{"meta":{"query_hash":"553c32329754","filters":{"venue":"Journal of service management"},"cohort_total":24,"direct_labels_cover":0,"predictions_cover":24,"exported":24,"export_cap":100000,"truncated":false,"label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12"},"permalink":"https://metacan.xera.ac/q/553c32329754","api":"https://metacan.xera.ac/api/v1/cohort?venue=Journal+of+service+management"},"results":[{"id":"W1495259721","doi":"10.1108/josm-02-2014-0060","title":"The role of coordinated marketing-operations strategy in services","year":2014,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Marketing strategy; Business; Service (business); Marketing research; Marketing management; Originality; Relationship marketing; Argument (complex analysis); Product (mathematics); Process management; Qualitative research","score_opus":0.008699917222233934,"score_gpt":0.22411857973643776,"score_spread":0.21541866251420383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1495259721","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.26302713,0.01369719,0.08317632,0.07572496,0.0006423986,0.0008965606,0.00012130574,0.00048908923,0.56222504],"genre_scores_gemma":[0.98483306,0.0017105198,0.008041813,0.0012784674,0.00012549908,0.00012400256,0.000031796233,0.000054923566,0.0037999465],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.98623055,0.008947148,0.00046550095,0.0008278852,0.0018030163,0.0017259192],"domain_scores_gemma":[0.9846534,0.0071480647,0.0026917884,0.00072210556,0.0015119687,0.003272699],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.010974297,0.0006566259,0.00046258196,0.0036309941,0.004389943,0.021689394,0.0012438833,0.0025114743,0.007092065],"category_scores_gemma":[0.014177443,0.0005381879,0.0005808026,0.004834537,0.011443001,0.010002463,0.0069628423,0.0026313236,0.0008944205],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014880311,0.00023819524,0.017705718,0.0008234881,0.00010940467,0.0007482623,0.025522834,0.003967619,0.0011983801,0.7516765,0.008008039,0.1898527],"study_design_scores_gemma":[0.0001035037,0.00048005814,0.051716186,0.0020116458,0.00016185168,0.0010932238,0.074673004,0.01521764,0.0018969864,0.5832983,0.26919818,0.00014934356],"about_ca_topic_score_codex":0.0075252177,"about_ca_topic_score_gemma":0.006134236,"teacher_disagreement_score":0.021689394,"about_ca_system_score_codex":0.016184054,"about_ca_system_score_gemma":0.024827456,"threshold_uncertainty_score":0.11742407},"labels":[],"label_agreement":null},{"id":"W1521913951","doi":"10.1108/09564231011025100","title":"Customer sociability and the total service experience","year":2010,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":155,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; Concordia University","funders":"","keywords":"Psychology; Social psychology; Agreeableness; Personality; Extraversion and introversion; Big Five personality traits; Context (archaeology); Meaning (existential); Service (business); Marketing; Business","score_opus":0.014851392979570971,"score_gpt":0.24685947503173888,"score_spread":0.2320080820521679,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1521913951","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9985424,0.00006328553,0.00007382666,0.000055681543,0.0000032570617,0.0000033716647,0.00001413724,0.0000022400898,0.0012417948],"genre_scores_gemma":[0.9998228,0.000021876955,0.000020017307,0.00001106889,0.0000032343162,0.0000020081675,0.000012269168,6.355519e-7,0.00010604768],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99908245,0.0003787347,0.00007510835,0.000059040198,0.00025221673,0.00015234012],"domain_scores_gemma":[0.9945543,0.0016050846,0.0019128374,0.0002010724,0.00039177315,0.0013350305],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00072337285,0.0001494319,0.00022347175,0.0006439498,0.00046850645,0.0010505875,0.00016928738,0.0002507219,0.0036341455],"category_scores_gemma":[0.0059927865,0.000070473485,0.00024214372,0.0005088487,0.0006464562,0.00042516235,0.0011568486,0.00046799582,0.00017221076],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020794143,0.00020297323,0.96727496,0.00004649576,0.000088418856,0.00037114456,0.0046210745,0.00030045942,0.0005776947,0.0004132267,0.00030367545,0.02559191],"study_design_scores_gemma":[0.000006340464,0.00042843548,0.9891934,0.000013206964,0.000025488962,0.000761212,0.00797961,0.0004993722,0.00011412144,0.00037500128,0.0005856828,0.000018053672],"about_ca_topic_score_codex":0.0016179294,"about_ca_topic_score_gemma":0.0022580319,"teacher_disagreement_score":0.0036341455,"about_ca_system_score_codex":0.00036583265,"about_ca_system_score_gemma":0.00029886173,"threshold_uncertainty_score":0.01215744},"labels":[],"label_agreement":null},{"id":"W1574062176","doi":"10.1108/09564231211226097","title":"Waiting for service at the checkout","year":2012,"lang":"en","type":"article","venue":"Journal of service management","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":88,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University","funders":"","keywords":"Customer satisfaction; Marketing; Originality; Service (business); Construct (python library); Business; Variance (accounting); Service quality; Value (mathematics); Computer science; Psychology; Social psychology","score_opus":0.049099628790397566,"score_gpt":0.2643581506731921,"score_spread":0.21525852188279457,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1574062176","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9930876,0.0002188668,0.0007846702,0.00023587949,0.00002548033,0.00004105042,0.00015689737,0.000019373325,0.005430213],"genre_scores_gemma":[0.9981201,0.000101360885,0.0004227384,0.00008793505,0.000015490861,0.000024528425,0.000102699676,0.00000832382,0.0011167375],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987128,0.00054058986,0.00010267024,0.00014230133,0.0003167869,0.00018486213],"domain_scores_gemma":[0.97973686,0.009670696,0.0058814706,0.0008043795,0.0023652064,0.0015414135],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0019899027,0.00027221066,0.00027686812,0.0005828725,0.0008211296,0.0018369937,0.00064317294,0.000313792,0.013301746],"category_scores_gemma":[0.011275182,0.00012528972,0.0004981998,0.0008349053,0.0010409154,0.00097614335,0.00071069243,0.00079001504,0.00094501115],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0015872958,0.0014299441,0.8949772,0.00063271535,0.00012292422,0.0003388471,0.008062447,0.0005666093,0.0032811305,0.0024998283,0.001955463,0.084545486],"study_design_scores_gemma":[0.000029523308,0.001757326,0.971141,0.00021717045,0.00022910487,0.00044824998,0.015027372,0.0018500552,0.0026188928,0.0011960835,0.0054280506,0.000057157537],"about_ca_topic_score_codex":0.0089959605,"about_ca_topic_score_gemma":0.0068366225,"teacher_disagreement_score":0.013301746,"about_ca_system_score_codex":0.0012414663,"about_ca_system_score_gemma":0.0017659108,"threshold_uncertainty_score":0.0444988},"labels":[],"label_agreement":null},{"id":"W1883846712","doi":"10.1108/josm-04-2015-0133","title":"Toward a service ecosystem perspective at the base of the pyramid","year":2015,"lang":"en","type":"article","venue":"Journal of service management","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Service-dominant logic; Embeddedness; Knowledge management; Conceptual framework; Originality; Service (business); Business; Co-creation; Perspective (graphical); Value (mathematics); Process management; Marketing; Computer science; Sociology; Qualitative research","score_opus":0.039108065641950754,"score_gpt":0.22860248787849882,"score_spread":0.18949442223654805,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1883846712","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.10718427,0.0016820088,0.4885207,0.03250837,0.0003040408,0.00025189284,0.0001901835,0.00029708608,0.36906135],"genre_scores_gemma":[0.9414204,0.0009409772,0.04852049,0.001321681,0.000072685034,0.0001135902,0.00009489431,0.000074239375,0.0074410774],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9981704,0.0006981442,0.000059553688,0.00021585288,0.0005171704,0.00033892068],"domain_scores_gemma":[0.9984055,0.00048440153,0.00015494307,0.00016941695,0.0004332716,0.00035249497],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0028769854,0.00050050474,0.00044939658,0.0020676581,0.0031334008,0.009652801,0.0013214427,0.0021827829,0.005888567],"category_scores_gemma":[0.0026329297,0.00030461274,0.0008284671,0.0022480718,0.014040683,0.013555503,0.005950279,0.003175424,0.00080933823],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000006887264,0.000010575795,0.00047241696,0.00003468742,0.0000030633248,0.00014925824,0.0012250252,0.00041866078,0.00019321569,0.9931297,0.00056558324,0.0037909972],"study_design_scores_gemma":[0.000006993441,0.000027369932,0.0008058142,0.00011176206,0.000011911501,0.00031455516,0.0057635894,0.006935548,0.00026839285,0.94174165,0.0439967,0.000015650952],"about_ca_topic_score_codex":0.009781497,"about_ca_topic_score_gemma":0.0075588645,"teacher_disagreement_score":0.009781497,"about_ca_system_score_codex":0.005822891,"about_ca_system_score_gemma":0.0063314624,"threshold_uncertainty_score":0.04224825},"labels":[],"label_agreement":null},{"id":"W1964678639","doi":"10.1108/josm-05-2013-0122","title":"Motivating millennials to engage in charitable causes through social media","year":2014,"lang":"en","type":"article","venue":"Journal of service management","topic":"Impact of Technology on Adolescents","field":"Social Sciences","cited_by":96,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Concordia University","funders":"","keywords":"Appeal; Social media; Psychology; Social psychology; Empirical research; Public relations; Marketing; Business","score_opus":0.04105806926781243,"score_gpt":0.3234348302790986,"score_spread":0.28237676101128617,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1964678639","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9855479,0.00031578756,0.0011476079,0.0019331333,0.00011211106,0.00022315561,0.00006356733,0.000056928264,0.0105998665],"genre_scores_gemma":[0.99207085,0.00044760053,0.0029105416,0.0005980168,0.00007524357,0.00026212216,0.00005439132,0.00001201257,0.0035692719],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9987937,0.0007236437,0.00004048975,0.00007166977,0.00012432261,0.00024617004],"domain_scores_gemma":[0.9941048,0.0019614305,0.001102744,0.00036240576,0.00030023282,0.0021685315],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0030479943,0.00032534276,0.00016265697,0.00060886034,0.0017874008,0.0021063888,0.0004578029,0.0007486873,0.007477406],"category_scores_gemma":[0.007734034,0.00019374448,0.00041645358,0.0001763916,0.000732858,0.0011501455,0.0036163155,0.0011309319,0.00090233353],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00061404717,0.007894931,0.43100718,0.0019728465,0.00030657987,0.0017994794,0.10079342,0.00075170625,0.010544769,0.0057921736,0.020312449,0.41821045],"study_design_scores_gemma":[0.00029880975,0.007035192,0.575784,0.0016363818,0.00033247456,0.0013531252,0.20421645,0.0019556554,0.0072645308,0.006474145,0.1934509,0.00019831712],"about_ca_topic_score_codex":0.00032916368,"about_ca_topic_score_gemma":0.001103785,"teacher_disagreement_score":0.007477406,"about_ca_system_score_codex":0.000391442,"about_ca_system_score_gemma":0.00087260286,"threshold_uncertainty_score":0.0250144},"labels":[],"label_agreement":null},{"id":"W2091066325","doi":"10.1108/09564231111124244","title":"Comparative cross‐cultural service quality: an assessment of research methodology","year":2011,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université Laval; Saint Mary's University","funders":"","keywords":"Originality; Quality (philosophy); Service quality; Cross-cultural; Data collection; Service (business); Value (mathematics); Sociology; Marketing; Management science; Social science; Computer science; Business; Qualitative research; Engineering; Epistemology","score_opus":0.5501531154328354,"score_gpt":0.5374912981127888,"score_spread":0.012661817320046564,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2091066325","genre_codex":"methods","genre_gemma":"empirical","domain_codex":"methods","domain_gemma":"methods","model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":"methods","domain_consensus":"methods","prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.20866378,0.24341299,0.42788482,0.010015112,0.0022719002,0.05162183,0.0012831409,0.00032849202,0.054517962],"genre_scores_gemma":[0.53709465,0.032597333,0.3581126,0.0031210687,0.00032747345,0.06697114,0.0004546007,0.00013988138,0.001181244],"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.35173973,0.5694395,0.039974887,0.005940186,0.031297475,0.0016081731],"domain_scores_gemma":[0.21327657,0.66513044,0.028887661,0.0352386,0.055630207,0.0018366141],"candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.53206384,0.0015620808,0.0036520183,0.041988775,0.0051190644,0.01562446,0.0047602663,0.0029173596,0.0066417865],"category_scores_gemma":[0.5818409,0.0017472483,0.003872706,0.045456495,0.009360147,0.013247906,0.016511466,0.0024569738,0.000667582],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0010082409,0.000660346,0.080983624,0.08890818,0.0041618245,0.0007534714,0.11764674,0.001968797,0.001289623,0.14208142,0.0033704045,0.5571674],"study_design_scores_gemma":[0.0012125274,0.0052890615,0.106924504,0.30306455,0.009146971,0.0047915615,0.30925146,0.0147948,0.007513208,0.118559375,0.11861945,0.00083257584],"about_ca_topic_score_codex":0.0029963637,"about_ca_topic_score_gemma":0.0046312786,"teacher_disagreement_score":0.46793616,"about_ca_system_score_codex":0.015695147,"about_ca_system_score_gemma":0.01869462,"threshold_uncertainty_score":0.57704866},"labels":[],"label_agreement":null},{"id":"W2123873325","doi":"10.1108/09564230910978502","title":"Exploring cultural differences in customer forgiveness behavior","year":2009,"lang":"en","type":"article","venue":"Journal of service management","topic":"Forgiveness and Related Behaviors","field":"Psychology","cited_by":47,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Forgiveness; Perspective (graphical); Mechanism (biology); Psychology; Social psychology; Business; Sociology; Epistemology; Computer science","score_opus":0.13126726975828393,"score_gpt":0.33288760095432796,"score_spread":0.20162033119604403,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2123873325","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99876225,0.00006653589,0.00006599387,0.000025672747,0.0000027214307,0.0000026673204,0.000007872889,3.4198823e-7,0.0010659418],"genre_scores_gemma":[0.99974316,0.00005704464,0.000063769905,0.000018325702,0.0000015794556,0.0000025061106,0.000012629158,4.9941474e-7,0.000100504076],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9992731,0.00045348218,0.000038443264,0.000054435222,0.000098539196,0.00008197843],"domain_scores_gemma":[0.9970709,0.0015027705,0.0005987798,0.00022645261,0.00037715136,0.0002238846],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0015911836,0.00023621442,0.00016133614,0.00055051764,0.00047450114,0.0009455898,0.00019095003,0.0003250814,0.0025357674],"category_scores_gemma":[0.0038127783,0.00010061868,0.0002571121,0.00054603023,0.0006052969,0.00055534573,0.00051672495,0.00047059645,0.00016667997],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003097145,0.00037534523,0.946522,0.00006993806,0.00015883445,0.00032679923,0.018069046,0.0001995101,0.003636993,0.0011149792,0.00014036258,0.029076457],"study_design_scores_gemma":[0.0000047126136,0.00027550923,0.9745874,0.000040527386,0.000043774777,0.00046534964,0.022339704,0.00033123468,0.0010583418,0.00036162854,0.00047863423,0.000013049758],"about_ca_topic_score_codex":0.0038064031,"about_ca_topic_score_gemma":0.004373383,"teacher_disagreement_score":0.0038064031,"about_ca_system_score_codex":0.00031667022,"about_ca_system_score_gemma":0.000256942,"threshold_uncertainty_score":0.008482993},"labels":[],"label_agreement":null},{"id":"W2735721501","doi":"10.1108/josm-03-2016-0065","title":"The impact of service bundles on the mechanism through which functional value and price value affect WOM intent","year":2017,"lang":"en","type":"article","venue":"Journal of service management","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":33,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Bundle; Purchasing; Value (mathematics); Marketing; Service (business); Business; Product (mathematics); Advertising; Mathematics","score_opus":0.03765163881560441,"score_gpt":0.3181722285177257,"score_spread":0.2805205897021213,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2735721501","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9977956,0.000056276225,0.00038968524,0.000100558274,0.0000035803955,0.000016486289,0.000022700642,0.0000034209495,0.0016117383],"genre_scores_gemma":[0.9995122,0.000029745457,0.0002648775,0.000024867557,0.0000031585141,0.000010050305,0.000020760528,0.0000020540538,0.00013231598],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99810565,0.00095039414,0.000107952015,0.00016629373,0.00042604373,0.000243696],"domain_scores_gemma":[0.9834858,0.010184344,0.0032492655,0.00066688185,0.0009347587,0.001478922],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0022293748,0.00023025279,0.00029056837,0.00058576156,0.0005177196,0.0017284269,0.00021749796,0.0005186996,0.004788184],"category_scores_gemma":[0.017455917,0.00018237862,0.0004886085,0.000441913,0.001055819,0.0010711561,0.0010039476,0.0007836579,0.00039857219],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.001161219,0.00067335565,0.9515923,0.00013410441,0.00012844332,0.0002539407,0.0070488947,0.0002990495,0.004815963,0.0010485527,0.00020383098,0.032640416],"study_design_scores_gemma":[0.000014602415,0.00044946684,0.9929095,0.000024389044,0.000043395365,0.000120352124,0.004125488,0.000772021,0.00035244774,0.00084459083,0.00033274808,0.000010951348],"about_ca_topic_score_codex":0.002145102,"about_ca_topic_score_gemma":0.0018016633,"teacher_disagreement_score":0.004788184,"about_ca_system_score_codex":0.00064967066,"about_ca_system_score_gemma":0.0008073262,"threshold_uncertainty_score":0.016018093},"labels":[],"label_agreement":null},{"id":"W2762675077","doi":"10.1108/josm-02-2017-0055","title":"Accelerating employee-related scholarship in service management","year":2017,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Service (business); Scholarship; Empirical research; Scope (computer science); Service design; Service product management; Sociology; Service delivery framework; Service management; Public relations; Knowledge management; Business; Marketing; Computer science; Economics; Political science; Supply chain management; Supply chain","score_opus":0.0551140395153133,"score_gpt":0.27811073840311457,"score_spread":0.22299669888780127,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2762675077","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.12571758,0.10787239,0.015272541,0.6205565,0.009217421,0.00015482937,0.00010125065,0.00029192198,0.12081559],"genre_scores_gemma":[0.87062377,0.058935888,0.016707145,0.034188718,0.006319598,0.00017456208,0.00011607513,0.00016036692,0.012773799],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.98005414,0.013188344,0.00077490695,0.0006942032,0.003579933,0.0017083539],"domain_scores_gemma":[0.9233819,0.05055016,0.0038462956,0.0047905147,0.0093884375,0.008042642],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03520707,0.0003028192,0.00051999884,0.006139791,0.0060173837,0.013547575,0.001720245,0.004053872,0.006561377],"category_scores_gemma":[0.05724719,0.00020739052,0.00048997806,0.0073576127,0.012892,0.0121612875,0.015881637,0.006020382,0.00093909836],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00006564846,0.00020444981,0.007804098,0.0017463113,0.000028013188,0.00030837924,0.059942685,0.0003415038,0.00049578096,0.5814314,0.04748848,0.30014333],"study_design_scores_gemma":[0.000029843064,0.00022876989,0.004965302,0.004993102,0.000028470859,0.00032102346,0.08887451,0.00093434606,0.0013537238,0.16052248,0.7377108,0.00003771747],"about_ca_topic_score_codex":0.002467111,"about_ca_topic_score_gemma":0.0040270044,"teacher_disagreement_score":0.03520707,"about_ca_system_score_codex":0.010046889,"about_ca_system_score_gemma":0.030772777,"threshold_uncertainty_score":0.18619508},"labels":[],"label_agreement":null},{"id":"W2782497279","doi":"10.1108/josm-08-2017-0192","title":"Service operations: what have we learned?","year":2018,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; University of Victoria","funders":"","keywords":"Service (business); Service design; Delphi method; Knowledge management; Service system; Service management; Empirical research; Service provider; Service delivery framework; Process management; Computer science; Business; Marketing; Supply chain management; Supply chain","score_opus":0.044160338635049784,"score_gpt":0.27148349906840724,"score_spread":0.22732316043335746,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2782497279","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.02039438,0.49121487,0.0075569944,0.44704726,0.01344793,0.00045938723,0.0004361902,0.00020934983,0.01923369],"genre_scores_gemma":[0.20257393,0.6999627,0.012624693,0.07206198,0.0076689087,0.00077060057,0.0006009942,0.00011407874,0.003622206],"study_design_codex":"design_other","study_design_gemma":"not_applicable","domain_scores_codex":[0.9847126,0.007986332,0.0011096619,0.001446671,0.0030622566,0.0016824913],"domain_scores_gemma":[0.93151146,0.044990495,0.002592139,0.0025378831,0.011735485,0.00663261],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.029737527,0.0015963682,0.0026756476,0.0052784416,0.006082922,0.023113068,0.003596282,0.0062517137,0.009637102],"category_scores_gemma":[0.055931374,0.0008126221,0.0019553124,0.007940451,0.017547833,0.03587927,0.00797102,0.013960055,0.0024509868],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0002135985,0.00042352447,0.0064552515,0.043874346,0.00016861281,0.0006544947,0.032582164,0.0007114853,0.00032187163,0.09539158,0.06072739,0.75847566],"study_design_scores_gemma":[0.00008576974,0.00046841463,0.00644025,0.12998539,0.00018200623,0.0015425346,0.23856074,0.0011011419,0.00069038605,0.20160688,0.4191245,0.00021197586],"about_ca_topic_score_codex":0.013371525,"about_ca_topic_score_gemma":0.012489823,"teacher_disagreement_score":0.029737527,"about_ca_system_score_codex":0.01214201,"about_ca_system_score_gemma":0.047868527,"threshold_uncertainty_score":0.157269},"labels":[],"label_agreement":null},{"id":"W2787607764","doi":"10.1108/josm-08-2017-0191","title":"Service operations: what’s next?","year":2018,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":99,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Western University; University of Victoria","funders":"","keywords":"Service (business); Service design; Conversation; Empirical research; Knowledge management; Computer science; Delphi method; Service system; Service delivery framework; Sociology; Business; Marketing","score_opus":0.03680207757240055,"score_gpt":0.2527719913980509,"score_spread":0.21596991382565034,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2787607764","genre_codex":"commentary","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"commentary","genre_consensus":"commentary","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.051090952,0.057730984,0.01675059,0.7245002,0.013143773,0.00063959864,0.00037488498,0.00026959355,0.13549955],"genre_scores_gemma":[0.76736474,0.096700974,0.018575255,0.091635995,0.005314467,0.00076977344,0.00054399535,0.00028701528,0.018807886],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.984303,0.009011021,0.0006099261,0.0009531792,0.0025989786,0.0025239554],"domain_scores_gemma":[0.98272943,0.0070612757,0.0010990528,0.000631352,0.004153979,0.004324939],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.011659976,0.000932919,0.0011176096,0.0023154037,0.011467807,0.025980964,0.0018883214,0.005465624,0.0116308015],"category_scores_gemma":[0.020252466,0.00042174634,0.00084809447,0.004143207,0.019776635,0.028120264,0.00950313,0.012542109,0.0029904894],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021370334,0.0004046754,0.01016458,0.007667567,0.00006168501,0.0011689498,0.11237895,0.0009043114,0.0011776573,0.46091244,0.106354095,0.29859146],"study_design_scores_gemma":[0.000016811533,0.000118959215,0.0034110385,0.0095180515,0.00003234774,0.0008482272,0.4032528,0.0009448213,0.00055057777,0.19436106,0.38683903,0.000106283485],"about_ca_topic_score_codex":0.0124342395,"about_ca_topic_score_gemma":0.009997799,"teacher_disagreement_score":0.025980964,"about_ca_system_score_codex":0.013843506,"about_ca_system_score_gemma":0.03471369,"threshold_uncertainty_score":0.10044211},"labels":[],"label_agreement":null},{"id":"W2946794140","doi":"10.1108/josm-12-2018-0396","title":"A framework for sustainable service system configuration","year":2019,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":37,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Stakeholder; Service-dominant logic; Conceptual framework; Service (business); Hospitality; Value (mathematics); Context (archaeology); Transaction cost; Knowledge management; Stakeholder theory; Set (abstract data type); Hospitality industry; Management science; Marketing; Business; Computer science; Economics; Sociology; Management; Tourism; Microeconomics","score_opus":0.016625693935262434,"score_gpt":0.23921911290889264,"score_spread":0.22259341897363022,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2946794140","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.012243871,0.0013663479,0.6988077,0.01599115,0.00024536406,0.00046427504,0.00022027353,0.00031368423,0.27034736],"genre_scores_gemma":[0.7382475,0.0017274991,0.23929495,0.0011506368,0.00013336251,0.0012172117,0.00032407016,0.00018758155,0.017717307],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99314547,0.0037411365,0.0003162096,0.00083714083,0.0012058658,0.0007542636],"domain_scores_gemma":[0.9964173,0.0014977569,0.00027539782,0.0006040187,0.00084697636,0.00035850378],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006733649,0.0011920137,0.00071513123,0.0035686926,0.0044317935,0.010121469,0.0031621815,0.004455563,0.012554287],"category_scores_gemma":[0.008442125,0.00058900163,0.0015642942,0.0031998707,0.021232037,0.012088955,0.0082567865,0.0037940193,0.0017319073],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000014922459,0.000003817367,0.000053014242,0.000016409846,0.0000019623699,0.000032341777,0.00024105035,0.0024740046,0.00003472547,0.99495524,0.00037410454,0.0018118761],"study_design_scores_gemma":[0.0000065360364,0.000011731914,0.000054399206,0.000086467815,0.0000037503746,0.00007004595,0.0006605594,0.009893581,0.00009960808,0.9659606,0.023141043,0.000011607105],"about_ca_topic_score_codex":0.007718727,"about_ca_topic_score_gemma":0.004654644,"teacher_disagreement_score":0.012554287,"about_ca_system_score_codex":0.011276797,"about_ca_system_score_gemma":0.0085201,"threshold_uncertainty_score":0.081819296},"labels":[],"label_agreement":null},{"id":"W3011691470","doi":"10.1108/josm-05-2018-0147","title":"Customer participation risk management: conceptual model and managerial assessment tool","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Conceptual model; Business; Knowledge management; Customer retention; Process management; Customer advocacy; Marketing; Customer engagement; Service (business); Computer science; Service quality","score_opus":0.03494443209942307,"score_gpt":0.27609919031802077,"score_spread":0.2411547582185977,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3011691470","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.118208125,0.0009946752,0.7547304,0.014138297,0.00011409549,0.0045017945,0.0010352874,0.0009426534,0.10533466],"genre_scores_gemma":[0.6901081,0.0006188991,0.3022775,0.00047793018,0.000060108934,0.0025694524,0.0004201664,0.000031804284,0.0034360045],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9938896,0.002948166,0.0004971407,0.00045150344,0.00184923,0.00036430414],"domain_scores_gemma":[0.9878742,0.00688088,0.0019185472,0.0005314049,0.0022364995,0.00055857725],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007963091,0.0011432568,0.00050323294,0.0053384122,0.0013423887,0.006649829,0.0026338727,0.0023129694,0.00492559],"category_scores_gemma":[0.014972171,0.0004086352,0.00100653,0.0033127342,0.0030870126,0.0060188244,0.0033251543,0.0024448608,0.00066786865],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00012991815,0.0009857619,0.02639591,0.00077705574,0.00009238425,0.00053217105,0.008693434,0.068437435,0.0012694213,0.7223715,0.009216566,0.16109845],"study_design_scores_gemma":[0.00008763222,0.00088006305,0.0153393205,0.002090909,0.00017294368,0.0011239942,0.018315341,0.5170332,0.0019898864,0.39746356,0.045189522,0.00031351106],"about_ca_topic_score_codex":0.00336054,"about_ca_topic_score_gemma":0.0024107206,"teacher_disagreement_score":0.007963091,"about_ca_system_score_codex":0.0053556017,"about_ca_system_score_gemma":0.0073029855,"threshold_uncertainty_score":0.042113364},"labels":[],"label_agreement":null},{"id":"W3014795042","doi":"10.1108/josm-05-2019-0161","title":"From automats to algorithms: the automation of services using artificial intelligence","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"AI in Service Interactions","field":"Computer Science","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Automation; Contingency; Computer science; Knowledge management; Service (business); Originality; Process (computing); Contingency theory; Artificial intelligence; Management science; Process management; Data science; Sociology; Marketing; Qualitative research; Engineering; Business; Epistemology","score_opus":0.054494619721725396,"score_gpt":0.31210859536212354,"score_spread":0.2576139756403981,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3014795042","genre_codex":"methods","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.052551743,0.010276523,0.7640788,0.028968615,0.0003483002,0.0002540677,0.00026567068,0.0015100146,0.14174625],"genre_scores_gemma":[0.73658526,0.0071673202,0.2456876,0.0018879772,0.0002897985,0.00015824694,0.00027443538,0.00031240762,0.007636984],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99395895,0.0032636796,0.00033496652,0.00072004023,0.001424172,0.00029822448],"domain_scores_gemma":[0.9917216,0.00568393,0.00053149863,0.0014131208,0.00039701912,0.00025287498],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00417828,0.0006823299,0.0006294919,0.0030092674,0.001490625,0.011378384,0.0021743774,0.0024432507,0.0052480567],"category_scores_gemma":[0.012041566,0.0005214832,0.0010217957,0.0028759665,0.012137133,0.014828549,0.004729507,0.0027981636,0.0014278602],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000089636305,0.000076171855,0.002407075,0.0005795366,0.00007168607,0.0002736039,0.0029344119,0.020494154,0.0014288307,0.813696,0.0049885884,0.1529603],"study_design_scores_gemma":[0.000013343428,0.000051380666,0.0007891544,0.00037580702,0.000026365948,0.00025681566,0.001954535,0.049912754,0.0016994798,0.87997806,0.06490016,0.000042190648],"about_ca_topic_score_codex":0.005652281,"about_ca_topic_score_gemma":0.0035614937,"teacher_disagreement_score":0.011378384,"about_ca_system_score_codex":0.0028131853,"about_ca_system_score_gemma":0.0037370478,"threshold_uncertainty_score":0.02209717},"labels":[],"label_agreement":null},{"id":"W3015522652","doi":"10.1108/josm-11-2019-0334","title":"Visioning a hospitality-oriented patient experience (HOPE) framework in health care","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Operationalization; Hospitality; Health care; Context (archaeology); Knowledge management; Patient experience; Conceptual framework; Sociology; Computer science","score_opus":0.01784146317804252,"score_gpt":0.26909097760314826,"score_spread":0.25124951442510574,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3015522652","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.1613543,0.017551208,0.16795313,0.3436759,0.0024981082,0.0009386369,0.00026930918,0.00034705445,0.30541235],"genre_scores_gemma":[0.96538705,0.0027873523,0.018612446,0.008809018,0.00036259624,0.00037925868,0.00006903718,0.000048709735,0.0035445623],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9706566,0.024456287,0.00053573895,0.0010348851,0.0013782245,0.001938279],"domain_scores_gemma":[0.98670864,0.0061647613,0.001254791,0.00075689034,0.0014002084,0.0037147435],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.022520555,0.0008122168,0.0005125429,0.0019991924,0.007804389,0.017140651,0.002954326,0.0051327622,0.0041716923],"category_scores_gemma":[0.011820164,0.0004189746,0.00089326303,0.0015725797,0.045712527,0.016961258,0.01703147,0.0076166065,0.00055794255],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000042722615,0.00007316659,0.0016657747,0.00038356378,0.000016821914,0.00043893472,0.12981644,0.00033875657,0.00019771417,0.84594834,0.0049101897,0.016167462],"study_design_scores_gemma":[0.00006112992,0.00032401408,0.0019662946,0.0012315105,0.00003284094,0.0013969571,0.33670408,0.0014241645,0.00034864043,0.504671,0.15173934,0.00010003707],"about_ca_topic_score_codex":0.002541858,"about_ca_topic_score_gemma":0.002118635,"teacher_disagreement_score":0.022520555,"about_ca_system_score_codex":0.009073724,"about_ca_system_score_gemma":0.014615389,"threshold_uncertainty_score":0.119101524},"labels":[],"label_agreement":null},{"id":"W3033338677","doi":"10.1108/josm-09-2018-0299","title":"Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Empathy; Psychology; Social psychology; Coping (psychology); Remorse; Attribution; Blame; Clinical psychology","score_opus":0.046352830555437895,"score_gpt":0.25192283657446624,"score_spread":0.20557000601902833,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3033338677","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9992505,0.000084949184,0.00006515088,0.00013585383,0.0000025847366,0.00001142416,0.000010009637,0.0000010370749,0.00043853425],"genre_scores_gemma":[0.999471,0.00007818466,0.00012417683,0.00007219,0.000004212707,0.000012600615,0.000017687898,8.282309e-7,0.00021914512],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9990971,0.00041409084,0.00006862051,0.00008596358,0.00019570511,0.00013862106],"domain_scores_gemma":[0.9931598,0.0026419635,0.002961722,0.00024749376,0.0004339639,0.00055504194],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0016765281,0.00023747604,0.00024574783,0.00042774578,0.00068253477,0.0012942343,0.00027414816,0.00051470415,0.0029384731],"category_scores_gemma":[0.0075801457,0.00016949138,0.00046687992,0.0003562161,0.0007275961,0.00094914925,0.00075264456,0.00094783306,0.00014868953],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00036520133,0.0013070252,0.94026035,0.0003114238,0.00019652795,0.0006573734,0.02711954,0.0001417944,0.0022519634,0.00044009363,0.00037320994,0.0265754],"study_design_scores_gemma":[0.000017237538,0.0004696957,0.95787287,0.00008097195,0.000084694475,0.00022132753,0.03886111,0.0005414565,0.00045483286,0.00034593514,0.0010218096,0.000028010765],"about_ca_topic_score_codex":0.00372855,"about_ca_topic_score_gemma":0.0057135164,"teacher_disagreement_score":0.00372855,"about_ca_system_score_codex":0.0007292309,"about_ca_system_score_gemma":0.0007852041,"threshold_uncertainty_score":0.009830177},"labels":[],"label_agreement":null},{"id":"W3199205423","doi":"10.1108/josm-10-2020-0378","title":"Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness","year":2021,"lang":"en","type":"article","venue":"Journal of service management","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":400,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":true,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"","funders":"York University","keywords":"Marketing; Financial services; Originality; FinTech; Investment (military); Service (business); Business; Value (mathematics); Feeling; Knowledge management; Finance; Psychology; Computer science; Creativity","score_opus":0.07955770673037213,"score_gpt":0.39550548397731095,"score_spread":0.3159477772469388,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3199205423","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.99882644,0.000039418443,0.00006778535,0.00011385836,0.0000035726384,0.000011772803,0.000022139891,0.0000031391883,0.00091180205],"genre_scores_gemma":[0.9995302,0.000036058824,0.0000909175,0.000044187233,0.0000033615954,0.000013775089,0.00004023865,0.0000025302932,0.00023881264],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9976688,0.0010144187,0.00020540565,0.00021357831,0.00055358757,0.00034420172],"domain_scores_gemma":[0.9605676,0.024654843,0.007895304,0.0011442065,0.002275877,0.003462194],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0029679295,0.00025439495,0.00030005854,0.00078765734,0.0005724423,0.0022833473,0.00046275725,0.0009782545,0.0054993425],"category_scores_gemma":[0.01875798,0.00027484773,0.0010822074,0.0007703457,0.0010114661,0.0011405385,0.0009908811,0.0018835984,0.00056038034],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00020834422,0.00082161895,0.9868911,0.000036713158,0.000099570934,0.00009018866,0.0038959922,0.00015364624,0.00029931378,0.00026708108,0.0001972759,0.007039233],"study_design_scores_gemma":[0.000008470332,0.00035933967,0.99117106,0.000035145065,0.000050720944,0.00006595271,0.0067115626,0.00091754826,0.00017278167,0.0001532179,0.00033910183,0.000015137747],"about_ca_topic_score_codex":0.0062538767,"about_ca_topic_score_gemma":0.0050075515,"teacher_disagreement_score":0.0062538767,"about_ca_system_score_codex":0.0006681602,"about_ca_system_score_gemma":0.0011413465,"threshold_uncertainty_score":0.018397093},"labels":[],"label_agreement":null},{"id":"W3210982575","doi":"10.1108/josm-08-2021-0332","title":"Transcendent service management","year":2021,"lang":"en","type":"article","venue":"Journal of service management","topic":"AI in Service Interactions","field":"Computer Science","cited_by":3,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Cognitive reframing; Cognitive computing; Value proposition; Computer science; Service (business); Bounded rationality; Originality; Knowledge management; Value (mathematics); Perception; Cognition; Service innovation; LIDA; Marketing; Business; Psychology; Artificial intelligence; Cognitive model; Social psychology","score_opus":0.016139390516615736,"score_gpt":0.255279808923714,"score_spread":0.23914041840709827,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W3210982575","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.030783936,0.0027078218,0.042689685,0.021092983,0.0006986392,0.00013084422,0.000045415363,0.00022431854,0.9016262],"genre_scores_gemma":[0.9362626,0.0023271302,0.013292856,0.0027313642,0.00043445325,0.00009144431,0.000063560794,0.00007008939,0.044726364],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9973138,0.0012234058,0.00007856656,0.00026920432,0.00072818866,0.00038674142],"domain_scores_gemma":[0.9981012,0.00048435736,0.00019273277,0.00030841256,0.00043471353,0.00047852908],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0020247349,0.0005994798,0.00025241598,0.0019786044,0.0033440825,0.0087211495,0.0012384558,0.0013405215,0.013997196],"category_scores_gemma":[0.00417448,0.00012659197,0.00047041907,0.001651412,0.012176357,0.0076716845,0.00611115,0.0021492417,0.0017846148],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000017043474,0.000037740043,0.0005019757,0.000090666894,0.0000085689435,0.00013890203,0.0063318545,0.0003582064,0.0003757576,0.93072295,0.005100721,0.05631554],"study_design_scores_gemma":[0.000017240904,0.00007848891,0.0010482114,0.00025602183,0.000019681846,0.0003996162,0.015224048,0.00329986,0.0007485755,0.66495013,0.3139363,0.000021811513],"about_ca_topic_score_codex":0.004992113,"about_ca_topic_score_gemma":0.004656049,"teacher_disagreement_score":0.013997196,"about_ca_system_score_codex":0.007181151,"about_ca_system_score_gemma":0.005152513,"threshold_uncertainty_score":0.05210316},"labels":[],"label_agreement":null},{"id":"W4220768453","doi":"10.1108/josm-12-2021-0484","title":"Augmented reality magic mirror in the service sector: experiential consumption and the self","year":2022,"lang":"en","type":"article","venue":"Journal of service management","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"York University","funders":"","keywords":"Experiential learning; Fantasy; Originality; Value (mathematics); Consumption (sociology); Augmented reality; Psychology; MAGIC (telescope); Sociology; Aesthetics; Social psychology; Computer science; Art; Creativity; Pedagogy; Human–computer interaction","score_opus":0.04097692342802963,"score_gpt":0.2623284133365413,"score_spread":0.22135148990851164,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4220768453","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.97049886,0.00050302426,0.0037208393,0.0011823465,0.000029656034,0.000018199375,0.000015341686,0.000026825204,0.024004914],"genre_scores_gemma":[0.9976447,0.00013700446,0.00052546384,0.00005890539,0.0000056230247,0.0000048958814,0.0000046750965,0.0000074921804,0.0016112671],"study_design_codex":"qualitative","study_design_gemma":"qualitative","domain_scores_codex":[0.99773276,0.0016418679,0.000055418644,0.00009213026,0.0002840338,0.00019374005],"domain_scores_gemma":[0.99784124,0.0012118047,0.0003021253,0.00032510364,0.00012859073,0.00019113607],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001945492,0.0002937154,0.00019991507,0.00067219586,0.001896271,0.0054339664,0.00047298157,0.0007902785,0.0034090008],"category_scores_gemma":[0.0037323677,0.00019360395,0.00025598155,0.0005791335,0.008451004,0.0038499942,0.004651702,0.0009776689,0.00027167553],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00015173528,0.000099997495,0.014756556,0.00020833398,0.0000221316,0.0013974942,0.897936,0.00023303079,0.0036443165,0.037517667,0.0010904246,0.042942323],"study_design_scores_gemma":[0.000010524128,0.00028432644,0.0153483385,0.00023488712,0.00003031922,0.0028300646,0.90034366,0.00093617826,0.0019563998,0.009739915,0.06822153,0.00006388709],"about_ca_topic_score_codex":0.0013258883,"about_ca_topic_score_gemma":0.0013672633,"teacher_disagreement_score":0.0054339664,"about_ca_system_score_codex":0.0010834457,"about_ca_system_score_gemma":0.0007192293,"threshold_uncertainty_score":0.011404216},"labels":[],"label_agreement":null},{"id":"W4388760497","doi":"10.1108/josm-08-2022-0286","title":"It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research","year":2023,"lang":"en","type":"article","venue":"Journal of service management","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":7,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Service (business); Originality; Service quality; Citation; Empirical research; Bibliographic coupling; Service design; Psychology; Multidisciplinary approach; Sociology; Public relations; Service provider; Marketing; Computer science; Epistemology; Business; Qualitative research; Political science; Library science; Social science","score_opus":0.17883607384846376,"score_gpt":0.5348185486800433,"score_spread":0.3559824748315795,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388760497","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.05168736,0.8982031,0.0059513785,0.018536381,0.0034146116,0.0018215567,0.009338011,0.00040595423,0.010641653],"genre_scores_gemma":[0.31087652,0.62680584,0.03246197,0.008137386,0.0032596013,0.006588571,0.009585606,0.00027890902,0.002005521],"study_design_codex":"design_other","study_design_gemma":"systematic_review","domain_scores_codex":[0.95392627,0.01225394,0.016175633,0.0029834595,0.013692976,0.0009676683],"domain_scores_gemma":[0.83784467,0.09035105,0.02673546,0.00660348,0.035789993,0.002675334],"candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.03262509,0.0012264579,0.0058336305,0.21564749,0.003731153,0.01423595,0.0015901354,0.0023156218,0.0035425136],"category_scores_gemma":[0.13022205,0.0011346098,0.0030701142,0.20579663,0.0025750175,0.011526552,0.0053852727,0.0015289204,0.0008923022],"study_design_candidate":"systematic_review","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024710462,0.00015782168,0.047868695,0.29736134,0.008013482,0.0008571615,0.016548859,0.0006596097,0.0019675505,0.010461922,0.043169018,0.57268745],"study_design_scores_gemma":[0.00014636703,0.0005264215,0.18176836,0.33096254,0.01621951,0.0016225714,0.038866285,0.0013330124,0.001443432,0.0091414815,0.41763768,0.00033232337],"about_ca_topic_score_codex":0.0063915118,"about_ca_topic_score_gemma":0.016421398,"teacher_disagreement_score":0.78435254,"about_ca_system_score_codex":0.0068473793,"about_ca_system_score_gemma":0.026073856,"threshold_uncertainty_score":0.17254007},"labels":[],"label_agreement":null},{"id":"W4388920756","doi":"10.1108/josm-07-2023-0326","title":"Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship","year":2023,"lang":"en","type":"article","venue":"Journal of service management","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":13,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of British Columbia","funders":"","keywords":"Scholarship; Systematic review; Sociology; Extant taxon; Situational ethics; Value (mathematics); Knowledge management; Engineering ethics; Psychology; Management science; Political science; Computer science; Engineering; Social psychology","score_opus":0.25930755928737115,"score_gpt":0.4748232543183551,"score_spread":0.21551569503098394,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4388920756","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.001742368,0.95610213,0.0048023174,0.029087154,0.003743417,0.002060164,0.00047569108,0.00009800137,0.0018888323],"genre_scores_gemma":[0.03279468,0.9004479,0.040540252,0.016662624,0.0017495592,0.006502723,0.00068525877,0.00009938468,0.000517481],"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","domain_scores_codex":[0.8311995,0.086206935,0.054705627,0.0056652073,0.019580878,0.002641754],"domain_scores_gemma":[0.38657275,0.4669383,0.033126898,0.01965013,0.08924047,0.0044714333],"candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.23836446,0.0021048016,0.009830412,0.043219987,0.0026026035,0.016258422,0.004389185,0.00817148,0.0061982744],"category_scores_gemma":[0.48708585,0.002699321,0.008691021,0.03456793,0.004303029,0.020879416,0.010109743,0.0066804737,0.0012266517],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00024833673,0.00016040103,0.0028591396,0.65089154,0.005717132,0.00019645531,0.00591827,0.00039742136,0.0004664423,0.008939816,0.017536767,0.30666834],"study_design_scores_gemma":[0.00009327624,0.00012427708,0.0016204863,0.93691987,0.006104181,0.000099646924,0.0041780537,0.0002506665,0.00017627778,0.0059380922,0.04443993,0.00005526619],"about_ca_topic_score_codex":0.010617641,"about_ca_topic_score_gemma":0.031676706,"teacher_disagreement_score":0.23836446,"about_ca_system_score_codex":0.01638083,"about_ca_system_score_gemma":0.09417348,"threshold_uncertainty_score":0.93923223},"labels":[],"label_agreement":null},{"id":"W4396587980","doi":"10.1108/josm-12-2023-0520","title":"Conceptualizing digital service: coconstitutive essence and value cocreation dynamics","year":2024,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Conceptualization; Knowledge management; Generativity; Service (business); Leverage (statistics); Computer science; Originality; Service design; Value (mathematics); Context (archaeology); Service innovation; Sociology; Service delivery framework; Business; Psychology; Marketing; Social psychology; Social science; Qualitative research","score_opus":0.013498003814729228,"score_gpt":0.23769935317336685,"score_spread":0.2242013493586376,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4396587980","genre_codex":"other","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.16033483,0.0044419225,0.27872673,0.025746895,0.000506448,0.0003667845,0.0001224521,0.00017280079,0.52958125],"genre_scores_gemma":[0.9786508,0.0010541352,0.013866809,0.00064346,0.000106129846,0.00017642442,0.000044402208,0.00003713143,0.005420722],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.995974,0.002529921,0.00014825538,0.00032188103,0.00067015557,0.00035576287],"domain_scores_gemma":[0.99678075,0.0016678858,0.0003205335,0.0005156187,0.00036601743,0.00034908645],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0036539254,0.0004885857,0.00041832204,0.0039996114,0.0043368726,0.011290294,0.0014037691,0.0024676167,0.0050034286],"category_scores_gemma":[0.004902227,0.00022598596,0.0005759419,0.004552888,0.05377285,0.01553615,0.0069802823,0.0025843682,0.00045331035],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0000042095303,0.0000047743324,0.00020913665,0.000021756801,0.000001358487,0.00005489747,0.0064574117,0.000113679926,0.000058271988,0.99062586,0.00014099583,0.0023076655],"study_design_scores_gemma":[0.000013391234,0.00003427224,0.0006151016,0.00023188377,0.000011285823,0.00043595379,0.031914275,0.003454862,0.00032971223,0.88878155,0.074158646,0.00001910505],"about_ca_topic_score_codex":0.006361397,"about_ca_topic_score_gemma":0.003423353,"teacher_disagreement_score":0.011290294,"about_ca_system_score_codex":0.0076064127,"about_ca_system_score_gemma":0.0046937587,"threshold_uncertainty_score":0.055188656},"labels":[],"label_agreement":null},{"id":"W4406899141","doi":"10.1108/josm-12-2023-0533","title":"Boundary-breaking opportunities in service failure and recovery","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"HEC Montréal; Wilfrid Laurier University","funders":"","keywords":"Business; Service recovery; Service (business); Boundary (topology); Industrial organization; Economics; Operations management; Marketing; Service quality; Mathematics","score_opus":0.03020168134154821,"score_gpt":0.24918217016048771,"score_spread":0.2189804888189395,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4406899141","genre_codex":"review","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.024114763,0.800485,0.023441087,0.09177821,0.004172802,0.0004126137,0.00022489602,0.00010540645,0.055265192],"genre_scores_gemma":[0.5970293,0.3638545,0.015024361,0.017995669,0.0025564677,0.00060985953,0.00015980133,0.00008268284,0.0026873387],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9471197,0.033956204,0.0042707985,0.0035112489,0.009086609,0.0020554163],"domain_scores_gemma":[0.7985555,0.16610955,0.015027235,0.004307337,0.013830855,0.0021695695],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.050998755,0.0007870957,0.0017197578,0.009232603,0.005189277,0.016596688,0.0023885667,0.0062765493,0.005745268],"category_scores_gemma":[0.0935198,0.0006432502,0.0016083478,0.008535509,0.02395927,0.020156901,0.008597711,0.006699987,0.00081637356],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00021891086,0.00010991312,0.004545955,0.027415212,0.00023692842,0.00078065303,0.044019017,0.0011008338,0.00055351073,0.51458,0.015029405,0.39140972],"study_design_scores_gemma":[0.000044752538,0.00041351895,0.008465634,0.09535347,0.00033400868,0.0018362658,0.11121175,0.0013157048,0.0012465083,0.3644577,0.41507453,0.00024618287],"about_ca_topic_score_codex":0.0070194355,"about_ca_topic_score_gemma":0.008193693,"teacher_disagreement_score":0.050998755,"about_ca_system_score_codex":0.0110023115,"about_ca_system_score_gemma":0.022460027,"threshold_uncertainty_score":0.26971048},"labels":[],"label_agreement":null},{"id":"W4407285236","doi":"10.1108/josm-07-2024-0309","title":"Frontline employee competencies for technologically complex service environments: a conceptual model of mindfulness orientation","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Workplace Spirituality and Leadership","field":"Social Sciences","cited_by":8,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University; Regional Municipality of Waterloo","funders":"","keywords":"Mindfulness; Service-orientation; Conceptual model; Psychology; Knowledge management; Business; Orientation (vector space); Conceptual framework; Service (business); Public relations; Process management; Sociology; Marketing; Computer science; Political science; Psychotherapist","score_opus":0.0831743687415465,"score_gpt":0.32206309615218365,"score_spread":0.23888872741063716,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W4407285236","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"metacan-v3-hybrid-931329e0061c","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.531272,0.0022941995,0.21858992,0.020935483,0.00015198196,0.0013438821,0.00012461058,0.00027501045,0.22501287],"genre_scores_gemma":[0.96808964,0.00049261306,0.027551172,0.0010126911,0.000018703662,0.00036270116,0.000032714754,0.000017539292,0.0024221851],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.9982907,0.000978092,0.000050900773,0.00017062775,0.00025231822,0.0002573244],"domain_scores_gemma":[0.99777836,0.0011212128,0.00032874985,0.00014687201,0.00022136146,0.00040338672],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0024064698,0.0004536808,0.00018198499,0.0018923141,0.0013859089,0.0030573164,0.0010084972,0.0018238453,0.002893095],"category_scores_gemma":[0.003386035,0.00029399528,0.00059688464,0.0006660364,0.011318742,0.0034798968,0.0034035132,0.002272908,0.00039043374],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000072496725,0.0007139854,0.022638945,0.00068382925,0.000058885656,0.0009965729,0.22988221,0.0023795632,0.006830257,0.63811433,0.0030786085,0.094550386],"study_design_scores_gemma":[0.00012728474,0.0007496466,0.06188578,0.0036845307,0.00012880737,0.003158036,0.19493034,0.024429658,0.0023946268,0.6103935,0.097906835,0.00021086837],"about_ca_topic_score_codex":0.0034539879,"about_ca_topic_score_gemma":0.003893759,"teacher_disagreement_score":0.0034539879,"about_ca_system_score_codex":0.0029176653,"about_ca_system_score_gemma":0.0031412765,"threshold_uncertainty_score":0.021169245},"labels":[],"label_agreement":null}]}