{"meta":{"query_hash":"ad8699a1c406","filters":{"venue":"Journal of Service Research"},"cohort_total":49,"direct_labels_cover":0,"predictions_cover":49,"exported":49,"export_cap":100000,"truncated":false,"label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12"},"permalink":"https://metacan.xera.ac/q/ad8699a1c406","api":"https://metacan.xera.ac/api/v1/cohort?venue=Journal+of+Service+Research"},"results":[{"id":"W1986834872","doi":"10.1177/1094670514543149","title":"How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Compensation (psychology); Service (business); Order (exchange); Customer satisfaction; Business; Function (biology); Marketing; Core (optical fiber); Service provider; Psychology; Social psychology; Computer science; Finance; Telecommunications","score_opus":0.10666006167882841,"score_gpt":0.3466078216493788,"score_spread":0.2399477599705504,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1986834872","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99388844,0.00008355836,0.0012685157,0.00048233574,0.00000747887,0.000016527058,0.000046307498,0.000009513564,0.0041974634],"genre_scores_gemma":[0.99943715,0.000026900865,0.0002565664,0.000034734112,0.000004053066,0.0000040054983,0.000019292183,0.0000026877697,0.00021461367],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99766505,0.0011750696,0.00013430683,0.00015922172,0.00056072086,0.0003056688],"domain_scores_gemma":[0.95131844,0.038734097,0.004264875,0.0017747888,0.0027565174,0.0011512482],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0044337627,0.0002674183,0.0003808035,0.00056776166,0.00039483226,0.0016171049,0.0004911967,0.0007069578,0.0055436776],"category_scores_gemma":[0.027827797,0.000118931006,0.0005610812,0.0006956185,0.001103231,0.0011263696,0.00063245476,0.0011380374,0.0004660628],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.005655484,0.0018699834,0.7626292,0.00030424568,0.00033279182,0.00026774948,0.0026813545,0.018456792,0.026405318,0.012961653,0.0007570707,0.16767834],"study_design_scores_gemma":[0.000052055424,0.0017263825,0.9737143,0.000037711437,0.00009008046,0.000058856163,0.0030314808,0.0137054315,0.0035269407,0.0033912985,0.0006252233,0.00004036092],"about_ca_topic_score_codex":0.004408269,"about_ca_topic_score_gemma":0.0043247826,"teacher_disagreement_score":0.0055436776,"about_ca_system_score_codex":0.0017039485,"about_ca_system_score_gemma":0.0009863004,"threshold_uncertainty_score":0.023448288},"labels":[],"label_agreement":null},{"id":"W1993555013","doi":"10.1177/109467050134004","title":"Mystery Shopper Benchmarking of Durable-Goods Chains and Stores","year":2001,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Benchmarking; Durable good; Business; Marketing; Quality (philosophy); Retail sales; Generalizability theory; Retail industry; Work (physics); Personal selling; Advertising; Commerce; Economics; Sales promotion; Microeconomics; Psychology","score_opus":0.13027511626247243,"score_gpt":0.35640741419780747,"score_spread":0.22613229793533504,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1993555013","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98852986,0.00013726286,0.0024761877,0.00004283296,0.000008195678,0.00008087665,0.00080225954,0.000069082926,0.007853306],"genre_scores_gemma":[0.9959453,0.000043244374,0.0017189664,0.0000104907385,0.0000068047957,0.000022274095,0.0011300566,0.000022117163,0.0011008668],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9925011,0.00275739,0.0008246556,0.00083370024,0.0025408347,0.0005423379],"domain_scores_gemma":[0.9740096,0.0059304032,0.0048248568,0.0043589985,0.009466424,0.0014097654],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005962332,0.000290995,0.00038721913,0.004795916,0.00066389976,0.002189019,0.00088406034,0.00052176905,0.0040572695],"category_scores_gemma":[0.027253386,0.00023045244,0.0002989495,0.0052667847,0.000787329,0.0029047264,0.0024451877,0.00030976353,0.0008083031],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009098448,0.0003492581,0.8948657,0.00018274625,0.00009780396,0.00024019092,0.004032089,0.005217532,0.002266826,0.0044719535,0.0015425673,0.0858236],"study_design_scores_gemma":[0.00001443978,0.00086020306,0.97043884,0.00005571118,0.000020880001,0.00025033517,0.0063449447,0.012655337,0.002540604,0.0019870717,0.0047821086,0.00004943496],"about_ca_topic_score_codex":0.005249132,"about_ca_topic_score_gemma":0.009337161,"teacher_disagreement_score":0.005962332,"about_ca_system_score_codex":0.00091170677,"about_ca_system_score_gemma":0.0005642537,"threshold_uncertainty_score":0.03153217},"labels":[],"label_agreement":null},{"id":"W1998185727","doi":"10.1177/1094670505279340","title":"Reassessing the Foundations of Customer Delight","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":294,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Ticket; Marketing; Customer satisfaction; Advertising; Customer delight; Entertainment; Business; Customer retention; Value (mathematics); Theme (computing); Sample (material); Customer value; Sociology; Service quality; Service (business); Economics; Political science; Computer science","score_opus":0.1405224094781553,"score_gpt":0.40070814437475294,"score_spread":0.26018573489659763,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1998185727","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.32559597,0.06456625,0.0737587,0.34439555,0.0025520828,0.00011627693,0.0002796804,0.00021087567,0.18852466],"genre_scores_gemma":[0.9725299,0.011063274,0.0070469575,0.005975593,0.00087907375,0.000041402494,0.00004953033,0.000042293155,0.002372067],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9968161,0.0013069868,0.00014531428,0.0005473825,0.00080036966,0.0003839571],"domain_scores_gemma":[0.9658808,0.024766894,0.0014110119,0.0019017216,0.005143553,0.00089599343],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0102309575,0.00061585824,0.0006827065,0.0032559945,0.0022299965,0.009188522,0.0017590943,0.0038275388,0.0043851044],"category_scores_gemma":[0.018818267,0.0005913052,0.000598632,0.0023351114,0.03297609,0.024884503,0.004888153,0.011071295,0.00046494906],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006190917,0.000053380903,0.008175687,0.00011013193,0.000030525625,0.0002906567,0.007815558,0.00088602264,0.00017651173,0.94305575,0.00231139,0.03703249],"study_design_scores_gemma":[0.000023928627,0.00007171564,0.0112223495,0.00035722062,0.000024299978,0.00028693533,0.008383945,0.0046725958,0.0002498314,0.9389019,0.035723004,0.000082183506],"about_ca_topic_score_codex":0.012635558,"about_ca_topic_score_gemma":0.0061893254,"teacher_disagreement_score":0.012635558,"about_ca_system_score_codex":0.0053064837,"about_ca_system_score_gemma":0.0036060624,"threshold_uncertainty_score":0.05410713},"labels":[],"label_agreement":null},{"id":"W2044674883","doi":"10.1177/1094670505279420","title":"Person-Place Congruency","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":161,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Atmospherics; Affect (linguistics); Psychology; Scale (ratio); Social psychology; Cognition; Contemplation; Advertising; Cognitive psychology; Marketing; Business; Geography; Communication","score_opus":0.15527366751827462,"score_gpt":0.36815614564349863,"score_spread":0.212882478125224,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2044674883","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9235136,0.00037491982,0.01788521,0.00052749255,0.00015949365,0.0006112643,0.001211903,0.00012015789,0.055595912],"genre_scores_gemma":[0.99519783,0.000061744155,0.0031866252,0.00013699153,0.000018348117,0.00025872514,0.00027754562,0.000030454803,0.000831692],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99816424,0.00053785864,0.00009062154,0.0005486055,0.00047591777,0.0001826739],"domain_scores_gemma":[0.99103105,0.0054460666,0.0013084571,0.0007792066,0.0008866082,0.00054870296],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027935011,0.00037619867,0.00057113246,0.0013549416,0.00071713806,0.0013775509,0.00044875662,0.0008679202,0.011606712],"category_scores_gemma":[0.014808938,0.0003269126,0.00056649814,0.0013084474,0.0012914828,0.0012809217,0.0025057946,0.0010411603,0.00055534864],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0051176096,0.002272004,0.7187055,0.0016277384,0.0007396722,0.0012613245,0.019793103,0.0045617865,0.04303548,0.1081465,0.0039269836,0.090812355],"study_design_scores_gemma":[0.00029386452,0.0010757522,0.955153,0.000092873976,0.00022931244,0.0004936996,0.0020249144,0.0042326325,0.0028066728,0.027832288,0.0056500635,0.000114884264],"about_ca_topic_score_codex":0.0018547799,"about_ca_topic_score_gemma":0.0022700138,"teacher_disagreement_score":0.011606712,"about_ca_system_score_codex":0.00065153145,"about_ca_system_score_gemma":0.0006024029,"threshold_uncertainty_score":0.038828373},"labels":[],"label_agreement":null},{"id":"W2046273528","doi":"10.1177/1094670504273965","title":"Silent Voices","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Emotive; Moderation; Redress; Situational ethics; Complaint; Psychology; Sample (material); Social psychology; Cognition; Sociology; Political science","score_opus":0.11378817193022144,"score_gpt":0.3773185196611654,"score_spread":0.26353034773094397,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2046273528","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0034024927,0.009707509,0.0049414095,0.089804955,0.13374802,0.00013413657,0.0011131575,0.0012342377,0.7559142],"genre_scores_gemma":[0.04610225,0.0047581405,0.0015670052,0.045831632,0.028518131,0.00017143227,0.00083067047,0.0008701684,0.8713506],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.99757403,0.00080158794,0.00016087723,0.00036625477,0.00072776765,0.00036943567],"domain_scores_gemma":[0.9936773,0.0021868674,0.0004760534,0.0010716894,0.0014678882,0.0011202036],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002012695,0.00074226275,0.0005701429,0.0009098484,0.002840918,0.0071567246,0.0016470168,0.0046204347,0.26575562],"category_scores_gemma":[0.01951704,0.0002525787,0.00045175786,0.0006039905,0.0019228553,0.005270051,0.005385086,0.0051113474,0.15996858],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008717061,0.00002777913,0.00029000174,0.0002568636,0.00000865824,0.0008358627,0.0036173556,0.000023705135,0.00094103697,0.039582517,0.85093445,0.10339457],"study_design_scores_gemma":[0.000003207239,0.00000768016,0.00008604387,0.00012829904,0.0000019782303,0.00034274865,0.0009284477,0.00001740656,0.00012894905,0.0026590787,0.9956917,0.000004453154],"about_ca_topic_score_codex":0.0005748259,"about_ca_topic_score_gemma":0.0009082512,"teacher_disagreement_score":0.26575562,"about_ca_system_score_codex":0.0008976737,"about_ca_system_score_gemma":0.0015035234,"threshold_uncertainty_score":0.8890411},"labels":[],"label_agreement":null},{"id":"W2058708002","doi":"10.1177/1094670514537557","title":"Service Quality and Price Perceptions by Internet Retail Customers","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Marketing; Service quality; Order (exchange); Quality (philosophy); Perception; Service (business); Procurement; The Internet; Advertising; Psychology; Computer science; World Wide Web","score_opus":0.11579197853431103,"score_gpt":0.37223716838167265,"score_spread":0.25644518984736164,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2058708002","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9991159,0.00001656859,0.000037511385,0.000021958818,9.493335e-7,0.0000023335915,0.000012871172,0.0000010241198,0.00079088245],"genre_scores_gemma":[0.999705,0.000016390279,0.000040309762,0.000010966638,0.000002063955,0.0000016716998,0.000029534933,0.0000012378174,0.000192818],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9993832,0.00017461841,0.000045084875,0.00004223268,0.00026833196,0.0000865805],"domain_scores_gemma":[0.99551696,0.0017075815,0.0012964072,0.00015467849,0.00079516723,0.00052931684],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00071869965,0.00013073676,0.00018472098,0.0006061424,0.00027413614,0.0017074252,0.00017706613,0.0004218296,0.004051212],"category_scores_gemma":[0.005064655,0.0001205412,0.00029797578,0.00063037925,0.00038535523,0.0008150432,0.00038612267,0.0006274188,0.00031283346],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000248588,0.00045011027,0.98407364,0.000018447183,0.000036696365,0.00012150051,0.0044381246,0.00020648369,0.0011905115,0.00029997565,0.00020484616,0.008711082],"study_design_scores_gemma":[0.000009287244,0.0003166852,0.9857551,0.000008302991,0.000020546784,0.00011494962,0.011566499,0.001304195,0.0003899279,0.00016473891,0.00033381543,0.000015979009],"about_ca_topic_score_codex":0.00507729,"about_ca_topic_score_gemma":0.0037646284,"teacher_disagreement_score":0.00507729,"about_ca_system_score_codex":0.00031417666,"about_ca_system_score_gemma":0.00018074576,"threshold_uncertainty_score":0.013552666},"labels":[],"label_agreement":null},{"id":"W2077534367","doi":"10.1177/1094670504268421","title":"Managing Relational Exchanges","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Opportunism; Distrust; Relationship marketing; Component (thermodynamics); Business; Marketing; Relational model; Relational capital; Control (management); Computer science; Relational database; Knowledge management; Marketing management; Economics; Psychology; Artificial intelligence","score_opus":0.1516749028439372,"score_gpt":0.3636295117592794,"score_spread":0.21195460891534218,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077534367","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.0890102,0.00089247414,0.7419522,0.008833321,0.00012605284,0.00035415526,0.00018841377,0.0001780808,0.15846506],"genre_scores_gemma":[0.9094605,0.0008871096,0.0737093,0.00031340445,0.00009184325,0.0003267251,0.00011300965,0.000028963801,0.015069233],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9976412,0.0011164311,0.000085144165,0.00041691228,0.00042001012,0.0003202972],"domain_scores_gemma":[0.99627006,0.001636177,0.0009441191,0.00042748035,0.00031368804,0.00040850684],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027282292,0.00056737516,0.0005294517,0.0012313748,0.0017156369,0.0058784904,0.0019121434,0.001985731,0.009592096],"category_scores_gemma":[0.007960357,0.0004121676,0.00085534627,0.00117819,0.0022220777,0.008738136,0.0034844095,0.0016468506,0.0006817527],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000014553623,0.000054279415,0.0010425743,0.000032952787,0.000016348946,0.00008045092,0.00089793623,0.013516404,0.00019289844,0.97070587,0.00080121536,0.012644612],"study_design_scores_gemma":[0.000024423813,0.000063968575,0.0008873221,0.00005569295,0.00003409098,0.00015594246,0.0015689472,0.12828472,0.00030841323,0.85002255,0.01856992,0.000024026338],"about_ca_topic_score_codex":0.0019122335,"about_ca_topic_score_gemma":0.0015187387,"teacher_disagreement_score":0.009592096,"about_ca_system_score_codex":0.002446306,"about_ca_system_score_gemma":0.0023345095,"threshold_uncertainty_score":0.032088697},"labels":[],"label_agreement":null},{"id":"W2082848378","doi":"10.1177/1094670509350490","title":"Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters","year":2009,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada; Seoul National University","keywords":"Service design; Service delivery framework; Service provider; Service guarantee; Service (business); Computer science; Service level objective; Service quality; Usability; Process management; Quality (philosophy); Service product management; Service system; Knowledge management; Business; Marketing","score_opus":0.2506651785410587,"score_gpt":0.37891891684777423,"score_spread":0.12825373830671555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2082848378","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.049716514,0.0040240106,0.6364792,0.06482701,0.00045768495,0.0007730341,0.00016449652,0.00037533094,0.24318272],"genre_scores_gemma":[0.81933004,0.0049160826,0.15643345,0.0031121399,0.00028173896,0.000651968,0.00011027707,0.00021012263,0.014954227],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.97555226,0.016332805,0.00094234844,0.0011986967,0.0047058687,0.0012679821],"domain_scores_gemma":[0.981156,0.009271475,0.0019813722,0.0022523236,0.0035751706,0.0017636324],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016775034,0.00056743034,0.0005110367,0.00393474,0.0037250675,0.02105762,0.0025829328,0.0051340796,0.0046568294],"category_scores_gemma":[0.020151053,0.001060845,0.00078302715,0.0028778403,0.020180147,0.017366745,0.00546615,0.0060201543,0.0010423786],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000180882,0.00004094918,0.0013439332,0.00010936122,0.000009698939,0.000085587,0.0063464143,0.001069425,0.0003046693,0.9798779,0.0012189741,0.009574948],"study_design_scores_gemma":[0.00007525601,0.0003576993,0.0034005065,0.0007992299,0.000087042456,0.000756449,0.033583567,0.01949719,0.001900844,0.7549468,0.18450977,0.000085699685],"about_ca_topic_score_codex":0.0064990334,"about_ca_topic_score_gemma":0.003724296,"teacher_disagreement_score":0.02105762,"about_ca_system_score_codex":0.011468348,"about_ca_system_score_gemma":0.014206523,"threshold_uncertainty_score":0.08871591},"labels":[],"label_agreement":null},{"id":"W2085086200","doi":"10.1177/1094670503005004005","title":"When Does Commitment Lead to Loyalty?","year":2003,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":856,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Business; Customer retention; Loyalty business model; Customer advocacy; Marketing; Customer to customer; Relationship marketing; Organizational commitment; Customer delight; Loyalty; Customer intelligence; Service (business); Service quality; Psychology; Marketing management; Social psychology","score_opus":0.10614542397929116,"score_gpt":0.3627668337875829,"score_spread":0.25662140980829173,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2085086200","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.82337534,0.008436868,0.0028922684,0.050863985,0.0007875091,0.00007018208,0.00020514525,0.000048897855,0.11331974],"genre_scores_gemma":[0.9959053,0.0013156345,0.00019046693,0.0010467672,0.00014654432,0.000018529521,0.000038962356,0.000012200169,0.0013255707],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99400526,0.0034458009,0.00025450002,0.00036155843,0.0009499555,0.0009829578],"domain_scores_gemma":[0.97010773,0.017879233,0.005024795,0.00088089757,0.0022247878,0.0038825492],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035477455,0.00017953414,0.00040002185,0.0012044264,0.0014929281,0.0052850554,0.0005399856,0.0021585154,0.009446198],"category_scores_gemma":[0.03697264,0.0002982964,0.00034724118,0.0017683611,0.0037135512,0.003679869,0.0023735024,0.0030501527,0.0010753655],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006914186,0.0009637767,0.56234974,0.00054726965,0.00028114425,0.0016530833,0.018067311,0.00086442655,0.00080749113,0.114633545,0.013695142,0.2854457],"study_design_scores_gemma":[0.000079578625,0.00063002715,0.71475476,0.001129548,0.0002010794,0.0015325013,0.04417617,0.002550812,0.000657314,0.20870362,0.02546266,0.00012188151],"about_ca_topic_score_codex":0.002740831,"about_ca_topic_score_gemma":0.0024084214,"teacher_disagreement_score":0.009446198,"about_ca_system_score_codex":0.0014393657,"about_ca_system_score_gemma":0.001224435,"threshold_uncertainty_score":0.031600714},"labels":[],"label_agreement":null},{"id":"W2095495719","doi":"10.1177/1094670511425698","title":"Customer Delight","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":141,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Conceptualization; Marketing; Value (mathematics); Business; Customer satisfaction; Psychology; Metric (unit); Service (business); Mathematics; Statistics; Computer science; Artificial intelligence","score_opus":0.21712741494557034,"score_gpt":0.35921492900887386,"score_spread":0.14208751406330353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2095495719","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.626804,0.0021881538,0.017039848,0.010351663,0.0004615571,0.0003478531,0.0018141981,0.00035354454,0.3406393],"genre_scores_gemma":[0.9886129,0.0003681776,0.0011936398,0.0010337571,0.000078679004,0.00004531848,0.0003324381,0.00002295904,0.008312062],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9968035,0.00078504015,0.00014511288,0.00032704687,0.0016721843,0.00026717287],"domain_scores_gemma":[0.988064,0.0037833343,0.0018069393,0.0008830683,0.0045060585,0.0009565539],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025628996,0.000330939,0.00032000281,0.0010869058,0.0009086845,0.0035535034,0.0004811385,0.00069464993,0.0145669775],"category_scores_gemma":[0.012416569,0.00011096488,0.0004204161,0.0015466765,0.0010244747,0.0020685575,0.0015440786,0.0015809233,0.002259687],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043574747,0.0005002858,0.3868569,0.00047231285,0.00022847859,0.00023741502,0.005280893,0.0022989505,0.0025693781,0.04642265,0.0384621,0.51623493],"study_design_scores_gemma":[0.000028359018,0.0010920835,0.78600967,0.0003607498,0.0001243646,0.0010886089,0.019177582,0.0071435175,0.0031927214,0.025741035,0.1558101,0.00023108913],"about_ca_topic_score_codex":0.0048217047,"about_ca_topic_score_gemma":0.005727661,"teacher_disagreement_score":0.0145669775,"about_ca_system_score_codex":0.0017524927,"about_ca_system_score_gemma":0.0009913722,"threshold_uncertainty_score":0.048731446},"labels":[],"label_agreement":null},{"id":"W2098613980","doi":"10.1177/1094670511412577","title":"Relational Damage and Relationship Repair","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Service (business); Business; Attribution; Service provider; Marketing; Service recovery; Customer relationship management; Psychology; Social psychology; Service quality","score_opus":0.3222784836728813,"score_gpt":0.35972425000311614,"score_spread":0.03744576633023483,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2098613980","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.752112,0.0042966786,0.08503366,0.01063173,0.00037922012,0.00042392983,0.00020324302,0.0005041443,0.14641531],"genre_scores_gemma":[0.9946562,0.0003759306,0.0017954017,0.000265462,0.000049621725,0.00005807634,0.000047399622,0.000026648306,0.0027252117],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99162734,0.0029566952,0.00045958054,0.0009977329,0.0028992584,0.0010593882],"domain_scores_gemma":[0.9627942,0.017428337,0.00934449,0.005680653,0.0017658742,0.0029865361],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007228742,0.0006769529,0.0006438178,0.0036300612,0.0037635039,0.005067984,0.002257786,0.0025956836,0.015935678],"category_scores_gemma":[0.05604341,0.0005486241,0.0007747562,0.0025900442,0.010109265,0.011601397,0.010358244,0.0031500224,0.0008365142],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00096260046,0.0017407351,0.096416436,0.0007276741,0.00029413312,0.0013849264,0.0626162,0.006573891,0.0048967376,0.5102526,0.0033651867,0.3107688],"study_design_scores_gemma":[0.00039050367,0.0010524837,0.1377078,0.000537014,0.00033136256,0.003140235,0.0489693,0.014771488,0.004717195,0.7384039,0.049789954,0.00018876887],"about_ca_topic_score_codex":0.0020211125,"about_ca_topic_score_gemma":0.0011015455,"teacher_disagreement_score":0.015935678,"about_ca_system_score_codex":0.00329457,"about_ca_system_score_gemma":0.0016313585,"threshold_uncertainty_score":0.053310215},"labels":[],"label_agreement":null},{"id":"W2113531783","doi":"10.1177/1094670505279699","title":"Service Customization Through Employee Adaptiveness","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":421,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Personalization; Service (business); Context (archaeology); Business; Interpersonal communication; Psychology; Social psychology","score_opus":0.14661717493701606,"score_gpt":0.3755551669309919,"score_spread":0.22893799199397583,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2113531783","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95679593,0.00009188507,0.0078623155,0.00054538576,0.000009217588,0.00004775434,0.000016393826,0.00008493061,0.034546115],"genre_scores_gemma":[0.99830663,0.000024874447,0.00068289234,0.000058485653,0.0000046707623,0.000010420872,0.00000985309,0.000006478555,0.00089578633],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99881506,0.0005302458,0.000040297156,0.00018945916,0.00018971898,0.00023533442],"domain_scores_gemma":[0.9945991,0.0022645213,0.0012643067,0.0007004174,0.00050719443,0.0006644608],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015080731,0.00019218205,0.00012708023,0.0006513151,0.00045734688,0.0011894476,0.0002933709,0.0004341818,0.0033728145],"category_scores_gemma":[0.0072662234,0.00015524816,0.00024090458,0.0004738306,0.0010883196,0.0011538711,0.001340247,0.0006499441,0.00027153388],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00029137603,0.0018034619,0.56272054,0.00013329688,0.0001605497,0.0005295521,0.010296628,0.0038671393,0.017174816,0.046624277,0.00230546,0.354093],"study_design_scores_gemma":[0.000053887507,0.0007561151,0.91898066,0.00009797099,0.0001077873,0.0009175141,0.0060098236,0.01562541,0.00604134,0.040769268,0.010577633,0.000062602005],"about_ca_topic_score_codex":0.001190097,"about_ca_topic_score_gemma":0.0012716916,"teacher_disagreement_score":0.0033728145,"about_ca_system_score_codex":0.0005710383,"about_ca_system_score_gemma":0.00065468036,"threshold_uncertainty_score":0.011283219},"labels":[],"label_agreement":null},{"id":"W2114016585","doi":"10.1177/1094670505276629","title":"Transactions vs. Relationships: What Should the Company Emphasize?","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Transactional leadership; Marketing; Relationship marketing; Relevance (law); Business; Transactional analysis; Marketing management; Knowledge management; Computer science; Economics; Psychology; Management","score_opus":0.2541460796277862,"score_gpt":0.3913824357801697,"score_spread":0.1372363561523835,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2114016585","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.33630478,0.065229766,0.015244725,0.39669073,0.003938976,0.00018527813,0.00027329935,0.00011579834,0.18201664],"genre_scores_gemma":[0.96277606,0.014369643,0.0023852566,0.011317727,0.0018985322,0.00006692572,0.00007017756,0.00005968629,0.0070559853],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9970873,0.00140284,0.00014303277,0.0002590409,0.00076471013,0.00034314234],"domain_scores_gemma":[0.98302436,0.007625506,0.0022541694,0.00041356796,0.0020501968,0.0046322253],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0052703535,0.00037794063,0.0006435801,0.0011190285,0.0016649369,0.009637524,0.0011144663,0.004229966,0.007595349],"category_scores_gemma":[0.016660063,0.0002757007,0.00029937792,0.0020137327,0.0053027426,0.011063043,0.0015540001,0.0029181298,0.0016009704],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0007308773,0.00058738305,0.1054836,0.0016270785,0.00021493337,0.0011131121,0.0139159,0.0009775403,0.0024018895,0.27734116,0.06058267,0.5350238],"study_design_scores_gemma":[0.00022774152,0.000980693,0.2828338,0.0066829287,0.0003856243,0.0023688609,0.08872333,0.005069673,0.002055265,0.35766113,0.25273088,0.00028008517],"about_ca_topic_score_codex":0.0030773208,"about_ca_topic_score_gemma":0.0049472437,"teacher_disagreement_score":0.009637524,"about_ca_system_score_codex":0.0027761674,"about_ca_system_score_gemma":0.0017932216,"threshold_uncertainty_score":0.027872562},"labels":[],"label_agreement":null},{"id":"W2116047651","doi":"10.1177/1094670511421521","title":"The Contingency Effect of Service Employee Personalities on Service Climate","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Service (business); Personality; Personality psychology; Marketing; Employee engagement; Business; Perception; Psychology; Situational ethics; Respondent; Social psychology; Public relations; Political science","score_opus":0.137265502025191,"score_gpt":0.3538072588703371,"score_spread":0.2165417568451461,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2116047651","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99575174,0.00003590169,0.00035977457,0.00010311795,0.0000070761666,0.00000860038,0.000019850522,0.000007564496,0.0037063383],"genre_scores_gemma":[0.9997181,0.0000132125015,0.000106102634,0.000014710921,0.000004625563,0.0000030605315,0.000013177771,0.0000016028185,0.00012538818],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99799454,0.0008938629,0.000095258896,0.00016828287,0.00046568198,0.00038241202],"domain_scores_gemma":[0.9780532,0.011976969,0.0036053243,0.0013578805,0.001111019,0.0038956723],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0018465047,0.00019947108,0.00020801216,0.0006563244,0.0010584731,0.0012192676,0.0002503755,0.00038976324,0.005840188],"category_scores_gemma":[0.009932586,0.00017190905,0.00047644478,0.00048327082,0.0012257536,0.00053232466,0.0017624383,0.00083081936,0.00028622986],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00033581606,0.00034080393,0.9821101,0.000019820356,0.0000756166,0.00019270506,0.0010218084,0.00040237827,0.0015534871,0.0009012223,0.00010568403,0.012940519],"study_design_scores_gemma":[0.000005664093,0.00014920585,0.998083,0.000005306207,0.000013627084,0.000069956724,0.0007630001,0.0002854276,0.00016444166,0.00029456447,0.00015986794,0.000005860925],"about_ca_topic_score_codex":0.0021124722,"about_ca_topic_score_gemma":0.0040259794,"teacher_disagreement_score":0.005840188,"about_ca_system_score_codex":0.00055595,"about_ca_system_score_gemma":0.0009670666,"threshold_uncertainty_score":0.01953733},"labels":[],"label_agreement":null},{"id":"W2117842718","doi":"10.1177/1094670513481108","title":"The Service Delivery Network (SDN)","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":312,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service provider; Service (business); Service delivery framework; Computer science; Set (abstract data type); Customer Service Assurance; Knowledge management; Process management; Customer advocacy; Service design; Business; Service level objective; Marketing; Service quality","score_opus":0.0821001856624181,"score_gpt":0.31313682939626014,"score_spread":0.23103664373384203,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2117842718","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.023003658,0.013300283,0.5347871,0.02339635,0.0031230168,0.00080202264,0.0015080434,0.0027145273,0.397365],"genre_scores_gemma":[0.5532221,0.024044905,0.31191185,0.006869049,0.0017027295,0.0013338494,0.0026528093,0.0006862654,0.097576514],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9958385,0.0012623447,0.0004316436,0.0006248922,0.001420744,0.00042189256],"domain_scores_gemma":[0.9957023,0.0012110283,0.0005661916,0.0008312586,0.000985044,0.00070410414],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036699623,0.0005038043,0.0004368288,0.002319921,0.0020546878,0.008720238,0.001758849,0.0026788546,0.009778712],"category_scores_gemma":[0.006273959,0.0003605813,0.00044047463,0.0044184807,0.0029859475,0.00856347,0.006653301,0.0022310046,0.0036677243],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000042314143,0.00003730355,0.0014524052,0.0002769199,0.000015015902,0.00028848602,0.00095012586,0.0025204406,0.0008497005,0.82224715,0.02571469,0.14560547],"study_design_scores_gemma":[0.000013491671,0.00006965802,0.00061606,0.00039720043,0.000013086418,0.00072254223,0.0008337963,0.007433452,0.0007334196,0.12188765,0.86723894,0.00004070648],"about_ca_topic_score_codex":0.006109775,"about_ca_topic_score_gemma":0.0031529032,"teacher_disagreement_score":0.009778712,"about_ca_system_score_codex":0.004862943,"about_ca_system_score_gemma":0.0050637545,"threshold_uncertainty_score":0.035283327},"labels":[],"label_agreement":null},{"id":"W2120091927","doi":"10.1177/1094670511424923","title":"A Complementary Resource Bundle as an Antecedent of E-Channel Success in Small Retail Service Providers","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Antecedent (behavioral psychology); Marketing; Complementarity (molecular biology); Structural equation modeling; Service quality; Service provider; Service (business); Channel (broadcasting); Survey data collection; Industrial organization; Computer science; Psychology; Telecommunications","score_opus":0.2588011284987312,"score_gpt":0.3592116503158039,"score_spread":0.10041052181707266,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2120091927","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9959473,0.00002699403,0.00044841497,0.00023532636,0.000004189029,0.00001834298,0.00001963318,0.000005253112,0.003294628],"genre_scores_gemma":[0.99946684,0.000023023493,0.00026149253,0.000017083667,0.0000036163174,0.000007433283,0.000018641027,0.0000026966636,0.00019915398],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979735,0.00082825246,0.00015726998,0.00016631564,0.00050712837,0.0003675232],"domain_scores_gemma":[0.9637174,0.015863936,0.009213407,0.0012677981,0.0029120785,0.007025355],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0021145318,0.00021203917,0.0003324185,0.0016416837,0.0011192429,0.0020410994,0.00035108512,0.00073759974,0.012213204],"category_scores_gemma":[0.016677853,0.00027214398,0.00033658053,0.0012295587,0.0016775724,0.0014949485,0.0019035448,0.0012005514,0.0004750682],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015443668,0.0008656118,0.9800356,0.000052461568,0.00006536804,0.0003627655,0.002275316,0.00062069827,0.0008224194,0.003098953,0.00033718676,0.011309156],"study_design_scores_gemma":[0.000017139268,0.00024638322,0.9844626,0.000044576955,0.000039323048,0.00023713408,0.008565986,0.003435756,0.00024816507,0.0018828885,0.0008014679,0.00001850664],"about_ca_topic_score_codex":0.005324735,"about_ca_topic_score_gemma":0.0057553085,"teacher_disagreement_score":0.012213204,"about_ca_system_score_codex":0.00096171716,"about_ca_system_score_gemma":0.0019268473,"threshold_uncertainty_score":0.040857196},"labels":[],"label_agreement":null},{"id":"W2120127888","doi":"10.1177/1094670504268450","title":"Reconceptualizing Service Encounter Quality in a Non-Western Context","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":173,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Context (archaeology); Scale (ratio); Discriminant validity; Quality (philosophy); Service quality; Marketing; Reliability (semiconductor); Conjoint analysis; Service (business); Psychology; Services marketing; Social psychology; Knowledge management; Business; Computer science; Statistics; Preference; Mathematics; Geography","score_opus":0.15498117137785933,"score_gpt":0.39911193083540963,"score_spread":0.2441307594575503,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2120127888","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86906147,0.0071419775,0.058491502,0.011364006,0.00020231637,0.00012369367,0.000057939684,0.000072895666,0.053484224],"genre_scores_gemma":[0.9878978,0.0011590112,0.009879401,0.00042055716,0.000043734213,0.000022592625,0.00002193138,0.000012243937,0.0005427109],"study_design_codex":"design_other","study_design_gemma":"qualitative","domain_scores_codex":[0.9960937,0.002567569,0.00021449465,0.00014010083,0.0007706325,0.0002135645],"domain_scores_gemma":[0.9937989,0.0032363862,0.00088810147,0.0005080891,0.001287322,0.00028128977],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0067673633,0.00026255404,0.00036862862,0.002983029,0.0016730449,0.0073077087,0.0005282641,0.0006656976,0.00076598325],"category_scores_gemma":[0.013575954,0.00018867203,0.00033791063,0.0025080123,0.008223484,0.004680765,0.0038142966,0.0012393827,0.00009189184],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00017042988,0.0001537319,0.10999039,0.0010496451,0.00015659082,0.0013498915,0.33397457,0.0026869287,0.0032275924,0.19254328,0.0024873668,0.3522095],"study_design_scores_gemma":[0.00003461363,0.00031959952,0.21235743,0.0015162941,0.00019270991,0.0024473332,0.51502013,0.012311347,0.0030019146,0.17496906,0.07770457,0.00012497568],"about_ca_topic_score_codex":0.004767347,"about_ca_topic_score_gemma":0.0069904434,"teacher_disagreement_score":0.0073077087,"about_ca_system_score_codex":0.0025029143,"about_ca_system_score_gemma":0.0022366822,"threshold_uncertainty_score":0.03578967},"labels":[],"label_agreement":null},{"id":"W2120688532","doi":"10.1177/1094670503262955","title":"Exploring How Intangibility Affects Perceived Risk","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Behavior in Brand Consumption and Identification","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Wilfrid Laurier University; Concordia University","funders":"","keywords":"Risk perception; Generality; Product (mathematics); Business; Marketing; Perception; Psychology; Mathematics","score_opus":0.3257421158088051,"score_gpt":0.35887142244501746,"score_spread":0.033129306636212386,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2120688532","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99442434,0.00012312825,0.00049545645,0.0001333934,0.000004479629,0.000008621849,0.000012887686,0.000003407909,0.0047942763],"genre_scores_gemma":[0.99942183,0.000073804134,0.0001834148,0.000013245471,0.000002798452,0.0000034702903,0.000009486662,0.0000014145204,0.00029058033],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99891794,0.000519106,0.000053129785,0.000087255044,0.0003013486,0.00012127155],"domain_scores_gemma":[0.9841458,0.011119885,0.0023866938,0.000421886,0.0010395814,0.0008860589],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020867912,0.00031022992,0.0001970202,0.0006894581,0.0003410449,0.0019521855,0.0002733787,0.00053469156,0.0044140345],"category_scores_gemma":[0.0135611165,0.00016596248,0.00038094693,0.0003914659,0.0006529201,0.0011777473,0.0007402273,0.0009307115,0.0002160524],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005507568,0.0015336482,0.9258381,0.00013171516,0.00020447481,0.00035727423,0.011433538,0.0009568679,0.003713153,0.004275503,0.0002499338,0.050754953],"study_design_scores_gemma":[0.000020837984,0.00054568506,0.982498,0.0000523781,0.00013339636,0.00020915324,0.0071315165,0.0032207135,0.0010755557,0.0038401652,0.001238691,0.000033982917],"about_ca_topic_score_codex":0.0014765222,"about_ca_topic_score_gemma":0.0020279796,"teacher_disagreement_score":0.0044140345,"about_ca_system_score_codex":0.00045372001,"about_ca_system_score_gemma":0.000353507,"threshold_uncertainty_score":0.014766395},"labels":[],"label_agreement":null},{"id":"W2133506442","doi":"10.1177/1094670506289533","title":"Marketing Practices and Performance of Small Service Firms","year":2006,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Marketing; Business; Return on marketing investment; Relationship marketing; Marketing effectiveness; Marketing management; Marketing strategy; Marketing research; Services marketing; Service (business); Digital marketing","score_opus":0.09929966213376229,"score_gpt":0.3418459266870261,"score_spread":0.24254626455326384,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2133506442","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99823344,0.00010938382,0.00002818951,0.00011742885,0.0000024788237,0.000005095888,0.00005624736,0.0000030284098,0.0014446869],"genre_scores_gemma":[0.9995024,0.000055424945,0.000016596116,0.000014043147,0.000005950611,0.0000020981204,0.000064869615,0.000001478757,0.00033708164],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990736,0.00028014684,0.00007897429,0.00008724118,0.00024627426,0.00023373484],"domain_scores_gemma":[0.98373276,0.004801848,0.005980757,0.00051330146,0.0019580068,0.003013279],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0013741781,0.00016087804,0.00018398462,0.0013653408,0.00071092776,0.0021152322,0.00026692438,0.00043214572,0.0027845306],"category_scores_gemma":[0.010668594,0.00009787758,0.00014557564,0.0020934925,0.00082464167,0.0009942007,0.00088531926,0.0004676533,0.0006708161],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001906403,0.00031840988,0.97731084,0.000028061797,0.000037041147,0.00016263295,0.0032314875,0.00029718003,0.00056358357,0.00031489358,0.0005253126,0.017019829],"study_design_scores_gemma":[0.0000046892533,0.0002614195,0.9943264,0.000010423108,0.000007317148,0.00006623261,0.00392832,0.0002912043,0.00017085517,0.00013868295,0.0007852277,0.000009088109],"about_ca_topic_score_codex":0.009002786,"about_ca_topic_score_gemma":0.010130502,"teacher_disagreement_score":0.009002786,"about_ca_system_score_codex":0.0012951258,"about_ca_system_score_gemma":0.00056753715,"threshold_uncertainty_score":0.017900765},"labels":[],"label_agreement":null},{"id":"W2139783857","doi":"10.1177/109467050032005","title":"Word-of-Mouth Processes within a Services Purchase Decision Context","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":1319,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of New Brunswick; Wilfrid Laurier University","funders":"","keywords":"Communication source; Word of mouth; Interpersonal communication; Interpersonal influence; Context (archaeology); Service (business); Business; Marketing; Psychology; Advertising; Social psychology; Computer science","score_opus":0.07240190047505907,"score_gpt":0.419309227069422,"score_spread":0.3469073265943629,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2139783857","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93874454,0.0008752601,0.029159928,0.0013817736,0.00013019261,0.00037827954,0.000087594184,0.00006603619,0.029176578],"genre_scores_gemma":[0.98558784,0.0003033572,0.011879215,0.00021053659,0.000074093085,0.000108912376,0.000056550598,0.00003587985,0.0017435754],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.9914278,0.005222172,0.0004939934,0.0008181369,0.001674125,0.00036383801],"domain_scores_gemma":[0.9530355,0.03693649,0.005937559,0.000915913,0.0022042012,0.00097039435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006456762,0.00055149244,0.0006524629,0.0014458521,0.0016782283,0.0059146564,0.00070199743,0.0021896283,0.0061916932],"category_scores_gemma":[0.051500585,0.0006223488,0.0006588293,0.00092344667,0.002131666,0.008077663,0.0034578112,0.0020817332,0.0008942092],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0026199624,0.0010142159,0.076451235,0.0025043192,0.00031975575,0.0045867767,0.4587167,0.0034269225,0.10489784,0.10628051,0.002544518,0.23663726],"study_design_scores_gemma":[0.00052875245,0.0027651656,0.31452292,0.0015400044,0.0006744667,0.003950889,0.27070266,0.05988114,0.028834764,0.258502,0.057083197,0.0010140962],"about_ca_topic_score_codex":0.0010064557,"about_ca_topic_score_gemma":0.0008546354,"teacher_disagreement_score":0.006456762,"about_ca_system_score_codex":0.0010036803,"about_ca_system_score_gemma":0.0010347087,"threshold_uncertainty_score":0.034147024},"labels":[],"label_agreement":null},{"id":"W2142327896","doi":"10.1177/109467050031005","title":"The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":455,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; HEC Montréal","funders":"","keywords":"Ambiguity; Business; Adaptability; Empowerment; Antecedent (behavioral psychology); Marketing; Service (business); Role conflict; Psychology; Knowledge management; Social psychology; Management; Computer science","score_opus":0.04689976579157073,"score_gpt":0.36617972590106085,"score_spread":0.3192799601094901,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142327896","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99741155,0.000035941306,0.00013039724,0.00012972063,0.0000026817672,0.00000414426,0.0000033357248,0.0000018339446,0.0022802742],"genre_scores_gemma":[0.9998203,0.000014371666,0.000040736286,0.000011709627,0.0000017845983,0.0000021873907,0.0000031117684,6.1858316e-7,0.0001052636],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99673367,0.0022092008,0.000049738886,0.0001061332,0.00030035403,0.0006008567],"domain_scores_gemma":[0.9826675,0.011885049,0.0017116617,0.00052541913,0.0005377268,0.0026726967],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0027891835,0.00016586235,0.00016926802,0.00039366152,0.001290254,0.0011543169,0.00025010805,0.0003116793,0.003488987],"category_scores_gemma":[0.013104549,0.00013049389,0.00020860901,0.00020528465,0.0018985611,0.0007417667,0.0016870574,0.00060863775,0.00014358028],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001148623,0.0013826975,0.88939327,0.00005987457,0.00003282458,0.0008614812,0.028472137,0.0005089416,0.0024264075,0.0065433304,0.0005253756,0.06864511],"study_design_scores_gemma":[0.00007609754,0.0013605421,0.96064305,0.00006410513,0.000030204714,0.00082088524,0.02942372,0.0016989359,0.0009671562,0.0026710571,0.002224212,0.000020024008],"about_ca_topic_score_codex":0.0013248785,"about_ca_topic_score_gemma":0.0026201983,"teacher_disagreement_score":0.003488987,"about_ca_system_score_codex":0.00067114574,"about_ca_system_score_gemma":0.0012372178,"threshold_uncertainty_score":0.014750779},"labels":[],"label_agreement":null},{"id":"W2142365442","doi":"10.1177/1094670506295849","title":"Back From the Brink: Why Customers Stay","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":110,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Dilemma; Business; Marketing; Service provider; Customer service; Service (business)","score_opus":0.10816867183922042,"score_gpt":0.3600846324658507,"score_spread":0.2519159606266303,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2142365442","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8605257,0.002620211,0.0049560056,0.078999,0.0005484362,0.00003932667,0.00008447262,0.0001107042,0.052116122],"genre_scores_gemma":[0.9932033,0.00030798867,0.00034208185,0.003526929,0.000048431262,0.00001058658,0.000017352017,0.00003604547,0.0025072442],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99447775,0.0028315377,0.00016668889,0.00030248234,0.0011260522,0.0010955117],"domain_scores_gemma":[0.99347997,0.003292979,0.0009667529,0.00026512306,0.0011233386,0.00087190204],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029636556,0.00030730094,0.0004407039,0.00053532317,0.0056787245,0.0074480413,0.0008733951,0.0045622205,0.0040102554],"category_scores_gemma":[0.016013917,0.00032398367,0.00042808193,0.00062154443,0.009040941,0.006666746,0.0021903077,0.004827586,0.001110499],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00061682326,0.00021938836,0.079904005,0.00043837875,0.00013457949,0.0054821046,0.62799805,0.00060723483,0.0032312972,0.12664482,0.07210746,0.08261591],"study_design_scores_gemma":[0.000032921333,0.00011766208,0.020593647,0.00034014913,0.00005141276,0.0017404835,0.84688,0.0009900411,0.0014664407,0.033301674,0.09434343,0.0001421241],"about_ca_topic_score_codex":0.008255556,"about_ca_topic_score_gemma":0.0077536623,"teacher_disagreement_score":0.008255556,"about_ca_system_score_codex":0.0025554686,"about_ca_system_score_gemma":0.0024223893,"threshold_uncertainty_score":0.018541336},"labels":[],"label_agreement":null},{"id":"W2151170976","doi":"10.1177/1094670512446062","title":"Can Customers Detect Script Usage in Service Encounters?","year":2012,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":60,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service design; Service (business); Service delivery framework; Scripting language; Computer science; Hospitality industry; Service provider; Service guarantee; Empirical research; Service level objective; Customer satisfaction; Service recovery; Marketing; Knowledge management; Business; Service quality; Tourism","score_opus":0.09786353507713373,"score_gpt":0.35137227885202915,"score_spread":0.2535087437748954,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2151170976","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9916603,0.00007062286,0.0031304313,0.00033471864,0.000016002738,0.00006119843,0.00006771782,0.00009175118,0.004567289],"genre_scores_gemma":[0.9983241,0.000048730344,0.001076396,0.00014249115,0.0000062644413,0.000023317767,0.000052697553,0.000011280166,0.00031472265],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9968509,0.0013535,0.00025134734,0.00038767981,0.0008225811,0.00033407216],"domain_scores_gemma":[0.9788463,0.009166962,0.006084887,0.002164289,0.003007041,0.0007305531],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029815799,0.00039131535,0.0004317161,0.000687363,0.0005077592,0.0037952615,0.0005450215,0.0013023019,0.0022445258],"category_scores_gemma":[0.039514214,0.00037224518,0.00039170706,0.0006642349,0.00106963,0.0037204183,0.000966863,0.00093493314,0.0009588311],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00088988035,0.00063089875,0.7832909,0.00027675804,0.00010765967,0.00054151384,0.051310826,0.0008335241,0.016151901,0.0023661128,0.0016327807,0.1419672],"study_design_scores_gemma":[0.000042431104,0.0011902214,0.9314556,0.000108515414,0.00010915228,0.0009769258,0.039902724,0.008941827,0.0083668735,0.004730215,0.0039857975,0.00018981133],"about_ca_topic_score_codex":0.0031132188,"about_ca_topic_score_gemma":0.00231788,"teacher_disagreement_score":0.0037952615,"about_ca_system_score_codex":0.0006014718,"about_ca_system_score_gemma":0.00049200904,"threshold_uncertainty_score":0.01576823},"labels":[],"label_agreement":null},{"id":"W2155454656","doi":"10.1177/1094670513510196","title":"How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Context (archaeology); Dual (grammatical number); Marketing; Industrial organization; Finance","score_opus":0.03923915313014181,"score_gpt":0.29853920687963664,"score_spread":0.25930005374949483,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2155454656","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9966863,0.00008214717,0.0002235994,0.00025049015,0.0000035050841,0.0000070492897,0.0000171546,0.0000025137176,0.0027272997],"genre_scores_gemma":[0.99965453,0.000025491438,0.00006349779,0.000032091342,0.0000038540747,0.000002581913,0.000017609509,7.3608936e-7,0.00019956064],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99757403,0.0011055007,0.00014672743,0.00019611357,0.0004127784,0.0005648362],"domain_scores_gemma":[0.9834819,0.0049345866,0.0069266898,0.0004944146,0.0010558934,0.003106517],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002779595,0.0002123977,0.00029652793,0.00050042366,0.0009875924,0.003824082,0.00038991543,0.0008948841,0.0027670406],"category_scores_gemma":[0.008624382,0.0001431281,0.0002989096,0.000764787,0.0012924647,0.0016412055,0.0023345172,0.001079396,0.0003376968],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00043087956,0.0013339233,0.96348125,0.000053531676,0.00024277739,0.00022997386,0.0022276784,0.0019956054,0.0035565419,0.00500087,0.0005270861,0.020920075],"study_design_scores_gemma":[0.000016113381,0.00058656227,0.9892244,0.000022637876,0.0000788773,0.000053611784,0.0039687464,0.0017372331,0.0010646965,0.0020863058,0.0011311327,0.000029738629],"about_ca_topic_score_codex":0.0037930536,"about_ca_topic_score_gemma":0.008841666,"teacher_disagreement_score":0.003824082,"about_ca_system_score_codex":0.0015521861,"about_ca_system_score_gemma":0.0014367261,"threshold_uncertainty_score":0.014700055},"labels":[],"label_agreement":null},{"id":"W2159116209","doi":"10.1177/1094670507301065","title":"Doing a Double Take","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Benchmarking; Variance (accounting); Facet (psychology); Service quality; Service (business); Quality (philosophy); Computer science; Test (biology); Econometrics; Marketing; Accounting; Business; Psychology; Statistics; Economics; Social psychology; Mathematics","score_opus":0.12522558109854015,"score_gpt":0.38897844989255864,"score_spread":0.2637528687940185,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2159116209","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1942628,0.005053565,0.26011276,0.0525107,0.0189718,0.008428044,0.0020726079,0.0067733154,0.45181438],"genre_scores_gemma":[0.3965802,0.002505872,0.22014318,0.02155329,0.0021855687,0.0045330604,0.0010458798,0.0012361606,0.35021675],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9892398,0.003130942,0.0006302534,0.0019949332,0.0036034924,0.0014006698],"domain_scores_gemma":[0.97791606,0.003979634,0.0017554332,0.008867562,0.0036511149,0.0038303116],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011179423,0.0012486938,0.0017324984,0.0010020059,0.0049071843,0.0041108546,0.0022215364,0.002738003,0.06551764],"category_scores_gemma":[0.027719531,0.0007024529,0.0018510327,0.0005253211,0.0033498297,0.0037768108,0.0075060716,0.0047964,0.03566298],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0014275421,0.0028599307,0.012509313,0.0007069451,0.0002009131,0.00092864333,0.005878136,0.00032416734,0.012832486,0.028180154,0.14127547,0.79287636],"study_design_scores_gemma":[0.0005685143,0.0043722503,0.034349725,0.0011360773,0.00027631008,0.004126115,0.021659741,0.0019781012,0.016020393,0.098398946,0.8166376,0.0004762032],"about_ca_topic_score_codex":0.002507819,"about_ca_topic_score_gemma":0.006523513,"teacher_disagreement_score":0.06551764,"about_ca_system_score_codex":0.0015313609,"about_ca_system_score_gemma":0.0048859664,"threshold_uncertainty_score":0.21917832},"labels":[],"label_agreement":null},{"id":"W2160134325","doi":"10.1177/109467050141003","title":"A Three-Dimensional Scale of Intangibility","year":2001,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":184,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Generality; Business; Services marketing; Marketing; Construct (python library); Scale (ratio); Goods and services; Service (business); Economics; Computer science; Management","score_opus":0.10783919011735817,"score_gpt":0.36266860762649616,"score_spread":0.254829417509138,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2160134325","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.81415665,0.0006245385,0.031782053,0.0018667098,0.0002546986,0.0011142611,0.0015169262,0.00023440919,0.14844981],"genre_scores_gemma":[0.97215444,0.00031107038,0.023645168,0.00016497992,0.000033083896,0.00059001456,0.00069420796,0.000016479065,0.0023905586],"study_design_codex":"observational","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9979254,0.00074013567,0.00024658497,0.00011191932,0.0008388484,0.00013708431],"domain_scores_gemma":[0.9923429,0.0028986016,0.001335699,0.0007094372,0.0018623283,0.00085108593],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025273173,0.00031193523,0.00021524269,0.0030869846,0.0004955029,0.0015084083,0.00050488714,0.0007146537,0.0056825867],"category_scores_gemma":[0.01301823,0.00015219417,0.00052342535,0.0020848073,0.0015517332,0.00187229,0.0015997505,0.001200767,0.00055732916],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0005003006,0.0013875006,0.45072907,0.0007353691,0.00037390398,0.00042309274,0.020879654,0.0046291235,0.011649697,0.13353272,0.01881264,0.35634688],"study_design_scores_gemma":[0.00011100121,0.0011559998,0.8085029,0.00042935304,0.00009455005,0.0011159695,0.017724697,0.010154843,0.0021346386,0.069293946,0.08904227,0.00023991885],"about_ca_topic_score_codex":0.0011173099,"about_ca_topic_score_gemma":0.0013791622,"teacher_disagreement_score":0.0056825867,"about_ca_system_score_codex":0.00080763595,"about_ca_system_score_gemma":0.0010116686,"threshold_uncertainty_score":0.019010127},"labels":[],"label_agreement":null},{"id":"W2171939420","doi":"10.1177/1094670514559187","title":"The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"Centers for Disease Control and Prevention","keywords":"Experiential learning; Typology; Framing (construction); Service provider; Marketing; Services marketing; Business; Service (business); Public relations; Transformative learning; Psychology; Sociology; Political science","score_opus":0.022128402041596214,"score_gpt":0.3131275810693493,"score_spread":0.2909991790277531,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171939420","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.98259073,0.00019019189,0.0028541128,0.0026639192,0.00003072939,0.00003028704,0.000019672474,0.000007892277,0.011612523],"genre_scores_gemma":[0.9991605,0.00007806889,0.00030004882,0.00016597235,0.000006405414,0.000015906375,0.000010502618,0.000005614001,0.00025687309],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9884625,0.008726815,0.0002144674,0.00032778655,0.0011495077,0.0011189108],"domain_scores_gemma":[0.9834057,0.012192698,0.0015047868,0.0009124261,0.0007812511,0.0012031982],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0125993965,0.000537501,0.00031821578,0.0014661289,0.00533471,0.0071500735,0.0009730486,0.0017553412,0.0025836576],"category_scores_gemma":[0.026948454,0.00048961554,0.00040208886,0.0010083196,0.018473137,0.007447266,0.007505845,0.0037774604,0.0001739371],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000085835956,0.00007027716,0.020895755,0.000054718545,0.000014328877,0.0004878262,0.95825833,0.00007463114,0.00044159836,0.014078056,0.00028282774,0.0052557434],"study_design_scores_gemma":[0.000012760696,0.00005778309,0.018923704,0.000108359214,0.00001282937,0.00033177147,0.96383315,0.00034041132,0.00027425433,0.01159021,0.0044720033,0.000042687963],"about_ca_topic_score_codex":0.0054102913,"about_ca_topic_score_gemma":0.0062746876,"teacher_disagreement_score":0.0125993965,"about_ca_system_score_codex":0.0026895774,"about_ca_system_score_gemma":0.0018114434,"threshold_uncertainty_score":0.06663275},"labels":[],"label_agreement":null},{"id":"W2605834318","doi":"10.1177/1094670516685179","title":"The Social Dimension of Service Interactions","year":2017,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":109,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"Technion-Israel Institute of Technology","keywords":"Incivility; Emotional labor; Feeling; Prosocial behavior; Social psychology; Psychology; Service (business); Employee research; Politeness; Business; Marketing; Organizational commitment; Political science","score_opus":0.2507602120843586,"score_gpt":0.5679751540848934,"score_spread":0.3172149420005348,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2605834318","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.87451875,0.0008245179,0.005512152,0.002987055,0.00009148494,0.00005588374,0.00008848533,0.000052887164,0.11586864],"genre_scores_gemma":[0.9982907,0.00019520507,0.000368954,0.000092404116,0.00002890894,0.000015373069,0.000018535045,0.000007902089,0.0009820508],"study_design_codex":"qualitative","study_design_gemma":"observational","domain_scores_codex":[0.99637526,0.0023299363,0.00010149577,0.00022627974,0.0005809087,0.00038605556],"domain_scores_gemma":[0.9930749,0.0033801848,0.0015331652,0.0004059344,0.000568865,0.0010369632],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011257387,0.00028675754,0.00017733936,0.0010705073,0.0028872876,0.0038765399,0.00037388082,0.00074613706,0.0061450885],"category_scores_gemma":[0.0054699047,0.00016679634,0.00024578883,0.0006009664,0.0042150114,0.0020717394,0.0032629583,0.0010103899,0.00027100497],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0004451226,0.0005815137,0.30799803,0.00070842897,0.00026412573,0.0019452652,0.41150707,0.0015818174,0.011133637,0.09820841,0.0041010366,0.16152564],"study_design_scores_gemma":[0.000041635707,0.0004956366,0.46141642,0.0002683722,0.00015225353,0.0017520022,0.40684,0.0023081095,0.001959677,0.044974484,0.07968457,0.000106903804],"about_ca_topic_score_codex":0.0031752805,"about_ca_topic_score_gemma":0.0050651045,"teacher_disagreement_score":0.0061450885,"about_ca_system_score_codex":0.0018093908,"about_ca_system_score_gemma":0.0013630112,"threshold_uncertainty_score":0.020557344},"labels":[],"label_agreement":null},{"id":"W2906043518","doi":"10.1177/1094670518819853","title":"Offensive and Defensive Marketing in Spatial Competition","year":2018,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Market Behavior and Pricing","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University; Group for Research in Decision Analysis","funders":"Agencia Estatal de Investigación; Junta de Castilla y León; Universidad de Valladolid","keywords":"Offensive; Marketing; Business; Service provider; Competition (biology); Service (business); Services marketing; Economics","score_opus":0.06369350537811297,"score_gpt":0.33051578774464185,"score_spread":0.2668222823665289,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2906043518","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8759822,0.0010047882,0.0060712523,0.00095323665,0.000022667105,0.000050204595,0.000036836507,0.000018145205,0.11586069],"genre_scores_gemma":[0.9985065,0.00009391484,0.00025448896,0.00003860997,0.000007377434,0.000004558528,0.0000043018695,0.0000017609519,0.0010884821],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9987489,0.0006059069,0.000025156798,0.0000891199,0.00022938328,0.00030149388],"domain_scores_gemma":[0.99637383,0.0019761096,0.0007369398,0.000152297,0.00024956887,0.00051133364],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010126146,0.0003402613,0.0003202766,0.00093810755,0.0010174864,0.003136198,0.00044104288,0.0009875543,0.012002837],"category_scores_gemma":[0.0046580713,0.00018762758,0.00033837516,0.0010302789,0.003848548,0.0024970414,0.0014781203,0.0007728217,0.00036982435],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001039367,0.0009008832,0.1417957,0.00060776545,0.00020887276,0.0017744815,0.0055637336,0.061130542,0.00799839,0.6706843,0.0024618586,0.105834104],"study_design_scores_gemma":[0.00020375369,0.0013207489,0.37770927,0.00031914702,0.000250531,0.0018383018,0.03333327,0.09959092,0.0022740592,0.45830974,0.024582768,0.00026755166],"about_ca_topic_score_codex":0.008616896,"about_ca_topic_score_gemma":0.015990933,"teacher_disagreement_score":0.012002837,"about_ca_system_score_codex":0.0022376645,"about_ca_system_score_gemma":0.0014534461,"threshold_uncertainty_score":0.040153444},"labels":[],"label_agreement":null},{"id":"W2982449992","doi":"10.1177/1094670519883949","title":"Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?","year":2019,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Emotional exhaustion; Injustice; Psychology; Interpersonal communication; Social psychology; Organizational justice; Turnover; Employee engagement; Emotional labor; Human resource management; Organizational commitment; Burnout; Public relations; Management; Political science","score_opus":0.12501647638331936,"score_gpt":0.3645731515655249,"score_spread":0.23955667518220553,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2982449992","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99299824,0.0013148966,0.00053741515,0.0026547334,0.00004765829,0.000029234125,0.000013085336,0.0000039249235,0.0024007487],"genre_scores_gemma":[0.99907815,0.00038473718,0.0001910342,0.0001806936,0.000024730847,0.00001498812,0.0000073390997,8.718975e-7,0.00011726758],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9980415,0.0012195798,0.00007291778,0.00011470264,0.0002152784,0.00033604034],"domain_scores_gemma":[0.9897237,0.00534174,0.0025296407,0.000443532,0.00066586194,0.001295552],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004448145,0.00025472406,0.00041194996,0.00053812354,0.0014881408,0.0021257692,0.0007817716,0.00093844545,0.0018696862],"category_scores_gemma":[0.012603592,0.0001803701,0.0004553417,0.00038141827,0.0020222939,0.0011491242,0.0016072378,0.0016949776,0.00008259744],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008468831,0.005058723,0.7517932,0.0006558253,0.00047429083,0.0003049497,0.014351962,0.0008617373,0.0015288073,0.0054582004,0.0012373341,0.2174281],"study_design_scores_gemma":[0.00006950126,0.0017550228,0.96659297,0.00048737664,0.0003144444,0.00014042479,0.020218438,0.0016528444,0.00073413877,0.0063656108,0.001635543,0.000033762684],"about_ca_topic_score_codex":0.0062632184,"about_ca_topic_score_gemma":0.017863816,"teacher_disagreement_score":0.0062632184,"about_ca_system_score_codex":0.0012704809,"about_ca_system_score_gemma":0.0036444871,"threshold_uncertainty_score":0.023524344},"labels":[],"label_agreement":null},{"id":"W2988982718","doi":"10.1177/1094670519885442","title":"Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance","year":2019,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Business; Turnover; Service (business); Test (biology); Marketing; Economics","score_opus":0.06936859391248563,"score_gpt":0.3347082976560018,"score_spread":0.2653397037435162,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2988982718","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.996443,0.00019915488,0.00043701008,0.0004293913,0.000016343576,0.0000049644987,0.000032569234,0.000008602781,0.0024289212],"genre_scores_gemma":[0.99947935,0.0000593308,0.0001130122,0.00009517762,0.0000101135365,0.0000020971038,0.00001824629,0.0000055551272,0.00021710855],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99654204,0.0015684451,0.00015959356,0.00036286333,0.0008985035,0.00046858154],"domain_scores_gemma":[0.97719437,0.010491945,0.007072843,0.0013071747,0.0020641254,0.0018695836],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00303144,0.00013175246,0.00028412245,0.00038633012,0.0005641462,0.0018311745,0.00029586346,0.0008461347,0.0037791762],"category_scores_gemma":[0.021376489,0.00020650653,0.0003476219,0.00030311843,0.0010197408,0.0011246138,0.0010873496,0.00076520076,0.0005254796],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006158955,0.00024951628,0.95391726,0.00007191279,0.0001734809,0.00016350046,0.006646703,0.00029875326,0.0039950605,0.00039742282,0.00074202876,0.032728467],"study_design_scores_gemma":[0.000011489226,0.00021890571,0.98818284,0.000033675387,0.00004438018,0.00015795331,0.008716362,0.0005720709,0.0006306589,0.0005905121,0.0008145874,0.000026541693],"about_ca_topic_score_codex":0.0045320294,"about_ca_topic_score_gemma":0.006681262,"teacher_disagreement_score":0.0045320294,"about_ca_system_score_codex":0.00046410112,"about_ca_system_score_gemma":0.00057088974,"threshold_uncertainty_score":0.01603204},"labels":[],"label_agreement":null},{"id":"W3026777499","doi":"10.1177/1094670520933683","title":"Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":41,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"Ministry of Education, India; Ministry of Education - Singapore","keywords":"Proactivity; Business; Profitability index; Compensation (psychology); Bumping; Computer science; Marketing; Psychology; Finance","score_opus":0.10231680053346506,"score_gpt":0.3991161144070026,"score_spread":0.29679931387353753,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3026777499","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9432855,0.0012189645,0.021700095,0.0050945547,0.00009867028,0.0003287998,0.000045803394,0.00016390973,0.02806361],"genre_scores_gemma":[0.9896744,0.00044114463,0.008128232,0.00042302255,0.00002223714,0.00009470594,0.00001780222,0.00001278056,0.0011856394],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99721575,0.0019000972,0.00007841221,0.00017135493,0.00041523832,0.00021909899],"domain_scores_gemma":[0.9895583,0.0069149393,0.0016884495,0.00080285297,0.0004920198,0.0005434904],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005208325,0.00035415753,0.00023659646,0.0005518763,0.0011505476,0.002517053,0.0010592202,0.000835378,0.0036890057],"category_scores_gemma":[0.020295784,0.000186458,0.00028554487,0.0004101025,0.0013198038,0.0034206454,0.0010357521,0.0011232648,0.00037856845],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010657486,0.004827207,0.054321595,0.0021761814,0.0002092081,0.00040883102,0.027367849,0.006294439,0.014080457,0.03260137,0.0047654337,0.85188174],"study_design_scores_gemma":[0.0015516941,0.018738542,0.38251355,0.0044641015,0.0015465823,0.0024572387,0.17810862,0.078943804,0.045068014,0.1161494,0.16977789,0.0006806011],"about_ca_topic_score_codex":0.0018770447,"about_ca_topic_score_gemma":0.0028540252,"teacher_disagreement_score":0.005208325,"about_ca_system_score_codex":0.0011091053,"about_ca_system_score_gemma":0.0025184385,"threshold_uncertainty_score":0.027544618},"labels":[],"label_agreement":null},{"id":"W3084856206","doi":"10.1177/1094670520958073","title":"Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":94,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Service (business); Field (mathematics); Analytics; Relevance (law); Public relations; Data science; Computer science; Marketing; Political science; Business","score_opus":0.08941190034376147,"score_gpt":0.36658920356419195,"score_spread":0.2771773032204305,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3084856206","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00027893155,0.17448106,0.0008664154,0.6324228,0.18937129,0.000052421932,0.000076549935,0.0001009755,0.0023495818],"genre_scores_gemma":[0.010382329,0.35522038,0.003803068,0.30243248,0.3220729,0.00020432628,0.00016171341,0.0001464014,0.0055764746],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.97937554,0.008408321,0.0034104674,0.0024486228,0.0046946914,0.0016623006],"domain_scores_gemma":[0.6567039,0.24334556,0.012114024,0.0055986345,0.06900382,0.013234147],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.046883274,0.0015794595,0.0030306603,0.00974997,0.005973061,0.0203427,0.004309801,0.02077711,0.011836338],"category_scores_gemma":[0.13755003,0.0007707958,0.0024378537,0.0065018698,0.013782754,0.032880485,0.0053538037,0.026254898,0.0056821313],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012964715,0.000088710156,0.00071920466,0.005777649,0.00009924575,0.00028143488,0.002099461,0.00021188198,0.00019169053,0.034287635,0.80446357,0.15164985],"study_design_scores_gemma":[0.000025183554,0.000044788954,0.00059527357,0.011242249,0.00009057485,0.00016871688,0.004211283,0.00017274953,0.0000949114,0.028426904,0.9548402,0.00008711429],"about_ca_topic_score_codex":0.0071032117,"about_ca_topic_score_gemma":0.013414572,"teacher_disagreement_score":0.046883274,"about_ca_system_score_codex":0.009788451,"about_ca_system_score_gemma":0.031802487,"threshold_uncertainty_score":0.24794537},"labels":[],"label_agreement":null},{"id":"W3088432870","doi":"10.1177/1094670520960231","title":"Employee Reactions to Preservice Tips and Compliments","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Psychology of Social Influence","field":"Social Sciences","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Acadia University; University of British Columbia; University of Manitoba","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Marketing; Service (business); Incentive; Business; Context (archaeology); Service guarantee; Perception; Service delivery framework; Service design; Public relations; Psychology; Economics","score_opus":0.3872049883595732,"score_gpt":0.5349792563390405,"score_spread":0.14777426797946736,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3088432870","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99735403,0.00006995037,0.00012405086,0.0002316371,0.000023212811,0.00001835873,0.000010688239,0.000010549452,0.0021575482],"genre_scores_gemma":[0.99784935,0.00011019932,0.00022046916,0.00028595034,0.000027603926,0.000027020857,0.00002060791,0.000006558383,0.0014522143],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9958682,0.002286087,0.00018580226,0.00020899795,0.0010067741,0.00044424308],"domain_scores_gemma":[0.9723342,0.014326153,0.0055199303,0.0016518955,0.0027751122,0.0033927273],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004010787,0.00037943936,0.00034058353,0.00043726334,0.0015558604,0.0016391402,0.00036579222,0.0011266452,0.0032249251],"category_scores_gemma":[0.024252191,0.00019672023,0.0003545646,0.00029663,0.00090331386,0.00058734114,0.0018102911,0.0015144316,0.00048447808],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.002330197,0.0052758516,0.54194266,0.00075673085,0.00026577635,0.0013319117,0.21081695,0.00091068,0.017597202,0.0014676396,0.0062871296,0.21101727],"study_design_scores_gemma":[0.00013624183,0.008824687,0.6132059,0.00026358603,0.00016406497,0.0005632322,0.34944808,0.0015102106,0.0077178087,0.00088194286,0.01710658,0.00017771199],"about_ca_topic_score_codex":0.0012555664,"about_ca_topic_score_gemma":0.001972671,"teacher_disagreement_score":0.004010787,"about_ca_system_score_codex":0.0006165769,"about_ca_system_score_gemma":0.0008870605,"threshold_uncertainty_score":0.021211267},"labels":[],"label_agreement":null},{"id":"W3128808979","doi":"10.1177/1094670521989448","title":"How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Humor Studies and Applications","field":"Psychology","cited_by":64,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Psychology; Context (archaeology); Social media; Social psychology; Compensation (psychology); Personality; Advertising; Business","score_opus":0.37675317550244625,"score_gpt":0.501448862034309,"score_spread":0.1246956865318628,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3128808979","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99522865,0.00008044861,0.0019045683,0.00019892813,0.000019923124,0.000027741327,0.00004075771,0.000022918146,0.0024760857],"genre_scores_gemma":[0.9987919,0.00004852797,0.00051603885,0.00018761828,0.000013264253,0.000022105749,0.000052267078,0.000006972307,0.0003613758],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99766326,0.0013838406,0.0000927363,0.00028696618,0.0003815679,0.00019161862],"domain_scores_gemma":[0.9811912,0.00813758,0.0064959237,0.001511808,0.0019950967,0.0006683906],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0023642653,0.0003114197,0.00022542581,0.00040771184,0.00039655893,0.0012172539,0.00021508022,0.0009545657,0.0014081522],"category_scores_gemma":[0.023521738,0.00019582681,0.0002304764,0.00019392336,0.00069389964,0.0008868243,0.00067729235,0.0006767881,0.0004069979],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020486333,0.00066865736,0.81980765,0.0004156516,0.00022603772,0.00048960926,0.04356459,0.0005384929,0.07603831,0.0009709738,0.0014130065,0.053818334],"study_design_scores_gemma":[0.00005328615,0.0011120822,0.94934255,0.00010750566,0.00010749582,0.00027712103,0.030969903,0.0022803552,0.0112277055,0.0010571663,0.0033621003,0.000102858474],"about_ca_topic_score_codex":0.0009778021,"about_ca_topic_score_gemma":0.0013257774,"teacher_disagreement_score":0.0023642653,"about_ca_system_score_codex":0.00030426963,"about_ca_system_score_gemma":0.00021841942,"threshold_uncertainty_score":0.012503564},"labels":[],"label_agreement":null},{"id":"W3175686559","doi":"10.1177/10946705211022841","title":"Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Athabasca University","funders":"Consejería de Educación, Junta de Castilla y León","keywords":"Business; Outsourcing; Delegate; Service provider; Marketing; Context (archaeology); Service (business); Product (mathematics); Warranty; Business service provider; Control (management); Industrial organization; Computer science; Service design","score_opus":0.07549568422311179,"score_gpt":0.3341141226070866,"score_spread":0.2586184383839748,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3175686559","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9041928,0.00021396636,0.019583898,0.00051060366,0.000022530585,0.00017772453,0.0003542195,0.00010421793,0.07483999],"genre_scores_gemma":[0.9937256,0.000058289996,0.0019790041,0.000028911943,0.000009449798,0.00002061775,0.00007647103,0.000009571243,0.004092126],"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9982912,0.00044374177,0.00010242968,0.0002495681,0.00039432108,0.0005187852],"domain_scores_gemma":[0.9956195,0.0019996734,0.00081852166,0.00044920115,0.00066674803,0.00044633113],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010256721,0.00047818603,0.00031606155,0.0010373455,0.0012449268,0.003921745,0.0009206201,0.0007382428,0.020807313],"category_scores_gemma":[0.0043659685,0.00045299373,0.00055394985,0.0013554844,0.0016178286,0.006138235,0.0026257655,0.00059046724,0.0016609344],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.003734143,0.0043878066,0.3965617,0.0008803086,0.0001667081,0.0027850515,0.005413208,0.06937967,0.0217869,0.2661065,0.0063785883,0.22241955],"study_design_scores_gemma":[0.0005996202,0.00417749,0.37844858,0.0005670906,0.0008072425,0.004303296,0.03961957,0.36421826,0.027941473,0.10372376,0.0751852,0.00040835366],"about_ca_topic_score_codex":0.012129022,"about_ca_topic_score_gemma":0.013754082,"teacher_disagreement_score":0.020807313,"about_ca_system_score_codex":0.0042122463,"about_ca_system_score_gemma":0.001702651,"threshold_uncertainty_score":0.06960744},"labels":[],"label_agreement":null},{"id":"W3204812829","doi":"10.1177/10946705211036944","title":"The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Information and Cyber Security","field":"Computer Science","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Seriousness; Data breach; Profitability index; Hacker; Business; Event study; Market liquidity; Context (archaeology); Actuarial science; Finance; Computer security; Computer science; Law","score_opus":0.07418168681109191,"score_gpt":0.3904573864886746,"score_spread":0.31627569967758273,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3204812829","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9981881,0.00006216513,0.0005567684,0.00015911918,0.000008605996,0.00003938446,0.00024918513,0.000011741887,0.0007250788],"genre_scores_gemma":[0.99912816,0.000043546424,0.00020330453,0.000036427766,0.000020337346,0.00003820274,0.00030467103,0.0000041492435,0.00022114131],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9972953,0.0011660446,0.0002443195,0.00031762567,0.00050101813,0.0004757135],"domain_scores_gemma":[0.95091534,0.029083313,0.01479072,0.0014651879,0.001732282,0.0020131096],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0035439834,0.00037105737,0.0005506712,0.0018386268,0.00063141104,0.0016636226,0.0005116128,0.0009854547,0.0035160063],"category_scores_gemma":[0.023707747,0.00017338998,0.000786325,0.0015752774,0.0008512914,0.0015731391,0.0013446459,0.0023611384,0.0004440016],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012591882,0.002058609,0.9699157,0.00010759816,0.00029826563,0.0010749146,0.0018165497,0.0033927101,0.0020919607,0.0015928989,0.0011784553,0.015213114],"study_design_scores_gemma":[0.0000394681,0.0010336807,0.9787082,0.000021332013,0.00015311153,0.00019456398,0.0032200767,0.013838333,0.0011057724,0.00073329493,0.0009089978,0.00004318511],"about_ca_topic_score_codex":0.004107908,"about_ca_topic_score_gemma":0.002561364,"teacher_disagreement_score":0.004107908,"about_ca_system_score_codex":0.0005498391,"about_ca_system_score_gemma":0.0005218969,"threshold_uncertainty_score":0.018742621},"labels":[],"label_agreement":null},{"id":"W4223909509","doi":"10.1177/10946705211063692","title":"Artificial Emotions and Love and Sex Doll Service Workers","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Sexuality, Behavior, and Technology","field":"Psychology","cited_by":62,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Conversation; Emotional labor; Service (business); Empathy; Pleasure; Mainstream; Natural (archaeology); Psychology; Social psychology; Romance; Sexual desire; Human sexuality; Sociology; Marketing; Business; Gender studies; Political science; Communication","score_opus":0.1689948984269261,"score_gpt":0.45318403230985693,"score_spread":0.2841891338829308,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4223909509","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.70965004,0.0068695717,0.011543024,0.014084953,0.00065920345,0.00006948225,0.000045847024,0.000085025546,0.25699285],"genre_scores_gemma":[0.98058885,0.0013201413,0.0018266102,0.0012061119,0.000068965266,0.000031163683,0.0000142085155,0.000017138613,0.014926846],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.9991215,0.0005443667,0.000017587921,0.000053487776,0.00016635282,0.000096687916],"domain_scores_gemma":[0.99918586,0.0003208742,0.00017965815,0.000052634103,0.00007767741,0.0001833409],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008443153,0.00023544383,0.000112047506,0.00024544413,0.0015877435,0.0030007104,0.0002870062,0.00096578855,0.0051373197],"category_scores_gemma":[0.002008941,0.00012536919,0.0002466431,0.000114484144,0.0050671953,0.0012333961,0.0021098184,0.00097484083,0.0005692103],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00097314914,0.0008262755,0.0475385,0.0012293285,0.000111870955,0.0037153638,0.36787772,0.0015573155,0.027290564,0.30419675,0.023327198,0.22135599],"study_design_scores_gemma":[0.00012246231,0.0015765984,0.114729255,0.0010254,0.00010456901,0.009483738,0.35655645,0.0044061067,0.009486942,0.07083935,0.43146658,0.0002024934],"about_ca_topic_score_codex":0.00071724807,"about_ca_topic_score_gemma":0.0009104841,"teacher_disagreement_score":0.0051373197,"about_ca_system_score_codex":0.00080208626,"about_ca_system_score_gemma":0.00039011118,"threshold_uncertainty_score":0.017186046},"labels":[],"label_agreement":null},{"id":"W4281922449","doi":"10.1177/10946705221103937","title":"Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"AI in Service Interactions","field":"Computer Science","cited_by":147,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Queen's University","funders":"","keywords":"Surprise; Computer science; Robot; Service (business); Artificial intelligence; Moderation; Uncanny valley; Knowledge management; Social media; Human–computer interaction; Machine learning; Psychology; Marketing; Business; World Wide Web; Social psychology","score_opus":0.11259639365758518,"score_gpt":0.39590141816734414,"score_spread":0.283305024509759,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4281922449","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8667034,0.0011884036,0.106032185,0.0021863205,0.000071863185,0.0005350433,0.00048399638,0.0001683147,0.022630425],"genre_scores_gemma":[0.9842168,0.00014548942,0.014632766,0.00011636777,0.000023320634,0.00011908181,0.00011660874,0.0000070090323,0.00062243396],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998293,0.0010799211,0.000084411244,0.0001648577,0.00026436071,0.0001135061],"domain_scores_gemma":[0.99547124,0.0030953595,0.0005852282,0.00014497063,0.0005938498,0.000109368855],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00203045,0.00044262418,0.0003940931,0.0030513215,0.00046703525,0.002784311,0.0005259469,0.00058590085,0.0015097355],"category_scores_gemma":[0.006009774,0.00024232526,0.0006444406,0.0017311672,0.0008238947,0.001530858,0.000813907,0.0007074744,0.00032126895],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008080677,0.0008950297,0.49575886,0.0013716101,0.0006092615,0.0011836118,0.043667987,0.021454988,0.011080222,0.019244254,0.004890181,0.39903593],"study_design_scores_gemma":[0.000042315183,0.00046864664,0.5524908,0.00040586697,0.00025823113,0.0006990463,0.039711624,0.36875838,0.004181773,0.023008611,0.00980492,0.00016981465],"about_ca_topic_score_codex":0.0036192946,"about_ca_topic_score_gemma":0.0052300473,"teacher_disagreement_score":0.0036192946,"about_ca_system_score_codex":0.0014962466,"about_ca_system_score_gemma":0.00061462127,"threshold_uncertainty_score":0.010856032},"labels":[],"label_agreement":null},{"id":"W4283778926","doi":"10.1177/10946705221111347","title":"Service Provider to the Rescue: How Firm Recovery of Do-It-Yourself Service Failure Turns Consumers from Competitors to Satisfied Customers","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Mindset; Competitor analysis; Marketing; Service (business); Moderation; Business; Consumption (sociology); Service provider; Service recovery; Public relations; Psychology; Service quality; Social psychology; Sociology; Computer science; Political science","score_opus":0.06544276997051614,"score_gpt":0.3210078474558015,"score_spread":0.2555650774852854,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4283778926","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9838605,0.0000775744,0.0008267874,0.0015068797,0.00001975064,0.00002046203,0.000018175406,0.000020516569,0.013649424],"genre_scores_gemma":[0.9982206,0.000048555976,0.0002385389,0.0001909214,0.0000046115265,0.000005684584,0.000015408155,0.000008468453,0.001267224],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99915314,0.0003870152,0.000020959847,0.000083987674,0.0001952111,0.00015964027],"domain_scores_gemma":[0.99741995,0.0012136594,0.00045959742,0.00014784807,0.00031517373,0.00044378938],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011753417,0.00017727139,0.00014495026,0.00034625013,0.001508091,0.0039543724,0.00046272908,0.0010544925,0.0071452106],"category_scores_gemma":[0.0071166493,0.00014463588,0.00026795478,0.00035994864,0.0018996078,0.0026764139,0.0014171934,0.0012656112,0.0005639631],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0012359746,0.0020026455,0.55229944,0.00035425767,0.00015603424,0.002869597,0.17443965,0.0029930316,0.0109008355,0.033239055,0.015329467,0.20417999],"study_design_scores_gemma":[0.00010739075,0.0012129451,0.5957574,0.00021029498,0.00016468597,0.0019352221,0.34107652,0.014959372,0.004037985,0.01690888,0.023447078,0.00018219154],"about_ca_topic_score_codex":0.011380412,"about_ca_topic_score_gemma":0.015616496,"teacher_disagreement_score":0.011380412,"about_ca_system_score_codex":0.0016334031,"about_ca_system_score_gemma":0.0011806182,"threshold_uncertainty_score":0.023903072},"labels":[],"label_agreement":null},{"id":"W4384695924","doi":"10.1177/10946705231190018","title":"Improving How Clinicians Communicate With Patients: An Integrative Review and Framework","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Active listening; Nonverbal communication; Personalization; Service (business); Service provider; Psychology; Meaning (existential); Service delivery framework; Service design; Mental health; Quality (philosophy); Applied psychology; Knowledge management; Business; Computer science; Psychotherapist; Marketing; Communication","score_opus":0.11253322315441278,"score_gpt":0.3946310361049288,"score_spread":0.282097812950516,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4384695924","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.00011712257,0.99771523,0.00021628203,0.0014115713,0.00016593582,0.000027384438,0.000007931045,0.000003017796,0.00033552595],"genre_scores_gemma":[0.0021114543,0.995878,0.0008503179,0.00087351253,0.0001431999,0.00008461082,0.000010779118,0.0000019819165,0.00004610998],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.9893449,0.0058536544,0.0025482683,0.0006197021,0.0013240353,0.00030940014],"domain_scores_gemma":[0.9410026,0.050163243,0.0037516512,0.000598111,0.0040249205,0.0004595924],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.016706457,0.0014545767,0.0028677408,0.011177024,0.0013692179,0.0061926204,0.002661067,0.0035502547,0.0016146285],"category_scores_gemma":[0.035719935,0.0008854323,0.0021121898,0.01023214,0.0034051554,0.0073073804,0.0031242054,0.003634755,0.00046989069],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008630829,0.0001267496,0.0007879389,0.285527,0.00085325836,0.0001758702,0.0052719996,0.00058746524,0.00028689124,0.015840434,0.013746738,0.6767094],"study_design_scores_gemma":[0.00004685296,0.00026159364,0.0031884618,0.621857,0.0027535413,0.00095282204,0.00563179,0.00039717526,0.00030421134,0.009354075,0.3551317,0.000120765275],"about_ca_topic_score_codex":0.007194799,"about_ca_topic_score_gemma":0.016044091,"teacher_disagreement_score":0.016706457,"about_ca_system_score_codex":0.005649243,"about_ca_system_score_gemma":0.017732503,"threshold_uncertainty_score":0.08835322},"labels":[],"label_agreement":null},{"id":"W4385783608","doi":"10.1177/10946705231194610","title":"In Reply: Where Reshaping Communications in Healthcare Service Begins","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Patient-Provider Communication in Healthcare","field":"Health Professions","cited_by":2,"is_retracted":false,"has_abstract":false,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Health care; Healthcare service; Service (business); Marketing; Public relations; Economics; Political science","score_opus":0.6670335505048778,"score_gpt":0.5993544594666422,"score_spread":0.06767909103823555,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4385783608","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.000085259584,0.00035557704,0.000035451736,0.9742794,0.024869211,0.0000051699894,0.00002619375,0.000010597927,0.00033321744],"genre_scores_gemma":[0.0008333858,0.00041158247,0.00007459277,0.9775775,0.019192033,0.00002391716,0.000016109681,0.000010747932,0.001860171],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9852991,0.0038039912,0.0020368039,0.0017409199,0.0031824,0.003936731],"domain_scores_gemma":[0.9220306,0.044139188,0.0039919447,0.0016871311,0.014948658,0.0132024465],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011156558,0.0014729692,0.0023564377,0.0017784399,0.011530715,0.013374634,0.005322677,0.12732673,0.025058538],"category_scores_gemma":[0.10688701,0.0018428471,0.002036613,0.00196257,0.0098966425,0.014717995,0.007853931,0.12095792,0.012538889],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000015804075,0.000017002872,0.00020640541,0.000058850055,0.000011466786,0.00013566393,0.00034203232,0.000013102263,0.00003466998,0.0014618633,0.9960367,0.0016663778],"study_design_scores_gemma":[0.00011208442,0.000055289423,0.0022014542,0.0009763254,0.00009294855,0.0005840922,0.008285891,0.00019439413,0.0002506399,0.007953599,0.9790893,0.00020390212],"about_ca_topic_score_codex":0.016814135,"about_ca_topic_score_gemma":0.026306367,"teacher_disagreement_score":0.12732673,"about_ca_system_score_codex":0.009153079,"about_ca_system_score_gemma":0.024072085,"threshold_uncertainty_score":0.083829165},"labels":[],"label_agreement":null},{"id":"W4386169029","doi":"10.1177/10946705231194075","title":"Commentary: Using Language to Improve Health","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Health Literacy and Information Accessibility","field":"Health Professions","cited_by":4,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Persuasion; Health communication; Service (business); Cover (algebra); Quality (philosophy); Psychology; Healthcare service; Domain (mathematical analysis); Work (physics); Public relations; Health care; Computer science; Knowledge management; Business; Marketing; Social psychology; Communication; Political science","score_opus":0.2668060949758908,"score_gpt":0.6292341156115613,"score_spread":0.3624280206356705,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4386169029","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.000067708854,0.002143527,0.00007518419,0.90607244,0.09029587,0.000023846897,0.00013850608,0.000034847882,0.0011480406],"genre_scores_gemma":[0.0011195841,0.0015501509,0.00011700713,0.94276106,0.05100851,0.00007220316,0.0000351092,0.000025093568,0.0033112916],"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","domain_scores_codex":[0.9876478,0.0043829544,0.0014740073,0.0016192306,0.0038066243,0.001069333],"domain_scores_gemma":[0.92345023,0.047839727,0.0029919627,0.0017087535,0.019556124,0.0044531985],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010027113,0.0021852644,0.0026321409,0.0022615036,0.0063543897,0.0048417826,0.00868216,0.06812667,0.018425697],"category_scores_gemma":[0.09942371,0.0012241073,0.0026734474,0.0019962634,0.0102402475,0.009511904,0.0038246363,0.07334746,0.01801545],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000024196195,0.000004835733,0.000027109154,0.00020804319,0.000010847701,0.00014550207,0.00016893043,0.000015568443,0.00003697965,0.0007036984,0.99685526,0.0017990296],"study_design_scores_gemma":[0.0000945782,0.00004745452,0.00037175705,0.002612053,0.00006193541,0.00077418634,0.0009379518,0.00022644835,0.00027971415,0.0050005564,0.9895147,0.00007871947],"about_ca_topic_score_codex":0.032397296,"about_ca_topic_score_gemma":0.021709898,"teacher_disagreement_score":0.06812667,"about_ca_system_score_codex":0.012196372,"about_ca_system_score_gemma":0.018297309,"threshold_uncertainty_score":0.08849132},"labels":[],"label_agreement":null},{"id":"W4396646349","doi":"10.1177/10946705241248238","title":"Dying to Understand How Electronic Word of Mouth Legitimates Sustainable Innovations in Stigmatized Markets","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Sheridan College; University of Guelph; University of Waterloo","funders":"","keywords":"Marketing; Government (linguistics); Normative; Business; Consumption (sociology); Service (business); Public relations; Economics; Sociology; Political science","score_opus":0.05741859061399552,"score_gpt":0.33053658173429196,"score_spread":0.27311799112029644,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4396646349","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.87944776,0.0013188148,0.012844561,0.017009301,0.00012946523,0.00016875999,0.00009158362,0.000023233739,0.08896654],"genre_scores_gemma":[0.99698454,0.0002522114,0.0011802887,0.00046838543,0.000016853868,0.000038430353,0.00001088154,0.000008616352,0.0010397742],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","domain_scores_codex":[0.99016213,0.006111927,0.00041883675,0.0006809247,0.0016901334,0.0009360911],"domain_scores_gemma":[0.95575726,0.030867929,0.0072994954,0.0029004945,0.0024069562,0.000767786],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.013210211,0.00018393254,0.0003427369,0.0014368048,0.002832298,0.009631496,0.000961998,0.0022729263,0.0065394635],"category_scores_gemma":[0.049823202,0.0002683454,0.0003683413,0.0012498338,0.012969466,0.018020423,0.004278274,0.0021685925,0.00052580534],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00018193372,0.00034867192,0.057016116,0.000779515,0.000051621184,0.0010522134,0.23905806,0.0005905293,0.0038779138,0.59070766,0.0017812247,0.10455459],"study_design_scores_gemma":[0.00005347159,0.00025450345,0.04702513,0.0022085132,0.000056590212,0.0007639981,0.44670552,0.0050679995,0.0043298323,0.40314385,0.09027602,0.00011458071],"about_ca_topic_score_codex":0.0014779895,"about_ca_topic_score_gemma":0.001432772,"teacher_disagreement_score":0.013210211,"about_ca_system_score_codex":0.0030997249,"about_ca_system_score_gemma":0.003510222,"threshold_uncertainty_score":0.06986308},"labels":[],"label_agreement":null},{"id":"W4399986001","doi":"10.1177/10946705241264008","title":"Steady Hand at the Wheel: How Perceived Movement Influences Consumer Responses to Brand Failures","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Behavior in Brand Consumption and Identification","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Winnipeg","funders":"","keywords":"Advertising; Marketing; Business; Psychology; Consumer behaviour; Perception; Movement (music); Aesthetics","score_opus":0.11050616505674732,"score_gpt":0.3693366369862092,"score_spread":0.2588304719294619,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4399986001","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9982033,0.000029269218,0.00011514288,0.000075911485,0.0000026698856,0.000005151544,0.000011493472,0.0000025463546,0.0015545394],"genre_scores_gemma":[0.99948955,0.000029525047,0.00010257259,0.000037958554,0.000002274186,0.0000043502164,0.000016820988,0.0000034492557,0.00031345958],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99944705,0.00028475747,0.000021491966,0.00006320094,0.00011385297,0.000069693495],"domain_scores_gemma":[0.99393106,0.0038060427,0.0012710114,0.0002620508,0.00035012097,0.0003796986],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0010749543,0.00013898358,0.00013109841,0.00034900694,0.00031029322,0.0019086746,0.00021848752,0.00067796523,0.0039459127],"category_scores_gemma":[0.00970667,0.00013751871,0.00019896559,0.00026325538,0.00046035988,0.00072039507,0.0005520762,0.00062250695,0.00026373673],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0026563322,0.0014930045,0.88834274,0.00019199969,0.00023850579,0.00031137964,0.028347883,0.0008680736,0.017767916,0.0016580374,0.00081200036,0.057312034],"study_design_scores_gemma":[0.000018687822,0.00032433463,0.98579454,0.000034545676,0.000060568174,0.000048685077,0.010376809,0.0013643069,0.00075281586,0.0005170671,0.0006827613,0.000024884954],"about_ca_topic_score_codex":0.0048946263,"about_ca_topic_score_gemma":0.005363507,"teacher_disagreement_score":0.0048946263,"about_ca_system_score_codex":0.0003519115,"about_ca_system_score_gemma":0.0002574889,"threshold_uncertainty_score":0.013200402},"labels":[],"label_agreement":null},{"id":"W4402996914","doi":"10.1177/10946705241287833","title":"A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Mount Royal University","funders":"","keywords":"Transformative learning; Business; Service (business); Marketing; Process management; Knowledge management; Computer science; Sociology","score_opus":0.10423540335031141,"score_gpt":0.37457775534739496,"score_spread":0.27034235199708356,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4402996914","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.026422353,0.0029985702,0.72449005,0.029957863,0.00035174785,0.000580021,0.00027839892,0.00023025165,0.21469079],"genre_scores_gemma":[0.9031049,0.002668712,0.082458325,0.0016474419,0.00036983917,0.0008030094,0.00014224982,0.0000820641,0.008723516],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.98076725,0.009638643,0.0011597447,0.0022191668,0.0041992497,0.002015981],"domain_scores_gemma":[0.9767994,0.015297441,0.002100107,0.002520228,0.0021171435,0.0011656785],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.015332068,0.0018110712,0.0010593286,0.006168106,0.006971932,0.012870174,0.0030510821,0.007732281,0.007402786],"category_scores_gemma":[0.01924277,0.0008873225,0.002788218,0.0023821127,0.044035707,0.019222805,0.009193706,0.0073738876,0.0008863625],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000027849599,0.000007027129,0.00017410824,0.00002482975,0.0000037148577,0.00008375207,0.00042954506,0.0017638392,0.000036204154,0.9964025,0.00017813752,0.0008936754],"study_design_scores_gemma":[0.000009136052,0.00001970914,0.00015304892,0.00009252888,0.000013310561,0.00020470191,0.0007009526,0.0057722144,0.000108939916,0.9829062,0.010000169,0.000019140503],"about_ca_topic_score_codex":0.0066360785,"about_ca_topic_score_gemma":0.0034936904,"teacher_disagreement_score":0.015332068,"about_ca_system_score_codex":0.011215488,"about_ca_system_score_gemma":0.009876511,"threshold_uncertainty_score":0.08137447},"labels":[],"label_agreement":null},{"id":"W4407140610","doi":"10.1177/10946705241307678","title":"Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Sentiment Analysis and Opinion Mining","field":"Computer Science","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Service recovery; Service (business); Computer science; Natural language processing; Psychology; Linguistics; Business; Service quality; Marketing","score_opus":0.10950270752738463,"score_gpt":0.3834387842433052,"score_spread":0.2739360767159206,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4407140610","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.015358245,0.0008469641,0.96724,0.003297943,0.0002476573,0.00051981816,0.0037380354,0.0042138314,0.0045376397],"genre_scores_gemma":[0.20011197,0.0013898446,0.77950925,0.0010658326,0.00049666816,0.002162744,0.008746597,0.0017071383,0.0048098667],"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99113864,0.005643964,0.0006537208,0.001129616,0.0012057169,0.0002283303],"domain_scores_gemma":[0.9508981,0.041023493,0.0021857994,0.0022046852,0.0032196192,0.0004682392],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010789482,0.0018258231,0.00095183484,0.0058783568,0.0015786205,0.0063592303,0.0018766936,0.0012494101,0.008314214],"category_scores_gemma":[0.045143947,0.0007370762,0.0022022182,0.0039863307,0.0017582236,0.010439104,0.0026982313,0.0033705381,0.0059848134],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0006333618,0.0006139298,0.013117557,0.002315616,0.0005146539,0.0007671525,0.011044347,0.043377668,0.011322593,0.117432,0.05110684,0.7477543],"study_design_scores_gemma":[0.00009621342,0.00015491754,0.0045607854,0.0007651602,0.00015394698,0.00026547056,0.0058214515,0.58960223,0.0077789086,0.3282424,0.0623528,0.00020568892],"about_ca_topic_score_codex":0.006195661,"about_ca_topic_score_gemma":0.005636756,"teacher_disagreement_score":0.010789482,"about_ca_system_score_codex":0.002490939,"about_ca_system_score_gemma":0.0023896405,"threshold_uncertainty_score":0.057060897},"labels":[],"label_agreement":null},{"id":"W4409110349","doi":"10.1177/10946705251329518","title":"How Do Institutional Forces Promote Social Actions in Life-Threatening Events?","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Cultural Differences and Values","field":"Psychology","cited_by":1,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"Natural Science Foundation of Shandong Province; Research Grants Council, University Grants Committee; National Natural Science Foundation of China","keywords":"Business; Public relations; Marketing; Institutional theory; Industrial organization; Economics; Political science; Management","score_opus":0.3105748729757054,"score_gpt":0.5092194028341142,"score_spread":0.19864452985840875,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4409110349","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95057017,0.0003560939,0.0014446706,0.0049388255,0.000104089515,0.000039256585,0.00005264687,0.000013841484,0.04248028],"genre_scores_gemma":[0.99876523,0.00014257533,0.00021886801,0.0003164783,0.000014114662,0.000008585585,0.000014673987,0.000005277957,0.0005141467],"study_design_codex":"observational","study_design_gemma":"qualitative","domain_scores_codex":[0.9965502,0.0018642995,0.00006314059,0.0002875405,0.0003878561,0.0008469948],"domain_scores_gemma":[0.9923184,0.002275438,0.0022019637,0.00034585997,0.00060535606,0.0022531662],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0033914929,0.00037239355,0.00024713695,0.0012058888,0.0036602777,0.007053292,0.0007325379,0.0011908244,0.0046270466],"category_scores_gemma":[0.009379994,0.0002870204,0.0003691368,0.0007700587,0.009563364,0.0026613495,0.0034853134,0.002220875,0.00033487857],"study_design_candidate":"qualitative","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001971014,0.0013560974,0.6780346,0.00019666617,0.00024413723,0.0010574732,0.18552107,0.00078850944,0.002159811,0.06380019,0.00468989,0.061954446],"study_design_scores_gemma":[0.000029678218,0.00020676978,0.61562777,0.00024221514,0.00007035598,0.00025544473,0.33373073,0.00091151445,0.0007084571,0.024850188,0.023279067,0.000087842294],"about_ca_topic_score_codex":0.010989244,"about_ca_topic_score_gemma":0.027897412,"teacher_disagreement_score":0.010989244,"about_ca_system_score_codex":0.003448168,"about_ca_system_score_gemma":0.004046776,"threshold_uncertainty_score":0.025018394},"labels":[],"label_agreement":null},{"id":"W4413142985","doi":"10.1177/10946705251354968","title":"Peak Event Self-Scheduling: Implications for Service Demand Management","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Self-service; Process management; Service (business); Service management; Scheduling (production processes); Demand management; Operations management; Computer science; Marketing; Supply chain management; Supply chain; Economics","score_opus":0.09610476673011713,"score_gpt":0.40346538529043124,"score_spread":0.3073606185603141,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4413142985","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6474734,0.005911317,0.041386507,0.1831259,0.0006475805,0.00041535104,0.0006938211,0.00024832712,0.120097764],"genre_scores_gemma":[0.99133015,0.0012446557,0.0044614724,0.0013546741,0.00011713428,0.000065005195,0.000081162085,0.000022116777,0.0013235713],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.99831295,0.0009821116,0.00006441326,0.00019458341,0.00019967444,0.00024631215],"domain_scores_gemma":[0.98857087,0.0068054493,0.0011725542,0.0003595471,0.0013865643,0.0017050348],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003309378,0.0004007501,0.00030204185,0.0008317623,0.002083742,0.0045897947,0.0015604962,0.0014329965,0.0069384906],"category_scores_gemma":[0.013474366,0.0002259347,0.0004068406,0.0019147005,0.0021494625,0.0035783947,0.0012824837,0.0016031463,0.000478716],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00044580142,0.0032776047,0.30965683,0.0007550096,0.000102916776,0.0015899049,0.03840971,0.024421422,0.0024536573,0.27440837,0.032671206,0.31180766],"study_design_scores_gemma":[0.00009811248,0.00056217035,0.2803134,0.0009130384,0.0000802422,0.00060167996,0.18287991,0.101324975,0.0020684483,0.35034373,0.080591194,0.00022302258],"about_ca_topic_score_codex":0.020288477,"about_ca_topic_score_gemma":0.027347522,"teacher_disagreement_score":0.020288477,"about_ca_system_score_codex":0.0051880293,"about_ca_system_score_gemma":0.0066952067,"threshold_uncertainty_score":0.04034072},"labels":[],"label_agreement":null}]}