{"meta":{"query_hash":"0c896f2be543","filters":{"topic":"Customer Service Quality and Loyalty"},"cohort_total":1467,"direct_labels_cover":2,"predictions_cover":1467,"exported":1467,"export_cap":100000,"truncated":false,"label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12"},"permalink":"https://metacan.xera.ac/q/0c896f2be543","api":"https://metacan.xera.ac/api/v1/cohort?topic=Customer+Service+Quality+and+Loyalty"},"results":[{"id":"W101161777","doi":"10.1007/0-387-28181-9_38","title":"A Select List of Authors Who Have Commented on Aldersonian Marketing Thought","year":2006,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec; Université du Québec à Montréal","funders":"","keywords":"Psychology; Marketing; Business","score_opus":0.025497071813044513,"score_gpt":0.24138158132074317,"score_spread":0.21588450950769866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W101161777","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0019230054,0.110282645,0.0058185267,0.07799995,0.11376937,0.00019787448,0.0008220871,0.0012503942,0.68793607],"genre_scores_gemma":[0.0052472223,0.027606588,0.0024132985,0.019205099,0.01331559,0.00007225455,0.000316055,0.0004132543,0.9314106],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9994419,0.000091383205,0.00003452226,0.000056527995,0.00030525046,0.00007033896],"domain_scores_gemma":[0.99707067,0.00090218935,0.00009081599,0.00006925342,0.0015723332,0.0002947617],"candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.0010296906,0.00091619324,0.0007905248,0.0056545273,0.0026329083,0.0049414635,0.00079481484,0.0018957043,0.14568031],"category_scores_gemma":[0.0037220498,0.00035631188,0.000375503,0.0065594316,0.00083869597,0.0038131084,0.0009702394,0.0019863273,0.070837244],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000005590355,0.000010861056,0.000064433974,0.00007636057,0.0000013345312,0.00004331275,0.00014984819,0.000013754036,0.00009457172,0.0035009165,0.9613893,0.03464968],"study_design_scores_gemma":[0.0000018657568,0.0000038314834,0.0002402039,0.00010061577,0.000002375361,0.00006448271,0.000282933,0.000028077768,0.00006473947,0.00096158055,0.99824226,0.000006908586],"about_ca_topic_score_codex":0.003774881,"about_ca_topic_score_gemma":0.015176137,"teacher_disagreement_score":0.9943455,"about_ca_system_score_codex":0.0014082191,"about_ca_system_score_gemma":0.0011613833,"threshold_uncertainty_score":0.48734915},"labels":[],"label_agreement":null},{"id":"W130359431","doi":"","title":"The Antecedents of Customer Self-Disclosure to Online Virtual Advisors","year":2009,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Antecedent (behavioral psychology); Perception; Context (archaeology); Product (mathematics); Customer retention; Social exchange theory; Customer intelligence; Business; Knowledge management; Psychology; Computer science; Marketing; Social psychology; Service (business); Service quality","score_opus":0.011187136107832877,"score_gpt":0.24705815428832817,"score_spread":0.2358710181804953,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W130359431","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948949,0.00006407505,0.00055062433,0.0004741975,0.0000054928714,0.000022630098,0.00001282895,0.000007141694,0.0039680256],"genre_scores_gemma":[0.9995377,0.000035736914,0.00018632851,0.00003116265,0.000005688589,0.000007136491,0.000010176311,0.0000010227031,0.00018504837],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99427694,0.0028728333,0.0004083546,0.000285598,0.0016101832,0.00054610433],"domain_scores_gemma":[0.8850851,0.071699545,0.030543033,0.004467275,0.0045960713,0.003609053],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036687022,0.00018056833,0.0002645411,0.000875723,0.0012012492,0.0026097614,0.00043669285,0.0012000535,0.0047305934],"category_scores_gemma":[0.044756677,0.0002837294,0.00031966437,0.00068163057,0.0017602628,0.0017474231,0.0014747558,0.002087384,0.00025420848],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043738974,0.0031422356,0.92487,0.00013000805,0.00008814269,0.0010647892,0.022463705,0.0016149965,0.0018707758,0.011763746,0.00045483027,0.032099284],"study_design_scores_gemma":[0.0000387651,0.000548637,0.95113164,0.00009208823,0.000093107825,0.00089437957,0.02908932,0.007926224,0.0017010957,0.006434469,0.0019839576,0.000066414745],"about_ca_topic_score_codex":0.00279426,"about_ca_topic_score_gemma":0.0020442419,"teacher_disagreement_score":0.0047305934,"about_ca_system_score_codex":0.001085511,"about_ca_system_score_gemma":0.0012407351,"threshold_uncertainty_score":0.019402146},"labels":[],"label_agreement":null},{"id":"W13789163","doi":"","title":"The strategic impact of technology based CRM on call centers' performance","year":2011,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Center (category theory); Computer science; Service (business); Product (mathematics); Quality (philosophy); Service quality; Customer satisfaction; Structural equation modeling; Customer service; Customer relationship management; Knowledge management; Marketing; Business; Process management; Telecommunications; Database","score_opus":0.041631608211835446,"score_gpt":0.2576860155584341,"score_spread":0.21605440734659867,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W13789163","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98425364,0.00010732662,0.0012561923,0.0007574632,0.000012321279,0.000032136817,0.00008183579,0.000045231744,0.013453728],"genre_scores_gemma":[0.9993055,0.00004423835,0.00022043637,0.00003104425,0.0000075695225,0.000007294216,0.00004183664,0.000005332279,0.00033664005],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99679655,0.0016060927,0.00012127835,0.00020018392,0.000674397,0.0006015053],"domain_scores_gemma":[0.96813446,0.021379076,0.0052159186,0.00078539824,0.0020612257,0.0024240431],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029530358,0.00065269275,0.0003677564,0.0012066753,0.00077887124,0.004112395,0.00061784213,0.0011626064,0.0067929905],"category_scores_gemma":[0.019490983,0.00022565482,0.00052065746,0.0014525191,0.0010497301,0.002115758,0.0012918229,0.0016067643,0.0012214681],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011947566,0.0032366063,0.83655286,0.00030030703,0.0003422744,0.00090012624,0.0036019988,0.046657354,0.004720667,0.014658865,0.0022691498,0.08556505],"study_design_scores_gemma":[0.00008846038,0.0026328154,0.9009937,0.00013867221,0.00031153797,0.00025301203,0.007497135,0.07771214,0.0028049143,0.0052702073,0.0021892681,0.000108192144],"about_ca_topic_score_codex":0.006778279,"about_ca_topic_score_gemma":0.0070351143,"teacher_disagreement_score":0.0067929905,"about_ca_system_score_codex":0.002639979,"about_ca_system_score_gemma":0.003103561,"threshold_uncertainty_score":0.022724807},"labels":[],"label_agreement":null},{"id":"W1483062179","doi":"","title":"Information Technology Mediated Customer Service: A Functional Perspective","year":2005,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Computer science; Service delivery framework; Construct (python library); Service (business); Service design; Service quality; Operationalization; Service product management; Product (mathematics); Process management; Knowledge management; Business; Marketing","score_opus":0.015148717060777498,"score_gpt":0.23518031085127364,"score_spread":0.22003159379049614,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1483062179","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.33393785,0.010883825,0.08099976,0.032249954,0.00024661838,0.0002067124,0.0004017621,0.00017703707,0.5408965],"genre_scores_gemma":[0.99422884,0.0014888127,0.0019833238,0.00076222816,0.0001309032,0.000048623515,0.000057985544,0.000010223262,0.0012891078],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.997265,0.0018941642,0.00006412004,0.00015125822,0.00038264244,0.00024280274],"domain_scores_gemma":[0.9919877,0.006126245,0.00044043618,0.00023301983,0.00081839866,0.00039420117],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021691695,0.00083862327,0.00032629762,0.002662029,0.0012381703,0.0054585757,0.0011077663,0.0030136253,0.007827938],"category_scores_gemma":[0.0058378153,0.0002616574,0.00053021783,0.0022824632,0.005191025,0.0062592337,0.001967312,0.0013717989,0.0005866728],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011984612,0.00021621528,0.017945634,0.0006425441,0.000096812975,0.0008872159,0.0153038325,0.0035717343,0.0012708392,0.89528507,0.003236066,0.06142424],"study_design_scores_gemma":[0.00018634163,0.0016505538,0.065217756,0.0018254402,0.00040180987,0.0048642443,0.04598869,0.03985184,0.0026503524,0.72107023,0.116058856,0.00023400733],"about_ca_topic_score_codex":0.0026569308,"about_ca_topic_score_gemma":0.0009507915,"teacher_disagreement_score":0.007827938,"about_ca_system_score_codex":0.0025138357,"about_ca_system_score_gemma":0.0012591586,"threshold_uncertainty_score":0.026187062},"labels":[],"label_agreement":null},{"id":"W1486184885","doi":"10.1109/eee.2005.119","title":"Service Demand Analysis Using Customer-choice Behavior Modeling, with Consideration of Awareness and Perception","year":2005,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Université Laval","keywords":"Computer science; Service (business); The Internet; Service provider; Telecommunications service; Consumer behaviour; Perception; Marketing; Telecommunications; Business; World Wide Web","score_opus":0.05071856606318533,"score_gpt":0.2968711758820354,"score_spread":0.24615260981885004,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1486184885","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.18823986,0.000056740955,0.80468094,0.0002485008,0.000020102118,0.00019024218,0.00034896185,0.0003349382,0.005879708],"genre_scores_gemma":[0.8885246,0.00007611833,0.10942295,0.00004317539,0.00001345325,0.00021395853,0.00042912527,0.000041634055,0.0012350613],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9988398,0.00058138964,0.000049829963,0.00013006134,0.0003260077,0.00007303611],"domain_scores_gemma":[0.9983182,0.0010886438,0.00012750989,0.00017303645,0.00024048418,0.000052199557],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014912703,0.00080246583,0.0005383516,0.0012265402,0.00046459705,0.0010279905,0.00091444247,0.0005824235,0.0016891115],"category_scores_gemma":[0.0032161067,0.0003478386,0.0010846535,0.000988279,0.00030907118,0.0011648657,0.00045150708,0.0006097424,0.00032669917],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019392444,0.0005849994,0.040676016,0.00017574869,0.00032757208,0.00017150173,0.0012239652,0.84137034,0.0061017396,0.03975434,0.0013058274,0.06811405],"study_design_scores_gemma":[0.0000057530588,0.000042505297,0.0019497554,0.000004658485,0.00001931905,0.000033956505,0.00011818044,0.99253684,0.00085208117,0.003796058,0.0006227039,0.000018181068],"about_ca_topic_score_codex":0.012199842,"about_ca_topic_score_gemma":0.007564433,"teacher_disagreement_score":0.012199842,"about_ca_system_score_codex":0.0013947032,"about_ca_system_score_gemma":0.0010007342,"threshold_uncertainty_score":0.02425766},"labels":[],"label_agreement":null},{"id":"W1488123237","doi":"10.5539/ijms.v7n4p78","title":"4Ps: A Strategy to Secure Customers’ Loyalty via Customer Satisfaction","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":48,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Loyalty business model; Customer satisfaction; Loyalty; Customer retention; Customer advocacy; Marketing mix; Relationship marketing; Product (mathematics); Customer delight; Advertising; Context (archaeology); Marketing strategy; Service quality; Quality (philosophy); Service (business); Marketing management","score_opus":0.05641982479665617,"score_gpt":0.329686879964527,"score_spread":0.2732670551678708,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1488123237","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5786988,0.0015781668,0.120374374,0.018106265,0.0003660346,0.0010566249,0.0004757475,0.0017978365,0.27754605],"genre_scores_gemma":[0.9533249,0.000624208,0.021881515,0.001381001,0.00012463139,0.0003575846,0.00018159547,0.000072088624,0.022052556],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99836165,0.00078356196,0.000075208925,0.000113707196,0.00049724855,0.00016856632],"domain_scores_gemma":[0.9986197,0.00037675968,0.00022362161,0.00014321598,0.00037967536,0.0002571982],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020286418,0.00039848214,0.0004269453,0.0015794864,0.0011432938,0.0029575161,0.00067060866,0.0007912593,0.010026516],"category_scores_gemma":[0.0029279443,0.00016217829,0.0004486388,0.001543162,0.0005898016,0.0023110283,0.0022161491,0.0009480683,0.002264168],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040448434,0.00081677345,0.04009988,0.000822722,0.00017664858,0.00041143745,0.0041536833,0.0018379892,0.012796162,0.08078169,0.018653335,0.8390452],"study_design_scores_gemma":[0.00034679603,0.011710527,0.26332185,0.0013913662,0.00081876735,0.0048937057,0.03871067,0.061338384,0.039738044,0.1576531,0.419774,0.00030280542],"about_ca_topic_score_codex":0.00091510575,"about_ca_topic_score_gemma":0.0011997883,"teacher_disagreement_score":0.010026516,"about_ca_system_score_codex":0.0011797132,"about_ca_system_score_gemma":0.0020884045,"threshold_uncertainty_score":0.033542037},"labels":[],"label_agreement":null},{"id":"W1490587702","doi":"10.1108/09564230710826250","title":"The validity of the SERVQUAL and SERVPERF scales","year":2007,"lang":"en","type":"article","venue":"International Journal of Service Industry Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":386,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"SERVQUAL; Predictive power; Predictive validity; Context (archaeology); Scale (ratio); Psychology; Service quality; Marketing; Business; Service (business); Clinical psychology","score_opus":0.03638837902816044,"score_gpt":0.28674911551877563,"score_spread":0.2503607364906152,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1490587702","genre_codex":"review","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.17903651,0.7522984,0.02805199,0.010287657,0.0020947428,0.0022145633,0.0071776183,0.00016423792,0.01867428],"genre_scores_gemma":[0.89734703,0.07037797,0.019793823,0.0038065242,0.0009954569,0.0025630395,0.0040449793,0.000090906724,0.0009802757],"study_design_codex":"design_other","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.8964859,0.058386903,0.014146207,0.0070074834,0.023012497,0.00096097146],"domain_scores_gemma":[0.75979203,0.17913637,0.03592001,0.0074295765,0.016555563,0.0011664289],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.11108456,0.0011259103,0.0034185478,0.006027026,0.0007546717,0.0038768894,0.0021649667,0.0014664116,0.002792424],"category_scores_gemma":[0.21042961,0.0009751084,0.008132671,0.0072598425,0.0030928322,0.0036837345,0.0033591953,0.0026829143,0.00033022606],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002878979,0.0003385171,0.4229998,0.04584959,0.06436951,0.00015174011,0.0018847237,0.0020214417,0.00046585366,0.008670962,0.005333396,0.44503546],"study_design_scores_gemma":[0.0017402131,0.0036405171,0.7662433,0.079396866,0.057837848,0.0016167568,0.0036704491,0.005462344,0.0020987336,0.026734984,0.051087067,0.00047088417],"about_ca_topic_score_codex":0.0040236437,"about_ca_topic_score_gemma":0.0036115046,"teacher_disagreement_score":0.11108456,"about_ca_system_score_codex":0.002720949,"about_ca_system_score_gemma":0.004705808,"threshold_uncertainty_score":0.5874783},"labels":[],"label_agreement":null},{"id":"W1492315500","doi":"10.1108/ijsms-02-04-2001-b006","title":"Adopting A Relationship Marketing Paradigm: The Case of the National Basketball Association","year":2001,"lang":"en","type":"article","venue":"International Journal of Sports Marketing and Sponsorship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Basketball; League; Context (archaeology); Association (psychology); Marketing; Sports marketing; Period (music); Content analysis; Relationship marketing; Advertising; Public relations; Political science; Marketing management; Sociology; Psychology; Business; Social science; Geography","score_opus":0.0289571702599214,"score_gpt":0.26671721044136953,"score_spread":0.23776004018144814,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1492315500","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.85287005,0.0015015536,0.006403977,0.03429041,0.00020565938,0.00015982224,0.000024950788,0.00003053765,0.10451306],"genre_scores_gemma":[0.9868782,0.001079075,0.002951448,0.0027880103,0.00009591969,0.00007192485,0.000017796912,0.00002412174,0.0060935277],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9826518,0.013139717,0.00020699392,0.0006235701,0.0015552856,0.0018225301],"domain_scores_gemma":[0.9886298,0.006223892,0.0013525529,0.0004460633,0.0012516492,0.002096016],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010270648,0.00027213644,0.00033380283,0.0017390455,0.020663867,0.012366726,0.0015742772,0.003996771,0.0024057855],"category_scores_gemma":[0.012246396,0.00042814622,0.00033512482,0.0028515104,0.014390003,0.0065888856,0.0043032924,0.0058621834,0.00041178233],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000090937225,0.000577796,0.02717516,0.00019574112,0.000030318988,0.017871318,0.7245456,0.0005932137,0.001653095,0.17665571,0.005416061,0.04519508],"study_design_scores_gemma":[0.000036995472,0.00024227992,0.017181516,0.00025974665,0.000020097257,0.0049225893,0.7662448,0.0011708649,0.0004889218,0.015358685,0.19399828,0.00007518966],"about_ca_topic_score_codex":0.03488824,"about_ca_topic_score_gemma":0.07652489,"teacher_disagreement_score":0.03488824,"about_ca_system_score_codex":0.010526826,"about_ca_system_score_gemma":0.010584827,"threshold_uncertainty_score":0.07637781},"labels":[],"label_agreement":null},{"id":"W1495259721","doi":"10.1108/josm-02-2014-0060","title":"The role of coordinated marketing-operations strategy in services","year":2014,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Marketing strategy; Business; Service (business); Marketing research; Marketing management; Originality; Relationship marketing; Argument (complex analysis); Product (mathematics); Process management; Qualitative research","score_opus":0.008699917222233934,"score_gpt":0.22411857973643776,"score_spread":0.21541866251420383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1495259721","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.26302713,0.01369719,0.08317632,0.07572496,0.0006423986,0.0008965606,0.00012130574,0.00048908923,0.56222504],"genre_scores_gemma":[0.98483306,0.0017105198,0.008041813,0.0012784674,0.00012549908,0.00012400256,0.000031796233,0.000054923566,0.0037999465],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.98623055,0.008947148,0.00046550095,0.0008278852,0.0018030163,0.0017259192],"domain_scores_gemma":[0.9846534,0.0071480647,0.0026917884,0.00072210556,0.0015119687,0.003272699],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010974297,0.0006566259,0.00046258196,0.0036309941,0.004389943,0.021689394,0.0012438833,0.0025114743,0.007092065],"category_scores_gemma":[0.014177443,0.0005381879,0.0005808026,0.004834537,0.011443001,0.010002463,0.0069628423,0.0026313236,0.0008944205],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014880311,0.00023819524,0.017705718,0.0008234881,0.00010940467,0.0007482623,0.025522834,0.003967619,0.0011983801,0.7516765,0.008008039,0.1898527],"study_design_scores_gemma":[0.0001035037,0.00048005814,0.051716186,0.0020116458,0.00016185168,0.0010932238,0.074673004,0.01521764,0.0018969864,0.5832983,0.26919818,0.00014934356],"about_ca_topic_score_codex":0.0075252177,"about_ca_topic_score_gemma":0.006134236,"teacher_disagreement_score":0.021689394,"about_ca_system_score_codex":0.016184054,"about_ca_system_score_gemma":0.024827456,"threshold_uncertainty_score":0.11742407},"labels":[],"label_agreement":null},{"id":"W1495686771","doi":"10.1108/17506121011036042","title":"Management commitment to service quality and service recovery performance","year":2010,"lang":"en","type":"article","venue":"International Journal of Pharmaceutical and Healthcare Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":81,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Business; Service recovery; Service quality; Organizational commitment; Context (archaeology); Marketing; Public sector; Service (business); Public relations; Political science","score_opus":0.06593701151061494,"score_gpt":0.37576094023920437,"score_spread":0.30982392872858944,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1495686771","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9656354,0.00033137712,0.0036217438,0.0029279608,0.00002035413,0.000077066485,0.00004935643,0.00003095594,0.027305746],"genre_scores_gemma":[0.9992644,0.00005591216,0.00023713891,0.000048690774,0.000005521911,0.00000876227,0.000015030854,0.0000018402011,0.00036269677],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99652547,0.0015298061,0.00015202674,0.00025526815,0.00077205774,0.00076537183],"domain_scores_gemma":[0.9878781,0.0032672305,0.0044280374,0.00063353474,0.001324849,0.0024682374],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024998744,0.00024468172,0.0002570954,0.0010447153,0.0011651104,0.0035158375,0.00084629876,0.0006647786,0.004649718],"category_scores_gemma":[0.0110367285,0.00015550596,0.00036224196,0.00095761457,0.0028474093,0.0012319379,0.0023344217,0.001280321,0.00030845098],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002988786,0.0019172326,0.80316156,0.00036552415,0.000280112,0.00065251836,0.018413201,0.008299841,0.0016138097,0.056403134,0.0026221287,0.105972074],"study_design_scores_gemma":[0.00006243378,0.00081637263,0.9245966,0.00044276332,0.00009051977,0.0004081464,0.027908055,0.018813746,0.0005154413,0.017794134,0.008463873,0.000088002584],"about_ca_topic_score_codex":0.013886274,"about_ca_topic_score_gemma":0.007248781,"teacher_disagreement_score":0.013886274,"about_ca_system_score_codex":0.0035187888,"about_ca_system_score_gemma":0.0029744515,"threshold_uncertainty_score":0.027610898},"labels":[],"label_agreement":null},{"id":"W1503898029","doi":"10.25145/j.pasos.2012.10.033","title":"Nivel de implementación de la calidad en sector turístico gallego","year":2012,"lang":"es","type":"article","venue":"PASOS Revista de Turismo y Patrimonio Cultural","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Impact","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.019127330986973008,"score_gpt":0.2963352787614963,"score_spread":0.2772079477745233,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1503898029","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9663174,0.0006183548,0.0012671009,0.0011222028,0.00001890701,0.00014982236,0.0014002916,0.00024256496,0.028863326],"genre_scores_gemma":[0.990166,0.0002493929,0.001077972,0.000088444496,0.00000644225,0.00009790445,0.00049042545,0.000017101067,0.0078063468],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982628,0.00050195487,0.000061575,0.00022049532,0.00028161198,0.0006717026],"domain_scores_gemma":[0.99599576,0.00077490765,0.0008721308,0.00029627202,0.001010424,0.0010505327],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00196208,0.00035355368,0.00021262727,0.0009244534,0.00049970055,0.002149836,0.0007994179,0.00061045034,0.008699874],"category_scores_gemma":[0.005664494,0.00019570137,0.0004171937,0.0011928122,0.00070213596,0.00072987675,0.0020882932,0.00056648167,0.0017205022],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001266117,0.00052001793,0.7961535,0.0013891995,0.00022046972,0.00036122443,0.011379123,0.0070005134,0.016001312,0.008327402,0.0063395267,0.15104166],"study_design_scores_gemma":[0.000031005748,0.00036539987,0.96245325,0.00020277586,0.00005241707,0.000055030618,0.007703936,0.0012810723,0.0013312744,0.00051943597,0.025987698,0.000016789903],"about_ca_topic_score_codex":0.09413751,"about_ca_topic_score_gemma":0.08947585,"teacher_disagreement_score":0.09413751,"about_ca_system_score_codex":0.0065065096,"about_ca_system_score_gemma":0.0077385837,"threshold_uncertainty_score":0.18717915},"labels":[],"label_agreement":null},{"id":"W1506001892","doi":"","title":"Electronic retailing: an analysis of web impacts and relationship marketing opportunities","year":2004,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Marketing; Business; Consumer behaviour; Relationship marketing; Customer relationship management; Empirical research; Advertising; Marketing management; Mathematics","score_opus":0.0491571930439465,"score_gpt":0.2871111264123478,"score_spread":0.23795393336840132,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1506001892","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9408976,0.0014063164,0.0011939886,0.00050193706,0.000013665942,0.00014982322,0.00038553914,0.000021724178,0.055429358],"genre_scores_gemma":[0.99119484,0.0020780968,0.0016156631,0.00006554428,0.000030661064,0.00011809136,0.00031543267,0.000015603102,0.0045661377],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996172,0.00012771878,0.00002404445,0.000026194062,0.00014787083,0.000056937886],"domain_scores_gemma":[0.9958721,0.003042327,0.00038795845,0.000099323595,0.00035187192,0.00024641133],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00092760805,0.0001899799,0.00020540193,0.0025793163,0.00064266956,0.0022637318,0.0002583631,0.00029552035,0.011428339],"category_scores_gemma":[0.0036618742,0.00013947359,0.00036676187,0.0037219299,0.00044241833,0.0025373383,0.00094960973,0.00050921476,0.0006584467],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003163134,0.0009985331,0.6900052,0.0005895825,0.00012238746,0.000721393,0.0083138235,0.000901011,0.0014357088,0.030289674,0.0047952905,0.26151112],"study_design_scores_gemma":[0.000015669595,0.00027281925,0.9676597,0.00016991605,0.00008507863,0.00041041622,0.011814538,0.0017578531,0.00040841618,0.003676203,0.013714322,0.000015011543],"about_ca_topic_score_codex":0.0014562391,"about_ca_topic_score_gemma":0.0023215218,"teacher_disagreement_score":0.011428339,"about_ca_system_score_codex":0.0007048972,"about_ca_system_score_gemma":0.0006866274,"threshold_uncertainty_score":0.03823155},"labels":[],"label_agreement":null},{"id":"W1506060290","doi":"10.2139/ssrn.276697","title":"Audit Review: Managers' Interpersonal Expectations and Conduct of The Review","year":2001,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":34,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Audit; Psychology; Interpersonal communication; Accounting; Applied psychology; Business; Social psychology","score_opus":0.020941048910976142,"score_gpt":0.2718742247644169,"score_spread":0.25093317585344077,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1506060290","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94481,0.0011265004,0.005161267,0.015062912,0.00021303358,0.00012478032,0.00010026983,0.00012264433,0.03327869],"genre_scores_gemma":[0.99661404,0.00018263441,0.0011746639,0.0006742463,0.00006474474,0.000040584437,0.00003247495,0.000020917192,0.0011957091],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9389568,0.038721025,0.004692516,0.0013009774,0.01379538,0.0025333147],"domain_scores_gemma":[0.49040636,0.3058145,0.09303286,0.015706308,0.065323524,0.029716471],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.050810315,0.0001507924,0.00029644312,0.0020739606,0.0030712162,0.007830839,0.0006784439,0.0018668176,0.0028114493],"category_scores_gemma":[0.34067228,0.0004261701,0.00035898775,0.0009450458,0.0016450016,0.0023676902,0.0019984192,0.0028576506,0.00079642324],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012140521,0.0011585295,0.7094919,0.0002970728,0.00037970507,0.00075280335,0.09836712,0.0013191663,0.0051882463,0.009768188,0.020022651,0.15204059],"study_design_scores_gemma":[0.00012334925,0.0010434476,0.8740844,0.00045051426,0.00018361009,0.0018580846,0.068776846,0.0064047882,0.0032242083,0.008856457,0.03463182,0.000362509],"about_ca_topic_score_codex":0.0030617483,"about_ca_topic_score_gemma":0.0067900578,"teacher_disagreement_score":0.050810315,"about_ca_system_score_codex":0.0032883487,"about_ca_system_score_gemma":0.0066195494,"threshold_uncertainty_score":0.2687139},"labels":[],"label_agreement":null},{"id":"W1511407737","doi":"10.1002/cjas.213","title":"The Use of Electronic Brokerage Systems in China: A Modified e‐Commerce Model","year":2011,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Representation (politics); China; Information system; Computer science; Business; Electronic banking; Engineering; Political science; World Wide Web; Electrical engineering; The Internet","score_opus":0.1919269165801487,"score_gpt":0.3038146988664605,"score_spread":0.1118877822863118,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1511407737","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99041045,0.0001815864,0.002258118,0.0007970904,0.000015599737,0.00009080146,0.0002197447,0.00002682653,0.005999731],"genre_scores_gemma":[0.9967269,0.00015754759,0.0005542017,0.000031081807,0.000007949761,0.000049787854,0.00015685408,0.0000035751796,0.0023121452],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989059,0.0004059605,0.00007067553,0.00018342698,0.00018272249,0.0002513012],"domain_scores_gemma":[0.99715376,0.0012038078,0.0006136168,0.00013453982,0.00055518514,0.00033904205],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002287725,0.0008232975,0.0009470333,0.0024233575,0.0013467681,0.0038483685,0.0024493053,0.0016698899,0.006224088],"category_scores_gemma":[0.0037516977,0.0004506357,0.001261091,0.0030718355,0.0014648241,0.0024101485,0.0017263315,0.0010489979,0.0004932407],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047810512,0.0015084753,0.5386019,0.00025660626,0.00071117876,0.0033424785,0.005238636,0.34823808,0.0009814969,0.06041847,0.0037164746,0.036508135],"study_design_scores_gemma":[0.00017832985,0.0003145529,0.08536038,0.00007440895,0.00027522768,0.00011711094,0.0016403906,0.9040224,0.00019774039,0.0055380454,0.00220022,0.00008121234],"about_ca_topic_score_codex":0.20179123,"about_ca_topic_score_gemma":0.09309874,"teacher_disagreement_score":0.20179123,"about_ca_system_score_codex":0.0071708984,"about_ca_system_score_gemma":0.0048560137,"threshold_uncertainty_score":0.40123332},"labels":[],"label_agreement":null},{"id":"W1511717690","doi":"10.1108/02652320910979870","title":"The effect of power distance and individualism on service quality expectations in banking","year":2009,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":80,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Manitoba","funders":"","keywords":"SERVQUAL; Hofstede's cultural dimensions theory; Operationalization; Service quality; Marketing; Business; Uncertainty avoidance; Service (business); Quality (philosophy); Test (biology); Individualism; Cultural values; Scale (ratio); Collectivism; Psychology; Sociology; Economics; Geography; Social psychology; Social science","score_opus":0.011945020807093986,"score_gpt":0.28712036940391933,"score_spread":0.27517534859682535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1511717690","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.998248,0.000016465176,0.00006023923,0.000065159795,0.0000015847601,0.000004537459,0.000015968872,0.0000014705961,0.001586795],"genre_scores_gemma":[0.9998087,0.000009466299,0.000034422676,0.000008777785,7.0290656e-7,0.0000017635849,0.000013302726,6.7591805e-7,0.00012218572],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982374,0.0004540186,0.00009287448,0.00011609011,0.00077169464,0.00032801682],"domain_scores_gemma":[0.9860973,0.0051297913,0.0032708738,0.0005243606,0.0019772602,0.0030004636],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001698018,0.00015162925,0.00017151544,0.0005010069,0.0010196359,0.0017806642,0.0003323957,0.00031099186,0.002921352],"category_scores_gemma":[0.009680625,0.00013520803,0.00040381282,0.00056164496,0.0013669612,0.00036979173,0.0008900699,0.0010143656,0.0001645202],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020137415,0.00020104065,0.98478806,0.000019645575,0.000040298535,0.00008752163,0.0049679945,0.0002946408,0.0003209013,0.00044545176,0.00015292835,0.008480187],"study_design_scores_gemma":[0.0000037879988,0.00007375058,0.99263483,0.000013369383,0.000011890839,0.00004212337,0.0059840474,0.0006347953,0.0001737522,0.0001882138,0.00022804864,0.000011414345],"about_ca_topic_score_codex":0.13816471,"about_ca_topic_score_gemma":0.12123066,"teacher_disagreement_score":0.13816471,"about_ca_system_score_codex":0.0033212344,"about_ca_system_score_gemma":0.0031845416,"threshold_uncertainty_score":0.27472097},"labels":[],"label_agreement":null},{"id":"W1512831086","doi":"","title":"Les déterminants de la confiance du consommateur lors d’un achat sur un site marchand : proposition d’un cadre conceptuel préliminaire","year":2003,"lang":"fr","type":"preprint","venue":"RePEc: Research Papers in Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.024698017858603864,"score_gpt":0.28989269115688054,"score_spread":0.2651946732982767,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1512831086","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95758116,0.00045218412,0.024908664,0.00259744,0.000038111375,0.000087828994,0.0002533532,0.000035932102,0.014045306],"genre_scores_gemma":[0.9963225,0.00011618986,0.002432256,0.000031891235,0.00002593135,0.000036497884,0.000056252982,0.000007601072,0.000970955],"study_design_codex":"observational","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99751556,0.00094374566,0.00013955926,0.00031857353,0.00067930314,0.00040323046],"domain_scores_gemma":[0.9562506,0.029149838,0.007340803,0.0013655195,0.004339715,0.001553488],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037198684,0.00035664698,0.00038697463,0.0013400523,0.0007339109,0.004117341,0.00076215545,0.0010132785,0.0057898536],"category_scores_gemma":[0.022095108,0.00030002196,0.0005551264,0.001339454,0.0022485466,0.004056507,0.0012294896,0.0017070961,0.000495633],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041761575,0.00045568167,0.8098085,0.0002073657,0.00019713327,0.0007480634,0.015578964,0.006768013,0.002752923,0.094499975,0.0014964757,0.06706918],"study_design_scores_gemma":[0.00005848096,0.00058701896,0.88017935,0.0002135663,0.00020589243,0.000893869,0.017370531,0.04558031,0.0030023626,0.042059958,0.00966774,0.00018092961],"about_ca_topic_score_codex":0.014595781,"about_ca_topic_score_gemma":0.009960869,"teacher_disagreement_score":0.014595781,"about_ca_system_score_codex":0.0021130494,"about_ca_system_score_gemma":0.0019026289,"threshold_uncertainty_score":0.02902162},"labels":[],"label_agreement":null},{"id":"W1515344529","doi":"10.17705/1jais.00279","title":"The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty","year":2011,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":64,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Loyalty business model; Service quality; Service (business); Business; Service recovery; Customer retention; Marketing; Service guarantee; Service level objective; Loyalty; Service design; Service provider","score_opus":0.02329058780634812,"score_gpt":0.24419767825574185,"score_spread":0.22090709044939372,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1515344529","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9823009,0.00039835268,0.00069607474,0.00047314257,0.000007867361,0.000019435693,0.00006621544,0.0000099509025,0.016028149],"genre_scores_gemma":[0.99918693,0.00010792343,0.00012973444,0.00005136745,0.000007847543,0.00000664228,0.00003068203,0.0000021800051,0.0004766976],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997997,0.00092159765,0.00009127999,0.00014859022,0.00050429726,0.0003372305],"domain_scores_gemma":[0.96853864,0.020605601,0.004716936,0.0008663813,0.0022673802,0.003005057],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016452036,0.00023321834,0.00028414628,0.0012950315,0.0006710783,0.002101547,0.00032494168,0.0008917591,0.005633718],"category_scores_gemma":[0.015821695,0.00015852689,0.000742683,0.0012383715,0.0011658203,0.001791489,0.0014773295,0.0015152928,0.000575456],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005864319,0.001790222,0.9099436,0.00013825845,0.00032558446,0.00029870172,0.0017180297,0.0024647643,0.00090712745,0.007965182,0.0007260806,0.07313606],"study_design_scores_gemma":[0.000021857784,0.00042982533,0.9849471,0.00007053936,0.00021517013,0.00016030823,0.0016027957,0.00620509,0.0005185949,0.0047217817,0.0010786245,0.000028468747],"about_ca_topic_score_codex":0.0076137236,"about_ca_topic_score_gemma":0.008366948,"teacher_disagreement_score":0.0076137236,"about_ca_system_score_codex":0.0014130231,"about_ca_system_score_gemma":0.0013210941,"threshold_uncertainty_score":0.018846631},"labels":[],"label_agreement":null},{"id":"W1517608079","doi":"","title":"Processus de formation de l'impression du client, primauté et récence dans la rencontre de vente du service : une application aux services financiers dirigés vers les particuliers","year":2007,"lang":"fr","type":"article","venue":"Archipelago (University of Quebec in Montreal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Sociology; Philosophy","score_opus":0.009735635136659957,"score_gpt":0.22057172105768003,"score_spread":0.21083608592102007,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1517608079","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98596364,0.00077990216,0.0028715304,0.00051438925,0.000018256831,0.00024872556,0.000104691746,0.000027496442,0.0094713755],"genre_scores_gemma":[0.9943586,0.0004647896,0.002729313,0.00004069079,0.000008257389,0.00016331748,0.00003882498,0.00000694522,0.0021890858],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967848,0.001544166,0.00014040463,0.00022867121,0.0009604904,0.0003414243],"domain_scores_gemma":[0.9863722,0.008008704,0.0023449466,0.00040605376,0.0019817743,0.0008863533],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0063055595,0.0003799459,0.00039017104,0.001288615,0.0016301654,0.003967748,0.0006993578,0.00067174213,0.006378917],"category_scores_gemma":[0.01740203,0.00029450163,0.00063917105,0.0014966726,0.0018637859,0.0018856289,0.0022636016,0.0009616929,0.00035413],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010583071,0.0006223564,0.48148915,0.0011389473,0.0001349727,0.00073019566,0.26652548,0.00039909518,0.006298424,0.0063806563,0.00088025257,0.23434222],"study_design_scores_gemma":[0.00004248414,0.00070544775,0.8392078,0.00042225752,0.00017756286,0.00046463407,0.14516391,0.0015682934,0.004130085,0.0023477136,0.005671271,0.00009859054],"about_ca_topic_score_codex":0.024577321,"about_ca_topic_score_gemma":0.02935506,"teacher_disagreement_score":0.024577321,"about_ca_system_score_codex":0.0041497103,"about_ca_system_score_gemma":0.005410868,"threshold_uncertainty_score":0.048868537},"labels":[],"label_agreement":null},{"id":"W1518188725","doi":"10.5539/ibr.v8n5p81","title":"The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University","year":2015,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Psychology; Affect (linguistics); Stratified sampling; Quality (philosophy); Dimension (graph theory); Service (business); Sample (material); Perceived quality; Social psychology; Higher education; Medical education; Marketing; Business; Medicine; Political science; Mathematics; Statistics","score_opus":0.1637093866968714,"score_gpt":0.4310744565521423,"score_spread":0.2673650698552709,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1518188725","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99946517,0.000030827276,0.000031847936,0.000093200004,0.0000021700857,0.0000033358924,0.000010172438,8.461939e-7,0.0003623862],"genre_scores_gemma":[0.9997613,0.000025996344,0.000026223384,0.00002095353,0.0000023566047,0.0000020348787,0.000013810135,5.6705903e-7,0.00014673661],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99853504,0.0005142088,0.00011802724,0.000082019746,0.00039517722,0.0003554589],"domain_scores_gemma":[0.9928398,0.0018728918,0.0019009293,0.0001955682,0.0009265211,0.0022643413],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019306036,0.00017725516,0.0002527194,0.0006159554,0.00064324954,0.0017255807,0.00029361516,0.00054539746,0.0029206935],"category_scores_gemma":[0.0058926996,0.00017500512,0.0005691216,0.00064664625,0.0006013666,0.0005080066,0.00073358056,0.0012073381,0.00036036567],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000063678686,0.00039326565,0.99290484,0.000013427843,0.000025639112,0.000053331318,0.001714533,0.00005498547,0.00021071413,0.000082269326,0.00006975744,0.004413638],"study_design_scores_gemma":[0.0000028487095,0.00017465171,0.9946831,0.0000103267985,0.000012279573,0.00002660479,0.0045083263,0.0003001263,0.00008730025,0.000040307077,0.00014847568,0.0000055862006],"about_ca_topic_score_codex":0.010481937,"about_ca_topic_score_gemma":0.015601469,"teacher_disagreement_score":0.010481937,"about_ca_system_score_codex":0.000759692,"about_ca_system_score_gemma":0.00140179,"threshold_uncertainty_score":0.020841837},"labels":[],"label_agreement":null},{"id":"W1521489702","doi":"10.17705/1jais.00113","title":"Do You Read Me? Perspective Making and Perspective Taking in Chat Communities","year":2007,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"McGill University; Florida State University","keywords":"Perspective (graphical); Context (archaeology); Vocabulary; Computer science; Service (business); Process (computing); Knowledge management; Value (mathematics); Linguistics; Marketing; Business; Artificial intelligence","score_opus":0.032560735144158415,"score_gpt":0.2952307555762052,"score_spread":0.2626700204320468,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1521489702","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94636333,0.0014294578,0.012116064,0.0045328042,0.00013886276,0.00010652623,0.00004353231,0.000058254325,0.03521124],"genre_scores_gemma":[0.9955212,0.00035426067,0.0020158822,0.00020867302,0.000032042364,0.000050737635,0.00001876013,0.000015383202,0.0017830003],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9795655,0.017502012,0.00022145144,0.0007648929,0.0010884707,0.0008577332],"domain_scores_gemma":[0.9665513,0.024280585,0.003979498,0.0010203632,0.0018548386,0.0023133336],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009406954,0.0006698013,0.0004437962,0.0025283752,0.0108462125,0.0071048536,0.0012695609,0.002190686,0.0031458954],"category_scores_gemma":[0.03506996,0.00046670547,0.00041817856,0.0015368813,0.008303483,0.008904665,0.0062525403,0.002351279,0.00047577673],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006296127,0.000048619724,0.006929477,0.000091718786,0.000013025398,0.00080044067,0.9689691,0.00008653486,0.0007908999,0.008805663,0.0006000824,0.01280144],"study_design_scores_gemma":[0.000030430683,0.00011221316,0.007751737,0.00019835428,0.000031122214,0.00097226416,0.9505171,0.0012095172,0.0008944327,0.016475307,0.021757204,0.0000502204],"about_ca_topic_score_codex":0.0037554083,"about_ca_topic_score_gemma":0.006056971,"teacher_disagreement_score":0.0108462125,"about_ca_system_score_codex":0.0021947955,"about_ca_system_score_gemma":0.0023584273,"threshold_uncertainty_score":0.049749315},"labels":[],"label_agreement":null},{"id":"W1521913951","doi":"10.1108/09564231011025100","title":"Customer sociability and the total service experience","year":2010,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":155,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Concordia University","funders":"","keywords":"Psychology; Social psychology; Agreeableness; Personality; Extraversion and introversion; Big Five personality traits; Context (archaeology); Meaning (existential); Service (business); Marketing; Business","score_opus":0.014851392979570971,"score_gpt":0.24685947503173888,"score_spread":0.2320080820521679,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1521913951","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985424,0.00006328553,0.00007382666,0.000055681543,0.0000032570617,0.0000033716647,0.00001413724,0.0000022400898,0.0012417948],"genre_scores_gemma":[0.9998228,0.000021876955,0.000020017307,0.00001106889,0.0000032343162,0.0000020081675,0.000012269168,6.355519e-7,0.00010604768],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99908245,0.0003787347,0.00007510835,0.000059040198,0.00025221673,0.00015234012],"domain_scores_gemma":[0.9945543,0.0016050846,0.0019128374,0.0002010724,0.00039177315,0.0013350305],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00072337285,0.0001494319,0.00022347175,0.0006439498,0.00046850645,0.0010505875,0.00016928738,0.0002507219,0.0036341455],"category_scores_gemma":[0.0059927865,0.000070473485,0.00024214372,0.0005088487,0.0006464562,0.00042516235,0.0011568486,0.00046799582,0.00017221076],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020794143,0.00020297323,0.96727496,0.00004649576,0.000088418856,0.00037114456,0.0046210745,0.00030045942,0.0005776947,0.0004132267,0.00030367545,0.02559191],"study_design_scores_gemma":[0.000006340464,0.00042843548,0.9891934,0.000013206964,0.000025488962,0.000761212,0.00797961,0.0004993722,0.00011412144,0.00037500128,0.0005856828,0.000018053672],"about_ca_topic_score_codex":0.0016179294,"about_ca_topic_score_gemma":0.0022580319,"teacher_disagreement_score":0.0036341455,"about_ca_system_score_codex":0.00036583265,"about_ca_system_score_gemma":0.00029886173,"threshold_uncertainty_score":0.01215744},"labels":[],"label_agreement":null},{"id":"W1522635265","doi":"10.1108/ijchm-06-2013-0238","title":"Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey","year":2014,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":76,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Respondent; Servant leadership; Business; Service (business); Service quality; Quality (philosophy); Marketing; Servant; Sample (material); Hospitality industry; Public relations; Psychology; Transactional leadership; Political science; Tourism; Engineering","score_opus":0.042638734168389064,"score_gpt":0.29052872198684326,"score_spread":0.2478899878184542,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1522635265","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99976856,0.000037638947,0.000008551386,0.000024658131,0.0000018720556,0.0000010881223,0.00001109617,3.5902045e-7,0.00014607432],"genre_scores_gemma":[0.9997831,0.00003994986,0.000023863433,0.000015282314,0.0000022440474,0.0000012444883,0.000022447657,3.124861e-7,0.00011159162],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996587,0.00008868789,0.000028223028,0.000033594843,0.00009046247,0.00010037223],"domain_scores_gemma":[0.9987249,0.00012767575,0.0005807989,0.000022560795,0.00018118297,0.00036292814],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00059381087,0.00016195545,0.00014392764,0.00038604464,0.00042742174,0.0006644432,0.0001899375,0.00021345787,0.0019424064],"category_scores_gemma":[0.0007968472,0.00010890002,0.0001701858,0.00028120843,0.000267084,0.00019561556,0.00031522344,0.00039719627,0.00023052121],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007909737,0.00015118308,0.9904208,0.00005190098,0.000019536585,0.00018902373,0.0030368757,0.00006560943,0.00049716275,0.00003446839,0.00027190876,0.0051824176],"study_design_scores_gemma":[0.0000019714976,0.00013016978,0.98868024,0.00002108481,0.000004778079,0.00009411989,0.010676483,0.00010435384,0.000062315085,0.000010649391,0.00020976677,0.000004048357],"about_ca_topic_score_codex":0.011616037,"about_ca_topic_score_gemma":0.020966649,"teacher_disagreement_score":0.011616037,"about_ca_system_score_codex":0.0005313068,"about_ca_system_score_gemma":0.0004815891,"threshold_uncertainty_score":0.02309686},"labels":[],"label_agreement":null},{"id":"W1524018930","doi":"10.46631/jefas.2002.v7n13.05","title":"10 years of service quality measurement: reviewing the use of the SERVQUAL instrument","year":2002,"lang":"es","type":"article","venue":"Cuadernos de difusión","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":89,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"SERVQUAL; Humanities; Art; Service quality; Service (business); Business","score_opus":0.1907131721480078,"score_gpt":0.2768007417595394,"score_spread":0.0860875696115316,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1524018930","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":"evaluation","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":"evaluation","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.007987893,0.9711708,0.0028459185,0.010644715,0.0011201106,0.00009878275,0.00020700194,0.00002370917,0.0059011616],"genre_scores_gemma":[0.050347462,0.9389287,0.005005559,0.0033839827,0.0007762934,0.00018475496,0.00038157823,0.000041706244,0.00094989815],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.9706368,0.010268405,0.0067132167,0.0018177251,0.009876289,0.0006875421],"domain_scores_gemma":[0.9185356,0.041078173,0.010457631,0.0015393874,0.027152285,0.0012369154],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.03938441,0.0007746765,0.0011583676,0.015569405,0.0013192747,0.0047332007,0.001942096,0.001523082,0.001101227],"category_scores_gemma":[0.05989047,0.00076143467,0.001083277,0.017716862,0.003051294,0.005663457,0.0023831439,0.0028122494,0.00047280418],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006897376,0.00006982287,0.028420463,0.0096635455,0.00009977457,0.00020256202,0.0042618946,0.00053712894,0.00027313593,0.007827461,0.013795271,0.93478],"study_design_scores_gemma":[0.0000122496385,0.00026433833,0.11667811,0.06394948,0.00021594096,0.0016193072,0.01269528,0.00070728053,0.00084962585,0.003480061,0.79938656,0.00014180677],"about_ca_topic_score_codex":0.034034915,"about_ca_topic_score_gemma":0.046112854,"teacher_disagreement_score":0.9606156,"about_ca_system_score_codex":0.011197095,"about_ca_system_score_gemma":0.019040637,"threshold_uncertainty_score":0.20828718},"labels":[],"label_agreement":null},{"id":"W1525062688","doi":"10.4000/communiquer.442","title":"La relation de confiance en relations publiques : vers un modèle d’adéquation contextuelle optimale","year":2011,"lang":"fr","type":"article","venue":"Revue internationale de communication sociale et publique","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.059337889553001066,"score_gpt":0.2899072656195995,"score_spread":0.23056937606659844,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1525062688","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.24099512,0.002712215,0.5889689,0.01065708,0.00017039548,0.00041747792,0.00071948423,0.00042647345,0.15493289],"genre_scores_gemma":[0.9151324,0.0007059899,0.07586902,0.00031641676,0.00005762965,0.00043190844,0.0002144823,0.00018099067,0.0070912056],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9791526,0.011095961,0.00094989134,0.0024012127,0.004978276,0.0014220203],"domain_scores_gemma":[0.9450184,0.039259657,0.0053067524,0.0046339543,0.004792048,0.0009892228],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011526112,0.00091645296,0.0012604863,0.0031961405,0.002420247,0.012478353,0.0019562347,0.0032433912,0.017563632],"category_scores_gemma":[0.06666988,0.0012186441,0.0019183643,0.0048182094,0.0065659448,0.014815819,0.004822963,0.0038066814,0.0015801806],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027513294,0.00022186799,0.01621721,0.0004247614,0.00014044002,0.00030639253,0.0090376055,0.066376634,0.001200165,0.85934305,0.0014074477,0.045049295],"study_design_scores_gemma":[0.00012550691,0.00027941033,0.013184139,0.0004180339,0.00016212475,0.0004866315,0.007766989,0.16937566,0.0016264127,0.77269727,0.033756904,0.00012099905],"about_ca_topic_score_codex":0.010822945,"about_ca_topic_score_gemma":0.0073978165,"teacher_disagreement_score":0.017563632,"about_ca_system_score_codex":0.008430183,"about_ca_system_score_gemma":0.0047755647,"threshold_uncertainty_score":0.06116557},"labels":[],"label_agreement":null},{"id":"W1526547801","doi":"10.5539/ijms.v7n3p63","title":"A Good Quality Service Provision in the Network Service in Ghana: A Case Study of MTN Ghana","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Nonprobability sampling; Service (business); Business; Marketing; Stratified sampling; Quality (philosophy); Variables; Regression analysis; Statistics; Mathematics; Population; Sociology","score_opus":0.09895946770985349,"score_gpt":0.3639056039285974,"score_spread":0.2649461362187439,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1526547801","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970283,0.00016657921,0.00018500426,0.00051707483,0.0000056590357,0.000028808927,0.000016079284,0.0000019414813,0.0020504438],"genre_scores_gemma":[0.99754274,0.00048483943,0.00039391912,0.000096404045,0.000008621719,0.000017817876,0.000014214458,0.000003825182,0.0014375994],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9993944,0.00031735038,0.000021888509,0.00004358633,0.00006321497,0.00015948997],"domain_scores_gemma":[0.9990029,0.00037353561,0.0002635709,0.000032247874,0.0000691983,0.00025857822],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005727712,0.00028989097,0.00025492863,0.0006184552,0.0033781035,0.0013015139,0.0005670165,0.0010359032,0.0039055247],"category_scores_gemma":[0.0016673553,0.0002502674,0.00016301799,0.0016488982,0.001501436,0.0011761832,0.00089848146,0.00076405314,0.0002913556],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00037726137,0.00153902,0.31753898,0.0010748042,0.000035529632,0.21382631,0.39237514,0.0017256897,0.006519139,0.0102515565,0.0044522346,0.050284337],"study_design_scores_gemma":[0.000031325824,0.00059198093,0.11541328,0.0003571629,0.00002564889,0.027819805,0.8300452,0.0019823895,0.00083334534,0.0006864752,0.02218363,0.00002968606],"about_ca_topic_score_codex":0.027086621,"about_ca_topic_score_gemma":0.060115643,"teacher_disagreement_score":0.027086621,"about_ca_system_score_codex":0.002728062,"about_ca_system_score_gemma":0.0013839799,"threshold_uncertainty_score":0.053857923},"labels":[],"label_agreement":null},{"id":"W1529701389","doi":"","title":"Mesure de la perception par les clients de la compétence et de la crédibilité des directeurs de comptes bancaires selon leur profil de leadership expérientiel","year":2011,"lang":"fr","type":"article","venue":"Archipelago (Université du Québec à Montréal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Psychology; Political science; Sociology; Philosophy","score_opus":0.027329587606855946,"score_gpt":0.22532456115654564,"score_spread":0.1979949735496897,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1529701389","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99543625,0.00009051058,0.00027286826,0.00025989514,0.000004079637,0.000025943442,0.000026086493,0.000008073346,0.0038763687],"genre_scores_gemma":[0.9959506,0.00017223616,0.00023908292,0.000052851112,0.0000029826597,0.000043537824,0.000025699594,0.0000027039991,0.0035104123],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973404,0.0009796756,0.000095994066,0.00018122885,0.00077820447,0.0006245771],"domain_scores_gemma":[0.9890865,0.0043103304,0.0015288218,0.00039536293,0.0026662492,0.0020126787],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038765436,0.00031254074,0.0003786572,0.00076676096,0.0020182992,0.0034052345,0.000771323,0.0006134953,0.0088939015],"category_scores_gemma":[0.012905417,0.0003367391,0.00031860798,0.000639604,0.0019849488,0.000803123,0.0015740764,0.0011780434,0.00078279397],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033501105,0.00039614915,0.47960466,0.00023327963,0.000059039245,0.000479611,0.44281164,0.00021805218,0.005085703,0.0010616264,0.0012969283,0.06841826],"study_design_scores_gemma":[0.00002176884,0.00029024953,0.6858921,0.00015502342,0.000032306278,0.00018624963,0.3069988,0.00041402588,0.0010382624,0.00031264592,0.004609967,0.00004853055],"about_ca_topic_score_codex":0.11551537,"about_ca_topic_score_gemma":0.14817631,"teacher_disagreement_score":0.11551537,"about_ca_system_score_codex":0.003947547,"about_ca_system_score_gemma":0.005146828,"threshold_uncertainty_score":0.22968602},"labels":[],"label_agreement":null},{"id":"W1531162724","doi":"","title":"Examining the Reliability and Validity of RSQS Scale","year":2012,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Scale (ratio); Reliability (semiconductor); Marketing; Service quality; Context (archaeology); Business; Quality (philosophy); Customer satisfaction; Validity; Service (business); Geography; Mathematics; Statistics","score_opus":0.03234200250664539,"score_gpt":0.25248986291129183,"score_spread":0.22014786040464646,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1531162724","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9735554,0.00040977146,0.007372514,0.00053700793,0.0001797479,0.00063057477,0.0007055162,0.00007834397,0.016531153],"genre_scores_gemma":[0.99060374,0.0002397175,0.006735866,0.00008292051,0.00003381311,0.00045406344,0.00058728806,0.00002749894,0.0012351178],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9803264,0.007743261,0.0020479439,0.0010523878,0.008182431,0.00064755545],"domain_scores_gemma":[0.91567314,0.043527465,0.0051474543,0.0045476058,0.029965654,0.0011385784],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.021882378,0.00032541723,0.0005978258,0.0027514752,0.00079451606,0.0013145298,0.00073445006,0.00047705945,0.0024896078],"category_scores_gemma":[0.07942601,0.0003117197,0.0011240463,0.0021668938,0.0014550748,0.0009983449,0.0013581191,0.0011033881,0.0009485897],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029736065,0.0004661635,0.8707085,0.00039965817,0.00034466523,0.00017399334,0.008111778,0.0011655005,0.0023228356,0.0040037115,0.0027828382,0.109222874],"study_design_scores_gemma":[0.00008717782,0.0013133808,0.95701754,0.00046768133,0.00021728677,0.00042735573,0.011568283,0.0077131595,0.0026578682,0.002905646,0.015536926,0.00008773931],"about_ca_topic_score_codex":0.0036861417,"about_ca_topic_score_gemma":0.00463014,"teacher_disagreement_score":0.021882378,"about_ca_system_score_codex":0.0009101914,"about_ca_system_score_gemma":0.0020368,"threshold_uncertainty_score":0.11572641},"labels":[],"label_agreement":null},{"id":"W1531806835","doi":"10.1108/09564230810869739","title":"Examining the role of service climate in health care","year":2008,"lang":"en","type":"article","venue":"International Journal of Service Industry Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Victoria","funders":"","keywords":"LISREL; Structural equation modeling; Empowerment; Psychology; Job satisfaction; Service quality; Business; Service provider; Service (business); Nursing; Marketing; Social psychology; Medicine; Computer science; Economics","score_opus":0.04311370929907159,"score_gpt":0.28270995136358246,"score_spread":0.23959624206451086,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1531806835","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9866816,0.00043238376,0.0023343915,0.0013258023,0.000028248358,0.00011706856,0.00010785282,0.000016387203,0.008956291],"genre_scores_gemma":[0.9983365,0.00013766954,0.0011761783,0.000105586005,0.00001035782,0.00006495084,0.00003874333,0.000003328822,0.00012678502],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99413055,0.004133597,0.00024039185,0.00023060718,0.000817061,0.00044792925],"domain_scores_gemma":[0.97642744,0.011667285,0.006520096,0.0012373752,0.0023410367,0.0018068213],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0058267564,0.00022716138,0.0002363802,0.0013086118,0.001436802,0.0019391072,0.0005370096,0.00033180302,0.0021513656],"category_scores_gemma":[0.020662444,0.0001472414,0.00046647954,0.0021290812,0.002311523,0.0011366161,0.0034671845,0.00066716026,0.000121679426],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015393012,0.0005143712,0.8823369,0.00034417587,0.00011567367,0.00015687976,0.021046529,0.002128239,0.00045307426,0.012305669,0.0009490565,0.07949552],"study_design_scores_gemma":[0.000025390524,0.00039377404,0.94508535,0.0004233922,0.00007774014,0.00011854589,0.029477764,0.0069109923,0.00038357693,0.010604827,0.006462687,0.000035897465],"about_ca_topic_score_codex":0.021836434,"about_ca_topic_score_gemma":0.028565472,"teacher_disagreement_score":0.021836434,"about_ca_system_score_codex":0.0057392893,"about_ca_system_score_gemma":0.006863518,"threshold_uncertainty_score":0.043418646},"labels":[],"label_agreement":null},{"id":"W1533694046","doi":"10.1002/cjas.1248","title":"Manufacturer Support for a Partially Integrated Channel in South Korea: Power‐dependence vs. Marketing Effectiveness Perspective","year":2013,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perspective (graphical); Marketing; Context (archaeology); Channel (broadcasting); Business; Marketing channel; Antecedent (behavioral psychology); Volatility (finance); Industrial organization; Telecommunications; Computer science; Psychology","score_opus":0.06236399500401428,"score_gpt":0.3023287030250605,"score_spread":0.2399647080210462,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1533694046","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99606824,0.000026819394,0.000261139,0.00012838992,0.0000011183989,0.000008414305,0.00002338395,0.0000019660852,0.0034805571],"genre_scores_gemma":[0.99977237,0.000012593372,0.00004705353,0.0000125664155,0.0000010381887,0.0000016868026,0.000011259574,4.3868124e-7,0.00014104616],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99898356,0.0002855996,0.00008389257,0.00013949658,0.0002473432,0.000260195],"domain_scores_gemma":[0.9902805,0.0028208941,0.0040376163,0.00043524842,0.0011547076,0.0012711578],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011889423,0.00015281102,0.00020637977,0.0016475839,0.00074000546,0.002287418,0.00036977342,0.00031835353,0.0060992497],"category_scores_gemma":[0.0041752434,0.00019886451,0.00015821248,0.0013418666,0.0014367336,0.0020433422,0.0018453872,0.00049183227,0.00020444862],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013586877,0.00023519337,0.9644902,0.0000697266,0.00006480573,0.0006440013,0.0055379453,0.00094399136,0.0014736234,0.008427701,0.00041300125,0.017563982],"study_design_scores_gemma":[0.000018016644,0.00021829069,0.9623951,0.0000524052,0.00005392608,0.000330041,0.027624797,0.0042674015,0.0006969804,0.0019498703,0.0023633316,0.00002984313],"about_ca_topic_score_codex":0.0052586147,"about_ca_topic_score_gemma":0.008138812,"teacher_disagreement_score":0.0060992497,"about_ca_system_score_codex":0.001210355,"about_ca_system_score_gemma":0.0010729495,"threshold_uncertainty_score":0.02040404},"labels":[],"label_agreement":null},{"id":"W1535337538","doi":"10.1108/09604520911005080","title":"An approach to develop effective customer loyalty programs","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Canadian Rheumatology Association","funders":"","keywords":"Loyalty; Loyalty program; Marketing; Business; Loyalty business model; Competition (biology); TRIPS architecture; Value (mathematics); Advertising; Computer science","score_opus":0.03581372907902581,"score_gpt":0.299481142638572,"score_spread":0.2636674135595462,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1535337538","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.048534494,0.00039596562,0.656372,0.012088817,0.0001849103,0.002722609,0.00009255691,0.0011066826,0.278502],"genre_scores_gemma":[0.35989094,0.0006505871,0.60566694,0.0028311631,0.000080802376,0.0025297275,0.00013130889,0.00013025747,0.028088275],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99534494,0.0023844903,0.0001458074,0.00030960026,0.0014689501,0.0003461445],"domain_scores_gemma":[0.9971577,0.00079691503,0.00025095136,0.00037123804,0.0009821156,0.0004410933],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005145776,0.00051759277,0.00023614573,0.0010985574,0.001529385,0.0025888446,0.0017740687,0.001331249,0.008333492],"category_scores_gemma":[0.006126993,0.00028629124,0.00034941745,0.000719208,0.0013954372,0.0020542361,0.003544721,0.0019730267,0.0017459141],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006625189,0.0020988157,0.004182028,0.0006609503,0.000052827458,0.0002710882,0.0037289797,0.007085061,0.004296715,0.2997961,0.01939349,0.6583677],"study_design_scores_gemma":[0.00037536392,0.004972805,0.012329141,0.0023265195,0.00018699474,0.0016068775,0.013890908,0.0778913,0.017237082,0.2961772,0.5728404,0.00016545976],"about_ca_topic_score_codex":0.0013241065,"about_ca_topic_score_gemma":0.0020147054,"teacher_disagreement_score":0.008333492,"about_ca_system_score_codex":0.0020753369,"about_ca_system_score_gemma":0.0056602014,"threshold_uncertainty_score":0.027878344},"labels":[],"label_agreement":null},{"id":"W1536032651","doi":"10.1108/01435120810869129","title":"Perceived service quality, perceived value and recommendation","year":2008,"lang":"en","type":"article","venue":"Library Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Saint Mary's University; Université de Moncton","funders":"","keywords":"Context (archaeology); Service quality; Originality; Relevance (law); Value (mathematics); Service (business); Perspective (graphical); Quality (philosophy); Knowledge management; Test (biology); Affect (linguistics); Computer science; Marketing; Psychology; Business; Social psychology; Political science; Geography","score_opus":0.04324454456675412,"score_gpt":0.25341878672520946,"score_spread":0.21017424215845534,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1536032651","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98503554,0.0004621433,0.0020149036,0.0004887045,0.000008124698,0.000054607353,0.00019831632,0.000021997646,0.01171567],"genre_scores_gemma":[0.99933475,0.00007039429,0.00031757695,0.00002155147,0.00000381524,0.0000069397665,0.000047487156,0.0000011269376,0.00019632281],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998338,0.0005304274,0.00012839476,0.0000925316,0.0007058707,0.00020479989],"domain_scores_gemma":[0.9883343,0.0048979726,0.002633451,0.00039632188,0.0024215619,0.0013164411],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018319939,0.00016286975,0.00030941938,0.0013866712,0.00042841712,0.0021879913,0.00037980452,0.00044650474,0.0042008013],"category_scores_gemma":[0.012497088,0.000095559786,0.00037722217,0.002054036,0.0009687102,0.000981848,0.00052160444,0.00061432,0.00028873028],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012312335,0.0003829556,0.9444664,0.00022920444,0.0001586696,0.00012737745,0.0027048872,0.0011706115,0.00044976734,0.0050751017,0.0006265954,0.044485334],"study_design_scores_gemma":[0.000022301536,0.00041701208,0.97824234,0.00016081073,0.00008821143,0.00020342287,0.008296614,0.006943252,0.0003479566,0.0027678518,0.0024731264,0.000037050933],"about_ca_topic_score_codex":0.023103047,"about_ca_topic_score_gemma":0.013793516,"teacher_disagreement_score":0.023103047,"about_ca_system_score_codex":0.0017432417,"about_ca_system_score_gemma":0.0013949124,"threshold_uncertainty_score":0.04593718},"labels":[],"label_agreement":null},{"id":"W1543184853","doi":"10.1300/j366v04n01_05","title":"The Potential of Information Technology in Facilitating Relationship Marketing","year":2005,"lang":"en","type":"article","venue":"Journal of Relationship Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Personalization; Business; Marketing; Relationship marketing; Conceptual model; Knowledge management; Customer relationship management; Orientation (vector space); Marketing management; Computer science","score_opus":0.015602682510558687,"score_gpt":0.24615660356548147,"score_spread":0.23055392105492278,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1543184853","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.4223402,0.009505502,0.029239928,0.02348697,0.00031830298,0.00021616083,0.00009997267,0.00037341192,0.51441956],"genre_scores_gemma":[0.9883994,0.002219779,0.00564504,0.00040540443,0.0002757122,0.000053304375,0.000014903438,0.000014353466,0.0029721565],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9965342,0.0027298683,0.00008273399,0.00009582148,0.00030750025,0.00024990892],"domain_scores_gemma":[0.9632682,0.03155232,0.0020608583,0.0010132835,0.0010556335,0.001049635],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003668413,0.00032267513,0.00019254394,0.0020734596,0.0012723368,0.005885891,0.000574716,0.001297051,0.012466766],"category_scores_gemma":[0.014605681,0.00019477394,0.0003121536,0.0015379912,0.0021380864,0.0057991603,0.0023894657,0.0009067472,0.0012060445],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000718053,0.0015957501,0.04897756,0.0018488072,0.000114145776,0.002749391,0.014103772,0.004564057,0.0065157223,0.32762277,0.011550942,0.579639],"study_design_scores_gemma":[0.00051084225,0.002978262,0.07836384,0.0038025458,0.00046592054,0.0047085034,0.022131309,0.018896013,0.011714333,0.36833438,0.4878689,0.00022520499],"about_ca_topic_score_codex":0.00062693673,"about_ca_topic_score_gemma":0.00066811213,"teacher_disagreement_score":0.012466766,"about_ca_system_score_codex":0.00088953105,"about_ca_system_score_gemma":0.0013343513,"threshold_uncertainty_score":0.04170549},"labels":[],"label_agreement":null},{"id":"W1544056928","doi":"10.1108/00483480610670553","title":"Implications of trust and distrust for organizations","year":2006,"lang":"en","type":"article","venue":"Personnel Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Distrust; Assertion; Business; Public relations; Marketing; Customer orientation; Quality (philosophy); Conceptual framework; Psychology; Sociology; Political science","score_opus":0.023625524210911734,"score_gpt":0.26584856512370925,"score_spread":0.2422230409127975,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1544056928","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.85293233,0.0069050235,0.011683399,0.040230952,0.00034206064,0.000072559786,0.00011928385,0.00004958994,0.08766482],"genre_scores_gemma":[0.99883884,0.0003595759,0.00016440338,0.00031415155,0.000023365015,0.000008107875,0.0000050329163,0.000002578119,0.00028397416],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.98457503,0.009773467,0.0006318444,0.00064040296,0.0023091396,0.0020700977],"domain_scores_gemma":[0.9155568,0.0404779,0.021446073,0.0040099453,0.007352808,0.01115646],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008245245,0.00029760983,0.00038517104,0.0019811993,0.004219491,0.007177697,0.00056220946,0.0010186931,0.0032636453],"category_scores_gemma":[0.039332014,0.00024589384,0.0003684542,0.0015531554,0.009445618,0.004004218,0.006641896,0.0022594107,0.00022533275],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043580375,0.00038464242,0.46999937,0.0007794296,0.00038517505,0.0026683263,0.11937019,0.002431277,0.0006893162,0.26915294,0.0058778045,0.12782577],"study_design_scores_gemma":[0.00009462849,0.00069530006,0.33345857,0.002337052,0.00024378991,0.0026742497,0.2325883,0.0052207937,0.0010715663,0.3523386,0.069020614,0.00025649596],"about_ca_topic_score_codex":0.008021113,"about_ca_topic_score_gemma":0.0050504436,"teacher_disagreement_score":0.008245245,"about_ca_system_score_codex":0.004775678,"about_ca_system_score_gemma":0.005296071,"threshold_uncertainty_score":0.043605566},"labels":[],"label_agreement":null},{"id":"W1544654722","doi":"10.18438/b86g73","title":"Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery","year":2008,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Customer advocacy; Customer retention; Marketing; Voice of the customer; Customer value; Value (mathematics); Business; Customer intelligence; Balanced scorecard; Psychological intervention; Knowledge management; Service quality; Computer science; Service (business); Psychology","score_opus":0.021076451535117675,"score_gpt":0.24842856317219947,"score_spread":0.2273521116370818,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1544654722","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9516927,0.0015522225,0.0061261053,0.0064529553,0.00019451554,0.0001844568,0.0003730667,0.00024193426,0.033182],"genre_scores_gemma":[0.99391645,0.0004385126,0.0026048168,0.00066373846,0.000058381756,0.00006806123,0.00018142772,0.000021781283,0.0020468289],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99408543,0.002775801,0.00041769692,0.00024407558,0.002000249,0.00047675587],"domain_scores_gemma":[0.9885893,0.004036995,0.0023864952,0.00044994123,0.0036231214,0.0009141721],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040892544,0.00022763836,0.00032922992,0.00086135766,0.000632011,0.0025224509,0.00048061507,0.0007020011,0.005032182],"category_scores_gemma":[0.014742813,0.00011692827,0.00044449963,0.0016576934,0.00073094276,0.0011062261,0.0012490281,0.0008131558,0.0008297754],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013248252,0.0022272635,0.28413424,0.001142392,0.0002841165,0.00043609177,0.007489697,0.0008160269,0.0074572004,0.002642669,0.016072927,0.6759726],"study_design_scores_gemma":[0.00015970474,0.005902954,0.9281782,0.0004492249,0.00031384558,0.0013008952,0.015124839,0.003789855,0.011491035,0.0024674854,0.030717548,0.00010448433],"about_ca_topic_score_codex":0.0016706366,"about_ca_topic_score_gemma":0.0018125958,"teacher_disagreement_score":0.005032182,"about_ca_system_score_codex":0.0011907105,"about_ca_system_score_gemma":0.0014858928,"threshold_uncertainty_score":0.021626294},"labels":[],"label_agreement":null},{"id":"W1545649950","doi":"10.5539/ijms.v7n3p53","title":"Competitive Benchmarking Adoption Issues in the Hotel Sector in Petra, Jordan","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Benchmarking; Business; Hotel industry; Marketing; Best practice; Tourism; Management; Economics; Political science","score_opus":0.06396343817586408,"score_gpt":0.32884588127738673,"score_spread":0.26488244310152265,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1545649950","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99744,0.0002378437,0.000088082445,0.0005536409,0.0000053181084,0.000011659111,0.000007912654,0.0000015304836,0.0016540712],"genre_scores_gemma":[0.99894935,0.00031313335,0.00013209615,0.00012105858,0.0000034440925,0.000009285225,0.000009277215,0.0000010443697,0.00046137892],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967859,0.0016013763,0.00015689808,0.00015012038,0.0006386839,0.00066711474],"domain_scores_gemma":[0.9935033,0.0023952092,0.0014959696,0.00015121976,0.0014506322,0.0010037805],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004997087,0.00015446144,0.00022591077,0.0010271246,0.0029753437,0.0032059283,0.0006015595,0.00060589955,0.0019979484],"category_scores_gemma":[0.0059819915,0.0002070349,0.00015913892,0.0019016557,0.0012717661,0.0012658089,0.001980171,0.00070551253,0.00017335213],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001683342,0.0005351206,0.6032614,0.00067747524,0.000041189094,0.003021653,0.28564942,0.0005006124,0.0034196433,0.004965805,0.0016341142,0.096125245],"study_design_scores_gemma":[0.0000038114035,0.00020692068,0.24243675,0.00020718428,0.000007895265,0.00043185896,0.7471258,0.0004262191,0.0004418081,0.00036097658,0.008323157,0.000027579108],"about_ca_topic_score_codex":0.012238168,"about_ca_topic_score_gemma":0.025053138,"teacher_disagreement_score":0.012238168,"about_ca_system_score_codex":0.0034937086,"about_ca_system_score_gemma":0.00594496,"threshold_uncertainty_score":0.026427448},"labels":[],"label_agreement":null},{"id":"W1550237092","doi":"10.1023/a:1007699515646","title":"Understanding Individual Differences in University Undergraduates: A Learner Needs Segmentation Approach","year":2001,"lang":"en","type":"article","venue":"Innovative Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Higher education; Context (archaeology); Market segmentation; Point (geometry); Order (exchange); Mathematics education; Psychology; Marketing; Pedagogy; Medical education; Political science; Business; Geography","score_opus":0.17153997130976908,"score_gpt":0.2883998392343996,"score_spread":0.11685986792463052,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1550237092","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9965354,0.00006246848,0.0006494239,0.00046869332,0.000002382327,0.0000073276506,0.000023267023,0.0000029861021,0.0022480122],"genre_scores_gemma":[0.9992193,0.000033733984,0.00033281744,0.00009039813,0.0000036168321,0.000009005622,0.000018005792,0.0000017585425,0.00029145804],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99920976,0.00042688515,0.000029149069,0.00006635269,0.00013550516,0.0001322317],"domain_scores_gemma":[0.9955812,0.002730487,0.00051394734,0.00013921731,0.00041391814,0.00062124676],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018018553,0.00012371149,0.00027222832,0.001089732,0.00077681616,0.0015400135,0.00051656296,0.00070713204,0.0026337851],"category_scores_gemma":[0.007281753,0.00011972216,0.00022332542,0.00063603994,0.0007492676,0.0017108944,0.0017244804,0.00082851364,0.00019434503],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026561567,0.0010112134,0.8320353,0.00008681874,0.000071564114,0.0002078871,0.07476603,0.00056285487,0.0017394875,0.011754869,0.00076317764,0.07673519],"study_design_scores_gemma":[0.000024885125,0.0004340254,0.8274406,0.00007830052,0.00005721442,0.00026758036,0.14248113,0.007164617,0.0014237206,0.017961826,0.0026350114,0.00003106751],"about_ca_topic_score_codex":0.003960639,"about_ca_topic_score_gemma":0.0063232956,"teacher_disagreement_score":0.003960639,"about_ca_system_score_codex":0.0009478832,"about_ca_system_score_gemma":0.0008461145,"threshold_uncertainty_score":0.009529173},"labels":[],"label_agreement":null},{"id":"W1551808891","doi":"10.1108/jbs-07-2014-0079","title":"Key account teams: success factors for implementing strategy","year":2015,"lang":"en","type":"article","venue":"Journal of Business Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Key (lock); Originality; Value (mathematics); Team composition; Critical success factor; Perception; Knowledge management; Marketing; Psychology; Business; Computer science; Social psychology","score_opus":0.0833489833989216,"score_gpt":0.3097789955209206,"score_spread":0.22643001212199898,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1551808891","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9783814,0.0001600757,0.0016044088,0.0007260215,0.000030177544,0.00011674365,0.000029040342,0.00004635308,0.018905748],"genre_scores_gemma":[0.99856913,0.000057300735,0.000721871,0.000037218724,0.000009303919,0.00002680368,0.000021438873,0.00000962608,0.0005473893],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.991156,0.003932201,0.00085723534,0.00038758476,0.0026048075,0.0010621215],"domain_scores_gemma":[0.9288091,0.02991961,0.021841088,0.0024655622,0.007017858,0.0099468725],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0057004397,0.00046133928,0.00026417663,0.0017062081,0.0020815092,0.005829038,0.0008180778,0.0008003383,0.008101306],"category_scores_gemma":[0.047315806,0.00027564127,0.00035720435,0.0011195969,0.0012521418,0.0020516503,0.0021727786,0.0015270966,0.0007251785],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018427643,0.0006541309,0.9089382,0.00023908648,0.00012950934,0.000736277,0.018214285,0.0005974999,0.00087709876,0.0035256785,0.0018919079,0.064012066],"study_design_scores_gemma":[0.000036873862,0.0007552598,0.88684386,0.00045524613,0.00016200087,0.0011454588,0.0896244,0.004700517,0.0012542148,0.0036053811,0.011336853,0.00007988146],"about_ca_topic_score_codex":0.0034254931,"about_ca_topic_score_gemma":0.002126447,"teacher_disagreement_score":0.008101306,"about_ca_system_score_codex":0.0017141071,"about_ca_system_score_gemma":0.0036371131,"threshold_uncertainty_score":0.030147135},"labels":[],"label_agreement":null},{"id":"W1552498926","doi":"","title":"Analyse de l'efficacité de la promotion des ventes par téléphone mobile dans le contexte québécois","year":2011,"lang":"fr","type":"article","venue":"Archipelago (Université du Québec à Montréal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.01170668654590951,"score_gpt":0.1867680151334776,"score_spread":0.1750613285875681,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1552498926","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96555024,0.0012088176,0.00044931204,0.00090561074,0.000033706005,0.000091763904,0.00024737863,0.000017150893,0.031496007],"genre_scores_gemma":[0.97319466,0.0011739223,0.0005819845,0.00021468171,0.000013370384,0.000053725118,0.00018366535,0.0000140251705,0.024570007],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99904925,0.0002880931,0.000023857563,0.00010993533,0.00028989554,0.00023900138],"domain_scores_gemma":[0.99604887,0.0012444401,0.0003538775,0.000082985774,0.0017097831,0.0005600939],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016117824,0.00034792113,0.0002746015,0.00088256097,0.0019028265,0.0031134703,0.0005198041,0.0007383455,0.008871833],"category_scores_gemma":[0.004182085,0.00017119275,0.00028990812,0.0012052234,0.00095898454,0.0010017301,0.00062787224,0.0007835781,0.0008946541],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001560354,0.0011304952,0.486959,0.0026717626,0.00027622088,0.0028171132,0.19402969,0.002127976,0.034168903,0.010865941,0.012245275,0.25114733],"study_design_scores_gemma":[0.000034101915,0.00054335163,0.7843678,0.0007896127,0.00027011478,0.00023298874,0.14102854,0.0019204735,0.0036266802,0.00047232513,0.06663076,0.00008330954],"about_ca_topic_score_codex":0.69147384,"about_ca_topic_score_gemma":0.83720046,"teacher_disagreement_score":0.30852616,"about_ca_system_score_codex":0.00757027,"about_ca_system_score_gemma":0.010159122,"threshold_uncertainty_score":0.62068623},"labels":[],"label_agreement":null},{"id":"W1552577959","doi":"","title":"Inter-Organizational Service Delivery in Chinese Hospital Industry: A Social Exchange Perspective","year":2014,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Perspective (graphical); Referral; Service (business); Process (computing); Social exchange theory; Sample (material); Reciprocal; Upstream (networking); Marketing; Service delivery framework; Public relations; Psychology; Nursing; Medicine; Social psychology; Political science","score_opus":0.011867573330175657,"score_gpt":0.24048098439774537,"score_spread":0.22861341106756972,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1552577959","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9279992,0.0006760453,0.005059301,0.0076887985,0.000023611032,0.00008244479,0.000029803394,0.000010180976,0.05843063],"genre_scores_gemma":[0.99899596,0.00017010419,0.00024327546,0.000060065835,0.00000765659,0.00001299052,0.0000063455805,0.0000010626053,0.0005025928],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99755126,0.0013250166,0.000072364186,0.00012665329,0.00041643862,0.00050823676],"domain_scores_gemma":[0.9980475,0.0008171193,0.00048654558,0.00008640641,0.00022930001,0.00033320635],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026330124,0.0003360531,0.00023921313,0.0028364246,0.0047890516,0.0036483172,0.0007267424,0.00077565335,0.0031163103],"category_scores_gemma":[0.0027926697,0.00014147676,0.00031621946,0.0022158246,0.0049883984,0.003067602,0.002836271,0.0006992782,0.00009234361],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010887334,0.00035162244,0.13143744,0.00024522518,0.00010905259,0.0029335732,0.24939908,0.0035297007,0.0011679893,0.55592597,0.0016108439,0.05318057],"study_design_scores_gemma":[0.00009556402,0.0003551064,0.243393,0.00032096048,0.00017721124,0.0011470412,0.5383147,0.028076889,0.00071711035,0.15068671,0.036605462,0.000110300454],"about_ca_topic_score_codex":0.03038361,"about_ca_topic_score_gemma":0.020469936,"teacher_disagreement_score":0.03038361,"about_ca_system_score_codex":0.008527196,"about_ca_system_score_gemma":0.0065952525,"threshold_uncertainty_score":0.061869383},"labels":[],"label_agreement":null},{"id":"W1554813001","doi":"10.1108/jsm-02-2014-0062","title":"A framework for encouraging retail customer feedback","year":2015,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Algoma University","funders":"","keywords":"Continuance; Customer engagement; Marketing; Business; Customer retention; Context (archaeology); Value (mathematics); Customer intelligence; Perception; Originality; Product (mathematics); Customer advocacy; Service (business); Service quality; Psychology; Social media; Social psychology; Computer science","score_opus":0.04282936339396871,"score_gpt":0.28121757662867963,"score_spread":0.23838821323471093,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1554813001","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.045709033,0.0022101577,0.44374755,0.034392126,0.00065063,0.0017449497,0.00020716108,0.0012404418,0.47009793],"genre_scores_gemma":[0.74801135,0.000850571,0.23114796,0.0023003132,0.00015906656,0.0014440304,0.000110054796,0.00016260688,0.015814055],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9820455,0.011927465,0.00059137034,0.001606895,0.0026996345,0.0011292642],"domain_scores_gemma":[0.9844785,0.007383584,0.0016550451,0.0015653685,0.0030609022,0.0018566364],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.014203705,0.0012540467,0.0004385154,0.0037535676,0.0045501078,0.01037167,0.0033805831,0.004558067,0.010463703],"category_scores_gemma":[0.018446095,0.00076831714,0.0012404491,0.0022097204,0.017614098,0.008732444,0.007877944,0.0034366716,0.001833964],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000031474225,0.00016486661,0.0021869147,0.00016787784,0.000016505328,0.00034943677,0.009443007,0.0018785313,0.00057121296,0.95740724,0.0030440511,0.024738692],"study_design_scores_gemma":[0.000085653286,0.0003590541,0.0032958165,0.0006903382,0.00003876054,0.00070069736,0.01273159,0.020249033,0.00084502174,0.78471667,0.17614746,0.00014002886],"about_ca_topic_score_codex":0.006134178,"about_ca_topic_score_gemma":0.005284263,"teacher_disagreement_score":0.014203705,"about_ca_system_score_codex":0.0074103614,"about_ca_system_score_gemma":0.009770059,"threshold_uncertainty_score":0.07511729},"labels":[],"label_agreement":null},{"id":"W1555989485","doi":"10.1108/ijphm-02-2013-0006","title":"Quality alone is not enough to be trustworthy","year":2014,"lang":"en","type":"article","venue":"International Journal of Pharmaceutical and Healthcare Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Sincerity; Marketing; Quality (philosophy); Service quality; Business; Pharmacy; Context (archaeology); Competitive advantage; Service (business); Originality; Perception; Public relations; Advertising; Psychology; Social psychology; Medicine; Political science; Nursing","score_opus":0.08983851809236655,"score_gpt":0.39600211216024694,"score_spread":0.3061635940678804,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1555989485","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.54597056,0.00750016,0.030833067,0.22353803,0.0016633915,0.00025228906,0.00015621303,0.00013562266,0.18995063],"genre_scores_gemma":[0.9923183,0.00058741646,0.0011378432,0.004474332,0.00013656533,0.000012556781,0.000015274862,0.000015543901,0.0013023],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.965016,0.014453168,0.0024412037,0.0021967345,0.013138766,0.0027540037],"domain_scores_gemma":[0.8552238,0.051316664,0.040390372,0.010459509,0.029129395,0.013480191],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018959846,0.00027273333,0.0007054731,0.0011798526,0.0050455406,0.010425533,0.0011591237,0.0028103672,0.004001082],"category_scores_gemma":[0.06545595,0.00042668977,0.00049443473,0.0011750624,0.020410541,0.008204488,0.0054359203,0.003755569,0.00072147686],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00077339885,0.0006805712,0.32242697,0.0019311337,0.0007993048,0.0024599154,0.07672275,0.0018591449,0.004481315,0.38304925,0.033994284,0.1708219],"study_design_scores_gemma":[0.00020927767,0.0015400016,0.27804735,0.004543551,0.00061751256,0.0042818454,0.12133828,0.007948472,0.005042722,0.33432806,0.24161516,0.00048771204],"about_ca_topic_score_codex":0.016702518,"about_ca_topic_score_gemma":0.012897633,"teacher_disagreement_score":0.018959846,"about_ca_system_score_codex":0.006912324,"about_ca_system_score_gemma":0.009584357,"threshold_uncertainty_score":0.10027045},"labels":[],"label_agreement":null},{"id":"W1556753799","doi":"10.5539/ass.v11n16p88","title":"Examining Customer Satisfaction at the Point-of-Purchase Phase: A Study on Malaysian e-Consumers","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Marketing; Payment; Service quality; Database transaction; Clothing; Service (business); Quality (philosophy); Point of sale; Order (exchange); Computer science","score_opus":0.07330862373740125,"score_gpt":0.3290881467914438,"score_spread":0.25577952305404256,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1556753799","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996871,0.000015716987,0.000018487568,0.000026343856,8.137828e-7,0.0000038637468,0.000017931843,3.537864e-7,0.00022945734],"genre_scores_gemma":[0.9994104,0.00005980456,0.000057944002,0.00004888359,0.000002004185,0.0000082841325,0.000041490923,8.1282855e-7,0.00037022622],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996001,0.00012709729,0.000033783068,0.000040086798,0.0001141261,0.000084666506],"domain_scores_gemma":[0.9983872,0.0005302434,0.0003101683,0.00005382207,0.0004776999,0.00024083017],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010313813,0.00012872608,0.00021777271,0.00041358214,0.0008081602,0.0009161064,0.00020429467,0.0004224934,0.0018638666],"category_scores_gemma":[0.0022277262,0.00021234444,0.00027348247,0.00084697484,0.00034669606,0.0009308024,0.00038115002,0.0007277691,0.00038498474],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000143718,0.00048093,0.95343965,0.000058376758,0.00002424247,0.0003237401,0.03209489,0.000057351754,0.0008833087,0.00012426113,0.00035989637,0.0120097045],"study_design_scores_gemma":[0.000006344351,0.00076443015,0.9410741,0.00002671018,0.00002247563,0.00032260857,0.056010842,0.00031238937,0.00036225017,0.00003571825,0.0010432899,0.000018849913],"about_ca_topic_score_codex":0.007659475,"about_ca_topic_score_gemma":0.011352521,"teacher_disagreement_score":0.007659475,"about_ca_system_score_codex":0.00053947064,"about_ca_system_score_gemma":0.0005143047,"threshold_uncertainty_score":0.015229762},"labels":[],"label_agreement":null},{"id":"W1558622766","doi":"10.1108/02651330510602213","title":"“I” versus “we”","year":2005,"lang":"en","type":"article","venue":"International Marketing Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":121,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Collectivism; Individualism; Marketing; Business; Leverage (statistics); Service (business); Hofstede's cultural dimensions theory; Context (archaeology); Knowledge management; Public relations; Social psychology; Psychology; Economics; Political science; Computer science","score_opus":0.039406923534947985,"score_gpt":0.3040037338004927,"score_spread":0.2645968102655447,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1558622766","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8933507,0.00095868617,0.0071443575,0.0076348586,0.0007683436,0.00018774111,0.00015440838,0.00005992286,0.08974096],"genre_scores_gemma":[0.9895124,0.00036076372,0.0012679243,0.0039895503,0.00008810578,0.00012327392,0.00007459214,0.000037021804,0.0045464155],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9940118,0.0031905773,0.0005110518,0.00048550006,0.0011329121,0.0006681015],"domain_scores_gemma":[0.9831045,0.0040835394,0.0059069153,0.0012127227,0.003636628,0.002055666],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0063747545,0.00030022825,0.00034622243,0.00047569696,0.002022699,0.0031148426,0.00057647325,0.00065952254,0.004644669],"category_scores_gemma":[0.022204164,0.00018394797,0.00036744695,0.00079850695,0.0032765626,0.0027025638,0.0018864574,0.0018796308,0.0011742763],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013655723,0.0005321841,0.4181205,0.0011649916,0.00043185835,0.0011256624,0.23253082,0.00046185832,0.0052749,0.10038819,0.03250899,0.2060944],"study_design_scores_gemma":[0.000117536954,0.0014219118,0.2484859,0.0016819382,0.00035806483,0.0022962207,0.53245914,0.0022828756,0.0055179484,0.035440747,0.1696935,0.00024428044],"about_ca_topic_score_codex":0.0042181406,"about_ca_topic_score_gemma":0.00319243,"teacher_disagreement_score":0.0063747545,"about_ca_system_score_codex":0.0011975648,"about_ca_system_score_gemma":0.0014591223,"threshold_uncertainty_score":0.03371334},"labels":[],"label_agreement":null},{"id":"W1560372962","doi":"10.1023/a:1017570803846","title":"Entering Guanxi: A Business Ethical Dilemma in Mainland China?","year":2001,"lang":"en","type":"article","venue":"Journal of Business Ethics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":325,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Guanxi; Business ethics; Mainland China; China; Business; Mainland; Sociology; Political science; Public relations; Law; Geography","score_opus":0.07004674131698366,"score_gpt":0.2993722961912193,"score_spread":0.22932555487423564,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1560372962","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92044973,0.0011065654,0.00023025673,0.05875117,0.000116109855,0.000022804461,0.000016931943,0.0000062779714,0.0193002],"genre_scores_gemma":[0.9919069,0.00039146133,0.000113217946,0.0044551855,0.000035716235,0.0000109217535,0.000008845093,0.0000031968518,0.0030746365],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9989231,0.00040484863,0.00003040981,0.00005478503,0.00008607838,0.000500796],"domain_scores_gemma":[0.9980186,0.0004816662,0.00028183564,0.00006050056,0.0001717682,0.0009855567],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023622182,0.00018819771,0.00021239145,0.00044046013,0.00729594,0.004135042,0.0006310693,0.003009253,0.002886217],"category_scores_gemma":[0.0026837818,0.0001649808,0.0001587332,0.00087441644,0.0067375125,0.0022195058,0.0023923304,0.0024938828,0.00017501148],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033453453,0.0002659805,0.28791192,0.0002037543,0.000072374845,0.013933268,0.441798,0.00062586425,0.0015750101,0.15776458,0.031833213,0.06368141],"study_design_scores_gemma":[0.00009319284,0.00018946957,0.24370216,0.0004263606,0.000046961944,0.0019205716,0.6291796,0.0015676295,0.00045881842,0.05020918,0.07212528,0.0000808573],"about_ca_topic_score_codex":0.0869388,"about_ca_topic_score_gemma":0.21128803,"teacher_disagreement_score":0.0869388,"about_ca_system_score_codex":0.0050237067,"about_ca_system_score_gemma":0.015724204,"threshold_uncertainty_score":0.17286551},"labels":[],"label_agreement":null},{"id":"W1561434079","doi":"10.18438/b8vp59","title":"Building Evidence of the Value and Impact of Library and Information Services: Methods, Metrics and ROI","year":2013,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"University of Illinois at Urbana-Champaign; Joint Information Systems Committee; Syracuse University; Institute of Museum and Library Services","keywords":"Value (mathematics); Computer science; Information retrieval; World Wide Web; Statistics; Library science; Mathematics","score_opus":0.02138228470787285,"score_gpt":0.297249600588897,"score_spread":0.27586731588102414,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1561434079","genre_codex":"review","genre_gemma":"methods","domain_codex":null,"domain_gemma":"evaluation","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":"evaluation","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.16291535,0.41061878,0.14757651,0.1157274,0.0067499215,0.013327889,0.022473656,0.00096809445,0.11964249],"genre_scores_gemma":[0.74001247,0.088970765,0.14449899,0.00804573,0.0011607843,0.0057739494,0.005260649,0.0002340433,0.006042708],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.7946542,0.12785465,0.020145705,0.005128212,0.04977799,0.00243932],"domain_scores_gemma":[0.3329938,0.51136243,0.05182652,0.027941132,0.072669424,0.003206682],"candidate_categories":["metaresearch","bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.18033284,0.0022061393,0.0027231316,0.022834875,0.0013467786,0.0122261895,0.004161345,0.004070623,0.014918833],"category_scores_gemma":[0.47695443,0.0011119886,0.0043247556,0.019169796,0.00401354,0.009901266,0.0057577975,0.0038635049,0.0027798924],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0029898155,0.0016880427,0.13248843,0.05705178,0.008866738,0.00025204744,0.0018160245,0.0035461725,0.0013626947,0.03778379,0.021210235,0.7309443],"study_design_scores_gemma":[0.00227822,0.016628738,0.29858962,0.28812867,0.03177758,0.0011754462,0.011765016,0.0143125625,0.021464484,0.0940201,0.21888845,0.00097108097],"about_ca_topic_score_codex":0.007541789,"about_ca_topic_score_gemma":0.014202344,"teacher_disagreement_score":0.9771651,"about_ca_system_score_codex":0.010229263,"about_ca_system_score_gemma":0.021399012,"threshold_uncertainty_score":0.9537026},"labels":[],"label_agreement":null},{"id":"W1561598487","doi":"10.5539/ass.v11n13p221","title":"Collectivism and Customer Orientation among Nurses: A Case Study in Iran","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Collectivism; Psychology; Customer orientation; Marital status; Business; Referral; Specialty; Social psychology; Nursing; Marketing; Medicine; Population; Individualism; Political science","score_opus":0.04205684999177309,"score_gpt":0.320913852572773,"score_spread":0.2788570025809999,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1561598487","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985141,0.00023885444,0.00012610294,0.0002588906,0.000007357943,0.000028342049,0.000007726193,0.0000014183462,0.0008171529],"genre_scores_gemma":[0.99814093,0.00071452715,0.00032894243,0.00013058883,0.000017176391,0.000021576385,0.000010971765,0.0000028660838,0.0006324117],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99799997,0.00092999544,0.000090305126,0.00011044006,0.0004102501,0.00045903673],"domain_scores_gemma":[0.99817014,0.00066507456,0.00040623487,0.00007391711,0.0002377016,0.00044686283],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002260432,0.00043410464,0.00044392038,0.0014811878,0.005421631,0.0013279212,0.0009239268,0.0012499004,0.0012374264],"category_scores_gemma":[0.0026770998,0.00044947845,0.0006242748,0.0012405585,0.0015969701,0.00079008087,0.0014924855,0.0013269635,0.00011787692],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021918264,0.0021824082,0.45928645,0.00044450845,0.00009860924,0.15208931,0.3339481,0.00031810394,0.0013109455,0.001690646,0.0025148022,0.045897003],"study_design_scores_gemma":[0.000036494926,0.00093372545,0.21759024,0.00023877418,0.00006967461,0.070020266,0.7004579,0.0010836446,0.0007259444,0.0005517698,0.008205301,0.00008635207],"about_ca_topic_score_codex":0.018731143,"about_ca_topic_score_gemma":0.052923728,"teacher_disagreement_score":0.018731143,"about_ca_system_score_codex":0.002797405,"about_ca_system_score_gemma":0.002661368,"threshold_uncertainty_score":0.03724426},"labels":[],"label_agreement":null},{"id":"W1564286721","doi":"10.1108/00251741211266697","title":"Assessing customer retention strategies in mobile telecommunications","year":2012,"lang":"en","type":"article","venue":"Management Decision","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Customer retention; Marketing; Mobile phone; Service quality; Customer satisfaction; Competitor analysis; Service (business); Telecommunications; Computer science","score_opus":0.05485936267405634,"score_gpt":0.32901430477605126,"score_spread":0.2741549421019949,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1564286721","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9893071,0.000842056,0.001948977,0.00014072718,0.0000068844947,0.0003603746,0.00015317702,0.000019319757,0.0072213835],"genre_scores_gemma":[0.99655485,0.00033855482,0.0022402282,0.000038681414,0.0000027684657,0.000093232746,0.000100919635,0.0000017515365,0.0006290918],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99697804,0.000690326,0.00012960391,0.00011435575,0.0017700368,0.00031778184],"domain_scores_gemma":[0.9907589,0.0028204676,0.001450193,0.00009719803,0.004420417,0.00045271582],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038834934,0.00042341065,0.0003883631,0.0035469264,0.0011854052,0.0018120324,0.00077895843,0.00052179245,0.0011502266],"category_scores_gemma":[0.009686835,0.00013643983,0.00040667175,0.0028477046,0.00053643284,0.0006604534,0.0007626372,0.00036367224,0.00013689935],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046951458,0.00087373605,0.57580477,0.0013804309,0.00029195962,0.00027597573,0.00836616,0.0060772416,0.0038867558,0.001526422,0.001353336,0.3996937],"study_design_scores_gemma":[0.000045150013,0.004379845,0.9202079,0.00068103365,0.00041748755,0.00034239626,0.038937826,0.023274818,0.005396864,0.0010707421,0.0051097116,0.00013627546],"about_ca_topic_score_codex":0.15836237,"about_ca_topic_score_gemma":0.24398093,"teacher_disagreement_score":0.15836237,"about_ca_system_score_codex":0.0047105025,"about_ca_system_score_gemma":0.0065770955,"threshold_uncertainty_score":0.3148812},"labels":[],"label_agreement":null},{"id":"W1565843121","doi":"","title":"Customer Preferences for Restaurant Technology Innovations","year":2009,"lang":"en","type":"article","venue":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Killam Trusts","keywords":"Pager; Interactive kiosk; Payment; Business; Marketing; Service (business); Phone; Vendor; Computer science; Advertising; Internet privacy; Telecommunications; World Wide Web","score_opus":0.046667658588578055,"score_gpt":0.23306013564636285,"score_spread":0.1863924770577848,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1565843121","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99601585,0.000071237104,0.000119985096,0.00011516185,0.0000039989845,0.000008693996,0.00005042548,0.000004609576,0.0036099486],"genre_scores_gemma":[0.9988242,0.000077436314,0.00017823494,0.00008341309,0.000005310588,0.000007749028,0.00009179773,0.000002472424,0.0007293478],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989348,0.0003827026,0.00007244174,0.00007199586,0.0003964522,0.00014161537],"domain_scores_gemma":[0.996053,0.0016377285,0.00091859227,0.00013733971,0.00083964213,0.00041380155],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00095206604,0.00012432241,0.00015675618,0.00048557777,0.0003760158,0.001639165,0.00020510875,0.000652633,0.005588584],"category_scores_gemma":[0.004613291,0.00011656678,0.00030159068,0.0005321466,0.00022483915,0.0006696889,0.00041717736,0.000500087,0.0005514149],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008724456,0.00040595673,0.9426189,0.000137882,0.00010211402,0.0007003381,0.005760047,0.0006010636,0.0073943506,0.0005586344,0.0012264631,0.03962178],"study_design_scores_gemma":[0.000017317287,0.00084872526,0.97524613,0.000035324905,0.000052036336,0.0004962215,0.0165195,0.0013468928,0.0013798083,0.000193093,0.0038140425,0.000050857147],"about_ca_topic_score_codex":0.0026465745,"about_ca_topic_score_gemma":0.0035029557,"teacher_disagreement_score":0.005588584,"about_ca_system_score_codex":0.0003773511,"about_ca_system_score_gemma":0.00020205641,"threshold_uncertainty_score":0.018695712},"labels":[],"label_agreement":null},{"id":"W1567538970","doi":"10.1108/02652320610681747","title":"The moderating effect of power distance on perceived interdependence and relationship quality in commercial banking","year":2006,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Manitoba","funders":"","keywords":"Moderation; Hofstede's cultural dimensions theory; Marketing; Quality (philosophy); Originality; Business; Dimension (graph theory); Context (archaeology); Service quality; Value (mathematics); Linkage (software); Geographical distance; Confirmatory factor analysis; Service (business); Psychology; Social psychology; Sociology; Population; Statistics; Geography","score_opus":0.014870581344455595,"score_gpt":0.28567135539363797,"score_spread":0.2708007740491824,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1567538970","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981331,0.000068443704,0.0003094333,0.000056880144,0.0000028521745,0.000005834283,0.00000581356,0.0000017813354,0.0014159831],"genre_scores_gemma":[0.99975854,0.000028004375,0.00010893897,0.000013541178,0.0000015185032,0.000003347205,0.0000037416517,0.0000013079472,0.000081085294],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9953442,0.0029869934,0.00021125517,0.000275633,0.00086519757,0.00031668402],"domain_scores_gemma":[0.96582127,0.02245103,0.00539983,0.0020039808,0.0020404854,0.0022832865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004042197,0.00026647153,0.00032903944,0.00070103805,0.0009297582,0.0019605341,0.00028347093,0.00029170944,0.002878808],"category_scores_gemma":[0.01887909,0.00022061542,0.00030019134,0.00047908528,0.002033548,0.00086571084,0.0016733691,0.0010617499,0.00011768846],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003281542,0.00050052523,0.9351352,0.0000985447,0.0002766497,0.00032312563,0.027958354,0.0003452348,0.0021700924,0.0019889849,0.00013291834,0.030742198],"study_design_scores_gemma":[0.000019834435,0.0003445476,0.9794392,0.000065161505,0.000094316674,0.0004312305,0.01566897,0.0011425517,0.0007397654,0.0011883456,0.00083611795,0.000029899362],"about_ca_topic_score_codex":0.00384256,"about_ca_topic_score_gemma":0.0043928744,"teacher_disagreement_score":0.004042197,"about_ca_system_score_codex":0.0007725128,"about_ca_system_score_gemma":0.00086760597,"threshold_uncertainty_score":0.021377444},"labels":[],"label_agreement":null},{"id":"W1571008378","doi":"10.1300/j046v18n03_05","title":"Determinants and Outcomes of Relationship Quality","year":2006,"lang":"en","type":"article","venue":"Journal of International Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":85,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Service quality; Customer satisfaction; Loyalty business model; Marketing; Business; Customer retention; Quality (philosophy); Customer delight; Loyalty; Customer advocacy; Sample (material); Construct (python library); Service (business); Computer science","score_opus":0.030297316262323033,"score_gpt":0.30329456480772077,"score_spread":0.27299724854539775,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1571008378","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9851398,0.00066218793,0.0012143361,0.00095460925,0.000017330603,0.00005001389,0.00039757104,0.000019727082,0.011544347],"genre_scores_gemma":[0.99952865,0.00007028852,0.000097442,0.000020310446,0.000006407303,0.0000049973323,0.00008154327,0.000002846023,0.00018758664],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99687874,0.0012508149,0.0002174262,0.00023595653,0.00094712805,0.00046986953],"domain_scores_gemma":[0.9788084,0.007618962,0.0061845034,0.00084229687,0.003672243,0.002873525],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002560916,0.00015627667,0.00028261764,0.0012476138,0.00060383655,0.0023828945,0.0003744467,0.0004102378,0.006568256],"category_scores_gemma":[0.020022389,0.00014027397,0.00032484686,0.001786289,0.00097079005,0.00078182376,0.0014335621,0.0013180131,0.0004372371],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007028447,0.0003250203,0.9755187,0.00006885107,0.00008954824,0.00012967124,0.0009277528,0.00040292577,0.00023491494,0.0036260106,0.0005018837,0.018104482],"study_design_scores_gemma":[0.000007762296,0.00010022169,0.99410206,0.000034258133,0.000032714262,0.00016012188,0.0013494235,0.0010757069,0.00018859071,0.0015218478,0.001419012,0.000008240023],"about_ca_topic_score_codex":0.0056842384,"about_ca_topic_score_gemma":0.0032927478,"teacher_disagreement_score":0.006568256,"about_ca_system_score_codex":0.0008019678,"about_ca_system_score_gemma":0.0009000595,"threshold_uncertainty_score":0.021973014},"labels":[],"label_agreement":null},{"id":"W1573287682","doi":"10.1300/j396v22n03_03","title":"Student Complaint Behavior Based on Power Perception","year":2001,"lang":"en","type":"article","venue":"Services Marketing Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Complaint; Perception; Punishment (psychology); Power (physics); Psychology; Service (business); Medical education; Social psychology; Business; Political science; Marketing; Medicine; Law","score_opus":0.012271473636328946,"score_gpt":0.2556642849852543,"score_spread":0.24339281134892535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1573287682","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99949086,0.000008098627,0.00006692082,0.000020262822,0.0000014489316,0.0000052386995,0.000015704585,0.0000035248129,0.00038795767],"genre_scores_gemma":[0.9997036,0.00000769424,0.000031322055,0.000008397862,0.0000019913562,0.0000035021524,0.000026105621,9.923031e-7,0.00021634097],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981864,0.000590746,0.00016412827,0.00011578323,0.0007207738,0.00022217292],"domain_scores_gemma":[0.98949885,0.0031234815,0.0038207192,0.00050226593,0.0020912804,0.0009633859],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016518633,0.00020520168,0.00027262833,0.0012481939,0.00049935153,0.0014338079,0.00026413106,0.00033566664,0.0034597719],"category_scores_gemma":[0.010603559,0.000113276605,0.00027106158,0.0006880937,0.00048686087,0.0005429149,0.0008246715,0.0005737432,0.000561676],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000100063604,0.00026475973,0.9859941,0.000012402301,0.000017327577,0.000045204215,0.003064726,0.000040701972,0.00072746817,0.000062607636,0.00016217888,0.00950848],"study_design_scores_gemma":[0.0000070547,0.00048080395,0.987805,0.000013209662,0.000018433155,0.00016851204,0.009027425,0.0008562388,0.0008872711,0.000080103506,0.00064074155,0.00001533042],"about_ca_topic_score_codex":0.0010623499,"about_ca_topic_score_gemma":0.0012173187,"teacher_disagreement_score":0.0034597719,"about_ca_system_score_codex":0.00039009962,"about_ca_system_score_gemma":0.00027949963,"threshold_uncertainty_score":0.011574149},"labels":[],"label_agreement":null},{"id":"W157614499","doi":"","title":"The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty","year":2009,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Loyalty business model; Service quality; Business; Service (business); Customer retention; Marketing; Loyalty; Service recovery; Customer delight; Context (archaeology); Outcome (game theory); Psychology","score_opus":0.026197865428727027,"score_gpt":0.29329823919969855,"score_spread":0.2671003737709715,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W157614499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979625,0.00007809265,0.00016912581,0.00006759915,0.0000025098457,0.0000063966104,0.000023185123,0.000002353453,0.0016883004],"genre_scores_gemma":[0.9996884,0.00002682019,0.00007370296,0.00001251118,0.0000024221345,0.0000035650198,0.000020810536,9.824498e-7,0.00017087202],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980234,0.0009837348,0.000120462435,0.00011831108,0.0004500372,0.0003039652],"domain_scores_gemma":[0.9624281,0.022945855,0.0070746117,0.00094999827,0.002067255,0.0045342157],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025400792,0.00024103322,0.00032106598,0.00075611577,0.000406576,0.0017201353,0.00033969016,0.00066196115,0.003960814],"category_scores_gemma":[0.01421222,0.00017333246,0.0005666475,0.00077370263,0.0010017696,0.0008603237,0.00092271675,0.0011897843,0.00035350144],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005886883,0.0009294716,0.9828293,0.000049327366,0.00024329984,0.00009411066,0.00075238314,0.0007341879,0.0006619451,0.0009864448,0.00011881848,0.012012041],"study_design_scores_gemma":[0.00001808894,0.0005987693,0.99478674,0.000018936955,0.00009582712,0.00007222671,0.000764815,0.0027363116,0.00026536014,0.0004782454,0.00015137093,0.000013441201],"about_ca_topic_score_codex":0.0036060468,"about_ca_topic_score_gemma":0.005015157,"teacher_disagreement_score":0.003960814,"about_ca_system_score_codex":0.00065680523,"about_ca_system_score_gemma":0.0007735659,"threshold_uncertainty_score":0.013433397},"labels":[],"label_agreement":null},{"id":"W1578763719","doi":"10.3968/j.css.1923669720120804.z0520","title":"Impact of Inter-firm Relationship Fairness in Strategic Alliance on Relationship Commitment -- Mediating Effects of Inter-firm Trust","year":2012,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Organizational commitment; Positive relationship; Alliance; Microeconomics; Social psychology; Psychology; Economics","score_opus":0.05832419785424266,"score_gpt":0.3126728314682153,"score_spread":0.25434863361397264,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1578763719","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98823464,0.00013402663,0.0014599491,0.00033807076,0.000016423957,0.000042692376,0.00002466685,0.0000094651305,0.009740186],"genre_scores_gemma":[0.9994748,0.000022173881,0.00014866245,0.000010935208,0.0000022963407,0.000007879047,0.0000046487753,9.758554e-7,0.00032760823],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99561465,0.0024127788,0.00025648638,0.0003728829,0.00063278014,0.0007103691],"domain_scores_gemma":[0.9828179,0.009105577,0.003244952,0.0011072865,0.0015055707,0.0022187682],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041072075,0.0003078801,0.0003561268,0.0007337505,0.0015015353,0.0018332343,0.0004056979,0.00056540093,0.0058748526],"category_scores_gemma":[0.0175207,0.00021136398,0.00048163524,0.00056051335,0.0013811345,0.0011932327,0.002633582,0.0011122779,0.00019263042],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007299654,0.0017359963,0.87460136,0.00021119489,0.00038834687,0.0009608405,0.01517038,0.00391475,0.002835326,0.029488983,0.000584282,0.06937859],"study_design_scores_gemma":[0.00009271353,0.0005607324,0.9609915,0.00016689407,0.00033625003,0.00037460783,0.011967747,0.009863307,0.0014823595,0.011873258,0.0022315776,0.000059094848],"about_ca_topic_score_codex":0.009094077,"about_ca_topic_score_gemma":0.006790836,"teacher_disagreement_score":0.009094077,"about_ca_system_score_codex":0.0016726762,"about_ca_system_score_gemma":0.0029272467,"threshold_uncertainty_score":0.021721244},"labels":[],"label_agreement":null},{"id":"W1579217778","doi":"10.1002/nvsm.1537","title":"Knowledge is power: why public knowledge matters to charities","year":2015,"lang":"en","type":"article","venue":"International Journal of Nonprofit and Voluntary Sector Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Saskatchewan","funders":"Muttart Foundation","keywords":"Accountability; Transparency (behavior); Donation; Public relations; Public sector; Business; Public trust; Perception; Accounting; Political science; Psychology; Law","score_opus":0.05407819587822034,"score_gpt":0.28800424870227076,"score_spread":0.23392605282405043,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1579217778","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.25745183,0.004286534,0.00221656,0.56692237,0.0007095505,0.00007094453,0.00015924644,0.000069176574,0.16811377],"genre_scores_gemma":[0.98057944,0.0010495182,0.00015630956,0.014556244,0.0002803787,0.000019709945,0.00002808501,0.000028227863,0.003302119],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.98167783,0.009403143,0.00036796747,0.0009666955,0.002848451,0.0047358237],"domain_scores_gemma":[0.8778436,0.075374365,0.011240414,0.004708157,0.013616029,0.017217346],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01911663,0.00021638678,0.0005711488,0.0026793492,0.012664133,0.016044918,0.0015304505,0.005678046,0.020489391],"category_scores_gemma":[0.111911744,0.0004077447,0.0005467127,0.0028733243,0.023271853,0.016681567,0.00703655,0.006324995,0.0018261612],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004327996,0.0008152621,0.14973584,0.0007136115,0.00018545736,0.0017093559,0.12980531,0.0006363471,0.00028950893,0.4126085,0.14370199,0.15936601],"study_design_scores_gemma":[0.00013732964,0.00018380489,0.08790152,0.0024013417,0.00015400563,0.0008782549,0.27568626,0.0012475009,0.00056089164,0.47490156,0.15576003,0.00018746748],"about_ca_topic_score_codex":0.04709616,"about_ca_topic_score_gemma":0.040162437,"teacher_disagreement_score":0.04709616,"about_ca_system_score_codex":0.015516353,"about_ca_system_score_gemma":0.020595307,"threshold_uncertainty_score":0.112579584},"labels":[],"label_agreement":null},{"id":"W1581816295","doi":"10.1002/cjas.1218","title":"How User‐Created‐Content (UCC) Service Quality Influences User Satisfaction and Behaviour","year":2012,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Personalization; World Wide Web; User satisfaction; Computer science; The Internet; Quality (philosophy); Computer user satisfaction; Service (business); Variance (accounting); User experience design; User interface design; Human–computer interaction; Business; Marketing","score_opus":0.19085441033705794,"score_gpt":0.33387076200868293,"score_spread":0.143016351671625,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1581816295","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99895334,0.00001683335,0.00014129168,0.000051648665,0.0000012700184,0.000009637226,0.000039856983,0.0000051684165,0.00078091497],"genre_scores_gemma":[0.9997563,0.000007444688,0.0000789841,0.00000946749,0.0000010474286,0.00000462297,0.00003100061,0.0000021395824,0.00010893623],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967079,0.0018740786,0.0002184801,0.00017162836,0.0006764368,0.00035146164],"domain_scores_gemma":[0.97176784,0.016495725,0.004873352,0.0012611032,0.0032778413,0.002324238],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00300382,0.00017512465,0.0003353917,0.0011859428,0.00067224615,0.0025797396,0.00038099563,0.0006563594,0.004253692],"category_scores_gemma":[0.018963357,0.00018293314,0.0006170636,0.0018540218,0.00094380404,0.0009965013,0.0008350239,0.00069684436,0.0004932734],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015910684,0.00031812376,0.99079585,0.000018037535,0.000069001995,0.000037942864,0.0016427013,0.00027429083,0.00031450237,0.0002194967,0.00012024204,0.006030688],"study_design_scores_gemma":[0.0000080416985,0.00022796549,0.9936441,0.0000074447075,0.000031606243,0.000035252488,0.0020347964,0.0034121154,0.00023812444,0.00017347778,0.000176189,0.000010901492],"about_ca_topic_score_codex":0.015614723,"about_ca_topic_score_gemma":0.011216704,"teacher_disagreement_score":0.015614723,"about_ca_system_score_codex":0.0011737859,"about_ca_system_score_gemma":0.0008332037,"threshold_uncertainty_score":0.031047642},"labels":[],"label_agreement":null},{"id":"W1583309065","doi":"10.5539/ijms.v7n3p139","title":"The Effect of Self-Congruency on Customer Behavior and Involvement","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Mediation; Structural equation modeling; Brand loyalty; Personality; Psychology; Loyalty; Marketing; Loyalty business model; Advertising; Business; Social psychology; Mathematics; Sociology; Statistics; Service quality","score_opus":0.030434359024225,"score_gpt":0.3106998876694813,"score_spread":0.28026552864525633,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1583309065","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99800307,0.000042700234,0.0001413267,0.00004860919,0.0000030616336,0.000009001165,0.000014844149,0.000003797908,0.0017335059],"genre_scores_gemma":[0.99963105,0.000022100914,0.00011017584,0.0000112416,0.0000024085093,0.0000054469133,0.000015223003,0.0000013902436,0.00020098688],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982768,0.0009029448,0.000102155835,0.00018711726,0.00035890233,0.00017210585],"domain_scores_gemma":[0.9760448,0.015853288,0.0039591775,0.0009684983,0.00092632795,0.0022479596],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020108407,0.00016406213,0.00020624009,0.00062500616,0.00044609906,0.0012020882,0.0002493792,0.00042410826,0.0049007274],"category_scores_gemma":[0.0106123425,0.00014805543,0.00042895446,0.00046989607,0.00066284934,0.00044838164,0.00081330724,0.0006892692,0.0002696128],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003544392,0.0007649016,0.981913,0.00003648908,0.00009670419,0.00013473416,0.0019279495,0.00023950588,0.0017462563,0.00062828994,0.000095689546,0.012062039],"study_design_scores_gemma":[0.0000067833485,0.00029667513,0.9975278,0.00000940032,0.000032824708,0.000057324174,0.0008423581,0.0004853966,0.0003592711,0.00017683445,0.00019884498,0.000006544457],"about_ca_topic_score_codex":0.0016451582,"about_ca_topic_score_gemma":0.001903561,"teacher_disagreement_score":0.0049007274,"about_ca_system_score_codex":0.0004212937,"about_ca_system_score_gemma":0.0007323275,"threshold_uncertainty_score":0.016394556},"labels":[],"label_agreement":null},{"id":"W1591706532","doi":"10.1108/09564230410532510","title":"Self‐service with a smile?","year":2004,"lang":"en","type":"article","venue":"International Journal of Service Industry Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"McMaster University","funders":"","keywords":"Service recovery; Business; Service (business); Marketing; Customer satisfaction; Key (lock); Process management; Service provider; Service quality; Computer science; Computer security","score_opus":0.022039752106539957,"score_gpt":0.2553593969941976,"score_spread":0.2333196448876576,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1591706532","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.81779593,0.002416918,0.00067731476,0.04785425,0.0013045484,0.00006559515,0.00020959522,0.00013310897,0.12954263],"genre_scores_gemma":[0.96734655,0.0009999058,0.00016423227,0.006162118,0.00015744992,0.000018000534,0.00007323058,0.000022669554,0.025055863],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9993326,0.00013375924,0.000014519879,0.000025753661,0.00014653934,0.0003467797],"domain_scores_gemma":[0.99862564,0.00014611425,0.00023574776,0.00004322368,0.00026562286,0.0006837577],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006710802,0.00016038837,0.00024753925,0.0004063412,0.0026790053,0.0020798133,0.00033635425,0.0013107443,0.022339456],"category_scores_gemma":[0.0036708903,0.00008510537,0.00030627492,0.00038134734,0.0012716183,0.001491984,0.0012449442,0.0013241727,0.0037730362],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039910982,0.0010280875,0.22336696,0.00038459586,0.00006258248,0.0060786274,0.1050419,0.00011376251,0.0023137066,0.015794791,0.21317619,0.43223965],"study_design_scores_gemma":[0.00004183992,0.00045186386,0.20891525,0.0003941426,0.00004271355,0.009102238,0.47476417,0.0006747189,0.000729932,0.0036028,0.30119786,0.00008242507],"about_ca_topic_score_codex":0.019307982,"about_ca_topic_score_gemma":0.0395594,"teacher_disagreement_score":0.022339456,"about_ca_system_score_codex":0.0011369084,"about_ca_system_score_gemma":0.0012712841,"threshold_uncertainty_score":0.07473296},"labels":[],"label_agreement":null},{"id":"W1592068884","doi":"10.2139/ssrn.776669","title":"Revisiting the Value of Repeated Contacts on Survey Response Rates in Management Accounting Research","year":2006,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Accounting; Management accounting; Value (mathematics); Business; Economics; Econometrics; Statistics; Mathematics","score_opus":0.035157666389021555,"score_gpt":0.31600005881721527,"score_spread":0.2808423924281937,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1592068884","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":"methods","domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":"methods","domain_consensus":"methods","prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.79957384,0.009411299,0.09029529,0.035396446,0.0035500638,0.0011569512,0.0035051922,0.0008671724,0.056243762],"genre_scores_gemma":[0.9796846,0.0005659172,0.012216108,0.0030481068,0.0012325923,0.00049212016,0.0006173276,0.0001762193,0.0019670713],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.35379893,0.5512156,0.022889404,0.020694103,0.047543075,0.003858953],"domain_scores_gemma":[0.011041507,0.9478591,0.01422202,0.02029544,0.006152409,0.00042951942],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.46524143,0.0013590726,0.002789198,0.005761568,0.0035588173,0.010235594,0.009575729,0.00879842,0.005340861],"category_scores_gemma":[0.8520118,0.0017983777,0.0042067,0.012349912,0.009394582,0.013086812,0.005370082,0.010650948,0.0016850781],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017911327,0.0005776622,0.79144156,0.0011815131,0.0044399146,0.0007988432,0.012654486,0.005448978,0.0005279694,0.026781123,0.012270495,0.14208621],"study_design_scores_gemma":[0.00043056055,0.0016279084,0.86820096,0.0020354367,0.0040834597,0.0011596453,0.008184787,0.054511853,0.0038522137,0.03765198,0.017788261,0.0004729816],"about_ca_topic_score_codex":0.009904655,"about_ca_topic_score_gemma":0.011101165,"teacher_disagreement_score":0.53475857,"about_ca_system_score_codex":0.0051173624,"about_ca_system_score_gemma":0.004311614,"threshold_uncertainty_score":0.65945256},"labels":[],"label_agreement":null},{"id":"W1594040768","doi":"10.51415/10321/83","title":"Consumer perceptions of charity shops in the Durban area","year":2006,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Perception; Confusion; Advertising; Consumer research; Marketing; Survey research; Geography; Public relations; Political science; Business; Sociology; Psychology; Socioeconomics","score_opus":0.02611244291626591,"score_gpt":0.26748299265372355,"score_spread":0.24137054973745764,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1594040768","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982358,0.000058497346,0.000010672143,0.00011560845,0.0000026613443,0.0000043669343,0.0000057144243,5.808004e-7,0.0015660712],"genre_scores_gemma":[0.9992549,0.00013317559,0.00002820404,0.000028435876,0.0000019229733,0.0000036397155,0.0000062686972,8.2963743e-7,0.0005426606],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9993462,0.00029038684,0.000030146955,0.000041294476,0.00016688003,0.00012512584],"domain_scores_gemma":[0.9982425,0.000605021,0.00048899045,0.00004322861,0.00029587044,0.00032448434],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009293615,0.0001760327,0.00026367613,0.0008629271,0.002743974,0.0025264625,0.00022158449,0.00047328553,0.004992762],"category_scores_gemma":[0.002223538,0.00018768519,0.00014548184,0.0012560519,0.0012891828,0.0008882305,0.0009417932,0.00074677373,0.0002059047],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059628027,0.00074738456,0.40358454,0.00030807455,0.00004772041,0.0035269205,0.5501751,0.00018350378,0.005600982,0.002198362,0.001954095,0.03107712],"study_design_scores_gemma":[0.000010480244,0.00023681569,0.2828532,0.00008964335,0.000011460655,0.0004051163,0.7116726,0.00012408072,0.0002486242,0.00011170583,0.0042148796,0.000021432897],"about_ca_topic_score_codex":0.030183563,"about_ca_topic_score_gemma":0.050086472,"teacher_disagreement_score":0.030183563,"about_ca_system_score_codex":0.0017552368,"about_ca_system_score_gemma":0.00063617603,"threshold_uncertainty_score":0.060015738},"labels":[],"label_agreement":null},{"id":"W1598992778","doi":"10.1002/cjas.1246","title":"The effect of hospitableness and servicescape on guest satisfaction in the hotel industry","year":2013,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":85,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Servicescape; Hospitality; Hospitality industry; Psychology; Hotel management; Structural equation modeling; Multilevel model; Marketing; Business; Business administration; Tourism; Statistics; Mathematics; Political science; Service (business)","score_opus":0.0525379143625229,"score_gpt":0.29413327879475076,"score_spread":0.24159536443222787,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1598992778","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99891996,0.000048812097,0.00006041595,0.00003883324,0.0000030748563,0.0000025245893,0.000028440118,0.0000018250179,0.000896047],"genre_scores_gemma":[0.999795,0.000020235073,0.000025200157,0.0000058364444,0.0000026161383,0.000001080938,0.000022518854,5.1200715e-7,0.00012707833],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992416,0.00031288018,0.00005588956,0.000043200256,0.00018541673,0.00016098273],"domain_scores_gemma":[0.9935262,0.0016908065,0.0019702862,0.00016209441,0.000682886,0.0019676902],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010681994,0.00014715256,0.00022584424,0.0006248156,0.0004013934,0.0012583769,0.00019479754,0.00022324517,0.0044566565],"category_scores_gemma":[0.0038828973,0.000080911836,0.00042523592,0.0006014239,0.0005135767,0.00037225778,0.0009154742,0.0005537363,0.0002761242],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000142238,0.00013939777,0.99184203,0.000035357218,0.00006633185,0.000105722975,0.0006740856,0.00018827326,0.0005559046,0.00017536567,0.00012435525,0.0059509063],"study_design_scores_gemma":[0.0000014098955,0.00010493855,0.9977048,0.000006925238,0.000010392483,0.000038445316,0.0015888404,0.00027874968,0.000093001436,0.000039719795,0.0001284604,0.0000043311497],"about_ca_topic_score_codex":0.004242298,"about_ca_topic_score_gemma":0.005863676,"teacher_disagreement_score":0.0044566565,"about_ca_system_score_codex":0.0005272208,"about_ca_system_score_gemma":0.0005945357,"threshold_uncertainty_score":0.014909029},"labels":[],"label_agreement":null},{"id":"W1599366529","doi":"10.1300/j090v21n01_03","title":"Professional Services Marketing: A House of Quality Approach","year":2000,"lang":"en","type":"article","venue":"Journal of Professional Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"University of Lethbridge","keywords":"Competitor analysis; Business; Marketing; Quality (philosophy); Profitability index; Professional services; Market share; Service quality; Service provider; Service (business); Public relations; Finance","score_opus":0.020232059383016244,"score_gpt":0.2861106071158006,"score_spread":0.26587854773278435,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1599366529","genre_codex":"other","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008681077,0.017752837,0.08120999,0.09619607,0.0020213493,0.0003185369,0.00012200007,0.00030142628,0.7933967],"genre_scores_gemma":[0.69231206,0.023387287,0.03961617,0.019221144,0.004606965,0.00047252516,0.00012439031,0.00038052307,0.21987896],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9940568,0.0033283392,0.00015983707,0.00036340073,0.0014956788,0.00059582625],"domain_scores_gemma":[0.9956145,0.0020973182,0.00034003894,0.00035427514,0.0010224126,0.0005715236],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0053718905,0.0004568911,0.00047412314,0.0056333253,0.005418791,0.014338082,0.001164031,0.0027923323,0.021269036],"category_scores_gemma":[0.00650704,0.00041781057,0.0005207942,0.005307931,0.01760358,0.007543571,0.0033345276,0.0030160863,0.0018245304],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000033298043,0.000025364581,0.00030557194,0.000051645937,0.000003309429,0.000053408883,0.0011355336,0.0002886329,0.000027537379,0.95767415,0.015139185,0.025292272],"study_design_scores_gemma":[0.000011422877,0.000041373503,0.0012703602,0.00042045748,0.000009128251,0.00017830715,0.004933674,0.0017420358,0.0001147514,0.4526395,0.53862673,0.000012320487],"about_ca_topic_score_codex":0.021312341,"about_ca_topic_score_gemma":0.014976369,"teacher_disagreement_score":0.021312341,"about_ca_system_score_codex":0.01721289,"about_ca_system_score_gemma":0.009683143,"threshold_uncertainty_score":0.12488884},"labels":[],"label_agreement":null},{"id":"W1599944525","doi":"10.1108/09604520910955320","title":"Service quality, emotional satisfaction, and behavioural intentions","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":413,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval","funders":"","keywords":"Psychology; Service quality; Loyalty; Conceptual model; Originality; Empirical research; Service (business); Quality (philosophy); Hospitality industry; Hospitality; Variety (cybernetics); Marketing; Services marketing; Word of mouth; Social psychology; Applied psychology; Business; Tourism; Computer science","score_opus":0.06846215412242698,"score_gpt":0.31512355129711805,"score_spread":0.24666139717469107,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1599944525","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9888825,0.0005093362,0.0021438191,0.00048717886,0.00001214412,0.00006105839,0.00011053093,0.000012121937,0.007781445],"genre_scores_gemma":[0.99937004,0.000112102505,0.0002928506,0.000035876343,0.0000032543812,0.000011554301,0.00003271254,7.514107e-7,0.00014097527],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991026,0.0004269385,0.000066536544,0.000058299804,0.00019980608,0.00014573833],"domain_scores_gemma":[0.9934794,0.0029293094,0.0017725695,0.00018208532,0.0011157983,0.0005209163],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016396458,0.00019721342,0.00022946339,0.00081680546,0.000364012,0.0015362961,0.00026509023,0.00036524722,0.0029390012],"category_scores_gemma":[0.007188525,0.00011701124,0.00046683048,0.0009022876,0.00091067323,0.00051320065,0.00055816385,0.0006127864,0.00015968292],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018155707,0.00044095638,0.9624832,0.00032018244,0.00017460225,0.00011618179,0.0019164175,0.0011340405,0.0004032171,0.005122643,0.00034532213,0.027361691],"study_design_scores_gemma":[0.00002049699,0.00036338397,0.98431456,0.0002136964,0.00015376833,0.00010778398,0.00475465,0.005573259,0.00033840665,0.0029664577,0.0011738962,0.00001979563],"about_ca_topic_score_codex":0.018708937,"about_ca_topic_score_gemma":0.013276543,"teacher_disagreement_score":0.018708937,"about_ca_system_score_codex":0.001305015,"about_ca_system_score_gemma":0.0014736939,"threshold_uncertainty_score":0.037200093},"labels":[],"label_agreement":null},{"id":"W161336582","doi":"10.1016/j.jom.2004.09.001","title":"Operations management in not‐for‐profit, public and government services","year":2004,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"University of Warwick; Stockholms Universitet; Universidad del Atlántico; University of Oregon; Emory University; University of St. Thomas; University of Dayton; DePaul University; Karlstads universitet; University of Minnesota; Southern Methodist University; Boston College; Wake Forest University; Northern Illinois University; Brock University; Vanderbilt University; University of Southern California","keywords":"Business; Government (linguistics); Public sector; Not for profit; Profit (economics); Operations management; Marketing; Industrial organization; Economics; Accounting; Microeconomics","score_opus":0.025178439104168303,"score_gpt":0.26161827113861896,"score_spread":0.23643983203445065,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W161336582","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.018638,0.25351077,0.04225256,0.26946962,0.01678528,0.00051139883,0.00040831493,0.0008543084,0.39756975],"genre_scores_gemma":[0.47779065,0.28763232,0.031982876,0.04454989,0.019830162,0.00091217674,0.0012011316,0.0003765014,0.13572426],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9888855,0.003422069,0.0013260623,0.0009083826,0.004274273,0.001183731],"domain_scores_gemma":[0.98396206,0.004592417,0.0033882225,0.0008308749,0.0038759236,0.0033504367],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009546996,0.0007472268,0.00080075476,0.0023201848,0.0041341544,0.018223595,0.0010671482,0.0042545726,0.0129920645],"category_scores_gemma":[0.0117828,0.00043788613,0.0005600925,0.00737661,0.005339408,0.012032674,0.0036994219,0.0051702713,0.0038178528],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008177798,0.0001678638,0.005091593,0.002177877,0.00008902714,0.00060838927,0.0056584543,0.0031645158,0.0012807071,0.33992177,0.29895827,0.34279978],"study_design_scores_gemma":[0.000022925262,0.00016613897,0.010699567,0.002287401,0.000029104132,0.00035761265,0.005731513,0.0022057926,0.00043182357,0.1160459,0.8619441,0.00007817417],"about_ca_topic_score_codex":0.009295154,"about_ca_topic_score_gemma":0.010168833,"teacher_disagreement_score":0.018223595,"about_ca_system_score_codex":0.008356577,"about_ca_system_score_gemma":0.02319558,"threshold_uncertainty_score":0.060631454},"labels":[],"label_agreement":null},{"id":"W1638801788","doi":"10.3968/j.css.1923669720100601.004","title":"Brand Loyalty and Relationship Marketing in Islamic Banking System","year":2010,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Islam; Business; Loyalty business model; Loyalty; Brand loyalty; Relationship marketing; Advertising; Service (business); Marketing management; Service quality; Geography","score_opus":0.015221871749429173,"score_gpt":0.23436115461679355,"score_spread":0.21913928286736437,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1638801788","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9184393,0.001597648,0.00064530905,0.0027040087,0.00004093756,0.00003690107,0.000040377516,0.0000108510785,0.07648456],"genre_scores_gemma":[0.9968863,0.0005082885,0.00013543486,0.00018341417,0.000018944336,0.000006658186,0.000010953492,0.0000015028146,0.0022485077],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9996687,0.00012335044,0.0000126747655,0.000025214571,0.00009848291,0.000071679766],"domain_scores_gemma":[0.99902916,0.00035097537,0.00026933374,0.00002190379,0.00015226836,0.0001762304],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005629913,0.0000984682,0.00011519077,0.00062082364,0.0007004627,0.0018822852,0.00011607375,0.0005107041,0.0057340185],"category_scores_gemma":[0.0015648715,0.000105208026,0.00017185004,0.0005946559,0.0006545322,0.0008231763,0.00046472953,0.0007684723,0.00029482553],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019898254,0.0016198695,0.6481413,0.00038704253,0.00012563095,0.00090230705,0.022710156,0.00116633,0.0031284278,0.07840438,0.005627683,0.23758788],"study_design_scores_gemma":[0.000017103766,0.00028780397,0.95116097,0.00029471447,0.00008398848,0.00076049735,0.014733426,0.004065464,0.00060298835,0.013631099,0.014329525,0.000032323213],"about_ca_topic_score_codex":0.003288322,"about_ca_topic_score_gemma":0.0039937743,"teacher_disagreement_score":0.0057340185,"about_ca_system_score_codex":0.0010747536,"about_ca_system_score_gemma":0.0008080162,"threshold_uncertainty_score":0.019182205},"labels":[],"label_agreement":null},{"id":"W1649628035","doi":"10.1007/978-3-642-03132-8_10","title":"How the Website Usability Elements Impact Performance","year":2009,"lang":"en","type":"book-chapter","venue":"Lecture notes in business information processing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Interactivity; Usability; Attractiveness; Task (project management); Web usability; Computer science; Product (mathematics); Scale (ratio); World Wide Web; Psychology; Advertising; Human–computer interaction; Business; Engineering; Geography; Mathematics","score_opus":0.019974890012165934,"score_gpt":0.24489208428013615,"score_spread":0.22491719426797022,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1649628035","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94510955,0.0006167738,0.0009359653,0.00083110353,0.0000529854,0.000026309694,0.0001628132,0.000067036824,0.05219736],"genre_scores_gemma":[0.99681264,0.00009688564,0.0001711312,0.000053605334,0.000012218087,0.000006895791,0.000053638218,0.000030022531,0.0027628436],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99704903,0.0013273493,0.000089141984,0.00021137821,0.0009640077,0.00035902916],"domain_scores_gemma":[0.97280926,0.020041985,0.0014836673,0.0007605154,0.0031476736,0.0017567929],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021670114,0.00031173008,0.0003041081,0.00096331333,0.0004987013,0.0066826325,0.00041302896,0.0010430237,0.012030633],"category_scores_gemma":[0.026178604,0.00025988423,0.00037975147,0.0012397191,0.00087499444,0.0031289388,0.0009479829,0.001254738,0.0027441748],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0030503415,0.0026485869,0.6966705,0.0005968216,0.0008791374,0.00047364095,0.009637946,0.007710379,0.011213524,0.01698127,0.018697817,0.2314401],"study_design_scores_gemma":[0.000092900584,0.0011471736,0.9606336,0.00018196668,0.000517204,0.000165323,0.007443836,0.00904258,0.004449534,0.009931222,0.0063074636,0.00008722626],"about_ca_topic_score_codex":0.0034174642,"about_ca_topic_score_gemma":0.004339923,"teacher_disagreement_score":0.012030633,"about_ca_system_score_codex":0.0010383109,"about_ca_system_score_gemma":0.00073708495,"threshold_uncertainty_score":0.040246487},"labels":[],"label_agreement":null},{"id":"W1678925141","doi":"10.1002/atr.200","title":"Attribute‐based perceptual mapping using discriminant analysis in a public sector passenger bus transport company: A case study","year":2012,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Linear discriminant analysis; Public transport; Perception; Passenger transport; Computer science; Transport engineering; Perceptual mapping; Operations research; Business; Artificial intelligence; Pattern recognition (psychology); Engineering; Psychology","score_opus":0.08914314469656695,"score_gpt":0.30467861846221145,"score_spread":0.2155354737656445,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1678925141","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987915,0.000012674142,0.000541425,0.00005330678,7.0719955e-7,0.00001506328,0.000010952709,0.0000031869217,0.00057130377],"genre_scores_gemma":[0.9983027,0.00003750134,0.001278997,0.000008400935,0.0000011494107,0.000010274682,0.000015692245,0.0000023390016,0.00034288075],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992526,0.0004394539,0.000026881231,0.000047110498,0.00013850363,0.00009529188],"domain_scores_gemma":[0.9980749,0.0011907197,0.00017567581,0.00012666373,0.00029082064,0.00014123326],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016817693,0.0002986057,0.0002415161,0.00072658726,0.0018530859,0.0011084165,0.0005691091,0.0006796,0.0011902228],"category_scores_gemma":[0.0026529713,0.00018398094,0.00027037604,0.0010593836,0.0008869151,0.0005948472,0.0006413638,0.00074600906,0.00013143073],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015254581,0.006409257,0.58895427,0.00056453847,0.00011406976,0.04374368,0.15391716,0.021830129,0.023724755,0.0058589764,0.0025877126,0.15076996],"study_design_scores_gemma":[0.00016054057,0.0035177842,0.50099564,0.00015687698,0.0001308694,0.013918214,0.32758266,0.11888565,0.02254571,0.0022759119,0.009643643,0.00018645103],"about_ca_topic_score_codex":0.021068813,"about_ca_topic_score_gemma":0.029650686,"teacher_disagreement_score":0.021068813,"about_ca_system_score_codex":0.0017160109,"about_ca_system_score_gemma":0.00071419746,"threshold_uncertainty_score":0.04189235},"labels":[],"label_agreement":null},{"id":"W1702123526","doi":"10.3968/j.css.1923669720120803.3719","title":"Problems and Countermeasures of Tour-Guide Services in Liaoning Province","year":2012,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Tourism; Service (business); Quality (philosophy); Countermeasure; Business; Key (lock); Service quality; Faith; Process (computing); Marketing; Political science; Computer science; Engineering; Computer security; Law","score_opus":0.023273593210479483,"score_gpt":0.2478121012986646,"score_spread":0.22453850808818512,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1702123526","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95850646,0.0021001613,0.00044580657,0.0133518055,0.000078620214,0.00012851588,0.000055520453,0.00004290869,0.025290225],"genre_scores_gemma":[0.9955987,0.0005974241,0.00034660104,0.000546937,0.000011045643,0.000020034026,0.00003136329,0.0000028336788,0.0028449583],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981736,0.0005698763,0.00008689815,0.00008415553,0.00055838155,0.00052711496],"domain_scores_gemma":[0.9969086,0.00042625493,0.0005812628,0.000105958345,0.001099543,0.0008783833],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015612608,0.00021172986,0.00018319025,0.0012422861,0.00351275,0.0020189015,0.0011944285,0.00092678383,0.0035061247],"category_scores_gemma":[0.0043731984,0.00014014443,0.00013063508,0.0015084709,0.0017205743,0.0007969421,0.001290799,0.000899383,0.00017083483],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035160445,0.000726486,0.516581,0.0009120774,0.00009912901,0.0049599526,0.06710769,0.002298792,0.0041886573,0.036862314,0.035333466,0.3305788],"study_design_scores_gemma":[0.00006152722,0.000493261,0.5562935,0.0009609381,0.00006546229,0.0013104562,0.30975175,0.005562878,0.0021838609,0.0039183116,0.11931296,0.00008510943],"about_ca_topic_score_codex":0.21110395,"about_ca_topic_score_gemma":0.1808494,"teacher_disagreement_score":0.21110395,"about_ca_system_score_codex":0.0065593133,"about_ca_system_score_gemma":0.014840053,"threshold_uncertainty_score":0.4197504},"labels":[],"label_agreement":null},{"id":"W1752496275","doi":"10.5539/gjhs.v8n3p65","title":"The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals","year":2015,"lang":"en","type":"article","venue":"Global Journal of Health Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Loyalty business model; Customer relationship management; Customer satisfaction; Business; Stratified sampling; Service (business); Value (mathematics); Marketing; Medicine; Service quality; Computer science","score_opus":0.07158799198185414,"score_gpt":0.3326165496203403,"score_spread":0.2610285576384862,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1752496275","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99283534,0.001171807,0.00034673084,0.0014135707,0.000020564303,0.000020884638,0.000079561905,0.0000038074327,0.0041076946],"genre_scores_gemma":[0.99929273,0.00024639172,0.00014086063,0.00011008646,0.000014267151,0.000008920325,0.000035976278,6.9595e-7,0.00015005679],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99621177,0.0019119519,0.00037872538,0.00016263273,0.0009361527,0.00039879864],"domain_scores_gemma":[0.9800577,0.009089543,0.006677471,0.00023667877,0.0024349145,0.0015037584],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023075598,0.000116178955,0.00023473933,0.0007895165,0.000594148,0.0015054847,0.00027709364,0.00061120605,0.0031255407],"category_scores_gemma":[0.011593034,0.00013028165,0.00028612398,0.00109136,0.00052272336,0.00065457996,0.0007864311,0.0013018679,0.00019700873],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000892204,0.00019722582,0.98156595,0.000096675445,0.000091526286,0.00009643759,0.0008335499,0.00010240423,0.00011652002,0.0004170105,0.00049497944,0.015898569],"study_design_scores_gemma":[0.0000067113247,0.00034676812,0.993779,0.000111018926,0.00006129615,0.0005497636,0.0028586022,0.0005522802,0.00016405954,0.0004105079,0.0011454448,0.000014427956],"about_ca_topic_score_codex":0.0014062291,"about_ca_topic_score_gemma":0.0018387144,"teacher_disagreement_score":0.0031255407,"about_ca_system_score_codex":0.0006862267,"about_ca_system_score_gemma":0.0012707805,"threshold_uncertainty_score":0.012203693},"labels":[],"label_agreement":null},{"id":"W1771702495","doi":"10.5539/ass.v11n21p20","title":"The Impact of Service Quality and Cultural Beliefs on Intention to Use Financial Services: The Moderating Role of Trust","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Moderation; Context (archaeology); Quality (philosophy); Service quality; Business; Marketing; Service (business); Multilevel model; Cultural values; Test (biology); Regression analysis; Developing country; Variables; Psychology; Social psychology; Economics; Economic growth; Sociology; Geography; Social science","score_opus":0.055266745264581425,"score_gpt":0.3301003566068161,"score_spread":0.27483361134223466,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1771702495","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99812037,0.00012667215,0.000108797285,0.00022894026,0.0000065691424,0.0000100575035,0.000028304838,0.0000016078644,0.0013686635],"genre_scores_gemma":[0.9996656,0.000059549577,0.000038743365,0.00002006553,0.0000027325252,0.000004604727,0.000015692027,8.286402e-7,0.00019213052],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982741,0.00081139244,0.0001062267,0.00014601728,0.0002179969,0.0004441597],"domain_scores_gemma":[0.9883654,0.0071236,0.0020358777,0.00036872242,0.00070913666,0.0013972933],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019142969,0.00031521023,0.0003236413,0.00054545724,0.000706714,0.00144915,0.0003337242,0.0006785991,0.0049825558],"category_scores_gemma":[0.0074998224,0.00019965754,0.000667967,0.0005856103,0.000795959,0.0005857646,0.0009895208,0.0011624221,0.00018251881],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024958333,0.00057964015,0.9858161,0.000051161114,0.00021728393,0.00024904695,0.0027389706,0.00017983689,0.00042916965,0.0006491269,0.00014491688,0.008695105],"study_design_scores_gemma":[0.000010172002,0.00025363162,0.9928722,0.00006052923,0.0001368531,0.00006593787,0.00452701,0.0011161095,0.00026691498,0.00026521974,0.00041568276,0.0000098480305],"about_ca_topic_score_codex":0.018744048,"about_ca_topic_score_gemma":0.018261008,"teacher_disagreement_score":0.018744048,"about_ca_system_score_codex":0.00096961844,"about_ca_system_score_gemma":0.0019001005,"threshold_uncertainty_score":0.03726989},"labels":[],"label_agreement":null},{"id":"W1788494182","doi":"10.3968/j.sss.1923018420100102.002","title":"The Importance of Practical Training for Diploma Students: A Study in UiTM Kedah, Malaysia","year":2010,"lang":"en","type":"article","venue":"Studies in sociology of science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Scope (computer science); Training (meteorology); Process (computing); Quality (philosophy); Sample (material); Medical education; Work (physics); Psychology; Population; Mathematics education; Computer science; Engineering; Sociology; Medicine","score_opus":0.13560738233653452,"score_gpt":0.44615125572185427,"score_spread":0.31054387338531975,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1788494182","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989229,0.00013147682,0.000022670636,0.000234402,0.00000946782,0.000015792986,0.000013040832,9.877848e-7,0.00064917107],"genre_scores_gemma":[0.9978527,0.00043230303,0.00008861526,0.00024565213,0.000008851149,0.00002204885,0.000016289805,0.0000019818128,0.0013316561],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991798,0.00019880668,0.000053132768,0.00005508582,0.00016612426,0.00034707505],"domain_scores_gemma":[0.9969664,0.00045185242,0.0005852543,0.00004668224,0.00030207005,0.0016476924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015729662,0.00025441946,0.00033785522,0.00065409194,0.0017105939,0.0017579041,0.00057909515,0.00081944896,0.0031416232],"category_scores_gemma":[0.0025427893,0.0004409027,0.00030302626,0.00050757366,0.0009141933,0.0010336078,0.00094784616,0.0015651919,0.00050996593],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019498602,0.0031158382,0.74096215,0.0008820389,0.000035731962,0.004357879,0.1886263,0.00013003979,0.003456665,0.0008876975,0.0038935926,0.053457122],"study_design_scores_gemma":[0.00001878523,0.001501013,0.638202,0.0003163575,0.000019580233,0.001256965,0.34777203,0.00021623596,0.00053123524,0.00011608723,0.01001141,0.00003835803],"about_ca_topic_score_codex":0.0044754874,"about_ca_topic_score_gemma":0.012018074,"teacher_disagreement_score":0.0044754874,"about_ca_system_score_codex":0.0009923957,"about_ca_system_score_gemma":0.0022836667,"threshold_uncertainty_score":0.010509729},"labels":[],"label_agreement":null},{"id":"W1798589081","doi":"10.1002/atr.179","title":"Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services","year":2011,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":116,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Science Council","keywords":"Service quality; Structural equation modeling; Service (business); Quality (philosophy); Business; Customer satisfaction; Marketing; Empirical research; Empirical evidence; Quality of service; Human factors and ergonomics; Transport engineering; Poison control; Engineering; Computer science; Medicine; Environmental health; Telecommunications","score_opus":0.07791081678750995,"score_gpt":0.2951740166122142,"score_spread":0.21726319982470427,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1798589081","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99967754,0.000023166238,0.000021164653,0.000047719666,9.896158e-7,0.0000024429355,0.000018029861,6.445513e-7,0.0002083576],"genre_scores_gemma":[0.9997886,0.000019057308,0.000025834479,0.000017430708,0.0000014342573,0.0000021619082,0.000036548896,3.3207286e-7,0.000108689965],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99955565,0.00012272039,0.00004868035,0.00003207685,0.00014528711,0.00009552335],"domain_scores_gemma":[0.9957339,0.0012147375,0.0013827065,0.000114118,0.0007289624,0.0008255399],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013302249,0.00014325167,0.00023709211,0.00045239239,0.00042464328,0.00094287156,0.00020135577,0.00042046717,0.002405837],"category_scores_gemma":[0.0040785815,0.000104407794,0.0003892957,0.0005103039,0.00036893415,0.00040146516,0.00043196388,0.0007550361,0.00020429895],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003505774,0.00018521489,0.99702173,0.000008861466,0.000024444436,0.000029465156,0.0005257974,0.00006207887,0.00009935286,0.000055765075,0.00011167006,0.0018404118],"study_design_scores_gemma":[0.0000034271889,0.00012116784,0.9965115,0.0000076595115,0.000018722376,0.000041197574,0.002306021,0.0007065013,0.0000828507,0.000047694728,0.00014917734,0.000004032047],"about_ca_topic_score_codex":0.011056862,"about_ca_topic_score_gemma":0.014025655,"teacher_disagreement_score":0.011056862,"about_ca_system_score_codex":0.00044886593,"about_ca_system_score_gemma":0.00052616955,"threshold_uncertainty_score":0.021984994},"labels":[],"label_agreement":null},{"id":"W1804757709","doi":"","title":"THE IMPACT OF PERCEIVED MARKET ORIENTATION ON SELLER-BUYER RELATIONSHIPS","year":2008,"lang":"en","type":"article","venue":"ASAC","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba; Government of Manitoba","funders":"","keywords":"Construct (python library); Dyad; Relationship marketing; Perspective (graphical); Linkage (software); Perception; Focus (optics); Market orientation; Social psychology; Marketing; Business; Sociology; Psychology; Computer science; Marketing management","score_opus":0.051741530951260356,"score_gpt":0.28100514135040566,"score_spread":0.2292636103991453,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1804757709","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97642446,0.00021000566,0.00057693175,0.00036410984,0.000008479887,0.000022997452,0.000057892834,0.0000070588203,0.022328002],"genre_scores_gemma":[0.9995461,0.000063020736,0.0000883225,0.000022828974,0.000006070869,0.000003751979,0.000018365914,0.0000020557402,0.00024952178],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99857974,0.00073416217,0.00006214304,0.00011352333,0.0003203846,0.00019007918],"domain_scores_gemma":[0.978276,0.013435435,0.0040393774,0.00055880676,0.0010781069,0.002612222],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022279825,0.00022189338,0.00018497936,0.0008587202,0.0005542873,0.003082937,0.00032683345,0.00058481714,0.011996653],"category_scores_gemma":[0.012853814,0.00016489053,0.0002696611,0.00070496334,0.0010024474,0.0013583752,0.001097677,0.000956806,0.000466239],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048123943,0.0016205101,0.9387649,0.00009954747,0.00019783543,0.0005357073,0.0026360054,0.00077642966,0.0020612604,0.012071896,0.00042719374,0.040327527],"study_design_scores_gemma":[0.00003384587,0.00036801363,0.99062866,0.000026256053,0.00006030164,0.00019997051,0.002108088,0.001261046,0.0002827485,0.004097339,0.00091548637,0.000018249792],"about_ca_topic_score_codex":0.0021402347,"about_ca_topic_score_gemma":0.002509393,"teacher_disagreement_score":0.011996653,"about_ca_system_score_codex":0.00095346314,"about_ca_system_score_gemma":0.00056519435,"threshold_uncertainty_score":0.04013282},"labels":[],"label_agreement":null},{"id":"W182726612","doi":"10.1007/978-3-642-16397-5_14","title":"A Typology Framework of Loyalty Reward Programs","year":2010,"lang":"en","type":"book-chapter","venue":"Communications in computer and information science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Typology; Loyalty; Computer science; Loyalty business model; Foundation (evidence); Knowledge management; Field (mathematics); Marketing; Business; Data science; Sociology; Political science","score_opus":0.047044589400748876,"score_gpt":0.29880921105684904,"score_spread":0.25176462165610014,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W182726612","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.028737996,0.002106347,0.22557966,0.011442086,0.00034497317,0.00028723717,0.00040363005,0.00020927681,0.7308888],"genre_scores_gemma":[0.8847681,0.0016654035,0.059973046,0.0012388445,0.00031800277,0.0009218596,0.0003039237,0.000114755014,0.050696],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9981244,0.0010098199,0.000080376885,0.00020259364,0.00031894652,0.0002637757],"domain_scores_gemma":[0.9982408,0.00080939697,0.00016246898,0.00022186404,0.00035375886,0.00021170132],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015622326,0.00043137834,0.00036368473,0.003657411,0.0026714825,0.0060662613,0.0018411209,0.002168348,0.015980441],"category_scores_gemma":[0.0040555685,0.00026985092,0.0005796018,0.0045358837,0.006986439,0.0069378433,0.0016743635,0.0025725584,0.0012375377],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000001675659,0.000005868045,0.000114028786,0.000004775981,9.338996e-7,0.000009921378,0.00016713148,0.00015724165,0.00000971625,0.9966497,0.0007262482,0.0021527556],"study_design_scores_gemma":[0.000009559554,0.0000136395765,0.00044469992,0.00004564555,0.0000040638874,0.000093584575,0.00081941485,0.0030479208,0.000043517342,0.9725515,0.022918588,0.000007904144],"about_ca_topic_score_codex":0.004412264,"about_ca_topic_score_gemma":0.0038885653,"teacher_disagreement_score":0.015980441,"about_ca_system_score_codex":0.004466446,"about_ca_system_score_gemma":0.0022611637,"threshold_uncertainty_score":0.053459942},"labels":[],"label_agreement":null},{"id":"W1831218622","doi":"10.3968/j.css.1923669720120806.3121","title":"Investigating the Relative Importance of Customer Recovery Strategies in the Hospitality Industry","year":2012,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Hospitality; Hospitality industry; Marketing; Service recovery; Ranking (information retrieval); Business; Sample (material); Service (business); Hospitality management studies; Compensation (psychology); Descriptive statistics; Service quality; Tourism; Psychology; Computer science; Statistics","score_opus":0.03769776460921258,"score_gpt":0.27690379259111436,"score_spread":0.23920602798190177,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1831218622","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99846494,0.00007815223,0.00012806072,0.00009929836,0.000001032064,0.00000897243,0.000003207124,0.0000011565869,0.0012150834],"genre_scores_gemma":[0.99978215,0.000039125298,0.000075901145,0.00001044668,9.739534e-7,0.0000021218718,0.0000044291473,4.555374e-7,0.00008442872],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980332,0.0010003024,0.00007861102,0.00006486513,0.00039376083,0.0004291928],"domain_scores_gemma":[0.9855779,0.00879261,0.0024648185,0.00022637556,0.0019053773,0.0010329465],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031047284,0.00017002295,0.00018423198,0.0014650605,0.0006009461,0.0014355895,0.00039103735,0.0004959473,0.001821086],"category_scores_gemma":[0.014545554,0.00009121097,0.00020060554,0.00084590574,0.0007562984,0.0008308459,0.0008702575,0.00063155004,0.00012105713],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041374998,0.000573744,0.8785906,0.0001611555,0.00012762085,0.00027905358,0.010957978,0.000704047,0.0025382447,0.00205982,0.00018716343,0.10340675],"study_design_scores_gemma":[0.000010061898,0.00069011445,0.9550526,0.00005719965,0.000057656245,0.00028997398,0.0401258,0.0015185531,0.0008744972,0.00040051132,0.00090184296,0.000021190572],"about_ca_topic_score_codex":0.005927469,"about_ca_topic_score_gemma":0.010014317,"teacher_disagreement_score":0.005927469,"about_ca_system_score_codex":0.0009485576,"about_ca_system_score_gemma":0.0017289583,"threshold_uncertainty_score":0.01641959},"labels":[],"label_agreement":null},{"id":"W1833801072","doi":"10.1142/s1363919615500322","title":"DETERMINANTS OF THE CUSTOMER'S PERCEPTION OF INNOVATIVENESS: AN INVESTIGATION IN EDUCATIONAL SERVICES","year":2015,"lang":"en","type":"article","venue":"International Journal of Innovation Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Business; Institution; Perception; Service (business); Context (archaeology); Marketing; Core (optical fiber); Service delivery framework; Curriculum; Process (computing); Higher education; Knowledge management; Educational institution; Public relations; Psychology; Pedagogy; Sociology; Computer science; Political science","score_opus":0.04497789410022307,"score_gpt":0.31814391777532947,"score_spread":0.2731660236751064,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1833801072","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996419,0.00001293279,0.00004205782,0.00003937376,7.8752817e-7,0.000003687578,0.000006983873,5.1844506e-7,0.00025165858],"genre_scores_gemma":[0.9998623,0.000014226316,0.000030680003,0.000018231762,0.0000017269346,0.0000032134017,0.000009820152,5.9992897e-7,0.000059282313],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99734455,0.0011538147,0.00015273775,0.00010431625,0.00075031666,0.0004942779],"domain_scores_gemma":[0.9829995,0.010294718,0.002837406,0.00030140797,0.0020257344,0.0015411415],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029593054,0.00015505303,0.00034111599,0.00097216363,0.0009685137,0.001944037,0.00042002753,0.00081949343,0.0029152816],"category_scores_gemma":[0.012219465,0.00018600696,0.00041264918,0.001433905,0.00085628976,0.0010922763,0.00094579515,0.001089305,0.00029457433],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014702669,0.0005838156,0.97340405,0.000040084808,0.000029598656,0.0003633924,0.013763079,0.00009514146,0.0005127796,0.00031632266,0.00011828256,0.010626518],"study_design_scores_gemma":[0.000007280811,0.000525473,0.9502516,0.000023391302,0.000028089644,0.00043033098,0.04693479,0.0008022638,0.0003535673,0.0001696632,0.00045677886,0.000016827824],"about_ca_topic_score_codex":0.0057189665,"about_ca_topic_score_gemma":0.004988308,"teacher_disagreement_score":0.0057189665,"about_ca_system_score_codex":0.00082533737,"about_ca_system_score_gemma":0.0012382652,"threshold_uncertainty_score":0.01565051},"labels":[],"label_agreement":null},{"id":"W1840394620","doi":"10.3968/j.ccc.1923670020100602.010","title":"Service Quality of Malaysian Public Transports: A Case Study in Malaysia","year":2010,"lang":"en","type":"article","venue":"Cross-cultural communication","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; SERVQUAL; Service (business); Cronbach's alpha; Quality (philosophy); Population; Dimension (graph theory); Business; Marketing; Mathematics; Sociology","score_opus":0.06562075044741682,"score_gpt":0.35598840794949826,"score_spread":0.29036765750208143,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1840394620","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9963413,0.00031738417,0.00029625103,0.00038496242,0.000008202696,0.000036412555,0.00007217006,0.000004187314,0.0025391364],"genre_scores_gemma":[0.99682176,0.000728222,0.0003413204,0.00006311776,0.0000061846117,0.000017474928,0.000039841067,0.000003879384,0.0019781976],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990376,0.00037490728,0.00007215092,0.0000818624,0.00017493484,0.00025845505],"domain_scores_gemma":[0.9990571,0.0002536707,0.00023685966,0.000043957894,0.00015554701,0.00025289124],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000826649,0.0002954181,0.00023632658,0.0009876197,0.0023331994,0.0014968634,0.000625597,0.0010202588,0.00291463],"category_scores_gemma":[0.0012467317,0.000260277,0.00039254682,0.001868239,0.0010624597,0.0012469699,0.001266918,0.0008683094,0.0003288817],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046445552,0.0022143307,0.5515255,0.0016915371,0.000118781536,0.10052329,0.22218359,0.0066782734,0.0049433582,0.008790037,0.0081583895,0.09270837],"study_design_scores_gemma":[0.000023046807,0.0010481633,0.30324355,0.00065478066,0.00006202772,0.0202613,0.6367994,0.005547819,0.0027499052,0.0005950681,0.028927969,0.000086930144],"about_ca_topic_score_codex":0.04282752,"about_ca_topic_score_gemma":0.061334718,"teacher_disagreement_score":0.04282752,"about_ca_system_score_codex":0.004599379,"about_ca_system_score_gemma":0.0022942275,"threshold_uncertainty_score":0.08515644},"labels":[],"label_agreement":null},{"id":"W1844364187","doi":"10.19030/iber.v7i3.3236","title":"The Value Of B2B Face-To-Face Sales Interaction In The United States, Canada And Latin America","year":2011,"lang":"en","type":"article","venue":"International Business & Economics Research Journal (IBER)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Loyalty; Face-to-face; Loyalty business model; Customer satisfaction; Relationship marketing; Customer retention; Face (sociological concept); Face-to-face interaction; Advertising; Marketing management; Psychology; Service quality; Sociology","score_opus":0.0811870630389586,"score_gpt":0.3183620448095778,"score_spread":0.2371749817706192,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1844364187","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92233956,0.0026660222,0.00019480022,0.0035840059,0.000038753267,0.000031599975,0.00025351142,0.000026654625,0.07086528],"genre_scores_gemma":[0.9909547,0.0013290327,0.00020361648,0.0004994829,0.0000070140277,0.0000096397725,0.00009852797,0.000013855364,0.006884107],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99931526,0.00015785026,0.000013703816,0.000074868505,0.00014494233,0.00029330832],"domain_scores_gemma":[0.9985531,0.00022505828,0.00008786897,0.000030296294,0.0005709414,0.0005327609],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007993832,0.00014533542,0.00018348412,0.0011245582,0.0063184435,0.0035268657,0.0006564435,0.00047666693,0.0053689945],"category_scores_gemma":[0.0020146882,0.00012494218,0.00013547814,0.0023823257,0.0017678594,0.00093251694,0.0012710498,0.0008184357,0.00025689986],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008155287,0.0005970594,0.51100993,0.0002931958,0.000094151736,0.0032208369,0.06773098,0.00059036573,0.0024787434,0.03292685,0.021896292,0.35834602],"study_design_scores_gemma":[0.000045540884,0.000120313554,0.7531689,0.00032039278,0.00006502598,0.00069537316,0.14273643,0.0010107538,0.00085135543,0.0013978257,0.09951282,0.000075300064],"about_ca_topic_score_codex":0.9835685,"about_ca_topic_score_gemma":0.9916117,"teacher_disagreement_score":0.021224702,"about_ca_system_score_codex":0.021224702,"about_ca_system_score_gemma":0.024879541,"threshold_uncertainty_score":0.1539967},"labels":[],"label_agreement":null},{"id":"W1845621131","doi":"10.5539/mas.v9n11p247","title":"The Relationship of Service Quality on Consumer Satisfaction in Shipyard Industry","year":2015,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Shipyard; Service quality; Customer satisfaction; Empathy; Business; Marketing; Quality (philosophy); Service (business); Consumer satisfaction; Test (biology); General partnership; Psychology; Social psychology; Shipbuilding","score_opus":0.13540147267570676,"score_gpt":0.3255786865386599,"score_spread":0.19017721386295314,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1845621131","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997778,0.00010978027,0.0001149167,0.00019784924,0.000003792962,0.0000045079496,0.000033292185,0.0000037138643,0.0017541348],"genre_scores_gemma":[0.99955994,0.00005850828,0.000049048755,0.00002086742,0.0000040319346,0.0000021600788,0.0000414239,0.0000011268647,0.00026282476],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999338,0.00025890363,0.000040168805,0.000040884494,0.00019079653,0.0001312305],"domain_scores_gemma":[0.99360317,0.0031378884,0.0012592493,0.00013288575,0.0012391672,0.0006276842],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00092085917,0.00011129996,0.00016405602,0.0007849516,0.00033255384,0.0007205163,0.00014417763,0.0003363111,0.0041811597],"category_scores_gemma":[0.0041495725,0.0000887181,0.00041891067,0.0012221663,0.00043483503,0.000278547,0.00043204727,0.00066842546,0.00023184353],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018956304,0.00016227737,0.9871501,0.00003154618,0.00006657647,0.00009799462,0.0007072286,0.00025313196,0.0003789325,0.00038042758,0.0003838103,0.010198316],"study_design_scores_gemma":[0.000002973691,0.00008184852,0.99782556,0.0000064184387,0.000018588138,0.000041019543,0.0009103109,0.0007054673,0.00008238236,0.000091890666,0.00023034237,0.0000032121418],"about_ca_topic_score_codex":0.010969139,"about_ca_topic_score_gemma":0.008222598,"teacher_disagreement_score":0.010969139,"about_ca_system_score_codex":0.0007348229,"about_ca_system_score_gemma":0.00057365245,"threshold_uncertainty_score":0.021810591},"labels":[],"label_agreement":null},{"id":"W1852026948","doi":"10.5539/ijms.v7n5p41","title":"Marketing Challenges of Satisfying Consumers Changing Expectations and Preferences in a Competitive Market","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer satisfaction; Quality (philosophy); Customer retention; Customer profitability; Profitability index; Product (mathematics); Competition (biology); Customer to customer; Voice of the customer; Service quality; Service (business)","score_opus":0.07381185208924111,"score_gpt":0.32062447281731715,"score_spread":0.24681262072807603,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1852026948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98312056,0.0003077226,0.0013340244,0.0056552016,0.000025220701,0.000032355776,0.00003299315,0.000011713045,0.009480331],"genre_scores_gemma":[0.9980698,0.0002101006,0.00048274957,0.0006118563,0.000029907385,0.000015076877,0.000012364512,0.0000027348424,0.0005655115],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99861157,0.0006450468,0.00005205331,0.00006094849,0.0004557762,0.00017451422],"domain_scores_gemma":[0.99691296,0.0014905973,0.0008039053,0.000088782675,0.00041025606,0.00029343512],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002124016,0.00010637367,0.00023663414,0.000258893,0.0008601541,0.0023381372,0.00023303005,0.0006911485,0.0018671927],"category_scores_gemma":[0.0043323366,0.00008992759,0.0001653058,0.00048315938,0.0010143728,0.0014864029,0.0006157981,0.00094225415,0.00020185036],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005087755,0.0011041806,0.6805246,0.00046018296,0.000107068874,0.0028927475,0.05282187,0.0029650307,0.010400884,0.0354649,0.010231433,0.20251831],"study_design_scores_gemma":[0.00003284909,0.0013120095,0.74163383,0.00016585125,0.00005683375,0.0024428803,0.19598621,0.007105219,0.0017224321,0.01931932,0.030112782,0.000109762004],"about_ca_topic_score_codex":0.0011845253,"about_ca_topic_score_gemma":0.001974307,"teacher_disagreement_score":0.0023381372,"about_ca_system_score_codex":0.00069375546,"about_ca_system_score_gemma":0.0011014689,"threshold_uncertainty_score":0.011232972},"labels":[],"label_agreement":null},{"id":"W1856992845","doi":"10.1300/j366v04n03_03","title":"Trust, Satisfaction and Loyalty in Customer Relationship Management","year":2006,"lang":"en","type":"article","venue":"Journal of Relationship Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Business; Loyalty business model; Implementation; Loyalty; Marketing; Customer relationship management; Customer retention; Customer satisfaction; Customer advocacy; Competitive advantage; Knowledge management; Computer science; Service quality; Service (business)","score_opus":0.019441213842567872,"score_gpt":0.2455786398666819,"score_spread":0.22613742602411405,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1856992845","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9788765,0.001401834,0.00070459605,0.0025488022,0.00003715211,0.000012895297,0.00008471128,0.0000073704537,0.016326241],"genre_scores_gemma":[0.99931264,0.00014076498,0.00006394447,0.000058128837,0.000012432748,0.0000035967166,0.000019851488,9.5224823e-7,0.00038780435],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99852765,0.000803165,0.00008008731,0.000060400056,0.00033338796,0.00019527558],"domain_scores_gemma":[0.9846332,0.008606533,0.0030069433,0.00029364333,0.0017638201,0.0016958206],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019194477,0.00012291732,0.00026815615,0.0007665141,0.0006304531,0.0022591904,0.00024788265,0.000572081,0.0047408124],"category_scores_gemma":[0.008415301,0.00010382956,0.0002897998,0.0008324272,0.0010139312,0.0011729571,0.0007927109,0.0013011935,0.00029437194],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006581342,0.0011316257,0.87357,0.00024698055,0.0003750946,0.0003315169,0.0039887778,0.0021475866,0.00045427974,0.025871422,0.004987746,0.086236775],"study_design_scores_gemma":[0.000044035878,0.00077580055,0.941092,0.0002337886,0.00024493967,0.00053668325,0.0088758245,0.012520858,0.00042179204,0.0290833,0.006113179,0.00005779383],"about_ca_topic_score_codex":0.0029903243,"about_ca_topic_score_gemma":0.0026810903,"teacher_disagreement_score":0.0047408124,"about_ca_system_score_codex":0.001027402,"about_ca_system_score_gemma":0.00069897505,"threshold_uncertainty_score":0.015859544},"labels":[],"label_agreement":null},{"id":"W1858907520","doi":"10.7202/028310ar","title":"The Status and Job Satisfaction of Computer Operators","year":2005,"lang":"en","type":"article","venue":"Relations industrielles","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Job satisfaction; Exploratory research; Psychology; Differential (mechanical device); Occupational prestige; Social psychology; Differential effects; Computer science; Socioeconomic status; Engineering; Medicine; Sociology; Demography; Social science","score_opus":0.02178421802123631,"score_gpt":0.24089158168898483,"score_spread":0.21910736366774852,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1858907520","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99919754,0.000015164076,0.000022273429,0.000041906627,0.0000016432209,0.0000013189278,0.000019756475,8.837425e-7,0.0006994063],"genre_scores_gemma":[0.99963033,0.000011919244,0.000015694528,0.000012656306,0.0000030329802,0.0000011002403,0.000029772133,9.377205e-7,0.00029458088],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99948066,0.00017155848,0.00003511382,0.00003301165,0.00014544588,0.00013410645],"domain_scores_gemma":[0.9955995,0.0009956881,0.0015587314,0.00010745077,0.0005882249,0.0011504485],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00071729283,0.00011691042,0.00012323535,0.00066204346,0.00059848535,0.0010678676,0.00011721762,0.00033871617,0.003713004],"category_scores_gemma":[0.0051940866,0.00010317273,0.0001332481,0.00041590194,0.00047821502,0.00038080805,0.0004657433,0.0003925728,0.0004533765],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002136745,0.00018248805,0.9879556,0.000013284323,0.000016446495,0.00017750138,0.004205557,0.00013369368,0.0012305129,0.00017248909,0.00023004279,0.005468823],"study_design_scores_gemma":[0.000006150656,0.00023985733,0.9943552,0.000005049274,0.0000057313086,0.00010866643,0.004384751,0.00025306141,0.0001304022,0.000074280746,0.000428054,0.000008844882],"about_ca_topic_score_codex":0.0046484973,"about_ca_topic_score_gemma":0.005559552,"teacher_disagreement_score":0.0046484973,"about_ca_system_score_codex":0.00027361678,"about_ca_system_score_gemma":0.0003034666,"threshold_uncertainty_score":0.01242125},"labels":[],"label_agreement":null},{"id":"W1865013989","doi":"10.1111/j.1745-493x.2010.03215.x","title":"MANAGING BUYER-SUPPLIER RELATIONSHIPS: EMPIRICAL PATTERNS OF STRATEGY FORMULATION IN INDUSTRIAL PURCHASING","year":2011,"lang":"en","type":"article","venue":"Journal of Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":73,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Purchasing; Portfolio; Business; Sample (material); Empirical research; Marketing; Industrial organization; Statistics","score_opus":0.12545434199172384,"score_gpt":0.2901867666797794,"score_spread":0.16473242468805555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1865013989","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99258983,0.00015333248,0.0030461035,0.0001076848,0.0000014281121,0.000021631316,0.000018277902,0.000011337366,0.004050314],"genre_scores_gemma":[0.99874264,0.000054830056,0.0009445804,0.00001576782,0.0000014156651,0.0000074021427,0.000029409408,0.0000030104409,0.00020093448],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983834,0.00087274873,0.00010306413,0.00015961057,0.00034547964,0.00013567512],"domain_scores_gemma":[0.9859244,0.008999379,0.0028826327,0.00093534566,0.00081980217,0.00043831914],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025916733,0.00015078897,0.00022530933,0.0010264805,0.0005314603,0.0018667352,0.000562411,0.00059085374,0.002737192],"category_scores_gemma":[0.021917004,0.00024632819,0.00017873477,0.0020129327,0.00095623964,0.0021135118,0.0011260766,0.0006034036,0.0003324917],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011302303,0.00026172845,0.89640814,0.000109885514,0.000086736545,0.00030826518,0.016495274,0.002176794,0.0017379269,0.006378029,0.0002931882,0.075630985],"study_design_scores_gemma":[0.000021247679,0.00029912882,0.94281936,0.000059414277,0.000029851368,0.0006838676,0.028133547,0.012923252,0.0009625472,0.01164931,0.002385857,0.00003262649],"about_ca_topic_score_codex":0.00119686,"about_ca_topic_score_gemma":0.0018574346,"teacher_disagreement_score":0.002737192,"about_ca_system_score_codex":0.0005849423,"about_ca_system_score_gemma":0.0005740919,"threshold_uncertainty_score":0.013706207},"labels":[],"label_agreement":null},{"id":"W1871034048","doi":"10.1017/mor.2015.13","title":"<i>Guanxi</i> Practice and Quality: A Comparative Analysis of Chinese Managers’ Business-to-Business and Business-to-Government Ties","year":2015,"lang":"en","type":"article","venue":"Management and Organization Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Guanxi; Business; China; Government (linguistics); Quality (philosophy); Obligation; Variety (cybernetics); Marketing; Public relations; Political science","score_opus":0.04064068012767397,"score_gpt":0.30272178206532313,"score_spread":0.26208110193764916,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1871034048","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992637,0.000085903004,0.000031534542,0.00006154799,0.0000011366566,0.0000038632447,0.0000054347956,5.3376755e-7,0.0005463257],"genre_scores_gemma":[0.99980706,0.000050664556,0.000023325472,0.000008864299,9.946209e-7,0.0000030437984,0.0000064607407,2.7498675e-7,0.000099388424],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99889684,0.00042441548,0.0001039469,0.00009361642,0.0002602848,0.00022085197],"domain_scores_gemma":[0.99683964,0.0009354046,0.0011180859,0.00016442128,0.00037875705,0.000563657],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024960462,0.00008885542,0.00019045817,0.00161467,0.0015289992,0.0012546459,0.00027518987,0.00021319772,0.001090727],"category_scores_gemma":[0.0040348573,0.00010017341,0.00011424063,0.0028709741,0.0012378702,0.00089434424,0.00124845,0.000218333,0.00004964612],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000051200666,0.000044387125,0.8102828,0.00012973681,0.00003007582,0.00032387007,0.15728465,0.00009000372,0.000912309,0.0016607523,0.00030492226,0.02888525],"study_design_scores_gemma":[0.0000026242787,0.000045175588,0.9272596,0.000033932833,0.000011206317,0.000044501936,0.07079123,0.0001575944,0.000096498006,0.00009669571,0.0014547668,0.0000061099868],"about_ca_topic_score_codex":0.040433273,"about_ca_topic_score_gemma":0.07057475,"teacher_disagreement_score":0.040433273,"about_ca_system_score_codex":0.002478209,"about_ca_system_score_gemma":0.003299161,"threshold_uncertainty_score":0.08039588},"labels":[],"label_agreement":null},{"id":"W1884545443","doi":"10.1002/cjas.1254","title":"The relational benefits of personalized communications in an online environment","year":2013,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Relevance (law); Loyalty; Word of mouth; Psychology; Loyalty business model; Marketing; Business; Advertising; Knowledge management; Social psychology; Computer science; Political science; Service (business)","score_opus":0.19719835716045558,"score_gpt":0.3241227707608647,"score_spread":0.12692441360040913,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1884545443","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9814882,0.00017864401,0.001233291,0.00044674572,0.000015030263,0.000015937056,0.0000205903,0.00003405711,0.016567575],"genre_scores_gemma":[0.9988626,0.00007000696,0.00047148063,0.00004992562,0.000021604881,0.000004907307,0.00000910644,0.0000049515156,0.0005054748],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99832743,0.001003598,0.000054647193,0.000118083306,0.00034206684,0.00015427222],"domain_scores_gemma":[0.98749894,0.007905567,0.002189436,0.0010518213,0.0004845865,0.00086973805],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014139297,0.00019574915,0.000166873,0.00044751415,0.00070013874,0.0025576502,0.0002833877,0.0006592325,0.0074434564],"category_scores_gemma":[0.011021136,0.00017553757,0.00016891187,0.00051455846,0.0006126851,0.001866672,0.0014236904,0.0006261503,0.00041411078],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0027662676,0.0079934755,0.32532665,0.00096864835,0.00038061378,0.0024666751,0.044678807,0.0052578356,0.05269366,0.042453844,0.0037114383,0.51130205],"study_design_scores_gemma":[0.00027246136,0.0043593273,0.8988749,0.00021929221,0.00069077854,0.0021163966,0.028527273,0.008686614,0.010007671,0.02413479,0.02199068,0.00011976763],"about_ca_topic_score_codex":0.00046143803,"about_ca_topic_score_gemma":0.0006393492,"teacher_disagreement_score":0.0074434564,"about_ca_system_score_codex":0.00032091967,"about_ca_system_score_gemma":0.00030026174,"threshold_uncertainty_score":0.024900854},"labels":[],"label_agreement":null},{"id":"W1890865971","doi":"10.1525/cmr.2012.54.2.58","title":"B2B Brand Architecture","year":2012,"lang":"en","type":"article","venue":"California Management Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Honeywell (Canada)","funders":"","keywords":"Business; Architecture; Sample (material); Marketing; Function (biology); Brand management; Product (mathematics); Process (computing); Key (lock); Principal (computer security); Computer science; Industrial organization; Mathematics; Computer security","score_opus":0.02393443835650768,"score_gpt":0.25691512055372534,"score_spread":0.23298068219721765,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1890865971","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.059000984,0.0153995035,0.09270395,0.0077508995,0.0003832572,0.0003151764,0.00019033281,0.0004057619,0.82385015],"genre_scores_gemma":[0.8205845,0.018660946,0.07349195,0.0031589677,0.00020417107,0.00030799993,0.0005886043,0.00024027792,0.08276259],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9972257,0.0007203212,0.00015140987,0.00028042472,0.0014148401,0.00020719823],"domain_scores_gemma":[0.9975555,0.00052653067,0.00037751606,0.00030945038,0.0010387303,0.00019218445],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028271219,0.00028356444,0.00024276,0.0030730898,0.0025155926,0.004822171,0.0007661512,0.0013710931,0.0067272224],"category_scores_gemma":[0.004281283,0.0003068387,0.00039539687,0.0029680098,0.0023932594,0.004152904,0.0015663226,0.0012152403,0.0019763967],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015265103,0.000027512506,0.0034828174,0.0003561964,0.00002284317,0.00013407253,0.0013498471,0.0013731737,0.0010152662,0.80642205,0.013261819,0.17253909],"study_design_scores_gemma":[0.000015822801,0.000067181165,0.01026781,0.0004236534,0.00004008909,0.0011184744,0.0019221561,0.0024748088,0.00129457,0.20756483,0.7747654,0.00004512589],"about_ca_topic_score_codex":0.005351567,"about_ca_topic_score_gemma":0.0072189886,"teacher_disagreement_score":0.0067272224,"about_ca_system_score_codex":0.0037632394,"about_ca_system_score_gemma":0.0037379498,"threshold_uncertainty_score":0.027304351},"labels":[],"label_agreement":null},{"id":"W1895860300","doi":"","title":"Understanding Future Behaviors of Customer Satisfaction in a Theme Restaurant Servicescape","year":2010,"lang":"en","type":"article","venue":"관광레저연구","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Servicescape; Theme (computing); Marketing; Customer satisfaction; Advertising; Business; Quality (philosophy); Psychology; Computer science","score_opus":0.04580002612805422,"score_gpt":0.2625667131068982,"score_spread":0.216766686978844,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1895860300","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983682,0.000036364145,0.00018144019,0.000085996355,0.0000011048976,0.000006020412,0.00003231843,0.0000018331651,0.0012868282],"genre_scores_gemma":[0.9996141,0.000036308935,0.000084544314,0.000013519688,8.5285444e-7,0.0000031505567,0.000043470696,5.584048e-7,0.00020355341],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997004,0.000101434176,0.000013043604,0.000030352376,0.000067786066,0.00008699896],"domain_scores_gemma":[0.9982815,0.000552517,0.00047290054,0.000047986116,0.0003935047,0.00025162695],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007269495,0.00017110577,0.0001762413,0.0005992948,0.0006003209,0.0016368873,0.00030962506,0.0003801789,0.002195229],"category_scores_gemma":[0.0024580844,0.0001777365,0.00029815795,0.0007173523,0.0005811124,0.00092002115,0.0005483415,0.0006039295,0.00014431325],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000053803047,0.00019122886,0.98183906,0.00001585401,0.00002587715,0.00010059242,0.008508322,0.00023427347,0.00046073587,0.0006516698,0.00015909802,0.007759551],"study_design_scores_gemma":[0.0000025947165,0.000116111216,0.97530353,0.000017977183,0.000020476484,0.000054688015,0.021814542,0.001795414,0.00015137462,0.00022381492,0.00048957317,0.000009978366],"about_ca_topic_score_codex":0.15043968,"about_ca_topic_score_gemma":0.1720796,"teacher_disagreement_score":0.15043968,"about_ca_system_score_codex":0.0013223385,"about_ca_system_score_gemma":0.001478404,"threshold_uncertainty_score":0.29912806},"labels":[],"label_agreement":null},{"id":"W1907643042","doi":"10.3968/j.css.1923669720120801.1500","title":"Empirical Research and Model Building about Customer Satisfaction Index on Postgraduate Education Service Quality","year":2012,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Service quality; Customer satisfaction; Service (business); Index (typography); Measure (data warehouse); Quality (philosophy); Point (geometry); Empirical research; Higher education; Sociology; Computer science; Humanities; Psychology; Marketing; Mathematics; Business; Statistics; Political science; Philosophy; Data mining; Epistemology; World Wide Web","score_opus":0.1400422979341206,"score_gpt":0.41652407784258366,"score_spread":0.27648177990846307,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1907643042","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.768008,0.0013166674,0.20761344,0.0028579794,0.000086639135,0.0002552206,0.0012867496,0.00029083327,0.018284576],"genre_scores_gemma":[0.9862895,0.00055162964,0.0108780265,0.000064729764,0.00002847443,0.00014173987,0.000655814,0.000020079115,0.0013699398],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980136,0.00089371845,0.0001149707,0.00032228036,0.0004764894,0.00017895861],"domain_scores_gemma":[0.9923821,0.005175984,0.00072011695,0.00038261808,0.0011717,0.0001675345],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030826707,0.000632242,0.0004699937,0.0016794925,0.00040716014,0.0014740545,0.0011156762,0.00083920284,0.0054056463],"category_scores_gemma":[0.011152445,0.00036575037,0.0013389323,0.0030775343,0.0007295134,0.0027103182,0.0008041583,0.001317988,0.0005183309],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001947003,0.000856549,0.5299413,0.0007847152,0.0006015679,0.0002096703,0.0036658787,0.13943897,0.0017800155,0.12618172,0.0059375684,0.19040728],"study_design_scores_gemma":[0.000047537444,0.00035170568,0.22713675,0.0002559525,0.0003216439,0.00019672838,0.0017249966,0.7287231,0.0014411601,0.033707533,0.006001113,0.0000917585],"about_ca_topic_score_codex":0.017468598,"about_ca_topic_score_gemma":0.010463895,"teacher_disagreement_score":0.017468598,"about_ca_system_score_codex":0.0023335414,"about_ca_system_score_gemma":0.0018605262,"threshold_uncertainty_score":0.034733832},"labels":[],"label_agreement":null},{"id":"W1908868358","doi":"10.7202/1029284ar","title":"La relation entre l’intensité perçue d’utilisation de la messagerie électronique et la qualité de la relation hiérarchique","year":2015,"lang":"fr","type":"article","venue":"Relations industrielles","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Philosophy","score_opus":0.029415614106186233,"score_gpt":0.29180123381550155,"score_spread":0.2623856197093153,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1908868358","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.945258,0.00065903814,0.018434096,0.00085620413,0.00003887478,0.0002152346,0.0005282257,0.000099547055,0.033910893],"genre_scores_gemma":[0.9902355,0.0003507443,0.0050109397,0.00005388886,0.0000123057025,0.00013963478,0.00014929139,0.000021769516,0.0040259883],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970886,0.0013209509,0.0001956174,0.00041706744,0.0007812076,0.00019663601],"domain_scores_gemma":[0.9643926,0.024861278,0.004405485,0.0017081228,0.0039959424,0.00063657796],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0050755297,0.0004523801,0.0003531624,0.0018263401,0.00077916787,0.0032481581,0.00064192404,0.00072908215,0.009750974],"category_scores_gemma":[0.02046739,0.00044554807,0.00045588115,0.0020251377,0.0016686425,0.0023365316,0.0013138683,0.0008899604,0.00076425995],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059834734,0.0004578728,0.6596995,0.001976138,0.0005719495,0.00033667506,0.11856146,0.0024173309,0.0140201235,0.027029006,0.0020622686,0.17226946],"study_design_scores_gemma":[0.000027943031,0.00038067196,0.93600804,0.00026709202,0.00016554476,0.00016416534,0.03639018,0.0026216852,0.0029809326,0.007889129,0.013008748,0.00009571735],"about_ca_topic_score_codex":0.0071884193,"about_ca_topic_score_gemma":0.009227519,"teacher_disagreement_score":0.009750974,"about_ca_system_score_codex":0.0019455946,"about_ca_system_score_gemma":0.0014421345,"threshold_uncertainty_score":0.03262019},"labels":[],"label_agreement":null},{"id":"W1917278484","doi":"10.1016/j.reimke.2015.03.001","title":"Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services","year":2015,"lang":"en","type":"article","venue":"Revista Española de Investigación de Marketing ESIC","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Business; Customer satisfaction; Order (exchange); Context (archaeology); Attractiveness; Service (business); Loyalty business model; Mobile service; Marketing; Business administration; Computer science; Service quality; Geography; Psychology","score_opus":0.024868453845426366,"score_gpt":0.24392516117772045,"score_spread":0.2190567073322941,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1917278484","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984609,0.000051233583,0.00016196928,0.00009855388,0.000002452972,0.000006659728,0.0000318183,0.0000020398707,0.001184255],"genre_scores_gemma":[0.9996685,0.000024360772,0.000045033106,0.000016591986,0.0000030775773,0.000002964406,0.00003362543,0.0000012392273,0.00020455931],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99897635,0.000329327,0.000053640808,0.00009805403,0.0002397928,0.00030285516],"domain_scores_gemma":[0.9944852,0.0029431283,0.0011919938,0.00016327098,0.0005369617,0.000679484],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013131371,0.0002080842,0.00029230828,0.0009975862,0.00046822094,0.0025858828,0.00035840846,0.0007837304,0.0049579805],"category_scores_gemma":[0.005052919,0.00016248817,0.00069099443,0.0013259794,0.0006466601,0.0013194764,0.0008700664,0.000817213,0.00041881643],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020543393,0.0003475727,0.9805582,0.00002573093,0.00006379213,0.00015999087,0.0021555906,0.0005047725,0.0003090043,0.0016652509,0.00022180656,0.013782776],"study_design_scores_gemma":[0.00000733799,0.00016172949,0.985924,0.0000162064,0.000034691657,0.00011193405,0.009024221,0.0034963405,0.00008601078,0.00050546735,0.0006193981,0.000012731253],"about_ca_topic_score_codex":0.008974552,"about_ca_topic_score_gemma":0.005913729,"teacher_disagreement_score":0.008974552,"about_ca_system_score_codex":0.0006926968,"about_ca_system_score_gemma":0.00061548036,"threshold_uncertainty_score":0.017844617},"labels":[],"label_agreement":null},{"id":"W1921088438","doi":"10.3968/j.css.1923669720110704.380","title":"The Effect of Demographic Characteristics on Antecedents and Consequences of Customer Satisfaction in Banking Industry","year":2011,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Marketing; Business; Loyalty business model; Population; Loyalty; Variance (accounting); Business administration; Psychology; Sociology; Demography; Service quality","score_opus":0.02302709715828315,"score_gpt":0.25157390949903113,"score_spread":0.22854681234074797,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1921088438","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989649,0.00013640043,0.000055758625,0.00011577699,0.000006905423,0.000008601087,0.000055883247,0.0000017329786,0.0006541853],"genre_scores_gemma":[0.99958056,0.000101562364,0.000040296592,0.000024149253,0.000008586606,0.000006036956,0.00007211623,9.5192786e-7,0.00016574882],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987386,0.0004888184,0.00011000129,0.00009666783,0.00033488194,0.00023106336],"domain_scores_gemma":[0.9918542,0.0032916027,0.0020804512,0.00027695045,0.0008917769,0.0016050998],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012987204,0.00018474335,0.00025025356,0.0006973472,0.00051879155,0.0007333779,0.00018731653,0.0004571978,0.0041835867],"category_scores_gemma":[0.0065589435,0.00017079688,0.0005800253,0.0006810851,0.0003789172,0.00037871226,0.0004751271,0.00079831027,0.0003854028],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000683947,0.00010508335,0.9964306,0.000008700586,0.00002501398,0.00006447466,0.00017680865,0.000046901572,0.00008921694,0.000024720037,0.00008026604,0.002879987],"study_design_scores_gemma":[0.0000012698008,0.00008842045,0.99922514,0.000005309235,0.000008318314,0.000057042707,0.00037185525,0.00011381358,0.000025051717,0.00002085323,0.00008074233,0.0000020833284],"about_ca_topic_score_codex":0.003233737,"about_ca_topic_score_gemma":0.0049212077,"teacher_disagreement_score":0.0041835867,"about_ca_system_score_codex":0.00032085483,"about_ca_system_score_gemma":0.0006689988,"threshold_uncertainty_score":0.013995528},"labels":[],"label_agreement":null},{"id":"W1923106138","doi":"","title":"La estrategia CRM, una visión 360º del cliente","year":2005,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Business; Computer science","score_opus":0.20674542785641922,"score_gpt":0.5198566529611812,"score_spread":0.31311122510476197,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1923106138","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.017473191,0.031552687,0.14907554,0.21080564,0.004320884,0.00028200622,0.0004930557,0.004116883,0.58188015],"genre_scores_gemma":[0.35972813,0.077208996,0.23658095,0.05480613,0.0081780795,0.0010966521,0.0015454333,0.0015663451,0.2592893],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9931912,0.0025698522,0.00027622152,0.00063883944,0.0027888766,0.0005350564],"domain_scores_gemma":[0.99632025,0.0010429298,0.00029838437,0.00051900034,0.0014337469,0.0003856784],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0084057255,0.0010130593,0.0006006317,0.0022694513,0.0022266156,0.019800665,0.0022028123,0.005205388,0.004972186],"category_scores_gemma":[0.004816927,0.0005622282,0.00046630544,0.0027683948,0.0053093964,0.013710863,0.004835785,0.009168405,0.0041444935],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007544174,0.00022252703,0.0009908893,0.0008668278,0.000020683558,0.00036176067,0.0028411339,0.00076632225,0.002897547,0.6462088,0.08782281,0.25692528],"study_design_scores_gemma":[0.000037137892,0.000077087396,0.0009044995,0.00082153967,0.00001604117,0.0009682393,0.002595743,0.0022364426,0.0018606847,0.087181106,0.9032454,0.000056209283],"about_ca_topic_score_codex":0.0057599517,"about_ca_topic_score_gemma":0.0033007762,"teacher_disagreement_score":0.019800665,"about_ca_system_score_codex":0.005258078,"about_ca_system_score_gemma":0.009008561,"threshold_uncertainty_score":0.044454277},"labels":[],"label_agreement":null},{"id":"W1928667903","doi":"10.54055/ejtr.v3i2.54","title":"Development of a Scale to Measure Memorable Tourism Experiences","year":2010,"lang":"en","type":"article","venue":"European Journal of Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":191,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Tourism; Measure (data warehouse); Scale (ratio); Regional science; Psychology; Econometrics; Geography; Computer science; Economics; Cartography; Data mining","score_opus":0.0860960157382083,"score_gpt":0.3254805250679401,"score_spread":0.23938450932973182,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1928667903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88056785,0.00076171977,0.06008919,0.0018215639,0.00047892646,0.00927682,0.003402839,0.00038477647,0.04321644],"genre_scores_gemma":[0.73273057,0.0011663389,0.24650615,0.0004892672,0.00012344765,0.010168823,0.0032010928,0.000053800224,0.0055604856],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.997426,0.0008357694,0.0004210094,0.00012778823,0.001057451,0.00013205745],"domain_scores_gemma":[0.98965377,0.004309846,0.0017617893,0.0005021209,0.0031316204,0.00064082874],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0047278465,0.0003700762,0.00041651455,0.0021715034,0.0005191131,0.0013184381,0.0009599755,0.0006485426,0.0048980694],"category_scores_gemma":[0.01904065,0.00029542766,0.0007786497,0.0011850168,0.00044216495,0.0018128444,0.001359496,0.0011340977,0.00093739235],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047647758,0.0018568959,0.37772545,0.0018311129,0.00029111162,0.00039873127,0.0151446415,0.0028400864,0.008108515,0.011004338,0.018689971,0.5616327],"study_design_scores_gemma":[0.00030710842,0.0030682127,0.8336642,0.0020486824,0.00027590696,0.0009860473,0.030871775,0.015223109,0.0068388684,0.010939465,0.09547237,0.00030440002],"about_ca_topic_score_codex":0.00072338764,"about_ca_topic_score_gemma":0.0018739259,"teacher_disagreement_score":0.0048980694,"about_ca_system_score_codex":0.00075656327,"about_ca_system_score_gemma":0.0017227427,"threshold_uncertainty_score":0.025003493},"labels":[],"label_agreement":null},{"id":"W1936830418","doi":"","title":"이동전화 이용자의 번호이동에 영향을 미치는 요인에 대한 실증분석","year":2008,"lang":"ko","type":"article","venue":"경영과학","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Telecommunications; Service provider; Quarter (Canadian coin); Service (business); Handset; Mobile telephony; Marketing; Computer science; Mobile radio","score_opus":0.03931077299670432,"score_gpt":0.2468299761428053,"score_spread":0.20751920314610098,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1936830418","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99953055,0.000020407799,0.000068353234,0.000041021543,8.581285e-7,0.000003996611,0.000056060017,0.0000011244454,0.0002776296],"genre_scores_gemma":[0.9993862,0.000027459091,0.000093654875,0.000015415351,0.0000025534164,0.000004250115,0.00013867348,5.536778e-7,0.00033134484],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99968696,0.000044525957,0.000027613702,0.00005658339,0.00006540406,0.000118823344],"domain_scores_gemma":[0.9973617,0.0007163506,0.001289877,0.00008119355,0.00028735586,0.00026348617],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00055408024,0.0001626745,0.00021739781,0.0007156708,0.00043245644,0.00089773623,0.00022855352,0.00039745402,0.0025717095],"category_scores_gemma":[0.0016275248,0.0001801714,0.00043480704,0.0011119298,0.00030576784,0.0006306794,0.00019680898,0.0006040299,0.00035240297],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000034295826,0.00011335798,0.9952148,0.000011704276,0.00003060051,0.0000610874,0.000620052,0.0001879985,0.00033109565,0.000097854696,0.0001001044,0.003197043],"study_design_scores_gemma":[0.0000019864242,0.00006777044,0.9970374,0.0000030520334,0.000022813889,0.000037896498,0.001353459,0.0010783875,0.00013607701,0.000046148874,0.00020888126,0.0000062098766],"about_ca_topic_score_codex":0.026219355,"about_ca_topic_score_gemma":0.03620183,"teacher_disagreement_score":0.026219355,"about_ca_system_score_codex":0.0008641494,"about_ca_system_score_gemma":0.00059895613,"threshold_uncertainty_score":0.0521335},"labels":[],"label_agreement":null},{"id":"W1937632984","doi":"10.1108/02634501311324889","title":"Transferring knowledge for organisational customers by knowledge intensive business service marketing firms","year":2013,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Customer knowledge; Knowledge transfer; Business; Tacit knowledge; Knowledge management; Knowledge value chain; Customer advocacy; Body of knowledge; Marketing; Service (business); Absorptive capacity; Customer retention; Organizational learning; Service quality; Computer science","score_opus":0.036544795867572005,"score_gpt":0.2783268923314705,"score_spread":0.2417820964638985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1937632984","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98536646,0.00009932925,0.00081808394,0.0008406177,0.0000064153223,0.000069017005,0.000008249041,0.000014661786,0.01277709],"genre_scores_gemma":[0.99708706,0.000114356044,0.00041077094,0.00025509528,0.00000912557,0.000015848223,0.000013930819,0.0000052601163,0.0020885442],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9975327,0.0010688453,0.000077707766,0.00018975533,0.0003925368,0.00073841],"domain_scores_gemma":[0.9927281,0.0041622496,0.00091527146,0.00062351755,0.00047911084,0.0010917577],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023421482,0.00022020812,0.00022035767,0.0011115643,0.0040627937,0.0057866625,0.0009850365,0.0013360643,0.009119922],"category_scores_gemma":[0.0078735845,0.0002070268,0.00020456561,0.0011668258,0.0027627032,0.0034848615,0.005635297,0.0012428942,0.001001846],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030864682,0.0024422356,0.120496504,0.00043414286,0.000060000053,0.005597708,0.44985953,0.0014567942,0.009313024,0.025510324,0.005413442,0.37910765],"study_design_scores_gemma":[0.00007403896,0.00095688656,0.108655095,0.0003761088,0.000054774544,0.0018661265,0.80481905,0.003392577,0.003370366,0.01250717,0.06384174,0.000086051485],"about_ca_topic_score_codex":0.00432361,"about_ca_topic_score_gemma":0.0063880575,"teacher_disagreement_score":0.009119922,"about_ca_system_score_codex":0.0031379068,"about_ca_system_score_gemma":0.003323039,"threshold_uncertainty_score":0.030509174},"labels":[],"label_agreement":null},{"id":"W1939044785","doi":"10.7202/1030395ar","title":"Effets du sentiment communautaire virtuel sur la fidélité","year":2015,"lang":"fr","type":"article","venue":"Management international","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Art","score_opus":0.02295221433191024,"score_gpt":0.2552162608036512,"score_spread":0.23226404647174093,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1939044785","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9807206,0.00047068653,0.00036142828,0.0008932904,0.00004081266,0.000019286628,0.00011128385,0.000005423482,0.01737728],"genre_scores_gemma":[0.99784756,0.00016164625,0.00014950606,0.00010896242,0.000017951807,0.000014552298,0.000050627168,0.000005422085,0.0016438109],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99700266,0.0016758521,0.00011368353,0.00021221468,0.000653127,0.00034245092],"domain_scores_gemma":[0.96339667,0.022142677,0.007056256,0.0009012999,0.0042066127,0.0022964785],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005764845,0.0002538123,0.00035461548,0.00093313644,0.0012328041,0.002597826,0.00034653742,0.0006479263,0.006941277],"category_scores_gemma":[0.025569277,0.00016571487,0.00043232582,0.0009657232,0.0017959841,0.000977045,0.0014566121,0.0012333603,0.00058975857],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00090432423,0.00022953095,0.9294539,0.00031634184,0.00031773478,0.00039511823,0.016977634,0.00022914232,0.0013143066,0.0051118033,0.0019800125,0.04277024],"study_design_scores_gemma":[0.00002284178,0.00017308597,0.9825614,0.000115261944,0.00011139729,0.0000941984,0.011072858,0.00041001747,0.00030946525,0.0008872033,0.00422084,0.000021552123],"about_ca_topic_score_codex":0.01726485,"about_ca_topic_score_gemma":0.020356387,"teacher_disagreement_score":0.01726485,"about_ca_system_score_codex":0.0016062275,"about_ca_system_score_gemma":0.001406132,"threshold_uncertainty_score":0.0343287},"labels":[],"label_agreement":null},{"id":"W1951357189","doi":"10.5860/crl.76.6.796","title":"Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments","year":2015,"lang":"en","type":"article","venue":"College & Research Libraries","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Codebook; Customer satisfaction; Qualitative analysis; Qualitative property; Qualitative research; Quantitative analysis (chemistry); Sociology; Library science; Computer science; Psychology; Marketing; Business; Social science; Artificial intelligence","score_opus":0.1692314636641047,"score_gpt":0.4045574129998334,"score_spread":0.2353259493357287,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1951357189","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7646447,0.00037575612,0.18003112,0.0070102783,0.00027231668,0.0025348477,0.0018372956,0.00022756925,0.043066125],"genre_scores_gemma":[0.9247862,0.0003477809,0.066251114,0.0015580158,0.00008866193,0.003025936,0.00045811824,0.00011171848,0.0033725076],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.93339264,0.048008077,0.0041270475,0.0011196592,0.0123805925,0.00097197277],"domain_scores_gemma":[0.77490836,0.16215412,0.01149101,0.005575993,0.044566106,0.0013043621],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.063584864,0.00040836845,0.0003710662,0.0038834803,0.0016120195,0.004242119,0.00082044833,0.0004622448,0.0037309243],"category_scores_gemma":[0.14864174,0.00029689368,0.00030035508,0.0037945944,0.001956704,0.0049992357,0.002097603,0.0008496406,0.00083116064],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005771798,0.00038508224,0.15458137,0.003366055,0.00008749636,0.000286952,0.29960507,0.0009226558,0.01375681,0.020961532,0.010087933,0.49538198],"study_design_scores_gemma":[0.000086152875,0.0013164851,0.14794198,0.003910677,0.0000831544,0.0005442473,0.72228795,0.013521832,0.017313756,0.026009768,0.06665943,0.0003245861],"about_ca_topic_score_codex":0.0029146993,"about_ca_topic_score_gemma":0.007229474,"teacher_disagreement_score":0.063584864,"about_ca_system_score_codex":0.0025576926,"about_ca_system_score_gemma":0.0038758402,"threshold_uncertainty_score":0.3362729},"labels":[],"label_agreement":null},{"id":"W1962880354","doi":"10.1111/ijcs.12165","title":"Shopping online for goods vs. services: where do experiential features help more?","year":2015,"lang":"en","type":"article","venue":"International Journal of Consumer Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; Concordia University; Université de Sherbrooke","funders":"","keywords":"Experiential learning; Goods and services; Sample (material); Marketing; Advertising; Business; Psychology; Economics","score_opus":0.06266169337591093,"score_gpt":0.3582640898821634,"score_spread":0.2956023965062525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1962880354","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996669,0.00020812059,0.00013309166,0.00041708257,0.000008733522,0.000007067564,0.000016698343,0.0000029797543,0.002537069],"genre_scores_gemma":[0.99959105,0.00009950407,0.000081816026,0.00006334431,0.0000098617875,0.0000018031989,0.000012005109,0.0000017308083,0.00013891199],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99892247,0.0006300668,0.000040032584,0.00007454696,0.0001844886,0.0001484234],"domain_scores_gemma":[0.9749936,0.016767995,0.0043969997,0.0005416591,0.00087385846,0.0024259011],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021383609,0.00016650077,0.0002647561,0.0004375644,0.00039343117,0.002268155,0.00038589395,0.000555405,0.0046614907],"category_scores_gemma":[0.015609094,0.00015905076,0.00030331357,0.0006135012,0.0012711418,0.0019177967,0.0008616315,0.00085147395,0.0002631643],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001491446,0.0021034565,0.9028278,0.00027134197,0.00028493672,0.00025168178,0.009197027,0.00019537282,0.0012970364,0.0021274642,0.0007965276,0.07915583],"study_design_scores_gemma":[0.00006589558,0.00046692663,0.9809449,0.00013523707,0.00012964904,0.00014129402,0.013761988,0.000711157,0.00034524477,0.0018087826,0.0014659539,0.00002298082],"about_ca_topic_score_codex":0.0010341415,"about_ca_topic_score_gemma":0.0018436576,"teacher_disagreement_score":0.0046614907,"about_ca_system_score_codex":0.00032593793,"about_ca_system_score_gemma":0.0005003664,"threshold_uncertainty_score":0.015594244},"labels":[],"label_agreement":null},{"id":"W1964125423","doi":"10.1108/09596110110381906","title":"A research approach to training: a case study of mystery guest methodology","year":2001,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Tourism; Psychology; Point (geometry); Quality (philosophy); Marketing; Focus group; Applied psychology; Knowledge management; Computer science; Business; Political science","score_opus":0.34376421673567165,"score_gpt":0.4191247400216888,"score_spread":0.07536052328601717,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1964125423","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8941554,0.0012825851,0.04287868,0.011014945,0.00044987563,0.0019004394,0.00008544237,0.000109006,0.048123624],"genre_scores_gemma":[0.94514275,0.0009925008,0.03589937,0.0025539848,0.000099617144,0.0007677871,0.000042917676,0.00009478197,0.014406221],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9812889,0.015173501,0.00032808658,0.00064334885,0.0009782711,0.0015878227],"domain_scores_gemma":[0.991879,0.004470812,0.0005741663,0.00070627127,0.00073346414,0.0016362786],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013012454,0.0005747174,0.00058642996,0.0011695236,0.009216734,0.004348838,0.0034751312,0.0034413924,0.00481482],"category_scores_gemma":[0.014920178,0.0006345871,0.0007357894,0.0010818826,0.005960577,0.0039096354,0.0048973006,0.0039434284,0.0007929738],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00057760056,0.008630869,0.025475545,0.0013723037,0.00006099965,0.043586433,0.69291556,0.0020055308,0.005203375,0.06340133,0.013456789,0.1433138],"study_design_scores_gemma":[0.00014782434,0.0045580026,0.008879452,0.0011398066,0.000048793852,0.033086088,0.7551527,0.006216895,0.0056951893,0.010647815,0.17427856,0.00014887536],"about_ca_topic_score_codex":0.002190732,"about_ca_topic_score_gemma":0.006611271,"teacher_disagreement_score":0.013012454,"about_ca_system_score_codex":0.0034759722,"about_ca_system_score_gemma":0.004995238,"threshold_uncertainty_score":0.06881726},"labels":[],"label_agreement":null},{"id":"W1965455037","doi":"10.5539/ass.v8n13p201","title":"A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective","year":2012,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; SERVQUAL; Customer satisfaction; Perspective (graphical); Business; Conceptual model; Marketing; Quality (philosophy); Service (business); Process management; Knowledge management; Computer science; Artificial intelligence","score_opus":0.18034644173810763,"score_gpt":0.3802555073229157,"score_spread":0.19990906558480806,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1965455037","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5103098,0.018342694,0.18994097,0.04155387,0.00048404324,0.0003239838,0.0004460489,0.000119246,0.2384794],"genre_scores_gemma":[0.982052,0.002995796,0.011783661,0.00073636894,0.000056475812,0.0001211008,0.00008832202,0.000014364674,0.0021518243],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99851257,0.0009200065,0.000055220764,0.000102412625,0.00030169144,0.000107971304],"domain_scores_gemma":[0.9980123,0.0012614997,0.0002634914,0.000076090466,0.00024218054,0.00014432232],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002451626,0.00045015872,0.00033100555,0.002158914,0.00066540897,0.0030327458,0.00064460584,0.00087902683,0.0030542589],"category_scores_gemma":[0.002310528,0.0002240072,0.0004447236,0.0037761615,0.0046483893,0.0045254016,0.0017651233,0.0017284885,0.00021112227],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000030005605,0.00010497524,0.0065255566,0.00019428146,0.000020974796,0.00016430752,0.008332125,0.0012511407,0.0005377909,0.9598335,0.0013762077,0.021629142],"study_design_scores_gemma":[0.00013356507,0.00092701946,0.058336977,0.0019527732,0.00014366962,0.0016647184,0.09667167,0.042093344,0.0023449296,0.65505826,0.14053497,0.00013812145],"about_ca_topic_score_codex":0.0027781443,"about_ca_topic_score_gemma":0.00200701,"teacher_disagreement_score":0.0030542589,"about_ca_system_score_codex":0.0027890322,"about_ca_system_score_gemma":0.002275784,"threshold_uncertainty_score":0.020235956},"labels":[],"label_agreement":null},{"id":"W1966763002","doi":"10.1108/02652320910979889","title":"Antecedents and consequences of buyer‐seller relationship quality in the financial services industry","year":2009,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":142,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Business; Structural equation modeling; Quality (philosophy); Marketing; Originality; Financial services; Construct (python library); Perception; Word of mouth; Order (exchange); Value (mathematics); Similarity (geometry); Finance; Psychology; Creativity; Computer science","score_opus":0.032373037445190586,"score_gpt":0.3082106873761975,"score_spread":0.2758376499310069,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1966763002","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99346125,0.00019776278,0.0008405908,0.00051506766,0.0000057180473,0.000047329857,0.000043614662,0.00001000691,0.004878756],"genre_scores_gemma":[0.99939656,0.00007101422,0.00030675757,0.000029573586,0.000004046304,0.000008817316,0.000022683418,0.0000017071886,0.00015876793],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99669266,0.0013394885,0.00030235283,0.00023634463,0.00088627584,0.00054289814],"domain_scores_gemma":[0.964795,0.019580502,0.008262132,0.0009257199,0.002509527,0.003927084],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004069024,0.00019877353,0.00044309953,0.0017140026,0.0011156518,0.0034007747,0.000488534,0.0008743131,0.007610359],"category_scores_gemma":[0.023619888,0.00035937296,0.0005820193,0.0014261799,0.0016802897,0.0014347784,0.0018529068,0.0015653878,0.00034201276],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011701591,0.0008001652,0.9754397,0.00009090943,0.00007399608,0.00029389278,0.0028962628,0.0006862433,0.00028078584,0.0028819274,0.0002397967,0.016199343],"study_design_scores_gemma":[0.000034570174,0.0003250491,0.979687,0.00010530772,0.00008183177,0.00038260827,0.010114286,0.0052442937,0.00026938753,0.0029000433,0.00083215773,0.000023594086],"about_ca_topic_score_codex":0.009429027,"about_ca_topic_score_gemma":0.007335615,"teacher_disagreement_score":0.009429027,"about_ca_system_score_codex":0.002358332,"about_ca_system_score_gemma":0.002635543,"threshold_uncertainty_score":0.02545917},"labels":[],"label_agreement":null},{"id":"W1966813908","doi":"10.5539/ijms.v5n1p42","title":"Dealer’s Legitimate Power and Relationship Quality in Gaunxi Distribution Channel: A Social Rule System Theory Perspective","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perspective (graphical); Channel (broadcasting); Quality (philosophy); Power (physics); Business; Sample (material); Distribution (mathematics); Marketing; Order (exchange); Social exchange theory; Industrial organization; Psychology; Social psychology; Computer science; Telecommunications; Mathematics","score_opus":0.036295043765157894,"score_gpt":0.32363552668600715,"score_spread":0.28734048292084924,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1966813908","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99223125,0.00003868107,0.0011730334,0.00024150441,0.000002471047,0.000012264687,0.0000087989365,0.000003226103,0.006288674],"genre_scores_gemma":[0.9997305,0.000018162082,0.00009841511,0.000010564036,0.0000017049781,0.0000026982757,0.00000365713,6.329131e-7,0.00013366023],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986644,0.00065721717,0.00006261352,0.0001293967,0.0002770786,0.00020930912],"domain_scores_gemma":[0.9924125,0.004378864,0.001659231,0.00034293043,0.0005261534,0.0006803677],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018934069,0.00015691307,0.000236663,0.0014505209,0.0009703019,0.0026931239,0.0002545677,0.0004736035,0.003119823],"category_scores_gemma":[0.0051207496,0.00017486233,0.0002374267,0.0010118402,0.0028281356,0.0017299126,0.0016049579,0.00061790075,0.00012380838],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026410242,0.00055290316,0.8683077,0.00009021585,0.00016155394,0.0010971193,0.026467381,0.0022670683,0.00242519,0.059191633,0.0005004732,0.03867461],"study_design_scores_gemma":[0.000056839617,0.00036402707,0.9316122,0.00004495591,0.00008611829,0.00035600804,0.027732704,0.015921634,0.0006979385,0.020985672,0.0021031694,0.00003873247],"about_ca_topic_score_codex":0.0027787786,"about_ca_topic_score_gemma":0.0031093187,"teacher_disagreement_score":0.003119823,"about_ca_system_score_codex":0.0011972272,"about_ca_system_score_gemma":0.0010746103,"threshold_uncertainty_score":0.010436833},"labels":[],"label_agreement":null},{"id":"W1966991974","doi":"10.1057/crr.2009.25","title":"Competence and Benevolence of Contact Personnel in the Perceived Corporate Reputation: An Empirical Study in Financial Services","year":2010,"lang":"en","type":"article","venue":"Corporate Reputation Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Reputation; Moderation; Competence (human resources); Marketing; Business; Perception; Empirical research; Public relations; Psychology; Social psychology; Sociology","score_opus":0.0718173148353866,"score_gpt":0.3150630384074217,"score_spread":0.2432457235720351,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1966991974","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99915195,0.000036575955,0.00002598117,0.000056079574,0.0000022496806,0.0000036626618,0.000004505319,4.957219e-7,0.0007185089],"genre_scores_gemma":[0.999713,0.000024427392,0.000023466873,0.000022813108,0.0000034372356,0.0000029902576,0.000010482491,7.6680533e-7,0.00019849664],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976609,0.0010779442,0.00014413342,0.00013346979,0.0006006201,0.0003829428],"domain_scores_gemma":[0.96596634,0.012944955,0.009880872,0.0008887469,0.0028065732,0.007512506],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036470592,0.00017001484,0.00029430655,0.0011877165,0.0014209576,0.0019403896,0.0004451155,0.00091488427,0.0020071657],"category_scores_gemma":[0.023246791,0.00023443291,0.00029437672,0.00085369986,0.0012167558,0.0011729308,0.0011732543,0.0015862929,0.00033821297],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019778407,0.0011687727,0.9761273,0.000026660087,0.00003936913,0.0001827183,0.014633825,0.00007260958,0.00054256833,0.0004468682,0.00016481645,0.006396594],"study_design_scores_gemma":[0.000009342768,0.00018356483,0.98982483,0.000012524345,0.000012561378,0.00013450897,0.009159674,0.00024629015,0.00007368481,0.000083667925,0.0002523759,0.0000069752227],"about_ca_topic_score_codex":0.006108727,"about_ca_topic_score_gemma":0.011420294,"teacher_disagreement_score":0.006108727,"about_ca_system_score_codex":0.0010709683,"about_ca_system_score_gemma":0.0015273294,"threshold_uncertainty_score":0.019287705},"labels":[],"label_agreement":null},{"id":"W1967211749","doi":"10.1108/03090560010311966","title":"Business effectiveness and professional service personnel Relational or transactional managers?","year":2000,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":90,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Transactional leadership; Business-to-business; Quality (philosophy); Profitability index; Service (business); Retail banking; Public relations; Finance","score_opus":0.02240677789592973,"score_gpt":0.23060960156055055,"score_spread":0.2082028236646208,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1967211749","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9380731,0.001975578,0.0007449751,0.004999262,0.00005639159,0.000034066503,0.00004043345,0.000012967949,0.054063335],"genre_scores_gemma":[0.9980629,0.00031726988,0.00006229922,0.00015886726,0.00005366525,0.0000076191736,0.000015262001,0.0000025510328,0.0013195912],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997538,0.001063606,0.00010903255,0.00015100614,0.00049647724,0.00064193434],"domain_scores_gemma":[0.9876084,0.004029318,0.0025952095,0.00036099768,0.0010513666,0.004354771],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023689643,0.00016150206,0.00023483335,0.0013173994,0.0009905258,0.0025837524,0.00046201306,0.00065240945,0.014126438],"category_scores_gemma":[0.01257995,0.000100376696,0.00015517283,0.00083350384,0.0022187794,0.0017415026,0.0009918588,0.0007693128,0.0014142636],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044303117,0.0019866284,0.78587526,0.00026459873,0.00011859018,0.00051300065,0.022924716,0.0003952553,0.00064081035,0.024138642,0.0044422764,0.15825711],"study_design_scores_gemma":[0.00005178712,0.000478777,0.9514271,0.0001378002,0.00004691744,0.00053469226,0.03125514,0.0005821919,0.00027083917,0.003838608,0.011362839,0.000013347898],"about_ca_topic_score_codex":0.0024527772,"about_ca_topic_score_gemma":0.0025284942,"teacher_disagreement_score":0.014126438,"about_ca_system_score_codex":0.0010827812,"about_ca_system_score_gemma":0.0009843896,"threshold_uncertainty_score":0.04725766},"labels":[],"label_agreement":null},{"id":"W1967544855","doi":"10.1080/10495142.2012.652910","title":"Toward an Understanding of Donor Loyalty: Demographics, Personality, Persuasion, and Revenue","year":2012,"lang":"en","type":"article","venue":"Journal of Nonprofit & Public Sector Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; University of Ottawa","funders":"","keywords":"Loyalty; Marketing; Revenue; Persuasion; Business; Consistency (knowledge bases); Revealed preference; Preference; Advertising; Public relations; Psychology; Economics; Social psychology; Political science; Microeconomics","score_opus":0.11368387400377397,"score_gpt":0.27890844854686775,"score_spread":0.16522457454309378,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1967544855","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9878805,0.00081415847,0.0012745799,0.0022381404,0.000019276818,0.000017388003,0.000029011238,0.000006413597,0.007720554],"genre_scores_gemma":[0.9987679,0.000331935,0.00029959818,0.00025154988,0.000016836888,0.0000072614685,0.000015151081,8.358899e-7,0.00030883236],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990453,0.0005795364,0.000044547487,0.000067009925,0.0001417759,0.000121873134],"domain_scores_gemma":[0.99500567,0.002093622,0.0014237423,0.0001816224,0.00056138437,0.0007339422],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036617995,0.00017436816,0.00023907839,0.0015358602,0.0009084953,0.0027944339,0.0003259963,0.00056229037,0.0022044752],"category_scores_gemma":[0.0065795756,0.000119507036,0.0002643568,0.0009851777,0.0011375345,0.0032923517,0.0012762132,0.0013987975,0.000214454],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000050212548,0.0004554758,0.9351982,0.00007260811,0.000039678762,0.000100454265,0.010458356,0.00018416766,0.00025725612,0.0072004916,0.00044931265,0.04553383],"study_design_scores_gemma":[0.000007245745,0.0002814808,0.955943,0.00020949519,0.00004035417,0.000368119,0.030235484,0.0018043391,0.00017645201,0.007425731,0.0034851297,0.000023163266],"about_ca_topic_score_codex":0.0026696357,"about_ca_topic_score_gemma":0.004650634,"teacher_disagreement_score":0.0036617995,"about_ca_system_score_codex":0.00060936075,"about_ca_system_score_gemma":0.0012015707,"threshold_uncertainty_score":0.019365668},"labels":[],"label_agreement":null},{"id":"W1967854156","doi":"10.1002/job.477","title":"Externalization of employment in a service environment: the role of organizational and customer identification","year":2007,"lang":"en","type":"article","venue":"Journal of Organizational Behavior","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Arizona State University; University of Missouri","keywords":"Externalization; Identification (biology); Business; Organizational identification; Service (business); Service organization; Tertiary sector of the economy; Marketing; Public relations; Organizational commitment; Psychology; Political science; Social psychology","score_opus":0.011746849885587727,"score_gpt":0.23497810637221142,"score_spread":0.2232312564866237,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1967854156","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9969548,0.0000684558,0.00010826609,0.00014259212,0.0000034944285,0.0000036635863,0.000007822676,0.0000018062623,0.0027091394],"genre_scores_gemma":[0.99978656,0.000020274463,0.000022474082,0.000016961787,0.0000025389102,0.0000010408751,0.0000078775065,8.6201186e-7,0.00014143689],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99779105,0.0012084121,0.00010545066,0.000117109026,0.00046916862,0.00030883704],"domain_scores_gemma":[0.98573667,0.005080717,0.005227395,0.0005278464,0.001055941,0.0023714916],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002207789,0.00015826033,0.00027494732,0.00062812335,0.000806781,0.0026572023,0.00033814524,0.00052780507,0.0047727595],"category_scores_gemma":[0.009916108,0.000106088715,0.00020534986,0.00070185994,0.0015908139,0.0010849698,0.0021394682,0.00089950423,0.00025928774],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035033934,0.00057525164,0.9712416,0.000035023793,0.00006315036,0.00030496556,0.00396956,0.00033421323,0.0008709108,0.0016766245,0.0002162608,0.020362128],"study_design_scores_gemma":[0.0000070043147,0.0001629763,0.98843646,0.000029860417,0.00001847187,0.00023163581,0.0091018,0.0006608222,0.00018205785,0.00057423656,0.0005819188,0.000012765206],"about_ca_topic_score_codex":0.0026338552,"about_ca_topic_score_gemma":0.0033624314,"teacher_disagreement_score":0.0047727595,"about_ca_system_score_codex":0.00062171416,"about_ca_system_score_gemma":0.00081735436,"threshold_uncertainty_score":0.015966475},"labels":[],"label_agreement":null},{"id":"W1967908080","doi":"10.7202/1015799ar","title":"Le marketing intégré en TPE","year":2013,"lang":"fr","type":"article","venue":"Revue internationale P M E Économie et gestion de la petite et moyenne entreprise","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Philosophy; Art","score_opus":0.013779788459048462,"score_gpt":0.23887751352544973,"score_spread":0.22509772506640127,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1967908080","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07722733,0.007912172,0.15097386,0.023559066,0.0015754151,0.001344208,0.0005358994,0.001226256,0.7356458],"genre_scores_gemma":[0.45292887,0.0075500836,0.1375519,0.005507569,0.0006231939,0.0011735476,0.00039616053,0.0007845093,0.3934841],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99084115,0.005098732,0.00032570446,0.0008657629,0.0024569093,0.00041176987],"domain_scores_gemma":[0.99088836,0.0045500356,0.00063250895,0.0014700566,0.0019882885,0.00047074188],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007399581,0.0008946328,0.00063691864,0.0022964429,0.0032239857,0.015182873,0.0011367471,0.0029565152,0.057606272],"category_scores_gemma":[0.014656635,0.00053766393,0.0007354298,0.003309971,0.004422899,0.015242522,0.0067039174,0.003620519,0.009142209],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002115977,0.00027020948,0.006164067,0.0012461261,0.000049371352,0.0011340877,0.04937357,0.00069083174,0.0045088115,0.4125452,0.018258663,0.5055475],"study_design_scores_gemma":[0.000037252965,0.00021397891,0.0067853206,0.0014074945,0.00006694103,0.0014774335,0.023693595,0.0019786232,0.0041269124,0.07618188,0.8839589,0.00007179354],"about_ca_topic_score_codex":0.00488522,"about_ca_topic_score_gemma":0.0062776497,"teacher_disagreement_score":0.057606272,"about_ca_system_score_codex":0.0045284815,"about_ca_system_score_gemma":0.005981101,"threshold_uncertainty_score":0.19271219},"labels":[],"label_agreement":null},{"id":"W1968032278","doi":"10.5539/ibr.v5n5p49","title":"Macro-environment Influences on Health Service Strategy in Saudi Private Sector Hospitals: An Empirical Investigation","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Sample (material); Order (exchange); Marketing; Private sector; Macro; Nursing; Medicine; Finance; Economic growth; Economics","score_opus":0.13776191041010913,"score_gpt":0.4000532660957107,"score_spread":0.2622913556856016,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968032278","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990964,0.00007890442,0.00005911867,0.00010601501,0.0000017546828,0.000011780445,0.000023891385,5.1660294e-7,0.0006215791],"genre_scores_gemma":[0.9996929,0.00009961059,0.000067456414,0.000024747385,0.0000028812942,0.0000062788718,0.000019723882,4.83684e-7,0.00008597072],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99716693,0.0013375449,0.0002060815,0.00015264195,0.00052652665,0.0006102215],"domain_scores_gemma":[0.9854321,0.0058554364,0.0050105103,0.0003592456,0.0015130994,0.0018295727],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023332792,0.00026191174,0.00024626055,0.0011343921,0.0009002176,0.0023091654,0.00040510143,0.00042709042,0.001984011],"category_scores_gemma":[0.007203087,0.0002158889,0.0003182106,0.0013889062,0.00094965135,0.0008404267,0.0015606803,0.0005582594,0.00018060242],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000088083354,0.00032517218,0.9769644,0.00008257196,0.00007001672,0.0003192954,0.0126997745,0.00026379846,0.00022370655,0.00069965725,0.00019743822,0.008066234],"study_design_scores_gemma":[0.0000069046846,0.00018016362,0.93533844,0.00007721779,0.000033319007,0.00010135423,0.06182884,0.0011029873,0.00012910696,0.0001491161,0.0010392122,0.000013321192],"about_ca_topic_score_codex":0.018479884,"about_ca_topic_score_gemma":0.03040299,"teacher_disagreement_score":0.018479884,"about_ca_system_score_codex":0.0025581766,"about_ca_system_score_gemma":0.0038186822,"threshold_uncertainty_score":0.036744654},"labels":[],"label_agreement":null},{"id":"W1968352422","doi":"10.1108/08876041011017862","title":"Service customer commitment and response","year":2010,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":111,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Continuance; Normative; Organizational commitment; Conceptualization; Loyalty; Loyalty business model; Psychology; Marketing; Consumer behaviour; Service (business); Business; Social psychology; Service quality; Computer science; Political science","score_opus":0.01242321377000435,"score_gpt":0.24503385130287847,"score_spread":0.23261063753287411,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968352422","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95571274,0.00020943176,0.0030212798,0.0014978587,0.000050585717,0.00011944595,0.00015985983,0.000046506648,0.03918225],"genre_scores_gemma":[0.99809366,0.00005598578,0.00035498396,0.00026478452,0.0000120787445,0.00004740209,0.00007989767,0.000009120333,0.0010820774],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9949098,0.0027817297,0.00026737936,0.00035123268,0.0011302842,0.0005596412],"domain_scores_gemma":[0.9866355,0.0061867107,0.0025376764,0.0010043104,0.0024558546,0.0011799827],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023617449,0.00022215482,0.0002687192,0.0005777329,0.0007651348,0.0021422787,0.0005340007,0.0006567123,0.011085942],"category_scores_gemma":[0.020986615,0.000096881944,0.00028444445,0.00085867033,0.0008958529,0.0007347129,0.0019301315,0.001510389,0.00083097693],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007570633,0.0011784211,0.7069948,0.0005488075,0.00019767284,0.00061692786,0.024183553,0.0017631516,0.0029624824,0.026492309,0.008247817,0.22605705],"study_design_scores_gemma":[0.000051766747,0.0011718074,0.8861457,0.0003472513,0.00009517005,0.001353241,0.060981512,0.005744239,0.0024060647,0.018152423,0.023433873,0.00011695806],"about_ca_topic_score_codex":0.0015459129,"about_ca_topic_score_gemma":0.0009985261,"teacher_disagreement_score":0.011085942,"about_ca_system_score_codex":0.0008085916,"about_ca_system_score_gemma":0.00070131506,"threshold_uncertainty_score":0.03708625},"labels":[],"label_agreement":null},{"id":"W1968543773","doi":"10.1007/s12469-014-0088-x","title":"Investigating the factors affecting transit user loyalty","year":2014,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia; University of Toronto","funders":"","keywords":"Loyalty; Business; Loyalty business model; Public transport; Marketing; Context (archaeology); Agency (philosophy); Advertising; Service (business); Service quality; Preference; Transport engineering; Engineering; Geography; Economics","score_opus":0.03451254147603667,"score_gpt":0.23091632826464858,"score_spread":0.19640378678861192,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968543773","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99870527,0.000070747774,0.00006908434,0.00006112151,0.0000023545467,0.000009004878,0.000026623944,0.0000011298057,0.0010546074],"genre_scores_gemma":[0.99957794,0.000056387933,0.00005181242,0.000009519967,0.0000024750807,0.0000027272715,0.000028636116,6.3656444e-7,0.00026993593],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99921465,0.0003340503,0.000055199755,0.00004562272,0.00013159565,0.00021892975],"domain_scores_gemma":[0.99248743,0.0036749288,0.0018406556,0.00019744912,0.0011294986,0.0006699854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012043833,0.00021159464,0.00021677853,0.0012207894,0.0009472814,0.0020494605,0.00034581532,0.00051133515,0.0032184676],"category_scores_gemma":[0.0076057217,0.00019757723,0.0006045754,0.0020056902,0.0006176538,0.0010853967,0.0005508166,0.000864785,0.00024368064],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008559414,0.00014937353,0.99420965,0.00001870064,0.000060973227,0.00006129833,0.0006549285,0.00010787596,0.00015097382,0.0003298603,0.00007964652,0.004091235],"study_design_scores_gemma":[0.000002570403,0.00016004748,0.9938258,0.000014417547,0.00007919208,0.00009305185,0.0045962357,0.00064774766,0.00016649526,0.00013337148,0.00027538426,0.00000571828],"about_ca_topic_score_codex":0.031106036,"about_ca_topic_score_gemma":0.058767997,"teacher_disagreement_score":0.031106036,"about_ca_system_score_codex":0.0012007853,"about_ca_system_score_gemma":0.0020521688,"threshold_uncertainty_score":0.06184995},"labels":[],"label_agreement":null},{"id":"W1968626930","doi":"10.1016/j.tourman.2012.09.004","title":"Servicescape elements, customer predispositions and service experience: The case of theme park visitors","year":2012,"lang":"en","type":"article","venue":"Tourism Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":369,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Servicescape; Tourism; Visitor pattern; Service (business); Promotion (chess); Theme (computing); Marketing; Advertising; Business; Psychology; Sociology; Public relations; Geography; Political science; Computer science","score_opus":0.01673469835191146,"score_gpt":0.2578985075743471,"score_spread":0.24116380922243566,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968626930","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99805,0.000020793397,0.000021065707,0.00015920069,0.0000017683052,0.0000022489317,0.000007318784,7.5001606e-7,0.0017368217],"genre_scores_gemma":[0.99927646,0.000030529674,0.000028005585,0.000022037015,0.0000013215591,0.0000014268679,0.0000060518687,0.0000011370148,0.0006330575],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99950516,0.00021445254,0.0000110324445,0.000025790972,0.000051370087,0.00019216967],"domain_scores_gemma":[0.99878544,0.00056245475,0.00012731238,0.000046433743,0.00007546838,0.00040288913],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008858286,0.00015840873,0.0002191652,0.0007475883,0.004158366,0.0028632719,0.00057662575,0.0010820559,0.0038247833],"category_scores_gemma":[0.0022547857,0.00022557953,0.0002675971,0.0009165936,0.0026604445,0.001195072,0.0018228873,0.0013686063,0.00018085368],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028034986,0.0005633408,0.33796686,0.000063341606,0.00004108413,0.018639635,0.6202343,0.00037885696,0.0013587446,0.00641484,0.0013319806,0.012726689],"study_design_scores_gemma":[0.000007786425,0.00011857329,0.1331256,0.000027163847,0.000020612337,0.00437707,0.8572282,0.0003986745,0.00021989638,0.00079519156,0.0036549,0.000026243446],"about_ca_topic_score_codex":0.05963147,"about_ca_topic_score_gemma":0.13880385,"teacher_disagreement_score":0.05963147,"about_ca_system_score_codex":0.0016169484,"about_ca_system_score_gemma":0.0015040261,"threshold_uncertainty_score":0.11856872},"labels":[],"label_agreement":null},{"id":"W1968647558","doi":"10.1287/serv.2013.0059","title":"Dual Rules for Service Evaluation","year":2013,"lang":"en","type":"article","venue":"Service Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Service (business); Set (abstract data type); Dual (grammatical number); Cognition; Psychology; Computer science; Marketing; Business","score_opus":0.05552590338395396,"score_gpt":0.29862677674711474,"score_spread":0.24310087336316077,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968647558","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.526341,0.0015406263,0.26906437,0.0051017557,0.00043297315,0.0003138091,0.0006118153,0.00070546375,0.19588813],"genre_scores_gemma":[0.97301394,0.0001252924,0.022838786,0.00032032732,0.00008187973,0.00008311349,0.0001879042,0.00006769269,0.0032811027],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.98417985,0.005450292,0.0013864639,0.003171221,0.0045607085,0.0012515282],"domain_scores_gemma":[0.9447949,0.03138594,0.005479694,0.008925635,0.0074341823,0.0019796316],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009396539,0.00047258788,0.0010038988,0.0030391987,0.0013654629,0.0074640056,0.0015021325,0.0021968223,0.010464622],"category_scores_gemma":[0.064085804,0.00063116284,0.0021043068,0.0015994399,0.0053588008,0.00682603,0.0028174717,0.0029904281,0.0016461617],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00081224256,0.0003188102,0.05184936,0.00041463974,0.00018556669,0.0006662704,0.0022993663,0.0069018328,0.0044727074,0.787873,0.004015876,0.14019027],"study_design_scores_gemma":[0.00012963955,0.0001270092,0.02289835,0.00009061976,0.00009380938,0.0008278531,0.0005954043,0.06384327,0.002161431,0.90244794,0.0066869566,0.000097677774],"about_ca_topic_score_codex":0.0038686432,"about_ca_topic_score_gemma":0.0020577132,"teacher_disagreement_score":0.010464622,"about_ca_system_score_codex":0.0025503444,"about_ca_system_score_gemma":0.0015179673,"threshold_uncertainty_score":0.04969424},"labels":[],"label_agreement":null},{"id":"W1968787508","doi":"10.1016/j.asoc.2015.02.018","title":"Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA)","year":2015,"lang":"en","type":"article","venue":"Applied Soft Computing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Computer science; Data envelopment analysis; Principal component analysis; Pairwise comparison; Customer satisfaction; Order (exchange); Viewpoints; Data mining; Relevance (law); Operations research; Asset management; Artificial intelligence; Marketing; Business; Engineering","score_opus":0.0921918755956992,"score_gpt":0.2990279383957283,"score_spread":0.20683606280002909,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968787508","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.034828275,0.0001735079,0.960294,0.00008076819,0.000043433105,0.00006405458,0.00008136193,0.003106355,0.0013282541],"genre_scores_gemma":[0.53539324,0.00018062291,0.46220657,0.00005792282,0.000036639278,0.00010969055,0.000264103,0.00015723359,0.0015939292],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9988387,0.00029378504,0.00011231807,0.00021152389,0.00042328893,0.0001204372],"domain_scores_gemma":[0.99840313,0.0006475784,0.00017377453,0.00021074097,0.0005187192,0.000046135116],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012927854,0.0009210627,0.001473578,0.0021835787,0.000710796,0.002135906,0.00078705593,0.00073701475,0.0021948677],"category_scores_gemma":[0.004097765,0.00040817462,0.0009996844,0.002918037,0.00033571463,0.0016794789,0.0011736025,0.0006970675,0.0013400065],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00060538837,0.00033245675,0.006612146,0.00036302058,0.00017419345,0.00017194072,0.00038697844,0.07449104,0.03369236,0.004153564,0.0026850142,0.87633187],"study_design_scores_gemma":[0.000027298018,0.00016224188,0.0038553048,0.000020821752,0.00007668274,0.00014668128,0.00013659608,0.9665713,0.022261983,0.0031268648,0.0035645848,0.000049725313],"about_ca_topic_score_codex":0.0020202508,"about_ca_topic_score_gemma":0.0013993698,"teacher_disagreement_score":0.0021948677,"about_ca_system_score_codex":0.0003451364,"about_ca_system_score_gemma":0.0010534027,"threshold_uncertainty_score":0.0073426366},"labels":[],"label_agreement":null},{"id":"W1968887010","doi":"10.1080/0965254x.2012.746998","title":"Cell phone product-market segments using product features as a cluster variate: a multi-country study","year":2013,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Phone; Market segmentation; Product (mathematics); Marketing; Residence; Business; Exploratory research; China; Cluster (spacecraft); Economics; Demographic economics; Computer science; Geography; Sociology","score_opus":0.035963900809941336,"score_gpt":0.26902450757660656,"score_spread":0.23306060676666523,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1968887010","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997539,0.000011149182,0.000046257093,0.0000045605107,4.1823208e-7,0.000006812011,0.00003421313,2.3734435e-7,0.00014245253],"genre_scores_gemma":[0.9996543,0.00003133509,0.00011802169,0.000007816452,0.0000010524441,0.000014867475,0.00007122328,0.0000011213267,0.00010022237],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99906224,0.00047673835,0.00005450071,0.00011435213,0.000094761104,0.0001973931],"domain_scores_gemma":[0.99646276,0.0015534142,0.0010454817,0.00026192874,0.0003804658,0.00029593697],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002042653,0.00023788193,0.00037078597,0.0017105548,0.0012238986,0.0013725746,0.00030259753,0.0003570821,0.0018563803],"category_scores_gemma":[0.0029407034,0.00031757177,0.0005288931,0.002309505,0.00085469167,0.0014210931,0.0013658219,0.00061914546,0.00029191116],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012743138,0.000147648,0.9844028,0.000018070079,0.000052718766,0.00015374632,0.010939163,0.00007106206,0.000494815,0.0001806728,0.00007418977,0.0033377314],"study_design_scores_gemma":[0.0000045927713,0.00026169224,0.9606734,0.000015371123,0.00003380552,0.00018399449,0.03791372,0.00031043048,0.00020432576,0.000036279274,0.00035227102,0.000010112933],"about_ca_topic_score_codex":0.012628432,"about_ca_topic_score_gemma":0.021265617,"teacher_disagreement_score":0.012628432,"about_ca_system_score_codex":0.0004933402,"about_ca_system_score_gemma":0.00038394384,"threshold_uncertainty_score":0.025109887},"labels":[],"label_agreement":null},{"id":"W1969015128","doi":"10.1007/s11747-011-0257-2","title":"Perceived marketing–sales relationship effectiveness: a matter of justice","year":2011,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":55,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Marketing; Interactional justice; Distributive justice; Perception; Procedural justice; Business; Economic Justice; Organizational justice; Test (biology); Marketing management; Relationship marketing; Psychology; Economics","score_opus":0.05195281621000015,"score_gpt":0.2857466408214449,"score_spread":0.23379382461144477,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1969015128","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9324681,0.0013989067,0.00192734,0.012586608,0.00024566482,0.000034273755,0.000079315236,0.000022798235,0.051237002],"genre_scores_gemma":[0.99924386,0.0000521779,0.00008177045,0.00030444664,0.0000753077,0.0000025560514,0.000007000346,0.000006808205,0.0002262011],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9925484,0.0030445678,0.0004508144,0.00071981153,0.0026652045,0.0005713101],"domain_scores_gemma":[0.9503901,0.031250756,0.00891422,0.0017562743,0.004193279,0.0034953125],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0073258085,0.00016133368,0.00048907,0.0013930041,0.0013956692,0.0048581483,0.0004969882,0.0010309358,0.0041291574],"category_scores_gemma":[0.049287315,0.00016159279,0.00029901537,0.0009455708,0.0045308615,0.0023077389,0.0013481189,0.0018309487,0.00034261812],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008198499,0.0018972951,0.7908542,0.000218033,0.0009157337,0.0004951812,0.014035164,0.0007034736,0.0024543658,0.07907791,0.006209848,0.102319],"study_design_scores_gemma":[0.00007883155,0.00051436014,0.93726647,0.0001475579,0.0001698509,0.00046980643,0.008813304,0.0023520396,0.0014183868,0.041413628,0.007302856,0.000052962816],"about_ca_topic_score_codex":0.00093023985,"about_ca_topic_score_gemma":0.0016051182,"teacher_disagreement_score":0.0073258085,"about_ca_system_score_codex":0.0011461513,"about_ca_system_score_gemma":0.00076978205,"threshold_uncertainty_score":0.03874308},"labels":[],"label_agreement":null},{"id":"W1969426062","doi":"10.5430/ijba.v3n2p59","title":"Discriminant Analysis of Factors Affecting Telecoms Customer Churn","year":2012,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service provider; Marketing; Competition (biology); Service quality; Service (business); Customer satisfaction; Quality (philosophy)","score_opus":0.03779171727957387,"score_gpt":0.30173810415042857,"score_spread":0.2639463868708547,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1969426062","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989704,0.000014011532,0.00017694349,0.00002543605,0.0000030191152,0.000016254202,0.0000530794,0.000002421256,0.0007384002],"genre_scores_gemma":[0.9994326,0.000014096359,0.00011943447,0.0000049580985,0.0000028851327,0.000010808992,0.00011769354,0.0000011639049,0.00029644134],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99933124,0.00024674923,0.000060285045,0.000053787848,0.00018136734,0.00012671437],"domain_scores_gemma":[0.99334323,0.0041158265,0.00082769233,0.00017031908,0.0009894755,0.0005533859],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011604666,0.00028481512,0.0002856963,0.0011522367,0.00058947055,0.00089316006,0.00020585289,0.0003345585,0.0028386104],"category_scores_gemma":[0.00659498,0.00012282172,0.00031036243,0.0009843014,0.00036577287,0.00033094498,0.00052073016,0.0005636984,0.0004524558],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034837527,0.00026011383,0.9834178,0.000015085741,0.000033724675,0.00008956075,0.0010750171,0.0003893892,0.00089682924,0.00029817302,0.0002245829,0.012951294],"study_design_scores_gemma":[0.000006558657,0.00018939782,0.99214244,0.000010129196,0.000014286037,0.00010577921,0.002296573,0.004515123,0.00023065732,0.00013107096,0.00034878854,0.000009241941],"about_ca_topic_score_codex":0.0037007423,"about_ca_topic_score_gemma":0.003474179,"teacher_disagreement_score":0.0037007423,"about_ca_system_score_codex":0.00056779257,"about_ca_system_score_gemma":0.0005578835,"threshold_uncertainty_score":0.009496093},"labels":[],"label_agreement":null},{"id":"W1970508546","doi":"10.1108/00251740911004655","title":"Effects of organizational and serviceperson orientation on customer loyalty","year":2009,"lang":"en","type":"article","venue":"Management Decision","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University; University of Guelph","funders":"","keywords":"Loyalty business model; Business; Customer retention; Customer advocacy; Customer intelligence; Marketing; Customer to customer; Customer delight; Customer equity; Service quality; Service (business)","score_opus":0.007651397197939742,"score_gpt":0.23540191134366695,"score_spread":0.2277505141457272,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1970508546","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9921365,0.00010815442,0.00022613815,0.00016727849,0.000011285834,0.000018800192,0.000027784989,0.0000061600344,0.0072979704],"genre_scores_gemma":[0.99910957,0.000052288487,0.00013954265,0.000055650136,0.0000058257388,0.000010305134,0.000019709723,0.0000024411333,0.0006047019],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99613696,0.0024551605,0.00010691208,0.00019294085,0.0005982061,0.00050977763],"domain_scores_gemma":[0.9766049,0.013150799,0.00393732,0.00056869886,0.0013275663,0.0044107963],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022933981,0.00028738868,0.00022850667,0.00061787927,0.0008304838,0.0018828516,0.00036301775,0.00066420075,0.012265259],"category_scores_gemma":[0.009470689,0.00015061637,0.0005844388,0.0005938389,0.00084035116,0.00060701516,0.0014365976,0.0011932316,0.00053274626],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001017188,0.002509125,0.95396876,0.00010426738,0.00035610044,0.0002518697,0.001792683,0.00057410647,0.0014671596,0.0035054437,0.0005711343,0.033882115],"study_design_scores_gemma":[0.000031576372,0.0008445977,0.99191767,0.000058264235,0.00019052872,0.00014385676,0.0036045157,0.0010848661,0.00056402554,0.0008898774,0.00064949563,0.000020737105],"about_ca_topic_score_codex":0.004646351,"about_ca_topic_score_gemma":0.0066986326,"teacher_disagreement_score":0.012265259,"about_ca_system_score_codex":0.001104788,"about_ca_system_score_gemma":0.0016652128,"threshold_uncertainty_score":0.04103142},"labels":[],"label_agreement":null},{"id":"W1970727851","doi":"10.1108/09590550110366361","title":"An exploratory study on the cues that signal value to members in retail co‐operatives","year":2001,"lang":"en","type":"article","venue":"International Journal of Retail & Distribution Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton; University of New Brunswick","funders":"","keywords":"Value (mathematics); Business; Marketing; Perception; Set (abstract data type); Order (exchange); Exploratory research; Advertising; Psychology; Finance; Sociology","score_opus":0.05956170330302385,"score_gpt":0.31640814674228623,"score_spread":0.2568464434392624,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1970727851","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994382,0.00001676182,0.00011535957,0.000025305273,0.0000015031123,0.000019494388,0.000012858587,0.000001207452,0.00036923442],"genre_scores_gemma":[0.9989496,0.000051717427,0.00040916458,0.000056829682,0.0000054416323,0.000049918963,0.000033124255,0.0000026674468,0.00044152513],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9956619,0.0026898473,0.00016560552,0.00021240114,0.00075345015,0.0005168418],"domain_scores_gemma":[0.94985133,0.038486283,0.005539992,0.0012401787,0.0028617978,0.002020526],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0054123774,0.00032773922,0.00045528423,0.0013634883,0.0028987841,0.002120542,0.0006374898,0.0011459608,0.0021046845],"category_scores_gemma":[0.030524809,0.00047078583,0.00022997042,0.0013648758,0.0022145407,0.0016290264,0.0017604765,0.0016006473,0.00028549696],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006930286,0.0016487779,0.38449886,0.00029834887,0.00003438925,0.0014003254,0.56299466,0.00016504052,0.0047240686,0.0006830674,0.00060338696,0.042256057],"study_design_scores_gemma":[0.000030494342,0.002308908,0.34322864,0.00010734572,0.00002699012,0.0009470991,0.6451592,0.000682576,0.00225542,0.00048665385,0.0046972595,0.0000695022],"about_ca_topic_score_codex":0.0037380243,"about_ca_topic_score_gemma":0.0064995633,"teacher_disagreement_score":0.0054123774,"about_ca_system_score_codex":0.0010170965,"about_ca_system_score_gemma":0.00122125,"threshold_uncertainty_score":0.02862376},"labels":[],"label_agreement":null},{"id":"W1971123140","doi":"10.1111/jscm.12011","title":"Power Asymmetry, Adaptation and Collaboration in Dyadic Relationships Involving a Powerful Partner","year":2013,"lang":"en","type":"article","venue":"Journal of Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":339,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Dyad; Context (archaeology); Power (physics); Affect (linguistics); Transactional leadership; Multilevel model; Adaptation (eye); Perception; Survey data collection; Quality (philosophy); Psychology; Business; Social psychology; Marketing; Computer science; Mathematics; Statistics; Communication","score_opus":0.024771834188078292,"score_gpt":0.24752254452269018,"score_spread":0.22275071033461188,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1971123140","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9897954,0.00024314837,0.0037762614,0.00012752188,0.000006568826,0.000020872421,0.000016834854,0.0000074111767,0.0060059084],"genre_scores_gemma":[0.9994605,0.000066989465,0.00028873578,0.000006730333,0.000003231267,0.0000076065207,0.000011231807,0.0000016413961,0.0001533274],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99511874,0.0035166326,0.0001728186,0.0003370831,0.00052904786,0.00032565198],"domain_scores_gemma":[0.98181343,0.010691269,0.0042704674,0.001085519,0.000762676,0.0013766438],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003825663,0.0002021385,0.00032358392,0.0013348681,0.0014069122,0.0025770734,0.00033807964,0.00037737214,0.0024492259],"category_scores_gemma":[0.020016612,0.00023284771,0.00018031918,0.0011757491,0.0023039554,0.002555938,0.0029529135,0.00060049834,0.00021313046],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043635388,0.00044390818,0.78568023,0.00018388018,0.00023111214,0.0014444813,0.08728643,0.0017355469,0.0060012625,0.015246451,0.00058028824,0.10073008],"study_design_scores_gemma":[0.000035428267,0.0004561176,0.8806781,0.00009085972,0.00010096136,0.0014359914,0.083699,0.0052059474,0.00092577096,0.02315112,0.004144114,0.00007669186],"about_ca_topic_score_codex":0.0015075612,"about_ca_topic_score_gemma":0.0025389364,"teacher_disagreement_score":0.003825663,"about_ca_system_score_codex":0.00059012714,"about_ca_system_score_gemma":0.0006589605,"threshold_uncertainty_score":0.02023226},"labels":[],"label_agreement":null},{"id":"W1971496080","doi":"10.1108/02652320110410157","title":"New technologies and their impact on French consumer behaviour: an investigation in the banking sector","year":2001,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":32,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Business; Marketing; Customer relationship management; Emerging technologies; Service (business); Computer science","score_opus":0.02588226856745507,"score_gpt":0.27555988058141373,"score_spread":0.24967761201395866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1971496080","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99849653,0.0001049094,0.000018025641,0.00012807186,0.0000014649563,0.0000046746054,0.00001971586,0.0000011146735,0.0012255892],"genre_scores_gemma":[0.99884135,0.00026795306,0.00003380033,0.00012275229,0.000006171698,0.0000066283415,0.000029196428,0.0000017654543,0.00069042866],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998885,0.0006322232,0.00004015864,0.00006744396,0.00016539055,0.00020980128],"domain_scores_gemma":[0.99663025,0.002060702,0.0005247784,0.00007740747,0.0004051037,0.0003017497],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013760155,0.0001857094,0.00016937748,0.0013191265,0.0014410266,0.0017173568,0.00018078282,0.0010878029,0.003728111],"category_scores_gemma":[0.0031277877,0.00020563533,0.00035784373,0.001376254,0.0009097904,0.0007815556,0.0006170533,0.00059461565,0.0003996611],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005001716,0.0010549003,0.8913427,0.00009362648,0.000036926645,0.0011446844,0.07137074,0.00014175165,0.0015430811,0.00074397406,0.0006072232,0.03142014],"study_design_scores_gemma":[0.000013315403,0.0005410332,0.9601979,0.00003173582,0.00002454509,0.00044300457,0.03498738,0.00041294697,0.00021191532,0.00010402371,0.0030051344,0.000027028504],"about_ca_topic_score_codex":0.07793938,"about_ca_topic_score_gemma":0.06690843,"teacher_disagreement_score":0.07793938,"about_ca_system_score_codex":0.0030926396,"about_ca_system_score_gemma":0.0010810369,"threshold_uncertainty_score":0.15497148},"labels":[],"label_agreement":null},{"id":"W1972208229","doi":"10.1108/jbs-10-2012-0059","title":"Gauging performance in the service industry","year":2013,"lang":"en","type":"article","venue":"Journal of Business Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Balanced scorecard; Benchmarking; Process management; Software deployment; Six Sigma; Service (business); Service delivery framework; Performance measurement; Value proposition; Originality; Business; Quality function deployment; Accountability; Process (computing); Knowledge management; Computer science; Marketing; New product development; Qualitative research","score_opus":0.03930479399667841,"score_gpt":0.24619382505033918,"score_spread":0.20688903105366077,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972208229","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8886391,0.00237277,0.037200622,0.0016849305,0.00013283962,0.00034730128,0.0007649209,0.0005203692,0.068337075],"genre_scores_gemma":[0.9928133,0.0004062583,0.0056713903,0.00004192221,0.000027179272,0.000041498537,0.00020126152,0.000017827679,0.0007793965],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.98851657,0.004226258,0.0008285947,0.00055651605,0.0051690633,0.00070290273],"domain_scores_gemma":[0.9784822,0.009137715,0.0036601648,0.0007599905,0.006977334,0.0009826443],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0086594615,0.0007675235,0.00046605905,0.006320004,0.0009337465,0.0046786373,0.00075513497,0.0008639387,0.0021401574],"category_scores_gemma":[0.028527787,0.00015803428,0.00025405586,0.007987306,0.0017505101,0.0036274649,0.0018528927,0.00077972154,0.0009170889],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005556563,0.00071281276,0.3857576,0.0012065624,0.00015291154,0.00033507936,0.010711037,0.022740263,0.006675199,0.03218554,0.005944484,0.5330228],"study_design_scores_gemma":[0.00005122462,0.005538499,0.73708546,0.0016456136,0.00014772365,0.00071022264,0.049376063,0.10084974,0.024115277,0.045584105,0.034579113,0.00031703504],"about_ca_topic_score_codex":0.006131693,"about_ca_topic_score_gemma":0.003215506,"teacher_disagreement_score":0.0086594615,"about_ca_system_score_codex":0.0030710688,"about_ca_system_score_gemma":0.0024874783,"threshold_uncertainty_score":0.045796216},"labels":[],"label_agreement":null},{"id":"W1972418418","doi":"10.1108/09604521111113456","title":"Consumer language preferences in service encounters: a cross‐cultural perspective","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":74,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Originality; Service (business); Variety (cybernetics); Perspective (graphical); Marketing; Value (mathematics); Qualitative research; Language barrier; Psychology; Business; Advertising; Linguistics; Sociology; Computer science; Social science","score_opus":0.07942097767650824,"score_gpt":0.33448577360124837,"score_spread":0.25506479592474013,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972418418","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9944602,0.00044907024,0.00016181769,0.00051221694,0.0000074067057,0.000007039518,0.00001200694,0.0000011950648,0.0043891068],"genre_scores_gemma":[0.9993092,0.0002915704,0.00006699708,0.00010972352,0.0000033905144,0.0000042270385,0.0000061672617,0.0000013997322,0.0002073614],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9967638,0.0022689027,0.00012088431,0.00013220723,0.00034489288,0.00036929548],"domain_scores_gemma":[0.99550784,0.002932737,0.00055726967,0.00011438734,0.0005835204,0.00030423078],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039023794,0.0002664263,0.0003220761,0.0016811665,0.0032669834,0.0048040613,0.0003817671,0.00082539476,0.0025057015],"category_scores_gemma":[0.005099591,0.00020915712,0.00032909622,0.0017970796,0.004294871,0.002686531,0.0023317335,0.0009805892,0.00013830933],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009686226,0.00009524903,0.10474785,0.0001325657,0.000038157814,0.0009977698,0.8762194,0.00007941486,0.0006957562,0.0030760402,0.00032025774,0.013500648],"study_design_scores_gemma":[0.0000043386212,0.00008609429,0.04674793,0.00010470358,0.000019392573,0.0006367565,0.94841486,0.00013871618,0.00018200211,0.0006305612,0.0030130136,0.000021639427],"about_ca_topic_score_codex":0.012634558,"about_ca_topic_score_gemma":0.011487799,"teacher_disagreement_score":0.012634558,"about_ca_system_score_codex":0.001738736,"about_ca_system_score_gemma":0.0009039648,"threshold_uncertainty_score":0.025121987},"labels":[],"label_agreement":null},{"id":"W1972545148","doi":"10.1080/13606710701546835","title":"Reframing the service environment in the fitness industry","year":2007,"lang":"en","type":"article","venue":"Managing Leisure","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Western University","funders":"","keywords":"Club; Marketing; Organizational culture; Cognitive reframing; Service (business); Business; Service quality; Public relations; Psychology; Social psychology","score_opus":0.025200736590479257,"score_gpt":0.2476386991282032,"score_spread":0.22243796253772394,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972545148","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8601436,0.0033554605,0.0066638743,0.055273186,0.00040061446,0.000024686356,0.000022834347,0.000031417327,0.07408426],"genre_scores_gemma":[0.99522287,0.00095861225,0.00080380164,0.001806225,0.00006584321,0.0000064857995,0.0000056023173,0.000009699027,0.001120881],"study_design_codex":"qualitative","study_design_gemma":"not_applicable","domain_scores_codex":[0.9958698,0.0028339373,0.00007503609,0.000115201314,0.00044895473,0.0006570546],"domain_scores_gemma":[0.99771726,0.00091105315,0.00024997588,0.00009735311,0.00030601557,0.00071826926],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026659844,0.00025557866,0.0002800144,0.0013978233,0.0068885256,0.012220282,0.00081701006,0.002561123,0.001713899],"category_scores_gemma":[0.0032370675,0.00022361499,0.00031004837,0.0012708058,0.01938589,0.0053105447,0.0054102167,0.0038052932,0.00017863016],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006474097,0.00020573814,0.046604577,0.00024159806,0.000023957999,0.0026942512,0.57036704,0.0012093631,0.0020357843,0.30677292,0.0049513355,0.06482874],"study_design_scores_gemma":[0.0000093080625,0.00013765447,0.029172484,0.00033418246,0.000018601704,0.0010785736,0.8154701,0.0017524768,0.00036290268,0.059148975,0.09245486,0.000059850136],"about_ca_topic_score_codex":0.04650242,"about_ca_topic_score_gemma":0.10127735,"teacher_disagreement_score":0.04650242,"about_ca_system_score_codex":0.0073773395,"about_ca_system_score_gemma":0.008178138,"threshold_uncertainty_score":0.09246349},"labels":[],"label_agreement":null},{"id":"W1972635461","doi":"10.1002/cjas.72","title":"Surprendre positivement les clients : une tactique en marketing relationnel pour développer un avantage concurrentiel dans le secteur des services financiers","year":2008,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Entertainment; Business administration; Perception; Business; Service (business); Marketing; Competitive advantage; Psychology; Advertising; Political science; Law","score_opus":0.06641339102403866,"score_gpt":0.28763397849825784,"score_spread":0.2212205874742192,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972635461","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.87898415,0.0013162843,0.03356031,0.037463672,0.00019400386,0.00021839229,0.000024866382,0.00025900098,0.047979314],"genre_scores_gemma":[0.98016375,0.00041133093,0.01115186,0.0010792324,0.000057608315,0.00005132842,0.000008096774,0.000018633267,0.00705811],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9966264,0.0024143783,0.00007318057,0.00013300158,0.0005380947,0.00021496291],"domain_scores_gemma":[0.9930529,0.0041942606,0.0009250392,0.00032135256,0.0006334941,0.0008729189],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00703608,0.00033422984,0.00019454453,0.00048017362,0.0030607178,0.0042171995,0.00065191346,0.0017147837,0.005444568],"category_scores_gemma":[0.012812388,0.00023344035,0.00025508011,0.00045748337,0.0027982434,0.0024585403,0.0013683457,0.0020352595,0.0006267954],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039434692,0.0018842462,0.13154931,0.0004055021,0.000065782115,0.0044812555,0.21528183,0.0014329143,0.020293053,0.050991204,0.012510883,0.5607097],"study_design_scores_gemma":[0.00022671772,0.00258054,0.23686394,0.0013457994,0.0002870316,0.012660732,0.40456492,0.02290447,0.030617507,0.055239167,0.23239312,0.0003160657],"about_ca_topic_score_codex":0.008182684,"about_ca_topic_score_gemma":0.01568067,"teacher_disagreement_score":0.008182684,"about_ca_system_score_codex":0.0020871717,"about_ca_system_score_gemma":0.0037411689,"threshold_uncertainty_score":0.037210763},"labels":[],"label_agreement":null},{"id":"W1972696648","doi":"10.1108/ejm-06-2011-0295","title":"For better or for worse?","year":2013,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Continuance; Marketing; Panacea (medicine); Context (archaeology); Psychology; Originality; Premise; Social psychology; Business","score_opus":0.035539764064654485,"score_gpt":0.2444873623751361,"score_spread":0.20894759831048162,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972696648","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6470911,0.018941432,0.0046653757,0.17429662,0.00640918,0.00037483964,0.0010879299,0.00027006955,0.1468635],"genre_scores_gemma":[0.8988706,0.0077464273,0.0035865349,0.041695435,0.0015448416,0.00017606649,0.00038809932,0.00011408958,0.045877937],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9973483,0.0012259516,0.0001407737,0.00033197828,0.0005834201,0.00036958497],"domain_scores_gemma":[0.98926675,0.002805144,0.0031697645,0.0005449584,0.0014071157,0.0028062917],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040259184,0.0002281901,0.0005102599,0.0005338493,0.0017941088,0.004206055,0.00052753824,0.0017036395,0.033795252],"category_scores_gemma":[0.018754711,0.00015622021,0.00050130783,0.00050544407,0.0014983296,0.0033384426,0.0023822372,0.0030416097,0.00875921],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00062403234,0.001643705,0.20568232,0.0017432307,0.00033083244,0.001520837,0.03500945,0.0001460763,0.0018307741,0.022751892,0.123188674,0.6055282],"study_design_scores_gemma":[0.00017273474,0.0018575242,0.24130675,0.0037586144,0.0005502492,0.0057847085,0.13986404,0.001014064,0.0018329322,0.038589284,0.5650303,0.0002387869],"about_ca_topic_score_codex":0.0009726731,"about_ca_topic_score_gemma":0.0014169856,"teacher_disagreement_score":0.033795252,"about_ca_system_score_codex":0.00051728974,"about_ca_system_score_gemma":0.001312827,"threshold_uncertainty_score":0.11305642},"labels":[],"label_agreement":null},{"id":"W1972781650","doi":"10.1007/s11002-006-5927-3","title":"Interaction between two types of information on reactions to delays","year":2006,"lang":"en","type":"article","venue":"Marketing Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Duration (music); Attribution; Affect (linguistics); Control (management); Network delay; Information processing; Computer science; Term (time); Group delay and phase delay; Social psychology; Psychology; Cognitive psychology; Telecommunications; Computer network; Communication; Artificial intelligence; Physics; Acoustics","score_opus":0.015152242783104466,"score_gpt":0.24507455606864822,"score_spread":0.22992231328554374,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972781650","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.976761,0.0003274959,0.0012575152,0.000722433,0.00014971479,0.00016836241,0.00056342065,0.00006886988,0.019981204],"genre_scores_gemma":[0.99367577,0.00019250195,0.0014895151,0.00038545084,0.00008066869,0.00014744513,0.00043222329,0.00007137396,0.003525158],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98725486,0.0075391815,0.00080325647,0.0008392489,0.0025257503,0.0010377602],"domain_scores_gemma":[0.49908817,0.46379697,0.019397164,0.0051781787,0.008675518,0.0038639246],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007961897,0.00063702394,0.000839756,0.0021053024,0.00070338836,0.0051685967,0.0008815579,0.0029144664,0.016609346],"category_scores_gemma":[0.1575066,0.0006256907,0.0006974274,0.0017481901,0.00083545846,0.0023287171,0.0015741063,0.0024392665,0.0012067253],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.110562116,0.014392696,0.53377753,0.0039169802,0.0015449126,0.0031033345,0.043406177,0.012137271,0.05449139,0.019041473,0.006694699,0.19693132],"study_design_scores_gemma":[0.0014428698,0.0060448996,0.9401312,0.000455973,0.0014189383,0.0006643438,0.011642747,0.008347675,0.009617443,0.011019962,0.008803278,0.00041068756],"about_ca_topic_score_codex":0.0029440108,"about_ca_topic_score_gemma":0.0020727303,"teacher_disagreement_score":0.016609346,"about_ca_system_score_codex":0.0017710557,"about_ca_system_score_gemma":0.000988781,"threshold_uncertainty_score":0.055563807},"labels":[],"label_agreement":null},{"id":"W1972834239","doi":"10.1016/j.cie.2011.04.002","title":"A stochastic model on the profitability of loyalty programs","year":2011,"lang":"en","type":"article","venue":"Computers & Industrial Engineering","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Loyalty; Loyalty program; Profitability index; Loyalty business model; Valuation (finance); Revenue; Econometrics; Product (mathematics); Value (mathematics); Variance (accounting); Marketing; Economics; Microeconomics; Mathematics; Business; Statistics","score_opus":0.11682825810754997,"score_gpt":0.2236160729615941,"score_spread":0.10678781485404414,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972834239","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5833127,0.0028334546,0.3595388,0.014251829,0.00033636185,0.00021317304,0.0020305782,0.0005900334,0.036893122],"genre_scores_gemma":[0.968615,0.0011506128,0.0051330007,0.00039542574,0.0002506296,0.00009681031,0.0005433701,0.000055976212,0.023759026],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99839056,0.0006078181,0.00006052472,0.00020948694,0.0002462942,0.0004853952],"domain_scores_gemma":[0.9900248,0.0072542946,0.0009759477,0.00024810396,0.00074093114,0.00075591874],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003562768,0.0007607076,0.0022910926,0.001530624,0.0009878767,0.0036193065,0.0030032662,0.003990496,0.007856781],"category_scores_gemma":[0.014260072,0.0012101734,0.0010927931,0.0016949219,0.0027603458,0.0030576088,0.0013163829,0.0037751787,0.00080818223],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001790967,0.00017349546,0.0027909996,0.00006637976,0.00007863435,0.00021713917,0.00015202275,0.5910914,0.0006069353,0.39421427,0.003710218,0.006719407],"study_design_scores_gemma":[0.00004659822,0.00004701061,0.0009256294,0.000014158705,0.000027067641,0.0000323717,0.00005083156,0.9502277,0.000068079586,0.047961254,0.00057045306,0.000028937797],"about_ca_topic_score_codex":0.030423341,"about_ca_topic_score_gemma":0.019041767,"teacher_disagreement_score":0.030423341,"about_ca_system_score_codex":0.004065426,"about_ca_system_score_gemma":0.0023694783,"threshold_uncertainty_score":0.060492516},"labels":[],"label_agreement":null},{"id":"W1973422559","doi":"10.1057/fsm.2009.1","title":"The effects of perceived salesperson listening effectiveness in the financial industry","year":2009,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":68,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Active listening; Marketing; Psychology; Construct (python library); Perception; Word of mouth; Quality (philosophy); Service quality; Business; Reflective listening; Test (biology); Service (business); Informational listening; Computer science; Communication","score_opus":0.006907453122536011,"score_gpt":0.23466787989929588,"score_spread":0.22776042677675987,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1973422559","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99808276,0.000035336587,0.00001787778,0.000058243124,0.000004621825,0.0000027578212,0.000010362171,0.0000022236263,0.0017858918],"genre_scores_gemma":[0.99933726,0.000029406721,0.000028456614,0.000041917767,0.000012258966,0.0000040188606,0.000021450885,0.0000040905347,0.00052107585],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99895906,0.0005088365,0.00005876453,0.00009246422,0.00018558008,0.00019534581],"domain_scores_gemma":[0.95482355,0.03658103,0.0025352812,0.0006127183,0.0012377603,0.004209619],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022047185,0.0002442563,0.00027656156,0.0006912575,0.00076762296,0.0019225532,0.00047446584,0.00096435647,0.012162354],"category_scores_gemma":[0.017051142,0.0002739133,0.00043278883,0.00039185066,0.0008275518,0.00082142226,0.0006066051,0.0012539565,0.0006325437],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0182483,0.012526478,0.897465,0.00015174653,0.00046828313,0.00091582537,0.009948835,0.0008195825,0.019280618,0.0009396645,0.000911228,0.038324494],"study_design_scores_gemma":[0.000094973264,0.0010647833,0.9942888,0.000011326865,0.000100255245,0.000097414,0.0030313854,0.00040698433,0.00062189583,0.00013026422,0.00013663842,0.000015237791],"about_ca_topic_score_codex":0.002833373,"about_ca_topic_score_gemma":0.004428538,"teacher_disagreement_score":0.012162354,"about_ca_system_score_codex":0.00047776502,"about_ca_system_score_gemma":0.0004874955,"threshold_uncertainty_score":0.040687144},"labels":[],"label_agreement":null},{"id":"W1973507808","doi":"10.1016/j.jbusres.2007.10.003","title":"Assessing satisfaction with core and secondary attributes","year":2007,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Visitor pattern; Core (optical fiber); Tourism; Latin Americans; Marketing; Estimation; Computer science; Psychology; Geography; Business; Political science; Economics; Management","score_opus":0.14102963655169173,"score_gpt":0.3806505845650442,"score_spread":0.23962094801335246,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1973507808","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9965224,0.000049346487,0.00041174187,0.000052303913,0.000009340463,0.000023974537,0.00017924934,0.000008467861,0.0027430798],"genre_scores_gemma":[0.9987318,0.000031618067,0.00044271303,0.000023199013,0.0000068738404,0.000020912163,0.00025600882,0.0000045556662,0.00048233022],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99773407,0.00076926855,0.00030294797,0.00015344034,0.0007312523,0.00030905686],"domain_scores_gemma":[0.9857395,0.0066954275,0.0031365713,0.00059224846,0.002075317,0.0017609049],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031734174,0.00030055243,0.00054513663,0.0010463818,0.0004001218,0.0012573992,0.0004042313,0.00067081995,0.0048676],"category_scores_gemma":[0.012893203,0.0001400827,0.0011619494,0.0015028587,0.0004179729,0.0009499418,0.0007952902,0.0009886976,0.0006988711],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012969511,0.0007106967,0.95184857,0.00007188677,0.0001988721,0.00004655647,0.00080824515,0.00051459775,0.0011876504,0.0004675144,0.00065450254,0.042194035],"study_design_scores_gemma":[0.000044297398,0.001961845,0.9919229,0.000022042064,0.00011616033,0.0001986527,0.0012493415,0.002223196,0.0009031232,0.0004463844,0.00089236617,0.000019516809],"about_ca_topic_score_codex":0.0010663149,"about_ca_topic_score_gemma":0.0017706351,"teacher_disagreement_score":0.0048676,"about_ca_system_score_codex":0.00045962937,"about_ca_system_score_gemma":0.0005497131,"threshold_uncertainty_score":0.01678282},"labels":[],"label_agreement":null},{"id":"W1973517262","doi":"10.5539/ibr.v8n2p62","title":"The Mediating Role of Consumer Satisfaction in the Relationship between Brand Equity and Brand Loyalty based on PLS-SEM Model","year":2015,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Brand equity; Brand loyalty; Loyalty; Business; Advertising; Brand awareness; Marketing; Value (mathematics); Brand management; Psychology; Mathematics; Statistics","score_opus":0.2179212753574883,"score_gpt":0.40909131738621063,"score_spread":0.19117004202872234,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1973517262","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8848108,0.00021530004,0.09353265,0.0008734075,0.000034269327,0.0005016538,0.00077217916,0.00022462854,0.019035108],"genre_scores_gemma":[0.9904592,0.00013880532,0.007822513,0.000049964867,0.000007756033,0.00015763755,0.00017103317,0.0000092818445,0.0011838437],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988978,0.0006184361,0.00004899696,0.00014248714,0.00018055658,0.00011177546],"domain_scores_gemma":[0.9979401,0.0014535381,0.00018455781,0.00007159268,0.0002999328,0.00005029983],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023880976,0.0008762605,0.00045799976,0.0009440689,0.0004705527,0.0014622199,0.0005850306,0.0005448104,0.005745625],"category_scores_gemma":[0.0041350517,0.00038600893,0.0008488549,0.0010087278,0.0006967497,0.0012615662,0.0008115855,0.0008072739,0.00042418044],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006521725,0.0012930736,0.6997989,0.00079207,0.0008628684,0.0010061727,0.008088983,0.05953471,0.005847796,0.08100508,0.0023251434,0.13879304],"study_design_scores_gemma":[0.00020854753,0.0011788786,0.2785783,0.00042773955,0.0010339938,0.0006534699,0.007333439,0.64565235,0.00505754,0.05491366,0.0048093135,0.00015271551],"about_ca_topic_score_codex":0.006030546,"about_ca_topic_score_gemma":0.00544305,"teacher_disagreement_score":0.006030546,"about_ca_system_score_codex":0.0008088868,"about_ca_system_score_gemma":0.002143094,"threshold_uncertainty_score":0.019221008},"labels":[],"label_agreement":null},{"id":"W1973527065","doi":"10.5539/ijms.v3n1p103","title":"The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":262,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Patient satisfaction; Quality (philosophy); SERVQUAL; Health care; Perception; Service quality; Test (biology); Psychology; Scale (ratio); Service (business); Family medicine; Medicine; Nursing; Business; Marketing","score_opus":0.03845670097723449,"score_gpt":0.3218343363499538,"score_spread":0.2833776353727193,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1973527065","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99198204,0.0005898256,0.0012081224,0.0012228244,0.000035505724,0.000045609257,0.00014977506,0.000007668538,0.0047586146],"genre_scores_gemma":[0.99937904,0.000106869076,0.00015830161,0.000044000124,0.000010047289,0.000009262221,0.000029380535,7.411208e-7,0.00026241233],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99684024,0.0019282459,0.00023085545,0.00015019301,0.0004651522,0.00038537657],"domain_scores_gemma":[0.9877387,0.0069068368,0.0027063442,0.00044394328,0.0009414516,0.001262669],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002512712,0.00028421264,0.00034246777,0.00050054764,0.00052942726,0.0014985492,0.00023619074,0.0004403038,0.009385569],"category_scores_gemma":[0.010239247,0.00020306904,0.00076392427,0.00035063692,0.00047729255,0.0006077147,0.001017931,0.0009370329,0.00020366648],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045157553,0.0005525405,0.9651411,0.00015148564,0.00049793784,0.0004549242,0.0027906804,0.0003805818,0.0007769639,0.0028772282,0.0005750029,0.02535001],"study_design_scores_gemma":[0.0000610765,0.00061217474,0.9898666,0.00012427161,0.00034431615,0.0006615944,0.0028896537,0.0016946679,0.00061994046,0.0016689316,0.0014298898,0.000026810674],"about_ca_topic_score_codex":0.0018085239,"about_ca_topic_score_gemma":0.0020674013,"teacher_disagreement_score":0.009385569,"about_ca_system_score_codex":0.0006664778,"about_ca_system_score_gemma":0.0011970521,"threshold_uncertainty_score":0.03139782},"labels":[],"label_agreement":null},{"id":"W1973837318","doi":"10.1016/j.im.2013.02.004","title":"Service with an e-smile: Employee authenticity and customer use of web-based support services","year":2013,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":50,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; McMaster University","funders":"","keywords":"Continuance; Visitor pattern; Service (business); Service provider; Business; World Wide Web; Marketing; Customer satisfaction; Advertising; Computer science; Psychology; Social psychology","score_opus":0.019453045781035325,"score_gpt":0.22519257377472848,"score_spread":0.20573952799369316,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1973837318","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9964401,0.000020224994,0.0003270056,0.00016189835,0.0000047299754,0.0000069961998,0.000023386167,0.0000112106645,0.0030043786],"genre_scores_gemma":[0.9993574,0.000012885337,0.00019526572,0.00002766875,0.0000037657157,0.000003868935,0.000021870548,0.0000040183318,0.00037308809],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988212,0.0006071201,0.000062561754,0.00006828798,0.00028803226,0.00015284955],"domain_scores_gemma":[0.98981476,0.0057385974,0.0020800182,0.00059250806,0.00088139635,0.00089265517],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019329939,0.00013190834,0.0001369278,0.0005566969,0.0006937337,0.0021024824,0.00042052852,0.0010148914,0.003880458],"category_scores_gemma":[0.019260038,0.00015041156,0.00022009414,0.00055906124,0.00045175484,0.0020995012,0.0016615315,0.00094694714,0.000658341],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019912547,0.0018853246,0.8667913,0.00007242622,0.00007780335,0.0007190441,0.016150907,0.0007940544,0.0029360678,0.0029850614,0.0017957726,0.10380103],"study_design_scores_gemma":[0.000049310085,0.00095183786,0.94267654,0.000056998455,0.00010119287,0.000895736,0.029294355,0.017483974,0.003019019,0.0028939953,0.0025308474,0.000046179317],"about_ca_topic_score_codex":0.0023004408,"about_ca_topic_score_gemma":0.0029536702,"teacher_disagreement_score":0.003880458,"about_ca_system_score_codex":0.000555946,"about_ca_system_score_gemma":0.0006701605,"threshold_uncertainty_score":0.012981474},"labels":[],"label_agreement":null},{"id":"W1975461467","doi":"10.1108/09590550510622290","title":"Moneychangers: an appraisal of their service","year":2005,"lang":"en","type":"article","venue":"International Journal of Retail & Distribution Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service (business); Respondent; Marketing; Business; Service delivery framework; Originality; Set (abstract data type); Value (mathematics); Service guarantee; Interpersonal communication; Service quality; Service design; Type of service; Psychology; Computer science; Social psychology; Creativity","score_opus":0.032960546211439505,"score_gpt":0.29215633213767606,"score_spread":0.25919578592623654,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1975461467","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8575321,0.025177995,0.0010983853,0.020482248,0.0010268595,0.0002941828,0.0011926681,0.00014426626,0.09305126],"genre_scores_gemma":[0.9797379,0.011122023,0.0009902222,0.0010676825,0.0002539497,0.00007020806,0.00061203016,0.000042015243,0.0061039836],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9956261,0.001318294,0.00038563873,0.00016974068,0.0019435429,0.0005567542],"domain_scores_gemma":[0.98870325,0.0028995085,0.0022328522,0.0002507099,0.0036256632,0.0022880023],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040488197,0.000309167,0.00032648433,0.005415957,0.0016811795,0.0039756955,0.0010203453,0.00096046814,0.0092802495],"category_scores_gemma":[0.017888237,0.00012687198,0.000387099,0.004685597,0.001863862,0.004220703,0.0032371401,0.0010927629,0.0013021778],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008984604,0.00029572693,0.2601769,0.003380029,0.000059911377,0.0014790916,0.056767255,0.00021209074,0.00080791634,0.013468741,0.05843538,0.60401845],"study_design_scores_gemma":[0.00002929811,0.0009495209,0.5697637,0.0023764162,0.000053048887,0.0023918783,0.22201753,0.00057231856,0.00056435977,0.0017351854,0.19946627,0.000080426056],"about_ca_topic_score_codex":0.0065347995,"about_ca_topic_score_gemma":0.010685775,"teacher_disagreement_score":0.0092802495,"about_ca_system_score_codex":0.0052275867,"about_ca_system_score_gemma":0.0032311606,"threshold_uncertainty_score":0.03792894},"labels":[],"label_agreement":null},{"id":"W1975596136","doi":"10.1057/palgrave.fsm.4770017","title":"The research vendor selection process: A quantitative decision matrix for increasing value for both buyers and sellers","year":2000,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Acadia University","funders":"","keywords":"Vendor; Marketing; Selection (genetic algorithm); Market segmentation; Key (lock); Business; Process (computing); Marketing research; Market research; Process management; Computer science","score_opus":0.028829028175715678,"score_gpt":0.3431105487352637,"score_spread":0.314281520559548,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1975596136","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.17640062,0.00011756362,0.8040313,0.0013032102,0.00006145561,0.003565353,0.0024944711,0.0010232633,0.011002859],"genre_scores_gemma":[0.24490805,0.000058460275,0.75138986,0.00007125483,0.00002154838,0.0010839738,0.00081015576,0.00006746504,0.0015892037],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.991708,0.0044073127,0.0008824214,0.00046672922,0.0023149867,0.00022053298],"domain_scores_gemma":[0.9769992,0.014757776,0.0015479628,0.00075034954,0.005436445,0.00050824403],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011082017,0.00065377814,0.00057651254,0.0043960414,0.0010137028,0.0026942126,0.0007994202,0.0006296569,0.006469034],"category_scores_gemma":[0.024472877,0.00043044443,0.00086508825,0.0023871264,0.0006468617,0.002077294,0.001219025,0.0008986228,0.0009808115],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0021558946,0.0014708171,0.029170435,0.0013670208,0.00032881432,0.00024245017,0.002997644,0.08496875,0.020999584,0.04981838,0.015128852,0.7913514],"study_design_scores_gemma":[0.00047057454,0.002179093,0.016818684,0.0002663835,0.0003150208,0.0002730548,0.0025150727,0.8928894,0.022360438,0.044425964,0.017273664,0.00021274593],"about_ca_topic_score_codex":0.0018931772,"about_ca_topic_score_gemma":0.0031639345,"teacher_disagreement_score":0.011082017,"about_ca_system_score_codex":0.001405887,"about_ca_system_score_gemma":0.0039831684,"threshold_uncertainty_score":0.058608055},"labels":[],"label_agreement":null},{"id":"W1975667880","doi":"10.1007/s12469-012-0053-5","title":"The causal relationship of the service quality of the TransJakarta Busway","year":2012,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Ministry of Transportation of Ontario","funders":"","keywords":"Service quality; Quality (philosophy); Loyalty; Service (business); Public transport; Set (abstract data type); Operator (biology); Structural equation modeling; Transport engineering; Computer science; Marketing; Business; Engineering","score_opus":0.07810706381710973,"score_gpt":0.2720751026185228,"score_spread":0.19396803880141306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1975667880","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.995695,0.00017172165,0.0003023591,0.000593549,0.000031467505,0.000009744023,0.00038111958,0.000008125768,0.0028069036],"genre_scores_gemma":[0.9987618,0.00007623014,0.000090231966,0.00001903699,0.000012244361,0.0000052777073,0.00018882315,0.000004250547,0.00084207975],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99870837,0.00040452773,0.00010469706,0.00016535058,0.00021334624,0.00040370453],"domain_scores_gemma":[0.99011314,0.0037225904,0.0023194721,0.00043744492,0.002000338,0.0014069948],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00085479184,0.00020717924,0.00026837023,0.0015568836,0.0010753481,0.0027156065,0.00059583,0.0007751372,0.013446429],"category_scores_gemma":[0.007901922,0.00032791926,0.00090197776,0.0027439503,0.0009334503,0.0010547653,0.0014254582,0.0016983666,0.00051603466],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002864326,0.0001665751,0.9881097,0.00004552442,0.00021627461,0.00024261278,0.00101904,0.00092709117,0.0002201311,0.003500247,0.00063128344,0.00463506],"study_design_scores_gemma":[0.000011991209,0.0000957314,0.98980254,0.000043500182,0.00016917389,0.0001122099,0.0052700476,0.0016986339,0.00015119392,0.0013397059,0.0012819602,0.000023195451],"about_ca_topic_score_codex":0.10650345,"about_ca_topic_score_gemma":0.097446725,"teacher_disagreement_score":0.10650345,"about_ca_system_score_codex":0.0019644033,"about_ca_system_score_gemma":0.0031388944,"threshold_uncertainty_score":0.21176708},"labels":[],"label_agreement":null},{"id":"W1975874938","doi":"10.1108/08858620910999439","title":"Evolving B2B e‐commerce adaptation for SME suppliers","year":2009,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Polytechnique Montréal; Université de Sherbrooke","funders":"","keywords":"Competitor analysis; Business; Adaptation (eye); Originality; Marketing; E-commerce; Industrial organization; Value (mathematics); Supplier relationship management; Computer science; Supply chain management; Supply chain; Qualitative research","score_opus":0.05614197369002936,"score_gpt":0.2562566953246812,"score_spread":0.20011472163465185,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1975874938","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8961557,0.00030869062,0.02427548,0.0019042087,0.000030029074,0.0002588763,0.00006362856,0.00021859905,0.07678478],"genre_scores_gemma":[0.9886236,0.00022181282,0.0057339747,0.00021850519,0.0000089280575,0.0000607493,0.00008158357,0.000040125968,0.0050106207],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9965359,0.0020690756,0.00015935746,0.00031998352,0.0005915745,0.00032416385],"domain_scores_gemma":[0.9936545,0.0029218623,0.00081035495,0.0007192903,0.0011165134,0.000777479],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0048936955,0.00035592553,0.00030473733,0.0012920279,0.00224832,0.0067600626,0.0010954634,0.0018701294,0.0076012174],"category_scores_gemma":[0.012936574,0.00047427794,0.0005846519,0.0023234843,0.0012677955,0.0050439276,0.0038586156,0.001130975,0.0018423558],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006520932,0.0024767104,0.36572835,0.00088175305,0.00022599725,0.010760388,0.11129066,0.018411014,0.023916649,0.07974476,0.008896905,0.37701473],"study_design_scores_gemma":[0.00021116406,0.0021198671,0.31629625,0.0010348127,0.00023767163,0.00578592,0.31519562,0.11585274,0.011079379,0.056776516,0.17506379,0.00034622767],"about_ca_topic_score_codex":0.004499627,"about_ca_topic_score_gemma":0.00456692,"teacher_disagreement_score":0.0076012174,"about_ca_system_score_codex":0.0023354648,"about_ca_system_score_gemma":0.002429478,"threshold_uncertainty_score":0.025880635},"labels":[],"label_agreement":null},{"id":"W1976381362","doi":"10.1037/0021-9010.93.3.593","title":"Trust that binds: The impact of collective felt trust on organizational performance.","year":2008,"lang":"en","type":"article","venue":"Journal of Applied Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":286,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia; York University","funders":"","keywords":"Perception; Psychology; Test (biology); Social psychology; Public relations; Business; Political science","score_opus":0.03946004263678835,"score_gpt":0.29039935761469143,"score_spread":0.25093931497790306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1976381362","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99693334,0.00013264183,0.00029923444,0.0003378506,0.000014072498,0.000008151468,0.000019702537,0.000004131349,0.0022508448],"genre_scores_gemma":[0.9998055,0.000017288245,0.000048485945,0.000016615388,0.0000026176654,0.0000034437846,0.0000076493525,9.212983e-7,0.00009749019],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9958098,0.0021806112,0.00017925889,0.00026889294,0.0009167452,0.00064468395],"domain_scores_gemma":[0.93294626,0.032735966,0.017908262,0.0038363286,0.0035441366,0.009028955],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006496989,0.000286318,0.00035546778,0.0006195643,0.00118601,0.002463014,0.00042097308,0.0008982132,0.0017642011],"category_scores_gemma":[0.037626658,0.0002784732,0.00048297172,0.00046934505,0.0017693301,0.0012641365,0.0024807304,0.0022811268,0.00016063127],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007730997,0.001739554,0.9198127,0.000099115045,0.0004823151,0.00038297937,0.026978416,0.00069932116,0.0018974057,0.0019797003,0.0008955836,0.04425983],"study_design_scores_gemma":[0.000027220443,0.00079710677,0.98349243,0.00005206617,0.0001122285,0.00017705392,0.011474765,0.0011811034,0.000488302,0.001255252,0.0009011946,0.000041324885],"about_ca_topic_score_codex":0.004155762,"about_ca_topic_score_gemma":0.0059110494,"teacher_disagreement_score":0.006496989,"about_ca_system_score_codex":0.0014658539,"about_ca_system_score_gemma":0.0013095427,"threshold_uncertainty_score":0.034359813},"labels":[],"label_agreement":null},{"id":"W1976582283","doi":"10.1108/09604520210415353","title":"The service quality construct on a global stage","year":2002,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":122,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Business; Quality (philosophy); Service (business); Dimension (graph theory); Excellence; Service guarantee; Construct (python library); Service design; Service provider; Computer science; Mathematics; Political science","score_opus":0.06966665654362007,"score_gpt":0.30784875444486154,"score_spread":0.23818209790124145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1976582283","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3203797,0.0030279313,0.06302735,0.016165825,0.00045936342,0.0002569082,0.00048738992,0.00023724373,0.5959583],"genre_scores_gemma":[0.98723465,0.0008052453,0.005902641,0.00073082955,0.000071695344,0.0000963797,0.00020891623,0.00004229335,0.004907444],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9982665,0.0006456618,0.00011384523,0.00015538702,0.00052321673,0.00029537315],"domain_scores_gemma":[0.99813074,0.0006288209,0.00026518456,0.00018337258,0.0004436952,0.0003481974],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015622489,0.00033341322,0.00027484537,0.002584898,0.001275311,0.005076724,0.00036270486,0.00074615877,0.008442936],"category_scores_gemma":[0.0029461798,0.00012752111,0.00044217738,0.0041956324,0.008752616,0.005523243,0.0041558375,0.0024620912,0.0005551634],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000040745977,0.00006789821,0.036913216,0.00026884035,0.000053373307,0.00025533355,0.024026433,0.0010002764,0.0012147675,0.8274943,0.0054739504,0.10319091],"study_design_scores_gemma":[0.000032475316,0.00043681127,0.18803255,0.000948667,0.00010870636,0.0011685586,0.0860608,0.0047391434,0.0015162308,0.32242885,0.39443034,0.000096922595],"about_ca_topic_score_codex":0.0060939044,"about_ca_topic_score_gemma":0.004802958,"teacher_disagreement_score":0.008442936,"about_ca_system_score_codex":0.0022531352,"about_ca_system_score_gemma":0.0018885595,"threshold_uncertainty_score":0.028244436},"labels":[],"label_agreement":null},{"id":"W1976685870","doi":"10.1108/02634500810871357","title":"Exploring the differences between accountants and marketers in terms of information sharing","year":2008,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Brock University","funders":"","keywords":"Complementarity (molecular biology); Marketing; Business; Originality; Quality (philosophy); Univariate; Multivariate analysis of variance; Information sharing; Information quality; Value (mathematics); Information system; Multivariate statistics; Psychology; Computer science","score_opus":0.13619312894482574,"score_gpt":0.2711774541558907,"score_spread":0.13498432521106493,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1976685870","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99797267,0.00006219938,0.00011601805,0.00014719834,0.0000023370671,0.000006543699,0.000017054646,0.0000019412548,0.0016739595],"genre_scores_gemma":[0.9996561,0.000030264462,0.0000701551,0.000022769404,0.00000274518,0.0000035152063,0.000014896895,7.2679774e-7,0.00019875223],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99694127,0.0014079518,0.00019434198,0.00022934531,0.00071586226,0.00051120593],"domain_scores_gemma":[0.981009,0.00922235,0.0058985027,0.00066886644,0.0013712068,0.0018301571],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004094596,0.00012976614,0.00022884921,0.0014635037,0.0016447377,0.0032110799,0.00031684083,0.0003594598,0.004024219],"category_scores_gemma":[0.019489037,0.00014764165,0.00019705402,0.0014530779,0.0011392611,0.002204363,0.0014908911,0.0004326888,0.00015854412],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019071986,0.00009204984,0.92946446,0.00003453064,0.00004583978,0.00017056575,0.04534695,0.000066515,0.00080816506,0.001204245,0.00030631587,0.022269553],"study_design_scores_gemma":[0.0000068783756,0.00014496116,0.9118007,0.000021185373,0.000023114864,0.00017341622,0.08520507,0.00047216826,0.00023997443,0.000507008,0.0013828684,0.000022710843],"about_ca_topic_score_codex":0.027465194,"about_ca_topic_score_gemma":0.037477404,"teacher_disagreement_score":0.027465194,"about_ca_system_score_codex":0.0018385383,"about_ca_system_score_gemma":0.0016718896,"threshold_uncertainty_score":0.05461067},"labels":[],"label_agreement":null},{"id":"W1976872230","doi":"10.1504/ijbex.2012.047908","title":"Properties of quality constructs in Canadian business relationships","year":2012,"lang":"en","type":"article","venue":"International Journal of Business Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Windsor","funders":"","keywords":"Antecedent (behavioral psychology); Structural equation modeling; Construct (python library); Argument (complex analysis); Psychology; Construct validity; Quality (philosophy); Social psychology; Reliability (semiconductor); Survey data collection; Computer science; Mathematics; Psychometrics; Epistemology","score_opus":0.07895072679145809,"score_gpt":0.2765383567339564,"score_spread":0.1975876299424983,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1976872230","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96755064,0.0003451785,0.0013322782,0.00056379853,0.000015429821,0.000072972216,0.00090986094,0.00003183336,0.02917808],"genre_scores_gemma":[0.9983072,0.00010491573,0.0004863224,0.000033081713,0.0000031702841,0.000023675062,0.00036762073,0.000009361619,0.00066457805],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99522674,0.0006479105,0.00026862405,0.0003491422,0.002744954,0.0007625803],"domain_scores_gemma":[0.9732599,0.0069416906,0.0045382995,0.0016719729,0.011247653,0.0023405084],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0061121467,0.00028719424,0.0004866173,0.0047965986,0.0040839,0.003859939,0.0008898299,0.00046279124,0.005683465],"category_scores_gemma":[0.041386575,0.0003103796,0.00059451646,0.012617253,0.0027316695,0.0012236981,0.0019596003,0.0007718862,0.00024988828],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014881087,0.00007736833,0.92018104,0.00009890721,0.00008976912,0.00009872391,0.010515839,0.0011231017,0.00040979675,0.018023474,0.0012913804,0.047941703],"study_design_scores_gemma":[0.000010454418,0.000035835605,0.98969567,0.000034043176,0.000026273232,0.000031600062,0.0038463308,0.0012808692,0.00013642512,0.0019255613,0.002953531,0.000023396438],"about_ca_topic_score_codex":0.92197835,"about_ca_topic_score_gemma":0.89441365,"teacher_disagreement_score":0.078021646,"about_ca_system_score_codex":0.021623332,"about_ca_system_score_gemma":0.020040177,"threshold_uncertainty_score":0.15696222},"labels":[],"label_agreement":null},{"id":"W1977041238","doi":"10.5539/ies.v7n6p9","title":"Determining Factors of Students’ Satisfaction with Malaysian Skills Training Institutes","year":2014,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Psychology; Medical education; Service quality; Customer satisfaction; Quality (philosophy); Perception; Training (meteorology); Service (business); Applied psychology; Marketing; Business; Medicine; Computer science","score_opus":0.05454133255817946,"score_gpt":0.3465819535801275,"score_spread":0.29204062102194805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1977041238","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992731,0.000018319968,0.000036030164,0.00004968546,0.0000016923071,0.0000026326657,0.00003669136,0.000001655904,0.00058019924],"genre_scores_gemma":[0.99969697,0.000020421867,0.00003417007,0.000011674855,0.0000016998749,0.0000017761574,0.00004344794,5.8124243e-7,0.00018941263],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992685,0.00017188393,0.000077254146,0.000045638884,0.00023330223,0.0002032848],"domain_scores_gemma":[0.9968495,0.0005695549,0.001136057,0.00007118238,0.00045322848,0.0009205314],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000923043,0.00012645299,0.0001689792,0.0004975081,0.0003235219,0.0010477672,0.00021284472,0.00026848615,0.0031701454],"category_scores_gemma":[0.0031873325,0.00009560298,0.00023700511,0.0008353776,0.00029238075,0.00034233424,0.00043491297,0.00049597543,0.00043765974],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000020443778,0.00009030341,0.99467814,0.000008570012,0.000008107087,0.00003206849,0.00040690284,0.000049919003,0.00013855618,0.000033548662,0.00012843616,0.00440503],"study_design_scores_gemma":[8.6545657e-7,0.00009434208,0.9974275,0.0000058472356,0.0000035237476,0.00003597281,0.0019733568,0.00017672767,0.00007912748,0.000012588122,0.00018736467,0.0000028235586],"about_ca_topic_score_codex":0.004420428,"about_ca_topic_score_gemma":0.006171033,"teacher_disagreement_score":0.004420428,"about_ca_system_score_codex":0.0003977864,"about_ca_system_score_gemma":0.0006591854,"threshold_uncertainty_score":0.010605156},"labels":[],"label_agreement":null},{"id":"W1977788398","doi":"10.1080/02602930903337612","title":"Student satisfaction with Canadian music programmes: the application of the American Customer Satisfaction Model in higher education","year":2010,"lang":"en","type":"article","venue":"Assessment & Evaluation in Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Lakehead University","funders":"","keywords":"Loyalty; Customer satisfaction; Psychology; Higher education; Word of mouth; Marketing; Quality (philosophy); Minor (academic); Social psychology; Advertising; Business; Political science","score_opus":0.04703466291038546,"score_gpt":0.3601511729886637,"score_spread":0.3131165100782783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1977788398","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9733698,0.00023122541,0.002432952,0.00088742434,0.000018505894,0.000085728105,0.00027301454,0.00002346362,0.022677993],"genre_scores_gemma":[0.99884546,0.00012574422,0.00048096888,0.00003793431,0.0000036524427,0.000017794093,0.00009105255,0.0000018166286,0.000395601],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99837047,0.00046769812,0.000047092704,0.00007368847,0.0007950359,0.0002459768],"domain_scores_gemma":[0.9968882,0.0009918109,0.00040103236,0.00010404572,0.0012606804,0.0003541688],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020850375,0.00026610948,0.00024446158,0.0015498667,0.0014142212,0.0021715735,0.0006614894,0.00045966986,0.0023484642],"category_scores_gemma":[0.005898127,0.00013145605,0.0004605552,0.003720724,0.0011896499,0.0006516333,0.0009068599,0.0006664959,0.00017276057],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017709639,0.00022393488,0.89670163,0.00009677151,0.000071276285,0.00012727473,0.004278403,0.004925924,0.00035990932,0.014303691,0.0034010177,0.07533322],"study_design_scores_gemma":[0.0000191513,0.00025073864,0.9483789,0.000080806654,0.00007110213,0.0001235416,0.009968613,0.03228401,0.0002913597,0.0032325499,0.0052412474,0.000058075493],"about_ca_topic_score_codex":0.7251483,"about_ca_topic_score_gemma":0.7174302,"teacher_disagreement_score":0.27485168,"about_ca_system_score_codex":0.009051645,"about_ca_system_score_gemma":0.010935584,"threshold_uncertainty_score":0.5529406},"labels":[],"label_agreement":null},{"id":"W1978082545","doi":"10.1108/09604520510617284","title":"Relationship benefits in an internet environment","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"The Internet; Context (archaeology); Marketing; Business; Value (mathematics); Originality; Face (sociological concept); Computer science; Psychology; World Wide Web; Sociology; Social psychology","score_opus":0.07137221093959012,"score_gpt":0.28824917103705716,"score_spread":0.21687696009746704,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978082545","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8802212,0.001271759,0.002451124,0.0024210606,0.00005002699,0.00004656491,0.000061158,0.00004541337,0.113431685],"genre_scores_gemma":[0.99746895,0.00035625504,0.00044019494,0.00020771494,0.00002178916,0.000008658092,0.000013733316,0.000004778817,0.0014780007],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9982608,0.0011334651,0.00004664799,0.00007501653,0.00033326354,0.00015092373],"domain_scores_gemma":[0.9951751,0.0025510564,0.00090479373,0.0002985626,0.00040398922,0.00066640147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013648232,0.00011215012,0.00014757311,0.00062945497,0.0012794909,0.0025798378,0.00020579243,0.0003252969,0.007957326],"category_scores_gemma":[0.004320366,0.000071961,0.00012250894,0.0006833334,0.0015242274,0.0024107425,0.0023576936,0.0007253883,0.0003682895],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005184623,0.0014110609,0.23423095,0.00090063806,0.00013334154,0.0025130662,0.088590115,0.0011128944,0.0076170666,0.12472233,0.009576988,0.52867305],"study_design_scores_gemma":[0.00007997192,0.0020156458,0.4681367,0.00069711753,0.00016766871,0.0040225564,0.23419124,0.0019893697,0.0025909706,0.048393227,0.23762761,0.000087898334],"about_ca_topic_score_codex":0.00069928647,"about_ca_topic_score_gemma":0.0013272441,"teacher_disagreement_score":0.007957326,"about_ca_system_score_codex":0.00058994244,"about_ca_system_score_gemma":0.00051284465,"threshold_uncertainty_score":0.02661997},"labels":[],"label_agreement":null},{"id":"W1978085138","doi":"10.1108/10610420910949004","title":"Product recall crisis management: the impact on manufacturer's image, consumer loyalty and purchase intention","year":2009,"lang":"en","type":"article","venue":"Journal of Product & Brand Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":153,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Loyalty; Recall; Marketing; Business; Advertising; Product (mathematics); Structural equation modeling; Perception; Sample (material); Psychology","score_opus":0.01486108378897428,"score_gpt":0.27169859247058453,"score_spread":0.25683750868161026,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978085138","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974031,0.00033312046,0.00014461203,0.00014737369,0.0000046646173,0.000015191768,0.000031088035,0.000005502614,0.0019153587],"genre_scores_gemma":[0.99928457,0.0001108521,0.00015597239,0.000046480567,0.000006387334,0.000007276388,0.00003564771,0.0000015673345,0.00035118297],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987319,0.0004765664,0.00013129055,0.00010495105,0.00041372562,0.00014149994],"domain_scores_gemma":[0.986893,0.0060854014,0.0046722153,0.0005216305,0.0011523282,0.0006753981],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018831152,0.00025412443,0.00028748132,0.00066952914,0.00038124356,0.0017018215,0.0003403964,0.0005864322,0.0033061253],"category_scores_gemma":[0.009339538,0.00016511582,0.0005720006,0.00042841528,0.00041793587,0.00090244407,0.0007443655,0.0008811085,0.00025866108],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045335223,0.00086284126,0.9550533,0.0002260976,0.00018970092,0.00016949973,0.0024672488,0.00021875858,0.0010166317,0.00023868213,0.00034957787,0.038754284],"study_design_scores_gemma":[0.000010888649,0.00068025186,0.9915275,0.00006539199,0.00013465315,0.00021370736,0.004936562,0.00091488194,0.00070770126,0.00014746714,0.00064270117,0.000018317898],"about_ca_topic_score_codex":0.0028781004,"about_ca_topic_score_gemma":0.002788421,"teacher_disagreement_score":0.0033061253,"about_ca_system_score_codex":0.0005468245,"about_ca_system_score_gemma":0.0006374895,"threshold_uncertainty_score":0.011060059},"labels":[],"label_agreement":null},{"id":"W1978182232","doi":"10.1007/s11002-006-3796-4","title":"The effects of relationship quality on customer retaliation","year":2006,"lang":"en","type":"article","venue":"Marketing Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":403,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta; Western University","funders":"","keywords":"Controllability; Quality (philosophy); Construct (python library); Service quality; Service (business); Partial least squares regression; Attribution; Psychology; Marketing; Social psychology; Business; Computer science; Mathematics; Statistics; Epistemology","score_opus":0.014353729538165164,"score_gpt":0.2384119113303931,"score_spread":0.22405818179222795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978182232","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99253523,0.00029334595,0.000120659155,0.00068428315,0.000021672004,0.000020337517,0.00006617563,0.000009038526,0.0062493244],"genre_scores_gemma":[0.9980089,0.00011117538,0.00006405604,0.00014287091,0.00003380861,0.0000070668884,0.000048623057,0.000012892874,0.0015706347],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9926549,0.004530988,0.00030444577,0.00029714464,0.0009786094,0.0012339],"domain_scores_gemma":[0.60094494,0.33455044,0.034180008,0.0070097786,0.010494652,0.0128201675],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008392024,0.00033278632,0.0006794332,0.0012550827,0.0016501099,0.00412853,0.0010218088,0.0022760308,0.015124107],"category_scores_gemma":[0.086574435,0.00038763296,0.00084324833,0.0014288757,0.0018518523,0.0017819589,0.0013530235,0.004166169,0.0014961205],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.015820786,0.00981684,0.8932495,0.00018522736,0.0005760553,0.0012074137,0.00492123,0.0038806922,0.0042130062,0.006430368,0.0023689729,0.05732992],"study_design_scores_gemma":[0.00023328248,0.0015140056,0.98787177,0.00004311216,0.00037473944,0.00028054754,0.002464136,0.0028603883,0.0009440542,0.0023362304,0.0010350313,0.00004276507],"about_ca_topic_score_codex":0.009996313,"about_ca_topic_score_gemma":0.010612508,"teacher_disagreement_score":0.015124107,"about_ca_system_score_codex":0.0025454902,"about_ca_system_score_gemma":0.002011994,"threshold_uncertainty_score":0.050595224},"labels":[],"label_agreement":null},{"id":"W1978366186","doi":"10.5430/wje.v4n5p86","title":"Educational Service Quality in Zanjan University of Medical Sciences from Students' Point of View","year":2014,"lang":"en","type":"article","venue":"World Journal of Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Stratified sampling; Quality (philosophy); Psychology; Dimension (graph theory); Service (business); Medical education; Data collection; Test (biology); Perception; Applied psychology; Statistics; Medicine; Mathematics; Marketing; Business","score_opus":0.03969748980802079,"score_gpt":0.33740804166021954,"score_spread":0.29771055185219875,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978366186","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99887997,0.00025176385,0.000035653946,0.00023583998,0.0000054322727,0.000004661391,0.000029019919,0.0000016712173,0.00055592105],"genre_scores_gemma":[0.99960643,0.00016080287,0.000053022708,0.000040190975,0.0000047327626,0.0000025690708,0.000032429256,3.4172737e-7,0.000099456935],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990305,0.00018586684,0.00007682422,0.00005196918,0.00039017628,0.00026479506],"domain_scores_gemma":[0.9988393,0.00016647611,0.00045023847,0.000026027912,0.00019806591,0.00032002624],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011853436,0.00011662605,0.00023020408,0.0009967334,0.000891067,0.0010918046,0.00013382519,0.00023236094,0.0018347418],"category_scores_gemma":[0.0024956781,0.00012465302,0.00017443801,0.0012033519,0.0004087166,0.0003656064,0.00058368413,0.000338271,0.0000966414],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007931998,0.00017465156,0.96445334,0.00010327532,0.000024063502,0.00020501901,0.005456764,0.00013250447,0.00062231213,0.0005323533,0.00079399033,0.027422307],"study_design_scores_gemma":[0.0000049159485,0.00015462878,0.9913095,0.000050575916,0.00000920142,0.00016642125,0.006690263,0.00015089937,0.00010213187,0.00005955601,0.0012953406,0.0000065364734],"about_ca_topic_score_codex":0.016417224,"about_ca_topic_score_gemma":0.025052335,"teacher_disagreement_score":0.016417224,"about_ca_system_score_codex":0.0014063931,"about_ca_system_score_gemma":0.0018544914,"threshold_uncertainty_score":0.032643378},"labels":[],"label_agreement":null},{"id":"W1978613532","doi":"10.1108/ijbm-02-2013-0022","title":"Online relationship quality: scale development and initial testing","year":2014,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":98,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Scale (ratio); Quality (philosophy); Marketing; Originality; Exploratory research; Business; Perception; Relationship marketing; Computer-assisted web interviewing; Knowledge management; Psychology; Computer science; Marketing management; Social psychology","score_opus":0.06453997592153432,"score_gpt":0.31551144963169236,"score_spread":0.25097147371015804,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978613532","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8284595,0.0006999242,0.08188732,0.00145004,0.00048711136,0.060053546,0.0019253101,0.00062164204,0.024415663],"genre_scores_gemma":[0.6755514,0.000841153,0.22715431,0.00056707807,0.00018094108,0.08708745,0.0033402739,0.00024891173,0.005028398],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9828425,0.0074907127,0.002064045,0.00086981343,0.006177767,0.0005550658],"domain_scores_gemma":[0.9353244,0.03231761,0.0019818451,0.004704927,0.024307644,0.0013636677],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03691297,0.0007517457,0.000832043,0.0023916787,0.0013597673,0.0015764448,0.0017008982,0.0011573622,0.0058051017],"category_scores_gemma":[0.06421293,0.0006204353,0.0015214273,0.0022078014,0.0013718043,0.0021303429,0.0022194034,0.0018514813,0.002014413],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014006612,0.009502658,0.2813832,0.0018982934,0.00019053533,0.00047563406,0.017769285,0.0020120982,0.009480955,0.0064920024,0.0132169975,0.65617764],"study_design_scores_gemma":[0.0015896979,0.024134267,0.7987599,0.0022088657,0.00046207797,0.001459653,0.02686671,0.02846523,0.015615197,0.010945733,0.08915625,0.00033656793],"about_ca_topic_score_codex":0.0010958408,"about_ca_topic_score_gemma":0.001528435,"teacher_disagreement_score":0.03691297,"about_ca_system_score_codex":0.0012749467,"about_ca_system_score_gemma":0.0037743286,"threshold_uncertainty_score":0.19521672},"labels":[],"label_agreement":null},{"id":"W1978649869","doi":"10.1080/10495140802111927","title":"Building the Charity Brand Community","year":2009,"lang":"en","type":"article","venue":"Journal of Nonprofit & Public Sector Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":57,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burnaby Hospital; Simon Fraser University; University of Calgary","funders":"","keywords":"Supporter; Brand community; Brand management; Marketing; Loyalty; Brand loyalty; Experiential learning; Corporate branding; Public relations; Conceptual model; Conceptual framework; Business; Sociology; Advertising; Political science","score_opus":0.04906141408465076,"score_gpt":0.27204028583184353,"score_spread":0.22297887174719278,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978649869","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.47156098,0.0018499086,0.075767405,0.04532041,0.0011601741,0.00053329335,0.0001223081,0.0008893366,0.40279627],"genre_scores_gemma":[0.96116304,0.0005105932,0.019473476,0.0018699294,0.00017774597,0.00009669495,0.00005023376,0.00009420968,0.016564185],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.9972704,0.0012303368,0.000049166603,0.00035016926,0.0006476155,0.00045228467],"domain_scores_gemma":[0.9897453,0.0017865084,0.0007289287,0.0011538801,0.0018879478,0.0046974686],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0054826876,0.00027219846,0.00022512402,0.0020088952,0.0073283715,0.0066004153,0.0011614719,0.0018457534,0.012241131],"category_scores_gemma":[0.010263694,0.0004498509,0.00036293227,0.00070095895,0.0048232884,0.009479581,0.013781716,0.0025565505,0.0021369592],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014449882,0.001100489,0.02553135,0.00032116848,0.00005081149,0.00065660046,0.03433233,0.0011850207,0.0043755127,0.4780542,0.033077594,0.42117038],"study_design_scores_gemma":[0.00009605978,0.00065749715,0.01468645,0.0006111685,0.00007172042,0.0010131341,0.042293366,0.008263347,0.003868678,0.27623868,0.6520605,0.00013941631],"about_ca_topic_score_codex":0.0026428013,"about_ca_topic_score_gemma":0.0061305654,"teacher_disagreement_score":0.012241131,"about_ca_system_score_codex":0.0021547116,"about_ca_system_score_gemma":0.006343125,"threshold_uncertainty_score":0.040950656},"labels":[],"label_agreement":null},{"id":"W1978755582","doi":"10.1108/02621711311326356","title":"Organizational commitment and users’ perception of ease of use: a study among bank managers","year":2013,"lang":"en","type":"article","venue":"Journal of Management Development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Antecedent (behavioral psychology); Organizational commitment; Perception; Usability; Business; Psychology; Knowledge management; Perceived organizational support; Marketing; Social psychology; Computer science","score_opus":0.022222529136352736,"score_gpt":0.22752705404394158,"score_spread":0.20530452490758885,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978755582","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99937856,0.00006870913,0.000039415456,0.00010229666,0.0000020707994,0.000004862429,0.0000071184854,6.297923e-7,0.00039634042],"genre_scores_gemma":[0.999584,0.00006657724,0.000053142252,0.000076382516,0.0000039660395,0.000009982381,0.000008352907,0.0000010612107,0.00019656027],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99787724,0.0012146537,0.00017320414,0.00009634214,0.00041080074,0.00022787934],"domain_scores_gemma":[0.9887066,0.0050638593,0.0032349117,0.0003924642,0.0011053642,0.0014968867],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003586999,0.00015240605,0.00025652393,0.0008048414,0.0012150888,0.0022287045,0.00031946023,0.00059199834,0.00285884],"category_scores_gemma":[0.008741561,0.0003731028,0.00021997561,0.0007603959,0.00093963585,0.0013466682,0.0010152449,0.0010551809,0.00043675717],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000114611,0.0006353696,0.8736976,0.00010240424,0.000041154282,0.00029630575,0.10958284,0.000036240162,0.0009996191,0.00022144432,0.0003986593,0.013873751],"study_design_scores_gemma":[0.000011352472,0.00046324596,0.82331455,0.00007713506,0.000020818276,0.0003270962,0.17349748,0.00024927754,0.00021432475,0.00008561425,0.0017136417,0.0000254958],"about_ca_topic_score_codex":0.003956884,"about_ca_topic_score_gemma":0.005573204,"teacher_disagreement_score":0.003956884,"about_ca_system_score_codex":0.000600595,"about_ca_system_score_gemma":0.0006780864,"threshold_uncertainty_score":0.018970072},"labels":[],"label_agreement":null},{"id":"W1978981761","doi":"10.5539/ijms.v5n6p52","title":"How Improving the Customer Experience Quality and Business Performance? A Case Study by Mystery Shopper Practices","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Customer satisfaction; Service quality; Order (exchange); Quality (philosophy); China; Customer advocacy; Customer retention; Customer service; Customer experience; Service (business); Customer to customer; Advertising","score_opus":0.0693524670534203,"score_gpt":0.34146351133099007,"score_spread":0.27211104427756977,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978981761","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9938595,0.0002449511,0.00075252925,0.00070670166,0.000014778544,0.00007061276,0.000015140727,0.0000072601956,0.004328465],"genre_scores_gemma":[0.9972914,0.00029299385,0.0011201714,0.00011706779,0.000010832438,0.000027721573,0.000009594401,0.0000049256696,0.0011252954],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9969572,0.0018882428,0.00009211328,0.00017104471,0.00041944205,0.00047198462],"domain_scores_gemma":[0.9970137,0.0014330894,0.00041668088,0.00021883703,0.0003795151,0.0005381458],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003169736,0.00030180064,0.00029504683,0.0007753555,0.0041140476,0.0029912998,0.000949921,0.0014501668,0.002015536],"category_scores_gemma":[0.004606471,0.00028398243,0.0003948407,0.0010581183,0.0021928542,0.0026974909,0.0018791327,0.0013156496,0.00021577034],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004980104,0.004217018,0.13770828,0.00091215025,0.00009051665,0.0365123,0.66780376,0.0011876249,0.0071878377,0.015736695,0.0065971827,0.12154854],"study_design_scores_gemma":[0.000062595966,0.0023599714,0.065898106,0.0002975868,0.00008155618,0.009737367,0.88039577,0.0032002525,0.004809236,0.0015472473,0.031502392,0.00010787171],"about_ca_topic_score_codex":0.004552534,"about_ca_topic_score_gemma":0.009420422,"teacher_disagreement_score":0.004552534,"about_ca_system_score_codex":0.0020727867,"about_ca_system_score_gemma":0.0013375685,"threshold_uncertainty_score":0.01676333},"labels":[],"label_agreement":null},{"id":"W1979042447","doi":"10.1007/s10957-009-9536-1","title":"Social Relationship and Transactional Marketing Policies—Maximizing Customer Lifetime Value","year":2009,"lang":"en","type":"article","venue":"Journal of Optimization Theory and Applications","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Customer lifetime value; Value (mathematics); Marketing; Mathematics; Relationship marketing; Theory of computation; Transactional leadership; Customer value; Social marketing; Business; Microeconomics; Loyalty business model; Economics; Marketing management; Statistics; Management; Algorithm","score_opus":0.017282108911749007,"score_gpt":0.26932700625420275,"score_spread":0.2520448973424537,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1979042447","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5634241,0.0021750226,0.3886743,0.006073616,0.00017096444,0.00015805537,0.00015174136,0.0001714196,0.03900088],"genre_scores_gemma":[0.99184656,0.00034042817,0.005059651,0.00009494667,0.00006311754,0.000022964105,0.000015413341,0.000019823461,0.0025369858],"study_design_codex":"simulation_or_modeling","study_design_gemma":"not_applicable","domain_scores_codex":[0.99890816,0.00068052625,0.000028098908,0.000102099235,0.00011206694,0.00016904071],"domain_scores_gemma":[0.9962069,0.0024321408,0.0004523749,0.00018705204,0.00035517034,0.00036631676],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020604793,0.00066699914,0.0008656836,0.0006496118,0.0006200602,0.0020658623,0.0009768626,0.0017211443,0.004130385],"category_scores_gemma":[0.007618805,0.00037469968,0.0003451349,0.00084777054,0.0011738613,0.0033518632,0.00092514645,0.00095371803,0.0003182619],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00065792387,0.00062768994,0.005156655,0.00026057273,0.00019978159,0.0001670322,0.00027648848,0.46328115,0.004779788,0.4534956,0.004440514,0.066656716],"study_design_scores_gemma":[0.000057410245,0.00032627548,0.0020943247,0.0000517402,0.00007987242,0.00011008916,0.00027604765,0.7818666,0.0013265283,0.21148239,0.0022990636,0.00002964253],"about_ca_topic_score_codex":0.00088627514,"about_ca_topic_score_gemma":0.0010629836,"teacher_disagreement_score":0.004130385,"about_ca_system_score_codex":0.001761489,"about_ca_system_score_gemma":0.0012487402,"threshold_uncertainty_score":0.013817549},"labels":[],"label_agreement":null},{"id":"W1979372051","doi":"10.5539/ijms.v2n2p13","title":"Comparison of Service Quality Gaps among Teachers and Students as Internal and External Customers","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Sains Malaysia","keywords":"Quality (philosophy); Service quality; Service (business); Marketing; Business; Psychology; Medical education; Medicine; Physics","score_opus":0.0378237040754645,"score_gpt":0.3997292171334591,"score_spread":0.3619055130579946,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1979372051","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996815,0.00001843449,0.00001960566,0.000023993081,7.174209e-7,0.0000014534058,0.000008944609,6.2412397e-7,0.00024476534],"genre_scores_gemma":[0.99987817,0.000015148177,0.000014696265,0.0000058789797,0.0000012150452,0.0000016383888,0.000020263042,4.3494742e-7,0.0000626304],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99888045,0.00019015292,0.0000734955,0.00008553137,0.0004152712,0.0003552084],"domain_scores_gemma":[0.9958643,0.00086595974,0.0015579464,0.00015207822,0.00083761534,0.00072205195],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014775933,0.0001460091,0.00029501817,0.001447914,0.0006175982,0.0013567901,0.00027162477,0.0003662137,0.0018761775],"category_scores_gemma":[0.00501393,0.00014590319,0.00025281723,0.0012238602,0.0005632291,0.0009956876,0.0009173375,0.0005038843,0.00018712427],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007208342,0.0001341887,0.9827423,0.000017157749,0.000009744896,0.000054484382,0.007893738,0.000030369003,0.00022237991,0.00018503546,0.00010033701,0.008538162],"study_design_scores_gemma":[0.0000049770306,0.00015357618,0.97562397,0.000010786093,0.000008680816,0.00009177768,0.023286426,0.00020529373,0.00016898102,0.00010167702,0.00033949985,0.000004444293],"about_ca_topic_score_codex":0.006188349,"about_ca_topic_score_gemma":0.008063971,"teacher_disagreement_score":0.006188349,"about_ca_system_score_codex":0.0008036883,"about_ca_system_score_gemma":0.0010726184,"threshold_uncertainty_score":0.012304664},"labels":[],"label_agreement":null},{"id":"W1979603956","doi":"10.1108/msq-11-2013-0255","title":"Trust transfer and the effect of service quality on trust in the healthcare industry","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Generalizability theory; Structural equation modeling; Service quality; Health care; Quality (philosophy); Business; Affect (linguistics); Outcome (game theory); Originality; Psychology; Marketing; Service (business); Social psychology; Computer science; Economics; Microeconomics","score_opus":0.032245288570989794,"score_gpt":0.299557586657069,"score_spread":0.2673122980860792,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1979603956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9938577,0.00023955562,0.001199017,0.0009879993,0.000014250824,0.00003082937,0.000050710565,0.000006596,0.003613462],"genre_scores_gemma":[0.99977845,0.000027595772,0.00008839924,0.000022579123,0.0000031561153,0.0000047877907,0.000009975481,8.062325e-7,0.00006432181],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.988808,0.006233095,0.00096340117,0.0006076182,0.0022155882,0.0011723127],"domain_scores_gemma":[0.9198033,0.039406832,0.025813201,0.004285722,0.0052987607,0.005392243],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0065374556,0.00024530423,0.00040166112,0.0010529452,0.0011140163,0.0022894756,0.00042715194,0.0006213146,0.0038860785],"category_scores_gemma":[0.049097095,0.00023247617,0.00092621887,0.00097182975,0.0015510803,0.0014569251,0.0022670482,0.0017606801,0.00019155144],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024734522,0.0003713913,0.9726335,0.00010064599,0.00032767758,0.00022095238,0.0042645778,0.00074218604,0.00022009097,0.0019676827,0.00034507533,0.018558882],"study_design_scores_gemma":[0.000039593724,0.0003299117,0.98400277,0.00014840958,0.00016904854,0.00018329792,0.005522124,0.005934168,0.00031584981,0.0024293892,0.0008895137,0.000035968456],"about_ca_topic_score_codex":0.012940337,"about_ca_topic_score_gemma":0.009867571,"teacher_disagreement_score":0.012940337,"about_ca_system_score_codex":0.0036286972,"about_ca_system_score_gemma":0.0032819516,"threshold_uncertainty_score":0.034573793},"labels":[],"label_agreement":null},{"id":"W1980862740","doi":"10.1016/j.im.2006.10.008","title":"How can the Web help build customer relationships?","year":2006,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":147,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University; Wilfrid Laurier University","funders":"","keywords":"LISREL; Customer relationship management; Focus (optics); Consumer behaviour; World Wide Web; Marketing; Computer science; Advertising; Business; Structural equation modeling; Engineering","score_opus":0.019013321440444052,"score_gpt":0.2150856300408972,"score_spread":0.19607230860045316,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1980862740","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.108308226,0.024234697,0.013544009,0.25127146,0.004813068,0.00012631656,0.0005813793,0.0017577177,0.59536314],"genre_scores_gemma":[0.83116966,0.031958774,0.019192241,0.026642732,0.003854872,0.00013916603,0.00060704723,0.00036287203,0.08607274],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99885523,0.00058949675,0.000029101235,0.000056516157,0.00028059087,0.00018915247],"domain_scores_gemma":[0.994635,0.002878424,0.0002824968,0.00041180197,0.001034625,0.0007575985],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023069386,0.00027541694,0.00028120627,0.0013916893,0.0010481726,0.008108969,0.0008070359,0.0031362546,0.02581425],"category_scores_gemma":[0.010016162,0.00023386319,0.0003552723,0.0015702695,0.0012880849,0.01569307,0.0016848271,0.0017961586,0.011805219],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017181368,0.00084189844,0.016736569,0.000666114,0.000087475775,0.00038644404,0.0024231256,0.0005792378,0.0010328951,0.087364644,0.22822109,0.6614887],"study_design_scores_gemma":[0.00013793063,0.00021889384,0.017551776,0.0013745541,0.00014109255,0.0009484505,0.011154401,0.00597371,0.0019559069,0.2563293,0.7041142,0.000099879326],"about_ca_topic_score_codex":0.0029377188,"about_ca_topic_score_gemma":0.004224844,"teacher_disagreement_score":0.02581425,"about_ca_system_score_codex":0.0006158777,"about_ca_system_score_gemma":0.0011667362,"threshold_uncertainty_score":0.086357296},"labels":[],"label_agreement":null},{"id":"W1980870284","doi":"10.5539/ijef.v6n4p36","title":"A Comparative Analysis of Customers’ Satisfaction for Conventional and Islamic Insurance Companies in Pakistan","year":2014,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Islam; SERVQUAL; Service quality; Business; Marketing; Quality (philosophy); Empathy; Service (business); Actuarial science; Psychology","score_opus":0.023601715144935698,"score_gpt":0.2888835244543167,"score_spread":0.265281809309381,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1980870284","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995339,0.000019658199,0.000019009203,0.000023320477,9.869349e-7,0.0000021067924,0.00004534952,5.897727e-7,0.00035518728],"genre_scores_gemma":[0.9997799,0.000021428501,0.000015492682,0.000010919661,0.0000011515539,0.000001966177,0.000061566745,2.8173227e-7,0.00010725395],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994771,0.000113136826,0.00005088827,0.00004124533,0.00017214492,0.0001454935],"domain_scores_gemma":[0.9981571,0.0006591106,0.0004269247,0.000049886596,0.00043155736,0.0002754423],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007138328,0.00010822011,0.00020253785,0.0006308474,0.0005502323,0.00071836275,0.0001389633,0.00031380818,0.0028252823],"category_scores_gemma":[0.0019917844,0.00009004773,0.00033612552,0.0011342051,0.000344586,0.0004965537,0.0003227785,0.0003681424,0.00026525382],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019939805,0.00016961551,0.98129064,0.000031749616,0.00002869343,0.00025451425,0.0044354987,0.00012158134,0.0003691088,0.00018133716,0.00045223683,0.012465695],"study_design_scores_gemma":[0.0000043279388,0.00033600675,0.98532015,0.000009870932,0.000011868922,0.00022630296,0.013153139,0.00033972683,0.00011553587,0.000035801346,0.0004383376,0.000008853059],"about_ca_topic_score_codex":0.0063172434,"about_ca_topic_score_gemma":0.0068023526,"teacher_disagreement_score":0.0063172434,"about_ca_system_score_codex":0.00051946676,"about_ca_system_score_gemma":0.00042426577,"threshold_uncertainty_score":0.012560964},"labels":[],"label_agreement":null},{"id":"W1980884652","doi":"10.1108/jsm-02-2014-0063","title":"The role of listening in e-contact center customer relationship management","year":2015,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Active listening; Psychology; Interpersonal communication; Service quality; Loyalty; Interpersonal influence; Value (mathematics); Service (business); Quality (philosophy); Originality; Customer satisfaction; Marketing; Social psychology; Business; Computer science; Communication","score_opus":0.017151822195032685,"score_gpt":0.24476262521602396,"score_spread":0.22761080302099126,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1980884652","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96398854,0.00079383823,0.0034627346,0.0015127747,0.000045087905,0.000077144876,0.000034388522,0.000056197954,0.030029416],"genre_scores_gemma":[0.9976821,0.00023127858,0.0009984324,0.00023282615,0.000026679485,0.000019043851,0.000018794039,0.000007982737,0.0007829293],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99593544,0.0026646573,0.0001677375,0.00023370545,0.0006350465,0.00036335143],"domain_scores_gemma":[0.9785542,0.013977108,0.0034032848,0.00057641516,0.0013953898,0.0020935987],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036700165,0.00031265098,0.00027225324,0.0008025186,0.0012783062,0.005004328,0.0006882885,0.001026302,0.004785408],"category_scores_gemma":[0.017424548,0.0001810742,0.0003294277,0.0006476377,0.001158989,0.0024280169,0.002359197,0.0011867994,0.0005200543],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011070378,0.0021046188,0.36483285,0.0010098495,0.0003653082,0.0018739513,0.10289866,0.0010858267,0.009682433,0.0067769354,0.004539177,0.5037234],"study_design_scores_gemma":[0.00009470485,0.0020195858,0.7526841,0.0007590776,0.00035363552,0.0026052431,0.19618672,0.0071636466,0.0037162509,0.013319719,0.02088187,0.00021547457],"about_ca_topic_score_codex":0.0006121869,"about_ca_topic_score_gemma":0.00096106774,"teacher_disagreement_score":0.005004328,"about_ca_system_score_codex":0.00062075147,"about_ca_system_score_gemma":0.00087318546,"threshold_uncertainty_score":0.01940918},"labels":[],"label_agreement":null},{"id":"W1981125826","doi":"10.1108/01443571011094262","title":"Buyer supplier perspectives on supply chain relationships","year":2010,"lang":"en","type":"article","venue":"International Journal of Operations & Production Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":166,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Transaction cost; Social exchange theory; Supply chain; Business; Marketing; Originality; Database transaction; Supplier relationship management; Industrial organization; Supply chain management; Perception; Microeconomics; Economics; Computer science; Qualitative research; Psychology; Social psychology; Sociology","score_opus":0.02397743279392548,"score_gpt":0.2753233020747183,"score_spread":0.2513458692807928,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1981125826","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.755368,0.0040744995,0.02998881,0.006254631,0.00008099077,0.000066111446,0.00006789651,0.000067711575,0.20403129],"genre_scores_gemma":[0.99658716,0.00086044444,0.0007928782,0.00017798797,0.000016122582,0.000008834388,0.0000124306525,0.000009441377,0.0015346237],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99209386,0.0055906265,0.00020643629,0.00022570894,0.0015119048,0.00037133967],"domain_scores_gemma":[0.9867488,0.010055669,0.0011434467,0.0003733167,0.0010480534,0.0006307228],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005729032,0.00030245047,0.00031734962,0.001778908,0.0027840012,0.007257059,0.0005662555,0.0011330848,0.011537108],"category_scores_gemma":[0.011518341,0.00027427287,0.0003063371,0.0024144528,0.0037222973,0.005757107,0.0041185394,0.001301812,0.0004944029],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002597803,0.00020849603,0.09448537,0.0009953318,0.00014160505,0.004397091,0.3523904,0.0045366283,0.004153897,0.4279565,0.0032164128,0.107258424],"study_design_scores_gemma":[0.000049611444,0.000699051,0.0617111,0.0009091178,0.00014066277,0.0038163376,0.6629983,0.009222726,0.0028781632,0.1420346,0.1154102,0.0001300557],"about_ca_topic_score_codex":0.0019143497,"about_ca_topic_score_gemma":0.0013909652,"teacher_disagreement_score":0.011537108,"about_ca_system_score_codex":0.0025312654,"about_ca_system_score_gemma":0.0015833329,"threshold_uncertainty_score":0.038595438},"labels":[],"label_agreement":null},{"id":"W1981679684","doi":"10.1108/09590550210449412","title":"Lessons learned from the world’s best retailers","year":2002,"lang":"en","type":"article","venue":"International Journal of Retail & Distribution Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":56,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Adaptability; Business; Marketing; Best practice; Advertising; Management; Economics","score_opus":0.09117989638274081,"score_gpt":0.30121022986190893,"score_spread":0.2100303334791681,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1981679684","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.06210163,0.03746615,0.0024407185,0.7845484,0.008233043,0.00007959772,0.00047077835,0.000113678514,0.10454612],"genre_scores_gemma":[0.6553407,0.08459805,0.009931273,0.15935636,0.002578927,0.000102247075,0.00058936793,0.00016365673,0.08733947],"study_design_codex":"not_applicable","study_design_gemma":"qualitative","domain_scores_codex":[0.99568826,0.001930014,0.00016601094,0.00036494966,0.0009658997,0.000884791],"domain_scores_gemma":[0.9906351,0.0033095363,0.00027543132,0.00046537802,0.0025974407,0.00271708],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007434394,0.00062590477,0.0005981415,0.00097129017,0.0043233167,0.009282775,0.0018382041,0.003768762,0.011855305],"category_scores_gemma":[0.01161041,0.00030069603,0.00053725636,0.0016912146,0.0038685673,0.010023105,0.0039658756,0.005411995,0.0019047699],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013739198,0.00064969383,0.008118963,0.0014070333,0.000052425807,0.0021288819,0.040709585,0.00061199634,0.00038174485,0.057687096,0.5036614,0.38445386],"study_design_scores_gemma":[0.000034620156,0.00012729784,0.00501691,0.0028241375,0.000028285538,0.0007976952,0.13578735,0.00021189386,0.0006025022,0.046000242,0.80849737,0.00007172335],"about_ca_topic_score_codex":0.025581047,"about_ca_topic_score_gemma":0.06479468,"teacher_disagreement_score":0.025581047,"about_ca_system_score_codex":0.0047955858,"about_ca_system_score_gemma":0.0113679515,"threshold_uncertainty_score":0.05086434},"labels":[],"label_agreement":null},{"id":"W1981901922","doi":"10.1111/j.1365-2575.2008.00293.x","title":"Applying relationship theories to web site design: development and validation of a site‐communality scale","year":2008,"lang":"en","type":"article","venue":"Information Systems Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University; Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Web site; Loyalty; Dimension (graph theory); Scale (ratio); Sample (material); Antecedent (behavioral psychology); Marketing; Psychology; Business; Social psychology; The Internet; Computer science; World Wide Web; Geography","score_opus":0.058578035427977765,"score_gpt":0.25774065234962157,"score_spread":0.1991626169216438,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1981901922","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9717371,0.000066464796,0.015662696,0.00013483228,0.000025651114,0.0039490093,0.00024761926,0.000076510005,0.0081001865],"genre_scores_gemma":[0.9618076,0.00007757241,0.031560373,0.000057674195,0.000015233757,0.0054933163,0.0003520562,0.00003287694,0.00060335407],"study_design_codex":"observational","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.9839324,0.009345086,0.0015684366,0.0006471529,0.004123277,0.0003836551],"domain_scores_gemma":[0.8814486,0.08471591,0.007779713,0.0070284083,0.01653434,0.0024929862],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.031554036,0.00044717477,0.0006355479,0.0046348474,0.0015701887,0.0022135687,0.0014967204,0.0009597464,0.0030483042],"category_scores_gemma":[0.073706165,0.0006454819,0.001271663,0.0027282473,0.0018098637,0.0025553787,0.0029587059,0.0015223592,0.00060981157],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040344318,0.0037590158,0.8101759,0.00037712566,0.0002480211,0.00020954922,0.016154636,0.0025326398,0.0019669442,0.00524849,0.0015217148,0.1574026],"study_design_scores_gemma":[0.0003024765,0.0035996393,0.9328336,0.00026204032,0.00017639867,0.00025683138,0.015462651,0.031727795,0.002596432,0.005699888,0.006976822,0.00010539827],"about_ca_topic_score_codex":0.0018144958,"about_ca_topic_score_gemma":0.0028268276,"teacher_disagreement_score":0.031554036,"about_ca_system_score_codex":0.001378738,"about_ca_system_score_gemma":0.0019401265,"threshold_uncertainty_score":0.16687566},"labels":[],"label_agreement":null},{"id":"W1981948285","doi":"10.5539/ass.v10n2p209","title":"The Role of Long-Term Orientation and Service Recovery on the Relationships between Trust, Bonding, Customer Satisfaction and Customer Loyalty: The Case of Nigerian Retail Banks","year":2013,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer retention; Loyalty business model; Customer satisfaction; Marketing; Customer delight; Extant taxon; Customer advocacy; Loyalty; Consolidation (business); Customer to customer; Customer equity; Service quality; Service (business); Finance","score_opus":0.025803945258117588,"score_gpt":0.26102544152289564,"score_spread":0.23522149626477806,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1981948285","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9958858,0.00020818743,0.00008692915,0.0006032871,0.000003794299,0.000005158175,0.0000044278363,5.229298e-7,0.0032018386],"genre_scores_gemma":[0.9994289,0.00023144811,0.00004030639,0.000035218643,0.0000027589006,0.0000024739777,0.0000035991734,4.236592e-7,0.0002547146],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989832,0.00059543585,0.00002653117,0.000039026756,0.000063198124,0.00029252126],"domain_scores_gemma":[0.997029,0.0017128045,0.00054847234,0.000066896886,0.00024091826,0.0004019103],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001657486,0.00016280128,0.00027056452,0.0007887201,0.0036804178,0.0027458144,0.0005254045,0.00092004926,0.0038531956],"category_scores_gemma":[0.0025255303,0.00017743914,0.00031162432,0.0008864128,0.0027598278,0.0014416648,0.0020546291,0.001647032,0.0001563591],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005233946,0.0009498426,0.61660236,0.00019588291,0.00010745625,0.017386038,0.26552457,0.00078901235,0.0011608884,0.051133446,0.0014022429,0.044224832],"study_design_scores_gemma":[0.000024966712,0.0003090801,0.41696978,0.00032006527,0.00017292246,0.002953858,0.564742,0.0036142482,0.00034218427,0.0063365255,0.0041656513,0.000048689457],"about_ca_topic_score_codex":0.027793685,"about_ca_topic_score_gemma":0.04308793,"teacher_disagreement_score":0.027793685,"about_ca_system_score_codex":0.0020673336,"about_ca_system_score_gemma":0.0021024332,"threshold_uncertainty_score":0.055263817},"labels":[],"label_agreement":null},{"id":"W1982024097","doi":"10.5539/ijms.v6n1p66","title":"Customer Expectation, Satisfaction and Loyalty Relationship in Turkish Airline Industry","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":63,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Turkish; Customer satisfaction; Business; Loyalty business model; Marketing; Aviation; Likert scale; Loyalty; Competition (biology); Government (linguistics); Structural equation modeling; Hotel industry; Tourism; Service quality; Engineering; Mathematics; Statistics","score_opus":0.03240249074373244,"score_gpt":0.30882810216203327,"score_spread":0.2764256114183008,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982024097","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990031,0.0000634183,0.000026750731,0.00008667345,0.0000021265262,0.0000021626836,0.000017003604,0.0000010317914,0.000797816],"genre_scores_gemma":[0.9997166,0.000048063623,0.000020293624,0.000024631749,0.0000020334298,0.0000019910176,0.000033089265,4.1449363e-7,0.00015287413],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989837,0.00034950714,0.00007719487,0.00006665793,0.00030579043,0.00021713792],"domain_scores_gemma":[0.9977679,0.0007668335,0.00062165014,0.000046951045,0.0004623352,0.00033441134],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009408197,0.00011253953,0.00018237653,0.0006172101,0.00049660983,0.0011081077,0.00021108825,0.00042021097,0.002736294],"category_scores_gemma":[0.002985269,0.00010602784,0.0002428299,0.00064958987,0.00028538323,0.0004070563,0.000379708,0.0005182484,0.00024883173],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009763472,0.00033823284,0.9882257,0.000025125275,0.00003431651,0.00017927965,0.0015790542,0.0002151007,0.0002958566,0.0003283894,0.0005616862,0.0081197135],"study_design_scores_gemma":[0.0000048348834,0.0002535015,0.99120235,0.000020126874,0.00001987034,0.0002293791,0.005863778,0.0015337163,0.00013933232,0.000105730396,0.0006151442,0.0000122018755],"about_ca_topic_score_codex":0.008515859,"about_ca_topic_score_gemma":0.0072054677,"teacher_disagreement_score":0.008515859,"about_ca_system_score_codex":0.0005081858,"about_ca_system_score_gemma":0.00056039606,"threshold_uncertainty_score":0.016932607},"labels":[],"label_agreement":null},{"id":"W1982385101","doi":"10.2753/mtp1069-6679170202","title":"Exploring Determinants and Effects of Shared Responsibility in Service Exchanges","year":2009,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":56,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Business; Service (business); Service provider; Marketing; Perception; Psychology","score_opus":0.06045730164956918,"score_gpt":0.29893736391536957,"score_spread":0.23848006226580037,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982385101","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948047,0.00005670474,0.00081529317,0.0005293504,0.000004960213,0.000024870347,0.0000051266657,0.0000037484745,0.0037552393],"genre_scores_gemma":[0.9997888,0.000019419624,0.000108327906,0.000010357014,0.0000023846815,0.000005870986,0.0000027298508,0.0000011886752,0.00006085808],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98450005,0.009956233,0.0006429782,0.00082707277,0.0020750978,0.0019985056],"domain_scores_gemma":[0.9099102,0.059377655,0.015083464,0.003157878,0.004270061,0.0082007805],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009691859,0.000415199,0.00038270836,0.0016408337,0.002480492,0.003828566,0.0007997813,0.0014414528,0.0039999494],"category_scores_gemma":[0.048954148,0.00043392155,0.00084543915,0.0009312459,0.005813651,0.0038249742,0.006148223,0.0025108485,0.00019976188],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002511608,0.0020796065,0.92270464,0.00006661054,0.00016139449,0.00055819366,0.036261078,0.0014170349,0.00072157546,0.012547177,0.00020452983,0.023026984],"study_design_scores_gemma":[0.000063061394,0.00058651424,0.9061948,0.000121264544,0.00018380435,0.0005595304,0.06297518,0.011085948,0.0009419488,0.015401983,0.0018148661,0.000071101036],"about_ca_topic_score_codex":0.005746415,"about_ca_topic_score_gemma":0.0049669915,"teacher_disagreement_score":0.009691859,"about_ca_system_score_codex":0.002886313,"about_ca_system_score_gemma":0.00451275,"threshold_uncertainty_score":0.05125606},"labels":[],"label_agreement":null},{"id":"W1982747884","doi":"10.1177/0276146705285689","title":"Book Review: The Ethical Consumer","year":2006,"lang":"en","type":"article","venue":"Journal of Macromarketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Macromarketing; Engineering ethics; Business; Sociology; Marketing; Engineering","score_opus":0.01333706440403276,"score_gpt":0.2607637102163243,"score_spread":0.2474266458122915,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982747884","genre_codex":"commentary","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00070282316,0.025399,0.00067775225,0.8052804,0.092687726,0.00006890555,0.000037039692,0.00010312881,0.075043306],"genre_scores_gemma":[0.01885521,0.014866552,0.00066052395,0.5298339,0.106953785,0.00024254009,0.000063568354,0.00021460705,0.32830927],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.98297393,0.0058301645,0.0009052768,0.0011329738,0.008217589,0.0009400287],"domain_scores_gemma":[0.91374063,0.03877734,0.0036718068,0.0059092036,0.02996282,0.007938169],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013264204,0.0005942805,0.0014617549,0.0015381082,0.0055014393,0.015906101,0.0014991567,0.030823177,0.031533074],"category_scores_gemma":[0.10296082,0.0006722817,0.0005440867,0.0013628561,0.00926504,0.004861734,0.0027033405,0.019116659,0.024518108],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000057398956,0.000009814333,0.00009308978,0.00003279416,0.0000031783354,0.000065969194,0.00009403729,0.000010888057,0.00003207297,0.0060478165,0.98470217,0.008902419],"study_design_scores_gemma":[0.0000065068343,0.0000073145957,0.0002052759,0.000154935,0.0000038576245,0.00015285973,0.00020903433,0.00003948509,0.000030197049,0.00367059,0.99551165,0.000008316267],"about_ca_topic_score_codex":0.003655464,"about_ca_topic_score_gemma":0.010687363,"teacher_disagreement_score":0.031533074,"about_ca_system_score_codex":0.0045677805,"about_ca_system_score_gemma":0.012053461,"threshold_uncertainty_score":0.1054886},"labels":[],"label_agreement":null},{"id":"W1982798724","doi":"10.4018/jeco.2006100101","title":"Interorganizational Relationships in the Context of SMEs' B2B E-Commerce","year":2006,"lang":"en","type":"article","venue":"Journal of Electronic Commerce in Organizations","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; The Internet; Loyalty; Context (archaeology); Relation (database); E-commerce; Marketing; Customer relationship management; Computer science; World Wide Web; Service (business); Database; Service quality","score_opus":0.017913614820453637,"score_gpt":0.24489284184188503,"score_spread":0.2269792270214314,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982798724","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98081756,0.0006476433,0.0003251723,0.0011372647,0.000012073323,0.000009418598,0.000016162703,0.0000043289147,0.017030427],"genre_scores_gemma":[0.9996014,0.00013742197,0.00004784599,0.00004476688,0.0000041055114,0.0000026890164,0.0000066953266,8.8540247e-7,0.00015425193],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99713755,0.002037213,0.00009359532,0.00009981839,0.00024142086,0.0003904915],"domain_scores_gemma":[0.99228936,0.0034163515,0.0016702488,0.00023738535,0.000935771,0.0014508689],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017965168,0.00011424957,0.00025441873,0.0016620347,0.0029943446,0.004333427,0.0002979022,0.00064396206,0.0023272617],"category_scores_gemma":[0.0067094383,0.00012626588,0.00016368432,0.0031252687,0.0024084328,0.0018340555,0.00264607,0.00081559946,0.00018910643],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002587766,0.0006357507,0.6842129,0.0002562129,0.00016629233,0.0064204596,0.18125112,0.0018222225,0.0016470716,0.059561457,0.003491852,0.06027577],"study_design_scores_gemma":[0.000019713316,0.00015978275,0.689405,0.0001485771,0.000047122896,0.0009213778,0.2872511,0.0018023986,0.00023177455,0.008774088,0.01120725,0.00003183272],"about_ca_topic_score_codex":0.013239427,"about_ca_topic_score_gemma":0.02429834,"teacher_disagreement_score":0.013239427,"about_ca_system_score_codex":0.0024002953,"about_ca_system_score_gemma":0.0018847039,"threshold_uncertainty_score":0.02632469},"labels":[],"label_agreement":null},{"id":"W1982827333","doi":"10.1057/palgrave.fsm.4770181","title":"Relationships and the internet: The mediating role of a relationship banker","year":2005,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Argument (complex analysis); Customer relationship management; Context (archaeology); The Internet; Marketing; Business; Face (sociological concept); Empirical evidence; Antecedent (behavioral psychology); Sociology; Computer science; Psychology; Social psychology; Epistemology; History","score_opus":0.013556187461184276,"score_gpt":0.21822167031526496,"score_spread":0.20466548285408068,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982827333","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88172877,0.0015140043,0.0015928713,0.008324018,0.00010334221,0.0000612579,0.00031265971,0.00003671997,0.10632636],"genre_scores_gemma":[0.9953335,0.00065434113,0.0006193379,0.00035553065,0.00006623574,0.000021977668,0.00005560889,0.000016100028,0.0028775022],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99838126,0.0009100212,0.00006569722,0.00018953225,0.00021126939,0.00024225045],"domain_scores_gemma":[0.97005683,0.02020753,0.0039616013,0.0012730444,0.001339938,0.003161074],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017511392,0.00044416776,0.00043503815,0.0019153438,0.0020513418,0.006720185,0.00093412556,0.0021612511,0.030455096],"category_scores_gemma":[0.016345685,0.0004600732,0.0003662034,0.001783453,0.002802968,0.0055259727,0.0027513392,0.0019518527,0.0012238602],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0023244256,0.0055927215,0.705106,0.0003896912,0.00071622914,0.0033922165,0.032751188,0.0016064083,0.0031246617,0.14486825,0.008780191,0.09134814],"study_design_scores_gemma":[0.00073860126,0.0007692241,0.8541411,0.0007219256,0.0015370023,0.0022693488,0.035957232,0.0065204087,0.0012313261,0.071579196,0.024371477,0.00016308119],"about_ca_topic_score_codex":0.008928325,"about_ca_topic_score_gemma":0.008065424,"teacher_disagreement_score":0.030455096,"about_ca_system_score_codex":0.001326794,"about_ca_system_score_gemma":0.0021904141,"threshold_uncertainty_score":0.1018824},"labels":[],"label_agreement":null},{"id":"W1982974479","doi":"10.5539/ijef.v6n10p201","title":"Effects of Financial and Non-financial Performance Measures on Customers’ Perceptions of Service Quality at Islamic Banks in UAE","year":2014,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Islam; Business; Quality (philosophy); Sample (material); Structural equation modeling; Service quality; Service (business); Financial services; Perception; Islamic banking; Marketing; Finance; Accounting; Psychology; Computer science","score_opus":0.012095366014439248,"score_gpt":0.2326026491572681,"score_spread":0.22050728314282886,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1982974479","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997106,0.000017605578,0.00001633281,0.000026631233,0.0000013130685,0.0000015412791,0.000004759614,5.261466e-7,0.00022063934],"genre_scores_gemma":[0.9998857,0.000014231005,0.000021472299,0.000009017164,0.0000015245981,0.0000016192483,0.000009335733,3.0027357e-7,0.000056912726],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982687,0.00083426235,0.000108279106,0.00009635026,0.00039461092,0.00029779327],"domain_scores_gemma":[0.98702985,0.0064114057,0.002921282,0.00029875463,0.0015292686,0.0018093318],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021778666,0.00023446756,0.00030910302,0.0006028584,0.0006597482,0.0015605569,0.00022992327,0.0004742705,0.0017447869],"category_scores_gemma":[0.0069857882,0.00017357426,0.00046118675,0.0007254418,0.0008242158,0.000561092,0.0006463659,0.000988238,0.00021052404],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000400117,0.00086295675,0.9815957,0.000033561697,0.00008169531,0.00021098564,0.0055569103,0.0002864808,0.0009513973,0.00022185073,0.00016475137,0.009633583],"study_design_scores_gemma":[0.0000056943595,0.00039301722,0.9913101,0.000010397536,0.00001938287,0.000047301568,0.007314974,0.0005505553,0.00018563643,0.000039462993,0.000113330076,0.000010223226],"about_ca_topic_score_codex":0.007711422,"about_ca_topic_score_gemma":0.008862752,"teacher_disagreement_score":0.007711422,"about_ca_system_score_codex":0.0006997648,"about_ca_system_score_gemma":0.00074077066,"threshold_uncertainty_score":0.015333056},"labels":[],"label_agreement":null},{"id":"W1984240459","doi":"10.1177/076737010301800103","title":"Marketing relationnel: la carte d'anniversaire revisitée","year":2003,"lang":"fr","type":"article","venue":"Recherche et Applications en Marketing (French Edition)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.05836864123596227,"score_gpt":0.31410060287347713,"score_spread":0.2557319616375149,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984240459","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.01003562,0.44289798,0.004531874,0.1828272,0.026385866,0.00012279967,0.0009787638,0.00055435963,0.3316655],"genre_scores_gemma":[0.08779945,0.30352974,0.007730216,0.026665911,0.018465629,0.00013317954,0.001173745,0.00064700446,0.55385506],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9963936,0.0008314352,0.00024802156,0.0005369271,0.0016290382,0.000360966],"domain_scores_gemma":[0.99020374,0.0022350906,0.0006126961,0.0007564528,0.0052752993,0.00091674586],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005952807,0.0008409078,0.00074398605,0.0051663388,0.0025038752,0.011810866,0.0010823378,0.0029848574,0.06070142],"category_scores_gemma":[0.0074490216,0.00042799397,0.0006421767,0.006651492,0.0030505396,0.0075676264,0.0023801166,0.0034606117,0.013819395],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009612388,0.00005392766,0.0016934599,0.0015607439,0.000025031522,0.00018851183,0.0031099783,0.00029569186,0.0016934035,0.05989718,0.3889599,0.5424261],"study_design_scores_gemma":[0.0000013243903,0.00001111327,0.0010662683,0.0002021595,0.0000040838468,0.000113470225,0.0003216337,0.000024812542,0.00008362828,0.000646055,0.9975188,0.0000066152356],"about_ca_topic_score_codex":0.048361495,"about_ca_topic_score_gemma":0.06725713,"teacher_disagreement_score":0.06070142,"about_ca_system_score_codex":0.009037029,"about_ca_system_score_gemma":0.008508475,"threshold_uncertainty_score":0.20306647},"labels":[],"label_agreement":null},{"id":"W1984248320","doi":"10.5539/ibr.v2n2p40","title":"Differentiation Strategies of Internet Retailing (Unique, Value and Return): A Focused Web Evaluation into Airline Service Provider","year":2009,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Competitor analysis; Business; Order (exchange); Marketing; Interactivity; Service (business); The Internet; Set (abstract data type); Profitability index; Service provider; Advertising; Process (computing); Computer science; World Wide Web","score_opus":0.07529043981384732,"score_gpt":0.3653827113413389,"score_spread":0.29009227152749156,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984248320","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.91696984,0.0037752062,0.0043311073,0.00068722636,0.000047533213,0.0006497401,0.00006323305,0.000022387692,0.07345366],"genre_scores_gemma":[0.9887733,0.002519786,0.0044542532,0.00023241543,0.000013769338,0.00015962958,0.000053906515,0.000014856602,0.003778034],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9966126,0.0019764286,0.00016411832,0.00013497494,0.0009563871,0.00015546888],"domain_scores_gemma":[0.9946067,0.0031798647,0.00033275216,0.00014937049,0.0014129772,0.00031845563],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005629312,0.0003529172,0.00028994321,0.0018913517,0.0008695807,0.0029525328,0.0003746495,0.0005330345,0.002467482],"category_scores_gemma":[0.0071182665,0.000115329254,0.00038928757,0.0018040515,0.0015648439,0.003782905,0.0013386053,0.0006820578,0.00028216318],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012085631,0.0037892137,0.08107596,0.002666308,0.00013317207,0.00055193,0.089565985,0.0015885324,0.0056474605,0.0700231,0.00507518,0.73867464],"study_design_scores_gemma":[0.00040714178,0.019765705,0.33660454,0.004800035,0.0008064257,0.0014791713,0.43723646,0.016429009,0.022478841,0.025698153,0.13408308,0.00021149643],"about_ca_topic_score_codex":0.0022694145,"about_ca_topic_score_gemma":0.0024621836,"teacher_disagreement_score":0.005629312,"about_ca_system_score_codex":0.002946164,"about_ca_system_score_gemma":0.0014778917,"threshold_uncertainty_score":0.02977103},"labels":[],"label_agreement":null},{"id":"W1984348292","doi":"10.1108/08876040510579370","title":"Design and implementation of a service guarantee","year":2005,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Service (business); Service design; Key (lock); Process management; Originality; Computer science; Process (computing); Value (mathematics); Services marketing; Marketing; Service delivery framework; Knowledge management; Business; Qualitative research; Computer security; Sociology","score_opus":0.0170511307136454,"score_gpt":0.2684171089812294,"score_spread":0.251365978267584,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984348292","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07728705,0.00030290312,0.8781243,0.005685815,0.00012537719,0.0024445902,0.0002111446,0.0022274056,0.033591453],"genre_scores_gemma":[0.60908055,0.00019521061,0.38491648,0.0003197312,0.000029453739,0.0010301234,0.00020966544,0.00011527734,0.004103508],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9791834,0.009326917,0.002005373,0.0018226011,0.00620654,0.0014551609],"domain_scores_gemma":[0.9794636,0.009389215,0.0031796368,0.002813654,0.0036369709,0.0015169025],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018472888,0.0006915547,0.00056930963,0.0014831178,0.0019259728,0.0066123134,0.0022612775,0.002122658,0.0061473288],"category_scores_gemma":[0.029190263,0.00065782043,0.0009784064,0.0012853949,0.003253985,0.0075418456,0.0044639003,0.0023496342,0.0011338628],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010016061,0.0008447624,0.010875849,0.0011755065,0.00014320089,0.00050751795,0.00736143,0.08859493,0.0075639603,0.60228086,0.00565607,0.27399424],"study_design_scores_gemma":[0.0005643681,0.002182504,0.004830382,0.0009837748,0.00021342705,0.00045068937,0.0065106167,0.600003,0.021915788,0.23543736,0.12669913,0.00020901296],"about_ca_topic_score_codex":0.0035823395,"about_ca_topic_score_gemma":0.0014808669,"teacher_disagreement_score":0.018472888,"about_ca_system_score_codex":0.0053791464,"about_ca_system_score_gemma":0.010705559,"threshold_uncertainty_score":0.09769517},"labels":[],"label_agreement":null},{"id":"W1984537339","doi":"10.1108/09544780510603198","title":"Effects of reengineering on the employee satisfaction‐customer satisfaction relationship","year":2005,"lang":"en","type":"article","venue":"The TQM Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":37,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Business process reengineering; Customer satisfaction; Business; Generalizability theory; Marketing; Service quality; Customer retention; Customer advocacy; Job satisfaction; Service (business); Psychology","score_opus":0.0234494797968579,"score_gpt":0.2403245477838308,"score_spread":0.2168750679869729,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984537339","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989002,0.000126534,0.00012961464,0.00004822066,0.000003416516,0.0000071802024,0.000013156257,0.000010071161,0.0007616095],"genre_scores_gemma":[0.9996499,0.000037239755,0.00014311401,0.000018082881,0.000004056945,0.000004358198,0.000021537244,0.0000021125097,0.000119473654],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967912,0.0018351696,0.00015085569,0.00021880196,0.0006154037,0.0003884689],"domain_scores_gemma":[0.95016223,0.0359016,0.008021949,0.0013529632,0.0022846598,0.002276592],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037959141,0.00018763794,0.00024425052,0.0004292408,0.00037678838,0.0009204214,0.00029627414,0.00038740947,0.0026090727],"category_scores_gemma":[0.020429786,0.00013355137,0.00042164949,0.00038905084,0.00045955554,0.00057509664,0.00055315974,0.0009332996,0.0001942804],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016137646,0.0020280296,0.8962684,0.00010435575,0.00024085183,0.0003647508,0.002317121,0.0007802878,0.0044164406,0.00032458163,0.00031438863,0.091226935],"study_design_scores_gemma":[0.000008729409,0.0009999002,0.997154,0.0000103034,0.00003786567,0.00007475184,0.00043882258,0.0004074349,0.00060535397,0.0000552013,0.00019973768,0.000007848766],"about_ca_topic_score_codex":0.001925983,"about_ca_topic_score_gemma":0.0026449403,"teacher_disagreement_score":0.0037959141,"about_ca_system_score_codex":0.00048670912,"about_ca_system_score_gemma":0.0006847702,"threshold_uncertainty_score":0.020074904},"labels":[],"label_agreement":null},{"id":"W1984587792","doi":"10.1016/j.jretai.2011.09.006","title":"Commitment in Marketing Channels: Mitigator or Aggravator of the Effects of Destructive Acts?","year":2011,"lang":"en","type":"article","venue":"Journal of Retailing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Quest University Canada","funders":"","keywords":"Normative; Organizational commitment; Set (abstract data type); Social psychology; Business; Consumer behaviour; Outcome (game theory); Psychology; Marketing; Microeconomics; Economics; Political science; Law","score_opus":0.03026340389823709,"score_gpt":0.23618214849634173,"score_spread":0.20591874459810464,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984587792","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9402961,0.00044998393,0.0030000915,0.0087908115,0.00016299808,0.00008423921,0.000047509213,0.00008925053,0.047079094],"genre_scores_gemma":[0.99690175,0.00014840905,0.00064080703,0.00049153535,0.000057332472,0.000017004724,0.0000091421125,0.000016571237,0.0017176105],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99509335,0.0025672629,0.00014925927,0.00029805244,0.00083154446,0.001060571],"domain_scores_gemma":[0.9647043,0.014796404,0.0072954195,0.0043005436,0.0034458064,0.005457595],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004125841,0.0004715318,0.0004597832,0.0009865321,0.0028700284,0.004827185,0.0011555771,0.0028255763,0.013275743],"category_scores_gemma":[0.026779236,0.00044385096,0.0003373023,0.0008170405,0.0042119846,0.0037602263,0.0034677084,0.0033293748,0.0010858605],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.003777364,0.007448633,0.32179385,0.0009066499,0.00044921992,0.0036311161,0.03715675,0.0044821408,0.038955186,0.20970602,0.011376212,0.3603168],"study_design_scores_gemma":[0.0008311892,0.0042786854,0.6358086,0.0013375854,0.0011790867,0.0035653382,0.12086203,0.0151024675,0.020753825,0.14010864,0.05576316,0.0004094379],"about_ca_topic_score_codex":0.0021029448,"about_ca_topic_score_gemma":0.0030800381,"teacher_disagreement_score":0.013275743,"about_ca_system_score_codex":0.000994557,"about_ca_system_score_gemma":0.003233909,"threshold_uncertainty_score":0.04441178},"labels":[],"label_agreement":null},{"id":"W1984848996","doi":"10.1057/fsm.2008.21","title":"International marketing strategy in the retail banking industry: The case of ICICI Bank in Canada","year":2008,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Carleton University","funders":"","keywords":"Marketing; Business; Ethnocentrism; Marketing strategy; Promotion (chess); Marketing mix; Marketing management; Staffing; Retail banking; Return on marketing investment; Marketing research; Economics","score_opus":0.02151077373786742,"score_gpt":0.23389188547782375,"score_spread":0.21238111173995633,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1984848996","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9113236,0.0010471727,0.00020281822,0.010997703,0.00003195043,0.00006345345,0.00009193439,0.000017505889,0.0762239],"genre_scores_gemma":[0.98769987,0.00053358014,0.00012403684,0.0006465797,0.0000052488886,0.000006987237,0.000030348976,0.00000867151,0.010944643],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99788034,0.00022085459,0.000025262962,0.0001117835,0.00030110305,0.001460784],"domain_scores_gemma":[0.99722016,0.0003238736,0.0001413526,0.000034262182,0.0005933474,0.0016870365],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009463378,0.00029654428,0.00041621766,0.001517752,0.021969657,0.012239182,0.0018263037,0.0029844204,0.010134802],"category_scores_gemma":[0.0029204825,0.00038688703,0.00032442968,0.003691455,0.0055594807,0.0019217044,0.0028392947,0.0040409933,0.00045922401],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005342874,0.0009960793,0.28700584,0.00025809486,0.00012925627,0.01687464,0.33648267,0.0038567034,0.0020114535,0.20392281,0.049656056,0.098272145],"study_design_scores_gemma":[0.000058381404,0.00010125878,0.13725285,0.00025765278,0.00010297037,0.0009178078,0.7596399,0.003338005,0.0005410211,0.0035469362,0.0941423,0.00010085151],"about_ca_topic_score_codex":0.9896281,"about_ca_topic_score_gemma":0.9967669,"teacher_disagreement_score":0.10574913,"about_ca_system_score_codex":0.10574913,"about_ca_system_score_gemma":0.09956474,"threshold_uncertainty_score":0.7672672},"labels":[],"label_agreement":null},{"id":"W1986110121","doi":"10.2308/ciia-50116","title":"Clients' Preferred Relationship Approach with their Financial Statement Auditor","year":2011,"lang":"en","type":"article","venue":"Current Issues in Auditing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Audit; Auditor independence; Accounting; Financial statement; Business; Joint audit; Audit substantive test; Auditor's report; Audit evidence; External auditor; Chief audit executive; Internal audit","score_opus":0.09917924838411266,"score_gpt":0.29257041763117553,"score_spread":0.19339116924706287,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986110121","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9887416,0.00039166538,0.00023307318,0.0012104438,0.000011350444,0.00003540736,0.00010087109,0.00001602456,0.009259622],"genre_scores_gemma":[0.9977227,0.0002537652,0.00021482946,0.0002158995,0.0000035871124,0.000011197104,0.000031030922,0.0000051519473,0.0015418647],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.98843133,0.0031359761,0.00072034576,0.00042745858,0.005248637,0.0020363466],"domain_scores_gemma":[0.97859657,0.006922885,0.004035444,0.0008450619,0.005948708,0.0036513098],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006970532,0.00016979629,0.0004159535,0.0011801904,0.0034173278,0.0046621836,0.001250419,0.00074889284,0.008003195],"category_scores_gemma":[0.023150241,0.00027380572,0.00036488127,0.0012337855,0.0015573195,0.0010648506,0.0015311363,0.0014304386,0.00068248925],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004937287,0.00038374952,0.7416622,0.00027336925,0.000052319378,0.0014294022,0.10553951,0.00025587695,0.002220573,0.0025530488,0.00631535,0.13882086],"study_design_scores_gemma":[0.000030432442,0.00027600172,0.63338417,0.00041931955,0.00006340016,0.0029967492,0.3433232,0.001037579,0.0010590302,0.0008130331,0.016464856,0.00013220006],"about_ca_topic_score_codex":0.231973,"about_ca_topic_score_gemma":0.3385692,"teacher_disagreement_score":0.231973,"about_ca_system_score_codex":0.008336243,"about_ca_system_score_gemma":0.0112388,"threshold_uncertainty_score":0.46124554},"labels":[],"label_agreement":null},{"id":"W1986442249","doi":"10.1108/ejm-06-2011-0333","title":"The moderating effect of normative commitment on the service quality-customer retention relationship","year":2014,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":79,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Normative; Services marketing; Service quality; Originality; Marketing; Loyalty; Quality (philosophy); Construct (python library); Service (business); Business; Psychology; Social psychology; Political science; Computer science","score_opus":0.03975039377479983,"score_gpt":0.2601511418498182,"score_spread":0.22040074807501836,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986442249","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9910971,0.00024750957,0.0016028325,0.00057847425,0.0000255587,0.000048740087,0.00005160587,0.00001724214,0.0063309963],"genre_scores_gemma":[0.99894613,0.000055142944,0.0005069199,0.0000770642,0.00001177179,0.000030187672,0.000029449142,0.0000052406203,0.0003380754],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99123436,0.0054603713,0.00037909244,0.00080228853,0.0015397227,0.0005842899],"domain_scores_gemma":[0.9184033,0.06168173,0.008070388,0.0038426958,0.004001677,0.0040001357],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008585453,0.00035942727,0.0005194039,0.0006342808,0.0009634207,0.0022940333,0.00089276227,0.0007396544,0.010232179],"category_scores_gemma":[0.03453069,0.00026308827,0.00068358873,0.00064212683,0.001505985,0.0015717512,0.0021946493,0.002372429,0.0003458661],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012713623,0.0035487462,0.89945406,0.00042560048,0.0006246288,0.00027982454,0.0075118695,0.0010190345,0.0035113902,0.010631229,0.0005857814,0.07113653],"study_design_scores_gemma":[0.000091661655,0.0017333792,0.9747522,0.00029176415,0.0005305655,0.00023352932,0.0058019194,0.005126863,0.0024961792,0.00637826,0.0025005047,0.000063081454],"about_ca_topic_score_codex":0.0042414907,"about_ca_topic_score_gemma":0.0039251777,"teacher_disagreement_score":0.010232179,"about_ca_system_score_codex":0.0011005822,"about_ca_system_score_gemma":0.0028165758,"threshold_uncertainty_score":0.045404732},"labels":[],"label_agreement":null},{"id":"W1986519322","doi":"10.1108/08876040710818903","title":"Service quality and satisfaction: an international comparison of professional services perceptions","year":2007,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":189,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Service quality; Marketing; Customer satisfaction; Credence; Context (archaeology); Originality; Services marketing; Quality (philosophy); Perception; Business; Psychology; Service (business); Social psychology; Geography","score_opus":0.03729897828734193,"score_gpt":0.35576458365428637,"score_spread":0.31846560536694446,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986519322","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9957343,0.00014805933,0.0003041224,0.00007231481,0.000011923782,0.000008618358,0.000059731254,0.000003259818,0.00365776],"genre_scores_gemma":[0.999616,0.00005832075,0.00011292497,0.000020224215,0.0000059689073,0.000004880451,0.00005029477,0.0000022818956,0.0001290356],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981547,0.000809287,0.00020703179,0.00011327347,0.00052089023,0.00019471461],"domain_scores_gemma":[0.995272,0.0015171821,0.0014117202,0.00016036876,0.0011304332,0.0005082609],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002350674,0.0001541942,0.00022093409,0.0015880504,0.0004065291,0.0011774887,0.00012418946,0.00021140811,0.0025262835],"category_scores_gemma":[0.006956996,0.000077206605,0.00038182206,0.0015551804,0.0008325164,0.0008416008,0.00091967854,0.00028593937,0.00026593753],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046354078,0.00011737932,0.9369067,0.00012213075,0.0001237396,0.00009725011,0.01186093,0.00014495724,0.0013835275,0.0008144135,0.0005966144,0.047368776],"study_design_scores_gemma":[0.000012756074,0.00048981246,0.97374314,0.000052520976,0.00004084919,0.00036930628,0.022273378,0.0005059899,0.0004689638,0.00027087267,0.0017577651,0.000014639871],"about_ca_topic_score_codex":0.0022400494,"about_ca_topic_score_gemma":0.0022592936,"teacher_disagreement_score":0.0025262835,"about_ca_system_score_codex":0.0004307739,"about_ca_system_score_gemma":0.00029701373,"threshold_uncertainty_score":0.012431681},"labels":[],"label_agreement":null},{"id":"W1986531003","doi":"10.5539/emr.v1n2p163","title":"Checking Effective Factors and Presenting the Framework for Customer Relationship Management in Hospitals in Iran","year":2012,"lang":"en","type":"article","venue":"Engineering Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Profitability index; Flexibility (engineering); Business; Customer satisfaction; Customer relationship management; Patient satisfaction; Health care; Competition (biology); Operations management; Marketing; Service (business); Customer service; Process management; Medicine; Engineering; Management","score_opus":0.06321413667330683,"score_gpt":0.3395083609621225,"score_spread":0.27629422428881567,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986531003","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9426234,0.0022907273,0.00946072,0.0077859177,0.00006091927,0.00039054552,0.0001130808,0.000040403615,0.037234396],"genre_scores_gemma":[0.9964768,0.00043837738,0.0025511954,0.00009056925,0.000009306985,0.000037077218,0.000026798532,0.0000018061334,0.00036809174],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9971783,0.0012677106,0.00014660966,0.00017183975,0.00076145405,0.00047405454],"domain_scores_gemma":[0.99632996,0.0014694211,0.0007268701,0.00008059034,0.0010002818,0.00039287333],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035621538,0.00039805102,0.00024992594,0.003112609,0.0017651048,0.0030098124,0.00063185743,0.00051851646,0.0017862372],"category_scores_gemma":[0.004605504,0.0001934993,0.00043170148,0.0031977328,0.0017497861,0.0020016828,0.001263596,0.0008444034,0.0001063249],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017435841,0.0007150249,0.4959283,0.0006016481,0.000115057184,0.00084989326,0.046859622,0.0035996425,0.0010557143,0.15443932,0.009256059,0.28640535],"study_design_scores_gemma":[0.0000714618,0.0005764639,0.73305875,0.0009147093,0.00017160608,0.00082394807,0.16636328,0.022117695,0.0011831999,0.03983661,0.034755364,0.00012701898],"about_ca_topic_score_codex":0.02119256,"about_ca_topic_score_gemma":0.016443433,"teacher_disagreement_score":0.02119256,"about_ca_system_score_codex":0.0065495325,"about_ca_system_score_gemma":0.009794562,"threshold_uncertainty_score":0.04752046},"labels":[],"label_agreement":null},{"id":"W1986834872","doi":"10.1177/1094670514543149","title":"How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Compensation (psychology); Service (business); Order (exchange); Customer satisfaction; Business; Function (biology); Marketing; Core (optical fiber); Service provider; Psychology; Social psychology; Computer science; Finance; Telecommunications","score_opus":0.10666006167882841,"score_gpt":0.3466078216493788,"score_spread":0.2399477599705504,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986834872","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99388844,0.00008355836,0.0012685157,0.00048233574,0.00000747887,0.000016527058,0.000046307498,0.000009513564,0.0041974634],"genre_scores_gemma":[0.99943715,0.000026900865,0.0002565664,0.000034734112,0.000004053066,0.0000040054983,0.000019292183,0.0000026877697,0.00021461367],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99766505,0.0011750696,0.00013430683,0.00015922172,0.00056072086,0.0003056688],"domain_scores_gemma":[0.95131844,0.038734097,0.004264875,0.0017747888,0.0027565174,0.0011512482],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0044337627,0.0002674183,0.0003808035,0.00056776166,0.00039483226,0.0016171049,0.0004911967,0.0007069578,0.0055436776],"category_scores_gemma":[0.027827797,0.000118931006,0.0005610812,0.0006956185,0.001103231,0.0011263696,0.00063245476,0.0011380374,0.0004660628],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.005655484,0.0018699834,0.7626292,0.00030424568,0.00033279182,0.00026774948,0.0026813545,0.018456792,0.026405318,0.012961653,0.0007570707,0.16767834],"study_design_scores_gemma":[0.000052055424,0.0017263825,0.9737143,0.000037711437,0.00009008046,0.000058856163,0.0030314808,0.0137054315,0.0035269407,0.0033912985,0.0006252233,0.00004036092],"about_ca_topic_score_codex":0.004408269,"about_ca_topic_score_gemma":0.0043247826,"teacher_disagreement_score":0.0055436776,"about_ca_system_score_codex":0.0017039485,"about_ca_system_score_gemma":0.0009863004,"threshold_uncertainty_score":0.023448288},"labels":[],"label_agreement":null},{"id":"W1987789588","doi":"10.1111/j.1745-493x.2000.tb00085.x","title":"Comparisons of the Competitive Position of Canadian, Mexican, and U.S. Suppliers","year":2000,"lang":"en","type":"article","venue":"Journal of Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Purchasing; Business; Marketing; Position (finance); Quality (philosophy); Competitive advantage; Finance","score_opus":0.012752613740330028,"score_gpt":0.21426578366005217,"score_spread":0.20151316991972215,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1987789588","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9870689,0.00030049466,0.00008786173,0.00020306579,0.000005718381,0.000011489076,0.0017342796,0.0000050254084,0.010583109],"genre_scores_gemma":[0.9937983,0.00045949078,0.00019693498,0.000067810324,0.0000042085658,0.000012487669,0.002043936,0.000004029038,0.003412736],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99907744,0.000067183195,0.000040334817,0.00006852865,0.00048530154,0.00026110566],"domain_scores_gemma":[0.9956874,0.00044710544,0.00040146866,0.00005341803,0.002901373,0.00050927507],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087894354,0.00015216297,0.00019536095,0.0025462068,0.0022517948,0.0011893677,0.00027897517,0.00021365234,0.005004986],"category_scores_gemma":[0.004320325,0.00014762505,0.0001762902,0.00731363,0.00042432884,0.0003305149,0.00052276667,0.00020771983,0.00038176056],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002697325,0.000049406368,0.93292856,0.00012769969,0.00006293322,0.00021918456,0.012756455,0.0004294514,0.0011308595,0.0015376578,0.010225744,0.04026225],"study_design_scores_gemma":[0.00000472632,0.000039391583,0.9786122,0.000030914594,0.00001690905,0.000075790216,0.014218224,0.0002447642,0.00024507998,0.00004332095,0.006450674,0.000018013227],"about_ca_topic_score_codex":0.9380244,"about_ca_topic_score_gemma":0.9780661,"teacher_disagreement_score":0.0619756,"about_ca_system_score_codex":0.008267023,"about_ca_system_score_gemma":0.007955741,"threshold_uncertainty_score":0.124681115},"labels":[],"label_agreement":null},{"id":"W1987959607","doi":"10.5539/ijms.v5n6p122","title":"An Investigation into the Determinant of Jordanian Customer’s Loyalty towards Travel Agencies","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Loyalty; Customer retention; Customer advocacy; Relationship marketing; Customer delight; Customer intelligence; Customer to customer; Service (business); Customer equity; Service quality; Marketing management","score_opus":0.03625162713548019,"score_gpt":0.3047624787687712,"score_spread":0.268510851633291,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1987959607","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987251,0.00003748327,0.00004373796,0.00007057761,0.0000011376562,0.0000049008045,0.000021867343,5.5779805e-7,0.0010946437],"genre_scores_gemma":[0.9992747,0.00007196317,0.00007693466,0.000032880565,0.0000032511673,0.0000062504164,0.000052213505,5.4513487e-7,0.00048136697],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99965024,0.00014010527,0.000023176453,0.000029211322,0.00007301679,0.00008423101],"domain_scores_gemma":[0.9982981,0.0004985379,0.00031264138,0.000055446555,0.00063931383,0.00019595108],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008003794,0.000115973744,0.00017618484,0.0005156897,0.00081748434,0.00091155124,0.00024310325,0.00031189658,0.0024982055],"category_scores_gemma":[0.0020401904,0.00010589466,0.0001848607,0.0010398469,0.00034089314,0.00053990533,0.00047352715,0.0006587527,0.00027137704],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014138129,0.00036822047,0.9615281,0.00005933232,0.000029117915,0.00039381496,0.0105431415,0.00015515824,0.0008128067,0.0009262674,0.00057981856,0.02446275],"study_design_scores_gemma":[0.000005342472,0.00022749267,0.96967053,0.000030789484,0.000021074484,0.00026004846,0.026853086,0.000829947,0.0003601177,0.00013189214,0.0016014553,0.000008205359],"about_ca_topic_score_codex":0.011323134,"about_ca_topic_score_gemma":0.017420907,"teacher_disagreement_score":0.011323134,"about_ca_system_score_codex":0.00070920866,"about_ca_system_score_gemma":0.0013896464,"threshold_uncertainty_score":0.022514403},"labels":[],"label_agreement":null},{"id":"W1988924691","doi":"10.1108/09555340610677516","title":"Macromarketing: origins, development, current status and possible future direction","year":2006,"lang":"en","type":"article","venue":"European Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Macromarketing; Scope (computer science); Originality; Value (mathematics); Marketing; Sociology; Engineering ethics; Management science; Social science; Business; Economics; Engineering; Qualitative research; Computer science","score_opus":0.02051431820033987,"score_gpt":0.24896704914695655,"score_spread":0.2284527309466167,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1988924691","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07299878,0.44419852,0.010113083,0.15183547,0.0040670517,0.00021794369,0.00040710386,0.00056013075,0.31560197],"genre_scores_gemma":[0.6376434,0.25860974,0.009498244,0.011574396,0.0048350277,0.0001975582,0.00045296844,0.00015212022,0.07703651],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9960531,0.0021030589,0.0002186779,0.00033167962,0.00080370693,0.0004897271],"domain_scores_gemma":[0.9782535,0.009357751,0.0035845197,0.0010104877,0.003832978,0.003960702],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008018693,0.00024518147,0.0004668318,0.0029123058,0.0016467951,0.009193155,0.0012721968,0.0016400613,0.035082623],"category_scores_gemma":[0.010782716,0.00017050805,0.00026801662,0.0074673546,0.0022694028,0.007383704,0.0018436699,0.0017362003,0.0042529954],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011846032,0.00019675614,0.007839227,0.0016353909,0.00001543278,0.00035061195,0.0018160035,0.0002662989,0.00037199497,0.111692965,0.04685335,0.8288435],"study_design_scores_gemma":[0.000014238018,0.00021753045,0.026919104,0.0026135265,0.000017456168,0.0012699172,0.007478969,0.0005473698,0.00047765078,0.023484567,0.93690854,0.00005118454],"about_ca_topic_score_codex":0.0021549843,"about_ca_topic_score_gemma":0.0028829842,"teacher_disagreement_score":0.035082623,"about_ca_system_score_codex":0.0033519268,"about_ca_system_score_gemma":0.0046245134,"threshold_uncertainty_score":0.117363036},"labels":[],"label_agreement":null},{"id":"W1989058609","doi":"10.1108/10662240010349381","title":"A relationship‐building model for the Web retail marketplace","year":2000,"lang":"en","type":"article","venue":"Internet Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":129,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Business; Marketing; Customer base; The Internet; Digital marketing; Electronic business; Business model; Advertising; World Wide Web; Computer science","score_opus":0.17684299156708091,"score_gpt":0.3793527269500307,"score_spread":0.20250973538294978,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989058609","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.02788934,0.001251462,0.34819275,0.0065220674,0.00020444523,0.0006683477,0.0003396589,0.0006349614,0.61429703],"genre_scores_gemma":[0.68052113,0.0022761885,0.22364599,0.0011107828,0.00017130502,0.0014845225,0.00049255753,0.00014100964,0.090156406],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.999342,0.0002460047,0.00003274299,0.00009723714,0.00018013646,0.00010177661],"domain_scores_gemma":[0.9993094,0.0002589056,0.000085217674,0.00006575378,0.00014455938,0.00013628516],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008806851,0.0004671465,0.0002677602,0.0015214201,0.0017957388,0.005810956,0.0018270557,0.0027008718,0.019383179],"category_scores_gemma":[0.0017954209,0.00038182424,0.0008132953,0.0018593647,0.0027450311,0.010910145,0.0019186977,0.0023227227,0.0046182005],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000007924829,0.000043298834,0.00020213067,0.000018332445,0.000002906878,0.00017536145,0.000515129,0.0015869482,0.00011597795,0.9890941,0.0013418114,0.0068960586],"study_design_scores_gemma":[0.000058042915,0.00009435718,0.0006801671,0.00011838011,0.000023171522,0.00074140565,0.001279824,0.059094504,0.00036699194,0.8286497,0.108862065,0.00003146006],"about_ca_topic_score_codex":0.004491959,"about_ca_topic_score_gemma":0.0037969616,"teacher_disagreement_score":0.019383179,"about_ca_system_score_codex":0.0021774988,"about_ca_system_score_gemma":0.0025280134,"threshold_uncertainty_score":0.06484324},"labels":[],"label_agreement":null},{"id":"W1989304718","doi":"10.1108/08876040410561866","title":"A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":191,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Service quality; Marketing; Business; Context (archaeology); Dimension (graph theory); Service (business); Customer satisfaction; Quality (philosophy); Scale (ratio); Retail banking; Services marketing","score_opus":0.030937833938481037,"score_gpt":0.2518018271904423,"score_spread":0.22086399325196127,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989304718","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990134,0.000023323279,0.00039786863,0.000017610304,0.0000012735661,0.0000064137976,0.000044643835,0.0000026583502,0.0004926577],"genre_scores_gemma":[0.9997198,0.000009027059,0.00011435158,0.0000050297663,0.00000122937,0.0000053808835,0.000090265305,5.9149295e-7,0.00005438212],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99912673,0.0002870387,0.00007691072,0.000097862685,0.0002594497,0.00015206309],"domain_scores_gemma":[0.9978629,0.0007178748,0.0004464887,0.00021818117,0.0005564983,0.00019813099],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010855529,0.00025470924,0.00033004506,0.0014671471,0.0003971622,0.00065292045,0.00022189486,0.00019793662,0.0010134928],"category_scores_gemma":[0.0030616026,0.00013415943,0.0006248117,0.0022754082,0.00048784827,0.00048295976,0.00080789224,0.00030918024,0.000084550215],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000042142237,0.000028206372,0.9873766,0.0000143635625,0.00004841327,0.000033989654,0.0002798296,0.0006079611,0.0006484386,0.00031991847,0.00007695703,0.010523315],"study_design_scores_gemma":[0.000002048795,0.000050488634,0.99613214,0.0000027915023,0.000020287212,0.000022262815,0.00026184454,0.003149994,0.00016114507,0.00009877966,0.0000947052,0.0000034409757],"about_ca_topic_score_codex":0.018989345,"about_ca_topic_score_gemma":0.01844212,"teacher_disagreement_score":0.018989345,"about_ca_system_score_codex":0.0010358824,"about_ca_system_score_gemma":0.0011385509,"threshold_uncertainty_score":0.037757635},"labels":[],"label_agreement":null},{"id":"W1989336316","doi":"10.1016/j.jretconser.2004.04.001","title":"The service quality–loyalty relationship in retail services: does commitment matter?","year":2004,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":301,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Business; Loyalty business model; Marketing; Relationship marketing; Continuance; Customer retention; Loyalty; Organizational commitment; Service quality; Customer advocacy; Service (business); Customer delight; Customer satisfaction; Psychology; Marketing management; Social psychology","score_opus":0.02772238023570824,"score_gpt":0.26715628754568843,"score_spread":0.23943390730998018,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989336316","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9832756,0.0014947024,0.0003518925,0.007617968,0.0000829569,0.000021352243,0.00006140857,0.000005852769,0.0070882575],"genre_scores_gemma":[0.99877375,0.00018809842,0.000052867956,0.00044368012,0.000051207036,0.000008030649,0.000036127432,0.0000052513615,0.00044095112],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99426854,0.0032533873,0.00026464104,0.00046437493,0.0007254129,0.0010236294],"domain_scores_gemma":[0.92779636,0.047829438,0.010129104,0.0016743828,0.0035632995,0.009007383],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007659211,0.00031895717,0.0009837426,0.0012238544,0.001842854,0.0052862936,0.0018844411,0.0038670334,0.013875974],"category_scores_gemma":[0.03903775,0.00049013057,0.0009086572,0.0020635475,0.0049395645,0.0045331744,0.0023525737,0.0055965288,0.0010028979],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012399064,0.0013353496,0.9438845,0.00018850656,0.0006851631,0.00034345133,0.0049569164,0.0006859391,0.000343781,0.010322434,0.0017820612,0.034232024],"study_design_scores_gemma":[0.000111783,0.00035906438,0.9773852,0.00019349807,0.00035427467,0.00016945617,0.00882315,0.0015833186,0.00014337146,0.009583417,0.0012447584,0.000048749134],"about_ca_topic_score_codex":0.010198085,"about_ca_topic_score_gemma":0.016081674,"teacher_disagreement_score":0.013875974,"about_ca_system_score_codex":0.0018708933,"about_ca_system_score_gemma":0.0024316947,"threshold_uncertainty_score":0.04641974},"labels":[],"label_agreement":null},{"id":"W1989459903","doi":"10.1111/j.1540-5915.2002.tb01648.x","title":"Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)*","year":2002,"lang":"en","type":"article","venue":"Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":32,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"National University of Singapore; University of Minnesota; Purdue University; National Science Foundation","keywords":"Service (business); Affect (linguistics); Service quality; Multinational corporation; Empirical research; Quality (philosophy); Linear regression; Service guarantee; Computer science; Service level objective; Variables; Business; Econometrics; Marketing; Service provider; Psychology; Service design; Economics; Statistics; Mathematics; Machine learning; Finance","score_opus":0.12815174022064066,"score_gpt":0.35393557637872086,"score_spread":0.2257838361580802,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989459903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.76612175,0.00017015834,0.22810054,0.00072397507,0.000040346134,0.000114201874,0.00032930044,0.00031055752,0.0040891804],"genre_scores_gemma":[0.9925156,0.00004487235,0.006503324,0.000032184053,0.0000105821155,0.000054679556,0.000101795515,0.0000127974035,0.0007240863],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99578166,0.0028134382,0.00012957327,0.00039055487,0.0004133994,0.0004713092],"domain_scores_gemma":[0.96231306,0.03158495,0.0027653726,0.001050323,0.0016048127,0.00068152224],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008107484,0.00089373434,0.0006976258,0.00082112214,0.00038506015,0.0015332126,0.0014503981,0.0012427445,0.0038452386],"category_scores_gemma":[0.03372526,0.00059235696,0.0012997778,0.0006540954,0.0010897223,0.001502915,0.0015225353,0.0019654038,0.00038373252],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011679278,0.0007021772,0.08226987,0.000111098336,0.0002727638,0.0002169509,0.0005815372,0.83672833,0.0014016877,0.048216842,0.0006711746,0.02765961],"study_design_scores_gemma":[0.00001855203,0.00011247112,0.005006973,0.0000080918835,0.000040046936,0.0000135459795,0.000030100686,0.9905563,0.00018580616,0.0039021296,0.000114086484,0.000011900789],"about_ca_topic_score_codex":0.03076084,"about_ca_topic_score_gemma":0.01297366,"teacher_disagreement_score":0.03076084,"about_ca_system_score_codex":0.0018336873,"about_ca_system_score_gemma":0.0017512776,"threshold_uncertainty_score":0.061163545},"labels":[],"label_agreement":null},{"id":"W1989644400","doi":"10.1108/02634500110391708","title":"Exploring the geographical dimension in loyalty card data","year":2001,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Loyalty; Dimension (graph theory); Marketing; Hierarchy; Order (exchange); Loyalty business model; Business; Advertising; Computer science; Economics","score_opus":0.18062960340165718,"score_gpt":0.3089332134039062,"score_spread":0.12830361000224905,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989644400","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.26180303,0.0030568757,0.6412032,0.022317173,0.00030916012,0.0004218321,0.005308861,0.00080098165,0.064778924],"genre_scores_gemma":[0.8043723,0.0010118403,0.18928304,0.00073053397,0.00008259783,0.00022926541,0.0019339187,0.00008658043,0.0022699677],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9932941,0.0040575094,0.00060370355,0.0005680567,0.0011077852,0.00036879032],"domain_scores_gemma":[0.95987654,0.030572975,0.003192101,0.0032279056,0.0025530742,0.0005772854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0075854817,0.00030135326,0.00037110993,0.008651814,0.0020337172,0.010267671,0.0009082491,0.0013714418,0.0024852976],"category_scores_gemma":[0.038837716,0.00051540247,0.00048281247,0.020036254,0.0055332338,0.0119166225,0.0062385416,0.0022797773,0.00046338607],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016727217,0.000070232425,0.04881259,0.00067137694,0.000045437537,0.0010961,0.05831993,0.004566295,0.002802356,0.6796692,0.006792512,0.19698668],"study_design_scores_gemma":[0.00003074594,0.00014019867,0.038560174,0.0010404309,0.000053601987,0.0025216397,0.11753,0.039684005,0.0034408695,0.49587598,0.3009176,0.00020469233],"about_ca_topic_score_codex":0.010164379,"about_ca_topic_score_gemma":0.01562834,"teacher_disagreement_score":0.010267671,"about_ca_system_score_codex":0.0017633865,"about_ca_system_score_gemma":0.0016465458,"threshold_uncertainty_score":0.04011631},"labels":[],"label_agreement":null},{"id":"W1989806480","doi":"10.1108/08876041111149702","title":"The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable","year":2011,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Moderation; Competence (human resources); Multilevel model; Marketing; Originality; Perception; Business; Variables; Service (business); Psychology; Social psychology; Computer science","score_opus":0.01572731863574953,"score_gpt":0.24071964790801484,"score_spread":0.2249923292722653,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989806480","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99806005,0.00005600782,0.00030247844,0.0000863505,0.0000064339456,0.00002536406,0.000014286645,0.0000033872582,0.001445743],"genre_scores_gemma":[0.9992167,0.000025701262,0.00035778063,0.00003587935,0.000004726313,0.0000311876,0.000013819339,0.000002778965,0.00031134958],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99624556,0.0021194497,0.00017732136,0.00028683178,0.0006089348,0.00056194514],"domain_scores_gemma":[0.9687141,0.022109553,0.0035672646,0.0011053057,0.001619064,0.0028846606],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004259792,0.00028200235,0.0004780363,0.00055222516,0.00079448125,0.0014397154,0.000340642,0.0005220215,0.0056722984],"category_scores_gemma":[0.017097741,0.00017028222,0.00048688083,0.0002441867,0.0010053464,0.0005872087,0.0017815867,0.0013023354,0.00025692704],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0021914241,0.0020288168,0.9015125,0.00033979397,0.00036373275,0.0005890303,0.01863399,0.00048336326,0.008662239,0.002111864,0.00045265874,0.062630616],"study_design_scores_gemma":[0.000049537848,0.0013351992,0.98804396,0.00011691758,0.0001472633,0.00018219308,0.0057500466,0.0009635243,0.001999997,0.0005829995,0.00080526853,0.000023052557],"about_ca_topic_score_codex":0.0013856865,"about_ca_topic_score_gemma":0.0020101431,"teacher_disagreement_score":0.0056722984,"about_ca_system_score_codex":0.0008165147,"about_ca_system_score_gemma":0.0014807471,"threshold_uncertainty_score":0.022528231},"labels":[],"label_agreement":null},{"id":"W1989826252","doi":"10.1080/09654313.2012.722934","title":"“Brain Drain” or “Brain Gain”? Students’ Loyalty to their Student Town: Field Evidence from Norway","year":2012,"lang":"en","type":"article","venue":"European Planning Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Tyndale University","funders":"","keywords":"Brain drain; Loyalty; Field (mathematics); Psychology; Economic geography; Sociology; Business; Economics; Marketing; Demographic economics; Mathematics","score_opus":0.1140914166862771,"score_gpt":0.3631666324940385,"score_spread":0.24907521580776143,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989826252","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977049,0.00022493274,0.00005267577,0.0001140902,0.000009794113,0.000012644752,0.00009160117,5.091973e-7,0.0017888594],"genre_scores_gemma":[0.9989532,0.0002464894,0.000051404142,0.0000738757,0.0000043982777,0.0000135234595,0.00013245555,0.0000018010431,0.00052276097],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99695694,0.001363866,0.00020727953,0.00035930218,0.000443016,0.0006695967],"domain_scores_gemma":[0.98574257,0.0082272645,0.0025452566,0.0005338996,0.0015847558,0.0013663137],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0057672774,0.00020464366,0.000622385,0.0009273655,0.0021980675,0.0027515905,0.001055819,0.000821243,0.004063783],"category_scores_gemma":[0.010783213,0.00038485482,0.0004402148,0.0018293164,0.0031743946,0.0014387408,0.0019676837,0.0011859755,0.00042261684],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00050012197,0.0010063106,0.91838694,0.0003129776,0.00011369216,0.001046569,0.057003926,0.000318375,0.00031166332,0.002206471,0.0017533194,0.017039608],"study_design_scores_gemma":[0.000032942287,0.00029787017,0.87231016,0.00029775285,0.000059123777,0.00013120851,0.12227553,0.0003669184,0.00018897284,0.0003240391,0.0036806932,0.00003466684],"about_ca_topic_score_codex":0.25829396,"about_ca_topic_score_gemma":0.4000331,"teacher_disagreement_score":0.25829396,"about_ca_system_score_codex":0.0038787094,"about_ca_system_score_gemma":0.003948633,"threshold_uncertainty_score":0.51358104},"labels":[],"label_agreement":null},{"id":"W1989897948","doi":"10.1007/s11747-009-0162-0","title":"Exploring consumer conflict management in service encounters","year":2009,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Anger; Conflict management; Service (business); Task (project management); Social psychology; Conflict resolution; Psychology; Style (visual arts); Marketing; Business; Sociology; Economics; Management","score_opus":0.09398131580428129,"score_gpt":0.29668751248631037,"score_spread":0.20270619668202908,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1989897948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92672056,0.00046716942,0.0031626807,0.0026157815,0.000024812565,0.000046081634,0.000035114947,0.000011766364,0.06691601],"genre_scores_gemma":[0.9985802,0.000083602856,0.0003774686,0.000100290614,0.000006325929,0.000020008583,0.00001568854,0.000006217908,0.0008101734],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9964935,0.002540193,0.000060130373,0.00014157813,0.00036706464,0.00039750367],"domain_scores_gemma":[0.9825079,0.014056538,0.0014193322,0.0003800868,0.00070861814,0.00092755625],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036618046,0.00028923503,0.00029275255,0.0021096074,0.0057378146,0.010213647,0.0013525583,0.0020723792,0.006810876],"category_scores_gemma":[0.017753147,0.0004199084,0.00035619267,0.0027696178,0.004952653,0.005288478,0.00381635,0.0027276,0.0003059113],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005264136,0.00068222283,0.15557809,0.00021392685,0.00008547428,0.0014331146,0.6424739,0.0013571699,0.0010297702,0.15230264,0.0022373388,0.042079926],"study_design_scores_gemma":[0.000074999305,0.00017825767,0.09538879,0.00015664357,0.000068903486,0.00094031956,0.81477016,0.007713529,0.0006127471,0.06377413,0.016258074,0.00006344612],"about_ca_topic_score_codex":0.008268762,"about_ca_topic_score_gemma":0.010296496,"teacher_disagreement_score":0.010213647,"about_ca_system_score_codex":0.003908358,"about_ca_system_score_gemma":0.0022252758,"threshold_uncertainty_score":0.028357208},"labels":[],"label_agreement":null},{"id":"W1990180445","doi":"10.1300/j046v14n04_02","title":"A Cross-Cultural Comparison of Direct Mail Receptivity","year":2002,"lang":"en","type":"article","venue":"Journal of International Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Receptivity; Categorization; Psychology; Social psychology; Cognition; Structural equation modeling; Order (exchange); Computer science; Mathematics; Statistics; Artificial intelligence; Business; Epistemology","score_opus":0.05054223680006663,"score_gpt":0.3255653864441357,"score_spread":0.27502314964406904,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1990180445","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987382,0.000027629543,0.00012852775,0.00003438011,0.000006113369,0.000010727117,0.000020406076,0.000001914101,0.0010320622],"genre_scores_gemma":[0.99955624,0.00002244937,0.00009638174,0.000016236367,0.0000027467993,0.0000097259235,0.000020801297,0.0000021307314,0.00027332638],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99602985,0.0027721834,0.00012750644,0.0002026942,0.00062778825,0.0002400421],"domain_scores_gemma":[0.9719939,0.019039646,0.002844339,0.0017762021,0.0032562385,0.0010896631],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00834307,0.00026341682,0.00028224444,0.0010047805,0.00050554547,0.0014327201,0.00030786163,0.0005101439,0.00368064],"category_scores_gemma":[0.021940723,0.0002281181,0.00054083066,0.00044206213,0.0009860811,0.0003995209,0.00092680816,0.0007610868,0.00034953654],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00061655923,0.00044591838,0.9408677,0.00008994043,0.00023043598,0.00024977568,0.027864615,0.00042420233,0.0028198638,0.0013389708,0.00029130725,0.02476071],"study_design_scores_gemma":[0.000023954632,0.00072902784,0.9667566,0.00006220799,0.000115862276,0.00030818002,0.026221892,0.0016119154,0.0024197348,0.0005122302,0.0011944469,0.00004406343],"about_ca_topic_score_codex":0.0052042105,"about_ca_topic_score_gemma":0.0041287616,"teacher_disagreement_score":0.00834307,"about_ca_system_score_codex":0.00066251616,"about_ca_system_score_gemma":0.0005001897,"threshold_uncertainty_score":0.044122875},"labels":[],"label_agreement":null},{"id":"W1990262749","doi":"10.1016/j.jbusres.2003.10.005","title":"The relationship between market-oriented activities and market-oriented culture: implications for the development of market orientation in nonprofit service organizations","year":2004,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":248,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph; York University","funders":"","keywords":"Market orientation; Construct (python library); Business; Market oriented; Service (business); Marketing; Organizational culture; Orientation (vector space); Public relations; Economics; Political science; Market economy; Computer science","score_opus":0.08152213981877836,"score_gpt":0.35613972401033844,"score_spread":0.27461758419156007,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1990262749","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99259585,0.000085630774,0.00015590618,0.00059645553,0.000009923623,0.000009380912,0.000011360663,0.0000011446942,0.006534354],"genre_scores_gemma":[0.9996253,0.000051303265,0.00010009998,0.00006533407,0.0000048938628,0.000006473294,0.000008316726,0.0000014155953,0.00013685777],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982346,0.00085439923,0.000093437644,0.000116429735,0.00035837785,0.0003427109],"domain_scores_gemma":[0.97994655,0.008920956,0.0039653666,0.000688608,0.0024199116,0.004058599],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025767328,0.00017903668,0.0001958156,0.0012365816,0.002061364,0.004593905,0.00055977894,0.0007144848,0.0039532925],"category_scores_gemma":[0.012745272,0.00021325385,0.00030074248,0.0012515932,0.0042015375,0.0016830685,0.0020325263,0.002091813,0.0001576631],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014936255,0.0012172017,0.941243,0.00003971896,0.000057299258,0.00022083787,0.023322226,0.00012258478,0.0008104211,0.01474062,0.00028120534,0.017795425],"study_design_scores_gemma":[0.000020127887,0.00011946524,0.9576344,0.000051459523,0.00002919369,0.00016687553,0.03346735,0.0004116399,0.00022038435,0.0069478285,0.0009123907,0.000018858105],"about_ca_topic_score_codex":0.0075872806,"about_ca_topic_score_gemma":0.01668641,"teacher_disagreement_score":0.0075872806,"about_ca_system_score_codex":0.002070752,"about_ca_system_score_gemma":0.0041178903,"threshold_uncertainty_score":0.015086234},"labels":[],"label_agreement":null},{"id":"W1990481680","doi":"10.5539/ijms.v3n2p82","title":"Customer Satisfaction in the Outdoor Advertising Industry: A Case of Alliance Media Ghana Limited","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Service quality; Marketing; SERVQUAL; Customer retention; Customer advocacy; Service (business); Quality (philosophy); Alliance","score_opus":0.07185778414014522,"score_gpt":0.3158521916826745,"score_spread":0.24399440754252927,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1990481680","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99860686,0.00006119941,0.000043950993,0.00030116225,0.0000021198907,0.0000070237265,0.0000070466053,0.0000013477853,0.0009693483],"genre_scores_gemma":[0.99869376,0.00017737661,0.00006975649,0.00010274664,0.000008061158,0.000007661664,0.000011803244,0.0000024399267,0.00092632935],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998904,0.000560233,0.000030983574,0.00005411238,0.00013156187,0.00031912894],"domain_scores_gemma":[0.9977575,0.0010477809,0.00033440467,0.00009077478,0.00016506054,0.00060449867],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011851686,0.00031957965,0.00038472755,0.0012276517,0.005553792,0.0019958813,0.000675089,0.0018127252,0.004857307],"category_scores_gemma":[0.0026777976,0.0003519967,0.0002996309,0.0025342156,0.0016704537,0.0014073611,0.0013685641,0.0012890501,0.00039090877],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007422023,0.0036062293,0.53497416,0.00020225467,0.000053433258,0.15768513,0.24997173,0.0006624299,0.0020977014,0.005051439,0.004311904,0.04064138],"study_design_scores_gemma":[0.000060496248,0.0010414174,0.2476166,0.00011901454,0.000047485773,0.031535104,0.7051057,0.0035565507,0.00079508877,0.00071973185,0.009338976,0.00006384525],"about_ca_topic_score_codex":0.033242,"about_ca_topic_score_gemma":0.05135114,"teacher_disagreement_score":0.033242,"about_ca_system_score_codex":0.0025014398,"about_ca_system_score_gemma":0.0011019727,"threshold_uncertainty_score":0.06609702},"labels":[],"label_agreement":null},{"id":"W1990552848","doi":"10.1108/02652320810902424","title":"The effects of humour usage by financial advisors in sales encounters","year":2008,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":61,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Originality; Marketing; Perception; Value (mathematics); Business; Structural equation modeling; Customer satisfaction; Word of mouth; Financial services; Service (business); Quality (philosophy); Advertising; Psychology; Finance; Social psychology","score_opus":0.007562526091953821,"score_gpt":0.228766356478373,"score_spread":0.2212038303864192,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1990552848","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9980196,0.00010110421,0.00013204962,0.000105376974,0.000006339651,0.000009619626,0.000014610853,0.00000746359,0.0016039143],"genre_scores_gemma":[0.99920964,0.00007525688,0.00018343043,0.000056012148,0.000011336718,0.000010805817,0.000020440799,0.0000038791395,0.00042919413],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99373347,0.004119303,0.0002721387,0.0002518161,0.0011850537,0.0004382291],"domain_scores_gemma":[0.9086211,0.055523712,0.022326656,0.0026599797,0.0036743511,0.0071943155],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036390403,0.00036018962,0.0003684642,0.0010426526,0.00188555,0.002909182,0.000495891,0.00080559636,0.00495712],"category_scores_gemma":[0.04867794,0.00022105315,0.00032660514,0.0006023099,0.0015082159,0.0011855599,0.0024118712,0.0012004977,0.0005281609],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013029848,0.0018426043,0.8264268,0.0002988226,0.00021170628,0.00087221526,0.04975165,0.00039962048,0.0031021487,0.0005793745,0.0011527452,0.11405927],"study_design_scores_gemma":[0.000034096345,0.0009879546,0.94084525,0.00012556685,0.00009019313,0.0005774962,0.052871387,0.00074289576,0.00088510616,0.0004946266,0.002289261,0.000056245026],"about_ca_topic_score_codex":0.0018644168,"about_ca_topic_score_gemma":0.0036248476,"teacher_disagreement_score":0.00495712,"about_ca_system_score_codex":0.0010105468,"about_ca_system_score_gemma":0.0009573204,"threshold_uncertainty_score":0.019245327},"labels":[],"label_agreement":null},{"id":"W1991383542","doi":"10.1111/j.1936-4490.2002.tb00675.x","title":"Mediating, Interactive, and Non‐linear Effects in Service Quality and Satisfaction with Services Research","year":2002,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":162,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Loyalty; Service quality; Service (business); Psychology; Customer satisfaction; Supporter; Social psychology; Quality (philosophy); Marketing; Business; Geography; Philosophy","score_opus":0.13030736291013387,"score_gpt":0.3636445546522133,"score_spread":0.23333719174207943,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1991383542","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.970791,0.0022915187,0.009178484,0.0015791632,0.00009506748,0.00018231045,0.00030066367,0.00009376611,0.015488076],"genre_scores_gemma":[0.99737537,0.00048970693,0.0014045011,0.00007414026,0.00002805911,0.00006749884,0.000045253397,0.000013070718,0.00050244934],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9885675,0.0079098735,0.0004806685,0.00075380114,0.0012014019,0.0010866729],"domain_scores_gemma":[0.9120859,0.07818528,0.00392504,0.0020208207,0.0020775078,0.0017054816],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011370899,0.0009575161,0.0009402345,0.002560352,0.0010776339,0.0042326567,0.0013074757,0.0010423199,0.01894321],"category_scores_gemma":[0.031931482,0.0007346303,0.0025986617,0.0022427603,0.0039300523,0.0027242973,0.0039709588,0.0017465784,0.00043709413],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007371713,0.0010844928,0.8483501,0.0011912549,0.0016016549,0.000725647,0.009230227,0.005024491,0.001485758,0.076573506,0.0005867923,0.05340893],"study_design_scores_gemma":[0.00025368412,0.0015955499,0.8936144,0.0010891517,0.0023293253,0.0005573139,0.012561036,0.016420007,0.0030418108,0.065481804,0.0029229189,0.00013299254],"about_ca_topic_score_codex":0.0062931934,"about_ca_topic_score_gemma":0.0037890447,"teacher_disagreement_score":0.01894321,"about_ca_system_score_codex":0.002035024,"about_ca_system_score_gemma":0.003341898,"threshold_uncertainty_score":0.06337136},"labels":[],"label_agreement":null},{"id":"W1991427755","doi":"10.2139/ssrn.1534229","title":"The Impact of Company Learning and Growth Capabilities on the Customer Related Performance","year":2010,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Industrial organization; Process management; Knowledge management; Computer science","score_opus":0.007779873272941655,"score_gpt":0.23311284967476778,"score_spread":0.22533297640182612,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1991427755","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9935725,0.00019595586,0.00006358432,0.000114104325,0.000005902289,0.0000036793758,0.00010222941,0.000006721144,0.005935325],"genre_scores_gemma":[0.9994143,0.000044661923,0.000018009734,0.000007600542,0.0000073829237,0.0000011903543,0.0000456375,0.0000019011942,0.00045930344],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992181,0.0002383177,0.00003913128,0.00007008459,0.00015337167,0.00028083098],"domain_scores_gemma":[0.9780815,0.014089221,0.002309211,0.000449222,0.0010292265,0.0040416834],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001123672,0.00030196842,0.00022065705,0.0009885243,0.00033006963,0.0020298855,0.00030809094,0.00076839543,0.007511292],"category_scores_gemma":[0.008491303,0.000097907636,0.00037721224,0.0007322891,0.00073031994,0.0011136445,0.0010045063,0.0009994498,0.0008003352],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002711329,0.0014179223,0.9405042,0.0000626739,0.00023646052,0.0006730899,0.00045314615,0.004329412,0.002512303,0.0021793975,0.0006406253,0.044279426],"study_design_scores_gemma":[0.000021796646,0.0006131287,0.9937443,0.000019929657,0.00011616317,0.00019529604,0.000551754,0.0022246663,0.0010352109,0.0009247149,0.0005347671,0.000018260458],"about_ca_topic_score_codex":0.00332432,"about_ca_topic_score_gemma":0.0036027336,"teacher_disagreement_score":0.007511292,"about_ca_system_score_codex":0.00066340837,"about_ca_system_score_gemma":0.00096484536,"threshold_uncertainty_score":0.025127769},"labels":[],"label_agreement":null},{"id":"W1992228119","doi":"10.1080/09537287.2011.640054","title":"Deep supply relationships: influencing outcomes by managing supply service quality","year":2012,"lang":"en","type":"article","venue":"Production Planning & Control","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Service quality; Quality (philosophy); Critical Incident Technique; Marketing; Flexibility (engineering); Process management; Knowledge management; Computer science; Economics; Management","score_opus":0.04231908815099363,"score_gpt":0.2855371694088264,"score_spread":0.24321808125783276,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1992228119","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98920643,0.00009823135,0.0014939966,0.00045050835,0.0000036303286,0.000029072044,0.00003440358,0.000010957772,0.00867272],"genre_scores_gemma":[0.9994271,0.0000338399,0.00020088762,0.000025818388,0.0000023309926,0.00000531753,0.000015510539,0.0000037001246,0.00028564036],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976936,0.0011361503,0.00012832523,0.000117253585,0.00045850803,0.00046620553],"domain_scores_gemma":[0.989312,0.005149188,0.0026557024,0.00038401474,0.0010577808,0.001441346],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022437207,0.00019745725,0.00022753314,0.00073675567,0.0014670772,0.003878225,0.0003576804,0.000655832,0.0069178906],"category_scores_gemma":[0.014291,0.00018215095,0.00019566332,0.0012501117,0.0015499537,0.0020107392,0.0030364217,0.00077660667,0.00034719566],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030639878,0.00051667757,0.8645856,0.00018361912,0.000090622976,0.0006052131,0.033956796,0.0016365303,0.0033644056,0.0113616185,0.0009200541,0.08247238],"study_design_scores_gemma":[0.000045651563,0.0007672175,0.8891384,0.00014662542,0.00008707956,0.00036610468,0.08181332,0.0040662377,0.0018158868,0.014860373,0.0068536703,0.00003946129],"about_ca_topic_score_codex":0.0056739016,"about_ca_topic_score_gemma":0.0066751,"teacher_disagreement_score":0.0069178906,"about_ca_system_score_codex":0.0014134693,"about_ca_system_score_gemma":0.001570271,"threshold_uncertainty_score":0.023142636},"labels":[],"label_agreement":null},{"id":"W1992771737","doi":"10.5539/ibr.v7n7p37","title":"SERVQUAL: Can It Be Used to Differentiate Guest’s Perception of Service Quality of 3 Star from a 4 Star Hotel","year":2014,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Tun Hussein Onn Malaysia","keywords":"SERVQUAL; Service quality; Star (game theory); Perception; Quality (philosophy); Service (business); Psychology; Business; Marketing; Customer satisfaction; Mathematics","score_opus":0.1732356492655787,"score_gpt":0.3946277732414453,"score_spread":0.22139212397586663,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1992771737","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.903601,0.0016121513,0.010919218,0.0047218297,0.00033053147,0.00080327387,0.007459537,0.00075272535,0.069799736],"genre_scores_gemma":[0.9812097,0.0007476289,0.008883879,0.00057961466,0.000054455522,0.0002898731,0.0028126645,0.00006445935,0.0053576077],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988035,0.00032416856,0.00014212438,0.00007119959,0.0004659352,0.00019301062],"domain_scores_gemma":[0.99688584,0.00091440516,0.0007598639,0.0001462931,0.0008004447,0.00049309875],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021755397,0.00035717557,0.00037956366,0.0015934774,0.00031033257,0.0015597207,0.00033229525,0.00053822435,0.0077897557],"category_scores_gemma":[0.006692179,0.00012907012,0.00074866513,0.0017142775,0.00025642684,0.0019855232,0.00080246886,0.00073684944,0.0024161208],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00072982203,0.00070335856,0.6046536,0.00079527777,0.00015055931,0.00019255544,0.0031260157,0.0005743383,0.0030707878,0.0023609754,0.022217898,0.3614249],"study_design_scores_gemma":[0.000057621124,0.0013516569,0.94487077,0.0007554262,0.00011133742,0.0006799358,0.0073382244,0.003933075,0.0025876581,0.0023658131,0.03585337,0.0000951125],"about_ca_topic_score_codex":0.0028641229,"about_ca_topic_score_gemma":0.004854341,"teacher_disagreement_score":0.0077897557,"about_ca_system_score_codex":0.00049538224,"about_ca_system_score_gemma":0.00061652984,"threshold_uncertainty_score":0.02605933},"labels":[],"label_agreement":null},{"id":"W1993688499","doi":"10.5267/j.msl.2013.11.007","title":"Investigating important factors influencing customer relationship management: A case study from banking industry","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Banking industry; Business; Customer relationship management; Process management; Marketing; Industrial organization; Operations management; Knowledge management; Computer science; Accounting; Economics","score_opus":0.04048352875926435,"score_gpt":0.26378243475079266,"score_spread":0.2232989059915283,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1993688499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985863,0.00007042823,0.00028896812,0.00017028337,0.0000023068048,0.000025580814,0.000015647724,0.000003329468,0.00083716627],"genre_scores_gemma":[0.9976943,0.00032287612,0.0010783012,0.00012021434,0.0000070193432,0.000023238721,0.000034129207,0.0000030031222,0.0007169186],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9989735,0.0005091497,0.00004885043,0.00007574058,0.0001951678,0.00019762531],"domain_scores_gemma":[0.9966126,0.0020491201,0.00040144467,0.00012747743,0.0005084114,0.00030098303],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015980189,0.00026956294,0.00028251042,0.0010459452,0.0027050995,0.0011367379,0.0006619085,0.0012195748,0.001834149],"category_scores_gemma":[0.0034148116,0.00025596737,0.00027730508,0.001326115,0.00061168795,0.0009148533,0.0007898001,0.00078134227,0.00030366136],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000449646,0.0070196446,0.6106911,0.00087674585,0.00010228983,0.031977955,0.21174958,0.0021620914,0.009522084,0.0023206973,0.0040669735,0.119061284],"study_design_scores_gemma":[0.000096095275,0.0026290151,0.5044057,0.00031527274,0.00018101516,0.01341739,0.4494065,0.009555041,0.0062433206,0.0010177313,0.0126341125,0.00009885233],"about_ca_topic_score_codex":0.0071453494,"about_ca_topic_score_gemma":0.01664745,"teacher_disagreement_score":0.0071453494,"about_ca_system_score_codex":0.00096410385,"about_ca_system_score_gemma":0.001210465,"threshold_uncertainty_score":0.014207482},"labels":[],"label_agreement":null},{"id":"W1994064148","doi":"10.1108/02634500110363772","title":"Salespeople characteristics, sales managers’ activities and territory design as antecedents of sales organization performance","year":2001,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Brock University","funders":"","keywords":"Sales management; Business; Marketing; Multivariate analysis of variance; Sales force; Service (business); Personal selling; Sales promotion","score_opus":0.028828759241143878,"score_gpt":0.2504196629902868,"score_spread":0.22159090374914292,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994064148","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99892944,0.000026133388,0.000018597864,0.000013648281,9.217173e-7,0.0000037107395,0.0000373669,0.0000014046043,0.0009687842],"genre_scores_gemma":[0.9994487,0.000029189341,0.00003653107,0.0000022953218,0.0000014520907,0.0000030114716,0.00008143317,9.0086814e-7,0.00039645686],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995542,0.00009482369,0.000018487774,0.000048999333,0.00013440904,0.00014906199],"domain_scores_gemma":[0.9958335,0.0013663489,0.00093236676,0.00012545008,0.00039633506,0.0013458759],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00059052603,0.000219652,0.00015709017,0.00092858565,0.0008021008,0.00096760475,0.00026867772,0.00020331412,0.004124182],"category_scores_gemma":[0.0028067478,0.00014162943,0.00018992156,0.0008781888,0.00078332087,0.00038090502,0.0005525529,0.00033214764,0.00025052906],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004779756,0.000111035086,0.99533504,0.000006608432,0.000016789741,0.00007663324,0.00068947097,0.00017607509,0.000265028,0.00010337415,0.00012350034,0.0030486581],"study_design_scores_gemma":[9.608361e-7,0.00002471449,0.9987993,0.000002152523,0.000003095568,0.000011635829,0.00085614965,0.00011743448,0.000032820102,0.00001754058,0.00013236835,0.0000016501323],"about_ca_topic_score_codex":0.12817355,"about_ca_topic_score_gemma":0.27292606,"teacher_disagreement_score":0.12817355,"about_ca_system_score_codex":0.0011716405,"about_ca_system_score_gemma":0.0019955547,"threshold_uncertainty_score":0.25485498},"labels":[],"label_agreement":null},{"id":"W1994204530","doi":"10.1016/j.ijresmar.2007.08.001","title":"Conflict, leadership, and market orientation","year":2008,"lang":"en","type":"article","venue":"International Journal of Research in Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Transformational leadership; Market orientation; Relevance (law); Context (archaeology); Task (project management); Business; Marketing; Psychology; Social psychology; Management; Political science; Economics","score_opus":0.16634334224406158,"score_gpt":0.3870011700044697,"score_spread":0.22065782776040813,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994204530","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9858138,0.00043166618,0.00019328407,0.00063744554,0.00002557907,0.000013784365,0.000043350676,0.0000034387606,0.012837579],"genre_scores_gemma":[0.99918896,0.00011364026,0.00006535172,0.00007873748,0.000022929828,0.000009302309,0.000034181703,0.000003333034,0.0004834497],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986645,0.00072490174,0.00006261269,0.00007576165,0.0002532233,0.00021904554],"domain_scores_gemma":[0.9743027,0.0146213835,0.0052183643,0.000665035,0.0008174358,0.004375068],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027364683,0.00029555275,0.00036384162,0.0015585774,0.0013700377,0.0036424585,0.00055105524,0.0009073218,0.006834877],"category_scores_gemma":[0.013110187,0.0002757459,0.00031677165,0.0012560441,0.0015548465,0.0012138081,0.0012062053,0.0016501177,0.000427629],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000674531,0.0021867356,0.97156334,0.000034562225,0.00015784502,0.00029368926,0.0030365419,0.00034863263,0.0004497229,0.005904065,0.00074196747,0.014608325],"study_design_scores_gemma":[0.000096156866,0.00030038608,0.9842085,0.000034285593,0.000098627825,0.00040745718,0.0048703896,0.0010837289,0.00012610758,0.007495339,0.0012549924,0.0000239675],"about_ca_topic_score_codex":0.0023833865,"about_ca_topic_score_gemma":0.0047546513,"teacher_disagreement_score":0.006834877,"about_ca_system_score_codex":0.00072173576,"about_ca_system_score_gemma":0.000944054,"threshold_uncertainty_score":0.022864878},"labels":[],"label_agreement":null},{"id":"W1994561372","doi":"10.1016/j.infoandorg.2004.01.002","title":"Consumer subjectivity in the Age of Internet: the radical concept of marketing control through customer relationship management","year":2004,"lang":"en","type":"article","venue":"Information and Organization","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Customer intelligence; Customer advocacy; Customer to customer; Customer retention; Knowledge management; Voice of the customer; Subjectivity; Marketing; Business; Customer relationship management; Computer science; Service (business); Epistemology; Service quality","score_opus":0.012468035210181264,"score_gpt":0.22323192907860623,"score_spread":0.21076389386842498,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994561372","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.31366947,0.05488807,0.023565186,0.109871574,0.0014136169,0.000050290648,0.00015109895,0.00011892319,0.49627173],"genre_scores_gemma":[0.9793228,0.007895535,0.0011081542,0.0029111053,0.0017654272,0.000022291722,0.000025828707,0.00004129404,0.0069076763],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9987356,0.0006361776,0.000029014895,0.0001393269,0.00033449635,0.00012534429],"domain_scores_gemma":[0.9956038,0.0030768828,0.00039263605,0.00029411959,0.00035334396,0.000279319],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023864747,0.00033139327,0.0002917108,0.0018373479,0.0018011318,0.012466935,0.00066253135,0.0031876324,0.0038510328],"category_scores_gemma":[0.0040554316,0.00021070559,0.00020954877,0.0021089502,0.019840235,0.0129616475,0.0021373252,0.0027806633,0.00033526286],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000037440408,0.00004206159,0.002399581,0.00007078673,0.0000083500945,0.00015158986,0.033522822,0.00014404758,0.0002423152,0.93703175,0.0035788873,0.022770368],"study_design_scores_gemma":[0.00002050175,0.000041585172,0.0055073258,0.00027488783,0.000018850675,0.0003988721,0.022622032,0.00089827995,0.00032801737,0.84906286,0.120795235,0.000031491873],"about_ca_topic_score_codex":0.0025361269,"about_ca_topic_score_gemma":0.0023221339,"teacher_disagreement_score":0.012466935,"about_ca_system_score_codex":0.00183145,"about_ca_system_score_gemma":0.0016991711,"threshold_uncertainty_score":0.0132882},"labels":[],"label_agreement":null},{"id":"W1994652625","doi":"10.7202/038038ar","title":"La satisfaction des consommateurs à l’égard des PME de la restauration libre-service","year":2009,"lang":"fr","type":"article","venue":"Revue internationale P M E Économie et gestion de la petite et moyenne entreprise","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"Université du Québec à Trois-Rivières","funders":"","keywords":"Humanities; Mathematics; Art","score_opus":0.023982700612403,"score_gpt":0.2698074281955457,"score_spread":0.24582472758314272,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994652625","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9911918,0.00022333695,0.00086484937,0.0002511112,0.000012966636,0.000025626949,0.0003413295,0.000019321447,0.007069599],"genre_scores_gemma":[0.99015605,0.00017923935,0.00077527756,0.000076530974,0.000010483528,0.000030323205,0.0004257113,0.000009092981,0.008337186],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979196,0.00059495843,0.0001308639,0.00019210266,0.0007762771,0.00038630635],"domain_scores_gemma":[0.99294406,0.0015355955,0.001454582,0.0002551627,0.0028785279,0.00093200774],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019882426,0.0003143933,0.00041933937,0.0007482611,0.0015010358,0.0028973662,0.00053411396,0.00052999984,0.012064323],"category_scores_gemma":[0.005175719,0.00019747119,0.00059300545,0.0016338729,0.0008210216,0.0010153654,0.0013448296,0.00065671006,0.0014692519],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00063003274,0.00022191592,0.8839288,0.00068666704,0.00023115824,0.0004466575,0.028055105,0.00044362454,0.005966041,0.0011244635,0.00227594,0.07598965],"study_design_scores_gemma":[0.0000047026533,0.00019519834,0.9729062,0.000037189224,0.00003269049,0.00008147887,0.020072304,0.00029089904,0.0006594438,0.000095398915,0.0056002922,0.000024185509],"about_ca_topic_score_codex":0.10213092,"about_ca_topic_score_gemma":0.15752475,"teacher_disagreement_score":0.10213092,"about_ca_system_score_codex":0.0034188288,"about_ca_system_score_gemma":0.0028014279,"threshold_uncertainty_score":0.2030729},"labels":[],"label_agreement":null},{"id":"W1994653528","doi":"10.1145/1052220.1052265","title":"Design and e-loyalty across cultures in electronic commerce","year":2004,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":45,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; The Internet; Database transaction; Business; Advertising; E-commerce; Marketing; World Wide Web; Computer science; Database","score_opus":0.024560079818749282,"score_gpt":0.28413080791940115,"score_spread":0.25957072810065185,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994653528","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9278316,0.01002391,0.0034843523,0.0011129534,0.00006887119,0.00004901644,0.00003162543,0.000011900821,0.057385836],"genre_scores_gemma":[0.9937085,0.0028576253,0.0011972581,0.00029377674,0.000011787794,0.000028783987,0.000018159286,0.000008162769,0.0018759156],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9957926,0.0028732424,0.00036186227,0.00018768298,0.000547741,0.00023685426],"domain_scores_gemma":[0.99216557,0.0047037667,0.001027919,0.000601382,0.000981504,0.00051991054],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038925093,0.00021796009,0.00027898262,0.0012361376,0.0017919716,0.006457414,0.00029213974,0.0006035253,0.0022838896],"category_scores_gemma":[0.010583084,0.00023771188,0.0002792607,0.0016608428,0.0044981684,0.0025774522,0.0020376744,0.0006432358,0.00019070822],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040052802,0.00061694987,0.32693815,0.0011772858,0.0003034529,0.0011053968,0.24012567,0.0011284056,0.002406395,0.103126995,0.0019054251,0.32076535],"study_design_scores_gemma":[0.00006777197,0.0010803879,0.49047652,0.00208036,0.0004538617,0.004743517,0.36971304,0.0026181778,0.0028418507,0.06553412,0.060186286,0.00020411606],"about_ca_topic_score_codex":0.0041062753,"about_ca_topic_score_gemma":0.0058616945,"teacher_disagreement_score":0.006457414,"about_ca_system_score_codex":0.0014068781,"about_ca_system_score_gemma":0.0010160994,"threshold_uncertainty_score":0.020585835},"labels":[],"label_agreement":null},{"id":"W1994848152","doi":"10.1002/cjas.69","title":"Pleasantly surprising clients: a tactic in relationship marketing for building competitive advantage in the financial services sector","year":2008,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":28,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Marketing; Business; Perception; Service (business); Entertainment; Competitive advantage; Financial services; Word of mouth; Services marketing; Public relations; Psychology; Finance; Political science","score_opus":0.1131170377647105,"score_gpt":0.324982587262454,"score_spread":0.2118655494977435,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994848152","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.83816874,0.0009977386,0.037564218,0.019655414,0.00013100608,0.00032009018,0.00003072753,0.00028142214,0.1028507],"genre_scores_gemma":[0.99035573,0.0001700285,0.0076594534,0.00063933374,0.000050825634,0.00006273513,0.0000069901284,0.000015395899,0.0010395152],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9933021,0.0051729716,0.000117242445,0.0001829434,0.0009810646,0.00024377467],"domain_scores_gemma":[0.97919476,0.013834455,0.0035142265,0.0011438673,0.0006069987,0.0017057087],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0077989376,0.00038040947,0.00030386235,0.0008308898,0.0030218211,0.006681876,0.000808829,0.0020320127,0.005202821],"category_scores_gemma":[0.019006701,0.00032024542,0.00034265177,0.0007468011,0.004655293,0.0044837208,0.0027494426,0.002404598,0.00045354376],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006334663,0.0034207455,0.1958635,0.0010367635,0.00016066914,0.0024843866,0.12828343,0.0024588169,0.011229968,0.17118081,0.0115107065,0.4717367],"study_design_scores_gemma":[0.00023679213,0.002580909,0.38903025,0.0014039086,0.00031360917,0.0053126174,0.18762474,0.033818502,0.01161516,0.29656166,0.07115148,0.00035036495],"about_ca_topic_score_codex":0.00081067777,"about_ca_topic_score_gemma":0.003817766,"teacher_disagreement_score":0.0077989376,"about_ca_system_score_codex":0.0014961582,"about_ca_system_score_gemma":0.0019329463,"threshold_uncertainty_score":0.041245222},"labels":[],"label_agreement":null},{"id":"W1994912123","doi":"10.1109/icmcs.2014.6911393","title":"The impact of collectivism on electronic customer relationship management performance in the Arab world","year":2014,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Bishop's University","funders":"","keywords":"Collectivism; Context (archaeology); Dimension (graph theory); Customer value; Hofstede's cultural dimensions theory; Value (mathematics); Knowledge management; Organizational culture; Business; Latin Americans; Marketing; Computer science; Political science; Public relations; Sociology; Social science; Geography; Mathematics; Individualism","score_opus":0.020937219692417203,"score_gpt":0.2635703040004651,"score_spread":0.2426330843080479,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1994912123","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99204683,0.00008006624,0.000062224964,0.00027584407,0.0000058937094,0.0000048026595,0.000019965637,0.000001913703,0.0075025395],"genre_scores_gemma":[0.99958855,0.00006940521,0.000028100301,0.000035847486,0.000008039117,0.000002224326,0.00001527835,0.0000016306731,0.00025097482],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9972473,0.0013336873,0.00013885285,0.00010585816,0.000691991,0.0004822963],"domain_scores_gemma":[0.9881294,0.0024667515,0.0045569674,0.00065840455,0.0023626385,0.00182589],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033373036,0.0002045506,0.00018004328,0.0011486849,0.002051422,0.0033792453,0.00019155984,0.00022943605,0.0029487398],"category_scores_gemma":[0.007210273,0.00013887812,0.00018921068,0.00129566,0.0020222699,0.00086038565,0.0020464046,0.0007044953,0.0003397342],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041428328,0.00041906038,0.9223587,0.000052405107,0.00016220285,0.0003179511,0.02261677,0.00037704626,0.00077903725,0.0032408414,0.001091669,0.048170082],"study_design_scores_gemma":[0.00001590703,0.00026460114,0.9539907,0.000046818954,0.000027222091,0.0002565123,0.04131908,0.0003276721,0.00036766127,0.0009097196,0.0024404242,0.000033749195],"about_ca_topic_score_codex":0.010279842,"about_ca_topic_score_gemma":0.014017676,"teacher_disagreement_score":0.010279842,"about_ca_system_score_codex":0.0010008257,"about_ca_system_score_gemma":0.001090326,"threshold_uncertainty_score":0.020439982},"labels":[],"label_agreement":null},{"id":"W1995090407","doi":"10.5465/ambpp.2011.65869495","title":"EMPLOYEE SABOTAGE ASSOCIATED WITH CUSTOMER INJUSTICE: A COMPARISON OF NORTH AMERICA AND EAST ASIA","year":2011,"lang":"en","type":"article","venue":"Academy of Management Proceedings","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of British Columbia","funders":"","keywords":"Injustice; Individualism; Customer service; Hofstede's cultural dimensions theory; China; Business; Marketing; Customer satisfaction; Uncertainty avoidance; Cultural values; Power (physics); Service (business); Psychology; Sociology; Social psychology; Political science; Collectivism; Gender studies","score_opus":0.04599029711452011,"score_gpt":0.26435125575033586,"score_spread":0.21836095863581576,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1995090407","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99954176,0.000039768303,0.00000809497,0.000024260155,0.0000010641129,0.0000010448208,0.00000902775,2.170402e-7,0.0003747711],"genre_scores_gemma":[0.9997682,0.000070528404,0.000010849682,0.000028495722,0.0000017142936,0.0000012797633,0.000022999311,6.118917e-7,0.0000953415],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996145,0.000095301024,0.000027734022,0.00004102933,0.00007426314,0.00014713276],"domain_scores_gemma":[0.99785465,0.0003335279,0.00080473674,0.00010195811,0.00048290123,0.00042214416],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006689315,0.00018353887,0.00021921223,0.00082852587,0.00080082234,0.00089003675,0.00021294743,0.00022881058,0.0012906404],"category_scores_gemma":[0.001416015,0.00012835606,0.00026977222,0.0011532716,0.00070212357,0.00036164504,0.00075825554,0.0003820174,0.0001083431],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000079735924,0.000026196403,0.991941,0.000011671873,0.000029404684,0.00009710735,0.004590401,0.000014538395,0.0003787601,0.000047540307,0.000061687824,0.0027219695],"study_design_scores_gemma":[0.000001763625,0.000025607922,0.9930447,0.000008315618,0.000017627011,0.000072380346,0.006561267,0.0000369258,0.00007705208,0.000010365489,0.0001407763,0.0000032281935],"about_ca_topic_score_codex":0.12882018,"about_ca_topic_score_gemma":0.21380983,"teacher_disagreement_score":0.12882018,"about_ca_system_score_codex":0.00095517165,"about_ca_system_score_gemma":0.0010154558,"threshold_uncertainty_score":0.2561407},"labels":[],"label_agreement":null},{"id":"W1996591699","doi":"10.1016/j.ausmj.2014.03.001","title":"The Problem with Standardizing International Market Research: A Case Study from B2B Services","year":2014,"lang":"en","type":"article","venue":"Australasian Marketing Journal (AMJ)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Multinational corporation; Equivalence (formal languages); Marketing; Business; Order (exchange); Global marketing; Quality (philosophy); Product (mathematics); Service quality; Customer satisfaction; Standardization; Service (business); Political science; Mathematics","score_opus":0.033866672722258635,"score_gpt":0.3031370342939917,"score_spread":0.26927036157173306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1996591699","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93838054,0.00094143837,0.0051526874,0.009585762,0.00008525265,0.00042786446,0.000082474915,0.000027277087,0.045316763],"genre_scores_gemma":[0.9903328,0.0011087925,0.0044386443,0.0015112346,0.0000527697,0.00025240696,0.000062562984,0.00006034621,0.0021804518],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.97417486,0.019822756,0.0008451343,0.0008178416,0.0024534964,0.0018859447],"domain_scores_gemma":[0.97303414,0.017876748,0.0017677443,0.0019312016,0.0030842316,0.0023059857],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.031082992,0.0006364044,0.0006754221,0.002901756,0.012627981,0.009490835,0.0013382101,0.0032943306,0.0027592226],"category_scores_gemma":[0.029584834,0.00049589056,0.00069527054,0.0076914164,0.007985693,0.008311925,0.007059947,0.004373987,0.00040109735],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024937934,0.0020947082,0.0753276,0.00072868,0.00005634968,0.018095594,0.7149832,0.0010298786,0.0019972543,0.08710419,0.008315237,0.09001799],"study_design_scores_gemma":[0.000054508328,0.0006347688,0.023856098,0.0006775958,0.00003999752,0.004054097,0.8966685,0.0015452807,0.0015646386,0.0054807193,0.065358356,0.00006552756],"about_ca_topic_score_codex":0.017423904,"about_ca_topic_score_gemma":0.029990738,"teacher_disagreement_score":0.031082992,"about_ca_system_score_codex":0.007792759,"about_ca_system_score_gemma":0.0074023874,"threshold_uncertainty_score":0.16438454},"labels":[],"label_agreement":null},{"id":"W1997071685","doi":"10.1108/09604520810842849","title":"Alternative measures of service quality: a review","year":2008,"lang":"en","type":"review","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":398,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"SERVQUAL; Service quality; Quality (philosophy); Service (business); Empirical research; Process management; Originality; Constructive; Computer science; Knowledge management; Management science; Marketing; Business; Engineering; Sociology; Qualitative research; Process (computing); Mathematics","score_opus":0.21825677501661922,"score_gpt":0.3873781236457545,"score_spread":0.1691213486291353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1997071685","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00012239609,0.99900985,0.00014592744,0.00022755086,0.00005402117,0.0000101811065,0.000027915512,0.0000028060726,0.00039938555],"genre_scores_gemma":[0.0017035151,0.9975569,0.00048580975,0.000105587504,0.000038084905,0.000020228614,0.00003350861,0.0000013109084,0.000055011566],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9964837,0.00087731576,0.0008133984,0.00041050315,0.0013228186,0.00009234195],"domain_scores_gemma":[0.98419607,0.011415478,0.0015937786,0.00025733665,0.0023368567,0.00020052028],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006317115,0.0010869177,0.0035534357,0.01440342,0.0006091537,0.0026927153,0.002202347,0.0015293194,0.003878444],"category_scores_gemma":[0.014544961,0.00064726133,0.0014004477,0.019935537,0.0015679969,0.003585885,0.0011587081,0.0016726659,0.0007929364],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006251669,0.000057252128,0.0010289302,0.09421318,0.00030521583,0.00009699761,0.00020189837,0.00028522892,0.00015494013,0.004017661,0.008080784,0.8914953],"study_design_scores_gemma":[0.000061920444,0.00029636265,0.013786278,0.20983563,0.0020072616,0.0020715995,0.001285276,0.0006497799,0.0005311301,0.006491968,0.76287043,0.00011243557],"about_ca_topic_score_codex":0.0065470235,"about_ca_topic_score_gemma":0.009768666,"teacher_disagreement_score":0.01440342,"about_ca_system_score_codex":0.0032210909,"about_ca_system_score_gemma":0.0057620737,"threshold_uncertainty_score":0.033408463},"labels":[],"label_agreement":null},{"id":"W1997353994","doi":"10.1509/jmkg.67.3.63.18654","title":"Market Situation Interpretation and Response: The Role of Cognitive Style, Organizational Culture, and Information Use","year":2003,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":387,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Marketing; Context (archaeology); Interpretation (philosophy); Extant taxon; Sample (material); Business; Promotion (chess); Affect (linguistics); Style (visual arts); Psychology; Computer science; Political science","score_opus":0.007180268766821317,"score_gpt":0.2178030196713027,"score_spread":0.21062275090448138,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1997353994","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.993156,0.00006372962,0.0015197146,0.0003121376,0.000009448968,0.000048034854,0.000025550464,0.000012487932,0.004852885],"genre_scores_gemma":[0.99891686,0.000037307003,0.00074964133,0.00006957885,0.0000055622136,0.00002170289,0.000020387764,0.000003540545,0.00017545717],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9944642,0.0039015075,0.00022964722,0.0003221713,0.00074956095,0.00033283938],"domain_scores_gemma":[0.9631031,0.026688656,0.0060753613,0.0013993321,0.0016568834,0.0010767377],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005244038,0.000427489,0.00028019602,0.0011649772,0.000513332,0.0036681024,0.00046258525,0.0011640759,0.0036080421],"category_scores_gemma":[0.0446992,0.00027118306,0.00050660863,0.0006237035,0.0015367409,0.0015999044,0.001295338,0.0009223475,0.00024679364],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010774249,0.0018659271,0.8768806,0.00031762366,0.00038619037,0.0007492624,0.03820725,0.0029975956,0.008155236,0.0047891713,0.00071555487,0.063858174],"study_design_scores_gemma":[0.00008664155,0.0009337907,0.94596887,0.00012853633,0.00009591031,0.00035227134,0.030403424,0.012310725,0.0024909386,0.0060447375,0.0010739269,0.000110216104],"about_ca_topic_score_codex":0.0017902462,"about_ca_topic_score_gemma":0.0014416531,"teacher_disagreement_score":0.005244038,"about_ca_system_score_codex":0.00071438705,"about_ca_system_score_gemma":0.00056780095,"threshold_uncertainty_score":0.027733445},"labels":[],"label_agreement":null},{"id":"W1998128376","doi":"10.2466/pr0.102.1.58-63","title":"Personality Correlates of Equity Sensitivity for Samples of Canadian, Bulgarian, and Mexican Businesspeople","year":2008,"lang":"en","type":"article","venue":"Psychological Reports","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Personality; Psychology; Equity (law); Social psychology; Bulgarian; Political science","score_opus":0.12062541397489163,"score_gpt":0.3207206746804583,"score_spread":0.20009526070556666,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1998128376","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99968183,0.000015945498,0.000007831882,0.000006601669,8.810043e-7,0.0000038720113,0.00003417656,2.4489538e-7,0.00024854502],"genre_scores_gemma":[0.9994634,0.000036382,0.000039716484,0.000011425657,0.0000012576311,0.000005677977,0.00013102737,5.916283e-7,0.00031054084],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999833,0.00001761299,0.000009615825,0.000019889047,0.000044210017,0.000075627184],"domain_scores_gemma":[0.9993844,0.00007326567,0.0001854089,0.000036974503,0.00014386933,0.00017602343],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00045461417,0.00019976341,0.00015343404,0.0011231679,0.0011377069,0.0008385825,0.00022435345,0.00020479884,0.0016199759],"category_scores_gemma":[0.0020342807,0.00013193727,0.00019243747,0.0009817138,0.0005424106,0.00023164049,0.00062653504,0.0003680024,0.000109652574],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007298946,0.000073829986,0.989249,0.0000064291858,0.000017303828,0.00009792279,0.0055452976,0.000022345694,0.00068610365,0.000072678355,0.0001208747,0.004035165],"study_design_scores_gemma":[0.0000013622154,0.000015325582,0.99724966,0.000001985949,0.0000026263124,0.00003100604,0.0025325804,0.000019836503,0.000031087045,0.000008392138,0.00010444259,0.0000016508465],"about_ca_topic_score_codex":0.3886251,"about_ca_topic_score_gemma":0.62226486,"teacher_disagreement_score":0.6113749,"about_ca_system_score_codex":0.0016493872,"about_ca_system_score_gemma":0.0009190964,"threshold_uncertainty_score":0.77272606},"labels":[],"label_agreement":null},{"id":"W1998185727","doi":"10.1177/1094670505279340","title":"Reassessing the Foundations of Customer Delight","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":294,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Ticket; Marketing; Customer satisfaction; Advertising; Customer delight; Entertainment; Business; Customer retention; Value (mathematics); Theme (computing); Sample (material); Customer value; Sociology; Service quality; Service (business); Economics; Political science; Computer science","score_opus":0.1405224094781553,"score_gpt":0.40070814437475294,"score_spread":0.26018573489659763,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1998185727","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.32559597,0.06456625,0.0737587,0.34439555,0.0025520828,0.00011627693,0.0002796804,0.00021087567,0.18852466],"genre_scores_gemma":[0.9725299,0.011063274,0.0070469575,0.005975593,0.00087907375,0.000041402494,0.00004953033,0.000042293155,0.002372067],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9968161,0.0013069868,0.00014531428,0.0005473825,0.00080036966,0.0003839571],"domain_scores_gemma":[0.9658808,0.024766894,0.0014110119,0.0019017216,0.005143553,0.00089599343],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0102309575,0.00061585824,0.0006827065,0.0032559945,0.0022299965,0.009188522,0.0017590943,0.0038275388,0.0043851044],"category_scores_gemma":[0.018818267,0.0005913052,0.000598632,0.0023351114,0.03297609,0.024884503,0.004888153,0.011071295,0.00046494906],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006190917,0.000053380903,0.008175687,0.00011013193,0.000030525625,0.0002906567,0.007815558,0.00088602264,0.00017651173,0.94305575,0.00231139,0.03703249],"study_design_scores_gemma":[0.000023928627,0.00007171564,0.0112223495,0.00035722062,0.000024299978,0.00028693533,0.008383945,0.0046725958,0.0002498314,0.9389019,0.035723004,0.000082183506],"about_ca_topic_score_codex":0.012635558,"about_ca_topic_score_gemma":0.0061893254,"teacher_disagreement_score":0.012635558,"about_ca_system_score_codex":0.0053064837,"about_ca_system_score_gemma":0.0036060624,"threshold_uncertainty_score":0.05410713},"labels":[],"label_agreement":null},{"id":"W1998216636","doi":"10.1016/j.bushor.2015.01.005","title":"Strategic value curve analysis: Diagnosing and improving customer value propositions","year":2015,"lang":"en","type":"article","venue":"Business Horizons","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"Centre in Green Chemistry and Catalysis","keywords":"Value proposition; Proposition; Profitability index; Value (mathematics); Business; Customer value; Test (biology); Value creation; Marketing; Industrial organization; Process management; Computer science; Microeconomics; Economics; Finance","score_opus":0.04086334828183387,"score_gpt":0.262843830889932,"score_spread":0.22198048260809816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1998216636","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3328646,0.0012437183,0.6391603,0.0010886695,0.00011162405,0.00028334753,0.0012892055,0.0025758313,0.021382788],"genre_scores_gemma":[0.88555783,0.0003547119,0.11173566,0.000047589638,0.000030707783,0.000069721194,0.000659065,0.00015403492,0.0013905952],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9978229,0.00067921274,0.00010743181,0.00022712818,0.00095654366,0.00020678167],"domain_scores_gemma":[0.98365146,0.009906876,0.0011920544,0.000811175,0.004022332,0.0004160897],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028871763,0.0011919014,0.00072493183,0.01022242,0.0007561766,0.0041288887,0.0012059428,0.0010058407,0.0039506424],"category_scores_gemma":[0.02560548,0.00032762022,0.0007279321,0.00692867,0.0006437092,0.005063843,0.0013043508,0.0015788189,0.0010487125],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036752012,0.0005074634,0.06942295,0.0003405581,0.00017593394,0.00020562366,0.0015397007,0.057899386,0.005744088,0.053098287,0.0075061093,0.8031924],"study_design_scores_gemma":[0.000032073865,0.00016785787,0.021670975,0.000112474445,0.00009932056,0.00017826336,0.0015711448,0.8891678,0.009468679,0.07213783,0.0052947784,0.00009875641],"about_ca_topic_score_codex":0.008529349,"about_ca_topic_score_gemma":0.0049252277,"teacher_disagreement_score":0.01022242,"about_ca_system_score_codex":0.0017512244,"about_ca_system_score_gemma":0.002472349,"threshold_uncertainty_score":0.01695937},"labels":[],"label_agreement":null},{"id":"W1998425582","doi":"10.1016/s0840-4704(10)60231-1","title":"Healing from Within: Internal Marketing","year":2003,"lang":"en","type":"article","venue":"Healthcare Management Forum","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Column (typography); Feature (linguistics); Marketing; Business; Public relations; Computer science; Political science; Linguistics; Telecommunications","score_opus":0.02497432161477058,"score_gpt":0.26388822757349906,"score_spread":0.23891390595872847,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1998425582","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0015214283,0.05110067,0.0012508676,0.47389898,0.044448093,0.00003317143,0.0000636633,0.000449947,0.4272332],"genre_scores_gemma":[0.06422393,0.0355209,0.001321468,0.16573189,0.045055322,0.000074430005,0.00012035229,0.0005180651,0.6874336],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.997212,0.00094415696,0.00008152258,0.00020967271,0.0011291128,0.00042349767],"domain_scores_gemma":[0.99605227,0.0010182282,0.00033234997,0.00033804055,0.0007894324,0.0014697178],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029806315,0.00066689646,0.00046218437,0.0009138537,0.004351045,0.01849229,0.0005778006,0.005665767,0.075439155],"category_scores_gemma":[0.011408176,0.0002415094,0.0002518124,0.0013430992,0.0035298665,0.010850746,0.00334918,0.0053693256,0.029513957],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000008673179,0.000018117533,0.0001038257,0.00007850992,0.000002106624,0.00003219169,0.0007564813,0.00001322053,0.00009747515,0.020213801,0.9245545,0.054121085],"study_design_scores_gemma":[0.0000022774914,0.000007558039,0.00031321333,0.00018505864,0.0000017725012,0.00005644831,0.0011115258,0.000022234872,0.000046361387,0.0064738803,0.9917747,0.000005122601],"about_ca_topic_score_codex":0.0011979584,"about_ca_topic_score_gemma":0.003737799,"teacher_disagreement_score":0.075439155,"about_ca_system_score_codex":0.0027441515,"about_ca_system_score_gemma":0.004989468,"threshold_uncertainty_score":0.2523691},"labels":[],"label_agreement":null},{"id":"W1999484661","doi":"10.1016/j.ijhm.2005.06.001","title":"The collective impact of service workers and servicescape on the corporate image formation","year":2005,"lang":"en","type":"article","venue":"International Journal of Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":134,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Servicescape; Hospitality industry; Service (business); Hospitality; Business; Marketing; Agency (philosophy); Tertiary sector of the economy; Perception; Advertising; Psychology; Tourism; Sociology; Geography","score_opus":0.022961056435984985,"score_gpt":0.2690572098510976,"score_spread":0.24609615341511262,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1999484661","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97062206,0.00009235754,0.00040468082,0.0004078544,0.000014219763,0.000007693126,0.000015539683,0.00000421117,0.02843136],"genre_scores_gemma":[0.9989047,0.000025658883,0.000067286855,0.000015975646,0.000009473392,0.0000021663716,0.0000072019066,0.0000028124855,0.0009646076],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992648,0.00026065446,0.000019425925,0.000055308235,0.00019489006,0.00020496128],"domain_scores_gemma":[0.99559623,0.0016227833,0.00058089383,0.00022835063,0.00061136205,0.0013604285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010928503,0.00011003511,0.00022262215,0.0007782914,0.0014489458,0.0030358979,0.00028864085,0.00056657725,0.008130659],"category_scores_gemma":[0.004534293,0.00011631828,0.00023433549,0.00062693463,0.001515028,0.0007239804,0.002126872,0.0006807513,0.00041467627],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00081385224,0.0010118876,0.76458687,0.00012841925,0.00020540916,0.0005740184,0.025838105,0.002149952,0.010502296,0.04664959,0.0031425895,0.14439698],"study_design_scores_gemma":[0.000018613358,0.00019154433,0.96428704,0.00002940028,0.000070937946,0.00012352674,0.02078022,0.0016120201,0.00087811373,0.008282179,0.0037061772,0.000020246582],"about_ca_topic_score_codex":0.0042433394,"about_ca_topic_score_gemma":0.007846458,"teacher_disagreement_score":0.008130659,"about_ca_system_score_codex":0.0012503506,"about_ca_system_score_gemma":0.0013352082,"threshold_uncertainty_score":0.027199805},"labels":[],"label_agreement":null},{"id":"W2000682082","doi":"10.1300/j049v11n04_05","title":"The Behavioral Implications of Consumer Trust Across Brick-and-Mortar and Online Retail Channels","year":2004,"lang":"en","type":"article","venue":"Journal of Marketing Channels","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Brick and mortar; Channel (broadcasting); Business; Interactivity; Marketing; Loyalty; Brick; Advertising; Consumer behaviour; The Internet; Computer science; Telecommunications; Engineering; Civil engineering; World Wide Web","score_opus":0.04301614578885148,"score_gpt":0.3081318750839894,"score_spread":0.26511572929513794,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2000682082","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982646,0.000033206325,0.00018077785,0.000063705236,0.000002531653,0.0000059681756,0.000010832808,0.0000016267561,0.001436836],"genre_scores_gemma":[0.9998305,0.0000136779045,0.000039270213,0.000010716076,0.0000012176318,0.0000022381844,0.000004329992,7.021112e-7,0.00009731983],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975471,0.001325583,0.000118557466,0.00015600648,0.0005074302,0.00034533843],"domain_scores_gemma":[0.95286345,0.031427808,0.008603667,0.0020435033,0.0029133891,0.0021481665],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033615734,0.00015462545,0.0002351883,0.0007325107,0.00073690765,0.0024549938,0.00027476388,0.00060908456,0.003443881],"category_scores_gemma":[0.024831126,0.00025895078,0.00032475955,0.0005854598,0.0017393146,0.0020616846,0.0013050659,0.0009375231,0.00012033689],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019044775,0.0014908402,0.94420564,0.00009501455,0.000169249,0.00031891288,0.0155161815,0.0012682382,0.0023609044,0.003761963,0.000306623,0.028602028],"study_design_scores_gemma":[0.00006410735,0.0009961432,0.95779127,0.00007274249,0.00019785136,0.00024231688,0.030734759,0.0048861834,0.0014519863,0.0026040738,0.00090011203,0.00005852034],"about_ca_topic_score_codex":0.008232823,"about_ca_topic_score_gemma":0.007780308,"teacher_disagreement_score":0.008232823,"about_ca_system_score_codex":0.0010345742,"about_ca_system_score_gemma":0.0006598428,"threshold_uncertainty_score":0.01777786},"labels":[],"label_agreement":null},{"id":"W2000682736","doi":"10.1177/1937586714565611","title":"Assessing the Physical Service Setting","year":2015,"lang":"en","type":"article","venue":"HERD Health Environments Research & Design Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Service (business); Service delivery framework; Service level objective; Service design; Service quality; Reliability (semiconductor); Servicescape; Quality (philosophy); Process management; Business; Marketing; Applied psychology; Psychology","score_opus":0.3175150734941803,"score_gpt":0.4494983886586515,"score_spread":0.1319833151644712,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2000682736","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9760971,0.0003010291,0.0032680985,0.00055574044,0.00005949419,0.0008332816,0.0008465521,0.000060262006,0.017978549],"genre_scores_gemma":[0.9927309,0.00026268957,0.0047951583,0.00012168203,0.000016945083,0.00036200412,0.00041401648,0.0000076164715,0.0012889836],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99748397,0.00084916723,0.00025101865,0.00011876089,0.0009405621,0.0003564827],"domain_scores_gemma":[0.9939028,0.0007182463,0.0014810327,0.00017006011,0.0021482706,0.0015795912],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023467478,0.00035731777,0.0002849591,0.0011492086,0.0009451228,0.0010795287,0.0005009792,0.00034493263,0.0058221538],"category_scores_gemma":[0.008434222,0.00016923413,0.00036875275,0.000778957,0.0005889564,0.0005129789,0.0019628336,0.000624709,0.00078703946],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002383698,0.00075257244,0.86879516,0.00092987245,0.00007392181,0.0002826851,0.0072816643,0.0006703831,0.0039206985,0.00066776795,0.0033127274,0.11307421],"study_design_scores_gemma":[0.000023407649,0.00089809106,0.9767617,0.00023294332,0.0000223634,0.0002897266,0.0113101965,0.0004662571,0.0007749937,0.000245013,0.008945958,0.000029263272],"about_ca_topic_score_codex":0.009131525,"about_ca_topic_score_gemma":0.017701607,"teacher_disagreement_score":0.009131525,"about_ca_system_score_codex":0.0016384247,"about_ca_system_score_gemma":0.0033816723,"threshold_uncertainty_score":0.01947701},"labels":[],"label_agreement":null},{"id":"W2001171528","doi":"10.1108/jcm-08-2013-0660","title":"The importance and formalization of service quality dimensions: a comparison of Chile and the USA","year":2014,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burnaby Hospital","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Respondent; Hofstede's cultural dimensions theory; Quality (philosophy); Sample (material); Service (business); Reliability (semiconductor); Business; Psychology; Empathy; Social psychology; Political science","score_opus":0.025678988715860843,"score_gpt":0.2878368354979856,"score_spread":0.2621578467821248,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2001171528","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.994603,0.00023307871,0.00007098107,0.00043697757,0.000008942534,0.000021078575,0.00018164603,0.000002594184,0.004441687],"genre_scores_gemma":[0.9981324,0.00029848583,0.00011198611,0.00014983196,0.0000061111587,0.000033303055,0.00024109843,0.0000043181635,0.0010226226],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99951565,0.00013116511,0.00003639355,0.00004850981,0.00012190783,0.0001464713],"domain_scores_gemma":[0.99830246,0.00043288368,0.00040803294,0.000071756775,0.000538357,0.00024646017],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011106678,0.00013793344,0.00021614613,0.0014245326,0.00073738885,0.001546641,0.00032471467,0.0002689676,0.0035665128],"category_scores_gemma":[0.0040424946,0.0001440442,0.00024654152,0.0027554897,0.0007999063,0.00080661115,0.0014229023,0.0005464241,0.00024741067],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023895218,0.00024563054,0.9377838,0.0002341513,0.000051475075,0.00063516636,0.021487197,0.00013123955,0.0010198206,0.001753621,0.002032322,0.034386776],"study_design_scores_gemma":[0.000011553714,0.00006418201,0.9502401,0.00011534497,0.0000143855505,0.00013584389,0.04407498,0.0001842443,0.00015504674,0.00015928676,0.004833205,0.000011809489],"about_ca_topic_score_codex":0.11035039,"about_ca_topic_score_gemma":0.12703557,"teacher_disagreement_score":0.11035039,"about_ca_system_score_codex":0.0030021316,"about_ca_system_score_gemma":0.003336417,"threshold_uncertainty_score":0.2194162},"labels":[],"label_agreement":null},{"id":"W2001368968","doi":"10.5539/jms.v4n2p126","title":"Studying the Impact of E-Service Quality on E-Loyalty of Customers in the Area of E-Banking Services","year":2014,"lang":"en","type":"article","venue":"Journal of Management and Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty; Loyalty business model; Marketing; The Internet; Service (business); Service quality; Advertising; Computer science","score_opus":0.02579821213360084,"score_gpt":0.2999817925786892,"score_spread":0.27418358044508834,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2001368968","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.994449,0.00019840336,0.0002517783,0.00034272004,0.000009320851,0.00002623035,0.00008175004,0.0000034875009,0.004637389],"genre_scores_gemma":[0.99927336,0.000080982434,0.00008684932,0.000052348554,0.00000541113,0.000007797967,0.000053476117,0.0000013426225,0.00043853905],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99730337,0.0009026856,0.00019810829,0.00013268132,0.00086335454,0.0005998243],"domain_scores_gemma":[0.9838712,0.007291949,0.0032228322,0.00042753105,0.0036545186,0.0015320261],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023385677,0.00017467336,0.00027959773,0.0010683857,0.00076606317,0.0019452418,0.00027755607,0.0006181066,0.005173004],"category_scores_gemma":[0.011152409,0.00011979009,0.00084593956,0.0013508237,0.0005230311,0.0010839578,0.00080493686,0.0013563482,0.0005463819],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014634481,0.00062482985,0.97425157,0.00007816371,0.0001128623,0.00009210384,0.0011796331,0.0003149358,0.00023569993,0.000701152,0.0004157262,0.021847008],"study_design_scores_gemma":[0.000005994518,0.0004459162,0.99369496,0.00005526194,0.00008698277,0.00009481603,0.0032371017,0.0011949046,0.00032140338,0.0002554441,0.00059394847,0.000013309861],"about_ca_topic_score_codex":0.006948686,"about_ca_topic_score_gemma":0.00844001,"teacher_disagreement_score":0.006948686,"about_ca_system_score_codex":0.0010274069,"about_ca_system_score_gemma":0.0011865654,"threshold_uncertainty_score":0.017305374},"labels":[],"label_agreement":null},{"id":"W2001623341","doi":"10.1108/03090560510623307","title":"How commitment both enables and undermines marketing relationships","year":2005,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":400,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Relationship marketing; Marketing; Business; Organizational commitment; Loyalty business model; Continuance; Marketing management; Loyalty; Marketing research; Marketing strategy; Public relations; Psychology; Service quality; Service (business); Social psychology; Political science","score_opus":0.04131305777144454,"score_gpt":0.22628533286067004,"score_spread":0.1849722750892255,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2001623341","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97341734,0.00032116167,0.0021344,0.0025031532,0.000036921636,0.00002332866,0.000011686214,0.000021611151,0.021530429],"genre_scores_gemma":[0.99880445,0.00008705439,0.00027817712,0.00017639503,0.000007670885,0.0000072473576,0.0000041209223,0.0000040538116,0.00063081266],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99333453,0.004344124,0.00018798273,0.0003561753,0.0010067669,0.00077047345],"domain_scores_gemma":[0.9894707,0.0046133026,0.002204258,0.00087217806,0.0007593414,0.0020801597],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039170855,0.00019487426,0.00025653493,0.00069432403,0.0018644984,0.005652649,0.00061678985,0.0010832802,0.0077767526],"category_scores_gemma":[0.012068495,0.00032147058,0.00036563532,0.00056131044,0.0028762727,0.0019088454,0.0034298308,0.0019226181,0.00048739908],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00080427446,0.0032932493,0.48885015,0.0006394553,0.00051625964,0.002150562,0.050444905,0.0017786532,0.017658005,0.12885761,0.0046157814,0.30039117],"study_design_scores_gemma":[0.00015817813,0.0019750914,0.75370264,0.0009312795,0.00038527808,0.0031400232,0.10170628,0.008008971,0.007836593,0.07368139,0.048295755,0.00017847872],"about_ca_topic_score_codex":0.001349719,"about_ca_topic_score_gemma":0.00154301,"teacher_disagreement_score":0.0077767526,"about_ca_system_score_codex":0.0014197675,"about_ca_system_score_gemma":0.0020034257,"threshold_uncertainty_score":0.026015878},"labels":[],"label_agreement":null},{"id":"W2002099791","doi":"10.1108/08876040810901864","title":"Retaining customers through relationship quality: a services business marketing case","year":2008,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Axdev Group (Canada)","funders":"","keywords":"Conceptual model; Competitive advantage; Situational ethics; Marketing; Quality (philosophy); Knowledge management; Business; Relationship marketing; Originality; Service quality; Conceptual framework; Customer satisfaction; Service (business); Computer science; Qualitative research; Sociology; Psychology; Marketing management","score_opus":0.046937569038870676,"score_gpt":0.28380120313861495,"score_spread":0.23686363409974429,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2002099791","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9530308,0.00091965025,0.003716276,0.008391742,0.000044805325,0.00022943463,0.00006187919,0.00003863046,0.03356683],"genre_scores_gemma":[0.9949268,0.00048683476,0.0017850765,0.0006572593,0.000031046002,0.00007271586,0.000019259407,0.000009508185,0.0020114551],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9964503,0.0021892318,0.000094604635,0.00012230403,0.00052758574,0.0006161036],"domain_scores_gemma":[0.99513346,0.0027258957,0.00059477,0.00019644144,0.0003135457,0.001035821],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030281085,0.0003245336,0.00037939957,0.0012186981,0.008899292,0.004536056,0.0009635942,0.0034308967,0.0040234793],"category_scores_gemma":[0.0059466255,0.0002668445,0.0004201689,0.0029912856,0.003918111,0.0028795227,0.0030257427,0.0027876878,0.00042690377],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00070976897,0.004491584,0.17263146,0.0010218152,0.000105691084,0.15267824,0.2558258,0.003147842,0.0032319117,0.20910789,0.018541383,0.17850666],"study_design_scores_gemma":[0.0002461816,0.0024512059,0.09352755,0.001015951,0.0001474687,0.10346122,0.6129451,0.02158177,0.003680824,0.036604326,0.12414238,0.00019611583],"about_ca_topic_score_codex":0.0124752745,"about_ca_topic_score_gemma":0.014579721,"teacher_disagreement_score":0.0124752745,"about_ca_system_score_codex":0.004237098,"about_ca_system_score_gemma":0.0028009976,"threshold_uncertainty_score":0.030742466},"labels":[],"label_agreement":null},{"id":"W2002471948","doi":"10.1080/10548400903539773","title":"THE EFFECTS OF SITUATIONAL AND PERSONAL CHARACTERISTICS ON CONSUMER COMPLAINT BEHAVIOR IN RESTAURANT SERVICES","year":2010,"lang":"en","type":"article","venue":"Journal of Travel & Tourism Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":57,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Situational ethics; Complaint; Structural equation modeling; Psychology; Consumer behaviour; Advertising; Marketing; Business; Social psychology","score_opus":0.008690638468283413,"score_gpt":0.23255975290687858,"score_spread":0.22386911443859517,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2002471948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993228,0.000027841319,0.00031414523,0.000038256636,0.0000019055233,0.000008647207,0.000017846452,0.000005487679,0.00026319377],"genre_scores_gemma":[0.9997757,0.00001138658,0.00014135109,0.0000062748477,0.000001828671,0.0000035715248,0.000023483346,9.4080855e-7,0.00003547851],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99760145,0.0015657821,0.00015878501,0.0001741094,0.00027040296,0.00022948843],"domain_scores_gemma":[0.97076935,0.020064665,0.005032304,0.0014172652,0.0011645803,0.0015519276],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029501296,0.00019891572,0.0002455813,0.0005989752,0.00047049753,0.0014992229,0.00028025455,0.0005322169,0.0013235814],"category_scores_gemma":[0.017393366,0.00021071204,0.0007763096,0.0004911281,0.00071611535,0.00056767673,0.00073975197,0.0006525438,0.00013709973],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024566174,0.00050459633,0.99230874,0.000016588865,0.000108441236,0.00011006882,0.0006698386,0.0013109202,0.00035329437,0.00015292651,0.00004301421,0.004175837],"study_design_scores_gemma":[0.000010220778,0.0004473458,0.9886091,0.000007722453,0.000078362325,0.00014072703,0.0010540334,0.009068262,0.00024620685,0.00019460413,0.000121347955,0.00002203059],"about_ca_topic_score_codex":0.006977421,"about_ca_topic_score_gemma":0.009482022,"teacher_disagreement_score":0.006977421,"about_ca_system_score_codex":0.0006906007,"about_ca_system_score_gemma":0.00062073045,"threshold_uncertainty_score":0.015601993},"labels":[],"label_agreement":null},{"id":"W2002660807","doi":"10.1016/j.annals.2004.01.009","title":"The Role of Mood on Tourism Product Evaluations","year":2004,"lang":"en","type":"article","venue":"Annals of Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":146,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Valuation (finance); Psychology; Humanities; Mood; Tourism; Political science; Social psychology; Business; Philosophy; Finance; Law","score_opus":0.15333695926762128,"score_gpt":0.4193704143554587,"score_spread":0.2660334550878374,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2002660807","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9854159,0.00030907177,0.00014650467,0.0002596752,0.00003831835,0.000011011852,0.00010417915,0.000006579943,0.01370887],"genre_scores_gemma":[0.9990113,0.00007656266,0.00007771615,0.000058967686,0.00002170788,0.0000048815277,0.000038551392,0.000008865915,0.00070159655],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991192,0.0005322507,0.00003560125,0.00008152395,0.00013272316,0.00009869206],"domain_scores_gemma":[0.98006195,0.013126313,0.002134022,0.000729793,0.0017659939,0.0021818161],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014869969,0.0002581137,0.00038485942,0.0005789801,0.0006815374,0.0026694809,0.0003194581,0.0007925418,0.0051266956],"category_scores_gemma":[0.015167388,0.00023920606,0.0004157323,0.00051161647,0.00070737227,0.000627528,0.0007394032,0.0009191893,0.00059045624],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.008398731,0.0019843276,0.8870263,0.00017679356,0.0005254531,0.00047898633,0.0033486825,0.0011777519,0.012701011,0.0022052994,0.0023035766,0.079673134],"study_design_scores_gemma":[0.0000354124,0.00029614664,0.99722004,0.000014991094,0.00009367388,0.00006072702,0.00051805907,0.0006292797,0.00023841027,0.00055142184,0.00032492666,0.00001697112],"about_ca_topic_score_codex":0.0034878363,"about_ca_topic_score_gemma":0.0070089777,"teacher_disagreement_score":0.0051266956,"about_ca_system_score_codex":0.00068993756,"about_ca_system_score_gemma":0.00047766397,"threshold_uncertainty_score":0.017150462},"labels":[],"label_agreement":null},{"id":"W2003158313","doi":"10.1002/cjas.131","title":"The generalizability of the effects of retailer e‐service quality dimensions","year":2010,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Service quality; Service (business); Marketing; Service provider; Customer satisfaction; Quality (philosophy); Business; Psychology","score_opus":0.0809164153928368,"score_gpt":0.31773926227038474,"score_spread":0.23682284687754795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2003158313","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9608177,0.0017062664,0.012445678,0.0017289883,0.0001589644,0.000342263,0.0010628066,0.000118146505,0.02161927],"genre_scores_gemma":[0.9977314,0.00016327381,0.00063851866,0.000251967,0.000035080822,0.00007548095,0.0004469875,0.00003838681,0.0006188892],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9366102,0.03919172,0.0031900958,0.010666891,0.008830623,0.0015104635],"domain_scores_gemma":[0.4555271,0.42230678,0.025606621,0.07940913,0.015014691,0.002135769],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06710375,0.00083036703,0.0013314044,0.0018436831,0.00079059374,0.0040169666,0.002245595,0.0019780772,0.011008451],"category_scores_gemma":[0.2340944,0.000656783,0.003899995,0.0017671122,0.004036492,0.003001084,0.004006155,0.0029268502,0.0011132084],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002196305,0.00057670736,0.9342273,0.0005231848,0.00651596,0.00020608926,0.005775847,0.0057048313,0.002793891,0.0050555356,0.0013025043,0.035121985],"study_design_scores_gemma":[0.00011035045,0.0006795583,0.98233515,0.00015601538,0.0011432228,0.0001004369,0.0022986413,0.004341594,0.0018157166,0.00539354,0.0015779642,0.00004774869],"about_ca_topic_score_codex":0.01658463,"about_ca_topic_score_gemma":0.005617588,"teacher_disagreement_score":0.06710375,"about_ca_system_score_codex":0.0015206685,"about_ca_system_score_gemma":0.0011293101,"threshold_uncertainty_score":0.35488278},"labels":[],"label_agreement":null},{"id":"W2003451400","doi":"10.1177/0899764014564579","title":"Supporter Loyalty","year":2014,"lang":"en","type":"article","venue":"Nonprofit and Voluntary Sector Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Supporter; Loyalty; Organizational citizenship behavior; Bequest; Social psychology; Psychology; Business; Marketing; Organizational commitment; Political science; Geography","score_opus":0.014452767124895755,"score_gpt":0.21436358673998954,"score_spread":0.19991081961509377,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2003451400","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94603395,0.00059215317,0.008196139,0.0017227635,0.0000693313,0.00027472468,0.00032589285,0.000041766587,0.042743266],"genre_scores_gemma":[0.9955041,0.00015531715,0.002351151,0.0003203468,0.000023792863,0.00008970234,0.00016964221,0.0000030274975,0.0013830379],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99717605,0.0011696776,0.000248928,0.00017691309,0.00087458687,0.000353854],"domain_scores_gemma":[0.9894505,0.003182226,0.0029698403,0.00070078543,0.0022984436,0.0013982846],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003449774,0.00015963586,0.00033476367,0.0018509773,0.0009119444,0.0019420636,0.0005809759,0.0008246786,0.003859851],"category_scores_gemma":[0.011183213,0.000109627064,0.00034860196,0.0012889323,0.0007741713,0.001717737,0.001353171,0.0013058101,0.000365814],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012034621,0.0009705359,0.80877894,0.00016910078,0.00012884178,0.00015990548,0.0076286895,0.00048581132,0.0011028639,0.037436064,0.004853573,0.13816541],"study_design_scores_gemma":[0.00003844009,0.0011942439,0.9377766,0.00033258,0.000112098074,0.0007445778,0.014457299,0.0045182314,0.00093079056,0.0145529,0.025258748,0.00008331725],"about_ca_topic_score_codex":0.0018867429,"about_ca_topic_score_gemma":0.00285551,"teacher_disagreement_score":0.003859851,"about_ca_system_score_codex":0.00082639034,"about_ca_system_score_gemma":0.0009727496,"threshold_uncertainty_score":0.018244326},"labels":[],"label_agreement":null},{"id":"W2004292554","doi":"10.5539/ijms.v2n1p155","title":"Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":200,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Relationship marketing; Business; Loyalty business model; Loyalty; Customer satisfaction; Scale (ratio); Marketing management; Service quality; Service (business)","score_opus":0.040163603640069975,"score_gpt":0.3480375298255899,"score_spread":0.3078739261855199,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2004292554","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9929349,0.00044221323,0.0002573959,0.00031434983,0.0000074289214,0.000021365391,0.000036293088,0.0000020402315,0.0059840805],"genre_scores_gemma":[0.9985524,0.0003687647,0.0001698162,0.00013353849,0.000009674354,0.000010924272,0.00003717986,0.0000010559694,0.0007167074],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99927396,0.00030413573,0.000029726798,0.00002840617,0.00019422168,0.00016952469],"domain_scores_gemma":[0.9973271,0.0013697396,0.00043604965,0.000056681514,0.00044270948,0.00036758513],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011915393,0.00020774163,0.00020069814,0.00069029874,0.0005293349,0.001230748,0.0002003412,0.0005284461,0.0044684014],"category_scores_gemma":[0.0022752937,0.00009231472,0.00039647636,0.00071751024,0.00038395173,0.00081910123,0.00081156625,0.00087557413,0.00034439258],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017692808,0.001019462,0.9337213,0.00015106308,0.00010460502,0.00032498696,0.0037913765,0.00019864633,0.0017121806,0.0021742154,0.0005876291,0.05603766],"study_design_scores_gemma":[0.000007989595,0.00091106666,0.98350936,0.00008966661,0.00008370721,0.0003529109,0.010012759,0.0010464779,0.0011186659,0.0005908303,0.0022622782,0.000014291282],"about_ca_topic_score_codex":0.0018607749,"about_ca_topic_score_gemma":0.0032793323,"teacher_disagreement_score":0.0044684014,"about_ca_system_score_codex":0.0005061434,"about_ca_system_score_gemma":0.00067458354,"threshold_uncertainty_score":0.0149483085},"labels":[],"label_agreement":null},{"id":"W2004417717","doi":"10.1108/ebs-01-2012-0001","title":"Quality care perceptions in private Syrian hospitals","year":2013,"lang":"en","type":"article","venue":"Education Business and Society Contemporary Middle Eastern Issues","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Cape Breton University","funders":"","keywords":"Perception; Quality (philosophy); Originality; Patient satisfaction; Health care; Private practice; Medicine; Value (mathematics); Private sector; Nursing; Family medicine; Psychology; Social psychology; Political science","score_opus":0.038738524009660644,"score_gpt":0.2847836504141042,"score_spread":0.24604512640444354,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2004417717","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991974,0.000057386565,0.000024267852,0.00014823505,0.000003071472,0.000002763193,0.000012480338,7.3064007e-7,0.00055356586],"genre_scores_gemma":[0.99976474,0.000046063196,0.000016840484,0.000035891193,0.0000037958055,0.0000014348537,0.000010116858,2.8532332e-7,0.00012086185],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986307,0.00054792553,0.00011945968,0.000064647225,0.0003108345,0.00032649664],"domain_scores_gemma":[0.99545985,0.00080882426,0.0020140456,0.00011788142,0.0006371206,0.0009622569],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010151308,0.00009736623,0.00022305091,0.00047004325,0.00092376536,0.0017174337,0.00012399387,0.00021903006,0.0042043235],"category_scores_gemma":[0.0033929003,0.00010132763,0.00015942717,0.0006646769,0.0009996054,0.000431182,0.00090505445,0.0003768611,0.00012519513],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035308054,0.0002782444,0.93995714,0.000101151454,0.000066337816,0.0005524347,0.032022636,0.0002320878,0.001768521,0.0010232667,0.0013885902,0.022256542],"study_design_scores_gemma":[0.0000136650015,0.0005234838,0.9297105,0.000056727975,0.00001634866,0.00041101567,0.066087425,0.00029104183,0.0002825629,0.00013013961,0.0024618714,0.000015193411],"about_ca_topic_score_codex":0.0069238814,"about_ca_topic_score_gemma":0.0077747116,"teacher_disagreement_score":0.0069238814,"about_ca_system_score_codex":0.0017898405,"about_ca_system_score_gemma":0.0014206168,"threshold_uncertainty_score":0.014064908},"labels":[],"label_agreement":null},{"id":"W2005620500","doi":"10.1057/rpm.2009.31","title":"Revenue management performance drivers: An exploratory analysis within the hotel industry","year":2009,"lang":"en","type":"article","venue":"Journal of Revenue and Pricing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":48,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"McGill University","keywords":"Revenue management; Measure (data warehouse); Revenue; Marketing; Yield management; Exploratory research; Knowledge management; Computer science; Business; Data mining; Sociology","score_opus":0.021791472106432754,"score_gpt":0.24777354533510032,"score_spread":0.22598207322866756,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2005620500","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99910164,0.000011638142,0.00012028671,0.000023509783,5.289106e-7,0.000012957323,0.0001396169,0.0000039304377,0.0005860224],"genre_scores_gemma":[0.99935275,0.000011304849,0.00014921783,0.000005864196,0.0000016197055,0.0000129206055,0.0002072368,0.000004058927,0.00025489228],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991974,0.00026388178,0.00004498425,0.000079604775,0.0002479276,0.00016614905],"domain_scores_gemma":[0.99404114,0.003481526,0.0007940679,0.00024426193,0.0010031189,0.00043595445],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015884973,0.00026302057,0.00033040525,0.0022054717,0.00075263664,0.0016509355,0.00047238497,0.000357133,0.0023921726],"category_scores_gemma":[0.0051343716,0.00018495678,0.00069631694,0.0017861708,0.00044603276,0.0011968919,0.0012865915,0.0006600432,0.00036731668],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032981278,0.0003796169,0.97865856,0.000040530445,0.00008571495,0.0001760166,0.0050319065,0.00065492565,0.0015303085,0.00081464107,0.00035529654,0.011942721],"study_design_scores_gemma":[0.0000057235907,0.00030611176,0.98810196,0.000008726992,0.000027084938,0.00009414489,0.008626452,0.001910953,0.00034078115,0.00018433835,0.00037881677,0.0000149394755],"about_ca_topic_score_codex":0.009233322,"about_ca_topic_score_gemma":0.010444569,"teacher_disagreement_score":0.009233322,"about_ca_system_score_codex":0.00096931227,"about_ca_system_score_gemma":0.0012344402,"threshold_uncertainty_score":0.018359184},"labels":[],"label_agreement":null},{"id":"W2005909329","doi":"10.1108/02652320310457785","title":"Relationship quality, on‐line banking and the information technology gap","year":2003,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":177,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Marketing; Context (archaeology); Financial services; Quality (philosophy); Service provider; Relationship marketing; Perception; Service quality; Empirical evidence; Retail banking; Service (business); Marketing management; Finance","score_opus":0.03672518594089742,"score_gpt":0.29588214643064864,"score_spread":0.25915696048975123,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2005909329","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9544317,0.002777084,0.0011248725,0.0039792564,0.000042855885,0.000018699333,0.000041086245,0.000014517155,0.037569914],"genre_scores_gemma":[0.99889344,0.0003572054,0.00010367736,0.00014190853,0.0000149459,0.0000032590085,0.000013981209,0.000004667343,0.00046692046],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99664414,0.0016920511,0.00014872286,0.00014972188,0.0008926879,0.0004726376],"domain_scores_gemma":[0.97454405,0.0107468385,0.008083669,0.0008029444,0.002208151,0.0036144233],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002680964,0.00015694973,0.00029036312,0.0012252056,0.0015993242,0.0048797177,0.0004109706,0.0010345165,0.0072178883],"category_scores_gemma":[0.015322433,0.0001457034,0.00022743292,0.0015890342,0.0024365438,0.0031873719,0.0030732024,0.0015631395,0.00044131643],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00064601784,0.0024113718,0.69088715,0.00042956654,0.00020104206,0.0007159961,0.02710267,0.0009443149,0.0013766902,0.059573326,0.004010516,0.21170141],"study_design_scores_gemma":[0.00008366998,0.0007123121,0.89129895,0.00042256317,0.00012252308,0.0016203322,0.047229405,0.0027201592,0.00080883555,0.033151902,0.021785803,0.00004359173],"about_ca_topic_score_codex":0.0033695977,"about_ca_topic_score_gemma":0.0026986764,"teacher_disagreement_score":0.0072178883,"about_ca_system_score_codex":0.0014204896,"about_ca_system_score_gemma":0.0010951118,"threshold_uncertainty_score":0.0241462},"labels":[],"label_agreement":null},{"id":"W2006882762","doi":"10.1016/j.jbusres.2007.09.008","title":"Reaching the boiling point: Consumers' negative affective reactions to firm-attributed service failures","year":2008,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":157,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; Royal Bank of Canada","funders":"","keywords":"Anger; Injustice; Psychology; Perception; Service (business); Social psychology; Rage (emotion); Word of mouth; Marketing; Business","score_opus":0.10822579664946484,"score_gpt":0.34703465059827304,"score_spread":0.2388088539488082,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2006882762","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99560297,0.00004120624,0.00011917294,0.00062971725,0.000029702282,0.0000077849,0.000021735917,0.000008078011,0.0035397015],"genre_scores_gemma":[0.99868685,0.000041832238,0.000056571705,0.00036152688,0.000016016655,0.0000092138325,0.000020000683,0.0000077329105,0.0008002594],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995578,0.00018616191,0.00001162782,0.000027001686,0.00013918545,0.000078124074],"domain_scores_gemma":[0.9960926,0.00224212,0.0006161045,0.00018313361,0.00046640987,0.00039948898],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009547531,0.00023268706,0.00020795527,0.0003276655,0.0009133544,0.0016889427,0.00023070262,0.001227422,0.004762965],"category_scores_gemma":[0.008347304,0.00021953351,0.00019348194,0.00029033268,0.0010781715,0.0009282464,0.00091484503,0.0020177441,0.00046136082],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.004708507,0.0019253156,0.49264354,0.00041618815,0.00026259676,0.002667922,0.38124174,0.0007566721,0.034016967,0.005333998,0.01617429,0.059852347],"study_design_scores_gemma":[0.00015274998,0.0008900728,0.7574919,0.00008826145,0.00021360484,0.000637813,0.22587866,0.0014444072,0.0024392542,0.0034555774,0.0071779187,0.00012979223],"about_ca_topic_score_codex":0.0042212224,"about_ca_topic_score_gemma":0.0051924954,"teacher_disagreement_score":0.004762965,"about_ca_system_score_codex":0.0005056105,"about_ca_system_score_gemma":0.0002956266,"threshold_uncertainty_score":0.015933752},"labels":[],"label_agreement":null},{"id":"W2007535953","doi":"10.5148/tncr.2014.6407","title":"Measuring the Impact of Sales Promotion, Service Quality and Customer Experience: A Case of e-Ticketing","year":2014,"lang":"en","type":"article","venue":"Transnational Corporation Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Purchasing; Customer satisfaction; Customer advocacy; Service quality; Promotion (chess); Customer retention; Customer to customer; Sales promotion; Customer delight; Service (business); Quality (philosophy); Advertising; Sales management","score_opus":0.12533663782080529,"score_gpt":0.3492893128627171,"score_spread":0.2239526750419118,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2007535953","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9459194,0.023776235,0.0022789915,0.0041419533,0.0002503251,0.00012437953,0.00033933937,0.00002754184,0.023141913],"genre_scores_gemma":[0.9900962,0.0059540407,0.00211264,0.0003247053,0.00008215624,0.00002449636,0.00020097659,0.000011243738,0.0011934607],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9869899,0.0071647572,0.0010283344,0.00049785944,0.0038944078,0.00042480495],"domain_scores_gemma":[0.9125008,0.049977083,0.0072373953,0.0018063181,0.027627192,0.0008512854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018708969,0.000289628,0.0005620742,0.0033763605,0.00063717115,0.0022748162,0.00057951803,0.0006977598,0.0007892253],"category_scores_gemma":[0.041940752,0.00015719625,0.0004302102,0.005165248,0.00076770084,0.0018906604,0.0007225389,0.0008159081,0.00015978786],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005687438,0.00052369776,0.48103094,0.003173558,0.0007242442,0.0011911567,0.006745117,0.0027926299,0.0043741087,0.010461458,0.014173699,0.47424075],"study_design_scores_gemma":[0.000052870713,0.0010760849,0.9249142,0.0011572384,0.00094440195,0.0006703349,0.014070884,0.0050365464,0.0034210728,0.0014490859,0.04711829,0.00008909872],"about_ca_topic_score_codex":0.01633763,"about_ca_topic_score_gemma":0.035854187,"teacher_disagreement_score":0.018708969,"about_ca_system_score_codex":0.0018185342,"about_ca_system_score_gemma":0.0031561134,"threshold_uncertainty_score":0.09894371},"labels":[],"label_agreement":null},{"id":"W2008128696","doi":"10.1108/02652321011036459","title":"Human values and attitudes toward bank services in Brazil","year":2010,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Marketing; Sample (material); Test (biology); Value (mathematics); Originality; Data collection; Financial services; Population; Psychology; Structural equation modeling; Business; Actuarial science; Social psychology; Statistics; Sociology; Finance","score_opus":0.015150704198482072,"score_gpt":0.2952718310781194,"score_spread":0.2801211268796373,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2008128696","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9936279,0.00027740578,0.00009572552,0.0003881812,0.000004598437,0.000012843747,0.000050352774,0.0000014767597,0.0055416008],"genre_scores_gemma":[0.99957556,0.00014135014,0.0000539358,0.000037677284,0.0000019142974,0.000002762104,0.000011999795,5.639258e-7,0.00017434],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993505,0.0002709212,0.000036461523,0.000056291512,0.0001919912,0.000093743925],"domain_scores_gemma":[0.99643743,0.001298533,0.0012715277,0.000152876,0.00037410183,0.00046570803],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010804604,0.00013815511,0.00017571809,0.0005995521,0.00091723225,0.0010322473,0.00013339572,0.00021198478,0.0022716236],"category_scores_gemma":[0.004460361,0.00012510599,0.00014400424,0.0006809611,0.001205639,0.00030015985,0.0005136937,0.00035029647,0.00008937728],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000037983966,0.0001516802,0.9409413,0.00013740029,0.000027453441,0.000167924,0.026671784,0.00010807136,0.0006566072,0.0022565352,0.0005005144,0.028342852],"study_design_scores_gemma":[0.0000044665867,0.000085914326,0.97556317,0.00012126369,0.000016357584,0.0001905751,0.019043667,0.00025895977,0.00018876861,0.00075439026,0.0037623914,0.000010128198],"about_ca_topic_score_codex":0.033921998,"about_ca_topic_score_gemma":0.042200517,"teacher_disagreement_score":0.033921998,"about_ca_system_score_codex":0.0011254615,"about_ca_system_score_gemma":0.0014624483,"threshold_uncertainty_score":0.06744909},"labels":[],"label_agreement":null},{"id":"W2008339378","doi":"10.1108/02652321011077698","title":"Hybrid segmentation of internet banking users","year":2010,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Market segmentation; Database transaction; Segmentation; Sample (material); Transaction data; Financial transaction; Psychographic; Marketing; Business; The Internet; Computer science; Database; Artificial intelligence; World Wide Web","score_opus":0.013643371859780798,"score_gpt":0.2597896202847585,"score_spread":0.2461462484249777,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2008339378","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9906989,0.00002369557,0.0041918047,0.000110661225,0.0000014946767,0.00011140977,0.00012250226,0.00001743091,0.0047219777],"genre_scores_gemma":[0.9982627,0.00002001241,0.0010405874,0.000011966778,8.512492e-7,0.000037509315,0.000095579184,0.0000030595168,0.0005277576],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99910957,0.00035852473,0.000033107008,0.00012012042,0.00019952717,0.0001792098],"domain_scores_gemma":[0.99862146,0.00048189395,0.00023730387,0.00013106765,0.00038159723,0.00014679384],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009903526,0.00025026762,0.00022705419,0.0017453184,0.0009538943,0.002333416,0.00080506766,0.00041406244,0.0035138836],"category_scores_gemma":[0.0044649346,0.00016707776,0.00026780408,0.0019350906,0.0011404803,0.0012120162,0.0011709811,0.00041867714,0.0003871501],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042788198,0.00020909701,0.85695,0.000057962396,0.00006764861,0.00033447912,0.04199487,0.009101706,0.0014116546,0.013547632,0.0010188543,0.074878305],"study_design_scores_gemma":[0.00002323177,0.00033448247,0.7331242,0.00008537649,0.00007525967,0.00046848372,0.07220975,0.17683011,0.0011748356,0.011036986,0.004576765,0.00006046627],"about_ca_topic_score_codex":0.11551807,"about_ca_topic_score_gemma":0.07464589,"teacher_disagreement_score":0.11551807,"about_ca_system_score_codex":0.0034563786,"about_ca_system_score_gemma":0.0017285822,"threshold_uncertainty_score":0.22969133},"labels":[],"label_agreement":null},{"id":"W2008468188","doi":"10.1108/02652320010359543","title":"Effectiveness of Relational and Transactional cultures in commercial banking: putting client‐value into the competing values model","year":2000,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Transactional leadership; Business; Value (mathematics); Context (archaeology); Organizational culture; Marketing; Transactional analysis; Customer relationship management; Industrial organization; Management; Economics; Computer science; Psychology; Social psychology","score_opus":0.014339059988777379,"score_gpt":0.2733451294219532,"score_spread":0.25900606943317583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2008468188","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.759836,0.001933704,0.035185993,0.0040453724,0.0000671222,0.00023757365,0.000058182562,0.00003149641,0.1986044],"genre_scores_gemma":[0.9970186,0.00020405774,0.0020299768,0.00007380466,0.0000120811055,0.00004389469,0.000009325224,0.0000046311898,0.00060369336],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.987564,0.009048125,0.00035867016,0.00028210584,0.0019305425,0.0008165429],"domain_scores_gemma":[0.95102626,0.035652902,0.0036136783,0.001919599,0.0036306754,0.0041567907],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011691516,0.00047343445,0.00043047438,0.0025311667,0.0017366251,0.00708844,0.0011316135,0.0011745638,0.0038819977],"category_scores_gemma":[0.027805895,0.00035088306,0.00057900214,0.0018284067,0.0057125688,0.0061234515,0.0037100404,0.0018649279,0.00038211734],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039553735,0.0010684786,0.14385295,0.00047187545,0.00018013785,0.0006134844,0.030813988,0.006369979,0.0011103725,0.68236357,0.0011137662,0.1316459],"study_design_scores_gemma":[0.00023132416,0.002004477,0.20191038,0.0011258669,0.00046579956,0.002021019,0.09234426,0.11714588,0.0036945497,0.5585197,0.020304564,0.00023227795],"about_ca_topic_score_codex":0.0037922845,"about_ca_topic_score_gemma":0.002768021,"teacher_disagreement_score":0.011691516,"about_ca_system_score_codex":0.0039163893,"about_ca_system_score_gemma":0.0024806208,"threshold_uncertainty_score":0.061831355},"labels":[],"label_agreement":null},{"id":"W2008527297","doi":"10.1108/02652320610701726","title":"Factors that affect the trust of business clients in their banks","year":2006,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":90,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Originality; Competence (human resources); Service (business); Salient; Personalization; Feeling; Economics; Computer science; Psychology; Qualitative research; Management; Sociology","score_opus":0.028549753148689648,"score_gpt":0.2560443625218156,"score_spread":0.22749460937312596,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2008527297","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99709105,0.00008820686,0.00021882624,0.00026663693,0.0000025264499,0.000007929228,0.000012206929,0.0000033187296,0.002309316],"genre_scores_gemma":[0.9997211,0.000032829124,0.00005862697,0.000018551464,9.2216277e-7,0.0000025180457,0.0000050284057,8.286499e-7,0.0001595497],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9969598,0.0014146464,0.00022983128,0.00015124916,0.00064685504,0.0005975802],"domain_scores_gemma":[0.9617549,0.018018615,0.0113381,0.001202776,0.0034846738,0.0042009223],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031874885,0.000101953556,0.00028324156,0.00049070746,0.0016802666,0.0030559697,0.0003388667,0.0004971514,0.0037111787],"category_scores_gemma":[0.03165327,0.0002118999,0.00014846768,0.00058054994,0.0013722909,0.0010239566,0.001107061,0.000920336,0.00032939095],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003763166,0.00028399262,0.910175,0.00007488965,0.000065203836,0.0007306172,0.052241184,0.0002904424,0.0009445039,0.0012714186,0.0008385015,0.03270788],"study_design_scores_gemma":[0.000016550044,0.00023315623,0.8786769,0.00009428317,0.0000589982,0.00095736195,0.11406269,0.0013582534,0.0006645088,0.0010647082,0.002767954,0.00004462754],"about_ca_topic_score_codex":0.02083947,"about_ca_topic_score_gemma":0.021379177,"teacher_disagreement_score":0.02083947,"about_ca_system_score_codex":0.002715262,"about_ca_system_score_gemma":0.0019230245,"threshold_uncertainty_score":0.041436374},"labels":[],"label_agreement":null},{"id":"W2009110037","doi":"10.1108/13522750710740844","title":"Can managers use handheld technologies to support salespeople?","year":2007,"lang":"en","type":"article","venue":"Qualitative Market Research An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Windsor","funders":"","keywords":"Supervisor; Originality; Workforce; Mobile technology; Mobile device; Knowledge management; Business; Work (physics); Quality (philosophy); Marketing; Mobile business development; Perception; Process management; Qualitative research; Computer science; Psychology; Engineering; Mobile Web; Management; Sociology; World Wide Web","score_opus":0.17275312701951442,"score_gpt":0.46228498727030204,"score_spread":0.2895318602507876,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2009110037","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.85193354,0.011693257,0.0022364615,0.06494065,0.0011720314,0.00013486699,0.00015717823,0.00022924937,0.0675028],"genre_scores_gemma":[0.9807159,0.004053721,0.0010192884,0.0049487916,0.00026680564,0.00006275742,0.000055150056,0.000016044869,0.008861629],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9987903,0.0005920009,0.00003910729,0.0001239586,0.00021153402,0.00024312473],"domain_scores_gemma":[0.995817,0.001513663,0.0010458513,0.00013916081,0.00031501643,0.0011692767],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013904611,0.00030508035,0.00016770567,0.00053476804,0.0010741246,0.0031867204,0.000820688,0.0013870081,0.011977372],"category_scores_gemma":[0.011986173,0.00019465105,0.0002462979,0.00036580057,0.00055230386,0.0034878617,0.0010257888,0.0008062418,0.0027935887],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022918289,0.0010676249,0.22584681,0.0011548188,0.00008978894,0.0028500287,0.050277255,0.00017390212,0.0022488174,0.0028914255,0.055701878,0.6574685],"study_design_scores_gemma":[0.00016008543,0.0018365154,0.24390513,0.0029990512,0.00016977663,0.0059431754,0.35272673,0.0014667867,0.0023782281,0.0054423106,0.38282442,0.00014792527],"about_ca_topic_score_codex":0.0014027728,"about_ca_topic_score_gemma":0.0020129047,"teacher_disagreement_score":0.011977372,"about_ca_system_score_codex":0.0005149642,"about_ca_system_score_gemma":0.0011684335,"threshold_uncertainty_score":0.04006833},"labels":[],"label_agreement":null},{"id":"W2009554904","doi":"10.5539/ibr.v6n12p134","title":"A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013","year":2013,"lang":"en","type":"review","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Conceptual model; Service quality; Quality (philosophy); Scale (ratio); Service (business); Management science; Computer science; Empirical research; Marketing; Operations research; Business; Economics; Engineering; Mathematics; Geography","score_opus":0.261199062939552,"score_gpt":0.4555284937348982,"score_spread":0.1943294307953462,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2009554904","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0010955165,0.99506927,0.00027579008,0.0012180824,0.00016820153,0.000016029106,0.000108615524,0.0000056492954,0.0020428651],"genre_scores_gemma":[0.007339111,0.9914834,0.00033606184,0.00038236147,0.00012687879,0.000016750086,0.00011235705,0.0000037813284,0.00019924037],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9981542,0.00040779385,0.00043881012,0.0002772933,0.0006287707,0.00009314703],"domain_scores_gemma":[0.9861325,0.008619342,0.0016389904,0.00018861875,0.0031909717,0.00022966866],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041380553,0.0008480816,0.001226073,0.012771181,0.00064656214,0.0019801003,0.0009241702,0.0012929351,0.0030435796],"category_scores_gemma":[0.01112442,0.0006043055,0.0010182962,0.022660349,0.0012665343,0.00379884,0.001277349,0.0016070366,0.0005632242],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000096195945,0.000074742784,0.0042292993,0.0721007,0.00023988438,0.00028893276,0.0017490332,0.00067241635,0.00032415986,0.013699834,0.025789779,0.880735],"study_design_scores_gemma":[0.000013284455,0.0001440044,0.04118103,0.18560818,0.0010843935,0.0015937372,0.004698443,0.00044048578,0.00056895503,0.004412996,0.76015955,0.000094901014],"about_ca_topic_score_codex":0.015072918,"about_ca_topic_score_gemma":0.018501652,"teacher_disagreement_score":0.015072918,"about_ca_system_score_codex":0.005357965,"about_ca_system_score_gemma":0.010409214,"threshold_uncertainty_score":0.038874924},"labels":[],"label_agreement":null},{"id":"W2009716345","doi":"10.1111/j.1540-6520.2008.00247.x","title":"The Role of Perceived Relational Support in Entrepreneur–Customer Dyads","year":2008,"lang":"en","type":"article","venue":"Entrepreneurship Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Business; Marketing; Perception; Customer satisfaction; Social exchange theory; Relationship marketing; Quality (philosophy); Psychology; Social psychology; Marketing management","score_opus":0.026137762049323075,"score_gpt":0.2604178918971451,"score_spread":0.234280129847822,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2009716345","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9980338,0.00007320812,0.00020010714,0.00021426615,0.000005016253,0.000008330104,0.000011525741,0.0000022382399,0.0014514747],"genre_scores_gemma":[0.9997838,0.00003085328,0.00007679194,0.000021884242,0.0000033118279,0.0000060952652,0.000009389962,0.0000010051851,0.000066888475],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99529076,0.0031684279,0.00020673132,0.00025768546,0.0006194607,0.0004570545],"domain_scores_gemma":[0.9712043,0.016803803,0.005842954,0.00088485284,0.0012964142,0.003967655],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045503885,0.0001795451,0.00037461842,0.0011360991,0.002207563,0.0035454435,0.0004958802,0.0007115344,0.0035120107],"category_scores_gemma":[0.02524503,0.00025351916,0.00021751954,0.000797599,0.001359865,0.0016951439,0.0028867482,0.0011349212,0.00018398007],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044910482,0.0009075775,0.90257275,0.00008445555,0.0001388673,0.000993834,0.06155031,0.00017207813,0.0012485483,0.0027174458,0.00034875594,0.028816273],"study_design_scores_gemma":[0.000046394776,0.00039582467,0.90104073,0.00005972822,0.00009329394,0.0010216677,0.09135566,0.0013754424,0.00031439765,0.0028199079,0.0014296785,0.000047248777],"about_ca_topic_score_codex":0.002216028,"about_ca_topic_score_gemma":0.00335118,"teacher_disagreement_score":0.0045503885,"about_ca_system_score_codex":0.0006165381,"about_ca_system_score_gemma":0.0009734612,"threshold_uncertainty_score":0.024065018},"labels":[],"label_agreement":null},{"id":"W2010118287","doi":"10.5539/ijms.v5n5p53","title":"Personality Traits of Service Providers and Customers' Perceiptions of Service Quality: The Case of Air Cargo Services in the United Arab Emirates","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Service provider; Service quality; Personality; Reliability (semiconductor); Service (business); Descriptive statistics; Quality (philosophy); Sample (material); Big Five personality traits; Affect (linguistics); Regression analysis; Perception; Psychology; Statistics; Social psychology","score_opus":0.04197494233960117,"score_gpt":0.31556570156951924,"score_spread":0.27359075922991805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2010118287","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99969304,0.000018644518,0.0000113353035,0.00005500836,6.523321e-7,8.641123e-7,0.0000018808416,1.17828144e-7,0.00021851025],"genre_scores_gemma":[0.9998375,0.00005013804,0.00001991814,0.000011708355,0.0000014266839,0.0000010093189,0.0000049239957,1.7002883e-7,0.00007317429],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999539,0.00023524101,0.00001677245,0.000022600556,0.00007075581,0.00011555146],"domain_scores_gemma":[0.998133,0.0007059435,0.00050451886,0.000068348,0.00029224888,0.00029605135],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016416158,0.00020636246,0.00017550327,0.000739518,0.0013741336,0.001286798,0.00020878672,0.00043731875,0.0013064905],"category_scores_gemma":[0.0027588187,0.00017901346,0.00031908584,0.00088974216,0.0008369743,0.00058399304,0.0007148924,0.0007427665,0.00010874624],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000070942864,0.00015878957,0.9680443,0.000018126255,0.0000327813,0.00083914085,0.023388665,0.0001109487,0.0004078923,0.0003481092,0.00015557329,0.006424777],"study_design_scores_gemma":[0.0000042676843,0.00006654322,0.95706457,0.000015683809,0.000017754974,0.0003125507,0.041311584,0.0007533963,0.00008925518,0.00006501297,0.0002926439,0.00000682229],"about_ca_topic_score_codex":0.039976384,"about_ca_topic_score_gemma":0.060253333,"teacher_disagreement_score":0.039976384,"about_ca_system_score_codex":0.0008977926,"about_ca_system_score_gemma":0.0006755862,"threshold_uncertainty_score":0.07948738},"labels":[],"label_agreement":null},{"id":"W2010760330","doi":"10.1016/j.jretconser.2010.10.003","title":"Creating advocates: The roles of satisfaction, trust and commitment","year":2010,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":255,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Organizational commitment; Continuance; Business; Marketing; Context (archaeology); Normative; Service (business); Customer satisfaction; Service provider; Public relations; Psychology; Social psychology; Political science","score_opus":0.011743465164416154,"score_gpt":0.2385453086220569,"score_spread":0.22680184345764073,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2010760330","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8827945,0.0019417309,0.0032687997,0.028774736,0.00017905771,0.000038022357,0.000042545187,0.000017756713,0.08294284],"genre_scores_gemma":[0.9982303,0.00025161836,0.0002744799,0.00022131478,0.000021405984,0.000010616495,0.00000815423,0.000009016171,0.0009732165],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9923334,0.005636792,0.00012421841,0.00023133535,0.0010255193,0.0006487636],"domain_scores_gemma":[0.94297314,0.040993363,0.006522172,0.0013986353,0.002626348,0.00548627],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012822439,0.0002873405,0.00038343138,0.0009639913,0.002823919,0.008792131,0.0009834517,0.0026370287,0.008036323],"category_scores_gemma":[0.045068737,0.00035251776,0.00024297208,0.0009923687,0.007897351,0.0061641904,0.0032366107,0.0037237355,0.00040018282],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014342371,0.0016438647,0.23567659,0.00032269888,0.00020302687,0.0010430675,0.146724,0.00079738675,0.0019019681,0.412093,0.010330767,0.1878294],"study_design_scores_gemma":[0.0004679646,0.0009074282,0.21230914,0.0006464394,0.00040282862,0.0014141134,0.27950916,0.010864693,0.0022511259,0.4379423,0.05307492,0.00020984431],"about_ca_topic_score_codex":0.0023264107,"about_ca_topic_score_gemma":0.0032531777,"teacher_disagreement_score":0.012822439,"about_ca_system_score_codex":0.0015394614,"about_ca_system_score_gemma":0.0036352542,"threshold_uncertainty_score":0.06781232},"labels":[],"label_agreement":null},{"id":"W2010830677","doi":"10.5539/ass.v6n7p132","title":"A B2C Business Agenda: Analyzing Customers’ Perceptions towards Bumiputera Retailers","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perception; Marketing; Purchasing; Business; Demographics; Service quality; Profiling (computer programming); Quality (philosophy); Service (business); Psychology","score_opus":0.0265314532826545,"score_gpt":0.2851659873910611,"score_spread":0.2586345341084066,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2010830677","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99675375,0.000035437926,0.00010340912,0.00014744415,0.0000016403169,0.000017692544,0.00003534241,0.0000015802719,0.0029037131],"genre_scores_gemma":[0.999158,0.000058953177,0.0002045169,0.000046690093,0.0000022435452,0.000021827515,0.00005710555,9.3035953e-7,0.0004497422],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995827,0.00017388794,0.00002018368,0.000036486348,0.00011003601,0.00007677247],"domain_scores_gemma":[0.9989015,0.00047027052,0.00020039747,0.000038422368,0.00022273127,0.00016666138],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005097915,0.00015805944,0.0001405396,0.000934821,0.0012877549,0.0019813578,0.00032842957,0.00052832195,0.0031143185],"category_scores_gemma":[0.0023163941,0.00012476134,0.00009083505,0.0023186365,0.00042810375,0.0013583694,0.00083547353,0.0005838614,0.0003755757],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013886938,0.00038936944,0.9186221,0.00009011188,0.000017836717,0.00054462685,0.027864052,0.00018740172,0.0020485874,0.0014586108,0.0011578145,0.047480658],"study_design_scores_gemma":[0.0000051307907,0.00017565236,0.8759078,0.000045837478,0.000013596805,0.00026301056,0.11809313,0.0014548663,0.00047574815,0.00047232295,0.0030773946,0.000015560978],"about_ca_topic_score_codex":0.01928888,"about_ca_topic_score_gemma":0.022692977,"teacher_disagreement_score":0.01928888,"about_ca_system_score_codex":0.0005937138,"about_ca_system_score_gemma":0.0009057628,"threshold_uncertainty_score":0.038353205},"labels":[],"label_agreement":null},{"id":"W2010960723","doi":"10.1057/fsm.2009.5","title":"Personal acquaintances and salespeople in financial services: Differences between customers and friends","year":2009,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Personal selling; Marketing; Business; Financial services; Customer relationship management; Personally identifiable information; Public relations; Advertising; Psychology; Sales management; Finance; Sales promotion","score_opus":0.010665784704797131,"score_gpt":0.22872136961931355,"score_spread":0.21805558491451643,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2010960723","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989531,0.00009515128,0.000011465777,0.00006450709,0.0000050400827,0.0000024312167,0.000023798935,7.7516063e-7,0.00084372266],"genre_scores_gemma":[0.9992416,0.000087146575,0.000017130254,0.000036314555,0.0000117702975,0.0000032377056,0.000048078597,0.000002473639,0.0005523982],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99926525,0.00023807406,0.000056085184,0.00007981802,0.00018602384,0.00017472789],"domain_scores_gemma":[0.9929442,0.002667258,0.0015858539,0.00020579458,0.0005361292,0.0020607463],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087281194,0.00024007271,0.00052039674,0.0011008059,0.0016496857,0.002105124,0.000591502,0.0011830054,0.0070518227],"category_scores_gemma":[0.00538576,0.0004107736,0.0007631163,0.0013242951,0.00079027447,0.0017934856,0.001231983,0.0015705694,0.00088004506],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003118787,0.00042058277,0.98434806,0.000017566406,0.00012619788,0.00024991593,0.009675813,0.000048262475,0.00046572502,0.00014213866,0.00019027763,0.004003653],"study_design_scores_gemma":[0.000006072247,0.00008833834,0.9844119,0.000009093173,0.000039032067,0.0001582559,0.014853928,0.000121006444,0.000052653235,0.00005743753,0.00019424177,0.000008067391],"about_ca_topic_score_codex":0.016410958,"about_ca_topic_score_gemma":0.030250804,"teacher_disagreement_score":0.016410958,"about_ca_system_score_codex":0.0004374962,"about_ca_system_score_gemma":0.00043493556,"threshold_uncertainty_score":0.03263086},"labels":[],"label_agreement":null},{"id":"W2012084991","doi":"10.5430/jms.v4n4p1","title":"A Critical Evaluation of U.S. Airlines’ Service Quality Performance: Lower Costs vs. Satisfied Customers","year":2013,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Service (business); Profitability index; Low-cost carrier; Customer satisfaction; Loyalty business model; Quality (philosophy); Quality of service; Computer science; Telecommunications; Finance","score_opus":0.049677469894157396,"score_gpt":0.3161304418601743,"score_spread":0.2664529719660169,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012084991","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97983485,0.00058754545,0.0008524166,0.0014219861,0.000053701468,0.000103737606,0.0004749909,0.000013792519,0.016656991],"genre_scores_gemma":[0.99908483,0.0000819934,0.0002849995,0.000078376135,0.000015162351,0.000015501457,0.00014694348,0.0000032219643,0.00028899603],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9940884,0.0020867826,0.00050343387,0.00023451824,0.0025524697,0.00053439394],"domain_scores_gemma":[0.96324956,0.015275633,0.0052430253,0.000625083,0.013515688,0.0020910809],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0067549963,0.0003900561,0.0003673536,0.0027857637,0.0010915862,0.0028802606,0.0004243428,0.0006625298,0.005004212],"category_scores_gemma":[0.031321622,0.00013388466,0.0006021136,0.003766142,0.0015192319,0.0025445037,0.0010094051,0.0011390678,0.00053373456],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001961118,0.00069226505,0.8927183,0.00035477057,0.00031330378,0.00018591814,0.0028776815,0.003569832,0.0021077907,0.010108521,0.008685861,0.076424696],"study_design_scores_gemma":[0.0000760194,0.0029748557,0.960076,0.00019982275,0.00018409132,0.00015617072,0.013527456,0.013032572,0.002489353,0.0025339525,0.0046810955,0.000068752255],"about_ca_topic_score_codex":0.011121326,"about_ca_topic_score_gemma":0.0126146935,"teacher_disagreement_score":0.011121326,"about_ca_system_score_codex":0.002982368,"about_ca_system_score_gemma":0.0016247991,"threshold_uncertainty_score":0.035724223},"labels":[],"label_agreement":null},{"id":"W2012213953","doi":"10.1057/fsm.2014.12","title":"Personal selling and sales management in the marketing of financial services: Introduction to the special issue","year":2014,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"University of Cape Town; Simon Fraser University; Menzies Centre for Australian Studies, King's College London, University of London; University of Pretoria; University of Pittsburgh; Rhodes University; Kent State University; Kungliga Tekniska Högskolan; Hong Kong Baptist University; King's College London; Universidad de los Andes; Nova Southeastern University; Bentley University","keywords":"Marketing; Business; Financial services; Brand management; Sales management; Marketing management; Services marketing; Digital marketing; Financial management; Customer relationship management; Distribution management system; Advertising; Finance; Service (business); Engineering","score_opus":0.007617759284324275,"score_gpt":0.21807426606585947,"score_spread":0.21045650678153519,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012213953","genre_codex":"review","genre_gemma":"editorial","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"editorial","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0018007918,0.58299136,0.001629943,0.0657364,0.32228264,0.00006550585,0.00014434842,0.00006587773,0.025283055],"genre_scores_gemma":[0.0049716574,0.27662483,0.0009807197,0.016140513,0.6612496,0.00004990492,0.00019226974,0.000083431754,0.03970705],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9991492,0.00016743851,0.000134492,0.00014936452,0.00030345144,0.00009601375],"domain_scores_gemma":[0.9963477,0.0017828332,0.00023555593,0.00009218505,0.00097206916,0.00056966854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001998807,0.0017524876,0.0017295395,0.0038218067,0.0017462157,0.0069409874,0.0014373693,0.0061014467,0.016458238],"category_scores_gemma":[0.0030909844,0.0006646392,0.00110288,0.0035222599,0.0017926439,0.006922344,0.0022061004,0.0073131626,0.004687125],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004220187,0.00024151585,0.0011189472,0.0009872618,0.00003589566,0.00030547706,0.00030689358,0.00024377994,0.0004086125,0.009213202,0.8426032,0.14449304],"study_design_scores_gemma":[0.000009416398,0.000117819254,0.0068563246,0.0014891968,0.00003235685,0.0008196997,0.0004778356,0.00046498005,0.00011728182,0.005658062,0.98391575,0.00004124737],"about_ca_topic_score_codex":0.0037065467,"about_ca_topic_score_gemma":0.009433166,"teacher_disagreement_score":0.016458238,"about_ca_system_score_codex":0.0018828613,"about_ca_system_score_gemma":0.0021347175,"threshold_uncertainty_score":0.0550583},"labels":[],"label_agreement":null},{"id":"W2012242612","doi":"10.1108/09604520310506568","title":"Internet users' perceptions of online service quality: a comparison of online buyers and information searchers","year":2003,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":249,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"The Internet; Quality (philosophy); Service (business); Key (lock); Service quality; Exploratory research; Perception; Business; Trustworthiness; Information quality; World Wide Web; Computer science; Marketing; Internet privacy; Information system; Psychology; Engineering","score_opus":0.0804858515481936,"score_gpt":0.3491257852277042,"score_spread":0.2686399336795106,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012242612","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99953866,0.000030207073,0.000022750452,0.00002446059,9.773082e-7,0.0000026246848,0.000015827096,7.841113e-7,0.00036381427],"genre_scores_gemma":[0.99960726,0.000036558755,0.000027268276,0.000023459805,0.0000029459288,0.0000031351774,0.000027756445,0.0000010313684,0.00027047418],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995939,0.00012419317,0.00004250514,0.00003041236,0.00013498757,0.000073888325],"domain_scores_gemma":[0.99661213,0.0015306119,0.0007192295,0.00009839044,0.0004504671,0.00058911217],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009132235,0.00015139376,0.00027725537,0.0011353716,0.00040077665,0.0014018507,0.00014085312,0.00042217152,0.0036036852],"category_scores_gemma":[0.0042811856,0.00017150938,0.0002547384,0.00077719864,0.00037349536,0.0010581233,0.0004883887,0.0003625996,0.0003576637],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039908325,0.0004053063,0.95375705,0.000046648038,0.000050282277,0.0003741083,0.027801342,0.00007281642,0.0013113157,0.00017500098,0.00032947643,0.015277489],"study_design_scores_gemma":[0.000018999404,0.00057505054,0.9486785,0.000015149163,0.000036819292,0.00050959975,0.04848782,0.00055245357,0.00026698352,0.00008593126,0.0007559975,0.00001676861],"about_ca_topic_score_codex":0.003046963,"about_ca_topic_score_gemma":0.0031690777,"teacher_disagreement_score":0.0036036852,"about_ca_system_score_codex":0.00018588427,"about_ca_system_score_gemma":0.00014847079,"threshold_uncertainty_score":0.012055576},"labels":[],"label_agreement":null},{"id":"W2012451956","doi":"10.1016/j.jom.2010.07.001","title":"The boundary spanning capabilities of purchasing agents in buyer–supplier trust development","year":2010,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":161,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Tellabs (Canada)","funders":"","keywords":"Purchasing; Business; Boundary spanning; Automotive industry; Marketing; Supplier relationship management; Industrial organization; Boundary (topology); Affect (linguistics); Supply chain; Purchasing process; Function (biology); Supply chain management; Knowledge management; Computer science","score_opus":0.026072228446629087,"score_gpt":0.27264211368413116,"score_spread":0.24656988523750206,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012451956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98117,0.00009989228,0.006410154,0.00029591713,0.0000051755883,0.000018931049,0.000013687219,0.000011927438,0.011974339],"genre_scores_gemma":[0.9993594,0.000014776101,0.00051639584,0.0000079866995,0.0000011161051,0.0000032834012,0.0000040976847,0.0000010816898,0.000091886606],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9952106,0.0029983262,0.0003412546,0.00025643507,0.00073625037,0.00045723544],"domain_scores_gemma":[0.94774336,0.027620291,0.013441627,0.0029746224,0.0037302047,0.0044898367],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0057524224,0.0001965931,0.00027059266,0.0010943584,0.0015545461,0.0041165277,0.00035136155,0.00074410765,0.004023214],"category_scores_gemma":[0.03702048,0.00035324236,0.00025027,0.0006693588,0.0018211051,0.0036083246,0.0032800434,0.00091849366,0.00033986237],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00064169697,0.0005350898,0.74105227,0.00022706403,0.00022459895,0.0017273718,0.08701138,0.00650497,0.008585631,0.056240845,0.0007519583,0.09649709],"study_design_scores_gemma":[0.00010252572,0.00072043797,0.72069097,0.00036651953,0.00024953732,0.002346903,0.11389761,0.04808792,0.0051962757,0.09573747,0.012356359,0.00024750427],"about_ca_topic_score_codex":0.0020488133,"about_ca_topic_score_gemma":0.0015001884,"teacher_disagreement_score":0.0057524224,"about_ca_system_score_codex":0.0011363984,"about_ca_system_score_gemma":0.0013077206,"threshold_uncertainty_score":0.030422091},"labels":[],"label_agreement":null},{"id":"W2012874307","doi":"10.1016/j.jom.2011.04.001","title":"Failure to deliver? Linking online order fulfillment glitches with future purchase behavior","year":2011,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":189,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Tellabs (Canada)","funders":"","keywords":"Glitch; Order (exchange); Order fulfillment; Expectancy theory; Business; Marketing; Consumer behaviour; Order book; Psychology; Computer science; Social psychology; Supply chain; Telecommunications","score_opus":0.031520515289787894,"score_gpt":0.25024301275741595,"score_spread":0.21872249746762806,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012874307","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99932265,0.000013274973,0.000070393704,0.000053648044,0.0000012364852,0.0000037924704,0.000020591093,0.0000025475479,0.0005118429],"genre_scores_gemma":[0.9996526,0.00001492796,0.00006995858,0.000009221406,0.0000026617436,0.0000036076535,0.000042480606,0.0000014799696,0.00020308967],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99926347,0.00017884008,0.00007809555,0.000064419284,0.00027839257,0.00013669033],"domain_scores_gemma":[0.9660362,0.01354323,0.014509264,0.0022099463,0.0015950939,0.002106281],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018577548,0.00019805858,0.000255246,0.0007147657,0.000528281,0.001557376,0.00043897945,0.0005636654,0.004287003],"category_scores_gemma":[0.02141054,0.00018068166,0.00031806412,0.0006024112,0.0008161756,0.0010102205,0.0007201219,0.0014112721,0.00040705668],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015295134,0.00047141546,0.99061185,0.000014107594,0.00002907564,0.000085111824,0.0014355247,0.0003306419,0.00055308425,0.00031304962,0.00011386994,0.0058894157],"study_design_scores_gemma":[0.000003001091,0.00017288749,0.9958022,0.000006211299,0.000010579972,0.000054227938,0.0021152783,0.0010628419,0.00027336038,0.00024923094,0.000241078,0.000009062208],"about_ca_topic_score_codex":0.005859658,"about_ca_topic_score_gemma":0.007955094,"teacher_disagreement_score":0.005859658,"about_ca_system_score_codex":0.00069319736,"about_ca_system_score_gemma":0.0005241083,"threshold_uncertainty_score":0.014341474},"labels":[],"label_agreement":null},{"id":"W2013111035","doi":"10.1108/08876040710726284","title":"The conceptual domain of service loyalty: how many dimensions?","year":2007,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":349,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Loyalty; Conceptualization; Marketing; Loyalty business model; Service (business); Construct (python library); Services marketing; Value (mathematics); Interpersonal communication; Relationship marketing; Psychology; Social psychology; Business; Service quality; Computer science; Marketing management","score_opus":0.015437752253360764,"score_gpt":0.24103854968265748,"score_spread":0.2256007974292967,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2013111035","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6353866,0.07928069,0.08177671,0.1393979,0.0017977096,0.00044959394,0.0005044297,0.00013534074,0.061271023],"genre_scores_gemma":[0.9816051,0.00771752,0.00660123,0.00286518,0.0003605464,0.00017144147,0.00015337665,0.000014052817,0.00051144935],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.995199,0.0029876728,0.00031571754,0.0003096308,0.00078587,0.0004020969],"domain_scores_gemma":[0.9890526,0.0054528904,0.0013597034,0.00078527647,0.0018589027,0.0014906634],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0071216044,0.0004002074,0.0009958688,0.0037698383,0.001700928,0.009369574,0.0012021398,0.0017106868,0.0022738208],"category_scores_gemma":[0.01576731,0.00029691093,0.00085939997,0.0057842266,0.010700787,0.009963997,0.0037382056,0.0056788214,0.0002699055],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015272215,0.00030672425,0.12551631,0.0011984331,0.00020545619,0.0001228077,0.022670412,0.001209001,0.00051390583,0.53491426,0.006387682,0.30680227],"study_design_scores_gemma":[0.00004308955,0.00030625126,0.10086697,0.0062811505,0.00018805383,0.0010169187,0.11801911,0.013001473,0.00033472848,0.72374046,0.036023706,0.00017798196],"about_ca_topic_score_codex":0.0049854475,"about_ca_topic_score_gemma":0.0035145746,"teacher_disagreement_score":0.009369574,"about_ca_system_score_codex":0.0029823794,"about_ca_system_score_gemma":0.0046029408,"threshold_uncertainty_score":0.037663102},"labels":[],"label_agreement":null},{"id":"W2014332817","doi":"10.1108/17511871011013742","title":"Organizational transformation to a patient centric culture: a case study","year":2010,"lang":"en","type":"article","venue":"Leadership in health services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University","funders":"","keywords":"Organizational culture; Accountability; Empowerment; Organizational commitment; Organization development; Focus group; Organizational performance; Business; Public relations; Knowledge management; Psychology; Marketing","score_opus":0.06351999709183898,"score_gpt":0.2863538735875118,"score_spread":0.22283387649567282,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2014332817","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97242075,0.0009036859,0.0038637694,0.007858861,0.00017989422,0.00038416628,0.000043248663,0.000035538316,0.014310066],"genre_scores_gemma":[0.9929208,0.0006820207,0.0022810325,0.0011123142,0.000055639983,0.00012596132,0.00001749211,0.000014051485,0.0027907512],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9913111,0.0060324054,0.00019172927,0.00031867126,0.00081626535,0.0013300021],"domain_scores_gemma":[0.9924247,0.0027144267,0.0011795628,0.00041792935,0.00049372605,0.002769728],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00485741,0.0006172836,0.00043391512,0.0010145433,0.012690357,0.004888499,0.0021620463,0.003745029,0.0026289506],"category_scores_gemma":[0.0100321695,0.00045408448,0.00057810993,0.0016786739,0.007235647,0.0023699088,0.004167372,0.0043204995,0.00026888886],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015221897,0.0026163547,0.060641926,0.00046833765,0.00006143133,0.23049322,0.6161029,0.0010834415,0.001749642,0.036850154,0.008198475,0.041581903],"study_design_scores_gemma":[0.00006626598,0.0008974542,0.015327368,0.00053210044,0.000043753087,0.12460082,0.80510956,0.0019319631,0.0012203433,0.0030782912,0.047101226,0.00009083739],"about_ca_topic_score_codex":0.028206049,"about_ca_topic_score_gemma":0.062445287,"teacher_disagreement_score":0.028206049,"about_ca_system_score_codex":0.00945886,"about_ca_system_score_gemma":0.008031926,"threshold_uncertainty_score":0.068629146},"labels":[],"label_agreement":null},{"id":"W2014464003","doi":"10.1300/j090v21n02_03","title":"Reconciliating Literature About Client Satisfaction and Perceived Services Quality","year":2000,"lang":"en","type":"article","venue":"Journal of Professional Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Montréal; Concordia University; University of Ottawa","funders":"","keywords":"Business; Customer satisfaction; Marketing; Quality (philosophy); Service quality; Service (business)","score_opus":0.012604460753062874,"score_gpt":0.2777848081228857,"score_spread":0.2651803473698228,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2014464003","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.17975824,0.584664,0.036478743,0.09809459,0.002530447,0.00011339995,0.00031022803,0.00007301422,0.097977385],"genre_scores_gemma":[0.89047563,0.10114262,0.002295014,0.0033691137,0.0014302975,0.000071885755,0.00013588907,0.000026466334,0.0010530171],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"systematic_review","domain_scores_codex":[0.9713525,0.019178225,0.0016800574,0.0010385714,0.0061940867,0.0005565395],"domain_scores_gemma":[0.82851315,0.14591286,0.0058857934,0.0023588021,0.01671608,0.0006132924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.029852599,0.000623118,0.0014006384,0.01717179,0.0015904367,0.009860675,0.002072414,0.0024022544,0.004304899],"category_scores_gemma":[0.059292715,0.0005191373,0.00088636426,0.013188789,0.010011382,0.00932334,0.004535647,0.004124989,0.00028779038],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024805262,0.00018704051,0.030654406,0.009813101,0.0007579426,0.0011054045,0.03785696,0.0016368877,0.00042017788,0.6316187,0.0053371913,0.28036422],"study_design_scores_gemma":[0.00013801674,0.0006180133,0.11560164,0.032422684,0.0012558853,0.0026212854,0.10891462,0.007399124,0.0016886467,0.6142631,0.11480207,0.00027495247],"about_ca_topic_score_codex":0.0038548855,"about_ca_topic_score_gemma":0.004644863,"teacher_disagreement_score":0.029852599,"about_ca_system_score_codex":0.006087436,"about_ca_system_score_gemma":0.0044767517,"threshold_uncertainty_score":0.1578775},"labels":[],"label_agreement":null},{"id":"W2014527709","doi":"10.1111/j.1937-5956.2012.01382.x","title":"Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality","year":2012,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service quality; Scripting language; Service (business); Service design; Service level objective; Service delivery framework; Service provider; Quality (philosophy); Perception; Computer science; Customer Service Assurance; Service guarantee; Multimedia; Psychology; Applied psychology; Business; Marketing","score_opus":0.05205642914317965,"score_gpt":0.31275799068203153,"score_spread":0.2607015615388519,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2014527709","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99656737,0.000034442965,0.002148424,0.000042200125,0.000005438595,0.000051928924,0.000015971418,0.000028852568,0.0011052686],"genre_scores_gemma":[0.9980678,0.000026315032,0.0016489191,0.000032791653,0.000004469992,0.000035673875,0.000028356355,0.000011727982,0.00014392102],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9901164,0.0060306285,0.00087722996,0.0004257978,0.0020752975,0.00047463205],"domain_scores_gemma":[0.92327225,0.05230169,0.012677993,0.003721491,0.0040765647,0.003949947],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00709408,0.000329412,0.00032091662,0.00045292726,0.00061400246,0.00225145,0.00039739435,0.00052533415,0.0028351964],"category_scores_gemma":[0.06784918,0.00026176122,0.0004900769,0.0003825008,0.0014368041,0.0014995479,0.0012113289,0.00092723564,0.0001873444],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0046058013,0.004240363,0.687218,0.00094913744,0.0004458805,0.0009651177,0.06511339,0.0059138923,0.06519283,0.0030461655,0.0005401244,0.16176933],"study_design_scores_gemma":[0.00013690183,0.0050084605,0.945777,0.00013706171,0.00019343791,0.00075841916,0.02315325,0.009653498,0.0116029885,0.0019513719,0.0014820351,0.00014549348],"about_ca_topic_score_codex":0.001627219,"about_ca_topic_score_gemma":0.0015019436,"teacher_disagreement_score":0.00709408,"about_ca_system_score_codex":0.0009913301,"about_ca_system_score_gemma":0.00076794194,"threshold_uncertainty_score":0.037517548},"labels":[],"label_agreement":null},{"id":"W2014921088","doi":"10.1509/jmkr.45.2.241","title":"Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers","year":2008,"lang":"en","type":"article","venue":"Journal of Marketing Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Context (archaeology); Perspective (graphical); Business; Test (biology); Proposition; Empirical research; Marketing; Express trust; Public relations; Political science; Computer science","score_opus":0.0707442143513013,"score_gpt":0.3137205541782778,"score_spread":0.24297633982697653,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2014921088","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9600942,0.00046331907,0.0018360633,0.0037098858,0.000034047007,0.000021043134,0.00002461278,0.00001400874,0.033802915],"genre_scores_gemma":[0.9996921,0.00007206074,0.00006325672,0.000049440834,0.0000043362684,0.0000018147833,0.0000037345728,0.0000016762073,0.00011163627],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9903948,0.0056813834,0.0003940468,0.00058877235,0.0012921948,0.0016488153],"domain_scores_gemma":[0.9581896,0.017613493,0.011515013,0.0037406334,0.003773657,0.0051675215],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004559132,0.00019254394,0.0005462733,0.00084534334,0.0021825067,0.008797793,0.00050581107,0.0016083753,0.003776481],"category_scores_gemma":[0.029630233,0.00034194527,0.00035877217,0.0008881921,0.0045406665,0.0069981567,0.00265416,0.0015937724,0.00043588955],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019041838,0.0011171926,0.56219256,0.00064302835,0.0006361244,0.0047935657,0.10545577,0.0036952097,0.0055699404,0.18106712,0.0044338666,0.1284914],"study_design_scores_gemma":[0.00020290297,0.0009984017,0.7067111,0.00058245054,0.00060897344,0.002403232,0.15447356,0.008318685,0.0031058667,0.09810941,0.02419348,0.0002919452],"about_ca_topic_score_codex":0.007549238,"about_ca_topic_score_gemma":0.0062682806,"teacher_disagreement_score":0.008797793,"about_ca_system_score_codex":0.003910512,"about_ca_system_score_gemma":0.0031056642,"threshold_uncertainty_score":0.028372884},"labels":[],"label_agreement":null},{"id":"W2016006594","doi":"10.1108/09604521111185637","title":"The effect of accent of service employee on customer service evaluation","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Service provider; Psychology; Service design; Business; Stress (linguistics); Feeling; Marketing; Interpersonal communication; Social psychology; Public relations; Political science; Computer science","score_opus":0.07862512302842808,"score_gpt":0.3192783472223686,"score_spread":0.2406532241939405,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2016006594","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948041,0.000069904134,0.00013547589,0.00010306432,0.000012053916,0.00001120625,0.00000909998,0.0000042684237,0.0048508076],"genre_scores_gemma":[0.99954706,0.000039036535,0.0000725859,0.000041192947,0.000005845356,0.000006640861,0.0000064116266,0.0000017908202,0.00027944928],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9949084,0.002997993,0.00021785198,0.0001787915,0.0012181045,0.00047893194],"domain_scores_gemma":[0.978501,0.0118243005,0.00368371,0.000650397,0.0026732963,0.0026673079],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004733358,0.00018074695,0.00021760169,0.00033239,0.0011433254,0.00219518,0.00025066547,0.00032224934,0.0038485972],"category_scores_gemma":[0.0150851775,0.000119051954,0.00035474738,0.00026131835,0.0012569131,0.0006498174,0.0012492137,0.0007898227,0.00035915256],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020271647,0.0010017423,0.8527032,0.00025944452,0.00015662861,0.0010905957,0.064797886,0.00036146925,0.0052421656,0.0006751136,0.001170621,0.07051395],"study_design_scores_gemma":[0.00001285724,0.00080853223,0.94880015,0.000061390776,0.00004727278,0.00023662193,0.046973865,0.00028358208,0.0010371443,0.0001856523,0.0015128467,0.000040093346],"about_ca_topic_score_codex":0.0036844974,"about_ca_topic_score_gemma":0.004541339,"teacher_disagreement_score":0.004733358,"about_ca_system_score_codex":0.0010085655,"about_ca_system_score_gemma":0.0008152828,"threshold_uncertainty_score":0.02503264},"labels":[],"label_agreement":null},{"id":"W2016016415","doi":"10.4236/jssm.2013.61010","title":"The Mediating Role of Customer Trust on Customer Loyalty","year":2013,"lang":"en","type":"article","venue":"Journal of Service Science and Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":168,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Loyalty business model; Business; Loyalty; Context (archaeology); Marketing; Customer retention; Customer intelligence; Customer advocacy; Perspective (graphical); Public relations; Service quality; Computer science; Political science; Service (business)","score_opus":0.012885751326284467,"score_gpt":0.23755400842589922,"score_spread":0.22466825709961474,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2016016415","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9818943,0.00086411624,0.001812164,0.0009998437,0.000024242101,0.000021492719,0.000046547833,0.000010073963,0.014327169],"genre_scores_gemma":[0.9994804,0.00016750887,0.00011583431,0.00002656337,0.000005438473,0.0000042070337,0.0000060147795,8.999436e-7,0.00019299744],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99551255,0.0028646323,0.00014038036,0.00023533986,0.0005144059,0.0007326248],"domain_scores_gemma":[0.9760578,0.016549323,0.003441183,0.0007253033,0.001770593,0.0014557842],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031809348,0.00027789766,0.00042974215,0.0009239387,0.0010669479,0.0026419205,0.00047190252,0.0007683662,0.0053462926],"category_scores_gemma":[0.017322889,0.00024047452,0.00041411907,0.0007529735,0.0014184511,0.0017121207,0.002551434,0.0011749476,0.00024903537],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007860251,0.00090324937,0.8177022,0.00052111974,0.00069441064,0.0018282176,0.016047254,0.0020400076,0.0022403519,0.063292675,0.0010995544,0.092844956],"study_design_scores_gemma":[0.00006746216,0.0013957198,0.92607224,0.00066515396,0.0009247963,0.0014400899,0.02451069,0.008933267,0.0026120378,0.028935663,0.004309871,0.0001329356],"about_ca_topic_score_codex":0.0063224123,"about_ca_topic_score_gemma":0.0054737064,"teacher_disagreement_score":0.0063224123,"about_ca_system_score_codex":0.0010821682,"about_ca_system_score_gemma":0.0020343862,"threshold_uncertainty_score":0.017885149},"labels":[],"label_agreement":null},{"id":"W2016376271","doi":"10.5430/ijba.v3n6p1","title":"Basic Assumptions of Service Employees: Influence on Job Performance and Market-oriented Behaviors","year":2012,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Competence (human resources); Marketing; Business; Customer service; Service (business); Control (management); Sample (material); Job performance; Psychology; Computer science; Job satisfaction; Social psychology","score_opus":0.024488726101676215,"score_gpt":0.28339217139915635,"score_spread":0.2589034452974801,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2016376271","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993913,0.00002120564,0.00006804851,0.00003577689,0.0000010685804,0.0000026105592,0.000007972245,0.0000010654586,0.0004709687],"genre_scores_gemma":[0.9998683,0.000014007497,0.000028814715,0.0000071015725,0.0000014245741,0.0000011874666,0.000013105575,5.8962235e-7,0.00006539428],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99864477,0.00058452674,0.00010131112,0.00007402282,0.0004142201,0.0001811726],"domain_scores_gemma":[0.981406,0.009277406,0.004852301,0.00072059216,0.0014971838,0.0022465298],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018077552,0.00018992573,0.00017980413,0.00046613457,0.0005585537,0.0016494399,0.00026584044,0.0004232607,0.0020116847],"category_scores_gemma":[0.011295773,0.00015920705,0.00026743257,0.00027219302,0.0009621718,0.000390753,0.00070273946,0.0007590146,0.0002486176],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021283212,0.00020375705,0.98688483,0.000024615454,0.00006496388,0.00014068953,0.0041963942,0.0002559779,0.0011146798,0.00016832312,0.00008994706,0.0066429093],"study_design_scores_gemma":[0.0000055042597,0.00014985171,0.9884533,0.00001326884,0.000014984633,0.00012758895,0.009741714,0.000809401,0.00025117345,0.00020831749,0.0002116083,0.0000132592895],"about_ca_topic_score_codex":0.00406094,"about_ca_topic_score_gemma":0.005087897,"teacher_disagreement_score":0.00406094,"about_ca_system_score_codex":0.0006035607,"about_ca_system_score_gemma":0.00066726265,"threshold_uncertainty_score":0.009560406},"labels":[],"label_agreement":null},{"id":"W2016660739","doi":"10.1108/08876040010309211","title":"What is a professional service? A conceptual review and bi‐national investigation","year":2000,"lang":"en","type":"review","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":89,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University","funders":"","keywords":"Professional services; Marketing; Services marketing; Perception; Confusion; Business; Service (business); Population; Public relations; Sample (material); Inclusion (mineral); Psychology; Sociology; Political science; Social psychology","score_opus":0.05183122626529744,"score_gpt":0.3207767398250837,"score_spread":0.26894551355978624,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2016660739","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0008560198,0.99277085,0.00019031306,0.0025122163,0.00010301525,0.000010909418,0.000014244801,0.0000018928802,0.003540564],"genre_scores_gemma":[0.013396343,0.98547363,0.0002498133,0.00057735643,0.000074122516,0.000023836157,0.000020505258,0.000001478698,0.00018294762],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9972759,0.000991162,0.00037821516,0.0002985897,0.0009325924,0.00012358194],"domain_scores_gemma":[0.98854524,0.008889234,0.000896403,0.00015898589,0.0012619337,0.00024813702],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005917671,0.0005527444,0.0015149255,0.009887138,0.0015547889,0.005965467,0.0011545153,0.0024026153,0.0023037088],"category_scores_gemma":[0.008430837,0.00055950106,0.00063700025,0.017977638,0.0059322026,0.0067877523,0.0014046791,0.002169119,0.0005760794],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008626564,0.00015411164,0.005430318,0.047121122,0.00016906753,0.0006223329,0.009622769,0.0005318294,0.00028336,0.1195717,0.031466007,0.7849411],"study_design_scores_gemma":[0.000023123524,0.00013644331,0.018280923,0.09895508,0.0003517718,0.0033879254,0.020859022,0.00044908983,0.00017090568,0.029907793,0.82740813,0.00006976849],"about_ca_topic_score_codex":0.0172604,"about_ca_topic_score_gemma":0.025754701,"teacher_disagreement_score":0.0172604,"about_ca_system_score_codex":0.006033053,"about_ca_system_score_gemma":0.012748698,"threshold_uncertainty_score":0.043773055},"labels":[],"label_agreement":null},{"id":"W2017129204","doi":"10.3401/poms.1080.0034","title":"New Service Development Competence and Performance: An Empirical Investigation in Retail Banking","year":2008,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":147,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Competence (human resources); Competence-based management; Service product management; Empirical research; Marketing; Business; Service (business); Service design; Knowledge management; Process management; Computer science; Service provider; Economics; Management; Strategic planning","score_opus":0.06227088721665148,"score_gpt":0.26134274112678524,"score_spread":0.19907185391013377,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2017129204","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99888104,0.000048578608,0.00018291618,0.0000906599,0.0000011946524,0.00001134495,0.000029124754,0.000002178571,0.000752973],"genre_scores_gemma":[0.99957615,0.00005163899,0.00015470723,0.00002229137,0.000004492559,0.000011600388,0.00007399646,0.0000016399619,0.00010343406],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99683255,0.0015447888,0.00025283085,0.00029176625,0.00062396657,0.00045403908],"domain_scores_gemma":[0.95744103,0.029241221,0.0068063517,0.0011872622,0.0022806022,0.0030435403],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004516813,0.00030537252,0.00051190646,0.0017001348,0.0008683884,0.0019949253,0.00055786496,0.0009320022,0.0029201645],"category_scores_gemma":[0.02834695,0.00026595072,0.00034805632,0.0025264733,0.0022680212,0.0029754287,0.0021403518,0.0019369104,0.0005480873],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012493931,0.0011744247,0.9759719,0.000064743894,0.000035702265,0.00012855629,0.004040677,0.0009330002,0.0001822135,0.0011765372,0.0002721459,0.01589518],"study_design_scores_gemma":[0.000020677397,0.0004076666,0.9831502,0.00006837524,0.00002749082,0.00014296893,0.008077621,0.0063129505,0.00030685854,0.00088372733,0.000582661,0.000018934805],"about_ca_topic_score_codex":0.00655635,"about_ca_topic_score_gemma":0.007046605,"teacher_disagreement_score":0.00655635,"about_ca_system_score_codex":0.0013907778,"about_ca_system_score_gemma":0.0014804383,"threshold_uncertainty_score":0.023887455},"labels":[],"label_agreement":null},{"id":"W2017316822","doi":"10.5539/ibr.v2n1p162","title":"Assessment of Property Management Service Quality of Purpose Built Office Buildings","year":2009,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Property management; Business; Service quality; Quality (philosophy); Service (business); Real estate; Service provider; Service design; Estate; Competitive advantage; Service product management; Knowledge management; Process management; Marketing; Computer science","score_opus":0.1211777409340348,"score_gpt":0.4168138055046343,"score_spread":0.29563606457059954,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2017316822","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99384695,0.00006281559,0.0013695761,0.000029589894,0.0000024712426,0.000031302374,0.00024470332,0.000018955654,0.0043936367],"genre_scores_gemma":[0.9983107,0.000036487105,0.000929287,0.000005080201,0.000001043274,0.000006521278,0.00017001668,0.000002767684,0.0005381094],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99856746,0.00023771913,0.00013041061,0.000046963847,0.00085138617,0.00016599125],"domain_scores_gemma":[0.99634933,0.00056141574,0.0011030831,0.00015234323,0.0014788111,0.0003549631],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00093089556,0.00017343099,0.00021968363,0.0016078377,0.0003719878,0.0009836874,0.00025426547,0.00020554887,0.0024089771],"category_scores_gemma":[0.0031811479,0.00008062332,0.00023116833,0.0016439353,0.00032500332,0.0005358477,0.00056002603,0.00019410801,0.0002898849],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035157433,0.00023864309,0.8789612,0.000253571,0.000072566894,0.00032868845,0.003095736,0.0022964927,0.0128580015,0.0011018992,0.0011232442,0.099318326],"study_design_scores_gemma":[0.0000040416508,0.00048034303,0.984615,0.000039528128,0.000021973286,0.0002669985,0.004338816,0.004012182,0.003913374,0.00017338239,0.002113071,0.00002125759],"about_ca_topic_score_codex":0.0071749655,"about_ca_topic_score_gemma":0.014138768,"teacher_disagreement_score":0.0071749655,"about_ca_system_score_codex":0.00064077915,"about_ca_system_score_gemma":0.00060027116,"threshold_uncertainty_score":0.014266431},"labels":[],"label_agreement":null},{"id":"W2017463883","doi":"10.4018/jgim.2005100102","title":"Beyond Trust","year":2005,"lang":"en","type":"article","venue":"Journal of Global Information Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":265,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Web site; The Internet; Perception; Web design; Trustworthiness; Marketing; Psychology; Advertising; Sociology; Business; Social psychology; World Wide Web; Computer science","score_opus":0.011489448938881087,"score_gpt":0.2460824988679866,"score_spread":0.2345930499291055,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2017463883","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.04868654,0.005471457,0.055775944,0.061105218,0.0013422787,0.00017419072,0.00030055796,0.00019171271,0.8269521],"genre_scores_gemma":[0.9508244,0.002267264,0.00307817,0.004647401,0.00042851875,0.00010589209,0.00014079099,0.00008604008,0.038421523],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9897642,0.0041283984,0.0005630974,0.0014244429,0.0025445682,0.0015753632],"domain_scores_gemma":[0.971741,0.0073987157,0.004253752,0.0053393813,0.006436716,0.004830409],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007544784,0.000491504,0.0007466111,0.0016486321,0.0051412303,0.012036592,0.0011850462,0.0031778943,0.020209763],"category_scores_gemma":[0.031960215,0.00028838776,0.0004777614,0.0013577454,0.013211491,0.012774844,0.0074226297,0.0043499055,0.0043715187],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000046087436,0.00003707583,0.0047650463,0.0001564714,0.000054428758,0.0003222576,0.0060577383,0.00045762982,0.00021284677,0.9332997,0.0115871765,0.043003548],"study_design_scores_gemma":[0.00002268948,0.00010997756,0.003687267,0.00036117525,0.000038730323,0.00071833207,0.005855393,0.0009657977,0.00029615802,0.68914557,0.2987464,0.00005241237],"about_ca_topic_score_codex":0.0061802194,"about_ca_topic_score_gemma":0.004098173,"teacher_disagreement_score":0.020209763,"about_ca_system_score_codex":0.00479294,"about_ca_system_score_gemma":0.006239476,"threshold_uncertainty_score":0.06760836},"labels":[],"label_agreement":null},{"id":"W2017595951","doi":"10.5539/ass.v9n5p99","title":"Modeling Internal Marketing and Employee Loyalty: A Quantitative Approach","year":2013,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Structural equation modeling; Descriptive statistics; Path analysis (statistics); Marketing; Sample (material); Internal marketing; Test (biology); Business; Factory (object-oriented programming); Psychology; Statistics; Computer science; Mathematics","score_opus":0.03498382408757361,"score_gpt":0.2810620260240186,"score_spread":0.24607820193644497,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2017595951","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7416866,0.00032917142,0.22041738,0.0011482947,0.00002971609,0.0005059447,0.00061879575,0.00013041444,0.03513366],"genre_scores_gemma":[0.95985746,0.00019936521,0.03757533,0.00007834343,0.000008897515,0.00040117902,0.00019658588,0.000013603703,0.0016691944],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99730504,0.0019258335,0.00010312153,0.00012627715,0.00041920482,0.000120569326],"domain_scores_gemma":[0.9914833,0.006907935,0.0005475552,0.00028848893,0.0006496203,0.0001230534],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004959616,0.00044318027,0.00029584765,0.001839285,0.00064167567,0.0022188416,0.00078898243,0.0007437188,0.004098825],"category_scores_gemma":[0.012407531,0.00025015694,0.0005973086,0.0018898722,0.0008199075,0.002716091,0.0012343887,0.0008270398,0.00023389174],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025538297,0.0025295024,0.357069,0.0012097597,0.0004977077,0.00042443824,0.023794573,0.076193094,0.005519295,0.33794367,0.0023037642,0.19225982],"study_design_scores_gemma":[0.00015199286,0.0022081449,0.12780134,0.0009119319,0.0004621532,0.00050980854,0.03838286,0.6954582,0.004761812,0.11357329,0.015636507,0.00014207218],"about_ca_topic_score_codex":0.0033019483,"about_ca_topic_score_gemma":0.0027612033,"teacher_disagreement_score":0.004959616,"about_ca_system_score_codex":0.0016105581,"about_ca_system_score_gemma":0.001938372,"threshold_uncertainty_score":0.026229262},"labels":[],"label_agreement":null},{"id":"W2017865559","doi":"10.1016/j.appet.2014.08.010","title":"Shoppers' perceived embeddedness and its impact on purchasing behavior at an organic farmers' market","year":2014,"lang":"en","type":"article","venue":"Appetite","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"Fundamental Research Funds for the Central Universities; Renmin University of China; National Natural Science Foundation of China","keywords":"Embeddedness; Purchasing; Conceptualization; Marketing; Business; Order (exchange); Construct (python library); Beijing; Sample (material); China; Psychology; Sociology; Geography","score_opus":0.016421437818822063,"score_gpt":0.270209644164645,"score_spread":0.25378820634582294,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2017865559","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9998079,0.0000022678792,0.0000046243995,0.0000045455768,2.376158e-7,7.054095e-7,0.000004437574,3.0941655e-7,0.0001749512],"genre_scores_gemma":[0.9998354,0.0000026161763,0.000009383516,0.0000039552806,6.475626e-7,6.41047e-7,0.000008742196,3.3249407e-7,0.00013832335],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997919,0.000060334816,0.000012405185,0.000028387736,0.000046451954,0.00006054237],"domain_scores_gemma":[0.9979424,0.00078615296,0.00044352032,0.000047927977,0.0001284165,0.00065161596],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00045534587,0.00010923804,0.00015667191,0.00052957283,0.00058626925,0.0011726873,0.00016652983,0.00037015433,0.004227555],"category_scores_gemma":[0.001864328,0.00014722778,0.00022413646,0.00036417585,0.00062233995,0.0005275709,0.00061766646,0.00044280273,0.00022777233],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006790517,0.0009858398,0.9852342,0.000013656063,0.00004848532,0.00049261,0.0040898863,0.00013459593,0.0048287595,0.00020117046,0.00006933561,0.0032223826],"study_design_scores_gemma":[0.0000055775363,0.00015051173,0.9965283,0.0000014742556,0.000010556471,0.00004247881,0.0028215514,0.00023682025,0.00011940845,0.00003305815,0.00004590243,0.0000043758673],"about_ca_topic_score_codex":0.0064648315,"about_ca_topic_score_gemma":0.012613191,"teacher_disagreement_score":0.0064648315,"about_ca_system_score_codex":0.00047087448,"about_ca_system_score_gemma":0.00033133896,"threshold_uncertainty_score":0.014142573},"labels":[],"label_agreement":null},{"id":"W2018378942","doi":"10.1108/09544780510573075","title":"Putting the customer second","year":2005,"lang":"en","type":"article","venue":"The TQM Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Business; Marketing; Operations management; Process management; Computer science; Economics","score_opus":0.02434840954832855,"score_gpt":0.24656252329837214,"score_spread":0.22221411375004357,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018378942","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00920016,0.006293465,0.015220892,0.36929804,0.059655733,0.00013456083,0.00038311872,0.0020434237,0.5377706],"genre_scores_gemma":[0.17042701,0.005408388,0.0087194,0.23080789,0.014203483,0.00015400909,0.0006486975,0.0024302772,0.56720096],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9846414,0.004602043,0.0006320186,0.001988421,0.005772156,0.0023639437],"domain_scores_gemma":[0.9783635,0.003000297,0.0008582884,0.004195447,0.008541278,0.005041209],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006275904,0.0016612975,0.001550748,0.002140247,0.00941186,0.034294847,0.0032147157,0.012245744,0.12477844],"category_scores_gemma":[0.02468689,0.00080718094,0.0015297432,0.0023347815,0.009521028,0.030458003,0.01826279,0.021839626,0.06850127],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015917323,0.0001229401,0.0015886659,0.0002933155,0.00009911154,0.0013108163,0.0073527824,0.00019407357,0.0015619617,0.15265623,0.70225817,0.1324028],"study_design_scores_gemma":[0.000015217968,0.000076536846,0.0003082253,0.0003552356,0.000028462051,0.0005196305,0.005836081,0.00022060687,0.0004627094,0.023255803,0.96886283,0.000058694866],"about_ca_topic_score_codex":0.008640444,"about_ca_topic_score_gemma":0.007554738,"teacher_disagreement_score":0.12477844,"about_ca_system_score_codex":0.0057983855,"about_ca_system_score_gemma":0.010592829,"threshold_uncertainty_score":0.4174255},"labels":[],"label_agreement":null},{"id":"W2018400424","doi":"10.4018/jebr.2007040102","title":"The Impact of E-CRM on Organisational and Individual Behavior","year":2007,"lang":"en","type":"article","venue":"International Journal of E-Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Customer relationship management; Business; Leverage (statistics); Coaching; Transactional leadership; Knowledge management; Customer orientation; Organizational culture; Marketing; Management; Computer science","score_opus":0.12158423889313345,"score_gpt":0.42287371360274395,"score_spread":0.3012894747096105,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018400424","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98813176,0.00015914279,0.00021823926,0.00037686146,0.000012530747,0.000010230351,0.000074405,0.000010353519,0.011006629],"genre_scores_gemma":[0.99830747,0.0001097064,0.0002094006,0.00011537453,0.000008251153,0.0000049971895,0.000046209687,0.0000038722087,0.0011946766],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988034,0.0005824742,0.000038944192,0.00010400747,0.00029129672,0.00017984681],"domain_scores_gemma":[0.99385345,0.003438454,0.00075059093,0.00031948826,0.0006648833,0.0009731262],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011322459,0.00013809677,0.00015051744,0.0005058267,0.00045538033,0.0007990032,0.00027494598,0.0003641911,0.0032873142],"category_scores_gemma":[0.004422951,0.0000926525,0.00022962515,0.00054505974,0.0005133944,0.0003976693,0.0004693578,0.0004991017,0.00041231397],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004627764,0.0025305839,0.85141295,0.0000932394,0.00023447673,0.00016921129,0.0032387502,0.0010518584,0.0036765777,0.0012541797,0.0009818448,0.1348936],"study_design_scores_gemma":[0.0000040189784,0.00021090593,0.9971789,0.000008904759,0.000021987655,0.000030757517,0.0008415967,0.00033455086,0.00033835275,0.00016614629,0.0008568215,0.0000070429005],"about_ca_topic_score_codex":0.014533046,"about_ca_topic_score_gemma":0.02500514,"teacher_disagreement_score":0.014533046,"about_ca_system_score_codex":0.00081954076,"about_ca_system_score_gemma":0.0009048376,"threshold_uncertainty_score":0.028896928},"labels":[],"label_agreement":null},{"id":"W2018477114","doi":"10.1509/jmkr.48.4.741","title":"The Influence of Friends on Consumer Spending: The Role of Agency–Communion Orientation and Self-Monitoring","year":2011,"lang":"en","type":"article","venue":"Journal of Marketing Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":192,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Agency (philosophy); Context (archaeology); Social psychology; Orientation (vector space); Psychology; Test (biology); Consumer behaviour; Business; Advertising; Marketing; Sociology","score_opus":0.06392419874837041,"score_gpt":0.3357849746965555,"score_spread":0.2718607759481851,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018477114","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968972,0.00021803324,0.00011572371,0.00010475915,0.0000028639845,0.0000057321354,0.000018837763,0.0000020197456,0.0026349085],"genre_scores_gemma":[0.9995029,0.00012506492,0.000099905286,0.00001842322,0.00000555591,0.000005246392,0.000020700549,0.000001585326,0.0002205937],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99882954,0.0007407724,0.00005301137,0.000088701,0.00015390238,0.0001340605],"domain_scores_gemma":[0.97415924,0.016428998,0.0061627114,0.0010382223,0.0006675625,0.0015433115],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015124176,0.00024873496,0.00028614688,0.0007132456,0.0006930597,0.0016666895,0.00030748616,0.00045996878,0.0025314991],"category_scores_gemma":[0.009121249,0.0001614788,0.0005278252,0.0008246468,0.00080729707,0.00086436654,0.0008188518,0.00057016517,0.00012410531],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042396414,0.00041497443,0.9761421,0.000063921965,0.00028451692,0.0001338168,0.0036616933,0.00013517459,0.0004699201,0.00072603935,0.00013255705,0.017411273],"study_design_scores_gemma":[0.000008371831,0.00012982576,0.996333,0.00002171432,0.00013207273,0.000074392796,0.0021854616,0.000259235,0.0002176525,0.00019747549,0.00043071777,0.0000101764335],"about_ca_topic_score_codex":0.0054763127,"about_ca_topic_score_gemma":0.010579904,"teacher_disagreement_score":0.0054763127,"about_ca_system_score_codex":0.00062563614,"about_ca_system_score_gemma":0.00040920704,"threshold_uncertainty_score":0.0108888745},"labels":[],"label_agreement":null},{"id":"W2018504323","doi":"10.1207/s15327663jcp1603_10","title":"Forgiven But Not Forgotten: Covert Uncertainty in Overt Responses and the Paradox of Defection‐Despite‐Trust","year":2006,"lang":"en","type":"article","venue":"Journal of Consumer Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"University of New South Wales","keywords":"Loyalty; Covert; Psychology; Conviction; Social psychology; Dimension (graph theory); Robustness (evolution); Marketing; Business; Political science; Law","score_opus":0.02130626723618851,"score_gpt":0.28716830719261544,"score_spread":0.26586203995642693,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018504323","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9622646,0.00052008976,0.009058235,0.0059981546,0.00004060767,0.000016666227,0.000032699703,0.00003263257,0.022036344],"genre_scores_gemma":[0.99934334,0.000039606606,0.00028845147,0.00014420944,0.000012849937,0.000003181632,0.000004160504,0.0000047284093,0.00015948835],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99473333,0.0025261948,0.00023878845,0.00061468285,0.0013896689,0.0004973232],"domain_scores_gemma":[0.9245538,0.050428323,0.012199326,0.007585968,0.0033105907,0.0019220469],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009871551,0.0001753773,0.0004948949,0.0008234293,0.0015753298,0.004742719,0.0008420332,0.0022785985,0.003164682],"category_scores_gemma":[0.08361959,0.0005550761,0.00037920126,0.000646243,0.0091861095,0.007063003,0.002787053,0.0031733646,0.00022225926],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0029028885,0.0006170447,0.2000498,0.0004590037,0.00031223963,0.004329517,0.13149326,0.00781534,0.012930942,0.4869976,0.0038346092,0.14825772],"study_design_scores_gemma":[0.00020220342,0.0005090743,0.2134062,0.0002803552,0.00015993761,0.0028645226,0.0333708,0.032636266,0.0028419693,0.7065868,0.0068740016,0.00026777716],"about_ca_topic_score_codex":0.003139587,"about_ca_topic_score_gemma":0.0018949431,"teacher_disagreement_score":0.009871551,"about_ca_system_score_codex":0.0017327219,"about_ca_system_score_gemma":0.0010176562,"threshold_uncertainty_score":0.052206397},"labels":[],"label_agreement":null},{"id":"W2018517901","doi":"10.5267/j.msl.2014.12.016","title":"Moderating effect of perceived risk on the relationship between product safety and intention","year":2015,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Product (mathematics); Psychology; Risk perception; Social psychology; Business; Perception; Mathematics","score_opus":0.048668201588489085,"score_gpt":0.26935622610234156,"score_spread":0.22068802451385247,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018517901","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966227,0.00011608076,0.0004634891,0.00021795822,0.000008662519,0.000022374481,0.000039049297,0.000005425034,0.0025042056],"genre_scores_gemma":[0.9991748,0.00007876122,0.00030688112,0.000031566367,0.000005771822,0.000011497123,0.000029584737,0.0000017635426,0.00035941103],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973199,0.0012502387,0.00020073533,0.00024468603,0.00060886814,0.00037566424],"domain_scores_gemma":[0.9785251,0.014988718,0.0031787814,0.0006437318,0.0012754212,0.0013881598],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030087281,0.00039320072,0.00032391326,0.00059835846,0.00038107604,0.0012383979,0.0002578623,0.00053232134,0.005136043],"category_scores_gemma":[0.012825336,0.00026113255,0.0008245587,0.0003760427,0.0006281132,0.0008516901,0.0011246374,0.0015848216,0.0002669926],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027738197,0.00071080925,0.97859734,0.00007707079,0.00024323865,0.00020474428,0.0025245876,0.000380169,0.00144738,0.0013769387,0.0001365497,0.014023695],"study_design_scores_gemma":[0.000020053118,0.000668639,0.9918201,0.00007118606,0.0002474203,0.00014003774,0.001985026,0.0022760257,0.0011703738,0.0008845311,0.0006951248,0.000021491625],"about_ca_topic_score_codex":0.0027623444,"about_ca_topic_score_gemma":0.0034933102,"teacher_disagreement_score":0.005136043,"about_ca_system_score_codex":0.00043067985,"about_ca_system_score_gemma":0.0015016526,"threshold_uncertainty_score":0.017181754},"labels":[],"label_agreement":null},{"id":"W2018713904","doi":"10.1177/0092070304263332","title":"A Three-Component Model of Customer to Service Providers","year":2004,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":928,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Conceptualization; Business; Marketing; Service provider; Service (business); Structural equation modeling; Component (thermodynamics); Relationship marketing; Knowledge management; Computer science; Marketing management","score_opus":0.03844614961991261,"score_gpt":0.27415886574023507,"score_spread":0.23571271612032246,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2018713904","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10227252,0.0009043234,0.6809915,0.009708783,0.00034235814,0.00081729674,0.0010219191,0.0011193859,0.20282201],"genre_scores_gemma":[0.83133656,0.00093598786,0.08394689,0.0007638833,0.00018419095,0.0006650152,0.00048678732,0.00016453446,0.08151613],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99859744,0.00067498436,0.000045314333,0.00021149802,0.00023780313,0.00023291179],"domain_scores_gemma":[0.9969117,0.0016358768,0.00012804406,0.00023166444,0.00081218826,0.000280643],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018049893,0.0009801502,0.00064069545,0.0013995729,0.0014515214,0.004859158,0.0033523825,0.00351533,0.026894122],"category_scores_gemma":[0.0063641253,0.0008508466,0.0012890545,0.002236616,0.0017736811,0.005661025,0.001483072,0.0021161323,0.005533787],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022470295,0.00027305208,0.0036851137,0.0001427822,0.00011110847,0.0005106349,0.0020831916,0.12687953,0.0011839257,0.81751364,0.009538884,0.03785339],"study_design_scores_gemma":[0.00012368761,0.00013931263,0.0019531432,0.00007000296,0.00020719922,0.00044880883,0.00081604125,0.70673776,0.00049264776,0.26963654,0.019308086,0.00006676048],"about_ca_topic_score_codex":0.019687073,"about_ca_topic_score_gemma":0.010754763,"teacher_disagreement_score":0.026894122,"about_ca_system_score_codex":0.0031955664,"about_ca_system_score_gemma":0.0032611922,"threshold_uncertainty_score":0.089969814},"labels":[],"label_agreement":null},{"id":"W2019007436","doi":"10.1016/s0272-6963(02)00006-2","title":"Value creation through enriched marketing–operations interfaces: an empirical study in the printed circuit board industry","year":2002,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":79,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Marketing; Business; Printed circuit board; Interface (matter); Relation (database); Empirical research; Conceptual model; Value (mathematics); Test (biology); Manufacturing; Manufacturing engineering; Computer science; Engineering; Mathematics","score_opus":0.08241564142696585,"score_gpt":0.33658322021146536,"score_spread":0.2541675787844995,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2019007436","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99942845,0.0000152433195,0.00007836952,0.000019045685,3.5410187e-7,0.000009035615,0.0000043463183,6.491803e-7,0.0004445442],"genre_scores_gemma":[0.999602,0.000025627427,0.00016045471,0.00001668741,0.0000014801402,0.0000075996068,0.000011513507,6.046637e-7,0.00017408162],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988028,0.00057612394,0.000050449624,0.00008642415,0.0002541892,0.00022999366],"domain_scores_gemma":[0.9849392,0.010080319,0.0024431995,0.00039802934,0.0012569114,0.00088236755],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024265149,0.00022885119,0.0001810956,0.0009646358,0.0008420965,0.002227299,0.000522481,0.00052226515,0.003158657],"category_scores_gemma":[0.009929835,0.00032487352,0.0001141152,0.0010064514,0.001051954,0.0018223354,0.00089733687,0.0010943599,0.00027262466],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006262606,0.010764236,0.8860358,0.00017668863,0.000046713867,0.000920622,0.037774507,0.00071446213,0.005118695,0.0029406894,0.00049943326,0.054381847],"study_design_scores_gemma":[0.000073974166,0.0027867362,0.9040396,0.00009916317,0.000047304737,0.0005268096,0.08021917,0.0053981426,0.0031544645,0.0006512754,0.0029628621,0.000040537474],"about_ca_topic_score_codex":0.004251887,"about_ca_topic_score_gemma":0.0047962232,"teacher_disagreement_score":0.004251887,"about_ca_system_score_codex":0.0010964016,"about_ca_system_score_gemma":0.0010798336,"threshold_uncertainty_score":0.01283282},"labels":[],"label_agreement":null},{"id":"W2019076574","doi":"10.1108/02652321211195695","title":"The effect of behavioural activation and inhibition on CRM adoption","year":2012,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Originality; Customer relationship management; Business; Marketing; Value (mathematics); Personality; Knowledge management; Psychology; Computer science; Social psychology","score_opus":0.020433362491081793,"score_gpt":0.261580700751245,"score_spread":0.2411473382601632,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2019076574","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99800926,0.000058206137,0.00020328982,0.00005606193,0.0000043702917,0.000017355122,0.000039060986,0.0000074137834,0.0016048738],"genre_scores_gemma":[0.9995122,0.000029387784,0.00017040793,0.000027494629,0.0000038129706,0.000017797127,0.0000393162,0.0000033653582,0.00019627136],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976216,0.0012499695,0.00016745346,0.00022696394,0.00048649614,0.0002475361],"domain_scores_gemma":[0.96646065,0.019994115,0.008513958,0.0013888956,0.0012858856,0.0023564117],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025018833,0.00032588912,0.00028030825,0.0005393259,0.00034330098,0.0012106512,0.00024778413,0.00041306557,0.0031581183],"category_scores_gemma":[0.016375206,0.00018436271,0.00047990683,0.0003740202,0.00062352675,0.00037563426,0.0006375812,0.0010702504,0.0003631162],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00072079326,0.00083619426,0.97864807,0.000061120794,0.00017648048,0.00004008125,0.0012412436,0.00021826352,0.0019080024,0.00013166985,0.00010074896,0.01591728],"study_design_scores_gemma":[0.0000050270537,0.0003326599,0.9987606,0.000008851053,0.000026259668,0.000025232202,0.00024986028,0.00027331698,0.00017345703,0.000047793346,0.000090685025,0.0000061804813],"about_ca_topic_score_codex":0.0020608096,"about_ca_topic_score_gemma":0.0022550668,"teacher_disagreement_score":0.0031581183,"about_ca_system_score_codex":0.0004534532,"about_ca_system_score_gemma":0.0004816768,"threshold_uncertainty_score":0.013231397},"labels":[],"label_agreement":null},{"id":"W2019132869","doi":"10.1016/j.omega.2012.10.003","title":"Profitability of loyalty reward programs: An analytical investigation","year":2012,"lang":"en","type":"article","venue":"Omega","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Profitability index; Loyalty; Valuation (finance); Loyalty program; Profit (economics); Marketing; Business; Loyalty business model; Microeconomics; Service (business); Service quality; Economics; Finance","score_opus":0.07200016452749859,"score_gpt":0.29453856307194004,"score_spread":0.22253839854444146,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2019132869","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9719991,0.00042263305,0.0015800793,0.00083376287,0.0000122491165,0.000046003828,0.000106889296,0.00001986736,0.024979336],"genre_scores_gemma":[0.99896693,0.00007071963,0.00016179426,0.000034490884,0.000015099901,0.000008904745,0.000040696938,0.000003114104,0.00069836056],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99771345,0.00093099906,0.00006914505,0.00012639756,0.0006572429,0.00050281716],"domain_scores_gemma":[0.931887,0.055186346,0.0052858717,0.00072829775,0.004224682,0.0026877772],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003014422,0.00024845812,0.0004552148,0.0026301076,0.0012778778,0.00391295,0.0009157787,0.0010871892,0.0062547596],"category_scores_gemma":[0.028253369,0.0002599271,0.00052786316,0.0020046064,0.00197273,0.0021203372,0.0014403989,0.001724959,0.00053656375],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010300596,0.0013292743,0.85530055,0.00012352013,0.00012883147,0.00038194098,0.0017230285,0.0054584863,0.00070601597,0.07815175,0.0018004263,0.053866163],"study_design_scores_gemma":[0.00007456129,0.0016567827,0.91742945,0.00011662464,0.00027990647,0.0005347397,0.009316004,0.03981045,0.00087201915,0.026199581,0.0036620782,0.000047708032],"about_ca_topic_score_codex":0.004820284,"about_ca_topic_score_gemma":0.0062747262,"teacher_disagreement_score":0.0062547596,"about_ca_system_score_codex":0.0038552189,"about_ca_system_score_gemma":0.0024009084,"threshold_uncertainty_score":0.027971685},"labels":[],"label_agreement":null},{"id":"W2019663961","doi":"10.1108/08858620910939750","title":"A dialectical model of buyer‐seller relationships","year":2009,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Structural equation modeling; Sample (material); Originality; Confirmatory factor analysis; Key (lock); Test (biology); Exploratory factor analysis; Value (mathematics); Marketing; Empirical research; Knowledge management; Dialectic; Business; Psychology; Computer science; Social psychology; Creativity; Statistics","score_opus":0.10097148276584587,"score_gpt":0.2564383182688007,"score_spread":0.15546683550295481,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2019663961","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07030091,0.0016937124,0.5984966,0.010754327,0.00013381703,0.0007233867,0.00019879689,0.00030651715,0.3173919],"genre_scores_gemma":[0.84699583,0.0011877348,0.13408537,0.0008000994,0.000081084305,0.0007348492,0.00012486403,0.00005123559,0.015938919],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99490345,0.0030033935,0.00024018329,0.0005950069,0.000966584,0.00029136386],"domain_scores_gemma":[0.9943327,0.00369228,0.00051376945,0.00036285058,0.0006809982,0.0004175013],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0068632965,0.00065115554,0.000504,0.0027122097,0.0026878435,0.007885652,0.002037824,0.0024210196,0.009347532],"category_scores_gemma":[0.007727121,0.0005970121,0.0010072269,0.002091547,0.0068361973,0.010527164,0.003817465,0.0024826522,0.001733778],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000018777617,0.000055877277,0.0014148261,0.000074429576,0.000017226612,0.00022772385,0.005905967,0.0015425314,0.0003049712,0.98023754,0.00044011328,0.009760015],"study_design_scores_gemma":[0.00005417696,0.0000840195,0.0013673537,0.00019830797,0.00002633549,0.00064937037,0.0042337426,0.021525215,0.00024400951,0.94818413,0.023402894,0.000030464604],"about_ca_topic_score_codex":0.0023339232,"about_ca_topic_score_gemma":0.0011332975,"teacher_disagreement_score":0.009347532,"about_ca_system_score_codex":0.0044384655,"about_ca_system_score_gemma":0.004807149,"threshold_uncertainty_score":0.036297023},"labels":[],"label_agreement":null},{"id":"W2020161410","doi":"10.4018/jebr.2007040101","title":"Integration of E-CRM in Healthcare Services","year":2007,"lang":"en","type":"article","venue":"International Journal of E-Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Customer relationship management; Health care; Knowledge management; Competitive advantage; Customer satisfaction; Service quality; Marketing; Service provider; Quality (philosophy); Customer advocacy; Process management; Service (business); Computer science","score_opus":0.09474654319061628,"score_gpt":0.41362992760320283,"score_spread":0.31888338441258657,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2020161410","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.068310276,0.011207785,0.28486466,0.038867675,0.0010795909,0.00055145833,0.00020959704,0.0011191809,0.5937898],"genre_scores_gemma":[0.7791578,0.010399703,0.18280669,0.004566353,0.0010173947,0.00018398715,0.00031509757,0.00014161375,0.02141123],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9939073,0.0031444696,0.00035489362,0.00036217846,0.0018704201,0.00036088345],"domain_scores_gemma":[0.99643904,0.0016106719,0.00032931866,0.00056117424,0.0008084972,0.00025133742],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045235185,0.0003510972,0.0002876719,0.0015107068,0.0007586527,0.005260014,0.00112869,0.0014404771,0.003859895],"category_scores_gemma":[0.0060368343,0.00028574944,0.00042434788,0.00350056,0.0015230877,0.005978114,0.0030023342,0.0013670712,0.0012552202],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006925885,0.00031761688,0.004875316,0.0005917676,0.000089629146,0.0003570361,0.001588457,0.0055655953,0.0025275745,0.22481504,0.012498078,0.7467046],"study_design_scores_gemma":[0.0001055134,0.00077224296,0.023285273,0.0018730211,0.00017495277,0.0021892448,0.0057099895,0.079001375,0.008127321,0.24161083,0.637004,0.00014627069],"about_ca_topic_score_codex":0.0025967183,"about_ca_topic_score_gemma":0.002285062,"teacher_disagreement_score":0.005260014,"about_ca_system_score_codex":0.0015977093,"about_ca_system_score_gemma":0.0024094128,"threshold_uncertainty_score":0.02392292},"labels":[],"label_agreement":null},{"id":"W2020795079","doi":"10.17722/ijme.v2i3.97","title":"An Analysis of Perceived Usability, Perceived Interactivity and Website Personality and their effects on Consumer Satisfaction","year":2014,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Interactivity; Usability; Psychology; Personality; Consumer satisfaction; Social psychology; Advertising; Business; Computer science; Human–computer interaction; Multimedia","score_opus":0.013734414449449655,"score_gpt":0.26981094348011186,"score_spread":0.2560765290306622,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2020795079","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99930763,0.000026388057,0.00010514423,0.00001936228,0.0000013873255,0.0000059753916,0.000027933102,0.0000035116325,0.000502567],"genre_scores_gemma":[0.9995578,0.000018492477,0.00013688598,0.00001044302,0.000002524277,0.0000074448994,0.000048848156,0.0000022349293,0.00021531369],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99876034,0.0007369521,0.000069882866,0.00006151445,0.00024919797,0.0001221391],"domain_scores_gemma":[0.9835226,0.010828114,0.0022307357,0.00041968963,0.001574047,0.0014249056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001676019,0.0002312036,0.00024288085,0.0006886192,0.00030215792,0.0007688859,0.00014114327,0.00023475567,0.002623272],"category_scores_gemma":[0.0079817325,0.0001669233,0.00075345335,0.00077316345,0.00035764935,0.0004447874,0.00038520154,0.0005914293,0.00021478224],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059352757,0.00048633947,0.98500395,0.00003147135,0.00015983569,0.00008377208,0.0005578154,0.00016725017,0.0010726532,0.00007126859,0.00009132238,0.011680627],"study_design_scores_gemma":[0.0000059351923,0.00044688466,0.9983198,0.0000031658765,0.00003679242,0.000043835815,0.00029745084,0.00057253387,0.00017469548,0.000025897438,0.00006799837,0.0000050659505],"about_ca_topic_score_codex":0.0018499416,"about_ca_topic_score_gemma":0.0024734782,"teacher_disagreement_score":0.002623272,"about_ca_system_score_codex":0.0003169647,"about_ca_system_score_gemma":0.00041709963,"threshold_uncertainty_score":0.008863747},"labels":[],"label_agreement":null},{"id":"W2021084883","doi":"10.1509/jmkg.66.3.33.18500","title":"How Firms Relate to Their Markets: An Empirical Examination of Contemporary Marketing Practices","year":2002,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":503,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Transactional leadership; Business; Marketing; Sample (material); Service (business); Goods and services; Transactional analysis; Business-to-business; Business marketing; Marketing management; Economics; Market economy; Management","score_opus":0.07636754825470726,"score_gpt":0.2925427188737264,"score_spread":0.21617517061901914,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2021084883","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99579334,0.00027855384,0.00008561439,0.00018885412,0.0000017769428,0.000005818237,0.00001979073,0.0000014240875,0.00362492],"genre_scores_gemma":[0.99927014,0.00025244465,0.00009437594,0.00005211671,0.0000037044192,0.000003977056,0.000022696799,0.0000021214403,0.00029840457],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990281,0.00048535582,0.000045912242,0.000088077926,0.00016622643,0.00018626316],"domain_scores_gemma":[0.9914444,0.0041837064,0.0031794503,0.00020860601,0.00051615667,0.00046778208],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017349784,0.00013455172,0.00020521223,0.0023660993,0.0017697983,0.003446479,0.00041317762,0.0006990137,0.0024959773],"category_scores_gemma":[0.007329468,0.00020018022,0.000117385964,0.0050926064,0.002561641,0.0039439322,0.001487004,0.0006117215,0.00018122738],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008239141,0.00017927421,0.7654762,0.00008868033,0.00003995394,0.00056917773,0.17545228,0.0003089824,0.00075089483,0.0076779923,0.0011345058,0.048239592],"study_design_scores_gemma":[0.0000043590303,0.00007178295,0.75370806,0.000079085294,0.000012321804,0.00025382199,0.23639843,0.0005697957,0.00015941335,0.0010061541,0.0077209724,0.000015827047],"about_ca_topic_score_codex":0.010909312,"about_ca_topic_score_gemma":0.025624236,"teacher_disagreement_score":0.010909312,"about_ca_system_score_codex":0.002024284,"about_ca_system_score_gemma":0.0006676341,"threshold_uncertainty_score":0.02169162},"labels":[],"label_agreement":null},{"id":"W2021516682","doi":"10.5539/ijms.v4n1p26","title":"A Study on Effect of Brand Credibility on Word of Mouth: With Reference to Internet Service Providers in Malaysia","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":57,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Credibility; Business; Word of mouth; Advertising; Marketing; The Internet; Service (business); Loyalty; Brand loyalty; Service provider; Customer satisfaction; Brand awareness; Computer science; Political science","score_opus":0.05200553391785168,"score_gpt":0.32979708463723323,"score_spread":0.27779155071938155,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2021516682","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987816,0.00009519139,0.000041529405,0.000091119,0.0000034989896,0.000008355686,0.000008783767,6.636202e-7,0.00096921145],"genre_scores_gemma":[0.99921274,0.00016572812,0.00007745041,0.000036894227,0.000004370824,0.000004327861,0.000007742098,0.0000012114225,0.00048946735],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99924576,0.0003435105,0.000059651178,0.00005382907,0.00018818947,0.00010908535],"domain_scores_gemma":[0.98709583,0.0068938057,0.0033525839,0.0002554103,0.0013925292,0.0010098773],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017366987,0.00019083772,0.00021186071,0.00051936303,0.0007454075,0.0010248916,0.00022044865,0.0005786408,0.0029591236],"category_scores_gemma":[0.00936442,0.00022249715,0.00031804867,0.0005089355,0.00051592547,0.0013517579,0.0004915986,0.000988912,0.0003377755],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00066405605,0.0015487856,0.7855541,0.00066489,0.00011134689,0.0021190802,0.14204872,0.0002387799,0.0066042803,0.0012516406,0.00084323017,0.058350954],"study_design_scores_gemma":[0.000023415318,0.0014828767,0.91170573,0.00017806802,0.00012600329,0.0013124046,0.0791789,0.0008080669,0.0018118398,0.00021559633,0.0031076781,0.000049377202],"about_ca_topic_score_codex":0.0034831595,"about_ca_topic_score_gemma":0.0046577067,"teacher_disagreement_score":0.0034831595,"about_ca_system_score_codex":0.0007592555,"about_ca_system_score_gemma":0.00095117895,"threshold_uncertainty_score":0.009899259},"labels":[],"label_agreement":null},{"id":"W2021590458","doi":"10.1016/j.intmar.2009.04.006","title":"Attribute Perceptions, Customer Satisfaction and Intention to Recommend E-Services","year":2009,"lang":"en","type":"article","venue":"Journal of Interactive Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":140,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Customer satisfaction; Service quality; Variance (accounting); Business; Perception; Set (abstract data type); Quality (philosophy); Service (business); Marketing; Process (computing); Knowledge management; Computer science; Psychology","score_opus":0.015545238416837154,"score_gpt":0.27752372651393314,"score_spread":0.261978488097096,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2021590458","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970265,0.000041601776,0.0006413886,0.000098332835,0.000003245638,0.000015710568,0.00006892198,0.000010102986,0.002094201],"genre_scores_gemma":[0.99946505,0.000025916073,0.00018314464,0.00001898362,0.0000034052864,0.000007836122,0.0000671826,0.000002200823,0.00022621578],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998572,0.00058155786,0.00010222581,0.000106428466,0.0004762734,0.00016147539],"domain_scores_gemma":[0.98344696,0.009795474,0.0033453584,0.00062416634,0.0013615661,0.0014264976],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021074202,0.00022711244,0.0002254677,0.0008494553,0.00029528156,0.0018535834,0.0002612917,0.0007891561,0.004332543],"category_scores_gemma":[0.013210981,0.00016909976,0.00054783764,0.0010460702,0.0006258618,0.00095745083,0.00052967784,0.0011082371,0.00043193446],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016388747,0.0007560474,0.9868183,0.000027011572,0.00011242121,0.00005527171,0.0007297821,0.0012065925,0.0003797793,0.0009034897,0.00017979393,0.008667664],"study_design_scores_gemma":[0.000016657972,0.00041643775,0.9898032,0.000014691329,0.000059770202,0.00007065665,0.0013276087,0.006565124,0.0003217132,0.0010828665,0.00030586627,0.000015443939],"about_ca_topic_score_codex":0.0048616813,"about_ca_topic_score_gemma":0.0033495417,"teacher_disagreement_score":0.0048616813,"about_ca_system_score_codex":0.0005179943,"about_ca_system_score_gemma":0.0004691346,"threshold_uncertainty_score":0.014493823},"labels":[],"label_agreement":null},{"id":"W2021896227","doi":"10.3141/2415-09","title":"Customer Loyalty Differences between Captive and Choice Transit Riders","year":2014,"lang":"en","type":"article","venue":"Transportation Research Record Journal of the Transportation Research Board","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":127,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Marketing; Business; Loyalty; Service quality; Service (business); Loyalty business model; Customer satisfaction; Customer retention; Public transport; Advertising; Customer base; Quality (philosophy); Engineering; Transport engineering","score_opus":0.10560509164003701,"score_gpt":0.3564931179731956,"score_spread":0.2508880263331586,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2021896227","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99947983,0.000015943644,0.000021746973,0.000010787618,0.0000016855438,0.000005129665,0.000017985185,6.528053e-7,0.00044634342],"genre_scores_gemma":[0.9991308,0.000018746343,0.00004341054,0.00005210298,0.0000027458868,0.0000116368055,0.00008668122,0.0000011688073,0.00065286463],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993709,0.00014368322,0.00005994883,0.000098795936,0.00017448343,0.00015220731],"domain_scores_gemma":[0.99730814,0.0007468704,0.000604348,0.00016781723,0.0005939161,0.0005788758],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00088722527,0.0001625283,0.0002803545,0.0009249195,0.0006810231,0.0013114824,0.00038510642,0.00070951995,0.00415249],"category_scores_gemma":[0.0036790925,0.00018898908,0.00031122708,0.000632667,0.0006361385,0.0008221004,0.000591703,0.00072041596,0.0005003423],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001107097,0.0014188793,0.9666228,0.0000397598,0.0001410511,0.00035265382,0.0137386955,0.00013229388,0.003014861,0.00037935487,0.0005022696,0.01255018],"study_design_scores_gemma":[0.000019520148,0.0010270498,0.9832781,0.000010403719,0.000027245906,0.00033444058,0.013877065,0.000523292,0.00028923195,0.000080304635,0.00051045,0.000022935039],"about_ca_topic_score_codex":0.010763512,"about_ca_topic_score_gemma":0.01310159,"teacher_disagreement_score":0.010763512,"about_ca_system_score_codex":0.0004722045,"about_ca_system_score_gemma":0.00017140247,"threshold_uncertainty_score":0.021401763},"labels":[],"label_agreement":null},{"id":"W2022146351","doi":"10.1080/02642069.2011.593167","title":"An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale","year":2011,"lang":"en","type":"article","venue":"Service Industries Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval; Saint Mary's University","funders":"","keywords":"Confirmatory factor analysis; Scale (ratio); Psychology; Reliability (semiconductor); Sample (material); Validity; Statistics; Applied psychology; Social psychology; Psychometrics; Structural equation modeling; Mathematics; Clinical psychology; Geography","score_opus":0.06517095162301766,"score_gpt":0.2840318865514513,"score_spread":0.21886093492843361,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2022146351","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97305334,0.00018429695,0.009940544,0.0002148201,0.000040494553,0.00070501957,0.000739933,0.000069506765,0.015052169],"genre_scores_gemma":[0.9773107,0.00014373331,0.018428648,0.00006987068,0.00002039653,0.0009065013,0.0008755322,0.00002673888,0.0022177503],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9942795,0.0017405344,0.00058803323,0.00036035525,0.0027427797,0.00028887024],"domain_scores_gemma":[0.97270423,0.008504125,0.0020590012,0.0026247199,0.013397558,0.0007103253],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0135150235,0.00025974598,0.00044778132,0.0021526252,0.0008046938,0.00080310844,0.000317985,0.00027082468,0.004255878],"category_scores_gemma":[0.026524818,0.00017832995,0.00044758414,0.0018123802,0.00067134114,0.001091097,0.0011481517,0.0005384083,0.00077519484],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025926623,0.00059634016,0.83679926,0.00018034293,0.00012499248,0.000063870604,0.0032795677,0.00034894556,0.005037027,0.0023586105,0.0029932368,0.14795859],"study_design_scores_gemma":[0.000066791414,0.0008310833,0.97494626,0.00019247993,0.00007674299,0.00019793362,0.0048224158,0.004604784,0.003929012,0.00088890747,0.0093947435,0.000048813246],"about_ca_topic_score_codex":0.0016868453,"about_ca_topic_score_gemma":0.0039852536,"teacher_disagreement_score":0.0135150235,"about_ca_system_score_codex":0.00073077524,"about_ca_system_score_gemma":0.0015856049,"threshold_uncertainty_score":0.07147515},"labels":[],"label_agreement":null},{"id":"W2022171531","doi":"10.1108/09684880210446866","title":"Assuring quality service in higher education: registration and advising attitudes in a private university in Lebanon","year":2002,"lang":"en","type":"article","venue":"Quality Assurance in Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Bishop's University","funders":"","keywords":"Banner; Higher education; Service (business); Quality (philosophy); Competition (biology); Service quality; Public relations; Medical education; Marketing; Academic advising; Business; Management; Psychology; Political science; Medicine; Economics","score_opus":0.06982134969988885,"score_gpt":0.31073603919187387,"score_spread":0.24091468949198502,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2022171531","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999419,0.000020322517,0.000018774494,0.00021143153,0.0000040183613,0.000004370568,0.0000052365044,8.792428e-7,0.00031596748],"genre_scores_gemma":[0.9980691,0.000056202713,0.00003960824,0.00018179783,0.000009601571,0.0000051494862,0.000009914996,0.0000015442581,0.001627066],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.998847,0.0004180674,0.000039162584,0.00008417505,0.00017026822,0.0004412409],"domain_scores_gemma":[0.9969999,0.00054395734,0.000565563,0.0000647693,0.00036548884,0.0014602401],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021729583,0.00033147956,0.00028482437,0.00083119463,0.0067702415,0.0025690016,0.00068146037,0.0009786553,0.0039382027],"category_scores_gemma":[0.001921795,0.0003269322,0.00023454428,0.00069675635,0.0017243376,0.001451538,0.0016404962,0.0011147255,0.00057676126],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004592207,0.0040103,0.7071075,0.000061891646,0.00003225669,0.0039006372,0.25111437,0.00024186735,0.004994394,0.001275714,0.001561074,0.025240803],"study_design_scores_gemma":[0.000026554128,0.0016921922,0.43899453,0.000054270942,0.000018114593,0.00052243023,0.55313385,0.0008499878,0.00063916703,0.00019770244,0.003830057,0.000041068182],"about_ca_topic_score_codex":0.05554363,"about_ca_topic_score_gemma":0.11450646,"teacher_disagreement_score":0.05554363,"about_ca_system_score_codex":0.00374417,"about_ca_system_score_gemma":0.0033195696,"threshold_uncertainty_score":0.11044067},"labels":[],"label_agreement":null},{"id":"W2022390994","doi":"10.1509/jim.12.0107","title":"Establishing Profitable Customer Loyalty for Multinational Companies in the Emerging Economies: A Conceptual Framework","year":2012,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Multinational corporation; Emerging markets; Loyalty business model; Business; Marketing; Loyalty; Customer base; Conceptual framework; Empirical research; Industrial organization; Finance; Sociology","score_opus":0.03074639436458615,"score_gpt":0.29137505363532684,"score_spread":0.2606286592707407,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2022390994","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.82944036,0.0058552744,0.029768039,0.038373258,0.00009781306,0.00063518045,0.00011445106,0.000046812314,0.09566884],"genre_scores_gemma":[0.993638,0.0010134719,0.0041764686,0.00048091638,0.000013973938,0.000137301,0.000026146568,0.000002397801,0.0005112943],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99655765,0.0022155587,0.0001525353,0.00018580505,0.0003710787,0.0005172545],"domain_scores_gemma":[0.9949655,0.0023062455,0.0009848392,0.00013243368,0.0007510815,0.000859953],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005866334,0.00046024076,0.0003629409,0.0039984374,0.0046473923,0.0100647425,0.0019719922,0.0029367763,0.0012731858],"category_scores_gemma":[0.004755405,0.00035974506,0.00047845548,0.0028803018,0.01234287,0.008489826,0.0060803313,0.0024332914,0.00008548774],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000252897,0.0002284513,0.035926662,0.00029817797,0.000033551594,0.000641385,0.10344318,0.0011663846,0.00032930746,0.8283671,0.0015268604,0.028013673],"study_design_scores_gemma":[0.000045953147,0.00044705134,0.057317056,0.0028525842,0.00009449939,0.0013449356,0.6004291,0.017201401,0.0004680525,0.28528002,0.034321837,0.00019750663],"about_ca_topic_score_codex":0.010439537,"about_ca_topic_score_gemma":0.013497368,"teacher_disagreement_score":0.010439537,"about_ca_system_score_codex":0.0078106695,"about_ca_system_score_gemma":0.008449601,"threshold_uncertainty_score":0.056670606},"labels":[],"label_agreement":null},{"id":"W2023252713","doi":"10.1207/s15327663jcp1604_10","title":"Attitudinal Balance and Cause‐Related Marketing: An Empirical Application of Balance Theory","year":2006,"lang":"en","type":"article","venue":"Journal of Consumer Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":161,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"University of Colorado Boulder","keywords":"Balance theory; Balance (ability); Perception; Affect (linguistics); Psychology; Social psychology; Alliance; Empirical research; Empirical evidence; Marketing; Economics; Business; Political science; Mathematics","score_opus":0.02525004594408763,"score_gpt":0.3284546547226638,"score_spread":0.30320460877857613,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2023252713","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9781536,0.00015934577,0.0059549757,0.0004559192,0.000015623715,0.00009868655,0.00002593604,0.000010343302,0.015125496],"genre_scores_gemma":[0.9974801,0.000104635736,0.0017388107,0.00013781666,0.000016664124,0.00009607905,0.000018054096,0.00000625483,0.0004015568],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973086,0.0014994149,0.000077128956,0.00026389386,0.0006783088,0.00017269765],"domain_scores_gemma":[0.97334856,0.02057278,0.0033769773,0.0010413454,0.00079815584,0.0008621049],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0048693735,0.0005567574,0.0004114639,0.0011221478,0.00085123983,0.001662223,0.00044794244,0.001016304,0.006251598],"category_scores_gemma":[0.018882487,0.0003360033,0.0004748323,0.0007931322,0.0020707597,0.0016559716,0.001593315,0.0017141168,0.00036912345],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018667689,0.010487776,0.737743,0.00060834805,0.0004412355,0.00052397914,0.014448362,0.0030936312,0.018600814,0.063972555,0.0007805361,0.14743297],"study_design_scores_gemma":[0.00029431676,0.0040908954,0.88829756,0.00020619978,0.000502846,0.0005938896,0.0076271337,0.016980018,0.0067372536,0.07125846,0.0033330093,0.00007837343],"about_ca_topic_score_codex":0.0008972257,"about_ca_topic_score_gemma":0.0008272238,"teacher_disagreement_score":0.006251598,"about_ca_system_score_codex":0.0008725351,"about_ca_system_score_gemma":0.0007517615,"threshold_uncertainty_score":0.025752008},"labels":[],"label_agreement":null},{"id":"W2023373568","doi":"10.5539/ibr.v5n5p94","title":"Effects of Organizational Motives on Relationship Continuity: The Moderating Role of Corporate Cultural Similarity","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Conceptualization; Construct (python library); Similarity (geometry); Social psychology; Psychology; Normative; Value (mathematics); Trustworthiness; Organizational commitment; Political science; Mathematics","score_opus":0.08880638734020586,"score_gpt":0.34055160039101423,"score_spread":0.2517452130508084,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2023373568","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974662,0.00008736811,0.0003212532,0.00009008871,0.000006084013,0.000020767764,0.000013800276,0.000004547442,0.0019898845],"genre_scores_gemma":[0.9994406,0.00003386964,0.00026593983,0.00001607795,0.0000045830275,0.000010578633,0.000016102224,0.0000026530245,0.00020971548],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99584657,0.0023900906,0.0002483511,0.00038244436,0.00078748114,0.00034512175],"domain_scores_gemma":[0.9725822,0.015554318,0.0053609656,0.0022327378,0.0012855327,0.0029841654],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033532795,0.00036996577,0.00046026052,0.00094780326,0.000877352,0.0017265126,0.00052346225,0.00048516624,0.0038452973],"category_scores_gemma":[0.014997028,0.00028183084,0.00060444,0.00066813314,0.0012698452,0.00123848,0.0024958134,0.0011514779,0.00015638773],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000785072,0.0014092699,0.9582853,0.00006946088,0.0004508401,0.00034135746,0.0049851034,0.00023115482,0.0034483462,0.0030549169,0.000117708194,0.026821533],"study_design_scores_gemma":[0.0000137632915,0.00023853076,0.9962465,0.00001835649,0.000088810164,0.000105465086,0.0015431895,0.0005265305,0.00041278734,0.0005112413,0.00028467592,0.000010170786],"about_ca_topic_score_codex":0.0020393508,"about_ca_topic_score_gemma":0.003003793,"teacher_disagreement_score":0.0038452973,"about_ca_system_score_codex":0.0005394642,"about_ca_system_score_gemma":0.0010531488,"threshold_uncertainty_score":0.01773405},"labels":[],"label_agreement":null},{"id":"W2023535713","doi":"10.1016/j.jretconser.2010.11.004","title":"The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery","year":2010,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":46,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; University of Lethbridge; Georgian College","funders":"","keywords":"Service recovery; Service (business); Business; Customer satisfaction; Style (visual arts); Conflict management; Marketing; Service level objective; Customer service; Psychology; Process management; Knowledge management; Service provider; Service design; Service quality; Computer science; Political science","score_opus":0.017157541876573985,"score_gpt":0.2732456762387412,"score_spread":0.2560881343621672,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2023535713","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99892056,0.000027363343,0.000038229387,0.000049235656,0.0000091924985,0.0000076311835,0.000019338582,0.00000303327,0.0009254424],"genre_scores_gemma":[0.9994493,0.00001875259,0.000075804346,0.000031576004,0.000008494319,0.000007964303,0.000039234284,0.0000039698302,0.00036484387],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981591,0.00083982537,0.00018222528,0.00012808293,0.00036884137,0.00032189238],"domain_scores_gemma":[0.9770867,0.011564999,0.0029399188,0.0009853845,0.0014803507,0.0059426865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025033227,0.0003503322,0.00045231826,0.00066145597,0.0009882352,0.0018160718,0.0005846716,0.00074944395,0.0059742755],"category_scores_gemma":[0.012427079,0.0002215112,0.0008856045,0.00070945604,0.0007724285,0.0005819322,0.0007172877,0.0018454108,0.00058314897],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0040457672,0.008578214,0.95955664,0.000046514186,0.00035114583,0.00030156274,0.0028778282,0.00047043047,0.0025910027,0.0002855147,0.00026904163,0.020626428],"study_design_scores_gemma":[0.000069841626,0.0021206972,0.99382436,0.000008222039,0.00008105247,0.00016352639,0.0021507298,0.00090628973,0.00033696406,0.000114574716,0.00020182224,0.000021800712],"about_ca_topic_score_codex":0.00277582,"about_ca_topic_score_gemma":0.005289903,"teacher_disagreement_score":0.0059742755,"about_ca_system_score_codex":0.0008439654,"about_ca_system_score_gemma":0.0010636025,"threshold_uncertainty_score":0.019985914},"labels":[],"label_agreement":null},{"id":"W2023664853","doi":"10.1108/09685220710748001","title":"Strategies for successful CRM implementation","year":2007,"lang":"en","type":"article","venue":"Information Management & Computer Security","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":273,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"SNC-Lavalin (Canada)","funders":"","keywords":"Competitor analysis; Customer relationship management; Business; Service (business); Marketing; Originality; Process management; Computer science; Knowledge management","score_opus":0.015593034471654851,"score_gpt":0.28250605602046097,"score_spread":0.26691302154880614,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2023664853","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10464336,0.0030857152,0.16292597,0.23341602,0.0011366103,0.0026435286,0.00006888054,0.001423785,0.49065623],"genre_scores_gemma":[0.808451,0.0012842962,0.13826253,0.015477283,0.00034651486,0.0016778999,0.000083548315,0.00027892896,0.034138106],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9699323,0.01797486,0.0013033597,0.0017855995,0.005893476,0.0031104248],"domain_scores_gemma":[0.9807314,0.0075369305,0.0025945043,0.0021566993,0.004673052,0.0023073028],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.025312986,0.001107674,0.0004788527,0.0020214384,0.0044588684,0.011729694,0.0025975916,0.005275103,0.00980214],"category_scores_gemma":[0.037973013,0.0005309947,0.0007097184,0.0016410023,0.0044886745,0.009090727,0.0097029805,0.005498646,0.0032417236],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000613208,0.0009376108,0.00956244,0.0011182023,0.00010967515,0.0021362086,0.0261665,0.0019272359,0.003744009,0.5833266,0.056606315,0.3143039],"study_design_scores_gemma":[0.00017252362,0.0008474214,0.015631208,0.0037091973,0.00014367553,0.0025692475,0.0800061,0.010365975,0.00616347,0.27478865,0.60543543,0.00016709209],"about_ca_topic_score_codex":0.0014446293,"about_ca_topic_score_gemma":0.0015655295,"teacher_disagreement_score":0.025312986,"about_ca_system_score_codex":0.0046251453,"about_ca_system_score_gemma":0.014493877,"threshold_uncertainty_score":0.13386947},"labels":[],"label_agreement":null},{"id":"W2024285823","doi":"10.1108/10444061011063180","title":"Conflict‐handling style measurement: a best‐worst scaling application","year":2010,"lang":"en","type":"article","venue":"International Journal of Conflict Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":67,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Guelph","funders":"","keywords":"Psychology; Complaint; Social psychology; Sample (material); Originality; Antecedent (behavioral psychology); Conflict management; Style (visual arts); Convergent validity; Applied psychology; Psychometrics; Developmental psychology; Sociology","score_opus":0.035021659506467205,"score_gpt":0.281197997495773,"score_spread":0.2461763379893058,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2024285823","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88033617,0.0009213492,0.081420645,0.00049583265,0.00026594775,0.0009520495,0.0014049382,0.00037419508,0.033828866],"genre_scores_gemma":[0.92974454,0.0002637449,0.067110665,0.00014569405,0.000076540266,0.00086581946,0.00058788946,0.000059205777,0.0011459349],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9949575,0.0020793397,0.0007721379,0.00042640202,0.0015996337,0.00016491348],"domain_scores_gemma":[0.98572725,0.006089257,0.0030306655,0.0016505626,0.0029042074,0.0005981235],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005724791,0.00086534425,0.0005087885,0.0028683178,0.00086666533,0.0021190674,0.0007480312,0.00048624218,0.004060581],"category_scores_gemma":[0.023267752,0.00032874595,0.001526888,0.0021993825,0.0007837707,0.0016831604,0.0016780595,0.000859418,0.0007273119],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048453946,0.00044611376,0.626495,0.00064180215,0.0005600244,0.00015331856,0.0070636016,0.0021350367,0.0052379062,0.005801949,0.0042293533,0.34675136],"study_design_scores_gemma":[0.00012541545,0.0015233416,0.91635853,0.0008513558,0.00025042586,0.001142547,0.012127072,0.019905368,0.005589063,0.018721042,0.023161143,0.00024467448],"about_ca_topic_score_codex":0.0009122569,"about_ca_topic_score_gemma":0.0016049196,"teacher_disagreement_score":0.005724791,"about_ca_system_score_codex":0.00071233534,"about_ca_system_score_gemma":0.00066671026,"threshold_uncertainty_score":0.03027594},"labels":[],"label_agreement":null},{"id":"W2024398239","doi":"10.1509/jmkg.74.1.94","title":"Salesperson Influence on Product Development: Insights from a Study of Small Manufacturing Organizations","year":2009,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":71,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Reputation; Product (mathematics); Rationality; Trustworthiness; Appeal; Business; New product development; Marketing; Industrial organization; Psychology; Social psychology; Political science","score_opus":0.0174559069986711,"score_gpt":0.2263757711314554,"score_spread":0.2089198641327843,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2024398239","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99563354,0.00008855346,0.00011260226,0.00018575248,0.0000021469818,0.000011427862,0.000007662972,0.0000016907309,0.0039566075],"genre_scores_gemma":[0.9993844,0.000091266724,0.00007452462,0.000054088036,0.0000040608215,0.0000057217417,0.0000081297685,0.0000013882778,0.00037634588],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9981869,0.0011986966,0.000045008623,0.00011947824,0.00025047807,0.00019943477],"domain_scores_gemma":[0.97754705,0.016765846,0.0027251688,0.00042253995,0.0009075112,0.0016318884],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028021645,0.00020547501,0.00029592693,0.0011289287,0.0022692892,0.0022520926,0.0005023841,0.0006060636,0.0033374336],"category_scores_gemma":[0.0114356885,0.00025622206,0.00016517754,0.0008315618,0.001293368,0.001301015,0.000927704,0.000803508,0.00022342724],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046950695,0.001970611,0.6892266,0.0002377592,0.000096188545,0.0030304182,0.25661206,0.0004879654,0.0016371361,0.0045591537,0.0014770854,0.04019548],"study_design_scores_gemma":[0.000079216465,0.00089925824,0.6350671,0.00009804511,0.000084447645,0.0005926143,0.34739813,0.002417456,0.00078249344,0.0023858454,0.010148356,0.00004699843],"about_ca_topic_score_codex":0.014910656,"about_ca_topic_score_gemma":0.024776202,"teacher_disagreement_score":0.014910656,"about_ca_system_score_codex":0.0015472237,"about_ca_system_score_gemma":0.0015971267,"threshold_uncertainty_score":0.029647768},"labels":[],"label_agreement":null},{"id":"W2025191273","doi":"10.5539/jas.v5n2p204","title":"Quality of Extension Services: A Case Study of Farmers in Amathole","year":2013,"lang":"en","type":"article","venue":"Journal of Agricultural Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Agricultural extension; Loyalty; Customer satisfaction; Accountability; Marketing; Business; Service (business); Service delivery framework; Quality (philosophy); Population; Service quality; Indigenous; Service provider; Loyalty business model; Agriculture; Medicine; Geography; Political science; Environmental health","score_opus":0.03513513345039075,"score_gpt":0.2894741754361812,"score_spread":0.25433904198579044,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2025191273","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982735,0.00009538744,0.00014441862,0.00043349122,0.0000048323063,0.00004114525,0.0000135578375,0.000002003725,0.0009916503],"genre_scores_gemma":[0.99718374,0.00037748806,0.000378005,0.00016571177,0.000010102287,0.000033797187,0.0000118144535,0.0000044196167,0.0018349017],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9983063,0.0007022598,0.000057861555,0.00012967107,0.00023610047,0.000567877],"domain_scores_gemma":[0.9976878,0.0009065066,0.00034947644,0.000067550456,0.00023283502,0.00075587514],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013795517,0.000383631,0.00043953842,0.0011747568,0.010506477,0.002379666,0.0011298368,0.0021945543,0.0047010444],"category_scores_gemma":[0.003369338,0.00050345244,0.00035946787,0.002056571,0.0021487193,0.0013867617,0.0019874026,0.0016789865,0.0004028117],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030187707,0.0027039773,0.22540575,0.00045803795,0.000044871693,0.15921652,0.56645894,0.0005186712,0.0039714137,0.0020779937,0.0017766005,0.037065327],"study_design_scores_gemma":[0.000018827866,0.0011910053,0.089951985,0.00012436825,0.000023221746,0.022499321,0.8762878,0.0006227636,0.0006846928,0.00033785784,0.008216839,0.000041238716],"about_ca_topic_score_codex":0.025113827,"about_ca_topic_score_gemma":0.07198575,"teacher_disagreement_score":0.025113827,"about_ca_system_score_codex":0.0036994275,"about_ca_system_score_gemma":0.0025470026,"threshold_uncertainty_score":0.04993528},"labels":[],"label_agreement":null},{"id":"W2025585329","doi":"10.1111/j.1936-4490.2003.tb00697.x","title":"Les déterminants de la fidélité des clients commerciaux dans l'industrie bancaire canadienne","year":2003,"lang":"fr","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Concurrence; Loyalty; Business administration; Political science; Business; Humanities; Financial institution; Competition (biology); Finance; Marketing; Philosophy","score_opus":0.13417415770554356,"score_gpt":0.3481175106050729,"score_spread":0.21394335289952934,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2025585329","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99508685,0.0002878489,0.00010144923,0.0003845872,0.0000023428277,0.000008061835,0.00006767456,0.0000039810525,0.0040571396],"genre_scores_gemma":[0.9977597,0.00011301159,0.00007011096,0.000026075166,0.000002035528,0.000006422914,0.000045548688,0.0000016634233,0.0019754611],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987943,0.00028349637,0.000047930665,0.00012538322,0.00038810124,0.00036062102],"domain_scores_gemma":[0.99022585,0.003237989,0.002228015,0.00029193,0.0016919145,0.0023243267],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018547835,0.00016915992,0.00030111716,0.0014602337,0.0016081999,0.002814586,0.0006230168,0.000743253,0.01005985],"category_scores_gemma":[0.0065749297,0.00022570646,0.00021281673,0.0016077713,0.001291262,0.00046279124,0.0011680723,0.0009441165,0.00067857903],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006738044,0.000067875626,0.98396343,0.000022188242,0.000020726577,0.00021530874,0.0023301519,0.00023602633,0.0004058055,0.0009808786,0.0004840743,0.011206162],"study_design_scores_gemma":[0.0000034778839,0.000023256836,0.9928631,0.00003554448,0.000010662897,0.00010314142,0.004813387,0.0002824193,0.00008431197,0.00015959964,0.0016122528,0.000008839447],"about_ca_topic_score_codex":0.2814527,"about_ca_topic_score_gemma":0.35102433,"teacher_disagreement_score":0.71854734,"about_ca_system_score_codex":0.003088429,"about_ca_system_score_gemma":0.004657185,"threshold_uncertainty_score":0.5596289},"labels":[],"label_agreement":null},{"id":"W2026821904","doi":"10.5539/ijef.v7n4p82","title":"Relationship between the Star and the Hotel Service Guarantees of Customer Satisfaction","year":2015,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Customer satisfaction; Service (business); Perception; Perspective (graphical); Hotel industry; Star (game theory); Advertising; Psychology; Tourism; Computer science; Geography; Mathematics","score_opus":0.049105676035269524,"score_gpt":0.2582596889081058,"score_spread":0.20915401287283628,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2026821904","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9960789,0.00012375881,0.0002173705,0.00022086983,0.0000060419115,0.0000052999026,0.000060225506,0.000004767022,0.00328279],"genre_scores_gemma":[0.99967873,0.000033142394,0.00005763579,0.000012284258,0.0000034054656,0.000001201823,0.000026325803,7.298996e-7,0.00018651926],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989322,0.0003216422,0.00010931268,0.00006940071,0.00038246403,0.00018498846],"domain_scores_gemma":[0.9914454,0.0020633042,0.0034596391,0.00017980665,0.0015690495,0.001282768],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00088318,0.000093959265,0.0001761247,0.000500723,0.00035488198,0.0011744272,0.00017199972,0.0002852317,0.0037306568],"category_scores_gemma":[0.004808349,0.00007109862,0.00029852003,0.00070768245,0.00043167514,0.00044486058,0.00054154557,0.00072698167,0.00022027953],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014828761,0.00011496631,0.98658293,0.000049763916,0.000055956305,0.00014055156,0.00088725536,0.0002734203,0.00045799417,0.00073470065,0.00038607954,0.010168053],"study_design_scores_gemma":[0.0000031720633,0.00018192851,0.99432737,0.000019719388,0.000021750426,0.0001815725,0.0029735987,0.00091586204,0.00016261749,0.00026819017,0.0009318018,0.000012389958],"about_ca_topic_score_codex":0.0032937825,"about_ca_topic_score_gemma":0.003467784,"teacher_disagreement_score":0.0037306568,"about_ca_system_score_codex":0.00046581725,"about_ca_system_score_gemma":0.0005693964,"threshold_uncertainty_score":0.012480259},"labels":[],"label_agreement":null},{"id":"W2027276654","doi":"10.1108/09604520410528563","title":"The almost customer: a missed opportunity to enhance corporate success","year":2004,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Customer retention; Customer delight; Business; Customer equity; Customer advocacy; Marketing; Customer profitability; Customer to customer; Loyalty business model; Customer satisfaction; Customer intelligence; Service quality; Phenomenon; Customer lifetime value; Service (business)","score_opus":0.07011811040658206,"score_gpt":0.316500444106868,"score_spread":0.24638233370028595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2027276654","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.79911333,0.0133807575,0.0094511565,0.055245508,0.0010082463,0.00007634417,0.000077902216,0.00046472935,0.121182114],"genre_scores_gemma":[0.988321,0.0021328651,0.0020192838,0.0022010535,0.0003694415,0.000013420443,0.000029310819,0.000032088956,0.0048815114],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9982755,0.0006843895,0.00005012793,0.000085016734,0.0005486971,0.00035628752],"domain_scores_gemma":[0.9936562,0.0018907463,0.0010973882,0.00045403666,0.0006183137,0.0022833413],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017258815,0.0001742786,0.00033151716,0.00044187147,0.0013993644,0.004391861,0.0005116367,0.001229547,0.0052908068],"category_scores_gemma":[0.005397861,0.00009803189,0.00013757459,0.0005320069,0.0018185821,0.0037081828,0.003319718,0.0008791961,0.00088460505],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001787482,0.00040644215,0.0633708,0.0006102031,0.000045544653,0.0010454737,0.009170163,0.0003498652,0.0033681134,0.042605124,0.044513132,0.83433646],"study_design_scores_gemma":[0.000058995025,0.0038756654,0.2975539,0.001736175,0.00016011983,0.009246347,0.08329187,0.0039939582,0.0035834303,0.093962274,0.50229275,0.00024451732],"about_ca_topic_score_codex":0.0004384872,"about_ca_topic_score_gemma":0.0012908691,"teacher_disagreement_score":0.0052908068,"about_ca_system_score_codex":0.00046145494,"about_ca_system_score_gemma":0.0010796527,"threshold_uncertainty_score":0.01769954},"labels":[],"label_agreement":null},{"id":"W2027810271","doi":"10.5539/ies.v1n1p11","title":"The Design of Health Care Management Program for Chinese Health Care Professionals","year":2008,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Health care; China; Nursing; HRHIS; Accreditation; Health education; Medicine; Medical education; Public health; Political science","score_opus":0.0889383339001915,"score_gpt":0.44304962797107644,"score_spread":0.35411129407088493,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2027810271","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98416096,0.000065704764,0.003256348,0.0010445574,0.000023335728,0.0035595265,0.00005916066,0.00005403206,0.007776382],"genre_scores_gemma":[0.9802263,0.00010729516,0.013174418,0.00021572039,0.000015018425,0.0031689967,0.00011361282,0.0000069200705,0.0029716457],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9984049,0.0008200323,0.000065041575,0.00010347606,0.0002083509,0.00039825434],"domain_scores_gemma":[0.99712914,0.000586261,0.000269921,0.000116126896,0.00053888035,0.001359731],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037145512,0.00022357535,0.00015321093,0.0009709168,0.0021229459,0.00094830454,0.00058262225,0.00039679796,0.0038061135],"category_scores_gemma":[0.00554336,0.00019481183,0.00023378494,0.0006391622,0.00044239324,0.00058323814,0.0010791236,0.00045315805,0.0002530555],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012664185,0.016394855,0.37418327,0.0009575725,0.00005694143,0.00069086364,0.04809541,0.0028012926,0.010485491,0.0092457775,0.010083543,0.5257386],"study_design_scores_gemma":[0.001806494,0.0129329385,0.81297517,0.0005001887,0.00028154204,0.00028876102,0.09361775,0.020742808,0.0119236745,0.0034324562,0.04136111,0.00013705713],"about_ca_topic_score_codex":0.010705145,"about_ca_topic_score_gemma":0.014845003,"teacher_disagreement_score":0.010705145,"about_ca_system_score_codex":0.004811723,"about_ca_system_score_gemma":0.016754126,"threshold_uncertainty_score":0.034911633},"labels":[],"label_agreement":null},{"id":"W2028550958","doi":"10.1080/0965254x.2010.529155","title":"Complaints are a firm's best friend","year":2010,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Business; Marketing; Business administration","score_opus":0.047640153792147234,"score_gpt":0.2660821983408914,"score_spread":0.2184420445487442,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2028550958","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.33864936,0.007890711,0.0054677296,0.080657326,0.0035030895,0.000093622366,0.0010578248,0.00153795,0.5611424],"genre_scores_gemma":[0.82412624,0.0020241798,0.0020411182,0.010602525,0.0012274216,0.00002103734,0.00051766593,0.0002587683,0.15918103],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9969668,0.00065958564,0.00015653225,0.000301173,0.0015259845,0.00038999482],"domain_scores_gemma":[0.9890377,0.0020035594,0.003011248,0.0011661336,0.002872013,0.0019094109],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014509514,0.00028483686,0.00039914667,0.0015794414,0.0053820936,0.0072527626,0.0006830667,0.0021408275,0.025093041],"category_scores_gemma":[0.012756485,0.00021190454,0.00039092777,0.0019526585,0.0012061995,0.004791148,0.0024861584,0.0020393943,0.0073808916],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022900105,0.00034369886,0.06569677,0.00035797866,0.00017366763,0.005420711,0.035468053,0.0003023771,0.0028868301,0.04189592,0.48922426,0.35800081],"study_design_scores_gemma":[0.000012935156,0.00021841425,0.03952222,0.00025163192,0.0000650164,0.004524104,0.03888555,0.00044686423,0.0010354305,0.0065605813,0.90835965,0.000117582065],"about_ca_topic_score_codex":0.003375037,"about_ca_topic_score_gemma":0.0069315745,"teacher_disagreement_score":0.025093041,"about_ca_system_score_codex":0.0017406124,"about_ca_system_score_gemma":0.0012386616,"threshold_uncertainty_score":0.08394462},"labels":[],"label_agreement":null},{"id":"W2029026691","doi":"10.1177/076737010802300202","title":"Une comparaison des effets de la première et de la dernière impression dans une rencontre de vente","year":2008,"lang":"fr","type":"article","venue":"Recherche et Applications en Marketing (French Edition)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Humanities; Political science; Psychology; Philosophy","score_opus":0.052061680796854165,"score_gpt":0.3576436807762919,"score_spread":0.3055819999794377,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2029026691","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9934221,0.0008106063,0.0013943609,0.00017305174,0.00005068776,0.00014605183,0.00012031278,0.0000498718,0.0038329829],"genre_scores_gemma":[0.991561,0.00062620774,0.0016672602,0.00008459055,0.000043469547,0.00013231348,0.00014871838,0.000036330282,0.005700102],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9956558,0.002280209,0.00022615041,0.0004737078,0.0010639637,0.00030027624],"domain_scores_gemma":[0.91666263,0.06775428,0.00568531,0.0032998214,0.0042983517,0.0022996536],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0071466086,0.00055207754,0.0007279127,0.0006830407,0.0006146629,0.0016477791,0.0006369341,0.00074962823,0.008891549],"category_scores_gemma":[0.040796462,0.0003854074,0.0014133346,0.0006898617,0.00091810746,0.0012141527,0.0011947027,0.0013464233,0.0009037193],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.021573633,0.005198788,0.5074297,0.0021708715,0.0020238908,0.0005289374,0.02048853,0.0024058868,0.034154184,0.001948341,0.0019879164,0.4000894],"study_design_scores_gemma":[0.00016223949,0.006132192,0.97995675,0.0001284392,0.0006074395,0.00018492936,0.0028832948,0.0013234366,0.00569481,0.0006315323,0.0022184951,0.000076409546],"about_ca_topic_score_codex":0.004503935,"about_ca_topic_score_gemma":0.006580713,"teacher_disagreement_score":0.008891549,"about_ca_system_score_codex":0.0009452556,"about_ca_system_score_gemma":0.0009811611,"threshold_uncertainty_score":0.037795365},"labels":[],"label_agreement":null},{"id":"W2029056652","doi":"10.1300/j033v12n02_03","title":"The Relative Effects of Relationship Quality and Exchange Satisfaction on Customer Loyalty","year":2005,"lang":"en","type":"article","venue":"Journal of Business-to-Business Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Loyalty; Business; Loyalty business model; Marketing; Quality (philosophy); Customer satisfaction; Service quality","score_opus":0.02994636449813212,"score_gpt":0.2837131708815605,"score_spread":0.2537668063834284,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2029056652","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99178207,0.0007002774,0.0010583637,0.00040663595,0.00001785072,0.000013631624,0.00014934341,0.000017188262,0.0058546034],"genre_scores_gemma":[0.99929965,0.00010189039,0.000105446445,0.000048372993,0.000015199725,0.000004198882,0.00005942647,0.0000044083713,0.00036129463],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9947747,0.003607449,0.00017449814,0.0002328119,0.0007827403,0.00042783024],"domain_scores_gemma":[0.9358622,0.052872706,0.00519294,0.0011050473,0.002331057,0.0026361025],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040185545,0.0002818959,0.00039006118,0.0010450681,0.00031145295,0.0014855475,0.00037141377,0.0005003251,0.011085006],"category_scores_gemma":[0.020550773,0.00021104499,0.0007817887,0.0011258459,0.00083683716,0.0008083358,0.0012859991,0.0013208631,0.00045227166],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0026309,0.00083686964,0.9323834,0.00020772155,0.0010353058,0.0001496793,0.0006674232,0.0016110898,0.0016569806,0.004079542,0.0006594795,0.05408168],"study_design_scores_gemma":[0.00004217375,0.000704305,0.9938666,0.000042293854,0.0003791667,0.00013659032,0.00049005833,0.0022585848,0.0006500312,0.0009868904,0.00042852253,0.000014732971],"about_ca_topic_score_codex":0.001752757,"about_ca_topic_score_gemma":0.0014211872,"teacher_disagreement_score":0.011085006,"about_ca_system_score_codex":0.0003836753,"about_ca_system_score_gemma":0.00034176244,"threshold_uncertainty_score":0.03708303},"labels":[],"label_agreement":null},{"id":"W2029655155","doi":"10.1108/08858620010316831","title":"Customer‐perceived value in industrial contexts","year":2000,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":683,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Polytechnique Montréal","funders":"","keywords":"Business; Marketing; Value (mathematics); Value proposition; Entertainment; Use value; Empirical research; Business value; Service (business); Customer retention; Customer value; Customer advocacy; Service quality; Economics; Finance","score_opus":0.04313023783754033,"score_gpt":0.24528499273143584,"score_spread":0.2021547548938955,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2029655155","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99090016,0.0005591582,0.00026270747,0.00017519128,0.000009108488,0.000012884754,0.00005747131,0.0000038525122,0.008019496],"genre_scores_gemma":[0.9996784,0.00008966203,0.00004485584,0.000020154448,0.000006034761,0.000004397233,0.000028224795,7.557568e-7,0.00012757091],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9970394,0.0012741998,0.00013321504,0.00013643097,0.0010468495,0.00036983713],"domain_scores_gemma":[0.98965746,0.0049718698,0.0020854424,0.00023248886,0.0020253253,0.0010274225],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025869296,0.0001726466,0.00028274296,0.0015299086,0.0006436804,0.0022987176,0.0002969656,0.0005417433,0.0028953322],"category_scores_gemma":[0.012787557,0.00012938323,0.00021328557,0.0017225852,0.0006772733,0.001291018,0.0012259849,0.0005036857,0.0002510369],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028488744,0.00034904137,0.9203479,0.0001563869,0.00008615824,0.0003429348,0.010871124,0.00056798104,0.0005408002,0.0030234829,0.0012628512,0.062166434],"study_design_scores_gemma":[0.0000141673045,0.00046877965,0.96607625,0.00009150917,0.000038667058,0.00041716636,0.026118295,0.0016014759,0.00030853672,0.0019732493,0.0028439811,0.00004790338],"about_ca_topic_score_codex":0.0025113618,"about_ca_topic_score_gemma":0.002982544,"teacher_disagreement_score":0.0028953322,"about_ca_system_score_codex":0.0009694623,"about_ca_system_score_gemma":0.0005125942,"threshold_uncertainty_score":0.013681173},"labels":[],"label_agreement":null},{"id":"W2029830595","doi":"10.1080/08841241003788201","title":"The role of trust in creating value and student loyalty in relational exchanges between higher education institutions and their students","year":2010,"lang":"en","type":"article","venue":"Journal of Marketing for HIGHER EDUCATION","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":147,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"North Carolina State University","keywords":"Loyalty; Higher education; Value (mathematics); Graduation (instrument); Public relations; Competition (biology); Business; Marketing; Globalization; Sociology; Political science; Law","score_opus":0.026192049664841444,"score_gpt":0.3196271631255845,"score_spread":0.293435113460743,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2029830595","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94035006,0.00058534363,0.004935038,0.002192847,0.00003091779,0.00005659093,0.00002169775,0.000011177515,0.051816285],"genre_scores_gemma":[0.9992976,0.000098391356,0.00020729158,0.0000426425,0.0000042554852,0.0000067373785,0.0000033404074,0.000001284307,0.00033838986],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9950263,0.0031939386,0.00016846668,0.00017216186,0.000664378,0.0007747745],"domain_scores_gemma":[0.9814813,0.010630438,0.003577052,0.00073506945,0.0015706753,0.002005408],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040221326,0.00016871243,0.00026280398,0.0010580391,0.0028142477,0.0059404946,0.0003919807,0.0012360623,0.002573879],"category_scores_gemma":[0.01521822,0.00029036342,0.00035690464,0.00091016316,0.005224855,0.0044905096,0.003081296,0.0017415375,0.00020092407],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008039651,0.0011920872,0.36107087,0.0004583606,0.00032332595,0.001875184,0.16032362,0.001937238,0.0024991224,0.3285309,0.002387263,0.13859808],"study_design_scores_gemma":[0.00011687325,0.0010934618,0.558129,0.00085131166,0.00046491163,0.0026957197,0.20386426,0.012487214,0.0023514067,0.19959176,0.018102868,0.00025124126],"about_ca_topic_score_codex":0.004809536,"about_ca_topic_score_gemma":0.0061965217,"teacher_disagreement_score":0.0059404946,"about_ca_system_score_codex":0.0029956617,"about_ca_system_score_gemma":0.0031517611,"threshold_uncertainty_score":0.021735072},"labels":[],"label_agreement":null},{"id":"W2031165633","doi":"10.1177/097215090200300107","title":"Learnings from Customer Relationship Management (CRM) Implementation in a Bank","year":2002,"lang":"en","type":"article","venue":"Global Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"PricewaterhouseCoopers (Canada)","funders":"","keywords":"Customer relationship management; Business; Profitability index; Marketing; Work (physics); Customer retention; Process management; Knowledge management; Finance; Computer science; Engineering; Service quality; Service (business)","score_opus":0.04363283548382808,"score_gpt":0.2977237285734971,"score_spread":0.25409089308966903,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2031165633","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.77104765,0.00364667,0.008566627,0.086839035,0.00050370273,0.00012887985,0.000037847232,0.00015325908,0.1290764],"genre_scores_gemma":[0.96761346,0.0072533535,0.0074356114,0.0040787547,0.00022855806,0.000049356695,0.000029216952,0.000032760996,0.0132790785],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9947973,0.0035374693,0.000110120505,0.00021102074,0.0009553887,0.0003887474],"domain_scores_gemma":[0.9908977,0.0038400118,0.0011206147,0.00045662056,0.001137262,0.0025476958],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006651331,0.00027025412,0.00028727666,0.0005525276,0.0030137342,0.005075171,0.0010294896,0.0019960108,0.0026757761],"category_scores_gemma":[0.012389857,0.00030770755,0.00019130795,0.0007976411,0.0032750631,0.0038584815,0.0021204867,0.0033564572,0.0011320879],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026928913,0.003758704,0.04733964,0.00073036016,0.000037571794,0.0025353224,0.11192614,0.0013289062,0.0071930075,0.029665275,0.04501948,0.7501962],"study_design_scores_gemma":[0.00014932686,0.005540032,0.13614678,0.0021734652,0.000100448844,0.0052770674,0.3334646,0.00461328,0.0150217805,0.0607432,0.43646333,0.00030658735],"about_ca_topic_score_codex":0.0027472537,"about_ca_topic_score_gemma":0.0055626137,"teacher_disagreement_score":0.006651331,"about_ca_system_score_codex":0.0018267878,"about_ca_system_score_gemma":0.004126552,"threshold_uncertainty_score":0.03517598},"labels":[],"label_agreement":null},{"id":"W2031324300","doi":"10.7202/039548ar","title":"Diffusion d’informations sociales et environnementales sur Internet : le cas des prestataires de services logistiques","year":2010,"lang":"fr","type":"article","venue":"Management international","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Computer science; Philosophy","score_opus":0.031085948259220633,"score_gpt":0.28595784374546757,"score_spread":0.25487189548624695,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2031324300","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9589766,0.0014713759,0.0029111027,0.0046511786,0.00003172633,0.00006918924,0.0002709119,0.000072514675,0.03154525],"genre_scores_gemma":[0.9953413,0.00077832513,0.0010241034,0.00015194663,0.00003840875,0.000026692438,0.00010841793,0.000022977996,0.002507696],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9943639,0.0025853335,0.00027073204,0.00042733987,0.0019594415,0.00039323836],"domain_scores_gemma":[0.9414958,0.040492952,0.0074790968,0.0024985245,0.006517216,0.0015163895],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0059250365,0.00027919977,0.0003826693,0.003933462,0.001729911,0.0068874815,0.0006334028,0.0017400732,0.004868103],"category_scores_gemma":[0.028538346,0.00036751825,0.0003368158,0.004763177,0.002238445,0.0070822304,0.0025535757,0.0014939593,0.00082389073],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00058055896,0.00036370923,0.43149987,0.0009029412,0.00020572319,0.0021267955,0.23092656,0.0015113758,0.0076728635,0.04326209,0.005116679,0.2758308],"study_design_scores_gemma":[0.00006567071,0.00060502184,0.5811516,0.000741124,0.00018892155,0.002819798,0.24450554,0.012119939,0.009394031,0.01650195,0.1316279,0.00027852235],"about_ca_topic_score_codex":0.013772419,"about_ca_topic_score_gemma":0.009322582,"teacher_disagreement_score":0.013772419,"about_ca_system_score_codex":0.0024011333,"about_ca_system_score_gemma":0.0016937525,"threshold_uncertainty_score":0.031334937},"labels":[],"label_agreement":null},{"id":"W2031588937","doi":"10.5539/ijms.v6n2p58","title":"Exploring Customer Dissatisfaction/Satisfaction and Complaining Responses among Bank Customers in Ghana","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Banking industry; Advertising; Finance","score_opus":0.0816183341680864,"score_gpt":0.30875144108322367,"score_spread":0.22713310691513727,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2031588937","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99972576,0.000031554267,0.000016996815,0.00005490387,7.9209264e-7,0.0000025619784,0.000011627845,4.1396055e-7,0.00015536771],"genre_scores_gemma":[0.9998105,0.000049813218,0.00002118742,0.000026159878,0.0000014726647,0.000002712828,0.000013599746,4.02469e-7,0.00007412273],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993197,0.00029598523,0.00005936575,0.00004178002,0.00014108559,0.00014222576],"domain_scores_gemma":[0.99632144,0.0013615142,0.0014924771,0.000065413595,0.00043788727,0.0003212069],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010122663,0.00012474909,0.00023123201,0.0005122999,0.0005741387,0.0007268068,0.00017382517,0.0003843789,0.0018944389],"category_scores_gemma":[0.003801333,0.00015138583,0.00015898647,0.00096930494,0.0004910935,0.00043494822,0.00038248766,0.00047006,0.0001478107],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009517966,0.00008000391,0.9783869,0.000042480482,0.000012568144,0.00046382396,0.013781828,0.000029045603,0.0004775423,0.000053076805,0.00019950542,0.0063780607],"study_design_scores_gemma":[0.0000028848738,0.00016385756,0.95819145,0.000020061176,0.000008202329,0.00043484112,0.040470026,0.00015369701,0.00011467512,0.000024523017,0.0004094055,0.00000635077],"about_ca_topic_score_codex":0.007504286,"about_ca_topic_score_gemma":0.009496646,"teacher_disagreement_score":0.007504286,"about_ca_system_score_codex":0.00043890555,"about_ca_system_score_gemma":0.00037928694,"threshold_uncertainty_score":0.014921188},"labels":[],"label_agreement":null},{"id":"W2031638089","doi":"10.1057/palgrave.jt.5740100","title":"On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth","year":2003,"lang":"en","type":"article","venue":"Journal of Targeting Measurement and Analysis for Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":458,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Panacea (medicine); Word of mouth; Customer satisfaction; Customer retention; Business; Marketing; Service (business); Customer delight; Telephone survey; Psychology; Customer advocacy; Service quality; Advertising; Medicine","score_opus":0.03062627911713592,"score_gpt":0.2505043306829982,"score_spread":0.2198780515658623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2031638089","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9967218,0.00027147448,0.00023754602,0.00023348792,0.00001304159,0.000011023021,0.000037519985,0.0000016472103,0.0024724563],"genre_scores_gemma":[0.9995572,0.00007422192,0.00009280961,0.000026165999,0.000015196278,0.0000034878583,0.000027004451,0.0000023454122,0.00020149075],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9963194,0.0023589118,0.0001749065,0.00026125318,0.00047178974,0.00041366997],"domain_scores_gemma":[0.7977829,0.18424563,0.0071682394,0.0025917238,0.0047610374,0.0034505255],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008841198,0.00047741292,0.00046891143,0.0010329654,0.0006780037,0.0020045436,0.00089530123,0.0014106977,0.004432557],"category_scores_gemma":[0.04534845,0.0003958292,0.0012070035,0.0010006675,0.0015194655,0.0022539739,0.0010764217,0.002547057,0.0005094454],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0039027561,0.0005358144,0.97160923,0.00007556298,0.00043207608,0.00027325648,0.0018802201,0.0007665304,0.0014463988,0.0013690382,0.00029444072,0.017414719],"study_design_scores_gemma":[0.0000668979,0.0007004093,0.9892029,0.00005231303,0.00077408814,0.00023762055,0.0020210291,0.0044628363,0.00074942206,0.0013628078,0.0003383183,0.000031269577],"about_ca_topic_score_codex":0.0063012526,"about_ca_topic_score_gemma":0.006579803,"teacher_disagreement_score":0.008841198,"about_ca_system_score_codex":0.000515217,"about_ca_system_score_gemma":0.000842481,"threshold_uncertainty_score":0.04675728},"labels":[],"label_agreement":null},{"id":"W2031985354","doi":"10.5539/res.v5n5p220","title":"Development Strategies for Taking Thailand’s Health Healing Tourism Business into the Global Market","year":2013,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Appeal; Marketing; Tourism; Business; Government (linguistics); Quality (philosophy); Service quality; Service (business); Medical tourism; Health care; Public relations; Economic growth; Economics; Political science","score_opus":0.07299684845729902,"score_gpt":0.3329200230398309,"score_spread":0.2599231745825319,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2031985354","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.38820794,0.048100945,0.011282969,0.048869643,0.00024955883,0.0005800033,0.000084466505,0.000105586354,0.5025189],"genre_scores_gemma":[0.9561946,0.02443414,0.00786246,0.0014880666,0.000053919415,0.00011411431,0.000048458267,0.000013194104,0.009791015],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9989483,0.0006357732,0.00003947803,0.000039266783,0.00018801325,0.00014918688],"domain_scores_gemma":[0.9986333,0.0005043258,0.00023632945,0.000041883763,0.00026167795,0.0003224328],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020947163,0.00025147313,0.00009075712,0.0016232592,0.0010162678,0.00584075,0.000397609,0.0006433014,0.0028077543],"category_scores_gemma":[0.001668342,0.00009672207,0.00016229555,0.0022500823,0.001518994,0.0025369509,0.0018123776,0.0006261494,0.0003792842],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000055184715,0.00042727485,0.042887144,0.0027084504,0.0000590705,0.002831054,0.039087255,0.0014139126,0.0023147645,0.2523118,0.017107012,0.6387971],"study_design_scores_gemma":[0.00004553262,0.00042032107,0.08220242,0.004579115,0.00008187402,0.0020503039,0.22408853,0.0023274624,0.0029551322,0.020990206,0.660195,0.0000640428],"about_ca_topic_score_codex":0.0032136282,"about_ca_topic_score_gemma":0.00561957,"teacher_disagreement_score":0.00584075,"about_ca_system_score_codex":0.0015945914,"about_ca_system_score_gemma":0.007502953,"threshold_uncertainty_score":0.011569619},"labels":[],"label_agreement":null},{"id":"W2032340649","doi":"10.5539/ass.v5n12p50","title":"Decision-Making Styles of Young Malay, Chinese and Indian Consumers in Malaysia","year":2009,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Malay; Ethnic group; Style (visual arts); Psychology; Social psychology; Consumer behaviour; Cognitive style; Cognition; Affect (linguistics); Advertising; Marketing; Business; Sociology; Geography; Communication; Anthropology","score_opus":0.009934130659300142,"score_gpt":0.2812718209350723,"score_spread":0.27133769027577215,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2032340649","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99973136,0.0000231851,0.00000702133,0.000010671592,9.2578244e-7,0.0000024155809,0.00002516282,4.2110827e-7,0.0001987617],"genre_scores_gemma":[0.9994727,0.00006651068,0.00005235695,0.000015658536,0.0000011178155,0.0000036858253,0.00003971534,4.9963734e-7,0.00034783178],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99984586,0.000033888515,0.000019463616,0.000016179158,0.00004131485,0.00004328884],"domain_scores_gemma":[0.9993807,0.000112594855,0.000199751,0.000022676983,0.000090381785,0.00019380462],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004081248,0.00022492299,0.00015085826,0.000559036,0.00033372326,0.0006361073,0.00010802773,0.00020081222,0.0010953054],"category_scores_gemma":[0.0010358396,0.00015090719,0.00032116516,0.00040669212,0.00026630136,0.00025799804,0.00024863466,0.00035877337,0.00024352779],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018018598,0.00016223166,0.9789008,0.000024067083,0.0000305907,0.00016351108,0.008456124,0.00005763794,0.001133283,0.000075855016,0.0001748047,0.010640925],"study_design_scores_gemma":[0.000004946574,0.00018299185,0.9905811,0.000011370694,0.000011539253,0.00018762049,0.00826217,0.00026381377,0.00017622876,0.000037459093,0.00026913788,0.00001171422],"about_ca_topic_score_codex":0.0141580505,"about_ca_topic_score_gemma":0.023249125,"teacher_disagreement_score":0.0141580505,"about_ca_system_score_codex":0.0003807986,"about_ca_system_score_gemma":0.00027313773,"threshold_uncertainty_score":0.028151274},"labels":[],"label_agreement":null},{"id":"W2032608245","doi":"10.1108/10610420810887617","title":"A comparative study of perceptions toward “scratch and save” promotions in Canada and Korea","year":2008,"lang":"en","type":"article","venue":"Journal of Product & Brand Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Promotion (chess); Originality; Uncertainty avoidance; Marketing; Value (mathematics); Perception; Business; Ambiguity; Cross-cultural; Advertising; Economics; Psychology; Political science; Social psychology; Creativity","score_opus":0.04226506082996302,"score_gpt":0.26050223694091623,"score_spread":0.21823717611095322,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2032608245","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991725,0.0000348838,0.000015678426,0.000037421396,0.000002912235,0.000011979535,0.000026703572,6.4768903e-7,0.00069732586],"genre_scores_gemma":[0.99899834,0.00011819693,0.00009373082,0.000066077424,0.0000012282825,0.000009333802,0.0000653716,0.0000015928115,0.00064618443],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99916995,0.000103908606,0.000041128977,0.00009140174,0.00030449935,0.00028925613],"domain_scores_gemma":[0.9966419,0.00042980973,0.00051035325,0.00007983884,0.0012991985,0.0010389524],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011868621,0.0003337799,0.0003623765,0.0008265001,0.004030255,0.0016751735,0.00044265584,0.00034402273,0.002581211],"category_scores_gemma":[0.0027736956,0.0002518136,0.00049988256,0.0013614058,0.001616028,0.0005771759,0.00088041497,0.0007993459,0.0001472007],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006616212,0.00069535803,0.83430964,0.00020800199,0.0000897963,0.00080807845,0.1308251,0.00012210375,0.004177378,0.00053129,0.0011390676,0.026432538],"study_design_scores_gemma":[0.000018551396,0.0003641597,0.77431494,0.000075222066,0.000041084037,0.00015063284,0.22072276,0.0002350146,0.0006765255,0.000039136765,0.0032979238,0.00006410571],"about_ca_topic_score_codex":0.8832986,"about_ca_topic_score_gemma":0.95121896,"teacher_disagreement_score":0.116701424,"about_ca_system_score_codex":0.011178168,"about_ca_system_score_gemma":0.01721648,"threshold_uncertainty_score":0.23477733},"labels":[],"label_agreement":null},{"id":"W2033486518","doi":"10.1108/02652320210451223","title":"What makes contact employees perform? Reactions to employee perceptions of managerial practices","year":2002,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Prosocial behavior; Business; Perception; Marketing; Service (business); Charter; Control (management); Incentive; Psychology; Social psychology; Management; Economics; Microeconomics","score_opus":0.03666090499953552,"score_gpt":0.3020572808897197,"score_spread":0.2653963758901842,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2033486518","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.998752,0.000053632033,0.00006732182,0.00020100384,0.000009495695,0.0000055209434,0.000008257323,0.000002907042,0.00089988013],"genre_scores_gemma":[0.9994579,0.000060127888,0.000039268758,0.000094701594,0.000011799147,0.0000050627227,0.000013797837,0.0000015783455,0.00031583247],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998116,0.00089404033,0.0001033344,0.00012351136,0.00046563736,0.00029758672],"domain_scores_gemma":[0.98159707,0.0072117485,0.0062783626,0.0006449123,0.0012261264,0.00304184],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021636134,0.00021805736,0.00021673285,0.0004839995,0.0008188311,0.0016728236,0.00021585883,0.0010969798,0.0017232979],"category_scores_gemma":[0.012073863,0.00018263407,0.00022479711,0.0002680851,0.0008078387,0.0006145651,0.00068838167,0.00091956905,0.00030956633],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005019984,0.0005708552,0.93201166,0.00006234303,0.000090602916,0.00039890842,0.041166637,0.0002000109,0.0051035476,0.00025098305,0.0005805379,0.01906204],"study_design_scores_gemma":[0.000012583563,0.00065977004,0.9154578,0.000024241603,0.000028602431,0.0002342758,0.08094549,0.00045667624,0.0008017089,0.00020694552,0.001130539,0.000041430805],"about_ca_topic_score_codex":0.0017447096,"about_ca_topic_score_gemma":0.0021142391,"teacher_disagreement_score":0.0021636134,"about_ca_system_score_codex":0.0004026727,"about_ca_system_score_gemma":0.00031439957,"threshold_uncertainty_score":0.011442423},"labels":[],"label_agreement":null},{"id":"W2033823697","doi":"10.1108/00251740710828681","title":"The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry","year":2007,"lang":"en","type":"article","venue":"Management Decision","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":360,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University; McMaster University","funders":"","keywords":"Reputation; Loyalty; Mediation; Loyalty business model; Marketing; Customer satisfaction; Business; Service quality; Service (business); Customer delight; Customer relationship management; Sociology","score_opus":0.01433073701981594,"score_gpt":0.27692661905847193,"score_spread":0.26259588203865597,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2033823697","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9955585,0.00014397777,0.00056201994,0.00033985075,0.0000055506707,0.000016403488,0.00002650227,0.000011000658,0.0033361183],"genre_scores_gemma":[0.99960023,0.000046338013,0.00016572219,0.000018378787,0.0000034578723,0.000003974638,0.0000086354985,9.4729705e-7,0.00015241673],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99768186,0.0013625883,0.000107882406,0.00016968515,0.00031047637,0.00036740882],"domain_scores_gemma":[0.97844887,0.013142901,0.0037494628,0.0008320867,0.001971894,0.0018546898],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030794966,0.00024461685,0.00042998552,0.0011433298,0.00071953266,0.002108889,0.00054661214,0.00067851244,0.005370181],"category_scores_gemma":[0.016639,0.0002710856,0.00050592487,0.0006978768,0.0008392336,0.0013243917,0.0014613959,0.0008858876,0.00029441627],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036694008,0.000653536,0.9500061,0.00011570566,0.0002164315,0.00035195472,0.0020680015,0.0014275082,0.0008379221,0.0057169367,0.00049545395,0.03774343],"study_design_scores_gemma":[0.00005402782,0.00065708597,0.97612846,0.00014020473,0.0003894357,0.0004148357,0.0045654867,0.013064619,0.00081083906,0.0030477985,0.0006891655,0.00003789955],"about_ca_topic_score_codex":0.010728121,"about_ca_topic_score_gemma":0.010113341,"teacher_disagreement_score":0.010728121,"about_ca_system_score_codex":0.0012554766,"about_ca_system_score_gemma":0.0021731714,"threshold_uncertainty_score":0.02133137},"labels":[],"label_agreement":null},{"id":"W2033971030","doi":"10.1016/s0969-6989(00)00029-1","title":"Corporate image and corporate reputation in customers’ retention decisions in services","year":2001,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1055,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Business; Reputation; Marketing; Loyalty business model; Loyalty; Customer retention; Competitive advantage; Perception; Tertiary sector of the economy; Service (business); Service quality; Psychology; Sociology","score_opus":0.041184877825490754,"score_gpt":0.2576856501252504,"score_spread":0.21650077229975967,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2033971030","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983309,0.000046707133,0.000024751575,0.00009385767,0.000003852684,0.000002975055,0.0000075012313,8.452174e-7,0.0014887573],"genre_scores_gemma":[0.9997607,0.000011282037,0.000011659677,0.000016450134,0.000003935,0.0000010147405,0.000011830229,8.0214113e-7,0.00018230594],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99921465,0.00030247966,0.00005048458,0.00005138622,0.00015766137,0.00022329608],"domain_scores_gemma":[0.9846273,0.0058422023,0.0034311356,0.0003442392,0.0019115978,0.0038434865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022596892,0.00014607956,0.0002893895,0.00072770496,0.00087887567,0.0019239299,0.00052442384,0.0011450578,0.0039138193],"category_scores_gemma":[0.012721198,0.00014526199,0.00047037986,0.00058563787,0.00091214606,0.0008899922,0.0007178457,0.0016295841,0.00046664092],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010864743,0.0013510712,0.9873815,0.000009948839,0.00007687049,0.00017783529,0.00083849806,0.0002981204,0.00046006916,0.0003924785,0.00027352996,0.007653486],"study_design_scores_gemma":[0.000023455847,0.00032544183,0.9960008,0.0000097450275,0.00005339847,0.00013213237,0.0016145994,0.0012112377,0.0001788827,0.00028822458,0.00015069998,0.000011293071],"about_ca_topic_score_codex":0.0071902126,"about_ca_topic_score_gemma":0.014245066,"teacher_disagreement_score":0.0071902126,"about_ca_system_score_codex":0.0010991293,"about_ca_system_score_gemma":0.0007234218,"threshold_uncertainty_score":0.01429677},"labels":[],"label_agreement":null},{"id":"W2033984010","doi":"10.1590/s1415-65552008000500003","title":"As comunidades virtuais e a segmentação de mercado: uma abordagem exploratória, utilizando redes neurais e dados da comunidade virtual Orkut","year":2008,"lang":"pt","type":"article","venue":"Revista de Administração Contemporânea","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lockheed Martin (Canada)","funders":"","keywords":"Computer science","score_opus":0.07700671448441913,"score_gpt":0.3080049418906945,"score_spread":0.23099822740627535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2033984010","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.33093184,0.0021540923,0.64233136,0.002699537,0.00014352749,0.00022128907,0.0017079922,0.00095548073,0.018854901],"genre_scores_gemma":[0.864239,0.0013123776,0.12247392,0.00014184894,0.000046018507,0.00024595138,0.00074854825,0.00016303732,0.010629225],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99703074,0.0014460892,0.00012936564,0.0007055504,0.0005006843,0.0001875103],"domain_scores_gemma":[0.98680115,0.008763015,0.0011456184,0.0013366635,0.0016505999,0.00030294232],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0063988897,0.00093399157,0.00078685384,0.0018207273,0.0009884047,0.007384631,0.0021308174,0.001211397,0.0061493306],"category_scores_gemma":[0.025585659,0.0007867455,0.0015456208,0.0036679215,0.0018301933,0.009072974,0.003051487,0.002070598,0.0011200657],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013975485,0.00034522836,0.14859597,0.0011964334,0.000929482,0.0011385807,0.018169465,0.23830296,0.009094865,0.21085002,0.00674234,0.36323708],"study_design_scores_gemma":[0.000037353548,0.0003931685,0.051128246,0.00032087485,0.00031618003,0.0007194011,0.0076967464,0.81480056,0.003948427,0.09505684,0.025324525,0.00025761416],"about_ca_topic_score_codex":0.027885506,"about_ca_topic_score_gemma":0.015858877,"teacher_disagreement_score":0.027885506,"about_ca_system_score_codex":0.003297302,"about_ca_system_score_gemma":0.0018162524,"threshold_uncertainty_score":0.055446386},"labels":[],"label_agreement":null},{"id":"W2035375237","doi":"10.7202/1007979ar","title":"L'utilisation des indices de qualité dans les services : le cas des agences de voyage","year":2012,"lang":"fr","type":"article","venue":"Revue internationale P M E Économie et gestion de la petite et moyenne entreprise","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.03590931981058165,"score_gpt":0.2817817013761285,"score_spread":0.24587238156554686,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2035375237","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9891071,0.0010635629,0.0031338912,0.00029792145,0.00002405199,0.0001113883,0.0004867677,0.000013831457,0.0057614837],"genre_scores_gemma":[0.9957665,0.00033845045,0.0020369724,0.00004164973,0.000013592527,0.0001540077,0.00024226781,0.000009694612,0.0013968127],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9864666,0.006916141,0.0010724021,0.00083245296,0.0038683892,0.0008439807],"domain_scores_gemma":[0.93941253,0.037448637,0.008320661,0.00215144,0.010917169,0.0017496429],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.015637886,0.0005064037,0.00092095794,0.0034412602,0.0013602341,0.0031866222,0.0013220173,0.00078576326,0.0029758231],"category_scores_gemma":[0.045074172,0.0004268356,0.00092690747,0.0064125075,0.0017802947,0.0023207522,0.0020599773,0.0012658426,0.00046101265],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004617875,0.00017673692,0.9231569,0.00025171947,0.00022303216,0.000107204745,0.022606205,0.00054752524,0.0005293441,0.0011237956,0.00056767906,0.050248],"study_design_scores_gemma":[0.000013047221,0.0004409001,0.9760189,0.00013260896,0.000103576414,0.00023271512,0.015835702,0.0018047887,0.00071600307,0.00071206276,0.00394594,0.000043899316],"about_ca_topic_score_codex":0.03286055,"about_ca_topic_score_gemma":0.030146249,"teacher_disagreement_score":0.03286055,"about_ca_system_score_codex":0.0034565905,"about_ca_system_score_gemma":0.0025252409,"threshold_uncertainty_score":0.08270204},"labels":[],"label_agreement":null},{"id":"W2035437578","doi":"10.1108/ijqss-03-2014-0021","title":"A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study","year":2014,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; University of Regina","funders":"","keywords":"Seriousness; Perception; Cross-cultural; Cultural diversity; Service (business); Perspective (graphical); Psychology; Cultural values; Social psychology; Hofstede's cultural dimensions theory; Cross-cultural studies; Marketing; Business; Political science; Sociology","score_opus":0.09453150054368646,"score_gpt":0.4009599348020372,"score_spread":0.3064284342583507,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2035437578","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994622,0.000022404654,0.000047607806,0.000032137905,0.0000022835427,0.0000136329845,0.000010198829,3.4010654e-7,0.00040930326],"genre_scores_gemma":[0.9995235,0.00006001016,0.00011167664,0.000038392365,0.0000032502098,0.000024655708,0.000016902977,0.0000011513146,0.00022058838],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985683,0.0008068313,0.000072748044,0.00012138574,0.00022579782,0.00020494251],"domain_scores_gemma":[0.9964142,0.0016278411,0.00055424456,0.0002526717,0.0008320148,0.00031898476],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038405987,0.00028551003,0.00030775307,0.000684458,0.00127655,0.0014907952,0.00024097395,0.0004578341,0.0034791003],"category_scores_gemma":[0.003593862,0.00027697848,0.0005910269,0.00065652456,0.0011842167,0.00094707526,0.0010399157,0.0010672346,0.00026476922],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00055955746,0.0019974406,0.55179757,0.0002891307,0.000099242774,0.0016466789,0.41825086,0.00014324991,0.0036032123,0.0006616747,0.00061126106,0.020340111],"study_design_scores_gemma":[0.000032785,0.002126476,0.5047954,0.00010195045,0.00006745842,0.0006943534,0.48747757,0.00049942004,0.0010225497,0.00023278676,0.0028942747,0.000055059223],"about_ca_topic_score_codex":0.008734016,"about_ca_topic_score_gemma":0.010207412,"teacher_disagreement_score":0.008734016,"about_ca_system_score_codex":0.0009728117,"about_ca_system_score_gemma":0.000923555,"threshold_uncertainty_score":0.020311236},"labels":[],"label_agreement":null},{"id":"W2036502783","doi":"10.1002/nvsm.277","title":"Creating effective customer relationships in not‐for‐profit retailing: the Ten Thousand Villages example","year":2006,"lang":"en","type":"article","venue":"International Journal of Nonprofit and Voluntary Sector Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Profit (economics); Marketing; Business; Customer value; Customer needs; Advertising; Economics","score_opus":0.02560870125515074,"score_gpt":0.25663463224997585,"score_spread":0.2310259309948251,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2036502783","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.931979,0.00021048002,0.0031955729,0.0017579717,0.00001870789,0.00009057477,0.000035892008,0.00007887177,0.06263296],"genre_scores_gemma":[0.99133915,0.00009606929,0.0022289166,0.000084467,0.000003805231,0.000016395252,0.000017729577,0.000009495879,0.006203987],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.99903727,0.00057559874,0.000012950039,0.000037148176,0.00016665304,0.00017046524],"domain_scores_gemma":[0.99857223,0.00056196796,0.00012633092,0.00011906679,0.00021110798,0.00040937465],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008703733,0.0001525497,0.0001449316,0.00060842116,0.0026837091,0.002256841,0.0007110098,0.00063741446,0.0074999747],"category_scores_gemma":[0.002010433,0.00016196455,0.00016544519,0.0010254381,0.0016271941,0.0012313513,0.0018247588,0.00073289825,0.0007128817],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001831744,0.0038243975,0.13717803,0.0007692218,0.00013774693,0.010175411,0.15402071,0.0088423,0.012060412,0.22755507,0.034305874,0.40929914],"study_design_scores_gemma":[0.00040857258,0.0028752896,0.19276963,0.0004322817,0.00020953646,0.0041086837,0.38815564,0.033728626,0.008090837,0.0670951,0.30190033,0.00022556228],"about_ca_topic_score_codex":0.009093562,"about_ca_topic_score_gemma":0.025615064,"teacher_disagreement_score":0.009093562,"about_ca_system_score_codex":0.0015661505,"about_ca_system_score_gemma":0.0018032264,"threshold_uncertainty_score":0.02508986},"labels":[],"label_agreement":null},{"id":"W2036806791","doi":"10.1016/j.jbusres.2013.05.011","title":"The influence of culture, emotions, intangibility, and atmospheric cues on online behavior","year":2013,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":115,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; Laurentian University","funders":"","keywords":"Psychology; Pleasure; Perception; Social psychology; Advertising; China; Consumer behaviour; Atmospherics; Business; Geography","score_opus":0.05940506867420736,"score_gpt":0.3530159560908362,"score_spread":0.29361088741662883,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2036806791","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979609,0.000039486433,0.000050063027,0.00003754532,0.000008189229,0.0000047819954,0.00002780155,0.000002511748,0.0018686237],"genre_scores_gemma":[0.9994179,0.00004108183,0.000090132686,0.000034072877,0.000011914596,0.000005310609,0.000029850007,0.0000067887845,0.00036306208],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99958855,0.00019144156,0.000021848982,0.00005293501,0.000082709455,0.000062633466],"domain_scores_gemma":[0.990132,0.007036872,0.0010456555,0.0003372008,0.00041087167,0.0010374765],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006601847,0.00018309054,0.00021407403,0.00029082832,0.00041561638,0.0015434758,0.00018420388,0.00054898683,0.0047140406],"category_scores_gemma":[0.009270745,0.00018809832,0.00016632813,0.0002519111,0.00034953223,0.00046685096,0.000489452,0.00064634404,0.0003108152],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00566688,0.0032962856,0.91786575,0.00012439986,0.0002440197,0.00029171124,0.0039689,0.0007048488,0.029358089,0.00051979156,0.0006835895,0.03727583],"study_design_scores_gemma":[0.00002630677,0.00040105806,0.9957753,0.000011705419,0.00007346041,0.00006323769,0.0010553899,0.0010355915,0.0011032452,0.00018737889,0.00025390807,0.000013463401],"about_ca_topic_score_codex":0.0027642776,"about_ca_topic_score_gemma":0.005041672,"teacher_disagreement_score":0.0047140406,"about_ca_system_score_codex":0.00021586027,"about_ca_system_score_gemma":0.00027290033,"threshold_uncertainty_score":0.015770018},"labels":[],"label_agreement":null},{"id":"W2037001213","doi":"10.5539/ijms.v4n3p113","title":"Market Segmentation and Customer Focus Strategies and Their Contribution towards Effective Value Chain Management","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Market segmentation; Marketing; Business; Competition (biology); Battle; Value chain; Value (mathematics); Focus (optics); Variety (cybernetics); Customer to customer; Industrial organization; Customer retention; Computer science; Supply chain; Service (business)","score_opus":0.015833861961886103,"score_gpt":0.29026960360481285,"score_spread":0.2744357416429267,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2037001213","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.59283066,0.0022313048,0.059382647,0.011204541,0.00010938348,0.0007389004,0.000060366754,0.00024013691,0.3332021],"genre_scores_gemma":[0.9819135,0.00044015262,0.011770067,0.00063517556,0.00002325592,0.00013596071,0.00002358377,0.000021522757,0.0050366316],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9970169,0.0017668727,0.00006834311,0.00017376924,0.000635513,0.00033864603],"domain_scores_gemma":[0.99559397,0.0019638967,0.00077209773,0.0001462022,0.0006911219,0.00083283446],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036775528,0.0006865404,0.00020927122,0.0022284342,0.0023200414,0.0047405246,0.0008533242,0.0017459856,0.005132852],"category_scores_gemma":[0.004448589,0.00032785206,0.00025476146,0.0014970852,0.0028756682,0.004532563,0.0031064763,0.000884292,0.00063436304],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036560747,0.0012698047,0.037470344,0.0007160681,0.00012852991,0.0014146146,0.110792786,0.0028284267,0.010868816,0.28150654,0.010274301,0.5423642],"study_design_scores_gemma":[0.00026494378,0.002617188,0.09846458,0.0014898579,0.00026980476,0.002329181,0.24206667,0.02548814,0.01808592,0.4056779,0.20285842,0.00038746468],"about_ca_topic_score_codex":0.0022303455,"about_ca_topic_score_gemma":0.0034245474,"teacher_disagreement_score":0.005132852,"about_ca_system_score_codex":0.0028569743,"about_ca_system_score_gemma":0.0040381886,"threshold_uncertainty_score":0.020728886},"labels":[],"label_agreement":null},{"id":"W2037030726","doi":"10.1080/15332667.2010.522488","title":"An Investigation of Pricing Data for Evidence of Institutional-Level Relationship Marketing Behaviors","year":2010,"lang":"en","type":"article","venue":"Journal of Relationship Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Extant taxon; Credence; Marketing; Relationship marketing; Business; Phenomenon; Quality (philosophy); Test (biology); Credence good; Marketing management; Economics; Microeconomics; Information asymmetry","score_opus":0.1491435772565182,"score_gpt":0.34270080926090507,"score_spread":0.19355723200438688,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2037030726","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9893083,0.00011929567,0.0011119066,0.00026639222,0.00002309291,0.00003828525,0.00088618655,0.00003200863,0.0082146],"genre_scores_gemma":[0.99758685,0.0000455726,0.00084750843,0.000055965782,0.00002337894,0.000031169828,0.00093147904,0.000010216036,0.000467892],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99604493,0.0012621077,0.0004089668,0.0003697092,0.001678531,0.00023584011],"domain_scores_gemma":[0.8852568,0.0704582,0.020942483,0.011408776,0.010326521,0.0016071349],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005994355,0.00017590115,0.00032304326,0.0037714771,0.0010134744,0.0012730422,0.0007313114,0.00081283663,0.00397841],"category_scores_gemma":[0.06235072,0.00015177882,0.0003720314,0.0072990838,0.00082496385,0.002334965,0.0011338417,0.0015458202,0.0005854066],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000250888,0.00041074216,0.9653189,0.00008175664,0.00007451705,0.00019796175,0.002024442,0.000292395,0.0018490071,0.0053098733,0.0013650493,0.022824435],"study_design_scores_gemma":[0.0000066394773,0.00027685674,0.99035233,0.000033610115,0.000035411274,0.0003452175,0.0016741689,0.0016187087,0.0010313772,0.0007466137,0.0038625249,0.00001656927],"about_ca_topic_score_codex":0.0037510346,"about_ca_topic_score_gemma":0.005212688,"teacher_disagreement_score":0.005994355,"about_ca_system_score_codex":0.0008402678,"about_ca_system_score_gemma":0.00059227063,"threshold_uncertainty_score":0.031701505},"labels":[],"label_agreement":null},{"id":"W2037466801","doi":"10.1111/j.0011-7315.2004.02620.x","title":"Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities*","year":2004,"lang":"en","type":"article","venue":"Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":174,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Computer science; Taxonomy (biology); Knowledge management; Web service; Component (thermodynamics); World Wide Web; Business; Process management; Data science; Ecology","score_opus":0.041506782986743374,"score_gpt":0.2767905612872886,"score_spread":0.2352837783005452,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2037466801","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98344976,0.00018489991,0.0016209998,0.00069295254,0.0000051648767,0.000032678505,0.00005478735,0.000026541251,0.013932263],"genre_scores_gemma":[0.9987722,0.000047240508,0.0007144787,0.000034134715,0.00000420615,0.000008606583,0.000027162812,0.0000031689942,0.00038890552],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99834895,0.00085970055,0.00008990183,0.00012260427,0.000419564,0.00015943118],"domain_scores_gemma":[0.98744047,0.006799622,0.0020624555,0.0008399216,0.0020508422,0.00080662227],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033782704,0.0001081382,0.00009853103,0.0018647371,0.0006709926,0.0031750966,0.0004677597,0.0006506416,0.0022925623],"category_scores_gemma":[0.010480018,0.0001399173,0.00017146197,0.001600594,0.0019063432,0.0028831542,0.0011792082,0.00060611987,0.00026197993],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004050918,0.00069282716,0.54299355,0.00024355338,0.000045141787,0.00043697143,0.025693936,0.0039005645,0.0077419635,0.10754102,0.003187157,0.30711833],"study_design_scores_gemma":[0.00004461057,0.000650056,0.8820891,0.00013886472,0.00003705665,0.00091351854,0.03178418,0.027957294,0.0049323584,0.02560033,0.02579803,0.000054650867],"about_ca_topic_score_codex":0.0026963712,"about_ca_topic_score_gemma":0.0033013788,"teacher_disagreement_score":0.0033782704,"about_ca_system_score_codex":0.0028096242,"about_ca_system_score_gemma":0.0009843174,"threshold_uncertainty_score":0.020385385},"labels":[],"label_agreement":null},{"id":"W2037918460","doi":"10.1080/08974430802355432","title":"Young Consumers' Evaluation of School Meals","year":2008,"lang":"en","type":"article","venue":"Journal of International Food & Agribusiness Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Context (archaeology); Customer satisfaction; Service quality; Marketing; Food service; Business; School meal; Service (business); Quality (philosophy); Meal; Advertising; Empirical research; Psychology; Food science; Environmental health; Medicine; Geography","score_opus":0.05971947863907286,"score_gpt":0.2887366268454105,"score_spread":0.22901714820633767,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2037918460","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9954638,0.000074806696,0.000053183212,0.000049022903,0.000005354033,0.000016006676,0.000040910545,0.0000031326265,0.004293768],"genre_scores_gemma":[0.9988475,0.000058271355,0.000063228355,0.000025224823,0.0000028552586,0.000006311031,0.000069904694,0.0000021643991,0.00092454243],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992493,0.000339732,0.00005955521,0.00003522857,0.00023775488,0.00007842059],"domain_scores_gemma":[0.99598277,0.0015568589,0.0009415158,0.00015894005,0.0010011303,0.0003587191],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019313268,0.00011785265,0.00021899352,0.00049089623,0.00038432927,0.00107239,0.00013568746,0.00030055904,0.0052999035],"category_scores_gemma":[0.0074805706,0.00009470857,0.00038670303,0.00032293858,0.00027007537,0.00038633568,0.00045427802,0.00040530844,0.0004192049],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0023997878,0.00090511347,0.9030952,0.00030445438,0.00019600146,0.0004240695,0.030343277,0.00025277684,0.0042735254,0.000693367,0.001722349,0.055390157],"study_design_scores_gemma":[0.000045012253,0.0009177662,0.9666372,0.000057953297,0.00007682178,0.00016407443,0.026639424,0.00039509125,0.0016126505,0.00018614797,0.0032405686,0.000027299697],"about_ca_topic_score_codex":0.0039011438,"about_ca_topic_score_gemma":0.0049232882,"teacher_disagreement_score":0.0052999035,"about_ca_system_score_codex":0.0006341361,"about_ca_system_score_gemma":0.00030468416,"threshold_uncertainty_score":0.017729938},"labels":[],"label_agreement":null},{"id":"W2037995804","doi":"10.1002/mar.10017","title":"Investigating interactive effects in the theory of planned behavior in a service‐provider switching context","year":2002,"lang":"en","type":"article","venue":"Psychology and Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":219,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Wilfrid Laurier University","funders":"","keywords":"Theory of planned behavior; Psychology; Context (archaeology); Service provider; Perceived control; Control (management); Social psychology; Consumer behaviour; Service (business); Marketing; Business; Computer science","score_opus":0.03217509621540996,"score_gpt":0.2892345262468413,"score_spread":0.25705943003143134,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2037995804","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95577556,0.00015097985,0.035519697,0.0003334244,0.000045730598,0.00013465746,0.000053397427,0.00006289037,0.007923777],"genre_scores_gemma":[0.9954189,0.000055788743,0.0040934524,0.000035904923,0.00001503015,0.00010390922,0.000032897566,0.000010569224,0.00023351498],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.994762,0.0041911122,0.00007754561,0.00034348178,0.0003456232,0.00028014736],"domain_scores_gemma":[0.94227225,0.05315287,0.0020359415,0.0010638398,0.00085276976,0.00062227924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0061628646,0.00066572864,0.00068338384,0.0006692264,0.0008684253,0.0020645268,0.0006322231,0.0007414875,0.0053954753],"category_scores_gemma":[0.022205118,0.00056347926,0.0013866819,0.0004457388,0.0015669314,0.0015913924,0.0016377253,0.0023177841,0.00019669022],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0034344979,0.004183779,0.69430894,0.00043694288,0.0020215553,0.0013868944,0.010947983,0.07577323,0.0063581034,0.13785015,0.0011793174,0.062118657],"study_design_scores_gemma":[0.000568689,0.0039927955,0.3231261,0.00017288244,0.0019103594,0.00046578248,0.004088096,0.5631126,0.0023610934,0.097701326,0.0023247984,0.0001754536],"about_ca_topic_score_codex":0.006541629,"about_ca_topic_score_gemma":0.0038274168,"teacher_disagreement_score":0.006541629,"about_ca_system_score_codex":0.0013061657,"about_ca_system_score_gemma":0.0009611841,"threshold_uncertainty_score":0.032592773},"labels":[],"label_agreement":null},{"id":"W2038118766","doi":"10.1108/14502191111151287","title":"Assessing and measuring sales culture within commercial banks in Jordan","year":2011,"lang":"en","type":"article","venue":"EuroMed Journal of Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"New York Institute of Technology","funders":"","keywords":"Marketing; Originality; Business; Sample (material); Sales management; Organizational culture; Feeling; Value (mathematics); Qualitative research; Economics; Management; Psychology","score_opus":0.09397734875730461,"score_gpt":0.2645070597250663,"score_spread":0.17052971096776165,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2038118766","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985073,0.00007780306,0.00012655978,0.000042827138,0.0000024148517,0.000014061313,0.000027646613,0.0000023966306,0.0011989424],"genre_scores_gemma":[0.99876773,0.00017278464,0.00047194437,0.000034205925,0.0000061624096,0.00001930977,0.00006023451,0.0000013684603,0.00046626126],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992331,0.0002504849,0.00009566607,0.00006116582,0.0002857726,0.00007379175],"domain_scores_gemma":[0.99569124,0.00062542275,0.0017091561,0.00012360817,0.001359732,0.00049085286],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013015957,0.00017946192,0.00018695771,0.00093166524,0.00068801077,0.0011872352,0.00026364674,0.00017922986,0.001345852],"category_scores_gemma":[0.003048719,0.00011792223,0.00010224299,0.00081389036,0.0004327975,0.0005371632,0.00061800325,0.00026520932,0.00020411088],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007963583,0.00017423433,0.95039237,0.000101815174,0.00002804894,0.0000961067,0.005768616,0.00022152286,0.0012890736,0.00015493353,0.00054261874,0.041151054],"study_design_scores_gemma":[0.00000917811,0.000301068,0.9610561,0.0000831428,0.000016007338,0.0002261761,0.03378012,0.00075021444,0.001185321,0.00015353704,0.0024237414,0.000015375927],"about_ca_topic_score_codex":0.0022276435,"about_ca_topic_score_gemma":0.0035662486,"teacher_disagreement_score":0.0022276435,"about_ca_system_score_codex":0.0005252854,"about_ca_system_score_gemma":0.00090078946,"threshold_uncertainty_score":0.006883621},"labels":[],"label_agreement":null},{"id":"W2038354020","doi":"10.1139/l03-068","title":"A project manager's level of satisfaction in construction logistics","year":2003,"lang":"en","type":"article","venue":"Canadian Journal of Civil Engineering","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":55,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Schedule; Project manager; Process management; Project management; Marketing; Operations management; Computer science; Engineering; Systems engineering","score_opus":0.05035709310357401,"score_gpt":0.2310364979373701,"score_spread":0.1806794048337961,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2038354020","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9969607,0.00009773736,0.00055224274,0.00027778017,0.000009407286,0.000012401429,0.00005649822,0.000011059193,0.0020222387],"genre_scores_gemma":[0.99894375,0.000079361664,0.00022669933,0.0000743406,0.000007732038,0.000015759766,0.000057591875,0.0000026482562,0.00059219997],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9969945,0.0014584508,0.00021174553,0.00013345967,0.0008530164,0.0003487656],"domain_scores_gemma":[0.99344146,0.0019301184,0.0016989975,0.0001494668,0.0016517201,0.0011283084],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002540677,0.00011897003,0.00021639587,0.0006023366,0.0006834131,0.0011848661,0.00014868968,0.00027314425,0.0030835322],"category_scores_gemma":[0.009897082,0.00015056023,0.00017904538,0.0007355697,0.00044529993,0.0005874366,0.0006436758,0.0005191371,0.00044329598],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013648774,0.00018306749,0.93885696,0.00013213184,0.00004726346,0.00028068325,0.014712777,0.00028746555,0.0013033176,0.00035908204,0.00382914,0.039871708],"study_design_scores_gemma":[0.000012603846,0.00076486665,0.95531654,0.000041471314,0.00002811286,0.0009299247,0.03515836,0.00072497415,0.0006131954,0.00015961764,0.006225045,0.00002520977],"about_ca_topic_score_codex":0.0014833749,"about_ca_topic_score_gemma":0.0013942616,"teacher_disagreement_score":0.0030835322,"about_ca_system_score_codex":0.0003984322,"about_ca_system_score_gemma":0.00068216276,"threshold_uncertainty_score":0.013436556},"labels":[],"label_agreement":null},{"id":"W2038724864","doi":"10.2224/sbp.2013.41.7.1219","title":"Effects of Social and Temporal Distance on Evaluation of Corporate Ambivalent Behavior","year":2013,"lang":"en","type":"article","venue":"Social Behavior and Personality An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Construal level theory; Ambivalence; Morality; Psychology; Social psychology; Social distance; Competence (human resources); Hofstede's cultural dimensions theory; Epistemology","score_opus":0.08423245298713447,"score_gpt":0.34505791323852564,"score_spread":0.2608254602513912,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2038724864","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9971409,0.000023833256,0.0002288142,0.00002443505,0.0000021197038,0.0000040860896,0.0000040610284,0.0000019498486,0.0025697607],"genre_scores_gemma":[0.99976164,0.000011073692,0.000121840196,0.0000086929185,0.00000197397,0.0000030468661,0.0000056758918,0.0000012619981,0.00008478022],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970796,0.001659066,0.00013574408,0.00018904469,0.00074305723,0.00019351335],"domain_scores_gemma":[0.9785649,0.012176647,0.004963033,0.0011185791,0.0013596428,0.0018172094],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024612958,0.00023022822,0.00019393319,0.0006116643,0.0005121527,0.001507709,0.00020055716,0.00033724558,0.0021224965],"category_scores_gemma":[0.011087249,0.00014305497,0.0004128951,0.0003092622,0.0012469799,0.00061517337,0.0014261969,0.00088973105,0.00008264882],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0024422714,0.001341271,0.9116565,0.00014904345,0.00039069558,0.0005589908,0.016270936,0.0015540649,0.020087168,0.0048593255,0.00014818911,0.040541463],"study_design_scores_gemma":[0.000027284015,0.0008649869,0.9865606,0.000022868351,0.00009806218,0.0001860006,0.006619453,0.0018379742,0.0019335701,0.0013431642,0.00046876588,0.00003730816],"about_ca_topic_score_codex":0.0010114879,"about_ca_topic_score_gemma":0.0016707511,"teacher_disagreement_score":0.0024612958,"about_ca_system_score_codex":0.00060461427,"about_ca_system_score_gemma":0.0003040565,"threshold_uncertainty_score":0.01301676},"labels":[],"label_agreement":null},{"id":"W2039234219","doi":"10.1016/j.jom.2004.07.002","title":"Toward an integrative approach to designing service experiences","year":2004,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":139,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Excellence; Service design; Reputation; Process management; Service delivery framework; Loyalty; Process (computing); Service (business); Computer science; Service provider; Marketing; Service level objective; Business; Loyalty business model; Service quality; Knowledge management; Sociology","score_opus":0.054999753672345095,"score_gpt":0.2901872068641315,"score_spread":0.2351874531917864,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2039234219","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.09327022,0.0017637677,0.5875712,0.011198367,0.00020984057,0.0017625998,0.00015146035,0.00046162703,0.30361098],"genre_scores_gemma":[0.6686075,0.0013158431,0.31453222,0.0007056687,0.000040125873,0.0018051324,0.00018416229,0.00018854307,0.012620849],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.989267,0.008541183,0.0003696671,0.0005806558,0.0008196072,0.00042185877],"domain_scores_gemma":[0.99318486,0.0043752007,0.0003399757,0.0006862431,0.000891724,0.00052203506],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0115060005,0.000998022,0.0005505599,0.0037049747,0.0059569813,0.013756483,0.0024992253,0.002101506,0.007230737],"category_scores_gemma":[0.010944061,0.0008367981,0.001006576,0.002260074,0.021169709,0.0125999255,0.008749519,0.0030229562,0.00085008884],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003412085,0.00015516162,0.0019699752,0.000549455,0.000029098841,0.00043434103,0.3151419,0.0015543436,0.0017631263,0.6040466,0.002602239,0.07171966],"study_design_scores_gemma":[0.000049370763,0.0001892609,0.0024255912,0.001570505,0.00007545113,0.0007777225,0.41545466,0.0058045187,0.0023612161,0.36671942,0.20452069,0.000051547],"about_ca_topic_score_codex":0.0031833386,"about_ca_topic_score_gemma":0.0053598275,"teacher_disagreement_score":0.013756483,"about_ca_system_score_codex":0.0075647295,"about_ca_system_score_gemma":0.007514588,"threshold_uncertainty_score":0.060850322},"labels":[],"label_agreement":null},{"id":"W2039645288","doi":"10.1080/10963758.2013.850294","title":"Effects of Psychological Ownership on Students’ Commitment and Satisfaction","year":2013,"lang":"en","type":"article","venue":"Journal of Hospitality & Tourism Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Redeemer University","funders":"","keywords":"Structural equation modeling; Psychology; Hospitality; Social psychology; Sample (material); Control (management); Identification (biology); Management; Political science; Economics; Mathematics","score_opus":0.01702578771916665,"score_gpt":0.29948850216252443,"score_spread":0.2824627144433578,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2039645288","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989791,0.000027773705,0.000041442057,0.00006861829,0.000004249664,0.0000036238541,0.0000118192775,0.0000023718223,0.0008609515],"genre_scores_gemma":[0.99964,0.000015517067,0.000023977813,0.000014359814,0.0000030105832,0.000004178665,0.000018719371,0.0000012289296,0.00027906083],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977087,0.0010642599,0.00013022579,0.00015291493,0.00043222457,0.0005117275],"domain_scores_gemma":[0.98397696,0.00627494,0.0032432906,0.0007880328,0.0010441211,0.0046727173],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019966434,0.00025768805,0.00039428138,0.0005509082,0.0007880334,0.0017295494,0.0004013006,0.00055942347,0.008818117],"category_scores_gemma":[0.010444968,0.00021204846,0.0007390495,0.00056726916,0.00092832826,0.0007373864,0.0018470779,0.0018835176,0.0004659633],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00081278913,0.0041913176,0.96481866,0.000025948773,0.00020097387,0.00011795099,0.0015908048,0.0002872255,0.00073962467,0.0007225443,0.00030135558,0.026190806],"study_design_scores_gemma":[0.000021150401,0.0005353515,0.99631566,0.000013697568,0.000058367787,0.000038486734,0.0016782067,0.00055568584,0.00031595002,0.0001909926,0.0002660325,0.00001032764],"about_ca_topic_score_codex":0.0032229254,"about_ca_topic_score_gemma":0.0033224865,"teacher_disagreement_score":0.008818117,"about_ca_system_score_codex":0.0005389834,"about_ca_system_score_gemma":0.0007895492,"threshold_uncertainty_score":0.02949953},"labels":[],"label_agreement":null},{"id":"W2040036186","doi":"10.1108/02651330510602204","title":"Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons","year":2005,"lang":"en","type":"article","venue":"International Marketing Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":314,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Marketing; Service quality; Business; SERVQUAL; Developing country; Services marketing; Service (business); Service delivery framework; Credibility; Quality (philosophy); Context (archaeology); Economics; Economic growth; Geography","score_opus":0.07699162305262025,"score_gpt":0.3658441822855291,"score_spread":0.28885255923290887,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2040036186","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99833506,0.000198307,0.00011694234,0.000039250615,0.0000061725714,0.00001245629,0.0000776391,9.433124e-7,0.0012131666],"genre_scores_gemma":[0.9995314,0.00016250224,0.00013732143,0.000013772925,0.0000024913409,0.000011337297,0.000090403,0.0000010401699,0.00004978986],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987581,0.000514003,0.00012836295,0.00012040956,0.00027180917,0.0002073896],"domain_scores_gemma":[0.99574924,0.0018292415,0.0012275327,0.0002546044,0.00062656123,0.0003128216],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026453226,0.00025710496,0.00033882193,0.002591576,0.00089834374,0.0015725063,0.00025795156,0.0001801719,0.0013832762],"category_scores_gemma":[0.005443693,0.00018449407,0.00053612917,0.00390761,0.0013763391,0.0010237391,0.0016573044,0.00061325915,0.00012566279],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017043394,0.00013213795,0.95681506,0.00013929198,0.00024818126,0.0002306906,0.019834356,0.00035649122,0.00040929177,0.0014866824,0.0003381238,0.019839402],"study_design_scores_gemma":[0.00000740438,0.0001170806,0.9614977,0.00010133158,0.000056825873,0.00020173861,0.036077917,0.0003706396,0.00023461753,0.00033880785,0.0009800749,0.000015848445],"about_ca_topic_score_codex":0.011077112,"about_ca_topic_score_gemma":0.013647262,"teacher_disagreement_score":0.011077112,"about_ca_system_score_codex":0.00084890256,"about_ca_system_score_gemma":0.0006891251,"threshold_uncertainty_score":0.022025287},"labels":[],"label_agreement":null},{"id":"W2040272879","doi":"10.1108/17537981311314718","title":"Multi‐culture consumer behaviour in the Abu Dhabi markets","year":2013,"lang":"en","type":"article","venue":"Education Business and Society Contemporary Middle Eastern Issues","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"New York Institute of Technology","funders":"","keywords":"Psychographic; Marketing; Abu dhabi; Globalization; Multiculturalism; Advertising; Business; Population; Cultural diversity; Emerging markets; Originality; Test (biology); Consumer behaviour; Consumerism; Economics; Sociology; Geography; Social science","score_opus":0.043173674332445254,"score_gpt":0.2702835432816553,"score_spread":0.22710986894921006,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2040272879","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993042,0.000018595527,0.000013222923,0.000043301876,8.353582e-7,0.00000337966,0.000005984096,2.9412672e-7,0.0006102809],"genre_scores_gemma":[0.99959236,0.000032714954,0.000025465799,0.000030574934,0.0000010904837,0.0000031768604,0.00000684374,4.2638848e-7,0.00030740316],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996394,0.00015011171,0.000015564692,0.00002818531,0.00008836503,0.00007832307],"domain_scores_gemma":[0.99926955,0.0003150249,0.00017574658,0.000034946763,0.00009957438,0.000105220664],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007343094,0.000113674156,0.00016626883,0.0004933167,0.0016435464,0.0015260414,0.00011606966,0.000328803,0.0033363441],"category_scores_gemma":[0.0012391532,0.00012410128,0.00012458801,0.00064173253,0.0006050305,0.0006681892,0.0005781138,0.0003752981,0.0002008867],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027710458,0.00060399243,0.83993566,0.000073544266,0.000052439456,0.0013112708,0.12639722,0.0001361897,0.0029467603,0.0019484892,0.000836785,0.025480546],"study_design_scores_gemma":[0.000010368484,0.00020511232,0.7871415,0.000030330364,0.00001908162,0.00064488885,0.207273,0.00080413395,0.0006100191,0.00046013773,0.0027765834,0.000024866533],"about_ca_topic_score_codex":0.010652401,"about_ca_topic_score_gemma":0.023887001,"teacher_disagreement_score":0.010652401,"about_ca_system_score_codex":0.0005104827,"about_ca_system_score_gemma":0.00041406738,"threshold_uncertainty_score":0.021180749},"labels":[],"label_agreement":null},{"id":"W2040478212","doi":"10.7202/050289ar","title":"A Typology of Shop Stewards: A Confirmatory Factor Analysis","year":2005,"lang":"en","type":"article","venue":"Relations industrielles","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Typology; Confirmatory factor analysis; Facet (psychology); Psychology; Sociology; Social psychology; Computer science; Structural equation modeling; Machine learning","score_opus":0.03722923488473235,"score_gpt":0.264334630274631,"score_spread":0.22710539538989866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2040478212","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9179372,0.00007223877,0.074302934,0.0002493116,0.000050551796,0.0021131928,0.00050944416,0.0000930969,0.004671917],"genre_scores_gemma":[0.9527033,0.00005082634,0.043812413,0.000046099598,0.00001665374,0.0020626925,0.00077659794,0.000028464914,0.00050293223],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9856506,0.007868043,0.001386305,0.0011605667,0.0034905688,0.00044404317],"domain_scores_gemma":[0.9369452,0.03247174,0.004079663,0.009899821,0.015674822,0.00092875777],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.026676094,0.0008051314,0.0006133836,0.0049819243,0.0013963013,0.002209489,0.0007136426,0.0006458114,0.0018682897],"category_scores_gemma":[0.05738471,0.00035703566,0.0010792449,0.0032319713,0.0015313756,0.0016489075,0.0013830793,0.00094264426,0.0003952593],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002956051,0.00044720998,0.84278524,0.00022572475,0.00020141846,0.00021171052,0.016538355,0.0022882079,0.0044051358,0.007223292,0.001379001,0.12399918],"study_design_scores_gemma":[0.00024311875,0.0013834942,0.84741753,0.0003630058,0.00021466818,0.0009065708,0.04628364,0.0600599,0.005374434,0.025618237,0.011943825,0.00019162886],"about_ca_topic_score_codex":0.0033798765,"about_ca_topic_score_gemma":0.00260415,"teacher_disagreement_score":0.026676094,"about_ca_system_score_codex":0.0009639072,"about_ca_system_score_gemma":0.0028252043,"threshold_uncertainty_score":0.14107835},"labels":[],"label_agreement":null},{"id":"W2041243823","doi":"10.5539/ijms.v5n4p15","title":"Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":69,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Mediation; Service quality; Psychology; Quality (philosophy); Antecedent (behavioral psychology); Perception; Empathy; Sample (material); Service (business); Patient satisfaction; Test (biology); Social psychology; Health care; Applied psychology; Marketing; Business","score_opus":0.027764952390156153,"score_gpt":0.350383633910144,"score_spread":0.32261868151998785,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2041243823","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981633,0.00015024755,0.00022809405,0.0004421103,0.0000072568096,0.000011270372,0.00004802392,0.0000038641097,0.0009458191],"genre_scores_gemma":[0.9996437,0.000075441145,0.00007232866,0.000021685732,0.0000028237664,0.0000033400636,0.000018390456,6.0043993e-7,0.00016165439],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99907446,0.00044118846,0.000059703667,0.00007121565,0.00016200793,0.00019143728],"domain_scores_gemma":[0.9973429,0.0012571587,0.000694878,0.00008856138,0.00021074757,0.0004057432],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013223755,0.00026168735,0.00026026458,0.00044185546,0.0003502482,0.0009881138,0.0002811299,0.00031196827,0.0045333677],"category_scores_gemma":[0.0040297,0.00022386327,0.0004959329,0.0004253835,0.00039702916,0.00052259304,0.00076005,0.00081296754,0.0001505697],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014447,0.00031238009,0.9823011,0.00005180866,0.00012278398,0.00018940974,0.0022855261,0.00017094324,0.0003348611,0.0006581944,0.0002327572,0.013195671],"study_design_scores_gemma":[0.00001899904,0.00028975922,0.9921331,0.00006765223,0.00009720836,0.0001985071,0.0038257611,0.0022194711,0.00025994985,0.00037490155,0.00050407497,0.000010784089],"about_ca_topic_score_codex":0.012629871,"about_ca_topic_score_gemma":0.011229001,"teacher_disagreement_score":0.012629871,"about_ca_system_score_codex":0.00070134614,"about_ca_system_score_gemma":0.0019658988,"threshold_uncertainty_score":0.025112689},"labels":[],"label_agreement":null},{"id":"W2041270207","doi":"10.1007/s11294-009-9203-1","title":"Modeling Distribution Channel Dynamics of North American Cars in the Spanish Automobile Industry","year":2009,"lang":"en","type":"article","venue":"International Advances in Economic Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Bootstrapping (finance); Generalization; Distribution (mathematics); Channel (broadcasting); Econometrics; Sample (material); Partial least squares regression; Dependency (UML); Point (geometry); Economics; Computer science; Mathematics; Statistics; Telecommunications; Artificial intelligence","score_opus":0.04529964780064665,"score_gpt":0.363851855251693,"score_spread":0.31855220745104634,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2041270207","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9898037,0.00012214646,0.005493049,0.00026953878,0.000021202828,0.0000130687895,0.0002381829,0.000057632238,0.0039814706],"genre_scores_gemma":[0.9969415,0.00007706102,0.0005110566,0.000013724719,0.000005432139,0.0000074783857,0.00013110646,0.000013279614,0.0022992955],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99981195,0.00004689381,0.0000049686305,0.000042347332,0.000017931587,0.000075980905],"domain_scores_gemma":[0.99912935,0.00049860415,0.00006289493,0.000028812647,0.00020806608,0.00007226691],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00072456576,0.0004453553,0.0005979702,0.0006148744,0.00058627117,0.0016161889,0.00084537757,0.0013280817,0.002450319],"category_scores_gemma":[0.001806135,0.00041709503,0.00068340206,0.0008225557,0.0004910628,0.0008465698,0.00045834566,0.000785019,0.00027334873],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000086977794,0.0000739294,0.010190923,0.000011509105,0.000016377217,0.00005638935,0.00006729615,0.98495066,0.00036193273,0.0017709617,0.0004863294,0.0019266683],"study_design_scores_gemma":[0.0000063054695,0.0000059949043,0.0018690474,0.0000014596279,0.0000052371674,0.0000028051768,0.00006236262,0.9976076,0.000056379064,0.00024943554,0.00012915971,0.0000041952117],"about_ca_topic_score_codex":0.34048256,"about_ca_topic_score_gemma":0.18373457,"teacher_disagreement_score":0.34048256,"about_ca_system_score_codex":0.0028780443,"about_ca_system_score_gemma":0.0022218197,"threshold_uncertainty_score":0.6770015},"labels":[],"label_agreement":null},{"id":"W2041848663","doi":"10.5539/ass.v6n8p197","title":"CUSTOMERS’ SATISFACTION TOWARDS COUNTER SERVICE OF LOCAL AUTHORITY IN TERENGGANU, MALAYSIA","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Service quality; Customer satisfaction; Marketing; Local government; Quality (philosophy); Government (linguistics); Modernization theory; Public service; Plan (archaeology); Public relations; Public administration; Political science; Economics; Economic growth; Geography","score_opus":0.017794055028747213,"score_gpt":0.2762933010215776,"score_spread":0.2584992459928304,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2041848663","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999772,0.0000058723713,0.000007253548,0.00001595839,2.5336715e-7,0.0000010282226,0.000013598083,5.8404385e-7,0.00018346876],"genre_scores_gemma":[0.9996363,0.000016946919,0.000014994548,0.000006684561,4.2468406e-7,0.0000015071929,0.000021704254,3.1399406e-7,0.00030106498],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99966836,0.00010779435,0.000027394486,0.00003211212,0.00007577867,0.00008849705],"domain_scores_gemma":[0.9991242,0.00021029568,0.00025883171,0.000030832573,0.00017513079,0.00020071262],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004657475,0.00011260103,0.0001460396,0.00028737224,0.00046037172,0.00088489044,0.00016616232,0.00024673084,0.0021781342],"category_scores_gemma":[0.0010420579,0.00010267915,0.0001299655,0.000555575,0.00026208287,0.0003487851,0.00035264008,0.0002949155,0.0002805895],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017544437,0.00018207367,0.97216326,0.000044230947,0.000016374428,0.0006410405,0.013230001,0.0002831913,0.0018527155,0.00017919003,0.0004959987,0.010736519],"study_design_scores_gemma":[0.0000045907923,0.00031887623,0.9613306,0.000014110421,0.000009352195,0.00030570515,0.035993695,0.0007015257,0.00056751905,0.000023386632,0.0007196146,0.000011126795],"about_ca_topic_score_codex":0.018870044,"about_ca_topic_score_gemma":0.027914511,"teacher_disagreement_score":0.018870044,"about_ca_system_score_codex":0.00075431797,"about_ca_system_score_gemma":0.0005907265,"threshold_uncertainty_score":0.03752047},"labels":[],"label_agreement":null},{"id":"W2042587982","doi":"10.1177/1470593111418803","title":"Marketing thought and the further development of marketing theory","year":2011,"lang":"en","type":"article","venue":"Marketing Theory","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Marketing; Marketing research; Marketing science; Marketing mix; Sociology; Marketing management; Business; Relationship marketing","score_opus":0.020587104582391207,"score_gpt":0.21622594132322126,"score_spread":0.19563883674083005,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2042587982","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.024619538,0.18534288,0.042039756,0.3131259,0.010832163,0.0001888611,0.00009067909,0.00013086088,0.4236294],"genre_scores_gemma":[0.75928044,0.116567746,0.039204076,0.033229575,0.013856267,0.00042270572,0.0000759008,0.00010435217,0.037258975],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9920725,0.0053337687,0.00025282864,0.0004987455,0.0013694131,0.00047268768],"domain_scores_gemma":[0.97861594,0.018256145,0.0005634725,0.00064865645,0.0013121784,0.0006035975],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012947696,0.0006358257,0.0009014928,0.004722003,0.0038252845,0.0106590055,0.0014549951,0.005245605,0.006355459],"category_scores_gemma":[0.012350097,0.0005054744,0.000881151,0.0028005368,0.03481691,0.01604385,0.0026196314,0.009239933,0.00089290144],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000075637536,0.00002300475,0.000099633566,0.00012242138,0.000003941794,0.00005187519,0.0019493236,0.00019355885,0.00003921713,0.9848024,0.0028485397,0.009858533],"study_design_scores_gemma":[0.000016611504,0.000030251262,0.00029992554,0.0005144785,0.00000339605,0.0001013431,0.0019116562,0.00074718735,0.000072406416,0.87945044,0.1168348,0.000017483344],"about_ca_topic_score_codex":0.0022707798,"about_ca_topic_score_gemma":0.0016322285,"teacher_disagreement_score":0.012947696,"about_ca_system_score_codex":0.010473024,"about_ca_system_score_gemma":0.006086518,"threshold_uncertainty_score":0.07598752},"labels":[],"label_agreement":null},{"id":"W2042734631","doi":"10.1108/02634500910928380","title":"A cross‐cultural comparison of individualism's moderating effect on bonding and commitment in banking relationships","year":2009,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":48,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Manitoba","funders":"","keywords":"Individualism; Antecedent (behavioral psychology); Social psychology; Psychology; Context (archaeology); Sociology; Economics","score_opus":0.07856445183164192,"score_gpt":0.3514332083230046,"score_spread":0.2728687564913627,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2042734631","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99907756,0.00006283424,0.0000791786,0.00002115542,0.0000028612078,0.000005908889,0.000006455116,6.6819433e-7,0.00074337196],"genre_scores_gemma":[0.99973136,0.00004249615,0.00010195025,0.00001224405,0.0000013074902,0.0000062798376,0.00000584431,0.0000010848657,0.00009745832],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99745876,0.0017789847,0.00008206059,0.00015389797,0.0003265828,0.00019969205],"domain_scores_gemma":[0.9939732,0.0033103647,0.0010629258,0.0004669798,0.0006146623,0.0005719161],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031710137,0.00020452445,0.00025912735,0.0005882033,0.0013203368,0.0011762711,0.00023204919,0.00017534068,0.0019457623],"category_scores_gemma":[0.0064434237,0.00019227296,0.0003147664,0.0004986891,0.0015485701,0.00037030876,0.0012985137,0.00058176916,0.000082069295],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003262781,0.00019909821,0.8965747,0.00008968379,0.00026072565,0.00021600965,0.06926128,0.00011277633,0.0023281237,0.0009397503,0.00015244776,0.029539172],"study_design_scores_gemma":[0.0000083574605,0.00024310005,0.9606834,0.000058438785,0.00009923136,0.00017682058,0.036864333,0.00023194643,0.00064795214,0.00024664894,0.00072146987,0.000018322253],"about_ca_topic_score_codex":0.015952563,"about_ca_topic_score_gemma":0.027173702,"teacher_disagreement_score":0.015952563,"about_ca_system_score_codex":0.0008249399,"about_ca_system_score_gemma":0.0009455645,"threshold_uncertainty_score":0.031719387},"labels":[],"label_agreement":null},{"id":"W2043259425","doi":"10.5539/ibr.v7n10p133","title":"Segmentation and Evidence of Relationship-Building Activities in Life Insurance Companies’ Websites","year":2014,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Market segmentation; Product (mathematics); Marketing strategy; Loyalty business model; Loyalty; Plan (archaeology); Target market; Life insurance; Service (business); Actuarial science","score_opus":0.12293803405362572,"score_gpt":0.38903849851274075,"score_spread":0.26610046445911506,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2043259425","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99179476,0.00021240627,0.00013346678,0.000126443,0.0000027868748,0.000023579978,0.00015662514,0.0000067484552,0.007543071],"genre_scores_gemma":[0.998111,0.00013174773,0.00025065473,0.000055488425,0.000006628171,0.000019817033,0.00030431067,0.000010198464,0.0011100649],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99760735,0.00074984616,0.00018745314,0.00045750357,0.000605702,0.00039217272],"domain_scores_gemma":[0.9809589,0.0072527323,0.0068173935,0.0013021836,0.0018395055,0.0018293378],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018208799,0.00020681036,0.000322713,0.0046642832,0.0017039793,0.0048963483,0.00079586904,0.0012520553,0.0083104875],"category_scores_gemma":[0.0114095695,0.00036249898,0.0003395414,0.004546688,0.0023279628,0.0053190403,0.0031838906,0.001178653,0.0018122413],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004886891,0.0006191754,0.78537863,0.00027951464,0.00006175733,0.0007007466,0.17333709,0.000060426108,0.002817261,0.0051415833,0.001150882,0.029964227],"study_design_scores_gemma":[0.000005864485,0.00006905893,0.9480394,0.00008494685,0.000015556177,0.00031922534,0.047399525,0.00020648296,0.000466917,0.00030205035,0.0030802055,0.000010678133],"about_ca_topic_score_codex":0.007966048,"about_ca_topic_score_gemma":0.009331614,"teacher_disagreement_score":0.0083104875,"about_ca_system_score_codex":0.0014287124,"about_ca_system_score_gemma":0.00071103073,"threshold_uncertainty_score":0.027801394},"labels":[],"label_agreement":null},{"id":"W204379101","doi":"10.3138/cjpe.16.003","title":"Do Distinct Servqual Dimensions Emerge From Mystery Shopping Data? A Test of Convergent Validity","year":2001,"lang":"en","type":"article","venue":"Canadian Journal of Program Evaluation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Empathy; Reliability (semiconductor); Convergent validity; Service (business); Test (biology); Perception; Quality (philosophy); Customer satisfaction; Psychology; Business; Computer science; Social psychology","score_opus":0.275098266428428,"score_gpt":0.3667225047697671,"score_spread":0.09162423834133909,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W204379101","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9888364,0.000068223875,0.003707079,0.00019938385,0.000027584922,0.0003480876,0.00044466642,0.000017360499,0.0063511613],"genre_scores_gemma":[0.99590045,0.00002616874,0.0026972226,0.0000817157,0.000008600698,0.00040356893,0.00060693617,0.00001221951,0.00026318748],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.978226,0.007427528,0.0027651845,0.0017645189,0.008939104,0.00087767874],"domain_scores_gemma":[0.88258976,0.057595007,0.015126417,0.016392637,0.026301008,0.0019950739],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.029897373,0.000396115,0.00061516603,0.0031370465,0.0010865922,0.0021241393,0.0010696837,0.0008974523,0.0022315579],"category_scores_gemma":[0.11272199,0.00045317275,0.0009494174,0.0027626322,0.0028594,0.0026244097,0.003611592,0.0011550577,0.0005229942],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035335103,0.00031572275,0.9557796,0.000097425036,0.00021269197,0.00004650276,0.008541648,0.0005388319,0.00075691025,0.0023583418,0.00043748255,0.030561449],"study_design_scores_gemma":[0.00006010771,0.0004253859,0.97902244,0.00012176787,0.000053205982,0.00011406656,0.00789658,0.005397013,0.0010945352,0.0038631503,0.0019038165,0.000047865684],"about_ca_topic_score_codex":0.0027314345,"about_ca_topic_score_gemma":0.003460816,"teacher_disagreement_score":0.029897373,"about_ca_system_score_codex":0.0012956928,"about_ca_system_score_gemma":0.001572731,"threshold_uncertainty_score":0.15811431},"labels":[],"label_agreement":null},{"id":"W2043846961","doi":"10.1108/maj-08-2013-0916","title":"Does client participation in an external audit affect their satisfaction with the audit service?","year":2014,"lang":"en","type":"article","venue":"Managerial Auditing Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Audit; Joint audit; Business; Auditor independence; Audit evidence; Audit plan; Accounting; Marketing; Customer satisfaction; Service (business); Quality audit; Context (archaeology); Internal audit; External auditor","score_opus":0.017743717104946672,"score_gpt":0.2549810069947717,"score_spread":0.23723728988982504,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2043846961","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99879646,0.000044445376,0.00011616255,0.00016824968,0.0000041007897,0.000016593633,0.000031618758,0.0000036707113,0.0008187036],"genre_scores_gemma":[0.999326,0.000043920732,0.00010908204,0.00006742214,0.0000038544144,0.000021081358,0.000043399978,0.00000298522,0.00038222678],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9921631,0.0038279425,0.00061178306,0.00042322758,0.0021273429,0.00084656005],"domain_scores_gemma":[0.95539695,0.019316506,0.015666712,0.0022025884,0.004466631,0.0029506572],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007547845,0.00012733556,0.0005519197,0.00053686375,0.0006328953,0.0024269545,0.00047041144,0.0007611528,0.0064710635],"category_scores_gemma":[0.038887452,0.0002254819,0.0006080591,0.00093129074,0.0008329672,0.0007540822,0.00076151994,0.0010353398,0.0008766326],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00066876254,0.0011775595,0.96864754,0.00006328381,0.000090433496,0.0000919051,0.004131124,0.00009326982,0.00047451048,0.00014378894,0.0003730126,0.024044793],"study_design_scores_gemma":[0.000024869722,0.0010223547,0.98798275,0.000030807572,0.000057685087,0.00024833233,0.008593411,0.0006910628,0.00052447064,0.00015900425,0.0006457119,0.000019371884],"about_ca_topic_score_codex":0.0029966345,"about_ca_topic_score_gemma":0.003062801,"teacher_disagreement_score":0.007547845,"about_ca_system_score_codex":0.0010776144,"about_ca_system_score_gemma":0.0012304871,"threshold_uncertainty_score":0.03991729},"labels":[],"label_agreement":null},{"id":"W2043961474","doi":"10.1108/08858620110400205","title":"Benchmarking service quality performance at business‐to‐business and business‐to‐consumer call centers","year":2001,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Business; Loyalty business model; Benchmarking; Marketing; Service quality; Customer satisfaction; Service (business)","score_opus":0.05290214908080076,"score_gpt":0.260220772209765,"score_spread":0.2073186231289642,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2043961474","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9900671,0.00025349727,0.001991264,0.00015828619,0.000028194792,0.000059861562,0.00050020026,0.00025369338,0.0066877753],"genre_scores_gemma":[0.99757296,0.00006937552,0.00067071087,0.00002497752,0.000017519462,0.00002702886,0.00085578446,0.00003235625,0.00072929787],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99145997,0.0027390788,0.00047108575,0.00055222295,0.0034421815,0.0013353847],"domain_scores_gemma":[0.9808007,0.0037010172,0.0023637698,0.0008609169,0.009457664,0.002815913],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046407576,0.00038808887,0.00060685544,0.002763724,0.0010804294,0.0023958383,0.0005383308,0.0009088754,0.0030569257],"category_scores_gemma":[0.017535785,0.00019203569,0.00041007006,0.0037903355,0.0006067557,0.0011932725,0.0010036717,0.0007950444,0.001584301],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00248973,0.0014377894,0.6838814,0.00023417607,0.00020972919,0.00023285147,0.0035537083,0.012248263,0.011527914,0.0030320175,0.010348856,0.27080363],"study_design_scores_gemma":[0.00003982006,0.0024675643,0.9714404,0.000048264643,0.000049815157,0.00016256029,0.0025344505,0.0115016885,0.008066978,0.00051839574,0.0030782945,0.00009177136],"about_ca_topic_score_codex":0.012798474,"about_ca_topic_score_gemma":0.009155172,"teacher_disagreement_score":0.012798474,"about_ca_system_score_codex":0.0025204194,"about_ca_system_score_gemma":0.0014857767,"threshold_uncertainty_score":0.025447965},"labels":[],"label_agreement":null},{"id":"W2045651102","doi":"10.1016/s0019-8501(02)00274-2","title":"Designing sales force satisfying selling positions: a conjoint measurement approach","year":2002,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université Laval","funders":"","keywords":"Operationalization; Salary; Sales force; Compensation (psychology); Appeal; Conjoint analysis; Business; Marketing; Sample (material); Task (project management); Preference; Sales management; Psychology; Microeconomics; Economics; Social psychology; Management","score_opus":0.1272482547362997,"score_gpt":0.23457326325003786,"score_spread":0.10732500851373816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2045651102","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.4861107,0.0004018507,0.49678794,0.00040203548,0.000077199045,0.003922002,0.0004368872,0.00038652826,0.011474923],"genre_scores_gemma":[0.6435439,0.00012559126,0.3527161,0.00008278441,0.0000130336,0.0025193787,0.00021380527,0.00004042069,0.00074503524],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9740655,0.017036276,0.0017679953,0.00083452516,0.0056344774,0.00066125096],"domain_scores_gemma":[0.92601985,0.055462673,0.0034690322,0.002731882,0.0113166915,0.0010000106],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.022946417,0.0010095782,0.0010041522,0.004746745,0.0015249678,0.0036724058,0.001728662,0.0012064684,0.0023178593],"category_scores_gemma":[0.07808314,0.0006495589,0.00091495324,0.0054146983,0.00095717126,0.0022905825,0.0019647877,0.0015125393,0.00061567366],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011158087,0.0029311716,0.12588924,0.0014121134,0.0006533149,0.00015118915,0.01405776,0.018885083,0.012914375,0.02715676,0.0031105438,0.7917226],"study_design_scores_gemma":[0.0007538076,0.0077011804,0.27558362,0.0007562334,0.0012657824,0.0006400893,0.037240583,0.54734063,0.044789653,0.06965616,0.013693925,0.00057843793],"about_ca_topic_score_codex":0.0020281621,"about_ca_topic_score_gemma":0.0035712079,"teacher_disagreement_score":0.022946417,"about_ca_system_score_codex":0.0017892221,"about_ca_system_score_gemma":0.0021410692,"threshold_uncertainty_score":0.121353686},"labels":[],"label_agreement":null},{"id":"W2045706303","doi":"10.1109/ieem.2010.5674476","title":"Analyzing service quality in Thai hotel industry: An application of the SERVQUAL model","year":2010,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"PricewaterhouseCoopers (Canada)","funders":"","keywords":"SERVQUAL; Service quality; Business; Marketing; Hotel industry; Quality (philosophy); Service (business); Customer satisfaction; Tourism","score_opus":0.03905863814566918,"score_gpt":0.3004537366958175,"score_spread":0.2613950985501483,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2045706303","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9657894,0.0003087606,0.019494692,0.00041265087,0.000022377699,0.00030197424,0.00065799133,0.00006043927,0.012951776],"genre_scores_gemma":[0.9951067,0.000097534576,0.0041721985,0.000018162149,0.0000036692943,0.000060480368,0.00021259004,0.000003624108,0.00032503746],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980653,0.0008276267,0.0001963511,0.0000818781,0.000644536,0.00018435859],"domain_scores_gemma":[0.9963276,0.0016722205,0.0006034925,0.00011125291,0.0010238056,0.00026164355],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023036047,0.00034629917,0.00032119697,0.0029864388,0.00049200177,0.0014847162,0.00027012455,0.00028913165,0.0017636906],"category_scores_gemma":[0.0048022107,0.00014333597,0.0006360236,0.0042396383,0.00043146018,0.001226413,0.00086283183,0.00067079626,0.0002015298],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016864072,0.00042593593,0.85388106,0.00036245649,0.00016744377,0.00026700235,0.0058046435,0.0076787015,0.0009471438,0.0035466661,0.0012297679,0.12552054],"study_design_scores_gemma":[0.000033244083,0.0011825395,0.85398287,0.00031948258,0.00015799585,0.000597347,0.028843978,0.1043694,0.0020502484,0.003134011,0.0052528875,0.00007601102],"about_ca_topic_score_codex":0.011814473,"about_ca_topic_score_gemma":0.01006449,"teacher_disagreement_score":0.011814473,"about_ca_system_score_codex":0.0013009426,"about_ca_system_score_gemma":0.0012596516,"threshold_uncertainty_score":0.023491442},"labels":[],"label_agreement":null},{"id":"W2045707385","doi":"10.1007/s11211-007-0049-5","title":"Predicting Customer Service Employees’ Job Satisfaction and Turnover Intentions: The Roles of Customer Interactional Injustice and Interdependent Self-Construal","year":2007,"lang":"en","type":"article","venue":"Social Justice Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":34,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Injustice; Psychology; Social psychology; Job satisfaction; Interdependence; Interpersonal communication; Sociology","score_opus":0.044330993043232535,"score_gpt":0.3531182783321269,"score_spread":0.3087872852888944,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2045707385","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995727,0.000023527598,0.000076533164,0.00006773599,0.0000017537906,0.000001853291,0.000009965927,0.0000011965095,0.00024470233],"genre_scores_gemma":[0.99972636,0.000025929996,0.0000713099,0.00001592326,0.0000030925962,0.0000026238063,0.000036904,0.000001394038,0.000116410396],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99840146,0.00089009455,0.00008288159,0.0001069289,0.00024791394,0.0002707912],"domain_scores_gemma":[0.97885966,0.0116423005,0.0036412163,0.0008704347,0.0015221727,0.003464249],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030613728,0.00048375956,0.0003903818,0.0008973189,0.0011532584,0.002514398,0.00079009554,0.0012994355,0.0018024585],"category_scores_gemma":[0.011939607,0.00046738953,0.0007069377,0.0009686959,0.0011353537,0.00089450617,0.0012707175,0.0021823465,0.00034825117],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000064589905,0.00026143153,0.9971259,0.0000038054566,0.000040049592,0.000016833013,0.0004065408,0.00012937417,0.00007120504,0.000069256064,0.000055016226,0.0017560279],"study_design_scores_gemma":[0.000014415501,0.00017334826,0.9907684,0.000014719126,0.00009346606,0.00006740182,0.0027791762,0.005358903,0.00022505209,0.00037045876,0.00012301074,0.000011555675],"about_ca_topic_score_codex":0.019173874,"about_ca_topic_score_gemma":0.029964773,"teacher_disagreement_score":0.019173874,"about_ca_system_score_codex":0.0007562321,"about_ca_system_score_gemma":0.0018719416,"threshold_uncertainty_score":0.0381245},"labels":[],"label_agreement":null},{"id":"W2045745167","doi":"10.1177/0092070303261467","title":"When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints","year":2004,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":217,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Marketing; Business; Relationship marketing; Sample (material); Association (psychology); Service (business); Customer satisfaction; Supervisor; Psychology; Marketing management; Management","score_opus":0.03288566231463335,"score_gpt":0.26702737093527884,"score_spread":0.23414170862064548,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2045745167","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.2755016,0.002056119,0.26589546,0.03805132,0.00043189854,0.00031549836,0.00064194744,0.000410882,0.4166953],"genre_scores_gemma":[0.9781174,0.00044347378,0.008757512,0.0006192718,0.00018587656,0.00010855668,0.00009046468,0.000050164486,0.0116272215],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9973943,0.001493909,0.00006567623,0.00033902685,0.00033330914,0.0003738215],"domain_scores_gemma":[0.9906775,0.0065448247,0.0008428044,0.00047369447,0.00093051005,0.0005308221],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030717624,0.0007947175,0.0007120218,0.0016012471,0.0018392745,0.008300465,0.0039566546,0.004955723,0.017047219],"category_scores_gemma":[0.01501362,0.00077943323,0.0015728395,0.0021969562,0.0063798423,0.011183977,0.0019429169,0.0028241782,0.0021078757],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012081704,0.00028328245,0.0044983947,0.000054813783,0.0000690726,0.00041517318,0.0030287437,0.019265136,0.0002037673,0.96053886,0.002726675,0.0087951785],"study_design_scores_gemma":[0.00013616528,0.00014019253,0.004249488,0.0000701076,0.00019549471,0.00049576117,0.0029127751,0.19083925,0.00014188918,0.79490983,0.005836856,0.00007217182],"about_ca_topic_score_codex":0.011643476,"about_ca_topic_score_gemma":0.0070625916,"teacher_disagreement_score":0.017047219,"about_ca_system_score_codex":0.0040106704,"about_ca_system_score_gemma":0.0033094597,"threshold_uncertainty_score":0.05702865},"labels":[],"label_agreement":null},{"id":"W2046234280","doi":"10.5539/ijms.v6n6p104","title":"Service Quality and Performance of Public Sector: Study on Immigration Office in Indonesia","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Quality (philosophy); Immigration; Public sector; Service (business); Tertiary sector of the economy; Economics; Political science; Economy","score_opus":0.06849191723039459,"score_gpt":0.32374420557672634,"score_spread":0.25525228834633173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2046234280","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988285,0.0000248748,0.0000105918525,0.000096954536,0.000002388328,0.000004241396,0.000010997694,4.3206657e-7,0.0010211141],"genre_scores_gemma":[0.9990257,0.00008768356,0.000025900777,0.00006856897,0.000004843868,0.000005508854,0.000018177494,0.0000014873444,0.0007620489],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99930215,0.00016483279,0.000043589207,0.00004936187,0.00014921055,0.000290729],"domain_scores_gemma":[0.9983785,0.00033945267,0.0004859922,0.00005972834,0.00018040405,0.0005559232],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009955899,0.00016551289,0.00033039707,0.0006557117,0.002305861,0.0017938876,0.00036872373,0.00038063564,0.003754051],"category_scores_gemma":[0.0019568084,0.0002474779,0.00029162213,0.0013175325,0.0010971543,0.0008964498,0.0009074355,0.0013111507,0.00040770427],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000892875,0.0011060431,0.8830319,0.00008070332,0.000016168518,0.0016207932,0.09600612,0.00006976475,0.0007147147,0.00065101334,0.0009343486,0.015679175],"study_design_scores_gemma":[0.0000040443997,0.0002102536,0.82778746,0.000040188068,0.0000098980945,0.00033652718,0.16925226,0.00017164112,0.00013912309,0.000066618435,0.0019723459,0.000009695593],"about_ca_topic_score_codex":0.03128976,"about_ca_topic_score_gemma":0.054697778,"teacher_disagreement_score":0.03128976,"about_ca_system_score_codex":0.0022745815,"about_ca_system_score_gemma":0.0020683163,"threshold_uncertainty_score":0.06221527},"labels":[],"label_agreement":null},{"id":"W2046273528","doi":"10.1177/1094670504273965","title":"Silent Voices","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Emotive; Moderation; Redress; Situational ethics; Complaint; Psychology; Sample (material); Social psychology; Cognition; Sociology; Political science","score_opus":0.11378817193022144,"score_gpt":0.3773185196611654,"score_spread":0.26353034773094397,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2046273528","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0034024927,0.009707509,0.0049414095,0.089804955,0.13374802,0.00013413657,0.0011131575,0.0012342377,0.7559142],"genre_scores_gemma":[0.04610225,0.0047581405,0.0015670052,0.045831632,0.028518131,0.00017143227,0.00083067047,0.0008701684,0.8713506],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99757403,0.00080158794,0.00016087723,0.00036625477,0.00072776765,0.00036943567],"domain_scores_gemma":[0.9936773,0.0021868674,0.0004760534,0.0010716894,0.0014678882,0.0011202036],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002012695,0.00074226275,0.0005701429,0.0009098484,0.002840918,0.0071567246,0.0016470168,0.0046204347,0.26575562],"category_scores_gemma":[0.01951704,0.0002525787,0.00045175786,0.0006039905,0.0019228553,0.005270051,0.005385086,0.0051113474,0.15996858],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008717061,0.00002777913,0.00029000174,0.0002568636,0.00000865824,0.0008358627,0.0036173556,0.000023705135,0.00094103697,0.039582517,0.85093445,0.10339457],"study_design_scores_gemma":[0.000003207239,0.00000768016,0.00008604387,0.00012829904,0.0000019782303,0.00034274865,0.0009284477,0.00001740656,0.00012894905,0.0026590787,0.9956917,0.000004453154],"about_ca_topic_score_codex":0.0005748259,"about_ca_topic_score_gemma":0.0009082512,"teacher_disagreement_score":0.26575562,"about_ca_system_score_codex":0.0008976737,"about_ca_system_score_gemma":0.0015035234,"threshold_uncertainty_score":0.8890411},"labels":[],"label_agreement":null},{"id":"W2046547295","doi":"10.1080/13032917.2013.875047","title":"Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia","year":2014,"lang":"en","type":"article","venue":"Anatolia","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Prosocial behavior; Service (business); Turkish; Demographics; Psychology; Social psychology; Perception; Marketing; Business; Demography","score_opus":0.017092518227552964,"score_gpt":0.24321456117092566,"score_spread":0.22612204294337268,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2046547295","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9999238,0.000010470613,0.000005152418,0.0000050869494,4.7114858e-7,6.991604e-7,0.000006590445,1.1749859e-7,0.000047514557],"genre_scores_gemma":[0.9998913,0.000016243375,0.000014682688,0.0000041876074,8.117002e-7,0.0000014869021,0.000014353305,1.3472267e-7,0.000056762303],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99970776,0.0000861115,0.000029273495,0.000031582782,0.000059719292,0.00008543917],"domain_scores_gemma":[0.9988507,0.00023445125,0.0004384903,0.0000366932,0.00010801292,0.0003316559],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00061314803,0.00015058952,0.00017001484,0.00047433513,0.00059890875,0.00057562196,0.00019413039,0.00026826866,0.0008528015],"category_scores_gemma":[0.0010033633,0.00014895292,0.00016445573,0.00041319005,0.00041195864,0.00019783265,0.00045144532,0.00036995712,0.0001220784],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006777998,0.00008514822,0.99378586,0.000012739249,0.000013349624,0.00009698299,0.003026918,0.000031215342,0.00038912086,0.000021260761,0.00004436819,0.0024253477],"study_design_scores_gemma":[0.0000010435846,0.000084123276,0.992467,0.0000043038285,0.000003836134,0.00005614656,0.007194327,0.000057249148,0.000048858168,0.000007638615,0.00007228045,0.0000032548808],"about_ca_topic_score_codex":0.009078609,"about_ca_topic_score_gemma":0.022097977,"teacher_disagreement_score":0.009078609,"about_ca_system_score_codex":0.0004083519,"about_ca_system_score_gemma":0.0003650504,"threshold_uncertainty_score":0.018051565},"labels":[],"label_agreement":null},{"id":"W2046671470","doi":"10.1108/17465660610667784","title":"Generalizability modeling of the foundations of customer delight","year":2006,"lang":"en","type":"article","venue":"Journal of Modelling in Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Customer satisfaction; Marketing; Variance (accounting); Originality; Structural equation modeling; Variation (astronomy); Customer retention; Sample (material); Computer science; Psychology; Econometrics; Service (business); Service quality; Business; Statistics; Mathematics; Social psychology; Machine learning","score_opus":0.03583020217003566,"score_gpt":0.24679844079033605,"score_spread":0.2109682386203004,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2046671470","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.17766851,0.00051051716,0.7819839,0.002759427,0.00007086896,0.0007434398,0.0003901798,0.00054364407,0.035329435],"genre_scores_gemma":[0.9678056,0.00017617123,0.030184967,0.000115974944,0.000047855505,0.0006214359,0.00016715513,0.00005224186,0.0008285562],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9839118,0.009875798,0.00054614054,0.0024101986,0.002595386,0.0006606782],"domain_scores_gemma":[0.9039644,0.06919273,0.0068019745,0.012471852,0.0067117624,0.0008572166],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.020517154,0.0010614075,0.0010902196,0.0036620952,0.0011762354,0.0034759883,0.0020040618,0.001372672,0.007411144],"category_scores_gemma":[0.1019433,0.000815389,0.0034046278,0.0021753563,0.00452543,0.0046846564,0.0038004483,0.0030366827,0.00047740585],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022013913,0.00027909613,0.051574558,0.00038326238,0.0006547217,0.00042715124,0.005268046,0.078941464,0.0015542174,0.7879379,0.0012904338,0.07146906],"study_design_scores_gemma":[0.0000746974,0.00032130763,0.020136995,0.00022762797,0.00022033189,0.00030162506,0.0013528899,0.23855533,0.0006340215,0.73523206,0.0028810254,0.0000621445],"about_ca_topic_score_codex":0.0064367973,"about_ca_topic_score_gemma":0.0019997682,"teacher_disagreement_score":0.020517154,"about_ca_system_score_codex":0.003472304,"about_ca_system_score_gemma":0.002327501,"threshold_uncertainty_score":0.10850638},"labels":[],"label_agreement":null},{"id":"W2047156663","doi":"10.5539/ijms.v5n6p200","title":"Comparative Analysis of Internal Service Marketing Strategy and Customers’ Satisfaction in Nigerian Banking Industry between 2005–2009 and 2010–2013","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer satisfaction; Cronbach's alpha; Loyalty business model; Loyalty; Product (mathematics); Service (business); Service quality; Market share; Order (exchange); Quality (philosophy); Finance; Mathematics","score_opus":0.044107721093374866,"score_gpt":0.3170767898938522,"score_spread":0.27296906880047733,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047156663","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99886847,0.00006887575,0.000014691047,0.000048532613,0.0000025448653,0.0000026227526,0.000059765345,7.659318e-7,0.00093385985],"genre_scores_gemma":[0.99949515,0.000074141266,0.00001700765,0.000017432672,0.0000027170356,0.0000027867732,0.00011616657,5.710738e-7,0.0002739171],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99967563,0.000054382315,0.000037385864,0.000031086503,0.00008585846,0.000115748815],"domain_scores_gemma":[0.99859196,0.00036491733,0.00039780088,0.00003050908,0.0003916433,0.00022311011],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005727248,0.0001133984,0.00018143402,0.00087908504,0.00042410116,0.00086419145,0.00013281542,0.00033413235,0.0023370853],"category_scores_gemma":[0.0016455757,0.000098567216,0.00033734107,0.0012966285,0.00028614092,0.0005397357,0.0003228995,0.0004282799,0.000319983],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000096512966,0.00013374948,0.9855263,0.000033167922,0.000019506617,0.00016990147,0.0022040198,0.000089024,0.0003090492,0.00015068665,0.0004028888,0.010865183],"study_design_scores_gemma":[9.909385e-7,0.000099716126,0.9945422,0.000014460257,0.000008222423,0.00007375332,0.004587449,0.00015987716,0.00008627983,0.000016707329,0.00040704262,0.0000035493542],"about_ca_topic_score_codex":0.008423307,"about_ca_topic_score_gemma":0.013883696,"teacher_disagreement_score":0.008423307,"about_ca_system_score_codex":0.0006042488,"about_ca_system_score_gemma":0.0005198598,"threshold_uncertainty_score":0.016748548},"labels":[],"label_agreement":null},{"id":"W2047404082","doi":"10.1111/j.1745-493x.2005.04104004.x","title":"Relationship Marketing and Supplier Logistics Performance: An Extension of the Key Mediating Variables Model","year":2005,"lang":"en","type":"article","venue":"Journal of Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":89,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Business; Acquiescence; Key (lock); Affect (linguistics); Supplier relationship management; Supply chain; Marketing; Supply chain management; Industrial organization; Computer science; Psychology","score_opus":0.029844227081884694,"score_gpt":0.24187447264719367,"score_spread":0.21203024556530897,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047404082","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93735266,0.0006805004,0.031027865,0.0037212041,0.00009228861,0.0003979364,0.00044835973,0.00009196214,0.026187249],"genre_scores_gemma":[0.9960639,0.00021355302,0.0024500794,0.00006683481,0.000024842268,0.000112699934,0.000065886416,0.0000041368103,0.0009981586],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983828,0.0009582385,0.000052866617,0.000174749,0.00020771242,0.00022363615],"domain_scores_gemma":[0.98697925,0.009453247,0.0013539065,0.0004980801,0.0010701073,0.00064546935],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032858881,0.001015928,0.0004865153,0.0013962368,0.0005496143,0.0018620127,0.0011518367,0.0009431163,0.010956135],"category_scores_gemma":[0.0113740675,0.00035114173,0.0009955291,0.0009531034,0.0013416039,0.0019008542,0.0018601001,0.001406146,0.0004851394],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059760024,0.0023056378,0.59157526,0.000787494,0.0013616794,0.0017061624,0.005392032,0.026351849,0.0025442662,0.27272645,0.005772228,0.08887929],"study_design_scores_gemma":[0.0006492883,0.0029323227,0.47814542,0.0010283407,0.0028424447,0.0016209916,0.009886588,0.23987985,0.0030861716,0.24653889,0.01318952,0.00020007565],"about_ca_topic_score_codex":0.0051123323,"about_ca_topic_score_gemma":0.0026250503,"teacher_disagreement_score":0.010956135,"about_ca_system_score_codex":0.0011135007,"about_ca_system_score_gemma":0.0026149175,"threshold_uncertainty_score":0.03665191},"labels":[],"label_agreement":null},{"id":"W2047492814","doi":"10.1108/09604521211281378","title":"Service excellence models: a critical discussion and comparison","year":2012,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":61,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Excellence; Service (business); Quality (philosophy); Service quality; Context (archaeology); Service design; Business; Loyalty; Computer science; Process management; Marketing; Service delivery framework; Political science","score_opus":0.09589199110563494,"score_gpt":0.3377681480037039,"score_spread":0.24187615689806896,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047492814","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07391872,0.16938625,0.1587367,0.3722866,0.014722919,0.003401511,0.00046554703,0.00046217747,0.20661958],"genre_scores_gemma":[0.7963491,0.070507094,0.0961252,0.022860484,0.0030018548,0.0036074666,0.00032204986,0.00031784407,0.006908926],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.93614113,0.048918385,0.0027805602,0.0016497385,0.008892339,0.0016178112],"domain_scores_gemma":[0.8695901,0.10623408,0.0032116706,0.0020693522,0.017743776,0.0011509297],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06486046,0.0019814991,0.0016412844,0.02293933,0.008016073,0.018645497,0.0044462495,0.005522261,0.0036032181],"category_scores_gemma":[0.08819146,0.00049687235,0.0022778248,0.016329011,0.021774523,0.023812024,0.008668459,0.009291515,0.0005152878],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012115417,0.00010068201,0.0018095003,0.0016998453,0.00007552681,0.00065282837,0.046098,0.0007320296,0.00017675468,0.8550675,0.018762704,0.074703395],"study_design_scores_gemma":[0.000049849208,0.0002797526,0.0031274508,0.0112931905,0.000118688666,0.0011492072,0.19462217,0.005825596,0.0007416281,0.43200147,0.35065383,0.00013721894],"about_ca_topic_score_codex":0.0053810775,"about_ca_topic_score_gemma":0.0047260765,"teacher_disagreement_score":0.06486046,"about_ca_system_score_codex":0.032223094,"about_ca_system_score_gemma":0.012583812,"threshold_uncertainty_score":0.343019},"labels":[],"label_agreement":null},{"id":"W2047656948","doi":"10.5539/ass.v11n10p56","title":"Strategic Effects of Product Innovation, Service Quality, and Relationship Quality on Brand Equity","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Brand equity; Business; Structural equation modeling; Product (mathematics); Quality (philosophy); Marketing; Service quality; Equity (law); Product innovation; Brand management; Service (business); Order (exchange); Computer science; Political science; Mathematics; Finance","score_opus":0.18972842200655893,"score_gpt":0.3922041786264132,"score_spread":0.20247575661985429,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047656948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9896605,0.00027840276,0.00060493173,0.0002575109,0.000005624421,0.00001738332,0.00002393836,0.000003625233,0.009148028],"genre_scores_gemma":[0.99955875,0.00008249422,0.00013161673,0.000014353773,0.0000028139998,0.000002609453,0.0000066940197,6.1282987e-7,0.00019992953],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987233,0.000545694,0.000055947527,0.00009908489,0.00029207778,0.0002838241],"domain_scores_gemma":[0.98667204,0.008461259,0.0023570915,0.00035151237,0.0008284857,0.0013295284],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018849568,0.0002386912,0.0002579865,0.00087078504,0.00044309808,0.0015035177,0.00021274916,0.00044457315,0.004716867],"category_scores_gemma":[0.0066601215,0.00011989592,0.00067820534,0.0006721142,0.0011261485,0.0009748079,0.0013900435,0.00079284504,0.00015586431],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032311995,0.0007202022,0.9274519,0.00013153994,0.00019558838,0.00036000978,0.0025430857,0.0014189761,0.0023321505,0.014502991,0.0001926154,0.04982777],"study_design_scores_gemma":[0.000021501291,0.0004302506,0.98584366,0.000077755234,0.00020494568,0.00014135068,0.0030809063,0.0032603373,0.0008448775,0.0050483057,0.0010296112,0.000016482169],"about_ca_topic_score_codex":0.00551091,"about_ca_topic_score_gemma":0.005982536,"teacher_disagreement_score":0.00551091,"about_ca_system_score_codex":0.0010838009,"about_ca_system_score_gemma":0.001680909,"threshold_uncertainty_score":0.015779495},"labels":[],"label_agreement":null},{"id":"W2047673798","doi":"10.1108/ejm-04-2012-0207","title":"E-relationship marketing: a cognitive mapping introspection in the banking sector","year":2014,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Originality; Marketing; Usability; Relationship marketing; Quality (philosophy); Exploratory research; Introspection; Customer satisfaction; Business; Knowledge management; Psychology; Marketing management; Computer science; Sociology; Creativity; Social psychology","score_opus":0.03344133621202708,"score_gpt":0.2319241843953955,"score_spread":0.19848284818336842,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047673798","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8638659,0.001810761,0.060910966,0.003014229,0.000083116225,0.0002720454,0.000070805305,0.00017005537,0.06980217],"genre_scores_gemma":[0.97645515,0.0010981438,0.018839773,0.0005273875,0.000046443416,0.00007251941,0.000029621347,0.00003702171,0.0028939408],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99785894,0.0015067562,0.00005157752,0.00013796595,0.0003234481,0.00012131247],"domain_scores_gemma":[0.9928116,0.0056424397,0.00047438405,0.00035258575,0.00048068346,0.00023836258],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046202326,0.00046521839,0.00019982303,0.0016627769,0.001217343,0.0044776737,0.0005186447,0.000810777,0.0018101119],"category_scores_gemma":[0.0069219866,0.00024161306,0.00029122952,0.00087364943,0.0022687637,0.0044897143,0.0021622202,0.0017876822,0.0002793193],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010396209,0.0012423627,0.06559002,0.000523821,0.000048335798,0.001612716,0.50197005,0.0014857079,0.009044378,0.04929054,0.003137284,0.36595082],"study_design_scores_gemma":[0.00003988489,0.0009836379,0.19107963,0.0016921068,0.00009827906,0.0053788708,0.544394,0.023072153,0.011168409,0.112783544,0.109147795,0.00016175225],"about_ca_topic_score_codex":0.001138655,"about_ca_topic_score_gemma":0.0016604648,"teacher_disagreement_score":0.0046202326,"about_ca_system_score_codex":0.00093716057,"about_ca_system_score_gemma":0.0015758654,"threshold_uncertainty_score":0.024434447},"labels":[],"label_agreement":null},{"id":"W2048488047","doi":"10.1504/ijnvo.2011.037162","title":"A fuzzy prediction model for calling communities","year":2010,"lang":"en","type":"article","venue":"International Journal of Networking and Virtual Organisations","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Computer science; Support vector machine; Data mining; Machine learning; Classifier (UML); Profitability index; Artificial intelligence; Fuzzy logic; Identification (biology)","score_opus":0.0421410911339255,"score_gpt":0.27775403665028014,"score_spread":0.23561294551635464,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2048488047","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20626843,0.00043916277,0.782636,0.0012936906,0.0001231831,0.00016869277,0.0008405747,0.00062383903,0.0076064006],"genre_scores_gemma":[0.9312309,0.0002109251,0.061342742,0.000104949104,0.000069518115,0.00019777652,0.0004981418,0.000030656178,0.006314425],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.999421,0.00011518104,0.000032384305,0.0001732337,0.00014952631,0.00010867954],"domain_scores_gemma":[0.99779874,0.0012785142,0.00020458156,0.00007732598,0.0005460312,0.000094681986],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018161287,0.0005630592,0.0008093385,0.0013552823,0.00083359086,0.001330099,0.0021371017,0.0016973667,0.0039480515],"category_scores_gemma":[0.0048993784,0.00031259525,0.0007852288,0.00096239446,0.00057142024,0.0015150424,0.0004775943,0.0012370215,0.0007480134],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018175927,0.00013621399,0.0053487658,0.000048243466,0.000053976768,0.00022241064,0.00022239305,0.9281454,0.0013451715,0.0150760645,0.0018775559,0.047342043],"study_design_scores_gemma":[0.0000031208633,0.0000065630907,0.00017861245,0.0000024179953,0.0000038682783,0.000009583216,0.000006722582,0.99803144,0.000052566276,0.001614758,0.00008694064,0.0000033843098],"about_ca_topic_score_codex":0.03268027,"about_ca_topic_score_gemma":0.018150762,"teacher_disagreement_score":0.03268027,"about_ca_system_score_codex":0.0018067722,"about_ca_system_score_gemma":0.0010428304,"threshold_uncertainty_score":0.06498009},"labels":[],"label_agreement":null},{"id":"W2048512484","doi":"10.5267/j.msl.2013.12.008","title":"Investigating the effect of different conflict management strategies on brand promise: A case study of banking industry","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Banking industry; Business; Marketing; Industrial organization; Brand management; Operations management; Advertising; Process management; Economics; Accounting","score_opus":0.025527048758987213,"score_gpt":0.26663650721040444,"score_spread":0.24110945845141724,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2048512484","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999158,0.000041511426,0.0001310343,0.00011450813,0.0000017861686,0.000017109378,0.0000048245874,0.0000012949339,0.0005298836],"genre_scores_gemma":[0.9986285,0.00015505336,0.0006559941,0.000063064195,0.000004872245,0.000019554029,0.000010895928,0.0000017289257,0.0004602987],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9980458,0.0012671881,0.000062583094,0.00010267851,0.00024512346,0.00027670397],"domain_scores_gemma":[0.9914384,0.006050192,0.0010023604,0.00029272737,0.0005301821,0.0006861414],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035645985,0.00031005254,0.0003399547,0.0012344221,0.0041813324,0.0014703871,0.00091789884,0.0017209935,0.0024749269],"category_scores_gemma":[0.00785386,0.00034724447,0.00046489545,0.0010001141,0.0014652384,0.0016553103,0.0012040553,0.0013021207,0.00024640758],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00089106365,0.014085396,0.5208234,0.0006532903,0.00018197835,0.032102477,0.3459086,0.0018584206,0.0069344305,0.0040637576,0.0017242349,0.07077296],"study_design_scores_gemma":[0.0002523164,0.0059272703,0.40575746,0.000260711,0.0002536021,0.013557129,0.5473315,0.010828774,0.0058104456,0.001996066,0.007850478,0.00017424705],"about_ca_topic_score_codex":0.005240432,"about_ca_topic_score_gemma":0.016681997,"teacher_disagreement_score":0.005240432,"about_ca_system_score_codex":0.0015649757,"about_ca_system_score_gemma":0.001193733,"threshold_uncertainty_score":0.018851638},"labels":[],"label_agreement":null},{"id":"W2049098825","doi":"10.1108/jcm-05-2013-0569","title":"Prior consumer satisfaction and alliance encounter satisfaction attributions","year":2013,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Alliance; Cognitive dissonance; Marketing; Context (archaeology); Value (mathematics); Attribution; Psychology; Originality; Resource dependence theory; Explanatory power; Social psychology; Business; Economics; Microeconomics","score_opus":0.018576716636565994,"score_gpt":0.24822862269654697,"score_spread":0.22965190605998098,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2049098825","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99675876,0.000036476795,0.00021914023,0.000051356805,0.0000035360238,0.000016333048,0.00006616266,0.0000049635487,0.002843292],"genre_scores_gemma":[0.9995196,0.000022617323,0.000121015,0.000014291105,0.0000037208329,0.000010095577,0.000069903515,0.0000019270371,0.00023684482],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986532,0.00050046394,0.00013145022,0.00012096212,0.00048921356,0.00010472622],"domain_scores_gemma":[0.9797306,0.010532376,0.005317046,0.001550841,0.0016417453,0.001227429],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002417489,0.00019022042,0.00027671244,0.00082387077,0.00053069036,0.0015082655,0.00021613688,0.00043956508,0.009089323],"category_scores_gemma":[0.018743921,0.00014384421,0.000536707,0.0008118416,0.000681063,0.0008153656,0.001094849,0.0007648067,0.0003402389],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029249126,0.00040987387,0.9817218,0.000057224443,0.00010452685,0.00007534978,0.00226443,0.00023573556,0.0004088802,0.00052441563,0.00018627582,0.013718898],"study_design_scores_gemma":[0.000011139611,0.0002474054,0.9939856,0.000018557495,0.000039743132,0.00012987624,0.0036059949,0.0007566589,0.00032131377,0.0004577339,0.0004095057,0.000016496017],"about_ca_topic_score_codex":0.0017013687,"about_ca_topic_score_gemma":0.0020681669,"teacher_disagreement_score":0.009089323,"about_ca_system_score_codex":0.00040318278,"about_ca_system_score_gemma":0.00024208645,"threshold_uncertainty_score":0.030406833},"labels":[],"label_agreement":null},{"id":"W2049221718","doi":"10.1108/sbm-08-2011-0069","title":"Mind, body, or spirit? An exploration of customer motivations to purchase university licensed merchandise","year":2014,"lang":"en","type":"article","venue":"Sport Business and Management An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Reputation; Marketing; Originality; Business; Quality (philosophy); Value (mathematics); Advertising; Qualitative research; Sociology; Computer science","score_opus":0.04458032901223708,"score_gpt":0.28230677987139974,"score_spread":0.23772645085916266,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2049221718","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981476,0.000059028625,0.000088273395,0.0002129306,0.000003586225,0.000008980508,0.000013782022,0.000001067777,0.0014647441],"genre_scores_gemma":[0.99924743,0.00006809629,0.00018925272,0.00014340691,0.0000040701784,0.000010608306,0.0000171306,0.0000012784064,0.00031877018],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99935275,0.00033696354,0.000023582863,0.00003723646,0.00016562539,0.00008387621],"domain_scores_gemma":[0.9955427,0.0026114187,0.00090679375,0.00013062332,0.00045744362,0.00035107086],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016885631,0.00013200623,0.00019645144,0.0004760596,0.0010015888,0.0028341962,0.00024156837,0.0006003642,0.0029827922],"category_scores_gemma":[0.0055384543,0.0001898142,0.00027513455,0.0004872606,0.00096386176,0.0014177752,0.0008894496,0.0010086366,0.00022365828],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035215812,0.0007181358,0.8140736,0.00023024238,0.00009239346,0.00056990044,0.13312523,0.000114614704,0.0016374276,0.0028882916,0.0011361723,0.045061674],"study_design_scores_gemma":[0.000015704978,0.0003444894,0.72404444,0.000106473504,0.000044629203,0.0004973093,0.26854295,0.0009062676,0.00037181654,0.0013036235,0.0037828372,0.000039427523],"about_ca_topic_score_codex":0.0025156897,"about_ca_topic_score_gemma":0.0050665922,"teacher_disagreement_score":0.0029827922,"about_ca_system_score_codex":0.00054458843,"about_ca_system_score_gemma":0.0006223014,"threshold_uncertainty_score":0.009978473},"labels":[],"label_agreement":null},{"id":"W2049283039","doi":"10.1108/08876041211199733","title":"Service loyalty: accounting for social capital","year":2012,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":81,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Loyalty business model; Business; Marketing; Social capital; Customer retention; Customer advocacy; Service (business); Service quality; Sociology","score_opus":0.02333189282315584,"score_gpt":0.2647258935079406,"score_spread":0.24139400068478478,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2049283039","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95383525,0.0010838512,0.018143343,0.0021797584,0.00008193562,0.00021228318,0.0006566804,0.000086442116,0.023720406],"genre_scores_gemma":[0.9984511,0.00009253309,0.00087378774,0.0000319477,0.000018636776,0.000023269726,0.00008062756,0.000002248231,0.00042571247],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997881,0.00092502485,0.00012472167,0.00022400368,0.00038439187,0.0004609615],"domain_scores_gemma":[0.98538464,0.0073826243,0.0036254763,0.0012704731,0.0011741957,0.0011625985],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019257765,0.0004241388,0.00032609268,0.0021296334,0.00091323094,0.0019691105,0.0006805605,0.00055828673,0.00404357],"category_scores_gemma":[0.016552346,0.00013201706,0.0006986134,0.0027601018,0.00109687,0.0023153508,0.0016333325,0.0010914723,0.00021611956],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000105160936,0.00028969097,0.89349097,0.00014663166,0.0003532957,0.0001853672,0.0011464146,0.0064113634,0.0001510743,0.027316019,0.0019567078,0.06844719],"study_design_scores_gemma":[0.000036881927,0.0006486869,0.8010853,0.0005452171,0.0006499941,0.0006862949,0.0048895646,0.10677515,0.00089684775,0.07526404,0.008415866,0.000106208856],"about_ca_topic_score_codex":0.01731586,"about_ca_topic_score_gemma":0.013585434,"teacher_disagreement_score":0.01731586,"about_ca_system_score_codex":0.0014530725,"about_ca_system_score_gemma":0.0020805765,"threshold_uncertainty_score":0.034430146},"labels":[],"label_agreement":null},{"id":"W2049893579","doi":"10.1057/palgrave.jdm.3240059","title":"‘I wouldn't start from here’: Finding a way in CRM projects","year":2001,"lang":"en","type":"article","venue":"Journal of Database Marketing & Customer Strategy Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Geomechanica (Canada)","funders":"","keywords":"Business; Customer relationship management; Work (physics); Plan (archaeology); Set (abstract data type); Process management; Marketing; Point (geometry); Project management; Knowledge management; Computer science; Engineering","score_opus":0.04826906671312744,"score_gpt":0.2787447312846514,"score_spread":0.23047566457152394,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2049893579","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.18914641,0.002350421,0.009093256,0.6427671,0.004469214,0.00024663826,0.00006784784,0.0006089738,0.15125003],"genre_scores_gemma":[0.8265873,0.0021439202,0.016202616,0.105562024,0.00077831175,0.0003115072,0.00010758307,0.0005920191,0.04771474],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.97133315,0.019773437,0.00070997956,0.0012097666,0.0040982566,0.0028754119],"domain_scores_gemma":[0.972453,0.0075770756,0.0023616198,0.0010348542,0.004953407,0.011620132],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.024649333,0.0005786601,0.0005418755,0.0017652072,0.034194037,0.022988945,0.0037857993,0.016231993,0.015160572],"category_scores_gemma":[0.061967302,0.00096300995,0.00063589384,0.0023879556,0.016876642,0.04151169,0.0145088285,0.020082071,0.0063717137],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013398193,0.00040454444,0.01448147,0.0002697672,0.00003857281,0.0027593062,0.46115193,0.00012673702,0.0011985669,0.05404866,0.30013555,0.16525094],"study_design_scores_gemma":[0.000032377895,0.00014623138,0.0047448697,0.00050869153,0.000025109766,0.0013449292,0.75393677,0.0002930478,0.00033150616,0.020387035,0.21813996,0.0001094265],"about_ca_topic_score_codex":0.006506414,"about_ca_topic_score_gemma":0.014082317,"teacher_disagreement_score":0.034194037,"about_ca_system_score_codex":0.0048171193,"about_ca_system_score_gemma":0.0132599,"threshold_uncertainty_score":0.13035971},"labels":[],"label_agreement":null},{"id":"W2050318754","doi":"10.1108/08876040410548302","title":"The effect of cognitive trust on hostage relationships","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Affect (linguistics); Continuance; Cognition; Transactional leadership; Structural equation modeling; Perception; Survey data collection; Psychology; Service (business); Business; Social psychology; Transaction cost; Marketing; Finance","score_opus":0.01342143589176321,"score_gpt":0.24580834322311285,"score_spread":0.23238690733134965,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2050318754","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99517196,0.00010500218,0.0007016089,0.00020369826,0.0000054409743,0.000008918037,0.000012291725,0.000004497119,0.003786519],"genre_scores_gemma":[0.999765,0.000035814137,0.00007575809,0.0000112093185,0.0000033814636,0.000002332559,0.0000062184495,6.110839e-7,0.00009969674],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997059,0.0013270354,0.00023278526,0.00014612399,0.0008863539,0.000348656],"domain_scores_gemma":[0.94906306,0.02134462,0.020137586,0.002461765,0.0023666122,0.0046263556],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023185022,0.00018610364,0.00025720647,0.00072424713,0.0011425387,0.0020368253,0.00029530996,0.000546552,0.0030703957],"category_scores_gemma":[0.032174524,0.00019562842,0.00036246478,0.000460207,0.0014794313,0.0012555448,0.0017515596,0.0014180607,0.00016329707],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000349601,0.00051732146,0.95334655,0.000055274464,0.00015772381,0.0004076475,0.0070413915,0.00051010196,0.00093800103,0.0034907367,0.00020530747,0.032980252],"study_design_scores_gemma":[0.00002453347,0.00061467185,0.98312724,0.00004875333,0.00009317669,0.00085313106,0.008177126,0.0021755463,0.00050139334,0.0029652906,0.001371914,0.000047151163],"about_ca_topic_score_codex":0.0027470393,"about_ca_topic_score_gemma":0.003733852,"teacher_disagreement_score":0.0030703957,"about_ca_system_score_codex":0.00072340906,"about_ca_system_score_gemma":0.0006889944,"threshold_uncertainty_score":0.0122615695},"labels":[],"label_agreement":null},{"id":"W2051020202","doi":"10.2753/mtp1069-6679150101","title":"Customer Value Creation: A Practical Framework","year":2007,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":992,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Conceptual framework; Product (mathematics); Customer value; Task (project management); Value (mathematics); Computer science; Business; Process management; New product development; Value creation; Marketing; Knowledge management; Systems engineering; Engineering; Sociology","score_opus":0.02555906351720624,"score_gpt":0.33227403697526314,"score_spread":0.3067149734580569,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2051020202","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.007627328,0.008621528,0.48948625,0.06734312,0.0009452632,0.00072247564,0.00022394296,0.00025969345,0.4247703],"genre_scores_gemma":[0.56433237,0.0135407355,0.37139517,0.004805677,0.0019903095,0.002399018,0.00029815515,0.00014319435,0.041095436],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9943763,0.003339703,0.00021780442,0.00043980504,0.0011635202,0.0004629346],"domain_scores_gemma":[0.996278,0.0020078693,0.00022202388,0.00024050043,0.00086195784,0.00038967424],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00919495,0.0016691159,0.00074606563,0.004799003,0.004793067,0.016523844,0.004520058,0.007034788,0.009069035],"category_scores_gemma":[0.00872547,0.00075756724,0.00072417536,0.0042048227,0.018688234,0.017197208,0.006868958,0.005133846,0.002395884],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000022377155,0.000011723482,0.0000501642,0.00003148916,0.0000013323569,0.00006886062,0.00043647035,0.00048717283,0.000019492618,0.99190724,0.001613521,0.005370367],"study_design_scores_gemma":[0.000009154948,0.000019254625,0.000074285,0.0001987149,0.0000038249273,0.00015653593,0.0011091769,0.00355421,0.000058212227,0.94409436,0.050708555,0.000013779373],"about_ca_topic_score_codex":0.0046363105,"about_ca_topic_score_gemma":0.0027998069,"teacher_disagreement_score":0.016523844,"about_ca_system_score_codex":0.0073036044,"about_ca_system_score_gemma":0.007121324,"threshold_uncertainty_score":0.05299163},"labels":[],"label_agreement":null},{"id":"W2051244461","doi":"10.1108/13522750910927205","title":"Targets of commitment in service provider‐consumer relationships: a prototyping study","year":2009,"lang":"en","type":"article","venue":"Qualitative Market Research An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University; Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Construct (python library); Service (business); Knowledge management; Exploratory research; Organizational commitment; Originality; Service provider; Marketing; Relationship marketing; Identification (biology); Business; Psychology; Process management; Computer science; Social psychology; Marketing management; Creativity; Sociology","score_opus":0.21923744198580394,"score_gpt":0.4684783364795549,"score_spread":0.24924089449375095,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2051244461","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99630547,0.00003043246,0.0009904312,0.000120463184,0.000004393562,0.00019279761,0.000011636857,0.000006563867,0.0023377913],"genre_scores_gemma":[0.99727756,0.000097554665,0.0016076925,0.00006882641,0.0000037088982,0.00041983582,0.000016108492,0.0000055094715,0.0005031932],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99249506,0.0058930847,0.00016202041,0.00022924364,0.0007113231,0.0005093604],"domain_scores_gemma":[0.9481222,0.04479974,0.0016469106,0.0015784315,0.002289769,0.0015629356],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01269906,0.0003716881,0.0004402454,0.0010717297,0.0031053808,0.0023033998,0.00097546197,0.001341298,0.003879535],"category_scores_gemma":[0.0330386,0.00061327167,0.00033556696,0.0010026161,0.0024822517,0.003059819,0.0023590454,0.0020036842,0.0003353674],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010311713,0.0077892444,0.091312066,0.00056330016,0.000028716018,0.00387582,0.8003458,0.0011731195,0.0053776954,0.014375548,0.0017896041,0.07233793],"study_design_scores_gemma":[0.00038653577,0.008340455,0.07575924,0.0004211256,0.000076619785,0.002634672,0.88217366,0.0061563645,0.0058889017,0.005235605,0.012760426,0.00016643162],"about_ca_topic_score_codex":0.0016331745,"about_ca_topic_score_gemma":0.0019574538,"teacher_disagreement_score":0.01269906,"about_ca_system_score_codex":0.0016986561,"about_ca_system_score_gemma":0.0018576116,"threshold_uncertainty_score":0.06715983},"labels":[],"label_agreement":null},{"id":"W2051318337","doi":"10.3917/riges.271.0022","title":"Le marketing de partage comme outil de marketing pour l'entreprise","year":2002,"lang":"fr","type":"article","venue":"Gestion","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.04003722124537136,"score_gpt":0.2444988306862466,"score_spread":0.2044616094408752,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2051318337","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.15309471,0.028170124,0.02593228,0.075138085,0.0017200203,0.00045294184,0.00027624873,0.00038250553,0.71483296],"genre_scores_gemma":[0.6571019,0.015336322,0.009915901,0.0056972103,0.0006538141,0.00013888271,0.00012695306,0.00014871376,0.31088024],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9987185,0.0005290006,0.00001962183,0.00011975525,0.00042917754,0.00018397343],"domain_scores_gemma":[0.99690694,0.00096104876,0.00027239532,0.00021100389,0.0010478646,0.0006007526],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020793749,0.0005287575,0.0003615594,0.00082555803,0.0038809502,0.007247841,0.0007110887,0.0016969822,0.037452377],"category_scores_gemma":[0.002600708,0.00022033813,0.00036298035,0.0011180269,0.0047296304,0.0035521614,0.0015204273,0.0023839534,0.0031190265],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033317602,0.00046660833,0.01145319,0.0015389742,0.00006907734,0.0007386506,0.031048913,0.0010750408,0.010847095,0.37411794,0.072752886,0.49555844],"study_design_scores_gemma":[0.00002888371,0.00027384897,0.027549315,0.0012925899,0.00007279092,0.00036051255,0.017431797,0.00155054,0.003313113,0.026555406,0.9214985,0.00007253424],"about_ca_topic_score_codex":0.08186559,"about_ca_topic_score_gemma":0.11961541,"teacher_disagreement_score":0.08186559,"about_ca_system_score_codex":0.010374333,"about_ca_system_score_gemma":0.01134793,"threshold_uncertainty_score":0.16277814},"labels":[],"label_agreement":null},{"id":"W2051893000","doi":"10.5539/ijms.v2n2p47","title":"Perceived Justice in Service Recovery and Recovery Satisfaction: The Moderating Role of Corporate Image","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":72,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Interactional justice; Service recovery; Distributive justice; Economic Justice; Psychology; Procedural justice; Service (business); Social psychology; Business; Marketing; Service quality; Political science; Perception; Law","score_opus":0.027703580861165155,"score_gpt":0.27844364564636437,"score_spread":0.2507400647851992,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2051893000","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997101,0.00014106397,0.0002460272,0.00031768405,0.0000096210615,0.000013538983,0.000018793502,0.000003447247,0.0021487668],"genre_scores_gemma":[0.999592,0.000041237447,0.00006555252,0.000037392685,0.000007028055,0.0000039417196,0.000015378128,0.0000013928806,0.00023609474],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99801433,0.0008213994,0.00010037622,0.00013356663,0.00045835896,0.00047184658],"domain_scores_gemma":[0.9896209,0.003854427,0.0034161294,0.00042712106,0.0009125847,0.0017687399],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001774817,0.0002823599,0.00033377353,0.0006160617,0.0008406991,0.0013260709,0.00028482953,0.00040858687,0.004835712],"category_scores_gemma":[0.006451763,0.00012239719,0.0004998046,0.00047116895,0.0013064644,0.00077656645,0.001579509,0.0014842248,0.00017875795],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000586755,0.0019917742,0.9466551,0.00010233632,0.00022063767,0.00033180628,0.0044326936,0.00021885386,0.0015088796,0.0018684453,0.00040077794,0.041682128],"study_design_scores_gemma":[0.000009217796,0.00022704057,0.9950504,0.000022221167,0.00004273507,0.00009802635,0.0030441377,0.00034099814,0.00034010483,0.00034022002,0.00047531712,0.000009678924],"about_ca_topic_score_codex":0.0029163405,"about_ca_topic_score_gemma":0.0054391795,"teacher_disagreement_score":0.004835712,"about_ca_system_score_codex":0.00067028665,"about_ca_system_score_gemma":0.000996471,"threshold_uncertainty_score":0.016177118},"labels":[],"label_agreement":null},{"id":"W2052116337","doi":"10.1080/10978520903022089","title":"Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America","year":2009,"lang":"en","type":"article","venue":"Latin American Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":209,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Loyalty; Graduation (instrument); Mediation; Psychology; Higher education; Order (exchange); Service quality; Quality (philosophy); Marketing; Service (business); Social psychology; Business; Political science; Engineering","score_opus":0.06957090375571667,"score_gpt":0.3302624091446369,"score_spread":0.2606915053889202,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052116337","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981061,0.00030931516,0.00022418138,0.00026654717,0.000004113056,0.000011905201,0.000045631685,0.0000017503777,0.0010303324],"genre_scores_gemma":[0.99940467,0.00019413818,0.00010746768,0.00004857497,0.0000037152463,0.000017117143,0.000058475092,0.0000010448916,0.00016480348],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99860543,0.0010158697,0.000044220047,0.000084274034,0.000076425866,0.00017387158],"domain_scores_gemma":[0.9957598,0.0024655855,0.0007214882,0.00013945052,0.0005911674,0.0003225612],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035239172,0.00019647392,0.00042632813,0.0011252804,0.00070570176,0.001438299,0.0005120929,0.0004513401,0.00269491],"category_scores_gemma":[0.005879357,0.0001761378,0.0005923293,0.001799155,0.00066888396,0.0006768932,0.0010420876,0.00086527,0.000109722445],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000037430273,0.00016593901,0.9910062,0.000028365434,0.000116156065,0.00007172935,0.0010403472,0.00030294288,0.000065564556,0.0008461832,0.0001988247,0.0061202995],"study_design_scores_gemma":[0.000029476558,0.0002101968,0.97929573,0.00016259192,0.00022292393,0.000105715866,0.013030896,0.0047420743,0.0000930588,0.00092576956,0.001171828,0.000009777049],"about_ca_topic_score_codex":0.072382666,"about_ca_topic_score_gemma":0.06098173,"teacher_disagreement_score":0.072382666,"about_ca_system_score_codex":0.0012911139,"about_ca_system_score_gemma":0.0017864149,"threshold_uncertainty_score":0.14392269},"labels":[],"label_agreement":null},{"id":"W2052470472","doi":"10.1108/03090560210437299","title":"Market‐oriented value creation in service firms","year":2002,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Business; Market orientation; Marketing; Market share; Value proposition; Industrial organization; Cash flow; Finance","score_opus":0.02237769811539742,"score_gpt":0.22294151307372304,"score_spread":0.20056381495832562,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052470472","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9402358,0.00036864937,0.003611741,0.0011014468,0.000007367318,0.000044570454,0.00004428657,0.000020461279,0.05456572],"genre_scores_gemma":[0.99895895,0.00009382738,0.00018221658,0.000017395827,0.0000037967268,0.0000060727207,0.000013566927,9.0797363e-7,0.0007232177],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99973506,0.00007004606,0.0000050200524,0.000019453779,0.000043675096,0.0001268294],"domain_scores_gemma":[0.99869245,0.00037863973,0.00030086766,0.000045361627,0.0001037367,0.00047907702],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005292658,0.00013961212,0.00018120528,0.0010320895,0.00071967393,0.0033466376,0.00024034067,0.0008698791,0.0043656765],"category_scores_gemma":[0.002063586,0.00016368432,0.00027403788,0.0010907422,0.0013805131,0.0020491339,0.0010258944,0.0006071051,0.0003479565],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024239781,0.0009169621,0.188942,0.00010850507,0.00004905215,0.0010355359,0.0046377312,0.011840456,0.0020719538,0.73646545,0.0026875234,0.0510024],"study_design_scores_gemma":[0.00017070232,0.0003563878,0.2605375,0.00016233815,0.000064047934,0.0006592892,0.012252543,0.09116892,0.0012998967,0.61493707,0.018312734,0.00007848335],"about_ca_topic_score_codex":0.008785846,"about_ca_topic_score_gemma":0.0073590404,"teacher_disagreement_score":0.008785846,"about_ca_system_score_codex":0.0029824956,"about_ca_system_score_gemma":0.0013377685,"threshold_uncertainty_score":0.021639645},"labels":[],"label_agreement":null},{"id":"W2052503268","doi":"10.1300/j073v08n02_07","title":"Chinese Cultural Values: Their Implications for Travel and Tourism Marketing","year":2000,"lang":"en","type":"article","venue":"Journal of Travel & Tourism Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":178,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Tourism; Marketing; China; Hospitality; Cultural values; Hofstede's cultural dimensions theory; Conceptual framework; Population; Business; Quarter (Canadian coin); Advertising; Consumer behaviour; Destination marketing; Sociology; Destinations; Political science; Geography; Social science","score_opus":0.019839989566283012,"score_gpt":0.2731572576654413,"score_spread":0.2533172680991583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052503268","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93046004,0.0033494157,0.00035933903,0.0070805033,0.000071640134,0.000030472213,0.00006449965,0.0000053131985,0.05857878],"genre_scores_gemma":[0.9983631,0.0008792823,0.00009134831,0.00012511294,0.000020529067,0.0000051108013,0.000008311772,6.233775e-7,0.000506793],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99966323,0.00015530466,0.00001301212,0.000020062056,0.00007019931,0.000078198056],"domain_scores_gemma":[0.99864,0.0004657881,0.00032440433,0.00003636451,0.00019946156,0.00033401742],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007152941,0.00019197034,0.00014173359,0.0010478372,0.0018843891,0.0028713183,0.00020764876,0.0003098631,0.0031772251],"category_scores_gemma":[0.0017387966,0.0000722429,0.00015564747,0.0021466417,0.0032422566,0.0008536193,0.0008828549,0.0005109164,0.000067213405],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019309504,0.00027562713,0.50626385,0.00047768062,0.00010024481,0.0027221406,0.12338281,0.0009817745,0.0010515464,0.19025733,0.009147158,0.16514672],"study_design_scores_gemma":[0.000029831614,0.0001151431,0.7382644,0.00058278686,0.0000931468,0.0007721345,0.17359477,0.0023339605,0.00049773447,0.056139823,0.02751796,0.00005835769],"about_ca_topic_score_codex":0.043049794,"about_ca_topic_score_gemma":0.045650184,"teacher_disagreement_score":0.043049794,"about_ca_system_score_codex":0.0037609946,"about_ca_system_score_gemma":0.0033505606,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W2052594568","doi":"10.1016/j.jbusres.2010.10.003","title":"More on the role of switching costs in service markets: A research note","year":2010,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":70,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Complaint; Moderation; Affect (linguistics); Business; Marketing; Service (business); Psychology; Social psychology","score_opus":0.07547891752322172,"score_gpt":0.37750729676559885,"score_spread":0.30202837924237713,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052594568","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.14678001,0.15051392,0.03210969,0.42498133,0.0034664974,0.00015511093,0.0015753561,0.0001312706,0.2402868],"genre_scores_gemma":[0.7001466,0.13583976,0.008812157,0.052667834,0.013131566,0.0000747027,0.00070019596,0.00022270458,0.08840445],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9986834,0.0003352725,0.000064075866,0.00028909656,0.00036302352,0.00026524664],"domain_scores_gemma":[0.95450306,0.038643032,0.0015896931,0.001673658,0.0029734208,0.0006171264],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041585495,0.000975765,0.0018077105,0.0023242226,0.0014949883,0.008013598,0.0027534268,0.0059210947,0.071892746],"category_scores_gemma":[0.012654204,0.00031375192,0.002690185,0.0036513973,0.004219034,0.023069074,0.0015241411,0.0061345473,0.0026275134],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042233363,0.000799665,0.010791921,0.0014855275,0.00026125315,0.0005183949,0.0021796476,0.005280586,0.0015401838,0.81055135,0.036011603,0.13015758],"study_design_scores_gemma":[0.00014504853,0.00033514338,0.022648387,0.001194754,0.0003681525,0.00036829332,0.0050373394,0.005330641,0.0015268216,0.85116255,0.11168882,0.00019403419],"about_ca_topic_score_codex":0.021520177,"about_ca_topic_score_gemma":0.017614016,"teacher_disagreement_score":0.071892746,"about_ca_system_score_codex":0.0023800228,"about_ca_system_score_gemma":0.002082832,"threshold_uncertainty_score":0.24050516},"labels":[],"label_agreement":null},{"id":"W2052825815","doi":"10.1016/j.indmarman.2012.06.012","title":"A multi-nation study of sales manager effectiveness with global implications","year":2012,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Business; Marketing; Process management","score_opus":0.08015251936170105,"score_gpt":0.2938526306597116,"score_spread":0.2137001112980106,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052825815","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99903774,0.00004066552,0.000022764178,0.000058049256,0.0000021722028,0.0000036075085,0.0000140667835,4.869862e-7,0.0008205102],"genre_scores_gemma":[0.99927837,0.00006882284,0.0000643608,0.00009956928,0.000005077052,0.000013141746,0.000043928274,0.0000025706047,0.00042414537],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989256,0.000674466,0.00003132886,0.00008864027,0.00009220505,0.00018770713],"domain_scores_gemma":[0.9958839,0.0020285195,0.00071448844,0.00019095809,0.00026858668,0.0009135666],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022330945,0.00024692426,0.00032244175,0.0009444189,0.0018957359,0.0012558493,0.00038790226,0.0006005996,0.0022396562],"category_scores_gemma":[0.003799347,0.00027651092,0.00035095966,0.0012753336,0.0007573139,0.0019940597,0.0012928299,0.0009851031,0.00032080893],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00065831584,0.0019250305,0.96163285,0.000040894378,0.00018224458,0.00053354003,0.02138932,0.000107578264,0.0007404843,0.0005962264,0.00058733136,0.01160631],"study_design_scores_gemma":[0.00004362914,0.0006771813,0.9650083,0.000021106145,0.00009907136,0.00021642806,0.03240513,0.00014259407,0.00023275167,0.00011868286,0.0010239974,0.00001113587],"about_ca_topic_score_codex":0.0065945243,"about_ca_topic_score_gemma":0.018554078,"teacher_disagreement_score":0.0065945243,"about_ca_system_score_codex":0.0006654391,"about_ca_system_score_gemma":0.00072931044,"threshold_uncertainty_score":0.013112307},"labels":[],"label_agreement":null},{"id":"W2052872672","doi":"10.5539/ass.v9n4p14","title":"Evaluation of Malaysian Retail Service Quality","year":2013,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Quality (philosophy); Service quality; Service (business); Test (biology); Product (mathematics); Reliability (semiconductor); Government (linguistics); Modernization theory; Economics; Mathematics","score_opus":0.07786628280050223,"score_gpt":0.3290270438031453,"score_spread":0.25116076100264306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2052872672","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98506653,0.00024520486,0.0007922473,0.00013664583,0.000013086567,0.00008544508,0.00023504828,0.000016528462,0.013409326],"genre_scores_gemma":[0.9978089,0.00013051849,0.000655356,0.000016072056,0.00000230531,0.000016099515,0.00013597868,0.0000026768193,0.001232168],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99601245,0.001071451,0.0004007737,0.00020498584,0.0020058397,0.0003044506],"domain_scores_gemma":[0.9944559,0.0008733364,0.0010757594,0.00015199355,0.0029312759,0.00051188166],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036913813,0.0002551796,0.00021667397,0.0017525193,0.00044533898,0.001517637,0.00028072493,0.00030240923,0.0025014349],"category_scores_gemma":[0.006397674,0.00011132745,0.0003373932,0.0017708163,0.00051621493,0.00097632763,0.0008328267,0.00031591483,0.00046879263],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006462248,0.00050418114,0.8096163,0.00054264243,0.00011789062,0.0002719524,0.004397324,0.0018992298,0.003214662,0.0010909569,0.0016034041,0.17609516],"study_design_scores_gemma":[0.000016063537,0.0015305023,0.9684229,0.00021005308,0.00006894693,0.00032483373,0.0144026885,0.004218502,0.004620518,0.00024526706,0.005896939,0.0000428218],"about_ca_topic_score_codex":0.009575494,"about_ca_topic_score_gemma":0.0125408275,"teacher_disagreement_score":0.009575494,"about_ca_system_score_codex":0.0018637113,"about_ca_system_score_gemma":0.0010410289,"threshold_uncertainty_score":0.01952207},"labels":[],"label_agreement":null},{"id":"W2053018242","doi":"10.1177/2051570713511913","title":"Sales force control system: Review and perspectives","year":2013,"lang":"en","type":"article","venue":"Recherche et Applications en Marketing (English Edition)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Abitibi-Témiscamingue","funders":"","keywords":"Ambiguity; Control (management); Marketing; Sales force; Business; Resource (disambiguation); Knowledge management; Computer science; Economics; Management","score_opus":0.04886084090560961,"score_gpt":0.2960770820096089,"score_spread":0.2472162411039993,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2053018242","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00015671492,0.9988796,0.000067955836,0.00032290534,0.0000888565,0.0000023697935,0.000012388324,0.0000027773174,0.00046640955],"genre_scores_gemma":[0.002035088,0.9973322,0.00011376709,0.00018485112,0.00020707733,0.000005270133,0.00002707775,0.0000015373894,0.00009317227],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.999124,0.00020040045,0.00017996752,0.00019150795,0.0002490715,0.000055070504],"domain_scores_gemma":[0.9956086,0.0030416583,0.00051081117,0.000064754466,0.00066273735,0.00011135854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020005773,0.0009265305,0.0016949662,0.0067994185,0.00062791293,0.0026025479,0.0015741565,0.0016977562,0.0035125413],"category_scores_gemma":[0.0044412096,0.000510646,0.0008021505,0.00913685,0.0015952308,0.0027691384,0.0008757556,0.0014055556,0.0008720202],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011858219,0.00008828035,0.0014126783,0.049835827,0.00020178493,0.00031845688,0.0004403731,0.00040478233,0.0002705344,0.007348947,0.018881734,0.92067796],"study_design_scores_gemma":[0.000026130767,0.0002416944,0.010167601,0.062423225,0.0006390303,0.0029440196,0.0012477782,0.00029591282,0.00034701783,0.0061989888,0.91538405,0.00008449302],"about_ca_topic_score_codex":0.005455657,"about_ca_topic_score_gemma":0.0047082473,"teacher_disagreement_score":0.0067994185,"about_ca_system_score_codex":0.0017223107,"about_ca_system_score_gemma":0.004029744,"threshold_uncertainty_score":0.012496293},"labels":[],"label_agreement":null},{"id":"W2054706026","doi":"10.1108/08876040810862895","title":"Toward a measure of service convenience: multiple‐item scale development and empirical test","year":2008,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":262,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Nomological network; Generalizability theory; Scale (ratio); Sample (material); Context (archaeology); Empirical research; Psychology; Reliability (semiconductor); Service (business); Service quality; Test (biology); Marketing; Applied psychology; Business; Statistics","score_opus":0.046968642601307994,"score_gpt":0.2528351494912759,"score_spread":0.20586650688996788,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2054706026","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8860057,0.00036679368,0.08540446,0.0007989373,0.00013922933,0.0039487835,0.0008026366,0.0002666569,0.02226684],"genre_scores_gemma":[0.9013624,0.00023269696,0.09425311,0.000110680565,0.000028787488,0.002866964,0.0005106282,0.000030207924,0.0006045348],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9933687,0.0030819937,0.0008478337,0.00027784248,0.0022430534,0.00018047151],"domain_scores_gemma":[0.9657565,0.020343507,0.0023956841,0.0018584734,0.008849913,0.00079590676],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.014148077,0.00037349464,0.00048668502,0.0022659332,0.0007657263,0.0012706757,0.0007174586,0.0005943805,0.0031437057],"category_scores_gemma":[0.04980302,0.00030305778,0.00096168136,0.0026097219,0.0009453097,0.002257714,0.0015435589,0.0010532235,0.0005584733],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048102136,0.0014294239,0.65338105,0.00045192018,0.0002007209,0.0001517187,0.0037692518,0.0022075574,0.0025980405,0.008778256,0.0034952324,0.32305574],"study_design_scores_gemma":[0.00035707492,0.005556935,0.88349396,0.00089482934,0.00029986937,0.0007511835,0.011564893,0.056089375,0.005770586,0.016184952,0.018861532,0.00017488757],"about_ca_topic_score_codex":0.0011106223,"about_ca_topic_score_gemma":0.0014663823,"teacher_disagreement_score":0.014148077,"about_ca_system_score_codex":0.0008149492,"about_ca_system_score_gemma":0.0020153844,"threshold_uncertainty_score":0.07482302},"labels":[],"label_agreement":null},{"id":"W2055029803","doi":"10.3917/riges.263.0098","title":"Le mythe de l'infidélité des consommateurs","year":2001,"lang":"fr","type":"article","venue":"Gestion","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Combinatorics; Mathematics; Political science; Art","score_opus":0.027772097935625486,"score_gpt":0.25069649174704084,"score_spread":0.22292439381141535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2055029803","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.22471695,0.013052706,0.015101213,0.06588019,0.00066512916,0.000042932683,0.00015277005,0.00011504886,0.6802731],"genre_scores_gemma":[0.9490912,0.002115116,0.00078965694,0.0015585499,0.00026763667,0.000019458183,0.000026587559,0.000030759624,0.046101026],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9974957,0.0011143557,0.00007626381,0.00031913188,0.00060950354,0.00038502476],"domain_scores_gemma":[0.9949125,0.002192641,0.0011895334,0.0003820312,0.00096652185,0.00035668854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029669504,0.0002994978,0.00020262845,0.0019079862,0.004400608,0.007383792,0.00061286206,0.0016669497,0.012425265],"category_scores_gemma":[0.006916102,0.00025465293,0.00021083179,0.001588933,0.01561685,0.005399725,0.0021952884,0.0023242978,0.0009002198],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003919226,0.000015701327,0.002975077,0.000057040823,0.0000062854297,0.00011754139,0.02306064,0.00017452145,0.00020708772,0.94057715,0.005866314,0.026903432],"study_design_scores_gemma":[0.000027521855,0.00010367005,0.02574465,0.0007508469,0.0000354924,0.00076996716,0.04163805,0.0016580867,0.0011700521,0.33077773,0.59725267,0.00007126246],"about_ca_topic_score_codex":0.019976875,"about_ca_topic_score_gemma":0.013966455,"teacher_disagreement_score":0.019976875,"about_ca_system_score_codex":0.0082055405,"about_ca_system_score_gemma":0.0035967713,"threshold_uncertainty_score":0.059535682},"labels":[],"label_agreement":null},{"id":"W2055192033","doi":"10.1108/17566690910971445","title":"A review of twenty years of SERVQUAL research","year":2009,"lang":"en","type":"review","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":821,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"SERVQUAL; Service quality; Scale (ratio); Originality; Quality (philosophy); Empirical research; Service (business); Computer science; Psychology; Marketing; Business; Social psychology; Geography; Mathematics; Statistics","score_opus":0.35211855093132843,"score_gpt":0.5041632538041395,"score_spread":0.15204470287281108,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2055192033","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.000670444,0.9917555,0.0005772942,0.0019977018,0.00039794456,0.000037083933,0.0001741963,0.000020687476,0.004369139],"genre_scores_gemma":[0.0037320496,0.9930333,0.0010850531,0.00094642764,0.00021365605,0.00003437117,0.00020025605,0.000009106637,0.0007458552],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.9961726,0.0009731791,0.00077348936,0.00031763897,0.001614355,0.00014884856],"domain_scores_gemma":[0.9883767,0.0065965704,0.0013494446,0.00024447322,0.0030909635,0.0003418208],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0056497115,0.0008868492,0.0014669537,0.011893934,0.00073399517,0.0023095785,0.0011147298,0.0009649581,0.007470437],"category_scores_gemma":[0.011516028,0.00044638876,0.00098376,0.017890824,0.0008194185,0.0030941542,0.0012527383,0.0012726634,0.0020408225],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003723769,0.00004270328,0.0015226061,0.020833537,0.00008804158,0.00011920073,0.0003918413,0.00014140796,0.00019428322,0.0026679207,0.029068554,0.9448927],"study_design_scores_gemma":[0.000010744126,0.000089189954,0.009665363,0.052983772,0.00020088517,0.00092409377,0.0012405288,0.000119022916,0.0002815109,0.0020209758,0.932422,0.000041818123],"about_ca_topic_score_codex":0.0037730664,"about_ca_topic_score_gemma":0.007546216,"teacher_disagreement_score":0.011893934,"about_ca_system_score_codex":0.0024943228,"about_ca_system_score_gemma":0.005683657,"threshold_uncertainty_score":0.029878914},"labels":[],"label_agreement":null},{"id":"W2055223676","doi":"10.1109/tnet.2007.896535","title":"Assessing Network Service Profitability: Modeling From Market Science Perspective","year":2007,"lang":"en","type":"article","venue":"IEEE/ACM Transactions on Networking","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Profitability index; Upgrade; Service provider; Network planning and design; Computer science; Service (business); Population; Marketing; Business; Telecommunications; Finance","score_opus":0.06183688442079645,"score_gpt":0.30920911489198805,"score_spread":0.2473722304711916,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2055223676","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.47837615,0.0016241906,0.44689697,0.008395727,0.00015101592,0.00026052733,0.00072669826,0.00033248737,0.06323625],"genre_scores_gemma":[0.98237914,0.0010886447,0.012700228,0.00019132985,0.00012782247,0.000107081556,0.00016534737,0.000023237344,0.003217216],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99950683,0.00018897069,0.000014572437,0.00005941561,0.00012023706,0.00011006291],"domain_scores_gemma":[0.99830675,0.0011869982,0.00021100738,0.000052941294,0.00017308215,0.00006923699],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013451498,0.0005973997,0.0005519697,0.0008084287,0.0004080328,0.0019888359,0.0011931146,0.0018382025,0.0017392691],"category_scores_gemma":[0.004864596,0.00028482356,0.000531688,0.0010792608,0.00089887925,0.0027615868,0.00051852857,0.0012365021,0.0002601341],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015236304,0.00006143083,0.0029368214,0.000030002759,0.000013321202,0.00008682059,0.000120292585,0.91839117,0.0003572012,0.070042096,0.000897651,0.0070480546],"study_design_scores_gemma":[0.0000021853161,0.000009466464,0.00029009883,0.0000037049501,0.0000032205871,0.000009554988,0.00002689035,0.98831916,0.00005594279,0.01097894,0.00029657388,0.0000043264886],"about_ca_topic_score_codex":0.018362077,"about_ca_topic_score_gemma":0.008864536,"teacher_disagreement_score":0.018362077,"about_ca_system_score_codex":0.0022289867,"about_ca_system_score_gemma":0.0014692436,"threshold_uncertainty_score":0.036510408},"labels":[],"label_agreement":null},{"id":"W2055410913","doi":"10.1016/j.im.2013.09.001","title":"Exploring the role of customer relationship management (CRM) systems in customer knowledge creation","year":2013,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":317,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Externalization; Knowledge management; Socialization; Customer relationship management; Process (computing); Business; Process management; Computer science; Psychology; Marketing","score_opus":0.04631957913582388,"score_gpt":0.24561229786769995,"score_spread":0.19929271873187607,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2055410913","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.89623404,0.0006910777,0.004176772,0.0024109227,0.000013373032,0.000039961982,0.000034876273,0.000012293688,0.09638683],"genre_scores_gemma":[0.99681073,0.0002612574,0.0012714426,0.0000690641,0.0000038162666,0.000008710781,0.00001242627,0.000004352212,0.0015582364],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99897206,0.0006561168,0.000019903518,0.00006855123,0.00011326216,0.00017019844],"domain_scores_gemma":[0.99061275,0.00797738,0.00046187348,0.0001663057,0.000365782,0.00041596673],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019684648,0.00019300087,0.0001321013,0.00074169214,0.0012307768,0.0069839726,0.0006195746,0.0009749491,0.006941307],"category_scores_gemma":[0.0070087817,0.0002427799,0.00024454133,0.0010683464,0.0016723091,0.0061522597,0.0013413618,0.0011231449,0.0003979078],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010322504,0.0023408073,0.14255664,0.0007879225,0.00013569095,0.0010114395,0.051591,0.005700897,0.0066140424,0.607466,0.0025096438,0.17825367],"study_design_scores_gemma":[0.00028808913,0.0011586449,0.24151964,0.0010329244,0.00057998364,0.0010425568,0.16068718,0.099341884,0.010409756,0.4360178,0.047792103,0.00012944924],"about_ca_topic_score_codex":0.008654378,"about_ca_topic_score_gemma":0.01172135,"teacher_disagreement_score":0.008654378,"about_ca_system_score_codex":0.00211774,"about_ca_system_score_gemma":0.0031507232,"threshold_uncertainty_score":0.023221016},"labels":[],"label_agreement":null},{"id":"W2055992137","doi":"10.2147/ceor.s29347","title":"Two-factor theory &amp;ndash; at the intersection of health care management and patient satisfaction","year":2012,"lang":"en","type":"article","venue":"ClinicoEconomics and Outcomes Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Logistic regression; Health care; Intersection (aeronautics); Behavioral Risk Factor Surveillance System; Job satisfaction; Factor (programming language); Psychology; Medicine; Applied psychology; Environmental health; Social psychology; Statistics; Nursing; Mathematics; Computer science; Public health; Engineering; Transport engineering","score_opus":0.09154446576835726,"score_gpt":0.4045769837691336,"score_spread":0.31303251800077636,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2055992137","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.311894,0.0013329363,0.6282572,0.005549986,0.00024687595,0.0027946595,0.0005882669,0.00022072636,0.049115278],"genre_scores_gemma":[0.9219009,0.00042137387,0.07406298,0.00032280432,0.00006814409,0.0016653022,0.00021425412,0.000013390487,0.0013308874],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9875915,0.008040631,0.0004813356,0.00065302604,0.0028304844,0.00040309384],"domain_scores_gemma":[0.9830762,0.012905942,0.0013781227,0.00061330345,0.0016707128,0.00035566796],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011891826,0.0006692711,0.0007464582,0.003956501,0.00066593965,0.0025185128,0.00069296686,0.00069862476,0.0030353696],"category_scores_gemma":[0.02186879,0.00034152516,0.0015755713,0.0031249642,0.0028847628,0.0016668489,0.0015586651,0.0010991902,0.00026896116],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023041236,0.0006906892,0.21115854,0.00092733616,0.0004355605,0.00023825243,0.012061916,0.007917028,0.0008729539,0.50194955,0.0042971084,0.25922063],"study_design_scores_gemma":[0.00030165733,0.0014487645,0.27137688,0.0011330823,0.0002500157,0.00091116177,0.010089826,0.15255946,0.001250667,0.5336689,0.02681299,0.00019667142],"about_ca_topic_score_codex":0.0020645729,"about_ca_topic_score_gemma":0.0013225821,"teacher_disagreement_score":0.011891826,"about_ca_system_score_codex":0.0025043397,"about_ca_system_score_gemma":0.0035362276,"threshold_uncertainty_score":0.06289077},"labels":[],"label_agreement":null},{"id":"W2056443607","doi":"10.1504/gber.2013.053065","title":"The influence of demographic variables on relationship banking: an international study","year":2013,"lang":"en","type":"article","venue":"Global Business and Economics Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Snowball sampling; Likert scale; Marketing; Sample (material); Descriptive statistics; Business; Order (exchange); Scale (ratio); Empirical research; Psychology; Statistics; Finance; Geography","score_opus":0.03063385390539468,"score_gpt":0.2657057407071318,"score_spread":0.23507188680173713,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2056443607","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9959377,0.00059950066,0.00009666905,0.00018444254,0.0000068971935,0.000014478379,0.000102375976,0.0000010580377,0.00305687],"genre_scores_gemma":[0.99888736,0.00062861893,0.000066783585,0.000056864144,0.000011274074,0.000010788372,0.00005565469,0.000001463178,0.00028113052],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99867934,0.0007282621,0.00010184365,0.00010227521,0.00022549515,0.00016288372],"domain_scores_gemma":[0.9930774,0.0026737999,0.0022912507,0.00021878317,0.0009912401,0.0007476489],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021103895,0.00009872365,0.00021215504,0.0010862356,0.0006484174,0.0008909319,0.00016665722,0.00024083935,0.0029475118],"category_scores_gemma":[0.006356751,0.000117144096,0.00013401777,0.002594458,0.0005773261,0.0008851822,0.0006036234,0.0004362953,0.0004991766],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000065172186,0.00009530702,0.97230285,0.00005007544,0.000014089959,0.00020185216,0.00949962,0.000018257566,0.00013046768,0.00024824165,0.0003376429,0.017036451],"study_design_scores_gemma":[0.0000017200838,0.000107910004,0.98198396,0.000053169115,0.000012099559,0.0005139107,0.015408009,0.000051116436,0.000042166015,0.00004126957,0.0017790359,0.0000056866334],"about_ca_topic_score_codex":0.0063558533,"about_ca_topic_score_gemma":0.009426823,"teacher_disagreement_score":0.0063558533,"about_ca_system_score_codex":0.00042517125,"about_ca_system_score_gemma":0.000642492,"threshold_uncertainty_score":0.012637734},"labels":[],"label_agreement":null},{"id":"W2056572961","doi":"10.1016/j.jbusres.2012.05.011","title":"Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model","year":2012,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":262,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université Laval","funders":"","keywords":"Conceptualization; Loyalty business model; Loyalty; Empirical research; Marketing; Diversity (politics); Conceptual framework; Knowledge management; Psychology; Business; Sociology; Computer science; Epistemology; Artificial intelligence; Social science","score_opus":0.2993138174962909,"score_gpt":0.42047285379406873,"score_spread":0.12115903629777786,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2056572961","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7278078,0.24992895,0.014080135,0.0022204027,0.00018493424,0.0005476291,0.0018490541,0.00009233023,0.003288643],"genre_scores_gemma":[0.97797626,0.016394364,0.004067999,0.00033169173,0.00004814678,0.0002358576,0.0007455356,0.000028247377,0.00017200393],"study_design_codex":"observational","study_design_gemma":"meta_analysis","domain_scores_codex":[0.98570305,0.008438581,0.0022179447,0.0017566457,0.0015762697,0.00030755147],"domain_scores_gemma":[0.8117521,0.16657619,0.009474209,0.0052805035,0.0060589616,0.00085807213],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.040140036,0.0013911691,0.0037371486,0.01458983,0.0010676668,0.006266778,0.002399907,0.0014474266,0.0017678047],"category_scores_gemma":[0.0811201,0.0009568029,0.01286657,0.01489196,0.0016061601,0.004910986,0.0025392517,0.0019715063,0.00014259478],"study_design_candidate":"meta_analysis","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015400774,0.0005458752,0.4818971,0.033990633,0.37440315,0.00032631622,0.007233976,0.0021168748,0.00070049503,0.0051634763,0.00106176,0.09102031],"study_design_scores_gemma":[0.00041710865,0.0014442995,0.25238493,0.018779254,0.69199693,0.0009160263,0.0076430878,0.0095262835,0.001567362,0.011125379,0.00396219,0.00023715598],"about_ca_topic_score_codex":0.00909921,"about_ca_topic_score_gemma":0.014119161,"teacher_disagreement_score":0.040140036,"about_ca_system_score_codex":0.002897555,"about_ca_system_score_gemma":0.0043070824,"threshold_uncertainty_score":0.21228331},"labels":[],"label_agreement":null},{"id":"W2056952650","doi":"10.1111/j.1936-4490.2000.tb00204.x","title":"Service Problems and Recovery Stratégies: An Experiment","year":2000,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":277,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Service recovery; Service (business); Complaint; Humanities; Political science; Psychology; Welfare economics; Business; Economics; Philosophy; Service quality; Marketing","score_opus":0.1153914417454501,"score_gpt":0.3107008010499304,"score_spread":0.19530935930448032,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2056952650","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9955146,0.00002170946,0.00071096595,0.00013253103,0.000051941443,0.0017254909,0.00014151029,0.000029133116,0.0016721839],"genre_scores_gemma":[0.9723044,0.00011234225,0.008007951,0.00049367984,0.00009917952,0.012944821,0.00031830074,0.000039010683,0.005680267],"study_design_codex":"nonrandomized_trial","study_design_gemma":"nonrandomized_trial","domain_scores_codex":[0.99365544,0.003293867,0.00066597934,0.00072125753,0.0008906181,0.0007728775],"domain_scores_gemma":[0.92645025,0.063340165,0.003577415,0.003308855,0.001515004,0.0018082438],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008089241,0.0010303707,0.0010321853,0.0007124171,0.0012244409,0.0022456197,0.002241446,0.00276532,0.014732503],"category_scores_gemma":[0.029674726,0.0009839667,0.00077249954,0.0005074774,0.0016023903,0.002382404,0.0017301835,0.003733378,0.001358696],"study_design_candidate":"nonrandomized_trial","study_design_consensus":"nonrandomized_trial","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.10500459,0.66250867,0.032346617,0.002035632,0.00043603638,0.0011301987,0.032007787,0.009505776,0.062149145,0.006582374,0.0032244057,0.08306885],"study_design_scores_gemma":[0.05508737,0.7599322,0.060271494,0.00038343586,0.0007059762,0.0004094808,0.017352829,0.037830222,0.040891156,0.0099658305,0.01656247,0.00060752284],"about_ca_topic_score_codex":0.0009898324,"about_ca_topic_score_gemma":0.000726544,"teacher_disagreement_score":0.014732503,"about_ca_system_score_codex":0.000817139,"about_ca_system_score_gemma":0.0015842107,"threshold_uncertainty_score":0.049285173},"labels":[],"label_agreement":null},{"id":"W2057430872","doi":"10.1086/591102","title":"Stigma by Association in Coupon Redemption: Looking Cheap because of Others","year":2008,"lang":"en","type":"article","venue":"Journal of Consumer Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":135,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba; University of Alberta","funders":"","keywords":"Coupon; Stigma (botany); Association (psychology); Advertising; Value (mathematics); Business; Social psychology; Psychology; Marketing; Mathematics; Statistics; Psychiatry","score_opus":0.09180245673321154,"score_gpt":0.3511958051405831,"score_spread":0.25939334840737155,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2057430872","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9759389,0.00017119014,0.0007719358,0.00042587367,0.00001939266,0.000016470944,0.0000054773686,0.000003393145,0.022647228],"genre_scores_gemma":[0.99902904,0.00006533191,0.00020247852,0.000089595844,0.0000060871444,0.0000067108695,0.000003124513,0.0000012037723,0.0005964916],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970305,0.001835569,0.0000750906,0.00012479792,0.0006810737,0.00025293606],"domain_scores_gemma":[0.9901912,0.005352256,0.002094616,0.0013730448,0.00040305257,0.00058572483],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030711186,0.00019570474,0.00023838504,0.00039668957,0.0020552021,0.0017657804,0.00028596717,0.001093895,0.003532781],"category_scores_gemma":[0.0097372355,0.00023509546,0.00043453666,0.00023723867,0.0036839987,0.0012237454,0.0028372759,0.0018911364,0.00019877616],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020239935,0.003008382,0.45526445,0.0007283657,0.0002904823,0.004405543,0.24685298,0.0008052176,0.031079922,0.10197129,0.0033283022,0.15024108],"study_design_scores_gemma":[0.00012276866,0.0015790622,0.80269945,0.00060561165,0.00030648732,0.009448071,0.11000819,0.0030957856,0.013269946,0.031452876,0.027228251,0.00018360761],"about_ca_topic_score_codex":0.0012819384,"about_ca_topic_score_gemma":0.0020841607,"teacher_disagreement_score":0.003532781,"about_ca_system_score_codex":0.0008418093,"about_ca_system_score_gemma":0.00062960974,"threshold_uncertainty_score":0.016241789},"labels":[],"label_agreement":null},{"id":"W2057692020","doi":"10.1016/j.jbusres.2010.11.018","title":"Online consumer behavior: Comparing Canadian and Chinese website visitors","year":2011,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":239,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University; Université de Montréal; Georgian College; Royal Bank of Canada; Laurentian University","funders":"","keywords":"Pleasure; Psychology; Atmospherics; Dominance (genetics); Entertainment; Social psychology; Advertising; Consumer behaviour; Perception; Popularity; Marketing; Business; Political science","score_opus":0.1363303478498108,"score_gpt":0.35037103832117833,"score_spread":0.21404069047136753,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2057692020","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9976539,0.000094413626,0.00001627549,0.00006411496,0.0000061052588,0.000009430009,0.00025309518,0.0000020679354,0.001900565],"genre_scores_gemma":[0.99808645,0.00015551106,0.000045224333,0.000060392136,0.0000042901024,0.000008185419,0.00038874784,0.0000048774464,0.001246389],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99940383,0.00005261196,0.000027231701,0.0000722463,0.00021258886,0.00023152308],"domain_scores_gemma":[0.99788815,0.00025639482,0.00026817186,0.000049034243,0.0008108908,0.0007273195],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00066832994,0.00043138,0.00046642727,0.0022113791,0.002890639,0.002007734,0.0006972685,0.00066954986,0.004441646],"category_scores_gemma":[0.0023849357,0.00029201413,0.00087866094,0.00610741,0.0011345608,0.0007091012,0.00086406665,0.00092395715,0.00036892432],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000379822,0.00016533464,0.9676028,0.00004947378,0.0000584703,0.00023330178,0.021196023,0.00005783944,0.0005174496,0.0003532666,0.001096873,0.008289493],"study_design_scores_gemma":[0.000006462094,0.0000494365,0.9843887,0.000015381136,0.0000258704,0.000059620033,0.014658482,0.000109082066,0.00006256109,0.00001693822,0.00059258525,0.000014921834],"about_ca_topic_score_codex":0.9595192,"about_ca_topic_score_gemma":0.9821108,"teacher_disagreement_score":0.040480793,"about_ca_system_score_codex":0.011319207,"about_ca_system_score_gemma":0.009718567,"threshold_uncertainty_score":0.082126975},"labels":[],"label_agreement":null},{"id":"W2057819621","doi":"10.5539/ijms.v4n1p150","title":"Measuring Tourist Satisfaction by the Jordanian Tourism Services in the Area off Um Qais","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Tourism; Business; Marketing; Promotion (chess); Identification (biology); Services marketing; Customer satisfaction; Consumer satisfaction; Advertising; Geography; Service (business); Political science","score_opus":0.04014154339916026,"score_gpt":0.28090057134215135,"score_spread":0.2407590279429911,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2057819621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974057,0.00005309724,0.00008271022,0.00006908285,0.0000027623391,0.0000089688965,0.00013357826,0.0000019259498,0.0022421847],"genre_scores_gemma":[0.9988738,0.00008378973,0.0001726195,0.000028769806,0.0000034198874,0.000008030595,0.00015971866,0.0000010060782,0.00066884054],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99961984,0.00012582287,0.00003169738,0.000022704698,0.00011135251,0.00008858318],"domain_scores_gemma":[0.99947816,0.000057855937,0.0001426658,0.000011015683,0.00021015422,0.00010018503],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00043493282,0.00015361013,0.00014149876,0.0008199633,0.0007249221,0.0008646688,0.00016222792,0.00019110704,0.00222504],"category_scores_gemma":[0.0009174742,0.00005711048,0.00017424552,0.0014142388,0.0003046586,0.00029448845,0.0004631496,0.00023564797,0.0002304843],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015088978,0.00012966308,0.9553493,0.00009403889,0.0000434454,0.00025875977,0.00720781,0.0006256242,0.002043559,0.0004964255,0.001626379,0.031974114],"study_design_scores_gemma":[0.0000031125012,0.00025062298,0.96458614,0.00002994081,0.000012545796,0.00018119514,0.031071216,0.00064797635,0.00057170563,0.000056070858,0.0025789593,0.000010482316],"about_ca_topic_score_codex":0.025438523,"about_ca_topic_score_gemma":0.04178349,"teacher_disagreement_score":0.025438523,"about_ca_system_score_codex":0.00075392774,"about_ca_system_score_gemma":0.0007776379,"threshold_uncertainty_score":0.05058092},"labels":[],"label_agreement":null},{"id":"W2058210845","doi":"10.3406/oss.2009.1369","title":"Le rôle des enquêtes de satisfaction dans le dispositif d’évaluation de la qualité des services au Québec","year":2009,"lang":"fr","type":"article","venue":"Santé Société et Solidarité","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Political science; Humanities; Physics; Philosophy","score_opus":0.017334428708471593,"score_gpt":0.3116355823395511,"score_spread":0.2943011536310795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2058210845","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9158886,0.0055461135,0.012005304,0.009362696,0.0002910332,0.00043796116,0.0020016877,0.00015941389,0.054307178],"genre_scores_gemma":[0.9797267,0.0020778386,0.006643426,0.0005685771,0.00004041449,0.0002014744,0.0006484044,0.000042636897,0.010050632],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9924798,0.0033019064,0.00041264284,0.00038863893,0.0027549732,0.0006618898],"domain_scores_gemma":[0.9720766,0.0071601267,0.0017297195,0.00047818536,0.016515577,0.0020398227],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010872083,0.00049789407,0.00071608904,0.0027339554,0.0035396635,0.0045497296,0.00082815695,0.0005237767,0.0056590685],"category_scores_gemma":[0.024818007,0.00026414692,0.00071844354,0.00448654,0.0011854571,0.0015085168,0.0016590821,0.0012275501,0.00049667846],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":true,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043589217,0.0002054085,0.5867994,0.0014801878,0.00041384564,0.00030130587,0.061304267,0.0012936058,0.0019986301,0.0038927027,0.012971163,0.32890356],"study_design_scores_gemma":[0.000016419133,0.00034991704,0.8905489,0.0010153194,0.00024892806,0.00011619021,0.05270928,0.0029281743,0.0012364452,0.0007484743,0.04994761,0.00013442729],"about_ca_topic_score_codex":0.7875172,"about_ca_topic_score_gemma":0.87633544,"teacher_disagreement_score":0.9800019,"about_ca_system_score_codex":0.019998053,"about_ca_system_score_gemma":0.021418199,"threshold_uncertainty_score":0.4274683},"labels":[],"label_agreement":null},{"id":"W2058708002","doi":"10.1177/1094670514537557","title":"Service Quality and Price Perceptions by Internet Retail Customers","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Marketing; Service quality; Order (exchange); Quality (philosophy); Perception; Service (business); Procurement; The Internet; Advertising; Psychology; Computer science; World Wide Web","score_opus":0.11579197853431103,"score_gpt":0.37223716838167265,"score_spread":0.25644518984736164,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2058708002","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991159,0.00001656859,0.000037511385,0.000021958818,9.493335e-7,0.0000023335915,0.000012871172,0.0000010241198,0.00079088245],"genre_scores_gemma":[0.999705,0.000016390279,0.000040309762,0.000010966638,0.000002063955,0.0000016716998,0.000029534933,0.0000012378174,0.000192818],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993832,0.00017461841,0.000045084875,0.00004223268,0.00026833196,0.0000865805],"domain_scores_gemma":[0.99551696,0.0017075815,0.0012964072,0.00015467849,0.00079516723,0.00052931684],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00071869965,0.00013073676,0.00018472098,0.0006061424,0.00027413614,0.0017074252,0.00017706613,0.0004218296,0.004051212],"category_scores_gemma":[0.005064655,0.0001205412,0.00029797578,0.00063037925,0.00038535523,0.0008150432,0.00038612267,0.0006274188,0.00031283346],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000248588,0.00045011027,0.98407364,0.000018447183,0.000036696365,0.00012150051,0.0044381246,0.00020648369,0.0011905115,0.00029997565,0.00020484616,0.008711082],"study_design_scores_gemma":[0.000009287244,0.0003166852,0.9857551,0.000008302991,0.000020546784,0.00011494962,0.011566499,0.001304195,0.0003899279,0.00016473891,0.00033381543,0.000015979009],"about_ca_topic_score_codex":0.00507729,"about_ca_topic_score_gemma":0.0037646284,"teacher_disagreement_score":0.00507729,"about_ca_system_score_codex":0.00031417666,"about_ca_system_score_gemma":0.00018074576,"threshold_uncertainty_score":0.013552666},"labels":[],"label_agreement":null},{"id":"W2058794557","doi":"10.1504/ijbem.2008.020865","title":"Service entry strategies into a transition economy: an Estonian case study","year":2008,"lang":"en","type":"article","venue":"International Journal of Business and Emerging Markets","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Multinational corporation; Estonian; Business; Service (business); Transition economy; Emerging markets; Adaptation (eye); Transition (genetics); Qualitative research; Marketing; Service quality; Service economy; Industrial organization; Economic system; Market economy; Economics","score_opus":0.02311041902101985,"score_gpt":0.27138074768355946,"score_spread":0.24827032866253962,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2058794557","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9959131,0.00007118969,0.0001732775,0.00017253844,0.0000066528974,0.00002954057,0.000037464848,0.0000026374485,0.0035935552],"genre_scores_gemma":[0.99694353,0.00022451686,0.00026271542,0.000093190785,0.0000030010342,0.000027868216,0.000045552504,0.000003641138,0.0023959978],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99885595,0.00049763906,0.00006555111,0.00006653395,0.00009370772,0.0004205554],"domain_scores_gemma":[0.9986284,0.0006676908,0.00015590893,0.00007788056,0.00015218579,0.00031794835],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014149048,0.00047466872,0.00044253774,0.0010024776,0.006779518,0.004090676,0.0012955421,0.0017531744,0.0029845398],"category_scores_gemma":[0.002131579,0.00029708337,0.00048782805,0.0017940659,0.002536637,0.0016492914,0.0038976634,0.0016199751,0.00034066814],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006487829,0.0021634945,0.13967615,0.00048659276,0.000055152217,0.14005454,0.6573957,0.0027464004,0.0024722826,0.01823352,0.0035447672,0.032522578],"study_design_scores_gemma":[0.000029412126,0.0005571881,0.058112543,0.0002561285,0.000038714195,0.0048662187,0.9181834,0.0016364515,0.0007658272,0.000589747,0.014922181,0.000042238942],"about_ca_topic_score_codex":0.052298445,"about_ca_topic_score_gemma":0.122112885,"teacher_disagreement_score":0.052298445,"about_ca_system_score_codex":0.0061514555,"about_ca_system_score_gemma":0.0023439382,"threshold_uncertainty_score":0.10398811},"labels":[],"label_agreement":null},{"id":"W2059492486","doi":"10.5539/ijms.v4n6p139","title":"Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Customer retention; Marketing; Loyalty; Loyalty business model; Economic rent; Payment; Mobile payment; Advertising; Service (business); Telecommunications; Service quality; Economics; Engineering; Finance","score_opus":0.04062543724484793,"score_gpt":0.33299627244121904,"score_spread":0.29237083519637114,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2059492486","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988864,0.000080123114,0.00004243631,0.00011503295,0.000004489014,0.000004580163,0.000029148057,0.0000018069682,0.0008359306],"genre_scores_gemma":[0.9998354,0.000027578664,0.000014930035,0.0000145343765,0.0000029090686,0.0000014750713,0.000020257226,3.3508715e-7,0.00008263636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999297,0.00019126713,0.000043327796,0.000044314103,0.00016149248,0.00026250695],"domain_scores_gemma":[0.997566,0.0007788542,0.00057100406,0.00004254024,0.00040942576,0.0006321068],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00074516033,0.00017653056,0.00025099862,0.00068059063,0.00073504273,0.001283512,0.0002145573,0.00049867656,0.0019837003],"category_scores_gemma":[0.0020444023,0.00012038922,0.00030869516,0.0011614165,0.00049185945,0.00030170512,0.00051292655,0.00072264904,0.00017508506],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010475149,0.00037223985,0.9909514,0.000022000722,0.00002001428,0.00029495146,0.0011397413,0.00016399998,0.0003683179,0.00033844856,0.00021488465,0.0060092737],"study_design_scores_gemma":[0.0000043398163,0.00018853578,0.99398404,0.000011989155,0.000016391406,0.00013356101,0.0043542394,0.0008326451,0.00012580445,0.00008868364,0.0002531021,0.0000066770826],"about_ca_topic_score_codex":0.020731742,"about_ca_topic_score_gemma":0.024184356,"teacher_disagreement_score":0.020731742,"about_ca_system_score_codex":0.0012257741,"about_ca_system_score_gemma":0.0013560014,"threshold_uncertainty_score":0.041222155},"labels":[],"label_agreement":null},{"id":"W2059763602","doi":"10.1108/jstp-10-2013-0237","title":"Dissatisfaction and violation: two distinct consequences of the wait experience","year":2015,"lang":"en","type":"article","venue":"Journal of Service Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Saint Mary's University","funders":"","keywords":"Psychological contract; Originality; Service (business); Critical Incident Technique; Value (mathematics); Psychology; Social psychology; Consumption (sociology); Marketing; Business; Sociology; Computer science","score_opus":0.05300796550221701,"score_gpt":0.32125997395775113,"score_spread":0.2682520084555341,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2059763602","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98922336,0.00044490237,0.0026195275,0.00096718373,0.000059092203,0.00003167983,0.000025351475,0.000015396405,0.0066134357],"genre_scores_gemma":[0.99888915,0.0000899491,0.00032709545,0.00016568741,0.000014775318,0.000016635451,0.000017895672,0.0000069595458,0.00047185816],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9966601,0.0014529473,0.0002227505,0.00022384124,0.0010023544,0.00043794652],"domain_scores_gemma":[0.98817796,0.0058993767,0.0034238037,0.00047128598,0.00085287576,0.0011746497],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030762777,0.00024006539,0.00033853957,0.0005537679,0.0012964625,0.0028856846,0.00042307415,0.0010052209,0.0027085235],"category_scores_gemma":[0.012699992,0.0003714359,0.00054963655,0.00047679918,0.004035271,0.0019985305,0.0032723024,0.0030386627,0.00018360678],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002937485,0.0011553981,0.47145823,0.00092664105,0.00025763005,0.0074802423,0.3847691,0.0007709264,0.020299127,0.028604835,0.0023614005,0.07897899],"study_design_scores_gemma":[0.00006114251,0.0011147104,0.6743102,0.00031786106,0.0001477209,0.007550035,0.29189244,0.0026402562,0.003064147,0.01085018,0.007863319,0.00018797655],"about_ca_topic_score_codex":0.0015503045,"about_ca_topic_score_gemma":0.001485852,"teacher_disagreement_score":0.0030762777,"about_ca_system_score_codex":0.0011006183,"about_ca_system_score_gemma":0.0010037912,"threshold_uncertainty_score":0.016269088},"labels":[],"label_agreement":null},{"id":"W2060146672","doi":"10.1108/eum0000000005909","title":"Image and reputation of higher education institutions in students’ retention decisions","year":2001,"lang":"en","type":"article","venue":"International Journal of Educational Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":467,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Reputation; Loyalty; Perception; Loyalty business model; Business; Marketing; Higher education; Public relations; Customer retention; Psychology; Sociology; Political science","score_opus":0.04630956996250493,"score_gpt":0.3667644982264348,"score_spread":0.32045492826392985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2060146672","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995345,0.00001764653,0.000021239342,0.00004042707,0.0000016066052,0.0000021915964,0.000030133462,6.163845e-7,0.0003517138],"genre_scores_gemma":[0.9997955,0.000007999892,0.0000149164025,0.0000067681503,0.0000023423183,0.0000013020365,0.000034369637,2.9654626e-7,0.00013642298],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992549,0.00027718532,0.000059162,0.000056910732,0.00015604231,0.00019571678],"domain_scores_gemma":[0.98437357,0.0043262397,0.0063328706,0.00039841945,0.0013923369,0.003176622],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022667872,0.00014304105,0.00025376488,0.0010353694,0.000749349,0.0014656577,0.00039630875,0.0006096294,0.0039496254],"category_scores_gemma":[0.008146264,0.0001327958,0.000451435,0.0010676546,0.0004431422,0.00055518537,0.00064644875,0.0009902659,0.00050426746],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000060098926,0.00018864466,0.99703765,0.0000032910095,0.000016733891,0.000016821254,0.00018258872,0.0000490784,0.000043486074,0.000039916904,0.000083427396,0.0022782893],"study_design_scores_gemma":[0.0000055209043,0.00011450533,0.99817836,0.0000058218134,0.00001664395,0.000028890969,0.0009461933,0.00045601232,0.00009096987,0.000038350165,0.00011430197,0.000004326813],"about_ca_topic_score_codex":0.010279284,"about_ca_topic_score_gemma":0.024426414,"teacher_disagreement_score":0.010279284,"about_ca_system_score_codex":0.00079876906,"about_ca_system_score_gemma":0.00069916225,"threshold_uncertainty_score":0.02043891},"labels":[],"label_agreement":null},{"id":"W2060898288","doi":"10.2753/mtp1069-6679190302","title":"Third-Party Payer Exchanges: The Case for an Enhanced Model of Service Quality for Nonprofit Organizations","year":2011,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of New Brunswick","funders":"","keywords":"Nonprofit sector; Business; Conceptual model; Context (archaeology); Service quality; Marketing; Service (business); Payment; Sample (material); Quality (philosophy); Public relations; Foundation (evidence); Conceptual framework; Sociology; Political science; Computer science; Finance","score_opus":0.10289538770477213,"score_gpt":0.3328062626378867,"score_spread":0.22991087493311457,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2060898288","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.23852712,0.0017352871,0.23459518,0.0724629,0.0002495866,0.00040693005,0.00019290422,0.00021264903,0.45161754],"genre_scores_gemma":[0.97735685,0.0002881498,0.01809767,0.00078674534,0.00007137815,0.00009839161,0.000043898875,0.000033986053,0.0032229035],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9895704,0.0068716947,0.000301844,0.00073100894,0.0015974251,0.0009276513],"domain_scores_gemma":[0.97935253,0.010057814,0.0018111947,0.0043429434,0.0024316548,0.0020038055],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01240367,0.00042828926,0.000616047,0.0019700432,0.003251533,0.015400687,0.0029187375,0.0038620483,0.009607265],"category_scores_gemma":[0.02097449,0.0003982634,0.0012480987,0.002424348,0.020104913,0.02286289,0.006520352,0.0051642,0.00072203635],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000020065105,0.00003250353,0.00082358415,0.000021808815,0.000006783792,0.000060734437,0.0021815235,0.0010364207,0.000044705277,0.99274045,0.00028122799,0.002750228],"study_design_scores_gemma":[0.000042891952,0.00007293378,0.0015258931,0.00010479331,0.00002114832,0.0002068175,0.0042962,0.014733056,0.00008061138,0.95931023,0.019580202,0.000025287603],"about_ca_topic_score_codex":0.007723926,"about_ca_topic_score_gemma":0.004986486,"teacher_disagreement_score":0.015400687,"about_ca_system_score_codex":0.011128612,"about_ca_system_score_gemma":0.00580832,"threshold_uncertainty_score":0.08074415},"labels":[],"label_agreement":null},{"id":"W2061653736","doi":"10.1108/17465260610690971","title":"Retail service quality success factors in Estonia: a qualitative approach","year":2006,"lang":"en","type":"article","venue":"Baltic Journal of Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Business; Service quality; Quality (philosophy); Marketing; Service (business); Process management; Qualitative research; Operations management; Economics; Sociology","score_opus":0.053431908153740944,"score_gpt":0.3056332302941648,"score_spread":0.25220132214042384,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2061653736","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966798,0.00013916002,0.0006290354,0.0001596852,0.0000069466964,0.00007774046,0.00012476248,0.000002491182,0.0021804369],"genre_scores_gemma":[0.99714357,0.00019736531,0.00043991915,0.00011065986,0.000002662492,0.00019778586,0.000081616556,0.0000037327013,0.0018227206],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9978694,0.0013549274,0.00008948237,0.00013260049,0.00021218961,0.00034144294],"domain_scores_gemma":[0.9943599,0.004281271,0.00042309787,0.00013951129,0.0005884814,0.00020767703],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00427233,0.0002413628,0.00040279384,0.001266407,0.0032802878,0.0019863113,0.0006014881,0.00054862356,0.002895916],"category_scores_gemma":[0.003739628,0.0003037902,0.00022790463,0.0018255248,0.0030791366,0.0010047121,0.0017950253,0.000622412,0.00016407402],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012318871,0.00012442014,0.026735526,0.0003689898,0.000007305601,0.0011295497,0.9577767,0.00016309724,0.0025664757,0.0018908599,0.00045670525,0.008657194],"study_design_scores_gemma":[0.000006962447,0.0000816389,0.023381468,0.00016472006,0.00000664509,0.00020473287,0.9715807,0.00012397961,0.00073381874,0.00017503682,0.0035278096,0.000012572939],"about_ca_topic_score_codex":0.018619519,"about_ca_topic_score_gemma":0.039403796,"teacher_disagreement_score":0.018619519,"about_ca_system_score_codex":0.004378691,"about_ca_system_score_gemma":0.0022940342,"threshold_uncertainty_score":0.037022233},"labels":[],"label_agreement":null},{"id":"W2061695816","doi":"10.5267/j.dsl.2015.4.003","title":"A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating banking service quality","year":2015,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; TOPSIS; Service quality; Fuzzy logic; Quality (philosophy); Business; Service (business); Computer science; Operations management; Operations research; Marketing; Engineering; Artificial intelligence","score_opus":0.15150197741529142,"score_gpt":0.3680293110864333,"score_spread":0.21652733367114185,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2061695816","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.12324633,0.0012639876,0.85006285,0.00091205887,0.00016805835,0.002239727,0.00055884133,0.0006713954,0.020876724],"genre_scores_gemma":[0.50174624,0.0008799627,0.49354157,0.00009204308,0.000027886432,0.000905333,0.00043086053,0.000022823995,0.002353317],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.995641,0.0019611595,0.00036454262,0.00020796442,0.0016470021,0.0001783526],"domain_scores_gemma":[0.99853253,0.0005701456,0.00014004289,0.000048572216,0.00065356924,0.000055155342],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0034396397,0.001410826,0.0013236066,0.006877596,0.0011773154,0.0024106624,0.0010465144,0.00059441844,0.0033045437],"category_scores_gemma":[0.0039588823,0.00047032334,0.0013959615,0.006006712,0.00056959427,0.0017629964,0.0011872732,0.00096199574,0.0003727928],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043626156,0.0006962899,0.020736074,0.002153088,0.00096429215,0.000646729,0.003107922,0.069153845,0.010558457,0.032594435,0.0044674696,0.85448515],"study_design_scores_gemma":[0.00022430305,0.001814917,0.031730115,0.00090668077,0.00066317356,0.00073768815,0.009001489,0.8944337,0.0072093126,0.039058756,0.013906005,0.00031387762],"about_ca_topic_score_codex":0.008797585,"about_ca_topic_score_gemma":0.015478158,"teacher_disagreement_score":0.008797585,"about_ca_system_score_codex":0.0022192693,"about_ca_system_score_gemma":0.0028426393,"threshold_uncertainty_score":0.018190742},"labels":[],"label_agreement":null},{"id":"W2062194680","doi":"10.1016/j.indmarman.2006.02.002","title":"Salesperson navigation: The intraorganizational dimension of the sales role","year":2006,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":117,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"Ivey Business School, Western University","keywords":"Dimension (graph theory); Phenomenon; Personal selling; Business; Marketing; Conceptual framework; Conceptual model; Sales force; Computer science; Sales management; Knowledge management; Process management; Sociology; Epistemology; Mathematics","score_opus":0.01676632137310749,"score_gpt":0.2081029310732986,"score_spread":0.19133660970019112,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2062194680","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.78467226,0.00082148716,0.0053374036,0.0027444565,0.00007062847,0.0000146947295,0.00008555929,0.000032200915,0.20622133],"genre_scores_gemma":[0.9954006,0.00015946338,0.0006643728,0.000069227484,0.000023209961,0.0000059521653,0.000029606517,0.000009714451,0.003637905],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99965906,0.00014731876,0.00000853034,0.00003539648,0.00007698077,0.00007264708],"domain_scores_gemma":[0.9984238,0.00055562967,0.00026475216,0.000091006215,0.00023156665,0.0004332159],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005143118,0.00015422523,0.00013731797,0.00066378526,0.0007920619,0.0041279183,0.00033231586,0.00068381673,0.00799728],"category_scores_gemma":[0.0019789473,0.00013332399,0.00015715908,0.00082007155,0.001677506,0.0040894095,0.0010561736,0.000715272,0.0005017694],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00058724737,0.00064234977,0.30416438,0.00017232478,0.00005519335,0.00067472353,0.030763384,0.0018823959,0.0037156662,0.48653054,0.007522564,0.16328923],"study_design_scores_gemma":[0.00009722123,0.0004772259,0.66454977,0.00039360876,0.00011648759,0.0014963557,0.07647556,0.01520861,0.0014829154,0.16968694,0.0699106,0.00010468032],"about_ca_topic_score_codex":0.0044128755,"about_ca_topic_score_gemma":0.008698514,"teacher_disagreement_score":0.00799728,"about_ca_system_score_codex":0.00073587854,"about_ca_system_score_gemma":0.0015379179,"threshold_uncertainty_score":0.026753545},"labels":[],"label_agreement":null},{"id":"W2062940315","doi":"10.1007/s10479-015-1839-z","title":"Socially responsible service operations management: an overview","year":2015,"lang":"en","type":"article","venue":"Annals of Operations Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Service design; Service delivery framework; Service (business); Service provider; Social responsibility; Service product management; Service system; Service level objective; Process management; Business; Service management; Service guarantee; Computer science; Marketing; Public relations; Knowledge management; Supply chain management; Political science; Supply chain","score_opus":0.572818528833708,"score_gpt":0.5040491163382387,"score_spread":0.0687694124954693,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2062940315","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.007513903,0.81248826,0.05719562,0.03715079,0.0014121148,0.000120645454,0.000054249256,0.00012612596,0.08393832],"genre_scores_gemma":[0.26873946,0.6940304,0.021223169,0.0037574852,0.004893724,0.00020111889,0.00007450382,0.000064654654,0.007015574],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9936573,0.0023789392,0.00045949832,0.0004602838,0.0023652406,0.00067872804],"domain_scores_gemma":[0.9942871,0.0034272668,0.0006317541,0.000263663,0.0010157397,0.0003744478],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007143367,0.0014494819,0.001233862,0.007816925,0.0017633119,0.010976196,0.0017627598,0.005074408,0.0019406057],"category_scores_gemma":[0.004953158,0.0006912704,0.0008381159,0.007406385,0.0079641985,0.0075055,0.0035306213,0.0035547009,0.00048143466],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025217436,0.00021113518,0.0020270976,0.0017815441,0.000075377466,0.00015400072,0.0015709953,0.0052964087,0.0002940006,0.6968313,0.011477628,0.28025532],"study_design_scores_gemma":[0.00001675987,0.0001884069,0.004877138,0.004355305,0.00006573975,0.00061078696,0.003068823,0.010249595,0.00046459286,0.559957,0.4160296,0.0001162822],"about_ca_topic_score_codex":0.0038848566,"about_ca_topic_score_gemma":0.004648959,"teacher_disagreement_score":0.010976196,"about_ca_system_score_codex":0.009255705,"about_ca_system_score_gemma":0.00942486,"threshold_uncertainty_score":0.06715518},"labels":[],"label_agreement":null},{"id":"W2063846768","doi":"10.1016/j.jom.2010.02.002","title":"Building long‐term orientation in buyer–supplier relationships: The moderating role of culture","year":2010,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":356,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Collectivism; Purchasing; Individualism; Warrant; Business; Hofstede's cultural dimensions theory; Extant taxon; Affect (linguistics); Marketing; Uncertainty avoidance; Individualistic culture; Empirical research; Social psychology; Psychology; Economics; Market economy","score_opus":0.019997841356245764,"score_gpt":0.27879543349073466,"score_spread":0.2587975921344889,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2063846768","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9928814,0.00015554672,0.0005675037,0.00022550282,0.0000105755935,0.000013642701,0.000019717863,0.0000036896802,0.006122473],"genre_scores_gemma":[0.9994684,0.00006980873,0.00017663656,0.000038082373,0.000004253161,0.0000061820897,0.000009556735,0.0000020611258,0.00022493096],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.995867,0.0027867344,0.00016165654,0.00022526304,0.00061345473,0.00034589827],"domain_scores_gemma":[0.9565811,0.025461918,0.008757791,0.0018858627,0.0033792106,0.003934081],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00462186,0.0002459412,0.00026511273,0.0006513011,0.0012368696,0.003310421,0.00044126913,0.0004432544,0.005347596],"category_scores_gemma":[0.017357608,0.00024451193,0.00034465073,0.00081815105,0.0017642991,0.0015457968,0.0023510498,0.001134858,0.00026828685],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023809273,0.0005876412,0.96547437,0.00007201729,0.00025100858,0.00019558768,0.006761993,0.00031573314,0.0011518816,0.0025804949,0.00023913108,0.022131983],"study_design_scores_gemma":[0.000011353397,0.00020492388,0.98414385,0.00009036523,0.00009537156,0.000109417466,0.011523947,0.00073858973,0.0006582232,0.0015003973,0.0009020199,0.000021606771],"about_ca_topic_score_codex":0.0056362054,"about_ca_topic_score_gemma":0.009096309,"teacher_disagreement_score":0.0056362054,"about_ca_system_score_codex":0.0011776261,"about_ca_system_score_gemma":0.0018214622,"threshold_uncertainty_score":0.02444303},"labels":[],"label_agreement":null},{"id":"W2064379707","doi":"10.5539/ass.v5n11p131","title":"The Relationship between Organizational Culture and Government Performance-Based on Denison Model","year":2009,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Organizational culture; Adaptability; Government (linguistics); Positive correlation; Correlation; Consistency (knowledge bases); Dimension (graph theory); Negative correlation; Relation (database); Internal consistency; Business; Psychology; Knowledge management; Classical economics; Management; Political science; Public relations; Marketing; Computer science; Mathematics; Economics; Artificial intelligence; Philosophy; Pure mathematics; Data mining","score_opus":0.02729772296098305,"score_gpt":0.2602863426728192,"score_spread":0.23298861971183615,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2064379707","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.78407776,0.0018527198,0.058257643,0.006975666,0.00016789204,0.00030336116,0.00035175812,0.00015997837,0.14785324],"genre_scores_gemma":[0.9950789,0.00046429047,0.0015917054,0.00013361764,0.000025218336,0.00011195848,0.00007937122,0.000007774994,0.0025070598],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9956462,0.0019717345,0.00021831543,0.0005862293,0.000968604,0.00060898234],"domain_scores_gemma":[0.98534364,0.00830145,0.001949378,0.0008439965,0.002780243,0.00078131096],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004725897,0.0011162848,0.0005029761,0.0026095319,0.0011561222,0.0033959975,0.0014118743,0.0013286625,0.0032482615],"category_scores_gemma":[0.0146643715,0.00031042992,0.0008603237,0.002031802,0.0018590691,0.0035259374,0.0025813105,0.0012974754,0.00077434874],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031300567,0.00063769537,0.42974082,0.00044921524,0.00088590937,0.00065047626,0.01183568,0.047767922,0.0013684949,0.40370837,0.005388088,0.097254395],"study_design_scores_gemma":[0.00017287722,0.0014308324,0.50027245,0.0008573065,0.00094545324,0.0013409295,0.020016875,0.15070063,0.0022819208,0.28827673,0.03336132,0.00034254967],"about_ca_topic_score_codex":0.0052604657,"about_ca_topic_score_gemma":0.0043779053,"teacher_disagreement_score":0.0052604657,"about_ca_system_score_codex":0.0032083215,"about_ca_system_score_gemma":0.0018631633,"threshold_uncertainty_score":0.02499324},"labels":[],"label_agreement":null},{"id":"W2064610509","doi":"10.1108/17506121111172194","title":"Brand personality and customer trust in community pharmacies","year":2011,"lang":"en","type":"article","venue":"International Journal of Pharmaceutical and Healthcare Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":53,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Marketing; Personality; Business; Pharmacy; Sincerity; Multinational corporation; Structural equation modeling; Competence (human resources); Brand equity; Brand management; Advertising; Psychology; Social psychology; Medicine; Family medicine","score_opus":0.11229456670392036,"score_gpt":0.3684048374354945,"score_spread":0.25611027073157416,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2064610509","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99877065,0.000031781186,0.000047378406,0.00009945294,0.000001731596,0.000004257328,0.00000845316,0.0000015121163,0.0010346565],"genre_scores_gemma":[0.9998455,0.000014412258,0.000028442077,0.000018143759,0.0000014709505,7.799132e-7,0.0000045255088,3.8962483e-7,0.00008628893],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99863213,0.0005151856,0.00008597898,0.000061617,0.0004927497,0.00021235221],"domain_scores_gemma":[0.98672885,0.003478977,0.0052771927,0.00045123303,0.0014711745,0.0025925227],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013683315,0.00008700801,0.00017186988,0.00060011697,0.000982709,0.0020181397,0.00020393463,0.00039983675,0.0025767256],"category_scores_gemma":[0.0124109145,0.00012953371,0.00022590798,0.0005745375,0.0006975822,0.00059364224,0.0006789257,0.00051545876,0.00012719819],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016833756,0.00018949909,0.9834236,0.000018123485,0.000047609155,0.00019591293,0.0028083043,0.00012337997,0.00023238469,0.00026868345,0.00028082132,0.012243409],"study_design_scores_gemma":[0.000011233054,0.00022190611,0.99098724,0.000019680756,0.000024759063,0.0004344288,0.006472955,0.0008962728,0.00012748016,0.00020523058,0.0005842521,0.0000144485],"about_ca_topic_score_codex":0.01489431,"about_ca_topic_score_gemma":0.01902656,"teacher_disagreement_score":0.01489431,"about_ca_system_score_codex":0.0014496288,"about_ca_system_score_gemma":0.001310446,"threshold_uncertainty_score":0.029615223},"labels":[],"label_agreement":null},{"id":"W2065364919","doi":"10.1016/j.jom.2006.07.004","title":"New service development competence in retail banking: Construct development and measurement validation","year":2006,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":407,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Operationalization; Competence (human resources); Benchmarking; Confirmatory factor analysis; Construct validity; Knowledge management; Psychology; Computer science; Marketing; Psychometrics; Service (business); Business; Social psychology","score_opus":0.04335880838017335,"score_gpt":0.23361789848819098,"score_spread":0.19025909010801761,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2065364919","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98569334,0.0001002864,0.008633347,0.00020106854,0.000023776736,0.0008398191,0.00013108796,0.000021075792,0.004356234],"genre_scores_gemma":[0.9844147,0.00008065388,0.013895199,0.00004267882,0.000007108159,0.0010346919,0.0002069796,0.000009728163,0.00030821728],"study_design_codex":"observational","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.9881323,0.0057076705,0.0014321262,0.000642014,0.0037115754,0.0003742175],"domain_scores_gemma":[0.9368845,0.034764327,0.004737889,0.0036317823,0.017945364,0.0020361382],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.027623566,0.0003281732,0.00047218648,0.0029424182,0.0010601656,0.0018562911,0.0008125067,0.00043516717,0.0016075668],"category_scores_gemma":[0.053677097,0.000344843,0.0008584334,0.002314088,0.0018143929,0.001868617,0.0029475722,0.0014235101,0.00024660197],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021456135,0.0015357045,0.8144128,0.00044152743,0.00014820803,0.000106353225,0.018067302,0.002584174,0.002307474,0.0073021683,0.0014748584,0.15140484],"study_design_scores_gemma":[0.00013904774,0.0015209514,0.92863274,0.0006849557,0.00012771049,0.00017036551,0.01878468,0.03112483,0.0049382485,0.006190751,0.007606371,0.0000793776],"about_ca_topic_score_codex":0.0044677183,"about_ca_topic_score_gemma":0.005562366,"teacher_disagreement_score":0.027623566,"about_ca_system_score_codex":0.0027380642,"about_ca_system_score_gemma":0.005031115,"threshold_uncertainty_score":0.14608914},"labels":[],"label_agreement":null},{"id":"W2065484114","doi":"10.2308/jmar.2004.16.1.183","title":"Determinants of Customer Loyalty and Financial Performance","year":2004,"lang":"en","type":"article","venue":"Journal of Management Accounting Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Loyalty business model; Customer equity; Business; Customer retention; Marketing; Customer profitability; Customer delight; Customer advocacy; Loyalty; Customer satisfaction; Customer to customer; Customer lifetime value; Profitability index; Industrial organization; Finance; Service quality; Service (business)","score_opus":0.044151642848537,"score_gpt":0.32409915709681403,"score_spread":0.279947514248277,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2065484114","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9867295,0.0006796346,0.0010436863,0.0007222399,0.000010186919,0.000019220453,0.00018835337,0.000011703031,0.010595383],"genre_scores_gemma":[0.9993357,0.000112424226,0.00009350467,0.000049642204,0.000010646574,0.0000040891714,0.00008053415,0.0000011502499,0.00031233867],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99882144,0.00045960542,0.00006843482,0.000093366405,0.0002458367,0.0003112638],"domain_scores_gemma":[0.9893289,0.005191229,0.0026990725,0.00023798649,0.0014791234,0.0010636285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001303289,0.00016768582,0.0002087049,0.001206284,0.00040272204,0.0015963484,0.0002678651,0.00078871823,0.0040869787],"category_scores_gemma":[0.009583094,0.00013382647,0.00023200829,0.0012606189,0.0005920178,0.0008124587,0.0008181889,0.0009685239,0.00048234325],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009352274,0.00027678523,0.96382415,0.00004535188,0.00009133303,0.00008716513,0.00034013408,0.0012971141,0.00020601107,0.004945952,0.0007387869,0.028053714],"study_design_scores_gemma":[0.000005921982,0.000117307754,0.989641,0.000035077628,0.00003919729,0.00018762826,0.0006435934,0.004163435,0.00024987975,0.0039180606,0.0009823182,0.000016531303],"about_ca_topic_score_codex":0.0060742623,"about_ca_topic_score_gemma":0.0049178624,"teacher_disagreement_score":0.0060742623,"about_ca_system_score_codex":0.0006195977,"about_ca_system_score_gemma":0.0005548487,"threshold_uncertainty_score":0.013672292},"labels":[],"label_agreement":null},{"id":"W2066286850","doi":"10.1509/jm.11.0423","title":"Growing Existing Customers’ Revenue Streams through Customer Referral Programs","year":2013,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":171,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Referral; Customer retention; Marketing; Business; Loyalty; Revenue; Customer delight; Loyalty business model; Consistency (knowledge bases); Dimension (graph theory); Customer advocacy; Customer intelligence; Set (abstract data type); Computer science; Finance; Medicine; Family medicine; Service (business)","score_opus":0.05044417596940815,"score_gpt":0.2779607680663235,"score_spread":0.22751659209691538,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2066286850","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.987845,0.00016167415,0.0031819865,0.00042998628,0.00002104272,0.00013881564,0.000047839716,0.00024237644,0.00793123],"genre_scores_gemma":[0.99513865,0.000102923426,0.0030840773,0.00013581708,0.000025301975,0.000055068827,0.000061070146,0.00001603386,0.00138103],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99812084,0.0009739588,0.000060579103,0.00016933747,0.00045322586,0.00022207022],"domain_scores_gemma":[0.99219394,0.0035080777,0.0014068624,0.0008392119,0.00089791714,0.001153966],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024094505,0.00026036956,0.0003682672,0.0009936331,0.0007139127,0.0011744205,0.00085730536,0.0006432713,0.003055833],"category_scores_gemma":[0.010536928,0.00020100168,0.00033525168,0.0010273292,0.0003997148,0.0008229245,0.0012362277,0.00070427475,0.0007197528],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001314927,0.013804163,0.15905508,0.0003202495,0.00017910809,0.00040778788,0.0026455622,0.003435882,0.019950595,0.0031491772,0.0069304868,0.788807],"study_design_scores_gemma":[0.00086067844,0.014790578,0.8869504,0.0002543816,0.0005083359,0.0011880081,0.0052560964,0.037118573,0.021629114,0.0068932557,0.024364391,0.00018621005],"about_ca_topic_score_codex":0.0021416957,"about_ca_topic_score_gemma":0.0036525074,"teacher_disagreement_score":0.003055833,"about_ca_system_score_codex":0.00060209783,"about_ca_system_score_gemma":0.001007429,"threshold_uncertainty_score":0.012742519},"labels":[],"label_agreement":null},{"id":"W2066789510","doi":"10.1177/0010880404272018","title":"Safeguarding Hospitality Service When the Unexpected Happens","year":2005,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Hospitality; Safeguarding; Business; Service (business); Hospitality industry; Blackout; Marketing; Surprise; Power (physics); Public relations; Tourism; Operations management; Economics; Sociology; Law; Political science","score_opus":0.025165023052303837,"score_gpt":0.23227891656588615,"score_spread":0.2071138935135823,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2066789510","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.57424694,0.0071352515,0.01982406,0.1806988,0.005543624,0.00019473207,0.0003458067,0.0020800105,0.20993075],"genre_scores_gemma":[0.9766435,0.0015006413,0.0017253952,0.0051940614,0.00048975885,0.000021737931,0.00009516277,0.0000997948,0.01422989],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.99701643,0.000716534,0.0001034935,0.00010124128,0.00077364274,0.0012886227],"domain_scores_gemma":[0.9935529,0.00070821313,0.0015912125,0.00039611565,0.0013341267,0.0024173514],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023825488,0.00030027205,0.00023877721,0.0005416377,0.005336241,0.0055946424,0.0011793145,0.0014198641,0.007991793],"category_scores_gemma":[0.0098471455,0.00018855388,0.00026577123,0.0005068098,0.0020777944,0.0030029693,0.004204048,0.002369042,0.0019088209],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00049880816,0.00031214202,0.11866619,0.0006102394,0.00014402768,0.0071483525,0.043277923,0.0035022805,0.0047946614,0.03321636,0.36034986,0.42747912],"study_design_scores_gemma":[0.00004612474,0.0006732152,0.09296009,0.00073935976,0.0000818283,0.0046516573,0.18386328,0.0043811565,0.005051566,0.024462933,0.6828671,0.00022168885],"about_ca_topic_score_codex":0.011674344,"about_ca_topic_score_gemma":0.022558233,"teacher_disagreement_score":0.011674344,"about_ca_system_score_codex":0.002470521,"about_ca_system_score_gemma":0.006854816,"threshold_uncertainty_score":0.026735187},"labels":[],"label_agreement":null},{"id":"W2066900100","doi":"10.1108/02652321311315294","title":"A relational classification of online banking customers","year":2013,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval; Université de Moncton; Université du Québec à Montréal","funders":"","keywords":"Polling; Originality; Marketing; Business; Customer relationship management; Descriptive statistics; Value (mathematics); Knowledge management; Computer science; Psychology; Statistics","score_opus":0.034805665506436066,"score_gpt":0.27230578641189496,"score_spread":0.23750012090545888,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2066900100","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99211067,0.00011333467,0.000820179,0.00012322124,0.00000495528,0.00007610585,0.00020638273,0.00001241104,0.0065326393],"genre_scores_gemma":[0.9985306,0.00006826799,0.00053801166,0.000027930848,0.0000044189983,0.000017250286,0.00016537224,0.000002006108,0.00064611045],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99936515,0.00011443928,0.000045528097,0.00005245712,0.00027201202,0.00015049102],"domain_scores_gemma":[0.9981863,0.00025005193,0.0005924447,0.000101563564,0.0006149825,0.00025463215],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006457634,0.0001517548,0.00015358026,0.0018551579,0.0007973843,0.0017203236,0.00040287524,0.0002627073,0.004761301],"category_scores_gemma":[0.0037612484,0.000066114284,0.0001586403,0.0018493246,0.00051826244,0.0009313662,0.0009914889,0.0002846919,0.00054987345],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016185365,0.00011187745,0.9262903,0.000050657083,0.000018117336,0.00022969516,0.0071639824,0.00016948389,0.0018710924,0.0015093017,0.0008838503,0.06153978],"study_design_scores_gemma":[0.0000059991035,0.00016044738,0.9684863,0.000043722208,0.000022606571,0.00081938657,0.023408137,0.0020476219,0.0004883176,0.0007240595,0.0037788977,0.0000145342],"about_ca_topic_score_codex":0.022767743,"about_ca_topic_score_gemma":0.019936772,"teacher_disagreement_score":0.022767743,"about_ca_system_score_codex":0.00081514026,"about_ca_system_score_gemma":0.00068317767,"threshold_uncertainty_score":0.045270443},"labels":[],"label_agreement":null},{"id":"W2068367320","doi":"10.1111/j.1540-5885.2009.00679.x","title":"Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes<sup>*</sup>","year":2009,"lang":"en","type":"article","venue":"Journal of Product Innovation Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":429,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University; York University","funders":"","keywords":"Business; Marketing; Novelty; Service quality; Customer retention; Service (business); Customer satisfaction; Customer advocacy; Quality (philosophy); Extant taxon; Psychology","score_opus":0.04096575988104872,"score_gpt":0.28130629426099196,"score_spread":0.24034053437994324,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2068367320","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99607265,0.00017156411,0.00018429363,0.00036981713,0.000007216694,0.000043521075,0.00007070125,0.000005371724,0.0030749633],"genre_scores_gemma":[0.99904567,0.00017253333,0.00021747574,0.00005589054,0.00000886032,0.00004565574,0.000114646915,0.0000033692904,0.00033583865],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977264,0.0009541107,0.00014806777,0.00014879975,0.0005610736,0.0004615622],"domain_scores_gemma":[0.96675235,0.019016575,0.0064367037,0.00063490216,0.0021559733,0.0050034006],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003527419,0.00023655631,0.00031121727,0.0015220526,0.0011912186,0.0024094149,0.0006286615,0.00087797886,0.0068424847],"category_scores_gemma":[0.01442324,0.00024598528,0.00069205015,0.0017481127,0.0011212032,0.001369786,0.0025889704,0.0017706174,0.00066973653],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008950961,0.0008575698,0.9849628,0.00005906116,0.000037885577,0.0002101502,0.0026366396,0.00018672974,0.000101281235,0.00065207755,0.00028876646,0.0099176],"study_design_scores_gemma":[0.0000050665044,0.00017629341,0.99061185,0.000055734712,0.0000252608,0.000094563955,0.0071825674,0.0008161358,0.000102121325,0.00038297617,0.00053904747,0.000008292945],"about_ca_topic_score_codex":0.009459566,"about_ca_topic_score_gemma":0.011275134,"teacher_disagreement_score":0.009459566,"about_ca_system_score_codex":0.0016724388,"about_ca_system_score_gemma":0.002462584,"threshold_uncertainty_score":0.022890449},"labels":[],"label_agreement":null},{"id":"W2068566932","doi":"10.1111/j.1936-4490.2004.tb00351.x","title":"An Assessment of the Dimensionality of Should and Will Service Expectations","year":2004,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":28,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Conceptualization; Dimension (graph theory); Service (business); Marketing; Order (exchange); Valuation (finance); Context (archaeology); Service quality; Psychology; Welfare economics; Business; Economics; Computer science; Mathematics; Geography; Accounting; Artificial intelligence; Finance","score_opus":0.125650354222696,"score_gpt":0.36555200081438205,"score_spread":0.23990164659168606,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2068566932","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98770756,0.000055547152,0.0075528813,0.00032225807,0.000009902817,0.000046699348,0.00007590353,0.000014836175,0.00421457],"genre_scores_gemma":[0.9988972,0.000014112259,0.00093271316,0.000010865153,0.0000031672787,0.000022046032,0.000045149027,0.0000020278433,0.00007263417],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99391913,0.0028291226,0.0006072099,0.00031664097,0.0019891046,0.0003387709],"domain_scores_gemma":[0.952841,0.031610753,0.0065227565,0.0023362187,0.0054486208,0.0012406824],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010050002,0.00025339617,0.00033972628,0.00134962,0.00052061205,0.0025031858,0.00043243376,0.00049244915,0.0018570068],"category_scores_gemma":[0.03899953,0.0002092804,0.00065351743,0.00092331483,0.0014818684,0.001798536,0.0015162844,0.0007364187,0.00012729126],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027211205,0.00014372237,0.9213913,0.000119561955,0.00013703991,0.00008117364,0.012701194,0.0022712948,0.0012191517,0.017146615,0.0005389355,0.043977838],"study_design_scores_gemma":[0.000038512822,0.00049021497,0.9225224,0.00014690791,0.00006595315,0.00020982928,0.02293839,0.028014416,0.0012520585,0.021328408,0.0029028675,0.00008998432],"about_ca_topic_score_codex":0.002057255,"about_ca_topic_score_gemma":0.0017248095,"teacher_disagreement_score":0.010050002,"about_ca_system_score_codex":0.0012762964,"about_ca_system_score_gemma":0.0014559063,"threshold_uncertainty_score":0.053150117},"labels":[],"label_agreement":null},{"id":"W2068804701","doi":"10.1108/10662240010349444","title":"A services‐marketing perspective on e‐retailing: implications for e‐retailers and directions for further research","year":2000,"lang":"en","type":"article","venue":"Internet Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":230,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Alberta Energy","funders":"","keywords":"Business; Marketing; Customer advocacy; Services marketing; Service (business); Customer retention; Product (mathematics); Loyalty business model; The Internet; Relationship marketing; Service provider; Advertising; Service quality; Marketing management; Computer science","score_opus":0.13709296480597288,"score_gpt":0.4254365630411525,"score_spread":0.28834359823517963,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2068804701","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.014972204,0.1644531,0.010756337,0.6124629,0.003036381,0.00016789572,0.000120646684,0.000059188777,0.19397137],"genre_scores_gemma":[0.4584956,0.41312128,0.017066156,0.074912354,0.006344356,0.0004677876,0.00014723127,0.00007291216,0.029372195],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99655294,0.0020653997,0.00011829436,0.00020175392,0.00054990774,0.000511692],"domain_scores_gemma":[0.9862119,0.009225315,0.00047809276,0.00021685497,0.001962204,0.0019056714],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0071186987,0.0013099831,0.0014207541,0.0047840048,0.0057505327,0.019384673,0.00260766,0.0096105095,0.020356564],"category_scores_gemma":[0.0059327115,0.00048176196,0.0009772582,0.0139137525,0.023023201,0.029822305,0.004107036,0.007292169,0.0015700317],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004601724,0.0002608982,0.0015183808,0.00092227,0.000015373136,0.0005344856,0.0049643153,0.0006144281,0.00011564751,0.91802424,0.022242483,0.050741456],"study_design_scores_gemma":[0.000040228362,0.00014414714,0.0032381883,0.003653274,0.000025379502,0.00065960793,0.07833581,0.0020888888,0.00017348325,0.70103145,0.2105568,0.000052728516],"about_ca_topic_score_codex":0.015513564,"about_ca_topic_score_gemma":0.018543992,"teacher_disagreement_score":0.020356564,"about_ca_system_score_codex":0.010116993,"about_ca_system_score_gemma":0.01337627,"threshold_uncertainty_score":0.07340425},"labels":[],"label_agreement":null},{"id":"W2068818806","doi":"10.1108/ijbm-08-2013-0088","title":"Consumer trust and distrust: retaining paper bills in online banking","year":2015,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Distrust; Business; Marketing; Exploratory research; Comprehension; Public relations; Psychology","score_opus":0.031614599234288214,"score_gpt":0.2770599323746593,"score_spread":0.2454453331403711,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2068818806","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99416864,0.00013894385,0.00043043142,0.0007550627,0.000009781519,0.000023467286,0.000014402908,0.0000044838616,0.004454855],"genre_scores_gemma":[0.9989152,0.000086454325,0.00024137863,0.00012128464,0.0000052512637,0.0000068656877,0.000013364658,0.0000025121844,0.00060775975],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.995076,0.0023657912,0.0002101984,0.00018567643,0.0017140333,0.00044821436],"domain_scores_gemma":[0.97103745,0.012809677,0.009548885,0.0015619472,0.0035148272,0.0015271993],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004117556,0.00018578522,0.00023693056,0.0006433872,0.0019780847,0.0037963775,0.0005274226,0.00072211726,0.003706316],"category_scores_gemma":[0.028887471,0.0002307112,0.00039167158,0.00072899845,0.002418645,0.0022040159,0.0014763183,0.001706408,0.00025175983],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00065737724,0.0008411112,0.76216435,0.00026093633,0.000084401465,0.0013945275,0.13450454,0.0002582362,0.0018870708,0.003932228,0.0014839799,0.092531234],"study_design_scores_gemma":[0.00003681071,0.0007147517,0.7764091,0.00036527799,0.00014841282,0.0016603735,0.20109653,0.0023846834,0.0015095737,0.0021372638,0.013442479,0.00009478521],"about_ca_topic_score_codex":0.046051923,"about_ca_topic_score_gemma":0.057846017,"teacher_disagreement_score":0.046051923,"about_ca_system_score_codex":0.003406847,"about_ca_system_score_gemma":0.0035012732,"threshold_uncertainty_score":0.091567755},"labels":[],"label_agreement":null},{"id":"W2068886156","doi":"10.1300/j073v11n01_05","title":"How Cultural Differences Cause Dimensions of Tourism Satisfaction","year":2002,"lang":"en","type":"article","venue":"Journal of Travel & Tourism Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Tourism; Psychology; Service quality; Service (business); Structural equation modeling; Consumer satisfaction; Conceptual model; Marketing; Social psychology; Cross-cultural; Cultural diversity; Business; Geography; Sociology; Mathematics; Statistics","score_opus":0.038116091812427366,"score_gpt":0.24367641536651263,"score_spread":0.20556032355408527,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2068886156","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997993,0.000043987187,0.00024883938,0.00007448832,0.0000035688165,0.0000059032286,0.000029314642,0.000001853025,0.0015990552],"genre_scores_gemma":[0.9998925,0.000014052138,0.000030504212,0.000006438509,8.0138284e-7,0.0000011463374,0.000012334752,5.9374963e-7,0.00004154527],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99863976,0.0008597772,0.000061880055,0.000082327955,0.00019547399,0.00016075464],"domain_scores_gemma":[0.9952891,0.002485886,0.00081300735,0.00032628508,0.00065715384,0.00042857105],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014993452,0.00016712843,0.00023372765,0.00063036504,0.00043880582,0.0015541353,0.00020372609,0.00023523874,0.0027813746],"category_scores_gemma":[0.009553789,0.00016796413,0.00047298134,0.00084984506,0.0012644075,0.0005119696,0.0008524875,0.00052916084,0.00014009913],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013598186,0.00005870193,0.9824737,0.000024724679,0.00014044002,0.00017457352,0.004330168,0.00082278287,0.00034024022,0.0018158366,0.00021342777,0.009469456],"study_design_scores_gemma":[0.000008694322,0.00006851526,0.98867327,0.00002181841,0.00004960496,0.00014923165,0.0064823367,0.0021753402,0.0002716429,0.0016029875,0.00048281456,0.000013744369],"about_ca_topic_score_codex":0.008617324,"about_ca_topic_score_gemma":0.0061118486,"teacher_disagreement_score":0.008617324,"about_ca_system_score_codex":0.0006678327,"about_ca_system_score_gemma":0.00051852706,"threshold_uncertainty_score":0.017134309},"labels":[],"label_agreement":null},{"id":"W2069664813","doi":"10.1207/s15328007sem1003_7","title":"Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study","year":2003,"lang":"en","type":"article","venue":"Structural Equation Modeling A Multidisciplinary Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Texas A and M University; U.S. Department of Education","keywords":"Confirmatory factor analysis; Service quality; Psychology; Library science; Perception; Scale (ratio); Graduate students; Service (business); Medical education; Computer science; Geography; Business; Pedagogy; Medicine; Marketing; Cartography","score_opus":0.06609132315408978,"score_gpt":0.3257763473969722,"score_spread":0.2596850242428824,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2069664813","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995241,0.0000104295,0.00007701553,0.000035156558,4.956876e-7,0.000011676422,0.000024117857,0.0000010990516,0.0003159031],"genre_scores_gemma":[0.9996037,0.000013734885,0.000117624026,0.00003609695,0.0000018699377,0.000018479135,0.000042408014,0.0000013344013,0.00016478756],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799985,0.0010116177,0.00015534699,0.00010097349,0.00044079355,0.00029134925],"domain_scores_gemma":[0.98913634,0.003979236,0.0029100135,0.00068424665,0.002058034,0.0012321562],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0053901607,0.00014469396,0.00025284087,0.0014768527,0.001191877,0.0018463017,0.00038660056,0.0003657746,0.002164291],"category_scores_gemma":[0.013909291,0.00021253788,0.0003114654,0.0024717976,0.0011504535,0.001724771,0.0016518475,0.00084644795,0.0002703067],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009677473,0.0004949149,0.96401966,0.000028643437,0.00002154874,0.000036408976,0.023480864,0.00007820094,0.0002925043,0.0004116801,0.0002204271,0.010818398],"study_design_scores_gemma":[0.000011483434,0.00043811454,0.9532755,0.000026405993,0.000015812131,0.00007453685,0.04430976,0.0006572865,0.0002954446,0.00019118845,0.0006883536,0.000016102698],"about_ca_topic_score_codex":0.024986794,"about_ca_topic_score_gemma":0.033110935,"teacher_disagreement_score":0.024986794,"about_ca_system_score_codex":0.0020999967,"about_ca_system_score_gemma":0.0031694376,"threshold_uncertainty_score":0.049682736},"labels":[],"label_agreement":null},{"id":"W2070731028","doi":"10.5539/jsd.v4n6p3","title":"Examining the Influence of Service Recovery Satisfaction on Destination Loyalty: A Structural Equation Modelling","year":2011,"lang":"en","type":"article","venue":"Journal of Sustainable Development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service recovery; Loyalty; Confirmatory factor analysis; Marketing; Service (business); Hospitality; Test (biology); Exploratory factor analysis; Hospitality industry; Business; Structural equation modeling; Service quality; Service provider; Goodness of fit; Population; Tourism; Psychology; Statistics; Sociology; Political science; Mathematics","score_opus":0.062498184389737414,"score_gpt":0.23844422377030525,"score_spread":0.17594603938056783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2070731028","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9911472,0.00013275628,0.006071483,0.00055563217,0.00002497623,0.00017535583,0.0004087314,0.000045918434,0.0014379006],"genre_scores_gemma":[0.9960127,0.00016196755,0.0026004836,0.00004877416,0.000011802684,0.00018060328,0.00040497008,0.000007134923,0.0005716432],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9972717,0.0016839682,0.00013894952,0.0002182429,0.00026552725,0.0004216687],"domain_scores_gemma":[0.99111253,0.006838613,0.0007130009,0.00022704926,0.0007051224,0.00040369545],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0050039534,0.0007905313,0.00092887593,0.002037986,0.0009644429,0.0020855009,0.0018339858,0.0017650804,0.0057680677],"category_scores_gemma":[0.010763994,0.0007874247,0.0025322938,0.002481252,0.0008437032,0.0016268728,0.002180218,0.0024419692,0.0005571181],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000551348,0.0025726024,0.8895813,0.00044703484,0.0014087224,0.0006984657,0.008904742,0.055610664,0.0012689031,0.009941861,0.0023544393,0.026659856],"study_design_scores_gemma":[0.00018943877,0.0021582246,0.24119337,0.000469835,0.0012596733,0.00024066267,0.007821247,0.73871285,0.0007006739,0.004432794,0.0026899143,0.00013126573],"about_ca_topic_score_codex":0.032334276,"about_ca_topic_score_gemma":0.018991243,"teacher_disagreement_score":0.032334276,"about_ca_system_score_codex":0.0020464358,"about_ca_system_score_gemma":0.003794025,"threshold_uncertainty_score":0.06429213},"labels":[],"label_agreement":null},{"id":"W2071180784","doi":"10.1016/j.jom.2012.03.003","title":"How does justice matter in achieving buyer–supplier relationship performance?","year":2012,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":326,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Tellabs (Canada)","funders":"National Natural Science Foundation of China","keywords":"Procedural justice; Distributive justice; Context (archaeology); Business; Economic Justice; Interactional justice; Interpersonal communication; Argument (complex analysis); Perception; Supply chain; Microeconomics; Marketing; Social psychology; Psychology; Economics","score_opus":0.02769266036335763,"score_gpt":0.25479746456723623,"score_spread":0.2271048042038786,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2071180784","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98034096,0.00009496652,0.002847693,0.000782283,0.000012679965,0.000023345836,0.000017295464,0.0000137032,0.015867116],"genre_scores_gemma":[0.9996871,0.000011222489,0.00016677353,0.000021929316,0.0000032213861,0.0000024158012,0.0000029344037,0.0000017522659,0.00010277598],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9922448,0.004128474,0.00040829353,0.00053651637,0.001596426,0.0010855107],"domain_scores_gemma":[0.97388035,0.010731737,0.007936354,0.0016840112,0.0028075392,0.002960004],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0068752323,0.00019053846,0.0003125044,0.0009894223,0.002294377,0.004354128,0.000508352,0.00075012806,0.0029646633],"category_scores_gemma":[0.030818934,0.00012728629,0.00032325584,0.0011783976,0.0028723152,0.0032696505,0.0030399775,0.0009994798,0.00032231878],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036628058,0.00091164233,0.8389627,0.00015113615,0.0002643993,0.00052122504,0.021925302,0.0030910985,0.0041420353,0.037499443,0.0008535395,0.09131136],"study_design_scores_gemma":[0.000026904487,0.00061106635,0.91517025,0.0001235723,0.00009910742,0.000272854,0.0395039,0.007362145,0.0029551988,0.028579349,0.005200269,0.00009521855],"about_ca_topic_score_codex":0.0028841004,"about_ca_topic_score_gemma":0.0037557795,"teacher_disagreement_score":0.0068752323,"about_ca_system_score_codex":0.0016611875,"about_ca_system_score_gemma":0.001881258,"threshold_uncertainty_score":0.036360145},"labels":[],"label_agreement":null},{"id":"W2071246637","doi":"10.1108/mip-11-2012-0136","title":"Perceived quality in higher education: an empirical study","year":2013,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec; Université du Québec en Outaouais","funders":"","keywords":"SERVQUAL; Quality (philosophy); Originality; Higher education; Marketing; Empathy; Sample (material); Empirical research; Psychology; Test (biology); Public university; Value (mathematics); Service quality; Business; Social psychology; Political science; Creativity; Mathematics; Statistics; Service (business)","score_opus":0.11313662273491093,"score_gpt":0.3746100140278631,"score_spread":0.26147339129295216,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2071246637","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9971607,0.0001598639,0.00028031773,0.00017142015,0.000006254056,0.000050380757,0.000060356837,0.000002151561,0.002108509],"genre_scores_gemma":[0.999361,0.000095432086,0.00020872054,0.000048553953,0.000007368708,0.000022304197,0.000039175633,0.0000011272995,0.00021639989],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99462974,0.0025563745,0.000362042,0.0002930983,0.0015410715,0.00061768084],"domain_scores_gemma":[0.9670961,0.01934272,0.0052214665,0.00090486393,0.003763059,0.003671806],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008460103,0.00016685264,0.0004460721,0.0018913669,0.0012304367,0.0027126987,0.0005187733,0.000586667,0.005372267],"category_scores_gemma":[0.015493586,0.00021828743,0.0004141187,0.00335785,0.0012793032,0.0017128754,0.0014032319,0.001478813,0.00037665042],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001898604,0.0028224846,0.94156575,0.00043799417,0.00006300108,0.00027200862,0.020668989,0.0002257206,0.00027018698,0.0016900655,0.0007201517,0.031073809],"study_design_scores_gemma":[0.000026366995,0.0009066426,0.93674034,0.00022928446,0.000040448693,0.00022517629,0.057581533,0.000997336,0.00027631412,0.00040559494,0.0025457593,0.000025064914],"about_ca_topic_score_codex":0.002781552,"about_ca_topic_score_gemma":0.0032264353,"teacher_disagreement_score":0.008460103,"about_ca_system_score_codex":0.0017397958,"about_ca_system_score_gemma":0.001612867,"threshold_uncertainty_score":0.04474187},"labels":[],"label_agreement":null},{"id":"W2071737226","doi":"10.1108/09596110310488230","title":"People and quality: the case of Delta Hotels","year":2003,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Canadian Sleep Society","funders":"","keywords":"Reputation; Quality (philosophy); Hotel industry; Business; Tourism; Marketing; Work (physics); Hospitality industry; Resource (disambiguation); Relation (database); Public relations; Sociology; Engineering; Geography; Political science; Computer science","score_opus":0.03490567430431528,"score_gpt":0.289127485286391,"score_spread":0.2542218109820757,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2071737226","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9162306,0.0012423474,0.00060903025,0.017784089,0.00014414685,0.000047075246,0.00003861234,0.0000132952,0.06389077],"genre_scores_gemma":[0.98541796,0.0010253567,0.00037956508,0.0013103497,0.000023874689,0.000011314965,0.000014114427,0.000006204893,0.011811392],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9983917,0.0006806104,0.00002589686,0.000049773702,0.00015507294,0.0006969075],"domain_scores_gemma":[0.99796295,0.00056363235,0.00015184801,0.000047349935,0.00025912153,0.0010151615],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015562233,0.0002540561,0.00023802849,0.0009404993,0.016994068,0.006451742,0.0010810018,0.0027120395,0.004330801],"category_scores_gemma":[0.0022063418,0.00031965127,0.00040356154,0.0014576772,0.0066408333,0.0022426227,0.0043028514,0.0036272388,0.0002590604],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018813589,0.00036069372,0.063494846,0.00024375612,0.000038639497,0.03466523,0.7090131,0.0011247867,0.00045811362,0.13230348,0.019801227,0.038308017],"study_design_scores_gemma":[0.00002094548,0.00007611411,0.011150885,0.00014598815,0.000022424185,0.0028046318,0.919454,0.000561975,0.00016618018,0.0056120516,0.05995553,0.000029308861],"about_ca_topic_score_codex":0.4245141,"about_ca_topic_score_gemma":0.64551806,"teacher_disagreement_score":0.4245141,"about_ca_system_score_codex":0.014235568,"about_ca_system_score_gemma":0.007681935,"threshold_uncertainty_score":0.84408635},"labels":[],"label_agreement":null},{"id":"W2072015659","doi":"10.1108/02652320010322994","title":"A reliable and valid measurement scale for the perceived service quality of banks","year":2000,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":465,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"HEC Montréal; University of Ottawa","funders":"","keywords":"Scale (ratio); Business; Sample (material); Marketing; Service quality; Reliability (semiconductor); Service (business); Portfolio; Quality (philosophy); SERVQUAL; Finance; Geography","score_opus":0.050094727961556965,"score_gpt":0.29315147754921467,"score_spread":0.24305674958765772,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2072015659","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8126121,0.002475159,0.052119542,0.00301233,0.00051704235,0.016889513,0.016709873,0.0005207342,0.09514371],"genre_scores_gemma":[0.8450047,0.002110864,0.11328545,0.00084413827,0.00013797432,0.0076364772,0.011274461,0.00010650466,0.019599365],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9938372,0.0006116441,0.0004146963,0.00015894683,0.004580221,0.0003973358],"domain_scores_gemma":[0.9852004,0.0027044243,0.0015191496,0.00062905025,0.008817224,0.0011298236],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005103335,0.00032276005,0.0005486667,0.0023209,0.0016969732,0.00089591986,0.0006494775,0.00042258785,0.0051809535],"category_scores_gemma":[0.01930814,0.00022849273,0.0005507715,0.0023857823,0.0010843002,0.00084947713,0.0008473082,0.001277638,0.0013949376],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004242819,0.0017571647,0.4483061,0.0009617539,0.00016797094,0.00048239564,0.007868583,0.0011848843,0.01231989,0.009820821,0.040848758,0.47585738],"study_design_scores_gemma":[0.00008534167,0.00067240087,0.9434508,0.00022951851,0.000047374393,0.00038066486,0.002596908,0.0012279612,0.0012067189,0.0014593628,0.048567954,0.00007504461],"about_ca_topic_score_codex":0.18411939,"about_ca_topic_score_gemma":0.40563673,"teacher_disagreement_score":0.18411939,"about_ca_system_score_codex":0.0038879171,"about_ca_system_score_gemma":0.012480974,"threshold_uncertainty_score":0.36609542},"labels":[],"label_agreement":null},{"id":"W2072161925","doi":"10.1300/j073v08n02_08","title":"When Do Individuals Become Pleasure Travellers?: An Exploratory Study into the RelationshipBetween the Fulfillment of Primary Expectations and the Liminoidal State","year":2000,"lang":"en","type":"article","venue":"Journal of Travel & Tourism Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"Pleasure; Psychology; Exploratory research; Tourism; Social psychology; State (computer science); Point (geometry); Sociology; Geography; Computer science; Mathematics; Social science","score_opus":0.028075452388545006,"score_gpt":0.2444862533530977,"score_spread":0.2164108009645527,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2072161925","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989491,0.00004730104,0.000074749274,0.00022851604,0.000004080255,0.000023630848,0.000015433729,0.0000014959617,0.0006557733],"genre_scores_gemma":[0.99910456,0.00007429473,0.00013523684,0.00016711214,0.0000023614666,0.00003562029,0.000011737859,0.0000016305676,0.00046739366],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9981187,0.0011164967,0.00009315029,0.00014352908,0.0001793212,0.00034871697],"domain_scores_gemma":[0.99262005,0.004384876,0.001189224,0.00016708316,0.0005284633,0.0011103291],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032056083,0.00020567376,0.00037502544,0.00082373177,0.003625883,0.0040641907,0.00063516037,0.0009692329,0.0018173185],"category_scores_gemma":[0.009622954,0.00044390617,0.00016869829,0.000691852,0.0024200664,0.00206441,0.0016581994,0.00176678,0.00023191539],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007076539,0.0003115272,0.057565372,0.00006930915,0.000007572013,0.0008599245,0.93268615,0.000020664016,0.0005049121,0.0007163564,0.000344567,0.0068428195],"study_design_scores_gemma":[0.000003924896,0.0001180077,0.019163577,0.000020470243,0.0000034824425,0.00017174704,0.9789605,0.000050787017,0.00007889999,0.00010629068,0.001312096,0.000010154614],"about_ca_topic_score_codex":0.008071305,"about_ca_topic_score_gemma":0.018241959,"teacher_disagreement_score":0.008071305,"about_ca_system_score_codex":0.0012816943,"about_ca_system_score_gemma":0.0016198864,"threshold_uncertainty_score":0.01695311},"labels":[],"label_agreement":null},{"id":"W2072816163","doi":"10.1108/msq-11-2013-0251","title":"Retaining customers after service failure recoveries: a contingency model","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Contingency; Service quality; Marketing; Business; Originality; Service (business); Service recovery; Structural equation modeling; Contingency theory; Test (biology); Consumer behaviour; Psychology; Social psychology; Knowledge management; Computer science","score_opus":0.029873286603668933,"score_gpt":0.2624983218381228,"score_spread":0.23262503523445383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2072816163","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.89453095,0.0007626635,0.069109134,0.0049233157,0.00013902994,0.00053963135,0.0009970798,0.00040199506,0.028596213],"genre_scores_gemma":[0.9948532,0.00018130279,0.0018376431,0.00007718247,0.000022283692,0.000096381526,0.0001990037,0.000012822247,0.002720174],"study_design_codex":"simulation_or_modeling","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9982799,0.00058061536,0.000075715005,0.00032911435,0.00023082139,0.0005037561],"domain_scores_gemma":[0.9949215,0.0023934494,0.00096048857,0.00030328415,0.0007278254,0.0006934224],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003442312,0.0008389637,0.00092858437,0.0017053646,0.0015151168,0.0029529303,0.0024797358,0.0018166811,0.011815509],"category_scores_gemma":[0.0062839915,0.00059294334,0.0017877674,0.0012601358,0.0018523495,0.002771768,0.0020727976,0.0025008782,0.00094882416],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018235795,0.002709802,0.34268567,0.00043423474,0.000829744,0.0032265263,0.005953543,0.38170052,0.002362238,0.19067132,0.0077963592,0.059806384],"study_design_scores_gemma":[0.0001471774,0.0010922026,0.05874315,0.00013000704,0.00049320474,0.0006998271,0.0032057092,0.8828629,0.0003012289,0.049327806,0.0028672446,0.00012949413],"about_ca_topic_score_codex":0.030240467,"about_ca_topic_score_gemma":0.02038953,"teacher_disagreement_score":0.030240467,"about_ca_system_score_codex":0.0032505828,"about_ca_system_score_gemma":0.004032832,"threshold_uncertainty_score":0.060128927},"labels":[],"label_agreement":null},{"id":"W2072939049","doi":"10.5539/ies.v8n4p7","title":"Predicting Student Satisfaction with an Emphasis on Campus Recreational Sports and Cultural Facilities in a Turkish University","year":2015,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Turkish; Ordered logit; Recreation; Psychology; Categorical variable; Leisure satisfaction; Variables; Higher education; Medical education; Social psychology; Applied psychology; Medicine; Political science; Statistics","score_opus":0.05863357855198786,"score_gpt":0.3359245428283484,"score_spread":0.2772909642763605,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2072939049","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99959296,0.00001539365,0.00004499081,0.000022162081,0.0000015249892,0.0000020352932,0.000044591885,0.0000014779237,0.0002748428],"genre_scores_gemma":[0.99977297,0.000017557564,0.00003953799,0.0000047949247,0.0000011871632,0.0000018512067,0.00006143365,4.164931e-7,0.00010022758],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99956065,0.00013209609,0.000059858405,0.00003240743,0.000108063,0.00010692122],"domain_scores_gemma":[0.9984078,0.00033275873,0.00047933936,0.000048410864,0.0003455573,0.0003863026],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005890252,0.00013649436,0.0001803773,0.0005867643,0.00027060916,0.0007331913,0.00018127233,0.00023919922,0.0022054971],"category_scores_gemma":[0.0021245426,0.00007964012,0.0002578493,0.0008269512,0.00016046104,0.0002437875,0.00038299666,0.0002841073,0.0003169916],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000035016546,0.000083431645,0.9939535,0.000007849808,0.000010204732,0.00002950689,0.00017171123,0.00009191899,0.00014436567,0.000025192145,0.00011747584,0.0053299335],"study_design_scores_gemma":[0.0000014889254,0.00010584173,0.9972941,0.000005693983,0.000007193847,0.000038913648,0.001607155,0.0006392842,0.000110194,0.00001672111,0.00017024053,0.000003207227],"about_ca_topic_score_codex":0.0035961117,"about_ca_topic_score_gemma":0.005136518,"teacher_disagreement_score":0.0035961117,"about_ca_system_score_codex":0.00026885196,"about_ca_system_score_gemma":0.0003358315,"threshold_uncertainty_score":0.0073781013},"labels":[],"label_agreement":null},{"id":"W2073486094","doi":"10.1016/j.jretconser.2013.07.005","title":"Building loyalty with online financial services customers: Is there a gender difference?","year":2013,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":123,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton; Université Laval","funders":"","keywords":"Loyalty; Moderation; Context (archaeology); Business; Customer satisfaction; Quality (philosophy); Loyalty business model; Service quality; Marketing; Service (business); Advertising; Psychology; Social psychology; Geography","score_opus":0.017860260071003026,"score_gpt":0.2384984372646972,"score_spread":0.22063817719369416,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073486094","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98645896,0.00087849447,0.00009990201,0.0026065845,0.00008937062,0.00000868846,0.00007931576,0.0000022084703,0.009776501],"genre_scores_gemma":[0.9975169,0.00024005248,0.000045467863,0.00061063387,0.000032687523,0.0000049778464,0.000027718535,0.000004083652,0.0015175958],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99888927,0.0002923217,0.000038783306,0.00008827262,0.0002565534,0.0004347764],"domain_scores_gemma":[0.9955687,0.00191163,0.000819135,0.00013828113,0.0005681311,0.0009940813],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002011908,0.00014029966,0.0003453561,0.00062989723,0.0010639314,0.0026682243,0.00044219298,0.0009778286,0.014964289],"category_scores_gemma":[0.0072920797,0.00020427948,0.0003614365,0.00070324726,0.0011330373,0.002197156,0.0009821525,0.0011572437,0.0009287829],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00089054985,0.0011673181,0.86570424,0.00009777023,0.0001430016,0.0004727808,0.030906633,0.000056956145,0.0011260333,0.0049703484,0.004139706,0.09032472],"study_design_scores_gemma":[0.00004358096,0.0003916545,0.9136431,0.0001754545,0.00012089048,0.0004923639,0.076810285,0.00022567982,0.0004404977,0.0023353386,0.005281619,0.000039432318],"about_ca_topic_score_codex":0.007951967,"about_ca_topic_score_gemma":0.01567142,"teacher_disagreement_score":0.014964289,"about_ca_system_score_codex":0.00070564635,"about_ca_system_score_gemma":0.00080966833,"threshold_uncertainty_score":0.05006051},"labels":[],"label_agreement":null},{"id":"W2073549000","doi":"10.1108/09604520510597827","title":"A strategic service quality approach using analytic hierarchy process","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":105,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Analytic hierarchy process; Competitor analysis; Service (business); Process management; Service quality; Ranking (information retrieval); Service design; Computer science; Quality (philosophy); Competitive advantage; Service guarantee; Business; Competition (biology); Quality function deployment; Marketing; Service delivery framework; Operations research; Engineering; New product development","score_opus":0.1264835804266801,"score_gpt":0.34738353310935927,"score_spread":0.22089995268267917,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073549000","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0066437116,0.0010560763,0.95578355,0.0031550147,0.00013813959,0.0016898018,0.00015452823,0.00028981036,0.031089444],"genre_scores_gemma":[0.17208599,0.0014166274,0.8219938,0.0004072056,0.00006965865,0.0016406521,0.00023197682,0.000052811072,0.0021012425],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.97828776,0.014846688,0.00094056904,0.00080126716,0.004386039,0.00073779095],"domain_scores_gemma":[0.9925092,0.0042895633,0.00060101453,0.00039349054,0.0018568301,0.00034989783],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0131145995,0.0014222452,0.0011388926,0.01080413,0.003081777,0.008750809,0.0027620215,0.0017315743,0.004456382],"category_scores_gemma":[0.012190481,0.00058695866,0.001801268,0.010520783,0.004673881,0.004510225,0.004377972,0.0030403056,0.000694987],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000057040223,0.00023541226,0.0032102223,0.00186589,0.00017473978,0.0003951971,0.007089188,0.041419413,0.0012450803,0.7274187,0.005521289,0.21136783],"study_design_scores_gemma":[0.00010934376,0.00042330232,0.0025917257,0.002288255,0.00017413679,0.0004503186,0.018451352,0.23560597,0.0018387337,0.6544445,0.08347563,0.00014673706],"about_ca_topic_score_codex":0.013904256,"about_ca_topic_score_gemma":0.01252375,"teacher_disagreement_score":0.013904256,"about_ca_system_score_codex":0.011149228,"about_ca_system_score_gemma":0.020663077,"threshold_uncertainty_score":0.080893695},"labels":[],"label_agreement":null},{"id":"W2073564594","doi":"10.1108/14684520810923935","title":"Web site design, trust, satisfaction and e‐loyalty: the Indian experience","year":2008,"lang":"en","type":"article","venue":"Online Information Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":162,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Web design; Vendor; Web analytics; The Internet; World Wide Web; Originality; Business; Marketing; Customer satisfaction; Computer science; Web development; Web intelligence; Qualitative research; Sociology","score_opus":0.037650895532085414,"score_gpt":0.2726212951375799,"score_spread":0.23497039960549446,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073564594","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99007964,0.0016598818,0.00013749077,0.00051947666,0.000015256252,0.000022398906,0.00001674268,0.000009321229,0.0075397925],"genre_scores_gemma":[0.99486923,0.0024069701,0.00021101929,0.0002251395,0.000017671595,0.000012362178,0.000018989074,0.000008882397,0.0022297604],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9981244,0.0009809565,0.00012424558,0.00006985076,0.00048581316,0.00021474324],"domain_scores_gemma":[0.9939464,0.0030915393,0.0008997158,0.00024271476,0.0011137684,0.00070597284],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002172699,0.0001558453,0.00040518967,0.0010715608,0.0025033036,0.0035545875,0.0004819928,0.0004351796,0.002020397],"category_scores_gemma":[0.0058775237,0.00023286193,0.00025219706,0.0022570805,0.0011893524,0.00145581,0.0013105377,0.0010164226,0.00033132915],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003734094,0.0017904097,0.21837273,0.0010717914,0.0000762025,0.003505728,0.50788355,0.00035725356,0.0028693473,0.0037853755,0.007419963,0.25249422],"study_design_scores_gemma":[0.00003705669,0.0015831584,0.35011926,0.0005957106,0.00025593842,0.005066247,0.5579435,0.00080369174,0.0016461114,0.00067764375,0.081167035,0.00010459653],"about_ca_topic_score_codex":0.024608457,"about_ca_topic_score_gemma":0.03385867,"teacher_disagreement_score":0.024608457,"about_ca_system_score_codex":0.0014756031,"about_ca_system_score_gemma":0.0027204535,"threshold_uncertainty_score":0.048930466},"labels":[],"label_agreement":null},{"id":"W2073626716","doi":"10.5539/ass.v10n14p52","title":"A Study on Corporate Image, Customer Satisfaction and Brand Loyalty in the Context of Retail Stores","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Customer satisfaction; Customer delight; Customer retention; Advertising; Service quality; Competitive advantage; Loyalty; Context (archaeology); Customer advocacy; Order (exchange); Corporate branding; Brand awareness; Brand management; Service (business)","score_opus":0.03906703325377308,"score_gpt":0.28347009168148785,"score_spread":0.24440305842771476,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073626716","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99708194,0.00008839655,0.000034305525,0.0001247764,0.0000039020947,0.000008591394,0.000011750572,4.841749e-7,0.0026458516],"genre_scores_gemma":[0.99896157,0.00015845474,0.000045732904,0.00008800699,0.000005882083,0.000008533034,0.000018537421,8.5644666e-7,0.00071252533],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993299,0.00031653588,0.000029625387,0.000040784,0.00012840155,0.00015474143],"domain_scores_gemma":[0.99797446,0.00093275093,0.0002907609,0.000051310108,0.00029879768,0.00045183784],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010013006,0.00013316683,0.0002648929,0.0006307397,0.0016423872,0.0018742898,0.00022608424,0.0004901411,0.0023945293],"category_scores_gemma":[0.0020865065,0.00020460814,0.0002744612,0.0011639672,0.0009748241,0.0010354602,0.00076953124,0.0010028224,0.00019927336],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023732866,0.0027125503,0.8581674,0.0001951676,0.0000841048,0.001220409,0.1037482,0.00017602202,0.0015902689,0.00438687,0.0012313452,0.026250346],"study_design_scores_gemma":[0.00001345607,0.0010284351,0.8368754,0.00008042894,0.000053397518,0.00048200015,0.156146,0.00040994454,0.00034089017,0.00041851983,0.004131332,0.000020178233],"about_ca_topic_score_codex":0.0065482515,"about_ca_topic_score_gemma":0.011941503,"teacher_disagreement_score":0.0065482515,"about_ca_system_score_codex":0.0007627931,"about_ca_system_score_gemma":0.0011781405,"threshold_uncertainty_score":0.013020277},"labels":[],"label_agreement":null},{"id":"W2073628142","doi":"10.1016/j.jretconser.2011.07.001","title":"The perceived autonomy–perceived service climate relationship: The contingency effect of store-level tenure diversity","year":2011,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Autonomy; Diversity (politics); Service (business); Perception; Psychology; Business; Contingency; Social psychology; Marketing; Political science","score_opus":0.04210495697155108,"score_gpt":0.2397731781064335,"score_spread":0.19766822113488242,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073628142","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985379,0.000052043913,0.00011575609,0.00012360669,0.000007538346,0.0000044036083,0.000038162663,0.0000023113196,0.0011183006],"genre_scores_gemma":[0.99975353,0.00000971303,0.00003358823,0.000016800224,0.00000549358,0.0000017314117,0.000026720349,0.0000027269132,0.00014964084],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980167,0.00092086685,0.000113148344,0.00031086596,0.0003173439,0.00032107267],"domain_scores_gemma":[0.9615652,0.024415066,0.0040043322,0.0021824236,0.0014561554,0.006376998],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023038688,0.00024012053,0.0005269932,0.00072406424,0.0011157506,0.002368267,0.0009300919,0.0011388507,0.010794609],"category_scores_gemma":[0.0112380525,0.00047599446,0.0007124922,0.0007743624,0.0021311024,0.0013164135,0.0019672848,0.0017960371,0.00042725392],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017367984,0.0010311793,0.9846304,0.000024830475,0.00034871907,0.00025005816,0.0019950992,0.0009790612,0.0032061262,0.0014466268,0.00025654584,0.004094584],"study_design_scores_gemma":[0.000032801192,0.00022862363,0.99650514,0.000009058526,0.000048873957,0.00008793161,0.0011417448,0.0009495423,0.0002205679,0.00055022707,0.00021219577,0.000013416826],"about_ca_topic_score_codex":0.005931452,"about_ca_topic_score_gemma":0.010962947,"teacher_disagreement_score":0.010794609,"about_ca_system_score_codex":0.00064165145,"about_ca_system_score_gemma":0.0014636467,"threshold_uncertainty_score":0.036111593},"labels":[],"label_agreement":null},{"id":"W2074329147","doi":"10.1108/jamr-11-2012-0049","title":"An exploratory study on determinants of customer satisfaction of leading mobile network providers – case of Kolkata, India","year":2013,"lang":"en","type":"article","venue":"Journal of Advances in Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Metropolitan area; Sampling frame; Service provider; Flexibility (engineering); Service (business); Geography; Economics; Medicine; Population","score_opus":0.050901624096277305,"score_gpt":0.3890254745540534,"score_spread":0.3381238504577761,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2074329147","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99654883,0.00004970491,0.0000742194,0.00022813336,0.0000026028958,0.000034923345,0.00006444402,0.0000036205483,0.0029936275],"genre_scores_gemma":[0.9986755,0.00016232811,0.00010387027,0.00013334904,0.0000030141566,0.00002191465,0.00005348767,0.000002183066,0.00084428495],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99912125,0.00025831285,0.000028497168,0.000066427085,0.00010537495,0.000420183],"domain_scores_gemma":[0.99830854,0.0007686489,0.00024713646,0.00008397296,0.0002510963,0.00034055786],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00051051576,0.00026770018,0.00025275265,0.001523082,0.0043286444,0.002121284,0.00082495407,0.0005326665,0.004697788],"category_scores_gemma":[0.0010901911,0.00026718766,0.00034351018,0.0027103904,0.0013695838,0.0008890052,0.0016900444,0.0009934524,0.00038832496],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019543023,0.0013406806,0.66023827,0.0005315557,0.00007683551,0.04770041,0.2393935,0.0012768985,0.0039636544,0.00734209,0.004413361,0.03352727],"study_design_scores_gemma":[0.000014552988,0.00028547915,0.36097616,0.0001482639,0.000051733125,0.0049099224,0.6248598,0.0012799464,0.0007064606,0.0003381205,0.0063854903,0.00004409643],"about_ca_topic_score_codex":0.10156749,"about_ca_topic_score_gemma":0.17124191,"teacher_disagreement_score":0.10156749,"about_ca_system_score_codex":0.0052210395,"about_ca_system_score_gemma":0.004122226,"threshold_uncertainty_score":0.20195264},"labels":[],"label_agreement":null},{"id":"W2074417353","doi":"10.1108/08876040910965575","title":"Using the I‐MARKOR scale to identify market‐oriented individuals in the financial services sector","year":2009,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Waterloo; University of Windsor","funders":"","keywords":"Market orientation; Scale (ratio); Marketing; Confirmatory factor analysis; Sample (material); Business; Service (business); Construct (python library); Financial services; Originality; Market intelligence; Empirical research; Service delivery framework; Psychology; Finance; Social psychology; Computer science","score_opus":0.02157478768791252,"score_gpt":0.289659886403724,"score_spread":0.26808509871581143,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2074417353","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9868945,0.00010321792,0.0019209649,0.00043104208,0.000032489028,0.0007626699,0.00033733936,0.000035262237,0.009482415],"genre_scores_gemma":[0.9892347,0.00010848816,0.007938544,0.00019301448,0.000025606952,0.0008037723,0.00029008082,0.000009057814,0.0013968388],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974469,0.0006502854,0.0003513139,0.00016545526,0.0010597972,0.00032623994],"domain_scores_gemma":[0.9925962,0.0014862249,0.0035189663,0.00024320121,0.0013865167,0.0007689505],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004489452,0.00035953213,0.00024135955,0.0028989152,0.00086285686,0.0011875876,0.0006248382,0.00051969336,0.004816575],"category_scores_gemma":[0.011524651,0.00014289055,0.00055640936,0.0013703202,0.0007079732,0.001654636,0.0013613786,0.0007861861,0.00066102995],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020171517,0.0007191889,0.8808017,0.00024079028,0.00006740689,0.00021914046,0.01206243,0.00029918132,0.0020807534,0.002008252,0.0042054746,0.09709392],"study_design_scores_gemma":[0.00005411439,0.000744936,0.9623265,0.0002224425,0.000038440903,0.000337435,0.022259308,0.0020762542,0.001243864,0.0018500794,0.008777002,0.00006954445],"about_ca_topic_score_codex":0.0042794864,"about_ca_topic_score_gemma":0.009202858,"teacher_disagreement_score":0.004816575,"about_ca_system_score_codex":0.0011774539,"about_ca_system_score_gemma":0.0018977139,"threshold_uncertainty_score":0.023742795},"labels":[],"label_agreement":null},{"id":"W2074848931","doi":"10.1016/j.ijresmar.2011.03.006","title":"Two new methods for estimating structural equation models: An illustration and a comparison with two established methods","year":2011,"lang":"en","type":"article","venue":"International Journal of Research in Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":109,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Structural equation modeling; Computer science; Partial least squares regression; Management science; Data mining; Data science; Machine learning; Engineering","score_opus":0.32796485021170285,"score_gpt":0.5122188280297908,"score_spread":0.18425397781808794,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2074848931","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0018256435,0.00057298574,0.996216,0.00029135344,0.0001490778,0.00018128402,0.0001723935,0.00023623226,0.00035489933],"genre_scores_gemma":[0.020570137,0.0011598391,0.9745803,0.00016045109,0.00017417848,0.0014743021,0.0005017471,0.00024765646,0.0011313907],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9596148,0.030959899,0.0016215667,0.0021794245,0.0052782986,0.00034606125],"domain_scores_gemma":[0.79404575,0.18617533,0.003959018,0.007792854,0.0073452345,0.0006817923],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.030123115,0.002872013,0.0030546696,0.0068030423,0.0015444594,0.004143189,0.005096345,0.0031991573,0.007020988],"category_scores_gemma":[0.17955549,0.0020226673,0.004122441,0.008680314,0.0023290883,0.0072935577,0.004911328,0.0077871648,0.0016862337],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004900426,0.0008494734,0.011478493,0.001800154,0.0019115994,0.00037130355,0.003441926,0.03692866,0.0013166829,0.19216742,0.013056536,0.73618764],"study_design_scores_gemma":[0.00097306224,0.00093518884,0.019102393,0.0011018545,0.0017733062,0.001512763,0.0016746061,0.65741843,0.0021306511,0.27982247,0.032750346,0.00080496626],"about_ca_topic_score_codex":0.011669668,"about_ca_topic_score_gemma":0.022599116,"teacher_disagreement_score":0.030123115,"about_ca_system_score_codex":0.0020845393,"about_ca_system_score_gemma":0.004273166,"threshold_uncertainty_score":0.15930814},"labels":[],"label_agreement":null},{"id":"W2075328392","doi":"10.1016/j.indmarman.2005.05.015","title":"Managing customer relationships: Account manager turnover and effective account management","year":2005,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"","keywords":"Business; Turnover; Task (project management); Customer relationship management; Process management; Process (computing); Customer satisfaction; Marketing; Knowledge management; Computer science; Management","score_opus":0.033232272696456865,"score_gpt":0.25027503042892013,"score_spread":0.21704275773246326,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2075328392","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.45131338,0.016125413,0.02788883,0.075087905,0.00089958706,0.00008581329,0.000117690055,0.00019448619,0.4282868],"genre_scores_gemma":[0.99098516,0.0012297209,0.0015578811,0.0007402317,0.0002282821,0.000027431928,0.000020608399,0.000013332965,0.005197312],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99864787,0.0006788149,0.00004263063,0.00007119474,0.0003325053,0.00022701116],"domain_scores_gemma":[0.9940376,0.0024115741,0.0014531078,0.00013075325,0.0008557207,0.0011112627],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002198055,0.0002780172,0.00024089217,0.00081737456,0.0017588305,0.008003517,0.00059282157,0.0023292832,0.0083464235],"category_scores_gemma":[0.008280642,0.00025923015,0.0001193706,0.0011653862,0.0019896007,0.003935607,0.0013915184,0.0017011046,0.00064979604],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034165476,0.00087515253,0.070111915,0.00046145325,0.00007326821,0.00052593974,0.006321614,0.0028396968,0.0011415066,0.47326598,0.05530134,0.38874045],"study_design_scores_gemma":[0.00015394439,0.00045966316,0.21761799,0.0010272452,0.00020728564,0.0018751717,0.022700597,0.02145648,0.002797621,0.59631586,0.1352434,0.00014480823],"about_ca_topic_score_codex":0.0028781262,"about_ca_topic_score_gemma":0.004391029,"teacher_disagreement_score":0.0083464235,"about_ca_system_score_codex":0.0021139907,"about_ca_system_score_gemma":0.003415865,"threshold_uncertainty_score":0.027921498},"labels":[],"label_agreement":null},{"id":"W2075386063","doi":"10.5539/jpl.v1n2p60","title":"Problems Existing in China's Hotel Service and Study on the Strategy from the Aspect of Customer Value","year":2008,"lang":"en","type":"article","venue":"Journal of Politics and Law","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Value (mathematics); Marketing; Service (business); Customer value; China; Customer advocacy; Customer satisfaction; Customer retention; Statement (logic); Advertising; Computer science; Economics; Microeconomics; Political science","score_opus":0.06013797498991398,"score_gpt":0.2765885662281105,"score_spread":0.21645059123819654,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2075386063","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.87515193,0.008697204,0.0030120923,0.048353825,0.00021778235,0.000053836993,0.00008687844,0.000030503104,0.06439573],"genre_scores_gemma":[0.9938443,0.0016778335,0.00041263519,0.0008038649,0.000038190243,0.000012929348,0.000028064758,0.000004544224,0.0031776924],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.9976915,0.0006316593,0.00013682117,0.0002123609,0.00074091624,0.0005868059],"domain_scores_gemma":[0.99832934,0.00041450767,0.00032963895,0.000077857396,0.0006115437,0.0002370038],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020613668,0.0001896458,0.00022467627,0.0013183089,0.002950919,0.0042039882,0.0006823888,0.0013370354,0.00212129],"category_scores_gemma":[0.0027737776,0.00019024292,0.00023089892,0.0037853513,0.0037309087,0.0027711582,0.0011669263,0.0010519831,0.0001416717],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016363167,0.00014783793,0.25871179,0.0010546015,0.00007554712,0.0035110165,0.05364973,0.0048560016,0.0021495372,0.4524758,0.025702849,0.19750167],"study_design_scores_gemma":[0.00005174201,0.00030501117,0.4609414,0.0007461021,0.00008562913,0.002116891,0.20516081,0.01931465,0.0022889008,0.12981446,0.17899545,0.00017900183],"about_ca_topic_score_codex":0.090289176,"about_ca_topic_score_gemma":0.081845544,"teacher_disagreement_score":0.090289176,"about_ca_system_score_codex":0.009934575,"about_ca_system_score_gemma":0.010390192,"threshold_uncertainty_score":0.17952728},"labels":[],"label_agreement":null},{"id":"W2075578818","doi":"10.1108/09564230310489231","title":"The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting","year":2003,"lang":"en","type":"article","venue":"International Journal of Service Industry Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":697,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Customer satisfaction; Customer retention; Business; Purchasing; Marketing; Purchasing process; Service provider; Service (business); Service quality","score_opus":0.013755688322959633,"score_gpt":0.25569036961414965,"score_spread":0.24193468129119,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2075578818","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99689734,0.00007841693,0.0003811105,0.00018354534,0.000005173203,0.000008865693,0.000018514505,0.0000036659228,0.002423255],"genre_scores_gemma":[0.9997049,0.000021261227,0.00006587586,0.000017368006,0.0000026653604,0.0000036555996,0.000011857174,9.858637e-7,0.00017148473],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99669075,0.0018785521,0.00014904619,0.00012967647,0.00051523163,0.0006368477],"domain_scores_gemma":[0.96990156,0.017868828,0.005296335,0.00071014196,0.0022403842,0.003982693],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030313951,0.00022239727,0.00037705677,0.00066322443,0.00086715637,0.0026155296,0.00043377292,0.00056876993,0.0042587225],"category_scores_gemma":[0.0114246765,0.00018687091,0.00062935444,0.00082444045,0.00079071696,0.0010434481,0.001252329,0.0013629354,0.00033744096],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00090302405,0.0011341489,0.9481025,0.00010172875,0.00024193837,0.00048780648,0.004648569,0.0011774251,0.0010525221,0.0019618738,0.0004951746,0.0396932],"study_design_scores_gemma":[0.000030872987,0.001798653,0.97829753,0.00006578496,0.00017302351,0.00028999455,0.0103133675,0.0063942987,0.0007045709,0.0012180659,0.0006688631,0.00004500955],"about_ca_topic_score_codex":0.006625315,"about_ca_topic_score_gemma":0.0059366412,"teacher_disagreement_score":0.006625315,"about_ca_system_score_codex":0.0011765967,"about_ca_system_score_gemma":0.0016028334,"threshold_uncertainty_score":0.016031682},"labels":[],"label_agreement":null},{"id":"W2075923165","doi":"10.1108/10662240410516282","title":"Impact of using attachment handling electronic agents on an individual’s perceived work‐performance","year":2004,"lang":"en","type":"article","venue":"Internet Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Blackberry (Canada); University of Waterloo","funders":"","keywords":"Mobile device; Computer science; Set (abstract data type); Work (physics); Productivity; Tablet pc; Bandwidth (computing); Customer satisfaction; Knowledge management; Psychology; Business; Multimedia; Telecommunications; Marketing; World Wide Web; Engineering","score_opus":0.15986055411225694,"score_gpt":0.42303289805411,"score_spread":0.26317234394185307,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2075923165","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991616,0.00002854494,0.00002894876,0.00004032398,0.0000027148083,0.000003867908,0.000012667526,0.000002184149,0.0007191599],"genre_scores_gemma":[0.99950266,0.00003857867,0.00009808529,0.000016983642,0.0000041048825,0.0000029809055,0.000022578686,8.845639e-7,0.0003131697],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987379,0.0004968786,0.00011055545,0.00008595865,0.00036377733,0.00020498122],"domain_scores_gemma":[0.98980254,0.00394105,0.002316919,0.00038768334,0.0010511697,0.0025006514],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015755646,0.0002283159,0.00018094889,0.00051598845,0.0005837729,0.0010441025,0.00019397016,0.0004088152,0.002660094],"category_scores_gemma":[0.006872391,0.000142667,0.00034668017,0.0003409773,0.00045307318,0.00029250397,0.0004994534,0.0005469212,0.00035559523],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00060413,0.0030591346,0.9475349,0.00006407905,0.00022781175,0.00018705787,0.0026018668,0.00038853625,0.003774297,0.0000883437,0.00033770475,0.041132078],"study_design_scores_gemma":[0.000016548998,0.0012534616,0.9955258,0.0000095657115,0.000058913283,0.00007107674,0.0019211863,0.00036475202,0.00041288856,0.000026344462,0.00032423917,0.000015240287],"about_ca_topic_score_codex":0.0049145943,"about_ca_topic_score_gemma":0.009039878,"teacher_disagreement_score":0.0049145943,"about_ca_system_score_codex":0.00034258823,"about_ca_system_score_gemma":0.00042793178,"threshold_uncertainty_score":0.009771943},"labels":[],"label_agreement":null},{"id":"W2077199888","doi":"10.1007/s11747-013-0353-6","title":"The financial contribution of customer-oriented marketing capability","year":2013,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":80,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"MacEwan University","funders":"","keywords":"Marketing; Business; Marketing management; Marketing strategy; Relationship marketing; Return on marketing investment; Customer satisfaction; Marketing research; Software deployment; Marketing effectiveness; Relevance (law); Digital marketing; Computer science","score_opus":0.011900675006693557,"score_gpt":0.2510851460768403,"score_spread":0.23918447107014673,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077199888","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9598734,0.00056955166,0.0009006006,0.001464159,0.00004940052,0.000011894879,0.00020546326,0.000016091008,0.03690943],"genre_scores_gemma":[0.99925154,0.0000781268,0.000057050365,0.000018053004,0.000029875993,0.0000013559937,0.00003597675,0.0000016997691,0.00052632793],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99941885,0.00021437657,0.0000330766,0.000037959493,0.00018632537,0.00010941423],"domain_scores_gemma":[0.9774893,0.015107513,0.0027176582,0.0006571943,0.0020482312,0.001980133],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017609257,0.0002571964,0.00015618297,0.0017021018,0.00041185514,0.0020198096,0.00045461746,0.0007205544,0.0064758663],"category_scores_gemma":[0.01938859,0.00014874796,0.00021210367,0.0011159882,0.00065201975,0.001239398,0.00096899,0.00085256016,0.0003790433],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00070921396,0.00056491833,0.8581217,0.00009296725,0.00027852686,0.0007736356,0.00057276915,0.008359269,0.0018434597,0.04342467,0.0022822935,0.08297655],"study_design_scores_gemma":[0.000056501594,0.00023461042,0.93978655,0.000089998546,0.00025837042,0.0009871591,0.0012999062,0.014665662,0.0012968909,0.03681853,0.004465282,0.000040550014],"about_ca_topic_score_codex":0.0024579838,"about_ca_topic_score_gemma":0.0021016102,"teacher_disagreement_score":0.0064758663,"about_ca_system_score_codex":0.00081397453,"about_ca_system_score_gemma":0.0008410797,"threshold_uncertainty_score":0.021663904},"labels":[],"label_agreement":null},{"id":"W2077533809","doi":"10.5539/ijms.v6n1p168","title":"An AHP Approach for Ranking Critical Success Factors of Customers Experience in Iranian Banks from Managers’ Viewpoint","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Analytic hierarchy process; Critical success factor; Business; Ranking (information retrieval); Marketing; Consistency (knowledge bases); Service (business); Process management; Process (computing); Knowledge management; Computer science; Operations research; Engineering","score_opus":0.05875837799035616,"score_gpt":0.3564196107228221,"score_spread":0.2976612327324659,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077533809","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.16359784,0.002025899,0.81313974,0.0014456752,0.00019578796,0.0056692283,0.0014519072,0.00048481094,0.011989156],"genre_scores_gemma":[0.41873202,0.0009534911,0.5749663,0.00009800065,0.00004771112,0.0030503757,0.0009799369,0.000032555432,0.0011395334],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9935753,0.0030267932,0.000696701,0.0004101692,0.0018584399,0.000432535],"domain_scores_gemma":[0.9936545,0.0039975457,0.0004218112,0.000100060184,0.0016292231,0.00019694761],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008829957,0.0015046807,0.0014238749,0.009682714,0.0024076768,0.0027137655,0.0014721279,0.00081439887,0.003595095],"category_scores_gemma":[0.010314183,0.0007166834,0.002267113,0.0067593227,0.0009428118,0.0012035319,0.002004282,0.0013481453,0.00020201306],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009243193,0.0013033407,0.030658018,0.0066510923,0.0013779456,0.0016758039,0.010281896,0.28981462,0.007986145,0.03256672,0.00922145,0.60753864],"study_design_scores_gemma":[0.0003042519,0.00087524287,0.016991377,0.0011233852,0.00052140566,0.0003002081,0.011650495,0.91977,0.0034687892,0.03626532,0.00854102,0.00018851226],"about_ca_topic_score_codex":0.017427683,"about_ca_topic_score_gemma":0.01998081,"teacher_disagreement_score":0.017427683,"about_ca_system_score_codex":0.0039768284,"about_ca_system_score_gemma":0.007847045,"threshold_uncertainty_score":0.046697795},"labels":[],"label_agreement":null},{"id":"W2077534367","doi":"10.1177/1094670504268421","title":"Managing Relational Exchanges","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Opportunism; Distrust; Relationship marketing; Component (thermodynamics); Business; Marketing; Relational model; Relational capital; Control (management); Computer science; Relational database; Knowledge management; Marketing management; Economics; Psychology; Artificial intelligence","score_opus":0.1516749028439372,"score_gpt":0.3636295117592794,"score_spread":0.21195460891534218,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077534367","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0890102,0.00089247414,0.7419522,0.008833321,0.00012605284,0.00035415526,0.00018841377,0.0001780808,0.15846506],"genre_scores_gemma":[0.9094605,0.0008871096,0.0737093,0.00031340445,0.00009184325,0.0003267251,0.00011300965,0.000028963801,0.015069233],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9976412,0.0011164311,0.000085144165,0.00041691228,0.00042001012,0.0003202972],"domain_scores_gemma":[0.99627006,0.001636177,0.0009441191,0.00042748035,0.00031368804,0.00040850684],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027282292,0.00056737516,0.0005294517,0.0012313748,0.0017156369,0.0058784904,0.0019121434,0.001985731,0.009592096],"category_scores_gemma":[0.007960357,0.0004121676,0.00085534627,0.00117819,0.0022220777,0.008738136,0.0034844095,0.0016468506,0.0006817527],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000014553623,0.000054279415,0.0010425743,0.000032952787,0.000016348946,0.00008045092,0.00089793623,0.013516404,0.00019289844,0.97070587,0.00080121536,0.012644612],"study_design_scores_gemma":[0.000024423813,0.000063968575,0.0008873221,0.00005569295,0.00003409098,0.00015594246,0.0015689472,0.12828472,0.00030841323,0.85002255,0.01856992,0.000024026338],"about_ca_topic_score_codex":0.0019122335,"about_ca_topic_score_gemma":0.0015187387,"teacher_disagreement_score":0.009592096,"about_ca_system_score_codex":0.002446306,"about_ca_system_score_gemma":0.0023345095,"threshold_uncertainty_score":0.032088697},"labels":[],"label_agreement":null},{"id":"W2077937792","doi":"10.1037/0021-9010.92.4.1177","title":"An examination of the role of perceived support and employee commitment in employee-customer encounters.","year":2007,"lang":"en","type":"article","venue":"Journal of Applied Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":198,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University; Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Organizational commitment; Perceived organizational support; Psychology; Service quality; Context (archaeology); Affective events theory; Employee research; Multilevel model; Service (business); Social psychology; Marketing; Business; Job satisfaction; Job performance; Job attitude","score_opus":0.018717184817923713,"score_gpt":0.2920516793981706,"score_spread":0.2733344945802469,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077937792","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99824595,0.00025868285,0.00012000709,0.00022335316,0.0000051397906,0.0000064053816,0.000017269595,0.0000013387131,0.0011218474],"genre_scores_gemma":[0.9996234,0.00006549809,0.0000923221,0.00005333668,0.000004701308,0.000008981649,0.000017116286,8.5860773e-7,0.00013384041],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99778855,0.0014795427,0.000072957715,0.00009245775,0.0003356594,0.00023085988],"domain_scores_gemma":[0.94931275,0.039548527,0.0055201612,0.0006301399,0.001373966,0.003614471],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003584524,0.00017834763,0.00024099393,0.0007986546,0.00070591026,0.0014255167,0.00049643,0.00069525,0.0024710146],"category_scores_gemma":[0.025673833,0.00023740067,0.00030331503,0.0008123236,0.00070863846,0.00073753926,0.0011464996,0.0014154487,0.00017045149],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045668162,0.00095890416,0.9584307,0.00010108072,0.00014861177,0.000279921,0.006164876,0.00015943228,0.00040739297,0.00076408737,0.00028799666,0.031840347],"study_design_scores_gemma":[0.000020951313,0.00044346508,0.992156,0.000032871576,0.000056053545,0.00027158056,0.005253607,0.000862067,0.000121005585,0.00038377076,0.00038819585,0.000010391195],"about_ca_topic_score_codex":0.0021557843,"about_ca_topic_score_gemma":0.0035575512,"teacher_disagreement_score":0.003584524,"about_ca_system_score_codex":0.0005002958,"about_ca_system_score_gemma":0.0008491716,"threshold_uncertainty_score":0.01895696},"labels":[],"label_agreement":null},{"id":"W2078251540","doi":"10.5430/jha.v3n1p73","title":"Measuring functional quality in the pediatric intensive care","year":2013,"lang":"en","type":"article","venue":"Journal of Hospital Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Service quality; Business; Health care; Quality management; Perception; Marketing; Service (business); Competitive advantage; Operations management; Medicine; Psychology; Economics","score_opus":0.0455564588171785,"score_gpt":0.26259038610426705,"score_spread":0.21703392728708853,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2078251540","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9856052,0.0011594967,0.00409981,0.00049738714,0.000024283552,0.00013127226,0.00083110435,0.00002558727,0.007625759],"genre_scores_gemma":[0.99624485,0.00036486323,0.0026181513,0.00007279595,0.00001866647,0.00005967668,0.0003310709,0.0000058504766,0.00028407827],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9964154,0.0015181025,0.0003768829,0.00018363357,0.0011527948,0.00035314163],"domain_scores_gemma":[0.9912578,0.0020342534,0.003626148,0.00023579856,0.0019871092,0.0008588819],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0044337166,0.00023215209,0.00020154669,0.0016479777,0.00035540422,0.0011175798,0.00057894114,0.00039347296,0.0014671722],"category_scores_gemma":[0.014138251,0.000089941146,0.00028853878,0.0014812173,0.00063548645,0.00084653025,0.0008488796,0.0005841102,0.00023684655],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014874022,0.00011741087,0.9549718,0.00008051973,0.00004092096,0.00009785853,0.00071217166,0.000827757,0.0003192758,0.0006403863,0.00085443526,0.041188702],"study_design_scores_gemma":[0.000005539695,0.0004159438,0.99498284,0.00006197532,0.000017677896,0.00021581996,0.0008178788,0.0012166004,0.0006164255,0.00023593983,0.0014037193,0.000009653526],"about_ca_topic_score_codex":0.007053021,"about_ca_topic_score_gemma":0.008241455,"teacher_disagreement_score":0.007053021,"about_ca_system_score_codex":0.001627439,"about_ca_system_score_gemma":0.0010335295,"threshold_uncertainty_score":0.02344805},"labels":[],"label_agreement":null},{"id":"W2078366098","doi":"10.5539/ibr.v6n10p141","title":"When is Communication Effective for Reducing Interpersonal Conflict? The Moderating Effects of Credibility and Benevolence","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Credibility; Interpersonal communication; Social psychology; Psychology; Interpersonal interaction; Interpersonal relationship; Political science","score_opus":0.05819756191855461,"score_gpt":0.3546752869448487,"score_spread":0.29647772502629405,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2078366098","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9557198,0.0035775017,0.0030782546,0.007362631,0.00019727799,0.00011459496,0.00007971017,0.000036370737,0.029833725],"genre_scores_gemma":[0.9970981,0.0009519335,0.0011305907,0.00027851,0.0001208921,0.000038261453,0.00001605318,0.000012686739,0.0003529888],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9910416,0.006325533,0.00040654148,0.00041315806,0.0011546786,0.00065853755],"domain_scores_gemma":[0.912968,0.066638,0.0123505695,0.0019747196,0.0022859965,0.0037826977],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0074087973,0.00033488078,0.0004789113,0.0010298648,0.00089325925,0.0033068089,0.00046928594,0.0012058755,0.0062772986],"category_scores_gemma":[0.057103198,0.00028844827,0.00034053792,0.00077908055,0.0013841683,0.0032149237,0.001317198,0.0014239148,0.0003732608],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0046008416,0.0030000424,0.3936844,0.0031402223,0.0011864917,0.0013597098,0.027060214,0.0016643109,0.012696615,0.028686306,0.0035312662,0.5193897],"study_design_scores_gemma":[0.00073240953,0.0027941288,0.90593916,0.0020777306,0.0015372443,0.0013079131,0.023079215,0.005639652,0.0059737973,0.03576772,0.015008059,0.00014289207],"about_ca_topic_score_codex":0.0006102636,"about_ca_topic_score_gemma":0.00074040296,"teacher_disagreement_score":0.0074087973,"about_ca_system_score_codex":0.0006971672,"about_ca_system_score_gemma":0.0014797252,"threshold_uncertainty_score":0.039181948},"labels":[],"label_agreement":null},{"id":"W2079024676","doi":"10.1108/ijbm-04-2013-0031","title":"Boosting customer orientation through coaching: a Canadian study","year":2014,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":61,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université de Sherbrooke; Lakehead University","funders":"","keywords":"Coaching; Business; Marketing; Customer orientation; Structural equation modeling; Originality; Openness to experience; Psychology; Social psychology; Computer science","score_opus":0.020901962658653253,"score_gpt":0.2778163589928242,"score_spread":0.25691439633417096,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2079024676","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99158114,0.00039224426,0.00011547801,0.00091666856,0.000016681304,0.0001398592,0.00040633537,0.0000058253104,0.0064257355],"genre_scores_gemma":[0.9926925,0.0010752445,0.0004868569,0.0011121422,0.000011494075,0.0000851992,0.0003236486,0.000013079747,0.004199818],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997974,0.0003250238,0.000054703956,0.0002788257,0.000569849,0.0007975537],"domain_scores_gemma":[0.99441576,0.0007184258,0.0006469141,0.00021410352,0.0020744354,0.0019304495],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024527304,0.00049404724,0.0006340732,0.0017055722,0.0153308455,0.0027872887,0.0015959084,0.0009129729,0.0051181223],"category_scores_gemma":[0.0038633377,0.00063815725,0.00044073962,0.0054417495,0.0024238082,0.001265082,0.0014262362,0.002487664,0.00053032045],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007804424,0.0036700673,0.6985432,0.00044697162,0.00009237068,0.0024536725,0.20710406,0.00023749885,0.0018088545,0.0036500264,0.013164168,0.06804875],"study_design_scores_gemma":[0.00011076974,0.0007734446,0.7647171,0.00032084735,0.00009220606,0.00054914306,0.20705815,0.0005745571,0.0004188871,0.00031199423,0.024930438,0.00014244088],"about_ca_topic_score_codex":0.9874604,"about_ca_topic_score_gemma":0.99513185,"teacher_disagreement_score":0.041943744,"about_ca_system_score_codex":0.041943744,"about_ca_system_score_gemma":0.07087381,"threshold_uncertainty_score":0.30432457},"labels":[],"label_agreement":null},{"id":"W2079202679","doi":"10.1007/s11002-010-9125-y","title":"When the decision ball keeps rolling: An investigation of the Sisyphus effect among maximizing consumers","year":2010,"lang":"en","type":"article","venue":"Marketing Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Regret; Satisficing; Purchasing; Generalizability theory; Economics; Value (mathematics); Probabilistic logic; Maximization; Marketing; Rationality; Phenomenon; Psychology; Microeconomics; Business; Computer science; Political science; Epistemology","score_opus":0.011120474654161158,"score_gpt":0.21187230459087988,"score_spread":0.20075182993671872,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2079202679","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9727629,0.00016080783,0.0034109217,0.0026623493,0.000018146002,0.00006860211,0.00005419726,0.000021318117,0.020840866],"genre_scores_gemma":[0.99847597,0.00006376602,0.00035427205,0.00013547241,0.000011823335,0.00001360206,0.000010192283,0.00000606112,0.00092892203],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99677867,0.0020862592,0.00008095733,0.00036877833,0.00022875312,0.00045663165],"domain_scores_gemma":[0.923393,0.066179015,0.0058630477,0.00212649,0.001141284,0.0012972185],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007140331,0.00028534405,0.00090350665,0.0008425681,0.0019898412,0.00279574,0.0012384782,0.0019513124,0.015416863],"category_scores_gemma":[0.037713476,0.00046513704,0.00059047877,0.0014313557,0.004311991,0.0034864165,0.0016682295,0.0026110974,0.0004292463],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0052715912,0.0023795743,0.3619891,0.0003733794,0.0004929421,0.0007440326,0.018539943,0.015444759,0.0021809663,0.49480405,0.0065134857,0.09126614],"study_design_scores_gemma":[0.0011397934,0.0018620688,0.3215999,0.00015741627,0.0009801857,0.00038195562,0.061675612,0.12965165,0.0020461348,0.46745557,0.012846062,0.00020369403],"about_ca_topic_score_codex":0.016062966,"about_ca_topic_score_gemma":0.016796881,"teacher_disagreement_score":0.016062966,"about_ca_system_score_codex":0.0023540547,"about_ca_system_score_gemma":0.0019188694,"threshold_uncertainty_score":0.05157453},"labels":[],"label_agreement":null},{"id":"W2079865122","doi":"10.5539/ibr.v5n4p134","title":"Improving Customer Service in the Banking Industry-Case of Ghana Commercial Bank (GCB)-Ghana","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Profitability index; Marketing; Customer retention; Customer advocacy; Customer to customer; Customer service; Service (business); Customer profitability; Population; Financial services; Finance; Service quality","score_opus":0.10739087334379122,"score_gpt":0.3714968654435437,"score_spread":0.2641059920997525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2079865122","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9886014,0.00034250796,0.00010993119,0.0047722207,0.000018958148,0.00002726492,0.000023341992,0.0000039388788,0.006100394],"genre_scores_gemma":[0.996024,0.0005691821,0.0001448891,0.0004899219,0.000013823061,0.000010935671,0.0000150128635,0.0000037309578,0.0027285602],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99919647,0.00038162037,0.00001803425,0.00003411393,0.00004446398,0.00032535588],"domain_scores_gemma":[0.99852234,0.0005441728,0.00017416046,0.000033175453,0.00017464298,0.0005515212],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00086036685,0.00029666815,0.00030117173,0.00066062436,0.0066717844,0.0022227005,0.0006608145,0.002270568,0.0081172],"category_scores_gemma":[0.0016851263,0.00030256785,0.00020926584,0.001390542,0.002322441,0.0016531149,0.0013832656,0.002098752,0.00071547],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012779939,0.0025034102,0.20848083,0.0007908964,0.000056118715,0.22411312,0.4181764,0.0017274808,0.0046885796,0.04269334,0.03075022,0.06474162],"study_design_scores_gemma":[0.00009941023,0.00051878527,0.09341202,0.00038008476,0.00004264996,0.015943026,0.85278267,0.0021738324,0.0009878625,0.0022300263,0.03138409,0.000045509238],"about_ca_topic_score_codex":0.04267348,"about_ca_topic_score_gemma":0.078584574,"teacher_disagreement_score":0.04267348,"about_ca_system_score_codex":0.004885628,"about_ca_system_score_gemma":0.0025410978,"threshold_uncertainty_score":0.08485019},"labels":[],"label_agreement":null},{"id":"W2080296884","doi":"10.1108/02635570710816694","title":"The role of joint collaboration planning actions in a demand‐driven supply chain","year":2007,"lang":"en","type":"article","venue":"Industrial Management & Data Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":103,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Flexibility (engineering); Supply chain; Business; Joint (building); Industrial organization; Affect (linguistics); Measure (data warehouse); Knowledge management; Process management; Exploratory research; Microeconomics; Marketing; Computer science; Economics; Engineering; Psychology; Management; Sociology","score_opus":0.10511526569667518,"score_gpt":0.3016214331782242,"score_spread":0.19650616748154903,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2080296884","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9746893,0.0001220741,0.0098600825,0.00068855676,0.000006642604,0.00009403021,0.000052406718,0.00004107821,0.014445893],"genre_scores_gemma":[0.99892586,0.000021158137,0.0008447322,0.00001332151,0.000001515357,0.000013320838,0.000015329573,0.0000017111317,0.00016300911],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99171,0.0054930677,0.00035503524,0.00044493738,0.0013034904,0.0006935247],"domain_scores_gemma":[0.9489347,0.02819241,0.01228132,0.0020551113,0.0034863853,0.005050122],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0066393483,0.00032750622,0.00021994856,0.001600401,0.001526449,0.0038143343,0.00065801607,0.000909159,0.005163771],"category_scores_gemma":[0.025840081,0.00053768186,0.00038436885,0.0014925139,0.0019690373,0.002837014,0.003357965,0.0009783594,0.00032794898],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007878842,0.0016069136,0.7219694,0.00043222585,0.00035746561,0.0017987099,0.021322336,0.03670472,0.0058575906,0.061002262,0.0013806595,0.14677979],"study_design_scores_gemma":[0.00027383358,0.0017988998,0.69823873,0.0003977186,0.00027996144,0.0012059679,0.059141535,0.11171728,0.0063436623,0.106801845,0.013546741,0.0002537574],"about_ca_topic_score_codex":0.003991565,"about_ca_topic_score_gemma":0.0041681854,"teacher_disagreement_score":0.0066393483,"about_ca_system_score_codex":0.0024952176,"about_ca_system_score_gemma":0.0045037125,"threshold_uncertainty_score":0.03511262},"labels":[],"label_agreement":null},{"id":"W2080359907","doi":"10.5539/ijms.v5n5p64","title":"Factors Which Affecting Customer Satisfaction in the Garment Industry of Bangladesh","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Factory (object-oriented programming); Product (mathematics); Business; Marketing; Quality (philosophy); Clothing; Production (economics); Service (business); Customer satisfaction; Economics; Computer science","score_opus":0.04549401605826878,"score_gpt":0.3093085846741611,"score_spread":0.26381456861589236,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2080359907","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977763,0.00013496242,0.00002474705,0.0002578926,0.0000042046418,0.0000064302767,0.000087185246,0.0000013053813,0.0017069172],"genre_scores_gemma":[0.99927574,0.000121152094,0.000020147196,0.00004185423,0.0000027134668,0.0000034719476,0.000076394,9.131112e-7,0.00045767866],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993687,0.0001929205,0.000065242595,0.0000446935,0.0001800688,0.00014837814],"domain_scores_gemma":[0.99853754,0.00046299992,0.0003349784,0.00003889545,0.00040454668,0.00022096549],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005523289,0.00012746848,0.00017648983,0.00042070172,0.0006214067,0.0008799835,0.00017236255,0.00030354847,0.005021483],"category_scores_gemma":[0.0021351369,0.00008871793,0.00021452806,0.000903254,0.00031693207,0.00032246663,0.00039816165,0.0004730528,0.00048196956],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016990762,0.00014422087,0.9749154,0.00007716334,0.000029508037,0.0004322809,0.0066772555,0.00009996654,0.0009710745,0.00025781602,0.0015393406,0.014686132],"study_design_scores_gemma":[0.0000037166308,0.00020728723,0.9732404,0.000036976755,0.000012835326,0.00031580802,0.023825055,0.0002720629,0.00017443021,0.00007605764,0.001821978,0.000013436613],"about_ca_topic_score_codex":0.015570814,"about_ca_topic_score_gemma":0.01811703,"teacher_disagreement_score":0.015570814,"about_ca_system_score_codex":0.0006120299,"about_ca_system_score_gemma":0.0004819154,"threshold_uncertainty_score":0.030960381},"labels":[],"label_agreement":null},{"id":"W2080579682","doi":"10.5430/bmr.v3n3p27","title":"A Literature Review on the Relationship Between Service Quality and Customer Loyalty","year":2014,"lang":"en","type":"review","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Service quality; Marketing; Loyalty; Customer retention; Service (business); Competition (biology); Customer advocacy; Quality (philosophy); Customer delight","score_opus":0.3062652584187747,"score_gpt":0.4383572725662732,"score_spread":0.1320920141474985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2080579682","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0009794908,0.99423665,0.00031202877,0.0010317808,0.00017773233,0.000013228146,0.000075451644,0.000006850418,0.0031667827],"genre_scores_gemma":[0.0052712113,0.99366707,0.00029491453,0.00023710272,0.00010325654,0.000009042397,0.0000558268,0.000001255175,0.0003603958],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.9991786,0.0001940432,0.00015154977,0.00009879841,0.00032389097,0.00005322034],"domain_scores_gemma":[0.99651045,0.0022885716,0.000344796,0.000044062057,0.00072994776,0.00008222469],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013077516,0.00068655243,0.000818284,0.0052546323,0.00060115685,0.0019543858,0.000781648,0.0009937164,0.005530314],"category_scores_gemma":[0.004170555,0.00032633744,0.0008394867,0.010151152,0.00055931363,0.0019230117,0.00068178744,0.0010598777,0.00079108094],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006290826,0.00010590181,0.0037109773,0.069985,0.00027027944,0.00048648307,0.00085317844,0.00047599338,0.00056955096,0.0090457965,0.03368088,0.88075304],"study_design_scores_gemma":[0.000023642886,0.00020458158,0.032732505,0.119444564,0.0021894663,0.0038585854,0.002790514,0.0005523276,0.00082662655,0.011132778,0.8261416,0.00010278183],"about_ca_topic_score_codex":0.0060528787,"about_ca_topic_score_gemma":0.010820602,"teacher_disagreement_score":0.0060528787,"about_ca_system_score_codex":0.001185369,"about_ca_system_score_gemma":0.0047723767,"threshold_uncertainty_score":0.018500805},"labels":[],"label_agreement":null},{"id":"W2080725372","doi":"10.1016/j.jbusres.2004.07.008","title":"The intention to use computerized reservation systems: the moderating effects of organizational support and supplier incentive","year":2004,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Incentive; Business; Service (business); Marketing; Information technology; Reservation; Front line; Line management; Psychological intervention; Knowledge management; Operations management; Psychology; Economics; Computer science; Microeconomics","score_opus":0.0562517113391174,"score_gpt":0.3114908792697693,"score_spread":0.25523916793065193,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2080725372","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99763846,0.00013460651,0.00015139283,0.0004240379,0.000022276501,0.00001968104,0.00009567531,0.000006733586,0.0015072791],"genre_scores_gemma":[0.9979407,0.00009680916,0.00019101554,0.00013921334,0.000036821577,0.00002848305,0.0001503254,0.000019471174,0.0013971379],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9955448,0.0025516327,0.00034424412,0.00046493908,0.00044157734,0.00065274286],"domain_scores_gemma":[0.80832165,0.1573409,0.016011618,0.005533653,0.0035198333,0.009272279],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0065433085,0.0006344571,0.0006965864,0.0009231367,0.0011462366,0.003698835,0.0016790008,0.0036326163,0.019578265],"category_scores_gemma":[0.049353663,0.00103073,0.001331644,0.0010224121,0.0016498215,0.0023780263,0.001728157,0.0048316014,0.0010506646],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0064920792,0.0056406585,0.9698416,0.000102136386,0.0007939131,0.00033019937,0.003351543,0.0007489006,0.002346808,0.0014386524,0.00047876482,0.008434694],"study_design_scores_gemma":[0.00033844265,0.0011464581,0.9890254,0.00006910055,0.0009502623,0.0001775227,0.0025070517,0.002962292,0.0011496753,0.0009567389,0.00066787575,0.000049063503],"about_ca_topic_score_codex":0.011840851,"about_ca_topic_score_gemma":0.011310272,"teacher_disagreement_score":0.019578265,"about_ca_system_score_codex":0.0009956331,"about_ca_system_score_gemma":0.0030184616,"threshold_uncertainty_score":0.06549585},"labels":[],"label_agreement":null},{"id":"W2080963277","doi":"10.1016/j.indmarman.2010.12.007","title":"Investigating guanxi dimensions and relationship outcomes: Insights from Sino-Anglo business relationships","year":2011,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":154,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Guanxi; Context (archaeology); Sample (material); Nature versus nurture; Business; Empirical research; International business; Perception; Marketing; China; Knowledge management; Sociology; Psychology; Political science; Management; Computer science; Economics","score_opus":0.14864345476383764,"score_gpt":0.2510781212966704,"score_spread":0.10243466653283276,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2080963277","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99705493,0.000054735683,0.000033929096,0.00004249862,0.0000013923018,0.0000036237172,0.000018841536,3.9721454e-7,0.002789629],"genre_scores_gemma":[0.99936193,0.00007221014,0.000041378742,0.000023180402,0.0000012390765,0.000007267201,0.000066862674,8.9531216e-7,0.00042510865],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99976224,0.000087160806,0.000007932181,0.000023782351,0.000043071544,0.00007576556],"domain_scores_gemma":[0.99911016,0.00035741224,0.00020532846,0.00004048953,0.000118268115,0.00016827557],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007807312,0.00023488219,0.00022348687,0.00072904467,0.0019040883,0.0016603662,0.00028176582,0.00022392007,0.0018338059],"category_scores_gemma":[0.001122485,0.00011488625,0.000113437556,0.002793347,0.0010725718,0.0007618629,0.0011023191,0.00058220903,0.00016792856],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000094614996,0.00017594805,0.9074617,0.00004110223,0.000019050693,0.00030666284,0.07464267,0.000059153015,0.0006477633,0.0024526725,0.00035394938,0.013744534],"study_design_scores_gemma":[0.0000048791294,0.00003804172,0.89947313,0.000029007371,0.00001364419,0.00005926116,0.098402314,0.00022235901,0.000088498506,0.0004086225,0.0012561829,0.000004078349],"about_ca_topic_score_codex":0.045763496,"about_ca_topic_score_gemma":0.15989953,"teacher_disagreement_score":0.045763496,"about_ca_system_score_codex":0.0011220932,"about_ca_system_score_gemma":0.0014372886,"threshold_uncertainty_score":0.09099424},"labels":[],"label_agreement":null},{"id":"W2081291883","doi":"10.1108/02652321111117502","title":"Bank service quality: comparing Canadian and Tunisian customer perceptions","year":2011,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":187,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Saint Mary's University; Université Laval","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Customer satisfaction; Business; Empathy; Loyalty; Confirmatory factor analysis; Quality (philosophy); Service (business); Originality; Sample (material); Loyalty business model; Reliability (semiconductor); Psychology; Social psychology","score_opus":0.05350193612817049,"score_gpt":0.2796480124234286,"score_spread":0.22614607629525812,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2081291883","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9956195,0.00026918686,0.00005845753,0.00032316352,0.000007735554,0.000011745047,0.00030179258,0.0000034935442,0.0034050338],"genre_scores_gemma":[0.9984187,0.00029184477,0.00012219633,0.0001202249,0.000004262879,0.000008436477,0.00021745721,0.000002893122,0.00081395527],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99934787,0.00007233153,0.000034414028,0.00005666916,0.0002620173,0.00022671685],"domain_scores_gemma":[0.9985701,0.00015575033,0.00023807277,0.000031360625,0.0007492025,0.0002554221],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009710121,0.00018106693,0.0002207465,0.0010766786,0.0022661467,0.0015626596,0.00032068204,0.00026887067,0.004115312],"category_scores_gemma":[0.0023938492,0.000102049555,0.00025950142,0.00274259,0.000834281,0.0005111624,0.00065237714,0.0004258334,0.00022914288],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038986997,0.00011174703,0.92444664,0.00019746365,0.000054612556,0.00031822067,0.02032677,0.00013973148,0.0010947718,0.0010416714,0.0033077865,0.048570834],"study_design_scores_gemma":[0.000009215844,0.000077605524,0.9652447,0.000064470514,0.000028388557,0.00018361317,0.029438943,0.0002765436,0.00028969944,0.00005229129,0.0043117655,0.00002278545],"about_ca_topic_score_codex":0.9213404,"about_ca_topic_score_gemma":0.9322333,"teacher_disagreement_score":0.078659594,"about_ca_system_score_codex":0.009671956,"about_ca_system_score_gemma":0.008770984,"threshold_uncertainty_score":0.15824562},"labels":[],"label_agreement":null},{"id":"W2081889579","doi":"10.1016/j.jom.2003.12.001","title":"Effects of supplier trust on performance of cooperative supplier relationships","year":2004,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":767,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Purchasing; Business; Supplier relationship management; Flexibility (engineering); Perception; Marketing; Industrial organization; Supply chain; Supply chain management; Microeconomics; Psychology; Economics; Management","score_opus":0.01880408872512662,"score_gpt":0.24392910395702372,"score_spread":0.2251250152318971,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2081889579","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9956553,0.0000590523,0.00091471896,0.00016836928,0.000005495507,0.000013669182,0.000028157545,0.000006974175,0.003148309],"genre_scores_gemma":[0.9998084,0.000012572118,0.00008305341,0.0000064821215,0.0000016254912,0.000003970805,0.000010569665,0.0000011178295,0.00007215075],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9856046,0.010176408,0.0006922821,0.00055266515,0.0020968984,0.00087711855],"domain_scores_gemma":[0.777719,0.15180501,0.044371616,0.006804766,0.011545085,0.007754523],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008523944,0.00026288768,0.00027672376,0.00073831494,0.00074593164,0.001911137,0.00043458203,0.00061285915,0.0037731181],"category_scores_gemma":[0.08894461,0.00022976987,0.0004065731,0.0007629356,0.0013055942,0.0015263385,0.0017307715,0.0016176755,0.00031732058],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010709785,0.00092001364,0.9655078,0.00007054642,0.00027651008,0.00029210353,0.0039809574,0.0023876713,0.0010628072,0.0015489502,0.0002844933,0.022597138],"study_design_scores_gemma":[0.00005665065,0.0016374497,0.9781284,0.00007198233,0.00015981177,0.00040884898,0.006125513,0.009416961,0.0013121077,0.0019054931,0.0007253994,0.000051392944],"about_ca_topic_score_codex":0.002517829,"about_ca_topic_score_gemma":0.001895135,"teacher_disagreement_score":0.008523944,"about_ca_system_score_codex":0.0013509266,"about_ca_system_score_gemma":0.0011405401,"threshold_uncertainty_score":0.04507947},"labels":[],"label_agreement":null},{"id":"W2082848378","doi":"10.1177/1094670509350490","title":"Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters","year":2009,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada; Seoul National University","keywords":"Service design; Service delivery framework; Service provider; Service guarantee; Service (business); Computer science; Service level objective; Service quality; Usability; Process management; Quality (philosophy); Service product management; Service system; Knowledge management; Business; Marketing","score_opus":0.2506651785410587,"score_gpt":0.37891891684777423,"score_spread":0.12825373830671555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2082848378","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.049716514,0.0040240106,0.6364792,0.06482701,0.00045768495,0.0007730341,0.00016449652,0.00037533094,0.24318272],"genre_scores_gemma":[0.81933004,0.0049160826,0.15643345,0.0031121399,0.00028173896,0.000651968,0.00011027707,0.00021012263,0.014954227],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.97555226,0.016332805,0.00094234844,0.0011986967,0.0047058687,0.0012679821],"domain_scores_gemma":[0.981156,0.009271475,0.0019813722,0.0022523236,0.0035751706,0.0017636324],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016775034,0.00056743034,0.0005110367,0.00393474,0.0037250675,0.02105762,0.0025829328,0.0051340796,0.0046568294],"category_scores_gemma":[0.020151053,0.001060845,0.00078302715,0.0028778403,0.020180147,0.017366745,0.00546615,0.0060201543,0.0010423786],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000180882,0.00004094918,0.0013439332,0.00010936122,0.000009698939,0.000085587,0.0063464143,0.001069425,0.0003046693,0.9798779,0.0012189741,0.009574948],"study_design_scores_gemma":[0.00007525601,0.0003576993,0.0034005065,0.0007992299,0.000087042456,0.000756449,0.033583567,0.01949719,0.001900844,0.7549468,0.18450977,0.000085699685],"about_ca_topic_score_codex":0.0064990334,"about_ca_topic_score_gemma":0.003724296,"teacher_disagreement_score":0.02105762,"about_ca_system_score_codex":0.011468348,"about_ca_system_score_gemma":0.014206523,"threshold_uncertainty_score":0.08871591},"labels":[],"label_agreement":null},{"id":"W2082909065","doi":"10.5539/ijms.v4n1p168","title":"Motivating Salespeople to Contribute to Marketing Intelligence Activities: An Expectancy Theory Approach","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Expectancy theory; Competitor analysis; Marketing; Conceptual framework; Process (computing); Valence (chemistry); Business; Marketing research; Conceptual model; Field (mathematics); Psychology; Computer science; Social psychology; Sociology","score_opus":0.04448302366349733,"score_gpt":0.3259075540097616,"score_spread":0.2814245303462643,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2082909065","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9526609,0.00016463248,0.02748213,0.0013646814,0.000020462492,0.00023204328,0.00005242611,0.000028454691,0.017994342],"genre_scores_gemma":[0.9948073,0.00008708837,0.0044124518,0.00012428948,0.00001085638,0.0001283534,0.00002102959,0.000002277077,0.0004063284],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991375,0.0005266246,0.000033013537,0.00007613819,0.0001491803,0.000077624485],"domain_scores_gemma":[0.9917841,0.005792588,0.0010264283,0.00022630782,0.0006809615,0.0004894967],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00302617,0.0003494979,0.00025171853,0.0011474917,0.00053544616,0.0016438101,0.00048317088,0.0009842804,0.0024004823],"category_scores_gemma":[0.00747953,0.00025225792,0.000418729,0.00052836834,0.0008153489,0.0012425013,0.00064875773,0.0008653071,0.00015246274],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046725382,0.005032414,0.6064135,0.00084117235,0.0003327214,0.00060122076,0.024735956,0.006516133,0.00692931,0.21204764,0.0015741764,0.13450858],"study_design_scores_gemma":[0.00035028544,0.0027581514,0.71038425,0.0006067641,0.00053436455,0.00073577644,0.024407048,0.08268036,0.004379525,0.16103649,0.01193802,0.0001888996],"about_ca_topic_score_codex":0.00073605916,"about_ca_topic_score_gemma":0.0010576376,"teacher_disagreement_score":0.00302617,"about_ca_system_score_codex":0.0009812159,"about_ca_system_score_gemma":0.0010946983,"threshold_uncertainty_score":0.016004145},"labels":[],"label_agreement":null},{"id":"W2083290863","doi":"10.5539/ibr.v5n1p98","title":"How do Service Encounters Impact on Relationship Benefits","year":2011,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service (business); Affect (linguistics); Interpersonal communication; Business; Interpersonal relationship; Test (biology); Psychology; Marketing; Social psychology; Communication","score_opus":0.1893433849329147,"score_gpt":0.36718010008544333,"score_spread":0.17783671515252863,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2083290863","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9872751,0.00036545363,0.00027501435,0.00074065715,0.000015161474,0.000025213676,0.00006424247,0.000010359076,0.011228688],"genre_scores_gemma":[0.99926645,0.000110028996,0.000059506554,0.000038350987,0.000009885889,0.00000522259,0.000032743264,0.000004178434,0.00047360084],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99592763,0.0019004464,0.0001767226,0.00023401184,0.0009611087,0.00080008345],"domain_scores_gemma":[0.97112274,0.018346714,0.0044843117,0.0007346721,0.0013211202,0.003990389],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024829947,0.0002468487,0.00048439775,0.0010615622,0.0009340638,0.0038176316,0.00041877574,0.000988313,0.01169781],"category_scores_gemma":[0.03119719,0.00021669814,0.0006653126,0.0009937742,0.0009565254,0.002142097,0.0019696786,0.0015507363,0.0010303888],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001689694,0.0023377996,0.88047856,0.00021080446,0.00041023106,0.00073809276,0.006656514,0.0012561046,0.001409573,0.008154032,0.0011999215,0.09545862],"study_design_scores_gemma":[0.00006555515,0.0005625486,0.9847643,0.000045511126,0.00014550914,0.00025478852,0.00686961,0.0011993451,0.00035398212,0.0040744334,0.001640732,0.000023841112],"about_ca_topic_score_codex":0.0028465278,"about_ca_topic_score_gemma":0.0033172227,"teacher_disagreement_score":0.01169781,"about_ca_system_score_codex":0.0011281902,"about_ca_system_score_gemma":0.0009509954,"threshold_uncertainty_score":0.039133012},"labels":[],"label_agreement":null},{"id":"W2083565350","doi":"10.1007/s13162-013-0054-9","title":"Nomen est omen: formalizing customer labeling theory","year":2013,"lang":"en","type":"article","venue":"AMS Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"Academy of Finland","keywords":"Categorization; Marketing; Business; Customer intelligence; Dialog box; Customer retention; Customer to customer; Customer relationship management; Customer advocacy; Variety (cybernetics); Meaning (existential); Computer science; Psychology; Service (business); World Wide Web; Artificial intelligence","score_opus":0.02621828751760277,"score_gpt":0.2603144597163678,"score_spread":0.23409617219876502,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2083565350","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.021059457,0.13574316,0.5289383,0.09528992,0.009719213,0.00020436177,0.0013982292,0.0012651425,0.2063822],"genre_scores_gemma":[0.52949154,0.079055,0.3072921,0.017839484,0.009927525,0.00053806545,0.002242861,0.0005944482,0.05301898],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9939574,0.0031633235,0.00025298624,0.0006230789,0.0017630616,0.0002400611],"domain_scores_gemma":[0.98871624,0.006265954,0.00071332575,0.0012809093,0.0027665293,0.00025706165],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0060385223,0.0006459585,0.0007704874,0.00580705,0.0017116431,0.0057717934,0.0019604315,0.002213835,0.009541227],"category_scores_gemma":[0.016867215,0.0004953513,0.0010241161,0.0045922874,0.0041220007,0.0076454943,0.0017869046,0.0022247413,0.0024168647],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000021837097,0.000029854064,0.0005051985,0.0005805261,0.000051103783,0.00005062646,0.00031945866,0.0014664173,0.00026307616,0.857872,0.03882608,0.10001383],"study_design_scores_gemma":[0.000016840711,0.000028247026,0.000998696,0.0010993694,0.00009337886,0.00012146793,0.00031591352,0.00795774,0.0005325972,0.74008113,0.24871577,0.000038818074],"about_ca_topic_score_codex":0.0075146663,"about_ca_topic_score_gemma":0.009076388,"teacher_disagreement_score":0.009541227,"about_ca_system_score_codex":0.0037965975,"about_ca_system_score_gemma":0.0055648563,"threshold_uncertainty_score":0.031935096},"labels":[],"label_agreement":null},{"id":"W2083731508","doi":"10.1108/jm2-02-2014-0014","title":"Salesperson profitability in relationship marketing","year":2014,"lang":"en","type":"article","venue":"Journal of Modelling in Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Abitibi-Témiscamingue","funders":"","keywords":"Profitability index; Marketing; Customer lifetime value; Transaction cost; Value (mathematics); Business; Originality; Relationship marketing; Customer profitability; Portfolio; Investment (military); Microeconomics; Economics; Customer retention; Marketing management; Computer science; Finance; Qualitative research","score_opus":0.04200608614656156,"score_gpt":0.25147061377820124,"score_spread":0.20946452763163967,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2083731508","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9359925,0.0012390894,0.0029006144,0.0009912894,0.000027937424,0.000060646747,0.00007568498,0.000023396571,0.058688983],"genre_scores_gemma":[0.9988217,0.00019185503,0.00014581482,0.000020011474,0.000015025284,0.000004694452,0.000017781456,0.0000020934667,0.0007810634],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99893004,0.00038823544,0.000040083083,0.00011035749,0.00029837046,0.00023281653],"domain_scores_gemma":[0.9955478,0.0022415689,0.0010113843,0.000121204874,0.00049077417,0.000587374],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013230154,0.00017909217,0.00024296978,0.0009371623,0.0006033806,0.002770096,0.00031461098,0.0005052952,0.008967558],"category_scores_gemma":[0.0051119076,0.0001151631,0.00023108721,0.00092624273,0.001034971,0.0021258167,0.00092499657,0.00068426365,0.0007171596],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012420118,0.0011084588,0.57159096,0.00044454704,0.00010381174,0.0016180947,0.0049570724,0.013576324,0.0028341564,0.22047539,0.0060416437,0.17600764],"study_design_scores_gemma":[0.000057494923,0.00080965133,0.846547,0.00032147218,0.00011950697,0.0018707357,0.018190311,0.03475098,0.0026488418,0.07354456,0.021067275,0.00007203987],"about_ca_topic_score_codex":0.0016283543,"about_ca_topic_score_gemma":0.0012215845,"teacher_disagreement_score":0.008967558,"about_ca_system_score_codex":0.0020591961,"about_ca_system_score_gemma":0.0011697041,"threshold_uncertainty_score":0.029999435},"labels":[],"label_agreement":null},{"id":"W2083816344","doi":"10.5539/ijms.v6n2p72","title":"The Imperative of Interactive Service Marketing Strategy on Customers’ Satisfaction in the Contemporary Nigerian Banking Industry","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Cronbach's alpha; Business; Loyalty; Quality (philosophy); Product (mathematics); Order (exchange); Service (business); Loyalty business model; Customer satisfaction; Relationship marketing; Service quality; Sample (material); Banking industry; Marketing management; Finance; Mathematics","score_opus":0.04037004500110239,"score_gpt":0.3181683810670422,"score_spread":0.27779833606593984,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2083816344","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99650276,0.00009921368,0.000060070637,0.00016163776,0.0000024038934,0.0000032825756,0.000007325803,0.0000015169452,0.0031618902],"genre_scores_gemma":[0.9997316,0.00005306354,0.000021037346,0.000021972413,0.0000018585276,0.0000012224446,0.000005461011,4.6978838e-7,0.00016327055],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995191,0.00016035009,0.000028749435,0.00002620201,0.00011490346,0.00015071084],"domain_scores_gemma":[0.99817,0.00083362084,0.00034704417,0.00004018282,0.00039029797,0.00021882271],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00057102274,0.00010275487,0.00012992548,0.00032954896,0.00049272546,0.0012475319,0.00009909421,0.00035449277,0.00338778],"category_scores_gemma":[0.0021217542,0.000087339766,0.00017334998,0.0005285179,0.0005253727,0.0005443253,0.0003510719,0.0003984542,0.0002343024],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027628042,0.00043964738,0.91646177,0.000131384,0.000033355336,0.0010464368,0.013107647,0.00040966747,0.0035958956,0.0016172305,0.0010050499,0.06187571],"study_design_scores_gemma":[0.0000055494856,0.0003115504,0.97334176,0.000055883538,0.000028316184,0.00040710284,0.021982064,0.0010393276,0.0005742828,0.00030834152,0.0019341422,0.000011728368],"about_ca_topic_score_codex":0.0032160075,"about_ca_topic_score_gemma":0.0049736183,"teacher_disagreement_score":0.00338778,"about_ca_system_score_codex":0.0005069985,"about_ca_system_score_gemma":0.00077485514,"threshold_uncertainty_score":0.011333227},"labels":[],"label_agreement":null},{"id":"W2084143549","doi":"10.1177/001088040004100124","title":"Creating Visible Customer Value","year":2000,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":133,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Reputation; Value (mathematics); Business; Marketing; Service (business); Advertising; Space (punctuation); Pleasure; Computer science; Psychology; Sociology","score_opus":0.019294582001555333,"score_gpt":0.241817162036891,"score_spread":0.22252258003533565,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2084143549","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.055724952,0.0013371063,0.015254988,0.018532535,0.00075366464,0.00027558327,0.00021844466,0.0002737293,0.90762883],"genre_scores_gemma":[0.86591244,0.002109062,0.016195392,0.0060223876,0.0008062101,0.00021049345,0.00056429795,0.00021887186,0.10796083],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9962288,0.0012238049,0.00009364255,0.0003097514,0.0014805675,0.0006634203],"domain_scores_gemma":[0.99532074,0.0009182874,0.00035564447,0.0005608728,0.0011991274,0.0016454465],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028476259,0.00048511417,0.00032006874,0.001531315,0.002451072,0.014445246,0.0010563768,0.0022836828,0.032933135],"category_scores_gemma":[0.009877561,0.0003021899,0.00047484293,0.0014850462,0.002419568,0.007373995,0.009794419,0.0026325702,0.007881675],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008846258,0.00040729553,0.01594203,0.0003044144,0.00007471116,0.0010344912,0.011729826,0.0005784138,0.0034749934,0.3690307,0.14849675,0.44883794],"study_design_scores_gemma":[0.000050843835,0.00023868616,0.012060502,0.0005306497,0.00005583406,0.0010423961,0.016906254,0.001882081,0.0020857318,0.14855954,0.81647724,0.00011030038],"about_ca_topic_score_codex":0.0013022796,"about_ca_topic_score_gemma":0.0020581216,"teacher_disagreement_score":0.032933135,"about_ca_system_score_codex":0.0025044517,"about_ca_system_score_gemma":0.0034056553,"threshold_uncertainty_score":0.11017233},"labels":[],"label_agreement":null},{"id":"W2084548729","doi":"10.1108/14678041111124270","title":"Factor structure and psychometric properties of a Spanish version of LibQUAL+™","year":2011,"lang":"en","type":"article","venue":"Performance Measurement and Metrics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval; Saint Mary's University","funders":"","keywords":"Nomological network; Discriminant validity; Scale (ratio); Reliability (semiconductor); Service quality; Psychology; Convergent validity; Validity; Service (business); Originality; Confirmatory factor analysis; Computer science; Applied psychology; Social psychology; Psychometrics; Marketing; Business; Creativity; Clinical psychology","score_opus":0.11583662605994999,"score_gpt":0.22327006467242985,"score_spread":0.10743343861247986,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2084548729","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98626477,0.00032723558,0.004513197,0.00032818475,0.000050502087,0.00028211516,0.0010463023,0.000060490085,0.0071271476],"genre_scores_gemma":[0.98842096,0.0001916471,0.0077195386,0.000088365356,0.000026793485,0.00032295773,0.0019519016,0.000028935267,0.0012490216],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980521,0.0006511139,0.00024947003,0.00020064796,0.00071480393,0.0001318546],"domain_scores_gemma":[0.99159944,0.0031672732,0.0008656817,0.00044879716,0.003633755,0.00028516052],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0054271566,0.00036290562,0.00031707075,0.0013128758,0.00035827368,0.0010396343,0.00032318127,0.00023926128,0.004865898],"category_scores_gemma":[0.012028361,0.00013199062,0.00077916664,0.0013885834,0.00038648487,0.00071169616,0.0006879387,0.0003619741,0.0005483561],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004994627,0.00038288906,0.77780014,0.00019244383,0.00021150983,0.00009307715,0.0014202747,0.0017454638,0.0014209346,0.0018566957,0.0036364854,0.21074057],"study_design_scores_gemma":[0.00013381844,0.00075613364,0.96912307,0.00026416904,0.00014138465,0.0002405699,0.0025878802,0.012280802,0.0012818013,0.0016768584,0.011467426,0.000046117148],"about_ca_topic_score_codex":0.0029906826,"about_ca_topic_score_gemma":0.0028824992,"teacher_disagreement_score":0.0054271566,"about_ca_system_score_codex":0.0009102265,"about_ca_system_score_gemma":0.0012256369,"threshold_uncertainty_score":0.028701842},"labels":[],"label_agreement":null},{"id":"W2084662063","doi":"10.1057/abm.2012.22","title":"The differential impact of trust types on inter-firm relationships: Some empirical evidences from the Japanese eyeglass industry","year":2012,"lang":"en","type":"article","venue":"Asian Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Explanatory power; Context (archaeology); Business; International business; Structural equation modeling; Sample (material); Differential (mechanical device); Asian culture; Power (physics); Empirical research; Adaptation (eye); Marketing; Psychology; Economics; Sociology; Management; Computer science; Mathematics","score_opus":0.06274068617892194,"score_gpt":0.31498868358484144,"score_spread":0.2522479974059195,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2084662063","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99819905,0.00020701809,0.00006729263,0.00006307839,0.0000018401493,0.0000026313962,0.00003530951,0.0000010218071,0.0014228477],"genre_scores_gemma":[0.99971837,0.00007902488,0.000015840134,0.000009922784,0.000002644843,9.1653067e-7,0.000034291785,7.1687145e-7,0.0001382771],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998803,0.00034105717,0.0001306088,0.00017012097,0.00027950076,0.00027569913],"domain_scores_gemma":[0.9735232,0.0125146145,0.008447989,0.0011539662,0.0019550868,0.0024052006],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017266308,0.00023810883,0.0003622154,0.0018746654,0.0011496657,0.0022088585,0.00060333376,0.0007667292,0.0043299454],"category_scores_gemma":[0.009731356,0.00025621962,0.00052938587,0.00271075,0.0013960912,0.0016658091,0.0013795386,0.0008825479,0.00037052276],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017514014,0.0001479852,0.989176,0.000044197433,0.00016474405,0.000387434,0.002969332,0.00010839278,0.00042982877,0.0007395049,0.00012246042,0.0055350666],"study_design_scores_gemma":[0.000006751026,0.00005112529,0.9938327,0.000014811811,0.00014238927,0.00007489267,0.0049127718,0.00033313213,0.00013967449,0.0002558101,0.00022666912,0.000009304509],"about_ca_topic_score_codex":0.026517235,"about_ca_topic_score_gemma":0.037245642,"teacher_disagreement_score":0.026517235,"about_ca_system_score_codex":0.000999365,"about_ca_system_score_gemma":0.00068659923,"threshold_uncertainty_score":0.052725792},"labels":[],"label_agreement":null},{"id":"W2084837051","doi":"10.1108/13683040110411269","title":"Supervision and service quality","year":2001,"lang":"en","type":"article","venue":"Measuring Business Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"LISREL; Service quality; Quality (philosophy); Business; Service (business); Job satisfaction; Marketing; Psychology; Structural equation modeling; Computer science; Social psychology","score_opus":0.07758431524785946,"score_gpt":0.2612341544233417,"score_spread":0.18364983917548222,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2084837051","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95693666,0.0026975304,0.0020987613,0.0031456063,0.00007420155,0.000049949147,0.00033260472,0.000044984274,0.03461974],"genre_scores_gemma":[0.9983955,0.0003437879,0.00026536293,0.00007499396,0.00003834969,0.0000076216106,0.000092552116,0.0000046022683,0.00077726186],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9966989,0.0012155205,0.00025083302,0.00018309765,0.0011424326,0.0005092458],"domain_scores_gemma":[0.9702912,0.007882771,0.011348672,0.0006343789,0.0048808428,0.004962146],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022476204,0.00013941203,0.00029438402,0.0010437503,0.00086137827,0.001555342,0.00028609778,0.00035899458,0.0063871467],"category_scores_gemma":[0.018800693,0.00008989073,0.00026257607,0.0013452837,0.0010152468,0.00064532785,0.0009912305,0.00069307286,0.0003286911],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021808597,0.0002921128,0.891601,0.0002083491,0.00014981198,0.00018891865,0.0024358572,0.0011727625,0.0004237548,0.0064191646,0.002680717,0.09420944],"study_design_scores_gemma":[0.000029263216,0.00026874588,0.9828157,0.00013379056,0.000039523075,0.00035982343,0.0019486713,0.001064352,0.00016441601,0.0027351312,0.010420777,0.000019935787],"about_ca_topic_score_codex":0.01439446,"about_ca_topic_score_gemma":0.013472978,"teacher_disagreement_score":0.01439446,"about_ca_system_score_codex":0.0021222623,"about_ca_system_score_gemma":0.0024059892,"threshold_uncertainty_score":0.028621376},"labels":[],"label_agreement":null},{"id":"W2084923313","doi":"10.1016/s0840-4704(10)60053-1","title":"Making Customer—Service a Priority in Health Care Organizations","year":2008,"lang":"en","type":"article","venue":"Healthcare Management Forum","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Business; Closing (real estate); Health care; Service (business); Malpractice; Revenue; Marketing; Health plan; Plan (archaeology); Process management; Public relations","score_opus":0.04012512818987428,"score_gpt":0.3039384436188022,"score_spread":0.2638133154289279,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2084923313","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20117216,0.021065485,0.031372305,0.46623173,0.0043053203,0.00057640404,0.0001206096,0.0006340403,0.27452195],"genre_scores_gemma":[0.9579093,0.0056854403,0.01373173,0.013440667,0.0013729628,0.000111015484,0.00008640866,0.000081628656,0.007581013],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.988393,0.007235341,0.00040492075,0.00033242535,0.0019552615,0.0016789022],"domain_scores_gemma":[0.98577917,0.0035348004,0.0011571207,0.0003637625,0.0037954513,0.005369707],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0103427945,0.00037353896,0.00046707795,0.002040977,0.008966109,0.017521612,0.0010925063,0.0059773372,0.0040876484],"category_scores_gemma":[0.015061442,0.00037932274,0.00027354376,0.0026659768,0.0052569984,0.007922961,0.0041253846,0.0029189761,0.0011737931],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001497756,0.000614102,0.019654509,0.0013950947,0.00008810138,0.00084740936,0.027950777,0.0010753713,0.0023904024,0.22264533,0.17085318,0.5523359],"study_design_scores_gemma":[0.000106065585,0.0009515195,0.042332593,0.0032553081,0.00015457874,0.0012442453,0.11931866,0.0037388909,0.0027477588,0.24250916,0.58340454,0.00023674614],"about_ca_topic_score_codex":0.007797089,"about_ca_topic_score_gemma":0.012992253,"teacher_disagreement_score":0.017521612,"about_ca_system_score_codex":0.006256082,"about_ca_system_score_gemma":0.018659549,"threshold_uncertainty_score":0.054698586},"labels":[],"label_agreement":null},{"id":"W2085086200","doi":"10.1177/1094670503005004005","title":"When Does Commitment Lead to Loyalty?","year":2003,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":856,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Business; Customer retention; Loyalty business model; Customer advocacy; Marketing; Customer to customer; Relationship marketing; Organizational commitment; Customer delight; Loyalty; Customer intelligence; Service (business); Service quality; Psychology; Marketing management; Social psychology","score_opus":0.10614542397929116,"score_gpt":0.3627668337875829,"score_spread":0.25662140980829173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2085086200","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.82337534,0.008436868,0.0028922684,0.050863985,0.0007875091,0.00007018208,0.00020514525,0.000048897855,0.11331974],"genre_scores_gemma":[0.9959053,0.0013156345,0.00019046693,0.0010467672,0.00014654432,0.000018529521,0.000038962356,0.000012200169,0.0013255707],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99400526,0.0034458009,0.00025450002,0.00036155843,0.0009499555,0.0009829578],"domain_scores_gemma":[0.97010773,0.017879233,0.005024795,0.00088089757,0.0022247878,0.0038825492],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035477455,0.00017953414,0.00040002185,0.0012044264,0.0014929281,0.0052850554,0.0005399856,0.0021585154,0.009446198],"category_scores_gemma":[0.03697264,0.0002982964,0.00034724118,0.0017683611,0.0037135512,0.003679869,0.0023735024,0.0030501527,0.0010753655],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006914186,0.0009637767,0.56234974,0.00054726965,0.00028114425,0.0016530833,0.018067311,0.00086442655,0.00080749113,0.114633545,0.013695142,0.2854457],"study_design_scores_gemma":[0.000079578625,0.00063002715,0.71475476,0.001129548,0.0002010794,0.0015325013,0.04417617,0.002550812,0.000657314,0.20870362,0.02546266,0.00012188151],"about_ca_topic_score_codex":0.002740831,"about_ca_topic_score_gemma":0.0024084214,"teacher_disagreement_score":0.009446198,"about_ca_system_score_codex":0.0014393657,"about_ca_system_score_gemma":0.001224435,"threshold_uncertainty_score":0.031600714},"labels":[],"label_agreement":null},{"id":"W2086218163","doi":"10.1108/ejm-03-2013-0115","title":"The effect of service employees’ accent on customer reactions","year":2014,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Business; Marketing; Service design; Service delivery framework; Originality; Service provider; Stress (linguistics); Psychology; Social psychology; Linguistics","score_opus":0.015246867665457346,"score_gpt":0.2379677410385522,"score_spread":0.22272087337309485,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2086218163","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985984,0.000031424173,0.00012791294,0.000036959485,0.000011682419,0.00001842281,0.000012159535,0.000003091656,0.0011598932],"genre_scores_gemma":[0.99886936,0.00005189483,0.0002685582,0.00010428043,0.000012768878,0.00004771193,0.000025443447,0.000004041429,0.0006159468],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974075,0.0013702754,0.0001346928,0.00018137488,0.0006773591,0.00022870934],"domain_scores_gemma":[0.99049264,0.0058976486,0.0015098116,0.00044713018,0.00091247004,0.0007401945],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002714562,0.00029713722,0.00030958522,0.00016047296,0.0005890934,0.0015992403,0.00020462726,0.0004724861,0.0048913206],"category_scores_gemma":[0.007232363,0.00016453087,0.00037024717,0.00015442433,0.00057934766,0.00048825558,0.00085395126,0.0009936047,0.0006050798],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.013705099,0.0071052928,0.70511496,0.0010053603,0.00038955908,0.001473515,0.06464302,0.0009223189,0.0863509,0.0008995891,0.0018100672,0.11658034],"study_design_scores_gemma":[0.00010505144,0.009679888,0.93486935,0.00008533937,0.00016150503,0.0003767214,0.040283047,0.000732601,0.011345053,0.0003943359,0.0018780071,0.00008916187],"about_ca_topic_score_codex":0.000693984,"about_ca_topic_score_gemma":0.0006604267,"teacher_disagreement_score":0.0048913206,"about_ca_system_score_codex":0.00035156123,"about_ca_system_score_gemma":0.00037144296,"threshold_uncertainty_score":0.016363025},"labels":[],"label_agreement":null},{"id":"W2086291143","doi":"10.1108/09596111211217914","title":"The lodging quality index: an independent assessment of validity and dimensions","year":2012,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":70,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval","funders":"","keywords":"Confirmatory factor analysis; Hospitality; Reliability (semiconductor); Scale (ratio); Service quality; Hospitality industry; Context (archaeology); Validity; Quality (philosophy); Marketing; Originality; Psychology; Service (business); Index (typography); Applied psychology; Business; Social psychology; Tourism; Computer science; Psychometrics; Geography","score_opus":0.05552096446071514,"score_gpt":0.34265468761081297,"score_spread":0.28713372315009783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2086291143","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9701918,0.0007710719,0.005706621,0.00036237043,0.00007189528,0.0006706073,0.0019366506,0.000113499715,0.020175485],"genre_scores_gemma":[0.9886171,0.00026508232,0.008404578,0.000058767997,0.000024099896,0.00033593632,0.0014103297,0.000019986433,0.0008642555],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9943579,0.0005504313,0.000448062,0.0002993999,0.0039833714,0.00036075106],"domain_scores_gemma":[0.979867,0.0045330515,0.0038724095,0.0013966091,0.008865196,0.0014656911],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007014239,0.0003790189,0.00064003875,0.0050866106,0.0011765497,0.002007049,0.0010729148,0.0004086247,0.002029502],"category_scores_gemma":[0.028549196,0.00021403606,0.0011383888,0.005451741,0.0013569859,0.0011942463,0.0020076747,0.0008869924,0.00023730697],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021219804,0.00016080316,0.92601657,0.00017112249,0.00022003114,0.000047929436,0.0011352317,0.00033780944,0.0006708447,0.0011969734,0.0012274786,0.06860307],"study_design_scores_gemma":[0.000029452662,0.00016928143,0.99330455,0.00010007045,0.00008155292,0.00005764044,0.0009003442,0.0019229539,0.0005213388,0.00052980374,0.0023494312,0.000033605374],"about_ca_topic_score_codex":0.08267812,"about_ca_topic_score_gemma":0.10638023,"teacher_disagreement_score":0.08267812,"about_ca_system_score_codex":0.0041098124,"about_ca_system_score_gemma":0.0063894074,"threshold_uncertainty_score":0.16439372},"labels":[],"label_agreement":null},{"id":"W2086388583","doi":"10.2501/ijmr-2013-057","title":"Investigating the Measures of Relative Importance in Marketing Research","year":2013,"lang":"en","type":"article","venue":"International Journal of Market Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Marketing; Loyalty; Marketing research; Dominance (genetics); Econometrics; Empirical research; Context (archaeology); Business; Statistics; Economics; Mathematics","score_opus":0.1724561630220484,"score_gpt":0.39826956104291134,"score_spread":0.22581339802086295,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2086388583","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.46600303,0.0073396964,0.47165826,0.0029271627,0.0003700928,0.00084511813,0.00029077573,0.00018140126,0.050384507],"genre_scores_gemma":[0.9321534,0.0008692705,0.06553161,0.00019529222,0.00018497762,0.00045424668,0.00007096664,0.000030279905,0.0005097936],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.885879,0.08295458,0.004468692,0.005116049,0.020348746,0.0012329562],"domain_scores_gemma":[0.26378778,0.6809065,0.023265108,0.015707558,0.0144426245,0.0018904237],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.12705018,0.001104252,0.0016055203,0.01444638,0.0025450203,0.006932769,0.0018063714,0.0018451491,0.0030395063],"category_scores_gemma":[0.46485645,0.0008460935,0.0016868735,0.013387974,0.007360988,0.015293502,0.004445933,0.0033242283,0.00038628353],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007130342,0.00051407196,0.2207366,0.001914123,0.0014894656,0.00034009386,0.015455965,0.019400228,0.0028475914,0.3777724,0.0022069167,0.35660958],"study_design_scores_gemma":[0.00016238312,0.0020232636,0.22072777,0.0016576003,0.0007004679,0.0015473649,0.009234818,0.11612002,0.0039978907,0.6283247,0.015130021,0.00037372415],"about_ca_topic_score_codex":0.0014318492,"about_ca_topic_score_gemma":0.0014314178,"teacher_disagreement_score":0.12705018,"about_ca_system_score_codex":0.0034906021,"about_ca_system_score_gemma":0.0024887305,"threshold_uncertainty_score":0.6719136},"labels":[],"label_agreement":null},{"id":"W2086905488","doi":"10.1300/j162v01n04_05","title":"The Role of Training in Achieving TQM in Restaurants","year":2000,"lang":"en","type":"article","venue":"Journal of Quality Assurance in Hospitality & Tourism","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Guelph","funders":"","keywords":"Total quality management; Business; Hospitality; Tourism; Hospitality industry; Marketing; Training (meteorology); Service (business); Political science","score_opus":0.023565691459815356,"score_gpt":0.2818378605546188,"score_spread":0.25827216909480344,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2086905488","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97229916,0.00060661166,0.0005237724,0.0034188305,0.000019190562,0.00005324462,0.0000095818705,0.000017434788,0.023052078],"genre_scores_gemma":[0.99889827,0.00013529946,0.00030326413,0.00011413759,0.0000045550305,0.0000059941826,0.000002681557,0.0000014143135,0.0005344685],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.996083,0.0024002872,0.000067245724,0.0001045436,0.00037038518,0.0009745669],"domain_scores_gemma":[0.9863913,0.005655359,0.0019640054,0.00023704393,0.0019564875,0.0037956773],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004111768,0.00014048775,0.00010732111,0.0004240626,0.0041329553,0.0022072196,0.00071879243,0.000681348,0.0021824485],"category_scores_gemma":[0.010164235,0.00012861591,0.00010933829,0.00045383436,0.0028743015,0.00050108234,0.001456755,0.00082337705,0.00015702189],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047527053,0.0018641957,0.48226526,0.0010139521,0.000055339766,0.0016269971,0.22102503,0.0018233185,0.007945342,0.017335363,0.008237389,0.25633255],"study_design_scores_gemma":[0.000049467748,0.0008088291,0.706644,0.00068408286,0.000039599756,0.00034702083,0.24993603,0.002296178,0.0018150297,0.0027496084,0.034570016,0.00006010337],"about_ca_topic_score_codex":0.12731777,"about_ca_topic_score_gemma":0.21466583,"teacher_disagreement_score":0.12731777,"about_ca_system_score_codex":0.0071939514,"about_ca_system_score_gemma":0.015893297,"threshold_uncertainty_score":0.25315344},"labels":[],"label_agreement":null},{"id":"W2087658594","doi":"10.5539/ijms.v7n2p90","title":"The Evaluation of Effect Electronic Banking in Customer Satisfaction and Loyalty","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Loyalty business model; Service quality; Marketing; Loyalty; Electronic banking; Population; Order (exchange); Quality (philosophy); Test (biology); Service (business); Computer science; The Internet; Medicine","score_opus":0.048415349429021155,"score_gpt":0.3475738644583042,"score_spread":0.29915851502928303,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2087658594","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9871603,0.0006141379,0.00074599474,0.00036528378,0.000031348478,0.00005440522,0.00016941657,0.0000113671,0.010847765],"genre_scores_gemma":[0.9986934,0.000227927,0.00024470774,0.00007106564,0.000014735248,0.000022101378,0.00009988475,0.0000016242655,0.00062452507],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9962398,0.0017327013,0.00028601664,0.00014346697,0.0012552526,0.00034274667],"domain_scores_gemma":[0.9905122,0.0050235423,0.0015125249,0.00023816753,0.0022272624,0.0004861887],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028065545,0.00021587985,0.00025432027,0.00082220655,0.00026738874,0.0010360355,0.00015866844,0.00037347362,0.004712242],"category_scores_gemma":[0.007709157,0.0000960676,0.00048153356,0.0009503029,0.0003796293,0.0007730353,0.00061582774,0.00057928223,0.00039016362],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009042482,0.0013248407,0.8213245,0.00069139694,0.0002796251,0.00017864203,0.0021190802,0.0008782877,0.0032364372,0.0021541768,0.0023759601,0.1645328],"study_design_scores_gemma":[0.000033671888,0.00259649,0.9836537,0.00020382687,0.00020074224,0.00021121236,0.0036730412,0.002108828,0.0028982034,0.0007801086,0.0036092692,0.00003078579],"about_ca_topic_score_codex":0.0004983974,"about_ca_topic_score_gemma":0.000790778,"teacher_disagreement_score":0.004712242,"about_ca_system_score_codex":0.00040944837,"about_ca_system_score_gemma":0.00043245667,"threshold_uncertainty_score":0.015764058},"labels":[],"label_agreement":null},{"id":"W2087753238","doi":"10.1002/atr.5670420205","title":"The asymmetric effects of service quality on passengers' choice of carriers for international air travel","year":2008,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Mixed logit; Service (business); Quality (philosophy); Logit; Operations research; Computer science; Discrete choice; Level of service; Logistic regression; Air travel; Perception; Quality of service; Structural equation modeling; Econometrics; Business; Transport engineering; Microeconomics; Aviation; Economics; Marketing; Engineering; Telecommunications; Psychology","score_opus":0.021971199255642705,"score_gpt":0.28757429797616235,"score_spread":0.2656030987205196,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2087753238","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981207,0.00001802116,0.00093971984,0.00007318218,0.000001921564,0.0000060894454,0.00006797989,0.000002221475,0.0007701804],"genre_scores_gemma":[0.99980897,0.00000772505,0.000070300935,0.000005271383,0.0000016161853,0.0000017383244,0.000030248977,6.7876687e-7,0.000073478135],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9953949,0.0028044512,0.00022648997,0.0002882053,0.0008785031,0.00040740715],"domain_scores_gemma":[0.9490694,0.035689015,0.009659604,0.0020603586,0.0024680884,0.0010535222],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0060772197,0.00026522702,0.00043595047,0.00073000474,0.00025608772,0.001271943,0.00038020065,0.00049192883,0.004110033],"category_scores_gemma":[0.027506972,0.00017587467,0.00065361644,0.00087744114,0.00079678616,0.00090773735,0.00087622047,0.0009783091,0.00019262344],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011638493,0.000304454,0.96530735,0.000039450577,0.00024448475,0.0001273683,0.00054216024,0.016738418,0.0011430687,0.0027947212,0.00015492407,0.0114397835],"study_design_scores_gemma":[0.000035429606,0.00039368635,0.9127972,0.00001946139,0.00016722224,0.00008152482,0.0009957134,0.080931544,0.0008465696,0.003415271,0.00028308606,0.000033192824],"about_ca_topic_score_codex":0.008354688,"about_ca_topic_score_gemma":0.0065400177,"teacher_disagreement_score":0.008354688,"about_ca_system_score_codex":0.0009138924,"about_ca_system_score_gemma":0.00043983222,"threshold_uncertainty_score":0.032139778},"labels":[],"label_agreement":null},{"id":"W2088061658","doi":"10.5539/apr.v4n4p58","title":"Communication Network Parameters and Performance Measures: Jordanian Customer Loyalty as a Case Study","year":2012,"lang":"en","type":"article","venue":"Applied Physics Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Loyalty; Computer science; Service quality; The Internet; Quality of service; Network performance; Service (business); Telecommunications; Business; Marketing; World Wide Web","score_opus":0.1180573630312717,"score_gpt":0.35034249566436826,"score_spread":0.23228513263309655,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2088061658","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973513,0.00009156975,0.00059567194,0.0000928928,0.000002240144,0.000030400204,0.000043632917,0.0000038002304,0.0017885648],"genre_scores_gemma":[0.9977749,0.000104105,0.0009956071,0.00004734056,0.0000057121233,0.000030268644,0.00006745187,0.0000026880298,0.000971987],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988412,0.00063154526,0.000057490375,0.00007327747,0.00024142892,0.00015502993],"domain_scores_gemma":[0.9976501,0.001049832,0.00028544836,0.00013415926,0.00073995197,0.00014052838],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013921341,0.0002274288,0.00028106934,0.0010895141,0.0011240365,0.0010545508,0.0004886947,0.0012172938,0.0013422327],"category_scores_gemma":[0.00252499,0.000103088954,0.00027542745,0.0015589508,0.0006086418,0.00071786623,0.0006038826,0.00060395856,0.00020679104],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013710035,0.0065794103,0.72912234,0.0005202641,0.00023327903,0.010024853,0.029242663,0.02406614,0.007753742,0.011356587,0.0046239938,0.17510575],"study_design_scores_gemma":[0.00011929832,0.006642944,0.7565612,0.00024899357,0.0002754439,0.008725331,0.09116344,0.095817246,0.015926233,0.0031202077,0.021191865,0.000207756],"about_ca_topic_score_codex":0.00737506,"about_ca_topic_score_gemma":0.0076711583,"teacher_disagreement_score":0.00737506,"about_ca_system_score_codex":0.0009337696,"about_ca_system_score_gemma":0.00060021307,"threshold_uncertainty_score":0.014664292},"labels":[],"label_agreement":null},{"id":"W2088079407","doi":"10.1590/s1415-65552011000400004","title":"A relação entre confiança e custos de transação em relacionamentos interorganizacionais","year":2011,"lang":"pt","type":"article","venue":"Revista de Administração Contemporânea","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Bombardier (Canada)","funders":"","keywords":"Physics; Humanities; Philosophy","score_opus":0.05122267602779344,"score_gpt":0.2615421576749671,"score_spread":0.21031948164717362,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2088079407","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95951164,0.0016510418,0.021066224,0.00087971875,0.000029789318,0.00015734747,0.00045194602,0.00011805434,0.016134348],"genre_scores_gemma":[0.98965317,0.0004965922,0.0074170446,0.00006618173,0.0000097441525,0.00008444245,0.00018513518,0.000027951284,0.0020597235],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9897697,0.0030406893,0.0008437032,0.001921858,0.0036762897,0.00074772415],"domain_scores_gemma":[0.9437498,0.03162039,0.010703215,0.0032993844,0.009448501,0.0011786221],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0074588456,0.0005348705,0.0005181953,0.0021522278,0.0012283676,0.004749183,0.0010960997,0.00095921074,0.0035381836],"category_scores_gemma":[0.032787487,0.0006413553,0.00074616016,0.004110601,0.0028140014,0.0041531837,0.0022700357,0.0011079974,0.00039087338],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007469207,0.00021176643,0.8145061,0.0015717084,0.0004498854,0.0005352596,0.018723002,0.012466125,0.023742558,0.020470759,0.0011044896,0.10547153],"study_design_scores_gemma":[0.000049094277,0.001007149,0.8630939,0.00055072276,0.0005240968,0.0007537308,0.036973517,0.023855774,0.024159882,0.019045046,0.029809274,0.00017795029],"about_ca_topic_score_codex":0.02405049,"about_ca_topic_score_gemma":0.028656624,"teacher_disagreement_score":0.02405049,"about_ca_system_score_codex":0.005220779,"about_ca_system_score_gemma":0.0042821085,"threshold_uncertainty_score":0.047821045},"labels":[],"label_agreement":null},{"id":"W2088185025","doi":"10.1016/j.chb.2008.04.004","title":"Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model","year":2008,"lang":"en","type":"article","venue":"Computers in Human Behavior","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université de Sherbrooke","funders":"","keywords":"Operationalization; Situational ethics; Usability; Interface (matter); Psychology; Cognition; Web usability; Interface design; User interface; Human–computer interaction; Control (management); Empirical research; Applied psychology; Computer science; World Wide Web; Cognitive psychology; Social psychology; Artificial intelligence","score_opus":0.39452225359584125,"score_gpt":0.4250762668078403,"score_spread":0.03055401321199902,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2088185025","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982509,0.000015285255,0.00031564428,0.000028866629,0.0000023105054,0.00004218298,0.000012544408,0.0000046303253,0.001327687],"genre_scores_gemma":[0.99893814,0.0000131606475,0.0005149337,0.000040575513,0.0000040065734,0.00006798523,0.000029948196,0.000008194739,0.00038296767],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99546,0.0028152624,0.0002720378,0.00030780566,0.00080986245,0.0003350644],"domain_scores_gemma":[0.94490993,0.039929036,0.007282732,0.001784341,0.0035696297,0.0025243207],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046541602,0.00036948925,0.00033225914,0.0010496146,0.0007847677,0.0030178057,0.0005209059,0.0012481825,0.0034104849],"category_scores_gemma":[0.041886047,0.00036219694,0.00048040092,0.0007471777,0.0011280569,0.0017386384,0.0010800173,0.0011251443,0.0005495182],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0046385285,0.007575631,0.8932617,0.00032174177,0.00017452388,0.00037752368,0.041115236,0.0010594443,0.01413459,0.0012809787,0.00070117746,0.03535889],"study_design_scores_gemma":[0.0003215312,0.002474079,0.97139186,0.00006121047,0.00016947964,0.00021001497,0.014371512,0.0073962267,0.0020463073,0.0009442706,0.0005578656,0.00005565013],"about_ca_topic_score_codex":0.0029589746,"about_ca_topic_score_gemma":0.0025616419,"teacher_disagreement_score":0.0046541602,"about_ca_system_score_codex":0.0010219831,"about_ca_system_score_gemma":0.0004856488,"threshold_uncertainty_score":0.024613798},"labels":[],"label_agreement":null},{"id":"W2088274096","doi":"10.1108/08858621311285714","title":"Salesperson's listening ability as an antecedent to relationship selling","year":2013,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":105,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Antecedent (behavioral psychology); Active listening; Psychology; Structural equation modeling; Quality (philosophy); Originality; Affect (linguistics); Context (archaeology); Marketing; Value (mathematics); Scale (ratio); Test (biology); Business; Social psychology; Computer science","score_opus":0.054198487853683565,"score_gpt":0.2648020713846329,"score_spread":0.21060358353094935,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2088274096","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99590427,0.00008245712,0.00022296696,0.00009901745,0.0000071149857,0.000009687644,0.000017756136,0.0000075939984,0.0036491174],"genre_scores_gemma":[0.99908304,0.00007396412,0.0002459222,0.000029291188,0.000010158478,0.000004842982,0.000028698743,0.0000031739098,0.00052091025],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999225,0.00025969555,0.00008154782,0.00009017039,0.00024860637,0.00009485748],"domain_scores_gemma":[0.9838291,0.007773578,0.004709882,0.00054461655,0.001065397,0.002077379],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013225834,0.00016222097,0.00018038265,0.00071051903,0.00046216394,0.001315884,0.00026509073,0.00042271861,0.010076326],"category_scores_gemma":[0.010079415,0.00014872711,0.00026080015,0.00040622154,0.0004867361,0.0006432873,0.0005780879,0.0008239191,0.00049831666],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002879543,0.0009718554,0.95242953,0.00015976693,0.00012066618,0.0010408858,0.0060146125,0.00028411654,0.0039282357,0.00054539763,0.00049054803,0.03372642],"study_design_scores_gemma":[0.0000067368333,0.0002835711,0.9922391,0.00004048508,0.00004292903,0.0005023303,0.0049212654,0.0006595024,0.0004283489,0.00025408194,0.0006084243,0.000013244104],"about_ca_topic_score_codex":0.0009805495,"about_ca_topic_score_gemma":0.0011288255,"teacher_disagreement_score":0.010076326,"about_ca_system_score_codex":0.00022205552,"about_ca_system_score_gemma":0.00036241522,"threshold_uncertainty_score":0.033708632},"labels":[],"label_agreement":null},{"id":"W2090186596","doi":"10.1007/s12208-013-0103-y","title":"Attitudes towards cause-related marketing: determinants of satisfaction and loyalty","year":2013,"lang":"en","type":"article","venue":"International Review on Public and Nonprofit Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":46,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Credibility; Marketing; Loyalty; Business; Product (mathematics); Consumption (sociology); Product type; Sociology","score_opus":0.03187682231329732,"score_gpt":0.29528920614618737,"score_spread":0.26341238383289006,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2090186596","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.897473,0.064567156,0.002249572,0.006808776,0.00023461472,0.00007905756,0.0003700078,0.000020973634,0.028196856],"genre_scores_gemma":[0.96400326,0.032208852,0.00054556504,0.0005971637,0.00022361519,0.00002494497,0.00026429747,0.000008297979,0.0021240779],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99851114,0.0006678853,0.00008484554,0.000090886155,0.0005207546,0.00012442548],"domain_scores_gemma":[0.9872071,0.006712597,0.00289564,0.00026829846,0.0020937924,0.00082252617],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024689515,0.00024311693,0.0004855352,0.0012255465,0.00038512185,0.0017733934,0.0003282868,0.0007681399,0.003744049],"category_scores_gemma":[0.0077490774,0.00014308102,0.00057146,0.0022403288,0.0008478553,0.0008209637,0.0005453642,0.0014832373,0.00035533428],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013060757,0.00052837434,0.853133,0.00065483805,0.00046850654,0.00007546281,0.0009956671,0.0002711297,0.0004091267,0.0031748815,0.00189721,0.13826112],"study_design_scores_gemma":[0.000008215758,0.00014075667,0.9916059,0.00027227984,0.00018546633,0.00013654944,0.0012986634,0.00034803737,0.00016040275,0.0012539077,0.004576119,0.0000137999095],"about_ca_topic_score_codex":0.003903147,"about_ca_topic_score_gemma":0.0059254575,"teacher_disagreement_score":0.003903147,"about_ca_system_score_codex":0.0005984517,"about_ca_system_score_gemma":0.001008126,"threshold_uncertainty_score":0.013057232},"labels":[],"label_agreement":null},{"id":"W2090888740","doi":"10.1108/08876040410542290","title":"A marketing‐relevant framework for understanding service worker productivity","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Productivity; Business; Marketing; Service (business); Multidisciplinary approach; Task (project management); Services marketing; Tertiary sector of the economy; Knowledge management; Process management; Computer science; Economics; Management; Sociology","score_opus":0.03656796712445188,"score_gpt":0.268790274342274,"score_spread":0.2322223072178221,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2090888740","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.04503558,0.019977426,0.6058196,0.0585657,0.0010423362,0.00039606396,0.0006075712,0.0003219421,0.26823387],"genre_scores_gemma":[0.8597008,0.011126197,0.113278724,0.0026532402,0.0015935398,0.00078232493,0.00025563175,0.000074736265,0.010534815],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99803513,0.00092556083,0.00011107179,0.0002062031,0.00043215408,0.00028985133],"domain_scores_gemma":[0.99696857,0.001928691,0.00036849207,0.00012038138,0.0003874391,0.00022635813],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004994053,0.0015818388,0.00068461226,0.0066823163,0.0021658826,0.008303412,0.002183431,0.0026857671,0.0061380137],"category_scores_gemma":[0.0074497513,0.0003256419,0.0010447496,0.0044537974,0.008013135,0.008379495,0.0025092547,0.0029377954,0.0009693931],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000007754223,0.00004897372,0.00096005155,0.00010592254,0.000009732581,0.00006794039,0.00240824,0.0018107038,0.00017186647,0.9761944,0.0019207735,0.016293654],"study_design_scores_gemma":[0.000010410759,0.00004020243,0.0025224732,0.0002618117,0.000013075314,0.000112025846,0.0033437836,0.0050619924,0.00015301944,0.93687123,0.051581617,0.000028380082],"about_ca_topic_score_codex":0.0061244527,"about_ca_topic_score_gemma":0.0027062537,"teacher_disagreement_score":0.008303412,"about_ca_system_score_codex":0.005428658,"about_ca_system_score_gemma":0.0037853478,"threshold_uncertainty_score":0.039387822},"labels":[],"label_agreement":null},{"id":"W2091066325","doi":"10.1108/09564231111124244","title":"Comparative cross‐cultural service quality: an assessment of research methodology","year":2011,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval; Saint Mary's University","funders":"","keywords":"Originality; Quality (philosophy); Service quality; Cross-cultural; Data collection; Service (business); Value (mathematics); Sociology; Marketing; Management science; Social science; Computer science; Business; Qualitative research; Engineering; Epistemology","score_opus":0.5501531154328354,"score_gpt":0.5374912981127888,"score_spread":0.012661817320046564,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091066325","genre_codex":"methods","genre_gemma":"empirical","domain_codex":"methods","domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":"methods","domain_consensus":"methods","prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20866378,0.24341299,0.42788482,0.010015112,0.0022719002,0.05162183,0.0012831409,0.00032849202,0.054517962],"genre_scores_gemma":[0.53709465,0.032597333,0.3581126,0.0031210687,0.00032747345,0.06697114,0.0004546007,0.00013988138,0.001181244],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.35173973,0.5694395,0.039974887,0.005940186,0.031297475,0.0016081731],"domain_scores_gemma":[0.21327657,0.66513044,0.028887661,0.0352386,0.055630207,0.0018366141],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.53206384,0.0015620808,0.0036520183,0.041988775,0.0051190644,0.01562446,0.0047602663,0.0029173596,0.0066417865],"category_scores_gemma":[0.5818409,0.0017472483,0.003872706,0.045456495,0.009360147,0.013247906,0.016511466,0.0024569738,0.000667582],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010082409,0.000660346,0.080983624,0.08890818,0.0041618245,0.0007534714,0.11764674,0.001968797,0.001289623,0.14208142,0.0033704045,0.5571674],"study_design_scores_gemma":[0.0012125274,0.0052890615,0.106924504,0.30306455,0.009146971,0.0047915615,0.30925146,0.0147948,0.007513208,0.118559375,0.11861945,0.00083257584],"about_ca_topic_score_codex":0.0029963637,"about_ca_topic_score_gemma":0.0046312786,"teacher_disagreement_score":0.46793616,"about_ca_system_score_codex":0.015695147,"about_ca_system_score_gemma":0.01869462,"threshold_uncertainty_score":0.57704866},"labels":[],"label_agreement":null},{"id":"W2091221896","doi":"10.5539/ibr.v3n3p40","title":"Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":53,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Marketing; Business; Tourism; Hospitality industry; Dimension (graph theory); Quality (philosophy); Service (business); Hospitality; Quality of service; Hotel industry; Service guarantee; Order (exchange); Tertiary sector of the economy; Perception; Service provider; Mathematics; Service design; Geography; Psychology; Computer science; Finance; Telecommunications; Physics","score_opus":0.11241013381848645,"score_gpt":0.3934704558435622,"score_spread":0.28106032202507575,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091221896","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989635,0.000020479467,0.00015656404,0.000035198584,0.0000028546344,0.00000951102,0.0000902137,0.0000024409717,0.00071926456],"genre_scores_gemma":[0.99952316,0.000016137576,0.00014549326,0.0000064551004,0.000002324397,0.000010600625,0.00018156176,0.0000010661277,0.00011312854],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981476,0.0005335471,0.00017113631,0.00017502569,0.0006548362,0.00031792105],"domain_scores_gemma":[0.9938798,0.0022467924,0.0011390263,0.00029430134,0.0019897593,0.0004502473],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002293147,0.0001880316,0.0003494897,0.00173805,0.0006637264,0.0006239224,0.00028708883,0.00024126914,0.0020391284],"category_scores_gemma":[0.00671853,0.00013210847,0.0004601355,0.0022844751,0.0004724235,0.00042640473,0.0008268055,0.0005089993,0.00022362183],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006830958,0.00006718002,0.9916435,0.000016638438,0.000038346458,0.000076904624,0.0013787687,0.00028724349,0.00014910029,0.00029017634,0.00029408667,0.00568973],"study_design_scores_gemma":[0.0000041532185,0.00008814726,0.9920367,0.00000924868,0.000014119078,0.00006528134,0.005204261,0.0017843847,0.00015434796,0.00012626042,0.0005063231,0.000006740619],"about_ca_topic_score_codex":0.0153640425,"about_ca_topic_score_gemma":0.013157498,"teacher_disagreement_score":0.0153640425,"about_ca_system_score_codex":0.0010934831,"about_ca_system_score_gemma":0.0017488769,"threshold_uncertainty_score":0.030549228},"labels":[],"label_agreement":null},{"id":"W2091561061","doi":"10.1111/j.1936-4490.2005.tb00712.x","title":"The Impact of Brand Commitment on Loyalty to Retail Service Brands","year":2005,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":429,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Continuance; Psychology; Brand loyalty; Loyalty; Advertising; Service (business); Organizational commitment; Construct (python library); Relationship marketing; Social psychology; Business; Marketing; Marketing management","score_opus":0.11464033740006842,"score_gpt":0.33896647872183167,"score_spread":0.22432614132176326,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091561061","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9860389,0.00022287111,0.00019184018,0.00025971423,0.00001187305,0.0000094503885,0.000023009616,0.00000532803,0.013236942],"genre_scores_gemma":[0.9989404,0.00007240043,0.000059403465,0.000030413064,0.0000069633356,0.000004481044,0.000012673336,0.0000020095817,0.000871314],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989542,0.00050326384,0.000034592926,0.00006295777,0.00028938512,0.00015563559],"domain_scores_gemma":[0.9907823,0.0053371163,0.0015412876,0.0003036388,0.00096418755,0.0010714604],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015057599,0.00012550998,0.00015967636,0.00056999945,0.0004612274,0.002052081,0.00032336373,0.00040405046,0.01111254],"category_scores_gemma":[0.008756626,0.00013517051,0.00026270328,0.00047248972,0.00053458405,0.0006113864,0.0011545247,0.000903319,0.0004913023],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014293396,0.0014820148,0.83433145,0.00029865047,0.0002696647,0.00055263913,0.0073386612,0.00074016943,0.005661386,0.013031779,0.0013588706,0.1335055],"study_design_scores_gemma":[0.00001911248,0.0005002835,0.98874235,0.00010582657,0.00008557748,0.00019195292,0.0042017736,0.0011072363,0.0011392684,0.0018439098,0.0020450768,0.00001758021],"about_ca_topic_score_codex":0.002170531,"about_ca_topic_score_gemma":0.0022126818,"teacher_disagreement_score":0.01111254,"about_ca_system_score_codex":0.00054116786,"about_ca_system_score_gemma":0.0006526962,"threshold_uncertainty_score":0.03717518},"labels":[],"label_agreement":null},{"id":"W2091741834","doi":"10.1111/j.1559-1816.2002.tb00261.x","title":"Perceived Control and Consumer Attribution for the Service Encounter","year":2002,"lang":"en","type":"article","venue":"Journal of Applied Social Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Attribution; Antecedent (behavioral psychology); Psychology; Social psychology; Perceived control; Control (management); Service (business); Consumer behaviour; Marketing; Business","score_opus":0.047262004041373894,"score_gpt":0.3016319459026837,"score_spread":0.25436994186130985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091741834","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99684757,0.00008294973,0.0004475496,0.00008202955,0.000011766602,0.000016175823,0.00002443229,0.000009311114,0.0024781534],"genre_scores_gemma":[0.99963236,0.00003505851,0.000101460544,0.000014135149,0.000007363416,0.0000040300815,0.000029665343,0.000002727519,0.00017318508],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982803,0.0005138149,0.00014245148,0.00010167391,0.0007959958,0.00016571532],"domain_scores_gemma":[0.95854884,0.018909933,0.014224251,0.0026343353,0.0029313173,0.0027513027],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028071923,0.0002923629,0.000255509,0.0011039265,0.0006472252,0.0018040256,0.00030370767,0.0007030915,0.0028020751],"category_scores_gemma":[0.032007087,0.00019153829,0.00046995273,0.0005575444,0.0011213046,0.00066940027,0.0008442031,0.001251601,0.0001973003],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00055471796,0.0008124148,0.97279346,0.00006671852,0.00015075196,0.00019595327,0.004994033,0.0005305396,0.001982001,0.0009957813,0.00015497187,0.01676864],"study_design_scores_gemma":[0.000014983279,0.0002603746,0.99430203,0.000021655162,0.0000442477,0.00016881092,0.0023578124,0.0012814387,0.00044487018,0.00074716297,0.00031821878,0.000038398142],"about_ca_topic_score_codex":0.0036237405,"about_ca_topic_score_gemma":0.0031918623,"teacher_disagreement_score":0.0036237405,"about_ca_system_score_codex":0.0006759417,"about_ca_system_score_gemma":0.0005275327,"threshold_uncertainty_score":0.014845967},"labels":[],"label_agreement":null},{"id":"W2091953983","doi":"10.5539/ies.v6n8p136","title":"A Statistical Analysis of Education Service Quality Dimensions on Business School Students’ Satisfaction","year":2013,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Higher education; Service quality; Stakeholder; Quality (philosophy); Sustainability; Psychology; Medical education; Sample (material); Service (business); Mathematics education; Customer satisfaction; Institution; Marketing; Sociology; Public relations; Business; Political science; Medicine","score_opus":0.0674746332912966,"score_gpt":0.4092340720512607,"score_spread":0.3417594387599641,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091953983","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9941421,0.000060605496,0.0023057582,0.00010803593,0.000018840676,0.000097803866,0.00071628543,0.000023394241,0.0025271385],"genre_scores_gemma":[0.99825174,0.000027449585,0.00082268857,0.000015574575,0.000009700456,0.00011044464,0.0003992755,0.0000041308517,0.00035885823],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99422824,0.002578031,0.0006945681,0.00031262598,0.0017166461,0.00046993152],"domain_scores_gemma":[0.97345066,0.016091863,0.0048450087,0.0008867265,0.0038823353,0.00084341824],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0052100304,0.00024174579,0.00043745514,0.0022544542,0.00041340652,0.00079471676,0.0003035473,0.00028952555,0.0050736736],"category_scores_gemma":[0.013772872,0.00014429315,0.0012905514,0.003688706,0.00077082997,0.00067519135,0.0006984607,0.0007801351,0.00043238245],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036015667,0.0002097746,0.9749103,0.00007103649,0.00019011402,0.000054565597,0.0008167487,0.00047000975,0.0006487551,0.00047508342,0.0006770594,0.02111627],"study_design_scores_gemma":[0.0000109445,0.0011021044,0.9916379,0.00002432944,0.00005877646,0.000068740825,0.0023493473,0.0029744168,0.00060192373,0.00023503366,0.000921104,0.000015323632],"about_ca_topic_score_codex":0.001330702,"about_ca_topic_score_gemma":0.0012644443,"teacher_disagreement_score":0.0052100304,"about_ca_system_score_codex":0.0005469324,"about_ca_system_score_gemma":0.000651011,"threshold_uncertainty_score":0.027553558},"labels":[],"label_agreement":null},{"id":"W2093256291","doi":"10.1016/j.indmarman.2012.10.003","title":"Becoming a preferred customer one step at a time","year":2012,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":88,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Business; Attractiveness; Customer retention; Customer equity; Marketing; Customer to customer; Customer intelligence; Customer advocacy; Customer value; Customer lifetime value; Supplier relationship management; Portfolio; Process (computing); Customer profitability; Product (mathematics); Value (mathematics); Customer delight; Quality (philosophy); Voice of the customer; Process management; Service quality; Computer science; Microeconomics; Supply chain; Supply chain management; Economics; Service (business)","score_opus":0.07537541786498683,"score_gpt":0.2557175100186331,"score_spread":0.18034209215364624,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2093256291","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.46002385,0.001212771,0.0094937775,0.05110893,0.0015818368,0.00022885174,0.00023671782,0.00044315695,0.47567007],"genre_scores_gemma":[0.7911742,0.0009255898,0.014117041,0.007631636,0.0004382856,0.00007999575,0.00020971433,0.00020468251,0.18521883],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9972373,0.00075635605,0.00007683288,0.00017327987,0.0011023371,0.0006538092],"domain_scores_gemma":[0.9908234,0.0008605068,0.0009275004,0.0006070298,0.0027935752,0.003988066],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019431536,0.00022094295,0.0003200959,0.00072641275,0.0025245443,0.0062604323,0.001196649,0.0024262953,0.03027761],"category_scores_gemma":[0.008346459,0.00027061047,0.00030883407,0.00060629525,0.00074825576,0.0037549213,0.001882347,0.0032443423,0.009776483],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003596178,0.0017122733,0.1104166,0.000333685,0.00011313567,0.0037223282,0.019236654,0.0008596695,0.014091109,0.032914754,0.16898884,0.64725137],"study_design_scores_gemma":[0.00007417782,0.0023418479,0.1609364,0.0005954921,0.0002088405,0.016514944,0.13497636,0.008844247,0.008474957,0.019868989,0.6466396,0.0005241677],"about_ca_topic_score_codex":0.0046098325,"about_ca_topic_score_gemma":0.018950744,"teacher_disagreement_score":0.03027761,"about_ca_system_score_codex":0.0009356671,"about_ca_system_score_gemma":0.0032726729,"threshold_uncertainty_score":0.101288676},"labels":[],"label_agreement":null},{"id":"W2093651004","doi":"10.1016/j.jom.2009.07.005","title":"Examining supply chain relationships: Do buyer and supplier perspectives on collaborative relationships differ?","year":2009,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1027,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"National Science Foundation","keywords":"Business; Order (exchange); Supply chain; Structural equation modeling; Information sharing; Flexibility (engineering); Relational view; Transaction cost; Perspective (graphical); Industrial organization; Marketing; Database transaction; Competitive advantage; Supply chain management; Perception; Supplier relationship management; Knowledge management; Economics; Psychology; Computer science","score_opus":0.04293351280184796,"score_gpt":0.26605025743318633,"score_spread":0.22311674463133838,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2093651004","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9625559,0.00072899857,0.0051979944,0.0017136452,0.000012404278,0.000024067587,0.000021270382,0.0000071988725,0.029738488],"genre_scores_gemma":[0.99901164,0.0002312725,0.00046339075,0.00006928256,0.000005404732,0.0000054090833,0.000007674466,0.0000026417385,0.00020336149],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.991732,0.0059879282,0.00023701998,0.00022492238,0.0013112382,0.0005069091],"domain_scores_gemma":[0.9531975,0.036177218,0.00445195,0.0008445553,0.0035750526,0.0017537257],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012265024,0.00018777074,0.00026258559,0.0022476257,0.0014631379,0.006746776,0.00054385496,0.0011433188,0.0043389406],"category_scores_gemma":[0.027950805,0.00025537502,0.00031094236,0.0022775407,0.002547267,0.006367971,0.003071752,0.0008833627,0.0002685827],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038749006,0.00042926063,0.5509087,0.0005743918,0.00016666774,0.0011798079,0.25626564,0.001985682,0.0038224026,0.060840175,0.0012001713,0.12223963],"study_design_scores_gemma":[0.000051688537,0.0005008786,0.30859864,0.00065747614,0.00020593159,0.0009114916,0.6253271,0.008908198,0.002155661,0.039961934,0.012638945,0.00008207125],"about_ca_topic_score_codex":0.002401161,"about_ca_topic_score_gemma":0.002830035,"teacher_disagreement_score":0.012265024,"about_ca_system_score_codex":0.0018447206,"about_ca_system_score_gemma":0.0015071278,"threshold_uncertainty_score":0.06486446},"labels":[],"label_agreement":null},{"id":"W2094209948","doi":"10.1016/j.jbusres.2012.03.012","title":"Service quality and customer switching behavior in China's mobile phone service sector","year":2012,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":108,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Windsor","funders":"Ministry of Education; National Natural Science Foundation of China","keywords":"Business; Service guarantee; Service quality; Marketing; Service (business); Service provider; Service product management; Service level objective; Mobile phone; Customer satisfaction; Service design; Telecommunications; Computer science","score_opus":0.11864484603119932,"score_gpt":0.38316392247845893,"score_spread":0.2645190764472596,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2094209948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995764,0.00002764904,0.000011211106,0.000049290258,0.0000017234288,0.000002146712,0.00004226212,8.8550524e-7,0.00028844445],"genre_scores_gemma":[0.9996488,0.000018978366,0.0000076238744,0.000016438351,0.0000024320213,0.0000013815267,0.00008076169,6.973502e-7,0.00022289048],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99939036,0.00007917053,0.000056091085,0.00008428126,0.00013684765,0.00025314282],"domain_scores_gemma":[0.99723524,0.0005353473,0.0008234384,0.00008416153,0.00049040053,0.000831466],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006367884,0.00022681098,0.0002703799,0.0017810465,0.0010905296,0.0012583787,0.0004906895,0.00061722565,0.0027660078],"category_scores_gemma":[0.001662807,0.00023132333,0.000517823,0.002967715,0.0006454044,0.0006499834,0.000585423,0.0007643958,0.00030551112],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000031642965,0.00005669828,0.9975432,0.000004138508,0.00001698619,0.000060433806,0.00077216036,0.0000824834,0.0001245828,0.00007539895,0.000096030446,0.0011362135],"study_design_scores_gemma":[0.0000020251107,0.000026137504,0.9977824,0.0000027133215,0.000010456822,0.000018392226,0.0015902473,0.00044533794,0.000022029033,0.000021470067,0.00007533113,0.000003479405],"about_ca_topic_score_codex":0.20733482,"about_ca_topic_score_gemma":0.2364505,"teacher_disagreement_score":0.20733482,"about_ca_system_score_codex":0.0027128314,"about_ca_system_score_gemma":0.0025326274,"threshold_uncertainty_score":0.412256},"labels":[],"label_agreement":null},{"id":"W2094362687","doi":"10.1177/0092070303261582","title":"Sales Contest Effectiveness: An Examination of Sales Contest Design Preferences of Field Sales Forces","year":2004,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"CONTEST; Expectancy theory; Marketing; Sales management; Business; Incentive; Exploratory research; Economics; Psychology; Microeconomics; Social psychology","score_opus":0.049634659682652446,"score_gpt":0.2948516937468592,"score_spread":0.24521703406420675,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2094362687","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99791116,0.000019405326,0.00007502151,0.000022487186,0.0000018393272,0.000010932354,0.000013917703,0.0000035666455,0.0019416659],"genre_scores_gemma":[0.9992675,0.000008943635,0.00010875656,0.00001764794,0.0000034101245,0.00000863974,0.000036665126,0.0000043261016,0.0005440811],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99838495,0.0006817602,0.00010277612,0.00012521286,0.00046896978,0.00023637999],"domain_scores_gemma":[0.97818655,0.01333062,0.0031342795,0.000689272,0.0026925537,0.0019667158],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004460045,0.0002730367,0.00029810335,0.0016717209,0.0013981402,0.0022278957,0.0004043427,0.0005653977,0.0065795905],"category_scores_gemma":[0.02317211,0.0002392875,0.00018974782,0.0006282841,0.00074804615,0.0008653682,0.00068722444,0.00043627925,0.0005729497],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0045366976,0.0034240969,0.8765212,0.000104113176,0.00013403081,0.00022067071,0.016594302,0.0007996379,0.012528015,0.0019441436,0.0016969643,0.08149605],"study_design_scores_gemma":[0.000105766805,0.0018542809,0.9792529,0.000015691188,0.000029259056,0.00022147557,0.01197598,0.001745288,0.0011414201,0.00058775395,0.0030282475,0.000042048625],"about_ca_topic_score_codex":0.002818919,"about_ca_topic_score_gemma":0.0066029644,"teacher_disagreement_score":0.0065795905,"about_ca_system_score_codex":0.0008164793,"about_ca_system_score_gemma":0.0005885095,"threshold_uncertainty_score":0.023587286},"labels":[],"label_agreement":null},{"id":"W2094570260","doi":"10.1108/08876040510596812","title":"The service quality dimensions and patient satisfaction relationships in South Korea: comparisons across gender, age and types of service","year":2005,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":250,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"LISREL; Service quality; Patient satisfaction; Confirmatory factor analysis; Service (business); Quality (philosophy); Psychology; Service delivery framework; Path analysis (statistics); Test (biology); Structural equation modeling; Medicine; Marketing; Nursing; Business; Statistics; Mathematics","score_opus":0.05011626801190992,"score_gpt":0.2889758568033894,"score_spread":0.23885958879147945,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2094570260","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99963343,0.000028548837,0.000050193004,0.000034705765,0.0000011099258,0.0000027600468,0.000054020413,6.1856963e-7,0.00019461256],"genre_scores_gemma":[0.99985397,0.000014176248,0.000027589489,0.000011566016,6.7575144e-7,0.0000024554645,0.000047771893,4.5115144e-7,0.00004132129],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995548,0.00015817929,0.000052742595,0.00005138646,0.00008012558,0.00010273593],"domain_scores_gemma":[0.9979122,0.0005620875,0.0008670283,0.00007479791,0.00021937919,0.00036451957],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000790483,0.00015313002,0.0001890026,0.0007062575,0.00030681997,0.0005404485,0.00009990316,0.00014493505,0.0031686018],"category_scores_gemma":[0.002853667,0.00011474906,0.00037109983,0.00087337475,0.00033069897,0.00043880558,0.00054096,0.0003241085,0.00013858393],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015771034,0.000059428537,0.9917088,0.000016278867,0.00004650204,0.000048952927,0.00091922394,0.00006529152,0.0003051009,0.00009921854,0.00008554461,0.006487981],"study_design_scores_gemma":[0.000007229056,0.00013501797,0.9971795,0.00000594312,0.00001820389,0.00012432058,0.001965061,0.00025139088,0.000098362754,0.00007181934,0.00013901168,0.0000042665224],"about_ca_topic_score_codex":0.0027901877,"about_ca_topic_score_gemma":0.0039190096,"teacher_disagreement_score":0.0031686018,"about_ca_system_score_codex":0.00045380477,"about_ca_system_score_gemma":0.00050858705,"threshold_uncertainty_score":0.01060009},"labels":[],"label_agreement":null},{"id":"W2095113771","doi":"10.1007/s11294-007-9133-8","title":"The Moderator Effect of Communication in Marketing Channels of Distribution; The Case of Car’s Industry in Canada","year":2007,"lang":"en","type":"article","venue":"International Advances in Economic Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Moderation; Distribution (mathematics); Great Moderation; Marketing; Advertising; Business; Economics; Econometrics; Mathematics; Statistics","score_opus":0.030519415545146825,"score_gpt":0.36078195379765204,"score_spread":0.33026253825250523,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2095113771","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98387134,0.00065038376,0.0002970889,0.0033972831,0.000027201626,0.00003344377,0.00022261904,0.000017774595,0.011482847],"genre_scores_gemma":[0.99735767,0.00013412646,0.00010134733,0.00009519238,0.000009874404,0.000007856495,0.000039355185,0.000006392112,0.0022482069],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9959441,0.0011644369,0.00010643718,0.0003976907,0.00068947586,0.0016979078],"domain_scores_gemma":[0.9676898,0.018242298,0.002645341,0.00065178546,0.006422254,0.0043483973],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035669822,0.00043109982,0.00091697706,0.0018690749,0.008232001,0.0053969626,0.0020416598,0.002264123,0.011580108],"category_scores_gemma":[0.0186462,0.00038510808,0.0007634375,0.0025473202,0.0042568278,0.001933765,0.0029304218,0.0028947487,0.00043240414],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011354085,0.00064537814,0.92094755,0.00016375066,0.00031735603,0.0021232683,0.02672214,0.0031769292,0.0014393146,0.01530279,0.006050129,0.021976046],"study_design_scores_gemma":[0.00021577878,0.00020862403,0.8954721,0.00028783912,0.0008215005,0.00026503784,0.079357155,0.0065064947,0.0012261404,0.0029538474,0.012571038,0.00011447778],"about_ca_topic_score_codex":0.9742387,"about_ca_topic_score_gemma":0.98027086,"teacher_disagreement_score":0.035638396,"about_ca_system_score_codex":0.035638396,"about_ca_system_score_gemma":0.05301444,"threshold_uncertainty_score":0.25857586},"labels":[],"label_agreement":null},{"id":"W2095436327","doi":"10.1057/palgrave.fsm.4760068","title":"Building customers' affective commitment towards retail banks: The role of CRM in each ‘moment of truth’","year":2007,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Assertiveness; Business; Profitability index; Interpersonal communication; Marketing; Customer relationship management; Customer retention; Retail banking; Psychology; Social psychology; Finance","score_opus":0.009608003103400492,"score_gpt":0.244084340658695,"score_spread":0.2344763375552945,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2095436327","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86834437,0.00022617844,0.0047198995,0.017001135,0.00012314194,0.00003742264,0.000022273376,0.000084647545,0.1094408],"genre_scores_gemma":[0.9975241,0.00006188058,0.00085629814,0.0006025048,0.0000137016705,0.000008742557,0.0000065658064,0.00001206833,0.00091419247],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.997139,0.001821619,0.000046857233,0.00012060168,0.00051445107,0.00035753622],"domain_scores_gemma":[0.9917944,0.0036594062,0.0009868866,0.00058748835,0.0010995003,0.0018722459],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032296835,0.0001902596,0.00017806778,0.00040187256,0.0023001188,0.0072107646,0.00070060027,0.0015051054,0.005564991],"category_scores_gemma":[0.009812874,0.00026536814,0.0002126127,0.00041766223,0.0031890585,0.0034972066,0.0025061807,0.0029818492,0.00077798846],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008892481,0.003906359,0.16473436,0.0004911761,0.00025516315,0.00109664,0.23712629,0.0016718121,0.021662338,0.1076605,0.0370856,0.42342055],"study_design_scores_gemma":[0.00016313208,0.0013198976,0.46476558,0.0006792984,0.000317738,0.00094213756,0.3207123,0.008349217,0.010703049,0.10113258,0.0905435,0.00037153432],"about_ca_topic_score_codex":0.0018990374,"about_ca_topic_score_gemma":0.0031550229,"teacher_disagreement_score":0.0072107646,"about_ca_system_score_codex":0.0011883746,"about_ca_system_score_gemma":0.0022100748,"threshold_uncertainty_score":0.018616736},"labels":[],"label_agreement":null},{"id":"W2095495719","doi":"10.1177/1094670511425698","title":"Customer Delight","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":141,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Conceptualization; Marketing; Value (mathematics); Business; Customer satisfaction; Psychology; Metric (unit); Service (business); Mathematics; Statistics; Computer science; Artificial intelligence","score_opus":0.21712741494557034,"score_gpt":0.35921492900887386,"score_spread":0.14208751406330353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2095495719","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.626804,0.0021881538,0.017039848,0.010351663,0.0004615571,0.0003478531,0.0018141981,0.00035354454,0.3406393],"genre_scores_gemma":[0.9886129,0.0003681776,0.0011936398,0.0010337571,0.000078679004,0.00004531848,0.0003324381,0.00002295904,0.008312062],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9968035,0.00078504015,0.00014511288,0.00032704687,0.0016721843,0.00026717287],"domain_scores_gemma":[0.988064,0.0037833343,0.0018069393,0.0008830683,0.0045060585,0.0009565539],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025628996,0.000330939,0.00032000281,0.0010869058,0.0009086845,0.0035535034,0.0004811385,0.00069464993,0.0145669775],"category_scores_gemma":[0.012416569,0.00011096488,0.0004204161,0.0015466765,0.0010244747,0.0020685575,0.0015440786,0.0015809233,0.002259687],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043574747,0.0005002858,0.3868569,0.00047231285,0.00022847859,0.00023741502,0.005280893,0.0022989505,0.0025693781,0.04642265,0.0384621,0.51623493],"study_design_scores_gemma":[0.000028359018,0.0010920835,0.78600967,0.0003607498,0.0001243646,0.0010886089,0.019177582,0.0071435175,0.0031927214,0.025741035,0.1558101,0.00023108913],"about_ca_topic_score_codex":0.0048217047,"about_ca_topic_score_gemma":0.005727661,"teacher_disagreement_score":0.0145669775,"about_ca_system_score_codex":0.0017524927,"about_ca_system_score_gemma":0.0009913722,"threshold_uncertainty_score":0.048731446},"labels":[],"label_agreement":null},{"id":"W2096194304","doi":"10.1108/07363760610712902","title":"The art of storytelling: how loyalty marketers can build emotional connections to their brands","year":2006,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Storytelling; Marketing; Originality; Loyalty program; Advertising; Loyalty business model; Business; Order (exchange); Brand loyalty; Value (mathematics); Process (computing); Psychology; Computer science; Service (business); Narrative; Creativity; Social psychology","score_opus":0.013753466250442905,"score_gpt":0.21867270086871995,"score_spread":0.20491923461827705,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2096194304","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.32541525,0.009371981,0.08949661,0.034185153,0.001072835,0.00034601972,0.00018694726,0.0010463799,0.53887874],"genre_scores_gemma":[0.9472903,0.0029388587,0.022025904,0.002307533,0.00019148053,0.00020296194,0.0000746609,0.00019803847,0.024770193],"study_design_codex":"qualitative","study_design_gemma":"not_applicable","domain_scores_codex":[0.9963924,0.0029257052,0.000044438897,0.00015674702,0.0002745123,0.00020624178],"domain_scores_gemma":[0.9934316,0.0052193482,0.00029768673,0.00046200329,0.00021606564,0.00037328366],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036928793,0.0006407425,0.0001970435,0.0013996849,0.003741819,0.009404093,0.0014852613,0.0017684216,0.009686724],"category_scores_gemma":[0.010174305,0.00031693903,0.0004458797,0.0007394391,0.011925873,0.008082869,0.005075318,0.0021401208,0.00097027136],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013277156,0.00018605722,0.0055466653,0.0007075978,0.000058184814,0.0014215477,0.4988126,0.0013387972,0.0033987751,0.2665309,0.02776194,0.1941042],"study_design_scores_gemma":[0.000069026035,0.00024895926,0.0050900155,0.00088973285,0.00009665768,0.0025482173,0.25568315,0.0044085737,0.0031555863,0.16765817,0.5600262,0.00012573626],"about_ca_topic_score_codex":0.0020413927,"about_ca_topic_score_gemma":0.0030886787,"teacher_disagreement_score":0.009686724,"about_ca_system_score_codex":0.0015842883,"about_ca_system_score_gemma":0.0009691437,"threshold_uncertainty_score":0.032405376},"labels":[],"label_agreement":null},{"id":"W2096940403","doi":"10.5267/j.uscm.2014.9.002","title":"The customer relationship management process: its measurement and impact on performance","year":2014,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Process (computing); Process management; Business; Customer relationship management; Computer science; Reliability engineering; Operations management; Marketing; Engineering","score_opus":0.030871888412720795,"score_gpt":0.2607922923243772,"score_spread":0.22992040391165638,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2096940403","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9323112,0.00596899,0.010649434,0.001800802,0.00015536627,0.0003712079,0.000672038,0.00016030547,0.047910616],"genre_scores_gemma":[0.9940268,0.0010620933,0.0029736666,0.00010481006,0.000055676734,0.00007671037,0.00024271148,0.000014739505,0.0014427989],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99258137,0.0029427544,0.0003598467,0.00038215573,0.0034158954,0.00031792902],"domain_scores_gemma":[0.9803106,0.0097964,0.003647664,0.0006424724,0.004742796,0.0008600462],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0059681796,0.00038092915,0.00029960804,0.0018416335,0.00050962163,0.002035742,0.0004667377,0.0007270551,0.001742948],"category_scores_gemma":[0.015882196,0.00014299851,0.00028126742,0.0023995314,0.00036807448,0.0014731621,0.00078260154,0.00084268255,0.0007166301],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004240741,0.0015371322,0.59208435,0.00055428024,0.00029412852,0.0001336622,0.002857738,0.0014653393,0.004760776,0.0024810007,0.00478209,0.3886255],"study_design_scores_gemma":[0.000035250687,0.002588635,0.9646387,0.0004478044,0.00022392996,0.00053080125,0.0034641763,0.0070769107,0.007874059,0.0017560631,0.011280854,0.00008267287],"about_ca_topic_score_codex":0.0016977224,"about_ca_topic_score_gemma":0.0015115624,"teacher_disagreement_score":0.0059681796,"about_ca_system_score_codex":0.0006490601,"about_ca_system_score_gemma":0.0010674843,"threshold_uncertainty_score":0.031563163},"labels":[],"label_agreement":null},{"id":"W2097075386","doi":"10.5539/ijms.v4n1p123","title":"The Impact of Health Service Quality on Patients’ Satisfaction over Private and Public Hospitals in Jordan: A Comparative Study","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Sample (material); Quality (philosophy); Patient satisfaction; Business; Marketing; Measure (data warehouse); Service (business); Customer satisfaction; Public health; Family medicine; Nursing; Medicine","score_opus":0.07472048689939809,"score_gpt":0.3911512714056799,"score_spread":0.3164307845062818,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2097075386","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994554,0.00010993221,0.000013137785,0.000042577914,0.0000022672352,0.0000044775043,0.00002497011,3.1626524e-7,0.00034692307],"genre_scores_gemma":[0.99967074,0.00010562654,0.000023321003,0.000044105407,0.000008264383,0.0000048462284,0.000032026495,4.6517331e-7,0.000110702735],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99872845,0.0006541798,0.00011012603,0.00006145076,0.00021530356,0.0002305585],"domain_scores_gemma":[0.9959674,0.0012492911,0.001180844,0.000083675826,0.0006619641,0.00085687963],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002131296,0.00013460022,0.0003462597,0.0010167233,0.0008013303,0.0009704678,0.00018349111,0.00035611595,0.0029845184],"category_scores_gemma":[0.004062846,0.00015449045,0.0005337923,0.0019539115,0.00060789136,0.00080452167,0.00060918333,0.00047620005,0.000214932],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010865681,0.0013993206,0.96615857,0.000114919974,0.00017905972,0.00039020603,0.01084823,0.00013095106,0.000322015,0.00027451623,0.00040821702,0.018687373],"study_design_scores_gemma":[0.000055980716,0.0030670736,0.96779174,0.000044428554,0.000070083224,0.00042743277,0.026949776,0.00023661254,0.00013698866,0.00005847034,0.0011429337,0.000018450413],"about_ca_topic_score_codex":0.003892119,"about_ca_topic_score_gemma":0.007867429,"teacher_disagreement_score":0.003892119,"about_ca_system_score_codex":0.001223278,"about_ca_system_score_gemma":0.00078719965,"threshold_uncertainty_score":0.011271536},"labels":[],"label_agreement":null},{"id":"W2097261849","doi":"10.1002/atr.165","title":"A case study on the change of customer satisfaction caused by outsourcing ticket sales","year":2011,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Ticket; Outsourcing; Customer satisfaction; Business; Marketing; Computer science; Computer security","score_opus":0.07196085527990555,"score_gpt":0.2787564267247647,"score_spread":0.20679557144485916,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2097261849","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99842274,0.000029262226,0.0004118617,0.00007361681,0.0000059938325,0.00003169168,0.000037518123,0.0000044707162,0.0009828211],"genre_scores_gemma":[0.998591,0.000061419916,0.0005619434,0.00001875166,0.0000060810535,0.000020069496,0.000043375214,0.0000020349016,0.00069527066],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9988194,0.00052353204,0.000060278657,0.00008505024,0.00029064648,0.00022107866],"domain_scores_gemma":[0.9972805,0.0013240773,0.0004089147,0.00019913912,0.0004091831,0.00037809557],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014362856,0.00023568618,0.00027486344,0.000752037,0.0019117931,0.0009214385,0.0006906889,0.0008700034,0.002977019],"category_scores_gemma":[0.002826099,0.0001929223,0.0004998856,0.0014872963,0.0006590111,0.0005491739,0.00082636665,0.00074782054,0.00023177038],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00200646,0.0058293026,0.7202686,0.00061838544,0.00019121806,0.090701774,0.06255339,0.012659304,0.011118801,0.005077184,0.0048823543,0.08409334],"study_design_scores_gemma":[0.00028614636,0.005509305,0.63078415,0.00018751017,0.00023110646,0.025573552,0.25277132,0.05270044,0.01552582,0.0012668752,0.01497258,0.00019120518],"about_ca_topic_score_codex":0.008451627,"about_ca_topic_score_gemma":0.010091625,"teacher_disagreement_score":0.008451627,"about_ca_system_score_codex":0.001437025,"about_ca_system_score_gemma":0.00076168723,"threshold_uncertainty_score":0.016804874},"labels":[],"label_agreement":null},{"id":"W2098613980","doi":"10.1177/1094670511412577","title":"Relational Damage and Relationship Repair","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Service (business); Business; Attribution; Service provider; Marketing; Service recovery; Customer relationship management; Psychology; Social psychology; Service quality","score_opus":0.3222784836728813,"score_gpt":0.35972425000311614,"score_spread":0.03744576633023483,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2098613980","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.752112,0.0042966786,0.08503366,0.01063173,0.00037922012,0.00042392983,0.00020324302,0.0005041443,0.14641531],"genre_scores_gemma":[0.9946562,0.0003759306,0.0017954017,0.000265462,0.000049621725,0.00005807634,0.000047399622,0.000026648306,0.0027252117],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99162734,0.0029566952,0.00045958054,0.0009977329,0.0028992584,0.0010593882],"domain_scores_gemma":[0.9627942,0.017428337,0.00934449,0.005680653,0.0017658742,0.0029865361],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007228742,0.0006769529,0.0006438178,0.0036300612,0.0037635039,0.005067984,0.002257786,0.0025956836,0.015935678],"category_scores_gemma":[0.05604341,0.0005486241,0.0007747562,0.0025900442,0.010109265,0.011601397,0.010358244,0.0031500224,0.0008365142],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00096260046,0.0017407351,0.096416436,0.0007276741,0.00029413312,0.0013849264,0.0626162,0.006573891,0.0048967376,0.5102526,0.0033651867,0.3107688],"study_design_scores_gemma":[0.00039050367,0.0010524837,0.1377078,0.000537014,0.00033136256,0.003140235,0.0489693,0.014771488,0.004717195,0.7384039,0.049789954,0.00018876887],"about_ca_topic_score_codex":0.0020211125,"about_ca_topic_score_gemma":0.0011015455,"teacher_disagreement_score":0.015935678,"about_ca_system_score_codex":0.00329457,"about_ca_system_score_gemma":0.0016313585,"threshold_uncertainty_score":0.053310215},"labels":[],"label_agreement":null},{"id":"W2098659908","doi":"10.1080/07359683.2013.844015","title":"Determinants of Patient Satisfaction With Public Hospital Services","year":2013,"lang":"en","type":"article","venue":"Health Marketing Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval","funders":"","keywords":"Structural equation modeling; Service quality; Patient satisfaction; Psychology; Quality (philosophy); Consumer satisfaction; Conceptual model; Service (business); Empirical research; Public hospital; Test (biology); Social psychology; Medicine; Marketing; Nursing; Business; Computer science","score_opus":0.009655597843094485,"score_gpt":0.2298359354330534,"score_spread":0.22018033758995892,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2098659908","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974527,0.00007220297,0.00025437804,0.00031560037,0.000002266947,0.000009265605,0.00012424712,0.0000052029036,0.0017641723],"genre_scores_gemma":[0.99980706,0.000019377389,0.000041963554,0.00001853827,0.0000025634185,0.00000212418,0.000042211686,6.7638183e-7,0.00006542402],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99854016,0.0006810815,0.00012468461,0.00005883536,0.0003349636,0.00026034127],"domain_scores_gemma":[0.9912704,0.0033979171,0.003125155,0.00020650902,0.0011616183,0.00083831203],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014073363,0.00009041997,0.0001913344,0.00045374248,0.00025526207,0.0010066163,0.0001878628,0.0002501889,0.0038818354],"category_scores_gemma":[0.010073583,0.00007511708,0.00032226625,0.0008307287,0.00043349407,0.0003433262,0.0004257263,0.00047714543,0.00020590924],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007249478,0.00009195314,0.9890342,0.000021780754,0.00004765432,0.00003629269,0.000323505,0.00027726588,0.00010334429,0.00029617632,0.00024082269,0.009454374],"study_design_scores_gemma":[0.000006201371,0.00007999295,0.99715143,0.000011379882,0.000018215043,0.000073339455,0.00094147597,0.0011656483,0.00006443233,0.00015283625,0.0003305229,0.000004607022],"about_ca_topic_score_codex":0.010982944,"about_ca_topic_score_gemma":0.01023742,"teacher_disagreement_score":0.010982944,"about_ca_system_score_codex":0.0009763764,"about_ca_system_score_gemma":0.0009607253,"threshold_uncertainty_score":0.02183801},"labels":[],"label_agreement":null},{"id":"W2098780945","doi":"10.5539/ibr.v5n8p68","title":"Ethics, Relationship Marketing and Corporate Performance: Theoretical Analysis through the Mediating Variables","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Business ethics; Relationship marketing; Conceptual model; Internal marketing; Job satisfaction; Organizational performance; Work (physics); Marketing management; Public relations; Knowledge management; Psychology; Political science; Social psychology; Computer science","score_opus":0.15679571539391263,"score_gpt":0.3803763014184477,"score_spread":0.22358058602453507,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2098780945","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8597717,0.003147416,0.028886996,0.010113672,0.0000826548,0.00039282526,0.00018164705,0.00005085978,0.09737218],"genre_scores_gemma":[0.9932592,0.0012402087,0.0038044674,0.00014247873,0.000043092383,0.00017848304,0.00003828712,0.000006515775,0.0012873213],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99790037,0.00149375,0.0000440404,0.00012253516,0.00020263801,0.00023675335],"domain_scores_gemma":[0.99103785,0.0071752816,0.0007846084,0.0001622897,0.00037685438,0.00046315193],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002986734,0.0010985589,0.00043655947,0.0024769774,0.0013332816,0.004333487,0.0008846447,0.0014925707,0.010041357],"category_scores_gemma":[0.006313084,0.00042783757,0.00059933704,0.001692769,0.004407311,0.0033396424,0.002514155,0.0016449491,0.00030842304],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017375562,0.0015181736,0.12705684,0.00054187776,0.0002535958,0.0010552781,0.013890954,0.0048188274,0.0007809944,0.8027896,0.0011611762,0.045958932],"study_design_scores_gemma":[0.0002411398,0.0012286237,0.22472994,0.0026333255,0.0011401066,0.0016442174,0.04942026,0.059588138,0.0017361711,0.63602906,0.021489292,0.000119727774],"about_ca_topic_score_codex":0.0029521398,"about_ca_topic_score_gemma":0.001771592,"teacher_disagreement_score":0.010041357,"about_ca_system_score_codex":0.0031006695,"about_ca_system_score_gemma":0.0037453582,"threshold_uncertainty_score":0.033591688},"labels":[],"label_agreement":null},{"id":"W2098815762","doi":"10.5267/j.msl.2013.05.020","title":"An empirical investigation on factors influencing on customer loyalty: A case study of Shahrvand food chain in Tehran","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Chain (unit); Loyalty business model; Loyalty; Empirical research; Advertising; Statistics; Service quality; Mathematics; Service (business)","score_opus":0.051160171829650096,"score_gpt":0.287538419615334,"score_spread":0.2363782477856839,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2098815762","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994649,0.000032013097,0.000056684177,0.000044698485,0.0000015784681,0.000009717221,0.000010136198,9.0730623e-7,0.0003794074],"genre_scores_gemma":[0.99900347,0.00014353142,0.00024899372,0.000031633725,0.0000031730485,0.000008520917,0.000031737556,0.0000013703597,0.00052754313],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99932814,0.00020827346,0.000026748796,0.0000666722,0.00013893824,0.00023120196],"domain_scores_gemma":[0.9985061,0.000700407,0.00024967827,0.000064266176,0.0002768889,0.00020257605],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013217686,0.00028376997,0.00025475005,0.0012370086,0.0030558635,0.0011775043,0.0009087849,0.0010412154,0.0019768444],"category_scores_gemma":[0.0017834065,0.0002968818,0.000386334,0.0016138409,0.0011331777,0.0010141163,0.00085660844,0.0008557204,0.00021895362],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021943936,0.002362174,0.7824823,0.00036172225,0.0000654492,0.02336818,0.14291355,0.00073291134,0.0048667854,0.001542483,0.001076516,0.04000844],"study_design_scores_gemma":[0.00002301777,0.0011651731,0.5296161,0.00009297568,0.000064571985,0.0031252415,0.458517,0.00178566,0.0013119321,0.00023829483,0.004018262,0.000041756062],"about_ca_topic_score_codex":0.02330545,"about_ca_topic_score_gemma":0.050415542,"teacher_disagreement_score":0.02330545,"about_ca_system_score_codex":0.001991973,"about_ca_system_score_gemma":0.0019833161,"threshold_uncertainty_score":0.04633957},"labels":[],"label_agreement":null},{"id":"W2099006797","doi":"10.5267/j.msl.2014.7.022","title":"A study on the effect of product quality on behavioral and attitudinal loyalty: A case study of SME companies","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Structural equation modeling; Loyalty; Cronbach's alpha; Quality (philosophy); Product (mathematics); Scale (ratio); Psychology; Marketing; Business; Social psychology; Mathematics; Statistics; Geography; Developmental psychology","score_opus":0.0606474872581568,"score_gpt":0.33017353192591864,"score_spread":0.26952604466776187,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2099006797","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99921167,0.00008233677,0.00007408214,0.00005499373,0.0000012098405,0.000008366893,0.0000047258745,6.189193e-7,0.0005619431],"genre_scores_gemma":[0.9992617,0.00016399228,0.00018564446,0.000043769473,0.0000024905617,0.0000056460885,0.000008876912,8.8434047e-7,0.00032701308],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992093,0.00040579462,0.00003724131,0.00006631659,0.00015528861,0.00012595436],"domain_scores_gemma":[0.9942913,0.003702936,0.00066995324,0.00018447124,0.00073738553,0.00041402451],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002135271,0.00015556971,0.00023494489,0.0007119112,0.0015912851,0.0009851045,0.00032161985,0.00063139177,0.0014133811],"category_scores_gemma":[0.004141395,0.00015371344,0.00045694728,0.0007950625,0.00071851205,0.0010897415,0.00054570276,0.00068386534,0.00014799644],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032111866,0.0039918288,0.85176164,0.0005626694,0.00013691904,0.0069876453,0.08096504,0.00038400356,0.004802451,0.001499542,0.00052240846,0.048064765],"study_design_scores_gemma":[0.00003836486,0.003356398,0.8572642,0.0002025761,0.00019952869,0.0031212831,0.12746555,0.00162855,0.0028840804,0.00030245128,0.0034880156,0.000048994818],"about_ca_topic_score_codex":0.0062973485,"about_ca_topic_score_gemma":0.011866957,"teacher_disagreement_score":0.0062973485,"about_ca_system_score_codex":0.00084202754,"about_ca_system_score_gemma":0.00086023274,"threshold_uncertainty_score":0.012521386},"labels":[],"label_agreement":null},{"id":"W2099067004","doi":"10.5539/ibr.v6n1p130","title":"The Effects of Market Orientation on Employees: A Study of Retail Organizations in Botswana","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Surprise; Market orientation; Marketing; Business; Scale (ratio); Context (archaeology); Perspective (graphical); Customer orientation; Empirical research; Psychology; Social psychology","score_opus":0.04840087888681757,"score_gpt":0.35619108184075293,"score_spread":0.30779020295393533,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2099067004","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997943,0.000010655188,0.0000063106004,0.000023579652,5.9588655e-7,0.0000020155237,0.0000023475397,1.4680268e-7,0.00016010128],"genre_scores_gemma":[0.9996289,0.000037470993,0.000025298928,0.00004081119,8.9007307e-7,0.0000051352026,0.000005844018,6.0826125e-7,0.0002550845],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995621,0.00017043595,0.0000151848635,0.00003661837,0.00005639371,0.00015933062],"domain_scores_gemma":[0.9983908,0.00066077313,0.00033686333,0.000057241617,0.00016433322,0.00039008542],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011719686,0.00021890164,0.00023061884,0.0009021527,0.0028831325,0.0013985045,0.0003962912,0.0005580995,0.0019181526],"category_scores_gemma":[0.0017204334,0.0003366611,0.00018079126,0.00093427906,0.0013464956,0.00064335903,0.00089935947,0.0008210787,0.00020620078],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018202853,0.00082550175,0.7467367,0.0000753726,0.000028892622,0.0015982246,0.23360346,0.00005174836,0.0048309043,0.00046818482,0.00020434149,0.011394607],"study_design_scores_gemma":[0.000012443327,0.00038619584,0.7255677,0.00004806885,0.000017507286,0.0002422515,0.27217638,0.00009993829,0.00024608074,0.000096023134,0.001095484,0.000011998502],"about_ca_topic_score_codex":0.0288885,"about_ca_topic_score_gemma":0.09888795,"teacher_disagreement_score":0.0288885,"about_ca_system_score_codex":0.0017061253,"about_ca_system_score_gemma":0.0016905384,"threshold_uncertainty_score":0.0574407},"labels":[],"label_agreement":null},{"id":"W2100189818","doi":"10.17705/1jais.00180","title":"A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study","year":2008,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia; Memorial University of Newfoundland","funders":"","keywords":"Distrust; Context (archaeology); Variance (accounting); Process tracing; Process (computing); Process theory; Causality (physics); Psychology; Social psychology; Computer science; Knowledge management; Business; Marketing; Political science; Work in process","score_opus":0.03212400893572174,"score_gpt":0.301320787516711,"score_spread":0.2691967785809892,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2100189818","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8430665,0.0006285878,0.12659487,0.0021047515,0.000029608582,0.0011047156,0.00006855519,0.000077877485,0.02632439],"genre_scores_gemma":[0.98413694,0.0002174484,0.014257514,0.00009955627,0.000011674887,0.00030717297,0.000026752974,0.000012820899,0.0009299745],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.98864985,0.008298876,0.0004476662,0.00088541774,0.0012248106,0.0004934281],"domain_scores_gemma":[0.9189113,0.066902466,0.0054556206,0.0036130073,0.004002739,0.0011149019],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.015472376,0.0006576405,0.0004922046,0.003426424,0.0024607035,0.005866959,0.0014009238,0.0027340958,0.003388268],"category_scores_gemma":[0.04460297,0.0007926539,0.0014540455,0.0019688911,0.005631141,0.012534287,0.0033868125,0.0032589268,0.00043648522],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008858184,0.0032626167,0.14985386,0.00076686044,0.00020504497,0.0014218467,0.2633658,0.0073436503,0.0037287998,0.48963535,0.00069348427,0.07883687],"study_design_scores_gemma":[0.0009063037,0.0025970878,0.13372444,0.0012804697,0.00076202856,0.0025977753,0.16649462,0.27258727,0.008896905,0.38808888,0.021673655,0.00039058598],"about_ca_topic_score_codex":0.006707868,"about_ca_topic_score_gemma":0.0027194086,"teacher_disagreement_score":0.015472376,"about_ca_system_score_codex":0.00501904,"about_ca_system_score_gemma":0.0037764087,"threshold_uncertainty_score":0.08182675},"labels":[],"label_agreement":null},{"id":"W2100477045","doi":"10.5539/ass.v10n9p197","title":"Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Customer relationship management; Sample (material); Relationship marketing; Process (computing); Knowledge management; Process management; Marketing management; Computer science","score_opus":0.02798240570270042,"score_gpt":0.30000178013565215,"score_spread":0.2720193744329517,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2100477045","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9959836,0.000879239,0.00010853571,0.00042407218,0.0000044323015,0.000010061225,0.000030104458,0.000001071382,0.002558834],"genre_scores_gemma":[0.999005,0.00056758575,0.00008054052,0.000050173505,0.0000062924264,0.0000050790045,0.00002192698,7.8589085e-7,0.00026256117],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984456,0.0006991786,0.00009101115,0.00014633583,0.00036199577,0.0002559828],"domain_scores_gemma":[0.9857939,0.008632014,0.003136505,0.00020930702,0.0011953459,0.0010329902],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003019109,0.00024753643,0.00025738726,0.0014251155,0.0005898255,0.0020049536,0.0004260748,0.00064941467,0.0023441156],"category_scores_gemma":[0.007109335,0.00023294632,0.0003380479,0.001792591,0.0011194209,0.0019865856,0.0007950861,0.0013679516,0.00029796985],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018557234,0.0007627497,0.95513916,0.00032449307,0.00010503353,0.0003641927,0.0060949777,0.00036001287,0.00031221387,0.0020287752,0.00045328055,0.033869516],"study_design_scores_gemma":[0.000010535345,0.00037432395,0.9781864,0.00041110895,0.000101013175,0.00016848595,0.016940415,0.0017143906,0.00037800026,0.0004650946,0.0012297782,0.000020494044],"about_ca_topic_score_codex":0.011068897,"about_ca_topic_score_gemma":0.012729436,"teacher_disagreement_score":0.011068897,"about_ca_system_score_codex":0.0016719206,"about_ca_system_score_gemma":0.0020269947,"threshold_uncertainty_score":0.022008955},"labels":[],"label_agreement":null},{"id":"W2100572060","doi":"10.1016/j.jretconser.2014.07.004","title":"A consumer typology based on e-service quality and e-satisfaction","year":2014,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":161,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Typology; Context (archaeology); Quality (philosophy); Service quality; Service (business); Sample (material); The Internet; Business; Marketing; Advertising; Psychology; Computer science; Sociology; World Wide Web; Geography","score_opus":0.028952594708706356,"score_gpt":0.27374274438320184,"score_spread":0.24479014967449547,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2100572060","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.78348684,0.00094535877,0.032380167,0.0044323225,0.00021726875,0.00030906117,0.00079652295,0.00006123568,0.17737131],"genre_scores_gemma":[0.99559444,0.00012050413,0.0022807317,0.00017171004,0.00003180117,0.00009253147,0.0001429718,0.000013386143,0.0015519198],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99789524,0.0009830188,0.00015419189,0.00015689917,0.0005781163,0.00023248132],"domain_scores_gemma":[0.9938735,0.0039314358,0.0005395053,0.00031175182,0.0010076172,0.000336097],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021843412,0.0003190956,0.000288147,0.0060512926,0.0014482663,0.0037516174,0.000479162,0.0009632568,0.008758974],"category_scores_gemma":[0.0046748705,0.00014338273,0.000681413,0.007509803,0.0044640484,0.0047763553,0.0016767939,0.0011649361,0.00034165333],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025886935,0.00020991875,0.26446462,0.0002763441,0.000097585915,0.0006937404,0.037927486,0.0010934254,0.0014053303,0.64064246,0.005700546,0.047229603],"study_design_scores_gemma":[0.000089048764,0.00046060214,0.37511948,0.0007200407,0.00012721255,0.0024755108,0.21680383,0.020464016,0.0014002771,0.3146761,0.067503855,0.00015994115],"about_ca_topic_score_codex":0.0026814255,"about_ca_topic_score_gemma":0.0030715289,"teacher_disagreement_score":0.008758974,"about_ca_system_score_codex":0.0023086974,"about_ca_system_score_gemma":0.0008950999,"threshold_uncertainty_score":0.029301643},"labels":[],"label_agreement":null},{"id":"W2100698006","doi":"10.1002/cjas.1313","title":"Affective commitment and future purchase intentions in the performing arts: An empirical approach","year":2015,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"The arts; Psychology; Empirical research; Empirical evidence; Social psychology; Marketing; Business; Political science; Epistemology","score_opus":0.1977857330719725,"score_gpt":0.3580545228855236,"score_spread":0.16026878981355108,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2100698006","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99850744,0.000037197726,0.0003219172,0.000056286197,0.0000024688766,0.000045444187,0.00006290213,0.0000014462199,0.00096491154],"genre_scores_gemma":[0.9989587,0.00004720978,0.00034392456,0.00002919404,0.0000049237046,0.00008726343,0.00010574737,0.0000013830477,0.0004217042],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99793017,0.0012802127,0.000111305046,0.00016496242,0.00027176758,0.00024164685],"domain_scores_gemma":[0.9832698,0.010836967,0.0026910042,0.00062134594,0.0011151632,0.001465741],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035611063,0.0003832081,0.00050009054,0.0015455451,0.0012850601,0.0023972746,0.00088478427,0.0011667168,0.0065072435],"category_scores_gemma":[0.009232201,0.0004090136,0.0007601873,0.0015556937,0.0013414301,0.0013549189,0.0019756295,0.0021110957,0.00055098726],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021799891,0.0024505884,0.97929686,0.000086629916,0.00015790907,0.00021011526,0.00720882,0.0006412779,0.00044745405,0.001716896,0.00020108854,0.007364333],"study_design_scores_gemma":[0.00004701577,0.0010128248,0.9644619,0.0001181602,0.00019749274,0.00014445088,0.02240098,0.008868179,0.0004846255,0.0014168377,0.00080398686,0.000043516742],"about_ca_topic_score_codex":0.009165794,"about_ca_topic_score_gemma":0.007666716,"teacher_disagreement_score":0.009165794,"about_ca_system_score_codex":0.0009946759,"about_ca_system_score_gemma":0.0009805757,"threshold_uncertainty_score":0.021768928},"labels":[],"label_agreement":null},{"id":"W2101662857","doi":"10.1109/hicss.2001.927052","title":"Customer relations management research: an assessment of sub field development and maturity","year":2001,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Maturity (psychological); Field (mathematics); Empirical research; Exploratory research; Computer science; Data science; Quarter (Canadian coin); Marketing; Knowledge management; Management science; Public relations; Psychology; Sociology; Political science; Social science; Business; History; Engineering; Epistemology; Mathematics","score_opus":0.09660949365753835,"score_gpt":0.37422629946078445,"score_spread":0.2776168058032461,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2101662857","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":"evaluation","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":"evaluation","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7839375,0.059696913,0.04543216,0.011609475,0.0003186329,0.001382474,0.0006774885,0.00027055744,0.09667475],"genre_scores_gemma":[0.9527395,0.013896306,0.029996565,0.0007698617,0.00020568554,0.000474071,0.00032986933,0.00003950183,0.0015487435],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9764997,0.010648566,0.0035285295,0.0014059515,0.007201341,0.0007158971],"domain_scores_gemma":[0.7131375,0.17963077,0.02517719,0.013192344,0.062176708,0.006685533],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.05742417,0.00033959968,0.0005717752,0.020335734,0.0014348187,0.0072117476,0.0007350669,0.0012824641,0.0019937342],"category_scores_gemma":[0.08636899,0.0005083227,0.00062765565,0.015201257,0.0028755604,0.010497325,0.003485383,0.0017596746,0.00052607775],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022607412,0.0002727107,0.35443848,0.002113646,0.00015190075,0.00013893662,0.019774867,0.000417442,0.002954055,0.03788741,0.002534826,0.57908964],"study_design_scores_gemma":[0.000039247036,0.0016308795,0.818528,0.003342418,0.00015499294,0.0015080012,0.045741078,0.0038485033,0.003762882,0.049846407,0.07148688,0.00011073434],"about_ca_topic_score_codex":0.0012054582,"about_ca_topic_score_gemma":0.0014349977,"teacher_disagreement_score":0.9425758,"about_ca_system_score_codex":0.0029214672,"about_ca_system_score_gemma":0.0066787438,"threshold_uncertainty_score":0.3036917},"labels":[],"label_agreement":null},{"id":"W2102003141","doi":"10.5539/ass.v11n26p183","title":"The Examination of the Influence of Transformational Leadership over Commitment to Service Quality: A Case of Hospitals of Sindh, Pakistan","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Transformational leadership; Service (business); Service quality; Business; Quality (philosophy); Leadership style; Psychology; Public relations; Marketing; Political science; Social psychology","score_opus":0.0671678450033681,"score_gpt":0.32724439757641033,"score_spread":0.26007655257304224,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2102003141","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99714595,0.000047253,0.000050426064,0.0006350202,0.0000036492688,0.0000069465264,0.00000891853,7.000998e-7,0.002101148],"genre_scores_gemma":[0.99962187,0.00007524866,0.000034819604,0.000045254958,0.0000026829825,0.0000016198542,0.000003901119,4.2271657e-7,0.00021407889],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99864,0.00062787614,0.00003493181,0.00005720078,0.000151267,0.00048875617],"domain_scores_gemma":[0.9947949,0.002345111,0.0010836301,0.00011900322,0.00047904474,0.0011781981],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016155973,0.00015136648,0.00016996913,0.0008436462,0.00470951,0.0023717044,0.00054810086,0.0006034439,0.002503094],"category_scores_gemma":[0.003225052,0.00016615345,0.00020067957,0.0010480249,0.0024508913,0.0006758496,0.0013840734,0.0011902206,0.0001332645],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016286928,0.00040496144,0.6986542,0.0001650962,0.000041231124,0.027624208,0.23748031,0.00057891465,0.0012243649,0.008015247,0.0017192118,0.023929417],"study_design_scores_gemma":[0.000009686504,0.00015018403,0.3810476,0.00009312475,0.000018141318,0.002364902,0.6113005,0.00081360876,0.00024954724,0.0006733003,0.0032584784,0.000020919075],"about_ca_topic_score_codex":0.049153548,"about_ca_topic_score_gemma":0.093503274,"teacher_disagreement_score":0.049153548,"about_ca_system_score_codex":0.0048886053,"about_ca_system_score_gemma":0.004827144,"threshold_uncertainty_score":0.09773487},"labels":[],"label_agreement":null},{"id":"W2102050260","doi":"10.3968/j.css.1923669720100603.019","title":"The Relationship Between Extrinsic Attributes of Product Quality with Brand Loyalty on Malaysia National Brand Motorcycle/Scooter","year":2010,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Product (mathematics); Advertising; Quality (philosophy); Marketing; Brand loyalty; Perception; Brand management; Brand extension; Promotion (chess); Brand awareness; Loyalty; Brand equity; Psychology; Mathematics; Political science","score_opus":0.05549898533421929,"score_gpt":0.29463207265267594,"score_spread":0.23913308731845664,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2102050260","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9964212,0.00007762466,0.000113663285,0.00007146551,0.000003987722,0.0000069419207,0.000027406779,0.0000012210756,0.0032763262],"genre_scores_gemma":[0.99916434,0.00006321826,0.00008537913,0.000015879594,0.0000036813587,0.0000026985279,0.000032708183,7.850468e-7,0.0006313458],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99932504,0.00015702152,0.00004503876,0.00004875767,0.00032465937,0.0000994978],"domain_scores_gemma":[0.99274397,0.0028872576,0.0017425282,0.0001960146,0.0017267942,0.00070349535],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008661403,0.000120289165,0.00015165035,0.0007101109,0.0004177307,0.0009005827,0.00015683005,0.00027574564,0.0034637314],"category_scores_gemma":[0.0044581257,0.00008395857,0.00044313716,0.000581862,0.00034943892,0.00043247358,0.00043964697,0.0007443598,0.00017356829],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001419613,0.00021280916,0.9829632,0.00006368476,0.00009205454,0.00008719431,0.0011358587,0.00015843028,0.00079842185,0.00086516707,0.00015440438,0.0133267995],"study_design_scores_gemma":[0.0000017747204,0.000120135606,0.9975516,0.000017149512,0.00003854297,0.00008074497,0.00095652667,0.00042245933,0.00028738703,0.00013088578,0.0003866636,0.0000060114276],"about_ca_topic_score_codex":0.0072491174,"about_ca_topic_score_gemma":0.012154982,"teacher_disagreement_score":0.0072491174,"about_ca_system_score_codex":0.0007112737,"about_ca_system_score_gemma":0.0006600583,"threshold_uncertainty_score":0.014413834},"labels":[],"label_agreement":null},{"id":"W2102417202","doi":"10.5539/ijms.v2n2p57","title":"The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":344,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Loyalty business model; Customer satisfaction; SERVQUAL; Competition (biology); Loyalty; Quality (philosophy); Service (business); Customer retention","score_opus":0.041279563183780704,"score_gpt":0.37209732509055965,"score_spread":0.3308177619067789,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2102417202","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997662,0.00004151048,0.000010581664,0.00002941519,7.350982e-7,0.0000043500017,0.000011042443,2.3534058e-7,0.00013592835],"genre_scores_gemma":[0.9995049,0.00010259725,0.000031792722,0.00004565469,0.000001125574,0.00000602679,0.000019439323,4.8927114e-7,0.00028802032],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99915576,0.00030718773,0.00006203768,0.00005937917,0.00013014305,0.00028542336],"domain_scores_gemma":[0.99800235,0.00049770856,0.00047536203,0.000058922964,0.00026602222,0.0006995981],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016337198,0.00030934802,0.00034916904,0.00085744425,0.0013921426,0.0016589169,0.00048539587,0.00064131676,0.0020989077],"category_scores_gemma":[0.0020729168,0.0005444776,0.0003595741,0.0012394394,0.0008898685,0.0011196913,0.0008108612,0.0011649156,0.0003959515],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016180654,0.0009591165,0.9577365,0.0000676013,0.000037676855,0.0004463542,0.030665308,0.000071972616,0.00040051684,0.00015080474,0.00024535987,0.009057057],"study_design_scores_gemma":[0.0000137206025,0.0006293815,0.9306826,0.000065063374,0.000034240504,0.00051933783,0.0666704,0.00038270114,0.00021927143,0.00004826696,0.00071475864,0.000020187048],"about_ca_topic_score_codex":0.04369205,"about_ca_topic_score_gemma":0.07685547,"teacher_disagreement_score":0.04369205,"about_ca_system_score_codex":0.001965546,"about_ca_system_score_gemma":0.0017480063,"threshold_uncertainty_score":0.0868755},"labels":[],"label_agreement":null},{"id":"W2102680812","doi":"10.1007/s11747-007-0054-0","title":"Customer betrayal and retaliation: when your best customers become your worst enemies","year":2007,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Betrayal; Business; Marketing; Computer security; Operations management; Economics; Computer science; Psychology; Social psychology","score_opus":0.041305850142762834,"score_gpt":0.29930543715213803,"score_spread":0.2579995870093752,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2102680812","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8215468,0.0044582053,0.0013145511,0.051566835,0.0005926191,0.000033845226,0.00006927227,0.000061795625,0.120356105],"genre_scores_gemma":[0.9948833,0.00066911435,0.0002174204,0.0013037153,0.00015170705,0.000009471063,0.00001966457,0.00001740225,0.0027283127],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99638665,0.0020265572,0.00011050554,0.00019031871,0.00066189736,0.0006241233],"domain_scores_gemma":[0.97870904,0.011092737,0.0052093226,0.00086646224,0.002314877,0.001807538],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031845595,0.00029617728,0.00034508572,0.0015184241,0.004767578,0.01031634,0.0009924902,0.0052579707,0.00636579],"category_scores_gemma":[0.03245186,0.00045630525,0.00027783646,0.0011312966,0.005937908,0.01071251,0.0028112023,0.00484389,0.000824164],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011269666,0.0012265294,0.26772606,0.0002949344,0.00016885911,0.009277002,0.30127773,0.0005657286,0.001334877,0.15052783,0.079664655,0.18680882],"study_design_scores_gemma":[0.00009265818,0.0003225219,0.22271974,0.0009036138,0.0002753812,0.010605247,0.54198796,0.0047520953,0.0013657734,0.122295916,0.09442075,0.00025837714],"about_ca_topic_score_codex":0.006346735,"about_ca_topic_score_gemma":0.009852707,"teacher_disagreement_score":0.01031634,"about_ca_system_score_codex":0.0022348557,"about_ca_system_score_gemma":0.002411488,"threshold_uncertainty_score":0.021295667},"labels":[],"label_agreement":null},{"id":"W2104301492","doi":"10.5539/ijms.v4n4p60","title":"Consumer-based Brand Equity in the Service Shop","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Multimedia University","keywords":"Brand equity; Business; Marketing; Service quality; Conceptualization; Service guarantee; SERVQUAL; Brand management; Advertising; Service (business); Brand awareness; Context (archaeology); Service provider; Service design; Computer science","score_opus":0.10044458014864868,"score_gpt":0.3799316161891216,"score_spread":0.27948703604047287,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2104301492","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99506867,0.00006536288,0.0004961206,0.000141594,0.0000035374692,0.000009566983,0.0000090506455,0.0000018896609,0.00420415],"genre_scores_gemma":[0.99982363,0.000011296701,0.00006734554,0.000012306597,0.0000016110813,9.734275e-7,0.000003356549,3.7461209e-7,0.00007916113],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994242,0.00023796121,0.000017114506,0.000054681357,0.0001611796,0.000104821076],"domain_scores_gemma":[0.9975955,0.0008940971,0.00074131275,0.00016738327,0.00025249066,0.000349131],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012420405,0.00009381163,0.00014479678,0.0005734567,0.00056740624,0.0015166231,0.00019256046,0.00030948312,0.002657474],"category_scores_gemma":[0.0037959232,0.00011297403,0.00019511596,0.00039100955,0.0013221243,0.0012955928,0.0012451647,0.0005286295,0.000065950684],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002475072,0.00038880223,0.90495336,0.000079851554,0.000044643184,0.00038235978,0.020512674,0.00042269094,0.0025484147,0.02087009,0.00034626905,0.04920343],"study_design_scores_gemma":[0.000011682782,0.0001864696,0.9609012,0.000037976308,0.00002443382,0.00032689926,0.023219269,0.0021031487,0.00055433525,0.010259493,0.0023563202,0.000018644658],"about_ca_topic_score_codex":0.0023537837,"about_ca_topic_score_gemma":0.0027033866,"teacher_disagreement_score":0.002657474,"about_ca_system_score_codex":0.0009979826,"about_ca_system_score_gemma":0.0005438293,"threshold_uncertainty_score":0.008890152},"labels":[],"label_agreement":null},{"id":"W2104329602","doi":"10.1108/08858620910966273","title":"Extending relationship value: observations from a case study of the Canadian structural wood products industry","year":2009,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval; University of British Columbia","funders":"","keywords":"Business; Scope (computer science); Marketing; Value (mathematics); Context (archaeology); Originality; Scale (ratio); Competitive advantage; Construct (python library); Industrial organization; Market segmentation; Customer relationship management; Computer science; Qualitative research","score_opus":0.10177067742306592,"score_gpt":0.27277638932242404,"score_spread":0.17100571189935812,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2104329602","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9939341,0.00010820148,0.00029213732,0.00040687618,0.0000036407246,0.00007461741,0.000059558708,0.0000037276163,0.005117236],"genre_scores_gemma":[0.9970048,0.00023298716,0.0005658315,0.00010747741,0.0000035717694,0.000040319792,0.000081551516,0.000006928779,0.0019565432],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9957071,0.0015206388,0.00011780561,0.00030202157,0.0015310285,0.00082143716],"domain_scores_gemma":[0.9843807,0.008915602,0.0014952669,0.0006306867,0.0034096001,0.0011681644],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0048772036,0.0003686868,0.00033683155,0.002186084,0.012906147,0.0029077232,0.0019685416,0.0014565443,0.0028209547],"category_scores_gemma":[0.01968852,0.00040318933,0.0002391577,0.0034137978,0.003884235,0.0018088787,0.0022092094,0.0019507312,0.0003207377],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002021431,0.00078598375,0.13650456,0.00021920235,0.000021428765,0.0070913685,0.79704905,0.00046530552,0.0021449775,0.0051728776,0.0040426115,0.046300486],"study_design_scores_gemma":[0.000015970632,0.00017443596,0.12589993,0.00011804109,0.000014724597,0.0011582357,0.8523429,0.0011457078,0.0009489601,0.000559488,0.017571492,0.00005011802],"about_ca_topic_score_codex":0.6557092,"about_ca_topic_score_gemma":0.82412606,"teacher_disagreement_score":0.3442908,"about_ca_system_score_codex":0.01855891,"about_ca_system_score_gemma":0.013675141,"threshold_uncertainty_score":0.6926367},"labels":[],"label_agreement":null},{"id":"W2104857794","doi":"10.7202/014503ar","title":"La satisfaction du consommateur, ses déterminants et ses conséquences","year":2007,"lang":"fr","type":"article","venue":"Revue de l’Université de Moncton","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Humanities; Psychology; Philosophy","score_opus":0.015035682524829539,"score_gpt":0.24136681078150404,"score_spread":0.2263311282566745,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2104857794","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.77287996,0.054991618,0.04174461,0.011543772,0.00045907422,0.00009921871,0.00083783607,0.000084722815,0.11735914],"genre_scores_gemma":[0.98183733,0.010275881,0.0025189754,0.0004104265,0.00022981083,0.000032713502,0.0002557886,0.00002493927,0.004414205],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99654585,0.0015461696,0.00018757934,0.00022726622,0.0011910455,0.00030213187],"domain_scores_gemma":[0.9892379,0.0065292805,0.0018454439,0.00028766025,0.0016173137,0.00048234613],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028314714,0.00034715116,0.0005666642,0.0014436357,0.0006699929,0.0035858524,0.0004256932,0.00078655285,0.00751521],"category_scores_gemma":[0.008811709,0.00016223303,0.0005713339,0.0021931296,0.0021833158,0.0018472826,0.0013284779,0.0013816745,0.00050081994],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032946165,0.00035660758,0.30741265,0.0013842793,0.00034544017,0.000716245,0.008470109,0.0024396246,0.0025746743,0.17240791,0.0049317176,0.4986313],"study_design_scores_gemma":[0.000029346862,0.00090808445,0.79392135,0.0012210701,0.00021157728,0.0019446424,0.015680062,0.0066981614,0.0025147898,0.10238418,0.07430363,0.0001831632],"about_ca_topic_score_codex":0.0072511323,"about_ca_topic_score_gemma":0.005989362,"teacher_disagreement_score":0.00751521,"about_ca_system_score_codex":0.0014373193,"about_ca_system_score_gemma":0.0014664982,"threshold_uncertainty_score":0.025140941},"labels":[],"label_agreement":null},{"id":"W2104984539","doi":"10.1108/09604520510617293","title":"Beyond the friendly skies: an integrative framework for managing the air travel experience","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Aviation; Marketing; Business; Service quality; Originality; Perspective (graphical); Key (lock); Process management; Service (business); Quality (philosophy); Knowledge management; Computer science; Engineering; Qualitative research; Sociology","score_opus":0.034991831237017726,"score_gpt":0.32426718770415636,"score_spread":0.28927535646713864,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2104984539","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.079410255,0.014607006,0.466241,0.039013635,0.0007071745,0.00097292615,0.00021882019,0.0004896241,0.39833954],"genre_scores_gemma":[0.8328242,0.006124288,0.14463428,0.0012626383,0.0002509015,0.00064257404,0.00013633918,0.0000814217,0.0140434215],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9980222,0.001173106,0.000080534905,0.0001778108,0.00028593602,0.00026042745],"domain_scores_gemma":[0.9988362,0.00035051059,0.00014544195,0.000080141705,0.0002418026,0.00034589617],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031319687,0.0009563349,0.00044683387,0.003003435,0.003655681,0.013526848,0.0019196046,0.0020805537,0.004396144],"category_scores_gemma":[0.0024746752,0.00026935508,0.00070675847,0.0017693528,0.010720982,0.009905608,0.004241281,0.002442866,0.0005118657],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002651269,0.00007148289,0.002017358,0.0003687224,0.000029321887,0.00040244366,0.030809158,0.0036578237,0.00055846333,0.88332176,0.0054578907,0.073279075],"study_design_scores_gemma":[0.00002370962,0.00022337443,0.005384808,0.0014068009,0.000084656196,0.0008406964,0.08148525,0.01238488,0.00043433037,0.6724665,0.22518003,0.00008496297],"about_ca_topic_score_codex":0.00704842,"about_ca_topic_score_gemma":0.010065156,"teacher_disagreement_score":0.013526848,"about_ca_system_score_codex":0.0044561955,"about_ca_system_score_gemma":0.007258602,"threshold_uncertainty_score":0.032332063},"labels":[],"label_agreement":null},{"id":"W2105197796","doi":"10.5539/ass.v10n11p123","title":"Does Service Innovation Act as a Mediator in Differentiation Strategy and Organizational Performance Nexus? An Empirical Study","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service innovation; Nexus (standard); Service (business); Organizational performance; Tertiary sector of the economy; Population; Marketing; Empirical research; Product differentiation; Knowledge management; Economics; Engineering","score_opus":0.021801712521935673,"score_gpt":0.2959382095250314,"score_spread":0.2741364970030957,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2105197796","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99594134,0.00035071644,0.0004677113,0.00052112516,0.000016347505,0.000052994008,0.00004941917,0.0000052438554,0.002594933],"genre_scores_gemma":[0.99888676,0.00015521378,0.00029628084,0.00005964317,0.000013840413,0.000027856417,0.00004314873,0.0000021054686,0.0005151258],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9963781,0.0017878338,0.00021462652,0.00047931296,0.0004943945,0.00064580346],"domain_scores_gemma":[0.96871364,0.021762136,0.0043671816,0.0010274138,0.0013542064,0.0027753338],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004910084,0.0006531404,0.0008796431,0.0017407343,0.0011399759,0.0030684888,0.0010569023,0.0020187728,0.009424401],"category_scores_gemma":[0.012545877,0.0003748714,0.0015730949,0.0013260501,0.0019196019,0.003045131,0.002469581,0.0021021352,0.00061223505],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011586555,0.0030811501,0.9550545,0.00030876492,0.00057584903,0.0009425468,0.0058337864,0.00076662283,0.0011850942,0.009063261,0.00031695276,0.021712845],"study_design_scores_gemma":[0.00017131194,0.0023231155,0.95345116,0.0003936158,0.001117723,0.0005077224,0.02145099,0.010152768,0.001843631,0.0065094596,0.0020112165,0.000067329776],"about_ca_topic_score_codex":0.0051838523,"about_ca_topic_score_gemma":0.003293809,"teacher_disagreement_score":0.009424401,"about_ca_system_score_codex":0.0018521035,"about_ca_system_score_gemma":0.004192211,"threshold_uncertainty_score":0.031527698},"labels":[],"label_agreement":null},{"id":"W2105420656","doi":"10.1016/j.im.2006.03.004","title":"B2C web site quality and emotions during online shopping episodes: An empirical study","year":2006,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":214,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université de Sherbrooke","funders":"","keywords":"Pride; Situational ethics; Operationalization; Psychology; Quality (philosophy); Cognition; Advertising; Social psychology; Web site; Applied psychology; The Internet; World Wide Web; Computer science; Business; Political science","score_opus":0.04057959434374366,"score_gpt":0.31477291085863607,"score_spread":0.2741933165148924,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2105420656","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99932575,0.00001977247,0.000030487505,0.000017134998,0.0000021202395,0.000015448,0.000035564353,0.0000011676115,0.0005526313],"genre_scores_gemma":[0.99886346,0.000054838056,0.00015755261,0.000088612534,0.000010367073,0.00006610589,0.00015624752,0.000004493434,0.00059837534],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994456,0.00019645135,0.00003577321,0.00006897347,0.00014098553,0.000112208],"domain_scores_gemma":[0.99351716,0.002593633,0.0016508279,0.00029747823,0.0005691715,0.0013716464],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008230739,0.0003142297,0.0005201485,0.00074527436,0.00129924,0.0021082968,0.0004125204,0.0010590183,0.0028934705],"category_scores_gemma":[0.0063200635,0.00047635988,0.00040889744,0.0009016,0.00064796983,0.0009609739,0.0008114402,0.0016332826,0.00059620745],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018893807,0.0082882205,0.9388316,0.00011587152,0.00023981721,0.0005374285,0.027725711,0.00025931635,0.0072613065,0.0002359801,0.00076411926,0.013851054],"study_design_scores_gemma":[0.00003549136,0.00041621918,0.9887847,0.000008840676,0.000046960162,0.00015081289,0.009570183,0.00036924068,0.00024042925,0.00005994399,0.00029543534,0.000021799528],"about_ca_topic_score_codex":0.0075990013,"about_ca_topic_score_gemma":0.015028203,"teacher_disagreement_score":0.0075990013,"about_ca_system_score_codex":0.00069956784,"about_ca_system_score_gemma":0.00043096876,"threshold_uncertainty_score":0.015109539},"labels":[],"label_agreement":null},{"id":"W2105566726","doi":"10.5539/jms.v4n2p92","title":"Strategic Corporate Responsibility and Sustainability Performance Management Model","year":2014,"lang":"en","type":"article","venue":"Journal of Management and Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Sustainability; Business; Stakeholder; Creating shared value; Strategic management; Corporate social responsibility; Business model; Process management; Marketing; Economics; Public relations; Management","score_opus":0.0247260793184043,"score_gpt":0.24970790553510577,"score_spread":0.22498182621670149,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2105566726","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05345144,0.00050810666,0.18892622,0.019450765,0.000233426,0.00085995015,0.0003872035,0.00049955794,0.73568326],"genre_scores_gemma":[0.91592836,0.00060970546,0.043568954,0.0006971095,0.0000921787,0.00047720998,0.00025110354,0.000047346784,0.038328],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9953133,0.0015931176,0.00017869034,0.00043069938,0.0018395137,0.0006446729],"domain_scores_gemma":[0.99687815,0.00061916956,0.00051814277,0.00025543183,0.0011592302,0.0005698767],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039021464,0.00069191994,0.00025103235,0.0017308745,0.0015113199,0.006364801,0.0015560086,0.0015667119,0.0062959315],"category_scores_gemma":[0.0036895594,0.00018321995,0.0005157939,0.0014008124,0.0037844132,0.004079655,0.0032876828,0.0020818887,0.0015787752],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000018958823,0.00015852817,0.0021404102,0.00009388275,0.000013647117,0.00014480951,0.0011851062,0.011773009,0.00044023385,0.95436174,0.0049336264,0.024736002],"study_design_scores_gemma":[0.00007504974,0.00034074532,0.005255315,0.0004385567,0.000042685897,0.000405896,0.004072867,0.07161823,0.0018381359,0.7335277,0.182275,0.00010974755],"about_ca_topic_score_codex":0.005623662,"about_ca_topic_score_gemma":0.0045063114,"teacher_disagreement_score":0.006529434,"about_ca_system_score_codex":0.006529434,"about_ca_system_score_gemma":0.011413818,"threshold_uncertainty_score":0.047374606},"labels":[],"label_agreement":null},{"id":"W2105748492","doi":"10.5539/ass.v10n8p140","title":"The Impact of Retailer’s Economic and Social Satisfaction on Its Commitment, and the Moderating Effect of Manufacturer Brands’ Strength","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Context (archaeology); Marketing","score_opus":0.015054370070164552,"score_gpt":0.27849839490818473,"score_spread":0.2634440248380202,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2105748492","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99531746,0.000038196078,0.00023786737,0.00007703086,0.0000030019337,0.0000068625427,0.000025566296,0.000002024096,0.0042920667],"genre_scores_gemma":[0.99967253,0.000018015573,0.00007233654,0.000012727091,0.0000020757136,0.0000023014059,0.000018735662,8.124341e-7,0.00020058964],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984415,0.0006920095,0.00010830786,0.00012576854,0.00042470574,0.00020770919],"domain_scores_gemma":[0.98756546,0.007474363,0.0016554458,0.0006305092,0.0015639999,0.0011101615],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017174745,0.00016950107,0.0002283246,0.0006926331,0.0004847144,0.0014100651,0.00024785454,0.000251222,0.0041036946],"category_scores_gemma":[0.0068430807,0.00013026489,0.0003225884,0.0007861213,0.0007124104,0.00063580816,0.0012137509,0.0006596677,0.00027560923],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021324439,0.00024602187,0.96966594,0.000044793356,0.00016774834,0.00015794217,0.0017690397,0.00039018542,0.0014017122,0.0016677635,0.00018451067,0.024091171],"study_design_scores_gemma":[0.000004248425,0.000108435655,0.9948407,0.000012950866,0.00005163695,0.00006172688,0.002750425,0.0007994397,0.00046511032,0.0004035049,0.0004932533,0.000008643863],"about_ca_topic_score_codex":0.002098183,"about_ca_topic_score_gemma":0.0031624443,"teacher_disagreement_score":0.0041036946,"about_ca_system_score_codex":0.0004604944,"about_ca_system_score_gemma":0.0008945671,"threshold_uncertainty_score":0.013728201},"labels":[],"label_agreement":null},{"id":"W2106378506","doi":"10.5539/ibr.v8n1p14","title":"A Hybrid Method Using Factor Analysis and AHP on Passenger Purchase Decisions: The Case of Domestic Airlines in Turkey","year":2014,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Analytic hierarchy process; Recession; Business; Preference; Marketing; Sample (material); Service (business); Affect (linguistics); Process (computing); Operations research; Computer science; Economics; Microeconomics","score_opus":0.12079098311990426,"score_gpt":0.43306463218260804,"score_spread":0.3122736490627038,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2106378506","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92065156,0.00025169388,0.0728755,0.0004038255,0.000038750575,0.00044975933,0.00039805757,0.000088313434,0.0048424713],"genre_scores_gemma":[0.9448114,0.0001652922,0.05422164,0.000020663858,0.000009362323,0.00016964145,0.00016031765,0.000008010456,0.0004337763],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99723166,0.0019349452,0.00012510482,0.00018939366,0.00030921513,0.00020973425],"domain_scores_gemma":[0.99553406,0.0034094518,0.00023043469,0.00013680434,0.0005921719,0.00009697643],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0034251236,0.0005912401,0.00063125486,0.0030763466,0.0010177594,0.0012287111,0.0006954097,0.0005824935,0.0017334033],"category_scores_gemma":[0.0051136976,0.00026968116,0.0009970787,0.0038845337,0.00053484295,0.0007968712,0.00078810134,0.0006194719,0.00013253394],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017790205,0.0020089948,0.11180776,0.0017449323,0.0008951186,0.003827134,0.020029264,0.2847175,0.00511063,0.018167531,0.0042963442,0.5456158],"study_design_scores_gemma":[0.00013263668,0.0006544171,0.041066267,0.00020009652,0.00020349157,0.0003334689,0.02428244,0.91749287,0.0017133608,0.009428564,0.004368689,0.00012374527],"about_ca_topic_score_codex":0.024057643,"about_ca_topic_score_gemma":0.02269423,"teacher_disagreement_score":0.024057643,"about_ca_system_score_codex":0.0022220395,"about_ca_system_score_gemma":0.0019770674,"threshold_uncertainty_score":0.04783523},"labels":[],"label_agreement":null},{"id":"W2106767658","doi":"10.5267/j.msl.2012.05.006","title":"An empirical study to analyze CRM strategy using BSC","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Computer science; Process management; Empirical research; Knowledge management; Business; Operations management; Mathematics; Statistics","score_opus":0.06096908918425512,"score_gpt":0.3461432971229652,"score_spread":0.28517420793871007,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2106767658","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9943019,0.000047466183,0.00035922317,0.00008868671,0.0000033173303,0.00012787095,0.00018497722,0.000003750348,0.0048828493],"genre_scores_gemma":[0.9975193,0.00008347328,0.0011395498,0.000061168685,0.000005183465,0.00011969373,0.00025457802,0.000003376662,0.0008136426],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99670863,0.0012582542,0.0002341605,0.00021947848,0.0011981782,0.0003812977],"domain_scores_gemma":[0.97762656,0.013172324,0.0029567815,0.0005501659,0.0047544483,0.00093970576],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038154202,0.00028148928,0.0002995989,0.0029446923,0.000892014,0.0015609307,0.0005234231,0.00053732016,0.004090866],"category_scores_gemma":[0.015490779,0.00018776287,0.00026086828,0.004433111,0.00082104275,0.0016565229,0.0006168737,0.00084613665,0.0007407431],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016604226,0.001994566,0.93722147,0.00022860484,0.00005781458,0.00048736794,0.010402319,0.0005219062,0.0006969691,0.0037357085,0.0016054347,0.042881824],"study_design_scores_gemma":[0.00003209799,0.0013196068,0.9300227,0.00019450924,0.000056252175,0.00041549353,0.05321696,0.0059795445,0.0010801489,0.0006653691,0.006979731,0.00003744445],"about_ca_topic_score_codex":0.0057842457,"about_ca_topic_score_gemma":0.005388806,"teacher_disagreement_score":0.0057842457,"about_ca_system_score_codex":0.001829151,"about_ca_system_score_gemma":0.002476671,"threshold_uncertainty_score":0.02017814},"labels":[],"label_agreement":null},{"id":"W2107334426","doi":"10.5267/j.msl.2013.10.010","title":"An investigation of the role of brand image on consumer loyalty","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty; Brand loyalty; Brand image; Image (mathematics); Advertising; Marketing; Computer science; Artificial intelligence","score_opus":0.010302301975896473,"score_gpt":0.2198492643909397,"score_spread":0.20954696241504325,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2107334426","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99381435,0.00014064941,0.00015104756,0.000103754086,0.0000042791685,0.0000073918713,0.000007605487,9.4655206e-7,0.0057700835],"genre_scores_gemma":[0.99929035,0.00011917548,0.00010020213,0.00003412657,0.000007902175,0.0000032332166,0.000008603512,5.181159e-7,0.0004359437],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996356,0.00016178741,0.000011308631,0.000024529612,0.00010186555,0.000064881475],"domain_scores_gemma":[0.99697053,0.0017826101,0.00046881568,0.00006711674,0.0005148628,0.00019598297],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00080780446,0.00013079973,0.00012184092,0.0005390384,0.00037897303,0.00065809407,0.00018645656,0.000311753,0.0025978694],"category_scores_gemma":[0.0023334923,0.00008680869,0.0002597881,0.00038283603,0.00038016913,0.00073425163,0.000350604,0.0005055252,0.00013272655],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00053107186,0.001153558,0.8948482,0.0002565863,0.000102819926,0.00040501344,0.0071795625,0.00026117833,0.004291594,0.0058618197,0.00044083284,0.08466767],"study_design_scores_gemma":[0.000008004386,0.00092852727,0.9870559,0.00005581169,0.00011482053,0.00023750379,0.0067118187,0.0012129922,0.0017987599,0.0006148641,0.0012481867,0.000012850467],"about_ca_topic_score_codex":0.0018368852,"about_ca_topic_score_gemma":0.0024168128,"teacher_disagreement_score":0.0025978694,"about_ca_system_score_codex":0.00048738671,"about_ca_system_score_gemma":0.0004602958,"threshold_uncertainty_score":0.008690715},"labels":[],"label_agreement":null},{"id":"W2107856811","doi":"10.1177/0899764006290788","title":"Marketing Bequest Club Membership: An Exploratory Study of Legacy Pledgers","year":2006,"lang":"en","type":"article","venue":"Nonprofit and Voluntary Sector Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Bequest; Club; Marketing; Raising (metalworking); Exploratory analysis; Work (physics); Fund raising; Business; Economics; Public economics; Public relations; Economic growth; Political science; Higher education; Law; Computer science","score_opus":0.024545103991594118,"score_gpt":0.24035245230141367,"score_spread":0.21580734830981954,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2107856811","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999498,0.000015684265,0.00002625481,0.000071463255,0.0000012782344,0.000013492409,0.0000096887725,8.270645e-7,0.00036317552],"genre_scores_gemma":[0.9984717,0.00006707807,0.000113067974,0.00016314039,0.000008421795,0.000034692548,0.000031712978,0.000002982503,0.001107219],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9980393,0.0009446096,0.000058136433,0.00012356066,0.00029309894,0.0005412128],"domain_scores_gemma":[0.99299777,0.003210595,0.0015067279,0.00029026408,0.00060958037,0.001385042],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036084175,0.00025684744,0.0004063679,0.0014743465,0.0033606582,0.0026656813,0.00067634194,0.0010032017,0.0031268038],"category_scores_gemma":[0.0101334825,0.00043205594,0.00021432727,0.0012190168,0.0014678703,0.002306751,0.0013084157,0.0017158648,0.000630509],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020091921,0.004431237,0.52289206,0.000062557745,0.000023376924,0.00092089217,0.44238526,0.00004027331,0.0012611289,0.0009956064,0.0014926927,0.025293948],"study_design_scores_gemma":[0.000017947497,0.00092670694,0.39892825,0.000041025654,0.000012481751,0.0005631388,0.5940033,0.00038367073,0.0003105375,0.00022944203,0.004557835,0.000025671121],"about_ca_topic_score_codex":0.0078013437,"about_ca_topic_score_gemma":0.013668273,"teacher_disagreement_score":0.0078013437,"about_ca_system_score_codex":0.00083976553,"about_ca_system_score_gemma":0.001093057,"threshold_uncertainty_score":0.01908338},"labels":[],"label_agreement":null},{"id":"W2107900306","doi":"10.5539/ibr.v4n1p229","title":"Analysis of the Antecedents of Customer Loyalty of Telecommunication Industry in Ghana: The Case of Vodafone (Ghana)","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":117,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Service quality; Marketing; Customer satisfaction; Loyalty; Customer retention; Customer advocacy; Service (business); SERVQUAL; Telecommunications; Computer science","score_opus":0.06283792222417503,"score_gpt":0.3739827096158403,"score_spread":0.3111447873916653,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2107900306","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984452,0.000096667456,0.000039880422,0.00018055587,0.0000016922246,0.000008333283,0.000010029662,5.657236e-7,0.0012171892],"genre_scores_gemma":[0.99960643,0.00010836672,0.00004455695,0.000016758791,0.0000011836105,0.0000039400707,0.000012656173,3.6386754e-7,0.00020574611],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99954563,0.00018764798,0.0000142911085,0.00002423703,0.000040157694,0.00018804694],"domain_scores_gemma":[0.99796593,0.0011002175,0.00040669128,0.00004707843,0.00025164554,0.00022846583],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000697796,0.00013679794,0.0002291656,0.0008835025,0.0015105099,0.0010130039,0.00035604485,0.00056082004,0.0038596985],"category_scores_gemma":[0.0023215793,0.00019233898,0.00022518798,0.0014991616,0.00092067494,0.000748033,0.0006946228,0.00083976676,0.00015587948],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022727184,0.00049727137,0.92646223,0.00022907382,0.000044411416,0.01091685,0.028413285,0.00071251934,0.0011578628,0.006007753,0.00081456307,0.024516907],"study_design_scores_gemma":[0.000019774958,0.00016796181,0.8745899,0.00020781343,0.00004991481,0.0014419898,0.11777273,0.0021506217,0.00038387967,0.00066092587,0.0025411898,0.000013330427],"about_ca_topic_score_codex":0.055337254,"about_ca_topic_score_gemma":0.065693006,"teacher_disagreement_score":0.055337254,"about_ca_system_score_codex":0.00263487,"about_ca_system_score_gemma":0.0016819214,"threshold_uncertainty_score":0.11003029},"labels":[],"label_agreement":null},{"id":"W2108804085","doi":"10.5267/j.msl.2012.05.026","title":"A study on the effects of inter-organizational factors on the supply chain performance","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Supply chain; Process management; Industrial organization; Organizational performance; Computer science; Operations management; Knowledge management; Marketing; Economics","score_opus":0.019181924564766653,"score_gpt":0.22976924991027306,"score_spread":0.2105873253455064,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2108804085","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99163955,0.0003361162,0.0008131213,0.0001793498,0.000010876138,0.000044821412,0.000037693917,0.0000064328524,0.006932153],"genre_scores_gemma":[0.99812704,0.0003266315,0.00041440467,0.000036187288,0.000011264719,0.000016977147,0.000044863733,0.000003897173,0.0010186317],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99831736,0.0007725824,0.00008512082,0.00015375657,0.00044981783,0.00022135416],"domain_scores_gemma":[0.9812408,0.013953905,0.0015244966,0.0004504848,0.0018658413,0.000964434],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026931637,0.00041313353,0.00026269627,0.0010596648,0.0008893209,0.0011724561,0.0002797305,0.00046204764,0.0034592885],"category_scores_gemma":[0.009251154,0.0001475886,0.00062424026,0.0018119841,0.00062742125,0.0012835036,0.0005642916,0.0007589799,0.0004492904],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019453454,0.005593103,0.7672563,0.0008478715,0.00075761013,0.0015556243,0.01236531,0.011074714,0.010223884,0.0056549273,0.0014378126,0.18128759],"study_design_scores_gemma":[0.00005318393,0.0062674326,0.9643694,0.00018790107,0.00030675746,0.00027978842,0.009866307,0.0075456942,0.0057930923,0.0012457023,0.0040230094,0.00006183144],"about_ca_topic_score_codex":0.0045208866,"about_ca_topic_score_gemma":0.0036865969,"teacher_disagreement_score":0.0045208866,"about_ca_system_score_codex":0.001432386,"about_ca_system_score_gemma":0.0011800948,"threshold_uncertainty_score":0.014242947},"labels":[],"label_agreement":null},{"id":"W2108932662","doi":"10.5267/j.msl.2012.01.009","title":"Effective factors on mobile phone customer satisfaction","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Mobile phone; Business; Computer science; Marketing; Advertising; Telecommunications","score_opus":0.015029942176246171,"score_gpt":0.25022672210647084,"score_spread":0.23519677993022467,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2108932662","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9916469,0.00028752926,0.00037777386,0.00028177383,0.000012357159,0.000040540366,0.00019807728,0.000010981967,0.007143967],"genre_scores_gemma":[0.99933016,0.000071423114,0.000102923164,0.000050839364,0.000010815059,0.000010197219,0.00009634294,0.0000027908077,0.00032454156],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99761766,0.0010892699,0.00021202384,0.00010997784,0.00063015387,0.00034087503],"domain_scores_gemma":[0.9859148,0.006503392,0.0030786074,0.00035286057,0.0023516242,0.0017987145],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016163713,0.00028812393,0.00035730022,0.0011837475,0.00051594834,0.001419226,0.00023343189,0.0005811944,0.007285159],"category_scores_gemma":[0.008999227,0.0001372215,0.0006771391,0.001417499,0.0005425657,0.0005262641,0.00047617508,0.0006156781,0.0006091914],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020684578,0.00058951747,0.9813457,0.00005584312,0.00011527073,0.0001759725,0.0005577702,0.00021735091,0.0004260515,0.00044830638,0.00050241937,0.015358887],"study_design_scores_gemma":[0.000010187107,0.00030445663,0.9969292,0.000019409523,0.00005145026,0.00013916804,0.0009453175,0.0005994841,0.00019765038,0.00018354158,0.0006102459,0.000009898414],"about_ca_topic_score_codex":0.0021269266,"about_ca_topic_score_gemma":0.0023021924,"teacher_disagreement_score":0.007285159,"about_ca_system_score_codex":0.0004453993,"about_ca_system_score_gemma":0.0007302716,"threshold_uncertainty_score":0.024371266},"labels":[],"label_agreement":null},{"id":"W2109081418","doi":"10.1509/jimk.18.3.18","title":"A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Quality","year":2010,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Market segmentation; Marketing; Global marketing; Cross-cultural; Business; Service quality; Context (archaeology); Economics; Service (business); Sociology; Geography","score_opus":0.04297348919160657,"score_gpt":0.37160609607386974,"score_spread":0.32863260688226315,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2109081418","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95715535,0.0009393817,0.020586293,0.0018261313,0.00009853804,0.00062926894,0.00019092755,0.000039627506,0.018534312],"genre_scores_gemma":[0.98711675,0.00059562037,0.01106669,0.00013853087,0.00002470921,0.00032239262,0.00007661411,0.000010907055,0.0006478483],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99615425,0.0027710032,0.00013239277,0.00033003022,0.00042004455,0.00019231647],"domain_scores_gemma":[0.985678,0.0112060085,0.00091745827,0.0005897115,0.0011996087,0.00040922867],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007408219,0.0008887287,0.0007708413,0.004282088,0.0021525885,0.003961064,0.0009778497,0.0018210929,0.004784604],"category_scores_gemma":[0.014409554,0.00045718797,0.0029273762,0.0062614353,0.0026630359,0.0043841386,0.0039443295,0.0023792123,0.00032289914],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034205845,0.0020573393,0.6737209,0.0007793442,0.0013221788,0.0011315527,0.068421654,0.007475124,0.000874292,0.05953012,0.002786891,0.18155852],"study_design_scores_gemma":[0.00021875152,0.0018770888,0.69141924,0.00078163075,0.0013388428,0.0008554036,0.11954776,0.12244466,0.0010755293,0.049816657,0.010359697,0.00026478252],"about_ca_topic_score_codex":0.021905053,"about_ca_topic_score_gemma":0.014370618,"teacher_disagreement_score":0.021905053,"about_ca_system_score_codex":0.0035295044,"about_ca_system_score_gemma":0.0019849034,"threshold_uncertainty_score":0.04355514},"labels":[],"label_agreement":null},{"id":"W2109347497","doi":"10.5267/j.msl.2012.02.013","title":"Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Loop (graph theory); Quality (philosophy); Process management; Service quality; Computer science; Causal model; Causal loop diagram; Service (business); Operations management; Knowledge management; Industrial engineering; Business; Marketing; Mathematics; Engineering; Statistics; Artificial intelligence; System dynamics; Physics","score_opus":0.08268962982218404,"score_gpt":0.2836750142801157,"score_spread":0.20098538445793168,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2109347497","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7441977,0.00024901584,0.24432959,0.0018432913,0.000045672197,0.0007841967,0.0006620214,0.0002434823,0.007644939],"genre_scores_gemma":[0.94952166,0.00017218603,0.04897282,0.000056190365,0.000009907573,0.00053500995,0.00019917263,0.000013031894,0.00052002876],"study_design_codex":"simulation_or_modeling","study_design_gemma":"observational","domain_scores_codex":[0.99671066,0.002591465,0.00011593865,0.00024246676,0.00020811062,0.00013128178],"domain_scores_gemma":[0.98522043,0.012909088,0.000985606,0.00024120444,0.0005142809,0.00012934145],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0054817176,0.0007664063,0.00048114336,0.0022048778,0.0006508351,0.0020079652,0.0012122599,0.0013716324,0.0035680216],"category_scores_gemma":[0.010955825,0.000497831,0.0013775332,0.0020058497,0.001268072,0.0022465654,0.0013270065,0.0016735451,0.00018453717],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008487609,0.0027432875,0.31464827,0.0010883288,0.0011084392,0.0007381641,0.02395499,0.31686452,0.0036435851,0.23647605,0.0017697678,0.096115895],"study_design_scores_gemma":[0.00010793353,0.000691924,0.025709735,0.00018916998,0.0003467738,0.00009701653,0.003354572,0.92076546,0.00091455923,0.045552116,0.0021972887,0.00007335354],"about_ca_topic_score_codex":0.012122453,"about_ca_topic_score_gemma":0.00812013,"teacher_disagreement_score":0.012122453,"about_ca_system_score_codex":0.0035921293,"about_ca_system_score_gemma":0.003213796,"threshold_uncertainty_score":0.028990448},"labels":[],"label_agreement":null},{"id":"W2110498431","doi":"","title":"Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens’ Quality Perceptions","year":2010,"lang":"en","type":"article","venue":"European Conference on Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Transactional leadership; Moderation; Service quality; Quality (philosophy); Service (business); Government (linguistics); Service delivery framework; Marketing; Business; Service design; Knowledge management; Public relations; Computer science; Psychology; Political science; Social psychology","score_opus":0.12415661521564281,"score_gpt":0.29405524536630057,"score_spread":0.16989863015065776,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2110498431","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9957118,0.00006174135,0.0012638997,0.0004656255,0.0000045526804,0.000024667928,0.000025836782,0.0000065589797,0.0024353387],"genre_scores_gemma":[0.9994467,0.000033879573,0.00033709325,0.000029186525,0.000003447911,0.000015063504,0.000017807639,0.0000029835312,0.00011381548],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967372,0.0016589453,0.00021498722,0.00036909018,0.0004973595,0.0005224513],"domain_scores_gemma":[0.9611168,0.027966876,0.004949382,0.002116359,0.0021214553,0.0017291168],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004015117,0.0002832121,0.00044728132,0.0010474869,0.00093655044,0.0025546944,0.00036654415,0.0009688866,0.0052239625],"category_scores_gemma":[0.021457583,0.00034174125,0.0006624953,0.0010630576,0.0016181946,0.0032487386,0.0019985922,0.0016553955,0.00019856989],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041657302,0.0010027018,0.9456426,0.00011374513,0.00019019791,0.00024282596,0.016403256,0.0009871635,0.0021624665,0.009212193,0.00021313815,0.023413213],"study_design_scores_gemma":[0.00004079738,0.0004536156,0.9560967,0.00008199872,0.00025114135,0.00013047592,0.02077819,0.009170158,0.0016646829,0.010025484,0.0012651987,0.00004152375],"about_ca_topic_score_codex":0.005682945,"about_ca_topic_score_gemma":0.005204618,"teacher_disagreement_score":0.005682945,"about_ca_system_score_codex":0.0011582628,"about_ca_system_score_gemma":0.0018573604,"threshold_uncertainty_score":0.021234214},"labels":[],"label_agreement":null},{"id":"W2110534759","doi":"10.5539/ibr.v2n3p85","title":"Customer Value Analysis from a Customer's Perspective: Case of Turkish Airlines Domestic Passengers","year":2009,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer equity; Customer advocacy; Customer retention; Customer profitability; Customer to customer; Customer value; Customer lifetime value; Customer intelligence; Customer delight; Turkish; Voice of the customer; Service quality; Economics; Service (business); Profit (economics); Microeconomics","score_opus":0.04951547647630995,"score_gpt":0.3843977714641162,"score_spread":0.33488229498780625,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2110534759","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9837034,0.0003618191,0.0011866343,0.0009212022,0.000014021345,0.000032272525,0.000074425094,0.000009386861,0.013696822],"genre_scores_gemma":[0.9978617,0.00020981132,0.0004408433,0.000061166866,0.0000061959777,0.000007710387,0.000028036566,0.0000032403962,0.0013812755],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99923134,0.00031956952,0.00002655913,0.000056450688,0.00014981479,0.00021621032],"domain_scores_gemma":[0.99841213,0.0009535094,0.00011535924,0.000032280608,0.0003319513,0.00015482801],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087200355,0.0003392832,0.00029578755,0.0016695632,0.002827329,0.0020739795,0.0008669487,0.002097475,0.003769609],"category_scores_gemma":[0.0014334039,0.00022389872,0.00046475566,0.002354803,0.0013027205,0.0011760393,0.0008660652,0.0010936778,0.00033697978],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018011238,0.0018739183,0.20084858,0.0011478699,0.00014529836,0.22404686,0.28108808,0.024961,0.013407129,0.08557981,0.023213563,0.14188682],"study_design_scores_gemma":[0.000080700556,0.00092554494,0.1524058,0.00038459603,0.0001840247,0.030881383,0.66920227,0.084477894,0.007868768,0.009130481,0.04418008,0.00027858783],"about_ca_topic_score_codex":0.046214104,"about_ca_topic_score_gemma":0.0494515,"teacher_disagreement_score":0.046214104,"about_ca_system_score_codex":0.0041290945,"about_ca_system_score_gemma":0.0012343986,"threshold_uncertainty_score":0.091890216},"labels":[],"label_agreement":null},{"id":"W2110546370","doi":"","title":"Determinantes del éxito de las relaciones fabricante-distribuidor: El caso de los concesionarios de automóviles estadounidenses en España","year":2007,"lang":"en","type":"article","venue":"Dialnet (Universidad de la Rioja)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.01097269738497836,"score_gpt":0.26772982734816325,"score_spread":0.2567571299631849,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2110546370","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985353,0.000052878426,0.00003530426,0.00003876424,7.0457475e-7,0.0000027033489,0.000045606877,0.0000016272376,0.0012871712],"genre_scores_gemma":[0.99856263,0.00008218236,0.000041142805,0.0000064863743,0.000003111514,0.000003807739,0.00011993977,0.0000016104187,0.0011791778],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99956566,0.00012790076,0.000029030869,0.00007396556,0.000077490105,0.00012590799],"domain_scores_gemma":[0.99635786,0.001555549,0.0010704603,0.00017186283,0.0004676901,0.00037651646],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012788512,0.00022079892,0.00020560042,0.0008011463,0.00044629708,0.0014804228,0.00048224392,0.00050433184,0.004343347],"category_scores_gemma":[0.0029949597,0.00017005003,0.0002501653,0.00094458123,0.0007899352,0.00061133277,0.00095429784,0.00059864053,0.0004199743],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001241091,0.000097404394,0.99096674,0.00000969912,0.000015048346,0.0001925292,0.002353561,0.00012824169,0.00023027306,0.00026921084,0.00010296818,0.0055101495],"study_design_scores_gemma":[0.0000028971406,0.000036284764,0.99418616,0.000010911039,0.000008819695,0.00007044088,0.0048689083,0.00024918956,0.00006410615,0.00006590875,0.00043303522,0.0000032984462],"about_ca_topic_score_codex":0.044842005,"about_ca_topic_score_gemma":0.050294455,"teacher_disagreement_score":0.044842005,"about_ca_system_score_codex":0.0008426644,"about_ca_system_score_gemma":0.0005469478,"threshold_uncertainty_score":0.08916199},"labels":[],"label_agreement":null},{"id":"W2110672409","doi":"10.1016/j.jretconser.2010.03.017","title":"A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia","year":2010,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Loyalty business model; Feeling; Internationalization; Structural equation modeling; Marketing; Business; Psychology; Order (exchange); Advertising; Social psychology; Computer science","score_opus":0.02121738125884284,"score_gpt":0.27671071814923986,"score_spread":0.25549333689039705,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2110672409","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994711,0.000017193905,0.000010056824,0.000019355939,0.0000021803132,0.0000018163594,0.0000031387767,1.2093834e-7,0.00047507655],"genre_scores_gemma":[0.9995146,0.000054865846,0.000033039443,0.000048479556,0.0000017670757,0.0000034062962,0.000011794933,0.0000012005306,0.00033086666],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99926454,0.0003279003,0.000052054675,0.000069508475,0.0001158906,0.000170055],"domain_scores_gemma":[0.9961492,0.0015273365,0.00074792164,0.00022861018,0.0006842531,0.00066280196],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002172947,0.0003046824,0.0003252181,0.0008524899,0.0028732875,0.0025011315,0.0003838386,0.0004837513,0.001684516],"category_scores_gemma":[0.0030509706,0.0003715425,0.00040266677,0.0014502234,0.002104241,0.0012709167,0.0014050618,0.0015309579,0.00019264476],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016737862,0.0005807575,0.5197917,0.000049968137,0.000092877686,0.00082705816,0.46901798,0.000044202956,0.0017007153,0.0008250513,0.00023471772,0.006667583],"study_design_scores_gemma":[0.000010083218,0.00031690605,0.44478834,0.000042444,0.00005337284,0.00035647972,0.55241823,0.0001704946,0.00034431007,0.000086714754,0.0013888916,0.000023767863],"about_ca_topic_score_codex":0.028507365,"about_ca_topic_score_gemma":0.057792455,"teacher_disagreement_score":0.028507365,"about_ca_system_score_codex":0.0013639942,"about_ca_system_score_gemma":0.0011539937,"threshold_uncertainty_score":0.056682825},"labels":[],"label_agreement":null},{"id":"W2110930378","doi":"10.1037/a0031666","title":"Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.","year":2013,"lang":"en","type":"review","venue":"Journal of Applied Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":378,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Service (business); Service quality; Service guarantee; Psychology; Service delivery framework; Meta-analysis; Business; Service design; Marketing; Environmental resource management; Economics; Medicine","score_opus":0.1611612288024148,"score_gpt":0.37626587768159875,"score_spread":0.21510464887918396,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2110930378","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0006684063,0.9985037,0.00025136437,0.00022624317,0.00004781975,0.000037678405,0.00013391903,0.0000054795637,0.00012537747],"genre_scores_gemma":[0.02707437,0.97046196,0.0013207471,0.0004727572,0.00009480244,0.0002044168,0.0002974763,0.000011504088,0.000061925966],"study_design_codex":"systematic_review","study_design_gemma":"meta_analysis","domain_scores_codex":[0.9874723,0.0060305996,0.0033019301,0.0012228735,0.0017733718,0.00019892487],"domain_scores_gemma":[0.9175953,0.06580605,0.010180821,0.0018892797,0.0039390335,0.00058947416],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.023576912,0.0016416595,0.007108413,0.010243834,0.0006672242,0.0039719376,0.0024935093,0.0016971987,0.0030827115],"category_scores_gemma":[0.08173709,0.0014241373,0.0123597635,0.011553993,0.0010232925,0.0032820827,0.0021070384,0.0020873724,0.00030703825],"study_design_candidate":"meta_analysis","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00053402834,0.00006146854,0.008855684,0.661014,0.16064616,0.00019376911,0.0005767844,0.00047565685,0.00018349104,0.0013353485,0.0033058228,0.16281778],"study_design_scores_gemma":[0.00030390048,0.0003707859,0.01531104,0.35273764,0.5961074,0.0004966346,0.0004773397,0.0003521962,0.00041454434,0.0034924701,0.029854426,0.00008159274],"about_ca_topic_score_codex":0.0073172413,"about_ca_topic_score_gemma":0.01809435,"teacher_disagreement_score":0.023576912,"about_ca_system_score_codex":0.002768025,"about_ca_system_score_gemma":0.0092782285,"threshold_uncertainty_score":0.12468815},"labels":[],"label_agreement":null},{"id":"W2111387656","doi":"10.5539/ass.v10n17p250","title":"Mediating Role of Personality Factors in the relationship between Internal Marketing and Customer Orientation: A Review","year":2014,"lang":"en","type":"review","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Relationship marketing; Internal marketing; Marketing management; Marketing strategy; Customer orientation","score_opus":0.0733714251690784,"score_gpt":0.35965164846239206,"score_spread":0.28628022329331365,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2111387656","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0006336786,0.9988908,0.00005397256,0.00014963267,0.000040520034,0.000004945374,0.00001120737,0.0000020243754,0.00021308425],"genre_scores_gemma":[0.0041564293,0.9955128,0.00012712937,0.00005847887,0.00006207755,0.000008815611,0.00001569863,6.554908e-7,0.00005798058],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9993187,0.00022039871,0.0001437921,0.00011579524,0.0001615456,0.000039797636],"domain_scores_gemma":[0.99325305,0.005180479,0.0007229746,0.000071724266,0.0006357093,0.00013607604],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002341794,0.00087902514,0.0018471534,0.0036151647,0.0004310421,0.0017149077,0.0012866822,0.0011119234,0.002241284],"category_scores_gemma":[0.005665012,0.0004634828,0.0012975513,0.0042297496,0.0008749336,0.0014662552,0.0006378474,0.00086655223,0.00042119392],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020593163,0.00022603864,0.010938324,0.12051601,0.0010861543,0.0005742488,0.0005323679,0.00032420806,0.0004518977,0.0024008853,0.0060332897,0.8567106],"study_design_scores_gemma":[0.0001340024,0.0011270922,0.14102058,0.23738083,0.012985818,0.0072382563,0.0033187002,0.0009779431,0.0022894598,0.006759749,0.5865287,0.00023889971],"about_ca_topic_score_codex":0.0038935684,"about_ca_topic_score_gemma":0.005925845,"teacher_disagreement_score":0.0038935684,"about_ca_system_score_codex":0.000772902,"about_ca_system_score_gemma":0.0035471239,"threshold_uncertainty_score":0.012384713},"labels":[],"label_agreement":null},{"id":"W2111836453","doi":"10.5539/ass.v11n10p73","title":"Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":132,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Customer satisfaction; Business; SERVQUAL; Marketing; Loyalty business model; Vietnamese; Customer retention; Empathy; Customer advocacy; Service (business); Psychology","score_opus":0.08665024848902621,"score_gpt":0.3489563883180803,"score_spread":0.2623061398290541,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2111836453","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99804676,0.00013232943,0.0001987622,0.00020769736,0.000004329396,0.00002029411,0.00003541952,0.0000031018792,0.0013513116],"genre_scores_gemma":[0.9985203,0.00026738227,0.00027232146,0.000050354134,0.000004129348,0.0000115266985,0.000033748634,0.000002650956,0.00083763164],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9993369,0.0002995468,0.00003381633,0.000048882182,0.00010294192,0.00017792622],"domain_scores_gemma":[0.9988871,0.00045103126,0.00013428705,0.00004046605,0.00020509124,0.0002819771],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009113468,0.00022025264,0.00026786665,0.000700361,0.002243248,0.001388233,0.0004660295,0.0006733048,0.0017339586],"category_scores_gemma":[0.0013252237,0.00019657212,0.00032433102,0.0016512359,0.000751735,0.0007263775,0.0008779981,0.0006594823,0.00013916142],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004098875,0.0021240069,0.67438775,0.0008016196,0.00013329464,0.06682515,0.17870864,0.004149927,0.00407025,0.0072980816,0.004609047,0.056482337],"study_design_scores_gemma":[0.000058028127,0.0014608492,0.4345111,0.00024002028,0.000117523836,0.012457762,0.51756406,0.012464736,0.002452455,0.0011072212,0.017478539,0.000087824395],"about_ca_topic_score_codex":0.052543145,"about_ca_topic_score_gemma":0.06772426,"teacher_disagreement_score":0.052543145,"about_ca_system_score_codex":0.002353047,"about_ca_system_score_gemma":0.0018657037,"threshold_uncertainty_score":0.104474604},"labels":[],"label_agreement":null},{"id":"W2111900000","doi":"10.1177/1938965512443347","title":"Scripting Employees","year":2012,"lang":"en","type":"article","venue":"Cornell Hospitality Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Scripting language; Service (business); Task (project management); Hospitality; Hospitality industry; Notice; Business; Marketing; Customer relationship management; Service recovery; Order (exchange); Computer science; Tourism; Service quality; Management","score_opus":0.03235269656871391,"score_gpt":0.2404335431051897,"score_spread":0.2080808465364758,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2111900000","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92470354,0.00045361856,0.009042153,0.0016417565,0.00015217875,0.00013198527,0.00011976871,0.00033950215,0.06341547],"genre_scores_gemma":[0.9863892,0.00014317561,0.0029407092,0.000541537,0.000028079236,0.000030181185,0.00008121587,0.000044090873,0.009801705],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9974673,0.0012135168,0.00016748135,0.00016667512,0.00062964705,0.0003554283],"domain_scores_gemma":[0.99300873,0.0016764324,0.0018584993,0.0012511989,0.001111645,0.0010934565],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021203735,0.00020009701,0.0001227915,0.00029456284,0.0014197147,0.0021385725,0.00033117065,0.0004015413,0.0074673626],"category_scores_gemma":[0.011389787,0.00014075339,0.00013791714,0.0003024349,0.0012084018,0.0015780042,0.0013549976,0.00071317767,0.0013658772],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004757091,0.00037730148,0.24205439,0.00039952467,0.000053108746,0.002250229,0.21233328,0.00085830555,0.028100751,0.02825467,0.03297105,0.45187172],"study_design_scores_gemma":[0.00002377655,0.0009964379,0.35789266,0.00041728848,0.000049257465,0.0052494174,0.23720045,0.0041806824,0.01557482,0.013838832,0.36433038,0.0002460439],"about_ca_topic_score_codex":0.0022028207,"about_ca_topic_score_gemma":0.0036205691,"teacher_disagreement_score":0.0074673626,"about_ca_system_score_codex":0.0010019463,"about_ca_system_score_gemma":0.00084742036,"threshold_uncertainty_score":0.024980783},"labels":[],"label_agreement":null},{"id":"W2112766366","doi":"10.5539/ijms.v4n5p139","title":"Market Orientation Practices of Multinationals in Lagos, Nigeria","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Multinational corporation; Business; Market orientation; Marketing; Customer orientation; Finance","score_opus":0.055471244241424744,"score_gpt":0.37104929237250983,"score_spread":0.3155780481310851,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2112766366","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991222,0.00010427501,0.000014222837,0.00006954306,0.0000028099473,0.0000037254488,0.00000474888,3.7000456e-7,0.00067808083],"genre_scores_gemma":[0.9987502,0.00034487204,0.000058546244,0.000059878188,0.000002293993,0.0000041723706,0.000008232053,5.914526e-7,0.00077114516],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99970776,0.00010982541,0.000022150489,0.00002330937,0.0000544128,0.00008247237],"domain_scores_gemma":[0.99890554,0.0002529595,0.000443296,0.00002373355,0.00012938648,0.00024501194],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00077856844,0.00015658737,0.00014216184,0.00060496764,0.0013905201,0.0011647036,0.00013521448,0.00025216173,0.0012577352],"category_scores_gemma":[0.0012385348,0.00013598135,0.000056390174,0.0005642075,0.00077766756,0.0005284597,0.00046791445,0.00032013527,0.000096998876],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000082536906,0.00016834703,0.83152705,0.000095337025,0.0000085415995,0.001430992,0.1277879,0.0000725546,0.003316244,0.0010576337,0.00053113245,0.033921752],"study_design_scores_gemma":[0.000004218304,0.00029940638,0.634706,0.000104198276,0.000008040818,0.00087752833,0.35442996,0.00011484833,0.0004448081,0.0001399157,0.008854767,0.00001623912],"about_ca_topic_score_codex":0.007370108,"about_ca_topic_score_gemma":0.022107624,"teacher_disagreement_score":0.007370108,"about_ca_system_score_codex":0.0006952851,"about_ca_system_score_gemma":0.0006903622,"threshold_uncertainty_score":0.014654458},"labels":[],"label_agreement":null},{"id":"W2112897944","doi":"10.1375/jsc.4.1.52","title":"How to Measure Client Satisfaction With Stop Smoking Services: A Pilot Project in the UK National Health Service","year":2009,"lang":"en","type":"article","venue":"The Journal of Smoking Cessation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Economic and Social Research Council","keywords":"Service (business); Quarter (Canadian coin); Intraclass correlation; Reliability (semiconductor); Patient satisfaction; Medicine; Psychology; Family medicine; Customer satisfaction; Service delivery framework; Nursing; Business; Marketing; Clinical psychology; Psychometrics; Geography","score_opus":0.058039617336244444,"score_gpt":0.28928217354164854,"score_spread":0.2312425562054041,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2112897944","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9938963,0.000049274488,0.0012982687,0.00029712525,0.000013058008,0.0031843386,0.00010620385,0.00003456402,0.0011208273],"genre_scores_gemma":[0.9837171,0.00014065154,0.010181145,0.00018222348,0.000014042898,0.0045811394,0.00022861984,0.000023195304,0.0009317696],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9808591,0.013403007,0.0011143663,0.0003679993,0.0029062151,0.0013493032],"domain_scores_gemma":[0.97572064,0.009963283,0.0014856169,0.0014044755,0.008771065,0.0026549874],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.029686699,0.00045489403,0.0007208322,0.0012967272,0.0016497689,0.0016387703,0.0011222311,0.0007504069,0.003945984],"category_scores_gemma":[0.036137775,0.0007286914,0.00066000636,0.0016821658,0.0012663672,0.0013256579,0.0022184744,0.0013057882,0.00074678863],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019200614,0.014545783,0.60905075,0.000891411,0.00008268629,0.00081820635,0.056342535,0.0008506111,0.0060736476,0.00042704787,0.0030790686,0.30591825],"study_design_scores_gemma":[0.0007569671,0.026322603,0.8937958,0.00028825563,0.00011009234,0.0006725899,0.06421886,0.005534563,0.003678059,0.00022064576,0.004294875,0.000106665066],"about_ca_topic_score_codex":0.033500765,"about_ca_topic_score_gemma":0.042382702,"teacher_disagreement_score":0.033500765,"about_ca_system_score_codex":0.004805206,"about_ca_system_score_gemma":0.008990708,"threshold_uncertainty_score":0.15700018},"labels":[],"label_agreement":null},{"id":"W2113531783","doi":"10.1177/1094670505279699","title":"Service Customization Through Employee Adaptiveness","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":421,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Personalization; Service (business); Context (archaeology); Business; Interpersonal communication; Psychology; Social psychology","score_opus":0.14661717493701606,"score_gpt":0.3755551669309919,"score_spread":0.22893799199397583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2113531783","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95679593,0.00009188507,0.0078623155,0.00054538576,0.000009217588,0.00004775434,0.000016393826,0.00008493061,0.034546115],"genre_scores_gemma":[0.99830663,0.000024874447,0.00068289234,0.000058485653,0.0000046707623,0.000010420872,0.00000985309,0.000006478555,0.00089578633],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99881506,0.0005302458,0.000040297156,0.00018945916,0.00018971898,0.00023533442],"domain_scores_gemma":[0.9945991,0.0022645213,0.0012643067,0.0007004174,0.00050719443,0.0006644608],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015080731,0.00019218205,0.00012708023,0.0006513151,0.00045734688,0.0011894476,0.0002933709,0.0004341818,0.0033728145],"category_scores_gemma":[0.0072662234,0.00015524816,0.00024090458,0.0004738306,0.0010883196,0.0011538711,0.001340247,0.0006499441,0.00027153388],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029137603,0.0018034619,0.56272054,0.00013329688,0.0001605497,0.0005295521,0.010296628,0.0038671393,0.017174816,0.046624277,0.00230546,0.354093],"study_design_scores_gemma":[0.000053887507,0.0007561151,0.91898066,0.00009797099,0.0001077873,0.0009175141,0.0060098236,0.01562541,0.00604134,0.040769268,0.010577633,0.000062602005],"about_ca_topic_score_codex":0.001190097,"about_ca_topic_score_gemma":0.0012716916,"teacher_disagreement_score":0.0033728145,"about_ca_system_score_codex":0.0005710383,"about_ca_system_score_gemma":0.00065468036,"threshold_uncertainty_score":0.011283219},"labels":[],"label_agreement":null},{"id":"W2113757117","doi":"10.1111/j.1559-1816.2004.tb02571.x","title":"Intercultural Study of Personal Space: A Case Study","year":2004,"lang":"en","type":"article","venue":"Journal of Applied Social Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":122,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal","funders":"","keywords":"Personal space; Psychology; Interpersonal communication; Interview; Social psychology; Space (punctuation); Interpersonal relationship; Face (sociological concept); Cultural values; Sociology; Gender studies; Anthropology; Social science; Computer science","score_opus":0.05126479666099685,"score_gpt":0.34912534739990525,"score_spread":0.2978605507389084,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2113757117","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9866175,0.00063689257,0.0018475512,0.0010145754,0.000052389456,0.000084958745,0.000030932926,0.000010275779,0.009704966],"genre_scores_gemma":[0.99503446,0.0008610384,0.0013156529,0.00017583735,0.000026680847,0.000054298274,0.000013660372,0.000010602367,0.002507806],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99483925,0.0037747016,0.00012385365,0.0002483039,0.0004203318,0.00059366185],"domain_scores_gemma":[0.9947901,0.0028121434,0.00056074996,0.0004695836,0.00046726863,0.0009002082],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038253432,0.0007001177,0.00044368027,0.0015917744,0.012533324,0.0036187838,0.0016399738,0.002501398,0.003293701],"category_scores_gemma":[0.007036886,0.0004704682,0.000613315,0.0016316435,0.004302208,0.0029218546,0.005139184,0.0027412442,0.00050759857],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000105259496,0.001007548,0.03519077,0.00024017216,0.000040751016,0.04885015,0.87995607,0.00025162986,0.0017548996,0.007999663,0.001532014,0.023071056],"study_design_scores_gemma":[0.000017688166,0.00029478082,0.013174441,0.00018218737,0.0000365856,0.022001866,0.93881375,0.00052934146,0.001210268,0.0010873906,0.022610066,0.00004165225],"about_ca_topic_score_codex":0.007767839,"about_ca_topic_score_gemma":0.018008938,"teacher_disagreement_score":0.012533324,"about_ca_system_score_codex":0.0023479168,"about_ca_system_score_gemma":0.0013602199,"threshold_uncertainty_score":0.020230532},"labels":[],"label_agreement":null},{"id":"W2114016585","doi":"10.1177/1094670505276629","title":"Transactions vs. Relationships: What Should the Company Emphasize?","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Transactional leadership; Marketing; Relationship marketing; Relevance (law); Business; Transactional analysis; Marketing management; Knowledge management; Computer science; Economics; Psychology; Management","score_opus":0.2541460796277862,"score_gpt":0.3913824357801697,"score_spread":0.1372363561523835,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114016585","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.33630478,0.065229766,0.015244725,0.39669073,0.003938976,0.00018527813,0.00027329935,0.00011579834,0.18201664],"genre_scores_gemma":[0.96277606,0.014369643,0.0023852566,0.011317727,0.0018985322,0.00006692572,0.00007017756,0.00005968629,0.0070559853],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9970873,0.00140284,0.00014303277,0.0002590409,0.00076471013,0.00034314234],"domain_scores_gemma":[0.98302436,0.007625506,0.0022541694,0.00041356796,0.0020501968,0.0046322253],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0052703535,0.00037794063,0.0006435801,0.0011190285,0.0016649369,0.009637524,0.0011144663,0.004229966,0.007595349],"category_scores_gemma":[0.016660063,0.0002757007,0.00029937792,0.0020137327,0.0053027426,0.011063043,0.0015540001,0.0029181298,0.0016009704],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007308773,0.00058738305,0.1054836,0.0016270785,0.00021493337,0.0011131121,0.0139159,0.0009775403,0.0024018895,0.27734116,0.06058267,0.5350238],"study_design_scores_gemma":[0.00022774152,0.000980693,0.2828338,0.0066829287,0.0003856243,0.0023688609,0.08872333,0.005069673,0.002055265,0.35766113,0.25273088,0.00028008517],"about_ca_topic_score_codex":0.0030773208,"about_ca_topic_score_gemma":0.0049472437,"teacher_disagreement_score":0.009637524,"about_ca_system_score_codex":0.0027761674,"about_ca_system_score_gemma":0.0017932216,"threshold_uncertainty_score":0.027872562},"labels":[],"label_agreement":null},{"id":"W2114026213","doi":"10.5430/ijfr.v6n1p43","title":"Modelling the Antecedent and Consequence of Consumer Perceived Deception in Loan Services","year":2014,"lang":"en","type":"article","venue":"International Journal of Financial Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loan; Generalizability theory; Structural equation modeling; Antecedent (behavioral psychology); Service provider; Context (archaeology); Business; Marketing; Financial services; Service (business); Deception; Service quality; Psychology; Finance; Social psychology; Computer science","score_opus":0.06772143352333163,"score_gpt":0.3499578552825635,"score_spread":0.2822364217592319,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114026213","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99622226,0.00007300635,0.0018051659,0.00031344124,0.000005434721,0.000047929076,0.0000569275,0.000004956966,0.0014708677],"genre_scores_gemma":[0.9992235,0.000056127246,0.0005086544,0.000015640202,0.00000253539,0.000019499439,0.00004451228,9.2840315e-7,0.00012869888],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984669,0.0007696265,0.000126212,0.00014170678,0.00023697024,0.0002585687],"domain_scores_gemma":[0.9690131,0.022445459,0.0052394066,0.00091101596,0.001868853,0.0005221934],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032117697,0.00039742692,0.00035807886,0.00081155344,0.0005811955,0.0017688273,0.0006133117,0.0010261739,0.0034243376],"category_scores_gemma":[0.02089201,0.0003433018,0.00069137383,0.00090684305,0.001037945,0.0014639873,0.0013812089,0.0017389678,0.00018115845],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003438092,0.0008679923,0.95688236,0.0002020647,0.00016903308,0.00085797475,0.005176639,0.011989396,0.00084598066,0.007994722,0.00030302885,0.014366928],"study_design_scores_gemma":[0.000086416185,0.0010636526,0.8003641,0.00023119268,0.00041384227,0.00044676574,0.012022136,0.17331927,0.0014049202,0.00946868,0.0011143147,0.00006480258],"about_ca_topic_score_codex":0.015039293,"about_ca_topic_score_gemma":0.013217567,"teacher_disagreement_score":0.015039293,"about_ca_system_score_codex":0.0021800285,"about_ca_system_score_gemma":0.0026325053,"threshold_uncertainty_score":0.029903531},"labels":[],"label_agreement":null},{"id":"W2114029499","doi":"","title":"Satisfacción y poder en los canales de distribución","year":2004,"lang":"es","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec","funders":"","keywords":"Power (physics); Intermediary; Distribution (mathematics); Social psychology; Psychology; Business; Marketing; Mathematics; Physics","score_opus":0.15473940643064873,"score_gpt":0.502636614956086,"score_spread":0.34789720852543726,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114029499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.74019945,0.0065751933,0.043026175,0.0062052542,0.00016465886,0.00018292874,0.00041387515,0.0004054351,0.20282704],"genre_scores_gemma":[0.97111243,0.0012115906,0.0052312887,0.00020404685,0.00003759844,0.00004714232,0.00006144625,0.000028831982,0.022065572],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9985422,0.0004463906,0.00006942352,0.00021467541,0.0004895718,0.00023772535],"domain_scores_gemma":[0.9967481,0.0007273267,0.00091084634,0.00022434059,0.0009794608,0.0004098734],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014568606,0.0003700649,0.00033932945,0.0015200147,0.0017118825,0.0068211663,0.0007030117,0.001193268,0.011282647],"category_scores_gemma":[0.003883093,0.00028952913,0.00041370478,0.0022392375,0.0040493216,0.004436079,0.0023972383,0.0009670836,0.0008307548],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006408185,0.00033928902,0.22729467,0.0011479578,0.00013969005,0.0007943985,0.028630547,0.0040579922,0.0113825435,0.4743442,0.0049705603,0.24625738],"study_design_scores_gemma":[0.00013791792,0.0017349414,0.4612607,0.001302678,0.00028533168,0.0014977882,0.056624338,0.010668719,0.010242644,0.16998573,0.2859224,0.00033683062],"about_ca_topic_score_codex":0.019098869,"about_ca_topic_score_gemma":0.023685047,"teacher_disagreement_score":0.019098869,"about_ca_system_score_codex":0.0035814608,"about_ca_system_score_gemma":0.0030420767,"threshold_uncertainty_score":0.03797543},"labels":[],"label_agreement":null},{"id":"W2114219022","doi":"","title":"Oops! Many Marketing Models are Wrong","year":2012,"lang":"en","type":"article","venue":"Dialnet (Universidad de la Rioja)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Marketing; Computer science; Business","score_opus":0.0205421427183587,"score_gpt":0.23661440746765,"score_spread":0.2160722647492913,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114219022","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":"evaluation","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":"evaluation","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.017015861,0.016294148,0.318528,0.47783786,0.010512858,0.00010981158,0.001869495,0.0043445514,0.15348749],"genre_scores_gemma":[0.5420191,0.0303886,0.22738512,0.08516583,0.006378103,0.0003748319,0.0019107038,0.0043264986,0.10205121],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99169695,0.004194108,0.00037182725,0.0007701064,0.0026932883,0.00027372307],"domain_scores_gemma":[0.97695905,0.013809393,0.0015069454,0.004709326,0.0025250826,0.0004902945],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.010375533,0.0016672577,0.0009860237,0.0020851784,0.0019085257,0.009475293,0.0018797877,0.0037472162,0.022539582],"category_scores_gemma":[0.045375835,0.0008476518,0.0012907928,0.0019719987,0.006392623,0.019544894,0.0035142694,0.00634996,0.00864652],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000089730755,0.00005710529,0.002034377,0.00039510496,0.0001463709,0.00028539283,0.002060418,0.007298469,0.00023427332,0.78399485,0.1045967,0.09880717],"study_design_scores_gemma":[0.000017829934,0.00002176422,0.00034977985,0.00047560618,0.00003148748,0.00027276546,0.0010022005,0.010821635,0.00028981292,0.7446619,0.24200013,0.000054981327],"about_ca_topic_score_codex":0.0049137594,"about_ca_topic_score_gemma":0.0038384267,"teacher_disagreement_score":0.98962444,"about_ca_system_score_codex":0.0025587818,"about_ca_system_score_gemma":0.0021275948,"threshold_uncertainty_score":0.07540244},"labels":[],"label_agreement":null},{"id":"W2114354501","doi":"10.1509/jmkg.71.1.67","title":"A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics","year":2006,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":533,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Loyalty; Loyalty business model; Customer delight; Situational ethics; Moderation; Psychology; Service quality; Social psychology; Service (business)","score_opus":0.015553195159583552,"score_gpt":0.24624256364212588,"score_spread":0.23068936848254232,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114354501","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999106,0.00004743627,0.00021519707,0.000055367524,0.000003517882,0.000010300636,0.00023031024,0.0000039443,0.0003278039],"genre_scores_gemma":[0.99894756,0.000038026283,0.00019627801,0.000021823145,0.000005511513,0.000021197679,0.00044816235,0.0000018522378,0.00031964883],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987962,0.00059184467,0.00006199158,0.000104400366,0.00020773186,0.00023774184],"domain_scores_gemma":[0.9900726,0.0032354603,0.002878405,0.0007064115,0.0015239677,0.0015831772],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028425853,0.00023576755,0.00026419753,0.0008948402,0.00083323906,0.0006986724,0.0004421342,0.000502347,0.002752505],"category_scores_gemma":[0.008610336,0.00023952444,0.00060554105,0.0013103154,0.00037440137,0.0007424403,0.0007294383,0.00090225105,0.0004280311],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020721799,0.00022780964,0.9950199,0.000007032599,0.00007188694,0.00003977538,0.0004340155,0.000117031064,0.00028251234,0.00010420997,0.00014676353,0.0033418362],"study_design_scores_gemma":[0.000007703059,0.00050313823,0.99724054,0.000007824186,0.00005168215,0.000046850255,0.000501618,0.0010706799,0.00020345874,0.0000516031,0.00030479138,0.000010037949],"about_ca_topic_score_codex":0.036815878,"about_ca_topic_score_gemma":0.03585976,"teacher_disagreement_score":0.036815878,"about_ca_system_score_codex":0.000849346,"about_ca_system_score_gemma":0.0015725056,"threshold_uncertainty_score":0.073203206},"labels":[],"label_agreement":null},{"id":"W2115643216","doi":"10.1002/j.2158-1592.2005.tb00194.x","title":"CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS","year":2005,"lang":"en","type":"article","venue":"Journal of Business Logistics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":56,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Business; Loyalty business model; Marketing; Service quality; Supply chain; Customer advocacy; Customer retention; Structural equation modeling; Service (business); Computer science","score_opus":0.03796545607648293,"score_gpt":0.25641872841317515,"score_spread":0.2184532723366922,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2115643216","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966061,0.0000811096,0.0003063609,0.00013430495,0.0000034899365,0.000017858789,0.000020027617,0.000006002873,0.0028247712],"genre_scores_gemma":[0.9994282,0.000060429687,0.00022414592,0.000029254345,0.0000041253247,0.000010336714,0.000031612883,0.000003439748,0.0002084201],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985807,0.00069977157,0.00008906037,0.00008903047,0.00032234142,0.00021915672],"domain_scores_gemma":[0.9813048,0.011196547,0.0025242555,0.0005322375,0.0015866223,0.0028555782],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001993239,0.00020799412,0.00027786294,0.0013565188,0.0007292673,0.0023560387,0.00027875876,0.0009047208,0.0047897566],"category_scores_gemma":[0.012100938,0.0003287378,0.00045919427,0.0014040772,0.0014328532,0.0013088038,0.001142387,0.0015801145,0.00040686622],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034382686,0.002466476,0.97421527,0.00005438865,0.00008492831,0.0001521799,0.0017043088,0.0010612791,0.0008274296,0.002808857,0.00028141926,0.015999615],"study_design_scores_gemma":[0.000037135855,0.00050508254,0.9845426,0.00007070877,0.00010270772,0.0001706699,0.0035322136,0.0077797193,0.0005658312,0.0021646945,0.000509603,0.0000189766],"about_ca_topic_score_codex":0.0059838286,"about_ca_topic_score_gemma":0.006791827,"teacher_disagreement_score":0.0059838286,"about_ca_system_score_codex":0.0008530579,"about_ca_system_score_gemma":0.0011977878,"threshold_uncertainty_score":0.016023397},"labels":[],"label_agreement":null},{"id":"W2115709928","doi":"10.5430/bmr.v1n1p96","title":"CRM: A Conceptual Framework of Enablers and Perspectives","year":2012,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perspective (graphical); Knowledge management; Customer relationship management; Business; Process management; Dual (grammatical number); Sample (material); Macro; Value (mathematics); Computer science; Marketing","score_opus":0.11098776660861859,"score_gpt":0.34093939877327456,"score_spread":0.22995163216465597,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2115709928","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.04620608,0.015053276,0.42738894,0.056492914,0.0006962337,0.00069471385,0.0006558502,0.00034195549,0.45247003],"genre_scores_gemma":[0.85519457,0.01198644,0.118917935,0.0031751776,0.00043620507,0.00080568914,0.00030454635,0.000082140396,0.009097205],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99302155,0.0047424193,0.0003140111,0.00054613856,0.00086145656,0.00051445886],"domain_scores_gemma":[0.9932948,0.004179534,0.0007454023,0.0004237307,0.0007016451,0.000654854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009971776,0.0010647805,0.00059231976,0.0071593644,0.0024909936,0.012532327,0.0019492909,0.0030625183,0.003943882],"category_scores_gemma":[0.0063599385,0.00039904338,0.0010536626,0.0060894676,0.0139802275,0.017372701,0.0062300274,0.0035913428,0.0006719051],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000007306283,0.000015010001,0.0005118749,0.00015692806,0.000012922658,0.00015108444,0.004208531,0.00047544614,0.000114326554,0.98507375,0.0007179139,0.008554894],"study_design_scores_gemma":[0.000027636921,0.00010460746,0.0013688629,0.0015702684,0.000055516513,0.00065798755,0.025773896,0.004065412,0.00040885483,0.8161552,0.14976084,0.000050950497],"about_ca_topic_score_codex":0.0028471886,"about_ca_topic_score_gemma":0.0018301604,"teacher_disagreement_score":0.012532327,"about_ca_system_score_codex":0.005194565,"about_ca_system_score_gemma":0.0070721484,"threshold_uncertainty_score":0.05273646},"labels":[],"label_agreement":null},{"id":"W2115944483","doi":"10.5267/j.msl.2011.08.009","title":"Evaluation of service quality by using fuzzy MCDM: A case study in Iranian health-care centers","year":2011,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Multiple-criteria decision analysis; Fuzzy logic; Quality (philosophy); Service quality; Service (business); Computer science; Health care; Operations management; Business; Operations research; Mathematics; Marketing; Artificial intelligence; Engineering; Political science","score_opus":0.13676165904438392,"score_gpt":0.3531547503195259,"score_spread":0.216393091275142,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2115944483","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9952697,0.00011137776,0.0023569288,0.00027376294,0.00000541536,0.00012940602,0.00006670927,0.000012781517,0.0017737987],"genre_scores_gemma":[0.9948035,0.00006986824,0.004751534,0.000021249658,0.0000028954275,0.000026628142,0.000027225939,0.0000028802913,0.00029418684],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99769104,0.0013938727,0.000118726195,0.00011937152,0.000399447,0.00027752065],"domain_scores_gemma":[0.9950539,0.0030608245,0.00035597847,0.00021742015,0.000997476,0.0003144195],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004281787,0.00040231086,0.00046623725,0.0023352713,0.0029104066,0.0012820892,0.0009644236,0.0017948253,0.0014863195],"category_scores_gemma":[0.0060754805,0.00026626783,0.00049104646,0.0028204634,0.0010346791,0.00088050676,0.00091506646,0.00065880636,0.00011765806],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0024663405,0.009648155,0.43005648,0.0015961301,0.0003953081,0.032956026,0.08827596,0.09751831,0.011667241,0.023374122,0.009887242,0.2921586],"study_design_scores_gemma":[0.0004969837,0.0032113623,0.26942834,0.0004919193,0.00037583837,0.006078971,0.2293466,0.4510141,0.015849499,0.007434929,0.015912095,0.0003593879],"about_ca_topic_score_codex":0.033633035,"about_ca_topic_score_gemma":0.058591004,"teacher_disagreement_score":0.033633035,"about_ca_system_score_codex":0.005470398,"about_ca_system_score_gemma":0.0018244582,"threshold_uncertainty_score":0.066874504},"labels":[],"label_agreement":null},{"id":"W2116047651","doi":"10.1177/1094670511421521","title":"The Contingency Effect of Service Employee Personalities on Service Climate","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Service (business); Personality; Personality psychology; Marketing; Employee engagement; Business; Perception; Psychology; Situational ethics; Respondent; Social psychology; Public relations; Political science","score_opus":0.137265502025191,"score_gpt":0.3538072588703371,"score_spread":0.2165417568451461,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2116047651","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99575174,0.00003590169,0.00035977457,0.00010311795,0.0000070761666,0.00000860038,0.000019850522,0.000007564496,0.0037063383],"genre_scores_gemma":[0.9997181,0.0000132125015,0.000106102634,0.000014710921,0.000004625563,0.0000030605315,0.000013177771,0.0000016028185,0.00012538818],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799454,0.0008938629,0.000095258896,0.00016828287,0.00046568198,0.00038241202],"domain_scores_gemma":[0.9780532,0.011976969,0.0036053243,0.0013578805,0.001111019,0.0038956723],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018465047,0.00019947108,0.00020801216,0.0006563244,0.0010584731,0.0012192676,0.0002503755,0.00038976324,0.005840188],"category_scores_gemma":[0.009932586,0.00017190905,0.00047644478,0.00048327082,0.0012257536,0.00053232466,0.0017624383,0.00083081936,0.00028622986],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033581606,0.00034080393,0.9821101,0.000019820356,0.0000756166,0.00019270506,0.0010218084,0.00040237827,0.0015534871,0.0009012223,0.00010568403,0.012940519],"study_design_scores_gemma":[0.000005664093,0.00014920585,0.998083,0.000005306207,0.000013627084,0.000069956724,0.0007630001,0.0002854276,0.00016444166,0.00029456447,0.00015986794,0.000005860925],"about_ca_topic_score_codex":0.0021124722,"about_ca_topic_score_gemma":0.0040259794,"teacher_disagreement_score":0.005840188,"about_ca_system_score_codex":0.00055595,"about_ca_system_score_gemma":0.0009670666,"threshold_uncertainty_score":0.01953733},"labels":[],"label_agreement":null},{"id":"W2116308420","doi":"10.1509/jmkg.69.2.1.60755","title":"Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research","year":2005,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":662,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Psychology; Scale (ratio); Association (psychology); Latent class model; Social psychology; Latent variable; Structural equation modeling; Econometrics; Statistics; Economics","score_opus":0.09685770115330991,"score_gpt":0.34625531166076556,"score_spread":0.24939761050745565,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2116308420","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":"methods","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8545957,0.0051874835,0.07796561,0.012856839,0.0010625197,0.00080956094,0.00092358753,0.00027634893,0.046322312],"genre_scores_gemma":[0.98826283,0.0006565182,0.0074136388,0.0015839488,0.00037033227,0.0003803073,0.0004163615,0.00008485665,0.0008312899],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.90107965,0.068472065,0.005091114,0.00888994,0.014630484,0.0018367475],"domain_scores_gemma":[0.3207426,0.5958143,0.032649126,0.036985297,0.012054602,0.0017540709],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.13048872,0.0010137496,0.001558754,0.003331757,0.0014277317,0.005179408,0.0022048224,0.002765896,0.0033748318],"category_scores_gemma":[0.3868199,0.0013202374,0.0030846098,0.0039620725,0.012965679,0.009287298,0.004003874,0.0051547056,0.00054928986],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025627573,0.0006030595,0.9031835,0.00038096475,0.0019505216,0.00009013299,0.004496214,0.0018428235,0.00013279873,0.052100927,0.0008507431,0.034111917],"study_design_scores_gemma":[0.0003190846,0.0011812185,0.7905835,0.0012352117,0.0012136112,0.00032605827,0.0034639495,0.024135962,0.0020785907,0.1671601,0.008075455,0.00022717017],"about_ca_topic_score_codex":0.0056745447,"about_ca_topic_score_gemma":0.0036834388,"teacher_disagreement_score":0.86951125,"about_ca_system_score_codex":0.0024640488,"about_ca_system_score_gemma":0.0027160067,"threshold_uncertainty_score":0.6900986},"labels":[],"label_agreement":null},{"id":"W2116465341","doi":"10.5539/ijms.v3n1p147","title":"The Effect of Internal Marketing on Organizational Commitment from Market-Orientation Viewpoint in Hotel Industry in Iran","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":84,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Organizational commitment; Business; Marketing; Market orientation; Internal marketing; Sample (material); Order (exchange); Business administration; Psychology; Social psychology","score_opus":0.031547308451349794,"score_gpt":0.29228984959350085,"score_spread":0.26074254114215106,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2116465341","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99861133,0.000054290078,0.000035966288,0.00010214885,0.00000325861,0.0000032538062,0.0000056067215,0.0000010390222,0.0011832303],"genre_scores_gemma":[0.9997373,0.000031977874,0.000027464155,0.000016312728,0.0000029454748,0.0000017853082,0.000008272173,6.342273e-7,0.00017334076],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991898,0.00029057852,0.000032788656,0.000054437227,0.00022601505,0.00020647515],"domain_scores_gemma":[0.99550724,0.0014548134,0.0012308045,0.00019835687,0.00045222233,0.0011565161],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011217294,0.0001635004,0.00016667598,0.0005093987,0.00063997443,0.0011226252,0.0002421033,0.00029862905,0.0030458216],"category_scores_gemma":[0.0032877624,0.00013284912,0.0003178289,0.0003758377,0.00060866127,0.0003630167,0.00056011067,0.00083123427,0.00015743416],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008448176,0.0005246388,0.980534,0.000021939613,0.00004811175,0.00012429555,0.0028609594,0.0001387424,0.00041312125,0.00043035208,0.00020892873,0.0146103995],"study_design_scores_gemma":[0.0000033582787,0.00006326783,0.9965634,0.000007826677,0.000008827489,0.00002822785,0.0028627033,0.00017597206,0.000056411165,0.000060186856,0.00016707365,0.0000028819106],"about_ca_topic_score_codex":0.006687027,"about_ca_topic_score_gemma":0.01189409,"teacher_disagreement_score":0.006687027,"about_ca_system_score_codex":0.0010207997,"about_ca_system_score_gemma":0.0012260362,"threshold_uncertainty_score":0.013296187},"labels":[],"label_agreement":null},{"id":"W2117022799","doi":"10.5430/bmr.v1n1p48","title":"A Study of Consuming Behaviors of Budget Coffee","year":2012,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Purchasing; Preference; Product (mathematics); Business; Consumer behaviour; Sample (material); Marketing; Advertising; Regression analysis; Economics; Microeconomics; Statistics; Mathematics","score_opus":0.11288830417760307,"score_gpt":0.36891897716835514,"score_spread":0.2560306729907521,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2117022799","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993185,0.000027001606,0.000028716046,0.000017792421,0.0000011291182,0.000005704463,0.000015348443,5.375695e-7,0.0005854169],"genre_scores_gemma":[0.9990087,0.000082004284,0.00015211111,0.000025259325,0.000005576854,0.000010303425,0.000051796156,9.925346e-7,0.00066327566],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99978024,0.000084711566,0.000016269847,0.000026643555,0.000050246694,0.000041827545],"domain_scores_gemma":[0.9988011,0.00040174363,0.00043034446,0.000055395194,0.00012514467,0.00018628941],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00046761343,0.00015147521,0.00018210562,0.00079200155,0.00080646545,0.00057854125,0.0001466908,0.0002904977,0.001959412],"category_scores_gemma":[0.0020005961,0.00020487791,0.0001953641,0.0010107033,0.00030007516,0.00047403414,0.00025049658,0.00035279526,0.00013254455],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018250845,0.0007888189,0.935981,0.00011018688,0.0000382807,0.00048816644,0.03632296,0.000080319835,0.0033416818,0.00026724735,0.0002656997,0.022133157],"study_design_scores_gemma":[0.00000381506,0.0003697481,0.97780615,0.000016294885,0.000014454143,0.00028768272,0.019633887,0.00017234652,0.00029979617,0.000061116516,0.0013232244,0.000011432859],"about_ca_topic_score_codex":0.008641269,"about_ca_topic_score_gemma":0.01604848,"teacher_disagreement_score":0.008641269,"about_ca_system_score_codex":0.00046584476,"about_ca_system_score_gemma":0.00043784626,"threshold_uncertainty_score":0.017181933},"labels":[],"label_agreement":null},{"id":"W2117416119","doi":"10.5267/j.msl.2012.10.033","title":"Measuring service quality and a comparative analysis in airline industry","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Business; Quality (philosophy); Service (business); Industrial organization; Operations management; Computer science; Marketing; Process management; Economics","score_opus":0.13440933269394206,"score_gpt":0.3175034096743555,"score_spread":0.1830940769804134,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2117416119","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9907092,0.0006112231,0.0015264986,0.000147288,0.000014058988,0.0000262875,0.00013263349,0.000014973196,0.006817887],"genre_scores_gemma":[0.9991646,0.00008240917,0.00051002816,0.000011399019,0.0000064814453,0.000007623903,0.000104082996,0.000002000908,0.00011148972],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9952661,0.0017365486,0.0003287372,0.0002969805,0.0019492771,0.00042245604],"domain_scores_gemma":[0.98907405,0.0046617687,0.0018982559,0.00037811478,0.0031809031,0.0008069172],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036157884,0.00019522055,0.00023676796,0.0071588764,0.00056877756,0.0014210234,0.00035189657,0.00035480215,0.0021529756],"category_scores_gemma":[0.015746767,0.00009368432,0.0004576659,0.00949357,0.0007990809,0.0015161313,0.0008354306,0.00031627525,0.00019460298],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015730695,0.00014176521,0.93090796,0.000111369074,0.00013336177,0.000069900794,0.0016160399,0.0008116901,0.0007718663,0.0027976525,0.0005529076,0.061928283],"study_design_scores_gemma":[0.0000068673944,0.00031180753,0.9921409,0.00004026688,0.00004286129,0.000109754415,0.0030253057,0.0023167063,0.00034998436,0.0005321972,0.0011147234,0.000008628696],"about_ca_topic_score_codex":0.0073193577,"about_ca_topic_score_gemma":0.005226223,"teacher_disagreement_score":0.0073193577,"about_ca_system_score_codex":0.0018983289,"about_ca_system_score_gemma":0.0009833575,"threshold_uncertainty_score":0.019122303},"labels":[],"label_agreement":null},{"id":"W2117601742","doi":"10.1108/03090560410560227","title":"Attributions on dissatisfying service encounters","year":2004,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Attribution; Service (business); Control (management); Dimension (graph theory); Locus of control; Affect (linguistics); Social psychology; Tertiary sector of the economy; Multinational corporation; Psychology; Marketing; Business; Economics; Management","score_opus":0.030196855810226,"score_gpt":0.2385852865610653,"score_spread":0.20838843075083932,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2117601742","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99762255,0.000040557137,0.000614496,0.000058027315,0.000005871678,0.000009141414,0.000024282066,0.0000060238904,0.001619226],"genre_scores_gemma":[0.9996717,0.000027071806,0.0001211861,0.000012353639,0.0000047236113,0.000003118929,0.00003600695,0.0000016606898,0.00012218342],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99796116,0.00062907516,0.00015628275,0.0001271394,0.00090097275,0.00022542692],"domain_scores_gemma":[0.9802524,0.007435174,0.007087484,0.0013482736,0.0026434935,0.0012331884],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029185005,0.0002598773,0.0002347765,0.0012844794,0.0009824478,0.0014271655,0.00026297444,0.0003121756,0.0016028464],"category_scores_gemma":[0.021985974,0.00017427809,0.00043700082,0.00080809207,0.0016598997,0.0006557732,0.0015242297,0.00086375844,0.00010054953],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026888246,0.000115680436,0.947221,0.000052579533,0.00009542449,0.0001376463,0.025134705,0.00038710548,0.0017797634,0.00093366695,0.00018167337,0.023691928],"study_design_scores_gemma":[0.000008513968,0.00012350011,0.97382045,0.000024715759,0.00003851326,0.00016327653,0.022455968,0.0011169756,0.00063446455,0.0008824702,0.00069251284,0.000038798673],"about_ca_topic_score_codex":0.00927379,"about_ca_topic_score_gemma":0.008146889,"teacher_disagreement_score":0.00927379,"about_ca_system_score_codex":0.00092982245,"about_ca_system_score_gemma":0.00059051334,"threshold_uncertainty_score":0.01843965},"labels":[],"label_agreement":null},{"id":"W2117825420","doi":"10.5539/ibr.v4n1p193","title":"Determinants of customer behavioural responses: A pilot study","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Normality; Sample (material); Reliability (semiconductor); Validity; Psychology; Data collection; Sample size determination; Normality test; Computer science; Econometrics; Marketing; Statistics; Business; Statistical hypothesis testing; Psychometrics; Social psychology; Mathematics; Clinical psychology","score_opus":0.15482938145066602,"score_gpt":0.41219014842530804,"score_spread":0.25736076697464205,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2117825420","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989851,0.0000083809255,0.0001610601,0.00003336051,0.000003983011,0.0002346405,0.000038739672,0.0000027103324,0.0005320006],"genre_scores_gemma":[0.9981002,0.000048772363,0.0006030256,0.00008277555,0.000008157056,0.0004630874,0.00008087209,0.0000019845347,0.00061104755],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970696,0.0016818071,0.00014188807,0.00021028914,0.00032055084,0.0005757361],"domain_scores_gemma":[0.9891242,0.006838543,0.00052165065,0.0006242192,0.0017192415,0.0011721615],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006540613,0.00047208427,0.0006244051,0.00078050763,0.0018792301,0.001003936,0.00063443556,0.0010812439,0.004174389],"category_scores_gemma":[0.007766215,0.00054034777,0.00060020876,0.0007723826,0.0009263743,0.0014067168,0.0009800503,0.0017103986,0.0009830265],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0035043762,0.08427097,0.6348155,0.000892699,0.000104705396,0.0069963415,0.16078316,0.0015287973,0.025066698,0.0017603559,0.002052809,0.07822364],"study_design_scores_gemma":[0.00046699282,0.102009326,0.71297,0.00017650163,0.00015780592,0.0020094193,0.16613156,0.0032842231,0.0073622945,0.0005985483,0.0047059404,0.00012729324],"about_ca_topic_score_codex":0.0037489824,"about_ca_topic_score_gemma":0.0044006747,"teacher_disagreement_score":0.006540613,"about_ca_system_score_codex":0.00080164237,"about_ca_system_score_gemma":0.00165882,"threshold_uncertainty_score":0.034590483},"labels":[],"label_agreement":null},{"id":"W2118078627","doi":"10.5539/ijms.v5n6p133","title":"Key Determinants of Service Quality and Self-Service Technologies in Iranian Banking","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"LISREL; Confirmatory factor analysis; Service quality; Customer satisfaction; Marketing; Service (business); Order (exchange); Reliability (semiconductor); Business; Explanatory power; Quality (philosophy); Structural equation modeling; Key (lock); Computer science; Power (physics)","score_opus":0.04426333887078333,"score_gpt":0.3217452211632406,"score_spread":0.2774818822924573,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2118078627","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996412,0.00025330496,0.00027196785,0.00034798705,0.000007439,0.000020354664,0.00007461704,0.000007651314,0.002604648],"genre_scores_gemma":[0.999526,0.00009872631,0.00012088543,0.000018568604,0.0000052253017,0.0000044758613,0.000042412812,0.0000011322448,0.00018270136],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988864,0.00021154528,0.000084504776,0.00008244258,0.00043491385,0.00030017574],"domain_scores_gemma":[0.9942847,0.001630953,0.0019766816,0.00014172714,0.0011372052,0.00082878023],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087610446,0.00022186525,0.00024216542,0.0013643997,0.00049201935,0.001499747,0.00023749415,0.00048453882,0.0044393484],"category_scores_gemma":[0.005194974,0.00014456584,0.0005636869,0.0017789648,0.0007050349,0.0006034387,0.0005274988,0.0008351042,0.00029995505],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000049198876,0.0002315364,0.9788343,0.000061234365,0.00005178439,0.00014156128,0.0010724594,0.00040416783,0.00030666802,0.001199991,0.00039990107,0.01724715],"study_design_scores_gemma":[0.0000029550627,0.000090736285,0.9957425,0.000026090785,0.00002089655,0.00009806582,0.0018956279,0.0011809822,0.00011981622,0.00028693478,0.0005295344,0.000005835849],"about_ca_topic_score_codex":0.010527358,"about_ca_topic_score_gemma":0.008513014,"teacher_disagreement_score":0.010527358,"about_ca_system_score_codex":0.0013098577,"about_ca_system_score_gemma":0.0018220372,"threshold_uncertainty_score":0.020932198},"labels":[],"label_agreement":null},{"id":"W2118102179","doi":"10.5539/ijms.v7n1p39","title":"Developing Interpersonal Influence in Retail Purchasing Networks: An Exploratory Analysis of Tie Quantity, Tie Strength, and Tie Type","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Purchasing; Business; Interpersonal communication; Differential (mechanical device); Marketing; Strong ties; Interpersonal influence; Interpersonal ties; Psychology; Social psychology","score_opus":0.0979365766380445,"score_gpt":0.34230836134834053,"score_spread":0.24437178471029603,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2118102179","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9942678,0.000054748252,0.0021683495,0.000044440112,0.0000025203246,0.000056857665,0.000077960474,0.0000063354123,0.0033209678],"genre_scores_gemma":[0.998156,0.000047361355,0.0014721985,0.0000053375406,0.0000035433454,0.000051972438,0.0000737139,0.0000037722743,0.00018614778],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9981793,0.0010115132,0.00011802031,0.00015115626,0.00038948504,0.00015052849],"domain_scores_gemma":[0.98064166,0.014049586,0.0026410478,0.00065807404,0.0011998072,0.0008098673],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032232886,0.0003100797,0.00040004798,0.0035405753,0.0010937091,0.0025819466,0.0004474517,0.00034717846,0.0024798634],"category_scores_gemma":[0.017302446,0.00023152874,0.00043468003,0.0030221904,0.0008850595,0.0028269459,0.002045109,0.00070712966,0.00014249516],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015015522,0.00020608927,0.94551295,0.00011749825,0.0001500533,0.00026294342,0.024728674,0.00089466176,0.0013278578,0.0038172712,0.00016842909,0.022663478],"study_design_scores_gemma":[0.000012539337,0.00024106498,0.94389284,0.00006257555,0.00014730373,0.00039540062,0.03866411,0.010359685,0.0008171893,0.0039578304,0.0014210275,0.000028506991],"about_ca_topic_score_codex":0.002277272,"about_ca_topic_score_gemma":0.0033675858,"teacher_disagreement_score":0.0035405753,"about_ca_system_score_codex":0.00071831176,"about_ca_system_score_gemma":0.00069778436,"threshold_uncertainty_score":0.01704657},"labels":[],"label_agreement":null},{"id":"W2118335484","doi":"10.1108/08876040310501241","title":"Services quality dimensions of Internet retailing: an exploratory analysis","year":2003,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":274,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"Credibility; Marketing; Business; Service quality; The Internet; Quality (philosophy); Competence (human resources); Dimension (graph theory); Context (archaeology); Service (business); Source credibility; Realm; Advertising; Psychology; Computer science; World Wide Web","score_opus":0.029947484703355214,"score_gpt":0.27916272841120765,"score_spread":0.24921524370785245,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2118335484","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970444,0.000055246423,0.0007324691,0.00011297559,0.0000012299411,0.000086754495,0.00014895397,0.0000044875824,0.001813495],"genre_scores_gemma":[0.99792767,0.000066222565,0.0015755248,0.000016942138,0.0000027787992,0.00010437027,0.00014452699,0.0000036888982,0.00015833483],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99840146,0.00086225267,0.00010829691,0.000057602785,0.00043706884,0.00013338467],"domain_scores_gemma":[0.9927483,0.005334967,0.0006534141,0.00019258895,0.0008500779,0.00022069781],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022002617,0.00022284663,0.0002980707,0.0027024471,0.0007549781,0.0016751288,0.00025700594,0.0002687146,0.0015961241],"category_scores_gemma":[0.0064086653,0.0001706987,0.0004384596,0.0029075532,0.0011750925,0.00094138144,0.0013118722,0.00057210226,0.00009420903],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002550388,0.00054230227,0.75300634,0.0005186396,0.00013040731,0.0007688988,0.137461,0.00089683157,0.0034297577,0.0098512005,0.0010875295,0.09205209],"study_design_scores_gemma":[0.000020348038,0.00039352648,0.82972634,0.00016085965,0.00006256332,0.00058994873,0.15391898,0.0044931085,0.0012364528,0.0037017942,0.0056641693,0.00003191919],"about_ca_topic_score_codex":0.001971658,"about_ca_topic_score_gemma":0.0021828443,"teacher_disagreement_score":0.0027024471,"about_ca_system_score_codex":0.0008372164,"about_ca_system_score_gemma":0.0011030014,"threshold_uncertainty_score":0.011636257},"labels":[],"label_agreement":null},{"id":"W2118667423","doi":"10.1016/j.chb.2015.03.057","title":"Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators","year":2015,"lang":"en","type":"article","venue":"Computers in Human Behavior","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":80,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Business; Loyalty; Loyalty business model; Structural equation modeling; Context (archaeology); Mobile phone; Customer satisfaction; Mobile business development; Marketing; Service (business); Order (exchange); Mobile telephony; Conceptual model; Mobile payment; Service provider; Computer science; Mobile computing; Mobile technology; Service quality; Telecommunications; Mobile Web; Mobile radio","score_opus":0.04517833779519459,"score_gpt":0.2788304224114126,"score_spread":0.233652084616218,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2118667423","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997502,0.0000049181876,0.00004266043,0.0000045576376,6.162341e-7,0.0000014692556,0.000018417797,0.0000010760073,0.00017609204],"genre_scores_gemma":[0.99971825,0.0000062919307,0.00004129658,0.0000074776835,0.0000020605603,0.0000026836944,0.000055179982,0.0000012534598,0.0001654455],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99972683,0.00009010441,0.00001896443,0.00003266853,0.00006150215,0.000069992195],"domain_scores_gemma":[0.9970337,0.0014500134,0.00048844813,0.00010129586,0.0003186794,0.0006077914],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00050351914,0.00023957719,0.00020206065,0.0011476907,0.000476068,0.0011347439,0.00032366536,0.00051215367,0.0022944785],"category_scores_gemma":[0.0028561796,0.00011409671,0.00041587674,0.0011941436,0.00040258674,0.0006516774,0.0003968895,0.00052821677,0.000327783],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045050628,0.0003939261,0.99040586,0.000009100897,0.000054327436,0.000075482814,0.0011576703,0.000532444,0.0013011524,0.00010956812,0.00007830809,0.0054317187],"study_design_scores_gemma":[0.000010891301,0.0004200062,0.9916687,0.0000035859944,0.000052014773,0.00013717287,0.003327471,0.003834045,0.0002944747,0.000102249,0.00013907203,0.000010348422],"about_ca_topic_score_codex":0.010700298,"about_ca_topic_score_gemma":0.013759924,"teacher_disagreement_score":0.010700298,"about_ca_system_score_codex":0.0004932701,"about_ca_system_score_gemma":0.00028368505,"threshold_uncertainty_score":0.021275997},"labels":[],"label_agreement":null},{"id":"W2119048184","doi":"10.5267/j.msl.2011.04.009","title":"An empirical study to identify and rank CSFs in customer relationship management (CRM): A case study of oil products distribution","year":2011,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Rank (graph theory); Customer relationship management; Business; Empirical research; Distribution (mathematics); Marketing; Process management; Computer science; Operations management; Statistics; Mathematics; Economics","score_opus":0.06853049173437288,"score_gpt":0.3338747002391173,"score_spread":0.26534420850474444,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2119048184","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99792576,0.000032711967,0.0004202237,0.00012984495,0.000002058035,0.000042467644,0.000025685762,0.0000022853287,0.0014190363],"genre_scores_gemma":[0.99703336,0.00012022089,0.0016285195,0.00007533635,0.000003312394,0.00005120866,0.000060336413,0.0000036876736,0.0010240604],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9982039,0.0011094885,0.00007781302,0.0001023754,0.00028796078,0.00021848003],"domain_scores_gemma":[0.9794686,0.015908118,0.0013658437,0.00052907865,0.0020688653,0.0006594501],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041197697,0.00025010543,0.00021398548,0.0015886811,0.0021820602,0.0013199584,0.00065002986,0.001049614,0.0027357214],"category_scores_gemma":[0.013730687,0.0002784156,0.00017685724,0.0025137495,0.0011967864,0.0017602552,0.0007362847,0.0009696947,0.00042218133],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000437488,0.014307272,0.722815,0.00060978404,0.00007061597,0.009541958,0.12994881,0.001819009,0.0049957368,0.009583448,0.003694348,0.10217651],"study_design_scores_gemma":[0.00020255706,0.0027762733,0.4970365,0.0003643712,0.00007956515,0.0041556642,0.45878544,0.013563019,0.0058846422,0.0015971726,0.015476371,0.000078443],"about_ca_topic_score_codex":0.0073217144,"about_ca_topic_score_gemma":0.016022049,"teacher_disagreement_score":0.0073217144,"about_ca_system_score_codex":0.0017623947,"about_ca_system_score_gemma":0.0017589295,"threshold_uncertainty_score":0.021787703},"labels":[],"label_agreement":null},{"id":"W2119710877","doi":"10.1177/0047287510385467","title":"Development of a Scale to Measure Memorable Tourism Experiences","year":2010,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1477,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Tourism; Novelty; Scale (ratio); Discriminant validity; Marketing; Psychology; Construct (python library); Internal consistency; Extant taxon; Nomological network; Quality (philosophy); Social psychology; Business; Computer science; Service (business); Epistemology; Geography","score_opus":0.11052401252275298,"score_gpt":0.35949835442155276,"score_spread":0.24897434189879977,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2119710877","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9367595,0.0003068099,0.03668384,0.00076496805,0.00020851106,0.008018154,0.0014665038,0.00020509191,0.015586748],"genre_scores_gemma":[0.80789334,0.00048293936,0.17303532,0.0003178027,0.00009175378,0.013499204,0.0017965222,0.000040512772,0.0028426358],"study_design_codex":"design_other","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.99815315,0.0005801681,0.00033002612,0.000096431846,0.00074328005,0.000096877804],"domain_scores_gemma":[0.99202967,0.0036278262,0.0011405157,0.00040336637,0.002295065,0.0005036183],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038631433,0.00029364793,0.00033903017,0.0016681714,0.000380118,0.000716374,0.0008598312,0.0005492302,0.00296953],"category_scores_gemma":[0.014336209,0.0002447865,0.0006231991,0.0007507685,0.00036109693,0.000998576,0.0010689034,0.0010652158,0.0005403825],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00060338934,0.0032696924,0.37293446,0.0010515427,0.00022443256,0.0005703524,0.01618861,0.0022661223,0.019296464,0.0073259184,0.01269005,0.56357896],"study_design_scores_gemma":[0.00038682116,0.0044108042,0.91996723,0.00042489907,0.0001462199,0.0008615205,0.010631406,0.011900627,0.0066172886,0.005083233,0.03935161,0.00021835479],"about_ca_topic_score_codex":0.00073416205,"about_ca_topic_score_gemma":0.0014565187,"teacher_disagreement_score":0.0038631433,"about_ca_system_score_codex":0.00043430063,"about_ca_system_score_gemma":0.0010839718,"threshold_uncertainty_score":0.020430505},"labels":[],"label_agreement":null},{"id":"W2120127888","doi":"10.1177/1094670504268450","title":"Reconceptualizing Service Encounter Quality in a Non-Western Context","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":173,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Context (archaeology); Scale (ratio); Discriminant validity; Quality (philosophy); Service quality; Marketing; Reliability (semiconductor); Conjoint analysis; Service (business); Psychology; Services marketing; Social psychology; Knowledge management; Business; Computer science; Statistics; Preference; Mathematics; Geography","score_opus":0.15498117137785933,"score_gpt":0.39911193083540963,"score_spread":0.2441307594575503,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2120127888","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86906147,0.0071419775,0.058491502,0.011364006,0.00020231637,0.00012369367,0.000057939684,0.000072895666,0.053484224],"genre_scores_gemma":[0.9878978,0.0011590112,0.009879401,0.00042055716,0.000043734213,0.000022592625,0.00002193138,0.000012243937,0.0005427109],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9960937,0.002567569,0.00021449465,0.00014010083,0.0007706325,0.0002135645],"domain_scores_gemma":[0.9937989,0.0032363862,0.00088810147,0.0005080891,0.001287322,0.00028128977],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0067673633,0.00026255404,0.00036862862,0.002983029,0.0016730449,0.0073077087,0.0005282641,0.0006656976,0.00076598325],"category_scores_gemma":[0.013575954,0.00018867203,0.00033791063,0.0025080123,0.008223484,0.004680765,0.0038142966,0.0012393827,0.00009189184],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017042988,0.0001537319,0.10999039,0.0010496451,0.00015659082,0.0013498915,0.33397457,0.0026869287,0.0032275924,0.19254328,0.0024873668,0.3522095],"study_design_scores_gemma":[0.00003461363,0.00031959952,0.21235743,0.0015162941,0.00019270991,0.0024473332,0.51502013,0.012311347,0.0030019146,0.17496906,0.07770457,0.00012497568],"about_ca_topic_score_codex":0.004767347,"about_ca_topic_score_gemma":0.0069904434,"teacher_disagreement_score":0.0073077087,"about_ca_system_score_codex":0.0025029143,"about_ca_system_score_gemma":0.0022366822,"threshold_uncertainty_score":0.03578967},"labels":[],"label_agreement":null},{"id":"W2120405973","doi":"10.5539/ass.v10n3p15","title":"Revamping the Marketing Mix for Elementary Schools in Taiwan","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Marketing mix; Promotion (chess); Business; Closure (psychology); Marketing effectiveness; Marketing strategy; Marketing research; Return on marketing investment; Economics; Political science","score_opus":0.020026442437029345,"score_gpt":0.2793624549626187,"score_spread":0.25933601252558935,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2120405973","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996896,0.00013935717,0.00021194725,0.00048939086,0.000004203397,0.00005715101,0.000014614461,0.000012582783,0.0021747677],"genre_scores_gemma":[0.9977144,0.00013344196,0.001138177,0.000078846846,0.0000068878526,0.000033167074,0.00002889911,0.0000059221543,0.00086011784],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994455,0.00019354346,0.00004069617,0.000071224975,0.0001318835,0.00011706873],"domain_scores_gemma":[0.99852765,0.00027756693,0.00028834166,0.00008634302,0.00026870403,0.00055150525],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016032081,0.00014945286,0.00018573811,0.0014966099,0.0010141433,0.0014747748,0.00040783058,0.00033975544,0.0024562879],"category_scores_gemma":[0.0023301367,0.00015642145,0.00023373477,0.0010508316,0.0002446024,0.0010771557,0.0008336663,0.00041798287,0.0002500556],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000350235,0.0015212573,0.6443815,0.0003089241,0.000059005124,0.0006813236,0.01373613,0.000685264,0.013929962,0.002837173,0.0020895894,0.31941965],"study_design_scores_gemma":[0.00004541906,0.00072429643,0.9650751,0.000109768145,0.000042407384,0.00017222822,0.016647771,0.004208873,0.0016577421,0.0012060574,0.010070726,0.000039608858],"about_ca_topic_score_codex":0.008421773,"about_ca_topic_score_gemma":0.027185084,"teacher_disagreement_score":0.008421773,"about_ca_system_score_codex":0.0018900388,"about_ca_system_score_gemma":0.003215662,"threshold_uncertainty_score":0.016745508},"labels":[],"label_agreement":null},{"id":"W2121407704","doi":"10.5539/ibr.v8n9p47","title":"Value Capture from Social Capital in Executive Search","year":2015,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Value (mathematics); Value capture; Context (archaeology); Theme (computing); Sample (material); Executive summary; Social capital; Business value; Sociology; Marketing; Knowledge management; Economics; Positive economics; Microeconomics; Value creation; Business; Computer science; Social science","score_opus":0.11947782786078523,"score_gpt":0.374589776375227,"score_spread":0.25511194851444174,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2121407704","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9604906,0.0005041126,0.0018773379,0.0013955681,0.000014919307,0.00005319458,0.00007453617,0.00001107951,0.035578575],"genre_scores_gemma":[0.99939585,0.000059976177,0.00013905783,0.000030328718,0.000010365884,0.00000531267,0.00001819297,0.0000016246578,0.00033929019],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9959692,0.0016704215,0.00019381117,0.00031280328,0.0009801254,0.0008737762],"domain_scores_gemma":[0.93810487,0.038161073,0.012702438,0.0032604486,0.0027243784,0.0050468054],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032850076,0.00029961832,0.00041146844,0.00260947,0.001673773,0.0052990965,0.0007318248,0.00094304944,0.0059788623],"category_scores_gemma":[0.034132466,0.0002481515,0.0004330214,0.002883323,0.0042745923,0.0057033,0.0052784365,0.001540551,0.00023901592],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031107987,0.00078014185,0.8185597,0.00026710914,0.00022942033,0.0007669987,0.025363533,0.0021980046,0.0008392151,0.047091972,0.001127457,0.10246539],"study_design_scores_gemma":[0.000035381356,0.00042426607,0.89797485,0.000284763,0.000120106386,0.0006611003,0.028472824,0.0044356696,0.00066601887,0.058332387,0.008506509,0.000086201864],"about_ca_topic_score_codex":0.004100539,"about_ca_topic_score_gemma":0.007296192,"teacher_disagreement_score":0.0059788623,"about_ca_system_score_codex":0.0032107576,"about_ca_system_score_gemma":0.0017771656,"threshold_uncertainty_score":0.02329576},"labels":[],"label_agreement":null},{"id":"W2121858023","doi":"10.3968/j.css.1923669720060204.018","title":"Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise","year":2009,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Loyalty business model; Customer satisfaction; Marketing; Countermeasure; Business; Engineering; Service quality; Service (business)","score_opus":0.010568887904504005,"score_gpt":0.24947255745018213,"score_spread":0.23890366954567813,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2121858023","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.45460376,0.0019151377,0.06987322,0.019088596,0.0001406881,0.00018432831,0.00007896736,0.000048515965,0.4540667],"genre_scores_gemma":[0.9965012,0.00022204862,0.0013952702,0.00016930357,0.00002120945,0.0000498739,0.000009710883,0.000002691551,0.001628693],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9978351,0.0011807963,0.000066014145,0.0002267133,0.00037978703,0.0003115474],"domain_scores_gemma":[0.9954454,0.0029326915,0.0005042083,0.00029826822,0.0005661573,0.0002533082],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022317062,0.00029853993,0.0002328171,0.0020456421,0.002082599,0.0037462446,0.00088992395,0.0012089775,0.0077512595],"category_scores_gemma":[0.004840804,0.00020897294,0.00062962086,0.0013034864,0.012321932,0.0034606925,0.002262822,0.0015289518,0.00027996476],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000012188229,0.000042868294,0.0043387534,0.000042019587,0.000008301914,0.00007150404,0.0024767586,0.00051592663,0.00012276699,0.98786235,0.0002854355,0.0042212466],"study_design_scores_gemma":[0.000026229987,0.00012719297,0.023048414,0.00025362446,0.000053844822,0.00033081754,0.019498644,0.021770038,0.00061357545,0.9223021,0.011931605,0.000043873915],"about_ca_topic_score_codex":0.003944412,"about_ca_topic_score_gemma":0.0030638129,"teacher_disagreement_score":0.0077512595,"about_ca_system_score_codex":0.0059871282,"about_ca_system_score_gemma":0.002688856,"threshold_uncertainty_score":0.043439806},"labels":[],"label_agreement":null},{"id":"W2122001276","doi":"10.5539/ass.v9n1p262","title":"The Impact of Experiential Marketing and Customer Satisfaction on Customer Commitment in the World of Social Networks","year":2012,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":72,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Marketing; Context (archaeology); Psychology; Descriptive statistics; Customer intelligence; Business; Customer advocacy; Service quality; Mathematics; Statistics; Service (business); Geography","score_opus":0.019912783320195065,"score_gpt":0.30475079456763704,"score_spread":0.28483801124744196,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2122001276","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98969495,0.00014761477,0.00025180457,0.00033280512,0.0000075748508,0.000010597212,0.000011600783,0.0000027394528,0.009540329],"genre_scores_gemma":[0.99963295,0.00007140171,0.000051745053,0.000020756741,0.0000054010216,0.0000029006435,0.0000046566197,5.7779755e-7,0.00020958748],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980635,0.0011665454,0.000051896895,0.00006849031,0.0003452527,0.00030428026],"domain_scores_gemma":[0.98873454,0.006346166,0.0021312449,0.00026493284,0.0006238751,0.0018992499],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015237209,0.00019143804,0.00014923098,0.0006738581,0.0006993362,0.0027989114,0.0002068226,0.00037219375,0.0041791075],"category_scores_gemma":[0.0077737584,0.000107244174,0.00018960258,0.00066414376,0.0010996122,0.0015209131,0.0014882038,0.000664612,0.00017238341],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003996109,0.0015950463,0.8704694,0.00024234067,0.00018060139,0.0012036959,0.017141549,0.0010943697,0.002344175,0.00916509,0.0008442503,0.09531985],"study_design_scores_gemma":[0.000012100107,0.00057579245,0.9506152,0.000096183896,0.00007223957,0.0004871637,0.04003676,0.0020157376,0.00056861044,0.0029167628,0.0025710498,0.000032420096],"about_ca_topic_score_codex":0.00089594856,"about_ca_topic_score_gemma":0.0016800779,"teacher_disagreement_score":0.0041791075,"about_ca_system_score_codex":0.0006350338,"about_ca_system_score_gemma":0.0007111558,"threshold_uncertainty_score":0.013980567},"labels":[],"label_agreement":null},{"id":"W2122065369","doi":"10.33423/jabe.v19i12.785","title":"Current Trends in Service Quality: A Transportation Sector Review","year":2017,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Service quality; Service (business); Quality (philosophy); Service guarantee; Perception; Customer satisfaction; Tertiary sector of the economy; Service design; Service provider; Psychology","score_opus":0.055075451475726164,"score_gpt":0.29067627488889947,"score_spread":0.2356008234131733,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2122065369","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00020722406,0.99881965,0.00004687256,0.00044296632,0.00011422203,0.000004321779,0.00004232972,0.0000032398432,0.0003192874],"genre_scores_gemma":[0.001303052,0.9981914,0.000081718455,0.00019129142,0.00010971876,0.0000055941437,0.000056443918,0.000001321923,0.00005945382],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9986633,0.0002442243,0.00045552757,0.0001892545,0.000368128,0.00007960397],"domain_scores_gemma":[0.9892702,0.006239477,0.0016784095,0.00011021432,0.0023797385,0.00032199686],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00285208,0.00074578944,0.0017547566,0.0126697505,0.0004955456,0.0026262652,0.0012802643,0.0014184882,0.0050291033],"category_scores_gemma":[0.0071982336,0.00053485646,0.0013735723,0.020481255,0.00075637485,0.0032758946,0.0009766611,0.0013234655,0.001001471],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011850834,0.00007277833,0.0026629968,0.10799274,0.0002647767,0.00018962192,0.00034553392,0.00026248378,0.0002640623,0.0021042256,0.029493693,0.85622853],"study_design_scores_gemma":[0.000031025244,0.0002626769,0.019833392,0.15761727,0.001693482,0.0019906987,0.0017193607,0.00030636456,0.00027054077,0.0019547371,0.8142499,0.00007067782],"about_ca_topic_score_codex":0.008180842,"about_ca_topic_score_gemma":0.013687019,"teacher_disagreement_score":0.0126697505,"about_ca_system_score_codex":0.0026013288,"about_ca_system_score_gemma":0.0056051044,"threshold_uncertainty_score":0.01887405},"labels":[],"label_agreement":null},{"id":"W2122532675","doi":"10.5267/j.msl.2012.03.013","title":"Evaluating bank readiness for CRM implementation","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Computer science; Process management; Business; Operations management; Knowledge management; Economics","score_opus":0.07802987654294101,"score_gpt":0.3726116816429786,"score_spread":0.29458180510003756,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2122532675","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98994094,0.00008835299,0.0004554715,0.00023792054,0.000012222638,0.00013370618,0.0001497251,0.00004635442,0.008935221],"genre_scores_gemma":[0.99789727,0.00007791348,0.00087733835,0.0000428575,0.0000063677635,0.00007074327,0.000223094,0.0000047853396,0.0007995321],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973386,0.0012437878,0.00029080932,0.00010597392,0.0006710398,0.00034976515],"domain_scores_gemma":[0.989769,0.0033241464,0.0023798859,0.00035606453,0.0024858485,0.001685153],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005157323,0.00026118933,0.0002342526,0.0012953805,0.0004949879,0.0012337022,0.00036347416,0.0006458631,0.005525624],"category_scores_gemma":[0.0132143255,0.00013665076,0.00049998594,0.0007795982,0.00031732843,0.0008996642,0.00070875493,0.0006855165,0.0014593676],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005369948,0.0013223047,0.9096614,0.00015627393,0.000110400375,0.00011952278,0.002095144,0.0008375774,0.0024192529,0.0005720749,0.0026815452,0.07948753],"study_design_scores_gemma":[0.000013376183,0.001658305,0.9896661,0.0000533902,0.000032802276,0.000093332426,0.0036790315,0.0011390469,0.0013518411,0.00014375804,0.0021434259,0.0000255724],"about_ca_topic_score_codex":0.0013702654,"about_ca_topic_score_gemma":0.002488883,"teacher_disagreement_score":0.005525624,"about_ca_system_score_codex":0.00053655374,"about_ca_system_score_gemma":0.0009322056,"threshold_uncertainty_score":0.027274847},"labels":[],"label_agreement":null},{"id":"W2122645103","doi":"10.5267/j.msl.2013.10.020","title":"An empirical investigation on the effects of electronic banking on key customer relationship management","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Electronic banking; Key (lock); Business; Customer relationship management; Process management; Empirical research; Customer intelligence; Computer science; Knowledge management; Marketing; Customer retention; Service quality; Service (business); The Internet; Computer security; World Wide Web; Statistics; Mathematics","score_opus":0.025086678896773545,"score_gpt":0.2563578835851936,"score_spread":0.23127120468842008,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2122645103","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9933935,0.00019369139,0.0001449578,0.00026819293,0.000006292339,0.000031842454,0.000056182416,0.0000024104615,0.00590285],"genre_scores_gemma":[0.9987179,0.00026881904,0.0002445621,0.00009554291,0.000010217754,0.000020302667,0.000054574433,0.0000011507773,0.0005868536],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99726886,0.0014991657,0.00013111011,0.00014334204,0.0006490468,0.00030843058],"domain_scores_gemma":[0.9594451,0.030713307,0.005038635,0.0007032012,0.0027083894,0.0013912919],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029565236,0.00017803145,0.0002026325,0.0009748019,0.0007408261,0.0009436691,0.00042376717,0.00039556896,0.008074127],"category_scores_gemma":[0.015229644,0.00018031766,0.00027126606,0.0016072884,0.00067770784,0.0009708438,0.00079470844,0.0007910922,0.0005243776],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029310706,0.0021798068,0.9379585,0.00030095436,0.0000895655,0.00045074345,0.005926852,0.00023876068,0.0004650198,0.0018097931,0.000757584,0.04952935],"study_design_scores_gemma":[0.00002179131,0.0006816568,0.9816913,0.000109516805,0.00008516823,0.0002468023,0.01365852,0.0005416806,0.00039515903,0.000258184,0.0023011086,0.000009028315],"about_ca_topic_score_codex":0.0023987314,"about_ca_topic_score_gemma":0.0036304991,"teacher_disagreement_score":0.008074127,"about_ca_system_score_codex":0.0006183046,"about_ca_system_score_gemma":0.0012868016,"threshold_uncertainty_score":0.02701068},"labels":[],"label_agreement":null},{"id":"W2123023161","doi":"","title":"Discovering Hidden Truths in Marketing Phenomena: can the Data Percolation Methodology Help?","year":2012,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Percolation (cognitive psychology); Marketing; Property (philosophy); Domain (mathematical analysis); Business; Economics; Psychology; Epistemology; Mathematics","score_opus":0.4934425054755082,"score_gpt":0.5456429409342349,"score_spread":0.05220043545872671,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2123023161","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.09113532,0.002417998,0.88600945,0.014157626,0.00017164848,0.00021137421,0.0008717249,0.000399739,0.004625226],"genre_scores_gemma":[0.76001334,0.0019607353,0.23373978,0.000988095,0.0003579928,0.0004140617,0.0006790187,0.00012931282,0.0017176718],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9945258,0.0033377341,0.00026930973,0.00090424565,0.00071846345,0.00024442788],"domain_scores_gemma":[0.9195688,0.07127119,0.0031407494,0.0037972203,0.0015298311,0.0006922055],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013143513,0.00068499765,0.001710703,0.006186584,0.0020518368,0.0063220165,0.0026305201,0.0037135296,0.0032803332],"category_scores_gemma":[0.07898811,0.0010349143,0.0021284798,0.004193768,0.0062474343,0.012766469,0.0041542174,0.0039998395,0.00042873065],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030056943,0.00014994599,0.03925795,0.0011729634,0.00059490756,0.0010110174,0.0057011517,0.0689128,0.0012897444,0.74759924,0.005977354,0.12803231],"study_design_scores_gemma":[0.00003925266,0.000026902399,0.0029105397,0.00017272242,0.000055164877,0.00018924383,0.00089585804,0.18793745,0.0004429468,0.8035037,0.0037778176,0.000048357215],"about_ca_topic_score_codex":0.004734196,"about_ca_topic_score_gemma":0.0051727174,"teacher_disagreement_score":0.013143513,"about_ca_system_score_codex":0.0027616536,"about_ca_system_score_gemma":0.002041827,"threshold_uncertainty_score":0.06951034},"labels":[],"label_agreement":null},{"id":"W2123699998","doi":"10.1108/apjml-12-2013-0154","title":"The performance implications of perceptual differences of dependence in marketing channels","year":2014,"lang":"en","type":"article","venue":"Asia Pacific Journal of Marketing and Logistics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Dyad; Perception; Originality; Channel (broadcasting); Psychology; Value (mathematics); Marketing; Business; Social psychology; Computer science; Telecommunications","score_opus":0.026241601630713377,"score_gpt":0.24122269063414586,"score_spread":0.2149810890034325,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2123699998","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99675626,0.000041487303,0.00065372227,0.000058930324,0.0000038925036,0.000007891373,0.000022815244,0.0000023837526,0.0024524594],"genre_scores_gemma":[0.9997665,0.000010165766,0.0001216629,0.000008487556,0.0000019119952,0.000002033997,0.000010369413,0.0000012809578,0.0000775422],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970969,0.0014518197,0.00019682883,0.00034456095,0.0006504033,0.00025952852],"domain_scores_gemma":[0.977548,0.012007296,0.0047639697,0.0020914811,0.0022864381,0.0013028005],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033581485,0.00021418264,0.00018325436,0.0008234975,0.0006853339,0.0018612044,0.0003260722,0.0004070175,0.0035716135],"category_scores_gemma":[0.017347168,0.00019424518,0.00024629413,0.0006297928,0.0020036728,0.0018017001,0.0018324412,0.0005204287,0.00018151637],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010926035,0.00042451895,0.9216247,0.00014814884,0.00011635536,0.00037668014,0.02634526,0.00083126844,0.0111813,0.0029910256,0.00026513502,0.034603022],"study_design_scores_gemma":[0.000010266479,0.00029775873,0.9782291,0.000024069384,0.000043690812,0.00018821575,0.016271973,0.0012236758,0.001813913,0.0013614309,0.0005003187,0.00003555434],"about_ca_topic_score_codex":0.0029125188,"about_ca_topic_score_gemma":0.0023806342,"teacher_disagreement_score":0.0035716135,"about_ca_system_score_codex":0.0007166926,"about_ca_system_score_gemma":0.00056750985,"threshold_uncertainty_score":0.01775986},"labels":[],"label_agreement":null},{"id":"W2124028228","doi":"10.1509/jmkg.71.4.121","title":"Friendship versus Business in Marketing Relationships","year":2007,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":334,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Friendship; Social psychology; Survey data collection; Psychology; Business; Marketing; Public relations; Political science","score_opus":0.049845592628508704,"score_gpt":0.2729172455528444,"score_spread":0.2230716529243357,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2124028228","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8088595,0.009270391,0.0021528082,0.0063197417,0.0002104502,0.00003271112,0.00005270169,0.000020376838,0.17308132],"genre_scores_gemma":[0.9978517,0.00060187763,0.00010600944,0.00014977655,0.000070562644,0.0000050619383,0.000005424684,0.0000031343188,0.0012063719],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9969127,0.0020737275,0.00010649651,0.00017911068,0.0004025316,0.00032536505],"domain_scores_gemma":[0.9924751,0.004154325,0.0013858888,0.0002193403,0.00030483448,0.0014604277],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017542796,0.00019004222,0.00025794396,0.0010160756,0.0019873912,0.0028412773,0.00032542655,0.00076637784,0.006894756],"category_scores_gemma":[0.008040954,0.000119113836,0.00018114827,0.0013554784,0.0038012555,0.0037041388,0.0021008702,0.00078991073,0.00048851187],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005684146,0.00049856986,0.35362107,0.00059203303,0.00020819876,0.0017319934,0.07620471,0.0007351396,0.0009266295,0.39816293,0.0061406987,0.16060968],"study_design_scores_gemma":[0.000105944484,0.00090441486,0.6571961,0.00075805024,0.00028692934,0.004262645,0.1126015,0.0022996361,0.00071660336,0.11029612,0.11046415,0.000107872416],"about_ca_topic_score_codex":0.0016114679,"about_ca_topic_score_gemma":0.0028400875,"teacher_disagreement_score":0.006894756,"about_ca_system_score_codex":0.0011355013,"about_ca_system_score_gemma":0.00050236087,"threshold_uncertainty_score":0.023065269},"labels":[],"label_agreement":null},{"id":"W2124186364","doi":"10.4236/ti.2013.42015","title":"Quality, Satisfaction and Industrial Disputes in the Tourist Accommodation Services of the State of M&amp;#233;rida, Venezuela","year":2013,"lang":"en","type":"article","venue":"Technology and Investment","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Accommodation; Tourism; Service quality; Scale (ratio); Business; Service (business); Quality (philosophy); State (computer science); SERVQUAL; Construct (python library); Marketing; Job satisfaction; Quality of service; Consumer satisfaction; Psychology; Geography; Political science; Law; Social psychology; Mathematics; Computer science; Telecommunications","score_opus":0.032942601748362714,"score_gpt":0.2604314427637344,"score_spread":0.2274888410153717,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2124186364","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996184,0.00005058032,0.00000754256,0.000032649354,9.808065e-7,0.0000015247124,0.000029551391,3.7046874e-7,0.0002585232],"genre_scores_gemma":[0.99977654,0.00004030303,0.0000130480685,0.0000064275914,0.0000011085676,0.0000012795725,0.000041437142,3.196114e-7,0.00011949745],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99977726,0.00006176895,0.000015702224,0.000021916032,0.000038687398,0.00008454239],"domain_scores_gemma":[0.9994981,0.000118877055,0.0002056281,0.000014717758,0.00006267888,0.00009999135],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00037451292,0.00008461272,0.00011941624,0.00059978705,0.000771442,0.0007410404,0.00019547461,0.00016256147,0.0015874971],"category_scores_gemma":[0.0011391796,0.00011490093,0.00011904412,0.0010840461,0.00048058803,0.00022826498,0.00044470796,0.0003714605,0.00006124681],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000072200695,0.000103561,0.98837936,0.000026806261,0.00001538274,0.00016473953,0.0041866396,0.000106600535,0.000425113,0.00014817178,0.0002387576,0.006132791],"study_design_scores_gemma":[0.0000022385725,0.000026040445,0.99284077,0.000008904167,0.0000029415544,0.000047202193,0.006686254,0.00011199989,0.000019498297,0.000011299943,0.00024097155,0.0000017700729],"about_ca_topic_score_codex":0.20994133,"about_ca_topic_score_gemma":0.34710386,"teacher_disagreement_score":0.20994133,"about_ca_system_score_codex":0.001498336,"about_ca_system_score_gemma":0.00084429357,"threshold_uncertainty_score":0.4174387},"labels":[],"label_agreement":null},{"id":"W2125081142","doi":"10.1177/0047287503041004009","title":"Illustrating the Utility of a Modified Gap Analysis as a Regional Tourism Planning Tool: Case Study of Potential Japanese and German Travelers to the Cowichan Region","year":2003,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"German; Tourism; Perception; Marketing; Business; Service (business); Service provider; Gap analysis (conservation); Quality (philosophy); Regional science; Geography; Psychology","score_opus":0.18646389831780158,"score_gpt":0.3906875226388196,"score_spread":0.20422362432101804,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2125081142","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.992172,0.000070270755,0.0033596493,0.00025539746,0.00000574766,0.00011613743,0.00003214212,0.000013570016,0.0039750393],"genre_scores_gemma":[0.9912574,0.00007705663,0.0072760237,0.00003187511,0.0000027031592,0.000075345386,0.000018563425,0.0000063016523,0.001254642],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99801695,0.0015243328,0.000048336107,0.00008001055,0.000117079806,0.00021327724],"domain_scores_gemma":[0.99704355,0.002051864,0.00018360798,0.0001981417,0.00031687118,0.00020599038],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037049484,0.00037063137,0.00030050316,0.0011829721,0.0033944116,0.00142978,0.0010814278,0.000879103,0.00204702],"category_scores_gemma":[0.004628468,0.00021769508,0.00036134024,0.0017856327,0.0016952591,0.0010165466,0.0019052033,0.0007841315,0.0001900732],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00087900617,0.0009919106,0.09472245,0.0007374714,0.000060397168,0.017697435,0.6829371,0.0089097135,0.0048962855,0.019272555,0.0034727182,0.16542296],"study_design_scores_gemma":[0.00005697786,0.0013721493,0.05107252,0.00013632569,0.000081277656,0.002755205,0.9054106,0.021180728,0.002465308,0.002275111,0.013095369,0.000098497934],"about_ca_topic_score_codex":0.03302876,"about_ca_topic_score_gemma":0.080817774,"teacher_disagreement_score":0.03302876,"about_ca_system_score_codex":0.0016569566,"about_ca_system_score_gemma":0.0013603896,"threshold_uncertainty_score":0.06567299},"labels":[],"label_agreement":null},{"id":"W2125101239","doi":"10.5539/ass.v11n4p77","title":"A Structural Equation Modeling of Perceived Justice in Malaysian Telecommunication Sector","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Confirmatory factor analysis; Economic Justice; Multicollinearity; Psychology; Service recovery; Econometrics; Mobile phone; Service (business); Statistics; Social psychology; Regression analysis; Telecommunications; Computer science; Marketing; Business; Mathematics; Economics; Service quality; Microeconomics","score_opus":0.08882391785171775,"score_gpt":0.30916318740289306,"score_spread":0.2203392695511753,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2125101239","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9734186,0.0004016458,0.016364947,0.002032441,0.000076287484,0.00035169098,0.0014801229,0.00008397347,0.0057903472],"genre_scores_gemma":[0.9912328,0.00031919812,0.0054568565,0.00006510999,0.000017847198,0.00027476845,0.0007182862,0.000008212557,0.0019069201],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99844366,0.00091050216,0.000094700365,0.00016503771,0.00014705014,0.00023913459],"domain_scores_gemma":[0.9969868,0.0018518041,0.00037396254,0.00009760448,0.00052608165,0.00016370215],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033893918,0.00071943697,0.00059368124,0.0017628798,0.0010197491,0.0023283726,0.0013149888,0.0010681251,0.005702429],"category_scores_gemma":[0.0055775233,0.0005826581,0.0012654334,0.0018983316,0.00054476986,0.0014746998,0.0013639457,0.0019025366,0.0005507389],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042904125,0.0019000762,0.76395833,0.00056113565,0.0008052947,0.0013242234,0.011952402,0.09944777,0.0010430162,0.0455625,0.007468856,0.06554735],"study_design_scores_gemma":[0.00011618888,0.0008769975,0.17301412,0.00069570064,0.0004723889,0.00031127373,0.00906572,0.7993661,0.00050468557,0.010407692,0.0050585316,0.00011058215],"about_ca_topic_score_codex":0.047911476,"about_ca_topic_score_gemma":0.03816388,"teacher_disagreement_score":0.047911476,"about_ca_system_score_codex":0.003104507,"about_ca_system_score_gemma":0.0049350737,"threshold_uncertainty_score":0.09526515},"labels":[],"label_agreement":null},{"id":"W2125277908","doi":"10.5539/ijms.v5n6p25","title":"Service Fairness Scale: Development, Validation, and Structure","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Science Council","keywords":"Construct (python library); Service (business); Context (archaeology); Structural equation modeling; Order (exchange); Scale (ratio); Curse of dimensionality; Computer science; Business; Marketing; Knowledge management; Artificial intelligence; Machine learning","score_opus":0.02336149236101929,"score_gpt":0.275970131123869,"score_spread":0.25260863876284967,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2125277908","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8722495,0.0005694928,0.08729771,0.0012207237,0.00028512834,0.009967558,0.0019500414,0.00052003184,0.025939973],"genre_scores_gemma":[0.8695271,0.00038232814,0.11246537,0.0003924907,0.00009505888,0.009454586,0.003056775,0.0001201462,0.0045062415],"study_design_codex":"design_other","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.99358094,0.001855401,0.0007883837,0.00034881008,0.0031704155,0.00025614217],"domain_scores_gemma":[0.98443013,0.00502344,0.0011528127,0.001373763,0.0071301637,0.0008897303],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0114181675,0.0003737158,0.000539292,0.002238821,0.0015508403,0.0009509909,0.0011239392,0.000818525,0.003510339],"category_scores_gemma":[0.026356652,0.00030760287,0.0009049437,0.0019305045,0.0011770553,0.001289472,0.0016115092,0.0012684134,0.0009703846],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007236469,0.002478706,0.43827623,0.0006490491,0.00011192046,0.00031825923,0.0092150755,0.0021672617,0.006382521,0.015993528,0.010604621,0.5130792],"study_design_scores_gemma":[0.00037084817,0.0038364343,0.88577145,0.0006971996,0.00021263488,0.0010965655,0.00746858,0.020977786,0.009949776,0.018881535,0.050539196,0.00019810529],"about_ca_topic_score_codex":0.0040883105,"about_ca_topic_score_gemma":0.00532474,"teacher_disagreement_score":0.0114181675,"about_ca_system_score_codex":0.0011620013,"about_ca_system_score_gemma":0.0054353997,"threshold_uncertainty_score":0.060385764},"labels":[],"label_agreement":null},{"id":"W2125350246","doi":"10.5539/ass.v11n4p90","title":"Retailer Service Quality and Customer Loyalty: Empirical Evidence in Vietnam","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Business; Loyalty business model; Marketing; Loyalty; Reliability (semiconductor); Service (business); Quality (philosophy); Customer retention","score_opus":0.18729592103470033,"score_gpt":0.37705772217774614,"score_spread":0.1897618011430458,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2125350246","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99618226,0.0010557452,0.00007878006,0.0002418084,0.000005112531,0.000003418439,0.000046304816,0.0000010376936,0.0023855597],"genre_scores_gemma":[0.99929607,0.00047170612,0.000025645373,0.000037201095,0.000004600967,0.0000012338609,0.000031612377,8.863027e-7,0.00013092348],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991353,0.00038031998,0.000054968026,0.00008662113,0.00022355087,0.000119147786],"domain_scores_gemma":[0.98955965,0.006185523,0.002281796,0.00018844072,0.0011236584,0.0006610269],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013552074,0.00009478041,0.00020405948,0.0008986961,0.00043593254,0.0010314323,0.0002756723,0.00032750968,0.0026547457],"category_scores_gemma":[0.00602188,0.00015419257,0.00018923124,0.0016554326,0.0010568786,0.00060708047,0.00053676707,0.0004977799,0.00015031436],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013342673,0.00013879096,0.98283696,0.00012617226,0.000095153664,0.0001738544,0.0024712095,0.00015628082,0.0000997024,0.0009903418,0.00025205026,0.012526086],"study_design_scores_gemma":[0.000009531866,0.00015293852,0.990763,0.00012066376,0.000054033335,0.0002121143,0.006427271,0.00055705727,0.000102091144,0.00033083555,0.0012627456,0.0000076620945],"about_ca_topic_score_codex":0.025695832,"about_ca_topic_score_gemma":0.023603167,"teacher_disagreement_score":0.025695832,"about_ca_system_score_codex":0.0007281468,"about_ca_system_score_gemma":0.0008472625,"threshold_uncertainty_score":0.051092505},"labels":[],"label_agreement":null},{"id":"W2126312011","doi":"10.5267/j.msl.2012.12.030","title":"Bank service quality in private sector: Evidence from Iran","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Quality (philosophy); Service (business); Private sector; Operations management; Marketing; Economics; Economic growth","score_opus":0.05492059112824242,"score_gpt":0.27554426390258513,"score_spread":0.2206236727743427,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2126312011","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99259794,0.0028110784,0.000065757406,0.0013057485,0.00002073985,0.000018817565,0.00074222806,0.0000031187978,0.0024346947],"genre_scores_gemma":[0.99751043,0.0015669126,0.000054045493,0.00022051895,0.000031163574,0.0000094883235,0.00040989128,0.0000018338675,0.00019569324],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975406,0.0006350535,0.00031929056,0.00019552399,0.000789721,0.0005198492],"domain_scores_gemma":[0.9704155,0.0081323,0.015146416,0.0006534465,0.004205673,0.0014467346],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002892132,0.00025669296,0.00050120155,0.0038133166,0.0009208013,0.0018096097,0.00081143045,0.0007997684,0.0047120093],"category_scores_gemma":[0.013256673,0.00033220783,0.00043787775,0.009721844,0.0022730248,0.00082083105,0.0008878231,0.0009228825,0.00041541122],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018580204,0.00016011579,0.986779,0.00024219614,0.00015233428,0.00012191751,0.0013717493,0.00007859037,0.00003868706,0.00031710035,0.001313441,0.009239145],"study_design_scores_gemma":[0.000025344043,0.0000720244,0.99468035,0.00012757521,0.000104980434,0.00009147723,0.0036316237,0.00005920736,0.000039946946,0.00010145665,0.0010593203,0.000006721192],"about_ca_topic_score_codex":0.09320615,"about_ca_topic_score_gemma":0.11615074,"teacher_disagreement_score":0.09320615,"about_ca_system_score_codex":0.0029996876,"about_ca_system_score_gemma":0.003998432,"threshold_uncertainty_score":0.18532729},"labels":[],"label_agreement":null},{"id":"W2126617638","doi":"10.5539/jsd.v4n2p33","title":"Quality of Hospital In-use: Usability Evaluation Method as an Assessment","year":2011,"lang":"en","type":"article","venue":"Journal of Sustainable Development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Usability; Quality (philosophy); Computer science; Service (business); Service quality; Health care; Perspective (graphical); Process management; Usability goals; Service design; Knowledge management; Heuristic evaluation; Business; Human–computer interaction; Service provider; Marketing","score_opus":0.0726366774281456,"score_gpt":0.37324086263683803,"score_spread":0.3006041852086924,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2126617638","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9398539,0.0027111059,0.03172725,0.00058100704,0.00018421267,0.0053398847,0.000327631,0.00012417563,0.019150818],"genre_scores_gemma":[0.9654425,0.0010814487,0.028360995,0.00013152335,0.00004666393,0.0029446671,0.00017119362,0.000038523394,0.0017824525],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9616842,0.02632429,0.0034909751,0.0006933693,0.0071658613,0.00064128626],"domain_scores_gemma":[0.9546059,0.027508073,0.0027282438,0.0014782093,0.012919382,0.0007602746],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.036316525,0.0006058135,0.001038971,0.004232729,0.0010504698,0.0027256825,0.0006076701,0.000811049,0.0014689281],"category_scores_gemma":[0.036811855,0.00033494277,0.0011981735,0.0033148339,0.001030563,0.0021738934,0.0013849409,0.0006343107,0.00025715033],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.003390234,0.0042453166,0.29352656,0.00885726,0.0011432294,0.00066382525,0.068552,0.0034961274,0.021173507,0.0057501337,0.0062745325,0.5829273],"study_design_scores_gemma":[0.00051982666,0.027498279,0.7678773,0.0039662924,0.0011184694,0.001432396,0.109359466,0.0172616,0.026670044,0.0041387677,0.039373588,0.0007840275],"about_ca_topic_score_codex":0.0013098776,"about_ca_topic_score_gemma":0.002277464,"teacher_disagreement_score":0.036316525,"about_ca_system_score_codex":0.001939242,"about_ca_system_score_gemma":0.001659812,"threshold_uncertainty_score":0.19206244},"labels":[],"label_agreement":null},{"id":"W2126906755","doi":"10.1177/1938965509336809","title":"Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation","year":2009,"lang":"en","type":"article","venue":"Cornell Hospitality Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Market segmentation; Profiling (computer programming); Marketing; Business; Index (typography); Segmentation; Hospitality industry; Hospitality; Customer service; Service (business); Computer science; Artificial intelligence; Tourism; World Wide Web","score_opus":0.10591286228548301,"score_gpt":0.25726899898331246,"score_spread":0.15135613669782944,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2126906755","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9826836,0.00011009395,0.007939346,0.0002729166,0.000024198273,0.0001847009,0.0003887782,0.00007629317,0.0083201295],"genre_scores_gemma":[0.9915314,0.000051158946,0.0073436145,0.000042875996,0.000008703173,0.00016083982,0.00042558947,0.000010876134,0.00042499046],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9964568,0.0021249542,0.000433784,0.00017704768,0.0005952447,0.00021211829],"domain_scores_gemma":[0.9836758,0.009968525,0.0024393327,0.0007006196,0.0025952486,0.00062048837],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0043331743,0.00046502863,0.0004044832,0.0037872274,0.00046631257,0.0020481679,0.00061590964,0.0005114119,0.0030048199],"category_scores_gemma":[0.020010805,0.00014785552,0.0011150637,0.0041554603,0.00037543377,0.0020177711,0.0011923885,0.0009281036,0.00054806715],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002684993,0.0004696253,0.88773525,0.00010164469,0.0002521163,0.00012945893,0.0032188804,0.0013368329,0.0016208384,0.0021727702,0.0012434016,0.1014507],"study_design_scores_gemma":[0.000028470318,0.0014455367,0.95336956,0.000073451025,0.0001817743,0.0002546713,0.009929492,0.027185598,0.0018898051,0.0017644813,0.0037617364,0.000115460825],"about_ca_topic_score_codex":0.0042401417,"about_ca_topic_score_gemma":0.005164131,"teacher_disagreement_score":0.0043331743,"about_ca_system_score_codex":0.00070327806,"about_ca_system_score_gemma":0.00087620044,"threshold_uncertainty_score":0.022916257},"labels":[],"label_agreement":null},{"id":"W2127368815","doi":"10.5539/ibr.v6n6p20","title":"Expectations and Perceptions of Overseas Students towards Service Quality of Higher Education Institutions in Scotland","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Perception; Higher education; Service quality; China; Quality (philosophy); Service (business); Psychology; Construct (python library); Medical education; Marketing; Political science; Business; Medicine; Computer science","score_opus":0.1300899816675648,"score_gpt":0.4523899058362793,"score_spread":0.3222999241687145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2127368815","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995603,0.000011682168,0.000015572801,0.00006507401,0.0000013786773,0.0000019853578,0.0000090168005,7.060679e-7,0.0003342261],"genre_scores_gemma":[0.9997557,0.000020233525,0.000012779405,0.000034596753,0.000001652273,0.0000015735427,0.000011995858,4.342932e-7,0.00016097035],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980281,0.00043006247,0.00013455587,0.00007500426,0.00075274595,0.0005794916],"domain_scores_gemma":[0.9909862,0.00123216,0.002665349,0.00014175563,0.0014838432,0.0034906322],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019296886,0.00016845892,0.000226843,0.00073978724,0.0008205551,0.0021370163,0.00025753994,0.00031993818,0.0017296227],"category_scores_gemma":[0.005944782,0.00014418259,0.0002423497,0.0008789415,0.0009015005,0.00059891527,0.000992027,0.00060038303,0.00025121623],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020378301,0.00027224876,0.9495971,0.000036417063,0.000019563473,0.0004962083,0.03345131,0.00016141668,0.0011255394,0.00037066406,0.0005347607,0.013730936],"study_design_scores_gemma":[0.0000084155345,0.0006230787,0.92283773,0.000028641058,0.0000069730845,0.00024972638,0.07415965,0.00030843768,0.0002478766,0.0000917993,0.0014094566,0.00002827004],"about_ca_topic_score_codex":0.037877817,"about_ca_topic_score_gemma":0.039039776,"teacher_disagreement_score":0.037877817,"about_ca_system_score_codex":0.0016638379,"about_ca_system_score_gemma":0.0015965399,"threshold_uncertainty_score":0.0753147},"labels":[],"label_agreement":null},{"id":"W2127947117","doi":"10.1057/jibs.2009.26","title":"Global account management strategies: Drivers and outcomes","year":2009,"lang":"en","type":"article","venue":"Journal of International Business Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":64,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"University of Victoria; Pennsylvania State University; Michigan State University","keywords":"Standardization; Multinational corporation; Globalization; Global marketing; Global strategy; Marketing; International business; Business; Industrial organization; Economics; Political science; Management","score_opus":0.028386937433050687,"score_gpt":0.3115014836049293,"score_spread":0.2831145461718786,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2127947117","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9835249,0.00079697685,0.00016624315,0.001926119,0.00002105455,0.000029200644,0.00012608754,0.000014667374,0.013394713],"genre_scores_gemma":[0.99943966,0.00012407481,0.00003219703,0.000045083034,0.000004623155,0.0000036800911,0.00003439304,0.0000021493518,0.00031401063],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987651,0.00039287246,0.00006018187,0.00009593676,0.00027204346,0.00041396334],"domain_scores_gemma":[0.9925418,0.0023009893,0.00227262,0.00029013245,0.001028967,0.0015656363],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002888566,0.00041175782,0.0003244504,0.0019639342,0.00092845125,0.00608657,0.0005847162,0.0010677045,0.0060819713],"category_scores_gemma":[0.010741606,0.00015913724,0.00039520353,0.0040682964,0.001323594,0.003527035,0.001973529,0.0010413508,0.00049845106],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002053574,0.00037701658,0.9437064,0.00006842423,0.00012424047,0.00014621482,0.0030739356,0.00032406184,0.00022714717,0.010041003,0.0014477967,0.04025851],"study_design_scores_gemma":[0.000029890038,0.0001699709,0.96954083,0.00008694886,0.00012356085,0.000110219946,0.019203668,0.00078711397,0.0004305395,0.0059113693,0.0035839034,0.000021934522],"about_ca_topic_score_codex":0.006667178,"about_ca_topic_score_gemma":0.009939051,"teacher_disagreement_score":0.006667178,"about_ca_system_score_codex":0.0018342145,"about_ca_system_score_gemma":0.0024792408,"threshold_uncertainty_score":0.020346224},"labels":[],"label_agreement":null},{"id":"W2128271371","doi":"10.5539/cis.v3n2p126","title":"A Conceptual Framework of Iranian Consumer Trust in B2C Electronic Commerce","year":2010,"lang":"en","type":"article","venue":"Computer and Information Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Reputation; Payment; Conceptual model; Set (abstract data type); Computer science; Test (biology); Sociology; World Wide Web","score_opus":0.01364123355357726,"score_gpt":0.2506692916111054,"score_spread":0.23702805805752813,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2128271371","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6571269,0.004182411,0.1143236,0.026207203,0.00024206536,0.0008066453,0.00023847347,0.00017887686,0.19669382],"genre_scores_gemma":[0.99296135,0.00040435712,0.0058160634,0.00015974212,0.000013657689,0.00007222273,0.000024755162,0.00000286995,0.0005449313],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9974547,0.0013642971,0.00016131901,0.00020294543,0.00053410186,0.0002825637],"domain_scores_gemma":[0.9962669,0.0014247588,0.0008047048,0.00017580818,0.0007497562,0.0005780418],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032729171,0.00039190258,0.0002473779,0.0024316262,0.002157613,0.004066042,0.0010418231,0.0015770962,0.0018423392],"category_scores_gemma":[0.004881522,0.00028605334,0.0004316389,0.0021898784,0.006690449,0.0048631188,0.0019651682,0.0013652459,0.00014737202],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000059884722,0.00019107162,0.026103172,0.0003000651,0.00005210532,0.001288369,0.042349868,0.003882657,0.000674638,0.8901467,0.003112345,0.031839173],"study_design_scores_gemma":[0.00019540629,0.00072511804,0.06969556,0.0020011417,0.0001950849,0.0055296146,0.16534764,0.06114973,0.0009384279,0.59757537,0.09640211,0.00024469948],"about_ca_topic_score_codex":0.0119956015,"about_ca_topic_score_gemma":0.006777614,"teacher_disagreement_score":0.0119956015,"about_ca_system_score_codex":0.005665928,"about_ca_system_score_gemma":0.0043479293,"threshold_uncertainty_score":0.041109383},"labels":[],"label_agreement":null},{"id":"W2128333903","doi":"10.5267/j.msl.2014.7.025","title":"Investigating the effect of organizational capacity on CRM performance","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Knowledge management; Process management; Computer science","score_opus":0.012949703532372223,"score_gpt":0.210592139259544,"score_spread":0.19764243572717177,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2128333903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9961718,0.000050893876,0.00012068445,0.00009985266,0.000004681203,0.0000109054645,0.000036371624,0.000006090244,0.0034987526],"genre_scores_gemma":[0.9996791,0.000013370313,0.00005905659,0.000011822779,0.0000047487188,0.0000069640937,0.000025797577,0.0000015307379,0.0001975649],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99588,0.0020011691,0.00018267386,0.00033586737,0.00073517236,0.0008649961],"domain_scores_gemma":[0.9309133,0.046333984,0.009866388,0.002436534,0.0030660047,0.007383715],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040219375,0.00033359,0.00023126311,0.0009093457,0.000585353,0.0013416519,0.0005114353,0.00051972776,0.00481246],"category_scores_gemma":[0.01907289,0.00015211903,0.00039561876,0.0008460859,0.00095364486,0.001126642,0.0014743094,0.00085822074,0.00056260184],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013054098,0.0031042255,0.9471744,0.00010012705,0.00030392557,0.00019795948,0.0017980636,0.003396438,0.0028937573,0.0011865671,0.0005208321,0.038018376],"study_design_scores_gemma":[0.000019788285,0.0015501371,0.99282575,0.00003333169,0.00007099519,0.000040937735,0.0016685457,0.0017417138,0.0012916407,0.0002318785,0.00050430465,0.00002098658],"about_ca_topic_score_codex":0.002635677,"about_ca_topic_score_gemma":0.0023935556,"teacher_disagreement_score":0.00481246,"about_ca_system_score_codex":0.0008896882,"about_ca_system_score_gemma":0.0012079219,"threshold_uncertainty_score":0.021270335},"labels":[],"label_agreement":null},{"id":"W2128959702","doi":"10.1111/deci.12057","title":"The Importance of Social Embeddedness: Churn Models at Mobile Providers","year":2014,"lang":"en","type":"article","venue":"Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Korea Advanced Institute of Science and Technology; Technische Universität Berlin; York University","keywords":"Embeddedness; Snowball sampling; Vendor; Social network (sociolinguistics); Computer science; Sampling (signal processing); Nonprobability sampling; Sample (material); Node (physics); Marketing; Business; Social media; Telecommunications","score_opus":0.04475123478257822,"score_gpt":0.3091663634987999,"score_spread":0.2644151287162217,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2128959702","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94317734,0.00015176584,0.052135013,0.00054125005,0.000012733317,0.000053909596,0.000095386546,0.00003074613,0.0038018285],"genre_scores_gemma":[0.9980452,0.000041588995,0.001205538,0.000017597265,0.00001084591,0.000014564289,0.00002351242,0.0000049519995,0.0006362379],"study_design_codex":"simulation_or_modeling","study_design_gemma":"observational","domain_scores_codex":[0.99815553,0.001057614,0.000043498105,0.00025409766,0.00017870945,0.00031045644],"domain_scores_gemma":[0.9830041,0.012084175,0.0026730183,0.0008046469,0.0007319315,0.0007020487],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040921834,0.0005070345,0.00071428664,0.0013859504,0.0009601562,0.0020537914,0.0011503975,0.001081386,0.002587641],"category_scores_gemma":[0.013450566,0.000406944,0.00081013713,0.0009426528,0.0022725563,0.002349385,0.0017173681,0.0015602071,0.0002562428],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006024061,0.0004948282,0.130196,0.000085155625,0.00028373243,0.00075474073,0.002558254,0.72839284,0.0015132043,0.11507533,0.0009411716,0.019102335],"study_design_scores_gemma":[0.000014846565,0.00009979197,0.012647133,0.000016059854,0.00003088184,0.000079665864,0.00041134795,0.96083856,0.00015665963,0.025420181,0.00026693952,0.000017876704],"about_ca_topic_score_codex":0.010650079,"about_ca_topic_score_gemma":0.007806284,"teacher_disagreement_score":0.010650079,"about_ca_system_score_codex":0.0016791463,"about_ca_system_score_gemma":0.0005874688,"threshold_uncertainty_score":0.02164179},"labels":[],"label_agreement":null},{"id":"W2129098507","doi":"10.17705/1jais.00208","title":"The Adoption and Use of IT Artifacts: A New Interaction-Centric Model for the Study of User-Artifact Relationships","year":2009,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":173,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"Killam Trusts; Social Sciences and Humanities Research Council of Canada; Canada Research Chairs","keywords":"Artifact (error); Computer science; Context (archaeology); Affect (linguistics); Human–computer interaction; Structuring; Argument (complex analysis); Focus (optics); Exploit; Knowledge management; Data science; Psychology; Artificial intelligence","score_opus":0.08205178236997981,"score_gpt":0.2844238649972177,"score_spread":0.2023720826272379,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2129098507","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.06802055,0.006202181,0.71037704,0.015040841,0.0002807107,0.00070476974,0.0005370018,0.00033123593,0.1985057],"genre_scores_gemma":[0.81735814,0.0057664732,0.16018957,0.0012443078,0.0003151959,0.0020320509,0.00037270435,0.00015247556,0.012569012],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99342996,0.00401749,0.0002973035,0.0010066361,0.0008743053,0.0003743834],"domain_scores_gemma":[0.9898353,0.00679925,0.0012539813,0.00092507404,0.00066728896,0.0005191247],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041193706,0.0013030687,0.0007483841,0.0045806947,0.0022480334,0.009044526,0.0025180397,0.0037794742,0.00498296],"category_scores_gemma":[0.0066465414,0.0007805906,0.0015595008,0.005416545,0.009042223,0.013444355,0.0045340476,0.0031881568,0.0012040129],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000028005094,0.000119093915,0.0057242927,0.00021187804,0.000044694516,0.00054843473,0.016409682,0.0025427924,0.0008531689,0.95471793,0.0010310805,0.01776903],"study_design_scores_gemma":[0.00007614831,0.00041257078,0.012115072,0.00073964754,0.00017316545,0.0022906996,0.013730783,0.060363524,0.0008994503,0.7689076,0.14015488,0.00013651891],"about_ca_topic_score_codex":0.0049953307,"about_ca_topic_score_gemma":0.0027981983,"teacher_disagreement_score":0.009044526,"about_ca_system_score_codex":0.004514749,"about_ca_system_score_gemma":0.0033819394,"threshold_uncertainty_score":0.032756984},"labels":[],"label_agreement":null},{"id":"W2129492808","doi":"10.1002/mar.10012","title":"Understanding complaining responses through consumers' self‐consciousness disposition","year":2002,"lang":"en","type":"article","venue":"Psychology and Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Montréal","funders":"","keywords":"Psychology; Word of mouth; Perception; Intrusion; Social psychology; Consciousness; Service quality; Contrast (vision); Service (business); Quality (philosophy); Event (particle physics); Disposition; Advertising; Marketing; Business","score_opus":0.12301503591933255,"score_gpt":0.3083500909545453,"score_spread":0.18533505503521275,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2129492808","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982297,0.000014539931,0.00030178696,0.00003470866,9.121119e-7,0.000008442985,0.00000627409,0.000003883482,0.0013998173],"genre_scores_gemma":[0.99977666,0.000012683124,0.00010038139,0.000015516332,0.0000016078561,0.000003129005,0.000009836959,7.397517e-7,0.00007951128],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99967146,0.000140746,0.00002038321,0.000030962343,0.000083106686,0.00005337532],"domain_scores_gemma":[0.99635077,0.0015572129,0.0012782528,0.00016595496,0.00040856193,0.00023917899],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007886374,0.00016116301,0.00013053334,0.00056430884,0.00024848158,0.0010312304,0.00012109454,0.00037597763,0.0020650583],"category_scores_gemma":[0.004965929,0.00011485461,0.00018444273,0.00017514569,0.0005915149,0.00041797906,0.00043436146,0.00037479278,0.00012573566],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012468013,0.0007491235,0.907096,0.00012586155,0.00005995594,0.0004198881,0.015352154,0.0004218707,0.024489913,0.0015613149,0.00035253275,0.048124667],"study_design_scores_gemma":[0.00002278111,0.00056714815,0.9850301,0.000026472711,0.00003834838,0.00029058993,0.008506955,0.0018049396,0.0023892154,0.0008614224,0.00044228826,0.00001975915],"about_ca_topic_score_codex":0.00087254914,"about_ca_topic_score_gemma":0.00073179026,"teacher_disagreement_score":0.0020650583,"about_ca_system_score_codex":0.00030281258,"about_ca_system_score_gemma":0.00019578516,"threshold_uncertainty_score":0.0069082975},"labels":[],"label_agreement":null},{"id":"W2129708897","doi":"10.5539/ibr.v5n3p107","title":"Investigating Service Quality Initiatives of Pakistani Commercial Banks","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; SERVQUAL; Reliability (semiconductor); Service quality; Empathy; Test (biology); Quality (philosophy); Service (business); Business; Variance (accounting); Sample (material); Simple random sample; Scale (ratio); Marketing; Psychology; Statistics; Operations management; Mathematics; Social psychology; Accounting; Geography; Economics; Medicine; Environmental health","score_opus":0.21131709292727818,"score_gpt":0.4358096948353601,"score_spread":0.2244926019080819,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2129708897","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988745,0.000067005945,0.00004081132,0.00018379487,0.0000020487612,0.000007831955,0.000015743832,8.451028e-7,0.00080743554],"genre_scores_gemma":[0.9995683,0.00014068611,0.00007037053,0.00004861407,0.0000028827133,0.000004646085,0.00001577016,3.1428993e-7,0.00014852289],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987924,0.00036304825,0.00008125499,0.000087849214,0.00036788412,0.00030757458],"domain_scores_gemma":[0.9950322,0.0010333526,0.0020594383,0.00007856531,0.0010981084,0.0006983118],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015268226,0.00013567103,0.00015864182,0.0008601397,0.0013414902,0.0014284409,0.00018021383,0.0003594682,0.0011147939],"category_scores_gemma":[0.0037783503,0.00016381078,0.00012956484,0.0015655668,0.0007957678,0.000737255,0.0006165181,0.00054885994,0.00013003703],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000120553574,0.00028706837,0.91419107,0.00017418055,0.000026701315,0.0006278803,0.044766318,0.00023141287,0.001353857,0.00066896994,0.0007720511,0.036780074],"study_design_scores_gemma":[0.000005531337,0.00039273256,0.90764487,0.00006279652,0.00001477318,0.00035119208,0.08801869,0.00028533424,0.00041324974,0.00009731312,0.0026976774,0.000015887172],"about_ca_topic_score_codex":0.012680658,"about_ca_topic_score_gemma":0.018530406,"teacher_disagreement_score":0.012680658,"about_ca_system_score_codex":0.0016039326,"about_ca_system_score_gemma":0.0022988128,"threshold_uncertainty_score":0.025213659},"labels":[],"label_agreement":null},{"id":"W2130285207","doi":"10.1016/j.indmarman.2009.02.003","title":"Exploratory navigation and salesperson performance: Investigating selected antecedents and boundary conditions in high-technology and financial services contexts","year":2009,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":81,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Exploratory research; Marketing; Context (archaeology); Business; Work (physics)","score_opus":0.01710369591137693,"score_gpt":0.23334351482435042,"score_spread":0.2162398189129735,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2130285207","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99854124,0.000034698405,0.00004795788,0.000028255376,0.0000012990198,0.000005547881,0.000019541136,0.0000016860498,0.0013198032],"genre_scores_gemma":[0.9996704,0.000033115895,0.00007136245,0.000008981241,0.0000018023466,0.000007991632,0.000034410852,0.0000021510004,0.00016977366],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988667,0.00051256246,0.000069163005,0.000114452254,0.00018773292,0.00024939165],"domain_scores_gemma":[0.987653,0.005837281,0.0032172336,0.00054645335,0.00080461067,0.0019415293],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001507259,0.00037550033,0.000508166,0.0015689549,0.0020473874,0.0045257155,0.0006800548,0.0011953749,0.004654423],"category_scores_gemma":[0.009496813,0.00046269552,0.00041402594,0.0019997167,0.0017665345,0.0017986336,0.002645417,0.0012244653,0.00035905035],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038560492,0.001009201,0.9786259,0.000048194615,0.00005956294,0.00023042635,0.011901739,0.0002877441,0.00082933117,0.0015485001,0.00012313806,0.0049504726],"study_design_scores_gemma":[0.000014549092,0.00019214742,0.97137964,0.000038932307,0.00003649147,0.0001114627,0.026034253,0.00083196984,0.00027162975,0.0007887963,0.0002832687,0.000016819848],"about_ca_topic_score_codex":0.017872058,"about_ca_topic_score_gemma":0.042344708,"teacher_disagreement_score":0.017872058,"about_ca_system_score_codex":0.0011105948,"about_ca_system_score_gemma":0.0020352383,"threshold_uncertainty_score":0.03553605},"labels":[],"label_agreement":null},{"id":"W2131091948","doi":"10.5267/j.msl.2014.3.001","title":"Investigating the service brand: A customer value perspective","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perspective (graphical); Business; Value (mathematics); Service (business); Marketing; Customer value; Service quality; Advertising; Computer science; Statistics; Mathematics; Economics; Microeconomics; Profit (economics)","score_opus":0.01851580259171995,"score_gpt":0.24714983997042886,"score_spread":0.2286340373787089,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2131091948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95810515,0.0010959285,0.0027097343,0.002133423,0.00002456584,0.000017700155,0.000021593278,0.0000053111758,0.035886563],"genre_scores_gemma":[0.99870837,0.00033848718,0.00026918203,0.00018826376,0.000017427325,0.0000032039009,0.000006330084,0.000002048788,0.00046673778],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99902844,0.0005053781,0.000017912818,0.000037211248,0.0002619026,0.00014917567],"domain_scores_gemma":[0.99511755,0.0032491162,0.00046810723,0.00010229654,0.0006675902,0.00039526977],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012316058,0.00016666231,0.00020219614,0.0008122915,0.00067172677,0.0025197626,0.00023276338,0.00072498916,0.0028428556],"category_scores_gemma":[0.004036517,0.00009992136,0.00026756877,0.00094382826,0.0015037783,0.001833257,0.0008934308,0.00083682203,0.00025362312],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00052260247,0.0006542556,0.6036894,0.0005654052,0.00017209139,0.0010139405,0.035151184,0.001780638,0.007644794,0.12335299,0.0020709906,0.22338162],"study_design_scores_gemma":[0.000064342465,0.0027824747,0.7930942,0.0006608746,0.00048790636,0.002892913,0.102185406,0.012702817,0.008923518,0.045072664,0.031028364,0.00010451724],"about_ca_topic_score_codex":0.0029032172,"about_ca_topic_score_gemma":0.0033063672,"teacher_disagreement_score":0.0029032172,"about_ca_system_score_codex":0.00089432206,"about_ca_system_score_gemma":0.0009861153,"threshold_uncertainty_score":0.009510279},"labels":[],"label_agreement":null},{"id":"W2131463407","doi":"10.18438/b8h90h","title":"Relationships Between Librarians and Faculty Still Need Further Investigation","year":2012,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Subject (documents); Inclusion (mineral); Perception; Product (mathematics); Psychology; Computer science; Library science; Social psychology","score_opus":0.06461821952528583,"score_gpt":0.26655137849347155,"score_spread":0.2019331589681857,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2131463407","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.17065653,0.4590117,0.01413089,0.25067216,0.0025327185,0.0006280377,0.0010363384,0.00023590191,0.101095684],"genre_scores_gemma":[0.79040956,0.15245812,0.016891731,0.028335644,0.0020170142,0.0007160233,0.0006146965,0.00006613969,0.008490982],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9769051,0.014828116,0.001531738,0.0014501229,0.0040104603,0.001274369],"domain_scores_gemma":[0.8056171,0.15755783,0.013366952,0.0037804337,0.016365169,0.0033125198],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.027775887,0.000398927,0.001529551,0.0037739344,0.0028073778,0.0110999765,0.0023187294,0.002356393,0.018307053],"category_scores_gemma":[0.08541715,0.00042306344,0.0015030496,0.009487905,0.0029286444,0.023441028,0.0044039204,0.0022960564,0.0018145874],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002218482,0.00042163313,0.08543303,0.029992953,0.00073065556,0.0014623811,0.024926757,0.00041793444,0.00071139913,0.07382968,0.023146685,0.75870496],"study_design_scores_gemma":[0.00010717282,0.00060965127,0.13858493,0.04860408,0.0006848331,0.0017515392,0.29754192,0.0007270802,0.00096261885,0.057760354,0.45250148,0.00016440009],"about_ca_topic_score_codex":0.011132418,"about_ca_topic_score_gemma":0.019434331,"teacher_disagreement_score":0.027775887,"about_ca_system_score_codex":0.006058966,"about_ca_system_score_gemma":0.02014568,"threshold_uncertainty_score":0.1468947},"labels":[],"label_agreement":null},{"id":"W2132419075","doi":"10.5430/ijba.v2n2p114","title":"An Investigation into the Consumers’ Sensitivity of the Logistics Efficiency","year":2011,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Loyalty; Mood; Business; Perception; Consumer behaviour; Psychology; Advertising; Social psychology","score_opus":0.05184135752085302,"score_gpt":0.2791269518071524,"score_spread":0.2272855942862994,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2132419075","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989957,0.000010206598,0.000081105216,0.000034688484,9.719982e-7,0.000004320201,0.000007329255,7.7637674e-7,0.00086483406],"genre_scores_gemma":[0.9995484,0.000021313435,0.00006921641,0.00003203339,0.0000015668722,0.000004496643,0.000010611249,7.979625e-7,0.00031157737],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992562,0.00031495883,0.00004713062,0.00006136495,0.00023538314,0.000084877116],"domain_scores_gemma":[0.9956326,0.0024319876,0.0008429785,0.00016787915,0.00076182187,0.00016268333],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014355007,0.00010286997,0.00015654214,0.00048570946,0.0005490708,0.0014578751,0.00014866756,0.00034521057,0.003197666],"category_scores_gemma":[0.004598124,0.00016897696,0.0002607514,0.00042461173,0.000575881,0.0006682233,0.00044409177,0.00046821803,0.00021688188],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00050767337,0.00048437866,0.84150577,0.00021414869,0.000093241455,0.00086134847,0.10829073,0.00016908628,0.012003045,0.0014149687,0.0003350103,0.03412056],"study_design_scores_gemma":[0.000017686574,0.00097487227,0.85020113,0.000046017765,0.00005522832,0.0005453055,0.14019886,0.0008013813,0.0034357205,0.0006097852,0.0030630478,0.000051044928],"about_ca_topic_score_codex":0.0019780481,"about_ca_topic_score_gemma":0.0020387948,"teacher_disagreement_score":0.003197666,"about_ca_system_score_codex":0.00036628614,"about_ca_system_score_gemma":0.00027310624,"threshold_uncertainty_score":0.010697246},"labels":[],"label_agreement":null},{"id":"W2132725536","doi":"10.2307/20650306","title":"Web Strategies to Promote Internet Shopping: Is Cultural-Customization NeedeD?1","year":2009,"lang":"en","type":"article","venue":"MIS Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":344,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Personalization; The Internet; Business; Web application; World Wide Web; Knowledge management; Computer science; Marketing","score_opus":0.021751655973028243,"score_gpt":0.2613079180478003,"score_spread":0.23955626207477204,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2132725536","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95013654,0.0011598335,0.003828734,0.0040713283,0.00003758699,0.00013375962,0.000018174025,0.000054948676,0.040559087],"genre_scores_gemma":[0.9946807,0.0007846405,0.0030210454,0.0006411957,0.000017191873,0.00004150267,0.000014921069,0.000013704701,0.00078511616],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9975744,0.0015984082,0.00011234506,0.00010838081,0.00041910098,0.00018733095],"domain_scores_gemma":[0.99342656,0.0027012306,0.0011358227,0.0010225764,0.00096048147,0.0007533989],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0034273376,0.00031660649,0.00024186636,0.0007339529,0.0009811405,0.0043449514,0.0005087398,0.00065153796,0.0019496833],"category_scores_gemma":[0.008279303,0.00022470241,0.00028042158,0.0006867766,0.0022811368,0.0028271878,0.0018065622,0.0007718583,0.00029890364],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029460067,0.0017557429,0.34404823,0.0010783412,0.00027564543,0.0009067082,0.0770528,0.0009795573,0.007050657,0.02242168,0.0027604385,0.54137564],"study_design_scores_gemma":[0.00015328433,0.0016507553,0.7463042,0.0017910051,0.00034088988,0.0019503405,0.14569697,0.0039677667,0.007380805,0.020326696,0.07023672,0.00020057261],"about_ca_topic_score_codex":0.0035035335,"about_ca_topic_score_gemma":0.006945683,"teacher_disagreement_score":0.0043449514,"about_ca_system_score_codex":0.0008489552,"about_ca_system_score_gemma":0.0011953613,"threshold_uncertainty_score":0.018125713},"labels":[],"label_agreement":null},{"id":"W2133506442","doi":"10.1177/1094670506289533","title":"Marketing Practices and Performance of Small Service Firms","year":2006,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Marketing; Business; Return on marketing investment; Relationship marketing; Marketing effectiveness; Marketing management; Marketing strategy; Marketing research; Services marketing; Service (business); Digital marketing","score_opus":0.09929966213376229,"score_gpt":0.3418459266870261,"score_spread":0.24254626455326384,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2133506442","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99823344,0.00010938382,0.00002818951,0.00011742885,0.0000024788237,0.000005095888,0.00005624736,0.0000030284098,0.0014446869],"genre_scores_gemma":[0.9995024,0.000055424945,0.000016596116,0.000014043147,0.000005950611,0.0000020981204,0.000064869615,0.000001478757,0.00033708164],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990736,0.00028014684,0.00007897429,0.00008724118,0.00024627426,0.00023373484],"domain_scores_gemma":[0.98373276,0.004801848,0.005980757,0.00051330146,0.0019580068,0.003013279],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013741781,0.00016087804,0.00018398462,0.0013653408,0.00071092776,0.0021152322,0.00026692438,0.00043214572,0.0027845306],"category_scores_gemma":[0.010668594,0.00009787758,0.00014557564,0.0020934925,0.00082464167,0.0009942007,0.00088531926,0.0004676533,0.0006708161],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001906403,0.00031840988,0.97731084,0.000028061797,0.000037041147,0.00016263295,0.0032314875,0.00029718003,0.00056358357,0.00031489358,0.0005253126,0.017019829],"study_design_scores_gemma":[0.0000046892533,0.0002614195,0.9943264,0.000010423108,0.000007317148,0.00006623261,0.00392832,0.0002912043,0.00017085517,0.00013868295,0.0007852277,0.000009088109],"about_ca_topic_score_codex":0.009002786,"about_ca_topic_score_gemma":0.010130502,"teacher_disagreement_score":0.009002786,"about_ca_system_score_codex":0.0012951258,"about_ca_system_score_gemma":0.00056753715,"threshold_uncertainty_score":0.017900765},"labels":[],"label_agreement":null},{"id":"W2134469227","doi":"10.5539/ibr.v3n3p171","title":"MEASURING THE CUSTOMER PERCEIVED SERVICE QUALITY FOR LIFE INSURANCE SERVICES: AN EMPIRICAL INVESTIGATION","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":68,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer retention; Marketing; Customer satisfaction; Competence (human resources); Competitive advantage; Customer Service Assurance; Loyalty business model; Loyalty; Analytic hierarchy process; Empirical research; Customer advocacy; Service (business); Process management; Economics","score_opus":0.20063503268658348,"score_gpt":0.4082846005649604,"score_spread":0.20764956787837693,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2134469227","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991574,0.000043157128,0.00016489679,0.000052358457,0.0000017196992,0.000023630346,0.0000311423,8.694175e-7,0.0005247731],"genre_scores_gemma":[0.9994966,0.00005699735,0.0002361668,0.000021270624,0.0000026717698,0.000020253647,0.00005139861,7.588576e-7,0.00011399475],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9966428,0.0014229537,0.00021726987,0.00015940724,0.0011424521,0.00041501023],"domain_scores_gemma":[0.98129004,0.012269779,0.0024112212,0.00040019178,0.0025426704,0.0010861501],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006498547,0.00019713746,0.00030046966,0.0013124389,0.0006969357,0.001192384,0.0005431522,0.0006018047,0.0023471173],"category_scores_gemma":[0.014398798,0.0002081298,0.00044984557,0.0019123954,0.00092503795,0.0011877754,0.0007749087,0.0011763244,0.00033193303],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014761114,0.0010676286,0.97141933,0.0001170742,0.000050624454,0.00020107457,0.0072056204,0.00023821513,0.00039710588,0.00074206904,0.00031880083,0.018094786],"study_design_scores_gemma":[0.000018080274,0.0011610813,0.97222316,0.00008665787,0.00006905846,0.00040033794,0.019937081,0.004279111,0.0005865439,0.00021479552,0.0010007522,0.000023157907],"about_ca_topic_score_codex":0.006178325,"about_ca_topic_score_gemma":0.0054527544,"teacher_disagreement_score":0.006498547,"about_ca_system_score_codex":0.0011734918,"about_ca_system_score_gemma":0.0015097894,"threshold_uncertainty_score":0.03436798},"labels":[],"label_agreement":null},{"id":"W2134514836","doi":"10.5539/ijms.v3n2p107","title":"Relationship between Internal Marketing and Service Quality with Customers' Satisfaction","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Service quality; Sample (material); Empathy; Quality (philosophy); Order (exchange); Service (business); Customer satisfaction; Psychology","score_opus":0.09769141299535389,"score_gpt":0.3278334752536809,"score_spread":0.230142062258327,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2134514836","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996384,0.00014685713,0.0002586958,0.00017872042,0.0000050186036,0.000009046807,0.000042127107,0.0000072580497,0.0029683174],"genre_scores_gemma":[0.99942327,0.000046911,0.00006651956,0.00002414474,0.0000069196294,0.0000043173527,0.000037301503,0.000001963415,0.00038878864],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998204,0.0005462754,0.00016614604,0.00010029978,0.0006710136,0.0003122752],"domain_scores_gemma":[0.98902506,0.0040848204,0.003514253,0.0002733216,0.0020874506,0.0010150723],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015520552,0.0001926385,0.00032185696,0.0008188402,0.00042385605,0.0017915554,0.00019306714,0.0003849275,0.0059716115],"category_scores_gemma":[0.00749461,0.00013034118,0.0005192672,0.0010925921,0.00068068504,0.00054088887,0.0006758222,0.00080014113,0.00036626312],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009667286,0.00021759693,0.9830667,0.00004905767,0.00007279873,0.000056495093,0.0011665383,0.0002125555,0.00043678345,0.00039412087,0.00026370166,0.013967137],"study_design_scores_gemma":[0.000005122647,0.00017140109,0.99576974,0.00001907472,0.000031999025,0.00012932062,0.0019518193,0.0007979995,0.0002862686,0.00018652865,0.00064282457,0.000007983226],"about_ca_topic_score_codex":0.0019391903,"about_ca_topic_score_gemma":0.0015773936,"teacher_disagreement_score":0.0059716115,"about_ca_system_score_codex":0.0006859615,"about_ca_system_score_gemma":0.0006243599,"threshold_uncertainty_score":0.019977033},"labels":[],"label_agreement":null},{"id":"W2134532574","doi":"10.1504/ijbem.2010.031688","title":"Bridging culture and consumer value: towards an integrative framework","year":2010,"lang":"en","type":"article","venue":"International Journal of Business and Emerging Markets","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval; Université du Québec à Trois-Rivières","funders":"","keywords":"Bridging (networking); Value (mathematics); Consumer-to-business; Perspective (graphical); Globalization; Value creation; Conceptual framework; Organizational culture; Marketing; Sociology; Consumer behaviour; Business; Knowledge management; Business model; Management; Economics; Industrial organization; Social science; Computer science","score_opus":0.011543664375757214,"score_gpt":0.27831008369746335,"score_spread":0.26676641932170614,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2134532574","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.109380595,0.05293683,0.28608057,0.09610009,0.0010676482,0.0004861242,0.0002420434,0.000099182434,0.4536069],"genre_scores_gemma":[0.915857,0.015535328,0.060511414,0.003344678,0.00064807833,0.0005363591,0.00008979644,0.00003733454,0.0034399508],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99524045,0.0034515837,0.00017071648,0.00028404908,0.0005519766,0.0003012706],"domain_scores_gemma":[0.99262047,0.0052005793,0.0006152057,0.00034050798,0.00080586364,0.0004173591],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0074567073,0.0013154191,0.0013707705,0.007095596,0.003504551,0.01894987,0.0025420564,0.004192157,0.003556071],"category_scores_gemma":[0.0061927694,0.000719522,0.0009834582,0.0055355323,0.03142706,0.019022297,0.010076051,0.005306816,0.0003060846],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000009334532,0.000029568626,0.0009505604,0.0001495656,0.000022726792,0.00013340487,0.006403422,0.0005431399,0.0000853879,0.98116446,0.00033336604,0.010175025],"study_design_scores_gemma":[0.0000080715345,0.000025631454,0.0010788349,0.00061019196,0.000027750892,0.00010469932,0.010637858,0.002163302,0.00009245852,0.97011393,0.015117095,0.000020203688],"about_ca_topic_score_codex":0.005656292,"about_ca_topic_score_gemma":0.004674782,"teacher_disagreement_score":0.01894987,"about_ca_system_score_codex":0.005743166,"about_ca_system_score_gemma":0.006639342,"threshold_uncertainty_score":0.041669726},"labels":[],"label_agreement":null},{"id":"W2134600029","doi":"10.5539/ass.v11n23p129","title":"The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":166,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer retention; Service quality; Business; Marketing; Customer satisfaction; Customer advocacy; Customer delight; SERVQUAL; Service (business)","score_opus":0.03610984313894276,"score_gpt":0.2976616846559662,"score_spread":0.26155184151702343,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2134600029","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9888854,0.000924938,0.00071146246,0.00045277143,0.000020239884,0.00002604984,0.000106147454,0.000009331783,0.008863638],"genre_scores_gemma":[0.9985967,0.00027202818,0.00020215825,0.00008327417,0.000021136366,0.000008275392,0.000060418348,0.0000021923902,0.00075366016],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99883646,0.00046327987,0.00007608941,0.00006974956,0.00034339368,0.00021104125],"domain_scores_gemma":[0.9943586,0.0023818172,0.0012353571,0.00011806721,0.0013245108,0.0005815722],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012020516,0.00016568768,0.0003139482,0.0005419305,0.00043086952,0.0013060346,0.0002663407,0.0004350699,0.0060037123],"category_scores_gemma":[0.0038985019,0.00008595777,0.00042589393,0.0010414976,0.00045399382,0.0006838415,0.0007322545,0.000604716,0.00047924084],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000672325,0.00081580837,0.8412296,0.0006022448,0.00029303355,0.0004789144,0.0025205927,0.0011588768,0.0031236901,0.0020920855,0.0015514918,0.14546135],"study_design_scores_gemma":[0.000016468708,0.0012195809,0.98662925,0.000107458305,0.0001088031,0.00035372365,0.0049547325,0.0014441622,0.0009896102,0.00090096437,0.0032502685,0.000024949171],"about_ca_topic_score_codex":0.0031972101,"about_ca_topic_score_gemma":0.0036154876,"teacher_disagreement_score":0.0060037123,"about_ca_system_score_codex":0.00051065785,"about_ca_system_score_gemma":0.00079761114,"threshold_uncertainty_score":0.020084381},"labels":[],"label_agreement":null},{"id":"W2134653381","doi":"10.5539/ijms.v5n1p142","title":"Understanding the Consumption of Television Programming: Development and Validation of a Structural Model for Quality, Satisfaction and Audience Behaviour","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Ministerio de Ciencia e Innovación","keywords":"Context (archaeology); Quality (philosophy); Consumption (sociology); Computer science; Advertising; Structural equation modeling; Perspective (graphical); Variable (mathematics); Cognition; Marketing; Psychology; Business; Artificial intelligence; Sociology; Mathematics","score_opus":0.17240227635116925,"score_gpt":0.36295950501806074,"score_spread":0.19055722866689148,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2134653381","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.91840035,0.00011559574,0.06936962,0.0010900896,0.000011735034,0.0004121646,0.00033993402,0.000049394137,0.010211232],"genre_scores_gemma":[0.9827308,0.00009539924,0.016210187,0.000039022496,0.0000051264,0.00025188967,0.00024297569,0.000007909859,0.00041667782],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99851483,0.00092131685,0.000074670555,0.00018398801,0.00018997765,0.00011522969],"domain_scores_gemma":[0.9942206,0.0041895127,0.0006344487,0.00028144,0.00053066545,0.00014345667],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030003851,0.0004551827,0.00037615455,0.0015246004,0.00048726154,0.0018241005,0.00095803384,0.0009070003,0.0032816196],"category_scores_gemma":[0.007975407,0.00038991557,0.001024242,0.0012366311,0.001325249,0.0018609308,0.001474487,0.0012542487,0.00024921115],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033728685,0.0021813011,0.62707245,0.00044244327,0.00051157095,0.0003269383,0.037680477,0.029120497,0.004043004,0.20602635,0.0012352344,0.09102257],"study_design_scores_gemma":[0.00014195219,0.0009678189,0.4800819,0.00043267687,0.00059946853,0.00027233057,0.021496829,0.39352408,0.0017370514,0.09447835,0.0061714426,0.00009620302],"about_ca_topic_score_codex":0.0134307435,"about_ca_topic_score_gemma":0.010159208,"teacher_disagreement_score":0.0134307435,"about_ca_system_score_codex":0.0022551045,"about_ca_system_score_gemma":0.0030820596,"threshold_uncertainty_score":0.026705146},"labels":[],"label_agreement":null},{"id":"W2135078395","doi":"10.1108/jsm-01-2015-0058","title":"Leading to customer loyalty: a daily test of the service-profit chain","year":2015,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":46,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Transformational leadership; Service quality; Customer satisfaction; Loyalty; Psychology; Employee engagement; Marketing; Affect (linguistics); Loyalty business model; Business; Context (archaeology); Job satisfaction; Service (business); Social psychology; Public relations","score_opus":0.026207972543969,"score_gpt":0.25686443555579946,"score_spread":0.23065646301183046,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2135078395","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98059696,0.00017105548,0.0017331538,0.001089833,0.000041512132,0.000049960425,0.00005735994,0.000015643396,0.01624445],"genre_scores_gemma":[0.9989042,0.0000505666,0.00044558232,0.00012258603,0.000014704047,0.000016458896,0.000037319838,0.0000059249764,0.0004026954],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99680686,0.0015670331,0.00012787367,0.00030431012,0.0008423637,0.0003515428],"domain_scores_gemma":[0.98740476,0.0055079963,0.0022648813,0.0012497538,0.0018571937,0.0017152972],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032642223,0.00019345096,0.00030135326,0.001087764,0.0015392005,0.0049532265,0.00078917644,0.00085898413,0.0052354108],"category_scores_gemma":[0.014301885,0.00022762557,0.00034510874,0.0013352819,0.0029487035,0.0035881514,0.003040524,0.0017038998,0.00045721175],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056859537,0.0012030446,0.81433564,0.00023044898,0.00019679696,0.00068180484,0.029633649,0.0015560196,0.001721748,0.026486296,0.0019820386,0.12140407],"study_design_scores_gemma":[0.000027865455,0.0017072036,0.9003302,0.00018285759,0.000075672644,0.00043492566,0.06045199,0.00788799,0.0009077251,0.02092801,0.006975042,0.000090499576],"about_ca_topic_score_codex":0.003669816,"about_ca_topic_score_gemma":0.0040450795,"teacher_disagreement_score":0.0052354108,"about_ca_system_score_codex":0.0014663634,"about_ca_system_score_gemma":0.0012687118,"threshold_uncertainty_score":0.01751417},"labels":[],"label_agreement":null},{"id":"W2135223759","doi":"10.5539/ijms.v4n2p80","title":"Jordanian Travel Agencies' Websites Assessment: Experts vs Tourists' Perceptions","year":2012,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Strengths and weaknesses; Tourism; Perception; Business; The Internet; Marketing; Order (exchange); Service (business); Knowledge management; Computer science; Psychology; World Wide Web; Political science","score_opus":0.04054617763850726,"score_gpt":0.33795092394669957,"score_spread":0.2974047463081923,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2135223759","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9935934,0.00008271735,0.00022370905,0.00007411017,0.00000322196,0.0000134472575,0.000039491246,0.0000058456444,0.00596407],"genre_scores_gemma":[0.9984255,0.000102130616,0.00028634092,0.000027986776,0.0000048315305,0.000009053005,0.000051149364,0.0000020418456,0.0010910006],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9987472,0.0004534463,0.0001004484,0.00009044535,0.0004443456,0.00016399604],"domain_scores_gemma":[0.99687743,0.00071844086,0.00067539763,0.00007818105,0.0011571352,0.0004935105],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014181938,0.0002019291,0.0001603928,0.0014209949,0.00067395956,0.001567158,0.00016249111,0.0002624672,0.0029901622],"category_scores_gemma":[0.0044900766,0.00010114614,0.00017291219,0.00082365365,0.00047681283,0.00062210835,0.00074365933,0.00028555523,0.00044367058],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003116448,0.00037540842,0.8185272,0.00028820286,0.000057223326,0.0005876194,0.069080524,0.000672286,0.004664754,0.00081523875,0.0032894234,0.10133052],"study_design_scores_gemma":[0.000011979923,0.00044174516,0.8334319,0.00009791189,0.0000406932,0.0008031941,0.15001228,0.0016743309,0.002089869,0.0002565459,0.011090106,0.000049419334],"about_ca_topic_score_codex":0.004512058,"about_ca_topic_score_gemma":0.0071582496,"teacher_disagreement_score":0.004512058,"about_ca_system_score_codex":0.00055270013,"about_ca_system_score_gemma":0.00060473994,"threshold_uncertainty_score":0.01000309},"labels":[],"label_agreement":null},{"id":"W2135331748","doi":"10.1509/jmkg.75.3.83","title":"Process and Outcome Interdependency in Frontline Service Encounters","year":2011,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":87,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University; Ontario Tech University","funders":"","keywords":"Interdependence; Outcome (game theory); Complementarity (molecular biology); Interpersonal communication; Social psychology; Service (business); Psychology; Interpersonal relationship; Process (computing); Service provider; Business; Marketing; Computer science; Microeconomics; Sociology; Economics","score_opus":0.03849885486217482,"score_gpt":0.26914364031462445,"score_spread":0.23064478545244965,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2135331748","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9834831,0.00020768495,0.0061620106,0.00017096457,0.000005806327,0.000121736826,0.000057873902,0.000024446621,0.009766408],"genre_scores_gemma":[0.99741215,0.000086548614,0.0019355066,0.000019323952,0.0000034746724,0.00007121835,0.00005956659,0.000007338309,0.00040492768],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9909288,0.005133071,0.00051548396,0.00071565167,0.001999574,0.00070733967],"domain_scores_gemma":[0.98080486,0.011809074,0.003837953,0.001185884,0.0014339114,0.00092839164],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036072687,0.00027969078,0.0004640553,0.0016435761,0.0014751112,0.0036585547,0.0004962937,0.00077438453,0.0032166508],"category_scores_gemma":[0.028038828,0.000476053,0.00046819015,0.0012710987,0.0014335759,0.0023329018,0.0034386136,0.0010721739,0.00018975486],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013669658,0.0015555271,0.7201307,0.000626711,0.00025855258,0.0023065736,0.09647293,0.0049609863,0.01027684,0.026662558,0.00052809145,0.1348536],"study_design_scores_gemma":[0.000058762882,0.00096147496,0.9072967,0.00019165475,0.00016731383,0.0012922595,0.039981343,0.016144391,0.0028922947,0.026561951,0.0043434864,0.00010821288],"about_ca_topic_score_codex":0.0030728064,"about_ca_topic_score_gemma":0.0035257782,"teacher_disagreement_score":0.0036585547,"about_ca_system_score_codex":0.0023446206,"about_ca_system_score_gemma":0.0015714676,"threshold_uncertainty_score":0.019077301},"labels":[],"label_agreement":null},{"id":"W2135910982","doi":"10.1111/j.1937-5956.2003.tb00498.x","title":"INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA","year":2003,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":607,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Key (lock); Service (business); Order (exchange); Knowledge management; Process management; Computer science; Business; Management science; Marketing; Engineering","score_opus":0.06876341530294688,"score_gpt":0.31954122280450464,"score_spread":0.25077780750155776,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2135910982","genre_codex":"commentary","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03544715,0.13071683,0.058288008,0.62709314,0.0025434801,0.0001447185,0.0003697207,0.00017538501,0.14522164],"genre_scores_gemma":[0.70307285,0.23383905,0.035167396,0.014412605,0.0055593555,0.00028506207,0.00037565592,0.00006520467,0.0072228294],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9960452,0.0023045253,0.00019332289,0.00021906648,0.0007281521,0.00050985266],"domain_scores_gemma":[0.9858328,0.010699637,0.0006891202,0.0003064965,0.0014597429,0.001012186],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008823791,0.0013345452,0.0011260208,0.0058864965,0.003641825,0.017059015,0.0015738118,0.0054971157,0.009464724],"category_scores_gemma":[0.009232737,0.0004786528,0.00073562685,0.012071389,0.010642134,0.02508749,0.0032683983,0.0060780984,0.00094224646],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000044038807,0.00014801836,0.0012563239,0.0009356609,0.0000105089175,0.0001920008,0.0033381383,0.0019885506,0.00012360323,0.9230197,0.009985267,0.05895817],"study_design_scores_gemma":[0.0000135682885,0.000066112974,0.00081490097,0.0017696674,0.000009738828,0.00011793187,0.027335582,0.0066437437,0.00016599035,0.87712365,0.08591531,0.000023851524],"about_ca_topic_score_codex":0.0065274057,"about_ca_topic_score_gemma":0.0073997034,"teacher_disagreement_score":0.017059015,"about_ca_system_score_codex":0.007932048,"about_ca_system_score_gemma":0.011839211,"threshold_uncertainty_score":0.057551324},"labels":[],"label_agreement":null},{"id":"W2136314901","doi":"10.3917/mav.032.0192","title":"Les caractéristiques relationnelles du site Web ont-elles un impact sur la confiance des clients en ligne ?","year":2010,"lang":"fr","type":"article","venue":"Management & Avenir","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Political science; Humanities; Web site; Art; The Internet; Computer science; World Wide Web","score_opus":0.012460927677735876,"score_gpt":0.256806197736764,"score_spread":0.24434527005902812,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2136314901","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9933389,0.0003161786,0.00021235124,0.00046881405,0.00000515999,0.000011513972,0.00009876549,0.000006275741,0.00554201],"genre_scores_gemma":[0.99878424,0.00012860159,0.000116708674,0.00004515193,0.000009715557,0.000009682555,0.000055891152,0.0000039804218,0.00084600266],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9957467,0.0019736786,0.00017926769,0.00023870503,0.0012980958,0.00056360126],"domain_scores_gemma":[0.95080465,0.03127529,0.0076653627,0.0014257531,0.006005199,0.0028237428],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037249702,0.00028832097,0.00042282863,0.0012708094,0.0011611638,0.0031628925,0.0006624723,0.0008500605,0.017813755],"category_scores_gemma":[0.019029904,0.00023112555,0.00046007402,0.001354312,0.0015398286,0.0015250978,0.0013273403,0.0011485142,0.0011801443],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005526375,0.0004206539,0.94798046,0.00015193518,0.00014784503,0.00044931556,0.005887524,0.0004205199,0.0016631092,0.0012615374,0.00060091674,0.04046366],"study_design_scores_gemma":[0.000017913797,0.00038371148,0.97845924,0.000071884686,0.0001049454,0.00032431187,0.016122513,0.0008674998,0.0014982807,0.0006999914,0.0014278993,0.0000217825],"about_ca_topic_score_codex":0.01921909,"about_ca_topic_score_gemma":0.01939964,"teacher_disagreement_score":0.01921909,"about_ca_system_score_codex":0.0013725988,"about_ca_system_score_gemma":0.0016893399,"threshold_uncertainty_score":0.059592903},"labels":[],"label_agreement":null},{"id":"W2137564513","doi":"10.5267/j.msl.2014.6.047","title":"Measuring the impact of service quality on post-purchase intention","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Quality (philosophy); Service (business); Business; Computer science; Process management; Marketing; Operations management; Economics","score_opus":0.04471685696361524,"score_gpt":0.28721113702181345,"score_spread":0.2424942800581982,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2137564513","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983374,0.000065606124,0.00025349305,0.000049914503,0.0000049812897,0.000020564989,0.00005188837,0.0000050933672,0.0012110621],"genre_scores_gemma":[0.9993492,0.00004494446,0.00024073987,0.000016214191,0.0000037684651,0.0000105186855,0.00007510563,0.000001258177,0.00025831116],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99889296,0.00033831317,0.00009492313,0.00005860467,0.00043937832,0.00017580153],"domain_scores_gemma":[0.9834231,0.00845423,0.0037212824,0.00045674597,0.0026530183,0.0012915914],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015630196,0.00024267042,0.00023483559,0.00069378456,0.00030047653,0.0008194966,0.000214435,0.0003742834,0.0023570824],"category_scores_gemma":[0.009113908,0.00013537265,0.00054052705,0.00077826466,0.00026518657,0.00055095105,0.00035838506,0.0008756984,0.0003123608],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021782322,0.001056383,0.9786038,0.00007157637,0.00009404024,0.00006215235,0.00071455206,0.00027323473,0.0009630849,0.00015215839,0.000110959496,0.01768035],"study_design_scores_gemma":[0.000006068955,0.0010161373,0.9960551,0.000015544942,0.0000487808,0.000032950946,0.0009728964,0.0010048934,0.0006139508,0.00006870442,0.00015592894,0.000008970497],"about_ca_topic_score_codex":0.0043119565,"about_ca_topic_score_gemma":0.00677997,"teacher_disagreement_score":0.0043119565,"about_ca_system_score_codex":0.00048268292,"about_ca_system_score_gemma":0.0007055108,"threshold_uncertainty_score":0.008573711},"labels":[],"label_agreement":null},{"id":"W2137884690","doi":"10.2139/ssrn.990783","title":"Assessing the Value-Relevance of Customer Satisfaction","year":2009,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dillon Consulting","funders":"","keywords":"Relevance (law); Customer satisfaction; Marketing; Proxy (statistics); Econometrics; Accounting information system; Autocorrelation; Metric (unit); Sample (material); Business; Actuarial science; Economics; Accounting; Statistics; Mathematics","score_opus":0.016266663914274202,"score_gpt":0.28120666241386305,"score_spread":0.2649399984995888,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2137884690","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9877592,0.0002847005,0.0015816154,0.0002853736,0.000031749656,0.000050108963,0.00012240263,0.000014702421,0.009870127],"genre_scores_gemma":[0.9994417,0.00004192594,0.00026635965,0.000016242839,0.000013724411,0.0000071015693,0.00004582139,0.0000017524675,0.0001653182],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9958134,0.002073021,0.00027013072,0.000174787,0.0014358143,0.0002327214],"domain_scores_gemma":[0.9770343,0.016922336,0.0019555688,0.0005145353,0.0027554021,0.0008179444],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031990847,0.00030320516,0.0004005477,0.00241389,0.00043670577,0.0017638121,0.00036772783,0.0009124285,0.0030185247],"category_scores_gemma":[0.030584624,0.00013989356,0.0006985525,0.0021692954,0.00066503807,0.0011905007,0.0008422542,0.0008924358,0.00046533372],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011498841,0.00059243425,0.8701883,0.00021875525,0.000379477,0.00022208998,0.00094937265,0.0025431449,0.0025073108,0.0034325072,0.0010743369,0.116742395],"study_design_scores_gemma":[0.000079167796,0.0015712964,0.96865594,0.00007608463,0.00026067373,0.0004615028,0.0022110492,0.016924668,0.001761629,0.0065517505,0.0013938769,0.00005233575],"about_ca_topic_score_codex":0.0008401169,"about_ca_topic_score_gemma":0.0014082943,"teacher_disagreement_score":0.0031990847,"about_ca_system_score_codex":0.00077377487,"about_ca_system_score_gemma":0.0005459129,"threshold_uncertainty_score":0.0169186},"labels":[],"label_agreement":null},{"id":"W2138221887","doi":"10.1002/9781118785317.weom090191","title":"Orientations in Marketing","year":2015,"lang":"en","type":"other","venue":"Wiley Encyclopedia of Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Marketing research; Marketing; Orientation (vector space); Customer orientation; Trait; Market orientation; Ideology; Space (punctuation); Taxonomy (biology); Business; Computer science; Political science; Mathematics; Ecology","score_opus":0.01507344315398403,"score_gpt":0.2464602445349908,"score_spread":0.23138680138100676,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2138221887","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05473569,0.029937964,0.015456478,0.026638629,0.0012292555,0.00026445137,0.00029926852,0.00009080716,0.8713474],"genre_scores_gemma":[0.9091824,0.031281825,0.011545014,0.0039994507,0.0011966589,0.00028162828,0.00026539518,0.00006194795,0.04218571],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99758315,0.0013251575,0.00011651187,0.00013960346,0.00062340853,0.00021216413],"domain_scores_gemma":[0.9971264,0.0012581095,0.00045297906,0.00015590456,0.0005882307,0.00041828278],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022331881,0.00044379194,0.00032316218,0.004844205,0.0018578547,0.009749022,0.00053527264,0.0013431413,0.008119538],"category_scores_gemma":[0.0038549001,0.0001453637,0.0003250061,0.0053100996,0.007913833,0.006413686,0.0024681897,0.001957971,0.0009410357],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000012592607,0.000036438403,0.0031822873,0.00018891532,0.000004895452,0.00007459254,0.008187741,0.00018590098,0.00012659887,0.92730534,0.0074759084,0.053218715],"study_design_scores_gemma":[0.000010183161,0.000048786267,0.00940981,0.0016985231,0.0000107709175,0.00032848568,0.027286364,0.0009576611,0.00019464489,0.5257045,0.43432316,0.000027136535],"about_ca_topic_score_codex":0.0034975822,"about_ca_topic_score_gemma":0.0025481235,"teacher_disagreement_score":0.009749022,"about_ca_system_score_codex":0.004714895,"about_ca_system_score_gemma":0.003339396,"threshold_uncertainty_score":0.034209073},"labels":[],"label_agreement":null},{"id":"W2138568357","doi":"10.5539/ies.v4n1p182","title":"SERVICE SATISFACTION: THE CASE OF A HIGHER LEARNING INSTITUTION IN MALAYSIA","year":2011,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":37,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Psychology; Institution; Higher education; Affect (linguistics); Medical education; Perception; Service (business); Quality (philosophy); Perspective (graphical); Personality; Social psychology; Marketing; Sociology; Political science; Medicine; Business","score_opus":0.09113315682263111,"score_gpt":0.34695112011955836,"score_spread":0.25581796329692724,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2138568357","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99467,0.0001868456,0.00013505633,0.0015857622,0.000019034325,0.000013985276,0.000043226577,0.0000047087838,0.0033412913],"genre_scores_gemma":[0.9981818,0.00025231644,0.000083634724,0.00015701131,0.000011629269,0.0000047345934,0.000021215737,0.0000031023583,0.0012845326],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984701,0.00055900495,0.00008591357,0.00008265127,0.00020275563,0.0005995666],"domain_scores_gemma":[0.99720013,0.00042339246,0.00070335635,0.000062542706,0.00032889887,0.0012815724],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012076263,0.00025297687,0.00027620848,0.0011813128,0.0041486225,0.0031868673,0.000625722,0.0012880242,0.006536892],"category_scores_gemma":[0.0019121442,0.00021949396,0.0005176096,0.0018140535,0.001321996,0.0017919426,0.0018618017,0.0014922532,0.0006594741],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00037157282,0.0010326987,0.7653105,0.00050628686,0.000096787575,0.060088612,0.10627945,0.0014423823,0.0016809802,0.009138791,0.005877174,0.048174765],"study_design_scores_gemma":[0.00001779284,0.00071886973,0.40773025,0.00034653075,0.000051431212,0.013879431,0.5569002,0.0025448937,0.0006605552,0.0010135446,0.016052062,0.00008447965],"about_ca_topic_score_codex":0.030064601,"about_ca_topic_score_gemma":0.04474877,"teacher_disagreement_score":0.030064601,"about_ca_system_score_codex":0.0051945182,"about_ca_system_score_gemma":0.0039210557,"threshold_uncertainty_score":0.059779227},"labels":[],"label_agreement":null},{"id":"W2138832001","doi":"10.5539/ijms.v7n5p107","title":"Service Gaps of a Banking System: A Case Study on Basic Bank","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Business; Marketing; Quality (philosophy); Loyalty; Service (business); Loyalty business model; Customer satisfaction; Retail banking","score_opus":0.08242433166152235,"score_gpt":0.33412840938306987,"score_spread":0.2517040777215475,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2138832001","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99726725,0.00012912464,0.00039851593,0.00037732153,0.000006030814,0.00003286249,0.000027767046,0.000006396057,0.0017546688],"genre_scores_gemma":[0.9987445,0.00015052182,0.00038636342,0.00007596386,0.0000052348973,0.000013458729,0.000019670268,0.0000042283505,0.0006000192],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9977055,0.0011894387,0.000092881935,0.00012845019,0.00032026652,0.0005634517],"domain_scores_gemma":[0.99349433,0.003845579,0.000588625,0.00022467253,0.0006181736,0.0012286162],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020485616,0.00032052767,0.00049708603,0.0011670953,0.0051038894,0.0021431972,0.0008140811,0.0024114398,0.003576596],"category_scores_gemma":[0.0053611496,0.00030077746,0.00042933717,0.0018593982,0.0020289596,0.0020008828,0.002311876,0.0021038353,0.00031579527],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014212285,0.006812181,0.2865155,0.0011696193,0.00009944945,0.109885864,0.45929152,0.006211665,0.0054223198,0.018602021,0.0064573516,0.09811119],"study_design_scores_gemma":[0.00009547304,0.0030285565,0.16245613,0.0004738828,0.00009280538,0.022939978,0.76658016,0.013521042,0.0031298606,0.0051117227,0.022480376,0.00008998266],"about_ca_topic_score_codex":0.012414942,"about_ca_topic_score_gemma":0.020421738,"teacher_disagreement_score":0.012414942,"about_ca_system_score_codex":0.0028760661,"about_ca_system_score_gemma":0.0023823937,"threshold_uncertainty_score":0.024685323},"labels":[],"label_agreement":null},{"id":"W2139307597","doi":"10.5430/bmr.v1n3p51","title":"Parallel Mixed Mode Surveys on Consumer Attitude towards Fresh Produce","year":2012,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Salient; Mode (computer interface); Minor (academic); Psychology; Marketing; Scale (ratio); Survey methodology; Statistics; Face (sociological concept); Advertising; Business; Computer science; Mathematics; Sociology; Geography; Humanities; Artificial intelligence","score_opus":0.12438044723475683,"score_gpt":0.3607953707146838,"score_spread":0.23641492347992699,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2139307597","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99305713,0.00006125016,0.003273026,0.00006986582,0.000021396141,0.0005701254,0.00034516267,0.000026409878,0.0025755283],"genre_scores_gemma":[0.9855548,0.00019243131,0.010151623,0.00015364554,0.00005254802,0.0016928241,0.00037874217,0.000010342002,0.0018130583],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9818423,0.012783812,0.00096275663,0.0007703837,0.0032450052,0.00039581954],"domain_scores_gemma":[0.8720796,0.09117351,0.01409344,0.009123348,0.012438378,0.0010917092],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.021264669,0.00053464214,0.0004529609,0.0014768583,0.00054353365,0.0007712987,0.0005060131,0.0005695432,0.0036914183],"category_scores_gemma":[0.048149507,0.00045758716,0.00059557904,0.0014067668,0.00047332322,0.001140465,0.0012124509,0.00063676445,0.0009222799],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0039719436,0.0032929978,0.7742231,0.0007347865,0.0003871761,0.00017819468,0.013743986,0.0011580348,0.007101872,0.0006259032,0.0011396132,0.1934424],"study_design_scores_gemma":[0.00019319137,0.013179823,0.9638401,0.00012238136,0.00025343138,0.00022297793,0.008763685,0.0041633877,0.0056106765,0.00061693665,0.0029553093,0.00007800651],"about_ca_topic_score_codex":0.0013347702,"about_ca_topic_score_gemma":0.001908979,"teacher_disagreement_score":0.021264669,"about_ca_system_score_codex":0.0005146698,"about_ca_system_score_gemma":0.00059022894,"threshold_uncertainty_score":0.11245966},"labels":[],"label_agreement":null},{"id":"W2139991973","doi":"10.5539/ass.v8n14p65","title":"An Appealing Connection–The Role of Relationship Marketing in the Attraction and Retention of Students in an Australian Tertiary Context","year":2012,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Higher education; Relationship marketing; Psychology; Salience (neuroscience); Appeal; Perception; Context (archaeology); Attraction; Marketing; Perspective (graphical); Metropolitan area; Affect (linguistics); Social psychology; Institution; Public relations; Sociology; Business; Political science; Marketing management","score_opus":0.0425468226979301,"score_gpt":0.32188799034987714,"score_spread":0.27934116765194705,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2139991973","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9797268,0.00033278365,0.00048034752,0.0016453487,0.0000150754895,0.00003101271,0.000008882883,0.0000057678344,0.017753946],"genre_scores_gemma":[0.9989053,0.00015783186,0.00012996646,0.00007765441,0.0000049763066,0.0000037901993,0.000002204353,0.0000014103191,0.00071685336],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99764866,0.0015157142,0.00004716298,0.000093416915,0.0003747129,0.00032029656],"domain_scores_gemma":[0.99488103,0.0017940752,0.0010316557,0.00018505567,0.00057347206,0.0015347471],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030881604,0.00012889277,0.00026587033,0.00087289844,0.0040443363,0.0050013284,0.00044190726,0.0009725541,0.005147617],"category_scores_gemma":[0.006721213,0.00021191001,0.0003130999,0.00080029666,0.0031408793,0.0017821777,0.0025273268,0.001507201,0.00033003124],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032881103,0.0021066926,0.5891195,0.00045334137,0.00013531453,0.0023840764,0.16046485,0.00043379926,0.004268487,0.032872193,0.0024105373,0.20502242],"study_design_scores_gemma":[0.000014911156,0.00071870995,0.8509726,0.00022467205,0.00007832082,0.0009022658,0.12801398,0.0015625209,0.0005261389,0.005711037,0.011214261,0.00006054658],"about_ca_topic_score_codex":0.011136665,"about_ca_topic_score_gemma":0.017880036,"teacher_disagreement_score":0.011136665,"about_ca_system_score_codex":0.0015205628,"about_ca_system_score_gemma":0.0028835272,"threshold_uncertainty_score":0.022143662},"labels":[],"label_agreement":null},{"id":"W2139992384","doi":"10.5267/j.msl.2012.10.027","title":"A survey on important factors influencing brand equity: A case study of banking industry","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Brand equity; Quality (philosophy); Structural equation modeling; Customer equity; Equity (law); Customer satisfaction; Certification; Banking industry; Service quality; Customer retention; Computer science; Service (business); Economics; Finance","score_opus":0.07584328557956381,"score_gpt":0.3141700731603531,"score_spread":0.2383267875807893,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2139992384","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99924016,0.000044029013,0.000091427166,0.00009762025,0.0000013628182,0.000019686111,0.000022997163,0.0000014797993,0.0004812397],"genre_scores_gemma":[0.99856025,0.00028574036,0.00036234513,0.00015375631,0.0000053044023,0.00002783069,0.000046370264,0.0000015897416,0.0005568259],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99925476,0.00033854804,0.00006118663,0.00005895619,0.00014269719,0.00014380664],"domain_scores_gemma":[0.99661213,0.001729735,0.0006368576,0.00008653803,0.0005634309,0.00037128062],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017369649,0.00019407543,0.00022475769,0.00092506135,0.0009926335,0.0005957031,0.00017797103,0.00070352684,0.0018618167],"category_scores_gemma":[0.0037739195,0.000268081,0.00019614674,0.0011460362,0.0003999145,0.00092801335,0.00042146258,0.000520719,0.00025492912],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009118495,0.0013344161,0.8659813,0.00020878974,0.000024575753,0.0015825378,0.0671456,0.00016441899,0.0037751943,0.00024695208,0.0012732741,0.05817181],"study_design_scores_gemma":[0.000008616843,0.001054948,0.89909035,0.00006866871,0.000028008419,0.0012265412,0.09362046,0.00068118545,0.0007077951,0.00009753669,0.0033874519,0.000028402696],"about_ca_topic_score_codex":0.0040310496,"about_ca_topic_score_gemma":0.007536559,"teacher_disagreement_score":0.0040310496,"about_ca_system_score_codex":0.0006042433,"about_ca_system_score_gemma":0.00075593597,"threshold_uncertainty_score":0.009186089},"labels":[],"label_agreement":null},{"id":"W2140249193","doi":"10.5539/ijms.v3n4p146","title":"Importance of the Corporate Reputation in B2B Context in Iran: An Empirical Study","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Reputation; Marketing; Loyalty; Context (archaeology); Loyalty business model; Customer satisfaction; Variety (cybernetics); Service quality; Service (business)","score_opus":0.1542155231974027,"score_gpt":0.354589474125274,"score_spread":0.20037395092787127,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2140249193","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99874556,0.000061003073,0.000025002922,0.00006981289,0.0000024350227,0.000013876226,0.000014236376,6.02075e-7,0.0010675337],"genre_scores_gemma":[0.9996904,0.00007126159,0.000036048714,0.000021250862,0.000006468149,0.000006165221,0.00002320262,5.41417e-7,0.00014467823],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99899524,0.00038098867,0.000055441375,0.00007843281,0.00022966512,0.0002600866],"domain_scores_gemma":[0.9921485,0.0027824016,0.002423802,0.00025040944,0.0010827008,0.0013122419],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023068367,0.0002279357,0.0003579451,0.0014225242,0.0014629449,0.0015977535,0.0005476288,0.00078728626,0.00314872],"category_scores_gemma":[0.005049928,0.00024202277,0.00036476995,0.0015727234,0.0010079152,0.0011095131,0.0008173991,0.0011577201,0.00034982027],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007752211,0.0010320995,0.9803436,0.00004530864,0.000029654626,0.0004106579,0.0072460133,0.000113625116,0.00013375422,0.0005577117,0.00051726203,0.009492689],"study_design_scores_gemma":[0.000013225379,0.00023280708,0.9784329,0.00003037745,0.00003891116,0.0002408902,0.01913404,0.0007844563,0.00007273508,0.00010294451,0.00090491225,0.000011788219],"about_ca_topic_score_codex":0.012310841,"about_ca_topic_score_gemma":0.015699958,"teacher_disagreement_score":0.012310841,"about_ca_system_score_codex":0.0012920229,"about_ca_system_score_gemma":0.0015129534,"threshold_uncertainty_score":0.024478376},"labels":[],"label_agreement":null},{"id":"W2141610603","doi":"","title":"Strategic Orientation and Customer Relationship Management: A Contingency Framework of CRM Success","year":2010,"lang":"en","type":"article","venue":"Journal of Comparative International Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Contingency; Typology; Customer relationship management; Business; Process management; Contingency theory; Perspective (graphical); Customer orientation; Strategic management; Knowledge management; Marketing; Computer science; Sociology; Artificial intelligence","score_opus":0.04658311056130579,"score_gpt":0.33085231596496006,"score_spread":0.2842692054036543,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2141610603","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.49651766,0.0061953994,0.15735316,0.01633674,0.00022018475,0.00061048655,0.00046094443,0.00021862895,0.3220869],"genre_scores_gemma":[0.99173766,0.0006898856,0.0064213774,0.00015431408,0.0000332791,0.000089913236,0.00006550772,0.000008543895,0.00079969084],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99834764,0.00077039073,0.00007396269,0.00012875197,0.00038783872,0.00029144686],"domain_scores_gemma":[0.9959512,0.0018212016,0.00085829076,0.00017260492,0.00058694964,0.0006097577],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022166301,0.0004868581,0.00031778347,0.0029904551,0.0011707023,0.004283308,0.0008290653,0.0008555056,0.0031079357],"category_scores_gemma":[0.0038277332,0.00024991808,0.0004333092,0.0023800612,0.0050964467,0.0034458388,0.0019132701,0.0010425071,0.00024846144],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010596252,0.000286828,0.069006674,0.00015796097,0.00007955589,0.0009180768,0.0047854977,0.012873596,0.0008771941,0.85816574,0.0019249753,0.05081785],"study_design_scores_gemma":[0.00007022825,0.00062066683,0.13745971,0.0005259038,0.00009370747,0.001162535,0.01509685,0.047190517,0.0007197262,0.774414,0.022465754,0.00018039986],"about_ca_topic_score_codex":0.0070438674,"about_ca_topic_score_gemma":0.006474725,"teacher_disagreement_score":0.0070438674,"about_ca_system_score_codex":0.003931071,"about_ca_system_score_gemma":0.0038743215,"threshold_uncertainty_score":0.028522074},"labels":[],"label_agreement":null},{"id":"W2141776688","doi":"10.3968/j.css.1923669720090506.002","title":"Factors Affecting Customer Satisfaction in After-Sales Service of Malaysian Electronic Business Market","year":2010,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":45,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Warranty; Customer satisfaction; Business; Marketing; Customer delight; Customer to customer; Customer retention; Customer advocacy; Loyalty business model; Service (business); Service quality; Loyalty; Quality (philosophy)","score_opus":0.012867180420810405,"score_gpt":0.23796875783672844,"score_spread":0.22510157741591805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2141776688","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996775,0.00011166457,0.000050170813,0.00025495005,0.0000077988,0.00001023241,0.000056863995,0.0000035026558,0.0027297463],"genre_scores_gemma":[0.99923,0.000057989375,0.00002468606,0.000043755692,0.0000067033025,0.0000037683826,0.000059110564,0.0000016859551,0.0005723259],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990402,0.00021604056,0.00006711907,0.00006125078,0.00034513834,0.00027023797],"domain_scores_gemma":[0.99678445,0.0010284182,0.0008662446,0.000051241204,0.00075210124,0.0005176274],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087365025,0.00016246957,0.0002604622,0.0008108999,0.0007194908,0.0019437345,0.00024260797,0.0004942726,0.006211618],"category_scores_gemma":[0.003316947,0.00009482976,0.0004136125,0.0011384565,0.00040249902,0.0009975173,0.00045767133,0.00067723554,0.0006573084],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036802568,0.0005464296,0.95837396,0.000112375696,0.000059075795,0.0010483876,0.006264724,0.00037060987,0.001357023,0.0008851889,0.0028216634,0.027792558],"study_design_scores_gemma":[0.0000069215857,0.000273127,0.9779913,0.000028626013,0.000016474098,0.0003197499,0.017681304,0.0013297299,0.00025985396,0.00014343821,0.001930278,0.000019184792],"about_ca_topic_score_codex":0.0067914855,"about_ca_topic_score_gemma":0.0051866635,"teacher_disagreement_score":0.0067914855,"about_ca_system_score_codex":0.0006458145,"about_ca_system_score_gemma":0.0007643834,"threshold_uncertainty_score":0.020779908},"labels":[],"label_agreement":null},{"id":"W2142073111","doi":"10.5430/ijba.v4n1p39","title":"Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments","year":2013,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Sains Malaysia","keywords":"Human resource management; Business; Context (archaeology); Crisis management; Hospitality industry; Hospitality; Conceptual framework; Human resources; Strategic human resource planning; Strategic management; Process management; Knowledge management; Resource management (computing); Organizational behavior and human resources; Marketing; Strategic planning; Organizational performance; Management; Political science; Economics; Sociology; Computer science; Tourism","score_opus":0.03993052466193289,"score_gpt":0.2907656028331794,"score_spread":0.2508350781712465,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142073111","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.111775704,0.028168509,0.20388043,0.18855204,0.0013756894,0.0015195137,0.0003787106,0.00020832839,0.46414122],"genre_scores_gemma":[0.9099785,0.009835173,0.06390908,0.0043345825,0.00024365546,0.001349699,0.00012163485,0.000043765955,0.01018389],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99767894,0.0015162242,0.000091151574,0.00014546601,0.00022265139,0.00034569876],"domain_scores_gemma":[0.9977502,0.0009761828,0.00029971707,0.000055573946,0.00025525378,0.0006630838],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045650387,0.0008473627,0.00044252884,0.004160029,0.0040639574,0.01040717,0.002519789,0.003684911,0.00355909],"category_scores_gemma":[0.0023608913,0.00041928026,0.0006608952,0.0034841164,0.018378966,0.008789157,0.0052066995,0.0037895162,0.00042541086],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000009687192,0.00006555211,0.0013244484,0.00016150664,0.000006431116,0.0002983329,0.015256941,0.0015658338,0.00009950002,0.969744,0.0025349492,0.00893277],"study_design_scores_gemma":[0.00004573476,0.00022000218,0.00589217,0.002439408,0.000033559427,0.0008807156,0.13293423,0.014861245,0.00026209556,0.662142,0.18017349,0.00011527492],"about_ca_topic_score_codex":0.012255502,"about_ca_topic_score_gemma":0.015395519,"teacher_disagreement_score":0.012560464,"about_ca_system_score_codex":0.012560464,"about_ca_system_score_gemma":0.012816448,"threshold_uncertainty_score":0.09113306},"labels":[],"label_agreement":null},{"id":"W2142175526","doi":"10.18806/tesl.v30i2.1143","title":"Exploring Service Logic in ESL","year":2013,"lang":"en","type":"article","venue":"TESL Canada Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service (business); Context (archaeology); Pedagogy; Sociology; Psychology; Business; Marketing; History","score_opus":0.10578163134590313,"score_gpt":0.22759903317182337,"score_spread":0.12181740182592024,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142175526","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1558877,0.0053883204,0.10946684,0.06753097,0.00043664832,0.00018844714,0.00008374239,0.00014619424,0.6608712],"genre_scores_gemma":[0.9713282,0.002128603,0.010730602,0.0020132528,0.00010164879,0.000102883285,0.000043989945,0.000047539437,0.013503276],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.9953452,0.0032887477,0.000105297055,0.00021242592,0.0005385795,0.00050979713],"domain_scores_gemma":[0.9950121,0.003433238,0.00042972277,0.0001930885,0.0004771691,0.00045464106],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004362401,0.00046110604,0.00027918964,0.0029930493,0.00548865,0.011463295,0.0014222459,0.0028507742,0.007295201],"category_scores_gemma":[0.0053774095,0.0002683183,0.00056366134,0.003130479,0.030269481,0.012506324,0.008320809,0.0033351565,0.00077592686],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000013787816,0.00003148234,0.00065588695,0.00006353662,0.0000025630884,0.00022854964,0.020376176,0.00030410968,0.00012522782,0.96779567,0.0006866393,0.009716353],"study_design_scores_gemma":[0.000021381555,0.00007891618,0.0012144058,0.0005103907,0.000011139651,0.00038316046,0.09669552,0.004522238,0.0005490164,0.75464255,0.14134246,0.000028870892],"about_ca_topic_score_codex":0.0067320256,"about_ca_topic_score_gemma":0.0061501237,"teacher_disagreement_score":0.012675156,"about_ca_system_score_codex":0.012675156,"about_ca_system_score_gemma":0.007150395,"threshold_uncertainty_score":0.09196508},"labels":[],"label_agreement":null},{"id":"W2142327896","doi":"10.1177/109467050031005","title":"The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":455,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; HEC Montréal","funders":"","keywords":"Ambiguity; Business; Adaptability; Empowerment; Antecedent (behavioral psychology); Marketing; Service (business); Role conflict; Psychology; Knowledge management; Social psychology; Management; Computer science","score_opus":0.04689976579157073,"score_gpt":0.36617972590106085,"score_spread":0.3192799601094901,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142327896","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99741155,0.000035941306,0.00013039724,0.00012972063,0.0000026817672,0.00000414426,0.0000033357248,0.0000018339446,0.0022802742],"genre_scores_gemma":[0.9998203,0.000014371666,0.000040736286,0.000011709627,0.0000017845983,0.0000021873907,0.0000031117684,6.1858316e-7,0.0001052636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99673367,0.0022092008,0.000049738886,0.0001061332,0.00030035403,0.0006008567],"domain_scores_gemma":[0.9826675,0.011885049,0.0017116617,0.00052541913,0.0005377268,0.0026726967],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027891835,0.00016586235,0.00016926802,0.00039366152,0.001290254,0.0011543169,0.00025010805,0.0003116793,0.003488987],"category_scores_gemma":[0.013104549,0.00013049389,0.00020860901,0.00020528465,0.0018985611,0.0007417667,0.0016870574,0.00060863775,0.00014358028],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001148623,0.0013826975,0.88939327,0.00005987457,0.00003282458,0.0008614812,0.028472137,0.0005089416,0.0024264075,0.0065433304,0.0005253756,0.06864511],"study_design_scores_gemma":[0.00007609754,0.0013605421,0.96064305,0.00006410513,0.000030204714,0.00082088524,0.02942372,0.0016989359,0.0009671562,0.0026710571,0.002224212,0.000020024008],"about_ca_topic_score_codex":0.0013248785,"about_ca_topic_score_gemma":0.0026201983,"teacher_disagreement_score":0.003488987,"about_ca_system_score_codex":0.00067114574,"about_ca_system_score_gemma":0.0012372178,"threshold_uncertainty_score":0.014750779},"labels":[],"label_agreement":null},{"id":"W2142365442","doi":"10.1177/1094670506295849","title":"Back From the Brink: Why Customers Stay","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":110,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Dilemma; Business; Marketing; Service provider; Customer service; Service (business)","score_opus":0.10816867183922042,"score_gpt":0.3600846324658507,"score_spread":0.2519159606266303,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142365442","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8605257,0.002620211,0.0049560056,0.078999,0.0005484362,0.00003932667,0.00008447262,0.0001107042,0.052116122],"genre_scores_gemma":[0.9932033,0.00030798867,0.00034208185,0.003526929,0.000048431262,0.00001058658,0.000017352017,0.00003604547,0.0025072442],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99447775,0.0028315377,0.00016668889,0.00030248234,0.0011260522,0.0010955117],"domain_scores_gemma":[0.99347997,0.003292979,0.0009667529,0.00026512306,0.0011233386,0.00087190204],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029636556,0.00030730094,0.0004407039,0.00053532317,0.0056787245,0.0074480413,0.0008733951,0.0045622205,0.0040102554],"category_scores_gemma":[0.016013917,0.00032398367,0.00042808193,0.00062154443,0.009040941,0.006666746,0.0021903077,0.004827586,0.001110499],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00061682326,0.00021938836,0.079904005,0.00043837875,0.00013457949,0.0054821046,0.62799805,0.00060723483,0.0032312972,0.12664482,0.07210746,0.08261591],"study_design_scores_gemma":[0.000032921333,0.00011766208,0.020593647,0.00034014913,0.00005141276,0.0017404835,0.84688,0.0009900411,0.0014664407,0.033301674,0.09434343,0.0001421241],"about_ca_topic_score_codex":0.008255556,"about_ca_topic_score_gemma":0.0077536623,"teacher_disagreement_score":0.008255556,"about_ca_system_score_codex":0.0025554686,"about_ca_system_score_gemma":0.0024223893,"threshold_uncertainty_score":0.018541336},"labels":[],"label_agreement":null},{"id":"W2143097016","doi":"10.5539/ibr.v3n2p131","title":"Delivering Customer Value Based on Service Process: The Example of Tesco.com","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Science Foundation","keywords":"Business; Customer retention; Customer advocacy; Marketing; Customer to customer; Service (business); Customer value; Purchasing; Customer intelligence; Value (mathematics); Process (computing); Product (mathematics); Customer profitability; Service quality; Computer science; Economics","score_opus":0.07810553526679724,"score_gpt":0.3534241868555864,"score_spread":0.27531865158878915,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2143097016","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.23340882,0.0027038166,0.012288441,0.008717945,0.00030454498,0.00009852687,0.00023646797,0.00029679027,0.7419447],"genre_scores_gemma":[0.9432923,0.0017767055,0.0067350497,0.0009479848,0.00010266336,0.000037386195,0.000111627014,0.00010091635,0.046895344],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.999637,0.00014678611,0.000009462814,0.000024547715,0.00011470427,0.000067522924],"domain_scores_gemma":[0.999338,0.0002585769,0.000048940637,0.00004625297,0.00020355676,0.000104620885],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00033738787,0.00026416153,0.00011617662,0.0010768027,0.0019240445,0.0033631488,0.00026250572,0.0011248732,0.009558072],"category_scores_gemma":[0.00094581145,0.00006700874,0.00021255552,0.002053987,0.0014173904,0.0023855178,0.00098887,0.0007457518,0.0013639884],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00065700966,0.0004114517,0.021988314,0.0007025625,0.000027492953,0.007222518,0.02426685,0.0019759384,0.007068499,0.5500944,0.048836973,0.33674797],"study_design_scores_gemma":[0.000072816125,0.0006609413,0.04119104,0.00072851445,0.000089347384,0.010072209,0.05202412,0.022411253,0.009542125,0.0954026,0.76766646,0.00013850172],"about_ca_topic_score_codex":0.0072580343,"about_ca_topic_score_gemma":0.012151451,"teacher_disagreement_score":0.009558072,"about_ca_system_score_codex":0.0015781531,"about_ca_system_score_gemma":0.0010178327,"threshold_uncertainty_score":0.03197497},"labels":[],"label_agreement":null},{"id":"W2143177639","doi":"10.1177/0047287503258839","title":"The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison","year":2004,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":218,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"SERVQUAL; Service quality; Tourism; Marketing; Quality (philosophy); Service (business); Confusion; Measure (data warehouse); Variety (cybernetics); Tertiary sector of the economy; Customer satisfaction; Business; Psychology; Computer science; Statistics; Mathematics; Political science","score_opus":0.5782154672341256,"score_gpt":0.4852513377771207,"score_spread":0.09296412945700494,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2143177639","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.74659,0.06861027,0.13457657,0.0047380663,0.00058869604,0.0062301084,0.0009880504,0.00006216594,0.037615944],"genre_scores_gemma":[0.840173,0.019720653,0.13078034,0.00071002956,0.00018949556,0.0064484305,0.00076841057,0.000046617144,0.001163046],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9022307,0.0692356,0.012638847,0.0017323205,0.013424434,0.0007382118],"domain_scores_gemma":[0.91708446,0.05133573,0.009292672,0.0037726182,0.017839931,0.0006746641],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06135741,0.00042477387,0.0006657267,0.011185681,0.00091166684,0.0029999628,0.000977952,0.00083333196,0.0012392723],"category_scores_gemma":[0.10761216,0.00034846607,0.0013613183,0.011443616,0.0024736172,0.0017884866,0.0028749725,0.00072829437,0.00017960535],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012260234,0.0007035775,0.4156297,0.008682051,0.0019815709,0.000121741956,0.022966947,0.0014308469,0.0030028485,0.030058153,0.0013128811,0.51288366],"study_design_scores_gemma":[0.0007137293,0.006856172,0.8273112,0.011115544,0.0021316395,0.0012986028,0.06768974,0.0060736486,0.004819957,0.029067589,0.04271704,0.00020513986],"about_ca_topic_score_codex":0.0033450776,"about_ca_topic_score_gemma":0.0048698913,"teacher_disagreement_score":0.06135741,"about_ca_system_score_codex":0.004165738,"about_ca_system_score_gemma":0.005577769,"threshold_uncertainty_score":0.32449287},"labels":[],"label_agreement":null},{"id":"W2144443453","doi":"10.5267/j.msl.2012.09.003","title":"Investigating cultural influences on investment process in stock exchange","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Stock exchange; Process (computing); Investment (military); Stock (firearms); Industrial organization; Finance; Computer science; Political science; Geography","score_opus":0.046541397522608934,"score_gpt":0.29389099914986555,"score_spread":0.2473496016272566,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2144443453","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992229,0.000026082966,0.000026213234,0.000032140688,0.000001460095,0.0000025906916,0.0000033186745,1.7853452e-7,0.00068514317],"genre_scores_gemma":[0.99972945,0.00005120908,0.000038060658,0.000011558081,0.000001459689,0.0000019741776,0.000006486198,3.6690886e-7,0.00015949353],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998589,0.00080863555,0.000077813944,0.00008435121,0.00028594022,0.00015421053],"domain_scores_gemma":[0.9953302,0.001993836,0.0014651928,0.00017464088,0.00045807846,0.00057791924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019532216,0.00015039982,0.00014487357,0.0005783191,0.00074332807,0.0015107321,0.00017687817,0.00023373768,0.0011940451],"category_scores_gemma":[0.006150286,0.00011703468,0.00019687072,0.000509484,0.00083969475,0.0004608644,0.0006322384,0.00051711965,0.000091166796],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009392769,0.00025464979,0.9483788,0.000020992265,0.00004758634,0.0002963227,0.04042042,0.00010770997,0.0006555955,0.0004219744,0.000090916976,0.009211079],"study_design_scores_gemma":[0.0000033452036,0.00009010881,0.9612218,0.000019469437,0.000019787767,0.00010295452,0.03746855,0.0003383952,0.00021237813,0.00009036552,0.00042409066,0.0000088085735],"about_ca_topic_score_codex":0.008925204,"about_ca_topic_score_gemma":0.01868898,"teacher_disagreement_score":0.008925204,"about_ca_system_score_codex":0.001053639,"about_ca_system_score_gemma":0.00069062045,"threshold_uncertainty_score":0.017746508},"labels":[],"label_agreement":null},{"id":"W2144460160","doi":"10.5539/ibr.v6n11p29","title":"Customer Relationship Management Scale for the Business-to-Consumer Market: Exploratory and Confirmatory Validation and Models Comparison","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Conselho Nacional de Desenvolvimento Científico e Tecnológico","keywords":"Confirmatory factor analysis; Marketing; Scale (ratio); Customer relationship management; Reliability (semiconductor); Business; Order (exchange); Exploratory factor analysis; Structural equation modeling; Computer science; Service (business)","score_opus":0.13046508359870276,"score_gpt":0.35671281051228,"score_spread":0.22624772691357722,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2144460160","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97542614,0.00036509658,0.014936768,0.00020531495,0.000049175218,0.0013867585,0.0006411606,0.000082292776,0.0069073336],"genre_scores_gemma":[0.96908754,0.00027101158,0.025942001,0.00006201644,0.000016745804,0.0020001302,0.0011821161,0.00003486719,0.0014035553],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99477214,0.003161121,0.00034388533,0.0002887095,0.0012893154,0.00014487933],"domain_scores_gemma":[0.98806876,0.007079533,0.0007809117,0.000626833,0.0032042332,0.00023966887],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010058292,0.0005867447,0.00068493985,0.0015867967,0.0006628345,0.00080770673,0.0010416484,0.0004752281,0.0026281357],"category_scores_gemma":[0.014847612,0.00029410294,0.0013303687,0.0016300404,0.00046457603,0.0009124863,0.0010584212,0.0011850123,0.00055769534],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017390357,0.0029477936,0.574042,0.0006797506,0.00070846593,0.0002744642,0.00978874,0.004806912,0.006038843,0.007096683,0.005051791,0.38682547],"study_design_scores_gemma":[0.00044276597,0.0031775907,0.9053703,0.00041393092,0.00053898647,0.0005658795,0.0066302163,0.06115177,0.004715899,0.003884072,0.013019363,0.00008921347],"about_ca_topic_score_codex":0.003728366,"about_ca_topic_score_gemma":0.0049804477,"teacher_disagreement_score":0.010058292,"about_ca_system_score_codex":0.00070954463,"about_ca_system_score_gemma":0.002033522,"threshold_uncertainty_score":0.053193986},"labels":[],"label_agreement":null},{"id":"W2145120532","doi":"10.5539/ijef.v4n3p105","title":"The Influences of Service Personalization, Customer Satisfaction and Switching Costs on E-Loyalty","year":2012,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Personalization; Loyalty business model; Loyalty; Moderation; Customer satisfaction; Marketing; Service (business); Advertising; The Internet; Customer retention; Service quality; Psychology; Social psychology; Computer science; World Wide Web","score_opus":0.01845257419249705,"score_gpt":0.24866172563930553,"score_spread":0.23020915144680848,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2145120532","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989473,0.00003111925,0.00004553928,0.000022424592,8.700632e-7,0.000003127182,0.000012862227,9.3225214e-7,0.00093582505],"genre_scores_gemma":[0.99977165,0.00002203751,0.000023814668,0.000007439557,0.0000016916263,0.0000012291736,0.00001799967,4.8164054e-7,0.00015362253],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992126,0.0002745685,0.00007637228,0.00005221863,0.00016099878,0.00022313024],"domain_scores_gemma":[0.9931497,0.002711334,0.0019188907,0.00028167386,0.0007427186,0.0011957715],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007135114,0.00017174325,0.00027654995,0.00065955054,0.00043844263,0.0012276442,0.00020068281,0.00027716628,0.0032557778],"category_scores_gemma":[0.004225327,0.00013728328,0.0003814928,0.00069841003,0.0005473833,0.00058773736,0.00075517275,0.00065156,0.00022494163],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002022965,0.0002601537,0.98546624,0.000017632545,0.00007650235,0.00012378962,0.00062865805,0.000503887,0.00049385434,0.00037528737,0.00007369462,0.011778096],"study_design_scores_gemma":[0.0000026240966,0.000067395136,0.9982887,0.0000047097224,0.000017921506,0.000050149483,0.0007112588,0.0006029195,0.000075950054,0.00006737651,0.00010634157,0.0000045932698],"about_ca_topic_score_codex":0.019784328,"about_ca_topic_score_gemma":0.019814972,"teacher_disagreement_score":0.019784328,"about_ca_system_score_codex":0.0009050217,"about_ca_system_score_gemma":0.0008608469,"threshold_uncertainty_score":0.03933835},"labels":[],"label_agreement":null},{"id":"W2146228047","doi":"10.5539/ass.v10n10p134","title":"Do Cost Leadership Strategy and Process Innovation Influence the Performance of Malaysia Hotel Industry?","year":2014,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":60,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cost leadership; Business; Competitive advantage; Process (computing); Context (archaeology); Organizational performance; Marketing; USable; Knowledge management; Process management; Computer science","score_opus":0.05310231206122374,"score_gpt":0.2935264930210811,"score_spread":0.24042418095985735,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2146228047","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977214,0.00011592437,0.000082101455,0.00016228085,0.0000050914086,0.0000059392023,0.000018162542,0.0000023037014,0.0018867775],"genre_scores_gemma":[0.99965847,0.00004650696,0.000043989305,0.000018124869,0.0000040375885,0.0000019559034,0.000014961598,8.287102e-7,0.00021104075],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984707,0.0005184101,0.00009478461,0.00012314775,0.00040080302,0.00039218887],"domain_scores_gemma":[0.99220264,0.0023305044,0.0029569152,0.0002362215,0.0009273692,0.0013464611],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015037181,0.00024287529,0.00019554357,0.0007714024,0.0003390822,0.0024442365,0.00027536784,0.0006228553,0.0025165766],"category_scores_gemma":[0.0055299755,0.00011850468,0.00034444823,0.0005540898,0.0005328747,0.00082650804,0.00057141396,0.0007081193,0.00048445314],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000702737,0.00033163794,0.98820204,0.000025649353,0.00006056747,0.000084845524,0.00068978564,0.0002232542,0.00039666283,0.00030244282,0.00011844667,0.009494459],"study_design_scores_gemma":[0.0000030007898,0.00016288272,0.99675494,0.000014822064,0.000019576735,0.000031622996,0.0016539042,0.00077188545,0.00020201915,0.0001325478,0.00024528574,0.0000075192756],"about_ca_topic_score_codex":0.005206534,"about_ca_topic_score_gemma":0.006794072,"teacher_disagreement_score":0.005206534,"about_ca_system_score_codex":0.0009253954,"about_ca_system_score_gemma":0.0013936961,"threshold_uncertainty_score":0.010352433},"labels":[],"label_agreement":null},{"id":"W2146289756","doi":"10.1177/03079450094225","title":"Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors","year":2001,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":523,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Marketing; Business; The Internet; Exploratory research; Service (business); Customer satisfaction; Psychology; Advertising; Computer science","score_opus":0.03693368568021584,"score_gpt":0.30230985691193646,"score_spread":0.26537617123172064,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2146289756","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997024,0.0000066038447,0.000021351187,0.000011498915,8.7688494e-7,0.0000076912875,0.00001774898,7.870186e-7,0.00023102622],"genre_scores_gemma":[0.99918085,0.000027366532,0.00011648253,0.000073866955,0.0000037451641,0.000029617917,0.0000947871,0.0000028144195,0.00047046863],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990489,0.000492084,0.00004359458,0.00006645572,0.0001812715,0.00016770327],"domain_scores_gemma":[0.99514467,0.0023941735,0.0008286376,0.00024426554,0.00042405573,0.00096410175],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016625458,0.00026815207,0.00032655936,0.00082152087,0.001300543,0.00130607,0.0005061146,0.0009122178,0.0024989662],"category_scores_gemma":[0.0050636176,0.00036123587,0.00038273094,0.00094264554,0.00055538304,0.0008744973,0.00056916586,0.0014815369,0.0005018062],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00073911814,0.010321226,0.9613352,0.000026712294,0.00007372055,0.00025037953,0.013091448,0.00008956697,0.0028956642,0.00024988933,0.00023356419,0.010693544],"study_design_scores_gemma":[0.00003104606,0.0016090627,0.98403716,0.000008693604,0.00005282669,0.0003023137,0.012009789,0.00080081413,0.0005925222,0.00012859145,0.00040835617,0.000018743134],"about_ca_topic_score_codex":0.008019084,"about_ca_topic_score_gemma":0.015500198,"teacher_disagreement_score":0.008019084,"about_ca_system_score_codex":0.00056376914,"about_ca_system_score_gemma":0.0007817966,"threshold_uncertainty_score":0.015944839},"labels":[],"label_agreement":null},{"id":"W2146792984","doi":"10.5267/j.msl.2014.6.004","title":"A study on the effects of service quality on brand personality: Evidence from Hotel industry","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Personality; Marketing; Service quality; Quality (philosophy); Hotel industry; Service (business); Advertising; Psychology; Tourism; Social psychology; History","score_opus":0.054911840339048654,"score_gpt":0.29327388212771716,"score_spread":0.2383620417886685,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2146792984","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99825853,0.000534505,0.00004551452,0.00011731774,0.00000547117,0.000004011013,0.000024591016,7.8342606e-7,0.0010092042],"genre_scores_gemma":[0.99906427,0.0005558071,0.0000610556,0.000059918722,0.000008940196,0.0000019759332,0.000040444713,0.0000011275699,0.00020647616],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99887246,0.0004589697,0.00007001132,0.00012573024,0.00030016465,0.0001725577],"domain_scores_gemma":[0.9841817,0.009049592,0.0030414816,0.0006587198,0.0017763119,0.0012922278],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023092148,0.00018800651,0.00023746224,0.0010079008,0.0009290003,0.0009047774,0.00033507656,0.00033162304,0.002784813],"category_scores_gemma":[0.0077435435,0.000159082,0.0006169769,0.0015164027,0.00081130833,0.0005278647,0.0006991466,0.0006876598,0.00028000027],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017754479,0.00032219646,0.9762354,0.00017442138,0.00016172668,0.00024178071,0.0044541145,0.00003516954,0.00034494716,0.00021284903,0.00020683462,0.01743321],"study_design_scores_gemma":[0.000005003299,0.00015006805,0.9954755,0.00003712193,0.000078901925,0.00008800258,0.0035713704,0.000050376162,0.000107125335,0.000031774787,0.00040035654,0.000004313097],"about_ca_topic_score_codex":0.015840907,"about_ca_topic_score_gemma":0.027160997,"teacher_disagreement_score":0.015840907,"about_ca_system_score_codex":0.0005475255,"about_ca_system_score_gemma":0.001136759,"threshold_uncertainty_score":0.03149742},"labels":[],"label_agreement":null},{"id":"W2146941081","doi":"10.5539/ass.v8n6p233","title":"Exploring the Difference between Stayers and Switchers as Corporate Customers for Life Insurance Companies in Sindh","year":2012,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Originality; Loyalty; Life insurance; Service (business); Sample (material); Value (mathematics); Loyalty business model; Order (exchange); Actuarial science; Service quality; Qualitative research; Finance","score_opus":0.15413060487720823,"score_gpt":0.297226800046611,"score_spread":0.14309619516940278,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2146941081","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996147,0.000045966633,0.000010666968,0.000072357405,0.0000023733678,0.0000034434759,0.000011653905,3.2306824e-7,0.0002384944],"genre_scores_gemma":[0.9994229,0.00009356199,0.000030487065,0.00006802938,0.0000046354658,0.000005325617,0.000024611763,4.439477e-7,0.00035000627],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995803,0.00009046193,0.000028050112,0.000034275505,0.00013252202,0.00013442934],"domain_scores_gemma":[0.99897647,0.00029149727,0.00033967508,0.000023739785,0.00014470953,0.00022393651],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006067039,0.0001116152,0.00017888038,0.0004734487,0.00084760855,0.000994965,0.00022461351,0.000391891,0.003826148],"category_scores_gemma":[0.0014147009,0.00010970738,0.00018117385,0.0004595603,0.00035499837,0.00070776173,0.00047484433,0.0006185893,0.0002612785],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009943479,0.00023115137,0.9531105,0.00006739397,0.000016167767,0.0007618828,0.027052363,0.000029759542,0.00085769134,0.00021823925,0.0007140179,0.016841432],"study_design_scores_gemma":[0.0000034971906,0.00034379997,0.8975135,0.000037135687,0.000014542697,0.0006614643,0.09997743,0.0001718967,0.000226621,0.0000681792,0.000971028,0.000010819093],"about_ca_topic_score_codex":0.004134506,"about_ca_topic_score_gemma":0.0074951136,"teacher_disagreement_score":0.004134506,"about_ca_system_score_codex":0.00037741245,"about_ca_system_score_gemma":0.0005286454,"threshold_uncertainty_score":0.01279974},"labels":[],"label_agreement":null},{"id":"W2147112788","doi":"10.1007/s11747-008-0107-z","title":"Commitment to a friend, a service provider, or a service company—are they distinctions worth making?","year":2008,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":122,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University; Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Business; Friendship; Service (business); Marketing; Loyalty; Service provider; Organizational commitment; Loyalty business model; Customer relationship management; Service recovery; Psychology; Service quality; Social psychology","score_opus":0.06358886238525933,"score_gpt":0.3029334745768045,"score_spread":0.23934461219154513,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2147112788","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.31513038,0.011249666,0.0024794494,0.47039127,0.004215066,0.000053055424,0.00021829134,0.000031611544,0.19623123],"genre_scores_gemma":[0.98049104,0.0017240667,0.0005036443,0.013468122,0.0006849638,0.000023658173,0.000052519543,0.000021745122,0.003030371],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9951865,0.0023082716,0.00018197703,0.00027915003,0.001049604,0.0009945255],"domain_scores_gemma":[0.9772,0.006448649,0.0029011378,0.0009596173,0.002680711,0.009809931],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0062991446,0.00021762284,0.0006022649,0.0015499118,0.004746414,0.009516276,0.0019423668,0.003827117,0.009210824],"category_scores_gemma":[0.039716676,0.0002897423,0.0003370847,0.0016016039,0.015302475,0.01181718,0.003572695,0.009718677,0.0012425322],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00087434024,0.0006313229,0.08828175,0.00027972733,0.00021517753,0.0005298091,0.043225788,0.00021240328,0.0003889115,0.52935344,0.100684926,0.23532237],"study_design_scores_gemma":[0.0002362542,0.00040244844,0.21555756,0.0023383794,0.000311506,0.0010248176,0.24250902,0.0008318778,0.00048713587,0.3737957,0.16225702,0.00024831964],"about_ca_topic_score_codex":0.0066775577,"about_ca_topic_score_gemma":0.020518927,"teacher_disagreement_score":0.009516276,"about_ca_system_score_codex":0.0032967739,"about_ca_system_score_gemma":0.00371462,"threshold_uncertainty_score":0.033313453},"labels":[],"label_agreement":null},{"id":"W2147227834","doi":"10.5539/ibr.v6n7p1","title":"Sales Channel as a Strategic Choice - SME Managers Seeking Profitability","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Profitability index; Business; Marketing; Loyalty; Order (exchange); Loyalty business model; Channel (broadcasting); Industrial organization; Finance","score_opus":0.11878311250824479,"score_gpt":0.36679031519029115,"score_spread":0.24800720268204635,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2147227834","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92788094,0.0003773874,0.002697659,0.002888053,0.000034894954,0.000046526762,0.000044737226,0.000020030195,0.06600987],"genre_scores_gemma":[0.9976332,0.00007630946,0.00042374662,0.00018624858,0.00000766961,0.000005540146,0.000008923279,0.0000031842821,0.0016552099],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9976756,0.0012184756,0.00007971172,0.000097442295,0.0005101524,0.00041869484],"domain_scores_gemma":[0.99581784,0.0015941076,0.00072003726,0.00010574273,0.00067661505,0.0010856391],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021831547,0.00017996604,0.00012200252,0.00076566066,0.0017523491,0.005031793,0.0002132821,0.0008025224,0.0044906116],"category_scores_gemma":[0.0038280115,0.00015238787,0.000212892,0.0005543264,0.0023271888,0.0023331481,0.0011852974,0.00085182773,0.00048028465],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00094931916,0.00088779326,0.507285,0.00068391144,0.00014082005,0.0032829642,0.094046086,0.0024042733,0.013210841,0.20515369,0.014882264,0.15707311],"study_design_scores_gemma":[0.00017606624,0.0015261711,0.4588815,0.0006457182,0.00015935137,0.0028382165,0.3453785,0.00924808,0.0055417055,0.08232051,0.09295607,0.0003281572],"about_ca_topic_score_codex":0.0014491755,"about_ca_topic_score_gemma":0.0036133241,"teacher_disagreement_score":0.005031793,"about_ca_system_score_codex":0.0014272485,"about_ca_system_score_gemma":0.0021614414,"threshold_uncertainty_score":0.015022576},"labels":[],"label_agreement":null},{"id":"W2147358231","doi":"10.5267/j.msl.2013.06.005","title":"Measuring hospital service quality and its influence on patient satisfaction: An empirical study using structural equation modeling","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Service quality; Quality (philosophy); Patient satisfaction; Psychology; Service (business); Operations management; Empirical research; Customer satisfaction; Process management; Nursing; Business; Medicine; Statistics; Marketing; Mathematics; Engineering","score_opus":0.10264293346178258,"score_gpt":0.31270934286859947,"score_spread":0.2100664094068169,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2147358231","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9939236,0.00015418384,0.00427326,0.0004109962,0.000007630532,0.00006662871,0.000098063654,0.000015100633,0.0010504352],"genre_scores_gemma":[0.9972414,0.00013839644,0.002308169,0.000039985072,0.000008940666,0.000056448735,0.000102332495,0.000003946795,0.00010038594],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99303985,0.0047739646,0.0004035038,0.00027185955,0.0010814384,0.0004293408],"domain_scores_gemma":[0.96059036,0.032016564,0.0035690134,0.00085521356,0.0022538626,0.0007151003],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008633425,0.00041122214,0.00047130624,0.0016642024,0.0004911742,0.0011561547,0.0004324525,0.00064097275,0.0018295045],"category_scores_gemma":[0.02515949,0.00033556807,0.0013544874,0.002812891,0.00065800094,0.0011335226,0.0009889543,0.0011102722,0.00023139412],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018441261,0.0010504944,0.9465693,0.00019180505,0.00023594136,0.00011192895,0.0036704468,0.0058824006,0.00048634745,0.001921992,0.00045652702,0.03923834],"study_design_scores_gemma":[0.00013779687,0.0029022351,0.82819206,0.0003992591,0.0005818395,0.00040792453,0.008831327,0.15248598,0.0018518043,0.0022296435,0.001895151,0.0000849436],"about_ca_topic_score_codex":0.003906046,"about_ca_topic_score_gemma":0.0028426205,"teacher_disagreement_score":0.008633425,"about_ca_system_score_codex":0.0013898185,"about_ca_system_score_gemma":0.00222474,"threshold_uncertainty_score":0.04565841},"labels":[],"label_agreement":null},{"id":"W2147543832","doi":"10.1057/fsm.2011.10","title":"Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image","year":2011,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":147,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Loyalty; Structural equation modeling; Service quality; Psychology; Quality (philosophy); Loyalty business model; Service (business); Marketing; Customer satisfaction; Business; Social psychology; Mathematics; Statistics","score_opus":0.022055295458414472,"score_gpt":0.257152494414539,"score_spread":0.23509719895612455,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2147543832","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970694,0.00033345108,0.00013386039,0.0005846542,0.000015204352,0.0000143865855,0.000116701674,0.0000048311654,0.001727554],"genre_scores_gemma":[0.99921286,0.00007385404,0.00008154644,0.00005259649,0.000013544659,0.00000561858,0.000070527145,0.0000036793506,0.00048566159],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979424,0.00097109156,0.00012776174,0.00018341596,0.00033316266,0.00044213305],"domain_scores_gemma":[0.9781999,0.011659634,0.0034903644,0.00092378305,0.0017540882,0.003972285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032104433,0.00044344857,0.00052617106,0.0009370758,0.00087282155,0.0027683633,0.0009981395,0.0023170102,0.007289637],"category_scores_gemma":[0.012973983,0.0005062512,0.0016900911,0.0011434087,0.0014865119,0.0012686441,0.00091258937,0.0027525758,0.00064082496],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023502008,0.0005204118,0.99488634,0.000010412758,0.00017332169,0.00007450443,0.00030514988,0.00013182766,0.00013674234,0.00026923837,0.00018616866,0.0030708045],"study_design_scores_gemma":[0.000016374006,0.00010885385,0.99708897,0.000015216791,0.00012586737,0.00007052364,0.0006723482,0.0014179756,0.00006772296,0.00024530358,0.00016097346,0.000009900669],"about_ca_topic_score_codex":0.033140842,"about_ca_topic_score_gemma":0.032430157,"teacher_disagreement_score":0.033140842,"about_ca_system_score_codex":0.0008613159,"about_ca_system_score_gemma":0.0020322187,"threshold_uncertainty_score":0.065895855},"labels":[],"label_agreement":null},{"id":"W2147916717","doi":"10.5267/j.msl.2013.11.022","title":"A study on different factors influencing customer satisfaction on industrial market","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Operations management; Process management; Industrial organization; Computer science; Economics","score_opus":0.04200891001099979,"score_gpt":0.25478262394633194,"score_spread":0.21277371393533215,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2147916717","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966478,0.00023852717,0.00023221043,0.00014189881,0.0000075118737,0.00001896824,0.00004250777,0.0000027093472,0.0026680194],"genre_scores_gemma":[0.9991328,0.00017761832,0.00014128376,0.000058187587,0.000011412863,0.000011259156,0.000066372195,0.0000013594358,0.00039972662],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999171,0.00038591257,0.000041849962,0.000054607317,0.00020613559,0.00014051142],"domain_scores_gemma":[0.99367934,0.0041256226,0.000660391,0.00011184473,0.0010230385,0.00039986827],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013918874,0.0001931649,0.00017805012,0.0009548272,0.000574232,0.000739215,0.0001669483,0.00035607963,0.0031430465],"category_scores_gemma":[0.0048515755,0.000098447636,0.0004381897,0.0017249221,0.00031917501,0.000652563,0.0002867931,0.0004113478,0.00025274252],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023895389,0.00073819,0.93203336,0.00020088209,0.00008574108,0.00038349786,0.005189889,0.00023757711,0.0009956246,0.0008026422,0.0009240347,0.0581696],"study_design_scores_gemma":[0.000010917561,0.0006235527,0.9899171,0.000030318404,0.00005132605,0.00023753666,0.00609787,0.00057433156,0.00045085157,0.00014464998,0.0018495335,0.00001195879],"about_ca_topic_score_codex":0.0026620708,"about_ca_topic_score_gemma":0.0026446183,"teacher_disagreement_score":0.0031430465,"about_ca_system_score_codex":0.0004102028,"about_ca_system_score_gemma":0.000750167,"threshold_uncertainty_score":0.010514498},"labels":[],"label_agreement":null},{"id":"W2148307644","doi":"10.5267/j.msl.2012.10.004","title":"An investigation on role of customer relationship management (CRM) in increasing organizational effectiveness","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; Ranking (information retrieval); Customer satisfaction; Test (biology); Marketing; Customer relationship management; Sample (material); Business; Loyalty; Loyalty business model; Psychology; Customer retention; Knowledge management; Computer science; Service quality; Service (business); Artificial intelligence","score_opus":0.02138488225014031,"score_gpt":0.2476438388051884,"score_spread":0.22625895655504807,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2148307644","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9768307,0.0011006681,0.00088524545,0.0010083668,0.000020360285,0.000047373902,0.00001262654,0.000010095002,0.02008446],"genre_scores_gemma":[0.99843377,0.00041509536,0.0005806539,0.0000837097,0.000009060802,0.000008320814,0.000005436178,0.0000011589666,0.0004628975],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9988098,0.00070993276,0.000029863042,0.00006429763,0.0002511759,0.00013490304],"domain_scores_gemma":[0.99358624,0.0048387,0.000582667,0.000099507764,0.0005648022,0.00032819674],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020144945,0.00018162493,0.00013654487,0.0006041756,0.0004440499,0.0012706098,0.0003694144,0.0005657341,0.0020944113],"category_scores_gemma":[0.003705816,0.000095376796,0.00018763276,0.0005172195,0.0004766958,0.0011594506,0.00034491287,0.00047902885,0.00015141109],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000910615,0.0048249722,0.4021379,0.0019079321,0.00013823288,0.0016167096,0.020112624,0.0016220036,0.010120669,0.02736776,0.003001673,0.5262389],"study_design_scores_gemma":[0.00011868251,0.0076987073,0.90906245,0.0007232189,0.000334392,0.0015858334,0.033292357,0.010352873,0.010092446,0.004951162,0.021729002,0.000058784775],"about_ca_topic_score_codex":0.0010385346,"about_ca_topic_score_gemma":0.001288936,"teacher_disagreement_score":0.0020944113,"about_ca_system_score_codex":0.0006410439,"about_ca_system_score_gemma":0.0011015035,"threshold_uncertainty_score":0.010653734},"labels":[],"label_agreement":null},{"id":"W2148746740","doi":"10.18438/b89g8d","title":"Identifying Customer Expectations is Key to Evidence Based Service Delivery","year":2010,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"McKnight Foundation","keywords":"Key (lock); Computer science; Customer service; Value (mathematics); Service delivery framework; Service (business); Data science; World Wide Web; Knowledge management; Marketing; Business; Computer security","score_opus":0.03519197649824621,"score_gpt":0.28086546565235065,"score_spread":0.24567348915410445,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2148746740","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05544071,0.052981485,0.23022348,0.53965735,0.004064296,0.0010942806,0.0009192525,0.00062210887,0.1149971],"genre_scores_gemma":[0.7227075,0.058300737,0.17249416,0.03400831,0.002853794,0.0010961771,0.0007653338,0.00021583815,0.0075580347],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.939209,0.030695489,0.006477134,0.0012305144,0.020966813,0.0014211056],"domain_scores_gemma":[0.60437477,0.32083523,0.020553226,0.0068345065,0.043862812,0.0035394046],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.052027382,0.00070620835,0.0019072599,0.0060416833,0.0025454634,0.015577372,0.0027260778,0.0066923783,0.0056699],"category_scores_gemma":[0.29963502,0.0006302903,0.001186663,0.0064785513,0.0038015402,0.011246411,0.004515208,0.0065756245,0.0034093491],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002582701,0.00069033,0.029215805,0.0062884404,0.0002658494,0.0006597618,0.009404766,0.002273346,0.0007948298,0.11320489,0.051858254,0.7850854],"study_design_scores_gemma":[0.00011038075,0.0013796141,0.028722206,0.023839438,0.00047790605,0.0022020913,0.034096144,0.009821097,0.004663886,0.6843692,0.20972294,0.0005951055],"about_ca_topic_score_codex":0.0026420536,"about_ca_topic_score_gemma":0.0033708934,"teacher_disagreement_score":0.052027382,"about_ca_system_score_codex":0.003375454,"about_ca_system_score_gemma":0.0116199255,"threshold_uncertainty_score":0.27515042},"labels":[],"label_agreement":null},{"id":"W2148778883","doi":"10.5539/ibr.v5n4p34","title":"The Impact of E-CRM on Customers Attitude and Its Association with Generating Competitive Advantages in Iranian Financial B2B Context","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer relationship management; Marketing; Context (archaeology); Customer satisfaction; Database transaction; Quality (philosophy); Customer retention; The Internet; Customer base; Service quality; Computer science","score_opus":0.04825974711759505,"score_gpt":0.3645736507190288,"score_spread":0.31631390360143374,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2148778883","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9962979,0.00013255187,0.000027694778,0.0003175511,0.0000053411623,0.0000049363484,0.000022349468,0.0000014290507,0.0031903666],"genre_scores_gemma":[0.99945754,0.0000955793,0.000029358416,0.00005663691,0.000008273344,0.000002231281,0.000021569233,8.8448684e-7,0.0003279652],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99936,0.00018494506,0.000025317342,0.000045727375,0.0001648895,0.00021904202],"domain_scores_gemma":[0.99746823,0.000736308,0.00063707284,0.000058276808,0.00053600577,0.00056404393],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00072413497,0.00019018813,0.00015790232,0.00080245786,0.000753565,0.001350998,0.00027738413,0.000569043,0.00384893],"category_scores_gemma":[0.0021725355,0.00010592102,0.00027964837,0.00085481786,0.0005907543,0.0007160208,0.0006488851,0.0008521135,0.0003347678],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027670123,0.0009958214,0.9559496,0.000078613404,0.000059250826,0.00081607647,0.007960614,0.00021851495,0.00062475057,0.0015166526,0.0017279305,0.02977546],"study_design_scores_gemma":[0.0000062768117,0.00016489171,0.9872972,0.000025393998,0.000024352747,0.0001342021,0.010417931,0.00035582864,0.0001276645,0.00024474828,0.0011906719,0.000010836187],"about_ca_topic_score_codex":0.01004845,"about_ca_topic_score_gemma":0.012035332,"teacher_disagreement_score":0.01004845,"about_ca_system_score_codex":0.00077565847,"about_ca_system_score_gemma":0.0008993174,"threshold_uncertainty_score":0.019979894},"labels":[],"label_agreement":null},{"id":"W2148815967","doi":"10.1007/978-3-7091-6291-0_30","title":"Tomorrow’s Travel Agency: A Survey of Adaptation And Positioning Strategics to New Technologies in Services","year":2000,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Agency (philosophy); Adaptation (eye); Sociology; Psychology; Social science","score_opus":0.056577569591478416,"score_gpt":0.25083146509041165,"score_spread":0.19425389549893324,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2148815967","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.61298037,0.09217704,0.0013362219,0.013501767,0.00031474791,0.00005916454,0.003850733,0.00014496745,0.27563506],"genre_scores_gemma":[0.79282105,0.081213586,0.0020389908,0.0023327316,0.00011918223,0.000051766423,0.0030535816,0.00009686878,0.11827224],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99969685,0.000060298476,0.00001970518,0.00003094238,0.00009454455,0.00009773064],"domain_scores_gemma":[0.9994006,0.00009661611,0.00013050198,0.000020319663,0.00016405983,0.00018794095],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00033738467,0.0002430335,0.00013545954,0.0026832356,0.0012282383,0.0026733303,0.00044005853,0.00063685945,0.009279601],"category_scores_gemma":[0.0011590432,0.00017120336,0.00013117219,0.009802219,0.0005665721,0.0030636613,0.00069148454,0.0007231885,0.0017922701],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000075443,0.00014691465,0.1611879,0.00032851833,0.0000258,0.0003906818,0.03630938,0.00021403738,0.00068743434,0.019815786,0.22104405,0.55977404],"study_design_scores_gemma":[0.0000024790638,0.00007318894,0.3795711,0.00034296114,0.00001553118,0.0007028601,0.06475792,0.00016477473,0.00026974917,0.0011208795,0.5529563,0.00002230896],"about_ca_topic_score_codex":0.1929603,"about_ca_topic_score_gemma":0.39563763,"teacher_disagreement_score":0.1929603,"about_ca_system_score_codex":0.0025509233,"about_ca_system_score_gemma":0.0036875391,"threshold_uncertainty_score":0.38367432},"labels":[],"label_agreement":null},{"id":"W2148836842","doi":"10.1002/smj.322","title":"Determining the scope and impact of market orientation profiles on strategy implementation and performance","year":2003,"lang":"en","type":"article","venue":"Strategic Management Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":178,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Scope (computer science); Market orientation; Context (archaeology); Business; Perspective (graphical); Industrial organization; Competitive advantage; Orientation (vector space); Marketing; Computer science","score_opus":0.03751659584741769,"score_gpt":0.30754362796768736,"score_spread":0.2700270321202697,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2148836842","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986375,0.000018662418,0.0002708999,0.000023545026,7.0229873e-7,0.000011105826,0.000015497428,0.0000021719375,0.0010198839],"genre_scores_gemma":[0.99976104,0.000012504455,0.00014291989,0.0000051510146,8.6824275e-7,0.0000052347964,0.000023775383,9.4976537e-7,0.00004756004],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976221,0.0012473747,0.0001589083,0.00011772078,0.00056474784,0.00028912773],"domain_scores_gemma":[0.97740865,0.0120289065,0.005133721,0.00086365716,0.0022368545,0.002328129],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041401978,0.00019302792,0.00024401334,0.00097123696,0.00033007248,0.0022273615,0.00018854272,0.0003919254,0.001308382],"category_scores_gemma":[0.019589128,0.0001390305,0.00021920032,0.0007183911,0.00044709846,0.0010253965,0.00088964717,0.0004050711,0.0002755493],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00075046864,0.00059642177,0.96172327,0.000024160092,0.00006457885,0.000069761765,0.00075620995,0.001327188,0.0031744733,0.0006655803,0.00010451558,0.030743368],"study_design_scores_gemma":[0.000013343442,0.0010834609,0.9891398,0.00001661421,0.0000327395,0.00006241615,0.0014646467,0.004794929,0.002189224,0.00089289295,0.00029402002,0.000015946815],"about_ca_topic_score_codex":0.0014005643,"about_ca_topic_score_gemma":0.0019622673,"teacher_disagreement_score":0.0041401978,"about_ca_system_score_codex":0.0006526081,"about_ca_system_score_gemma":0.0007883507,"threshold_uncertainty_score":0.021895707},"labels":[],"label_agreement":null},{"id":"W2149627877","doi":"10.5267/j.msl.2013.06.003","title":"Investigating the relationship between service quality and customer loyalty: A case study of banking industry","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Loyalty business model; Banking industry; Loyalty; Marketing; Quality (philosophy); Service (business); Retail banking; Customer advocacy; Accounting","score_opus":0.1071077510357008,"score_gpt":0.3190495232269768,"score_spread":0.21194177219127597,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2149627877","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983223,0.00013969636,0.00026577731,0.00017694796,0.0000030158042,0.000022079095,0.000010799619,0.0000014511031,0.001057939],"genre_scores_gemma":[0.99826837,0.00039092352,0.0006971432,0.000081311555,0.0000068002746,0.000017612112,0.000017788714,0.0000012335139,0.0005187234],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.998901,0.00061242195,0.000045797387,0.000060576454,0.00016719048,0.00021294058],"domain_scores_gemma":[0.99755967,0.0015948177,0.0002775222,0.00007630223,0.00029323986,0.0001983377],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016897708,0.00020111997,0.0003086563,0.0012672475,0.0026825953,0.0013163635,0.0006425248,0.0014780528,0.0015594246],"category_scores_gemma":[0.002424521,0.00024355846,0.0003528639,0.0019626047,0.0008954706,0.0011488775,0.0010372275,0.00097095757,0.00017317123],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045719906,0.00666649,0.685246,0.00079596683,0.0001315058,0.039426748,0.16172916,0.0025388773,0.0051319217,0.0068452475,0.0028424722,0.088188514],"study_design_scores_gemma":[0.00009947202,0.0031255472,0.47108057,0.00040515917,0.00023814583,0.019831944,0.47400883,0.0156455,0.003772649,0.0015485742,0.010132261,0.0001113612],"about_ca_topic_score_codex":0.009748245,"about_ca_topic_score_gemma":0.020488923,"teacher_disagreement_score":0.009748245,"about_ca_system_score_codex":0.001166404,"about_ca_system_score_gemma":0.0011024205,"threshold_uncertainty_score":0.019383013},"labels":[],"label_agreement":null},{"id":"W2149966006","doi":"10.5267/j.msl.2014.6.002","title":"A study on examining interrelationships among customer satisfaction, loyalty, and switching intent in industrial food suppliers","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty; Marketing; Customer satisfaction; Loyalty business model; Service quality; Service (business)","score_opus":0.05993602656615766,"score_gpt":0.25904939558280865,"score_spread":0.199113369016651,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2149966006","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991855,0.00003584499,0.000059936337,0.000056437442,0.0000017127015,0.000008983085,0.000024745135,8.63056e-7,0.0006260833],"genre_scores_gemma":[0.9990662,0.00008882234,0.000118964235,0.00007744947,0.0000040980453,0.000020627138,0.00006667437,9.0856486e-7,0.0005562867],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99937063,0.00026625392,0.000051735125,0.00005655502,0.00015004144,0.000104895254],"domain_scores_gemma":[0.9946925,0.0030759433,0.0007209878,0.00011831678,0.0007940255,0.00059825653],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012393745,0.00019531103,0.00023625989,0.00071500684,0.0009832615,0.000831653,0.00022894349,0.0004326651,0.0033214933],"category_scores_gemma":[0.0039014327,0.00023175005,0.00050733594,0.001360255,0.00035964645,0.0006819138,0.00045706885,0.0008233018,0.00028616135],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007341995,0.0006061451,0.9840768,0.00005750127,0.000046116846,0.00020236183,0.005803824,0.000047487458,0.0005254523,0.00018031592,0.00018474838,0.008195855],"study_design_scores_gemma":[0.0000093186445,0.00074171816,0.98567724,0.00002975875,0.00006142504,0.00021356736,0.011934686,0.00030941152,0.00024561372,0.000078245735,0.0006891978,0.000009924697],"about_ca_topic_score_codex":0.0046555474,"about_ca_topic_score_gemma":0.0071334722,"teacher_disagreement_score":0.0046555474,"about_ca_system_score_codex":0.00053814816,"about_ca_system_score_gemma":0.0011614885,"threshold_uncertainty_score":0.011111498},"labels":[],"label_agreement":null},{"id":"W2150238205","doi":"10.1509/jimk.12.3.58.38100","title":"Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture","year":2004,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":282,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Brock University; Royal Bank of Canada","funders":"","keywords":"Service quality; Customer satisfaction; Metric (unit); Psychology; Perception; Service (business); Marketing; Quality (philosophy); Social psychology; Applied psychology; Business","score_opus":0.026839416237413486,"score_gpt":0.31990699646945053,"score_spread":0.29306758023203705,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2150238205","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991461,0.000099417106,0.00012431928,0.00005369553,0.0000022244187,0.000005472777,0.000004699812,6.514252e-7,0.0005634162],"genre_scores_gemma":[0.9996111,0.00006906711,0.0002033353,0.000025619644,0.0000028901318,0.000008074613,0.000009194837,8.243562e-7,0.00006988965],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974171,0.0017038718,0.00013737392,0.00010039502,0.00041355743,0.00022778728],"domain_scores_gemma":[0.97501975,0.01583926,0.0047468836,0.00062224874,0.002288588,0.001483271],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005547486,0.00033965698,0.000367977,0.0009025077,0.00092090614,0.0023456996,0.00036493293,0.00052832,0.0012838776],"category_scores_gemma":[0.018393833,0.00022214148,0.0006309066,0.001168522,0.0014212466,0.0011430493,0.0010455303,0.0008388626,0.00010495811],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010448939,0.0007710724,0.9607718,0.00011409129,0.0002349729,0.00008691121,0.00760531,0.00038278298,0.0013647565,0.0008676757,0.00014997947,0.026605772],"study_design_scores_gemma":[0.00006734522,0.0024602225,0.96777767,0.000072647614,0.00033838692,0.00010802981,0.022462737,0.0040692706,0.0013978003,0.0007708399,0.00043238388,0.000042558153],"about_ca_topic_score_codex":0.008203542,"about_ca_topic_score_gemma":0.012276697,"teacher_disagreement_score":0.008203542,"about_ca_system_score_codex":0.0011507197,"about_ca_system_score_gemma":0.001043072,"threshold_uncertainty_score":0.02933824},"labels":[],"label_agreement":null},{"id":"W2150246451","doi":"10.5267/j.msl.2012.06.029","title":"A hybrid model of QFD, SERVQUAL and KANO to increase bank's capabilities","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Computer science; Business; Kano model; Quality function deployment; Service quality; Customer satisfaction; Process management; Marketing; Operations management; Service (business); Engineering; New product development","score_opus":0.02084157046107209,"score_gpt":0.2339517469142009,"score_spread":0.2131101764531288,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2150246451","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.34852016,0.0016416175,0.55687076,0.0049445336,0.00030560402,0.0013334722,0.0020215467,0.00082086585,0.08354145],"genre_scores_gemma":[0.949223,0.0005815742,0.040908817,0.00015054212,0.000032007545,0.00043916696,0.0003822199,0.000019168034,0.008263598],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99877554,0.0005096375,0.00007288642,0.00020514971,0.00029930432,0.00013745936],"domain_scores_gemma":[0.9986694,0.000652211,0.00016250802,0.000053843545,0.00037776935,0.00008427992],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016726404,0.0006724144,0.00041515823,0.001496196,0.000547822,0.0021096447,0.0012514532,0.0007198804,0.0039690356],"category_scores_gemma":[0.0026181194,0.00025971455,0.00069302594,0.0017273542,0.00060178747,0.002560603,0.00087241497,0.00091101817,0.00066536904],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00055288454,0.0013054416,0.11985006,0.0007771659,0.00044839375,0.0007817993,0.0043506217,0.26773202,0.0024421515,0.22476456,0.011587891,0.36540708],"study_design_scores_gemma":[0.00008200807,0.0003987014,0.02505155,0.00019716832,0.0001262968,0.00024411253,0.0014123342,0.9138504,0.00064939493,0.0426674,0.0152223725,0.00009830997],"about_ca_topic_score_codex":0.017285567,"about_ca_topic_score_gemma":0.013212957,"teacher_disagreement_score":0.017285567,"about_ca_system_score_codex":0.002578204,"about_ca_system_score_gemma":0.0022429693,"threshold_uncertainty_score":0.034369886},"labels":[],"label_agreement":null},{"id":"W2150584979","doi":"10.7202/028726ar","title":"Company Satisfaction, Company Commitment and Work Involvement : An Empirical Examination of Blue Collar","year":2005,"lang":"en","type":"article","venue":"Relations industrielles","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"Université Laval; University of British Columbia","funders":"","keywords":"Collar; Sample (material); Blue collar; Job satisfaction; Business; Psychology; Work (physics); Manufacturing; Management; Marketing; Business administration; Social psychology; Engineering; Demographic economics; Economics; Finance","score_opus":0.057755957937074866,"score_gpt":0.2807498869091479,"score_spread":0.22299392897207307,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2150584979","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997353,0.000017753086,0.000011164274,0.000013824588,5.5225934e-7,0.0000018792931,0.000009095146,1.8583493e-7,0.00021026382],"genre_scores_gemma":[0.9994431,0.00004452945,0.000038406928,0.000036361213,0.0000022572785,0.000006035067,0.000053981243,9.1149434e-7,0.00037446117],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991435,0.00023674239,0.000029708124,0.000053737647,0.00030138847,0.0002350477],"domain_scores_gemma":[0.99575233,0.0013630639,0.0011955997,0.00012135389,0.00065835315,0.0009093231],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011120744,0.0001992931,0.00028145977,0.0009846906,0.0015742733,0.00094322645,0.00038376875,0.00034503193,0.00217162],"category_scores_gemma":[0.003539677,0.00028584833,0.00020231666,0.0013099593,0.0009088061,0.0003984231,0.00069137843,0.0006364805,0.00034576262],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005557745,0.00022352369,0.9854211,0.0000152527255,0.000021014062,0.00014708165,0.009421785,0.000029942923,0.00032653313,0.000061987645,0.0001308714,0.004145267],"study_design_scores_gemma":[0.0000026830473,0.00009373695,0.990258,0.0000073538877,0.0000044093445,0.000056515597,0.009201601,0.000077475495,0.000038962546,0.000009783881,0.00024703462,0.0000024563565],"about_ca_topic_score_codex":0.07937542,"about_ca_topic_score_gemma":0.15506485,"teacher_disagreement_score":0.07937542,"about_ca_system_score_codex":0.0008819175,"about_ca_system_score_gemma":0.0015100776,"threshold_uncertainty_score":0.15782678},"labels":[],"label_agreement":null},{"id":"W2150998489","doi":"10.5267/j.msl.2011.08.006","title":"An empirical study on empowering private bank workers using EFQM","year":2011,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"University of Bonab; Islamic Azad University","keywords":"Business; Empirical research; Operations management; Economics; Mathematics; Statistics","score_opus":0.07971843421060605,"score_gpt":0.32726666248548125,"score_spread":0.24754822827487521,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2150998489","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983829,0.000026019294,0.000064191365,0.000083689316,0.0000017900724,0.000029662335,0.000015355528,6.939656e-7,0.0013956857],"genre_scores_gemma":[0.9986253,0.00009254569,0.00024140617,0.0000682371,0.000003845417,0.000037214963,0.00002066605,7.668298e-7,0.0009100718],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985715,0.00062605704,0.00008196644,0.00008720482,0.00029133688,0.0003419502],"domain_scores_gemma":[0.9923866,0.004452664,0.0011797873,0.00027382016,0.0009687005,0.0007384262],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002665191,0.00013244475,0.00020370705,0.0006830166,0.0013710787,0.0012035713,0.00026184882,0.0004138424,0.003768753],"category_scores_gemma":[0.007164905,0.00018196642,0.00015647127,0.00096162007,0.00078996306,0.001056171,0.00066707126,0.000782769,0.00030598365],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020720447,0.0045929505,0.7158557,0.00037147786,0.000020646134,0.00094815064,0.18369612,0.00023621196,0.0023638187,0.002979589,0.0018729357,0.08685509],"study_design_scores_gemma":[0.000034845154,0.0012666174,0.65632313,0.00022074205,0.000023989456,0.00039731787,0.33064684,0.0007101601,0.0009072533,0.00033262148,0.009115211,0.000021207115],"about_ca_topic_score_codex":0.003002714,"about_ca_topic_score_gemma":0.0061439476,"teacher_disagreement_score":0.003768753,"about_ca_system_score_codex":0.0009425455,"about_ca_system_score_gemma":0.0019496991,"threshold_uncertainty_score":0.014095068},"labels":[],"label_agreement":null},{"id":"W2151170976","doi":"10.1177/1094670512446062","title":"Can Customers Detect Script Usage in Service Encounters?","year":2012,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":60,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service design; Service (business); Service delivery framework; Scripting language; Computer science; Hospitality industry; Service provider; Service guarantee; Empirical research; Service level objective; Customer satisfaction; Service recovery; Marketing; Knowledge management; Business; Service quality; Tourism","score_opus":0.09786353507713373,"score_gpt":0.35137227885202915,"score_spread":0.2535087437748954,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2151170976","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9916603,0.00007062286,0.0031304313,0.00033471864,0.000016002738,0.00006119843,0.00006771782,0.00009175118,0.004567289],"genre_scores_gemma":[0.9983241,0.000048730344,0.001076396,0.00014249115,0.0000062644413,0.000023317767,0.000052697553,0.000011280166,0.00031472265],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9968509,0.0013535,0.00025134734,0.00038767981,0.0008225811,0.00033407216],"domain_scores_gemma":[0.9788463,0.009166962,0.006084887,0.002164289,0.003007041,0.0007305531],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029815799,0.00039131535,0.0004317161,0.000687363,0.0005077592,0.0037952615,0.0005450215,0.0013023019,0.0022445258],"category_scores_gemma":[0.039514214,0.00037224518,0.00039170706,0.0006642349,0.00106963,0.0037204183,0.000966863,0.00093493314,0.0009588311],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00088988035,0.00063089875,0.7832909,0.00027675804,0.00010765967,0.00054151384,0.051310826,0.0008335241,0.016151901,0.0023661128,0.0016327807,0.1419672],"study_design_scores_gemma":[0.000042431104,0.0011902214,0.9314556,0.000108515414,0.00010915228,0.0009769258,0.039902724,0.008941827,0.0083668735,0.004730215,0.0039857975,0.00018981133],"about_ca_topic_score_codex":0.0031132188,"about_ca_topic_score_gemma":0.00231788,"teacher_disagreement_score":0.0037952615,"about_ca_system_score_codex":0.0006014718,"about_ca_system_score_gemma":0.00049200904,"threshold_uncertainty_score":0.01576823},"labels":[],"label_agreement":null},{"id":"W2151403133","doi":"10.5267/j.uscm.2014.12.010","title":"Investigating the effect of CRM factors on consumer perception: Evidence from banking industry","year":2015,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Banking industry; Marketing; Perception; Industrial organization; Customer relationship management; Accounting; Psychology","score_opus":0.05828723558376024,"score_gpt":0.2859467500009456,"score_spread":0.22765951441718535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2151403133","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996229,0.0008361631,0.0001096366,0.0002156822,0.000006754769,0.0000078323,0.00004489079,0.0000017108205,0.002548397],"genre_scores_gemma":[0.9988134,0.00073121756,0.00012217286,0.00007498564,0.000013367068,0.00000390018,0.00004724588,0.0000016126585,0.00019214365],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991308,0.0002657139,0.00005152558,0.00011247216,0.0003396919,0.00009983438],"domain_scores_gemma":[0.99159604,0.005324698,0.0013954628,0.00025735964,0.0010831752,0.00034338416],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017252145,0.00020254441,0.00018231115,0.0008183826,0.00041095825,0.000652263,0.00020028464,0.00038761707,0.003339493],"category_scores_gemma":[0.0047516017,0.00013034466,0.00047177234,0.0009954552,0.0005629644,0.00048485096,0.00035986974,0.00049956696,0.00023360155],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025174595,0.000449285,0.94743335,0.00037425957,0.00015864673,0.00020774757,0.00544301,0.000057616402,0.0010275805,0.00022237678,0.00038463497,0.04398961],"study_design_scores_gemma":[0.0000040124764,0.00018429855,0.99551046,0.000058811165,0.00006906023,0.00009807438,0.0030576854,0.000067509565,0.00026613532,0.000042144038,0.00063608354,0.0000058539854],"about_ca_topic_score_codex":0.005290972,"about_ca_topic_score_gemma":0.0068561826,"teacher_disagreement_score":0.005290972,"about_ca_system_score_codex":0.00032149418,"about_ca_system_score_gemma":0.00054137036,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W2151405035","doi":"10.1108/08876040010340937","title":"Customer satisfaction with services: putting perceived value into the equation","year":2000,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1824,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Service quality; Customer satisfaction; Marketing; Business; Service (business); Customer retention; Customer advocacy; Structural equation modeling; Value (mathematics); Customer delight; Psychology; Computer science","score_opus":0.010620274271632408,"score_gpt":0.22653174635831214,"score_spread":0.21591147208667974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2151405035","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.89076686,0.0067614126,0.04974823,0.0100649055,0.00035330484,0.00023516027,0.0009484278,0.00013682965,0.04098495],"genre_scores_gemma":[0.9954165,0.0008654783,0.0026917476,0.00015554806,0.00006385554,0.00004356796,0.00017731969,0.0000070230417,0.00057894527],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981735,0.00092810584,0.00010053508,0.000096143725,0.00053885655,0.00016278477],"domain_scores_gemma":[0.9938095,0.0043271515,0.00070839847,0.00011977538,0.00068864535,0.00034654472],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002166696,0.0003801528,0.0004143102,0.0020237118,0.0002891206,0.0018752374,0.0005365834,0.001002077,0.0028713564],"category_scores_gemma":[0.012286734,0.00018484554,0.00049621327,0.0025475638,0.001166594,0.0030622273,0.001210808,0.0013625764,0.00033756983],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015953979,0.00045051042,0.7052313,0.0006503264,0.0006409291,0.00043515937,0.004510102,0.014426924,0.00065971003,0.10737702,0.0061779968,0.15928045],"study_design_scores_gemma":[0.000106214284,0.0017871561,0.59940106,0.0016590484,0.0005804208,0.0011375049,0.013753805,0.19687401,0.0012647472,0.1558098,0.027384948,0.0002412701],"about_ca_topic_score_codex":0.005286567,"about_ca_topic_score_gemma":0.0032966093,"teacher_disagreement_score":0.005286567,"about_ca_system_score_codex":0.0010354291,"about_ca_system_score_gemma":0.00088268117,"threshold_uncertainty_score":0.011458755},"labels":[],"label_agreement":null},{"id":"W2151787706","doi":"10.1109/hicss.2005.154","title":"Comparing Customer Trust in Virtual Salespersons With Customer Trust in Human Salespersons","year":2005,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Distrust; Trustworthiness; Exploratory research; Competence (human resources); Interpersonal communication; Business; Computer science; Knowledge management; Psychology; Internet privacy; Social psychology","score_opus":0.0331205314543874,"score_gpt":0.2620489032958892,"score_spread":0.2289283718415018,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2151787706","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988663,0.00002027948,0.00009695682,0.000028466324,0.0000032375083,0.0000039881966,0.000006038422,7.7649304e-7,0.0009739708],"genre_scores_gemma":[0.999869,0.000008071999,0.000024794177,0.0000063850744,0.0000013317141,0.0000029563096,0.0000067603905,4.1095817e-7,0.000080218444],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99710435,0.0015810858,0.00022668883,0.00017526578,0.00054973684,0.00036283373],"domain_scores_gemma":[0.98147315,0.007775042,0.004846011,0.001260375,0.002410819,0.0022345616],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033195554,0.00015047698,0.00027906403,0.0008166657,0.0009026453,0.0018397692,0.00021376034,0.000556599,0.0020872003],"category_scores_gemma":[0.022539368,0.0001584403,0.00028311764,0.00045488882,0.0010253257,0.0013190153,0.0011879066,0.0006450929,0.00020353406],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015706702,0.0007034659,0.923148,0.00007969956,0.00023604448,0.00040068978,0.048532553,0.0006126196,0.0012661878,0.0019142576,0.000673148,0.020862773],"study_design_scores_gemma":[0.000060621016,0.0011657799,0.92530054,0.000053799977,0.00011180386,0.0005729136,0.06399377,0.004445921,0.00085505156,0.0014255155,0.0019514334,0.000062936655],"about_ca_topic_score_codex":0.0033614184,"about_ca_topic_score_gemma":0.002871781,"teacher_disagreement_score":0.0033614184,"about_ca_system_score_codex":0.00079709257,"about_ca_system_score_gemma":0.00030374588,"threshold_uncertainty_score":0.017555714},"labels":[],"label_agreement":null},{"id":"W2152889221","doi":"10.1108/1525383x200800013","title":"A Pan‐European Approach to Customer Satisfaction: An Optimal Strategy?","year":2008,"lang":"en","type":"article","venue":"Multinational Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; Royal Bank of Canada","funders":"","keywords":"Service quality; Customer satisfaction; German; Marketing; Equivalence (formal languages); Service (business); Business; Factorial analysis; Quality (philosophy); Geography; Mathematics; Statistics","score_opus":0.07263996848290552,"score_gpt":0.2916904077232107,"score_spread":0.21905043924030518,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2152889221","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5406059,0.008878131,0.13371877,0.052916307,0.0012896893,0.000736499,0.0001656263,0.00025738782,0.2614316],"genre_scores_gemma":[0.9615449,0.0015713426,0.030689364,0.0033339118,0.000105705985,0.00035436035,0.000057699475,0.000035010587,0.0023077119],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9746865,0.021380376,0.0006513851,0.0010070172,0.0016029949,0.0006717774],"domain_scores_gemma":[0.9937354,0.0021034316,0.00084322377,0.00079797517,0.0019335722,0.000586488],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.025049975,0.00076291966,0.0009536867,0.0016577739,0.002287985,0.008544004,0.0010403829,0.0016845986,0.0036432683],"category_scores_gemma":[0.016275873,0.00027493946,0.00067383464,0.0040835375,0.0032930297,0.0067351833,0.005308727,0.0016982955,0.00048944197],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008441177,0.00086413376,0.048668567,0.00085485424,0.0003792745,0.00037972038,0.014565736,0.002221207,0.002990807,0.37600172,0.0068908385,0.54533905],"study_design_scores_gemma":[0.0005719801,0.0051353225,0.18399094,0.0042133415,0.0011553015,0.0021438242,0.14380571,0.03250262,0.00729484,0.38446316,0.23418604,0.00053695467],"about_ca_topic_score_codex":0.0026566957,"about_ca_topic_score_gemma":0.0043241787,"teacher_disagreement_score":0.025049975,"about_ca_system_score_codex":0.0023684504,"about_ca_system_score_gemma":0.003085393,"threshold_uncertainty_score":0.13247848},"labels":[],"label_agreement":null},{"id":"W2153104079","doi":"10.5539/ijms.v6n3p163","title":"The Role of Marketing Knowledge Management in Achieving Competitive Advantage A Field Study on Amman’s Hotels","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Competitive advantage; Marketing management; Field (mathematics); Knowledge management; Computer science","score_opus":0.017168464793706414,"score_gpt":0.3113302942777687,"score_spread":0.2941618294840623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2153104079","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99449474,0.00015736652,0.000054560678,0.00038472822,0.000005209914,0.000028676506,0.000006107182,6.9120824e-7,0.0048679053],"genre_scores_gemma":[0.998816,0.0001606123,0.0000951052,0.000071006274,0.0000057262255,0.000012050058,0.000004342818,4.5652382e-7,0.00083476637],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99824667,0.0008174383,0.000056641064,0.00008790007,0.00036051197,0.000430848],"domain_scores_gemma":[0.99590045,0.0019964227,0.0005045877,0.00009396095,0.00053667923,0.00096784014],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003159567,0.00016566653,0.00020385589,0.0012033507,0.0025381166,0.0028327962,0.00042765733,0.00055063545,0.0026616189],"category_scores_gemma":[0.00318004,0.00014981527,0.00026156887,0.00069947744,0.00127554,0.0015200191,0.0010884394,0.00087474147,0.00018180876],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046945259,0.008342512,0.42174274,0.00090756104,0.00007624271,0.0025504888,0.37946367,0.00039248797,0.0041417927,0.012846979,0.0034213257,0.16564478],"study_design_scores_gemma":[0.000026888147,0.001631866,0.44167355,0.0003159794,0.00004484019,0.00042580286,0.54127854,0.0005861047,0.0011224576,0.0010674273,0.0117838215,0.00004266506],"about_ca_topic_score_codex":0.0043293186,"about_ca_topic_score_gemma":0.009196661,"teacher_disagreement_score":0.0043293186,"about_ca_system_score_codex":0.0021959874,"about_ca_system_score_gemma":0.0035228995,"threshold_uncertainty_score":0.016709566},"labels":[],"label_agreement":null},{"id":"W2153128290","doi":"10.5539/ibr.v2n4p20","title":"Study on the Application of CRS in China Hotel Chain: the Analysis based on System Functional Factors","year":2009,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"China; Empirical research; Hotel industry; Business; Functional requirement; Computer science; Mathematics; Political science; Statistics; Tourism","score_opus":0.08622984971388112,"score_gpt":0.351424711576608,"score_spread":0.2651948618627269,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2153128290","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99424607,0.00008665047,0.0018880207,0.00007212648,0.0000026544062,0.000075427895,0.00004654225,0.000007361848,0.0035752202],"genre_scores_gemma":[0.9986053,0.00008420012,0.0008502966,0.000007793489,0.0000020982495,0.000014211615,0.00003366381,0.0000017673532,0.00040052822],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986659,0.00043577288,0.00010084026,0.00014056018,0.00039372026,0.00026321824],"domain_scores_gemma":[0.9961249,0.0015755527,0.00050555676,0.00020229157,0.0013276503,0.00026418437],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020640022,0.00032552582,0.00023388526,0.002853173,0.00067938364,0.0011191842,0.00033141414,0.00030306727,0.0028364207],"category_scores_gemma":[0.0049185697,0.00018411328,0.0005691091,0.0032986887,0.00077211467,0.0012243249,0.0008307652,0.0003281191,0.00014253375],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020411379,0.0002133872,0.8525284,0.00052425684,0.00009711548,0.00098742,0.022442158,0.0038441122,0.0054927156,0.007778394,0.00060217304,0.10528579],"study_design_scores_gemma":[0.000010640659,0.00048667917,0.95870036,0.00009648933,0.00008973053,0.0003415957,0.022783259,0.011891329,0.0019112778,0.0006656869,0.002990185,0.000032798864],"about_ca_topic_score_codex":0.032492626,"about_ca_topic_score_gemma":0.025780253,"teacher_disagreement_score":0.032492626,"about_ca_system_score_codex":0.0028050402,"about_ca_system_score_gemma":0.0030350245,"threshold_uncertainty_score":0.064607024},"labels":[],"label_agreement":null},{"id":"W2153184316","doi":"10.5267/j.msl.2010.04.003","title":"A hybrid Kano-fuzzy AHP method for measuring customer satisfaction: A case study of transportation system","year":2011,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Kano model; Analytic hierarchy process; Fuzzy logic; Computer science; Business; Operations research; Operations management; Service quality; Marketing; Mathematics; Artificial intelligence; Engineering; Service (business)","score_opus":0.056282261710908534,"score_gpt":0.2727865718287442,"score_spread":0.2165043101178357,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2153184316","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8146779,0.0002895705,0.1768664,0.0005394537,0.00004427662,0.0007539112,0.00031019148,0.00010238715,0.0064159506],"genre_scores_gemma":[0.90437526,0.00010946039,0.09460802,0.000020586052,0.0000065140653,0.00023511927,0.000068476686,0.00000784329,0.0005686998],"study_design_codex":"simulation_or_modeling","study_design_gemma":"observational","domain_scores_codex":[0.99766773,0.0015556989,0.00011442329,0.00010480584,0.00043267116,0.00012464602],"domain_scores_gemma":[0.99672747,0.0022477538,0.00014179664,0.00013228742,0.00064867066,0.0001020363],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038853993,0.0005043583,0.0005983887,0.0019418214,0.0014936166,0.0010337185,0.0011218378,0.00121034,0.0014652559],"category_scores_gemma":[0.0047206786,0.0003180978,0.00075136794,0.002972331,0.0007192553,0.0010692333,0.000685333,0.0007428072,0.00010859846],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013562707,0.0027656697,0.075669944,0.0018197957,0.00046304992,0.0052762795,0.014416571,0.4490374,0.013394842,0.03158688,0.0055784904,0.39863467],"study_design_scores_gemma":[0.00011748318,0.00080671546,0.014896487,0.00008349759,0.00010157155,0.00056321005,0.008734427,0.9647928,0.0033967113,0.004051713,0.0023493778,0.00010594193],"about_ca_topic_score_codex":0.0105369575,"about_ca_topic_score_gemma":0.01652211,"teacher_disagreement_score":0.0105369575,"about_ca_system_score_codex":0.0016080651,"about_ca_system_score_gemma":0.0011917958,"threshold_uncertainty_score":0.020951271},"labels":[],"label_agreement":null},{"id":"W2154306608","doi":"10.5539/ijms.v3n3p3","title":"The Antecedents of Sales Force Motivation: An Empirical Investigation in the Insurance Industry in Singapore","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Moderation; Business; Marketing; Affect (linguistics); Sample (material); Sales force; Sales management; Marital status; Work force; Cultural values; Work (physics); Psychology; Social psychology; Sociology","score_opus":0.12399124379926696,"score_gpt":0.3459426772041712,"score_spread":0.22195143340490425,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2154306608","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995938,0.000025907326,0.000011334059,0.000032950462,8.5633997e-7,0.000003801938,0.0000139032245,3.600878e-7,0.00031713865],"genre_scores_gemma":[0.999711,0.000066254026,0.000029728853,0.0000121042485,0.0000024022922,0.0000054448137,0.000041768606,4.7171903e-7,0.00013079934],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99940956,0.00017963258,0.000053393916,0.000041224335,0.00016569691,0.00015053475],"domain_scores_gemma":[0.9958942,0.0011983762,0.0013355969,0.0001457698,0.00039412326,0.0010319493],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012695005,0.00019999324,0.00035193178,0.0010793713,0.001183857,0.0010859092,0.00030893658,0.00039349042,0.003633039],"category_scores_gemma":[0.0035962502,0.00024718596,0.00046547502,0.0010801763,0.00058938604,0.00039754837,0.0008818347,0.0008596285,0.0003374152],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000149676725,0.0001721682,0.99719197,0.000009248706,0.000014024427,0.00008907598,0.00089227315,0.000021028356,0.000088428904,0.000060391954,0.000037172893,0.0014092537],"study_design_scores_gemma":[0.0000016370243,0.0000372628,0.99763536,0.000007076394,0.00000682329,0.00003644504,0.0019926461,0.0001213671,0.00002702447,0.000014520524,0.000118174314,0.00000164073],"about_ca_topic_score_codex":0.014635626,"about_ca_topic_score_gemma":0.033166956,"teacher_disagreement_score":0.014635626,"about_ca_system_score_codex":0.00068250025,"about_ca_system_score_gemma":0.0015862944,"threshold_uncertainty_score":0.029100895},"labels":[],"label_agreement":null},{"id":"W2154577533","doi":"10.5539/ijms.v3n4p95","title":"Examining the Impact of Internal Marketing on Organizational Citizenship Behavior","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Organizational citizenship behavior; Marketing; Path analysis (statistics); Internal marketing; Business; Citizenship; Population; Structural equation modeling; Organizational commitment; Psychology; Social psychology; Sociology; Political science; Statistics; Mathematics","score_opus":0.08793951172142606,"score_gpt":0.32262912488640355,"score_spread":0.2346896131649775,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2154577533","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982128,0.000058245052,0.0000381835,0.0000915126,0.0000027224432,0.000009667854,0.00001406033,0.000001472957,0.0015713976],"genre_scores_gemma":[0.9996024,0.00006463427,0.00005988831,0.00001927799,0.000003966551,0.0000069092234,0.000021063091,7.274556e-7,0.00022129524],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992275,0.00035571324,0.000035174726,0.000045670455,0.0001661162,0.00016981598],"domain_scores_gemma":[0.9924784,0.0037640184,0.001850367,0.00024701428,0.000623655,0.0010365518],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014025084,0.0001782652,0.0001643808,0.00060467626,0.00036110796,0.00090539904,0.00013400575,0.00023399766,0.0027973],"category_scores_gemma":[0.0055904444,0.00011592553,0.00035242856,0.00049133884,0.00036482804,0.00046779,0.0004806769,0.0005330243,0.00014524772],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010394718,0.0009439728,0.97212934,0.00004712544,0.00006370742,0.00005332826,0.0013246847,0.00009621899,0.00044260465,0.00029737933,0.0002229808,0.02427474],"study_design_scores_gemma":[0.0000034616974,0.00022448966,0.99801266,0.000013893046,0.0000266911,0.000018971748,0.0010623969,0.0001561052,0.00014150907,0.000062570514,0.0002745829,0.0000025592817],"about_ca_topic_score_codex":0.0017443872,"about_ca_topic_score_gemma":0.0030949737,"teacher_disagreement_score":0.0027973,"about_ca_system_score_codex":0.00053182465,"about_ca_system_score_gemma":0.00092799845,"threshold_uncertainty_score":0.009357929},"labels":[],"label_agreement":null},{"id":"W2154981666","doi":"10.1177/0010880407302966","title":"Driving Demand for the Quarterdeck","year":2007,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Nova scotia; Hospitality; Product (mathematics); Business; Hospitality industry; Consumer demand; Face (sociological concept); On demand; Advertising; Economics; Geography; Commerce; Tourism; Sociology; Market economy","score_opus":0.026059200742086685,"score_gpt":0.2602490059669072,"score_spread":0.23418980522482052,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2154981666","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93182415,0.00015704965,0.00047676772,0.002422664,0.00004188012,0.000025964213,0.0001577469,0.00004301367,0.06485081],"genre_scores_gemma":[0.9857275,0.000108268294,0.0003920898,0.0002393099,0.0000096260965,0.000004850559,0.000092823495,0.000015192825,0.0134103475],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99974495,0.00004049474,0.0000053558097,0.000034751236,0.00007436575,0.000100081124],"domain_scores_gemma":[0.99934417,0.00007075375,0.00007551073,0.000033458764,0.0001855058,0.00029062372],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002074639,0.0000956442,0.00010106939,0.00030452065,0.0018434391,0.002375575,0.0003858877,0.00057049945,0.013399151],"category_scores_gemma":[0.0008474543,0.00013578491,0.0001273341,0.0003945316,0.0004704128,0.00077397143,0.00094177667,0.00048818652,0.0012374222],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043439423,0.00083334796,0.5126772,0.00033934056,0.000042842967,0.003496758,0.039326362,0.0022033467,0.021529894,0.01853879,0.13219124,0.26838654],"study_design_scores_gemma":[0.00002696969,0.00043157226,0.5618577,0.000157363,0.000021883065,0.0012233548,0.17111787,0.005448001,0.0027224438,0.0021641739,0.25475833,0.00007026744],"about_ca_topic_score_codex":0.07288556,"about_ca_topic_score_gemma":0.22485852,"teacher_disagreement_score":0.07288556,"about_ca_system_score_codex":0.0024374966,"about_ca_system_score_gemma":0.0021098254,"threshold_uncertainty_score":0.14492267},"labels":[],"label_agreement":null},{"id":"W2155454656","doi":"10.1177/1094670513510196","title":"How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Context (archaeology); Dual (grammatical number); Marketing; Industrial organization; Finance","score_opus":0.03923915313014181,"score_gpt":0.29853920687963664,"score_spread":0.25930005374949483,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2155454656","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966863,0.00008214717,0.0002235994,0.00025049015,0.0000035050841,0.0000070492897,0.0000171546,0.0000025137176,0.0027272997],"genre_scores_gemma":[0.99965453,0.000025491438,0.00006349779,0.000032091342,0.0000038540747,0.000002581913,0.000017609509,7.3608936e-7,0.00019956064],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99757403,0.0011055007,0.00014672743,0.00019611357,0.0004127784,0.0005648362],"domain_scores_gemma":[0.9834819,0.0049345866,0.0069266898,0.0004944146,0.0010558934,0.003106517],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002779595,0.0002123977,0.00029652793,0.00050042366,0.0009875924,0.003824082,0.00038991543,0.0008948841,0.0027670406],"category_scores_gemma":[0.008624382,0.0001431281,0.0002989096,0.000764787,0.0012924647,0.0016412055,0.0023345172,0.001079396,0.0003376968],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043087956,0.0013339233,0.96348125,0.000053531676,0.00024277739,0.00022997386,0.0022276784,0.0019956054,0.0035565419,0.00500087,0.0005270861,0.020920075],"study_design_scores_gemma":[0.000016113381,0.00058656227,0.9892244,0.000022637876,0.0000788773,0.000053611784,0.0039687464,0.0017372331,0.0010646965,0.0020863058,0.0011311327,0.000029738629],"about_ca_topic_score_codex":0.0037930536,"about_ca_topic_score_gemma":0.008841666,"teacher_disagreement_score":0.003824082,"about_ca_system_score_codex":0.0015521861,"about_ca_system_score_gemma":0.0014367261,"threshold_uncertainty_score":0.014700055},"labels":[],"label_agreement":null},{"id":"W2155824414","doi":"10.1016/j.intmar.2012.09.003","title":"A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries","year":2012,"lang":"en","type":"article","venue":"Journal of Interactive Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":92,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Loyalty business model; Business; Marketing; Customer satisfaction; Context (archaeology); Mobile telephony; Linkage (software); Advertising; Telecommunications; Service quality; Service (business); Geography; Engineering; Mobile radio","score_opus":0.02096641623442972,"score_gpt":0.31493710666321273,"score_spread":0.293970690428783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2155824414","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994406,0.000017268345,0.000035193607,0.00001301858,8.5586754e-7,0.0000031805162,0.000059290094,4.695191e-7,0.00043011372],"genre_scores_gemma":[0.9996855,0.000020976275,0.00005557977,0.000010897772,8.321095e-7,0.0000045759957,0.0001119176,6.428352e-7,0.00010906157],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99942577,0.0002083081,0.000054979075,0.00007802486,0.00009697283,0.00013600173],"domain_scores_gemma":[0.99677867,0.0009810539,0.0010082651,0.00018953197,0.00071165315,0.0003308988],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010951015,0.00013757274,0.0002526247,0.0010954463,0.00074336596,0.00095704355,0.0002050769,0.00027490983,0.0014671094],"category_scores_gemma":[0.0027253118,0.00015066966,0.00034044834,0.0020164147,0.00046653734,0.0005958388,0.0009991218,0.0004986243,0.00021995588],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002377273,0.00003305894,0.99550253,0.000007927346,0.000034842957,0.000044442542,0.0012210964,0.00004595101,0.00013125701,0.00009497129,0.00006994101,0.0027901921],"study_design_scores_gemma":[0.0000011669403,0.000057616602,0.9947884,0.000005371956,0.000016081609,0.00006874746,0.00462423,0.00014090426,0.00007009549,0.000015600734,0.00020875999,0.0000030193487],"about_ca_topic_score_codex":0.020789312,"about_ca_topic_score_gemma":0.03736718,"teacher_disagreement_score":0.020789312,"about_ca_system_score_codex":0.0005782507,"about_ca_system_score_gemma":0.0004600872,"threshold_uncertainty_score":0.041336656},"labels":[],"label_agreement":null},{"id":"W2155953095","doi":"10.1080/02642060903295669","title":"Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry","year":2010,"lang":"en","type":"article","venue":"Service Industries Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Wireless; Computer science; Customer retention; Telecommunications; Sizing; Wireless network; Payment; Plan (archaeology); Business; Marketing; Finance","score_opus":0.060354389178945075,"score_gpt":0.27553991571062775,"score_spread":0.21518552653168266,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2155953095","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9749176,0.00011346002,0.019890476,0.00067191146,0.000008953544,0.0001563671,0.000022045439,0.00016080186,0.0040583345],"genre_scores_gemma":[0.9923161,0.000046418252,0.0068414905,0.0000401187,0.0000088974675,0.000021758347,0.000022755457,0.0000070269134,0.0006954002],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9990777,0.00026636757,0.000039041915,0.00007957087,0.00030318962,0.00023410252],"domain_scores_gemma":[0.9974783,0.0007647532,0.0006806626,0.00016527124,0.00046631432,0.0004446228],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001890888,0.0002961146,0.00044660902,0.00091118005,0.0011781063,0.0014622562,0.0011397484,0.00053651945,0.0015045167],"category_scores_gemma":[0.0042089596,0.00016181097,0.00030973135,0.0007264297,0.0005028754,0.0008409663,0.0008394059,0.00067136,0.0002653555],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007880763,0.003911621,0.1470445,0.00012077712,0.00007321857,0.0005417676,0.0029613266,0.0317986,0.011935893,0.005378079,0.0043826085,0.79106355],"study_design_scores_gemma":[0.00028254872,0.015453083,0.26905575,0.00011687549,0.000378803,0.0017524211,0.018265288,0.6605205,0.016699836,0.008003887,0.0091424305,0.00032859287],"about_ca_topic_score_codex":0.010202162,"about_ca_topic_score_gemma":0.016550273,"teacher_disagreement_score":0.010202162,"about_ca_system_score_codex":0.0012057872,"about_ca_system_score_gemma":0.002852983,"threshold_uncertainty_score":0.020285547},"labels":[],"label_agreement":null},{"id":"W2156123011","doi":"10.5539/ass.v11n4p126","title":"Investigating Revisit Intentions for the Boutique Hotels of Penang-A UNESCO World Heritage Site","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Sains Malaysia","keywords":"Tourism; Marketing; Theory of planned behavior; Variety (cybernetics); Destinations; Business; Advertising; World heritage; Control (management); Norm (philosophy); Geography; Political science; Economics; Management; Computer science","score_opus":0.06396892211580994,"score_gpt":0.31093557759746876,"score_spread":0.2469666554816588,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2156123011","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996006,0.0000100989855,0.000022799624,0.000016136131,7.7265304e-7,0.0000063598814,0.00001252486,5.2990646e-7,0.00033034306],"genre_scores_gemma":[0.99880564,0.000043305045,0.00009921513,0.000014866177,9.852173e-7,0.000011670243,0.000046010315,8.382893e-7,0.0009774204],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997249,0.00008236712,0.000021172438,0.0000235679,0.000063613064,0.00008428889],"domain_scores_gemma":[0.99766195,0.0008109614,0.0005455767,0.00010735652,0.00048032112,0.00039382046],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010421129,0.0001878422,0.00015376224,0.000348472,0.0006805767,0.0011832995,0.00023803505,0.00031031837,0.0018027828],"category_scores_gemma":[0.0026615835,0.0001737463,0.00034114523,0.00031312113,0.00033883195,0.00053999486,0.00043687772,0.000896393,0.00024384726],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012075464,0.0007254543,0.9623812,0.000035686462,0.000024804964,0.00021509994,0.021034513,0.0000955481,0.0010968909,0.0001637579,0.00026221495,0.0138439415],"study_design_scores_gemma":[0.00000351029,0.00039760227,0.9659314,0.00002335996,0.000015617536,0.00006761453,0.03179275,0.00053406396,0.0004957716,0.000034339173,0.0006893341,0.000014635349],"about_ca_topic_score_codex":0.033049632,"about_ca_topic_score_gemma":0.07526047,"teacher_disagreement_score":0.033049632,"about_ca_system_score_codex":0.00062016485,"about_ca_system_score_gemma":0.00075293257,"threshold_uncertainty_score":0.06571454},"labels":[],"label_agreement":null},{"id":"W2156208227","doi":"","title":"Relationship marketing and customer retention lessons for South African banks","year":2011,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":34,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer retention; Snowball sampling; Service (business); Relationship marketing; Retail banking; Personalization; Retention Management; Empowerment; Service delivery framework; Marketing management; Service quality; Economics; Economic growth","score_opus":0.1132261029549452,"score_gpt":0.26770772443524377,"score_spread":0.15448162148029856,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2156208227","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5762702,0.034489553,0.0019187867,0.3240378,0.0005799809,0.00014433645,0.000072319075,0.000037567766,0.062449314],"genre_scores_gemma":[0.9328367,0.044163585,0.0020585128,0.00842178,0.00025741415,0.00006885406,0.000028774613,0.00001627598,0.012148025],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9985183,0.00096895546,0.000045642217,0.00003503651,0.00021074737,0.0002213546],"domain_scores_gemma":[0.9965503,0.0020981587,0.0002811994,0.000068259484,0.0005053144,0.0004967141],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037338927,0.0003104616,0.0003275421,0.00071555015,0.004615889,0.0035542531,0.0006096216,0.0014016244,0.0057160934],"category_scores_gemma":[0.005448678,0.00021683329,0.00026197595,0.0015136271,0.0019349967,0.004234365,0.0018961699,0.0027478691,0.00042107244],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017799764,0.0011116358,0.025139881,0.0020880518,0.00004133668,0.003412881,0.36084726,0.0004002202,0.0012560047,0.050153077,0.045869417,0.5095023],"study_design_scores_gemma":[0.00005292062,0.00054131856,0.03952522,0.0042196224,0.00007196304,0.0024720293,0.6869291,0.0008451526,0.0012640362,0.020016152,0.24397883,0.000083682484],"about_ca_topic_score_codex":0.02162449,"about_ca_topic_score_gemma":0.060171694,"teacher_disagreement_score":0.02162449,"about_ca_system_score_codex":0.0031613084,"about_ca_system_score_gemma":0.008039825,"threshold_uncertainty_score":0.0429973},"labels":[],"label_agreement":null},{"id":"W2156679579","doi":"10.1108/08858620910999411","title":"Service quality and satisfaction in business‐to‐business services","year":2009,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service quality; Customer satisfaction; Database transaction; Marketing; Service (business); Business; Quality (philosophy); Structural equation modeling; Computer science","score_opus":0.05168830321318026,"score_gpt":0.2763005026870328,"score_spread":0.22461219947385255,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2156679579","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9927805,0.0003710016,0.00085812423,0.00057904224,0.000014087845,0.000023379473,0.00007154869,0.000011862917,0.0052905935],"genre_scores_gemma":[0.9995466,0.000065252214,0.00012971633,0.000041677464,0.0000061183173,0.0000060929474,0.000028841892,0.0000025263514,0.00017310648],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9967642,0.0016997483,0.00019601006,0.00016038601,0.0007564039,0.0004231408],"domain_scores_gemma":[0.97864944,0.011953276,0.0046104533,0.00048515337,0.0020377922,0.0022639697],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023743494,0.00022515515,0.0003705828,0.0008582637,0.0006330141,0.0023683985,0.00031420513,0.0005517745,0.006336585],"category_scores_gemma":[0.014620134,0.00017887594,0.0007680126,0.0014884426,0.0015941847,0.0009449742,0.0013323798,0.0013592565,0.00041615675],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033346363,0.00073878287,0.9640634,0.00013440872,0.00017139914,0.00013857827,0.0017717993,0.0012275904,0.00034134186,0.004232461,0.00042278034,0.026423937],"study_design_scores_gemma":[0.0000208818,0.0004736206,0.9874101,0.0000758759,0.00010806223,0.00014165997,0.0032718552,0.0044242153,0.00028824867,0.002767636,0.0009977076,0.000020135507],"about_ca_topic_score_codex":0.008701392,"about_ca_topic_score_gemma":0.0055087646,"teacher_disagreement_score":0.008701392,"about_ca_system_score_codex":0.0016059927,"about_ca_system_score_gemma":0.0014449231,"threshold_uncertainty_score":0.021198034},"labels":[],"label_agreement":null},{"id":"W2157088772","doi":"10.1108/08876040410542281","title":"Relating e‐satisfaction to behavioral outcomes: an empirical study","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":183,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Customer satisfaction; Purchasing; Marketing; Sample (material); Online and offline; Service (business); Business; Psychology; Customer retention; Service quality; Computer science","score_opus":0.03965981500970429,"score_gpt":0.338841382504807,"score_spread":0.2991815674951027,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2157088772","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989342,0.000018897961,0.00011370711,0.000038865994,0.0000020597258,0.00004068303,0.000113248585,0.000001944078,0.0007364189],"genre_scores_gemma":[0.9992532,0.00003628216,0.000181587,0.000046559806,0.0000051380725,0.000059964244,0.0001402857,0.0000017016598,0.0002752884],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99755484,0.0013490351,0.00018918313,0.00017058932,0.00044163057,0.00029476092],"domain_scores_gemma":[0.96754587,0.021061484,0.0045637335,0.0013880199,0.0028324353,0.0026086105],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004680234,0.00030753983,0.0005479262,0.0015647433,0.0012323128,0.0018916469,0.00071116054,0.0008678508,0.006830234],"category_scores_gemma":[0.015879946,0.00044926448,0.00057245465,0.0025120596,0.0013775298,0.0011215188,0.001570564,0.0019493558,0.0009438346],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016761576,0.0036060913,0.9844757,0.000052206477,0.0000554493,0.00013100082,0.002181467,0.00017897088,0.00018205243,0.0003214638,0.000249282,0.00839877],"study_design_scores_gemma":[0.00003803684,0.0014817418,0.9873707,0.00004219773,0.000050446928,0.00015851238,0.007881395,0.001772678,0.00032410034,0.0002335503,0.0006277734,0.000018739061],"about_ca_topic_score_codex":0.0045582205,"about_ca_topic_score_gemma":0.0034624874,"teacher_disagreement_score":0.006830234,"about_ca_system_score_codex":0.00072272203,"about_ca_system_score_gemma":0.001064161,"threshold_uncertainty_score":0.024751723},"labels":[],"label_agreement":null},{"id":"W2157095414","doi":"10.5267/j.msl.2012.06.033","title":"A study on the effect of knowledge management on customer orientation in governmental organization","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Cronbach's alpha; Structural equation modeling; Knowledge management; Customer orientation; Customer intelligence; Customer relationship management; Work (physics); Marketing; Customer retention; Computer science; Statistics; Mathematics; Service quality; Service (business); Engineering","score_opus":0.015015209328938961,"score_gpt":0.2580609460704668,"score_spread":0.24304573674152785,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2157095414","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981628,0.00006679519,0.000044363966,0.00015731872,0.0000037332543,0.000009997454,0.000009061497,7.8987136e-7,0.0015451827],"genre_scores_gemma":[0.9991835,0.00015488631,0.00009531155,0.0000908461,0.0000071787604,0.000011473486,0.000016395183,6.169594e-7,0.00043979497],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99896896,0.00052534556,0.00004509486,0.000053188673,0.00024198792,0.00016541865],"domain_scores_gemma":[0.9812556,0.012684869,0.002266129,0.0003746509,0.0017358973,0.001682755],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018736209,0.0001626131,0.00015307017,0.0006622732,0.00092434685,0.00075807306,0.00024591447,0.00043567436,0.0022392066],"category_scores_gemma":[0.0071710474,0.00012719176,0.00032978877,0.00080636516,0.00047050024,0.00057633483,0.0003072699,0.0007881269,0.00020784188],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017554022,0.0032467407,0.92872083,0.00018407566,0.00009171674,0.0005187853,0.016280562,0.00014635063,0.0012710721,0.00064055144,0.0008300241,0.04789372],"study_design_scores_gemma":[0.00001211051,0.0009998202,0.9856446,0.000043734573,0.000056749646,0.00019766566,0.011038114,0.00019273003,0.00046238207,0.00010118822,0.0012409906,0.000010018665],"about_ca_topic_score_codex":0.0049857837,"about_ca_topic_score_gemma":0.006622977,"teacher_disagreement_score":0.0049857837,"about_ca_system_score_codex":0.0007284939,"about_ca_system_score_gemma":0.0016702645,"threshold_uncertainty_score":0.009913504},"labels":[],"label_agreement":null},{"id":"W2157689408","doi":"10.5539/mas.v2n5p145","title":"Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels","year":2008,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Tourism; Service (business); Hotel industry; SERVQUAL; Quality (philosophy); Hospitality industry","score_opus":0.13919127964574407,"score_gpt":0.3223724803575328,"score_spread":0.18318120071178873,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2157689408","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9751492,0.0007708103,0.0025377208,0.0006844669,0.000043508007,0.00012463261,0.000064864216,0.000014708486,0.020610102],"genre_scores_gemma":[0.9980165,0.00019882707,0.00051363505,0.00003705678,0.000008329109,0.000010463545,0.000031475396,0.0000018095521,0.0011819325],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990132,0.00026316874,0.00006466952,0.00005511047,0.00047531063,0.00012853922],"domain_scores_gemma":[0.9969717,0.0006395101,0.00040186805,0.00005269346,0.0015746282,0.00035961607],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015601469,0.0001162205,0.0001578674,0.0008070074,0.00047935592,0.0007730209,0.00016493975,0.00014487068,0.00271298],"category_scores_gemma":[0.0044747307,0.00004918811,0.00027781024,0.0009905603,0.00028985064,0.00053026836,0.0002600312,0.00028801436,0.00021125838],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007618796,0.0014961985,0.503463,0.00096566416,0.000110724606,0.00053172954,0.019031454,0.0015594456,0.0067917113,0.009912699,0.0071727717,0.4482028],"study_design_scores_gemma":[0.000030174726,0.0015881317,0.9390742,0.00021903659,0.00008802539,0.00041892324,0.029730609,0.005369765,0.0034583162,0.001278761,0.018706147,0.000038000613],"about_ca_topic_score_codex":0.009847368,"about_ca_topic_score_gemma":0.012129267,"teacher_disagreement_score":0.009847368,"about_ca_system_score_codex":0.001224024,"about_ca_system_score_gemma":0.0013163728,"threshold_uncertainty_score":0.019580126},"labels":[],"label_agreement":null},{"id":"W2158029598","doi":"10.1016/j.jbusres.2007.05.005","title":"The role of channel quality in customer equity management","year":2007,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Quest University Canada","funders":"","keywords":"Extant taxon; Customer equity; Customer lifetime value; Equity (law); Maximization; Customer retention; Customer relationship management; Channel (broadcasting); Econometrics; Marketing; Microeconomics; Economics; Computer science; Business; Service quality","score_opus":0.11241481395743189,"score_gpt":0.4086267176505163,"score_spread":0.29621190369308437,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2158029598","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.91739815,0.0031716765,0.007258998,0.0068122325,0.00014608493,0.00003634154,0.00008417987,0.000033577973,0.06505875],"genre_scores_gemma":[0.9988778,0.00016663884,0.00016927562,0.0000707235,0.000043631782,0.0000014819568,0.000004319921,0.000004684626,0.0006615045],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99842995,0.0006207982,0.000051339015,0.000097714634,0.00039088502,0.0004093101],"domain_scores_gemma":[0.9676145,0.021447357,0.0034115142,0.00081319007,0.004394878,0.0023185667],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033560186,0.00015313542,0.00029787666,0.0010421575,0.0012184463,0.0071027544,0.0005356567,0.0011528312,0.007060174],"category_scores_gemma":[0.01546118,0.00022445188,0.0002401716,0.0010267436,0.002568,0.0039560576,0.0010401128,0.0014905632,0.00028831905],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013023815,0.0009200561,0.4509592,0.0002816066,0.00023819772,0.00036008478,0.0054648626,0.0128501775,0.003215346,0.3392527,0.0057362253,0.1794191],"study_design_scores_gemma":[0.00017743131,0.00070130226,0.7052107,0.00034545944,0.0004629475,0.00035865244,0.01185872,0.042184863,0.0024239672,0.22172229,0.014394893,0.00015875456],"about_ca_topic_score_codex":0.011470781,"about_ca_topic_score_gemma":0.014110735,"teacher_disagreement_score":0.011470781,"about_ca_system_score_codex":0.0034098905,"about_ca_system_score_gemma":0.0025455083,"threshold_uncertainty_score":0.024740636},"labels":[],"label_agreement":null},{"id":"W2159116209","doi":"10.1177/1094670507301065","title":"Doing a Double Take","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Benchmarking; Variance (accounting); Facet (psychology); Service quality; Service (business); Quality (philosophy); Computer science; Test (biology); Econometrics; Marketing; Accounting; Business; Psychology; Statistics; Economics; Social psychology; Mathematics","score_opus":0.12522558109854015,"score_gpt":0.38897844989255864,"score_spread":0.2637528687940185,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2159116209","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1942628,0.005053565,0.26011276,0.0525107,0.0189718,0.008428044,0.0020726079,0.0067733154,0.45181438],"genre_scores_gemma":[0.3965802,0.002505872,0.22014318,0.02155329,0.0021855687,0.0045330604,0.0010458798,0.0012361606,0.35021675],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9892398,0.003130942,0.0006302534,0.0019949332,0.0036034924,0.0014006698],"domain_scores_gemma":[0.97791606,0.003979634,0.0017554332,0.008867562,0.0036511149,0.0038303116],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011179423,0.0012486938,0.0017324984,0.0010020059,0.0049071843,0.0041108546,0.0022215364,0.002738003,0.06551764],"category_scores_gemma":[0.027719531,0.0007024529,0.0018510327,0.0005253211,0.0033498297,0.0037768108,0.0075060716,0.0047964,0.03566298],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014275421,0.0028599307,0.012509313,0.0007069451,0.0002009131,0.00092864333,0.005878136,0.00032416734,0.012832486,0.028180154,0.14127547,0.79287636],"study_design_scores_gemma":[0.0005685143,0.0043722503,0.034349725,0.0011360773,0.00027631008,0.004126115,0.021659741,0.0019781012,0.016020393,0.098398946,0.8166376,0.0004762032],"about_ca_topic_score_codex":0.002507819,"about_ca_topic_score_gemma":0.006523513,"teacher_disagreement_score":0.06551764,"about_ca_system_score_codex":0.0015313609,"about_ca_system_score_gemma":0.0048859664,"threshold_uncertainty_score":0.21917832},"labels":[],"label_agreement":null},{"id":"W2159192404","doi":"10.1504/ijleg.2011.044960","title":"Antecedents and postcedents of satisfaction in business relationships in Canada","year":2011,"lang":"en","type":"article","venue":"International Journal of Logistics Economics and Globalisation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Windsor","funders":"","keywords":"Opportunism; Transaction cost; Business; Marketing; Customer satisfaction; Social exchange theory; Process (computing); Psychology; Economics; Social psychology; Computer science","score_opus":0.05381691757743593,"score_gpt":0.23411763204804234,"score_spread":0.18030071447060642,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2159192404","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9953961,0.0001234455,0.0000627172,0.00039845993,0.000007560554,0.000014638524,0.0002905827,0.000004650993,0.0037018377],"genre_scores_gemma":[0.99890745,0.00008307176,0.00004646608,0.000032747583,0.0000026555929,0.0000045955558,0.00013873797,0.0000024809092,0.0007818191],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984711,0.00018860785,0.00007383117,0.00010913163,0.0005819601,0.00057541986],"domain_scores_gemma":[0.98945147,0.0012205457,0.0018834817,0.00024673127,0.003518913,0.0036789877],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011824802,0.00014238202,0.00032376227,0.0014498264,0.0044449368,0.002720596,0.00073140685,0.00045339746,0.0058802464],"category_scores_gemma":[0.008036049,0.0002282406,0.00032697557,0.0039498354,0.001730536,0.0005939048,0.0013771417,0.0010656782,0.00026780536],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011986077,0.0001315783,0.9832456,0.000017585431,0.00002245092,0.0001237694,0.004164239,0.00015792137,0.0001282132,0.00091339357,0.00089302403,0.010082399],"study_design_scores_gemma":[0.000004062188,0.000028918312,0.9929913,0.000012416041,0.0000056478307,0.000023874827,0.0056729596,0.00028899746,0.0000393292,0.00010882154,0.000813953,0.000009706524],"about_ca_topic_score_codex":0.9653598,"about_ca_topic_score_gemma":0.9747365,"teacher_disagreement_score":0.034640193,"about_ca_system_score_codex":0.019102702,"about_ca_system_score_gemma":0.030570362,"threshold_uncertainty_score":0.13860041},"labels":[],"label_agreement":null},{"id":"W2160134325","doi":"10.1177/109467050141003","title":"A Three-Dimensional Scale of Intangibility","year":2001,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":184,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Generality; Business; Services marketing; Marketing; Construct (python library); Scale (ratio); Goods and services; Service (business); Economics; Computer science; Management","score_opus":0.10783919011735817,"score_gpt":0.36266860762649616,"score_spread":0.254829417509138,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2160134325","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.81415665,0.0006245385,0.031782053,0.0018667098,0.0002546986,0.0011142611,0.0015169262,0.00023440919,0.14844981],"genre_scores_gemma":[0.97215444,0.00031107038,0.023645168,0.00016497992,0.000033083896,0.00059001456,0.00069420796,0.000016479065,0.0023905586],"study_design_codex":"observational","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9979254,0.00074013567,0.00024658497,0.00011191932,0.0008388484,0.00013708431],"domain_scores_gemma":[0.9923429,0.0028986016,0.001335699,0.0007094372,0.0018623283,0.00085108593],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025273173,0.00031193523,0.00021524269,0.0030869846,0.0004955029,0.0015084083,0.00050488714,0.0007146537,0.0056825867],"category_scores_gemma":[0.01301823,0.00015219417,0.00052342535,0.0020848073,0.0015517332,0.00187229,0.0015997505,0.001200767,0.00055732916],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005003006,0.0013875006,0.45072907,0.0007353691,0.00037390398,0.00042309274,0.020879654,0.0046291235,0.011649697,0.13353272,0.01881264,0.35634688],"study_design_scores_gemma":[0.00011100121,0.0011559998,0.8085029,0.00042935304,0.00009455005,0.0011159695,0.017724697,0.010154843,0.0021346386,0.069293946,0.08904227,0.00023991885],"about_ca_topic_score_codex":0.0011173099,"about_ca_topic_score_gemma":0.0013791622,"teacher_disagreement_score":0.0056825867,"about_ca_system_score_codex":0.00080763595,"about_ca_system_score_gemma":0.0010116686,"threshold_uncertainty_score":0.019010127},"labels":[],"label_agreement":null},{"id":"W2160139646","doi":"10.1057/palgrave.jibs.8400396","title":"Data equivalence in cross-cultural international business research: assessment and guidelines","year":2008,"lang":"en","type":"article","venue":"Journal of International Business Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":357,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"College of Engineering, Michigan State University; Michigan State University","keywords":"Equivalence (formal languages); International business; Computer science; Mathematics; Political science; Law","score_opus":0.4340240217792371,"score_gpt":0.5083716629177077,"score_spread":0.07434764113847064,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2160139646","genre_codex":"methods","genre_gemma":"methods","domain_codex":"methods","domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":"methods","domain_consensus":"methods","prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.059811532,0.011422605,0.75041854,0.02245126,0.002495375,0.100440785,0.0035890145,0.0016071209,0.047763735],"genre_scores_gemma":[0.16079459,0.0016843136,0.7662898,0.0022727929,0.00038241438,0.064898334,0.0016386501,0.00046571455,0.001573384],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.1407257,0.60943174,0.16525206,0.013248028,0.06838133,0.0029611473],"domain_scores_gemma":[0.032860056,0.77794224,0.017592674,0.075737596,0.09356525,0.0023022508],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.7145261,0.002106885,0.00751185,0.022616727,0.012864934,0.017077953,0.012090436,0.010237426,0.005904488],"category_scores_gemma":[0.89520407,0.006284888,0.009405514,0.021153763,0.027889285,0.020941157,0.018644257,0.010865967,0.0017036354],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.005707916,0.0018315915,0.07604987,0.02299504,0.0030974576,0.0014085644,0.05920526,0.004502352,0.004442619,0.29311627,0.031396445,0.49624667],"study_design_scores_gemma":[0.005957928,0.004566532,0.12449274,0.068530746,0.0059950617,0.004583826,0.040739115,0.042642944,0.028630804,0.378782,0.29354206,0.0015362044],"about_ca_topic_score_codex":0.0075994693,"about_ca_topic_score_gemma":0.011438175,"teacher_disagreement_score":0.28547388,"about_ca_system_score_codex":0.010334462,"about_ca_system_score_gemma":0.024548959,"threshold_uncertainty_score":0.35204017},"labels":[],"label_agreement":null},{"id":"W2160197936","doi":"10.5267/j.msl.2013.10.014","title":"An exploration study to detect important factors influencing customer relationship management on reducing unhappy clients","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Psychology; Customer relationship management; Operations management; Customer satisfaction; Marketing; Process management; Engineering","score_opus":0.04556053122947946,"score_gpt":0.2864461139220146,"score_spread":0.24088558269253513,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2160197936","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975694,0.000076528166,0.00064143375,0.00011404761,0.0000031144157,0.00010182247,0.000027624277,0.00000765874,0.0014584402],"genre_scores_gemma":[0.9975902,0.00014854751,0.0010438211,0.00006064259,0.000008098087,0.000092122194,0.00004563503,0.0000015219222,0.0010095327],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9990044,0.0004816808,0.000051233077,0.00008279335,0.00021183053,0.00016802285],"domain_scores_gemma":[0.99368614,0.0038970474,0.0010470097,0.00019224435,0.0007434883,0.00043407592],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016455514,0.00023379852,0.00023525782,0.0008867368,0.0006499029,0.0007068123,0.00031641457,0.00037992038,0.00316774],"category_scores_gemma":[0.0052873646,0.00018043752,0.00030861038,0.0008314771,0.00030667725,0.0010420424,0.00040407834,0.0004008122,0.00026681015],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007948684,0.007191866,0.80250394,0.00066722394,0.0000825707,0.0015297588,0.03144103,0.00039429506,0.0070699016,0.0017297876,0.0014298027,0.14516501],"study_design_scores_gemma":[0.00009797504,0.006596884,0.9263194,0.00017297457,0.00017671534,0.0016090539,0.050706014,0.003315226,0.0048340214,0.00080990914,0.0053210882,0.00004069817],"about_ca_topic_score_codex":0.0008414917,"about_ca_topic_score_gemma":0.0010638416,"teacher_disagreement_score":0.00316774,"about_ca_system_score_codex":0.0003967843,"about_ca_system_score_gemma":0.0016476865,"threshold_uncertainty_score":0.010597169},"labels":[],"label_agreement":null},{"id":"W2160974611","doi":"10.5267/j.msl.2012.05.013","title":"An empirical study on the relationship between effective organizational communication and the performance of central office staff","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Organizational performance; Empirical research; Business; Knowledge management; Psychology; Computer science; Marketing","score_opus":0.035635531187053836,"score_gpt":0.2886127237538634,"score_spread":0.25297719256680956,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2160974611","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9947129,0.00042051135,0.00034336574,0.00027695147,0.00001441691,0.000018381164,0.000059705388,0.0000031036857,0.0041505913],"genre_scores_gemma":[0.9986602,0.00039542845,0.00031031232,0.00007607758,0.00002635987,0.000018780986,0.000054837245,0.000001989331,0.00045613784],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99713564,0.0013770728,0.00022185905,0.0002268828,0.00072699983,0.0003115729],"domain_scores_gemma":[0.91504765,0.056122005,0.017769834,0.0014022588,0.006680239,0.002978067],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038717845,0.0002462169,0.00023532107,0.0014277045,0.00074241834,0.0010855477,0.0003143846,0.00057617197,0.0034695943],"category_scores_gemma":[0.022191046,0.00018843991,0.00028476192,0.0019606377,0.00073227443,0.0011422058,0.00055857067,0.0009820089,0.00043155765],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012904673,0.0012963711,0.95059884,0.00026156765,0.000120516626,0.00012511076,0.007256741,0.00014352858,0.00049477967,0.00088156125,0.00065124856,0.038040783],"study_design_scores_gemma":[0.0000072497696,0.00043312405,0.9893951,0.00012979157,0.00006763857,0.0001457329,0.007830364,0.00027110934,0.0003709074,0.00021686945,0.0011194587,0.000012621018],"about_ca_topic_score_codex":0.0014645425,"about_ca_topic_score_gemma":0.0021641706,"teacher_disagreement_score":0.0038717845,"about_ca_system_score_codex":0.0007903004,"about_ca_system_score_gemma":0.0015030296,"threshold_uncertainty_score":0.020476222},"labels":[],"label_agreement":null},{"id":"W2161338543","doi":"10.5430/ijba.v3n5p33","title":"A Comparative Study of Customers’ Perceptions of Service Quality Dimensions between Public and Private Banks in India","year":2012,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Business; Order (exchange); Service (business); Empathy; Quality (philosophy); Customer satisfaction; Perception; Reliability (semiconductor); Finance; Psychology","score_opus":0.0846239892734682,"score_gpt":0.35557182751745314,"score_spread":0.27094783824398494,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2161338543","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99943787,0.000012155234,0.000013968964,0.000029201832,9.2818004e-7,0.0000018281212,0.000015298949,8.174858e-7,0.00048785732],"genre_scores_gemma":[0.999835,0.000017657947,0.000016075368,0.000012470284,7.2551086e-7,0.0000018418859,0.000016439879,3.7202912e-7,0.00009935472],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99924964,0.00019098211,0.000054026408,0.000049191603,0.00021982912,0.00023634048],"domain_scores_gemma":[0.9970805,0.0011919381,0.0005431633,0.00012519887,0.0006875508,0.00037164995],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007328616,0.00012365948,0.00025329663,0.00061808457,0.0010431132,0.0013053406,0.00020966088,0.00034958823,0.001870222],"category_scores_gemma":[0.0022915974,0.00017511929,0.00036787038,0.001490737,0.0007285116,0.0005770692,0.0006014715,0.0006985512,0.00022392349],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045543475,0.0006562402,0.8572135,0.00012955972,0.00008491111,0.00082294474,0.10948102,0.0003058391,0.0035483404,0.0011497751,0.0011828997,0.024969526],"study_design_scores_gemma":[0.000006741687,0.00034041033,0.89547956,0.00001826425,0.000024048693,0.00027026725,0.10215569,0.00033202406,0.0003779058,0.00007312615,0.0009014623,0.0000203559],"about_ca_topic_score_codex":0.02322287,"about_ca_topic_score_gemma":0.025643785,"teacher_disagreement_score":0.02322287,"about_ca_system_score_codex":0.0011378131,"about_ca_system_score_gemma":0.0008696305,"threshold_uncertainty_score":0.04617536},"labels":[],"label_agreement":null},{"id":"W2161521710","doi":"10.5539/ijms.v3n3p161","title":"Gifts-Upon-Entry and Appreciatory Comments: Reciprocity Effects in Retailing","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Advertising; Business; Reciprocity (cultural anthropology); Key (lock); Gift giving; Significant difference; Marketing; Commerce; Psychology; Mathematics; Computer science; Social psychology; Computer security; Statistics","score_opus":0.043441223906173373,"score_gpt":0.287908723777137,"score_spread":0.2444674998709636,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2161521710","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9862558,0.00013871238,0.0005525854,0.0002803775,0.00001950695,0.00008653948,0.000035130295,0.000014837585,0.012616465],"genre_scores_gemma":[0.9974565,0.000107358675,0.000894779,0.000113875176,0.000018673925,0.00011223894,0.000031058167,0.000021275546,0.0012443081],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9849641,0.011891656,0.0005182019,0.0007920014,0.0012605919,0.0005735261],"domain_scores_gemma":[0.8033671,0.1643864,0.017424585,0.0069146627,0.0025857373,0.00532153],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012989796,0.00047659583,0.000666763,0.0007075628,0.001246476,0.0017079747,0.0006903559,0.001249103,0.011046122],"category_scores_gemma":[0.07208058,0.00051995297,0.00047038702,0.00041148017,0.0025198068,0.0025283752,0.002455045,0.0024607235,0.0006303657],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.052149877,0.027901828,0.46086523,0.0040027583,0.0012337926,0.0019274297,0.107000045,0.004777926,0.07416346,0.031863134,0.0042601805,0.22985442],"study_design_scores_gemma":[0.0026407274,0.01064769,0.9378408,0.0004829982,0.00058594474,0.0005361094,0.018620886,0.0042553977,0.0050979326,0.011971007,0.007050386,0.00027017857],"about_ca_topic_score_codex":0.0011300746,"about_ca_topic_score_gemma":0.0013770065,"teacher_disagreement_score":0.012989796,"about_ca_system_score_codex":0.00096495205,"about_ca_system_score_gemma":0.00050389004,"threshold_uncertainty_score":0.06869739},"labels":[],"label_agreement":null},{"id":"W2163098887","doi":"10.5539/ijms.v3n1p21","title":"Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":143,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"King Saud University","keywords":"SERVQUAL; Public transport; Business; Service quality; Context (archaeology); Quality (philosophy); Marketing; Scale (ratio); Service (business); Perception; Population; Globalization; Advertising; Transport engineering; Geography; Environmental health; Medicine; Engineering; Economics; Psychology","score_opus":0.27496096825524663,"score_gpt":0.34578573428447135,"score_spread":0.07082476602922472,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2163098887","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999263,0.00001926055,0.00010131401,0.000020472835,0.0000010611776,0.00000988542,0.00003825252,0.0000010561446,0.0005457403],"genre_scores_gemma":[0.9995135,0.00002829886,0.0001518105,0.000010048592,0.0000013485293,0.0000071608206,0.00006863078,4.022858e-7,0.00021893467],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99941254,0.00019071581,0.00006818267,0.000043772823,0.00018275398,0.00010212079],"domain_scores_gemma":[0.9986551,0.00020999057,0.0006257339,0.000073024705,0.00024666294,0.00018943261],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001006738,0.00013240534,0.0001278707,0.0007229849,0.00029030666,0.00056999456,0.00013615651,0.0002069526,0.0022662804],"category_scores_gemma":[0.0018253034,0.000089082285,0.00021895133,0.00092296995,0.00025090147,0.00050021545,0.00044758286,0.00029333506,0.00018141152],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000045231667,0.00011118826,0.9876671,0.00002418213,0.000017203356,0.00003537968,0.002064148,0.000104713916,0.00042413507,0.000099737066,0.00011216082,0.0092946915],"study_design_scores_gemma":[0.0000023574185,0.00018185562,0.9939488,0.00000947969,0.0000070256524,0.00006416025,0.0048887674,0.00032691518,0.00018763442,0.000037476595,0.00034075367,0.0000046909336],"about_ca_topic_score_codex":0.005713265,"about_ca_topic_score_gemma":0.008499934,"teacher_disagreement_score":0.005713265,"about_ca_system_score_codex":0.00035972823,"about_ca_system_score_gemma":0.00023022822,"threshold_uncertainty_score":0.01135999},"labels":[],"label_agreement":null},{"id":"W2163321421","doi":"10.5430/jms.v3n1p55","title":"Shoppers Perception of Retail Service Quality: Supermarkets versus Small Convenience Shops (Dukas) In Kenya","year":2012,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Service quality; Customer satisfaction; Courtesy; Interactive kiosk; Competence (human resources); Cronbach's alpha; Business; Perception; Advertising; Service (business); Quality (philosophy); Order (exchange); Psychology; Computer science; Social psychology","score_opus":0.08228200385009164,"score_gpt":0.2878123405838399,"score_spread":0.20553033673374826,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2163321421","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996295,0.00003915284,0.000014756096,0.00002673026,7.686419e-7,0.0000029959847,0.000013684874,4.4040706e-7,0.00027194415],"genre_scores_gemma":[0.9995944,0.000076521326,0.00005844733,0.000026353622,0.000001337685,0.000003593417,0.00001844681,6.584452e-7,0.00022026975],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999736,0.000074682706,0.000020227513,0.000030338926,0.000060143935,0.000078465],"domain_scores_gemma":[0.99930763,0.00013604933,0.00029440573,0.000008939125,0.000063707426,0.00018928903],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00034152108,0.00015543686,0.00018654796,0.0004727733,0.0010587071,0.00072361936,0.00015975388,0.00028768505,0.003276321],"category_scores_gemma":[0.0008011536,0.00021657834,0.00013140342,0.000635703,0.00059498503,0.00049441773,0.0005392519,0.00022407512,0.00017153996],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032732316,0.00021508386,0.8933001,0.00030875904,0.0000336027,0.0025435435,0.082507126,0.000089531095,0.006334249,0.00041118413,0.00074199226,0.013187458],"study_design_scores_gemma":[0.0000063663715,0.00025175253,0.8270775,0.00005558456,0.000016097085,0.0006802376,0.17002732,0.00018330588,0.0002820576,0.000052215924,0.0013493936,0.000018154795],"about_ca_topic_score_codex":0.00989811,"about_ca_topic_score_gemma":0.023121774,"teacher_disagreement_score":0.00989811,"about_ca_system_score_codex":0.0004890402,"about_ca_system_score_gemma":0.0003626969,"threshold_uncertainty_score":0.019680977},"labels":[],"label_agreement":null},{"id":"W2163730123","doi":"10.1108/jabs-01-2015-0003","title":"Determinants of influence strategies in international strategic alliances","year":2015,"lang":"en","type":"article","venue":"Journal of Asia Business Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Power (physics); Context (archaeology); Value (mathematics); Originality; Business; Position (finance); Affect (linguistics); Social psychology; Marketing; Psychology","score_opus":0.09869913485022778,"score_gpt":0.34510709103998183,"score_spread":0.24640795618975403,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2163730123","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98957205,0.00006396515,0.00043380223,0.00009704578,0.0000031792872,0.000010694278,0.000005230064,0.000002654616,0.00981138],"genre_scores_gemma":[0.99970406,0.00002480496,0.00008725303,0.000007419139,0.000001291712,0.000004400417,0.00000490785,8.247773e-7,0.00016504429],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975255,0.0014111091,0.00013969647,0.0001522461,0.00045842404,0.00031297017],"domain_scores_gemma":[0.98756623,0.005701956,0.0036992657,0.0005706849,0.0007238474,0.0017379978],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025182602,0.000244535,0.00022018922,0.0009441224,0.001063295,0.0023502088,0.00024659254,0.00039550185,0.004773881],"category_scores_gemma":[0.013489936,0.00017193463,0.0002199689,0.00086370006,0.0012250324,0.0011554098,0.0018458087,0.00077077554,0.00026958864],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016461157,0.0007248645,0.9181836,0.00009101454,0.00015892531,0.00038163608,0.020918416,0.0015346566,0.0018140458,0.0145109985,0.00032017034,0.04119709],"study_design_scores_gemma":[0.000026891916,0.0003569679,0.930335,0.000096506286,0.00009404434,0.00026697878,0.052760027,0.004211772,0.0010114376,0.0076650223,0.0031409105,0.00003447939],"about_ca_topic_score_codex":0.0024079985,"about_ca_topic_score_gemma":0.003695724,"teacher_disagreement_score":0.004773881,"about_ca_system_score_codex":0.0006381731,"about_ca_system_score_gemma":0.00093227223,"threshold_uncertainty_score":0.01597023},"labels":[],"label_agreement":null},{"id":"W2163908695","doi":"10.22146/gamaijb.5519","title":"Investigating the Impacts of Customer Satisfaction on Firm Performance","year":2009,"lang":"en","type":"article","venue":"Gadjah Mada International Journal of Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Business; Customer satisfaction; Customer profitability; Customer equity; Profitability index; Stock exchange; Sample (material); Marketing; Customer retention; Customer delight; Equity (law); Industrial organization; Service quality; Finance; Service (business)","score_opus":0.02409634597123706,"score_gpt":0.2639364985927029,"score_spread":0.23984015262146585,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2163908695","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99209845,0.00031581149,0.00034365267,0.00026160752,0.000013101986,0.00001529258,0.00020237028,0.00000838264,0.0067412807],"genre_scores_gemma":[0.9994129,0.00008556251,0.0000648403,0.000026846597,0.000013317129,0.000005200407,0.00012137146,0.0000015881004,0.0002684459],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.997493,0.0010220795,0.00016233766,0.00013974268,0.0007220992,0.00046065575],"domain_scores_gemma":[0.972463,0.015482097,0.005978436,0.00047184638,0.0035000667,0.0021045068],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019564275,0.00030813177,0.0003405436,0.0012397846,0.00039696516,0.0019125182,0.00030660944,0.00060940394,0.004310478],"category_scores_gemma":[0.010846765,0.00010658334,0.0005020382,0.0021324605,0.00040855454,0.0009731831,0.0007671099,0.0009109999,0.0006792539],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002876483,0.0005665235,0.96312743,0.0000912711,0.00017333562,0.00019270786,0.00041953244,0.0013454306,0.00058194785,0.00070277497,0.0004961226,0.03201525],"study_design_scores_gemma":[0.0000049608875,0.0005598174,0.995067,0.000027843309,0.000057536578,0.00007735728,0.0008554227,0.0021862304,0.00039038886,0.00025280795,0.00050553185,0.000015032233],"about_ca_topic_score_codex":0.0026712194,"about_ca_topic_score_gemma":0.0025807042,"teacher_disagreement_score":0.004310478,"about_ca_system_score_codex":0.00058383856,"about_ca_system_score_gemma":0.00056697405,"threshold_uncertainty_score":0.0144200325},"labels":[],"label_agreement":null},{"id":"W2163935059","doi":"10.5539/ijms.v2n2p190","title":"Service Poka Yoke","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service (business); Yoke (aeronautics); Toolbox; Manufacturing engineering; Engineering; Business; Marketing; Mechanical engineering; Simulation","score_opus":0.031925574642102154,"score_gpt":0.3102925395085684,"score_spread":0.2783669648664662,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2163935059","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.040425565,0.0024513593,0.7904766,0.0039891927,0.0011499115,0.0006742492,0.0000927606,0.0026517282,0.15808876],"genre_scores_gemma":[0.6182943,0.0023775157,0.27845186,0.0018463432,0.00020475587,0.0004413706,0.00015930412,0.00042803018,0.09779646],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9978809,0.00054466777,0.000113676506,0.00032284317,0.000876081,0.0002617767],"domain_scores_gemma":[0.99826103,0.00029862393,0.00017758744,0.00045441376,0.0006525994,0.00015583642],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001837221,0.00079283933,0.00048292888,0.0015407079,0.0024644942,0.0036243899,0.0012779612,0.0018468642,0.01687017],"category_scores_gemma":[0.0038805099,0.00049280014,0.0005587355,0.0010232968,0.0031894285,0.005289953,0.003391836,0.0021101004,0.0043453663],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027742065,0.00017493457,0.002420582,0.0007491948,0.000024076742,0.0006232088,0.0029378915,0.0056342464,0.0118423775,0.56222,0.011913099,0.40118307],"study_design_scores_gemma":[0.00008117085,0.00087673217,0.0028433495,0.00047502844,0.00006139292,0.00334617,0.00344571,0.040892754,0.023292834,0.19223051,0.7322945,0.00015990325],"about_ca_topic_score_codex":0.0013863418,"about_ca_topic_score_gemma":0.0018157709,"teacher_disagreement_score":0.01687017,"about_ca_system_score_codex":0.0015686159,"about_ca_system_score_gemma":0.0025101749,"threshold_uncertainty_score":0.05643636},"labels":[],"label_agreement":null},{"id":"W2164379222","doi":"10.5539/ibr.v6n4p45","title":"Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quadrant (abdomen); Marketing; Likert scale; Marketing research; Internal marketing; Scale (ratio); USable; Business; Quality (philosophy); Operations management; Psychology; Computer science; Medicine; Engineering","score_opus":0.0366508689669235,"score_gpt":0.3178467405506098,"score_spread":0.2811958715836863,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2164379222","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9857313,0.00023209628,0.0042366264,0.00043578356,0.000016974009,0.00016832852,0.00007412415,0.000043860433,0.009060989],"genre_scores_gemma":[0.99581367,0.00011516428,0.0036113956,0.000017079632,0.000006008416,0.00004781448,0.000058788813,0.0000041110475,0.00032595653],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9969914,0.0014343488,0.00035921013,0.00013675932,0.00085864455,0.00021965259],"domain_scores_gemma":[0.986592,0.004937652,0.0033122727,0.00047074302,0.004202605,0.00048478434],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006025689,0.0003226456,0.00024130156,0.003343897,0.0008626596,0.0017649604,0.00029890877,0.0002153833,0.000757756],"category_scores_gemma":[0.019029407,0.00017760808,0.00036986667,0.0036611177,0.00047632854,0.0014652635,0.0009223709,0.00044563625,0.00010292943],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016573054,0.0003563841,0.6866744,0.00035752045,0.00008394683,0.0001555296,0.007545728,0.0016078275,0.0021194036,0.001789062,0.0018203771,0.29732412],"study_design_scores_gemma":[0.000022671677,0.0006287064,0.9718017,0.00012645753,0.00006156979,0.00007848423,0.01055358,0.01035536,0.0025736098,0.0011849821,0.0025705239,0.000042229458],"about_ca_topic_score_codex":0.0089296885,"about_ca_topic_score_gemma":0.011018319,"teacher_disagreement_score":0.0089296885,"about_ca_system_score_codex":0.002796538,"about_ca_system_score_gemma":0.0029304244,"threshold_uncertainty_score":0.031867266},"labels":[],"label_agreement":null},{"id":"W2164439826","doi":"10.3968/7369","title":"The Influence of Service Quality and Food Quality Towards Customer Fulfillment and Revisit Intention","year":2015,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer satisfaction; Service quality; Quality (philosophy); Product (mathematics); Order (exchange); Service (business); Population; Advertising; Customer retention; Sociology; Mathematics","score_opus":0.0688110839097097,"score_gpt":0.3124112462477221,"score_spread":0.2436001623380124,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2164439826","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99765354,0.00004830404,0.000084686944,0.00009516144,0.00000219297,0.000011120285,0.00001354407,0.0000023113744,0.0020891908],"genre_scores_gemma":[0.9996257,0.000036419846,0.000057759506,0.000015584443,0.0000016189138,0.0000035565242,0.000017011493,0.000001089543,0.00024135965],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986511,0.0005162398,0.000093143106,0.00007576165,0.00040114083,0.00026264667],"domain_scores_gemma":[0.9848888,0.008553756,0.0031284147,0.0004160449,0.0012625878,0.0017503696],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015736282,0.00019789021,0.0001600329,0.00064723875,0.00051071966,0.0013632021,0.0002513883,0.00046295894,0.0035702495],"category_scores_gemma":[0.009793688,0.00015001753,0.0005677295,0.00053476245,0.0009052689,0.00041989022,0.0005910289,0.00092094735,0.00021550801],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016053229,0.00035963563,0.98863566,0.000028165146,0.00006875798,0.000101089856,0.002062127,0.00023290892,0.00050327857,0.0004573981,0.00010464342,0.0072858143],"study_design_scores_gemma":[0.0000041216504,0.00018564929,0.99618775,0.000014526568,0.00002862357,0.00004099433,0.0021082594,0.0008942845,0.00015806677,0.00014577188,0.00022399562,0.000008031006],"about_ca_topic_score_codex":0.027199453,"about_ca_topic_score_gemma":0.024634596,"teacher_disagreement_score":0.027199453,"about_ca_system_score_codex":0.0007897072,"about_ca_system_score_gemma":0.0013697651,"threshold_uncertainty_score":0.054082274},"labels":[],"label_agreement":null},{"id":"W2164747876","doi":"10.5430/ijba.v2n3p140","title":"The Role of Customer Complaints Management in Consumers Satisfaction for New Industrial Enterprises of Iran","year":2011,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Loyalty; Business; Profitability index; Customer satisfaction; Empowerment; Marketing; Operations management; Management strategy; Process management; Business administration; Economics","score_opus":0.06956334717668135,"score_gpt":0.28946713537999874,"score_spread":0.2199037882033174,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2164747876","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99726874,0.00019627449,0.0000982136,0.0004935065,0.0000075587145,0.0000064712945,0.00003043145,0.0000058933438,0.0018928568],"genre_scores_gemma":[0.9996082,0.000051366223,0.000037672373,0.000041088744,0.000009279103,0.0000021551293,0.000020942893,0.0000012769596,0.00022801202],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988009,0.00037455867,0.00007614768,0.00007716801,0.00038687323,0.00028428773],"domain_scores_gemma":[0.9944402,0.0021187856,0.0014925458,0.00012528173,0.0013146371,0.00050863344],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018198556,0.00015903635,0.00022715465,0.0011056745,0.00095195044,0.0014538171,0.00032359594,0.00051523035,0.002379424],"category_scores_gemma":[0.004747887,0.00010803194,0.00042736577,0.0011332802,0.0008803957,0.00064286287,0.0005253965,0.0006402431,0.0001731567],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023875576,0.00021280766,0.95387214,0.00008159381,0.000040241415,0.00035059094,0.010413545,0.00023593071,0.00037856185,0.00085400994,0.0012047444,0.032117017],"study_design_scores_gemma":[0.00000621687,0.00015365618,0.98142093,0.000019202946,0.000023078923,0.00021440351,0.015798338,0.0005582402,0.00017167335,0.0001956977,0.0014231305,0.00001546428],"about_ca_topic_score_codex":0.012767664,"about_ca_topic_score_gemma":0.011211976,"teacher_disagreement_score":0.012767664,"about_ca_system_score_codex":0.00191416,"about_ca_system_score_gemma":0.0018671998,"threshold_uncertainty_score":0.025386691},"labels":[],"label_agreement":null},{"id":"W2165031786","doi":"10.5267/j.msl.2013.06.038","title":"A study on relationship of brand characteristics and customer satisfaction with brand loyalty","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Brand loyalty; Loyalty business model; Marketing; Advertising; Loyalty; Brand management; Service quality; Psychology; Service (business)","score_opus":0.022915233341173406,"score_gpt":0.24313356456016103,"score_spread":0.22021833121898762,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2165031786","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99747074,0.00017334604,0.00017562004,0.00013889112,0.000009038261,0.000013724949,0.000064800886,0.00000232976,0.0019514641],"genre_scores_gemma":[0.9991831,0.0001361339,0.00012501977,0.000052218435,0.000012796249,0.0000121593475,0.00007501928,0.0000010738893,0.00040257646],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998936,0.00041662634,0.00008683292,0.00008521777,0.00030980652,0.00016549209],"domain_scores_gemma":[0.99173224,0.005037675,0.0012955797,0.00014972495,0.0010941264,0.0006905516],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014478652,0.00016563556,0.00024951022,0.0009237816,0.00048481324,0.00088872074,0.00025289535,0.0005318687,0.003344213],"category_scores_gemma":[0.0059681903,0.00015993281,0.00061160984,0.0015352916,0.000345485,0.00072176295,0.0003707107,0.00092328404,0.00031494768],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014934695,0.0005723835,0.98095196,0.00007055477,0.000111631474,0.000105347,0.0011777587,0.00011109451,0.00030146164,0.00041262034,0.00031352518,0.01572221],"study_design_scores_gemma":[0.000009790733,0.0007210644,0.9952892,0.000029398474,0.000066604094,0.00019527107,0.0018496852,0.0007719461,0.00017651706,0.00019358394,0.00068774365,0.000009040314],"about_ca_topic_score_codex":0.0025174338,"about_ca_topic_score_gemma":0.002363938,"teacher_disagreement_score":0.003344213,"about_ca_system_score_codex":0.00041148625,"about_ca_system_score_gemma":0.00068614463,"threshold_uncertainty_score":0.011187494},"labels":[],"label_agreement":null},{"id":"W2165320539","doi":"10.5267/j.msl.2013.10.001","title":"How customer relationship management influences making better decisions","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Process management; Business; Customer relationship management; Computer science; Knowledge management; Operations management; Marketing; Economics","score_opus":0.03907012118892566,"score_gpt":0.26484525680261656,"score_spread":0.2257751356136909,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2165320539","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8717709,0.0017794139,0.0048116627,0.010050152,0.00013664797,0.00008898767,0.00013535951,0.0000657191,0.11116105],"genre_scores_gemma":[0.9957777,0.0004725024,0.0008072647,0.0005641561,0.000031675077,0.00001057125,0.000033977503,0.000012011088,0.0022900612],"study_design_codex":"observational","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.993737,0.0036152669,0.0001964228,0.0003958227,0.0013940427,0.00066143065],"domain_scores_gemma":[0.9793754,0.010004724,0.0036156215,0.00062324037,0.003884793,0.0024962435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031899938,0.00020000184,0.00015472206,0.00092437066,0.0010931904,0.004895837,0.00039603421,0.0010156904,0.008075257],"category_scores_gemma":[0.023328368,0.00016847772,0.00020607223,0.0009780374,0.00071485154,0.0020150593,0.00091940863,0.0013780219,0.0013845664],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023557006,0.0012087572,0.6208372,0.00029313,0.00038283097,0.0009965968,0.016774042,0.0013826523,0.003177675,0.017722663,0.018236876,0.3187521],"study_design_scores_gemma":[0.00007581852,0.0007175695,0.82353795,0.00036342602,0.0003815594,0.0021047941,0.043301318,0.006918996,0.003196469,0.018387852,0.10084131,0.00017294644],"about_ca_topic_score_codex":0.0024316888,"about_ca_topic_score_gemma":0.003528324,"teacher_disagreement_score":0.008075257,"about_ca_system_score_codex":0.0007809198,"about_ca_system_score_gemma":0.0014092529,"threshold_uncertainty_score":0.027014434},"labels":[],"label_agreement":null},{"id":"W2165939378","doi":"10.5539/ibr.v6n8p79","title":"The Mediation of Tourists Satisfaction on the Relationship between Tourism Service Quality and Tourists Loyalty: Five Stars Hotel in Jordanian Environment","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Loyalty; Marketing; Tourism; Business; Mediation; Customer satisfaction; Quality (philosophy); Service (business); Loyalty business model; Perception; Advertising; Psychology; Geography; Sociology","score_opus":0.10569260966664201,"score_gpt":0.3514598594543036,"score_spread":0.24576724978766157,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2165939378","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99186265,0.0006991187,0.00039929195,0.0010252704,0.000043683023,0.000032093874,0.0000983653,0.000010133972,0.005829394],"genre_scores_gemma":[0.9979074,0.00037764077,0.00015838961,0.000101863094,0.00002224921,0.000015895395,0.00007000173,0.000003370234,0.0013432337],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99855894,0.0006465501,0.000059226437,0.00019200497,0.0001727861,0.00037040503],"domain_scores_gemma":[0.99528027,0.002231272,0.0006694295,0.00016912757,0.00085838244,0.0007915953],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001641855,0.00069462974,0.00045312155,0.00091158686,0.0011261121,0.0020259665,0.00081751595,0.00080628955,0.009391867],"category_scores_gemma":[0.004119987,0.00033047583,0.0011296597,0.0006392801,0.0008789163,0.0011984195,0.0018330573,0.0012590248,0.00052372424],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007878665,0.0011089458,0.9482012,0.00032468533,0.0005811266,0.0015171318,0.008426039,0.0007010755,0.0011468797,0.0066266474,0.0019709347,0.0286074],"study_design_scores_gemma":[0.0000991651,0.00074812036,0.96499425,0.0003864057,0.0008262817,0.00074492587,0.019836113,0.0051757144,0.0010213284,0.0030431852,0.0030744155,0.000049983468],"about_ca_topic_score_codex":0.021248616,"about_ca_topic_score_gemma":0.016327234,"teacher_disagreement_score":0.021248616,"about_ca_system_score_codex":0.0012669028,"about_ca_system_score_gemma":0.0044043427,"threshold_uncertainty_score":0.04224986},"labels":[],"label_agreement":null},{"id":"W2166067800","doi":"10.5539/ibr.v7n9p91","title":"Examination of Selected Precursors and Outcomes of Sales Manager Behaviors","year":2014,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perception; Order (exchange); Business; Sales management; Marketing; Job satisfaction; Psychology; Sales force; Social psychology; Finance","score_opus":0.049609115904558604,"score_gpt":0.34543662728128405,"score_spread":0.29582751137672547,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2166067800","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99731845,0.000060551127,0.0006625236,0.000056687397,0.0000056825124,0.000039992778,0.00019733838,0.000026014888,0.0016327918],"genre_scores_gemma":[0.99840873,0.000047380032,0.0007966033,0.0000070860547,0.0000022597303,0.00004012927,0.00022873445,0.0000045288425,0.00046455266],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994753,0.0002331223,0.000029372493,0.00009901964,0.000109460176,0.000053624728],"domain_scores_gemma":[0.9922438,0.003491094,0.00199012,0.0004403966,0.00097296323,0.0008615617],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016520764,0.000422407,0.0002872865,0.0010859526,0.00046619124,0.0008900567,0.00044777512,0.00046968853,0.0031416873],"category_scores_gemma":[0.009044151,0.00033393648,0.00034030393,0.0005059034,0.00031191652,0.0004968421,0.0005815928,0.0010169762,0.00030067025],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007878847,0.00038340272,0.99067676,0.000025272142,0.000028942673,0.0001309038,0.0007773196,0.00024746856,0.00084369234,0.0004024275,0.00009110487,0.006314049],"study_design_scores_gemma":[0.0000025741883,0.00024241788,0.9971181,0.000009206661,0.000014168814,0.00008955898,0.00064595405,0.00115584,0.0003187611,0.00022855948,0.0001685784,0.000006266087],"about_ca_topic_score_codex":0.0047177244,"about_ca_topic_score_gemma":0.004891014,"teacher_disagreement_score":0.0047177244,"about_ca_system_score_codex":0.0004943626,"about_ca_system_score_gemma":0.0009221771,"threshold_uncertainty_score":0.010510027},"labels":[],"label_agreement":null},{"id":"W2166404743","doi":"10.4018/jec.2006040103","title":"Antecedents and Consequences of User Satisfaction with E-Mail Systems","year":2006,"lang":"en","type":"article","venue":"International Journal of e-Collaboration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University; Lakehead University","funders":"","keywords":"Customer satisfaction; Test (biology); Computer science; User satisfaction; Knowledge management; Psychology; Marketing; Business; Human–computer interaction","score_opus":0.010769118509651445,"score_gpt":0.25565568972964203,"score_spread":0.24488657121999058,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2166404743","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968123,0.0000619839,0.000245978,0.00023591537,0.000005451544,0.000017319386,0.000053445445,0.000009449528,0.0025581035],"genre_scores_gemma":[0.99973387,0.000025396106,0.00007687317,0.000020699412,0.0000052951664,0.000005221695,0.000035438617,0.0000013522964,0.000095982934],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99597484,0.0017545511,0.00042812506,0.00021912309,0.0009989658,0.00062430877],"domain_scores_gemma":[0.95622337,0.022728782,0.011181983,0.0013779039,0.0039748037,0.0045130854],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030312135,0.00019027648,0.0003888456,0.0013077062,0.0008991251,0.0018475157,0.0002852521,0.00083566265,0.0045773326],"category_scores_gemma":[0.023559462,0.0002007303,0.00049933675,0.0013997535,0.0010473746,0.00095478265,0.0010827571,0.0011662818,0.0004259646],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016602209,0.00075405237,0.9847223,0.000040793126,0.000049448965,0.00017887543,0.0010489188,0.0005070523,0.00040666052,0.0010537454,0.00029853894,0.010773613],"study_design_scores_gemma":[0.000010507607,0.00026044538,0.9940367,0.000015436079,0.000028022074,0.00012829484,0.0022986648,0.0019454105,0.00026167752,0.00068923784,0.00031457955,0.000011110656],"about_ca_topic_score_codex":0.00261127,"about_ca_topic_score_gemma":0.0026190372,"teacher_disagreement_score":0.0045773326,"about_ca_system_score_codex":0.00075669313,"about_ca_system_score_gemma":0.0008500683,"threshold_uncertainty_score":0.016030729},"labels":[],"label_agreement":null},{"id":"W2166944788","doi":"10.5539/res.v7n3p149","title":"Complainant Identity: Things to Consider in Obtaining Customers’ Feedback in Public Transportation","year":2015,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Plaintiff; Business; Perception; Service (business); Marketing; Identity (music); Public relations; Advertising; Psychology; Law; Political science","score_opus":0.15217450091508652,"score_gpt":0.3485704794937512,"score_spread":0.19639597857866467,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2166944788","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97218925,0.0055461326,0.0020388095,0.008681211,0.00009013781,0.000059487415,0.0000301283,0.000023351724,0.011341484],"genre_scores_gemma":[0.9965366,0.0015293804,0.00064562715,0.0007130559,0.00002976784,0.00002073923,0.0000149446605,0.000007483295,0.0005022667],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9759936,0.016967624,0.0011309857,0.00048434339,0.0043601613,0.0010633217],"domain_scores_gemma":[0.95940614,0.024522185,0.0072045024,0.0010547137,0.006608632,0.0012037308],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016359799,0.00015530887,0.00044373315,0.001074319,0.002794621,0.004676042,0.0008384822,0.0011883859,0.0015180744],"category_scores_gemma":[0.041666754,0.0002010195,0.00030560346,0.0014174823,0.0024883058,0.0036307578,0.0019123016,0.0011907825,0.00018036459],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023978585,0.00028705836,0.20686759,0.0014953347,0.00011167493,0.002239219,0.5972789,0.00011478415,0.0026433382,0.0030300764,0.0022600885,0.18343222],"study_design_scores_gemma":[0.000010497738,0.000239366,0.24109773,0.0011932765,0.00006590127,0.001262354,0.73257846,0.00022064766,0.0009098553,0.0010717296,0.021284513,0.00006574171],"about_ca_topic_score_codex":0.009229833,"about_ca_topic_score_gemma":0.014458558,"teacher_disagreement_score":0.016359799,"about_ca_system_score_codex":0.0013983473,"about_ca_system_score_gemma":0.0031564615,"threshold_uncertainty_score":0.0865199},"labels":[],"label_agreement":null},{"id":"W2167005376","doi":"10.1016/j.jretai.2008.05.001","title":"Consumer Responses to Vertical Service Line Extensions","year":2008,"lang":"en","type":"article","venue":"Journal of Retailing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":108,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ontario Institute of Technology","funders":"","keywords":"Extension (predicate logic); Brand extension; Service (business); Business; Marketing; Advertising; Service quality; Quality (philosophy); Line (geometry); Brand names; Brand management; Computer science; Mathematics","score_opus":0.07371125916352858,"score_gpt":0.29263546518753997,"score_spread":0.2189242060240114,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2167005376","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9806043,0.000025981215,0.0001401427,0.0004131814,0.000015074148,0.00002049042,0.0000596586,0.000014661632,0.01870646],"genre_scores_gemma":[0.99505025,0.000038550887,0.00012523982,0.00030569275,0.000015409014,0.000012178354,0.00012331532,0.000010137379,0.0043192883],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99943084,0.00020416401,0.00002957099,0.000049945967,0.00019768054,0.0000878117],"domain_scores_gemma":[0.99148834,0.0052149487,0.00096953555,0.0005346069,0.0013715164,0.00042104922],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000936166,0.00014426482,0.00016737386,0.00024595083,0.0004373294,0.0015014382,0.00013917203,0.0012040192,0.016427223],"category_scores_gemma":[0.009247929,0.00012140486,0.00022980537,0.00029350573,0.0003428851,0.00066657714,0.00058423076,0.001071649,0.00086552644],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.019522678,0.004368631,0.56754375,0.0006749097,0.00019055436,0.0035358742,0.067303106,0.0034094197,0.05702818,0.03139277,0.029486371,0.21554372],"study_design_scores_gemma":[0.00048859,0.0036266185,0.8240988,0.00021468036,0.00019671491,0.00090090785,0.08348457,0.0075215832,0.009744012,0.01314994,0.056420982,0.00015268744],"about_ca_topic_score_codex":0.003051149,"about_ca_topic_score_gemma":0.0034829262,"teacher_disagreement_score":0.016427223,"about_ca_system_score_codex":0.00076897524,"about_ca_system_score_gemma":0.00029228235,"threshold_uncertainty_score":0.05495453},"labels":[],"label_agreement":null},{"id":"W2167069528","doi":"10.1123/ijsc.2.2.164","title":"Canadian National Sport Organizations’ Use of the Web for Relationship Marketing in Promoting Sport Participation","year":2009,"lang":"en","type":"article","venue":"International Journal of Sport Communication","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Windsor","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Sport management; Lagging; Sports marketing; Public relations; The Internet; Process (computing); Sociology; Business; Marketing; Political science; Relationship marketing; World Wide Web; Marketing management; Computer science","score_opus":0.04421250695122123,"score_gpt":0.2976149173536512,"score_spread":0.25340241040242995,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2167069528","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8371894,0.0019251826,0.0013201085,0.002738015,0.000039573933,0.00021864363,0.0006246861,0.00006131003,0.1558831],"genre_scores_gemma":[0.9907986,0.0012533517,0.0021309417,0.00019966123,0.0000044271264,0.000043710883,0.00022280763,0.000010185765,0.0053364714],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9974911,0.00045018725,0.000078400204,0.00016165835,0.0013359257,0.00048276444],"domain_scores_gemma":[0.99491405,0.0010849553,0.0006493187,0.00023072337,0.002136364,0.0009845619],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022225059,0.00025426692,0.00016357697,0.0032954563,0.0068886327,0.0037325092,0.00059081905,0.0003997512,0.0048177135],"category_scores_gemma":[0.0057731727,0.00020807207,0.000250934,0.005860933,0.0013605036,0.0010548945,0.0022431135,0.00051649107,0.00030895896],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016375571,0.0004909939,0.4011321,0.0007349991,0.000056846748,0.000593739,0.07772691,0.0005190387,0.0020931726,0.0141827855,0.0158789,0.48642674],"study_design_scores_gemma":[0.00001329501,0.0000906906,0.84655905,0.0003274252,0.000065611806,0.00024741102,0.07589066,0.0005813092,0.00080951845,0.0007661776,0.07459108,0.000057861816],"about_ca_topic_score_codex":0.9407354,"about_ca_topic_score_gemma":0.9791412,"teacher_disagreement_score":0.0592646,"about_ca_system_score_codex":0.018490361,"about_ca_system_score_gemma":0.037137263,"threshold_uncertainty_score":0.1341576},"labels":[],"label_agreement":null},{"id":"W2167083215","doi":"10.5430/afr.v4n1p78","title":"Getting Loan Clients to Recommend Financial Service Providers: The Role of Satisfaction, Trust and Information Quality","year":2014,"lang":"en","type":"article","venue":"Accounting and Finance Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loan; Business; Service provider; Generalizability theory; Quality (philosophy); Service (business); Marketing; Conceptual framework; Finance; Service quality; Financial services; Developing country; Economics; Psychology; Economic growth","score_opus":0.032288432320173255,"score_gpt":0.3109276344089408,"score_spread":0.2786392020887675,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2167083215","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99852836,0.00008176662,0.00011654876,0.0002515759,0.0000014337971,0.000007808645,0.000024696314,0.000002214873,0.0009855406],"genre_scores_gemma":[0.9997255,0.000050564227,0.00006734343,0.000018161332,0.0000011202917,0.0000024430133,0.000017350103,8.5063596e-7,0.00011671365],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980572,0.0009668054,0.00014411246,0.00008663301,0.00043753898,0.00030774382],"domain_scores_gemma":[0.9737462,0.013973111,0.007361803,0.0005887117,0.0022068322,0.0021234034],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030809725,0.00014216699,0.00038894202,0.00065803865,0.0006261772,0.0022541627,0.00030973667,0.0005368617,0.0032126706],"category_scores_gemma":[0.018827438,0.00021359898,0.00029752273,0.0011581783,0.00082178705,0.0010262795,0.00068551913,0.0009172855,0.00025166647],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008005554,0.00018794576,0.98333955,0.000029990097,0.0000437672,0.00013781704,0.004100146,0.00011297871,0.00013665236,0.00021439428,0.00019904808,0.011417679],"study_design_scores_gemma":[0.000008734201,0.00013131855,0.98384315,0.000040929528,0.000037762115,0.00013602032,0.013317039,0.001630674,0.00014234579,0.00019208924,0.0005081979,0.000011683663],"about_ca_topic_score_codex":0.016553588,"about_ca_topic_score_gemma":0.014467073,"teacher_disagreement_score":0.016553588,"about_ca_system_score_codex":0.00096701126,"about_ca_system_score_gemma":0.001480169,"threshold_uncertainty_score":0.03291446},"labels":[],"label_agreement":null},{"id":"W2167085188","doi":"10.1300/j162v06n03_07","title":"An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels","year":2006,"lang":"en","type":"article","venue":"Journal of Quality Assurance in Hospitality & Tourism","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Attractiveness; Business; Marketing; Service (business); Service recovery; Hospitality industry; Empowerment; Tertiary sector of the economy; Hospitality; Service quality; Tourism; Economics","score_opus":0.023444144512241534,"score_gpt":0.2664673930385686,"score_spread":0.24302324852632706,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2167085188","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992261,0.00002465352,0.000043269927,0.000019762278,0.0000013998188,0.000008707158,0.000021456231,0.0000011969265,0.0006534929],"genre_scores_gemma":[0.9995259,0.000027131668,0.000052808617,0.000006229556,0.0000033203237,0.0000056657937,0.000057551842,0.0000010369868,0.00032040782],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987244,0.0003377719,0.00009154413,0.000097920354,0.00041758255,0.00033080255],"domain_scores_gemma":[0.9823543,0.006300529,0.004568493,0.00053504104,0.0025893794,0.0036523468],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002277777,0.0002368942,0.00025079338,0.0013714097,0.0007043375,0.0016604869,0.0003822245,0.00029134145,0.0040238043],"category_scores_gemma":[0.009069746,0.00012746385,0.00057414005,0.0010323009,0.0006675705,0.0006883627,0.0013724869,0.0006608501,0.0005080214],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012044788,0.0003076539,0.9901946,0.00002667816,0.000028465103,0.00007870882,0.0007460464,0.00016598316,0.00034822547,0.000116430994,0.00010934144,0.0077573815],"study_design_scores_gemma":[0.0000030810957,0.0003392999,0.99657875,0.000008666649,0.00001457848,0.000051033578,0.0019993482,0.00044805126,0.00024458556,0.000076542114,0.00022772263,0.000008363849],"about_ca_topic_score_codex":0.007933977,"about_ca_topic_score_gemma":0.009776916,"teacher_disagreement_score":0.007933977,"about_ca_system_score_codex":0.0011003221,"about_ca_system_score_gemma":0.0014723825,"threshold_uncertainty_score":0.015775561},"labels":[],"label_agreement":null},{"id":"W2167216317","doi":"10.5539/ass.v6n10p164","title":"An Empirical Assessment of Service Quality of Cellular Mobile Telephone Operators in Pakistan","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Mobile phone; Service quality; Quality (philosophy); Phone; Sample (material); Reliability (semiconductor); Service (business); Computer science; Business; Marketing; Telecommunications","score_opus":0.028292535559767764,"score_gpt":0.38433668300228646,"score_spread":0.3560441474425187,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2167216317","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99750227,0.00008077717,0.00018245111,0.00015807546,0.0000035605701,0.000013946113,0.000117103045,0.0000024925457,0.0019393123],"genre_scores_gemma":[0.99960476,0.000069849564,0.00009075639,0.000021381906,0.000002563582,0.0000048843203,0.000060410912,5.9697027e-7,0.0001446432],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986971,0.00023169212,0.00013136439,0.00010207903,0.0006202278,0.00021758715],"domain_scores_gemma":[0.99163777,0.0023247825,0.0024061797,0.00017505154,0.0027275602,0.0007286661],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013057976,0.00011198362,0.00014805034,0.0008359617,0.0006767574,0.0010989598,0.00019881656,0.00022163733,0.0029881217],"category_scores_gemma":[0.007523352,0.00008737176,0.00014414532,0.0015267746,0.0005555686,0.000724832,0.00045437028,0.00040916257,0.00022491268],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003868984,0.00006446219,0.9778245,0.00007562658,0.000015726055,0.0001726831,0.004358336,0.00017063889,0.00033191993,0.00031626414,0.0005643702,0.016066665],"study_design_scores_gemma":[0.000003826574,0.00014459206,0.97478175,0.000070540686,0.0000128997435,0.00022262617,0.021435395,0.0008473113,0.00022531637,0.00011930831,0.0021246946,0.000011799632],"about_ca_topic_score_codex":0.017587211,"about_ca_topic_score_gemma":0.012031523,"teacher_disagreement_score":0.017587211,"about_ca_system_score_codex":0.0011822704,"about_ca_system_score_gemma":0.0014298876,"threshold_uncertainty_score":0.034969687},"labels":[],"label_agreement":null},{"id":"W2168022052","doi":"10.1506/y224-5q33-g6r2-817m","title":"Assurer Reputation for Competence in a Multiservice Context*","year":2007,"lang":"en","type":"article","venue":"Contemporary Accounting Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Reputation; Competence (human resources); Transferability; Service (business); Marketing; Business; Public relations; Economics; Political science; Management; Microeconomics; Incentive","score_opus":0.12491073989437335,"score_gpt":0.37910233445261315,"score_spread":0.2541915945582398,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2168022052","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9949827,0.000016841166,0.00028086174,0.00007034829,0.0000067960414,0.000021544987,0.00001546423,0.000009749728,0.004595681],"genre_scores_gemma":[0.99867487,0.000011007879,0.00027584602,0.00002792897,0.000004459754,0.000023366661,0.000015583259,0.0000046982764,0.00096228084],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979114,0.00078251504,0.00011762373,0.0003844316,0.0005202597,0.0002837251],"domain_scores_gemma":[0.98540187,0.0042145248,0.0042427746,0.0025226728,0.00072772556,0.0028905077],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030730504,0.0003153001,0.00047851662,0.0005502727,0.0011187616,0.0018562645,0.00057893456,0.000905699,0.013381639],"category_scores_gemma":[0.014470956,0.000270266,0.00040761934,0.00030878608,0.0011064521,0.001698445,0.0023825543,0.0015892326,0.0008240918],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.009152831,0.033152938,0.61754936,0.0005027954,0.00033558716,0.0019848808,0.02113051,0.004790849,0.17822604,0.03518554,0.003633866,0.094354756],"study_design_scores_gemma":[0.00047715107,0.011897652,0.9426205,0.00006386074,0.00017334895,0.00066998694,0.005670593,0.012598705,0.0102547705,0.0094868215,0.0059577795,0.00012869478],"about_ca_topic_score_codex":0.0035254764,"about_ca_topic_score_gemma":0.004590557,"teacher_disagreement_score":0.013381639,"about_ca_system_score_codex":0.0012793331,"about_ca_system_score_gemma":0.0008666913,"threshold_uncertainty_score":0.04476601},"labels":[],"label_agreement":null},{"id":"W2168366560","doi":"10.5430/jms.v5n4p54","title":"The Influence of Relational Bonds and Innovative Marketing on Consumer Perception – A Study of Theme Parks","year":2014,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Loyalty; Business; Prosperity; Perception; Entertainment; Recreation; Value (mathematics); Relationship marketing; Competitive advantage; Bond; Competition (biology); Advertising; Quality (philosophy); Theme (computing); Tourism; Marketing management; Psychology; Geography; Political science","score_opus":0.02343859975704587,"score_gpt":0.2585007284745873,"score_spread":0.23506212871754145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2168366560","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99950373,0.000013622231,0.000025407047,0.000022043878,3.2345037e-7,0.000002864367,0.0000027261433,2.2469523e-7,0.00042908755],"genre_scores_gemma":[0.99977547,0.000023332812,0.000038562637,0.000013113322,6.597613e-7,0.000003029197,0.000004442825,6.663052e-7,0.00014059292],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995988,0.00023375693,0.000011968643,0.000030173016,0.00006645376,0.000058929654],"domain_scores_gemma":[0.9974597,0.0016705092,0.00033872682,0.00007298864,0.0002055562,0.00025246522],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012567826,0.00007238606,0.0001166949,0.0003237734,0.0006483958,0.00097242533,0.00016087068,0.0002731562,0.0022993456],"category_scores_gemma":[0.002675397,0.00017128859,0.0002240371,0.00035493847,0.0007791641,0.00072666095,0.0003890412,0.0004632785,0.00011073275],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000323881,0.0011511452,0.8781606,0.0000789215,0.000066752466,0.00063717493,0.09823987,0.00012597651,0.0019863849,0.0011274454,0.00029160923,0.017810287],"study_design_scores_gemma":[0.000015080584,0.0007225993,0.90764064,0.000025135998,0.000043746328,0.00033727998,0.0888687,0.0005934136,0.00028971376,0.00030745004,0.0011364571,0.000019951567],"about_ca_topic_score_codex":0.007045524,"about_ca_topic_score_gemma":0.0106652975,"teacher_disagreement_score":0.007045524,"about_ca_system_score_codex":0.00053497474,"about_ca_system_score_gemma":0.00047633512,"threshold_uncertainty_score":0.0140090585},"labels":[],"label_agreement":null},{"id":"W2169217613","doi":"10.1016/j.ijresmar.2004.06.004","title":"The impact of channel function performance on buyer–seller relationships in marketing channels","year":2005,"lang":"en","type":"article","venue":"International Journal of Research in Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Dyad; Channel (broadcasting); Business; Marketing; Function (biology); Perception; Customer relationship management; Quality (philosophy); Relationship marketing; Psychology; Social psychology; Marketing management; Telecommunications; Computer science","score_opus":0.09595645191188504,"score_gpt":0.3728523082025713,"score_spread":0.27689585629068625,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2169217613","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99689627,0.0000747011,0.00029968336,0.0001044496,0.000011245272,0.0000057089005,0.000022343896,0.000009575565,0.0025759165],"genre_scores_gemma":[0.99943024,0.000020003456,0.00007581309,0.000013936337,0.000011113051,0.0000020501125,0.00002136586,0.0000071833756,0.00041828636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99738604,0.0012508769,0.000140404,0.00021073077,0.00040469898,0.00060721114],"domain_scores_gemma":[0.9167033,0.0628895,0.0054500042,0.0022409998,0.0063914037,0.006324751],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005047454,0.00037506994,0.00039118368,0.00072554935,0.0013501747,0.005142723,0.0006009343,0.0014977647,0.008343768],"category_scores_gemma":[0.0320685,0.00025278493,0.00039552333,0.00075660984,0.0014358575,0.003096694,0.00088926626,0.0012167797,0.0012767962],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.01596917,0.0055615255,0.8387549,0.00021932465,0.00032121493,0.0010778501,0.004213114,0.01040601,0.027308105,0.007360085,0.0018466812,0.08696214],"study_design_scores_gemma":[0.00011716453,0.0027676076,0.97465205,0.00005088286,0.00022463892,0.00042636032,0.0032037722,0.00894832,0.006058461,0.0026640696,0.0008188921,0.00006774829],"about_ca_topic_score_codex":0.001693596,"about_ca_topic_score_gemma":0.001534308,"teacher_disagreement_score":0.008343768,"about_ca_system_score_codex":0.0015332199,"about_ca_system_score_gemma":0.001301341,"threshold_uncertainty_score":0.027912617},"labels":[],"label_agreement":null},{"id":"W2169555345","doi":"10.1108/08876040410536512","title":"Consumer switching behavior in the Asian banking market","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":137,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Marketing; Service (business); Retail banking; Key (lock); Advertising; Computer security","score_opus":0.014240328455256112,"score_gpt":0.24884884292962964,"score_spread":0.23460851447437353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2169555345","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988527,0.000017742252,0.000019673074,0.00007677042,0.0000018583253,0.0000025463985,0.000009381798,0.0000013414176,0.0010179161],"genre_scores_gemma":[0.9996118,0.000036958307,0.000018283303,0.000035891455,0.0000042640836,0.0000017075026,0.000020922485,0.0000011281738,0.00026910967],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996439,0.00011554419,0.000020514006,0.000028788008,0.00010894081,0.000082296625],"domain_scores_gemma":[0.9980357,0.0006526307,0.00072905154,0.00007917293,0.00018203688,0.00032141272],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00094182644,0.000117174925,0.00018394095,0.0007540111,0.00071577384,0.0014412854,0.00016871822,0.00051347737,0.0044111856],"category_scores_gemma":[0.0023729785,0.00014615383,0.00026969094,0.00078718836,0.0005554201,0.0009492474,0.00043684235,0.00069059816,0.00029272435],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033413328,0.00041112895,0.9631634,0.00002741585,0.000043865126,0.00051502587,0.014412687,0.00030222608,0.0011372481,0.000896042,0.0006560752,0.018100766],"study_design_scores_gemma":[0.000012605705,0.00016391865,0.9697608,0.000012766649,0.000020963284,0.00031688396,0.025729226,0.002346861,0.00026490865,0.00025287527,0.0010981489,0.00002001678],"about_ca_topic_score_codex":0.012806509,"about_ca_topic_score_gemma":0.0125903245,"teacher_disagreement_score":0.012806509,"about_ca_system_score_codex":0.00056200987,"about_ca_system_score_gemma":0.00033051017,"threshold_uncertainty_score":0.025463939},"labels":[],"label_agreement":null},{"id":"W2170219224","doi":"10.1287/isre.1070.0163","title":"Addressing the <i>What</i> and <i>How</i> of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success","year":2008,"lang":"en","type":"article","venue":"Information Systems Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":273,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada; University of British Columbia","keywords":"Vendor; Core product; Software deployment; Service (business); Product (mathematics); Services computing; Computer science; Quality (philosophy); Order (exchange); Marketing; Service design; Business; Process management; Knowledge management; Service provider; World Wide Web; Web service","score_opus":0.18150003196072362,"score_gpt":0.38817381040788806,"score_spread":0.20667377844716445,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2170219224","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.4753529,0.02014302,0.076992914,0.18576401,0.0005208414,0.00021706434,0.00027323584,0.00021264578,0.24052338],"genre_scores_gemma":[0.98932976,0.0025218222,0.004855903,0.0015137349,0.0001292319,0.0000376832,0.0000248764,0.00003584314,0.0015510669],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9938012,0.002654375,0.00028741505,0.0006376204,0.0014577222,0.0011616523],"domain_scores_gemma":[0.98528904,0.0071156505,0.0026770006,0.0008868353,0.0023057116,0.0017258083],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0056871986,0.0006598567,0.00054958,0.0026794537,0.004594256,0.01668411,0.0015384429,0.0064250855,0.0052821008],"category_scores_gemma":[0.012514572,0.0006496976,0.00081503193,0.004195947,0.018517626,0.02762557,0.0066348626,0.004566608,0.0009005672],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008209957,0.00028453697,0.044960573,0.0008629958,0.000046652844,0.0004562947,0.023852738,0.0014479776,0.0017977229,0.8289989,0.0047937194,0.09241573],"study_design_scores_gemma":[0.000057751826,0.00045491394,0.07109398,0.0036483621,0.0002197457,0.0012585081,0.13593599,0.027906084,0.0040565976,0.63293594,0.12214797,0.0002842254],"about_ca_topic_score_codex":0.017861199,"about_ca_topic_score_gemma":0.012567261,"teacher_disagreement_score":0.017861199,"about_ca_system_score_codex":0.008145092,"about_ca_system_score_gemma":0.0080982335,"threshold_uncertainty_score":0.05909705},"labels":[],"label_agreement":null},{"id":"W2170280500","doi":"10.1108/00242530910928915","title":"Mind the<i><b>gap</b></i>","year":2009,"lang":"en","type":"article","venue":"Library Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Market orientation; Originality; Competence (human resources); Service (business); Marketing; Service provider; Value (mathematics); Business; Customer satisfaction; Qualitative research; Psychology; Sociology; Computer science; Social psychology","score_opus":0.037634244130471985,"score_gpt":0.2549628146897418,"score_spread":0.21732857055926982,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2170280500","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.56874925,0.070585966,0.009575097,0.26234293,0.0022559632,0.00025514534,0.0008666779,0.00011388947,0.0852551],"genre_scores_gemma":[0.96796864,0.009032157,0.0014607945,0.018513862,0.00069292274,0.000105955565,0.00010389303,0.00002143271,0.0021003627],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99518675,0.0026165007,0.0004210633,0.0003939235,0.0009300655,0.0004517656],"domain_scores_gemma":[0.93916017,0.041872393,0.009516572,0.0020562948,0.0060339016,0.0013606524],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009521964,0.00020533869,0.00054583565,0.0021274246,0.0021388473,0.0067364946,0.0008005706,0.0019043729,0.010596113],"category_scores_gemma":[0.027253171,0.0001466462,0.00032840826,0.0044288617,0.00638383,0.0072288443,0.0022775582,0.0011821938,0.0011956835],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006765373,0.000498071,0.22418801,0.013357648,0.0002288538,0.0012281437,0.06065126,0.00046180913,0.004069614,0.14951785,0.06313309,0.48198923],"study_design_scores_gemma":[0.00005058197,0.0007454384,0.35160568,0.009282682,0.0002960138,0.0022032901,0.37980923,0.0009725585,0.0035442342,0.08344892,0.16788957,0.00015192141],"about_ca_topic_score_codex":0.00424309,"about_ca_topic_score_gemma":0.00464859,"teacher_disagreement_score":0.010596113,"about_ca_system_score_codex":0.0026785631,"about_ca_system_score_gemma":0.0044692857,"threshold_uncertainty_score":0.05035752},"labels":[],"label_agreement":null},{"id":"W2170471156","doi":"10.5539/ijms.v6n4p83","title":"Effects of Servicescape, Waiting Motivation and Conformity on Time Perception and Behavioral Intentions","year":2014,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Servicescape; Conformity; Psychology; Affect (linguistics); Perception; Quality (philosophy); Marketing; Social psychology; Applied psychology; Advertising; Business","score_opus":0.022260960918189566,"score_gpt":0.2883374753959914,"score_spread":0.26607651447780184,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2170471156","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991301,0.000034030658,0.000110381596,0.00004777233,0.0000033093559,0.000007193213,0.000023941526,0.000003086142,0.0006402159],"genre_scores_gemma":[0.9995253,0.000022105407,0.00008994057,0.000016549933,0.0000041249186,0.0000069979856,0.000048402417,0.0000016038014,0.00028484655],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99877626,0.0004602689,0.00009558031,0.00014003273,0.00030485084,0.00022308002],"domain_scores_gemma":[0.9881551,0.0048852367,0.003945233,0.00047276853,0.00066952803,0.0018720689],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015553761,0.00030503294,0.00021024984,0.0006960863,0.00044059913,0.0011025234,0.00024712045,0.0004397635,0.0047545726],"category_scores_gemma":[0.0068147536,0.00018379142,0.00077103754,0.00053104653,0.0005648117,0.00054202345,0.00071837817,0.00095167616,0.00019681554],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013814682,0.0004742615,0.9932132,0.00001424775,0.0000667425,0.00005401746,0.00068702525,0.00008382872,0.0003787456,0.00015004793,0.000053548913,0.0046862154],"study_design_scores_gemma":[0.0000029610103,0.00013558408,0.9984682,0.000004891635,0.000019087014,0.000018717767,0.0006986862,0.00038471344,0.00010926127,0.00006381668,0.00008922716,0.00000473109],"about_ca_topic_score_codex":0.0056767324,"about_ca_topic_score_gemma":0.0077036438,"teacher_disagreement_score":0.0056767324,"about_ca_system_score_codex":0.0004612267,"about_ca_system_score_gemma":0.00079098676,"threshold_uncertainty_score":0.015905619},"labels":[],"label_agreement":null},{"id":"W2171403439","doi":"10.1080/07359680802086174","title":"Loyalty and Positive Word-of-Mouth","year":2006,"lang":"en","type":"article","venue":"Health Marketing Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":67,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Word of mouth; Loyalty; Context (archaeology); Service (business); Customer satisfaction; Quality (philosophy); Medicine; Patient satisfaction; Marketing; Loyalty business model; Service quality; Business; Nursing; Public relations; Advertising; Psychology; Political science","score_opus":0.012016062245762175,"score_gpt":0.2462477814235443,"score_spread":0.23423171917778213,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171403439","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86567247,0.0023153417,0.003841863,0.005309983,0.000107769185,0.0001542392,0.00021889764,0.000048837537,0.12233058],"genre_scores_gemma":[0.9958176,0.00037862844,0.00075698824,0.0006518621,0.000044582877,0.00003520566,0.00006797053,0.0000057019943,0.0022414965],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9964998,0.0014976995,0.00024418606,0.00015080266,0.0011775484,0.00042982592],"domain_scores_gemma":[0.98415977,0.0052496498,0.0063486635,0.0004637472,0.0021298248,0.0016482302],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023617349,0.0001280856,0.00022084313,0.0010903946,0.0008142437,0.0026960736,0.00024020276,0.00093551824,0.008673443],"category_scores_gemma":[0.015067305,0.00014744722,0.0003313301,0.00085581583,0.0016774782,0.0013780567,0.00141437,0.0009977458,0.0007746204],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008184865,0.0017679122,0.67805564,0.0007056685,0.00027121368,0.00075820193,0.0062545603,0.00087387726,0.0028080628,0.04354325,0.008396653,0.25574642],"study_design_scores_gemma":[0.00004932517,0.0013096845,0.9485434,0.00031767722,0.00014533383,0.002506479,0.0075146942,0.002284469,0.0013406392,0.016566522,0.019323856,0.00009774276],"about_ca_topic_score_codex":0.0013119414,"about_ca_topic_score_gemma":0.0015457305,"teacher_disagreement_score":0.008673443,"about_ca_system_score_codex":0.00084319816,"about_ca_system_score_gemma":0.00094794406,"threshold_uncertainty_score":0.029015541},"labels":[],"label_agreement":null},{"id":"W2171622150","doi":"10.1111/j.1936-4490.2003.tb00303.x","title":"Critical Success Factors of CRM Technological Initiatives","year":2003,"lang":"fr","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":359,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"Concordia University","funders":"","keywords":"Carr; Critical success factor; Management; Sociology; Knowledge management; Business; Business administration; Marketing; Computer science; Economics","score_opus":0.1303738635938526,"score_gpt":0.3438501323587763,"score_spread":0.2134762687649237,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171622150","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9928464,0.000107608124,0.00061254634,0.0001678983,0.000003998366,0.00007750278,0.00009964812,0.000013143113,0.006071191],"genre_scores_gemma":[0.9989606,0.00006430114,0.0005335393,0.000008865635,0.0000028573336,0.000026203681,0.00005507027,0.0000024651024,0.0003460587],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99344254,0.0015602421,0.0005064119,0.00032678826,0.0033418594,0.00082212716],"domain_scores_gemma":[0.91469604,0.051409587,0.013785704,0.0017596025,0.014668257,0.0036807917],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005032853,0.00040055436,0.0003071984,0.0034753196,0.001278769,0.0030335807,0.000476376,0.00042763632,0.0038096553],"category_scores_gemma":[0.042641148,0.00020979866,0.0003291715,0.0034255823,0.0018409798,0.00080143305,0.0015529467,0.0007024177,0.00024098498],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013210457,0.00011733073,0.93710315,0.00013599198,0.00009051842,0.00016629844,0.005318894,0.0008105817,0.0008306101,0.0023061067,0.00048120465,0.052507233],"study_design_scores_gemma":[0.000007762527,0.00017014536,0.9846133,0.00007593886,0.000056277324,0.00008597618,0.009723572,0.0013973671,0.0011150874,0.00037556898,0.002360469,0.000018595318],"about_ca_topic_score_codex":0.05945047,"about_ca_topic_score_gemma":0.05146939,"teacher_disagreement_score":0.05945047,"about_ca_system_score_codex":0.0045218053,"about_ca_system_score_gemma":0.008614762,"threshold_uncertainty_score":0.118208885},"labels":[],"label_agreement":null},{"id":"W2171896240","doi":"10.1002/cb.103","title":"Public self‐consciousness disposition effect on reactions to waiting in line","year":2003,"lang":"en","type":"article","venue":"Journal of Consumer Behaviour","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université de Montréal; Université du Québec à Montréal","funders":"","keywords":"Disposition; Attribution; Psychology; Consciousness; Public service; Personality; Public domain; Social psychology; Service (business); Control (management); Domain (mathematical analysis); Public relations; Marketing; Business; Management; Political science; Economics","score_opus":0.0363420030526816,"score_gpt":0.27923956482388684,"score_spread":0.24289756177120525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171896240","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99941325,0.000009169296,0.00004718602,0.000010571394,0.0000030227272,0.0000042482443,0.0000070417846,0.0000033120843,0.00050231296],"genre_scores_gemma":[0.99969673,0.000013329452,0.000045045672,0.00001306158,0.000004873654,0.0000052378605,0.000015496535,0.0000023712412,0.00020395695],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997036,0.00012674212,0.000017965125,0.000031338215,0.00006959447,0.000050759998],"domain_scores_gemma":[0.9943084,0.0022503694,0.0017612849,0.00042780553,0.00032631878,0.00092588726],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006120078,0.00022909262,0.00021283174,0.00031029558,0.00032999887,0.0009368883,0.0000987036,0.00041652608,0.0046144673],"category_scores_gemma":[0.0051027345,0.00013174053,0.00019149319,0.00015820494,0.00058112375,0.00022957016,0.0003937238,0.00070068374,0.00033680318],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.010114249,0.0048900475,0.82692295,0.00022065997,0.0002735115,0.0009039056,0.015992846,0.0005529977,0.107253045,0.00085556967,0.00075609644,0.031264234],"study_design_scores_gemma":[0.000032714503,0.0011125191,0.9942432,0.00000871302,0.000040128696,0.00012127252,0.001765088,0.00026006982,0.0020377054,0.00017341627,0.00018772435,0.000017426715],"about_ca_topic_score_codex":0.0007182091,"about_ca_topic_score_gemma":0.0008077376,"teacher_disagreement_score":0.0046144673,"about_ca_system_score_codex":0.00021614757,"about_ca_system_score_gemma":0.00015655931,"threshold_uncertainty_score":0.015436947},"labels":[],"label_agreement":null},{"id":"W2172171623","doi":"","title":"PERCEPCIÓN DE LOS SERVICIOS DE APOYO EN EL SECTOR HOTELERO. UN ANÁLISIS INTERNACIONAL","year":2008,"lang":"es","type":"article","venue":"Digitum: Institutional Repository of the University of Murcia (University of Murcia)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.014711405264913588,"score_gpt":0.19977793075888978,"score_spread":0.18506652549397618,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2172171623","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99663144,0.000103068385,0.00014528556,0.0001649765,0.0000066657517,0.000008702928,0.00006488216,0.000003615414,0.0028713248],"genre_scores_gemma":[0.9979367,0.000122619,0.00012802545,0.000035582863,0.0000044547623,0.000009463039,0.00006834689,0.0000022326499,0.0016926005],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991304,0.0003597934,0.00004789113,0.000087580265,0.00023233752,0.00014195454],"domain_scores_gemma":[0.9949125,0.0016067587,0.0014945683,0.0001381706,0.0007590924,0.0010890001],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021788431,0.00019887305,0.00018763632,0.00071276346,0.0005504054,0.0020248014,0.00024627816,0.0003879161,0.0028360053],"category_scores_gemma":[0.0060453126,0.00015179157,0.0003227533,0.0005511002,0.00073662016,0.000718876,0.0012953768,0.000640988,0.0003666595],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011803935,0.00008768226,0.97544265,0.000051473628,0.00002439746,0.000077377845,0.010811868,0.00014022186,0.0004877612,0.0004595607,0.00052134995,0.011777501],"study_design_scores_gemma":[0.0000044150065,0.0000816924,0.9733427,0.000034322336,0.000010865293,0.000048060083,0.024609402,0.00036287447,0.00008732528,0.00017035205,0.0012404213,0.000007714005],"about_ca_topic_score_codex":0.021838099,"about_ca_topic_score_gemma":0.031126633,"teacher_disagreement_score":0.021838099,"about_ca_system_score_codex":0.0009161714,"about_ca_system_score_gemma":0.0014908322,"threshold_uncertainty_score":0.043421984},"labels":[],"label_agreement":null},{"id":"W2174520019","doi":"10.5539/ibr.v8n12p1","title":"An Exploratory Investigation into Customer Perceived Value of Food Products in Vietnam","year":2015,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Vietnamese; Customer value; Business; Marketing; Value (mathematics); Exploratory research; Sample (material); Customer retention; Economics; Service (business); Service quality; Sociology; Mathematics; Statistics","score_opus":0.13421162822137975,"score_gpt":0.3597396879245855,"score_spread":0.22552805970320575,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2174520019","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992539,0.000014025523,0.000031988027,0.00003928674,0.0000010892645,0.000015567002,0.000028076005,4.0550424e-7,0.00061563466],"genre_scores_gemma":[0.99886,0.0000648675,0.00011544026,0.000056508714,0.0000019938548,0.000032498818,0.000047306745,9.1982594e-7,0.0008204245],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9995592,0.000199865,0.000022148064,0.000036037047,0.00007579308,0.00010693739],"domain_scores_gemma":[0.99846554,0.0008169032,0.00020664331,0.00003775638,0.00028254866,0.00019062925],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001020233,0.00014615341,0.00021152121,0.00060065574,0.0016025276,0.0012111282,0.00026795297,0.00032481903,0.002332722],"category_scores_gemma":[0.0017630886,0.00024410058,0.00015089223,0.0010610112,0.00076264126,0.00076421845,0.0006146995,0.0006468133,0.00017141686],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015740586,0.00090233877,0.4060321,0.00024127084,0.000023295766,0.003106824,0.5527733,0.000117822754,0.006016174,0.0012663032,0.00095278246,0.028410448],"study_design_scores_gemma":[0.0000061715705,0.0005703835,0.2819867,0.000041621428,0.000008293975,0.00043820747,0.7125945,0.00033316773,0.00063506456,0.00011163932,0.0032596618,0.000014567005],"about_ca_topic_score_codex":0.013213792,"about_ca_topic_score_gemma":0.024034597,"teacher_disagreement_score":0.013213792,"about_ca_system_score_codex":0.001053367,"about_ca_system_score_gemma":0.0011347958,"threshold_uncertainty_score":0.026273727},"labels":[],"label_agreement":null},{"id":"W2175589271","doi":"10.19030/jber.v2i5.2878","title":"Measuring Business Performance: Emerging Perspectives Of The Balanced Scorecard","year":2011,"lang":"en","type":"article","venue":"Journal of Business & Economics Research (JBER)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Balanced scorecard; Style (visual arts); Benchmarking; Span (engineering); Marketing; Accounting; Management; Business; Economics; Engineering","score_opus":0.14894194083512635,"score_gpt":0.28993529513789074,"score_spread":0.14099335430276438,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2175589271","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.075673014,0.09335216,0.41124502,0.053721506,0.0025573638,0.0006202017,0.0013674642,0.00050742255,0.36095583],"genre_scores_gemma":[0.7752334,0.035454817,0.1742712,0.0033413765,0.0021220474,0.0005475187,0.000667958,0.00015140105,0.008210377],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9717773,0.01611453,0.0019400552,0.0017266402,0.0078309635,0.0006105045],"domain_scores_gemma":[0.97482693,0.017198522,0.002307337,0.0011702932,0.0036689912,0.00082791154],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.023522725,0.0015349626,0.0012281447,0.013735246,0.0009231525,0.013850583,0.0015798114,0.0016963555,0.002424236],"category_scores_gemma":[0.044700477,0.00045721047,0.0005051473,0.015654791,0.010651893,0.013878963,0.0042633205,0.0024316171,0.0005412442],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000063718144,0.00007562438,0.011726779,0.0004932877,0.000055985507,0.00008340941,0.001737867,0.0017971842,0.00028071273,0.7301659,0.0047429246,0.24877664],"study_design_scores_gemma":[0.0000395962,0.0003763049,0.02460367,0.0029387556,0.000055465738,0.0003316453,0.0065144855,0.017072877,0.0012162173,0.8057953,0.14090988,0.00014578005],"about_ca_topic_score_codex":0.005670002,"about_ca_topic_score_gemma":0.0036041457,"teacher_disagreement_score":0.023522725,"about_ca_system_score_codex":0.0065101758,"about_ca_system_score_gemma":0.0044347188,"threshold_uncertainty_score":0.12440151},"labels":[],"label_agreement":null},{"id":"W2177226521","doi":"10.5539/ass.v11n28p116","title":"The Degree of Cooperation in International Strategic Alliances and Value Creation Outcomes: Empirical Study on Service Firms in Yemen","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Value (mathematics); Service (business); General partnership; Commit; Alliance; Marketing; Competitive advantage; Industrial organization; Strategic alliance; Business administration; Finance","score_opus":0.14876305239171067,"score_gpt":0.37456441472006,"score_spread":0.22580136232834935,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2177226521","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99890697,0.00008006809,0.00001759124,0.0000688836,0.000001222133,0.000009516689,0.000027671158,3.7769723e-7,0.0008877232],"genre_scores_gemma":[0.9994,0.00010226365,0.000027376715,0.000018960418,0.0000016035881,0.00001637311,0.000056199035,4.1040792e-7,0.00037685386],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999042,0.000275404,0.000085662105,0.00007046224,0.00009646601,0.00042997912],"domain_scores_gemma":[0.99555784,0.0012684411,0.0019778505,0.00011496847,0.00040874188,0.0006721992],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017194918,0.00036244097,0.00031625986,0.0015673408,0.0022225133,0.0023827949,0.0006104483,0.0009202593,0.00433747],"category_scores_gemma":[0.0025663187,0.00025444393,0.00038420895,0.0022492262,0.001382041,0.0014515034,0.001914509,0.0009441665,0.00040094173],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000083073675,0.00035173347,0.97649866,0.00006667745,0.000036212718,0.00084591104,0.014279196,0.00018470238,0.00022340764,0.0007675271,0.00039533974,0.006267636],"study_design_scores_gemma":[0.0000070822543,0.00013461249,0.91518134,0.00011246769,0.000024664463,0.0001591781,0.08242894,0.0005429412,0.00016212763,0.00007651352,0.0011583044,0.000011812219],"about_ca_topic_score_codex":0.027855856,"about_ca_topic_score_gemma":0.04420752,"teacher_disagreement_score":0.027855856,"about_ca_system_score_codex":0.0039551933,"about_ca_system_score_gemma":0.0029162187,"threshold_uncertainty_score":0.055387437},"labels":[],"label_agreement":null},{"id":"W2177882951","doi":"10.5539/ies.v8n12p185","title":"Higher Education Quality: Perception Differences among Internal and External Stakeholders","year":2015,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perception; Higher education; Stakeholder; Psychology; Quality (philosophy); Class (philosophy); Mathematics education; Medical education; Pedagogy; Public relations; Political science; Computer science","score_opus":0.26298987634565507,"score_gpt":0.39739421430974947,"score_spread":0.1344043379640944,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2177882951","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99731404,0.000030810425,0.00026257962,0.00019343503,0.000004476565,0.000006883881,0.000024826619,0.0000022650804,0.0021607324],"genre_scores_gemma":[0.9995845,0.000012920349,0.00003764239,0.000032597283,0.0000018076206,0.0000037133852,0.000017126053,8.7674306e-7,0.00030875576],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986413,0.00040772365,0.00009732885,0.00010328826,0.00042252374,0.0003277605],"domain_scores_gemma":[0.9959752,0.001379465,0.0010743171,0.00011573814,0.00070238276,0.0007528891],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018131884,0.00011667399,0.00014834951,0.00060715835,0.00060947106,0.0015996014,0.00015328985,0.00041663487,0.005712165],"category_scores_gemma":[0.004777589,0.000113146736,0.00028056596,0.0005700168,0.0006805465,0.0009215705,0.001119003,0.0006068447,0.00035543827],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013894294,0.00025717146,0.939541,0.000060054044,0.000032891745,0.00016018948,0.033954207,0.000094547315,0.003070017,0.0007811175,0.00065965176,0.021250114],"study_design_scores_gemma":[0.000005667105,0.00028887327,0.92232746,0.000032551903,0.000010855567,0.00013207873,0.07470235,0.0004385025,0.00063834974,0.00021806693,0.0011941495,0.000011042008],"about_ca_topic_score_codex":0.0029229787,"about_ca_topic_score_gemma":0.0028230988,"teacher_disagreement_score":0.005712165,"about_ca_system_score_codex":0.00068607763,"about_ca_system_score_gemma":0.0004394726,"threshold_uncertainty_score":0.01910907},"labels":[],"label_agreement":null},{"id":"W2179134972","doi":"10.19030/jber.v1i7.3936","title":"Looking Backward To Costs And Forward To Rewards: The Influence Of Service Recovery And Relationship Structure On Customer Responses To Service Failure","year":2011,"lang":"en","type":"article","venue":"Journal of Business & Economics Research (JBER)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Service recovery; Customer retention; Business; Service (business); Marketing; Customer advocacy; Loyalty business model; Customer delight; Customer satisfaction; Customer relationship management; Loyalty; Customer to customer; Service quality","score_opus":0.07156262839992035,"score_gpt":0.30660981106965013,"score_spread":0.2350471826697298,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2179134972","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997922,0.000045346045,0.00016326329,0.00019268677,0.0000028848103,0.0000071209274,0.0000067705473,0.000002365754,0.0016576551],"genre_scores_gemma":[0.99949014,0.000038359092,0.00010195511,0.000047561985,0.000002710645,0.0000056368435,0.000013296305,0.0000031780205,0.00029720034],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9978442,0.0013811288,0.000053262163,0.000120103134,0.00034583185,0.00025541516],"domain_scores_gemma":[0.97765714,0.016627539,0.002527892,0.00065770437,0.0008331362,0.0016965785],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002512528,0.00024556514,0.00028214246,0.00041336377,0.00057690445,0.002165152,0.00045379697,0.0007718899,0.003674352],"category_scores_gemma":[0.017701194,0.00018483866,0.000378021,0.00034240325,0.0010676165,0.00095807126,0.00097298133,0.001716882,0.00032137436],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0031596718,0.003083533,0.85401833,0.00012993255,0.0004018681,0.00052109134,0.017053895,0.0033254519,0.011385905,0.0053065494,0.00088444294,0.1007294],"study_design_scores_gemma":[0.000045323188,0.0007849711,0.98430693,0.00003514805,0.00012097404,0.00011180845,0.0070025926,0.0037755354,0.0008456418,0.0022907206,0.00065168866,0.000028607066],"about_ca_topic_score_codex":0.0041627698,"about_ca_topic_score_gemma":0.0061077657,"teacher_disagreement_score":0.0041627698,"about_ca_system_score_codex":0.00080416526,"about_ca_system_score_gemma":0.00107341,"threshold_uncertainty_score":0.013287663},"labels":[],"label_agreement":null},{"id":"W2179192127","doi":"10.19030/jber.v2i3.2867","title":"The Success Of Chains: Customer Loyalty Or Customer Comfort?","year":2011,"lang":"en","type":"article","venue":"Journal of Business & Economics Research (JBER)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of New Brunswick","funders":"","keywords":"Style (visual arts); Marketing; Product (mathematics); Font; Loyalty; Point (geometry); Construct (python library); Feeling; Advertising; Class (philosophy); Customer satisfaction; Psychology; Business; Social psychology; Computer science; History; Mathematics","score_opus":0.14786369759360188,"score_gpt":0.33147729123960346,"score_spread":0.18361359364600158,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2179192127","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.64338714,0.004438052,0.0026631425,0.03144581,0.000307307,0.000087870656,0.00035170576,0.0000592717,0.31725973],"genre_scores_gemma":[0.98913306,0.0009660542,0.00016230714,0.000709833,0.000100414814,0.000012801568,0.000064504326,0.000013020462,0.008837853],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991283,0.000279901,0.000049935516,0.000075136224,0.0002507165,0.00021612349],"domain_scores_gemma":[0.9917911,0.0025484115,0.0020084993,0.0002268453,0.0009922876,0.0024327517],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012349613,0.00018013394,0.0002661808,0.0010110466,0.0014257432,0.0070635816,0.00046708356,0.0012989976,0.026628459],"category_scores_gemma":[0.0062640132,0.00012771715,0.000203763,0.0022251871,0.0033626584,0.006427533,0.0015816498,0.0011925577,0.002188041],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048659384,0.00063418876,0.50401175,0.0007154598,0.00018606962,0.0005997537,0.024086233,0.0008218495,0.0006158815,0.19900638,0.049329035,0.21950684],"study_design_scores_gemma":[0.000049630555,0.00077090104,0.66570675,0.0016023027,0.00016296699,0.00074618525,0.12862718,0.003268739,0.0009508151,0.08275423,0.11518635,0.00017396006],"about_ca_topic_score_codex":0.007989556,"about_ca_topic_score_gemma":0.010087377,"teacher_disagreement_score":0.026628459,"about_ca_system_score_codex":0.0018059012,"about_ca_system_score_gemma":0.0010261333,"threshold_uncertainty_score":0.08908111},"labels":[],"label_agreement":null},{"id":"W2180761394","doi":"10.1509/jmkg.73.6.18","title":"When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance","year":2009,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":944,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Complaint; Moderation; Compensation (psychology); Social psychology; Psychology; Test (biology); Advertising; Customer satisfaction; Business; Marketing; Political science; Law","score_opus":0.010150089551199771,"score_gpt":0.23085117750610268,"score_spread":0.2207010879549029,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2180761394","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9972778,0.00018411865,0.00020808374,0.00016450953,0.000006288926,0.000011083324,0.000025973894,0.0000038064286,0.0021183258],"genre_scores_gemma":[0.99927,0.00008651721,0.00013385729,0.000055489585,0.0000058373867,0.00000991631,0.000039190938,0.0000042097518,0.00039490615],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99687034,0.0017798617,0.0001455441,0.00027506385,0.0005582368,0.0003709025],"domain_scores_gemma":[0.9351027,0.038969457,0.016325284,0.0029695132,0.002420934,0.004211993],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0043314877,0.00025451675,0.00040035625,0.00076117786,0.0011134206,0.0027730297,0.0005959527,0.0008492448,0.004197338],"category_scores_gemma":[0.040474985,0.00028170834,0.0005184208,0.00065275305,0.0015072312,0.0024129695,0.002009049,0.0018296822,0.0004481859],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015135217,0.0017639244,0.94505715,0.000074220465,0.00030284247,0.00036522598,0.01234104,0.00039755044,0.003627645,0.0013476035,0.0003443158,0.032864887],"study_design_scores_gemma":[0.0000123168775,0.00049421657,0.99093163,0.000019027533,0.000059351445,0.00018742197,0.006243138,0.00040756405,0.00060158374,0.0003799342,0.00063404336,0.000029742916],"about_ca_topic_score_codex":0.002403643,"about_ca_topic_score_gemma":0.003518276,"teacher_disagreement_score":0.0043314877,"about_ca_system_score_codex":0.0006723089,"about_ca_system_score_gemma":0.00052304205,"threshold_uncertainty_score":0.022907376},"labels":[],"label_agreement":null},{"id":"W2181631153","doi":"10.5539/jms.v5n4p141","title":"The Effect of Customer Relationship Management System Adoption and Perception on Organization Performance: Study of Jordnian Hospital Sectors","year":2015,"lang":"en","type":"article","venue":"Journal of Management and Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Perception; Partial least squares regression; Knowledge management; Structural equation modeling; Relation (database); Process management; Business; Computer science; Psychology; Database","score_opus":0.00937734888439973,"score_gpt":0.23195792127387824,"score_spread":0.2225805723894785,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2181631153","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992805,0.00008624527,0.000009420224,0.000086875385,0.00000207682,0.0000018634629,0.000010336082,3.188681e-7,0.0005223937],"genre_scores_gemma":[0.99946755,0.00009471425,0.000015757507,0.000035227764,0.0000047607264,0.0000020512705,0.000024446283,7.86395e-7,0.0003547646],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987564,0.00043601042,0.00006103074,0.00009394945,0.00026496616,0.00038762673],"domain_scores_gemma":[0.99494743,0.0011178121,0.0018376174,0.00012927668,0.0005596445,0.0014083241],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016368966,0.00018819448,0.00018264,0.00078355224,0.0007763781,0.0016685026,0.00033589007,0.00039206663,0.0023293577],"category_scores_gemma":[0.0040946854,0.00014943861,0.00037582443,0.0011868757,0.00071546866,0.00079169334,0.0009885422,0.00082613557,0.00037083938],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012641809,0.0005259475,0.9834042,0.000024918661,0.00004153429,0.00016925776,0.006905117,0.00009374726,0.00026642132,0.00022003322,0.00026177755,0.00796061],"study_design_scores_gemma":[0.0000027418612,0.00016115344,0.9899607,0.000017910872,0.000007781222,0.000048112972,0.009156712,0.00010597313,0.00006669519,0.000022542336,0.00044463546,0.000005121084],"about_ca_topic_score_codex":0.014760034,"about_ca_topic_score_gemma":0.023153437,"teacher_disagreement_score":0.014760034,"about_ca_system_score_codex":0.0015154645,"about_ca_system_score_gemma":0.001591113,"threshold_uncertainty_score":0.029348254},"labels":[],"label_agreement":null},{"id":"W2182049809","doi":"10.5539/ijms.v7n6p137","title":"The Influence of Price Structures on Experience Quality and Behavior Intention in Hospitality Industry","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Tourism; Hospitality; Quality (philosophy); Hospitality industry; Context (archaeology); Purchasing; Order (exchange); Business; Product (mathematics); Automotive industry; Perspective (graphical); Consumer behaviour; Advertising; Engineering","score_opus":0.0693873855615613,"score_gpt":0.3712236885681559,"score_spread":0.3018363030065946,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2182049809","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99848264,0.00003393396,0.000076940494,0.000089449284,0.0000030971846,0.000006874682,0.000014147399,0.0000015561122,0.0012914694],"genre_scores_gemma":[0.999483,0.000025568328,0.000067584995,0.000015782762,0.0000022725994,0.00000386961,0.000020176276,9.774506e-7,0.00038064434],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99918026,0.00032289414,0.000050375354,0.000063731386,0.00018965267,0.0001930374],"domain_scores_gemma":[0.99250257,0.0031811835,0.0018084968,0.00021490433,0.00066837884,0.0016244781],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010940603,0.00015321473,0.00015614337,0.00047286478,0.0004536382,0.0014293927,0.00030262323,0.00042022998,0.0041475906],"category_scores_gemma":[0.005255056,0.00016322905,0.00060396176,0.00036151576,0.00043108256,0.00043107168,0.00060859136,0.0011394687,0.0002610835],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014560718,0.00085824507,0.989279,0.00002147331,0.00005951331,0.000115239796,0.0021193975,0.00022001778,0.00041051322,0.00036307267,0.00016151942,0.0062464895],"study_design_scores_gemma":[0.0000045943666,0.0002480362,0.9947936,0.000015671856,0.000020635265,0.000026031343,0.0033556372,0.0010771432,0.0001243257,0.00011122749,0.00021524023,0.000007885582],"about_ca_topic_score_codex":0.011788053,"about_ca_topic_score_gemma":0.014474588,"teacher_disagreement_score":0.011788053,"about_ca_system_score_codex":0.000782095,"about_ca_system_score_gemma":0.00091574946,"threshold_uncertainty_score":0.02343887},"labels":[],"label_agreement":null},{"id":"W2182372810","doi":"10.5539/jms.v5n4p30","title":"Impact of City Social Responsibility and Marketing Strategy on City Image and People’s Perception","year":2015,"lang":"en","type":"article","venue":"Journal of Management and Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Corporate social responsibility; Social responsibility; Perception; Marketing; Positive correlation; Questionnaire; City marketing; Business; Social impact; Negative correlation; Psychology; Public relations; Sociology; Political science; Demography; Population; Social science; Medicine; Law","score_opus":0.027019744368435347,"score_gpt":0.30863144062035064,"score_spread":0.2816116962519153,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2182372810","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981481,0.00002951009,0.000035033005,0.00008008283,0.0000022500064,0.0000043904515,0.0000084877765,0.0000011566345,0.0016909251],"genre_scores_gemma":[0.9996112,0.000023600012,0.000025959791,0.000012680081,0.0000016881269,0.0000026775044,0.000011869831,5.0968873e-7,0.00030995742],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992736,0.00028739157,0.000046343997,0.00005198068,0.00019608084,0.0001446597],"domain_scores_gemma":[0.9972959,0.00072190276,0.0009883478,0.000104254475,0.00028756718,0.00060201983],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009040276,0.00016388077,0.00014342689,0.00061046024,0.00047027896,0.001489506,0.00017722018,0.00039517097,0.0039179954],"category_scores_gemma":[0.0023898103,0.00009561849,0.0004320959,0.00040174212,0.0007394672,0.00064116245,0.00079966395,0.00048854656,0.00021044418],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000095555646,0.00044034625,0.9724603,0.000041233612,0.00007124217,0.00031403347,0.012966037,0.00013756182,0.0008827299,0.00036285646,0.00026350594,0.011964688],"study_design_scores_gemma":[0.0000046767873,0.00014882394,0.9710675,0.000013369995,0.000017989287,0.000075387296,0.027356133,0.00036623553,0.00019389264,0.00009956201,0.0006471344,0.000009352205],"about_ca_topic_score_codex":0.00684857,"about_ca_topic_score_gemma":0.008456079,"teacher_disagreement_score":0.00684857,"about_ca_system_score_codex":0.0007664125,"about_ca_system_score_gemma":0.0005792445,"threshold_uncertainty_score":0.013617396},"labels":[],"label_agreement":null},{"id":"W2183140114","doi":"","title":"User Satisfaction with Mobile Services in Canada","year":2004,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"McMaster University","funders":"","keywords":"Loyalty; Customer satisfaction; Business; Benchmarking; Marketing; Mobile phone; Service provider; Loyalty business model; Service (business); Telecommunications; Index (typography); Telecommunications service; Service quality; Computer science","score_opus":0.007444112062998965,"score_gpt":0.20074259992032406,"score_spread":0.1932984878573251,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2183140114","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99162513,0.00011139467,0.000077550045,0.00024136838,0.000005647983,0.00003455298,0.0014071752,0.000010186779,0.006486945],"genre_scores_gemma":[0.99664944,0.00011130923,0.0000984052,0.000049032915,0.0000021321584,0.000012010705,0.0005193954,0.0000033664382,0.0025548628],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988747,0.000084220024,0.00005244858,0.000076032484,0.00060274184,0.0003098097],"domain_scores_gemma":[0.99707806,0.00021437638,0.00036761689,0.000046400808,0.0016938179,0.00059978396],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006872074,0.00015307339,0.00025356823,0.0008928202,0.0024783977,0.001527368,0.0004901122,0.0002736251,0.005733622],"category_scores_gemma":[0.0031958367,0.00012271845,0.00027519776,0.0034968657,0.00074058643,0.0003001095,0.00074917113,0.0003744665,0.0003252981],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001155088,0.00008267711,0.970721,0.000054669483,0.000020137688,0.000100091704,0.004751505,0.00031940002,0.00036479827,0.000485972,0.0028062605,0.020177849],"study_design_scores_gemma":[0.000004414616,0.000040519542,0.99233013,0.000012876561,0.000007044995,0.000030150673,0.0041460367,0.00048694387,0.00012861668,0.000022770779,0.00277919,0.000011354479],"about_ca_topic_score_codex":0.99191004,"about_ca_topic_score_gemma":0.99072874,"teacher_disagreement_score":0.022800682,"about_ca_system_score_codex":0.022800682,"about_ca_system_score_gemma":0.024147028,"threshold_uncertainty_score":0.16543132},"labels":[],"label_agreement":null},{"id":"W2183336507","doi":"10.7441/joc.2014.04.01","title":"An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing","year":2014,"lang":"en","type":"article","venue":"Journal of Competitiveness","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Confirmatory factor analysis; Psychology; Sample (material); Quality (philosophy); Mainland China; Quarter (Canadian coin); Customer satisfaction; Information quality; Empirical research; Marketing; Social psychology; China; Business; Information system; Statistics; Mathematics; Political science","score_opus":0.09391113961613304,"score_gpt":0.347982082657982,"score_spread":0.25407094304184896,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2183336507","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994536,0.00003275624,0.000034816865,0.000037528574,0.0000012591391,0.0000037693803,0.000019466746,3.071379e-7,0.0004163976],"genre_scores_gemma":[0.999483,0.00007915628,0.000047625963,0.00002413916,0.0000018262225,0.00000450832,0.0000480266,3.2035842e-7,0.00031148453],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99961275,0.00008709701,0.00003564466,0.000043658136,0.00010386389,0.000117040094],"domain_scores_gemma":[0.99784327,0.00066235056,0.00058112905,0.000093734474,0.00035585026,0.0004637059],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009825615,0.00018052632,0.00017406119,0.0007690481,0.00072405254,0.000850372,0.00023764865,0.000305438,0.0027389496],"category_scores_gemma":[0.0021074193,0.00014535704,0.0002706618,0.0011583418,0.00042585292,0.0006924407,0.00052494725,0.00043402147,0.00016798511],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000020560841,0.00013991616,0.98829854,0.000035459267,0.0000222662,0.00018045677,0.004543509,0.000049026974,0.00026379063,0.00040076865,0.00014645407,0.0058991904],"study_design_scores_gemma":[0.0000026290686,0.00007312283,0.99016005,0.000020772284,0.000018700073,0.00006202848,0.008756395,0.00027043468,0.000110725254,0.000070275615,0.00044989627,0.0000049563164],"about_ca_topic_score_codex":0.015773127,"about_ca_topic_score_gemma":0.025155662,"teacher_disagreement_score":0.015773127,"about_ca_system_score_codex":0.00075343,"about_ca_system_score_gemma":0.001455887,"threshold_uncertainty_score":0.031362593},"labels":[],"label_agreement":null},{"id":"W2184497365","doi":"10.19030/jber.v8i12.780","title":"Modeling The Effects Of Socio-Demographic, Psychographic And Relationship Characteristics On Share Of Wallet For Financial Services","year":2010,"lang":"en","type":"article","venue":"Journal of Business & Economics Research (JBER)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Psychographic; Style (visual arts); Psychology; Loyalty; Span (engineering); Social psychology; Demography; Marketing; Business; Sociology; Geography","score_opus":0.048633423609542016,"score_gpt":0.3068951260646888,"score_spread":0.25826170245514674,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2184497365","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99332446,0.00016665443,0.0014670513,0.000555683,0.00004481048,0.00008124862,0.0022689416,0.000057290632,0.0020339557],"genre_scores_gemma":[0.9900327,0.00014101651,0.0011712577,0.00007714257,0.000026492431,0.0002745779,0.0024269624,0.000014438741,0.005835501],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99897265,0.00052470615,0.00003689412,0.00017301651,0.000054906115,0.00023785619],"domain_scores_gemma":[0.9948207,0.0035240182,0.0005389352,0.0001998039,0.00025714948,0.00065940345],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024131574,0.00094622053,0.00059505674,0.0009137722,0.0008068598,0.002282259,0.0018987962,0.0018185274,0.023997117],"category_scores_gemma":[0.0049373833,0.00060483563,0.0020081687,0.00090011593,0.0005877757,0.0011684613,0.001415074,0.003011072,0.0030952517],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001086167,0.002037308,0.9311826,0.00010112363,0.0005165577,0.0002542071,0.0011074704,0.042422593,0.00045103198,0.0031675906,0.0042517777,0.013421572],"study_design_scores_gemma":[0.0002980656,0.0024443138,0.46237493,0.000267002,0.00095912506,0.0002094652,0.0042164633,0.5159665,0.0007656659,0.0035800873,0.00880701,0.000111318186],"about_ca_topic_score_codex":0.08746598,"about_ca_topic_score_gemma":0.06603831,"teacher_disagreement_score":0.08746598,"about_ca_system_score_codex":0.0020560042,"about_ca_system_score_gemma":0.0030651167,"threshold_uncertainty_score":0.17391372},"labels":[],"label_agreement":null},{"id":"W2187959467","doi":"10.5539/ass.v11n24p192","title":"Key Account Management – A Review","year":2015,"lang":"en","type":"review","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Transactional leadership; Key (lock); Competitive advantage; Marketing; Alliance; Perspective (graphical); Industrial marketing; Empirical research; Strategic management; Supplier relationship management; Transactional analysis; Business practice; Industrial organization; Knowledge management; Management; Business administration; Economics; Computer science; Political science; Supply chain management","score_opus":0.07766608008817086,"score_gpt":0.3598608116736964,"score_spread":0.28219473158552555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2187959467","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00017620437,0.99693066,0.00009861685,0.00041360452,0.00014537935,0.000011416415,0.000028696704,0.0000059335675,0.002189548],"genre_scores_gemma":[0.002719517,0.99618787,0.00018147558,0.00017922164,0.00018966531,0.000012649799,0.000050562532,0.0000020835546,0.00047685805],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9988379,0.0002627805,0.00026180618,0.00013775824,0.00043014387,0.00006956021],"domain_scores_gemma":[0.99626356,0.0022209045,0.0005680862,0.000109466964,0.00070332765,0.00013472939],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017136722,0.0007543708,0.0010721092,0.005823542,0.00066801667,0.0025189393,0.0013986615,0.0013610038,0.009441238],"category_scores_gemma":[0.0051344326,0.00034722016,0.00074791495,0.008484216,0.0007851959,0.002760879,0.0009665576,0.000977194,0.0019351469],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000048997088,0.00006625981,0.0009295053,0.043827455,0.0001221186,0.00018599264,0.0002467687,0.00024334383,0.00019231752,0.0052267327,0.033791296,0.91511923],"study_design_scores_gemma":[0.000011666354,0.0000735159,0.00323239,0.033585377,0.00025885346,0.0010295768,0.00035302792,0.00012254935,0.00018979727,0.0025404708,0.958575,0.000027771941],"about_ca_topic_score_codex":0.0041614636,"about_ca_topic_score_gemma":0.006565773,"teacher_disagreement_score":0.009441238,"about_ca_system_score_codex":0.0015488112,"about_ca_system_score_gemma":0.0042119524,"threshold_uncertainty_score":0.031584024},"labels":[],"label_agreement":null},{"id":"W2193038455","doi":"10.1509/jmkg.68.4.76.42721","title":"Measuring Marketing Productivity: Current Knowledge and Future Directions","year":2004,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1107,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Marketing; Business; Productivity; Marketing management; Credibility; Marketing effectiveness; Return on marketing investment; Shareholder value; Vitality; Marketing research; Accountability; Shareholder; Economics; Corporate governance; Finance; Political science","score_opus":0.030406929732936534,"score_gpt":0.2558219973364384,"score_spread":0.22541506760350186,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2193038455","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0069955885,0.92786825,0.008925612,0.040248137,0.0012945425,0.000097514065,0.0003868422,0.00018950959,0.013993998],"genre_scores_gemma":[0.10839281,0.8510668,0.022956453,0.009550394,0.0055305623,0.00033753045,0.00045855003,0.000061155566,0.0016457085],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9863275,0.0051822145,0.0020946038,0.0024589496,0.0032350977,0.00070170476],"domain_scores_gemma":[0.84064204,0.123439945,0.010243503,0.0049097543,0.017883431,0.0028814098],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03792916,0.0021921522,0.0042134207,0.007609157,0.0017562013,0.011854931,0.0062208357,0.0068168654,0.010027355],"category_scores_gemma":[0.055549003,0.00096109795,0.0015829863,0.009767213,0.009910899,0.024520336,0.0034577057,0.0041676946,0.0024046805],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019166236,0.00048298258,0.01623499,0.010568165,0.00016250343,0.000055268865,0.00064276403,0.0007888863,0.00023507654,0.015398146,0.010008457,0.94523114],"study_design_scores_gemma":[0.00018538468,0.0017222672,0.10037367,0.09617608,0.001190308,0.0015542972,0.029539073,0.011381539,0.003005582,0.37850612,0.3757317,0.0006339476],"about_ca_topic_score_codex":0.009060627,"about_ca_topic_score_gemma":0.007380214,"teacher_disagreement_score":0.03792916,"about_ca_system_score_codex":0.0044413004,"about_ca_system_score_gemma":0.008649552,"threshold_uncertainty_score":0.20059097},"labels":[],"label_agreement":null},{"id":"W2193187970","doi":"10.18806/tesl.v32i2.1210","title":"Using Critical Incidents to Understand ESL Student Satisfaction","year":2015,"lang":"en","type":"article","venue":"TESL Canada Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Quality (philosophy); Psychology; Exploratory research; Pedagogy; Social psychology; Sociology; Social science","score_opus":0.12577840864603893,"score_gpt":0.3449636088326349,"score_spread":0.21918520018659596,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2193187970","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9539676,0.00059367745,0.022313694,0.0020892746,0.000107248845,0.0005879081,0.00035598947,0.00009457494,0.019890096],"genre_scores_gemma":[0.9902355,0.0006116774,0.0065858704,0.00039735233,0.000045846326,0.0004104143,0.00013790365,0.000021970116,0.0015534904],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9914643,0.0056391857,0.0007357551,0.00034447285,0.001215411,0.000600867],"domain_scores_gemma":[0.9555945,0.029809544,0.006883196,0.0011731735,0.005359504,0.0011800274],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0095091285,0.0005534735,0.0003385433,0.005220108,0.002174699,0.0038901465,0.0007969539,0.0007866293,0.0027079426],"category_scores_gemma":[0.028854826,0.00027455072,0.0004819691,0.0034373624,0.0032500946,0.004111745,0.0032961392,0.0020304043,0.00038823244],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003687083,0.00093159056,0.2343364,0.0011517197,0.000072641655,0.0013496615,0.5763102,0.0008215364,0.0038818181,0.01629292,0.0040303743,0.16045241],"study_design_scores_gemma":[0.000023862329,0.0008145202,0.13243882,0.0006863391,0.000040487113,0.000794247,0.82517827,0.0020879975,0.0054947385,0.0077530546,0.02459733,0.00009031583],"about_ca_topic_score_codex":0.0019794728,"about_ca_topic_score_gemma":0.002078708,"teacher_disagreement_score":0.0095091285,"about_ca_system_score_codex":0.0023313353,"about_ca_system_score_gemma":0.0016779492,"threshold_uncertainty_score":0.05028969},"labels":[],"label_agreement":null},{"id":"W2206385118","doi":"10.1287/isre.2015.0592","title":"Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation","year":2015,"lang":"en","type":"article","venue":"Information Systems Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":67,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Framing (construction); Personalization; Computer science; Product (mathematics); Warning system; Internet privacy; Risk analysis (engineering); Empirical research; Computer security; Engineering; World Wide Web; Business","score_opus":0.3784871766308164,"score_gpt":0.4393252226552437,"score_spread":0.06083804602442733,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2206385118","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99619126,0.000115294446,0.001747138,0.0001615655,0.000010979301,0.0005073844,0.00006573735,0.000027849843,0.0011728673],"genre_scores_gemma":[0.98714834,0.00025629616,0.010663737,0.0002905277,0.000026686737,0.00071125384,0.00013357578,0.000019254376,0.00075021747],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98547953,0.009481485,0.0013644038,0.0010188561,0.0022453524,0.00041029445],"domain_scores_gemma":[0.4573711,0.4935216,0.025942704,0.010970984,0.010742362,0.0014512882],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.035445016,0.00065252575,0.0008254797,0.0014671638,0.0009608636,0.0021569293,0.0018491035,0.002458532,0.003286886],"category_scores_gemma":[0.23320122,0.0009028999,0.0007014902,0.0011316021,0.0014448927,0.0044923984,0.0013142031,0.0031140181,0.0008800158],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.006141712,0.04512523,0.6458174,0.0044760234,0.0006859217,0.0013678042,0.05600405,0.004168877,0.0074829934,0.0048753587,0.0039654532,0.21988916],"study_design_scores_gemma":[0.0029479924,0.027401002,0.7876481,0.0015439388,0.0018573067,0.0014129913,0.048114505,0.09702001,0.011772553,0.004837119,0.01501123,0.00043326503],"about_ca_topic_score_codex":0.002693248,"about_ca_topic_score_gemma":0.0025515507,"teacher_disagreement_score":0.035445016,"about_ca_system_score_codex":0.0009968218,"about_ca_system_score_gemma":0.0015453398,"threshold_uncertainty_score":0.18745345},"labels":[],"label_agreement":null},{"id":"W2209382983","doi":"10.19030/jabr.v17i1.8148","title":"The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure","year":2013,"lang":"en","type":"article","venue":"Journal of Applied Business Research (JABR)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":57,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Anger; Blame; Word of mouth; Attribution; Service quality; Service (business); Vulnerability (computing); Psychology; Marketing; Quality (philosophy); Business; Social psychology; Computer security","score_opus":0.05927166268467458,"score_gpt":0.34478368723186353,"score_spread":0.28551202454718894,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2209382983","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979698,0.00012577159,0.00018914147,0.0001565444,0.0000133201,0.000008903861,0.00003957183,0.0000053293584,0.0014916203],"genre_scores_gemma":[0.9996449,0.000051099818,0.000049579903,0.000025694259,0.0000067811825,0.0000039206257,0.0000388486,0.0000024031165,0.00017681658],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99773884,0.0011384056,0.00012438794,0.00011593325,0.0005187552,0.00036372067],"domain_scores_gemma":[0.9752783,0.012550074,0.0064282967,0.0009986156,0.0019850424,0.0027596906],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031976283,0.00021207798,0.00029755564,0.0006625036,0.00059268624,0.0012361528,0.00027001306,0.0005073809,0.002980915],"category_scores_gemma":[0.022957006,0.00015813134,0.0005172165,0.000484625,0.00082431245,0.0004925987,0.0010023701,0.001392561,0.0003179192],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00066517974,0.0007863281,0.96579975,0.00003818396,0.00019371416,0.0001354643,0.0030571898,0.00034786362,0.0009681299,0.00025834062,0.00029805087,0.027451722],"study_design_scores_gemma":[0.0000051641005,0.0002830671,0.99764806,0.000007504441,0.000027313008,0.000053356005,0.0013242185,0.00030243633,0.00009810836,0.000100441444,0.00014299003,0.0000072794237],"about_ca_topic_score_codex":0.0043331906,"about_ca_topic_score_gemma":0.004389518,"teacher_disagreement_score":0.0043331906,"about_ca_system_score_codex":0.0005281737,"about_ca_system_score_gemma":0.0005137853,"threshold_uncertainty_score":0.016910851},"labels":[],"label_agreement":null},{"id":"W2214858657","doi":"10.2139/ssrn.1659845","title":"The Link Between Perception of BSC Implementation and Corporate Strategy and its Impact on Performance","year":2010,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Link (geometry); Process management; Perception; Accounting; Computer science; Psychology; Computer network","score_opus":0.0228432673794519,"score_gpt":0.295403455987785,"score_spread":0.2725601886083331,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2214858657","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99257267,0.00003672007,0.0001444026,0.00040895757,0.0000093146455,0.000011811028,0.00002888793,0.0000048398274,0.006782316],"genre_scores_gemma":[0.9993783,0.00002091363,0.00007504946,0.000054002612,0.000008548455,0.0000038626863,0.00003667241,0.0000030565689,0.0004194746],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99554425,0.0016965708,0.00033744954,0.00016862334,0.001442457,0.0008107386],"domain_scores_gemma":[0.920104,0.036017857,0.017733797,0.0017759848,0.011803736,0.012564557],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036731963,0.00018876865,0.00021054452,0.0015000141,0.0009011522,0.0035074728,0.0004954349,0.0014604776,0.0073359096],"category_scores_gemma":[0.02370594,0.0002038452,0.00034673174,0.0012819617,0.0013209594,0.0007267593,0.0010158941,0.002308423,0.0006379955],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026677575,0.0015388766,0.9835497,0.000028432154,0.00008433872,0.00010575076,0.0023608587,0.0004271713,0.0011682479,0.0008870368,0.00042735136,0.009155371],"study_design_scores_gemma":[0.000011384921,0.00027791312,0.99133635,0.000015348764,0.000021631708,0.000046034984,0.0062861396,0.00089698064,0.00025046014,0.000275829,0.00056616956,0.00001564361],"about_ca_topic_score_codex":0.017277831,"about_ca_topic_score_gemma":0.017936217,"teacher_disagreement_score":0.017277831,"about_ca_system_score_codex":0.0019276106,"about_ca_system_score_gemma":0.0019888075,"threshold_uncertainty_score":0.034354508},"labels":[],"label_agreement":null},{"id":"W2217327431","doi":"10.1080/15980634.2010.11434628","title":"The Effect of Culture Differences on Self Check-in Kiosk Use","year":2010,"lang":"en","type":"article","venue":"International Journal of Tourism Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Interactive kiosk; Metric (unit); Sample (material); Structural equation modeling; Psychology; Statistics; Test (biology); Mathematics; Variance (accounting); Cluster sampling; Path analysis (statistics); Sample size determination; Social psychology; Computer science; Applied psychology; Operations management; Engineering; Demography; World Wide Web","score_opus":0.015508035610722516,"score_gpt":0.28048008827167364,"score_spread":0.26497205266095114,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2217327431","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988273,0.000043486096,0.000106473955,0.000024944424,0.000007377736,0.0000038019873,0.000029222454,0.0000018543107,0.0009555024],"genre_scores_gemma":[0.99970716,0.000024119972,0.00006727691,0.0000104847895,0.0000016958508,0.000003339145,0.000029834311,0.0000018985346,0.00015419647],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99764496,0.0012657603,0.0001801615,0.00023815432,0.00045356355,0.00021733968],"domain_scores_gemma":[0.9761728,0.014105996,0.0039135613,0.0021534597,0.0021261761,0.0015279879],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029052678,0.00029096866,0.0002469881,0.00065960106,0.00053519715,0.0013552249,0.0002599727,0.00023669077,0.002913911],"category_scores_gemma":[0.011805882,0.0001698596,0.0004983126,0.000707526,0.00078470446,0.0005380633,0.000807666,0.0006129996,0.00028713263],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017961745,0.00014428084,0.98807096,0.000017797973,0.000118988624,0.000057692276,0.0031623465,0.00011685645,0.0005066604,0.00016300105,0.00007121946,0.0073904414],"study_design_scores_gemma":[0.0000025825173,0.00014878938,0.9953797,0.000010812714,0.00003217814,0.000048698093,0.0035081129,0.00026929585,0.00036907083,0.000058871334,0.00016284268,0.000009175722],"about_ca_topic_score_codex":0.007506871,"about_ca_topic_score_gemma":0.0107404655,"teacher_disagreement_score":0.007506871,"about_ca_system_score_codex":0.00052052,"about_ca_system_score_gemma":0.0005082812,"threshold_uncertainty_score":0.0153647065},"labels":[],"label_agreement":null},{"id":"W2218248564","doi":"","title":"Development and Validation of a Structural Model of Work Values","year":2007,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Congruence (geometry); Structural equation modeling; Work (physics); Human values; Value (mathematics); Psychology; Econometrics; Mathematics; Social psychology; Statistics; Sociology; Engineering","score_opus":0.021246046117716216,"score_gpt":0.25218465908732757,"score_spread":0.23093861296961135,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2218248564","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.26157108,0.0002752939,0.67228967,0.0042559784,0.00012665994,0.0025573461,0.0013653161,0.0003312573,0.057227347],"genre_scores_gemma":[0.7470573,0.0002478321,0.24583976,0.00026572368,0.000041147807,0.0037144502,0.0012218774,0.00005759305,0.0015543348],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9890183,0.0071451953,0.00048374487,0.0011890734,0.0018013696,0.00036223454],"domain_scores_gemma":[0.96261406,0.025088498,0.0024157853,0.0027291453,0.0064660804,0.00068644376],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013796929,0.00087115314,0.00082178006,0.0031359969,0.001765409,0.0032056433,0.0021174718,0.0013129021,0.005060025],"category_scores_gemma":[0.043104682,0.00078307977,0.0015421595,0.002928763,0.003374224,0.0049010967,0.003520801,0.0030300769,0.00092200004],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018282852,0.0009636073,0.096789554,0.0005383334,0.00026432693,0.00021934652,0.018257633,0.024965832,0.0011861006,0.7372535,0.0033781421,0.11600084],"study_design_scores_gemma":[0.0003112361,0.00091868086,0.07773205,0.0011454133,0.00028070362,0.00025529513,0.011519252,0.30786964,0.0020542378,0.5696509,0.028082656,0.0001800163],"about_ca_topic_score_codex":0.007038622,"about_ca_topic_score_gemma":0.007185575,"teacher_disagreement_score":0.013796929,"about_ca_system_score_codex":0.0056233364,"about_ca_system_score_gemma":0.007222831,"threshold_uncertainty_score":0.07296598},"labels":[],"label_agreement":null},{"id":"W2219865462","doi":"","title":"Investigating the level of \"opportunity to see\": a case of advertisements on the roadside light emitting diode video screens","year":2011,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Respondent; Advertising; Product (mathematics); Service (business); Business; Marketing; Multimedia; Computer science; Mathematics; Political science","score_opus":0.5382782961265729,"score_gpt":0.4995557565110793,"score_spread":0.038722539615493545,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2219865462","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9931136,0.000031747957,0.00016204084,0.00029158595,0.0000028653521,0.000008460144,0.000007530416,0.0000026174985,0.0063796244],"genre_scores_gemma":[0.9980868,0.000067705194,0.00023856151,0.000050480954,0.0000063421285,0.0000032698201,0.000008661736,0.0000018938855,0.0015362742],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99872226,0.0005768472,0.000047598744,0.00008399326,0.0002625334,0.00030671875],"domain_scores_gemma":[0.9943125,0.0033661528,0.0013699869,0.00017918696,0.0003969856,0.00037524363],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012746474,0.0001301189,0.00013764754,0.00097111525,0.00252908,0.002370447,0.0004597696,0.0011871278,0.0029003862],"category_scores_gemma":[0.004324084,0.00024725057,0.00022331713,0.0007715292,0.0016447009,0.0012200873,0.0008969855,0.0010378605,0.0002837343],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040939273,0.0006514481,0.37752375,0.000283732,0.00004022767,0.09082457,0.45579848,0.00040861615,0.015793001,0.012799233,0.0017109524,0.043756608],"study_design_scores_gemma":[0.000014864262,0.00044598526,0.3150008,0.00010074496,0.00006495607,0.02785483,0.62633014,0.0017411262,0.004773876,0.0015987515,0.021994546,0.00007940783],"about_ca_topic_score_codex":0.009358117,"about_ca_topic_score_gemma":0.020756043,"teacher_disagreement_score":0.009358117,"about_ca_system_score_codex":0.0014562801,"about_ca_system_score_gemma":0.0007648082,"threshold_uncertainty_score":0.018607259},"labels":[],"label_agreement":null},{"id":"W2227428428","doi":"10.1108/jhrm-03-2015-0010","title":"Charting relationship marketing practice: it really didn’t emerge in the 1970s","year":2015,"lang":"en","type":"article","venue":"Journal of Historical Research in Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Database transaction; Value (mathematics); Marketing; Relationship marketing; Originality; Reading (process); Sociology; Business; Marketing management; Social science; Political science; Computer science; Law","score_opus":0.23378526911460396,"score_gpt":0.4115276678851637,"score_spread":0.17774239877055975,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2227428428","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.18483154,0.14675303,0.017696712,0.25017324,0.0025036917,0.000095226824,0.00017332115,0.00014337126,0.39762986],"genre_scores_gemma":[0.924404,0.043081187,0.0038462155,0.0075064357,0.0009187215,0.00005227556,0.000044093078,0.000101241254,0.02004577],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9967804,0.00155571,0.000112149486,0.00044830499,0.0008066112,0.00029679795],"domain_scores_gemma":[0.99391115,0.0037794213,0.0005744843,0.000417045,0.00088027795,0.00043749978],"candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.0060254345,0.00033288248,0.00036100092,0.0022275967,0.006646954,0.0117282905,0.0007884875,0.002930544,0.004735131],"category_scores_gemma":[0.008001745,0.00031308827,0.000202157,0.0034454768,0.03438618,0.013584636,0.0031296872,0.005961504,0.000662897],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000027939092,0.000028862258,0.0016004874,0.00027497532,0.0000068526097,0.0002867989,0.12914199,0.00013747776,0.00025362373,0.79831153,0.0077158646,0.062213633],"study_design_scores_gemma":[0.0000103891925,0.00005758674,0.0038420118,0.0017897899,0.000007920183,0.00045558557,0.11637293,0.000240432,0.00041494003,0.096723676,0.7800521,0.000032538872],"about_ca_topic_score_codex":0.01645451,"about_ca_topic_score_gemma":0.020390911,"teacher_disagreement_score":0.9977724,"about_ca_system_score_codex":0.014341479,"about_ca_system_score_gemma":0.008238454,"threshold_uncertainty_score":0.104055226},"labels":[],"label_agreement":null},{"id":"W2229074928","doi":"10.1080/10495142.2014.965078","title":"The Conceptualization of Nonprofit Marketing Orientation: A Critical Reflection and Contributions Toward Closing the Practice–Theory Gap","year":2015,"lang":"en","type":"article","venue":"Journal of Nonprofit & Public Sector Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Conceptualization; Construct (python library); Marketing; Market orientation; Business; Orientation (vector space); Service (business); Marketing research; Entrepreneurial orientation; Nomological network; Closing (real estate); Sociology; Public relations; Political science; Entrepreneurship","score_opus":0.06634113742291335,"score_gpt":0.3375668571219186,"score_spread":0.2712257196990052,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2229074928","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1721051,0.0361773,0.0923981,0.6315609,0.0039736885,0.00062204397,0.00006118828,0.00007466628,0.063026994],"genre_scores_gemma":[0.96080565,0.0075719,0.015437912,0.013571961,0.00068518944,0.00036142758,0.00002038778,0.000036711066,0.0015088638],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9588385,0.03401455,0.001139602,0.0015712789,0.003066798,0.0013691535],"domain_scores_gemma":[0.86708635,0.114984624,0.003290953,0.003573296,0.00865895,0.002405865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.07141248,0.0008994267,0.00083389634,0.0046627847,0.008115476,0.01200696,0.002920767,0.00547563,0.001576104],"category_scores_gemma":[0.040452275,0.00046859958,0.00053125696,0.0035359433,0.09103089,0.02070881,0.007978429,0.016007187,0.00015977125],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002646881,0.00012939585,0.0018592984,0.0003472986,0.0000080974205,0.0003514457,0.3354493,0.00021459926,0.0002928379,0.6340644,0.0039279694,0.023328882],"study_design_scores_gemma":[0.000021463087,0.000055085326,0.0016326123,0.0022580149,0.000011525674,0.00045976753,0.5603675,0.0009830343,0.00077252055,0.3234474,0.10993989,0.00005115519],"about_ca_topic_score_codex":0.007562654,"about_ca_topic_score_gemma":0.006168039,"teacher_disagreement_score":0.07141248,"about_ca_system_score_codex":0.017697943,"about_ca_system_score_gemma":0.023487307,"threshold_uncertainty_score":0.3776698},"labels":[],"label_agreement":null},{"id":"W2233096049","doi":"10.5539/ass.v12n2p112","title":"The Influence of Service Quality on Customer Loyalty Intentions: A Study in the Vietnam Retail Sector","year":2016,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Loyalty business model; Loyalty; Reliability (semiconductor); Quality (philosophy); Customer retention; Service (business); Customer service; Retail industry","score_opus":0.04555821988215704,"score_gpt":0.31446473807961045,"score_spread":0.2689065181974534,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2233096049","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996619,0.000019106044,0.000010462222,0.0000449551,0.0000010563577,0.0000036855424,0.000007940822,1.8092342e-7,0.00025074178],"genre_scores_gemma":[0.9995876,0.000058905902,0.000019716106,0.000051162573,0.0000014796052,0.0000050908625,0.000017234062,7.4991965e-7,0.0002580694],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99933857,0.0003011732,0.00002714436,0.000050462822,0.00007743321,0.00020521288],"domain_scores_gemma":[0.9968907,0.0010756319,0.00044588782,0.00009611739,0.0004947135,0.0009969352],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016616557,0.00015256875,0.00026519058,0.00044729435,0.0015975989,0.0016230048,0.00039502897,0.0004035335,0.002245814],"category_scores_gemma":[0.0023009935,0.000362658,0.0002807482,0.0008587934,0.0009505411,0.0008836869,0.0006810598,0.0010138361,0.00030668575],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009620661,0.0010071843,0.93622607,0.00004193179,0.000026149286,0.0005407727,0.055109035,0.000056437606,0.00046586682,0.00026378583,0.00031203215,0.0058545573],"study_design_scores_gemma":[0.000017442238,0.0006131351,0.82950425,0.000054951823,0.000029898536,0.00026832035,0.1673811,0.0006057767,0.00020111911,0.00007388458,0.0012348682,0.000015272892],"about_ca_topic_score_codex":0.095547795,"about_ca_topic_score_gemma":0.101248085,"teacher_disagreement_score":0.095547795,"about_ca_system_score_codex":0.0012571699,"about_ca_system_score_gemma":0.0019543206,"threshold_uncertainty_score":0.18998331},"labels":[],"label_agreement":null},{"id":"W2235100811","doi":"10.5539/ass.v12n1p103","title":"Investigation of the Influence of Perceived Quality, Price and Risk on Perceived Product Value for Mobile Consumers","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"University of Zanjan; Islamic Azad University","keywords":"LISREL; Structural equation modeling; Cronbach's alpha; Confirmatory factor analysis; Risk perception; Psychology; Purchasing; Product (mathematics); Quality (philosophy); Test (biology); Value (mathematics); Population; Exploratory factor analysis; Reliability (semiconductor); Perceived quality; Marketing; Social psychology; Statistics; Business; Clinical psychology; Perception; Environmental health; Medicine; Psychometrics; Mathematics","score_opus":0.04389035194161987,"score_gpt":0.3013438779143375,"score_spread":0.2574535259727176,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2235100811","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992093,0.000063427826,0.000076426666,0.000047438825,0.0000013962593,0.0000046744685,0.000010751846,6.6476224e-7,0.0005857698],"genre_scores_gemma":[0.99973553,0.000039470015,0.00008016049,0.000009625805,0.000002198951,0.0000025673794,0.000014128442,3.564873e-7,0.000116128045],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993236,0.00028704296,0.00004474095,0.000047472768,0.00022579628,0.00007134606],"domain_scores_gemma":[0.99182,0.004804253,0.0019645873,0.0002125742,0.000733793,0.0004648559],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012728592,0.00015345086,0.0001674144,0.0004892941,0.00023670182,0.00085931073,0.0001450765,0.00030539813,0.001633114],"category_scores_gemma":[0.0061169425,0.00012704522,0.00051245984,0.0004239201,0.0002657748,0.0004174419,0.00027677335,0.0005245158,0.00011112095],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013989124,0.00024316976,0.9863854,0.00003954855,0.000079501435,0.00011227901,0.0018093796,0.00012302272,0.0005933904,0.00019383634,0.00006002022,0.010220617],"study_design_scores_gemma":[0.000003524932,0.00027344233,0.9968202,0.000013306253,0.000049805007,0.00006822961,0.0016502154,0.00074139674,0.00015106596,0.0000840629,0.00013827944,0.000006404943],"about_ca_topic_score_codex":0.0029496553,"about_ca_topic_score_gemma":0.0038839472,"teacher_disagreement_score":0.0029496553,"about_ca_system_score_codex":0.00035684358,"about_ca_system_score_gemma":0.00040837564,"threshold_uncertainty_score":0.0067315698},"labels":[],"label_agreement":null},{"id":"W2238335868","doi":"10.5539/ass.v12n2p68","title":"Job Attribute Preference of Executives: A Conjoint Analysis","year":2016,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Conjoint analysis; Salary; Preference; Reputation; Marketing; Value (mathematics); Job satisfaction; Order (exchange); Job attitude; Business; Psychology; Job performance; Economics; Social psychology; Statistics; Mathematics; Microeconomics; Sociology","score_opus":0.044915492373506775,"score_gpt":0.2782377428640828,"score_spread":0.23332225049057603,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2238335868","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99715877,0.000062687664,0.0014869774,0.00006275676,0.000005391364,0.00007398285,0.000120329154,0.000003962723,0.0010252998],"genre_scores_gemma":[0.997396,0.000056872082,0.0019296512,0.000023916093,0.0000028632758,0.000049009217,0.00009648615,0.000001692324,0.00044343603],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99526864,0.003077129,0.00028642974,0.0001714204,0.0009021422,0.00029424246],"domain_scores_gemma":[0.98817575,0.008358009,0.0010953321,0.0005424904,0.0012972617,0.00053120835],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008854651,0.0003185117,0.0005096321,0.0028619124,0.0011005905,0.0017661595,0.00042118906,0.0004444579,0.003341087],"category_scores_gemma":[0.0144598065,0.00021765212,0.0010845709,0.0025942295,0.00056092325,0.00072735484,0.0010036932,0.0007754205,0.00040390214],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020530396,0.0020980022,0.83256346,0.00027901572,0.0006323982,0.00045935804,0.015719365,0.00574809,0.0023557087,0.0015570782,0.0010001918,0.13553415],"study_design_scores_gemma":[0.00009483704,0.005649221,0.8465639,0.00022545039,0.00038020563,0.0010211327,0.09015441,0.046608057,0.0026445077,0.0034136728,0.0029866144,0.00025797138],"about_ca_topic_score_codex":0.0020860655,"about_ca_topic_score_gemma":0.0034809704,"teacher_disagreement_score":0.008854651,"about_ca_system_score_codex":0.0010782162,"about_ca_system_score_gemma":0.0006315253,"threshold_uncertainty_score":0.04682845},"labels":[],"label_agreement":null},{"id":"W2243579121","doi":"10.6844/ncku.2011.00208","title":"An Examination of Customer Retention in Mobile Telecommunications in the Canadian Context","year":2011,"lang":"zh","type":"dissertation","venue":"成功大學國際經營管理研究所碩士班學位論文","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Customer retention; Marketing; Mobile phone; Leverage (statistics); Service quality; Customer delight; Customer satisfaction; Context (archaeology); Service provider; Customer advocacy; Advertising; Service (business); Telecommunications; Engineering; Computer science","score_opus":0.04090776860308514,"score_gpt":0.2850119479566535,"score_spread":0.24410417935356837,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2243579121","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97779965,0.0007258593,0.00009676011,0.00095765153,0.000009706284,0.00003254273,0.00026150406,0.0000063614702,0.020109873],"genre_scores_gemma":[0.997449,0.0006997689,0.000113612674,0.00011392113,0.00000605077,0.000008855538,0.00009377414,0.0000030673316,0.001512022],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99797827,0.00019715018,0.000035567242,0.00007039179,0.0010343237,0.00068429037],"domain_scores_gemma":[0.99396235,0.0008367993,0.0006828051,0.00006014065,0.003779679,0.00067809],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015242428,0.00017746132,0.0002939241,0.0036217028,0.006999191,0.0030464514,0.00096110575,0.00051786914,0.0029454946],"category_scores_gemma":[0.005589931,0.0001598438,0.00029260188,0.009012155,0.001582058,0.0008215913,0.001342803,0.000739247,0.00013136232],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022631644,0.00024068523,0.7747186,0.0004436917,0.00009409347,0.00097357767,0.07802613,0.00071183237,0.0011314861,0.0089976415,0.008279093,0.12615688],"study_design_scores_gemma":[0.000004328679,0.00009522785,0.8881777,0.00008954407,0.000037722963,0.00016983163,0.1014977,0.0004903081,0.00020861477,0.00018583483,0.008997186,0.00004602393],"about_ca_topic_score_codex":0.9736911,"about_ca_topic_score_gemma":0.9891494,"teacher_disagreement_score":0.033553265,"about_ca_system_score_codex":0.033553265,"about_ca_system_score_gemma":0.04649077,"threshold_uncertainty_score":0.24344712},"labels":[],"label_agreement":null},{"id":"W2244171007","doi":"","title":"Antecedentes da lealdade de clientes empresariais no contexto ebancos: modelo teórico e proposiçoes de pesquisa","year":2007,"lang":"es","type":"article","venue":"Conocimiento, innovación y emprendedores : camino al futuro, 2007, ISBN 84-690-3573-8","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Psychology; Marketing; Humanities; Philosophy; Business","score_opus":0.03288526605943176,"score_gpt":0.31493371368306455,"score_spread":0.2820484476236328,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2244171007","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90644956,0.0026033318,0.01932306,0.009522103,0.000054144428,0.0004978549,0.00043841012,0.00006894878,0.06104246],"genre_scores_gemma":[0.9890725,0.0013822456,0.005285799,0.00019871988,0.00001463356,0.00023067897,0.00009612472,0.000013433031,0.003705857],"study_design_codex":"observational","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99606246,0.0020257926,0.00021365336,0.0005597982,0.0006601721,0.00047813088],"domain_scores_gemma":[0.9755293,0.016051868,0.0031417243,0.0010944216,0.0027356273,0.0014469391],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005532042,0.0006895626,0.0007779755,0.0034332012,0.0025170639,0.008634539,0.0017213991,0.0023132148,0.011890403],"category_scores_gemma":[0.024019357,0.0009788829,0.0012168039,0.003964316,0.004476866,0.0070642666,0.0041940548,0.0023945724,0.0008813185],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00049900904,0.0014348124,0.538073,0.0014395013,0.00035693974,0.0019509532,0.1571781,0.004873366,0.0016105559,0.19552048,0.0028111641,0.094252184],"study_design_scores_gemma":[0.00012353255,0.000553455,0.50663733,0.0021975115,0.00070899137,0.0013693413,0.22430441,0.031003095,0.0015120642,0.20121863,0.03012378,0.0002478624],"about_ca_topic_score_codex":0.039260756,"about_ca_topic_score_gemma":0.0348491,"teacher_disagreement_score":0.039260756,"about_ca_system_score_codex":0.008010705,"about_ca_system_score_gemma":0.00816008,"threshold_uncertainty_score":0.07806444},"labels":[],"label_agreement":null},{"id":"W2248010006","doi":"","title":"Not on My Vacation? Service Encounters between Able-Bodied and Disabled Hotel Guests","year":2014,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Tourism; Service (business); Marketing; Business; Quarter (Canadian coin); Exploratory research; Sharing economy; Disabled people; Space (punctuation); Advertising; Public relations; Psychology; Sociology; Applied psychology; Political science; Geography; Computer science","score_opus":0.016421830531766546,"score_gpt":0.24581713098329827,"score_spread":0.22939530045153173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2248010006","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983339,0.000121925215,0.00004913162,0.00034478595,0.000010486976,0.0000035415642,0.00002795447,0.0000011736721,0.0011072023],"genre_scores_gemma":[0.9993061,0.00008764897,0.000041352803,0.000110262146,0.000004626383,0.0000031860864,0.000018951694,9.4707434e-7,0.00042692263],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9989812,0.00055810605,0.000057591344,0.0000497532,0.00010408166,0.00024925024],"domain_scores_gemma":[0.99690324,0.0013155343,0.00063660875,0.00007797532,0.0001686432,0.00089799945],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014560048,0.00014149025,0.00034733853,0.0004284526,0.0014328681,0.0028522103,0.00028744515,0.00071611226,0.0045105782],"category_scores_gemma":[0.00659819,0.00014579097,0.00030753983,0.00044001758,0.0009956335,0.0013176453,0.0017477818,0.0008133616,0.00041427347],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012432876,0.00042630307,0.64511293,0.00028746342,0.00012295092,0.0037270628,0.3002531,0.00038690676,0.0007751286,0.0030567641,0.004358459,0.040249664],"study_design_scores_gemma":[0.000014340152,0.0002903158,0.15861304,0.00008294249,0.000027888967,0.0012073753,0.8337027,0.0005428124,0.00013636902,0.0006318691,0.0047126934,0.00003766625],"about_ca_topic_score_codex":0.0075380784,"about_ca_topic_score_gemma":0.011204932,"teacher_disagreement_score":0.0075380784,"about_ca_system_score_codex":0.0006491137,"about_ca_system_score_gemma":0.00051099824,"threshold_uncertainty_score":0.015089393},"labels":[],"label_agreement":null},{"id":"W2253000941","doi":"10.5539/res.v8n1p166","title":"Constructing Marketing Indicators and Measuring the Satisfaction of Asian International Students in the Higher Education Sector","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Reputation; Promotion (chess); Marketing; Higher education; Sample (material); Marketing mix; Business; Descriptive statistics; Population; Product (mathematics); Economics; Political science; Economic growth; Sociology; Statistics; Mathematics","score_opus":0.044327971357606646,"score_gpt":0.31053075200455715,"score_spread":0.2662027806469505,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2253000941","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9806322,0.001341848,0.004755209,0.0002547802,0.00002318868,0.00009310345,0.00026029936,0.000015515583,0.01262401],"genre_scores_gemma":[0.9938899,0.0010638468,0.0041736653,0.000050930306,0.0000132777195,0.00006767857,0.00027211642,0.0000032725638,0.0004653137],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799263,0.0011196472,0.00027262745,0.00008262176,0.0004368678,0.00009553857],"domain_scores_gemma":[0.99727255,0.0008531176,0.0008236188,0.000084585765,0.00081849005,0.00014760955],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037863369,0.0002394685,0.00020552536,0.0027396062,0.00028487731,0.0015549501,0.0002479186,0.00025647672,0.00084449915],"category_scores_gemma":[0.005334236,0.000117896045,0.00032939063,0.004862302,0.00031800137,0.0009129607,0.0006663202,0.0002886623,0.00017986809],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013155179,0.00018811315,0.79289865,0.00054271606,0.000118630844,0.00006959344,0.0027975289,0.00048140867,0.0019140042,0.0020830333,0.0011219062,0.1976529],"study_design_scores_gemma":[0.000012679523,0.0005335126,0.9693526,0.0003449684,0.00016704752,0.00012767174,0.016764162,0.0033703698,0.0024225726,0.00090414,0.005976591,0.000023641456],"about_ca_topic_score_codex":0.0023583993,"about_ca_topic_score_gemma":0.0040723747,"teacher_disagreement_score":0.0037863369,"about_ca_system_score_codex":0.00043376625,"about_ca_system_score_gemma":0.0010342977,"threshold_uncertainty_score":0.0200243},"labels":[],"label_agreement":null},{"id":"W2260071405","doi":"10.1177/1096348015584439","title":"Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers","year":2015,"lang":"en","type":"article","venue":"Journal of Hospitality & Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":45,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Tourism; Word of mouth; Business; Marketing; Service quality; China; Context (archaeology); Advertising; Product (mathematics); Customer satisfaction; Mainland China; Service (business); Geography","score_opus":0.25816770751190005,"score_gpt":0.5029393070356646,"score_spread":0.24477159952376454,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2260071405","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99974257,0.0000073866727,0.0000075551316,0.000007843285,5.447217e-7,0.0000018914272,0.000003991722,1.6546599e-7,0.00022801026],"genre_scores_gemma":[0.9995746,0.000021136395,0.000024124549,0.00002671656,0.0000011819824,0.0000046430187,0.000016875783,8.4444844e-7,0.00032985312],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996426,0.0001328109,0.000018844696,0.000035042558,0.000063550106,0.00010712862],"domain_scores_gemma":[0.9984877,0.0003706544,0.00045475306,0.000071838156,0.0002071297,0.00040784798],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007660019,0.00020315521,0.00028874128,0.000566003,0.0012127241,0.0018634879,0.0002461169,0.00044049145,0.0017915649],"category_scores_gemma":[0.002285333,0.00022552126,0.0002690058,0.00066295103,0.0009169796,0.0008840123,0.00094452634,0.00075851526,0.00020953758],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020169732,0.00057107944,0.81110626,0.000036242505,0.000040772065,0.000681997,0.17970361,0.0000610574,0.0014536071,0.00023292907,0.0002473407,0.0056634652],"study_design_scores_gemma":[0.000006953413,0.0002999519,0.7283437,0.000013217879,0.000011745916,0.00024044496,0.26989198,0.00017308745,0.00016396219,0.000043696844,0.00079588953,0.00001527626],"about_ca_topic_score_codex":0.017249098,"about_ca_topic_score_gemma":0.030730175,"teacher_disagreement_score":0.017249098,"about_ca_system_score_codex":0.0005761382,"about_ca_system_score_gemma":0.00055344315,"threshold_uncertainty_score":0.034297407},"labels":[],"label_agreement":null},{"id":"W2261046938","doi":"10.1080/10696679.2000.11501871","title":"Integrating Transactional and Relational Marketing Exchange: A Pluralistic Perspective","year":2000,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":87,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Transactional leadership; Perspective (graphical); Order (exchange); Marketing; Context (archaeology); Transactional analysis; Proposition; Relationship marketing; Variety (cybernetics); Perception; Business; Knowledge management; Marketing management; Computer science; Public relations; Psychology; Epistemology; Social psychology; Political science","score_opus":0.02105604373299762,"score_gpt":0.27570501993742036,"score_spread":0.25464897620442273,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2261046938","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1210335,0.0140037155,0.32130828,0.06936857,0.0008497633,0.00039067026,0.000050070023,0.0001078034,0.47288767],"genre_scores_gemma":[0.9613387,0.002911643,0.027070623,0.0019159886,0.00058187166,0.00013831319,0.000018745575,0.000031476124,0.0059926864],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9903218,0.0058731046,0.00036176902,0.00051644375,0.0022054557,0.0007213809],"domain_scores_gemma":[0.9912956,0.0044763563,0.0011275683,0.0008313989,0.0009342683,0.0013347641],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010326169,0.000715319,0.0010142877,0.0035373801,0.004494888,0.020165963,0.0016349138,0.004143488,0.0035430219],"category_scores_gemma":[0.007946571,0.0007919272,0.0009551152,0.0022835678,0.021512603,0.025634095,0.007956389,0.0050389483,0.0003123894],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000018010038,0.000050109105,0.0007082233,0.000078092795,0.000020745962,0.00020528868,0.009428936,0.000573862,0.00017625677,0.9789337,0.00044204373,0.009364824],"study_design_scores_gemma":[0.000022227374,0.00006822038,0.0011413761,0.00022246703,0.00004608958,0.00047729793,0.014330557,0.0059047686,0.00020524237,0.9478983,0.029650725,0.00003274349],"about_ca_topic_score_codex":0.001613954,"about_ca_topic_score_gemma":0.0017933054,"teacher_disagreement_score":0.020165963,"about_ca_system_score_codex":0.0048234756,"about_ca_system_score_gemma":0.0036979949,"threshold_uncertainty_score":0.05461061},"labels":[],"label_agreement":null},{"id":"W2261910580","doi":"10.2139/ssrn.1617379","title":"An Examination of the Effects of Perceived Quality, Price-Value and Satisfaction of Golf Tourists' Behavioural Intentions: A Structural Model","year":2007,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island","funders":"","keywords":"Value (mathematics); Quality (philosophy); Psychology; Advertising; Social psychology; Marketing; Business; Statistics; Mathematics","score_opus":0.014401191413284248,"score_gpt":0.275775694879579,"score_spread":0.26137450346629476,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2261910580","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99451137,0.00013062682,0.002901436,0.00045282804,0.000036123867,0.00012336989,0.00038530485,0.000048484966,0.0014104381],"genre_scores_gemma":[0.9958009,0.00010972984,0.0012500077,0.00008042819,0.00003213339,0.00017205598,0.0005572315,0.00001685376,0.001980612],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9930334,0.0047196597,0.0002503535,0.0008049731,0.00037476627,0.0008168044],"domain_scores_gemma":[0.92782205,0.06293981,0.0027003384,0.0022097093,0.0020979017,0.0022302088],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011719479,0.0023393177,0.0027989047,0.0017133608,0.0027209464,0.003970542,0.0049458332,0.0034578869,0.022940854],"category_scores_gemma":[0.020302067,0.0018233472,0.0069642277,0.0021057974,0.0031852755,0.002686269,0.0041638333,0.0052513937,0.0015448234],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.010172394,0.016241578,0.8398356,0.0007051014,0.010455654,0.0013890874,0.01237746,0.05100924,0.0051150983,0.0255696,0.002954083,0.024175016],"study_design_scores_gemma":[0.0028380528,0.012816615,0.5248847,0.00031869384,0.01204846,0.00046284628,0.011498453,0.41654146,0.0020119052,0.012874565,0.0033962023,0.00030812868],"about_ca_topic_score_codex":0.08335211,"about_ca_topic_score_gemma":0.06612011,"teacher_disagreement_score":0.08335211,"about_ca_system_score_codex":0.004422976,"about_ca_system_score_gemma":0.0065222275,"threshold_uncertainty_score":0.16573393},"labels":[],"label_agreement":null},{"id":"W2261933943","doi":"","title":"Exploring the Purchasing Experience of Cross-Cultural Consumers in Northern Remote, Rural Communities: Thompson, Manitoba","year":2015,"lang":"en","type":"article","venue":"Journal of rural and community development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"University College of the North; University of Winnipeg","funders":"","keywords":"Purchasing; Business; Population; Service (business); Marketing; Customer base; Livelihood; Resource (disambiguation); Economic growth; Geography; Sociology; Economics; Agriculture","score_opus":0.14892209683747348,"score_gpt":0.30681902685134577,"score_spread":0.15789693001387228,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2261933943","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987016,0.00004606312,0.000016305139,0.00011945426,0.0000025328627,0.0000062111835,0.000014357873,0.0000010248713,0.0010924926],"genre_scores_gemma":[0.9976674,0.00020689993,0.00009649455,0.00017908242,0.0000024068495,0.000010089341,0.000027285108,0.0000037897719,0.0018066083],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99968374,0.00010996373,0.000009833802,0.000023708679,0.000056579865,0.000116109404],"domain_scores_gemma":[0.999212,0.00019936256,0.00008769632,0.000023048706,0.00017328009,0.00030457837],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00071116193,0.00030009146,0.00034495757,0.00063463213,0.008963808,0.0024492086,0.00067095965,0.0005298932,0.0031794913],"category_scores_gemma":[0.0012597829,0.00038762187,0.00019499395,0.001319822,0.0020759127,0.00075095275,0.0016817574,0.0009334201,0.0002536681],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006125593,0.00014213583,0.08810054,0.000051038773,0.000012752735,0.0024264024,0.9016905,0.00003459033,0.001219218,0.00026691268,0.0006412668,0.0053534154],"study_design_scores_gemma":[0.0000022819702,0.00004920599,0.04505651,0.000029760673,0.0000059273348,0.00022652528,0.9523571,0.00005792588,0.000066620676,0.000031264586,0.0021073308,0.000009612256],"about_ca_topic_score_codex":0.70038605,"about_ca_topic_score_gemma":0.90313834,"teacher_disagreement_score":0.29961395,"about_ca_system_score_codex":0.0049385736,"about_ca_system_score_gemma":0.00531729,"threshold_uncertainty_score":0.60275686},"labels":[],"label_agreement":null},{"id":"W2264806039","doi":"10.3990/2.347","title":"On the effect of measurement model misspecification in PLS Path Modeling: the reflective case","year":2015,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Robustness (evolution); Structural equation modeling; Computer science; CLARITY; Monte Carlo method; Context (archaeology); Focus (optics); Path (computing); Perspective (graphical); Econometrics; Data mining; Algorithm; Artificial intelligence; Machine learning; Statistics; Mathematics","score_opus":0.1578018051013108,"score_gpt":0.29926512650631837,"score_spread":0.14146332140500756,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2264806039","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.21133475,0.004033679,0.7331701,0.023637196,0.0005846263,0.0008514265,0.00032088236,0.0005889577,0.025478465],"genre_scores_gemma":[0.8952051,0.0008496274,0.099230066,0.0021557482,0.00026295456,0.0005013481,0.0001460435,0.00021204307,0.0014370112],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.638467,0.31680548,0.010023404,0.014119994,0.018076979,0.0025072028],"domain_scores_gemma":[0.08420543,0.8594421,0.022296969,0.027573325,0.005931804,0.0005503479],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.28583765,0.0022930729,0.0022425724,0.0024420144,0.0027936937,0.0066880696,0.0033986482,0.006613767,0.007323288],"category_scores_gemma":[0.7087407,0.0017254509,0.0032977373,0.0039876997,0.009996879,0.012601492,0.005579785,0.011171935,0.000915684],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0025883839,0.0008085202,0.13680087,0.0020958323,0.0037246698,0.003321236,0.01570221,0.14128082,0.0016971983,0.47750014,0.006628379,0.2078517],"study_design_scores_gemma":[0.0007012016,0.0024573859,0.034423724,0.0024447155,0.0023489632,0.0022718976,0.0056560123,0.4370188,0.0074661924,0.49310422,0.011587904,0.0005189823],"about_ca_topic_score_codex":0.006403706,"about_ca_topic_score_gemma":0.004863467,"teacher_disagreement_score":0.28583765,"about_ca_system_score_codex":0.00363287,"about_ca_system_score_gemma":0.0039453413,"threshold_uncertainty_score":0.8806893},"labels":[],"label_agreement":null},{"id":"W2273170951","doi":"10.5539/ijms.v8n1p107","title":"The Relationship between Customer Relationship Management and Using Decision to the Product Service of Customers: A Case Study in Vietnam","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Vietnamese; Business; Marketing; Service (business); Service product management; Product (mathematics); Competence (human resources); Service design; Service provider; Psychology","score_opus":0.10621482702583768,"score_gpt":0.36597289066411576,"score_spread":0.2597580636382781,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2273170951","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979086,0.000109281194,0.0001247382,0.00031771857,0.000004446996,0.000029547753,0.000013128215,0.0000015214557,0.0014909878],"genre_scores_gemma":[0.99756193,0.000359935,0.00037411402,0.00012228129,0.00000420976,0.000025797992,0.000016203108,0.0000029326036,0.0015325821],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9988337,0.00063292554,0.00004801889,0.00007896888,0.00011098568,0.0002954866],"domain_scores_gemma":[0.9974407,0.001277898,0.00029262577,0.000057380646,0.00020448201,0.0007268201],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014561337,0.0002965785,0.00031970275,0.00063559,0.004818205,0.0017234103,0.0007942515,0.0011713817,0.0026021341],"category_scores_gemma":[0.00245138,0.00038588827,0.00033986042,0.0010035784,0.0014560173,0.0009337745,0.001051079,0.0013830898,0.00018476044],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00051410997,0.0056529203,0.22214718,0.0006435764,0.0000842768,0.13063237,0.5819275,0.0016385518,0.0040580044,0.0068636104,0.0035710782,0.042266883],"study_design_scores_gemma":[0.000072251,0.0018975247,0.1167341,0.00022636533,0.00006684687,0.019643437,0.84079075,0.0036449796,0.0021279326,0.00069854886,0.01401772,0.000079612495],"about_ca_topic_score_codex":0.05445748,"about_ca_topic_score_gemma":0.08340364,"teacher_disagreement_score":0.05445748,"about_ca_system_score_codex":0.004040813,"about_ca_system_score_gemma":0.0029527564,"threshold_uncertainty_score":0.10828102},"labels":[],"label_agreement":null},{"id":"W2274969710","doi":"10.5539/ibr.v9n3p25","title":"The Effect of Tourists’ National Culture on Perceived Performance of Restaurants in Petra, Jordan","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Accommodation; Entertainment; Product (mathematics); Business; Sanitation; Service (business); Marketing; Quality (philosophy); Advertising; Service quality; Perception; Tourism; Psychology; Geography; Political science; Engineering","score_opus":0.040851889095901574,"score_gpt":0.34589282399165283,"score_spread":0.30504093489575124,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2274969710","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996086,0.00001670803,0.000005497013,0.000012873455,5.3113763e-7,6.7301585e-7,0.000009827711,3.7132673e-7,0.00034498164],"genre_scores_gemma":[0.99975795,0.000032040472,0.000015764761,0.0000061866945,9.3996675e-7,0.000001321684,0.000016969714,4.5845331e-7,0.0001682394],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996024,0.00017173195,0.000032811015,0.000030145284,0.0000869182,0.0000761572],"domain_scores_gemma":[0.9976574,0.0005171882,0.00076893653,0.00008286114,0.00037510248,0.00059853843],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006852866,0.00013138287,0.00015935407,0.00036167933,0.00050695305,0.0010351755,0.0001719128,0.00017731753,0.0019602682],"category_scores_gemma":[0.0015631209,0.00010104366,0.00021890562,0.00051821826,0.0005203025,0.00023215277,0.00052055967,0.00031060635,0.0002531489],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008844231,0.00008871449,0.9909531,0.000021953225,0.00003571573,0.00010967007,0.0039018132,0.00008640146,0.0005375653,0.000039621504,0.00008326884,0.0040536914],"study_design_scores_gemma":[0.0000010630313,0.00007851408,0.9886446,0.000007142992,0.000005827183,0.00003294317,0.010916398,0.00008707018,0.00007907783,0.0000063967786,0.00013748108,0.000003472701],"about_ca_topic_score_codex":0.01750963,"about_ca_topic_score_gemma":0.03322386,"teacher_disagreement_score":0.01750963,"about_ca_system_score_codex":0.0006035848,"about_ca_system_score_gemma":0.00054362614,"threshold_uncertainty_score":0.03481543},"labels":[],"label_agreement":null},{"id":"W2278479652","doi":"","title":"To Grow Profitably, Manage Customer Value, Not Customer Relationships","year":2003,"lang":"en","type":"article","venue":"The Journal of Bank Cost & Management Accounting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer profitability; Business; Customer retention; Customer equity; Marketing; Shareholder value; Customer to customer; Customer lifetime value; Customer delight; Customer advocacy; Profitability index; Finance; Financial institution; Liberian dollar; Return on investment; Shareholder; Economics; Corporate governance; Microeconomics; Profit (economics); Service (business)","score_opus":0.03963168054499433,"score_gpt":0.26322191719691573,"score_spread":0.2235902366519214,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2278479652","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.01196065,0.022292236,0.019229835,0.31296563,0.0090992395,0.00014023313,0.0003522194,0.001069329,0.62289065],"genre_scores_gemma":[0.17724118,0.03223588,0.029446416,0.20130588,0.007272725,0.0003063186,0.0007026955,0.0013752949,0.55011356],"study_design_codex":"not_applicable","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99739826,0.00055708067,0.000082767045,0.00026771854,0.0013145168,0.00037969247],"domain_scores_gemma":[0.9935869,0.0013014901,0.00061291206,0.0005785216,0.0015211419,0.0023989691],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021859217,0.0007655542,0.00037352846,0.00077574205,0.0024746682,0.01565394,0.0014268645,0.0048210113,0.04476972],"category_scores_gemma":[0.007689499,0.00029904474,0.00023625651,0.0012434267,0.0039237984,0.014090709,0.0054264157,0.0049654385,0.0394009],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003919129,0.00015229873,0.002494756,0.0004192842,0.000030345916,0.00025057205,0.0018470307,0.00016014853,0.0028420677,0.103440404,0.61349225,0.27483177],"study_design_scores_gemma":[0.000009616749,0.00005856193,0.0012609445,0.00036779625,0.000013953083,0.0004646362,0.0018698134,0.00018659978,0.0006718524,0.03131222,0.9637615,0.00002253962],"about_ca_topic_score_codex":0.0025959057,"about_ca_topic_score_gemma":0.004461125,"teacher_disagreement_score":0.04476972,"about_ca_system_score_codex":0.0019723077,"about_ca_system_score_gemma":0.004267509,"threshold_uncertainty_score":0.14976966},"labels":[],"label_agreement":null},{"id":"W2281565025","doi":"10.12735/jbm.v4i4p39","title":"Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome","year":2015,"lang":"en","type":"article","venue":"Journal of Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Outcome (game theory); Service (business); Customer advocacy; Process management; Perception; Customer retention; Marketing; Customer service; Service quality; Psychology; Mathematics; Neuroscience","score_opus":0.03699565430713775,"score_gpt":0.3039914932305248,"score_spread":0.2669958389233871,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2281565025","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99292964,0.000058090645,0.00032537038,0.00027413358,0.0000057917196,0.00001133315,0.000012148159,0.000004293099,0.006379298],"genre_scores_gemma":[0.9997594,0.000019557083,0.00006433457,0.000020686519,0.0000016796838,0.0000033636425,0.000006378849,0.000001378376,0.0001233768],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9954135,0.0027640853,0.00012364275,0.00013977036,0.0009792218,0.00057986216],"domain_scores_gemma":[0.9768935,0.01356231,0.0027608438,0.0005306758,0.0022682408,0.0039845724],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002618443,0.00023625202,0.00019964592,0.0006448999,0.0008799373,0.0031547602,0.00043581973,0.00070653454,0.003020177],"category_scores_gemma":[0.01389455,0.00011941932,0.0002855596,0.000423153,0.00215637,0.0012356715,0.0019072264,0.0015293726,0.00022434254],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013032123,0.002406241,0.8084375,0.0001757051,0.0001843505,0.0006704224,0.07453316,0.0010395793,0.0067002517,0.011783241,0.0013646259,0.09140171],"study_design_scores_gemma":[0.000041003954,0.0010586997,0.9083118,0.00009829782,0.00008659668,0.00061580737,0.07835604,0.0033870747,0.0016021595,0.0028900984,0.0034827413,0.00006972294],"about_ca_topic_score_codex":0.005093,"about_ca_topic_score_gemma":0.006133591,"teacher_disagreement_score":0.005093,"about_ca_system_score_codex":0.0014975814,"about_ca_system_score_gemma":0.00138259,"threshold_uncertainty_score":0.013847828},"labels":[],"label_agreement":null},{"id":"W2281857063","doi":"10.1007/978-3-319-17383-2_33","title":"Organizational Culture and Services Management in Canada, Mexico and the United States: An Empirical Study of Commercial Banking","year":2015,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal; Université de Montréal; Concordia University","funders":"","keywords":"Bureaucracy; Business; Organizational culture; Perspective (graphical); Service (business); Marketing; Principal (computer security); Public relations; Management; Political science; Economics","score_opus":0.025819779710928907,"score_gpt":0.277127204016989,"score_spread":0.25130742430606007,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2281857063","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9967982,0.00057483115,0.000033659664,0.0005281484,0.000008215353,0.00001227823,0.00016194231,0.0000020574785,0.0018806736],"genre_scores_gemma":[0.99597746,0.0012859401,0.00013890145,0.00024777168,0.000007946134,0.000022601138,0.00042075175,0.000005620436,0.0018929939],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991775,0.00016397472,0.00003314622,0.00005697334,0.00021399556,0.00035436006],"domain_scores_gemma":[0.9954223,0.0010727433,0.0009447022,0.0000963112,0.0011950688,0.0012688303],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011498755,0.00031119323,0.00049202685,0.002050252,0.0068281447,0.0039848182,0.0015890993,0.0010133161,0.0026780537],"category_scores_gemma":[0.004789661,0.00038791148,0.00042552626,0.007919394,0.0032847468,0.0015446005,0.0022430846,0.0022061802,0.00019921789],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001223287,0.00042298675,0.9397238,0.00003307942,0.000050887455,0.00019419951,0.040086184,0.0001937668,0.00012232835,0.0017306323,0.0027906864,0.01452911],"study_design_scores_gemma":[0.000011566884,0.000036716105,0.8768431,0.00011126931,0.000046166337,0.000058297584,0.11971053,0.00040309472,0.00007457285,0.00015212686,0.0025349255,0.000017636734],"about_ca_topic_score_codex":0.9873997,"about_ca_topic_score_gemma":0.995546,"teacher_disagreement_score":0.031401135,"about_ca_system_score_codex":0.031401135,"about_ca_system_score_gemma":0.039908182,"threshold_uncertainty_score":0.22783226},"labels":[],"label_agreement":null},{"id":"W2289757551","doi":"10.5539/ibr.v9n4p118","title":"Literature Review of Customer Service Value and Building Customer Value Model under the Internet Service Situation","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Customer advocacy; Business; Service (business); The Internet; Connotation; Value (mathematics); Service quality; Computer science; World Wide Web","score_opus":0.07156488621868803,"score_gpt":0.35677784296199044,"score_spread":0.2852129567433024,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2289757551","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008966131,0.95673734,0.0023296499,0.0063544996,0.00047814604,0.00003686321,0.00021362364,0.000019318411,0.024864526],"genre_scores_gemma":[0.06285271,0.93167585,0.00239886,0.0008804712,0.000325015,0.000037453527,0.00025229194,0.000006467382,0.001570949],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99882644,0.00039819727,0.00016011052,0.00010730649,0.0004386829,0.00006930164],"domain_scores_gemma":[0.99491984,0.0031515118,0.00039814092,0.00007413943,0.0013817986,0.00007444238],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00172318,0.00048254928,0.0005723545,0.007562904,0.0008162954,0.0024208103,0.0007085713,0.0009848891,0.0027028867],"category_scores_gemma":[0.0045850673,0.00023089077,0.000525173,0.017706957,0.0008865982,0.0033662624,0.00050641096,0.00075166696,0.0004376716],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006013684,0.00009245386,0.005101266,0.024115272,0.00012861691,0.00078576634,0.0026204656,0.0018222502,0.00046953422,0.07173868,0.054165315,0.8389002],"study_design_scores_gemma":[0.000018883862,0.00016469033,0.037930105,0.07293456,0.0006168153,0.0028650293,0.018218847,0.0035228804,0.001167509,0.055095613,0.8073442,0.000120847566],"about_ca_topic_score_codex":0.009530098,"about_ca_topic_score_gemma":0.010660721,"teacher_disagreement_score":0.009530098,"about_ca_system_score_codex":0.0021288514,"about_ca_system_score_gemma":0.0044635865,"threshold_uncertainty_score":0.01894927},"labels":[],"label_agreement":null},{"id":"W2295123651","doi":"10.2139/ssrn.1617250","title":"Examination of a Structural Model of Tourists' Behavioural Intentions","year":2008,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island","funders":"","keywords":"Psychology; Advertising; Social psychology; Business","score_opus":0.0335762111284312,"score_gpt":0.24687905964208906,"score_spread":0.21330284851365786,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2295123651","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9906782,0.00004933107,0.004727315,0.0013110597,0.000021783611,0.00007773971,0.00030391396,0.00004850257,0.0027823085],"genre_scores_gemma":[0.99768996,0.000034551387,0.0010554607,0.00004394277,0.000010803849,0.00005174816,0.00028604481,0.00000633569,0.0008212891],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9977168,0.0015101918,0.00007551787,0.00031113697,0.00013772046,0.00024859858],"domain_scores_gemma":[0.9593495,0.03463095,0.00253043,0.0011287216,0.0013582457,0.0010020531],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0050747595,0.00081167876,0.000955173,0.0009935835,0.0013581772,0.0029773093,0.0018396702,0.0019015842,0.013934545],"category_scores_gemma":[0.019219728,0.0007328874,0.0017930176,0.0013161045,0.0015936437,0.0017877079,0.0016749566,0.0027208715,0.0006861911],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019461835,0.0039126896,0.79247165,0.00028777678,0.0022024866,0.0009320519,0.012416674,0.061432205,0.001855912,0.09593366,0.003267206,0.023341449],"study_design_scores_gemma":[0.00083417504,0.0019780325,0.31126258,0.00017510957,0.00201724,0.00027562818,0.01139614,0.63270193,0.00061596377,0.036293678,0.0023100602,0.00013935332],"about_ca_topic_score_codex":0.07114691,"about_ca_topic_score_gemma":0.06745019,"teacher_disagreement_score":0.07114691,"about_ca_system_score_codex":0.0035219458,"about_ca_system_score_gemma":0.004499347,"threshold_uncertainty_score":0.14146554},"labels":[],"label_agreement":null},{"id":"W2295828795","doi":"10.1016/j.bushor.2016.02.003","title":"But you promised! Managing consumers’ psychological contracts","year":2016,"lang":"en","type":"article","venue":"Business Horizons","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Psychological contract; Business; Set (abstract data type); Reciprocal; Marketing; Law and economics; Public relations; Economics; Political science","score_opus":0.03569722731953576,"score_gpt":0.26664193664478236,"score_spread":0.2309447093252466,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2295828795","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1651701,0.0029700268,0.024618119,0.5243927,0.0026058336,0.00012638446,0.00009155116,0.0003239734,0.27970123],"genre_scores_gemma":[0.9360665,0.00078930194,0.0068882653,0.014159288,0.0005892607,0.000078730925,0.00005351306,0.00009007377,0.04128507],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9966355,0.0014581828,0.000063437656,0.00016646039,0.001089294,0.0005870942],"domain_scores_gemma":[0.9902346,0.0023321533,0.00060556416,0.0012173187,0.0028559794,0.0027544224],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008164813,0.00016972085,0.00017182383,0.0005721835,0.0043739164,0.009427847,0.000809157,0.0032083185,0.011522674],"category_scores_gemma":[0.026362207,0.00025920296,0.00030321814,0.00096256786,0.0045365603,0.011754178,0.0036007038,0.005079989,0.0018014036],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013988027,0.00030602075,0.023235247,0.00009377121,0.0000615203,0.00021088817,0.029421708,0.0009994796,0.0011502744,0.43526775,0.2179282,0.29118526],"study_design_scores_gemma":[0.00008099585,0.00020582917,0.02464693,0.0003743996,0.00007073368,0.0003244698,0.061457653,0.005504648,0.0010435408,0.36600837,0.5401218,0.00016066509],"about_ca_topic_score_codex":0.011960494,"about_ca_topic_score_gemma":0.01741096,"teacher_disagreement_score":0.011960494,"about_ca_system_score_codex":0.003837258,"about_ca_system_score_gemma":0.008567544,"threshold_uncertainty_score":0.043180168},"labels":[],"label_agreement":null},{"id":"W2299932205","doi":"10.5539/ibr.v9n5p36","title":"Examining Switching Intentions, Partial and Total Switching among Mobile Subscribers in Ghana","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Telecommunications; Mobile service; Mobile telephony; Service provider; Order (exchange); Service (business); Marketing; Advertising; Computer science; Mobile radio","score_opus":0.07383566232432379,"score_gpt":0.33560105449277916,"score_spread":0.2617653921684554,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2299932205","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997893,0.0000106349435,0.000009282918,0.000021382733,3.6771166e-7,0.0000019417919,0.000017797562,1.9349567e-7,0.0001491353],"genre_scores_gemma":[0.9998293,0.000022848815,0.000019874487,0.000009536083,7.2710395e-7,0.0000027425156,0.00003728571,2.7146837e-7,0.000077345576],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99967206,0.000110902285,0.000026368243,0.000033533193,0.000057174064,0.000100014295],"domain_scores_gemma":[0.9974235,0.0008163897,0.0011010151,0.00007009522,0.00020952529,0.0003794382],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000752175,0.00012693866,0.00016832535,0.0006543233,0.00044441002,0.0005986331,0.00018687,0.00032229637,0.0020052781],"category_scores_gemma":[0.0024539721,0.00016437688,0.00021632531,0.0010327903,0.0004768978,0.0005451275,0.0004932501,0.0004926466,0.00017054885],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000029076315,0.000051094168,0.99349964,0.000008135472,0.0000077423965,0.000056858506,0.003661441,0.000026863408,0.00012506144,0.000053433847,0.0000679081,0.002412802],"study_design_scores_gemma":[0.0000023787643,0.00007154297,0.9849364,0.000011968407,0.000007056883,0.00006315686,0.014422833,0.00023086646,0.000048929436,0.000025865618,0.00017639603,0.000002647538],"about_ca_topic_score_codex":0.029517384,"about_ca_topic_score_gemma":0.044706717,"teacher_disagreement_score":0.029517384,"about_ca_system_score_codex":0.0006193131,"about_ca_system_score_gemma":0.00040266293,"threshold_uncertainty_score":0.058691144},"labels":[],"label_agreement":null},{"id":"W2302244575","doi":"10.5539/res.v8n2p71","title":"Service Quality—Object of Business Excellence Measuring","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Vedecká Grantová Agentúra MŠVVaŠ SR a SAV","keywords":"Quality (philosophy); Service quality; Service (business); Excellence; Computer science; Object (grammar); Reliability (semiconductor); Quality management system; Process management; Quality function deployment; Knowledge management; Quality management; Marketing; Business; Artificial intelligence; New product development","score_opus":0.14141909487603238,"score_gpt":0.32195259285904054,"score_spread":0.18053349798300816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2302244575","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.095888905,0.146148,0.3144802,0.016446812,0.0020674814,0.0010256203,0.0017388186,0.0007419213,0.42146227],"genre_scores_gemma":[0.86905676,0.029937252,0.08482598,0.0016481349,0.0007344644,0.0004293819,0.0011199266,0.00009952159,0.012148471],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9802541,0.0072515383,0.0022694017,0.00148831,0.008168393,0.0005681317],"domain_scores_gemma":[0.98581064,0.0050101914,0.00287176,0.00083417585,0.004933109,0.0005400624],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009224449,0.000548634,0.0008015399,0.010319164,0.0010056428,0.0058543715,0.0011401501,0.0013019237,0.003443341],"category_scores_gemma":[0.014444593,0.00020340097,0.0006370555,0.012898798,0.004758428,0.004651563,0.0028751488,0.0010411736,0.0008275972],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000828659,0.00010954533,0.027911752,0.004157858,0.00017867825,0.00013433248,0.002483624,0.001562,0.0015159866,0.38938192,0.011333777,0.5611477],"study_design_scores_gemma":[0.00004125486,0.0008384868,0.13922577,0.007202267,0.00041872796,0.0019596957,0.012064507,0.010723448,0.0063074515,0.29074958,0.5302593,0.00020955683],"about_ca_topic_score_codex":0.0021363492,"about_ca_topic_score_gemma":0.0012141846,"teacher_disagreement_score":0.010319164,"about_ca_system_score_codex":0.004177427,"about_ca_system_score_gemma":0.0038467038,"threshold_uncertainty_score":0.048784137},"labels":[],"label_agreement":null},{"id":"W2307461495","doi":"10.4172/1204-5357.1000135","title":"The Wine Sector in the Digital Era: An Empirical Evaluation of E-quality Opportunities","year":2015,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Navigability; Loyalty; Usability; Quality (philosophy); Construct (python library); Customer satisfaction; Psychology; Marketing; Computer science; Business; Geography","score_opus":0.24089892437441043,"score_gpt":0.36587823924734286,"score_spread":0.12497931487293243,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2307461495","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99760497,0.0001090898,0.00010030099,0.000053902262,0.0000038721855,0.00011962253,0.000052724823,0.00000162254,0.0019537911],"genre_scores_gemma":[0.99844354,0.00023984897,0.00034126887,0.000058034762,0.000011221983,0.00011088754,0.000098945726,0.0000032278897,0.00069311983],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9959279,0.0020822491,0.00027044278,0.00023623377,0.0010450026,0.00043818605],"domain_scores_gemma":[0.9678095,0.01939352,0.0047843466,0.0010459769,0.004140384,0.002826323],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0090798875,0.00020490254,0.0003650149,0.0021853757,0.0010061364,0.0028900206,0.00058965484,0.0008023412,0.0036754536],"category_scores_gemma":[0.021147951,0.00023166566,0.000458172,0.0025769938,0.0010756478,0.003021468,0.0018201821,0.0009406669,0.0005749317],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014600671,0.0149942655,0.8291471,0.0012871954,0.00013272735,0.0012147017,0.03524641,0.000551197,0.0017365782,0.0023893805,0.0013526627,0.11048771],"study_design_scores_gemma":[0.00011575104,0.0042915856,0.89832747,0.00034460536,0.00010567857,0.00032087823,0.08561099,0.0021838788,0.0011061396,0.00036538867,0.0071866116,0.000040963467],"about_ca_topic_score_codex":0.0022595902,"about_ca_topic_score_gemma":0.002883268,"teacher_disagreement_score":0.0090798875,"about_ca_system_score_codex":0.0012914484,"about_ca_system_score_gemma":0.0012652226,"threshold_uncertainty_score":0.048019588},"labels":[],"label_agreement":null},{"id":"W2309134478","doi":"10.1108/jbim-08-2014-0156","title":"Multiple marketing plans: an analytical template","year":2016,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Marketing; Business; Distrust; Stakeholder; Adversarial system; Originality; Marketing research; Value (mathematics); Marketing strategy; Business marketing; Public relations; Qualitative research; Computer science; Sociology; Political science","score_opus":0.06721209280283418,"score_gpt":0.2646573787480021,"score_spread":0.19744528594516791,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2309134478","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03401313,0.0011085704,0.8079422,0.025666056,0.0007806286,0.028316349,0.0011355852,0.00089313294,0.10014438],"genre_scores_gemma":[0.09062205,0.00085103617,0.8834562,0.0012293835,0.00014125046,0.012618462,0.0005532004,0.00019983917,0.010328529],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.96248686,0.025031555,0.0030112094,0.002396502,0.006095836,0.0009780069],"domain_scores_gemma":[0.92604464,0.045182753,0.005983328,0.008844114,0.011306045,0.0026391814],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.050697174,0.0013847788,0.00087337644,0.007076502,0.0068444842,0.011663483,0.004184934,0.0029956647,0.008913549],"category_scores_gemma":[0.05904604,0.001566424,0.0014116814,0.005349981,0.010519449,0.016606472,0.009475898,0.004652305,0.0023065184],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010321785,0.00045511022,0.007353216,0.0014926866,0.000036924463,0.0013885009,0.121884614,0.0027516112,0.0019537325,0.5976504,0.022672348,0.24225755],"study_design_scores_gemma":[0.00007844573,0.00031882536,0.0042464826,0.003534493,0.00004951433,0.0012663264,0.12633085,0.012393685,0.003125541,0.32855436,0.5199575,0.0001439509],"about_ca_topic_score_codex":0.002967509,"about_ca_topic_score_gemma":0.0051532215,"teacher_disagreement_score":0.050697174,"about_ca_system_score_codex":0.008681516,"about_ca_system_score_gemma":0.022770545,"threshold_uncertainty_score":0.26811552},"labels":[],"label_agreement":null},{"id":"W2314457564","doi":"10.5539/ibr.v9n6p112","title":"Why Dissatisfied Mobile Subscribers Stay: Role of Service Use Experience, Commitment and Corporate Reputation","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Reputation; Loyalty; Business; Context (archaeology); Marketing; Loyalty business model; Service (business); Conceptual model; Structural equation modeling; Affect (linguistics); Service provider; Conceptual framework; Advertising; Psychology; Service quality; Sociology; Computer science","score_opus":0.10683935396872259,"score_gpt":0.3450043538151013,"score_spread":0.23816499984637873,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2314457564","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99963474,0.000026114727,0.000021836222,0.00006352107,9.858039e-7,0.0000016209723,0.000011976279,5.5649554e-7,0.00023864434],"genre_scores_gemma":[0.9997831,0.000021076605,0.000015789321,0.000017138165,0.0000017747391,0.0000012752015,0.000020679634,5.5930883e-7,0.00013861747],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996754,0.00011528828,0.000026249854,0.000034484026,0.000059563736,0.000089046174],"domain_scores_gemma":[0.9949969,0.0020945363,0.0017609276,0.00013556729,0.00028695297,0.00072513893],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007547087,0.000088385306,0.00021588766,0.00044346042,0.0004571867,0.001395535,0.00029310444,0.0004680074,0.003449479],"category_scores_gemma":[0.0049859826,0.00009667927,0.00023265045,0.0006024193,0.00046210465,0.0006217598,0.00043540844,0.0006714576,0.0002742705],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000056971214,0.00008058477,0.99108315,0.000009293707,0.000017777238,0.000111551875,0.0032010633,0.000043143707,0.00019004899,0.00009370998,0.00009920948,0.005013543],"study_design_scores_gemma":[0.0000018993436,0.00006226512,0.991232,0.0000067927094,0.000013017293,0.0000918679,0.007994652,0.00035124127,0.00004721649,0.00004059895,0.00015424231,0.0000042149873],"about_ca_topic_score_codex":0.009621322,"about_ca_topic_score_gemma":0.014692701,"teacher_disagreement_score":0.009621322,"about_ca_system_score_codex":0.00034819805,"about_ca_system_score_gemma":0.00041637738,"threshold_uncertainty_score":0.019130647},"labels":[],"label_agreement":null},{"id":"W2324003150","doi":"10.1177/205157070802300202","title":"A Comparison of the Effects of the First Impression and the Last Impression in a Selling Context","year":2008,"lang":"en","type":"article","venue":"Recherche et Applications en Marketing (English Edition)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Impression; Impression formation; Context (archaeology); Impression management; Psychology; Precedent; Quality (philosophy); Social psychology; Structural equation modeling; Marketing; Advertising; Business; Perception; Computer science; Social perception; Epistemology; Political science; History","score_opus":0.04246436458528447,"score_gpt":0.3078044830542413,"score_spread":0.26534011846895683,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2324003150","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99554306,0.00029452547,0.00014634636,0.00005275638,0.000020667165,0.00003180787,0.000041258612,0.000008497064,0.0038611218],"genre_scores_gemma":[0.9992416,0.000085482854,0.00015235886,0.000027432192,0.000018914687,0.000017673892,0.00004801523,0.0000072171047,0.00040129575],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99423003,0.0030297758,0.0002993677,0.0004393398,0.0015805988,0.0004208716],"domain_scores_gemma":[0.8919253,0.08407265,0.009826018,0.0035600956,0.0042058695,0.0064102015],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006574569,0.00046721424,0.00061512674,0.0011526352,0.0007392615,0.0021533424,0.00051435,0.00071511755,0.0044722166],"category_scores_gemma":[0.04826759,0.00033776843,0.0011248769,0.00079888524,0.001385771,0.0014847859,0.0016052267,0.0014983438,0.00042427387],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.03213033,0.0064881635,0.8172576,0.00073029025,0.0011745908,0.00090215536,0.017562509,0.0011132628,0.023236785,0.0017569062,0.0008499944,0.096797414],"study_design_scores_gemma":[0.00007928309,0.0025627345,0.9935789,0.000028119519,0.00013485918,0.00009895296,0.002007534,0.00037653002,0.00070532056,0.00016670188,0.00022881587,0.00003224226],"about_ca_topic_score_codex":0.0038075354,"about_ca_topic_score_gemma":0.004790432,"teacher_disagreement_score":0.006574569,"about_ca_system_score_codex":0.0010697356,"about_ca_system_score_gemma":0.00073564297,"threshold_uncertainty_score":0.03477007},"labels":[],"label_agreement":null},{"id":"W2325172568","doi":"10.5539/ijms.v8n2p147","title":"Internal Marketing: Employee Satisfaction and Word of Mouth in Guilan’s Saderat Bank","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Internal marketing; Marketing; Structural equation modeling; Variance (accounting); Business; Word of mouth; Empowerment; Banking industry; Business administration; Economics; Mathematics; Statistics; Finance; Accounting","score_opus":0.030796286423130682,"score_gpt":0.29512673818074686,"score_spread":0.26433045175761616,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2325172568","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991346,0.00004533841,0.000016298136,0.00017048087,0.0000044716985,0.0000026777825,0.00002352076,0.0000010633327,0.00060163497],"genre_scores_gemma":[0.99934226,0.000036473433,0.00002161839,0.000059793125,0.000005281117,0.000003658667,0.000038426497,8.359424e-7,0.0004916425],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994759,0.00015861588,0.00003987228,0.000040462346,0.00015262626,0.00013245878],"domain_scores_gemma":[0.99758184,0.0007481442,0.00085234153,0.000044827084,0.0003054495,0.0004673897],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010058326,0.0001553373,0.00020676779,0.0005564059,0.0007193845,0.0009995179,0.0001685015,0.00045148836,0.005374691],"category_scores_gemma":[0.0024373643,0.00013119908,0.00037408117,0.00060982606,0.00050872326,0.00050106726,0.00040927515,0.00079681684,0.00047754057],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016293721,0.000560355,0.98438144,0.00002581153,0.000030396686,0.00015547207,0.0033734085,0.00007237139,0.0003655335,0.00021131661,0.000999923,0.009661014],"study_design_scores_gemma":[0.0000065683753,0.00015273264,0.9923625,0.00001494735,0.000018581532,0.00008192577,0.0062544993,0.0003726709,0.00015035154,0.0000553162,0.00052374345,0.000006145611],"about_ca_topic_score_codex":0.008650505,"about_ca_topic_score_gemma":0.008673624,"teacher_disagreement_score":0.008650505,"about_ca_system_score_codex":0.0007579106,"about_ca_system_score_gemma":0.00088345236,"threshold_uncertainty_score":0.017980158},"labels":[],"label_agreement":null},{"id":"W2329133423","doi":"10.1300/j366v01n03_03","title":"Relational Contexts of Conflict Resolution Strategies in International Joint Ventures","year":2002,"lang":"en","type":"article","venue":"Journal of Relationship Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Windsor","funders":"","keywords":"Mainland; Legalism (Western philosophy); Forcing (mathematics); Mainland China; China; Conflict resolution; Business; Joint (building); Power (physics); Resolution (logic); Marketing; Political science; Geography; Computer science","score_opus":0.08016787196132204,"score_gpt":0.2764516634741684,"score_spread":0.19628379151284636,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2329133423","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97772425,0.00042254015,0.0023358273,0.0006223318,0.000015009994,0.000031991738,0.00002512275,0.0000088834895,0.01881416],"genre_scores_gemma":[0.99962926,0.00005874818,0.00016277283,0.00001621071,0.000003289899,0.000006873918,0.000007430961,0.0000016167487,0.000113834954],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9945733,0.0041539446,0.00014862843,0.0002275576,0.0003671912,0.0005293749],"domain_scores_gemma":[0.9872903,0.0072279098,0.002918065,0.00041189257,0.0006227975,0.0015288729],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031166538,0.00018530365,0.0002141122,0.00088566565,0.002378694,0.0054336935,0.00042810847,0.00056890765,0.0027542256],"category_scores_gemma":[0.0148994755,0.000230018,0.00012660526,0.0010649348,0.0035761287,0.0017926549,0.003555797,0.00085264555,0.00014947052],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00069100084,0.0012525696,0.26141465,0.000553846,0.00019634177,0.004169155,0.47315422,0.0040712403,0.008414818,0.17396522,0.0020969994,0.07001992],"study_design_scores_gemma":[0.00009707959,0.00044754968,0.3532314,0.00032026216,0.00012049553,0.001386997,0.55272424,0.0062167896,0.0018967651,0.054310214,0.02913458,0.00011357062],"about_ca_topic_score_codex":0.0022092506,"about_ca_topic_score_gemma":0.0026199764,"teacher_disagreement_score":0.0054336935,"about_ca_system_score_codex":0.0014748808,"about_ca_system_score_gemma":0.0013581371,"threshold_uncertainty_score":0.016482651},"labels":[],"label_agreement":null},{"id":"W2330272940","doi":"10.5465/ambpp.2012.56","title":"Can’t Get No Satisfaction: Examining the Link between Patient Satisfaction and CEO Compensation","year":2012,"lang":"en","type":"article","venue":"Academy of Management Proceedings","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Windsor","funders":"","keywords":"Credence; Relevance (law); Health care; Compensation (psychology); Value (mathematics); Public relations; Nursing; Patient satisfaction; Public hospital; Business; Public sector; Financial compensation; Customer satisfaction; Marketing; Medicine; Psychology; Political science; Economics; Economic growth; Social psychology","score_opus":0.04087457951105054,"score_gpt":0.25662864530822826,"score_spread":0.2157540657971777,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2330272940","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99879384,0.00006110891,0.000025084215,0.00029315666,0.0000038045332,0.000005021538,0.00006895544,5.761669e-7,0.0007484904],"genre_scores_gemma":[0.99973494,0.00002218936,0.000021387199,0.000037413403,0.0000032713924,0.000002772082,0.00006055786,4.0213857e-7,0.00011704603],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988651,0.00038497575,0.000080111924,0.00006820494,0.00027057304,0.0003309918],"domain_scores_gemma":[0.9907838,0.0022217722,0.0033462476,0.00023412706,0.0013256943,0.0020884061],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021431257,0.0001363826,0.00021949183,0.0009451021,0.0010030661,0.0012749843,0.00042935048,0.00046782702,0.0018631499],"category_scores_gemma":[0.010843389,0.00011119303,0.00040708095,0.0015992846,0.0009464126,0.0006021928,0.0007535122,0.00090562896,0.00013362792],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000028035773,0.000034171033,0.9974986,0.0000037336101,0.000014311886,0.000011560302,0.0005675184,0.00001622645,0.000014557354,0.00003991563,0.0001154452,0.0016558825],"study_design_scores_gemma":[0.0000015770642,0.00003637231,0.99773645,0.00000506091,0.000006089005,0.000016024745,0.0019240263,0.0000803225,0.000011451638,0.000020105805,0.00016050356,0.000001934959],"about_ca_topic_score_codex":0.1708899,"about_ca_topic_score_gemma":0.30944765,"teacher_disagreement_score":0.1708899,"about_ca_system_score_codex":0.003969816,"about_ca_system_score_gemma":0.0051586274,"threshold_uncertainty_score":0.33979046},"labels":[],"label_agreement":null},{"id":"W2334532356","doi":"10.1016/j.gaitpost.2018.12.038","title":"Measuring Customers' Perceived Service Quality in Hotel Industry","year":2001,"lang":"en","type":"article","venue":"Gait & Posture","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Canadian Institutes of Health Research; Parkinson Society Canada; James S. McDonnell Foundation","keywords":"Service quality; Marketing; SERVQUAL; Business; Quality (philosophy); Service (business); Order (exchange); Service guarantee; Hospitality industry; Perception; Service design; Advertising; Service provider; Tourism; Psychology","score_opus":0.05544792545631143,"score_gpt":0.2755984103365407,"score_spread":0.22015048488022926,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2334532356","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99955267,0.000021195212,0.000066986315,0.0000117021955,0.0000013580021,0.000004875452,0.00005627767,0.0000023569266,0.00028257887],"genre_scores_gemma":[0.99965346,0.000014888079,0.00010083895,0.000010979508,0.0000021971985,0.000005508059,0.00007915272,7.888903e-7,0.00013228435],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992046,0.00023247777,0.000078806326,0.00006550405,0.00029364188,0.00012498623],"domain_scores_gemma":[0.9969434,0.00092953205,0.0008492155,0.00008911298,0.0005662619,0.0006223908],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001047926,0.00019722508,0.00022254046,0.00038772626,0.00023764095,0.00079798436,0.0002353783,0.00045744627,0.0032731986],"category_scores_gemma":[0.0044866125,0.000102105514,0.00035560946,0.00036448165,0.00018018033,0.0003551495,0.0004304272,0.00042029668,0.00038048852],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00091599085,0.00041651016,0.9837505,0.000058970527,0.000097964316,0.00007342283,0.0009465729,0.0002805752,0.0031996123,0.000027034643,0.00019770999,0.010035072],"study_design_scores_gemma":[0.000008968375,0.00067879877,0.996783,0.000005277337,0.000019407198,0.000051009094,0.001343698,0.00066629617,0.0003263871,0.0000116799565,0.00009542222,0.000009961333],"about_ca_topic_score_codex":0.0054852283,"about_ca_topic_score_gemma":0.006032962,"teacher_disagreement_score":0.0054852283,"about_ca_system_score_codex":0.00030278513,"about_ca_system_score_gemma":0.00018146394,"threshold_uncertainty_score":0.01094991},"labels":[],"label_agreement":null},{"id":"W2335999343","doi":"10.12735/jbm.v4i2p77","title":"Does Justice Make a Way for Loyalty?","year":2015,"lang":"en","type":"article","venue":"Journal of Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Economic Justice; Sociology; Business; Political science; Marketing; Law","score_opus":0.041827405725383134,"score_gpt":0.2738079526491483,"score_spread":0.23198054692376519,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2335999343","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.87358254,0.00373306,0.0018450377,0.048674587,0.0004036052,0.000036334946,0.00018302404,0.000036819038,0.07150482],"genre_scores_gemma":[0.9973573,0.0004379483,0.0001127544,0.00087354245,0.00014113952,0.000003849658,0.000023112534,0.000005264067,0.0010450524],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973115,0.0009833163,0.00011466006,0.00021258448,0.0005255028,0.00085250515],"domain_scores_gemma":[0.9862969,0.0053663314,0.0037061742,0.00075910904,0.0014199552,0.002451499],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020516836,0.00012677112,0.00036751456,0.001129344,0.0016648569,0.0034447238,0.0005277291,0.0013089349,0.0076009147],"category_scores_gemma":[0.015901713,0.00017321979,0.0004524232,0.0010721959,0.0036300146,0.0029694664,0.001301087,0.0018315277,0.00061042473],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031963878,0.00069094903,0.73762065,0.0002283812,0.00033111402,0.0004440444,0.0065398533,0.00033087126,0.0005960942,0.105507664,0.008758608,0.1386321],"study_design_scores_gemma":[0.000028486007,0.00037092486,0.8769709,0.0003542277,0.00018735579,0.00045567224,0.013058872,0.0011358996,0.00047108228,0.08106358,0.025834482,0.00006852703],"about_ca_topic_score_codex":0.0047817123,"about_ca_topic_score_gemma":0.008319161,"teacher_disagreement_score":0.0076009147,"about_ca_system_score_codex":0.0012522056,"about_ca_system_score_gemma":0.0018153811,"threshold_uncertainty_score":0.02542758},"labels":[],"label_agreement":null},{"id":"W2336376818","doi":"10.1016/j.jbusres.2016.04.010","title":"How a firm's best versus normal customers react to compensation after a service failure","year":2016,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Compensation (psychology); Reciprocity (cultural anthropology); Context (archaeology); Business; Quality (philosophy); Service quality; Marketing; Service (business); Customer satisfaction; Positive relationship; Outcome (game theory); Psychology; Social psychology; Microeconomics; Economics","score_opus":0.08530082971908774,"score_gpt":0.3281890858729914,"score_spread":0.24288825615390364,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2336376818","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99209726,0.00010384661,0.0003740113,0.0018108684,0.00004975967,0.000010947838,0.00003877712,0.000015178751,0.005499257],"genre_scores_gemma":[0.9993253,0.000023063632,0.00006554146,0.00010720395,0.0000060466605,0.000001627387,0.000013269792,0.0000032069072,0.0004546703],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984804,0.00067265553,0.00007991194,0.00012399521,0.00025304817,0.0003900607],"domain_scores_gemma":[0.99296933,0.003717028,0.0011141029,0.00027968013,0.00081660063,0.0011032259],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019726483,0.00013982474,0.00021613069,0.00042074063,0.0008012738,0.003732635,0.0005473773,0.0018527533,0.0050472864],"category_scores_gemma":[0.015479553,0.00016141738,0.00031106363,0.00041925267,0.00085844076,0.0016633928,0.0006301059,0.0009798757,0.00042430602],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0046174363,0.0021651448,0.750704,0.00021835905,0.00050460926,0.0024412333,0.026219094,0.024460644,0.013900578,0.023452708,0.0133516705,0.13796449],"study_design_scores_gemma":[0.00011537484,0.0015787927,0.81825197,0.00011859903,0.00030733278,0.0011122574,0.09244073,0.045591682,0.0036100466,0.027710574,0.008959125,0.00020350356],"about_ca_topic_score_codex":0.0063911118,"about_ca_topic_score_gemma":0.0072234534,"teacher_disagreement_score":0.0063911118,"about_ca_system_score_codex":0.0012302012,"about_ca_system_score_gemma":0.000866205,"threshold_uncertainty_score":0.016884863},"labels":[],"label_agreement":null},{"id":"W2336414630","doi":"10.5430/jbar.v5n1p29","title":"Study on Development Status of Buyer Mode for Apparel Department Store in China","year":2016,"lang":"en","type":"article","venue":"Journal of Business Administration Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Clothing; Status quo; China; Mode (computer interface); Business; Set (abstract data type); Carry (investment); Marketing; Industrial organization; Computer science; Economics; Finance; Political science; Market economy","score_opus":0.1445464519494716,"score_gpt":0.40878889835740556,"score_spread":0.26424244640793393,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2336414630","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99717593,0.00015225515,0.000048467155,0.00018872158,0.0000034391917,0.0000043107107,0.000042967662,0.0000013268321,0.0023825914],"genre_scores_gemma":[0.9979109,0.00020310913,0.000054889777,0.000026956375,0.0000022616384,0.0000025496201,0.00005112988,0.0000011439596,0.001747103],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99970394,0.000040751245,0.000020025445,0.000047844693,0.00007196394,0.000115404335],"domain_scores_gemma":[0.99927956,0.00012274923,0.00017567612,0.000025743724,0.00018023826,0.00021605151],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006540664,0.00012638958,0.00014997649,0.001155181,0.00091234554,0.0009797964,0.00034809267,0.00019030152,0.0040737498],"category_scores_gemma":[0.00069164665,0.00015824295,0.00018488115,0.0016763181,0.00045178257,0.0010619548,0.0006148234,0.0003769164,0.00019874357],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000037359776,0.0000645242,0.9543585,0.00006139043,0.000016945583,0.00056994485,0.017486854,0.000077193035,0.0007989708,0.0044892123,0.0007163998,0.0213227],"study_design_scores_gemma":[0.0000022413174,0.00006829521,0.9671022,0.000030535084,0.0000129459395,0.00021112392,0.02691481,0.00040595894,0.0002938319,0.0002315437,0.004714545,0.000011949036],"about_ca_topic_score_codex":0.030744977,"about_ca_topic_score_gemma":0.051673867,"teacher_disagreement_score":0.030744977,"about_ca_system_score_codex":0.0015531642,"about_ca_system_score_gemma":0.0022909532,"threshold_uncertainty_score":0.061132014},"labels":[],"label_agreement":null},{"id":"W2336777537","doi":"10.29313/mimbar.v31i1.877","title":"Determinan Nilai Pelanggan Dan Implikasinya Pada Dependensi Pelanggan Bengkel Suv Premium","year":2015,"lang":"en","type":"article","venue":"MIMBAR Jurnal Sosial dan Pembangunan","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"WiLAN (Canada)","funders":"","keywords":"Business; Indonesian; Service quality; Automotive industry; Path analysis (statistics); Business administration; Customer value; Service (business); Population; Marketing; Statistics; Mathematics; Economics; Engineering","score_opus":0.029705694523206067,"score_gpt":0.25374253832212607,"score_spread":0.22403684379892,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2336777537","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88320416,0.0015195648,0.0017763175,0.002431546,0.00012577209,0.0000474503,0.00041086727,0.00011505669,0.11036917],"genre_scores_gemma":[0.9784693,0.0005481951,0.0005233361,0.00016125276,0.000011298186,0.000015647742,0.00016812982,0.000021375203,0.020081393],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9997013,0.00004607622,0.000019403133,0.00005421241,0.000101165024,0.0000776977],"domain_scores_gemma":[0.9996561,0.0000796907,0.000057443744,0.000026245993,0.00010696631,0.00007358119],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00031657543,0.00023824871,0.00013709125,0.00026078545,0.0006525512,0.0015638109,0.00037849246,0.0002956948,0.016074944],"category_scores_gemma":[0.0006120612,0.00013126704,0.00015482979,0.0003562521,0.00041912118,0.0009040659,0.0009647733,0.0006160975,0.0015698897],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00069146784,0.000834772,0.35219482,0.00094612996,0.00012761382,0.010883207,0.016590992,0.0015545478,0.030157115,0.036700573,0.02703702,0.5222817],"study_design_scores_gemma":[0.000050628652,0.0005109472,0.5392895,0.00041748575,0.00015467123,0.007424832,0.038497865,0.0031096754,0.017784344,0.0065770987,0.38608438,0.00009859032],"about_ca_topic_score_codex":0.006407721,"about_ca_topic_score_gemma":0.008996539,"teacher_disagreement_score":0.016074944,"about_ca_system_score_codex":0.00090155366,"about_ca_system_score_gemma":0.0011872646,"threshold_uncertainty_score":0.053776085},"labels":[],"label_agreement":null},{"id":"W2337018396","doi":"10.2139/ssrn.2759888","title":"Can Non-Tiered Frequency Reward Programs Be Profitable?","year":2016,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Business; Computer science; Econometrics; Economics","score_opus":0.016937372308919178,"score_gpt":0.23330863594957685,"score_spread":0.21637126364065767,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2337018396","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.59108704,0.005054562,0.011618736,0.117325835,0.0017422512,0.0000869834,0.00054969924,0.00038413238,0.27215078],"genre_scores_gemma":[0.9889768,0.0005744809,0.0006276066,0.0029038114,0.00038433977,0.000010483893,0.00004028818,0.000012995929,0.006469293],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99857557,0.0003510195,0.00003432963,0.0001336611,0.00031136145,0.0005941091],"domain_scores_gemma":[0.98549694,0.007796386,0.002445005,0.0006268597,0.0016499724,0.0019848559],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021271757,0.00021251217,0.00034809398,0.0006021148,0.0010041829,0.0039908774,0.0007722522,0.00234602,0.020356013],"category_scores_gemma":[0.019393604,0.00012488966,0.00031934484,0.0007350476,0.0014716415,0.0029418224,0.0007944756,0.001585426,0.0014276454],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012000886,0.0015867269,0.10027344,0.00027781382,0.00014716863,0.00040864423,0.00060163985,0.0040908232,0.0010691561,0.2827681,0.06762562,0.53995067],"study_design_scores_gemma":[0.00054020196,0.0016468982,0.302487,0.0010344005,0.00035184342,0.001022716,0.0058259354,0.021660874,0.0022691481,0.5239941,0.13901854,0.00014828646],"about_ca_topic_score_codex":0.007321992,"about_ca_topic_score_gemma":0.025108268,"teacher_disagreement_score":0.020356013,"about_ca_system_score_codex":0.0016036585,"about_ca_system_score_gemma":0.002886468,"threshold_uncertainty_score":0.06809759},"labels":[],"label_agreement":null},{"id":"W2337035621","doi":"10.5539/mas.v10n3p142","title":"Impact of Knowledge Management on Success of Customer Relationship Management (Staff, Leadership, Organizational Structure)","year":2016,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Organizational commitment; Customer relationship management; Business; Structural equation modeling; Knowledge management; Organizational performance; Business administration; Psychology; Marketing; Mathematics; Computer science; Statistics; Social psychology","score_opus":0.04365573520065114,"score_gpt":0.27972595983571047,"score_spread":0.23607022463505933,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2337035621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98549575,0.00044206035,0.00019715804,0.00044928503,0.000012978101,0.000030583607,0.00006708201,0.0000111558165,0.013294077],"genre_scores_gemma":[0.998376,0.000180676,0.00016344959,0.000037765167,0.000011212935,0.000011606366,0.00004509742,0.0000019019286,0.0011723032],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99785197,0.0006597986,0.00014097392,0.0001518023,0.00073501474,0.00046044678],"domain_scores_gemma":[0.98396444,0.0057270043,0.004902831,0.0005259179,0.0016270916,0.003252788],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016648767,0.00020511697,0.0002068155,0.0009872236,0.0005861659,0.0018881569,0.00036668568,0.0003616326,0.004561896],"category_scores_gemma":[0.009284978,0.00011620033,0.00032041068,0.0006166571,0.00041081506,0.00080742314,0.0011595914,0.0006077847,0.0004758339],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015934452,0.0014054121,0.8894067,0.00019727378,0.00017943354,0.000692549,0.003003839,0.00048553862,0.0014500883,0.000766018,0.0013178384,0.10093612],"study_design_scores_gemma":[0.000009101179,0.0003779826,0.9929039,0.000075174794,0.00007765472,0.00020634691,0.0030123936,0.00048568725,0.0006969683,0.0002822034,0.0018580132,0.000014666799],"about_ca_topic_score_codex":0.0026281795,"about_ca_topic_score_gemma":0.0040972703,"teacher_disagreement_score":0.004561896,"about_ca_system_score_codex":0.00092511857,"about_ca_system_score_gemma":0.002031979,"threshold_uncertainty_score":0.015261054},"labels":[],"label_agreement":null},{"id":"W2337220158","doi":"10.4172/1204-5357.1000117","title":"Service Quality Dimensions and Customer Satisfaction with Online Services of Nigerian Banks","year":2015,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Service quality; Customer satisfaction; Reliability (semiconductor); Service (business); Quality (philosophy); Marketing; Sample (material); Business; Variables; Customer Service Assurance; Scale (ratio); Regression analysis; Computer science; Customer retention; Statistics; Mathematics","score_opus":0.041104239281942546,"score_gpt":0.2775746787448022,"score_spread":0.23647043946285964,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2337220158","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990453,0.00004624327,0.000043040087,0.00007794727,0.0000017912413,0.0000027736064,0.000038950056,0.0000011428587,0.00074275554],"genre_scores_gemma":[0.99968755,0.00003830525,0.000050150218,0.000019109322,0.0000022779013,0.0000018960927,0.00004112702,6.043245e-7,0.00015903014],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993394,0.0001941005,0.0000777476,0.000040851188,0.0002141068,0.00013370365],"domain_scores_gemma":[0.9952377,0.0016064841,0.0017304444,0.00010088001,0.0008175573,0.00050695887],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007266638,0.000106847816,0.0001914419,0.0005890247,0.00041111303,0.0011755835,0.00012573002,0.0003446624,0.003204586],"category_scores_gemma":[0.003744782,0.00009152253,0.00023203835,0.0011409852,0.0003807937,0.0005561747,0.0003696978,0.00050429726,0.0002377681],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011508585,0.00017182463,0.98324263,0.000041009655,0.000029514691,0.00015094373,0.0017842039,0.0001864598,0.00057568174,0.00025088707,0.00032941424,0.013122402],"study_design_scores_gemma":[0.0000029651835,0.00012862794,0.99261487,0.00001806831,0.0000125570605,0.00022634429,0.0055311252,0.00061020476,0.00015810151,0.00010469852,0.00058485154,0.000007512077],"about_ca_topic_score_codex":0.0045533683,"about_ca_topic_score_gemma":0.0058699166,"teacher_disagreement_score":0.0045533683,"about_ca_system_score_codex":0.00049476756,"about_ca_system_score_gemma":0.0004963628,"threshold_uncertainty_score":0.010720372},"labels":[],"label_agreement":null},{"id":"W2337264659","doi":"10.1002/mar.20881","title":"Long‐Term Oriented Marketing Relationships and Ethical Conduct in Outsourcing Sector","year":2016,"lang":"en","type":"article","venue":"Psychology and Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Outsourcing; Context (archaeology); Marketing; Business; Service provider; Relationship marketing; Mediation; Perspective (graphical); Quality (philosophy); Service (business); Principal (computer security); Public relations; Structural equation modeling; Service quality; Term (time); Psychology; Sociology; Marketing management; Political science; Computer science","score_opus":0.061338946353437486,"score_gpt":0.31626585420903985,"score_spread":0.25492690785560235,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2337264659","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98411185,0.00020451836,0.0005686765,0.0009230157,0.000012948165,0.000027599815,0.000006995891,0.000004899445,0.014139531],"genre_scores_gemma":[0.9991553,0.00009971218,0.0001208172,0.00007418804,0.000007534358,0.0000065286754,0.000003440495,0.0000021716692,0.0005303627],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9963427,0.0023921528,0.00009632297,0.00008840188,0.00072491093,0.00035556362],"domain_scores_gemma":[0.96950555,0.013280495,0.009022885,0.0007695024,0.00208086,0.0053407284],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0044131377,0.00017162538,0.00016808139,0.0006908028,0.0015857205,0.0032953185,0.00026266172,0.0005962626,0.005862667],"category_scores_gemma":[0.015401808,0.00012754179,0.00021841236,0.00061026623,0.0029053232,0.0010840528,0.0019127622,0.0016436215,0.00021824436],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002610325,0.0032732084,0.8862047,0.00018085608,0.00012675229,0.0006980867,0.026698206,0.0006849518,0.002793488,0.027910369,0.0008794712,0.050288897],"study_design_scores_gemma":[0.000033372675,0.00040581633,0.9396295,0.0001703956,0.00006174287,0.0004568376,0.045030113,0.0011706417,0.0009590353,0.007857676,0.004194227,0.000030790296],"about_ca_topic_score_codex":0.0016172387,"about_ca_topic_score_gemma":0.00363369,"teacher_disagreement_score":0.005862667,"about_ca_system_score_codex":0.0019702944,"about_ca_system_score_gemma":0.0030993891,"threshold_uncertainty_score":0.023339212},"labels":[],"label_agreement":null},{"id":"W2337462581","doi":"10.5539/ijms.v8n2p46","title":"Exploration of Customer Compliant Behavior toward Asain Full-Service Restaurants","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":32,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Business; Marketing; Service (business); Service quality; Customer satisfaction; Quality (philosophy); Advertising; Sample (material); Catering industry; Productivity; Compensation (psychology); Psychology; Law; Economics","score_opus":0.11020902611714127,"score_gpt":0.3429754840278855,"score_spread":0.23276645791074424,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2337462581","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995449,0.0000105447325,0.000036182817,0.000036513648,8.018235e-7,0.000004082848,0.000007876699,9.703276e-7,0.00035811512],"genre_scores_gemma":[0.99927396,0.000036510508,0.000082849896,0.0000411384,0.0000010059601,0.0000073485367,0.000015272522,9.382877e-7,0.0005410027],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9991973,0.0004232362,0.00005303458,0.000056122353,0.0001553561,0.0001150332],"domain_scores_gemma":[0.9968677,0.0013795246,0.00082696637,0.00009431305,0.00058787345,0.00024362252],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014165957,0.00013083004,0.00016739956,0.0006262834,0.001458734,0.0015287575,0.00032462613,0.00042175635,0.0014301118],"category_scores_gemma":[0.0032987583,0.00015353721,0.00016115564,0.0006772187,0.00080245704,0.0005970266,0.0005841703,0.00044728193,0.0001755774],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016709403,0.00022304384,0.4674839,0.00011075641,0.00002132158,0.0013136284,0.5098701,0.0000898826,0.0036181689,0.00048426518,0.0004669563,0.016150897],"study_design_scores_gemma":[0.0000026841074,0.00028525948,0.3191128,0.00003169099,0.000010825292,0.000314033,0.6775094,0.00047109064,0.00072461786,0.000049896884,0.001466086,0.000021645328],"about_ca_topic_score_codex":0.012363738,"about_ca_topic_score_gemma":0.020380417,"teacher_disagreement_score":0.012363738,"about_ca_system_score_codex":0.0011801864,"about_ca_system_score_gemma":0.0008259983,"threshold_uncertainty_score":0.024583519},"labels":[],"label_agreement":null},{"id":"W2338108876","doi":"","title":"Place Attachment in Commercial Settings: A Gift Economy Perspective","year":2014,"lang":"en","type":"preprint","venue":"RePEc: Research Papers in Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Perspective (graphical); Place attachment; Perception; Attachment theory; Social psychology; Marketing; Advertising; Business; Psychology","score_opus":0.03432355760627137,"score_gpt":0.3269750864558502,"score_spread":0.29265152884957885,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2338108876","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.48927242,0.0051748054,0.015714912,0.021952868,0.0005411195,0.00010849133,0.000052111784,0.000049562877,0.46713364],"genre_scores_gemma":[0.9946537,0.00073762686,0.00048326608,0.0003740031,0.00004246235,0.000013794621,0.0000071107966,0.000007632446,0.0036803484],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99721575,0.0019191197,0.00004674123,0.000146827,0.00021240339,0.00045912398],"domain_scores_gemma":[0.99798644,0.0006782398,0.000287424,0.00015324076,0.00016258068,0.0007319742],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026593236,0.000505484,0.0003059323,0.0017673555,0.0076279067,0.009562126,0.0010103928,0.0025531447,0.0063693533],"category_scores_gemma":[0.0027096353,0.00031644263,0.00037269897,0.001189344,0.020909416,0.009701629,0.0066456725,0.0028752922,0.00042813172],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000053075524,0.00018524099,0.008639316,0.00012875177,0.000017542237,0.0024393632,0.1632581,0.0002904594,0.0003528631,0.8034124,0.0022846384,0.018938292],"study_design_scores_gemma":[0.000044875796,0.00020327963,0.021171773,0.0005912833,0.000033986795,0.0035789437,0.6022188,0.0021985893,0.0002842902,0.23452993,0.1350856,0.000058639074],"about_ca_topic_score_codex":0.0048714816,"about_ca_topic_score_gemma":0.005136991,"teacher_disagreement_score":0.009562126,"about_ca_system_score_codex":0.005369835,"about_ca_system_score_gemma":0.0016113351,"threshold_uncertainty_score":0.038961112},"labels":[],"label_agreement":null},{"id":"W2338774974","doi":"10.5539/ass.v12n5p167","title":"Patients’ Satisfactions from Public Hospitals Services in Alkharj and Hotat Bani Tamim: A Comparative Study","year":2016,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Deanship of Scientific Research, Prince Sattam bin Abdulaziz University; Prince Sattam bin Abdulaziz University","keywords":"Rasch model; Health care; Sample (material); Family medicine; Public hospital; Hospital care; Medicine; Nursing; Psychology; Political science","score_opus":0.025170627650723445,"score_gpt":0.274885009403548,"score_spread":0.24971438175282454,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2338774974","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99974984,0.00003558284,0.000007945915,0.00002859516,0.00000154397,0.000004971535,0.000036371886,4.2096067e-7,0.00013471101],"genre_scores_gemma":[0.999696,0.00006440845,0.000018613322,0.000034180528,0.0000040629166,0.000009961948,0.00005746083,5.128155e-7,0.00011491295],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99936885,0.00019380455,0.00006375035,0.00004879367,0.00012644376,0.00019842981],"domain_scores_gemma":[0.99841535,0.00040193042,0.0004129849,0.000043610788,0.00027546575,0.00045063277],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009288503,0.00024307382,0.00040829487,0.001074985,0.0012061588,0.00078846794,0.00029189416,0.0006331915,0.0029802364],"category_scores_gemma":[0.0018653522,0.00029265825,0.00060115114,0.001659967,0.0006185648,0.00066179736,0.00068125944,0.000615371,0.00031093968],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048365945,0.0011227524,0.95836085,0.00012731219,0.00010720547,0.00087123195,0.024894236,0.000075143,0.0005612485,0.00014574897,0.00058408186,0.01266646],"study_design_scores_gemma":[0.000023605311,0.0011324777,0.9469667,0.000026931824,0.00004467125,0.0005693415,0.050228857,0.00015184582,0.00016100504,0.000028270131,0.00064625597,0.00002009018],"about_ca_topic_score_codex":0.006452417,"about_ca_topic_score_gemma":0.011839322,"teacher_disagreement_score":0.006452417,"about_ca_system_score_codex":0.0011679484,"about_ca_system_score_gemma":0.0006637764,"threshold_uncertainty_score":0.012829721},"labels":[],"label_agreement":null},{"id":"W2343265585","doi":"","title":"Perceptions and Expectations of Staffs from Training Services Provided by NISOC's Training centre Based on SERVQUAL Model","year":2015,"lang":"en","type":"article","venue":"Journal of academic and applied studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Promotion (chess); Descriptive statistics; Psychology; Medical education; Quality (philosophy); Service quality; Test (biology); Population; Training (meteorology); Sample (material); Applied psychology; Service (business); Statistics; Medicine; Mathematics; Marketing; Business; Geography","score_opus":0.08120276226465203,"score_gpt":0.3059307734651258,"score_spread":0.22472801120047378,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2343265585","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99819225,0.00004177298,0.00024367229,0.00015813699,0.0000046282917,0.000024036934,0.00007017441,0.000003689053,0.0012616002],"genre_scores_gemma":[0.9992686,0.000046472866,0.0001944078,0.00003254577,0.0000031791742,0.000014323657,0.00007080794,0.0000012037176,0.00036846884],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9980761,0.00040265598,0.00019799368,0.00007330198,0.00093292067,0.00031709773],"domain_scores_gemma":[0.9946077,0.0011296383,0.0015276836,0.0001101949,0.0012338056,0.001390961],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024323296,0.00023007634,0.00022578266,0.00069755333,0.0005557966,0.0009028268,0.00029742942,0.00026346958,0.00255104],"category_scores_gemma":[0.0068767495,0.00014323897,0.0003866566,0.00038895293,0.00044944652,0.00045174232,0.00062918774,0.0004666574,0.00034323405],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013974098,0.00036367812,0.95394206,0.0001477308,0.000034751785,0.00020780104,0.021173354,0.0005062925,0.0011110496,0.00030261962,0.0012975985,0.020773182],"study_design_scores_gemma":[0.0000122159,0.000926823,0.9344243,0.0001687669,0.000025094794,0.00031785766,0.058418922,0.0023896175,0.0006933267,0.000265855,0.0023229308,0.00003432663],"about_ca_topic_score_codex":0.0040204213,"about_ca_topic_score_gemma":0.004054723,"teacher_disagreement_score":0.0040204213,"about_ca_system_score_codex":0.0008772614,"about_ca_system_score_gemma":0.0012989702,"threshold_uncertainty_score":0.012863576},"labels":[],"label_agreement":null},{"id":"W2344964650","doi":"","title":"An Empirical Investigation of Internet Banking Service Quality,Corporate Image and the Impact on Customer Satisfaction; WithSpecial Reference to Sri Lankan Banking Sector","year":2014,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; The Internet; Service quality; Marketing; Competition (biology); Quality (philosophy); Service (business); Retail banking; Computer science","score_opus":0.062480942796192526,"score_gpt":0.3154747752077282,"score_spread":0.25299383241153567,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2344964650","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99712354,0.00007370579,0.000044234464,0.00011080179,0.000002675644,0.0000108891,0.000051417854,0.0000012640392,0.002581446],"genre_scores_gemma":[0.9994618,0.000073389114,0.000052174502,0.000026985013,0.0000042077263,0.000009055058,0.000068653084,6.7588655e-7,0.00030313648],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99902356,0.00039623078,0.000063844695,0.000064102096,0.00022613829,0.00022617452],"domain_scores_gemma":[0.9918093,0.0039028148,0.0020417233,0.00020769899,0.0010125076,0.0010258335],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012697689,0.00022558511,0.00024260912,0.0012481748,0.0007501131,0.0016223622,0.0003589234,0.0004331471,0.004678777],"category_scores_gemma":[0.003962417,0.00018152365,0.000518597,0.0018404908,0.0010346555,0.0008418791,0.0009819785,0.0012225697,0.00042377104],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007696242,0.00042017692,0.9889375,0.000044536184,0.00005310247,0.00019564739,0.0022365164,0.000108303,0.00017087288,0.0008895018,0.00028557616,0.0065813507],"study_design_scores_gemma":[0.000004831367,0.00022300538,0.9891249,0.00003914712,0.000046174333,0.00010814444,0.008998051,0.00067473744,0.00016664686,0.00012453606,0.00048278688,0.000007025053],"about_ca_topic_score_codex":0.00904347,"about_ca_topic_score_gemma":0.010460124,"teacher_disagreement_score":0.00904347,"about_ca_system_score_codex":0.000959628,"about_ca_system_score_gemma":0.0014730849,"threshold_uncertainty_score":0.017981648},"labels":[],"label_agreement":null},{"id":"W2345884154","doi":"10.1108/jcm-01-2015-1273","title":"The customer is king: culture-based unintended consequences of modern marketing","year":2016,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Service provider; Service (business); Entitlement (fair division); Copying; Context (archaeology); Public relations; Economics; Political science","score_opus":0.024293574539340012,"score_gpt":0.25640964360390195,"score_spread":0.23211606906456195,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2345884154","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.944853,0.00080017117,0.0022513166,0.0056213774,0.00015831232,0.000041779906,0.000020172905,0.000017474951,0.046236355],"genre_scores_gemma":[0.9982646,0.00016237216,0.00015884059,0.000867907,0.000015003533,0.000007952974,0.0000029974747,0.0000075998537,0.0005127921],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9843441,0.010864919,0.000460559,0.0008701721,0.0024762752,0.0009839925],"domain_scores_gemma":[0.9689015,0.016281778,0.00635332,0.0041498146,0.0026515913,0.0016619572],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013361811,0.00037532425,0.0004122898,0.0009118632,0.0067136087,0.008613511,0.0010479729,0.0013452331,0.0045535862],"category_scores_gemma":[0.027162844,0.00037001038,0.0004151454,0.0008087893,0.019469844,0.0057412623,0.006351886,0.0037896605,0.00032266407],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030606394,0.00048671855,0.15847892,0.00040320784,0.00023693411,0.002052334,0.6872417,0.0004841104,0.0020245928,0.0862231,0.0039250082,0.05813737],"study_design_scores_gemma":[0.000049168313,0.0003158675,0.083917424,0.00049105164,0.00012774128,0.0019206365,0.8419289,0.0011711926,0.0016814759,0.04406988,0.024179405,0.00014732491],"about_ca_topic_score_codex":0.006193844,"about_ca_topic_score_gemma":0.0066902367,"teacher_disagreement_score":0.013361811,"about_ca_system_score_codex":0.00412417,"about_ca_system_score_gemma":0.002901466,"threshold_uncertainty_score":0.07066488},"labels":[],"label_agreement":null},{"id":"W2346166270","doi":"10.4172/1204-5357.1000136","title":"How to Regain Lost Customers in Electronic Commerce: An Empirical Study from China","year":2015,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Vendor; China; Promotion (chess); Empirical research; Marketing; E-commerce; Business; Customer relationship management; Computer science; Advertising; World Wide Web","score_opus":0.04169922066688842,"score_gpt":0.30078736147087637,"score_spread":0.25908814080398795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2346166270","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99960846,0.00002018208,0.000019286254,0.000036358593,8.144812e-7,0.000016273989,0.000012341084,5.741504e-7,0.00028569272],"genre_scores_gemma":[0.998553,0.00013618305,0.0001359754,0.00009494966,0.0000030701467,0.000027022148,0.000070706374,0.000001702762,0.0009773615],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988997,0.00021027248,0.00009766761,0.00012153098,0.00032699035,0.00034387197],"domain_scores_gemma":[0.99535215,0.0014078909,0.0007448545,0.00027521234,0.0012317492,0.0009881415],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028939352,0.00037645767,0.00050029607,0.0016512775,0.0031900485,0.0015679977,0.0012274606,0.000990304,0.0023503934],"category_scores_gemma":[0.0043130163,0.00041512796,0.00051434344,0.002173639,0.0012821668,0.0015595922,0.00090133765,0.001188052,0.00035964904],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014953938,0.0028161602,0.896935,0.00015744187,0.000057521538,0.0015409329,0.06445401,0.0004867114,0.0010559494,0.00080111553,0.0014283772,0.030117268],"study_design_scores_gemma":[0.00003591395,0.0005996311,0.90058416,0.00005996723,0.00006619978,0.00027058634,0.09245522,0.0026906184,0.0005295626,0.00012080545,0.0025369746,0.00005039951],"about_ca_topic_score_codex":0.083187036,"about_ca_topic_score_gemma":0.11567505,"teacher_disagreement_score":0.083187036,"about_ca_system_score_codex":0.0029972943,"about_ca_system_score_gemma":0.0042725205,"threshold_uncertainty_score":0.16540569},"labels":[],"label_agreement":null},{"id":"W2372653158","doi":"","title":"Study of the Mechanism of Brand Relationships","year":2011,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Collectivism; Mechanism (biology); China; Brand relationship; Individualism; Marketing; Advertising; Brand management; Business; Field (mathematics); Psychology; Economics; Mathematics; Political science; Epistemology","score_opus":0.25871175441949157,"score_gpt":0.36577179781655594,"score_spread":0.10706004339706438,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2372653158","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.74630284,0.015143123,0.054803662,0.011155195,0.00048093768,0.00031424398,0.00030506248,0.00017776429,0.17131718],"genre_scores_gemma":[0.98935145,0.0033277166,0.0032649732,0.00023432587,0.000091426235,0.00005616944,0.000046634006,0.000008785816,0.0036185517],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9993216,0.00029322735,0.000022102882,0.0001299238,0.00015249914,0.000080619844],"domain_scores_gemma":[0.9977749,0.0012812873,0.00037660185,0.00013571494,0.00030570684,0.00012576996],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016848488,0.00033112895,0.00031020213,0.0017447261,0.0006413428,0.0021477174,0.0006851155,0.000892096,0.008898279],"category_scores_gemma":[0.004792296,0.00025625477,0.000541907,0.00091614213,0.0019295344,0.0026545199,0.0006763458,0.00074824545,0.0005450649],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024849933,0.0006472871,0.06347463,0.00083937583,0.00034944154,0.00097224873,0.006525179,0.0025685586,0.006863751,0.77245975,0.0031348872,0.14191641],"study_design_scores_gemma":[0.00029722002,0.0010662135,0.23712993,0.0008215639,0.00071522716,0.0029130704,0.008820943,0.027333355,0.0084558865,0.66472155,0.047573447,0.00015158863],"about_ca_topic_score_codex":0.0015538321,"about_ca_topic_score_gemma":0.0005696339,"teacher_disagreement_score":0.008898279,"about_ca_system_score_codex":0.0009614822,"about_ca_system_score_gemma":0.0010170523,"threshold_uncertainty_score":0.029767752},"labels":[],"label_agreement":null},{"id":"W2373524580","doi":"","title":"Research on the Influence Factors and Relationship of Customer Loyalty in Service Industry","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer delight; Customer retention; Customer advocacy; Loyalty business model; Business; Marketing; Customer equity; Customer satisfaction; Customer to customer; Customer intelligence; Service quality; Service (business)","score_opus":0.174586914195359,"score_gpt":0.39667162157593105,"score_spread":0.22208470738057207,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2373524580","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98021597,0.0011716988,0.0017291082,0.00044152557,0.000017908365,0.000023125207,0.0000344602,0.000012040285,0.016354172],"genre_scores_gemma":[0.99860686,0.00050835236,0.0002469488,0.00006099984,0.00001707916,0.000008322226,0.000032760527,0.000004180147,0.0005144455],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983058,0.00069161726,0.000077728844,0.00014815589,0.00048530332,0.00029136045],"domain_scores_gemma":[0.9839453,0.010477343,0.0021664277,0.00028778697,0.0020647221,0.0010584053],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015854494,0.00022582874,0.0003219923,0.0014154062,0.00081778824,0.0017055942,0.00030801192,0.00053952023,0.0042818687],"category_scores_gemma":[0.00971009,0.00018292076,0.00045990988,0.0015611292,0.0007819333,0.0010971575,0.00064161845,0.0010786462,0.00039165388],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000111153946,0.00038082138,0.9344958,0.0001619285,0.00019378662,0.00014047827,0.0030678855,0.0007467795,0.0007919658,0.007236459,0.00055331003,0.05211955],"study_design_scores_gemma":[0.000008320446,0.00022125703,0.9878285,0.00010283472,0.00016223072,0.00018407093,0.003885271,0.0026102082,0.00059176143,0.0016781618,0.0027021233,0.00002521078],"about_ca_topic_score_codex":0.009827127,"about_ca_topic_score_gemma":0.00909211,"teacher_disagreement_score":0.009827127,"about_ca_system_score_codex":0.0010094042,"about_ca_system_score_gemma":0.001014122,"threshold_uncertainty_score":0.019539893},"labels":[],"label_agreement":null},{"id":"W23755300","doi":"10.1371/journal.pone.0066209","title":"5 star hotel employee motivation in Heraklion, Crete","year":2009,"lang":"en","type":"dissertation","venue":"PLoS ONE","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Canadian Institutes of Health Research","keywords":"Star (game theory); Psychology; Business; Advertising; Social psychology; Mathematics; Mathematical analysis","score_opus":0.0514304362782242,"score_gpt":0.24562303757695442,"score_spread":0.19419260129873023,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W23755300","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.016225424,0.0028205013,0.00087950734,0.0061161187,0.004806513,0.0002533056,0.00338876,0.0008085913,0.96470124],"genre_scores_gemma":[0.0088481335,0.0006391782,0.0005443748,0.0003955302,0.00013030191,0.00003364077,0.0010751493,0.00011560029,0.9882181],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.9996557,0.00003846781,0.000010335359,0.000110260764,0.000086582804,0.00009850888],"domain_scores_gemma":[0.9995383,0.000028234703,0.000014892597,0.00002154468,0.00008471505,0.0003123853],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0003126948,0.0008190056,0.00046172622,0.0006460863,0.0013362126,0.0015304332,0.0008741478,0.0012207859,0.78143966],"category_scores_gemma":[0.00047792515,0.00019408469,0.00042703914,0.0003358062,0.0002233729,0.00041915814,0.0019852775,0.0008599632,0.40990406],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011051499,0.0008976603,0.0026999773,0.00040356212,0.00003166582,0.001999555,0.00022374408,0.000359084,0.0055794595,0.0066990308,0.6019023,0.3780987],"study_design_scores_gemma":[0.000033387285,0.00017558203,0.004517554,0.00010648116,0.0000053639064,0.0004289996,0.00018736512,0.000193442,0.00063791167,0.00039433013,0.99331105,0.0000086561095],"about_ca_topic_score_codex":0.0025482217,"about_ca_topic_score_gemma":0.0066634305,"teacher_disagreement_score":0.78143966,"about_ca_system_score_codex":0.00072445185,"about_ca_system_score_gemma":0.0010664943,"threshold_uncertainty_score":0.31174976},"labels":[],"label_agreement":null},{"id":"W2376681539","doi":"","title":"Quality Design and Control for Service","year":2007,"lang":"en","type":"article","venue":"Electronics Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Discovery Air (Canada)","funders":"","keywords":"Quality (philosophy); Control (management); Business; Process management; Risk analysis (engineering); Computer science; Engineering","score_opus":0.050323994465671165,"score_gpt":0.31860841295928444,"score_spread":0.2682844184936133,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2376681539","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00301142,0.0007333627,0.98059386,0.0007592215,0.00017800815,0.000043265307,0.000015483021,0.00020257408,0.014462765],"genre_scores_gemma":[0.77324843,0.0017583463,0.2068506,0.0012712644,0.00078719,0.00026019147,0.00007607993,0.000203196,0.0155446865],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9957106,0.0010236327,0.0002057087,0.00080345775,0.001953721,0.00030286252],"domain_scores_gemma":[0.9976756,0.0006826527,0.00027599925,0.00035318115,0.00089836353,0.000114131464],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002981988,0.0005951325,0.00054210826,0.0007050766,0.0006803258,0.0024381392,0.000940648,0.0010536676,0.0025537093],"category_scores_gemma":[0.0054286784,0.00025562814,0.00061125663,0.0006188561,0.0026997083,0.0022338617,0.0012023179,0.0016430933,0.00045706533],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009540014,0.000048825583,0.0004377334,0.00017311856,0.000029515924,0.000039254017,0.00027869147,0.02862937,0.004995326,0.8666697,0.0027772675,0.095825724],"study_design_scores_gemma":[0.00015826733,0.0005005617,0.0010942583,0.000121310855,0.00008680608,0.00017276398,0.0001632986,0.28320757,0.013884257,0.62434477,0.07618117,0.000085032254],"about_ca_topic_score_codex":0.0031351591,"about_ca_topic_score_gemma":0.0012096236,"teacher_disagreement_score":0.0031351591,"about_ca_system_score_codex":0.0026537853,"about_ca_system_score_gemma":0.0015330841,"threshold_uncertainty_score":0.019254684},"labels":[],"label_agreement":null},{"id":"W2382524662","doi":"","title":"Financial Services Marketing-from Value Proposition to Value Co-Creation","year":2015,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Value proposition; Marketing; Business; Service-dominant logic; Value (mathematics); Value creation; Co-creation; Services marketing; Marketing management; Service (business); Return on marketing investment; Financial services; Marketing research; Finance; Commerce","score_opus":0.017719718263746635,"score_gpt":0.27251869961477626,"score_spread":0.25479898135102963,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2382524662","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.69489884,0.0018879139,0.011664214,0.020945953,0.00008492668,0.00023294766,0.000043043794,0.00004193424,0.27020028],"genre_scores_gemma":[0.99586475,0.0002867703,0.0014672286,0.00026400256,0.00001138732,0.000032595068,0.0000052047017,0.000005452317,0.002062544],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99784064,0.001380709,0.00003582424,0.00009017153,0.00027873364,0.000373895],"domain_scores_gemma":[0.99832755,0.0010076506,0.00018853167,0.000064170184,0.00017006884,0.0002419998],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025482485,0.00032191034,0.00017194773,0.001369906,0.005587842,0.007332344,0.00039561512,0.0010380455,0.0047297],"category_scores_gemma":[0.0028276166,0.00018836734,0.00019525275,0.0020765807,0.012698797,0.0073982542,0.0028610576,0.0016849588,0.00026090385],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000108996544,0.00024723346,0.034057055,0.00027427875,0.00001349024,0.0030862512,0.14383629,0.00070536503,0.0014727712,0.69595134,0.0043388344,0.11590809],"study_design_scores_gemma":[0.00005393976,0.00028374395,0.038916424,0.0011743185,0.000037361056,0.003353527,0.5565434,0.0062209726,0.0035868173,0.22418182,0.16556188,0.00008580232],"about_ca_topic_score_codex":0.007975913,"about_ca_topic_score_gemma":0.010706937,"teacher_disagreement_score":0.007975913,"about_ca_system_score_codex":0.007234726,"about_ca_system_score_gemma":0.0052440926,"threshold_uncertainty_score":0.052491844},"labels":[],"label_agreement":null},{"id":"W2383784213","doi":"10.1057/s41264-017-0029-2","title":"App service: How do consumers perceive the quality of financial service apps on smart devices?","year":2017,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"SERVQUAL; Business; Marketing; Service (business); Service provider; Service quality; Service guarantee; Financial services; Quality (philosophy); Service design; Service level objective; Internet privacy; Computer science; Finance","score_opus":0.030534015650243582,"score_gpt":0.281154108244274,"score_spread":0.2506200925940304,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2383784213","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9947201,0.00025643242,0.0002150967,0.00058130187,0.000020012378,0.000017407461,0.00019976044,0.000008687174,0.003981066],"genre_scores_gemma":[0.9987249,0.00016008859,0.00016008598,0.00028929,0.000017568504,0.000011154991,0.00012966803,0.0000044378808,0.00050273153],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992417,0.00021645415,0.000051398198,0.00007400225,0.00030180786,0.00011467521],"domain_scores_gemma":[0.99362624,0.0025784143,0.0017528135,0.00018003811,0.0012432567,0.0006192675],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012042926,0.00027075317,0.00026531628,0.00060981215,0.00036359162,0.0026766888,0.0002703518,0.001289394,0.0040850537],"category_scores_gemma":[0.01004285,0.00018475796,0.0005184159,0.0005658177,0.0006327104,0.0021179153,0.00076938025,0.0010348792,0.00060503883],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00062271126,0.00052037486,0.95750856,0.00013766125,0.00024168553,0.0002134605,0.0068680965,0.00015332666,0.0016963682,0.00077386474,0.0021640568,0.029099718],"study_design_scores_gemma":[0.000024644702,0.00034978497,0.978742,0.00006977084,0.00016070901,0.00029652732,0.015148255,0.0012295981,0.00059044687,0.0006259967,0.0027130423,0.000049179787],"about_ca_topic_score_codex":0.005895016,"about_ca_topic_score_gemma":0.0064232377,"teacher_disagreement_score":0.005895016,"about_ca_system_score_codex":0.0004517249,"about_ca_system_score_gemma":0.00025564496,"threshold_uncertainty_score":0.013665915},"labels":[],"label_agreement":null},{"id":"W2394734898","doi":"10.1177/0020852315618018","title":"The mystery shopper: a tool to measure public service delivery?","year":2016,"lang":"en","type":"article","venue":"International Review of Administrative Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Public sector; Accountability; Public relations; Customer satisfaction; Private sector; Service delivery framework; Business; Quality (philosophy); Service (business); Marketing; Political science; Economics; Economic growth","score_opus":0.12609227133239537,"score_gpt":0.3548211947045493,"score_spread":0.22872892337215395,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2394734898","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.45646,0.11865466,0.15156662,0.033856444,0.003799451,0.006136467,0.023090947,0.0010472868,0.2053881],"genre_scores_gemma":[0.8755091,0.020059567,0.09060133,0.0024232678,0.00073041674,0.0036410475,0.002712314,0.00011049036,0.0042125485],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.97615576,0.013880254,0.0026977207,0.0009349745,0.0058281883,0.00050309196],"domain_scores_gemma":[0.93605816,0.04052081,0.010554708,0.0030493112,0.008542223,0.0012748629],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.021254757,0.0005316513,0.0011207664,0.023651827,0.0011228252,0.005648994,0.0012456997,0.0012061018,0.005849522],"category_scores_gemma":[0.07591894,0.00037618593,0.0011114643,0.030361446,0.0025778164,0.009655227,0.0037293385,0.0010937147,0.0010729653],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005320288,0.00023742561,0.20220718,0.020724213,0.0009892725,0.00024803073,0.02967412,0.0009825202,0.0012647173,0.07694962,0.04561111,0.6205798],"study_design_scores_gemma":[0.00017648574,0.0017011353,0.44981238,0.024184402,0.0010162541,0.0020479423,0.092144184,0.007401105,0.002302782,0.07517047,0.34360185,0.0004410425],"about_ca_topic_score_codex":0.0030416544,"about_ca_topic_score_gemma":0.0045748283,"teacher_disagreement_score":0.023651827,"about_ca_system_score_codex":0.0026937348,"about_ca_system_score_gemma":0.0038531264,"threshold_uncertainty_score":0.11240727},"labels":[],"label_agreement":null},{"id":"W2396148855","doi":"10.29173/cais627","title":"Consumer Health Websites and Behavioural Tracking","year":2013,"lang":"fr","type":"article","venue":"Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l ACSI","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Web site; Tracking (education); Humanities; Health information; Library science; Political science; Art; World Wide Web; Psychology; Health care; Computer science; The Internet","score_opus":0.039901465403919284,"score_gpt":0.2570848740272162,"score_spread":0.2171834086232969,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2396148855","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88726306,0.0020129578,0.006456705,0.0034752176,0.00011012099,0.00026127894,0.0026084175,0.00017848679,0.0976337],"genre_scores_gemma":[0.9900529,0.00069996365,0.0030435221,0.0003753366,0.00006214771,0.00013074355,0.0007743614,0.000035629357,0.004825265],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99361235,0.003323905,0.00039266728,0.0005317533,0.0017205655,0.00041871928],"domain_scores_gemma":[0.9174152,0.05934109,0.012323701,0.0032325024,0.006309392,0.0013781734],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006657677,0.00027337167,0.0002822431,0.005194141,0.0010662987,0.0042922082,0.00060572143,0.0010623838,0.006874881],"category_scores_gemma":[0.04092317,0.00038266272,0.00046179883,0.006689692,0.0009710061,0.003701062,0.001466728,0.0008880515,0.0012011839],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000179044,0.00028087772,0.8723705,0.0002476143,0.00009081205,0.00008424829,0.008198354,0.00023778385,0.00024816915,0.003296358,0.0020087636,0.11275757],"study_design_scores_gemma":[0.000014173968,0.00020075336,0.97401184,0.00023265753,0.000075173106,0.00021749466,0.008845296,0.001552115,0.0005428038,0.002357693,0.011900098,0.000049896364],"about_ca_topic_score_codex":0.016705964,"about_ca_topic_score_gemma":0.012693733,"teacher_disagreement_score":0.016705964,"about_ca_system_score_codex":0.0015176364,"about_ca_system_score_gemma":0.0014606676,"threshold_uncertainty_score":0.035209596},"labels":[],"label_agreement":null},{"id":"W2397821348","doi":"10.5539/ijms.v8n3p145","title":"A Model of Strategic Marketing Decision Premises","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Extant taxon; Marketing; Marketing management; Business; Profit impact of marketing strategy; Marketing research; Marketing strategy; Strategic marketing; Empirical research; Sketch; Relationship marketing; Computer science","score_opus":0.09631047329156683,"score_gpt":0.3274018841524759,"score_spread":0.23109141086090906,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2397821348","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.056379884,0.00117515,0.30654892,0.015619267,0.00031379965,0.000489018,0.0016941763,0.00039041828,0.6173893],"genre_scores_gemma":[0.8159146,0.0015862163,0.07474296,0.0008392609,0.00026887984,0.00065052666,0.0009250888,0.00008547448,0.10498698],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9989511,0.00036324825,0.00005424234,0.00023621602,0.00021048111,0.0001848255],"domain_scores_gemma":[0.9982303,0.000971873,0.00016415988,0.00010743859,0.00029590772,0.00023027389],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015755435,0.0007565831,0.0006634251,0.0016707177,0.0012407145,0.006316905,0.0029594179,0.0034237697,0.028873729],"category_scores_gemma":[0.0032367492,0.0005464134,0.0014159118,0.0023170412,0.002322169,0.0055928677,0.0017274866,0.0025732927,0.004719959],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000021717593,0.000055123088,0.000507406,0.000040991672,0.000014405082,0.00019476708,0.0003678202,0.017426487,0.00016877739,0.9747048,0.0016859522,0.0048118117],"study_design_scores_gemma":[0.00008244266,0.00008347423,0.0008401857,0.00010497899,0.000037157657,0.0002371616,0.00044607924,0.23380278,0.0001340606,0.7331401,0.031059137,0.00003248756],"about_ca_topic_score_codex":0.009664017,"about_ca_topic_score_gemma":0.0068655987,"teacher_disagreement_score":0.028873729,"about_ca_system_score_codex":0.0041808463,"about_ca_system_score_gemma":0.0041729105,"threshold_uncertainty_score":0.09659231},"labels":[],"label_agreement":null},{"id":"W2398327215","doi":"","title":"Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters.","year":2012,"lang":"en","type":"article","venue":"RePEc: Research Papers in Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Session (web analytics); Service (business); Chat room; Structural equation modeling; Economic Justice; Service recovery; Web service; Key (lock); Perception; World Wide Web; Psychology; Interactional justice; Computer science; Knowledge management; Business; The Internet; Marketing; Procedural justice; Service quality; Political science; Computer security","score_opus":0.038186497799280995,"score_gpt":0.3267119010378676,"score_spread":0.2885254032385866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2398327215","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99701214,0.0001104435,0.00019721512,0.00030518693,0.000011261475,0.00004123781,0.000042975436,0.000007652726,0.0022719312],"genre_scores_gemma":[0.9993923,0.000057000583,0.00016529458,0.00007311109,0.000008498243,0.000034044035,0.00003171057,0.0000065816926,0.00023150431],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99541974,0.0020601067,0.00040183947,0.00036404058,0.0011060496,0.0006483397],"domain_scores_gemma":[0.92230344,0.04075304,0.021308612,0.0020910983,0.00364621,0.009897635],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004223817,0.00025542494,0.00043675367,0.0017868358,0.0027043368,0.0036769104,0.0007614804,0.001529602,0.004219473],"category_scores_gemma":[0.053440563,0.0005118355,0.000585283,0.001273075,0.0033684594,0.0019470286,0.0030387726,0.0031484147,0.00050373445],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028721927,0.0017612309,0.92510664,0.00012845534,0.00010634818,0.00051455,0.05418546,0.00018168308,0.0007495517,0.0013211707,0.00048215865,0.015175595],"study_design_scores_gemma":[0.000013442654,0.0001845699,0.9548416,0.0000493521,0.00003217899,0.00020490534,0.042369682,0.0007693765,0.00012350522,0.0007360511,0.0006470989,0.000028289896],"about_ca_topic_score_codex":0.0076065427,"about_ca_topic_score_gemma":0.01188545,"teacher_disagreement_score":0.0076065427,"about_ca_system_score_codex":0.001642464,"about_ca_system_score_gemma":0.002013609,"threshold_uncertainty_score":0.022337973},"labels":[],"label_agreement":null},{"id":"W2398382530","doi":"","title":"An Empirical Study on Antecedents of Perceived Service Recovery Qualityin E-banking Context","year":2015,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Context (archaeology); Service (business); Service recovery; Service delivery framework; Customer satisfaction; Feeling; Service guarantee; Quality (philosophy); Marketing; Business; Service design; Psychology; Social psychology","score_opus":0.09151645175131863,"score_gpt":0.33901025395371975,"score_spread":0.24749380220240114,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2398382530","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990798,0.00005358061,0.00010088917,0.00008293964,0.0000020384973,0.000010264652,0.000021797641,0.0000010022603,0.0006476966],"genre_scores_gemma":[0.99966395,0.000070119866,0.0000929524,0.000021327834,0.0000023638029,0.000007635341,0.000029035607,6.487304e-7,0.0001119139],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99860954,0.0005753534,0.00010144686,0.00012572003,0.0003015939,0.0002863582],"domain_scores_gemma":[0.9882683,0.006308729,0.0027297696,0.0003309834,0.0012425237,0.0011196019],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022133284,0.00019376591,0.00030183286,0.00079943275,0.00064684724,0.0014488134,0.0002684122,0.0005327305,0.0042185416],"category_scores_gemma":[0.008060455,0.0002788837,0.00035994058,0.0011848774,0.00092133746,0.0009625027,0.0008186061,0.0012021117,0.00023994545],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009013051,0.0008957956,0.9822253,0.000078525416,0.000043904038,0.00023012255,0.0064776,0.00021029386,0.0004947442,0.00081912376,0.00016370472,0.0082707545],"study_design_scores_gemma":[0.000005925399,0.0002214749,0.98660743,0.00004302287,0.000028946813,0.00009032125,0.01139504,0.0008501684,0.00017437512,0.00022620113,0.00034825318,0.00000881349],"about_ca_topic_score_codex":0.0035087047,"about_ca_topic_score_gemma":0.0046122707,"teacher_disagreement_score":0.0042185416,"about_ca_system_score_codex":0.000629878,"about_ca_system_score_gemma":0.0009775418,"threshold_uncertainty_score":0.0141124725},"labels":[],"label_agreement":null},{"id":"W2400472148","doi":"10.1108/mip-06-2015-0113","title":"Linking prestige perception with consumption experience, loyalty, and WOM","year":2016,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Prestige; Reputation; Loyalty; Psychology; Social psychology; Perception; Context (archaeology); Affect (linguistics); Originality; Institution; Value (mathematics); Consumer behaviour; Marketing; Sociology; Business; Creativity","score_opus":0.03918759116735154,"score_gpt":0.27715480890709954,"score_spread":0.237967217739748,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2400472148","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99886835,0.00003973549,0.00009836166,0.00003924571,0.0000015793306,0.0000049046266,0.000013508777,8.76272e-7,0.00093346526],"genre_scores_gemma":[0.9997032,0.00003190274,0.00005787774,0.000012065317,0.000003536108,0.000002864163,0.000025381214,4.6894607e-7,0.00016259421],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99934644,0.00021418098,0.000062156476,0.000056140743,0.00020565043,0.00011537539],"domain_scores_gemma":[0.99344516,0.001894417,0.0027833104,0.0003252842,0.0004913521,0.0010605208],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001207088,0.00015166106,0.00022170073,0.00085367064,0.00045390165,0.0017294276,0.00019181463,0.00031607627,0.004075298],"category_scores_gemma":[0.004970332,0.000109290144,0.000295046,0.0007016604,0.0006534029,0.0005550285,0.0009247877,0.0006217438,0.00023489921],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010278913,0.00034911974,0.98706853,0.00004719562,0.000059595517,0.00007157111,0.0016899082,0.0000999789,0.0006546704,0.00021512665,0.00006094592,0.009580502],"study_design_scores_gemma":[0.0000014537476,0.00014326624,0.9966853,0.000012096941,0.000012180254,0.00006354806,0.0024125923,0.00019511039,0.0001439918,0.00012651223,0.00019881425,0.000005040683],"about_ca_topic_score_codex":0.0013861913,"about_ca_topic_score_gemma":0.0024230957,"teacher_disagreement_score":0.004075298,"about_ca_system_score_codex":0.00040770313,"about_ca_system_score_gemma":0.0004538841,"threshold_uncertainty_score":0.013633192},"labels":[],"label_agreement":null},{"id":"W2400766844","doi":"10.5539/ijef.v8n6p13","title":"Identify and Ranking the Factors Affecting Recruitment and Retention of Corporate Customers within Banking System","year":2016,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Exploratory factor analysis; Descriptive statistics; Population; Ranking (information retrieval); Reputation; Banking industry; Service (business); Accounting; Statistics; Computer science","score_opus":0.06974384822433143,"score_gpt":0.26219280819946145,"score_spread":0.19244895997513,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2400766844","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99372125,0.00014013993,0.0009789709,0.0004771112,0.00000745541,0.00019411225,0.00011038581,0.000014968915,0.0043555736],"genre_scores_gemma":[0.99675024,0.00018690045,0.0014178791,0.000047051,0.0000071693007,0.00008263931,0.00015005932,0.0000027875426,0.0013552485],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976846,0.00079519924,0.00020518845,0.00012355621,0.00074380386,0.00044768988],"domain_scores_gemma":[0.9903792,0.004383084,0.0017763098,0.00014015201,0.0022687747,0.0010524102],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029840628,0.00020090281,0.00033344343,0.0015892553,0.0011233109,0.0019824414,0.00033679814,0.00054393534,0.0042109108],"category_scores_gemma":[0.011940834,0.00014739479,0.00034751376,0.002045106,0.00049840735,0.0012277594,0.0007834164,0.00056800066,0.0008051252],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010056888,0.00039438216,0.903246,0.00021410076,0.00002520255,0.0002253746,0.0034625398,0.00047976675,0.0010430901,0.0006586634,0.0016188377,0.08853161],"study_design_scores_gemma":[0.0000057897146,0.00043780776,0.9800765,0.00007762645,0.000024785833,0.00017109046,0.0140242325,0.0018959609,0.0007485941,0.00036109035,0.0021511074,0.000025373058],"about_ca_topic_score_codex":0.0037914647,"about_ca_topic_score_gemma":0.0065696966,"teacher_disagreement_score":0.0042109108,"about_ca_system_score_codex":0.0009677325,"about_ca_system_score_gemma":0.00319214,"threshold_uncertainty_score":0.015781403},"labels":[],"label_agreement":null},{"id":"W2403931494","doi":"10.29173/cais190","title":"Market Orientation and Service Performance in Libraries: An Unexplored Relationship","year":2013,"lang":"fr","type":"article","venue":"Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l ACSI","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Market orientation; Orientation (vector space); Service (business); Business; Political science; Business administration; Psychology; Marketing; Mathematics; Geometry","score_opus":0.03496306479515766,"score_gpt":0.23791797814994747,"score_spread":0.20295491335478982,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2403931494","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99351513,0.0007441832,0.00010851076,0.0003896704,0.0000065380596,0.0000028688025,0.000037188016,0.0000037833904,0.0051921825],"genre_scores_gemma":[0.9993025,0.00028236376,0.000037930575,0.00003158841,0.00001576953,0.0000016376001,0.000018121524,0.0000014522147,0.00030866687],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99921703,0.0002474534,0.000045911293,0.000053114585,0.000239908,0.00019656363],"domain_scores_gemma":[0.99358445,0.0023481117,0.0023880627,0.00011195655,0.00072169106,0.00084567734],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009117593,0.00015150351,0.00025890634,0.002183697,0.00088101625,0.003464508,0.00030461824,0.000450523,0.005263855],"category_scores_gemma":[0.0036653571,0.00011633348,0.0003558499,0.0033948307,0.0012233421,0.0014468803,0.0010667467,0.00043945358,0.00048159622],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012145805,0.00016382434,0.9612203,0.00011540913,0.0000832874,0.00024096905,0.0040030465,0.000120181976,0.00060496945,0.0013958422,0.00021472413,0.03171604],"study_design_scores_gemma":[0.0000033296324,0.00007909476,0.99089736,0.000036189675,0.000022490278,0.00011026018,0.007205373,0.00012349119,0.00013038357,0.00030825773,0.0010732597,0.000010566132],"about_ca_topic_score_codex":0.009655441,"about_ca_topic_score_gemma":0.012562251,"teacher_disagreement_score":0.009655441,"about_ca_system_score_codex":0.0014771945,"about_ca_system_score_gemma":0.0014939905,"threshold_uncertainty_score":0.019198477},"labels":[],"label_agreement":null},{"id":"W2404920019","doi":"10.1016/j.jretconser.2016.05.004","title":"Forging relationships to coproduce: A Consumer Commitment Model in an extended service encounter","year":2016,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ontario Institute of Technology","funders":"","keywords":"Organizational commitment; Business; Coproduction; Marketing; Service (business); Survey data collection; Consumer behaviour; Psychology; Public relations; Social psychology; Political science","score_opus":0.044801428860531414,"score_gpt":0.27763395507217914,"score_spread":0.23283252621164774,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2404920019","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.79017705,0.0001791755,0.024646882,0.005325765,0.00006788961,0.00014561936,0.000052536227,0.000050312847,0.1793547],"genre_scores_gemma":[0.9939312,0.000043494903,0.0013212006,0.00013191918,0.000007803406,0.000032712098,0.000015640748,0.000008775924,0.004507258],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9977901,0.001147123,0.00005449577,0.00024954445,0.0003183268,0.0004404278],"domain_scores_gemma":[0.9919624,0.0035166554,0.0007603872,0.0008257968,0.00058166485,0.002353202],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002792108,0.00041367562,0.00045794717,0.00074983074,0.0045415433,0.007657286,0.002656332,0.004399031,0.01692708],"category_scores_gemma":[0.011296891,0.00058518536,0.0005805049,0.001006717,0.0056632236,0.008022779,0.0054912483,0.005542611,0.0010893091],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00078458566,0.0018406068,0.027615411,0.00012162246,0.00008083674,0.0027676157,0.11221432,0.010444066,0.0010124149,0.79900616,0.0020923282,0.04202003],"study_design_scores_gemma":[0.00035181592,0.0010738814,0.032623637,0.00028483206,0.0002169365,0.002557678,0.21826501,0.1393638,0.00053052447,0.582707,0.02178074,0.0002441906],"about_ca_topic_score_codex":0.0074398783,"about_ca_topic_score_gemma":0.009642992,"teacher_disagreement_score":0.01692708,"about_ca_system_score_codex":0.0024135916,"about_ca_system_score_gemma":0.0032689623,"threshold_uncertainty_score":0.056626797},"labels":[],"label_agreement":null},{"id":"W2406356398","doi":"10.5539/ijms.v8n3p33","title":"The Relationship among Service Quality, Relationship Quality, and Customer Loyalty for Chain Restaurant Industry","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"North China University of Technology","keywords":"Business; Marketing; Service quality; Quality (philosophy); Loyalty business model; Service (business); Descriptive statistics; Loyalty; Reliability (semiconductor); Tertiary sector of the economy; Competition (biology); Quality assurance; Statistics","score_opus":0.1353476099517123,"score_gpt":0.3828550126155524,"score_spread":0.24750740266384008,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2406356398","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981027,0.00014548005,0.00018066615,0.0002448244,0.0000038248154,0.000006855244,0.000027521657,0.000002992379,0.0012850876],"genre_scores_gemma":[0.99969983,0.00004526505,0.00005808662,0.000013430771,0.0000028048498,0.0000023488583,0.000028054346,6.2418184e-7,0.0001496084],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99926895,0.00024001497,0.000065198015,0.00005296898,0.00022305004,0.00014989774],"domain_scores_gemma":[0.99366283,0.0024800936,0.0017092265,0.00014686068,0.0010971965,0.0009038178],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001253597,0.00011116526,0.00013667291,0.0009819433,0.00047998325,0.0010179912,0.00023834573,0.0003738883,0.00236335],"category_scores_gemma":[0.00553422,0.00009127918,0.00032413658,0.0009329363,0.00043929592,0.000534158,0.0005344116,0.0007192084,0.00014509102],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007403548,0.00013792068,0.98794854,0.000029130068,0.000052409425,0.0000847063,0.0007202954,0.0002083579,0.00024129015,0.00046475398,0.0002569603,0.0097816],"study_design_scores_gemma":[0.0000040252276,0.00012733172,0.9956994,0.000015985108,0.00004209515,0.00007822998,0.0016765378,0.0017565023,0.00013770623,0.00017066122,0.00028417332,0.0000072867992],"about_ca_topic_score_codex":0.016581673,"about_ca_topic_score_gemma":0.01753692,"teacher_disagreement_score":0.016581673,"about_ca_system_score_codex":0.0009753276,"about_ca_system_score_gemma":0.0010726909,"threshold_uncertainty_score":0.03297031},"labels":[],"label_agreement":null},{"id":"W2407064372","doi":"10.1080/10548408.2015.1130109","title":"Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study","year":2016,"lang":"en","type":"article","venue":"Journal of Travel & Tourism Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Boeing (Canada)","funders":"","keywords":"Hospitality; Residence; Context (archaeology); Hospitality industry; Business; Consumer satisfaction; Marketing; Service (business); Consumer behaviour; Advertising; Tourism; Geography; Economics; Demographic economics","score_opus":0.019738687025166794,"score_gpt":0.2769835894700835,"score_spread":0.2572449024449167,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2407064372","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99955803,0.000052985968,0.000052100957,0.000012459341,0.0000035533442,0.0000036799863,0.000033985543,3.5872037e-7,0.00028288047],"genre_scores_gemma":[0.9996842,0.000049160928,0.00005603592,0.000017237797,0.0000045611328,0.0000056782246,0.000073259136,9.379472e-7,0.0001089795],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987104,0.0008012905,0.000067501394,0.000104302424,0.00015583179,0.00016071695],"domain_scores_gemma":[0.99664176,0.0014976914,0.00064347003,0.00023027301,0.0005239028,0.0004628994],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002460068,0.00024061787,0.00032489584,0.0010475717,0.0006687973,0.00087221386,0.00020307873,0.0003582853,0.0021367467],"category_scores_gemma":[0.0024721294,0.0002260752,0.0007030563,0.0014694709,0.000627717,0.0005835092,0.0010844924,0.0007011022,0.00026723123],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001605201,0.00019536904,0.9940304,0.000019810595,0.00015978559,0.00014782869,0.0021232709,0.00007032434,0.00018788637,0.00009650113,0.00010427038,0.0027040148],"study_design_scores_gemma":[0.000005090979,0.00033924993,0.99343127,0.000009836093,0.000052569267,0.00020821313,0.005280538,0.00016625515,0.000083503044,0.000022893671,0.00039208762,0.000008569396],"about_ca_topic_score_codex":0.006057887,"about_ca_topic_score_gemma":0.008532786,"teacher_disagreement_score":0.006057887,"about_ca_system_score_codex":0.00039657386,"about_ca_system_score_gemma":0.00028350524,"threshold_uncertainty_score":0.013010204},"labels":[],"label_agreement":null},{"id":"W2407094138","doi":"10.1007/978-3-319-18687-0_125","title":"How to Enrich the Service Encounter? Empirical Insights into the Relationships between Customer Performance, Interaction Quality, and Customer Satisfaction","year":2015,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"British Columbia Institute of Technology","funders":"","keywords":"Service quality; Customer satisfaction; Business; Empirical research; Marketing; Psychology; Service (business); Knowledge management; Computer science; Mathematics; Statistics","score_opus":0.08694914960062718,"score_gpt":0.32516095097450615,"score_spread":0.23821180137387898,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2407094138","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6815682,0.028718641,0.011169441,0.036947582,0.0005465813,0.000055111115,0.00041752818,0.00020103191,0.2403759],"genre_scores_gemma":[0.9787642,0.008111276,0.0029123568,0.0015098788,0.0003029452,0.000028932953,0.00014670864,0.000067632325,0.008156114],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.998345,0.00087504694,0.000052316285,0.00009790406,0.00037391277,0.0002556896],"domain_scores_gemma":[0.9966595,0.002128348,0.00033332195,0.00017252783,0.00021872674,0.00048762778],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021380628,0.0003669434,0.00044116922,0.0009985018,0.0018098432,0.009549395,0.00061429397,0.0015682755,0.008124951],"category_scores_gemma":[0.007870316,0.00028745143,0.00041099254,0.0033013758,0.0036156934,0.008051207,0.0027758875,0.0023998865,0.0014018153],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059257285,0.00048308793,0.093930855,0.0009105951,0.0001494711,0.00087612134,0.14295009,0.000881747,0.0034838303,0.17626482,0.034871195,0.5446056],"study_design_scores_gemma":[0.00006894206,0.00075254904,0.22038336,0.0015486684,0.0002408948,0.0038655335,0.28484997,0.00575651,0.0022065006,0.26282814,0.21729739,0.00020161961],"about_ca_topic_score_codex":0.001972164,"about_ca_topic_score_gemma":0.004739868,"teacher_disagreement_score":0.009549395,"about_ca_system_score_codex":0.0011757632,"about_ca_system_score_gemma":0.0016142888,"threshold_uncertainty_score":0.027180672},"labels":[],"label_agreement":null},{"id":"W2407875697","doi":"10.1007/978-3-319-18687-0_124","title":"Customer Orientation and Job Satisfaction of Service Middle Managers: A Research on the Directionality of the Relationship and its Boundary Conditions","year":2015,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burnaby Hospital","funders":"","keywords":"Directionality; Job satisfaction; Business; Customer satisfaction; Service (business); Service-orientation; Orientation (vector space); Psychology; Marketing; Social psychology; Mathematics; Geometry","score_opus":0.13569845381165668,"score_gpt":0.3469518567667091,"score_spread":0.2112534029550524,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2407875697","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9751931,0.0018723052,0.0007575644,0.0005574004,0.000038990478,0.000009884318,0.00007330842,0.000007638643,0.021489896],"genre_scores_gemma":[0.99727553,0.00068405934,0.000292526,0.00009288521,0.000025055615,0.000011525247,0.0000574821,0.000007960209,0.0015529644],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996032,0.0001847718,0.000016722639,0.00004117413,0.00008462543,0.00006956148],"domain_scores_gemma":[0.9977024,0.0015191968,0.00029085355,0.000054908774,0.00014560044,0.00028713865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00090402336,0.00020023558,0.00028063127,0.00078653754,0.00060153025,0.002132346,0.00035963222,0.0005874965,0.0065897717],"category_scores_gemma":[0.0032838224,0.00024749915,0.00037522908,0.0013951522,0.0011032594,0.00093868555,0.0008761295,0.0011329267,0.0004048856],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005457563,0.000542044,0.8728207,0.00013360643,0.00007383044,0.00030483073,0.012900177,0.00026559588,0.0025220446,0.022081912,0.001603635,0.086205855],"study_design_scores_gemma":[0.000019806519,0.00023112276,0.97543395,0.0001183029,0.00005016474,0.00025968166,0.01189388,0.0008174056,0.00034661836,0.008660052,0.0021456443,0.000023306846],"about_ca_topic_score_codex":0.003265279,"about_ca_topic_score_gemma":0.0054957885,"teacher_disagreement_score":0.0065897717,"about_ca_system_score_codex":0.00065138674,"about_ca_system_score_gemma":0.0008946489,"threshold_uncertainty_score":0.022044957},"labels":[],"label_agreement":null},{"id":"W2417017014","doi":"10.5539/res.v8n3p36","title":"The Effects of Travel Service Quality on Organization Perceived Value, Satisfaction and Word-Of-Mouth—A study in Ho Chi Minh City, Vietnam","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Ho chi minh; Empathy; Word of mouth; Mediation; Tourism; Service quality; Business; Marketing; Service (business); Value (mathematics); Psychology; Quality (philosophy); Advertising; Social psychology; Socioeconomics; Sociology; Geography; Mathematics; Statistics","score_opus":0.042713586632163084,"score_gpt":0.31286734233292235,"score_spread":0.2701537557007593,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2417017014","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99831367,0.00083330757,0.00002899058,0.00011206542,0.0000057948105,0.000015901456,0.000049958555,4.3026486e-7,0.00063995935],"genre_scores_gemma":[0.9986663,0.00080033985,0.000042204963,0.000066941015,0.0000058130217,0.00001611352,0.000052917498,9.658812e-7,0.00034846517],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999498,0.00019504136,0.000051029197,0.000059647573,0.00009640756,0.00009988117],"domain_scores_gemma":[0.9981432,0.0006762361,0.0004662366,0.0000375993,0.0003841245,0.0002927258],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010037648,0.00015656215,0.0002408442,0.000550914,0.000728471,0.0009529482,0.00022859189,0.0002134587,0.0015628753],"category_scores_gemma":[0.0019001459,0.00020892035,0.0002807996,0.0015868011,0.00045328855,0.00052052346,0.0003564296,0.00034999053,0.00010178667],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024534782,0.0005626097,0.920273,0.0009890092,0.00016019365,0.0010763005,0.039871763,0.00011101614,0.0010654578,0.00033728135,0.00081871176,0.034489226],"study_design_scores_gemma":[0.000009706842,0.00038864065,0.95606977,0.00016544091,0.00007901258,0.00020846522,0.040630497,0.00012954311,0.00017805012,0.00003429848,0.0020927505,0.000013725484],"about_ca_topic_score_codex":0.065329134,"about_ca_topic_score_gemma":0.1071943,"teacher_disagreement_score":0.065329134,"about_ca_system_score_codex":0.0014674447,"about_ca_system_score_gemma":0.0019508675,"threshold_uncertainty_score":0.12989777},"labels":[],"label_agreement":null},{"id":"W241901956","doi":"10.1108/ijsms-11-02-2010-b004","title":"Exploring the relationship between involvement, fan attraction, psychological commitment and behavioural loyalty in a sports spectator context","year":2010,"lang":"en","type":"article","venue":"International Journal of Sports Marketing and Sponsorship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Loyalty; Attraction; Construct (python library); Context (archaeology); Psychology; Consumer behaviour; Advertising; Attendance; Social psychology; Loyalty business model; Service (business); Marketing; Business; Political science; Service quality","score_opus":0.1409318563642248,"score_gpt":0.31686346783453523,"score_spread":0.17593161147031042,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W241901956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992361,0.000023296241,0.000029537638,0.00003012398,0.0000010123923,0.0000034283692,0.000004286949,2.5697938e-7,0.0006720255],"genre_scores_gemma":[0.99965954,0.00003734489,0.000045004665,0.00001722656,0.0000028449874,0.0000054694674,0.000013998338,3.464737e-7,0.0002181804],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992847,0.0003820408,0.000026476837,0.000046404788,0.00009255154,0.00016792706],"domain_scores_gemma":[0.99657875,0.0015688919,0.0007806897,0.00008209031,0.00023638004,0.0007532139],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001074944,0.00019632374,0.00030883262,0.00077734375,0.0011183278,0.0017674951,0.00031011782,0.0006451212,0.0036936847],"category_scores_gemma":[0.0033506972,0.0001763768,0.00027342406,0.0006177315,0.0008961214,0.0008647747,0.0014965492,0.001061363,0.00016675498],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013437454,0.0006310811,0.98605365,0.00003465429,0.000059978003,0.0002027026,0.0060203625,0.000114704264,0.0004664377,0.00059467676,0.00007150748,0.00561584],"study_design_scores_gemma":[0.0000050360877,0.00029402008,0.98774403,0.00001653296,0.000033115764,0.000093850875,0.010935758,0.00038923224,0.00007960631,0.0001761225,0.00022536465,0.000007264163],"about_ca_topic_score_codex":0.010052507,"about_ca_topic_score_gemma":0.028393544,"teacher_disagreement_score":0.010052507,"about_ca_system_score_codex":0.00053348124,"about_ca_system_score_gemma":0.00079510536,"threshold_uncertainty_score":0.019988},"labels":[],"label_agreement":null},{"id":"W2426385423","doi":"","title":"Marketing Mix: A Review of 'P'","year":2005,"lang":"en","type":"review","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing mix; Product (mathematics); Marketing; Promotion (chess); Personalization; Boom; Service (business); Sales promotion; Business; Product mix; Computer science; Sales management; Political science; Engineering","score_opus":0.053498317685114795,"score_gpt":0.3172011179673828,"score_spread":0.263702800282268,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2426385423","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00009450738,0.99871695,0.000062547406,0.00024254229,0.00012277561,0.00001237817,0.000041103118,0.0000037558018,0.0007034598],"genre_scores_gemma":[0.0009095525,0.9980902,0.00024077413,0.00031088528,0.000108113956,0.0000193386,0.000047487985,0.0000027077313,0.00027076592],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9984629,0.0003153929,0.00034770247,0.00024193154,0.00056955457,0.00006250508],"domain_scores_gemma":[0.9964581,0.002026211,0.00056815054,0.000080989674,0.00077740854,0.00008907555],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027099254,0.0011693921,0.0026904691,0.00933709,0.0004716323,0.0020052094,0.0017723427,0.0013388578,0.0073949383],"category_scores_gemma":[0.006741004,0.00071996235,0.0012352584,0.012197695,0.0008898795,0.0036848404,0.0012407316,0.0013479443,0.0022033649],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008161859,0.00004201008,0.0003338928,0.087689005,0.00022593478,0.00008252865,0.00012290459,0.00009041172,0.00022597252,0.0017314822,0.023905043,0.88546914],"study_design_scores_gemma":[0.00003631998,0.00019135591,0.004265306,0.0652058,0.0007039013,0.0012095829,0.00024289377,0.00008058778,0.00033938623,0.0018359772,0.92584354,0.000045309273],"about_ca_topic_score_codex":0.0035937836,"about_ca_topic_score_gemma":0.00659429,"teacher_disagreement_score":0.00933709,"about_ca_system_score_codex":0.0022106615,"about_ca_system_score_gemma":0.0028268758,"threshold_uncertainty_score":0.02473855},"labels":[],"label_agreement":null},{"id":"W2432934129","doi":"10.5539/emr.v5n2p1","title":"A Study of State of Food Retail Supply Chain in Saudi Arabia: A Conceptual Framework","year":2016,"lang":"en","type":"article","venue":"Engineering Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Hypermarket; Business; Supply chain; Conceptual framework; Supply chain management; Marketing; Quality (philosophy); Process (computing); Industrial organization; Computer science","score_opus":0.0620875017113738,"score_gpt":0.2963148903332369,"score_spread":0.23422738862186307,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2432934129","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86799127,0.003953192,0.01462741,0.00834228,0.000043490476,0.0002935238,0.0002516156,0.00002624464,0.10447092],"genre_scores_gemma":[0.99622333,0.0009325405,0.0015436201,0.000060852908,0.0000067150504,0.000031384192,0.00003404241,0.0000016164361,0.0011657319],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9994041,0.000276494,0.00004320242,0.00007891668,0.00007904344,0.000118277414],"domain_scores_gemma":[0.9981883,0.00072530203,0.00041217517,0.000044624707,0.00039699028,0.00023257335],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013675726,0.00028379867,0.00016629387,0.0021955967,0.0019315933,0.008693742,0.0008545389,0.0011641524,0.0033828765],"category_scores_gemma":[0.0017256425,0.00025961924,0.0003079529,0.0032040577,0.005003336,0.0055809785,0.0022182,0.0008159691,0.00016088173],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000037094826,0.00014189826,0.030096356,0.00021685282,0.000018573035,0.0007693814,0.035995845,0.0054783276,0.00044628346,0.9134528,0.0008227898,0.012523805],"study_design_scores_gemma":[0.0000530173,0.00045758,0.06425088,0.0016859993,0.00013428036,0.00083423586,0.54026026,0.0967797,0.0011226069,0.20384754,0.09046251,0.000111364076],"about_ca_topic_score_codex":0.043193262,"about_ca_topic_score_gemma":0.026211036,"teacher_disagreement_score":0.043193262,"about_ca_system_score_codex":0.009768897,"about_ca_system_score_gemma":0.0061286623,"threshold_uncertainty_score":0.08588368},"labels":[],"label_agreement":null},{"id":"W2435340029","doi":"10.5430/jnep.v6n10p122","title":"Evaluation of the psychometric properties of the nursing students’ attitudes toward mental health nursing and consumers instrument","year":2016,"lang":"en","type":"article","venue":"Journal of Nursing Education and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Confirmatory factor analysis; Descriptive statistics; Structural equation modeling; Psychology; Exploratory factor analysis; Mental health; Nursing; Scale (ratio); Clinical psychology; Medicine; Psychometrics; Statistics; Psychiatry; Mathematics","score_opus":0.19388931683124153,"score_gpt":0.43705209536895234,"score_spread":0.24316277853771082,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2435340029","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9938186,0.00024848979,0.0019110806,0.00027297018,0.000046891368,0.00036327276,0.00019075644,0.000014780471,0.003133099],"genre_scores_gemma":[0.9942729,0.00024117721,0.0043533146,0.0000725669,0.000019163052,0.00041449093,0.00024785224,0.0000074918303,0.00037094558],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9927061,0.0034223557,0.00087154045,0.00031451427,0.002395444,0.00029000483],"domain_scores_gemma":[0.9782282,0.013272891,0.0024693436,0.0009990251,0.004219039,0.00081148813],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.017825766,0.0003447633,0.00059563096,0.0016188016,0.00059326214,0.0012118921,0.00048523303,0.0005742268,0.002049923],"category_scores_gemma":[0.0343317,0.00030762985,0.0014335219,0.0015740163,0.0007530101,0.0008084961,0.0011305048,0.0008603127,0.00027060503],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003033373,0.0006181427,0.90938133,0.00038521693,0.0002798058,0.00013662863,0.0068132863,0.000531165,0.0014090084,0.00084708654,0.00063038315,0.07866463],"study_design_scores_gemma":[0.000057336478,0.0012694519,0.9786099,0.00040186947,0.00015263358,0.00024188231,0.008810079,0.0040837033,0.0014109885,0.0007237784,0.0041985605,0.000039729228],"about_ca_topic_score_codex":0.0013351974,"about_ca_topic_score_gemma":0.002934437,"teacher_disagreement_score":0.017825766,"about_ca_system_score_codex":0.0006601964,"about_ca_system_score_gemma":0.0018257067,"threshold_uncertainty_score":0.09427279},"labels":[],"label_agreement":null},{"id":"W2460199056","doi":"10.5539/gjhs.v9n2p68","title":"Relationship between Quality of the Referral Chain of Hospital Services and Patient Satisfaction","year":2016,"lang":"en","type":"article","venue":"Global Journal of Health Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Iran University of Medical Sciences","keywords":"Referral; Medicine; Patient satisfaction; Quality (philosophy); Family medicine; Nursing","score_opus":0.05667076657996113,"score_gpt":0.3301873158719309,"score_spread":0.2735165492919698,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2460199056","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982418,0.00015002169,0.00011295647,0.00041904772,0.000006432553,0.000012096562,0.000115976196,0.0000039043694,0.0009377446],"genre_scores_gemma":[0.9997216,0.000044352342,0.000058902675,0.000034406905,0.0000047350145,0.0000042385623,0.000061702514,7.242686e-7,0.00006925462],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99747133,0.0009901897,0.00036745955,0.00013276898,0.0006856882,0.0003526031],"domain_scores_gemma":[0.98856235,0.0029298414,0.0050717886,0.00020569596,0.0017925054,0.001437781],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022082112,0.00009299781,0.00023802121,0.00085212244,0.00041789457,0.00083036115,0.00027486004,0.00030469432,0.0033471896],"category_scores_gemma":[0.0088917,0.000112914146,0.00048060017,0.0012997629,0.00043234223,0.00039912137,0.00047527452,0.00060568337,0.00015635672],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006165864,0.00008023203,0.99332494,0.000035839443,0.000047510304,0.000052035004,0.0006234974,0.00008048356,0.00007966076,0.000059767306,0.00029716917,0.0052571665],"study_design_scores_gemma":[0.000006353413,0.00019089438,0.9957349,0.000026145482,0.00002070447,0.00014658198,0.002951915,0.00038445834,0.000068948066,0.00005638583,0.00040395538,0.000008811995],"about_ca_topic_score_codex":0.0032777027,"about_ca_topic_score_gemma":0.002951681,"teacher_disagreement_score":0.0033471896,"about_ca_system_score_codex":0.00097290485,"about_ca_system_score_gemma":0.0009900914,"threshold_uncertainty_score":0.011678338},"labels":[],"label_agreement":null},{"id":"W2461229409","doi":"10.2139/ssrn.2716189","title":"Customer Satisfaction, Cost Behavior and Future Performance","year":2015,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Resource (disambiguation); Customer satisfaction; Business; Proxy (statistics); Marketing; Customer retention; Value (mathematics); Industrial organization; Microeconomics; Economics; Computer science; Service quality; Service (business)","score_opus":0.017739364873481347,"score_gpt":0.24718897176348384,"score_spread":0.2294496068900025,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2461229409","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9936307,0.00032704067,0.00020181257,0.00021625572,0.00001422145,0.0000072307007,0.00016538326,0.0000066587377,0.0054307072],"genre_scores_gemma":[0.9984465,0.000105103434,0.00007221235,0.000033590415,0.00001695528,0.000005344642,0.00016786689,0.00000389235,0.0011485544],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99930286,0.0002575718,0.00005968486,0.000056905545,0.00019062833,0.00013236627],"domain_scores_gemma":[0.99000615,0.004543909,0.0021475237,0.00032423204,0.000945867,0.0020322702],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012191527,0.00028042265,0.00026838636,0.0012041819,0.0005163749,0.0023466975,0.00038952622,0.0014884461,0.0069376854],"category_scores_gemma":[0.007608444,0.00023160405,0.0006642539,0.0015401235,0.00053860695,0.0011090387,0.00053848635,0.0014772958,0.0008252642],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030299745,0.0006035448,0.988122,0.000019090545,0.00012935004,0.00008212139,0.00027939928,0.0007236334,0.00017026156,0.0008431325,0.0003649589,0.008359515],"study_design_scores_gemma":[0.0000059078307,0.00022196578,0.99610186,0.000010233852,0.00006023459,0.00010036346,0.00052016636,0.0019255163,0.00006572024,0.00065356254,0.0003218287,0.00001263994],"about_ca_topic_score_codex":0.0075236014,"about_ca_topic_score_gemma":0.010688664,"teacher_disagreement_score":0.0075236014,"about_ca_system_score_codex":0.0007624519,"about_ca_system_score_gemma":0.00068757427,"threshold_uncertainty_score":0.023208857},"labels":[],"label_agreement":null},{"id":"W2464891214","doi":"10.19173/irrodl.v17i4.2518","title":"Perceived Service Quality and Student Loyalty in an Online University","year":2016,"lang":"en","type":"article","venue":"The International Review of Research in Open and Distributed Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Continuance; Service (business); Quality (philosophy); Service quality; Psychology; Class (philosophy); Higher education; Medical education; Computer science; Business; Marketing; Social psychology; Medicine; Political science","score_opus":0.19851942593885397,"score_gpt":0.44981579163149743,"score_spread":0.25129636569264346,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2464891214","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99871933,0.00004335998,0.0001112419,0.00014694605,0.0000044200697,0.0000051891957,0.000015041407,0.0000026720024,0.00095180055],"genre_scores_gemma":[0.9996761,0.000024029729,0.000036591442,0.000031567575,0.0000032588196,0.0000028543561,0.000015569245,0.0000010149431,0.00020905153],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981654,0.000815304,0.0001305884,0.00008664687,0.00049118017,0.00031092027],"domain_scores_gemma":[0.9890615,0.003820094,0.002974766,0.00030717967,0.0014894193,0.002347165],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019204855,0.00010572436,0.00030286453,0.00075659394,0.00060487166,0.0017893814,0.00029871392,0.0005824199,0.0036315413],"category_scores_gemma":[0.0087450575,0.00013337091,0.0006245402,0.00080014684,0.0005600607,0.00077003636,0.0007031072,0.001126339,0.00035536205],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012185419,0.0008047395,0.982724,0.000025248448,0.00007866515,0.000051414667,0.0016364211,0.00026274234,0.00026794797,0.000510422,0.0002487215,0.01326774],"study_design_scores_gemma":[0.000006923151,0.00037779394,0.9946913,0.000018361809,0.000025385154,0.000051768235,0.0029479398,0.0013064953,0.00014520284,0.00013772605,0.0002785517,0.000012527195],"about_ca_topic_score_codex":0.0071297246,"about_ca_topic_score_gemma":0.0061108433,"teacher_disagreement_score":0.0071297246,"about_ca_system_score_codex":0.0007124077,"about_ca_system_score_gemma":0.00066673156,"threshold_uncertainty_score":0.014176488},"labels":[],"label_agreement":null},{"id":"W2465528444","doi":"10.5539/ibr.v9n9p24","title":"Silence is not Golden: The Effects of Prohibitive Voice on Customer Citizenship Behaviors","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Science Council","keywords":"Constructive; Harm; Service (business); Perception; Organizational citizenship behavior; Citizenship; Service recovery; Procedural justice; Customer service; Psychology; Business; Economic Justice; Silence; Service delivery framework; Public relations; Marketing; Social psychology; Computer science; Political science; Service quality; Process (computing); Law; Aesthetics","score_opus":0.06257396282357572,"score_gpt":0.35303178612441155,"score_spread":0.2904578233008358,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2465528444","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99191487,0.000110445006,0.00015882618,0.0008893064,0.000018288652,0.0000112064545,0.000014330335,0.0000046993837,0.0068780794],"genre_scores_gemma":[0.99911493,0.000070891365,0.00007429578,0.00019531611,0.000010283728,0.000014343787,0.000013854418,0.000005727934,0.00050029636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9941896,0.0036718312,0.00015691876,0.00039011237,0.0008779772,0.00071352295],"domain_scores_gemma":[0.9445581,0.041230418,0.00813112,0.0014470754,0.0015995469,0.0030337453],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0041249343,0.0002449889,0.00036852254,0.00049979106,0.0019498996,0.003702316,0.00088945386,0.0012953134,0.0068492927],"category_scores_gemma":[0.030599104,0.0002410392,0.0007328616,0.0005804637,0.0034980606,0.0021673073,0.0030152574,0.0029301443,0.00043788922],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.005086617,0.008904091,0.6513091,0.00039738705,0.0005837869,0.001637389,0.17703521,0.0015886268,0.006595422,0.020577611,0.0030681551,0.12321663],"study_design_scores_gemma":[0.000113108086,0.00156243,0.878134,0.00016879772,0.0003369581,0.00019796414,0.10638496,0.0021789444,0.0015871505,0.006299798,0.002959656,0.00007615939],"about_ca_topic_score_codex":0.010845593,"about_ca_topic_score_gemma":0.0121474955,"teacher_disagreement_score":0.010845593,"about_ca_system_score_codex":0.0023025353,"about_ca_system_score_gemma":0.0027312122,"threshold_uncertainty_score":0.022913158},"labels":[],"label_agreement":null},{"id":"W2473735593","doi":"10.1016/s0197-2510(10)70069-3","title":"10.1016/s0197-2510(10)70069-3","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business","score_opus":0.011567541547920366,"score_gpt":0.18791715066352782,"score_spread":0.17634960911560746,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2473735593","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00039695363,0.00042331242,0.00048317408,0.0003468066,0.00024547984,0.000092474926,0.0006121518,0.00067756604,0.99672216],"genre_scores_gemma":[0.00056798354,0.00020012497,0.00027566063,0.00020470595,0.00006151876,0.00005894598,0.00032860375,0.00011402254,0.99818844],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9992594,0.000046914887,0.00006386543,0.00026495682,0.00019798148,0.00016684167],"domain_scores_gemma":[0.99801683,0.00051853905,0.00014287478,0.0002025206,0.00038813436,0.00073115993],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0010782733,0.0030847138,0.002059908,0.0031488128,0.002721473,0.0041951463,0.0037751065,0.007821648,0.9898844],"category_scores_gemma":[0.0018569477,0.0010564473,0.0015318583,0.0028292937,0.002132141,0.006449642,0.0032174534,0.0029473745,0.9931819],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003313646,0.0002643825,0.00094361947,0.0007302662,0.000034712757,0.00033275993,0.00015218348,0.0004427741,0.001609788,0.0066703055,0.3527892,0.6356986],"study_design_scores_gemma":[0.00005331299,0.0001366339,0.0007734022,0.00043843559,0.00001429108,0.00037702735,0.00014720527,0.00019998943,0.00029605467,0.00074559567,0.99679154,0.000026538735],"about_ca_topic_score_codex":0.005169462,"about_ca_topic_score_gemma":0.004254779,"teacher_disagreement_score":0.0101156235,"about_ca_system_score_codex":0.0014528781,"about_ca_system_score_gemma":0.001473809,"threshold_uncertainty_score":0.014428616},"labels":[],"label_agreement":null},{"id":"W2474595336","doi":"10.21273/hortsci.48.2.200","title":"Consumer Preferences for Local and Sustainable Plant Production Characteristics","year":2013,"lang":"en","type":"article","venue":"HortScience","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":69,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Purchasing; Market segmentation; Production (economics); Product (mathematics); Sustainability; Marketing; Economics","score_opus":0.023950030312462435,"score_gpt":0.23135482728644824,"score_spread":0.2074047969739858,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2474595336","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99761,0.000022698023,0.0000798754,0.000029845665,6.8577395e-7,0.000009730861,0.00009801708,0.0000022397016,0.0021469858],"genre_scores_gemma":[0.9990306,0.000035110996,0.00017690049,0.000021976948,7.876585e-7,0.000004164417,0.00012258811,0.000001232356,0.00060656294],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99982065,0.000026362102,0.000009438484,0.000020679778,0.000088307585,0.000034616063],"domain_scores_gemma":[0.9994085,0.0001584407,0.00014866563,0.000030210113,0.00015539871,0.000098808894],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00044406278,0.000079345846,0.0001006922,0.00035258278,0.00047332706,0.00060087873,0.00010324469,0.00017522936,0.0040218844],"category_scores_gemma":[0.0008890603,0.00006468405,0.00014850081,0.00045527445,0.00027330444,0.00024313107,0.00018677203,0.00016517722,0.0001938679],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034268678,0.00011182469,0.967097,0.000046409867,0.000046361823,0.00019730354,0.0074110795,0.00020953496,0.0073802187,0.00025127392,0.00053558196,0.016370615],"study_design_scores_gemma":[0.0000038598437,0.0000874867,0.99291646,0.000007137763,0.000011742912,0.000107518346,0.0050097457,0.00019468668,0.00043632791,0.00005188811,0.0011637342,0.000009398272],"about_ca_topic_score_codex":0.07637281,"about_ca_topic_score_gemma":0.17709275,"teacher_disagreement_score":0.07637281,"about_ca_system_score_codex":0.00054142764,"about_ca_system_score_gemma":0.00037603767,"threshold_uncertainty_score":0.15185654},"labels":[],"label_agreement":null},{"id":"W2475176793","doi":"10.7202/1033204ar","title":"La qualité des services : une recherche sur le prêt entre bibliothèques dans les grandes bibliothèques publiques du Canada","year":2015,"lang":"fr","type":"article","venue":"Documentation et bibliothèques","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Political science; Humanities; Art","score_opus":0.08566800648411546,"score_gpt":0.3297660858352721,"score_spread":0.24409807935115665,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2475176793","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7629297,0.01211386,0.0030365684,0.02006527,0.0002574564,0.00025123896,0.005079624,0.00026399514,0.19600223],"genre_scores_gemma":[0.97281915,0.0045117787,0.0012407453,0.0005543912,0.000043346794,0.00007192132,0.0007577532,0.000059893246,0.019940987],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98774546,0.0010954587,0.00045099374,0.00057228364,0.008051788,0.002084023],"domain_scores_gemma":[0.9588125,0.008035263,0.004295945,0.0007834032,0.024422903,0.0036500022],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007043237,0.0003670055,0.0006580568,0.008982499,0.010740562,0.012023342,0.0012282588,0.0008620561,0.01570788],"category_scores_gemma":[0.02807249,0.00045580053,0.0005900878,0.028620956,0.0044809934,0.003639227,0.003061377,0.0017626338,0.0010360897],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003538295,0.00025267864,0.42661902,0.002813982,0.0002464342,0.00049911236,0.17316997,0.0006315813,0.0026394986,0.057663217,0.02420466,0.31090605],"study_design_scores_gemma":[0.000016158729,0.00008218125,0.7664404,0.0013203737,0.000093751776,0.00013246412,0.1122973,0.0003953958,0.0010642172,0.0014968239,0.116544336,0.000116560186],"about_ca_topic_score_codex":0.96575546,"about_ca_topic_score_gemma":0.97194517,"teacher_disagreement_score":0.08941682,"about_ca_system_score_codex":0.08941682,"about_ca_system_score_gemma":0.17942986,"threshold_uncertainty_score":0.6487675},"labels":[],"label_agreement":null},{"id":"W2475967963","doi":"10.4018/978-1-59904-943-4.ch135","title":"Experiencing Quality","year":2008,"lang":"en","type":"book-chapter","venue":"Electronic Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Perception; Loyalty; Quality (philosophy); Interface (matter); Task (project management); Product (mathematics); Web site; Psychology; Work (physics); Marketing; Quality of experience; Business; Knowledge management; Computer science; The Internet; World Wide Web; Engineering","score_opus":0.043449485362114085,"score_gpt":0.2714701710938722,"score_spread":0.22802068573175815,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2475967963","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.32907617,0.005267617,0.02587713,0.012643176,0.0008826475,0.0002667054,0.000844026,0.0003147708,0.62482786],"genre_scores_gemma":[0.95834255,0.0024136638,0.0037920082,0.0021205246,0.00017419065,0.00007993509,0.00036583797,0.00007540833,0.032635834],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9956098,0.0011347194,0.00021113791,0.00046109947,0.0018801314,0.00070315035],"domain_scores_gemma":[0.9938736,0.0010937327,0.0012723532,0.00061158714,0.0018296934,0.0013190354],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020632364,0.00029695028,0.00034916602,0.0007609236,0.0015802536,0.007869953,0.00047875362,0.0009388792,0.019748382],"category_scores_gemma":[0.009208404,0.00017470702,0.00050017016,0.001032317,0.0024100486,0.00349514,0.004372241,0.0017358565,0.0021056752],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027342857,0.00036425295,0.10602073,0.0014122677,0.00029616093,0.00084336946,0.1282894,0.00095300074,0.008603501,0.20481853,0.06563233,0.48249307],"study_design_scores_gemma":[0.0000573584,0.00068491494,0.13151062,0.0006217791,0.00014013685,0.0022008293,0.07479666,0.0008005447,0.0016256882,0.04717594,0.7402012,0.00018431272],"about_ca_topic_score_codex":0.004149297,"about_ca_topic_score_gemma":0.003683449,"teacher_disagreement_score":0.019748382,"about_ca_system_score_codex":0.0018117661,"about_ca_system_score_gemma":0.0014485195,"threshold_uncertainty_score":0.066064954},"labels":[],"label_agreement":null},{"id":"W2477846480","doi":"10.4018/978-1-60566-154-4.ch002","title":"A New Conceptual Framework for Greater Success with Integration of E-CRM","year":2009,"lang":"en","type":"book-chapter","venue":"Advances in e-business research series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Customer relationship management; Leverage (statistics); Knowledge management; Business; Coaching; Transactional leadership; Perspective (graphical); Marketing; Process management; Computer science; Management; Public relations; Political science","score_opus":0.06478119253481592,"score_gpt":0.35092599473727043,"score_spread":0.28614480220245453,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2477846480","genre_codex":"other","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.014319124,0.0073143956,0.2056637,0.10235057,0.0017235818,0.00044163878,0.00019700629,0.00029239908,0.6676976],"genre_scores_gemma":[0.63917685,0.01052642,0.26346904,0.016181191,0.001990386,0.001831659,0.00048921857,0.00035048957,0.06598484],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9938746,0.0030207601,0.00030539365,0.00074642914,0.0014744827,0.00057821284],"domain_scores_gemma":[0.9957722,0.0018389549,0.0004818728,0.00032283386,0.0008873365,0.0006968598],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009468592,0.0014903941,0.000656768,0.0047388487,0.0044831675,0.01325265,0.0032534883,0.0059188944,0.0126537625],"category_scores_gemma":[0.0062721404,0.0004581716,0.0009737715,0.005396978,0.025034882,0.029431172,0.00929198,0.0075902543,0.001867839],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000021973392,0.000017913775,0.00015764762,0.000044251014,0.000002970942,0.0000480239,0.0034160055,0.00009911583,0.00006783787,0.9873979,0.0025272667,0.006218837],"study_design_scores_gemma":[0.000019169209,0.00006254076,0.0010649866,0.0004858194,0.000014396342,0.0005130693,0.014842097,0.0017033295,0.00014969306,0.730754,0.250353,0.00003784866],"about_ca_topic_score_codex":0.0072645657,"about_ca_topic_score_gemma":0.0069212294,"teacher_disagreement_score":0.01325265,"about_ca_system_score_codex":0.007964482,"about_ca_system_score_gemma":0.010505897,"threshold_uncertainty_score":0.057786584},"labels":[],"label_agreement":null},{"id":"W2478139600","doi":"10.4018/978-1-60566-412-5.ch001","title":"Introduction to E-Commerce","year":2010,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":67,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Sophistication; The Internet; Information and Communications Technology; Business; E-commerce; Resistance (ecology); Commerce; Marketing; Political science; Sociology; Computer science; World Wide Web; Social science","score_opus":0.019715707035838064,"score_gpt":0.24429880937419327,"score_spread":0.2245831023383552,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2478139600","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00058876426,0.07696307,0.0047204974,0.005747665,0.0038218095,0.00007908592,0.00034024636,0.0002900965,0.90744877],"genre_scores_gemma":[0.0066400194,0.082279526,0.0051622824,0.0057666693,0.0030509986,0.000096635944,0.0005183134,0.00020957878,0.8962759],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9995548,0.00006678387,0.000032950622,0.0000769221,0.00022378299,0.000044732104],"domain_scores_gemma":[0.9995183,0.00019606938,0.000019689844,0.000047528905,0.00013439369,0.00008403184],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003530821,0.0010758471,0.00067524315,0.0021638297,0.0014605883,0.0054637296,0.001147271,0.0024714612,0.10514802],"category_scores_gemma":[0.0009125037,0.00034560674,0.0004140273,0.004214629,0.0014637455,0.005435008,0.0016419338,0.0032380372,0.058096774],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00001499687,0.00007925547,0.00015058373,0.0005777642,0.000006809959,0.00022838009,0.0008612204,0.0002659481,0.00046190948,0.2014253,0.5768572,0.21907054],"study_design_scores_gemma":[0.0000011422557,0.000005977941,0.00007905167,0.00023783733,9.0618755e-7,0.00015329667,0.00005571079,0.00003373833,0.000021915084,0.011607185,0.98780036,0.0000029188056],"about_ca_topic_score_codex":0.001239646,"about_ca_topic_score_gemma":0.0025830423,"teacher_disagreement_score":0.10514802,"about_ca_system_score_codex":0.0012144719,"about_ca_system_score_gemma":0.0014823215,"threshold_uncertainty_score":0.35175514},"labels":[],"label_agreement":null},{"id":"W2479341791","doi":"10.5539/ies.v9n8p94","title":"The Impact of Marketing Strategies and Satisfaction on Student Loyalty: A Structural Equation Model Approach","year":2016,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Structural equation modeling; Marketing; Psychology; Higher education; Class (philosophy); Business; Mathematics; Political science; Statistics; Computer science","score_opus":0.07288936740629179,"score_gpt":0.3826511985062699,"score_spread":0.3097618310999781,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2479341791","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9724194,0.00031513203,0.019632163,0.0022148902,0.000064686086,0.000201984,0.0005937608,0.000099262594,0.004458633],"genre_scores_gemma":[0.9941673,0.0002782176,0.0041195825,0.00011276665,0.00002572119,0.000195741,0.0003668527,0.000010105797,0.0007235966],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979431,0.0013998806,0.00008820272,0.00014724495,0.00020117518,0.00022047789],"domain_scores_gemma":[0.9943657,0.0043983203,0.00044846267,0.0001547028,0.00042053504,0.00021227193],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045860377,0.0006905056,0.00069957314,0.0021214252,0.00060701044,0.0020706642,0.0013742312,0.0014400053,0.004699077],"category_scores_gemma":[0.008836076,0.0005470489,0.0022572554,0.0019063896,0.00097515766,0.001738122,0.0015385968,0.0018970954,0.0005019227],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045677775,0.0021866206,0.83325726,0.0003627251,0.001858259,0.0005034575,0.0047552558,0.06017382,0.0010461527,0.033619594,0.004132001,0.057648145],"study_design_scores_gemma":[0.00017693212,0.001408946,0.14757045,0.00038999534,0.0010017771,0.00014303374,0.002866619,0.83113843,0.0005303109,0.0124403,0.0022524903,0.00008071309],"about_ca_topic_score_codex":0.022459758,"about_ca_topic_score_gemma":0.01232361,"teacher_disagreement_score":0.022459758,"about_ca_system_score_codex":0.0018205314,"about_ca_system_score_gemma":0.003054931,"threshold_uncertainty_score":0.044658005},"labels":[],"label_agreement":null},{"id":"W2480196260","doi":"10.5539/ijms.v8n4p20","title":"Understanding the Customer Journey to Create Excellent Customer Experiences in Bookshops","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer experience; Business; Marketing; Advertising; Personalization; Customer advocacy; Customer to customer; Customer retention; Customer intelligence; Computer science; Service (business); Service quality","score_opus":0.1460313646063717,"score_gpt":0.33864025097101963,"score_spread":0.19260888636464793,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2480196260","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98584265,0.00023282286,0.00080942945,0.00069479033,0.000009960407,0.000016781225,0.000031528143,0.000009320598,0.012352677],"genre_scores_gemma":[0.99732506,0.00016905052,0.000396157,0.00006119084,0.000005896685,0.000006153884,0.000023651883,0.0000055352034,0.0020072127],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99934524,0.0003508525,0.000013002561,0.00004839864,0.00009322732,0.00014926908],"domain_scores_gemma":[0.9988167,0.0005190158,0.00020727188,0.000052282587,0.00014008248,0.00026463898],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008607441,0.00019589666,0.00015435013,0.0007907302,0.0024861428,0.0047994973,0.0004924212,0.0006078436,0.003815132],"category_scores_gemma":[0.001837367,0.00018935146,0.00015848003,0.00064819626,0.0024311766,0.0038921875,0.002152148,0.0008510541,0.0003236404],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010827782,0.00008675569,0.047322534,0.00021023098,0.000018708757,0.0028301964,0.9097801,0.0002985942,0.0023595477,0.010038468,0.0024918604,0.024454694],"study_design_scores_gemma":[0.0000025576446,0.00005858263,0.05399305,0.00007865522,0.00000735305,0.00077061576,0.92367923,0.00027502346,0.00042648494,0.0014096452,0.019282674,0.000016182967],"about_ca_topic_score_codex":0.0031600732,"about_ca_topic_score_gemma":0.008860541,"teacher_disagreement_score":0.0047994973,"about_ca_system_score_codex":0.0011601322,"about_ca_system_score_gemma":0.0009540501,"threshold_uncertainty_score":0.012762904},"labels":[],"label_agreement":null},{"id":"W2481576521","doi":"10.4018/978-1-59904-822-2.ch007","title":"Seals on Retail Web Sites","year":2008,"lang":"en","type":"book-chapter","venue":"Advances in electronic commerce (AEC) book series/Advances in electronic commerce series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Notice; Recall; Business; Reliability (semiconductor); Advertising; Marketing; Psychology; Political science; Cognitive psychology","score_opus":0.015386669299689902,"score_gpt":0.25406054832821806,"score_spread":0.23867387902852816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2481576521","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90331787,0.0007950382,0.0072442614,0.0008531919,0.000045315486,0.000046315934,0.000181735,0.00029212446,0.087224156],"genre_scores_gemma":[0.9871945,0.00032268438,0.0014264031,0.00007643681,0.000027007289,0.0000059040412,0.000103913015,0.00002746044,0.010815694],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9988896,0.0003164948,0.0000996143,0.00010433785,0.0005036712,0.000086254964],"domain_scores_gemma":[0.992239,0.002985823,0.0026002955,0.0011645955,0.00076841575,0.00024197268],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001029701,0.00019205218,0.00019957912,0.00068951887,0.00066236465,0.0024613524,0.0003082584,0.0005817666,0.008303982],"category_scores_gemma":[0.009909828,0.00027945807,0.0002252155,0.0006315115,0.00072616537,0.0037399463,0.0010771008,0.0006624392,0.0016137585],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013587235,0.0005022878,0.18906777,0.0006920158,0.00007329389,0.0021633634,0.04393328,0.0056674094,0.031912092,0.092360675,0.018723976,0.6135452],"study_design_scores_gemma":[0.000064590844,0.0023115403,0.56649363,0.0012021646,0.00025153693,0.007633567,0.028101232,0.039018616,0.04839842,0.088390455,0.21779625,0.00033801448],"about_ca_topic_score_codex":0.0017279834,"about_ca_topic_score_gemma":0.0014605925,"teacher_disagreement_score":0.008303982,"about_ca_system_score_codex":0.0007525245,"about_ca_system_score_gemma":0.0004060289,"threshold_uncertainty_score":0.02777952},"labels":[],"label_agreement":null},{"id":"W2483603024","doi":"10.5539/ijms.v8n4p94","title":"Effects of Marketing Theories and Customer Relationship Management on Small Colleges","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Quantitative marketing research; Thematic analysis; Marketing management; Order (exchange); Phenomenology (philosophy); Business; Marketing research; Selection (genetic algorithm); Relationship marketing; Qualitative research; Sociology; Computer science","score_opus":0.02208794239126254,"score_gpt":0.27571273360280224,"score_spread":0.2536247912115397,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2483603024","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6815474,0.0038436647,0.0051017674,0.023526184,0.00019645537,0.00033661118,0.00006966359,0.00004782213,0.28533044],"genre_scores_gemma":[0.9934157,0.0018276954,0.0008888226,0.0009824933,0.000055987002,0.00008543807,0.000020202526,0.00001535585,0.002708203],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9924346,0.005427127,0.00013044482,0.00027061783,0.0012929653,0.00044415853],"domain_scores_gemma":[0.91720724,0.073639825,0.0034178477,0.0010356096,0.0025401418,0.0021593224],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009194663,0.00048297428,0.0003517153,0.002589422,0.0030117936,0.007380884,0.001134095,0.0013027976,0.016393095],"category_scores_gemma":[0.023197286,0.00029788518,0.00057394773,0.0026630384,0.0078119,0.0058840634,0.003959554,0.0029787521,0.0005113668],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00054640067,0.004514874,0.10254012,0.0013810832,0.00016592283,0.0014213363,0.08279985,0.0028849803,0.00073246995,0.5755206,0.00858236,0.21891004],"study_design_scores_gemma":[0.0003744955,0.0018641094,0.25090766,0.0031205455,0.00052695983,0.0011333174,0.34478995,0.015505846,0.002740761,0.2994248,0.079414934,0.00019659939],"about_ca_topic_score_codex":0.0045676595,"about_ca_topic_score_gemma":0.0049864156,"teacher_disagreement_score":0.016393095,"about_ca_system_score_codex":0.0053762,"about_ca_system_score_gemma":0.0049655447,"threshold_uncertainty_score":0.054840386},"labels":[],"label_agreement":null},{"id":"W2483649454","doi":"10.4018/978-1-59904-825-3.ch003","title":"User Satisfaction with E-Collaborative Systems","year":2008,"lang":"en","type":"book-chapter","venue":"Advances in e-collaboration series/Advances in e-collaboration (AECOB) book series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"Customer satisfaction; Computer science; Knowledge management; Component (thermodynamics); User satisfaction; Marketing; Business; Human–computer interaction","score_opus":0.008368261270436871,"score_gpt":0.24589516917623222,"score_spread":0.23752690790579534,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2483649454","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5909426,0.0029967283,0.0100352885,0.0038367938,0.00013941323,0.00009777621,0.0008780294,0.0004805032,0.3905928],"genre_scores_gemma":[0.9668359,0.0013455591,0.001844357,0.00033270227,0.00006511997,0.000035653648,0.00047958657,0.000049122988,0.029011935],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99853694,0.00047416563,0.00007763955,0.000094923336,0.0007206599,0.00009576349],"domain_scores_gemma":[0.9976622,0.001188649,0.00029064826,0.00016936524,0.0005039932,0.00018513795],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009558098,0.00012784656,0.00021877541,0.0003860678,0.00041119353,0.00218476,0.0003033766,0.0005246166,0.011505904],"category_scores_gemma":[0.00452196,0.00007728542,0.0002723384,0.0012001896,0.0003639287,0.0011976868,0.0006642026,0.0005314942,0.0019246314],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015383125,0.0006392592,0.13622518,0.0004721583,0.0000847433,0.00034092492,0.0096901115,0.004042622,0.0031937517,0.056080844,0.06162057,0.72745603],"study_design_scores_gemma":[0.000029654542,0.0011664744,0.71246195,0.00035401835,0.00009655359,0.001540053,0.01144018,0.018794904,0.0055087763,0.019432435,0.22906998,0.00010500451],"about_ca_topic_score_codex":0.0016630872,"about_ca_topic_score_gemma":0.0015790751,"teacher_disagreement_score":0.011505904,"about_ca_system_score_codex":0.00067251845,"about_ca_system_score_gemma":0.00045303325,"threshold_uncertainty_score":0.03849107},"labels":[],"label_agreement":null},{"id":"W2483755857","doi":"10.5539/ijms.v8n4p77","title":"Social Networks and Customer Relationship Development at the Saudi Telecommunication Service Providers","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Leverage (statistics); Loyalty business model; Marketing; Customer relationship management; Customer advocacy; Customer retention; Service provider; Customer engagement; Loyalty; Service (business); Customer to customer; Social network (sociolinguistics); Social media; Service quality; Computer science","score_opus":0.05316606573568973,"score_gpt":0.3097067406127961,"score_spread":0.2565406748771064,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2483755857","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966736,0.000088474764,0.000060870425,0.0004733485,0.0000031703619,0.000005537473,0.000012314523,0.0000014314123,0.0026812707],"genre_scores_gemma":[0.9992606,0.00008765192,0.000044413944,0.000031476393,0.0000021487535,0.0000023839034,0.0000064794663,7.533603e-7,0.00056414376],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99895954,0.00043837458,0.00004231966,0.000054227905,0.00025368173,0.00025192922],"domain_scores_gemma":[0.9950158,0.0013973758,0.0014246532,0.00008027913,0.00092694146,0.0011548928],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007893626,0.0001495401,0.00010858066,0.0007441254,0.00210651,0.002132971,0.00024938156,0.00041194723,0.003407577],"category_scores_gemma":[0.0031657533,0.00012206036,0.000119807926,0.00071213813,0.0005959098,0.0008370098,0.001089111,0.00081462116,0.00021082816],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000105813866,0.00031572537,0.8822131,0.00006785767,0.000042148175,0.00085054454,0.06147324,0.00033862278,0.0009053886,0.0022025132,0.0015629637,0.049922008],"study_design_scores_gemma":[0.00000841484,0.00020511463,0.8053353,0.000074811636,0.00003000285,0.0007765456,0.18188898,0.0016956462,0.0005096509,0.00041020202,0.009034968,0.000030357065],"about_ca_topic_score_codex":0.035754796,"about_ca_topic_score_gemma":0.043646026,"teacher_disagreement_score":0.035754796,"about_ca_system_score_codex":0.0023261793,"about_ca_system_score_gemma":0.0018188485,"threshold_uncertainty_score":0.07109338},"labels":[],"label_agreement":null},{"id":"W2485183973","doi":"10.5539/ibr.v9n9p41","title":"Customer Relationship Management and Customer Retention in Jordanian Bank","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer retention; Business; Service quality; Marketing; Customer relationship management; Customer satisfaction; Sample (material); Service (business); Customer service; USable; Psychology; Computer science","score_opus":0.09142430001412612,"score_gpt":0.3453363569369814,"score_spread":0.2539120569228553,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2485183973","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996366,0.0003015633,0.00004213611,0.0005334798,0.000007784079,0.0000062557624,0.000019253896,0.0000026034759,0.0027208284],"genre_scores_gemma":[0.9991172,0.00012580615,0.00002966646,0.00009103356,0.0000087040335,0.000003488448,0.000016494685,8.198948e-7,0.0006067625],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990262,0.000383295,0.00005627217,0.000045777186,0.00025239217,0.00023606847],"domain_scores_gemma":[0.995723,0.0007807584,0.0014756662,0.000065908986,0.0010463272,0.0009083135],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001320816,0.00012146912,0.00017918149,0.0006227707,0.0009844009,0.0016957169,0.0003017569,0.0004935053,0.0044154488],"category_scores_gemma":[0.0039718905,0.000098061144,0.00020362083,0.00078103034,0.00040703148,0.00074128085,0.000616227,0.00092801475,0.00048052962],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020009385,0.0012147863,0.9407316,0.00007293059,0.00006109441,0.00028262543,0.0061643124,0.00014749776,0.0003308726,0.00053634954,0.002158995,0.04809892],"study_design_scores_gemma":[0.000014140851,0.00052296085,0.9710561,0.00008532483,0.000044549644,0.00043386064,0.023336101,0.00070607325,0.00028180282,0.000222676,0.0032746491,0.000021728518],"about_ca_topic_score_codex":0.0067978147,"about_ca_topic_score_gemma":0.009702385,"teacher_disagreement_score":0.0067978147,"about_ca_system_score_codex":0.00095146935,"about_ca_system_score_gemma":0.0013706674,"threshold_uncertainty_score":0.014771163},"labels":[],"label_agreement":null},{"id":"W2486433702","doi":"10.7202/1036612ar","title":"Insatisfaction des salariés et des clients en réaction à l’automatisation des caisses d’un hypermarché : de la prise de parole à la défection et à la négligence","year":2016,"lang":"fr","type":"article","venue":"Relations industrielles","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.028391649636975914,"score_gpt":0.2954821544178365,"score_spread":0.26709050478086055,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2486433702","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99538547,0.00010443653,0.00017240837,0.00069941726,0.000010502556,0.000021135815,0.000022804496,0.000004038991,0.003579681],"genre_scores_gemma":[0.9965006,0.00009455367,0.00015273852,0.00016043629,0.0000034213483,0.0000215942,0.000018813022,0.0000036463853,0.0030442108],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9973666,0.0010987214,0.00007334493,0.00024065762,0.0005917107,0.00062891806],"domain_scores_gemma":[0.99322563,0.0023559057,0.0012894268,0.00026772165,0.0014109453,0.0014502878],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033901748,0.00023787668,0.00028215616,0.0006761946,0.005470862,0.0035308246,0.0008912376,0.0009512927,0.007195627],"category_scores_gemma":[0.007704282,0.0003434167,0.000274951,0.00095330324,0.0056444425,0.0015514126,0.003209197,0.0015415539,0.00056118984],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018485697,0.00015440679,0.151351,0.00013452838,0.000028624094,0.00080811535,0.82066965,0.00010714312,0.0014301289,0.002562898,0.0016868159,0.020881867],"study_design_scores_gemma":[0.000010341365,0.00010570124,0.15793838,0.000096830365,0.00001055215,0.00011310817,0.83158046,0.00023299259,0.00035023963,0.00033048104,0.00919906,0.00003180878],"about_ca_topic_score_codex":0.17643148,"about_ca_topic_score_gemma":0.23144944,"teacher_disagreement_score":0.17643148,"about_ca_system_score_codex":0.009761016,"about_ca_system_score_gemma":0.009700012,"threshold_uncertainty_score":0.35080904},"labels":[],"label_agreement":null},{"id":"W2490743945","doi":"10.4018/978-1-60566-412-5.ch004","title":"Global Quality Management Practice for E-Commerce","year":2010,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Standardization; Quality (philosophy); The Internet; Diversity (politics); Business; Marketing; Politics; E-commerce; Quality management; Public relations; Knowledge management; Political science; Computer science; World Wide Web; Law","score_opus":0.039411770050623476,"score_gpt":0.3095698464859827,"score_spread":0.2701580764353592,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2490743945","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0029105542,0.090771355,0.05014751,0.0640402,0.0037841576,0.0001915823,0.00006800592,0.00033020347,0.78775644],"genre_scores_gemma":[0.22157186,0.16305491,0.11516362,0.04358223,0.0062017357,0.0006859454,0.00039592755,0.0007225114,0.44862124],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99652714,0.0012895722,0.00021600862,0.00045272388,0.0013097444,0.00020485505],"domain_scores_gemma":[0.9987055,0.00043380912,0.00014846234,0.00027323805,0.0003450089,0.000093945746],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036150373,0.0010742592,0.00048698758,0.0017813346,0.002457266,0.00823062,0.0012513424,0.004045796,0.009711438],"category_scores_gemma":[0.0036952763,0.00028158003,0.0005329786,0.003623317,0.008692558,0.0067257537,0.003962929,0.006159454,0.0034224128],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000046453647,0.000020954467,0.00010152318,0.00024461828,0.0000056187314,0.00006413486,0.0025271012,0.0002948987,0.00018225335,0.8773399,0.04732134,0.07189309],"study_design_scores_gemma":[0.000005852382,0.000017974298,0.00032627353,0.0009472455,0.0000070484293,0.0002302732,0.00076909113,0.00033761052,0.00015813002,0.19220214,0.80498713,0.000011316686],"about_ca_topic_score_codex":0.002692978,"about_ca_topic_score_gemma":0.003264826,"teacher_disagreement_score":0.009711438,"about_ca_system_score_codex":0.0057933903,"about_ca_system_score_gemma":0.0046509868,"threshold_uncertainty_score":0.04203421},"labels":[],"label_agreement":null},{"id":"W2493038494","doi":"10.4018/978-1-60566-412-5.ch012","title":"A Cultural Perspective on Web Site Localization","year":2010,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Multinational corporation; Web site; Business; Perspective (graphical); Product (mathematics); Web service; World Wide Web; The Internet; Computer science; Artificial intelligence","score_opus":0.020521284204812022,"score_gpt":0.2589139422835266,"score_spread":0.23839265807871457,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2493038494","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.048983768,0.018771533,0.013649142,0.014859147,0.00045853193,0.000028845478,0.0000621306,0.00009838466,0.9030886],"genre_scores_gemma":[0.87417585,0.023850389,0.005773611,0.005356722,0.00052314013,0.00007113759,0.000073020885,0.00019066603,0.089985535],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99876106,0.00080063683,0.00004017158,0.00008716251,0.00017639156,0.00013462694],"domain_scores_gemma":[0.99828184,0.0009737783,0.00014726684,0.00013169854,0.00024958744,0.00021590311],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00095532037,0.0004668928,0.00017224901,0.0013564405,0.0026902491,0.007613413,0.00079355476,0.0018490384,0.007246215],"category_scores_gemma":[0.0020097997,0.00018366931,0.00023180089,0.0028295775,0.0100411195,0.008678365,0.002390888,0.002096622,0.0014483677],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000016467731,0.00006105785,0.0016992969,0.0002599096,0.000007342726,0.0006315897,0.065795965,0.00035085806,0.00055871706,0.8303798,0.017015368,0.08322374],"study_design_scores_gemma":[0.00001231052,0.000060190367,0.0046688523,0.0013066172,0.000022105747,0.0021477714,0.068385005,0.0011549384,0.0009728417,0.14523567,0.7759927,0.000041031235],"about_ca_topic_score_codex":0.007700047,"about_ca_topic_score_gemma":0.0067149447,"teacher_disagreement_score":0.007700047,"about_ca_system_score_codex":0.0033493503,"about_ca_system_score_gemma":0.0016797971,"threshold_uncertainty_score":0.02430135},"labels":[],"label_agreement":null},{"id":"W2494876860","doi":"10.4018/978-1-59904-292-3.ch005","title":"The Challenge of Web Site Design for Global Organizations","year":2011,"lang":"en","type":"book-chapter","venue":"Advances in global information management (AGIM) book series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Douglas College; University of the Fraser Valley; Simon Fraser University","funders":"","keywords":"Loyalty; Web site; The Internet; Perception; Web design; Marketing; Business; World Wide Web; Advertising; Psychology; Computer science","score_opus":0.017802708624200782,"score_gpt":0.24356918629520688,"score_spread":0.2257664776710061,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2494876860","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03494946,0.09056503,0.15969168,0.061068762,0.0033121146,0.00034071403,0.00035211997,0.002198673,0.64752156],"genre_scores_gemma":[0.3254047,0.110752776,0.33011067,0.011342884,0.0032481286,0.00064657273,0.0008499581,0.003153713,0.2144905],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9982146,0.000896263,0.00006665961,0.00010552782,0.00063043076,0.00008652537],"domain_scores_gemma":[0.99533856,0.0026776935,0.0001298806,0.00084997766,0.00067535345,0.00032841516],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004118968,0.0005507331,0.00047073848,0.0014321049,0.0015575828,0.011811607,0.0009785378,0.0019501621,0.010013977],"category_scores_gemma":[0.0061109103,0.00039953177,0.00044239385,0.0023051656,0.0029547615,0.008329584,0.001753742,0.0027587397,0.0047994056],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015891936,0.0000612286,0.0010835484,0.000639168,0.000020087204,0.00008179333,0.0028010986,0.0022665865,0.0008672625,0.2884547,0.07591057,0.62779796],"study_design_scores_gemma":[0.000012520358,0.00008386638,0.0017735643,0.0008194811,0.000025375359,0.00039791074,0.0035898958,0.0027627882,0.0005031836,0.19329931,0.7966934,0.00003873822],"about_ca_topic_score_codex":0.0061208983,"about_ca_topic_score_gemma":0.011354689,"teacher_disagreement_score":0.011811607,"about_ca_system_score_codex":0.0022329448,"about_ca_system_score_gemma":0.0035610553,"threshold_uncertainty_score":0.033500075},"labels":[],"label_agreement":null},{"id":"W2495372239","doi":"10.5539/mas.v10n9p153","title":"Identifying and Evaluating the Criteria's Affecting of Customer ExperienceUsing Fuzzy Dematel Approach (Case Study: Branches of Bank Melli in Tehran)","year":2016,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Reputation; Marketing; Diversity (politics); Feeling; Service (business)","score_opus":0.09448514734407429,"score_gpt":0.34901877542149,"score_spread":0.25453362807741575,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2495372239","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9924845,0.00006418339,0.0036540912,0.00009726635,0.0000034905206,0.00008304023,0.00005930991,0.000008282705,0.003545817],"genre_scores_gemma":[0.9963153,0.000037987007,0.003285859,0.0000070536985,0.0000013822587,0.000022433804,0.000033407054,0.0000012511842,0.00029525725],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9984686,0.00061151356,0.000094057374,0.00011781292,0.00040432185,0.0003037107],"domain_scores_gemma":[0.99715424,0.0017429037,0.00027097107,0.00007951393,0.0006121926,0.00014018554],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023442372,0.00024241721,0.0003310794,0.0032327229,0.0014375288,0.001638871,0.0005271813,0.0006913455,0.0021185211],"category_scores_gemma":[0.0047468306,0.00016484462,0.0006616927,0.0020995561,0.0009716595,0.0008086991,0.00087525754,0.00041356598,0.00012253171],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016584375,0.0015077022,0.5477359,0.0013732413,0.00023646723,0.010542961,0.060708534,0.042997364,0.02260479,0.019888122,0.0033532144,0.28739324],"study_design_scores_gemma":[0.00009304272,0.00184858,0.6145558,0.0003203801,0.0002765043,0.003194657,0.15922539,0.18688762,0.016706865,0.008491276,0.008165014,0.0002349324],"about_ca_topic_score_codex":0.011887036,"about_ca_topic_score_gemma":0.01364696,"teacher_disagreement_score":0.011887036,"about_ca_system_score_codex":0.0029255536,"about_ca_system_score_gemma":0.0010160209,"threshold_uncertainty_score":0.023635685},"labels":[],"label_agreement":null},{"id":"W2496166445","doi":"10.4018/978-1-60566-412-5.ch003","title":"Service Quality of E-Commerce for Global Consumers","year":2010,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Perception; Diversity (politics); Service quality; Marketing; Quality (philosophy); Business; Service (business); Relation (database); E-commerce; Service guarantee; Service provider; Knowledge management; Service design; Psychology; Computer science; Sociology; World Wide Web","score_opus":0.05144030850768498,"score_gpt":0.298374431722133,"score_spread":0.24693412321444802,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2496166445","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.100614674,0.06230092,0.006200204,0.006790814,0.0005106826,0.000031865347,0.00019790752,0.00006885213,0.8232841],"genre_scores_gemma":[0.8009204,0.041007224,0.003055014,0.0016488377,0.00039503482,0.000030547602,0.00031847245,0.000067198096,0.15255734],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9998809,0.000028437413,0.000004851955,0.000017993638,0.000052964835,0.00001480266],"domain_scores_gemma":[0.99988675,0.000060716964,0.000012189141,0.000007063972,0.000023805487,0.000009408102],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00014043631,0.00023255307,0.00012518474,0.00047279266,0.0003682135,0.0024339384,0.00012268535,0.00054693583,0.004509585],"category_scores_gemma":[0.000325447,0.00009523121,0.00016495373,0.0012989567,0.00091852393,0.0012623545,0.00042129308,0.00090861437,0.00047193942],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005005804,0.00007991756,0.010557379,0.0005796068,0.000028051372,0.0003844202,0.017193342,0.0022893455,0.0019685721,0.5616874,0.0746277,0.33055413],"study_design_scores_gemma":[0.000008920925,0.00015466863,0.094718084,0.0017933518,0.000059586804,0.002494483,0.012744747,0.004585139,0.0016311642,0.1405551,0.741198,0.000056761848],"about_ca_topic_score_codex":0.0036088238,"about_ca_topic_score_gemma":0.0054668393,"teacher_disagreement_score":0.004509585,"about_ca_system_score_codex":0.0012126745,"about_ca_system_score_gemma":0.0004914311,"threshold_uncertainty_score":0.015086114},"labels":[],"label_agreement":null},{"id":"W2500460537","doi":"10.4018/978-1-59904-771-3.ch010","title":"Promotion and Relationship Marketing","year":2011,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Laurentian University","funders":"","keywords":"Relevance (law); Promotion (chess); Transactional leadership; Marketing; Digital marketing; Transactional analysis; Relationship marketing; Business; Marketing research; Political science; Public relations; Marketing management; Psychology","score_opus":0.050167980328228244,"score_gpt":0.24575120704094386,"score_spread":0.1955832267127156,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2500460537","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0025165777,0.0879903,0.0046091303,0.007703328,0.0020221388,0.00009684957,0.000067703775,0.00013722501,0.89485675],"genre_scores_gemma":[0.06537506,0.107488275,0.004966149,0.008450126,0.0037463908,0.00022946646,0.00015873197,0.0002016655,0.8093842],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9991911,0.00023285273,0.000019776482,0.00011735524,0.0003317658,0.00010719805],"domain_scores_gemma":[0.99944085,0.00031055574,0.000046841942,0.000038023478,0.00006977233,0.00009390783],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010232126,0.0007575593,0.0005143888,0.0016432585,0.0018461585,0.00669158,0.00086045614,0.0023750418,0.04714205],"category_scores_gemma":[0.0014675179,0.0002899424,0.0003129886,0.002531913,0.0031477998,0.0062146983,0.0020305174,0.003241645,0.014924165],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025219291,0.0001572193,0.00028797227,0.0006183366,0.000007427409,0.0001718117,0.0033422594,0.00020505083,0.00032572183,0.6177476,0.13689688,0.24021447],"study_design_scores_gemma":[0.0000047910207,0.000023499098,0.00034362753,0.00040319402,0.0000029757543,0.0003130337,0.0006540211,0.00009292044,0.00007476892,0.03695418,0.96112484,0.000008237852],"about_ca_topic_score_codex":0.0013535873,"about_ca_topic_score_gemma":0.0020672549,"teacher_disagreement_score":0.04714205,"about_ca_system_score_codex":0.0021403916,"about_ca_system_score_gemma":0.001917917,"threshold_uncertainty_score":0.1577059},"labels":[],"label_agreement":null},{"id":"W2500891908","doi":"10.5539/mas.v10n9p122","title":"Evaluation and Priorities the Promotion Mix Elements for Corporate Banking Customers Using MCDM Methods In Eghtesade Novin Bank","year":2016,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Sales promotion; Business; Promotion (chess); Ranking (information retrieval); Multiple-criteria decision analysis; Order (exchange); Direct marketing; Profitability index; Brand equity; Marketing mix; Loyalty; Computer science; Finance","score_opus":0.13836687029305383,"score_gpt":0.36657851816843157,"score_spread":0.22821164787537773,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2500891908","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7406578,0.0018958041,0.22702019,0.0013752813,0.00015663492,0.0030576678,0.0007515092,0.00018712772,0.02489801],"genre_scores_gemma":[0.7219691,0.0008853096,0.27270424,0.0000888464,0.000014877175,0.0006671212,0.00031813234,0.000020576585,0.0033317795],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9974814,0.0014106686,0.00017525417,0.00015376517,0.00061957614,0.0001592354],"domain_scores_gemma":[0.9982728,0.0009044938,0.0001099846,0.000045599325,0.00059119274,0.00007595007],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0051157894,0.00077128585,0.00068939076,0.0036753262,0.0012462527,0.0020155704,0.0005449452,0.000669569,0.0038959128],"category_scores_gemma":[0.0039019294,0.0005090606,0.0009314882,0.0023852196,0.0004419043,0.0007704312,0.0010918358,0.00062676764,0.00020169337],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012518183,0.0018552479,0.06948183,0.004824694,0.00043756573,0.0010455962,0.011168162,0.16008674,0.020993676,0.021988729,0.009087634,0.6977783],"study_design_scores_gemma":[0.00042030407,0.0014917966,0.08533839,0.0018529943,0.00054669974,0.00048893533,0.03876157,0.79252726,0.025870817,0.020867284,0.031555355,0.00027861752],"about_ca_topic_score_codex":0.008883497,"about_ca_topic_score_gemma":0.024232328,"teacher_disagreement_score":0.008883497,"about_ca_system_score_codex":0.0020824277,"about_ca_system_score_gemma":0.0026946203,"threshold_uncertainty_score":0.027055204},"labels":[],"label_agreement":null},{"id":"W2502232687","doi":"10.4018/978-1-60566-154-4.ch001","title":"Managing the Customer Relationship","year":2009,"lang":"en","type":"book-chapter","venue":"Advances in e-business research series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Customer relationship management; Customer value; Value (mathematics); Customer lifetime value; Customer retention; Customer advocacy; Customer to customer; Process (computing); Marketing; Customer intelligence; Process management; Knowledge management; Computer science; Service (business); Microeconomics; Economics; Service quality","score_opus":0.0700166330584779,"score_gpt":0.3437120083865163,"score_spread":0.2736953753280384,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2502232687","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.009882141,0.019903816,0.029318433,0.030044239,0.0015007001,0.00013904822,0.00005570499,0.00028526326,0.90887064],"genre_scores_gemma":[0.27286685,0.049254388,0.040281896,0.017678738,0.0022530642,0.00025910436,0.00023207442,0.00025180707,0.61692214],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9991381,0.00025060563,0.000024650622,0.00010403727,0.00035859703,0.00012388664],"domain_scores_gemma":[0.99928385,0.00022983117,0.000045947476,0.0000677692,0.00019594414,0.0001766277],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013345724,0.00037866965,0.0002576382,0.0006233188,0.0019063869,0.006512187,0.0012085417,0.0022685553,0.012863093],"category_scores_gemma":[0.0017561945,0.00018960475,0.0001873737,0.0008726145,0.00152062,0.0065229163,0.0032537174,0.0031294504,0.0053223865],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015207679,0.000086052925,0.00063584594,0.00020866407,0.0000103932425,0.00024259396,0.0068315463,0.0005161179,0.0017247472,0.3348849,0.1644037,0.49044022],"study_design_scores_gemma":[0.0000052011,0.00003939275,0.0007560787,0.00036205005,0.000006848411,0.00070375646,0.0027222557,0.00065755885,0.0006578872,0.044829804,0.94924283,0.000016322587],"about_ca_topic_score_codex":0.0013576373,"about_ca_topic_score_gemma":0.0023977903,"teacher_disagreement_score":0.012863093,"about_ca_system_score_codex":0.0018858021,"about_ca_system_score_gemma":0.0026706264,"threshold_uncertainty_score":0.043031335},"labels":[],"label_agreement":null},{"id":"W2511125264","doi":"10.5267/j.msl.2016.8.003","title":"The effect of corporate image on the formation of customer attraction","year":2016,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Attraction; Business; Image (mathematics); Marketing; Computer science; Process management; Industrial organization; Advertising; Computer vision; Linguistics","score_opus":0.021258716345268023,"score_gpt":0.23752021389671227,"score_spread":0.21626149755144425,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2511125264","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9956552,0.000078691985,0.000054560147,0.000109373206,0.000004946232,0.0000056417107,0.000012936982,0.0000022558545,0.004076293],"genre_scores_gemma":[0.99967194,0.000023512976,0.000031240634,0.000019435362,0.0000036722822,0.0000020259372,0.00001346085,6.7800113e-7,0.00023402965],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99929416,0.000302254,0.00002663916,0.000047419424,0.00018589142,0.00014363125],"domain_scores_gemma":[0.9926454,0.0025040135,0.0018834176,0.00018788762,0.0009857548,0.0017936587],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007509574,0.00012810575,0.00013985447,0.0006839608,0.0005165627,0.0011664695,0.00024103277,0.00037666928,0.00400326],"category_scores_gemma":[0.0050519337,0.000086825254,0.0002574356,0.00038883527,0.00061645935,0.0004262674,0.0006658064,0.0006904793,0.00032443926],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015553167,0.00033211175,0.98432225,0.000014090372,0.000033120352,0.00010724917,0.0010428766,0.00005830936,0.00035730365,0.00029063213,0.00025278624,0.01303366],"study_design_scores_gemma":[0.0000028441964,0.00010293495,0.997973,0.0000057695665,0.000008912811,0.0000625354,0.001356506,0.00013831268,0.00008309274,0.000052721138,0.00020960634,0.000003802926],"about_ca_topic_score_codex":0.0037686455,"about_ca_topic_score_gemma":0.0049342006,"teacher_disagreement_score":0.00400326,"about_ca_system_score_codex":0.00069536164,"about_ca_system_score_gemma":0.0004860367,"threshold_uncertainty_score":0.01339221},"labels":[],"label_agreement":null},{"id":"W2517684161","doi":"10.5539/hes.v6n4p23","title":"The Investigation on Brand Image of University Education and Students’ Word-of-Mouth Behavior","year":2016,"lang":"en","type":"article","venue":"Higher Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Psychology; Word of mouth; Structural equation modeling; Loyalty; Brand image; Brand loyalty; Social psychology; Advertising; Marketing; Mathematics; Business; Statistics","score_opus":0.05507295704085352,"score_gpt":0.3193358805397398,"score_spread":0.2642629234988863,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2517684161","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987691,0.000060999453,0.000091798356,0.00004757107,0.0000031261795,0.000005488626,0.0000107100705,0.0000011497831,0.001010044],"genre_scores_gemma":[0.9994646,0.00005102988,0.000095053016,0.000030532185,0.0000054988473,0.0000038566845,0.000012834263,6.840101e-7,0.00033586784],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999587,0.0001487292,0.00003300219,0.000042350643,0.000119961056,0.00006891786],"domain_scores_gemma":[0.99628085,0.0013272522,0.0014237077,0.00012856192,0.00040057252,0.00043893076],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009819345,0.00011958603,0.00017821098,0.00047000716,0.00026923057,0.0008192592,0.00011967261,0.00032029278,0.0021836555],"category_scores_gemma":[0.004131303,0.00010686759,0.00027434793,0.00035080512,0.00026603058,0.0005667158,0.0002905697,0.0005493653,0.00018694327],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001708264,0.00045753375,0.95980066,0.00009433911,0.000057835117,0.00012193426,0.005872242,0.00006432369,0.0037332901,0.00042772674,0.0001663839,0.029032923],"study_design_scores_gemma":[0.000003818089,0.00024935222,0.99425745,0.000016115217,0.000039949922,0.00010215053,0.00356663,0.0003102478,0.00080854207,0.00012628133,0.00050898374,0.000010465242],"about_ca_topic_score_codex":0.001192739,"about_ca_topic_score_gemma":0.0018958162,"teacher_disagreement_score":0.0021836555,"about_ca_system_score_codex":0.00035612614,"about_ca_system_score_gemma":0.00040442482,"threshold_uncertainty_score":0.007305026},"labels":[],"label_agreement":null},{"id":"W2519651160","doi":"10.5430/jbar.v5n2p27","title":"The Impact of E-Banking on Customer Satisfaction: Evidence from Banking Sector of Pakistan","year":2016,"lang":"en","type":"article","venue":"Journal of Business Administration Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":50,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Customer satisfaction; Service quality; Business; Marketing; Empathy; Reliability (semiconductor); Quality (philosophy); Service (business); Customer retention; Banking industry; Competitive advantage; Psychology; Accounting","score_opus":0.12983923081135204,"score_gpt":0.40777959966988947,"score_spread":0.27794036885853746,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2519651160","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9962429,0.00082521787,0.000043048727,0.00034286105,0.0000065067156,0.000008588063,0.00013876686,0.0000011912744,0.0023909016],"genre_scores_gemma":[0.99881124,0.00088738045,0.00002812916,0.00007423199,0.000006205909,0.0000023513473,0.000063372754,6.1324465e-7,0.00012654459],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993031,0.00019171991,0.00007769408,0.000058407237,0.00023755599,0.00013154982],"domain_scores_gemma":[0.99533033,0.002329447,0.0010740046,0.000092607894,0.00085351546,0.00032007528],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00097486685,0.00014862418,0.00020379388,0.0007668999,0.00063989207,0.0010192528,0.0001678442,0.00037220473,0.003484063],"category_scores_gemma":[0.0031185625,0.00013854983,0.00032294134,0.0016794405,0.00059332943,0.00066933455,0.00047616535,0.00051581435,0.00031178776],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002855866,0.00033524557,0.9549421,0.00040903362,0.00007631372,0.0004508796,0.0035002418,0.00011731735,0.00026861357,0.0003113625,0.000741895,0.038561348],"study_design_scores_gemma":[0.0000103711245,0.00028820866,0.9902188,0.00016060086,0.00007241224,0.0003125717,0.0071155108,0.0001570783,0.0001596591,0.00010186968,0.0013934827,0.000009351818],"about_ca_topic_score_codex":0.011221596,"about_ca_topic_score_gemma":0.014787789,"teacher_disagreement_score":0.011221596,"about_ca_system_score_codex":0.00046865182,"about_ca_system_score_gemma":0.001075613,"threshold_uncertainty_score":0.022312522},"labels":[],"label_agreement":null},{"id":"W2520127100","doi":"10.17722/ijme.v7i2.852","title":"Analysis of Customer Satisfaction: Bank of Bhutan Limited","year":2016,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Marketing; Business; Descriptive statistics; Service quality; Service (business); Quality (philosophy); Reliability (semiconductor); Value (mathematics); Customer service; Statistics; Mathematics","score_opus":0.020332185925997084,"score_gpt":0.26461566578591683,"score_spread":0.24428347985991974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2520127100","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9872607,0.00019084485,0.0003605299,0.00021525247,0.000012436828,0.00008412463,0.0037616978,0.000027429225,0.008086974],"genre_scores_gemma":[0.9925881,0.00010877404,0.00046063625,0.0000654678,0.000011065216,0.000083182545,0.0037121566,0.0000048247866,0.0029658366],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985784,0.00036589752,0.00017958901,0.00010848658,0.0005307975,0.0002367543],"domain_scores_gemma":[0.9957683,0.0008916738,0.00058927835,0.00011400609,0.002246903,0.0003899276],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010288577,0.0001884879,0.00022509912,0.0021741728,0.0007338529,0.0008894222,0.00034481307,0.0002581078,0.006454527],"category_scores_gemma":[0.00301153,0.00014925376,0.00023352295,0.005836219,0.00018753098,0.0004368261,0.0005841077,0.0004191983,0.0012792386],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002541431,0.00014075809,0.94744724,0.000109744266,0.000042312768,0.00026931812,0.0017063166,0.00034300613,0.00090360775,0.0004788229,0.0057653775,0.042539284],"study_design_scores_gemma":[0.0000077490595,0.00018681574,0.99136907,0.0000232516,0.000013934798,0.00021330714,0.0027112975,0.0010145132,0.00048125788,0.0000634577,0.0039050798,0.000010331817],"about_ca_topic_score_codex":0.015877226,"about_ca_topic_score_gemma":0.018293982,"teacher_disagreement_score":0.015877226,"about_ca_system_score_codex":0.000983986,"about_ca_system_score_gemma":0.0009835374,"threshold_uncertainty_score":0.0315696},"labels":[],"label_agreement":null},{"id":"W2521815609","doi":"10.5539/ijms.v8n5p146","title":"Brand Attachment on Service Loyalty in Banking Sector","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Business; Brand loyalty; Brand management; Service (business); Marketing; Advertising; Construct (python library); Brand awareness; Psychology; Computer science","score_opus":0.04614858622518893,"score_gpt":0.31698535474631545,"score_spread":0.27083676852112654,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2521815609","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9938275,0.00018775793,0.000087868626,0.00030352268,0.000017548251,0.000009715105,0.000017394528,0.0000020838615,0.005546635],"genre_scores_gemma":[0.99908555,0.00014097102,0.0000519545,0.00008878882,0.000010349462,0.0000049881096,0.000018682565,0.0000010995012,0.00059761043],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990055,0.000425092,0.000051969313,0.00006445438,0.00024494724,0.00020805298],"domain_scores_gemma":[0.9941577,0.0022741032,0.0014156371,0.00020375669,0.00064248906,0.0013063311],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013533572,0.00016805943,0.00024372013,0.00063332333,0.0008055814,0.0016351647,0.00022426258,0.00071278116,0.005850798],"category_scores_gemma":[0.007161835,0.00017355921,0.0006448704,0.00067725393,0.00056583656,0.00067537476,0.0010619188,0.0017701953,0.00036416124],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038777746,0.0014169541,0.9581281,0.0000676145,0.00011617465,0.00020575261,0.0039782757,0.00023343349,0.0006774272,0.0025529508,0.0006850733,0.03155046],"study_design_scores_gemma":[0.000011782535,0.0002738384,0.99492043,0.000057420235,0.00009271854,0.0000973319,0.0023292417,0.0007538306,0.00014072674,0.0007061116,0.0006059302,0.000010513959],"about_ca_topic_score_codex":0.006114873,"about_ca_topic_score_gemma":0.0071147187,"teacher_disagreement_score":0.006114873,"about_ca_system_score_codex":0.00086120423,"about_ca_system_score_gemma":0.00079016143,"threshold_uncertainty_score":0.019572854},"labels":[],"label_agreement":null},{"id":"W2523191229","doi":"10.5539/ibr.v9n11p16","title":"Issues in Marketing Strategy Implementation","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Marketing strategy; Business; Process (computing); Interdependence; Value proposition; Incentive; Marketing management; Process management; Computer science; Economics; Sociology; Microeconomics","score_opus":0.10083524307216209,"score_gpt":0.42667897456349274,"score_spread":0.32584373149133067,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2523191229","genre_codex":"commentary","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.013451005,0.014985766,0.033995204,0.6199446,0.0027425261,0.00043908122,0.00004673797,0.00020479943,0.31419027],"genre_scores_gemma":[0.8275176,0.009760345,0.039142646,0.060189962,0.0038714274,0.0012286027,0.0000741992,0.0003031389,0.05791209],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.91490686,0.057011023,0.0034492493,0.0032914614,0.015568358,0.005773051],"domain_scores_gemma":[0.91248524,0.06484414,0.0039274604,0.0039202063,0.011279889,0.0035429865],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.09265063,0.00085952407,0.00085790275,0.0034479795,0.008231542,0.03583887,0.00463913,0.014478303,0.015522385],"category_scores_gemma":[0.13046204,0.0010764227,0.0012587557,0.0051759277,0.028288385,0.027118675,0.006826182,0.015497907,0.002764748],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000117026175,0.00008738677,0.0004991762,0.00014524022,0.000009638095,0.000070747315,0.0031617898,0.0003610018,0.00007664425,0.94056106,0.010078772,0.04493693],"study_design_scores_gemma":[0.00007024151,0.00017420042,0.0025970074,0.0013819106,0.000016771113,0.00025270128,0.014605887,0.00257795,0.00054170436,0.67260957,0.3050981,0.00007395445],"about_ca_topic_score_codex":0.0053241616,"about_ca_topic_score_gemma":0.0028002704,"teacher_disagreement_score":0.09265063,"about_ca_system_score_codex":0.01734551,"about_ca_system_score_gemma":0.026118357,"threshold_uncertainty_score":0.48998922},"labels":[],"label_agreement":null},{"id":"W2523611746","doi":"10.5539/ijms.v8n5p32","title":"Experiential Consumption and Customer Satisfaction: Moderating Effects of Perceived Values","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Moderation; Experiential learning; Customer satisfaction; Marketing; Consumption (sociology); Nonprobability sampling; Value (mathematics); Psychology; Business; Product (mathematics); Social psychology; Medicine; Sociology; Mathematics","score_opus":0.025235661580507884,"score_gpt":0.302540153060154,"score_spread":0.27730449147964614,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2523611746","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970931,0.0001980091,0.00038875558,0.00019091718,0.000010426245,0.000021839647,0.000052380798,0.0000043846026,0.0020401755],"genre_scores_gemma":[0.9990735,0.0001019026,0.0002413515,0.000043152188,0.00000949091,0.000021048592,0.000041781317,0.0000032335695,0.0004645316],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974801,0.0015559983,0.00009948123,0.00024097855,0.00032879045,0.0002945851],"domain_scores_gemma":[0.9775695,0.016545303,0.0024025626,0.0006632431,0.0010257827,0.0017935904],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002510126,0.00046875505,0.00041404666,0.00064484274,0.0005643788,0.0014722504,0.0003533761,0.0006037312,0.006169358],"category_scores_gemma":[0.009304459,0.00027111376,0.0006581697,0.00079513644,0.0008170724,0.001060851,0.0013574258,0.0011764051,0.0001825491],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012233022,0.0014052701,0.96211374,0.00013044599,0.00047819613,0.0002520931,0.0040830052,0.00022552742,0.002125753,0.0014358518,0.00017404156,0.02635285],"study_design_scores_gemma":[0.000027856573,0.0007306745,0.99335974,0.000045079454,0.0002139098,0.00010568854,0.002447551,0.00081433455,0.00088841317,0.00085347553,0.0004962934,0.000016971655],"about_ca_topic_score_codex":0.0020610413,"about_ca_topic_score_gemma":0.0022024624,"teacher_disagreement_score":0.006169358,"about_ca_system_score_codex":0.00048057106,"about_ca_system_score_gemma":0.0011105742,"threshold_uncertainty_score":0.020638525},"labels":[],"label_agreement":null},{"id":"W2524276668","doi":"","title":"Seven Unique Differentiation Strategies toOnline Businesses:A Comprehensive Review of Malaysia Airline System (MAS)","year":2011,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Acknowledgement; Competitor analysis; Computer science; Marketing; Online business; Business; Order (exchange); Set (abstract data type); Knowledge management; World Wide Web; Advertising; The Internet; Computer security","score_opus":0.0397379936700141,"score_gpt":0.25357019205587766,"score_spread":0.21383219838586356,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2524276668","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.026656536,0.9557483,0.001702135,0.0023688246,0.00023446431,0.00007250929,0.00007858381,0.000023053659,0.013115558],"genre_scores_gemma":[0.14657074,0.8438135,0.005510073,0.00060540554,0.00011267299,0.00005038755,0.000118560296,0.000011087904,0.003207509],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9983144,0.0005366539,0.0003487469,0.00011733101,0.00057977583,0.000103093575],"domain_scores_gemma":[0.9960135,0.0020310078,0.0005637609,0.00006930955,0.0011718655,0.00015047601],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026906622,0.0005792196,0.00038610978,0.00788854,0.00088118,0.0030089954,0.00048373488,0.0007807602,0.00081551017],"category_scores_gemma":[0.0034410362,0.00026756164,0.0003788466,0.0067845634,0.00093680876,0.003883613,0.0007308194,0.0005890328,0.00023014458],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005871982,0.0000854309,0.008892054,0.016530277,0.00007611225,0.0005151307,0.009083887,0.00091821206,0.0013406326,0.0184831,0.01249349,0.931523],"study_design_scores_gemma":[0.000008258054,0.0004392498,0.052721087,0.02729697,0.00027851126,0.0032143744,0.022866262,0.0010512273,0.0025038468,0.005125677,0.88438946,0.000105012914],"about_ca_topic_score_codex":0.0111331735,"about_ca_topic_score_gemma":0.024364458,"teacher_disagreement_score":0.0111331735,"about_ca_system_score_codex":0.003438225,"about_ca_system_score_gemma":0.007468815,"threshold_uncertainty_score":0.024946153},"labels":[],"label_agreement":null},{"id":"W2527141653","doi":"","title":"Consumer Exclusion and Social Responsibility in Marketing Decisions","year":2003,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Order (exchange); Marketing; Quality (philosophy); Social exclusion; Business; Social responsibility; Population; Financial services; Market segmentation; Public relations; Economics; Sociology; Finance; Political science; Economic growth","score_opus":0.035314362154604026,"score_gpt":0.2768896657492565,"score_spread":0.24157530359465246,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2527141653","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.63630605,0.0025857773,0.0050775865,0.037341155,0.00016354387,0.00010526308,0.00003606581,0.00001645546,0.31836808],"genre_scores_gemma":[0.99847275,0.0001682948,0.00012327786,0.00033621522,0.00004291527,0.000007606384,0.0000030268634,0.0000030995566,0.0008427457],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.98717296,0.009243323,0.00026619574,0.000560976,0.0015911572,0.0011653488],"domain_scores_gemma":[0.9801875,0.013730651,0.0020484047,0.0005231528,0.0012299387,0.0022803831],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009771904,0.00029849668,0.0004166198,0.001430581,0.0037960205,0.007168939,0.00042992365,0.0022948955,0.006379023],"category_scores_gemma":[0.01827059,0.00023579181,0.00041157042,0.000763261,0.01847111,0.0029215282,0.0038905973,0.0018610372,0.00028676604],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041481885,0.0009301742,0.11783628,0.00019802757,0.00022415703,0.0019344895,0.12464048,0.0029491324,0.00044559521,0.64502645,0.0068858434,0.09851453],"study_design_scores_gemma":[0.000117197,0.00023261218,0.12046827,0.0005099518,0.000090636706,0.000752411,0.07962766,0.0051306966,0.00035310193,0.73295134,0.059630796,0.00013540382],"about_ca_topic_score_codex":0.005517023,"about_ca_topic_score_gemma":0.00608413,"teacher_disagreement_score":0.009771904,"about_ca_system_score_codex":0.0041384837,"about_ca_system_score_gemma":0.0032921813,"threshold_uncertainty_score":0.051679373},"labels":[],"label_agreement":null},{"id":"W2528481833","doi":"","title":"Evaluating Loyalty Programs with Endogenous Redemption","year":2016,"lang":"en","type":"article","venue":"Scholarship@Western (Western University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Business; Marketing; Economics","score_opus":0.23242066433216016,"score_gpt":0.3358177941162152,"score_spread":0.10339712978405505,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2528481833","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9669275,0.00022461462,0.02362528,0.00056648906,0.00002504074,0.00023033713,0.00031128107,0.000109721244,0.007979777],"genre_scores_gemma":[0.9931892,0.00010618337,0.004675407,0.00006873232,0.000013192313,0.0001390176,0.0003037405,0.000012570895,0.0014919318],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99453676,0.0033358803,0.0001689558,0.0006321777,0.0007087127,0.0006175851],"domain_scores_gemma":[0.9297724,0.05563177,0.008673979,0.0026503953,0.0020836955,0.0011876728],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009200785,0.0007164003,0.0010166314,0.00087590783,0.0005131662,0.0030501625,0.0017161776,0.0018795119,0.0054615643],"category_scores_gemma":[0.048389565,0.00057419535,0.0011205081,0.0014503,0.0012571232,0.0036361683,0.0018550988,0.0029300665,0.00043885075],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0028570492,0.0046729334,0.21215707,0.0005312826,0.00075911905,0.00012448766,0.00069292187,0.61958355,0.0017267675,0.056408122,0.0028099555,0.09767678],"study_design_scores_gemma":[0.00021881238,0.0026288752,0.066618994,0.000088130306,0.0003550402,0.000025527203,0.00058181235,0.9091592,0.0020694071,0.016967902,0.0012011003,0.0000852055],"about_ca_topic_score_codex":0.020010145,"about_ca_topic_score_gemma":0.020200707,"teacher_disagreement_score":0.020010145,"about_ca_system_score_codex":0.0052142506,"about_ca_system_score_gemma":0.0026011742,"threshold_uncertainty_score":0.048658967},"labels":[],"label_agreement":null},{"id":"W2530323251","doi":"10.1504/ijmc.2016.077325","title":"The influence of switching costs and satisfaction on loyalty towards smartphone service providers","year":2016,"lang":"en","type":"article","venue":"International Journal of Mobile Communications","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Business; Marketing; Customer satisfaction; Loyalty; Service provider; Loyalty business model; Customer retention; Service (business); Structural equation modeling; Customer advocacy; Service quality; Advertising; Computer science","score_opus":0.022944200821971763,"score_gpt":0.29327895810090426,"score_spread":0.2703347572789325,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2530323251","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986297,0.00004340743,0.000062603816,0.00006045971,0.0000013589781,0.0000042654597,0.000028117664,0.0000014578816,0.0011686619],"genre_scores_gemma":[0.9997888,0.000025791158,0.000030103096,0.000011281773,0.000001968966,0.0000026478108,0.000024566854,6.509186e-7,0.00011411369],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988739,0.00050781877,0.00007186416,0.00006660738,0.00027260213,0.00020712525],"domain_scores_gemma":[0.98068917,0.012806231,0.003278381,0.00031508566,0.0014433952,0.0014678292],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012352325,0.00015410395,0.00022769916,0.0006486276,0.0004882828,0.0014721096,0.0002538411,0.0004208431,0.00568598],"category_scores_gemma":[0.010444583,0.000113614435,0.00041178134,0.0007490555,0.0005617231,0.0004775681,0.00067988405,0.00061970635,0.0003058862],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021222621,0.00018704213,0.98800606,0.000029389495,0.00006438053,0.000076987664,0.0007696161,0.00023265804,0.00023279832,0.00034030937,0.00013803094,0.009710552],"study_design_scores_gemma":[0.0000049142104,0.00018017663,0.9966047,0.000019939753,0.00005147566,0.00008336135,0.0015971446,0.0010723539,0.00011096412,0.00012800928,0.00014077502,0.0000062647186],"about_ca_topic_score_codex":0.0077112336,"about_ca_topic_score_gemma":0.006945946,"teacher_disagreement_score":0.0077112336,"about_ca_system_score_codex":0.0006469446,"about_ca_system_score_gemma":0.000919424,"threshold_uncertainty_score":0.019021511},"labels":[],"label_agreement":null},{"id":"W2531204162","doi":"","title":"A STUDY OF THE RELATIONSHIP BETWEEN THE VALUEPERCEPTION AND LOYALTY INTENTION TOWARD ANE-RETAILER WEBSITE","year":2012,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Competitor analysis; Business; Advertising; Value (mathematics); Marketing; Loyalty business model; Competition (biology); The Internet; Structural equation modeling; Customer value; Computer science; Microeconomics; Economics; Service (business); World Wide Web","score_opus":0.08972684692561626,"score_gpt":0.29503608324332453,"score_spread":0.20530923631770825,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2531204162","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99839777,0.000060107548,0.0001410408,0.000074459,0.000003384206,0.000018342049,0.000017255492,0.0000011150607,0.0012865602],"genre_scores_gemma":[0.9990722,0.00008796421,0.00020392305,0.000040542895,0.0000042574393,0.000024234238,0.000040141964,9.564254e-7,0.00052567775],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99881786,0.0005526703,0.00007671972,0.0000871963,0.0002962268,0.00016931938],"domain_scores_gemma":[0.9863099,0.008756051,0.0022725898,0.0003671956,0.001221074,0.0010732731],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021036111,0.00024501834,0.00025340947,0.0008444352,0.00073725777,0.0013196686,0.00035022333,0.00058181875,0.0038439457],"category_scores_gemma":[0.008734771,0.000334069,0.00063549826,0.00085810176,0.00075127167,0.0008722633,0.00074079045,0.00151116,0.00028172878],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014527656,0.0023145394,0.98216784,0.00005683125,0.0001396802,0.00011646123,0.0030046795,0.000094948424,0.0006366368,0.0007230443,0.00012192829,0.010478178],"study_design_scores_gemma":[0.000016496797,0.0006738092,0.99384034,0.000034819663,0.00005901305,0.00013488707,0.0031697648,0.0010920013,0.00028284237,0.00028634243,0.00039789654,0.000011767387],"about_ca_topic_score_codex":0.0051185205,"about_ca_topic_score_gemma":0.006300375,"teacher_disagreement_score":0.0051185205,"about_ca_system_score_codex":0.0008361628,"about_ca_system_score_gemma":0.0014209423,"threshold_uncertainty_score":0.012859225},"labels":[],"label_agreement":null},{"id":"W2538082078","doi":"10.5430/bmr.v5n4p14","title":"The Influence of Psychological Distance and Personal Relationship of Channel Members on Conflict, Satisfaction and Performance","year":2016,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Psychology; Channel (broadcasting); Social psychology; Affect (linguistics); Business; Marketing; Computer science","score_opus":0.09168108825315949,"score_gpt":0.34390945014135765,"score_spread":0.2522283618881982,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2538082078","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99646,0.000074182004,0.00038819842,0.00008015397,0.0000056659164,0.000007737273,0.000038299375,0.000004795686,0.0029409837],"genre_scores_gemma":[0.9996444,0.000023339922,0.000063504114,0.000009807502,0.0000041696153,0.0000027644498,0.000020900276,0.000001584119,0.0002294843],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99813795,0.00082162576,0.00012539276,0.00017134844,0.00046392824,0.00027969823],"domain_scores_gemma":[0.98488206,0.007557609,0.0025293871,0.0007243855,0.0011305221,0.003176036],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011529251,0.00020588763,0.0002107707,0.00077043264,0.00070444896,0.0017751676,0.00024775177,0.0004005763,0.0044700773],"category_scores_gemma":[0.00893777,0.0001124519,0.0003096248,0.0006028383,0.0006674576,0.0010009396,0.001043469,0.0005684992,0.0003134389],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026835865,0.00037234215,0.9762542,0.000033878754,0.00013224648,0.00018282712,0.0017437866,0.0006540838,0.0007609991,0.00078741554,0.00021439005,0.018595506],"study_design_scores_gemma":[0.000008983181,0.00023204878,0.9933416,0.000012181466,0.000053372492,0.00012548812,0.0035492696,0.0014185711,0.00035763514,0.0003574483,0.00052590074,0.000017429686],"about_ca_topic_score_codex":0.0022314475,"about_ca_topic_score_gemma":0.0021711923,"teacher_disagreement_score":0.0044700773,"about_ca_system_score_codex":0.00045635743,"about_ca_system_score_gemma":0.0005732715,"threshold_uncertainty_score":0.014953911},"labels":[],"label_agreement":null},{"id":"W2540047627","doi":"","title":"Good Customer Service Makes The Difference","year":2014,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Portfolio; Order (exchange); Computer science; Focus (optics); Set (abstract data type); Customer retention; Marketing; Service (business); Financial services; Customer to customer; Service-orientation; Business; Customer needs; Finance; Service quality","score_opus":0.02406132252859115,"score_gpt":0.2392098964438164,"score_spread":0.21514857391522527,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2540047627","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.032020092,0.015647149,0.008852678,0.4687274,0.012630643,0.000091452755,0.00028927744,0.0005977288,0.4611436],"genre_scores_gemma":[0.74282396,0.011393051,0.0061023356,0.14618868,0.009116061,0.00007818632,0.0003112056,0.0004459711,0.08354057],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99298495,0.0024531004,0.00020710564,0.00061882293,0.002838299,0.000897642],"domain_scores_gemma":[0.98949146,0.0028214003,0.0006030274,0.00098114,0.002978156,0.0031247588],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039671245,0.00044217546,0.000754102,0.0008395487,0.0035006313,0.013832984,0.00082586176,0.004261564,0.019854272],"category_scores_gemma":[0.012789886,0.00018942892,0.0003261639,0.0011036956,0.0062702647,0.008548492,0.0048841536,0.006235784,0.00870924],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015497855,0.00019343372,0.0071330764,0.0005282967,0.000110108944,0.000703909,0.009129194,0.00033880223,0.0015166912,0.31627268,0.43731126,0.22660762],"study_design_scores_gemma":[0.000032099953,0.00013569342,0.0051434156,0.0005867655,0.000040993396,0.001282027,0.010379231,0.00026745253,0.0004647143,0.11306326,0.8685375,0.00006683496],"about_ca_topic_score_codex":0.0019772593,"about_ca_topic_score_gemma":0.0020211113,"teacher_disagreement_score":0.019854272,"about_ca_system_score_codex":0.0023248629,"about_ca_system_score_gemma":0.0035393557,"threshold_uncertainty_score":0.066419184},"labels":[],"label_agreement":null},{"id":"W2541647383","doi":"10.1080/08874417.2011.11645517","title":"Enhancing Online Performance through Website Content and Personalization","year":2011,"lang":"en","type":"article","venue":"Journal of Computer Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":98,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Personalization; Website design; Structural equation modeling; Sample (material); Business; Customer satisfaction; Computer science; Marketing; World Wide Web","score_opus":0.06855514180427237,"score_gpt":0.2353486826348024,"score_spread":0.16679354083053005,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2541647383","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9523304,0.0003008482,0.011409853,0.00063024653,0.000019655818,0.00016009164,0.00007971524,0.00060304033,0.03446611],"genre_scores_gemma":[0.989755,0.00021447788,0.007968961,0.00009536623,0.00004608145,0.000032157706,0.00007725615,0.000045812718,0.0017648704],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9988871,0.0004319661,0.00007825159,0.00013137248,0.00030708636,0.0001641749],"domain_scores_gemma":[0.99318105,0.0029944752,0.0012600461,0.0010149726,0.0008299551,0.00071938033],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018370934,0.00043785354,0.00024465396,0.001018095,0.0003970134,0.003464077,0.00063781854,0.0005334441,0.003096267],"category_scores_gemma":[0.008740091,0.00015787205,0.0002820599,0.00088124245,0.00054848235,0.0032024344,0.0012544534,0.00059063104,0.00088986085],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00050262717,0.0055760033,0.20639561,0.000716679,0.00016536268,0.00026804995,0.0036298782,0.009931318,0.026412878,0.007726534,0.0029365248,0.7357385],"study_design_scores_gemma":[0.00015022518,0.005107028,0.866134,0.00036568817,0.00051093736,0.0008440257,0.005488842,0.036550395,0.035652842,0.019794554,0.029149132,0.0002523548],"about_ca_topic_score_codex":0.00081028003,"about_ca_topic_score_gemma":0.0014922979,"teacher_disagreement_score":0.003464077,"about_ca_system_score_codex":0.00049888436,"about_ca_system_score_gemma":0.0006676564,"threshold_uncertainty_score":0.010357976},"labels":[],"label_agreement":null},{"id":"W2544635618","doi":"","title":"An empirical study on service quality perceptions and continuance intention in mobile banking context in India","year":2012,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Continuance; Mobile banking; Context (archaeology); Service quality; Perception; Computer science; Empirical research; World Wide Web; Quality (philosophy); Service (business); Knowledge management; Internet privacy; Marketing; Business; Psychology; Social psychology; Statistics; Geography; Mathematics","score_opus":0.05143966588530755,"score_gpt":0.3416179466897483,"score_spread":0.29017828080444075,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2544635618","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993837,0.000015739513,0.000014731265,0.000039068327,0.0000013469981,0.0000036645317,0.000011646813,5.946457e-7,0.0005296099],"genre_scores_gemma":[0.9996642,0.000034951663,0.00003810408,0.000024316101,0.0000017959594,0.0000045707648,0.000021645348,7.036875e-7,0.0002097848],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99927145,0.00017993024,0.00005357709,0.00005967325,0.00014979708,0.00028553975],"domain_scores_gemma":[0.9942725,0.0024886765,0.0011910049,0.00018707059,0.00080141594,0.0010595476],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009423395,0.0002702304,0.0003796074,0.0011904082,0.0024291964,0.0021785134,0.0005750185,0.0005988854,0.0025250665],"category_scores_gemma":[0.0033472725,0.00042535996,0.0006622971,0.0021451674,0.0012356403,0.0009272657,0.0010075767,0.0019620117,0.00032647094],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006908899,0.0008914255,0.9612727,0.000038161077,0.000040883504,0.0005145716,0.032134745,0.000087714456,0.0004301974,0.00049310667,0.00018064248,0.0038467536],"study_design_scores_gemma":[0.000007371967,0.0002754293,0.9102346,0.000034974826,0.00006108332,0.0002845059,0.087939784,0.00042811956,0.00017891651,0.00007762827,0.0004617278,0.000015886135],"about_ca_topic_score_codex":0.054317646,"about_ca_topic_score_gemma":0.0807871,"teacher_disagreement_score":0.054317646,"about_ca_system_score_codex":0.0017218213,"about_ca_system_score_gemma":0.0025940211,"threshold_uncertainty_score":0.10800296},"labels":[],"label_agreement":null},{"id":"W2550123934","doi":"10.5539/ibr.v9n12p92","title":"Perceived Risk in Tuanzhu Group Buying and Traditional Online Buying in Taiwan","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Group buying; Business; Database transaction; Product (mathematics); Negotiation; Marketing; Advertising; Risk perception; Psychology; Computer science; Mathematics; Perception; Political science","score_opus":0.11671582527716343,"score_gpt":0.3495585708354452,"score_spread":0.2328427455582818,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2550123934","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99975115,0.00001985168,0.000007963745,0.000023294848,6.379128e-7,0.0000020399373,0.0000033198148,2.7100873e-7,0.00019156895],"genre_scores_gemma":[0.9998604,0.000014449245,0.000009939025,0.000007569899,8.9737983e-7,0.0000018275708,0.000008346846,3.3678455e-7,0.00009619001],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994199,0.00019022296,0.0000594749,0.00005999158,0.00014990353,0.0001205413],"domain_scores_gemma":[0.99726033,0.00063936925,0.0011693923,0.00010543468,0.00015657028,0.0006688641],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00087686896,0.0001923496,0.0002230088,0.00070814125,0.00074428145,0.0012280575,0.00022666442,0.0005028754,0.0022085055],"category_scores_gemma":[0.0027095296,0.0001977644,0.0003610322,0.0007921288,0.0006926641,0.0006758177,0.0007109176,0.0007968153,0.00012435514],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013537904,0.00038479824,0.98359054,0.000014606985,0.000033590924,0.00031080618,0.01067036,0.000054154843,0.00027426062,0.00016654353,0.00008086859,0.004283999],"study_design_scores_gemma":[0.0000111553445,0.00017974425,0.9844667,0.00001695469,0.000016406053,0.00016793582,0.014118047,0.0005806046,0.00008113066,0.00010066194,0.00024833324,0.000012448448],"about_ca_topic_score_codex":0.01877457,"about_ca_topic_score_gemma":0.017364075,"teacher_disagreement_score":0.01877457,"about_ca_system_score_codex":0.0008912749,"about_ca_system_score_gemma":0.00057669694,"threshold_uncertainty_score":0.037330568},"labels":[],"label_agreement":null},{"id":"W2550182991","doi":"10.5430/ijba.v7n6p72","title":"The Mediating Role of Customer Satisfaction among SERVQ and Loyalty in the Banking Sector","year":2016,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Marketing; Exploratory factor analysis; Loyalty business model; Empathy; Confirmatory factor analysis; Loyalty; Sample (material); Customer delight; Customer retention; Service (business); Psychology; Social psychology","score_opus":0.014836263037446097,"score_gpt":0.2503517074104902,"score_spread":0.23551544437304409,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2550182991","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.992983,0.00023400984,0.00038468247,0.00043994168,0.000013936707,0.000019858062,0.00008211597,0.0000071629133,0.005835291],"genre_scores_gemma":[0.99948275,0.0000633081,0.000082161496,0.00003412426,0.000005205926,0.000004462187,0.000025983203,8.8490737e-7,0.0003010093],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983358,0.00077223236,0.00010335666,0.00010784518,0.00029424648,0.00038662154],"domain_scores_gemma":[0.9939115,0.0029885252,0.001231018,0.00015852785,0.00086156075,0.0008487906],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015856745,0.00023099074,0.00026568587,0.0009516566,0.0005441681,0.0019379882,0.00029838883,0.00050582405,0.005131798],"category_scores_gemma":[0.0054096035,0.00016612367,0.00041360757,0.00090669136,0.00054693944,0.0007497611,0.0011138885,0.00080305827,0.00032493236],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002016648,0.0004793425,0.9584064,0.00013044022,0.00012526693,0.0003300901,0.0026747896,0.000455902,0.00076801697,0.0038970327,0.00058299827,0.03194803],"study_design_scores_gemma":[0.000008245903,0.0002880183,0.9895864,0.00009442482,0.00008274731,0.00020733174,0.005861441,0.0019759024,0.00029165772,0.0007728906,0.0008156071,0.000015236035],"about_ca_topic_score_codex":0.0051680794,"about_ca_topic_score_gemma":0.005160218,"teacher_disagreement_score":0.0051680794,"about_ca_system_score_codex":0.00068584684,"about_ca_system_score_gemma":0.0014116399,"threshold_uncertainty_score":0.017167628},"labels":[],"label_agreement":null},{"id":"W2551353383","doi":"10.5539/res.v8n4p113","title":"Investigating the Relationship between Brand Equity, Brand Loyalty and Customer’s Satisfaction (Case Study: Restaurants in Rasht City)","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; Customer satisfaction; Loyalty business model; Brand loyalty; Brand equity; Marketing; Data collection; Psychology; Descriptive statistics; Statistical population; Structural equation modeling; Loyalty; Advertising; Population; Business; Statistics; Mathematics; Service quality; Sociology; Demography","score_opus":0.22194245798242926,"score_gpt":0.3837669072821156,"score_spread":0.16182444929968634,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2551353383","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99883753,0.00013353395,0.000078081255,0.00010336285,0.0000026098742,0.000008147053,0.000012463415,6.6097414e-7,0.00082365],"genre_scores_gemma":[0.9989864,0.00024938752,0.0002122797,0.00003346536,0.0000046793757,0.0000054457373,0.000021169271,4.4004526e-7,0.00048673863],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995945,0.00015430458,0.00002524441,0.000038253973,0.000091092246,0.00009664924],"domain_scores_gemma":[0.9993431,0.0003116938,0.00013758418,0.000017872688,0.00011624586,0.000073396426],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00080031616,0.00013415956,0.00017822083,0.00076415326,0.0009996621,0.0008366789,0.00023055443,0.0005148307,0.0021260008],"category_scores_gemma":[0.00096468546,0.00014568215,0.00025725624,0.0011341615,0.00036905622,0.00043087098,0.000516134,0.00034568238,0.00013288624],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018107962,0.00095658755,0.91359097,0.00044777695,0.000098682714,0.011207873,0.02073261,0.0006514402,0.0033138327,0.0016747735,0.0008825567,0.046261854],"study_design_scores_gemma":[0.000015120748,0.00096690224,0.89255625,0.00011291082,0.00012557035,0.004278014,0.09360561,0.0020145795,0.0018234288,0.00034636422,0.004126911,0.000028238152],"about_ca_topic_score_codex":0.0061896015,"about_ca_topic_score_gemma":0.015819216,"teacher_disagreement_score":0.0061896015,"about_ca_system_score_codex":0.00057625846,"about_ca_system_score_gemma":0.0006863601,"threshold_uncertainty_score":0.012307167},"labels":[],"label_agreement":null},{"id":"W2553671414","doi":"10.1111/jscm.12132","title":"The Effects of Boundary Spanners’ Personal Relationships on Interfirm Collaboration and Conflict: A Study of the Role of <i>Guanxi</i> in China","year":2016,"lang":"en","type":"article","venue":"Journal of Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":67,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"National Natural Science Foundation of China","keywords":"Guanxi; Business; Interpersonal communication; Context (archaeology); China; Dynamism; Phone; Boundary spanning; Interpersonal influence; Industrial organization; Marketing; Knowledge management; Social psychology; Psychology; Computer science; Political science","score_opus":0.009351436752588524,"score_gpt":0.22261638303555686,"score_spread":0.21326494628296833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2553671414","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99956316,0.000008829237,0.000022932794,0.000022311859,3.6400309e-7,0.0000014056923,0.0000012870125,1.9827588e-7,0.00037945627],"genre_scores_gemma":[0.99989545,0.00000955575,0.000017326363,0.0000062753484,4.4766165e-7,0.0000014464649,0.0000026760113,1.9817429e-7,0.00006646486],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99893194,0.0005313497,0.00004353202,0.00010950151,0.00014539903,0.00023823492],"domain_scores_gemma":[0.9961863,0.0009750668,0.0013166077,0.00018892612,0.00021853701,0.0011145589],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014965956,0.00020106243,0.00021920532,0.0008138302,0.003152329,0.0012521001,0.00042583628,0.0003546461,0.0015443432],"category_scores_gemma":[0.0030385961,0.00016400583,0.00017064597,0.0010418895,0.001577625,0.0009974061,0.0016557509,0.0005622663,0.00007455879],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008804503,0.00020258827,0.91505057,0.000020071566,0.00005201984,0.0004083725,0.06998647,0.0002493212,0.0009054201,0.0015502165,0.00011308054,0.011373795],"study_design_scores_gemma":[0.0000075808084,0.00008853195,0.9455039,0.000011068504,0.000015737218,0.000082642764,0.052262507,0.0008977634,0.00013147955,0.00039535624,0.00059217564,0.00001126539],"about_ca_topic_score_codex":0.030336646,"about_ca_topic_score_gemma":0.04900682,"teacher_disagreement_score":0.030336646,"about_ca_system_score_codex":0.0020800955,"about_ca_system_score_gemma":0.0018063001,"threshold_uncertainty_score":0.06032014},"labels":[],"label_agreement":null},{"id":"W2556744360","doi":"","title":"Classifying Customers According to NPS Index: Cluster Analysis for Contact Center Services","year":2015,"lang":"en","type":"article","venue":"Review of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cluster (spacecraft); Center (category theory); Index (typography); Business; Operations management; Computer science; Engineering; Chemistry; World Wide Web; Operating system","score_opus":0.04424717428166485,"score_gpt":0.27624035178771195,"score_spread":0.2319931775060471,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2556744360","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9792109,0.00015905107,0.015319231,0.00018033161,0.000035411907,0.00027447168,0.002070698,0.0002684879,0.0024814713],"genre_scores_gemma":[0.97755605,0.00006922567,0.0168146,0.000016027388,0.000023767772,0.00016946153,0.003727011,0.00005188107,0.0015719451],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986928,0.00027042424,0.00012599087,0.00019433432,0.00048754038,0.00022894205],"domain_scores_gemma":[0.99747974,0.00068808265,0.00019985382,0.00023658811,0.0011515302,0.00024417223],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017752075,0.00054308074,0.000882191,0.004504412,0.0012618342,0.0019505946,0.0009945722,0.00047129768,0.002892267],"category_scores_gemma":[0.005277788,0.00014823089,0.0011324988,0.0045473957,0.00038345804,0.00063435367,0.0010820059,0.00064316805,0.00078889076],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001802075,0.0011908143,0.7208882,0.00019674265,0.0005975571,0.00015218426,0.0020011163,0.008487425,0.006679423,0.0024305056,0.013058421,0.2425156],"study_design_scores_gemma":[0.00007835998,0.0006258056,0.8091236,0.000050078503,0.00042220933,0.00019967945,0.005393832,0.17180134,0.004112457,0.0027697245,0.005325184,0.00009772987],"about_ca_topic_score_codex":0.027111078,"about_ca_topic_score_gemma":0.02000901,"teacher_disagreement_score":0.027111078,"about_ca_system_score_codex":0.0013885669,"about_ca_system_score_gemma":0.0021031627,"threshold_uncertainty_score":0.05390656},"labels":[],"label_agreement":null},{"id":"W2557751564","doi":"10.5539/ijms.v8n6p77","title":"Does Emotional Intelligence Influence Employees, Customers and Operational Efficiency? An Empirical Validation","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Profitability index; Loyalty; Marketing; Operational efficiency; Service (business); Emotional intelligence; Service quality; Empirical research; Productivity; Quality (philosophy); Service provider; Loyalty business model; Test (biology); Empirical evidence; Psychology; Economics","score_opus":0.036935058923780795,"score_gpt":0.3383261743913405,"score_spread":0.3013911154675597,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2557751564","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99240065,0.00016189195,0.001082963,0.000310317,0.000032073487,0.00040134572,0.00018487406,0.000007012743,0.0054188445],"genre_scores_gemma":[0.99648666,0.00020394364,0.0017574335,0.00016721366,0.000024730529,0.0005436184,0.00022170471,0.0000046636706,0.000590039],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99122787,0.005224359,0.0006929516,0.00069529033,0.0016041372,0.00055533124],"domain_scores_gemma":[0.9329388,0.0453189,0.0060118204,0.004576776,0.009573105,0.0015806285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.017160375,0.0005749941,0.0005672338,0.0020534054,0.0013061047,0.001606811,0.0013937963,0.0011313225,0.004557169],"category_scores_gemma":[0.030615443,0.00047044532,0.0015050295,0.0018049653,0.0031513567,0.0017989555,0.001858395,0.0013468728,0.00072379934],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005641114,0.002671266,0.9441249,0.00036005513,0.00029494797,0.00031138398,0.008271457,0.00045857558,0.0010359791,0.0027831155,0.0007095303,0.03841478],"study_design_scores_gemma":[0.00013113106,0.0023068592,0.9740375,0.00045745063,0.00043422673,0.00021877396,0.011982344,0.0040496564,0.0015980016,0.001076838,0.0036671339,0.000040153376],"about_ca_topic_score_codex":0.0055135763,"about_ca_topic_score_gemma":0.0038931633,"teacher_disagreement_score":0.017160375,"about_ca_system_score_codex":0.0013138778,"about_ca_system_score_gemma":0.0029552504,"threshold_uncertainty_score":0.09075379},"labels":[],"label_agreement":null},{"id":"W2559244312","doi":"10.1108/ijqss-11-2015-0071","title":"Service climate in knowledge-intensive, internal service settings","year":2016,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Service design; Service level objective; Service guarantee; Service provider; Service delivery framework; Service product management; Business; Service (business); Service quality; Process management; Knowledge management; Service system; Marketing; Computer science","score_opus":0.07106370552412278,"score_gpt":0.35175448305455415,"score_spread":0.28069077753043137,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2559244312","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9892855,0.00010435491,0.00054638914,0.00022276292,0.000010805586,0.000023862747,0.000027553007,0.000010636153,0.009768068],"genre_scores_gemma":[0.99969876,0.000030189534,0.000091796304,0.000037109156,0.0000048437487,0.0000061740984,0.000011698493,0.0000018996091,0.000117661686],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99705315,0.0016012046,0.00011755799,0.00020521744,0.00047750468,0.0005454505],"domain_scores_gemma":[0.9918864,0.0020007752,0.0025373416,0.00049127406,0.0007542807,0.0023300285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023914773,0.00016975825,0.00027892092,0.0008123302,0.001998131,0.0032450794,0.00044268835,0.00036033764,0.0037008228],"category_scores_gemma":[0.007814262,0.00012399872,0.00024024284,0.001142091,0.002416997,0.0010677308,0.0035657114,0.00069657475,0.0002937462],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024590603,0.0011037679,0.8353235,0.00027391757,0.0000613448,0.0004464891,0.050683048,0.001024297,0.0015494768,0.009285447,0.0015409797,0.09846175],"study_design_scores_gemma":[0.000027960503,0.00060392584,0.8632589,0.00017776836,0.00003337949,0.00048313884,0.118593946,0.0020248562,0.0008554351,0.006314038,0.007582198,0.000044423403],"about_ca_topic_score_codex":0.0043087676,"about_ca_topic_score_gemma":0.0041692443,"teacher_disagreement_score":0.0043087676,"about_ca_system_score_codex":0.0027629514,"about_ca_system_score_gemma":0.002787901,"threshold_uncertainty_score":0.02004677},"labels":[],"label_agreement":null},{"id":"W2559571834","doi":"10.5539/ijms.v8n6p128","title":"Is Service Quality a Correlate of Customer Satisfaction? Evidence from Nigerian Airports","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Marketing; Port harcourt; Quality (philosophy); Service (business); International airport; Questionnaire; Transport engineering; Socioeconomics; Engineering; Statistics; Economics; Mathematics","score_opus":0.07176809543581507,"score_gpt":0.3485445461085451,"score_spread":0.27677645067273,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2559571834","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98958874,0.00539997,0.00007980473,0.00062690914,0.000034763543,0.0000093970875,0.00011110105,7.643979e-7,0.004148595],"genre_scores_gemma":[0.99736637,0.002337313,0.00003989459,0.00006548883,0.00002114849,0.0000023172413,0.00006335626,8.04002e-7,0.0001033351],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985697,0.00066459243,0.00015933586,0.00013853985,0.00032181942,0.00014592464],"domain_scores_gemma":[0.9846149,0.009040521,0.0037482874,0.0002931043,0.0017542172,0.00054905406],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026520947,0.0002164101,0.00031498162,0.0015374353,0.00074923295,0.0017017096,0.00032316556,0.0004806116,0.0031335205],"category_scores_gemma":[0.009998073,0.00020758639,0.00038429632,0.0025906824,0.0011844316,0.00067789096,0.00059091736,0.0006726239,0.00024687318],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002666228,0.00009396663,0.9805674,0.00037117075,0.000089588284,0.0003980568,0.0028742438,0.000044639273,0.00013041371,0.00041198527,0.0003318208,0.014420025],"study_design_scores_gemma":[0.000006925203,0.00017958233,0.9844245,0.00039505726,0.000090782,0.00045567093,0.012631256,0.00012978462,0.00009297854,0.00011444651,0.0014697718,0.000009264294],"about_ca_topic_score_codex":0.014219859,"about_ca_topic_score_gemma":0.019422086,"teacher_disagreement_score":0.014219859,"about_ca_system_score_codex":0.0005419486,"about_ca_system_score_gemma":0.0008689794,"threshold_uncertainty_score":0.028274179},"labels":[],"label_agreement":null},{"id":"W2560128555","doi":"10.1108/jrme-11-2014-0029","title":"Distributor orientation and channel profitability for manufacturing-centered SMEs","year":2016,"lang":"en","type":"article","venue":"Journal of Research in Marketing and Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Distributor; Profitability index; Business; Originality; Marketing; Orientation (vector space); Industrial organization; Channel (broadcasting); Psychology; Computer science; Telecommunications; Social psychology; Mechanical engineering; Mathematics; Engineering","score_opus":0.08282631707229061,"score_gpt":0.3412573568036106,"score_spread":0.25843103973132,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2560128555","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99770564,0.000034635264,0.00024006357,0.0000371675,0.0000017117263,0.0000052180244,0.000012588283,0.0000041339267,0.0019589849],"genre_scores_gemma":[0.99964285,0.000016488544,0.00010462337,0.000009518351,0.0000016086562,0.0000021405358,0.000011903456,0.0000013346178,0.00020960094],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99917704,0.0002662945,0.000057202516,0.00008076723,0.00024852666,0.00017009527],"domain_scores_gemma":[0.991795,0.002481408,0.0027502945,0.00041547618,0.0008204374,0.001737411],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010806291,0.00013394059,0.00017603923,0.00053971313,0.0005809521,0.0017496505,0.00021279643,0.00020353426,0.0049118972],"category_scores_gemma":[0.004560915,0.00008296547,0.0001291707,0.00060249853,0.00070114667,0.0008478368,0.0015275932,0.00033813412,0.00034498257],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021443648,0.00026142967,0.9695462,0.000055991834,0.000027495891,0.00029340672,0.002624839,0.00031777276,0.0035317177,0.0010999175,0.0001841476,0.021842666],"study_design_scores_gemma":[0.000010288141,0.00032920655,0.9842387,0.0000273449,0.000023837432,0.00027929436,0.011100215,0.0007070316,0.0011961904,0.00076092663,0.0013130547,0.000014039669],"about_ca_topic_score_codex":0.0009238279,"about_ca_topic_score_gemma":0.0029533922,"teacher_disagreement_score":0.0049118972,"about_ca_system_score_codex":0.00056252006,"about_ca_system_score_gemma":0.0008321317,"threshold_uncertainty_score":0.016431928},"labels":[],"label_agreement":null},{"id":"W2560378694","doi":"10.5539/ibr.v10n1p59","title":"A Study on the Impact of Airline Corporate Reputation on Brand Loyalty","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Reputation; Business; Brand loyalty; Marketing; Advertising; Loyalty; Service quality; Preference; Structural equation modeling; Service (business); Quality (philosophy); Corporate branding; Brand management; Brand preference; Brand awareness; Economics; Microeconomics; Mathematics; Statistics; Political science","score_opus":0.19357889409752937,"score_gpt":0.4131745945448616,"score_spread":0.21959570044733223,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2560378694","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9954666,0.00023186578,0.00010221128,0.00012881924,0.000005263732,0.000005072341,0.000019694722,0.0000015885342,0.0040389122],"genre_scores_gemma":[0.9994848,0.00010779183,0.000039709834,0.000022359523,0.0000087999815,0.000001681814,0.000021862032,7.1590335e-7,0.00031228876],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99942005,0.00027939057,0.000026068741,0.00003746266,0.00012679634,0.00011023287],"domain_scores_gemma":[0.9906316,0.0039644665,0.0024320148,0.00023671747,0.001553322,0.0011819473],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010820023,0.00012116396,0.0001523812,0.00066107215,0.00048783782,0.0009365001,0.00015620903,0.00026470787,0.002949786],"category_scores_gemma":[0.0050364435,0.00007863306,0.00029030695,0.00066959136,0.00028661324,0.0009863545,0.00030661907,0.0005427589,0.00029451426],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016866326,0.00046014294,0.97076845,0.00007457584,0.00010746091,0.00020562652,0.001395025,0.00021243928,0.00082142785,0.0010920914,0.0004556043,0.024238486],"study_design_scores_gemma":[0.0000050214667,0.0003029457,0.99646,0.000025447616,0.0000716475,0.00013092173,0.001342532,0.0005673944,0.00024117055,0.00011043424,0.00073533366,0.000007165368],"about_ca_topic_score_codex":0.0051751863,"about_ca_topic_score_gemma":0.008447971,"teacher_disagreement_score":0.0051751863,"about_ca_system_score_codex":0.0005227829,"about_ca_system_score_gemma":0.0006193105,"threshold_uncertainty_score":0.010290086},"labels":[],"label_agreement":null},{"id":"W2560558410","doi":"10.1111/poms.12675","title":"Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services","year":2016,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria; Western University","funders":"Ivey Business School, Western University","keywords":"Surprise; Anticipation (artificial intelligence); Perception; Experiential learning; Psychology; Service (business); Salient; Cognitive psychology; Computer science; Social psychology; Marketing; Artificial intelligence; Business","score_opus":0.03082282351146313,"score_gpt":0.26770326539133293,"score_spread":0.2368804418798698,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2560558410","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9480935,0.00029335805,0.043431513,0.00023413739,0.000035679786,0.00014419973,0.000017737537,0.00010691128,0.0076429187],"genre_scores_gemma":[0.98913175,0.00005575455,0.010377444,0.00004706893,0.000010717213,0.00008692586,0.000009792402,0.000011147709,0.0002692721],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99492455,0.0036863813,0.00019287996,0.00026293684,0.00075755065,0.00017574233],"domain_scores_gemma":[0.9475117,0.046398405,0.0027183641,0.0014568066,0.0008789287,0.0010357503],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006445027,0.00043863975,0.00023868048,0.00040598732,0.00034027683,0.0013842658,0.000472076,0.00049330347,0.0030429517],"category_scores_gemma":[0.040023647,0.00036042146,0.0003823677,0.00018407991,0.001002821,0.0014452677,0.0011884334,0.00072852307,0.00013809756],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.017121563,0.0052085374,0.14952873,0.0034691063,0.0006379917,0.0010267051,0.0292242,0.052071985,0.18057479,0.051915426,0.0011493284,0.5080716],"study_design_scores_gemma":[0.002047859,0.060832944,0.53548074,0.00081438076,0.0014534767,0.0017404319,0.013073652,0.14620672,0.111069165,0.11124819,0.015432866,0.0005996018],"about_ca_topic_score_codex":0.00032664186,"about_ca_topic_score_gemma":0.0005348302,"teacher_disagreement_score":0.006445027,"about_ca_system_score_codex":0.00065049157,"about_ca_system_score_gemma":0.0006647092,"threshold_uncertainty_score":0.034084916},"labels":[],"label_agreement":null},{"id":"W2560995956","doi":"10.15173/mjc.v11i0.1414","title":"Destination Ambassadors: Examining how Hospitality Companies Value Brand Ambassadorship from Front-Line Employees – A Case Study of Four Seasons Hotels &amp; Resorts","year":2016,"lang":"en","type":"article","venue":"The McMaster Journal of Communication","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Reputation; Business; Marketing; Hospitality; Workforce; Hospitality industry; Front line; Loyalty; Advertising; Brand management; Brand loyalty; Tourism; Sociology; Geography","score_opus":0.11651484504059398,"score_gpt":0.2953911019728597,"score_spread":0.17887625693226575,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2560995956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99752337,0.00005185996,0.00006326116,0.00032315898,0.0000055711434,0.000010348831,0.0000093077715,0.0000015402833,0.0020115096],"genre_scores_gemma":[0.9961274,0.00018878761,0.00026888997,0.00020430083,0.00000976425,0.000011135872,0.00002429567,0.0000050267076,0.0031604883],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9989436,0.00053428323,0.00002575142,0.00006822084,0.000119439246,0.0003087244],"domain_scores_gemma":[0.99812347,0.0006422749,0.00033896547,0.00008077115,0.00025929895,0.000555191],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015727706,0.00029481488,0.00021843318,0.0008857467,0.006037593,0.0036268048,0.0010035301,0.001297968,0.0037543452],"category_scores_gemma":[0.0029356244,0.00031240427,0.0002484382,0.00065389933,0.0019456419,0.0020331347,0.0020972216,0.001687263,0.00038936548],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012665956,0.0009241068,0.10460785,0.00012544243,0.000025056446,0.0148074245,0.847235,0.00012439361,0.0033665597,0.0020627615,0.0028582334,0.023736421],"study_design_scores_gemma":[0.000004377712,0.00012836985,0.020500116,0.000037870934,0.000007399365,0.001024933,0.97251576,0.00012652727,0.0003591992,0.000092959286,0.0051912307,0.00001126834],"about_ca_topic_score_codex":0.028511364,"about_ca_topic_score_gemma":0.091737054,"teacher_disagreement_score":0.028511364,"about_ca_system_score_codex":0.0032348193,"about_ca_system_score_gemma":0.001967194,"threshold_uncertainty_score":0.056690812},"labels":[],"label_agreement":null},{"id":"W2561346541","doi":"10.5539/ass.v13n1p114","title":"Customer Satisfaction Index Model for Indian Banking Industry: A Qualitative Study","year":2016,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Benchmarking; Index (typography); Business; Marketing; Metric (unit); Focus group; Customer equity; Customer advocacy; Process management; Computer science; Service quality","score_opus":0.04961502660667081,"score_gpt":0.3453929719725545,"score_spread":0.29577794536588364,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2561346541","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9862365,0.0001710022,0.0018795922,0.0018209035,0.000025098434,0.0003235731,0.00020021641,0.0000152334405,0.009327975],"genre_scores_gemma":[0.99672914,0.00025500444,0.0008966224,0.00040493972,0.000007228782,0.00028988562,0.000079283425,0.0000070479123,0.0013308953],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9962514,0.0022122252,0.00014087497,0.00016846704,0.00063053105,0.0005965463],"domain_scores_gemma":[0.99379396,0.0036367762,0.00052153366,0.00014757352,0.0014272284,0.00047299024],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005481403,0.00026597021,0.00037849875,0.0014920499,0.0035165877,0.0025398328,0.00095279067,0.0007374419,0.0034508298],"category_scores_gemma":[0.008367806,0.0002493597,0.0003370715,0.0021532418,0.0020727955,0.0015587935,0.0017553855,0.0020132363,0.00033797682],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000084776846,0.0006039688,0.038089287,0.00046813223,0.000012562881,0.0011266,0.91393745,0.00036647968,0.0023551171,0.006482207,0.0030784039,0.03339498],"study_design_scores_gemma":[0.0000041836083,0.00015404484,0.014720834,0.00011073129,0.000008880219,0.00033007225,0.977247,0.00090488145,0.00041172066,0.0005339272,0.0055508367,0.00002299754],"about_ca_topic_score_codex":0.008322597,"about_ca_topic_score_gemma":0.009755322,"teacher_disagreement_score":0.008322597,"about_ca_system_score_codex":0.005008747,"about_ca_system_score_gemma":0.004139596,"threshold_uncertainty_score":0.03634113},"labels":[],"label_agreement":null},{"id":"W2562727187","doi":"10.5539/ibr.v10n1p107","title":"CRM Implementation in Saudi Banking Sector","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer relationship management; Banking industry; Customer satisfaction; Marketing; Process management; Process (computing); Service (business); Tertiary sector of the economy; Operations management; Knowledge management; Computer science; Accounting; Engineering","score_opus":0.09652850211841443,"score_gpt":0.4001080681198766,"score_spread":0.3035795660014622,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2562727187","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99410385,0.00028303123,0.00013144137,0.00086356665,0.000010252623,0.000021966014,0.000019660449,0.000006852116,0.0045593516],"genre_scores_gemma":[0.99891007,0.0002298561,0.0001439038,0.00010908542,0.0000030364306,0.0000042998054,0.000017885945,0.000001284649,0.00058058783],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99774534,0.0009989158,0.00015634553,0.00009189643,0.00051115616,0.0004963351],"domain_scores_gemma":[0.9943347,0.0011147882,0.0013246129,0.00018977614,0.0024774454,0.00055866997],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028758845,0.00013098908,0.000108197826,0.0006054349,0.00088820397,0.0018600648,0.00029484325,0.00053303497,0.0017269161],"category_scores_gemma":[0.0058763647,0.00012394351,0.00014841686,0.0008431154,0.0004339743,0.00071751536,0.00077633705,0.00045945588,0.00040658744],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004758352,0.0009733225,0.6351205,0.00039096293,0.00006105447,0.0013003296,0.029343236,0.0011925311,0.0054714475,0.002844472,0.003550299,0.31927595],"study_design_scores_gemma":[0.00003469199,0.0006844268,0.883031,0.00041325396,0.000052599906,0.00073954376,0.08376134,0.0036119216,0.004008406,0.00036964653,0.023239506,0.00005371464],"about_ca_topic_score_codex":0.016499693,"about_ca_topic_score_gemma":0.015360724,"teacher_disagreement_score":0.016499693,"about_ca_system_score_codex":0.0020474254,"about_ca_system_score_gemma":0.0035369447,"threshold_uncertainty_score":0.03280729},"labels":[],"label_agreement":null},{"id":"W2565618912","doi":"10.5539/ibr.v10n1p116","title":"Culture Impact on Perceptions of Communication Effectiveness","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Context (archaeology); Quality (philosophy); Perception; Marketing; Business; Structural equation modeling; Public relations; Psychology; Political science; Computer science","score_opus":0.06693512710493514,"score_gpt":0.4087178297197127,"score_spread":0.34178270261477756,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2565618912","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9946444,0.00012237368,0.0001918445,0.00008826938,0.0000060424572,0.0000072631988,0.00001930734,0.000003638802,0.004916859],"genre_scores_gemma":[0.99956614,0.00008502985,0.000084922554,0.000019303416,0.0000033287513,0.0000038483354,0.00001117018,0.0000021457731,0.00022411507],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974406,0.0014508556,0.00019412453,0.00010659213,0.0005703893,0.00023741236],"domain_scores_gemma":[0.9722858,0.01589109,0.0062636896,0.001036637,0.0022102185,0.0023125613],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026403405,0.0002259866,0.00026066962,0.0008908517,0.00078225665,0.0025909473,0.00021241837,0.00029162935,0.003981126],"category_scores_gemma":[0.016464068,0.00017423854,0.0002891333,0.0007437252,0.00092045387,0.0007399201,0.0011298347,0.0007258429,0.00026595095],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003146276,0.00048425898,0.92699015,0.00014025552,0.0002173354,0.00038776826,0.029633122,0.00043141795,0.0017421382,0.001417267,0.00031051473,0.037931144],"study_design_scores_gemma":[0.000022149648,0.00057694694,0.9402284,0.00010637531,0.000097436896,0.0004413042,0.05332375,0.0013358605,0.0011470218,0.00069006346,0.0019829008,0.000047744332],"about_ca_topic_score_codex":0.0026959814,"about_ca_topic_score_gemma":0.0027076493,"teacher_disagreement_score":0.003981126,"about_ca_system_score_codex":0.00054078444,"about_ca_system_score_gemma":0.00059632456,"threshold_uncertainty_score":0.01396358},"labels":[],"label_agreement":null},{"id":"W2566168561","doi":"","title":"CRM SCALE DEVELOPMENT & VALIDATION IN INDIAN BANKING SECTOR","year":2012,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Scale (ratio); Computer science; Data science; World Wide Web; Geography; Cartography","score_opus":0.031800413573204664,"score_gpt":0.25252087716782984,"score_spread":0.22072046359462516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2566168561","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9920168,0.0001075545,0.0009884659,0.0001338305,0.000034848636,0.00011631255,0.00013678396,0.00002991401,0.0064354935],"genre_scores_gemma":[0.9971752,0.000059068214,0.0014198209,0.00004623658,0.0000095867335,0.00008181959,0.00021231295,0.000013425196,0.0009824941],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99392974,0.0021433376,0.0006377282,0.00050940394,0.0022379886,0.0005418767],"domain_scores_gemma":[0.9635062,0.014098148,0.0028260946,0.0035254764,0.0148697505,0.0011742547],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011184253,0.0003693554,0.0003454791,0.0035773336,0.0018073219,0.0020640406,0.0012498462,0.0004854572,0.0020863258],"category_scores_gemma":[0.027083334,0.0002965231,0.0010473167,0.004169013,0.0017903355,0.0015139031,0.0015794676,0.0012470406,0.0007073709],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006375259,0.00081975106,0.8626686,0.00019220752,0.00013937608,0.00032515745,0.012667484,0.00078502065,0.00417165,0.0024455222,0.0020364742,0.11311127],"study_design_scores_gemma":[0.00003733822,0.00054927205,0.9781698,0.00010412909,0.00014320876,0.00023716933,0.009511396,0.0029586346,0.0036195905,0.00051325205,0.004115847,0.0000404236],"about_ca_topic_score_codex":0.019601779,"about_ca_topic_score_gemma":0.023367783,"teacher_disagreement_score":0.019601779,"about_ca_system_score_codex":0.0017258034,"about_ca_system_score_gemma":0.0028946453,"threshold_uncertainty_score":0.05914873},"labels":[],"label_agreement":null},{"id":"W2567477754","doi":"","title":"A REVIEW OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN BANKING SERVICES: GLOBAL SCENARIO","year":2016,"lang":"en","type":"review","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Customer retention; Loyalty business model; Marketing; Customer advocacy; Quality (philosophy); Customer to customer; Loyalty; Service (business); Customer delight","score_opus":0.06197692912071766,"score_gpt":0.3412847689140218,"score_spread":0.27930783979330415,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2567477754","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00028076122,0.99882406,0.00005361913,0.00029630293,0.000079154575,0.0000044203607,0.00001872119,0.0000019842191,0.00044097018],"genre_scores_gemma":[0.0024871998,0.99706954,0.00010468707,0.00013926317,0.00007109395,0.0000056091276,0.000020196336,7.8683695e-7,0.00010169733],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9989366,0.00028711383,0.00024781702,0.00013267572,0.0003386695,0.00005710411],"domain_scores_gemma":[0.9960019,0.0025733882,0.0005100601,0.000047072022,0.0007705461,0.00009703126],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015391571,0.00085479795,0.0014245245,0.006244827,0.00051017065,0.0019635921,0.00089866004,0.0012554623,0.002616643],"category_scores_gemma":[0.004249808,0.00040588996,0.0010893019,0.01045707,0.00068641535,0.0019861828,0.00070496707,0.0011398391,0.00046856696],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009242895,0.000090700705,0.002644331,0.09948934,0.00035662056,0.00027144369,0.0006898847,0.00048786806,0.00043813194,0.004627735,0.025865557,0.86494595],"study_design_scores_gemma":[0.000025444782,0.00035017205,0.026160978,0.120131925,0.0015883014,0.0031299887,0.0019241875,0.00046676717,0.0005324643,0.0040309,0.8415648,0.00009420097],"about_ca_topic_score_codex":0.006451916,"about_ca_topic_score_gemma":0.0099978605,"teacher_disagreement_score":0.006451916,"about_ca_system_score_codex":0.0016776227,"about_ca_system_score_gemma":0.004191134,"threshold_uncertainty_score":0.012828708},"labels":[],"label_agreement":null},{"id":"W2569209197","doi":"10.1007/978-3-319-50008-9_127","title":"The Customer is not Always Right, But are your Employees?","year":2017,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Complaint; Customer delight; Business; Marketing; Customer satisfaction; Customer retention; Service (business); Customer advocacy; Customer to customer; Product (mathematics); Power (physics); Advertising; Public relations; Service quality; Political science","score_opus":0.03681110640481978,"score_gpt":0.28230757567711934,"score_spread":0.24549646927229957,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2569209197","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0024367403,0.07793625,0.003167047,0.09038627,0.014859121,0.000018410556,0.00008705821,0.0001586477,0.81095046],"genre_scores_gemma":[0.035437107,0.03531585,0.002115106,0.022626381,0.005591871,0.000027824082,0.00009527372,0.0001896845,0.89860094],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9993017,0.0001642131,0.000018279687,0.00008044774,0.00035346337,0.000081990074],"domain_scores_gemma":[0.9994937,0.0002107972,0.000023268934,0.000038948703,0.00014156938,0.00009178824],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009330551,0.00047675916,0.00039924943,0.00047401784,0.002001039,0.0066080736,0.00054171565,0.0020621251,0.020152187],"category_scores_gemma":[0.0019625234,0.00024291928,0.00017819703,0.0006934901,0.0033195175,0.0066242986,0.0014916145,0.004369921,0.011706982],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000010527832,0.000024403893,0.00017844149,0.000074260526,0.000005175553,0.00005431809,0.0019389058,0.00003903504,0.00017326212,0.22058618,0.65729606,0.11961942],"study_design_scores_gemma":[0.0000020952823,0.000008401176,0.00019616418,0.00017284491,0.000002427605,0.00013612007,0.0012053052,0.000057866426,0.000096345175,0.04520928,0.9529069,0.0000062222653],"about_ca_topic_score_codex":0.0031992549,"about_ca_topic_score_gemma":0.006760821,"teacher_disagreement_score":0.020152187,"about_ca_system_score_codex":0.0015648521,"about_ca_system_score_gemma":0.0020960583,"threshold_uncertainty_score":0.067415774},"labels":[],"label_agreement":null},{"id":"W2574564457","doi":"10.1287/orsc.2016.1102","title":"Mutual and Exclusive: Dyadic Sources of Trust in Interorganizational Exchange","year":2017,"lang":"en","type":"article","venue":"Organization Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Dyad; Conceptualization; Position (finance); Information exchange; Power (physics); Social exchange theory; Business; Psychology; Social psychology; Computer science","score_opus":0.02123997649836404,"score_gpt":0.2662332445613368,"score_spread":0.24499326806297275,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2574564457","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93926054,0.00089637627,0.02374045,0.0027202219,0.000055601482,0.00014298195,0.0002532298,0.000032759734,0.032897852],"genre_scores_gemma":[0.9981515,0.00010558819,0.0013143632,0.000043293403,0.0000076105675,0.00003988196,0.00003845208,0.000004386173,0.00029500356],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9872838,0.00856988,0.00065870525,0.0009244735,0.0020008557,0.0005621385],"domain_scores_gemma":[0.91700214,0.054377716,0.014333747,0.006541685,0.004827609,0.0029171475],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0093140425,0.000298117,0.0005399133,0.0012976725,0.0017633473,0.0043111965,0.00085332943,0.0007685998,0.005575191],"category_scores_gemma":[0.059360933,0.00040512555,0.00045346725,0.0014005083,0.002433009,0.007232575,0.006581876,0.0017527913,0.00019071659],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014072213,0.00055316853,0.56872374,0.0008181755,0.0007188727,0.0013390759,0.11468937,0.003440342,0.0021857417,0.16069433,0.0029416773,0.14248832],"study_design_scores_gemma":[0.00018979759,0.0005211903,0.69367933,0.00066900044,0.0006640469,0.001251809,0.06849451,0.01511775,0.001453246,0.20827204,0.009465476,0.00022182328],"about_ca_topic_score_codex":0.005059151,"about_ca_topic_score_gemma":0.006160006,"teacher_disagreement_score":0.0093140425,"about_ca_system_score_codex":0.0022189578,"about_ca_system_score_gemma":0.0026925297,"threshold_uncertainty_score":0.049257994},"labels":[],"label_agreement":null},{"id":"W2579242968","doi":"10.1108/jm2-02-2015-0003","title":"Sales force commissions in relationship marketing","year":2017,"lang":"en","type":"article","venue":"Journal of Modelling in Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Abitibi-Témiscamingue","funders":"","keywords":"Commission; Marketing; Sales force; Agency (philosophy); Business; Originality; Portfolio; Customer lifetime value; Relevance (law); Control (management); Customer retention; Value (mathematics); Economics; Computer science; Management; Service (business); Service quality; Finance; Psychology","score_opus":0.08193586114419786,"score_gpt":0.2966324281117449,"score_spread":0.21469656696754702,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2579242968","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.971271,0.0010955104,0.0103734005,0.00014355997,0.000023671488,0.000071815906,0.0001365957,0.0000610846,0.016823437],"genre_scores_gemma":[0.99786264,0.00014924919,0.0011331065,0.000012607927,0.000015386977,0.00000930491,0.000042690892,0.0000070066885,0.0007680774],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.996745,0.0012103505,0.00023091442,0.00034009034,0.0012502953,0.00022348636],"domain_scores_gemma":[0.9654368,0.016809644,0.012196247,0.0020739273,0.00276444,0.00071897043],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039263484,0.00026308678,0.0004337882,0.0023809173,0.00041839384,0.0021040367,0.0004225367,0.00034551314,0.0024863724],"category_scores_gemma":[0.026149925,0.00018817438,0.0003612517,0.0018203364,0.0007171711,0.0018104506,0.0009123738,0.0005721183,0.0002598104],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056369544,0.00033292256,0.75950193,0.00020031477,0.00020472509,0.00022638451,0.0025026014,0.023219315,0.0014302962,0.027781963,0.0009474385,0.18308839],"study_design_scores_gemma":[0.000015607127,0.00048297472,0.9393921,0.00015487304,0.00010956137,0.00038514182,0.0017015933,0.042181104,0.0019146742,0.0068219476,0.0067749647,0.00006551524],"about_ca_topic_score_codex":0.005178293,"about_ca_topic_score_gemma":0.0044775764,"teacher_disagreement_score":0.005178293,"about_ca_system_score_codex":0.0017745172,"about_ca_system_score_gemma":0.00066784036,"threshold_uncertainty_score":0.020764768},"labels":[],"label_agreement":null},{"id":"W2579251979","doi":"10.1108/ijbm-01-2016-0003","title":"Application of the theory of planned behavior to customer switching intentions in the context of bank consolidations","year":2017,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":89,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Consolidation (business); Theory of planned behavior; Structural equation modeling; Normative; Context (archaeology); Marketing; Originality; Value (mathematics); Business; Control (management); Sample (material); Consumer behaviour; Psychology; Social psychology; Economics; Accounting; Management; Statistics; Mathematics; Political science","score_opus":0.02546155677609691,"score_gpt":0.2980318089539658,"score_spread":0.2725702521778689,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2579251979","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.73092383,0.0012940756,0.23186116,0.00516896,0.00027969846,0.0013029651,0.00037839552,0.00015845377,0.028632462],"genre_scores_gemma":[0.98363286,0.00029982787,0.014968686,0.00016780174,0.0000358726,0.0005530584,0.00006114706,0.0000049058194,0.00027588502],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99445856,0.0044760276,0.0001491228,0.00033172994,0.0003864583,0.00019806763],"domain_scores_gemma":[0.96965843,0.026095225,0.0022805266,0.00060424337,0.0009718458,0.00038969042],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005409106,0.00054343336,0.00048828305,0.0015055973,0.00070969685,0.0015855007,0.0006696105,0.0007936928,0.001994595],"category_scores_gemma":[0.019548632,0.00037140652,0.0010270048,0.0011368743,0.0020431392,0.0012231575,0.0009666875,0.0015594169,0.00010281898],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044845187,0.0018197584,0.5626717,0.0011437545,0.00083377835,0.0012746126,0.032013036,0.04987992,0.001177694,0.17793971,0.0023954583,0.16840214],"study_design_scores_gemma":[0.00024745025,0.0027429534,0.45243528,0.0011650333,0.00062577485,0.0011322742,0.022751352,0.25808963,0.0010484784,0.25224528,0.00730455,0.00021192868],"about_ca_topic_score_codex":0.008050929,"about_ca_topic_score_gemma":0.006917852,"teacher_disagreement_score":0.008050929,"about_ca_system_score_codex":0.0023225758,"about_ca_system_score_gemma":0.0034964005,"threshold_uncertainty_score":0.028606415},"labels":[],"label_agreement":null},{"id":"W2582691130","doi":"10.1177/0047287516688565","title":"The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment","year":2017,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":98,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"Université de Moncton","keywords":"Agency (philosophy); Quality (philosophy); Marketing; Tourism; Psychology; Advertising; Business; Public relations; Sociology; Political science","score_opus":0.250154166692664,"score_gpt":0.43651437675488924,"score_spread":0.18636021006222525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2582691130","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99814594,0.000071349976,0.00010383974,0.000084744,0.0000030685032,0.00000416069,0.0000247887,0.0000024513893,0.0015597509],"genre_scores_gemma":[0.9996189,0.000052458527,0.00006480822,0.000025713593,0.000003929515,0.0000028503546,0.000019260318,0.0000016854021,0.0002104044],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977793,0.0010338749,0.00011787944,0.000119284436,0.0005214741,0.0004282329],"domain_scores_gemma":[0.9882952,0.0047574867,0.002964936,0.00047126866,0.0013829148,0.0021282642],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013043502,0.00015637044,0.0002784026,0.0005583783,0.0010465238,0.0026418564,0.00022838688,0.00037584826,0.0043434747],"category_scores_gemma":[0.00815476,0.00012843723,0.00036435865,0.0006632522,0.000806954,0.0011329957,0.0019555357,0.00071207195,0.00024149953],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026679845,0.00040903533,0.94275284,0.00008506832,0.00013552651,0.00042550877,0.014534689,0.00028666103,0.0011233909,0.00029795838,0.00038130613,0.03930112],"study_design_scores_gemma":[0.000005429142,0.00034374077,0.96799123,0.000022662995,0.000041015865,0.0003730228,0.029453304,0.0002793836,0.00025417673,0.00008811515,0.0011275513,0.0000204772],"about_ca_topic_score_codex":0.009650491,"about_ca_topic_score_gemma":0.019031648,"teacher_disagreement_score":0.009650491,"about_ca_system_score_codex":0.0006268674,"about_ca_system_score_gemma":0.00075009844,"threshold_uncertainty_score":0.019188643},"labels":[],"label_agreement":null},{"id":"W2586377174","doi":"10.29173/cais131","title":"What Kind of Connection Exists Between Marketing Attitudes and Behaviour? A Peep into the Interacting Landscape of the Marketing and LIS World","year":2013,"lang":"fr","type":"article","venue":"Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l ACSI","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Connection (principal bundle); Marketing; Relation (database); Business; Mathematics; Computer science; Data mining","score_opus":0.022200346241626666,"score_gpt":0.255094172540365,"score_spread":0.2328938262987383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2586377174","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9814617,0.0016191683,0.0006425392,0.0028356798,0.000015909307,0.00000849186,0.000045996578,0.00000820567,0.013362243],"genre_scores_gemma":[0.99863297,0.00047393094,0.00015480407,0.00020601675,0.000020449297,0.000004234738,0.000015654994,0.0000027222466,0.0004891675],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99818134,0.0009214291,0.0000796948,0.00018307468,0.00040416047,0.00023024986],"domain_scores_gemma":[0.98807585,0.008159092,0.0020780321,0.00032737598,0.0007311433,0.00062848686],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023678748,0.00010611807,0.00026517594,0.0027336732,0.0010349172,0.0043885843,0.00025144676,0.0005853508,0.0053428654],"category_scores_gemma":[0.0089896675,0.00022424739,0.000246223,0.0026988522,0.0031762514,0.003432356,0.0013358697,0.0006439028,0.00040842762],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009308375,0.00010075797,0.92747134,0.00018566634,0.00011051291,0.00019587975,0.023640784,0.00008639155,0.0007408827,0.0042352676,0.00027895859,0.042860646],"study_design_scores_gemma":[0.0000018644591,0.000054672368,0.9722139,0.000059433514,0.000020703177,0.00010443579,0.024373809,0.00011012896,0.00011194029,0.0014760885,0.0014583338,0.000014554605],"about_ca_topic_score_codex":0.0045660334,"about_ca_topic_score_gemma":0.008584329,"teacher_disagreement_score":0.0053428654,"about_ca_system_score_codex":0.000991477,"about_ca_system_score_gemma":0.00097632065,"threshold_uncertainty_score":0.017873704},"labels":[],"label_agreement":null},{"id":"W2587945000","doi":"","title":"Kundenzufriedenheit und Kundenbindung bei Internet-Portalen : eine kausalanalytische Studie","year":2004,"lang":"de","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Gynecology; Political science; Medicine","score_opus":0.0345673984655239,"score_gpt":0.28056524836616253,"score_spread":0.24599784990063864,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2587945000","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92214304,0.0472198,0.0078402255,0.004086507,0.00030958178,0.0027749857,0.0028418277,0.00009233079,0.012691781],"genre_scores_gemma":[0.9822649,0.007461549,0.0030519702,0.0012563351,0.000110174515,0.0029468727,0.00096488965,0.000053199943,0.001890103],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9674857,0.015475391,0.0049510743,0.0023074138,0.008619923,0.0011605237],"domain_scores_gemma":[0.7664476,0.1846598,0.02470619,0.0053521357,0.016005551,0.0028287868],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03988558,0.0006478516,0.0020434551,0.0033304207,0.0015275518,0.005248878,0.0015447873,0.0017797947,0.011178242],"category_scores_gemma":[0.1274104,0.0008213768,0.0047500865,0.004539496,0.0018048331,0.006823393,0.002881266,0.0032683022,0.001233177],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.005062404,0.003610072,0.6401414,0.038660802,0.011698642,0.00048750333,0.03401052,0.0008997164,0.00072750024,0.008088237,0.006320511,0.2502927],"study_design_scores_gemma":[0.0009730528,0.0072562257,0.8412038,0.025686342,0.015108958,0.0010162314,0.03132181,0.0023500153,0.0023798011,0.011563387,0.060813125,0.00032722406],"about_ca_topic_score_codex":0.0033352724,"about_ca_topic_score_gemma":0.0037534465,"teacher_disagreement_score":0.03988558,"about_ca_system_score_codex":0.003224623,"about_ca_system_score_gemma":0.005587235,"threshold_uncertainty_score":0.21093762},"labels":[],"label_agreement":null},{"id":"W2588466371","doi":"10.5539/ibr.v10n3p193","title":"An Empirical Study about Customer Preferences of Retail Sellers’ Qualifications","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Honesty; Patience; Seriousness; Marketing; Business; Purchasing; Preference; Sample (material); Personal selling; Descriptive statistics; Quality (philosophy); Data collection; Psychology; Economics; Sales management; Statistics; Social psychology; Mathematics; Microeconomics; Sales promotion","score_opus":0.25352593882918417,"score_gpt":0.4651954766336686,"score_spread":0.21166953780448444,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2588466371","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99871814,0.000029128225,0.00006292351,0.000055244825,0.0000025916804,0.000012655976,0.00006185841,6.1948316e-7,0.0010568713],"genre_scores_gemma":[0.9989938,0.00004862572,0.00012994313,0.000062009996,0.000005235994,0.00001411283,0.000078565274,6.4254846e-7,0.00066701684],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992668,0.0002391971,0.00007155098,0.0000662936,0.00022492657,0.00013120413],"domain_scores_gemma":[0.99367815,0.0032451034,0.0011143571,0.00015121639,0.001230263,0.0005809888],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016506324,0.00011219097,0.00018269886,0.0005865029,0.0005813121,0.0011774601,0.00021657236,0.00042284714,0.0054713525],"category_scores_gemma":[0.004846817,0.0001467602,0.00018133786,0.0008366263,0.00031016246,0.0009917496,0.00031622458,0.0005537458,0.0005031214],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002127697,0.0007520617,0.96413535,0.00012046185,0.000021061951,0.0006742026,0.016552461,0.00007880922,0.0008217053,0.00054531725,0.00070674054,0.015379092],"study_design_scores_gemma":[0.00001308184,0.0010444637,0.90571254,0.0000798627,0.000021007203,0.00076460204,0.08790915,0.00075941655,0.00047565112,0.0001940857,0.0030012846,0.000024832143],"about_ca_topic_score_codex":0.0017237196,"about_ca_topic_score_gemma":0.0026188751,"teacher_disagreement_score":0.0054713525,"about_ca_system_score_codex":0.00036997758,"about_ca_system_score_gemma":0.0005066618,"threshold_uncertainty_score":0.018303514},"labels":[],"label_agreement":null},{"id":"W2588938826","doi":"10.1108/ijbm-05-2016-0067","title":"Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study","year":2017,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Collectivism; Consolidation (business); Marketing; Business; Originality; Consumer behaviour; Mergers and acquisitions; Value (mathematics); Exploratory research; Individualism; Nonprobability sampling; Theory of planned behavior; Economics; Accounting; Control (management); Market economy; Sociology; Social psychology; Finance; Management; Psychology","score_opus":0.03965994341893693,"score_gpt":0.3446940190597668,"score_spread":0.3050340756408299,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2588938826","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997148,0.000016369366,0.000016788332,0.000017909593,0.0000011258555,0.000004853931,0.000004312957,1.5592684e-7,0.00022372384],"genre_scores_gemma":[0.99969137,0.000042355066,0.000046211913,0.000027384329,0.000001957795,0.000007779059,0.000011932391,5.639158e-7,0.00017048187],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991621,0.00036475138,0.00005975025,0.000079622005,0.00017297867,0.00016077385],"domain_scores_gemma":[0.99729544,0.0011713858,0.00068591814,0.00016537178,0.0003940065,0.0002877794],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021892742,0.00019927754,0.00030233458,0.0007184764,0.0011906197,0.0016814036,0.00033344753,0.00065571663,0.0015837958],"category_scores_gemma":[0.0041130045,0.00029468222,0.00056678953,0.00064993754,0.0010628818,0.00083980674,0.0009307661,0.0009919311,0.00018818515],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023502794,0.00088950037,0.84118813,0.0000718612,0.00009173708,0.0007079586,0.14612283,0.00007325156,0.0010640403,0.00038304832,0.000169606,0.009003096],"study_design_scores_gemma":[0.000009056495,0.0004248736,0.7808459,0.000040413506,0.00004796413,0.00048229803,0.2164441,0.00041143183,0.0003518492,0.00012341284,0.0007907779,0.000027916089],"about_ca_topic_score_codex":0.009147602,"about_ca_topic_score_gemma":0.013149507,"teacher_disagreement_score":0.009147602,"about_ca_system_score_codex":0.00065276393,"about_ca_system_score_gemma":0.0006381284,"threshold_uncertainty_score":0.018188715},"labels":[],"label_agreement":null},{"id":"W258971880","doi":"","title":"Exploring Tourist Satisfaction with Mobile Experience Technology","year":2010,"lang":"en","type":"article","venue":"International management review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Mobile device; Mobile technology; Mobile business development; Mobile commerce; Customer satisfaction; Mobile Web; Business; Tourism; Marketing; Mobile computing; Computer science; Telecommunications; World Wide Web; Geography","score_opus":0.04444928849394892,"score_gpt":0.2860373712782728,"score_spread":0.24158808278432387,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W258971880","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99286795,0.00006215584,0.0002089374,0.00014565929,0.0000044193885,0.000032490225,0.00024802846,0.0000065364993,0.006423839],"genre_scores_gemma":[0.9985049,0.000097810545,0.0001962015,0.000047764435,0.0000044362305,0.000036445963,0.00019046468,0.0000028066663,0.00091928197],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99954104,0.00018162008,0.000034456083,0.00003179436,0.00013062068,0.00008059673],"domain_scores_gemma":[0.99784935,0.00075815193,0.0005349819,0.00006441345,0.00052720006,0.00026595613],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007147602,0.0001606694,0.00019001776,0.00090932625,0.0007349156,0.0024293626,0.00023570009,0.00034960068,0.0060661435],"category_scores_gemma":[0.0043820725,0.00009706097,0.00041927944,0.0010156105,0.0003901022,0.00077375607,0.000964198,0.00050719816,0.00034070679],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026077416,0.00040099837,0.8563151,0.00042852268,0.00014883695,0.0004807829,0.079158396,0.0005999808,0.0012036234,0.0015289373,0.0029641655,0.05650994],"study_design_scores_gemma":[0.000009970608,0.0003906431,0.8889522,0.00006322645,0.000049411803,0.00020551686,0.103216715,0.0012677832,0.00025320507,0.000212073,0.005353314,0.000025812458],"about_ca_topic_score_codex":0.0095769465,"about_ca_topic_score_gemma":0.012817442,"teacher_disagreement_score":0.0095769465,"about_ca_system_score_codex":0.0008324844,"about_ca_system_score_gemma":0.0004469297,"threshold_uncertainty_score":0.020293295},"labels":[],"label_agreement":null},{"id":"W2592716451","doi":"10.1016/j.jbusres.2016.12.029","title":"Relational governance in supplier-buyer relationships: The mediating effects of boundary spanners' interpersonal guanxi in China's B2B market","year":2017,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":81,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Windsor","funders":"National Natural Science Foundation of China","keywords":"Guanxi; Marketing channel; Business; Corporate governance; Interpersonal communication; Structural equation modeling; China; Relationship marketing; Interpersonal relationship; Channel (broadcasting); Marketing; Psychology; Social psychology; Marketing management; Political science","score_opus":0.06574222672671048,"score_gpt":0.3287569815055437,"score_spread":0.26301475477883324,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2592716451","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99426866,0.000044630127,0.00014262368,0.0002528223,0.0000032614146,0.000008594813,0.000011664124,0.0000040138357,0.0052635884],"genre_scores_gemma":[0.999496,0.000017469301,0.00002638631,0.00001329007,0.0000011110842,0.0000023833236,0.000007335324,8.993081e-7,0.00043517636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99940765,0.00018498494,0.000024809362,0.00008114888,0.00008975152,0.00021176311],"domain_scores_gemma":[0.99801385,0.0004685876,0.00052794564,0.000094758594,0.00016530273,0.0007294894],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008764463,0.00018255608,0.00023566034,0.0008050171,0.0018167641,0.0018907575,0.0004731786,0.00055060064,0.008302781],"category_scores_gemma":[0.002208105,0.00017976711,0.00019424649,0.0010501943,0.0019542035,0.0015741078,0.0021079178,0.0006211924,0.0003009639],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038407964,0.00047466962,0.88349116,0.00007963421,0.00010325293,0.0014253337,0.033950344,0.0014361783,0.0030113382,0.044043746,0.0014427505,0.030157499],"study_design_scores_gemma":[0.000047295965,0.00009528852,0.96389705,0.000048251848,0.00006768925,0.000074510324,0.024333507,0.002982072,0.0002518501,0.005770022,0.0024125027,0.000019981104],"about_ca_topic_score_codex":0.048214402,"about_ca_topic_score_gemma":0.08713432,"teacher_disagreement_score":0.048214402,"about_ca_system_score_codex":0.002260288,"about_ca_system_score_gemma":0.0034469247,"threshold_uncertainty_score":0.095867515},"labels":[],"label_agreement":null},{"id":"W2592819306","doi":"10.5430/ijhe.v6n2p59","title":"Demand for and Satisfaction with Places at University – An Empirical Comparative Study","year":2017,"lang":"en","type":"article","venue":"International Journal of Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Closeness; Subject (documents); Ranking (information retrieval); Earnings; Empirical research; Competitor analysis; Mathematics education; Psychology; Computer science; Marketing; Library science; Mathematics; Artificial intelligence; Economics; Statistics; Business","score_opus":0.058735614889762255,"score_gpt":0.37425811607102843,"score_spread":0.3155225011812662,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2592819306","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992204,0.000020564596,0.000018408564,0.000026046313,0.0000015505135,0.0000056217414,0.00007453023,7.661914e-7,0.00063209987],"genre_scores_gemma":[0.9992662,0.00003706474,0.000045027777,0.000020120178,0.000004104593,0.000010186535,0.00014515294,0.0000023183056,0.0004698302],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985637,0.0005444228,0.0001342254,0.00014548592,0.00034120577,0.00027097008],"domain_scores_gemma":[0.98793274,0.0053486875,0.002686336,0.00033121734,0.0012115837,0.0024893235],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002038891,0.00014877052,0.00041853669,0.0013436793,0.0010404057,0.0021465684,0.00054628897,0.00074519444,0.008508249],"category_scores_gemma":[0.0070114466,0.00033105226,0.000520962,0.0022364683,0.00082608557,0.0014504112,0.00092924543,0.0010892671,0.0009661277],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028190098,0.0014855692,0.97944176,0.000049083475,0.00007918284,0.0002593467,0.00928162,0.00013985061,0.00029921078,0.0003202956,0.0004483355,0.007913936],"study_design_scores_gemma":[0.000006581057,0.00039533142,0.9757413,0.000012756751,0.000012937045,0.00010649099,0.022654533,0.00033697038,0.000072756484,0.00004952083,0.0005943024,0.000016542977],"about_ca_topic_score_codex":0.006275654,"about_ca_topic_score_gemma":0.009505549,"teacher_disagreement_score":0.008508249,"about_ca_system_score_codex":0.0009914642,"about_ca_system_score_gemma":0.00055232015,"threshold_uncertainty_score":0.028462887},"labels":[],"label_agreement":null},{"id":"W2593629483","doi":"10.5539/res.v9n2p20","title":"Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions","year":2017,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; Confirmatory factor analysis; Exploratory factor analysis; Structural equation modeling; Reliability (semiconductor); Customer satisfaction; Psychology; Marketing; Validity; Business; Psychometrics; Statistics; Mathematics","score_opus":0.13953302817364693,"score_gpt":0.40062106653165463,"score_spread":0.2610880383580077,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2593629483","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99618465,0.00031685075,0.00018066495,0.00018785914,0.00000942225,0.000012528571,0.000018788824,0.0000027956805,0.003086393],"genre_scores_gemma":[0.9994702,0.00014547043,0.00010091213,0.000020876732,0.000006587631,0.000008331598,0.000017789014,7.9391214e-7,0.00022916768],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9956975,0.0021476145,0.00022524639,0.00019502544,0.0013305839,0.0004040273],"domain_scores_gemma":[0.98247254,0.008943816,0.0040415158,0.0003592936,0.0028573996,0.0013254539],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036397856,0.000273318,0.00025157747,0.000833977,0.0005333821,0.001207838,0.00024018626,0.0003056294,0.0019860307],"category_scores_gemma":[0.01006699,0.000098393204,0.0005797708,0.0008541364,0.00046797845,0.0006194548,0.0009917273,0.00052472786,0.00012529115],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032418294,0.0007040023,0.92197186,0.0002777531,0.00033076986,0.00022935041,0.004792219,0.00058322825,0.00094547484,0.0007384261,0.00061314023,0.06848958],"study_design_scores_gemma":[0.000008753,0.0006862281,0.98930055,0.000063933076,0.00014214087,0.00005783733,0.007358211,0.00061210804,0.0005848309,0.00015840908,0.0010128701,0.000014175851],"about_ca_topic_score_codex":0.0030202672,"about_ca_topic_score_gemma":0.0051111854,"teacher_disagreement_score":0.0036397856,"about_ca_system_score_codex":0.0008580556,"about_ca_system_score_gemma":0.0014266382,"threshold_uncertainty_score":0.01924926},"labels":[],"label_agreement":null},{"id":"W2594751478","doi":"10.5539/ijms.v9n2p36","title":"Why Some People Just “Can’t Get No Satisfaction”: Secure versus Insecure Attachment Styles Affect One’s “Style of Being in the Social World”","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Happiness; Generosity; Attachment theory; Pleasure; Psychology; Affect (linguistics); Social psychology; Scale (ratio); Style (visual arts); Life satisfaction; Political science","score_opus":0.049574008360267575,"score_gpt":0.3468973005883593,"score_spread":0.29732329222809173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2594751478","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98002464,0.00071326346,0.00077538704,0.006140357,0.00020731927,0.000022185495,0.000082795865,0.000011298675,0.012022636],"genre_scores_gemma":[0.9964886,0.00045240248,0.0002608317,0.0012517368,0.00002933716,0.0000117906,0.00003881186,0.0000071951968,0.0014593827],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989894,0.0004830605,0.00005097435,0.00007237085,0.00023659934,0.00016750419],"domain_scores_gemma":[0.9974553,0.0006457773,0.00066172885,0.00015728099,0.00043115485,0.00064874487],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016848311,0.0001907846,0.00024227073,0.00029705508,0.0010636568,0.002709866,0.00026881913,0.0007328891,0.0044781673],"category_scores_gemma":[0.005960097,0.00017890426,0.00039887795,0.000338222,0.001533033,0.0013350798,0.0008744785,0.0016051297,0.00058647856],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006044111,0.0004525287,0.6964856,0.00029541054,0.00047955557,0.0013146605,0.15652937,0.00017960019,0.0050311447,0.007890002,0.017808301,0.112929404],"study_design_scores_gemma":[0.000043402826,0.00038841032,0.7806619,0.00019429288,0.00012604355,0.0010213312,0.1980092,0.0005826794,0.000544021,0.00469143,0.013658887,0.00007832636],"about_ca_topic_score_codex":0.002453909,"about_ca_topic_score_gemma":0.0040693665,"teacher_disagreement_score":0.0044781673,"about_ca_system_score_codex":0.0004369556,"about_ca_system_score_gemma":0.00028686502,"threshold_uncertainty_score":0.014980912},"labels":[],"label_agreement":null},{"id":"W2595409505","doi":"10.21818/001c.1166","title":"The Role of Recognition in Increasing Customer Oriented Citizenship Behaviors","year":2016,"lang":"en","type":"article","venue":"Journal of Behavioral and Applied Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Citizenship; Organizational citizenship behavior; Psychology; Business; Social psychology; Political science","score_opus":0.022383454964111336,"score_gpt":0.25100803985383646,"score_spread":0.22862458488972512,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2595409505","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99922395,0.00002882604,0.00002286597,0.00007869512,0.0000010112635,0.000004395,0.0000072946646,0.0000011259791,0.0006318734],"genre_scores_gemma":[0.9998561,0.000014065275,0.000034542365,0.000015019488,0.0000013315661,0.0000015350075,0.000006623455,3.140134e-7,0.000070411406],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99879885,0.00043326707,0.000036443274,0.00009847082,0.00031494017,0.00031807632],"domain_scores_gemma":[0.9876293,0.0038552529,0.0039813886,0.00036833048,0.001243253,0.0029223985],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017006358,0.00015737773,0.0001349566,0.00047438423,0.00071375316,0.00077949977,0.00031035888,0.0004287382,0.0014904127],"category_scores_gemma":[0.009112664,0.00011787692,0.00016707074,0.0003805437,0.00075183425,0.00030112438,0.0005941845,0.0006597781,0.000096249976],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011008296,0.00036353388,0.9819307,0.00001460732,0.000018474753,0.00005429115,0.0028057264,0.000085789856,0.0007268858,0.00009105759,0.000115226416,0.013683731],"study_design_scores_gemma":[0.000001671323,0.00007059557,0.99893075,0.000003265483,0.0000050613558,0.000014048332,0.00071488554,0.00010141274,0.00006402337,0.000013276222,0.00007861376,0.0000024613996],"about_ca_topic_score_codex":0.114660084,"about_ca_topic_score_gemma":0.18604544,"teacher_disagreement_score":0.114660084,"about_ca_system_score_codex":0.0016127472,"about_ca_system_score_gemma":0.0030866826,"threshold_uncertainty_score":0.22798538},"labels":[],"label_agreement":null},{"id":"W2595893876","doi":"10.20429/amtp.2011.32","title":"A Cross-cultural Study Of The Effects Of Perceived Belongingness And Firm’s Receptivity On Consumers Dissatisfaction","year":2011,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Collectivism; Receptivity; Social psychology; Belongingness; Hofstede's cultural dimensions theory; Moderation; Psychology; Business; Individualism; Affect (linguistics); Feeling; Cultural diversity; Marketing; Sociology; Political science","score_opus":0.030582584496074698,"score_gpt":0.2751507001470204,"score_spread":0.24456811565094572,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2595893876","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99968827,0.000013080417,0.000022432796,0.00001006466,0.0000013514032,0.000002021892,0.0000040685695,2.080579e-7,0.00025856544],"genre_scores_gemma":[0.99978167,0.000015794616,0.000031804746,0.000014907679,0.0000016163369,0.0000036912536,0.000009788646,6.413366e-7,0.00014009458],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988444,0.0007059813,0.00005936729,0.00010782297,0.0001696038,0.00011285901],"domain_scores_gemma":[0.99113125,0.0048220195,0.0015380635,0.0008921864,0.0009065086,0.000709903],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035985128,0.00022511286,0.00024276,0.00058697874,0.0008908127,0.0010649653,0.00021883652,0.00038717926,0.001826587],"category_scores_gemma":[0.0057286276,0.00025263315,0.0006055318,0.00045609887,0.0010844149,0.00054016936,0.00077056,0.0008009521,0.0001777887],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005105668,0.0008281652,0.93870735,0.000043908713,0.00028667325,0.00022322344,0.048991073,0.00007843626,0.0020637717,0.00036729095,0.00009900192,0.0078004757],"study_design_scores_gemma":[0.000009753028,0.00040478265,0.9790293,0.000010819922,0.00007879491,0.000108832326,0.019252425,0.00020557598,0.0004874327,0.00007026562,0.0003282965,0.000013740157],"about_ca_topic_score_codex":0.0054320367,"about_ca_topic_score_gemma":0.007226832,"teacher_disagreement_score":0.0054320367,"about_ca_system_score_codex":0.00050333655,"about_ca_system_score_gemma":0.00038617864,"threshold_uncertainty_score":0.019030988},"labels":[],"label_agreement":null},{"id":"W2597802883","doi":"","title":"Quantitative Evaluation of the Internet Banking Service Encounter's Quality: Comparative Study between Jordan and the UK Retail Banks.","year":2008,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"The Internet; Business; Retail banking; Quality (philosophy); Service (business); Service quality; Marketing; Advertising; Computer science; World Wide Web","score_opus":0.14775674550154075,"score_gpt":0.3424143292831533,"score_spread":0.19465758378161255,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2597802883","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9969162,0.00017297661,0.00017056563,0.00008608817,0.0000070154338,0.000038272134,0.00009606247,0.0000028406155,0.0025099088],"genre_scores_gemma":[0.9987864,0.00014938293,0.00022616138,0.00007224347,0.000007739303,0.000052786705,0.00012809757,0.0000039194183,0.0005732604],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9917812,0.0030222384,0.0011789462,0.00030762656,0.0032319413,0.00047802497],"domain_scores_gemma":[0.9628049,0.010224881,0.009412763,0.0007380352,0.014614387,0.002205191],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0071155746,0.00017115683,0.0003993069,0.0039828164,0.0010241542,0.0024709194,0.00034883447,0.0004248137,0.0025038978],"category_scores_gemma":[0.032606255,0.00021321318,0.0002886114,0.0047779335,0.0011295113,0.0016608055,0.0017916706,0.00048643388,0.00045228354],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003147441,0.0002659065,0.933466,0.000192333,0.00005837593,0.00020080539,0.03582367,0.000072211944,0.00052544195,0.0003345563,0.00078504684,0.027960945],"study_design_scores_gemma":[0.0000097789125,0.00034791994,0.9232371,0.000084383595,0.000020426947,0.00026571742,0.07207388,0.00023710921,0.00033940884,0.000076402874,0.003282473,0.00002544707],"about_ca_topic_score_codex":0.007368134,"about_ca_topic_score_gemma":0.012988286,"teacher_disagreement_score":0.007368134,"about_ca_system_score_codex":0.001980694,"about_ca_system_score_gemma":0.0013666938,"threshold_uncertainty_score":0.037631214},"labels":[],"label_agreement":null},{"id":"W2599635555","doi":"10.1108/ijem-09-2015-0121","title":"Service quality and student/customer satisfaction in the private tertiary education sector in Singapore","year":2017,"lang":"en","type":"article","venue":"International Journal of Educational Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Saint Vincent University","funders":"","keywords":"Service quality; Higher education; Marketing; Originality; Customer satisfaction; Quality (philosophy); Loyalty; Service (business); Tertiary sector of the economy; Psychology; Business; Services marketing; Social psychology; Economics; Economic growth","score_opus":0.03899184150011647,"score_gpt":0.3586184795006348,"score_spread":0.3196266380005183,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2599635555","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991341,0.000028898232,0.00002582195,0.0001002572,0.0000014976521,0.0000022074605,0.000038912825,0.0000014962687,0.0006667267],"genre_scores_gemma":[0.9997949,0.000017343466,0.000012008679,0.000013222795,0.0000010182807,0.0000010987844,0.000030397798,5.287478e-7,0.00012948933],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998628,0.0005056812,0.00016646026,0.00007412811,0.00036088054,0.0002649245],"domain_scores_gemma":[0.99465925,0.00082408206,0.0021008633,0.00017726657,0.00096655975,0.0012719668],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014847931,0.00009192979,0.000238053,0.00051003473,0.0006036029,0.001764532,0.0001980737,0.0002446416,0.0041734376],"category_scores_gemma":[0.0035170505,0.000097409786,0.00023005925,0.00138566,0.0004796455,0.00060654955,0.0008873804,0.00044994228,0.00039033772],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000067323934,0.00013713272,0.98924226,0.000027600876,0.000022133387,0.00010646542,0.0018301627,0.00010794427,0.0001561833,0.00021470946,0.00043106882,0.007657167],"study_design_scores_gemma":[0.0000038501244,0.00013116041,0.9907149,0.000016589978,0.000008850116,0.00008138834,0.007720626,0.00067744916,0.000113831506,0.00006853376,0.00045687845,0.000006099569],"about_ca_topic_score_codex":0.014940811,"about_ca_topic_score_gemma":0.019462667,"teacher_disagreement_score":0.014940811,"about_ca_system_score_codex":0.0012185914,"about_ca_system_score_gemma":0.0013584166,"threshold_uncertainty_score":0.02970767},"labels":[],"label_agreement":null},{"id":"W2599756903","doi":"10.5539/ibr.v10n5p22","title":"Perceptions of Consumers in the Airline Industry Using a Qualitative Data Analysis Methodology: An Applied Research under an International Orientation","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universitas Pelita Harapan","keywords":"Qualitative research; Perception; Entertainment; Marketing; Qualitative analysis; Computer science; The Internet; Advertising; Class (philosophy); Business; Research method; Qualitative property; Sociology; Psychology; World Wide Web; Political science; Artificial intelligence; Social science","score_opus":0.7051164423311469,"score_gpt":0.6150966976025716,"score_spread":0.09001974472857532,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2599756903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9911913,0.00015637826,0.0045759478,0.0005630205,0.000014101208,0.0007966059,0.0002670039,0.000007341701,0.0024283316],"genre_scores_gemma":[0.99250585,0.00027269954,0.0044647017,0.00028734334,0.0000077510595,0.0012476831,0.00012396646,0.000006507828,0.0010834642],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9910575,0.0067320755,0.00033857505,0.00030826256,0.0010514711,0.0005120313],"domain_scores_gemma":[0.98406845,0.011315814,0.0012522257,0.00034509637,0.0026990534,0.00031943587],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013864893,0.0003026261,0.00044273582,0.0018694407,0.0023203702,0.0020102703,0.00047781764,0.00057643675,0.0017113701],"category_scores_gemma":[0.014300621,0.0003204351,0.00032541165,0.0024597042,0.0028442726,0.0014792843,0.0012503898,0.0007351212,0.00017170639],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014106785,0.0003305011,0.06632709,0.0010651296,0.000023655995,0.00040897075,0.89559245,0.00022688873,0.0046806205,0.0025902048,0.00096954533,0.027643874],"study_design_scores_gemma":[0.000015035258,0.00049506087,0.033242032,0.00031660905,0.000021781203,0.00018719435,0.957603,0.0005754413,0.0019975645,0.00081510306,0.0047005536,0.000030737338],"about_ca_topic_score_codex":0.006455897,"about_ca_topic_score_gemma":0.008879262,"teacher_disagreement_score":0.013864893,"about_ca_system_score_codex":0.0030066678,"about_ca_system_score_gemma":0.0032667397,"threshold_uncertainty_score":0.073325396},"labels":[],"label_agreement":null},{"id":"W2601572818","doi":"10.1108/jstp-03-2016-0056","title":"Ethnic stereotyping in service provision","year":2017,"lang":"en","type":"article","venue":"Journal of Service Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Ethnic group; Service (business); Psychology; Service provider; Social psychology; Marketing; Political science; Business","score_opus":0.07173089844654774,"score_gpt":0.3513082191216146,"score_spread":0.27957732067506685,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2601572818","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99483466,0.00005290585,0.00024682624,0.0001183856,0.0000074277195,0.000007642743,0.000010398494,0.0000016515672,0.004720052],"genre_scores_gemma":[0.9995571,0.000030866468,0.00009533655,0.00003925858,0.00000569843,0.000004786255,0.000009306429,0.0000020605935,0.00025562727],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99706334,0.0016090793,0.00012811093,0.00020152083,0.0007327988,0.00026518304],"domain_scores_gemma":[0.9926092,0.0025816737,0.0027184833,0.00048380168,0.0008975188,0.00070932007],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033953404,0.00021464653,0.0001570177,0.0007175732,0.0012885107,0.0015979413,0.00034847052,0.00028617174,0.0027220207],"category_scores_gemma":[0.009140089,0.00010705525,0.0002546488,0.00049711205,0.0017193322,0.00085217436,0.0016414094,0.0004994477,0.00022212179],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056685315,0.00025428217,0.8758742,0.00010271136,0.00007242578,0.0003762149,0.079450116,0.0004075246,0.0017077763,0.00274603,0.00047988055,0.03796199],"study_design_scores_gemma":[0.000017090764,0.00027495404,0.84884554,0.00012525934,0.000027344822,0.00038869478,0.14271939,0.0011117972,0.0010054793,0.0024139523,0.0030321246,0.000038312963],"about_ca_topic_score_codex":0.008866619,"about_ca_topic_score_gemma":0.010461477,"teacher_disagreement_score":0.008866619,"about_ca_system_score_codex":0.0013314703,"about_ca_system_score_gemma":0.00082228374,"threshold_uncertainty_score":0.017956436},"labels":[],"label_agreement":null},{"id":"W2602017550","doi":"","title":"Comparison of indicators affecting satisfaction with online group-buying purchases of Generation Y customers in the Czech Republic and Canada","year":2016,"lang":"en","type":"article","venue":"Ekonomika a Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Czech; Reputation; Reciprocity (cultural anthropology); Business; Marketing; Customer satisfaction; Vendor; Structural equation modeling; Creativity; Advertising; Psychology; Political science; Social psychology; Mathematics; Statistics","score_opus":0.029915679164846234,"score_gpt":0.26348487863923975,"score_spread":0.23356919947439353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2602017550","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984251,0.000057809535,0.000034182718,0.0000368905,0.000001259661,0.000008602788,0.00021606534,0.0000021045716,0.0012178407],"genre_scores_gemma":[0.99894565,0.00007058996,0.000060744856,0.000011210765,4.4798517e-7,0.0000039422075,0.0003810617,0.0000017787097,0.0005246108],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99955684,0.000046473062,0.000026083771,0.000043940432,0.00014247785,0.00018417582],"domain_scores_gemma":[0.99854136,0.00022135103,0.00019882352,0.00004816874,0.0006952942,0.0002950369],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005043306,0.00020347333,0.0002480751,0.001084155,0.0011550318,0.0014241068,0.00041395432,0.00024023847,0.002115037],"category_scores_gemma":[0.0016432467,0.00012055925,0.000567452,0.0020949356,0.0005295683,0.000260148,0.00082415855,0.0003864716,0.00014016019],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021022528,0.000050798015,0.9811411,0.000048023096,0.00006491145,0.00026021074,0.003629121,0.0005738797,0.00067425944,0.0006504567,0.0005389232,0.012158207],"study_design_scores_gemma":[0.0000048876686,0.000022528437,0.99057674,0.000011814198,0.00001818728,0.0000432002,0.008052313,0.00049379363,0.00013198804,0.000024914316,0.0006073674,0.000012346626],"about_ca_topic_score_codex":0.9406773,"about_ca_topic_score_gemma":0.949042,"teacher_disagreement_score":0.059322715,"about_ca_system_score_codex":0.0075126714,"about_ca_system_score_gemma":0.009948059,"threshold_uncertainty_score":0.119344115},"labels":[],"label_agreement":null},{"id":"W2602420324","doi":"10.1108/jsm-03-2015-0132","title":"Rethinking functionality and emotions in the service consumption process: the case of funeral services","year":2017,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval","funders":"","keywords":"Perishability; Marketing; Consumption (sociology); Service provider; Context (archaeology); Service (business); Business; Quality (philosophy); Originality; Services marketing; Service recovery; Qualitative research; Public relations; Service quality; Sociology; Political science","score_opus":0.039276582632247974,"score_gpt":0.2908461827215005,"score_spread":0.2515696000892525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2602420324","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96096593,0.00027926642,0.00446133,0.0024741078,0.000034792592,0.00007357202,0.000026785561,0.000039562645,0.031644654],"genre_scores_gemma":[0.99530834,0.00010572501,0.0010011706,0.00021166803,0.0000067288233,0.000023072334,0.000010589176,0.000022250853,0.0033104657],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99493045,0.0034614275,0.00007485587,0.00022661152,0.00059413764,0.0007125968],"domain_scores_gemma":[0.9941104,0.003846155,0.0004556191,0.0003429183,0.00059870863,0.0006461773],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0054369722,0.00037268567,0.00032867637,0.00095694565,0.00822851,0.005929442,0.001090364,0.0016952674,0.004375954],"category_scores_gemma":[0.008037205,0.00026111686,0.0004591932,0.0008357617,0.013074014,0.0038279095,0.004471601,0.0021554776,0.00040542785],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013735246,0.0001527585,0.01379816,0.0001592373,0.000019071891,0.0040990133,0.93948776,0.00024034806,0.0021362726,0.013989403,0.0011893854,0.024591224],"study_design_scores_gemma":[0.000011135794,0.00008269484,0.02733507,0.00017493579,0.000021446187,0.0013074295,0.93394625,0.0010358017,0.0012310988,0.0043126293,0.030499738,0.000041834664],"about_ca_topic_score_codex":0.042444017,"about_ca_topic_score_gemma":0.059314463,"teacher_disagreement_score":0.042444017,"about_ca_system_score_codex":0.010206829,"about_ca_system_score_gemma":0.003632882,"threshold_uncertainty_score":0.08439392},"labels":[],"label_agreement":null},{"id":"W2602445570","doi":"10.1108/ijhrh-12-2016-0024","title":"Evaluating service quality in the higher education sector in Iran: an examination of students’ perspective","year":2017,"lang":"en","type":"article","venue":"International Journal of Human Rights in Healthcare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"SERVQUAL; Service quality; Originality; Quality (philosophy); Empathy; Medical education; Higher education; Socioeconomic status; Psychology; Human resources; Quality assurance; Service (business); Perspective (graphical); Medicine; Marketing; Business; Social psychology; Mathematics; Management; Economic growth; Environmental health; Economics","score_opus":0.21137124508456767,"score_gpt":0.49107874007140456,"score_spread":0.2797074949868369,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2602445570","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99761814,0.00008075967,0.00009182243,0.00052739924,0.000005131921,0.000011115331,0.000012766488,0.000001798125,0.0016511559],"genre_scores_gemma":[0.9996841,0.000061023256,0.000076400655,0.000052615273,0.0000026138255,0.0000035539076,0.000008764981,5.3073416e-7,0.00011035436],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99698716,0.00075830857,0.00021543154,0.00009222733,0.0013070585,0.0006397768],"domain_scores_gemma":[0.9948913,0.00086240517,0.0012493061,0.00008130695,0.0016366331,0.0012789277],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036147216,0.00014871689,0.00024331218,0.0011221028,0.0012760181,0.0021685502,0.00032818105,0.0004245603,0.0012553721],"category_scores_gemma":[0.006337543,0.000110702975,0.00039666364,0.0013612114,0.0011176245,0.00076803454,0.0011608083,0.0008167708,0.00013762222],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000655113,0.0003692036,0.91451836,0.00013109716,0.000026347618,0.0003756471,0.041829396,0.00027651977,0.00076835154,0.0010298697,0.001009432,0.0396003],"study_design_scores_gemma":[0.000010437839,0.00064275065,0.80353236,0.00015449617,0.00002353213,0.0004832416,0.18656075,0.00113853,0.00085498573,0.00059751124,0.0059654703,0.000035853205],"about_ca_topic_score_codex":0.009318923,"about_ca_topic_score_gemma":0.010184722,"teacher_disagreement_score":0.009318923,"about_ca_system_score_codex":0.002929735,"about_ca_system_score_gemma":0.0038043116,"threshold_uncertainty_score":0.021256804},"labels":[],"label_agreement":null},{"id":"W2603570870","doi":"","title":"A Dialectical model of buyer-seller relationships","year":2009,"lang":"en","type":"preprint","venue":"RePEc: Research Papers in Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Structural equation modeling; Confirmatory factor analysis; Sample (material); Empirical research; Dialectic; Test (biology); Exploratory factor analysis; Perspective (graphical); Psychology; Key (lock); Econometrics; Knowledge management; Computer science; Statistics; Mathematics; Artificial intelligence","score_opus":0.10944371414581247,"score_gpt":0.32491471545092715,"score_spread":0.21547100130511468,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2603570870","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03360977,0.0023364204,0.47078595,0.020759592,0.00022199178,0.0002631667,0.0003878952,0.00017447089,0.4714607],"genre_scores_gemma":[0.8462343,0.001458199,0.115951635,0.0015340421,0.00023866844,0.0005630803,0.0003152494,0.00009739454,0.033607394],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99438715,0.003300553,0.00023953221,0.00065714715,0.0010546676,0.00036098986],"domain_scores_gemma":[0.99462575,0.0034629507,0.00028960704,0.00048494592,0.00078509306,0.0003515958],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0055905557,0.00069002673,0.0008299134,0.0026888843,0.004214263,0.011375702,0.0029639052,0.0061256806,0.014418252],"category_scores_gemma":[0.009659272,0.000838247,0.00130068,0.00429639,0.011053948,0.019858692,0.0036680226,0.0048527587,0.0023214954],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000023162813,0.000005096803,0.000024448163,0.0000059307654,0.0000013303568,0.000013751686,0.00040054874,0.0001999635,0.000020810658,0.99866986,0.00016073833,0.000495252],"study_design_scores_gemma":[0.000009450321,0.0000041101384,0.00003178161,0.000012801547,0.0000030426356,0.000035501944,0.00022633794,0.0019912254,0.000025945801,0.9936659,0.003989806,0.000004018321],"about_ca_topic_score_codex":0.0045912173,"about_ca_topic_score_gemma":0.0023260876,"teacher_disagreement_score":0.014418252,"about_ca_system_score_codex":0.006301148,"about_ca_system_score_gemma":0.0041324785,"threshold_uncertainty_score":0.048233807},"labels":[],"label_agreement":null},{"id":"W2606579933","doi":"10.1108/ijefm-05-2016-0031","title":"Athlete satisfaction with a major multi-sport event: the importance of social and cultural aspects","year":2017,"lang":"en","type":"article","venue":"International Journal of Event and Festival Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"","keywords":"Event (particle physics); Athletes; Psychology; Service (business); Applied psychology; Originality; Perspective (graphical); Population; Stakeholder; Social psychology; Public relations; Marketing; Sociology; Political science; Medicine; Business; Computer science","score_opus":0.02826064309258383,"score_gpt":0.30504654181820035,"score_spread":0.27678589872561654,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2606579933","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99506795,0.0001377502,0.00028487085,0.00039335695,0.000024282333,0.000018191657,0.000052985368,0.0000064508035,0.004014122],"genre_scores_gemma":[0.9991505,0.00011326165,0.00015170372,0.00008930372,0.000011866284,0.000008845208,0.00004661762,0.000004755741,0.0004231141],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9978224,0.0010183316,0.00016055445,0.00013990914,0.00048190664,0.00037687],"domain_scores_gemma":[0.99691904,0.0008492417,0.0008164726,0.00012186277,0.00049522455,0.00079826056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016127671,0.00019996942,0.00038731398,0.00070344267,0.001359463,0.0031846627,0.00049720757,0.00045458734,0.0036185412],"category_scores_gemma":[0.0044100946,0.00013912917,0.0003102234,0.000670724,0.0014979488,0.0008095364,0.0019221158,0.0006670786,0.0002553502],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022699416,0.00041083462,0.8423934,0.00050559215,0.00018657149,0.0011109367,0.08861993,0.00021389037,0.0017197699,0.0010372172,0.0023840896,0.06119083],"study_design_scores_gemma":[0.000006277453,0.0003744584,0.80599546,0.00015451154,0.000045783945,0.00066589174,0.18732859,0.00025828154,0.00029296204,0.00029870062,0.0045427955,0.0000363054],"about_ca_topic_score_codex":0.005701002,"about_ca_topic_score_gemma":0.015824769,"teacher_disagreement_score":0.005701002,"about_ca_system_score_codex":0.000600638,"about_ca_system_score_gemma":0.0008312078,"threshold_uncertainty_score":0.0121052265},"labels":[],"label_agreement":null},{"id":"W2607146431","doi":"10.5430/afr.v6n2p150","title":"The Factors Impact on the Service Quality of People’s Credit Funds: The Case of Mekong Delta River in Vietnam","year":2017,"lang":"en","type":"article","venue":"Accounting and Finance Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Mekong delta; Business; Empathy; Service quality; Sympathy; Quality (philosophy); Service (business); Mainland; Delta; Incentive; Marketing; Psychology; Economics; Water resource management; Geography; Engineering; Social psychology","score_opus":0.11947277184888755,"score_gpt":0.3918317998376064,"score_spread":0.27235902798871886,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2607146431","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979881,0.0000910013,0.00003519978,0.00020490508,0.0000014955676,0.000007345586,0.000025046511,6.520536e-7,0.0016462681],"genre_scores_gemma":[0.9996767,0.00006675801,0.000022834982,0.000010887266,7.745918e-7,0.0000021100172,0.0000107934175,3.6449885e-7,0.00020893168],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99881685,0.0004766292,0.00004341714,0.000059490165,0.00011666084,0.00048687885],"domain_scores_gemma":[0.997894,0.00076284725,0.0004361642,0.00005275317,0.00039899006,0.0004552635],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000810329,0.00013646872,0.0001377061,0.0010144777,0.001941364,0.0021230783,0.00043084615,0.00040302754,0.0024106875],"category_scores_gemma":[0.0024305312,0.00015827421,0.00018924587,0.001785286,0.001259197,0.0008952978,0.0009406171,0.0005054033,0.00007922344],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010216693,0.0001646203,0.90766275,0.00016064793,0.000047442758,0.007389636,0.05856009,0.0011130618,0.0005013389,0.004983411,0.00085238676,0.018462412],"study_design_scores_gemma":[0.000007607372,0.0000697551,0.75877494,0.00012049371,0.00003763271,0.0010150959,0.23304972,0.0011872523,0.00029258104,0.00059858564,0.0048255487,0.000020747704],"about_ca_topic_score_codex":0.24938521,"about_ca_topic_score_gemma":0.26147857,"teacher_disagreement_score":0.24938521,"about_ca_system_score_codex":0.006226864,"about_ca_system_score_gemma":0.0035872345,"threshold_uncertainty_score":0.49586725},"labels":[],"label_agreement":null},{"id":"W2608120436","doi":"","title":"Nonlinear Antecedents of Consumer Satisfaction on E-Banking Portals","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Computer science; Customer satisfaction; Service quality; Variance (accounting); Service (business); Exploratory research; The Internet; Point (geometry); Factorial analysis; Marketing; Business; Mathematics; Statistics; World Wide Web; Accounting","score_opus":0.03752927137978236,"score_gpt":0.2901978630360917,"score_spread":0.25266859165630934,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2608120436","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974044,0.000029330453,0.00053366815,0.00009182438,0.0000023438138,0.000010983563,0.00006703653,0.000006213418,0.001854166],"genre_scores_gemma":[0.9997265,0.000012273135,0.00009406906,0.000006421388,0.0000024753704,0.000003355455,0.00004009573,0.0000014566809,0.000113377646],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9978278,0.000921731,0.00016184329,0.00015164728,0.00069061626,0.00024626526],"domain_scores_gemma":[0.9732058,0.018564463,0.0040269434,0.0009528506,0.0021677485,0.0010822268],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002099622,0.00016582503,0.00029722136,0.0011582153,0.0004061431,0.0014718573,0.0002373339,0.00054231647,0.007229231],"category_scores_gemma":[0.014410826,0.0001636297,0.00056242547,0.0017189444,0.0009774263,0.00078060286,0.0009332889,0.00082541246,0.00036595928],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016214639,0.00020749916,0.9885323,0.00002959457,0.000050184542,0.000086415734,0.0007420704,0.0007543323,0.0005564055,0.0008449241,0.00010777375,0.007926317],"study_design_scores_gemma":[0.0000037475936,0.00009239253,0.99552554,0.00000740277,0.000016970855,0.000050820665,0.0011256385,0.0024447395,0.00019459678,0.00039037922,0.00014039692,0.00000736207],"about_ca_topic_score_codex":0.0023654397,"about_ca_topic_score_gemma":0.0022599516,"teacher_disagreement_score":0.007229231,"about_ca_system_score_codex":0.00063401007,"about_ca_system_score_gemma":0.00049434963,"threshold_uncertainty_score":0.024184227},"labels":[],"label_agreement":null},{"id":"W2612123378","doi":"10.1080/02642069.2017.1322959","title":"Impact of customer experience on loyalty: a multichannel examination","year":2017,"lang":"en","type":"article","venue":"Service Industries Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":133,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Loyalty; Marketing; Tourism; Context (archaeology); Psychology; Experiential learning; Loyalty business model; Dimension (graph theory); Agency (philosophy); Relationship marketing; Cognitive dimensions of notations; Consumer behaviour; Social psychology; Service (business); Cognition; Service quality; Business; Marketing management; Sociology; Political science","score_opus":0.07465463919522612,"score_gpt":0.329015894429099,"score_spread":0.2543612552338729,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2612123378","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985258,0.000046246732,0.00029914273,0.000021651875,0.000003332843,0.000010851641,0.000042815882,0.000002593505,0.0010476166],"genre_scores_gemma":[0.9995128,0.000040044248,0.00015781178,0.000020842232,0.000006398305,0.00001318033,0.000031413198,0.000002720724,0.00021481504],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979206,0.0008272684,0.00009614807,0.00021847883,0.0005884522,0.00034906462],"domain_scores_gemma":[0.98979974,0.00678791,0.0010200555,0.00065002375,0.0011758057,0.0005665465],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027215406,0.0001776179,0.00056519057,0.001399691,0.0007851701,0.00178101,0.00032200737,0.0003589181,0.0038667454],"category_scores_gemma":[0.00734929,0.00019724914,0.0005588516,0.0011037829,0.00074994366,0.0015155525,0.0021823042,0.00057514926,0.00020325482],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008855748,0.00043208356,0.9103024,0.00011581171,0.00031729884,0.0002136023,0.01347417,0.000345447,0.0045739077,0.0006170092,0.0002517832,0.06847088],"study_design_scores_gemma":[0.0000040834234,0.00053825905,0.9922522,0.0000146467755,0.0000589074,0.0001453653,0.005408803,0.00065539306,0.0004654558,0.0001428727,0.00029355023,0.000020354903],"about_ca_topic_score_codex":0.0038183879,"about_ca_topic_score_gemma":0.0064703217,"teacher_disagreement_score":0.0038667454,"about_ca_system_score_codex":0.0004610911,"about_ca_system_score_gemma":0.0007171715,"threshold_uncertainty_score":0.014393032},"labels":[],"label_agreement":null},{"id":"W2612314243","doi":"","title":"Customer Satisfaction and Customer Perceived Value and its Impact on Customer Loyalty: The Mediational Role of Customer Relationship Management","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer retention; Customer advocacy; Loyalty business model; Customer intelligence; Customer satisfaction; Customer delight; Customer to customer; Marketing; Business; Customer equity; Service quality; Voice of the customer; Service (business)","score_opus":0.024813573172613825,"score_gpt":0.28610644044180705,"score_spread":0.2612928672691932,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2612314243","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9487792,0.0058647846,0.002417455,0.005034317,0.0001527909,0.00011102267,0.00026017491,0.000044188688,0.03733608],"genre_scores_gemma":[0.9961945,0.0012706667,0.0004196457,0.00018238142,0.00003363793,0.000032295706,0.000059561713,0.0000065846457,0.0018007517],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99780124,0.0011575373,0.00006240436,0.00020802565,0.00036297584,0.00040768695],"domain_scores_gemma":[0.99160963,0.0056424094,0.0008918946,0.00023650215,0.0007674744,0.00085206935],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017683064,0.0005182711,0.00042616174,0.0010404156,0.000836382,0.0027416328,0.0006601542,0.0010661366,0.008582394],"category_scores_gemma":[0.0077043003,0.00033686272,0.0008932393,0.0009904518,0.00092794315,0.0018572411,0.0017625216,0.0021741053,0.00057388324],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000941169,0.0030611183,0.7845519,0.0009446801,0.0017310608,0.0020016145,0.011542931,0.0020237947,0.0023146453,0.04132104,0.0055449437,0.144021],"study_design_scores_gemma":[0.00009881667,0.0016149557,0.9346074,0.0014405836,0.0013796334,0.001157785,0.012945572,0.010630791,0.0012047144,0.023685975,0.011106587,0.00012702587],"about_ca_topic_score_codex":0.006924052,"about_ca_topic_score_gemma":0.0049169715,"teacher_disagreement_score":0.008582394,"about_ca_system_score_codex":0.0010082705,"about_ca_system_score_gemma":0.0028602048,"threshold_uncertainty_score":0.028710961},"labels":[],"label_agreement":null},{"id":"W2612374860","doi":"10.15640/jthm.v4n2a3","title":"Antique Shops’ Marketing Strategies in Rural Tourism Destinations: A Comparative Exploratory Study in the U.S. and Canada","year":2016,"lang":"en","type":"article","venue":"Journal of Tourism and Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Antique; Rural tourism; Tourism; Exploratory research; Destinations; Marketing; Business; Rural area; Tourism geography; Geography; Political science; Sociology; Archaeology","score_opus":0.02132258225981126,"score_gpt":0.2606741774093457,"score_spread":0.2393515951495344,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2612374860","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99763584,0.000112344795,0.000026570944,0.00011148689,0.000002830933,0.000018374252,0.00010864662,0.0000014623625,0.0019824316],"genre_scores_gemma":[0.9974421,0.00026509233,0.000117332966,0.000089320376,0.0000020484806,0.0000142325025,0.00010139999,0.000004432743,0.0019639102],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9991641,0.0001586517,0.0000218929,0.000080065096,0.00017624025,0.0003990432],"domain_scores_gemma":[0.9977481,0.00034976166,0.00029660764,0.00004909446,0.0009492712,0.00060711417],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010264614,0.00033666045,0.00046041887,0.002130109,0.008813671,0.0036811228,0.0013126502,0.0007144071,0.003251856],"category_scores_gemma":[0.0023513103,0.00046509647,0.0003591534,0.0049126334,0.0031589572,0.0011265755,0.0018601514,0.0013233526,0.00026175272],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035108777,0.00059943466,0.38137853,0.00017008619,0.00007337402,0.00094301073,0.5878673,0.00018889556,0.0015152036,0.0020990837,0.0029012128,0.021912707],"study_design_scores_gemma":[0.000007508198,0.000069375965,0.40677157,0.00006010945,0.00001628525,0.000086761574,0.5884136,0.00016881069,0.00009661928,0.000060936898,0.00422564,0.000022883485],"about_ca_topic_score_codex":0.9836067,"about_ca_topic_score_gemma":0.99684566,"teacher_disagreement_score":0.023776429,"about_ca_system_score_codex":0.023776429,"about_ca_system_score_gemma":0.03124134,"threshold_uncertainty_score":0.17251086},"labels":[],"label_agreement":null},{"id":"W2612644734","doi":"","title":"Sales Person Organization Fit: A Review of the State of the Art","year":2017,"lang":"en","type":"review","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Globe; Revenue; Sales management; Marketing; Corporation; Business; Service (business); Value (mathematics); Work (physics); Goods and services; Function (biology); Sales force; Computer science; Economics; Finance","score_opus":0.09147975786708362,"score_gpt":0.3183457152914205,"score_spread":0.22686595742433685,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2612644734","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0001596038,0.998882,0.00005861347,0.00033863643,0.000093167924,0.0000069084986,0.000018322442,0.000002933422,0.00043970274],"genre_scores_gemma":[0.001871035,0.9974388,0.00019122267,0.00023308968,0.000113547714,0.000010999047,0.000028687766,0.0000020032205,0.00011059238],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9983279,0.00035119458,0.00041019905,0.00027155018,0.0005555171,0.000083595456],"domain_scores_gemma":[0.99096656,0.0062620523,0.0010627244,0.00015444547,0.0013303022,0.00022397058],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035316513,0.0008388626,0.0020055377,0.00585501,0.0005912833,0.002734148,0.001542506,0.001691704,0.005148804],"category_scores_gemma":[0.010680655,0.0005341193,0.0012479335,0.007758565,0.0010645909,0.0029724794,0.0011624662,0.0015890563,0.0011969194],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008363331,0.00010437946,0.0018119509,0.069618426,0.000272337,0.00014702734,0.0003536971,0.0001673184,0.00016550823,0.0033774192,0.016349196,0.907549],"study_design_scores_gemma":[0.00003231587,0.00021681258,0.01130802,0.11688566,0.0013101973,0.0022466036,0.0012114808,0.00017622569,0.0002900526,0.003797869,0.8624482,0.00007648936],"about_ca_topic_score_codex":0.0035078246,"about_ca_topic_score_gemma":0.006549893,"teacher_disagreement_score":0.00585501,"about_ca_system_score_codex":0.001612401,"about_ca_system_score_gemma":0.004879373,"threshold_uncertainty_score":0.018677354},"labels":[],"label_agreement":null},{"id":"W2613367129","doi":"10.1108/bfj-11-2016-0567","title":"Specialty food retailing: examining the role of products’ perceived quality","year":2017,"lang":"en","type":"article","venue":"British Food Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Marketing; Context (archaeology); Quality (philosophy); Structural equation modeling; Business; Loyalty; Perception; Originality; Product (mathematics); Specialty; Loyalty business model; Conceptual model; Customer satisfaction; Sample (material); Advertising; Market segmentation; Service quality; Psychology; Computer science; Creativity; Service (business); Social psychology; Mathematics","score_opus":0.06580344277927494,"score_gpt":0.2704387854754047,"score_spread":0.20463534269612974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2613367129","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987049,0.000076654294,0.0001264778,0.000048270813,0.0000016183097,0.0000066465636,0.000011991607,6.776366e-7,0.0010226243],"genre_scores_gemma":[0.9997744,0.000020806017,0.00009708967,0.000011605478,0.0000016161061,0.0000019045673,0.000013172104,4.4483542e-7,0.000078926045],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989863,0.00049862545,0.000054439737,0.000095755066,0.00027156476,0.000093353505],"domain_scores_gemma":[0.991871,0.0041230144,0.0023502605,0.00028220168,0.0007497011,0.0006239043],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018833329,0.00013477978,0.00019840126,0.0007018192,0.00031350256,0.0012938669,0.00028583335,0.00036552135,0.002295402],"category_scores_gemma":[0.0076038437,0.00010281642,0.0003197302,0.00091839,0.00085616537,0.0007097915,0.0006125736,0.0004783392,0.00010356613],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040255618,0.0002339628,0.98190224,0.000093397204,0.00006523143,0.000097602686,0.0032497405,0.000113622285,0.0010084623,0.0005579675,0.000074783566,0.012200441],"study_design_scores_gemma":[0.000005503094,0.00031366813,0.99579453,0.00001609264,0.000024845003,0.000073209565,0.0026088133,0.00056702277,0.0002478481,0.00014106063,0.00020230067,0.0000050281055],"about_ca_topic_score_codex":0.006941366,"about_ca_topic_score_gemma":0.006769966,"teacher_disagreement_score":0.006941366,"about_ca_system_score_codex":0.00053288613,"about_ca_system_score_gemma":0.00048555603,"threshold_uncertainty_score":0.013801932},"labels":[],"label_agreement":null},{"id":"W2613820191","doi":"","title":"CRM SCALE DEVELOPMENT & VALIDATIONIN INDIAN BANKING SECTOR","year":2012,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Confirmatory factor analysis; Scale (ratio); Exploratory factor analysis; Customer relationship management; Marketing; Generalizability theory; Context (archaeology); Structural equation modeling; Knowledge management; Business; Computer science; Personalization; Quality (philosophy); Critical success factor; Construct (python library); Service quality; Service (business); Statistics; Mathematics","score_opus":0.03272244900395672,"score_gpt":0.2515580454417156,"score_spread":0.2188355964377589,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2613820191","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9507457,0.0010904671,0.011185963,0.001678962,0.00023039848,0.0067990087,0.0019358315,0.00027546726,0.026058167],"genre_scores_gemma":[0.8924783,0.002233516,0.080609776,0.0006918892,0.00013208653,0.010407721,0.005608441,0.00010545729,0.0077327425],"study_design_codex":"design_other","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.9905289,0.002383856,0.0016628696,0.0004031243,0.004405525,0.00061563856],"domain_scores_gemma":[0.9810037,0.0049527586,0.0021258616,0.0014754279,0.0096661225,0.00077621825],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011805508,0.00055413705,0.0006657956,0.0047363467,0.0015998702,0.0019722492,0.0011403386,0.00073545857,0.0034974176],"category_scores_gemma":[0.020887293,0.00038242806,0.0012283004,0.0039027059,0.0010163645,0.001295103,0.002124196,0.0013947509,0.0010681648],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00051263656,0.0029717889,0.45486468,0.0014421451,0.00014196872,0.0012048698,0.011206101,0.0017229381,0.01447979,0.0042225695,0.008541026,0.49868947],"study_design_scores_gemma":[0.0001366879,0.0017715209,0.92970353,0.0008152758,0.00016353693,0.0012352994,0.011876676,0.0059649926,0.009387276,0.001523486,0.037284143,0.00013756908],"about_ca_topic_score_codex":0.0044720424,"about_ca_topic_score_gemma":0.006878782,"teacher_disagreement_score":0.011805508,"about_ca_system_score_codex":0.0017206258,"about_ca_system_score_gemma":0.0054135635,"threshold_uncertainty_score":0.062434196},"labels":[],"label_agreement":null},{"id":"W2614658778","doi":"10.1108/ijcthr-09-2015-0107","title":"Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach","year":2017,"lang":"en","type":"article","venue":"International Journal of Culture Tourism and Hospitality Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University","funders":"","keywords":"Structural equation modeling; Service quality; Hospitality; Originality; Psychology; Hospitality industry; Empathy; Variance (accounting); Customer satisfaction; Marketing; Tourism; Quality (philosophy); Applied psychology; Social psychology; Service (business); Business; Statistics; Mathematics; Geography","score_opus":0.08272465716762867,"score_gpt":0.37997338881530673,"score_spread":0.29724873164767807,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2614658778","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96596956,0.00008255483,0.02848432,0.00039345003,0.000024443849,0.00048150678,0.0012882871,0.000147381,0.0031285442],"genre_scores_gemma":[0.9784081,0.00018827894,0.017782984,0.000046113873,0.00000762393,0.00076831976,0.0010935063,0.000024888479,0.0016802113],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991499,0.0004923905,0.000041504165,0.00011752265,0.00009950475,0.000099299046],"domain_scores_gemma":[0.9982079,0.0010303742,0.00022017914,0.00010542753,0.00035334163,0.00008285691],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024348847,0.00092499785,0.0005122704,0.001425484,0.00068246253,0.0014632787,0.00069718674,0.0005535062,0.006023936],"category_scores_gemma":[0.004245714,0.0005057033,0.0018338959,0.0021957408,0.0005562381,0.0007184093,0.0009129368,0.0013089591,0.00055575825],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047735858,0.0008335983,0.8403276,0.00040448157,0.0006178935,0.00059431983,0.009153018,0.059248477,0.0014384345,0.009695642,0.0035048593,0.07370435],"study_design_scores_gemma":[0.00015133795,0.001403674,0.36163852,0.00038258624,0.00069747225,0.00048034106,0.018581098,0.5984959,0.0013602118,0.008832374,0.0078351265,0.00014128232],"about_ca_topic_score_codex":0.017198619,"about_ca_topic_score_gemma":0.01072881,"teacher_disagreement_score":0.017198619,"about_ca_system_score_codex":0.0009686624,"about_ca_system_score_gemma":0.0034081533,"threshold_uncertainty_score":0.034197032},"labels":[],"label_agreement":null},{"id":"W2617119604","doi":"10.4018/ijssmet.2017070101","title":"Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India","year":2017,"lang":"en","type":"article","venue":"International Journal of Service Science Management Engineering and Technology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":79,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service quality; Confirmatory factor analysis; Service level objective; Service (business); Service guarantee; Service delivery framework; Marketing; Structural equation modeling; Variance (accounting); Service design; Service provider; Customer satisfaction; Exploratory factor analysis; Business; Computer science","score_opus":0.024750058963502193,"score_gpt":0.3212957144434996,"score_spread":0.2965456554799974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2617119604","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99940014,0.000016828677,0.00004536702,0.000050104445,0.0000014180555,0.0000062410927,0.000018057324,0.000002418895,0.00045935952],"genre_scores_gemma":[0.999582,0.000040376934,0.000107368,0.000024737634,0.0000023768666,0.000009943776,0.000040072195,0.0000012867275,0.00019181073],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99857724,0.0005430627,0.00008089492,0.00010100849,0.00035600978,0.00034164704],"domain_scores_gemma":[0.9928559,0.004174571,0.0011045984,0.0003242571,0.00087594276,0.0006646247],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020919552,0.00035746663,0.0003395728,0.00093605183,0.0009609144,0.0017173822,0.00065395207,0.00046567357,0.0019895856],"category_scores_gemma":[0.0055269683,0.0002885272,0.0015264997,0.001040264,0.0009245261,0.00064795197,0.0013982108,0.0013750009,0.0003164013],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018740425,0.00054818887,0.98138475,0.000058014615,0.00009129574,0.00017653554,0.0056942124,0.0005151828,0.00050391455,0.00034297,0.00018653198,0.010310975],"study_design_scores_gemma":[0.00000791743,0.00047924058,0.98492646,0.000025864789,0.00011827278,0.00008600385,0.0113263605,0.0022077635,0.00044649135,0.000118133,0.00024000829,0.000017472143],"about_ca_topic_score_codex":0.04221854,"about_ca_topic_score_gemma":0.038469296,"teacher_disagreement_score":0.04221854,"about_ca_system_score_codex":0.001575038,"about_ca_system_score_gemma":0.0019701845,"threshold_uncertainty_score":0.08394557},"labels":[],"label_agreement":null},{"id":"W2617246082","doi":"","title":"A Strategic Approach for Successful CRM: A European Perspective","year":2005,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Publication; Perspective (graphical); Scopus; Index (typography); Open access journal; Computer science; Business; Information retrieval; Knowledge management; World Wide Web; Political science; MEDLINE; Advertising; Artificial intelligence","score_opus":0.3058512425458192,"score_gpt":0.5094140880003803,"score_spread":0.20356284545456116,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2617246082","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.034625202,0.020956833,0.05424229,0.10208752,0.0011129662,0.00010389608,0.000077891644,0.00016159653,0.78663176],"genre_scores_gemma":[0.92846376,0.012945787,0.019329477,0.012191046,0.0006958239,0.00010801471,0.000112189395,0.00012273357,0.026031189],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.98979974,0.0043664323,0.0005227308,0.0008567893,0.0023769173,0.002077348],"domain_scores_gemma":[0.99628276,0.0011441226,0.0004404697,0.00024845774,0.00090524985,0.0009789037],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013217093,0.0013072274,0.0006294411,0.004634018,0.005258587,0.027181674,0.002041348,0.013748753,0.0048474288],"category_scores_gemma":[0.006630966,0.00052381214,0.0007471132,0.0058992063,0.011905106,0.015407514,0.0055394527,0.005293849,0.0009947631],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000010664223,0.000026714117,0.00014060574,0.000040270003,0.000007335993,0.00013253593,0.0005442079,0.00045427794,0.00012729129,0.9855692,0.0019679787,0.010979006],"study_design_scores_gemma":[0.000037187394,0.00013940547,0.0023206666,0.00129837,0.00003382133,0.00074025086,0.0061827837,0.0028893065,0.0008456091,0.6992269,0.28620785,0.00007780921],"about_ca_topic_score_codex":0.007940233,"about_ca_topic_score_gemma":0.0051115877,"teacher_disagreement_score":0.027181674,"about_ca_system_score_codex":0.012496835,"about_ca_system_score_gemma":0.018028656,"threshold_uncertainty_score":0.09067124},"labels":[],"label_agreement":null},{"id":"W2617320503","doi":"10.1108/bpmj-02-2017-0027","title":"Multivariate hybrid pathways for creating exceptional customer experiences","year":2017,"lang":"en","type":"article","venue":"Business Process Management Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University of Edmonton","funders":"","keywords":"Customer retention; Customer advocacy; Computer science; Customer intelligence; Business process reengineering; Customer to customer; Voice of the customer; Service quality; Customer satisfaction; Service (business); Knowledge management; Marketing; Process management; Business","score_opus":0.05043750782804439,"score_gpt":0.3017309512466363,"score_spread":0.2512934434185919,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2617320503","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.76783806,0.00069850695,0.103289455,0.0032689937,0.000092392555,0.0008067438,0.00064056553,0.0005124002,0.122852944],"genre_scores_gemma":[0.97795427,0.00021577529,0.018836716,0.00009765011,0.000009090883,0.0001979195,0.00012732709,0.000032279597,0.002529051],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99739,0.0015800855,0.00010047792,0.00022701405,0.0004217891,0.00028071526],"domain_scores_gemma":[0.9960608,0.0017075564,0.0006643593,0.0003844397,0.00046517162,0.00071762747],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026004247,0.00046079804,0.0002647528,0.0021926372,0.0020432926,0.0063989083,0.00085437123,0.00059450604,0.016020982],"category_scores_gemma":[0.008020047,0.0002701413,0.0005985715,0.0021833552,0.0028710684,0.00457996,0.007232178,0.0011552172,0.0008307913],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00062669674,0.0006256392,0.11733429,0.0011298882,0.00015348449,0.0029996876,0.10043596,0.005531859,0.003534511,0.39987355,0.0066623846,0.361092],"study_design_scores_gemma":[0.00012509763,0.0010947956,0.12465445,0.0010150971,0.00020374221,0.005016663,0.26044887,0.028609816,0.004221109,0.48384374,0.09047288,0.00029382808],"about_ca_topic_score_codex":0.0015748903,"about_ca_topic_score_gemma":0.0024074684,"teacher_disagreement_score":0.016020982,"about_ca_system_score_codex":0.0017984204,"about_ca_system_score_gemma":0.0019750325,"threshold_uncertainty_score":0.053595543},"labels":[],"label_agreement":null},{"id":"W2617853764","doi":"10.2139/ssrn.2955800","title":"The Sequence of Service","year":2017,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Sequence (biology); Service (business); Business; Marketing; Biology; Genetics","score_opus":0.03093038859145719,"score_gpt":0.27794002512986576,"score_spread":0.24700963653840857,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2617853764","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.06714725,0.0012909344,0.19026057,0.0069486415,0.001326437,0.00048792752,0.0037960985,0.0009714602,0.7277706],"genre_scores_gemma":[0.61623615,0.0017938537,0.08712404,0.0014246962,0.00027915207,0.00047605473,0.0042102393,0.00047903045,0.2879768],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99845564,0.00042818493,0.00007874681,0.00024430206,0.00059296633,0.00020014495],"domain_scores_gemma":[0.9971928,0.0006769673,0.00016829609,0.0005800982,0.0011090997,0.00027267932],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009610641,0.00042358946,0.00028100825,0.0018842805,0.0019488556,0.0040914724,0.00072890986,0.0014462073,0.04680135],"category_scores_gemma":[0.007319375,0.00034400553,0.0004187432,0.0020810724,0.0022824176,0.0047464883,0.0014879883,0.0020963876,0.020549284],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006202516,0.000030631327,0.001590447,0.00006787891,0.000007861765,0.00017141481,0.00080115866,0.00074464525,0.0014117737,0.9248531,0.014251232,0.056007836],"study_design_scores_gemma":[0.00001606841,0.00008264588,0.003736725,0.00013236643,0.000012803342,0.00046456687,0.0016088269,0.0044980454,0.0015565427,0.6611249,0.32673338,0.000033104807],"about_ca_topic_score_codex":0.0053159483,"about_ca_topic_score_gemma":0.004894989,"teacher_disagreement_score":0.04680135,"about_ca_system_score_codex":0.0018955591,"about_ca_system_score_gemma":0.0031118635,"threshold_uncertainty_score":0.15656614},"labels":[],"label_agreement":null},{"id":"W2618629079","doi":"10.11114/bms.v3i2.2448","title":"Relationship versus Transaction Marketing in China: An Institutional Approach","year":2017,"lang":"en","type":"article","venue":"Business and Management Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Corporate governance; Database transaction; Transaction cost; Business; Relationship marketing; China; Marketing; Empirical research; Industrial organization; Marketing management; Political science; Finance","score_opus":0.09073787734717355,"score_gpt":0.3053011273623559,"score_spread":0.21456325001518234,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2618629079","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.995414,0.00009354499,0.00051715854,0.00015017191,0.0000027839249,0.000038976057,0.000111244226,0.000007527631,0.0036645152],"genre_scores_gemma":[0.9992581,0.000050347433,0.00012408054,0.000016103937,0.0000034430677,0.000012164992,0.000086708635,0.0000014227112,0.00044757032],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99913955,0.00021745054,0.0000636187,0.000106162144,0.00021494974,0.00025816538],"domain_scores_gemma":[0.9960381,0.0008878486,0.0018546721,0.00021773734,0.00037075105,0.0006309897],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012303799,0.000278914,0.0003218511,0.0025310463,0.0009997402,0.0020317642,0.0004610476,0.00033170148,0.004925358],"category_scores_gemma":[0.0024676248,0.00016521788,0.00038572476,0.003454292,0.0015515175,0.0013059592,0.0010996636,0.00042616992,0.00020669702],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000054300268,0.00014087615,0.98004556,0.00003326036,0.00004977743,0.00022869073,0.0007085268,0.001607485,0.00032076155,0.0051529272,0.00028238996,0.011375406],"study_design_scores_gemma":[0.000012967108,0.00011791253,0.9796872,0.000025836865,0.000048405607,0.00006153875,0.002172133,0.013997321,0.0002849243,0.0019415275,0.0016309272,0.000019332416],"about_ca_topic_score_codex":0.054705877,"about_ca_topic_score_gemma":0.067510195,"teacher_disagreement_score":0.054705877,"about_ca_system_score_codex":0.0040276702,"about_ca_system_score_gemma":0.0028140321,"threshold_uncertainty_score":0.1087749},"labels":[],"label_agreement":null},{"id":"W2620698989","doi":"10.5539/jsd.v10n3p14","title":"Management Perceptions of Organizational Service Quality Practices","year":2017,"lang":"en","type":"article","venue":"Journal of Sustainable Development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Empathy; Service quality; Confirmatory factor analysis; Reliability (semiconductor); Dimension (graph theory); Perception; Service (business); Business; Sample (material); Quality (philosophy); Psychology; Organizational culture; Marketing; Applied psychology; Social psychology; Public relations; Political science","score_opus":0.03366601311929772,"score_gpt":0.30559771109777845,"score_spread":0.2719316979784807,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2620698989","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968958,0.00009632048,0.00021037765,0.00044818374,0.0000055114083,0.000007645232,0.000007270502,0.0000026340226,0.002326433],"genre_scores_gemma":[0.99954385,0.00006686937,0.00008398015,0.00005811839,0.0000033417723,0.0000033779215,0.0000071486465,6.170825e-7,0.00023272513],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977944,0.0007638969,0.00015543652,0.000093645096,0.0008368543,0.0003556868],"domain_scores_gemma":[0.9917733,0.0017044079,0.0033320596,0.00019357477,0.0016015156,0.0013952053],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025910346,0.00013944169,0.00015362859,0.0007388625,0.0008923201,0.0015745388,0.00019818042,0.00031802227,0.0018310325],"category_scores_gemma":[0.0066423775,0.00012205291,0.00015294019,0.0006952533,0.00078025926,0.0006709484,0.00072686805,0.0005759178,0.0001232551],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007055932,0.00042873906,0.86802787,0.00015561373,0.000073597774,0.0003572655,0.05962534,0.0002262664,0.0034143613,0.0019715254,0.00094334997,0.06470556],"study_design_scores_gemma":[0.00001249311,0.000494526,0.83616465,0.00012496846,0.000026926042,0.00031735213,0.15494403,0.00063886045,0.00048249637,0.00065162056,0.0061134305,0.000028651417],"about_ca_topic_score_codex":0.004356308,"about_ca_topic_score_gemma":0.00607455,"teacher_disagreement_score":0.004356308,"about_ca_system_score_codex":0.001180793,"about_ca_system_score_gemma":0.0013255418,"threshold_uncertainty_score":0.01370281},"labels":[],"label_agreement":null},{"id":"W2623084703","doi":"","title":"Study of the Impact of Relationship Marketing on the Customer Attitude with Emphasis on the Role of Advertising Effectiveness","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Statistical population; Reliability (semiconductor); Population; Psychology; Marketing; Pearson product-moment correlation coefficient; Structural equation modeling; Empathy; Validity; Scale (ratio); Descriptive statistics; Mathematics; Social psychology; Statistics; Business; Medicine; Geography; Psychometrics; Clinical psychology; Developmental psychology","score_opus":0.033921031537321775,"score_gpt":0.29359367098757394,"score_spread":0.25967263945025215,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2623084703","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974782,0.00018546604,0.00006755352,0.00011171703,0.0000042799825,0.0000067536744,0.000008414708,0.0000011717874,0.0021364007],"genre_scores_gemma":[0.99961984,0.00009925227,0.000045832574,0.000020115249,0.0000075054386,0.0000029517985,0.0000065196505,4.9494344e-7,0.00019747352],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983619,0.0009509645,0.00004090171,0.000062369196,0.00039158182,0.00019226588],"domain_scores_gemma":[0.99232095,0.0050337333,0.0011762868,0.00014054941,0.0006148074,0.00071370485],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015838894,0.00024117163,0.00024006193,0.0006346548,0.00041059207,0.00082407723,0.00017566333,0.0002861982,0.00229439],"category_scores_gemma":[0.004953182,0.00010550601,0.00040275216,0.00051317003,0.00043568434,0.00045023314,0.00041313254,0.0005389284,0.00014763194],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000306335,0.001637759,0.9455669,0.00015519623,0.00018419098,0.0005249197,0.0040300684,0.00039678076,0.0017316042,0.0008811075,0.0003568225,0.044228196],"study_design_scores_gemma":[0.0000069237267,0.0005016758,0.995577,0.000019646666,0.0000666125,0.000118251,0.0023769024,0.00045838061,0.0003293439,0.00007200688,0.0004678127,0.0000054117345],"about_ca_topic_score_codex":0.0021322332,"about_ca_topic_score_gemma":0.0025435283,"teacher_disagreement_score":0.00229439,"about_ca_system_score_codex":0.0006358699,"about_ca_system_score_gemma":0.0008289788,"threshold_uncertainty_score":0.008376479},"labels":[],"label_agreement":null},{"id":"W2623639523","doi":"10.1108/jsm-07-2016-0254","title":"Child helplines: how social support and controllability influence service quality and well-being","year":2017,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Psychology; Structural equation modeling; Quality (philosophy); Social support; Perception; Service quality; Service (business); Controllability; Social psychology; Originality; Applied psychology; Marketing; Business; Computer science","score_opus":0.016241200542282244,"score_gpt":0.2751679630219176,"score_spread":0.25892676247963536,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2623639523","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989936,0.00010161032,0.000062634586,0.00008707743,0.000002385108,0.0000073445067,0.000037431535,0.0000020516436,0.00070601166],"genre_scores_gemma":[0.9995485,0.00007917468,0.00010760919,0.000018435061,0.0000022942331,0.000009121979,0.000033570646,0.000001569563,0.00019969672],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99857605,0.0006501307,0.000073569994,0.0001776201,0.00027327117,0.0002492675],"domain_scores_gemma":[0.99224675,0.0035519772,0.0025922987,0.0003311503,0.00044801345,0.0008296767],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014453296,0.00022609545,0.00021206483,0.0004594835,0.0006802272,0.001433696,0.00030892095,0.00032086798,0.003504183],"category_scores_gemma":[0.0078258645,0.00015305456,0.00039925097,0.00040839257,0.0007148624,0.000625041,0.00096287,0.00073671277,0.0001730778],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001275874,0.0002511129,0.9732487,0.000066846325,0.00007336831,0.00018806412,0.013473744,0.00008068129,0.00041266685,0.00022826355,0.00024437383,0.011604497],"study_design_scores_gemma":[0.0000052305045,0.00015446413,0.98860455,0.00003566491,0.000037895938,0.00011704573,0.0099363895,0.00019922003,0.00022958442,0.00008384457,0.0005871227,0.00000899336],"about_ca_topic_score_codex":0.0126456395,"about_ca_topic_score_gemma":0.018536868,"teacher_disagreement_score":0.0126456395,"about_ca_system_score_codex":0.0012450104,"about_ca_system_score_gemma":0.0009119375,"threshold_uncertainty_score":0.02514404},"labels":[],"label_agreement":null},{"id":"W2625085608","doi":"10.3968/9595","title":"Study on Customer Relationship Management in Growing Companies in Emerging Economies","year":2017,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Popularity; Business; Marketing; Customer relationship management; Bridging (networking); Field (mathematics); Industrial organization; Computer science","score_opus":0.06587916417467007,"score_gpt":0.3105293873636444,"score_spread":0.2446502231889743,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2625085608","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9929382,0.0002821265,0.000034206576,0.00039570866,0.000005359409,0.00001312022,0.000023508175,5.2889914e-7,0.0063071596],"genre_scores_gemma":[0.99813664,0.00046427286,0.0000390909,0.00014051623,0.0000057016523,0.000009475791,0.000027975268,7.675577e-7,0.0011755036],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999143,0.00025701098,0.000033651824,0.000057167952,0.00017234917,0.00033670556],"domain_scores_gemma":[0.9975616,0.0008973011,0.000455454,0.000042905478,0.000491687,0.00055101997],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012329321,0.00012763144,0.00023923571,0.0015179383,0.0031414798,0.0022173906,0.00036775833,0.0006188543,0.0025055492],"category_scores_gemma":[0.0025019643,0.000117446536,0.00022684429,0.0020553148,0.0008859686,0.0014485125,0.0009071286,0.0012273805,0.00022792746],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011391735,0.00073716335,0.7839087,0.00014914268,0.00003120547,0.0026039972,0.16628869,0.00020548407,0.0005077444,0.006821734,0.0027818359,0.03585049],"study_design_scores_gemma":[0.0000040739064,0.000121195095,0.62544006,0.00007165858,0.000013474716,0.00041372757,0.36595538,0.00025762705,0.00013950815,0.00024672545,0.0073246513,0.000011904807],"about_ca_topic_score_codex":0.028122429,"about_ca_topic_score_gemma":0.053687554,"teacher_disagreement_score":0.028122429,"about_ca_system_score_codex":0.0026601814,"about_ca_system_score_gemma":0.0026880046,"threshold_uncertainty_score":0.05591744},"labels":[],"label_agreement":null},{"id":"W2625249748","doi":"10.1109/smartcomp.2017.7947046","title":"Smart Airplane Seat Assignment System for Passengers' Multimedia Preferences","year":2017,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kwantlen Polytechnic University","funders":"","keywords":"Airplane; Perspective (graphical); Computer science; Set (abstract data type); Work (physics); Foundation (evidence); Range (aeronautics); Mode (computer interface); Transport engineering; Multimedia; Human–computer interaction; Engineering; Artificial intelligence","score_opus":0.04884700795834021,"score_gpt":0.27257512679974444,"score_spread":0.22372811884140423,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2625249748","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.847757,0.00082735636,0.1011191,0.00044629804,0.00031607033,0.0005519927,0.008364455,0.021404566,0.01921315],"genre_scores_gemma":[0.97454166,0.00015567991,0.015057498,0.00009157344,0.000055816952,0.000109788096,0.0029247596,0.00006748058,0.006995762],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9998722,0.000014210633,0.000011376109,0.00003644085,0.00004098144,0.000024746962],"domain_scores_gemma":[0.9996952,0.000034374483,0.000033397628,0.00003756787,0.00014790465,0.000051623763],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00019961946,0.00047129544,0.00038722611,0.0008453771,0.00024076474,0.00045167343,0.00042986384,0.00026582624,0.011165726],"category_scores_gemma":[0.000653288,0.00010679007,0.00019241362,0.0005130224,0.00005258002,0.00049838575,0.00033832825,0.00022660196,0.0025269745],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0038575744,0.00094242854,0.09433112,0.00038229453,0.00018294719,0.0005796289,0.0007085891,0.0053646625,0.077272125,0.0013082847,0.042815,0.7722552],"study_design_scores_gemma":[0.0004419651,0.0016117104,0.29716158,0.00008746867,0.0004777547,0.0011882205,0.0016052738,0.5603887,0.08696736,0.0021492834,0.04766386,0.00025689672],"about_ca_topic_score_codex":0.003259009,"about_ca_topic_score_gemma":0.0053086258,"teacher_disagreement_score":0.011165726,"about_ca_system_score_codex":0.00021888684,"about_ca_system_score_gemma":0.00019409912,"threshold_uncertainty_score":0.0373531},"labels":[],"label_agreement":null},{"id":"W2670810350","doi":"10.5539/ibr.v10n7p118","title":"The B2Com Relationship: An Empirical Study of the Measure of Relationship Quality in a Business-to-Community Relationship","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Relationship marketing; Business; Business-to-business; Context (archaeology); Business relationship management; Positive relationship; Marketing; Empirical research; Interpersonal relationship; Knowledge management; Psychology; Electronic business; Social psychology; Business model; Computer science; Marketing management","score_opus":0.3741470831011503,"score_gpt":0.4815441430922946,"score_spread":0.1073970599911443,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2670810350","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97635615,0.00049118215,0.002616506,0.0006449833,0.000031540836,0.00026242263,0.00013502076,0.000011456171,0.019450797],"genre_scores_gemma":[0.99716467,0.00030445185,0.0016650034,0.00010948284,0.000012442625,0.00013340787,0.00007961749,0.0000061318765,0.0005246953],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99241513,0.0047979387,0.00049789925,0.0003852663,0.0014935461,0.00041019634],"domain_scores_gemma":[0.95853144,0.023447229,0.0088309515,0.0014283361,0.004694553,0.0030675472],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007596927,0.00022151523,0.00040374068,0.0028610292,0.0026235024,0.0031182438,0.0007346293,0.0009134515,0.0027236873],"category_scores_gemma":[0.025913017,0.00024638503,0.00033002306,0.0048834425,0.0026247143,0.0037265245,0.0030198263,0.0016928086,0.00032554974],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018661498,0.0013795886,0.79483265,0.000729261,0.00018700461,0.0005597668,0.09253014,0.00036666874,0.0013401023,0.014973368,0.0021774985,0.090737365],"study_design_scores_gemma":[0.000027625798,0.0007349761,0.7811349,0.0005113345,0.000091734946,0.0008445641,0.19463862,0.002321565,0.00066302554,0.0035144496,0.015457521,0.0000597036],"about_ca_topic_score_codex":0.0036528443,"about_ca_topic_score_gemma":0.0046418747,"teacher_disagreement_score":0.007596927,"about_ca_system_score_codex":0.0019305274,"about_ca_system_score_gemma":0.0021005254,"threshold_uncertainty_score":0.04017687},"labels":[],"label_agreement":null},{"id":"W2724898874","doi":"10.5430/ijba.v8n4p49","title":"The Effect of Environmental Preservation, Advanced Technology, Hotel Image, and Service Quality on Guest Loyalty","year":2017,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Service quality; Marketing; Service (business); Business; Quality (philosophy); Test (biology); Advertising","score_opus":0.016557490887109054,"score_gpt":0.30296950689736235,"score_spread":0.2864120160102533,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2724898874","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979202,0.00012313704,0.00009355576,0.000055307508,0.0000036671374,0.000006193801,0.000023017414,0.0000015040433,0.0017733204],"genre_scores_gemma":[0.9994646,0.000071686794,0.00007838529,0.000020602032,0.00000362648,0.0000027516912,0.000032680124,8.1527315e-7,0.00032488932],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985916,0.0005665823,0.00008335701,0.00008667073,0.00039248928,0.00027925803],"domain_scores_gemma":[0.988485,0.0055368864,0.0026375449,0.0002922425,0.0014793281,0.0015690147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015368653,0.00017167725,0.00024784534,0.0006890591,0.0005040056,0.0013431796,0.0002556106,0.00038471582,0.0033816902],"category_scores_gemma":[0.0057550166,0.00010987301,0.0005574987,0.0006620917,0.0006579019,0.0005806659,0.0008479094,0.0007945619,0.00022485072],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023168648,0.0004096149,0.9858225,0.00005933185,0.00014378829,0.00009914018,0.00059648056,0.0002207696,0.0007348958,0.0003087355,0.00011473798,0.011258418],"study_design_scores_gemma":[0.0000027953388,0.00027998508,0.99732995,0.000013240872,0.000043356893,0.000063245825,0.0013459998,0.00033785595,0.00028055382,0.000079700665,0.00021685,0.000006539017],"about_ca_topic_score_codex":0.004745524,"about_ca_topic_score_gemma":0.0077937916,"teacher_disagreement_score":0.004745524,"about_ca_system_score_codex":0.0006053867,"about_ca_system_score_gemma":0.0008409218,"threshold_uncertainty_score":0.011312902},"labels":[],"label_agreement":null},{"id":"W2725569041","doi":"10.1109/qomex.2017.7965671","title":"No silver bullet: QoE metrics, QoE fairness, and user diversity in the context of QoE management","year":2017,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Exfo Electro-Optical Engineering (Canada)","funders":"","keywords":"Quality of experience; Computer science; Service provider; Context (archaeology); Diversity (politics); Quality of service; Quantile; Task (project management); Service quality; Service (business); Computer network; Business; Engineering","score_opus":0.039147317042244105,"score_gpt":0.25062950188092226,"score_spread":0.21148218483867814,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2725569041","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.06590455,0.026746178,0.56327075,0.28256115,0.0057499185,0.00017793712,0.00027837406,0.00032005174,0.054990973],"genre_scores_gemma":[0.8957669,0.005754769,0.06854589,0.01584249,0.007173074,0.00017296961,0.00006335204,0.00021888106,0.0064615593],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.98382366,0.008512132,0.00065067515,0.0017229349,0.004588199,0.00070245046],"domain_scores_gemma":[0.9433961,0.040643834,0.0041911695,0.0047619864,0.0047123735,0.0022945846],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018231642,0.0008609978,0.0016801738,0.0016786132,0.0027539046,0.009596128,0.0019876985,0.0055184127,0.0033242505],"category_scores_gemma":[0.06353653,0.0005928212,0.00074944325,0.0024042684,0.013716449,0.02334029,0.0065724696,0.011881671,0.0006511683],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031723772,0.00012086926,0.007730739,0.00024319287,0.00012981732,0.00017488065,0.0012808088,0.008246304,0.0011191807,0.8525443,0.012773653,0.115319006],"study_design_scores_gemma":[0.000036075602,0.00016879835,0.0033171661,0.00051520986,0.000039733834,0.00027581642,0.00076589524,0.023206938,0.00074154284,0.94719374,0.023617407,0.00012160038],"about_ca_topic_score_codex":0.0034496854,"about_ca_topic_score_gemma":0.0021905808,"teacher_disagreement_score":0.018231642,"about_ca_system_score_codex":0.0029227007,"about_ca_system_score_gemma":0.002087883,"threshold_uncertainty_score":0.096419334},"labels":[],"label_agreement":null},{"id":"W2728023101","doi":"10.1080/08853134.2017.1337519","title":"A Multi-Cultural Study of Salespeople's Behavior In Individual Pay-For-Performance Compensation Systems: When Managers Are More Equal And Less Fair Than Others","year":2017,"lang":"en","type":"article","venue":"Journal of Personal Selling and Sales Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Labex Ecodec; Agence Nationale de la Recherche; McGill University","keywords":"Remuneration; Compensation (psychology); Business; Perception; Control (management); Marketing; Psychology; Economics; Social psychology; Management; Finance","score_opus":0.09163817011197968,"score_gpt":0.3057485922801253,"score_spread":0.21411042216814563,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2728023101","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9998154,0.0000072449516,0.000021928367,0.000008429085,5.1929163e-7,9.4824946e-7,0.0000028702702,1.4515302e-7,0.00014251932],"genre_scores_gemma":[0.99974424,0.000019938307,0.00004898426,0.000023108469,0.0000010862898,0.0000027982176,0.000010160761,6.091116e-7,0.00014907069],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994554,0.00035166735,0.00002357611,0.000050801147,0.00006346935,0.000055033426],"domain_scores_gemma":[0.9967439,0.0013959281,0.00091464084,0.0002841859,0.0002863312,0.00037494476],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013112924,0.0001614397,0.00015626565,0.00048824045,0.0008872316,0.0009377889,0.00017511145,0.00028185963,0.0008908174],"category_scores_gemma":[0.0035420828,0.00014797837,0.00018585485,0.00040542727,0.0007262854,0.0006570939,0.00061136915,0.00047035274,0.00012617523],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013498307,0.0004759268,0.90281415,0.000029120507,0.000093844596,0.00021826742,0.08137624,0.00009198201,0.0037445573,0.0002494621,0.00018192525,0.010589659],"study_design_scores_gemma":[0.0000055137148,0.00018638156,0.92515814,0.000011542224,0.000017810611,0.00017823279,0.07299041,0.00028318257,0.0005939569,0.000105428975,0.00045499366,0.000014247579],"about_ca_topic_score_codex":0.004223759,"about_ca_topic_score_gemma":0.00805662,"teacher_disagreement_score":0.004223759,"about_ca_system_score_codex":0.00029934765,"about_ca_system_score_gemma":0.00021059671,"threshold_uncertainty_score":0.008398354},"labels":[],"label_agreement":null},{"id":"W2733262089","doi":"","title":"Mixed Methods in Value Research: An Analysis of the Validity of the Russian Version of the Schwartz Value Survey (SVS) Using Cognitive Interviewing, Multidimensional Scaling (MDS), and Confirmatory Factor Analysis (CFA)","year":2013,"lang":"en","type":"article","venue":"Survey methodology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Confirmatory factor analysis; Psychology; Multidimensional scaling; Cognitive interview; Value (mathematics); Cognition; Statistics; Structural equation modeling; Mathematics; Psychiatry","score_opus":0.5546124260343751,"score_gpt":0.480816874291878,"score_spread":0.07379555174249708,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2733262089","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.32061103,0.004507375,0.65217966,0.001143553,0.0004574982,0.004932426,0.0013500773,0.00023483668,0.014583597],"genre_scores_gemma":[0.5963222,0.0012254764,0.38728687,0.00037373012,0.00017856348,0.012653767,0.0005818903,0.000098005716,0.001279419],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.8162398,0.16036883,0.005141517,0.0052762325,0.012284788,0.00068887044],"domain_scores_gemma":[0.71897215,0.23333834,0.009650655,0.017847788,0.019226054,0.00096509035],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.07609038,0.0011114442,0.0017333704,0.007825964,0.003073524,0.004091925,0.0021564562,0.0013460796,0.0031737115],"category_scores_gemma":[0.19729349,0.0010009244,0.0017732531,0.007607061,0.0026947919,0.0038016108,0.0038419906,0.0012670356,0.00056736945],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016709014,0.0015695589,0.27323946,0.004081536,0.002527687,0.0003038492,0.039308693,0.0065215644,0.0039519523,0.15568486,0.0040832786,0.5070567],"study_design_scores_gemma":[0.0017123037,0.009267843,0.3703112,0.004967331,0.0034094204,0.0018992937,0.034033384,0.17999204,0.024558593,0.32295862,0.046038173,0.00085174805],"about_ca_topic_score_codex":0.0036990934,"about_ca_topic_score_gemma":0.0038042176,"teacher_disagreement_score":0.07609038,"about_ca_system_score_codex":0.0025723136,"about_ca_system_score_gemma":0.0044914945,"threshold_uncertainty_score":0.4024092},"labels":[],"label_agreement":null},{"id":"W2734942767","doi":"10.5539/ibr.v10n8p114","title":"Experience Value, Satisfaction and Loyalty of International Tourists in Shanghai: A PLS-SEM Analysis","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Value (mathematics); Novelty; Worry; Tourism; Psychology; Marketing; Advertising; Service (business); Business; Social psychology; Anxiety; Geography; Mathematics; Statistics","score_opus":0.07897121126662546,"score_gpt":0.3948780823447838,"score_spread":0.3159068710781583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2734942767","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99870443,0.000011591178,0.00036259432,0.000019604027,8.8563104e-7,0.00001429445,0.00009351051,0.000005405657,0.00078775483],"genre_scores_gemma":[0.998638,0.000034332075,0.0005138701,0.000008880955,0.0000012262678,0.000027463037,0.00020210723,0.0000028395548,0.0005713203],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997365,0.00008123823,0.000015574358,0.00003460051,0.00007598466,0.000056011548],"domain_scores_gemma":[0.99949,0.00018878451,0.00009241574,0.000033991855,0.00013926071,0.000055382352],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009654247,0.0003118609,0.00021200844,0.0011006885,0.0005105527,0.00087034836,0.00016682083,0.00014544079,0.001503031],"category_scores_gemma":[0.00092088815,0.00016689114,0.00047356056,0.0018052936,0.0004479119,0.0003010652,0.00047539303,0.00029608296,0.0001740247],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014465791,0.00015657862,0.9407356,0.000076786,0.00007376245,0.00019188548,0.022120338,0.0018206422,0.001566521,0.00053181365,0.0005816375,0.03199978],"study_design_scores_gemma":[0.000006202628,0.00019305972,0.96737367,0.00002519072,0.0000631259,0.000065131346,0.026087869,0.0045650257,0.0005222462,0.00013029281,0.000953144,0.0000150460255],"about_ca_topic_score_codex":0.0225744,"about_ca_topic_score_gemma":0.02974079,"teacher_disagreement_score":0.0225744,"about_ca_system_score_codex":0.0010274765,"about_ca_system_score_gemma":0.0009488974,"threshold_uncertainty_score":0.044885993},"labels":[],"label_agreement":null},{"id":"W2735563473","doi":"10.5430/jms.v8n4p18","title":"Analysis of SERVQUAL Application to Service Quality Measurement and Its Impact on Loyalty in Ghanaian Private Universities","year":2017,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Loyalty; Service quality; Quality (philosophy); Perception; Marketing; Service (business); Psychology; Business","score_opus":0.053271327046572094,"score_gpt":0.32218046758640045,"score_spread":0.26890914053982834,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2735563473","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9940048,0.00027124668,0.0015904226,0.0003036504,0.000012250899,0.00006408871,0.00010572994,0.000012083451,0.0036358067],"genre_scores_gemma":[0.9981969,0.00013040262,0.0009971058,0.000033348715,0.0000045522534,0.00003464535,0.000072802795,0.0000027326744,0.00052758097],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976706,0.0011821619,0.00016481952,0.00011171269,0.00059225154,0.00027835465],"domain_scores_gemma":[0.99332196,0.002825795,0.001326802,0.00021039575,0.001938639,0.00037637202],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031548038,0.00019350411,0.00025825694,0.0015081342,0.00047555522,0.0012020356,0.00019151164,0.0002649336,0.0028958444],"category_scores_gemma":[0.009507588,0.00012612472,0.00039279167,0.0026659528,0.00036240811,0.0007142737,0.00062596594,0.00050657266,0.0002648207],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005061874,0.0004798801,0.801562,0.0002896288,0.0000922358,0.0002965768,0.007681749,0.0017593937,0.0019388486,0.002720047,0.0014795439,0.18119395],"study_design_scores_gemma":[0.000022573235,0.0006806819,0.9712941,0.00028160078,0.00007588172,0.00021656082,0.013768701,0.0074320748,0.0015021752,0.00049946434,0.0042050635,0.00002103778],"about_ca_topic_score_codex":0.011193168,"about_ca_topic_score_gemma":0.014322523,"teacher_disagreement_score":0.011193168,"about_ca_system_score_codex":0.0014745144,"about_ca_system_score_gemma":0.0015776512,"threshold_uncertainty_score":0.022256017},"labels":[],"label_agreement":null},{"id":"W2735610849","doi":"10.1509/jm.16.0125","title":"The Benefit of Becoming Friends: Complaining after Service Failures Leads Customers with Strong Ties to Increase Loyalty","year":2017,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":103,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"BC Innovation Council; University of British Columbia","funders":"","keywords":"Loyalty; Business; Openness to experience; Service (business); Loyalty business model; Marketing; Value (mathematics); Service provider; Advertising; Service recovery; Interpersonal ties; Social psychology; Psychology; Service quality","score_opus":0.021380261549785944,"score_gpt":0.2604066341156783,"score_spread":0.23902637256589238,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2735610849","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9719875,0.00023364308,0.0009182616,0.0033901692,0.00004713317,0.000043131466,0.000042500982,0.00007664732,0.0232609],"genre_scores_gemma":[0.9974306,0.000094096526,0.00027307853,0.00043773538,0.000030217394,0.000009734153,0.000020671545,0.00000792832,0.0016958896],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985355,0.00075953075,0.000070012,0.000089784524,0.0002681046,0.00027711524],"domain_scores_gemma":[0.9873088,0.0048457617,0.003071941,0.0008118951,0.0009503515,0.0030111242],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011764959,0.0002122234,0.00026815818,0.00042078216,0.0016297867,0.0022787536,0.00036263865,0.0012217398,0.009922346],"category_scores_gemma":[0.012957274,0.00020726085,0.00045656483,0.00046621813,0.0010427053,0.0015061831,0.0015308142,0.0013066243,0.0011012612],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012128534,0.0033661674,0.6644866,0.00049841334,0.00043428421,0.0018793212,0.020891242,0.000875822,0.009009255,0.0050957836,0.012903471,0.27934688],"study_design_scores_gemma":[0.00010780271,0.0021088256,0.95020247,0.00015644448,0.0004506321,0.002192031,0.01931019,0.0018396575,0.0035653699,0.0031338516,0.01683125,0.00010140987],"about_ca_topic_score_codex":0.0025657169,"about_ca_topic_score_gemma":0.0039065597,"teacher_disagreement_score":0.009922346,"about_ca_system_score_codex":0.00059278455,"about_ca_system_score_gemma":0.00075777515,"threshold_uncertainty_score":0.03319359},"labels":[],"label_agreement":null},{"id":"W2735615502","doi":"10.5539/ibr.v10n8p161","title":"Logistics Flexibility and Customer Satisfaction in Spain’s Furniture Industry","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Flexibility (engineering); Customer satisfaction; Business; Marketing; Sample (material); Competitive advantage; Empirical research; Industrial organization; Operations management; Process management; Economics; Management","score_opus":0.15204339438296277,"score_gpt":0.4068189543475964,"score_spread":0.25477555996463364,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2735615502","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99935645,0.00003340851,0.000031858657,0.000029250206,0.0000011468958,0.0000012262047,0.000037490874,0.0000010157629,0.0005081221],"genre_scores_gemma":[0.99975127,0.000018982628,0.000015507523,0.000008710205,0.0000011226821,8.001517e-7,0.000060693215,4.9016523e-7,0.00014252459],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99962497,0.00011230308,0.000025656576,0.00003457953,0.00009727961,0.00010529444],"domain_scores_gemma":[0.99862325,0.00046833747,0.0003804219,0.000055438384,0.000278592,0.00019391869],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00078131206,0.0001326189,0.00020624208,0.00067978003,0.00022691178,0.00085227384,0.00018607703,0.0003952307,0.0024047112],"category_scores_gemma":[0.0013546777,0.00008614355,0.0003160525,0.0010549262,0.00025307626,0.00027428384,0.00048985734,0.000393612,0.00030581828],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017280526,0.0001765215,0.9895146,0.0000145197855,0.00002944456,0.00012944257,0.00070128345,0.0004820832,0.00048895535,0.000101064485,0.00031879803,0.007870377],"study_design_scores_gemma":[0.000004081342,0.00010372431,0.995745,0.000006632834,0.0000063970465,0.000055725755,0.0029623527,0.0006668689,0.00007369858,0.000045901797,0.00032493778,0.0000048092074],"about_ca_topic_score_codex":0.007960432,"about_ca_topic_score_gemma":0.0063797487,"teacher_disagreement_score":0.007960432,"about_ca_system_score_codex":0.0004357431,"about_ca_system_score_gemma":0.00027864875,"threshold_uncertainty_score":0.015828192},"labels":[],"label_agreement":null},{"id":"W2735889172","doi":"","title":"Evaluating the Impact of Promotion Price, Product Quality, Service Quality, Customer Satisfaction and Repeating Purchase Incentives (Case Study: Amiran Chain Stores)","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"LISREL; Incentive; Service quality; Product (mathematics); Promotion (chess); Quality (philosophy); Customer satisfaction; Marketing; Structural equation modeling; Service (business); Business; Population; Computer science; Economics; Mathematics; Microeconomics; Medicine","score_opus":0.13659370713124194,"score_gpt":0.4169756812133647,"score_spread":0.28038197408212273,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2735889172","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993699,0.000027276443,0.000033665536,0.000023974031,0.0000010531887,0.000012789577,0.000011082515,0.0000010962821,0.00051901996],"genre_scores_gemma":[0.9994466,0.000047129754,0.00021704265,0.000010514215,0.0000025323432,0.000009512236,0.000024509824,5.630669e-7,0.00024168953],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99902153,0.00031704595,0.00005243598,0.000107567845,0.0002920647,0.00020942691],"domain_scores_gemma":[0.99533504,0.002552149,0.00082185055,0.00014058668,0.00061936124,0.0005310698],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015007156,0.00024376615,0.00026317936,0.0007482026,0.00067580293,0.0010802329,0.00034677057,0.00059105735,0.0025451945],"category_scores_gemma":[0.0030154581,0.00015564865,0.00041441308,0.00077224086,0.0005013047,0.0007952126,0.00068752083,0.0006214414,0.00015775755],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014760438,0.0065449593,0.9243448,0.00038446652,0.00017593079,0.004160055,0.0051906696,0.0023161767,0.008525549,0.00092649536,0.0004593959,0.04549558],"study_design_scores_gemma":[0.000051780687,0.005527001,0.97396326,0.000045914538,0.00017119687,0.0006921605,0.010729673,0.0039621554,0.0037308005,0.00020414703,0.00087699527,0.000045043562],"about_ca_topic_score_codex":0.005118535,"about_ca_topic_score_gemma":0.009978279,"teacher_disagreement_score":0.005118535,"about_ca_system_score_codex":0.0009094103,"about_ca_system_score_gemma":0.0011603362,"threshold_uncertainty_score":0.010177493},"labels":[],"label_agreement":null},{"id":"W2737602632","doi":"10.1108/ijqrm-08-2015-0120","title":"The life cycle of a feature: modelling the transitions between feature states","year":2017,"lang":"en","type":"article","venue":"International Journal of Quality & Reliability Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Feature (linguistics); Product (mathematics); Originality; Affect (linguistics); Attractiveness; Quality (philosophy); Feature model; Computer science; Engineering; Mathematics; Psychology; Social psychology; Communication","score_opus":0.03948288324576341,"score_gpt":0.3178048697652765,"score_spread":0.27832198651951306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2737602632","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6980207,0.00039615293,0.2563263,0.0010421381,0.000053168074,0.00038369006,0.0019289008,0.00032052392,0.041528445],"genre_scores_gemma":[0.9741708,0.00016532636,0.019934257,0.000029360717,0.000007744816,0.00019930209,0.00046340536,0.000030200506,0.0049994825],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9996731,0.00010944917,0.000016881067,0.00008780283,0.000044358017,0.000068352616],"domain_scores_gemma":[0.99785465,0.0013197305,0.00033234386,0.00014701611,0.0001942066,0.00015193567],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00088462536,0.00035807514,0.00024808507,0.0008728669,0.00053699885,0.0021891491,0.00097323494,0.0008802942,0.008260832],"category_scores_gemma":[0.0045534633,0.00035595658,0.000923123,0.0009566698,0.00083103584,0.0027604892,0.0011494637,0.00096149085,0.0006117465],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036521978,0.00038814094,0.08358777,0.00018852814,0.00008550778,0.0007006601,0.0029894987,0.68743694,0.001649076,0.17511447,0.002234366,0.04525981],"study_design_scores_gemma":[0.000031251664,0.00014222313,0.010604899,0.000044037166,0.000047482932,0.00009401631,0.00068095676,0.94766176,0.0003300146,0.034534246,0.005798505,0.000030673604],"about_ca_topic_score_codex":0.01860194,"about_ca_topic_score_gemma":0.013117525,"teacher_disagreement_score":0.01860194,"about_ca_system_score_codex":0.001953718,"about_ca_system_score_gemma":0.0014787264,"threshold_uncertainty_score":0.036987364},"labels":[],"label_agreement":null},{"id":"W2738729982","doi":"10.5539/ibr.v10n8p215","title":"The Relationship between Service Recovery and Patronage Intentions: The Mediating Role of Relationship Quality","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Service quality; Positive relationship; Empathy; Quality (philosophy); Customer relationship management; Psychology; Business; Marketing; Service (business); Relationship marketing; Customer satisfaction; Social psychology; Statistics; Mathematics","score_opus":0.21614513552068618,"score_gpt":0.41506546514568754,"score_spread":0.19892032962500136,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2738729982","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99477804,0.00012691057,0.0012831994,0.0003734094,0.000004532022,0.00003862567,0.000046776437,0.0000075779703,0.0033409838],"genre_scores_gemma":[0.99929535,0.000060170652,0.0003077095,0.000023023604,0.0000022563788,0.000009701008,0.000032947035,0.0000012141818,0.0002675046],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99828005,0.00070309907,0.00015931136,0.00015487486,0.0003930666,0.00030962907],"domain_scores_gemma":[0.988865,0.005347397,0.0032865845,0.00054053456,0.0011094894,0.0008510366],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024404295,0.00028759454,0.00030771256,0.000942203,0.00061946746,0.0017118867,0.0004286769,0.0005301534,0.0046809735],"category_scores_gemma":[0.010161794,0.00016860323,0.00045461114,0.001002926,0.00093737536,0.001147013,0.0014176934,0.0010521725,0.00021892441],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011970662,0.00065552257,0.9522199,0.00018620049,0.00017936686,0.00025495628,0.007379435,0.000540495,0.0009455437,0.0038303742,0.00025303976,0.033435516],"study_design_scores_gemma":[0.000012704729,0.00027359888,0.9834778,0.00007829348,0.00012522686,0.00015382745,0.010394709,0.0026891513,0.00040939366,0.0014145015,0.00095317414,0.000017722385],"about_ca_topic_score_codex":0.005825939,"about_ca_topic_score_gemma":0.005522135,"teacher_disagreement_score":0.005825939,"about_ca_system_score_codex":0.00086602266,"about_ca_system_score_gemma":0.0015415421,"threshold_uncertainty_score":0.015659392},"labels":[],"label_agreement":null},{"id":"W2740328776","doi":"","title":"The Linear Assignment Method for Ranking of Organizations with Service Quality Approach: A Case Study of Hotels in City of Isfahan","year":2016,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Ranking (information retrieval); Service quality; Quality (philosophy); Service (business); Business; Operations management; Operations research; Computer science; Marketing; Information retrieval; Mathematics; Engineering","score_opus":0.3380442168400073,"score_gpt":0.5448690556452979,"score_spread":0.20682483880529057,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2740328776","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8005767,0.00034182516,0.17599323,0.00071063277,0.000070195216,0.0012888542,0.0005654374,0.00014734155,0.020305725],"genre_scores_gemma":[0.8654167,0.00013766575,0.13048068,0.000027952068,0.000014648287,0.00049146404,0.00022576135,0.000015198321,0.00318987],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9923901,0.005572555,0.00022341723,0.0002748818,0.0011375338,0.0004014628],"domain_scores_gemma":[0.9939475,0.0043498916,0.000367503,0.00018352743,0.0009521128,0.00019929904],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006162216,0.00045843568,0.0004723116,0.003225285,0.0015135506,0.001826381,0.0010471846,0.0006213804,0.0055164527],"category_scores_gemma":[0.007965567,0.00018705275,0.0007008781,0.004348904,0.00073547615,0.0009039665,0.0010817936,0.00072420196,0.00044366255],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013883704,0.0035232997,0.106739454,0.0014960526,0.0002288835,0.0041603437,0.015125147,0.09281824,0.005427433,0.037790284,0.0090525355,0.72225],"study_design_scores_gemma":[0.0003179827,0.0031779034,0.12780176,0.00038506003,0.00029767794,0.0018729499,0.07396015,0.73701274,0.010418826,0.021234887,0.023179663,0.0003404186],"about_ca_topic_score_codex":0.010517676,"about_ca_topic_score_gemma":0.018984966,"teacher_disagreement_score":0.010517676,"about_ca_system_score_codex":0.002226412,"about_ca_system_score_gemma":0.002035928,"threshold_uncertainty_score":0.032589257},"labels":[],"label_agreement":null},{"id":"W2740354948","doi":"10.1504/ijima.2017.10006732","title":"CSR and CRM: the impact on purchase intentions","year":2017,"lang":"en","type":"article","venue":"International Journal of Internet Marketing and Advertising","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Nipissing University","funders":"","keywords":"Word of mouth; Marketing; Advertising; Business; Quality (philosophy); Consumer behaviour; Control (management); Corporate social responsibility; Psychology; Public relations; Economics","score_opus":0.02094634775973595,"score_gpt":0.30523045374730445,"score_spread":0.2842841059875685,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2740354948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9911377,0.0000892773,0.000117430725,0.00034441668,0.000005386242,0.00001344431,0.00006960407,0.0000056835283,0.008216974],"genre_scores_gemma":[0.99889994,0.000048182308,0.00009204683,0.00003833769,0.0000049706637,0.0000048291263,0.000049103255,0.0000030214976,0.0008594588],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989524,0.0004491075,0.000045673907,0.00007812785,0.00029399586,0.00018060952],"domain_scores_gemma":[0.98512286,0.0100010475,0.0020953568,0.00034299368,0.0009863584,0.0014513803],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001744912,0.00016335236,0.00018656327,0.00069818046,0.00051228766,0.0015879242,0.00027767042,0.0005902273,0.009981681],"category_scores_gemma":[0.008791051,0.00013941416,0.0004589969,0.0009260821,0.0007851768,0.0008542003,0.0008722725,0.0011023895,0.00061686046],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021281539,0.0006085807,0.9797182,0.000041575837,0.00006818368,0.00016630066,0.0011013491,0.0002598869,0.0004392697,0.0010818712,0.00036526824,0.01593663],"study_design_scores_gemma":[0.000007311505,0.00016931749,0.99502087,0.000028763787,0.000040625306,0.000053332144,0.0021877652,0.0013331162,0.000245594,0.0003308487,0.00057473616,0.000007730041],"about_ca_topic_score_codex":0.020505551,"about_ca_topic_score_gemma":0.018229876,"teacher_disagreement_score":0.020505551,"about_ca_system_score_codex":0.0010139684,"about_ca_system_score_gemma":0.001577495,"threshold_uncertainty_score":0.04077238},"labels":[],"label_agreement":null},{"id":"W2740662835","doi":"10.5430/ijba.v8n5p57","title":"Enhancing Customer Retention through Electronic Service Delivery Channels in the Nigerian Banking Industry","year":2017,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer retention; Service quality; Marketing; Service (business); Service delivery framework; Control (management); Customer advocacy; Sample (material); The Internet; Computer science","score_opus":0.04200547348350374,"score_gpt":0.29998835519190503,"score_spread":0.2579828817084013,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2740662835","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9965798,0.00016749553,0.00015146297,0.00025365927,0.000007252985,0.000013663932,0.00001208398,0.0000037943478,0.0028107837],"genre_scores_gemma":[0.9992316,0.00015935011,0.00011672498,0.00004234447,0.0000038473922,0.00000438583,0.000006885523,6.9109126e-7,0.00043422246],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991623,0.00032953755,0.00003771566,0.00003814318,0.0001759489,0.00025637014],"domain_scores_gemma":[0.9969758,0.001183996,0.00064142444,0.00006874438,0.0006718777,0.00045825855],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011887426,0.00012100496,0.00013393293,0.00056032074,0.0008307552,0.0014061581,0.00022219741,0.00042060588,0.0031758812],"category_scores_gemma":[0.0036523463,0.00009046999,0.00013416493,0.0005892877,0.00034886907,0.00079794374,0.00073589745,0.000464646,0.00036015973],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043340225,0.002283398,0.75321364,0.00025049192,0.00003604052,0.0007689177,0.0068031754,0.0006690323,0.0023901318,0.001255287,0.0016543239,0.23024228],"study_design_scores_gemma":[0.000038379578,0.0028472254,0.9457963,0.0004742032,0.00009965647,0.00091585383,0.037319053,0.00333937,0.0022542542,0.0007081035,0.0061658775,0.000041721505],"about_ca_topic_score_codex":0.0029833014,"about_ca_topic_score_gemma":0.006071931,"teacher_disagreement_score":0.0031758812,"about_ca_system_score_codex":0.00050694874,"about_ca_system_score_gemma":0.0012299581,"threshold_uncertainty_score":0.010624409},"labels":[],"label_agreement":null},{"id":"W2743040281","doi":"10.1108/ijbm-10-2015-0150","title":"Mobile banking service quality and customer relationships","year":2017,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":289,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton; Université du Québec à Montréal","funders":"","keywords":"Business; Mobile banking; Marketing; Service quality; Customer satisfaction; Sociality; Quality (philosophy); Service (business); Financial services; Originality; Financial institution; Structural equation modeling; Psychology; Computer science; Social psychology; Finance","score_opus":0.06187322042185955,"score_gpt":0.3244368589975666,"score_spread":0.262563638575707,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2743040281","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9889003,0.00069863495,0.0006707055,0.0008225613,0.000010859467,0.00003016556,0.00014816111,0.000010649162,0.008708034],"genre_scores_gemma":[0.9991786,0.00015091604,0.00025403177,0.00005627941,0.0000071154595,0.000007777331,0.000043323405,0.0000015561532,0.00030039842],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982041,0.00083222066,0.00014433918,0.00011854349,0.00048183245,0.00021893017],"domain_scores_gemma":[0.9879859,0.005990211,0.0033283932,0.00030452077,0.0015003353,0.000890627],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013914601,0.000172766,0.00029087157,0.0006972356,0.0005490834,0.0025920775,0.00026463848,0.0005389066,0.008088514],"category_scores_gemma":[0.009524114,0.00011785984,0.00027597076,0.0014837126,0.00057163107,0.0010292017,0.0009964259,0.00083033973,0.00060043077],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033271263,0.00045978947,0.8991741,0.0004260338,0.0001400403,0.00039054573,0.005445344,0.0010985262,0.0009714793,0.0049204575,0.0013691343,0.08527179],"study_design_scores_gemma":[0.000021334832,0.0006182432,0.97026205,0.0002492933,0.00010563658,0.0008313535,0.013634553,0.0040014414,0.00060796615,0.003031782,0.006597249,0.000039204402],"about_ca_topic_score_codex":0.0024767711,"about_ca_topic_score_gemma":0.0025256143,"teacher_disagreement_score":0.008088514,"about_ca_system_score_codex":0.0007611416,"about_ca_system_score_gemma":0.00055541354,"threshold_uncertainty_score":0.02705872},"labels":[],"label_agreement":null},{"id":"W2744397118","doi":"10.1108/ejm-03-2016-0147","title":"Effect of salesperson personality on sales performance from the customer’s perspective","year":2017,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Rimouski","funders":"","keywords":"Moderation; Moderated mediation; Personality; Marketing; Personality psychology; Originality; Popularity; Psychology; Business; Social psychology; Creativity","score_opus":0.025526236938896246,"score_gpt":0.2657647230915844,"score_spread":0.24023848615268814,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2744397118","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9972439,0.0000530704,0.0001563488,0.00008489988,0.0000057459697,0.000005818188,0.000023081648,0.0000048054585,0.0024224243],"genre_scores_gemma":[0.9995915,0.000021767477,0.00008598874,0.000011536467,0.0000058262426,0.0000026391663,0.000017358301,0.0000010730894,0.00026224196],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991405,0.00034838688,0.000047834375,0.0000839184,0.00024685275,0.00013237722],"domain_scores_gemma":[0.99218565,0.003402477,0.0020637913,0.00041603815,0.00075622136,0.0011757838],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012174271,0.0002081475,0.00018777109,0.00037884116,0.00052753877,0.0014143419,0.00022800699,0.00022565892,0.0054371553],"category_scores_gemma":[0.0055949157,0.00008781982,0.00029746545,0.00035501734,0.00034786426,0.00047287808,0.00062869623,0.0006238005,0.00034162367],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003276972,0.0003292844,0.9775628,0.00004643442,0.000104002465,0.00023549027,0.0017211321,0.00024129925,0.001210417,0.00044519134,0.00022827524,0.017548082],"study_design_scores_gemma":[0.0000050014537,0.00020326045,0.9965689,0.000013348839,0.000031343086,0.000098699784,0.0016172221,0.00070016034,0.000352678,0.00016108295,0.0002419514,0.0000061940855],"about_ca_topic_score_codex":0.0018115693,"about_ca_topic_score_gemma":0.0019377375,"teacher_disagreement_score":0.0054371553,"about_ca_system_score_codex":0.00032710275,"about_ca_system_score_gemma":0.00047788394,"threshold_uncertainty_score":0.018189132},"labels":[],"label_agreement":null},{"id":"W2746720447","doi":"10.1007/s12061-017-9231-9","title":"Mining Co-Location Patterns of Hotels with the Q Statistic","year":2017,"lang":"en","type":"article","venue":"Applied Spatial Analysis and Policy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"National Natural Science Foundation of China","keywords":"Statistic; Business; Location; Hotel industry; China; Marketing; Economies of agglomeration; Geography; Tourism; Statistics; Economics; Economic growth; Mathematics","score_opus":0.01845094013621046,"score_gpt":0.27701203147310266,"score_spread":0.2585610913368922,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2746720447","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88250035,0.0005146152,0.104615435,0.00054743816,0.00006534311,0.00015126195,0.0086197825,0.00060536736,0.0023803646],"genre_scores_gemma":[0.97206455,0.00007910925,0.022169156,0.00002872978,0.000034315337,0.0000686061,0.004835562,0.000033302476,0.00068675],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9969885,0.0011797578,0.00041627395,0.00059206114,0.00056568725,0.00025765994],"domain_scores_gemma":[0.9867748,0.009058959,0.0014223186,0.0010108205,0.0012772419,0.00045591046],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003952658,0.00039483505,0.00091421686,0.005986223,0.0005861067,0.0013648605,0.0010631907,0.0005453367,0.003538947],"category_scores_gemma":[0.015728382,0.00019810372,0.0015515782,0.008689374,0.0006533773,0.0011597698,0.001018043,0.0006133535,0.000996488],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00068318454,0.00037772974,0.8187032,0.00034423842,0.0009463019,0.00042273785,0.00040669538,0.0227106,0.0034341065,0.0063957823,0.0077549475,0.1378205],"study_design_scores_gemma":[0.00012843785,0.0007522344,0.43804765,0.00008373327,0.00032644364,0.0007761451,0.002453328,0.52760184,0.003079407,0.018078446,0.008573968,0.0000983276],"about_ca_topic_score_codex":0.01463194,"about_ca_topic_score_gemma":0.014175771,"teacher_disagreement_score":0.01463194,"about_ca_system_score_codex":0.0005743469,"about_ca_system_score_gemma":0.0017821853,"threshold_uncertainty_score":0.029093504},"labels":[],"label_agreement":null},{"id":"W2746887454","doi":"10.5539/ibr.v10n9p73","title":"Exploration of Customer Complaint Behaviors Toward Macau Low-cost Carriers","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Reputation; Low-cost carrier; Business; Boycott; Marketing; Word of mouth; Product (mathematics); Sample (material); Service quality; Quality (philosophy); Service (business); Perception; Customer satisfaction; Advertising; Psychology","score_opus":0.18158644083493242,"score_gpt":0.4095493102043653,"score_spread":0.22796286936943289,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2746887454","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993894,0.00003605794,0.000043992444,0.000069572205,0.0000015384786,0.00000555539,0.000012546791,0.000001636428,0.00043966205],"genre_scores_gemma":[0.99919814,0.000069515656,0.00008463334,0.00005440052,0.000002326191,0.0000069692055,0.00001540804,0.0000013248081,0.00056719466],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99941146,0.00024038207,0.000025819169,0.000046711557,0.00015190101,0.00012367874],"domain_scores_gemma":[0.9982968,0.0006620307,0.00044384034,0.00004573661,0.00039599466,0.00015553212],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000962665,0.00014948363,0.00017198347,0.00072052726,0.0015891289,0.0012814148,0.00030978688,0.0004826818,0.0016661453],"category_scores_gemma":[0.002647768,0.00010475733,0.0001145098,0.0007599156,0.00086389965,0.0006280225,0.00058081397,0.00036474998,0.00013799791],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023209119,0.00014577988,0.42958423,0.00023940284,0.000019219642,0.0035822163,0.53085214,0.00012224259,0.006837973,0.0010384459,0.0014477589,0.025898524],"study_design_scores_gemma":[0.000002795758,0.00033473322,0.342146,0.000087676024,0.000016211088,0.00107247,0.6466984,0.0005248545,0.0011483779,0.00009822846,0.007835322,0.000034894707],"about_ca_topic_score_codex":0.028125452,"about_ca_topic_score_gemma":0.03878414,"teacher_disagreement_score":0.028125452,"about_ca_system_score_codex":0.0015568845,"about_ca_system_score_gemma":0.0010383012,"threshold_uncertainty_score":0.05592352},"labels":[],"label_agreement":null},{"id":"W2748078977","doi":"10.5539/gjhs.v9n10p25","title":"Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals","year":2017,"lang":"en","type":"article","venue":"Global Journal of Health Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Service quality; Patient satisfaction; Medicine; SERVQUAL; Service (business); Family medicine; Scale (ratio); Quality (philosophy); Nursing; Psychology; Marketing; Business","score_opus":0.0254688447574958,"score_gpt":0.31880281115063064,"score_spread":0.29333396639313486,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2748078977","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99922824,0.00010927252,0.000043243865,0.00012393363,0.0000038353674,0.0000044119424,0.00004894619,0.0000010844634,0.00043703025],"genre_scores_gemma":[0.99980384,0.000050114548,0.000029844736,0.000028103299,0.000003352305,0.0000021045898,0.000033086097,3.4068125e-7,0.000049227994],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99875104,0.00045471144,0.00021029793,0.00005761559,0.00025197395,0.00027447857],"domain_scores_gemma":[0.9954632,0.0010694711,0.0021829417,0.00006252315,0.000506502,0.0007154747],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011106821,0.000108365304,0.00024010133,0.0005740432,0.00038127808,0.0009173676,0.00013106516,0.00026721467,0.0020219695],"category_scores_gemma":[0.0051147607,0.00010026898,0.00025439932,0.0010409089,0.00024400752,0.00037202451,0.00038845418,0.00042375727,0.00011496987],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007677673,0.000098502824,0.9947813,0.000023986024,0.000023632088,0.00006915776,0.00050723506,0.00004719695,0.00012091179,0.00005077367,0.00014521349,0.004055244],"study_design_scores_gemma":[0.000007427982,0.00029222944,0.995274,0.000029465473,0.000015934027,0.00019752275,0.0034192675,0.00029574466,0.000086861255,0.000033141278,0.00034209833,0.0000063512357],"about_ca_topic_score_codex":0.0027715785,"about_ca_topic_score_gemma":0.0029747186,"teacher_disagreement_score":0.0027715785,"about_ca_system_score_codex":0.0005919171,"about_ca_system_score_gemma":0.00069048256,"threshold_uncertainty_score":0.0067641735},"labels":[],"label_agreement":null},{"id":"W2751346229","doi":"","title":"Outsourcing to Online Food Delivery Services: Perspective of F&B Business Owners","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":71,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Outsourcing; Business; Marketing; Service provider; Revenue; Service (business); Service delivery framework; Work (physics); Qualitative research; Sociology","score_opus":0.03358000429694643,"score_gpt":0.2691180697605169,"score_spread":0.23553806546357045,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2751346229","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9789155,0.0010945139,0.0010677268,0.0070744096,0.00003846341,0.000027480042,0.000049306866,0.00000844606,0.011724069],"genre_scores_gemma":[0.99264175,0.0015924687,0.00036062094,0.0008999692,0.000026235693,0.000019442716,0.000030757932,0.00000597031,0.004422794],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9972607,0.0012753775,0.00008529159,0.00015863091,0.00040484383,0.0008152885],"domain_scores_gemma":[0.9939312,0.0021346342,0.0011708584,0.0001488582,0.00090580434,0.0017086212],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028011203,0.0002191813,0.000260241,0.00089372916,0.003744935,0.003693274,0.00046924144,0.00091129297,0.005401544],"category_scores_gemma":[0.0049372213,0.00021688873,0.0002342113,0.0011367877,0.0015246302,0.004680583,0.0021994307,0.0011376028,0.0005759735],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022929066,0.0010331366,0.36409307,0.00076346507,0.000041934676,0.009678261,0.46069023,0.00057239766,0.0034495972,0.023132935,0.016994152,0.11932153],"study_design_scores_gemma":[0.000005606363,0.0002186313,0.055119414,0.00032626028,0.000013665096,0.0019855152,0.9031713,0.0005899326,0.0006252132,0.001287645,0.036628194,0.000028610439],"about_ca_topic_score_codex":0.008056509,"about_ca_topic_score_gemma":0.008919561,"teacher_disagreement_score":0.008056509,"about_ca_system_score_codex":0.0021541826,"about_ca_system_score_gemma":0.003841843,"threshold_uncertainty_score":0.018069983},"labels":[],"label_agreement":null},{"id":"W2759026374","doi":"10.5539/ijms.v9n5p125","title":"Researching the Satisfaction Levels of Passengers for Security Services at Airports","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Scope (computer science); Turkish; Order (exchange); Marketing; Competence (human resources); Customer satisfaction; Air transport; Transport engineering; Finance; Computer science; Engineering; Economics; Management","score_opus":0.07127241860468643,"score_gpt":0.372368455508599,"score_spread":0.30109603690391257,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2759026374","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985556,0.00007074102,0.00012551463,0.00004373212,0.0000052015635,0.0000063137973,0.00009301614,0.0000016402494,0.0010982612],"genre_scores_gemma":[0.9991516,0.00009436862,0.00009063361,0.000019156538,0.0000044169333,0.0000060189277,0.00015656755,0.0000010749969,0.00047620613],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99930453,0.00021482991,0.00006012635,0.00005474399,0.00020251812,0.00016322821],"domain_scores_gemma":[0.99814105,0.00041385563,0.00048164147,0.00004828038,0.0006311038,0.0002840265],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009268572,0.00020431922,0.0002465486,0.0006190797,0.00038842362,0.0008932435,0.00014539516,0.00023611107,0.0035629154],"category_scores_gemma":[0.0026800488,0.00007312209,0.00045459878,0.00087225944,0.0002550378,0.00043526903,0.00028556123,0.00049240503,0.00037582836],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019600595,0.00024556066,0.9647048,0.00014184987,0.00009815689,0.00019870524,0.0072882017,0.00016300556,0.0019986848,0.00030731136,0.0006731285,0.023984628],"study_design_scores_gemma":[0.0000031110126,0.00041054093,0.98341805,0.00002093538,0.000035547608,0.00010924984,0.013929143,0.00033517473,0.00038754285,0.00004560926,0.0012920707,0.000013102299],"about_ca_topic_score_codex":0.004749539,"about_ca_topic_score_gemma":0.0054844897,"teacher_disagreement_score":0.004749539,"about_ca_system_score_codex":0.00034033819,"about_ca_system_score_gemma":0.0003123346,"threshold_uncertainty_score":0.0119192},"labels":[],"label_agreement":null},{"id":"W2759202710","doi":"10.5539/ijms.v9n5p1","title":"Investigating the Impacts of Individual Traits and Product Characteristics on Customer Evaluation of Sweepstakes","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Japan Society for the Promotion of Science","keywords":"Loyalty; Rationality; Product (mathematics); Marketing; Preference; Regret; Odds; Business; Loyalty business model; Advertising; Service (business); Economics; Microeconomics; Logistic regression; Mathematics; Statistics; Service quality","score_opus":0.09928716318821787,"score_gpt":0.3560046804319995,"score_spread":0.25671751724378167,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2759202710","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993455,0.000024304687,0.00015680131,0.000012173089,7.9595077e-7,0.0000052284654,0.00001136617,0.0000012008795,0.00044258684],"genre_scores_gemma":[0.99969053,0.000014521741,0.00013568572,0.0000066982934,0.0000014555162,0.0000023550454,0.000023192402,9.0813086e-7,0.00012476112],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998052,0.0010322017,0.00011628404,0.00015189806,0.00045853894,0.00018909879],"domain_scores_gemma":[0.9657557,0.021928662,0.0074175256,0.0013391133,0.0019970282,0.0015620559],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002919337,0.00022886906,0.0002602264,0.0005316381,0.00029451342,0.0013559518,0.00020810144,0.000393889,0.0018496423],"category_scores_gemma":[0.012214103,0.000113041155,0.0005827022,0.0006491161,0.00043467505,0.0006737139,0.00047637557,0.0005712449,0.00017925481],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007125209,0.00038631383,0.981025,0.00003975942,0.00019314971,0.00009143999,0.0006150667,0.000796949,0.002502773,0.00016821467,0.000038251655,0.013430636],"study_design_scores_gemma":[0.000004259762,0.00044697197,0.99690115,0.0000043370683,0.00004542347,0.00004749596,0.0004914674,0.0013966877,0.00048545402,0.00009456722,0.00007111266,0.000011089286],"about_ca_topic_score_codex":0.002200109,"about_ca_topic_score_gemma":0.004084371,"teacher_disagreement_score":0.002919337,"about_ca_system_score_codex":0.00042727633,"about_ca_system_score_gemma":0.0003560932,"threshold_uncertainty_score":0.015439093},"labels":[],"label_agreement":null},{"id":"W2759214338","doi":"10.5539/ijms.v9n5p17","title":"Assessing the Impact of Relationship Length in the SMEs and Bank Association","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Cronbach's alpha; Context (archaeology); Business; Marketing; Exploratory factor analysis; Regression analysis; Association (psychology); Relationship marketing; Originality; Reliability (semiconductor); Psychology; Computer science; Social psychology; Marketing management; Service (business)","score_opus":0.07828125129204766,"score_gpt":0.39940341409866154,"score_spread":0.3211221628066139,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2759214338","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99742115,0.00015975966,0.00016334918,0.00020207168,0.000005714712,0.000008963435,0.00003543238,0.000001739503,0.0020017943],"genre_scores_gemma":[0.99944705,0.00007888681,0.00012206035,0.00002094267,0.0000050267968,0.0000073247243,0.00003365378,0.0000010189249,0.00028399727],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970251,0.0015226444,0.0002728535,0.00015533622,0.00069890934,0.0003251582],"domain_scores_gemma":[0.98032,0.008721577,0.0063523934,0.0005768471,0.001608653,0.0024205958],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00251644,0.0001565414,0.00028456489,0.0010008576,0.0011330411,0.0016749749,0.00031333312,0.00034526538,0.003570205],"category_scores_gemma":[0.0145610785,0.00014342403,0.00034298855,0.0014489989,0.00080344826,0.0010963399,0.0017978351,0.0009296356,0.00031412634],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008348329,0.00013399564,0.98394114,0.000033351607,0.000032482192,0.00021757894,0.002922043,0.00008727731,0.000191502,0.000304601,0.00012487039,0.011927655],"study_design_scores_gemma":[0.0000019517006,0.00019285856,0.98990345,0.000032160107,0.000018363675,0.0001951667,0.0084473835,0.00027583382,0.00011169442,0.00013678406,0.0006753912,0.000008978335],"about_ca_topic_score_codex":0.0040931418,"about_ca_topic_score_gemma":0.008948483,"teacher_disagreement_score":0.0040931418,"about_ca_system_score_codex":0.00093335344,"about_ca_system_score_gemma":0.0013661771,"threshold_uncertainty_score":0.013308346},"labels":[],"label_agreement":null},{"id":"W2759503997","doi":"10.5539/ijms.v9n5p56","title":"An Exploration of Consumer Complaint Behavior towards the Hotel Industry: Case Study in Macao","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Business; Marketing; Corporation; Tourism; Sample (material); Advertising; Finance","score_opus":0.19567005556529238,"score_gpt":0.4115309305628696,"score_spread":0.21586087499757722,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2759503997","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99839836,0.00008455294,0.00013531817,0.00022044261,0.00000469368,0.00003506723,0.000017832683,0.0000028961467,0.0011007739],"genre_scores_gemma":[0.9966647,0.00029324178,0.0004777709,0.00023781709,0.000012765239,0.00004385251,0.000024477105,0.0000058878204,0.0022395747],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99884295,0.00062490365,0.000040951472,0.000092722345,0.0001621611,0.00023623099],"domain_scores_gemma":[0.99781847,0.0012314714,0.00029723882,0.00008170155,0.00023941667,0.00033167293],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017845936,0.00036100263,0.00038859827,0.001201034,0.007261719,0.0021383364,0.0013000774,0.0016780834,0.0023713727],"category_scores_gemma":[0.0022969828,0.00032256133,0.00037650167,0.0014574829,0.0026384576,0.0011745504,0.0020208778,0.0011226106,0.00023704782],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013055158,0.00086572336,0.047152963,0.00032401126,0.000017890025,0.031309992,0.90300065,0.00012675014,0.0033419416,0.0011905917,0.0011638511,0.011375005],"study_design_scores_gemma":[0.0000071924765,0.0003580454,0.038476173,0.000082443155,0.0000142834715,0.004459909,0.9487812,0.00037288427,0.0008867195,0.00011534166,0.006418546,0.000027239837],"about_ca_topic_score_codex":0.026104128,"about_ca_topic_score_gemma":0.06867718,"teacher_disagreement_score":0.026104128,"about_ca_system_score_codex":0.0034540584,"about_ca_system_score_gemma":0.0017733916,"threshold_uncertainty_score":0.05190438},"labels":[],"label_agreement":null},{"id":"W2760694027","doi":"10.1287/msom.2017.0635","title":"Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation","year":2017,"lang":"en","type":"article","venue":"Manufacturing & Service Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University; University of Toronto","funders":"","keywords":"Rationing; Computer science; Customer retention; Service (business); Service quality; Profit (economics); Service level objective; Quality of service; Business; Marketing; Operations research; Service provider; Microeconomics; Service design; Economics; Computer network","score_opus":0.08296892134862577,"score_gpt":0.2969845816083085,"score_spread":0.21401566025968272,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2760694027","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.061234076,0.0030070501,0.88787216,0.00889129,0.00021935217,0.00082634087,0.00094650686,0.00031937627,0.036683787],"genre_scores_gemma":[0.80238754,0.0028946947,0.17076279,0.0010979538,0.0004734079,0.0012904446,0.00041007134,0.00021215223,0.020471008],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99565953,0.002088936,0.00013557675,0.00089903374,0.0005316768,0.0006852807],"domain_scores_gemma":[0.9946371,0.0036912994,0.0004897693,0.0001917392,0.00055675994,0.00043328883],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045325994,0.0019309904,0.0032341885,0.0018313237,0.0011052702,0.005534288,0.0033660398,0.0044169817,0.005400088],"category_scores_gemma":[0.014049643,0.0015473753,0.0012085192,0.0026011742,0.0034458633,0.005130174,0.0032095632,0.0038854287,0.0005745465],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011739455,0.00028430042,0.0013128973,0.00030054207,0.00006260141,0.0002021467,0.00023725796,0.6831812,0.0010851823,0.29129845,0.004864516,0.017053498],"study_design_scores_gemma":[0.00003133522,0.000076233344,0.0005514668,0.00006779027,0.000032340424,0.00007746346,0.00014753969,0.8902422,0.0006520446,0.10556304,0.002502351,0.000056131015],"about_ca_topic_score_codex":0.01570701,"about_ca_topic_score_gemma":0.0048372974,"teacher_disagreement_score":0.01570701,"about_ca_system_score_codex":0.008705057,"about_ca_system_score_gemma":0.006207937,"threshold_uncertainty_score":0.06315994},"labels":[],"label_agreement":null},{"id":"W2762492538","doi":"10.5539/ibr.v10n11p139","title":"The Impact of Customer Relationship Management on Long-term Customers’ Loyalty in the Palestinian Banking Industry","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty; Loyalty business model; Marketing; Order (exchange); Customer relationship management; Service quality; Banking industry; Quality (philosophy); Variance (accounting); Service (business); Term (time); Customer retention; Regression analysis; Computer science; Accounting; Finance","score_opus":0.145091945947535,"score_gpt":0.4242616318887293,"score_spread":0.2791696859411943,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2762492538","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9960576,0.0003132634,0.000037520847,0.00023466615,0.000004583074,0.000002665425,0.000010919917,8.2774744e-7,0.0033378894],"genre_scores_gemma":[0.99956995,0.00009857071,0.000017971617,0.000035154284,0.0000033266822,0.0000013703379,0.0000098074825,3.1009108e-7,0.00026362948],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988551,0.0004799888,0.00004772918,0.000057903915,0.00022256891,0.00033665058],"domain_scores_gemma":[0.9965976,0.0012492832,0.00093345426,0.00009202878,0.00047111476,0.0006566302],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015464983,0.00012985166,0.0001484371,0.0006562286,0.0008216751,0.0015388773,0.00026949687,0.00047092157,0.0038692201],"category_scores_gemma":[0.0041284673,0.00010010218,0.00022294969,0.0006834171,0.00056480843,0.000661804,0.00095189427,0.0008900003,0.0003184601],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001541129,0.00039665907,0.96110326,0.000044615037,0.00005079023,0.00026714755,0.0027969829,0.00016209422,0.0003443842,0.0006700434,0.0003064819,0.03370351],"study_design_scores_gemma":[0.0000035614978,0.00012471025,0.9932412,0.000034891582,0.00001870685,0.00012979358,0.0052728304,0.0002523718,0.0001082957,0.00011479143,0.0006933348,0.0000054060342],"about_ca_topic_score_codex":0.007585403,"about_ca_topic_score_gemma":0.0120434435,"teacher_disagreement_score":0.007585403,"about_ca_system_score_codex":0.00103756,"about_ca_system_score_gemma":0.0012212546,"threshold_uncertainty_score":0.015082538},"labels":[],"label_agreement":null},{"id":"W2762732687","doi":"10.1504/ijil.2017.10008278","title":"Customer service, university student segmentation and institutional commitment","year":2017,"lang":"en","type":"article","venue":"International Journal of Innovation and Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; Cape Breton University","funders":"","keywords":"Market segmentation; Service (business); Psychology; Marketing; Institution; Higher education; Population; Point (geometry); Customer satisfaction; Business; Medical education; Public relations; Sociology; Political science; Medicine","score_opus":0.03223343391727454,"score_gpt":0.3019521801930562,"score_spread":0.26971874627578163,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2762732687","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986796,0.000024163064,0.000105561165,0.000048976915,0.0000023146079,0.0000061049527,0.000014993703,0.0000024909202,0.0011157171],"genre_scores_gemma":[0.9997514,0.000008665366,0.00003574711,0.000010283176,0.00000194929,0.0000033791707,0.00002064028,0.0000011997414,0.00016687541],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99851984,0.0005635476,0.00011087285,0.0001171369,0.00034287438,0.0003456913],"domain_scores_gemma":[0.98899883,0.0027709694,0.0034781045,0.0005681194,0.0006919501,0.003492067],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018247684,0.00013576589,0.00028960974,0.0009194074,0.0012184376,0.0026188777,0.0005547934,0.00043301456,0.0051940624],"category_scores_gemma":[0.009016047,0.00010166812,0.00021524269,0.0014803298,0.0009807621,0.0008203987,0.002066763,0.0008435236,0.0004373457],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000287637,0.00032351617,0.97736174,0.000013506464,0.000041493797,0.00006169464,0.0026962408,0.0002034071,0.0003879685,0.0009378596,0.00022592954,0.017458966],"study_design_scores_gemma":[0.000006494901,0.00021275955,0.9904474,0.000014952376,0.000011390625,0.000058896676,0.007433737,0.00069118413,0.00022840661,0.00050127006,0.00038146926,0.000012027709],"about_ca_topic_score_codex":0.0036356288,"about_ca_topic_score_gemma":0.004453199,"teacher_disagreement_score":0.0051940624,"about_ca_system_score_codex":0.0008051854,"about_ca_system_score_gemma":0.0007633276,"threshold_uncertainty_score":0.017375886},"labels":[],"label_agreement":null},{"id":"W2766038469","doi":"10.5539/mas.v11n11p96","title":"The Impact of Marketing Mix on Perceived Value, Destination Image and Loyalty of Tourists (Case Study: Khalkhal City, Iran)","year":2017,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; Marketing; Loyalty; Promotion (chess); Tourism; Quality (philosophy); Population; Destination image; Psychology; Advertising; Value (mathematics); Reliability (semiconductor); Business; Destinations; Geography; Medicine; Mathematics; Statistics; Environmental health","score_opus":0.04192926458740789,"score_gpt":0.3219854443915465,"score_spread":0.28005617980413866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2766038469","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992778,0.000034987836,0.000021726057,0.000036081707,9.3293767e-7,0.0000056993754,0.000013912355,6.744378e-7,0.00060830015],"genre_scores_gemma":[0.9997032,0.000041397096,0.00006501148,0.000009241717,0.0000020989303,0.000003903744,0.000014117749,4.1493655e-7,0.00016054092],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995964,0.00011994742,0.000022151487,0.000031869953,0.00012909301,0.000100621095],"domain_scores_gemma":[0.9990388,0.00037297697,0.00021864002,0.000031150543,0.00014948753,0.00018895768],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006320357,0.00017570535,0.0001590547,0.0009125968,0.00070042635,0.0010711994,0.00017883074,0.00028666132,0.0021416163],"category_scores_gemma":[0.0013724869,0.000097264616,0.00038856492,0.0007024147,0.00040228132,0.00046148157,0.00058583333,0.00036804873,0.00010922555],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018118537,0.00050648075,0.97475976,0.00008009441,0.00008056509,0.0011995392,0.0045757443,0.00035828634,0.0012701009,0.00033668883,0.00026144797,0.016390136],"study_design_scores_gemma":[0.000006858039,0.0004380378,0.9833667,0.000018602443,0.00005464356,0.0005561569,0.013956484,0.0006117096,0.00031307433,0.00007614719,0.0005884808,0.000013030863],"about_ca_topic_score_codex":0.008596215,"about_ca_topic_score_gemma":0.013642732,"teacher_disagreement_score":0.008596215,"about_ca_system_score_codex":0.0008306024,"about_ca_system_score_gemma":0.0006866771,"threshold_uncertainty_score":0.017092347},"labels":[],"label_agreement":null},{"id":"W2766232186","doi":"10.5539/ijef.v9n12p32","title":"Evaluating the Dimensions of Service Levels in Chain Hotels: From the Perspective of Top and Middle Managements (An Empirical Study in Jordan)","year":2017,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Hotel industry; Sample (material); Service (business); Middle level; Perception; Perspective (graphical); Hospitality industry; Hotel design; Tourism; Geography; Psychology; Engineering","score_opus":0.14334196695282445,"score_gpt":0.3710271070750328,"score_spread":0.22768514012220833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2766232186","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99876666,0.00005052879,0.00009255809,0.00008726712,0.0000019794104,0.000009130775,0.000016063981,6.437448e-7,0.00097520725],"genre_scores_gemma":[0.99938905,0.000067762056,0.0001726473,0.00002941826,0.00000277581,0.0000054593324,0.00002028599,4.6672304e-7,0.00031229042],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988416,0.00035610236,0.00010227895,0.00007239037,0.00033307035,0.000294577],"domain_scores_gemma":[0.9976682,0.00037644146,0.00049388903,0.000048187972,0.0006807708,0.00073245086],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022466935,0.00015399583,0.0001510529,0.0010883606,0.0012523505,0.0023673906,0.0002557576,0.00033696243,0.002382058],"category_scores_gemma":[0.0023186135,0.00013126603,0.0002498716,0.0011317201,0.0007280175,0.001126766,0.001091894,0.0004574452,0.0002223309],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000096299475,0.00025248385,0.92902243,0.000123121,0.000027303126,0.00035497552,0.039852478,0.00017690104,0.0011417567,0.0010179783,0.0005932372,0.027340895],"study_design_scores_gemma":[0.0000049297246,0.0003455447,0.7630297,0.00006890046,0.000016987538,0.00016765171,0.23140109,0.0006280761,0.00047971474,0.00026720855,0.0035676446,0.000022529528],"about_ca_topic_score_codex":0.008516004,"about_ca_topic_score_gemma":0.0123366285,"teacher_disagreement_score":0.008516004,"about_ca_system_score_codex":0.0016390465,"about_ca_system_score_gemma":0.0016545344,"threshold_uncertainty_score":0.016932905},"labels":[],"label_agreement":null},{"id":"W2766984231","doi":"10.5465/ambpp.2017.14595abstract","title":"The effects of CEOs’ Linguistic Abstraction on Financial Analysts’ Performance Forecasts","year":2017,"lang":"en","type":"article","venue":"Academy of Management Proceedings","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Construal level theory; Perception; Abstraction; Psychology; Finance; Social psychology; Business; Epistemology","score_opus":0.020788828735045943,"score_gpt":0.26394236637814417,"score_spread":0.24315353764309822,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2766984231","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99707294,0.00004952007,0.00028121704,0.0002338082,0.000007476548,0.0000029850128,0.000026134916,0.00000646459,0.0023194456],"genre_scores_gemma":[0.9996606,0.00001610279,0.00012864608,0.000031911568,0.000009082982,0.0000019225142,0.00003069942,0.0000036361512,0.00011733024],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99546176,0.0026869455,0.00023655551,0.00037002395,0.0009181758,0.00032663532],"domain_scores_gemma":[0.87966937,0.091390364,0.018992802,0.003125785,0.003454681,0.0033670345],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005244003,0.00019805784,0.00018621884,0.00090766815,0.0007823246,0.002929686,0.00033224994,0.00076638226,0.0031261812],"category_scores_gemma":[0.064030334,0.00024528857,0.0002564831,0.0005685531,0.0015570631,0.0013825406,0.0016196242,0.0015138346,0.00030338037],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019080887,0.00039966428,0.901605,0.00010878957,0.00023974608,0.00035518716,0.0450203,0.002105102,0.00960786,0.0029823869,0.0009155957,0.03475218],"study_design_scores_gemma":[0.000045670375,0.00027052543,0.9813448,0.000044834207,0.000085002925,0.000121446785,0.010513021,0.0031442526,0.00085499807,0.0026952655,0.00081330765,0.00006683732],"about_ca_topic_score_codex":0.0034996085,"about_ca_topic_score_gemma":0.004965672,"teacher_disagreement_score":0.005244003,"about_ca_system_score_codex":0.00072378624,"about_ca_system_score_gemma":0.00054710446,"threshold_uncertainty_score":0.027733266},"labels":[],"label_agreement":null},{"id":"W2767125404","doi":"10.1002/job.2243","title":"On a combined theory of pay level satisfaction","year":2017,"lang":"en","type":"article","venue":"Journal of Organizational Behavior","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; University of Windsor","funders":"","keywords":"Payment; Empirical research; Performance-related pay; Psychology; Social psychology; Economics; Microeconomics; Incentive; Statistics; Mathematics; Finance","score_opus":0.04807800317828315,"score_gpt":0.28139625046396427,"score_spread":0.23331824728568112,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2767125404","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.21323416,0.0031367405,0.485155,0.020130588,0.0006448185,0.000489214,0.0009588252,0.00026285616,0.27598774],"genre_scores_gemma":[0.9761801,0.0007585944,0.01622936,0.0009854856,0.00029628046,0.0004317331,0.00039507772,0.000043278655,0.0046801167],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9898606,0.0051652845,0.0004259507,0.0010438408,0.0030031535,0.00050125073],"domain_scores_gemma":[0.9803867,0.0133966785,0.0012489363,0.0011603808,0.0031358742,0.00067151507],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006208649,0.00077288167,0.0010741082,0.0037379104,0.000662068,0.005340112,0.0021511058,0.0015395561,0.017904857],"category_scores_gemma":[0.015573737,0.0004250398,0.0018226841,0.0035645186,0.004891007,0.005022684,0.0029840374,0.0034701745,0.0018093643],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012367364,0.00038903893,0.033550106,0.00019154655,0.00018541582,0.0001395652,0.0012719451,0.006654323,0.00025930512,0.9025716,0.0026088615,0.05205462],"study_design_scores_gemma":[0.000107737134,0.0005069785,0.037470125,0.0002976047,0.00017620587,0.00034571774,0.0021391225,0.06603119,0.00025675286,0.88426137,0.008340185,0.000067080895],"about_ca_topic_score_codex":0.001754485,"about_ca_topic_score_gemma":0.00087091204,"teacher_disagreement_score":0.017904857,"about_ca_system_score_codex":0.0027102255,"about_ca_system_score_gemma":0.0018522119,"threshold_uncertainty_score":0.05989766},"labels":[],"label_agreement":null},{"id":"W2767940513","doi":"10.5539/ibr.v10n12p159","title":"The Effectiveness of Strategic Relationship Marketing: Exploring Relationship Quality towards Customer Loyalty","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Relationship marketing; Marketing; Customer satisfaction; Business; Service quality; Loyalty; Context (archaeology); Customer retention; Structural equation modeling; Quality (philosophy); Customer delight; Perspective (graphical); Customer advocacy; Service (business); Marketing management; Computer science","score_opus":0.3824970210090052,"score_gpt":0.43363402985050264,"score_spread":0.05113700884149747,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2767940513","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96373725,0.0011846592,0.0045099654,0.00094566244,0.000015346732,0.000069786685,0.00003243189,0.000018674238,0.029486144],"genre_scores_gemma":[0.9991208,0.00017392714,0.00050416886,0.00003331709,0.000006348462,0.000008406344,0.000010896872,0.000001928831,0.00014029615],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9947519,0.0031960052,0.0002124664,0.00015752223,0.0013393437,0.00034272583],"domain_scores_gemma":[0.9750308,0.01506966,0.005208655,0.0006452566,0.0025777314,0.0014679992],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0051493878,0.00027214552,0.0002887515,0.001796669,0.0007635374,0.0026143305,0.00035505963,0.0005462226,0.002180881],"category_scores_gemma":[0.018508464,0.00017319286,0.00039368795,0.0017429148,0.0014403797,0.0026202134,0.0012153485,0.0008723701,0.0002219465],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024324862,0.00082674116,0.82889783,0.0004531417,0.00032994183,0.00022359075,0.0070754928,0.0015718385,0.0013262603,0.01623065,0.00068529125,0.14213595],"study_design_scores_gemma":[0.000026005268,0.0012538324,0.9614261,0.00026033694,0.0002986392,0.0005763161,0.012186867,0.011659262,0.0014089542,0.007402714,0.0034527332,0.000048153954],"about_ca_topic_score_codex":0.0021325964,"about_ca_topic_score_gemma":0.002248579,"teacher_disagreement_score":0.0051493878,"about_ca_system_score_codex":0.0011649666,"about_ca_system_score_gemma":0.0015438433,"threshold_uncertainty_score":0.027232945},"labels":[],"label_agreement":null},{"id":"W2767985678","doi":"10.3389/fpsyg.2017.01966","title":"One Big Happy Family? Unraveling the Relationship between Shared Perceptions of Team Psychological Contracts, Person-Team Fit and Team Performance","year":2017,"lang":"en","type":"article","venue":"Frontiers in Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary; University of Guelph","funders":"University of Calgary","keywords":"Psychology; Psychological safety; Team composition; Perception; Team effectiveness; Social psychology; Psychological contract; Applied psychology; Management","score_opus":0.12554273705619798,"score_gpt":0.33825073021231195,"score_spread":0.21270799315611397,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2767985678","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99614906,0.00018134134,0.0010145467,0.0010870675,0.000011409618,0.0000041263675,0.00001138399,0.0000022464385,0.0015388516],"genre_scores_gemma":[0.9996136,0.000052404448,0.00019303439,0.00004958091,0.0000037613897,0.0000024171861,0.0000059901286,9.749881e-7,0.00007829648],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99761057,0.0015592013,0.000061588435,0.00020113768,0.0002716909,0.00029568962],"domain_scores_gemma":[0.98808646,0.0057058246,0.0032978845,0.000602725,0.0006922433,0.0016148752],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005364278,0.00021151558,0.00030238993,0.0006199687,0.0015230783,0.0028184005,0.00060241873,0.00055383734,0.0020271365],"category_scores_gemma":[0.015816884,0.00018174187,0.00019759513,0.0006490286,0.0022343497,0.0029121647,0.002272096,0.0015203701,0.00011307975],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011851911,0.00032855893,0.86667055,0.00007277606,0.00014058704,0.00043252305,0.06655921,0.00042132093,0.00046902988,0.009881931,0.0007388953,0.054166075],"study_design_scores_gemma":[0.000010059363,0.00028372763,0.8509956,0.00010096726,0.00005334573,0.00033160907,0.13151765,0.0027217988,0.0002796063,0.011094793,0.0025700105,0.000040813768],"about_ca_topic_score_codex":0.004190754,"about_ca_topic_score_gemma":0.0051364987,"teacher_disagreement_score":0.005364278,"about_ca_system_score_codex":0.00091797265,"about_ca_system_score_gemma":0.0013209507,"threshold_uncertainty_score":0.028369367},"labels":[],"label_agreement":null},{"id":"W2768085680","doi":"10.17722/ijme.v9i3.943","title":"Do CRM dimensions improve Hotels occupancy rates? Evidence from the Moroccan Hospitality Sector","year":2017,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Occupancy; Business; Customer relationship management; Hospitality; Perspective (graphical); Hospitality industry; Marketing; Implementation; Knowledge management; Computer science; Tourism; Engineering; Artificial intelligence","score_opus":0.04973506806695666,"score_gpt":0.31634925532271757,"score_spread":0.2666141872557609,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2768085680","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968105,0.0010136769,0.000018965295,0.0005497593,0.00001025191,0.000004533454,0.0000638538,0.0000018241345,0.0015265741],"genre_scores_gemma":[0.9993918,0.0003421926,0.000022624698,0.000054277556,0.000008033022,0.0000015621646,0.000027857268,6.6382046e-7,0.00015100224],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990281,0.00037023076,0.000042476746,0.00007670133,0.00017609833,0.00030636913],"domain_scores_gemma":[0.99468946,0.0015830131,0.0021157435,0.00020351059,0.00071184925,0.0006964742],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001562275,0.0002343212,0.00024081364,0.0007315682,0.0007745484,0.0011025434,0.0005357315,0.00043441614,0.0031699752],"category_scores_gemma":[0.004605539,0.00014234605,0.00042929052,0.0009288339,0.00068264664,0.00053244137,0.00086827093,0.00040769027,0.00035215516],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044996533,0.00029167236,0.9671427,0.00023626657,0.00011980248,0.00034745398,0.0024470806,0.0001853056,0.00039497158,0.00030797577,0.00069817324,0.0273786],"study_design_scores_gemma":[0.0000057597285,0.000103504855,0.9964167,0.000066772525,0.00003360256,0.000033689837,0.0024861097,0.00007910822,0.00008314977,0.000025177886,0.00066188734,0.0000046537684],"about_ca_topic_score_codex":0.064906925,"about_ca_topic_score_gemma":0.09861148,"teacher_disagreement_score":0.064906925,"about_ca_system_score_codex":0.0018806634,"about_ca_system_score_gemma":0.0016120087,"threshold_uncertainty_score":0.12905824},"labels":[],"label_agreement":null},{"id":"W2768288796","doi":"10.1016/j.tra.2017.11.005","title":"Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach","year":2017,"lang":"en","type":"article","venue":"Transportation Research Part A Policy and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":65,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Market segmentation; Segmentation; Service (business); Business; Public transport; Customer satisfaction; Marketing; Transport engineering; Scale (ratio); Computer science; Engineering; Artificial intelligence; Geography","score_opus":0.28191044169891283,"score_gpt":0.45236387649174237,"score_spread":0.17045343479282954,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2768288796","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99854255,0.000021928894,0.00031070213,0.00003765138,0.0000019456597,0.000010368596,0.00009740447,0.000004192501,0.00097332185],"genre_scores_gemma":[0.99929297,0.000012641493,0.0002895733,0.000009075443,0.0000021495016,0.00001356599,0.00013973555,0.0000024302774,0.00023778615],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99877626,0.0005526889,0.00009619712,0.00012409006,0.00025276977,0.00019801376],"domain_scores_gemma":[0.995223,0.0018868549,0.0013782734,0.0001715535,0.0006539176,0.0006864392],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016447009,0.00026800152,0.000475125,0.0010515247,0.00049822737,0.0017512628,0.00054696476,0.0006718411,0.0031398123],"category_scores_gemma":[0.0054725646,0.00017339858,0.001247075,0.0019431268,0.00063157117,0.0009749449,0.00075927976,0.0005501665,0.0004973839],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007903198,0.00032686244,0.98141265,0.000042114407,0.0002513034,0.000049168968,0.0013749958,0.0021051574,0.00064555166,0.00040465413,0.0003613286,0.012235928],"study_design_scores_gemma":[0.000018742496,0.0008307277,0.9793413,0.000018188697,0.0001572745,0.000050043516,0.007911018,0.010606404,0.0004015823,0.00026544486,0.00038067016,0.000018633138],"about_ca_topic_score_codex":0.027205383,"about_ca_topic_score_gemma":0.04396854,"teacher_disagreement_score":0.027205383,"about_ca_system_score_codex":0.001580231,"about_ca_system_score_gemma":0.00083207147,"threshold_uncertainty_score":0.054094076},"labels":[],"label_agreement":null},{"id":"W2768400256","doi":"10.5539/mas.v11n12p84","title":"The Role of Customer Relationship Management on Enhancing the Customers’ Satisfaction in the Banks in Palestine","year":2017,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Palestine; Customer satisfaction; Business; Variance (accounting); Customer relationship management; Service quality; Marketing; Quality (philosophy); Service (business); Regression analysis; Statistics; Mathematics; Accounting","score_opus":0.02653997129019289,"score_gpt":0.26566518006337764,"score_spread":0.23912520877318474,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2768400256","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970734,0.00020436053,0.00003864666,0.0002211011,0.0000026357034,0.000001877701,0.000007468705,6.7960184e-7,0.0024498496],"genre_scores_gemma":[0.99962115,0.00009032433,0.000022233222,0.000027978986,0.0000018996608,9.1057666e-7,0.000003874192,1.9713985e-7,0.00023145531],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994935,0.00024536386,0.000018273122,0.000022632223,0.00007601539,0.00014431683],"domain_scores_gemma":[0.9993987,0.00021998398,0.0001605283,0.000017007209,0.00009713218,0.00010666336],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00088180695,0.0001249236,0.00014153667,0.00045369638,0.000931786,0.0013381846,0.00014855391,0.0002916046,0.0030069393],"category_scores_gemma":[0.001208057,0.00009250057,0.00012285802,0.0007195152,0.0005010654,0.00048073352,0.0006264446,0.0004468328,0.00020017505],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024477526,0.00037332246,0.9036129,0.00012212034,0.000042904147,0.0007778019,0.01668588,0.00034877,0.0018193565,0.0020624977,0.0007955638,0.07311408],"study_design_scores_gemma":[0.0000055583464,0.0001674329,0.9691523,0.00006371512,0.000018112662,0.0003061454,0.027119424,0.0004261216,0.00038635204,0.0003260967,0.002021113,0.0000076239676],"about_ca_topic_score_codex":0.0050605144,"about_ca_topic_score_gemma":0.010812842,"teacher_disagreement_score":0.0050605144,"about_ca_system_score_codex":0.00074320164,"about_ca_system_score_gemma":0.0010228057,"threshold_uncertainty_score":0.010062158},"labels":[],"label_agreement":null},{"id":"W2769366910","doi":"10.5539/ass.v13n12p51","title":"Relationship Value and Relationship Quality: An Exploration of Its Antecedents on Customer Loyalty","year":2017,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Relationship marketing; Marketing; Loyalty; Service quality; Value (mathematics); Social exchange theory; Business value; Context (archaeology); Business; Customer retention; Structural equation modeling; Service (business); Psychology; Marketing management; Social psychology; Economics; Statistics; Microeconomics; Mathematics","score_opus":0.15712975009791494,"score_gpt":0.37856527621221114,"score_spread":0.2214355261142962,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2769366910","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97703916,0.0008527751,0.002227668,0.0008865095,0.00001303985,0.00006230127,0.000052620613,0.000011994592,0.018853918],"genre_scores_gemma":[0.9990594,0.00023493066,0.00035408375,0.000043738786,0.000006629049,0.0000149864945,0.00002108438,0.000002183905,0.00026291472],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976532,0.0011462963,0.000112633934,0.0001325174,0.00057433255,0.00038114507],"domain_scores_gemma":[0.9858553,0.009114283,0.0019382079,0.00036308297,0.0015256472,0.0012034624],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022800409,0.00019906029,0.0004365651,0.0014313571,0.0008823684,0.002289014,0.00041344712,0.0006928444,0.004279007],"category_scores_gemma":[0.010073298,0.00024540856,0.0006111448,0.0019417797,0.0014043669,0.0018925698,0.0018777881,0.0016986472,0.00021758571],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022565105,0.0014624037,0.8389615,0.00038456905,0.00025464394,0.0004926328,0.0137174195,0.0011082102,0.00090177875,0.045492247,0.0007718727,0.09622708],"study_design_scores_gemma":[0.00001871598,0.0004220087,0.9653187,0.00026495967,0.00019874865,0.0004203518,0.013224505,0.0056621977,0.0003873999,0.010788535,0.0032599005,0.000034002307],"about_ca_topic_score_codex":0.004612393,"about_ca_topic_score_gemma":0.0035854727,"teacher_disagreement_score":0.004612393,"about_ca_system_score_codex":0.0014024803,"about_ca_system_score_gemma":0.0017586204,"threshold_uncertainty_score":0.014314711},"labels":[],"label_agreement":null},{"id":"W2769396311","doi":"10.1016/j.tourman.2017.11.008","title":"Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers","year":2017,"lang":"en","type":"article","venue":"Tourism Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":70,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Business; Advertising; Marketing; Tourism; Hospitality industry; Hospitality; Identification (biology); Psychology","score_opus":0.05452742912411351,"score_gpt":0.28729845100877127,"score_spread":0.23277102188465776,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2769396311","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99160165,0.00010460711,0.0003391851,0.00042087754,0.000015862657,0.0000074671866,0.000006416609,0.000009087214,0.00749489],"genre_scores_gemma":[0.9978746,0.0001535243,0.0006082501,0.00012900861,0.000010601333,0.00000428857,0.000006957266,0.0000031469765,0.0012095297],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9999038,0.000028714017,0.0000020838208,0.000007202169,0.000027120037,0.000031126325],"domain_scores_gemma":[0.99963176,0.000081525635,0.000051633342,0.000015949307,0.00007339319,0.00014573683],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00027167838,0.00011759468,0.00007952181,0.0001457462,0.00026512993,0.0010176911,0.000103033126,0.0003962725,0.003243405],"category_scores_gemma":[0.0007219807,0.00007646241,0.00014140771,0.000113778915,0.00028063662,0.00028477033,0.00039656422,0.0005062787,0.0002975324],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0025254637,0.010580718,0.21768992,0.0010856907,0.00030430095,0.00046869193,0.0097870035,0.0016743138,0.29918742,0.012894846,0.0077037793,0.4360979],"study_design_scores_gemma":[0.00033470572,0.0040631783,0.89883775,0.00028429143,0.00057313876,0.0005987261,0.01427687,0.004656593,0.047426075,0.009598749,0.019262698,0.000087300206],"about_ca_topic_score_codex":0.0017776865,"about_ca_topic_score_gemma":0.004209565,"teacher_disagreement_score":0.003243405,"about_ca_system_score_codex":0.00026534335,"about_ca_system_score_gemma":0.0005750563,"threshold_uncertainty_score":0.01085031},"labels":[],"label_agreement":null},{"id":"W2770178001","doi":"10.5539/ijms.v9n6p55","title":"An Analysis of Third Party Logistics’ Performance and Customer Loyalty","year":2017,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Business; Marketing; Loyalty; Service provider; Service (business); Customer retention; Variance (accounting); Service quality","score_opus":0.047818515269427375,"score_gpt":0.33963372757574545,"score_spread":0.2918152123063181,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2770178001","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99768627,0.000035264085,0.0002340444,0.000050729315,0.0000024415456,0.0000075186686,0.00012378687,0.0000043886043,0.0018555128],"genre_scores_gemma":[0.999398,0.000019538327,0.00007833643,0.000009701698,0.0000029054565,0.0000047724316,0.00019361953,0.0000013819852,0.00029172763],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99837804,0.00061248586,0.00012495907,0.00008899,0.00041768624,0.00037793798],"domain_scores_gemma":[0.9924856,0.003367985,0.001636505,0.00031858424,0.0015413597,0.0006499611],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001497724,0.00022906817,0.00024371268,0.0017269062,0.00055492827,0.0015224122,0.00028370478,0.00052988564,0.0030959963],"category_scores_gemma":[0.005521153,0.00011886729,0.00082698977,0.0028260627,0.0004229854,0.0008535705,0.0008926849,0.0007388864,0.0006510656],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021932898,0.00028386366,0.9817405,0.000025185058,0.00012555812,0.00008951268,0.0005987758,0.00067557825,0.00039071587,0.00047920566,0.00026941262,0.015102464],"study_design_scores_gemma":[0.0000035572318,0.0002840111,0.9939161,0.0000129641885,0.000043107026,0.000089722365,0.0016043605,0.0030141247,0.00046119824,0.00015288992,0.00040400738,0.000013942994],"about_ca_topic_score_codex":0.008256587,"about_ca_topic_score_gemma":0.0057196855,"teacher_disagreement_score":0.008256587,"about_ca_system_score_codex":0.0009458646,"about_ca_system_score_gemma":0.0008246637,"threshold_uncertainty_score":0.016417027},"labels":[],"label_agreement":null},{"id":"W2770455414","doi":"10.1057/s41264-017-0036-3","title":"Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives","year":2017,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Business; Confidentiality; Quality (philosophy); Marketing; Website design; Confirmatory factor analysis; Customer relationship management; Computer security; Computer science","score_opus":0.04823035079242039,"score_gpt":0.3483777450855071,"score_spread":0.30014739429308673,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2770455414","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99952483,0.000033534685,0.0000117286045,0.000028126178,0.0000014666804,0.0000038397598,0.000036433612,0.0000011585901,0.00035906548],"genre_scores_gemma":[0.9996093,0.000027208636,0.000022247827,0.000017284838,0.0000026926018,0.0000036585632,0.000068023895,0.0000015920872,0.0002479612],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99846077,0.00048216255,0.00013247805,0.00012490414,0.00046565873,0.00033404253],"domain_scores_gemma":[0.98021287,0.006257079,0.004253574,0.000492666,0.0032137805,0.005570044],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022228824,0.00015028483,0.00034614024,0.0019190877,0.0010830191,0.0017425697,0.00043049452,0.0005809754,0.0047952193],"category_scores_gemma":[0.009989302,0.00015746658,0.00042318972,0.0022706555,0.0007049211,0.0010299226,0.0012703205,0.00057172397,0.0006041448],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00048942404,0.00048505203,0.9911283,0.0000145178,0.000050861647,0.00009540316,0.0016270932,0.00004283944,0.00025043555,0.000050625684,0.00016952201,0.0055958945],"study_design_scores_gemma":[0.000012872248,0.0004015799,0.9941532,0.000008511006,0.00002946737,0.00006673403,0.0049212454,0.00010235132,0.000060990526,0.000018910172,0.00021967724,0.000004375771],"about_ca_topic_score_codex":0.012890931,"about_ca_topic_score_gemma":0.033092543,"teacher_disagreement_score":0.012890931,"about_ca_system_score_codex":0.0011242379,"about_ca_system_score_gemma":0.0012119157,"threshold_uncertainty_score":0.025631785},"labels":[],"label_agreement":null},{"id":"W2771775987","doi":"10.5539/ibr.v11n1p59","title":"A Study on Effects of Time Pressure Perceived by Users of Airport Duty-free Shop on Impulsive Purchasing Behavior and repurchase Intention","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Purchasing; Business; Duty; Advertising; Structural equation modeling; Marketing; Computer science; Law","score_opus":0.05237345426849689,"score_gpt":0.3646498982727563,"score_spread":0.3122764440042594,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2771775987","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995772,0.000026965463,0.000044149798,0.000023464447,0.0000017617446,0.000005794481,0.000018260978,9.983509e-7,0.00030137642],"genre_scores_gemma":[0.99964607,0.000037588317,0.00007909169,0.000024127701,0.0000045214874,0.000009375336,0.000036202084,9.074707e-7,0.00016220407],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989905,0.00046310437,0.000079306505,0.00007180732,0.00023934839,0.00015586762],"domain_scores_gemma":[0.98564494,0.007328537,0.0036120513,0.0005511867,0.0009960888,0.0018672766],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012305828,0.00023889085,0.00029067087,0.0005665743,0.00051314756,0.0010480024,0.00025235605,0.00041354154,0.0029763426],"category_scores_gemma":[0.007236932,0.00023042892,0.00066619326,0.0006821053,0.00037717703,0.0006482697,0.0004013517,0.0009264466,0.0002517447],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029629524,0.00093987666,0.9850515,0.000044607197,0.00009295209,0.00020688253,0.0039503924,0.00005686292,0.0008477695,0.00010011286,0.000075483804,0.008337351],"study_design_scores_gemma":[0.0000051505485,0.00050585176,0.9960135,0.000007158661,0.000026345906,0.000073215466,0.002880983,0.00020822207,0.00012662364,0.000025384015,0.00011908084,0.000008487851],"about_ca_topic_score_codex":0.0036842455,"about_ca_topic_score_gemma":0.004773484,"teacher_disagreement_score":0.0036842455,"about_ca_system_score_codex":0.0003230716,"about_ca_system_score_gemma":0.00063564215,"threshold_uncertainty_score":0.009956837},"labels":[],"label_agreement":null},{"id":"W2779888435","doi":"10.17722/ijme.v10i1.389","title":"Service Delivery and Drivers of Customer Satisfaction as Determinants of Public Relations of Food Establishments in Region XI","year":2017,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Food service; Service (business); Industrial organization","score_opus":0.039131326100869564,"score_gpt":0.27834863785449937,"score_spread":0.2392173117536298,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2779888435","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992465,0.000025232972,0.000041022286,0.000043994667,0.0000011386866,0.0000040820732,0.00003245693,0.0000018649586,0.00060369226],"genre_scores_gemma":[0.99963796,0.000022462387,0.00003455064,0.0000063445505,0.0000011720164,0.0000020748244,0.000030934567,7.06841e-7,0.00026368262],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995364,0.00009589537,0.000021769869,0.00004629729,0.00009468717,0.0002048919],"domain_scores_gemma":[0.9986255,0.00023509776,0.0004990204,0.000036876583,0.00018597142,0.00041755315],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005496937,0.00014767841,0.00017534386,0.0006243313,0.0007097718,0.0011428642,0.00026880662,0.00022420955,0.0035732293],"category_scores_gemma":[0.0010928322,0.00015296876,0.00025440467,0.000901144,0.0003912594,0.0004045073,0.0006411053,0.0004287938,0.0002987156],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007167826,0.00012393319,0.9898142,0.000028113629,0.000023535875,0.00030488445,0.0027397624,0.00013202349,0.00083990814,0.00021284548,0.00018700864,0.005522158],"study_design_scores_gemma":[0.0000010769426,0.00006489207,0.9918936,0.0000066028706,0.0000056535655,0.00005117881,0.0074560307,0.00015092682,0.000056212783,0.000014554112,0.00029647845,0.0000027947328],"about_ca_topic_score_codex":0.029053885,"about_ca_topic_score_gemma":0.033500556,"teacher_disagreement_score":0.029053885,"about_ca_system_score_codex":0.0011095755,"about_ca_system_score_gemma":0.0011444079,"threshold_uncertainty_score":0.057769597},"labels":[],"label_agreement":null},{"id":"W2782572133","doi":"10.1007/s11747-017-0573-2","title":"The impact of a sales team’s perceived entitativity on customer satisfaction","year":2018,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":28,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Psychology; Moderation; Social psychology; Customer satisfaction; Perception; Service (business); Product (mathematics); Marketing; Business","score_opus":0.0286228419073088,"score_gpt":0.32123801929523255,"score_spread":0.29261517738792375,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2782572133","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997974,0.000009598102,0.000035782654,0.000064389926,0.000006656436,0.0000025804698,0.000013307585,0.0000017117509,0.001891964],"genre_scores_gemma":[0.9997609,0.000003359903,0.000019407436,0.000011346272,0.000004270092,0.0000020261116,0.000015487854,0.0000012842189,0.00018181046],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981274,0.0008751133,0.00012866601,0.00014437875,0.00034291798,0.00038161967],"domain_scores_gemma":[0.9829601,0.0073113795,0.0025376861,0.0004985027,0.0013958572,0.00529652],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018534308,0.000175905,0.0002438654,0.0006682863,0.0014890622,0.0023614494,0.00042858333,0.0006833806,0.00618895],"category_scores_gemma":[0.00808683,0.00015445673,0.00050985755,0.0005280994,0.000832135,0.00069915625,0.0015192125,0.001164632,0.0004977507],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020120246,0.0017680981,0.9685326,0.000038105347,0.0003493685,0.00065944484,0.0050436244,0.0010907718,0.004631644,0.00089929433,0.00065430795,0.0143206185],"study_design_scores_gemma":[0.000018990006,0.0003706348,0.9938001,0.0000051728484,0.000050420804,0.00008921168,0.0041185003,0.0008739437,0.000272893,0.00013124316,0.0002552485,0.000013622078],"about_ca_topic_score_codex":0.004187818,"about_ca_topic_score_gemma":0.0049406006,"teacher_disagreement_score":0.00618895,"about_ca_system_score_codex":0.00078207406,"about_ca_system_score_gemma":0.00080432696,"threshold_uncertainty_score":0.02070415},"labels":[],"label_agreement":null},{"id":"W278565265","doi":"","title":"The Impact of Resource Input Model of Education Quality on the Overall Students' Perceived Service Quality/L'IMPACT DU MODÈLE D'ENTRÉE DE RESSOURCES DE LA QUALITÉ DE L'ÉDUCATION SUR LA QUALITÉ DE L'ENSEMBLE DES SERVICES PERÇUE PAR LES ÉTUDIANTS","year":2010,"lang":"fr","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Service quality; Sander; Service (business); Higher education; Tertiary institution; Resource (disambiguation); Institution; Medical education; Psychology; Marketing; Business; Sociology; Management; Social science; Medicine; Economic growth; Engineering; Economics; Computer science","score_opus":0.05048964258010656,"score_gpt":0.3522137997479241,"score_spread":0.30172415716781753,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W278565265","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99467176,0.00009026159,0.0014584538,0.00016938918,0.000006608848,0.000025242272,0.000049096798,0.000010008885,0.0035192105],"genre_scores_gemma":[0.9993998,0.00003522484,0.0002634079,0.000008797288,0.0000016185879,0.0000072279468,0.000021727694,0.0000014847999,0.00026063054],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976623,0.0012447387,0.00008704303,0.00011925555,0.00050753914,0.00037902227],"domain_scores_gemma":[0.98979086,0.006101361,0.0014066031,0.0005098486,0.0010760333,0.0011152744],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002528742,0.00048337816,0.0003850167,0.0006766839,0.00043946155,0.0024025661,0.00047798848,0.0005506082,0.0047292104],"category_scores_gemma":[0.009262158,0.00018018427,0.0010655716,0.00067559775,0.000791762,0.0010651777,0.001376144,0.0009854509,0.00026768973],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007481546,0.0008005271,0.94103634,0.00013675108,0.0003546008,0.00020833088,0.0010842603,0.014720422,0.00116521,0.0031929358,0.00028987863,0.036262605],"study_design_scores_gemma":[0.000048935868,0.0011766268,0.9273707,0.00013153745,0.0003618229,0.00014168437,0.0032094445,0.063604735,0.0014416719,0.0015521599,0.00090931,0.000051472995],"about_ca_topic_score_codex":0.019626943,"about_ca_topic_score_gemma":0.017726498,"teacher_disagreement_score":0.019626943,"about_ca_system_score_codex":0.0023863646,"about_ca_system_score_gemma":0.001975069,"threshold_uncertainty_score":0.039025426},"labels":[],"label_agreement":null},{"id":"W2786612891","doi":"10.5539/ibr.v11n2p147","title":"Competing Value Framework and Public Administration: Managerial Insights, Theoretical Reflections and Practical Implications from Italy","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Context (archaeology); Organizational culture; Homogeneous; Administration (probate law); Value (mathematics); Knowledge management; Action (physics); Quality (philosophy); Business; Political science; Public relations; Computer science; Epistemology","score_opus":0.11073814642341505,"score_gpt":0.4262456169228948,"score_spread":0.31550747049947975,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2786612891","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.23906918,0.0150952935,0.076952286,0.11983949,0.0005553912,0.00026724997,0.00008577741,0.00010407651,0.5480313],"genre_scores_gemma":[0.9827157,0.0017197683,0.009160767,0.0011519132,0.0001265377,0.00009738784,0.000024274046,0.000030437299,0.0049731857],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9880684,0.009550437,0.0002079405,0.00032797316,0.0008445977,0.0010005694],"domain_scores_gemma":[0.98547006,0.01145186,0.0007793449,0.00062864367,0.00089410465,0.00077592785],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013549697,0.0005724964,0.00065401936,0.0023412828,0.0050204303,0.014168636,0.0018894272,0.003580267,0.0046177534],"category_scores_gemma":[0.010863856,0.00036851375,0.0006848308,0.0040078885,0.021606425,0.006840016,0.0054087318,0.004156587,0.0003236305],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000013317235,0.000037289672,0.0007345658,0.000045206732,0.0000041145245,0.00020041276,0.010003561,0.0007497682,0.00003714419,0.97596765,0.0013026688,0.010904206],"study_design_scores_gemma":[0.000026980164,0.00009460011,0.0037695395,0.0005717123,0.000017940829,0.0004890901,0.046278443,0.011765262,0.00017443087,0.8469798,0.08976616,0.000066128305],"about_ca_topic_score_codex":0.013817985,"about_ca_topic_score_gemma":0.014257741,"teacher_disagreement_score":0.022451866,"about_ca_system_score_codex":0.022451866,"about_ca_system_score_gemma":0.00979662,"threshold_uncertainty_score":0.16290045},"labels":[],"label_agreement":null},{"id":"W2786982125","doi":"10.1108/jsm-07-2016-0278","title":"Organizational identification and independent sales contractor performance in professional services","year":2018,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Royal University","funders":"","keywords":"Organizational identification; Interdependence; Marketing; Business; Identification (biology); Embeddedness; Organizational performance; Originality; Organizational commitment; Sales management; Economics; Psychology; Creativity","score_opus":0.009502525508987707,"score_gpt":0.2385086492464253,"score_spread":0.22900612373743762,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2786982125","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981894,0.000031727242,0.000071265014,0.00008804898,0.0000037044558,0.000012851537,0.000017056544,0.0000015525295,0.0015843996],"genre_scores_gemma":[0.99934036,0.00002739699,0.00009009123,0.000017414952,0.0000056053173,0.0000072862667,0.0000455545,0.00000201838,0.00046423692],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99638677,0.0009775668,0.0002372027,0.00021281905,0.0015002865,0.00068542094],"domain_scores_gemma":[0.9675254,0.0064098225,0.014385637,0.001022133,0.0036304109,0.007026535],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0047244933,0.00023420458,0.00026596084,0.0015118776,0.0022461612,0.00287769,0.00067627936,0.00048475203,0.006661329],"category_scores_gemma":[0.019377274,0.00016632178,0.00033799684,0.0015328068,0.0015912584,0.0011566405,0.0025494823,0.0012070588,0.00057309336],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008376261,0.00067405903,0.97819877,0.000033463257,0.00002327386,0.00010535975,0.0041912873,0.00016919753,0.00019935772,0.0004499475,0.0003203376,0.015551091],"study_design_scores_gemma":[0.000003597364,0.0001502446,0.9827692,0.0000385753,0.000007130597,0.000103230785,0.015348109,0.00058191695,0.00014415712,0.00019592152,0.00064815703,0.000009802197],"about_ca_topic_score_codex":0.010691336,"about_ca_topic_score_gemma":0.014793529,"teacher_disagreement_score":0.010691336,"about_ca_system_score_codex":0.0023826768,"about_ca_system_score_gemma":0.0043458776,"threshold_uncertainty_score":0.02498579},"labels":[],"label_agreement":null},{"id":"W2788039697","doi":"10.1108/apjml-05-2017-0096","title":"Examination of customer-centric measures among different types of customers in the context of major Canadian ski resort","year":2018,"lang":"en","type":"article","venue":"Asia Pacific Journal of Marketing and Logistics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University; Thompson Rivers University","funders":"","keywords":"Marketing; Customer satisfaction; Business; Context (archaeology); Originality; Value (mathematics); Advertising; Psychology; Geography; Statistics; Mathematics","score_opus":0.021747891107522063,"score_gpt":0.23234458213503734,"score_spread":0.21059669102751527,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2788039697","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99813807,0.00003783236,0.00016306114,0.00008902123,0.0000018229424,0.000019949282,0.00019573758,0.0000035228327,0.0013510588],"genre_scores_gemma":[0.999298,0.000037107016,0.00017808954,0.00001649388,9.845701e-7,0.0000080741465,0.00014667616,0.0000011710425,0.00031341566],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990025,0.00019919554,0.000040458377,0.00010015053,0.0004248111,0.000232815],"domain_scores_gemma":[0.99523973,0.0010492555,0.0008873638,0.0001719359,0.0020419648,0.00060985406],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016899019,0.000284662,0.0003124156,0.0012988014,0.00213639,0.0020617072,0.00070872216,0.00032187934,0.0022876018],"category_scores_gemma":[0.0053582084,0.00015752847,0.0005489748,0.0033699935,0.0011702162,0.0005284789,0.0010135102,0.00074076076,0.0001278379],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000046592188,0.000041863143,0.98694396,0.00003529479,0.000050009294,0.000077075245,0.002974053,0.0005788256,0.00022624571,0.00066110486,0.00032517238,0.008039821],"study_design_scores_gemma":[0.000001863038,0.000046777826,0.9881764,0.000016668479,0.000024456323,0.000028794093,0.009487808,0.001644555,0.000086909844,0.00010589357,0.0003674422,0.000012389997],"about_ca_topic_score_codex":0.888018,"about_ca_topic_score_gemma":0.93719023,"teacher_disagreement_score":0.11198199,"about_ca_system_score_codex":0.010870525,"about_ca_system_score_gemma":0.018372707,"threshold_uncertainty_score":0.22528291},"labels":[],"label_agreement":null},{"id":"W2788728429","doi":"10.5430/bmr.v7n1p42","title":"Impact of Buyers' Emotions on Perceived Behavioral Control","year":2018,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Affect (linguistics); Psychology; Perceived control; Social psychology; Value (mathematics); Parallels; Control (management); Perceived organizational support; Organizational commitment; Communication; Statistics; Mathematics; Economics","score_opus":0.09181800778604228,"score_gpt":0.39079936703096235,"score_spread":0.2989813592449201,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2788728429","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9953738,0.00006632825,0.0002051232,0.00003504014,0.000007030057,0.000010722288,0.000018192806,0.0000049803766,0.0042787422],"genre_scores_gemma":[0.9995241,0.000021981914,0.00006335258,0.000016261041,0.0000035620822,0.000005651666,0.000011018354,0.0000019196393,0.00035205932],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991868,0.00044158092,0.000040087343,0.00006366608,0.000178598,0.00008925485],"domain_scores_gemma":[0.9932528,0.0048682387,0.00058381655,0.00039285157,0.00037630167,0.00052593794],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016938015,0.0002112002,0.0001916934,0.00019711077,0.00020076359,0.0013687407,0.00015104323,0.00026601538,0.0032993692],"category_scores_gemma":[0.005341366,0.00011518594,0.00020910548,0.00011750277,0.0003851949,0.0003243777,0.00033812138,0.00060842437,0.00017595215],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.006782437,0.004285489,0.82776266,0.00029338573,0.0004468155,0.00084788626,0.009012306,0.0014866845,0.062702015,0.0031590555,0.0006834012,0.082537875],"study_design_scores_gemma":[0.000060408074,0.0012122917,0.98924005,0.000015573549,0.000100123674,0.00009768984,0.0021784292,0.0014184417,0.0047322847,0.00043924514,0.00048017167,0.000025314746],"about_ca_topic_score_codex":0.00058455294,"about_ca_topic_score_gemma":0.00032550318,"teacher_disagreement_score":0.0032993692,"about_ca_system_score_codex":0.00023542701,"about_ca_system_score_gemma":0.00012410921,"threshold_uncertainty_score":0.011037469},"labels":[],"label_agreement":null},{"id":"W2789691859","doi":"10.5539/ijef.v10n4p62","title":"A Structural Equation Model for Analyzing the Impact of Strategic Management Accounting Techniques on Quality of Financial Information","year":2018,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Comparability; Balanced scorecard; Benchmarking; Structural equation modeling; Relevance (law); Accounting; Quality (philosophy); Business; Accounting information system; Accounting management; Process management; Computer science; Marketing; Mathematics; Political science","score_opus":0.06825771321884402,"score_gpt":0.31682454768467644,"score_spread":0.24856683446583241,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2789691859","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8792918,0.0010290205,0.09712294,0.004682083,0.00031071552,0.0015892083,0.0046160226,0.00043209043,0.010926136],"genre_scores_gemma":[0.9631785,0.00067733973,0.028384283,0.00022168517,0.00007102343,0.0018896417,0.002225209,0.00002796827,0.0033242728],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99501145,0.0030916382,0.00028991033,0.00044835563,0.00067419023,0.0004845255],"domain_scores_gemma":[0.9851301,0.01080307,0.0018839478,0.00034321425,0.0014819279,0.00035776882],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007187146,0.001510576,0.0012154146,0.0028409641,0.0010846241,0.0023512444,0.0015642025,0.0018567003,0.0077666626],"category_scores_gemma":[0.015687473,0.0007585171,0.002303311,0.0033164534,0.0007901667,0.0021726422,0.0017394818,0.0031187169,0.0009860928],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009699697,0.0038861593,0.67716426,0.001356926,0.0027225404,0.0011712008,0.008928399,0.11513746,0.0022309388,0.08495952,0.0098256655,0.09164693],"study_design_scores_gemma":[0.0005016023,0.003576929,0.16978827,0.0009195894,0.0016875386,0.00038820665,0.005787854,0.76585233,0.0011728008,0.038679145,0.011414882,0.00023089092],"about_ca_topic_score_codex":0.015607871,"about_ca_topic_score_gemma":0.013589851,"teacher_disagreement_score":0.015607871,"about_ca_system_score_codex":0.0030300308,"about_ca_system_score_gemma":0.0050829756,"threshold_uncertainty_score":0.038009703},"labels":[],"label_agreement":null},{"id":"W2789763468","doi":"10.1002/cjas.1473","title":"Enhancing Innovativeness: The Role of Dynamic Marketing Capabilities","year":2018,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Business; Market orientation; Marketing; Dynamic capabilities; Service (business); Process (computing); Point (geometry); Marketing management; Marketing strategy; Service-orientation; Work (physics); Marketing research; Industrial organization; Engineering; Computer science","score_opus":0.052421480876950435,"score_gpt":0.2984584334223779,"score_spread":0.24603695254542746,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2789763468","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8328658,0.001142333,0.0064643556,0.0029272968,0.000045318277,0.000096639626,0.000037929385,0.000053214106,0.15636712],"genre_scores_gemma":[0.9978169,0.00023138616,0.0011646573,0.00009055364,0.0000145127,0.000009243071,0.0000052667137,0.000004607064,0.0006627994],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9987795,0.00061703566,0.000043556855,0.00011398066,0.00024428626,0.00020159509],"domain_scores_gemma":[0.9873352,0.0067007774,0.0025818292,0.00054858846,0.00086523604,0.0019684106],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022029097,0.00034949725,0.00016851242,0.0013293454,0.00062746636,0.006043854,0.00035667606,0.00063090934,0.0046628937],"category_scores_gemma":[0.00702161,0.00016166692,0.00032300508,0.0007420417,0.0020611912,0.0030485147,0.0028422908,0.00090900145,0.0003059049],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004203963,0.001966743,0.27491316,0.0011149739,0.00042615816,0.0016179584,0.0132014,0.0056093773,0.0257235,0.29466927,0.0029640994,0.37737295],"study_design_scores_gemma":[0.0001782161,0.001713948,0.63447,0.0013353529,0.0005073917,0.0020772172,0.024351105,0.011343337,0.0142441625,0.2501972,0.059386235,0.00019584296],"about_ca_topic_score_codex":0.00048731518,"about_ca_topic_score_gemma":0.00063201727,"teacher_disagreement_score":0.006043854,"about_ca_system_score_codex":0.00096330413,"about_ca_system_score_gemma":0.0018170176,"threshold_uncertainty_score":0.015598953},"labels":[],"label_agreement":null},{"id":"W2790614683","doi":"10.14807/ijmp.v9i1.680","title":"Interfaces between servant processes and service classification","year":2018,"lang":"en","type":"article","venue":"Independent Journal of Management & Production","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Facilitator; Flexibility (engineering); Simplicity; Service (business); Servant; Focus (optics); Computer science; Business; Knowledge management; Process management; Marketing; Management; Psychology; Software engineering; Social psychology; Economics","score_opus":0.050347193602863834,"score_gpt":0.27780218995926764,"score_spread":0.22745499635640382,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2790614683","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.21116184,0.00087161746,0.685547,0.0019118568,0.000114302224,0.0006643531,0.0004679424,0.00087747275,0.098383605],"genre_scores_gemma":[0.87548184,0.00035942736,0.11670149,0.00013627838,0.00006178999,0.00039670547,0.0005039298,0.00010521622,0.0062533165],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9914949,0.0042125043,0.00067713927,0.00086201436,0.002080376,0.00067308825],"domain_scores_gemma":[0.9803688,0.013398128,0.0019342593,0.0013958273,0.0023302436,0.00057265576],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007856323,0.000673495,0.00041505654,0.0050551826,0.0012598214,0.008345295,0.0009721696,0.001159934,0.007457262],"category_scores_gemma":[0.021275068,0.0004664235,0.0010571142,0.0060616946,0.0026855553,0.008307242,0.0021748482,0.0016475949,0.0014465972],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012368901,0.0001328614,0.030549403,0.00021298764,0.00003413696,0.00024638223,0.013539934,0.002244182,0.0017138079,0.8774296,0.0008547216,0.072918326],"study_design_scores_gemma":[0.000041986765,0.00027850838,0.07108583,0.00049001793,0.00012758389,0.0009646698,0.020045023,0.08440318,0.0051519168,0.7391198,0.07816172,0.00012973254],"about_ca_topic_score_codex":0.003129254,"about_ca_topic_score_gemma":0.001553821,"teacher_disagreement_score":0.008345295,"about_ca_system_score_codex":0.0032361262,"about_ca_system_score_gemma":0.0018952794,"threshold_uncertainty_score":0.04154873},"labels":[],"label_agreement":null},{"id":"W2790982112","doi":"10.5539/ibr.v11n3p133","title":"Emotional Intelligence and Extended Service Profit Chain in Telecom Industry in Oman – An Empirical Validation","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Original equipment manufacturer; Business; Customer satisfaction; Marketing; Loyalty; Upstream (networking); Loyalty business model; Competitive advantage; Profitability index; Profit (economics); Supply chain; Service quality; Empirical research; Service (business); Industrial organization; Telecommunications; Computer science; Economics; Statistics; Mathematics","score_opus":0.16212381677749413,"score_gpt":0.42301090793630425,"score_spread":0.26088709115881015,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2790982112","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990426,0.000022564656,0.00005973063,0.00004837028,0.0000020824273,0.000014238762,0.000014187079,7.287371e-7,0.000795518],"genre_scores_gemma":[0.999474,0.000051464893,0.00010479391,0.000031212803,0.000004895274,0.00003160459,0.00003955007,7.206302e-7,0.00026184204],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985777,0.00054669677,0.00007005778,0.00010903072,0.00030694355,0.00038956915],"domain_scores_gemma":[0.9966144,0.0013347592,0.0007558216,0.00018208387,0.00058614026,0.0005266918],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023949791,0.0004084313,0.00034628776,0.0019270959,0.0017938577,0.0018989064,0.00055651466,0.0006925552,0.0026678476],"category_scores_gemma":[0.0030590205,0.00021549384,0.00050523545,0.0019038473,0.0013440805,0.0010343278,0.0016321541,0.0011256267,0.00032225306],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000802712,0.0010228012,0.97119844,0.000063358384,0.000051870993,0.0006008192,0.010715195,0.00063301396,0.00033000967,0.0011686332,0.00032014275,0.013815509],"study_design_scores_gemma":[0.000008091201,0.00025373613,0.9614367,0.00006102835,0.00002942106,0.00013733028,0.033646327,0.0028813996,0.0002020693,0.00026438208,0.0010672974,0.000012298525],"about_ca_topic_score_codex":0.009544873,"about_ca_topic_score_gemma":0.0115435645,"teacher_disagreement_score":0.009544873,"about_ca_system_score_codex":0.0025602325,"about_ca_system_score_gemma":0.0018983769,"threshold_uncertainty_score":0.018978655},"labels":[],"label_agreement":null},{"id":"W2790996017","doi":"10.5539/ibr.v11n2p205","title":"Relationship Marketing in Tertiary Education: Empirical Study of Relationship Commitment and Student Loyalty in Hong Kong","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Casual; Loyalty; Relationship marketing; Higher education; Structural equation modeling; Marketing; Tertiary institution; Positive relationship; Empirical research; Business; Psychology; Public relations; Social psychology; Marketing management; Political science; Economics; Economic growth; Medical education","score_opus":0.12626261724355578,"score_gpt":0.43429204644631325,"score_spread":0.30802942920275744,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2790996017","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99927837,0.00002711256,0.000037481153,0.0000357692,0.0000013693714,0.000007706297,0.000013981168,4.2471828e-7,0.0005978916],"genre_scores_gemma":[0.99936813,0.000052268413,0.00004473228,0.000022374685,0.0000018270978,0.000008698567,0.00002437327,4.400455e-7,0.00047720346],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999086,0.00037884206,0.00006508892,0.00006302309,0.00016139296,0.0002455531],"domain_scores_gemma":[0.9951336,0.0014298285,0.0011091806,0.00026189134,0.0006657,0.0013997534],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021908644,0.00017504884,0.0003409534,0.0007492429,0.0016180859,0.0015415481,0.00042177006,0.0003242998,0.0026587131],"category_scores_gemma":[0.0034037754,0.00024215941,0.0003111719,0.00166917,0.0006875926,0.00094605697,0.00096603297,0.0010054538,0.00028009238],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000050803264,0.0006271835,0.9777209,0.000040717136,0.000026257412,0.00021780466,0.011820925,0.00012818356,0.00015047214,0.00061995134,0.00028943087,0.008307349],"study_design_scores_gemma":[0.0000042614947,0.0001538601,0.9724636,0.000030342137,0.000016683949,0.000064636355,0.025805378,0.00063463947,0.00008616706,0.00005894375,0.00067435455,0.000007147034],"about_ca_topic_score_codex":0.083113424,"about_ca_topic_score_gemma":0.10181334,"teacher_disagreement_score":0.083113424,"about_ca_system_score_codex":0.0026707824,"about_ca_system_score_gemma":0.0034127773,"threshold_uncertainty_score":0.1652593},"labels":[],"label_agreement":null},{"id":"W2791996361","doi":"10.5539/ijms.v10n1p136","title":"A Mediating Role of Customer Value Between Customer Engagement and Loyalty: An Applied Study in Commercial Banks in Egypt","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Business; Mediation; Marketing; Customer retention; Customer engagement; Customer value; Customer advocacy; Loyalty; Value (mathematics); Customer intelligence; Service quality; Customer to customer; Customer delight; Service (business); Computer science; Sociology; Economics; Microeconomics","score_opus":0.04719997739765565,"score_gpt":0.33673970666239583,"score_spread":0.2895397292647402,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2791996361","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991333,0.0000515498,0.00007530281,0.0000655275,0.0000012979741,0.000016613545,0.000009331164,4.6365113e-7,0.00064659136],"genre_scores_gemma":[0.9992287,0.00013574702,0.00014633642,0.000041059164,0.0000018186294,0.000014582032,0.000010252034,4.577402e-7,0.00042090402],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993063,0.00034539792,0.000035318146,0.000071211245,0.000074301795,0.00016747825],"domain_scores_gemma":[0.9983209,0.00094006024,0.00020276691,0.00006810475,0.0002939866,0.00017413363],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016548574,0.00021467701,0.0003025716,0.0007153265,0.0015547163,0.001608121,0.00046044195,0.00059876946,0.0033611422],"category_scores_gemma":[0.0020530478,0.00019870851,0.00028517543,0.0010514976,0.0009644704,0.00088211073,0.00093872,0.000771129,0.00018054493],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00055593014,0.0041983263,0.73541754,0.0007888094,0.00014853997,0.004200467,0.16604687,0.0011794979,0.0039068754,0.008096677,0.0012708904,0.07418952],"study_design_scores_gemma":[0.00005669817,0.0016182296,0.57145923,0.0004145898,0.00017445823,0.00085856195,0.4136403,0.003270167,0.0026962894,0.0016574296,0.0041092727,0.000044775363],"about_ca_topic_score_codex":0.012860018,"about_ca_topic_score_gemma":0.021163074,"teacher_disagreement_score":0.012860018,"about_ca_system_score_codex":0.0020526971,"about_ca_system_score_gemma":0.002470842,"threshold_uncertainty_score":0.025570333},"labels":[],"label_agreement":null},{"id":"W2792503238","doi":"10.5539/ijms.v10n1p54","title":"Factors Affecting Customer Citizenship Behavior: A Model of University Students","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Citizenship; Loyalty; Organizational citizenship behavior; Psychology; Turnover; Sample (material); Sportsmanship; Public relations; Reward system; Social psychology; Marketing; Business; Political science; Management; Organizational commitment","score_opus":0.08037996278891736,"score_gpt":0.3328302192205231,"score_spread":0.25245025643160574,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2792503238","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9926122,0.000086199,0.0018109004,0.0006716665,0.0000076724655,0.00005262189,0.00004749161,0.000014892311,0.0046964246],"genre_scores_gemma":[0.9991085,0.000059414764,0.00026961573,0.000021925529,0.00000364725,0.000019294595,0.00002675557,0.0000016001495,0.00048923807],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998895,0.00059249677,0.00003268708,0.00009222844,0.00009702038,0.0002905216],"domain_scores_gemma":[0.99664307,0.001511232,0.0005238875,0.00014320636,0.00041505368,0.00076370925],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001668578,0.0006058862,0.0003734076,0.0013029346,0.0011077309,0.0035169923,0.0010398775,0.0015793224,0.0048582517],"category_scores_gemma":[0.004176382,0.00042276672,0.0010923394,0.0013199218,0.0012304063,0.0017706411,0.001249354,0.0013076003,0.00052214944],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003819931,0.0023968138,0.92996246,0.000064726104,0.0002605705,0.0010322508,0.009315774,0.017128287,0.0005541444,0.017978147,0.0010733746,0.019851454],"study_design_scores_gemma":[0.00013546964,0.0016547141,0.5433004,0.00020389108,0.00044053578,0.00091519573,0.022493292,0.40700495,0.00034541727,0.020469232,0.0029025301,0.0001343544],"about_ca_topic_score_codex":0.0152889,"about_ca_topic_score_gemma":0.008733247,"teacher_disagreement_score":0.0152889,"about_ca_system_score_codex":0.0017930281,"about_ca_system_score_gemma":0.0022914177,"threshold_uncertainty_score":0.0303998},"labels":[],"label_agreement":null},{"id":"W2792697052","doi":"10.5539/ass.v14n3p71","title":"E-Service Quality and Perceived Value as Predictors of Customer Loyalty towards Online Supermarkets","year":2018,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Service quality; Loyalty business model; Loyalty; Value (mathematics); Service (business); Quality (philosophy); Conceptual model; Advertising; Computer science","score_opus":0.03416341927238531,"score_gpt":0.3168654786550089,"score_spread":0.2827020593826236,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2792697052","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982273,0.000090319496,0.00008433014,0.000087832515,0.000003030032,0.0000061115934,0.000040099985,0.0000020105388,0.0014590507],"genre_scores_gemma":[0.9996896,0.00003725551,0.000040614825,0.000012470836,0.0000027404303,0.0000021997876,0.000039302668,5.920704e-7,0.00017520682],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992718,0.00023177969,0.00006064878,0.000045117653,0.00023216373,0.00015850637],"domain_scores_gemma":[0.9915808,0.0035634097,0.002210923,0.00021508633,0.0010092057,0.0014204936],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010020975,0.00012897674,0.00018473594,0.0011465575,0.00038886044,0.0013666318,0.00027861368,0.0005560351,0.0039428966],"category_scores_gemma":[0.0065820073,0.00010109773,0.0004328782,0.0012483264,0.0005514648,0.00073023397,0.00056182884,0.0008749582,0.00026457614],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000072485964,0.00026033114,0.99380445,0.000021487196,0.00005034616,0.000071490846,0.00040021352,0.00020239799,0.00011978677,0.0004436437,0.00012565906,0.0044277324],"study_design_scores_gemma":[0.0000043587215,0.0001365279,0.9955265,0.000024327,0.000029656723,0.00008529069,0.0017069108,0.0018598144,0.000084542815,0.00028742597,0.00024746542,0.0000072089483],"about_ca_topic_score_codex":0.00607259,"about_ca_topic_score_gemma":0.005985108,"teacher_disagreement_score":0.00607259,"about_ca_system_score_codex":0.0004027182,"about_ca_system_score_gemma":0.00044739305,"threshold_uncertainty_score":0.013190329},"labels":[],"label_agreement":null},{"id":"W2793624644","doi":"10.4018/978-1-60566-026-4.ch416","title":"Mobile Technology Usage in Business Relationships","year":2009,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Extranet; The Internet; Context (archaeology); Business; Electronic business; Mobile business development; Mobile technology; Business model; Knowledge management; Mobile device; Computer science; Telecommunications; World Wide Web; Marketing; Intranet; Mobile Web","score_opus":0.02953463229983156,"score_gpt":0.24846755746166918,"score_spread":0.21893292516183763,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2793624644","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.80820423,0.03047991,0.0023641821,0.007688057,0.0002256637,0.000087893604,0.000217606,0.000025318546,0.15070722],"genre_scores_gemma":[0.98739827,0.008198095,0.0004550915,0.0003929376,0.0001147072,0.00004882403,0.000052928634,0.000008545621,0.0033305227],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9971148,0.0016528169,0.00018796622,0.00020911593,0.0005755306,0.00025983184],"domain_scores_gemma":[0.99212295,0.00441417,0.0018970512,0.00015640615,0.0005195229,0.0008897951],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019036987,0.00023455231,0.00033962363,0.0021275065,0.002588745,0.0056116115,0.00043250367,0.0010503968,0.008386142],"category_scores_gemma":[0.0093062045,0.00017185103,0.00021589424,0.004702412,0.0015664271,0.004194095,0.0029105146,0.0013442258,0.0010304693],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017708041,0.0005155219,0.3258633,0.0008655681,0.000113701055,0.0017883604,0.19844425,0.00045351355,0.0007576493,0.11389106,0.0079191495,0.34921092],"study_design_scores_gemma":[0.000025327345,0.00045980382,0.46974972,0.0022961115,0.00013783462,0.0050417786,0.27796847,0.001113584,0.000567324,0.026129441,0.21640356,0.00010712696],"about_ca_topic_score_codex":0.0019788833,"about_ca_topic_score_gemma":0.0019881914,"teacher_disagreement_score":0.008386142,"about_ca_system_score_codex":0.0011125607,"about_ca_system_score_gemma":0.00070627773,"threshold_uncertainty_score":0.028054416},"labels":[],"label_agreement":null},{"id":"W2794433061","doi":"","title":"Quality of Website Services at Government Banks, NationalPrivate Banks and Local Government Banks in Indonesia:Customer Perspective Approach","year":2014,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Government (linguistics); Quality (philosophy); Service quality; Marketing; Service (business); Chinese financial system; Linear discriminant analysis; Finance; Computer science; Political science","score_opus":0.016013097989712576,"score_gpt":0.24246204669854424,"score_spread":0.22644894870883167,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2794433061","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99504685,0.00013744287,0.00021328125,0.0002692294,0.0000035608273,0.000008952431,0.00006634916,0.0000036645417,0.0042507364],"genre_scores_gemma":[0.99945766,0.000091864364,0.000076410084,0.000029246055,0.0000018940215,0.0000035982853,0.000030616735,0.0000011526174,0.00030765292],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987901,0.00040353124,0.000088205634,0.000091206806,0.00037004234,0.00025690914],"domain_scores_gemma":[0.9974987,0.000782473,0.0005739512,0.00005168971,0.00069028646,0.00040282315],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00090052944,0.00016722502,0.00029148787,0.0014228061,0.00085385935,0.0028774217,0.0002924772,0.0005714314,0.00413982],"category_scores_gemma":[0.0021251957,0.00016341827,0.00034575732,0.0021156198,0.0006158043,0.001565203,0.0009443068,0.00070931204,0.00029788318],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000954392,0.00029627487,0.95301247,0.00011626159,0.00005782131,0.0005694912,0.013124556,0.0004094034,0.0006255219,0.0019130356,0.0009496487,0.028830055],"study_design_scores_gemma":[0.0000049807804,0.00019421063,0.9272676,0.00007717846,0.00004020135,0.0005370429,0.06614128,0.0032212713,0.000377429,0.00045821865,0.0016564605,0.000024130875],"about_ca_topic_score_codex":0.0076176017,"about_ca_topic_score_gemma":0.009535695,"teacher_disagreement_score":0.0076176017,"about_ca_system_score_codex":0.0015260741,"about_ca_system_score_gemma":0.0008673812,"threshold_uncertainty_score":0.015146494},"labels":[],"label_agreement":null},{"id":"W2794714516","doi":"10.5539/hes.v8n2p29","title":"Evaluating the Service Quality of the Hotel Establishments in Sports Tourism With Regard to the Athletes","year":2018,"lang":"en","type":"article","venue":"Higher Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Athletes; Turkish; Psychology; Basketball; Quality (philosophy); Service quality; Scale (ratio); Test (biology); Applied psychology; Sample (material); Entertainment; Service (business); Football; Perception; Sports tourism; Advertising; Tourism; Physical therapy; Medicine; Marketing; Geography; Business; Political science","score_opus":0.12231718457020024,"score_gpt":0.39538246858513604,"score_spread":0.2730652840149358,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2794714516","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997825,0.0002135258,0.00017995875,0.00008068511,0.000007787043,0.000014124497,0.0000955854,0.0000019443098,0.0015815225],"genre_scores_gemma":[0.999295,0.00016828101,0.00017598183,0.000015293408,0.0000046733317,0.0000064079254,0.000092021866,8.0381477e-7,0.00024145062],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99909544,0.0002495363,0.00009768936,0.0000567458,0.00029064974,0.00020997139],"domain_scores_gemma":[0.997983,0.0002625721,0.00073269167,0.000051155173,0.0005651855,0.00040529814],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001092421,0.00019228781,0.00022022554,0.0008555436,0.0004881623,0.0011376521,0.0002262272,0.00023150137,0.0021829056],"category_scores_gemma":[0.002845712,0.00009117758,0.00042536098,0.0009686148,0.00030905823,0.0004885219,0.00070083665,0.0003379282,0.00019323047],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000108831846,0.00012812646,0.9731021,0.00022090373,0.00008998545,0.0002465149,0.0030082427,0.00022527891,0.0006052886,0.00018638538,0.0004092443,0.02166917],"study_design_scores_gemma":[0.0000017363651,0.00018435961,0.98587114,0.000045530833,0.000031318323,0.00014721732,0.012566079,0.0002668979,0.00018325284,0.000042202693,0.00065249926,0.0000076018146],"about_ca_topic_score_codex":0.00796079,"about_ca_topic_score_gemma":0.016654368,"teacher_disagreement_score":0.00796079,"about_ca_system_score_codex":0.00065212935,"about_ca_system_score_gemma":0.0008058797,"threshold_uncertainty_score":0.015828907},"labels":[],"label_agreement":null},{"id":"W2795375258","doi":"10.17722/ijme.v10i3.976","title":"Customer- Care: Is it really impactful on Service Organizations?","year":2018,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer base; Marketing; Officer; Profitability index; Loan; Customer retention; Customer advocacy; Service (business); Financial services; Finance; Service quality","score_opus":0.021157903323057507,"score_gpt":0.2878891997037422,"score_spread":0.2667312963806847,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2795375258","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.43030682,0.02527826,0.0014255599,0.33748612,0.0020871416,0.00022361639,0.00018005613,0.000100595615,0.20291181],"genre_scores_gemma":[0.9804357,0.004344046,0.00034638093,0.011366978,0.00050173764,0.000045768833,0.00003740641,0.000017162658,0.0029047558],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9904875,0.0056807483,0.00015089565,0.00029014476,0.0018099805,0.0015807465],"domain_scores_gemma":[0.97464377,0.010086614,0.003965196,0.0006505051,0.003670321,0.006983523],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0058454867,0.00026611178,0.0003963012,0.00082303194,0.0028710735,0.008449641,0.00093510066,0.002340346,0.0128050195],"category_scores_gemma":[0.022512583,0.00018652414,0.0003154252,0.00146018,0.0050161206,0.005265308,0.0040207915,0.0023601782,0.0009153229],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004730644,0.0009782679,0.17118439,0.0022819682,0.00015496834,0.0021356498,0.062040046,0.00018078386,0.0006745112,0.036191005,0.10341054,0.6202948],"study_design_scores_gemma":[0.000118734126,0.0013861114,0.31895146,0.006482031,0.00020298599,0.00200773,0.31844443,0.0005888687,0.0009945233,0.023506658,0.3271838,0.00013277658],"about_ca_topic_score_codex":0.005292734,"about_ca_topic_score_gemma":0.007659323,"teacher_disagreement_score":0.0128050195,"about_ca_system_score_codex":0.004732767,"about_ca_system_score_gemma":0.005532244,"threshold_uncertainty_score":0.042837024},"labels":[],"label_agreement":null},{"id":"W2795527271","doi":"10.1080/24704067.2018.1457969","title":"Should I Stay or Should I Go? Managing Sponsor Relations through Athlete Transgressions","year":2018,"lang":"en","type":"article","venue":"Journal of Global Sport Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Vulnerability (computing); Context (archaeology); Underpinning; Psychology; Process (computing); Social psychology; Public relations; Risk management; Business; Political science; Engineering; Computer security; Computer science; History","score_opus":0.06532662365638674,"score_gpt":0.3241503880926357,"score_spread":0.25882376443624894,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2795527271","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9331792,0.0005052727,0.0072067487,0.008390706,0.00013220665,0.00007467618,0.000014971387,0.000046746936,0.05044956],"genre_scores_gemma":[0.99489284,0.00017535636,0.0010075989,0.00021895373,0.00004516522,0.000020172356,0.000012205074,0.000008137896,0.003619622],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.989595,0.0069629415,0.00033918716,0.00060582056,0.0012940625,0.0012029868],"domain_scores_gemma":[0.97964877,0.0057196864,0.0067903656,0.0014604192,0.0016462535,0.004734437],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009538276,0.00025461044,0.00034627473,0.00084070547,0.007335076,0.008454548,0.0009984372,0.0019510754,0.0053211018],"category_scores_gemma":[0.032866985,0.00025373825,0.00025348147,0.000872975,0.0057752174,0.0058311364,0.0073584034,0.0035021785,0.00081981684],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00053274,0.0010111196,0.24918702,0.00025941402,0.00014168178,0.0073995986,0.35404885,0.0026624748,0.006062158,0.16050534,0.011007378,0.20718235],"study_design_scores_gemma":[0.00008775014,0.0012114261,0.08317654,0.00048209494,0.00009136491,0.004587243,0.6001077,0.008498136,0.002351831,0.09630791,0.20290595,0.00019202783],"about_ca_topic_score_codex":0.004197667,"about_ca_topic_score_gemma":0.009963047,"teacher_disagreement_score":0.009538276,"about_ca_system_score_codex":0.0023496759,"about_ca_system_score_gemma":0.004669429,"threshold_uncertainty_score":0.050443828},"labels":[],"label_agreement":null},{"id":"W2796136076","doi":"10.30958/ajbe.4.2.1","title":"The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation","year":2018,"lang":"en","type":"article","venue":"Athens Journal of Business & Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Business; Service (business); Reputation; Marketing; Sociology","score_opus":0.03282491348987362,"score_gpt":0.22095527225871275,"score_spread":0.18813035876883913,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2796136076","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982541,0.000058117126,0.00025063477,0.000050834147,0.0000030932529,0.0000051735738,0.000008307109,0.0000030557958,0.0013666353],"genre_scores_gemma":[0.99971277,0.000018704584,0.00010678005,0.000007419062,0.000004561211,0.0000017722939,0.0000057177945,0.0000010799856,0.00014125757],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975158,0.001277385,0.00014189606,0.00014101852,0.000584709,0.0003392153],"domain_scores_gemma":[0.97259957,0.017275047,0.0044465954,0.0010857857,0.0017325244,0.0028603915],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002525755,0.00020095108,0.00032960926,0.0005700991,0.0004293102,0.001275554,0.0002409443,0.00034553985,0.003544787],"category_scores_gemma":[0.01040498,0.00013269378,0.0004325059,0.00051490555,0.00070205465,0.00053644535,0.00091565,0.00073060987,0.0002237116],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00049031916,0.00038254145,0.9611367,0.000056166842,0.00015264614,0.0002678216,0.0021647506,0.00042118347,0.0035662686,0.000671629,0.00011389889,0.030576035],"study_design_scores_gemma":[0.0000043943846,0.0002635662,0.99703014,0.000009438046,0.000056692636,0.000108776854,0.0013657182,0.0005687839,0.00030175364,0.00013312287,0.0001467525,0.000010727283],"about_ca_topic_score_codex":0.0022584866,"about_ca_topic_score_gemma":0.003451635,"teacher_disagreement_score":0.003544787,"about_ca_system_score_codex":0.0004925968,"about_ca_system_score_gemma":0.00081762543,"threshold_uncertainty_score":0.013357639},"labels":[],"label_agreement":null},{"id":"W2796332962","doi":"10.1002/cjas.1487","title":"Partner Selection, Interorganizational Coordination, and New Service Development Success in the Financial Service Industry","year":2018,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; USable; Service (business); Compatibility (geochemistry); Selection (genetic algorithm); Industrial organization; Engineering; Computer science","score_opus":0.10753202918424468,"score_gpt":0.3160747252483219,"score_spread":0.20854269606407724,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2796332962","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99867517,0.00005704568,0.00017087636,0.00007467307,0.0000016061826,0.0000051400584,0.000009080261,0.0000021661588,0.0010041423],"genre_scores_gemma":[0.99984777,0.000015607364,0.000045200653,0.0000036302065,0.0000013827164,0.0000023146097,0.000008234657,4.683622e-7,0.000075350334],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99815696,0.00095486204,0.00012707828,0.00013005921,0.00035618374,0.0002749027],"domain_scores_gemma":[0.9818472,0.00635119,0.006724466,0.0005173544,0.0010413771,0.0035184522],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028545884,0.00017393178,0.00019576184,0.0011549976,0.0005860679,0.0014806857,0.00025131518,0.00024267528,0.003295439],"category_scores_gemma":[0.009763492,0.00012937828,0.00016643728,0.0010080232,0.0006965187,0.00080233545,0.0017238477,0.00047677758,0.00018660384],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006202973,0.00019625087,0.98860884,0.000013494384,0.000030382176,0.00012237737,0.001297488,0.0003306686,0.0002002453,0.0003422813,0.00013172909,0.008664195],"study_design_scores_gemma":[0.000010102525,0.00014892913,0.9924418,0.0000135873815,0.000011069781,0.00010337647,0.0049672127,0.0014648854,0.00013954687,0.0002689931,0.00042329132,0.0000072877706],"about_ca_topic_score_codex":0.0035119338,"about_ca_topic_score_gemma":0.0037730935,"teacher_disagreement_score":0.0035119338,"about_ca_system_score_codex":0.0007623654,"about_ca_system_score_gemma":0.0007885732,"threshold_uncertainty_score":0.015096664},"labels":[],"label_agreement":null},{"id":"W2796466564","doi":"10.1007/s12469-018-0175-5","title":"Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit","year":2018,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"Social Sciences and Humanities Research Council of Canada; Natural Sciences and Engineering Research Council of Canada","keywords":"Loyalty; Public transport; Transit (satellite); Business; Advertising; Exploratory research; Service (business); Marketing; Transport engineering; Psychology; Public relations; Political science; Engineering; Sociology","score_opus":0.03998409852856198,"score_gpt":0.24777046575430192,"score_spread":0.20778636722573995,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2796466564","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99964595,0.000017303135,0.000009717451,0.000045128432,0.0000017002941,0.000003988125,0.000013173703,3.2697648e-7,0.000262797],"genre_scores_gemma":[0.99946445,0.000036666264,0.000037497608,0.000040343977,0.0000038748294,0.000010034808,0.000032331525,0.0000010702774,0.0003735817],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988951,0.0005850785,0.000050107115,0.0000790963,0.00013818234,0.00025252588],"domain_scores_gemma":[0.9921096,0.0031034718,0.0023826947,0.0003896022,0.0006061885,0.0014084302],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021609222,0.0002640437,0.00047388545,0.00087436853,0.0025912344,0.0024665757,0.0006633827,0.00091258326,0.003750023],"category_scores_gemma":[0.0066967616,0.00064923277,0.0008516987,0.0011282073,0.0019062081,0.0014440392,0.0013737077,0.0019678036,0.00033678836],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026139704,0.0018571047,0.9628981,0.000034079676,0.00011977893,0.00026036677,0.029893033,0.000031670377,0.00048316212,0.00040187032,0.00018460743,0.0035748933],"study_design_scores_gemma":[0.000014387321,0.00065469847,0.9247106,0.000018078335,0.00006267636,0.000168474,0.073551305,0.00015154471,0.000113125774,0.000091268645,0.00045072052,0.000013245403],"about_ca_topic_score_codex":0.022848057,"about_ca_topic_score_gemma":0.04551482,"teacher_disagreement_score":0.022848057,"about_ca_system_score_codex":0.0012418985,"about_ca_system_score_gemma":0.0015981443,"threshold_uncertainty_score":0.045430183},"labels":[],"label_agreement":null},{"id":"W2800597024","doi":"10.1108/qmr-03-2016-0030","title":"Service recovery as an organizational capability","year":2018,"lang":"en","type":"article","venue":"Qualitative Market Research An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Construct (python library); Service recovery; Service (business); Knowledge management; Relevance (law); Originality; Scale (ratio); Construct validity; Identification (biology); Process management; Computer science; Business; Service quality; Marketing; Psychology; Social psychology","score_opus":0.10911949752523219,"score_gpt":0.44381019869570904,"score_spread":0.33469070117047683,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2800597024","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.67198163,0.0019722525,0.0734399,0.017676413,0.00013510573,0.00043807251,0.00015160763,0.00035432982,0.23385066],"genre_scores_gemma":[0.99348056,0.00026736318,0.0045557893,0.0002555305,0.000018946372,0.000037150425,0.000038911854,0.000009037511,0.0013367024],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99487853,0.0024273857,0.00035566348,0.00041082062,0.001055823,0.0008717542],"domain_scores_gemma":[0.9885338,0.0044969893,0.0027183874,0.0014024614,0.0015134736,0.0013349137],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039178203,0.0003226653,0.00024049584,0.0022679046,0.0016564204,0.0038755399,0.00085839664,0.0008002696,0.004121486],"category_scores_gemma":[0.009056702,0.00011565138,0.00044478127,0.001313246,0.008874991,0.0050409255,0.005797731,0.0012383767,0.00039511066],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012395188,0.0006513924,0.06553046,0.0014707588,0.00012634623,0.0012069693,0.06731744,0.0060343915,0.004080364,0.5572774,0.0046835174,0.29149714],"study_design_scores_gemma":[0.00005727545,0.0011189434,0.12447423,0.0033477559,0.00015331697,0.0037916943,0.22197479,0.01736055,0.0055263317,0.39678928,0.22514802,0.00025771974],"about_ca_topic_score_codex":0.0019331585,"about_ca_topic_score_gemma":0.001592277,"teacher_disagreement_score":0.004121486,"about_ca_system_score_codex":0.0019402796,"about_ca_system_score_gemma":0.0037594726,"threshold_uncertainty_score":0.020719647},"labels":[],"label_agreement":null},{"id":"W2801428084","doi":"","title":"CUSTOMER RELATIONSHIP MANAGEMENT STRATEGY (A TEACHING CASE STUDY)","year":2017,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer relationship management; Business; Curriculum; Competitive advantage; Process management; Marketing; Engineering management; Computer science; Knowledge management; Operations management; Engineering; Economics","score_opus":0.19583837828688086,"score_gpt":0.435334716085206,"score_spread":0.23949633779832516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2801428084","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9307215,0.00035135477,0.0075490735,0.0058575994,0.00012687455,0.00046393537,0.00017884537,0.00013122045,0.054619417],"genre_scores_gemma":[0.94804525,0.00063918147,0.0086025875,0.0013631996,0.00008386535,0.000258172,0.00012029184,0.000043011638,0.040844385],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99854493,0.00068098895,0.00004971687,0.00013260626,0.00024276685,0.00034904026],"domain_scores_gemma":[0.9975115,0.0010228932,0.00018270598,0.00011150776,0.0002478527,0.00092366827],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001185286,0.00038201065,0.00028659767,0.00068302406,0.0043320716,0.0020331107,0.001592158,0.003705705,0.010167157],"category_scores_gemma":[0.0034664662,0.00028763074,0.00029079476,0.0008282867,0.0010897544,0.0012070776,0.0013650176,0.0019217911,0.0025154492],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006873103,0.03012788,0.03214107,0.0009991023,0.00006317935,0.12417329,0.29034722,0.0072905472,0.013476934,0.05225437,0.079834156,0.36860493],"study_design_scores_gemma":[0.00059828686,0.006406716,0.034417074,0.00069520867,0.00006482613,0.06696343,0.42821527,0.020984793,0.01943896,0.009641805,0.41237482,0.00019866083],"about_ca_topic_score_codex":0.005786769,"about_ca_topic_score_gemma":0.014916828,"teacher_disagreement_score":0.010167157,"about_ca_system_score_codex":0.0028718794,"about_ca_system_score_gemma":0.0019920338,"threshold_uncertainty_score":0.034012496},"labels":[],"label_agreement":null},{"id":"W2801628736","doi":"10.17722/ijme.v10i3.433","title":"Brand placements in Films and Television: An effective marketing communication strategy to influence customers","year":2018,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Advertising; Marketing communication; Brand strategy; Marketing management","score_opus":0.013378436073747052,"score_gpt":0.28994360414842735,"score_spread":0.2765651680746803,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2801628736","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9069277,0.0012894386,0.005711665,0.0027144148,0.0001251091,0.00023141432,0.00005693144,0.00010720535,0.08283608],"genre_scores_gemma":[0.9875881,0.0011502501,0.0047514504,0.00033121012,0.00011918129,0.00006193449,0.000032656015,0.000014993736,0.005950271],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9994531,0.00023014977,0.000018653149,0.000037107504,0.00019999879,0.00006092328],"domain_scores_gemma":[0.9987226,0.0005348356,0.00034146418,0.00005132233,0.00016567747,0.00018406913],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00094094424,0.0003763391,0.00016305919,0.00057671237,0.0008071489,0.002222874,0.00021049855,0.00052426214,0.0060123634],"category_scores_gemma":[0.0018645508,0.00012354681,0.00014864106,0.00045178327,0.00036440365,0.0012148145,0.0006208964,0.0006227312,0.00071817695],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029361513,0.002517322,0.16036202,0.0009106131,0.00013798109,0.0010437438,0.023772286,0.0006039326,0.03591827,0.0069653993,0.009138277,0.75833654],"study_design_scores_gemma":[0.0001610987,0.0053267423,0.7574786,0.00093659863,0.00060216186,0.0030206684,0.061654024,0.0061578862,0.024057943,0.0082675,0.13211659,0.00022011097],"about_ca_topic_score_codex":0.00075196964,"about_ca_topic_score_gemma":0.0015787174,"teacher_disagreement_score":0.0060123634,"about_ca_system_score_codex":0.0003508337,"about_ca_system_score_gemma":0.00048799737,"threshold_uncertainty_score":0.02011329},"labels":[],"label_agreement":null},{"id":"W2801857624","doi":"10.1002/mar.21094","title":"Understanding cross‐product purchase intention in an IT brand extension context","year":2018,"lang":"en","type":"article","venue":"Psychology and Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Continuance; Brand extension; Product (mathematics); Advertising; Expectancy theory; Context (archaeology); Marketing; Brand awareness; Perception; Psychology; Business; Social psychology; Mathematics","score_opus":0.1323753394340931,"score_gpt":0.3583471653973482,"score_spread":0.22597182596325507,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2801857624","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99849355,0.000025511757,0.00023004024,0.000022673323,6.986306e-7,0.0000035128367,0.0000044106496,0.0000013922856,0.00121815],"genre_scores_gemma":[0.9996915,0.000023855171,0.0001418676,0.0000087596645,9.1557126e-7,0.0000018566443,0.000010647601,5.804958e-7,0.000119957345],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99983823,0.00005739337,0.000010566473,0.000022930224,0.000038242102,0.00003260761],"domain_scores_gemma":[0.9978709,0.0011618033,0.00046915494,0.00010359622,0.00022086178,0.00017364563],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00065863936,0.0001467434,0.00014643211,0.0006238486,0.0003275846,0.0015179383,0.00017785297,0.00044286688,0.0032784832],"category_scores_gemma":[0.0023740388,0.00015359958,0.00025582587,0.00043381652,0.00041965971,0.001615062,0.0007087583,0.0005568171,0.00015164356],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022852152,0.0009194574,0.9337828,0.00009993245,0.000067006105,0.0003977374,0.020011052,0.00076688087,0.006273576,0.0044638757,0.0001770719,0.032812096],"study_design_scores_gemma":[0.000008518932,0.0003822411,0.9683022,0.000053465228,0.000052726362,0.00019081194,0.021397773,0.0058645746,0.0009927632,0.0015499954,0.0011858698,0.000019162828],"about_ca_topic_score_codex":0.0044105006,"about_ca_topic_score_gemma":0.005572873,"teacher_disagreement_score":0.0044105006,"about_ca_system_score_codex":0.00042790035,"about_ca_system_score_gemma":0.00034304152,"threshold_uncertainty_score":0.010967672},"labels":[],"label_agreement":null},{"id":"W2802985988","doi":"10.5539/ijms.v10n2p95","title":"Examining New Product Financial Performance Through Marketing Intelligence Quality, Customer Interaction Capabilities and Customer-Centric Commitment on Jordan’s Micro Retail Fashions","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Quality (philosophy); Market intelligence; Product (mathematics); Customer orientation; Market orientation; Customer satisfaction; Conceptual model; Entrepreneurship; Computer science","score_opus":0.09295746442771649,"score_gpt":0.3363975351359078,"score_spread":0.24344007070819132,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2802985988","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985555,0.000009595619,0.000019376015,0.000016568394,3.6661683e-7,0.0000025178097,0.000015750966,5.185977e-7,0.0013798546],"genre_scores_gemma":[0.999175,0.00002022079,0.000045521476,0.000008811806,0.0000015664962,0.0000038406056,0.00004224136,6.5394937e-7,0.00070215337],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99960107,0.00011965231,0.000025189935,0.000038698476,0.0001317754,0.000083680345],"domain_scores_gemma":[0.9976255,0.00064646057,0.00074230216,0.0001048218,0.00055417133,0.00032665735],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00096495886,0.00018886983,0.0001698604,0.0011023255,0.00068436924,0.0014750191,0.0002877347,0.00021590908,0.0042324797],"category_scores_gemma":[0.0018984646,0.00008849883,0.00022041085,0.0014398235,0.0005858115,0.00082519697,0.0008453872,0.00042202222,0.0004978167],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008745889,0.00038623388,0.97928876,0.000024839192,0.000023468789,0.0002453091,0.003107648,0.00044007218,0.000628654,0.00051294663,0.00021394524,0.015040673],"study_design_scores_gemma":[0.0000026322557,0.00016341476,0.986603,0.000017934262,0.000013493616,0.000061018753,0.010872874,0.0008484831,0.00050921977,0.00012962121,0.00077220204,0.0000060077186],"about_ca_topic_score_codex":0.0060258056,"about_ca_topic_score_gemma":0.013316067,"teacher_disagreement_score":0.0060258056,"about_ca_system_score_codex":0.0008638737,"about_ca_system_score_gemma":0.00072318263,"threshold_uncertainty_score":0.014159024},"labels":[],"label_agreement":null},{"id":"W2805185291","doi":"10.1108/ijbm-06-2017-0118","title":"Image, performance, attitudes, trust, and loyalty in financial services","year":2018,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Cambrian College; University of Manitoba; University Canada West","funders":"","keywords":"Loyalty; Structural equation modeling; Financial services; Marketing; Psychology; Service (business); Compensation (psychology); Originality; Affect (linguistics); Loyalty business model; Test (biology); Quality (philosophy); Social psychology; Service quality; Business; Finance; Computer science","score_opus":0.009846163871824479,"score_gpt":0.2566842417367706,"score_spread":0.24683807786494616,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2805185291","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9978764,0.00006275402,0.00011914563,0.000121983074,0.000003481027,0.00000934471,0.000011909149,0.0000012595812,0.00179369],"genre_scores_gemma":[0.99964905,0.000032271535,0.00007756822,0.000038996834,0.0000030252083,0.000004934857,0.000011297852,5.7765857e-7,0.00018228438],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99886036,0.0004316321,0.00008679588,0.000060162012,0.00035892206,0.00020211753],"domain_scores_gemma":[0.9916653,0.0029173202,0.0030871665,0.0002682674,0.00079397584,0.001267937],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021549044,0.00015933599,0.00019963583,0.00059183274,0.0006984996,0.0018885469,0.00022438384,0.0004166049,0.0028975399],"category_scores_gemma":[0.007768221,0.0001286905,0.00038293205,0.00052355055,0.0008789774,0.00068067113,0.0007832193,0.0011261721,0.00017547599],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024354862,0.0012646149,0.9717677,0.0000771746,0.00008776132,0.00007787497,0.00289253,0.0003079853,0.0006875674,0.0009203546,0.00023444882,0.021438498],"study_design_scores_gemma":[0.000008018789,0.00031705687,0.9941555,0.000032818174,0.00003807396,0.00008241664,0.0035026255,0.00083537586,0.00032367153,0.00038916926,0.0003041103,0.000011159731],"about_ca_topic_score_codex":0.0049665174,"about_ca_topic_score_gemma":0.006507228,"teacher_disagreement_score":0.0049665174,"about_ca_system_score_codex":0.0011092923,"about_ca_system_score_gemma":0.0008828999,"threshold_uncertainty_score":0.0113963485},"labels":[],"label_agreement":null},{"id":"W2807325028","doi":"10.5430/jbar.v7n2p9","title":"Assessment of Residential Satisfaction and Influence Mechanism——A Case Study of Jinan City","year":2018,"lang":"en","type":"article","venue":"Journal of Business Administration Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Natural Science Foundation of China","keywords":"Residential area; Business; Regression analysis; Service (business); Questionnaire; Environmental economics; Marketing; Civil engineering; Engineering; Mathematics; Statistics; Economics","score_opus":0.10219072665086124,"score_gpt":0.4164387550706821,"score_spread":0.3142480284198209,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2807325028","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9987766,0.000028448732,0.00017572724,0.000041965584,0.0000014329137,0.000019413603,0.000021703961,0.0000023277655,0.00093235465],"genre_scores_gemma":[0.9988674,0.00006016835,0.00043168082,0.000014407101,0.0000021031722,0.000010436812,0.000039281582,0.0000015932255,0.0005729525],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99945384,0.00024065399,0.000032040076,0.0000664821,0.00009720556,0.000109790075],"domain_scores_gemma":[0.99936336,0.0002085187,0.00008444021,0.00006789052,0.0001591137,0.000116569165],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010647897,0.00021739182,0.00029992987,0.0010566607,0.0021372817,0.0010887696,0.00067184714,0.0005092885,0.001074445],"category_scores_gemma":[0.0008924765,0.00021273234,0.00036039192,0.0020738838,0.00076295086,0.0006022758,0.00091258157,0.000502106,0.000079239915],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026261553,0.001992758,0.86290133,0.00023057158,0.00010185346,0.02810229,0.04354208,0.0056452774,0.0029890283,0.004806301,0.001695605,0.047730252],"study_design_scores_gemma":[0.0000377566,0.00058146927,0.8306973,0.000058815876,0.00011119731,0.0034021717,0.12116562,0.032180734,0.002608731,0.0008615321,0.00821289,0.00008169328],"about_ca_topic_score_codex":0.056987192,"about_ca_topic_score_gemma":0.09517413,"teacher_disagreement_score":0.056987192,"about_ca_system_score_codex":0.0026671928,"about_ca_system_score_gemma":0.0014949163,"threshold_uncertainty_score":0.11331099},"labels":[],"label_agreement":null},{"id":"W2808800471","doi":"10.3390/jrfm11030031","title":"What Makes Management Control Information Useful in Buyer–Supplier Relationships?","year":2018,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Ministerio de Asuntos Económicos y Transformación Digital, Gobierno de España; Consejería de Economía, Innovación, Ciencia y Empleo, Junta de Andalucía","keywords":"Purchasing; Scope (computer science); Control (management); Information sharing; Business; Database transaction; Knowledge management; Asset (computer security); Transactional leadership; Management control system; Transaction data; Computer science; Process management; Marketing; Database; Economics; World Wide Web; Computer security","score_opus":0.012186308562055508,"score_gpt":0.21708631118240623,"score_spread":0.2049000026203507,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2808800471","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9578658,0.0020990598,0.005073702,0.007208699,0.000050161074,0.00007685854,0.000114261224,0.00006700755,0.027444514],"genre_scores_gemma":[0.998343,0.00037084977,0.0008741398,0.00013832808,0.000055362023,0.000011422212,0.000028340648,0.00001185952,0.00016675305],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.982127,0.010418278,0.00084118114,0.0007968074,0.004812681,0.0010041031],"domain_scores_gemma":[0.8228214,0.11985746,0.035839308,0.009520221,0.007929562,0.004032126],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016237188,0.00036362736,0.00048449406,0.003012173,0.0014927911,0.009753737,0.0009606622,0.0020514764,0.0026320044],"category_scores_gemma":[0.11473746,0.000581385,0.00041087382,0.0031718097,0.0032918467,0.010510463,0.0018540246,0.0010628281,0.00046909053],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00092576456,0.00086799037,0.57739276,0.00090257445,0.00043974927,0.0011873575,0.03606118,0.002245031,0.0026039723,0.017516615,0.0026552805,0.3572017],"study_design_scores_gemma":[0.00020672388,0.0012064764,0.8461712,0.0016383287,0.00050981494,0.00211326,0.055091344,0.012466748,0.005023616,0.05607226,0.019274328,0.00022584452],"about_ca_topic_score_codex":0.001700355,"about_ca_topic_score_gemma":0.0020659715,"teacher_disagreement_score":0.016237188,"about_ca_system_score_codex":0.0015700497,"about_ca_system_score_gemma":0.0020136128,"threshold_uncertainty_score":0.08587146},"labels":[],"label_agreement":null},{"id":"W2809156266","doi":"10.1108/ijbm-05-2017-0097","title":"Positive moods and word-of-mouth in the banking industry","year":2018,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Word of mouth; Value (mathematics); Mediation; Marketing; Context (archaeology); Structural equation modeling; Mood; Psychology; Perception; Business; Originality; Sample (material); Social psychology; Advertising; Computer science; Sociology","score_opus":0.019395776751778077,"score_gpt":0.2814149542738854,"score_spread":0.26201917752210735,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2809156266","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99773335,0.00016141305,0.00014061225,0.00015211162,0.000008000395,0.000012676047,0.000022983671,0.0000029053344,0.0017660088],"genre_scores_gemma":[0.99962664,0.00006164414,0.00009335189,0.000038372382,0.00000729094,0.0000061269416,0.000013695751,8.5701527e-7,0.00015207664],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991117,0.00040654634,0.000079510995,0.00009847865,0.00018829813,0.00011533245],"domain_scores_gemma":[0.9922941,0.0025675765,0.0036821228,0.00020375311,0.0005218552,0.0007305522],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011729404,0.0001665627,0.00025221967,0.000596505,0.0005804462,0.0017156451,0.0001934126,0.0004252799,0.003969884],"category_scores_gemma":[0.007674535,0.00017686113,0.00030069603,0.00041049678,0.00066709856,0.0005697949,0.00090697396,0.0006333309,0.00027864103],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021930072,0.00033225783,0.9571875,0.00022073761,0.00007884834,0.0004892151,0.008485675,0.00013443724,0.0030019183,0.00037641558,0.00043131225,0.029042449],"study_design_scores_gemma":[0.000008628897,0.00018157631,0.990177,0.00004152454,0.000028969427,0.00020122946,0.007929487,0.00040798704,0.00027236238,0.0002751766,0.0004607772,0.000015307729],"about_ca_topic_score_codex":0.0014150834,"about_ca_topic_score_gemma":0.0023021311,"teacher_disagreement_score":0.003969884,"about_ca_system_score_codex":0.00045509983,"about_ca_system_score_gemma":0.00041914155,"threshold_uncertainty_score":0.0132805705},"labels":[],"label_agreement":null},{"id":"W2810439509","doi":"10.1504/ijebr.2018.10014172","title":"Examining the factors affecting the adoption of e-health innovative technology","year":2018,"lang":"en","type":"article","venue":"International Journal of Economics and Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Incentive; Government (linguistics); Health care; Technology acceptance model; Marketing; Conceptual framework; Business; Usability; Psychology; Knowledge management; Economics; Economic growth; Computer science; Sociology","score_opus":0.14802011661567002,"score_gpt":0.3681440215255884,"score_spread":0.22012390490991837,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2810439509","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99830186,0.00010814832,0.00018766253,0.00017283058,0.000002247387,0.00003702749,0.00003124367,0.0000022211916,0.0011567235],"genre_scores_gemma":[0.9994499,0.0001042229,0.00022741719,0.00002972557,0.0000032746043,0.000009413162,0.000034243298,0.0000011359948,0.0001407466],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9961026,0.0015483135,0.0005033877,0.00019007766,0.0009856063,0.0006701595],"domain_scores_gemma":[0.9542458,0.027338399,0.011755312,0.0008585803,0.0036119358,0.0021898912],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0043658754,0.00025620006,0.00023628738,0.0014708261,0.00066548947,0.001957955,0.0004098561,0.00072918326,0.002094522],"category_scores_gemma":[0.032628577,0.00025388636,0.00063546863,0.0017910047,0.0010346476,0.0010577202,0.00075073773,0.001284773,0.00021517908],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003170426,0.00027392505,0.99375665,0.000024354627,0.00004189694,0.000055824483,0.001015964,0.0001096056,0.000107872685,0.00019328494,0.00003610654,0.004352822],"study_design_scores_gemma":[0.0000031275288,0.0001004675,0.9960025,0.000024943765,0.000030024776,0.00006030531,0.0026783554,0.0006551801,0.00013413289,0.00009878179,0.0002044393,0.000007727351],"about_ca_topic_score_codex":0.018852744,"about_ca_topic_score_gemma":0.023182241,"teacher_disagreement_score":0.018852744,"about_ca_system_score_codex":0.0012975358,"about_ca_system_score_gemma":0.0028178536,"threshold_uncertainty_score":0.037486017},"labels":[],"label_agreement":null},{"id":"W2811411614","doi":"10.7193/dm.090.55.73","title":"Les effets des activités promotionnelles et du service logistique sur la satisfaction et l’engagement des détaillants","year":2018,"lang":"fr","type":"article","venue":"Décisions Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Political science; Humanities; Philosophy","score_opus":0.0660154138340096,"score_gpt":0.3202065244962561,"score_spread":0.2541911106622465,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2811411614","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9867508,0.00072261685,0.000776537,0.00052638067,0.000022784676,0.0000627741,0.00020131632,0.000021866383,0.0109149255],"genre_scores_gemma":[0.9915195,0.00071586896,0.0009993813,0.0001572776,0.000027743226,0.00010150557,0.0002498677,0.000014611234,0.0062141316],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9971739,0.001483548,0.00011728956,0.00019929737,0.00064504397,0.00038087298],"domain_scores_gemma":[0.97956973,0.014610535,0.0023098106,0.00057112344,0.0014746952,0.0014641089],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026658322,0.00043449606,0.00044204528,0.000698068,0.0006187732,0.0018046251,0.00041115005,0.000732354,0.015032608],"category_scores_gemma":[0.010319836,0.0002396142,0.0007235838,0.0008294521,0.00067849626,0.00082938134,0.0007498111,0.001125661,0.0012478213],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0060083847,0.003256594,0.6852463,0.0020562483,0.0007070154,0.000515751,0.013313822,0.0015594681,0.015817195,0.0023277737,0.0021831235,0.26700848],"study_design_scores_gemma":[0.000085414315,0.001992973,0.97919524,0.0002534692,0.00024133828,0.0001143431,0.0077891396,0.0008478232,0.0020874878,0.00064883655,0.006712993,0.000031062285],"about_ca_topic_score_codex":0.0062844027,"about_ca_topic_score_gemma":0.00989863,"teacher_disagreement_score":0.015032608,"about_ca_system_score_codex":0.00073616893,"about_ca_system_score_gemma":0.0014158114,"threshold_uncertainty_score":0.050289094},"labels":[],"label_agreement":null},{"id":"W28399489","doi":"10.1016/j.addbeh.2017.04.004","title":"The Relationship Between Leisure Traveler's hotel Attribute Satisfaction and Overall Satisfaction","year":2013,"lang":"en","type":"article","venue":"FIU hospitality review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Institut National de Santé Publique du Québec","keywords":"Leisure satisfaction; Antecedent (behavioral psychology); Customer satisfaction; Consumer satisfaction; Marketing; Business; Psychology; Advertising; Social psychology","score_opus":0.051296138224213327,"score_gpt":0.2795442331665277,"score_spread":0.22824809494231438,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W28399489","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.16332978,0.8292215,0.0005114249,0.0010368124,0.00030099458,0.000055410736,0.0008173816,0.000011494896,0.0047151754],"genre_scores_gemma":[0.5343073,0.46090814,0.00080790743,0.00035743118,0.00026983683,0.000051350802,0.0011069365,0.000006550062,0.0021845037],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99957293,0.00015501556,0.00006888811,0.00005751011,0.00011312264,0.000032601194],"domain_scores_gemma":[0.9974106,0.0011229062,0.00058698154,0.00005243457,0.0007060666,0.000121055295],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013516035,0.00023232703,0.0005463694,0.0010271408,0.00015177521,0.0006025717,0.00026264944,0.00026963308,0.002020872],"category_scores_gemma":[0.0025804327,0.00012708592,0.00086404453,0.0014163859,0.00017381275,0.00023518155,0.00017964732,0.00055309274,0.0002137434],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00060527975,0.00014540285,0.6015604,0.009276059,0.0035668116,0.00018786259,0.00021767145,0.00016692122,0.00078800455,0.00033182482,0.006123913,0.37702993],"study_design_scores_gemma":[0.000016195845,0.00053541013,0.9807961,0.0016036811,0.0016830694,0.00040057956,0.00031339945,0.00010432476,0.00033351878,0.00006144668,0.014138595,0.000013751439],"about_ca_topic_score_codex":0.010390825,"about_ca_topic_score_gemma":0.021597566,"teacher_disagreement_score":0.010390825,"about_ca_system_score_codex":0.00042089427,"about_ca_system_score_gemma":0.000907567,"threshold_uncertainty_score":0.020660698},"labels":[],"label_agreement":null},{"id":"W2883509207","doi":"10.5539/ass.v14n8p76","title":"The Mediating Role of Customers' Satisfaction on the Effect of CRM on Long-Term Customers Loyalty in the Banking Sector in the Palestinian Territory","year":2018,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty; Customer satisfaction; Marketing; Loyalty business model; Order (exchange); Service (business); Competitive advantage; Service quality; Customer relationship management; Term (time)","score_opus":0.014229415377589235,"score_gpt":0.2715324685683647,"score_spread":0.25730305319077545,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2883509207","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.991572,0.00037868638,0.00025239788,0.0004362758,0.000016344537,0.000011603583,0.000053661024,0.000005142855,0.0072739273],"genre_scores_gemma":[0.9992581,0.00015198,0.00006276778,0.00004383862,0.0000062502418,0.000004722418,0.000024835997,8.1858525e-7,0.00044680436],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99885106,0.00054052495,0.000055559758,0.00009799181,0.00014204279,0.00031272206],"domain_scores_gemma":[0.9973832,0.001396986,0.00046064763,0.00009876385,0.00033859332,0.00032181886],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013901601,0.00038137368,0.00037613322,0.000699081,0.0009488672,0.002024152,0.00036292,0.00048461987,0.008669181],"category_scores_gemma":[0.0033930421,0.00021266052,0.00071369123,0.0007305312,0.000722002,0.0007992168,0.0014210133,0.0008775042,0.0004026017],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003838198,0.0005725627,0.93317884,0.00024589853,0.000327418,0.0012500185,0.0069530727,0.0008110829,0.0013589736,0.006232153,0.0008564868,0.047829606],"study_design_scores_gemma":[0.000021639982,0.0002651706,0.9832962,0.00018296605,0.00023790284,0.00027009676,0.0109346695,0.0015563286,0.00047804049,0.0009717823,0.0017660271,0.000019259409],"about_ca_topic_score_codex":0.010275185,"about_ca_topic_score_gemma":0.009182073,"teacher_disagreement_score":0.010275185,"about_ca_system_score_codex":0.0007352946,"about_ca_system_score_gemma":0.0021133793,"threshold_uncertainty_score":0.029001236},"labels":[],"label_agreement":null},{"id":"W2884024273","doi":"10.1002/ijop.12515","title":"Perceived competence and impression management: Testing the mediating and moderating mechanisms","year":2018,"lang":"en","type":"article","venue":"International Journal of Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Impression management; Psychology; Competence (human resources); Social psychology; Impression; Business","score_opus":0.04235490284445028,"score_gpt":0.32000465233645325,"score_spread":0.277649749492003,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2884024273","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984268,0.00009024197,0.00024840067,0.000072215196,0.000008134341,0.000045259734,0.000024274032,0.0000018173084,0.0010830322],"genre_scores_gemma":[0.9994265,0.000054264172,0.0002648144,0.000020302756,0.000009274798,0.000052288964,0.00002726532,0.0000014593204,0.00014375291],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99406105,0.003649939,0.00026641318,0.00043404408,0.0009089854,0.0006795778],"domain_scores_gemma":[0.95945466,0.02860673,0.004839269,0.0016799804,0.0022609022,0.0031585216],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010632639,0.00061799,0.0007409814,0.001134405,0.0009870008,0.0015662214,0.0005482613,0.00054764474,0.0026078296],"category_scores_gemma":[0.03107164,0.00036612802,0.00078334025,0.000633365,0.001447836,0.0009560479,0.0026865848,0.00119543,0.00017342405],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003822798,0.00083536294,0.97261614,0.00013002931,0.00024744627,0.0001212788,0.007749939,0.0000665611,0.001133078,0.0004773642,0.00006146439,0.016179014],"study_design_scores_gemma":[0.00003452681,0.0005586243,0.9946525,0.000045675682,0.0001179667,0.00007787744,0.0031578033,0.0005623032,0.00036420103,0.00027826792,0.00013860494,0.0000115324865],"about_ca_topic_score_codex":0.004187347,"about_ca_topic_score_gemma":0.0054726293,"teacher_disagreement_score":0.010632639,"about_ca_system_score_codex":0.0007430497,"about_ca_system_score_gemma":0.0016600317,"threshold_uncertainty_score":0.05623144},"labels":[],"label_agreement":null},{"id":"W2885654834","doi":"","title":"Examining Hotel Loyalty Members' Satisfaction Based on Involvement, Engagement, and Value Co-Creation Behavior","year":2018,"lang":"en","type":"dissertation","venue":"The Atrium (University of Guelph)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Co-creation; Value (mathematics); Business; Marketing; Value creation; Psychology; Advertising; Business administration; Computer science","score_opus":0.0373670715718736,"score_gpt":0.2669025849290908,"score_spread":0.2295355133572172,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2885654834","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974093,0.00003748154,0.00014289719,0.000055170167,0.0000026266728,0.000014796588,0.000046910543,0.0000024681449,0.0022885124],"genre_scores_gemma":[0.9990553,0.000040235416,0.0001822458,0.000024981595,0.0000049872547,0.000020933066,0.00012509205,0.000001438981,0.00054470997],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99885166,0.0004721677,0.00009286031,0.000056469835,0.0003204156,0.00020639403],"domain_scores_gemma":[0.99276567,0.0022407216,0.002220324,0.00023122542,0.001199556,0.0013424753],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017554424,0.00020424169,0.00029234783,0.0008941367,0.0005697425,0.0014089134,0.00026608564,0.00036079445,0.0034935295],"category_scores_gemma":[0.0057965326,0.00011291026,0.00045124997,0.0011147535,0.00036408418,0.00061688427,0.0009519831,0.00071969384,0.00038784108],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000118317424,0.00039479297,0.9822397,0.000031040727,0.000058584894,0.000028309061,0.0013076839,0.000098910066,0.0003497575,0.00014700806,0.00019328839,0.015032515],"study_design_scores_gemma":[0.000003305267,0.00020695238,0.995729,0.000012108176,0.000020580757,0.000033841894,0.0031049433,0.00036400146,0.00015128603,0.00006219363,0.0003059112,0.000005789141],"about_ca_topic_score_codex":0.0030223816,"about_ca_topic_score_gemma":0.006982785,"teacher_disagreement_score":0.0034935295,"about_ca_system_score_codex":0.00048321346,"about_ca_system_score_gemma":0.00054474466,"threshold_uncertainty_score":0.011686981},"labels":[],"label_agreement":null},{"id":"W2885942563","doi":"10.5267/j.msl.2018.7.004","title":"Application of social exchange theory on relationship marketing dynamism from higher education service destination loyalty perspective","year":2018,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Dynamism; Perspective (graphical); Social exchange theory; Loyalty; Marketing; Business; Service (business); Relationship marketing; Services marketing; Loyalty business model; Marketing management; Psychology; Service quality; Social psychology; Computer science; Epistemology","score_opus":0.021338769601456153,"score_gpt":0.2759413539439654,"score_spread":0.25460258434250926,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2885942563","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.41050285,0.002986148,0.29171056,0.025348604,0.00023696224,0.0004615145,0.0002558903,0.00010395516,0.26839352],"genre_scores_gemma":[0.9903544,0.00064669957,0.0064808014,0.0002600216,0.000064910935,0.00011882064,0.000033470562,0.0000059135537,0.0020348607],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99816245,0.0011985917,0.00006839371,0.00015383451,0.00027603045,0.00014068373],"domain_scores_gemma":[0.9962244,0.002730511,0.00041187316,0.0001761741,0.00029707517,0.00016004314],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022596547,0.00037125553,0.00032462674,0.0015388275,0.0010909089,0.0027483369,0.00057339855,0.0009871433,0.004957028],"category_scores_gemma":[0.0040604887,0.00021558486,0.0005993564,0.0014149898,0.0032176462,0.005155596,0.0017353087,0.001305838,0.00017847728],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000031889667,0.00012057885,0.01189576,0.00012605068,0.00006260783,0.0003550488,0.005249884,0.0037492632,0.00031108418,0.9461078,0.0008798339,0.03111026],"study_design_scores_gemma":[0.00004697637,0.00017706293,0.023050882,0.00024707036,0.000076740995,0.0006674967,0.0104075195,0.039127104,0.00029590906,0.9101947,0.015664572,0.00004397444],"about_ca_topic_score_codex":0.0016715036,"about_ca_topic_score_gemma":0.0012608699,"teacher_disagreement_score":0.004957028,"about_ca_system_score_codex":0.0023638401,"about_ca_system_score_gemma":0.0016052825,"threshold_uncertainty_score":0.017150998},"labels":[],"label_agreement":null},{"id":"W2887716645","doi":"10.1155/2018/4682591","title":"Public Transit Loyalty Modeling Considering the Effect of Passengers’ Emotional Value: A Case Study in Xiamen, China","year":2018,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Fundamental Research Funds for the Central Universities","keywords":"Loyalty; Public transport; Value (mathematics); Service (business); Structural equation modeling; Willingness to pay; Marketing; Index (typography); Perception; Business; Goodness of fit; Order (exchange); Construct (python library); Survey data collection; Advertising; Psychology; Transport engineering; Statistics; Economics; Engineering; Computer science; Mathematics; Microeconomics; Finance","score_opus":0.032760954820392145,"score_gpt":0.27918151005339154,"score_spread":0.24642055523299938,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2887716645","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99792886,0.00005738908,0.0013266861,0.00009037675,0.0000025453974,0.00001725718,0.00003836472,0.000008397645,0.00053003884],"genre_scores_gemma":[0.99818265,0.000091068614,0.00091332936,0.000011315706,0.0000031532602,0.000021484642,0.00008340469,0.000002587106,0.0006910777],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9994541,0.00022726723,0.000027297607,0.00007567686,0.00006360717,0.00015207069],"domain_scores_gemma":[0.9988237,0.00067858066,0.00011723224,0.00007218096,0.00022551765,0.00008266871],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018925329,0.0005921967,0.0005205741,0.0010532311,0.00091125217,0.0013205417,0.00127036,0.00096379477,0.0016161483],"category_scores_gemma":[0.0018445486,0.00035388296,0.0012438732,0.0012648152,0.00045512326,0.00114362,0.0008633285,0.00079099694,0.00009278318],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044646038,0.0020252299,0.6019048,0.00027995853,0.00030324247,0.0058164974,0.0042686076,0.32290956,0.0028997397,0.008578009,0.001789,0.04877891],"study_design_scores_gemma":[0.000028414192,0.00024104431,0.09511677,0.00003282149,0.00014204036,0.00014712053,0.004594499,0.89763594,0.0007049162,0.0006565894,0.0006615328,0.000038371913],"about_ca_topic_score_codex":0.15084113,"about_ca_topic_score_gemma":0.12573089,"teacher_disagreement_score":0.15084113,"about_ca_system_score_codex":0.0027298839,"about_ca_system_score_gemma":0.0023201462,"threshold_uncertainty_score":0.29992622},"labels":[],"label_agreement":null},{"id":"W2888237889","doi":"10.1080/1359432x.2018.1509848","title":"Beyond individual justice facets: How (Mis)alignment between justice climates affects customer satisfaction through frontline customer extra-role service behavior","year":2018,"lang":"en","type":"article","venue":"European Journal of Work and Organizational Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Customer satisfaction; Economic Justice; Procedural justice; Psychology; Organizational justice; Distributive justice; Moderation; Interactional justice; Service (business); Business; Multilevel model; Social psychology; Marketing; Political science; Organizational commitment; Law; Computer science","score_opus":0.035757945291288666,"score_gpt":0.2874643354291388,"score_spread":0.2517063901378501,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2888237889","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988213,0.000035644916,0.00028903337,0.000042010714,0.0000024830954,0.0000049002015,0.000018957266,0.0000032298933,0.00078244164],"genre_scores_gemma":[0.9998429,0.000006715491,0.0000637317,0.000012407355,0.00000195112,0.0000014776421,0.000013446561,0.000001071786,0.00005622426],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99841654,0.0006941741,0.000098340424,0.00015052436,0.00035421381,0.00028617808],"domain_scores_gemma":[0.9924561,0.0022794616,0.0027126828,0.000684803,0.00078628224,0.0010806691],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013023844,0.00021470609,0.00030991156,0.00061523786,0.0006363198,0.0017313419,0.00023293188,0.00033834937,0.002051212],"category_scores_gemma":[0.0067845704,0.00010747862,0.00036017125,0.00071297924,0.0008764443,0.00087959494,0.0016580762,0.0006657198,0.00019760059],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016859751,0.0001863903,0.98354185,0.00002119877,0.00010573791,0.000059021084,0.0014025108,0.00035583763,0.0014596382,0.00037983005,0.00009095562,0.0122283455],"study_design_scores_gemma":[0.0000020829093,0.00013019828,0.9971424,0.0000055861865,0.000014875032,0.000033528824,0.0013846701,0.0005493317,0.00029746606,0.000291208,0.00014211985,0.0000065145655],"about_ca_topic_score_codex":0.0037684054,"about_ca_topic_score_gemma":0.0066804015,"teacher_disagreement_score":0.0037684054,"about_ca_system_score_codex":0.00048223985,"about_ca_system_score_gemma":0.00054842647,"threshold_uncertainty_score":0.0074929595},"labels":[],"label_agreement":null},{"id":"W2889467948","doi":"10.33423/jabe.v20i4.349","title":"Comparative Study of Service Performance in Saudi Hospitals – The Government versus the Private Healthcare System","year":2018,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Sophistication; Healthcare service; Health care; Healthcare system; Dichotomy; Government (linguistics); Service (business); Work (physics); Business; Sample (material); Marketing; Economic growth; Economics; Engineering; Sociology","score_opus":0.03174839651378176,"score_gpt":0.24290010673608062,"score_spread":0.21115171022229887,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2889467948","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975097,0.00009381492,0.000021305512,0.00023444928,0.000003754748,0.0000034734749,0.00007671415,0.000001003962,0.0020557072],"genre_scores_gemma":[0.9996556,0.000039751485,0.0000101341775,0.000024240204,0.000003199199,9.8675e-7,0.0000545569,6.3260137e-7,0.00021081044],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984603,0.0004996547,0.00011390794,0.00007255678,0.00033420837,0.00051940087],"domain_scores_gemma":[0.9932836,0.0016440015,0.001464579,0.00019816405,0.0021207482,0.001288915],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001412717,0.00009945746,0.00020590136,0.0014109174,0.00077973603,0.0019572303,0.00030600227,0.0003462843,0.0034263819],"category_scores_gemma":[0.0066538146,0.00007522561,0.0001979957,0.0026075419,0.0009509138,0.0012246256,0.0013688587,0.00042178854,0.00051939173],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00058648275,0.00036793287,0.9274499,0.00010848178,0.0001130524,0.00044072705,0.028449291,0.0006572255,0.00086380116,0.0063125035,0.0022446148,0.032406088],"study_design_scores_gemma":[0.000008916623,0.00033127997,0.91333145,0.000045169563,0.00001854367,0.00022161518,0.081362,0.0007291882,0.0002314803,0.00028505057,0.0034209562,0.000014338951],"about_ca_topic_score_codex":0.037392892,"about_ca_topic_score_gemma":0.0514402,"teacher_disagreement_score":0.037392892,"about_ca_system_score_codex":0.0035862324,"about_ca_system_score_gemma":0.0017346399,"threshold_uncertainty_score":0.074350476},"labels":[],"label_agreement":null},{"id":"W2889538378","doi":"10.5539/ijms.v10n3p101","title":"Determinants of Customer Satisfaction in the Telecommunication Industry in Ghana: A Study of MTN Ghana Limited","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Loyalty business model; Marketing; Business; Service quality; Customer delight; Customer retention; Customer equity; Customer advocacy; Product (mathematics); Service (business); Mathematics","score_opus":0.05342112857352104,"score_gpt":0.34623923902584636,"score_spread":0.2928181104523253,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2889538378","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995116,0.000055979028,0.000015319894,0.00012649657,0.000001151483,0.000006936951,0.00001650516,4.2105344e-7,0.00026559245],"genre_scores_gemma":[0.99934024,0.00017664525,0.00004234132,0.00009536542,0.0000040517803,0.000013770146,0.00002477322,0.0000013089619,0.00030147826],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999666,0.00015238722,0.000020944464,0.00002396177,0.000038791255,0.000097893004],"domain_scores_gemma":[0.998359,0.00056151743,0.0004506127,0.000036128586,0.0001678589,0.00042493644],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00062577985,0.00019032402,0.0003171914,0.0005861508,0.0016860338,0.0008526829,0.00028162537,0.0004894765,0.0036486085],"category_scores_gemma":[0.0019941689,0.00032035506,0.00014571536,0.0019439323,0.0007366812,0.0009087987,0.00047404834,0.0007206437,0.00049752736],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015523113,0.00079928123,0.8991907,0.00012775845,0.000012619268,0.0032311978,0.08268164,0.0000956136,0.0012677881,0.00029970016,0.0008827599,0.011255795],"study_design_scores_gemma":[0.00002305487,0.00061629637,0.8023103,0.00009846556,0.000015397995,0.0015545025,0.19232889,0.00034773012,0.00015836368,0.00009338656,0.0024406107,0.000013063072],"about_ca_topic_score_codex":0.027002327,"about_ca_topic_score_gemma":0.047110382,"teacher_disagreement_score":0.027002327,"about_ca_system_score_codex":0.0013483507,"about_ca_system_score_gemma":0.0010970221,"threshold_uncertainty_score":0.053690314},"labels":[],"label_agreement":null},{"id":"W2892341364","doi":"10.1177/0276146718796899","title":"Biases in Charitable Giving to International Humanitarian Aid","year":2018,"lang":"en","type":"article","venue":"Journal of Macromarketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Royal Roads University","funders":"","keywords":"Psychic; Humanitarian aid; Government (linguistics); Macromarketing; Public relations; Social psychology; Business; Marketing; Psychology; Economics; Political science; Economic growth","score_opus":0.03628626917100675,"score_gpt":0.28486955855628326,"score_spread":0.24858328938527652,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2892341364","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95004,0.00045679472,0.0013608724,0.0031247663,0.00007320616,0.000030149144,0.000030074565,0.000008740045,0.044875402],"genre_scores_gemma":[0.9990639,0.000107208725,0.00012947846,0.00021870225,0.000016639839,0.0000050218523,0.0000044059448,0.0000027053836,0.0004519404],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98726624,0.0090374,0.0004399185,0.00041864417,0.002101127,0.00073656434],"domain_scores_gemma":[0.961103,0.022039874,0.010298246,0.0018635045,0.00312,0.0015752978],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010774119,0.00013610588,0.00018504163,0.0013582814,0.0017174771,0.0047749598,0.0003988563,0.00073171634,0.0037144313],"category_scores_gemma":[0.05175015,0.0001321561,0.0001301359,0.0014996742,0.005082098,0.001266372,0.0031614946,0.0012118546,0.00023954612],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00074632233,0.00033739884,0.51821107,0.00046026704,0.00019057635,0.000685998,0.20246893,0.0013376147,0.0015693908,0.13339673,0.004248906,0.13634676],"study_design_scores_gemma":[0.00007815444,0.00028484536,0.60996044,0.0007082384,0.00010630007,0.00094587216,0.27124888,0.002586073,0.0017439428,0.073264204,0.038895223,0.00017771396],"about_ca_topic_score_codex":0.0034677514,"about_ca_topic_score_gemma":0.0047235717,"teacher_disagreement_score":0.010774119,"about_ca_system_score_codex":0.0021939802,"about_ca_system_score_gemma":0.0010390324,"threshold_uncertainty_score":0.056979656},"labels":[],"label_agreement":null},{"id":"W2892540621","doi":"10.5539/ibr.v11n10p149","title":"The Influence of Service Quality Dimensions on Organizational Excellence (Perspective of Employees within Kuwaiti Commercial Banks)","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Excellence; Service quality; Sample (material); Dimension (graph theory); Service (business); Quality (philosophy); Business; Marketing; Perspective (graphical); Psychology; Political science; Mathematics","score_opus":0.08279975063716659,"score_gpt":0.38611293276018244,"score_spread":0.30331318212301583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2892540621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983644,0.000046168094,0.00006187107,0.00015234621,0.0000016051455,0.000002802987,0.000004676158,8.939358e-7,0.0013653778],"genre_scores_gemma":[0.9998392,0.000020318075,0.000029700814,0.000014620165,9.014333e-7,8.77045e-7,0.0000028084717,2.791573e-7,0.00009114505],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99821484,0.0007457337,0.00009377824,0.000099421675,0.00041609298,0.00043015793],"domain_scores_gemma":[0.9957461,0.0012246114,0.001045374,0.00012631238,0.00076711364,0.0010904204],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015686061,0.00014063787,0.0001541601,0.0006489717,0.0010646705,0.0019470647,0.00014208256,0.00035039082,0.001105802],"category_scores_gemma":[0.0032545154,0.00009866304,0.00021939141,0.00048744454,0.0011361403,0.00053452316,0.0011167465,0.00057705434,0.00011254736],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001412764,0.00021521708,0.933749,0.00007611491,0.00007313202,0.00035572238,0.03421505,0.00036158826,0.002538587,0.00164206,0.00042551378,0.02620671],"study_design_scores_gemma":[0.0000025244285,0.0001738743,0.96105623,0.000026325653,0.00001910241,0.00016028182,0.036570285,0.000426317,0.0003321733,0.00023783142,0.0009836301,0.000011389591],"about_ca_topic_score_codex":0.0102917785,"about_ca_topic_score_gemma":0.018736359,"teacher_disagreement_score":0.0102917785,"about_ca_system_score_codex":0.0015455465,"about_ca_system_score_gemma":0.0016976512,"threshold_uncertainty_score":0.020463765},"labels":[],"label_agreement":null},{"id":"W2892880541","doi":"10.5539/ass.v14n10p1","title":"The Effect of Service Quality Dimensions on Students’ Satisfaction in University of Medical Sciences and Technology (UMST) Hostel Accommodation (Sudan)","year":2018,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Accommodation; Service quality; Quality (philosophy); Medical education; Psychology; Service (business); Empirical research; Marketing; Medicine; Business; Mathematics; Statistics","score_opus":0.02335245247314374,"score_gpt":0.3241935031401635,"score_spread":0.30084105066701977,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2892880541","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999521,0.000029494879,0.00001605154,0.000041458847,0.0000024334201,0.0000019281833,0.000015464198,4.6718372e-7,0.00037171497],"genre_scores_gemma":[0.9997577,0.00002680489,0.000024010476,0.000012743942,0.0000018714676,0.0000022046397,0.000021585382,3.1057553e-7,0.00015264194],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988644,0.0005038112,0.00006907564,0.00005982207,0.00022132808,0.00028161026],"domain_scores_gemma":[0.9964766,0.0011462528,0.00091923104,0.00009885907,0.0004571219,0.0009019907],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012113544,0.00016407245,0.00024828478,0.00052155746,0.00076734833,0.0012191306,0.00017711174,0.00022095749,0.0024254736],"category_scores_gemma":[0.003146733,0.00008928325,0.00041326883,0.0008728777,0.00053448905,0.00032452494,0.0008889672,0.00072869385,0.0001567051],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019671793,0.0003597475,0.98218244,0.000033509936,0.00005363443,0.00009630069,0.0024004779,0.00010239391,0.0005751647,0.00026786214,0.00021188062,0.013519775],"study_design_scores_gemma":[0.0000025815375,0.00020711828,0.99384516,0.000009826517,0.000015103042,0.000024660694,0.0052670552,0.00016632155,0.0001549906,0.00003082534,0.00027214387,0.000004182404],"about_ca_topic_score_codex":0.009328833,"about_ca_topic_score_gemma":0.017369267,"teacher_disagreement_score":0.009328833,"about_ca_system_score_codex":0.0011630872,"about_ca_system_score_gemma":0.001244516,"threshold_uncertainty_score":0.018549085},"labels":[],"label_agreement":null},{"id":"W2893989527","doi":"10.4018/ijsds.2018100103","title":"How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction","year":2018,"lang":"en","type":"article","venue":"International Journal of Strategic Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Business; Marketing; Profitability index; Customer satisfaction; Customer to customer; Transaction cost; Multinational corporation; Customer profitability; Outsourcing; Customer retention; Industrial organization; Customer equity; Finance; Service quality","score_opus":0.057943788906051084,"score_gpt":0.33139164523777526,"score_spread":0.2734478563317242,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2893989527","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9910411,0.00012673237,0.00016254533,0.0007145784,0.000018595305,0.00001374271,0.00015398278,0.0000068590753,0.0077619255],"genre_scores_gemma":[0.99885297,0.00007559355,0.000060121823,0.000116636365,0.0000076094984,0.0000062590084,0.00009630943,0.0000040077557,0.0007804334],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983956,0.00054783444,0.00011181477,0.000115920426,0.00047861686,0.00035031553],"domain_scores_gemma":[0.98886234,0.0046668244,0.0026809492,0.00041998154,0.002219649,0.0011503117],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018700261,0.00016837366,0.0003094973,0.00051722885,0.000685189,0.0025903077,0.00039165627,0.00090882514,0.0074375896],"category_scores_gemma":[0.010179099,0.00014845862,0.0006893931,0.0010454636,0.00069421186,0.0013706719,0.0007883113,0.0009141659,0.0013405725],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004660539,0.00035032816,0.97022104,0.00007150209,0.00015746527,0.00021275954,0.002607477,0.00059515564,0.0006112507,0.00065983663,0.0014333657,0.022613732],"study_design_scores_gemma":[0.000019469373,0.00033107123,0.9847335,0.00005100492,0.000086288725,0.00017117952,0.010217956,0.0016009979,0.00040567736,0.0005709691,0.0017796034,0.00003227971],"about_ca_topic_score_codex":0.010493943,"about_ca_topic_score_gemma":0.011892481,"teacher_disagreement_score":0.010493943,"about_ca_system_score_codex":0.0009761964,"about_ca_system_score_gemma":0.0010437538,"threshold_uncertainty_score":0.024881184},"labels":[],"label_agreement":null},{"id":"W2894533847","doi":"10.1080/0267257x.2018.1520281","title":"A prototyping analysis of relationship marketing constructs: what constructs to use when","year":2018,"lang":"en","type":"article","venue":"Journal of Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo; Wilfrid Laurier University; Memorial University of Newfoundland","funders":"","keywords":"Premise; Phenomenon; Field (mathematics); Computer science; Key (lock); Psychology; Knowledge management; Marketing; Epistemology; Business; Mathematics","score_opus":0.03498143511983756,"score_gpt":0.26634735628484,"score_spread":0.23136592116500246,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2894533847","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6900584,0.0011099055,0.24906678,0.007826077,0.00019839109,0.0023997666,0.0008237171,0.0008842185,0.047632676],"genre_scores_gemma":[0.83541155,0.0005411424,0.1603809,0.00042457908,0.00002416187,0.0017204443,0.00029591421,0.0001688772,0.0010324059],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.98512554,0.010189777,0.0006986594,0.0009001825,0.0021872863,0.0008986703],"domain_scores_gemma":[0.9220889,0.057991147,0.004350985,0.006616301,0.0075387782,0.0014138317],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.020881856,0.00091208564,0.00076267717,0.0060470807,0.0020249402,0.005645133,0.0011291815,0.0011313661,0.0034085372],"category_scores_gemma":[0.08442924,0.0006776235,0.0012966662,0.005309394,0.0055133067,0.012007536,0.0031665463,0.0022715945,0.00050309696],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006215679,0.00051208347,0.106783725,0.0018702943,0.00015017798,0.00092275563,0.2128351,0.003009383,0.01377201,0.25226623,0.006245556,0.4010111],"study_design_scores_gemma":[0.00027257387,0.0012821382,0.14247534,0.0068592248,0.0005224659,0.0022039702,0.34456015,0.040549863,0.018469322,0.3196058,0.12249008,0.0007091235],"about_ca_topic_score_codex":0.0023255886,"about_ca_topic_score_gemma":0.0023553462,"teacher_disagreement_score":0.020881856,"about_ca_system_score_codex":0.0025410906,"about_ca_system_score_gemma":0.0034557153,"threshold_uncertainty_score":0.11043519},"labels":[],"label_agreement":null},{"id":"W2895518777","doi":"10.1080/17517575.2018.1527042","title":"Enhancing online-to-offline specific customer loyalty in beauty industry","year":2018,"lang":"en","type":"article","venue":"Enterprise Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"Department of Industrial and Systems Engineering, Hong Kong Polytechnic University; Hong Kong Polytechnic University","keywords":"Loyalty business model; Business; Customer retention; Marketing; Customer delight; Customer advocacy; Customer satisfaction; Customer equity; Customer to customer; Customer intelligence; Customer profitability; Loyalty; Customer lifetime value; Service quality","score_opus":0.021674336108664607,"score_gpt":0.26265039842476173,"score_spread":0.24097606231609714,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2895518777","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9864412,0.000076383425,0.0016715744,0.00014404395,0.000005907283,0.00004540834,0.000014464324,0.000019039395,0.011581932],"genre_scores_gemma":[0.9973354,0.0000787818,0.0011415759,0.000053572614,0.0000054562984,0.000011633245,0.000021904032,0.0000038462194,0.0013478401],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9994105,0.00017340145,0.000015318328,0.000038780643,0.00015287224,0.0002091224],"domain_scores_gemma":[0.99823403,0.00060424,0.0003083945,0.00009627463,0.00033884175,0.00041825112],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000809926,0.00015821883,0.0002021653,0.000813496,0.0010704763,0.0017968273,0.00030247148,0.00041887473,0.0055740126],"category_scores_gemma":[0.0022669758,0.00010892143,0.00038064725,0.00075506343,0.00041206033,0.001084932,0.0014047314,0.00077094085,0.00048070072],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00090142887,0.005660358,0.43433154,0.0004721519,0.00016004141,0.0006002758,0.006450903,0.0030418918,0.01982479,0.010437027,0.0027422847,0.51537734],"study_design_scores_gemma":[0.00005653448,0.0023918615,0.9401076,0.00018236469,0.00020546917,0.00041054335,0.014437833,0.018633977,0.010348162,0.004840004,0.00831116,0.000074551186],"about_ca_topic_score_codex":0.0030777843,"about_ca_topic_score_gemma":0.009688102,"teacher_disagreement_score":0.0055740126,"about_ca_system_score_codex":0.0006888719,"about_ca_system_score_gemma":0.0012466463,"threshold_uncertainty_score":0.018646955},"labels":[],"label_agreement":null},{"id":"W2895565514","doi":"10.1108/jabs-02-2017-0026","title":"Determinants of effective client entertainment in China: a transaction governance approach","year":2018,"lang":"en","type":"article","venue":"Journal of Asia Business Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Entertainment; Corporate governance; Originality; Business; Database transaction; Remuneration; Value (mathematics); Transaction cost; Social exchange theory; Public relations; Marketing; Psychology; Social psychology; Political science; Creativity; Finance","score_opus":0.020368050355384058,"score_gpt":0.28024263464440047,"score_spread":0.2598745842890164,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2895565514","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99283147,0.00006764505,0.00051020674,0.0002800851,0.0000023315508,0.00004440652,0.000048551057,0.0000066334565,0.006208629],"genre_scores_gemma":[0.99959546,0.000022825745,0.00006813105,0.0000093588005,0.0000014100544,0.000008146473,0.000018455225,7.622904e-7,0.0002753317],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99863166,0.000402771,0.000108058564,0.00014764335,0.00035146196,0.0003583423],"domain_scores_gemma":[0.99538666,0.0012311013,0.0016164724,0.0002995936,0.0005526216,0.0009136179],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012329186,0.00021235418,0.00024070987,0.00138111,0.0010367413,0.0017439639,0.00047412407,0.0003091051,0.0055520968],"category_scores_gemma":[0.0041553024,0.00013408334,0.00022838556,0.0017823117,0.0017274932,0.0010572562,0.0013494755,0.00043957992,0.00016543132],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000036280308,0.00012293665,0.97182685,0.000047794467,0.000051172123,0.00038550474,0.003229536,0.0009384129,0.00036958195,0.0068427594,0.00034663826,0.015802499],"study_design_scores_gemma":[0.000009041403,0.00008475282,0.984812,0.000037183694,0.00002977667,0.0000790801,0.006711828,0.004768936,0.00020390056,0.0015940219,0.0016581704,0.000011462732],"about_ca_topic_score_codex":0.028674647,"about_ca_topic_score_gemma":0.03229722,"teacher_disagreement_score":0.028674647,"about_ca_system_score_codex":0.0035331575,"about_ca_system_score_gemma":0.0035288502,"threshold_uncertainty_score":0.05701554},"labels":[],"label_agreement":null},{"id":"W2896371952","doi":"10.1108/ijoes-07-2018-0102","title":"Strategic performance measurement system, organizational learning and service strategic alignment","year":2018,"lang":"en","type":"article","venue":"International Journal of Ethics and Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Strategic alignment; Strategic planning; Business; Strategic control; Sustainability; Organizational performance; Strategic financial management; Process management; Service (business); Knowledge management; Organizational learning; Strategic sourcing; Strategic leadership; Tertiary sector of the economy; Profit impact of marketing strategy; Strategic management; Strategic thinking; Marketing; Computer science","score_opus":0.11105189456561088,"score_gpt":0.29844396287034164,"score_spread":0.18739206830473076,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2896371952","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94905144,0.00023152484,0.016816145,0.0009863975,0.000032278385,0.00039388583,0.00051069446,0.00008541474,0.031892184],"genre_scores_gemma":[0.996572,0.00004633309,0.0026861161,0.000028698558,0.0000056512044,0.00011473097,0.0001307343,0.0000029022435,0.00041265925],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99012005,0.005680019,0.0010582814,0.00040824377,0.002211695,0.0005217192],"domain_scores_gemma":[0.9730988,0.012101357,0.0076526967,0.0012558885,0.0049749864,0.0009163144],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0064499145,0.00032892183,0.0003786978,0.0027422756,0.0008469401,0.0025639995,0.00033695344,0.0003308437,0.0038838251],"category_scores_gemma":[0.019023811,0.00012472697,0.00045359,0.0042616487,0.0012046426,0.0017454224,0.001660774,0.00065247406,0.0005492587],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019659492,0.00041388153,0.79428816,0.0003999494,0.00010727834,0.00013186518,0.004018862,0.004741043,0.0010894398,0.015488486,0.0015801706,0.17754431],"study_design_scores_gemma":[0.000038117312,0.0013837703,0.90468436,0.00039550685,0.00012336602,0.00030392193,0.023198998,0.034733362,0.003960447,0.02089893,0.010189726,0.00008950554],"about_ca_topic_score_codex":0.0026957726,"about_ca_topic_score_gemma":0.0026448523,"teacher_disagreement_score":0.0064499145,"about_ca_system_score_codex":0.0025929937,"about_ca_system_score_gemma":0.0036248753,"threshold_uncertainty_score":0.034110785},"labels":[],"label_agreement":null},{"id":"W2896372512","doi":"10.5539/ibr.v11n11p37","title":"The Impact of CRM Strategy on Customer Loyalty in SMEs","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Beauty; Flourishing; Loyalty; Customer relationship management; Sample (material); Service (business); Service quality; Psychology","score_opus":0.10021941354508043,"score_gpt":0.41744606750321206,"score_spread":0.31722665395813165,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2896372512","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9920432,0.00013175275,0.00006329106,0.00026731138,0.0000039495735,0.0000081394655,0.000008764301,0.000002180833,0.007471449],"genre_scores_gemma":[0.99966884,0.000047470603,0.000027110069,0.000031691496,0.000001958662,0.000002444774,0.000005057566,4.970594e-7,0.00021502795],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982717,0.0009782488,0.000063831634,0.000061876475,0.00023063533,0.00039377643],"domain_scores_gemma":[0.9948914,0.0025306246,0.0007249915,0.00010757329,0.0008435652,0.00090175983],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001672025,0.00014922075,0.00016756963,0.00084281655,0.0007485428,0.0023437096,0.00025740665,0.0005441998,0.0027425678],"category_scores_gemma":[0.004172661,0.00006961306,0.00021946737,0.0008420608,0.00059256196,0.0008743623,0.0010132466,0.0004756808,0.00031170604],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00062173343,0.0021716363,0.8566338,0.0002805372,0.00013522235,0.0025966777,0.013485829,0.0015236109,0.0042294282,0.009687713,0.0013971576,0.10723666],"study_design_scores_gemma":[0.000026487982,0.0013863823,0.9286032,0.00019735693,0.00009168694,0.00048469234,0.058894336,0.0032347725,0.0021876767,0.0010956053,0.003762055,0.00003577667],"about_ca_topic_score_codex":0.0035402284,"about_ca_topic_score_gemma":0.00577271,"teacher_disagreement_score":0.0035402284,"about_ca_system_score_codex":0.0013686181,"about_ca_system_score_gemma":0.0015605391,"threshold_uncertainty_score":0.009930015},"labels":[],"label_agreement":null},{"id":"W2897308692","doi":"10.1057/s41264-018-0051-z","title":"Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment","year":2018,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":60,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton; Université du Québec à Montréal","funders":"","keywords":"Feeling; Curiosity; Disappointment; Dimension (graph theory); Context (archaeology); Psychology; Marketing; Cognitive dimensions of notations; Mobile commerce; Consumer behaviour; Mobile banking; Financial services; Cognition; Social psychology; Business","score_opus":0.02853145950483767,"score_gpt":0.28685662389568656,"score_spread":0.2583251643908489,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2897308692","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.83340174,0.023318622,0.021320796,0.0465006,0.0002452423,0.000048946822,0.0002458127,0.00002348091,0.07489475],"genre_scores_gemma":[0.99489284,0.0027924378,0.000961862,0.000596341,0.000058246704,0.0000096384665,0.000019942725,0.0000062916274,0.0006624561],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99921465,0.0004378593,0.000030660303,0.0000857248,0.000109367786,0.00012175333],"domain_scores_gemma":[0.99435425,0.0038971768,0.00061916,0.0002077002,0.00048989046,0.00043181298],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016266536,0.0002764822,0.00038418695,0.0010999993,0.0007812972,0.008848823,0.00093129696,0.0020201392,0.0053174635],"category_scores_gemma":[0.005379613,0.0002770482,0.00033199665,0.0014510875,0.003780762,0.011944564,0.0017833071,0.0032572078,0.0002723729],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018321864,0.00047738384,0.14513668,0.0007293076,0.00013866056,0.0009657431,0.09555963,0.003652305,0.0028676486,0.60004807,0.003479647,0.14676164],"study_design_scores_gemma":[0.00002248728,0.00024736495,0.3542645,0.0020574552,0.00017176286,0.0011998079,0.099731594,0.01944025,0.0011404045,0.4787379,0.042827364,0.00015918816],"about_ca_topic_score_codex":0.009188535,"about_ca_topic_score_gemma":0.007584068,"teacher_disagreement_score":0.009188535,"about_ca_system_score_codex":0.0015556115,"about_ca_system_score_gemma":0.0016104117,"threshold_uncertainty_score":0.018270075},"labels":[],"label_agreement":null},{"id":"W2897794045","doi":"10.5539/ibr.v11n11p128","title":"Internal Relationship Marketing and Job Performance: A Theoretical Analysis","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Job satisfaction; Knowledge management; Context (archaeology); Human resources; Task (project management); Contextual performance; Marketing; Process (computing); Human resource management; Job performance; Job analysis; Conceptual model; Competitive advantage; Human capital; Work (physics); Job design; Computer science; Management; Economics","score_opus":0.0626765744932778,"score_gpt":0.36186583851716625,"score_spread":0.29918926402388846,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2897794045","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.38788295,0.024915362,0.05402545,0.038917836,0.00031029823,0.0004016785,0.0004972303,0.00010686913,0.49294236],"genre_scores_gemma":[0.97639227,0.009253349,0.004347442,0.0007574789,0.0002929337,0.00025991074,0.000112077425,0.000016440954,0.008567932],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9994381,0.00029665985,0.0000146075,0.000040931893,0.00009861638,0.000111007415],"domain_scores_gemma":[0.99754,0.001878805,0.0002086896,0.00004244941,0.00016544799,0.00016462186],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001125728,0.00045846472,0.00031555572,0.0022796493,0.0012476691,0.0038041708,0.0008006193,0.0014270046,0.014752643],"category_scores_gemma":[0.001856656,0.00029161683,0.0005843655,0.0021674216,0.002485696,0.002539869,0.0018700724,0.0014579917,0.0008657075],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000047936286,0.0007983985,0.021084914,0.00048637218,0.00004397958,0.00041407987,0.005435567,0.0029380994,0.00022686739,0.91358334,0.0033389211,0.051601518],"study_design_scores_gemma":[0.00012848157,0.00076970144,0.12516963,0.00470846,0.0002775379,0.0014937868,0.040218506,0.0654765,0.0007044746,0.6649943,0.095942885,0.00011581291],"about_ca_topic_score_codex":0.0028753185,"about_ca_topic_score_gemma":0.002044058,"teacher_disagreement_score":0.014752643,"about_ca_system_score_codex":0.0026142958,"about_ca_system_score_gemma":0.0019542258,"threshold_uncertainty_score":0.049352527},"labels":[],"label_agreement":null},{"id":"W2898563287","doi":"10.3917/rsg.291.0013","title":"La mesure de l’attraction dans les organisations situées en région périphérique : vers un modèle de l’attraction régionale des travailleurs du savoir","year":2018,"lang":"fr","type":"article","venue":"La Revue des sciences de gestion/La Revue des sciences de gestion, Direction et gestion","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Rimouski; Université Laval","funders":"","keywords":"Molecular biology; Chemistry; Physics; Biology","score_opus":0.12830335700329565,"score_gpt":0.31174128173312254,"score_spread":0.1834379247298269,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2898563287","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9853162,0.00054221903,0.00434989,0.0004710155,0.000010223065,0.00006242393,0.00041954656,0.00003085138,0.008797643],"genre_scores_gemma":[0.99651235,0.00016595877,0.0011277079,0.000020909933,0.000002860155,0.000045484845,0.0001579424,0.000003293067,0.0019634205],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99954504,0.00019485179,0.000014669376,0.00011309198,0.000051647574,0.00008069981],"domain_scores_gemma":[0.998439,0.00058080984,0.00025997602,0.00009023068,0.0003883037,0.00024179104],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010598954,0.0003970821,0.00041793028,0.0012513412,0.00090212736,0.0024097392,0.0010019438,0.00056870084,0.0066874893],"category_scores_gemma":[0.0023627193,0.00026429025,0.00083028234,0.0016916026,0.001077922,0.0014028177,0.0012451321,0.00062018645,0.000531181],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003504205,0.00017358808,0.89382094,0.00040040945,0.00040840788,0.0003992181,0.033714835,0.015838563,0.0016809907,0.009893223,0.0012602796,0.04205912],"study_design_scores_gemma":[0.000015860755,0.0001502204,0.95842904,0.00022989429,0.00013618202,0.00007111308,0.016375057,0.018768124,0.00014219462,0.0016031838,0.0040388494,0.00004025095],"about_ca_topic_score_codex":0.5113404,"about_ca_topic_score_gemma":0.48024178,"teacher_disagreement_score":0.5113404,"about_ca_system_score_codex":0.00426821,"about_ca_system_score_gemma":0.003966957,"threshold_uncertainty_score":0.9830749},"labels":[],"label_agreement":null},{"id":"W2898813204","doi":"10.1111/joms.12427","title":"Meta‐Analytic Research in Management: Contemporary Approaches, Unresolved Controversies, and Rising Standards","year":2018,"lang":"en","type":"article","venue":"Journal of Management Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":150,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"","keywords":"Meta-analysis; Meta-regression; Raising (metalworking); Management science; Population; Positive economics; Epistemology; Computer science; Sociology; Data science; Psychology; Economics; Mathematics; Medicine","score_opus":0.37091026606307426,"score_gpt":0.38907147208857806,"score_spread":0.018161206025503807,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2898813204","genre_codex":"review","genre_gemma":"empirical","domain_codex":"methods","domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":"methods","domain_consensus":"methods","prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0011511864,0.7699756,0.05783254,0.1613579,0.006921352,0.00029333046,0.00018831712,0.00024662772,0.0020331715],"genre_scores_gemma":[0.14366466,0.5324397,0.22833186,0.06319283,0.027243093,0.0037232274,0.00030629468,0.00051158946,0.000586684],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.38864842,0.49739367,0.051264394,0.021788897,0.039284308,0.001620283],"domain_scores_gemma":[0.06837289,0.8715036,0.010900575,0.025496373,0.022492109,0.0012344779],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.6803374,0.0029359777,0.01462205,0.022866443,0.005071676,0.027585119,0.014293189,0.013428085,0.0039192275],"category_scores_gemma":[0.79274315,0.004086932,0.007834066,0.026428202,0.036927562,0.02999408,0.012450182,0.024270602,0.00078274624],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008866615,0.00017522738,0.005574036,0.108598925,0.025713103,0.00031551486,0.0070803566,0.0036377695,0.0004979734,0.46131086,0.0433642,0.34284538],"study_design_scores_gemma":[0.00048217725,0.00027563385,0.002451669,0.09482006,0.0058652875,0.0003077969,0.0022086601,0.006204163,0.0006817983,0.81853783,0.06791841,0.0002465747],"about_ca_topic_score_codex":0.0044986615,"about_ca_topic_score_gemma":0.0041351286,"teacher_disagreement_score":0.31966257,"about_ca_system_score_codex":0.016283907,"about_ca_system_score_gemma":0.018234283,"threshold_uncertainty_score":0.39420092},"labels":[],"label_agreement":null},{"id":"W2900625428","doi":"10.5539/ijms.v10n4p94","title":"Investigating the Relationship Between Corporate Entrepreneurship and Customer Loyalty with Customer Satisfaction Mediating Role","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Loyalty; Customer satisfaction; Entrepreneurship; Sample (material); Order (exchange); Quality (philosophy); Service quality; Service (business)","score_opus":0.07195012133524431,"score_gpt":0.3041427350053169,"score_spread":0.2321926136700726,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2900625428","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99524385,0.00030104557,0.00044601128,0.00035447793,0.000011270024,0.000032525575,0.000024233226,0.0000019864128,0.0035845775],"genre_scores_gemma":[0.9990702,0.00015084616,0.00025994124,0.000029053916,0.0000055810656,0.000016235346,0.000014191329,5.6943315e-7,0.00045331035],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982792,0.0010525286,0.00006543259,0.00012442897,0.00016767031,0.00031068805],"domain_scores_gemma":[0.98690146,0.008956151,0.0014527754,0.0003491344,0.0010371008,0.0013033416],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025304744,0.00036081322,0.0004201755,0.000901427,0.0007056396,0.0016823019,0.00056169985,0.0005407314,0.0048841583],"category_scores_gemma":[0.0083842985,0.00022388357,0.0005798687,0.00076698425,0.00075443194,0.00089765317,0.0015589924,0.0009362427,0.0001482005],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025886408,0.00075292046,0.965164,0.00015450288,0.00027618156,0.000579932,0.0037024966,0.00034042637,0.00085427065,0.006510878,0.00026660797,0.021138962],"study_design_scores_gemma":[0.00002876423,0.00074952946,0.9794685,0.00020894785,0.00034719091,0.0005180461,0.012650935,0.0024191025,0.0007607808,0.0017943482,0.0010345627,0.000019375217],"about_ca_topic_score_codex":0.0045251786,"about_ca_topic_score_gemma":0.0047277496,"teacher_disagreement_score":0.0048841583,"about_ca_system_score_codex":0.00047795975,"about_ca_system_score_gemma":0.0022119547,"threshold_uncertainty_score":0.016339123},"labels":[],"label_agreement":null},{"id":"W2901164151","doi":"10.1108/jcm-10-2017-2416","title":"Home-state attachment and its effects","year":2018,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Bishop's University; Concordia University","funders":"","keywords":"Loyalty; Marketing; Originality; Structural equation modeling; Formative assessment; Situated; Business; Robustness (evolution); Loyalty business model; Value (mathematics); Social psychology; Psychology; Creativity; Computer science","score_opus":0.015166057594864129,"score_gpt":0.2580521723333759,"score_spread":0.24288611473851177,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901164151","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99203134,0.00014246312,0.00069584465,0.0002501257,0.000009783491,0.000028748205,0.000058258578,0.0000090521,0.0067743356],"genre_scores_gemma":[0.9994306,0.00004263996,0.0001625108,0.000026315856,0.0000017513887,0.0000060799994,0.000019762647,9.638461e-7,0.00030932887],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984871,0.00080680416,0.00005687525,0.00018152878,0.00023670692,0.00023093933],"domain_scores_gemma":[0.9903045,0.0043989313,0.002003454,0.0009026795,0.001040865,0.0013494783],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022073057,0.00024392236,0.00033056026,0.0006119209,0.0017405131,0.0017520047,0.00052146777,0.00040565192,0.0067230496],"category_scores_gemma":[0.007738317,0.00017316444,0.00050683785,0.0008591449,0.0024147271,0.0005858059,0.002055247,0.0010379857,0.00015959248],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015103644,0.00049022265,0.96758604,0.000075047705,0.0001397594,0.00014746522,0.005202147,0.00046939944,0.0003970743,0.006599558,0.00032039828,0.018421724],"study_design_scores_gemma":[0.000010220015,0.00020424557,0.98774266,0.00007274382,0.00008930312,0.00008355071,0.0069549573,0.0013989502,0.00019265206,0.002081969,0.0011552704,0.000013592817],"about_ca_topic_score_codex":0.092337795,"about_ca_topic_score_gemma":0.09181098,"teacher_disagreement_score":0.092337795,"about_ca_system_score_codex":0.002729683,"about_ca_system_score_gemma":0.002325585,"threshold_uncertainty_score":0.18360066},"labels":[],"label_agreement":null},{"id":"W2901456590","doi":"10.5539/ijms.v10n4p139","title":"Factors Influencing Spousal Role Reform and Purchase Decision in Nigeria: A Study of Consumable and Durable Goods","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Spouse; Port harcourt; Durable good; Marketing; Business; Consumables; Product (mathematics); Position (finance); Advertising; Economics; Socioeconomics; Sociology","score_opus":0.03246836279404847,"score_gpt":0.31444410383381094,"score_spread":0.2819757410397625,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901456590","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99973387,0.00003890055,0.000009876591,0.00002939803,0.000001512925,0.0000018016738,0.0000055081764,8.059947e-8,0.00017898214],"genre_scores_gemma":[0.99966097,0.00007284265,0.000017750986,0.000015586851,0.0000014884564,0.0000015000775,0.000009874638,2.0191976e-7,0.00021991541],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997974,0.00007719102,0.000015266129,0.000016920787,0.000029368512,0.000063953645],"domain_scores_gemma":[0.99943143,0.00016063033,0.00020536021,0.000017058772,0.00004800677,0.00013748274],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00040627146,0.000116778174,0.00011913963,0.00027556825,0.0007951671,0.0005163055,0.00010489939,0.00023579206,0.0021567382],"category_scores_gemma":[0.0011746483,0.00017312285,0.00016959355,0.00028820828,0.0003381414,0.00029534096,0.00027774085,0.00044431322,0.00016168511],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005736966,0.00020872243,0.9887609,0.00001201872,0.000006406665,0.00028179423,0.0069699762,0.000007639381,0.00021699537,0.00009346973,0.000071999006,0.0033127076],"study_design_scores_gemma":[0.0000030267547,0.00014384292,0.97652835,0.000022829838,0.000008992814,0.00032806705,0.022194795,0.00010824861,0.00008391867,0.0000418798,0.0005317959,0.0000042009788],"about_ca_topic_score_codex":0.008596288,"about_ca_topic_score_gemma":0.018331302,"teacher_disagreement_score":0.008596288,"about_ca_system_score_codex":0.0003173,"about_ca_system_score_gemma":0.0004520997,"threshold_uncertainty_score":0.017092526},"labels":[],"label_agreement":null},{"id":"W2901458510","doi":"","title":"Objets connectés : une analyse exploratoire de la co-création de valeur","year":2016,"lang":"fr","type":"preprint","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université TÉLUQ","funders":"","keywords":"Netnography; Internet of Things; Value (mathematics); Typology; Value proposition; Service-dominant logic; Co-creation; Exploratory research; Value creation; Compensation (psychology); Order (exchange); Perception; The Internet; Computer science; Business; User-generated content; Service (business); Advertising; Internet privacy; Marketing; Knowledge management; World Wide Web; Social media; Psychology; Sociology; Social psychology","score_opus":0.022065255192171243,"score_gpt":0.26262690726955795,"score_spread":0.24056165207738672,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901458510","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8955041,0.0017779627,0.060658608,0.000965057,0.000071757575,0.00013264763,0.0009191766,0.00023105076,0.039739653],"genre_scores_gemma":[0.9835776,0.00044469637,0.010710358,0.000035139128,0.000025141104,0.000076647266,0.0004661965,0.00011595564,0.0045483042],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9944824,0.0023583558,0.00015672103,0.00080005545,0.0018884316,0.00031407594],"domain_scores_gemma":[0.975606,0.019470952,0.0014870894,0.0013469473,0.0014532084,0.0006357673],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004880387,0.00060325954,0.00054434995,0.0036427423,0.0016654134,0.01240215,0.00082765316,0.0013858964,0.0055105933],"category_scores_gemma":[0.021369183,0.00051177107,0.001146509,0.0064903875,0.003199705,0.007659979,0.002978708,0.0026975907,0.00091630145],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001417819,0.00049573043,0.26642236,0.0010509652,0.0012206323,0.0029610025,0.10697489,0.022718476,0.008928479,0.40154094,0.0038258808,0.18244284],"study_design_scores_gemma":[0.00015430691,0.00046767827,0.40830848,0.0010933195,0.0007531842,0.003121847,0.11131115,0.16763903,0.010908049,0.16278477,0.13318428,0.00027386672],"about_ca_topic_score_codex":0.0121401455,"about_ca_topic_score_gemma":0.008315798,"teacher_disagreement_score":0.01240215,"about_ca_system_score_codex":0.0022053942,"about_ca_system_score_gemma":0.0017210606,"threshold_uncertainty_score":0.025810242},"labels":[],"label_agreement":null},{"id":"W2901730982","doi":"","title":"Consumer Acceptance Determinants of Internet of Things : A New Perspective","year":2018,"lang":"en","type":"preprint","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université TÉLUQ","funders":"","keywords":"Netnography; Conceptualization; Popularity; Coproduction; Internet of Things; Perspective (graphical); Marketing; Value (mathematics); Disintermediation; Business; Pace; Internet privacy; Computer science; Psychology; Sociology; Social media; World Wide Web","score_opus":0.02519342430740036,"score_gpt":0.26283833168303594,"score_spread":0.2376449073756356,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901730982","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93308485,0.006368697,0.008240001,0.014616884,0.00013325132,0.00006844318,0.00016899944,0.000018090052,0.037300933],"genre_scores_gemma":[0.99807066,0.00071633834,0.00044066296,0.00027865864,0.00007142452,0.000012180446,0.000027513794,0.0000034453253,0.0003792206],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983311,0.00089667377,0.000049932616,0.00015959401,0.00038932887,0.00017338542],"domain_scores_gemma":[0.9895654,0.0076883156,0.00096328347,0.00032761603,0.0009546912,0.0005007276],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021124473,0.00039682438,0.00044891966,0.0015438962,0.00068275305,0.004220407,0.00047503944,0.0011824634,0.0050758985],"category_scores_gemma":[0.0045088446,0.00015070674,0.00052306073,0.0012640017,0.0032473584,0.00475006,0.0018291823,0.00176523,0.00021664567],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002803759,0.0007856838,0.58466446,0.00077807624,0.00026432765,0.0012430748,0.049039476,0.0011097874,0.00201461,0.2515389,0.0020045687,0.106276646],"study_design_scores_gemma":[0.000026556743,0.00057793426,0.7879371,0.00085646426,0.00019237808,0.0010264171,0.08715717,0.009092698,0.0006394825,0.09030915,0.022084944,0.00009956335],"about_ca_topic_score_codex":0.0027110325,"about_ca_topic_score_gemma":0.0021182268,"teacher_disagreement_score":0.0050758985,"about_ca_system_score_codex":0.001063019,"about_ca_system_score_gemma":0.00085585215,"threshold_uncertainty_score":0.016980588},"labels":[],"label_agreement":null},{"id":"W2901823644","doi":"10.5539/ijms.v10n4p108","title":"Linking Interactive and Supportive Service Innovation with Customer Satisfaction Through Customer Value Creation","year":2018,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Moderation; Business; Mediation; Customer satisfaction; Marketing; Customer advocacy; Service innovation; Customer value; Service (business); Sample (material); Value (mathematics); Service quality; Customer retention; Psychology; Computer science; Sociology","score_opus":0.03102795825772368,"score_gpt":0.3261048734695959,"score_spread":0.2950769152118722,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901823644","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9832085,0.00030226432,0.0020843789,0.00043305045,0.0000128504535,0.00006388261,0.00007394375,0.000016671484,0.013804332],"genre_scores_gemma":[0.99892694,0.00010267452,0.0004915837,0.00002670926,0.000007712863,0.0000139021395,0.00002391512,0.0000022401318,0.00040423946],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981822,0.0008345171,0.000081438935,0.00013920761,0.00044580264,0.00031702258],"domain_scores_gemma":[0.98579806,0.008611966,0.0027901575,0.00045149022,0.0013570902,0.0009912072],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015180563,0.0003292305,0.00028632674,0.0010872931,0.00060211564,0.002575396,0.00035134214,0.000634997,0.005116913],"category_scores_gemma":[0.0073521854,0.0001723379,0.00059993396,0.001164748,0.0009499586,0.0012535135,0.0016719502,0.0010275405,0.0003271926],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038573646,0.001264553,0.8613835,0.0004651621,0.0003225913,0.00074036256,0.008606654,0.0015256122,0.003931884,0.009529182,0.0006437202,0.11120101],"study_design_scores_gemma":[0.000021689137,0.00093715306,0.9688395,0.00016076311,0.0002739026,0.0007333734,0.01152951,0.0048709917,0.0033194048,0.0058036447,0.0034588992,0.000051139377],"about_ca_topic_score_codex":0.0022497505,"about_ca_topic_score_gemma":0.0023334492,"teacher_disagreement_score":0.005116913,"about_ca_system_score_codex":0.0009120318,"about_ca_system_score_gemma":0.0015242267,"threshold_uncertainty_score":0.017117739},"labels":[],"label_agreement":null},{"id":"W2901885778","doi":"10.5539/ijms.v10n4p124","title":"Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review","year":2018,"lang":"en","type":"review","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Marketing; Business; Loyalty; Customer retention; Value (mathematics); Business value; Context (archaeology); Relationship marketing; Customer equity; Economics; Microeconomics; Marketing management; Service (business); Service quality","score_opus":0.042740798189529645,"score_gpt":0.3644420653647644,"score_spread":0.3217012671752348,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2901885778","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0048910794,0.9932848,0.00018068255,0.00058871246,0.000066805704,0.000020430605,0.000045357636,0.0000033595015,0.0009187073],"genre_scores_gemma":[0.019798359,0.97936124,0.0003383789,0.00013251575,0.00008760144,0.00003194607,0.00006228612,0.0000014833419,0.00018606393],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99898106,0.00033690277,0.00014601885,0.00014852158,0.0003182454,0.00006930477],"domain_scores_gemma":[0.9937262,0.004588726,0.0005929555,0.000067513094,0.0008809371,0.00014384606],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026528754,0.0007884868,0.0016676871,0.003707982,0.00060720544,0.002025185,0.0010719422,0.001293554,0.0021375236],"category_scores_gemma":[0.006174233,0.0004801608,0.0015950251,0.005012396,0.0006622274,0.0015529639,0.00071945554,0.0012279646,0.00033481058],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014859563,0.00042784645,0.04191414,0.05598242,0.0012622441,0.00040278333,0.0013622125,0.0005924282,0.00031733586,0.005288063,0.0072210357,0.8850809],"study_design_scores_gemma":[0.00010054328,0.0011820806,0.387626,0.24381506,0.015254185,0.005069805,0.011087512,0.0032035415,0.0016315491,0.010762786,0.31990087,0.00036605218],"about_ca_topic_score_codex":0.011775823,"about_ca_topic_score_gemma":0.015983311,"teacher_disagreement_score":0.011775823,"about_ca_system_score_codex":0.0011709493,"about_ca_system_score_gemma":0.0043833894,"threshold_uncertainty_score":0.023414552},"labels":[],"label_agreement":null},{"id":"W2902100274","doi":"","title":"La planification des points de contact : une étude de la stratégie marketing des PME","year":2018,"lang":"fr","type":"article","venue":"Archipelago (Université du Québec à Montréal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.011131072485778094,"score_gpt":0.2041822036607639,"score_spread":0.1930511311749858,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2902100274","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5068187,0.0069685704,0.17106663,0.02443304,0.0002910205,0.0025930658,0.00034527417,0.00060415163,0.28687954],"genre_scores_gemma":[0.81847966,0.00424702,0.09024284,0.0010070015,0.000044067085,0.0005226455,0.00018230564,0.00008673505,0.08518774],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9955189,0.0020781462,0.000107899825,0.0004991898,0.0013267951,0.00046903756],"domain_scores_gemma":[0.9955094,0.0017688281,0.00048815648,0.00026920307,0.0012008975,0.000763674],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00496208,0.0008986027,0.0005332065,0.001996937,0.0054881317,0.009452604,0.0019170055,0.0024957743,0.016413867],"category_scores_gemma":[0.007872493,0.0006393212,0.00057022274,0.002263272,0.0042164065,0.0072319186,0.0035455667,0.0024490908,0.001780932],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029695497,0.00067571556,0.040947657,0.0020283419,0.00011599627,0.0012397367,0.112047665,0.0060924296,0.007686785,0.097709954,0.013906543,0.71725225],"study_design_scores_gemma":[0.00008991117,0.0015006032,0.12056039,0.003596212,0.00018883117,0.0016912032,0.24681205,0.03124602,0.007050431,0.043798693,0.5430409,0.00042480792],"about_ca_topic_score_codex":0.15878631,"about_ca_topic_score_gemma":0.2829229,"teacher_disagreement_score":0.15878631,"about_ca_system_score_codex":0.015095106,"about_ca_system_score_gemma":0.022191698,"threshold_uncertainty_score":0.31572413},"labels":[],"label_agreement":null},{"id":"W2902274318","doi":"10.1007/978-3-319-99181-8_156","title":"Intercultural Accommodation and Service Quality Perceptions: What Accommodating Factors Really Matter to Ethnic Minority Consumers: An Abstract","year":2018,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island","funders":"","keywords":"Acculturation; Ethnic group; Accommodation; Multiculturalism; Mainstream; Purchasing; Business; Marketing; Population; Diversity (politics); Psychology; Advertising; Political science; Sociology; Demography","score_opus":0.06197253546592437,"score_gpt":0.33023965024284396,"score_spread":0.2682671147769196,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2902274318","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95506316,0.0081389425,0.00037859523,0.005491604,0.00017793798,0.000012346656,0.000056293607,0.0000032488351,0.030677829],"genre_scores_gemma":[0.9920671,0.0030075437,0.00017894727,0.00072058965,0.00008092699,0.00000839411,0.00003864098,0.0000058355845,0.0038919968],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99972874,0.000104236766,0.000011871362,0.000028057968,0.00006148878,0.000065580614],"domain_scores_gemma":[0.9991763,0.0002926682,0.00017727136,0.00003565942,0.00015042671,0.00016767251],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00094442925,0.00020739803,0.00022656588,0.00028924606,0.0010647877,0.0032499125,0.00032713584,0.00045977812,0.0058354526],"category_scores_gemma":[0.0021263955,0.000117020056,0.00044611652,0.000684457,0.0010273145,0.0017867534,0.0012198711,0.0012812611,0.00034916052],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005475786,0.0005397869,0.5406548,0.00069558184,0.0002709181,0.0006505253,0.23173302,0.0002051533,0.004055241,0.027015982,0.006219391,0.18741202],"study_design_scores_gemma":[0.000016508964,0.00021146011,0.64414376,0.00084432965,0.00021230878,0.00028945485,0.3213536,0.00048210187,0.0011043523,0.010762746,0.020532146,0.000047205176],"about_ca_topic_score_codex":0.015533086,"about_ca_topic_score_gemma":0.02510098,"teacher_disagreement_score":0.015533086,"about_ca_system_score_codex":0.0009782708,"about_ca_system_score_gemma":0.0009401131,"threshold_uncertainty_score":0.030885339},"labels":[],"label_agreement":null},{"id":"W2903540197","doi":"10.1108/jbs-05-2018-0091","title":"Another look at motivating – and retaining – salespeople","year":2018,"lang":"en","type":"article","venue":"Journal of Business Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Psychology; Originality; Value (mathematics); Relevance (law); Job satisfaction; Job enrichment; Marketing; Social psychology; Job attitude; Job performance; Business; Creativity","score_opus":0.03758649415443824,"score_gpt":0.2525312058998596,"score_spread":0.21494471174542137,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2903540197","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99608564,0.00012511727,0.00007917989,0.00055236,0.000008472969,0.0000038494604,0.000014968401,0.0000015466194,0.0031288431],"genre_scores_gemma":[0.99768233,0.0001596245,0.000064130174,0.000456342,0.000012562996,0.00000469179,0.000039566243,0.0000015216955,0.0015791836],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9996797,0.00011463218,0.000008989533,0.000034915593,0.000060735252,0.000101089245],"domain_scores_gemma":[0.9985831,0.00043598757,0.0003890845,0.000044136817,0.00015666346,0.0003909763],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005692437,0.00015036081,0.00013348974,0.00076753227,0.0013857095,0.0013655936,0.00021436856,0.00051638496,0.0056804963],"category_scores_gemma":[0.0019668392,0.000085599335,0.00017850826,0.0005374098,0.0009376844,0.0013332494,0.00070214603,0.00075761956,0.00028073243],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013758239,0.00037043524,0.774961,0.00013977833,0.000050937004,0.0020281023,0.16873871,0.00008706025,0.0032823766,0.0022105516,0.003586807,0.044406638],"study_design_scores_gemma":[0.000004938413,0.00021762188,0.6827641,0.00006318956,0.000011502078,0.0007473148,0.3065056,0.00007402616,0.00028753045,0.0004158192,0.008894948,0.000013337759],"about_ca_topic_score_codex":0.003812818,"about_ca_topic_score_gemma":0.0060748616,"teacher_disagreement_score":0.0056804963,"about_ca_system_score_codex":0.00034138875,"about_ca_system_score_gemma":0.00052312633,"threshold_uncertainty_score":0.019003153},"labels":[],"label_agreement":null},{"id":"W2906983790","doi":"10.5539/ijef.v11n1p109","title":"Assessment of Promotional Strategies and Market Orientations on Jordanian Islamic Bank Performance","year":2018,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Islam; Business; Islamic banking; Value (mathematics); Banking industry; Marketing; Questionnaire; Accounting; Business administration; Financial system; Sociology; Social science; Geography","score_opus":0.01718422290020279,"score_gpt":0.26432821678861984,"score_spread":0.24714399388841704,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2906983790","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9971934,0.00006499835,0.000026672698,0.000060259663,0.0000024870237,0.0000038679464,0.000013179625,0.0000010653015,0.0026341146],"genre_scores_gemma":[0.9994636,0.000092413306,0.000041507854,0.0000140141865,0.0000052980026,0.0000017767914,0.000016789907,5.6999704e-7,0.00036410385],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99955136,0.0001454817,0.000027176511,0.000028972427,0.00014402777,0.00010298385],"domain_scores_gemma":[0.9964359,0.0005478875,0.0014809592,0.00007472809,0.0007521395,0.0007084203],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010761772,0.00026002203,0.00013106603,0.0007106202,0.00034975636,0.0011298136,0.00011589514,0.00021796091,0.0019925514],"category_scores_gemma":[0.0026856714,0.00008078093,0.00014064967,0.0005256006,0.0004138444,0.00035826635,0.00044048534,0.00041028004,0.00045607216],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012043956,0.00039312668,0.96694374,0.000028872599,0.000022932078,0.00010559526,0.002460915,0.00010253675,0.00085466733,0.00021899407,0.00025953143,0.0284887],"study_design_scores_gemma":[0.0000026217049,0.00014989183,0.994942,0.000014739197,0.0000104285355,0.00003722626,0.0038240813,0.00015781821,0.00020929582,0.0000511908,0.0005948167,0.0000058399846],"about_ca_topic_score_codex":0.0024597242,"about_ca_topic_score_gemma":0.004432995,"teacher_disagreement_score":0.0024597242,"about_ca_system_score_codex":0.00039955994,"about_ca_system_score_gemma":0.00075833395,"threshold_uncertainty_score":0.0066657662},"labels":[],"label_agreement":null},{"id":"W2908681857","doi":"10.1177/0361198118823196","title":"Humanizing Transit Data: Connecting Customer Experience Statistics to Individuals’ Unique Transit Stories","year":2019,"lang":"en","type":"article","venue":"Transportation Research Record Journal of the Transportation Research Board","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Paratransit; Customer base; Customer satisfaction; Transit (satellite); Transport engineering; Business; Marketing; Public transport; Agency (philosophy); Travel behavior; Computer science; Advertising; Engineering; Sociology","score_opus":0.1702551257852457,"score_gpt":0.4028600253409996,"score_spread":0.23260489955575386,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2908681857","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.83953077,0.00071673904,0.07029726,0.0010538024,0.00010710514,0.0009806943,0.061880063,0.00134355,0.024090078],"genre_scores_gemma":[0.9222836,0.0004773825,0.05287634,0.00013277728,0.00005670558,0.0012015108,0.021331262,0.0001343018,0.0015060839],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9967079,0.0016039449,0.0003369694,0.00045941805,0.0006939225,0.00019784241],"domain_scores_gemma":[0.97367734,0.015276644,0.004051608,0.0027161627,0.0037409978,0.0005373314],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0056096297,0.00048457138,0.00039078042,0.010645995,0.00059422443,0.0032825728,0.0007802946,0.00061322196,0.0032824262],"category_scores_gemma":[0.031797804,0.0003057757,0.0004101561,0.014342725,0.0006211193,0.0031972362,0.002460246,0.0006539458,0.0010179189],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028469088,0.00019794093,0.6103716,0.00076429377,0.0002595816,0.00030813203,0.03720362,0.0029453437,0.0014772287,0.004189287,0.015927957,0.3260704],"study_design_scores_gemma":[0.000024877987,0.00038399373,0.8136374,0.00042921593,0.00015762799,0.000511637,0.07585118,0.028466424,0.0031356157,0.008124823,0.06910677,0.00017049973],"about_ca_topic_score_codex":0.01816768,"about_ca_topic_score_gemma":0.021860687,"teacher_disagreement_score":0.01816768,"about_ca_system_score_codex":0.0012518854,"about_ca_system_score_gemma":0.0009825559,"threshold_uncertainty_score":0.03612387},"labels":[],"label_agreement":null},{"id":"W2908770478","doi":"10.1108/bij-11-2017-0298","title":"Patient attitudes toward physicians","year":2018,"lang":"en","type":"article","venue":"Benchmarking An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Benchmarking; Conceptual model; Test (biology); Empirical research; Health care; Set (abstract data type); Perception; Psychology; Medicine; Marketing; Business; Computer science","score_opus":0.033447505540332,"score_gpt":0.29828665592409215,"score_spread":0.26483915038376016,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2908770478","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9624988,0.00078387826,0.0008053186,0.009189676,0.000061080966,0.00004630043,0.00008283705,0.000014467284,0.026517592],"genre_scores_gemma":[0.99762696,0.00022853006,0.00026913124,0.0012883092,0.000024083629,0.00000837636,0.000019540137,0.0000016842233,0.0005334407],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99463093,0.0027514396,0.00026857387,0.00026048603,0.0017130935,0.00037552224],"domain_scores_gemma":[0.9806145,0.009365104,0.004827984,0.0003838083,0.0024903603,0.0023181783],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004373381,0.00011935204,0.00014415989,0.00061136653,0.0013116704,0.0019430012,0.00024166743,0.0008252871,0.006980885],"category_scores_gemma":[0.020979093,0.00010706558,0.00030172872,0.0004226128,0.0017839855,0.00071349303,0.0009899111,0.0010406803,0.0005122801],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018135893,0.00042791772,0.8540329,0.00039531634,0.00009425302,0.00055817055,0.050412398,0.00034518153,0.0017650471,0.0059985933,0.007695236,0.07809373],"study_design_scores_gemma":[0.000070564536,0.001119911,0.79278636,0.00079426606,0.00009756088,0.0031607207,0.14563257,0.001163403,0.0017409839,0.006033374,0.047302224,0.000098038785],"about_ca_topic_score_codex":0.0028453914,"about_ca_topic_score_gemma":0.003089373,"teacher_disagreement_score":0.006980885,"about_ca_system_score_codex":0.0015650124,"about_ca_system_score_gemma":0.0021997488,"threshold_uncertainty_score":0.023353398},"labels":[],"label_agreement":null},{"id":"W2910664135","doi":"10.1177/1069031x18822968","title":"Consumer Responses to High Service Attentiveness: A Cross-Cultural Examination","year":2019,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Peking University; National Natural Science Foundation of China","keywords":"Interdependence; Service (business); Social psychology; Psychology; Marketing; Construal level theory; Consumer behaviour; China; Business; Advertising; Political science","score_opus":0.02254900997262836,"score_gpt":0.29804795040124327,"score_spread":0.2754989404286149,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2910664135","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999316,0.00002838643,0.000053203297,0.00002869098,0.0000029484595,0.000010791621,0.000009832239,5.2949036e-7,0.0005496274],"genre_scores_gemma":[0.9994438,0.00006961489,0.0001319584,0.00007795888,0.0000048519437,0.000021164871,0.00002418347,0.0000021457622,0.00022418918],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99828404,0.000902681,0.00015455707,0.00014594829,0.00033977677,0.00017299406],"domain_scores_gemma":[0.99127287,0.004619228,0.0014280609,0.0006956254,0.001613439,0.00037077026],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0050390223,0.0002650612,0.00035547893,0.0010286822,0.001436222,0.0015355262,0.00028590148,0.00058973016,0.0016281086],"category_scores_gemma":[0.007461866,0.00029025547,0.0006614616,0.0009884174,0.0018462763,0.000795811,0.001470831,0.0007304139,0.00015088964],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031256065,0.00053690124,0.7597761,0.00015492646,0.00019957939,0.00043480186,0.21983422,0.000069567,0.003178625,0.0004687853,0.00020748323,0.014826409],"study_design_scores_gemma":[0.00001573785,0.0005850408,0.82388294,0.00004654458,0.000083355706,0.00045797703,0.17201407,0.00025606068,0.0011519758,0.00013708921,0.0013271918,0.00004209547],"about_ca_topic_score_codex":0.006634802,"about_ca_topic_score_gemma":0.009491741,"teacher_disagreement_score":0.006634802,"about_ca_system_score_codex":0.0007178827,"about_ca_system_score_gemma":0.00049287506,"threshold_uncertainty_score":0.026649237},"labels":[],"label_agreement":null},{"id":"W2910792741","doi":"10.1080/0965254x.2018.1550906","title":"Special issue of the journal of strategic marketing ‘the state of theory in strategic marketing research – reviews and prospects’","year":2019,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Marketing; Strategic marketing; Business; Marketing science; Marketing research; State (computer science); Marketing strategy; Marketing management; Relationship marketing; Computer science","score_opus":0.07688580657166745,"score_gpt":0.3113485304400877,"score_spread":0.23446272386842026,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2910792741","genre_codex":"editorial","genre_gemma":"editorial","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"editorial","genre_consensus":"editorial","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0003081754,0.0270331,0.0003805752,0.06189934,0.8972138,0.000060147442,0.00026988832,0.00014303208,0.012691935],"genre_scores_gemma":[0.0017011714,0.022352997,0.00038051198,0.028762367,0.9042359,0.000049584996,0.00031743353,0.00017268679,0.042027313],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9956976,0.0005611296,0.00045388626,0.00042143057,0.0025178378,0.00034820035],"domain_scores_gemma":[0.9691984,0.009539247,0.002532232,0.0013531368,0.0121706445,0.00520642],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005283534,0.0017943213,0.0029483472,0.0054004113,0.002195117,0.009396197,0.0023809401,0.0061083706,0.0608894],"category_scores_gemma":[0.015950669,0.00066296436,0.0011811137,0.0031166375,0.0023660937,0.0058376165,0.002187806,0.00616675,0.027015047],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000026678188,0.000030761923,0.000115134266,0.00025969796,0.000009843556,0.000034919878,0.000023639666,0.000022541688,0.0001494291,0.000842339,0.9809115,0.017573493],"study_design_scores_gemma":[0.000012741738,0.00003985016,0.00079717854,0.0003404888,0.0000117577565,0.00014640839,0.000056358003,0.000074573916,0.00010079819,0.0012849122,0.9971208,0.000014129612],"about_ca_topic_score_codex":0.0016995085,"about_ca_topic_score_gemma":0.0049355025,"teacher_disagreement_score":0.0608894,"about_ca_system_score_codex":0.0025005355,"about_ca_system_score_gemma":0.005489204,"threshold_uncertainty_score":0.2036953},"labels":[],"label_agreement":null},{"id":"W2912889524","doi":"10.5539/ijms.v11n1p76","title":"CRM Implementation in Lebanese SMEs: Descriptive Analysis","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Flourishing; Beauty; Business; Descriptive statistics; Globe; Marketing; Entrepreneurship; Competitive advantage; Sample (material); Service (business); Value (mathematics); Finance; Political science","score_opus":0.030303353832667426,"score_gpt":0.3379457576616972,"score_spread":0.3076424038290298,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2912889524","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99800974,0.0001836813,0.00008489284,0.00007847008,0.0000025575223,0.000075111035,0.0006354873,0.0000025430775,0.00092766125],"genre_scores_gemma":[0.9971517,0.00040386754,0.00030975405,0.00010363031,0.000011044889,0.0002299505,0.0009368912,0.0000041872404,0.00084909523],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99928147,0.00018455052,0.00013320846,0.000076341705,0.00012772925,0.00019682804],"domain_scores_gemma":[0.9963211,0.001811382,0.0008384304,0.000110303066,0.0006918951,0.00022693908],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016225985,0.00022827998,0.00038543294,0.0036297834,0.0008070805,0.0013092421,0.00041782888,0.00041812734,0.002775729],"category_scores_gemma":[0.0027778219,0.00023877219,0.0005030265,0.0035334511,0.0005251039,0.0008433066,0.00081977114,0.00050867046,0.0005035796],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018005395,0.00057399063,0.966814,0.00031052492,0.000034440276,0.0010938846,0.015229856,0.00011079333,0.0005748335,0.0003780806,0.0007053143,0.013994067],"study_design_scores_gemma":[0.000009310261,0.00041534987,0.91355646,0.00023576939,0.000037799233,0.00072344067,0.08103319,0.0004911504,0.00049941905,0.00011734905,0.002857578,0.000023235698],"about_ca_topic_score_codex":0.0074711875,"about_ca_topic_score_gemma":0.009619133,"teacher_disagreement_score":0.0074711875,"about_ca_system_score_codex":0.0012679748,"about_ca_system_score_gemma":0.0012796896,"threshold_uncertainty_score":0.014855385},"labels":[],"label_agreement":null},{"id":"W2912919186","doi":"10.1080/02642069.2019.1576641","title":"Developing and validating a multidimensional tourist engagement scale (TES)","year":2019,"lang":"en","type":"article","venue":"Service Industries Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Operationalization; Tourism; Customer engagement; Scale (ratio); Novelty; Context (archaeology); Marketing; Value (mathematics); Co-creation; Business; Scope (computer science); Social media; Knowledge management; Psychology; Computer science; Social psychology; World Wide Web; Political science; Geography","score_opus":0.05089648102281933,"score_gpt":0.269721964805726,"score_spread":0.2188254837829067,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2912919186","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9502695,0.0000960318,0.031949032,0.00040416693,0.00007168564,0.004923303,0.0013498402,0.0001327555,0.010803718],"genre_scores_gemma":[0.8738958,0.00015462651,0.107858375,0.00023596824,0.000030859163,0.0124112265,0.0028071234,0.00003767302,0.0025683506],"study_design_codex":"observational","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.99500847,0.002002766,0.0009123102,0.0003573406,0.0014198454,0.00029931476],"domain_scores_gemma":[0.98543555,0.0071380786,0.0011601187,0.00092656375,0.004693584,0.000645962],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009295449,0.00034834497,0.0004130648,0.0017750864,0.0007869439,0.0011980194,0.00076062494,0.00081680104,0.0032594411],"category_scores_gemma":[0.017521454,0.00025182057,0.0009445907,0.0013797948,0.0005659938,0.0011509845,0.0016410844,0.0010074636,0.0006486001],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032969777,0.0026870158,0.71305627,0.00067913,0.00021983833,0.0002792862,0.014691357,0.0031344728,0.012800119,0.0079732975,0.004701292,0.23944828],"study_design_scores_gemma":[0.00018545058,0.00276618,0.9252449,0.00036605413,0.00014959439,0.000318933,0.0134581635,0.022931246,0.007718278,0.004864678,0.021856174,0.00014032937],"about_ca_topic_score_codex":0.0023268866,"about_ca_topic_score_gemma":0.0055682035,"teacher_disagreement_score":0.009295449,"about_ca_system_score_codex":0.00079301774,"about_ca_system_score_gemma":0.0022749787,"threshold_uncertainty_score":0.049159646},"labels":[],"label_agreement":null},{"id":"W2913185115","doi":"10.5539/ijms.v11n1p85","title":"How Engaged Customers Can Help the Brand: An Empirical Case Study on a Higher Education Institution (University) in Egypt","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Empirical research; Test (biology); Psychology; Structural equation modeling; Institution; Marketing; Loyalty business model; Customer engagement; Service (business); Business; Social psychology; Public relations; Sociology; Political science; Service quality; Social science","score_opus":0.06358146441050293,"score_gpt":0.3267093944057976,"score_spread":0.26312792999529466,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2913185115","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99729353,0.000062023166,0.00021969693,0.00030073433,0.0000067627484,0.00002446386,0.000020728752,0.000003626009,0.002068373],"genre_scores_gemma":[0.99312496,0.0002826218,0.000607493,0.00021355801,0.000010115188,0.000020627507,0.000029813269,0.000008912654,0.0057018586],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99910337,0.00038327562,0.00002812011,0.00008298147,0.00015201705,0.00025030217],"domain_scores_gemma":[0.9981694,0.00087167375,0.00023798678,0.000091659895,0.00023733583,0.00039182603],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012766181,0.00037089063,0.00032499805,0.00092095876,0.005818048,0.0028996596,0.0011873484,0.0025235165,0.0043859747],"category_scores_gemma":[0.0022134115,0.00029439185,0.00038836923,0.0010390462,0.0018151712,0.0018764025,0.001549928,0.0018664659,0.00062094466],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004401785,0.0049045742,0.14265805,0.00058754755,0.000068861016,0.07902884,0.6729057,0.0013955958,0.007464272,0.0111115165,0.0069807484,0.07245419],"study_design_scores_gemma":[0.000018947272,0.0005389585,0.047424357,0.000117292795,0.000034665765,0.005037972,0.9239649,0.0017422077,0.0028832846,0.0006970732,0.017487891,0.000052473497],"about_ca_topic_score_codex":0.007445747,"about_ca_topic_score_gemma":0.024459712,"teacher_disagreement_score":0.007445747,"about_ca_system_score_codex":0.001967695,"about_ca_system_score_gemma":0.0010852634,"threshold_uncertainty_score":0.01480484},"labels":[],"label_agreement":null},{"id":"W2913217800","doi":"10.5430/ijba.v10n1p87","title":"Virtual Sales Versus Classical Sales: A Perspective From Brazilian Airlines Customers","year":2018,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Quality (philosophy); Service (business); Perspective (graphical); Sales management; Retail sales; Process (computing); Advertising; Computer science","score_opus":0.03349273170179691,"score_gpt":0.3127544924647139,"score_spread":0.279261760762917,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2913217800","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96507007,0.0011761959,0.00032098603,0.0024443609,0.000016203647,0.0000126171635,0.00003242088,0.0000031887496,0.030923948],"genre_scores_gemma":[0.99841356,0.00054290355,0.00008721256,0.00024662915,0.0000086449445,0.0000030985716,0.000008222501,0.0000015521986,0.00068807625],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9986933,0.00076701125,0.000033209115,0.00007408744,0.00023454869,0.00019784215],"domain_scores_gemma":[0.99726844,0.0017828324,0.00028258318,0.000054525226,0.00038125506,0.00023035958],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019191634,0.00021176176,0.00024897626,0.0009747206,0.0024075978,0.003732607,0.00027827098,0.0010411399,0.0036126492],"category_scores_gemma":[0.0042193807,0.00014923909,0.00016126232,0.0014140677,0.0019317643,0.0024450435,0.0010725019,0.00079820986,0.00018570693],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002587274,0.0003657895,0.1674554,0.000524587,0.000023965897,0.003370354,0.6815748,0.0002672954,0.003914516,0.054453265,0.0039956933,0.0837956],"study_design_scores_gemma":[0.000007933865,0.00020781672,0.07458734,0.0003638289,0.000022218184,0.00107144,0.8837242,0.00071416196,0.00040429187,0.002523872,0.036346987,0.00002588096],"about_ca_topic_score_codex":0.017033672,"about_ca_topic_score_gemma":0.020737898,"teacher_disagreement_score":0.017033672,"about_ca_system_score_codex":0.0013415278,"about_ca_system_score_gemma":0.0007587463,"threshold_uncertainty_score":0.033869028},"labels":[],"label_agreement":null},{"id":"W2915055002","doi":"10.20472/iac.2018.001.028","title":"SUSTAINABLE SERVICE QUALITY TO MEET WITH CUSTOMER EXPECTATION","year":2018,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Suan Sunandha Rajabhat University","keywords":"Service quality; Business; Tourism; Marketing; Service (business); Quality (philosophy); Customer satisfaction; Quarter (Canadian coin); Population; Arabic; Advertising; Geography; Medicine; Environmental health","score_opus":0.027978872311903578,"score_gpt":0.28408218843651234,"score_spread":0.25610331612460874,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2915055002","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7897412,0.0009559783,0.021222878,0.020073023,0.00026785297,0.00026016496,0.00019299847,0.00017665362,0.16710925],"genre_scores_gemma":[0.9946966,0.00017912187,0.0021107867,0.0007005061,0.000034641438,0.000029553741,0.00005519734,0.000009570122,0.0021840134],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99739254,0.000726943,0.00015775418,0.00009925341,0.0011628055,0.00046063744],"domain_scores_gemma":[0.9952598,0.0007343016,0.00080234115,0.00022024983,0.001867806,0.0011154594],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022174339,0.00013561075,0.00017924096,0.00039763554,0.00072823255,0.0027295244,0.0003051109,0.00050853204,0.0031856606],"category_scores_gemma":[0.0050791167,0.00006845517,0.00030934537,0.00056159566,0.00081256015,0.0012930151,0.0013913991,0.0009667879,0.00058280694],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003329244,0.0012801377,0.37572366,0.0014174212,0.00021177005,0.0021562846,0.03224023,0.005488017,0.019860104,0.10102051,0.04044173,0.41982713],"study_design_scores_gemma":[0.000073702664,0.0026456378,0.6011939,0.00089652097,0.00012104603,0.0030846857,0.097000495,0.012514112,0.0081319995,0.064861596,0.20927837,0.00019792253],"about_ca_topic_score_codex":0.0018616961,"about_ca_topic_score_gemma":0.0022511906,"teacher_disagreement_score":0.0031856606,"about_ca_system_score_codex":0.0010398315,"about_ca_system_score_gemma":0.0023499182,"threshold_uncertainty_score":0.011727035},"labels":[],"label_agreement":null},{"id":"W2919515511","doi":"","title":"Quality and Pricing in the Hotel Industry [Summary]","year":2019,"lang":"en","type":"article","venue":"VTechWorks (Virginia Tech)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Business; Marketing; Economics","score_opus":0.027115184775122293,"score_gpt":0.27113270173994813,"score_spread":0.24401751696482585,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2919515511","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8624427,0.037278805,0.00068022736,0.016491452,0.00063643575,0.00004140263,0.0012179817,0.00004435411,0.08116673],"genre_scores_gemma":[0.9762913,0.011380349,0.00025760752,0.00054259266,0.00033019125,0.0000088933475,0.0005013642,0.0000081535645,0.0106796995],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9998024,0.000056910154,0.000009705338,0.000014541563,0.00007775529,0.000038804843],"domain_scores_gemma":[0.9986084,0.00052849954,0.00023687682,0.000034736233,0.00040580056,0.00018571746],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00037847352,0.00010029815,0.00011403753,0.000811076,0.00053389,0.0015150525,0.00021955548,0.00026371636,0.009034599],"category_scores_gemma":[0.002204901,0.00007579222,0.00020758578,0.0016292467,0.00036681697,0.00061312295,0.00020475626,0.00050734024,0.0006041287],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002537351,0.00061557844,0.7580679,0.00032271552,0.00012130095,0.00021765172,0.0016529268,0.002105812,0.00033810237,0.011144527,0.05733592,0.16782391],"study_design_scores_gemma":[0.000007390792,0.00009338992,0.9795829,0.00010326445,0.000033652228,0.00010429215,0.0015751941,0.0013063899,0.00006832696,0.002938699,0.014175631,0.000010844972],"about_ca_topic_score_codex":0.061695915,"about_ca_topic_score_gemma":0.06994111,"teacher_disagreement_score":0.061695915,"about_ca_system_score_codex":0.0013645244,"about_ca_system_score_gemma":0.0012109113,"threshold_uncertainty_score":0.12267357},"labels":[],"label_agreement":null},{"id":"W2921166863","doi":"10.1016/j.tmp.2019.02.014","title":"A multiple indicators multiple causes (mimic) model of the behavioral consequences of hotel guests","year":2019,"lang":"en","type":"article","venue":"Tourism Management Perspectives","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"Haute école Spécialisée de Suisse Occidentale","keywords":"Psychology; Complaint; Loyalty; Sample (material); Covariate; Service quality; Service (business); Customer satisfaction; Set (abstract data type); Business; Marketing; Advertising; Econometrics; Computer science; Economics; Political science","score_opus":0.028026672003004904,"score_gpt":0.25848822839818675,"score_spread":0.23046155639518184,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2921166863","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6467479,0.00065890054,0.30539587,0.006979839,0.00043847744,0.00049585034,0.002170363,0.0006886304,0.03642422],"genre_scores_gemma":[0.9817861,0.00030581094,0.00700048,0.00014769686,0.000081237355,0.00016955975,0.00024086845,0.000030180672,0.010237964],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9984505,0.0007988787,0.000056710036,0.00029751958,0.00017349017,0.00022283592],"domain_scores_gemma":[0.9951526,0.0028042365,0.0008208192,0.0003654302,0.00051881745,0.00033810374],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002558105,0.0010284171,0.0014420137,0.001874122,0.00087025424,0.0022478257,0.0022623085,0.0022008542,0.008946778],"category_scores_gemma":[0.007114409,0.0009077123,0.00218892,0.0013518725,0.0013273288,0.0018112109,0.001985716,0.0016509505,0.00072949636],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007410883,0.0007434185,0.0764045,0.00027668528,0.0008513156,0.0015938805,0.0011823417,0.64220655,0.0015540152,0.24832152,0.0038679694,0.022256747],"study_design_scores_gemma":[0.0001308055,0.000276042,0.012848445,0.000029992452,0.00030888553,0.00028844902,0.00043633577,0.9206313,0.0001929386,0.06357292,0.0012219683,0.00006195212],"about_ca_topic_score_codex":0.022666832,"about_ca_topic_score_gemma":0.0151156075,"teacher_disagreement_score":0.022666832,"about_ca_system_score_codex":0.0014793243,"about_ca_system_score_gemma":0.002358682,"threshold_uncertainty_score":0.045069814},"labels":[],"label_agreement":null},{"id":"W2921189230","doi":"10.18666/jpra-2019-9124","title":"Relational Dynamics Supporting Client Orientation: Perspectives from the Front Lines of Service Delivery","year":2019,"lang":"en","type":"article","venue":"Journal of Park and Recreation Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Identification (biology); Orientation (vector space); Thematic analysis; Front line; Psychology; Service delivery framework; Service (business); CLARITY; Service-orientation; Recreation; Social psychology; Public relations; Business; Qualitative research; Marketing; Sociology","score_opus":0.02504314131842502,"score_gpt":0.27209560567936286,"score_spread":0.24705246436093783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2921189230","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93778473,0.0021065178,0.0064543383,0.013101322,0.00011911166,0.00007326571,0.000036408648,0.00004514041,0.04027922],"genre_scores_gemma":[0.9955122,0.0005477293,0.0006214816,0.00063481595,0.000030044963,0.000020179237,0.000010565156,0.00002509599,0.00259784],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9881245,0.00822367,0.00018252358,0.0005072068,0.0011215244,0.0018405272],"domain_scores_gemma":[0.9880832,0.006898148,0.0012482484,0.00035491644,0.0012937206,0.0021218916],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011029834,0.0005126232,0.0005471785,0.0017090727,0.013713825,0.0105188815,0.0019242868,0.00253076,0.0053193253],"category_scores_gemma":[0.012879548,0.0007442147,0.00043855363,0.0012057768,0.012248265,0.0060795615,0.008348903,0.0054864455,0.000445902],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000032379452,0.00006602971,0.0063950266,0.000065941604,0.0000060197062,0.0011184694,0.9762758,0.00004303512,0.00059930474,0.0061101345,0.00064909284,0.008638788],"study_design_scores_gemma":[0.000006145877,0.00004854267,0.0033407547,0.000098697994,0.000007992803,0.00049448386,0.98308545,0.00018153912,0.00023016377,0.001568358,0.010924873,0.000012914594],"about_ca_topic_score_codex":0.021911317,"about_ca_topic_score_gemma":0.022771737,"teacher_disagreement_score":0.021911317,"about_ca_system_score_codex":0.008058762,"about_ca_system_score_gemma":0.008088962,"threshold_uncertainty_score":0.058470666},"labels":[],"label_agreement":null},{"id":"W2922030025","doi":"10.1016/j.iedeen.2019.02.001","title":"How sales managers can use salespeople's perceived attributes to monitor and motivate a sales force during relationship marketing","year":2019,"lang":"en","type":"article","venue":"European Research on Management and Business Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Rimouski","funders":"","keywords":"Sales force; Business; Marketing; Commission; Agency (philosophy); Perspective (graphical); Sales management; Compensation (psychology); Relationship marketing; Retail sales; Customer retention; Markov chain; Marketing management; Service (business); Computer science; Psychology; Service quality","score_opus":0.08040310518732734,"score_gpt":0.2736475926630366,"score_spread":0.19324448747570927,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2922030025","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9946995,0.00004903546,0.000983907,0.0005005735,0.000005669715,0.000016424194,0.000006694849,0.00001670857,0.0037215538],"genre_scores_gemma":[0.9983353,0.00005850535,0.00089027826,0.00008320141,0.0000036790968,0.000007027699,0.000007762058,0.000002482176,0.00061177224],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99933976,0.00040730787,0.000012972182,0.000042857937,0.00010544736,0.00009166153],"domain_scores_gemma":[0.99730253,0.0011655833,0.00072534225,0.00012698717,0.00021078308,0.00046878177],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014001109,0.00016684437,0.00011459107,0.0003087193,0.0005140912,0.0017170463,0.0001803904,0.00051131856,0.0015888074],"category_scores_gemma":[0.0071292818,0.00016640474,0.00012611678,0.00015356005,0.00033748648,0.0007568337,0.00032657804,0.00047451965,0.00028905808],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039062364,0.002638059,0.7199083,0.00013673579,0.0001263836,0.00043298505,0.022089673,0.0020077203,0.016672745,0.004126074,0.0037197752,0.22775096],"study_design_scores_gemma":[0.0001378657,0.001495476,0.9298681,0.00010607926,0.000107284766,0.00047819712,0.03510035,0.011226638,0.0053124987,0.0038747138,0.012198546,0.0000942501],"about_ca_topic_score_codex":0.0013783062,"about_ca_topic_score_gemma":0.0030090958,"teacher_disagreement_score":0.0017170463,"about_ca_system_score_codex":0.0002598384,"about_ca_system_score_gemma":0.0005544936,"threshold_uncertainty_score":0.007404566},"labels":[],"label_agreement":null},{"id":"W2927974664","doi":"10.1108/jsm-02-2018-0064","title":"Looking forward: anticipation enhances service experiences","year":2019,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Allison University","funders":"","keywords":"Anticipation (artificial intelligence); Enthusiasm; Psychology; Originality; Service (business); Social psychology; Marketing; Computer science; Business; Creativity","score_opus":0.010986072614645482,"score_gpt":0.25162394146492095,"score_spread":0.24063786885027547,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2927974664","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9524032,0.00035144555,0.004188943,0.001074244,0.00008847588,0.00005881512,0.00007824987,0.000084935135,0.04167182],"genre_scores_gemma":[0.99713993,0.00012624107,0.00084192667,0.00015125917,0.000020327754,0.000018516539,0.000040692456,0.000014718812,0.0016464578],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988312,0.00056844734,0.000039231978,0.000097530334,0.00026373577,0.00019991286],"domain_scores_gemma":[0.99500906,0.0024246096,0.0010471805,0.00022341289,0.00045853027,0.00083726604],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013220557,0.00024054493,0.00016852416,0.0003963949,0.0009606032,0.003347417,0.0003083263,0.00064428215,0.007090729],"category_scores_gemma":[0.008229888,0.00013794187,0.00032071202,0.00023583004,0.0012528623,0.001766961,0.002334817,0.0009350855,0.0005037061],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020951824,0.0013512095,0.34176168,0.0017659939,0.00016541341,0.003769685,0.33193547,0.0016684063,0.02923638,0.03327327,0.011540138,0.24143718],"study_design_scores_gemma":[0.00007432682,0.0026517112,0.5480517,0.0006226568,0.00016016881,0.002131716,0.3383869,0.0026451922,0.0054018507,0.024676805,0.07493109,0.00026588142],"about_ca_topic_score_codex":0.0010685505,"about_ca_topic_score_gemma":0.001534872,"teacher_disagreement_score":0.007090729,"about_ca_system_score_codex":0.0006761927,"about_ca_system_score_gemma":0.0007628233,"threshold_uncertainty_score":0.0237208},"labels":[],"label_agreement":null},{"id":"W2931287701","doi":"10.5539/ass.v15n4p37","title":"Employee Quality Performance, Customer Orientation and Loyalty: Antecedent and Outcome of Customer Satisfaction","year":2019,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Loyalty business model; Business; Customer advocacy; Customer retention; Customer equity; Marketing; Customer delight; Customer intelligence; Service quality; Nonprobability sampling; Structural equation modeling; Psychology; Mathematics; Service (business); Statistics; Population; Medicine","score_opus":0.026208093925161498,"score_gpt":0.30595347781092164,"score_spread":0.27974538388576015,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2931287701","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9960718,0.00014095465,0.00033905325,0.00011773845,0.0000055248324,0.000017888307,0.000071805334,0.000004603404,0.0032305869],"genre_scores_gemma":[0.99941635,0.0000645138,0.000089847534,0.000018075467,0.0000046424866,0.000006554659,0.000052421197,0.0000010037421,0.00034663256],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988815,0.0003984616,0.00006446852,0.00007670062,0.0003239133,0.00025506917],"domain_scores_gemma":[0.9971584,0.001107626,0.0006657254,0.00009033083,0.0004668711,0.0005110491],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009242143,0.00019355319,0.00029777642,0.00064456224,0.0004195659,0.0013303073,0.00015279601,0.00041943294,0.0033710827],"category_scores_gemma":[0.0027912161,0.00011383577,0.00038639404,0.0008344873,0.00042822293,0.00032652885,0.0006512611,0.0007296733,0.00030961417],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001975613,0.0006056594,0.9756148,0.00009833583,0.00009862698,0.0002454164,0.00086154405,0.0006442631,0.00132553,0.001116748,0.00025567456,0.01893589],"study_design_scores_gemma":[0.0000066034013,0.0003079128,0.9959413,0.000025917325,0.00004628284,0.000111488,0.0012203811,0.0011244768,0.00044661912,0.00034277147,0.00041671048,0.000009542692],"about_ca_topic_score_codex":0.00415248,"about_ca_topic_score_gemma":0.0039290963,"teacher_disagreement_score":0.00415248,"about_ca_system_score_codex":0.0005846318,"about_ca_system_score_gemma":0.00091173593,"threshold_uncertainty_score":0.011277437},"labels":[],"label_agreement":null},{"id":"W2936618703","doi":"10.5539/ibr.v12n5p1","title":"Are Gender and Appearance Important? Exploring the Relationship between Recovery Type and Post-recovery Satisfaction","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service recovery; Attractiveness; Moderation; Physical attractiveness; Customer satisfaction; Service (business); Marketing; Perspective (graphical); Business; Psychology; Process management; Service quality; Operations management; Social psychology; Computer science; Engineering","score_opus":0.19775080762186306,"score_gpt":0.35612147114411496,"score_spread":0.1583706635222519,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2936618703","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973699,0.00012522518,0.00022666315,0.00017220188,0.00002081195,0.000014696115,0.00003802145,0.0000025789693,0.0020298925],"genre_scores_gemma":[0.99929285,0.000039433875,0.00007404106,0.000025712414,0.000005986448,0.0000063258326,0.000019422414,0.0000014182766,0.0005347586],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99898154,0.00045563752,0.000048297905,0.00010790053,0.00020072625,0.00020576421],"domain_scores_gemma":[0.9943362,0.0030172614,0.001269747,0.00023070109,0.00032693904,0.0008191862],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001618146,0.000213214,0.00029925237,0.0003859225,0.00048692126,0.0009644497,0.0002946224,0.00036183678,0.007355819],"category_scores_gemma":[0.0063729994,0.000100186415,0.00047124914,0.00029966634,0.00074809,0.0005572718,0.00049239444,0.0006999773,0.00036248897],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00092342874,0.0006200991,0.97479826,0.00005828151,0.00007598138,0.00022161042,0.0020391864,0.00010569059,0.0015898746,0.00072810665,0.00024480844,0.018594611],"study_design_scores_gemma":[0.000009574223,0.00049134315,0.99396294,0.000019202365,0.00005163628,0.00010011377,0.0039952607,0.0003418245,0.00028632802,0.00019347372,0.00053938944,0.0000089185],"about_ca_topic_score_codex":0.0021996011,"about_ca_topic_score_gemma":0.0028780908,"teacher_disagreement_score":0.007355819,"about_ca_system_score_codex":0.00040778084,"about_ca_system_score_gemma":0.00057268573,"threshold_uncertainty_score":0.024607658},"labels":[],"label_agreement":null},{"id":"W2937552858","doi":"10.5539/ibr.v12n5p69","title":"The Impact of Strategic Planning in Palestinian Municipalities on the Quality of Service Provided to Its Citizens","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Quality (philosophy); Service quality; Strategic planning; Service (business); Sample (material); Business; Marketing; Service delivery framework; Order (exchange); Public relations; Psychology; Political science","score_opus":0.2802357751448328,"score_gpt":0.4483795648253494,"score_spread":0.16814378968051663,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2937552858","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9885895,0.00042136267,0.0001077358,0.00093936716,0.000011260103,0.000015523583,0.000030064648,0.0000032397627,0.009881883],"genre_scores_gemma":[0.9991923,0.00024073123,0.0000796068,0.000051088762,0.0000023421715,0.0000045460592,0.000014974573,7.553591e-7,0.00041369649],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99780136,0.00095590425,0.00008356809,0.00007775013,0.00038879103,0.00069248775],"domain_scores_gemma":[0.9973832,0.0006632718,0.0006817459,0.000094524476,0.00036967883,0.00080760906],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019357806,0.00022988426,0.00017793455,0.000739083,0.0019797913,0.002841272,0.0002826882,0.00031463828,0.0027158817],"category_scores_gemma":[0.004226581,0.00017898837,0.00020472387,0.0015058847,0.001458518,0.0006768026,0.002428154,0.00071618694,0.00015423185],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028521527,0.0003467617,0.818114,0.00061446754,0.00010945662,0.00446029,0.048381254,0.0026432017,0.0017169339,0.008760355,0.0027378907,0.11183014],"study_design_scores_gemma":[0.00001641256,0.0003141322,0.7728928,0.00034004438,0.000042716372,0.00052097195,0.20793895,0.0006648251,0.00056599226,0.0011885746,0.0154818855,0.00003264703],"about_ca_topic_score_codex":0.035363846,"about_ca_topic_score_gemma":0.06404609,"teacher_disagreement_score":0.035363846,"about_ca_system_score_codex":0.004237913,"about_ca_system_score_gemma":0.009845635,"threshold_uncertainty_score":0.07031602},"labels":[],"label_agreement":null},{"id":"W2941050646","doi":"10.5430/wje.v9n2p123","title":"Organizational Culture, Commitment and Job Satisfaction of Faculty in Private-Sectarian Higher Education Institutions (HEIs)","year":2019,"lang":"en","type":"article","venue":"World Journal of Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Job satisfaction; Organizational commitment; Organizational culture; Psychology; Scale (ratio); Organisation climate; Regression analysis; Job performance; Social psychology; Applied psychology; Business administration; Management; Mathematics; Statistics; Business; Geography","score_opus":0.03127910251035667,"score_gpt":0.2935204260032299,"score_spread":0.26224132349287327,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2941050646","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997023,0.00002131182,0.000010278082,0.000039567025,0.0000015910027,0.0000015172119,0.000007994371,3.9303805e-7,0.00021512558],"genre_scores_gemma":[0.99957377,0.000041058578,0.000018571527,0.00003527383,0.0000029960522,0.0000022418901,0.00001636701,4.1801718e-7,0.00030936697],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991841,0.00024598857,0.000054602257,0.00003513572,0.00022411511,0.0002561299],"domain_scores_gemma":[0.99667066,0.00042768958,0.0010645608,0.00007828673,0.00043153405,0.0013273006],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011929146,0.00013406531,0.00020552242,0.00065079075,0.0013822464,0.0012335447,0.00019939728,0.00020773865,0.0028564432],"category_scores_gemma":[0.0038983687,0.00014788286,0.00014092072,0.00080714084,0.000571882,0.00040496836,0.0007205475,0.0005282953,0.0002957732],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003671799,0.00020690745,0.9851871,0.000015319347,0.000012675029,0.000050947987,0.005811664,0.00003184427,0.0004005864,0.00007249309,0.00019059244,0.007983135],"study_design_scores_gemma":[0.0000024526557,0.00017434248,0.97666717,0.00001068405,0.000005379861,0.000076138815,0.022344599,0.000090936104,0.00015325058,0.00002919466,0.00044134108,0.000004397716],"about_ca_topic_score_codex":0.008536054,"about_ca_topic_score_gemma":0.021367637,"teacher_disagreement_score":0.008536054,"about_ca_system_score_codex":0.0010678021,"about_ca_system_score_gemma":0.0013837097,"threshold_uncertainty_score":0.01697272},"labels":[],"label_agreement":null},{"id":"W2944186352","doi":"10.5430/ijba.v10n3p118","title":"Assessment of Quality of Service of Mobile Network Operators in Akure","year":2019,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Customer satisfaction; Quality of service; Service (business); Descriptive statistics; Commission; Business; Quality (philosophy); Customer Service Assurance; Marketing; Telecommunications; Computer science; Statistics; Customer retention; Mathematics","score_opus":0.027012741569418623,"score_gpt":0.330631785326553,"score_spread":0.3036190437571344,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2944186352","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983333,0.00009153726,0.00019246034,0.000052530348,0.0000036775739,0.000009748937,0.000045352273,0.0000028578875,0.0012686615],"genre_scores_gemma":[0.99923563,0.0001014644,0.00022560442,0.000010227164,0.0000022907236,0.0000039102474,0.000043954136,7.893777e-7,0.00037614687],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994535,0.000119754266,0.00006302704,0.00005050859,0.00019673788,0.00011647177],"domain_scores_gemma":[0.9978205,0.00047381775,0.0007871161,0.000047625388,0.00062400417,0.00024694734],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00063124404,0.00016899774,0.00016850905,0.00088223343,0.0005494792,0.0009384003,0.00020970407,0.0002641235,0.00141897],"category_scores_gemma":[0.002520761,0.00009440642,0.00013394111,0.00087162724,0.00026036982,0.00057584094,0.0004488283,0.0002605069,0.00015930772],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012960478,0.00008986961,0.96343696,0.000074534866,0.000022323151,0.0004854674,0.004314891,0.0003974429,0.0036976077,0.00020992682,0.00027004408,0.026871324],"study_design_scores_gemma":[0.0000028250731,0.0003672575,0.9773582,0.000044379736,0.000019971434,0.00048130445,0.017886722,0.0013057179,0.0006716729,0.000070401424,0.0017725234,0.000018999532],"about_ca_topic_score_codex":0.00988257,"about_ca_topic_score_gemma":0.014011219,"teacher_disagreement_score":0.00988257,"about_ca_system_score_codex":0.00064917793,"about_ca_system_score_gemma":0.00054412376,"threshold_uncertainty_score":0.019650102},"labels":[],"label_agreement":null},{"id":"W2945468500","doi":"10.5539/ijms.v11n2p115","title":"The Relationship Between Malaysian Supermarket In-Store Shopping Experiences and Positive Word-of-Mouth","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Malaysia Sabah","keywords":"Word of mouth; Business; Advertising; Loyalty; Customer satisfaction; Marketing; Mediation; Context (archaeology); Variety (cybernetics); Loyalty business model; Psychology; Service quality; Service (business); Computer science","score_opus":0.04447904800784245,"score_gpt":0.31612786328510645,"score_spread":0.271648815277264,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2945468500","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99763846,0.00021738056,0.000050361894,0.00010053007,0.000004277222,0.000006143859,0.000045556622,0.0000010503859,0.0019360927],"genre_scores_gemma":[0.9991584,0.00017819957,0.00008221446,0.000028652908,0.0000055430046,0.0000043662535,0.00004109925,9.063345e-7,0.0005006582],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99959964,0.00012373812,0.000050908195,0.00004321285,0.00011343841,0.00006911468],"domain_scores_gemma":[0.99389255,0.001662456,0.003494215,0.000110286346,0.00039554993,0.00044482056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005744165,0.00015044327,0.0001472973,0.000588189,0.00029458757,0.0011390212,0.00016587849,0.00027539907,0.004932564],"category_scores_gemma":[0.003905641,0.00014662101,0.00022851693,0.00050054386,0.0003790751,0.00067592016,0.0004672474,0.00050082494,0.00021456426],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011758126,0.00015258562,0.9845866,0.00012442493,0.00008240818,0.00024171754,0.0030548018,0.00005278929,0.0005037754,0.0002557747,0.0002183686,0.010609203],"study_design_scores_gemma":[0.0000012678743,0.000067019115,0.99693966,0.000020387615,0.00001724377,0.00018772668,0.0021026055,0.000091325914,0.00008103584,0.000059650225,0.0004265962,0.0000054158504],"about_ca_topic_score_codex":0.0031810196,"about_ca_topic_score_gemma":0.0060317838,"teacher_disagreement_score":0.004932564,"about_ca_system_score_codex":0.00032733395,"about_ca_system_score_gemma":0.0003250504,"threshold_uncertainty_score":0.01650101},"labels":[],"label_agreement":null},{"id":"W2945551805","doi":"10.5539/ijms.v11n2p102","title":"Market Orientation Conceptualizations, Components and Performance-Impacts: A Literature Review and Conceptual Framework","year":2019,"lang":"en","type":"review","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Market orientation; Conceptual framework; Relevance (law); Business; Customer orientation; Marketing; Orientation (vector space); Conceptual model; Knowledge management; Computer science; Sociology; Political science","score_opus":0.06487651650936427,"score_gpt":0.3618827875943643,"score_spread":0.29700627108500005,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2945551805","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.001352198,0.9935289,0.0006425525,0.0011698476,0.00010842888,0.00003431432,0.00007455065,0.0000063968378,0.0030827671],"genre_scores_gemma":[0.013489687,0.9841113,0.0011634887,0.0004138804,0.0001646665,0.00006568322,0.00010760624,0.0000045379543,0.0004791541],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99804014,0.000565314,0.00033969377,0.00024066083,0.0007117049,0.00010252939],"domain_scores_gemma":[0.99266535,0.0050502904,0.00090777146,0.00008872281,0.0011686458,0.000119228695],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004429227,0.0011280869,0.001384635,0.013221777,0.0006585756,0.0044967337,0.0012243639,0.0012511725,0.0032314553],"category_scores_gemma":[0.008462563,0.00047174445,0.0012417122,0.017932655,0.0020456363,0.0057040406,0.0013246154,0.0017174656,0.00047569512],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000086092514,0.00022377896,0.005659241,0.08480075,0.00039299647,0.00025730705,0.0023328091,0.0011285215,0.00068373326,0.07068903,0.020343363,0.8134024],"study_design_scores_gemma":[0.000032051434,0.00024683366,0.0326446,0.19246481,0.0020086544,0.0018872567,0.008024647,0.001358302,0.0008106562,0.053279992,0.7070916,0.00015053734],"about_ca_topic_score_codex":0.0059488355,"about_ca_topic_score_gemma":0.007746592,"teacher_disagreement_score":0.013221777,"about_ca_system_score_codex":0.0034999028,"about_ca_system_score_gemma":0.0062921406,"threshold_uncertainty_score":0.025393724},"labels":[],"label_agreement":null},{"id":"W2946353369","doi":"10.5539/ijms.v11n2p64","title":"Does Customer-Based Reputation Lead Customers Not to Switch? Examining Moderating Influences in Hypermarkets","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Hypermarket; Business; Reputation; Marketing; Sample (material)","score_opus":0.04004694284740975,"score_gpt":0.32303384893056925,"score_spread":0.2829869060831595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2946353369","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986413,0.000059982758,0.00012761187,0.000119891796,0.000005286883,0.000016970867,0.000025713154,0.0000039199067,0.000999449],"genre_scores_gemma":[0.99969006,0.00002220765,0.00007086415,0.000030156783,0.000005756127,0.000012166745,0.000020940233,0.0000020002672,0.00014592905],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99474007,0.0032316137,0.00017767942,0.00060306676,0.0005715191,0.00067607354],"domain_scores_gemma":[0.947545,0.029515745,0.014499184,0.0023691696,0.0020071627,0.0040638437],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006927854,0.00025057254,0.000536764,0.0008154965,0.0008129168,0.0019439372,0.0005240416,0.00095746864,0.0052804975],"category_scores_gemma":[0.027384942,0.000246277,0.000895384,0.0007972798,0.001009686,0.0016222516,0.0014594614,0.0014067629,0.00029497794],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010690886,0.0011392387,0.9843001,0.000055884728,0.0003022097,0.00014187563,0.0017590815,0.00024878158,0.0010816003,0.00060650066,0.00015907829,0.009136466],"study_design_scores_gemma":[0.000028732018,0.0004588074,0.9965624,0.000012046697,0.00012536903,0.000027765556,0.0011751939,0.00080128235,0.00026868357,0.00029562865,0.00023143689,0.0000126596005],"about_ca_topic_score_codex":0.0055177975,"about_ca_topic_score_gemma":0.0061353175,"teacher_disagreement_score":0.006927854,"about_ca_system_score_codex":0.0009534063,"about_ca_system_score_gemma":0.0009403989,"threshold_uncertainty_score":0.03663838},"labels":[],"label_agreement":null},{"id":"W2950080602","doi":"10.5430/ijfr.v10n5p440","title":"Does Marketing Success Factors Influence Private College Admission? Evidence From Malaysia","year":2019,"lang":"en","type":"article","venue":"International Journal of Financial Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing mix; Marketing; Promotion (chess); General partnership; Business; Marketing strategy; Construct (python library); Product (mathematics); Sample (material); Structural equation modeling; Marketing effectiveness; Return on marketing investment; Finance; Political science","score_opus":0.04737824709037709,"score_gpt":0.35836944464987414,"score_spread":0.31099119755949706,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2950080602","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9958093,0.0007352709,0.00006095566,0.0005462949,0.0000108631175,0.000011589087,0.00014010414,0.0000028572351,0.0026827555],"genre_scores_gemma":[0.9986792,0.0005799297,0.000047592788,0.00004462073,0.000011168594,0.000003437062,0.00009838863,0.0000016334228,0.0005339985],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99877435,0.00032217707,0.00012200927,0.00014159316,0.00038582247,0.00025411116],"domain_scores_gemma":[0.9873997,0.004206489,0.0046710894,0.0004093186,0.0012477217,0.0020657775],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016521512,0.0002267963,0.0002732612,0.0013113193,0.000666466,0.0018894828,0.00046046783,0.00038753284,0.0062907753],"category_scores_gemma":[0.0066683977,0.00020446147,0.000648592,0.0016699313,0.00063774077,0.0010521364,0.0009241628,0.0008141172,0.0005311592],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000658889,0.00017780944,0.98588514,0.000091097834,0.000053403863,0.000103577746,0.00087952917,0.000046444566,0.000056011515,0.00026364106,0.0003881483,0.011989148],"study_design_scores_gemma":[0.000003583228,0.00006852629,0.99565613,0.00009496937,0.000041908508,0.00005340881,0.0028049294,0.00020212732,0.000069493995,0.00007654327,0.00092242996,0.0000059135505],"about_ca_topic_score_codex":0.024356956,"about_ca_topic_score_gemma":0.037325166,"teacher_disagreement_score":0.024356956,"about_ca_system_score_codex":0.0010027369,"about_ca_system_score_gemma":0.0025004605,"threshold_uncertainty_score":0.048430383},"labels":[],"label_agreement":null},{"id":"W2950756382","doi":"","title":"Examining employees' turnover intention based on organizational justice, pay satisfaction and job satisfaction in the hospitality and tourism industry","year":2019,"lang":"en","type":"dissertation","venue":"The Atrium (University of Guelph)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Job satisfaction; Turnover intention; Organizational justice; Hospitality; Tourism; Hospitality industry; Business; Turnover; Organizational commitment; Marketing; Psychology; Business administration; Social psychology; Management; Political science; Economics","score_opus":0.01871486259283156,"score_gpt":0.2249250234851368,"score_spread":0.20621016089230523,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2950756382","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99945563,0.000031928677,0.000015979058,0.00003146528,0.0000010367398,0.0000035702926,0.000019205947,5.5527306e-7,0.00044062643],"genre_scores_gemma":[0.999521,0.00003390184,0.000035972764,0.0000145815,0.0000012195976,0.000003294038,0.00004877956,3.6505915e-7,0.0003408517],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994899,0.00008517659,0.000027242464,0.000024259634,0.00019119223,0.00018213737],"domain_scores_gemma":[0.9982382,0.00031862684,0.00039968267,0.000038351038,0.00046502025,0.00054006453],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009669804,0.00014311391,0.00019359415,0.0008416785,0.001095295,0.0010320977,0.0002734251,0.00021596094,0.0010866642],"category_scores_gemma":[0.0022032775,0.00010054195,0.0002887322,0.0007946569,0.00038978702,0.00021542418,0.00047304624,0.0005083343,0.00010779599],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025088395,0.000093919,0.9941115,0.000007816465,0.000014507978,0.000017051736,0.0013283752,0.00003093973,0.00011198454,0.00003669453,0.00008878412,0.004133439],"study_design_scores_gemma":[7.297833e-7,0.000022891629,0.9975672,0.0000045402926,0.0000044507647,0.0000053166714,0.0022117347,0.00008167561,0.000024285444,0.000006023751,0.00006941145,0.0000016432344],"about_ca_topic_score_codex":0.45522794,"about_ca_topic_score_gemma":0.6838225,"teacher_disagreement_score":0.45522794,"about_ca_system_score_codex":0.002382404,"about_ca_system_score_gemma":0.004148544,"threshold_uncertainty_score":0.90515643},"labels":[],"label_agreement":null},{"id":"W2953039982","doi":"10.5539/ijms.v12n2p72","title":"The Effect of Service Quality and Medical Environment Towards Patients’ Satisfaction in the Medical Industry in China","year":2020,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Competition (biology); Patient satisfaction; Business; Marketing; Quality (philosophy); China; Service quality; Stern; Service (business); Medical services; Health care; Economics; Political science; Economic growth; Engineering","score_opus":0.026640029087457457,"score_gpt":0.313312501977898,"score_spread":0.28667247289044057,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2953039982","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989807,0.0000772935,0.00003441638,0.00028578873,0.0000033966612,0.000003927755,0.000049817274,0.0000014091523,0.00056320475],"genre_scores_gemma":[0.9997328,0.00003414178,0.00001623586,0.00004084128,0.000003274185,0.0000018311509,0.00004164021,5.546299e-7,0.00012875773],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99875844,0.00030760103,0.0001316828,0.000091983595,0.00032674242,0.00038354436],"domain_scores_gemma":[0.9969578,0.0005197851,0.0008818024,0.00007619208,0.00055322424,0.0010112344],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013258021,0.00016837526,0.0002200228,0.0010047877,0.00076799537,0.000908975,0.00026821267,0.00032238456,0.0024152303],"category_scores_gemma":[0.0028685387,0.000119135206,0.00063046033,0.0016295532,0.00065729395,0.00038135026,0.00065851794,0.00057552516,0.00014117316],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000042604268,0.000054327826,0.9949286,0.000012635338,0.00003367268,0.00007102395,0.0006269402,0.00010513841,0.00009400551,0.00013598565,0.00020374364,0.0036912337],"study_design_scores_gemma":[0.0000035255434,0.0000550206,0.9983271,0.0000061788473,0.000012797608,0.000032072516,0.000900651,0.00040786425,0.000028399558,0.000033975335,0.00018748894,0.0000049157275],"about_ca_topic_score_codex":0.0591314,"about_ca_topic_score_gemma":0.055858806,"teacher_disagreement_score":0.0591314,"about_ca_system_score_codex":0.0016548353,"about_ca_system_score_gemma":0.002168835,"threshold_uncertainty_score":0.117574394},"labels":[],"label_agreement":null},{"id":"W2953457545","doi":"","title":"Zihinsel Haritaların Biçimlenmesinde Ulaşım Ağı Bağlamında Yerleşme Tipolojisinin Etkisi; Toronto Örneği","year":2016,"lang":"tr","type":"article","venue":"İDEALKENT","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Psychology; Humanities; Art","score_opus":0.0244278484903629,"score_gpt":0.2539176974808242,"score_spread":0.22948984899046132,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2953457545","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3762556,0.010613777,0.27769423,0.009112451,0.002020823,0.0007695791,0.008887289,0.005764225,0.30888206],"genre_scores_gemma":[0.8236464,0.005997271,0.051736206,0.0007611677,0.00022625262,0.00035354286,0.004721274,0.0006581006,0.111899815],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9992218,0.00009040207,0.000040833995,0.00018002102,0.0003360196,0.00013091862],"domain_scores_gemma":[0.9989963,0.00021150867,0.00012629651,0.000094852054,0.00048063984,0.00009033892],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00078121043,0.0010494321,0.00075832923,0.0010434411,0.0012342199,0.0039565177,0.0011036966,0.0014948288,0.025715284],"category_scores_gemma":[0.0025851033,0.00062949664,0.0010078873,0.001503464,0.0009310427,0.0021649513,0.0016083868,0.0013788694,0.006548035],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014953479,0.0004605559,0.070641406,0.002441808,0.00038208417,0.0022108138,0.0050114286,0.057983566,0.039711207,0.061653312,0.07351452,0.684494],"study_design_scores_gemma":[0.00024283817,0.0010665685,0.15380141,0.001213766,0.0008838024,0.0021006016,0.011369702,0.20385452,0.042171758,0.056548197,0.526063,0.0006839589],"about_ca_topic_score_codex":0.051439416,"about_ca_topic_score_gemma":0.058299877,"teacher_disagreement_score":0.9485606,"about_ca_system_score_codex":0.002460693,"about_ca_system_score_gemma":0.003026098,"threshold_uncertainty_score":0.10227996},"labels":[],"label_agreement":null},{"id":"W2954167987","doi":"10.1111/joms.12522","title":"Will We Ever Meet Again? The Relationship between Inter‐Firm Managerial Migration and the Circulation of Client Ties","year":2019,"lang":"en","type":"article","venue":"Journal of Management Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Exploit; Social capital; Human capital; Software portability; Service (business); Perspective (graphical); Circulation (fluid dynamics); Marketing; Interpersonal ties; Public relations; Industrial organization; Economics; Market economy; Sociology; Social psychology; Psychology","score_opus":0.05479932550640736,"score_gpt":0.2875438938018153,"score_spread":0.2327445682954079,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2954167987","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9949012,0.0001646367,0.000107766566,0.0020103736,0.000013234248,0.000003800038,0.00001627117,0.0000030880008,0.0027795045],"genre_scores_gemma":[0.99939096,0.00007002616,0.000026993368,0.00007486397,0.000007916692,0.0000022009222,0.000007776804,0.0000011306698,0.00041822507],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987519,0.0006067382,0.00005623365,0.000121127145,0.00016055726,0.00030344157],"domain_scores_gemma":[0.9835223,0.006545609,0.0059760627,0.00051401625,0.00085706357,0.0025849997],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019026488,0.00008750133,0.00021239913,0.0007091289,0.0023746747,0.002815084,0.0006183217,0.0010327888,0.011002519],"category_scores_gemma":[0.021442914,0.00017408858,0.00012316676,0.00097368145,0.0015118524,0.0028745981,0.0015012374,0.0017643186,0.0005395367],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003168182,0.00044638172,0.9232457,0.000039672712,0.000055869117,0.0004887815,0.022762937,0.00028632567,0.00031443647,0.008123035,0.0030098043,0.04091024],"study_design_scores_gemma":[0.00002229121,0.00018021722,0.854107,0.00011473792,0.0000410248,0.0004806111,0.1305932,0.001616232,0.00024995997,0.006850394,0.005707107,0.000037254496],"about_ca_topic_score_codex":0.010435219,"about_ca_topic_score_gemma":0.013209284,"teacher_disagreement_score":0.011002519,"about_ca_system_score_codex":0.0010904591,"about_ca_system_score_gemma":0.0008508036,"threshold_uncertainty_score":0.03680706},"labels":[],"label_agreement":null},{"id":"W2955718733","doi":"10.5539/ibr.v12n7p133","title":"Relationship Marketing as an Orientation to Customer Retention: Evidence from Banks of Pakistan","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Likert scale; Loyalty business model; Customer retention; Customer satisfaction; Context (archaeology); Relationship marketing; Business; Loyalty; Sample (material); Variables; Marketing management; Service quality; Mathematics; Statistics; Service (business)","score_opus":0.12020470028087354,"score_gpt":0.40947419935445006,"score_spread":0.2892694990735765,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2955718733","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98774606,0.002095158,0.00009395683,0.0013229285,0.000018867358,0.000021928221,0.00007480975,0.0000025869451,0.008623835],"genre_scores_gemma":[0.99701655,0.002229257,0.000045123972,0.00025048954,0.0000160205,0.00000472409,0.000026606162,0.0000012670112,0.00040991465],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989568,0.00031349005,0.000065507804,0.0000813245,0.00037404845,0.00020888618],"domain_scores_gemma":[0.99129057,0.0040730806,0.0024058523,0.0002006851,0.0013624779,0.00066733285],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019220939,0.00013436325,0.00023484006,0.0008865091,0.001633033,0.0020162016,0.00033386616,0.00054833107,0.0058757523],"category_scores_gemma":[0.005845204,0.00016775347,0.00015293813,0.0020492326,0.0011468874,0.0011882824,0.0007217089,0.00082910556,0.00054611533],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002512421,0.00063856505,0.8315809,0.0008535969,0.00006230812,0.0012639054,0.036447708,0.00008268565,0.00039290814,0.001704533,0.0023722297,0.124349415],"study_design_scores_gemma":[0.0000119330225,0.00040832773,0.9041985,0.0005282904,0.000067788,0.0010582361,0.0836477,0.00012962139,0.00024953386,0.0003239331,0.009352315,0.000023714589],"about_ca_topic_score_codex":0.01460621,"about_ca_topic_score_gemma":0.024685085,"teacher_disagreement_score":0.01460621,"about_ca_system_score_codex":0.0008917387,"about_ca_system_score_gemma":0.00257346,"threshold_uncertainty_score":0.029042363},"labels":[],"label_agreement":null},{"id":"W2956039920","doi":"10.5430/ijba.v10n4p64","title":"Social Marketing for Restraining the Violence of the Supporters by Behaviour Change","year":2019,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Stadium; Social marketing; Marketing; Public relations; Sports marketing; Club; Quality (philosophy); General partnership; Sociology; Sport management; Advertising; Business; Relationship marketing; Marketing management; Political science","score_opus":0.03978239793407088,"score_gpt":0.2983290055372926,"score_spread":0.2585466076032217,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2956039920","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.069407426,0.030369826,0.07116305,0.12992719,0.0018594448,0.00075180933,0.00008501499,0.00022341358,0.6962128],"genre_scores_gemma":[0.8885554,0.017349586,0.025825778,0.010613697,0.0015594437,0.0007883902,0.000038259535,0.00008027611,0.055189293],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9978655,0.001418373,0.00004010633,0.00013227612,0.0003986603,0.00014515048],"domain_scores_gemma":[0.9983006,0.0011341434,0.0002470657,0.00005954692,0.00010817357,0.00015044546],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021758697,0.00060639525,0.00021334985,0.0016089719,0.002179718,0.0038289807,0.00061859575,0.0023451475,0.009481763],"category_scores_gemma":[0.0019243831,0.00016312713,0.000401113,0.0009247578,0.0073499056,0.0027857227,0.0020167986,0.0016441708,0.0005677874],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000615782,0.00058043376,0.002405279,0.0011080985,0.000035107285,0.0005325077,0.012907332,0.0009233353,0.0011432177,0.8252438,0.008441538,0.14661774],"study_design_scores_gemma":[0.00008257418,0.0005598649,0.010851579,0.0022723454,0.00009029043,0.0010511463,0.0153228305,0.0036509156,0.0016178536,0.34759817,0.61683935,0.00006314081],"about_ca_topic_score_codex":0.0011922414,"about_ca_topic_score_gemma":0.0016288395,"teacher_disagreement_score":0.009481763,"about_ca_system_score_codex":0.0030798567,"about_ca_system_score_gemma":0.0026139787,"threshold_uncertainty_score":0.031719625},"labels":[],"label_agreement":null},{"id":"W2959319614","doi":"10.1007/978-3-030-22335-9_5","title":"Modifying e-Service Quality for Automotive Repair Shops","year":2019,"lang":"en","type":"book-chapter","venue":"Lecture notes in computer science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"SERVQUAL; Automotive industry; Service quality; Servicescape; Context (archaeology); Computer science; Loyalty; Service (business); Reputation; Quality (philosophy); Extant taxon; Loyalty business model; Marketing; Business; Advertising; Engineering","score_opus":0.05301756209594447,"score_gpt":0.2911391454672264,"score_spread":0.23812158337128195,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2959319614","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.808379,0.0018107122,0.10310821,0.00094448106,0.00038728613,0.00017689785,0.00044167295,0.00292994,0.08182167],"genre_scores_gemma":[0.971732,0.00024621523,0.013858837,0.00009431381,0.000033387612,0.0000128975435,0.00025218152,0.00027998007,0.013490208],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99925715,0.00012400211,0.000037864844,0.0000866725,0.00032218162,0.00017203762],"domain_scores_gemma":[0.9978911,0.0006084307,0.00019526429,0.00046523288,0.0006641013,0.00017582145],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009218103,0.00039035556,0.00029234117,0.0007565529,0.00044693673,0.0017039225,0.0009889331,0.0007416833,0.018321998],"category_scores_gemma":[0.0036858509,0.00021829993,0.0005065869,0.00090693677,0.00036661702,0.0016182517,0.0008965621,0.00060835795,0.0022146925],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016485642,0.0014380082,0.019981124,0.00044953168,0.0001005504,0.00038368758,0.00093733694,0.051342905,0.06519456,0.01561041,0.008158009,0.83475536],"study_design_scores_gemma":[0.0005797373,0.0057407217,0.24764434,0.00040105332,0.0008157973,0.0015526637,0.005282806,0.39728567,0.17827839,0.031440433,0.13066648,0.00031185104],"about_ca_topic_score_codex":0.0041249497,"about_ca_topic_score_gemma":0.0043304926,"teacher_disagreement_score":0.018321998,"about_ca_system_score_codex":0.0010240122,"about_ca_system_score_gemma":0.00039381374,"threshold_uncertainty_score":0.061293185},"labels":[],"label_agreement":null},{"id":"W2959386629","doi":"10.1177/1470785319862739","title":"Consumer relationship proneness revisited: A multidimensional formative measure","year":2019,"lang":"en","type":"article","venue":"International Journal of Market Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"University of Ottawa","keywords":"Conceptualization; Formative assessment; Scale (ratio); Marketing; Clothing; Process (computing); Psychology; Business; Consumer behaviour; Computer science; Political science","score_opus":0.07849335302662863,"score_gpt":0.3635850356764116,"score_spread":0.28509168264978296,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2959386629","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9110427,0.001199638,0.055265587,0.0020990619,0.0003263166,0.002884353,0.00096332555,0.00016265904,0.026056373],"genre_scores_gemma":[0.9453446,0.00050867844,0.047136392,0.0005748809,0.00019809384,0.0044253627,0.00059009815,0.00002854912,0.0011933111],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98483,0.007042223,0.002086117,0.0006881272,0.0049871397,0.00036627907],"domain_scores_gemma":[0.9381664,0.039311826,0.010367742,0.0041026543,0.0068018017,0.0012496304],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.019328484,0.0006340505,0.0004727956,0.0055582183,0.0013677967,0.0026952429,0.0009854626,0.0012068822,0.0019168842],"category_scores_gemma":[0.057411555,0.00030011093,0.0011743171,0.0040350333,0.002256727,0.0024530303,0.0033337986,0.0025761642,0.00017215576],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026888028,0.0010525016,0.7225093,0.0007315741,0.000501994,0.00029263605,0.020236196,0.001451117,0.00400816,0.022692619,0.0033585574,0.22289649],"study_design_scores_gemma":[0.0001039181,0.001960873,0.93114746,0.0007052851,0.00024862227,0.0009786237,0.013706514,0.008727396,0.00317789,0.01846828,0.020591073,0.0001839511],"about_ca_topic_score_codex":0.0008967889,"about_ca_topic_score_gemma":0.001889829,"teacher_disagreement_score":0.019328484,"about_ca_system_score_codex":0.0014024175,"about_ca_system_score_gemma":0.0017106404,"threshold_uncertainty_score":0.10222006},"labels":[],"label_agreement":null},{"id":"W2962817433","doi":"10.1108/ijchm-04-2018-0277","title":"Role of network capability, structural flexibility and management commitment in defining strategic performance in hospitality industry","year":2019,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":55,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Hospitality industry; Structural equation modeling; Nexus (standard); Moderation; Hospitality; Flexibility (engineering); Causal model; Marketing; Test (biology); Business; Knowledge management; Psychology; Computer science; Tourism; Economics; Management; Social psychology; Political science; Mathematics","score_opus":0.022112414031579306,"score_gpt":0.2642594858110414,"score_spread":0.2421470717794621,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2962817433","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98817515,0.00012023617,0.0016465468,0.00029165926,0.000006226617,0.0000317097,0.000030372557,0.000006083567,0.009692057],"genre_scores_gemma":[0.999482,0.00003296727,0.00029443577,0.000010779434,0.0000018422928,0.000008169191,0.000013087962,6.0683004e-7,0.00015617425],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986004,0.0005843194,0.00008890395,0.00013811378,0.00028071413,0.00030757172],"domain_scores_gemma":[0.99283195,0.0026049542,0.0023521627,0.0002770403,0.00054638594,0.0013874253],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001618569,0.00032704385,0.00018229932,0.001202106,0.000755976,0.0022298691,0.00041339942,0.0004835086,0.0036750678],"category_scores_gemma":[0.0059045553,0.00011831443,0.00029455696,0.0008889752,0.0010924684,0.0015679626,0.0020007286,0.0006206651,0.00017238029],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012013206,0.00042881965,0.9329274,0.00022618812,0.00015564551,0.00048518032,0.0075814817,0.005933882,0.0014026357,0.012362049,0.00044049142,0.03793614],"study_design_scores_gemma":[0.000013515673,0.00030466568,0.9527581,0.00021432516,0.00006630941,0.0002335661,0.027278705,0.010067948,0.00047373268,0.0066287694,0.0019133023,0.00004702382],"about_ca_topic_score_codex":0.0043270523,"about_ca_topic_score_gemma":0.00633043,"teacher_disagreement_score":0.0043270523,"about_ca_system_score_codex":0.0016033624,"about_ca_system_score_gemma":0.0019418325,"threshold_uncertainty_score":0.012294352},"labels":[],"label_agreement":null},{"id":"W2969752372","doi":"10.5539/ijms.v11n3p106","title":"The Customer Value: A Bibliographical Review","year":2019,"lang":"en","type":"review","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Value (mathematics); Customer value; Order (exchange); Business; Context (archaeology); Product (mathematics); Perception; Interpretation (philosophy); Focus (optics); Use value; Customer retention; Advertising; Computer science; Psychology; Service (business); Economics; Microeconomics; Mathematics; Service quality","score_opus":0.09875111390174286,"score_gpt":0.4006921229686007,"score_spread":0.30194100906685784,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2969752372","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00012929735,0.9981469,0.000061291335,0.00035180512,0.00020608227,0.0000075737876,0.000044889835,0.000003470851,0.0010486102],"genre_scores_gemma":[0.0010697157,0.9981804,0.000116469164,0.00021393721,0.00013793014,0.000008722383,0.00004455266,0.0000018101375,0.00022655913],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9986551,0.00026624856,0.00030368025,0.00017175762,0.00052997685,0.000073133975],"domain_scores_gemma":[0.9940386,0.0038205015,0.00060276676,0.00013807043,0.0012727842,0.00012729304],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016422083,0.0009634046,0.0017027882,0.011597039,0.00090040936,0.0033758536,0.0012414757,0.0014366364,0.008373118],"category_scores_gemma":[0.0067504165,0.0004732551,0.0009408887,0.01866371,0.0011463456,0.0025570067,0.001250603,0.0015421323,0.0017357004],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000086218206,0.00007181508,0.00084564433,0.13651706,0.00025194598,0.00033164042,0.0004888446,0.00028907054,0.00040464054,0.005863137,0.074286714,0.7805632],"study_design_scores_gemma":[0.000012837817,0.00006784065,0.0034222298,0.11829725,0.0006777336,0.0012807704,0.0005017117,0.000098820405,0.00023552099,0.0029846174,0.8723766,0.00004400033],"about_ca_topic_score_codex":0.0055389274,"about_ca_topic_score_gemma":0.00728659,"teacher_disagreement_score":0.011597039,"about_ca_system_score_codex":0.0020373012,"about_ca_system_score_gemma":0.0059870714,"threshold_uncertainty_score":0.028010845},"labels":[],"label_agreement":null},{"id":"W2970478492","doi":"10.5539/ijms.v11n3p131","title":"Factors Influencing Indonesian Customer Satisfaction and Customer Loyalty in Local Fast-Food Restaurant","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Customer satisfaction; Marketing; Service quality; Business; Loyalty; Customer delight; Structural equation modeling; Product (mathematics); Customer retention; Quality (philosophy); Advertising; Service (business); Mathematics; Statistics","score_opus":0.026706621959161483,"score_gpt":0.28070912836373973,"score_spread":0.2540025064045783,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2970478492","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981444,0.0000695647,0.000074884985,0.00006084815,0.0000029194496,0.000004647642,0.000022935432,0.0000022383385,0.0016175195],"genre_scores_gemma":[0.9996674,0.000042360436,0.00004842375,0.000017271983,0.0000024557323,0.0000020203538,0.000028321336,8.6118774e-7,0.00019078009],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994174,0.00017937738,0.00005335616,0.000047378173,0.00018926938,0.00011315617],"domain_scores_gemma":[0.9986607,0.00038398404,0.0004281532,0.000037407004,0.0002866349,0.0002030858],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00055099354,0.00014717823,0.00020918067,0.0004289919,0.00042676483,0.0011949969,0.00013465453,0.00023480672,0.002003299],"category_scores_gemma":[0.0018978737,0.00009825182,0.00025221822,0.0005863036,0.0003280806,0.00029805023,0.00031000492,0.0003799251,0.00021034067],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009751405,0.00018250944,0.98664296,0.000037024096,0.000038306618,0.00024382502,0.0010244888,0.00018531442,0.00062198745,0.00018415447,0.00026782413,0.010474171],"study_design_scores_gemma":[0.0000019418246,0.000055931163,0.9968034,0.0000088429215,0.00001531694,0.00011284676,0.002043466,0.00051766937,0.00012679574,0.000046431665,0.00026208622,0.000005174763],"about_ca_topic_score_codex":0.008197806,"about_ca_topic_score_gemma":0.009776741,"teacher_disagreement_score":0.008197806,"about_ca_system_score_codex":0.0004835491,"about_ca_system_score_gemma":0.00052026036,"threshold_uncertainty_score":0.016300201},"labels":[],"label_agreement":null},{"id":"W2973422854","doi":"10.1177/0972150919861783","title":"Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction","year":2019,"lang":"en","type":"article","venue":"Global Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Acadia University; MacEwan University","funders":"","keywords":"Complaint; Interactional justice; Service recovery; Economic Justice; Customer satisfaction; Collectivism; Context (archaeology); Business; Perception; Psychology; Social psychology; Value (mathematics); Service (business); Marketing; Service quality; Organizational justice; Organizational commitment; Economics; Political science; Individualism; Microeconomics","score_opus":0.010848680466342563,"score_gpt":0.27148392027924656,"score_spread":0.260635239812904,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2973422854","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984792,0.000033150045,0.000055550354,0.00006221427,0.0000015025282,0.000004500551,0.0000065654403,9.937623e-7,0.0013562805],"genre_scores_gemma":[0.9997929,0.000019465222,0.000028571178,0.000022728693,0.0000014530369,0.0000033355102,0.000007973852,8.781142e-7,0.00012273488],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9962674,0.00212279,0.00019220775,0.0001701282,0.0008099321,0.00043761072],"domain_scores_gemma":[0.97583514,0.010271204,0.008185115,0.001164179,0.0026908128,0.0018535489],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0042784805,0.00016636714,0.00035503646,0.00059901696,0.0009641245,0.002633313,0.00034308046,0.00043418678,0.0019659465],"category_scores_gemma":[0.010659468,0.00012361858,0.0003518092,0.0006706569,0.0014677361,0.00066777226,0.0012235502,0.00087973446,0.00017856204],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032647303,0.00053637935,0.957717,0.00005120982,0.00012330609,0.00015101972,0.024463575,0.0001731932,0.0012963255,0.00051847496,0.00022001211,0.014422955],"study_design_scores_gemma":[0.0000045763113,0.00014671547,0.9773172,0.000012315818,0.000018804129,0.000026355758,0.021685332,0.00022498977,0.00016552141,0.00009031415,0.00029496744,0.000012876831],"about_ca_topic_score_codex":0.018362649,"about_ca_topic_score_gemma":0.023564572,"teacher_disagreement_score":0.018362649,"about_ca_system_score_codex":0.0011972197,"about_ca_system_score_gemma":0.0012886365,"threshold_uncertainty_score":0.03651154},"labels":[],"label_agreement":null},{"id":"W2974010698","doi":"10.1108/apjml-03-2019-0205","title":"Examining consumer affective goal pursuit in services","year":2019,"lang":"en","type":"article","venue":"Asia Pacific Journal of Marketing and Logistics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Ontario Tech University","funders":"","keywords":"Affect (linguistics); Consumption (sociology); Context (archaeology); Marketing; Service (business); Service quality; Pleasure; Consumer behaviour; Originality; Mediation; Business; Quality (philosophy); Customer satisfaction; Psychology; Social psychology; Sociology","score_opus":0.019558317509434417,"score_gpt":0.23571306279524665,"score_spread":0.21615474528581224,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2974010698","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9885592,0.00024083286,0.001516823,0.00030452083,0.0000132557025,0.000074029194,0.00004866737,0.00001073672,0.009232046],"genre_scores_gemma":[0.9985453,0.00010523007,0.00078506075,0.00007642352,0.0000054335555,0.00005707837,0.000033975084,0.000004323989,0.0003870687],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99816006,0.0008994927,0.00008668029,0.00011239664,0.0005331328,0.00020835345],"domain_scores_gemma":[0.9934457,0.0027950238,0.0017009291,0.0002828015,0.0011145874,0.0006608222],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029577299,0.000248546,0.00027014388,0.00087477645,0.000814962,0.0025604093,0.00032597582,0.00040387118,0.0022385526],"category_scores_gemma":[0.011054047,0.00016055287,0.00057539897,0.00093413494,0.0008199817,0.00089852046,0.0018988278,0.0010989194,0.00020314282],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041431663,0.0012988095,0.8251333,0.00077140826,0.00023546175,0.0002933036,0.04213199,0.0009689423,0.0020357044,0.008792763,0.0015324367,0.11639157],"study_design_scores_gemma":[0.000021365786,0.00037947827,0.9563883,0.00022378545,0.00011606626,0.00014625238,0.029572986,0.0031477124,0.00092238066,0.0038976208,0.0051353523,0.000048657734],"about_ca_topic_score_codex":0.0037988669,"about_ca_topic_score_gemma":0.0045688674,"teacher_disagreement_score":0.0037988669,"about_ca_system_score_codex":0.0015939942,"about_ca_system_score_gemma":0.0011349233,"threshold_uncertainty_score":0.015642166},"labels":[],"label_agreement":null},{"id":"W2974181295","doi":"10.5539/ibr.v12n10p26","title":"An Implementation of Customer Relationship Management and Customer satisfaction in Banking Sector of Quetta, Balochistan","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Banking industry; Competition (biology); Customer retention; Sample (material); Customer relationship management; Retail banking; Customer delight; Customer advocacy; Service quality; Service (business); Finance","score_opus":0.05707115032462073,"score_gpt":0.3731028284766381,"score_spread":0.3160316781520174,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2974181295","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981768,0.0001203077,0.000019832576,0.00013770173,0.0000035582918,0.000005390989,0.00004764421,0.0000012605949,0.0014875106],"genre_scores_gemma":[0.9991172,0.00011058647,0.000024369105,0.000038756694,0.0000015500873,0.0000027555477,0.000041563486,3.9315654e-7,0.00066284655],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99968183,0.00008390336,0.000016192756,0.000031246636,0.000058503083,0.00012833266],"domain_scores_gemma":[0.9993906,0.00013854205,0.00013436795,0.000012959561,0.00019360223,0.00012991902],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004458323,0.00014717669,0.00012265972,0.00045562044,0.0011783578,0.0009566106,0.00020129915,0.00031384468,0.0018255137],"category_scores_gemma":[0.0006792128,0.00012793533,0.00012973434,0.0010764837,0.00064772536,0.00032088635,0.00021760189,0.00038987584,0.0002373966],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001094725,0.0002726469,0.97021234,0.000056458717,0.000019555537,0.00070075935,0.008229672,0.00017185675,0.0010292168,0.00046193297,0.0009394794,0.017796656],"study_design_scores_gemma":[0.000003495486,0.000099503806,0.9851504,0.000032178457,0.000008420809,0.00013072183,0.013004158,0.0002637226,0.00013540276,0.000025864356,0.0011389524,0.0000072232947],"about_ca_topic_score_codex":0.4398581,"about_ca_topic_score_gemma":0.58802754,"teacher_disagreement_score":0.4398581,"about_ca_system_score_codex":0.0027193371,"about_ca_system_score_gemma":0.0035427676,"threshold_uncertainty_score":0.8745957},"labels":[],"label_agreement":null},{"id":"W2976711449","doi":"10.5539/ass.v15n10p20","title":"Electronic Banking Strategies and Their Impact on Customers’ Satisfaction: Empirical Evidence from Palestine","year":2019,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Electronic banking; Palestine; Customer satisfaction; Retail banking; The Internet; Marketing; Service (business); Computer science","score_opus":0.039772131546072904,"score_gpt":0.31422777451777956,"score_spread":0.27445564297170666,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2976711449","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986357,0.0002261445,0.00001827425,0.00009688148,0.000002886648,0.0000054225193,0.000034286873,2.962921e-7,0.0009801321],"genre_scores_gemma":[0.99939644,0.0002821747,0.000029440369,0.00007662805,0.000004098126,0.000007368829,0.000049552793,5.342657e-7,0.00015383634],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99853015,0.00067720766,0.000097891214,0.00009235658,0.0003803529,0.00022213608],"domain_scores_gemma":[0.99106497,0.0050257565,0.0018285014,0.00032002584,0.0010168101,0.00074379606],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029866803,0.0002681081,0.0004378696,0.0012340659,0.0014126598,0.002180988,0.0005282981,0.000773856,0.005247768],"category_scores_gemma":[0.0069059636,0.00031858793,0.0005470015,0.0031886008,0.0012033129,0.0010599373,0.0013490462,0.0013266507,0.0005751958],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022004993,0.0010207978,0.9686313,0.000135992,0.00010830023,0.0002797785,0.013396385,0.00009278714,0.00019636427,0.0003925812,0.00034283983,0.015182837],"study_design_scores_gemma":[0.000019001453,0.0002805188,0.96635866,0.00014068077,0.000047281286,0.00012240767,0.031463813,0.00030471987,0.0001090355,0.00012411932,0.001018784,0.000010930406],"about_ca_topic_score_codex":0.012159627,"about_ca_topic_score_gemma":0.013119906,"teacher_disagreement_score":0.012159627,"about_ca_system_score_codex":0.00082590105,"about_ca_system_score_gemma":0.0011488901,"threshold_uncertainty_score":0.02417767},"labels":[],"label_agreement":null},{"id":"W2976780212","doi":"10.5430/bmr.v8n3p53","title":"Job Dissatisfaction and Turnover Crises in Tunisia","year":2019,"lang":"en","type":"article","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Scale (ratio); Job satisfaction; Psychology; Test (biology); Turnover intention; Regression analysis; Social psychology; Job dissatisfaction; Quality (philosophy); Multilevel model; Structural equation modeling; Applied psychology; Statistics; Mathematics; Developmental psychology","score_opus":0.06126052037618756,"score_gpt":0.32831896827234536,"score_spread":0.2670584478961578,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2976780212","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993724,0.00013649733,0.000009804852,0.00013891353,0.000005099134,0.0000013584178,0.000022465543,6.2753173e-7,0.00031285037],"genre_scores_gemma":[0.9996704,0.000057696958,0.000009590616,0.000038704777,0.000006633957,0.0000025201714,0.000024631927,3.592181e-7,0.00018953679],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995677,0.00014692929,0.000033472283,0.000027059492,0.00007320277,0.00015169397],"domain_scores_gemma":[0.99875367,0.00021360716,0.0005792385,0.000020123136,0.00013012567,0.00030323298],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009366906,0.0001206936,0.00018988554,0.00074691034,0.0009871023,0.0009664154,0.00018575315,0.00038469452,0.0017756367],"category_scores_gemma":[0.0016982356,0.00013240559,0.00014876555,0.00064361724,0.00041520808,0.00031122114,0.00042506002,0.00046886565,0.00019894948],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000099260295,0.00012989924,0.9896428,0.000019369194,0.0000187366,0.0001784521,0.0030431002,0.000054924385,0.00021075059,0.00008982494,0.00033286694,0.0061798925],"study_design_scores_gemma":[0.0000033943772,0.000054271306,0.9944871,0.000011739434,0.0000031849843,0.000085692285,0.004851811,0.00008640606,0.000029561497,0.000016713766,0.0003678172,0.0000022258112],"about_ca_topic_score_codex":0.030201938,"about_ca_topic_score_gemma":0.035214774,"teacher_disagreement_score":0.030201938,"about_ca_system_score_codex":0.0012489787,"about_ca_system_score_gemma":0.00067418604,"threshold_uncertainty_score":0.060052276},"labels":[],"label_agreement":null},{"id":"W2979370440","doi":"10.1016/j.aos.2019.101059","title":"Deploying “connectors”: A control to manage employee turnover intentions?","year":2019,"lang":"en","type":"article","venue":"Accounting Organizations and Society","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"University of Illinois at Urbana-Champaign","keywords":"Turnover; Control (management); Affect (linguistics); Psychology; Work (physics); Turnover intention; Social psychology; Test (biology); Component (thermodynamics); Business; Knowledge management; Engineering; Job satisfaction; Computer science; Communication; Management; Biology; Ecology","score_opus":0.008187678061391762,"score_gpt":0.21675702663323748,"score_spread":0.20856934857184573,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2979370440","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.59650284,0.00054834486,0.28871375,0.0140452245,0.00073584187,0.00057138107,0.00013672064,0.006475084,0.09227091],"genre_scores_gemma":[0.96663505,0.0001016972,0.026053641,0.00077654555,0.000115134324,0.00012471019,0.00008758406,0.00028803863,0.0058176415],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9944397,0.00251013,0.00024271528,0.0008908851,0.0010606176,0.0008560371],"domain_scores_gemma":[0.96939856,0.009026942,0.00478834,0.0075118807,0.0041467417,0.005127699],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011278078,0.0008459807,0.00037009592,0.0012457471,0.001734147,0.00734046,0.002006816,0.0019122143,0.00986671],"category_scores_gemma":[0.034299854,0.0005889062,0.00033450907,0.0012090546,0.0029248206,0.010820469,0.0037521825,0.0026705754,0.0020065056],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009081924,0.002056213,0.1111884,0.00032840425,0.00017333636,0.0005271234,0.016159631,0.008751436,0.033225853,0.22556682,0.026996575,0.574118],"study_design_scores_gemma":[0.00049888424,0.0037861434,0.1604443,0.00094555557,0.0006775614,0.0013037485,0.04745658,0.22019553,0.038328856,0.28051275,0.24520493,0.0006451213],"about_ca_topic_score_codex":0.0031401375,"about_ca_topic_score_gemma":0.0047555584,"teacher_disagreement_score":0.011278078,"about_ca_system_score_codex":0.0011990572,"about_ca_system_score_gemma":0.003534321,"threshold_uncertainty_score":0.059644878},"labels":[],"label_agreement":null},{"id":"W2980094303","doi":"10.3998/weave.12535642.0002.201","title":"First Things First: Exploring Maslow’s Hierarchy as a Service Prioritization Framework","year":2019,"lang":"en","type":"article","venue":"Weave Journal of Library User Experience","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Maslow's hierarchy of needs; Hierarchy; Prioritization; Service (business); Computer science; Process management; Business; Psychology; Political science; Social psychology; Marketing","score_opus":0.02905286114524032,"score_gpt":0.24092865011218167,"score_spread":0.21187578896694137,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2980094303","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0771478,0.0025014137,0.6022161,0.030600937,0.0004166264,0.0005669932,0.00027984165,0.00039831313,0.28587195],"genre_scores_gemma":[0.81334394,0.0008490138,0.17009293,0.001471222,0.00017337223,0.0003992411,0.0001733939,0.00013663019,0.013360391],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9937801,0.0030352324,0.00025320757,0.00048373622,0.0014682619,0.0009794693],"domain_scores_gemma":[0.9944548,0.0020958642,0.00053189765,0.00037058644,0.0013949248,0.0011518863],"candidate_categories":["scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.0067599695,0.0009483863,0.0006126308,0.0077515566,0.00647548,0.008690417,0.0025103325,0.0019890298,0.006748236],"category_scores_gemma":[0.009911306,0.0005855279,0.0016289527,0.0055635315,0.012391928,0.015110496,0.005488137,0.0037399924,0.001366395],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00001705475,0.000035419413,0.0013439225,0.000057968595,0.000007858975,0.000090968686,0.006868196,0.0007463588,0.00015269079,0.97719324,0.0018431889,0.011643186],"study_design_scores_gemma":[0.000036938047,0.000086238906,0.0020035503,0.00017601799,0.000028190152,0.00023928104,0.014532465,0.018054461,0.0002731964,0.89949405,0.06502065,0.000054960423],"about_ca_topic_score_codex":0.029098537,"about_ca_topic_score_gemma":0.026169633,"teacher_disagreement_score":0.9913096,"about_ca_system_score_codex":0.012373199,"about_ca_system_score_gemma":0.007972491,"threshold_uncertainty_score":0.08977425},"labels":[],"label_agreement":null},{"id":"W2980909926","doi":"10.5539/ijms.v11n4p60","title":"Changing Attitudes Toward Checkout Charity","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Goodwill; Marketing; Business; Prosocial behavior; Advertising; Equity (law); Law; Psychology; Finance; Political science; Social psychology","score_opus":0.0477635688011365,"score_gpt":0.3232796625103067,"score_spread":0.2755160937091702,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2980909926","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99546766,0.000069464484,0.00009223327,0.0011068553,0.000026504955,0.000009067427,0.000018106035,0.0000053769163,0.0032047199],"genre_scores_gemma":[0.9978344,0.00014079316,0.00008972173,0.00061621587,0.000012021809,0.0000067333676,0.000023558578,0.000003422107,0.0012732976],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99832004,0.0007044575,0.000044709963,0.0001350835,0.00047503653,0.00032055826],"domain_scores_gemma":[0.99124736,0.0020960013,0.0026828751,0.00030646886,0.0015674956,0.0020999445],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030827029,0.00014325604,0.00014873662,0.0007138167,0.0015980775,0.0027546643,0.00033269497,0.00097461435,0.0055507775],"category_scores_gemma":[0.00884565,0.00018041756,0.00028498462,0.0005342726,0.0014820301,0.0014664242,0.0012607295,0.0021950828,0.0006801802],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029100306,0.0014063651,0.87419236,0.000081501,0.000053573924,0.00035635164,0.05624441,0.000091718764,0.0015864146,0.0012940262,0.0045419214,0.05986042],"study_design_scores_gemma":[0.000017465682,0.00062148785,0.8988752,0.00009796188,0.000022423577,0.00024548496,0.08925619,0.00028614094,0.00063216523,0.00040951537,0.009502251,0.00003377294],"about_ca_topic_score_codex":0.012915013,"about_ca_topic_score_gemma":0.018505463,"teacher_disagreement_score":0.012915013,"about_ca_system_score_codex":0.0015113947,"about_ca_system_score_gemma":0.0011236533,"threshold_uncertainty_score":0.025679708},"labels":[],"label_agreement":null},{"id":"W2983201709","doi":"10.1108/jsm-02-2018-0062","title":"Services marketing practices in diverse cultures: Canada compared to Qatar","year":2019,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Services marketing; Business; Context (archaeology); Originality; Marketing research; Marketing management; Service (business); Marketing science; Descriptive statistics; Quantitative marketing research; Marketing mix; Value (mathematics); Relationship marketing; Sociology; Qualitative research; Geography","score_opus":0.015823139049699526,"score_gpt":0.2595058767389846,"score_spread":0.24368273768928508,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2983201709","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99327797,0.0008000602,0.00007719184,0.0010611556,0.000016576714,0.00003260529,0.0001913089,0.000004406813,0.004538686],"genre_scores_gemma":[0.9982122,0.0005430674,0.00017262268,0.00030975102,0.0000038304183,0.000011234931,0.00012400412,0.000003033343,0.00062018],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987154,0.00015153285,0.00005737338,0.00014837208,0.00032334097,0.00060400984],"domain_scores_gemma":[0.9972007,0.00034169547,0.00051273976,0.000066871406,0.001022151,0.00085595157],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010467038,0.0003680033,0.0004419732,0.0021023382,0.0092028985,0.0030802067,0.0006562089,0.00043395697,0.002836879],"category_scores_gemma":[0.002650119,0.00020214988,0.00034859744,0.0054562874,0.0027809395,0.0007368501,0.0018543359,0.0009191941,0.00017354927],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003918567,0.00028835548,0.7441115,0.00048775983,0.000082505394,0.0015897319,0.1599521,0.00034263905,0.0016483038,0.0053853947,0.004667783,0.08105223],"study_design_scores_gemma":[0.000020551626,0.00012069983,0.7720327,0.0003684584,0.00004510997,0.00042793108,0.21857992,0.00044718158,0.00033623085,0.00027265702,0.007297683,0.000050890554],"about_ca_topic_score_codex":0.9825279,"about_ca_topic_score_gemma":0.99075025,"teacher_disagreement_score":0.036221236,"about_ca_system_score_codex":0.036221236,"about_ca_system_score_gemma":0.05101801,"threshold_uncertainty_score":0.2628047},"labels":[],"label_agreement":null},{"id":"W2983417088","doi":"10.5860/crl.80.7.925","title":"Dissatisfaction in Chat Reference Users: A Transcript Analysis Study","year":2019,"lang":"en","type":"article","venue":"College & Research Libraries","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"Office of International Science and Engineering","keywords":"Computer science; World Wide Web; Information retrieval; Psychology","score_opus":0.10157772319709563,"score_gpt":0.33644846988828314,"score_spread":0.23487074669118752,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2983417088","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":"evaluation","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":"evaluation","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9911486,0.00010311011,0.0053849407,0.0005176069,0.00003166783,0.00017903939,0.00052255485,0.00005185182,0.0020605833],"genre_scores_gemma":[0.9901142,0.0002684618,0.004976328,0.00029875938,0.000042533946,0.0005256503,0.0006047392,0.0000685254,0.0031008092],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9935109,0.004073792,0.0004093078,0.00047234574,0.0010280516,0.0005056222],"domain_scores_gemma":[0.9662652,0.021752339,0.0039981557,0.0011632657,0.0060716663,0.0007493296],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.0056884065,0.0004160425,0.00036520595,0.0022664582,0.0023940848,0.0016824804,0.0005731237,0.00070186803,0.0020049603],"category_scores_gemma":[0.026506497,0.00025262038,0.0003240881,0.0023432516,0.0013836867,0.0011463779,0.001584894,0.0011471682,0.0005338844],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029645127,0.00012317635,0.070809454,0.0002915271,0.000015537358,0.0019275704,0.8732081,0.00014914379,0.015298001,0.00068685215,0.0022677097,0.034926437],"study_design_scores_gemma":[0.000014555897,0.0003829995,0.13374941,0.0002932475,0.000038921702,0.0015172836,0.839379,0.0026225,0.0061852173,0.00056005974,0.015155633,0.00010121655],"about_ca_topic_score_codex":0.0052950443,"about_ca_topic_score_gemma":0.01076245,"teacher_disagreement_score":0.9943116,"about_ca_system_score_codex":0.002016337,"about_ca_system_score_gemma":0.0012746571,"threshold_uncertainty_score":0.030083597},"labels":[],"label_agreement":null},{"id":"W2985063599","doi":"10.3917/resg.134.0079","title":"Facteurs explicatifs des intentions d’usage des données issues des questionnaires de satisfaction client","year":2019,"lang":"fr","type":"article","venue":"Recherches en Sciences de Gestion","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Humanities; Psychology; Sociology; Philosophy","score_opus":0.2164581339906077,"score_gpt":0.3770556856304414,"score_spread":0.1605975516398337,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2985063599","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9144062,0.0012271126,0.054750472,0.0030333456,0.00015872448,0.00055098004,0.0011669657,0.00018488463,0.024521345],"genre_scores_gemma":[0.9784757,0.0006263781,0.014504971,0.0005049337,0.00007795695,0.0008171194,0.00047526797,0.000076543154,0.004441182],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.95055306,0.033984676,0.0045018937,0.001393188,0.008623196,0.0009439551],"domain_scores_gemma":[0.65726215,0.29472774,0.0175196,0.0082651125,0.021382691,0.0008426949],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03754276,0.00062071567,0.00042469107,0.002044206,0.00080943183,0.0021983196,0.0005874464,0.0011142811,0.004709099],"category_scores_gemma":[0.13060965,0.0003795251,0.0010622406,0.0021524052,0.001651548,0.0022450853,0.0012036401,0.0012898945,0.0010048551],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007102728,0.00047395276,0.6330983,0.002168373,0.00043476716,0.00057097635,0.10506039,0.0008834739,0.009790648,0.0082240915,0.0029624451,0.23562232],"study_design_scores_gemma":[0.000060303777,0.001299065,0.8767541,0.0012324062,0.00035316608,0.0014487254,0.057520837,0.0039026567,0.0100536775,0.007495842,0.03968214,0.00019697017],"about_ca_topic_score_codex":0.002943185,"about_ca_topic_score_gemma":0.0032122536,"teacher_disagreement_score":0.03754276,"about_ca_system_score_codex":0.00094190583,"about_ca_system_score_gemma":0.0014343214,"threshold_uncertainty_score":0.19854748},"labels":[],"label_agreement":null},{"id":"W2988982718","doi":"10.1177/1094670519885442","title":"Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance","year":2019,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Business; Turnover; Service (business); Test (biology); Marketing; Economics","score_opus":0.06936859391248563,"score_gpt":0.3347082976560018,"score_spread":0.2653397037435162,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2988982718","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996443,0.00019915488,0.00043701008,0.0004293913,0.000016343576,0.0000049644987,0.000032569234,0.000008602781,0.0024289212],"genre_scores_gemma":[0.99947935,0.0000593308,0.0001130122,0.00009517762,0.0000101135365,0.0000020971038,0.00001824629,0.0000055551272,0.00021710855],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99654204,0.0015684451,0.00015959356,0.00036286333,0.0008985035,0.00046858154],"domain_scores_gemma":[0.97719437,0.010491945,0.007072843,0.0013071747,0.0020641254,0.0018695836],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00303144,0.00013175246,0.00028412245,0.00038633012,0.0005641462,0.0018311745,0.00029586346,0.0008461347,0.0037791762],"category_scores_gemma":[0.021376489,0.00020650653,0.0003476219,0.00030311843,0.0010197408,0.0011246138,0.0010873496,0.00076520076,0.0005254796],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006158955,0.00024951628,0.95391726,0.00007191279,0.0001734809,0.00016350046,0.006646703,0.00029875326,0.0039950605,0.00039742282,0.00074202876,0.032728467],"study_design_scores_gemma":[0.000011489226,0.00021890571,0.98818284,0.000033675387,0.00004438018,0.00015795331,0.008716362,0.0005720709,0.0006306589,0.0005905121,0.0008145874,0.000026541693],"about_ca_topic_score_codex":0.0045320294,"about_ca_topic_score_gemma":0.006681262,"teacher_disagreement_score":0.0045320294,"about_ca_system_score_codex":0.00046410112,"about_ca_system_score_gemma":0.00057088974,"threshold_uncertainty_score":0.01603204},"labels":[],"label_agreement":null},{"id":"W2989055042","doi":"10.5267/j.msl.2019.11.001","title":"Assessing the effects of perceived quality and perceived value on customer satisfaction","year":2019,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":95,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Value (mathematics); Quality (philosophy); Psychology; Service quality; Perceived quality; Customer value; Business; Marketing; Social psychology; Applied psychology; Statistics; Mathematics; Microeconomics; Service (business); Economics","score_opus":0.02136532316003049,"score_gpt":0.2908919898127352,"score_spread":0.2695266666527047,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2989055042","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9937452,0.0002205077,0.0009035498,0.00011170546,0.0000087463695,0.000031887615,0.00007624468,0.000007777632,0.004894289],"genre_scores_gemma":[0.99941254,0.0000546961,0.0002802539,0.000014055577,0.0000061135074,0.000011176752,0.00003361095,0.0000016910492,0.00018595105],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99397707,0.0030348427,0.00035339207,0.00023120354,0.0019847448,0.00041876832],"domain_scores_gemma":[0.96427023,0.025934063,0.0043789158,0.00059969095,0.003704141,0.0011129932],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004303454,0.0003027929,0.00035551182,0.0012703775,0.00034723934,0.0014933193,0.00027651092,0.00042356385,0.0031152111],"category_scores_gemma":[0.016460948,0.00016144401,0.0008062007,0.0013067157,0.0005560028,0.000832985,0.0007285178,0.00073337194,0.0002892389],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007505215,0.0006120702,0.93570966,0.0003283492,0.00036476162,0.00018920175,0.0022841422,0.0012179362,0.0026355132,0.00107682,0.00024042206,0.05459071],"study_design_scores_gemma":[0.00001667204,0.0016678243,0.99046445,0.000057015954,0.00017337725,0.00010847902,0.0023508028,0.0030322704,0.0012742305,0.0003357562,0.00049403583,0.000025042284],"about_ca_topic_score_codex":0.0015294768,"about_ca_topic_score_gemma":0.0016408579,"teacher_disagreement_score":0.004303454,"about_ca_system_score_codex":0.00055753667,"about_ca_system_score_gemma":0.00056112086,"threshold_uncertainty_score":0.02275914},"labels":[],"label_agreement":null},{"id":"W2990098259","doi":"10.5539/ijms.v11n4p99","title":"Critical Success Factors in Customer Relationship Management Strategy in the Local Government Authorities in Zimbabwe","year":2019,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Critical success factor; Business; Government (linguistics); Local government; Customer relationship management; Marketing; Process (computing); Strategy implementation; Process management; Knowledge management; Computer science; Political science","score_opus":0.04293627799861591,"score_gpt":0.32837171339027776,"score_spread":0.28543543539166183,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2990098259","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99131835,0.005083663,0.00032914578,0.00076178403,0.000007936147,0.00008699216,0.000101852835,0.000004732599,0.0023055377],"genre_scores_gemma":[0.99889946,0.00077444885,0.00017332651,0.000024692137,0.0000015384168,0.000017836428,0.00002244228,8.5827395e-7,0.00008542221],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976446,0.00089765305,0.000247602,0.00015967511,0.0005760176,0.00047445536],"domain_scores_gemma":[0.99085367,0.0045566224,0.002560714,0.00015661493,0.0013238464,0.00054843817],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0047290153,0.0003376535,0.00045191825,0.005027529,0.0015067488,0.0030201972,0.00047060792,0.0004084572,0.0015448529],"category_scores_gemma":[0.0132207265,0.0003293693,0.0004809026,0.006376597,0.0010999275,0.0016148168,0.0012507299,0.00066663563,0.00010497233],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015883244,0.0001490932,0.86658823,0.0018690679,0.0005341479,0.00092608604,0.031228205,0.00049039355,0.0008781961,0.0036060053,0.00053321704,0.093038544],"study_design_scores_gemma":[0.0000142785875,0.00019870258,0.9545328,0.0009326654,0.00036076663,0.00019002058,0.038674947,0.0006116392,0.0003281688,0.00070000027,0.003426095,0.000029995912],"about_ca_topic_score_codex":0.07296066,"about_ca_topic_score_gemma":0.10356341,"teacher_disagreement_score":0.07296066,"about_ca_system_score_codex":0.0057437154,"about_ca_system_score_gemma":0.0060718823,"threshold_uncertainty_score":0.14507198},"labels":[],"label_agreement":null},{"id":"W2991011315","doi":"10.1177/1071181319631499","title":"A Longitudinal Study on Quality of Experience (QoE) measures to predict customer’s Likelihood to Recommend (L2R) a service","year":2019,"lang":"en","type":"article","venue":"Proceedings of the Human Factors and Ergonomics Society Annual Meeting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Session (web analytics); Quality (philosophy); Service quality; Service (business); Longitudinal study; Applied psychology; Psychology; Customer satisfaction; Quality of experience; Computer science; Multimedia; Quality of service; Marketing; Statistics; World Wide Web; Mathematics","score_opus":0.05516474706403028,"score_gpt":0.2923720949244709,"score_spread":0.23720734786044062,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2991011315","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99674124,0.000116378906,0.0013235543,0.0001306483,0.00001940318,0.000071799,0.00029213153,0.000009596234,0.0012952705],"genre_scores_gemma":[0.99687576,0.00010132821,0.0010374693,0.00012297531,0.00001983805,0.00013331516,0.000403958,0.0000075436974,0.0012978029],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99805486,0.00097087596,0.00014113187,0.00027726914,0.00039352608,0.00016228092],"domain_scores_gemma":[0.9798877,0.007448519,0.0043925126,0.0018644131,0.0035286585,0.0028782578],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006196986,0.0002590629,0.00028577284,0.0008731264,0.0008959754,0.0010121188,0.00042962152,0.000712665,0.0029611248],"category_scores_gemma":[0.017971216,0.0002940791,0.00068037474,0.0008044733,0.00039762794,0.0011464095,0.00061721914,0.0014524756,0.0010726762],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027196642,0.0017655077,0.9831861,0.000022536975,0.00011780758,0.000049576407,0.0014976056,0.00017485146,0.0007950993,0.0001603516,0.00038677643,0.011571826],"study_design_scores_gemma":[0.000021839283,0.0022851224,0.9937216,0.000020786172,0.00004911899,0.00010198717,0.0010089083,0.0012288247,0.00039216815,0.00012925292,0.0010186707,0.000021692485],"about_ca_topic_score_codex":0.0065957396,"about_ca_topic_score_gemma":0.008767352,"teacher_disagreement_score":0.0065957396,"about_ca_system_score_codex":0.000519839,"about_ca_system_score_gemma":0.0007266139,"threshold_uncertainty_score":0.032773197},"labels":[{"model":"gemma","categories":[],"domain":null,"study_design":"observational","genre":"empirical","about_ca_system":false,"about_ca_topic":false,"confidence":"low"},{"model":"gpt","categories":[],"domain":null,"study_design":"observational","genre":"empirical","about_ca_system":false,"about_ca_topic":false,"confidence":"high"}],"label_agreement":"agree"},{"id":"W2992532503","doi":"10.1108/ijbm-04-2019-0135","title":"Using latent commitment profile analysis to segment bank customers","year":2019,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Profiling (computer programming); Marketing; Business; Organizational commitment; Continuance; Originality; Market segmentation; Retail banking; Financial services; Context (archaeology); Customer relationship management; Psychology; Social psychology; Finance","score_opus":0.02764907057357362,"score_gpt":0.2886303876976249,"score_spread":0.26098131712405126,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2992532503","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95791703,0.00012940359,0.035992954,0.00034202155,0.000020860336,0.00049067213,0.0010953601,0.0001307448,0.0038809103],"genre_scores_gemma":[0.98809,0.000046844583,0.009632789,0.000045602505,0.000010304038,0.00038434722,0.0013091768,0.000019473831,0.00046157726],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99742573,0.0013843637,0.00018453201,0.00035471714,0.00038502415,0.00026556294],"domain_scores_gemma":[0.993687,0.0030299204,0.0010304146,0.0008313264,0.0010393512,0.00038202063],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003182358,0.00051368587,0.00053015264,0.0035622704,0.0012536776,0.0031074423,0.00081700314,0.00065638626,0.004078471],"category_scores_gemma":[0.015041018,0.00029214504,0.00074364187,0.0030852053,0.00032574654,0.0016738558,0.0022841687,0.0013874777,0.0010874968],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00067518157,0.0011012946,0.7724186,0.00014103275,0.00019790721,0.00013853078,0.008671686,0.0031262683,0.0026318515,0.0044811396,0.0042015016,0.20221505],"study_design_scores_gemma":[0.000119950244,0.0005419815,0.72500426,0.00029665977,0.00025765004,0.00029425713,0.02881218,0.21843074,0.0030338555,0.015245801,0.007774243,0.0001885123],"about_ca_topic_score_codex":0.007621369,"about_ca_topic_score_gemma":0.006444935,"teacher_disagreement_score":0.007621369,"about_ca_system_score_codex":0.00094555324,"about_ca_system_score_gemma":0.001132007,"threshold_uncertainty_score":0.016830087},"labels":[],"label_agreement":null},{"id":"W2993067338","doi":"10.1108/s2042-144320180000009005","title":"Culture and Service Quality","year":2018,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Saint Vincent University","funders":"","keywords":"Service quality; China; Mainland China; Mainland; Tourism; Marketing; Service (business); Business; Index (typography); Advertising; Perception; Significant difference; Cultural diversity; Geography; Questionnaire; Psychology; Sociology; Social science; Statistics; Anthropology; Mathematics; Computer science","score_opus":0.0473561065467393,"score_gpt":0.2716609486336202,"score_spread":0.22430484208688092,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2993067338","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.68720514,0.027530106,0.0017233753,0.0043728678,0.00043822208,0.00006587109,0.0168713,0.00013386206,0.26165926],"genre_scores_gemma":[0.9479796,0.011259753,0.00080401544,0.00031274508,0.00013095772,0.000036271813,0.007707761,0.000052111354,0.031716842],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99960977,0.00009998079,0.000023898556,0.000054048454,0.00014580175,0.00006643422],"domain_scores_gemma":[0.99879706,0.00047812393,0.00019914014,0.00008947114,0.00030504423,0.0001310342],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00049617334,0.00022545956,0.00027912683,0.0010328694,0.00056972355,0.0030062932,0.00023160978,0.00015583771,0.020074407],"category_scores_gemma":[0.0022244598,0.000099342,0.00029491945,0.004689735,0.00036388586,0.00089439313,0.0005862215,0.0005693875,0.0021211738],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010904918,0.00017466256,0.4746624,0.0011160381,0.00028833098,0.00034738015,0.0085165845,0.0032467968,0.0004297848,0.030248081,0.119281575,0.36157927],"study_design_scores_gemma":[0.0000070737137,0.00006882141,0.8044122,0.0006339267,0.000073205396,0.00016480626,0.011175182,0.0017320134,0.00035776562,0.0040730434,0.17727003,0.000031935717],"about_ca_topic_score_codex":0.04234935,"about_ca_topic_score_gemma":0.03729018,"teacher_disagreement_score":0.04234935,"about_ca_system_score_codex":0.001977422,"about_ca_system_score_gemma":0.00096914184,"threshold_uncertainty_score":0.08420569},"labels":[],"label_agreement":null},{"id":"W2993427943","doi":"10.5430/ijhe.v9n1p126","title":"Analyzing Universities Service Quality to Student Satisfaction; Academic and Non-Academic Analyses","year":2019,"lang":"en","type":"article","venue":"International Journal of Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Likert scale; Stratified sampling; Quality (philosophy); Service quality; Population; Higher education; Psychology; Sample (material); Medical education; Mathematics education; Service (business); Exploratory research; Marketing; Sociology; Medicine; Political science; Mathematics; Business; Statistics; Social science","score_opus":0.046039910184700064,"score_gpt":0.4046727982863717,"score_spread":0.35863288810167165,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2993427943","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99368095,0.000114380244,0.0013550794,0.000102381855,0.000017619677,0.000074549265,0.0008370991,0.000028307559,0.0037896032],"genre_scores_gemma":[0.99775094,0.000050042567,0.0005821045,0.000023661485,0.000012225612,0.00008789229,0.00052296626,0.000007062381,0.0009630148],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.996702,0.0011844839,0.00030206973,0.00020546881,0.0012128993,0.00039315686],"domain_scores_gemma":[0.9908964,0.0039985576,0.002282339,0.00033088293,0.0018545537,0.00063725916],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029627795,0.000348516,0.00041841777,0.003164891,0.0004841254,0.001383879,0.0003803255,0.0003760952,0.004800338],"category_scores_gemma":[0.010006529,0.00017275497,0.0011543503,0.0051220884,0.0006053899,0.00062715966,0.000996933,0.00094361923,0.0006996295],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015462199,0.00045492224,0.97685325,0.000080986356,0.000121033976,0.00006477933,0.00088010903,0.0006931555,0.00028635943,0.00040814467,0.0007605461,0.019242149],"study_design_scores_gemma":[0.0000063223965,0.00042339668,0.989781,0.00002890713,0.00004656242,0.000061438775,0.003016861,0.0045107836,0.00063022773,0.0002329578,0.0012473899,0.000014047398],"about_ca_topic_score_codex":0.0033792483,"about_ca_topic_score_gemma":0.0029165845,"teacher_disagreement_score":0.004800338,"about_ca_system_score_codex":0.0010414807,"about_ca_system_score_gemma":0.0008390849,"threshold_uncertainty_score":0.016058743},"labels":[],"label_agreement":null},{"id":"W2995205630","doi":"10.5267/j.msl.2019.11.023","title":"Understanding consumer satisfaction with railway transportation service: An application of 7Ps marketing mix","year":2019,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing mix; Marketing; Business; Service (business); Customer satisfaction; Consumer satisfaction","score_opus":0.02796780516786714,"score_gpt":0.23861070102467768,"score_spread":0.21064289585681054,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2995205630","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99291694,0.000066127315,0.0010923861,0.0001776595,0.0000033039007,0.00005162249,0.00011739598,0.000008400524,0.0055660894],"genre_scores_gemma":[0.9984114,0.000078247525,0.0008255736,0.000031152544,0.000004049902,0.000046915597,0.00008003699,0.0000025391735,0.0005199945],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994217,0.0002495133,0.000043247415,0.000050271803,0.00017706428,0.00005826728],"domain_scores_gemma":[0.99840707,0.0008634758,0.00033424667,0.000037495356,0.0002619707,0.00009584257],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009457974,0.00026142725,0.00023633629,0.0014640153,0.00047828225,0.0016291218,0.00020065546,0.00032409982,0.0059554265],"category_scores_gemma":[0.0027181595,0.00015242872,0.000633997,0.0014914448,0.0003818954,0.0011906628,0.0007679716,0.0004740334,0.00028797757],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001467794,0.0004374193,0.9204058,0.00018481594,0.00012516094,0.0002208863,0.01678081,0.00060889777,0.0016511631,0.0029848272,0.00048005712,0.055973444],"study_design_scores_gemma":[0.000009524352,0.0004575154,0.9480081,0.000081031605,0.00008253254,0.00016405246,0.03995126,0.0073084473,0.00059809815,0.0009894592,0.0023317668,0.000018216077],"about_ca_topic_score_codex":0.0061889705,"about_ca_topic_score_gemma":0.0067303455,"teacher_disagreement_score":0.0061889705,"about_ca_system_score_codex":0.0013582322,"about_ca_system_score_gemma":0.0006042928,"threshold_uncertainty_score":0.019922912},"labels":[],"label_agreement":null},{"id":"W2998319350","doi":"10.5430/rwe.v10n4p40","title":"Quest for a New Instrument for Measuring Academic Program Quality","year":2019,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Hospitality; Quality (philosophy); Confirmatory factor analysis; Exploratory factor analysis; Construct (python library); Reliability (semiconductor); Hospitality industry; Set (abstract data type); Computer science; Order (exchange); Marketing; Business; Structural equation modeling; Political science; Tourism","score_opus":0.28488098530448863,"score_gpt":0.42834393474643323,"score_spread":0.1434629494419446,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2998319350","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5555292,0.0023593667,0.3728567,0.008481655,0.00071031874,0.0025469656,0.003080462,0.0007906929,0.053644605],"genre_scores_gemma":[0.7424502,0.00080396625,0.25001603,0.0006876134,0.0001457179,0.0016448797,0.0017223352,0.00006386339,0.0024655377],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9850038,0.00603598,0.0017531151,0.0008310081,0.0058645196,0.0005115397],"domain_scores_gemma":[0.94158554,0.029131232,0.0073804497,0.003803551,0.016682306,0.0014168975],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016794976,0.00041583576,0.0007092657,0.004066405,0.0007796097,0.00338338,0.0011003672,0.0009345462,0.003244569],"category_scores_gemma":[0.047863483,0.00025567567,0.0008812929,0.0045105824,0.0010694651,0.005167714,0.0016169955,0.0018523803,0.00065167213],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016690794,0.0009268336,0.39888763,0.00088225445,0.00027068562,0.00006231935,0.0030821234,0.002375219,0.0026737405,0.045673914,0.0049589607,0.5400394],"study_design_scores_gemma":[0.00017858233,0.0042778,0.7604878,0.0034254366,0.00058706553,0.0007393819,0.017743867,0.055357162,0.009961695,0.05960036,0.08731301,0.0003277258],"about_ca_topic_score_codex":0.0014542761,"about_ca_topic_score_gemma":0.001693775,"teacher_disagreement_score":0.016794976,"about_ca_system_score_codex":0.0017327145,"about_ca_system_score_gemma":0.004128681,"threshold_uncertainty_score":0.08882141},"labels":[],"label_agreement":null},{"id":"W2998938683","doi":"10.1515/roms-2019-0043","title":"How Culture Moderates the Effects of Justice in Service Recovery","year":2020,"lang":"en","type":"article","venue":"Review of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Collectivism; Service recovery; Individualism; Interactional justice; Social psychology; Psychology; Service (business); Economic Justice; Distributive justice; Anger; Marketing; Business; Political science; Service quality; Organizational justice; Organizational commitment","score_opus":0.019372006329778806,"score_gpt":0.2543608306653283,"score_spread":0.23498882433554946,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2998938683","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989668,0.00002983955,0.000047090467,0.000029973373,0.0000016668499,0.0000028613435,0.0000053026565,6.6340783e-7,0.00091580465],"genre_scores_gemma":[0.99986374,0.000015888269,0.000025413361,0.000010008199,6.299743e-7,0.0000011434022,0.00000393257,7.833303e-7,0.00007849523],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99834716,0.0008926613,0.0000638992,0.00013340566,0.0003277061,0.00023507078],"domain_scores_gemma":[0.9941685,0.0026258274,0.0014410024,0.00033489516,0.0006867243,0.00074304664],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016966832,0.00019059297,0.00022614202,0.00045462133,0.0010892297,0.0019924187,0.0002484349,0.00031884864,0.002502506],"category_scores_gemma":[0.0060610804,0.00015076653,0.00034033766,0.00036765894,0.0016493904,0.00050642324,0.0011473201,0.00053965964,0.000108612134],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047084774,0.0003136103,0.9557628,0.00005774679,0.00014136305,0.00028088535,0.02789717,0.00012289919,0.002914743,0.00084906456,0.00015763452,0.011031133],"study_design_scores_gemma":[0.0000041081175,0.000095423966,0.9793783,0.000017348602,0.000029254628,0.000050997824,0.019382462,0.00022221974,0.00035323357,0.00014561856,0.00030981592,0.000011227003],"about_ca_topic_score_codex":0.031543,"about_ca_topic_score_gemma":0.04183985,"teacher_disagreement_score":0.031543,"about_ca_system_score_codex":0.0012211656,"about_ca_system_score_gemma":0.000981179,"threshold_uncertainty_score":0.06271881},"labels":[],"label_agreement":null},{"id":"W2999791407","doi":"10.1108/ijbm-03-2019-0097","title":"Impact of employee job satisfaction and commitment on customer perceived value","year":2019,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Job satisfaction; Formative assessment; Marketing; Customer satisfaction; Business; Value (mathematics); Psychology; Polling; Employee engagement; Perception; Index (typography); Social psychology; Economics; Management; Computer science","score_opus":0.015846962912864464,"score_gpt":0.2847608736915518,"score_spread":0.2689139107786873,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2999791407","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99638677,0.000101529855,0.00010580859,0.0000844523,0.0000044269464,0.0000065994786,0.000049629856,0.0000039394395,0.003256813],"genre_scores_gemma":[0.9995654,0.000028285733,0.00004246317,0.000021039245,0.0000034515185,0.000002873211,0.00003115947,0.0000011965408,0.00030413046],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99864095,0.00046713845,0.000055677585,0.00006977277,0.0005257579,0.00024071155],"domain_scores_gemma":[0.9900669,0.00496589,0.0017492875,0.00027914144,0.0013984772,0.0015403157],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011751776,0.00015820767,0.0001920538,0.00049697066,0.00035099915,0.001211281,0.00021310525,0.00024111092,0.0047376165],"category_scores_gemma":[0.0062242146,0.000081202,0.00028904842,0.00046520418,0.0004144662,0.0002781447,0.0005649905,0.00070010737,0.00032185912],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004464556,0.00052820536,0.95654273,0.00006435264,0.00014660586,0.0001059965,0.00075672567,0.00045148138,0.0013037873,0.00035122817,0.0003794279,0.03892313],"study_design_scores_gemma":[0.00000408819,0.00015943061,0.9983588,0.000010350478,0.000024384814,0.000032329775,0.0005953043,0.00035546007,0.0002265182,0.000055214576,0.00017297351,0.00000516405],"about_ca_topic_score_codex":0.007810551,"about_ca_topic_score_gemma":0.011024016,"teacher_disagreement_score":0.007810551,"about_ca_system_score_codex":0.0006142477,"about_ca_system_score_gemma":0.00084258174,"threshold_uncertainty_score":0.015848875},"labels":[],"label_agreement":null},{"id":"W3000211916","doi":"","title":"The Effect of Customer Prioritization Strategy on Customer Entitlement","year":2019,"lang":"en","type":"article","venue":"Academy of Marketing Studies journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Entitlement (fair division); Business; Customer retention; Marketing; Customer to customer; Customer advocacy; Customer equity; Feeling; Prioritization; Disadvantaged; Customer delight; Customer intelligence; Process management; Psychology; Economics; Service quality; Service (business); Microeconomics; Social psychology","score_opus":0.023344098996063933,"score_gpt":0.3058983710321175,"score_spread":0.28255427203605354,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3000211916","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975706,0.00001830741,0.000070389404,0.000044416865,0.000003223189,0.000022764847,0.0000046617756,0.0000017718589,0.0022638394],"genre_scores_gemma":[0.9992355,0.000021922755,0.0001730432,0.00004028345,0.0000017981397,0.00002511724,0.000008118903,0.0000018540497,0.00049228896],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99602354,0.0020281917,0.00015495156,0.00033525826,0.00093851035,0.0005196168],"domain_scores_gemma":[0.9787689,0.015476996,0.0028800538,0.0007115629,0.0010991696,0.0010632244],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038371233,0.00032222262,0.00026088022,0.00036244633,0.0020043193,0.0019566473,0.0005456718,0.00084645965,0.004293089],"category_scores_gemma":[0.019237438,0.00021181506,0.00027815055,0.00034679854,0.0019385298,0.00088182,0.0011925885,0.0011523147,0.00017326736],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.011453048,0.0148286475,0.5797651,0.00083740166,0.00047855842,0.0011203225,0.16511148,0.0025569028,0.082447834,0.010125274,0.0012407305,0.13003476],"study_design_scores_gemma":[0.00026656874,0.0055183703,0.93219507,0.00008211126,0.00015412478,0.00015540175,0.051116228,0.0015570015,0.00458431,0.0012266549,0.0030463682,0.00009773344],"about_ca_topic_score_codex":0.029763427,"about_ca_topic_score_gemma":0.048971213,"teacher_disagreement_score":0.029763427,"about_ca_system_score_codex":0.002502156,"about_ca_system_score_gemma":0.0029076792,"threshold_uncertainty_score":0.05918038},"labels":[],"label_agreement":null},{"id":"W3004212347","doi":"10.5267/j.msl.2019.12.038","title":"Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Patient satisfaction; Service quality; Quality (philosophy); Test (biology); Public health; Sample (material); Service (business); Structural equation modeling; Psychology; Health care; Health services; Nursing; Family medicine; Medicine; Business; Marketing; Environmental health; Political science; Computer science","score_opus":0.04320985926605927,"score_gpt":0.2773151901123034,"score_spread":0.2341053308462441,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3004212347","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9976756,0.000054741766,0.0002694559,0.00018179999,0.0000057507323,0.000042537653,0.00037217123,0.000003612526,0.0013943244],"genre_scores_gemma":[0.99902797,0.000034877194,0.00019018009,0.000049904793,0.000006273367,0.000034594228,0.00036581443,0.0000015455693,0.0002887526],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99807537,0.00069997803,0.00032991008,0.00008123848,0.0004939401,0.000319629],"domain_scores_gemma":[0.99420786,0.0018345448,0.001611042,0.00016517975,0.0016007778,0.0005805849],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003004,0.00013916194,0.00031995523,0.001570339,0.0004580644,0.0010328537,0.00023625472,0.0002835185,0.0036560178],"category_scores_gemma":[0.006390616,0.00012875555,0.0011254584,0.0025987555,0.0004226344,0.0006958788,0.0007569578,0.0005573741,0.00030826163],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015123008,0.00016613778,0.98542726,0.00003406308,0.00006690517,0.000051354025,0.0010714633,0.00019237907,0.00009695861,0.0001696129,0.0004947318,0.01207803],"study_design_scores_gemma":[0.000012562306,0.00039779098,0.99206597,0.00002768362,0.000044384047,0.000104052604,0.0045180246,0.0014292384,0.00015656745,0.00009884544,0.0011339287,0.000011003228],"about_ca_topic_score_codex":0.0024184678,"about_ca_topic_score_gemma":0.0034832524,"teacher_disagreement_score":0.0036560178,"about_ca_system_score_codex":0.0010634541,"about_ca_system_score_gemma":0.00077262946,"threshold_uncertainty_score":0.015886843},"labels":[],"label_agreement":null},{"id":"W3004631277","doi":"10.1016/j.jhtm.2020.02.002","title":"Value co-creation behaviors and hotel loyalty program member satisfaction based on engagement and involvement: Moderating effect of company support","year":2020,"lang":"en","type":"article","venue":"Journal of Hospitality and Tourism Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Co-creation; Moderation; Loyalty; Value (mathematics); Moderated mediation; Hospitality; Tourism; Mediation; Hospitality industry; Marketing; Conceptual model; Social exchange theory; Business; Knowledge management; Sociology; Psychology; Social psychology; Political science","score_opus":0.021056742918703925,"score_gpt":0.2874052414147417,"score_spread":0.2663484984960378,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3004631277","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994518,0.000016029275,0.00002699545,0.000038487775,0.0000044036765,0.000006060856,0.000026595562,0.0000014799658,0.00042806883],"genre_scores_gemma":[0.99891496,0.000019362888,0.00007426675,0.000022075017,0.000005965813,0.000021642763,0.000057100642,0.0000028530096,0.00088181626],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99849236,0.0006689704,0.000078851,0.00018505713,0.00016706168,0.00040768425],"domain_scores_gemma":[0.9883137,0.006036665,0.0016596332,0.00043298167,0.0005533029,0.0030036748],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017030337,0.00043173027,0.0004413213,0.00044752183,0.00096040725,0.0017136184,0.00079190504,0.00093690207,0.0087659275],"category_scores_gemma":[0.007370174,0.0004459913,0.00086604495,0.00046008546,0.0006680666,0.0009290928,0.0015629253,0.0022135708,0.00047689598],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0035638197,0.00527621,0.9771338,0.000040396735,0.00046523212,0.0001529635,0.0025074868,0.00024047196,0.0020723713,0.0002356142,0.00025507575,0.008056514],"study_design_scores_gemma":[0.000043449876,0.00069935474,0.99576604,0.000015672715,0.00020483996,0.000033272045,0.0019192966,0.0006600385,0.00038292166,0.00007907496,0.00018681832,0.00000925999],"about_ca_topic_score_codex":0.013178448,"about_ca_topic_score_gemma":0.021012109,"teacher_disagreement_score":0.013178448,"about_ca_system_score_codex":0.0006848945,"about_ca_system_score_gemma":0.0016031166,"threshold_uncertainty_score":0.029324949},"labels":[],"label_agreement":null},{"id":"W3005776832","doi":"10.6000/1929-7092.2020.09.10","title":"Impacts of Company Support and Co-Creation Performance on Tourists’ Satisfaction and Loyalty: An Experiment in The Mekong Delta","year":2020,"lang":"en","type":"article","venue":"Journal of Reviews on Global Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Confirmatory factor analysis; Cronbach's alpha; Exploratory factor analysis; Loyalty; Structural equation modeling; Business; Reliability (semiconductor); Customer satisfaction; Marketing; Empathy; Loyalty business model; Sample (material); Psychology; Statistics; Social psychology; Mathematics; Service quality; Service (business)","score_opus":0.04330672804416845,"score_gpt":0.31256581489995316,"score_spread":0.2692590868557847,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3005776832","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9998864,0.0000017929185,0.0000074485474,0.0000051793304,6.415421e-7,0.0000110828505,0.000003603239,4.571447e-7,0.00008342212],"genre_scores_gemma":[0.99884784,0.000025714424,0.00019495892,0.000032641303,0.0000018895147,0.00007094302,0.000018489198,8.258883e-7,0.000806604],"study_design_codex":"observational","study_design_gemma":"nonrandomized_trial","domain_scores_codex":[0.99961555,0.00014212319,0.000019440215,0.00005734541,0.000056326524,0.00010916111],"domain_scores_gemma":[0.99861646,0.000543624,0.00011085143,0.00008232588,0.00011900326,0.0005277609],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009328587,0.0002619824,0.00029918845,0.00021588191,0.0012585729,0.000674508,0.00043718625,0.0005331041,0.002482502],"category_scores_gemma":[0.0009174983,0.00026137516,0.00026508217,0.00021448552,0.0006718081,0.00042044756,0.00071066635,0.00092005194,0.00019537583],"study_design_candidate":"nonrandomized_trial","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.03410828,0.26228982,0.36812156,0.00083412457,0.00030370403,0.0040135123,0.07619561,0.0027806303,0.1685633,0.0014801273,0.0011592497,0.08015001],"study_design_scores_gemma":[0.0021330994,0.21258593,0.6887474,0.00008293636,0.00037132457,0.0003062598,0.061685264,0.0053404644,0.025467848,0.0005287201,0.0026152572,0.00013541825],"about_ca_topic_score_codex":0.012001966,"about_ca_topic_score_gemma":0.027765248,"teacher_disagreement_score":0.012001966,"about_ca_system_score_codex":0.00067158276,"about_ca_system_score_gemma":0.0012743227,"threshold_uncertainty_score":0.02386421},"labels":[],"label_agreement":null},{"id":"W3005943598","doi":"10.5539/ibr.v13n3p27","title":"Factors Driving Customer Satisfaction at Shopping Mall Food Courts","year":2020,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Customer satisfaction; Service quality; Shopping mall; Profitability index; Variety (cybernetics); Quality (philosophy); Service (business); Competitive advantage; Descriptive statistics; IBM; Service provider; Advertising; Computer science","score_opus":0.15708087207901425,"score_gpt":0.3513688292622866,"score_spread":0.19428795718327233,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3005943598","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99827313,0.000014363283,0.00007269221,0.000053063755,0.0000014904226,0.000009108074,0.00005154866,0.0000035733299,0.0015209606],"genre_scores_gemma":[0.9994937,0.000013031446,0.00006101687,0.000019209077,0.0000017377397,0.0000037940672,0.0000614979,0.0000016761192,0.0003442253],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989992,0.00032796708,0.00007188064,0.00007052108,0.00032269154,0.00020767661],"domain_scores_gemma":[0.9966085,0.0009159532,0.0008511482,0.000082864215,0.00074286194,0.0007987071],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00068860117,0.00013788164,0.00022451866,0.0008405981,0.00085556717,0.0023975803,0.00036393668,0.00051593134,0.0069827656],"category_scores_gemma":[0.004367055,0.00013533935,0.00033530666,0.0014558412,0.00056553225,0.00068015466,0.0007227527,0.0006042925,0.00069057895],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017728776,0.0002675978,0.9887655,0.000023849841,0.000025146288,0.00034139917,0.0024679066,0.00017376704,0.00074088655,0.00022811686,0.00034992362,0.006438546],"study_design_scores_gemma":[0.0000023863797,0.00012822985,0.991154,0.0000067922274,0.0000066000744,0.0001266667,0.007544775,0.0005330894,0.0001165358,0.00006535159,0.0003073277,0.00000832036],"about_ca_topic_score_codex":0.011219787,"about_ca_topic_score_gemma":0.014108744,"teacher_disagreement_score":0.011219787,"about_ca_system_score_codex":0.00082913914,"about_ca_system_score_gemma":0.00062640733,"threshold_uncertainty_score":0.023359716},"labels":[],"label_agreement":null},{"id":"W3006376142","doi":"10.17613/jn2ar-qp790","title":"How Well Do Consumer-Brand Relationships Drive Customer Brand Loyalty? Generalizations from a Meta-Analysis of Brand Relationship Elasticities","year":2019,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Brand loyalty; Brand management; Marketing; Business; Advertising; Brand extension; Brand equity; Loyalty; Brand relationship; Brand awareness; Loyalty business model; Service (business); Service quality","score_opus":0.04442116023382515,"score_gpt":0.24670023877926422,"score_spread":0.20227907854543908,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3006376142","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.12901798,0.8491025,0.012389385,0.0036585007,0.0004998722,0.0003543275,0.0019466374,0.00011998679,0.0029107395],"genre_scores_gemma":[0.90277755,0.08805011,0.005202401,0.0014880543,0.00036517216,0.00042555458,0.0013004495,0.000087344946,0.00030349646],"study_design_codex":"meta_analysis","study_design_gemma":"meta_analysis","domain_scores_codex":[0.96629137,0.01895795,0.00635959,0.0051760976,0.0027247437,0.0004902682],"domain_scores_gemma":[0.816023,0.15342979,0.013845347,0.011967834,0.0038558508,0.00087812997],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06514543,0.0018386714,0.0054024016,0.009066018,0.0008609782,0.005709049,0.0021297236,0.0022341965,0.0028989853],"category_scores_gemma":[0.12533876,0.0013589537,0.027284512,0.010559258,0.002158198,0.0044755978,0.0025370668,0.002509257,0.00031935945],"study_design_candidate":"meta_analysis","study_design_consensus":"meta_analysis","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007512822,0.00005098259,0.17482127,0.021983782,0.77383107,0.00013855942,0.0007509753,0.00092657795,0.00028826506,0.0011343991,0.0005249089,0.024797898],"study_design_scores_gemma":[0.00028378752,0.00045504168,0.12250477,0.010589748,0.85123366,0.00035230938,0.0008410148,0.0012245651,0.0006497659,0.0080392165,0.003737515,0.00008860558],"about_ca_topic_score_codex":0.0045882044,"about_ca_topic_score_gemma":0.0057644346,"teacher_disagreement_score":0.06514543,"about_ca_system_score_codex":0.0012891748,"about_ca_system_score_gemma":0.0017713737,"threshold_uncertainty_score":0.3445261},"labels":[],"label_agreement":null},{"id":"W3006395612","doi":"10.1177/1069031x19898767","title":"Digital Environment in Global Markets: Cross-Cultural Implications for Evolving Customer Journeys","year":2020,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":116,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Smiths Detection (Canada)","funders":"","keywords":"Extant taxon; Multinational corporation; Business; Marketing; Customer engagement; Customer to customer; Market segmentation; Customer retention; Industrial organization; Computer science; Service (business); Social media; Service quality","score_opus":0.025135202035828166,"score_gpt":0.2943627084535096,"score_spread":0.26922750641768145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3006395612","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.91780645,0.0022785396,0.0012098124,0.00628599,0.00007356987,0.000029662897,0.000068375484,0.000009438925,0.07223816],"genre_scores_gemma":[0.9981931,0.0007671888,0.00024222811,0.00019938467,0.000008914147,0.000007167467,0.00001270994,0.000004413904,0.0005649417],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9989618,0.0005989067,0.000039871084,0.00009274602,0.00009052674,0.00021610665],"domain_scores_gemma":[0.9964818,0.001658782,0.00057981943,0.00017353591,0.00039887798,0.0007071415],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017781826,0.00020224878,0.00021512083,0.0012893012,0.0029520106,0.00989818,0.00045858603,0.0009322784,0.004269015],"category_scores_gemma":[0.005560575,0.0001560429,0.00034356504,0.0019643735,0.006278411,0.0054162317,0.0050936984,0.0011321666,0.00016019518],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019730501,0.0003528143,0.2098157,0.00044474227,0.00010442417,0.0023361626,0.4858886,0.0012121915,0.00090645126,0.20342474,0.0027036523,0.092613295],"study_design_scores_gemma":[0.000015258555,0.000090041234,0.2167888,0.000426378,0.00006277487,0.00089030515,0.7036483,0.0010790909,0.00030745962,0.045557257,0.031050494,0.00008382096],"about_ca_topic_score_codex":0.005953978,"about_ca_topic_score_gemma":0.011890308,"teacher_disagreement_score":0.00989818,"about_ca_system_score_codex":0.0018948395,"about_ca_system_score_gemma":0.0015528906,"threshold_uncertainty_score":0.014281213},"labels":[],"label_agreement":null},{"id":"W3007721621","doi":"","title":"What Makes Customers Satisfied with the Local Government Agency: A Case Study in Rural Michigan","year":2019,"lang":"en","type":"article","venue":"Journal of rural and community development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Local government; Customer satisfaction; Business; Political science; Welfare economics; Public administration; Humanities; Marketing; Economics","score_opus":0.018507221657025553,"score_gpt":0.23780450765166197,"score_spread":0.2192972859946364,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3007721621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99736834,0.00006738003,0.000069419526,0.0008089472,0.0000041717544,0.000016642329,0.000012058738,0.0000030877977,0.001649969],"genre_scores_gemma":[0.9978376,0.00023797301,0.00023826868,0.0002761486,0.000009243316,0.00002128625,0.000013379058,0.000005792942,0.0013602067],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99846566,0.0008667992,0.00005370642,0.00009762741,0.0001843856,0.0003319099],"domain_scores_gemma":[0.9980572,0.00082710193,0.00033512138,0.00006330661,0.00024393764,0.00047333728],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012890036,0.00027869258,0.0002592675,0.0006649091,0.009256147,0.0028518059,0.00095687987,0.0019882254,0.003481058],"category_scores_gemma":[0.003704091,0.00034629158,0.00027520748,0.0015818576,0.0019727948,0.0015867747,0.0019581665,0.001531857,0.00022445744],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013355535,0.0009103499,0.1480684,0.00015509604,0.00002712273,0.033060882,0.7903377,0.00017552038,0.0022941031,0.001945727,0.0030382161,0.019853326],"study_design_scores_gemma":[0.000007850401,0.000316988,0.036316503,0.000040450137,0.000013978579,0.0041891355,0.95153666,0.0002978838,0.00026760792,0.00011481968,0.006875264,0.000022869064],"about_ca_topic_score_codex":0.060264345,"about_ca_topic_score_gemma":0.16184317,"teacher_disagreement_score":0.060264345,"about_ca_system_score_codex":0.0034678122,"about_ca_system_score_gemma":0.002043422,"threshold_uncertainty_score":0.11982715},"labels":[],"label_agreement":null},{"id":"W3011194895","doi":"","title":"The effects of relationship length on customer profitability after a service recovery","year":2019,"lang":"en","type":"article","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Profitability index; Service recovery; Business; Service (business); Marketing; Customer relationship management; Sample (material); Customer profitability; Customer retention; Industrial organization; Service quality; Finance","score_opus":0.0104714982109327,"score_gpt":0.2115645202819573,"score_spread":0.20109302207102459,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3011194895","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975193,0.00020929576,0.00006372127,0.00030727568,0.000015915619,0.000012256532,0.000080408165,0.000005626555,0.0017862229],"genre_scores_gemma":[0.9983486,0.00007923175,0.000039618346,0.00003587917,0.000022671025,0.000007092091,0.00010122651,0.0000049689393,0.0013607462],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99854183,0.0006091568,0.00006298048,0.00009412548,0.00029616753,0.0003958094],"domain_scores_gemma":[0.9488725,0.035978384,0.004195226,0.0008986326,0.0027362234,0.0073190574],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025089239,0.00022425252,0.00048811926,0.00077711267,0.0011892889,0.0014211776,0.00082802,0.0009468177,0.0135775],"category_scores_gemma":[0.024046216,0.00012550375,0.0007861771,0.00086456997,0.00071976817,0.00096207595,0.0008223554,0.0019178232,0.0014324364],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.07353532,0.014177679,0.7625768,0.00024606512,0.00046975902,0.0017277225,0.0038534289,0.0035400123,0.008601706,0.0018482414,0.00239037,0.12703289],"study_design_scores_gemma":[0.00017547593,0.006731805,0.9849902,0.00003321142,0.00019996244,0.00032137881,0.0031294173,0.0018700982,0.0011717175,0.00058367045,0.0007529085,0.000040221556],"about_ca_topic_score_codex":0.009040783,"about_ca_topic_score_gemma":0.011622352,"teacher_disagreement_score":0.0135775,"about_ca_system_score_codex":0.0013819272,"about_ca_system_score_gemma":0.0014268884,"threshold_uncertainty_score":0.045421243},"labels":[],"label_agreement":null},{"id":"W3011490234","doi":"10.5430/ijfr.v11n2p88","title":"Consumers’ Purchase Intention Toward Ergonomic Footwear in Malaysia","year":2020,"lang":"en","type":"article","venue":"International Journal of Financial Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Word of mouth; Expectancy theory; Context (archaeology); Marketing; Advertising; Psychology; Value (mathematics); Consumption (sociology); Business; Human factors and ergonomics; Consumer behaviour; Social psychology; Poison control; Medicine; Environmental health; Sociology; Geography; Computer science","score_opus":0.1264901451607302,"score_gpt":0.3636008610059467,"score_spread":0.23711071584521648,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3011490234","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994679,0.000035608515,0.000019813131,0.00004810137,0.0000013257613,0.0000028007703,0.000037190497,6.6315346e-7,0.00038664526],"genre_scores_gemma":[0.9994398,0.000069431146,0.000053537075,0.000018182931,0.0000013745833,0.0000032877513,0.00004330342,4.3638425e-7,0.0003705098],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99976677,0.000057569556,0.000030083835,0.000024894558,0.00007083764,0.000049968097],"domain_scores_gemma":[0.99892175,0.00037235793,0.00036810373,0.000029942907,0.00015631925,0.00015155431],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00056057953,0.00015355977,0.00013004955,0.00041113497,0.00026078324,0.00072787213,0.00010316871,0.0003237533,0.0021793325],"category_scores_gemma":[0.0015782131,0.00017695862,0.00034745375,0.00047306606,0.000181605,0.00048244555,0.00023503295,0.00049605296,0.0002508522],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008398027,0.0002314936,0.988198,0.000037724356,0.000026856915,0.00015343065,0.0041373693,0.00008805808,0.00046288257,0.00012166255,0.00018401409,0.0062746378],"study_design_scores_gemma":[0.0000043467817,0.00023390322,0.98944014,0.000035259654,0.000021518428,0.00015126084,0.008745278,0.00068074453,0.00020412028,0.000057727008,0.00041412542,0.000011485385],"about_ca_topic_score_codex":0.011001159,"about_ca_topic_score_gemma":0.013683157,"teacher_disagreement_score":0.011001159,"about_ca_system_score_codex":0.00037889087,"about_ca_system_score_gemma":0.00033905427,"threshold_uncertainty_score":0.021874249},"labels":[],"label_agreement":null},{"id":"W3011691470","doi":"10.1108/josm-05-2018-0147","title":"Customer participation risk management: conceptual model and managerial assessment tool","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Conceptual model; Business; Knowledge management; Customer retention; Process management; Customer advocacy; Marketing; Customer engagement; Service (business); Computer science; Service quality","score_opus":0.03494443209942307,"score_gpt":0.27609919031802077,"score_spread":0.2411547582185977,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3011691470","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.118208125,0.0009946752,0.7547304,0.014138297,0.00011409549,0.0045017945,0.0010352874,0.0009426534,0.10533466],"genre_scores_gemma":[0.6901081,0.0006188991,0.3022775,0.00047793018,0.000060108934,0.0025694524,0.0004201664,0.000031804284,0.0034360045],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9938896,0.002948166,0.0004971407,0.00045150344,0.00184923,0.00036430414],"domain_scores_gemma":[0.9878742,0.00688088,0.0019185472,0.0005314049,0.0022364995,0.00055857725],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007963091,0.0011432568,0.00050323294,0.0053384122,0.0013423887,0.006649829,0.0026338727,0.0023129694,0.00492559],"category_scores_gemma":[0.014972171,0.0004086352,0.00100653,0.0033127342,0.0030870126,0.0060188244,0.0033251543,0.0024448608,0.00066786865],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012991815,0.0009857619,0.02639591,0.00077705574,0.00009238425,0.00053217105,0.008693434,0.068437435,0.0012694213,0.7223715,0.009216566,0.16109845],"study_design_scores_gemma":[0.00008763222,0.00088006305,0.0153393205,0.002090909,0.00017294368,0.0011239942,0.018315341,0.5170332,0.0019898864,0.39746356,0.045189522,0.00031351106],"about_ca_topic_score_codex":0.00336054,"about_ca_topic_score_gemma":0.0024107206,"teacher_disagreement_score":0.007963091,"about_ca_system_score_codex":0.0053556017,"about_ca_system_score_gemma":0.0073029855,"threshold_uncertainty_score":0.042113364},"labels":[],"label_agreement":null},{"id":"W3011907389","doi":"10.5430/ijhe.v9n3p158","title":"Vindicating Service Quality of Education through Structural Equation Modeling (SEM): International Students’ Perspective","year":2020,"lang":"en","type":"article","venue":"International Journal of Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Service (business); Quality (philosophy); Service quality; Mediation; Higher education; Ranking (information retrieval); Perspective (graphical); Psychology; Marketing; Business; Computer science; Sociology; Political science; Mathematics; Statistics; Social science; Artificial intelligence; Law","score_opus":0.07575751962865834,"score_gpt":0.3977984911259492,"score_spread":0.3220409714972909,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3011907389","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90117496,0.00047727482,0.08546383,0.001182816,0.00011529697,0.00038003505,0.00053875684,0.00012916503,0.0105378255],"genre_scores_gemma":[0.97637796,0.00020968948,0.022276333,0.0000935972,0.000013313397,0.00023959923,0.00021522933,0.00001341628,0.0005608208],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.995587,0.0032806713,0.00019787169,0.00026556628,0.00042860777,0.00024037765],"domain_scores_gemma":[0.9935667,0.0049415305,0.0006231391,0.00026920968,0.0004778133,0.000121681136],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006144055,0.0007443158,0.0007262311,0.0016343459,0.0006270754,0.0020324306,0.00085007836,0.0006724169,0.002835953],"category_scores_gemma":[0.009417735,0.00029909832,0.001112265,0.0021191684,0.00085391756,0.0013797291,0.001402867,0.0014897926,0.00023827098],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038930806,0.001455311,0.711867,0.0010672562,0.001776852,0.0009949734,0.020690573,0.03520896,0.0026117435,0.10185385,0.004148077,0.11793601],"study_design_scores_gemma":[0.00016724395,0.002769535,0.24548942,0.0015229887,0.0016784321,0.00048883935,0.039839685,0.6362691,0.005297697,0.04939661,0.016899921,0.00018056862],"about_ca_topic_score_codex":0.007080544,"about_ca_topic_score_gemma":0.0069121965,"teacher_disagreement_score":0.007080544,"about_ca_system_score_codex":0.0012235543,"about_ca_system_score_gemma":0.0026612976,"threshold_uncertainty_score":0.032493293},"labels":[],"label_agreement":null},{"id":"W3013718812","doi":"10.1111/j.1540-5915.2009.00242.x","title":"A Design Theory Approach to Building Strategic Network‐Based Customer Service Systems*","year":2009,"lang":"en","type":"article","venue":"Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":55,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Service design; Computer science; Knowledge management; Service (business); Customer advocacy; Service-dominant logic; Marketing; Process management; Business; Service delivery framework; Service quality","score_opus":0.12623996207844354,"score_gpt":0.31953268498046306,"score_spread":0.19329272290201951,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3013718812","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.010233161,0.00014820622,0.9630289,0.0017966104,0.00003814703,0.00040161802,0.000055114437,0.00013503779,0.024163196],"genre_scores_gemma":[0.29732227,0.00029524305,0.6968326,0.00029378873,0.000024318399,0.0013409726,0.00014204228,0.000055202527,0.0036935771],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99587005,0.0028894865,0.0001549191,0.0003031515,0.000541342,0.00024100982],"domain_scores_gemma":[0.9962418,0.002255892,0.0002515488,0.00043452234,0.0005665205,0.00024979244],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0053909835,0.0008192983,0.0004135049,0.0024747893,0.0020977715,0.0054502287,0.0024946695,0.0018011531,0.00708224],"category_scores_gemma":[0.0063637723,0.00073169963,0.0011115427,0.0013309035,0.0072129495,0.0041313227,0.0038658066,0.0016858877,0.0007666726],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015990949,0.00007234525,0.0007597663,0.00012092002,0.000025766089,0.00013789207,0.0015367043,0.04117893,0.00058295904,0.93750393,0.00088745204,0.017177362],"study_design_scores_gemma":[0.00007111659,0.00013843385,0.00029267915,0.00018949744,0.00005100702,0.00018167689,0.002442368,0.32533938,0.0014971952,0.629358,0.040405408,0.00003323664],"about_ca_topic_score_codex":0.0043193037,"about_ca_topic_score_gemma":0.0047988365,"teacher_disagreement_score":0.00708224,"about_ca_system_score_codex":0.005743318,"about_ca_system_score_gemma":0.005030268,"threshold_uncertainty_score":0.04167092},"labels":[],"label_agreement":null},{"id":"W3014621296","doi":"10.1108/sbm-02-2019-0016","title":"If you build it, will they log on? Wi–Fi usage and behavior while attending National Basketball Association games","year":2020,"lang":"en","type":"article","venue":"Sport Business and Management An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph; Brock University","funders":"","keywords":"Basketball; Originality; Advertising; Value (mathematics); Association (psychology); Psychology; Marketing; Business; Computer science; Geography; Social psychology; Creativity","score_opus":0.02757186567540185,"score_gpt":0.2721711601578625,"score_spread":0.24459929448246068,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3014621296","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9965822,0.000075621574,0.00013681,0.00019262564,0.0000100354755,0.000037536665,0.00038250975,0.000007734731,0.002574992],"genre_scores_gemma":[0.99581426,0.00021315528,0.0004933355,0.00019958672,0.000015260312,0.00006871566,0.00044156672,0.000005152878,0.0027489814],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996642,0.00010853993,0.000031231753,0.0000522507,0.00006750969,0.00007622483],"domain_scores_gemma":[0.9981135,0.00038047385,0.0007577848,0.00007214484,0.00023107759,0.0004450116],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005360671,0.00013109778,0.00014391968,0.00052572263,0.00072024856,0.0012284665,0.00030335347,0.00036240485,0.0076102507],"category_scores_gemma":[0.0035137467,0.00022065137,0.00019430243,0.00039410102,0.00027371958,0.00083456363,0.00046041934,0.0006242525,0.0017900867],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009314899,0.00043238298,0.97646517,0.000046284364,0.00003615585,0.00009379017,0.003303441,0.000040133702,0.0003129746,0.00008298373,0.0014844886,0.017608985],"study_design_scores_gemma":[0.000004211705,0.00017311246,0.9853931,0.00005219939,0.00001981679,0.00013700908,0.01152618,0.00027642935,0.0001487435,0.00007274443,0.0021815181,0.000014945495],"about_ca_topic_score_codex":0.014096094,"about_ca_topic_score_gemma":0.031759664,"teacher_disagreement_score":0.014096094,"about_ca_system_score_codex":0.0003374083,"about_ca_system_score_gemma":0.00034595368,"threshold_uncertainty_score":0.02802807},"labels":[],"label_agreement":null},{"id":"W3014848210","doi":"10.1016/j.tmp.2020.100668","title":"Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context","year":2020,"lang":"en","type":"article","venue":"Tourism Management Perspectives","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"Université du Québec à Montréal","keywords":"Experiential learning; Dimension (graph theory); Context (archaeology); Psychology; Social psychology; Marketing; Sociology; Advertising; Business; Geography; Pedagogy","score_opus":0.02483514836064606,"score_gpt":0.25361314735018287,"score_spread":0.2287779989895368,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3014848210","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99812967,0.000015166589,0.000077041106,0.00006152288,0.0000015050449,0.0000020575096,0.000004559833,3.5252108e-7,0.0017080747],"genre_scores_gemma":[0.9998161,0.000014058101,0.000033561093,0.000008889413,0.0000013568866,0.0000017165975,0.0000024858339,6.798368e-7,0.000121248704],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985624,0.0009413141,0.000033193428,0.000082878505,0.000115479634,0.00026480356],"domain_scores_gemma":[0.9817623,0.013567538,0.0017666639,0.00052389666,0.0007196308,0.0016599674],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021515521,0.00020774837,0.00022380055,0.0005807323,0.0013992025,0.0035968705,0.0003542288,0.00056037045,0.0037124942],"category_scores_gemma":[0.0071247667,0.00017488952,0.0002766478,0.0005767033,0.002394347,0.0019089164,0.0024948793,0.0009954495,0.0001100775],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009716948,0.0010522951,0.81317526,0.00011133415,0.00021582996,0.0011404607,0.1436574,0.000927058,0.003998201,0.009626957,0.0003458663,0.024777628],"study_design_scores_gemma":[0.000017454106,0.00035010002,0.795314,0.000054794684,0.00010706007,0.0001538274,0.19833013,0.0021255093,0.0007252718,0.0016361704,0.0011499026,0.000035797653],"about_ca_topic_score_codex":0.012692539,"about_ca_topic_score_gemma":0.033684015,"teacher_disagreement_score":0.012692539,"about_ca_system_score_codex":0.0010680128,"about_ca_system_score_gemma":0.0016868021,"threshold_uncertainty_score":0.025237322},"labels":[],"label_agreement":null},{"id":"W3015522652","doi":"10.1108/josm-11-2019-0334","title":"Visioning a hospitality-oriented patient experience (HOPE) framework in health care","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Operationalization; Hospitality; Health care; Context (archaeology); Knowledge management; Patient experience; Conceptual framework; Sociology; Computer science","score_opus":0.01784146317804252,"score_gpt":0.26909097760314826,"score_spread":0.25124951442510574,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3015522652","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1613543,0.017551208,0.16795313,0.3436759,0.0024981082,0.0009386369,0.00026930918,0.00034705445,0.30541235],"genre_scores_gemma":[0.96538705,0.0027873523,0.018612446,0.008809018,0.00036259624,0.00037925868,0.00006903718,0.000048709735,0.0035445623],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9706566,0.024456287,0.00053573895,0.0010348851,0.0013782245,0.001938279],"domain_scores_gemma":[0.98670864,0.0061647613,0.001254791,0.00075689034,0.0014002084,0.0037147435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.022520555,0.0008122168,0.0005125429,0.0019991924,0.007804389,0.017140651,0.002954326,0.0051327622,0.0041716923],"category_scores_gemma":[0.011820164,0.0004189746,0.00089326303,0.0015725797,0.045712527,0.016961258,0.01703147,0.0076166065,0.00055794255],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000042722615,0.00007316659,0.0016657747,0.00038356378,0.000016821914,0.00043893472,0.12981644,0.00033875657,0.00019771417,0.84594834,0.0049101897,0.016167462],"study_design_scores_gemma":[0.00006112992,0.00032401408,0.0019662946,0.0012315105,0.00003284094,0.0013969571,0.33670408,0.0014241645,0.00034864043,0.504671,0.15173934,0.00010003707],"about_ca_topic_score_codex":0.002541858,"about_ca_topic_score_gemma":0.002118635,"teacher_disagreement_score":0.022520555,"about_ca_system_score_codex":0.009073724,"about_ca_system_score_gemma":0.014615389,"threshold_uncertainty_score":0.119101524},"labels":[],"label_agreement":null},{"id":"W3015987983","doi":"10.19173/irrodl.v21i2.4578","title":"An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia","year":2020,"lang":"en","type":"article","venue":"The International Review of Research in Open and Distributed Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service recovery; Procedural justice; Distributive justice; Psychology; Customer satisfaction; Loyalty; Interpersonal communication; Interactional justice; Service (business); Structural equation modeling; Economic Justice; Social psychology; Applied psychology; Service quality; Marketing; Business; Organizational commitment; Organizational justice; Political science; Computer science","score_opus":0.1550029068430694,"score_gpt":0.4599903647497833,"score_spread":0.3049874579067139,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3015987983","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991067,0.000032776676,0.00004989055,0.0000703206,0.000001382907,0.000007916222,0.000030968706,0.0000010618326,0.00069884176],"genre_scores_gemma":[0.9991104,0.00009805942,0.00008758644,0.000049926293,0.0000025819968,0.000008126043,0.00004573723,7.96886e-7,0.0005968298],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988619,0.00033418724,0.00010550484,0.00007733828,0.00026386487,0.00035720773],"domain_scores_gemma":[0.99454135,0.0012846474,0.0017175438,0.00017774441,0.00085262983,0.0014260445],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015512207,0.00017842026,0.00032374097,0.0011077019,0.0012554396,0.001466978,0.000345711,0.00031860342,0.002760325],"category_scores_gemma":[0.0040072356,0.0001863293,0.00028765405,0.0018410374,0.00087505986,0.0010864353,0.001095079,0.0008619916,0.00042849855],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007511044,0.00076651346,0.95568717,0.00013036346,0.000020111092,0.00041637645,0.018018773,0.00015538967,0.0006050211,0.00067851355,0.00048359996,0.022963108],"study_design_scores_gemma":[0.000003996584,0.0004742306,0.9274388,0.00008038738,0.000014254397,0.00025469597,0.06933197,0.00036143852,0.00039485574,0.00008241536,0.0015485086,0.000014392306],"about_ca_topic_score_codex":0.011719246,"about_ca_topic_score_gemma":0.021464892,"teacher_disagreement_score":0.011719246,"about_ca_system_score_codex":0.0016305596,"about_ca_system_score_gemma":0.0033680976,"threshold_uncertainty_score":0.023302078},"labels":[],"label_agreement":null},{"id":"W3016112509","doi":"10.5267/j.msl.2020.3.039","title":"Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Customer delight; Marketing; Customer retention; Customer advocacy; Mediation; Loyalty; Customer to customer; Customer equity; Advertising; Service quality; Sociology; Service (business)","score_opus":0.027321224759577895,"score_gpt":0.2618290830133868,"score_spread":0.2345078582538089,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3016112509","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97946733,0.0004424564,0.0026621593,0.0010650216,0.000029810615,0.00005694469,0.00009588102,0.000028595165,0.016151834],"genre_scores_gemma":[0.9986297,0.00010565428,0.00037229716,0.000086123786,0.000009572257,0.00001612012,0.000029833236,0.0000027076862,0.00074805773],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99902534,0.00059818104,0.000025077134,0.00007524177,0.00013801477,0.00013813248],"domain_scores_gemma":[0.9966235,0.002060465,0.00047476642,0.00009393273,0.00039079558,0.00035657658],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00086615386,0.00034256114,0.00024462666,0.00059670117,0.0003920638,0.0016015139,0.00035403075,0.0006561433,0.008524004],"category_scores_gemma":[0.0032026675,0.00024738332,0.00043703418,0.00047690648,0.0006632196,0.0008203631,0.00085840194,0.0009945466,0.00043137895],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007583313,0.0017077652,0.883531,0.00033672224,0.0005684103,0.00096059503,0.0041675186,0.0025334824,0.0032052847,0.030364228,0.0025749316,0.06929185],"study_design_scores_gemma":[0.00012695735,0.0018105274,0.9367126,0.0003254059,0.0006835717,0.0009030782,0.0081505515,0.030367073,0.0022150995,0.01432717,0.0043077203,0.00007018731],"about_ca_topic_score_codex":0.0038080579,"about_ca_topic_score_gemma":0.0030759473,"teacher_disagreement_score":0.008524004,"about_ca_system_score_codex":0.00049761415,"about_ca_system_score_gemma":0.0010330982,"threshold_uncertainty_score":0.028515637},"labels":[],"label_agreement":null},{"id":"W3016538597","doi":"10.5539/mas.v14n5p11","title":"The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait","year":2020,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Christian ministry; Delegate; Business; Quality (philosophy); Service (business); Service quality; Marketing; Political science; Computer science; Law","score_opus":0.029530249191886362,"score_gpt":0.2811068178412627,"score_spread":0.25157656864937633,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3016538597","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988085,0.000060919476,0.000039724546,0.00016865751,0.00000399393,0.0000033055096,0.000016199452,0.000001416015,0.0008971958],"genre_scores_gemma":[0.99974555,0.000039906015,0.000028482553,0.00002664428,0.0000021457774,0.0000017211546,0.000011969134,7.317021e-7,0.00014294492],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981421,0.0006623178,0.0001272549,0.00008676292,0.00046634147,0.0005152329],"domain_scores_gemma":[0.99478745,0.0007748959,0.002138483,0.00015826014,0.0008452112,0.0012956654],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012454303,0.00018117402,0.00018208462,0.0006484372,0.0013758563,0.0021084684,0.0002516149,0.00023423071,0.001972974],"category_scores_gemma":[0.0035411539,0.00012163986,0.00024789423,0.00107683,0.00087906123,0.00045286008,0.0010444252,0.00061697245,0.00014387906],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006398552,0.00013296245,0.9780049,0.00004178801,0.000054497945,0.00020386848,0.0069643534,0.00010824142,0.00046859236,0.0002634179,0.00030576595,0.01338761],"study_design_scores_gemma":[0.0000026652458,0.00007982328,0.9812657,0.000030781575,0.000013978172,0.00006738437,0.017513089,0.00019730053,0.00011505705,0.0000401565,0.0006661545,0.000007849528],"about_ca_topic_score_codex":0.03580812,"about_ca_topic_score_gemma":0.06377766,"teacher_disagreement_score":0.03580812,"about_ca_system_score_codex":0.0025609427,"about_ca_system_score_gemma":0.002695429,"threshold_uncertainty_score":0.07119936},"labels":[],"label_agreement":null},{"id":"W3016560892","doi":"10.13189/aeb.2020.080304","title":"Effects of Tourism Experience for Job Involvement and Well-Being","year":2020,"lang":"en","type":"article","venue":"Advances in Economics and Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Tourism; Well-being; Business; Job satisfaction; Marketing; Psychology; Social psychology; Geography","score_opus":0.010239000412360174,"score_gpt":0.22978752376111397,"score_spread":0.2195485233487538,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3016560892","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9969457,0.0002064238,0.0002236721,0.00012416016,0.000009263668,0.000013322289,0.000069543275,0.0000050304056,0.0024029734],"genre_scores_gemma":[0.9995784,0.000054499702,0.00007656625,0.000013500587,0.0000032733017,0.000008480167,0.00003899746,0.0000010805512,0.00022517167],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99864966,0.00063719694,0.00010405526,0.00013200843,0.00022995929,0.0002470915],"domain_scores_gemma":[0.9943645,0.0029882696,0.0010897126,0.00022197902,0.00029208328,0.0010434677],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012111674,0.00028087592,0.00028416415,0.0006759424,0.0005572097,0.0009780048,0.00025587977,0.00039915508,0.0055298205],"category_scores_gemma":[0.004970266,0.0001558646,0.0010507156,0.00044670736,0.00053720135,0.00043264346,0.0013357913,0.0006997932,0.0002548346],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017267656,0.0005147216,0.98620945,0.00007552643,0.00013753748,0.00017294848,0.0021677618,0.00026923188,0.000314219,0.00022864106,0.00012089259,0.009616372],"study_design_scores_gemma":[0.0000044796598,0.00027823704,0.9961493,0.000030248882,0.000041667452,0.00008097407,0.002496327,0.0004580857,0.00007214576,0.00008799742,0.0002919185,0.0000086109885],"about_ca_topic_score_codex":0.002169059,"about_ca_topic_score_gemma":0.0036893145,"teacher_disagreement_score":0.0055298205,"about_ca_system_score_codex":0.0003389284,"about_ca_system_score_gemma":0.0005607792,"threshold_uncertainty_score":0.018499076},"labels":[],"label_agreement":null},{"id":"W3017411235","doi":"10.5539/ibr.v13n5p61","title":"Factors Influencing the Seaside Resort Areas’ Service Quality Management: A Case of Chinese Tourists in Southern Region of Thailand","year":2020,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Marketing; Service (business); Business; Quality (philosophy); Test (biology); Questionnaire; Geography; Mathematics; Statistics","score_opus":0.12373921769102735,"score_gpt":0.3686937552486133,"score_spread":0.24495453755758595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3017411235","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995409,0.000025035031,0.000019314399,0.00006545422,5.51511e-7,0.0000031706893,0.0000051166203,4.5319698e-7,0.00033994837],"genre_scores_gemma":[0.9995977,0.00009387413,0.000033499728,0.000014557899,0.0000011312544,0.0000024704555,0.000008463461,4.5006644e-7,0.00024801368],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99971575,0.000087135726,0.000018164239,0.000022635724,0.00004500419,0.0001112409],"domain_scores_gemma":[0.9992544,0.00016488324,0.0002260036,0.000022491186,0.000088243694,0.00024390552],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00037671078,0.00019393243,0.00013047659,0.00052134675,0.0019061855,0.00096157694,0.00026953107,0.00034522574,0.0016111609],"category_scores_gemma":[0.0007695279,0.00014973985,0.0002170091,0.00094658945,0.000996666,0.00034537405,0.00063870125,0.0004329797,0.00007762629],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008398113,0.00014517269,0.81424963,0.00015872098,0.000039105616,0.027473541,0.14295329,0.00045360648,0.0022804972,0.0005347755,0.00051914516,0.011108609],"study_design_scores_gemma":[0.000004085717,0.00013302284,0.6264845,0.000059186532,0.00003409484,0.0046700537,0.36579788,0.00075810653,0.00031414372,0.00011181656,0.0016114496,0.000021683925],"about_ca_topic_score_codex":0.08165769,"about_ca_topic_score_gemma":0.14431535,"teacher_disagreement_score":0.08165769,"about_ca_system_score_codex":0.0013998229,"about_ca_system_score_gemma":0.0018566154,"threshold_uncertainty_score":0.16236484},"labels":[],"label_agreement":null},{"id":"W3019982809","doi":"10.5539/ijms.v12n2p85","title":"Factors Affecting Customers Loyalty to Mobile Services Companies’ Brands","year":2020,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Brand loyalty; Business; Marketing; Advertising; Quality (philosophy); Affect (linguistics); Brand awareness; Loyalty; Sample (material); Brand management; Brand equity; Test (biology); Structural equation modeling; Psychology; Mathematics","score_opus":0.0482899830789379,"score_gpt":0.3166660197838235,"score_spread":0.26837603670488563,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3019982809","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984913,0.000053601467,0.00009000318,0.000050797855,0.0000011845699,0.0000068674876,0.000017190028,0.0000016824223,0.0012873134],"genre_scores_gemma":[0.99972326,0.000031004492,0.00006378183,0.000012168821,0.0000016235542,0.000002152752,0.000020249294,4.5911028e-7,0.00014526685],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99948347,0.00015137989,0.000042639494,0.000037727998,0.00014978844,0.0001350141],"domain_scores_gemma":[0.9968286,0.0015577904,0.0008765985,0.000075657,0.00043810494,0.00022322053],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006675772,0.00012517699,0.00015452493,0.0007242399,0.0003659642,0.0011774696,0.00014911122,0.0004093518,0.0025832767],"category_scores_gemma":[0.0034106763,0.00013661559,0.00033049315,0.0006563425,0.00033086294,0.00044956178,0.00033817216,0.0003655229,0.00020396749],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006692067,0.00010980763,0.98783314,0.000029665214,0.000042978696,0.00011159048,0.0009199167,0.00021252588,0.0005879931,0.0004087131,0.00012734678,0.009549493],"study_design_scores_gemma":[0.00000214756,0.000081762024,0.9964309,0.000014132445,0.000029738094,0.00012516015,0.0020522124,0.0006248448,0.00020055429,0.00011607191,0.00031663117,0.000005807538],"about_ca_topic_score_codex":0.0053333663,"about_ca_topic_score_gemma":0.005180032,"teacher_disagreement_score":0.0053333663,"about_ca_system_score_codex":0.00044223428,"about_ca_system_score_gemma":0.00048149342,"threshold_uncertainty_score":0.01060462},"labels":[],"label_agreement":null},{"id":"W3021055544","doi":"10.1108/jsm-03-2019-0141","title":"Services under new management: the myth of a fresh start","year":2020,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Relevance (law); Marketing; Reputation; Quality (philosophy); Originality; Value (mathematics); Perception; Service (business); Business; Sign (mathematics); Consumer behaviour; Psychology; Service quality; Advertising; Social psychology; Computer science; Sociology; Political science","score_opus":0.020522233240218783,"score_gpt":0.23082140067340595,"score_spread":0.21029916743318716,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3021055544","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.040541675,0.047205385,0.015722876,0.7872718,0.016776899,0.00023752241,0.00020746433,0.00021846686,0.091817826],"genre_scores_gemma":[0.6281505,0.06476173,0.031110058,0.22051673,0.012156077,0.00084749615,0.00017798824,0.00040510765,0.041874237],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9939277,0.0033875378,0.00018919367,0.0005947222,0.0014571974,0.00044353816],"domain_scores_gemma":[0.9775419,0.0137753775,0.0013301072,0.0018335928,0.0029237506,0.0025952002],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.014111292,0.00065461174,0.00085772004,0.0013880837,0.005008388,0.010823262,0.0018067901,0.0043929163,0.010731528],"category_scores_gemma":[0.025362322,0.00043244447,0.00078004,0.0010578547,0.025707366,0.020765742,0.0074330294,0.014525064,0.0019026978],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006735453,0.00046365696,0.006368153,0.0018551019,0.00007601907,0.0007139278,0.044602495,0.0004530451,0.0016208781,0.56096166,0.116612524,0.26559898],"study_design_scores_gemma":[0.000076464574,0.0008402112,0.004842398,0.0045439024,0.00007047983,0.00073305424,0.059861083,0.0009888908,0.0010926321,0.3211192,0.6056732,0.00015846547],"about_ca_topic_score_codex":0.0028834548,"about_ca_topic_score_gemma":0.0040334584,"teacher_disagreement_score":0.014111292,"about_ca_system_score_codex":0.004272628,"about_ca_system_score_gemma":0.0073522204,"threshold_uncertainty_score":0.07462853},"labels":[],"label_agreement":null},{"id":"W3021859275","doi":"","title":"Impact of Marital Status on Customer-centric Measures in Ski Resorts Using the Importance-performance (IPMA) Framework","year":2020,"lang":"en","type":"article","venue":"Journal of Tourism & Hospitality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marital status; General partnership; Marketing; Customer satisfaction; Business; Service quality; Perception; Psychology; Service (business); Sociology; Demography","score_opus":0.03660065844021336,"score_gpt":0.28917451807558847,"score_spread":0.2525738596353751,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3021859275","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.998814,0.000022377766,0.000040504092,0.000026561356,0.0000012049957,0.0000035933933,0.000024294795,7.157784e-7,0.0010668756],"genre_scores_gemma":[0.9998122,0.000008851379,0.000025921143,0.0000026992375,5.0099624e-7,0.0000011318479,0.000015567532,2.5656925e-7,0.00013284116],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99902976,0.00023862185,0.000059678223,0.000049502924,0.0004177951,0.00020471151],"domain_scores_gemma":[0.99707425,0.00053634774,0.0007954407,0.000097998265,0.0006912352,0.00080471655],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011893326,0.00012653985,0.00014902082,0.0007799984,0.0012718786,0.0012185583,0.00028519146,0.00015217299,0.0020496198],"category_scores_gemma":[0.0039706607,0.00006907663,0.00031349447,0.00087821943,0.0010420101,0.00033885846,0.0010219851,0.00036547484,0.00010153055],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000074965734,0.000051611074,0.98902994,0.000011269289,0.00002093719,0.00007290895,0.0032351057,0.00014485249,0.00043918306,0.00020612778,0.00007847917,0.0066345693],"study_design_scores_gemma":[7.8689396e-7,0.00006579713,0.99448556,0.0000039875736,0.0000052681976,0.000024181532,0.005007798,0.0001795384,0.000058099664,0.000027153097,0.00013755029,0.00000436395],"about_ca_topic_score_codex":0.2096275,"about_ca_topic_score_gemma":0.44723043,"teacher_disagreement_score":0.2096275,"about_ca_system_score_codex":0.0023463983,"about_ca_system_score_gemma":0.0023329263,"threshold_uncertainty_score":0.41681468},"labels":[],"label_agreement":null},{"id":"W3027448367","doi":"10.5430/rwe.v11n2p82","title":"SNS Characteristics of Mobile Communication Company Influencing Brand Attitude and Purchase Intention","year":2020,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Hansung University","keywords":"Likert scale; Psychology; Explanatory power; Regression analysis; Advertising; Brand relationship; Predictive power; Marketing; Brand awareness; Business; Statistics; Mathematics","score_opus":0.10313012182489915,"score_gpt":0.3419628098521034,"score_spread":0.23883268802720425,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3027448367","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9971944,0.00007252473,0.0001271873,0.000053511943,0.000005270154,0.000010996405,0.00003177603,0.000002129375,0.0025021904],"genre_scores_gemma":[0.99925786,0.000080065045,0.00014252013,0.000014745771,0.000008328573,0.0000060493094,0.000036229427,0.0000013658635,0.00045280153],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996973,0.00008365385,0.000029432891,0.00004002934,0.00010017987,0.000049314185],"domain_scores_gemma":[0.9962213,0.0018249098,0.0010584855,0.00011294275,0.0004091586,0.000373216],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00046986272,0.00014633135,0.00012942938,0.00052084954,0.0002867808,0.00096958975,0.00008866118,0.00029301393,0.004803056],"category_scores_gemma":[0.003600483,0.00010361177,0.00028102886,0.0003913493,0.00023666391,0.0005068731,0.00028271438,0.0003459601,0.0003541562],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000074507494,0.0001703603,0.9893713,0.000043416178,0.00003471105,0.00014037345,0.00082213106,0.000116725474,0.0008792418,0.00024940434,0.0001249464,0.007972903],"study_design_scores_gemma":[0.0000028657962,0.000112255635,0.99623114,0.000026902328,0.000044580935,0.00015140911,0.0017353256,0.00070554984,0.00031286047,0.0001416151,0.0005290269,0.000006437326],"about_ca_topic_score_codex":0.0019377697,"about_ca_topic_score_gemma":0.003470768,"teacher_disagreement_score":0.004803056,"about_ca_system_score_codex":0.00024470923,"about_ca_system_score_gemma":0.0003727615,"threshold_uncertainty_score":0.016067863},"labels":[],"label_agreement":null},{"id":"W3028146121","doi":"10.5430/rwe.v11n2p136","title":"A Study on the Effect of Workplace Friendship Level on Consultant's Customer Orientation - Focusing on the Mediating Effect of Job Commitment","year":2020,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Hansung University","keywords":"Friendship; Affect (linguistics); Mediation; Psychology; Likert scale; Social psychology; Customer orientation; Organizational commitment; Marketing; Path analysis (statistics); Exploratory factor analysis; Business; Service (business); Sociology; Developmental psychology","score_opus":0.15148991395409242,"score_gpt":0.36854504255228177,"score_spread":0.21705512859818935,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3028146121","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99904305,0.000109029104,0.000048431877,0.00005032873,0.000003260311,0.0000063336547,0.0000066899916,8.8382325e-7,0.0007319243],"genre_scores_gemma":[0.9994881,0.00012213348,0.0000655744,0.00002651058,0.0000047343556,0.000008578715,0.000010496257,7.7080864e-7,0.00027305944],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989793,0.0005832603,0.00002944734,0.000090724,0.00016802069,0.00014927363],"domain_scores_gemma":[0.9938123,0.003360534,0.0011365792,0.00016656113,0.0005170843,0.0010067675],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009899928,0.00024616055,0.00022141682,0.00042666783,0.0008021199,0.0007046474,0.0003103302,0.00030154153,0.003889081],"category_scores_gemma":[0.0040108208,0.00015704194,0.0003474475,0.00043704626,0.0004089224,0.00047494503,0.0005268536,0.00056196866,0.00022541569],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030774975,0.0014474893,0.9496839,0.00025602218,0.0001610163,0.0012582657,0.015118352,0.00007895366,0.0017208584,0.0004757597,0.00051075564,0.028980918],"study_design_scores_gemma":[0.000017204791,0.0005717893,0.9834615,0.00005929286,0.00013338299,0.00041870333,0.013818186,0.00021413232,0.0004937009,0.00007191171,0.0007304994,0.000009580312],"about_ca_topic_score_codex":0.0039042134,"about_ca_topic_score_gemma":0.005983117,"teacher_disagreement_score":0.0039042134,"about_ca_system_score_codex":0.0005440162,"about_ca_system_score_gemma":0.0009666686,"threshold_uncertainty_score":0.013010263},"labels":[],"label_agreement":null},{"id":"W3033338677","doi":"10.1108/josm-09-2018-0299","title":"Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Empathy; Psychology; Social psychology; Coping (psychology); Remorse; Attribution; Blame; Clinical psychology","score_opus":0.046352830555437895,"score_gpt":0.25192283657446624,"score_spread":0.20557000601902833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3033338677","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992505,0.000084949184,0.00006515088,0.00013585383,0.0000025847366,0.00001142416,0.000010009637,0.0000010370749,0.00043853425],"genre_scores_gemma":[0.999471,0.00007818466,0.00012417683,0.00007219,0.000004212707,0.000012600615,0.000017687898,8.282309e-7,0.00021914512],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990971,0.00041409084,0.00006862051,0.00008596358,0.00019570511,0.00013862106],"domain_scores_gemma":[0.9931598,0.0026419635,0.002961722,0.00024749376,0.0004339639,0.00055504194],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016765281,0.00023747604,0.00024574783,0.00042774578,0.00068253477,0.0012942343,0.00027414816,0.00051470415,0.0029384731],"category_scores_gemma":[0.0075801457,0.00016949138,0.00046687992,0.0003562161,0.0007275961,0.00094914925,0.00075264456,0.00094783306,0.00014868953],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036520133,0.0013070252,0.94026035,0.0003114238,0.00019652795,0.0006573734,0.02711954,0.0001417944,0.0022519634,0.00044009363,0.00037320994,0.0265754],"study_design_scores_gemma":[0.000017237538,0.0004696957,0.95787287,0.00008097195,0.000084694475,0.00022132753,0.03886111,0.0005414565,0.00045483286,0.00034593514,0.0010218096,0.000028010765],"about_ca_topic_score_codex":0.00372855,"about_ca_topic_score_gemma":0.0057135164,"teacher_disagreement_score":0.00372855,"about_ca_system_score_codex":0.0007292309,"about_ca_system_score_gemma":0.0007852041,"threshold_uncertainty_score":0.009830177},"labels":[],"label_agreement":null},{"id":"W3034269598","doi":"10.33423/jabe.v22i14.3973","title":"Effects of Pay Transparency on Application Intentions Through Justice Perceptions and Organizational Attractiveness","year":2020,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Attractiveness; Transparency (behavior); Secrecy; Perception; Mediation; Equity (law); Economic Justice; Attraction; Organizational justice; Business; Social psychology; Psychology; Marketing; Organizational commitment; Economics; Microeconomics; Political science; Law","score_opus":0.01932242850935878,"score_gpt":0.22528120046680633,"score_spread":0.20595877195744755,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3034269598","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99756867,0.000018247481,0.00019875415,0.00018975511,0.000005378905,0.000015221585,0.000009189798,0.0000022835027,0.0019925213],"genre_scores_gemma":[0.9995049,0.000010642853,0.00011010512,0.000045324985,0.000005131355,0.000010662949,0.00000612883,0.0000011316931,0.00030585282],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9957521,0.0029884623,0.000143233,0.00022921512,0.00050056353,0.0003864132],"domain_scores_gemma":[0.95834494,0.026078787,0.009717077,0.0012802093,0.0012004854,0.003378459],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006165677,0.00020817468,0.00022368193,0.00049547217,0.0009157559,0.0017968768,0.00028777146,0.000825103,0.006600278],"category_scores_gemma":[0.032258857,0.00019009114,0.0003598531,0.0003757288,0.0012809236,0.00084124075,0.001257216,0.0015851763,0.0003676819],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0025523517,0.005094201,0.94161266,0.00009495824,0.00012376979,0.00021780522,0.010963718,0.0008924573,0.004402886,0.0045138174,0.00044753277,0.029083887],"study_design_scores_gemma":[0.00010135529,0.0012850357,0.9870309,0.000044350014,0.00009194446,0.00006589084,0.004485958,0.0024939463,0.0011981128,0.00258226,0.00059144385,0.000028865765],"about_ca_topic_score_codex":0.0020022485,"about_ca_topic_score_gemma":0.002787236,"teacher_disagreement_score":0.006600278,"about_ca_system_score_codex":0.00050683273,"about_ca_system_score_gemma":0.0009000889,"threshold_uncertainty_score":0.032607615},"labels":[],"label_agreement":null},{"id":"W3034746540","doi":"10.5267/j.msl.2020.6.011","title":"How to anticipate and manage customer satisfaction and brand loyalty by investigating emotional aspects in the B2B setting","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Loyalty; Marketing; Loyalty business model; Psychology; Brand loyalty; Customer delight; Advertising; Service quality; Service (business)","score_opus":0.02315750513166287,"score_gpt":0.23839141123143842,"score_spread":0.21523390609977555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3034746540","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96722335,0.000548046,0.010828255,0.001936231,0.000030755335,0.000074234216,0.00006491078,0.00003408386,0.019260136],"genre_scores_gemma":[0.996128,0.00020747547,0.0028892073,0.00018395689,0.000015261568,0.000018552906,0.00003098712,0.000005086876,0.00052144186],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99935144,0.00036432417,0.000022836479,0.00006172898,0.000096543015,0.00010314921],"domain_scores_gemma":[0.9981079,0.0007408749,0.00048431396,0.000065110464,0.00025706468,0.00034471828],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014687448,0.00030753805,0.000263693,0.0006667799,0.00050001044,0.0033384045,0.00034026048,0.0010225027,0.002400744],"category_scores_gemma":[0.0036511384,0.00017319914,0.00024627204,0.0005953347,0.0005931598,0.002621855,0.00063654844,0.0007543748,0.00044648303],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007261848,0.0018175556,0.722726,0.00036068895,0.00023268993,0.00092177425,0.00792849,0.008418354,0.014159712,0.014542543,0.0030701614,0.22509588],"study_design_scores_gemma":[0.00005795218,0.0011895727,0.8651815,0.00020086374,0.00012801682,0.00044261498,0.024733847,0.06840739,0.0035882974,0.030879516,0.005061717,0.0001287464],"about_ca_topic_score_codex":0.0034972697,"about_ca_topic_score_gemma":0.0036764594,"teacher_disagreement_score":0.0034972697,"about_ca_system_score_codex":0.00047677715,"about_ca_system_score_gemma":0.0006771923,"threshold_uncertainty_score":0.008031309},"labels":[],"label_agreement":null},{"id":"W3035093932","doi":"10.1007/978-3-030-39165-2_212","title":"Special Session: New Directions in B2B Sales and Marketing Research AMS 2019 Annual Conference, Vancouver: An Abstract","year":2020,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Session (web analytics); Corporation; Sales management; Marketing; Business; Value (mathematics); Empirical research; Key (lock); Advertising; Computer science","score_opus":0.048729747688876085,"score_gpt":0.3127803787441705,"score_spread":0.26405063105529436,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3035093932","genre_codex":"editorial","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0038212356,0.10174953,0.00363293,0.067330375,0.4221691,0.00056501647,0.0031537777,0.0011576746,0.39642033],"genre_scores_gemma":[0.002502592,0.00813448,0.0003740444,0.0018105528,0.016369646,0.00005031482,0.0008168178,0.0001708704,0.9697706],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.999236,0.00007256857,0.000028143644,0.00010869227,0.00036619086,0.00018850177],"domain_scores_gemma":[0.9982445,0.00015148682,0.000033201475,0.00005038653,0.00079264416,0.00072771945],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014468617,0.0017866996,0.0014243135,0.0025505049,0.0029323855,0.0058174827,0.001704953,0.003578784,0.24923079],"category_scores_gemma":[0.0011842947,0.00061362016,0.0009892955,0.0020980611,0.0005687678,0.0020818808,0.0021893159,0.0038577814,0.108239345],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003150936,0.000031751915,0.00006925164,0.00007052705,0.0000027921346,0.000023985505,0.000015320451,0.000045815774,0.00016289718,0.00027366626,0.98143,0.017842384],"study_design_scores_gemma":[0.0000139257945,0.000037048678,0.0009056534,0.00013399619,0.000008497929,0.0000441472,0.00010385942,0.00013281553,0.00012462276,0.00068280275,0.99780303,0.0000095968135],"about_ca_topic_score_codex":0.029964468,"about_ca_topic_score_gemma":0.16475803,"teacher_disagreement_score":0.24923079,"about_ca_system_score_codex":0.003300461,"about_ca_system_score_gemma":0.0046333405,"threshold_uncertainty_score":0.83376},"labels":[],"label_agreement":null},{"id":"W3035290904","doi":"10.1108/ijbm-12-2019-0437","title":"The effect of managerial coaching on salesperson's relationship behaviors: new evidence from frontline bank employees in China","year":2020,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University; Thunder Bay Regional Research Institute","funders":"","keywords":"Coaching; Structural equation modeling; Business; Marketing; Mediation; Antecedent (behavioral psychology); Nomological network; Construct (python library); Personal selling; Retail banking; Psychology; Sales management; Service (business); Social psychology","score_opus":0.026419988135124476,"score_gpt":0.28300535840671753,"score_spread":0.25658537027159306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3035290904","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99972695,0.000060623424,0.000018578854,0.00002884253,0.0000012395741,0.000003016605,0.000017454768,3.8423218e-7,0.00014305738],"genre_scores_gemma":[0.9996971,0.00008533818,0.00003887264,0.00003595026,0.0000026611108,0.000006309319,0.000035851685,4.884946e-7,0.0000974864],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99925953,0.00016098407,0.0000750313,0.00015755903,0.00017706932,0.00016982418],"domain_scores_gemma":[0.997292,0.00063910265,0.0009899825,0.00018211784,0.00039444707,0.00050233473],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012544492,0.0003153115,0.00032848498,0.0013090788,0.0012385194,0.0007031253,0.0005181558,0.0004457847,0.0016411634],"category_scores_gemma":[0.002349328,0.0002505491,0.00037889465,0.0015252881,0.0006931917,0.00047355,0.00058546045,0.0004834482,0.00014154964],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000243249,0.00009896248,0.9920866,0.000031289364,0.00002705148,0.000099098,0.0034743703,0.000018250053,0.00018917742,0.00003081699,0.000059367776,0.003860649],"study_design_scores_gemma":[0.0000017127495,0.000033457676,0.997358,0.000009692362,0.000012087893,0.000024111258,0.0023745557,0.0000585938,0.000035109457,0.000008550772,0.00008187424,0.0000022279469],"about_ca_topic_score_codex":0.06543548,"about_ca_topic_score_gemma":0.11837148,"teacher_disagreement_score":0.06543548,"about_ca_system_score_codex":0.0010965745,"about_ca_system_score_gemma":0.0017761945,"threshold_uncertainty_score":0.13010919},"labels":[],"label_agreement":null},{"id":"W3035838779","doi":"10.5539/ibr.v13n7p56","title":"How Can Service Failures Be Recovered? Start with Star Ratings, Personnel Rank, and Failure Severity","year":2020,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Ministry of Science and Technology, Taiwan; National Science Council","keywords":"Affect (linguistics); Ranking (information retrieval); Service (business); Service quality; Business; Rank (graph theory); Marketing; Service recovery; Customer satisfaction; Tertiary sector of the economy; Quality (philosophy); Operations management; Psychology; Computer science; Engineering; Mathematics","score_opus":0.06980222652508236,"score_gpt":0.2939167717420357,"score_spread":0.22411454521695331,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3035838779","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.92404705,0.001303616,0.035950046,0.009883336,0.00018223634,0.00034003527,0.00045124278,0.00024817206,0.027594345],"genre_scores_gemma":[0.99723166,0.00016715014,0.0018975696,0.000114670125,0.000024668807,0.000030323827,0.00006237451,0.000007858485,0.00046364203],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9964198,0.0021151202,0.00022157443,0.00024078276,0.0006358475,0.00036699304],"domain_scores_gemma":[0.9846234,0.0062587266,0.0044783438,0.00077175064,0.0022885809,0.001579159],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004578328,0.00062255317,0.0005658606,0.0013276,0.0009197811,0.0027951754,0.0007710504,0.0008502744,0.003890112],"category_scores_gemma":[0.025831278,0.00017447062,0.000776529,0.0012271286,0.0017238517,0.0033178176,0.0013254093,0.0018069046,0.0006622485],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007814865,0.0009587188,0.6298587,0.00044173864,0.00030076393,0.00018530131,0.0055153472,0.007350171,0.0010473833,0.01519409,0.0069995867,0.3313667],"study_design_scores_gemma":[0.00014952087,0.003945697,0.8258218,0.00050926063,0.00045325406,0.000392321,0.04369157,0.050317675,0.0028284015,0.056747876,0.014843068,0.00029952594],"about_ca_topic_score_codex":0.0047760876,"about_ca_topic_score_gemma":0.0069833305,"teacher_disagreement_score":0.0047760876,"about_ca_system_score_codex":0.0013338234,"about_ca_system_score_gemma":0.0011742449,"threshold_uncertainty_score":0.024212778},"labels":[],"label_agreement":null},{"id":"W3037814085","doi":"10.5539/ies.v13n7p113","title":"Discovering the Relationships Between Perceived Emotional Value, City and Friend Attachment, School ID, WOM and Educational Satisfaction: A Structural Research for University Students","year":2020,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Psychology; Higher education; Social psychology; Value (mathematics); Empirical research; Structural equation modeling; Pedagogy","score_opus":0.2070940824529984,"score_gpt":0.4315200423459888,"score_spread":0.22442595989299038,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3037814085","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99779,0.000035472804,0.0012747286,0.00006768203,0.0000031680886,0.00003727394,0.000052386826,0.000003471152,0.00073580194],"genre_scores_gemma":[0.99851495,0.000044558627,0.0010892348,0.000010608075,0.0000034122163,0.00006325639,0.00008684401,0.0000020448738,0.0001851127],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983735,0.0009926963,0.0001121994,0.00017976342,0.0001809038,0.00016091605],"domain_scores_gemma":[0.99231404,0.005421274,0.00074921467,0.00057621417,0.00058660645,0.0003525869],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003410062,0.00043159613,0.0004792561,0.0019616103,0.0014382257,0.0016654585,0.00051374,0.00040963892,0.0054802233],"category_scores_gemma":[0.008373007,0.0003745922,0.0014443382,0.0021746785,0.0012308365,0.0012851016,0.0016967949,0.00089452276,0.0002688048],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017463727,0.00068647467,0.9533455,0.00012401128,0.00023757714,0.00008304534,0.012581627,0.0003986454,0.001022485,0.003362418,0.0002018051,0.027781835],"study_design_scores_gemma":[0.000026535508,0.00085928984,0.9580333,0.00011107138,0.00025380548,0.000087562046,0.029093059,0.0072678323,0.0010382708,0.0021357976,0.0010659766,0.000027383216],"about_ca_topic_score_codex":0.005170772,"about_ca_topic_score_gemma":0.007316909,"teacher_disagreement_score":0.0054802233,"about_ca_system_score_codex":0.0013517902,"about_ca_system_score_gemma":0.0015269781,"threshold_uncertainty_score":0.018333197},"labels":[],"label_agreement":null},{"id":"W3040012810","doi":"10.4018/978-1-7998-2803-7.ch018","title":"Analyzing the Performance and Efficiency of IT-Compliant Audit Module Using Clustering Methods","year":2020,"lang":"en","type":"book-chapter","venue":"Advances in computer and electrical engineering book series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mohawk College","funders":"","keywords":"Audit; Reliability (semiconductor); Computer science; Swift; Grievance; Quality (philosophy); Service (business); Test (biology); Complaint; Field (mathematics); Measure (data warehouse); Reliability engineering; Database; Engineering; Accounting; Business; Mathematics","score_opus":0.017873944169227815,"score_gpt":0.2565821204070919,"score_spread":0.23870817623786406,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3040012810","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5887089,0.0012828885,0.3899384,0.0004933122,0.00012867978,0.00032802625,0.0031057585,0.0036085679,0.01240544],"genre_scores_gemma":[0.76593786,0.00034758323,0.22473128,0.000044527835,0.000037889302,0.00012730037,0.0032172678,0.00028320125,0.0052731293],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9979558,0.0007129551,0.00016764682,0.00043580867,0.0005741929,0.0001535418],"domain_scores_gemma":[0.99172544,0.004400603,0.001024723,0.0010736721,0.0016263718,0.00014912427],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029286542,0.00051910395,0.000618934,0.0041771056,0.00056791294,0.0016564518,0.00077622343,0.000499047,0.00208848],"category_scores_gemma":[0.012603698,0.00022197187,0.00072404876,0.005088117,0.00026787634,0.0011090841,0.0005812947,0.00049465464,0.00124375],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00050098234,0.00030023773,0.1427457,0.00044100574,0.00038845686,0.00011350033,0.0010576,0.08887805,0.0102093285,0.0049278233,0.012584568,0.7378527],"study_design_scores_gemma":[0.000018166122,0.00029924136,0.15199532,0.000090109665,0.00012033951,0.00028396657,0.0012509074,0.8209073,0.014606122,0.0046637803,0.0056609167,0.000103890816],"about_ca_topic_score_codex":0.012281012,"about_ca_topic_score_gemma":0.011971218,"teacher_disagreement_score":0.012281012,"about_ca_system_score_codex":0.00095730764,"about_ca_system_score_gemma":0.0010213543,"threshold_uncertainty_score":0.02441901},"labels":[],"label_agreement":null},{"id":"W3043760017","doi":"10.1093/jcr/ucaa038","title":"How Concrete Language Shapes Customer Satisfaction","year":2020,"lang":"en","type":"article","venue":"Journal of Consumer Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":176,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Concreteness; Customer satisfaction; Perception; Active listening; Psychology; Service (business); Consumer satisfaction; Consumer behaviour; Marketing; Business; Social psychology; Cognitive psychology; Communication","score_opus":0.10273295081736157,"score_gpt":0.34852931798143405,"score_spread":0.2457963671640725,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3043760017","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973163,0.00006474946,0.00020499577,0.0002870886,0.000005035175,0.0000037788905,0.000045110683,0.000008978071,0.0020639265],"genre_scores_gemma":[0.9995553,0.000020480014,0.00009836146,0.000063386164,0.0000038125786,0.0000027059502,0.000030129262,0.000004506609,0.00022144926],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99879336,0.00068486854,0.00006812984,0.000107239815,0.000254795,0.000091564514],"domain_scores_gemma":[0.9899244,0.0055968473,0.0021288258,0.0004548254,0.0010009471,0.0008941254],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013848124,0.00016864215,0.00025011878,0.00048342563,0.0004926712,0.002636694,0.0002812484,0.00061113085,0.0073993704],"category_scores_gemma":[0.010539594,0.00017818957,0.0002978741,0.00065428554,0.0010043593,0.0010439795,0.0007888625,0.0008100287,0.0006279007],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011670453,0.0007497658,0.93556744,0.00015992143,0.00019529548,0.00057813496,0.0156516,0.00092472887,0.009279343,0.0019294347,0.0015710042,0.032226384],"study_design_scores_gemma":[0.00003448259,0.0006268001,0.9716663,0.0000617433,0.00009113554,0.0002828369,0.015696371,0.003515445,0.0016587173,0.004411005,0.0018995194,0.00005559444],"about_ca_topic_score_codex":0.001973299,"about_ca_topic_score_gemma":0.0019082796,"teacher_disagreement_score":0.0073993704,"about_ca_system_score_codex":0.00055258715,"about_ca_system_score_gemma":0.00035622937,"threshold_uncertainty_score":0.024753392},"labels":[],"label_agreement":null},{"id":"W3045554693","doi":"10.5430/ijhe.v9n5p223","title":"Application of the SERVQUAL Model for the Evaluation of the Service Quality in Moroccan Higher Education: Public Engineering School as a Case Study","year":2020,"lang":"en","type":"article","venue":"International Journal of Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Curriculum; Quality (philosophy); Service (business); Marketing; Higher education; Engineering management; Work (physics); Business; Engineering; Computer science; Medical education; Knowledge management; Psychology; Pedagogy; Medicine; Economics; Economic growth","score_opus":0.09868712954314332,"score_gpt":0.3839102382848498,"score_spread":0.28522310874170653,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3045554693","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9902019,0.0003623403,0.0021674358,0.00048725054,0.000018933182,0.000266581,0.00016207366,0.00001140567,0.006322121],"genre_scores_gemma":[0.99560994,0.00019641631,0.0031200044,0.00006245298,0.0000082729775,0.00010823961,0.00008963723,0.0000052166715,0.00079978356],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975624,0.0013933395,0.00012846802,0.00012633528,0.00042613747,0.00036342719],"domain_scores_gemma":[0.99769324,0.0010800414,0.00018439587,0.00009902103,0.0007576998,0.00018563628],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003814976,0.00043864374,0.00044180726,0.0022159363,0.0020263542,0.001732181,0.00063569815,0.00085086765,0.002135592],"category_scores_gemma":[0.0036494306,0.00016508905,0.0005732868,0.0021261172,0.000803812,0.00086090644,0.0013475675,0.0007921759,0.00027830678],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008363276,0.006037291,0.5099803,0.001981342,0.0002254647,0.01773748,0.11467071,0.016617961,0.008693296,0.017356839,0.008102228,0.2977608],"study_design_scores_gemma":[0.000112921494,0.0021067832,0.59943,0.001185649,0.00025923157,0.0025791305,0.28621057,0.054039557,0.008616161,0.0029173498,0.042381864,0.00016071895],"about_ca_topic_score_codex":0.038844533,"about_ca_topic_score_gemma":0.044011578,"teacher_disagreement_score":0.038844533,"about_ca_system_score_codex":0.0054384135,"about_ca_system_score_gemma":0.0022620512,"threshold_uncertainty_score":0.07723683},"labels":[],"label_agreement":null},{"id":"W3046061878","doi":"10.5465/ambpp.2020.21824abstract","title":"Arranged Friendship: A New Construct, Instrument, and National Rankings","year":2020,"lang":"en","type":"article","venue":"Academy of Management Proceedings","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Friendship; Construct (python library); Religiosity; Sample (material); Outlier; Preference; Psychology; Demographic economics; Political science; Social psychology; Economics; Statistics; Mathematics; Computer science","score_opus":0.04930061795690503,"score_gpt":0.2575088089027864,"score_spread":0.20820819094588133,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3046061878","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90470093,0.0005695978,0.01576231,0.0015982059,0.00027119767,0.0004800478,0.0026916768,0.00016348614,0.07376253],"genre_scores_gemma":[0.98014164,0.00023111934,0.015979381,0.0001547158,0.00006249772,0.0004088644,0.0014500645,0.000018936471,0.001552721],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977858,0.0011000346,0.0002171992,0.00015432884,0.00055049907,0.00019212948],"domain_scores_gemma":[0.99342245,0.002111432,0.0015054207,0.0007117766,0.0012724223,0.00097647787],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002516214,0.00018704346,0.00024522355,0.002980242,0.0012416614,0.0016313173,0.00047481718,0.00039906526,0.0039984738],"category_scores_gemma":[0.0077859084,0.00011608771,0.00031250555,0.0033795487,0.0010388097,0.002343326,0.0020513446,0.0009322877,0.00037853018],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016473224,0.00045035742,0.75146246,0.00022313175,0.00012979958,0.00011587023,0.00983181,0.00062147545,0.00086244324,0.029922938,0.013891551,0.1923234],"study_design_scores_gemma":[0.000036566824,0.0005800236,0.8888287,0.00021908019,0.00009673479,0.00043374242,0.02529884,0.0032479565,0.0007129896,0.009121559,0.07131787,0.000105976236],"about_ca_topic_score_codex":0.003541684,"about_ca_topic_score_gemma":0.008863547,"teacher_disagreement_score":0.0039984738,"about_ca_system_score_codex":0.0009747624,"about_ca_system_score_gemma":0.0011362832,"threshold_uncertainty_score":0.013376296},"labels":[],"label_agreement":null},{"id":"W3046771750","doi":"10.5267/j.msl.2020.7.029","title":"New taxonomy of relationship value and the moderating effect of relationship age: An empirical study in manufacturer-retailers partnership","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"General partnership; Business; Value (mathematics); Marketing; Empirical research; Business administration; Industrial organization; Statistics; Mathematics","score_opus":0.08034020174705198,"score_gpt":0.3061921438802429,"score_spread":0.22585194213319093,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3046771750","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98521185,0.0003510963,0.0035831071,0.00052773394,0.000020708054,0.00012064851,0.000072321025,0.000008967139,0.010103699],"genre_scores_gemma":[0.9968178,0.00022208042,0.002349854,0.000049169703,0.000009742293,0.00007202103,0.00005034754,0.000003835373,0.00042510405],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9935934,0.0032070386,0.0005127275,0.0005383858,0.0017290004,0.00041944528],"domain_scores_gemma":[0.94816583,0.033559673,0.00742215,0.002249014,0.006511299,0.0020920008],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008023166,0.0003925414,0.00046499918,0.0025144734,0.0018263488,0.003749647,0.00062102184,0.000748223,0.0035622315],"category_scores_gemma":[0.025084965,0.0003460287,0.00061312673,0.0025302062,0.0022237,0.0069045345,0.0026578673,0.0019705785,0.00026545595],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000088007975,0.00068250805,0.8941591,0.00020723681,0.000065528024,0.00026092067,0.033771865,0.0002822649,0.0005861625,0.017354494,0.00036084006,0.05218108],"study_design_scores_gemma":[0.000017768925,0.00046608786,0.89252454,0.00025953844,0.00011684478,0.00050624734,0.085944384,0.005246207,0.00060500484,0.008128991,0.0061209793,0.000063365675],"about_ca_topic_score_codex":0.004162507,"about_ca_topic_score_gemma":0.005578449,"teacher_disagreement_score":0.008023166,"about_ca_system_score_codex":0.0026223762,"about_ca_system_score_gemma":0.0040921583,"threshold_uncertainty_score":0.042431116},"labels":[],"label_agreement":null},{"id":"W3047190678","doi":"10.5430/jms.v11n3p13","title":"The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty","year":2020,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Customer satisfaction; Service quality; Business; Customer advocacy; Customer retention; Mediation; Marketing; Customer delight; Customer equity; Customer to customer; Customer intelligence; Service (business); Sociology","score_opus":0.07628993462028538,"score_gpt":0.3040505071013765,"score_spread":0.2277605724810911,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3047190678","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9629756,0.0020748964,0.0073896586,0.0030181448,0.00015789806,0.00020258779,0.00035742403,0.00007455888,0.023749307],"genre_scores_gemma":[0.99769044,0.0004264546,0.00072844216,0.000102175116,0.000020238189,0.00004321736,0.00005913092,0.0000050763038,0.00092482835],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99632,0.0021833105,0.00011936139,0.0002949277,0.0005444821,0.00053799065],"domain_scores_gemma":[0.9866567,0.009767486,0.0015747965,0.00036381386,0.0011499481,0.00048723107],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033417125,0.0006486075,0.00064637174,0.0009212672,0.000649631,0.0014173243,0.0007097488,0.0005438964,0.011676231],"category_scores_gemma":[0.012491175,0.00031977837,0.00077548594,0.0010022388,0.0010203064,0.001236312,0.001608262,0.0013808991,0.00045585746],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018339729,0.0011414867,0.7789002,0.0012946061,0.0015472798,0.0024656877,0.011167395,0.0021189211,0.005200557,0.041134465,0.0029011122,0.15029438],"study_design_scores_gemma":[0.00030999258,0.0034838319,0.9143201,0.0010090006,0.0019097719,0.0022197864,0.016794648,0.018499987,0.0066495235,0.025208015,0.009479357,0.000115956136],"about_ca_topic_score_codex":0.004606436,"about_ca_topic_score_gemma":0.002713203,"teacher_disagreement_score":0.011676231,"about_ca_system_score_codex":0.000886782,"about_ca_system_score_gemma":0.0025303613,"threshold_uncertainty_score":0.03906083},"labels":[],"label_agreement":null},{"id":"W3048712","doi":"","title":"Impact of relationships in business-to-business : what is communicated during the first contact?","year":2002,"lang":"en","type":"dissertation","venue":"Československá gynekologie","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Perception; Marketing; Cosmetics; Business; Psychology; Chemistry","score_opus":0.059476819701816466,"score_gpt":0.29470380260161544,"score_spread":0.235226982899799,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3048712","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7973576,0.010112569,0.003745217,0.01927907,0.0003374671,0.00012024271,0.00016155846,0.000090262176,0.16879606],"genre_scores_gemma":[0.9918229,0.0027942462,0.0006322173,0.00053762895,0.0001318869,0.00003046776,0.00004817099,0.000023506102,0.003978952],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9931966,0.0041476,0.00018087098,0.00026452093,0.0016010037,0.0006093507],"domain_scores_gemma":[0.96949536,0.01832198,0.005722622,0.0008084202,0.002724092,0.002927629],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036054696,0.00026381572,0.00040595187,0.0012410169,0.0024514569,0.008366944,0.0005560677,0.0015966637,0.009272743],"category_scores_gemma":[0.03178901,0.00022631652,0.00024130847,0.0013139115,0.0018562187,0.0071663973,0.001806354,0.0021451663,0.0014690218],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005825515,0.00095182715,0.14971137,0.0013037557,0.00010667173,0.0039056,0.24992414,0.0004026141,0.005418723,0.03758754,0.008023047,0.54208225],"study_design_scores_gemma":[0.00007032088,0.0010482309,0.37921578,0.0019028087,0.00016091754,0.0043257885,0.4618716,0.0009598055,0.0031830103,0.020797355,0.12632792,0.00013647175],"about_ca_topic_score_codex":0.002401362,"about_ca_topic_score_gemma":0.0020377617,"teacher_disagreement_score":0.009272743,"about_ca_system_score_codex":0.0018685786,"about_ca_system_score_gemma":0.0016965364,"threshold_uncertainty_score":0.031020463},"labels":[],"label_agreement":null},{"id":"W3049378353","doi":"10.47263/jasem.3(1)02","title":"THE MEDIATION EFFECT OF INERTIA ON SERVICE DURATION","year":2019,"lang":"en","type":"article","venue":"Journal of Applied Structural Equation Modeling","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Duration (music); Inertia; Mediation; Loyalty; Service (business); Business; Structural equation modeling; Customer satisfaction; Loyalty business model; Marketing; Service quality; Mathematics; Statistics; Political science; Physics","score_opus":0.01861665991668809,"score_gpt":0.2471341717090074,"score_spread":0.2285175117923193,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3049378353","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.980978,0.00040819016,0.004308774,0.0014045219,0.00008079884,0.00009885793,0.00048412086,0.00006179054,0.012174942],"genre_scores_gemma":[0.99813545,0.00013457611,0.00061136816,0.00005578554,0.000022538492,0.00003926942,0.000134791,0.00000709695,0.00085908984],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9978649,0.0008070977,0.00013910272,0.00032224247,0.0003802532,0.00048637422],"domain_scores_gemma":[0.96941245,0.02190947,0.004067737,0.0013569815,0.0014779277,0.0017754247],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019330797,0.00053358526,0.0006157773,0.00077244843,0.0007100462,0.0018916135,0.0008144384,0.0007355592,0.016656423],"category_scores_gemma":[0.020067882,0.00031541585,0.0009856011,0.00083436567,0.0010235377,0.001305583,0.002169671,0.0018536646,0.00055428204],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009736589,0.0012064099,0.89797956,0.00032398876,0.00062646,0.00066513,0.005135706,0.0036891857,0.0033988124,0.029861437,0.0017700215,0.05436968],"study_design_scores_gemma":[0.00019629726,0.0009673929,0.9516092,0.00026200875,0.0010660285,0.0004726933,0.0036060752,0.019265536,0.0016277519,0.016660549,0.0041621835,0.00010432878],"about_ca_topic_score_codex":0.0123598315,"about_ca_topic_score_gemma":0.007510439,"teacher_disagreement_score":0.016656423,"about_ca_system_score_codex":0.0011712003,"about_ca_system_score_gemma":0.0038261935,"threshold_uncertainty_score":0.055721283},"labels":[],"label_agreement":null},{"id":"W3080837198","doi":"10.5539/res.v12n3p75","title":"Building Patient Trust in the Era of National Health Insurance: Consequences of Healthcare Service Quality, Satisfaction and Health Conditions","year":2020,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Moderation; Structural equation modeling; Quality (philosophy); Patient satisfaction; Health care; Statistic; Service quality; Psychology; Outcome (game theory); Construct (python library); Goodness of fit; Service (business); Applied psychology; Social psychology; Medicine; Nursing; Statistics; Business; Computer science; Marketing; Political science; Mathematics; Microeconomics; Economics","score_opus":0.16148273015371326,"score_gpt":0.4011732356012276,"score_spread":0.23969050544751433,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3080837198","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99065644,0.001996199,0.00093636115,0.0024268639,0.000030430416,0.000022208742,0.000053010637,0.0000037822088,0.0038747052],"genre_scores_gemma":[0.99944645,0.00028177304,0.00010097732,0.00006789539,0.000006747121,0.000003898478,0.000011180864,5.1989565e-7,0.00008059548],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9968681,0.0018674677,0.00023486762,0.00017859286,0.000465844,0.00038520174],"domain_scores_gemma":[0.9874348,0.005859413,0.0044547385,0.00031183084,0.0009634855,0.00097573],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003919754,0.0001513623,0.00034610095,0.00084717496,0.0008079411,0.002673634,0.00031704418,0.0007205025,0.0017291799],"category_scores_gemma":[0.01244088,0.00020606379,0.0007455752,0.0009868213,0.0009220708,0.0015724344,0.001490436,0.0011114987,0.00008522939],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024948418,0.00031032469,0.9581268,0.00020419148,0.00038162616,0.00060009945,0.004579473,0.0009942837,0.00018625475,0.005347195,0.0004664329,0.028553914],"study_design_scores_gemma":[0.000024564277,0.00035686884,0.97603476,0.0003110119,0.00034564314,0.0006422377,0.010609872,0.0053638737,0.00024071467,0.003996318,0.0020373827,0.000036833386],"about_ca_topic_score_codex":0.0078062876,"about_ca_topic_score_gemma":0.010276048,"teacher_disagreement_score":0.0078062876,"about_ca_system_score_codex":0.0022413637,"about_ca_system_score_gemma":0.0022660538,"threshold_uncertainty_score":0.02072984},"labels":[],"label_agreement":null},{"id":"W3082950190","doi":"10.1016/j.indmarman.2020.08.011","title":"A multidimensional perspective of business-to-business sales success: A meta-analytic review","year":2020,"lang":"en","type":"review","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"Mitacs","keywords":"Moderation; Marketing; Sales management; Business; Context (archaeology); Critical success factor; Perspective (graphical); Business-to-business; Function (biology); Key (lock); Success factors; Computer science; Business administration","score_opus":0.16729402767650292,"score_gpt":0.3407041735871226,"score_spread":0.1734101459106197,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3082950190","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0016041741,0.99754375,0.00030610623,0.00020542555,0.000049704406,0.00005057764,0.00012611384,0.0000043198374,0.00010984811],"genre_scores_gemma":[0.07378326,0.92192626,0.0027306667,0.0007956285,0.0001439768,0.00022568811,0.00030698386,0.000012311904,0.00007521671],"study_design_codex":"systematic_review","study_design_gemma":"meta_analysis","domain_scores_codex":[0.98850435,0.0047357404,0.0032407849,0.0016082678,0.0016662723,0.00024460297],"domain_scores_gemma":[0.93101037,0.05857743,0.0061444305,0.0012544575,0.0025851126,0.00042829284],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02109123,0.0018008891,0.007320585,0.011206173,0.00055417296,0.004865258,0.002458103,0.0019318581,0.0026540628],"category_scores_gemma":[0.055560213,0.001182807,0.0123530235,0.011764785,0.0012953046,0.0034591537,0.0024533593,0.0018450526,0.00023914975],"study_design_candidate":"meta_analysis","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005755918,0.000091535076,0.027307846,0.5635389,0.2692702,0.0001999985,0.00079870725,0.0005861668,0.00028773973,0.0022124825,0.0021905657,0.13294029],"study_design_scores_gemma":[0.00036668926,0.0003777367,0.038648378,0.23088704,0.7087328,0.00047816167,0.001132908,0.0005971523,0.00026960953,0.0033989756,0.014972349,0.00013824982],"about_ca_topic_score_codex":0.0069790767,"about_ca_topic_score_gemma":0.021824423,"teacher_disagreement_score":0.02109123,"about_ca_system_score_codex":0.0031744204,"about_ca_system_score_gemma":0.007105624,"threshold_uncertainty_score":0.11154246},"labels":[],"label_agreement":null},{"id":"W3083888975","doi":"10.1108/ijbm-05-2020-0285","title":"An emotion-based segmentation of bank service customers","year":2020,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":28,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec en Outaouais","funders":"","keywords":"Originality; Marketing; Service (business); Business; Segmentation; Market segmentation; Psychology; Customer satisfaction; Test (biology); Social psychology; Computer science; Artificial intelligence; Creativity","score_opus":0.023363219906297982,"score_gpt":0.2739546039660445,"score_spread":0.2505913840597465,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3083888975","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9980824,0.000029341352,0.00037469174,0.000091397036,0.0000036961828,0.000013215147,0.000027371874,0.000004493587,0.0013733392],"genre_scores_gemma":[0.9993961,0.000024436562,0.00018039187,0.00004853302,0.0000030528881,0.0000132169025,0.00003732618,0.0000028020916,0.00029413964],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99928856,0.0002555581,0.000048719405,0.00007999744,0.0001936458,0.00013342783],"domain_scores_gemma":[0.9983798,0.0004976082,0.0005226662,0.000083750776,0.00034200796,0.0001740199],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006976294,0.00019498615,0.00025709148,0.0003595133,0.0007324978,0.0015538943,0.00016946827,0.0003882741,0.002716746],"category_scores_gemma":[0.0035180969,0.00011868221,0.00026323405,0.00045785878,0.00054105103,0.00065793487,0.0006667903,0.00053239847,0.00043867828],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017186106,0.0004165004,0.76170045,0.00023250593,0.000109356355,0.0007364781,0.11186762,0.00063064875,0.036966186,0.0017179141,0.0026788441,0.08122491],"study_design_scores_gemma":[0.0000125061915,0.00026774834,0.934675,0.000041039435,0.00003645065,0.00037966028,0.057838004,0.002214505,0.0022526898,0.00077434006,0.0014699135,0.000038140985],"about_ca_topic_score_codex":0.0023038676,"about_ca_topic_score_gemma":0.002198981,"teacher_disagreement_score":0.002716746,"about_ca_system_score_codex":0.000695306,"about_ca_system_score_gemma":0.00038913835,"threshold_uncertainty_score":0.009088457},"labels":[],"label_agreement":null},{"id":"W3084856206","doi":"10.1177/1094670520958073","title":"Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":94,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Service (business); Field (mathematics); Analytics; Relevance (law); Public relations; Data science; Computer science; Marketing; Political science; Business","score_opus":0.08941190034376147,"score_gpt":0.36658920356419195,"score_spread":0.2771773032204305,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3084856206","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00027893155,0.17448106,0.0008664154,0.6324228,0.18937129,0.000052421932,0.000076549935,0.0001009755,0.0023495818],"genre_scores_gemma":[0.010382329,0.35522038,0.003803068,0.30243248,0.3220729,0.00020432628,0.00016171341,0.0001464014,0.0055764746],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.97937554,0.008408321,0.0034104674,0.0024486228,0.0046946914,0.0016623006],"domain_scores_gemma":[0.6567039,0.24334556,0.012114024,0.0055986345,0.06900382,0.013234147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.046883274,0.0015794595,0.0030306603,0.00974997,0.005973061,0.0203427,0.004309801,0.02077711,0.011836338],"category_scores_gemma":[0.13755003,0.0007707958,0.0024378537,0.0065018698,0.013782754,0.032880485,0.0053538037,0.026254898,0.0056821313],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012964715,0.000088710156,0.00071920466,0.005777649,0.00009924575,0.00028143488,0.002099461,0.00021188198,0.00019169053,0.034287635,0.80446357,0.15164985],"study_design_scores_gemma":[0.000025183554,0.000044788954,0.00059527357,0.011242249,0.00009057485,0.00016871688,0.004211283,0.00017274953,0.0000949114,0.028426904,0.9548402,0.00008711429],"about_ca_topic_score_codex":0.0071032117,"about_ca_topic_score_gemma":0.013414572,"teacher_disagreement_score":0.046883274,"about_ca_system_score_codex":0.009788451,"about_ca_system_score_gemma":0.031802487,"threshold_uncertainty_score":0.24794537},"labels":[],"label_agreement":null},{"id":"W3085412542","doi":"10.19173/irrodl.v21i3.4590","title":"Antecedents of Student Loyalty in Open and Distance Learning Institutions: An Empirical Analysis","year":2020,"lang":"en","type":"article","venue":"The International Review of Research in Open and Distributed Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Service quality; Nonprobability sampling; Psychology; Stratified sampling; Quality (philosophy); Service (business); Empirical research; Marketing; Business; Sociology; Mathematics; Statistics; Population","score_opus":0.2462278833274535,"score_gpt":0.5055811185151505,"score_spread":0.25935323518769704,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3085412542","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99840814,0.000109994995,0.00012175069,0.00012385636,0.0000037280977,0.00004047323,0.000050031707,0.0000012904018,0.0011407838],"genre_scores_gemma":[0.9993567,0.00012655297,0.00013592075,0.00003441669,0.0000051645206,0.000034638895,0.000062539446,8.140043e-7,0.00024331805],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9964154,0.0014891786,0.0003170378,0.00019724976,0.00087326986,0.00070780545],"domain_scores_gemma":[0.98038447,0.010659909,0.0036227135,0.00054033514,0.0021118084,0.0026806458],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00431973,0.00018311568,0.0006087538,0.0017322493,0.0016070273,0.0026117358,0.00079089106,0.0010185296,0.0047653294],"category_scores_gemma":[0.012878493,0.00034463382,0.00083963876,0.0025872285,0.0011121056,0.0014594259,0.0020163178,0.002174424,0.00040137483],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000071735376,0.0009977206,0.9876946,0.00006367894,0.00006323848,0.00013200524,0.0026075172,0.00014930604,0.000060707793,0.0008618411,0.00013924301,0.0071582715],"study_design_scores_gemma":[0.000010021482,0.0003873809,0.97671854,0.00014174054,0.00009130126,0.00014672853,0.019660164,0.0017243903,0.00012193399,0.00045105474,0.0005321136,0.000014628708],"about_ca_topic_score_codex":0.0062303585,"about_ca_topic_score_gemma":0.008123034,"teacher_disagreement_score":0.0062303585,"about_ca_system_score_codex":0.0012391283,"about_ca_system_score_gemma":0.0022826002,"threshold_uncertainty_score":0.022845149},"labels":[],"label_agreement":null},{"id":"W3085433415","doi":"10.5539/jel.v9n5p151","title":"Saudi University Students’ Perceptions of Service Quality in Higher Education","year":2020,"lang":"en","type":"article","venue":"Journal of Education and Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Psychology; Empathy; Higher education; SERVQUAL; Context (archaeology); Distance education; Service quality; Medical education; Quality (philosophy); Service (business); Social psychology; Applied psychology; Pedagogy; Marketing; Medicine","score_opus":0.05173371404678359,"score_gpt":0.3204278635055622,"score_spread":0.26869414945877856,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3085433415","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991097,0.000040240444,0.00001771055,0.00012837387,0.000004287175,0.0000034628001,0.000008896595,9.616784e-7,0.0006864307],"genre_scores_gemma":[0.99947816,0.000051777224,0.000019224999,0.000050686256,0.0000030743192,0.00000210601,0.000012262682,5.455632e-7,0.00038226167],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99925464,0.00018273434,0.0000631507,0.000030160469,0.0002737405,0.00019561691],"domain_scores_gemma":[0.9965873,0.0005539455,0.0008504384,0.000057467638,0.0007541069,0.0011967038],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012011045,0.00019280094,0.00021425782,0.00059476413,0.0010580774,0.0021564,0.00018604402,0.00047042134,0.0044445083],"category_scores_gemma":[0.0034193778,0.00011825476,0.00025330027,0.00057148316,0.0005370979,0.0005534015,0.0008009845,0.00074102095,0.00055766664],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016824431,0.0007680502,0.9244553,0.00009643131,0.000029122577,0.00034236303,0.04599625,0.00019675963,0.001875211,0.0005460674,0.0014072106,0.024119055],"study_design_scores_gemma":[0.000012684449,0.00066390086,0.8639702,0.0000788879,0.000021046473,0.000291029,0.12897356,0.00064119353,0.0008419702,0.00019534645,0.00427583,0.000034300214],"about_ca_topic_score_codex":0.009631715,"about_ca_topic_score_gemma":0.009642496,"teacher_disagreement_score":0.009631715,"about_ca_system_score_codex":0.0008609622,"about_ca_system_score_gemma":0.00085086765,"threshold_uncertainty_score":0.01915133},"labels":[],"label_agreement":null},{"id":"W3086226426","doi":"10.36689/uhk/hed/2018-01-033","title":"Causative Structure of the Public Trust in the Banks","year":2018,"lang":"en","type":"article","venue":"Hradec Economic Days ...","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Performative utterance; Normative; Structural equation modeling; Sample (material); Empirical research; Business; Empirical evidence; Quarter (Canadian coin); Marketing; Psychology; Computer science; Political science; Mathematics; Statistics; Epistemology; Law","score_opus":0.02577324658082735,"score_gpt":0.24039043908207994,"score_spread":0.21461719250125258,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3086226426","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.987807,0.00006415985,0.001144877,0.00069946627,0.0000060896573,0.000018715957,0.00004697806,0.0000062895347,0.010206537],"genre_scores_gemma":[0.9997706,0.000014602567,0.000063823434,0.0000068166482,0.000001426912,0.0000028057198,0.000008613674,5.717839e-7,0.00013070652],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9971945,0.0015584291,0.00014906436,0.00024720348,0.00053253205,0.00031815533],"domain_scores_gemma":[0.9693851,0.015805393,0.00925848,0.0017628962,0.0025376482,0.001250402],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025200967,0.00009685304,0.00024655892,0.001544063,0.0008620753,0.0021940616,0.00026423862,0.0004965187,0.0049340716],"category_scores_gemma":[0.02466221,0.00024645997,0.00020592316,0.0011209943,0.002305543,0.0011860438,0.0014506964,0.00076805026,0.00019477264],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002865668,0.0002708088,0.8900757,0.000061321945,0.000117066076,0.0005106241,0.015697014,0.0013105728,0.0004594916,0.06714647,0.000979771,0.023084624],"study_design_scores_gemma":[0.000038084174,0.0001229256,0.93360686,0.00007580532,0.000078591474,0.00032667283,0.013282742,0.008455478,0.00036906693,0.041187905,0.0024236282,0.000032258984],"about_ca_topic_score_codex":0.0066583133,"about_ca_topic_score_gemma":0.005197582,"teacher_disagreement_score":0.0066583133,"about_ca_system_score_codex":0.0026523229,"about_ca_system_score_gemma":0.0019749214,"threshold_uncertainty_score":0.019244015},"labels":[],"label_agreement":null},{"id":"W308869998","doi":"","title":"Customer Service in Ontario's Colleges.","year":2005,"lang":"en","type":"article","venue":"The College Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Higher education; Service (business); Business; Marketing; Customer service; Psychology; Public relations; Pedagogy; Political science; Economics; Economic growth","score_opus":0.021701571714363634,"score_gpt":0.22827290667675187,"score_spread":0.20657133496238825,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W308869998","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6601192,0.011157452,0.0003068574,0.06934736,0.0006504581,0.00025009422,0.008379404,0.0001160748,0.2496731],"genre_scores_gemma":[0.8015351,0.0043862187,0.00020162448,0.0027245043,0.00010008616,0.000044347446,0.0010897673,0.000034266926,0.18988416],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.9985744,0.000079400124,0.000045654837,0.00007485254,0.00058032764,0.0006453902],"domain_scores_gemma":[0.994559,0.0003331744,0.00039617353,0.00006917205,0.00165455,0.0029878523],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005379072,0.0001401459,0.00015616987,0.0010819802,0.0076492066,0.0027806775,0.00058189256,0.0010187838,0.022796113],"category_scores_gemma":[0.0029503074,0.00029484803,0.00017189495,0.0043789363,0.0010606125,0.0008497726,0.0012274478,0.0009487324,0.0012430417],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029213092,0.0001582542,0.383909,0.00045238892,0.000025076923,0.0010441003,0.023389215,0.00039157816,0.00069247896,0.022849655,0.40640414,0.16039209],"study_design_scores_gemma":[0.000018964807,0.00003475199,0.74545467,0.00012576923,0.000010433544,0.00015331309,0.016544845,0.0003158969,0.00012647094,0.00038708726,0.23680118,0.000026638312],"about_ca_topic_score_codex":0.99189234,"about_ca_topic_score_gemma":0.99843234,"teacher_disagreement_score":0.07637202,"about_ca_system_score_codex":0.07637202,"about_ca_system_score_gemma":0.12252213,"threshold_uncertainty_score":0.5541204},"labels":[],"label_agreement":null},{"id":"W3088786632","doi":"10.4172/1204-5357.1000376","title":"The effect of customer satisfaction on their loyalty by mediating the mental image of the brand and trust using structural equations in the Banking Industry (Case study: Pasargad Bank)","year":2020,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"LISREL; Marketing; Customer satisfaction; Business; Statistical population; Loyalty business model; Customer equity; Customer delight; Customer retention; Loyalty; Structural equation modeling; Population; Descriptive statistics; Service (business); Service quality; Mathematics; Statistics","score_opus":0.025474741651165655,"score_gpt":0.2763736911692319,"score_spread":0.25089894951806624,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3088786632","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983449,0.000035356356,0.0003323873,0.0001484423,0.000003895786,0.000021203427,0.000023738241,0.0000032794858,0.0010867584],"genre_scores_gemma":[0.9991973,0.00005827109,0.00045076534,0.000017976003,0.0000021247502,0.000017133874,0.000030489662,8.838468e-7,0.00022516267],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99911827,0.00050442194,0.000039790488,0.00007883657,0.000099661425,0.00015894942],"domain_scores_gemma":[0.9968483,0.0021392521,0.00037561826,0.00008650894,0.0003527557,0.00019759685],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014503007,0.000343381,0.0002894204,0.0010017129,0.00093238987,0.001449865,0.00048538132,0.00065532496,0.0036614707],"category_scores_gemma":[0.0037449365,0.00024249696,0.0010646061,0.0008332323,0.0007370509,0.0007376036,0.0010026385,0.0008811783,0.00017334535],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00037158933,0.0015831875,0.9344671,0.00019325469,0.00023057101,0.0016495328,0.016526766,0.0024616977,0.0014146428,0.006406143,0.00072958594,0.033966023],"study_design_scores_gemma":[0.00009178074,0.0015668186,0.9258922,0.00019890335,0.0005885707,0.0006658213,0.031110752,0.03445668,0.0012902723,0.0024621992,0.0016296244,0.000046521753],"about_ca_topic_score_codex":0.016190039,"about_ca_topic_score_gemma":0.016430212,"teacher_disagreement_score":0.016190039,"about_ca_system_score_codex":0.0012051705,"about_ca_system_score_gemma":0.0016560567,"threshold_uncertainty_score":0.032191634},"labels":[],"label_agreement":null},{"id":"W3089009994","doi":"10.3390/jrfm13100223","title":"Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?","year":2020,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Value proposition; Business; Marketing; Value (mathematics); Perception; Country of origin; Customer value; Quality (philosophy); Customer delight; Customer retention; Service quality; Economics; Psychology; Service (business); Microeconomics; Mathematics","score_opus":0.012268666786281076,"score_gpt":0.2805578238580614,"score_spread":0.2682891570717803,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3089009994","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99579275,0.000077182376,0.00014963407,0.00013258374,0.000005590108,0.000007898049,0.000031384363,0.000002337767,0.0038006445],"genre_scores_gemma":[0.9996294,0.000032548516,0.00004965731,0.000022310296,0.0000028676793,0.0000028327943,0.000025459554,0.0000014266207,0.0002336163],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974401,0.0012062229,0.000120573124,0.00017161592,0.00056952244,0.00049191905],"domain_scores_gemma":[0.97822887,0.010723386,0.0047234944,0.00061755034,0.0027395925,0.0029671337],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002483615,0.00020208146,0.000347037,0.0010315557,0.0008642096,0.0031925922,0.00028784334,0.00048042295,0.006894827],"category_scores_gemma":[0.008146496,0.00010460092,0.0005487307,0.0015009486,0.0010266178,0.0010886099,0.0015036651,0.0011496592,0.00049115246],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032762077,0.0003690005,0.97292954,0.000049106224,0.00007563572,0.0002820892,0.0032774466,0.0001887575,0.0005841585,0.00048843503,0.00029256815,0.021135563],"study_design_scores_gemma":[0.0000051239363,0.0002952523,0.98464257,0.000026844535,0.00004609379,0.00012746752,0.012855158,0.0007057265,0.00042095888,0.00016484673,0.0006931046,0.000016783253],"about_ca_topic_score_codex":0.004003857,"about_ca_topic_score_gemma":0.0048974263,"teacher_disagreement_score":0.006894827,"about_ca_system_score_codex":0.00093628635,"about_ca_system_score_gemma":0.0012812542,"threshold_uncertainty_score":0.023065507},"labels":[],"label_agreement":null},{"id":"W3089426712","doi":"10.1080/10696679.2020.1812084","title":"Knowledge-based resources in explaining service recovery performance: a multilevel investigation","year":2020,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Business; Service (business); Service recovery; Resource (disambiguation); Orientation (vector space); Knowledge management; Test (biology); Multilevel model; Marketing; Computer science; Service quality","score_opus":0.04995188821833248,"score_gpt":0.27463834384414426,"score_spread":0.2246864556258118,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3089426712","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9980323,0.00008170535,0.0009400041,0.00013916614,0.0000025901772,0.000027597403,0.00010676099,0.000008751507,0.0006611645],"genre_scores_gemma":[0.9993794,0.000023515084,0.00039129218,0.00001434203,0.0000021502349,0.000016666043,0.00006339374,0.0000025997656,0.000106679],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970114,0.0016035063,0.00012212177,0.0002993795,0.00042622167,0.0005372482],"domain_scores_gemma":[0.97798216,0.014801949,0.00301919,0.001774192,0.0009060896,0.0015164127],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0031241607,0.00044169754,0.0007144007,0.0018006859,0.0016044024,0.002116681,0.0010214575,0.0007269765,0.004314143],"category_scores_gemma":[0.012994656,0.00028896108,0.0018441317,0.0016795908,0.0010136734,0.0014578453,0.0030616187,0.0016286201,0.00025857973],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002679526,0.00043367996,0.98306054,0.000047392074,0.00077908,0.00019705234,0.0021094482,0.0011693217,0.0005617462,0.0012636578,0.00018042592,0.009929704],"study_design_scores_gemma":[0.00004625538,0.0007795575,0.9740889,0.000092009104,0.0007705823,0.00016187219,0.004672974,0.015509268,0.0005514308,0.0025279725,0.0007577776,0.00004141176],"about_ca_topic_score_codex":0.03254026,"about_ca_topic_score_gemma":0.024202362,"teacher_disagreement_score":0.03254026,"about_ca_system_score_codex":0.0010888521,"about_ca_system_score_gemma":0.001972656,"threshold_uncertainty_score":0.064701736},"labels":[],"label_agreement":null},{"id":"W3091415680","doi":"10.5430/ijba.v11n5p71","title":"Factors Affecting Dental Services Quality in the Private Sector From Patients’ Perspective in Amman-Jordan","year":2020,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Pace; Service quality; Empathy; Population; Quality assurance; Service (business); Patient satisfaction; Family medicine; Perspective (graphical); Medicine; Business; Marketing; Psychology; Geography; Environmental health; Social psychology; Computer science","score_opus":0.047886435819956726,"score_gpt":0.30198353036685477,"score_spread":0.25409709454689805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3091415680","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99333465,0.0032774038,0.000033755015,0.0019474982,0.0000070021333,0.000011088968,0.00019237769,0.0000015863828,0.0011946069],"genre_scores_gemma":[0.9978131,0.0017147604,0.00006484675,0.00019157668,0.000010549426,0.000008314216,0.00006767636,5.9230246e-7,0.00012860868],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988445,0.0004194783,0.00022924099,0.00005897494,0.0002804113,0.00016738697],"domain_scores_gemma":[0.9967753,0.00097609055,0.001391883,0.00003476903,0.00040287626,0.00041898616],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013977794,0.00008879063,0.00030971572,0.0012133376,0.00077223126,0.001404306,0.00026107032,0.00039221896,0.0027867814],"category_scores_gemma":[0.0028010788,0.00013511589,0.00037420425,0.0033951502,0.00039916704,0.0007520388,0.0006755811,0.00036425205,0.000109838234],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013345804,0.00018998192,0.9587502,0.00097535894,0.00013947056,0.0011047923,0.008467255,0.00012749748,0.00023713592,0.00055679743,0.0016169653,0.027701024],"study_design_scores_gemma":[0.000026543112,0.00023926374,0.9289398,0.0007512634,0.00011530802,0.0016114234,0.061306458,0.00034320852,0.00017629103,0.0004224684,0.0060387594,0.000029158551],"about_ca_topic_score_codex":0.008825258,"about_ca_topic_score_gemma":0.017714083,"teacher_disagreement_score":0.008825258,"about_ca_system_score_codex":0.0015449962,"about_ca_system_score_gemma":0.0029115013,"threshold_uncertainty_score":0.017547786},"labels":[],"label_agreement":null},{"id":"W3092042632","doi":"10.1007/s10551-020-04639-6","title":"Factors Affecting the Effectiveness of Cause-Related Marketing: A Meta-Analysis","year":2020,"lang":"en","type":"article","venue":"Journal of Business Ethics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":85,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"National Natural Science Foundation of China","keywords":"Marketing; Business ethics; Quality of Life Research; Psychology; Product (mathematics); Meta-analysis; Business; Social psychology; Economics; Management; Medicine; Public health; Mathematics","score_opus":0.2168853778570344,"score_gpt":0.32393629726674195,"score_spread":0.10705091940970754,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3092042632","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.28223112,0.70497,0.007037688,0.0009964263,0.0011207216,0.00090030354,0.00093474286,0.00015539028,0.0016535943],"genre_scores_gemma":[0.95683753,0.03691634,0.0037173943,0.00079750596,0.00027191034,0.0005544022,0.00043096484,0.000079881815,0.00039401246],"study_design_codex":"meta_analysis","study_design_gemma":"meta_analysis","domain_scores_codex":[0.95344985,0.030477919,0.0069334977,0.005573263,0.002765423,0.0008000369],"domain_scores_gemma":[0.82938343,0.14517881,0.012152745,0.00815311,0.0036657907,0.001466061],"candidate_categories":["metaepi_broad"],"consensus_categories":[],"category_scores_codex":[0.041209187,0.0026090331,0.010654395,0.0038279295,0.001411898,0.004280543,0.002683427,0.0038015964,0.0039001263],"category_scores_gemma":[0.101104565,0.0017851823,0.05125452,0.0039303335,0.0020734663,0.0028247477,0.0024034886,0.0031304355,0.0003375677],"study_design_candidate":"meta_analysis","study_design_consensus":"meta_analysis","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0043811225,0.00008153943,0.025412722,0.012584736,0.953722,0.00006830362,0.00018996476,0.00020389866,0.00013947245,0.000101715814,0.0001349944,0.0029793947],"study_design_scores_gemma":[0.0010960632,0.00046611123,0.011921937,0.0012887404,0.98412436,0.000054850083,0.000095460295,0.00024687778,0.00011269672,0.0002698642,0.0003004263,0.000022760207],"about_ca_topic_score_codex":0.006089568,"about_ca_topic_score_gemma":0.00895151,"teacher_disagreement_score":0.9893456,"about_ca_system_score_codex":0.0021484464,"about_ca_system_score_gemma":0.0021808604,"threshold_uncertainty_score":0.21793765},"labels":[],"label_agreement":null},{"id":"W3093880144","doi":"10.1108/ejm-11-2019-0853","title":"Inferred respect: a critical ingredient in customer satisfaction","year":2020,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan; Queen's University","funders":"","keywords":"Customer satisfaction; Originality; Marketing; Antecedent (behavioral psychology); Value (mathematics); Product (mathematics); Psychology; Perception; Quality (philosophy); Test (biology); Service quality; Consumer behaviour; Social psychology; Service (business); Business","score_opus":0.038386099744933934,"score_gpt":0.26234163817281925,"score_spread":0.22395553842788532,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3093880144","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9736189,0.00057842635,0.005801027,0.001935087,0.000049451486,0.000058506466,0.00009054083,0.00003640271,0.017831618],"genre_scores_gemma":[0.9989097,0.00007310074,0.0006882272,0.000118682954,0.00001655571,0.0000075824028,0.00002314948,0.000004492836,0.0001584527],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99628687,0.0019020804,0.00027040485,0.00024040214,0.0010883269,0.00021185493],"domain_scores_gemma":[0.9732005,0.0137294885,0.007782493,0.0014139571,0.002616875,0.0012567284],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032978535,0.00021811516,0.00035431725,0.00062409905,0.0009854072,0.0036127078,0.0003879505,0.0006117422,0.0026294247],"category_scores_gemma":[0.021019245,0.00020821298,0.00034503127,0.0006679316,0.0029008787,0.0020756174,0.0015585745,0.001676477,0.00016376705],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013713626,0.0006155605,0.6774742,0.0012494063,0.0003702294,0.0014711289,0.065857954,0.0012206535,0.012064757,0.027654238,0.0018237107,0.20882678],"study_design_scores_gemma":[0.000042020525,0.0010158528,0.91292685,0.00039165083,0.00019956188,0.0011932527,0.04220791,0.0037479408,0.003945416,0.025938012,0.008252908,0.0001386276],"about_ca_topic_score_codex":0.0012810291,"about_ca_topic_score_gemma":0.0014178326,"teacher_disagreement_score":0.0036127078,"about_ca_system_score_codex":0.00095567864,"about_ca_system_score_gemma":0.000925858,"threshold_uncertainty_score":0.017440915},"labels":[],"label_agreement":null},{"id":"W3094484727","doi":"10.5267/j.ac.2020.10.010","title":"Customer value is reviewed in terms of customer relationship learning and customer engagement: Evidence from banking industry","year":2020,"lang":"en","type":"article","venue":"Accounting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer advocacy; Business; Customer intelligence; Customer retention; Customer engagement; Customer equity; Customer lifetime value; Service quality; Marketing; Customer to customer; Customer delight; Customer profitability; Nonprobability sampling; Voice of the customer; Population; Service (business); Computer science; Sociology","score_opus":0.07731753260378837,"score_gpt":0.2998923321649081,"score_spread":0.22257479956111975,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3094484727","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94002604,0.0135324495,0.0004857029,0.0029038875,0.000056100253,0.00005947425,0.000069984686,0.000010801965,0.04285545],"genre_scores_gemma":[0.9964192,0.0025711332,0.00012289824,0.00024743803,0.000028268456,0.0000066934344,0.00002969705,0.0000038991884,0.0005707339],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99105716,0.0041060136,0.00048477718,0.0004653843,0.0034790633,0.00040757272],"domain_scores_gemma":[0.8403291,0.11793597,0.021244232,0.002790767,0.015008296,0.0026916298],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0056454595,0.00018431667,0.00036829404,0.0026209573,0.0014255104,0.0039928905,0.00058922986,0.00088871137,0.0042774063],"category_scores_gemma":[0.057608813,0.0002032796,0.00035351608,0.0028165784,0.0018991025,0.0024298101,0.0019169945,0.0013770269,0.0004886155],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004403572,0.00095531106,0.7080264,0.0016935852,0.00029036912,0.00049896364,0.018878626,0.00036021892,0.00066294405,0.004730899,0.002695527,0.2607667],"study_design_scores_gemma":[0.000028118022,0.0006398445,0.95108277,0.0022169128,0.00026396068,0.00056348945,0.02716854,0.00055975415,0.0009805047,0.0024473085,0.014004161,0.000044627384],"about_ca_topic_score_codex":0.003968078,"about_ca_topic_score_gemma":0.007601548,"teacher_disagreement_score":0.0056454595,"about_ca_system_score_codex":0.0016997318,"about_ca_system_score_gemma":0.0023020983,"threshold_uncertainty_score":0.029856384},"labels":[],"label_agreement":null},{"id":"W3094676145","doi":"10.1108/ijbm-05-2020-0288","title":"Not all elderly are the same: fostering trust through mobile banking service experience","year":2020,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":56,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton; Université du Québec à Montréal","funders":"","keywords":"Context (archaeology); Dimension (graph theory); Psychology; Originality; Service (business); Cognitive dimensions of notations; Market segmentation; Marketing; Social psychology; Business; Cognition; Geography","score_opus":0.057520285603645256,"score_gpt":0.29635150408863176,"score_spread":0.2388312184849865,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3094676145","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9974922,0.00021610381,0.00023013259,0.0002663639,0.000009685074,0.0000051092948,0.000010392726,0.0000022026331,0.0017677892],"genre_scores_gemma":[0.9996283,0.00009215507,0.00005785856,0.00004470733,0.000004491063,0.000001542914,0.000004121514,5.375936e-7,0.00016617568],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9991341,0.00047330357,0.000041926392,0.000059555845,0.00012699286,0.00016416443],"domain_scores_gemma":[0.997267,0.0009099918,0.00076979987,0.00012289447,0.00026380635,0.0006665914],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011986586,0.00013687898,0.00024221296,0.0003457557,0.0008121592,0.0016735158,0.00013878665,0.0002884095,0.0018471262],"category_scores_gemma":[0.005208619,0.00012359371,0.00020023769,0.00019128917,0.00085053453,0.001131717,0.0016643394,0.00047994073,0.0001669932],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007906478,0.0004886245,0.7254028,0.00029460143,0.00022083365,0.0017372628,0.16160075,0.00024294737,0.004705119,0.0030591327,0.0019143673,0.09954297],"study_design_scores_gemma":[0.000033569624,0.001080798,0.7952425,0.0003073956,0.00021748875,0.0019260233,0.18150797,0.001092304,0.00095380173,0.002285417,0.015281753,0.00007111252],"about_ca_topic_score_codex":0.0028479332,"about_ca_topic_score_gemma":0.0047283554,"teacher_disagreement_score":0.0028479332,"about_ca_system_score_codex":0.0004917802,"about_ca_system_score_gemma":0.000545502,"threshold_uncertainty_score":0.0063391924},"labels":[],"label_agreement":null},{"id":"W3095149326","doi":"10.3390/su12219203","title":"Links between Attitudes, Mode Choice, and Travel Satisfaction: A Cross-Border Long-Commute Case Study","year":2020,"lang":"en","type":"article","venue":"Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"Fonds National de la Recherche Luxembourg","keywords":"Context (archaeology); Structural equation modeling; Latent variable; Sustainability; Mode (computer interface); Mode choice; Logistic regression; Psychology; Social psychology; Public transport; Econometrics; Demographic economics; Economics; Geography; Mathematics; Computer science; Statistics; Engineering; Transport engineering","score_opus":0.033076712728949416,"score_gpt":0.37998120537102203,"score_spread":0.3469044926420726,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3095149326","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99921,0.000033294844,0.0001892393,0.00007483364,0.0000012057276,0.000010006625,0.00003897346,0.0000013581815,0.0004410638],"genre_scores_gemma":[0.9989913,0.000076384706,0.000367577,0.000020462896,0.0000041182516,0.00001652917,0.000071877395,0.000001983401,0.00044968363],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99909186,0.000599678,0.000037578873,0.00006937025,0.000074497264,0.00012697757],"domain_scores_gemma":[0.9967624,0.002048443,0.00038534097,0.00018510863,0.00029044735,0.00032826167],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001716211,0.0003108872,0.00035491344,0.00096706237,0.0015297891,0.0011764023,0.0006761302,0.00090071093,0.0030412248],"category_scores_gemma":[0.003632411,0.00021551418,0.0006246375,0.0019401737,0.00079456944,0.0010097394,0.0014609743,0.0010167244,0.00025241813],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002910164,0.0025821049,0.95060533,0.00010777994,0.0001465789,0.008257303,0.018497817,0.0029145165,0.00042738352,0.003136239,0.0008200033,0.012213907],"study_design_scores_gemma":[0.00009696046,0.0017823158,0.8543474,0.000095212476,0.00018940246,0.0052424604,0.108743116,0.023469044,0.0008006982,0.0015597402,0.0035942015,0.000079435944],"about_ca_topic_score_codex":0.02798747,"about_ca_topic_score_gemma":0.02994547,"teacher_disagreement_score":0.02798747,"about_ca_system_score_codex":0.0011063584,"about_ca_system_score_gemma":0.00056380674,"threshold_uncertainty_score":0.05564916},"labels":[],"label_agreement":null},{"id":"W3095208261","doi":"10.1108/ihr-01-2020-0003","title":"Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency","year":2020,"lang":"en","type":"article","venue":"International Hospitality Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"SERVQUAL; Context (archaeology); Marketing; Service quality; Business; Empathy; Service (business); Empirical research; Tourism; Agency (philosophy); Quality (philosophy); Psychology; Political science; Sociology; Social psychology; Geography","score_opus":0.18383084230073504,"score_gpt":0.3784424592427314,"score_spread":0.19461161694199636,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3095208261","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99918705,0.000019617597,0.000058531037,0.000039288607,0.0000011376278,0.000017351047,0.00001863064,0.0000011043221,0.00065723096],"genre_scores_gemma":[0.9992687,0.00005670911,0.00018868294,0.00005160962,0.0000029079856,0.00002643811,0.000040553845,0.000002309804,0.00036214828],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99722075,0.0014332961,0.00016279357,0.00025978364,0.00051032496,0.00041308106],"domain_scores_gemma":[0.98555493,0.0063074925,0.0027796065,0.00073440146,0.0025437823,0.0020797017],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022930643,0.00018279436,0.0002643152,0.0013276713,0.0018473284,0.002801072,0.0004696281,0.00044083438,0.0031208538],"category_scores_gemma":[0.009197017,0.00022224105,0.00032068146,0.0017012035,0.0014413107,0.0015152048,0.0018911023,0.0012290657,0.00044287913],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025223364,0.0022733754,0.82398427,0.00024537084,0.000065494685,0.0010437266,0.13300884,0.00023207374,0.0014510712,0.0010109697,0.0013205087,0.035112243],"study_design_scores_gemma":[0.000009757304,0.00059075485,0.6649258,0.00006992433,0.000031669097,0.00023739935,0.32982877,0.0008189563,0.00033607893,0.00008657292,0.0030447394,0.000019457435],"about_ca_topic_score_codex":0.01609465,"about_ca_topic_score_gemma":0.027165066,"teacher_disagreement_score":0.01609465,"about_ca_system_score_codex":0.0020690311,"about_ca_system_score_gemma":0.0020853935,"threshold_uncertainty_score":0.032001972},"labels":[],"label_agreement":null},{"id":"W3095329945","doi":"10.5267/j.msl.2020.10.015","title":"E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Structural equation modeling; Context (archaeology); Service quality; Quality (philosophy); Psychology; Construct (python library); Service (business); Marketing; Consumer satisfaction; Advertising; Business; Computer science; Statistics; Mathematics; Geography","score_opus":0.04409879568691269,"score_gpt":0.30343900147606984,"score_spread":0.2593402057891572,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3095329945","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99690175,0.0007179115,0.000052239753,0.00044039756,0.000009051412,0.000009931262,0.000020923071,3.6085584e-7,0.001847531],"genre_scores_gemma":[0.9983707,0.0011636944,0.00007577347,0.00014585172,0.000007125427,0.000003843517,0.000012972661,6.054279e-7,0.00021938267],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99933165,0.00020315405,0.000069120346,0.00006772967,0.00021236643,0.00011597976],"domain_scores_gemma":[0.99659365,0.0013660161,0.001024925,0.00008273656,0.00047515894,0.00045743203],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017434467,0.0001140954,0.00022347944,0.0009052697,0.0013402706,0.0016428118,0.00024423396,0.0005730387,0.0021641098],"category_scores_gemma":[0.003990688,0.0002038347,0.00019025363,0.0018517844,0.0014468369,0.00097586773,0.00092516403,0.0010038614,0.0002035302],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011036042,0.00047285837,0.92796606,0.0004174459,0.000020813219,0.0006668623,0.030989554,0.0000330748,0.00035872328,0.0011671539,0.00038423063,0.03741283],"study_design_scores_gemma":[0.000008992472,0.00031017672,0.8889222,0.0006502035,0.000040122297,0.0008659952,0.10508395,0.00012636298,0.00021238586,0.00024110373,0.003526936,0.000011536272],"about_ca_topic_score_codex":0.012236692,"about_ca_topic_score_gemma":0.03185016,"teacher_disagreement_score":0.012236692,"about_ca_system_score_codex":0.00072234333,"about_ca_system_score_gemma":0.0029055579,"threshold_uncertainty_score":0.024330914},"labels":[],"label_agreement":null},{"id":"W3095472744","doi":"10.5267/j.msl.2020.10.030","title":"The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Service quality; Loyalty business model; Marketing; Mediation; Customer delight; Structural equation modeling; Loyalty; Customer retention; Brand loyalty; Service (business); Psychology; Advertising; Sociology; Mathematics","score_opus":0.05970070930579234,"score_gpt":0.3008980714273551,"score_spread":0.24119736212156273,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3095472744","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99093854,0.00037961922,0.0011233313,0.00050306006,0.000017398037,0.000032117594,0.00007665459,0.000013561769,0.0069157043],"genre_scores_gemma":[0.9991302,0.00014270988,0.00024508973,0.000037424088,0.000007661359,0.00000979826,0.000029733183,0.0000015774127,0.00039585173],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998776,0.00060115696,0.000052951484,0.00012045583,0.00020274949,0.000246598],"domain_scores_gemma":[0.9941596,0.003480415,0.0009159053,0.00015930376,0.0007070724,0.00057778734],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014092408,0.00051740336,0.00047696967,0.00091219257,0.00071178365,0.0018040171,0.0003648571,0.00051739725,0.0064677414],"category_scores_gemma":[0.004916087,0.00022974271,0.0005686068,0.0005639177,0.00085991074,0.00087750005,0.0011729951,0.00073459663,0.00023309207],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042794485,0.0007232666,0.9127685,0.0003125592,0.00036589612,0.0008653566,0.00520711,0.0011921648,0.0034318634,0.013226042,0.00058886403,0.06089051],"study_design_scores_gemma":[0.00005737161,0.00093934685,0.97191364,0.00024778474,0.000554853,0.00060856855,0.009235402,0.0061904085,0.0024038202,0.0053880406,0.0024101418,0.00005060242],"about_ca_topic_score_codex":0.007045968,"about_ca_topic_score_gemma":0.0060830317,"teacher_disagreement_score":0.007045968,"about_ca_system_score_codex":0.0009178918,"about_ca_system_score_gemma":0.0024010146,"threshold_uncertainty_score":0.021636724},"labels":[],"label_agreement":null},{"id":"W3098604720","doi":"10.1123/ijsc.2020-0052","title":"Relationship Marketing: Revisiting the Scholarship in Sport Management and Sport Communication","year":2020,"lang":"en","type":"article","venue":"International Journal of Sport Communication","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Scholarship; Scope (computer science); Confusion; Field (mathematics); Sociology; Sports marketing; Public relations; Epistemology; Relationship marketing; Marketing; Psychology; Political science; Marketing management; Business; Computer science; Philosophy","score_opus":0.048585934090487504,"score_gpt":0.29336303266893304,"score_spread":0.24477709857844554,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3098604720","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0205385,0.51251936,0.008434098,0.34831858,0.011057538,0.000054412987,0.00005352563,0.00005903377,0.09896501],"genre_scores_gemma":[0.3751792,0.534907,0.0049385577,0.051276688,0.023234691,0.00013356683,0.000066961955,0.00009123559,0.010172132],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9933164,0.0044274675,0.0002999684,0.0004288931,0.0011591538,0.00036815848],"domain_scores_gemma":[0.97256756,0.023052486,0.0013593235,0.0003844519,0.0019292063,0.00070702186],"candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.009277287,0.0006035233,0.0009194849,0.006932464,0.00561664,0.015063422,0.0017896157,0.0063776392,0.0039548646],"category_scores_gemma":[0.013491078,0.0002933748,0.00051045616,0.008632104,0.017557405,0.013800349,0.0050716545,0.0065807845,0.0007619576],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004109053,0.00011111322,0.0012243371,0.0037239129,0.000024403305,0.0005812527,0.064681605,0.00025656025,0.0003564134,0.7646372,0.024746919,0.13961528],"study_design_scores_gemma":[0.000014388714,0.00016477112,0.0050990754,0.019331845,0.000045725887,0.0012677873,0.11305335,0.0008784579,0.0003620197,0.16076207,0.69896895,0.000051539908],"about_ca_topic_score_codex":0.008435706,"about_ca_topic_score_gemma":0.014244377,"teacher_disagreement_score":0.99306756,"about_ca_system_score_codex":0.0072796084,"about_ca_system_score_gemma":0.015030813,"threshold_uncertainty_score":0.052817464},"labels":[],"label_agreement":null},{"id":"W3107017571","doi":"10.5267/j.msl.2020.11.013","title":"Antecedents of Word-of-mouth towards professional B2B service","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Word of mouth; Reputation; Context (archaeology); Empirical research; Mediation; Service (business); Quality (philosophy); Service quality; Interpersonal communication; Business; Interpersonal influence; Marketing; Psychology; Social psychology; Sociology","score_opus":0.03612316446553203,"score_gpt":0.27064903377147836,"score_spread":0.23452586930594632,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3107017571","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9959116,0.00009685781,0.0001398011,0.00033165308,0.000009915704,0.000020694382,0.000028422397,0.0000025715146,0.0034585157],"genre_scores_gemma":[0.9994456,0.000060445145,0.00013340237,0.00005319335,0.000006010717,0.000007120063,0.00001833005,0.0000015230147,0.0002743294],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987417,0.00046066288,0.00012023695,0.00012171706,0.00031008644,0.0002457205],"domain_scores_gemma":[0.98029524,0.00801821,0.007670449,0.00039215616,0.00096040167,0.0026635432],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012766387,0.0001578707,0.00021933287,0.00094976614,0.0009329244,0.0017139268,0.00025149423,0.00079818064,0.007694038],"category_scores_gemma":[0.0095922,0.0001945976,0.00025274517,0.0005817131,0.0013116597,0.0007667314,0.0010470822,0.0012732701,0.00033920267],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021635469,0.0010221143,0.9539525,0.00016668845,0.000050150953,0.000884067,0.021726705,0.00016477412,0.002457124,0.0032139935,0.00064329454,0.015502342],"study_design_scores_gemma":[0.000010360401,0.00015912816,0.9661439,0.00007453302,0.000028869135,0.00030570806,0.02987114,0.00056595495,0.00036597994,0.0008234537,0.0016313583,0.000019742429],"about_ca_topic_score_codex":0.005968199,"about_ca_topic_score_gemma":0.0064643836,"teacher_disagreement_score":0.007694038,"about_ca_system_score_codex":0.001076049,"about_ca_system_score_gemma":0.0013398667,"threshold_uncertainty_score":0.025739133},"labels":[],"label_agreement":null},{"id":"W3107762899","doi":"10.9734/sajsse/2020/v8i330212","title":"Banking Communications: A Perceptual Study of Customer Relations","year":2020,"lang":"en","type":"article","venue":"South Asian Journal of Social Studies and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Quest University Canada","funders":"","keywords":"Business; Prosperity; Customer satisfaction; Marketing; Retail banking; Context (archaeology); Customer retention; Work (physics); Perception; Profitability index; Service (business); Service quality; Finance; Economics; Engineering","score_opus":0.08839230709775087,"score_gpt":0.2865312893994378,"score_spread":0.19813898230168692,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3107762899","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98548514,0.00024147985,0.00045429292,0.0006164782,0.000020295865,0.000031567906,0.000026915772,0.0000041763233,0.013119746],"genre_scores_gemma":[0.9988016,0.00013316989,0.00015723336,0.00016618922,0.0000074672944,0.000013606211,0.000010686117,0.0000022765296,0.000707735],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9981248,0.0012040077,0.000055170214,0.00009412601,0.00033900893,0.00018286819],"domain_scores_gemma":[0.9940613,0.0036776897,0.00080753694,0.00017028069,0.00077999494,0.00050312205],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021238048,0.00015586773,0.00018707379,0.0007612841,0.001791158,0.0036715441,0.00026321848,0.0006917287,0.003696279],"category_scores_gemma":[0.007208078,0.00017058318,0.00018924497,0.00086385716,0.0014414603,0.0020572706,0.0013391847,0.0010746015,0.00026971562],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034420475,0.0006660872,0.1477846,0.0005065908,0.000053390664,0.0014837398,0.78510356,0.00021907676,0.0047294926,0.007981959,0.004684782,0.046442505],"study_design_scores_gemma":[0.000017768783,0.00056152797,0.15288192,0.00012400253,0.000025085426,0.00081633456,0.83133316,0.000812738,0.00033431864,0.0016493597,0.011402554,0.000041246698],"about_ca_topic_score_codex":0.0023814861,"about_ca_topic_score_gemma":0.0026637996,"teacher_disagreement_score":0.003696279,"about_ca_system_score_codex":0.0006383333,"about_ca_system_score_gemma":0.00074089813,"threshold_uncertainty_score":0.012365341},"labels":[],"label_agreement":null},{"id":"W3109294652","doi":"10.4324/9781003022565-12","title":"The customer experience in the sports, events, and entertainment sector","year":2020,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Entertainment; Business; Psychology; Advertising; Art; Visual arts","score_opus":0.0349313141633209,"score_gpt":0.24526250684882586,"score_spread":0.21033119268550496,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3109294652","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03440623,0.009878521,0.0005633275,0.0061864913,0.0005385175,0.000027718615,0.00007123718,0.000048772923,0.94827926],"genre_scores_gemma":[0.28498927,0.020724162,0.00077775255,0.0055465256,0.0004838501,0.000045615594,0.00018312605,0.00012338006,0.68712634],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9997054,0.000084602936,0.0000050535946,0.00002189676,0.00012266904,0.00006043301],"domain_scores_gemma":[0.99982697,0.00009163488,0.00000915426,0.00000699638,0.00002988,0.00003533675],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002355433,0.0002467019,0.00011988677,0.00037709632,0.0026365698,0.0066768643,0.000313661,0.0007985716,0.013248617],"category_scores_gemma":[0.00037258974,0.000156987,0.000115700685,0.0009399568,0.0018886926,0.0021789852,0.0012144981,0.0013836306,0.0024062733],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005718672,0.00014296838,0.0029435253,0.00032405683,0.000006701799,0.002177721,0.10372638,0.00029845745,0.0025327182,0.24147798,0.4559959,0.19031635],"study_design_scores_gemma":[0.0000035962096,0.000028182123,0.003331695,0.00023326096,0.0000028683626,0.0011425734,0.042645063,0.00011520548,0.000298618,0.002646187,0.94953996,0.000012935957],"about_ca_topic_score_codex":0.024335096,"about_ca_topic_score_gemma":0.059220184,"teacher_disagreement_score":0.024335096,"about_ca_system_score_codex":0.0028277496,"about_ca_system_score_gemma":0.0015336411,"threshold_uncertainty_score":0.04838687},"labels":[],"label_agreement":null},{"id":"W3109694795","doi":"10.5267/j.msl.2020.11.014","title":"Determinants of pet owner's loyalty using modified SERVQUAL","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Respondent; Business; Marketing; Empathy; Loyalty; Customer satisfaction; Quality (philosophy); Service (business); Loyalty business model; Psychology","score_opus":0.04896960795651118,"score_gpt":0.27268179442417684,"score_spread":0.22371218646766566,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3109694795","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99644274,0.00007379342,0.00049285847,0.00010631949,0.0000034434865,0.00006853147,0.00028483875,0.0000062163012,0.0025212115],"genre_scores_gemma":[0.9989324,0.000052398715,0.00043957212,0.000020412088,0.0000018721656,0.000028673652,0.00020909873,0.0000012999005,0.00031427777],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99849784,0.0005165363,0.00020084559,0.00007131335,0.0004735047,0.00023998099],"domain_scores_gemma":[0.9974021,0.0008386012,0.0008154675,0.000085962565,0.00061372976,0.00024418725],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015370834,0.000167363,0.00026933686,0.00117213,0.00035388433,0.0011097487,0.00022700136,0.00027279757,0.002395591],"category_scores_gemma":[0.0043427655,0.00011649468,0.00042095146,0.0016420676,0.00022357918,0.000772525,0.00062134105,0.0005685209,0.00027879624],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000630558,0.00028942525,0.97215873,0.00005268524,0.000034460278,0.00009302172,0.0007910236,0.0005100163,0.0002042215,0.00030599182,0.0003608251,0.02513645],"study_design_scores_gemma":[0.000005033449,0.00045492814,0.99040157,0.00006579644,0.000032701606,0.00025630376,0.0033137314,0.004072264,0.00030042088,0.00018383669,0.00089653267,0.000016900003],"about_ca_topic_score_codex":0.0058079786,"about_ca_topic_score_gemma":0.0075345184,"teacher_disagreement_score":0.0058079786,"about_ca_system_score_codex":0.00038031593,"about_ca_system_score_gemma":0.00044493625,"threshold_uncertainty_score":0.01154834},"labels":[],"label_agreement":null},{"id":"W3110620340","doi":"10.5267/j.msl.2020.11.024","title":"The impact of service quality performance on destination image and destination loyalty in Saudi Arabia: An empirical investigation","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Tourism; Loyalty; Service quality; Business; Marketing; Destination image; Context (archaeology); Loyalty business model; Service (business); Destinations; Structural equation modeling; Quality (philosophy); Advertising; Mediation; Computer science; Geography; Sociology","score_opus":0.05183532186329591,"score_gpt":0.31600474326065026,"score_spread":0.26416942139735433,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3110620340","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994209,0.00004592197,0.000028778675,0.00004065304,0.0000012252785,0.0000060196376,0.000029590754,4.7400522e-7,0.00042657892],"genre_scores_gemma":[0.9995592,0.0000758471,0.000049990034,0.000015546177,0.0000027802464,0.00000435242,0.00004873659,4.3193134e-7,0.00024307557],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99916613,0.00028719543,0.00007280305,0.00005924448,0.00023246907,0.00018217077],"domain_scores_gemma":[0.9938949,0.0023966893,0.0014188827,0.00018456606,0.0013380559,0.0007669138],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016802577,0.00024878167,0.00026249047,0.0010970095,0.0007000867,0.0013776767,0.00046406925,0.0004372646,0.0027281216],"category_scores_gemma":[0.00391694,0.00016583705,0.00046488325,0.0012893092,0.00062288943,0.00062687043,0.00080215506,0.00073248695,0.00034463347],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013807674,0.00046341837,0.9835487,0.00006869576,0.000055815075,0.0002474228,0.004857903,0.00018153511,0.00022726739,0.00040915367,0.00021648254,0.009585553],"study_design_scores_gemma":[0.000008178375,0.0002586468,0.9792442,0.000060377704,0.00006246974,0.0001457506,0.01766012,0.0015524084,0.0001960939,0.00006991304,0.00072943134,0.000012416703],"about_ca_topic_score_codex":0.03822694,"about_ca_topic_score_gemma":0.03554582,"teacher_disagreement_score":0.03822694,"about_ca_system_score_codex":0.0015709148,"about_ca_system_score_gemma":0.001648702,"threshold_uncertainty_score":0.07600886},"labels":[],"label_agreement":null},{"id":"W3110785067","doi":"10.1109/icfie50845.2020.9266739","title":"Intermediate Effect of Adaptation Agility on Channel Performance under Different Incentive Strategies","year":2020,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Incentive; Business; Adaptation (eye); Channel (broadcasting); Purchasing; Marketing; Industrial organization; Construct (python library); Empirical research; Knowledge management; Process management; Computer science; Microeconomics; Economics; Telecommunications","score_opus":0.035068907700386495,"score_gpt":0.24704188745928538,"score_spread":0.2119729797588989,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3110785067","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9955481,0.00003369088,0.0010430546,0.000051250718,0.0000047112158,0.000022560242,0.000015788431,0.000017414277,0.003263305],"genre_scores_gemma":[0.9994733,0.000014315773,0.0002303547,0.0000100743255,0.0000021286778,0.0000072335188,0.000010830481,0.0000018456337,0.00024991654],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.998218,0.0006996028,0.00011646444,0.00018151932,0.00036585075,0.00041852752],"domain_scores_gemma":[0.97661144,0.013484294,0.0038193765,0.0014297578,0.0024176305,0.0022375],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025092843,0.00031103898,0.00021414344,0.00060798816,0.00042820963,0.0017335981,0.00033243466,0.0005432418,0.003968798],"category_scores_gemma":[0.018210253,0.000118832046,0.00032680665,0.00047703373,0.0007247798,0.0018277143,0.0010522512,0.00063369866,0.00030283767],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0022962932,0.0024700419,0.8683312,0.0002066922,0.00024077766,0.00044739706,0.0026397815,0.011004976,0.018421872,0.0066075306,0.0004970403,0.08683638],"study_design_scores_gemma":[0.00004694179,0.0016005761,0.97529376,0.000041554897,0.00012669268,0.00012554262,0.003772079,0.010066026,0.005561093,0.0025560176,0.0007609061,0.000048774797],"about_ca_topic_score_codex":0.001382538,"about_ca_topic_score_gemma":0.0012817351,"teacher_disagreement_score":0.003968798,"about_ca_system_score_codex":0.0006963338,"about_ca_system_score_gemma":0.0010860974,"threshold_uncertainty_score":0.013276994},"labels":[],"label_agreement":null},{"id":"W3111522454","doi":"","title":"The Service Quality and its Impact on Customer Satisfaction in Select Commercial Banks","year":2020,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Customer satisfaction; Service quality; Business; Profitability index; Marketing; Quality (philosophy); Loyalty business model; Reliability (semiconductor); Sample (material); Service (business); Competitive advantage; Empathy; Computer science; Psychology; Finance","score_opus":0.04883473947615703,"score_gpt":0.31052009940713676,"score_spread":0.26168535993097974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3111522454","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986909,0.00004714018,0.0000275919,0.00010194531,0.0000018356963,0.000003429686,0.00004576981,0.0000014278392,0.0010800548],"genre_scores_gemma":[0.9996959,0.000024246801,0.000012632174,0.000021126565,0.0000015861402,0.0000020703274,0.000026780108,5.205445e-7,0.00021526335],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991554,0.0003139321,0.000064232714,0.000043983815,0.00021533869,0.00020714095],"domain_scores_gemma":[0.9970085,0.0009455112,0.000739106,0.00005823484,0.0006097354,0.0006389606],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000564421,0.00009814282,0.00020231896,0.00053463987,0.0005567837,0.001041131,0.000109795605,0.00028906082,0.004832546],"category_scores_gemma":[0.002615344,0.00007997108,0.00022863154,0.0011202354,0.00038867682,0.0003116484,0.00041397603,0.0005200038,0.00045098248],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042903097,0.00046580003,0.9755938,0.00004516917,0.000040616465,0.00027008873,0.0033637749,0.0002608681,0.00067665905,0.00038738048,0.0009452275,0.017521633],"study_design_scores_gemma":[0.000007930753,0.0004168488,0.9907258,0.000016908341,0.000019284756,0.00024369071,0.0069389613,0.0006168242,0.0002081763,0.00011158144,0.00068552064,0.000008615346],"about_ca_topic_score_codex":0.006506109,"about_ca_topic_score_gemma":0.007068914,"teacher_disagreement_score":0.006506109,"about_ca_system_score_codex":0.0006882945,"about_ca_system_score_gemma":0.00054074504,"threshold_uncertainty_score":0.016166449},"labels":[],"label_agreement":null},{"id":"W3114409608","doi":"10.1108/jima-08-2020-0228","title":"Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks; the role of disruptive societal-level events","year":2020,"lang":"en","type":"article","venue":"Journal of Islamic marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"SERVQUAL; Service quality; Context (archaeology); Marketing; Customer satisfaction; Exploratory factor analysis; Islam; Quality (philosophy); Business; Service (business); Psychology","score_opus":0.04432504383828271,"score_gpt":0.2760874633558256,"score_spread":0.23176241951754292,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3114409608","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983718,0.000034384448,0.000092262446,0.0000863218,0.0000060565817,0.000004764286,0.000020355661,0.0000022796944,0.0013818352],"genre_scores_gemma":[0.9997682,0.000014200363,0.00003360929,0.000020242349,0.0000031994007,0.0000023360574,0.000015546048,7.1044616e-7,0.0001418939],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987208,0.0005461696,0.00008953635,0.000102183534,0.00033559694,0.00020563089],"domain_scores_gemma":[0.9913191,0.0038614552,0.002357674,0.0003539877,0.0007959226,0.0013118202],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001185653,0.0001292651,0.00013270213,0.0005030559,0.00044003667,0.0009422496,0.00017370374,0.00029625438,0.003588034],"category_scores_gemma":[0.0060107424,0.000099315585,0.00026952542,0.0004265536,0.0006191989,0.000321745,0.0005910134,0.0006566219,0.00023741514],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014037633,0.00016938237,0.98948497,0.00001378009,0.00002585078,0.000077533376,0.0013123198,0.0000768621,0.00037208144,0.00021987334,0.00012029832,0.007986592],"study_design_scores_gemma":[0.000002199478,0.00012617983,0.9967884,0.000010682972,0.00001007284,0.000050786814,0.002299745,0.00027759737,0.000120880024,0.00009648468,0.0002124426,0.0000044587605],"about_ca_topic_score_codex":0.00359166,"about_ca_topic_score_gemma":0.004324797,"teacher_disagreement_score":0.00359166,"about_ca_system_score_codex":0.0004997196,"about_ca_system_score_gemma":0.0006615155,"threshold_uncertainty_score":0.012003124},"labels":[],"label_agreement":null},{"id":"W3115808077","doi":"10.5267/j.uscm.2020.12.007","title":"Relationship between service recovery, customer satisfaction and customer loyalty: Empirical evidence from e-retailing","year":2020,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Loyalty business model; Customer retention; Customer delight; Service quality; Marketing; Customer advocacy; Customer equity; Loyalty; Structural equation modeling; Customer to customer; Service (business); Customer intelligence; Computer science","score_opus":0.10330455732997852,"score_gpt":0.30050229272949774,"score_spread":0.19719773539951924,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3115808077","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9972582,0.00022533796,0.0001300424,0.00013126823,0.00000215374,0.0000072171506,0.000047425867,0.0000011366149,0.002197166],"genre_scores_gemma":[0.9994746,0.00019347454,0.00006241049,0.00003457967,0.0000028863822,0.000002673184,0.00006173129,8.6118587e-7,0.00016685786],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998899,0.0004390534,0.00009346658,0.00009718801,0.00033697468,0.0001342396],"domain_scores_gemma":[0.98368984,0.010754569,0.002645904,0.000388246,0.0018650113,0.0006564733],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020502673,0.00013253292,0.0002040527,0.0009197807,0.0005152537,0.0009858895,0.00033354387,0.00032307068,0.002777489],"category_scores_gemma":[0.0083296,0.00011434853,0.00023006671,0.0018445336,0.0010532079,0.00079874095,0.0007084082,0.0005994141,0.00023029013],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015620003,0.0005275851,0.9638923,0.00018591771,0.000097728196,0.00017746315,0.0049940585,0.00028822696,0.00024682388,0.0012578485,0.00028418662,0.027891623],"study_design_scores_gemma":[0.000008442287,0.00029064764,0.9826555,0.000116241805,0.00006590683,0.0001719585,0.013132182,0.0011272469,0.0003842407,0.00048304052,0.0015513534,0.0000132525565],"about_ca_topic_score_codex":0.0084579345,"about_ca_topic_score_gemma":0.008599032,"teacher_disagreement_score":0.0084579345,"about_ca_system_score_codex":0.0005495308,"about_ca_system_score_gemma":0.0007333443,"threshold_uncertainty_score":0.01681739},"labels":[],"label_agreement":null},{"id":"W3119385073","doi":"10.1108/mip-08-2020-0346","title":"Factors affecting customer satisfaction on online shopping holiday","year":2021,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":105,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University; Université du Québec à Chicoutimi","funders":"","keywords":"Marketing; Business; Customer satisfaction; Advertising; Service quality; Originality; Product (mathematics); China; Quality (philosophy); Service (business); Psychology","score_opus":0.07436974215567006,"score_gpt":0.3088131508505844,"score_spread":0.23444340869491437,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3119385073","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9988387,0.00003235936,0.000036188783,0.000039522292,0.0000027879937,0.000009312645,0.00006903421,0.0000029659648,0.0009690848],"genre_scores_gemma":[0.99967027,0.000019050092,0.00003856704,0.000018007597,0.000002859219,0.000004372451,0.00007944332,9.66821e-7,0.00016652136],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993436,0.00017897558,0.00006195444,0.000049489485,0.00021552411,0.0001505007],"domain_scores_gemma":[0.9953229,0.0011688459,0.0015872248,0.00016256604,0.000803544,0.0009550078],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007024003,0.00016257836,0.00022409564,0.00066440646,0.00058220426,0.0010625897,0.0002474937,0.00027385034,0.0047887885],"category_scores_gemma":[0.0034192412,0.000090937574,0.0005290925,0.0010453241,0.0003971393,0.00041638158,0.00047642665,0.00046361558,0.00027634014],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019585367,0.00026624318,0.9884058,0.00003426086,0.000045647157,0.00008045995,0.000743129,0.000087448796,0.00035696616,0.00006352795,0.00032541808,0.009395241],"study_design_scores_gemma":[0.0000023066493,0.00009166499,0.99814105,0.000004548263,0.000009687528,0.000025636506,0.0013239199,0.00016721645,0.000064170796,0.000016973629,0.00014877788,0.000004046918],"about_ca_topic_score_codex":0.007692699,"about_ca_topic_score_gemma":0.009285601,"teacher_disagreement_score":0.007692699,"about_ca_system_score_codex":0.0005171305,"about_ca_system_score_gemma":0.00051606516,"threshold_uncertainty_score":0.01602006},"labels":[],"label_agreement":null},{"id":"W3119721337","doi":"10.1016/j.annals.2020.103135","title":"When customers like preferential recovery (and when not)?","year":2021,"lang":"en","type":"article","venue":"Annals of Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service recovery; Tourism; Perception; Business; Service (business); Mediation; Similarity (geometry); Moderated mediation; Interpersonal communication; Marketing; Psychology; Social psychology; Service quality; Political science; Computer science","score_opus":0.17514483919311552,"score_gpt":0.3717091053049116,"score_spread":0.19656426611179606,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3119721337","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.67420703,0.0021742184,0.0014954511,0.22028655,0.0010351986,0.000044231423,0.00036397087,0.000068391426,0.10032502],"genre_scores_gemma":[0.98980826,0.00043093905,0.0002504404,0.0064580604,0.00014226847,0.000008609165,0.000045265835,0.000020145813,0.0028360384],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99741745,0.00096527993,0.0000986651,0.0001690436,0.00043125608,0.0009182914],"domain_scores_gemma":[0.99072266,0.0024910609,0.0021638945,0.00052858365,0.002160247,0.0019336573],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00498581,0.00010194363,0.00028500147,0.00043776922,0.0019248081,0.0057216818,0.00062631175,0.0030402406,0.013175608],"category_scores_gemma":[0.023437636,0.00020294882,0.00028907182,0.0008722778,0.0035400956,0.0071897362,0.00096327194,0.003923099,0.0018607724],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019283348,0.00080028287,0.3283246,0.00030618845,0.00021896642,0.00094244804,0.026074335,0.0005418035,0.001226144,0.07826948,0.18071851,0.38064897],"study_design_scores_gemma":[0.00017223164,0.00036970302,0.47266564,0.0006709919,0.00017742607,0.0018389045,0.29406857,0.0019283115,0.0015730693,0.09118025,0.13503218,0.00032271544],"about_ca_topic_score_codex":0.009000864,"about_ca_topic_score_gemma":0.023255877,"teacher_disagreement_score":0.013175608,"about_ca_system_score_codex":0.0020610413,"about_ca_system_score_gemma":0.0028046973,"threshold_uncertainty_score":0.0440768},"labels":[],"label_agreement":null},{"id":"W3120289397","doi":"10.5267/j.msl.2020.12.013","title":"Considering business perception in assessing e-service quality in the Jordanian government","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Government (linguistics); Thriving; Service quality; Quality (philosophy); Perception; Business; Service (business); Perspective (graphical); E-Government; Government sector; Knowledge management; Marketing; Computer science; Process management; Information and Communications Technology; Psychology; Economics; Private sector; Artificial intelligence; World Wide Web","score_opus":0.03837352122926169,"score_gpt":0.283833218851773,"score_spread":0.2454596976225113,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3120289397","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99250305,0.00022191198,0.0008442697,0.0006198657,0.000012651755,0.000035739064,0.000039488412,0.0000060999987,0.005716961],"genre_scores_gemma":[0.9989484,0.0001123948,0.00043959363,0.00008969351,0.0000044396998,0.000010924571,0.00002606976,0.0000013415613,0.00036722852],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99740285,0.0012706106,0.00021516938,0.00008307616,0.0007060685,0.00032216363],"domain_scores_gemma":[0.99544215,0.0013416063,0.0009250668,0.000098296965,0.0016161356,0.0005766995],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0042377627,0.00015847823,0.00018376845,0.0012903172,0.00074718014,0.0023166642,0.00022033582,0.00045611523,0.00260245],"category_scores_gemma":[0.0066961045,0.000109078785,0.0003897216,0.0010035927,0.0006927813,0.0011563413,0.0009660213,0.0006309536,0.0003078229],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016162671,0.0004403999,0.89555746,0.00019412082,0.000058047382,0.00038434894,0.02253074,0.0007236737,0.0015241913,0.0021548902,0.0013187632,0.07495169],"study_design_scores_gemma":[0.000011404554,0.00057126925,0.86239487,0.00022711066,0.000045485245,0.0004265462,0.12280261,0.0038837919,0.0012619816,0.00079308916,0.0075380374,0.00004381801],"about_ca_topic_score_codex":0.006660746,"about_ca_topic_score_gemma":0.007957582,"teacher_disagreement_score":0.006660746,"about_ca_system_score_codex":0.001156702,"about_ca_system_score_gemma":0.0015341939,"threshold_uncertainty_score":0.022411644},"labels":[],"label_agreement":null},{"id":"W3120346329","doi":"10.1177/0306307020942461","title":"When “trust” becomes more or less salient for alliance performance? Contextual effects of mutual influence, international scope, and coopetition","year":2021,"lang":"en","type":"article","venue":"Journal of General Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Coopetition; Alliance; Business; Salient; International business; Scope (computer science); Industrial organization; Rivalry; Embeddedness; Relational capital; Marketing; Game theory; Intellectual capital; Political science; Economics; Microeconomics; Management; Sociology","score_opus":0.019664506821820645,"score_gpt":0.26365200795561067,"score_spread":0.24398750113379003,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3120346329","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99540114,0.00011402983,0.00021785327,0.00019603738,0.000005404034,0.000006089254,0.000010902942,0.0000031350894,0.0040453062],"genre_scores_gemma":[0.99988055,0.000022822655,0.000041113388,0.000008914513,0.000002462086,0.0000014620762,0.0000047285785,8.8662244e-7,0.000036994483],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99747014,0.0012533916,0.00018984026,0.0002960955,0.0003594587,0.00043108477],"domain_scores_gemma":[0.98061395,0.007878762,0.0065497127,0.0015474113,0.0008101398,0.0026000657],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022445985,0.00014138155,0.00032618846,0.000670981,0.0008792505,0.0024027,0.0003011901,0.0005586836,0.002112251],"category_scores_gemma":[0.017390056,0.00019306253,0.000291068,0.0007833395,0.0025438282,0.0017913841,0.0022047907,0.0009463211,0.000105160885],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045520245,0.00036181643,0.9391647,0.000117831885,0.00025482703,0.00052646827,0.019694982,0.0006646283,0.004382178,0.0071933735,0.00019116465,0.026992833],"study_design_scores_gemma":[0.0000067530204,0.0001235002,0.98842585,0.000025957577,0.00004506397,0.00010359452,0.008441104,0.00035028197,0.00023372874,0.0017229468,0.00050531316,0.00001588219],"about_ca_topic_score_codex":0.003359558,"about_ca_topic_score_gemma":0.005870863,"teacher_disagreement_score":0.003359558,"about_ca_system_score_codex":0.00070483604,"about_ca_system_score_gemma":0.0009094151,"threshold_uncertainty_score":0.011870682},"labels":[],"label_agreement":null},{"id":"W3121172324","doi":"","title":"Factors Determining the Quality of the Business Relationships between Korean Exporting Firms and Their Canadian Counterparts","year":2000,"lang":"en","type":"article","venue":"국제경영연구","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Notice; Business; Database transaction; Context (archaeology); Positive relationship; Survey data collection; Transaction cost; Investment (military); Marketing; Industrial organization; Psychology; Social psychology; Political science; Finance","score_opus":0.10225386919249892,"score_gpt":0.2718833503258128,"score_spread":0.1696294811333139,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121172324","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984724,0.000062334715,0.000024513876,0.00006327765,0.0000017108933,0.000004057054,0.000043427506,6.7488713e-7,0.0013276296],"genre_scores_gemma":[0.9996043,0.000048577167,0.000035356992,0.000011360962,7.4727e-7,0.000001361288,0.000051579114,4.461519e-7,0.00024631745],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99924624,0.00012828296,0.00005694249,0.000079457575,0.00025435563,0.00023481465],"domain_scores_gemma":[0.9949163,0.0006838803,0.0018262115,0.0001817811,0.0011445158,0.0012472749],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007811457,0.00015569334,0.00016200008,0.0007521861,0.001790091,0.0017321563,0.00024403915,0.00018231689,0.0022160588],"category_scores_gemma":[0.005787082,0.00009954674,0.00013064504,0.0014853807,0.00086176454,0.0005527154,0.00074274,0.00040100695,0.000113387585],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000058243608,0.000032867305,0.9854079,0.000016267268,0.000025039612,0.0001887876,0.0057660844,0.00005607973,0.00043472918,0.00042269542,0.0001868745,0.0074043893],"study_design_scores_gemma":[0.0000019884503,0.000020520765,0.9866412,0.00000942297,0.000009577103,0.00007592521,0.012273649,0.00006654119,0.0000713437,0.0000436404,0.0007780192,0.000008141325],"about_ca_topic_score_codex":0.54785675,"about_ca_topic_score_gemma":0.7379073,"teacher_disagreement_score":0.45214325,"about_ca_system_score_codex":0.0040934687,"about_ca_system_score_gemma":0.003284038,"threshold_uncertainty_score":0.90961206},"labels":[],"label_agreement":null},{"id":"W3121222338","doi":"10.2139/ssrn.2435185","title":"Enhancing Transparency of the Research Process to Increase Accuracy of Findings: A Guide for Relationship Researchers","year":2014,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Transparency (behavior); Process (computing); Process management; Computer science; Data science; Process engineering; Business; Engineering; Computer security","score_opus":0.0840884502434039,"score_gpt":0.3769581562434152,"score_spread":0.29286970600001133,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121222338","genre_codex":"methods","genre_gemma":"methods","domain_codex":"methods","domain_gemma":"reproducibility","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":"reproducibility","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.009704248,0.0058599757,0.8316562,0.090113446,0.0030064066,0.029431025,0.00076153537,0.009302877,0.02016421],"genre_scores_gemma":[0.01371035,0.0018598302,0.9585806,0.0047026,0.0004209456,0.017033793,0.00017604261,0.00086449436,0.0026512765],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.38267836,0.48894167,0.066088304,0.007098515,0.05165671,0.0035363608],"domain_scores_gemma":[0.09330313,0.6869172,0.025861751,0.061030988,0.12460563,0.00828135],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.5416153,0.002933787,0.00477936,0.015276643,0.008568484,0.024232522,0.0102889715,0.011808835,0.0064499783],"category_scores_gemma":[0.66164064,0.006203579,0.004111265,0.008909164,0.01621005,0.023638893,0.014104606,0.024785541,0.008026624],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006191501,0.0020345515,0.0042696185,0.009685092,0.00036851017,0.0015521867,0.14019324,0.0017033353,0.011536709,0.033149965,0.14280982,0.65207785],"study_design_scores_gemma":[0.002104188,0.0014467012,0.013145484,0.025107706,0.00077899446,0.0036563599,0.078104734,0.013861609,0.024253495,0.22679329,0.60896873,0.0017787135],"about_ca_topic_score_codex":0.0042018467,"about_ca_topic_score_gemma":0.012840499,"teacher_disagreement_score":0.4583847,"about_ca_system_score_codex":0.0077629457,"about_ca_system_score_gemma":0.063267775,"threshold_uncertainty_score":0.56526995},"labels":[],"label_agreement":null},{"id":"W3121478278","doi":"","title":"A Systematic Review of Brand Transgression, Service Failure Recovery and Product-Harm Crisis: Integration and Guiding Insights","year":2019,"lang":"en","type":"review","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Harm; Phenomenon; Conceptual framework; Product (mathematics); Service (business); Field (mathematics); Sociology; Process (computing); Political science; Epistemology; Public relations; Marketing; Business; Social science; Computer science; Law","score_opus":0.032447243244934906,"score_gpt":0.28394718541820135,"score_spread":0.25149994217326643,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121478278","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00070499675,0.997823,0.00020087011,0.00040940064,0.00014463303,0.00013197817,0.0001610502,0.000005048795,0.00041899478],"genre_scores_gemma":[0.0068434337,0.99120694,0.00078630203,0.0005612929,0.00008471783,0.00022558244,0.00014104247,0.0000041335275,0.00014661707],"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","domain_scores_codex":[0.9900511,0.003412299,0.003520854,0.0007426809,0.0019969111,0.0002761245],"domain_scores_gemma":[0.95636934,0.031610172,0.006058697,0.0007522082,0.004757844,0.0004516407],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01204114,0.0013356978,0.0039843833,0.021717085,0.0010716981,0.0036403392,0.0017854738,0.00197947,0.003460122],"category_scores_gemma":[0.055658236,0.00093761337,0.003545238,0.019724682,0.0012177089,0.0038713783,0.0020101375,0.0013328437,0.00039983675],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000093941766,0.000027858576,0.0013027532,0.8258344,0.0027706393,0.00025041561,0.0010203941,0.000110645175,0.00032084298,0.0016124847,0.0062215845,0.160434],"study_design_scores_gemma":[0.00004446518,0.00010895618,0.004957645,0.8984923,0.013123749,0.00052787724,0.001213521,0.00006455175,0.00021216388,0.00091693224,0.08030216,0.000035636658],"about_ca_topic_score_codex":0.0078074993,"about_ca_topic_score_gemma":0.032993674,"teacher_disagreement_score":0.021717085,"about_ca_system_score_codex":0.0039857686,"about_ca_system_score_gemma":0.022119332,"threshold_uncertainty_score":0.06368035},"labels":[],"label_agreement":null},{"id":"W3121607575","doi":"10.1111/1911-3846.12282","title":"Getting to Know You: Trust Formation in New Interfirm Relationships and the Consequences for Investments in Management Control and the Collaboration","year":2016,"lang":"en","type":"article","venue":"Contemporary Accounting Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Delegation; Control (management); Autonomy; Supplier relationship management; Marketing; Supply chain; Supply chain management; Economics; Management","score_opus":0.07570524909919167,"score_gpt":0.3261847888436019,"score_spread":0.25047953974441023,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121607575","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9954491,0.00004720666,0.0005302106,0.00020381155,0.0000034578143,0.000008404873,0.000007615253,0.000002868409,0.003747367],"genre_scores_gemma":[0.99970347,0.000016382486,0.000081782324,0.000011566204,0.0000014644963,0.000002552386,0.0000041427024,6.67973e-7,0.00017796295],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9961041,0.0019950068,0.00022051384,0.00025878398,0.00072428613,0.0006972065],"domain_scores_gemma":[0.9518331,0.02210883,0.014663482,0.0027082209,0.0024773777,0.006208977],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038376134,0.00017241613,0.00026842166,0.0005848483,0.0013397838,0.0035826627,0.00039937202,0.00087512913,0.0048930896],"category_scores_gemma":[0.024648067,0.00024158681,0.00024998002,0.0005204106,0.0019086157,0.0021223894,0.0024252408,0.0015377516,0.00023207243],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010568937,0.0021843822,0.88855594,0.00013835836,0.0001910152,0.0012043348,0.028895007,0.0024293733,0.0055366023,0.017339814,0.00066322647,0.051804963],"study_design_scores_gemma":[0.00006715857,0.0008124782,0.948963,0.00009208757,0.00012150274,0.0004964775,0.027991764,0.0053377454,0.002575118,0.011109916,0.0023558673,0.00007690404],"about_ca_topic_score_codex":0.004379907,"about_ca_topic_score_gemma":0.0040937015,"teacher_disagreement_score":0.0048930896,"about_ca_system_score_codex":0.0016311668,"about_ca_system_score_gemma":0.0012446458,"threshold_uncertainty_score":0.0202955},"labels":[],"label_agreement":null},{"id":"W3121676795","doi":"10.1108/14635771211224509","title":"The impact of company learning and growth capabilities on the customer‐related performance","year":2012,"lang":"en","type":"article","venue":"Benchmarking An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Balanced scorecard; Business; Service (business); Knowledge management; Customer retention; Originality; Customer advocacy; Sample (material); Marketing; Process management; Computer science; Service quality","score_opus":0.021448167848932737,"score_gpt":0.28140134926066895,"score_spread":0.25995318141173623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121676795","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99478006,0.00010644153,0.0001614239,0.00011693113,0.000002216615,0.000008929961,0.000047604863,0.000005612496,0.004770776],"genre_scores_gemma":[0.99982005,0.000019219566,0.0000447165,0.0000058707324,0.00000213793,0.0000018544994,0.000020931097,6.8189007e-7,0.00008447034],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980901,0.0007105614,0.00011285339,0.00014457147,0.00049948867,0.00044244863],"domain_scores_gemma":[0.96948045,0.016080022,0.006518361,0.00069415226,0.0025200038,0.0047069923],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016837969,0.00029973892,0.00018946017,0.0012181259,0.00034386537,0.002206974,0.00025460776,0.00043175044,0.0037488649],"category_scores_gemma":[0.011296076,0.00007993434,0.00023605228,0.0010879879,0.00075339084,0.0011556552,0.0013106469,0.0008048916,0.0004031805],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026921422,0.0004436893,0.9618512,0.000054565346,0.00012206851,0.00024042594,0.00053676247,0.0020826478,0.0009132187,0.0009087267,0.00025656354,0.032320887],"study_design_scores_gemma":[0.0000065324684,0.00038039015,0.9934629,0.000030930514,0.000043095057,0.00013103183,0.0014217293,0.0028175653,0.0008228923,0.00044579332,0.00041979316,0.000017275386],"about_ca_topic_score_codex":0.0028627317,"about_ca_topic_score_gemma":0.003340169,"teacher_disagreement_score":0.0037488649,"about_ca_system_score_codex":0.0009140439,"about_ca_system_score_gemma":0.0010567447,"threshold_uncertainty_score":0.012541175},"labels":[],"label_agreement":null},{"id":"W3121901138","doi":"","title":"The Emotional Consequences of Donation Opportunities","year":2014,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Canadian Institute for Advanced Research; University of British Columbia","funders":"","keywords":"Donation; Download; Affect (linguistics); Sample (material); Population; Developing country; Social psychology; Business; Advertising; Psychology; Marketing; Demographic economics; Political science; Medicine; Economic growth; Economics; Environmental health; Law; World Wide Web","score_opus":0.0316509167446784,"score_gpt":0.2461016459210306,"score_spread":0.2144507291763522,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3121901138","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.980004,0.00026086695,0.00018775374,0.000942532,0.00007834253,0.000009236469,0.000042912037,0.0000053218832,0.018469075],"genre_scores_gemma":[0.9983181,0.00015758,0.000056397268,0.00021179485,0.000039885992,0.000006425619,0.000024246565,0.0000025572392,0.0011830725],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99840975,0.00088661484,0.000052226955,0.00006549647,0.00026589364,0.00031993713],"domain_scores_gemma":[0.9931512,0.0026304782,0.0018171367,0.0004131339,0.00045985178,0.0015282421],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019260626,0.0001709,0.00023775086,0.00036070452,0.000978282,0.0018453484,0.00016522495,0.0005570358,0.006442997],"category_scores_gemma":[0.010731659,0.000099373654,0.0002360037,0.00029839456,0.0010101921,0.00058110245,0.0019024813,0.0011515811,0.0005121805],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0033037446,0.0026012345,0.63955444,0.00049277546,0.0005471825,0.003166111,0.05473203,0.0016073495,0.013562058,0.014718779,0.013302979,0.2524114],"study_design_scores_gemma":[0.00004678666,0.00065132236,0.9393478,0.00013667232,0.000090239046,0.0010687255,0.04014566,0.0004404177,0.0009525105,0.004619074,0.012441321,0.000059354978],"about_ca_topic_score_codex":0.00047193404,"about_ca_topic_score_gemma":0.00087850104,"teacher_disagreement_score":0.006442997,"about_ca_system_score_codex":0.00034344208,"about_ca_system_score_gemma":0.00026320945,"threshold_uncertainty_score":0.021553934},"labels":[],"label_agreement":null},{"id":"W3122210121","doi":"","title":"A Framework for Understanding Golfing Visitors to a Destination","year":2008,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island","funders":"","keywords":"Tourism; Market segmentation; Marketing; Business; Selection (genetic algorithm); Value (mathematics); Advertising; Geography; Computer science","score_opus":0.05740828950519138,"score_gpt":0.2861774789423097,"score_spread":0.22876918943711833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3122210121","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.28299555,0.0060805674,0.31472424,0.02317081,0.00048321064,0.0012711943,0.0016645881,0.00037307735,0.36923677],"genre_scores_gemma":[0.87729746,0.002153127,0.111383416,0.00077308365,0.00009201522,0.00061420933,0.00069126,0.0000391118,0.0069562434],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99909425,0.0005101576,0.00005266573,0.000098621764,0.00011190347,0.00013242272],"domain_scores_gemma":[0.99914396,0.00037520312,0.00012635927,0.000047246285,0.00013753973,0.00016960029],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016464957,0.0007552864,0.00045062107,0.0030881632,0.0024476654,0.0050211498,0.0013999369,0.0015792489,0.0051788334],"category_scores_gemma":[0.0026150083,0.00023689079,0.00082297623,0.0026216416,0.004987345,0.0059108697,0.0024272685,0.0019545616,0.00057715253],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025198578,0.00009072661,0.009289372,0.00017701919,0.000022329963,0.00076849427,0.058972757,0.0023856035,0.0006442889,0.8968913,0.004119002,0.026613839],"study_design_scores_gemma":[0.00003278649,0.00013947334,0.01831702,0.0007236206,0.00004218325,0.0013198203,0.15329523,0.013715855,0.00024566197,0.6184804,0.19360238,0.00008551706],"about_ca_topic_score_codex":0.02563347,"about_ca_topic_score_gemma":0.016372971,"teacher_disagreement_score":0.02563347,"about_ca_system_score_codex":0.0025210213,"about_ca_system_score_gemma":0.0027381943,"threshold_uncertainty_score":0.050968528},"labels":[],"label_agreement":null},{"id":"W3122497319","doi":"10.5539/ibr.v6n4p89","title":"Building Telecoms Service Quality for Brand Loyalty","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Context (archaeology); Competitor analysis; Service (business); Service quality; Loyalty; Quality (philosophy); Loyalty business model; Extant taxon; Service provider; Service guarantee; Brand loyalty; Service design; Advertising","score_opus":0.11889832611038245,"score_gpt":0.4039206237282779,"score_spread":0.28502229761789544,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3122497319","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7329541,0.0034072006,0.03289226,0.022658354,0.0002248984,0.00040416655,0.00014766213,0.0001860796,0.20712523],"genre_scores_gemma":[0.9924508,0.00046394917,0.0052962713,0.00042451726,0.000030370911,0.00002705829,0.000022352498,0.000011420023,0.0012732173],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99708194,0.0011514629,0.00011158269,0.0002443956,0.0006609685,0.0007496371],"domain_scores_gemma":[0.9922685,0.0025978582,0.0016583899,0.00039659216,0.0017056256,0.0013730774],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003776976,0.0003873559,0.0005228093,0.0023431021,0.0021629722,0.007933373,0.0007310441,0.0015224657,0.007950245],"category_scores_gemma":[0.00841079,0.00037161863,0.00078041805,0.0020747138,0.0033547524,0.005350171,0.004109972,0.002378626,0.0007901309],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033758415,0.0015760972,0.22499408,0.0012142805,0.00031378202,0.0005983386,0.01110638,0.0049183387,0.004563723,0.3420601,0.0067516705,0.40156558],"study_design_scores_gemma":[0.00015051168,0.0022306715,0.61052454,0.0033086594,0.0008408745,0.00091269275,0.044399556,0.030261466,0.006782757,0.23269805,0.067669086,0.00022115314],"about_ca_topic_score_codex":0.008712068,"about_ca_topic_score_gemma":0.013190502,"teacher_disagreement_score":0.008712068,"about_ca_system_score_codex":0.0047202418,"about_ca_system_score_gemma":0.0061467024,"threshold_uncertainty_score":0.034247875},"labels":[],"label_agreement":null},{"id":"W3122582027","doi":"10.2139/ssrn.2911099","title":"Modeling Reward Expiry for Loyalty Programs in a Competitive Market","year":2016,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ontario Institute of Technology; Toronto Metropolitan University","funders":"","keywords":"Business; Loyalty; Marketing; Loyalty business model; Industrial organization; Advertising","score_opus":0.03082783661088705,"score_gpt":0.2515831599310615,"score_spread":0.22075532332017445,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3122582027","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.919547,0.00081886124,0.06732575,0.0023707012,0.00010251675,0.00013998407,0.0004920433,0.000280643,0.008922526],"genre_scores_gemma":[0.9826827,0.00018698399,0.005723033,0.00009930777,0.000030578052,0.00007321588,0.00020897122,0.00006459159,0.010930629],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.999027,0.0003630885,0.000029298737,0.00016174691,0.00007220212,0.0003467378],"domain_scores_gemma":[0.9875246,0.010134938,0.00063274265,0.00015091778,0.0006346899,0.0009220867],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046010776,0.0009626118,0.0019968648,0.0013440743,0.001215642,0.0029285527,0.0027990749,0.0045624543,0.008931878],"category_scores_gemma":[0.016952554,0.001494727,0.0013125801,0.00094075076,0.0013723536,0.0024811435,0.001319051,0.00436865,0.00064555876],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025052886,0.0002336315,0.0032364356,0.00002842327,0.00002422765,0.000070619295,0.00006594456,0.98319364,0.00012836388,0.009156901,0.0006858238,0.0029254407],"study_design_scores_gemma":[0.000013203063,0.000023246155,0.00027094482,0.000003142172,0.000007722842,0.0000037293478,0.000020205163,0.99870193,0.00002543016,0.00086224894,0.000063681255,0.000004466404],"about_ca_topic_score_codex":0.09783979,"about_ca_topic_score_gemma":0.06469054,"teacher_disagreement_score":0.09783979,"about_ca_system_score_codex":0.005229246,"about_ca_system_score_gemma":0.004355226,"threshold_uncertainty_score":0.19454056},"labels":[],"label_agreement":null},{"id":"W3123104763","doi":"","title":"A Note on Willingness to Spend and Customer Lifetime Value for Firms with Limited Capacity","year":2011,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Customer equity; Customer lifetime value; Business; Customer retention; Customer profitability; Customer to customer; Marketing; Customer advocacy; Cash; Microeconomics; Economics; Finance; Service (business)","score_opus":0.03413596869693971,"score_gpt":0.2485216801139017,"score_spread":0.21438571141696197,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123104763","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.71400726,0.012602819,0.058258116,0.029803865,0.00025229264,0.00009247467,0.000866712,0.000088346045,0.18402807],"genre_scores_gemma":[0.994375,0.0010673504,0.0012910777,0.00031485953,0.000099808865,0.000022179483,0.0001207275,0.000019777002,0.002689335],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9985454,0.000519355,0.00007218239,0.00020037379,0.0002563878,0.00040637483],"domain_scores_gemma":[0.96399516,0.02839442,0.0034997123,0.0015312276,0.0012324553,0.0013469927],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024424538,0.00038507575,0.0006758303,0.00137162,0.000922791,0.0036471093,0.0012888003,0.0018027244,0.010334022],"category_scores_gemma":[0.019350745,0.00033599287,0.0010339578,0.0025623243,0.003497364,0.00968995,0.0021480795,0.004071112,0.0003725512],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00023503885,0.0001616004,0.062603995,0.00021122723,0.00014880626,0.00094242423,0.0014865783,0.03940146,0.0007494329,0.85041386,0.0058037937,0.037841827],"study_design_scores_gemma":[0.000045050154,0.00031832428,0.07759441,0.00035419085,0.00016534766,0.001269226,0.0028887447,0.07195117,0.00092470733,0.82626283,0.01798541,0.00024053355],"about_ca_topic_score_codex":0.008312543,"about_ca_topic_score_gemma":0.00776267,"teacher_disagreement_score":0.010334022,"about_ca_system_score_codex":0.0034665635,"about_ca_system_score_gemma":0.0010474809,"threshold_uncertainty_score":0.034570754},"labels":[],"label_agreement":null},{"id":"W3123488478","doi":"10.2308/accr.2009.84.6.1781","title":"Who Really Matters? Revenue Implications of Stakeholder Satisfaction in a Health Insurance Company","year":2009,"lang":"en","type":"article","venue":"The Accounting Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Stakeholder; Revenue; Business; Quarter (Canadian coin); Stakeholder analysis; Marketing; Patient satisfaction; Stakeholder theory; Customer satisfaction; Actuarial science; Public relations; Finance","score_opus":0.057185157000544565,"score_gpt":0.30546676990050875,"score_spread":0.2482816128999642,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123488478","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970867,0.000103203616,0.00020682014,0.00062210613,0.0000054034667,0.000007213694,0.000050168368,0.0000014314102,0.0019169481],"genre_scores_gemma":[0.9998486,0.000018441018,0.000026731555,0.000028725251,0.0000060230464,0.0000015330473,0.000023005154,3.3986962e-7,0.00004662951],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99609286,0.0021964004,0.00026327273,0.00017754866,0.00080667925,0.00046332926],"domain_scores_gemma":[0.9584354,0.01863635,0.015436743,0.00042567903,0.0045563676,0.0025093984],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0056975107,0.00010288861,0.00023951552,0.00091534725,0.0007368852,0.0014914214,0.00029454206,0.0003135196,0.002099727],"category_scores_gemma":[0.022507733,0.000084815896,0.00032270254,0.0012267056,0.00074894703,0.0009012132,0.0012526714,0.00065232115,0.00013076344],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015696138,0.00015488466,0.9885526,0.00002636098,0.000044675195,0.00020147704,0.0009800361,0.00035899156,0.00019328242,0.00050336134,0.00040122203,0.008426227],"study_design_scores_gemma":[0.00000651206,0.00020742873,0.99254143,0.000022343947,0.000031409178,0.00015896198,0.004151696,0.0016913438,0.00028760315,0.00037363087,0.00051660807,0.000011045129],"about_ca_topic_score_codex":0.0043748636,"about_ca_topic_score_gemma":0.0052688858,"teacher_disagreement_score":0.0056975107,"about_ca_system_score_codex":0.0011811547,"about_ca_system_score_gemma":0.00095158454,"threshold_uncertainty_score":0.030131638},"labels":[],"label_agreement":null},{"id":"W3123600961","doi":"10.1509/jmkg.71.1.067","title":"A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics","year":2007,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":275,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Loyalty business model; Loyalty; Customer delight; Customer retention; Situational ethics; Customer equity; Psychology; Service quality; Social psychology; Service (business)","score_opus":0.01988364962783605,"score_gpt":0.2662781977308533,"score_spread":0.24639454810301725,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123600961","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991066,0.00004662304,0.0002120792,0.000055086093,0.000003492399,0.000010285604,0.00023409838,0.000003908013,0.00032793256],"genre_scores_gemma":[0.99893147,0.000037223177,0.0001977935,0.000021743666,0.0000054885863,0.00002126314,0.00045467453,0.0000018740144,0.00032855367],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987907,0.0005897654,0.00006257739,0.00010590892,0.00021218327,0.0002388156],"domain_scores_gemma":[0.9900974,0.0031951584,0.0028975972,0.0007062601,0.0015284431,0.0015751002],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028587324,0.0002370388,0.0002699222,0.00089999416,0.0008473618,0.0007044929,0.00044870056,0.0004996646,0.0027879395],"category_scores_gemma":[0.0085238265,0.00023826394,0.0006135961,0.0013270166,0.00037426682,0.00074038847,0.0007357453,0.000910301,0.00042699598],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020382118,0.00022244222,0.9951279,0.0000067966835,0.00007126169,0.000038298767,0.00042606043,0.000114792965,0.00027366888,0.00009982168,0.0001453647,0.0032696608],"study_design_scores_gemma":[0.000007429776,0.00048080392,0.9973295,0.000007660251,0.000050535244,0.000045488905,0.00049466884,0.0010306969,0.00019893174,0.00004967345,0.00029480166,0.0000097517],"about_ca_topic_score_codex":0.03810245,"about_ca_topic_score_gemma":0.036982954,"teacher_disagreement_score":0.03810245,"about_ca_system_score_codex":0.00086394284,"about_ca_system_score_gemma":0.0015797513,"threshold_uncertainty_score":0.07576132},"labels":[],"label_agreement":null},{"id":"W3123645132","doi":"","title":"The Use of Random Coefficient Modeling for Understanding and Predicting Job Performance Ratings: An Application with Field Data","year":2011,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; University of Alberta; University of Calgary","funders":"","keywords":"Variance (accounting); Conscientiousness; Job performance; Econometrics; Confirmatory factor analysis; Psychology; Common-method variance; Statistics; Social psychology; Job satisfaction; Mathematics; Structural equation modeling; Big Five personality traits; Business; Personality; Accounting","score_opus":0.11061750426868466,"score_gpt":0.26349231295493286,"score_spread":0.1528748086862482,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123645132","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.020419357,0.00016873039,0.97695595,0.0002603164,0.000050691433,0.00047775154,0.00022773206,0.00037794912,0.0010616381],"genre_scores_gemma":[0.26313108,0.00032860917,0.7326014,0.00017528996,0.00008196306,0.0022587625,0.00052303006,0.00017814414,0.00072162796],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9332811,0.05587033,0.0017512583,0.0047004684,0.0039290907,0.00046766247],"domain_scores_gemma":[0.72247285,0.24532829,0.010312575,0.015037839,0.0064673563,0.0003810667],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0709203,0.0022308603,0.0018921078,0.0051831612,0.0013801175,0.0022304526,0.0034627754,0.0019240892,0.0029213142],"category_scores_gemma":[0.21885306,0.0014712709,0.0037610054,0.0056774537,0.0019253698,0.002829762,0.0017415804,0.003725151,0.0010589992],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005089855,0.0009227899,0.18821242,0.0013940105,0.0029986058,0.00084140693,0.009868522,0.15816042,0.002570977,0.16087954,0.010338942,0.4633034],"study_design_scores_gemma":[0.00023693437,0.0010858115,0.03581206,0.00071305654,0.0005203261,0.000954693,0.0017432083,0.80737823,0.0027282282,0.13716419,0.011289684,0.00037353937],"about_ca_topic_score_codex":0.01027911,"about_ca_topic_score_gemma":0.009415097,"teacher_disagreement_score":0.0709203,"about_ca_system_score_codex":0.0017703411,"about_ca_system_score_gemma":0.0021281252,"threshold_uncertainty_score":0.37506688},"labels":[],"label_agreement":null},{"id":"W3123795973","doi":"10.1016/j.jretai.2013.01.001","title":"Engaging Dissatisfied Retail Employees to Voice Promotive Ideas:The Role of Continuance Commitment","year":2013,"lang":"en","type":"article","venue":"Research Portal (King's College London)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Continuance; Business; Active listening; Service (business); Perceived organizational support; Work (physics); Marketing; Employee voice; Public relations; Organizational commitment; Psychology; Social psychology","score_opus":0.0406352985674075,"score_gpt":0.30706081383679884,"score_spread":0.26642551526939134,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123795973","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9814527,0.00046602054,0.0005364626,0.0022042212,0.00002680878,0.000024212904,0.000009992968,0.000014390904,0.015265122],"genre_scores_gemma":[0.9990087,0.0001305495,0.00014964235,0.0001270083,0.000005611928,0.000012034384,0.000005279506,0.000003943878,0.0005572431],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975541,0.0016725995,0.00005284869,0.0001432595,0.00023457491,0.00034260697],"domain_scores_gemma":[0.9841107,0.009725376,0.0016172592,0.000712057,0.0006721302,0.0031624984],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040311893,0.00015890827,0.00020654789,0.00053967786,0.0012831618,0.0046013487,0.00066610717,0.0011803911,0.0043764235],"category_scores_gemma":[0.0141212,0.0002573588,0.00023034589,0.00036578978,0.0024026176,0.0016184271,0.001978756,0.001674365,0.00027745316],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018671404,0.005413111,0.4984807,0.00047053205,0.00022766183,0.0012327651,0.17069931,0.0007546854,0.006923108,0.026841065,0.0036810117,0.28340882],"study_design_scores_gemma":[0.00015228115,0.0011786754,0.7973832,0.0005705799,0.00014462252,0.000650141,0.17098455,0.0027473352,0.0010374144,0.015856238,0.009192267,0.000102758706],"about_ca_topic_score_codex":0.0024977743,"about_ca_topic_score_gemma":0.0026410536,"teacher_disagreement_score":0.0046013487,"about_ca_system_score_codex":0.00080456765,"about_ca_system_score_gemma":0.0015844135,"threshold_uncertainty_score":0.02131927},"labels":[],"label_agreement":null},{"id":"W3123877337","doi":"","title":"How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm's Long-Term Financial Performance","year":2013,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Context (archaeology); Customer satisfaction; Dual (grammatical number); Industrial organization; Marketing; Term (time); Finance","score_opus":0.007386826151439125,"score_gpt":0.21062805345342894,"score_spread":0.20324122730198982,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123877337","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9962127,0.000094655436,0.00025217747,0.00027541298,0.0000037848524,0.0000075083512,0.00001933544,0.000002834702,0.0031316755],"genre_scores_gemma":[0.9996519,0.000029078237,0.000064148524,0.000034015426,0.0000041041253,0.000002578004,0.000018801196,7.8696394e-7,0.00019456417],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976724,0.0010595073,0.00013601506,0.00019408671,0.00040276343,0.0005350916],"domain_scores_gemma":[0.9835239,0.0049721873,0.006940975,0.0004689051,0.0010142956,0.0030797056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027405613,0.00021286382,0.0003061511,0.0005162125,0.0009558293,0.0039196126,0.00038907496,0.0009192664,0.0026560389],"category_scores_gemma":[0.008381353,0.000141947,0.0002931679,0.0008265754,0.0013759788,0.0016482844,0.0023476724,0.00112034,0.00035086632],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042069855,0.0012940576,0.9619566,0.00005776956,0.0002429572,0.00022858809,0.0023243034,0.0021095702,0.0034372604,0.005571443,0.0005344195,0.021822402],"study_design_scores_gemma":[0.000015488306,0.00056664506,0.9895992,0.000023044035,0.00007712835,0.000053492953,0.003695792,0.0016569275,0.0009509075,0.0022604144,0.001071726,0.000029219702],"about_ca_topic_score_codex":0.0036592763,"about_ca_topic_score_gemma":0.008258918,"teacher_disagreement_score":0.0039196126,"about_ca_system_score_codex":0.0014766938,"about_ca_system_score_gemma":0.0013577932,"threshold_uncertainty_score":0.014493644},"labels":[],"label_agreement":null},{"id":"W3123980484","doi":"","title":"Financial Disclosure and Customer Satisfaction: Do Companies Talking the Talk Actually Walk the Walk?","year":2015,"lang":"en","type":"article","venue":"MacSphere (McMaster University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University","funders":"","keywords":"Business; Finance; Customer satisfaction; Marketing; Advertising","score_opus":0.021983273661428354,"score_gpt":0.2062004259987239,"score_spread":0.18421715233729555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3123980484","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.078302465,0.18541345,0.0008120958,0.5231533,0.0050750934,0.00005728173,0.0013068968,0.000034395878,0.20584503],"genre_scores_gemma":[0.8121801,0.12353644,0.0007113462,0.02018695,0.006460112,0.00020502848,0.00050635927,0.00006415976,0.03614957],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.9988538,0.0006644475,0.000035417008,0.000067134984,0.00024739033,0.00013178583],"domain_scores_gemma":[0.98905635,0.008398727,0.0011738384,0.00011434944,0.00081631384,0.0004404212],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017966338,0.00047276545,0.00051418267,0.0014697396,0.0026077083,0.007262479,0.0006173195,0.0022693726,0.021014793],"category_scores_gemma":[0.011162868,0.00033083835,0.00048401972,0.004448399,0.0024624541,0.0041120946,0.0010966277,0.002987873,0.0021996922],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00039356342,0.0003192523,0.1013476,0.0010363534,0.00018908364,0.00045803262,0.033648852,0.00034222286,0.00012305686,0.09746608,0.54172635,0.22294953],"study_design_scores_gemma":[0.000116078925,0.00021918544,0.6573696,0.0066402066,0.00039745754,0.00036228856,0.085572176,0.001007097,0.00028539187,0.06733778,0.1805613,0.00013148035],"about_ca_topic_score_codex":0.016954757,"about_ca_topic_score_gemma":0.029292548,"teacher_disagreement_score":0.021014793,"about_ca_system_score_codex":0.0019329756,"about_ca_system_score_gemma":0.0019641062,"threshold_uncertainty_score":0.07030141},"labels":[],"label_agreement":null},{"id":"W3125616677","doi":"","title":"Mutual and Exclusive: Dyadic Sources of Trust in Interorganizational Exchange","year":2016,"lang":"en","type":"article","venue":"Chapman University Digital Commons (Chapman University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Dyad; Conceptualization; Position (finance); Power (physics); Information exchange; Social exchange theory; Business; Psychology; Social psychology; Computer science","score_opus":0.015215098758056322,"score_gpt":0.18155104999931698,"score_spread":0.16633595124126066,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3125616677","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9570241,0.00069957663,0.015463743,0.0021792671,0.000028797122,0.000069928414,0.000076062955,0.0000203376,0.024438301],"genre_scores_gemma":[0.99925464,0.00006606994,0.00046345394,0.000024953191,0.000004885586,0.0000122850215,0.000011113875,0.000002560793,0.0001599604],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9852278,0.010481929,0.00056228443,0.00078365096,0.0023132393,0.0006309935],"domain_scores_gemma":[0.9218543,0.04992336,0.014153347,0.0064771967,0.0043047722,0.0032870632],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009677037,0.0002522216,0.0004726417,0.0012734163,0.0019529299,0.004035206,0.0007837289,0.0007322699,0.003787015],"category_scores_gemma":[0.058595818,0.00044705777,0.00031380428,0.0011576562,0.0033726466,0.0072197057,0.0077620447,0.0017009849,0.00013088669],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018220078,0.0005940432,0.51952314,0.0006158329,0.0006318162,0.0015318865,0.1645137,0.0045235045,0.0031398777,0.15054825,0.0020453837,0.15051065],"study_design_scores_gemma":[0.00022305426,0.0007021469,0.66256076,0.0005154074,0.00054848014,0.0013772045,0.09533881,0.014649809,0.0017216553,0.21354698,0.008620744,0.00019502231],"about_ca_topic_score_codex":0.0036847796,"about_ca_topic_score_gemma":0.0036198979,"teacher_disagreement_score":0.009677037,"about_ca_system_score_codex":0.0020733865,"about_ca_system_score_gemma":0.0022169573,"threshold_uncertainty_score":0.05117768},"labels":[],"label_agreement":null},{"id":"W3125997961","doi":"10.1080/08841241.2021.1874588","title":"The influence of university brand image, satisfaction, and university identification on alumni WOM intentions","year":2021,"lang":"en","type":"article","venue":"Journal of Marketing for HIGHER EDUCATION","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":84,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Lethbridge","funders":"","keywords":"Higher education; Psychology; Brand image; Identification (biology); Word of mouth; Stakeholder; Sample (material); Advertising; Structural equation modeling; Marketing; Public relations; Business; Political science; Computer science","score_opus":0.012397748876802782,"score_gpt":0.24679900351864772,"score_spread":0.23440125464184494,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3125997961","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9972555,0.000055783577,0.00016656856,0.00006730427,0.000004858795,0.0000115797275,0.000013608087,0.0000025674324,0.0024222007],"genre_scores_gemma":[0.9992601,0.000040652314,0.00013332635,0.000017923825,0.00000518632,0.000007943992,0.000019981804,0.0000015804249,0.00051314145],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9989384,0.000520807,0.000054534503,0.0000820269,0.00022114611,0.0001830848],"domain_scores_gemma":[0.9859971,0.007853451,0.0026563827,0.00050347863,0.00096010376,0.0020294464],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027301034,0.00022850298,0.0002942827,0.0007670852,0.0005932073,0.0019810183,0.00021051742,0.00041201597,0.004857708],"category_scores_gemma":[0.0129751675,0.00017474567,0.00042415535,0.00044321042,0.00054038153,0.00069624296,0.0008059987,0.0008251318,0.0005417609],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024394738,0.0006316739,0.9792879,0.000028421813,0.000058041023,0.000077855904,0.0018418846,0.00015337135,0.0007410449,0.00048529377,0.0001502664,0.016300222],"study_design_scores_gemma":[0.0000058211267,0.00029820573,0.99510103,0.000019284564,0.000043369626,0.00004478654,0.0026749286,0.0009963282,0.00027892596,0.00019203528,0.00033621828,0.000009106335],"about_ca_topic_score_codex":0.002661481,"about_ca_topic_score_gemma":0.003875076,"teacher_disagreement_score":0.004857708,"about_ca_system_score_codex":0.0004779338,"about_ca_system_score_gemma":0.0008722104,"threshold_uncertainty_score":0.01625067},"labels":[],"label_agreement":null},{"id":"W3126022670","doi":"","title":"The Influence of Friends on Consumer Spending: The Role of Agency – Communion Orientation and Self-Monitoring","year":2010,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Agency (philosophy); Context (archaeology); Social psychology; Orientation (vector space); Test (biology); Psychology; Business; Advertising; Marketing; Sociology","score_opus":0.008009245385432526,"score_gpt":0.24895521253385722,"score_spread":0.2409459671484247,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3126022670","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996617,0.00023816682,0.00012722937,0.0001155862,0.0000026509542,0.000005352134,0.000020805644,0.000002244155,0.0028709476],"genre_scores_gemma":[0.9995596,0.00010594619,0.00008437065,0.00001635787,0.000004924355,0.0000041180483,0.000019728344,0.0000015535238,0.00020342355],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987575,0.0007965799,0.000053431588,0.00009537155,0.00015573975,0.00014136492],"domain_scores_gemma":[0.97486037,0.015902573,0.006100013,0.0010537405,0.00060457236,0.0014787762],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014492259,0.00023632434,0.0002775254,0.0007070259,0.0006513297,0.001672622,0.00031292802,0.00046975768,0.0027030522],"category_scores_gemma":[0.008753784,0.00015348203,0.0004774245,0.0008746123,0.000874386,0.00085279014,0.0008311191,0.00058247126,0.00013494257],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003723144,0.00034728248,0.9771463,0.00005391375,0.00026082044,0.00012008676,0.0034306834,0.00014391432,0.00040907075,0.0007891828,0.0001251127,0.016801229],"study_design_scores_gemma":[0.000007510205,0.00011208153,0.9964843,0.000019620064,0.00011485618,0.00006980857,0.0021194408,0.00025486207,0.00019645256,0.00020758391,0.00040465707,0.000008853632],"about_ca_topic_score_codex":0.005611822,"about_ca_topic_score_gemma":0.010191708,"teacher_disagreement_score":0.005611822,"about_ca_system_score_codex":0.0006188476,"about_ca_system_score_gemma":0.00039222682,"threshold_uncertainty_score":0.011158347},"labels":[],"label_agreement":null},{"id":"W3129477564","doi":"10.1108/s1745-886220210000015017","title":"International Services: The Interface Between Service Characteristics, Policy, and Institutions","year":2021,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Directive; Business; Service (business); Variety (cybernetics); Ratification; Service design; European union; Service delivery framework; Knowledge management; Public relations; Marketing; Political science; International trade; Computer science; Politics","score_opus":0.05072187789133009,"score_gpt":0.293978497854396,"score_spread":0.2432566199630659,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3129477564","genre_codex":"other","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008331604,0.011302918,0.0029152655,0.013232579,0.0003299392,0.000023928358,0.00005643205,0.000031274663,0.9637761],"genre_scores_gemma":[0.6749147,0.031015296,0.0041322582,0.0033048938,0.0009522865,0.0001511092,0.00024470178,0.00012163788,0.28516313],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99927014,0.00034408117,0.000016580647,0.00005157294,0.00021905698,0.00009856915],"domain_scores_gemma":[0.99923146,0.00044457612,0.000062885156,0.000038018887,0.00012727137,0.000095856056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00082422374,0.000280745,0.0001966591,0.0016543147,0.0014642746,0.008208365,0.00039152917,0.00092732615,0.007514563],"category_scores_gemma":[0.0012605416,0.000108349595,0.00016242279,0.004318028,0.005231357,0.0049256813,0.0017605049,0.0019399361,0.0006817254],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000026472476,0.000006988104,0.00021950265,0.000026765645,6.352467e-7,0.00001990065,0.0012720751,0.00014859419,0.000022908065,0.97581315,0.0089634415,0.013503449],"study_design_scores_gemma":[0.000002968263,0.000019405798,0.0028001093,0.0006687751,0.0000053876906,0.00017999616,0.0113380635,0.0009943038,0.00019173013,0.2519622,0.73182344,0.000013563706],"about_ca_topic_score_codex":0.012434214,"about_ca_topic_score_gemma":0.018815713,"teacher_disagreement_score":0.012434214,"about_ca_system_score_codex":0.008140355,"about_ca_system_score_gemma":0.004805005,"threshold_uncertainty_score":0.05906266},"labels":[],"label_agreement":null},{"id":"W3130002184","doi":"10.30958/ajbe.7-2-1","title":"The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts","year":2021,"lang":"en","type":"article","venue":"Athens Journal of Business & Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Servicescape; Moderation; Service (business); Business; Service quality; Quality (philosophy); Marketing; Service delivery framework; Perception; Service guarantee; Sample (material); Service design; Psychology; Social psychology","score_opus":0.026708101279009973,"score_gpt":0.2731550866779629,"score_spread":0.24644698539895293,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3130002184","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.998574,0.000047992533,0.00020412522,0.00007396465,0.000001723616,0.0000050046197,0.000013466213,0.000002583583,0.001077183],"genre_scores_gemma":[0.99972576,0.000024667872,0.00009851785,0.000017153354,0.0000025223453,0.0000030065205,0.000011817537,9.169422e-7,0.000115656854],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99674004,0.0015829512,0.00017578837,0.0001332965,0.0009031236,0.00046476914],"domain_scores_gemma":[0.9750886,0.01569694,0.0043047504,0.0006441454,0.0023620806,0.0019035882],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027698404,0.0001589019,0.0002645822,0.0005987355,0.00048792452,0.0014313557,0.00022611463,0.00035769743,0.003737566],"category_scores_gemma":[0.01055897,0.000115767565,0.0004413903,0.0006727653,0.00066404755,0.00051855645,0.00093623425,0.0007850485,0.0001878216],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018387464,0.00030202855,0.9629498,0.00007314355,0.000106255,0.00012811422,0.0051475833,0.00037118644,0.00137523,0.00037107404,0.00015669198,0.028835066],"study_design_scores_gemma":[0.0000036783165,0.00022840188,0.99130476,0.000019548073,0.00003528674,0.000055786306,0.0068962555,0.0005808041,0.0003472856,0.0000978773,0.00041903264,0.000011294637],"about_ca_topic_score_codex":0.0053127846,"about_ca_topic_score_gemma":0.0054426426,"teacher_disagreement_score":0.0053127846,"about_ca_system_score_codex":0.0006950721,"about_ca_system_score_gemma":0.0010322954,"threshold_uncertainty_score":0.014648497},"labels":[],"label_agreement":null},{"id":"W3131486601","doi":"10.5267/j.msl.2021.1.007","title":"Assessing the direct influencers of brand loyalty: An investigation of chemical industry in the developing country of Indonesia","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; LISREL; Loyalty; Brand loyalty; Advertising; Quality (philosophy); Respondent; Loyalty business model; Structural equation modeling; Service quality; Computer science","score_opus":0.03162891377739689,"score_gpt":0.2851579089303499,"score_spread":0.253528995152953,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3131486601","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99941957,0.000015393345,0.000016477521,0.000014393471,4.609021e-7,0.0000028518036,0.000008173636,2.0790499e-7,0.0005223719],"genre_scores_gemma":[0.9996282,0.00005159501,0.00004836255,0.0000124974285,9.259058e-7,0.0000026975981,0.000014837909,3.7357105e-7,0.00024044796],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997526,0.00008189381,0.00001712199,0.000025079838,0.0000598948,0.000063344334],"domain_scores_gemma":[0.99919313,0.00027506688,0.00025496824,0.000027456143,0.00009143795,0.00015780223],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00047347302,0.000118681084,0.00018660064,0.00063407683,0.00081279874,0.00080721395,0.00021821812,0.00021784726,0.0014618858],"category_scores_gemma":[0.000916106,0.000193453,0.00017972152,0.0008235108,0.0004082505,0.0003236987,0.00055125466,0.0005025757,0.00016408373],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002901756,0.00021032203,0.98775846,0.000026839107,0.0000136583185,0.0003090266,0.0051647294,0.00003877343,0.0005159836,0.00010731047,0.000051764182,0.0057740984],"study_design_scores_gemma":[0.0000014252528,0.00009045239,0.98525846,0.000010005509,0.000014720224,0.00015300956,0.013829104,0.00021054874,0.00018720949,0.0000233937,0.00021874967,0.0000029452242],"about_ca_topic_score_codex":0.014858679,"about_ca_topic_score_gemma":0.036415838,"teacher_disagreement_score":0.014858679,"about_ca_system_score_codex":0.0006777886,"about_ca_system_score_gemma":0.0008608707,"threshold_uncertainty_score":0.029544413},"labels":[],"label_agreement":null},{"id":"W3131615523","doi":"10.5267/j.msl.2021.1.012","title":"The factors affecting inter-organizational relationship success in Vietnam tourism sector","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Tourism; Business; Path analysis (statistics); Marketing; Affect (linguistics); Structural equation modeling; Knowledge management; Psychology; Computer science","score_opus":0.021438526420298604,"score_gpt":0.24551148074048146,"score_spread":0.22407295432018284,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3131615523","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979195,0.00008981055,0.000053757212,0.00012109281,0.0000022707848,0.000009013046,0.000014182027,0.0000013562463,0.0017890343],"genre_scores_gemma":[0.99975795,0.00004470895,0.00003188848,0.000008591431,0.0000014484413,0.0000027037902,0.000011990841,6.966074e-7,0.00014001297],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99845755,0.0006936811,0.00011136292,0.00008340259,0.00029030934,0.0003636877],"domain_scores_gemma":[0.9917544,0.0025974547,0.002735222,0.00023654819,0.000879107,0.0017973332],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015870866,0.00013520867,0.00013677878,0.00067863753,0.0009386605,0.001590174,0.0002089058,0.00019914078,0.0025445374],"category_scores_gemma":[0.0062720627,0.000118917276,0.00011723227,0.0008037489,0.00069575006,0.000635392,0.0006848661,0.00042734516,0.00021173793],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003523068,0.00018594388,0.97839236,0.000035211233,0.000028196886,0.00028332672,0.0061721816,0.00010641008,0.00043617687,0.00049143494,0.00021445549,0.013619074],"study_design_scores_gemma":[0.0000013589784,0.0000532506,0.98017615,0.000017679791,0.00000537833,0.00007715429,0.018574396,0.00016195438,0.00008393257,0.00008569572,0.0007582228,0.000004824342],"about_ca_topic_score_codex":0.009350262,"about_ca_topic_score_gemma":0.011716966,"teacher_disagreement_score":0.009350262,"about_ca_system_score_codex":0.0008744627,"about_ca_system_score_gemma":0.0016685375,"threshold_uncertainty_score":0.018591702},"labels":[],"label_agreement":null},{"id":"W3132285855","doi":"10.5267/j.msl.2021.1.019","title":"Assessing the interrelationships between customer satisfaction, perceived value and behavioral intention among Maldivians seeking medical care within medical tourism services: Empirical evidence from the Maldives","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Sobel test; Customer satisfaction; Psychology; Mediation; Medical tourism; Context (archaeology); Service quality; Test (biology); Tourism; Value (mathematics); Conceptual model; Marketing; Social psychology; Applied psychology; Service (business); Business; Geography; Computer science","score_opus":0.07089456528430031,"score_gpt":0.3382953354980221,"score_spread":0.2674007702137218,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3132285855","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99943477,0.00009664669,0.000023789982,0.00006468385,0.0000010091221,0.0000029659975,0.00001712527,2.6426872e-7,0.00035884313],"genre_scores_gemma":[0.9996517,0.00014413595,0.000053159787,0.000034509492,0.0000028625898,0.000004431092,0.000031471933,2.548283e-7,0.00007762378],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99938345,0.00022709779,0.000046304427,0.00004430171,0.00019991583,0.00009884119],"domain_scores_gemma":[0.9970291,0.0014231048,0.00065023504,0.000084292646,0.0005561379,0.00025712475],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013626628,0.0001801664,0.0002227948,0.0009919386,0.00069901603,0.0009389615,0.0002330954,0.00041043144,0.0018573826],"category_scores_gemma":[0.0041539925,0.00016838634,0.0002847766,0.0011829388,0.0005815213,0.00038649776,0.00047303946,0.000506292,0.0001361421],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004551771,0.00017392785,0.98429734,0.00005922989,0.00005080566,0.000121005396,0.0050369296,0.000033792778,0.00035181598,0.00012635684,0.000096919226,0.0096064275],"study_design_scores_gemma":[0.0000022241343,0.00012877065,0.9891522,0.000040587824,0.000024320028,0.00013055238,0.009785706,0.000202265,0.00011119267,0.00005688972,0.00036032507,0.0000049524756],"about_ca_topic_score_codex":0.01009125,"about_ca_topic_score_gemma":0.01897327,"teacher_disagreement_score":0.01009125,"about_ca_system_score_codex":0.00038990946,"about_ca_system_score_gemma":0.0010082403,"threshold_uncertainty_score":0.02006501},"labels":[],"label_agreement":null},{"id":"W3132553303","doi":"10.1108/jarhe-12-2020-0435","title":"The impact of the student–instructor relationship on student-centric measures","year":2021,"lang":"en","type":"article","venue":"Journal of Applied Research in Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University; Thompson Rivers University","funders":"","keywords":"Construct (python library); Psychology; Value (mathematics); Structural equation modeling; Originality; Perception; Social psychology; Higher education; Value for money; Customer satisfaction; Quality (philosophy); Graduate students; Marketing; Pedagogy; Business; Economics","score_opus":0.14576719455126158,"score_gpt":0.42473298716152363,"score_spread":0.27896579261026205,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3132553303","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99053204,0.00016608897,0.0016462642,0.000310915,0.000024245892,0.000044053537,0.00006810151,0.000011216999,0.0071969945],"genre_scores_gemma":[0.99917287,0.000039845898,0.00042602894,0.000045287597,0.000009800753,0.000019650837,0.000032549575,0.000002362558,0.0002515405],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9864096,0.007948785,0.00059811893,0.000507948,0.003961241,0.0005742747],"domain_scores_gemma":[0.90475756,0.055980537,0.02058195,0.0050736754,0.0075311144,0.006075158],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009164936,0.00023504908,0.00039295715,0.001005845,0.0012424364,0.002440166,0.00059872644,0.00039595473,0.004093997],"category_scores_gemma":[0.04381954,0.00014150159,0.0005810659,0.0015302007,0.0014612568,0.00094729086,0.0023376178,0.0012506179,0.0002818733],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000065178414,0.00033377064,0.97007096,0.000041659165,0.000074540374,0.000039100953,0.001646331,0.00013126546,0.00020578902,0.0015025302,0.00021372974,0.025675097],"study_design_scores_gemma":[0.0000068405807,0.0004474346,0.9927133,0.000050014434,0.000057595968,0.00006871903,0.0032523791,0.0010563583,0.00047927734,0.00064553507,0.0012086573,0.000014048843],"about_ca_topic_score_codex":0.0061758915,"about_ca_topic_score_gemma":0.01226083,"teacher_disagreement_score":0.009164936,"about_ca_system_score_codex":0.0012382163,"about_ca_system_score_gemma":0.0037709393,"threshold_uncertainty_score":0.048469365},"labels":[],"label_agreement":null},{"id":"W3135139037","doi":"10.1108/itp-07-2020-0455","title":"Is this real? Cocreation of value through authentic experiential augmented reality: the mediating effect of perceived ethics and customer engagement","year":2021,"lang":"en","type":"article","venue":"Information Technology and People","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":71,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Customer engagement; Psychology; Experiential learning; Originality; Value (mathematics); Augmented reality; Structural equation modeling; Perception; Authentic learning; Social psychology; Knowledge management; Computer science; Pedagogy; Human–computer interaction; Social media; World Wide Web","score_opus":0.022694493425605967,"score_gpt":0.29282534861516557,"score_spread":0.2701308551895596,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3135139037","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94936705,0.0005165844,0.0089308685,0.0021691087,0.000054196462,0.00006625412,0.000026590697,0.000028815879,0.03884059],"genre_scores_gemma":[0.9984699,0.00011807054,0.00078588474,0.00009787057,0.0000060081943,0.000012224334,0.0000049450064,0.000004000862,0.000501125],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99403447,0.0044365306,0.00012749406,0.00022648799,0.00072245667,0.00045252327],"domain_scores_gemma":[0.98523223,0.009503419,0.0024225544,0.001017576,0.0009775183,0.0008468167],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037354417,0.00029187775,0.00024186405,0.0005227378,0.0013943095,0.006980739,0.00038194656,0.0007596825,0.004718152],"category_scores_gemma":[0.013596482,0.0001976641,0.0004546222,0.0004741333,0.0051722904,0.00362466,0.0034993356,0.001317178,0.00026977065],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008047988,0.0016016199,0.22550036,0.0012370058,0.0005905487,0.0035670185,0.3523536,0.0021597582,0.010804476,0.13563225,0.0030419184,0.26270658],"study_design_scores_gemma":[0.00009549809,0.0016137066,0.27522156,0.0014174606,0.0005683634,0.003375541,0.54956496,0.0106220525,0.009707116,0.08151963,0.06596405,0.0003301138],"about_ca_topic_score_codex":0.0011321617,"about_ca_topic_score_gemma":0.0013447822,"teacher_disagreement_score":0.006980739,"about_ca_system_score_codex":0.00093871105,"about_ca_system_score_gemma":0.001301116,"threshold_uncertainty_score":0.019755125},"labels":[],"label_agreement":null},{"id":"W3137584949","doi":"10.5539/ijef.v13n4p57","title":"Analysis of Determining Service Recovery Factors at Super Indo Grocery Store in Semarang","year":2021,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Service recovery; Service (business); Business; Grocery store; Sample (material); Test (biology); Advertising; Marketing; Operations management; Service quality; Engineering","score_opus":0.025063167512984368,"score_gpt":0.23731703209924165,"score_spread":0.21225386458625728,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3137584949","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992743,0.000036319172,0.000040307037,0.00006163998,0.000002042658,0.0000073366423,0.00004282102,0.0000023230493,0.00053291995],"genre_scores_gemma":[0.9992957,0.000057478424,0.00009157833,0.000017584178,0.00000388469,0.000005421655,0.00010970499,0.0000012557148,0.0004173503],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993179,0.000110555324,0.000039874492,0.000061543986,0.00023910144,0.000231003],"domain_scores_gemma":[0.9978892,0.0006904793,0.0005838815,0.000056506422,0.00045297423,0.00032695473],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007425036,0.0002905567,0.00027936645,0.0016322838,0.0010124125,0.00080523797,0.00046090016,0.0003721859,0.0034723452],"category_scores_gemma":[0.0022320535,0.00013156954,0.0004478272,0.0018712084,0.00053693104,0.0004771122,0.0006342663,0.0007209837,0.00039180563],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008560893,0.0002674072,0.9771136,0.00006410841,0.000036472178,0.0007729139,0.0034592836,0.00020537869,0.0006609116,0.00020320326,0.0004396283,0.01669163],"study_design_scores_gemma":[0.0000011302176,0.000111960995,0.9878876,0.00001634877,0.000015442683,0.00013855682,0.010762312,0.0003776234,0.00018246922,0.000028831972,0.00047094809,0.000006803771],"about_ca_topic_score_codex":0.018982947,"about_ca_topic_score_gemma":0.024021301,"teacher_disagreement_score":0.018982947,"about_ca_system_score_codex":0.0009324192,"about_ca_system_score_gemma":0.0015651978,"threshold_uncertainty_score":0.03774488},"labels":[],"label_agreement":null},{"id":"W3138855476","doi":"10.5539/ibr.v14n4p58","title":"Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector","year":2021,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Service quality; Marketing; Customer retention; Customer delight; Customer advocacy; Sample (material); Customer equity; Retail banking; Service (business)","score_opus":0.1124953358991585,"score_gpt":0.39232012917478754,"score_spread":0.27982479327562904,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3138855476","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99925214,0.000035321355,0.00011772785,0.000022902603,0.0000014558648,0.000015930895,0.000011938825,7.4622994e-7,0.0005417963],"genre_scores_gemma":[0.9993266,0.00007516826,0.00024811077,0.000020885542,0.0000038526487,0.000021548436,0.000026949447,9.265353e-7,0.00027597655],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979717,0.0012437843,0.000076425895,0.00016125709,0.00027296465,0.00027399248],"domain_scores_gemma":[0.9946786,0.0032659147,0.000550266,0.00017730234,0.00092961814,0.00039821185],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002987268,0.0004203247,0.00044375492,0.0008442309,0.0008385346,0.0011785929,0.00048910663,0.0005409028,0.0028917897],"category_scores_gemma":[0.0047408217,0.00023781412,0.00081317255,0.0010736515,0.0008473715,0.00082075794,0.00090765476,0.0008705835,0.00035618318],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008212819,0.003072712,0.94174147,0.00020504475,0.0002469018,0.00050586124,0.00846507,0.001233904,0.0023896918,0.0015563736,0.00030995221,0.039451797],"study_design_scores_gemma":[0.00007407952,0.004663377,0.9637067,0.00012990876,0.00038279017,0.00028779576,0.017197909,0.008657666,0.0033370461,0.00045232393,0.0010744777,0.0000359269],"about_ca_topic_score_codex":0.009577574,"about_ca_topic_score_gemma":0.008301952,"teacher_disagreement_score":0.009577574,"about_ca_system_score_codex":0.001053394,"about_ca_system_score_gemma":0.0022012617,"threshold_uncertainty_score":0.019043624},"labels":[],"label_agreement":null},{"id":"W3141218249","doi":"10.5267/j.msl.2021.2.014","title":"Moderation effect of client special treatment benefits on the relationship between logistics inte-gration and logistics performance in the logistics services providers’ context","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Teknologi Malaysia","keywords":"Moderation; Business; Service provider; Context (archaeology); Structural equation modeling; Service (business); Process management; Marketing; Industrial organization; Knowledge management; Computer science","score_opus":0.06521007371111087,"score_gpt":0.2701245047944472,"score_spread":0.20491443108333635,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3141218249","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9944224,0.00019432313,0.00053048093,0.00076672505,0.000016969327,0.000042096322,0.000049673596,0.0000048396437,0.003972522],"genre_scores_gemma":[0.999074,0.000071100585,0.00025095834,0.000077992045,0.000006584781,0.00003683001,0.000023021094,0.0000023378752,0.00045716204],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99022746,0.0059631504,0.00040326224,0.0006251789,0.0014722823,0.0013087109],"domain_scores_gemma":[0.9726456,0.017355211,0.00429129,0.0009848303,0.0021758212,0.0025473447],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006312713,0.00042140577,0.0005555485,0.0007185671,0.0014199594,0.0028816962,0.0006497967,0.0009256207,0.008781241],"category_scores_gemma":[0.023561867,0.00023239084,0.00068187877,0.00079274905,0.0015409308,0.0016165007,0.0033767922,0.002386157,0.00044557103],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00054521667,0.0013585574,0.9282613,0.00028159856,0.00038313915,0.0006836648,0.021313293,0.00069699896,0.0009697974,0.00621683,0.0009593585,0.038330287],"study_design_scores_gemma":[0.000047865968,0.00072812213,0.9521747,0.00033624127,0.00032281366,0.00026679473,0.034972604,0.0033933981,0.0009692064,0.0035846059,0.0031569784,0.000046643094],"about_ca_topic_score_codex":0.005575366,"about_ca_topic_score_gemma":0.006735901,"teacher_disagreement_score":0.008781241,"about_ca_system_score_codex":0.002705394,"about_ca_system_score_gemma":0.0036336624,"threshold_uncertainty_score":0.033385217},"labels":[],"label_agreement":null},{"id":"W3151784989","doi":"10.5267/j.uscm.2021.3.003","title":"The effect of CRM on employee performance in banking industry","year":2021,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Customer relationship management; Loyalty; Profit (economics); Customer satisfaction; Loyalty business model; Customer retention; Multinational corporation; General partnership; Service (business); Service quality; Economics; Finance","score_opus":0.015426211277898151,"score_gpt":0.24791107986264968,"score_spread":0.23248486858475154,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3151784989","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9918065,0.00019727452,0.0000814186,0.00047902358,0.000031023195,0.000010562189,0.00003668116,0.000015229393,0.007342371],"genre_scores_gemma":[0.99884844,0.000041724124,0.000038544633,0.000063060885,0.000021036689,0.0000036695546,0.000024318097,0.000002729094,0.00095637323],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99803334,0.0008686528,0.000079950616,0.00014498796,0.00034935516,0.0005237804],"domain_scores_gemma":[0.98386824,0.0075627607,0.001842909,0.0004885559,0.0019786975,0.0042588594],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024577803,0.00019720777,0.00021830242,0.0004329921,0.00072312856,0.0012456041,0.00038892904,0.0007509674,0.0059465016],"category_scores_gemma":[0.009459369,0.00010500978,0.00032777613,0.00045595696,0.00046400796,0.0005634849,0.00080808206,0.0011449117,0.001397601],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0037427617,0.007783847,0.8279252,0.00014879162,0.00019341068,0.0004534912,0.0031519562,0.002096504,0.002954349,0.0008573568,0.0046033687,0.14608887],"study_design_scores_gemma":[0.00003187164,0.0018365594,0.9932614,0.000045982033,0.00004892998,0.0000715471,0.0018544426,0.0008142648,0.00077277544,0.00014689672,0.0011000913,0.000015166259],"about_ca_topic_score_codex":0.0026244922,"about_ca_topic_score_gemma":0.0027569984,"teacher_disagreement_score":0.0059465016,"about_ca_system_score_codex":0.000732621,"about_ca_system_score_gemma":0.0012702777,"threshold_uncertainty_score":0.01989299},"labels":[],"label_agreement":null},{"id":"W3153139467","doi":"10.5539/hes.v11n2p147","title":"The Student Relationship Management System Process with Intelligent Conversational Agent Platform","year":2021,"lang":"en","type":"article","venue":"Higher Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"King Mongkut's University of Technology North Bangkok","keywords":"Process (computing); Dialog system; Intelligent agent; Computer science; Field (mathematics); Process management; Management system; Knowledge management; Multi-agent system; Intelligent decision support system; Human–computer interaction; World Wide Web; Artificial intelligence; Engineering; Operations management","score_opus":0.08142908752400449,"score_gpt":0.3408410695442086,"score_spread":0.2594119820202041,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3153139467","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8558125,0.00019917254,0.11185095,0.00075874187,0.000049860613,0.0013134287,0.000059871152,0.000648995,0.029306496],"genre_scores_gemma":[0.96472245,0.000073728785,0.030068133,0.000071517934,0.000017441853,0.00030260964,0.00006139415,0.000021211708,0.0046614455],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99519736,0.00319882,0.00020357042,0.0002998259,0.00084678846,0.00025359794],"domain_scores_gemma":[0.99305266,0.0032118384,0.00077074196,0.00058248715,0.0015677498,0.00081448664],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046100314,0.00034619024,0.00022148923,0.0006468194,0.00092957093,0.0023301633,0.00071415835,0.0007180363,0.002922755],"category_scores_gemma":[0.011855909,0.00016421865,0.0003244133,0.00038077793,0.0005739062,0.0019962206,0.001618938,0.0007156456,0.0008297782],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001406847,0.0037885904,0.12362151,0.00071899913,0.00013162657,0.0012307273,0.093025126,0.013673582,0.047788512,0.03227431,0.0062342123,0.676106],"study_design_scores_gemma":[0.00049077836,0.009530901,0.16835758,0.0005017958,0.00059850054,0.0022837138,0.08542344,0.43004724,0.111695625,0.03092639,0.15957497,0.0005691158],"about_ca_topic_score_codex":0.00095973315,"about_ca_topic_score_gemma":0.0008218416,"teacher_disagreement_score":0.0046100314,"about_ca_system_score_codex":0.0009142443,"about_ca_system_score_gemma":0.0019540957,"threshold_uncertainty_score":0.024380445},"labels":[],"label_agreement":null},{"id":"W3155135677","doi":"10.4018/ijpada.20210101.oa4","title":"Predicting Customers Use of Electronic Government Services in Nigeria","year":2021,"lang":"en","type":"article","venue":"International Journal of Public Administration in the Digital Age","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Foreign Affairs and International Trade Canada; Canadian Bureau for International Education; John D. and Catherine T. MacArthur Foundation; Social Science Research Council; Carnegie Corporation of New York","keywords":"Business; Government (linguistics); Marketing; Quality (philosophy); Software deployment; Customer satisfaction; Information and Communications Technology; Public relations; Computer science; World Wide Web; Political science","score_opus":0.026890575171625724,"score_gpt":0.2684406371373039,"score_spread":0.24155006196567816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3155135677","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989391,0.000035363028,0.000028107657,0.000065434775,0.0000014113343,0.0000022335885,0.00002404359,0.0000011458604,0.0009031071],"genre_scores_gemma":[0.9997398,0.000049812406,0.000029726649,0.000010754088,9.931834e-7,0.0000012742322,0.000022878714,5.244741e-7,0.00014430366],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99968517,0.00007342743,0.000033937526,0.000023405206,0.00009624894,0.000087812594],"domain_scores_gemma":[0.99888355,0.00035867616,0.0003306363,0.000028252289,0.0002309852,0.00016787631],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003907223,0.00013999216,0.00014775405,0.0006863732,0.00042506165,0.0011144064,0.00014405821,0.0003798393,0.001973515],"category_scores_gemma":[0.0020291642,0.00015075042,0.00019958387,0.00093500625,0.00023371117,0.000578814,0.000392446,0.0005510243,0.00031248113],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000021137575,0.00008340833,0.99356776,0.000011188247,0.000006593591,0.00012566509,0.0010309381,0.00010034987,0.00022416585,0.00013273537,0.00014332568,0.0045527685],"study_design_scores_gemma":[0.0000022949175,0.00006744936,0.98555064,0.000032447973,0.00001660495,0.0002695724,0.010981161,0.0019230813,0.00029096098,0.00011207631,0.0007450469,0.000008676471],"about_ca_topic_score_codex":0.011576795,"about_ca_topic_score_gemma":0.011994217,"teacher_disagreement_score":0.011576795,"about_ca_system_score_codex":0.0004069793,"about_ca_system_score_gemma":0.00044346397,"threshold_uncertainty_score":0.023018837},"labels":[],"label_agreement":null},{"id":"W3158528539","doi":"10.1522/revueot.v30n1.1286","title":"Validation du modèle d’intention d’utilisation du paiement mobile en contexte de pandémie de COVID-19","year":2021,"lang":"fr","type":"article","venue":"Revue Organisations & territoires","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Coronavirus disease 2019 (COVID-19); Philosophy; Medicine","score_opus":0.02687358278698094,"score_gpt":0.25708076522781753,"score_spread":0.2302071824408366,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3158528539","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.986343,0.00030061667,0.008793698,0.00044512405,0.00010803164,0.0003603728,0.000867321,0.000059080277,0.002722588],"genre_scores_gemma":[0.9847884,0.00034782436,0.009756441,0.0000806082,0.000028692033,0.00084211153,0.0016608606,0.000025188549,0.0024698486],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.993321,0.0045863283,0.00038503294,0.0007470724,0.00054327666,0.00041720617],"domain_scores_gemma":[0.9642924,0.02832205,0.0019149655,0.001467713,0.0034079722,0.00059481256],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0151668545,0.0012680927,0.0012253952,0.0011700473,0.00096719275,0.003003262,0.0016968732,0.0012774281,0.0056832386],"category_scores_gemma":[0.033813708,0.00090477685,0.0032304327,0.0013147027,0.00097608066,0.0015927023,0.0019054608,0.0027439843,0.0012340947],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015034938,0.0015685894,0.89532214,0.0005100615,0.0011856209,0.00028064984,0.0066780252,0.028169198,0.000997545,0.0038652914,0.0021238849,0.057795558],"study_design_scores_gemma":[0.00031914594,0.0034707699,0.7106117,0.0011929269,0.0013037163,0.00020728025,0.010724734,0.2569133,0.002139493,0.0036255398,0.00930283,0.00018846247],"about_ca_topic_score_codex":0.054383364,"about_ca_topic_score_gemma":0.029874092,"teacher_disagreement_score":0.054383364,"about_ca_system_score_codex":0.002302888,"about_ca_system_score_gemma":0.005817171,"threshold_uncertainty_score":0.108133614},"labels":[],"label_agreement":null},{"id":"W3161922596","doi":"10.5539/ies.v14n6p51","title":"Service Quality and Student Satisfaction Using ServQual Model: A Study of a Private Medical College in Saudi Arabia","year":2021,"lang":"en","type":"article","venue":"International Education Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Medical education; Service quality; Psychology; Higher education; Quality (philosophy); Descriptive statistics; Service (business); Medicine; Marketing; Statistics; Mathematics; Business","score_opus":0.12394924644630634,"score_gpt":0.4257314695401474,"score_spread":0.30178222309384106,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3161922596","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99960107,0.000047882262,0.000022130705,0.000100048775,0.0000021174346,0.0000047374333,0.000022501114,4.8333897e-7,0.00019901403],"genre_scores_gemma":[0.999464,0.00009687282,0.000043726555,0.00006492114,0.0000034731447,0.000003898483,0.000036942798,9.2558156e-7,0.00028536117],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99930096,0.00018138555,0.00006294077,0.000044743436,0.00021720315,0.00019282648],"domain_scores_gemma":[0.99741864,0.00041684177,0.00065717276,0.000072950286,0.0006429008,0.00079146546],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015413337,0.00021877958,0.00025908265,0.0007864895,0.0012002033,0.0011457262,0.00023272389,0.00035046332,0.0016852876],"category_scores_gemma":[0.0029196702,0.00018345316,0.00037390753,0.001050522,0.00046310743,0.00068603543,0.0007127886,0.00069157477,0.0003586255],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000098535005,0.0004344383,0.96799266,0.00004358027,0.00002314608,0.00027898888,0.018514322,0.00009406778,0.0003471235,0.00017601885,0.00045664285,0.011540484],"study_design_scores_gemma":[0.000013174498,0.0007146837,0.94304395,0.00006712919,0.000024846757,0.0005147369,0.05213409,0.0007016656,0.00030443564,0.00006850276,0.0023909106,0.000021761258],"about_ca_topic_score_codex":0.0204718,"about_ca_topic_score_gemma":0.023394927,"teacher_disagreement_score":0.0204718,"about_ca_system_score_codex":0.0012369786,"about_ca_system_score_gemma":0.0012257874,"threshold_uncertainty_score":0.040705323},"labels":[],"label_agreement":null},{"id":"W3161962956","doi":"10.5430/rwe.v12n3p42","title":"Prioritization of Customer Service Quality Dimensions in Indian Cooperative Banks: RIDIT &amp; Grey Relational Approach","year":2021,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Ranking (information retrieval); Business; Service (business); Marketing; Population; Quality (philosophy); Prioritization; Operations management; Computer science; Process management; Economics; Sociology; Artificial intelligence","score_opus":0.15474733106186547,"score_gpt":0.3653634194669034,"score_spread":0.21061608840503795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3161962956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.89755344,0.00089653564,0.06334622,0.0020814685,0.0000407226,0.00039082978,0.00039965776,0.000093460985,0.035197645],"genre_scores_gemma":[0.99110806,0.00014658552,0.0078057996,0.000037819616,0.00000693515,0.00005389161,0.00007922151,0.000005344691,0.0007562282],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974039,0.0010345727,0.00014484761,0.00024506674,0.0009362644,0.0002353406],"domain_scores_gemma":[0.99637836,0.002016035,0.00048072578,0.00010103504,0.0008315407,0.00019229039],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020129909,0.00044476456,0.0004291755,0.006042439,0.0011076059,0.0034841131,0.000758652,0.00058278197,0.003620309],"category_scores_gemma":[0.0067382907,0.00020696188,0.00077165966,0.0055367607,0.0011219778,0.0019624038,0.0014120109,0.0010287459,0.00028683766],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005047267,0.0007841231,0.35879925,0.001422733,0.0006154814,0.002298305,0.03239376,0.057594936,0.007546273,0.17353994,0.0071012303,0.35739934],"study_design_scores_gemma":[0.000047103862,0.00053609133,0.28984433,0.00056156015,0.0003727173,0.0010254316,0.07562525,0.53569,0.0034829134,0.07906449,0.013577264,0.0001727832],"about_ca_topic_score_codex":0.013710972,"about_ca_topic_score_gemma":0.011922463,"teacher_disagreement_score":0.013710972,"about_ca_system_score_codex":0.0041207774,"about_ca_system_score_gemma":0.0017394521,"threshold_uncertainty_score":0.029898524},"labels":[],"label_agreement":null},{"id":"W3164998268","doi":"10.31234/osf.io/fzwgs","title":"Predicting group benefits in joint multiple object tracking","year":2020,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"Natural Sciences and Engineering Research Council of Canada; Deutsche Forschungsgemeinschaft","keywords":"Task (project management); Joint (building); Variance (accounting); Group (periodic table); Computer science; Cognitive psychology; Psychology; Engineering; Economics","score_opus":0.0710171355124739,"score_gpt":0.25894737095874826,"score_spread":0.18793023544627435,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3164998268","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9608125,0.00060229027,0.03527732,0.00026049901,0.000037247646,0.00006300223,0.00029232574,0.00015447589,0.0025003506],"genre_scores_gemma":[0.9888592,0.00009032888,0.009542465,0.0000410577,0.000014541364,0.000037700815,0.00040235877,0.000018409131,0.0009939339],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99915206,0.00029539195,0.000030543633,0.00020257181,0.00017194753,0.00014749957],"domain_scores_gemma":[0.99553055,0.0027236904,0.0006868176,0.00032883958,0.00037646567,0.00035373028],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036441132,0.0006970211,0.00074982864,0.0015140927,0.00060503767,0.0013020905,0.00050329865,0.001235092,0.0022483147],"category_scores_gemma":[0.008104138,0.00023084146,0.000646013,0.001234144,0.00037345992,0.0013278932,0.0014517205,0.00084329053,0.0005958059],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017856451,0.0009917177,0.67068183,0.00017926272,0.00051320164,0.00023288936,0.000988339,0.10424824,0.0041925125,0.0035109539,0.0024903917,0.21018499],"study_design_scores_gemma":[0.00004106394,0.00053835154,0.44966406,0.0000708753,0.00020857452,0.00013145035,0.00056183507,0.5374634,0.0012807262,0.008618231,0.0013692825,0.00005211991],"about_ca_topic_score_codex":0.008442677,"about_ca_topic_score_gemma":0.014183089,"teacher_disagreement_score":0.008442677,"about_ca_system_score_codex":0.0007342555,"about_ca_system_score_gemma":0.0006293704,"threshold_uncertainty_score":0.019272149},"labels":[],"label_agreement":null},{"id":"W3165313025","doi":"10.5539/ijms.v13n2p53","title":"The Effect of Service Quality on Customers’ Satisfaction of Inter-District Public Bus Companies in the Central Region of Sarawak, Malaysia","year":2021,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Universiti Putra Malaysia; University College of Technology Sarawak","keywords":"Business; Marketing; Customer satisfaction; Service quality; SERVQUAL; Reputation; Competitor analysis; Service (business); Quality (philosophy); Advertising","score_opus":0.04637658981084819,"score_gpt":0.31879490969084284,"score_spread":0.27241831987999465,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3165313025","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99945,0.000030023552,0.000016620492,0.000029624087,0.0000011708612,0.0000017604975,0.000025279738,0.0000011600445,0.00044424378],"genre_scores_gemma":[0.99968576,0.000023495952,0.000017628276,0.000008365915,8.025049e-7,0.0000013146823,0.000033503507,4.1323443e-7,0.0002287149],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99942565,0.00017377957,0.000048222795,0.000044939075,0.00013195172,0.00017536816],"domain_scores_gemma":[0.998069,0.00045572367,0.00056022825,0.000057303118,0.00046245838,0.000395269],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00047555866,0.0001810407,0.0001938121,0.00033009544,0.00039110167,0.0008696661,0.00019208514,0.00023268463,0.002194569],"category_scores_gemma":[0.001467931,0.00009788803,0.00039641434,0.0006921465,0.00033073366,0.00029470777,0.00042782698,0.00048253132,0.0002756363],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045207926,0.00034199975,0.9765394,0.00006927626,0.00007217186,0.0003255646,0.0029074792,0.00039482155,0.0013114111,0.00014523926,0.0005720401,0.016868452],"study_design_scores_gemma":[0.0000042911006,0.00028918148,0.9930468,0.000011052955,0.000020285359,0.000104010265,0.0054163598,0.0005278934,0.00023908276,0.000018174072,0.00031545834,0.0000073945566],"about_ca_topic_score_codex":0.025489481,"about_ca_topic_score_gemma":0.028400559,"teacher_disagreement_score":0.025489481,"about_ca_system_score_codex":0.00088572985,"about_ca_system_score_gemma":0.0007103416,"threshold_uncertainty_score":0.050682247},"labels":[],"label_agreement":null},{"id":"W3166509581","doi":"10.33564/ijeast.2021.v05i10.010","title":"A SERVQUAL ASSESSMENT OF INTERNET SERVICE QUALITY IN BHUTAN","year":2021,"lang":"en","type":"article","venue":"International Journal of Engineering Applied Sciences and Technology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Ontario Ministry of Labour","funders":"","keywords":"SERVQUAL; The Internet; Dimension (graph theory); Sample (material); Reliability (semiconductor); Quality (philosophy); Service quality; Service (business); Test (biology); Sample size determination; Survey sampling; Significant difference; Psychology; Statistics; Computer science; Marketing; Business; Mathematics; World Wide Web; Sociology; Demography","score_opus":0.021064759278631006,"score_gpt":0.2957087077175095,"score_spread":0.2746439484388785,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3166509581","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.977405,0.00044323658,0.0012848572,0.00036627942,0.000023451877,0.00029282895,0.0006560891,0.000023027971,0.01950517],"genre_scores_gemma":[0.99510515,0.00024369346,0.0012573962,0.00007838831,0.0000073619867,0.0000694831,0.00068281055,0.000003258908,0.0025524125],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99912065,0.00014411901,0.0001284071,0.000041713058,0.00045259084,0.00011247799],"domain_scores_gemma":[0.9985469,0.00018848895,0.00040119537,0.000046117213,0.00057364773,0.00024368471],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010456976,0.00018797423,0.00024583665,0.002120172,0.00049779325,0.0008725455,0.00020583817,0.00028707212,0.003735951],"category_scores_gemma":[0.0019576168,0.00010096516,0.00037006842,0.0020472948,0.00026586503,0.0005681528,0.00059500855,0.0003992976,0.0005096882],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002050587,0.0006745311,0.8522065,0.00026830763,0.000054587097,0.00047157044,0.0025458566,0.00096306304,0.0027194882,0.001343057,0.0038024585,0.13474543],"study_design_scores_gemma":[0.000014533097,0.00084306346,0.98253804,0.0002046145,0.000032387867,0.00073674665,0.0040434427,0.0034339104,0.0011319661,0.00053283584,0.0064625093,0.000025961768],"about_ca_topic_score_codex":0.005253857,"about_ca_topic_score_gemma":0.007029956,"teacher_disagreement_score":0.005253857,"about_ca_system_score_codex":0.0006760242,"about_ca_system_score_gemma":0.000647497,"threshold_uncertainty_score":0.012498021},"labels":[],"label_agreement":null},{"id":"W3166693588","doi":"10.3917/dm.101.0189","title":"10.3917/dm.101.0189","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Proactivity; Quality (philosophy); Marketing; Scope (computer science); Relationship marketing; Business; Loyalty; Customer satisfaction; Value (mathematics); Function (biology); Competition (biology); Sample (material); Psychology; Knowledge management; Computer science; Marketing management; Social psychology","score_opus":0.012309943855963882,"score_gpt":0.1958353584444774,"score_spread":0.1835254145885135,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3166693588","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.002640861,0.0030559343,0.0013073036,0.004012528,0.0029710622,0.00016638849,0.0021650153,0.0008690864,0.98281175],"genre_scores_gemma":[0.010499805,0.0020455965,0.0010430154,0.0016998472,0.0006971074,0.00014639286,0.0012179161,0.000322816,0.9823276],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9988662,0.00019107439,0.000117747266,0.00033546338,0.00031320436,0.00017635194],"domain_scores_gemma":[0.9978144,0.0002804758,0.00016620859,0.00034326685,0.0006528687,0.000742687],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0012037101,0.0012691295,0.00091999274,0.0023597819,0.0016830275,0.005162189,0.0012650315,0.0023888815,0.91351855],"category_scores_gemma":[0.0026910563,0.00050125597,0.00067441026,0.002571048,0.0010574235,0.0033131498,0.003523579,0.0018469592,0.8920233],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021556506,0.00033219546,0.0029846644,0.0005796825,0.00001559023,0.0003398888,0.00017987275,0.00012249527,0.0012115554,0.008475882,0.35680306,0.62873954],"study_design_scores_gemma":[0.00003080667,0.000035406727,0.0020812459,0.0003617239,0.000010099225,0.0007323149,0.00018101407,0.00016731424,0.0003241526,0.0017456397,0.99431324,0.000016967657],"about_ca_topic_score_codex":0.0018830084,"about_ca_topic_score_gemma":0.001967502,"teacher_disagreement_score":0.08648145,"about_ca_system_score_codex":0.0019894568,"about_ca_system_score_gemma":0.0018793608,"threshold_uncertainty_score":0.12335521},"labels":[],"label_agreement":null},{"id":"W3166732145","doi":"10.1108/jsm-04-2020-0122","title":"Mapping of <i>Journal of Services Marketing</i> themes: a retrospective overview using bibliometric analysis","year":2021,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":53,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Thematic analysis; Service (business); Customer satisfaction; Services marketing; Sociology; Service delivery framework; Marketing; Library science; Public relations; Business; Political science; Social science; Qualitative research; Computer science","score_opus":0.028475303792358856,"score_gpt":0.27824148969447643,"score_spread":0.24976618590211758,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3166732145","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6885505,0.13318567,0.015353329,0.015456802,0.0015234714,0.0043340907,0.080999285,0.0010722846,0.059524704],"genre_scores_gemma":[0.784021,0.106013246,0.04656197,0.0017040682,0.0012847865,0.0073025175,0.044406712,0.00057951023,0.008125973],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.97865355,0.003705202,0.0057222983,0.0017365286,0.0091082705,0.0010742313],"domain_scores_gemma":[0.8653672,0.062794864,0.026820213,0.0052222833,0.037301023,0.0024944898],"candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.019808188,0.0006347495,0.0014195369,0.18090963,0.0025855312,0.009014923,0.0012175703,0.00088911416,0.003590573],"category_scores_gemma":[0.08645463,0.0005584498,0.0016097525,0.19346525,0.001847827,0.005417804,0.0044130767,0.00080331013,0.0011061882],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044006447,0.00016687193,0.28029725,0.05456936,0.0008042107,0.0014442712,0.03998405,0.000851962,0.0069453665,0.023474963,0.044148467,0.5468733],"study_design_scores_gemma":[0.000042678133,0.0002629504,0.5515887,0.020162368,0.00095205853,0.002053263,0.05826193,0.0017200132,0.0049752076,0.0072855926,0.35249454,0.00020070894],"about_ca_topic_score_codex":0.0058662174,"about_ca_topic_score_gemma":0.006267253,"teacher_disagreement_score":0.81909037,"about_ca_system_score_codex":0.005606606,"about_ca_system_score_gemma":0.012463151,"threshold_uncertainty_score":0.10475695},"labels":[],"label_agreement":null},{"id":"W3171514524","doi":"10.1108/ijrdm-10-2020-0426","title":"Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness","year":2021,"lang":"en","type":"article","venue":"International Journal of Retail & Distribution Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Gratitude; Loyalty business model; Loyalty; Business; Marketing; Advertising; Psychology; Social psychology; Service (business); Service quality","score_opus":0.03665813531147833,"score_gpt":0.28720774287954975,"score_spread":0.25054960756807143,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3171514524","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9941034,0.00018706072,0.0001560849,0.00054693146,0.0000099539375,0.000020604808,0.00002550255,0.000008396545,0.0049421536],"genre_scores_gemma":[0.9988996,0.00009178593,0.000107923166,0.00010786092,0.0000040162804,0.000011191107,0.0000176172,0.0000023602681,0.00075773237],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981065,0.0010159541,0.000056490488,0.00009014594,0.00033646452,0.000394398],"domain_scores_gemma":[0.99123085,0.0041270624,0.0015563426,0.00029905408,0.0009756738,0.0018110677],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002557487,0.00016212216,0.00028740815,0.00035621357,0.0009136217,0.0023063405,0.00040409222,0.000647088,0.0066328514],"category_scores_gemma":[0.011921457,0.00012195867,0.00041610855,0.00032240176,0.0008406702,0.0009637943,0.0011360402,0.0013485189,0.00061368383],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0019069344,0.0048759216,0.74955225,0.00048691538,0.00048024819,0.0005848046,0.016379682,0.0011570522,0.0038609037,0.003425894,0.004356331,0.21293305],"study_design_scores_gemma":[0.000044219712,0.0013400809,0.96939665,0.00016101317,0.0002638764,0.00021095283,0.021525383,0.0017842696,0.0009360354,0.0010314824,0.0032570192,0.00004908925],"about_ca_topic_score_codex":0.010934867,"about_ca_topic_score_gemma":0.014807978,"teacher_disagreement_score":0.010934867,"about_ca_system_score_codex":0.0015680692,"about_ca_system_score_gemma":0.0017251684,"threshold_uncertainty_score":0.02218914},"labels":[],"label_agreement":null},{"id":"W3173576910","doi":"10.26466/opus.899522","title":"Spor İşletmelerinde Müşteri Memnuniyetinin Bazı Değişkenlere Göre İncelenmesi","year":2021,"lang":"tr","type":"article","venue":"Opus uluslararası toplum araştırmaları dergisi","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Yukon University","funders":"","keywords":"Cronbach's alpha; Normality test; Statistics; Data collection; Mathematics; Internal consistency; Test (biology); Friedman test; Kurtosis; Descriptive statistics; Psychology; Statistical hypothesis testing","score_opus":0.019929488626300347,"score_gpt":0.238642389997212,"score_spread":0.21871290137091165,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3173576910","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7805261,0.006313473,0.01768283,0.0033166152,0.0004962882,0.00016519101,0.0012087041,0.0007730163,0.18951792],"genre_scores_gemma":[0.9000995,0.0029049786,0.010972286,0.0002647715,0.00009004401,0.00007510992,0.00088146253,0.00008627474,0.08462559],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99958366,0.00005588097,0.000024425444,0.00007013778,0.00018569913,0.000080305996],"domain_scores_gemma":[0.99940395,0.000079789366,0.00012195421,0.00004278106,0.00025444943,0.00009703417],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00063054473,0.00039660544,0.0003468964,0.0005771792,0.00085178955,0.0022869196,0.0003638713,0.00052667985,0.019802],"category_scores_gemma":[0.00081023754,0.00018791403,0.00031212592,0.000584326,0.0004892367,0.00096753845,0.00097233546,0.00084983493,0.0036278523],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016287452,0.0006531314,0.077636555,0.0010385995,0.00013146235,0.0014069017,0.0029283646,0.003167687,0.08105978,0.020837195,0.024520628,0.78499097],"study_design_scores_gemma":[0.00007448692,0.0017546028,0.30306014,0.00046732058,0.00019705501,0.0025618977,0.008538502,0.009604153,0.098508276,0.008461211,0.56659865,0.00017370933],"about_ca_topic_score_codex":0.006122807,"about_ca_topic_score_gemma":0.010931846,"teacher_disagreement_score":0.019802,"about_ca_system_score_codex":0.0010927364,"about_ca_system_score_gemma":0.0014183437,"threshold_uncertainty_score":0.066244304},"labels":[],"label_agreement":null},{"id":"W3174527793","doi":"","title":"Deploying ‘Connectors’: A Control to Manage Employee Turnover Intentions?","year":2019,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Turnover; Control (management); Affect (linguistics); Work (physics); Psychology; Turnover intention; Social psychology; Test (biology); Business; Engineering; Job satisfaction; Communication; Management; Economics; Biology; Ecology","score_opus":0.01093874529037354,"score_gpt":0.23276540188023878,"score_spread":0.22182665658986525,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3174527793","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98612285,0.000059062357,0.004896353,0.00079782103,0.00003401195,0.00005065495,0.000011013878,0.00006547465,0.00796286],"genre_scores_gemma":[0.99731976,0.000026516665,0.0017731072,0.00012945203,0.00001892895,0.000023837078,0.0000132134655,0.0000061196492,0.00068910606],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984428,0.00073928287,0.000053272008,0.0002535029,0.00023630804,0.00027475916],"domain_scores_gemma":[0.9908991,0.0016011548,0.0024765716,0.0011191362,0.0004644396,0.003439509],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021060559,0.00035145486,0.00021139179,0.00053521624,0.0013468273,0.0020681177,0.000587978,0.00071442215,0.004494593],"category_scores_gemma":[0.007993744,0.00018624992,0.0001882729,0.00040442962,0.0017705475,0.0013054401,0.0019537236,0.0007306255,0.0005081493],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009930537,0.004889392,0.5499279,0.00026108816,0.00020754394,0.00082687533,0.02561877,0.0013639592,0.05456968,0.026820581,0.004997904,0.32952324],"study_design_scores_gemma":[0.0002258732,0.0041458555,0.8998199,0.00018165438,0.0002177758,0.00083057105,0.03671067,0.0089960005,0.006339802,0.016171275,0.026239714,0.000120872035],"about_ca_topic_score_codex":0.0012343569,"about_ca_topic_score_gemma":0.0031854257,"teacher_disagreement_score":0.004494593,"about_ca_system_score_codex":0.00054363726,"about_ca_system_score_gemma":0.0011085052,"threshold_uncertainty_score":0.015035987},"labels":[],"label_agreement":null},{"id":"W3175406459","doi":"10.5267/j.uscm.2021.4.007","title":"The impact of analytical CRM on strategic CRM, operational CRM and customer satisfaction: Empirical study on commercial banks","year":2021,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Customer relationship management; Mediation; Marketing; Process management; Knowledge management; Computer science","score_opus":0.05966443496623923,"score_gpt":0.3402605911980397,"score_spread":0.28059615623180045,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3175406459","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99955946,0.000026171425,0.000041574192,0.00002568398,5.924553e-7,0.000005566173,0.0000095897985,6.1885373e-7,0.00033080077],"genre_scores_gemma":[0.9996443,0.00005410891,0.00010506786,0.00003280679,0.0000021677379,0.000010428427,0.000019803725,7.604151e-7,0.00013055136],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9978903,0.0012506604,0.00010603234,0.00013139153,0.0003653728,0.0002564076],"domain_scores_gemma":[0.982668,0.012596472,0.0019003741,0.00029818958,0.001293404,0.0012435472],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028210725,0.00023215785,0.00028876885,0.0006987925,0.00074460707,0.0010080473,0.000269408,0.0005328582,0.003020365],"category_scores_gemma":[0.0073714443,0.00025944033,0.00026983523,0.0011985285,0.0009881958,0.0008429475,0.0005586234,0.0008048609,0.00042809275],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00053513143,0.0027813083,0.9602211,0.00015763962,0.00006737378,0.00031207883,0.010123378,0.00041575226,0.0016413936,0.00043738575,0.00037683206,0.022930628],"study_design_scores_gemma":[0.000025667428,0.0015795821,0.97995156,0.00006267837,0.000069375455,0.00026839392,0.014944313,0.0013801841,0.00091046124,0.00014870215,0.00063814194,0.000020926342],"about_ca_topic_score_codex":0.0043722494,"about_ca_topic_score_gemma":0.0049479087,"teacher_disagreement_score":0.0043722494,"about_ca_system_score_codex":0.0006453475,"about_ca_system_score_gemma":0.0014506018,"threshold_uncertainty_score":0.01491946},"labels":[],"label_agreement":null},{"id":"W3183029569","doi":"10.1111/puar.13416","title":"How Can Servant Leaders Foster Public Employees’ Service‐Oriented Behaviors? A Multilevel Multisource Study in Canadian Libraries","year":2021,"lang":"en","type":"article","venue":"Public Administration Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Servant leadership; Public relations; Service-orientation; Sample (material); Context (archaeology); Service (business); Public service; Leadership style; Multilevel model; Business; Servant; Linkage (software); Psychology; Sociology; Marketing; Political science; Computer science","score_opus":0.10199635041021136,"score_gpt":0.3075938112420342,"score_spread":0.20559746083182284,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3183029569","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985752,0.000104771585,0.000039697243,0.00023109895,0.0000046577206,0.000024681274,0.00009406598,0.0000023189946,0.0009235525],"genre_scores_gemma":[0.99894124,0.00010935621,0.00008588814,0.000078949444,0.0000031508212,0.000018605124,0.000084453335,0.000002848512,0.00067570654],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99701214,0.0005477665,0.00007427685,0.0002983044,0.00070590334,0.0013615736],"domain_scores_gemma":[0.99412054,0.0008882021,0.0010215975,0.00027010572,0.0020106877,0.0016888002],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037231355,0.00039763364,0.0007940438,0.0020910415,0.009832329,0.003415688,0.0016232915,0.00070367096,0.0028394433],"category_scores_gemma":[0.008055855,0.0004231655,0.00061491865,0.003626369,0.0017833445,0.0010913481,0.0021979036,0.0013751521,0.0002753752],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000135845,0.00039224062,0.92574674,0.000056633697,0.000053588625,0.00017895579,0.058209784,0.00008515633,0.00026794517,0.00062748324,0.0014573798,0.01278815],"study_design_scores_gemma":[0.000010279741,0.00008982741,0.89873356,0.000093187205,0.000042225103,0.000026629617,0.09838609,0.00025002583,0.000106786276,0.00009998205,0.0021366698,0.000024768353],"about_ca_topic_score_codex":0.9791445,"about_ca_topic_score_gemma":0.99265176,"teacher_disagreement_score":0.039378908,"about_ca_system_score_codex":0.039378908,"about_ca_system_score_gemma":0.059924588,"threshold_uncertainty_score":0.28571534},"labels":[],"label_agreement":null},{"id":"W3184673111","doi":"10.3390/jrfm14080346","title":"The Impact of Brand Equity on Conversion Behavior in the Use of Personal Banking Services: Case Study of Commercial Banks in Vietnam","year":2021,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Brand equity; Business; Marketing; Brand loyalty; Equity (law); Brand management; Structural equation modeling; Consumer behaviour; Advertising","score_opus":0.048250547936020946,"score_gpt":0.30338682275311185,"score_spread":0.2551362748170909,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3184673111","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995431,0.000012710901,0.000021331949,0.000035982925,4.5374676e-7,0.0000038547846,0.000005858766,2.7889848e-7,0.00037648177],"genre_scores_gemma":[0.9995895,0.00004549235,0.00005355291,0.000012795864,6.412421e-7,0.0000024812587,0.000007893279,4.805485e-7,0.00028720067],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994524,0.00023024884,0.000022909662,0.000048440543,0.000068282934,0.0001777214],"domain_scores_gemma":[0.99875927,0.00060217484,0.00019409887,0.000048411104,0.00014594343,0.00025005947],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007490463,0.00015281452,0.00020840982,0.00060382707,0.0019136536,0.0011656814,0.00035744364,0.000497668,0.0019178878],"category_scores_gemma":[0.0015449859,0.00017602515,0.00022925081,0.000829752,0.0009645011,0.0007219627,0.0007465745,0.00066141406,0.00008775561],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015768259,0.001674579,0.7876485,0.00013683928,0.000045576417,0.011267499,0.16432703,0.00075007236,0.0020063438,0.0023818458,0.0007573465,0.028846627],"study_design_scores_gemma":[0.00001405866,0.0005229883,0.5373394,0.00007986496,0.000058170863,0.003082552,0.44962734,0.003759542,0.0015689239,0.0004808887,0.003431896,0.00003439253],"about_ca_topic_score_codex":0.052637298,"about_ca_topic_score_gemma":0.09426291,"teacher_disagreement_score":0.052637298,"about_ca_system_score_codex":0.0021773456,"about_ca_system_score_gemma":0.0015908692,"threshold_uncertainty_score":0.10466182},"labels":[],"label_agreement":null},{"id":"W3189556505","doi":"10.3390/jrfm14080357","title":"Improvement of Service Quality in the Supply Chain of Commercial Banks—A Case Study in Vietnam","year":2021,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Quality (philosophy); Supply chain; Service quality; Finance; Marketing","score_opus":0.02148478793039913,"score_gpt":0.2714805916127019,"score_spread":0.24999580368230276,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3189556505","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9945134,0.00012664145,0.0010381305,0.0005139383,0.0000065200215,0.00007153202,0.00004250664,0.0000073042993,0.0036800187],"genre_scores_gemma":[0.9978132,0.0002051879,0.0008250058,0.000034719138,0.0000026517375,0.000014558905,0.00002930749,0.0000028300003,0.0010726028],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99868447,0.000683549,0.00006167532,0.00009262694,0.00014893654,0.00032878463],"domain_scores_gemma":[0.9968838,0.0014542238,0.00041634758,0.00011279775,0.0006706065,0.00046226042],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001764483,0.00028207872,0.00025526696,0.0010389007,0.0034162563,0.0023976786,0.00080441235,0.001148109,0.0024165246],"category_scores_gemma":[0.0028953806,0.00032560155,0.0003867801,0.0022860842,0.0014877858,0.0016483613,0.0010703927,0.00095555023,0.00017075047],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006407116,0.0038256608,0.5674732,0.0010386973,0.00014985511,0.046400435,0.20162055,0.04574628,0.0051656496,0.033077378,0.005975971,0.088885695],"study_design_scores_gemma":[0.000093929084,0.0015204605,0.20693247,0.0005250656,0.00012789312,0.0042983396,0.6413979,0.109288156,0.0039466,0.00359499,0.028155968,0.00011821335],"about_ca_topic_score_codex":0.14754306,"about_ca_topic_score_gemma":0.13506693,"teacher_disagreement_score":0.14754306,"about_ca_system_score_codex":0.007953428,"about_ca_system_score_gemma":0.0046874187,"threshold_uncertainty_score":0.29336858},"labels":[],"label_agreement":null},{"id":"W3191593893","doi":"10.1108/ijqss-05-2020-0077","title":"Students’ perception and satisfaction of services provided by public and private higher education institutes: a case study in Albania","year":2021,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Regina","funders":"","keywords":"Higher education; Originality; Perception; Quality (philosophy); Service quality; Service (business); Marketing; Psychology; Medical education; Customer satisfaction; Business; Public relations; Political science; Medicine; Economic growth; Social psychology; Economics","score_opus":0.06819681579640473,"score_gpt":0.3713282448996187,"score_spread":0.30313142910321395,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3191593893","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995432,0.00001925043,0.000022342054,0.00008063149,0.0000015753957,0.000009351897,0.0000071603504,8.5112185e-7,0.00031564682],"genre_scores_gemma":[0.99953663,0.000042255964,0.00004911164,0.00003021462,0.0000035899282,0.000010770405,0.0000090328795,0.0000010304933,0.00031736802],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991431,0.0003022922,0.000047165122,0.000059771464,0.00015305288,0.0002945926],"domain_scores_gemma":[0.99882525,0.00027277222,0.00023206949,0.000049157254,0.00016326789,0.0004575561],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00084143353,0.00025479426,0.0003802735,0.0010642562,0.0034225413,0.0014414308,0.0006543563,0.0006720534,0.0025786527],"category_scores_gemma":[0.0016861791,0.0002295636,0.000393509,0.0011616959,0.001354861,0.0005916305,0.0016181545,0.0010038051,0.00023974948],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034143767,0.0040806406,0.62844855,0.00038414725,0.00007954597,0.05527517,0.25214246,0.00086835667,0.0058030505,0.001966092,0.002634055,0.047976527],"study_design_scores_gemma":[0.000023672827,0.0007877164,0.5263932,0.000107029606,0.00003224657,0.0046495115,0.46180436,0.0012105424,0.000862822,0.00020429208,0.0038872673,0.00003729853],"about_ca_topic_score_codex":0.023092711,"about_ca_topic_score_gemma":0.035869677,"teacher_disagreement_score":0.023092711,"about_ca_system_score_codex":0.002641575,"about_ca_system_score_gemma":0.0017589211,"threshold_uncertainty_score":0.045916617},"labels":[],"label_agreement":null},{"id":"W3193737255","doi":"","title":"The impact of diverse performance measurement on the customer-orientated selling behaviours of B2B salespeople","year":2018,"lang":"en","type":"dissertation","venue":"CERES (Cranfield University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Advertising","score_opus":0.03828993498284278,"score_gpt":0.24505084049461642,"score_spread":0.20676090551177365,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3193737255","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99092144,0.00019178519,0.00041196038,0.00036653533,0.000008016314,0.000012188231,0.00006440353,0.0000053920253,0.008018219],"genre_scores_gemma":[0.9988732,0.00013190908,0.0003296965,0.00010356813,0.0000056630224,0.000011029277,0.000083812214,0.0000034432978,0.00045765398],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99206537,0.0042645857,0.00025516676,0.0005173589,0.0025665355,0.00033095342],"domain_scores_gemma":[0.9577179,0.026436767,0.0065958076,0.0019367483,0.0041877492,0.0031251423],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0060466705,0.00020689084,0.00023491646,0.0011550357,0.0011377243,0.0022784944,0.00037916092,0.00030888533,0.002260644],"category_scores_gemma":[0.023310285,0.00015319501,0.00024882864,0.001160429,0.0013210978,0.0011138242,0.0021011212,0.0007541742,0.00032317697],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021883109,0.00019291803,0.91511935,0.00007832357,0.00012337361,0.000114881754,0.004716139,0.0002926879,0.0010701598,0.00074363226,0.0007157903,0.076613955],"study_design_scores_gemma":[0.0000048291286,0.000184597,0.9935648,0.00004627472,0.000010847671,0.00006165207,0.0040427404,0.0003186236,0.0003284257,0.00031179737,0.0011112163,0.000014131254],"about_ca_topic_score_codex":0.016257294,"about_ca_topic_score_gemma":0.024795098,"teacher_disagreement_score":0.016257294,"about_ca_system_score_codex":0.0010990629,"about_ca_system_score_gemma":0.0010865399,"threshold_uncertainty_score":0.032325327},"labels":[],"label_agreement":null},{"id":"W3194181522","doi":"10.1504/ijemr.2021.10040521","title":"The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities: the role of gender","year":2021,"lang":"en","type":"article","venue":"International Journal of Electronic Marketing and Retailing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University; Thompson Rivers University","funders":"","keywords":"Psychology; Structural equation modeling; Construct (python library); Customer satisfaction; Quality (philosophy); Service quality; Positive relationship; Partial least squares regression; Customer relationship management; Marketing; Social psychology; Business; Service (business); Mathematics; Computer science; Statistics","score_opus":0.03559847023774953,"score_gpt":0.2891248301715021,"score_spread":0.25352635993375255,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3194181522","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9962627,0.00017648442,0.000536432,0.00026543753,0.00001546087,0.000016868911,0.000099894256,0.0000026426676,0.0026240426],"genre_scores_gemma":[0.9992273,0.00004739374,0.00018488489,0.000038366274,0.0000071024638,0.00000867653,0.00004348642,0.000002047871,0.0004407136],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979693,0.000883605,0.00010383216,0.00024142068,0.00047045402,0.00033132944],"domain_scores_gemma":[0.98937935,0.0067932694,0.0015942132,0.00049769465,0.00080410915,0.0009312888],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003463338,0.0001816386,0.00033002967,0.00058441586,0.0007674357,0.0017084365,0.00030302742,0.00034133022,0.005595855],"category_scores_gemma":[0.01223013,0.00013958788,0.00030886705,0.00078854995,0.0009229378,0.0009737395,0.0012427364,0.000885124,0.0002608387],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035006853,0.0001938644,0.9568217,0.00007464835,0.00009489627,0.00016337073,0.009039276,0.00012637296,0.0013098732,0.0024859905,0.00032358005,0.029016355],"study_design_scores_gemma":[0.000008185686,0.00013532782,0.987949,0.00004335897,0.000048830207,0.00012190642,0.008345709,0.0005804377,0.0003991164,0.00090702437,0.0014492003,0.000011850123],"about_ca_topic_score_codex":0.0053576343,"about_ca_topic_score_gemma":0.008547753,"teacher_disagreement_score":0.005595855,"about_ca_system_score_codex":0.00070984394,"about_ca_system_score_gemma":0.000868534,"threshold_uncertainty_score":0.01872003},"labels":[],"label_agreement":null},{"id":"W3196657197","doi":"10.1108/jsm-12-2020-0541","title":"Accommodating ethnic minority consumers during service encounters: the fine line","year":2021,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island","funders":"","keywords":"Ethnic group; Service (business); Context (archaeology); Service provider; Accommodation; Service quality; Marketing; Acculturation; Business; Psychology; Quality (philosophy); Perception; Sociology","score_opus":0.027125732025917833,"score_gpt":0.26600232431152454,"score_spread":0.2388765922856067,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3196657197","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997888,0.00009900844,0.00020278087,0.0002850849,0.000014037897,0.000042650627,0.000006741787,0.0000019296397,0.0014597626],"genre_scores_gemma":[0.9986946,0.00012395525,0.0004942837,0.00023106179,0.00001187914,0.000060324834,0.0000091141865,0.0000022748056,0.00037253607],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99650216,0.0023484165,0.00011216267,0.00020375647,0.0005147427,0.00031883077],"domain_scores_gemma":[0.9945068,0.0023668935,0.0013789085,0.00063423923,0.00043827703,0.0006749172],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005409914,0.00023533184,0.0003258363,0.00021422838,0.0015543737,0.0022560637,0.0006343597,0.0004853446,0.0028858604],"category_scores_gemma":[0.011272992,0.00018216032,0.00044358135,0.00019602446,0.0011988796,0.0013120752,0.0021659445,0.0007906702,0.00029044316],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002497049,0.0044492176,0.6570654,0.00078489695,0.00023957284,0.0006879523,0.16215827,0.00013646414,0.014750648,0.0019779091,0.0006650001,0.15458766],"study_design_scores_gemma":[0.000087260225,0.0040676813,0.7388461,0.00050945475,0.00021967514,0.00036234336,0.23981114,0.00051506644,0.005889226,0.0012745586,0.008354201,0.00006321975],"about_ca_topic_score_codex":0.0035017526,"about_ca_topic_score_gemma":0.0089834165,"teacher_disagreement_score":0.005409914,"about_ca_system_score_codex":0.0006961282,"about_ca_system_score_gemma":0.0018578875,"threshold_uncertainty_score":0.028610706},"labels":[],"label_agreement":null},{"id":"W3196800331","doi":"10.3917/grh.213.0135","title":"Comment les employés d’une chaîne de magasins de commerce de détail et les clients répondent aux différentes configurations LMX : une analyse longitudinale","year":2021,"lang":"fr","type":"article","venue":"GRH","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Humanities; Psychology; Political science; Philosophy","score_opus":0.0641851860935193,"score_gpt":0.32109602542202104,"score_spread":0.25691083932850173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3196800331","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979741,0.00018246066,0.00021405604,0.0001215027,0.000004977137,0.0000173897,0.00009846432,0.0000024587348,0.00138458],"genre_scores_gemma":[0.99669206,0.00021907836,0.00032132148,0.000082271676,0.000004902232,0.00006135096,0.000099578734,0.000006297995,0.002513194],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99724966,0.0010542802,0.00017372363,0.00042733058,0.0006144336,0.00048060916],"domain_scores_gemma":[0.9918019,0.0032080594,0.0023875756,0.00058211206,0.0012047652,0.0008155188],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003282927,0.0002484875,0.00042264524,0.0008589481,0.0022219485,0.003014846,0.0008011314,0.00083022023,0.005281249],"category_scores_gemma":[0.0136472685,0.0004896664,0.00042312517,0.0017621524,0.0017138672,0.0020317198,0.00253033,0.0012126005,0.00091518427],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019075091,0.0001332591,0.8868612,0.000116770505,0.00010422228,0.00025754358,0.09332564,0.0001524813,0.0007675311,0.0012678155,0.00047823112,0.016344585],"study_design_scores_gemma":[0.0000074207937,0.00018623458,0.8671872,0.00015464293,0.00004256795,0.00012370455,0.12601618,0.00020715094,0.00030866225,0.00043756556,0.005305474,0.000023182076],"about_ca_topic_score_codex":0.059486456,"about_ca_topic_score_gemma":0.09862796,"teacher_disagreement_score":0.059486456,"about_ca_system_score_codex":0.0020845374,"about_ca_system_score_gemma":0.0021027434,"threshold_uncertainty_score":0.11828041},"labels":[],"label_agreement":null},{"id":"W3197235278","doi":"10.5267/j.ijdns.2021.7.003","title":"The importance of website quality to brand loyalty: The case study of beauty salons in Vietnam","year":2021,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Beauty; Advertising; Structural equation modeling; Quality (philosophy); Brand loyalty; Business; Marketing; Loyalty; Impression; Psychology; Art; Mathematics; Aesthetics","score_opus":0.06039149106675441,"score_gpt":0.36515508261342955,"score_spread":0.30476359154667515,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3197235278","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991015,0.000034242265,0.00005143531,0.00009795302,0.0000015321589,0.000009750356,0.000009558959,8.941165e-7,0.0006932261],"genre_scores_gemma":[0.9989248,0.000118690186,0.00015403525,0.000034955905,0.0000023451714,0.000004540267,0.000012873755,0.0000015844271,0.000746036],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9996642,0.00013365685,0.000012876295,0.00002820908,0.00005928317,0.00010185613],"domain_scores_gemma":[0.99887854,0.00043567302,0.00018279695,0.00004366815,0.00017145953,0.00028790324],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00066658703,0.00016408341,0.00019654213,0.0005055758,0.0022306342,0.0013200867,0.00042880565,0.0006327707,0.0016886218],"category_scores_gemma":[0.0013081047,0.00017815254,0.00021216637,0.0008448279,0.00090117066,0.0007379456,0.0006300657,0.0005911858,0.00011150583],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034449503,0.0021529833,0.62852985,0.0005622282,0.000096385345,0.060118116,0.24066596,0.0011841691,0.006397142,0.004356799,0.0020332334,0.05355871],"study_design_scores_gemma":[0.000034961162,0.0012485923,0.45183527,0.00018111183,0.00011444687,0.01572825,0.510482,0.004688991,0.004162153,0.0008015555,0.010649608,0.00007297964],"about_ca_topic_score_codex":0.044829547,"about_ca_topic_score_gemma":0.09210486,"teacher_disagreement_score":0.044829547,"about_ca_system_score_codex":0.0019085739,"about_ca_system_score_gemma":0.0014846425,"threshold_uncertainty_score":0.0891372},"labels":[],"label_agreement":null},{"id":"W3198085074","doi":"10.5267/j.ijdns.2021.7.006","title":"The interaction of social CRM between CRM performance and marketing performance in hotels","year":2021,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Relationship marketing; Marketing; Business; Customer relationship management; Marketing management; Social exchange theory; Customer retention; Knowledge management; Computer science; Psychology","score_opus":0.04224736956059613,"score_gpt":0.31325097379533945,"score_spread":0.27100360423474334,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3198085074","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9891321,0.000079896425,0.000203105,0.00046217072,0.0000097630045,0.000011830937,0.000033333272,0.000011087248,0.010056666],"genre_scores_gemma":[0.9993325,0.000026348076,0.000083387764,0.000033255317,0.000009580885,0.0000032970117,0.000019650228,0.0000020779878,0.0004900164],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99778455,0.0011732059,0.00009283554,0.0001364482,0.00046641947,0.0003466717],"domain_scores_gemma":[0.9892574,0.0046163434,0.002670964,0.00035535687,0.0016484287,0.0014514904],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020223092,0.00018991668,0.00018248471,0.0009940142,0.0009101541,0.0025107267,0.00030551694,0.00041834702,0.004358252],"category_scores_gemma":[0.0073878574,0.0000926578,0.00023045133,0.0009921025,0.00067931216,0.0010793596,0.0010785973,0.00056463276,0.0004717116],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029054686,0.0009189058,0.9296956,0.00009411426,0.00013186797,0.00024597984,0.005626546,0.000602628,0.0010264508,0.0022274677,0.001292851,0.057847116],"study_design_scores_gemma":[0.0000067797396,0.0002426718,0.9842913,0.00002721033,0.000030610932,0.00005645757,0.011294342,0.0017755857,0.00036888168,0.00048704876,0.0014017917,0.000017266488],"about_ca_topic_score_codex":0.005864254,"about_ca_topic_score_gemma":0.00916517,"teacher_disagreement_score":0.005864254,"about_ca_system_score_codex":0.0014830806,"about_ca_system_score_gemma":0.0015610236,"threshold_uncertainty_score":0.014579833},"labels":[],"label_agreement":null},{"id":"W3198325291","doi":"10.5267/j.ijdns.2021.8.001","title":"Factors impacting online complaint intention and service recovery expectation: The case of e-banking service in Vietnam","year":2021,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Complaint; Service recovery; Service (business); Business; Structural equation modeling; Sample (material); Customer satisfaction; Service provider; Marketing; Service guarantee; Service quality; Service design; Computer science; Political science","score_opus":0.08616412353764775,"score_gpt":0.33810085703653336,"score_spread":0.2519367334988856,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3198325291","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992132,0.00001991005,0.00003558661,0.0001747793,0.0000017341649,0.000007230934,0.000010191593,8.442099e-7,0.0005365509],"genre_scores_gemma":[0.9997123,0.00003259244,0.000029679091,0.00002514936,0.000001181709,0.0000044739127,0.00001754488,0.0000010119642,0.00017603836],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99833953,0.0006413461,0.00011957334,0.00011705812,0.00019994007,0.00058247277],"domain_scores_gemma":[0.9930636,0.0033291182,0.0014004366,0.00019396123,0.0009107246,0.0011021071],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002044821,0.0001924718,0.00030906414,0.00088182086,0.0021179758,0.0021733742,0.0006530745,0.0006585807,0.0031313435],"category_scores_gemma":[0.0065023783,0.00025009472,0.00054526154,0.0013263412,0.0012569431,0.0013282436,0.0012402631,0.001240422,0.00023279712],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009303991,0.00092336343,0.93382347,0.00006950806,0.000034546618,0.003808867,0.051989548,0.00036472012,0.00033929208,0.0011107277,0.00045811466,0.006984865],"study_design_scores_gemma":[0.000014164017,0.00024207964,0.74294037,0.000090430774,0.000066180255,0.0008894243,0.2500447,0.0036592083,0.0003388014,0.00030754748,0.0013768265,0.000030208992],"about_ca_topic_score_codex":0.09127951,"about_ca_topic_score_gemma":0.08330199,"teacher_disagreement_score":0.09127951,"about_ca_system_score_codex":0.0035448659,"about_ca_system_score_gemma":0.0050847097,"threshold_uncertainty_score":0.18149638},"labels":[],"label_agreement":null},{"id":"W3198346679","doi":"10.1007/s11747-021-00804-z","title":"40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis","year":2021,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":81,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Loyalty; Loyalty business model; Loyalty program; Meta-analysis; Marketing; Set (abstract data type); Business; Psychology; Computer science; Medicine","score_opus":0.05568637174174882,"score_gpt":0.28944376129653315,"score_spread":0.23375738955478434,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3198346679","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.23717779,0.74738413,0.0058203717,0.0025622668,0.0022453733,0.0010627165,0.0015381894,0.00012277365,0.0020863817],"genre_scores_gemma":[0.95176184,0.038817488,0.0042082835,0.002042234,0.0007702556,0.00099194,0.0009017464,0.00009914733,0.00040695706],"study_design_codex":"meta_analysis","study_design_gemma":"meta_analysis","domain_scores_codex":[0.889479,0.07619305,0.013502089,0.012608811,0.0063365363,0.0018805645],"domain_scores_gemma":[0.68605614,0.26512596,0.021849392,0.01764078,0.005795884,0.003531864],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.10918837,0.0029380217,0.015809508,0.0048424075,0.0017967117,0.0059871515,0.003987715,0.005865205,0.003966222],"category_scores_gemma":[0.17438738,0.0029683288,0.052280888,0.0060933647,0.0031937794,0.007143763,0.003794587,0.005999093,0.00038772498],"study_design_candidate":"meta_analysis","study_design_consensus":"meta_analysis","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0077795438,0.00020581395,0.03075324,0.008153738,0.94178385,0.000054001892,0.00042630782,0.0003114733,0.00009510893,0.00022469267,0.0004940979,0.009718126],"study_design_scores_gemma":[0.0037169775,0.0016977815,0.027563676,0.0040642824,0.9599574,0.0000628557,0.00034757453,0.00030596828,0.00011495737,0.00096504885,0.0011398824,0.00006360197],"about_ca_topic_score_codex":0.007767295,"about_ca_topic_score_gemma":0.012460961,"teacher_disagreement_score":0.10918837,"about_ca_system_score_codex":0.0034338096,"about_ca_system_score_gemma":0.0038708048,"threshold_uncertainty_score":0.57745016},"labels":[],"label_agreement":null},{"id":"W3198550612","doi":"10.5267/j.uscm.2021.7.013","title":"The relationships among service failure, service recovery, customer satisfaction and trust at international hospitals: A Case in Vietnam","year":2021,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service recovery; Vietnamese; Business; Service (business); Customer satisfaction; Distributive justice; Marketing; Loyalty; Procedural justice; Service guarantee; Service quality; Economic Justice; Psychology; Service provider; Service design; Political science","score_opus":0.01999461419469064,"score_gpt":0.23946300030569714,"score_spread":0.2194683861110065,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3198550612","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99916065,0.000041342602,0.00006152028,0.000173758,0.0000010914941,0.0000059529,0.0000073581446,6.3504257e-7,0.0005477509],"genre_scores_gemma":[0.9997465,0.000067633315,0.00004373103,0.000015993895,9.231709e-7,0.00000331106,0.000006026649,4.1478202e-7,0.0001153363],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99872017,0.000609894,0.00006743977,0.000058836205,0.00016811446,0.00037560397],"domain_scores_gemma":[0.99729925,0.001190166,0.00061566575,0.000087664615,0.0003179057,0.00048932596],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014731999,0.00020174071,0.00028207924,0.0008322059,0.0029712417,0.0017797812,0.00045997757,0.0006119051,0.0012394837],"category_scores_gemma":[0.003531249,0.00022611787,0.00026134698,0.0015483239,0.0017881128,0.0010346678,0.0010647,0.0009051292,0.00007292516],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016984102,0.00068302243,0.77940494,0.00016998945,0.000053234286,0.032064434,0.15945283,0.0014930224,0.00079821935,0.00807155,0.0010744903,0.016564436],"study_design_scores_gemma":[0.00003118427,0.0005989926,0.38246858,0.00018587736,0.00007777564,0.011825965,0.58980495,0.007896591,0.00084241584,0.0013906067,0.004811477,0.00006557172],"about_ca_topic_score_codex":0.09723228,"about_ca_topic_score_gemma":0.08219703,"teacher_disagreement_score":0.09723228,"about_ca_system_score_codex":0.003991565,"about_ca_system_score_gemma":0.0026920484,"threshold_uncertainty_score":0.19333267},"labels":[],"label_agreement":null},{"id":"W3198694667","doi":"10.1080/14927713.2021.1971556","title":"Using value equity drivers to understand parents’ perspectives of youth summer Hockey camps: an importance-performance analysis","year":2021,"lang":"en","type":"article","venue":"Leisure/Loisir","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":true,"ca_institutions":"Brock University","funders":"","keywords":"Ice hockey; Equity (law); Value (mathematics); Psychology; Marketing; Applied psychology; Advertising; Business; Demographic economics; Geography; Political science; Economics; Medicine; Mathematics; Statistics","score_opus":0.1066483404827997,"score_gpt":0.3251600731426447,"score_spread":0.21851173265984503,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3198694667","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9979311,0.000048507467,0.00018896522,0.00017178834,0.0000025485997,0.000008281722,0.00004308127,6.5111846e-7,0.0016050298],"genre_scores_gemma":[0.9995863,0.000054387147,0.000092384646,0.000023122033,0.0000015708533,0.0000065395507,0.000026742542,7.4640326e-7,0.00020818983],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99902034,0.0005048639,0.00003381761,0.00005649553,0.00016980864,0.00021460255],"domain_scores_gemma":[0.9968726,0.0014903969,0.00065607246,0.00008069516,0.0005376677,0.00036260986],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030971398,0.00018683812,0.00015410277,0.0011727482,0.0014873679,0.0024150156,0.00028069413,0.00032018835,0.0012616466],"category_scores_gemma":[0.0045703114,0.00017787653,0.00020422925,0.00094153796,0.0014545448,0.0015178849,0.0013689727,0.00090206275,0.00006346425],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000039831604,0.00005096925,0.47649693,0.000038219812,0.000013060759,0.00034851348,0.5092772,0.00009878613,0.00035200795,0.0021292036,0.0004901873,0.010665026],"study_design_scores_gemma":[0.0000015796368,0.0000490203,0.27046242,0.000047414695,0.0000071062072,0.0001088096,0.7257428,0.00025963038,0.00016390666,0.0002842807,0.00286352,0.000009484187],"about_ca_topic_score_codex":0.05146746,"about_ca_topic_score_gemma":0.08704818,"teacher_disagreement_score":0.05146746,"about_ca_system_score_codex":0.0029413498,"about_ca_system_score_gemma":0.0017638492,"threshold_uncertainty_score":0.10233575},"labels":[],"label_agreement":null},{"id":"W3199983373","doi":"10.1016/bs.atpp.2021.06.003","title":"What are we doing with all that satisfaction data? Evaluating Public Transport customer satisfaction data collection and analysis techniques","year":2021,"lang":"en","type":"book-chapter","venue":"Advances in transport policy and planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Loyalty; Customer satisfaction; Marketing; Service quality; Population; Data collection; Business; Service (business); Quality (philosophy); Reliability (semiconductor); Loyalty business model; Knowledge management; Computer science; Medicine; Mathematics; Statistics","score_opus":0.11387291806345894,"score_gpt":0.3527078636526902,"score_spread":0.23883494558923124,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3199983373","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":"methods","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3127551,0.04949469,0.3052814,0.19154666,0.0038206778,0.0012722063,0.006088238,0.0022194814,0.1275215],"genre_scores_gemma":[0.53499633,0.019616988,0.4161194,0.01018265,0.001592456,0.0007627976,0.0032541899,0.00064455083,0.012830543],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.96754116,0.017968178,0.0011437865,0.0011772423,0.011253415,0.00091621495],"domain_scores_gemma":[0.903213,0.059883688,0.0049246806,0.0052207643,0.024879238,0.0018786292],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.04613733,0.00081247225,0.0009508324,0.002323546,0.0011229984,0.011391233,0.0019974853,0.0018915073,0.0021030006],"category_scores_gemma":[0.097534746,0.0005053241,0.0009217466,0.005283403,0.002699987,0.010532708,0.0014713025,0.0023640897,0.0015355063],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013666206,0.00031880738,0.11047559,0.00095302326,0.00055839453,0.000054455886,0.0022738953,0.002127038,0.0018906681,0.013507331,0.0354752,0.83222896],"study_design_scores_gemma":[0.00016690366,0.0015911037,0.3676515,0.0081147775,0.0021693371,0.00092808786,0.039867774,0.076913185,0.023924358,0.107476816,0.3706911,0.00050512125],"about_ca_topic_score_codex":0.025664438,"about_ca_topic_score_gemma":0.03688912,"teacher_disagreement_score":0.95386267,"about_ca_system_score_codex":0.002776649,"about_ca_system_score_gemma":0.005632009,"threshold_uncertainty_score":0.24400043},"labels":[],"label_agreement":null},{"id":"W3200002628","doi":"10.33423/jabe.v23i2.4085","title":"Developing Competitive Advantage for Real Estate Agents: Links to Organizational Culture, Service Quality and Behavioral Intentions","year":2021,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Real estate; Business; Competitive advantage; Quality (philosophy); Service (business); Marketing; Corporate Real Estate; Estate; Organizational culture; Service quality; Real estate development; Knowledge management; Industrial organization; Finance; Economics; Computer science; Management","score_opus":0.05777896447058184,"score_gpt":0.3079770013229899,"score_spread":0.25019803685240805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3200002628","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9941453,0.000070901806,0.00022028513,0.00029600007,0.000004295171,0.000009758778,0.000007775422,0.0000014945704,0.0052442825],"genre_scores_gemma":[0.9995555,0.000045160472,0.00012926057,0.000024282988,0.0000016814519,0.0000032176647,0.0000070535016,7.808374e-7,0.00023308654],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99883574,0.0004808115,0.000067210516,0.00007649724,0.00031944178,0.0002203111],"domain_scores_gemma":[0.9908467,0.0034604133,0.0026399312,0.0002842091,0.0014428265,0.0013259933],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027320501,0.00015064179,0.00019620884,0.00077006343,0.0010429482,0.0030914797,0.00028239004,0.0004249482,0.0026580708],"category_scores_gemma":[0.0072099143,0.00010751338,0.00023819966,0.0005365223,0.001215337,0.0010435455,0.0011488677,0.000954077,0.00023428944],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000041523945,0.0005394324,0.9726518,0.000025804673,0.00004944092,0.00010254963,0.009100978,0.00015307021,0.00025142336,0.0033346915,0.00018025917,0.013569052],"study_design_scores_gemma":[0.000007037413,0.00022064519,0.94761324,0.000054956203,0.000046349844,0.00009783744,0.04638901,0.0016099653,0.00039257432,0.0017489088,0.0017955452,0.000023834566],"about_ca_topic_score_codex":0.009095492,"about_ca_topic_score_gemma":0.016103955,"teacher_disagreement_score":0.009095492,"about_ca_system_score_codex":0.0010656569,"about_ca_system_score_gemma":0.0015696604,"threshold_uncertainty_score":0.018085122},"labels":[],"label_agreement":null},{"id":"W3202994362","doi":"10.33423/jabe.v22i9.3666","title":"The Impact of User-Generated Content on Customer Loyalty in Food and Beverages Retail: An Empirical Study","year":2020,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Loyalty business model; Business; Advertising; User-generated content; Marketing; Empirical research; Social media; Psychology; Mathematics; Political science; Statistics","score_opus":0.07273579112271761,"score_gpt":0.27599048315567476,"score_spread":0.20325469203295715,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3202994362","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99907565,0.000026807533,0.000051324565,0.000017482349,0.0000010828295,0.000017280783,0.000025457053,0.0000019811466,0.0007828473],"genre_scores_gemma":[0.99950385,0.00003021305,0.00012644047,0.000022137483,0.000003736755,0.000013832859,0.00005026098,0.0000020720447,0.00024753078],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974477,0.0014287933,0.00015294028,0.00014866347,0.0005527781,0.00026918118],"domain_scores_gemma":[0.96721506,0.02117059,0.0051349564,0.0013525673,0.0026005858,0.0025262127],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027555553,0.00018354536,0.0002821543,0.001047664,0.00062846375,0.0020985215,0.00046758534,0.00070318894,0.0034957891],"category_scores_gemma":[0.012435573,0.00016862847,0.0003956146,0.001003164,0.00068371114,0.0012228604,0.0008986155,0.0008654275,0.00045496796],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00066409045,0.0034797143,0.9724912,0.000111380585,0.000110400055,0.00018523967,0.0032265808,0.00027052956,0.0010037762,0.0003814407,0.00020747898,0.017868105],"study_design_scores_gemma":[0.000017346176,0.00097066985,0.99123126,0.000024670539,0.00008302615,0.00013002972,0.0045717345,0.0017985158,0.00056259095,0.00009636006,0.00049452257,0.000019210467],"about_ca_topic_score_codex":0.003424365,"about_ca_topic_score_gemma":0.003856415,"teacher_disagreement_score":0.0034957891,"about_ca_system_score_codex":0.00084868626,"about_ca_system_score_gemma":0.0006036378,"threshold_uncertainty_score":0.014572918},"labels":[],"label_agreement":null},{"id":"W3203229993","doi":"10.1111/1911-3846.12744","title":"Does Distance Matter? An Investigation of Partners Who Audit Distant Clients and the Effects on Audit Quality†","year":2021,"lang":"en","type":"article","venue":"Contemporary Accounting Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Audit; Matching (statistics); Business; Quality audit; Quality (philosophy); Geographical distance; Joint audit; Accounting; Marketing; Internal audit; Medicine","score_opus":0.06333038623610833,"score_gpt":0.3535800199895551,"score_spread":0.2902496337534468,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3203229993","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973718,0.00018127552,0.00044661638,0.00031867076,0.0000049071464,0.0000119149045,0.000069350346,0.0000027792223,0.0015927058],"genre_scores_gemma":[0.99958414,0.000042361757,0.00007803752,0.000020891343,0.000002663514,0.000004350703,0.000027565658,0.0000013409872,0.00023870236],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9929811,0.0041708234,0.0004052214,0.00065970136,0.0011035299,0.0006795526],"domain_scores_gemma":[0.9392538,0.028752621,0.021224579,0.0024658788,0.0032225202,0.005080524],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038434546,0.00013858682,0.00055271486,0.0008371474,0.0011797807,0.002798146,0.00083362265,0.0007161809,0.005252549],"category_scores_gemma":[0.036897965,0.00023331352,0.00042008416,0.002064975,0.0012098794,0.0014638397,0.0033258577,0.0008951584,0.00044621137],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010415334,0.000113595386,0.9898391,0.000017359418,0.000055260953,0.000116565476,0.0014535411,0.000297812,0.00006282151,0.0004030345,0.00017070373,0.00736616],"study_design_scores_gemma":[0.000014428965,0.00026695483,0.9820479,0.000036893933,0.00009750412,0.00018628882,0.01368539,0.0017910515,0.00020610642,0.00068947225,0.0009609995,0.000016931303],"about_ca_topic_score_codex":0.021630445,"about_ca_topic_score_gemma":0.021026218,"teacher_disagreement_score":0.021630445,"about_ca_system_score_codex":0.0010963801,"about_ca_system_score_gemma":0.0011622931,"threshold_uncertainty_score":0.043009043},"labels":[],"label_agreement":null},{"id":"W3207051519","doi":"10.1080/08841241.2021.1977449","title":"A comparative analysis of institutional commitment: are business students different?","year":2021,"lang":"en","type":"article","venue":"Journal of Marketing for HIGHER EDUCATION","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; Nipissing University; Cape Breton University","funders":"","keywords":"Autonomy; Loyalty; Structural equation modeling; Psychology; Higher education; Knowledge management; Population; Conceptual model; Quality (philosophy); Pedagogy; Marketing; Sociology; Business; Political science; Computer science","score_opus":0.04507845154841759,"score_gpt":0.33378058812997213,"score_spread":0.2887021365815545,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3207051519","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982146,0.000116800846,0.0000817103,0.00010690797,0.0000071936574,0.0000067265732,0.000016302723,7.447438e-7,0.0014490052],"genre_scores_gemma":[0.9996898,0.000042571086,0.000033914323,0.000033079796,0.0000039283623,0.000004521806,0.000024469355,6.961562e-7,0.00016694187],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970414,0.0015793012,0.00015374542,0.0001655875,0.00047799523,0.00058186334],"domain_scores_gemma":[0.99163014,0.0032871985,0.0015581088,0.00048563463,0.0010355918,0.0020033051],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0040597096,0.000112582675,0.0003010035,0.0022651819,0.0011442058,0.0019118177,0.00048362333,0.0005363316,0.0052995193],"category_scores_gemma":[0.011724101,0.0001125757,0.00035094377,0.0023075533,0.0011558221,0.00169274,0.002165049,0.0008204292,0.0003743682],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032932914,0.0004624785,0.94327766,0.000044304477,0.00009709796,0.00015560382,0.014858702,0.000036010977,0.00040038532,0.0022629614,0.00032573516,0.03774968],"study_design_scores_gemma":[0.000012820447,0.0004637213,0.9343043,0.000047841975,0.000030822393,0.0001213991,0.062224217,0.00015375773,0.00024212267,0.0006379146,0.0017479045,0.000013237835],"about_ca_topic_score_codex":0.0019064306,"about_ca_topic_score_gemma":0.0035070411,"teacher_disagreement_score":0.0052995193,"about_ca_system_score_codex":0.00082093355,"about_ca_system_score_gemma":0.00080883276,"threshold_uncertainty_score":0.02147007},"labels":[],"label_agreement":null},{"id":"W3209205058","doi":"","title":"Bankers' Communication Know-how: An Analysis from Commercial Banks of Kathmandu valley","year":2020,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Quest University Canada","funders":"","keywords":"Business; Organizational culture; Service (business); Order (exchange); Government (linguistics); Nonprobability sampling; Human resources; Retail banking; Human resource management; Marketing; Exploratory research; Accounting; Public relations; Finance; Management; Economics","score_opus":0.020265514954833877,"score_gpt":0.24647598072152785,"score_spread":0.22621046576669396,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3209205058","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992293,0.00009782887,0.000018905852,0.00011309173,0.0000015643553,0.0000043218824,0.000056892077,7.410677e-7,0.00047745832],"genre_scores_gemma":[0.99843043,0.00037496001,0.00007679587,0.0001344078,0.000006369932,0.000013601103,0.00012764029,0.0000026622897,0.0008330919],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993113,0.0001860624,0.00007246227,0.00007977345,0.00019067322,0.00015964576],"domain_scores_gemma":[0.99721426,0.001206678,0.00068234163,0.00008015179,0.00048681998,0.0003297547],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00094021746,0.00019131979,0.00028002242,0.0023119939,0.0020482098,0.0015879325,0.0003976994,0.0006239601,0.003658833],"category_scores_gemma":[0.002462773,0.00034707968,0.00021281876,0.002569944,0.0006764805,0.001009348,0.0008538264,0.000688279,0.0004793377],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008453766,0.00015937697,0.7400997,0.00019369695,0.000031254454,0.0016852943,0.23684973,0.00003802824,0.00063147873,0.00036122568,0.001565257,0.018300354],"study_design_scores_gemma":[0.0000033424458,0.00007641947,0.7493247,0.0001413612,0.00002888143,0.00069578434,0.24601012,0.00012657164,0.00014711132,0.000051148443,0.0033803575,0.000014132151],"about_ca_topic_score_codex":0.022951024,"about_ca_topic_score_gemma":0.04800889,"teacher_disagreement_score":0.022951024,"about_ca_system_score_codex":0.0013597446,"about_ca_system_score_gemma":0.0017616634,"threshold_uncertainty_score":0.045634866},"labels":[],"label_agreement":null},{"id":"W3211627817","doi":"10.5267/j.ijdns.2021.9.002","title":"The mediating role of customer relationship management between e-supply chain management and competitive advantage","year":2021,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Competitive advantage; Business; Customer relationship management; Supply chain management; Supply chain; USable; Position (finance); Knowledge management; Supplier relationship management; Marketing; Enterprise relationship management; Industrial organization; Customer satisfaction; Affect (linguistics); Process management; Computer science; Customer retention; Psychology; Service (business); Service quality","score_opus":0.02719821304025155,"score_gpt":0.29681687881058755,"score_spread":0.269618665770336,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3211627817","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93215764,0.001494154,0.0028908662,0.00255698,0.00006808139,0.00011763779,0.000109914414,0.000029950394,0.06057473],"genre_scores_gemma":[0.99808526,0.00033458695,0.0006543673,0.00009347018,0.000018424003,0.000018828334,0.000019718718,0.0000022283,0.0007731298],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9974049,0.0014775639,0.000107150496,0.0001724699,0.00045664754,0.00038119996],"domain_scores_gemma":[0.9830934,0.011145581,0.0026657865,0.0003654331,0.0014513173,0.0012785206],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023110951,0.00046287087,0.00026914227,0.0011604058,0.001054794,0.002973815,0.0006002371,0.00082133187,0.009373487],"category_scores_gemma":[0.009049105,0.00016356917,0.00040214637,0.0010826621,0.0009931996,0.0020938125,0.0019991857,0.0008893035,0.00039659542],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00081154413,0.0030427496,0.6778227,0.0012181931,0.00061886164,0.003273122,0.016355563,0.0019761804,0.00518812,0.0687003,0.0022931152,0.21869953],"study_design_scores_gemma":[0.00012513505,0.0019055338,0.8954846,0.0010728722,0.0006779145,0.001817215,0.042972498,0.0064811143,0.004231081,0.026904982,0.018202025,0.00012503927],"about_ca_topic_score_codex":0.00247307,"about_ca_topic_score_gemma":0.0023407561,"teacher_disagreement_score":0.009373487,"about_ca_system_score_codex":0.0012003136,"about_ca_system_score_gemma":0.002739644,"threshold_uncertainty_score":0.031357408},"labels":[],"label_agreement":null},{"id":"W3211986147","doi":"10.1002/cjas.1654","title":"Inter‐ versus intra‐channel trust transfer on an online‐to‐offline (O2O) platform","year":2021,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; Kelowna General Hospital; University of British Columbia","funders":"","keywords":"Process (computing); Online and offline; Channel (broadcasting); China; Business; Transfer (computing); Computer science; Computational trust; Knowledge management; Telecommunications; Political science","score_opus":0.18834307016313814,"score_gpt":0.33734748975682893,"score_spread":0.1490044195936908,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3211986147","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97927046,0.000022871207,0.0015640437,0.00028892964,0.000011590121,0.00005643047,0.000024768284,0.000023510713,0.018737346],"genre_scores_gemma":[0.9986563,0.000010784622,0.00017407388,0.000015536845,0.0000028007064,0.000007633626,0.0000074818677,0.000003191481,0.0011221919],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984061,0.00059463066,0.000057579768,0.00012579505,0.00032420558,0.0004916557],"domain_scores_gemma":[0.9933733,0.002652973,0.0010643712,0.00065455545,0.00088908133,0.0013657727],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016761641,0.00016997449,0.00017171982,0.00080831075,0.0020052064,0.0031541814,0.0004384527,0.00062725984,0.008414139],"category_scores_gemma":[0.007198077,0.00014517724,0.00024069428,0.00071056606,0.0016638807,0.0035888045,0.0035225647,0.0008717996,0.0007962093],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0033690175,0.0023065407,0.45112205,0.0003774432,0.00011937951,0.010534237,0.09535549,0.01141884,0.030241402,0.084483504,0.006829685,0.30384243],"study_design_scores_gemma":[0.00019966275,0.002869788,0.66767204,0.00040977594,0.0001633856,0.0015108214,0.15591668,0.079317026,0.01698322,0.026249345,0.048407182,0.00030107063],"about_ca_topic_score_codex":0.0098545775,"about_ca_topic_score_gemma":0.008865265,"teacher_disagreement_score":0.0098545775,"about_ca_system_score_codex":0.002212301,"about_ca_system_score_gemma":0.0025318204,"threshold_uncertainty_score":0.028148115},"labels":[],"label_agreement":null},{"id":"W3212355769","doi":"10.3390/jtaer16070167","title":"Influence of Online Reviews on Student Satisfaction Seen through a Service Quality Model","year":2021,"lang":"en","type":"article","venue":"Journal of theoretical and applied electronic commerce research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Laurentian University; Brandon University","funders":"","keywords":"Customer satisfaction; Service quality; Word of mouth; Sample (material); Social media; Psychology; Quality (philosophy); Marketing; Service (business); Order (exchange); Business; Advertising; Computer science; World Wide Web","score_opus":0.07549937064568678,"score_gpt":0.4051099348695521,"score_spread":0.3296105642238653,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3212355769","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9958192,0.00007078891,0.0006668983,0.00015425311,0.000008308561,0.000024954212,0.00004264981,0.000014227162,0.0031986644],"genre_scores_gemma":[0.99948645,0.000023619084,0.00013277585,0.000014263713,0.0000063454095,0.000010006914,0.000028277673,0.0000033131926,0.0002948729],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99561596,0.0026252056,0.00022052813,0.0002415433,0.0009876,0.00030918352],"domain_scores_gemma":[0.94956875,0.032887444,0.008376118,0.0012084557,0.005507119,0.0024520403],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038791553,0.00027564942,0.00043954555,0.00089047145,0.00051444414,0.0027283463,0.00029056837,0.0004713192,0.0039255726],"category_scores_gemma":[0.023773663,0.00014390622,0.0009713069,0.0010056548,0.0004968546,0.0007986268,0.0007350368,0.0008271549,0.000519671],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00059949415,0.0007689428,0.96952426,0.000056158962,0.0001635692,0.00012084162,0.0015153707,0.0019994588,0.0008151736,0.0007008519,0.00053424615,0.023201771],"study_design_scores_gemma":[0.000034450455,0.0015850458,0.9556558,0.000049176513,0.00024084089,0.00015991236,0.00425481,0.034861624,0.0012424004,0.0005782663,0.0013046322,0.000033082306],"about_ca_topic_score_codex":0.003942314,"about_ca_topic_score_gemma":0.0031479464,"teacher_disagreement_score":0.003942314,"about_ca_system_score_codex":0.0008924358,"about_ca_system_score_gemma":0.0009554597,"threshold_uncertainty_score":0.020515203},"labels":[],"label_agreement":null},{"id":"W3213529800","doi":"10.4236/ti.2021.124013","title":"Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review","year":2021,"lang":"en","type":"article","venue":"Technology and Investment","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service (business); Business; Systematic review; Academic library; Process management; Marketing; Public relations; Computer science; Political science; Library science; MEDLINE","score_opus":0.016226709083241773,"score_gpt":0.24505253816780495,"score_spread":0.22882582908456317,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3213529800","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.009240155,0.9874649,0.00036966027,0.00051992625,0.000083114246,0.0006720468,0.00094918825,0.000013221735,0.00068781007],"genre_scores_gemma":[0.059568107,0.93628657,0.0016095332,0.00055154966,0.000062323976,0.0011511566,0.00059916294,0.0000075581897,0.00016399649],"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","domain_scores_codex":[0.99044317,0.0034315048,0.0036264537,0.00059433666,0.0015836135,0.00032096964],"domain_scores_gemma":[0.93468726,0.049116343,0.00881414,0.0008280091,0.005566924,0.0009873351],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0117080575,0.0009412272,0.004073276,0.026486607,0.0011705613,0.0033672268,0.0016786428,0.002199054,0.0034041991],"category_scores_gemma":[0.052516114,0.0008951033,0.003363718,0.028517304,0.0015021574,0.0034532936,0.0023325335,0.0011100766,0.0003136081],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013314853,0.00006315824,0.0046991333,0.9106661,0.0023320117,0.00043081807,0.0018903938,0.00017791262,0.0001885956,0.00050015264,0.0023452127,0.0765733],"study_design_scores_gemma":[0.00008459889,0.00023745609,0.01361614,0.9401551,0.014124263,0.0010149394,0.0052762716,0.00016370296,0.00020483606,0.00038139365,0.024681859,0.00005938866],"about_ca_topic_score_codex":0.015701115,"about_ca_topic_score_gemma":0.056473706,"teacher_disagreement_score":0.026486607,"about_ca_system_score_codex":0.004987506,"about_ca_system_score_gemma":0.032108843,"threshold_uncertainty_score":0.061918855},"labels":[],"label_agreement":null},{"id":"W3214109908","doi":"10.5539/ijms.v13n4p42","title":"The “Custrac Model”: Its Generic Practicality with a Twist in the Ghanaian Education","year":2021,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Loyalty; Customer satisfaction; Marketing; Business; Regression analysis; Generalization; Mathematics; Statistics","score_opus":0.056160174288316315,"score_gpt":0.34033718813189157,"score_spread":0.28417701384357524,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3214109908","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07818253,0.0093605155,0.32364252,0.15910701,0.0025554537,0.0008915289,0.0018643325,0.0008205797,0.4235756],"genre_scores_gemma":[0.8171506,0.005779767,0.13837008,0.0076062265,0.00064471905,0.000921204,0.00054657605,0.00024987376,0.028731093],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9972011,0.0018868739,0.00008157068,0.00024518312,0.00042261992,0.0001627115],"domain_scores_gemma":[0.9973701,0.0013155807,0.00032342778,0.00027674352,0.0005376853,0.0001764844],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0039083264,0.0007239184,0.00031828618,0.0017300936,0.0015628478,0.0041255215,0.0015334601,0.0017380301,0.010069257],"category_scores_gemma":[0.0052954312,0.00037684207,0.0004459902,0.0027793134,0.0073965066,0.004745664,0.0020077608,0.0030836556,0.0014946659],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000041820265,0.00004367455,0.004505732,0.0001717747,0.000010841316,0.00030322943,0.0054345513,0.0011169255,0.00018772791,0.9212467,0.018857261,0.04807979],"study_design_scores_gemma":[0.00004815103,0.00021853794,0.010597072,0.0010317697,0.000036673075,0.0012712624,0.012249091,0.019628797,0.00035711678,0.48289552,0.4715879,0.000078160716],"about_ca_topic_score_codex":0.025893915,"about_ca_topic_score_gemma":0.027793646,"teacher_disagreement_score":0.025893915,"about_ca_system_score_codex":0.004618038,"about_ca_system_score_gemma":0.004787652,"threshold_uncertainty_score":0.051486433},"labels":[],"label_agreement":null},{"id":"W32868431","doi":"10.1073/pnas.1917504117","title":"Is relationship marketing crucial in a mature market? : case of the Malaysian mobile service industry.","year":2012,"lang":"en","type":"book-chapter","venue":"McGraw-Hill (Malaysia) eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Office of Extramural Research, National Institutes of Health; National Institute of Allergy and Infectious Diseases; Canadian Institutes of Health Research; National Institute of General Medical Sciences; Government of Canada","keywords":"Business; Marketing; Advertising; Mobile marketing; Mobile service; Service (business); Digital marketing","score_opus":0.03369607273598408,"score_gpt":0.24754713252861174,"score_spread":0.21385105979262767,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W32868431","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3448065,0.0055281203,0.0014681673,0.19005221,0.0008181532,0.000106553736,0.00022560806,0.000090369685,0.45690432],"genre_scores_gemma":[0.90061283,0.002514138,0.00057792634,0.016267633,0.00020225096,0.00002801136,0.000054563898,0.00005069218,0.07969192],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9987501,0.00028861995,0.000021329422,0.00013336167,0.00015874999,0.0006479409],"domain_scores_gemma":[0.9980033,0.0003361281,0.00026601282,0.00007563096,0.0002275513,0.001091357],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017104155,0.0003373713,0.00018259541,0.0008736715,0.0088448,0.007621246,0.0009558157,0.005877022,0.03480149],"category_scores_gemma":[0.0026758881,0.00025296502,0.00026573602,0.000999117,0.0053245677,0.010657015,0.0044164383,0.0052781687,0.0030713184],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021470139,0.0003349438,0.046570774,0.00030173946,0.000029430177,0.03167785,0.07440271,0.00039124588,0.0011682282,0.6124022,0.11795689,0.114549294],"study_design_scores_gemma":[0.000032605563,0.000118863085,0.030149516,0.0005339472,0.00001766845,0.007794132,0.13854298,0.0013546728,0.00053280906,0.03397203,0.78686094,0.00008978402],"about_ca_topic_score_codex":0.025140334,"about_ca_topic_score_gemma":0.03971705,"teacher_disagreement_score":0.03480149,"about_ca_system_score_codex":0.0066297916,"about_ca_system_score_gemma":0.005416345,"threshold_uncertainty_score":0.116422534},"labels":[],"label_agreement":null},{"id":"W34453176","doi":"10.1093/jmt/thab014","title":"Applying consistent fuzzy preference relations to measure user perceived service quality of information presenting web portals","year":2006,"lang":"en","type":"article","venue":"International Conference on Applied Mathematics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Canadian Institutes of Health Research","keywords":"Usability; Fuzzy logic; Computer science; Preference; Dimension (graph theory); Measure (data warehouse); Quality (philosophy); Fuzzy set; Service quality; Knowledge management; Information retrieval; Service (business); Data mining; Human–computer interaction; Artificial intelligence; Mathematics; Statistics; Marketing","score_opus":0.10313026039965714,"score_gpt":0.29637217653740094,"score_spread":0.1932419161377438,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W34453176","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95224476,0.00008564641,0.042117845,0.00004866865,0.000014797152,0.00027499034,0.0009249966,0.00009402247,0.004194314],"genre_scores_gemma":[0.97788596,0.00003251449,0.021233967,0.000018087274,0.0000058648025,0.00015626421,0.00032724862,0.0000055751075,0.0003345752],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9981369,0.00056743476,0.00025393907,0.00020412207,0.00073485106,0.000102808604],"domain_scores_gemma":[0.98907185,0.007968364,0.001117375,0.0004167202,0.0012533785,0.00017238714],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002098717,0.00034627705,0.00034945694,0.0027467024,0.00031699703,0.0009291132,0.00042241847,0.0005164736,0.004971785],"category_scores_gemma":[0.016222442,0.00016138844,0.00084832724,0.002468495,0.00028331744,0.00082077953,0.00042345218,0.0003608645,0.00049488334],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0021366922,0.0005821121,0.72465354,0.0004451523,0.00045348992,0.0002610904,0.0011200731,0.012955271,0.015770635,0.0022247226,0.00078874617,0.23860851],"study_design_scores_gemma":[0.00012742555,0.0023010697,0.7741159,0.000087876724,0.00020497311,0.00072865665,0.0023084702,0.20389637,0.009018976,0.005365673,0.0017161731,0.00012851464],"about_ca_topic_score_codex":0.0035064148,"about_ca_topic_score_gemma":0.007371954,"teacher_disagreement_score":0.004971785,"about_ca_system_score_codex":0.0006474948,"about_ca_system_score_gemma":0.00025566225,"threshold_uncertainty_score":0.016632259},"labels":[],"label_agreement":null},{"id":"W38865959","doi":"10.1016/j.talanta.2024.126392","title":"A Consumer Perspective of Service Quality in the Airline Industry","year":2011,"lang":"en","type":"article","venue":"Talanta","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"MacEwan University","funders":"National Natural Science Foundation of China; Natural Science Foundation of Fujian Province; Science and Technology Projects of Fujian Province","keywords":"Business; Service quality; SERVQUAL; Marketing; Quality (philosophy); Service (business); Service guarantee; Advertising; Service design; Service provider","score_opus":0.08156309755958956,"score_gpt":0.3031678054977089,"score_spread":0.22160470793811932,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W38865959","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.017492369,0.064625576,0.0043570925,0.4448542,0.0052861287,0.00003896431,0.00030772804,0.00020739537,0.46283057],"genre_scores_gemma":[0.48308006,0.07347318,0.0053841304,0.15888822,0.011107273,0.000056566656,0.00041450164,0.00023636204,0.26735976],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.9979686,0.0006726404,0.000066975896,0.00019813799,0.0008582932,0.00023522471],"domain_scores_gemma":[0.9970132,0.0005722433,0.00020467993,0.00010967813,0.0015304922,0.00056972075],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017781046,0.00046915803,0.00029604402,0.0013399835,0.0026213736,0.0101211015,0.00060615747,0.005533947,0.034537196],"category_scores_gemma":[0.0034697673,0.00013061216,0.0003976977,0.002438298,0.0033254467,0.0063810004,0.0019786411,0.0031202354,0.0034599018],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000115529336,0.0001244123,0.008959899,0.0005619563,0.000028317567,0.0012965754,0.006027132,0.0004322977,0.0024375746,0.33432406,0.40733072,0.23836157],"study_design_scores_gemma":[0.0000048661063,0.000080406586,0.0049384614,0.00040690234,0.000010315606,0.00044300067,0.007969255,0.0003216107,0.00026427762,0.013642656,0.97189426,0.00002392871],"about_ca_topic_score_codex":0.014256394,"about_ca_topic_score_gemma":0.018604329,"teacher_disagreement_score":0.034537196,"about_ca_system_score_codex":0.0065736747,"about_ca_system_score_gemma":0.003568913,"threshold_uncertainty_score":0.11553842},"labels":[],"label_agreement":null},{"id":"W4200298946","doi":"10.1108/ejm-05-2020-0356","title":"Boundary spanner closeness to partner firm as relational governance in turbulent versus stable environments","year":2021,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Closeness; Business; Marketing; Affect (linguistics); Structural equation modeling; Corporate governance; Boundary spanning; Social exchange theory; Knowledge management; Psychology; Social psychology; Computer science","score_opus":0.028179946966916593,"score_gpt":0.2412108798819168,"score_spread":0.21303093291500022,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4200298946","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9813898,0.00029933476,0.0036994086,0.00045719687,0.000021643038,0.000029880495,0.000020131842,0.0000120604645,0.014070574],"genre_scores_gemma":[0.99943405,0.00004981593,0.00025991243,0.000022139842,0.0000045173138,0.0000052985133,0.000009547925,0.0000015151769,0.00021315581],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981073,0.0009089373,0.00010951383,0.0002690547,0.00029450815,0.00031071602],"domain_scores_gemma":[0.9925908,0.0017802977,0.00308072,0.0004369119,0.00042328401,0.0016880389],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018877832,0.00020344037,0.00023800306,0.00091547944,0.0015237841,0.0043838224,0.00039874128,0.0005307525,0.0038704409],"category_scores_gemma":[0.007931605,0.00011908533,0.0002260836,0.0008110173,0.0028541908,0.0031225353,0.0050430996,0.0008058494,0.00017122149],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040004344,0.00049969484,0.76662606,0.00029441394,0.00022790146,0.0021815505,0.0598262,0.0035002793,0.004203072,0.09244146,0.00088926515,0.068909965],"study_design_scores_gemma":[0.00003511351,0.00052930025,0.7871272,0.00035365514,0.00015732057,0.00095386,0.14766134,0.006784007,0.001497685,0.041382413,0.01342538,0.00009273349],"about_ca_topic_score_codex":0.0014052525,"about_ca_topic_score_gemma":0.0018430611,"teacher_disagreement_score":0.0043838224,"about_ca_system_score_codex":0.0013398973,"about_ca_system_score_gemma":0.001300815,"threshold_uncertainty_score":0.012947857},"labels":[],"label_agreement":null},{"id":"W4200450622","doi":"10.1108/ijchm-04-2021-0530","title":"Role of affective forecasting in customers’ hotel service experiences","year":2021,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval; Toronto Metropolitan University","funders":"","keywords":"Service quality; Service (business); Originality; Psychology; Marketing; Value (mathematics); Perception; Quality (philosophy); Hospitality industry; Affect (linguistics); Antecedent (behavioral psychology); Tourism; Advertising; Business; Social psychology; Computer science","score_opus":0.02844686577732538,"score_gpt":0.2649133714464116,"score_spread":0.2364665056690862,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4200450622","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99591416,0.00011986169,0.0003123115,0.00012104544,0.000009189443,0.000008931713,0.000023968496,0.000007160917,0.0034834717],"genre_scores_gemma":[0.9997149,0.000047845082,0.000093151495,0.00002443967,0.000004478535,0.0000033128442,0.000013357499,0.0000015749557,0.00009679777],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994572,0.00022801083,0.000033527234,0.000036842343,0.00013970655,0.00010478985],"domain_scores_gemma":[0.99536526,0.0020925342,0.0012371574,0.00017010096,0.00047233712,0.00066256395],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00089383905,0.00017057115,0.0002056673,0.0003952401,0.0006568243,0.002291836,0.00021594593,0.0003131856,0.0019109888],"category_scores_gemma":[0.005667094,0.00013812323,0.00021507242,0.00040619768,0.00063184084,0.0006234563,0.00082393,0.000751552,0.00014085972],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006682854,0.00054259016,0.8675637,0.00028710545,0.00015499155,0.00063478056,0.058364738,0.0011880256,0.005019919,0.0026206083,0.0010494856,0.061905667],"study_design_scores_gemma":[0.000007897373,0.00017283461,0.9663934,0.000047155594,0.000037853166,0.00014708823,0.028524391,0.0015826192,0.0004894181,0.0010612711,0.001484736,0.000051391464],"about_ca_topic_score_codex":0.004176826,"about_ca_topic_score_gemma":0.003923299,"teacher_disagreement_score":0.004176826,"about_ca_system_score_codex":0.0005442405,"about_ca_system_score_gemma":0.0004366398,"threshold_uncertainty_score":0.008305013},"labels":[],"label_agreement":null},{"id":"W4200564360","doi":"10.33423/jabe.v23i7.4859","title":"The Effect of the Marketing Mix on Customer Purchase Decision in the Mobile Telecommunication Industry in Sub-Sahara Africa","year":2021,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Respondent; Mobile service; Telecommunications service; Marketing strategy; Service (business); Advertising; Mobile telephony; Mobile marketing; Customer advocacy; Customer retention; Telecommunications; Digital marketing; Service quality; Engineering; Mobile radio","score_opus":0.012136401274011995,"score_gpt":0.22553153466470738,"score_spread":0.21339513339069538,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4200564360","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995276,0.00004139109,0.000025836258,0.00002654287,8.327051e-7,0.000002273197,0.000006733648,6.0087194e-7,0.00036832484],"genre_scores_gemma":[0.9998485,0.000030409374,0.00002769592,0.0000066335065,0.0000014820112,0.0000012533911,0.000006163891,4.722719e-7,0.00007743933],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995701,0.00017815384,0.0000263738,0.000029226201,0.000116378535,0.00007975743],"domain_scores_gemma":[0.99716336,0.0015880781,0.000719674,0.000041866206,0.0001819175,0.00030515896],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00046477249,0.00017002538,0.00012619713,0.0005374508,0.00036998745,0.0007589589,0.000112725225,0.00021511159,0.0017576178],"category_scores_gemma":[0.0034560107,0.00014189098,0.00017693095,0.00042989844,0.00022279883,0.0004271116,0.00031094087,0.0003111105,0.00016240374],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015385429,0.00021908079,0.9862408,0.000019609386,0.000054818687,0.0003420535,0.0017704712,0.0002004494,0.0013301183,0.00013321698,0.000076123746,0.009459498],"study_design_scores_gemma":[0.000003781239,0.0001766575,0.99456996,0.000009678458,0.00001801884,0.00019427044,0.00348228,0.00089089683,0.00030234543,0.000072705865,0.00027203085,0.0000073936617],"about_ca_topic_score_codex":0.0044176043,"about_ca_topic_score_gemma":0.0058520604,"teacher_disagreement_score":0.0044176043,"about_ca_system_score_codex":0.00048785013,"about_ca_system_score_gemma":0.00042646067,"threshold_uncertainty_score":0.008783758},"labels":[],"label_agreement":null},{"id":"W4200568820","doi":"10.5267/j.msl.2021.10.003","title":"The effect of customer orientation on financial performance in service firms: The mediating role of service innovation","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Structural equation modeling; Business; Service (business); Marketing; Market orientation; Service innovation; Pledge; Financial services; Service-orientation; Industrial organization; Computer science; Finance","score_opus":0.009076023673967705,"score_gpt":0.23247786504126544,"score_spread":0.22340184136729774,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4200568820","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99381375,0.00015179043,0.00029263145,0.0006381553,0.000011720169,0.000020980457,0.0000382657,0.0000048778293,0.0050278166],"genre_scores_gemma":[0.9994336,0.000088564986,0.00013198888,0.000052613825,0.000007805885,0.000009356249,0.000020462683,0.0000013619904,0.0002541601],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973014,0.0013790578,0.00010843332,0.00019791057,0.00035720825,0.0006560035],"domain_scores_gemma":[0.97193617,0.018561717,0.0037600342,0.00055612216,0.0014954428,0.003690499],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002991944,0.00048503192,0.00045260438,0.0013901077,0.0008794772,0.0026627306,0.000672966,0.0013701251,0.006521649],"category_scores_gemma":[0.011313541,0.00018916055,0.0008504462,0.0014254012,0.0019176598,0.0014639734,0.002181233,0.0017316393,0.00033883064],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004008559,0.0012714089,0.9613418,0.00009468653,0.0001940042,0.0004977114,0.0032216748,0.0006796015,0.0007073358,0.0058603226,0.00033261723,0.025398027],"study_design_scores_gemma":[0.00003101598,0.0005379066,0.9881539,0.000105606145,0.00020113628,0.00015185271,0.0050874087,0.0022916114,0.0005430489,0.002266937,0.00060105236,0.00002854918],"about_ca_topic_score_codex":0.014699027,"about_ca_topic_score_gemma":0.009417156,"teacher_disagreement_score":0.014699027,"about_ca_system_score_codex":0.001981488,"about_ca_system_score_gemma":0.0040325373,"threshold_uncertainty_score":0.029226959},"labels":[],"label_agreement":null},{"id":"W4205243499","doi":"10.1145/3494583.3494594","title":"Research on the impact of promotional activities and relationship commitments on customer participation from the perspective of consumers","year":2021,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Business; Promotion (chess); Marketing; Empirical research; Perspective (graphical); Sales promotion; Incentive; Database transaction; Product (mathematics); Structural equation modeling; Research Object; Transaction cost; Economics; Microeconomics; Finance","score_opus":0.19219056733656395,"score_gpt":0.40939775302772163,"score_spread":0.21720718569115768,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4205243499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9498169,0.0005780227,0.0016209934,0.0005591019,0.000012163614,0.000045120356,0.00003998334,0.0000084446665,0.047319382],"genre_scores_gemma":[0.9983748,0.0002581989,0.00030488617,0.000043957083,0.000008817328,0.000016083426,0.000021945858,0.0000028557586,0.00096838997],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99689204,0.0019795492,0.00006920787,0.00016493216,0.0005763208,0.00031800178],"domain_scores_gemma":[0.9787603,0.015494072,0.0025188292,0.00061039673,0.0012220655,0.001394364],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027413198,0.00024598037,0.0001871539,0.00055721344,0.0007402121,0.0021424938,0.00043874767,0.00049785466,0.008311454],"category_scores_gemma":[0.009120759,0.00014645307,0.00036800434,0.0011169168,0.0010177919,0.0018523028,0.0012674298,0.000941081,0.0005039294],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013792712,0.0036703248,0.5062265,0.0015408974,0.0003563419,0.00064094673,0.03528163,0.0016227834,0.008198468,0.049061764,0.0014521331,0.39056903],"study_design_scores_gemma":[0.000046148525,0.0015339166,0.91925627,0.00045412767,0.00033385056,0.00053753494,0.04283682,0.0022764513,0.0041386453,0.011324762,0.0171942,0.000067319794],"about_ca_topic_score_codex":0.0010281125,"about_ca_topic_score_gemma":0.0017522698,"teacher_disagreement_score":0.008311454,"about_ca_system_score_codex":0.00069260475,"about_ca_system_score_gemma":0.0012330912,"threshold_uncertainty_score":0.027804554},"labels":[],"label_agreement":null},{"id":"W4205817916","doi":"10.5267/j.dsl.2021.12.002","title":"Dominant factors for the marketing of private higher education","year":2022,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Marketing mix; Marketing management; Marketing research; Quantitative marketing research; Return on marketing investment; Marketing strategy; Business; Marketing effectiveness; Promotion (chess); Service (business); Relationship marketing; Quality (philosophy); Marketing science; Product (mathematics); Higher education; Business marketing; Digital marketing; Public relations; Economics; Political science; Economic growth","score_opus":0.03894933565755349,"score_gpt":0.2974014191189606,"score_spread":0.25845208346140713,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4205817916","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9567786,0.00078951544,0.0034516463,0.0014250472,0.000040432726,0.00020625144,0.00023669454,0.00003525018,0.037036605],"genre_scores_gemma":[0.9963798,0.00013871897,0.00090634526,0.00006191974,0.000019213147,0.000017464916,0.000039562925,0.000009798358,0.0024271626],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99608815,0.0009818892,0.00025899734,0.00041099938,0.0015556471,0.0007043569],"domain_scores_gemma":[0.9868723,0.0051602633,0.0027180128,0.0007910476,0.0020424884,0.0024157602],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036226988,0.00045284393,0.00047507155,0.0025717851,0.002066053,0.004218732,0.0003547181,0.0005381249,0.012369166],"category_scores_gemma":[0.008915285,0.0003986265,0.0009241694,0.00184776,0.001183809,0.0013532212,0.0011304473,0.0011821003,0.0009077516],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022738098,0.00044397605,0.92566156,0.00018294463,0.00021337093,0.00021383315,0.002672968,0.00030972334,0.0020095997,0.00992614,0.001240829,0.056897603],"study_design_scores_gemma":[0.000014501956,0.00013962424,0.9830205,0.000113581824,0.00012818532,0.00026342587,0.0044562356,0.0015074789,0.00064065895,0.00472694,0.0049564177,0.00003248614],"about_ca_topic_score_codex":0.008565588,"about_ca_topic_score_gemma":0.01931999,"teacher_disagreement_score":0.012369166,"about_ca_system_score_codex":0.0029536912,"about_ca_system_score_gemma":0.0042285146,"threshold_uncertainty_score":0.041378975},"labels":[],"label_agreement":null},{"id":"W4206680929","doi":"10.3390/su14020803","title":"Marketing Performance Sustainability in the Jordanian Hospitality Industry: The Roles of Customer Relationship Management and Service Quality","year":2022,"lang":"en","type":"article","venue":"Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Yorkville University","funders":"","keywords":"Marketing; Business; Relationship marketing; Contingency theory; Service quality; Enterprise relationship management; Customer relationship management; Hospitality industry; Structural equation modeling; Marketing management; Customer satisfaction; Knowledge management; Customer advocacy; Process management; Service (business); Computer science; Tourism","score_opus":0.018083658376632405,"score_gpt":0.26772291214905614,"score_spread":0.24963925377242374,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4206680929","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973922,0.0002594643,0.00010596799,0.00031164443,0.000002673778,0.000004526018,0.000011684086,0.0000018102198,0.0019100087],"genre_scores_gemma":[0.99961805,0.00010645911,0.000059748112,0.0000287068,0.0000035394132,0.0000016765835,0.000011138422,6.3381736e-7,0.00016993779],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991744,0.00034408792,0.00003719135,0.00005969768,0.00022074676,0.00016391887],"domain_scores_gemma":[0.9974566,0.00076320005,0.00080766354,0.000049146576,0.0004975635,0.00042586273],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001474355,0.00018645603,0.00017161686,0.0007795458,0.0006522602,0.0018245773,0.00024611526,0.0003352044,0.0017144335],"category_scores_gemma":[0.0029355602,0.00009413924,0.00019386754,0.0010115413,0.0006982853,0.00086267065,0.0007911386,0.00049727625,0.00017602363],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000111717316,0.00031252424,0.9394185,0.00010723952,0.0000702775,0.0002451705,0.007868625,0.0005639734,0.0007340151,0.0016295844,0.0005087611,0.048429593],"study_design_scores_gemma":[0.000005767691,0.00018984056,0.9798323,0.000046627476,0.00002627427,0.000116908195,0.016254494,0.0013006626,0.00026037465,0.00050217257,0.0014525295,0.000012216084],"about_ca_topic_score_codex":0.011407466,"about_ca_topic_score_gemma":0.016916618,"teacher_disagreement_score":0.011407466,"about_ca_system_score_codex":0.0014538636,"about_ca_system_score_gemma":0.0025694342,"threshold_uncertainty_score":0.02268213},"labels":[],"label_agreement":null},{"id":"W4206883078","doi":"","title":"“Self-gift giving and satisfaction with life : A behavioral tendency perspective\"","year":2021,"lang":"en","type":"preprint","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Perspective (graphical); Psychology; Life satisfaction; Gift giving; Social psychology; Economics; Computer science","score_opus":0.018484234977247598,"score_gpt":0.23981456601344558,"score_spread":0.22133033103619798,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4206883078","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9896616,0.00021700318,0.00094697985,0.00061457884,0.000016446544,0.000014737524,0.000052992764,0.000007171736,0.008468669],"genre_scores_gemma":[0.9994266,0.00005689837,0.0001746688,0.000060756076,0.000011108063,0.0000072628072,0.000017595374,0.0000022968782,0.0002428283],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993843,0.00037562902,0.000031358337,0.00007260149,0.000085782536,0.000050347982],"domain_scores_gemma":[0.9917665,0.0050136787,0.0013581725,0.00038030546,0.0004595655,0.0010217667],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024005466,0.0001762033,0.00024544107,0.0010951145,0.00041862583,0.0017085571,0.00033562776,0.00077216583,0.004458991],"category_scores_gemma":[0.0061465716,0.0001110932,0.00038339372,0.0010319822,0.0018031689,0.0007607173,0.0007851054,0.00079604844,0.00018076695],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00054418517,0.0006347476,0.90382385,0.00020891915,0.00026960552,0.00036861497,0.02070421,0.0011011426,0.0026077256,0.03684133,0.00086021016,0.03203543],"study_design_scores_gemma":[0.000034482982,0.00020029875,0.9764372,0.000039395676,0.00006504423,0.00030975076,0.0094008185,0.001573336,0.00031078936,0.010410105,0.0011988529,0.000019973782],"about_ca_topic_score_codex":0.00096565194,"about_ca_topic_score_gemma":0.0009227431,"teacher_disagreement_score":0.004458991,"about_ca_system_score_codex":0.00042425707,"about_ca_system_score_gemma":0.00032905105,"threshold_uncertainty_score":0.014916837},"labels":[],"label_agreement":null},{"id":"W4207069699","doi":"10.1108/jabes-08-2021-0122","title":"The effect of internal branding on organisational financial performance and brand loyalty: mediating role of psychological empowerment","year":2022,"lang":"en","type":"article","venue":"Journal of Asian Business and Economic Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":50,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Loyalty; Brand loyalty; Empowerment; Structural equation modeling; Originality; Business; Brand management; Marketing; Value (mathematics); Psychology; Social psychology; Economics","score_opus":0.014010785822369939,"score_gpt":0.26001863147780363,"score_spread":0.24600784565543368,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4207069699","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9897042,0.00029009176,0.0003735941,0.00046228038,0.000015621625,0.000023878312,0.000032575495,0.0000055414184,0.009092291],"genre_scores_gemma":[0.9993524,0.0001019469,0.00016510853,0.000039860966,0.000007841503,0.0000055592654,0.000012358295,7.8917634e-7,0.00031403083],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991054,0.00033474786,0.000043119584,0.00007420897,0.00017578977,0.00026669982],"domain_scores_gemma":[0.9939042,0.0026478781,0.0016376068,0.0002772208,0.0005388085,0.0009943614],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014480995,0.0002629516,0.00025882243,0.0006625011,0.000586849,0.0016851103,0.0002657198,0.00036564647,0.0058232136],"category_scores_gemma":[0.005230042,0.0001277844,0.000515952,0.00039009072,0.0010544101,0.0008526723,0.0012488426,0.0008466993,0.00021251863],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029217787,0.0011441614,0.8958862,0.00027301532,0.00024899893,0.00044988623,0.0051182276,0.0005101137,0.0013461141,0.007135794,0.0005176611,0.0870777],"study_design_scores_gemma":[0.000022828945,0.00038494339,0.9872528,0.00017205827,0.00015280137,0.00024269518,0.005521706,0.0009287838,0.00058344053,0.002949609,0.0017662726,0.00002203665],"about_ca_topic_score_codex":0.0020836855,"about_ca_topic_score_gemma":0.0023330783,"teacher_disagreement_score":0.0058232136,"about_ca_system_score_codex":0.00057858176,"about_ca_system_score_gemma":0.00154722,"threshold_uncertainty_score":0.019480646},"labels":[],"label_agreement":null},{"id":"W4210250718","doi":"10.1057/s41270-021-00150-7","title":"The impact of tangible and intangible rewards on online loyalty program, brand engagement, and attitudinal loyalty","year":2022,"lang":"en","type":"article","venue":"Journal of Marketing Analytics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"St. Francis Xavier University; Concordia University; Thompson Rivers University","funders":"","keywords":"Loyalty; Loyalty program; Structural equation modeling; Context (archaeology); Brand loyalty; Marketing; Construct (python library); Thematic analysis; Advertising; Loyalty business model; Business; Psychology; Computer science; Sociology; Qualitative research; Service (business)","score_opus":0.03992256728587842,"score_gpt":0.3177284905593509,"score_spread":0.2778059232734725,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4210250718","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9973455,0.00009054721,0.000033122164,0.00013548988,0.000009975769,0.0000067231213,0.000054387136,0.000002671288,0.0023215758],"genre_scores_gemma":[0.9983486,0.00005236679,0.000046704445,0.000056886292,0.000016591523,0.000008751669,0.00008615334,0.000004014318,0.0013801247],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9982785,0.00065148715,0.00008522586,0.00015881128,0.00030600876,0.0005201067],"domain_scores_gemma":[0.97000676,0.015065738,0.004416014,0.00090274634,0.0016021442,0.00800662],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024862872,0.00026189125,0.00034564495,0.00078187516,0.0009916433,0.0024239558,0.0007421071,0.0012136248,0.010955949],"category_scores_gemma":[0.015675401,0.0003445581,0.00088711455,0.00081157935,0.000870603,0.0014935156,0.0017335254,0.0030919106,0.0010210581],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0026799263,0.0058306046,0.97507894,0.000028254406,0.0002626939,0.000104670355,0.0005858577,0.00032198828,0.0004810104,0.00053116365,0.00033876766,0.0137560945],"study_design_scores_gemma":[0.000028418146,0.00057157705,0.99714065,0.000015348976,0.00014939244,0.00003983952,0.00076727575,0.0007255115,0.00013650171,0.00021646815,0.00019923637,0.000009826492],"about_ca_topic_score_codex":0.011233116,"about_ca_topic_score_gemma":0.020443348,"teacher_disagreement_score":0.011233116,"about_ca_system_score_codex":0.0007930457,"about_ca_system_score_gemma":0.0014217598,"threshold_uncertainty_score":0.036651313},"labels":[],"label_agreement":null},{"id":"W4210253105","doi":"10.1108/jcm-01-2021-4390","title":"Development of a brand community engagement model: a service-dominant logic perspective","year":2022,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland; Thompson Rivers University; Concordia University","funders":"","keywords":"Structural equation modeling; Brand community; Originality; Context (archaeology); Value (mathematics); Customer engagement; Marketing; Perspective (graphical); Entertainment; Service-dominant logic; Service (business); Business; Brand management; Sociology; Knowledge management; Computer science; Psychology; Mathematics; Social media; Social psychology; Geography; Political science; Statistics; World Wide Web; Artificial intelligence","score_opus":0.07598693813917361,"score_gpt":0.2864760902090334,"score_spread":0.2104891520698598,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4210253105","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.41097018,0.00030701904,0.40786365,0.011533518,0.00009712649,0.00069634494,0.00027786274,0.00019983998,0.16805449],"genre_scores_gemma":[0.9592011,0.00014959012,0.036418207,0.00021157887,0.000024155355,0.00027263348,0.0000857593,0.000011520355,0.0036254071],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9992471,0.00037829005,0.000023818362,0.00009455385,0.00015691976,0.00009937217],"domain_scores_gemma":[0.9983386,0.00082214834,0.00020536662,0.00007257956,0.00031940185,0.00024185576],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014864306,0.000469539,0.00023255085,0.0017063357,0.0009958768,0.002598642,0.0010602545,0.001079248,0.005121564],"category_scores_gemma":[0.002862394,0.00022009772,0.00064786733,0.0011087687,0.0018100103,0.003039031,0.0017996706,0.0013630074,0.00054230745],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006563079,0.0004415994,0.02894735,0.00012116966,0.000043096927,0.00046095107,0.006022115,0.017283428,0.00080513634,0.90111387,0.0018123896,0.042883277],"study_design_scores_gemma":[0.00009393733,0.00040398785,0.01155314,0.00023865045,0.00009893791,0.0004758742,0.009638591,0.4485328,0.00077195396,0.5039174,0.024221756,0.000052963813],"about_ca_topic_score_codex":0.0048396345,"about_ca_topic_score_gemma":0.0043408177,"teacher_disagreement_score":0.005121564,"about_ca_system_score_codex":0.0024338644,"about_ca_system_score_gemma":0.003822257,"threshold_uncertainty_score":0.017659009},"labels":[],"label_agreement":null},{"id":"W4210400903","doi":"10.1108/ijchm-04-2021-0512","title":"Indirect customer-to-customer interactions and experiential value: examining solo and social diners","year":2022,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Royal University","funders":"","keywords":"Excellence; Marketing; Structural equation modeling; Experiential learning; Affect (linguistics); Psychology; Originality; Operationalization; Value (mathematics); Customer delight; Customer satisfaction; Service (business); Advertising; Social psychology; Service quality; Business; Customer retention; Political science; Pedagogy","score_opus":0.03462505762301331,"score_gpt":0.2880433299537715,"score_spread":0.2534182723307582,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4210400903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9976295,0.00004641638,0.00030456705,0.00002908987,0.0000032016367,0.000020502426,0.000029631245,0.0000026992848,0.0019343774],"genre_scores_gemma":[0.99907875,0.000040680497,0.0004136333,0.00002847914,0.000004714695,0.00003117687,0.000042531112,0.000003832439,0.00035615126],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799097,0.0010707496,0.00010595226,0.00023480748,0.00040350345,0.0001939109],"domain_scores_gemma":[0.9810993,0.011920344,0.0039045345,0.0009579503,0.000974524,0.0011433508],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023470714,0.00035146726,0.00042757558,0.00058493135,0.00073467015,0.0024728973,0.0004906319,0.00045435512,0.005795192],"category_scores_gemma":[0.011481709,0.00025842024,0.00058480015,0.00054291746,0.0010502087,0.0011869649,0.0020417706,0.00095519394,0.000265541],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005980138,0.001245899,0.9423583,0.0002522653,0.00024130278,0.00022529806,0.016849082,0.00026087742,0.002393486,0.0007798592,0.00015865083,0.034637008],"study_design_scores_gemma":[0.000017064893,0.00088838045,0.97561795,0.00006251735,0.00010644473,0.0001600876,0.019423276,0.0013770591,0.0010244165,0.0005026945,0.0007904912,0.000029596487],"about_ca_topic_score_codex":0.0021318132,"about_ca_topic_score_gemma":0.00413925,"teacher_disagreement_score":0.005795192,"about_ca_system_score_codex":0.00075253705,"about_ca_system_score_gemma":0.00073107344,"threshold_uncertainty_score":0.019386828},"labels":[],"label_agreement":null},{"id":"W4210464959","doi":"10.1057/s41270-022-00154-x","title":"The influence of the number of brand community memberships on customer centric measures","year":2022,"lang":"en","type":"article","venue":"Journal of Marketing Analytics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; Memorial University of Newfoundland; Thompson Rivers University","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Brand loyalty; Extant taxon; Promotion (chess); Psychology; Loyalty; Marketing; Structural equation modeling; Brand community; Construct (python library); Advertising; Brand equity; Business; Social psychology; Mathematics; Political science","score_opus":0.0324590397162933,"score_gpt":0.26282918459748617,"score_spread":0.23037014488119287,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4210464959","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996612,0.00016387174,0.00044314796,0.0001794858,0.000022941205,0.0000051647135,0.00012430541,0.000024748551,0.002424298],"genre_scores_gemma":[0.99949706,0.000015581174,0.00007645953,0.000018509087,0.000013987095,0.0000014964653,0.000048570106,0.00001229038,0.00031613142],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99176496,0.005394773,0.00020658012,0.0010440612,0.0009204673,0.0006690851],"domain_scores_gemma":[0.61104685,0.3590126,0.008121814,0.007010217,0.0059212316,0.008887278],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009021997,0.00040178024,0.0005537666,0.0011236324,0.0008931154,0.0030169655,0.00079285784,0.0011630523,0.0051968964],"category_scores_gemma":[0.07610869,0.00024615257,0.0008546741,0.0010878562,0.0013476638,0.0011626353,0.0008865353,0.0016437466,0.0006519954],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.003524197,0.000656305,0.96834004,0.000037957456,0.0007545457,0.00024062554,0.0006441918,0.0064840987,0.003530841,0.00087296654,0.0008413027,0.01407296],"study_design_scores_gemma":[0.000044457985,0.000883387,0.9796046,0.000014334889,0.0004926926,0.00018424424,0.0006798168,0.015370287,0.0016509099,0.0005194256,0.0005268062,0.000029137747],"about_ca_topic_score_codex":0.008932001,"about_ca_topic_score_gemma":0.006926013,"teacher_disagreement_score":0.009021997,"about_ca_system_score_codex":0.0006173924,"about_ca_system_score_gemma":0.0009988805,"threshold_uncertainty_score":0.04771346},"labels":[],"label_agreement":null},{"id":"W4213175605","doi":"10.1108/mip-08-2021-0269","title":"Salesforce output control and customer-oriented selling behaviours","year":2022,"lang":"en","type":"article","venue":"Marketing Intelligence & Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Autonomy; Marketing; Originality; Business; Control (management); Structural equation modeling; Sales management; Value (mathematics); Psychology; Computer science; Social psychology","score_opus":0.02546697791611732,"score_gpt":0.2584293982579929,"score_spread":0.23296242034187556,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4213175605","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99853814,0.000029999821,0.00008398891,0.000027782526,0.0000012203903,0.000006423475,0.000019292924,0.0000018561408,0.0012913448],"genre_scores_gemma":[0.9996176,0.000020533234,0.0000544409,0.000007073961,0.0000018461891,0.000003490961,0.000026699752,7.7299046e-7,0.0002676207],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995647,0.00013119946,0.000029338556,0.000047616544,0.00015008533,0.000077068245],"domain_scores_gemma":[0.9934034,0.0028413422,0.002308801,0.0002379181,0.00042968092,0.0007789503],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00076766504,0.00023372454,0.00019219011,0.00046879015,0.00042750145,0.0013197033,0.00022223702,0.0002139716,0.004901185],"category_scores_gemma":[0.003989757,0.00011406092,0.00019004493,0.00047835422,0.0008129265,0.00044457908,0.0006044524,0.0004178707,0.00026283404],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014520952,0.00032837514,0.98719937,0.000046555648,0.000045702054,0.00014049084,0.0024939713,0.00036719392,0.00075943425,0.0003081012,0.00012084971,0.008044801],"study_design_scores_gemma":[0.0000066924745,0.000101402686,0.9967392,0.0000105174,0.000007666114,0.00005115543,0.0021206464,0.000421685,0.00014046491,0.00013413127,0.00026230514,0.0000041227368],"about_ca_topic_score_codex":0.003418273,"about_ca_topic_score_gemma":0.004098329,"teacher_disagreement_score":0.004901185,"about_ca_system_score_codex":0.00049805024,"about_ca_system_score_gemma":0.0004999766,"threshold_uncertainty_score":0.016396046},"labels":[],"label_agreement":null},{"id":"W4213305236","doi":"10.3390/jrfm15020075","title":"Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms","year":2022,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer satisfaction; SERVQUAL; Marketing; Service (business); Quality (philosophy)","score_opus":0.010550647136398278,"score_gpt":0.23764402375224836,"score_spread":0.22709337661585008,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4213305236","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99921036,0.000055728728,0.000025822366,0.00008687616,0.000001064377,0.0000018627368,0.00001834184,0.0000017032802,0.0005981386],"genre_scores_gemma":[0.99979347,0.0000268104,0.000018988734,0.000013075345,0.0000019637134,0.0000010825838,0.000022796718,7.552234e-7,0.00012114701],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990011,0.00035374347,0.000069337555,0.00006039113,0.00029389694,0.00022154907],"domain_scores_gemma":[0.992572,0.00240263,0.0024565957,0.00014726589,0.0012889617,0.0011324056],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011250118,0.00015875182,0.00021513498,0.0008014903,0.0005167058,0.001507315,0.00028481078,0.00031629996,0.003086935],"category_scores_gemma":[0.0053647794,0.0001154853,0.00028076934,0.0012825399,0.00055989984,0.00050530216,0.0006330536,0.0006237657,0.00021071883],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000066874396,0.00012675097,0.9905969,0.000016584714,0.000024900284,0.00016888586,0.001284455,0.00015240084,0.00016891469,0.00013354352,0.0001800986,0.0070797554],"study_design_scores_gemma":[0.0000014907339,0.00007088888,0.99581134,0.000007595238,0.0000098714945,0.000059382186,0.0031461923,0.00062626065,0.00006463721,0.000034352142,0.00016288877,0.0000052352266],"about_ca_topic_score_codex":0.023999188,"about_ca_topic_score_gemma":0.02100195,"teacher_disagreement_score":0.023999188,"about_ca_system_score_codex":0.0012061668,"about_ca_system_score_gemma":0.0009409102,"threshold_uncertainty_score":0.047719},"labels":[],"label_agreement":null},{"id":"W4213386423","doi":"10.17230/ad-minister.39.1","title":"The influence of value co-creation on customer loyalty, behavioural intention, and customer satisfaction in emerging markets","year":2021,"lang":"en","type":"article","venue":"AD-minister","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Loyalty; Structural equation modeling; Customer satisfaction; Business; Value (mathematics); Loyalty business model; Customer value; Conceptual model; Affect (linguistics); Marketing; Advertising; Psychology; Computer science; Service quality; Economics; Microeconomics","score_opus":0.018234562734825686,"score_gpt":0.28916773906011534,"score_spread":0.2709331763252896,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4213386423","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986833,0.000045556644,0.00004478069,0.000057685902,0.0000012912843,0.0000030195747,0.000012681244,8.520636e-7,0.001150795],"genre_scores_gemma":[0.99982554,0.000034323795,0.000022695494,0.000011255514,0.0000022453737,0.0000016216652,0.000012738877,5.1782564e-7,0.00008909429],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99910897,0.00046374492,0.00003794577,0.000059846992,0.00016781814,0.00016157007],"domain_scores_gemma":[0.9852911,0.008712963,0.0030633353,0.00033384547,0.0010733724,0.001525233],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017999192,0.00013098994,0.00015892161,0.00076278986,0.00058024353,0.0017051136,0.00017774836,0.00040206782,0.0017428586],"category_scores_gemma":[0.007408847,0.0001349588,0.00025519638,0.0006896566,0.0008080077,0.0008524611,0.0007660704,0.0007579232,0.00016387047],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000070842856,0.00022740458,0.9913202,0.000009438043,0.000031769847,0.00006059234,0.000921913,0.00010765152,0.00019480163,0.00027218476,0.00009143771,0.0066917487],"study_design_scores_gemma":[0.0000024020555,0.000072198425,0.996807,0.000006299856,0.00001374482,0.000039751478,0.0019617698,0.00073109166,0.000098474746,0.000121324505,0.0001416016,0.0000043121577],"about_ca_topic_score_codex":0.0088134,"about_ca_topic_score_gemma":0.015742244,"teacher_disagreement_score":0.0088134,"about_ca_system_score_codex":0.00055676507,"about_ca_system_score_gemma":0.0006626188,"threshold_uncertainty_score":0.017524242},"labels":[],"label_agreement":null},{"id":"W4214501563","doi":"10.3390/su14052675","title":"How We Failed in Context: A Text-Mining Approach to Understanding Hotel Service Failures","year":2022,"lang":"en","type":"article","venue":"Sustainability","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Guelph; Mount Saint Vincent University","funders":"","keywords":"Service (business); Context (archaeology); Service recovery; Sentiment analysis; Computer science; Empirical research; Word (group theory); Property (philosophy); Data science; Natural language processing; Psychology; Business; Marketing; Linguistics; Service quality; History","score_opus":0.04310513547144537,"score_gpt":0.25504111323930284,"score_spread":0.21193597776785747,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4214501563","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.78433037,0.0057180976,0.1379226,0.008461074,0.00041175325,0.0016567392,0.048365805,0.0013849494,0.011748563],"genre_scores_gemma":[0.8117155,0.0017564892,0.15973966,0.000678572,0.00028383787,0.0010270976,0.022600284,0.00011274732,0.0020858916],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9982973,0.0005644361,0.00033366279,0.0003771391,0.00030410924,0.00012338966],"domain_scores_gemma":[0.99141264,0.006251347,0.0010040707,0.00029007945,0.00085846457,0.0001833251],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021532592,0.0008681874,0.0005093616,0.010075594,0.0011086689,0.00318126,0.0009678814,0.0010543063,0.0010790372],"category_scores_gemma":[0.010021321,0.00025110203,0.00085272593,0.00708987,0.0007942379,0.00412952,0.001210276,0.0010826101,0.0006052802],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000604698,0.0007707228,0.20738196,0.0058716964,0.00053802505,0.0074760066,0.07060519,0.01022663,0.029817,0.01143715,0.03800917,0.6172617],"study_design_scores_gemma":[0.000112804875,0.0005401429,0.33947462,0.0032404985,0.0007298183,0.004616321,0.18629272,0.19484864,0.017594859,0.064489536,0.1876633,0.0003967276],"about_ca_topic_score_codex":0.007461886,"about_ca_topic_score_gemma":0.01441374,"teacher_disagreement_score":0.010075594,"about_ca_system_score_codex":0.001209312,"about_ca_system_score_gemma":0.001216195,"threshold_uncertainty_score":0.014836907},"labels":[],"label_agreement":null},{"id":"W4220714293","doi":"10.5539/ibr.v15n4p58","title":"Impact of Brand Prominence on Customer Satisfaction: The Moderating Role of Online/Offline Environment","year":2022,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Marketing; Structural equation modeling; Online and offline; Service quality; Purchasing; Quality (philosophy); Contentment; Advertising; Service (business); Psychology; Computer science; Social psychology","score_opus":0.05958293727860525,"score_gpt":0.35420190323436873,"score_spread":0.2946189659557635,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4220714293","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99519604,0.00011270456,0.00030723523,0.00017763158,0.0000118905,0.000022677461,0.000050744966,0.0000057803068,0.004115334],"genre_scores_gemma":[0.99886537,0.000052488518,0.00024777284,0.000056105797,0.000012900236,0.00002021063,0.000039332033,0.0000052264268,0.0007006607],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976955,0.0012800703,0.00008736212,0.00021957367,0.00036826456,0.00034923793],"domain_scores_gemma":[0.9775848,0.016360778,0.0026474916,0.00055512437,0.0010953886,0.0017565027],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023660283,0.00036415446,0.00040991566,0.00052530086,0.00081805716,0.0021263629,0.00041635972,0.00069165824,0.011631102],"category_scores_gemma":[0.010054961,0.00019707976,0.000723467,0.00069910364,0.0008963562,0.0012949401,0.0017048368,0.0013611601,0.00036362596],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0024232995,0.0021284977,0.9392803,0.00019677877,0.0003875081,0.00032739557,0.0054390375,0.0005254117,0.0044115656,0.003048454,0.0004198516,0.04141189],"study_design_scores_gemma":[0.000049248683,0.0012459484,0.99070776,0.000049958726,0.00033123948,0.000086678876,0.0028850832,0.0016625584,0.0014064059,0.0006682836,0.00088699127,0.000019888552],"about_ca_topic_score_codex":0.0033624824,"about_ca_topic_score_gemma":0.0039424417,"teacher_disagreement_score":0.011631102,"about_ca_system_score_codex":0.0006990606,"about_ca_system_score_gemma":0.0012374434,"threshold_uncertainty_score":0.038909912},"labels":[],"label_agreement":null},{"id":"W4224303432","doi":"10.6000/2292-2598.2022.10.02.3","title":"Service Quality Gap Model as a Predictor of Customer Satisfaction among People with Disabilities in Vocational Rehabilitation Centers","year":2022,"lang":"en","type":"article","venue":"Journal of Intellectual Disability - Diagnosis and Treatment","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Regression analysis; Reliability (semiconductor); Psychology; Empathy; Variables; Vocational education; Pearson product-moment correlation coefficient; Vocational rehabilitation; Linear regression; Quality (philosophy); Service (business); Applied psychology; Rehabilitation; Statistics; Marketing; Social psychology; Mathematics; Business","score_opus":0.03968950420020665,"score_gpt":0.2818908448697107,"score_spread":0.24220134066950408,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4224303432","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994491,0.00004066295,0.000073642186,0.000087508655,0.0000018285549,0.0000036953468,0.000033984077,0.0000014632443,0.00030822295],"genre_scores_gemma":[0.99987614,0.000013058954,0.000031419553,0.0000073528176,0.0000010614843,0.0000027643023,0.00002896935,3.3549605e-7,0.000038855662],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99912506,0.00026642188,0.000072017676,0.00005382652,0.00028072903,0.00020195449],"domain_scores_gemma":[0.9969369,0.0009415235,0.0008524971,0.00008675127,0.00057323696,0.00060911535],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010473487,0.00018518478,0.00029739455,0.0010030011,0.0004909196,0.00093693647,0.00028868543,0.00043643216,0.0022757372],"category_scores_gemma":[0.005512182,0.00010111769,0.0004479177,0.0008126515,0.00033092857,0.00042639358,0.00084211706,0.0008364537,0.00020757095],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000032024054,0.00007739794,0.9963851,0.000007904353,0.000017703942,0.000043489497,0.00033501902,0.00010755904,0.000045328095,0.000067627996,0.00010421083,0.0027766482],"study_design_scores_gemma":[0.00000496962,0.00013649758,0.9934428,0.000027218275,0.000028891009,0.00019343683,0.0031917186,0.0025307005,0.000078005585,0.0001662168,0.00019370008,0.0000057690895],"about_ca_topic_score_codex":0.006970232,"about_ca_topic_score_gemma":0.006646396,"teacher_disagreement_score":0.006970232,"about_ca_system_score_codex":0.00061336084,"about_ca_system_score_gemma":0.0008053696,"threshold_uncertainty_score":0.013859332},"labels":[],"label_agreement":null},{"id":"W4225336142","doi":"10.1504/ejim.2022.120701","title":"Understanding the differences between Chinese and Western business practices: insights into Confucian philosophy","year":2022,"lang":"en","type":"article","venue":"European J of International Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Righteousness; Confucian ethics; China; Power (physics); Sociology; Business ethics; Cognition; Expression (computer science); Chinese philosophy; Epistemology; Psychology; Political science; Philosophy; Public relations; Law; Theology","score_opus":0.1016257973506282,"score_gpt":0.27990936751148376,"score_spread":0.17828357016085555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4225336142","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88336045,0.0045010555,0.006675353,0.0055500525,0.00008250188,0.000053835316,0.000054012435,0.000019251489,0.09970348],"genre_scores_gemma":[0.9968688,0.0009261801,0.0007007371,0.00020221109,0.0000171145,0.00001461929,0.00001812495,0.0000044264957,0.0012478131],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9985045,0.0006685602,0.00008522809,0.00015380536,0.00033638353,0.00025150174],"domain_scores_gemma":[0.99737984,0.0013510822,0.000497797,0.00017603226,0.00039049718,0.00020476809],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033113884,0.00036318597,0.00024589596,0.0025040063,0.0028407602,0.0031429254,0.00057710765,0.00050984515,0.0013955655],"category_scores_gemma":[0.0033929537,0.00013886091,0.000192642,0.0038476542,0.0122948615,0.0033551925,0.0016336706,0.0009875981,0.000097324555],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000073126175,0.00004866179,0.056599174,0.00032537646,0.000037198657,0.0007531041,0.58737767,0.0005508711,0.0013575784,0.2681382,0.0011898174,0.08354918],"study_design_scores_gemma":[0.000027713126,0.00020358838,0.34603658,0.0009312417,0.00007283661,0.00088262034,0.439123,0.005556405,0.0017069721,0.12200483,0.083312996,0.00014120713],"about_ca_topic_score_codex":0.05264159,"about_ca_topic_score_gemma":0.052571826,"teacher_disagreement_score":0.05264159,"about_ca_system_score_codex":0.0069717634,"about_ca_system_score_gemma":0.004770187,"threshold_uncertainty_score":0.104670405},"labels":[],"label_agreement":null},{"id":"W4225796288","doi":"10.5267/j.msl.2022.1.002","title":"Customer adoption of self-service technologies in Jordan: Factors influencing the use of Internet banking, mobile banking, and telebanking","year":2022,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Expectancy theory; Unified theory of acceptance and use of technology; Mobile banking; Structural equation modeling; Business; Loyalty; Context (archaeology); Conceptual framework; Marketing; Conceptual model; The Internet; Service (business); Technology acceptance model; Risk perception; Knowledge management; Usability; Computer science; Psychology; Perception; Management; Economics","score_opus":0.024620582575901412,"score_gpt":0.23305444127195235,"score_spread":0.20843385869605094,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4225796288","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995345,0.000032978023,0.0000229371,0.00006008744,7.3074085e-7,0.0000041866083,0.000009255979,8.23915e-7,0.0003345558],"genre_scores_gemma":[0.9994987,0.000077720484,0.00005886854,0.000050413186,0.0000020351322,0.000007043025,0.000026739232,0.0000011482389,0.00027740293],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99908054,0.0002976494,0.00009532354,0.00006696348,0.00028278714,0.00017681808],"domain_scores_gemma":[0.9956886,0.0013215528,0.0011013213,0.00009159634,0.001244839,0.0005519909],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013992337,0.00018381944,0.00024096567,0.0006275746,0.0006526557,0.0019471741,0.00032825363,0.00071033015,0.0021746515],"category_scores_gemma":[0.003293814,0.00021870785,0.00028545505,0.001188194,0.00045343483,0.0008294374,0.0004989138,0.0007627684,0.00044524836],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007382284,0.00041125354,0.9798901,0.00003528751,0.000020409954,0.00025488014,0.009451239,0.00018598376,0.00050656137,0.00020070019,0.00029175985,0.008677908],"study_design_scores_gemma":[0.000009938603,0.00043510736,0.9487478,0.000046899542,0.000027656723,0.00040924517,0.045869537,0.0026236991,0.0004695524,0.00011536148,0.0012229221,0.000022278482],"about_ca_topic_score_codex":0.011072102,"about_ca_topic_score_gemma":0.009863092,"teacher_disagreement_score":0.011072102,"about_ca_system_score_codex":0.00078314537,"about_ca_system_score_gemma":0.0013995916,"threshold_uncertainty_score":0.022015333},"labels":[],"label_agreement":null},{"id":"W4226390592","doi":"10.12944/jbsfm.03.01-02.08","title":"An Evaluation of the Relationship Between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry","year":2021,"lang":"en","type":"article","venue":"Journal of Business Strategy Finance and Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Quality (philosophy); Service (business); Incentive; Empirical research; Competitive advantage; Service guarantee; Human resources; Hotel industry; Human resource management; Knowledge management; Hierarchy; Service delivery framework; Service design; Tourism; Management; Computer science; Economics","score_opus":0.2699508710152371,"score_gpt":0.3969299208327389,"score_spread":0.1269790498175018,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4226390592","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9946838,0.0003169487,0.00018407036,0.00029720415,0.0000060225666,0.00012781678,0.00019915891,0.0000032020741,0.004181834],"genre_scores_gemma":[0.9980021,0.00041439114,0.00041971795,0.00008462948,0.0000031088982,0.000044663382,0.00009435601,0.000002731896,0.00093424215],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9961611,0.0007331188,0.00017716065,0.00026778254,0.0016575486,0.0010033255],"domain_scores_gemma":[0.9874024,0.003806546,0.0012637795,0.00022400002,0.0056367945,0.0016665297],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0055569243,0.00028090455,0.00039469203,0.0034844773,0.0069825966,0.0029138445,0.0013139729,0.00043717623,0.0024535777],"category_scores_gemma":[0.012472262,0.00029149398,0.00042672214,0.0071724695,0.0027122654,0.00084322423,0.0018414757,0.0008134158,0.0001427669],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019241088,0.00039787596,0.72449416,0.0011072977,0.000055117223,0.001000301,0.21044387,0.0004380897,0.0014134016,0.0031396975,0.001796183,0.055521622],"study_design_scores_gemma":[0.000006067077,0.00013780096,0.73162735,0.00022085098,0.000026394046,0.00009211549,0.26214913,0.0007033149,0.00023995218,0.00009089301,0.004668952,0.00003721717],"about_ca_topic_score_codex":0.97310954,"about_ca_topic_score_gemma":0.9861901,"teacher_disagreement_score":0.057248224,"about_ca_system_score_codex":0.057248224,"about_ca_system_score_gemma":0.07026576,"threshold_uncertainty_score":0.41536683},"labels":[],"label_agreement":null},{"id":"W4229508160","doi":"10.17722/ijme.v10i3.984","title":"Brand placements in Films and Television: An effective marketing communication strategy to influence customers","year":2018,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Brand loyalty; Product placement; Advertising; Business; Marketing; Sample (material); Brand awareness; Product (mathematics); Brand management; Variables; Mathematics","score_opus":0.013378436073747052,"score_gpt":0.28994360414842735,"score_spread":0.2765651680746803,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4229508160","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90487444,0.0013285298,0.0057058386,0.0029339367,0.00012842925,0.00023774646,0.000059364553,0.000113773225,0.08461785],"genre_scores_gemma":[0.9871251,0.0012023293,0.0048659076,0.00035538868,0.00012420063,0.00006322819,0.000034481112,0.000015668904,0.006213657],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9994461,0.00023140397,0.000019004343,0.000036487625,0.00020472398,0.00006226633],"domain_scores_gemma":[0.998722,0.00052401243,0.00034183444,0.000050873496,0.00016961405,0.00019158651],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009504402,0.00036994496,0.0001644838,0.0005842789,0.0008296872,0.002325893,0.00021605301,0.0005409095,0.0060045803],"category_scores_gemma":[0.0019111772,0.00012369876,0.00015195462,0.00046347777,0.00036767646,0.0012577454,0.00064400746,0.00065991364,0.00073120155],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029036263,0.0025257054,0.16314761,0.00091009896,0.00013525697,0.0010342615,0.024484739,0.00059465354,0.03356075,0.0072502415,0.009749002,0.7563173],"study_design_scores_gemma":[0.00015420886,0.0051145987,0.75012124,0.00095197273,0.0005948176,0.0030957565,0.06447709,0.006204411,0.023000605,0.008525892,0.13752884,0.0002305838],"about_ca_topic_score_codex":0.00076922076,"about_ca_topic_score_gemma":0.0016001542,"teacher_disagreement_score":0.0060045803,"about_ca_system_score_codex":0.0003564556,"about_ca_system_score_gemma":0.0004928922,"threshold_uncertainty_score":0.020087302},"labels":[],"label_agreement":null},{"id":"W4230435449","doi":"10.4018/978-1-4666-2461-0.ch001","title":"Relational Attributes in Supply Chain Relationships","year":2012,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Supply chain; Database transaction; Underpinning; Business; Supply chain management; Knowledge management; Face (sociological concept); Affect (linguistics); Process management; Marketing; Psychology; Computer science; Engineering; Sociology; Communication","score_opus":0.06952982695350758,"score_gpt":0.2492647097476565,"score_spread":0.1797348827941489,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4230435449","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.76739174,0.007877186,0.04298299,0.0044403356,0.000119002805,0.000195747,0.00035962273,0.00011165162,0.17652175],"genre_scores_gemma":[0.99389255,0.0011808224,0.0025121411,0.000086351356,0.000030947962,0.000029414332,0.00007194148,0.00001029074,0.0021855896],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9975986,0.0012179208,0.00012924295,0.00023470957,0.0006161569,0.00020335814],"domain_scores_gemma":[0.98814195,0.007139643,0.0024717993,0.0004970843,0.00090419175,0.00084531173],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023932504,0.00025562936,0.00018708878,0.0013484829,0.0013614785,0.004640238,0.00043931144,0.0006294313,0.007735575],"category_scores_gemma":[0.011771274,0.00024093282,0.00020557572,0.0030458448,0.0024720929,0.00454647,0.0025029262,0.0009954936,0.00072088715],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021786617,0.00042744208,0.21074359,0.0008382992,0.00018920671,0.0014223563,0.04929722,0.010917489,0.0023263716,0.49374762,0.0042852713,0.22558731],"study_design_scores_gemma":[0.000045756606,0.00038327798,0.31964764,0.0010390406,0.00020454977,0.0021540655,0.059374783,0.018299816,0.0014199116,0.48851037,0.108736165,0.00018469727],"about_ca_topic_score_codex":0.0021260374,"about_ca_topic_score_gemma":0.0012807986,"teacher_disagreement_score":0.007735575,"about_ca_system_score_codex":0.001600094,"about_ca_system_score_gemma":0.00085557986,"threshold_uncertainty_score":0.025878072},"labels":[],"label_agreement":null},{"id":"W4230759994","doi":"10.17722/ijme.v9i3.378","title":"Do CRM dimensions improve Hotels occupancy rates? Evidence from the Moroccan Hospitality Sector","year":2017,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Occupancy; Hospitality; Business; Hospitality industry; Marketing; Industrial organization; Operations management; Tourism; Economics; Engineering; Geography","score_opus":0.04973506806695666,"score_gpt":0.31634925532271757,"score_spread":0.2666141872557609,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4230759994","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9947292,0.0019455001,0.000021328995,0.000990356,0.000021232634,0.000007485668,0.0001700954,0.000001921375,0.0021128196],"genre_scores_gemma":[0.9988232,0.00064128306,0.000030694275,0.00014213694,0.000015946334,0.0000040201735,0.000073324256,0.0000011951234,0.00026813147],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99849176,0.0005755336,0.00005689114,0.00013393481,0.00023955286,0.00050221366],"domain_scores_gemma":[0.9931803,0.0022534248,0.002551897,0.00029101293,0.00094238523,0.0007809508],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023446856,0.00038371165,0.0004191144,0.0007896071,0.0010429248,0.0013672353,0.0007582306,0.0005988471,0.0037942824],"category_scores_gemma":[0.0057434374,0.0002087891,0.00060957414,0.0014165632,0.0010446034,0.0005922997,0.0009920261,0.0006018577,0.00038194424],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010006296,0.0006217879,0.954581,0.0004348034,0.00047400265,0.0004984125,0.0023643908,0.00025560724,0.00040258997,0.0005658839,0.0016127252,0.037188057],"study_design_scores_gemma":[0.000023141618,0.00016602165,0.9957688,0.00012940414,0.00015496807,0.000036951962,0.002526598,0.000080554244,0.000089240966,0.000058011752,0.000958349,0.000008050037],"about_ca_topic_score_codex":0.15310302,"about_ca_topic_score_gemma":0.24055572,"teacher_disagreement_score":0.15310302,"about_ca_system_score_codex":0.0027954185,"about_ca_system_score_gemma":0.0028070826,"threshold_uncertainty_score":0.30442375},"labels":[],"label_agreement":null},{"id":"W4232156583","doi":"10.1111/1540-5885.1830169","title":"Innovative versus incremental new business services: Different keys for achieving success","year":2001,"lang":"en","type":"article","venue":"Journal of Product Innovation Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":234,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Service (business); New product development; Portfolio; Competitive advantage; Service product management; Product (mathematics); Reputation; Process management; Service design; Service delivery framework","score_opus":0.04877240485988316,"score_gpt":0.2936071107796943,"score_spread":0.24483470591981116,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4232156583","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.69155604,0.0037966648,0.021431722,0.019938352,0.0003124803,0.000901633,0.00022409382,0.00042069156,0.26141834],"genre_scores_gemma":[0.9925466,0.0006811141,0.0037982846,0.0004644283,0.00008509348,0.00015121093,0.000034164696,0.0000668985,0.002172301],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9893607,0.002891837,0.0008407475,0.0007199003,0.0037291744,0.0024576145],"domain_scores_gemma":[0.9710377,0.009641169,0.005240528,0.0017042215,0.0038022317,0.00857413],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0069298353,0.0010276033,0.0008431238,0.0030430444,0.0023163336,0.014101457,0.0009278865,0.0023531422,0.007663655],"category_scores_gemma":[0.02643703,0.0005256462,0.00074593694,0.0025519074,0.012125155,0.0124088805,0.013424415,0.0033639767,0.0018070088],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008583724,0.00072827033,0.16369797,0.0023419948,0.00023808844,0.0010413909,0.039344728,0.0013962683,0.006603938,0.30352518,0.0077854823,0.47243845],"study_design_scores_gemma":[0.00025624374,0.0021295645,0.51746434,0.0020140752,0.00043489772,0.0024265784,0.11141736,0.0055891313,0.009350696,0.27789974,0.07057816,0.00043912872],"about_ca_topic_score_codex":0.0010015888,"about_ca_topic_score_gemma":0.0013366535,"teacher_disagreement_score":0.014101457,"about_ca_system_score_codex":0.0024718586,"about_ca_system_score_gemma":0.0044090874,"threshold_uncertainty_score":0.03664887},"labels":[],"label_agreement":null},{"id":"W4232472689","doi":"10.32920/ryerson.14636259.v1","title":"Designing to Serve: an Examination of WestJet's Domestic Check-in Space","year":2021,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Space (punctuation); Service design; Service quality; Context (archaeology); Marketing; Blueprint; Computer science; Business; Process management; Operations research; Service provider; Engineering; Geography","score_opus":0.042418648596208135,"score_gpt":0.2925812091568961,"score_spread":0.250162560560688,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4232472689","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.960867,0.0001806129,0.00073229027,0.00088696106,0.000054707514,0.000029994802,0.000028057835,0.000022908416,0.03719744],"genre_scores_gemma":[0.9904811,0.00027678607,0.00070909073,0.00024753346,0.000010280701,0.000020231,0.000038728278,0.00003122958,0.008185169],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9976538,0.001057519,0.00010158695,0.0001331265,0.00048420488,0.00056991394],"domain_scores_gemma":[0.99764556,0.0007152286,0.0003200815,0.00015109258,0.00039280838,0.0007752021],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023546808,0.00039210138,0.00031968567,0.0019800852,0.013073418,0.0065638795,0.0012386917,0.0010603276,0.004826349],"category_scores_gemma":[0.0034536528,0.0006660555,0.0003394961,0.002415204,0.007905907,0.002672861,0.0062769298,0.002702637,0.00062708464],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002436143,0.000094654315,0.020668903,0.00006725638,0.0000031299035,0.0010704157,0.9581613,0.00004899393,0.00087388535,0.005334613,0.0020542056,0.011598279],"study_design_scores_gemma":[0.0000013736898,0.000035609213,0.01350919,0.000036744757,0.0000028405727,0.00026518138,0.96454585,0.000058738515,0.00013788375,0.00017213672,0.021225609,0.000008785014],"about_ca_topic_score_codex":0.036856025,"about_ca_topic_score_gemma":0.093791194,"teacher_disagreement_score":0.96314394,"about_ca_system_score_codex":0.0062655243,"about_ca_system_score_gemma":0.0049912725,"threshold_uncertainty_score":0.07328302},"labels":[],"label_agreement":null},{"id":"W4232484081","doi":"10.1504/ijaape.2017.10007826","title":"The integration of the third generation balanced scorecard with a student loyalty model to enhance financial performance in higher education","year":2017,"lang":"en","type":"article","venue":"International Journal of Accounting Auditing and Performance Evaluation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Balanced scorecard; Loyalty; Performance indicator; Profitability index; Process management; Process (computing); Quality (philosophy); Business; Marketing; Set (abstract data type); Computer science; Finance","score_opus":0.05468772224847724,"score_gpt":0.3412223302508288,"score_spread":0.2865346080023516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4232484081","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.84548295,0.00044348737,0.13021827,0.0007795793,0.00008746137,0.000807718,0.00026434963,0.00026193445,0.021654164],"genre_scores_gemma":[0.9540307,0.000085806794,0.04488727,0.00006518232,0.000011122257,0.00012355564,0.0001501426,0.000009408213,0.00063682604],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.991947,0.004217169,0.00051040965,0.0003055289,0.002549246,0.00047073184],"domain_scores_gemma":[0.99313194,0.0025286656,0.0011529515,0.0004539287,0.0023812011,0.00035131795],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00805323,0.0006537433,0.0005692285,0.0026469093,0.00043698895,0.0025575028,0.0006467985,0.00063015,0.0010751381],"category_scores_gemma":[0.0117703695,0.00018128235,0.00085467455,0.002600494,0.00059738377,0.002177214,0.0013175594,0.0008121317,0.00023429816],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00078344863,0.0021397888,0.32798678,0.00039282435,0.00048211848,0.00018641184,0.0012238969,0.049974997,0.006432653,0.029218495,0.0019752742,0.57920337],"study_design_scores_gemma":[0.00018495576,0.0069468236,0.39640948,0.0005006948,0.0005458043,0.00042183342,0.0026184404,0.5494264,0.012973613,0.019233206,0.010460132,0.00027867215],"about_ca_topic_score_codex":0.004621674,"about_ca_topic_score_gemma":0.0064288825,"teacher_disagreement_score":0.00805323,"about_ca_system_score_codex":0.002184545,"about_ca_system_score_gemma":0.002817457,"threshold_uncertainty_score":0.042590022},"labels":[],"label_agreement":null},{"id":"W4232705804","doi":"10.4018/978-1-61520-969-9.ch134","title":"A New Conceptual Framework for Greater Success with Integration of E-CRM","year":2010,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Customer relationship management; Leverage (statistics); Knowledge management; Business; Coaching; Transactional leadership; Perspective (graphical); Customer orientation; Organizational culture; Marketing; Process management; Computer science; Management; Economics","score_opus":0.031585893279327114,"score_gpt":0.26405278079447086,"score_spread":0.23246688751514374,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4232705804","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.013403879,0.0075719836,0.21583791,0.090731405,0.0016082397,0.00040933504,0.00018065696,0.00030103335,0.66995555],"genre_scores_gemma":[0.62551653,0.011228167,0.2747635,0.015602093,0.0020355333,0.001840996,0.00049098633,0.00037856703,0.06814361],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9938653,0.0031219702,0.0003152364,0.00071623764,0.0014110006,0.0005702508],"domain_scores_gemma":[0.9959777,0.0017999874,0.0004592792,0.00032783844,0.0007775122,0.0006576568],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009240877,0.0015446962,0.00067492854,0.0047062924,0.004289813,0.014511433,0.003290894,0.0061961515,0.012764167],"category_scores_gemma":[0.0059378315,0.00048795922,0.0010024045,0.0056999344,0.023966562,0.029794885,0.009498845,0.0077924537,0.002099761],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000023695582,0.000019058256,0.00015149938,0.000055347213,0.000003388433,0.00005197491,0.0033593196,0.00010320714,0.000075847456,0.98648655,0.0024932295,0.007198262],"study_design_scores_gemma":[0.000019699057,0.00006492582,0.0009818505,0.0005210808,0.000016488824,0.00053053134,0.0130550545,0.0017227142,0.00015919084,0.7178566,0.26503432,0.000037443686],"about_ca_topic_score_codex":0.0058452953,"about_ca_topic_score_gemma":0.0055032396,"teacher_disagreement_score":0.014511433,"about_ca_system_score_codex":0.0074160597,"about_ca_system_score_gemma":0.009160118,"threshold_uncertainty_score":0.053807497},"labels":[],"label_agreement":null},{"id":"W4232905234","doi":"10.4018/9781599048222.ch001","title":"SME B2B E-Commerce and Customer Loyalty Revisited","year":2011,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Loyalty; Marketing; The Internet; Customer relationship management; World Wide Web; Computer science","score_opus":0.03364256835358345,"score_gpt":0.24642430624171496,"score_spread":0.2127817378881315,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4232905234","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95717174,0.0041024834,0.00049806165,0.00736409,0.000051520925,0.000015676442,0.00008519514,0.000008429413,0.030702684],"genre_scores_gemma":[0.9972584,0.00086863956,0.00006606994,0.00062494044,0.00003587292,0.0000063846346,0.0000342935,0.0000026469997,0.0011027553],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9978124,0.0011155593,0.00009494867,0.00015507331,0.00040385197,0.00041817498],"domain_scores_gemma":[0.9913101,0.004825227,0.0013934568,0.00021585893,0.0012382059,0.0010170926],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021531978,0.00020711387,0.0005194769,0.001408366,0.0015554841,0.0049828207,0.0006969742,0.0015376309,0.007147474],"category_scores_gemma":[0.0046448675,0.00018374673,0.00045146787,0.0038641214,0.0022985407,0.002638421,0.0024066074,0.002398751,0.00065438973],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00034627484,0.00073875766,0.7749691,0.0005676944,0.00029566727,0.0016830858,0.020665012,0.00078370667,0.0006300492,0.053945553,0.008259854,0.13711528],"study_design_scores_gemma":[0.000021382637,0.00029791574,0.9215879,0.00081553945,0.00017770879,0.0007642347,0.051062103,0.0037159685,0.00033910866,0.012693301,0.008462277,0.00006247375],"about_ca_topic_score_codex":0.022801483,"about_ca_topic_score_gemma":0.02875845,"teacher_disagreement_score":0.022801483,"about_ca_system_score_codex":0.0025738692,"about_ca_system_score_gemma":0.0025823812,"threshold_uncertainty_score":0.045337558},"labels":[],"label_agreement":null},{"id":"W4233772257","doi":"10.1504/ijebr.2018.094013","title":"Examining the factors affecting the adoption of e-health innovative technology","year":2018,"lang":"en","type":"article","venue":"International Journal of Economics and Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Incentive; Government (linguistics); Health care; Technology acceptance model; Marketing; Business; Conceptual framework; Usability; Psychology; Knowledge management; Economics; Economic growth; Computer science; Sociology","score_opus":0.14802011661567002,"score_gpt":0.3681440215255884,"score_spread":0.22012390490991837,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4233772257","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99830186,0.00010814832,0.00018766253,0.00017283058,0.000002247387,0.00003702749,0.00003124367,0.0000022211916,0.0011567235],"genre_scores_gemma":[0.9994499,0.0001042229,0.00022741719,0.00002972557,0.0000032746043,0.000009413162,0.000034243298,0.0000011359948,0.0001407466],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9961026,0.0015483135,0.0005033877,0.00019007766,0.0009856063,0.0006701595],"domain_scores_gemma":[0.9542458,0.027338399,0.011755312,0.0008585803,0.0036119358,0.0021898912],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0043658754,0.00025620006,0.00023628738,0.0014708261,0.00066548947,0.001957955,0.0004098561,0.00072918326,0.002094522],"category_scores_gemma":[0.032628577,0.00025388636,0.00063546863,0.0017910047,0.0010346476,0.0010577202,0.00075073773,0.001284773,0.00021517908],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003170426,0.00027392505,0.99375665,0.000024354627,0.00004189694,0.000055824483,0.001015964,0.0001096056,0.000107872685,0.00019328494,0.00003610654,0.004352822],"study_design_scores_gemma":[0.0000031275288,0.0001004675,0.9960025,0.000024943765,0.000030024776,0.00006030531,0.0026783554,0.0006551801,0.00013413289,0.00009878179,0.0002044393,0.000007727351],"about_ca_topic_score_codex":0.018852744,"about_ca_topic_score_gemma":0.023182241,"teacher_disagreement_score":0.018852744,"about_ca_system_score_codex":0.0012975358,"about_ca_system_score_gemma":0.0028178536,"threshold_uncertainty_score":0.037486017},"labels":[],"label_agreement":null},{"id":"W4234705919","doi":"10.17722/ijme.v1i3.15","title":"Changing Preferences of Indian Customers’ towards combinations of services offered through Credit Cards: A Conjoint Analysis","year":2013,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Conjoint analysis; Business; Marketing; Industrial organization; Economics; Microeconomics; Preference","score_opus":0.021535426625979702,"score_gpt":0.2641593289182639,"score_spread":0.24262390229228417,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4234705919","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990061,0.000022987655,0.00026060935,0.000024418454,0.000002758546,0.000013590814,0.000042694835,0.0000019652211,0.00062487373],"genre_scores_gemma":[0.99926144,0.000017047512,0.0004265208,0.000011595885,0.0000012966855,0.000010975486,0.0000431888,0.0000012498605,0.00022669336],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9973526,0.0014162149,0.00014995954,0.00016333624,0.0005570772,0.0003608224],"domain_scores_gemma":[0.9919511,0.005046825,0.0007952983,0.00042632164,0.0011976468,0.00058280403],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032105546,0.0003881436,0.00040977387,0.0013682266,0.0011323305,0.0024297396,0.00073873997,0.00064966973,0.0033851631],"category_scores_gemma":[0.0093782395,0.00024757066,0.0012099319,0.0028112931,0.00092985656,0.00109011,0.001156077,0.0015447491,0.00035418014],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0051653287,0.0027599488,0.890187,0.00031695806,0.0009905058,0.0008343763,0.01960304,0.007789676,0.0071889646,0.0021745893,0.0008997807,0.062089745],"study_design_scores_gemma":[0.00007287731,0.0037442576,0.88122296,0.00007748824,0.0009945433,0.00078008045,0.07536122,0.03046978,0.0039576613,0.0016559045,0.0014108536,0.00025235143],"about_ca_topic_score_codex":0.010498658,"about_ca_topic_score_gemma":0.010824518,"teacher_disagreement_score":0.010498658,"about_ca_system_score_codex":0.0012087863,"about_ca_system_score_gemma":0.00071303116,"threshold_uncertainty_score":0.020875096},"labels":[],"label_agreement":null},{"id":"W4235247222","doi":"10.24124/2008/bpgub1357","title":"Factors that predict employee retention in traditional pulp and paper mills facing labour shortages using a statistical model","year":2008,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Northern British Columbia; University of British Columbia","funders":"","keywords":"Attrition; Mill; Economic shortage; Operations management; Engineering; Pulp mill; Job satisfaction; Pulp (tooth); Business; Marketing; Management; Economics; Waste management; Medicine","score_opus":0.1120910857158574,"score_gpt":0.28434545819901424,"score_spread":0.17225437248315684,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4235247222","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992539,0.000024395065,0.00023962006,0.000103771265,0.0000032890966,0.0000076995775,0.00008605107,0.000005316365,0.00027591782],"genre_scores_gemma":[0.9990639,0.000026022819,0.00013880894,0.000015840758,0.0000053253243,0.000010079346,0.00020548917,0.0000019404458,0.0005325751],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994091,0.00018368887,0.000038288996,0.000082158804,0.00010846391,0.00017846098],"domain_scores_gemma":[0.99583036,0.0021597343,0.0005590447,0.00017979642,0.000515627,0.00075543806],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019687319,0.0002909781,0.00033406133,0.00090468506,0.00079777604,0.0014098113,0.0006784584,0.00058239634,0.003430489],"category_scores_gemma":[0.0062866635,0.00021440085,0.00061255955,0.0009362261,0.0003455639,0.0005078439,0.00068600406,0.00096186507,0.00056533574],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010495691,0.00025925654,0.99294114,0.000006416997,0.000049818664,0.000060835417,0.00021223504,0.0020308674,0.00009652518,0.000047632286,0.0004199017,0.0037705314],"study_design_scores_gemma":[0.000018778463,0.00031343047,0.94911,0.00003017903,0.00007013302,0.00008570314,0.0022758234,0.04732785,0.00009253844,0.00018851107,0.00046972357,0.000017231412],"about_ca_topic_score_codex":0.073036596,"about_ca_topic_score_gemma":0.058629647,"teacher_disagreement_score":0.073036596,"about_ca_system_score_codex":0.00071200344,"about_ca_system_score_gemma":0.0018785712,"threshold_uncertainty_score":0.14522296},"labels":[],"label_agreement":null},{"id":"W4237454394","doi":"10.1016/j.indmarman.2015.05.004","title":"How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance","year":2015,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Organizational citizenship behavior; Business; Marketing; Facilitator; Personal selling; Perception; Antecedent (behavioral psychology); Prosocial behavior; Context (archaeology); Sales management; Customer retention; Psychology; Organizational commitment; Service (business); Social psychology; Service quality; Sales promotion","score_opus":0.06164636099124176,"score_gpt":0.26366839645604095,"score_spread":0.2020220354647992,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4237454394","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99488384,0.000035326913,0.00010649557,0.00018792703,0.000008020348,0.000006444654,0.000029004692,0.0000045529914,0.0047382494],"genre_scores_gemma":[0.99902105,0.000024056206,0.00007808041,0.000052260923,0.0000055537507,0.0000039703436,0.00003439451,0.000002466498,0.00077810016],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99944586,0.00021560764,0.00001925008,0.000083651874,0.00012349513,0.00011197467],"domain_scores_gemma":[0.9953548,0.0020784943,0.0010184734,0.00016722055,0.0004721135,0.00090902636],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00070711283,0.000258237,0.00017323201,0.0005640222,0.00071344204,0.0032232795,0.0003196089,0.0009577702,0.008007421],"category_scores_gemma":[0.0058085956,0.0002517478,0.00033104658,0.00042185106,0.0005171524,0.0010170102,0.00054323353,0.0010671873,0.0007149868],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022939884,0.0015256691,0.97776467,0.000039359307,0.00015528787,0.00014132407,0.004722345,0.00029946794,0.001450631,0.0010124467,0.00097136036,0.011687977],"study_design_scores_gemma":[0.000010984564,0.000115781324,0.99294335,0.000016409731,0.00006846203,0.00006317221,0.0043166154,0.0011816968,0.00028919688,0.00051149685,0.000472338,0.000010545685],"about_ca_topic_score_codex":0.005361391,"about_ca_topic_score_gemma":0.012253026,"teacher_disagreement_score":0.008007421,"about_ca_system_score_codex":0.00049072964,"about_ca_system_score_gemma":0.0007513389,"threshold_uncertainty_score":0.02678746},"labels":[],"label_agreement":null},{"id":"W4238074463","doi":"10.31219/osf.io/vtbpg","title":"Factors Influencing the Performance of Shared Services Centres","year":2018,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Excellence; Market orientation; Public sector; Government (linguistics); Business; Private sector; Service (business); Principal (computer security); Marketing; Liberian dollar; Public economics; Public relations; Economics; Finance; Economic growth; Political science; Computer science","score_opus":0.03600777198961611,"score_gpt":0.25359615732001284,"score_spread":0.21758838533039673,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4238074463","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99324834,0.000059287784,0.00032223066,0.0005851241,0.00001124585,0.000046926936,0.000091049485,0.00001468835,0.005621127],"genre_scores_gemma":[0.99923384,0.000032722684,0.00022009561,0.000030511777,0.000005837242,0.000011906394,0.00004443114,0.0000052747305,0.00041541574],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9897154,0.0040992717,0.0007872234,0.000508288,0.00230385,0.0025859862],"domain_scores_gemma":[0.9663106,0.009850794,0.0057773604,0.0011203497,0.006564112,0.010376672],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0047700424,0.0003080877,0.00031793103,0.0013981082,0.002487449,0.004392695,0.0010795966,0.0008480699,0.006659225],"category_scores_gemma":[0.033277385,0.00019205968,0.0004202947,0.0021066994,0.0027076555,0.0016971349,0.0035083932,0.00096317753,0.0011100253],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019836107,0.0005849606,0.93881977,0.00017937938,0.000083164654,0.0005344825,0.023474138,0.0012588754,0.0014066905,0.0021107735,0.0023135124,0.029035859],"study_design_scores_gemma":[0.000013871759,0.0004614235,0.91950184,0.00007502177,0.000021469472,0.00030624488,0.073413424,0.0011118775,0.0006706569,0.0005806361,0.0037978785,0.000045637036],"about_ca_topic_score_codex":0.01409434,"about_ca_topic_score_gemma":0.01734564,"teacher_disagreement_score":0.01409434,"about_ca_system_score_codex":0.0038724763,"about_ca_system_score_gemma":0.004916495,"threshold_uncertainty_score":0.028096855},"labels":[],"label_agreement":null},{"id":"W4238153637","doi":"10.1007/978-3-319-24148-7_46","title":"The Importance and Formalization of Service Quality Dimensions: A Comparison of Chile and the United States","year":2015,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burnaby Hospital","funders":"","keywords":"Marketing; Quality (philosophy); Service quality; Service-dominant logic; Service (business); Business; Perception; Service design; Customer satisfaction; Psychology; Service delivery framework","score_opus":0.04291214700002867,"score_gpt":0.3089537405754038,"score_spread":0.26604159357537516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4238153637","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9376065,0.0014976228,0.00062190375,0.0021999558,0.000025903191,0.000036912643,0.00043205288,0.000018380888,0.057560734],"genre_scores_gemma":[0.99558663,0.0008533665,0.0003244093,0.00012592654,0.0000055550113,0.00002853573,0.0003074247,0.000009413765,0.0027586154],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995047,0.00012696111,0.000025766914,0.000038200884,0.000118426804,0.00018598804],"domain_scores_gemma":[0.9984421,0.0006301705,0.00026611867,0.00009920722,0.0003949709,0.00016746351],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011571561,0.00012784485,0.00021909646,0.0019197928,0.0010375729,0.0034452279,0.00067134533,0.0002727825,0.003494336],"category_scores_gemma":[0.004392931,0.00016969563,0.00025431492,0.00637107,0.0022090077,0.0014399985,0.0024974926,0.00094804086,0.0001546029],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00045101065,0.00033674345,0.59735626,0.0004732236,0.00010895239,0.00066143594,0.0694988,0.001192023,0.001698393,0.16859959,0.0078893285,0.1517342],"study_design_scores_gemma":[0.00003324395,0.00005633713,0.8687042,0.00049440295,0.0000526299,0.00010111009,0.09204019,0.0011002428,0.00054508896,0.006354572,0.030484904,0.000033201813],"about_ca_topic_score_codex":0.26808542,"about_ca_topic_score_gemma":0.32889953,"teacher_disagreement_score":0.26808542,"about_ca_system_score_codex":0.008014845,"about_ca_system_score_gemma":0.008831525,"threshold_uncertainty_score":0.53304994},"labels":[],"label_agreement":null},{"id":"W4239184345","doi":"10.24124/2010/bpgub1443","title":"Employee performance-reward and the client retention impacts of transferring business clients between departments at a Canadian financial institution","year":2010,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Financial institution; Business; Institution; Service (business); Job satisfaction; Profitability index; Customer satisfaction; Liberian dollar; Retention Management; Marketing; Employee retention; Finance; Management; Economics","score_opus":0.01891284569688019,"score_gpt":0.2392215063222728,"score_spread":0.22030866062539262,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4239184345","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97625136,0.00011930952,0.00015062645,0.0013732279,0.000006681723,0.000025564172,0.000041699124,0.000007447982,0.022024008],"genre_scores_gemma":[0.9969903,0.00008536683,0.000104804814,0.0000625796,0.0000036485703,0.000005588297,0.000022701235,0.0000021879014,0.0027227406],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99744874,0.0005489259,0.00005831175,0.000070029644,0.0008452309,0.0010288132],"domain_scores_gemma":[0.9949338,0.0007736382,0.0007037077,0.000126445,0.0020108842,0.0014516338],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019984534,0.00015513865,0.00020536296,0.00064563757,0.0041446923,0.002958166,0.00079786463,0.00053111464,0.005850587],"category_scores_gemma":[0.008521651,0.00009449486,0.00030030843,0.0009432835,0.0018296402,0.0008411847,0.0019972506,0.0010471257,0.0004239229],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00057677476,0.0015977835,0.73769045,0.000142097,0.00010415182,0.0005514143,0.019293487,0.0029607,0.0017075927,0.013002307,0.007732882,0.21464032],"study_design_scores_gemma":[0.000012587995,0.00036223634,0.96309793,0.00007728735,0.000059831127,0.0001025134,0.02849548,0.0014077632,0.00073988445,0.0007631183,0.004849184,0.000032174197],"about_ca_topic_score_codex":0.6307023,"about_ca_topic_score_gemma":0.7545692,"teacher_disagreement_score":0.36929768,"about_ca_system_score_codex":0.018761056,"about_ca_system_score_gemma":0.025549913,"threshold_uncertainty_score":0.7429451},"labels":[],"label_agreement":null},{"id":"W4239377872","doi":"10.31227/osf.io/6hsqr","title":"The Relevance of Marketing Mix and Service Quality on Students' Decision-Making Factors Regarding Higher Education and Satisfaction","year":2017,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Marketing; Marketing mix; Services marketing; Service quality; Quality (philosophy); Service (business); Relationship marketing; Customer satisfaction; Psychology; Relevance (law); Marketing management; Business; Political science","score_opus":0.04135291500608582,"score_gpt":0.34909371014695134,"score_spread":0.3077407951408655,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4239377872","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982332,0.00005475382,0.0001495306,0.0001229746,0.0000034794302,0.000008280927,0.000030854,0.0000016779053,0.0013952015],"genre_scores_gemma":[0.9996767,0.000025652082,0.000058620622,0.000013975368,0.000002857675,0.0000026101122,0.000021093825,6.911856e-7,0.0001978331],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99848217,0.00054699805,0.000117269505,0.00008762699,0.0005093426,0.00025669063],"domain_scores_gemma":[0.9953366,0.0021683197,0.0009767986,0.00014045999,0.00054176355,0.00083616975],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014545773,0.00017853157,0.00025119877,0.0005277404,0.00040042223,0.0018043194,0.0001302434,0.00032067043,0.004636539],"category_scores_gemma":[0.005433088,0.00010440471,0.00043197337,0.00063695107,0.00036675367,0.00039890173,0.0005705783,0.0006513477,0.0003268459],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014273335,0.0004819617,0.9780561,0.000042380507,0.00006683974,0.00007540695,0.0013940292,0.00032054784,0.00073826127,0.00055950193,0.0002487612,0.017873576],"study_design_scores_gemma":[0.0000075085522,0.00020821625,0.99304456,0.000021846914,0.0000315629,0.000055319757,0.0035005705,0.0014112896,0.00045290808,0.0005164087,0.0007376657,0.000012113399],"about_ca_topic_score_codex":0.0020731594,"about_ca_topic_score_gemma":0.0031381457,"teacher_disagreement_score":0.004636539,"about_ca_system_score_codex":0.00059824093,"about_ca_system_score_gemma":0.00077522587,"threshold_uncertainty_score":0.015510738},"labels":[],"label_agreement":null},{"id":"W4239736527","doi":"10.4018/9781591403722.ch006","title":"Experiencing Quality","year":2011,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Perception; Quality (philosophy); Loyalty; Interface (matter); Task (project management); Product (mathematics); Web site; Psychology; Work (physics); Marketing; Quality of experience; Knowledge management; Business; Computer science; The Internet; World Wide Web; Engineering","score_opus":0.0599920960631414,"score_gpt":0.2771455533540564,"score_spread":0.21715345729091498,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4239736527","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07560614,0.0064358176,0.017377703,0.025287496,0.0019334494,0.00020850498,0.0006934534,0.000361514,0.87209594],"genre_scores_gemma":[0.82262313,0.0066017406,0.006483678,0.009896696,0.0007046538,0.00017873297,0.0007732668,0.000279211,0.1524588],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99361044,0.001986043,0.0002954861,0.0007191939,0.0022928962,0.0010959088],"domain_scores_gemma":[0.9934865,0.0010582679,0.0010705938,0.0007821943,0.002022822,0.0015795802],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028600853,0.00043797627,0.00046365734,0.0009263614,0.0027236457,0.011330146,0.0007658901,0.0014756627,0.045337327],"category_scores_gemma":[0.011032492,0.0002162156,0.0005867866,0.0013721498,0.0041982313,0.006005619,0.00777285,0.0026319595,0.006252247],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001527659,0.00018153411,0.02490374,0.0011211304,0.00013848318,0.00073681324,0.107532404,0.00052788574,0.0032075576,0.3425573,0.15821545,0.36072487],"study_design_scores_gemma":[0.000020346604,0.00015663664,0.012237874,0.00041186713,0.000036370184,0.00083836075,0.033589024,0.00019060232,0.00039868624,0.034398057,0.9176574,0.00006489025],"about_ca_topic_score_codex":0.0044971625,"about_ca_topic_score_gemma":0.004146527,"teacher_disagreement_score":0.045337327,"about_ca_system_score_codex":0.0028280846,"about_ca_system_score_gemma":0.0024305694,"threshold_uncertainty_score":0.15166843},"labels":[],"label_agreement":null},{"id":"W4240150513","doi":"10.17657/jcr.2016.10.31.1","title":"고객 만족도와 고객 충성도의 관계에서 공간 의존성과 공간 변화성에 대한 연구","year":2016,"lang":"ko","type":"article","venue":"Journal of Channel and Retailing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Loyalty business model; Customer satisfaction; Customer retention; Customer delight; Marketing; Customer equity; Business; Customer advocacy; Customer intelligence; Customer profitability; Customer to customer; Loyalty; Econometrics; Service quality; Mathematics; Service (business)","score_opus":0.026544014517836306,"score_gpt":0.24340004470913118,"score_spread":0.21685603019129487,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4240150513","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5935536,0.1378865,0.049726784,0.023243992,0.0012709427,0.00016297422,0.0027195562,0.0004360707,0.19099957],"genre_scores_gemma":[0.9428929,0.035602916,0.0060432325,0.000853776,0.0005607557,0.000040422146,0.00087394344,0.000039118266,0.013092835],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9990865,0.00024152113,0.000046548666,0.00022002016,0.00032993202,0.00007545787],"domain_scores_gemma":[0.9942994,0.0025282905,0.0012493049,0.00021110367,0.0014902857,0.00022154133],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013127808,0.00037628185,0.00049304374,0.0017416427,0.00087185693,0.0033838844,0.00046140593,0.0008800602,0.01203094],"category_scores_gemma":[0.0056654285,0.00019880061,0.0004648589,0.0057931077,0.0012775942,0.0026447063,0.00095921935,0.0008489188,0.0029350256],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003071568,0.0004361949,0.22619316,0.0021194231,0.00023197486,0.00038428372,0.0024593372,0.0054256716,0.0020587253,0.07609868,0.022624725,0.6616608],"study_design_scores_gemma":[0.000028357563,0.0007720123,0.5088411,0.0017457114,0.0004915363,0.0014406771,0.0121637015,0.024740843,0.0058284523,0.06593715,0.37771606,0.0002944801],"about_ca_topic_score_codex":0.009856868,"about_ca_topic_score_gemma":0.011160131,"teacher_disagreement_score":0.01203094,"about_ca_system_score_codex":0.0017301004,"about_ca_system_score_gemma":0.0017075017,"threshold_uncertainty_score":0.04024744},"labels":[],"label_agreement":null},{"id":"W4240704452","doi":"10.17722/ijme.v7i2.266","title":"Analysis of Customer Satisfaction: Bank of Bhutan Limited","year":2016,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing","score_opus":0.020332185925997084,"score_gpt":0.26461566578591683,"score_spread":0.24428347985991974,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4240704452","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9777648,0.00035890297,0.00063150516,0.0006155998,0.00002817407,0.000119847246,0.005530562,0.00010475837,0.014845738],"genre_scores_gemma":[0.9759208,0.00021058867,0.000901459,0.0001233858,0.000034935212,0.000091563044,0.00486815,0.000025160083,0.017824056],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99868745,0.0002393292,0.00011872831,0.00012886386,0.0005419228,0.0002837143],"domain_scores_gemma":[0.99577254,0.00092360785,0.00040817336,0.00012749356,0.0022995032,0.00046861975],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009670463,0.0002390271,0.00026167586,0.0020507758,0.0011082138,0.0011469753,0.00042859683,0.00036641065,0.011305148],"category_scores_gemma":[0.0021669238,0.00025110345,0.00024945172,0.0038947726,0.00024376034,0.00046663874,0.0005923843,0.0006775396,0.0029338931],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001628286,0.00038797848,0.8645182,0.00021996048,0.00008014708,0.0008248715,0.0028197812,0.001261895,0.004576217,0.0015473732,0.029970856,0.09216443],"study_design_scores_gemma":[0.000037751797,0.00045613534,0.9773582,0.000036886493,0.000058423975,0.00042217656,0.0033963518,0.0033209184,0.002808529,0.00019661196,0.0118778,0.000030208152],"about_ca_topic_score_codex":0.022368921,"about_ca_topic_score_gemma":0.027681334,"teacher_disagreement_score":0.022368921,"about_ca_system_score_codex":0.0014605395,"about_ca_system_score_gemma":0.0018847183,"threshold_uncertainty_score":0.044477403},"labels":[],"label_agreement":null},{"id":"W4241373822","doi":"10.32920/ryerson.14636259","title":"Designing to Serve: an Examination of WestJet's Domestic Check-in Space","year":2021,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Space (punctuation); Service design; Service quality; Context (archaeology); Marketing; Computer science; Blueprint; Business; Process management; Service provider; Engineering; Geography","score_opus":0.042418648596208135,"score_gpt":0.2925812091568961,"score_spread":0.250162560560688,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4241373822","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.960867,0.0001806129,0.00073229027,0.00088696106,0.000054707514,0.000029994802,0.000028057835,0.000022908416,0.03719744],"genre_scores_gemma":[0.9904811,0.00027678607,0.00070909073,0.00024753346,0.000010280701,0.000020231,0.000038728278,0.00003122958,0.008185169],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9976538,0.001057519,0.00010158695,0.0001331265,0.00048420488,0.00056991394],"domain_scores_gemma":[0.99764556,0.0007152286,0.0003200815,0.00015109258,0.00039280838,0.0007752021],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023546808,0.00039210138,0.00031968567,0.0019800852,0.013073418,0.0065638795,0.0012386917,0.0010603276,0.004826349],"category_scores_gemma":[0.0034536528,0.0006660555,0.0003394961,0.002415204,0.007905907,0.002672861,0.0062769298,0.002702637,0.00062708464],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00002436143,0.000094654315,0.020668903,0.00006725638,0.0000031299035,0.0010704157,0.9581613,0.00004899393,0.00087388535,0.005334613,0.0020542056,0.011598279],"study_design_scores_gemma":[0.0000013736898,0.000035609213,0.01350919,0.000036744757,0.0000028405727,0.00026518138,0.96454585,0.000058738515,0.00013788375,0.00017213672,0.021225609,0.000008785014],"about_ca_topic_score_codex":0.036856025,"about_ca_topic_score_gemma":0.093791194,"teacher_disagreement_score":0.96314394,"about_ca_system_score_codex":0.0062655243,"about_ca_system_score_gemma":0.0049912725,"threshold_uncertainty_score":0.07328302},"labels":[],"label_agreement":null},{"id":"W4245238933","doi":"10.1016/j.dss.2004.12.001","title":"Customer relationship management (CRM) in e-government: a relational perspective","year":2004,"lang":"en","type":"article","venue":"Decision Support Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Customer relationship management; Perspective (graphical); Incentive; Business; Relational view; Government (linguistics); Knowledge management; Value (mathematics); Enterprise relationship management; Position (finance); Marketing; Process management; Customer retention; Computer science; Economics; Microeconomics; Service (business); Finance","score_opus":0.04183160110416032,"score_gpt":0.2790030572955186,"score_spread":0.2371714561913583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4245238933","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.23546126,0.032853637,0.15189448,0.07045403,0.00073278556,0.00018040469,0.00018742142,0.00016531587,0.5080706],"genre_scores_gemma":[0.98483235,0.005736176,0.005503621,0.0006336601,0.00038389437,0.000039576084,0.000025093741,0.000011736976,0.002833863],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99749076,0.0016181701,0.000084210486,0.0001458344,0.00039230572,0.00026880976],"domain_scores_gemma":[0.9942174,0.0041690683,0.000641463,0.00020868336,0.00041504807,0.00034830943],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027099254,0.00037694353,0.00038637983,0.0020698535,0.0019869343,0.011047403,0.0011588394,0.003507008,0.004618998],"category_scores_gemma":[0.0057254806,0.00035508687,0.00032555126,0.0052897274,0.0075691273,0.009922974,0.0019270107,0.0026159524,0.00033164772],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000021527718,0.0000850597,0.0016066493,0.00009261398,0.000014266807,0.00017151455,0.0020660472,0.002453226,0.00025362888,0.97677064,0.0009627103,0.015502086],"study_design_scores_gemma":[0.00004076739,0.0002616078,0.0078008687,0.0004897826,0.00011302577,0.0005840865,0.016348414,0.027586017,0.0012677828,0.9021245,0.043323085,0.00005995133],"about_ca_topic_score_codex":0.0044787326,"about_ca_topic_score_gemma":0.0039754673,"teacher_disagreement_score":0.011047403,"about_ca_system_score_codex":0.003610393,"about_ca_system_score_gemma":0.002393601,"threshold_uncertainty_score":0.026195288},"labels":[],"label_agreement":null},{"id":"W4245507575","doi":"10.4018/978-1-60566-054-7.ch155","title":"Contractual Obligations Between Mobile Service Providers and Users","year":2009,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McMaster University; Lakehead University","funders":"","keywords":"Business; Service provider; Loyalty; Marketing; Purchasing; Loyalty business model; Service (business); Mobile phone; Customer satisfaction; Customer retention; Advertising; Service quality; Telecommunications; Computer science","score_opus":0.02620902489341992,"score_gpt":0.2513867245062336,"score_spread":0.2251776996128137,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4245507575","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6872291,0.0033488425,0.025669988,0.008630114,0.00018155383,0.00047002468,0.00027940923,0.000075921824,0.27411503],"genre_scores_gemma":[0.9895751,0.0006504019,0.002395132,0.0004846296,0.000060763305,0.00013850551,0.000093584975,0.000013205523,0.0065886592],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.98490185,0.008074083,0.0006975459,0.0005701816,0.0042326655,0.0015237974],"domain_scores_gemma":[0.9632835,0.023882026,0.004735601,0.0022302915,0.0035545034,0.0023140295],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009055042,0.00026238462,0.0003391642,0.00052975083,0.0026524728,0.0044565,0.0009292176,0.001424264,0.01302231],"category_scores_gemma":[0.041663762,0.00030553152,0.00050354673,0.0008298727,0.002420011,0.0050593093,0.0034058723,0.0026831515,0.0012517578],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056030345,0.0006824091,0.14206918,0.00039390026,0.00011031431,0.0011602608,0.031837795,0.0061950744,0.0021043327,0.66388077,0.006443376,0.14456227],"study_design_scores_gemma":[0.00023697696,0.0010704314,0.3095068,0.0017146774,0.0002028565,0.0036902898,0.094674185,0.043767318,0.0036862923,0.24620384,0.29489252,0.00035379597],"about_ca_topic_score_codex":0.011993668,"about_ca_topic_score_gemma":0.005918311,"teacher_disagreement_score":0.01302231,"about_ca_system_score_codex":0.0028642728,"about_ca_system_score_gemma":0.0047146734,"threshold_uncertainty_score":0.04788822},"labels":[],"label_agreement":null},{"id":"W4246061112","doi":"10.4018/978-1-59904-943-4.ch071","title":"Interorganizational Relationships in the Context of SMEs' B2B E-Commerce","year":2008,"lang":"en","type":"book-chapter","venue":"Electronic Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; The Internet; Loyalty; Context (archaeology); Relation (database); Marketing; E-commerce; Customer relationship management; World Wide Web; Computer science; Service (business); Service quality; Database","score_opus":0.03807087746359752,"score_gpt":0.24150181943870566,"score_spread":0.20343094197510814,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4246061112","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.45922416,0.04087701,0.0047923275,0.01049088,0.00022712487,0.000029404684,0.000045101093,0.000049605005,0.48426446],"genre_scores_gemma":[0.98201525,0.0075441236,0.0006563815,0.00036709485,0.00005957324,0.0000131735305,0.000023163127,0.000007360514,0.009313856],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.9995857,0.00027532247,0.000012470301,0.000020436972,0.00005873604,0.000047291975],"domain_scores_gemma":[0.99907947,0.0005863806,0.00010319206,0.000028729473,0.000074672025,0.00012763024],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005255094,0.0001124743,0.00011745404,0.0008071117,0.0011758808,0.003158567,0.0002787237,0.00052477163,0.0022702182],"category_scores_gemma":[0.0011044798,0.00009562779,0.00011139053,0.0026074762,0.001614332,0.0017652947,0.0011034465,0.0007108475,0.00025614683],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000060533654,0.00015823009,0.038483683,0.000517739,0.000043459902,0.007099826,0.12094112,0.0021789956,0.0018124239,0.61173785,0.022741076,0.19422515],"study_design_scores_gemma":[0.000022900052,0.00016030218,0.22595434,0.0012100134,0.000044150478,0.0058370805,0.19308972,0.004313794,0.0007426261,0.16858512,0.3999913,0.000048623224],"about_ca_topic_score_codex":0.0048538507,"about_ca_topic_score_gemma":0.013493344,"teacher_disagreement_score":0.0048538507,"about_ca_system_score_codex":0.0013685973,"about_ca_system_score_gemma":0.0009696808,"threshold_uncertainty_score":0.009929895},"labels":[],"label_agreement":null},{"id":"W4246336681","doi":"10.4018/978-1-59140-372-2.ch006","title":"Experiencing Quality","year":2005,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Perception; Quality (philosophy); Loyalty; Interface (matter); Task (project management); Product (mathematics); Web site; Psychology; Work (physics); Marketing; Quality of experience; Knowledge management; Business; Computer science; The Internet; World Wide Web; Engineering","score_opus":0.04251524103295863,"score_gpt":0.28281569759162467,"score_spread":0.24030045655866605,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4246336681","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.30080315,0.0047734957,0.021466514,0.010208095,0.00066834944,0.00022800681,0.00085105846,0.00030051643,0.66070074],"genre_scores_gemma":[0.9530958,0.0022524793,0.0034130283,0.0018260141,0.00015999936,0.00006953181,0.00038019475,0.00007534245,0.038727567],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9963709,0.00090193545,0.00017761585,0.00040742237,0.0015634375,0.0005786833],"domain_scores_gemma":[0.9945287,0.0009919829,0.0011916856,0.0005575749,0.0015780051,0.0011519763],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017293997,0.00028760443,0.00032673188,0.00070681033,0.0012451912,0.0074817347,0.00044489576,0.00091893185,0.025771184],"category_scores_gemma":[0.0076416824,0.00015554584,0.00045016038,0.0010218663,0.001990455,0.0032604823,0.0039328756,0.0014459856,0.0026424532],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028151457,0.00036998888,0.09218366,0.0014080073,0.00026508368,0.0007406333,0.10522674,0.00085928116,0.008910505,0.18342151,0.06531248,0.5410207],"study_design_scores_gemma":[0.00005574951,0.0006851888,0.15370163,0.00065787375,0.000130907,0.0020060008,0.066205844,0.0008481998,0.0016816433,0.045653827,0.72820103,0.00017212244],"about_ca_topic_score_codex":0.0038130954,"about_ca_topic_score_gemma":0.003188246,"teacher_disagreement_score":0.025771184,"about_ca_system_score_codex":0.0016835524,"about_ca_system_score_gemma":0.0011222087,"threshold_uncertainty_score":0.08621317},"labels":[],"label_agreement":null},{"id":"W4247480306","doi":"10.1111/1540-5885.1960439","title":"Managing seller‐buyer new product development relationships for customized products: a contingency model based on transaction cost analysis and empirical test","year":2002,"lang":"en","type":"article","venue":"Journal of Product Innovation Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Business; Transaction cost; Personalization; New product development; Contingency; Product (mathematics); Marketing; Contingency theory; Industrial organization; Knowledge management; Computer science","score_opus":0.1038180880340151,"score_gpt":0.2952734002055263,"score_spread":0.19145531217151118,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4247480306","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9032092,0.00040694888,0.071742475,0.0013775295,0.000032598266,0.00062335836,0.00029472657,0.00013376855,0.022179384],"genre_scores_gemma":[0.9913926,0.00016972252,0.0063991533,0.00003330914,0.0000110619485,0.00024042925,0.00009218199,0.000009846416,0.0016516354],"study_design_codex":"simulation_or_modeling","study_design_gemma":"observational","domain_scores_codex":[0.9975683,0.0013579514,0.000101003585,0.0003248195,0.0003382801,0.00030955207],"domain_scores_gemma":[0.9864959,0.009486462,0.0018380922,0.00038070304,0.0010407658,0.00075812265],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003380164,0.0009828265,0.00094950525,0.0018511076,0.0011621087,0.0039965753,0.0022545143,0.0015829236,0.010490655],"category_scores_gemma":[0.010024794,0.0008348408,0.0014450881,0.0016691556,0.0016475612,0.004378839,0.0016846099,0.0016023207,0.000550032],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00091456546,0.002446783,0.23275499,0.0004281059,0.0008530303,0.0018474105,0.0033502888,0.5149429,0.0018424998,0.19204879,0.0020019095,0.046568703],"study_design_scores_gemma":[0.00009346152,0.00045520172,0.022526782,0.000047377904,0.00027690016,0.00024783987,0.0014533292,0.95516545,0.00015923847,0.018578067,0.0009398534,0.000056429668],"about_ca_topic_score_codex":0.015019644,"about_ca_topic_score_gemma":0.009859092,"teacher_disagreement_score":0.015019644,"about_ca_system_score_codex":0.0041185003,"about_ca_system_score_gemma":0.0035880187,"threshold_uncertainty_score":0.035094738},"labels":[],"label_agreement":null},{"id":"W4247985988","doi":"10.24124/2014/bpgub1611","title":"Identifying the target market and how they define value: Innovative Fitness Langley","year":2014,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Northern British Columbia; University of British Columbia","funders":"","keywords":"Marketing; Market segmentation; Value (mathematics); Quality (philosophy); Customer satisfaction; Service quality; Service (business); Psychology; Business; Advertising; Mathematics; Statistics","score_opus":0.023531132159980615,"score_gpt":0.26167207745849264,"score_spread":0.238140945298512,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4247985988","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93888324,0.00022689259,0.0005017207,0.0008368668,0.000007408256,0.000030090378,0.000038341874,0.000005533172,0.05946995],"genre_scores_gemma":[0.9869256,0.00017601484,0.0008008739,0.00019309079,0.0000023779241,0.000014251594,0.000044390723,0.0000071697127,0.011836224],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9997688,0.000036685968,0.000006355337,0.00003232885,0.00008575304,0.0000700155],"domain_scores_gemma":[0.9993099,0.00016850114,0.00011400846,0.000018747809,0.00020551449,0.00018335825],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00037088126,0.0001151721,0.00010748364,0.00082042324,0.00243169,0.003252349,0.0003086969,0.00036518963,0.007124612],"category_scores_gemma":[0.0011642405,0.00009762143,0.00008435178,0.00091549556,0.00085492333,0.0014971993,0.0009114094,0.0005555207,0.0005341277],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002420951,0.00035771116,0.5651227,0.00019308354,0.000017782828,0.0012784622,0.12528491,0.00032392354,0.0061584106,0.01864783,0.0068469113,0.2755261],"study_design_scores_gemma":[0.000012183837,0.00014731348,0.68021613,0.00018679797,0.000013730463,0.0005084654,0.27426633,0.00075774494,0.0013890764,0.002997498,0.039468564,0.000036215686],"about_ca_topic_score_codex":0.11215837,"about_ca_topic_score_gemma":0.3492767,"teacher_disagreement_score":0.11215837,"about_ca_system_score_codex":0.004873167,"about_ca_system_score_gemma":0.0027957228,"threshold_uncertainty_score":0.22301108},"labels":[],"label_agreement":null},{"id":"W4248585856","doi":"10.31227/osf.io/nbymc","title":"Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider","year":2017,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Business; Loyalty business model; Service quality; Customer retention; Customer satisfaction; Customer delight; Marketing; Customer advocacy; Loyalty; Structural equation modeling; Customer equity; Advertising; Service (business); Mathematics; Statistics","score_opus":0.033651261426123937,"score_gpt":0.3116143139028689,"score_spread":0.27796305247674497,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4248585856","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999278,0.000031537766,0.00004302593,0.00004320282,0.000001767608,0.0000027242284,0.000014393051,9.4214806e-7,0.0005844522],"genre_scores_gemma":[0.9997427,0.000020772386,0.00003971111,0.000012331891,0.000002223462,0.0000018166414,0.000024970857,6.515475e-7,0.00015484757],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99920446,0.00025380324,0.000045646495,0.00007064544,0.00026172923,0.00016385784],"domain_scores_gemma":[0.9955303,0.0017852889,0.0011850902,0.00012037773,0.00067645864,0.00070244714],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006705585,0.00016450012,0.00020133908,0.00042812398,0.00036446945,0.0009851974,0.00018680125,0.00033937328,0.0030086536],"category_scores_gemma":[0.004329228,0.00011170143,0.0003581697,0.00047799322,0.0004198844,0.0003709481,0.00044918762,0.0006387353,0.00021792662],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016426983,0.0003040772,0.9908077,0.000020792075,0.00006939932,0.00012301505,0.0007454647,0.00015912409,0.0006905489,0.00022547439,0.00012911319,0.006561078],"study_design_scores_gemma":[0.000004847494,0.00019093833,0.9968003,0.0000064641295,0.00003560636,0.00007205803,0.0017890007,0.00068877015,0.00019468085,0.000069634,0.00014170601,0.000005938373],"about_ca_topic_score_codex":0.007675504,"about_ca_topic_score_gemma":0.0094432,"teacher_disagreement_score":0.007675504,"about_ca_system_score_codex":0.000613836,"about_ca_system_score_gemma":0.000637412,"threshold_uncertainty_score":0.01526165},"labels":[],"label_agreement":null},{"id":"W4248845968","doi":"10.21083/ajote.v10i1.6287","title":"Students’ Perspectives on Satisfaction with Distance Education in Ghana: A Cluster Analysis","year":2021,"lang":"en","type":"article","venue":"African Journal of Teacher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Distance education; Hierarchical clustering; Cluster (spacecraft); Mathematics education; Euclidean distance; Quality (philosophy); Psychology; Service quality; Service (business); Medical education; Marketing; Mathematics; Computer science; Statistics; Business; Cluster analysis; Medicine; Artificial intelligence","score_opus":0.012782712151201366,"score_gpt":0.2922780694257173,"score_spread":0.27949535727451597,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4248845968","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9995629,0.000014234377,0.000062827785,0.000038466154,9.3676346e-7,0.000007096405,0.00002911366,8.871255e-7,0.000283426],"genre_scores_gemma":[0.9997261,0.000018211622,0.00007205908,0.000006350655,0.0000010463118,0.000006599393,0.00003887092,8.37233e-7,0.00012984978],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99922335,0.00033343225,0.000060097445,0.000060435796,0.00017776235,0.00014484803],"domain_scores_gemma":[0.99784863,0.000769526,0.0005581306,0.0000706408,0.00038174036,0.00037142125],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011161774,0.00011350658,0.00028077123,0.001232389,0.00090563676,0.0011140874,0.00019303069,0.00020628318,0.0023766218],"category_scores_gemma":[0.0030827762,0.00012023493,0.00021883528,0.002322549,0.0005727191,0.00032213662,0.0007329042,0.00030112235,0.00016742351],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020443313,0.00010186007,0.9253528,0.00004135466,0.00002800332,0.00019833245,0.05636936,0.00010929575,0.0012338007,0.00033416154,0.0003408101,0.015685694],"study_design_scores_gemma":[0.00000638151,0.00018092657,0.85721785,0.000023174418,0.000009686734,0.00013261648,0.14032412,0.00048355034,0.00025505805,0.00009880874,0.0012552202,0.000012671375],"about_ca_topic_score_codex":0.006237126,"about_ca_topic_score_gemma":0.008292367,"teacher_disagreement_score":0.006237126,"about_ca_system_score_codex":0.0008594909,"about_ca_system_score_gemma":0.00056175096,"threshold_uncertainty_score":0.01240164},"labels":[],"label_agreement":null},{"id":"W4248880940","doi":"10.24124/2009/bpgub1380","title":"Exploring a new service model for supplying specialty chemicals","year":2009,"lang":"en","type":"dissertation","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Specialty; Service (business); Marketing; Customer satisfaction; Business; Service quality; Survey data collection; Product (mathematics); Mathematics","score_opus":0.1582760781786723,"score_gpt":0.30474221900199844,"score_spread":0.14646614082332612,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4248880940","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3571474,0.00077110576,0.37097013,0.015603112,0.00019167343,0.0005946042,0.0004359387,0.0007982989,0.25348774],"genre_scores_gemma":[0.91887426,0.00079026097,0.06250616,0.00069172814,0.00006142569,0.00021092172,0.00022758645,0.00010148801,0.016536226],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9989165,0.0004447924,0.000032859,0.00014792169,0.00027989343,0.00017812858],"domain_scores_gemma":[0.9987268,0.00058006734,0.00014244972,0.00009550168,0.00026290515,0.00019234241],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012985546,0.00048702123,0.0004187011,0.0011801381,0.001304534,0.004308921,0.0017369939,0.0017177876,0.0104422085],"category_scores_gemma":[0.003097963,0.00034710614,0.0012911569,0.0017728227,0.0016788777,0.005114724,0.0019770006,0.001366384,0.0017416517],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018678598,0.0004344874,0.008741156,0.00026804535,0.000030480953,0.00048747883,0.0034973926,0.032808937,0.002978901,0.88066447,0.005527126,0.0643748],"study_design_scores_gemma":[0.00015259546,0.0007090655,0.0060036164,0.0002143956,0.000071106144,0.00097078993,0.008117399,0.6599132,0.00181638,0.2468142,0.07509429,0.00012292205],"about_ca_topic_score_codex":0.017235281,"about_ca_topic_score_gemma":0.015951995,"teacher_disagreement_score":0.017235281,"about_ca_system_score_codex":0.005176347,"about_ca_system_score_gemma":0.0052185142,"threshold_uncertainty_score":0.037557244},"labels":[],"label_agreement":null},{"id":"W4249203309","doi":"10.4018/978-1-60566-110-0.ch019","title":"User Satisfaction with E-Collaborative Systems","year":2009,"lang":"en","type":"book-chapter","venue":"Advances in e-collaboration series/Advances in e-collaboration (AECOB) book series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"Customer satisfaction; Computer science; Knowledge management; Component (thermodynamics); Marketing; Business","score_opus":0.007311368745868315,"score_gpt":0.24908132627498877,"score_spread":0.24176995752912045,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4249203309","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.58334106,0.0030167894,0.010145684,0.003746938,0.00014089474,0.00009953301,0.00089193904,0.00047296172,0.3981442],"genre_scores_gemma":[0.96522105,0.0013780491,0.0019069054,0.00032356035,0.00006388585,0.000035297136,0.00049226097,0.00005008933,0.030528793],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9985207,0.00047261573,0.000079761514,0.000097050266,0.0007336376,0.000096324045],"domain_scores_gemma":[0.99770385,0.0011511059,0.0002862587,0.00016945341,0.00050457474,0.00018475781],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009449822,0.00012886265,0.00022011723,0.00038503594,0.00041813048,0.0021930335,0.00030487566,0.0005092375,0.011748165],"category_scores_gemma":[0.0044452175,0.000077428085,0.00027459706,0.0011970123,0.00035826873,0.0011882947,0.00065530057,0.0005231757,0.0019829792],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015454348,0.0006496244,0.13202447,0.00046870837,0.00008567436,0.0003463347,0.009486987,0.0040972196,0.0032775651,0.055556875,0.06104866,0.7328034],"study_design_scores_gemma":[0.000029666817,0.0011864831,0.70522666,0.00036159097,0.000096358475,0.0015867742,0.011410031,0.019333392,0.005780533,0.019524371,0.23535648,0.00010770221],"about_ca_topic_score_codex":0.0017555142,"about_ca_topic_score_gemma":0.0016724947,"teacher_disagreement_score":0.011748165,"about_ca_system_score_codex":0.00067678135,"about_ca_system_score_gemma":0.0004617841,"threshold_uncertainty_score":0.039301515},"labels":[],"label_agreement":null},{"id":"W4249577328","doi":"10.3917/sim.171.0071","title":"Effective use of patient-centric health information systems : The influence of patient emotions","year":2017,"lang":"fr","type":"article","venue":"Systèmes d information & management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Canadian Journal of Communication (Canada)","funders":"","keywords":"Humanities; Psychology; Art","score_opus":0.01270806389545416,"score_gpt":0.23315820880744656,"score_spread":0.22045014491199239,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4249577328","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96101844,0.005382307,0.0074211787,0.005551264,0.00013686545,0.00022942387,0.00019689763,0.00009429483,0.019969314],"genre_scores_gemma":[0.99624616,0.0010449614,0.0015852258,0.0005681516,0.000062037325,0.00006631684,0.000047885907,0.000008982099,0.0003702968],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9788168,0.015495247,0.0011502265,0.0007120421,0.0031916597,0.00063391967],"domain_scores_gemma":[0.9398474,0.046980478,0.0070901965,0.001736675,0.0030854545,0.0012598003],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010787005,0.00033597604,0.00050599215,0.0008743814,0.000600355,0.0047240225,0.00053791335,0.0009415779,0.0025134257],"category_scores_gemma":[0.043770123,0.00021772162,0.00060666807,0.000815251,0.0009974726,0.0027109615,0.0016189457,0.0009533637,0.00036942406],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0022897155,0.0020566867,0.38717815,0.0037545296,0.0018538103,0.00086043734,0.046637006,0.0037823534,0.00921251,0.0049058185,0.0050828825,0.53238606],"study_design_scores_gemma":[0.0005081062,0.006245514,0.8090996,0.0027467827,0.0019394855,0.0020324043,0.073576145,0.0146108745,0.0115905665,0.00969918,0.06761563,0.00033577846],"about_ca_topic_score_codex":0.00074629707,"about_ca_topic_score_gemma":0.0008718997,"teacher_disagreement_score":0.010787005,"about_ca_system_score_codex":0.0011424517,"about_ca_system_score_gemma":0.0012076889,"threshold_uncertainty_score":0.057047844},"labels":[],"label_agreement":null},{"id":"W4249858146","doi":"10.1177/001088040004100532","title":"Managing for Excellence","year":2000,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Marketing; Business; Excellence; Best practice; Profitability index; Loyalty; Profit (economics); Value (mathematics); Customer service; Loyalty business model; Customer satisfaction; Service (business); Function (biology); Service quality; Management; Economics","score_opus":0.025440390396314686,"score_gpt":0.24259909906531088,"score_spread":0.2171587086689962,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4249858146","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0041763852,0.011337108,0.009632949,0.16875501,0.010009124,0.0002728285,0.00019478549,0.00062559434,0.79499626],"genre_scores_gemma":[0.20686811,0.019415978,0.027258102,0.06891016,0.008957572,0.00057878817,0.00078495464,0.00084330194,0.66638297],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.98036194,0.005084406,0.0011660669,0.0021947243,0.008506787,0.0026859862],"domain_scores_gemma":[0.98234797,0.0013743308,0.0013639986,0.0021184874,0.005739451,0.0070557212],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011430893,0.00090548873,0.00084487465,0.0022020275,0.006788665,0.02133244,0.0019387567,0.004061019,0.052056506],"category_scores_gemma":[0.02560336,0.00025456358,0.0006697975,0.0025869124,0.004039706,0.009356377,0.011858852,0.0052478276,0.02817829],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000020700278,0.0000525926,0.0010599847,0.00028832708,0.000035117922,0.0001651506,0.0031364642,0.00017929715,0.00032444793,0.22756611,0.6048918,0.16228008],"study_design_scores_gemma":[0.0000061381998,0.000027810056,0.0005533903,0.0002009446,0.0000067975825,0.00015258555,0.0009355966,0.00007359413,0.00009942936,0.031170461,0.9667643,0.000008994399],"about_ca_topic_score_codex":0.0015385528,"about_ca_topic_score_gemma":0.0026207515,"teacher_disagreement_score":0.052056506,"about_ca_system_score_codex":0.005617801,"about_ca_system_score_gemma":0.020410826,"threshold_uncertainty_score":0.17414635},"labels":[],"label_agreement":null},{"id":"W4251424067","doi":"10.31235/osf.io/mrebz","title":"Exploratory diary study of survey request frequency among research professionals","year":2021,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Survey data collection; Exploratory research; Survey research; Web survey; Quality (philosophy); Psychology; Survey methodology; Resource (disambiguation); Population; Marketing; Applied psychology; Business; Medicine; Geography; Computer science; Environmental health; Statistics","score_opus":0.22565435153310603,"score_gpt":0.38872256559274676,"score_spread":0.16306821405964073,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4251424067","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98957974,0.00008718005,0.006701532,0.00038200204,0.000032297743,0.0006573711,0.0007902485,0.000055217348,0.0017144586],"genre_scores_gemma":[0.9843017,0.0001796329,0.010856086,0.00033649514,0.00006582109,0.0024443346,0.0008020992,0.00002539847,0.0009883741],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9907051,0.0067409966,0.0006751347,0.00071360724,0.0008142072,0.00035097718],"domain_scores_gemma":[0.9239368,0.050837725,0.008466468,0.0063554975,0.008024533,0.0023789401],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012135898,0.000384509,0.00054279045,0.0019853257,0.0019147488,0.0016190028,0.0008726648,0.0010597243,0.0012637917],"category_scores_gemma":[0.05792433,0.00048436405,0.00025803962,0.0016421769,0.00096431654,0.0017893806,0.0017731924,0.0014052934,0.00045846103],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012115,0.0030641104,0.34093654,0.00077433215,0.00016218954,0.0010217335,0.5410912,0.00070448837,0.010130865,0.0030153156,0.01033944,0.08754828],"study_design_scores_gemma":[0.00017298342,0.004111743,0.5811021,0.00048242975,0.000094514944,0.00086127484,0.36089763,0.005913038,0.004882352,0.0020415909,0.039133545,0.0003066618],"about_ca_topic_score_codex":0.0016162697,"about_ca_topic_score_gemma":0.0025487526,"teacher_disagreement_score":0.012135898,"about_ca_system_score_codex":0.0008942905,"about_ca_system_score_gemma":0.0010218541,"threshold_uncertainty_score":0.06418151},"labels":[],"label_agreement":null},{"id":"W4251549112","doi":"10.1007/978-94-007-0753-5_104333","title":"University of Michigan Consumer Sentiment Index","year":2014,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brandon University; University of Northern British Columbia","funders":"","keywords":"Index (typography); Consumer confidence index; Sentiment analysis; History; Advertising; Business; Marketing; Computer science; Artificial intelligence; World Wide Web","score_opus":0.018009201065036354,"score_gpt":0.19931425982473563,"score_spread":0.18130505875969927,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4251549112","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008757569,0.008599619,0.0014472806,0.0037721712,0.0015796784,0.000065752996,0.025488365,0.0007336298,0.94955605],"genre_scores_gemma":[0.040875733,0.015144774,0.0041411407,0.00082173967,0.0009991324,0.00018419512,0.028897282,0.00032437887,0.90861166],"study_design_codex":"not_applicable","study_design_gemma":"observational","domain_scores_codex":[0.999801,0.000014864057,0.000008519395,0.000020937425,0.00014127971,0.000013568124],"domain_scores_gemma":[0.9997156,0.00002808078,0.000024842488,0.000013070761,0.00018584999,0.0000326739],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00024544084,0.00052933063,0.00032319667,0.0030259471,0.00051567226,0.0009891014,0.0002165199,0.0002340392,0.060770765],"category_scores_gemma":[0.00074948254,0.00011005828,0.00014766573,0.0026860533,0.00008507543,0.0008430503,0.00042323125,0.0004932217,0.025008881],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000011273738,0.000012618668,0.0025232537,0.000033892262,0.000005008801,0.000015669375,0.000038671533,0.00004173235,0.00013078008,0.0020248732,0.8839806,0.11118152],"study_design_scores_gemma":[0.0000033036786,0.000011275378,0.02447239,0.00011102618,0.0000115683,0.00008730309,0.00010578534,0.00034003085,0.00032811784,0.0012657944,0.97325313,0.000010266564],"about_ca_topic_score_codex":0.010868325,"about_ca_topic_score_gemma":0.033758998,"teacher_disagreement_score":0.060770765,"about_ca_system_score_codex":0.0006851494,"about_ca_system_score_gemma":0.0005383047,"threshold_uncertainty_score":0.20329845},"labels":[],"label_agreement":null},{"id":"W4254130015","doi":"10.1007/978-94-007-0753-5_102457","title":"Measuring Service Activities Quality","year":2014,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brandon University; University of Northern British Columbia","funders":"","keywords":"Service quality; Business; Quality (philosophy); Service (business); Marketing; Philosophy","score_opus":0.09562049607688893,"score_gpt":0.2587857420271572,"score_spread":0.16316524595026827,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4254130015","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.062403068,0.015142096,0.23053937,0.0021345566,0.00072146516,0.00032328384,0.0023839148,0.0013088795,0.68504333],"genre_scores_gemma":[0.5875049,0.014771726,0.14586468,0.00090314687,0.0003241635,0.0002740179,0.004246125,0.00037653485,0.24573466],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99728537,0.0004001562,0.000091598806,0.00028001287,0.0018095558,0.00013338763],"domain_scores_gemma":[0.99895525,0.00035725322,0.000110529436,0.00009661856,0.00043130602,0.00004906702],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011718649,0.0006168293,0.0003845992,0.002642324,0.0003500908,0.0026052587,0.00079590245,0.0005483588,0.008969346],"category_scores_gemma":[0.0033114215,0.0002253117,0.00035739152,0.0035977867,0.00056337775,0.001735336,0.0008880414,0.00069681177,0.0038876713],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000287729,0.00008332594,0.012343948,0.00024363778,0.000043302534,0.000031106236,0.00049842795,0.0014858132,0.0039615827,0.03222873,0.026958106,0.9220933],"study_design_scores_gemma":[0.000013745412,0.0004338269,0.18644421,0.00159045,0.00016063741,0.001250154,0.0039060214,0.02681514,0.03770476,0.13266666,0.6088591,0.0001551924],"about_ca_topic_score_codex":0.0046677957,"about_ca_topic_score_gemma":0.007066003,"teacher_disagreement_score":0.008969346,"about_ca_system_score_codex":0.0014129874,"about_ca_system_score_gemma":0.00079204113,"threshold_uncertainty_score":0.030005395},"labels":[],"label_agreement":null},{"id":"W4254967596","doi":"10.4018/978-1-931777-08-7.ch006","title":"Customer Loyalty and Electronic Banking","year":2011,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Loyalty business model; Loyalty; Business; Marketing; Social exchange theory; Conceptual framework; Customer retention; Service (business); Knowledge management; Computer science; Psychology; Sociology; Service quality; Social psychology","score_opus":0.023024529233461943,"score_gpt":0.23220935086367722,"score_spread":0.2091848216302153,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4254967596","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.3247685,0.054060668,0.026048236,0.03250827,0.0009116089,0.00022865373,0.00042071665,0.0001303814,0.560923],"genre_scores_gemma":[0.95736027,0.015260727,0.0031465455,0.0041168598,0.0003925569,0.00009860963,0.0002143004,0.000011764723,0.019398356],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9989655,0.00044830143,0.00004777708,0.0000753278,0.00027274207,0.0001904439],"domain_scores_gemma":[0.9983176,0.0008935594,0.0003037922,0.0000398627,0.00029503522,0.00015019026],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010356811,0.00024357934,0.00024238485,0.0011055566,0.0008224204,0.0031834384,0.00045653628,0.002221233,0.012044612],"category_scores_gemma":[0.0025637322,0.00012810649,0.00024215408,0.0018647123,0.0014264161,0.0022840623,0.0018547331,0.0015822169,0.0009239942],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010870927,0.00032928036,0.046711195,0.0006912142,0.00006303435,0.00044273565,0.0039404514,0.0021786997,0.0004688049,0.59653217,0.017391779,0.33114192],"study_design_scores_gemma":[0.00007030993,0.0009325716,0.20787683,0.0036882712,0.00019799794,0.0046840264,0.015255129,0.013922171,0.0011352686,0.42044687,0.3315556,0.00023502794],"about_ca_topic_score_codex":0.002518157,"about_ca_topic_score_gemma":0.0019799562,"teacher_disagreement_score":0.012044612,"about_ca_system_score_codex":0.00100035,"about_ca_system_score_gemma":0.00079429016,"threshold_uncertainty_score":0.040293217},"labels":[],"label_agreement":null},{"id":"W4280516057","doi":"10.1108/apjba-08-2021-0411","title":"Till death do us part – customer commitment after negative publicity: the role of relational variables and cognitive dissonance","year":2022,"lang":"en","type":"article","venue":"Asia-Pacific Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Cognitive dissonance; Publicity; Psychology; Structural equation modeling; Path analysis (statistics); Social psychology; Word of mouth; Marketing; Quality (philosophy); Cognition; Bootstrapping (finance); Business; Mathematics","score_opus":0.019445168018444186,"score_gpt":0.23544619213303766,"score_spread":0.2160010241145935,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4280516057","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9837366,0.00019568096,0.0008078682,0.0020286846,0.000051074472,0.000017979868,0.000037293084,0.000017362885,0.013107407],"genre_scores_gemma":[0.998738,0.00004653314,0.00009918864,0.00021919877,0.000011311846,0.000005540318,0.000014243261,0.0000052629557,0.00086061814],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99846494,0.00061737926,0.000068287525,0.00015524267,0.0004287266,0.00026539332],"domain_scores_gemma":[0.982327,0.0067063463,0.005453251,0.0016301629,0.001955856,0.0019273926],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002613137,0.00013702211,0.0002003922,0.00042912623,0.0012108202,0.0031132158,0.00035690598,0.0006366537,0.008776835],"category_scores_gemma":[0.019491548,0.000121112214,0.00026998552,0.00043424786,0.002019524,0.0017884541,0.0015137604,0.0017837443,0.0008069201],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009158376,0.0012435956,0.747649,0.00024356905,0.00023239285,0.0011162423,0.03608663,0.0008598023,0.0050088856,0.022195704,0.0041242377,0.18032405],"study_design_scores_gemma":[0.00003781338,0.00055166864,0.9137773,0.00014328088,0.00013920355,0.0008412343,0.049544383,0.0023613472,0.0029723148,0.016368823,0.013177604,0.000085015876],"about_ca_topic_score_codex":0.002215796,"about_ca_topic_score_gemma":0.001656861,"teacher_disagreement_score":0.008776835,"about_ca_system_score_codex":0.0009375531,"about_ca_system_score_gemma":0.00088418886,"threshold_uncertainty_score":0.029361486},"labels":[],"label_agreement":null},{"id":"W4282935213","doi":"10.1108/pr-08-2020-0640","title":"Scan it, buy it, pay it – customers' psychological contracts as partial employees in retail","year":2022,"lang":"en","type":"article","venue":"Personnel Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Psychological contract; Socialization; Originality; Business; Context (archaeology); Marketing; Value (mathematics); Perceived organizational support; Order (exchange); Service (business); Psychology; Organizational commitment; Social psychology; Creativity","score_opus":0.06892857641038065,"score_gpt":0.32704084380012416,"score_spread":0.2581122673897435,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4282935213","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99921477,0.000020271586,0.00003274619,0.00009509001,0.000001215808,0.0000033371693,0.000004976476,8.315241e-7,0.00062674354],"genre_scores_gemma":[0.9995352,0.00001791526,0.000034161767,0.000034264645,9.389377e-7,0.0000024114431,0.000007776606,8.402035e-7,0.00036656624],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987363,0.0003803748,0.000053774136,0.00009141654,0.00035897474,0.0003791102],"domain_scores_gemma":[0.99694437,0.0008436377,0.0007366943,0.0002089532,0.00044148514,0.00082484575],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017545351,0.00011949016,0.0002298834,0.00046663673,0.0043009273,0.0032867754,0.0004711984,0.0006891563,0.0033655807],"category_scores_gemma":[0.0046749967,0.00022639486,0.0001829471,0.0006939394,0.0026839057,0.0015671006,0.0018422945,0.0012933107,0.00017556234],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022647428,0.0003266199,0.6129576,0.000046945654,0.000025677748,0.00081368914,0.34727755,0.00018670318,0.00205888,0.0034520826,0.0012601558,0.031367585],"study_design_scores_gemma":[0.0000063542234,0.00012200225,0.36223483,0.000025525353,0.000010446133,0.00037362034,0.6329902,0.0006400553,0.00019844626,0.0004152151,0.0029489892,0.000034350214],"about_ca_topic_score_codex":0.083346024,"about_ca_topic_score_gemma":0.12809825,"teacher_disagreement_score":0.083346024,"about_ca_system_score_codex":0.0032384372,"about_ca_system_score_gemma":0.0037711617,"threshold_uncertainty_score":0.16572177},"labels":[],"label_agreement":null},{"id":"W4283719281","doi":"10.1108/cms-06-2021-0262","title":"Stock market reaction to affiliated sports teams’ performance: evidence from China","year":2022,"lang":"en","type":"article","venue":"Chinese Management Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; HEC Montréal","funders":"","keywords":"Affect (linguistics); Marketing; Business; Originality; League; Value (mathematics); China; Spillover effect; Stock (firearms); Stakeholder; Economics; Microeconomics; Psychology; Management; Social psychology; Political science","score_opus":0.027430728271014556,"score_gpt":0.2801112729069367,"score_spread":0.25268054463592216,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4283719281","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99851674,0.00028085097,0.00004126815,0.00009769704,0.000004654584,0.0000063916236,0.00022441612,0.0000016986422,0.00082635076],"genre_scores_gemma":[0.99922085,0.0001869917,0.000020565762,0.00003199017,0.000011915112,0.0000038109213,0.0003074871,5.1181314e-7,0.00021586522],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995377,0.00007016533,0.00006135936,0.000093869654,0.00014689096,0.00009002742],"domain_scores_gemma":[0.99612397,0.00053968444,0.0022709596,0.0001906518,0.00047752965,0.00039725885],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009286896,0.00029991643,0.00028927528,0.0016339365,0.0005929218,0.00094306824,0.0003627166,0.00033524653,0.0022767966],"category_scores_gemma":[0.0019050355,0.0001591477,0.0004425107,0.002281369,0.0004970161,0.00046740667,0.000602815,0.00038296415,0.00016377485],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000028632187,0.0000362742,0.9958748,0.000030830255,0.000057239613,0.000099148885,0.00038595364,0.00007504312,0.00007980563,0.0001496831,0.00020661447,0.0029760103],"study_design_scores_gemma":[0.0000034072907,0.000024981591,0.9990171,0.000009457477,0.000031913114,0.000021835596,0.00033596362,0.00024970146,0.0000490542,0.00003120886,0.00022197793,0.0000034228028],"about_ca_topic_score_codex":0.0572168,"about_ca_topic_score_gemma":0.06833142,"teacher_disagreement_score":0.0572168,"about_ca_system_score_codex":0.00088524085,"about_ca_system_score_gemma":0.0011780922,"threshold_uncertainty_score":0.113767505},"labels":[],"label_agreement":null},{"id":"W4283778926","doi":"10.1177/10946705221111347","title":"Service Provider to the Rescue: How Firm Recovery of Do-It-Yourself Service Failure Turns Consumers from Competitors to Satisfied Customers","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Mindset; Competitor analysis; Marketing; Service (business); Moderation; Business; Consumption (sociology); Service provider; Service recovery; Public relations; Psychology; Service quality; Social psychology; Sociology; Computer science; Political science","score_opus":0.06544276997051614,"score_gpt":0.3210078474558015,"score_spread":0.2555650774852854,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4283778926","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9838605,0.0000775744,0.0008267874,0.0015068797,0.00001975064,0.00002046203,0.000018175406,0.000020516569,0.013649424],"genre_scores_gemma":[0.9982206,0.000048555976,0.0002385389,0.0001909214,0.0000046115265,0.000005684584,0.000015408155,0.000008468453,0.001267224],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99915314,0.0003870152,0.000020959847,0.000083987674,0.0001952111,0.00015964027],"domain_scores_gemma":[0.99741995,0.0012136594,0.00045959742,0.00014784807,0.00031517373,0.00044378938],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011753417,0.00017727139,0.00014495026,0.00034625013,0.001508091,0.0039543724,0.00046272908,0.0010544925,0.0071452106],"category_scores_gemma":[0.0071166493,0.00014463588,0.00026795478,0.00035994864,0.0018996078,0.0026764139,0.0014171934,0.0012656112,0.0005639631],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012359746,0.0020026455,0.55229944,0.00035425767,0.00015603424,0.002869597,0.17443965,0.0029930316,0.0109008355,0.033239055,0.015329467,0.20417999],"study_design_scores_gemma":[0.00010739075,0.0012129451,0.5957574,0.00021029498,0.00016468597,0.0019352221,0.34107652,0.014959372,0.004037985,0.01690888,0.023447078,0.00018219154],"about_ca_topic_score_codex":0.011380412,"about_ca_topic_score_gemma":0.015616496,"teacher_disagreement_score":0.011380412,"about_ca_system_score_codex":0.0016334031,"about_ca_system_score_gemma":0.0011806182,"threshold_uncertainty_score":0.023903072},"labels":[],"label_agreement":null},{"id":"W4285189818","doi":"10.5267/j.uscm.2022.3.012","title":"Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks","year":2022,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Nonprobability sampling; Customer satisfaction; Customer relationship management; Operationalization; Loyalty; Loyalty business model; Marketing; Structural equation modeling; Customer retention; Service quality; Order (exchange); Customer advocacy; Knowledge management; Service (business); Computer science; Finance","score_opus":0.0211946968863693,"score_gpt":0.26623998066274146,"score_spread":0.24504528377637216,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4285189818","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9937697,0.00024062334,0.00033852135,0.00045785887,0.000010584711,0.000029012053,0.000035410463,0.0000058712667,0.0051125805],"genre_scores_gemma":[0.9992531,0.00013537372,0.00014154219,0.000049840175,0.000004234859,0.000010861399,0.000018474626,9.665482e-7,0.0003856093],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984597,0.00073405047,0.000082854334,0.00014438358,0.00022452723,0.0003546077],"domain_scores_gemma":[0.994121,0.0030693174,0.0011806879,0.00022265306,0.0007752121,0.0006311082],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015141569,0.0003749434,0.0003936317,0.00077048404,0.0010734111,0.0023216929,0.00043063838,0.0006944567,0.0064273444],"category_scores_gemma":[0.005948545,0.00028388418,0.00043821326,0.00068672746,0.000811584,0.00098714,0.0013900462,0.0010644966,0.00024870553],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033522633,0.0013903512,0.9196589,0.00026644045,0.00027265796,0.0011964467,0.013033799,0.0006608289,0.0018285761,0.008889402,0.000969272,0.051498055],"study_design_scores_gemma":[0.000032690485,0.0005105768,0.9696539,0.00026274295,0.00028357454,0.00051801885,0.021206582,0.0027308757,0.00088177784,0.0019754476,0.0019121579,0.00003172795],"about_ca_topic_score_codex":0.0083251195,"about_ca_topic_score_gemma":0.0070192395,"teacher_disagreement_score":0.0083251195,"about_ca_system_score_codex":0.0007982799,"about_ca_system_score_gemma":0.0025785214,"threshold_uncertainty_score":0.0215016},"labels":[],"label_agreement":null},{"id":"W4285205212","doi":"10.5267/j.uscm.2022.3.005","title":"Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights","year":2022,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":26,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer retention; Customer delight; Customer advocacy; Loyalty business model; Customer satisfaction; Business; Customer equity; Customer intelligence; Marketing; Customer to customer; Advertising; Service quality; Service (business)","score_opus":0.017845527158383775,"score_gpt":0.2413793835431253,"score_spread":0.22353385638474152,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4285205212","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98432505,0.00093144295,0.0017911704,0.0011349363,0.000012295914,0.000025895137,0.00007227103,0.000013974708,0.011692833],"genre_scores_gemma":[0.9993968,0.00014119931,0.00026137228,0.000029110071,0.000006842074,0.0000091328075,0.00001569706,0.0000012993941,0.00013857133],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9981816,0.0010724268,0.00006516298,0.00010158749,0.0003430007,0.0002361588],"domain_scores_gemma":[0.99233127,0.0057269363,0.0007267042,0.00013098745,0.0005803137,0.00050369574],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002223191,0.0003465766,0.00037528382,0.0021110766,0.00084793085,0.0029401612,0.0005098039,0.0006581578,0.0029417607],"category_scores_gemma":[0.0048546772,0.00030025546,0.00042622513,0.001938586,0.0022403917,0.002482723,0.0019439649,0.0013261486,0.00018080988],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008863512,0.0006694596,0.8100173,0.00041061128,0.00016917227,0.0012027081,0.017980391,0.00176091,0.0020396062,0.07157566,0.0009528451,0.092335075],"study_design_scores_gemma":[0.000045475947,0.0011213787,0.8862605,0.00028392777,0.0001212759,0.0010221668,0.047825374,0.015545166,0.0007487245,0.04424401,0.002703372,0.00007869531],"about_ca_topic_score_codex":0.0033892293,"about_ca_topic_score_gemma":0.0023988022,"teacher_disagreement_score":0.0033892293,"about_ca_system_score_codex":0.00085232465,"about_ca_system_score_gemma":0.00091251975,"threshold_uncertainty_score":0.011757493},"labels":[],"label_agreement":null},{"id":"W4288033740","doi":"10.18280/ijsdp.170432","title":"Architecture Students’ Satisfaction in Iraqi Private Universities: TIU-S in Focus","year":2022,"lang":"en","type":"article","venue":"International Journal of Sustainable Development and Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Benchmarking; SERVQUAL; Service quality; Customer satisfaction; Engineering management; Quality (philosophy); Service (business); Best practice; Engineering; Marketing; Business; Management","score_opus":0.01298217634881592,"score_gpt":0.2544567533906522,"score_spread":0.24147457704183628,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4288033740","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975706,0.00007370256,0.00003957366,0.00031556663,0.000011375701,0.0000056583885,0.00006201869,0.0000043231476,0.0019172101],"genre_scores_gemma":[0.99894613,0.000057390465,0.000021674276,0.0000874592,0.0000066350326,0.00000507624,0.00004374539,0.0000024853862,0.00082944165],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987937,0.00022881675,0.000053649215,0.00008193738,0.0003595106,0.00048238956],"domain_scores_gemma":[0.9984158,0.00019333005,0.00033187182,0.00003943254,0.00042620825,0.00059334375],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012053628,0.00021773243,0.0003736793,0.0011026725,0.0017104596,0.0023247402,0.0003266073,0.0005000043,0.0069148513],"category_scores_gemma":[0.002225383,0.00016172242,0.00034822145,0.0025358289,0.0008990245,0.00058538903,0.0012212413,0.00077651197,0.0010655954],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012015913,0.00052912644,0.9196577,0.00009869515,0.000036696336,0.00032826615,0.0303186,0.00015715108,0.0008707728,0.00074608607,0.00417301,0.04296382],"study_design_scores_gemma":[0.0000044551193,0.00024061935,0.9365919,0.000033009856,0.000011506269,0.00011831884,0.05722064,0.00028296298,0.00025651543,0.00008434846,0.0051409784,0.0000148266245],"about_ca_topic_score_codex":0.017015055,"about_ca_topic_score_gemma":0.021424105,"teacher_disagreement_score":0.017015055,"about_ca_system_score_codex":0.0020209874,"about_ca_system_score_gemma":0.0020519255,"threshold_uncertainty_score":0.033832014},"labels":[],"label_agreement":null},{"id":"W4292322714","doi":"10.1080/0267257x.2022.2106290","title":"Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention","year":2022,"lang":"en","type":"article","venue":"Journal of Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":101,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Canadore College","funders":"","keywords":"Loyalty; Mobile apps; Loyalty business model; Structural equation modeling; Customer engagement; Quality (philosophy); Computer science; Business; Key (lock); Advertising; Psychology; Internet privacy; World Wide Web; Marketing; Social media; Service quality","score_opus":0.06840443346147748,"score_gpt":0.2881616053322505,"score_spread":0.219757171870773,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4292322714","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977245,0.0001396544,0.00011987887,0.00019486896,0.0000040876894,0.000010694259,0.000037548347,0.0000021641092,0.0017666366],"genre_scores_gemma":[0.99943227,0.000066255525,0.00006123638,0.000036203106,0.0000055345654,0.000008433636,0.000043127275,0.0000014934628,0.00034553997],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9985611,0.000611688,0.000104769715,0.00013399214,0.00029368376,0.00029480003],"domain_scores_gemma":[0.9793711,0.0144338375,0.0030088525,0.00033588894,0.0008490533,0.002001283],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002415559,0.00019487277,0.00036418033,0.0008769016,0.0006706106,0.0026578268,0.00048885006,0.00090024294,0.005695364],"category_scores_gemma":[0.010843926,0.00015806411,0.00059740257,0.001203897,0.0007262906,0.0012540066,0.0015535739,0.0016349053,0.00043950762],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016809226,0.00033832545,0.9881891,0.000038181734,0.00011064447,0.000102163445,0.0024403322,0.00014562567,0.00030426518,0.00082049187,0.0001420737,0.0072006253],"study_design_scores_gemma":[0.0000062146487,0.00034453024,0.99226004,0.000039033464,0.000076176555,0.000094823336,0.0047136634,0.0016023574,0.0001291346,0.00029658797,0.00042678413,0.000010618134],"about_ca_topic_score_codex":0.0077015334,"about_ca_topic_score_gemma":0.008976461,"teacher_disagreement_score":0.0077015334,"about_ca_system_score_codex":0.0005192202,"about_ca_system_score_gemma":0.0007731233,"threshold_uncertainty_score":0.019052923},"labels":[],"label_agreement":null},{"id":"W4292959159","doi":"10.5267/j.ijdns.2022.5.005","title":"Measuring user acceptance of satellite broadband in the UAE","year":2022,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Broadband; Business; Technology acceptance model; Population; Affect (linguistics); Service (business); Usability; Satellite; Information and Communications Technology; Telecommunications; Marketing; Knowledge management; Computer science; Engineering; World Wide Web; Psychology; Medicine","score_opus":0.07419101338290435,"score_gpt":0.3042348985665715,"score_spread":0.23004388518366714,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4292959159","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983041,0.000026410677,0.00015536486,0.000039707476,0.0000033328754,0.000019675437,0.00005052726,0.0000036932686,0.0013971296],"genre_scores_gemma":[0.9990858,0.000043974505,0.00026161803,0.00003049126,0.0000026977755,0.000026899,0.000055796012,0.0000011669014,0.0004915618],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986682,0.0006265053,0.000111409994,0.00007168824,0.00037455425,0.00014769466],"domain_scores_gemma":[0.994643,0.002176341,0.0010405523,0.00020553557,0.0014349811,0.00049966795],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019761925,0.00021030176,0.00024015627,0.0008304933,0.00045119837,0.0012674418,0.0002358858,0.00052678655,0.002535415],"category_scores_gemma":[0.006425603,0.0001386409,0.0005620557,0.00070889614,0.00035141213,0.00071762886,0.00062127673,0.0006016117,0.0005002555],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012860556,0.00054160587,0.976915,0.0000543024,0.000053710104,0.00013279238,0.0046564923,0.00021254756,0.0012173553,0.00024569896,0.00025546577,0.015586258],"study_design_scores_gemma":[0.0000076267693,0.001053316,0.97620904,0.00003866469,0.00004523707,0.00018124067,0.018111654,0.0022253825,0.0007468742,0.00010629602,0.0012494054,0.000025356076],"about_ca_topic_score_codex":0.0030065533,"about_ca_topic_score_gemma":0.0031108593,"teacher_disagreement_score":0.0030065533,"about_ca_system_score_codex":0.00032903126,"about_ca_system_score_gemma":0.00027799493,"threshold_uncertainty_score":0.010451198},"labels":[],"label_agreement":null},{"id":"W4292959252","doi":"10.5267/j.ijdns.2022.4.017","title":"An integrated model of mobile banking service quality and customers’ satisfaction: Evidence from Jordanian mobile banking users","year":2022,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Mobile banking; Customer satisfaction; Service quality; Reliability (semiconductor); Quality (philosophy); Computer science; SMS banking; Upload; Business; Sample (material); Service (business); Marketing; World Wide Web","score_opus":0.08179973261086979,"score_gpt":0.34549202714992544,"score_spread":0.2636922945390556,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4292959252","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.992358,0.00064279797,0.0018896217,0.00068351073,0.000012408217,0.00010216971,0.00012469852,0.000013027831,0.0041737673],"genre_scores_gemma":[0.9979679,0.00038655096,0.001023399,0.000090720525,0.000007234702,0.00005469429,0.00011780461,0.000003327701,0.000348213],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977537,0.001082715,0.00018281482,0.000217758,0.0005565547,0.00020653338],"domain_scores_gemma":[0.9893071,0.0059284843,0.0015140359,0.00033389937,0.0024546124,0.00046194444],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003575534,0.00054841465,0.00051331805,0.002067131,0.0007848813,0.0031683757,0.0008902034,0.0010615456,0.00401513],"category_scores_gemma":[0.008196639,0.00052675715,0.0014388594,0.0023696779,0.0012204807,0.0020412304,0.0013459085,0.0015104947,0.00044490682],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017362458,0.00078755384,0.94911796,0.0002762529,0.00025705755,0.00023643857,0.009741241,0.0011490794,0.00039751348,0.0030863518,0.00055408955,0.034222882],"study_design_scores_gemma":[0.00005551784,0.0013490785,0.92623115,0.0005889687,0.00053514267,0.00079224166,0.029656824,0.034509707,0.00042577702,0.0027927042,0.0030048175,0.00005797903],"about_ca_topic_score_codex":0.009960277,"about_ca_topic_score_gemma":0.01008374,"teacher_disagreement_score":0.009960277,"about_ca_system_score_codex":0.0017116935,"about_ca_system_score_gemma":0.0024923056,"threshold_uncertainty_score":0.019804597},"labels":[],"label_agreement":null},{"id":"W4293085285","doi":"10.1108/srj-06-2021-0243","title":"Corporate social responsibility and customer loyalty during the Covid-19 pandemic: evidence from pharmacy practice","year":2022,"lang":"en","type":"article","venue":"Social Responsibility Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Corporate social responsibility; Loyalty business model; Business; Context (archaeology); Marketing; Customer retention; Loyalty; Customer advocacy; Exploratory factor analysis; Public relations; Political science; Service (business); Service quality","score_opus":0.15402167312972817,"score_gpt":0.379660329872308,"score_spread":0.22563865674257985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293085285","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99352324,0.0016257665,0.00006515857,0.0019614836,0.000019079933,0.000019568497,0.000035274934,0.0000015600006,0.0027488081],"genre_scores_gemma":[0.9988526,0.0006710565,0.000035944286,0.0002769665,0.00001270475,0.0000075123266,0.000018126968,0.0000010230926,0.0001240393],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9937489,0.0034018194,0.00035008253,0.00037660004,0.0012555454,0.00086701184],"domain_scores_gemma":[0.95625466,0.018939203,0.015617254,0.0012195612,0.0033611127,0.004608195],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006382639,0.00013914562,0.00039133235,0.0015622535,0.0022282687,0.002709791,0.00075690943,0.0010539964,0.0037907227],"category_scores_gemma":[0.03084884,0.00024944887,0.00041871026,0.0017774759,0.0029466809,0.0015682919,0.0030989929,0.0023450225,0.00022376128],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014610562,0.00073633005,0.9234527,0.00024365493,0.000117414835,0.00023831184,0.026973318,0.000056800527,0.00007718104,0.0012077176,0.0009746173,0.045775875],"study_design_scores_gemma":[0.000015666214,0.00029866837,0.94097316,0.00044423394,0.000051896324,0.00028895136,0.055073764,0.00021959256,0.00006714519,0.00045699722,0.0020888376,0.000021053209],"about_ca_topic_score_codex":0.023845315,"about_ca_topic_score_gemma":0.03930987,"teacher_disagreement_score":0.023845315,"about_ca_system_score_codex":0.0021979776,"about_ca_system_score_gemma":0.0054785213,"threshold_uncertainty_score":0.04741305},"labels":[],"label_agreement":null},{"id":"W4293146950","doi":"10.20867/thm.28.1.6","title":"REFINING THE SERVICE ORIENTATION SCALE (SOS-22) FROM INSIDE THE CANADIAN LODGING SECTOR","year":2022,"lang":"en","type":"article","venue":"Tourism and hospitality management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Guelph","funders":"","keywords":"Hospitality industry; Marketing; Confirmatory factor analysis; Scale (ratio); Service (business); Hospitality; Service-orientation; Exploratory factor analysis; Context (archaeology); Business; Tertiary sector of the economy; Psychology; Knowledge management; Tourism; Computer science","score_opus":0.01674657210912364,"score_gpt":0.21786269664429286,"score_spread":0.20111612453516922,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293146950","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9768727,0.00023827628,0.0018021604,0.0008901276,0.000059411002,0.0004291847,0.00084524136,0.000036185364,0.018826678],"genre_scores_gemma":[0.98596954,0.00042126415,0.007601907,0.00024076893,0.000012520091,0.0002672659,0.0013873277,0.000019882918,0.0040794825],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9971239,0.00027433707,0.00010477707,0.00014324223,0.0018998923,0.000453944],"domain_scores_gemma":[0.99315554,0.0005480837,0.00043912753,0.0002978124,0.0044256193,0.0011338103],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00406801,0.00043836096,0.00024989375,0.0020328038,0.003242898,0.0022691523,0.0008836317,0.00035025607,0.0029358547],"category_scores_gemma":[0.008202014,0.00016900676,0.00058488373,0.002638977,0.0014679444,0.00076674565,0.0018337126,0.0012054741,0.00037169995],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016200276,0.000246149,0.7272204,0.0004422692,0.000057287456,0.00045654448,0.039959375,0.0006162566,0.003527075,0.004644384,0.012570969,0.21009731],"study_design_scores_gemma":[0.00001296944,0.00014531519,0.9411112,0.00018368178,0.0000292591,0.00009915128,0.031868454,0.0008306963,0.0009501427,0.00043818663,0.024274535,0.000056375808],"about_ca_topic_score_codex":0.8828198,"about_ca_topic_score_gemma":0.9483617,"teacher_disagreement_score":0.11718023,"about_ca_system_score_codex":0.01790052,"about_ca_system_score_gemma":0.0400324,"threshold_uncertainty_score":0.2357406},"labels":[],"label_agreement":null},{"id":"W4293246809","doi":"10.37896/ymer21.06/29","title":"A Study of Quality of Banking Services","year":2022,"lang":"en","type":"article","venue":"YMER Digital","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Quality (philosophy); Private sector; Dimension (graph theory); Public sector; Portfolio; Service (business); Loyalty; Reliability (semiconductor); Perception; Finance; Economic growth; Economics; Psychology; Mathematics","score_opus":0.04166670368184887,"score_gpt":0.2787565455910985,"score_spread":0.23708984190924964,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293246809","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.81545144,0.022743,0.0059489817,0.010017184,0.0002998663,0.00037405163,0.0010736353,0.000043073385,0.14404875],"genre_scores_gemma":[0.9904517,0.0048527755,0.0016129281,0.00041857423,0.00006624512,0.000076012715,0.00016817533,0.0000062140875,0.0023473843],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9958897,0.0012599318,0.000355613,0.00025696322,0.0019496639,0.0002881875],"domain_scores_gemma":[0.9884841,0.005027148,0.0029366696,0.0003106417,0.0022774679,0.00096398476],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027537069,0.00016522937,0.00029983724,0.0023357102,0.0009510629,0.0025301364,0.00026512638,0.000438608,0.0032137933],"category_scores_gemma":[0.012557899,0.00012487012,0.00030991243,0.0060730968,0.0010374873,0.0020279412,0.00085198233,0.00081062794,0.00035549758],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012334542,0.0007007475,0.5576427,0.0018832962,0.000119948374,0.0003373593,0.026954258,0.0012445727,0.0016002627,0.051535875,0.013990462,0.3438672],"study_design_scores_gemma":[0.000015485704,0.00061539636,0.83620715,0.001501639,0.000047652953,0.0006285659,0.028931694,0.0012386804,0.0006317547,0.009776493,0.12037019,0.000035292946],"about_ca_topic_score_codex":0.0052273287,"about_ca_topic_score_gemma":0.0037419063,"teacher_disagreement_score":0.0052273287,"about_ca_system_score_codex":0.0022842295,"about_ca_system_score_gemma":0.001908959,"threshold_uncertainty_score":0.01657331},"labels":[],"label_agreement":null},{"id":"W4293335280","doi":"10.47721/arjhss20190201010","title":"Customers’ satisfaction with internet banking: Evidence from Bangladesh","year":2019,"lang":"en","type":"article","venue":"Applied Research Journal of Humanities and Social Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"The Internet; Business; Purchasing; Product (mathematics); Marketing; Variables; Customer satisfaction; Regression analysis; Advertising; Statistics; Computer science; Mathematics","score_opus":0.132423907434489,"score_gpt":0.33401119652922295,"score_spread":0.20158728909473395,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293335280","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968272,0.000116675445,0.000027514916,0.00010983621,0.0000016037029,0.0000050162316,0.00023949723,0.0000012890208,0.002671391],"genre_scores_gemma":[0.99936277,0.00020036689,0.000019360523,0.000032857817,0.0000024161554,0.0000046073155,0.0001528416,7.7116783e-7,0.0002240575],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996038,0.000112548805,0.000042990036,0.000039753635,0.00014443451,0.00005648132],"domain_scores_gemma":[0.9974726,0.0010523398,0.00073937385,0.000098158576,0.00043321407,0.00020431545],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00050570816,0.00015299575,0.0002092018,0.00086132943,0.00042299205,0.00068963616,0.00019534734,0.00036363758,0.0053787534],"category_scores_gemma":[0.0024396994,0.00014267028,0.0001919548,0.0023883553,0.00046248676,0.00043297105,0.00039416115,0.00042294594,0.0007660252],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017431227,0.00014516203,0.9767875,0.00012490727,0.000042205782,0.0003172085,0.004512406,0.00008659122,0.0005907318,0.00024892518,0.0007117551,0.016258262],"study_design_scores_gemma":[0.000009454678,0.00014819634,0.99108434,0.000036614867,0.000026961396,0.00022529419,0.0068394947,0.00016306683,0.00018236338,0.000059201222,0.001215418,0.000009651917],"about_ca_topic_score_codex":0.01276868,"about_ca_topic_score_gemma":0.013622624,"teacher_disagreement_score":0.01276868,"about_ca_system_score_codex":0.0004412075,"about_ca_system_score_gemma":0.00029181404,"threshold_uncertainty_score":0.025388718},"labels":[],"label_agreement":null},{"id":"W4293831465","doi":"10.1108/s1548-643520220000019009","title":"An Application of M-MORE: A Multivariate Multiple Objective Random Effects Approach to Marketing Scale Dimensionality and Item Selection","year":2022,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Generalizability theory; Multidimensional scaling; Curse of dimensionality; Construct (python library); Benchmarking; Multivariate statistics; Scale (ratio); Marketing; Quality (philosophy); Variance (accounting); Selection (genetic algorithm); Computer science; Artificial intelligence; Statistics; Mathematics; Machine learning; Business; Geography","score_opus":0.01202090866610263,"score_gpt":0.23582790678683904,"score_spread":0.2238069981207364,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293831465","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.010253195,0.0003966822,0.98262656,0.00055223523,0.0001305279,0.0011295618,0.00038272943,0.00045127136,0.00407729],"genre_scores_gemma":[0.09803695,0.00047695238,0.89345646,0.00048296334,0.00015777338,0.003791291,0.00055006356,0.00022550045,0.0028220185],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.93536836,0.056922,0.001279954,0.0023350245,0.0037998105,0.00029475885],"domain_scores_gemma":[0.8536147,0.12804574,0.003984799,0.008064375,0.0058337916,0.00045661832],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.048022456,0.0017873368,0.0024125127,0.0048376215,0.0010118796,0.002960811,0.0026855897,0.0015403134,0.011825763],"category_scores_gemma":[0.100489154,0.0009023164,0.0031888704,0.0060490184,0.0016111739,0.0033457454,0.0026672387,0.0025406107,0.0009706324],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005182948,0.00083507266,0.020589618,0.0021824064,0.0017885562,0.00038137328,0.0032162988,0.030199358,0.0020281924,0.17805564,0.012624274,0.74758095],"study_design_scores_gemma":[0.0006213286,0.00237799,0.052334983,0.0014788908,0.0014009945,0.00064952066,0.002610725,0.50189424,0.004372275,0.37791356,0.05392369,0.00042172588],"about_ca_topic_score_codex":0.0017693504,"about_ca_topic_score_gemma":0.0032795288,"teacher_disagreement_score":0.048022456,"about_ca_system_score_codex":0.0012904628,"about_ca_system_score_gemma":0.0016020691,"threshold_uncertainty_score":0.2539701},"labels":[],"label_agreement":null},{"id":"W4293863418","doi":"10.1109/siu55565.2022.9864678","title":"Call Intent Estimation from ATM Transactions","year":2022,"lang":"en","type":"article","venue":"2022 30th Signal Processing and Communications Applications Conference (SIU)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Stantec (Canada)","funders":"","keywords":"Computer science; Demographics; Work (physics); Estimation; Center (category theory); Process (computing); Database transaction; Database; Operating system; Engineering","score_opus":0.043525969207835045,"score_gpt":0.2713523413911345,"score_spread":0.22782637218329946,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4293863418","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9062276,0.0017262104,0.04456192,0.00039197627,0.0002983735,0.00025096064,0.032625392,0.0026363796,0.011281174],"genre_scores_gemma":[0.94290435,0.00030531193,0.014436949,0.00009541407,0.000102707294,0.000109654844,0.039204903,0.00003885209,0.0028018479],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99919516,0.00013041307,0.0000870221,0.00019850567,0.0002467001,0.00014211517],"domain_scores_gemma":[0.9985851,0.0004291108,0.00017663183,0.00016863475,0.00055223453,0.00008831057],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005096231,0.0007087867,0.0005202157,0.0021494913,0.00027680822,0.0008912779,0.00052944897,0.0007091133,0.0022318806],"category_scores_gemma":[0.0027462896,0.0001203525,0.0004849466,0.0011928122,0.00012046961,0.0008706602,0.00052939367,0.0007940729,0.0026380348],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014221928,0.000876674,0.4954766,0.00095898006,0.00027156217,0.0007207147,0.0007485372,0.020630086,0.018802214,0.0012975427,0.041076526,0.41771835],"study_design_scores_gemma":[0.000046409827,0.0004909427,0.543696,0.00018944555,0.00018950627,0.0010682708,0.0018172322,0.41205606,0.011489077,0.0017719833,0.027073506,0.00011166453],"about_ca_topic_score_codex":0.005726173,"about_ca_topic_score_gemma":0.009097297,"teacher_disagreement_score":0.005726173,"about_ca_system_score_codex":0.0002598089,"about_ca_system_score_gemma":0.00034465006,"threshold_uncertainty_score":0.011385679},"labels":[],"label_agreement":null},{"id":"W4294091025","doi":"10.1016/j.jbusres.2022.08.049","title":"Is service recovery of equal importance for private vs public complainers?","year":2022,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Service (business); Business; Public service; Psychology; Marketing; Demographic economics; Economics; Public relations; Political science","score_opus":0.1835895284613432,"score_gpt":0.36237443230318184,"score_spread":0.17878490384183865,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4294091025","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7379481,0.004699069,0.0016684687,0.19338535,0.0010297796,0.00007753863,0.0001861819,0.00008081063,0.060924698],"genre_scores_gemma":[0.9951748,0.00062217156,0.00013774923,0.0025440876,0.00018588161,0.000009189103,0.000023285123,0.000013618902,0.0012892385],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9935369,0.0018966917,0.00022601911,0.00029900155,0.0013737435,0.002667612],"domain_scores_gemma":[0.96731246,0.009910044,0.0075227134,0.0019925367,0.006839851,0.006422272],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0068563125,0.00019790983,0.00072133593,0.0011466973,0.0028656933,0.0052235937,0.0012206958,0.003240693,0.013579308],"category_scores_gemma":[0.0561607,0.00019583765,0.0005860279,0.00108854,0.0054337136,0.006396047,0.0021298048,0.0027865162,0.0011071797],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.003731824,0.0011864107,0.3073589,0.0005405573,0.00023123695,0.0013237443,0.031085731,0.0002359241,0.0009811239,0.062253933,0.032485906,0.55858475],"study_design_scores_gemma":[0.00024983997,0.0012332124,0.6119485,0.0015915243,0.00037145813,0.004159769,0.2850117,0.0015037557,0.0017080117,0.042814765,0.049232986,0.00017446824],"about_ca_topic_score_codex":0.016753586,"about_ca_topic_score_gemma":0.025920788,"teacher_disagreement_score":0.016753586,"about_ca_system_score_codex":0.003360987,"about_ca_system_score_gemma":0.008324843,"threshold_uncertainty_score":0.045427322},"labels":[],"label_agreement":null},{"id":"W4295154652","doi":"10.1016/j.indmarman.2022.08.001","title":"Empathy and EGO-drive in the B2B salesforce: Impacts on job satisfaction","year":2022,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Empathy; Id, ego and super-ego; Psychology; Job satisfaction; Social psychology; Applied psychology; Business; Marketing","score_opus":0.03785784404618024,"score_gpt":0.25211216758715915,"score_spread":0.2142543235409789,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4295154652","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99746525,0.00003121344,0.00001984297,0.00018298696,0.0000050745043,0.0000042858333,0.000015622707,0.0000016374446,0.0022740401],"genre_scores_gemma":[0.9984951,0.000030665793,0.000032967368,0.00004851711,0.0000052174637,0.000008123913,0.00003509954,0.000002013569,0.0013423052],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99941945,0.00022373775,0.000017037692,0.000040891806,0.00009014718,0.00020873692],"domain_scores_gemma":[0.9959104,0.0007125786,0.0006619467,0.00009328947,0.00022188651,0.0023998655],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005799919,0.00024107621,0.00024827602,0.00060206366,0.0018878704,0.002063635,0.0003415426,0.0009793027,0.00859778],"category_scores_gemma":[0.002380607,0.00025220524,0.0003866863,0.0004236147,0.0007875226,0.00054736604,0.0018057972,0.0015724023,0.0007576726],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015876854,0.0058487947,0.95911777,0.00004985179,0.00014538912,0.0006722958,0.006218598,0.00062372,0.003950562,0.0019121075,0.0013795489,0.01849361],"study_design_scores_gemma":[0.00003447135,0.00018605345,0.9924273,0.000015573743,0.000025824696,0.00010314896,0.0056079538,0.00052592997,0.00017896836,0.0002766719,0.00060938584,0.000008761393],"about_ca_topic_score_codex":0.00963803,"about_ca_topic_score_gemma":0.014649711,"teacher_disagreement_score":0.00963803,"about_ca_system_score_codex":0.0009472255,"about_ca_system_score_gemma":0.0018622652,"threshold_uncertainty_score":0.02876246},"labels":[],"label_agreement":null},{"id":"W4295248781","doi":"10.1108/jbim-12-2021-0565","title":"The dissolution of strategic manufacturer–industrial supplier relationships: are insights from the investment model valid and predictive?","year":2022,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Context (archaeology); Interpersonal communication; Structural equation modeling; Empirical research; Business; Marketing; Bootstrapping (finance); Industrial organization; Psychology; Social psychology; Computer science","score_opus":0.10691310388824435,"score_gpt":0.24560027643863905,"score_spread":0.1386871725503947,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4295248781","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93434656,0.00042909695,0.033729754,0.0029306065,0.00002632561,0.00012152123,0.00009701184,0.0000391652,0.028280146],"genre_scores_gemma":[0.99709547,0.000108632725,0.0023744423,0.00005545618,0.000006271337,0.000028182545,0.000048774407,0.000004015524,0.00027870617],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99678254,0.001708709,0.00020768151,0.00029747642,0.0007444329,0.0002590815],"domain_scores_gemma":[0.9603736,0.026395213,0.0070348047,0.003774584,0.0014645573,0.0009572435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005846836,0.0004397962,0.00061304955,0.00092666905,0.00095484813,0.0036461584,0.0012204301,0.0007461755,0.006337979],"category_scores_gemma":[0.041809242,0.00045888117,0.0004821102,0.00091022695,0.003375292,0.0053881058,0.0032385834,0.0023574254,0.0005259181],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00078139897,0.00084616576,0.5368145,0.00047256047,0.00015014695,0.0010472661,0.026427789,0.01176447,0.0009657257,0.27285585,0.0013754806,0.1464987],"study_design_scores_gemma":[0.00017184949,0.0011596169,0.309414,0.0007455019,0.00026733868,0.001807584,0.062174678,0.21304592,0.0020922408,0.39571023,0.013269599,0.00014147403],"about_ca_topic_score_codex":0.003265513,"about_ca_topic_score_gemma":0.0031506752,"teacher_disagreement_score":0.006337979,"about_ca_system_score_codex":0.0018931006,"about_ca_system_score_gemma":0.0015852986,"threshold_uncertainty_score":0.03092146},"labels":[],"label_agreement":null},{"id":"W4296127837","doi":"10.1080/08853134.2022.2116334","title":"Relationship conflict in stores: a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior","year":2022,"lang":"en","type":"article","venue":"Journal of Personal Selling and Sales Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Marketing; Psychology; Business; Profit (economics); Social psychology; Advertising; Microeconomics; Economics","score_opus":0.0638170935342284,"score_gpt":0.3014284661008585,"score_spread":0.2376113725666301,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4296127837","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99969363,0.000040436746,0.00004091379,0.00002538172,0.0000013609683,0.000003589393,0.000050040595,8.2313187e-7,0.00014394117],"genre_scores_gemma":[0.9994979,0.000035043133,0.00006285983,0.000014388875,0.0000026883301,0.000009284435,0.00013523524,9.1520104e-7,0.00024166922],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995097,0.000168783,0.000033543132,0.000067126675,0.00010678351,0.00011402799],"domain_scores_gemma":[0.9973431,0.00044839724,0.00095234584,0.00026838912,0.00036802143,0.00061984156],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013267638,0.00016620764,0.00027521036,0.0006873115,0.0010229036,0.00079538836,0.00034098074,0.0004947188,0.0014859593],"category_scores_gemma":[0.0033868689,0.0003370529,0.000312699,0.0006754053,0.00033283676,0.00092445157,0.00097254023,0.0011824848,0.00031287104],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007219796,0.00033777277,0.9945966,0.000004634564,0.000036722766,0.000055579374,0.0018405372,0.00004327123,0.00023987163,0.00004438432,0.00011241464,0.0026159843],"study_design_scores_gemma":[0.0000022855902,0.00016400513,0.9973501,0.000005783379,0.000014501706,0.00007127106,0.0018654241,0.00021008166,0.000067930836,0.00003705779,0.0002058989,0.0000055951405],"about_ca_topic_score_codex":0.011303901,"about_ca_topic_score_gemma":0.020865649,"teacher_disagreement_score":0.011303901,"about_ca_system_score_codex":0.0004735265,"about_ca_system_score_gemma":0.00059399876,"threshold_uncertainty_score":0.022476196},"labels":[],"label_agreement":null},{"id":"W4304787129","doi":"10.3389/fpsyg.2022.982347","title":"A systematic and theoretical approach to the marketing of higher education","year":2022,"lang":"en","type":"article","venue":"Frontiers in Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; HEC Montréal","funders":"","keywords":"Facet (psychology); Psychology; Directive; Order (exchange); Institution; Domain (mathematical analysis); Marketing; Orientation (vector space); Social psychology; Sociology; Computer science; Business; Social science; Big Five personality traits; Personality","score_opus":0.01469500857116697,"score_gpt":0.2736202637222352,"score_spread":0.25892525515106823,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4304787129","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.009873888,0.023120316,0.7543019,0.04193737,0.0011934355,0.0007053397,0.0002504883,0.00021846166,0.1683988],"genre_scores_gemma":[0.49691576,0.02621794,0.4510875,0.0067640655,0.0017229049,0.0027011132,0.00024395426,0.00012513777,0.014221542],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9886996,0.007799488,0.0004088493,0.0005906255,0.0021996761,0.00030174354],"domain_scores_gemma":[0.9866262,0.009421722,0.00074264786,0.0013826751,0.0014008943,0.00042581352],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0137727745,0.000949874,0.0010512137,0.008265291,0.0040425695,0.0098268995,0.0026088816,0.0036423095,0.0051171705],"category_scores_gemma":[0.009598526,0.00057427306,0.0010986531,0.006410669,0.0300592,0.009183883,0.0033651697,0.0044896505,0.0007183114],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000018536947,0.0000213615,0.00010696642,0.00010972478,0.0000046375685,0.000019421952,0.00077610684,0.00033143017,0.000056221852,0.99176604,0.0006741522,0.0061321086],"study_design_scores_gemma":[0.000008224763,0.0000305186,0.00021238807,0.00037713075,0.000005813184,0.00006787896,0.0012113568,0.0013208318,0.00011090468,0.9582509,0.038394473,0.000009609498],"about_ca_topic_score_codex":0.0025546118,"about_ca_topic_score_gemma":0.0029732694,"teacher_disagreement_score":0.0137727745,"about_ca_system_score_codex":0.008231199,"about_ca_system_score_gemma":0.011735179,"threshold_uncertainty_score":0.07283825},"labels":[],"label_agreement":null},{"id":"W4306986973","doi":"10.1016/j.ijhm.2022.103367","title":"Service improvisation as a double-edged sword","year":2022,"lang":"en","type":"article","venue":"International Journal of Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"SWORD; Improvisation; Business; Service (business); Advertising; Art; Marketing; Computer science; Visual arts; World Wide Web","score_opus":0.019688712848371252,"score_gpt":0.2698167894890419,"score_spread":0.25012807664067066,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4306986973","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.22165531,0.0011771872,0.037937265,0.036688752,0.001105785,0.000106505046,0.0000495038,0.0005106078,0.7007691],"genre_scores_gemma":[0.97285944,0.00013280516,0.0033755314,0.0016394706,0.00016549099,0.0000313635,0.000016213207,0.00014481081,0.021634812],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.98977154,0.004745779,0.00024969995,0.0007430914,0.0030955733,0.0013942687],"domain_scores_gemma":[0.98592025,0.005684087,0.0014884429,0.0020981515,0.001974804,0.0028343608],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0052701156,0.00031591454,0.00045872963,0.0022548824,0.0076436056,0.019595662,0.0020518037,0.0045510023,0.014020294],"category_scores_gemma":[0.01546385,0.00042489698,0.00045307385,0.0016703964,0.02230225,0.013171969,0.012921124,0.0055121146,0.002030446],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015868535,0.00013250946,0.0057385876,0.00012194428,0.00004645101,0.00094768597,0.07988586,0.00081670395,0.0015245442,0.82141227,0.018187268,0.07102756],"study_design_scores_gemma":[0.000043774573,0.0001985262,0.00413061,0.00043932704,0.000035962476,0.0013382372,0.11993914,0.007108534,0.0013499588,0.58733827,0.27797717,0.00010066274],"about_ca_topic_score_codex":0.0021184173,"about_ca_topic_score_gemma":0.0031102276,"teacher_disagreement_score":0.019595662,"about_ca_system_score_codex":0.0033502704,"about_ca_system_score_gemma":0.0054080184,"threshold_uncertainty_score":0.046902537},"labels":[],"label_agreement":null},{"id":"W4307551436","doi":"10.3390/jrfm15110497","title":"Market Orientation and Hotel Industry: Literature Review and Implications for Periods of Market Turmoil","year":2022,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Market orientation; Scope (computer science); Market analysis; Orientation (vector space); Citation; Hotel industry; Statistical analysis; Business; Marketing; Economics; Computer science; Political science; Statistics; World Wide Web","score_opus":0.010486875913147361,"score_gpt":0.24945515257150563,"score_spread":0.23896827665835826,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4307551436","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0052089747,0.98940045,0.00012589524,0.0029423467,0.00038242197,0.000012811186,0.00006910566,0.000003948658,0.0018539635],"genre_scores_gemma":[0.038239263,0.95987546,0.0003124843,0.0006368834,0.00057431817,0.000018757695,0.00007979121,0.0000031263062,0.00025997308],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99844724,0.0005263832,0.000317373,0.00016070495,0.00044598224,0.00010242673],"domain_scores_gemma":[0.97461754,0.018084567,0.0030565895,0.00021900133,0.0035150764,0.0005072674],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037840374,0.0005136906,0.0012735103,0.020350179,0.0010808063,0.0042711617,0.00063422817,0.0014518733,0.00274864],"category_scores_gemma":[0.013176228,0.00027796946,0.00092743046,0.032471903,0.0015870497,0.0043775206,0.0013362463,0.0011343575,0.00031194297],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020352274,0.00017523451,0.02019576,0.109676786,0.00053719117,0.00087864575,0.004646354,0.00066386967,0.00046807123,0.016915025,0.019502195,0.8261375],"study_design_scores_gemma":[0.00004058162,0.0004120888,0.22144274,0.2621149,0.0025225426,0.004665674,0.039122004,0.0012839349,0.0005990976,0.016451182,0.45113432,0.00021105143],"about_ca_topic_score_codex":0.0075428346,"about_ca_topic_score_gemma":0.015660452,"teacher_disagreement_score":0.020350179,"about_ca_system_score_codex":0.0030203492,"about_ca_system_score_gemma":0.0071109543,"threshold_uncertainty_score":0.021914244},"labels":[],"label_agreement":null},{"id":"W4309742731","doi":"10.3390/jrfm15110540","title":"Effects of Supplier’s Competitive Factors on Relationship Performance and Product Recommendation in Crop Protection Retail Sector","year":2022,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Promotion (chess); Business; Product (mathematics); Flexibility (engineering); Marketing; Quality (philosophy); Competitive advantage; Distribution (mathematics); Industrial organization; Economics","score_opus":0.018862710842543658,"score_gpt":0.21457709137148212,"score_spread":0.19571438052893847,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4309742731","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989128,0.000042965523,0.000045871846,0.0000708604,0.0000013100114,0.0000027225576,0.00001623514,0.000001122571,0.00090606813],"genre_scores_gemma":[0.9997652,0.000023237397,0.000021743912,0.000009363336,0.0000011826846,8.2639934e-7,0.000016937727,5.002957e-7,0.00016086982],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99834204,0.00064771663,0.00012534605,0.00019099507,0.00039597315,0.00029797477],"domain_scores_gemma":[0.984278,0.00711525,0.00426659,0.0005429339,0.0016983061,0.0020989468],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018921384,0.00018986962,0.00017184955,0.0004839249,0.00062641356,0.0010676206,0.00024913013,0.00041155666,0.0045604887],"category_scores_gemma":[0.008742817,0.00016627628,0.0003435662,0.0006161574,0.00043319378,0.00080348464,0.0006742204,0.00054018636,0.0005052263],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011213257,0.0002120409,0.9910731,0.000013188684,0.000031707783,0.00017536245,0.001261565,0.00011174464,0.00039295756,0.00009610114,0.00010817149,0.0064118993],"study_design_scores_gemma":[0.000003107033,0.00013373968,0.99585307,0.0000076012084,0.000016028107,0.00007581267,0.0029988198,0.00049684447,0.0001784704,0.000041167685,0.00018958385,0.000005722507],"about_ca_topic_score_codex":0.01133263,"about_ca_topic_score_gemma":0.016194012,"teacher_disagreement_score":0.01133263,"about_ca_system_score_codex":0.00080689514,"about_ca_system_score_gemma":0.0009944628,"threshold_uncertainty_score":0.022533357},"labels":[],"label_agreement":null},{"id":"W4310184236","doi":"10.1108/jrme-03-2022-0033","title":"Understanding relationship marketing strategy in Ghana’s informal economy: a case of micro, small and medium enterprises","year":2022,"lang":"en","type":"article","venue":"Journal of Research in Marketing and Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burman University","funders":"","keywords":"Originality; Business; Marketing; Small and medium-sized enterprises; Qualitative research; Industrial organization; Sociology; Finance","score_opus":0.16520635922463525,"score_gpt":0.32931607957589104,"score_spread":0.1641097203512558,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4310184236","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.978564,0.0007105997,0.00073919044,0.0037733836,0.000016330501,0.00005834106,0.000014004579,0.0000050628964,0.016118994],"genre_scores_gemma":[0.997267,0.00041418764,0.00033015918,0.00028013936,0.000006674431,0.000019945926,0.00000439418,0.0000028407887,0.0016747386],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99834204,0.0011319488,0.000030866195,0.00007121075,0.0000977216,0.00032631386],"domain_scores_gemma":[0.9966917,0.0020602623,0.00054079236,0.00007092631,0.00012151124,0.000514656],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019716742,0.00023709664,0.00021412547,0.00083627517,0.0054635815,0.003467824,0.0005662679,0.0013233728,0.0043770634],"category_scores_gemma":[0.0028644907,0.00019952109,0.000121187535,0.001151206,0.005986583,0.00337239,0.002611563,0.0012558906,0.00024538304],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000051467916,0.00023148385,0.031176366,0.0003282014,0.0000067982523,0.027259812,0.88426346,0.00018795954,0.0010619445,0.03180685,0.0021189828,0.021506624],"study_design_scores_gemma":[0.000004920051,0.00003897996,0.008980868,0.00020955474,0.0000034499194,0.0016057063,0.9691198,0.00018268888,0.000097747805,0.0016941929,0.018056678,0.0000053668773],"about_ca_topic_score_codex":0.006568919,"about_ca_topic_score_gemma":0.015425182,"teacher_disagreement_score":0.006568919,"about_ca_system_score_codex":0.0037322133,"about_ca_system_score_gemma":0.0023451687,"threshold_uncertainty_score":0.027079284},"labels":[],"label_agreement":null},{"id":"W4310870395","doi":"10.18280/ijsdp.170706","title":"The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry","year":2022,"lang":"en","type":"article","venue":"International Journal of Sustainable Development and Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer satisfaction; Loyalty business model; Customer retention; Customer advocacy; Marketing; Sustainability; Customer delight; Customer equity; Service (business)","score_opus":0.019454442471186877,"score_gpt":0.27693206831992073,"score_spread":0.25747762584873385,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4310870395","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948698,0.00015399836,0.0004916332,0.00031383533,0.000004681188,0.000012910059,0.000014563491,0.000004790202,0.0041338517],"genre_scores_gemma":[0.9995876,0.00004620183,0.00011115825,0.000030567528,0.0000021402886,0.0000023921248,0.00000824,6.7213455e-7,0.00021100306],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984957,0.00062433234,0.00006678058,0.00005891966,0.0003738237,0.00038035936],"domain_scores_gemma":[0.996064,0.0013217636,0.00092830654,0.00009427179,0.00096614996,0.00062543614],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015372518,0.00011519243,0.00018038797,0.0005165366,0.0007154322,0.0012722403,0.00021574793,0.000413038,0.0022467673],"category_scores_gemma":[0.0034758383,0.0000905178,0.00029843493,0.00054039055,0.0005777425,0.00064566435,0.00081252685,0.0006184142,0.00021463956],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017851652,0.00046298673,0.92252547,0.0001532659,0.00009233632,0.0003000612,0.0052657956,0.0007082866,0.0020376807,0.0032843451,0.000685901,0.0643054],"study_design_scores_gemma":[0.0000056960193,0.0003602358,0.9846991,0.000060622453,0.000053385265,0.00021133963,0.009478327,0.0021664896,0.00070823776,0.00090929645,0.0013300499,0.000017218788],"about_ca_topic_score_codex":0.005980344,"about_ca_topic_score_gemma":0.010873355,"teacher_disagreement_score":0.005980344,"about_ca_system_score_codex":0.00073095533,"about_ca_system_score_gemma":0.0013393845,"threshold_uncertainty_score":0.011891067},"labels":[],"label_agreement":null},{"id":"W4311710706","doi":"10.1108/ijopm-05-2022-0312","title":"Asymmetric investments in exchange relationships, perceived supplier shirking and cross-functional information sharing as a moderator","year":2022,"lang":"en","type":"article","venue":"International Journal of Operations & Production Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Strategic sourcing; Moderation; Business; Endogeneity; Industrial organization; Ordinary least squares; Microeconomics; Economics; Marketing; Strategic planning; Econometrics; Strategic financial management","score_opus":0.03950134754490858,"score_gpt":0.28081843668754813,"score_spread":0.24131708914263955,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4311710706","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99710125,0.0001428848,0.0008201218,0.00017931907,0.0000044747994,0.000024548901,0.000049375194,0.0000035322062,0.0016744578],"genre_scores_gemma":[0.99934536,0.000053421354,0.00032293543,0.00003439845,0.0000058108094,0.000016764276,0.00003238575,0.0000013429242,0.00018750234],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99394387,0.003019991,0.000720729,0.0006363688,0.0011544186,0.0005246041],"domain_scores_gemma":[0.8851768,0.062492196,0.042102706,0.0051581725,0.0024373508,0.0026328124],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0077828625,0.00036067172,0.00048923324,0.0009766207,0.00078757363,0.0024591906,0.00052498555,0.00076583325,0.006803226],"category_scores_gemma":[0.041032206,0.00034769517,0.0005258111,0.0010562304,0.0012894984,0.0019091035,0.0027112812,0.0012685088,0.00026832317],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002659664,0.00029409633,0.9820884,0.00015490751,0.00029960842,0.00015571476,0.0043211966,0.00033168972,0.0008413217,0.001272014,0.00009557529,0.009879553],"study_design_scores_gemma":[0.00002435343,0.00029051787,0.9872091,0.00009801543,0.00017922492,0.0001398786,0.007412782,0.0014164201,0.0007332407,0.0018522379,0.00062533753,0.00001881654],"about_ca_topic_score_codex":0.0012584889,"about_ca_topic_score_gemma":0.001492767,"teacher_disagreement_score":0.0077828625,"about_ca_system_score_codex":0.00073132035,"about_ca_system_score_gemma":0.0009290844,"threshold_uncertainty_score":0.041160226},"labels":[],"label_agreement":null},{"id":"W4311962953","doi":"10.3846/btp.2022.17223","title":"BRAND POSITIONING STRATEGY IN THE COMPETITIVE ASPECT","year":2022,"lang":"en","type":"article","venue":"Verslas teorija ir praktika","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"SWOT analysis; Competitor analysis; Originality; Marketing; Business; Attendance; Quarter (Canadian coin); Public relations; Competitive advantage; Advertising; Qualitative research; Sociology; Political science; Geography; Social science","score_opus":0.021822086662617743,"score_gpt":0.24621270720456664,"score_spread":0.22439062054194892,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4311962953","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9103545,0.00078377035,0.0015899749,0.0011908804,0.00006165032,0.000041431405,0.000033747063,0.000015295303,0.08592883],"genre_scores_gemma":[0.99680835,0.00015441104,0.00035666054,0.000084000836,0.000010462037,0.000005780987,0.000010273302,0.0000042440547,0.0025657467],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9986093,0.00051105506,0.000042838907,0.00012859843,0.0004604949,0.00024767724],"domain_scores_gemma":[0.998408,0.00043885977,0.00042120612,0.00005750601,0.00034002904,0.0003343385],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013461648,0.00017669222,0.00013768088,0.0013463912,0.0017036785,0.005565025,0.00033322634,0.0006720556,0.0047233207],"category_scores_gemma":[0.0023540973,0.00012872413,0.000173741,0.0016317306,0.0020884264,0.0022716336,0.0012293801,0.0005575027,0.0005054532],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030091254,0.00038781244,0.3698178,0.0006319135,0.00011989215,0.0019847977,0.18298,0.0006171852,0.0082465885,0.112820394,0.006920396,0.31517226],"study_design_scores_gemma":[0.000014776981,0.0005178598,0.49418944,0.00033351724,0.00006922731,0.0013630887,0.3961102,0.0014672847,0.0018779032,0.012904139,0.09106381,0.00008867415],"about_ca_topic_score_codex":0.0036961124,"about_ca_topic_score_gemma":0.006176167,"teacher_disagreement_score":0.005565025,"about_ca_system_score_codex":0.0020096123,"about_ca_system_score_gemma":0.0015396645,"threshold_uncertainty_score":0.015801072},"labels":[],"label_agreement":null},{"id":"W4312185411","doi":"10.5267/j.uscm.2022.9.015","title":"Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective","year":2022,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Happiness; Customer relationship management; Customer retention; Sample (material); Business; Customer satisfaction; Affect (linguistics); Customer intelligence; Service quality; Perspective (graphical); Customer service; Marketing; Service (business); Psychology; Computer science; Social psychology","score_opus":0.026438166663718187,"score_gpt":0.26426562864461633,"score_spread":0.23782746198089816,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4312185411","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98879915,0.00045260115,0.00046420092,0.0009814161,0.000011453483,0.000014956676,0.00003081116,0.0000044104127,0.009241141],"genre_scores_gemma":[0.99934727,0.00014827792,0.00009534618,0.000067722525,0.00000770145,0.0000044533485,0.000012666896,9.276021e-7,0.00031559277],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99918205,0.00041537537,0.000029501358,0.000052549138,0.00013751308,0.00018306695],"domain_scores_gemma":[0.99732155,0.0009072504,0.00080448715,0.00007539924,0.0004658488,0.0004254572],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010396948,0.00017952267,0.00025164272,0.00057103776,0.0006902336,0.0020293118,0.00024788006,0.00050693157,0.0030755629],"category_scores_gemma":[0.002604856,0.00008277249,0.00031216015,0.0006404683,0.00063958263,0.0008920642,0.0008770963,0.0006251575,0.00025599397],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056995236,0.0014993699,0.7961159,0.0004925739,0.00029546526,0.0008987695,0.022739597,0.0010349866,0.0040358743,0.0068941587,0.0016235022,0.1637998],"study_design_scores_gemma":[0.000013755701,0.0009169829,0.93774223,0.00015058798,0.00014772321,0.00038391104,0.04925228,0.002788177,0.0012370778,0.0025226134,0.0048079197,0.00003675474],"about_ca_topic_score_codex":0.0016432819,"about_ca_topic_score_gemma":0.0024834683,"teacher_disagreement_score":0.0030755629,"about_ca_system_score_codex":0.0007178485,"about_ca_system_score_gemma":0.0007642745,"threshold_uncertainty_score":0.010288835},"labels":[],"label_agreement":null},{"id":"W4312338670","doi":"10.7202/1090303ar","title":"Qualité de service, valeur perçue et intention d’achat dans un centre commercial innovant au Sénégal : effets des valeurs traditionnelles","year":2022,"lang":"fr","type":"article","venue":"Management international","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Humanities; Political science; Art","score_opus":0.032802291448880354,"score_gpt":0.2627616739408146,"score_spread":0.22995938249193426,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4312338670","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99883384,0.000072848416,0.000056780955,0.0000553574,0.0000016149261,0.0000045908455,0.000020912505,0.0000010361146,0.00095297646],"genre_scores_gemma":[0.999368,0.000068438785,0.00008847021,0.00001543468,0.0000014019495,0.000008210119,0.000025686702,0.0000017666312,0.00042252443],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99762076,0.0012691962,0.00009048578,0.00021855552,0.00036786313,0.00043313674],"domain_scores_gemma":[0.98477596,0.009134627,0.0031119902,0.0005044435,0.0013155423,0.0011574692],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035974907,0.0004328635,0.00041369296,0.0011521423,0.001425763,0.0020085273,0.0007283453,0.0005063289,0.00499791],"category_scores_gemma":[0.0097910995,0.00027685097,0.0005901153,0.0020417725,0.0019761662,0.00090607954,0.0022129177,0.0010854872,0.00033647753],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029611815,0.00018320442,0.9690448,0.00006212422,0.00014235858,0.00020021305,0.015799688,0.00032209785,0.00046349328,0.00037872934,0.00008101189,0.013026224],"study_design_scores_gemma":[0.0000070771493,0.00018400468,0.97563165,0.00003990127,0.000046185,0.000049826573,0.022950081,0.0003508631,0.00023220212,0.00011658053,0.000377156,0.000014406437],"about_ca_topic_score_codex":0.11717311,"about_ca_topic_score_gemma":0.16861305,"teacher_disagreement_score":0.11717311,"about_ca_system_score_codex":0.0032919107,"about_ca_system_score_gemma":0.0024797102,"threshold_uncertainty_score":0.23298216},"labels":[{"model":"gemma","categories":[],"domain":null,"study_design":"observational","genre":"empirical","about_ca_system":false,"about_ca_topic":false,"confidence":"low"},{"model":"gpt","categories":[],"domain":null,"study_design":"observational","genre":"empirical","about_ca_system":false,"about_ca_topic":false,"confidence":"low"}],"label_agreement":"agree"},{"id":"W4312462222","doi":"10.14710/jmasif.6.12.11114","title":"Penentuan Tempat Inap dan Paket Makan pada Penginapan di Kepulauan Karimunjawa Menggunakan Metode Fuzzy Clustering Means","year":2015,"lang":"id","type":"article","venue":"JURNAL MASYARAKAT INFORMATIKA","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"WiLAN (Canada)","funders":"","keywords":"Humanities; Computer science; Operating system; Art","score_opus":0.03929869594489203,"score_gpt":0.25801513682005756,"score_spread":0.21871644087516554,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4312462222","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.043678537,0.0013934417,0.9039503,0.0017462664,0.0003167212,0.00039446822,0.0012293967,0.0064061894,0.04088472],"genre_scores_gemma":[0.34652942,0.0021314593,0.5959333,0.0005258548,0.0001863527,0.000590836,0.0022117745,0.0011034332,0.050787475],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99760157,0.00042161514,0.00017417369,0.000495609,0.0011158449,0.00019112078],"domain_scores_gemma":[0.997063,0.000770599,0.00015310071,0.0004797353,0.0013921639,0.0001413829],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020379925,0.0011470125,0.0010999647,0.0015776242,0.001974072,0.0054948847,0.0015739443,0.001401581,0.011596618],"category_scores_gemma":[0.004447835,0.0007663987,0.0011032006,0.0020737208,0.000833608,0.003389081,0.0020594902,0.0018080196,0.005092505],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00067869894,0.00032768105,0.008151968,0.0013148895,0.00023983352,0.00040989986,0.0024370633,0.05331599,0.07040466,0.03821156,0.020367816,0.8041398],"study_design_scores_gemma":[0.00014804899,0.0005654342,0.014105366,0.0005034508,0.00032802403,0.0010130714,0.0048571024,0.5119908,0.14855848,0.07287952,0.24457808,0.00047269216],"about_ca_topic_score_codex":0.011401536,"about_ca_topic_score_gemma":0.012695167,"teacher_disagreement_score":0.011596618,"about_ca_system_score_codex":0.0019039325,"about_ca_system_score_gemma":0.0031807204,"threshold_uncertainty_score":0.038794577},"labels":[],"label_agreement":null},{"id":"W4313418378","doi":"10.1080/14413523.2022.2140886","title":"Relationship marketing: a strategy for acquiring long-term strategic sponsorships in the disability sport sector","year":2022,"lang":"en","type":"article","venue":"Sport Management Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Basketball; Public relations; Project sponsorship; Business; Marketing; Sport management; Sports marketing; Marketing management; Political science; Relationship marketing; Management; Project management","score_opus":0.11321548162894338,"score_gpt":0.3170611907990568,"score_spread":0.20384570917011344,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4313418378","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.16504905,0.13860139,0.062886335,0.22136667,0.0031160505,0.004790489,0.00012088902,0.00067488267,0.40339428],"genre_scores_gemma":[0.80392456,0.07777962,0.056515887,0.013628871,0.0012845052,0.0022894654,0.00011273216,0.0001336661,0.044330712],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9775694,0.016536815,0.0006098003,0.00062238163,0.0035874508,0.0010741081],"domain_scores_gemma":[0.9648695,0.019220402,0.0034618787,0.00097419537,0.006906124,0.0045678806],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.033425603,0.00042760375,0.00056254666,0.0049114614,0.0071794037,0.01267312,0.0016342384,0.0025919655,0.005165258],"category_scores_gemma":[0.03356195,0.00037794476,0.00043505064,0.0040981947,0.0041232207,0.007988138,0.0047406415,0.0030113526,0.0011957485],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00005598043,0.0004939073,0.0057529085,0.0022203934,0.000049147155,0.0007049992,0.0322033,0.00014399941,0.0009687557,0.0733909,0.038841866,0.84517384],"study_design_scores_gemma":[0.0000764721,0.0007563125,0.01955703,0.0054477924,0.000087847606,0.0012756757,0.09289903,0.00058533356,0.0010475904,0.021388685,0.8568016,0.00007662153],"about_ca_topic_score_codex":0.0046261265,"about_ca_topic_score_gemma":0.01298218,"teacher_disagreement_score":0.033425603,"about_ca_system_score_codex":0.00876741,"about_ca_system_score_gemma":0.035704233,"threshold_uncertainty_score":0.17677361},"labels":[],"label_agreement":null},{"id":"W4315650632","doi":"10.1108/ijbm-06-2022-0237","title":"Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation","year":2023,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":28,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Empathy; Business; Marketing; Perception; Originality; Social exchange theory; Psychology; Social psychology","score_opus":0.017307744674506555,"score_gpt":0.2635081447344987,"score_spread":0.24620040005999214,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4315650632","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99891496,0.0000446122,0.00007875749,0.00010797476,0.0000017236192,0.000002828627,0.0000038200797,7.6595575e-7,0.00084458606],"genre_scores_gemma":[0.99988127,0.000015755671,0.000023735669,0.000014729424,0.0000010417514,0.0000010671038,0.0000023451746,2.1037202e-7,0.000059885482],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99874735,0.0006024066,0.00006277514,0.00008090029,0.00026320585,0.00024335297],"domain_scores_gemma":[0.99018085,0.003732787,0.0038111135,0.00029643485,0.0007288893,0.0012499181],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020101739,0.00016058194,0.00016765835,0.0004925724,0.00085376744,0.0016015384,0.00017526162,0.00040473297,0.0026188316],"category_scores_gemma":[0.006495349,0.00010072293,0.00022580805,0.00033946987,0.0011126052,0.00063374237,0.0009933274,0.00060138636,0.00012337105],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021005188,0.00029054383,0.94698405,0.000069172565,0.00007100906,0.00028909583,0.028281923,0.00017773127,0.0010661486,0.0006441744,0.00029259175,0.021623554],"study_design_scores_gemma":[0.0000061305514,0.00016128956,0.9587274,0.00005627398,0.000029341596,0.00014301091,0.03917784,0.0005891231,0.00026941302,0.00034462343,0.000481034,0.000014381847],"about_ca_topic_score_codex":0.007121287,"about_ca_topic_score_gemma":0.009439245,"teacher_disagreement_score":0.007121287,"about_ca_system_score_codex":0.001083742,"about_ca_system_score_gemma":0.0008824474,"threshold_uncertainty_score":0.014159679},"labels":[],"label_agreement":null},{"id":"W4317825806","doi":"10.55365/1923.x2022.20.96","title":"The Effect of Service Quality on Student Satisfaction in Higher Education Service","year":2022,"lang":"en","type":"article","venue":"Review of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Bachelor; Higher education; Competition (biology); Service (business); Service quality; Structural equation modeling; Quality (philosophy); Psychology; Institution; Medical education; Marketing; Business; Political science; Medicine; Computer science","score_opus":0.030582721259773703,"score_gpt":0.29358805309848446,"score_spread":0.2630053318387108,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4317825806","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9941835,0.00067579385,0.0005126769,0.00036064602,0.000021050524,0.000013446931,0.00011984159,0.000009377029,0.0041036005],"genre_scores_gemma":[0.9994455,0.00012388434,0.00006133445,0.00003369185,0.00000945228,0.0000037339898,0.000052845422,0.0000013647528,0.0002683369],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976755,0.0009873162,0.00019302555,0.00011500071,0.0006921248,0.00033717733],"domain_scores_gemma":[0.9901218,0.00356896,0.0025710692,0.00022043826,0.0022424203,0.0012753517],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016818406,0.00015096476,0.00032703322,0.0007458541,0.00034729598,0.001335509,0.00019375907,0.00040892532,0.0033727507],"category_scores_gemma":[0.0074922554,0.00007025876,0.00070379634,0.0016036364,0.00040559002,0.00042915117,0.000499277,0.00069231534,0.0003872826],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002174734,0.0003331029,0.9634389,0.000116984374,0.00020659734,0.00010396275,0.000545283,0.0004380432,0.00045323165,0.0007069919,0.00056118023,0.0328782],"study_design_scores_gemma":[0.0000059739496,0.0002833571,0.99650973,0.000027593933,0.00006664337,0.000067343404,0.0011001008,0.0008609924,0.00024141338,0.00018408214,0.0006451057,0.000007614182],"about_ca_topic_score_codex":0.0039006597,"about_ca_topic_score_gemma":0.0041628173,"teacher_disagreement_score":0.0039006597,"about_ca_system_score_codex":0.0008012971,"about_ca_system_score_gemma":0.0007643218,"threshold_uncertainty_score":0.01128298},"labels":[],"label_agreement":null},{"id":"W4318707272","doi":"10.1108/ejms-05-2021-0034","title":"The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework","year":2023,"lang":"en","type":"article","venue":"European Journal of Management Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Concordia University; Thompson Rivers University","funders":"","keywords":"General partnership; Context (archaeology); Marital status; Customer satisfaction; Psychology; Originality; Structural equation modeling; Perception; Quality (philosophy); Marketing; Business; Social psychology; Geography; Demography; Sociology; Computer science; Population; Finance","score_opus":0.051923812321385696,"score_gpt":0.29337988235186696,"score_spread":0.24145607003048125,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4318707272","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9943901,0.00008203376,0.0014140755,0.00010853922,0.000005831036,0.000027684193,0.00008791082,0.0000055695086,0.003878232],"genre_scores_gemma":[0.99931407,0.000031616626,0.0004493035,0.0000058871447,0.0000018052265,0.000007809567,0.000030478803,9.270628e-7,0.0001582332],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99857104,0.00053377997,0.00006994215,0.00010235057,0.00055064575,0.00017214853],"domain_scores_gemma":[0.99598914,0.0013576966,0.0010449897,0.00018338021,0.0009083115,0.00051651296],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001732576,0.00024681317,0.00020906083,0.0013767554,0.0013860486,0.0023083251,0.0004303901,0.00021999217,0.0023221923],"category_scores_gemma":[0.007865476,0.00011089728,0.0003816434,0.0018158962,0.0011536177,0.0007446883,0.0016931978,0.0004887189,0.00014150079],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007741422,0.00005438175,0.96297455,0.000052276526,0.000053394848,0.00012562309,0.007245664,0.00057551253,0.00048960757,0.0010685362,0.00020726406,0.027075676],"study_design_scores_gemma":[0.0000013089585,0.00010141595,0.9797472,0.000022430533,0.000020996895,0.00005389834,0.016585551,0.0021010025,0.00017537331,0.0003713342,0.00080559554,0.0000137822135],"about_ca_topic_score_codex":0.080831766,"about_ca_topic_score_gemma":0.13747472,"teacher_disagreement_score":0.080831766,"about_ca_system_score_codex":0.0018102041,"about_ca_system_score_gemma":0.002214762,"threshold_uncertainty_score":0.16072255},"labels":[],"label_agreement":null},{"id":"W4318992153","doi":"10.5267/j.ac.2023.1.001","title":"Shared economy development model with economic development approach in Iran's sports industry","year":2023,"lang":"en","type":"article","venue":"Accounting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Content validity; Cronbach's alpha; Face validity; Delphi method; Sample (material); Population; Validity; Psychology; Focus group; Qualitative property; Structural equation modeling; Descriptive statistics; Data collection; Statistical population; Marketing; Statistics; Mathematics; Sociology; Business","score_opus":0.04449297449725931,"score_gpt":0.23568743349784266,"score_spread":0.19119445900058335,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4318992153","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.36793742,0.0020590173,0.18177453,0.009697994,0.00022578228,0.0009867824,0.00018605264,0.00023122982,0.4369012],"genre_scores_gemma":[0.9705373,0.000595748,0.02166125,0.000112877766,0.000016432165,0.00023297877,0.00006217636,0.000010417742,0.0067707677],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9979791,0.0009832374,0.00008589466,0.00021786267,0.00041069443,0.00032321815],"domain_scores_gemma":[0.99890876,0.0003096002,0.00015461279,0.00007421092,0.0002754361,0.00027740686],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022926617,0.00069315644,0.00029074238,0.002116534,0.0016755722,0.004305463,0.0013848005,0.001075617,0.0037466947],"category_scores_gemma":[0.0024093254,0.0002198364,0.0007611416,0.0017574239,0.0024249523,0.00528742,0.004751279,0.0011544087,0.0005071766],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007716351,0.0005307957,0.03190943,0.00039277668,0.000092411836,0.001955453,0.011729484,0.030838292,0.00091578066,0.7997785,0.0047633364,0.117016576],"study_design_scores_gemma":[0.00016334365,0.00081884966,0.03403284,0.0009766107,0.00021288956,0.0023892703,0.058270197,0.18081555,0.0016082773,0.51600176,0.20454481,0.00016568066],"about_ca_topic_score_codex":0.0041445703,"about_ca_topic_score_gemma":0.0048233615,"teacher_disagreement_score":0.0048185913,"about_ca_system_score_codex":0.0048185913,"about_ca_system_score_gemma":0.0071200165,"threshold_uncertainty_score":0.034961462},"labels":[],"label_agreement":null},{"id":"W4318992428","doi":"10.5267/j.ac.2022.12.004","title":"The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia","year":2023,"lang":"en","type":"article","venue":"Accounting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Customer retention; Customer advocacy; Marketing; Customer equity; Customer delight; Customer to customer; Customer profitability; Mediation; Service (business); Business administration","score_opus":0.03246993571118182,"score_gpt":0.27173976397321437,"score_spread":0.23926982826203255,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4318992428","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99116814,0.0004806224,0.00037284588,0.0005456594,0.000011225658,0.000017383638,0.000034416782,0.000011166995,0.0073585347],"genre_scores_gemma":[0.9991549,0.0001802591,0.00009508812,0.000038284477,0.000005814846,0.0000080017,0.000015564481,0.0000021950934,0.00049994246],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9988003,0.00050896534,0.000047154517,0.00009409346,0.0002499346,0.00029959303],"domain_scores_gemma":[0.99601126,0.0023186768,0.00075233605,0.00010554008,0.00038930753,0.00042285278],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001388557,0.00025214345,0.0003809938,0.0006069671,0.0006761688,0.0014953015,0.00055080844,0.00046850016,0.0042163525],"category_scores_gemma":[0.004057722,0.0002222811,0.00043897313,0.00077149575,0.00063387776,0.0010342229,0.0010339697,0.0012107533,0.00032271666],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00049844745,0.0025591904,0.8912814,0.00027692816,0.00032958307,0.0010022387,0.0077586914,0.0011096422,0.0012632331,0.0039618434,0.0014265192,0.08853221],"study_design_scores_gemma":[0.00002779407,0.00049906125,0.98089737,0.00015488871,0.00028491273,0.0003698885,0.009311017,0.0051805377,0.0005554204,0.0013507893,0.00134147,0.000026830281],"about_ca_topic_score_codex":0.010637204,"about_ca_topic_score_gemma":0.0080530355,"teacher_disagreement_score":0.010637204,"about_ca_system_score_codex":0.00088840997,"about_ca_system_score_gemma":0.0021587661,"threshold_uncertainty_score":0.02115053},"labels":[],"label_agreement":null},{"id":"W4319337016","doi":"10.1155/2023/6045467","title":"Familiar Road Loyalty Modeling Considering the Effect of Truckers’ Emotional Value","year":2023,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Key Research and Development Program of China","keywords":"Loyalty; Latent variable; Structural equation modeling; Truck; Service (business); Value (mathematics); Reliability (semiconductor); Psychology; Service quality; Variable (mathematics); Transport engineering; Applied psychology; Advertising; Marketing; Business; Engineering; Statistics; Mathematics","score_opus":0.018373374790562516,"score_gpt":0.260614498703807,"score_spread":0.24224112391324448,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4319337016","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.94248664,0.00011401498,0.04955385,0.00032789735,0.000029546554,0.00011072125,0.000113248185,0.000059373888,0.0072047426],"genre_scores_gemma":[0.9938666,0.00007684356,0.0034200428,0.000031935248,0.000011394392,0.00008685223,0.00010510464,0.0000069038088,0.002394292],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99904674,0.00043377362,0.000047200978,0.00014354105,0.00014663873,0.00018216552],"domain_scores_gemma":[0.99810624,0.0010791147,0.0002859822,0.00012747284,0.00027933216,0.00012175173],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015210964,0.0005905531,0.0004343528,0.0008946881,0.00051568676,0.0020148263,0.0010757621,0.0010933909,0.0064817653],"category_scores_gemma":[0.004497885,0.0002673701,0.0013991992,0.0007893024,0.0005263968,0.0015643545,0.0012057986,0.0012446298,0.00039984725],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007346707,0.0027707312,0.50083363,0.00038788508,0.00092648336,0.0015213988,0.0058948267,0.2824652,0.005530088,0.100692004,0.002177229,0.0960659],"study_design_scores_gemma":[0.000057169833,0.00049735926,0.07951611,0.0000784871,0.00039550476,0.00021075508,0.0023474116,0.8983981,0.0010822619,0.01516466,0.0021686915,0.00008339346],"about_ca_topic_score_codex":0.009849108,"about_ca_topic_score_gemma":0.008168166,"teacher_disagreement_score":0.009849108,"about_ca_system_score_codex":0.000880514,"about_ca_system_score_gemma":0.0010145772,"threshold_uncertainty_score":0.021683693},"labels":[],"label_agreement":null},{"id":"W4319596587","doi":"10.1108/itp-11-2021-0837","title":"Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic","year":2023,"lang":"en","type":"article","venue":"Information Technology and People","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Consumption (sociology); Pandemic; Value (mathematics); Declaration; Originality; Psychology; Coronavirus disease 2019 (COVID-19); Business; Marketing; Advertising; Computer science; Social psychology; Sociology; Medicine","score_opus":0.018890287485483857,"score_gpt":0.24243405270193563,"score_spread":0.22354376521645178,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4319596587","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9975332,0.000049261806,0.00020338573,0.00019168649,0.0000063878247,0.000009615525,0.000031449472,0.0000021095289,0.001972816],"genre_scores_gemma":[0.99954164,0.00004592866,0.00012590544,0.000048075064,0.0000023541038,0.0000076153624,0.000024273713,0.0000026312339,0.00020159026],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9988998,0.0006325012,0.000039893635,0.00006690886,0.00018694783,0.0001738618],"domain_scores_gemma":[0.9943632,0.003097984,0.001178842,0.00020951925,0.00061510934,0.0005353219],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022240332,0.00016753064,0.00017265863,0.00061259634,0.0011371911,0.0028615885,0.00034015425,0.000550567,0.0014498885],"category_scores_gemma":[0.011330311,0.0001853086,0.00025436512,0.00063996983,0.0018274497,0.0019770495,0.0016830884,0.0010644697,0.00013949182],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038054457,0.00024623028,0.53352,0.00026271326,0.00008168994,0.00101544,0.41711122,0.00026385183,0.002640687,0.003555755,0.0015224033,0.039399456],"study_design_scores_gemma":[0.000006709713,0.00015180671,0.48063853,0.000112335416,0.000030493691,0.0002986571,0.51137316,0.00077237235,0.00061075215,0.0013891569,0.0045677465,0.000048263053],"about_ca_topic_score_codex":0.0045523653,"about_ca_topic_score_gemma":0.008335798,"teacher_disagreement_score":0.0045523653,"about_ca_system_score_codex":0.0012625422,"about_ca_system_score_gemma":0.0007621323,"threshold_uncertainty_score":0.011761904},"labels":[],"label_agreement":null},{"id":"W4320916992","doi":"10.18280/ijsdp.180102","title":"International Tourists' Satisfaction with Tour Guide's Service Quality at Babylon Archaeological Site","year":2023,"lang":"en","type":"article","venue":"International Journal of Sustainable Development and Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Archaeology; Tourism; Quality (philosophy); Service (business); Business; Geography; Engineering; Marketing","score_opus":0.029529174176610686,"score_gpt":0.2900358287913768,"score_spread":0.26050665461476613,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4320916992","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9980744,0.00002294684,0.000023447654,0.000044369728,0.0000019214126,0.0000030194408,0.00007024432,0.0000034396255,0.0017563057],"genre_scores_gemma":[0.9976901,0.00006316014,0.000071787406,0.000020334432,0.0000018473904,0.000004687082,0.00011322711,0.0000025043319,0.002032309],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99972636,0.00007035045,0.000013929065,0.000024950787,0.00006417883,0.00010016749],"domain_scores_gemma":[0.99944025,0.000066582266,0.00014665858,0.00002413371,0.00015622163,0.0001661918],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004018021,0.00011175779,0.0001681367,0.0003622629,0.00071312534,0.00091163727,0.00016650633,0.0001837739,0.0043571],"category_scores_gemma":[0.001052712,0.000078182646,0.00016462941,0.0007043915,0.0003688213,0.0002490164,0.00043567872,0.00025557404,0.0004176415],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021444513,0.00012094446,0.9366808,0.000067713256,0.000037049063,0.0006504742,0.030828996,0.00026841636,0.001782375,0.0002004644,0.0039555603,0.025192777],"study_design_scores_gemma":[0.0000022913164,0.00013630671,0.9504951,0.0000113801825,0.000008384117,0.0001927266,0.04586116,0.00010525475,0.00014339061,0.000012257804,0.0030228929,0.000008810578],"about_ca_topic_score_codex":0.03314261,"about_ca_topic_score_gemma":0.067667626,"teacher_disagreement_score":0.03314261,"about_ca_system_score_codex":0.0006273181,"about_ca_system_score_gemma":0.0004982036,"threshold_uncertainty_score":0.06589943},"labels":[],"label_agreement":null},{"id":"W4320917069","doi":"10.18280/ijsdp.180126","title":"Influence of Experiential Marketing to Consumer Satisfaction and Repurchase Intentions: “Goreng” Taichan Restaurants as a Case Study","year":2023,"lang":"en","type":"article","venue":"International Journal of Sustainable Development and Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Experiential learning; Advertising; Psychology","score_opus":0.024293994248567343,"score_gpt":0.30405520985241946,"score_spread":0.27976121560385214,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4320917069","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99836224,0.00004138078,0.00010950357,0.00006065851,0.0000011730945,0.00001703482,0.0000050564877,0.00000103534,0.001401869],"genre_scores_gemma":[0.9993124,0.00009367922,0.00021212411,0.000018093178,0.000001912987,0.000013346252,0.000007939992,6.557475e-7,0.00033984502],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992957,0.00043946618,0.000022961382,0.000045126435,0.00007994966,0.00011680352],"domain_scores_gemma":[0.99810284,0.0011849083,0.00027857564,0.00007649959,0.00013311964,0.00022410328],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010481941,0.0002632559,0.00017204252,0.00061953685,0.0013535679,0.0013419681,0.0003634433,0.00052342657,0.0017095763],"category_scores_gemma":[0.0014044329,0.00014700221,0.00039576134,0.00062844163,0.00094481884,0.00055339176,0.00080562214,0.0006497394,0.00010061781],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00081610563,0.010204703,0.771161,0.0004917681,0.00015093903,0.028246759,0.108581506,0.0023494195,0.005056994,0.007446323,0.0011789335,0.06431556],"study_design_scores_gemma":[0.00009472701,0.003468344,0.73484606,0.00019683735,0.00022983205,0.004317945,0.22695014,0.015220325,0.0056419377,0.001302671,0.007637298,0.00009390517],"about_ca_topic_score_codex":0.0072541605,"about_ca_topic_score_gemma":0.010664111,"teacher_disagreement_score":0.0072541605,"about_ca_system_score_codex":0.0011518899,"about_ca_system_score_gemma":0.00093415903,"threshold_uncertainty_score":0.014423847},"labels":[],"label_agreement":null},{"id":"W4324143440","doi":"10.1108/ebr-11-2022-0224","title":"A primer on integrated generalized structured component analysis","year":2023,"lang":"en","type":"article","venue":"European Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":46,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Computer science; Component (thermodynamics); Context (archaeology); Structural equation modeling; Management science; Field (mathematics); Software; Data science; Empirical research; Data mining; Software engineering; Mathematics; Machine learning; Engineering; Statistics","score_opus":0.049098496178048526,"score_gpt":0.2775824293171807,"score_spread":0.22848393313913218,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4324143440","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00062835374,0.010935117,0.955188,0.0070497966,0.0012704928,0.00060495595,0.0007751327,0.0015918082,0.021956312],"genre_scores_gemma":[0.012818948,0.015192617,0.9567515,0.003164069,0.00096664595,0.0021422938,0.0010683882,0.0012576217,0.0066378303],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9828058,0.010891877,0.0011965826,0.0015721313,0.0032387725,0.00029488627],"domain_scores_gemma":[0.96794933,0.023637507,0.001072633,0.0030537318,0.0038721347,0.0004147308],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018871924,0.0018979098,0.001591989,0.0070160464,0.0011756468,0.0073999,0.0029830984,0.0030801732,0.021666972],"category_scores_gemma":[0.043312915,0.0013781624,0.002594273,0.010417891,0.0048033567,0.0069551286,0.0047992966,0.008113426,0.009482662],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003607905,0.000057560377,0.0011251267,0.0013952089,0.00012861787,0.00020668755,0.0026098455,0.003928535,0.0005708448,0.5849617,0.05977669,0.34520316],"study_design_scores_gemma":[0.000017124823,0.000067713,0.0011031087,0.0023373754,0.00003953972,0.0005168685,0.0008127865,0.00912223,0.00050942984,0.48819992,0.49718,0.00009392032],"about_ca_topic_score_codex":0.003681586,"about_ca_topic_score_gemma":0.0034921102,"teacher_disagreement_score":0.021666972,"about_ca_system_score_codex":0.002512338,"about_ca_system_score_gemma":0.0050754934,"threshold_uncertainty_score":0.099805415},"labels":[],"label_agreement":null},{"id":"W4327723522","doi":"10.1108/bij-09-2021-0563","title":"Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviews","year":2023,"lang":"en","type":"article","venue":"Benchmarking An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Marketing; Customer satisfaction; Service quality; Business; SERVQUAL; Sample (material); Service (business); Quality (philosophy); Advertising","score_opus":0.13201332337680802,"score_gpt":0.4078839945232618,"score_spread":0.2758706711464538,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4327723522","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99707794,0.00018696884,0.0006391935,0.000052047228,0.0000065517133,0.00011474073,0.00030625027,0.000015723504,0.0016005995],"genre_scores_gemma":[0.9982083,0.00013366381,0.0008133583,0.000025093355,0.000010633863,0.000090615344,0.00033023578,0.000007860212,0.00038028217],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9851804,0.0062959963,0.0020939172,0.00071902765,0.0052735615,0.00043712708],"domain_scores_gemma":[0.8437622,0.07295755,0.037861913,0.0034802798,0.03952454,0.0024134868],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.012276877,0.00026717468,0.00040490626,0.0027176891,0.00056590646,0.001905567,0.0003639759,0.00029527562,0.0010665089],"category_scores_gemma":[0.08303335,0.00017884659,0.0004955385,0.00300483,0.00048064574,0.0013896994,0.0007693076,0.00042749674,0.00037740506],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00026717575,0.00022439056,0.95169944,0.00033617558,0.00010355681,0.000117359465,0.0069547575,0.00027201153,0.0007215934,0.00013921318,0.0008111344,0.03835316],"study_design_scores_gemma":[0.000007194549,0.00064784766,0.9880624,0.00008949498,0.00005872628,0.00020841173,0.0068055564,0.0016248405,0.0008344853,0.000054623248,0.0015845076,0.000022060318],"about_ca_topic_score_codex":0.0047345757,"about_ca_topic_score_gemma":0.0062266043,"teacher_disagreement_score":0.012276877,"about_ca_system_score_codex":0.0011933168,"about_ca_system_score_gemma":0.0014352787,"threshold_uncertainty_score":0.0649271},"labels":[],"label_agreement":null},{"id":"W4327779045","doi":"10.5267/j.msl.2022.12.003","title":"Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review","year":2023,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Total quality management; Customer satisfaction; Quality (philosophy); Scopus; Patient satisfaction; Service quality; Health care; Quality management; Service (business); Knowledge management; Qualitative research; Process management; Business; Computer science; MEDLINE; Marketing","score_opus":0.06891156787815754,"score_gpt":0.34621065289363545,"score_spread":0.2772990850154779,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4327779045","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10187495,0.8182022,0.038013373,0.009036974,0.00091365515,0.019415524,0.00287716,0.000074538366,0.009591681],"genre_scores_gemma":[0.37613037,0.5380015,0.06607994,0.0025809158,0.0001487904,0.015122061,0.0005993777,0.000036741654,0.0013003019],"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","domain_scores_codex":[0.95508426,0.03151066,0.007321662,0.0007097329,0.0046908488,0.0006829259],"domain_scores_gemma":[0.91368634,0.06791308,0.0063158832,0.0014176816,0.010177869,0.0004891745],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.057024978,0.00089342514,0.00210341,0.014979282,0.0018525267,0.0027885786,0.0011479411,0.0009401266,0.0019936764],"category_scores_gemma":[0.0888849,0.0008215553,0.0029794078,0.014872134,0.0018537623,0.0036133085,0.0028058207,0.00075623393,0.00013974478],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00042638814,0.00019248939,0.0075590424,0.52275795,0.0024046989,0.00088618783,0.075490914,0.00090392877,0.002324269,0.008027742,0.0041754236,0.37485102],"study_design_scores_gemma":[0.0004585154,0.0015390666,0.010849861,0.7544629,0.009470156,0.0019027295,0.14001378,0.0009663286,0.0032792236,0.006105111,0.070723675,0.00022867501],"about_ca_topic_score_codex":0.00820516,"about_ca_topic_score_gemma":0.02154288,"teacher_disagreement_score":0.057024978,"about_ca_system_score_codex":0.007566377,"about_ca_system_score_gemma":0.030277595,"threshold_uncertainty_score":0.3015805},"labels":[],"label_agreement":null},{"id":"W4328025162","doi":"10.5267/j.uscm.2023.1.014","title":"The effect of social customer relationship management on customer loyalty in Saudi Arabia","year":2023,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Customer relationship management; Customer intelligence; Sample (material); Loyalty; Customer satisfaction; General partnership; Customer retention; Population; Customer advocacy; Customer equity; Customer delight; Customer value; Service quality; Service (business); Sociology","score_opus":0.02104185795055488,"score_gpt":0.2706293135707116,"score_spread":0.24958745562015675,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4328025162","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.995811,0.00023104943,0.000054871463,0.0002921371,0.0000054433262,0.000006722867,0.000009744452,0.0000016351421,0.003587359],"genre_scores_gemma":[0.99971133,0.00006293211,0.000030108917,0.000028586233,0.000003704864,0.0000015965377,0.0000053443337,3.9232333e-7,0.00015604988],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980977,0.0011370787,0.00008483759,0.00005815392,0.00034338966,0.0002788927],"domain_scores_gemma":[0.99066836,0.003379817,0.0024227744,0.00020234815,0.0019360979,0.0013906105],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014017699,0.00015782044,0.00013916021,0.00058096263,0.0008649316,0.0014634841,0.00024283337,0.0003517587,0.002431402],"category_scores_gemma":[0.0065266383,0.000077680794,0.00025395316,0.0005004382,0.0005353081,0.00053981785,0.0008649201,0.00047540024,0.0002292058],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00055116013,0.00078054884,0.9050175,0.00011858406,0.00020778061,0.0005410185,0.008021891,0.00045131528,0.0011254034,0.0019466378,0.00095872773,0.08027946],"study_design_scores_gemma":[0.000016839613,0.00046379125,0.9760966,0.00006323934,0.00008764938,0.0002550819,0.018555446,0.0013909055,0.00042806045,0.0003933961,0.0022286195,0.000020333575],"about_ca_topic_score_codex":0.011206787,"about_ca_topic_score_gemma":0.012730615,"teacher_disagreement_score":0.011206787,"about_ca_system_score_codex":0.0013122957,"about_ca_system_score_gemma":0.0012704185,"threshold_uncertainty_score":0.022283077},"labels":[],"label_agreement":null},{"id":"W4328095704","doi":"10.54691/bcpbm.v38i.4200","title":"Using RFM model to help mobile phone dealer to find their target customers in China","year":2023,"lang":"en","type":"article","venue":"BCP Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Beijing; Business; Phone; Advertising; Marketing; China; Mobile phone; Quarter (Canadian coin); Consumption (sociology); Telecommunications; Computer science; Geography","score_opus":0.04562344725184202,"score_gpt":0.28287472430746263,"score_spread":0.2372512770556206,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4328095704","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8860932,0.00048258653,0.06587515,0.0015120447,0.000051716852,0.00034689612,0.000789858,0.00075034716,0.0440981],"genre_scores_gemma":[0.97813064,0.0002401161,0.013644757,0.00008913745,0.000010701244,0.00015597334,0.0005077323,0.000030276804,0.0071906243],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9993674,0.00020235016,0.000034010056,0.00011106574,0.00016675614,0.000118419564],"domain_scores_gemma":[0.99958605,0.00015450368,0.000054640055,0.000027938035,0.00014867674,0.000028123877],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011818194,0.0005397214,0.00037412113,0.001483887,0.00055893575,0.0011362582,0.0009388456,0.00059751474,0.00506621],"category_scores_gemma":[0.0020766568,0.00021070559,0.00073165883,0.0010711679,0.00027018355,0.0011685013,0.00077802705,0.00032176706,0.0009087871],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000385078,0.00065512967,0.3491353,0.00037356443,0.000160741,0.0011300998,0.0033042657,0.23047486,0.0028492513,0.021658262,0.018029822,0.3718436],"study_design_scores_gemma":[0.00003444056,0.00017053307,0.05443942,0.000042470863,0.000072349205,0.00012252954,0.0013174614,0.93565077,0.0007156703,0.0028192818,0.0045749396,0.00004011339],"about_ca_topic_score_codex":0.09026817,"about_ca_topic_score_gemma":0.046346847,"teacher_disagreement_score":0.09026817,"about_ca_system_score_codex":0.0021787921,"about_ca_system_score_gemma":0.0023526924,"threshold_uncertainty_score":0.1794855},"labels":[],"label_agreement":null},{"id":"W4360882090","doi":"10.1108/ejm-02-2021-0099","title":"Marketing or methodology? Exposing the fallacies of PLS with simple demonstrations","year":2023,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":46,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Employment and Social Development Canada; Memorial University of Newfoundland","funders":"","keywords":"Originality; Marketing research; Computer science; Partial least squares regression; Scale (ratio); Value (mathematics); Equivalence (formal languages); Marketing; Simple linear regression; Data science; Management science; Regression analysis; Mathematics; Sociology; Qualitative research; Machine learning; Social science; Engineering; Business","score_opus":0.09979455839693051,"score_gpt":0.2900952606362572,"score_spread":0.19030070223932666,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4360882090","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":"methods","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.010811989,0.0058493307,0.7896782,0.1266392,0.0025819289,0.0004020828,0.00018904699,0.0010749483,0.062773295],"genre_scores_gemma":[0.37426695,0.007154364,0.5853016,0.015384644,0.0021564313,0.0018658593,0.0001237496,0.0008786977,0.012867706],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.88768107,0.091433525,0.0024132512,0.0040062615,0.013778716,0.00068729],"domain_scores_gemma":[0.7598613,0.19966069,0.0068098386,0.021905504,0.010932337,0.00083041505],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.11129784,0.001693946,0.0010778254,0.003347016,0.0031287964,0.013106498,0.0035832433,0.0045680846,0.00815127],"category_scores_gemma":[0.19375427,0.0010005712,0.0016084196,0.0040446436,0.03782519,0.017606402,0.007970063,0.010688018,0.0018665218],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000039935887,0.000039905204,0.0007894403,0.00045731844,0.000049874794,0.00014309681,0.00820814,0.0018923823,0.00027010083,0.93373394,0.008974373,0.045401458],"study_design_scores_gemma":[0.00004100686,0.000071960705,0.00037546255,0.0008873808,0.000023458153,0.00019829103,0.0027261886,0.009299911,0.0008547122,0.8992997,0.086169764,0.00005219569],"about_ca_topic_score_codex":0.0021186813,"about_ca_topic_score_gemma":0.001380519,"teacher_disagreement_score":0.88870215,"about_ca_system_score_codex":0.0046886336,"about_ca_system_score_gemma":0.0046538794,"threshold_uncertainty_score":0.58860624},"labels":[],"label_agreement":null},{"id":"W4362570151","doi":"10.1007/978-3-031-24687-6_158","title":"The Writing Is on the Wall: Using Computerized Text Analysis to Predict Customers’ Evaluation of Their Service Experience: An Abstract","year":2023,"lang":"en","type":"book-chapter","venue":"Developments in marketing science: proceedings of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Vancouver Community College","funders":"","keywords":"Psychology; Social media; Service (business); Interpretation (philosophy); Customer service; Computer science; Marketing; Business; World Wide Web","score_opus":0.07752282302178193,"score_gpt":0.32377789675753477,"score_spread":0.24625507373575284,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4362570151","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9189086,0.0041480074,0.03217245,0.0017886875,0.00051047397,0.00032498693,0.0026105293,0.0008932944,0.038642965],"genre_scores_gemma":[0.884037,0.004131115,0.050211072,0.0004793889,0.00049023196,0.00044482297,0.0043568737,0.00026228692,0.0555871],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9996885,0.0001157471,0.000021620888,0.000047233192,0.00011386299,0.000013147605],"domain_scores_gemma":[0.996075,0.0034048785,0.00013917348,0.000057069643,0.00026737407,0.00005648357],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00081730605,0.00048075,0.0002447587,0.0009518298,0.00027400628,0.0016958057,0.00038460194,0.00050680066,0.006486883],"category_scores_gemma":[0.0043754512,0.00018560055,0.00027291646,0.00097248825,0.00025770944,0.0013000817,0.00026701755,0.00050212897,0.0035159297],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005666591,0.0006341162,0.047669195,0.00026927458,0.00007668633,0.00017934816,0.0017225858,0.0015538093,0.010441253,0.00084666506,0.024189213,0.9118513],"study_design_scores_gemma":[0.00023976309,0.0024036535,0.6948414,0.00088634173,0.00046868678,0.001280895,0.0078077633,0.19411343,0.036611,0.0146084465,0.046452362,0.00028628614],"about_ca_topic_score_codex":0.0027559393,"about_ca_topic_score_gemma":0.0035502734,"teacher_disagreement_score":0.006486883,"about_ca_system_score_codex":0.00027926842,"about_ca_system_score_gemma":0.0003456944,"threshold_uncertainty_score":0.0217008},"labels":[],"label_agreement":null},{"id":"W4365455812","doi":"10.1111/ijcs.12939","title":"What drives customer engagement after a service failure? The moderating role of customer trust","year":2023,"lang":"en","type":"article","venue":"International Journal of Consumer Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Service recovery; Complaint; Business; Customer advocacy; Customer retention; Customer delight; Customer intelligence; Customer engagement; Service (business); Marketing; Customer to customer; Service quality; Customer satisfaction; Computer science; Political science","score_opus":0.03929880586186543,"score_gpt":0.3088011783886375,"score_spread":0.2695023725267721,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4365455812","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977531,0.000078913545,0.0002099492,0.0003591996,0.000009614306,0.000012288421,0.000018908462,0.0000038591197,0.0015542608],"genre_scores_gemma":[0.99973065,0.00002852086,0.00004135834,0.000025898176,0.0000032597964,0.0000054367338,0.000011334811,0.0000016000407,0.00015200474],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9957703,0.0021552092,0.00023381648,0.00029000358,0.0006279545,0.00092269504],"domain_scores_gemma":[0.9589371,0.024246892,0.009217153,0.0012375782,0.0023223455,0.0040390026],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030049842,0.00026160726,0.00048861105,0.0006615915,0.0013715593,0.003403334,0.0005399213,0.0010872476,0.007176793],"category_scores_gemma":[0.0288845,0.00021454401,0.0006398131,0.0007341296,0.0011536177,0.0013935852,0.0021001208,0.0020960134,0.0004402005],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040431478,0.00076532026,0.96587,0.00006596655,0.00016656375,0.0005229419,0.013085341,0.0003485835,0.00060002744,0.00091775873,0.00038594744,0.016867172],"study_design_scores_gemma":[0.0000135008195,0.00033037164,0.971999,0.00007082706,0.00008671138,0.00020982063,0.023805209,0.0017105987,0.0002832188,0.00070949085,0.00074858207,0.000032726228],"about_ca_topic_score_codex":0.0076292097,"about_ca_topic_score_gemma":0.007847175,"teacher_disagreement_score":0.0076292097,"about_ca_system_score_codex":0.001383978,"about_ca_system_score_gemma":0.0017172063,"threshold_uncertainty_score":0.02400875},"labels":[],"label_agreement":null},{"id":"W4367330885","doi":"10.1051/shsconf/202316302006","title":"“Can You Give Me A Five Star Please?” - How Human Interactions Influence Online Service Ratings","year":2023,"lang":"en","type":"article","venue":"SHS Web of Conferences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Affect (linguistics); Psychology; Service (business); Human interaction; Quality (philosophy); Service quality; Social psychology; Test (biology); Field (mathematics); Human services; Advertising; Marketing; Applied psychology; Business; Computer science; Human–computer interaction; Communication; Mathematics; Political science","score_opus":0.04561812750930575,"score_gpt":0.2939540210986491,"score_spread":0.24833589358934335,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4367330885","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9764182,0.00031947435,0.0012097886,0.0010550092,0.0000361748,0.000046144145,0.000095322095,0.000014714499,0.020805206],"genre_scores_gemma":[0.9981736,0.000095788455,0.0002540155,0.00011220111,0.000016371494,0.000011150428,0.000039512477,0.000009509711,0.0012877765],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99375373,0.0045833252,0.00020774311,0.00031651376,0.0008206336,0.0003180399],"domain_scores_gemma":[0.95145226,0.034653626,0.006182228,0.000983545,0.004099893,0.0026285334],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0044700177,0.00014535537,0.00024783966,0.0007648869,0.00071284326,0.0037648862,0.00024932998,0.0006565133,0.008442872],"category_scores_gemma":[0.035714034,0.00015732131,0.0004220866,0.0006182616,0.0010191222,0.0017793687,0.0007088475,0.001067976,0.0016114493],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006049848,0.00051111064,0.9194639,0.0001544708,0.00025420712,0.00025141714,0.020986466,0.00046995596,0.0014396452,0.002012595,0.003010081,0.050841283],"study_design_scores_gemma":[0.00001973758,0.00034221826,0.9750581,0.00007894256,0.00010009452,0.00021597829,0.015749317,0.0022828514,0.0005008431,0.0011068495,0.004492786,0.000052371077],"about_ca_topic_score_codex":0.0048366617,"about_ca_topic_score_gemma":0.0054681883,"teacher_disagreement_score":0.008442872,"about_ca_system_score_codex":0.00070511154,"about_ca_system_score_gemma":0.00042836013,"threshold_uncertainty_score":0.028244257},"labels":[],"label_agreement":null},{"id":"W4375930696","doi":"10.46568/gjmas.v3i3.90","title":"SERVICE QUALITY IMPACTS CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EMPIRICAL EVIDENCE FROM APPAREL INDUSTRY OF PAKISTAN)","year":2022,"lang":"en","type":"article","venue":"Global Journal for Management and Administrative Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Marketing; Customer delight; Customer retention; Customer advocacy; Service quality; Customer to customer; Clothing; Customer equity; Customer intelligence; Loyalty; Service (business); Advertising","score_opus":0.1565535581225083,"score_gpt":0.4121226079090938,"score_spread":0.25556904978658546,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4375930696","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9951199,0.00038387883,0.00006891179,0.00024969017,0.000008003118,0.000009347833,0.00011441857,0.0000022961133,0.004043683],"genre_scores_gemma":[0.99929416,0.00022857887,0.000044641987,0.000040457417,0.0000047101835,0.0000022679376,0.0000495481,6.5750834e-7,0.00033486602],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993024,0.00018928046,0.0000479593,0.000061562045,0.00020824783,0.00019050467],"domain_scores_gemma":[0.99395883,0.0029481116,0.0014204051,0.00009689615,0.0009960638,0.0005797391],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010278799,0.000175822,0.00017080648,0.0010311455,0.00090081093,0.0013694552,0.00027752647,0.00049232383,0.0067364248],"category_scores_gemma":[0.0034160889,0.00016243146,0.00046103288,0.0018634364,0.0007078997,0.000626527,0.0006808002,0.0007518191,0.00051146455],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025626022,0.0004404494,0.9651302,0.00020194206,0.00009628794,0.00037388087,0.0025203289,0.00019950641,0.0002654271,0.0008681069,0.001041921,0.028605707],"study_design_scores_gemma":[0.00001010713,0.0002810064,0.9936918,0.00008824954,0.00006505562,0.00013382923,0.0041441326,0.0003402013,0.00014613397,0.00016354544,0.00092831074,0.0000076055653],"about_ca_topic_score_codex":0.029320119,"about_ca_topic_score_gemma":0.03292819,"teacher_disagreement_score":0.029320119,"about_ca_system_score_codex":0.0009849145,"about_ca_system_score_gemma":0.0013053219,"threshold_uncertainty_score":0.058298945},"labels":[],"label_agreement":null},{"id":"W4376106839","doi":"10.1177/08404704231171006","title":"Perceptions of Service Climate in a Canadian healthcare system","year":2023,"lang":"en","type":"article","venue":"Healthcare Management Forum","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Calgary; University of Lethbridge","funders":"University of Lethbridge","keywords":"Healthcare service; Perception; Health care; Service (business); Business; Healthcare system; Service quality; Quality (philosophy); Nursing; Organisation climate; Public relations; Psychology; Marketing; Medicine; Political science","score_opus":0.027999578914292812,"score_gpt":0.28408705835389086,"score_spread":0.25608747943959803,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4376106839","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9932707,0.0001332862,0.000063379775,0.0012092886,0.000012137831,0.0000146765,0.000102407335,0.000004062083,0.0051900093],"genre_scores_gemma":[0.99911875,0.0001147148,0.000059161386,0.00024064214,0.000002766532,0.000004242887,0.00004642054,0.0000018578329,0.00041146038],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99701947,0.0005173289,0.000102001184,0.00014256057,0.0010975652,0.0011210073],"domain_scores_gemma":[0.9938599,0.00043475113,0.0008210842,0.00007712629,0.0021361203,0.0026710064],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020984195,0.00017869899,0.00027043506,0.0011093117,0.012396259,0.0033130161,0.00064823765,0.00046080988,0.0027234836],"category_scores_gemma":[0.0050447704,0.00020519718,0.00027027115,0.002444125,0.0027723205,0.0007431255,0.0022255066,0.0009899677,0.00014361617],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":true,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015894976,0.00015346492,0.77829975,0.00009631472,0.000042099982,0.00047029392,0.18238825,0.00040713302,0.0011009021,0.0019199239,0.0073986747,0.027564226],"study_design_scores_gemma":[0.000008599338,0.000101956335,0.78729135,0.00008044086,0.000009587768,0.00007911493,0.20334129,0.00046896783,0.00010325817,0.00019400645,0.008273824,0.00004761756],"about_ca_topic_score_codex":0.98588353,"about_ca_topic_score_gemma":0.9909151,"teacher_disagreement_score":0.9525495,"about_ca_system_score_codex":0.04745048,"about_ca_system_score_gemma":0.058371063,"threshold_uncertainty_score":0.34427893},"labels":[],"label_agreement":null},{"id":"W4377964741","doi":"10.1007/978-3-030-22767-8_1260","title":"Fast Growth Private Firms: The Power of Ethical Values and Trust in Enhancing Performance","year":2023,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"","keywords":"Power (physics); Business","score_opus":0.023232206513767954,"score_gpt":0.24070880773407735,"score_spread":0.2174766012203094,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4377964741","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.053464796,0.016604131,0.00775577,0.02840488,0.00039929696,0.00002893168,0.00002868004,0.000041246356,0.8932722],"genre_scores_gemma":[0.876975,0.008069642,0.002748569,0.0015097557,0.00023564199,0.000033083037,0.000018886998,0.000053141524,0.110356264],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9994023,0.0002577117,0.000011393112,0.00003208698,0.00021779831,0.000078682446],"domain_scores_gemma":[0.9980246,0.0014373641,0.00014501186,0.00010868284,0.00014665938,0.00013762954],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012372573,0.00019502854,0.00012181211,0.00034068356,0.0012999338,0.0079028485,0.00024141087,0.0016186206,0.0029347453],"category_scores_gemma":[0.0025599075,0.00017148141,0.00009562377,0.00075570546,0.0063367025,0.0049586464,0.0013393405,0.0030075011,0.00039183945],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000014475859,0.000028499971,0.0006117499,0.000025962687,0.0000039858683,0.00008059163,0.005391631,0.00033116873,0.00028739843,0.92322844,0.015297629,0.054698415],"study_design_scores_gemma":[0.000009422943,0.00003798859,0.00533411,0.00022178346,0.0000085241145,0.00015798582,0.0070842532,0.0013382317,0.00046575873,0.81402445,0.17129892,0.000018755243],"about_ca_topic_score_codex":0.002760115,"about_ca_topic_score_gemma":0.010027723,"teacher_disagreement_score":0.0079028485,"about_ca_system_score_codex":0.0024723855,"about_ca_system_score_gemma":0.0027757077,"threshold_uncertainty_score":0.017938495},"labels":[],"label_agreement":null},{"id":"W4378527427","doi":"10.1016/j.indmarman.2023.05.013","title":"Customer value-in-use monitoring in business markets: An investigation into its determinants and consequences","year":2023,"lang":"en","type":"article","venue":"Industrial Marketing Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Vancouver Island University; Colorado School of Mines","keywords":"Business; Moderation; Process management; Value (mathematics); Customer relationship management; Marketing; Process (computing); Computer science","score_opus":0.08412135428047088,"score_gpt":0.28849429840534285,"score_spread":0.20437294412487197,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4378527427","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99535877,0.00027112884,0.0004224426,0.00024417156,0.000007640056,0.000025343099,0.00005272202,0.000008183532,0.0036095942],"genre_scores_gemma":[0.99964917,0.000060665552,0.000089646936,0.000013591808,0.000005059189,0.000004272311,0.000017212356,0.0000023096236,0.00015815484],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99660987,0.0016372041,0.00016589779,0.00021420461,0.0010053515,0.00036747917],"domain_scores_gemma":[0.9158919,0.05599072,0.01846983,0.0015074508,0.0057161786,0.0024240217],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005277843,0.00029721597,0.00036023255,0.0022494423,0.0009895694,0.002770776,0.00092610816,0.0009844707,0.0021904598],"category_scores_gemma":[0.03502393,0.0003156135,0.0004567737,0.0035655554,0.0011151247,0.0026184244,0.0010255607,0.0015266257,0.0002289258],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011712524,0.00045713736,0.98785245,0.000013655906,0.00003010315,0.00007442271,0.0006043765,0.00028004378,0.0002485038,0.0009790328,0.000096872696,0.009246286],"study_design_scores_gemma":[0.0000029458042,0.00015316234,0.993316,0.000015854435,0.00003218271,0.00009810189,0.0016827353,0.0035643524,0.00031144713,0.00054617424,0.0002677332,0.000009288219],"about_ca_topic_score_codex":0.011710204,"about_ca_topic_score_gemma":0.015207426,"teacher_disagreement_score":0.011710204,"about_ca_system_score_codex":0.0015261663,"about_ca_system_score_gemma":0.0019799108,"threshold_uncertainty_score":0.02791226},"labels":[],"label_agreement":null},{"id":"W4379279853","doi":"10.1108/jhti-12-2022-0628","title":"Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure","year":2023,"lang":"en","type":"article","venue":"Journal of Hospitality and Tourism Insights","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph","funders":"","keywords":"Postponement; Attractiveness; Marketing; Business; IBM; Originality; Process (computing); Psychology; Computer science","score_opus":0.010296165095226162,"score_gpt":0.23426611784117826,"score_spread":0.2239699527459521,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4379279853","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989242,0.000041052015,0.00015828223,0.00004504947,0.0000028944958,0.00002085892,0.000030215462,0.0000020129173,0.0007754233],"genre_scores_gemma":[0.9991442,0.000049693786,0.00033472702,0.000029566738,0.0000044089884,0.000029884268,0.000058677073,0.0000020410196,0.00034680177],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998771,0.00048756975,0.00010281801,0.0001540258,0.0003121577,0.00017234022],"domain_scores_gemma":[0.9771652,0.014922577,0.004949175,0.00075770885,0.0010090767,0.0011961001],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017606725,0.00030054757,0.0003255289,0.0004732014,0.0006050556,0.0016947347,0.0003264563,0.0004798003,0.0065457243],"category_scores_gemma":[0.013168381,0.00020832717,0.0006962101,0.0005976269,0.0005219377,0.0009142739,0.0006608904,0.0011270891,0.00027854144],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011313397,0.002209135,0.9674538,0.00017909895,0.00017018392,0.00019330249,0.005121291,0.00027805712,0.0016328474,0.00065248925,0.00018879026,0.020789709],"study_design_scores_gemma":[0.000029714041,0.0008773082,0.9911184,0.000039030256,0.00013223589,0.000056516066,0.0043726787,0.0017897872,0.0007374573,0.0004524915,0.00037135844,0.000023093655],"about_ca_topic_score_codex":0.0049115825,"about_ca_topic_score_gemma":0.0069773016,"teacher_disagreement_score":0.0065457243,"about_ca_system_score_codex":0.000593878,"about_ca_system_score_gemma":0.0012556387,"threshold_uncertainty_score":0.021897614},"labels":[],"label_agreement":null},{"id":"W4379881446","doi":"10.1111/1911-3838.12339","title":"Service Recovery via Twitter: An Exploration of Responses to Consumer Complaints*","year":2023,"lang":"en","type":"article","venue":"Accounting Perspectives","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"Service recovery; Service (business); Casual; Complaint; Business; Marketing; Empathy; Customer satisfaction; Service guarantee; Service provider; Advertising; Computer science; Service design; Service quality; Psychology","score_opus":0.08878905193388605,"score_gpt":0.3205067404500997,"score_spread":0.23171768851621366,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4379881446","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9912922,0.000116916635,0.00082021503,0.0016704396,0.00003850717,0.0000783908,0.0010860872,0.00004672566,0.0048504015],"genre_scores_gemma":[0.9946843,0.00024424173,0.0013034879,0.0006913503,0.000068251786,0.00023655454,0.0009312517,0.000053020023,0.001787508],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.997924,0.0012010662,0.000119201424,0.00013973241,0.0003739683,0.00024203444],"domain_scores_gemma":[0.9847462,0.010974683,0.0022085072,0.00044805938,0.0012187383,0.00040377936],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019963963,0.00039055175,0.00029283296,0.0020623736,0.001913754,0.0021893596,0.00060837826,0.0012955372,0.0027848934],"category_scores_gemma":[0.0128300525,0.00022205296,0.00024226864,0.0028702288,0.0011736678,0.0034462647,0.0019727517,0.0010628778,0.0009886831],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00068696536,0.0002937169,0.24477845,0.00095415633,0.00006168,0.0027684812,0.6507505,0.000606678,0.007762006,0.0032453986,0.013486048,0.0746059],"study_design_scores_gemma":[0.00002821157,0.00021321884,0.24029876,0.00037455527,0.00004225739,0.0006443603,0.7023385,0.005481355,0.0025216348,0.0017931359,0.046146065,0.00011802259],"about_ca_topic_score_codex":0.005431707,"about_ca_topic_score_gemma":0.009194211,"teacher_disagreement_score":0.005431707,"about_ca_system_score_codex":0.0013284936,"about_ca_system_score_gemma":0.0006535162,"threshold_uncertainty_score":0.010800183},"labels":[],"label_agreement":null},{"id":"W4380905309","doi":"10.1504/ijhtm.2023.131519","title":"Intentional noncompliance: influencing employees' compliance decision in healthcare services","year":2023,"lang":"en","type":"article","venue":"International Journal of Healthcare Technology and Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; University of Winnipeg","funders":"","keywords":"Compliance (psychology); Context (archaeology); Health care; Interpersonal communication; Business; Service (business); Qualitative research; Psychology; Nursing; Knowledge management; Public relations; Marketing; Medicine; Social psychology; Computer science","score_opus":0.03510414989175411,"score_gpt":0.34027396532597065,"score_spread":0.30516981543421656,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4380905309","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99786586,0.000030063025,0.00045034027,0.00037089668,0.0000044715475,0.000012704648,0.000005927059,0.000005921528,0.0012537651],"genre_scores_gemma":[0.99964345,0.000014382176,0.00014363542,0.00007443837,0.0000015681529,0.000006162204,0.000005387312,0.0000024020408,0.00010854741],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.985775,0.009313057,0.0008750292,0.0005764974,0.0017342382,0.0017262248],"domain_scores_gemma":[0.9457313,0.037734725,0.009578514,0.0017041053,0.002479364,0.0027720355],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010951739,0.00021371305,0.00019174423,0.0005988965,0.001995322,0.0038922115,0.0005283293,0.0013275127,0.0018902421],"category_scores_gemma":[0.045288727,0.00027186752,0.00031514774,0.0004868655,0.0030558156,0.0013640787,0.0021757777,0.0017125672,0.0002519697],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00028101733,0.00080941827,0.6650305,0.00016884058,0.00007582075,0.0007748703,0.299058,0.00076703425,0.0029657648,0.0025281047,0.0008095488,0.02673112],"study_design_scores_gemma":[0.000030075984,0.00068096624,0.43980718,0.00022029813,0.000055554203,0.00036338624,0.54557896,0.0035023114,0.0016789185,0.0024194268,0.0055612195,0.00010168152],"about_ca_topic_score_codex":0.0056074485,"about_ca_topic_score_gemma":0.0067704627,"teacher_disagreement_score":0.010951739,"about_ca_system_score_codex":0.0017713803,"about_ca_system_score_gemma":0.0032892458,"threshold_uncertainty_score":0.057919025},"labels":[],"label_agreement":null},{"id":"W4384695924","doi":"10.1177/10946705231190018","title":"Improving How Clinicians Communicate With Patients: An Integrative Review and Framework","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Active listening; Nonverbal communication; Personalization; Service (business); Service provider; Psychology; Meaning (existential); Service delivery framework; Service design; Mental health; Quality (philosophy); Applied psychology; Knowledge management; Business; Computer science; Psychotherapist; Marketing; Communication","score_opus":0.11253322315441278,"score_gpt":0.3946310361049288,"score_spread":0.282097812950516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4384695924","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00011712257,0.99771523,0.00021628203,0.0014115713,0.00016593582,0.000027384438,0.000007931045,0.000003017796,0.00033552595],"genre_scores_gemma":[0.0021114543,0.995878,0.0008503179,0.00087351253,0.0001431999,0.00008461082,0.000010779118,0.0000019819165,0.00004610998],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.9893449,0.0058536544,0.0025482683,0.0006197021,0.0013240353,0.00030940014],"domain_scores_gemma":[0.9410026,0.050163243,0.0037516512,0.000598111,0.0040249205,0.0004595924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016706457,0.0014545767,0.0028677408,0.011177024,0.0013692179,0.0061926204,0.002661067,0.0035502547,0.0016146285],"category_scores_gemma":[0.035719935,0.0008854323,0.0021121898,0.01023214,0.0034051554,0.0073073804,0.0031242054,0.003634755,0.00046989069],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008630829,0.0001267496,0.0007879389,0.285527,0.00085325836,0.0001758702,0.0052719996,0.00058746524,0.00028689124,0.015840434,0.013746738,0.6767094],"study_design_scores_gemma":[0.00004685296,0.00026159364,0.0031884618,0.621857,0.0027535413,0.00095282204,0.00563179,0.00039717526,0.00030421134,0.009354075,0.3551317,0.000120765275],"about_ca_topic_score_codex":0.007194799,"about_ca_topic_score_gemma":0.016044091,"teacher_disagreement_score":0.016706457,"about_ca_system_score_codex":0.005649243,"about_ca_system_score_gemma":0.017732503,"threshold_uncertainty_score":0.08835322},"labels":[],"label_agreement":null},{"id":"W4384938621","doi":"10.1016/j.elerap.2023.101294","title":"How do you cope? Online medical consultation service uncertainty, coping strategies, and subsequent payment","year":2023,"lang":"en","type":"article","venue":"Electronic Commerce Research and Applications","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"National Natural Science Foundation of China; China Association for Science and Technology","keywords":"Coping (psychology); Payment; Contextualization; Business; Service provider; Marketing; Service (business); Psychology; Computer science; Clinical psychology; Finance","score_opus":0.07172197153926298,"score_gpt":0.3614631115359854,"score_spread":0.28974113999672246,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4384938621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9894672,0.0005958103,0.00008482696,0.006072798,0.00006704109,0.000019166517,0.000059816957,0.0000045674838,0.0036288954],"genre_scores_gemma":[0.99822575,0.00026324083,0.00008447095,0.0008489231,0.00004692799,0.000011522275,0.000036999252,0.0000029511248,0.00047921974],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99843377,0.00065457553,0.00008286506,0.00008530596,0.0003177512,0.00042574445],"domain_scores_gemma":[0.98344433,0.0072390423,0.004909775,0.00037723075,0.0006965019,0.0033331001],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022163263,0.00019656836,0.00028396375,0.00064275257,0.0015221678,0.0039289715,0.00061838655,0.0025328586,0.005702954],"category_scores_gemma":[0.030659148,0.0002832456,0.00046804154,0.0007157224,0.0013000508,0.0019496174,0.0012548706,0.002936455,0.00061932404],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010446099,0.0040829717,0.8812591,0.00012138198,0.00051274535,0.0009388188,0.035139546,0.0006066753,0.00068414473,0.0026088052,0.0065252143,0.06647599],"study_design_scores_gemma":[0.00009697871,0.00042994684,0.9113915,0.00014651114,0.0001305194,0.0006307797,0.07989437,0.0013965766,0.00015565657,0.0028149704,0.002830715,0.00008140913],"about_ca_topic_score_codex":0.0068307673,"about_ca_topic_score_gemma":0.010489106,"teacher_disagreement_score":0.0068307673,"about_ca_system_score_codex":0.0010441277,"about_ca_system_score_gemma":0.0014375582,"threshold_uncertainty_score":0.019078255},"labels":[],"label_agreement":null},{"id":"W4385009630","doi":"10.5937/turpos0-44443","title":"The influence of a hotel room experience and loyalty recognition of guests by employees on overall guest satisfaction in IHG hotels","year":2023,"lang":"en","type":"article","venue":"Turisticko poslovanje","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Hotel Dieu Hospital","funders":"","keywords":"Loyalty; Customer satisfaction; Product (mathematics); Affect (linguistics); Marketing; Feeling; Loyalty business model; Psychology; Business; Customer experience; Advertising; Social psychology; Service quality; Service (business)","score_opus":0.0221464918543374,"score_gpt":0.2636834477653261,"score_spread":0.2415369559109887,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4385009630","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99884546,0.00021151341,0.000027189868,0.00003641117,0.00000630276,0.0000031352986,0.000028312383,0.0000011957292,0.0008404092],"genre_scores_gemma":[0.9996025,0.00007944528,0.000020979356,0.000013153623,0.0000066369043,0.0000021214116,0.000030623072,7.864014e-7,0.00024378419],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99926573,0.00025004937,0.000063808664,0.000057927442,0.00020817644,0.00015416986],"domain_scores_gemma":[0.99663264,0.0012244014,0.0007358521,0.00007182508,0.0005365843,0.0007987196],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00070006767,0.00012282311,0.00020148215,0.00045588572,0.00031169294,0.00090294896,0.00014431545,0.00024002099,0.0021835028],"category_scores_gemma":[0.0034252456,0.000071090886,0.000508685,0.0004307022,0.0002532923,0.00024801103,0.00035965914,0.00039128872,0.00020113184],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00046917776,0.00025494088,0.98337144,0.00006865692,0.0001141672,0.00019210664,0.0013843194,0.0000700337,0.0006262317,0.000057998546,0.0002040737,0.013186857],"study_design_scores_gemma":[0.00000168692,0.00019879223,0.9975828,0.000009869495,0.000025940019,0.00007201604,0.0018124966,0.000060040387,0.00008077422,0.000011205095,0.00013992396,0.0000043583627],"about_ca_topic_score_codex":0.004412109,"about_ca_topic_score_gemma":0.006170483,"teacher_disagreement_score":0.004412109,"about_ca_system_score_codex":0.00028749474,"about_ca_system_score_gemma":0.00042112163,"threshold_uncertainty_score":0.00877285},"labels":[],"label_agreement":null},{"id":"W4385380930","doi":"10.1177/14705958231191053","title":"Informal interorganizational business relationships, satisfaction, and firm performance: Case of Arab Maghreb countries","year":2023,"lang":"en","type":"article","venue":"International Journal of Cross Cultural Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Reciprocity (cultural anthropology); Business; Affection; Procurement; Structural equation modeling; Marketing; Psychology; Social psychology","score_opus":0.02768219029656808,"score_gpt":0.2969473244315135,"score_spread":0.2692651341349454,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4385380930","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993635,0.00005497817,0.000018753017,0.000056219655,0.0000010394449,0.0000029198475,0.00000789574,2.445458e-7,0.000494462],"genre_scores_gemma":[0.99977714,0.000068682806,0.000025622165,0.000013609736,0.000002194718,0.00000269852,0.000010808542,1.9208095e-7,0.0000989926],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992101,0.00043170952,0.00003238371,0.000040998108,0.000061007708,0.00022373546],"domain_scores_gemma":[0.99717665,0.0011344055,0.0009010999,0.00010285379,0.00028836486,0.00039658943],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013666436,0.00022754267,0.00022315962,0.0012128737,0.0014188604,0.0015371594,0.00026301428,0.00044472553,0.0013903957],"category_scores_gemma":[0.0020153327,0.000113691385,0.00021283072,0.0014145324,0.0010262433,0.0006358257,0.0010919102,0.00051281194,0.000096835756],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008583123,0.0002796778,0.96304905,0.00005895151,0.000051523126,0.0033574926,0.019472852,0.00040066752,0.00032114063,0.0012056603,0.00030448247,0.011412655],"study_design_scores_gemma":[0.000012431829,0.00015967787,0.8804336,0.00008818166,0.00004422118,0.00065584126,0.115259595,0.0011003241,0.0001930441,0.0002465841,0.0017918036,0.000014669637],"about_ca_topic_score_codex":0.03151377,"about_ca_topic_score_gemma":0.03862792,"teacher_disagreement_score":0.03151377,"about_ca_system_score_codex":0.0012211709,"about_ca_system_score_gemma":0.0008966919,"threshold_uncertainty_score":0.062660694},"labels":[],"label_agreement":null},{"id":"W4385878144","doi":"10.1080/08974438.2023.2246960","title":"The Negative Impacts of Trust in Long-Term Agri-Food Business Relationships","year":2023,"lang":"en","type":"article","venue":"Journal of International Food & Agribusiness Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Guelph","funders":"Ontario Ministry of Agriculture, Food and Rural Affairs","keywords":"Term (time); Business; Natural resource economics; Industrial organization; Marketing; Economics","score_opus":0.03230523844911531,"score_gpt":0.26740840450136777,"score_spread":0.23510316605225245,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4385878144","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9654538,0.00096385874,0.001533639,0.003652788,0.00006253729,0.000027584945,0.000038677797,0.000015299327,0.02825178],"genre_scores_gemma":[0.99927527,0.00015372588,0.00007855931,0.00008236133,0.000007858797,0.000005278648,0.0000064716446,0.0000021057572,0.00038837126],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98540616,0.007581094,0.0007333091,0.000559768,0.0035375021,0.0021821696],"domain_scores_gemma":[0.9144801,0.03503431,0.02582205,0.0032371634,0.009266929,0.012159489],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008413332,0.0002187412,0.00039850833,0.0010774389,0.0057190424,0.0057936343,0.0007162249,0.0012020717,0.0047057318],"category_scores_gemma":[0.03497888,0.00033688743,0.00037286515,0.0012630143,0.006641403,0.0034797632,0.0053413706,0.002465363,0.00036340658],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009805063,0.00078016386,0.6798721,0.0005939865,0.00040763267,0.0049093165,0.13431981,0.0019302088,0.002510939,0.046977025,0.0048190467,0.12189928],"study_design_scores_gemma":[0.000081092374,0.00086205767,0.69791037,0.00071711576,0.00022942793,0.0029931234,0.23380753,0.004233135,0.0010749769,0.03206317,0.025807958,0.00022009079],"about_ca_topic_score_codex":0.019267697,"about_ca_topic_score_gemma":0.021994574,"teacher_disagreement_score":0.019267697,"about_ca_system_score_codex":0.007421509,"about_ca_system_score_gemma":0.0054093446,"threshold_uncertainty_score":0.053847075},"labels":[],"label_agreement":null},{"id":"W4386014996","doi":"10.5267/j.ijdns.2023.6.016","title":"Emerging trends in data analysis in enhancing brand resonance in private universities: the role of university-specific servitization experiences and asset specificity","year":2023,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Optimal distinctiveness theory; Asset (computer security); Intangible asset; Value (mathematics); Higher education; Loyalty; Competition (biology); Marketing; Business; Psychology; Public relations; Sociology; Political science; Social psychology; Economics; Economic growth; Finance","score_opus":0.03144426730579141,"score_gpt":0.28984996299166965,"score_spread":0.25840569568587823,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4386014996","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97731894,0.0030231753,0.0030058913,0.006305713,0.000044907447,0.000028637998,0.0002559478,0.000019987874,0.009996903],"genre_scores_gemma":[0.9959281,0.001133692,0.0016685543,0.00036278213,0.000053786775,0.000018411572,0.0001227804,0.000011343084,0.0007006029],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99379057,0.0031351657,0.00040158312,0.0007270556,0.0014829189,0.00046271575],"domain_scores_gemma":[0.93746024,0.04356573,0.008197855,0.0028827556,0.00584701,0.0020464757],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0122219175,0.0001585795,0.00030041923,0.0033324885,0.0009895882,0.004512945,0.0007271708,0.0009580028,0.002646562],"category_scores_gemma":[0.026791397,0.00022566451,0.00041608617,0.0061361254,0.0025468937,0.0042863353,0.0017231446,0.0009386141,0.00024671154],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00027367932,0.00038116635,0.7508776,0.00082334597,0.00010005395,0.0002706062,0.036183186,0.00046436006,0.0020092041,0.014154017,0.002031057,0.19243176],"study_design_scores_gemma":[0.0000066634157,0.00014237192,0.9130776,0.00032708413,0.000028620278,0.00037898702,0.06392605,0.0022466865,0.0011022469,0.0047979364,0.01393016,0.000035601126],"about_ca_topic_score_codex":0.0045764917,"about_ca_topic_score_gemma":0.010961955,"teacher_disagreement_score":0.0122219175,"about_ca_system_score_codex":0.0023287393,"about_ca_system_score_gemma":0.0016167706,"threshold_uncertainty_score":0.06463647},"labels":[],"label_agreement":null},{"id":"W4386038896","doi":"10.1109/icebe55470.2022.00038","title":"An approach to evaluate customer satisfaction and loyalty using soft skills and logistics factors","year":2022,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Seneca Polytechnic","funders":"","keywords":"Customer satisfaction; Loyalty business model; Loyalty; Marketing; Business; Psychology; Service quality","score_opus":0.048076965379044996,"score_gpt":0.29238892676462885,"score_spread":0.24431196138558386,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4386038896","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8675103,0.000834888,0.081276715,0.00062084326,0.0001590192,0.0020370884,0.0011797323,0.0002828275,0.04609849],"genre_scores_gemma":[0.95668375,0.0003048359,0.03755515,0.00021635239,0.00005068204,0.0015046907,0.00049275,0.000022078531,0.0031697873],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9930107,0.0034433021,0.0007205538,0.00026860985,0.0022551834,0.00030157703],"domain_scores_gemma":[0.9900205,0.0047596856,0.0016084481,0.00034144285,0.0028513616,0.0004185698],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00543257,0.0008424677,0.0006456253,0.0073581836,0.0007551019,0.0018793788,0.000632205,0.00084085244,0.0041542547],"category_scores_gemma":[0.009878489,0.00022019866,0.0011528549,0.0053381315,0.0006998369,0.0016740224,0.0012461038,0.001201156,0.0006576283],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013909105,0.0025748466,0.6538079,0.0011534386,0.00070107955,0.00020382654,0.0042203562,0.0035530338,0.009782438,0.011485988,0.0025736263,0.30855253],"study_design_scores_gemma":[0.00018938174,0.012794929,0.8622719,0.0006787349,0.00065293815,0.0009096286,0.023209658,0.052243434,0.020097373,0.012597504,0.014014546,0.0003399361],"about_ca_topic_score_codex":0.0016907115,"about_ca_topic_score_gemma":0.002458324,"teacher_disagreement_score":0.0073581836,"about_ca_system_score_codex":0.00089029415,"about_ca_system_score_gemma":0.00091936707,"threshold_uncertainty_score":0.028730571},"labels":[],"label_agreement":null},{"id":"W4386626042","doi":"10.1007/s13162-023-00261-7","title":"A resource-based perspective on customer engagement behaviors: A typology, conceptual framework, and research avenues","year":2023,"lang":"en","type":"article","venue":"AMS Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Typology; Perspective (graphical); Customer engagement; Resource (disambiguation); Perception; Value (mathematics); Marketing; Business; Knowledge management; Conceptual framework; Customer value; Psychology; Computer science; Sociology; Economics; Artificial intelligence; Microeconomics; World Wide Web","score_opus":0.14485749731742512,"score_gpt":0.4083983085957645,"score_spread":0.2635408112783394,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4386626042","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008630801,0.9368415,0.0057363734,0.03125437,0.0007881133,0.00006415506,0.00011945643,0.000011382161,0.016553903],"genre_scores_gemma":[0.15502533,0.8311573,0.0058748196,0.005072374,0.001245238,0.00021533117,0.00017156666,0.000013713301,0.0012243818],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99328256,0.003864468,0.0006057846,0.0005601579,0.0012980871,0.00038889688],"domain_scores_gemma":[0.97069067,0.023648782,0.0015918814,0.00046898608,0.003197887,0.00040178557],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010322681,0.0006812162,0.0014724398,0.011112441,0.0013894686,0.007519049,0.0018221032,0.0021296132,0.0029478888],"category_scores_gemma":[0.014847815,0.0002844949,0.001128761,0.015019113,0.005654426,0.008482291,0.0019769883,0.0037751677,0.00036601097],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008575093,0.00013328363,0.01020747,0.015641047,0.00034082396,0.00024110186,0.0062735532,0.00080322236,0.0004264826,0.5573417,0.013450753,0.39505473],"study_design_scores_gemma":[0.000051384057,0.00047703664,0.036743738,0.062182575,0.0008742895,0.0022476225,0.034551628,0.00312421,0.0006635127,0.23830773,0.62061936,0.00015689476],"about_ca_topic_score_codex":0.007117768,"about_ca_topic_score_gemma":0.010114463,"teacher_disagreement_score":0.011112441,"about_ca_system_score_codex":0.0056367745,"about_ca_system_score_gemma":0.008764154,"threshold_uncertainty_score":0.054592192},"labels":[],"label_agreement":null},{"id":"W4386742062","doi":"10.5267/j.dsl.2023.6.003","title":"The effect of customer relationship management (CRM) on business profitability in Jordanian logistics industries: The mediating role of customer satisfaction","year":2023,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Profitability index; Customer satisfaction; Customer retention; Customer profitability; Marketing; Customer to customer; Customer equity; Customer relationship management; Customer advocacy; Structural equation modeling; Customer intelligence; Industrial organization; Service quality; Computer science; Finance","score_opus":0.02956585584355701,"score_gpt":0.29139075188388475,"score_spread":0.2618248960403277,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4386742062","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99168795,0.00037051947,0.00032173918,0.0007477796,0.000009536909,0.00001568608,0.00004329059,0.000007923652,0.0067955432],"genre_scores_gemma":[0.9988869,0.00027832136,0.00017733665,0.00009089435,0.000010212779,0.000007997669,0.000030779072,0.000002294458,0.0005152986],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99843985,0.0007980215,0.00007328017,0.00011906792,0.00029976064,0.0002699574],"domain_scores_gemma":[0.992246,0.0037475242,0.0015856246,0.00013823781,0.001438726,0.0008440317],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016798658,0.00038026026,0.00031265098,0.00096913544,0.00083906244,0.0020591384,0.00039465688,0.0006127876,0.004234904],"category_scores_gemma":[0.0052506686,0.0001868312,0.00039903313,0.0009916839,0.0009095823,0.0010462278,0.0011862044,0.0009749109,0.0005003375],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036226748,0.0007951796,0.9052846,0.00022135275,0.0001795048,0.00081810635,0.0060056774,0.0008910572,0.0012789065,0.0034986772,0.0013873761,0.079277314],"study_design_scores_gemma":[0.000021322061,0.0004822949,0.9809357,0.0001440282,0.00012113456,0.00028211428,0.011583758,0.0023678632,0.0008932231,0.0011958244,0.0019485651,0.00002424769],"about_ca_topic_score_codex":0.0072887396,"about_ca_topic_score_gemma":0.00777364,"teacher_disagreement_score":0.0072887396,"about_ca_system_score_codex":0.00096399355,"about_ca_system_score_gemma":0.0033259385,"threshold_uncertainty_score":0.014492631},"labels":[],"label_agreement":null},{"id":"W4387038050","doi":"10.1007/s11628-023-00542-y","title":"What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective","year":2023,"lang":"en","type":"article","venue":"Service Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Dalhousie University","funders":"National Natural Science Foundation of China","keywords":"Affordance; Continuance; Perspective (graphical); Psychology; Dual (grammatical number); Live streaming; Loyalty; Advertising; Social psychology; Computer science; Multimedia; Cognitive psychology; Business; Marketing; Art","score_opus":0.029147966756905445,"score_gpt":0.2687821038294092,"score_spread":0.23963413707250375,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387038050","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8777237,0.0007219148,0.0013733945,0.0077227373,0.00025798712,0.000031870786,0.00025664482,0.000059435017,0.11185226],"genre_scores_gemma":[0.9952592,0.00021937449,0.00031243666,0.00054675183,0.00010057326,0.0000066879884,0.00008439052,0.000036744914,0.0034338075],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99936527,0.00027461202,0.0000134081965,0.000066966466,0.00009341261,0.00018627149],"domain_scores_gemma":[0.9973743,0.0009925596,0.0004848505,0.00012392744,0.00023411764,0.0007902985],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00078994234,0.00019735788,0.00018159862,0.0006908973,0.001648987,0.0061936155,0.00054900016,0.0017166114,0.011836261],"category_scores_gemma":[0.0059342077,0.000173639,0.00026620107,0.00057439436,0.0023362972,0.00510325,0.0017098425,0.0011138167,0.00076541264],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013164694,0.0005385641,0.3117912,0.00040605254,0.00016408204,0.003862859,0.5169447,0.00044457673,0.0066679707,0.060037956,0.02495704,0.07286858],"study_design_scores_gemma":[0.000039256294,0.00028393048,0.17299077,0.00022542357,0.00009250448,0.0011870438,0.71802235,0.0008975231,0.0007445416,0.015190184,0.09023068,0.00009576702],"about_ca_topic_score_codex":0.009455099,"about_ca_topic_score_gemma":0.017509583,"teacher_disagreement_score":0.011836261,"about_ca_system_score_codex":0.0007911552,"about_ca_system_score_gemma":0.0004956751,"threshold_uncertainty_score":0.03959626},"labels":[],"label_agreement":null},{"id":"W4387055456","doi":"10.32782/mer.2023.101.06","title":"PROBLEM AREA DIFFERENCES IN THE CONCEPTS OF CUSTOMER CENTRICITY AND CUSTOMER ORIENTATION","year":2023,"lang":"en","type":"article","venue":"Mechanism of an economic regulation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Scopus; Focus (optics); Sample (material); Scientific literature; Computer science; Interpretation (philosophy); Data science; Knowledge management; Information retrieval; Political science","score_opus":0.031760613117348804,"score_gpt":0.2571128293940016,"score_spread":0.2253522162766528,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387055456","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.34733367,0.16157548,0.18937555,0.08836291,0.004398504,0.0016066602,0.0030349314,0.00030146763,0.20401083],"genre_scores_gemma":[0.91709214,0.024583403,0.042796977,0.0061298385,0.0021301676,0.0016400567,0.00089547044,0.0001584073,0.004573539],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.94909066,0.026633378,0.005105035,0.00519692,0.012798281,0.0011756639],"domain_scores_gemma":[0.7903423,0.17673276,0.0146381995,0.0043030195,0.012825057,0.0011586999],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.035233222,0.0005842118,0.0011421286,0.0100242775,0.0015005443,0.0096363,0.0024145872,0.002226856,0.0054800333],"category_scores_gemma":[0.09357057,0.00033755804,0.0009900079,0.022698471,0.01051087,0.010210529,0.0043736715,0.002915459,0.0007531339],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031454675,0.00012064934,0.023571024,0.007834311,0.00027370924,0.0005392282,0.053013295,0.00064441224,0.0010665514,0.6296782,0.007828862,0.2751152],"study_design_scores_gemma":[0.000087685716,0.00020462339,0.075357676,0.00609034,0.00024443335,0.0022958457,0.077726595,0.0019813222,0.0012894263,0.6841057,0.15045889,0.00015751025],"about_ca_topic_score_codex":0.0019318609,"about_ca_topic_score_gemma":0.0012954343,"teacher_disagreement_score":0.035233222,"about_ca_system_score_codex":0.004939834,"about_ca_system_score_gemma":0.005170637,"threshold_uncertainty_score":0.1863333},"labels":[],"label_agreement":null},{"id":"W4387110003","doi":"10.4236/ti.2023.144015","title":"The Influence of Food Truck Service Quality Perceptions on Word of Mouth and Customer Loyalty among Malaysian Food Truck Customers","year":2023,"lang":"en","type":"article","venue":"Technology and Investment","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Word of mouth; Loyalty business model; Service quality; Truck; Loyalty; Service (business); Quality (philosophy); Advertising; Engineering","score_opus":0.0227641185263851,"score_gpt":0.25585383172114085,"score_spread":0.23308971319475574,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387110003","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991567,0.000053379696,0.000019214947,0.000067135355,0.0000020692955,0.0000038911235,0.000015364323,6.16359e-7,0.00068166223],"genre_scores_gemma":[0.9995852,0.00006424441,0.0000435944,0.00003193507,0.0000018525349,0.000004278341,0.000017637767,7.001031e-7,0.00025052513],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991973,0.00027962495,0.000072680865,0.000068150366,0.00021594373,0.00016631233],"domain_scores_gemma":[0.9969957,0.0010959621,0.000909366,0.000077869365,0.000502837,0.00041831157],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011557015,0.00015357338,0.00024298877,0.00043422592,0.0006006967,0.0016760255,0.00022900352,0.00051018887,0.0028147856],"category_scores_gemma":[0.0038882259,0.00018594772,0.00034339147,0.0004454918,0.0006255279,0.0008035405,0.0006746057,0.00090486434,0.0002737906],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016731846,0.00030100183,0.9624122,0.00010473648,0.000043060445,0.00040054883,0.022182655,0.00008721832,0.0009909114,0.00029851022,0.00041476398,0.012597051],"study_design_scores_gemma":[0.0000038024386,0.00025414707,0.95591366,0.000059475893,0.000025231831,0.00024529398,0.04211332,0.0004563858,0.00019364385,0.00009615172,0.00061788404,0.000020984638],"about_ca_topic_score_codex":0.011040824,"about_ca_topic_score_gemma":0.014249801,"teacher_disagreement_score":0.011040824,"about_ca_system_score_codex":0.000546226,"about_ca_system_score_gemma":0.0007162925,"threshold_uncertainty_score":0.021953166},"labels":[],"label_agreement":null},{"id":"W4387215505","doi":"10.1080/0965254x.2023.2256738","title":"Beyond surveys: leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommend","year":2023,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Quality (philosophy); Service quality; Service (business); Order (exchange); Business; Competitive advantage; Marketing; Revenue; Key (lock); Knowledge management; Process management; Computer science","score_opus":0.11654785391216053,"score_gpt":0.3607896867096245,"score_spread":0.24424183279746398,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387215505","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7323741,0.00537336,0.17960195,0.004088416,0.0011186764,0.008626085,0.030532524,0.006262466,0.032022547],"genre_scores_gemma":[0.7301502,0.002102771,0.24007826,0.0011208304,0.00085762906,0.0037532218,0.013192518,0.00046221027,0.0082823485],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.97182715,0.018341172,0.0025344852,0.0019853015,0.0049099186,0.000402004],"domain_scores_gemma":[0.7676223,0.15577482,0.02471869,0.012084445,0.03818598,0.001613749],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.019492622,0.0009754592,0.0008927436,0.009607497,0.00054418034,0.004547141,0.0008046792,0.0006939327,0.003047177],"category_scores_gemma":[0.11634373,0.00031018318,0.0005523165,0.006474038,0.00040112066,0.0037361002,0.0013655169,0.00077625376,0.0028120058],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008457966,0.0007511885,0.08873045,0.005397592,0.0005714566,0.00040700947,0.012615319,0.0018728211,0.014416178,0.0013682697,0.029132707,0.84389126],"study_design_scores_gemma":[0.00044769523,0.0039208983,0.54284835,0.0046289465,0.001315034,0.0013772623,0.037482474,0.14622636,0.0412121,0.02287039,0.19664454,0.0010259071],"about_ca_topic_score_codex":0.0028343431,"about_ca_topic_score_gemma":0.007725129,"teacher_disagreement_score":0.019492622,"about_ca_system_score_codex":0.0006089131,"about_ca_system_score_gemma":0.0017554123,"threshold_uncertainty_score":0.10308808},"labels":[],"label_agreement":null},{"id":"W4387526457","doi":"10.1108/imr-09-2022-0203","title":"Omnichannel management capabilities in international marketing: the effects of word of mouth on customer engagement and customer equity","year":2023,"lang":"en","type":"article","venue":"International Marketing Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"George Brown College","funders":"","keywords":"Omnichannel; Marketing; Word of mouth; Customer equity; Business; Customer engagement; Brand equity; Structural equation modeling; Nomological network; Customer relationship management; Relationship marketing; Customer retention; Advertising; Service (business); Marketing management; Service quality; Computer science; Social media","score_opus":0.033415567314506824,"score_gpt":0.30463734323688946,"score_spread":0.2712217759223826,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387526457","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9786245,0.0012968685,0.0009914977,0.0007895611,0.000016860633,0.000052930147,0.000022003524,0.000005849473,0.018199814],"genre_scores_gemma":[0.9991371,0.00023925524,0.00020787172,0.000062319246,0.000009296,0.000011220123,0.000006327356,0.0000017902667,0.00032487983],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99630487,0.0022996885,0.00018403553,0.00024776807,0.00063358067,0.0003299709],"domain_scores_gemma":[0.97636783,0.012282571,0.007896987,0.0005579463,0.0012138438,0.0016807403],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004219733,0.00022826322,0.00026101308,0.0011874088,0.00064106926,0.0036700482,0.00029402412,0.00054090715,0.004616414],"category_scores_gemma":[0.017310904,0.00013339889,0.00035022435,0.0013156696,0.0014750698,0.0024819756,0.002777901,0.00083397655,0.00021735203],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00062615867,0.00091984356,0.76546586,0.00077209465,0.0002980954,0.0006530992,0.021710394,0.0010880359,0.0027233849,0.022847753,0.001115816,0.18177947],"study_design_scores_gemma":[0.00002915387,0.000662801,0.95431745,0.000553496,0.0001760989,0.00029080105,0.026896587,0.0024465332,0.0009649502,0.007312798,0.006306185,0.000043238186],"about_ca_topic_score_codex":0.002229918,"about_ca_topic_score_gemma":0.0024128603,"teacher_disagreement_score":0.004616414,"about_ca_system_score_codex":0.0010285557,"about_ca_system_score_gemma":0.0014252736,"threshold_uncertainty_score":0.022316337},"labels":[],"label_agreement":null},{"id":"W4387881271","doi":"10.61306/jnastek.v3i4.107","title":"Pengelompokan Tamu Hotel Dengan Menggunakan Metode K-Means Clustering","year":2023,"lang":"en","type":"article","venue":"Jurnal Nasional Teknologi Komputer","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Cluster analysis; Service (business); Business; Marketing; Resource (disambiguation); Computer science; Artificial intelligence","score_opus":0.0448347600490642,"score_gpt":0.26927977085490185,"score_spread":0.22444501080583765,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4387881271","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.122206934,0.0047384454,0.8426499,0.00092584797,0.00044727465,0.0004407224,0.001724372,0.0017430751,0.02512352],"genre_scores_gemma":[0.56435865,0.0041156984,0.41033998,0.00015147502,0.00015554007,0.0005847944,0.0024610977,0.00036157045,0.017471196],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99873024,0.00028888628,0.00010701758,0.00041226856,0.0003358628,0.00012567757],"domain_scores_gemma":[0.9989687,0.00036956972,0.00008363339,0.00010412603,0.00041589368,0.000058099187],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013299957,0.001089141,0.0010101526,0.002245704,0.0014177772,0.003411803,0.0009838593,0.0008084487,0.0069014393],"category_scores_gemma":[0.0025963553,0.000543544,0.0012529321,0.0032032612,0.0006425887,0.0024427348,0.0011403104,0.0009423273,0.002340924],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006716866,0.00027644864,0.01797501,0.00239384,0.00035242207,0.00045063268,0.0026397386,0.101895325,0.018943593,0.026299758,0.011948027,0.8161535],"study_design_scores_gemma":[0.00010709996,0.00053457264,0.042177066,0.00080314477,0.00038039713,0.0014303164,0.006894306,0.75932074,0.036529746,0.048307385,0.10300253,0.0005126482],"about_ca_topic_score_codex":0.01023175,"about_ca_topic_score_gemma":0.00866757,"teacher_disagreement_score":0.01023175,"about_ca_system_score_codex":0.0011049818,"about_ca_system_score_gemma":0.0023011446,"threshold_uncertainty_score":0.02308762},"labels":[],"label_agreement":null},{"id":"W4388030193","doi":"10.5267/j.ijdns.2023.8.026","title":"Mobile services sector in Saudi Arabia: A systematic literature review of the effective strategies for enhancing customer satisfaction","year":2023,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"King Faisal University","keywords":"Business; Customer satisfaction; Customer retention; Loyalty business model; Marketing; Customer advocacy; Service quality; Customer to customer; Mobile technology; Service (business); Mobile computing; Computer science; Telecommunications","score_opus":0.020412206896897957,"score_gpt":0.30972647868754044,"score_spread":0.2893142717906425,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388030193","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0028126633,0.99533796,0.00019111077,0.00047913464,0.00008482867,0.00037394607,0.00033136725,0.000006199268,0.00038270024],"genre_scores_gemma":[0.02551116,0.97204596,0.0011134155,0.00050712965,0.000044892513,0.00046120153,0.00022102433,0.0000030619624,0.00009209843],"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","domain_scores_codex":[0.99347717,0.002566926,0.0023847606,0.00027077712,0.0011133802,0.00018699851],"domain_scores_gemma":[0.9694556,0.02076996,0.0043685487,0.00036456095,0.0046379347,0.00040334905],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010213363,0.0011243091,0.0036170685,0.012667227,0.0007896842,0.0022733752,0.0012830066,0.0013847953,0.0025300232],"category_scores_gemma":[0.035982527,0.00063198054,0.0044584363,0.01127254,0.000870676,0.0022167736,0.0014052807,0.00084903697,0.0002037055],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000210106,0.0000329775,0.0019334904,0.8788913,0.004062016,0.00016266915,0.00077267183,0.00013745463,0.00020632376,0.0003401869,0.0017506181,0.111500174],"study_design_scores_gemma":[0.0001831628,0.0003391019,0.007255337,0.9344762,0.029183537,0.00049256295,0.001699822,0.00015973764,0.000342336,0.00036089728,0.025462588,0.000044727913],"about_ca_topic_score_codex":0.011140846,"about_ca_topic_score_gemma":0.037547667,"teacher_disagreement_score":0.012667227,"about_ca_system_score_codex":0.0042208796,"about_ca_system_score_gemma":0.021144433,"threshold_uncertainty_score":0.054014027},"labels":[],"label_agreement":null},{"id":"W4388052610","doi":"10.1007/978-3-031-37675-7_3","title":"Understanding Customer Service for Small and Entrepreneurial Firms","year":2023,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Burman University","funders":"","keywords":"Business; Customer retention; Customer advocacy; Loyalty business model; Customer to customer; Marketing; Customer delight; Service (business); Customer intelligence; Service quality","score_opus":0.18542937328020126,"score_gpt":0.2601842063598662,"score_spread":0.07475483307966496,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388052610","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.04476094,0.076161444,0.016098114,0.05409364,0.0005955733,0.000035819627,0.0001712172,0.000088324385,0.8079951],"genre_scores_gemma":[0.7867314,0.058738545,0.006892148,0.0045570526,0.00053868175,0.00006110462,0.00028234947,0.00009450035,0.1421042],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9998118,0.00006595438,0.0000042432157,0.000019871297,0.000042322496,0.00005581734],"domain_scores_gemma":[0.9995921,0.00026784037,0.000025053629,0.000016044296,0.000043775177,0.0000552224],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00044015102,0.00036259784,0.00022909656,0.00063005515,0.001383906,0.006327102,0.00061011384,0.001956152,0.008770022],"category_scores_gemma":[0.00091104774,0.00020209493,0.00022354316,0.0017112666,0.0025620807,0.0057226666,0.0011433129,0.0022433216,0.0007893581],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000010648626,0.000041710064,0.0010411509,0.00009162464,0.0000053727467,0.00011936096,0.005937189,0.00083405967,0.00016961167,0.8983397,0.03384208,0.05956754],"study_design_scores_gemma":[0.0000034467644,0.000017930444,0.0032092363,0.0003766619,0.000008585195,0.00016397185,0.01517459,0.0026207578,0.00012920794,0.73734313,0.24093738,0.000015193777],"about_ca_topic_score_codex":0.02510656,"about_ca_topic_score_gemma":0.050095435,"teacher_disagreement_score":0.02510656,"about_ca_system_score_codex":0.004123941,"about_ca_system_score_gemma":0.0033503964,"threshold_uncertainty_score":0.049920797},"labels":[],"label_agreement":null},{"id":"W4388084821","doi":"10.2139/ssrn.4589792","title":"The Implications of Homogeneous Responses in Customer Service Operations","year":2023,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; McGill University","funders":"","keywords":"Business; Homogeneous; Service (business); Operations management; Process management; Marketing; Computer science; Engineering; Mathematics","score_opus":0.02336312289731642,"score_gpt":0.27823921592818474,"score_spread":0.25487609303086833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388084821","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9511645,0.00022514089,0.009207292,0.0021081048,0.00005507668,0.000111194626,0.000079950456,0.00003306721,0.037015647],"genre_scores_gemma":[0.998509,0.0000409709,0.00043290635,0.00016305798,0.000043323533,0.000026310101,0.000017379818,0.000008189805,0.000758838],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9922841,0.004804913,0.00023458271,0.0007638603,0.00076531025,0.0011471993],"domain_scores_gemma":[0.92350155,0.060292725,0.0045915134,0.0043919263,0.004179871,0.0030424118],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008363803,0.0002628491,0.00062779925,0.0011114664,0.0018031064,0.0033812595,0.0009906933,0.0015736357,0.013736674],"category_scores_gemma":[0.05841656,0.0004186504,0.00072633143,0.0012118702,0.0038329642,0.003754092,0.0025404561,0.0016996866,0.0010627832],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.010009491,0.002809659,0.21769132,0.0004676729,0.00031849224,0.0020766233,0.02058538,0.021051101,0.006255306,0.5583821,0.0048627993,0.15549013],"study_design_scores_gemma":[0.0007781249,0.0020013081,0.3775379,0.000106178086,0.0002747417,0.00086333504,0.036881946,0.04010964,0.0038387538,0.53318524,0.004310258,0.00011244028],"about_ca_topic_score_codex":0.004012568,"about_ca_topic_score_gemma":0.0019625654,"teacher_disagreement_score":0.013736674,"about_ca_system_score_codex":0.001752184,"about_ca_system_score_gemma":0.0011286121,"threshold_uncertainty_score":0.04595375},"labels":[],"label_agreement":null},{"id":"W4388137132","doi":"10.1108/jbim-06-2022-0257","title":"Segmenting the customers of system delivery projects based on data heterogeneity","year":2023,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University; Mount Allison University; Thompson Rivers University","funders":"","keywords":"Market segmentation; Structural equation modeling; Construct (python library); Segmentation; Customer satisfaction; Loyalty; Marketing; Business; Originality; Loyalty business model; Partial least squares regression; Path analysis (statistics); Customer base; Computer science; Knowledge management; Artificial intelligence; Psychology; Machine learning; Service quality; Creativity; Social psychology; Service (business)","score_opus":0.10782662730222016,"score_gpt":0.26922658538710686,"score_spread":0.16139995808488672,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388137132","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98668784,0.000080223406,0.010962898,0.00019263802,0.000005345772,0.0001559511,0.0002825211,0.00002533458,0.0016072656],"genre_scores_gemma":[0.99696225,0.000026188425,0.0022618342,0.00005226879,0.000006745753,0.00011389182,0.0003805364,0.0000102867125,0.00018596559],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.98963577,0.0056769727,0.0007874236,0.0014356181,0.0017930763,0.0006710814],"domain_scores_gemma":[0.9656069,0.02195464,0.005028946,0.0033453323,0.003495229,0.00056903006],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010201906,0.0002752311,0.00044330617,0.0018638489,0.0010046489,0.0023017216,0.00085410266,0.00046228574,0.0024121706],"category_scores_gemma":[0.037670564,0.00023455184,0.00039127038,0.002749346,0.00071303867,0.0024829663,0.0021625431,0.0007086357,0.00042045937],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002785415,0.000118561016,0.92657757,0.00011047877,0.00011056615,0.00013950757,0.005813603,0.0014617542,0.001838765,0.0021045788,0.0006026032,0.060843397],"study_design_scores_gemma":[0.000023281347,0.00048796632,0.9259768,0.00013212694,0.00013814983,0.0005235534,0.026441133,0.029355932,0.0040805233,0.008703492,0.0040824204,0.00005470264],"about_ca_topic_score_codex":0.0030593069,"about_ca_topic_score_gemma":0.0030543532,"teacher_disagreement_score":0.010201906,"about_ca_system_score_codex":0.0009618157,"about_ca_system_score_gemma":0.000874189,"threshold_uncertainty_score":0.05395347},"labels":[],"label_agreement":null},{"id":"W4388446871","doi":"10.2139/ssrn.4597241","title":"Advising Sophisticated Customers: Evidence from Health Insurance Brokers","year":2023,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Business; Marketing; Health insurance; Finance; Internet privacy; Health care; Computer science; Economics","score_opus":0.034912148199955646,"score_gpt":0.2892355863757136,"score_spread":0.254323438175758,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388446871","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9892001,0.0025193333,0.000075736454,0.002118884,0.000022104852,0.00003703441,0.00020988267,0.000003030111,0.0058139116],"genre_scores_gemma":[0.99669564,0.0016689273,0.00007871392,0.00070872327,0.000041889893,0.00001220757,0.00013771551,0.000003486697,0.000652674],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9935407,0.003589545,0.0003899228,0.0004747997,0.0011909866,0.00081402005],"domain_scores_gemma":[0.8073796,0.13342507,0.037477,0.0053692823,0.008779455,0.0075695617],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01040943,0.0002583333,0.0006983212,0.0015157134,0.002330382,0.0039287773,0.0011621718,0.0037400154,0.014178503],"category_scores_gemma":[0.0827863,0.00045264236,0.0003955154,0.0025128352,0.0023952366,0.0027940446,0.0014572504,0.0021828993,0.0012818926],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0025253294,0.0016878218,0.94179523,0.00043127424,0.00040522774,0.00065015716,0.013045724,0.00013310349,0.00015185653,0.00093081885,0.003427555,0.034815863],"study_design_scores_gemma":[0.00066021114,0.0014501511,0.9411568,0.0009336708,0.0008410827,0.0008178451,0.043644056,0.0006268827,0.00043549694,0.0011968305,0.008167924,0.00006899439],"about_ca_topic_score_codex":0.028816722,"about_ca_topic_score_gemma":0.03697281,"teacher_disagreement_score":0.028816722,"about_ca_system_score_codex":0.0012843754,"about_ca_system_score_gemma":0.0022128304,"threshold_uncertainty_score":0.057298005},"labels":[],"label_agreement":null},{"id":"W4389095825","doi":"10.1177/216499871700600307","title":"Nigel's Choice: A Hotel Appraiser's Decision-Making Issues When Interests Conflict","year":2017,"lang":"en","type":"article","venue":"Journal of Hospitality & Tourism Cases","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Sociology; Management; Operations research; Economics; Engineering","score_opus":0.041805905544872866,"score_gpt":0.3427088295961205,"score_spread":0.30090292405124763,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4389095825","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6446992,0.00067087635,0.011310065,0.07193157,0.00084948534,0.00020322636,0.000049352744,0.00005940351,0.27022675],"genre_scores_gemma":[0.9923375,0.00007220647,0.0020933095,0.0010968022,0.00007109738,0.000019753463,0.000005398134,0.000009420342,0.004294476],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9938338,0.0036867762,0.00025445098,0.00029963587,0.0008794207,0.0010458834],"domain_scores_gemma":[0.98964244,0.006917025,0.0005005742,0.00031910418,0.0010551468,0.0015656801],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010807386,0.0002603239,0.00036486774,0.0013386785,0.005821314,0.0098860795,0.001140953,0.0038860857,0.009026727],"category_scores_gemma":[0.037509073,0.0002083526,0.00060241413,0.0007134057,0.0054842657,0.0050153644,0.0029541967,0.0036039695,0.0004934095],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020120265,0.0011570763,0.052982673,0.00018029143,0.00015868447,0.034990817,0.13919033,0.004741464,0.0036244774,0.58202106,0.04861752,0.13032357],"study_design_scores_gemma":[0.0004403213,0.0009013704,0.026744517,0.0006548847,0.0002048526,0.011403032,0.33753455,0.043165494,0.0032248623,0.42777222,0.14753,0.00042393446],"about_ca_topic_score_codex":0.0058503933,"about_ca_topic_score_gemma":0.01060383,"teacher_disagreement_score":0.010807386,"about_ca_system_score_codex":0.0030506225,"about_ca_system_score_gemma":0.004422798,"threshold_uncertainty_score":0.05715555},"labels":[],"label_agreement":null},{"id":"W4389320217","doi":"10.1108/ejm-04-2023-0223","title":"Charting the course: a framework for networking across the selling ecosystem","year":2023,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Business ecosystem; Marketing; Business; Resource (disambiguation); Social capital; Transaction cost; Value (mathematics); Key (lock); Knowledge management; Conceptual framework; Computer science; Sociology","score_opus":0.04294286744023923,"score_gpt":0.28742023405294453,"score_spread":0.2444773666127053,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4389320217","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.039407916,0.0012205286,0.6182107,0.010487132,0.00043030508,0.0007768257,0.0002831569,0.00043355758,0.32874998],"genre_scores_gemma":[0.6325991,0.0013298227,0.33145922,0.00067105243,0.00015906872,0.0011528061,0.00026689476,0.00014690871,0.032215048],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9987532,0.00066555536,0.000059699665,0.00023026667,0.00014994803,0.00014148379],"domain_scores_gemma":[0.9982388,0.000656731,0.00026913118,0.0002526376,0.00019151189,0.0003912036],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024595344,0.0007384792,0.00028762143,0.002557256,0.0044098683,0.0085501615,0.0020282508,0.0021839954,0.014471017],"category_scores_gemma":[0.0042834706,0.0003628285,0.000688001,0.0017852802,0.013019382,0.017782906,0.0037246468,0.0027825308,0.0010297769],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000055996343,0.000010202775,0.0003284273,0.000028063614,0.0000020894233,0.00011667218,0.0025005923,0.000805953,0.000095578165,0.9880844,0.0007760089,0.0072463313],"study_design_scores_gemma":[0.00001297246,0.000038981176,0.000896831,0.00022135768,0.000014523909,0.00024066724,0.0076590823,0.010476405,0.00020616993,0.88023245,0.09998141,0.000019110956],"about_ca_topic_score_codex":0.0066388864,"about_ca_topic_score_gemma":0.007171135,"teacher_disagreement_score":0.014471017,"about_ca_system_score_codex":0.0041199243,"about_ca_system_score_gemma":0.0029792376,"threshold_uncertainty_score":0.048410416},"labels":[],"label_agreement":null},{"id":"W4389627361","doi":"10.1080/08853134.2023.2284638","title":"Is authenticity needed in service-sales ambidexterity? Examination of employees and customers’ responses","year":2023,"lang":"en","type":"article","venue":"Journal of Personal Selling and Sales Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Ambidexterity; Business; Marketing; Sample (material); Customer retention; Service (business); Organizational citizenship behavior; Customer service; Affect (linguistics); Customer delight; Loyalty business model; Service quality; Psychology; Organizational commitment","score_opus":0.04777522047242116,"score_gpt":0.27867868846831306,"score_spread":0.2309034679958919,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4389627361","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9994066,0.000011297148,0.00004227981,0.000054497035,0.0000017289927,0.0000023991206,0.0000029009962,9.676347e-7,0.0004772489],"genre_scores_gemma":[0.9998876,0.000007883256,0.00002130768,0.000019210638,0.0000021663577,0.0000020642963,0.0000048528204,4.0210713e-7,0.000054650078],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799407,0.0009898607,0.00014340527,0.00011827105,0.00047746307,0.00027704347],"domain_scores_gemma":[0.98068917,0.008548119,0.006127521,0.0011827071,0.0013927048,0.0020597214],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028459148,0.00012580065,0.00026668707,0.0005087369,0.00071990065,0.0016048951,0.00020836391,0.0006197781,0.0013940027],"category_scores_gemma":[0.0121327825,0.0001978187,0.00027312548,0.00042622717,0.001496392,0.0006640108,0.0012265233,0.0010885451,0.00015843651],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002246257,0.00033642273,0.9677521,0.0000322209,0.000047712772,0.0001871772,0.017359799,0.00012417047,0.0024501958,0.0003704462,0.00011777017,0.010997328],"study_design_scores_gemma":[0.000008365899,0.0002899641,0.9691413,0.000011204957,0.000013613895,0.0001500358,0.028843824,0.00031676522,0.00039295907,0.00030253312,0.00051513786,0.000014243121],"about_ca_topic_score_codex":0.0012828979,"about_ca_topic_score_gemma":0.0019278673,"teacher_disagreement_score":0.0028459148,"about_ca_system_score_codex":0.0004752122,"about_ca_system_score_gemma":0.0006164161,"threshold_uncertainty_score":0.015050828},"labels":[],"label_agreement":null},{"id":"W4389636302","doi":"10.47670/wuwijar202371ka","title":"Factors Influencing Customer Retention and Loyalty in Dental Practice in the United States","year":2023,"lang":"en","type":"article","venue":"Westcliff International Journal of Applied Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wycliffe College","funders":"","keywords":"Extant taxon; Loyalty; Thematic analysis; Psychology; Loyalty business model; Marketing; Perception; Test (biology); Medicine; Qualitative research; Dentistry; Family medicine; Business; Sociology; Service quality","score_opus":0.092974057856263,"score_gpt":0.38126952102072714,"score_spread":0.28829546316446414,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4389636302","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99799585,0.00021522299,0.000056965306,0.00026999027,0.00000312074,0.0000074024083,0.00002764323,0.0000011680497,0.0014227447],"genre_scores_gemma":[0.9996419,0.00009730548,0.00006585336,0.000060329214,0.000002459042,0.000004845645,0.000018957558,4.2363996e-7,0.00010780445],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99757534,0.0010764655,0.000224075,0.00010425883,0.00064234936,0.00037749586],"domain_scores_gemma":[0.99079436,0.0044833426,0.0021650211,0.00015457511,0.0016402443,0.0007625513],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028207104,0.00007266859,0.00021571852,0.0012523648,0.0015972361,0.0019334458,0.00031045923,0.00045898356,0.0017572097],"category_scores_gemma":[0.009630245,0.00013443374,0.00022457178,0.0019233146,0.00055764057,0.0006962549,0.00084158353,0.00064524263,0.0001152356],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000057036577,0.00019673764,0.9655038,0.000042409476,0.000034454897,0.000081914346,0.0049691717,0.00007313124,0.000084778076,0.00025165023,0.0003919732,0.028312957],"study_design_scores_gemma":[0.000003293673,0.00023560382,0.9741255,0.0000637837,0.000025476365,0.00024397823,0.023487618,0.00037259335,0.000096617965,0.00013436405,0.0011975542,0.000013454426],"about_ca_topic_score_codex":0.024568705,"about_ca_topic_score_gemma":0.047247868,"teacher_disagreement_score":0.024568705,"about_ca_system_score_codex":0.0013504365,"about_ca_system_score_gemma":0.0022463077,"threshold_uncertainty_score":0.04885143},"labels":[],"label_agreement":null},{"id":"W4390009494","doi":"10.1007/978-3-031-41578-4_11","title":"Impact of Bank’s Customer Relationship Management on Customer Satisfaction and Loyalty of SMEs: The Moderating Role of Advisory Services and Capacity Building","year":2023,"lang":"en","type":"book-chapter","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University; Yorkville University","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Customer retention; Marketing; Customer advocacy; Customer delight; Service quality; Customer to customer; Customer intelligence; Nonprobability sampling; Customer equity; Service (business); Population","score_opus":0.03699663484932934,"score_gpt":0.2610711245674102,"score_spread":0.22407448971808086,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4390009494","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.96727026,0.0016632798,0.00025348095,0.0013675935,0.000045742745,0.000011348955,0.00029816924,0.000023452916,0.029066589],"genre_scores_gemma":[0.99416476,0.00031329604,0.00010946098,0.00008274922,0.000020648395,0.0000070978185,0.00015489532,0.000006596936,0.0051405104],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994948,0.00023806994,0.000019384217,0.00004237223,0.00008880512,0.00011653858],"domain_scores_gemma":[0.99615735,0.0025872574,0.0004096907,0.00007699351,0.00024613732,0.00052253995],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00068879843,0.00020551812,0.00027209392,0.0004740045,0.00048337103,0.0015374259,0.00039811456,0.0006065646,0.013103094],"category_scores_gemma":[0.0027728858,0.0001914189,0.0005147701,0.0007359318,0.00047281318,0.0007637365,0.0008783888,0.0011115194,0.001105812],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0016069874,0.0012645131,0.8419644,0.0002088284,0.00041460287,0.0009793674,0.003919811,0.0019590235,0.003513614,0.008786523,0.010909625,0.124472626],"study_design_scores_gemma":[0.000018483406,0.00033208364,0.9900087,0.00009704212,0.00021009351,0.0001694819,0.0020783753,0.0016728762,0.00082801975,0.0013995772,0.0031678278,0.000017377899],"about_ca_topic_score_codex":0.01366333,"about_ca_topic_score_gemma":0.025625706,"teacher_disagreement_score":0.01366333,"about_ca_system_score_codex":0.0009145622,"about_ca_system_score_gemma":0.0013287752,"threshold_uncertainty_score":0.04383421},"labels":[],"label_agreement":null},{"id":"W4390018941","doi":"10.18613/deudfd.1028857","title":"EFFECTS OF PERCEIVED SERVICE QUALITY OF VESSEL TRAFFIC SERVICES ON THE CORPORATE IMAGE: A STUDY ON THE TURKISH STRAITS","year":2023,"lang":"en","type":"article","venue":"Dokuz Eylül Üniversitesi Denizcilik Fakültesi Dergisi","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Institute of Musculoskeletal Health and Arthritis","keywords":"SERVQUAL; Service quality; Turkish; Perception; Service (business); Scale (ratio); Quality (philosophy); Business; On board; Psychology; Transport engineering; Engineering; Marketing; Business administration; Geography; Cartography","score_opus":0.04423883944739278,"score_gpt":0.2582731418287413,"score_spread":0.21403430238134852,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4390018941","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99956185,0.000020946196,0.000011139601,0.00003862079,0.0000021089481,0.0000044658477,0.0000054339807,2.418803e-7,0.0003551771],"genre_scores_gemma":[0.9995894,0.000042400414,0.00002598885,0.000026574222,0.0000027361943,0.0000051972743,0.0000110632145,6.232445e-7,0.00029603153],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99911934,0.00032468885,0.000046501522,0.00007942839,0.00023477813,0.00019530617],"domain_scores_gemma":[0.9962375,0.0011109163,0.0010566791,0.000092685135,0.0006382808,0.0008637508],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017056932,0.00020980806,0.0002446747,0.0004980127,0.00088314345,0.0012946374,0.00025338746,0.00038560695,0.0025440983],"category_scores_gemma":[0.0037695426,0.0001834026,0.00046489408,0.00043527232,0.0009749969,0.0006364186,0.0006604443,0.000969728,0.0002544454],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002692467,0.0025003315,0.86975735,0.00013188478,0.0000746957,0.00093828974,0.10822338,0.00011834304,0.001838322,0.00045737406,0.0007466793,0.014944127],"study_design_scores_gemma":[0.000011936501,0.0007204744,0.88536084,0.000035114455,0.000022205837,0.00016929608,0.11216862,0.00024421894,0.00026814349,0.00004195098,0.00094127364,0.000015980728],"about_ca_topic_score_codex":0.008808943,"about_ca_topic_score_gemma":0.01384385,"teacher_disagreement_score":0.008808943,"about_ca_system_score_codex":0.0011965608,"about_ca_system_score_gemma":0.0009885422,"threshold_uncertainty_score":0.017515361},"labels":[],"label_agreement":null},{"id":"W4390751138","doi":"10.11591/ijeecs.v33.i1.pp540-556","title":"A novel artificial intelligent-based approach for real time prediction of telecom customer’s coming interaction","year":2024,"lang":"en","type":"article","venue":"Indonesian Journal of Electrical Engineering and Computer Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"","keywords":"Computer science; Time series; Span (engineering); Data mining; Industrial engineering; Machine learning; Artificial intelligence; Engineering","score_opus":0.022333987778209292,"score_gpt":0.23870103848601482,"score_spread":0.2163670507078055,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4390751138","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0920515,0.0011927366,0.89802974,0.0007904831,0.00020501947,0.000083840976,0.00055010535,0.0019471752,0.0051494357],"genre_scores_gemma":[0.8668655,0.0006620686,0.12494385,0.00035169272,0.00015969187,0.00013712708,0.000803514,0.000058376856,0.006018205],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99971765,0.000039699546,0.000021669164,0.00010404184,0.00006488804,0.000052116637],"domain_scores_gemma":[0.99965405,0.0001353236,0.00005846353,0.000022815484,0.00010385619,0.000025334139],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00053160643,0.0007132581,0.00064056786,0.0011774658,0.00031441066,0.000974774,0.0010874517,0.0010961369,0.0015497494],"category_scores_gemma":[0.0010774051,0.0003021415,0.0006877951,0.0009864132,0.00025030845,0.00095880777,0.00056138134,0.0011322232,0.0005200466],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030933195,0.0007129139,0.012921506,0.00014782297,0.00023663588,0.0003719996,0.00015826893,0.5352784,0.0104571385,0.005241672,0.005666761,0.4284976],"study_design_scores_gemma":[0.0000016356511,0.000021273294,0.000593008,0.000003877256,0.000008934632,0.000013846507,0.0000058724977,0.99827206,0.00031133153,0.0005215209,0.0002422824,0.000004308853],"about_ca_topic_score_codex":0.00975516,"about_ca_topic_score_gemma":0.009889594,"teacher_disagreement_score":0.00975516,"about_ca_system_score_codex":0.0006690756,"about_ca_system_score_gemma":0.0006980557,"threshold_uncertainty_score":0.019396782},"labels":[],"label_agreement":null},{"id":"W4391041228","doi":"10.1108/jbim-10-2022-0443","title":"Affect-based dimensions of trust: a study of buyer-supplier relationships in Thai manufacturing","year":2024,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Affect (linguistics); Business; Purchasing; Interpersonal communication; Marketing; Facilitator; Social exchange theory; Empirical research; Multinational corporation; Knowledge management; Psychology; Social psychology","score_opus":0.05896192484173589,"score_gpt":0.2642923993513517,"score_spread":0.20533047450961578,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391041228","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99857724,0.00003737129,0.00018972445,0.000053537875,0.000001500688,0.000007798646,0.0000048580996,4.6182473e-7,0.0011274703],"genre_scores_gemma":[0.9997726,0.000032785945,0.00005789197,0.00001158099,0.0000010376722,0.0000052140945,0.0000035431792,4.081238e-7,0.0001149713],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99852103,0.00091324135,0.000093575225,0.000077788616,0.00023123565,0.0001631584],"domain_scores_gemma":[0.99010956,0.005768693,0.0023404877,0.0002759715,0.00066696096,0.0008382663],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021538187,0.0001616592,0.00024739062,0.00064970966,0.0018925087,0.0025559438,0.0002521074,0.00043321692,0.001411873],"category_scores_gemma":[0.007964889,0.00031703722,0.00023823284,0.0009389217,0.0013747005,0.0012761919,0.0012578508,0.00084098557,0.00010570288],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000114839095,0.00037723174,0.63103807,0.00016290917,0.00005527914,0.0014935684,0.34988827,0.00043673825,0.001264216,0.0016045709,0.00028077202,0.013283592],"study_design_scores_gemma":[0.000014486042,0.0003732723,0.6034955,0.00008379798,0.000058541547,0.001179326,0.3877077,0.003274889,0.00056014454,0.0010797234,0.0021298549,0.000042753923],"about_ca_topic_score_codex":0.009730736,"about_ca_topic_score_gemma":0.00934596,"teacher_disagreement_score":0.009730736,"about_ca_system_score_codex":0.0012945832,"about_ca_system_score_gemma":0.001061399,"threshold_uncertainty_score":0.019348204},"labels":[],"label_agreement":null},{"id":"W4391231252","doi":"10.3390/jrfm17020044","title":"Exploring How Consumers’ Perceptions of Corporate Social Responsibility Impact Dining Intentions in Times of Crisis: An Application of the Social Identity Theory and Theory of Perceived Risk","year":2024,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"National Institute of Food and Agriculture","keywords":"Corporate social responsibility; Perception; Risk perception; Context (archaeology); Comprehension; Pandemic; Social identity theory; Psychology; Business; Marketing; Public relations; Social psychology; Coronavirus disease 2019 (COVID-19); Political science; Disease; Social group; Geography","score_opus":0.045711171452778046,"score_gpt":0.2922873274894,"score_spread":0.24657615603662197,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391231252","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983712,0.000026304837,0.00017624555,0.0001894297,0.0000031751288,0.0000144348,0.000012184067,8.6297956e-7,0.0012062641],"genre_scores_gemma":[0.99950683,0.000047514226,0.0001838821,0.00004014495,0.0000018483486,0.000017051243,0.000013205566,6.915883e-7,0.00018872287],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99879044,0.0007118769,0.00004342726,0.00009426714,0.0001707765,0.00018918185],"domain_scores_gemma":[0.99456245,0.003065639,0.0010642265,0.00022023091,0.0005869314,0.00050066353],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030846861,0.00027762225,0.00023569741,0.0005398873,0.001077223,0.0025592598,0.00040039196,0.0008145661,0.0027301528],"category_scores_gemma":[0.007089551,0.00023815152,0.000815178,0.0005632435,0.0012531655,0.0017288284,0.0014184896,0.0014962193,0.00014975398],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000335648,0.002645594,0.86685956,0.00014592116,0.0001770651,0.00027664285,0.09765494,0.0004969474,0.0009614114,0.0028993804,0.0004760378,0.027070815],"study_design_scores_gemma":[0.000042801195,0.00093424064,0.8251139,0.00013683796,0.0001712611,0.00007316749,0.16528894,0.0034883798,0.0006950637,0.0024961573,0.0015066616,0.000052509877],"about_ca_topic_score_codex":0.013985493,"about_ca_topic_score_gemma":0.019928891,"teacher_disagreement_score":0.013985493,"about_ca_system_score_codex":0.0015380599,"about_ca_system_score_gemma":0.0018379311,"threshold_uncertainty_score":0.02780819},"labels":[],"label_agreement":null},{"id":"W4391809705","doi":"10.1007/978-3-031-43296-5","title":"Valuing Customer Engagement","year":2024,"lang":"en","type":"book","venue":"Palgrave executive essentials","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Customer engagement; Business; Computer science; World Wide Web","score_opus":0.03672331204067557,"score_gpt":0.27922251569691153,"score_spread":0.24249920365623595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391809705","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0027956737,0.009661405,0.0018016518,0.008581529,0.00067153166,0.000021458203,0.000037870795,0.00006279782,0.97636604],"genre_scores_gemma":[0.12950052,0.010424893,0.0020081825,0.004696802,0.00057872623,0.000106930216,0.00011492481,0.000108589884,0.85246044],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.998971,0.00028264182,0.000019758969,0.00008380524,0.00046744506,0.00017535995],"domain_scores_gemma":[0.99944097,0.00013804757,0.000033912154,0.00006979817,0.00014054938,0.00017658455],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009798118,0.0005855262,0.0003502644,0.0008073305,0.0018001151,0.010677375,0.00056432065,0.0019716816,0.027991027],"category_scores_gemma":[0.0018314996,0.0001904847,0.00016507268,0.0013257035,0.0032566402,0.0064333095,0.0036580125,0.0027980863,0.010067027],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025978132,0.000053981184,0.00043037286,0.00008918303,0.000005239963,0.00007738689,0.0033101197,0.00017573198,0.00038863675,0.5328731,0.2202226,0.24234764],"study_design_scores_gemma":[0.0000041722515,0.00003522334,0.0010910443,0.00038450662,0.000004366365,0.00015596826,0.0037451505,0.0002333717,0.00025443413,0.18281525,0.8112638,0.000012600359],"about_ca_topic_score_codex":0.0021077574,"about_ca_topic_score_gemma":0.006055739,"teacher_disagreement_score":0.027991027,"about_ca_system_score_codex":0.0029196534,"about_ca_system_score_gemma":0.0025064049,"threshold_uncertainty_score":0.093639314},"labels":[],"label_agreement":null},{"id":"W4391809984","doi":"10.1007/978-3-031-43296-5_3","title":"Customer Engagement Value","year":2024,"lang":"en","type":"book-chapter","venue":"Palgrave executive essentials","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Customer engagement; Customer value; Business; Value (mathematics); Computer science; Economics; World Wide Web; Microeconomics","score_opus":0.03592805746576091,"score_gpt":0.2714729010706944,"score_spread":0.23554484360493347,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391809984","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0013257322,0.0007551663,0.0011768242,0.0014166816,0.00016411945,0.000016000688,0.000039953662,0.000038713413,0.99506676],"genre_scores_gemma":[0.1496035,0.0023759068,0.0013595516,0.0021054717,0.00047639734,0.000105616346,0.00025468823,0.000102090184,0.84361684],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99828243,0.0003186455,0.000033752436,0.00015786572,0.00094284094,0.000264367],"domain_scores_gemma":[0.9992052,0.00015305552,0.000048944683,0.000106591266,0.00031670558,0.00016956298],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008229276,0.00065197377,0.00034243235,0.0014790384,0.0017475961,0.012207621,0.0007590562,0.0017474955,0.068911016],"category_scores_gemma":[0.0022106764,0.00019789548,0.0002682917,0.0021547177,0.0018955293,0.004627695,0.0031853,0.0025168795,0.023870233],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000021291002,0.00006396235,0.00056937186,0.00007643173,0.000008269929,0.000079255944,0.0013653948,0.00022312388,0.00037960763,0.67264044,0.13158824,0.19298457],"study_design_scores_gemma":[0.0000051396823,0.00003675799,0.0013431436,0.00023007093,0.0000070794285,0.00023349644,0.0015772355,0.00038830953,0.0004120891,0.11612543,0.8796276,0.000013787862],"about_ca_topic_score_codex":0.0025612803,"about_ca_topic_score_gemma":0.004350626,"teacher_disagreement_score":0.068911016,"about_ca_system_score_codex":0.003212008,"about_ca_system_score_gemma":0.0024558182,"threshold_uncertainty_score":0.23053032},"labels":[],"label_agreement":null},{"id":"W4391809989","doi":"10.1007/978-3-031-43296-5_7","title":"What’s the Word Out There?","year":2024,"lang":"en","type":"book-chapter","venue":"Palgrave executive essentials","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Word (group theory); Linguistics; Computer science; History; Philosophy","score_opus":0.03884148225310741,"score_gpt":0.2722964205202331,"score_spread":0.2334549382671257,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391809989","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0014010005,0.10827698,0.0026638194,0.3932176,0.05009728,0.000023382228,0.00017268109,0.00014427943,0.444003],"genre_scores_gemma":[0.03949003,0.07017095,0.0031341135,0.14098223,0.021594923,0.000085674044,0.0002305909,0.00081020244,0.7235012],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9985654,0.0005682216,0.00005003968,0.00013034233,0.00050436624,0.00018170307],"domain_scores_gemma":[0.9982346,0.00069761806,0.00008373987,0.000079843136,0.00061734405,0.00028678405],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018831331,0.0007106859,0.0006348511,0.0012149932,0.003207826,0.012364035,0.0009455506,0.0038841944,0.03504699],"category_scores_gemma":[0.0056963246,0.00035670734,0.0003308992,0.0016738392,0.007589891,0.015441643,0.0020972537,0.008197453,0.021276874],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000016070506,0.000018739434,0.00017083039,0.00015638814,0.000004978586,0.00009538496,0.0024889146,0.000032474894,0.00011597344,0.17677659,0.74445325,0.07567044],"study_design_scores_gemma":[0.0000021761946,0.000004661115,0.000116740324,0.00027979296,0.000002031658,0.00007159506,0.0021023802,0.000024394189,0.00004217801,0.023378318,0.9739688,0.000006978981],"about_ca_topic_score_codex":0.00832515,"about_ca_topic_score_gemma":0.014307923,"teacher_disagreement_score":0.03504699,"about_ca_system_score_codex":0.0026073435,"about_ca_system_score_gemma":0.0036986487,"threshold_uncertainty_score":0.117243886},"labels":[],"label_agreement":null},{"id":"W4391921298","doi":"10.2139/ssrn.4721289","title":"The Influence of MNE's Local Reputation on the Financial Rents from Responding to Large Disasters","year":2024,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Quest University Canada","funders":"","keywords":"Economic rent; Reputation; Business; Finance; Economics; Market economy; Political science; Law","score_opus":0.008988499838642946,"score_gpt":0.249679979374619,"score_spread":0.24069147953597606,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4391921298","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99531376,0.000060960254,0.00004779649,0.00025275446,0.0000072765342,0.0000031824557,0.00007662021,0.000004078015,0.0042335875],"genre_scores_gemma":[0.9994572,0.000013065015,0.000006377504,0.000009388354,0.000003086702,3.3050782e-7,0.000016412429,0.0000012367401,0.0004928793],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994935,0.00021804162,0.00002735581,0.000053981697,0.000062150924,0.00014486232],"domain_scores_gemma":[0.9864196,0.0054364246,0.0034017956,0.000459039,0.0016917656,0.0025913294],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013472255,0.00009015324,0.00022134652,0.00045648686,0.00065319956,0.0021412075,0.00030333296,0.0005118984,0.007246805],"category_scores_gemma":[0.008763678,0.000090781534,0.00015433085,0.00043600885,0.00064352923,0.000775371,0.00066418864,0.00068483735,0.0006690418],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017699292,0.0004455812,0.97064126,0.000053550957,0.00020329072,0.0008580189,0.0011058724,0.003795539,0.003546694,0.0014432605,0.0021598188,0.013977218],"study_design_scores_gemma":[0.000013301898,0.0001685463,0.99380726,0.000010953328,0.000052702027,0.00008618344,0.0028427509,0.0018494789,0.00042151732,0.00017479007,0.0005611046,0.000011444361],"about_ca_topic_score_codex":0.020395331,"about_ca_topic_score_gemma":0.046231568,"teacher_disagreement_score":0.020395331,"about_ca_system_score_codex":0.0012196596,"about_ca_system_score_gemma":0.0005766832,"threshold_uncertainty_score":0.04055327},"labels":[],"label_agreement":null},{"id":"W4392107903","doi":"10.35536/ljb.2023.v11.i1.a5","title":"Driving Customer Loyalty through Customer Satisfaction inOnline Shopping: The Role of Brand Image, Price, Trust andWebsite Quality","year":2023,"lang":"en","type":"article","venue":"Lahore Journal of Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Bishop's University","funders":"","keywords":"Business; Mediation; Advertising; Customer satisfaction; Marketing; Loyalty business model; Context (archaeology); Loyalty; Customer retention; Brand loyalty; Brand management; Brand image; Customer delight; Path analysis (statistics); Service quality; Computer science; Sociology; Service (business); Geography","score_opus":0.024511720287003633,"score_gpt":0.28299150449462396,"score_spread":0.2584797842076203,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4392107903","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9946731,0.00014178616,0.00031561597,0.00024426085,0.0000052928817,0.000013587302,0.000031055733,0.0000036407116,0.004571659],"genre_scores_gemma":[0.9993875,0.00008668018,0.00009822048,0.000024934481,0.0000025635159,0.000003084127,0.000019497098,8.5980605e-7,0.00037660808],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99924904,0.00026457378,0.000038789578,0.000059819544,0.00018868069,0.00019896994],"domain_scores_gemma":[0.99715143,0.0010883051,0.000780881,0.00011510792,0.00050368643,0.00036072498],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007953854,0.00022277949,0.00023970856,0.00057540805,0.000702567,0.0028111113,0.00025000505,0.00055084337,0.004154604],"category_scores_gemma":[0.0026805536,0.00019425353,0.00037094724,0.00064539484,0.0006742371,0.0010780005,0.0009545183,0.00079508376,0.0003020721],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020104191,0.00066366553,0.9549706,0.00008532327,0.00009889332,0.0002905899,0.0025693502,0.00045241398,0.0013073416,0.0030083312,0.00044174757,0.035910632],"study_design_scores_gemma":[0.000013348415,0.00026874803,0.9859365,0.00006898242,0.00010069799,0.00021712921,0.0063642845,0.003638941,0.001019017,0.0010802415,0.0012697162,0.000022410868],"about_ca_topic_score_codex":0.011870407,"about_ca_topic_score_gemma":0.015875379,"teacher_disagreement_score":0.011870407,"about_ca_system_score_codex":0.0010156605,"about_ca_system_score_gemma":0.0017486154,"threshold_uncertainty_score":0.023602664},"labels":[],"label_agreement":null},{"id":"W4392306005","doi":"10.3727/108354224x17091476372167","title":"Examining Customer Value Cocreation Behavior in Boutique Hotels: Hospitableness, Perceived Value, Satisfaction, and Citizenship Behavior","year":2024,"lang":"en","type":"article","venue":"Tourism Analysis","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Prince Edward Island; University of Guelph","funders":"","keywords":"Customer value; Value (mathematics); Organizational citizenship behavior; Business; Marketing; Customer satisfaction; Citizenship; Psychology; Advertising; Tourism; Social psychology; Political science; Economics; Microeconomics; Computer science; Organizational commitment","score_opus":0.025810215380741113,"score_gpt":0.27095038404215255,"score_spread":0.24514016866141145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4392306005","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9996247,0.000014803976,0.00004630699,0.000019627707,8.982436e-7,0.000005178588,0.000020734531,8.5778385e-7,0.00026663468],"genre_scores_gemma":[0.9995969,0.000021551019,0.000098136654,0.000011726979,0.0000015848037,0.000009451052,0.000049006663,4.6338522e-7,0.00021125672],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995697,0.0001590839,0.000031347623,0.00004150794,0.00008067663,0.000117709125],"domain_scores_gemma":[0.99796534,0.0005354359,0.00069218886,0.00006633942,0.00029676815,0.00044388344],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00092887465,0.00021224366,0.0002085263,0.0005464215,0.0008052414,0.0011186709,0.00023127835,0.00029518668,0.0016319201],"category_scores_gemma":[0.0018951596,0.00010357947,0.00037839453,0.0007684141,0.0004741166,0.00050337566,0.0006053789,0.0005442395,0.00012699628],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008212423,0.00023587322,0.98536783,0.00003849368,0.000032568805,0.00010613698,0.0053579775,0.00009471463,0.00082475814,0.00009748913,0.0001279824,0.007634007],"study_design_scores_gemma":[0.0000021633537,0.00019050372,0.9877551,0.000008354749,0.0000146280545,0.00004151667,0.011078225,0.00049489544,0.00019101256,0.000036742567,0.0001775822,0.000009222262],"about_ca_topic_score_codex":0.016878644,"about_ca_topic_score_gemma":0.027295208,"teacher_disagreement_score":0.016878644,"about_ca_system_score_codex":0.0009041852,"about_ca_system_score_gemma":0.00087628054,"threshold_uncertainty_score":0.033560753},"labels":[],"label_agreement":null},{"id":"W4392546998","doi":"10.3390/jrfm17030109","title":"The Investigation of Preference Attributes of Indonesian Mobile Banking Users to Develop a Strategy for Mobile Banking Adoption","year":2024,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Binus University","keywords":"Unbanked; Mobile banking; Business; Mobile payment; Risk perception; Reputation; Marketing; Payment; Financial services; Financial inclusion; Finance","score_opus":0.033156472025579704,"score_gpt":0.25400395051476965,"score_spread":0.22084747848918995,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4392546998","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990963,0.000019737829,0.0001223076,0.000046723824,0.0000018123843,0.0000155141,0.000016984088,0.000001003996,0.00067956804],"genre_scores_gemma":[0.99951625,0.00003172276,0.00021558026,0.000016131586,0.0000015892754,0.000012086621,0.000021209222,4.992504e-7,0.00018503574],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99939394,0.00023564581,0.0000642636,0.00004008029,0.00017234594,0.000093662486],"domain_scores_gemma":[0.99737406,0.000873371,0.00073148735,0.000106790954,0.0005736426,0.00034063502],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011394243,0.00018179906,0.00013825436,0.00064589357,0.00041498552,0.0010648937,0.00014706518,0.00029645895,0.0012423435],"category_scores_gemma":[0.004983222,0.00011101154,0.00028017143,0.000560582,0.00022491332,0.00059872924,0.00036081614,0.00058351754,0.0002454453],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008577801,0.0003625927,0.9615098,0.000047705245,0.000023696462,0.00015073906,0.011498587,0.00012614841,0.0015478419,0.00019806265,0.00017856443,0.0242705],"study_design_scores_gemma":[0.0000053309172,0.00041398578,0.96737033,0.000025307128,0.00002018634,0.00024106019,0.028612962,0.0016914952,0.0005932719,0.00014739664,0.00086180685,0.000016835978],"about_ca_topic_score_codex":0.0020955128,"about_ca_topic_score_gemma":0.003079801,"teacher_disagreement_score":0.0020955128,"about_ca_system_score_codex":0.00032597707,"about_ca_system_score_gemma":0.0003492919,"threshold_uncertainty_score":0.0060259104},"labels":[],"label_agreement":null},{"id":"W4392720304","doi":"10.1007/978-3-031-17366-0_7","title":"Trust in International Marketing Relationships: A Retrospective","year":2024,"lang":"en","type":"book-chapter","venue":"JIBS special collections","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Conceptualization; Globe; Discipline; International business; Field (mathematics); Test (biology); International marketing; Focus (optics); Public relations; Political science; Marketing; Psychology; Social science; Sociology; Computer science; Law; Business","score_opus":0.03246610767112633,"score_gpt":0.24856620759950085,"score_spread":0.21610009992837453,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4392720304","genre_codex":"empirical","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.61405677,0.115043856,0.0016761522,0.009184549,0.00045006885,0.00006154942,0.0014402698,0.00004156036,0.25804535],"genre_scores_gemma":[0.9445701,0.033624195,0.00035400654,0.00043563737,0.00017471529,0.00002734511,0.00042395413,0.00003653148,0.020353563],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9990194,0.0003688276,0.000074958065,0.00010382134,0.00021585339,0.00021727203],"domain_scores_gemma":[0.9908296,0.004450675,0.0014055014,0.00041376377,0.0020226561,0.00087790785],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024519733,0.00017531677,0.00016833143,0.0028654796,0.0017780707,0.0029618174,0.00031008056,0.0005978195,0.00673688],"category_scores_gemma":[0.009614332,0.00036536145,0.00021345522,0.007786351,0.0020634062,0.006392947,0.0013592811,0.0021869869,0.00077171857],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008117731,0.0004835435,0.32387623,0.00060577824,0.000049653016,0.0010864943,0.048589356,0.00080755266,0.0002906998,0.16601804,0.065151915,0.39222893],"study_design_scores_gemma":[0.000012733791,0.00038479554,0.4706562,0.0015672663,0.000117194286,0.0019596529,0.048431166,0.0007106163,0.0008247732,0.007867479,0.46741155,0.000056551165],"about_ca_topic_score_codex":0.034599297,"about_ca_topic_score_gemma":0.05847068,"teacher_disagreement_score":0.034599297,"about_ca_system_score_codex":0.0045809518,"about_ca_system_score_gemma":0.0022588014,"threshold_uncertainty_score":0.0687958},"labels":[],"label_agreement":null},{"id":"W4393137406","doi":"","title":"CRM as Complaint Relationship Marketing in Business Service Recovery Context","year":2007,"lang":"en","type":"article","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Complaint; Context (archaeology); Business; Service recovery; Service (business); Marketing; Process management; Service quality; History","score_opus":0.02292253596997804,"score_gpt":0.23449697041388495,"score_spread":0.21157443444390692,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4393137406","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.087549016,0.0052101286,0.08814416,0.024249915,0.0019178748,0.000276192,0.0002887116,0.00093147135,0.79143256],"genre_scores_gemma":[0.94233865,0.0015177088,0.011631689,0.0015745398,0.0017543982,0.00009077898,0.00013019919,0.0001529435,0.04080922],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9967213,0.0018883173,0.000108281616,0.0002814811,0.00065055926,0.0003500881],"domain_scores_gemma":[0.9940058,0.003159374,0.0007875611,0.000565428,0.0008809362,0.0006010188],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026067845,0.00060115574,0.0006826105,0.0028934993,0.002228854,0.014513158,0.0014983867,0.0051659937,0.027943699],"category_scores_gemma":[0.0059572808,0.00032049805,0.000586696,0.0059878007,0.004992604,0.014001178,0.001931099,0.0018274542,0.00223044],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013618928,0.00021969996,0.0030563262,0.0002897159,0.000022218745,0.0011494757,0.003312933,0.0012830173,0.001092755,0.92605937,0.012095922,0.05128248],"study_design_scores_gemma":[0.00012647624,0.00045798824,0.0148760695,0.00082842103,0.00016454243,0.005459951,0.021639502,0.061217252,0.0025339434,0.6634335,0.22907385,0.00018847853],"about_ca_topic_score_codex":0.002382329,"about_ca_topic_score_gemma":0.002250348,"teacher_disagreement_score":0.027943699,"about_ca_system_score_codex":0.0027003195,"about_ca_system_score_gemma":0.002266412,"threshold_uncertainty_score":0.093481004},"labels":[],"label_agreement":null},{"id":"W4393137408","doi":"","title":"Exploring Key relationship marketing variables between arts organizations","year":2007,"lang":"en","type":"article","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Key (lock); The arts; Marketing; Computer science; Business; Political science; Computer security","score_opus":0.058325376160777556,"score_gpt":0.24079124680142686,"score_spread":0.18246587064064929,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4393137408","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948415,0.00010987059,0.0002430828,0.00022328775,0.0000071576196,0.000022592634,0.00020578902,0.000005512423,0.0043412354],"genre_scores_gemma":[0.99797577,0.000058564096,0.00019358017,0.000031455595,0.000013781581,0.000029990846,0.00019487734,0.0000026795965,0.0014993773],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99924123,0.00034244297,0.000036922378,0.0000874154,0.000137988,0.0001540147],"domain_scores_gemma":[0.9832207,0.012589706,0.0018777177,0.00026948194,0.00068803865,0.0013544428],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013643834,0.00029352587,0.00032580772,0.0020622362,0.0011843154,0.0027599104,0.0005037512,0.0007029025,0.021601351],"category_scores_gemma":[0.009948871,0.00012255614,0.00040076615,0.002142926,0.0007314584,0.0011643148,0.0010331415,0.0010153333,0.0009607135],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024081318,0.00045348934,0.9772363,0.00005365061,0.00008952702,0.0001352687,0.002519037,0.00022096616,0.0004321586,0.002269316,0.0005036392,0.01584596],"study_design_scores_gemma":[0.000017275475,0.00018604811,0.9882583,0.000032879147,0.00007510782,0.0000813112,0.007521987,0.0011749305,0.000283584,0.0011586669,0.0012023333,0.0000075901066],"about_ca_topic_score_codex":0.0064678486,"about_ca_topic_score_gemma":0.008986792,"teacher_disagreement_score":0.021601351,"about_ca_system_score_codex":0.0012040605,"about_ca_system_score_gemma":0.001418568,"threshold_uncertainty_score":0.07226372},"labels":[],"label_agreement":null},{"id":"W4393666820","doi":"10.31559/ijhts2022.3.2.1","title":"CUSTOMER PERCEPTION ON SERVICE QUALITY IN THE HOSPITALITY SECTOR WITH A FOCUS ON HOTELS IN ABEOKUTA, NIGERIA","year":2022,"lang":"en","type":"article","venue":"International Journal of Hospitality and Tourism Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Actua","funders":"","keywords":"Hospitality; Business; Service quality; Hospitality industry; Marketing; Perception; Focus (optics); Quality (philosophy); Service (business); Tourism; Psychology; Geography","score_opus":0.033223398190654625,"score_gpt":0.30066448393537326,"score_spread":0.26744108574471864,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4393666820","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99954176,0.000029823797,0.0000137005445,0.000031002204,0.0000010016074,0.0000016517273,0.000007897577,2.2700154e-7,0.00037308488],"genre_scores_gemma":[0.9997812,0.00004704219,0.000017093342,0.000013303172,8.0974763e-7,0.0000011600107,0.000009943813,1.7523932e-7,0.0001291739],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9996649,0.00009804351,0.000029304809,0.000021557787,0.00009663622,0.00008948912],"domain_scores_gemma":[0.9991032,0.0003132727,0.00023414848,0.000015615116,0.0002026444,0.00013119778],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00047394648,0.000081855454,0.00012535305,0.00028026468,0.0006604471,0.00088622025,0.00008608706,0.00025545026,0.00184336],"category_scores_gemma":[0.0011965283,0.00007723827,0.00010669804,0.0005031617,0.0002837467,0.00036226131,0.0003120346,0.00029453196,0.00013794568],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014761645,0.00016573412,0.9681829,0.00007645236,0.000013373854,0.0009574266,0.015283418,0.00015866623,0.0017667619,0.00030017583,0.00044780356,0.012499589],"study_design_scores_gemma":[0.000003315343,0.00037356082,0.93116224,0.000044063785,0.000012464693,0.00070911506,0.065984614,0.00040998022,0.00035497212,0.000081412814,0.00085020263,0.000014092512],"about_ca_topic_score_codex":0.007381643,"about_ca_topic_score_gemma":0.00987846,"teacher_disagreement_score":0.007381643,"about_ca_system_score_codex":0.00043853212,"about_ca_system_score_gemma":0.0004120827,"threshold_uncertainty_score":0.014677346},"labels":[],"label_agreement":null},{"id":"W4395108494","doi":"10.3917/dm.040.0075","title":"Facteurs déterminants de la relation entre la satisfaction des clients et la performance de l’entreprise","year":2005,"lang":"fr","type":"article","venue":"Décisions Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Musée de la Civilisation","funders":"","keywords":"Humanities; Political science; Philosophy","score_opus":0.015229675908682343,"score_gpt":0.2917274907181097,"score_spread":0.27649781480942737,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4395108494","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9854666,0.00078684493,0.0014712471,0.001236284,0.00001272389,0.00003034042,0.00026174504,0.000009650366,0.010724594],"genre_scores_gemma":[0.99788195,0.0003293134,0.00024240886,0.00004950899,0.000027705499,0.0000164698,0.000112610775,0.000004053023,0.0013360585],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970259,0.001260988,0.0002347364,0.00028071183,0.0007764285,0.00042121153],"domain_scores_gemma":[0.9461063,0.039938908,0.0077230935,0.0012645808,0.0033064086,0.0016607895],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0055464,0.00024689603,0.0004289798,0.0012819788,0.0005843109,0.003020158,0.00034975022,0.000767864,0.012668444],"category_scores_gemma":[0.021552607,0.0002487473,0.00058811926,0.001609279,0.0013311906,0.0010611538,0.0008377758,0.0012191434,0.00087112404],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001996072,0.0002023339,0.96855986,0.00009683925,0.00016675658,0.000121299585,0.002365504,0.00048820913,0.0004701601,0.003127551,0.00034559835,0.023856312],"study_design_scores_gemma":[0.000006882231,0.00015162787,0.99374974,0.00003356453,0.00007376677,0.000105807994,0.0020803877,0.0007014386,0.00035525265,0.0014869526,0.0012423979,0.000012192666],"about_ca_topic_score_codex":0.0052375025,"about_ca_topic_score_gemma":0.0057772435,"teacher_disagreement_score":0.012668444,"about_ca_system_score_codex":0.0010686024,"about_ca_system_score_gemma":0.0013448271,"threshold_uncertainty_score":0.042380095},"labels":[],"label_agreement":null},{"id":"W4395463743","doi":"10.18280/isi.290225","title":"Evaluating User Satisfaction of IT Services Through Service Quality Approach","year":2024,"lang":"en","type":"article","venue":"Ingénierie des systèmes d information","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Reliability (semiconductor); Dimension (graph theory); Quality assurance; Service quality; Customer satisfaction; Table (database); Quality (philosophy); Service (business); Service delivery framework; Information technology; Knowledge management; Computer science; Marketing; Business; Mathematics; Database","score_opus":0.06722336951099385,"score_gpt":0.32497902005969803,"score_spread":0.2577556505487042,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4395463743","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9924816,0.00010390487,0.0019495678,0.00012130739,0.000009368005,0.00006475184,0.00021429606,0.000024419323,0.0050309515],"genre_scores_gemma":[0.998946,0.00004459432,0.0005062662,0.000016288099,0.0000037958232,0.000032993426,0.00011673425,0.0000020386442,0.00033128765],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9963787,0.0013047089,0.0004302691,0.00013924834,0.0013841839,0.0003629177],"domain_scores_gemma":[0.99272305,0.0027559611,0.0015871241,0.0001867397,0.002198365,0.0005488653],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024549868,0.00026678827,0.0004156592,0.0024371673,0.0004977906,0.0013499401,0.0002534341,0.0003927119,0.0042571775],"category_scores_gemma":[0.007399,0.000109612854,0.0010784592,0.0033550013,0.00045177076,0.00078533764,0.0007554895,0.0005196475,0.00047255543],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00061329495,0.00061541796,0.9098408,0.00022898008,0.00020044699,0.00016948108,0.0030129037,0.002273938,0.0023124584,0.0010955599,0.0010796442,0.07855706],"study_design_scores_gemma":[0.000022625847,0.0016030389,0.9711692,0.00006605551,0.00012310773,0.00018329271,0.009798755,0.012760085,0.001831766,0.00053464447,0.0018629932,0.00004442385],"about_ca_topic_score_codex":0.0032267114,"about_ca_topic_score_gemma":0.0027589484,"teacher_disagreement_score":0.0042571775,"about_ca_system_score_codex":0.0009376443,"about_ca_system_score_gemma":0.0006423463,"threshold_uncertainty_score":0.014241636},"labels":[],"label_agreement":null},{"id":"W4396230079","doi":"10.54254/2754-1169/79/20241834","title":"Navigating New Markets: Uniqlo's Strategic Success in Canada","year":2024,"lang":"en","type":"article","venue":"Advances in Economics Management and Political Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Competition (biology); Marketing; Context (archaeology); Business; Nonmarket forces; Market share; Market analysis; Industrial organization; Economics; Factor market; Market economy","score_opus":0.019418662495212038,"score_gpt":0.27861634520098083,"score_spread":0.2591976827057688,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4396230079","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8825754,0.0011894172,0.0003621116,0.0093553355,0.00007673608,0.00007187462,0.0004524958,0.00005106755,0.10586561],"genre_scores_gemma":[0.9766261,0.0011920021,0.00049019913,0.0007819727,0.000009037443,0.000010572777,0.00018448036,0.000024114563,0.020681437],"study_design_codex":"qualitative","study_design_gemma":"not_applicable","domain_scores_codex":[0.9985819,0.00009954041,0.000029333756,0.00010077948,0.0005087439,0.00067970995],"domain_scores_gemma":[0.9969441,0.00035497468,0.00015672944,0.00007481191,0.001230013,0.0012392522],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012357339,0.00020966509,0.00022848578,0.0017997785,0.015792059,0.0074341414,0.0010334428,0.0007995349,0.004095903],"category_scores_gemma":[0.003237797,0.00020461595,0.00023194945,0.0047346745,0.0037214453,0.001723183,0.0031032483,0.0012686043,0.00028577965],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00063322403,0.0003310592,0.21468621,0.0005389367,0.00007639375,0.0072557395,0.33161238,0.0016439203,0.0043317582,0.10738765,0.086443044,0.24505968],"study_design_scores_gemma":[0.000029812934,0.00012411423,0.16862181,0.00018935351,0.000044742566,0.0005166327,0.5252432,0.002042565,0.0014510873,0.0025066542,0.2990434,0.0001866606],"about_ca_topic_score_codex":0.99466854,"about_ca_topic_score_gemma":0.9985713,"teacher_disagreement_score":0.08812848,"about_ca_system_score_codex":0.08812848,"about_ca_system_score_gemma":0.119193435,"threshold_uncertainty_score":0.63941985},"labels":[],"label_agreement":null},{"id":"W4396620794","doi":"10.31234/osf.io/8p4vq","title":"Generalizability of Choice Architecture Interventions","year":2024,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Generalizability theory; Psychological intervention; Choice architecture; Architecture; Psychology; Computer science; Social psychology; Geography; Developmental psychology","score_opus":0.05969173309564235,"score_gpt":0.31762336731707386,"score_spread":0.2579316342214315,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4396620794","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.11354421,0.22599939,0.34000656,0.036010787,0.014699954,0.11215629,0.010714171,0.0027296213,0.14413904],"genre_scores_gemma":[0.75042826,0.021569332,0.10992748,0.01584429,0.0020003584,0.09133174,0.0033719838,0.0006574996,0.0048690387],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.6151584,0.24706015,0.06180407,0.026952751,0.047006793,0.0020178698],"domain_scores_gemma":[0.30886063,0.53150004,0.031392295,0.09131384,0.035198223,0.0017350746],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.44579452,0.0028454845,0.006313823,0.0062845037,0.002485999,0.0075830813,0.005770721,0.005497736,0.012508221],"category_scores_gemma":[0.6514143,0.0019618575,0.016773367,0.004276872,0.008400882,0.009103312,0.0076308553,0.0070862058,0.0012765366],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.006635385,0.0016466113,0.06382668,0.16539018,0.059873793,0.0006143063,0.01572225,0.0075615216,0.0024031738,0.07247963,0.018926837,0.5849197],"study_design_scores_gemma":[0.0084193675,0.013987653,0.21169274,0.15522152,0.07257482,0.0011722055,0.011815707,0.011376356,0.011704722,0.28251278,0.21879245,0.00072973507],"about_ca_topic_score_codex":0.0037534821,"about_ca_topic_score_gemma":0.0033883227,"teacher_disagreement_score":0.44579452,"about_ca_system_score_codex":0.0064594396,"about_ca_system_score_gemma":0.0065051042,"threshold_uncertainty_score":0.68343407},"labels":[],"label_agreement":null},{"id":"W4396934950","doi":"10.5539/ass.v20n3p41","title":"Evaluation of Sustainable Strategic Value of Clothing Brand Based on Maxdiff","year":2024,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Clothing; Business; Value (mathematics); Brand equity; Marketing; Advertising; Mathematics; Political science; Statistics","score_opus":0.04094011361080438,"score_gpt":0.3147998424578335,"score_spread":0.27385972884702914,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4396934950","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9475267,0.00023906314,0.013638274,0.00016855393,0.000034522687,0.00023390437,0.00077285245,0.00007206971,0.037314013],"genre_scores_gemma":[0.98936635,0.00008530414,0.008486957,0.00002484681,0.0000060712346,0.00017086157,0.0003642461,0.0000055263304,0.0014898995],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99694,0.001011413,0.00025058762,0.00019745868,0.0014194075,0.00018118358],"domain_scores_gemma":[0.9945181,0.0020978232,0.00063415995,0.00031476427,0.0020841686,0.00035097386],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027997314,0.00041698493,0.00027433538,0.0036150564,0.0005485456,0.0014452602,0.0004519353,0.00027893874,0.0036323299],"category_scores_gemma":[0.007734195,0.00011072315,0.00050783594,0.0030852964,0.000453702,0.0019553504,0.001137702,0.00033309072,0.0003889917],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00056250143,0.00042025503,0.6194295,0.0005681055,0.0001570612,0.00018612157,0.0043628276,0.0031801753,0.00796253,0.013793872,0.002891839,0.34648526],"study_design_scores_gemma":[0.00005082831,0.002027066,0.8796446,0.00020433939,0.00020796365,0.0004550519,0.024052436,0.046202008,0.019440833,0.009603564,0.017907323,0.00020398737],"about_ca_topic_score_codex":0.0020079871,"about_ca_topic_score_gemma":0.0039086053,"teacher_disagreement_score":0.0036323299,"about_ca_system_score_codex":0.00140469,"about_ca_system_score_gemma":0.0006937281,"threshold_uncertainty_score":0.014806569},"labels":[],"label_agreement":null},{"id":"W4398140828","doi":"10.28924/2291-8639-22-2024-81","title":"The Impact of Service Recovery Actions and Perceived Justice on Customer Satisfaction: Insights from Thailand's Private Hospitals","year":2024,"lang":"en","type":"article","venue":"International Journal of Analysis and Applications","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Economic Justice; Service (business); Business; Marketing; Psychology; Political science; Law","score_opus":0.01702160692141069,"score_gpt":0.30068929415171375,"score_spread":0.28366768723030306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4398140828","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.997584,0.000060109436,0.00020048885,0.00028115918,0.0000022222227,0.000010761848,0.000043287524,0.000002872289,0.0018150372],"genre_scores_gemma":[0.9995623,0.000068886264,0.00007447885,0.000041310384,0.0000019560455,0.000006695244,0.00002502449,0.0000018516711,0.00021741893],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99791986,0.0010474073,0.00013695889,0.00008573431,0.00037457282,0.00043544173],"domain_scores_gemma":[0.99132186,0.0049104155,0.0015960785,0.00019962934,0.0011278945,0.0008441411],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001883842,0.00022286235,0.00027686707,0.000831588,0.0016793365,0.0029714182,0.00031361496,0.0004172985,0.0025877503],"category_scores_gemma":[0.005233132,0.00016213777,0.00037828452,0.0019961703,0.0012007001,0.0015245504,0.0017681447,0.0008849529,0.00019691052],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00032216433,0.0007151275,0.7549044,0.000465152,0.00009174782,0.0019028555,0.17104314,0.0011462851,0.0014969207,0.002747698,0.0018105767,0.06335407],"study_design_scores_gemma":[0.000013981137,0.00055769697,0.53336877,0.00015005072,0.00006290687,0.0005094293,0.45614204,0.0040552504,0.00069056253,0.00118329,0.0032089665,0.000057103913],"about_ca_topic_score_codex":0.014605681,"about_ca_topic_score_gemma":0.024145663,"teacher_disagreement_score":0.014605681,"about_ca_system_score_codex":0.0019663265,"about_ca_system_score_gemma":0.0033336165,"threshold_uncertainty_score":0.02904129},"labels":[],"label_agreement":null},{"id":"W4399127003","doi":"10.55529/jsrth.43.33.41","title":"Effect of Service Quality on Hotel Guest Loyalty with Hotel Guest Satisfaction as an Intervening Variable in Five-Star Hotel","year":2024,"lang":"en","type":"article","venue":"Journal of Social Responsibility Tourism and Hospitality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Encana (Canada)","funders":"","keywords":"Loyalty; Service quality; Business; Advertising; Star (game theory); Service (business); Quality (philosophy); Intervening variable; Variable (mathematics); Marketing; Sociology; Mathematics; Physics","score_opus":0.012963825088000754,"score_gpt":0.305709167822228,"score_spread":0.29274534273422725,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4399127003","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99715674,0.00014535214,0.00023926975,0.00017278024,0.000021406957,0.000028989478,0.00012289424,0.0000061501228,0.0021063492],"genre_scores_gemma":[0.99911064,0.00006107329,0.00015121927,0.000040647396,0.000006806817,0.000020646812,0.000118140226,0.0000016048676,0.00048915047],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976299,0.00084812916,0.00016765155,0.00020147677,0.0006817093,0.00047106785],"domain_scores_gemma":[0.99124956,0.0036476618,0.002142979,0.00024347423,0.0011211773,0.0015952357],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013747867,0.00027878454,0.00033017035,0.00063752045,0.00054582057,0.0010579203,0.0003964966,0.00050745584,0.005191397],"category_scores_gemma":[0.0056795,0.00015266103,0.0012113301,0.0007977312,0.00059984677,0.0005005174,0.0010246495,0.0014702899,0.00028935447],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00035612273,0.0009106353,0.9872089,0.00009874526,0.0002411509,0.00014622886,0.0006451074,0.00034808487,0.00041809323,0.0004342453,0.00036742692,0.00882527],"study_design_scores_gemma":[0.000012643352,0.0007987889,0.9946837,0.000054385826,0.000111867696,0.00008940535,0.0016062191,0.0016547644,0.00031123206,0.00017431518,0.0004884512,0.000014220944],"about_ca_topic_score_codex":0.00582816,"about_ca_topic_score_gemma":0.005362116,"teacher_disagreement_score":0.00582816,"about_ca_system_score_codex":0.0009202149,"about_ca_system_score_gemma":0.0011806553,"threshold_uncertainty_score":0.017366886},"labels":[],"label_agreement":null},{"id":"W4399797783","doi":"10.1016/j.ibusrev.2024.102315","title":"Global account management: Knowledge resources and capabilities for relationship management","year":2024,"lang":"en","type":"article","venue":"International Business Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Knowledge management; Business; Computer science","score_opus":0.03690707073051144,"score_gpt":0.31456825900340485,"score_spread":0.27766118827289343,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4399797783","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.002880555,0.8152884,0.0046223574,0.11045152,0.008656315,0.000041832063,0.00034226855,0.00018806136,0.05752872],"genre_scores_gemma":[0.120289676,0.82836205,0.008278834,0.014879859,0.010611454,0.00008583432,0.0008365345,0.00007513883,0.016580665],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9979761,0.00060484104,0.00018035389,0.00010076561,0.001002867,0.00013505612],"domain_scores_gemma":[0.9890364,0.0048633805,0.0012013644,0.00040874444,0.003932951,0.0005572156],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005521229,0.00059286394,0.00057925,0.0068579526,0.00081729627,0.0061083823,0.0006774696,0.0020671869,0.0037674822],"category_scores_gemma":[0.010482392,0.00022862328,0.00033918052,0.008999073,0.002378394,0.007685251,0.0015256418,0.0017435446,0.0007118735],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003870813,0.00003898993,0.0019711123,0.0023338993,0.00008096819,0.00007050785,0.00020500245,0.00061716046,0.0002947711,0.072019786,0.33381703,0.5885121],"study_design_scores_gemma":[0.0000136007675,0.000043976896,0.008009086,0.003966283,0.0001025827,0.00015303491,0.00044392733,0.0007649834,0.00026516253,0.041039627,0.945158,0.000039732127],"about_ca_topic_score_codex":0.0120765595,"about_ca_topic_score_gemma":0.020773627,"teacher_disagreement_score":0.0120765595,"about_ca_system_score_codex":0.003698865,"about_ca_system_score_gemma":0.0092776725,"threshold_uncertainty_score":0.029199362},"labels":[],"label_agreement":null},{"id":"W4399869173","doi":"10.56943/joe.v3i1.465","title":"EFFECTS OF SERVICE QUALITY, HOTEL TECHNOLOGY, AND PRICE FAIRNESS ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION IN HOTEL INDUSTRY IN CAMBODIA","year":2024,"lang":"en","type":"article","venue":"Journal of Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Business; Customer satisfaction; Service quality; Loyalty business model; Marketing; Hotel industry; Loyalty; Customer delight; Customer advocacy; Customer equity; Service (business); Tourism; Geography","score_opus":0.017042996147972507,"score_gpt":0.2707810399798056,"score_spread":0.2537380438318331,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4399869173","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989687,0.00006878085,0.000031149575,0.00009592412,0.0000027678107,0.0000052612404,0.000026057438,7.812115e-7,0.0008006762],"genre_scores_gemma":[0.99957865,0.00004709586,0.000028915169,0.000027103204,0.000001880076,0.0000049576315,0.00003371141,4.4576578e-7,0.00027719635],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993222,0.00022516008,0.00003787049,0.00007530887,0.00009093422,0.00024859403],"domain_scores_gemma":[0.9984534,0.0005990262,0.00036966067,0.00006205085,0.00019843929,0.00031747544],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006831172,0.00028490287,0.0003253099,0.00050187914,0.00088019186,0.0013162286,0.00028975643,0.000454981,0.0039395946],"category_scores_gemma":[0.0018382225,0.0002381186,0.00062124536,0.0005616966,0.00058969675,0.00044307482,0.0010431629,0.0008813975,0.00020217049],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00019441066,0.00029506782,0.9872693,0.00005896698,0.0001037756,0.0003020395,0.0029524514,0.00024164336,0.00071246055,0.0004704224,0.00028182138,0.0071176207],"study_design_scores_gemma":[0.000004454096,0.000073433635,0.99531084,0.000030267034,0.000032594,0.000035179317,0.0036270877,0.0005938133,0.00009981956,0.00004931178,0.00013865382,0.000004350349],"about_ca_topic_score_codex":0.05614433,"about_ca_topic_score_gemma":0.06264618,"teacher_disagreement_score":0.05614433,"about_ca_system_score_codex":0.0012954028,"about_ca_system_score_gemma":0.0017209428,"threshold_uncertainty_score":0.11163509},"labels":[],"label_agreement":null},{"id":"W4400008214","doi":"10.1080/15332667.2024.2368323","title":"How Attitudes Translate to Loyalty: An Integrative Model in Service Relationship Marketing","year":2024,"lang":"en","type":"article","venue":"Journal of Relationship Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba; University Canada West","funders":"","keywords":"Loyalty; Context (archaeology); Service (business); Mediation; Marketing; Loyalty business model; Structural equation modeling; Psychology; Business; Relationship marketing; Consumer behaviour; Social psychology; Service quality; Sociology; Marketing management; Computer science","score_opus":0.050441088762486326,"score_gpt":0.31140267406439615,"score_spread":0.2609615853019098,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400008214","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7605019,0.0036962219,0.1046582,0.011170058,0.00017419485,0.00046593577,0.0002647005,0.00017250118,0.1188962],"genre_scores_gemma":[0.98895067,0.0013620972,0.0071140705,0.00034244327,0.000058258393,0.00016513448,0.000059793376,0.00002059624,0.0019269461],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9983841,0.0010965433,0.000043718024,0.00013916155,0.00018271276,0.00015382172],"domain_scores_gemma":[0.9954939,0.0033559694,0.00031370652,0.000139763,0.0004122643,0.00028447006],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028980605,0.0008469631,0.0005623094,0.0018802664,0.0009253364,0.0045770826,0.0010367498,0.0011787383,0.0046582837],"category_scores_gemma":[0.00702439,0.00050171197,0.0012088749,0.0017307056,0.003576727,0.0038115378,0.002339222,0.0021611217,0.0006000767],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029297845,0.0017574343,0.1770691,0.0005203943,0.00062355667,0.0006991147,0.024760172,0.019315396,0.0015510573,0.6402728,0.0018697007,0.13126834],"study_design_scores_gemma":[0.00008200349,0.0010582808,0.121935636,0.001027788,0.00067927,0.0006134154,0.013742867,0.15429647,0.0006315982,0.69755816,0.008219317,0.00015510827],"about_ca_topic_score_codex":0.0066606007,"about_ca_topic_score_gemma":0.00475578,"teacher_disagreement_score":0.0066606007,"about_ca_system_score_codex":0.0019113461,"about_ca_system_score_gemma":0.0024285724,"threshold_uncertainty_score":0.015583515},"labels":[],"label_agreement":null},{"id":"W4400293299","doi":"10.3390/jrfm17070277","title":"Bank Reputation and Trust: Impact on Client Satisfaction and Loyalty for Portuguese Clients","year":2024,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Portuguese; Reputation; Loyalty; Business; Customer satisfaction; Loyalty business model; Marketing; Psychology; Advertising; Service (business); Political science; Service quality","score_opus":0.011997529969567976,"score_gpt":0.26566591719439464,"score_spread":0.25366838722482665,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400293299","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9968869,0.000107704895,0.0000636833,0.00019088354,0.000002771999,0.0000049684063,0.000023638988,0.0000028889092,0.0027164652],"genre_scores_gemma":[0.9995814,0.00005707246,0.000029726501,0.000020170584,0.0000024287378,0.0000022131612,0.00001188114,9.1718584e-7,0.0002942478],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9983967,0.00067454425,0.000118114935,0.00007160993,0.00040150282,0.0003376572],"domain_scores_gemma":[0.9924604,0.0025863247,0.0024493346,0.00023363612,0.0009946998,0.0012754274],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015393222,0.00010697781,0.0003101752,0.00055405096,0.000768965,0.002086825,0.00020646559,0.00049575657,0.0040967823],"category_scores_gemma":[0.009680712,0.00011431364,0.00028434655,0.0007130454,0.0004182435,0.0005019476,0.00076648814,0.00054210384,0.00034097518],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047413274,0.0005266471,0.93958426,0.00009501729,0.000063932144,0.0006781286,0.0061233705,0.00027385956,0.00087217335,0.0006066801,0.0007776262,0.049924154],"study_design_scores_gemma":[0.000015237114,0.00037919317,0.98254323,0.0000679664,0.00006138426,0.00093691226,0.012984414,0.001175621,0.00039182563,0.00020212375,0.0012227292,0.000019528976],"about_ca_topic_score_codex":0.0066280337,"about_ca_topic_score_gemma":0.008395227,"teacher_disagreement_score":0.0066280337,"about_ca_system_score_codex":0.0009608123,"about_ca_system_score_gemma":0.001138314,"threshold_uncertainty_score":0.013705075},"labels":[],"label_agreement":null},{"id":"W4400443012","doi":"10.5465/amproc.2024.13396abstract","title":"Arranged Friendship: A New Construct, Instrument, and National Rankings","year":2024,"lang":"en","type":"article","venue":"Academy of Management Proceedings","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Friendship; Construct (python library); Psychology; Computer science; Social psychology; Computer network","score_opus":0.03502912569627546,"score_gpt":0.26909985033728806,"score_spread":0.23407072464101258,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400443012","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9018978,0.0005913751,0.016394379,0.0016748263,0.00028540322,0.0004989826,0.0027710006,0.00016848861,0.075717784],"genre_scores_gemma":[0.97924805,0.00024175698,0.0167106,0.00016171049,0.000065892666,0.0004334751,0.0015101866,0.00001997657,0.0016083904],"study_design_codex":"observational","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.9977276,0.0011323028,0.00022404423,0.00015880995,0.0005636377,0.00019353886],"domain_scores_gemma":[0.99325055,0.0021807333,0.001532261,0.00073009124,0.0013112493,0.0009951054],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002588798,0.00018954907,0.00024881845,0.0030181117,0.0012551675,0.001648793,0.00047574093,0.00039971137,0.0040256353],"category_scores_gemma":[0.00805478,0.00011680077,0.0003151847,0.0034079105,0.0010504724,0.0023816854,0.002079745,0.0009516266,0.00038429463],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001642339,0.0004547979,0.7474009,0.0002258632,0.00012983661,0.0001178849,0.009905017,0.000620757,0.0008699984,0.030249763,0.014204053,0.1956569],"study_design_scores_gemma":[0.000037425158,0.0005841927,0.8862614,0.00022667201,0.0000982303,0.00044712986,0.025285667,0.0032797486,0.00072264136,0.009358678,0.07359037,0.00010775819],"about_ca_topic_score_codex":0.0035435036,"about_ca_topic_score_gemma":0.008894861,"teacher_disagreement_score":0.0040256353,"about_ca_system_score_codex":0.0009880122,"about_ca_system_score_gemma":0.001158531,"threshold_uncertainty_score":0.013691008},"labels":[],"label_agreement":null},{"id":"W4400473330","doi":"10.5267/j.uscm.2024.5.014","title":"Service quality, punctual cargo delivery, and customer loyalty: The mediating role of customer decisions","year":2024,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Loyalty business model; Customer retention; Customer satisfaction; Marketing; Customer advocacy; Loyalty; Customer to customer; Service (business); Quality (philosophy); Customer equity; Customer service; Process management","score_opus":0.026619169406308974,"score_gpt":0.27197299821738713,"score_spread":0.24535382881107815,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400473330","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99021566,0.00020293656,0.00069262634,0.0004613807,0.00000894228,0.000027873206,0.000029218865,0.000004466122,0.0083568245],"genre_scores_gemma":[0.99925095,0.00010141807,0.00021291261,0.000028513212,0.0000025843929,0.0000067983524,0.0000070428773,0.0000012171328,0.0003884405],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99834704,0.0009717726,0.000060451017,0.00011517089,0.0002050879,0.00030049408],"domain_scores_gemma":[0.9914961,0.006335309,0.0008900923,0.00018413676,0.00045822133,0.0006361436],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014693813,0.000304368,0.00026168037,0.00066792144,0.0008853054,0.0026051782,0.00041004992,0.00066224445,0.005893359],"category_scores_gemma":[0.006214112,0.00019449928,0.0004305922,0.00070684263,0.0012661663,0.0012477088,0.0018418123,0.0009959495,0.00020232862],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00070641434,0.0013580776,0.8654217,0.0003523642,0.0003895396,0.0014101102,0.022178102,0.0027589693,0.0019363895,0.03745431,0.00085410126,0.06517988],"study_design_scores_gemma":[0.0000789175,0.0011581911,0.9113199,0.00045486557,0.00058197696,0.00061088,0.050203823,0.012951613,0.002099939,0.014808461,0.0056220545,0.000109434004],"about_ca_topic_score_codex":0.008953368,"about_ca_topic_score_gemma":0.0074260454,"teacher_disagreement_score":0.008953368,"about_ca_system_score_codex":0.001160769,"about_ca_system_score_gemma":0.002017966,"threshold_uncertainty_score":0.01971519},"labels":[],"label_agreement":null},{"id":"W4400569602","doi":"10.1108/qmr-09-2023-0127","title":"The retail wellnesscape: conceptualizing consumer wellness in a health food retailing context","year":2024,"lang":"en","type":"article","venue":"Qualitative Market Research An International Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Sherbrooke","funders":"","keywords":"Conceptualization; Marketing; Business; Context (archaeology); Originality; Nature versus nurture; Construct (python library); Qualitative research; Advertising; Sociology","score_opus":0.16265357469628658,"score_gpt":0.4461404727118135,"score_spread":0.28348689801552696,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400569602","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7869044,0.020576011,0.040379677,0.017917832,0.0004338472,0.00034078074,0.00020642714,0.000077926146,0.13316306],"genre_scores_gemma":[0.9922085,0.0017492936,0.0039157285,0.00075996754,0.000046995126,0.00006958842,0.000041653686,0.000010641872,0.001197532],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99803406,0.0013608326,0.00007163418,0.00016918409,0.00015928822,0.0002050369],"domain_scores_gemma":[0.9982786,0.0008739072,0.00026277415,0.00008801025,0.00017431434,0.0003224299],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023690173,0.0005483415,0.00032562856,0.0022610733,0.0022546088,0.0075121704,0.0010323427,0.0017360275,0.0029557871],"category_scores_gemma":[0.001786614,0.00026889093,0.00045701457,0.0024884038,0.014008975,0.0073781353,0.006581864,0.0020619908,0.00017840191],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012701734,0.00019042655,0.035612054,0.0011062565,0.00006992396,0.0025139016,0.5233065,0.000737396,0.0027504098,0.39945155,0.0020129192,0.032121677],"study_design_scores_gemma":[0.000021049344,0.0002856294,0.044217415,0.0018276253,0.00007196352,0.0022018033,0.7371677,0.0021971134,0.00061063824,0.10071238,0.11058111,0.00010565916],"about_ca_topic_score_codex":0.0053227325,"about_ca_topic_score_gemma":0.005278023,"teacher_disagreement_score":0.0075121704,"about_ca_system_score_codex":0.0026210395,"about_ca_system_score_gemma":0.0021398407,"threshold_uncertainty_score":0.01901704},"labels":[],"label_agreement":null},{"id":"W4400905953","doi":"10.1016/j.jbusres.2024.114836","title":"Unveiling the web of interactions: Analyzing dynamic customer engagements across multiple websites","year":2024,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Smiths Detection (Canada)","funders":"Science Applications International Corporation; Andrew W. Mellon Foundation; National Science Foundation","keywords":"Advertising; World Wide Web; Business; Marketing; Computer science","score_opus":0.09110837499193494,"score_gpt":0.40233970086744175,"score_spread":0.31123132587550684,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4400905953","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9906832,0.00040748285,0.0041163517,0.00017942047,0.000017576176,0.000027003194,0.0007547623,0.00010213443,0.003712037],"genre_scores_gemma":[0.99618286,0.00012303349,0.0023139687,0.000034344055,0.000018488785,0.000028472654,0.00052703643,0.000038637118,0.00073320745],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990872,0.00032253814,0.000051312287,0.00014990137,0.00025430086,0.00013470082],"domain_scores_gemma":[0.99441105,0.0033336016,0.00078314135,0.00042904177,0.00066527794,0.00037791464],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006955628,0.00028788642,0.00044686408,0.0043337997,0.00060423324,0.0032613766,0.0005338053,0.0009633156,0.0020495553],"category_scores_gemma":[0.0063994476,0.00027788203,0.00034805652,0.005093614,0.0005665052,0.00400207,0.001922416,0.0010527992,0.0009889948],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007577208,0.0007290798,0.78383964,0.00033966897,0.00048687786,0.0008364863,0.007875883,0.0071661375,0.014951995,0.0046696365,0.004650637,0.17369622],"study_design_scores_gemma":[0.000017036984,0.00023589545,0.8396047,0.00009796706,0.00017416215,0.0007308339,0.012898237,0.12808967,0.002596178,0.009243616,0.006231909,0.000079841644],"about_ca_topic_score_codex":0.0047653997,"about_ca_topic_score_gemma":0.010174863,"teacher_disagreement_score":0.0047653997,"about_ca_system_score_codex":0.00042974562,"about_ca_system_score_gemma":0.00036637855,"threshold_uncertainty_score":0.009475291},"labels":[],"label_agreement":null},{"id":"W4401133715","doi":"10.38159/ehass.20245725","title":"Examining Service Quality in Ghanaian Higher Education: A Comparative Analysis of Private and Public Universities","year":2024,"lang":"en","type":"article","venue":"E-Journal of Humanities Arts and Social Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Likert scale; Quality (philosophy); Higher education; Service quality; Service (business); Business; Public relations; Public service; Private sector; Marketing; Medical education; Political science; Psychology; Economic growth; Economics; Medicine","score_opus":0.19578668203229907,"score_gpt":0.34869556603770147,"score_spread":0.1529088840054024,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4401133715","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99859697,0.00040765677,0.0000900735,0.00014589814,0.0000034800676,0.000009298146,0.000064142034,0.0000010688569,0.0006815608],"genre_scores_gemma":[0.9995034,0.0002221599,0.000070349786,0.000027099431,0.0000036567244,0.0000058046326,0.00004849663,9.3876446e-7,0.00011809483],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986461,0.00044867702,0.00012212932,0.00012166479,0.0003064875,0.00035498283],"domain_scores_gemma":[0.99458414,0.0021897655,0.0017188303,0.000140876,0.0007677934,0.00059864053],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002029338,0.00012647301,0.0002652624,0.002376631,0.0008029519,0.0011062829,0.000196467,0.0002967706,0.0025331995],"category_scores_gemma":[0.00673637,0.00013129206,0.00022360904,0.005573037,0.0007782725,0.0013138915,0.0007947645,0.00029055975,0.0001745119],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022443487,0.00018630168,0.9127971,0.00032080605,0.000048009177,0.00060691684,0.03755324,0.00017377734,0.0008456653,0.0010471168,0.000613701,0.045582984],"study_design_scores_gemma":[0.000005086467,0.00014193298,0.9496445,0.000094068375,0.000014402896,0.00022071933,0.047789704,0.00016117693,0.00012889224,0.000077386576,0.001716149,0.0000058799405],"about_ca_topic_score_codex":0.017532071,"about_ca_topic_score_gemma":0.03443699,"teacher_disagreement_score":0.017532071,"about_ca_system_score_codex":0.0026388478,"about_ca_system_score_gemma":0.0017972479,"threshold_uncertainty_score":0.034860075},"labels":[],"label_agreement":null},{"id":"W4401666332","doi":"10.1007/978-3-031-65018-5_24","title":"Resident’s Cooperative Behaviors Towards a Place Brand: A Comprehensive Literature Review","year":2024,"lang":"en","type":"book-chapter","venue":"Information systems engineering and management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Institute on Governance","funders":"","keywords":"Psychology; Advertising; Aesthetics; Sociology; Business; Art","score_opus":0.013651987845969988,"score_gpt":0.2252005258449206,"score_spread":0.2115485379989506,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4401666332","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.010514222,0.98334336,0.00015449415,0.0010629697,0.00012630397,0.000017636627,0.00015657413,0.0000056732465,0.004618832],"genre_scores_gemma":[0.03457607,0.9630201,0.00046663603,0.0007331892,0.00011605485,0.000017017368,0.00016347934,0.0000041045314,0.00090348104],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9994925,0.00012308394,0.00008081593,0.000075690165,0.00018545798,0.000042368618],"domain_scores_gemma":[0.9967257,0.002211407,0.00038313385,0.00003751734,0.00056265976,0.00007958996],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014453214,0.00038775586,0.0007407435,0.0052733086,0.0005473942,0.0019749722,0.0006403936,0.0008526133,0.003311006],"category_scores_gemma":[0.003555665,0.00030856332,0.00055202545,0.008060112,0.00079540623,0.0024375152,0.0007548526,0.00071998226,0.0004922581],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008220762,0.00021670683,0.015801856,0.046819605,0.00043751777,0.00039751458,0.002865516,0.00018061177,0.0003231313,0.003851071,0.026615689,0.9024086],"study_design_scores_gemma":[0.00003417974,0.00040640557,0.18026754,0.16878492,0.004063333,0.004617164,0.027851488,0.00046225806,0.0010175052,0.0033469168,0.6089905,0.00015780289],"about_ca_topic_score_codex":0.012224865,"about_ca_topic_score_gemma":0.05117472,"teacher_disagreement_score":0.012224865,"about_ca_system_score_codex":0.0010903272,"about_ca_system_score_gemma":0.004242969,"threshold_uncertainty_score":0.02430737},"labels":[],"label_agreement":null},{"id":"W4401696636","doi":"10.47392/irjaem.2024.0384","title":"Guestology and Guest Satisfaction-The Success of Hospitality","year":2024,"lang":"en","type":"article","venue":"International Research Journal on Advanced Engineering and Management (IRJAEM)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Hospitality; Action (physics); Point (geometry); Marketing; Control (management); Advertising; Revenue; Term (time); Customer satisfaction; Business; Psychology; Public relations; Engineering; Sociology; Management; Political science; Economics; Law; Mathematics; Tourism","score_opus":0.028483292629869546,"score_gpt":0.3343934275223855,"score_spread":0.30591013489251595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4401696636","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9043433,0.0008496202,0.00057723036,0.003249836,0.000184568,0.000047115966,0.000356739,0.000030761974,0.09036087],"genre_scores_gemma":[0.99713033,0.00011950622,0.000096853044,0.0001455157,0.00003734673,0.000008604307,0.000081438746,0.000009258601,0.0023712076],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9968791,0.0014351532,0.00014468361,0.00015546005,0.00072669843,0.0006589724],"domain_scores_gemma":[0.98507917,0.0029771018,0.0032142461,0.00046651362,0.0021956516,0.0060673966],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016869304,0.00015967987,0.0003002251,0.00096257246,0.0014906242,0.0037066417,0.00045098446,0.0006415017,0.011388016],"category_scores_gemma":[0.00979175,0.00011535676,0.00038517013,0.0009903093,0.0016915174,0.001151473,0.0027240536,0.0017708037,0.0010100127],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00084064045,0.0017049469,0.86674124,0.00021731097,0.00028139944,0.0004887446,0.019304454,0.00039267496,0.00076826185,0.018068297,0.018965704,0.07222633],"study_design_scores_gemma":[0.00003353349,0.0005445159,0.94387203,0.00012411458,0.00004653977,0.0004931283,0.033027038,0.00065926847,0.0002300247,0.004389343,0.016524056,0.000056367182],"about_ca_topic_score_codex":0.0026963572,"about_ca_topic_score_gemma":0.0034946431,"teacher_disagreement_score":0.011388016,"about_ca_system_score_codex":0.0013105839,"about_ca_system_score_gemma":0.0009850501,"threshold_uncertainty_score":0.038096666},"labels":[],"label_agreement":null},{"id":"W4401977269","doi":"10.28924/2291-8639-22-2024-141","title":"Service Quality as a Catalyst for Competitive Advantage and Business Performance in Hotel Industry: An Empirical Analysis by PLS-SEM Algorithm","year":2024,"lang":"en","type":"article","venue":"International Journal of Analysis and Applications","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Business; Service (business); Mathematics; Empirical research; Competitive advantage; Quality (philosophy); Marketing; Algorithm; Industrial organization; Statistics","score_opus":0.02300743323488863,"score_gpt":0.34950095156244615,"score_spread":0.3264935183275575,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4401977269","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97437763,0.00006680806,0.021099025,0.00013110282,0.00000720295,0.00015741252,0.0002707203,0.000061403414,0.003828648],"genre_scores_gemma":[0.9892378,0.000053803768,0.009960417,0.000013652044,0.000002353214,0.00009431336,0.00018586435,0.0000122703,0.00043954753],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9984518,0.0007828246,0.000076233526,0.00012416739,0.00044663358,0.00011844859],"domain_scores_gemma":[0.9965384,0.0021611708,0.0003823708,0.00019284105,0.0006378477,0.00008735147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004217364,0.00042376274,0.0003495119,0.0012619591,0.000490136,0.0012849817,0.00042573785,0.0003787287,0.002324091],"category_scores_gemma":[0.0063728304,0.00021503714,0.000921629,0.0022425212,0.0007325396,0.000794883,0.0009908142,0.0007521191,0.00030656822],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003553967,0.001192863,0.78863937,0.00041157537,0.0003394262,0.00018890886,0.0048715267,0.03726075,0.0045482772,0.010574693,0.0013277698,0.15028939],"study_design_scores_gemma":[0.00006761987,0.001178507,0.5358082,0.00018072939,0.00032492148,0.00020634255,0.008324616,0.43584174,0.0065990556,0.007592077,0.0037880444,0.000088182416],"about_ca_topic_score_codex":0.0054261764,"about_ca_topic_score_gemma":0.0062472215,"teacher_disagreement_score":0.0054261764,"about_ca_system_score_codex":0.0009950484,"about_ca_system_score_gemma":0.0022767563,"threshold_uncertainty_score":0.02230388},"labels":[],"label_agreement":null},{"id":"W4402740267","doi":"10.1016/j.jretconser.2024.104018","title":"Using necessary condition analysis to complement multigroup analysis in partial least squares structural equation modeling","year":2024,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":34,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"Unitatea Executiva pentru Finantarea Invatamantului Superior, a Cercetarii, Dezvoltarii si Inovarii; Corporation for National and Community Service; National Children's Alliance","keywords":"Structural equation modeling; Complement (music); Partial least squares regression; Mathematics; Statistics; Chemistry","score_opus":0.05723187579413894,"score_gpt":0.32328288619924084,"score_spread":0.26605101040510193,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4402740267","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.012179634,0.000118827855,0.9827399,0.00032203688,0.00008959611,0.0008826882,0.00022474334,0.00030482336,0.0031377585],"genre_scores_gemma":[0.1296561,0.00017907553,0.86479175,0.00015320884,0.00006740709,0.0041579786,0.00039813222,0.00013766503,0.00045858332],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.8824159,0.09554033,0.0045464477,0.0070757614,0.0093810875,0.0010405657],"domain_scores_gemma":[0.79938227,0.16983923,0.007938106,0.012453867,0.009400762,0.0009858139],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.07623908,0.0034865395,0.0032905263,0.008786361,0.0034841527,0.005765577,0.0027481136,0.002404623,0.01555529],"category_scores_gemma":[0.16886002,0.0012705735,0.0045824675,0.0069623482,0.0065233023,0.009003127,0.0064374832,0.0054484503,0.0016706939],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00047260165,0.00072936487,0.015262418,0.0018702169,0.0011319935,0.0006152676,0.010469982,0.03112115,0.0035997224,0.74997133,0.003171424,0.18158442],"study_design_scores_gemma":[0.00018344434,0.0010779911,0.006448324,0.000716977,0.0004231068,0.00018686095,0.0026380687,0.24940763,0.004771892,0.72132427,0.012565459,0.0002559971],"about_ca_topic_score_codex":0.003787634,"about_ca_topic_score_gemma":0.005325195,"teacher_disagreement_score":0.07623908,"about_ca_system_score_codex":0.0028407439,"about_ca_system_score_gemma":0.00816333,"threshold_uncertainty_score":0.40319562},"labels":[],"label_agreement":null},{"id":"W4403046778","doi":"10.1108/cbth-11-2023-0207","title":"The impact of emotional perceived value on hotel guests’ satisfaction, affective commitment and loyalty","year":2024,"lang":"en","type":"article","venue":"Consumer Behavior in Tourism and Hospitality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval","funders":"","keywords":"Psychology; Loyalty; Value (mathematics); Originality; Perspective (graphical); Social psychology; Construct (python library); Context (archaeology); Customer satisfaction; Marketing; Business","score_opus":0.018880897888107283,"score_gpt":0.29561092997204197,"score_spread":0.2767300320839347,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4403046778","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9950901,0.00017282812,0.00017035732,0.00012006212,0.000013293169,0.0000065453337,0.00003596938,0.0000029607063,0.0043879226],"genre_scores_gemma":[0.9995554,0.000054243905,0.00007044301,0.000025112535,0.0000057384595,0.0000030133303,0.000023511826,9.5061205e-7,0.00026159303],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.999206,0.0003484622,0.00004845641,0.000041507206,0.00020113644,0.00015433553],"domain_scores_gemma":[0.995961,0.0014361455,0.0009677015,0.00014773659,0.0006252924,0.00086205435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008930154,0.0001534222,0.00021786803,0.00038462467,0.00037988438,0.0017563417,0.00015979791,0.00020531306,0.0040394277],"category_scores_gemma":[0.004265671,0.00008489487,0.00034661905,0.00032817383,0.00045453446,0.00041779105,0.0009275962,0.00068808586,0.0002522014],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005098933,0.00061829266,0.9221681,0.00025884327,0.00030358828,0.00042829142,0.0039096866,0.00038848235,0.0027221693,0.0014087992,0.0009269102,0.066356994],"study_design_scores_gemma":[0.000008635443,0.00036042472,0.98919743,0.00005733438,0.00005957058,0.00021732961,0.007291233,0.00069706363,0.00044720437,0.00046218623,0.0011822286,0.00001925093],"about_ca_topic_score_codex":0.0013199716,"about_ca_topic_score_gemma":0.0020042001,"teacher_disagreement_score":0.0040394277,"about_ca_system_score_codex":0.00041332358,"about_ca_system_score_gemma":0.0004088031,"threshold_uncertainty_score":0.013513267},"labels":[],"label_agreement":null},{"id":"W4403549219","doi":"10.1108/ijchm-04-2024-0535","title":"Unraveling the customer orientation paradox","year":2024,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Guelph; Guelph General Hospital; Ted Rogers Centre for Heart Research","funders":"","keywords":"Customer orientation; Orientation (vector space); Business; Marketing; Geometry; Mathematics","score_opus":0.025665661035051194,"score_gpt":0.2865668268961391,"score_spread":0.2609011658610879,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4403549219","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97825396,0.002393805,0.0028548825,0.008226206,0.00008536469,0.000012410797,0.000021162336,0.000010966412,0.008141234],"genre_scores_gemma":[0.9983,0.00044098037,0.0005469817,0.00046594092,0.0000525725,0.000004535247,0.0000066372704,0.0000020703271,0.0001802626],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.99913174,0.00047831013,0.000027586471,0.000108349355,0.00016975228,0.000084205385],"domain_scores_gemma":[0.9942303,0.0032127046,0.0012526419,0.00028017844,0.00050541945,0.00051880744],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001991174,0.00026779796,0.00026447175,0.0007974602,0.0006570908,0.0022614142,0.0006297871,0.0005393801,0.0020572687],"category_scores_gemma":[0.0046255365,0.00012213895,0.00014277153,0.0008632277,0.0029263115,0.002141507,0.0020531132,0.0014249688,0.000086338456],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003946948,0.00051863125,0.53184634,0.0007801468,0.00020624898,0.002569661,0.05114117,0.0014636042,0.0050118626,0.16051081,0.004540246,0.24101657],"study_design_scores_gemma":[0.00005726755,0.0006768339,0.57443637,0.00076544617,0.00014260426,0.0031624592,0.16455273,0.011827606,0.0015560382,0.21182148,0.030863808,0.00013734862],"about_ca_topic_score_codex":0.0022684606,"about_ca_topic_score_gemma":0.0026359817,"teacher_disagreement_score":0.0022684606,"about_ca_system_score_codex":0.00068269315,"about_ca_system_score_gemma":0.001335308,"threshold_uncertainty_score":0.010530412},"labels":[],"label_agreement":null},{"id":"W4403601933","doi":"10.3390/jrfm17100473","title":"The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens","year":2024,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Sustainability; Business; Quality (philosophy); Star (game theory); Service (business); Service quality; Marketing; Finance; Environmental economics; Economics","score_opus":0.0212619151418146,"score_gpt":0.27903879887727917,"score_spread":0.2577768837354646,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4403601933","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9990747,0.000019975354,0.000036584985,0.00005217628,0.0000013796775,0.0000069119933,0.000009542836,6.887459e-7,0.0007980162],"genre_scores_gemma":[0.9994646,0.000041440257,0.00009830227,0.000020211859,0.000001583372,0.0000034246689,0.000009107367,7.2633287e-7,0.00036081378],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99904853,0.0004724459,0.000035462173,0.000052471416,0.00013386362,0.00025718228],"domain_scores_gemma":[0.99898857,0.00042471848,0.00013562356,0.000036412814,0.0001187555,0.00029593686],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011997403,0.00026209434,0.00028365586,0.0007940888,0.002767801,0.001792609,0.0006024308,0.00080960465,0.0015826155],"category_scores_gemma":[0.0014300859,0.00015469108,0.00041706619,0.0008870554,0.001169509,0.00072411326,0.0013389565,0.0005756244,0.00017524959],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008578025,0.003071783,0.7447877,0.00050141366,0.0002506637,0.069539934,0.1022692,0.009017639,0.007634502,0.006470166,0.0023582138,0.053240895],"study_design_scores_gemma":[0.00003563629,0.001713663,0.5594829,0.00015719676,0.000087746856,0.006037866,0.41423365,0.008251679,0.0022654172,0.0007071634,0.0069167395,0.000110391076],"about_ca_topic_score_codex":0.039479014,"about_ca_topic_score_gemma":0.1104676,"teacher_disagreement_score":0.039479014,"about_ca_system_score_codex":0.0032675501,"about_ca_system_score_gemma":0.0016351942,"threshold_uncertainty_score":0.07849842},"labels":[],"label_agreement":null},{"id":"W4403782530","doi":"10.1108/jbim-03-2024-0182","title":"Genuine small talk, rapport, and negotiation outcomes in B2B relationship","year":2024,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Innovation Cluster (Canada)","funders":"","keywords":"Negotiation; Psychology; Business; Social psychology; Sociology; Social science","score_opus":0.07671788723453465,"score_gpt":0.25602885208355247,"score_spread":0.17931096484901782,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4403782530","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90805495,0.0018024732,0.015913691,0.0053906343,0.00014011747,0.00020057661,0.000057898866,0.000084387415,0.06835544],"genre_scores_gemma":[0.9968809,0.0002807122,0.0013648866,0.00023705342,0.000022823973,0.0000783426,0.000014496113,0.00001729902,0.0011035048],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.97646755,0.018441977,0.0006026634,0.0007781492,0.0024240338,0.0012857204],"domain_scores_gemma":[0.95678097,0.027476046,0.008417709,0.0015103552,0.0018871257,0.0039277147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01233147,0.00044056866,0.00046782926,0.0016373144,0.008152346,0.0077427668,0.0008753389,0.0019080963,0.0068640416],"category_scores_gemma":[0.04319099,0.00032569282,0.0003931539,0.0010063646,0.00858577,0.006294028,0.011264098,0.003200099,0.0007645316],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005117253,0.0005729969,0.053563546,0.0011815302,0.00013923123,0.0024217383,0.75818074,0.0007742622,0.004129798,0.052066248,0.0030778865,0.12338027],"study_design_scores_gemma":[0.00006100723,0.00069816515,0.09865017,0.0015584771,0.00011969199,0.0031423848,0.7796274,0.0023671787,0.0020868673,0.069404535,0.042039756,0.000244389],"about_ca_topic_score_codex":0.0011926594,"about_ca_topic_score_gemma":0.001268101,"teacher_disagreement_score":0.01233147,"about_ca_system_score_codex":0.001717334,"about_ca_system_score_gemma":0.002349004,"threshold_uncertainty_score":0.065215826},"labels":[],"label_agreement":null},{"id":"W4404599522","doi":"10.5267/j.uscm.2024.7.023","title":"The effect of integrated marketing mix model on customer retention","year":2024,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"Qassim University","keywords":"Marketing; Customer retention; Business; Promotion (chess); Marketing mix; Product (mathematics); Relationship marketing; Customer advocacy; Sample (material); Marketing management; Service quality; Service (business); Mathematics","score_opus":0.015381446657606304,"score_gpt":0.24958471645337793,"score_spread":0.23420326979577163,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4404599522","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9901016,0.00023798979,0.0029323779,0.00021582413,0.000028527593,0.00014459652,0.000084959494,0.00006751357,0.0061866706],"genre_scores_gemma":[0.99727964,0.00007875742,0.001557291,0.000038783302,0.000013594381,0.0000737978,0.00006754259,0.000008950624,0.00088169303],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99488693,0.0023544275,0.00023947646,0.00039667625,0.0015837804,0.0005387619],"domain_scores_gemma":[0.9868774,0.006957031,0.0018412509,0.0008075759,0.0017730508,0.0017436852],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0048459684,0.0007576596,0.0006371563,0.0014647668,0.00070170884,0.003575072,0.0008123109,0.000807791,0.007135448],"category_scores_gemma":[0.012095723,0.00028888174,0.0011880078,0.0010476565,0.000487041,0.0028461546,0.002421439,0.0011697292,0.0010681221],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0072661694,0.008116317,0.6989751,0.00049195,0.0017125868,0.00046112775,0.002647722,0.02444323,0.008506537,0.0073215286,0.0014468435,0.23861097],"study_design_scores_gemma":[0.0005472637,0.033084285,0.7121446,0.00038503378,0.0022453244,0.0010223063,0.011637059,0.2119946,0.006652819,0.011445602,0.008459571,0.00038149933],"about_ca_topic_score_codex":0.0012162431,"about_ca_topic_score_gemma":0.0011129953,"teacher_disagreement_score":0.007135448,"about_ca_system_score_codex":0.0015228029,"about_ca_system_score_gemma":0.0013225444,"threshold_uncertainty_score":0.02562821},"labels":[],"label_agreement":null},{"id":"W4405258804","doi":"10.5267/j.dsl.2024.10.001","title":"The role of service quality, customer perceived value, and trust in enhancing customer satisfaction of expedition service","year":2024,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Marketing; Service (business); Value (mathematics); Quality (philosophy); Customer advocacy; Customer retention; Process management; Computer science","score_opus":0.021867383921262556,"score_gpt":0.2988313360473824,"score_spread":0.2769639521261198,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4405258804","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9926006,0.00015212406,0.0010551761,0.00026390978,0.0000057796,0.000020438705,0.000023819728,0.000006446491,0.005871621],"genre_scores_gemma":[0.9997085,0.000031074927,0.00014304461,0.000011002995,0.000001541986,0.0000021775224,0.000005414178,6.752846e-7,0.000096538824],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99797744,0.0009298238,0.000119966,0.00007334815,0.0005551723,0.00034426223],"domain_scores_gemma":[0.98783815,0.005333702,0.0031751383,0.00029182603,0.0018331306,0.0015279644],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021333923,0.00015333999,0.0002225727,0.00067863334,0.000493244,0.001954474,0.00020861717,0.00036251353,0.001581098],"category_scores_gemma":[0.0088487435,0.00013190266,0.00032575152,0.0007410298,0.00079168315,0.00092727627,0.00077337417,0.00070316385,0.00013669665],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00049742544,0.0005274782,0.9123983,0.00018604755,0.00018664006,0.0004619571,0.0061829067,0.0015717493,0.0026816064,0.0034457557,0.0004609741,0.07139915],"study_design_scores_gemma":[0.000014654366,0.00047593875,0.98028564,0.00007014067,0.00010339916,0.00032224762,0.0077066943,0.007636164,0.0009005892,0.001316368,0.001134462,0.00003367226],"about_ca_topic_score_codex":0.006155089,"about_ca_topic_score_gemma":0.008310806,"teacher_disagreement_score":0.006155089,"about_ca_system_score_codex":0.0011873953,"about_ca_system_score_gemma":0.0016493221,"threshold_uncertainty_score":0.012238562},"labels":[],"label_agreement":null},{"id":"W4405757572","doi":"10.2478/fprj-2024-0004","title":"Exploring the Relationships between Virtual Client Meetings, Financial Anxiety, and Trust in Financial Planning","year":2024,"lang":"en","type":"article","venue":"Financial Planning Research Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Planner; Finance; Business; Anxiety; Financial plan; Psychology; Computer science","score_opus":0.2302521961390221,"score_gpt":0.3552437737043273,"score_spread":0.12499157756530521,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4405757572","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984511,0.000044950222,0.000057022662,0.00015330157,0.0000014494397,0.000008809882,0.000019394876,0.00000146842,0.0012624473],"genre_scores_gemma":[0.99971455,0.000030224552,0.000046634956,0.00001492927,7.271162e-7,0.0000047192075,0.000010593214,5.1759986e-7,0.00017704355],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99737465,0.0008129154,0.00010964404,0.00010199997,0.0008372345,0.00076359673],"domain_scores_gemma":[0.98474216,0.0057414602,0.003461256,0.0003315144,0.0023435715,0.0033799813],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0026417195,0.00015598355,0.0002950803,0.00092443137,0.002484072,0.0033225843,0.0006678292,0.00041483005,0.0036372533],"category_scores_gemma":[0.013788022,0.0002397143,0.00025379076,0.0009898368,0.0016325007,0.0006258109,0.0017197587,0.0014587735,0.00012764776],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010777756,0.00036750676,0.9392606,0.000051519623,0.000037423604,0.0002176855,0.03876038,0.00016779342,0.00025484746,0.0006186011,0.00065284764,0.019502893],"study_design_scores_gemma":[0.000006203838,0.000119945944,0.89577705,0.00007521977,0.000036030586,0.0001641942,0.10126146,0.0009914249,0.00015799953,0.00022490638,0.0011578652,0.000027697577],"about_ca_topic_score_codex":0.48170027,"about_ca_topic_score_gemma":0.58527446,"teacher_disagreement_score":0.48170027,"about_ca_system_score_codex":0.0098526515,"about_ca_system_score_gemma":0.008009303,"threshold_uncertainty_score":0.95779294},"labels":[],"label_agreement":null},{"id":"W4405963992","doi":"10.1093/geroni/igae098.1940","title":"DEVELOPMENT OF CONSUMER-REPORTED QUALITY INDICATORS FOR PUBLICLY-FUNDED HOME AND COMMUNITY-BASED SERVICES","year":2024,"lang":"en","type":"article","venue":"Innovation in Aging","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Quality (philosophy); Marketing","score_opus":0.07938985091503489,"score_gpt":0.3356065052941045,"score_spread":0.2562166543790696,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4405963992","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.88167495,0.0005434626,0.06269499,0.0020457036,0.00018253487,0.006440857,0.030928586,0.0006781308,0.014810779],"genre_scores_gemma":[0.88620657,0.00024159483,0.084306434,0.00027898024,0.00005283641,0.010000295,0.017907351,0.00008567399,0.00092029385],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.979652,0.0075301216,0.004187989,0.0012337709,0.006453973,0.0009422724],"domain_scores_gemma":[0.8920531,0.028141005,0.03286473,0.0053701997,0.03928839,0.002282545],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.04106586,0.00061680225,0.0006835144,0.006495718,0.0007370046,0.0024341978,0.0012409905,0.00061464385,0.0025664687],"category_scores_gemma":[0.07505241,0.00041811337,0.0019292167,0.0069493745,0.00062618434,0.002532731,0.0025732082,0.0018334376,0.00046150552],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020667035,0.00050783623,0.9080537,0.0005269621,0.00035336617,0.000026543717,0.002565206,0.0020722148,0.0003283656,0.0024441958,0.010053863,0.07286109],"study_design_scores_gemma":[0.00006030146,0.00037530853,0.9726556,0.00036452897,0.00012812142,0.000029466999,0.002374604,0.009467316,0.0010460252,0.0015647456,0.011867401,0.00006658996],"about_ca_topic_score_codex":0.009500447,"about_ca_topic_score_gemma":0.012450603,"teacher_disagreement_score":0.04106586,"about_ca_system_score_codex":0.003883399,"about_ca_system_score_gemma":0.0065553007,"threshold_uncertainty_score":0.2171796},"labels":[],"label_agreement":null},{"id":"W4406042366","doi":"10.24294/jipd8156","title":"Factors influencing and moderating the satisfaction with banking services: A case study in Hungary","year":2025,"lang":"en","type":"article","venue":"Journal of Infrastructure Policy and Development","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Savaria (Canada)","funders":"","keywords":"Business; Customer satisfaction; Psychology; Business administration; Marketing","score_opus":0.017188924393506323,"score_gpt":0.267743495217581,"score_spread":0.2505545708240747,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406042366","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9993905,0.000025349013,0.000094259565,0.00004693662,0.0000014643841,0.000012253797,0.000011922897,0.000001025499,0.00041640748],"genre_scores_gemma":[0.99946827,0.000081332626,0.00016717217,0.000029671877,0.0000021995268,0.000008660153,0.000014316793,0.0000011743537,0.00022728737],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99907243,0.00039491657,0.000052215088,0.00006234018,0.00012973271,0.00028846323],"domain_scores_gemma":[0.99886644,0.0005655625,0.00015864651,0.000047326637,0.00013524832,0.00022687102],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010651874,0.0002463754,0.00046200203,0.00076365855,0.0022211813,0.0015162288,0.0005517885,0.0007472396,0.0016806121],"category_scores_gemma":[0.0019571306,0.00023977418,0.00036562711,0.0013383465,0.0009093457,0.0005209856,0.0010469656,0.00071128696,0.00017420731],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005961083,0.0050408435,0.7469634,0.00037795657,0.0001316745,0.08264361,0.08821963,0.0027857062,0.004722256,0.004157988,0.0017999521,0.0625609],"study_design_scores_gemma":[0.000077424054,0.0013182565,0.74990827,0.000118233234,0.00017320967,0.008463572,0.2246619,0.00876009,0.002099379,0.0008558517,0.0034981624,0.00006563228],"about_ca_topic_score_codex":0.029536687,"about_ca_topic_score_gemma":0.032530107,"teacher_disagreement_score":0.029536687,"about_ca_system_score_codex":0.0026573895,"about_ca_system_score_gemma":0.0018078053,"threshold_uncertainty_score":0.05872953},"labels":[],"label_agreement":null},{"id":"W4406142461","doi":"10.1007/s12469-024-00375-6","title":"Modeling passenger loyalty in intercity rail services using a generalized ordered logit model","year":2025,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Loyalty; Proxy (statistics); Public transport; Loyalty business model; Transport engineering; Profitability index; Logit; Marketing; Business; Service (business); Customer satisfaction; Econometrics; Logistic regression; Computer science; Service quality; Engineering; Mathematics; Statistics","score_opus":0.053908476300116505,"score_gpt":0.2742706615461192,"score_spread":0.22036218524600268,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406142461","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95798695,0.00024224067,0.036001693,0.0009900272,0.000050443083,0.00010628519,0.00066775293,0.0001962636,0.0037582032],"genre_scores_gemma":[0.99017674,0.0001281732,0.0019605984,0.000055042394,0.000015240007,0.00005336673,0.00025801407,0.000014321468,0.0073384126],"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9968784,0.001438272,0.000096108306,0.0003449161,0.00017318579,0.0010691511],"domain_scores_gemma":[0.99427974,0.003986351,0.00060250744,0.000114504626,0.00060433603,0.0004125679],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037489238,0.0009479315,0.0015625792,0.0018797036,0.0013281589,0.0048224526,0.0028675757,0.0033821708,0.008619027],"category_scores_gemma":[0.006795111,0.001419735,0.0022442162,0.0030273541,0.001313131,0.0033704545,0.00227373,0.003239709,0.0007967186],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031730402,0.0007948537,0.06231025,0.00006858092,0.00029026432,0.0003184044,0.00044668376,0.90240663,0.0003182535,0.024107322,0.0011690493,0.007452362],"study_design_scores_gemma":[0.00003768099,0.000110627516,0.004788416,0.000011877222,0.00008216428,0.00001973747,0.00047244914,0.9912315,0.000071804454,0.0028730496,0.00027226217,0.000028413528],"about_ca_topic_score_codex":0.24502805,"about_ca_topic_score_gemma":0.24080904,"teacher_disagreement_score":0.24502805,"about_ca_system_score_codex":0.0072834212,"about_ca_system_score_gemma":0.004681225,"threshold_uncertainty_score":0.48720366},"labels":[],"label_agreement":null},{"id":"W4406300739","doi":"10.1177/10944281241310574","title":"Surveying the Upper Echelons: An Update to Cycyota and Harrison (2006) on Top Manager Response Rates and Recommendations for the Future","year":2025,"lang":"en","type":"article","venue":"Organizational Research Methods","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Upper echelons; Psychology; Social psychology","score_opus":0.11400180708300608,"score_gpt":0.4879327303528684,"score_spread":0.3739309232698623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406300739","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":"methods","domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.03743871,0.43817446,0.074536234,0.33089504,0.027926574,0.0005956552,0.0050379387,0.0009846897,0.0844108],"genre_scores_gemma":[0.22741777,0.48426083,0.11285263,0.11666374,0.021580167,0.0021953455,0.004258728,0.00087716186,0.029893722],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.94999176,0.02757406,0.005898671,0.003270101,0.012227147,0.0010382682],"domain_scores_gemma":[0.7409077,0.1469821,0.012198108,0.014510245,0.08076963,0.0046321526],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.05920361,0.0007492461,0.0014765525,0.015122076,0.002299282,0.009089683,0.0030243879,0.0023699338,0.005854857],"category_scores_gemma":[0.18052866,0.0009415577,0.0009059764,0.024952698,0.00472843,0.013415134,0.004751072,0.006514566,0.0028495465],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000070400274,0.000111539775,0.021436526,0.0026300943,0.00006319324,0.00007078786,0.008373418,0.00023566671,0.0003645899,0.024311746,0.1848428,0.75748926],"study_design_scores_gemma":[0.000011532643,0.00009818007,0.047661614,0.010124526,0.000042138337,0.0002772619,0.006251442,0.0006400243,0.000591655,0.0078105815,0.9263654,0.000125724],"about_ca_topic_score_codex":0.03668137,"about_ca_topic_score_gemma":0.04602669,"teacher_disagreement_score":0.9407964,"about_ca_system_score_codex":0.008730982,"about_ca_system_score_gemma":0.009645419,"threshold_uncertainty_score":0.31310236},"labels":[],"label_agreement":null},{"id":"W4406685499","doi":"10.1108/ejm-11-2022-0792","title":"The right fit: how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty","year":2025,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Business; Marketing; Loyalty business model; Customer advocacy; Customer retention; Loyalty; Customer orientation; Service (business); Customer to customer; Customer delight; Customer service; Service quality","score_opus":0.02190642732101514,"score_gpt":0.25246670154910295,"score_spread":0.2305602742280878,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406685499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9964399,0.00011727477,0.0004780806,0.0003412752,0.000010800886,0.000012294622,0.000027368715,0.0000060282014,0.0025669846],"genre_scores_gemma":[0.99958986,0.000020298852,0.00015138056,0.000055516448,0.000004077421,0.0000050124922,0.000016040802,0.0000019627666,0.00015589852],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99845254,0.0007563135,0.00006885803,0.00018989191,0.00025961286,0.0002727729],"domain_scores_gemma":[0.9942367,0.0016555098,0.002069857,0.00041913125,0.00042607688,0.0011927205],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014756402,0.00019912691,0.0002733008,0.00048567404,0.0007558215,0.0024128042,0.00029850495,0.00063712714,0.004068893],"category_scores_gemma":[0.006282783,0.00019400513,0.00038500127,0.00059639185,0.00079935807,0.0009901999,0.0014502178,0.0010888947,0.00040544508],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003461887,0.00079496164,0.95918316,0.00008201572,0.00015702503,0.00017355214,0.0030252577,0.0005478904,0.0016472631,0.0021002784,0.00045842744,0.031484015],"study_design_scores_gemma":[0.000009734302,0.00036119387,0.9906989,0.000039324226,0.000055804343,0.00010092042,0.004369057,0.0013342145,0.0004781698,0.0017267739,0.0008066034,0.00001928254],"about_ca_topic_score_codex":0.003933505,"about_ca_topic_score_gemma":0.0062060365,"teacher_disagreement_score":0.004068893,"about_ca_system_score_codex":0.0008535283,"about_ca_system_score_gemma":0.0011244558,"threshold_uncertainty_score":0.0136117935},"labels":[],"label_agreement":null},{"id":"W4406766508","doi":"10.62754/joe.v3i8.6024","title":"Determinants of Patient Satisfaction in Primary Healthcare: A Statistical Exploration","year":2024,"lang":"en","type":"article","venue":"Journal of Ecohumanism","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Innovation Cluster (Canada)","funders":"","keywords":"Patient satisfaction; Primary health care; Primary care; Health care; Psychology; Medicine; Nursing; Family medicine; Political science","score_opus":0.03978308888565461,"score_gpt":0.29040007064788087,"score_spread":0.25061698176222624,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406766508","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99645895,0.00018884864,0.0016669577,0.00014783075,0.000008638954,0.00014838572,0.0006127984,0.000020572561,0.0007469893],"genre_scores_gemma":[0.9989146,0.00004000128,0.000493136,0.000017388586,0.0000089689065,0.0001527206,0.0002889363,0.0000035346466,0.00008078931],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.986894,0.008361612,0.0010659002,0.0007294422,0.002204431,0.0007445577],"domain_scores_gemma":[0.93705016,0.052834947,0.0050476403,0.0015362358,0.0021367203,0.0013943461],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016674684,0.0003529756,0.0007651461,0.0042571086,0.0007050823,0.0012427884,0.0007309957,0.00057557586,0.0057244767],"category_scores_gemma":[0.026075685,0.00028380516,0.002866431,0.0058453893,0.0015718408,0.0009128676,0.0016331801,0.0010225713,0.0003098362],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018470091,0.00008618659,0.9948212,0.000035800305,0.00019401177,0.000046261444,0.00034432087,0.00015370062,0.00004335011,0.000118509844,0.00013688368,0.0038351058],"study_design_scores_gemma":[0.000025835712,0.0010368036,0.99171317,0.000030975785,0.00013226466,0.00021773236,0.0020813115,0.0039143492,0.00008490048,0.0003390877,0.00041289625,0.000010764608],"about_ca_topic_score_codex":0.002034389,"about_ca_topic_score_gemma":0.0010045618,"teacher_disagreement_score":0.016674684,"about_ca_system_score_codex":0.0010113424,"about_ca_system_score_gemma":0.0016026564,"threshold_uncertainty_score":0.08818519},"labels":[],"label_agreement":null},{"id":"W4406899141","doi":"10.1108/josm-12-2023-0533","title":"Boundary-breaking opportunities in service failure and recovery","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Wilfrid Laurier University","funders":"","keywords":"Business; Service recovery; Service (business); Boundary (topology); Industrial organization; Economics; Operations management; Marketing; Service quality; Mathematics","score_opus":0.03020168134154821,"score_gpt":0.24918217016048771,"score_spread":0.2189804888189395,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406899141","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.024114763,0.800485,0.023441087,0.09177821,0.004172802,0.0004126137,0.00022489602,0.00010540645,0.055265192],"genre_scores_gemma":[0.5970293,0.3638545,0.015024361,0.017995669,0.0025564677,0.00060985953,0.00015980133,0.00008268284,0.0026873387],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9471197,0.033956204,0.0042707985,0.0035112489,0.009086609,0.0020554163],"domain_scores_gemma":[0.7985555,0.16610955,0.015027235,0.004307337,0.013830855,0.0021695695],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.050998755,0.0007870957,0.0017197578,0.009232603,0.005189277,0.016596688,0.0023885667,0.0062765493,0.005745268],"category_scores_gemma":[0.0935198,0.0006432502,0.0016083478,0.008535509,0.02395927,0.020156901,0.008597711,0.006699987,0.00081637356],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021891086,0.00010991312,0.004545955,0.027415212,0.00023692842,0.00078065303,0.044019017,0.0011008338,0.00055351073,0.51458,0.015029405,0.39140972],"study_design_scores_gemma":[0.000044752538,0.00041351895,0.008465634,0.09535347,0.00033400868,0.0018362658,0.11121175,0.0013157048,0.0012465083,0.3644577,0.41507453,0.00024618287],"about_ca_topic_score_codex":0.0070194355,"about_ca_topic_score_gemma":0.008193693,"teacher_disagreement_score":0.050998755,"about_ca_system_score_codex":0.0110023115,"about_ca_system_score_gemma":0.022460027,"threshold_uncertainty_score":0.26971048},"labels":[],"label_agreement":null},{"id":"W4407034586","doi":"10.1522/revueot.v33n3.1876","title":"Impacts du street marketing sur l’expérience utilisateur des agents de l’État dans les organisations publiques camerounaises en contexte pandémique","year":2025,"lang":"fr","type":"article","venue":"Revue Organisations & territoires","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"Université de Sherbrooke","funders":"","keywords":"Humanities; Political science; Sociology; Art","score_opus":0.021095691604870275,"score_gpt":0.2578114496303656,"score_spread":0.23671575802549535,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4407034586","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9438735,0.0006857267,0.0023852366,0.0023892068,0.00008406816,0.00012835243,0.00008825994,0.00002880936,0.050336886],"genre_scores_gemma":[0.98815364,0.00045832715,0.00093921897,0.00019977913,0.000017771341,0.00009351635,0.000025256384,0.00002026665,0.010092183],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9933543,0.004488049,0.0001500757,0.0004576847,0.0007113763,0.00083854835],"domain_scores_gemma":[0.98894775,0.0070136418,0.0014429317,0.00047671545,0.0012822739,0.0008367215],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0061265025,0.00057988305,0.00032940728,0.0011764577,0.0070276666,0.0074171624,0.00057847926,0.0014519838,0.017283777],"category_scores_gemma":[0.010004678,0.0003877919,0.00029099695,0.0012585326,0.0067498568,0.0041810046,0.004430365,0.0017230485,0.0011958538],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036649595,0.00012642397,0.053639445,0.0005464368,0.000026927717,0.0015168353,0.8690188,0.00026276096,0.004766209,0.019983698,0.0018260659,0.047919888],"study_design_scores_gemma":[0.000019051533,0.00036316167,0.061472636,0.00043645155,0.000043799202,0.00044309892,0.8499765,0.00056083564,0.0016008376,0.002598862,0.082412705,0.00007219092],"about_ca_topic_score_codex":0.024369622,"about_ca_topic_score_gemma":0.0331556,"teacher_disagreement_score":0.024369622,"about_ca_system_score_codex":0.005863929,"about_ca_system_score_gemma":0.0049522347,"threshold_uncertainty_score":0.057819963},"labels":[],"label_agreement":null},{"id":"W4407671772","doi":"10.1080/0965254x.2025.2468679","title":"Designing robust electronic surveys in marketing research","year":2025,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Ottawa","funders":"","keywords":"Business; Marketing; Marketing research; Survey research; Business administration","score_opus":0.10085651412405729,"score_gpt":0.3278938247223077,"score_spread":0.22703731059825044,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4407671772","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.012273025,0.003920753,0.935038,0.010070331,0.0019500513,0.022297902,0.0016033954,0.0014633358,0.011383289],"genre_scores_gemma":[0.04063708,0.0036561198,0.9120297,0.0034159026,0.00081860565,0.036718793,0.0008084173,0.00025700856,0.0016583935],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.50214255,0.45239875,0.021948088,0.0057984674,0.016122738,0.0015894315],"domain_scores_gemma":[0.35463828,0.5092842,0.032278705,0.054555763,0.047209505,0.0020336143],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.3614202,0.0011680023,0.0018104643,0.006341959,0.0017847857,0.0070954273,0.0024801972,0.004009059,0.009451393],"category_scores_gemma":[0.55539703,0.0017321167,0.0014709277,0.01049736,0.0032834576,0.008921303,0.004978012,0.003670273,0.0057867276],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00067758793,0.00054318656,0.018241622,0.009312203,0.00053704105,0.00026446403,0.0077758664,0.0054876017,0.002580798,0.07672982,0.041158296,0.8366916],"study_design_scores_gemma":[0.0013795781,0.004312087,0.033257276,0.02461292,0.0009795249,0.00059790874,0.017694797,0.022550635,0.011633719,0.2658093,0.61664474,0.00052746094],"about_ca_topic_score_codex":0.0010401437,"about_ca_topic_score_gemma":0.0013333248,"teacher_disagreement_score":0.3614202,"about_ca_system_score_codex":0.0021217642,"about_ca_system_score_gemma":0.009083183,"threshold_uncertainty_score":0.78748256},"labels":[],"label_agreement":null},{"id":"W4407865211","doi":"10.33423/jabe.v27i1.7528","title":"Strategic Service Marketing: Competing on Exemplary Service Quality and Innovation for Customer Satisfaction","year":2025,"lang":"en","type":"article","venue":"Journal of Applied Business and Economics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Service quality; Customer satisfaction; Service (business)","score_opus":0.05226570169313888,"score_gpt":0.2762237222820972,"score_spread":0.2239580205889583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4407865211","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20767772,0.05143699,0.053091016,0.16714819,0.0039723683,0.00094068784,0.00020409064,0.00021014217,0.5153188],"genre_scores_gemma":[0.97159314,0.008993426,0.0067123272,0.005753419,0.0007228827,0.00015324273,0.00004401957,0.000043331904,0.0059842523],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9945433,0.0030518365,0.00020768029,0.00022538837,0.0015415373,0.000430207],"domain_scores_gemma":[0.9878064,0.0075533167,0.0011152719,0.00030431966,0.0026252305,0.0005954629],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007152911,0.00036042766,0.00038735295,0.002900102,0.0019500683,0.0076655303,0.0006571646,0.0020225036,0.0041212747],"category_scores_gemma":[0.013620053,0.0001317085,0.00040093754,0.0027395112,0.0057488456,0.0057749823,0.0023165331,0.0016894828,0.00035682452],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000108830194,0.000089054985,0.006490979,0.0020126111,0.000052192605,0.0005982616,0.012232877,0.00073286006,0.0015792059,0.7581505,0.020047227,0.19790535],"study_design_scores_gemma":[0.000043909215,0.00053703145,0.038048476,0.0059335893,0.00015319214,0.0020704821,0.0690405,0.0075163203,0.0039142873,0.38308457,0.4895098,0.00014789132],"about_ca_topic_score_codex":0.0026199354,"about_ca_topic_score_gemma":0.004275678,"teacher_disagreement_score":0.0076655303,"about_ca_system_score_codex":0.007627657,"about_ca_system_score_gemma":0.0080571845,"threshold_uncertainty_score":0.055342734},"labels":[],"label_agreement":null},{"id":"W4408108096","doi":"10.3390/healthcare13050540","title":"What Key Factors Affect Patient Satisfaction on Online Medical Consultation Platforms? A Case Study from China","year":2025,"lang":"en","type":"article","venue":"Healthcare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"National Social Science Fund of China","keywords":"Affect (linguistics); China; Key (lock); Patient satisfaction; Consumer satisfaction; Psychology; Medicine; Business; Nursing; Computer science; Advertising; Political science; Communication","score_opus":0.038571315116002966,"score_gpt":0.3333110307855892,"score_spread":0.29473971566958623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4408108096","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99817336,0.00012874226,0.00013481398,0.0005958364,0.0000052983737,0.00006577519,0.000040979012,0.0000030712545,0.00085209],"genre_scores_gemma":[0.99816895,0.00029891267,0.00041644464,0.00036525948,0.00000959067,0.00007491082,0.000042722448,0.0000045337006,0.0006185993],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9970125,0.0014897732,0.0001907338,0.00017684359,0.00037826787,0.00075175834],"domain_scores_gemma":[0.9941043,0.0028941326,0.00088769046,0.00016670766,0.00069596234,0.0012511271],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0032496112,0.0003803005,0.0005353765,0.0014691253,0.00514655,0.0013867242,0.00074109156,0.0013155875,0.002856458],"category_scores_gemma":[0.0072499616,0.00031458488,0.00067748374,0.0024621168,0.0015817402,0.00092461455,0.001672654,0.0013430172,0.00016873189],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033286566,0.0017786016,0.5248207,0.0008659379,0.000098762255,0.054299552,0.35958,0.00054610794,0.0019324395,0.0022783964,0.0046111993,0.048855476],"study_design_scores_gemma":[0.000078331264,0.0012191011,0.39204365,0.00045202186,0.00013461082,0.0123882685,0.5775897,0.0035920036,0.0012707298,0.0006557102,0.010414048,0.00016182764],"about_ca_topic_score_codex":0.059550572,"about_ca_topic_score_gemma":0.079287775,"teacher_disagreement_score":0.059550572,"about_ca_system_score_codex":0.007318104,"about_ca_system_score_gemma":0.007642947,"threshold_uncertainty_score":0.118407905},"labels":[],"label_agreement":null},{"id":"W4408469087","doi":"10.52783/jisem.v10i18s.2899","title":"Research on Factors Affecting Tourist Loyalty to Hanoi's Old Quarter: The Mediating Role of Satisfaction","year":2025,"lang":"en","type":"article","venue":"Journal of Information Systems Engineering & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Loyalty; Tourism; Business; Advertising; Marketing; Psychology; Geography","score_opus":0.014405666191407603,"score_gpt":0.26642403357366135,"score_spread":0.25201836738225375,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4408469087","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99657685,0.00016177392,0.00011278174,0.00013918149,0.0000051432685,0.0000095389605,0.00004466685,0.000001930139,0.0029481319],"genre_scores_gemma":[0.99920017,0.0001657344,0.00007068307,0.00002425945,0.0000036033184,0.00000526741,0.000040890944,7.095619e-7,0.0004887743],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9995777,0.00015943844,0.000021488051,0.00003331898,0.00008450585,0.00012363752],"domain_scores_gemma":[0.99738497,0.0010658305,0.0005927453,0.000055398374,0.00044026325,0.00046078907],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008750131,0.00018775446,0.00022270325,0.0006711179,0.0006271776,0.0014204619,0.0002382485,0.0002020882,0.0037426208],"category_scores_gemma":[0.0024704929,0.00011408453,0.00022727142,0.0008864158,0.00054806063,0.0005258409,0.00043293822,0.00038690586,0.00013339533],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000063451735,0.00011318424,0.9728457,0.0001319797,0.00006495013,0.00024318529,0.0058200886,0.00010898792,0.00039044707,0.0011510864,0.00034494267,0.01872211],"study_design_scores_gemma":[0.000002162323,0.00011536713,0.9824363,0.00004986746,0.00003904225,0.00008483016,0.015498806,0.0003221932,0.00016264379,0.000115465205,0.0011669305,0.0000063305897],"about_ca_topic_score_codex":0.02578075,"about_ca_topic_score_gemma":0.034957506,"teacher_disagreement_score":0.02578075,"about_ca_system_score_codex":0.0009067575,"about_ca_system_score_gemma":0.0016247985,"threshold_uncertainty_score":0.051261365},"labels":[],"label_agreement":null},{"id":"W4408563485","doi":"10.1080/00913367.2025.2453477","title":"Quality and Intention Signaling: A Meta-Analysis of How Sponsorship Relates to Consumer Responses According to Content, Observability, Credibility, and National Culture","year":2025,"lang":"en","type":"article","venue":"Journal of Advertising","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of New Brunswick","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Credibility; Observability; Advertising; Content analysis; Quality (philosophy); Source credibility; Marketing; Business; Psychology; Political science; Sociology; Mathematics; Law; Social science","score_opus":0.2367645576524224,"score_gpt":0.37452686544688796,"score_spread":0.13776230779446555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4408563485","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.051167816,0.94222623,0.0029612007,0.00073314016,0.00028505127,0.00045843003,0.00087712926,0.00006602125,0.0012250476],"genre_scores_gemma":[0.72018236,0.2688423,0.0055287555,0.0017139205,0.00027693924,0.0012127293,0.0014365958,0.000092892544,0.0007134609],"study_design_codex":"meta_analysis","study_design_gemma":"meta_analysis","domain_scores_codex":[0.9877303,0.0068906792,0.0024526045,0.0015414727,0.0011864427,0.00019848731],"domain_scores_gemma":[0.9560733,0.035014078,0.0048253834,0.0018447562,0.001874236,0.0003681857],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.021166433,0.0017856668,0.00610939,0.00474167,0.0006177126,0.0036922055,0.0014591723,0.0016604869,0.002194519],"category_scores_gemma":[0.045146536,0.0010034685,0.032230966,0.005051354,0.0012069151,0.0019833029,0.0014286492,0.002170748,0.00023108414],"study_design_candidate":"meta_analysis","study_design_consensus":"meta_analysis","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0022897844,0.00009092745,0.016391536,0.07270541,0.89284414,0.00006682445,0.00033180785,0.00036274298,0.00037373765,0.0002512772,0.00045538647,0.013836349],"study_design_scores_gemma":[0.0004209933,0.0002856358,0.010971883,0.0060251337,0.9800388,0.00005753992,0.00008916904,0.00021257767,0.0002777834,0.00041513934,0.0011798012,0.00002560236],"about_ca_topic_score_codex":0.006109086,"about_ca_topic_score_gemma":0.010360277,"teacher_disagreement_score":0.021166433,"about_ca_system_score_codex":0.0019065883,"about_ca_system_score_gemma":0.0020204864,"threshold_uncertainty_score":0.111940086},"labels":[],"label_agreement":null},{"id":"W4408656602","doi":"10.4018/979-8-3693-9954-5.ch002","title":"The Role of Marketing Analytics in Fostering Brand Loyalty","year":2025,"lang":"en","type":"book-chapter","venue":"Advances in marketing, customer relationship management, and e-services book series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Analytics; Business; Brand loyalty; Marketing; Loyalty; Advertising; Data science; Computer science","score_opus":0.011924108048936824,"score_gpt":0.24073896370962952,"score_spread":0.2288148556606927,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4408656602","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.030702196,0.026528329,0.023840202,0.012738035,0.0011394895,0.00015968755,0.00017239474,0.0012431351,0.90347654],"genre_scores_gemma":[0.4840146,0.09447486,0.05597381,0.0058184,0.0030792737,0.00021403952,0.00079353893,0.0009339305,0.35469753],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9993303,0.00013853949,0.000015369365,0.000046634235,0.00041153256,0.00005776237],"domain_scores_gemma":[0.9987526,0.00076591794,0.000077542645,0.00006835092,0.0002095955,0.00012601956],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00097070273,0.00046626103,0.00024237421,0.0015054338,0.0008538959,0.0095134275,0.00050292455,0.0005753263,0.01007365],"category_scores_gemma":[0.002190638,0.0002506827,0.0003056291,0.0014628001,0.0007628011,0.0062275724,0.001834453,0.0016728912,0.003999047],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004017903,0.00022091242,0.002189241,0.000462201,0.000020137095,0.00014344123,0.003860801,0.00096721266,0.0026739084,0.17675792,0.057356793,0.75530726],"study_design_scores_gemma":[0.000014387144,0.00015864901,0.00646909,0.0012715702,0.00003455687,0.00054579903,0.003377491,0.007155169,0.003887954,0.12395598,0.8530678,0.000061588355],"about_ca_topic_score_codex":0.0009170964,"about_ca_topic_score_gemma":0.00132804,"teacher_disagreement_score":0.01007365,"about_ca_system_score_codex":0.0008123426,"about_ca_system_score_gemma":0.0014063462,"threshold_uncertainty_score":0.03369975},"labels":[],"label_agreement":null},{"id":"W4409272641","doi":"10.63591/gcar.jrm.3.1.73","title":"An Evidence Synthesis Protocol for Exploring African Customers' Experiences in the Hospitality Industry: A Review of Service Perceptions in Post-Apartheid South Africa","year":2024,"lang":"en","type":"review","venue":"Journal of Research Methodologists","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Centre for Global Health Research","funders":"","keywords":"Hospitality; Perception; Hospitality industry; Service (business); Marketing; Protocol (science); Business; Advertising; Public relations; Political science; Psychology; Tourism; Medicine; Law; Alternative medicine","score_opus":0.7102643130553621,"score_gpt":0.5761333976098673,"score_spread":0.13413091544549482,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4409272641","genre_codex":"protocol","genre_gemma":"protocol","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"protocol","genre_consensus":"protocol","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.000953956,0.002987461,0.0037566724,0.0014331479,0.0006095434,0.9772993,0.011253445,0.000128405,0.0015780007],"genre_scores_gemma":[0.0006263549,0.0010562872,0.0077778255,0.00019958685,0.000015087899,0.9895874,0.0003887118,0.000011248908,0.0003374859],"study_design_codex":"systematic_review","study_design_gemma":"not_applicable","domain_scores_codex":[0.8992931,0.052417755,0.0325266,0.004741434,0.008096797,0.002924264],"domain_scores_gemma":[0.8279437,0.10302028,0.016652187,0.012165398,0.036375884,0.0038425662],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.14777628,0.0034382427,0.010829543,0.02789089,0.0060991347,0.009921653,0.0056419056,0.0074983924,0.08591142],"category_scores_gemma":[0.22362301,0.004244097,0.0121249035,0.028817898,0.0055861175,0.006356251,0.008065626,0.00867123,0.008796259],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002224359,0.00031631597,0.0009629895,0.85759556,0.0013005424,0.0007417433,0.012571422,0.0009506178,0.0010525356,0.012356684,0.039641064,0.07028601],"study_design_scores_gemma":[0.0076911165,0.0009408796,0.0032246846,0.7118648,0.0040155547,0.0002978534,0.021620953,0.00088846404,0.0011324352,0.012733967,0.23531614,0.00027320566],"about_ca_topic_score_codex":0.008113903,"about_ca_topic_score_gemma":0.015790971,"teacher_disagreement_score":0.14777628,"about_ca_system_score_codex":0.019298486,"about_ca_system_score_gemma":0.09169473,"threshold_uncertainty_score":0.781525},"labels":[],"label_agreement":null},{"id":"W4409573363","doi":"10.61091/jcmcc127a-023","title":"A Study of the Relationship between Sensory Marketing Strategies and Customer Loyalty in Experiential Retail Environments","year":2025,"lang":"en","type":"article","venue":"Journal of Combinatorial Mathematics and Combinatorial Computing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Experiential learning; Loyalty business model; Loyalty; Sensory system; Psychology; Service quality; Service (business)","score_opus":0.03449679399736707,"score_gpt":0.2758678002822881,"score_spread":0.241371006284921,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4409573363","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9931431,0.0001286289,0.001237004,0.0001229199,0.0000051418797,0.000023437178,0.0000129869595,0.000003259242,0.0053236047],"genre_scores_gemma":[0.9991429,0.0000879342,0.0002953622,0.0000325845,0.0000028614193,0.000010954317,0.00001167817,8.43864e-7,0.00041486244],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99903536,0.00049890054,0.000044545683,0.00008991595,0.00017665823,0.00015463137],"domain_scores_gemma":[0.99323225,0.0041750027,0.00092798227,0.0002301151,0.0007452047,0.00068944163],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012217741,0.00026454817,0.00019046997,0.00095932273,0.0006175896,0.0015681754,0.0003311356,0.0004399463,0.0025281168],"category_scores_gemma":[0.005860091,0.00014410727,0.00048725412,0.00082513643,0.00077369565,0.0013699176,0.00088248606,0.0007359501,0.000140553],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005153957,0.003660364,0.8660924,0.00030783948,0.0003525095,0.0005375507,0.010282981,0.0020052686,0.0028711096,0.019568454,0.00059054274,0.093215466],"study_design_scores_gemma":[0.000027756976,0.0018246887,0.95641065,0.00012159575,0.0002107496,0.00045540062,0.01816679,0.012633037,0.0017962786,0.0061809686,0.0021123807,0.000059578197],"about_ca_topic_score_codex":0.0021111006,"about_ca_topic_score_gemma":0.0025265552,"teacher_disagreement_score":0.0025281168,"about_ca_system_score_codex":0.00080668414,"about_ca_system_score_gemma":0.00082595414,"threshold_uncertainty_score":0.008457422},"labels":[],"label_agreement":null},{"id":"W4409871327","doi":"10.1111/1911-3838.12403","title":"The Effect of the Interaction of Peer Influence and Affect on Budgetary Slack*","year":2025,"lang":"en","type":"article","venue":"Accounting Perspectives","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Affect (linguistics); Psychology","score_opus":0.007091934541321923,"score_gpt":0.26900991793269874,"score_spread":0.26191798339137684,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4409871327","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99395186,0.000054990567,0.0003378712,0.00011357911,0.000013235648,0.0000146951525,0.000019352683,0.00000845894,0.0054858625],"genre_scores_gemma":[0.9993979,0.0000146275015,0.00016335839,0.00002192797,0.0000059360564,0.000013466891,0.00000787042,0.000004287357,0.00037067098],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9962991,0.002689371,0.000105894775,0.00029119302,0.0003713346,0.0002430293],"domain_scores_gemma":[0.9416778,0.046421535,0.0054203635,0.0015232645,0.0013025657,0.0036545817],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025849668,0.00025509906,0.00036110965,0.00034946125,0.00079912087,0.0014295569,0.0002988854,0.00053261674,0.006854076],"category_scores_gemma":[0.020495733,0.0001724903,0.000255414,0.00022920273,0.0010472859,0.0005205036,0.0011557373,0.0007778088,0.000270873],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.008129365,0.005865864,0.8253158,0.0005412353,0.0008587012,0.00077953126,0.01949002,0.0030523404,0.054482788,0.0059392387,0.0013102762,0.07423479],"study_design_scores_gemma":[0.00011716968,0.001064088,0.9864994,0.000035660854,0.00024066847,0.00009874386,0.0027644662,0.002959258,0.0035745795,0.0012198206,0.0013828331,0.00004328718],"about_ca_topic_score_codex":0.001082311,"about_ca_topic_score_gemma":0.0015820904,"teacher_disagreement_score":0.006854076,"about_ca_system_score_codex":0.00056487817,"about_ca_system_score_gemma":0.0004467998,"threshold_uncertainty_score":0.022929192},"labels":[],"label_agreement":null},{"id":"W4410377622","doi":"10.1002/hrm.22314","title":"More Than a Personal Decision: A Relational Theory of Quiet Quitting","year":2025,"lang":"en","type":"article","venue":"Human Resource Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University; University of Windsor","funders":"","keywords":"QUIET; Psychology; Social psychology; Business; Public relations; Sociology; Political science","score_opus":0.02912435728734116,"score_gpt":0.273855283890338,"score_spread":0.2447309266029968,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4410377622","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.36820367,0.0018942407,0.13629332,0.034142613,0.0003130418,0.00025165273,0.00013875401,0.00011479364,0.45864797],"genre_scores_gemma":[0.994557,0.00020432101,0.0024629855,0.0004838892,0.00006246766,0.000033244676,0.000017877566,0.0000085633965,0.0021696785],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9965579,0.002005295,0.0000881276,0.00043344632,0.00057351653,0.00034160205],"domain_scores_gemma":[0.99167085,0.0043635094,0.0016267586,0.0006382607,0.0006343113,0.0010662257],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0038039286,0.00028416605,0.00022802851,0.000999763,0.0020323454,0.0043438296,0.0011751922,0.001446168,0.0075425245],"category_scores_gemma":[0.007868089,0.00023376108,0.000641705,0.00059407356,0.009316665,0.0035970157,0.0023820796,0.0019725084,0.00046964796],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004063408,0.000223763,0.011728542,0.00008386073,0.000038417314,0.000385585,0.024150549,0.0015911891,0.00041502452,0.94689244,0.0013428963,0.013107152],"study_design_scores_gemma":[0.000062083185,0.00019174501,0.021957023,0.00017585042,0.00008052724,0.0006420158,0.020376667,0.017951734,0.00032453964,0.9174024,0.02077457,0.000060889703],"about_ca_topic_score_codex":0.002887318,"about_ca_topic_score_gemma":0.0020658013,"teacher_disagreement_score":0.0075425245,"about_ca_system_score_codex":0.0024494133,"about_ca_system_score_gemma":0.001524417,"threshold_uncertainty_score":0.025232255},"labels":[],"label_agreement":null},{"id":"W4410452299","doi":"10.5539/ibr.v18n3p104","title":"Assessment of Service Quality and Customer Satisfaction from Local Transport Company: A Case Study of Niazi Express Pakistan","year":2025,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Business; Customer satisfaction; Marketing; Service (business); Customer retention; Quality (philosophy); Operations management; Process management; Economics","score_opus":0.10060262766794363,"score_gpt":0.439193477484677,"score_spread":0.3385908498167334,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4410452299","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.999064,0.000019061066,0.00006125359,0.000068275025,0.000001190843,0.0000129586515,0.000021994521,0.0000013670307,0.0007498716],"genre_scores_gemma":[0.99902785,0.000069788475,0.00013381068,0.000033180535,0.0000021959866,0.0000106113785,0.000027187158,0.0000017760557,0.0006936515],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992939,0.00023014144,0.000034348526,0.00006107943,0.00016611026,0.00021440824],"domain_scores_gemma":[0.99879503,0.00039870644,0.00018853543,0.000045028657,0.00033077953,0.00024200279],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007556587,0.00021924608,0.0002914345,0.0009288498,0.0039237738,0.0014775145,0.00044976515,0.00069368473,0.00264],"category_scores_gemma":[0.0014628181,0.00020905523,0.00024849485,0.0016461931,0.0010936934,0.0007518604,0.00083321723,0.0007314776,0.00031020536],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004935049,0.002118513,0.6639839,0.00035328118,0.000054663567,0.046148926,0.23012474,0.0013977033,0.005718276,0.0012820605,0.0023700644,0.045954276],"study_design_scores_gemma":[0.000024893337,0.0015242556,0.34232166,0.00007097798,0.000053377178,0.007767712,0.6376483,0.0019211342,0.002387438,0.0001455535,0.006075257,0.00005941279],"about_ca_topic_score_codex":0.061591133,"about_ca_topic_score_gemma":0.093107894,"teacher_disagreement_score":0.061591133,"about_ca_system_score_codex":0.0033051514,"about_ca_system_score_gemma":0.00186897,"threshold_uncertainty_score":0.12246531},"labels":[],"label_agreement":null},{"id":"W4411326151","doi":"10.1177/00222437251353156","title":"Rewarding Money or Time? The Sunk Cost Effects of Customized Rewards in Loyalty Programs","year":2025,"lang":"en","type":"article","venue":"Journal of Marketing Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"National Natural Science Foundation of China","keywords":"Sunk costs; Loyalty; Business; Marketing; Economics; Microeconomics","score_opus":0.04326674204479763,"score_gpt":0.3521688529795654,"score_spread":0.30890211093476777,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411326151","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9622756,0.0012383614,0.0029746643,0.0022482476,0.00007159444,0.000057668756,0.000035611763,0.00003475273,0.031063506],"genre_scores_gemma":[0.9974911,0.00029599643,0.00070477265,0.00028880456,0.000036223602,0.000023651895,0.000008733885,0.000008000627,0.0011427655],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.998468,0.00089247775,0.0000433239,0.0001182717,0.000291067,0.00018684761],"domain_scores_gemma":[0.98681474,0.008808843,0.002235406,0.0006053577,0.00038108838,0.0011546226],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018696088,0.00023066676,0.00028949103,0.00037529276,0.0004930849,0.001738285,0.00042234198,0.0007661004,0.0071167136],"category_scores_gemma":[0.013378134,0.00017668161,0.00035016728,0.00039834197,0.0011862325,0.0018829134,0.0012302101,0.0015317482,0.00026052553],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.008266146,0.011879074,0.12216545,0.0013595943,0.0008335465,0.00053432025,0.005628887,0.00771366,0.009071736,0.12047162,0.0028857053,0.7091903],"study_design_scores_gemma":[0.0011144103,0.014006621,0.8170412,0.0013181559,0.0014926225,0.0005131267,0.009286275,0.014890653,0.007148359,0.10842568,0.02453582,0.00022700542],"about_ca_topic_score_codex":0.0012102753,"about_ca_topic_score_gemma":0.0024564504,"teacher_disagreement_score":0.0071167136,"about_ca_system_score_codex":0.0010084781,"about_ca_system_score_gemma":0.00074121944,"threshold_uncertainty_score":0.023807764},"labels":[],"label_agreement":null},{"id":"W4411618380","doi":"10.51847/v0txvp3vl3","title":"10.51847/v0txVP3Vl3","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Economic Justice; Psychology; Microeconomics; Economics","score_opus":0.012470660974055994,"score_gpt":0.19667494133507096,"score_spread":0.18420428036101497,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411618380","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008328601,0.00047899046,0.0029824956,0.0010306864,0.00048574945,0.00013132751,0.0014811789,0.0012391361,0.9838418],"genre_scores_gemma":[0.024413863,0.00039046555,0.002424872,0.00040253843,0.00012780895,0.00012041629,0.0020045156,0.00039089625,0.96972466],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9991623,0.00017538149,0.000059150032,0.00015717107,0.0002832019,0.00016271837],"domain_scores_gemma":[0.99869484,0.00035837508,0.000088061985,0.00020335517,0.00034547568,0.00030980562],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0009930255,0.0007163392,0.00052861794,0.001782685,0.0010815221,0.0030138174,0.000812753,0.0017988177,0.9164079],"category_scores_gemma":[0.001420307,0.00025803494,0.0004843726,0.0018629052,0.00079518417,0.0016497729,0.0022258847,0.0011634745,0.8663859],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003715046,0.00057951687,0.0068195863,0.000413582,0.000026876081,0.00035630495,0.0002476296,0.00050082844,0.004320284,0.013275469,0.23461294,0.73847556],"study_design_scores_gemma":[0.00010825996,0.0002696314,0.009748296,0.0004900155,0.000021471986,0.0008612737,0.00054341165,0.0018473344,0.0017303475,0.0039449697,0.9803971,0.00003790036],"about_ca_topic_score_codex":0.0051661353,"about_ca_topic_score_gemma":0.002971236,"teacher_disagreement_score":0.08359212,"about_ca_system_score_codex":0.0010395556,"about_ca_system_score_gemma":0.001100754,"threshold_uncertainty_score":0.119234025},"labels":[],"label_agreement":null},{"id":"W4411656612","doi":"10.51847/ne6jotfhrw","title":"10.51847/nE6jOTFhrW","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Customer relationship management; Competitive advantage; Loyalty; Variable (mathematics); Customer retention; Industrial organization; Service quality; Mathematics; Service (business)","score_opus":0.012470660974055994,"score_gpt":0.19667494133507096,"score_spread":0.18420428036101497,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411656612","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0052727293,0.00096975564,0.0035694921,0.0014239206,0.0007164577,0.00013740688,0.0011973518,0.0012031536,0.98550975],"genre_scores_gemma":[0.011599676,0.00065863546,0.0028646735,0.00055235013,0.0001457227,0.00009457583,0.0009049163,0.00029378038,0.9828857],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99914,0.000121634905,0.000092857095,0.00021387041,0.00029594416,0.00013557143],"domain_scores_gemma":[0.99817324,0.00051944295,0.00014347589,0.00031382724,0.00056850846,0.00028148442],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0011653096,0.0009711421,0.00069031154,0.0022180723,0.0009288684,0.003152025,0.001028785,0.0023981826,0.93413264],"category_scores_gemma":[0.0025177426,0.0003197939,0.00045689152,0.0018104876,0.00070818845,0.003292762,0.0016625711,0.0010508503,0.9162328],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000238547,0.00027860075,0.0024845132,0.00037004435,0.000017754186,0.00033997488,0.00019641889,0.00024602943,0.0024821993,0.005797105,0.13404235,0.85350645],"study_design_scores_gemma":[0.000058276666,0.00010379135,0.003917588,0.0003650297,0.000020349702,0.0008569743,0.0003340024,0.0008512376,0.00093768927,0.0020341272,0.9904881,0.00003283948],"about_ca_topic_score_codex":0.003676325,"about_ca_topic_score_gemma":0.0034979428,"teacher_disagreement_score":0.065867364,"about_ca_system_score_codex":0.000932289,"about_ca_system_score_gemma":0.00081976334,"threshold_uncertainty_score":0.09395182},"labels":[],"label_agreement":null},{"id":"W4411656647","doi":"10.51847/sng60ndfuv","title":"10.51847/Sng60NDfuV","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Attraction; Loyalty; Mediator; Business; Advertising; Psychology; Marketing; Medicine","score_opus":0.012203154408533576,"score_gpt":0.1965286083263756,"score_spread":0.184325453917842,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411656647","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0024106095,0.0010701786,0.003820376,0.0006176544,0.000878126,0.00024724644,0.0021210369,0.002215748,0.98661906],"genre_scores_gemma":[0.011684251,0.0009954522,0.0049286755,0.00092702504,0.00027998094,0.00026396106,0.003782309,0.00064884406,0.9764896],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9990369,0.00018544542,0.00009577124,0.00023795906,0.0003354996,0.00010843076],"domain_scores_gemma":[0.99814737,0.00038699768,0.000110457535,0.0004302554,0.00060480356,0.00032017165],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0013397429,0.0012881763,0.00079326704,0.0034049207,0.0012509068,0.003136957,0.0012834858,0.0020663904,0.9218765],"category_scores_gemma":[0.0019202553,0.0003446706,0.00094018306,0.0032167332,0.00077922386,0.0019869297,0.0029713984,0.001314185,0.92585546],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014633183,0.00022619273,0.0017818954,0.00047439014,0.0000174647,0.00023791155,0.00014756114,0.0002419611,0.0018460259,0.0048491987,0.17529199,0.81473917],"study_design_scores_gemma":[0.00003439398,0.00010495651,0.0022033341,0.0004586737,0.000018336092,0.00062523957,0.00017481469,0.0005348855,0.00069827284,0.0026580207,0.9924574,0.000031632146],"about_ca_topic_score_codex":0.0027047987,"about_ca_topic_score_gemma":0.0016936347,"teacher_disagreement_score":0.07812351,"about_ca_system_score_codex":0.0010438438,"about_ca_system_score_gemma":0.001293065,"threshold_uncertainty_score":0.111433685},"labels":[],"label_agreement":null},{"id":"W4411658527","doi":"10.51847/lcl87uitqa","title":"10.51847/LCL87uITQA","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Internal marketing; Business; Service (business); Marketing; Process management","score_opus":0.012727575718092765,"score_gpt":0.19757789796148573,"score_spread":0.18485032224339296,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411658527","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0007056477,0.00022597217,0.00090527505,0.0004493179,0.00020892691,0.00007632175,0.0009679136,0.0015268971,0.99493366],"genre_scores_gemma":[0.0018974734,0.00011335134,0.00034648678,0.00020309881,0.000040848456,0.000033811277,0.0007055669,0.00021503905,0.9964443],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99957985,0.00003130671,0.00002840338,0.00011227992,0.00015075077,0.000097476644],"domain_scores_gemma":[0.99871874,0.00024750648,0.0000612653,0.0002162926,0.0004741814,0.00028194353],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00066337513,0.0012025755,0.000666661,0.0029558195,0.0016019478,0.0034220745,0.0014282798,0.003711586,0.97531474],"category_scores_gemma":[0.0013722982,0.00052111846,0.0005787784,0.0025869985,0.0009568886,0.0027789448,0.0021785093,0.0012471623,0.97688067],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013411128,0.00015986033,0.0008878161,0.00027111277,0.000011642231,0.00014812479,0.00010174644,0.00020241257,0.002302957,0.0063450113,0.37055174,0.6188834],"study_design_scores_gemma":[0.000024874424,0.00003607443,0.0009394837,0.00012160349,0.000008196029,0.00012984572,0.00009050138,0.0002809982,0.00057620474,0.0008173308,0.99696237,0.000012491685],"about_ca_topic_score_codex":0.009173474,"about_ca_topic_score_gemma":0.007923172,"teacher_disagreement_score":0.024685264,"about_ca_system_score_codex":0.0014629122,"about_ca_system_score_gemma":0.0007864985,"threshold_uncertainty_score":0.03521043},"labels":[],"label_agreement":null},{"id":"W4411709391","doi":"10.51380/gujr-41-02-03","title":"THE INFLUENCE OF TRANSPORT MANAGEMENT PRACTICES ON CUSTOMER SATISFACTION IN FAST-FOOD SECTOR: EVIDENCE FROM SOUTH-WESTERN NIGERIA","year":2025,"lang":"en","type":"article","venue":"Gomal University Journal of Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Transport Canada","funders":"","keywords":"Business; Customer satisfaction; Marketing; Agricultural economics; Economics","score_opus":0.06520993313136766,"score_gpt":0.32634601562027893,"score_spread":0.2611360824889113,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4411709391","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.998304,0.0006148439,0.000032649426,0.000114956565,0.0000046485848,0.000006126489,0.000029823364,3.7621137e-7,0.0008925559],"genre_scores_gemma":[0.9989415,0.00081270107,0.000048380098,0.000035237845,0.0000030780855,0.0000043488844,0.000025357955,5.899799e-7,0.00012888263],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993801,0.00028485083,0.0000703601,0.000056323788,0.00010984816,0.00009842895],"domain_scores_gemma":[0.99669975,0.0017775065,0.0009194448,0.000070249065,0.00035339873,0.00017969307],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001191982,0.00019382357,0.00026595982,0.0005936999,0.0007954331,0.0010787592,0.00020295387,0.00033776133,0.0018671651],"category_scores_gemma":[0.0030009057,0.00020525175,0.00029432564,0.0013098919,0.000569972,0.00056067173,0.00046018066,0.00051248155,0.00015391891],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00016148694,0.00027931624,0.9631487,0.00050278794,0.000052851883,0.0007355691,0.013527509,0.00007042245,0.00034763193,0.00037432183,0.00027351387,0.0205258],"study_design_scores_gemma":[0.000007627117,0.000295259,0.9529276,0.0005519801,0.00008335164,0.00039950412,0.0435842,0.00022738411,0.00022246421,0.0001339213,0.0015551618,0.000011624774],"about_ca_topic_score_codex":0.012863522,"about_ca_topic_score_gemma":0.024733964,"teacher_disagreement_score":0.012863522,"about_ca_system_score_codex":0.0005622815,"about_ca_system_score_gemma":0.00114299,"threshold_uncertainty_score":0.025577307},"labels":[],"label_agreement":null},{"id":"W4413631933","doi":"10.64628/aam.34kj6hejc","title":"The rising cost of living is eroding brand loyalty as consumers seek more cost-effective alternatives","year":2023,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of New Brunswick; Toronto Metropolitan University","funders":"","keywords":"Brand loyalty; Loyalty; Business; Marketing; Advertising","score_opus":0.03197545080876305,"score_gpt":0.3081751773098101,"score_spread":0.276199726501047,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4413631933","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.50866675,0.010818356,0.0055898293,0.1378666,0.0024645436,0.000046467125,0.00037637135,0.00020208003,0.33396888],"genre_scores_gemma":[0.9527137,0.006357381,0.002102747,0.01387821,0.0010552353,0.00001789609,0.00013434555,0.000065696026,0.02367471],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99905485,0.00014076786,0.000033666183,0.0000634228,0.0005556805,0.00015151598],"domain_scores_gemma":[0.99630415,0.0009072355,0.0008717496,0.00021324752,0.0010554222,0.0006482189],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000883215,0.00015509975,0.0002853737,0.0009040048,0.001612331,0.008581967,0.0004413007,0.0024382793,0.01688044],"category_scores_gemma":[0.005248131,0.00014666605,0.00034261472,0.001517255,0.0024702135,0.0060214265,0.0013712863,0.0019829387,0.001884632],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004634355,0.0005475498,0.103140526,0.0006084391,0.00018925521,0.0007368808,0.010486873,0.0009534332,0.0066343504,0.22949238,0.102030635,0.5447163],"study_design_scores_gemma":[0.00007341883,0.0004752255,0.22091885,0.00087136106,0.00020039297,0.002108562,0.04345527,0.00249515,0.002283899,0.20057663,0.526299,0.00024224621],"about_ca_topic_score_codex":0.007018296,"about_ca_topic_score_gemma":0.013179123,"teacher_disagreement_score":0.01688044,"about_ca_system_score_codex":0.0014879452,"about_ca_system_score_gemma":0.0015578326,"threshold_uncertainty_score":0.05647075},"labels":[],"label_agreement":null},{"id":"W4413958670","doi":"10.5267/j.jpm.2025.8.004","title":"Customer satisfaction in construction projects: Impact of property type and income","year":2025,"lang":"en","type":"article","venue":"Journal of Project Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Property (philosophy); Marketing","score_opus":0.023000772832606126,"score_gpt":0.298698889894933,"score_spread":0.27569811706232683,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4413958670","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9984686,0.00010894054,0.00018436363,0.00006446068,0.0000053313256,0.000007158616,0.00008271659,0.0000028282018,0.0010755308],"genre_scores_gemma":[0.99967813,0.00003066578,0.000043478914,0.000009050646,0.0000037323025,0.000004033388,0.000078895275,0.0000014067083,0.00015067446],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99794704,0.00093870057,0.00017529784,0.00011783126,0.0005388014,0.00028232383],"domain_scores_gemma":[0.9924523,0.0031890385,0.0019906312,0.00016864188,0.0010205639,0.0011787263],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014442262,0.00016385733,0.00030734285,0.000703841,0.00034321475,0.0010201227,0.00024610845,0.00038540427,0.0032521961],"category_scores_gemma":[0.006299011,0.00010907857,0.0005900259,0.0015072232,0.00032613592,0.000403032,0.0005814351,0.0005234291,0.00028997558],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025192974,0.00017634575,0.9889432,0.00002792343,0.00007475035,0.00018828796,0.00028771692,0.00040501388,0.0002408745,0.0000717797,0.00016344957,0.009168694],"study_design_scores_gemma":[0.0000027388824,0.00024396557,0.99784505,0.0000067593614,0.000020514464,0.00014368349,0.00085891766,0.0005785002,0.00007796827,0.000043055617,0.00017353104,0.0000052053724],"about_ca_topic_score_codex":0.0019482427,"about_ca_topic_score_gemma":0.002586253,"teacher_disagreement_score":0.0032521961,"about_ca_system_score_codex":0.00042406542,"about_ca_system_score_gemma":0.00042155222,"threshold_uncertainty_score":0.010879695},"labels":[],"label_agreement":null},{"id":"W4414045481","doi":"10.5267/j.dsl.2025.6.003","title":"Factors affecting loyalty to student support services: a study of dormitory service quality at a university in Vietnam","year":2025,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Service quality; Affect (linguistics); Reliability (semiconductor); Structural equation modeling; Quality (philosophy); Service (business); Data collection","score_opus":0.039216922426615446,"score_gpt":0.3289670182848218,"score_spread":0.2897500958582063,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4414045481","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9997495,0.000014480914,0.000017786266,0.00004416676,0.000001150927,0.0000050723684,0.0000067813744,2.3919387e-7,0.00016079412],"genre_scores_gemma":[0.9996482,0.000033905668,0.0000349083,0.0000399559,0.0000012642448,0.0000060199327,0.000014059333,4.5933947e-7,0.00022119124],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99932206,0.00025920657,0.000038260874,0.000042880114,0.00009278,0.00024482232],"domain_scores_gemma":[0.9976313,0.00056623534,0.00040537736,0.000044819986,0.00032885224,0.001023386],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0014077252,0.00012334423,0.00031077134,0.00048354495,0.002207122,0.0014354071,0.00043088783,0.00036539193,0.0014807831],"category_scores_gemma":[0.0024103627,0.00022858077,0.0002432725,0.00092709303,0.00087312184,0.0006267056,0.0006469159,0.0009853636,0.00012314257],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009096698,0.000967295,0.90383124,0.000099105426,0.000027683578,0.0007239501,0.08073829,0.00012336341,0.0009407526,0.00046439035,0.00041394,0.011579004],"study_design_scores_gemma":[0.0000065043296,0.0006469315,0.80000407,0.000056053155,0.00001530384,0.0003071678,0.19697587,0.00045777732,0.00023056609,0.000070247035,0.001216188,0.000013365149],"about_ca_topic_score_codex":0.059285507,"about_ca_topic_score_gemma":0.09876843,"teacher_disagreement_score":0.059285507,"about_ca_system_score_codex":0.0026725966,"about_ca_system_score_gemma":0.0035902304,"threshold_uncertainty_score":0.11788088},"labels":[],"label_agreement":null},{"id":"W4414249599","doi":"10.5539/ibr.v18n5p1","title":"From Service Quality to Perceived Value: A Structural Approach to Customer Experience","year":2025,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Service quality; Structural equation modeling; Customer satisfaction; Context (archaeology); Customer advocacy; Conceptual model; Customer value; Customer retention; Empirical research","score_opus":0.10802298829438017,"score_gpt":0.4173911928923069,"score_spread":0.30936820459792674,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4414249599","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.77729917,0.0016969006,0.17050184,0.0044407584,0.00007691214,0.0004880544,0.0004626997,0.00011287416,0.04492079],"genre_scores_gemma":[0.99026746,0.00024969334,0.008963485,0.000057132023,0.000013596069,0.00015549359,0.00006026017,0.000007037489,0.00022579673],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9978478,0.0015119313,0.000077631405,0.0001380335,0.00029379938,0.00013081206],"domain_scores_gemma":[0.9955966,0.003136155,0.00052979327,0.00022087408,0.00037584364,0.00014075554],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023016678,0.00042856924,0.00037087206,0.002761345,0.0007955305,0.0028130435,0.00069194793,0.0005959302,0.003087177],"category_scores_gemma":[0.00880807,0.00024997385,0.0007595001,0.0027297218,0.0033218453,0.0032249356,0.0025206376,0.0012605325,0.00012626286],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00025775642,0.0006788679,0.21077631,0.0012040648,0.00048379367,0.0004282338,0.06886023,0.02216466,0.004037422,0.5124587,0.0015490643,0.17710087],"study_design_scores_gemma":[0.00012519353,0.0020776433,0.2513328,0.0016223913,0.0005624159,0.0006208192,0.071714774,0.12939696,0.0021969855,0.5188097,0.021348009,0.0001922956],"about_ca_topic_score_codex":0.004311215,"about_ca_topic_score_gemma":0.0036199016,"teacher_disagreement_score":0.004311215,"about_ca_system_score_codex":0.0024775064,"about_ca_system_score_gemma":0.0022144292,"threshold_uncertainty_score":0.017975688},"labels":[],"label_agreement":null},{"id":"W4414638290","doi":"10.1007/978-3-031-95955-4_5","title":"Navigating Location Decisions in the Service Industry: A Focus on the Tourism Sector","year":2025,"lang":"en","type":"book-chapter","venue":"Studies in systems, decision and control","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Polytechnique Montréal","funders":"","keywords":"Tourism; Service (business); Revenue; Focus (optics); Process (computing); Selection (genetic algorithm); Key (lock); Service provider","score_opus":0.06986526226452076,"score_gpt":0.3217373996314095,"score_spread":0.25187213736688874,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4414638290","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.12646525,0.107870445,0.06259893,0.010568776,0.00061716686,0.000055454875,0.00025953393,0.0001438069,0.6914207],"genre_scores_gemma":[0.70675445,0.1163255,0.02136459,0.0009974393,0.00032855078,0.000042911724,0.0003027641,0.00008126256,0.15380251],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99990547,0.000033298038,0.0000024021938,0.000014074222,0.000021470902,0.000023307535],"domain_scores_gemma":[0.9998367,0.00010495338,0.000014290554,0.00000651373,0.00002085706,0.000016696584],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002039393,0.00039167888,0.0002299303,0.000539913,0.00046980692,0.0031537153,0.0006576107,0.0011095216,0.0050356495],"category_scores_gemma":[0.0004724327,0.00016014096,0.00034338003,0.0032068503,0.0014014944,0.0021336502,0.00081919256,0.0008152366,0.0005827447],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000041233103,0.00012359595,0.00601808,0.0006240574,0.00003223913,0.0005885102,0.007696944,0.02890342,0.001442167,0.5583023,0.038961597,0.35726598],"study_design_scores_gemma":[0.000012196708,0.00020013981,0.022238791,0.0017882135,0.000058352947,0.0011297693,0.033296194,0.048541643,0.0014776904,0.30231348,0.5888415,0.0001020079],"about_ca_topic_score_codex":0.02616029,"about_ca_topic_score_gemma":0.06370644,"teacher_disagreement_score":0.02616029,"about_ca_system_score_codex":0.0014476975,"about_ca_system_score_gemma":0.0016017274,"threshold_uncertainty_score":0.05201608},"labels":[],"label_agreement":null},{"id":"W4414638711","doi":"10.1007/978-3-031-95955-4_9","title":"Enhancing Telecommunications: The Role of New Product Development in Service Quality and Customer Satisfaction","year":2025,"lang":"en","type":"book-chapter","venue":"Studies in systems, decision and control","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Polytechnique Montréal","funders":"","keywords":"Customer satisfaction; New product development; Service quality; Customer advocacy; Quality (philosophy); Productivity; Customer retention; Product (mathematics)","score_opus":0.05955198955874653,"score_gpt":0.3241617618702771,"score_spread":0.2646097723115306,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4414638711","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05048429,0.2010444,0.007456639,0.017340198,0.00069298275,0.000029571984,0.00007978788,0.00006185565,0.72281027],"genre_scores_gemma":[0.7121017,0.14666381,0.005570012,0.0022074864,0.0014896931,0.000047046975,0.00008418829,0.00005242817,0.13178362],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9998073,0.00007972388,0.000005051681,0.000019300653,0.00006953389,0.000019185094],"domain_scores_gemma":[0.99932885,0.0005531988,0.000039771403,0.0000110834335,0.000035496665,0.000031633623],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00043311735,0.0003295342,0.00016481381,0.0004276628,0.00030353921,0.0030086034,0.0003548654,0.0008302306,0.005858503],"category_scores_gemma":[0.0008290471,0.000091263515,0.00016305094,0.0011930384,0.0010202603,0.0020528885,0.000413803,0.0011871035,0.0004676863],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001223532,0.00019819659,0.003636194,0.00045867398,0.000025980335,0.00020534241,0.0035807863,0.0018403371,0.0025795791,0.39270982,0.03340263,0.56124014],"study_design_scores_gemma":[0.00004777519,0.00037816702,0.03886602,0.0014459564,0.00009985333,0.0007380551,0.004915361,0.008466683,0.0035176524,0.36086056,0.5806198,0.000044035194],"about_ca_topic_score_codex":0.0025288803,"about_ca_topic_score_gemma":0.0044050245,"teacher_disagreement_score":0.005858503,"about_ca_system_score_codex":0.0012382423,"about_ca_system_score_gemma":0.0011096119,"threshold_uncertainty_score":0.019598663},"labels":[],"label_agreement":null},{"id":"W4414879208","doi":"10.17358/ijbe.11.3.556","title":"Perceived Value and Purchase Intention Among Young Adults Perfume Consumers: A Mixed-Method Exploration","year":2025,"lang":"en","type":"article","venue":"Indonesian Journal of Business and Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Value (mathematics); Context (archaeology); Quarter (Canadian coin); Product (mathematics); Praise; Quality (philosophy); Interview; Perceived quality; Consumer behaviour","score_opus":0.018160575980033844,"score_gpt":0.2484031385941788,"score_spread":0.23024256261414497,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4414879208","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982773,0.00022420638,0.00055208313,0.000033501805,0.000007661859,0.0004509139,0.00010874914,0.0000029172775,0.00034275829],"genre_scores_gemma":[0.99223644,0.00048626488,0.003287893,0.00016968275,0.000015920778,0.0025793593,0.00020093597,0.0000039289985,0.001019656],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9981014,0.0010594656,0.00022485094,0.00017062304,0.00026164184,0.00018200147],"domain_scores_gemma":[0.9960598,0.0025898058,0.0005109666,0.00019749497,0.00048465753,0.00015729523],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005147641,0.00048379923,0.0008701236,0.0014161397,0.0011421448,0.0013117696,0.00047802128,0.0006353396,0.0029840984],"category_scores_gemma":[0.005206929,0.00058668933,0.001302452,0.0010812676,0.0005461606,0.0009529196,0.000804471,0.00075140235,0.0003225478],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014745216,0.008595074,0.82851696,0.001228262,0.0005451916,0.00086954393,0.09469853,0.00017215304,0.0027242866,0.0006973974,0.00048851664,0.05998966],"study_design_scores_gemma":[0.0003912392,0.016925799,0.805175,0.000687721,0.0007973573,0.0008681777,0.16609633,0.0021931082,0.0022037472,0.0007962623,0.0037731256,0.00009211675],"about_ca_topic_score_codex":0.0018349994,"about_ca_topic_score_gemma":0.0040751607,"teacher_disagreement_score":0.005147641,"about_ca_system_score_codex":0.0006244292,"about_ca_system_score_gemma":0.000987561,"threshold_uncertainty_score":0.027223647},"labels":[],"label_agreement":null},{"id":"W4415533114","doi":"10.1108/jsm-03-2025-0209","title":"Comparing the direct, indirect and comparative effects of salespersons’ client and product knowledge in the financial services industry","year":2025,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; Université du Québec à Montréal","funders":"","keywords":"Product (mathematics); Word of mouth; Customer satisfaction; Structural equation modeling; Financial services; Customer relationship management; Knowledge sharing; Test (biology); Relationship marketing","score_opus":0.02320627964254339,"score_gpt":0.26920939759636153,"score_spread":0.24600311795381813,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4415533114","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985719,0.0001383268,0.00007962803,0.00005276047,0.0000015974944,0.000007032462,0.000017480834,0.0000012373557,0.0011300411],"genre_scores_gemma":[0.99951243,0.00007066815,0.00009923262,0.000017236169,0.000002788241,0.000006562439,0.000017051761,0.0000010479944,0.00027296404],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9912986,0.005927307,0.00042307356,0.0005407627,0.0013016325,0.0005085634],"domain_scores_gemma":[0.88412553,0.0944296,0.013213794,0.0021040854,0.0032091183,0.0029178727],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007170989,0.00022137692,0.00047489634,0.0016003927,0.0007811844,0.0020002155,0.00049876305,0.0006889599,0.008144249],"category_scores_gemma":[0.036862582,0.00028405502,0.0006151033,0.001185045,0.0012466962,0.0016687687,0.0017437214,0.00092853076,0.00038488416],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00040728835,0.00043330013,0.97918516,0.00006498334,0.00019582736,0.0001572632,0.003107638,0.00013838687,0.00017054503,0.0002137721,0.000088691086,0.015837017],"study_design_scores_gemma":[0.000011971052,0.00035238257,0.99120235,0.00004935331,0.00015944256,0.00019190233,0.0066975476,0.00064409047,0.00030334113,0.00018535834,0.00019007074,0.000012093291],"about_ca_topic_score_codex":0.0060659656,"about_ca_topic_score_gemma":0.00887739,"teacher_disagreement_score":0.008144249,"about_ca_system_score_codex":0.0012422961,"about_ca_system_score_gemma":0.0015038033,"threshold_uncertainty_score":0.03792429},"labels":[],"label_agreement":null},{"id":"W4415689067","doi":"10.1007/s12063-025-00568-7","title":"Mind the social sustainability gap: effects of buyers’ social sustainability orientation on suppliers’ social outcomes","year":2025,"lang":"en","type":"article","venue":"Operations Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Moderation; Sustainability; Social sustainability; Action (physics); Market orientation; Orientation (vector space)","score_opus":0.038059803379003686,"score_gpt":0.3970142329001065,"score_spread":0.35895442952110285,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4415689067","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9944425,0.00003438189,0.00007985426,0.000531937,0.000009878158,0.000006045127,0.000014627123,0.0000029056498,0.0048778313],"genre_scores_gemma":[0.9990601,0.000017442742,0.000057830854,0.000092212635,0.0000063166194,0.0000060332954,0.000016627908,0.0000036966785,0.0007398266],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99859005,0.0007238029,0.00003707974,0.00012639283,0.0002392392,0.0002834811],"domain_scores_gemma":[0.9857142,0.007754916,0.002130614,0.0006419368,0.0005631288,0.0031952963],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002864628,0.00026351656,0.00030729684,0.0004884958,0.0011430493,0.002742608,0.00063372526,0.0011125576,0.014974863],"category_scores_gemma":[0.009690321,0.0002622596,0.0006589069,0.00051686313,0.0023965838,0.00226673,0.0031083315,0.0021190827,0.00044340632],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.007660374,0.013379757,0.8649347,0.00019238096,0.00068318576,0.00058599317,0.02978519,0.0013950511,0.007258343,0.018356303,0.0018209219,0.053947814],"study_design_scores_gemma":[0.00023800854,0.0014006386,0.9549082,0.00008925849,0.00023162732,0.000057238525,0.030106854,0.0007031149,0.0014125882,0.008174241,0.0026375349,0.000040714265],"about_ca_topic_score_codex":0.003495831,"about_ca_topic_score_gemma":0.0068738163,"teacher_disagreement_score":0.014974863,"about_ca_system_score_codex":0.00092466216,"about_ca_system_score_gemma":0.0015346922,"threshold_uncertainty_score":0.050095916},"labels":[],"label_agreement":null},{"id":"W4416755250","doi":"10.64899/2151-0407.1946","title":"An investigation of international students’ satisfaction with their university experience using an expectation confirmation theory lens","year":2025,"lang":"en","type":"article","venue":"Journal of Comparative & International Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Ordered logit; Ordinal regression; Logistic regression; Association (psychology); Life satisfaction; Through-the-lens metering","score_opus":0.05599441705484747,"score_gpt":0.3535914708233613,"score_spread":0.2975970537685138,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4416755250","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99720323,0.000024320194,0.0003143429,0.000112910646,0.00000467638,0.000010830272,0.000025283936,0.0000039154943,0.0023005572],"genre_scores_gemma":[0.99950826,0.000025612953,0.000112212256,0.00003185113,0.0000034225297,0.000009831505,0.000030514975,0.000001571303,0.0002766819],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99774015,0.0009040737,0.00018533811,0.00009556159,0.00068562577,0.00038929807],"domain_scores_gemma":[0.98551756,0.0052093538,0.0038295672,0.0007335014,0.0025493635,0.002160597],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0050615347,0.00021555467,0.00036336883,0.0009693792,0.00083614606,0.0028348323,0.00041723184,0.00040972428,0.0025747363],"category_scores_gemma":[0.017136699,0.00016084047,0.0004923501,0.0012989548,0.00091816083,0.0010223561,0.0014987013,0.0014299756,0.0003100537],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012580378,0.0005095233,0.9503073,0.000043407766,0.000033325592,0.00010975312,0.021265145,0.00013383292,0.00059126766,0.0007341073,0.00040638354,0.025740093],"study_design_scores_gemma":[0.000008772721,0.0010313258,0.9196826,0.000050849252,0.00003084554,0.00020699113,0.0738232,0.0011832517,0.0008717445,0.0003919905,0.0026765359,0.000041915264],"about_ca_topic_score_codex":0.0024697175,"about_ca_topic_score_gemma":0.0028829651,"teacher_disagreement_score":0.0050615347,"about_ca_system_score_codex":0.0007055185,"about_ca_system_score_gemma":0.0010503413,"threshold_uncertainty_score":0.026768267},"labels":[],"label_agreement":null},{"id":"W4416939643","doi":"10.1080/23311975.2025.2593072","title":"Customer loyalty in the hotel industry: the interplay of justice perceptions and satisfaction as a mediator: evidence from Nepal","year":2025,"lang":"en","type":"article","venue":"Cogent Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Interactional justice; Service recovery; Procedural justice; Distributive justice; Customer satisfaction; Loyalty; Economic Justice; Service (business); Loyalty business model","score_opus":0.023045043807553338,"score_gpt":0.29645774915859996,"score_spread":0.2734127053510466,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4416939643","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9986091,0.00012379461,0.000042535896,0.000070953865,0.0000014247706,0.000007324337,0.000009703059,4.0541994e-7,0.0011347125],"genre_scores_gemma":[0.99961287,0.00014317533,0.000030858744,0.000043749587,0.000001510329,0.0000061257,0.000011552215,5.4743435e-7,0.00014954575],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990657,0.0004424737,0.00003980031,0.00008747901,0.00017020223,0.00019435979],"domain_scores_gemma":[0.9957938,0.0024445949,0.0007797688,0.00016087265,0.0004782048,0.00034280962],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0017932799,0.00018033053,0.00031581995,0.0007057875,0.0016702437,0.0019686457,0.00055187155,0.00054865045,0.001986458],"category_scores_gemma":[0.004457448,0.00023925578,0.00034227828,0.00086176035,0.0015537211,0.0012329168,0.0018837444,0.0010829433,0.00022404501],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00030279,0.000844861,0.91301405,0.00023559008,0.0001453635,0.0014362498,0.0557695,0.00009172125,0.0007156067,0.0011106447,0.00022947826,0.026104234],"study_design_scores_gemma":[0.000013199681,0.00040846312,0.9315376,0.00013104438,0.00011276625,0.0005217596,0.06500762,0.00037927084,0.00038098302,0.00035184735,0.0011313212,0.000024100002],"about_ca_topic_score_codex":0.016603032,"about_ca_topic_score_gemma":0.027660957,"teacher_disagreement_score":0.016603032,"about_ca_system_score_codex":0.00079635304,"about_ca_system_score_gemma":0.0014945704,"threshold_uncertainty_score":0.033012748},"labels":[],"label_agreement":null},{"id":"W53066005","doi":"","title":"Exploring Impact of E-Marketplace Reputation and Reference Group on Trust of E-Marketplace","year":2013,"lang":"en","type":"article","venue":"Pacific Asia Conference on Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Reputation; Business; Database transaction; Service provider; Trustworthiness; E-commerce; Transaction cost; Business-to-business; Marketing; Internet privacy; Knowledge management; Public relations; Computer science; Service (business); World Wide Web; Sociology","score_opus":0.07664616954011451,"score_gpt":0.2624820895620814,"score_spread":0.18583592002196692,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W53066005","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9948468,0.000079281446,0.00048092986,0.0002467398,0.000010987877,0.00001906691,0.000024079423,0.0000058306277,0.004286252],"genre_scores_gemma":[0.99960345,0.000018151357,0.000079639096,0.000009829554,0.0000023057084,0.0000048667243,0.000013034865,0.0000015365497,0.0002671243],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99586016,0.002288633,0.0002203087,0.00031904617,0.00074322504,0.00056857744],"domain_scores_gemma":[0.95394796,0.022565834,0.010712593,0.0024968586,0.004803769,0.0054729804],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004492313,0.0002623839,0.00038326182,0.00094914157,0.0011835458,0.0025362365,0.00053654023,0.00062555354,0.005612266],"category_scores_gemma":[0.037404988,0.00018337881,0.0006286315,0.0007992789,0.0008549539,0.002503044,0.001485489,0.0010766581,0.00040430148],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009109337,0.0009076203,0.9492139,0.00008323786,0.0001908059,0.0004694087,0.010983689,0.00042980368,0.00076224894,0.0034647249,0.0005629371,0.032020513],"study_design_scores_gemma":[0.000058595233,0.00082791,0.9688476,0.000087069,0.0002709243,0.00021016283,0.019632075,0.0058621536,0.00073470816,0.0017568624,0.0016610423,0.000050933864],"about_ca_topic_score_codex":0.00869128,"about_ca_topic_score_gemma":0.008456252,"teacher_disagreement_score":0.00869128,"about_ca_system_score_codex":0.0016939621,"about_ca_system_score_gemma":0.0018843111,"threshold_uncertainty_score":0.023757875},"labels":[],"label_agreement":null},{"id":"W584676618","doi":"","title":"MARKETING MISTAKES CAN LEAD TO FAILURE IN YOUR P-AND-D INSTALLATION","year":2004,"lang":"en","type":"article","venue":"Parking Today","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Payment; Revenue; Business; Key (lock); Marketing; Public relations; Advertising; Computer security; Computer science; Finance; Political science","score_opus":0.029335567980701194,"score_gpt":0.2510422117468561,"score_spread":0.2217066437661549,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W584676618","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.4672571,0.0022317134,0.09031545,0.13795276,0.005132221,0.0011083593,0.0003488677,0.0111340005,0.28451952],"genre_scores_gemma":[0.8208004,0.0012693354,0.045157928,0.018886667,0.0007922243,0.00035174226,0.00021473234,0.002300206,0.11022678],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.981428,0.0054583135,0.0012075908,0.0017938915,0.008244141,0.0018679788],"domain_scores_gemma":[0.9428146,0.020363424,0.0061596395,0.012593292,0.013184007,0.0048849774],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02204787,0.0008795296,0.0004899447,0.0013360063,0.0073829573,0.0063436474,0.0020318774,0.003590058,0.01864573],"category_scores_gemma":[0.08218245,0.0010067668,0.00062924175,0.0014022472,0.0044826763,0.006458084,0.0041477582,0.004142945,0.018458774],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006007774,0.0013143301,0.07116504,0.0004592604,0.00006781466,0.0065990635,0.015105505,0.0020135837,0.0073476057,0.013401555,0.2248268,0.6570987],"study_design_scores_gemma":[0.00020280293,0.0018396374,0.07872389,0.00074436073,0.000098445315,0.010737307,0.04640662,0.0071409508,0.013041892,0.022685781,0.8178663,0.0005118967],"about_ca_topic_score_codex":0.00570798,"about_ca_topic_score_gemma":0.0061479816,"teacher_disagreement_score":0.02204787,"about_ca_system_score_codex":0.0031353706,"about_ca_system_score_gemma":0.0038183772,"threshold_uncertainty_score":0.116601646},"labels":[],"label_agreement":null},{"id":"W606921181","doi":"","title":"Strategic Directions for the Bucharest Strategy and City Brand","year":2012,"lang":"en","type":"article","venue":"Econstor (Econstor)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Process management; Brand strategy; Strategic management; Marketing","score_opus":0.0525675021363912,"score_gpt":0.2664572228961079,"score_spread":0.2138897207597167,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W606921181","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20121245,0.0070393267,0.018911792,0.04113085,0.00020813676,0.00038195562,0.000118446944,0.00008516748,0.73091185],"genre_scores_gemma":[0.94685245,0.0014626445,0.019050235,0.0010193012,0.000019669733,0.000096672506,0.000053634212,0.000026589933,0.031418797],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9979011,0.0011643763,0.00007801973,0.00015396943,0.0002738882,0.00042868723],"domain_scores_gemma":[0.9992229,0.00015788009,0.00008162872,0.000097885175,0.00016440902,0.00027537637],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023413072,0.00034719452,0.00018483777,0.001043459,0.0041693654,0.012325246,0.00053964776,0.0022041574,0.004109004],"category_scores_gemma":[0.0016036838,0.00032500672,0.00030808477,0.0013857167,0.007739067,0.0030493694,0.0039775274,0.0025829733,0.00073775015],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000018171573,0.000024425117,0.0013850724,0.000063121675,0.000003857298,0.00016559463,0.0073061655,0.00054662337,0.00023174811,0.9635517,0.003391402,0.023311973],"study_design_scores_gemma":[0.000029158771,0.00014195457,0.008176306,0.00091757317,0.000016319163,0.00084364816,0.06824088,0.0021942197,0.001346039,0.33856335,0.5794515,0.00007904029],"about_ca_topic_score_codex":0.012189797,"about_ca_topic_score_gemma":0.039877847,"teacher_disagreement_score":0.012325246,"about_ca_system_score_codex":0.009052774,"about_ca_system_score_gemma":0.01949053,"threshold_uncertainty_score":0.06568271},"labels":[],"label_agreement":null},{"id":"W66371363","doi":"","title":"Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise L' ANALYSE THÉORIQUE ET LA CONTRE-MESURE DE CULTIVER LA FIDÉLITÉ DE LA CLIENTÈLE POUR LA RESTAURATION","year":2006,"lang":"fr","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Loyalty; Loyalty business model; Business; Countermeasure; Customer satisfaction; Hotel industry; Marketing; Management; Business administration; Political science; Engineering; Economics; Service quality; Service (business); Law","score_opus":0.005842654672784764,"score_gpt":0.2696640679662949,"score_spread":0.2638214132935101,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W66371363","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.52592385,0.0018535287,0.057872225,0.023793245,0.0001260798,0.00015054243,0.00006752389,0.000045832745,0.39016724],"genre_scores_gemma":[0.99712914,0.00019639717,0.0012444912,0.00017377984,0.000013204527,0.000037878668,0.0000064359806,0.0000027224435,0.0011959581],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9982206,0.00096074946,0.000049133352,0.00017061301,0.00030722292,0.00029158298],"domain_scores_gemma":[0.99586475,0.002546887,0.000495061,0.00031459262,0.0005439064,0.00023472344],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022514092,0.00027232748,0.00024092318,0.001551926,0.0018362445,0.0036238665,0.0009042227,0.0011888009,0.004743124],"category_scores_gemma":[0.0045951894,0.00021214917,0.0005247514,0.0011140815,0.013506915,0.0031597803,0.00212721,0.0013089684,0.00015610005],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000125149445,0.000033883865,0.00303855,0.000035197176,0.0000068565837,0.000049337184,0.0029329637,0.00048436355,0.000142412,0.9890611,0.00023036216,0.0039724894],"study_design_scores_gemma":[0.000032174128,0.00010322304,0.021131705,0.00023596197,0.000055198547,0.00023341071,0.018958349,0.01782537,0.00078431144,0.9286573,0.011942761,0.000040294675],"about_ca_topic_score_codex":0.006713914,"about_ca_topic_score_gemma":0.0049605593,"teacher_disagreement_score":0.006713914,"about_ca_system_score_codex":0.0057271663,"about_ca_system_score_gemma":0.0033063404,"threshold_uncertainty_score":0.041553736},"labels":[],"label_agreement":null},{"id":"W6892952337","doi":"10.5281/zenodo.13123864","title":"A Study to Understand the Need for Developing a Service Quality Scale for Higher Education Institutions","year":2024,"lang":"en","type":"article","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Nipissing University; Yorkville University","funders":"","keywords":"Higher education; Service quality; Scale (ratio); Quality (philosophy); Service (business); Service design; Measure (data warehouse); Quality policy","score_opus":0.17425699940551476,"score_gpt":0.34836364431289013,"score_spread":0.17410664490737537,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6892952337","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98786366,0.00022681143,0.0022171207,0.0038851132,0.000043108594,0.00038121486,0.00013173517,0.000010302239,0.005240925],"genre_scores_gemma":[0.9961577,0.00010836745,0.002238397,0.00053603156,0.000008377394,0.00024971753,0.00006881977,0.000003018181,0.00062951946],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99344516,0.0043153265,0.00044807655,0.00025086492,0.000804644,0.0007359918],"domain_scores_gemma":[0.95410275,0.029092966,0.0033240737,0.0010298206,0.008214758,0.0042356136],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.020161768,0.00012484346,0.0002883831,0.0009933837,0.0013113593,0.0020391042,0.00043271956,0.00075586967,0.005529566],"category_scores_gemma":[0.034373295,0.00015573892,0.00037305497,0.001545384,0.0010608541,0.0031321426,0.0014530518,0.0017240864,0.00042230976],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004155425,0.0044397344,0.62522405,0.0015997628,0.00006566321,0.00086904556,0.1662125,0.0003478434,0.0030374976,0.02494163,0.0070925644,0.16575418],"study_design_scores_gemma":[0.00017489272,0.002332758,0.4986304,0.001224894,0.000058506317,0.00081816706,0.4483047,0.0032021631,0.0019574468,0.0045077666,0.038709976,0.00007830653],"about_ca_topic_score_codex":0.0031685745,"about_ca_topic_score_gemma":0.0041441633,"teacher_disagreement_score":0.020161768,"about_ca_system_score_codex":0.0030476653,"about_ca_system_score_gemma":0.008552279,"threshold_uncertainty_score":0.10662687},"labels":[],"label_agreement":null},{"id":"W6906598288","doi":"10.17722/ijme.v13i3.612","title":"Quality of Service in Mobile Telecommunications in Albania – Application of Marketing Strategies","year":2019,"lang":"en","type":"article","venue":"International Journal of Management Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Service (business); Mobile telephony; Service quality; Telecommunications service; Marketing communication; Business-to-government; Digital marketing","score_opus":0.019692580409380166,"score_gpt":0.29894481980686494,"score_spread":0.2792522393974848,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6906598288","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9956683,0.00021824805,0.0000753667,0.00035391806,0.000007957634,0.0000053724634,0.000029621684,0.0000030621009,0.003638104],"genre_scores_gemma":[0.9994236,0.000046935133,0.000039406896,0.000011087171,0.0000050582444,0.0000011403165,0.000009842962,8.6920136e-7,0.00046217674],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994294,0.00018108684,0.000028800418,0.00005796108,0.00011582088,0.00018684352],"domain_scores_gemma":[0.9992029,0.0002522101,0.00017538577,0.000020607818,0.00021177485,0.00013715029],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005159995,0.00010111903,0.00013236747,0.0008809432,0.00047604737,0.0011842849,0.0002634771,0.00027126036,0.0024164256],"category_scores_gemma":[0.0017141437,0.00006667849,0.00017801975,0.0011326942,0.00048127866,0.0004781231,0.00047611812,0.00033006273,0.00016322422],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00038117502,0.0005538284,0.8377859,0.00017514205,0.00009084751,0.0017259001,0.015145275,0.002940711,0.0026517701,0.007827286,0.0025849042,0.12813725],"study_design_scores_gemma":[0.000006230402,0.00018699035,0.9796245,0.000040543295,0.000029870014,0.00026853985,0.013319294,0.002657395,0.0003118651,0.00052200386,0.0030219695,0.000010814665],"about_ca_topic_score_codex":0.029419161,"about_ca_topic_score_gemma":0.038255416,"teacher_disagreement_score":0.029419161,"about_ca_system_score_codex":0.0036951185,"about_ca_system_score_gemma":0.001608916,"threshold_uncertainty_score":0.05849582},"labels":[],"label_agreement":null},{"id":"W6911684793","doi":"10.5281/zenodo.13124597","title":"A Study to Understand the Need for Developing a Service Quality Scale for Higher Education Institutions","year":2024,"lang":"en","type":"article","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Nipissing University; Yorkville University","funders":"","keywords":"Higher education; Service quality; Scale (ratio); Quality (philosophy); Service (business); Service design; Measure (data warehouse); Quality policy","score_opus":0.17425699940551476,"score_gpt":0.34836364431289013,"score_spread":0.17410664490737537,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6911684793","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98786366,0.00022681143,0.0022171207,0.0038851132,0.000043108594,0.00038121486,0.00013173517,0.000010302239,0.005240925],"genre_scores_gemma":[0.9961577,0.00010836745,0.002238397,0.00053603156,0.000008377394,0.00024971753,0.00006881977,0.000003018181,0.00062951946],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99344516,0.0043153265,0.00044807655,0.00025086492,0.000804644,0.0007359918],"domain_scores_gemma":[0.95410275,0.029092966,0.0033240737,0.0010298206,0.008214758,0.0042356136],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.020161768,0.00012484346,0.0002883831,0.0009933837,0.0013113593,0.0020391042,0.00043271956,0.00075586967,0.005529566],"category_scores_gemma":[0.034373295,0.00015573892,0.00037305497,0.001545384,0.0010608541,0.0031321426,0.0014530518,0.0017240864,0.00042230976],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004155425,0.0044397344,0.62522405,0.0015997628,0.00006566321,0.00086904556,0.1662125,0.0003478434,0.0030374976,0.02494163,0.0070925644,0.16575418],"study_design_scores_gemma":[0.00017489272,0.002332758,0.4986304,0.001224894,0.000058506317,0.00081816706,0.4483047,0.0032021631,0.0019574468,0.0045077666,0.038709976,0.00007830653],"about_ca_topic_score_codex":0.0031685745,"about_ca_topic_score_gemma":0.0041441633,"teacher_disagreement_score":0.020161768,"about_ca_system_score_codex":0.0030476653,"about_ca_system_score_gemma":0.008552279,"threshold_uncertainty_score":0.10662687},"labels":[],"label_agreement":null},{"id":"W69152859","doi":"10.4018/978-1-59904-822-2.ch001","title":"SME B2B E-Commerce and Customer Loyalty Revisited","year":2008,"lang":"en","type":"book-chapter","venue":"Advances in electronic commerce (AEC) book series/Advances in electronic commerce series","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Loyalty; Marketing; The Internet; Customer relationship management; Competition (biology); Computer science; World Wide Web","score_opus":0.010144749948138056,"score_gpt":0.2477390387577505,"score_spread":0.23759428880961245,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W69152859","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9763688,0.0018273335,0.000464276,0.004173136,0.000035311044,0.000011350148,0.00004752182,0.000005020006,0.017067345],"genre_scores_gemma":[0.99843353,0.0004101024,0.00006416115,0.00037128365,0.000019162664,0.0000041338785,0.000020641677,0.0000015190715,0.0006753963],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9975898,0.0012376506,0.000121147976,0.00014463054,0.0004666136,0.00044008874],"domain_scores_gemma":[0.98976,0.0054459767,0.0015096748,0.0002710441,0.0018865358,0.0011267901],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023461953,0.00014316633,0.0003889255,0.0010697555,0.0013986662,0.003479735,0.00050552236,0.0009861289,0.0042748605],"category_scores_gemma":[0.005846811,0.00015124962,0.0004146227,0.0029489712,0.0015594511,0.0020262105,0.0017326989,0.002109468,0.00043143178],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00031158162,0.0005320267,0.8580951,0.00030444848,0.0002066417,0.0011037877,0.0137215275,0.0005159834,0.0006185865,0.030330464,0.0042752847,0.08998454],"study_design_scores_gemma":[0.00001538541,0.0002588925,0.94568604,0.00036229446,0.00012562591,0.0007607729,0.03622084,0.0028781767,0.00040811746,0.0070913085,0.006145432,0.00004717851],"about_ca_topic_score_codex":0.022535307,"about_ca_topic_score_gemma":0.03133635,"teacher_disagreement_score":0.022535307,"about_ca_system_score_codex":0.0019527893,"about_ca_system_score_gemma":0.0021558744,"threshold_uncertainty_score":0.04480827},"labels":[],"label_agreement":null},{"id":"W6923808065","doi":"10.14288/1.0361455","title":"Free Speech, Vancouver, B.C., Feb. 11, 1912","year":2017,"lang":"en","type":"other","venue":"cIRcle (University of British Columbia)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Patrolling; Free world; Action (physics); Asylum seeker","score_opus":0.012108137725968663,"score_gpt":0.18514445921555708,"score_spread":0.17303632148958842,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6923808065","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00543624,0.0042070714,0.000116363524,0.008789446,0.0041652923,0.000043389,0.012272332,0.00020116247,0.9647687],"genre_scores_gemma":[0.006339002,0.00085765135,0.000026494472,0.0003164712,0.00009911678,0.000009408953,0.0013081494,0.00004672449,0.99099696],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99971694,0.000009771392,0.00000533933,0.000023241504,0.00014770501,0.0000970492],"domain_scores_gemma":[0.99949074,0.000021109925,0.000011018375,0.000013665969,0.00032199244,0.00014152429],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00025695743,0.0005018368,0.00024720057,0.00077212276,0.005867405,0.0037397987,0.00043498055,0.0010135875,0.18042967],"category_scores_gemma":[0.0009866257,0.0002345796,0.0001281935,0.0010622345,0.0006161574,0.0006577073,0.00087077095,0.0020563526,0.06147717],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000036110574,0.000010480672,0.0006258376,0.000032876982,0.000001720839,0.0001243094,0.0002589057,0.000035142755,0.00009403746,0.0014411667,0.98192066,0.015418621],"study_design_scores_gemma":[0.0000033481306,0.0000048816255,0.0061509153,0.00007551554,0.0000011837591,0.000025939189,0.0008230873,0.000016447873,0.00008447295,0.00010806687,0.9927014,0.0000047838616],"about_ca_topic_score_codex":0.55007064,"about_ca_topic_score_gemma":0.909435,"teacher_disagreement_score":0.44992936,"about_ca_system_score_codex":0.005855476,"about_ca_system_score_gemma":0.004802053,"threshold_uncertainty_score":0.90515816},"labels":[],"label_agreement":null},{"id":"W6924488612","doi":"10.15468/dl.pfy0bw","title":"Occurrence Download","year":2018,"lang":"en","type":"dataset","venue":"Global Biodiversity Information Facility","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Download; Matching (statistics); Range (aeronautics); Ichthyology; Data collection","score_opus":0.021395247528063672,"score_gpt":0.2259437140657876,"score_spread":0.2045484665377239,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6924488612","genre_codex":"dataset","genre_gemma":"dataset","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"dataset","genre_consensus":"dataset","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00004111919,0.000025282452,0.00003450176,0.000028262988,0.000010332617,0.0000046925325,0.9990227,0.00027677204,0.0005563047],"genre_scores_gemma":[0.00015546943,0.00003290637,0.00015916691,0.000036720066,0.0000035125602,0.00003426387,0.99902844,0.00010455337,0.00044503337],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9989936,0.00013068006,0.00012572028,0.00033924513,0.00023919852,0.00017153195],"domain_scores_gemma":[0.99766386,0.00057599024,0.00023769004,0.0005965415,0.00064966874,0.00027616133],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.00094175286,0.0017802226,0.0014464222,0.0054610507,0.0008874641,0.0023809308,0.002542748,0.0017687668,0.13703443],"category_scores_gemma":[0.005418279,0.00076789805,0.0011295425,0.01005561,0.00042664364,0.0019851218,0.0025149623,0.0018389769,0.20057677],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000027456834,0.0000095919495,0.0004775282,0.00053979474,0.00001634946,0.000015445929,0.000023966693,0.00012149071,0.00010755856,0.00037029703,0.9967932,0.001497195],"study_design_scores_gemma":[0.00005894216,0.0000069952002,0.002323455,0.00018748667,0.000013386073,0.000031804946,0.000068674584,0.00011411633,0.00015004385,0.0006370062,0.9963928,0.000015307713],"about_ca_topic_score_codex":0.024923358,"about_ca_topic_score_gemma":0.043654278,"teacher_disagreement_score":0.8629656,"about_ca_system_score_codex":0.0015058897,"about_ca_system_score_gemma":0.0023038194,"threshold_uncertainty_score":0.45842582},"labels":[],"label_agreement":null},{"id":"W6924494061","doi":"10.15468/dl.mjzjtk","title":"Occurrence Download","year":2023,"lang":"en","type":"dataset","venue":"Global Biodiversity Information Facility","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Download; Matching (statistics); Range (aeronautics); Herbarium","score_opus":0.02601611512047711,"score_gpt":0.2310369578360436,"score_spread":0.2050208427155665,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6924494061","genre_codex":"dataset","genre_gemma":"dataset","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"dataset","genre_consensus":"dataset","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00005079832,0.000030423307,0.00004063168,0.000033007404,0.00001064076,0.000005129876,0.9989272,0.0003388797,0.0005632087],"genre_scores_gemma":[0.00016808863,0.000033584238,0.00016717405,0.000040093808,0.0000032764128,0.000033436496,0.9990429,0.000101810794,0.00040962663],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9989568,0.00014781866,0.0001375516,0.0003467022,0.00023833697,0.00017286351],"domain_scores_gemma":[0.99774003,0.0005991602,0.0002352296,0.00058859243,0.000574879,0.00026217394],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0009453817,0.0018684088,0.0014504236,0.005079541,0.00086088263,0.0023989996,0.0024968155,0.0019105732,0.1179218],"category_scores_gemma":[0.005383758,0.00075887504,0.0011659403,0.009649347,0.00042404782,0.0019738672,0.002298009,0.0017790656,0.18631804],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000034970766,0.000012055461,0.00048590766,0.00053876115,0.000017264272,0.000018016455,0.000023680173,0.00015723534,0.00011987677,0.00040076624,0.99652314,0.0016683551],"study_design_scores_gemma":[0.00006986011,0.00000963624,0.0024290527,0.00019915341,0.000014680304,0.00004215127,0.000070862596,0.00018227634,0.00019401775,0.00075692334,0.99601376,0.000017584103],"about_ca_topic_score_codex":0.021962544,"about_ca_topic_score_gemma":0.036862522,"teacher_disagreement_score":0.8820782,"about_ca_system_score_codex":0.001506115,"about_ca_system_score_gemma":0.0021758438,"threshold_uncertainty_score":0.39448774},"labels":[],"label_agreement":null},{"id":"W6930898066","doi":"10.5281/zenodo.247819","title":"FIGURES 8A–D in Phylogenetic relationships of Tectoribates: nymphal characters of new North American species place the genus in Tegoribatidae (Acari, Oribatida)","year":2013,"lang":"en","type":"other","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Phylogenetic tree; Arrow; Habitus; Taxonomy (biology); Genus; Tarsus (eyelids); Morphology (biology)","score_opus":0.04391636810315818,"score_gpt":0.22830951470978222,"score_spread":0.18439314660662404,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6930898066","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6057424,0.0055814213,0.009880077,0.0008195388,0.00045514174,0.00028941373,0.04565358,0.001961169,0.32961726],"genre_scores_gemma":[0.8800089,0.0018983169,0.022890553,0.00019223815,0.000046386336,0.00014570596,0.025193783,0.00028772844,0.06933634],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9999654,0.000002407503,0.0000017662044,0.000013596173,0.000009078805,0.000007665782],"domain_scores_gemma":[0.9999349,0.000008018714,0.00001581873,0.00000568856,0.0000219417,0.000013533341],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000059528757,0.00024742528,0.00009166053,0.0013681366,0.0006456326,0.00038647398,0.0002598602,0.0002464482,0.032262128],"category_scores_gemma":[0.00016344382,0.00010603704,0.00012912403,0.0008127982,0.0002997246,0.0002508455,0.00028404282,0.00035021748,0.0045520435],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00088960753,0.00013253021,0.2753561,0.0014545355,0.00013817137,0.0018216294,0.006308764,0.0014204666,0.1385961,0.005695329,0.1488024,0.41938436],"study_design_scores_gemma":[0.000012149723,0.00002609237,0.7788311,0.000112524045,0.000035720856,0.001196884,0.0010159712,0.0005454023,0.0019167137,0.00041650565,0.21587396,0.000016925489],"about_ca_topic_score_codex":0.045194242,"about_ca_topic_score_gemma":0.22095971,"teacher_disagreement_score":0.045194242,"about_ca_system_score_codex":0.0004931737,"about_ca_system_score_gemma":0.0003286513,"threshold_uncertainty_score":0.10792756},"labels":[],"label_agreement":null},{"id":"W6931116043","doi":"10.5281/zenodo.4602991","title":"+27788889342 Revenge Spell, INSTANT DEATH SPELLS IN California Georgia Tennessee Colorado Columbus Paris.","year":2021,"lang":"en","type":"article","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Nucleofection; Gestational period; Diafiltration; Hyporeflexia; TSG101; Liquation; Fusible alloy; Proteogenomics","score_opus":0.038944422482368644,"score_gpt":0.23849175365841685,"score_spread":0.1995473311760482,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6931116043","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0014255564,0.000625966,0.00021123743,0.0012540793,0.0010163053,0.00015649103,0.00404771,0.00050218217,0.99076045],"genre_scores_gemma":[0.0020418658,0.00029606078,0.00015617175,0.00024116442,0.00006243513,0.00004266787,0.0015683713,0.00013287106,0.99545836],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.999461,0.00002641346,0.000017844071,0.00020588223,0.00015129162,0.0001375823],"domain_scores_gemma":[0.99923503,0.000048272028,0.00003483595,0.00003805232,0.00024167202,0.00040221034],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00037325046,0.0011296533,0.000634334,0.00060071726,0.001691478,0.0023784575,0.00076674786,0.0013979991,0.92285085],"category_scores_gemma":[0.00045774135,0.000269161,0.00027895096,0.000772483,0.00038870645,0.0011955673,0.0016901176,0.0010588105,0.72325784],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000111815105,0.000086109525,0.0009151013,0.000114297865,0.0000048296683,0.000112303605,0.00005161393,0.0001156648,0.0008444418,0.00081634504,0.91966796,0.07715956],"study_design_scores_gemma":[0.000022641309,0.000032887157,0.0022406592,0.000061608174,0.00000321126,0.00002812875,0.00015162744,0.00008435701,0.00010330729,0.00007965743,0.99718636,0.000005489673],"about_ca_topic_score_codex":0.025467519,"about_ca_topic_score_gemma":0.08237085,"teacher_disagreement_score":0.07714915,"about_ca_system_score_codex":0.0018383904,"about_ca_system_score_gemma":0.0018839254,"threshold_uncertainty_score":0.11004382},"labels":[],"label_agreement":null},{"id":"W6949143351","doi":"10.5281/zenodo.15696108","title":"Müşterilerin Otel İşletmelerine Yönelik Yorum ve Şikâyetlerinin Değerlendirilmesi","year":2020,"lang":"tr","type":"article","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Working hours; Quarter (Canadian coin)","score_opus":0.06117689978230296,"score_gpt":0.24475686014546197,"score_spread":0.18357996036315902,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6949143351","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.53373945,0.034833997,0.064366445,0.018769592,0.0021466755,0.000668606,0.0039545507,0.0022837406,0.33923697],"genre_scores_gemma":[0.8235737,0.01814778,0.034806732,0.0024224822,0.0005067707,0.00043246386,0.0028516063,0.00040091306,0.1168576],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99876034,0.0002092049,0.000093687675,0.00022776105,0.00049390533,0.00021515565],"domain_scores_gemma":[0.99797124,0.0004315766,0.00033895098,0.00014412506,0.00079971383,0.00031438106],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011894414,0.0008342524,0.00082755735,0.0010176813,0.0019799834,0.004161232,0.00086630735,0.0016757709,0.033009004],"category_scores_gemma":[0.003513877,0.0004231762,0.0009338519,0.0008071485,0.0014381806,0.002538526,0.0019531343,0.0019254751,0.0074965325],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0018789921,0.0011019658,0.09334735,0.0041105747,0.00042061883,0.0062746396,0.010816319,0.0022265734,0.04477281,0.038099263,0.06990095,0.72704995],"study_design_scores_gemma":[0.00015364266,0.0012103062,0.22433305,0.0024631685,0.00057625584,0.010842413,0.021242509,0.005157238,0.032004394,0.031240532,0.6703752,0.0004012883],"about_ca_topic_score_codex":0.008134267,"about_ca_topic_score_gemma":0.009862617,"teacher_disagreement_score":0.033009004,"about_ca_system_score_codex":0.0015821703,"about_ca_system_score_gemma":0.0027022348,"threshold_uncertainty_score":0.11042607},"labels":[],"label_agreement":null},{"id":"W6961149318","doi":"10.14288/1.0370548","title":"Anno Vicesimo Nono Victoria Regina No. 14. An Ordinance amending the procedure of the County Courts of the Colony of British Columbia. [5th April, 1866. Whereas, it is expedient to afford a clear and speedy method of recovering small debts in British Columbia; Be it enacted by the Governor of British Columbia, by and with the advice and consent of the Legislative Council thereof, as follows: ...","year":2018,"lang":"en","type":"article","venue":"Open Collections","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Government (linguistics); Legislation; Common law; High Court","score_opus":0.023285548694839345,"score_gpt":0.2467858994973095,"score_spread":0.22350035080247016,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6961149318","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0033496332,0.009174883,0.00040201767,0.016811095,0.0055576963,0.00023465858,0.0074979835,0.00032047578,0.95665145],"genre_scores_gemma":[0.0039711744,0.0007206963,0.00009690125,0.0015367144,0.00009779303,0.000026002584,0.0005130871,0.000060188988,0.99297744],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99864644,0.00006544112,0.000049190985,0.00017319075,0.0006546381,0.00041117368],"domain_scores_gemma":[0.99854565,0.00010055443,0.000059832415,0.000053229756,0.001046086,0.00019463098],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00061045965,0.0006272741,0.00050967047,0.0009861445,0.008173567,0.004131642,0.0010516614,0.0029163752,0.13958785],"category_scores_gemma":[0.0025077248,0.00073350576,0.00024652507,0.0018831051,0.0009368231,0.0009790182,0.00092906394,0.005458288,0.041741997],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025882666,0.000009904714,0.0004069745,0.000047282363,0.0000021366643,0.000045552253,0.0002529075,0.000024415733,0.00020775333,0.005797893,0.9844207,0.008758642],"study_design_scores_gemma":[0.0000044909666,0.0000032737196,0.0021760883,0.000033651748,0.0000022946367,0.00001131697,0.00023007349,0.000012512738,0.00007190791,0.00014876919,0.99729496,0.000010647949],"about_ca_topic_score_codex":0.8897672,"about_ca_topic_score_gemma":0.9654866,"teacher_disagreement_score":0.13958785,"about_ca_system_score_codex":0.012235499,"about_ca_system_score_gemma":0.018057348,"threshold_uncertainty_score":0.46696788},"labels":[],"label_agreement":null},{"id":"W6962124896","doi":"10.15468/dl.ptyspk","title":"Occurrence Download","year":2020,"lang":"en","type":"dataset","venue":"Global Biodiversity Information Facility","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Geodetic datum; Matching (statistics); Download; State (computer science); Range (aeronautics)","score_opus":0.023645316787340886,"score_gpt":0.22055972750942268,"score_spread":0.1969144107220818,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6962124896","genre_codex":"dataset","genre_gemma":"dataset","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"dataset","genre_consensus":"dataset","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00005032156,0.000036092282,0.00008247145,0.000057192647,0.000022056984,0.000008267638,0.99766785,0.0010750322,0.0010006935],"genre_scores_gemma":[0.00018191176,0.000044017186,0.00031875243,0.0000757281,0.000005582192,0.000048245874,0.998187,0.00035099653,0.0007878146],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9987723,0.00015723295,0.00015906298,0.00044442737,0.00026134096,0.00020552837],"domain_scores_gemma":[0.99745125,0.00064259366,0.00019601801,0.0007602909,0.0006788886,0.00027090372],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0010127882,0.0021596043,0.0018612002,0.004982447,0.0011813698,0.0035382695,0.0030897022,0.002269989,0.2132844],"category_scores_gemma":[0.006434315,0.0010459657,0.0015906631,0.009125719,0.0004033808,0.0033408613,0.0033068578,0.0022343965,0.33621222],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000038027676,0.000012044433,0.00037644204,0.00048697245,0.000016338103,0.000017546388,0.000024573923,0.00011723764,0.00011198913,0.0003789946,0.9960997,0.0023200829],"study_design_scores_gemma":[0.0000568976,0.00000924995,0.0013411818,0.0001536625,0.000013442409,0.000033861765,0.000073745025,0.00019745415,0.00018130541,0.00085287297,0.9970693,0.000017043076],"about_ca_topic_score_codex":0.019180097,"about_ca_topic_score_gemma":0.03013941,"teacher_disagreement_score":0.7867156,"about_ca_system_score_codex":0.0016087703,"about_ca_system_score_gemma":0.0023958292,"threshold_uncertainty_score":0.7135074},"labels":[],"label_agreement":null},{"id":"W6967897298","doi":"10.5281/zenodo.13826932","title":"Enhance Customer Experience with Expert Surrey Reception Services","year":2024,"lang":"en","type":"article","venue":"Zenodo (CERN European Organization for Nuclear Research)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Tone (literature); Power (physics); Competition (biology); Competitive advantage; Service (business); Customer retention; Customer experience; Product (mathematics); Control (management); Key (lock)","score_opus":0.03131954306705769,"score_gpt":0.2671729022821365,"score_spread":0.23585335921507883,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6967897298","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.076059066,0.00090471597,0.0019328264,0.011114415,0.0011510025,0.00017944897,0.000819565,0.0016276441,0.9062113],"genre_scores_gemma":[0.22291365,0.0009095433,0.003146078,0.0043639364,0.0004804881,0.000080950515,0.00088545016,0.000974077,0.7662459],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99836725,0.00043229954,0.000050051516,0.000116043004,0.0006578938,0.00037643785],"domain_scores_gemma":[0.9967643,0.00045119371,0.00013818534,0.00019836694,0.00096671627,0.0014812002],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0013502274,0.00034036365,0.0003040571,0.00043255396,0.0029469824,0.0051960065,0.000779739,0.0011223509,0.34571606],"category_scores_gemma":[0.0042161127,0.00022175105,0.00030691008,0.0005340684,0.00074420945,0.0029326894,0.0054807067,0.0012375236,0.0847973],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024641847,0.00022063081,0.0024919577,0.00030953347,0.000007400542,0.0018714047,0.019047866,0.00011159965,0.002125858,0.0023042082,0.80655366,0.1647095],"study_design_scores_gemma":[0.000019962521,0.00017522772,0.008841794,0.00010796094,0.000007220244,0.0010847278,0.025506789,0.00021087448,0.0006688355,0.00041138692,0.9629308,0.000034458506],"about_ca_topic_score_codex":0.0075923987,"about_ca_topic_score_gemma":0.027479637,"teacher_disagreement_score":0.34571606,"about_ca_system_score_codex":0.0016757294,"about_ca_system_score_gemma":0.001681353,"threshold_uncertainty_score":0.9332566},"labels":[],"label_agreement":null},{"id":"W6985080604","doi":"","title":"Editorial","year":2010,"lang":"en","type":"article","venue":"Figshare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Commission; Indigenous; Government (linguistics)","score_opus":0.02759142447817375,"score_gpt":0.2507248705929302,"score_spread":0.22313344611475644,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6985080604","genre_codex":"editorial","genre_gemma":"editorial","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"editorial","genre_consensus":"editorial","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00007260274,0.0040780897,0.000082653685,0.0431836,0.9376277,0.000027156972,0.0002755688,0.0001049215,0.014547626],"genre_scores_gemma":[0.0020818089,0.007613496,0.00016601966,0.035548367,0.833045,0.000036832138,0.00042961864,0.00017088374,0.120907925],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99760807,0.00020845521,0.00016295437,0.0003450501,0.0013472665,0.00032820358],"domain_scores_gemma":[0.9847038,0.0017619928,0.00054818275,0.0006585066,0.009696199,0.0026312685],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024177604,0.001460112,0.0011461104,0.0023525637,0.0028184217,0.0055695362,0.0020124603,0.004302984,0.105404876],"category_scores_gemma":[0.014348194,0.00044240823,0.0010309087,0.0013248433,0.001297992,0.002309639,0.001281333,0.0056009837,0.039126057],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00000743529,0.0000016740313,0.000013551399,0.00003711577,0.0000012713369,0.000019772417,0.000006522017,0.000004305671,0.000016999516,0.00013317997,0.99643195,0.0033262717],"study_design_scores_gemma":[0.000006416164,0.0000048864604,0.0001427238,0.00011503889,0.0000034752952,0.000050297716,0.00003234758,0.000014284697,0.00003629438,0.00018226141,0.99940777,0.0000041109843],"about_ca_topic_score_codex":0.013249665,"about_ca_topic_score_gemma":0.029067023,"teacher_disagreement_score":0.105404876,"about_ca_system_score_codex":0.003619004,"about_ca_system_score_gemma":0.0049220226,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W6986280771","doi":"","title":"Patient Satisfaction Toward Medical Ward Services In Hospital&#13;\\nUniversiti Sains Malaysia (HUSM) AND Hospital Kota Bharu (HKB)","year":2004,"lang":"en","type":"article","venue":"Universiti Sains Malaysia Institutional Repository (Universiti Sains Malaysia)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Patient satisfaction; Customer satisfaction; Patient experience; Service (business); Health care; Consumer satisfaction; Construct (python library)","score_opus":0.006627324617681227,"score_gpt":0.189496359330899,"score_spread":0.18286903471321778,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6986280771","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9983399,0.00008274593,0.000019625879,0.000302063,0.000008106135,0.00000711243,0.00023684023,0.0000022262238,0.0010014088],"genre_scores_gemma":[0.99891484,0.0000881666,0.000044140703,0.00009794211,0.0000060567213,0.000008723759,0.00020047679,0.00000128382,0.0006384429],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99903524,0.00030031952,0.00012679455,0.00005227213,0.0002219303,0.0002634367],"domain_scores_gemma":[0.99808,0.00029454983,0.00057701574,0.000022685037,0.00023509734,0.0007905546],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00094112987,0.00008027151,0.00019533823,0.0004950157,0.00054309814,0.00071442145,0.00017044986,0.00030760904,0.0067581027],"category_scores_gemma":[0.0028977026,0.000111604226,0.00041493314,0.0010226585,0.00031621073,0.00040186258,0.0006872893,0.00071694946,0.00044903887],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033049856,0.00017776368,0.9784612,0.00006269991,0.000030015768,0.0001732412,0.0029757596,0.00009727056,0.0002139984,0.00019483457,0.0021581303,0.015124706],"study_design_scores_gemma":[0.000008091145,0.00036242785,0.99409014,0.000020763027,0.0000074520203,0.00013004147,0.004160849,0.00013951494,0.00007920921,0.000024979468,0.0009684889,0.000007884169],"about_ca_topic_score_codex":0.0137673225,"about_ca_topic_score_gemma":0.013784957,"teacher_disagreement_score":0.0137673225,"about_ca_system_score_codex":0.001209763,"about_ca_system_score_gemma":0.0010786313,"threshold_uncertainty_score":0.027374387},"labels":[],"label_agreement":null},{"id":"W6988091621","doi":"","title":"Wood cellulose films with different foldabilities triggered by dissolution and regeneration from concentrated H2SO4 and NaOH/urea aqueous solutions","year":2024,"lang":"en","type":"article","venue":"eScholarship@McGill (McGill)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Mitacs; McGill University","keywords":"Aqueous solution; Cellulose; Dissolution; Regeneration (biology); Lignin","score_opus":0.01796666394637337,"score_gpt":0.20589581942425783,"score_spread":0.18792915547788447,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6988091621","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9933282,0.0009043906,0.0028206443,0.00006820711,0.000051833053,0.000033446537,0.00019821415,0.00011000362,0.0024850708],"genre_scores_gemma":[0.9897563,0.00077173376,0.0049697277,0.00009020405,0.00001490852,0.00004631118,0.0003487791,0.00005888634,0.003943152],"study_design_codex":"bench_or_experimental","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.9998596,0.0000122530855,0.000013052101,0.00003304672,0.000033205248,0.000048717637],"domain_scores_gemma":[0.99984396,0.00004321521,0.00003998759,0.00001305135,0.000031500964,0.000028413077],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00022499934,0.0003693475,0.00017756745,0.00014771672,0.00013040271,0.0003403899,0.00022160987,0.00029815084,0.0016292087],"category_scores_gemma":[0.00026915126,0.00023108239,0.00020952239,0.00021540694,0.00014489291,0.00041829492,0.00012318672,0.00065224874,0.00024453664],"study_design_candidate":"bench_or_experimental","study_design_consensus":"bench_or_experimental","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007514644,0.000010269993,0.000029560111,0.000025731324,0.000002462571,0.000021894655,0.000019014678,0.000028034581,0.9990269,0.000026049342,0.000019190535,0.00071569416],"study_design_scores_gemma":[0.0000062434724,0.00007349495,0.00051394297,0.000003599299,0.0000059128365,0.00001817983,0.000012533456,0.00018235143,0.9987463,0.00000745482,0.00042723824,0.0000028440747],"about_ca_topic_score_codex":0.0007117056,"about_ca_topic_score_gemma":0.0015621292,"teacher_disagreement_score":0.0016292087,"about_ca_system_score_codex":0.00021981416,"about_ca_system_score_gemma":0.00010311638,"threshold_uncertainty_score":0.0054502487},"labels":[],"label_agreement":null},{"id":"W6990046775","doi":"","title":"A contingency approach to service reliability and service customization : their relationship and role in customer evaluations","year":2003,"lang":"en","type":"dissertation","venue":"eScholarship@McGill (McGill)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"Concordia University; McGill University","keywords":"Personalization; Service quality; Reliability (semiconductor); Contingency; Service (business); Quality (philosophy); Perception; Exploratory research; Affect (linguistics)","score_opus":0.028969555061428807,"score_gpt":0.2589278514577044,"score_spread":0.2299582963962756,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6990046775","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.77751976,0.0013546095,0.0398327,0.0053621796,0.00006452334,0.00020892726,0.00025086149,0.00019332604,0.17521313],"genre_scores_gemma":[0.996628,0.00012752655,0.002019777,0.000034953606,0.00000822458,0.00003332025,0.000021411302,0.000008360442,0.0011184931],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9966918,0.002054632,0.00012645395,0.00019363225,0.000722653,0.00021089039],"domain_scores_gemma":[0.9650312,0.025228867,0.003757955,0.0010806583,0.003023405,0.001877993],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0037896049,0.00026374124,0.00024991878,0.002951601,0.0013167773,0.003603649,0.00043170335,0.00068599556,0.010334725],"category_scores_gemma":[0.02285432,0.00025788494,0.00028388744,0.0026525862,0.0028755316,0.0029162602,0.0014691169,0.0011406314,0.0004485687],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00058170967,0.00042575048,0.5494465,0.00020815163,0.00017713933,0.00050012855,0.012966507,0.01110052,0.00078973017,0.18858053,0.004648089,0.23057514],"study_design_scores_gemma":[0.00006730102,0.00068521727,0.72795457,0.00037917044,0.00015615995,0.00092925597,0.028856793,0.06047742,0.00080447295,0.16468592,0.014867129,0.00013664344],"about_ca_topic_score_codex":0.010788903,"about_ca_topic_score_gemma":0.012958092,"teacher_disagreement_score":0.010788903,"about_ca_system_score_codex":0.0046480456,"about_ca_system_score_gemma":0.0026718332,"threshold_uncertainty_score":0.034573138},"labels":[],"label_agreement":null},{"id":"W6990704901","doi":"","title":"El clero catedralicio en la España moderna: los miembros del cabildo de la catedral de Córdoba (1475-1808)","year":2012,"lang":"en","type":"book","venue":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Documentation; Institution; Capital (architecture); Quarter (Canadian coin); Social capital; Symbolic capital; Ethnography","score_opus":0.061297123912073655,"score_gpt":0.3711921647732391,"score_spread":0.3098950408611654,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6990704901","genre_codex":"empirical","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.83432084,0.03344837,0.00031264688,0.0019920557,0.00022911666,0.000031171232,0.00025690236,0.000025942829,0.12938294],"genre_scores_gemma":[0.9729831,0.00599927,0.00019411216,0.000087470435,0.000068591995,0.000010094922,0.00011022439,0.000014143694,0.020532956],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99984455,0.000025756292,0.0000054191514,0.000041046133,0.000026370377,0.00005690903],"domain_scores_gemma":[0.99985075,0.000042426953,0.000036914364,0.00001160809,0.00003642756,0.000021737664],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003289334,0.00031338332,0.00023656263,0.0009129668,0.0022710543,0.0019759876,0.00036546457,0.00070237386,0.0070973393],"category_scores_gemma":[0.0007742388,0.0001327934,0.00009358218,0.0018670176,0.0020467045,0.0010813917,0.00084481906,0.00082843273,0.0004366558],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012899094,0.000119687524,0.058845855,0.0022850793,0.000047123132,0.0146011915,0.29792663,0.0007482197,0.008377327,0.25467703,0.012328931,0.34875304],"study_design_scores_gemma":[0.000051060368,0.00017391851,0.24953762,0.0014608699,0.000041094565,0.0030849765,0.06817119,0.00027598866,0.0014679212,0.004646511,0.671048,0.00004088941],"about_ca_topic_score_codex":0.17195845,"about_ca_topic_score_gemma":0.32166517,"teacher_disagreement_score":0.17195845,"about_ca_system_score_codex":0.0063747815,"about_ca_system_score_gemma":0.0022232293,"threshold_uncertainty_score":0.34191507},"labels":[],"label_agreement":null},{"id":"W6991052421","doi":"","title":"Extinction and the return of fear: a dynamic relationship dependent on timing of training, timing of recall, and postsynaptic AMPA receptor stability","year":2014,"lang":"en","type":"dissertation","venue":"eScholarship@McGill (McGill)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"McGill University","funders":"","keywords":"Extinction (optical mineralogy); Recall; Stimulus (psychology); Classical conditioning; Fear conditioning; Spontaneous recovery; Unconditioned stimulus","score_opus":0.03870628644658803,"score_gpt":0.25613212332894814,"score_spread":0.2174258368823601,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6991052421","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.969236,0.012433859,0.009903068,0.00021236645,0.0000249515,0.00005432779,0.00016570548,0.00011004279,0.007859658],"genre_scores_gemma":[0.98326266,0.0073905075,0.0026673442,0.000068801,0.000025280124,0.00005634739,0.0001860318,0.000028200348,0.0063148467],"study_design_codex":"bench_or_experimental","study_design_gemma":"bench_or_experimental","domain_scores_codex":[0.99986446,0.000007849008,0.000010015596,0.000036877642,0.00005915791,0.00002165846],"domain_scores_gemma":[0.99966705,0.0000826494,0.00017623886,0.00001853124,0.000034476998,0.000021123215],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00020182363,0.00020476777,0.00025848186,0.00021219348,0.0001342092,0.0006963979,0.00023858424,0.00030344664,0.0018113393],"category_scores_gemma":[0.0004446077,0.00021888434,0.00022931006,0.00018751348,0.00033903422,0.00038833148,0.00033733706,0.0006893037,0.00029109797],"study_design_candidate":"bench_or_experimental","study_design_consensus":"bench_or_experimental","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004936486,0.00023636145,0.021988407,0.0003465777,0.00008860301,0.00017305046,0.00037444656,0.0017863191,0.8960121,0.00404518,0.00034066543,0.074114546],"study_design_scores_gemma":[0.000028382477,0.0022335846,0.63753617,0.00016424927,0.00019974986,0.0021380174,0.00027681183,0.0044449545,0.34087333,0.0047740596,0.007271366,0.000059357208],"about_ca_topic_score_codex":0.00033832953,"about_ca_topic_score_gemma":0.00053620606,"teacher_disagreement_score":0.0018113393,"about_ca_system_score_codex":0.0003795589,"about_ca_system_score_gemma":0.0002818083,"threshold_uncertainty_score":0.006059468},"labels":[],"label_agreement":null},{"id":"W6999483925","doi":"","title":"The critical success factors of customer relationship management (CRM) technological initiatives","year":2001,"lang":"en","type":"dissertation","venue":"Spectrum Research Repository (Concordia University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Critical success factor; Customer relationship management; Enterprise relationship management; Competitive advantage; Empirical research; Service (business); Technological change; Customer intelligence; Information technology","score_opus":0.05388255982340756,"score_gpt":0.3169033190537611,"score_spread":0.26302075923035356,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6999483925","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9883221,0.00026681356,0.000754329,0.0003982159,0.000008049768,0.000081183636,0.000076755525,0.000010127628,0.010082451],"genre_scores_gemma":[0.9989312,0.00016881165,0.000564847,0.000020821306,0.0000040210757,0.000023260985,0.00004601685,0.000001836336,0.00023913318],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9972193,0.00047539876,0.00023088862,0.00015851621,0.0014396916,0.0004761329],"domain_scores_gemma":[0.9629762,0.019132681,0.0074199545,0.0007370639,0.005925028,0.0038090055],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024708374,0.00037263698,0.0002738159,0.003523216,0.0013896022,0.0022123547,0.00036084262,0.0005084412,0.0024041736],"category_scores_gemma":[0.018565986,0.00022524553,0.00038277436,0.0029015103,0.0017807063,0.0010534563,0.0011627012,0.00096511294,0.00025843678],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000064727734,0.00018958955,0.9454259,0.0001291959,0.000063410684,0.00020574433,0.00327421,0.00037386874,0.0007681944,0.0031873283,0.000639536,0.045678314],"study_design_scores_gemma":[0.0000055002715,0.00011168408,0.9913487,0.00009018337,0.000029149121,0.0001261814,0.0047865347,0.0005837249,0.0003710857,0.00078635523,0.0017456597,0.00001537745],"about_ca_topic_score_codex":0.018867569,"about_ca_topic_score_gemma":0.02265056,"teacher_disagreement_score":0.018867569,"about_ca_system_score_codex":0.0023072427,"about_ca_system_score_gemma":0.0063798665,"threshold_uncertainty_score":0.03751552},"labels":[],"label_agreement":null},{"id":"W6999636761","doi":"","title":"Customer Satisfaction Index of Singapore 2011: Full Year Overview","year":2012,"lang":"en","type":"report","venue":"Institutional Knowledge (InK) - Institutional Knowledge at Singapore Management University (Singapore Management University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Index (typography); Quarter (Canadian coin); Population; Quality (philosophy); Benchmark (surveying); Service quality; Voice of the customer","score_opus":0.058052044275085604,"score_gpt":0.2561974054066239,"score_spread":0.1981453611315383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W6999636761","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5394868,0.011156743,0.0036290272,0.0022154518,0.00068385113,0.00077602075,0.33299735,0.001033617,0.10802116],"genre_scores_gemma":[0.6196215,0.005412919,0.0036547903,0.0005446164,0.00028920718,0.00072515523,0.3105369,0.00020729922,0.05900755],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998237,0.000223094,0.00022884936,0.0001463241,0.0010007813,0.00016387882],"domain_scores_gemma":[0.99529594,0.0003012693,0.00063500257,0.00016905897,0.0032249137,0.00037382278],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002107252,0.0008345553,0.0009626522,0.0039468273,0.000365674,0.00120287,0.00070920325,0.00045775643,0.003019653],"category_scores_gemma":[0.002164146,0.00028873523,0.0008958414,0.008167718,0.0001725681,0.0009812196,0.0007630054,0.00088532816,0.0033676687],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0011685087,0.0006507782,0.5269392,0.00088487094,0.00040552623,0.00030630463,0.00047839616,0.0024724924,0.0019820991,0.0010772983,0.2208289,0.24280556],"study_design_scores_gemma":[0.0000147163255,0.00033268082,0.9210794,0.00007963935,0.00008126782,0.00020783086,0.00020656071,0.0014007848,0.0015379837,0.00007207116,0.07493254,0.000054546952],"about_ca_topic_score_codex":0.022778397,"about_ca_topic_score_gemma":0.028061233,"teacher_disagreement_score":0.022778397,"about_ca_system_score_codex":0.0017114182,"about_ca_system_score_gemma":0.0011937523,"threshold_uncertainty_score":0.045291603},"labels":[],"label_agreement":null},{"id":"W7000494863","doi":"","title":"Fit or signal: A consumer's evaluation of brand alliance","year":2009,"lang":"en","type":"dissertation","venue":"The Atrium (University of Guelph)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Alliance; Preference; Quality (philosophy); Brand extension; Function (biology); Brand awareness; Extension (predicate logic)","score_opus":0.05134074898169195,"score_gpt":0.27515908745562134,"score_spread":0.2238183384739294,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7000494863","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.988122,0.000052884192,0.002209157,0.00013523642,0.00001065399,0.00007498682,0.0000632679,0.000023906117,0.009307903],"genre_scores_gemma":[0.9977552,0.00003400244,0.0015571603,0.00003815268,0.000005549496,0.000030281702,0.000062523715,0.000005931406,0.0005112216],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9977457,0.0010014343,0.00015668279,0.0001234514,0.0008655804,0.00010725071],"domain_scores_gemma":[0.9882088,0.0058779307,0.0024000844,0.00082786486,0.0021184236,0.0005668214],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0046938476,0.0002528259,0.00027040052,0.0015860104,0.00046925063,0.002062563,0.00032028116,0.0008726236,0.003694594],"category_scores_gemma":[0.020287637,0.00017375029,0.00067386933,0.0008367435,0.0011856778,0.0018211468,0.0012801053,0.0008873288,0.00026196992],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0024700235,0.00093093334,0.8701776,0.00032686035,0.00037258756,0.00035333555,0.026349602,0.0017089606,0.012135595,0.009589582,0.0013206454,0.07426423],"study_design_scores_gemma":[0.00007235607,0.002311141,0.95853317,0.00007582482,0.00018547494,0.0003926742,0.020928297,0.008642566,0.0026069735,0.0037768646,0.0023483187,0.00012641912],"about_ca_topic_score_codex":0.00160941,"about_ca_topic_score_gemma":0.002414949,"teacher_disagreement_score":0.0046938476,"about_ca_system_score_codex":0.00078315777,"about_ca_system_score_gemma":0.00031153907,"threshold_uncertainty_score":0.024823725},"labels":[],"label_agreement":null},{"id":"W7017809073","doi":"","title":"Caractéristiques d'une prestation de service de luxe dans les hôtels cinq étoiles au Québec","year":2020,"lang":"fr","type":"other","venue":"Archipelago (University of Quebec in Montreal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Free access; Service catalog; Advice (programming)","score_opus":0.01792374846751304,"score_gpt":0.21747731688307423,"score_spread":0.19955356841556118,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7017809073","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9352324,0.0005022931,0.0019239745,0.0010370283,0.000051848103,0.000041569678,0.00054574484,0.00005015198,0.060615018],"genre_scores_gemma":[0.9766593,0.0002652863,0.000669905,0.000087329594,0.0000066314715,0.000014881816,0.00025457187,0.000022521053,0.022019556],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.99926585,0.00009127427,0.000017725537,0.000086371096,0.00020237533,0.0003363679],"domain_scores_gemma":[0.99857867,0.00016842343,0.000113951,0.000032708154,0.0008068801,0.0002994003],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005667871,0.00038390266,0.00030838538,0.0009676191,0.0043192934,0.0033778404,0.00068975455,0.0006102534,0.024213687],"category_scores_gemma":[0.0014927201,0.00021027529,0.0003635856,0.0016495192,0.0016748586,0.0008639819,0.0013238739,0.000768951,0.0016819976],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0013941104,0.00027157806,0.5647931,0.0013084229,0.00017085746,0.0036296428,0.18777804,0.0056164544,0.028244305,0.041154943,0.034449354,0.13118915],"study_design_scores_gemma":[0.0000083662135,0.000079445046,0.7859247,0.0001839481,0.000032801472,0.00028311354,0.16682248,0.0023975505,0.0012226492,0.0008294394,0.042143956,0.00007164596],"about_ca_topic_score_codex":0.8610083,"about_ca_topic_score_gemma":0.92925346,"teacher_disagreement_score":0.13899171,"about_ca_system_score_codex":0.010679113,"about_ca_system_score_gemma":0.0071229697,"threshold_uncertainty_score":0.27962047},"labels":[],"label_agreement":null},{"id":"W7017823657","doi":"","title":"Choice Hotels International Reports Third Quarter Financial Results","year":2017,"lang":"en","type":"other","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Revenue; Earnings; Hospitality industry","score_opus":0.02354457404634117,"score_gpt":0.2709416704184707,"score_spread":0.24739709637212956,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7017823657","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0071797497,0.0016071289,0.0006187047,0.0031186324,0.0021634917,0.00017783299,0.115024045,0.0011138937,0.86899644],"genre_scores_gemma":[0.013566735,0.0011262911,0.00057531573,0.00030330603,0.00033107153,0.000097515374,0.05661802,0.0007586177,0.9266232],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99782205,0.00010297082,0.00007798625,0.00011943981,0.001557451,0.00032011583],"domain_scores_gemma":[0.9930829,0.000500238,0.00024095608,0.00053233525,0.0043791947,0.0012644819],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0022862756,0.0009991394,0.0005462556,0.00486739,0.0013586676,0.0066488273,0.0009028797,0.00087081577,0.34219384],"category_scores_gemma":[0.0057658637,0.0003606203,0.0006890003,0.0054502827,0.0004667159,0.0017803719,0.0013408068,0.0018772224,0.19837126],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00009149942,0.00010347015,0.0014857354,0.000054733177,0.0000056323674,0.000015526733,0.000018611727,0.000084725354,0.00007688515,0.0025946798,0.97312254,0.022346132],"study_design_scores_gemma":[0.00004581203,0.000040782215,0.021094732,0.00009919766,0.0000105491035,0.000025425,0.0001823731,0.00044879207,0.00067600753,0.0012616429,0.9760893,0.00002543943],"about_ca_topic_score_codex":0.06598291,"about_ca_topic_score_gemma":0.09190322,"teacher_disagreement_score":0.34219384,"about_ca_system_score_codex":0.0033173473,"about_ca_system_score_gemma":0.0060108537,"threshold_uncertainty_score":0.93828064},"labels":[],"label_agreement":null},{"id":"W7018117306","doi":"","title":"Cushioning the Blow Justifying a Price Increase in a Subscription Business Context","year":2024,"lang":"en","type":"article","venue":"Scholarship@Western (Western University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Attrition; Liberian dollar; Concreteness; Context (archaeology); Cushioning; Offset (computer science); Incentive; Purchasing","score_opus":0.0985525060891857,"score_gpt":0.2999750774338828,"score_spread":0.2014225713446971,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7018117306","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98121935,0.000110924986,0.0012561306,0.0014486668,0.000027989608,0.000059288315,0.000025281708,0.000015573616,0.015836846],"genre_scores_gemma":[0.99820673,0.00005870594,0.0007659828,0.0002630448,0.0000179194,0.0000135555865,0.000011716535,0.0000049396217,0.0006573528],"study_design_codex":"observational","study_design_gemma":"not_applicable","domain_scores_codex":[0.9944271,0.0027046592,0.00020767939,0.00023767045,0.0019050072,0.0005178284],"domain_scores_gemma":[0.95896995,0.028013527,0.006860226,0.0019704415,0.0029877916,0.0011980328],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0063702855,0.0001512688,0.00035260228,0.0006922177,0.0026847648,0.003917204,0.0007294863,0.0013239029,0.006393329],"category_scores_gemma":[0.04436538,0.00017634181,0.00031941457,0.00079802884,0.0023904354,0.0018819869,0.0017311804,0.0020960255,0.00033955288],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0022999696,0.0041572624,0.6114366,0.00069460983,0.00024163164,0.0012912307,0.03964053,0.0019203674,0.014744855,0.05836271,0.00614417,0.25906602],"study_design_scores_gemma":[0.00023715687,0.0017942997,0.8463327,0.00036000722,0.0002738626,0.0006159685,0.08236781,0.00835388,0.005263254,0.026420794,0.027813759,0.00016647842],"about_ca_topic_score_codex":0.0097569525,"about_ca_topic_score_gemma":0.021319862,"teacher_disagreement_score":0.0097569525,"about_ca_system_score_codex":0.0028014998,"about_ca_system_score_gemma":0.0035236045,"threshold_uncertainty_score":0.033689737},"labels":[],"label_agreement":null},{"id":"W7022234058","doi":"","title":"","year":2021,"lang":"fr","type":"other","venue":"Directory of Open access Books (OAPEN Foundation)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Social life; Nationality; Field (mathematics)","score_opus":0.10520269904494646,"score_gpt":0.3835302096016288,"score_spread":0.27832751055668237,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7022234058","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00966687,0.0072420198,0.0067212144,0.06545971,0.0077006286,0.00022219779,0.0012792088,0.00020109286,0.9015071],"genre_scores_gemma":[0.1042752,0.00648196,0.0067728693,0.034194954,0.0022198847,0.00043008605,0.001228367,0.00018604318,0.8442106],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9966869,0.0007393877,0.00012648456,0.0007417438,0.0011928955,0.00051257474],"domain_scores_gemma":[0.9951965,0.001101802,0.000298186,0.0007546657,0.0019918473,0.00065704255],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0029236278,0.0005374083,0.00049617,0.0011044593,0.0054719704,0.008769346,0.0019566873,0.0040868158,0.098093525],"category_scores_gemma":[0.008717699,0.00024354125,0.00052820065,0.0015833827,0.0031693082,0.00469336,0.005439564,0.003303493,0.029489437],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008386756,0.000090812966,0.0043063513,0.0003604673,0.000016821412,0.00032745543,0.0066353916,0.00017248926,0.000530386,0.6013866,0.2882471,0.09784215],"study_design_scores_gemma":[0.000007189777,0.000017439572,0.0018096443,0.00022130417,0.0000077879085,0.00015279508,0.0035130586,0.00006476918,0.00023143076,0.018643672,0.9753209,0.00001008838],"about_ca_topic_score_codex":0.020071043,"about_ca_topic_score_gemma":0.034458697,"teacher_disagreement_score":0.9019065,"about_ca_system_score_codex":0.004156692,"about_ca_system_score_gemma":0.010004267,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W7024011806","doi":"","title":"Professional Referral Lead Generation","year":2016,"lang":"en","type":"article","venue":"Scholarship at UWindsor (University of Windsor)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Referral; Service (business); Interview; Revenue; Scope (computer science); Professional development; Rural area","score_opus":0.05630733370157218,"score_gpt":0.2486191543508499,"score_spread":0.19231182064927774,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7024011806","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.70006317,0.000961555,0.06539261,0.0065119173,0.00036000245,0.0016029394,0.00018006467,0.000993947,0.22393376],"genre_scores_gemma":[0.9403347,0.0004477229,0.016060907,0.0010215165,0.000091241745,0.00033513698,0.0001557635,0.00010748261,0.04144558],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99528056,0.0021524706,0.00013810022,0.00052236614,0.00092696975,0.0009794832],"domain_scores_gemma":[0.98409545,0.005002049,0.0018096355,0.0014354864,0.0029451656,0.004712164],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0045253974,0.0005364359,0.00028221507,0.0019071782,0.0047249664,0.0040850868,0.0015388575,0.0014122098,0.03409836],"category_scores_gemma":[0.016411236,0.00034367808,0.0004717368,0.0012919571,0.0011324309,0.0027178067,0.0046745287,0.0013227654,0.0068791113],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005585235,0.0027232636,0.10544535,0.00042908103,0.000042501837,0.0042437804,0.061832294,0.0016271928,0.003929938,0.06565923,0.0296629,0.7238459],"study_design_scores_gemma":[0.00064858975,0.0038090209,0.07323804,0.0010270135,0.00019532561,0.011997742,0.22844283,0.027245447,0.0075770896,0.109960385,0.5356161,0.00024246085],"about_ca_topic_score_codex":0.0031095447,"about_ca_topic_score_gemma":0.0085318815,"teacher_disagreement_score":0.03409836,"about_ca_system_score_codex":0.0031380593,"about_ca_system_score_gemma":0.005882114,"threshold_uncertainty_score":0.114070356},"labels":[],"label_agreement":null},{"id":"W7027896766","doi":"","title":"Doing the right thing: the effect of image and performance on consumer trust and loyalty","year":2011,"lang":"en","type":"dissertation","venue":"Mspace (University of Manitoba)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Loyalty; Affect (linguistics); Value (mathematics); Focus (optics); Consumer behaviour; Brand loyalty","score_opus":0.009253782506716254,"score_gpt":0.19676635863825545,"score_spread":0.1875125761315392,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7027896766","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9903016,0.00012615467,0.00012736318,0.00034961634,0.000009273466,0.000009549196,0.000023256287,0.0000022242696,0.009050915],"genre_scores_gemma":[0.99888736,0.00006118876,0.000073361975,0.000057554473,0.0000066634816,0.0000047730787,0.000015540767,0.0000022317229,0.0008912643],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99862385,0.00062577764,0.000046922803,0.0000990533,0.0003434162,0.00026101698],"domain_scores_gemma":[0.98582596,0.0075690844,0.002847234,0.00057215546,0.0010954514,0.0020900932],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018600543,0.00017252023,0.00024952355,0.0004161022,0.00061314454,0.0024628642,0.00025580564,0.0005621253,0.0062698424],"category_scores_gemma":[0.012042257,0.00014194133,0.00034570825,0.00040529936,0.0011806019,0.0010487075,0.00092777953,0.0014413471,0.0005680635],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0024115953,0.003919443,0.9262647,0.00010787466,0.0003471424,0.00021381908,0.00582155,0.0005466749,0.0035432964,0.006799892,0.00081185444,0.049212173],"study_design_scores_gemma":[0.00003527111,0.000957799,0.99078065,0.00004998571,0.00014087257,0.00008690046,0.0039112596,0.000826318,0.0011451662,0.001212732,0.0008306133,0.000022370114],"about_ca_topic_score_codex":0.005609119,"about_ca_topic_score_gemma":0.005996216,"teacher_disagreement_score":0.0062698424,"about_ca_system_score_codex":0.0011033004,"about_ca_system_score_gemma":0.0011107256,"threshold_uncertainty_score":0.020974696},"labels":[],"label_agreement":null},{"id":"W7030705232","doi":"","title":"\\n Les Films d’Aurélie Maurice Elia Longueuil (Brossard) : Humanitas, 2004 221 pages","year":2005,"lang":"fr","type":"article","venue":"Érudit (Université de Montréal)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Theme (computing); Subject (documents); Interpretation (philosophy); Natural (archaeology)","score_opus":0.015146986575861806,"score_gpt":0.19142865467564527,"score_spread":0.17628166809978346,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7030705232","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0026335695,0.25012535,0.00088238186,0.16343558,0.05076659,0.000024364295,0.00032577125,0.00023610056,0.53157026],"genre_scores_gemma":[0.011971112,0.02796854,0.00032787945,0.00842743,0.007250944,0.00002242647,0.00009219517,0.00016551712,0.9437739],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99957067,0.0001537857,0.0000115432695,0.00005198597,0.0001252196,0.00008672955],"domain_scores_gemma":[0.9994135,0.00025256223,0.000034795583,0.0000351407,0.00017096077,0.00009305328],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007037219,0.00093427906,0.0005705829,0.0010914131,0.0056828214,0.006222256,0.0006709449,0.0021573468,0.09002582],"category_scores_gemma":[0.0016618669,0.00041121824,0.000373863,0.0014949163,0.001968507,0.0026622,0.0021960938,0.0034201108,0.017793143],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000011063344,0.000008792155,0.0000750085,0.000046755813,0.0000029780533,0.000034474655,0.00080890465,0.000016443557,0.00006087283,0.009157335,0.9738981,0.015879361],"study_design_scores_gemma":[0.0000013107865,0.0000014757977,0.0003018795,0.00007159853,0.0000015460388,0.000023544719,0.00059913116,0.000007181418,0.000023568733,0.00045734504,0.9985092,0.0000021890498],"about_ca_topic_score_codex":0.06234839,"about_ca_topic_score_gemma":0.15978883,"teacher_disagreement_score":0.09002582,"about_ca_system_score_codex":0.0031658572,"about_ca_system_score_gemma":0.0018697608,"threshold_uncertainty_score":0.30116636},"labels":[],"label_agreement":null},{"id":"W7031826534","doi":"","title":"Quebec","year":2002,"lang":"en","type":"article","venue":"Digital Commons - University of South Florida (University of South Florida)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Nucleofection; Gestational period; TSG101; Dysgeusia; Liquation; Diafiltration; Emperipolesis; Triacetin; Durvalumab","score_opus":0.027170747568918976,"score_gpt":0.17624577977148115,"score_spread":0.14907503220256219,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7031826534","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.004798483,0.0051328093,0.0010528873,0.0016955094,0.0006944111,0.000104857885,0.016096836,0.00058431824,0.96984005],"genre_scores_gemma":[0.01085853,0.0010765683,0.00065123505,0.00031556588,0.000026516798,0.000028291879,0.0025631299,0.00012917285,0.9843509],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99942636,0.000054320604,0.000020773063,0.00015624361,0.00021333253,0.00012893278],"domain_scores_gemma":[0.99935716,0.00008725421,0.00003980292,0.000059799324,0.00038007266,0.000075925775],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00029470667,0.0012044837,0.0007793531,0.0015159206,0.0038407848,0.004141212,0.001027475,0.0011119049,0.6184013],"category_scores_gemma":[0.001035691,0.00043548798,0.00052641385,0.0026468853,0.0006278136,0.0009206889,0.000744502,0.001469692,0.1696234],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002791301,0.0002047329,0.0059866165,0.00063168776,0.000105102015,0.0010774132,0.00044923267,0.0015502607,0.0019006722,0.052444838,0.65250003,0.28287038],"study_design_scores_gemma":[0.000034881217,0.000015734586,0.0045193364,0.0001222055,0.000011762047,0.00015178307,0.00020435789,0.00035429772,0.00034544035,0.00082503975,0.9934007,0.000014432148],"about_ca_topic_score_codex":0.8348677,"about_ca_topic_score_gemma":0.89668,"teacher_disagreement_score":0.6184013,"about_ca_system_score_codex":0.009033264,"about_ca_system_score_gemma":0.008497074,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W7034326298","doi":"","title":"Thierry Nootens, patrimoine et droit civil. Les femmes mariées de la bourgeoisie québécoise en procès, 1900-1930, Montréal & Kingston : McGill-Queen’s University Press, 2018, 262 p.: Montréal &amp; Kingston : McGill-Queen’s University Press, 2018, 262 p.","year":2020,"lang":"fr","type":"article","venue":"HAL (Le Centre pour la Communication Scientifique Directe)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Bourgeoisie; Subject (documents); Government (linguistics); Order (exchange)","score_opus":0.014056724752718896,"score_gpt":0.20667701811087927,"score_spread":0.19262029335816036,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7034326298","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.009710899,0.712543,0.00047066013,0.15741988,0.009056012,0.00002692664,0.0008883056,0.00004235836,0.10984194],"genre_scores_gemma":[0.21957274,0.35040623,0.000966654,0.014161072,0.002821696,0.00006326489,0.00044304194,0.00014746202,0.41141787],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9993303,0.0001910999,0.000021517058,0.000109476656,0.00019370375,0.0001539428],"domain_scores_gemma":[0.9992797,0.00021364508,0.00006136744,0.000023346209,0.0002627839,0.00015921255],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009275383,0.00079206686,0.000466235,0.0010610017,0.005563379,0.0026150146,0.0007592765,0.0019236578,0.017099328],"category_scores_gemma":[0.0022464176,0.00045459167,0.00015912327,0.0021364,0.00590355,0.0028182757,0.0009609433,0.0029178497,0.001905557],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000047151538,0.000019722758,0.0026090003,0.00031335364,0.000012314498,0.00031369642,0.052011013,0.000104267034,0.00031385815,0.065378085,0.7805564,0.098321214],"study_design_scores_gemma":[0.000003752048,0.0000053614967,0.008503914,0.00041021864,0.0000031362276,0.000104293125,0.010560606,0.000024432808,0.00007349739,0.0021496287,0.978147,0.0000141734035],"about_ca_topic_score_codex":0.8856955,"about_ca_topic_score_gemma":0.94469756,"teacher_disagreement_score":0.11430448,"about_ca_system_score_codex":0.012633322,"about_ca_system_score_gemma":0.014898082,"threshold_uncertainty_score":0.22995526},"labels":[],"label_agreement":null},{"id":"W7036090568","doi":"","title":"Algorithmes de gÃ©nÃ©ration de musique pour application dans les jeux vidÃ©o","year":2008,"lang":"fr","type":"other","venue":"Library and Archives Canada (Government of Canada)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Context (archaeology); Serious game; Historical thinking","score_opus":0.005233254448487493,"score_gpt":0.1555403118837554,"score_spread":0.1503070574352679,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7036090568","genre_codex":"methods","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":"methods","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.013380671,0.00057317066,0.96485984,0.00037338742,0.00025452417,0.00014535389,0.000113776754,0.0021792473,0.018120084],"genre_scores_gemma":[0.09954019,0.0007999903,0.84407765,0.00036840374,0.00009386168,0.0003795584,0.00056675327,0.0013654627,0.052808143],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9992306,0.00011531053,0.000046728146,0.00023966565,0.00026208727,0.000105595536],"domain_scores_gemma":[0.99944645,0.00019754322,0.00003328748,0.00011058135,0.00016022794,0.000051883926],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008156007,0.0014737766,0.0009572962,0.0008970453,0.0012794647,0.0020793115,0.0018436919,0.001595505,0.029608242],"category_scores_gemma":[0.0023076301,0.00061428366,0.0021600495,0.0006460626,0.0011870288,0.0016732655,0.0027228894,0.0022351195,0.007461424],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004012135,0.0001874949,0.0021391127,0.0009123077,0.00013954514,0.00039879078,0.00093527767,0.12561701,0.052782428,0.14518823,0.012385891,0.65891266],"study_design_scores_gemma":[0.00013058286,0.00037530673,0.0017835553,0.00027736212,0.000103640676,0.00049448444,0.0005482181,0.7301595,0.032671183,0.09002634,0.1433423,0.000087551714],"about_ca_topic_score_codex":0.005434876,"about_ca_topic_score_gemma":0.009001808,"teacher_disagreement_score":0.029608242,"about_ca_system_score_codex":0.001392691,"about_ca_system_score_gemma":0.0014482057,"threshold_uncertainty_score":0.09904945},"labels":[],"label_agreement":null},{"id":"W7039800841","doi":"","title":"Neutron Diffraction in Applied Mechanics","year":2007,"lang":"en","type":"article","venue":"NPARC","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"","score_opus":0.01932378876547355,"score_gpt":0.24389646241230065,"score_spread":0.2245726736468271,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7039800841","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.030641865,0.06957264,0.105777524,0.050650395,0.12548569,0.00036534932,0.012065701,0.0024309626,0.6030099],"genre_scores_gemma":[0.22011815,0.04652579,0.06814438,0.0061424,0.0061394307,0.0005913894,0.01666379,0.0012552486,0.6344194],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9988856,0.00026577388,0.000074854455,0.00014780754,0.0005444684,0.000081571445],"domain_scores_gemma":[0.9987785,0.00023301021,0.000042327127,0.00038828835,0.0004913375,0.00006658586],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015946734,0.0005891717,0.0017495455,0.001959551,0.0017086798,0.0013741938,0.0011117444,0.0016274893,0.059032243],"category_scores_gemma":[0.0026808658,0.0006128271,0.00043000068,0.0027567428,0.0008662439,0.001529873,0.0013770171,0.0023546764,0.012432137],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005850423,0.00008569506,0.0006127928,0.0014444351,0.00007547547,0.00017090153,0.00023129613,0.0021673553,0.018284269,0.15279587,0.68514425,0.13840257],"study_design_scores_gemma":[0.00013118522,0.00008724787,0.0017026317,0.0003537933,0.000030431642,0.00034119887,0.00012930135,0.005374069,0.0219506,0.036600657,0.93324876,0.000050166072],"about_ca_topic_score_codex":0.002072333,"about_ca_topic_score_gemma":0.0023664786,"teacher_disagreement_score":0.059032243,"about_ca_system_score_codex":0.0013437273,"about_ca_system_score_gemma":0.0010763264,"threshold_uncertainty_score":0.19748253},"labels":[],"label_agreement":null},{"id":"W7043517088","doi":"","title":"Studying the customer relationship management (CRM) business-to-business (B2B) strategies between companies / Nazmie Niza Ibrahim","year":2003,"lang":"en","type":"other","venue":"UiTM Institutional Repositories (Universiti Teknologi MARA)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Customer relationship management; Enterprise relationship management; Customer intelligence; Information technology; Customer advocacy; Customer to customer","score_opus":0.04125128980593038,"score_gpt":0.2493011863302636,"score_spread":0.20804989652433323,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7043517088","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.85367113,0.0042041703,0.0012147207,0.0027426414,0.00004770691,0.000050208564,0.00024841476,0.000019186497,0.13780174],"genre_scores_gemma":[0.96955633,0.0034172377,0.0014226675,0.00029389482,0.000021017291,0.000047351452,0.00019153525,0.0000117126865,0.025038185],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99965394,0.00013233603,0.000018057139,0.0000334966,0.00011423385,0.000047884747],"domain_scores_gemma":[0.99906296,0.0004289327,0.00014328174,0.00003965963,0.00021997951,0.00010518125],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007850062,0.0002010423,0.0001290945,0.0008840241,0.00073788513,0.001212958,0.00017287377,0.00026217982,0.0049752067],"category_scores_gemma":[0.0018885785,0.00009007676,0.000059599362,0.0011674506,0.00022631977,0.001088626,0.00061570184,0.00033576824,0.00096348993],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013080615,0.0007913787,0.25851375,0.00049416145,0.000046183013,0.0006807301,0.042155053,0.0004141594,0.0027408565,0.018587181,0.029612267,0.6458335],"study_design_scores_gemma":[0.000018094568,0.00030176633,0.7036854,0.00046101672,0.0000633821,0.0014889049,0.1181839,0.001277519,0.006312497,0.0070945905,0.16108508,0.000027964545],"about_ca_topic_score_codex":0.005622084,"about_ca_topic_score_gemma":0.011209799,"teacher_disagreement_score":0.005622084,"about_ca_system_score_codex":0.0006705179,"about_ca_system_score_gemma":0.00062797853,"threshold_uncertainty_score":0.016643703},"labels":[],"label_agreement":null},{"id":"W7084095938","doi":"10.6084/m9.figshare.29955796.v1","title":"Additional file 5 of The ocular surface microbiome of rhesus macaques","year":2025,"lang":"en","type":"dataset","venue":"Figshare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Microbiome; Rhesus macaque; Isolation (microbiology); Immune system","score_opus":0.020093284070503297,"score_gpt":0.23004141660471483,"score_spread":0.20994813253421155,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7084095938","genre_codex":"dataset","genre_gemma":"dataset","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"dataset","genre_consensus":"dataset","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00014642619,0.000019894074,0.000036214205,0.000028863427,0.000009050012,0.000011623217,0.99943274,0.00005357373,0.0002616163],"genre_scores_gemma":[0.0021613105,0.00007635098,0.00066912145,0.00016380583,0.000021866183,0.00032167535,0.9940153,0.00010598899,0.0024645284],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99960655,0.000052771687,0.000044125038,0.00012907192,0.00006672303,0.00010076847],"domain_scores_gemma":[0.99652964,0.0018656573,0.0003356278,0.00042249006,0.00056737807,0.00027926458],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0007484947,0.0011219665,0.0010668326,0.0021968589,0.0008578872,0.0018754497,0.0014427003,0.0018991712,0.51809657],"category_scores_gemma":[0.008117665,0.00048310545,0.0010468529,0.0028059164,0.00029649824,0.00094702194,0.0013082032,0.0008847488,0.11820287],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020458428,0.00006705894,0.0049687913,0.0016236115,0.00008220787,0.000058070447,0.00006614874,0.00041215576,0.0002754863,0.0005152323,0.9860254,0.0057011847],"study_design_scores_gemma":[0.001318262,0.0001277389,0.05049543,0.0017239285,0.00022924403,0.0003586274,0.0003685419,0.00096966914,0.0006943464,0.0059488923,0.93765485,0.000110485664],"about_ca_topic_score_codex":0.02294355,"about_ca_topic_score_gemma":0.039011218,"teacher_disagreement_score":0.51809657,"about_ca_system_score_codex":0.000853525,"about_ca_system_score_gemma":0.0016155859,"threshold_uncertainty_score":0.68737674},"labels":[],"label_agreement":null},{"id":"W7096850563","doi":"","title":"Toronto","year":2005,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service quality; Service (business); Order (exchange); Quality (philosophy); Customer service","score_opus":0.020933911092987884,"score_gpt":0.2502209392721092,"score_spread":0.2292870281791213,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7096850563","genre_codex":"other","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":"other","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0038457878,0.009538085,0.0011458376,0.0043719537,0.0018880015,0.000060551367,0.0051721497,0.0005020974,0.9734755],"genre_scores_gemma":[0.012195881,0.0043917,0.0008506018,0.0005209295,0.0001226599,0.000023159875,0.0016871649,0.00015276484,0.9800551],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9993728,0.000047079153,0.000030893494,0.00018443681,0.00024561843,0.00011919576],"domain_scores_gemma":[0.9990557,0.00009715136,0.00006472101,0.000090594585,0.00045831723,0.00023359447],"candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.00030422525,0.0009316541,0.0005136739,0.0011108504,0.0035275696,0.0040713036,0.0008537621,0.0013978913,0.58759165],"category_scores_gemma":[0.0010455721,0.000420378,0.00039488493,0.0017235145,0.000659225,0.0012765153,0.0016531739,0.0013273123,0.23569469],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002837548,0.00009320236,0.004200808,0.00078831194,0.000033504824,0.001816295,0.0016540936,0.00068057433,0.0030728767,0.04609601,0.62508106,0.31619954],"study_design_scores_gemma":[0.000008896041,0.000012905256,0.0020911382,0.000108782086,0.000005139058,0.00018944379,0.00033611816,0.00009740233,0.0002816173,0.0010766464,0.9957819,0.000009907504],"about_ca_topic_score_codex":0.17342971,"about_ca_topic_score_gemma":0.36744845,"teacher_disagreement_score":0.41240835,"about_ca_system_score_codex":0.004295613,"about_ca_system_score_gemma":0.0049392977,"threshold_uncertainty_score":0},"labels":[],"label_agreement":null},{"id":"W7097517290","doi":"","title":"1 A BLUEPRINT FOR HELPING CUSTOMER INSIGHT PROFESSIONALS DRIVE BUSINESS GROWTH","year":2014,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Blueprint; Context (archaeology); Officer; Phrase; Customer advocacy; Weaving; Permission","score_opus":0.025621163176393884,"score_gpt":0.264232113530948,"score_spread":0.23861095035455412,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7097517290","genre_codex":"commentary","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.011368231,0.0034428672,0.013526242,0.85245854,0.0045570624,0.00025525104,0.000083475774,0.0011099724,0.1131984],"genre_scores_gemma":[0.45171097,0.01101083,0.09502872,0.23929954,0.0056809946,0.0009101549,0.00037399912,0.0010647946,0.19492005],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9791045,0.009030833,0.0006627814,0.0012738195,0.006231239,0.0036969357],"domain_scores_gemma":[0.9487415,0.0077409944,0.0022429095,0.0025060212,0.011208886,0.027559727],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.018774046,0.0011012554,0.0005714314,0.0030447547,0.010994287,0.03319619,0.0022199475,0.012814088,0.02076423],"category_scores_gemma":[0.023123397,0.0007444513,0.0006649455,0.0021428985,0.012314141,0.018369732,0.01857855,0.016852189,0.014475648],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007271765,0.00052585336,0.0040133307,0.00032792622,0.000023993367,0.00071481144,0.020978255,0.0002705318,0.00248789,0.20237444,0.55666476,0.21154544],"study_design_scores_gemma":[0.00003405122,0.00017665312,0.0021811826,0.00085897685,0.000010650651,0.0004102266,0.029399097,0.00046667948,0.00082479435,0.08809798,0.8774656,0.00007417424],"about_ca_topic_score_codex":0.0025813633,"about_ca_topic_score_gemma":0.0057056504,"teacher_disagreement_score":0.03319619,"about_ca_system_score_codex":0.0059783007,"about_ca_system_score_gemma":0.040073216,"threshold_uncertainty_score":0.09928787},"labels":[],"label_agreement":null},{"id":"W7098990540","doi":"","title":"Copyright © Canadian Academy of Oriental and Occidental Culture Philosophical Inclusion in the Measurement Problem in Quantum Theory","year":2013,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Inclusion (mineral); Field (mathematics); Government (linguistics); Interpretation (philosophy)","score_opus":0.028923486101855016,"score_gpt":0.2472517973129356,"score_spread":0.21832831121108057,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7098990540","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0082013905,0.0055627916,0.0026591443,0.054000184,0.0033251974,0.000031602594,0.0007228324,0.00013356985,0.9253633],"genre_scores_gemma":[0.4632367,0.016002722,0.009618756,0.011083011,0.0013213475,0.0001226069,0.0009423983,0.00028093834,0.49739143],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99864954,0.00026924885,0.000106443236,0.00020864197,0.00052721775,0.0002388611],"domain_scores_gemma":[0.99662113,0.0010213786,0.00011973579,0.000538875,0.0013996176,0.0002992189],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019448004,0.00033222116,0.0007693593,0.0014653507,0.0072994772,0.011054912,0.0010088077,0.0018218758,0.099612966],"category_scores_gemma":[0.0061130077,0.00033640538,0.00042118004,0.0037074164,0.014414289,0.0030209236,0.0021418252,0.002065133,0.0073615005],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000025158639,0.000015046496,0.0010000652,0.00010906093,0.000010022793,0.00008631857,0.0019644937,0.0001518188,0.0001309188,0.8156938,0.14487067,0.035942562],"study_design_scores_gemma":[0.000018934525,0.000007941695,0.0052032345,0.000321985,0.000019231305,0.00010560538,0.003888877,0.00051908667,0.00016369575,0.13832344,0.8513898,0.00003814141],"about_ca_topic_score_codex":0.71579593,"about_ca_topic_score_gemma":0.6944351,"teacher_disagreement_score":0.71579593,"about_ca_system_score_codex":0.018123092,"about_ca_system_score_gemma":0.024362652,"threshold_uncertainty_score":0.5717556},"labels":[],"label_agreement":null},{"id":"W7099736926","doi":"","title":"Water Allocation and Water Security in Canada: Initiating a Policy Dialogue for the 21st Century","year":2007,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Water security; Water resources; Government (linguistics); Water supply; Water scarcity; Work (physics)","score_opus":0.019515842833395834,"score_gpt":0.24059949992780247,"score_spread":0.22108365709440664,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7099736926","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10099437,0.015783912,0.0015314007,0.7741621,0.0010452718,0.00010790272,0.00077941315,0.00008619022,0.105509415],"genre_scores_gemma":[0.80162257,0.014932237,0.003894015,0.11326061,0.0004977341,0.0000757222,0.00033025563,0.00008132,0.06530551],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99266523,0.00078600406,0.00015308273,0.00031109853,0.0024464652,0.0036380887],"domain_scores_gemma":[0.9874966,0.0026246954,0.00052921113,0.0001416405,0.005389147,0.0038186067],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0049005337,0.00039641984,0.0007853127,0.0023823844,0.016994985,0.014145847,0.0032682724,0.011297806,0.008554565],"category_scores_gemma":[0.013122698,0.0004988948,0.0008078142,0.0048528947,0.010418884,0.005192079,0.0043718033,0.0091834925,0.00024188713],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":true,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020174564,0.00019474652,0.02494108,0.00061813195,0.00011414173,0.0007853736,0.016008243,0.005502217,0.001013311,0.7038283,0.18126309,0.06552971],"study_design_scores_gemma":[0.00012003335,0.00009226749,0.07046162,0.0010983536,0.00013510394,0.00013357081,0.056466416,0.006503293,0.0011794497,0.10406454,0.759323,0.00042221491],"about_ca_topic_score_codex":0.9980414,"about_ca_topic_score_gemma":0.99902344,"teacher_disagreement_score":0.25940868,"about_ca_system_score_codex":0.25940868,"about_ca_system_score_gemma":0.58566636,"threshold_uncertainty_score":0.85898095},"labels":[],"label_agreement":null},{"id":"W7101941380","doi":"10.1016/j.annals.2025.104055","title":"Social mobility beliefs moderate customers' response to service failure","year":2025,"lang":"en","type":"article","venue":"Annals of Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Ted Rogers Centre for Heart Research","funders":"Social Sciences and Humanities Research Council; Social Sciences and Humanities Research Council of Canada","keywords":"Attribution; Blame; Locus of control; Socioeconomic status; Social mobility; Service (business); Hospitality","score_opus":0.130282879003618,"score_gpt":0.4191640231313332,"score_spread":0.2888811441277152,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7101941380","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9989355,0.000024207779,0.00004553848,0.00007392055,0.000002465045,0.0000040612626,0.000007708223,0.0000016233056,0.0009048737],"genre_scores_gemma":[0.99978334,0.000014473617,0.00002299683,0.000014180061,0.0000018229268,0.0000020701273,0.000009387467,6.774975e-7,0.00015114209],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99901605,0.00039825082,0.000063316395,0.000056795212,0.0002300136,0.00023552976],"domain_scores_gemma":[0.9930971,0.0024075087,0.0024940623,0.0003240014,0.000573404,0.0011040242],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016215737,0.00030053497,0.00022015227,0.000673835,0.0007987916,0.0017607881,0.00031111552,0.00066040433,0.0051183407],"category_scores_gemma":[0.010416048,0.00016187146,0.00039115796,0.00041602226,0.00090479106,0.0006573864,0.001304088,0.0011251036,0.00034640994],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017149841,0.000444607,0.9795592,0.000026903701,0.00007677019,0.00012302895,0.009150452,0.00015029969,0.0005817002,0.00037384094,0.00021752785,0.009124119],"study_design_scores_gemma":[0.000007257785,0.0001688557,0.9826947,0.000020716716,0.000025176741,0.00006888004,0.015593495,0.0005325184,0.00014075857,0.00034939265,0.000381978,0.000016389069],"about_ca_topic_score_codex":0.0070065917,"about_ca_topic_score_gemma":0.0075458125,"teacher_disagreement_score":0.0070065917,"about_ca_system_score_codex":0.0007863857,"about_ca_system_score_gemma":0.0006276838,"threshold_uncertainty_score":0.017122567},"labels":[],"label_agreement":null},{"id":"W7102647494","doi":"10.1080/15022250.2025.2581311","title":"The psychology of dynamic pricing: how personality traits shape fairness perceptions and purchase intentions in tourism","year":2025,"lang":"en","type":"article","venue":"Scandinavian Journal of Hospitality and Tourism","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Big Five personality traits; Agreeableness; Openness to experience; Personality; Tourism; Perception; Neuroticism; Revenue management; Transparency (behavior)","score_opus":0.01394223895026526,"score_gpt":0.2797294281109351,"score_spread":0.26578718916066985,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7102647494","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99941313,0.000026739797,0.00006749139,0.000047353034,0.0000017467578,0.0000021233107,0.000007801021,4.7667794e-7,0.00043309553],"genre_scores_gemma":[0.9997787,0.000017960203,0.00004911491,0.000016844187,0.0000016225902,0.0000013457069,0.000009525312,4.681932e-7,0.00012440547],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9994555,0.00030741445,0.000024325036,0.00005763853,0.00009055283,0.00006456712],"domain_scores_gemma":[0.99667704,0.0013164751,0.0010256591,0.00024537672,0.00019907519,0.00053621945],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012430772,0.00014785143,0.00013342485,0.0004047818,0.0004805074,0.001065764,0.00012478752,0.00036594778,0.0017863001],"category_scores_gemma":[0.0042639016,0.00012559307,0.0002993234,0.00033564295,0.00067330216,0.000480923,0.00046412388,0.00060295867,0.00016968414],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00007969303,0.00018376068,0.99030745,0.0000098508835,0.000035144025,0.000053526594,0.002480302,0.000121703735,0.000560007,0.00014199411,0.000059283524,0.005967384],"study_design_scores_gemma":[0.0000013985181,0.000053512475,0.9984119,0.000004241932,0.000004554133,0.00003450866,0.0010223286,0.00023321743,0.000041799107,0.00011062145,0.00007821496,0.0000037340612],"about_ca_topic_score_codex":0.005816898,"about_ca_topic_score_gemma":0.009294158,"teacher_disagreement_score":0.005816898,"about_ca_system_score_codex":0.00034806033,"about_ca_system_score_gemma":0.00032760616,"threshold_uncertainty_score":0.0115661025},"labels":[],"label_agreement":null},{"id":"W7111785148","doi":"","title":"Factors influencing the inter- and intra-class mobility of Jobcentre Plus customers ::a case study approach","year":2008,"lang":"en","type":"article","venue":"Research Explorer (The University of Manchester)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Work (physics); Data collection; Quality (philosophy); Government (linguistics); Measure (data warehouse)","score_opus":0.14456305388182913,"score_gpt":0.2910982285163678,"score_spread":0.14653517463453866,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7111785148","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9808003,0.00071721326,0.0011780718,0.0035277267,0.000047516358,0.0003184825,0.00012293569,0.000011308857,0.0132765155],"genre_scores_gemma":[0.98967654,0.0011398761,0.002113592,0.00066566386,0.000035221896,0.00030112508,0.00009717169,0.0000097821285,0.0059610433],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99635315,0.0023565844,0.00009510639,0.00020680994,0.00031293105,0.00067530543],"domain_scores_gemma":[0.99552923,0.0029062245,0.00053900614,0.00014119531,0.0002704124,0.00061387394],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004011259,0.00044790594,0.0003428681,0.0017990634,0.010912729,0.0041215112,0.002152068,0.0030756693,0.0043562665],"category_scores_gemma":[0.005122611,0.000534004,0.00047076272,0.002497545,0.0031928837,0.0036542346,0.0034274813,0.0022422087,0.0005863696],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00022896595,0.0022751705,0.056625023,0.00032785477,0.000039442326,0.014617189,0.8693852,0.0002666086,0.00096580834,0.0114636645,0.008272819,0.03553219],"study_design_scores_gemma":[0.000022273029,0.00037727228,0.023610428,0.00021797251,0.000028301009,0.003159501,0.9558801,0.000586086,0.00048794178,0.0013028878,0.014282791,0.000044399458],"about_ca_topic_score_codex":0.017236557,"about_ca_topic_score_gemma":0.0337269,"teacher_disagreement_score":0.017236557,"about_ca_system_score_codex":0.004003722,"about_ca_system_score_gemma":0.0026365723,"threshold_uncertainty_score":0.034272492},"labels":[],"label_agreement":null},{"id":"W7115726185","doi":"10.1108/ijrdm-11-2024-0639","title":"Customer engagement in a retail setting: an examination of antecedents and outcomes","year":2025,"lang":"en","type":"article","venue":"International Journal of Retail & Distribution Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"St. Francis Xavier University","funders":"","keywords":"Clothing; Structural equation modeling; Customer engagement; Order (exchange); Retail sales; Test (biology); Survey data collection; Consumer behaviour","score_opus":0.023582909104906135,"score_gpt":0.29801859937778236,"score_spread":0.27443569027287623,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7115726185","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9970084,0.0001874235,0.0002534235,0.00018432783,0.0000069879966,0.000052905878,0.0001249918,0.00001110121,0.0021704892],"genre_scores_gemma":[0.99934226,0.00008650168,0.00020825575,0.000046282737,0.000004853135,0.000046226585,0.000099708785,0.000003072644,0.0001628764],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9966222,0.00132094,0.0002688022,0.00039662208,0.00081921974,0.00057223026],"domain_scores_gemma":[0.972516,0.012687531,0.0070042945,0.0013012887,0.0026829382,0.0038079438],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0034991428,0.00028667197,0.00059421285,0.0012512137,0.0013802206,0.0036278816,0.00072907377,0.0008693968,0.004448496],"category_scores_gemma":[0.01859642,0.00026940156,0.00063891977,0.002415721,0.0011098783,0.0019286859,0.0031322588,0.0019074869,0.0004731166],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015200432,0.0010289301,0.97602445,0.0001398849,0.000089351306,0.00015977705,0.0031001086,0.00018799317,0.00018342215,0.0005245129,0.00024116503,0.018168455],"study_design_scores_gemma":[0.000009557017,0.00044683315,0.988958,0.0000801996,0.000050944385,0.000120993194,0.008016252,0.0007896041,0.0002283243,0.00069263024,0.0005858261,0.000020807738],"about_ca_topic_score_codex":0.0047063865,"about_ca_topic_score_gemma":0.005506367,"teacher_disagreement_score":0.0047063865,"about_ca_system_score_codex":0.001353452,"about_ca_system_score_gemma":0.0015378417,"threshold_uncertainty_score":0.018505394},"labels":[],"label_agreement":null},{"id":"W7115814727","doi":"","title":"From enrolment to alumni: The marketing and management of university-student relations: A study of U.S. and Canadian best practices","year":2013,"lang":"","type":"dissertation","venue":"MacSphere (McMaster University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Relationship marketing; Best practice; Order (exchange); Customer relationship management; Component (thermodynamics); Work (physics); Key (lock); Database transaction","score_opus":0.024251586496009194,"score_gpt":0.24444728769171611,"score_spread":0.22019570119570692,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7115814727","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.977226,0.00073596166,0.00007580451,0.0052752886,0.000026142256,0.00007900152,0.00006418639,0.0000062603763,0.016511295],"genre_scores_gemma":[0.9920386,0.0012035079,0.00024704542,0.00088581,0.000008087254,0.00002574292,0.000044755503,0.0000073990072,0.005539136],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99430543,0.0012741425,0.000160452,0.0003181479,0.0020042704,0.0019376044],"domain_scores_gemma":[0.9891333,0.0024873149,0.001192636,0.00026551654,0.0028076693,0.004113668],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006608011,0.0003597977,0.0006082985,0.002738046,0.031702064,0.009830668,0.0024052763,0.0016884063,0.0028733762],"category_scores_gemma":[0.015327995,0.00050268084,0.00029727604,0.006407715,0.008144935,0.0025833922,0.003398285,0.0029913338,0.00027891932],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004245081,0.0003158465,0.06354453,0.00009033082,0.000009357919,0.00037436638,0.88312244,0.00005533462,0.00038187008,0.0049725543,0.0043939548,0.042697076],"study_design_scores_gemma":[0.0000067630795,0.00007688275,0.109958015,0.00014113676,0.000009725692,0.000056620956,0.8717877,0.000095614734,0.00012467646,0.00022111034,0.01749224,0.000029634666],"about_ca_topic_score_codex":0.9794831,"about_ca_topic_score_gemma":0.99366486,"teacher_disagreement_score":0.10360174,"about_ca_system_score_codex":0.10360174,"about_ca_system_score_gemma":0.17170618,"threshold_uncertainty_score":0.75168675},"labels":[],"label_agreement":null},{"id":"W7128242864","doi":"10.63564/jha.v15n1p1","title":"Measuring hospital food service quality: Adaptation and validation of the SERVQUAL–HF scale","year":2025,"lang":"","type":"article","venue":"Journal of Hospital Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Dependability; Service quality; Scale (ratio); Empathy; Service (business); Quality (philosophy); Generalizability theory; Adaptation (eye)","score_opus":0.04000161880971866,"score_gpt":0.26396375516468473,"score_spread":0.22396213635496606,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7128242864","genre_codex":"empirical","genre_gemma":"methods","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"methods","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9747789,0.00038552875,0.009989233,0.000830082,0.000069952155,0.0036078237,0.002194199,0.00008779825,0.008056525],"genre_scores_gemma":[0.9735969,0.0002948363,0.019936454,0.00035900317,0.000025953997,0.0018249168,0.002658678,0.000028695214,0.001274549],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99490887,0.0019096617,0.00078527234,0.00016059332,0.0018383069,0.00039732637],"domain_scores_gemma":[0.9930137,0.0013687748,0.0013535469,0.0004687748,0.0032623238,0.00053297455],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009993435,0.00025897002,0.00026828147,0.0011891582,0.000323887,0.0005281569,0.0004806066,0.00030194654,0.0021736058],"category_scores_gemma":[0.012472326,0.00013632163,0.000490569,0.0011075779,0.00037718297,0.0005360745,0.0010211505,0.00068704435,0.00047513636],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005444367,0.0012296797,0.75132954,0.0002713441,0.00011832025,0.00015904945,0.0017140056,0.0011792333,0.0027465837,0.00060472573,0.004680201,0.23542282],"study_design_scores_gemma":[0.00013166203,0.0021184692,0.98229915,0.00019353196,0.00004208962,0.00039549026,0.0018160613,0.0022380669,0.0021611485,0.0002574567,0.008313183,0.0000335918],"about_ca_topic_score_codex":0.004071901,"about_ca_topic_score_gemma":0.0054697855,"teacher_disagreement_score":0.009993435,"about_ca_system_score_codex":0.0011004825,"about_ca_system_score_gemma":0.002550198,"threshold_uncertainty_score":0.05285096},"labels":[],"label_agreement":null},{"id":"W7130926660","doi":"10.20849/ajsss.v5i4.850","title":"The Power of Customer Relationship Management – A New Marketing Trend for Hospitality in Globalization Context","year":2021,"lang":"","type":"article","venue":"Asian Journal of Social Science Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Hospitality; Customer relationship management; Hospitality industry; Scope (computer science); Globalization; Context (archaeology); Service (business); Hospitality management studies; Quarter (Canadian coin)","score_opus":0.03733744773711688,"score_gpt":0.32330077904189025,"score_spread":0.28596333130477336,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W7130926660","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10759428,0.32212666,0.012988425,0.20119138,0.004299295,0.00019353526,0.0002814092,0.00024766524,0.35107738],"genre_scores_gemma":[0.6995462,0.22266121,0.0087316185,0.022271564,0.0045764456,0.00011624401,0.00020699881,0.00012732665,0.04176239],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.99769336,0.0010479788,0.000071792914,0.00027419993,0.0007238757,0.0001887149],"domain_scores_gemma":[0.99590695,0.0019258887,0.000576736,0.00013871543,0.0010170098,0.0004346898],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024805712,0.00033307646,0.00031724796,0.0016908861,0.0016780524,0.008567621,0.0005889766,0.0014969142,0.0049157464],"category_scores_gemma":[0.0020986064,0.00018326416,0.0003104669,0.0033309513,0.003393271,0.008267425,0.0017591957,0.0025865913,0.0006606432],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00010379693,0.00013929386,0.013248504,0.004518948,0.00006830442,0.0024616658,0.04572794,0.0003188991,0.0027294296,0.2723702,0.0756077,0.58270526],"study_design_scores_gemma":[0.000008354939,0.00013581861,0.015075545,0.0022150974,0.00003104971,0.001995195,0.041973297,0.0006240641,0.0007318928,0.025098423,0.9120485,0.00006282127],"about_ca_topic_score_codex":0.0035164375,"about_ca_topic_score_gemma":0.0045871832,"teacher_disagreement_score":0.008567621,"about_ca_system_score_codex":0.0034358157,"about_ca_system_score_gemma":0.0033388995,"threshold_uncertainty_score":0.024928749},"labels":[],"label_agreement":null},{"id":"W777397924","doi":"","title":"Building Customer Loyalty: Ten Principles for Designing an Effective Customer Reward Program","year":2010,"lang":"en","type":"article","venue":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Killam Trusts","keywords":"Loyalty program; Competitor analysis; Loyalty; Marketing; Loyalty business model; Incentive; Business; Competition (biology); Hospitality industry; Key (lock); Hospitality; Best practice; Customer retention; Computer science; Service (business); Economics; Management; Tourism; Political science","score_opus":0.039828984780749976,"score_gpt":0.25431072922145864,"score_spread":0.21448174444070867,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W777397924","genre_codex":"methods","genre_gemma":"other","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"other","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.08512873,0.0013623331,0.70341414,0.04634788,0.0002603336,0.005070528,0.00012900136,0.0009163261,0.15737079],"genre_scores_gemma":[0.3243039,0.0010396057,0.6613562,0.0026919928,0.000059359045,0.0028414275,0.00006712746,0.000097618846,0.007542742],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9882682,0.006456537,0.0006591957,0.0004444764,0.003182779,0.0009888407],"domain_scores_gemma":[0.9879215,0.0054612183,0.0011757623,0.0008059331,0.0030092036,0.00162629],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.019154321,0.00084986445,0.00052189315,0.0019640995,0.003304454,0.006224176,0.0016565961,0.0029366687,0.0017413169],"category_scores_gemma":[0.014006018,0.00082657463,0.0007116341,0.00085755903,0.009986865,0.0039678896,0.0033593168,0.0040935576,0.0007127607],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013520986,0.0013204826,0.012133369,0.001065831,0.0000882636,0.0003213037,0.012507914,0.015633844,0.0038417226,0.6766916,0.017271882,0.25898865],"study_design_scores_gemma":[0.00031387218,0.0021814879,0.017538354,0.0024236361,0.00020684305,0.000625456,0.015381255,0.039288398,0.009682251,0.7325805,0.17945097,0.00032696364],"about_ca_topic_score_codex":0.0045622205,"about_ca_topic_score_gemma":0.008473116,"teacher_disagreement_score":0.019154321,"about_ca_system_score_codex":0.005346993,"about_ca_system_score_gemma":0.017626785,"threshold_uncertainty_score":0.10129899},"labels":[],"label_agreement":null},{"id":"W787107192","doi":"","title":"Can I Make A Suggestion? Your Library's Suggestion Box as an Assessment and Marketing Tool","year":2011,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Data collection; Qualitative property; Quality (philosophy); Focus group; Computer science; Data science; Knowledge management; World Wide Web; Marketing; Business; Sociology","score_opus":0.03267985133460139,"score_gpt":0.28155970129402597,"score_spread":0.24887984995942458,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W787107192","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.4394688,0.005546737,0.06903956,0.17771149,0.005451774,0.0053541264,0.0031194338,0.014809845,0.27949816],"genre_scores_gemma":[0.73825896,0.0036687,0.1876542,0.013378408,0.0013551769,0.003588891,0.00089228473,0.00091380446,0.050289564],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9593478,0.030565422,0.0020888324,0.0006069167,0.006466124,0.0009249133],"domain_scores_gemma":[0.7601999,0.18102412,0.0146513,0.0073804897,0.027442673,0.009301509],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.031120852,0.0007469697,0.00082004187,0.0049255434,0.003776149,0.008821013,0.0019130481,0.0027219262,0.021944068],"category_scores_gemma":[0.13301961,0.0005962893,0.0005299228,0.0044797533,0.0035327156,0.015006211,0.0030122818,0.0030601274,0.008959848],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009409572,0.0015078807,0.049533267,0.0023467666,0.000070534545,0.0010893242,0.07725021,0.00037965734,0.0040781,0.019176979,0.28582853,0.5577977],"study_design_scores_gemma":[0.0003175312,0.0018468158,0.06860482,0.004129074,0.00024209662,0.00162221,0.1902562,0.0041583003,0.0059321197,0.013056164,0.7087953,0.0010393126],"about_ca_topic_score_codex":0.0037263418,"about_ca_topic_score_gemma":0.007812573,"teacher_disagreement_score":0.031120852,"about_ca_system_score_codex":0.0033062256,"about_ca_system_score_gemma":0.006529938,"threshold_uncertainty_score":0.16458476},"labels":[],"label_agreement":null},{"id":"W790617047","doi":"10.1079/9781845930127.0237","title":"The role of research in improving tourism and hospitality services: measuring service quality.","year":2006,"lang":"en","type":"book-chapter","venue":"CABI eBooks","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"SERVQUAL; Service quality; Hospitality; Tourism; Marketing; Business; Service (business); Quality (philosophy); Hospitality management studies; Hospitality industry; Geography","score_opus":0.049759893218196835,"score_gpt":0.2774450459737816,"score_spread":0.22768515275558476,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W790617047","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0038502389,0.7450468,0.010088988,0.029532155,0.0024561605,0.00010319197,0.00012713739,0.00014285842,0.20865247],"genre_scores_gemma":[0.096711755,0.78419554,0.040274426,0.012649858,0.0027973244,0.00016025681,0.00025689686,0.0001258703,0.06282811],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.996391,0.0017498172,0.00016601518,0.00022051278,0.0013674026,0.000105246974],"domain_scores_gemma":[0.99202913,0.0065682237,0.00025712186,0.00014895726,0.00078666315,0.0002099945],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00580636,0.0006626551,0.0005507662,0.0027716046,0.00079557183,0.006597796,0.0008109512,0.0016355546,0.0047981874],"category_scores_gemma":[0.005896108,0.00027089388,0.00025358878,0.005765591,0.003455569,0.0046649366,0.0010695257,0.0021685718,0.0014865156],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000016888023,0.00009768432,0.003090873,0.0038810887,0.0000398895,0.00011779878,0.0041107778,0.0006304548,0.00065601326,0.12504104,0.13110287,0.7312146],"study_design_scores_gemma":[0.000011655394,0.00013961557,0.010476503,0.0065496634,0.00003918049,0.0010233064,0.0045921654,0.000785897,0.0008437042,0.08467793,0.89081717,0.00004317976],"about_ca_topic_score_codex":0.005940492,"about_ca_topic_score_gemma":0.009549359,"teacher_disagreement_score":0.006597796,"about_ca_system_score_codex":0.0030850645,"about_ca_system_score_gemma":0.004781247,"threshold_uncertainty_score":0.0307073},"labels":[],"label_agreement":null},{"id":"W816961890","doi":"10.9774/gleaf.3709.2014.ju.00010","title":"The Wawa Way: How a Funny Name and Six Core Values Revolutionized Convenience","year":2014,"lang":"en","type":"article","venue":"The Journal of Applied Management and Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Advertising; Psychology; Business","score_opus":0.021402960638860682,"score_gpt":0.216407717407448,"score_spread":0.1950047567685873,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W816961890","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.07105734,0.012861214,0.016701328,0.09671708,0.0059202197,0.000094101204,0.00008653893,0.0004486715,0.7961135],"genre_scores_gemma":[0.67643243,0.008671104,0.009088868,0.029874349,0.0017286266,0.00018434251,0.00007099247,0.0012351804,0.27271408],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9977664,0.0011721563,0.000046485166,0.00020180896,0.00034619228,0.00046689832],"domain_scores_gemma":[0.9988462,0.00031617394,0.0000809353,0.00016162975,0.00016467337,0.000430383],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028633017,0.0005761632,0.00034256355,0.000921834,0.014677689,0.0137251085,0.0008555431,0.0031958108,0.01897165],"category_scores_gemma":[0.00291199,0.00041069937,0.0006074677,0.0007210341,0.026540708,0.024878105,0.011356466,0.0078097014,0.0042987224],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000119624434,0.000106340376,0.000790068,0.00017763239,0.000019288496,0.00043449088,0.058693282,0.00013018587,0.00093941,0.7857458,0.096499175,0.056344654],"study_design_scores_gemma":[0.000020581598,0.000073171854,0.0006781947,0.00024719324,0.000011854768,0.00023499555,0.02724655,0.00015562089,0.0004882578,0.10071617,0.87008184,0.000045498873],"about_ca_topic_score_codex":0.0039451295,"about_ca_topic_score_gemma":0.011532449,"teacher_disagreement_score":0.01897165,"about_ca_system_score_codex":0.004026599,"about_ca_system_score_gemma":0.0025402277,"threshold_uncertainty_score":0.06346649},"labels":[],"label_agreement":null},{"id":"W821144906","doi":"","title":"Fostering Service Excellence through Listening: What Hospitality Managers Need to Know","year":2009,"lang":"en","type":"article","venue":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"Killam Trusts","keywords":"Active listening; Hospitality; Psychology; Service (business); Informational listening; Marketing; Business; Diversity (politics); Excellence; Hospitality industry; Service delivery framework; Service quality; Public relations; Tourism; Sociology; Political science; Communication","score_opus":0.0460879476002427,"score_gpt":0.2355240436553268,"score_spread":0.1894360960550841,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W821144906","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.020490842,0.24493939,0.0018264847,0.71719897,0.0042995317,0.000067182875,0.00005947148,0.00008921283,0.011028987],"genre_scores_gemma":[0.27604917,0.5410681,0.0069598053,0.15752847,0.012847202,0.00023703549,0.00015682337,0.00006379158,0.0050896304],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9965055,0.0017970004,0.00029125335,0.00017260386,0.00060088706,0.000632762],"domain_scores_gemma":[0.97623014,0.014104485,0.0018724632,0.0004899722,0.0027876454,0.0045152837],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007889745,0.0007079891,0.0014066537,0.0016724603,0.004258544,0.011313136,0.0017801091,0.011095267,0.0055993637],"category_scores_gemma":[0.013677057,0.00047013912,0.00060929015,0.0016933928,0.006475311,0.025315776,0.0029260279,0.008167729,0.0016953342],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00013141033,0.000780778,0.0122217145,0.008026037,0.00008561184,0.0010695956,0.03939223,0.00015648807,0.0005308116,0.010640715,0.12291652,0.80404806],"study_design_scores_gemma":[0.00011860848,0.00082259654,0.034117043,0.035197575,0.00023772233,0.004908336,0.43177876,0.0009852621,0.00088399224,0.08282599,0.4077866,0.0003374217],"about_ca_topic_score_codex":0.0050376286,"about_ca_topic_score_gemma":0.012715283,"teacher_disagreement_score":0.011313136,"about_ca_system_score_codex":0.002478855,"about_ca_system_score_gemma":0.009747544,"threshold_uncertainty_score":0.041725457},"labels":[],"label_agreement":null},{"id":"W842845811","doi":"","title":"What makes customers willing to recommend a retailer - the study on roots of positive Net Promoter Score index","year":2014,"lang":"en","type":"article","venue":"Review of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Index (typography); Set (abstract data type); Perspective (graphical); Perception; Key (lock); Business; Marketing; Computer science; Statistics; Mathematics; Psychology; Artificial intelligence; Computer security","score_opus":0.029720630568770973,"score_gpt":0.2555323106537732,"score_spread":0.22581168008500221,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W842845811","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.953161,0.00050118257,0.0012904551,0.0031489003,0.00005690964,0.000038335656,0.00017001362,0.000027113212,0.041606028],"genre_scores_gemma":[0.99820554,0.00014094671,0.00019841407,0.00007440811,0.000019977286,0.0000037759098,0.000038338378,0.0000035574103,0.0013149747],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9991035,0.00021821755,0.000049680388,0.00012918029,0.00038146408,0.00011795723],"domain_scores_gemma":[0.98896164,0.0050482866,0.0023961507,0.00044804064,0.0019867837,0.0011591316],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010615183,0.00011488735,0.00021451189,0.0007329091,0.0005497804,0.002295627,0.00033028872,0.00075162365,0.005950392],"category_scores_gemma":[0.011783767,0.00010398681,0.00019466718,0.0010881185,0.0010449762,0.0015529756,0.0004737755,0.0007857572,0.001025695],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024212542,0.00037687208,0.81805414,0.00035435622,0.0001384294,0.000813711,0.0042286883,0.0010961904,0.0029228833,0.026141291,0.0070892475,0.138542],"study_design_scores_gemma":[0.00003577081,0.0004406475,0.9192415,0.00016643199,0.00017202324,0.0012365115,0.02376051,0.0070282905,0.0017881559,0.020079179,0.025970811,0.00008024451],"about_ca_topic_score_codex":0.003133474,"about_ca_topic_score_gemma":0.003910445,"teacher_disagreement_score":0.005950392,"about_ca_system_score_codex":0.0007675439,"about_ca_system_score_gemma":0.001011749,"threshold_uncertainty_score":0.019906044},"labels":[],"label_agreement":null},{"id":"W872687","doi":"","title":"Customer value propositions in business markets.","year":2006,"lang":"en","type":"article","venue":"PubMed","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":638,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Value proposition; Presumption; Value (mathematics); Marketing; Business; Assertion; Business value; Focus (optics); Construct (python library); Customer value; Computer science; Economics; Microeconomics","score_opus":0.015300243570188977,"score_gpt":0.20384446172546583,"score_spread":0.18854421815527686,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W872687","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.008706275,0.021696363,0.06822268,0.07076753,0.0032082018,0.000320835,0.00026229254,0.00026089375,0.8265549],"genre_scores_gemma":[0.74596804,0.023799818,0.09215449,0.025828071,0.0033066154,0.0015421078,0.0005595464,0.0003285337,0.10651273],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99116033,0.005434254,0.00039143386,0.0004537663,0.0020587654,0.00050149503],"domain_scores_gemma":[0.984242,0.010982986,0.00090306444,0.00050320104,0.0027609156,0.000607745],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009397032,0.0012861817,0.0005629516,0.004658936,0.0054270877,0.018140307,0.0014327869,0.0073149176,0.014275719],"category_scores_gemma":[0.019377328,0.00064413174,0.0007372965,0.00564818,0.018352998,0.02239214,0.0059894696,0.0064053107,0.003057959],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000051376583,0.000007881535,0.00006739714,0.000058753274,0.0000022357776,0.00009219848,0.002071541,0.00007885034,0.000022495908,0.98248184,0.007522959,0.0075887945],"study_design_scores_gemma":[0.000010436617,0.000015763017,0.000206936,0.00039038865,0.000007592655,0.0002550909,0.0044330903,0.00078147574,0.000103552054,0.81397957,0.17979394,0.000022238235],"about_ca_topic_score_codex":0.002506325,"about_ca_topic_score_gemma":0.0027344977,"teacher_disagreement_score":0.018140307,"about_ca_system_score_codex":0.008540527,"about_ca_system_score_gemma":0.005548051,"threshold_uncertainty_score":0.06196612},"labels":[],"label_agreement":null},{"id":"W987462714","doi":"","title":"Classifying Variables with Cluster Analysis when Measuring Quality of Services in Contact Centers","year":2014,"lang":"en","type":"article","venue":"Review of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":true,"route_about_ca":false,"ca_institutions":"","funders":"","keywords":"Quality (philosophy); Cluster (spacecraft); Computer science; Service quality; Service (business); Data mining; Marketing; Business","score_opus":0.035365953725079724,"score_gpt":0.2408287202737701,"score_spread":0.2054627665486904,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W987462714","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.35990167,0.0043115774,0.5919977,0.0029343283,0.0006498651,0.0042620674,0.0044418178,0.00061703153,0.030884013],"genre_scores_gemma":[0.7299288,0.001159842,0.2615098,0.00019356287,0.0001707403,0.0033187561,0.0018290424,0.00008608161,0.0018034793],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9831578,0.010698417,0.0011939761,0.0014241217,0.003005441,0.00052040094],"domain_scores_gemma":[0.9707645,0.019353049,0.003680425,0.0019086375,0.0038902278,0.00040325147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0094398605,0.0008486038,0.0010373213,0.009922473,0.0014148382,0.0042236703,0.0012113029,0.0010946759,0.0044549773],"category_scores_gemma":[0.0439069,0.00021939163,0.0011378694,0.017828228,0.0016983463,0.0025857254,0.0025067984,0.0013463001,0.00054808124],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00085919054,0.0006181755,0.26479867,0.004056184,0.0013377961,0.00054243667,0.021738103,0.015458667,0.003506417,0.12699452,0.019518172,0.5405717],"study_design_scores_gemma":[0.00021919937,0.0013652355,0.48678726,0.002142112,0.0011942859,0.0007420555,0.061042625,0.13638538,0.008255029,0.2063722,0.09509003,0.00040455937],"about_ca_topic_score_codex":0.003354856,"about_ca_topic_score_gemma":0.002900691,"teacher_disagreement_score":0.009922473,"about_ca_system_score_codex":0.0024270583,"about_ca_system_score_gemma":0.0024168624,"threshold_uncertainty_score":0.0499233},"labels":[],"label_agreement":null},{"id":"W99103032","doi":"","title":"Descendents of ServQual in Online Services Research: The End of the Line?","year":2009,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"SERVQUAL; Salience (neuroscience); Explanatory power; Service quality; Computer science; Service (business); Phenomenon; The Internet; Quality (philosophy); Face (sociological concept); Conceptual model; Marketing; Psychology; World Wide Web; Sociology; Business; Artificial intelligence","score_opus":0.054770633912074033,"score_gpt":0.31810841683218816,"score_spread":0.2633377829201141,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W99103032","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05999207,0.16712834,0.092203595,0.5095379,0.008814386,0.00045827206,0.0003435569,0.00019118804,0.1613307],"genre_scores_gemma":[0.6973203,0.1314242,0.07229062,0.07008888,0.011053343,0.00081589853,0.00039179396,0.00018726505,0.016427787],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.9874812,0.007764236,0.00076853595,0.00077233743,0.0026251022,0.00058863626],"domain_scores_gemma":[0.9646662,0.02215893,0.0022020242,0.0032775537,0.0049540084,0.0027412747],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.024738658,0.00037601547,0.00078539946,0.0043431036,0.0023037395,0.010440843,0.001040723,0.003311722,0.0034523339],"category_scores_gemma":[0.023659216,0.00033721552,0.00047150708,0.0062924805,0.016754795,0.015613178,0.0046290765,0.00873729,0.0008575648],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00003900885,0.00011719803,0.013905061,0.00047418335,0.000022779366,0.00011962405,0.0057084034,0.00017397529,0.00020002885,0.81381494,0.008834231,0.15659058],"study_design_scores_gemma":[0.000027479742,0.0002545173,0.025540251,0.0039592595,0.000034311928,0.0008055967,0.01447842,0.002251206,0.00045746227,0.6853326,0.26675776,0.000101187965],"about_ca_topic_score_codex":0.004391778,"about_ca_topic_score_gemma":0.0043442193,"teacher_disagreement_score":0.024738658,"about_ca_system_score_codex":0.0032737541,"about_ca_system_score_gemma":0.005875217,"threshold_uncertainty_score":0.13083208},"labels":[],"label_agreement":null}]}