{"meta":{"query_hash":"eae5ea8372ae","filters":{"venue":"Managing Service Quality"},"cohort_total":20,"direct_labels_cover":0,"predictions_cover":20,"exported":20,"export_cap":100000,"truncated":false,"label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12"},"permalink":"https://metacan.xera.ac/q/eae5ea8372ae","api":"https://metacan.xera.ac/api/v1/cohort?venue=Managing+Service+Quality"},"results":[{"id":"W1535337538","doi":"10.1108/09604520911005080","title":"An approach to develop effective customer loyalty programs","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Canadian Rheumatology Association","funders":"","keywords":"Loyalty; Loyalty program; Marketing; Business; Loyalty business model; Competition (biology); TRIPS architecture; Value (mathematics); Advertising; Computer science","score_opus":0.03581372907902581,"score_gpt":0.299481142638572,"score_spread":0.2636674135595462,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1535337538","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.84305346,0.000051943854,0.0065405793,0.01166854,0.00050136686,0.0022412275,0.000006091238,0.0019090197,0.13402775],"genre_scores_gemma":[0.92125475,9.035841e-7,0.0024623035,0.07472337,0.0009878494,0.00013296987,0.0002407662,0.000053518834,0.00014353373],"study_design_codex":"design_other","study_design_gemma":"observational","domain_scores_codex":[0.9963293,0.00018716484,0.0007100811,0.0011041312,0.00074008503,0.0009292542],"domain_scores_gemma":[0.9975109,0.000056271307,0.00031963858,0.0011334566,0.00085947436,0.00012025892],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0030241762,0.00053327624,0.0006027914,0.00041729104,0.00050744094,0.0008769422,0.0011179333,0.00017692149,0.00006405244],"category_scores_gemma":[0.00008588367,0.0005268913,0.000111667956,0.004280794,0.00003725899,0.0019102591,0.0002587931,0.00040302976,0.0019642576],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008430256,0.005372087,0.05978249,0.0051667714,0.00024633622,0.00002783003,0.0090575,0.0028603422,0.0008227491,0.3136947,0.0035747741,0.5985514],"study_design_scores_gemma":[0.0016558355,0.00008134442,0.85348904,0.00019535529,0.00019416669,0.0000053113417,0.006449646,0.010685767,0.00007066562,0.013164462,0.111751094,0.0022572833],"about_ca_topic_score_codex":0.008184845,"about_ca_topic_score_gemma":0.0010144629,"teacher_disagreement_score":0.7937066,"about_ca_system_score_codex":0.00012205309,"about_ca_system_score_gemma":0.00003914145,"threshold_uncertainty_score":0.99971825},"labels":[],"label_agreement":null},{"id":"W1565319303","doi":"10.1108/09604520810885590","title":"Web site satisfaction and purchase intentions","year":2008,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":84,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Moderation; Personality; Context (archaeology); Originality; Big Five personality traits; Risk aversion (psychology); Marketing; E-commerce; Disposition; Set (abstract data type); Psychology; Consumer behaviour; Service (business); Service provider; Business; Social psychology; Computer science; Economics; Creativity; World Wide Web","score_opus":0.051840478073568896,"score_gpt":0.3370369014312025,"score_spread":0.2851964233576336,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1565319303","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.89608616,0.00005503382,0.00004528719,0.008969016,0.00026080874,0.00009579283,0.000007357245,0.00019114201,0.094289415],"genre_scores_gemma":[0.9976229,0.00014747499,0.00012180691,0.0010124745,0.00014039308,0.0000076148776,0.0000049061614,0.0000067198985,0.0009356951],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.998779,0.0003208915,0.00016008203,0.0001823455,0.0003415796,0.00021610118],"domain_scores_gemma":[0.9994005,0.00018371189,0.00006684156,0.000119510005,0.000106463725,0.0001229736],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0012090175,0.00007184252,0.000112855574,0.000048815346,0.0008582786,0.000085635336,0.00007177823,0.00005379529,0.00003698564],"category_scores_gemma":[0.00044032172,0.000080190184,0.00003537243,0.00030628013,0.00017005096,0.0002859841,0.000049255723,0.0001043425,0.00004789242],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00004111318,0.00010126906,0.73914176,0.00018092075,0.00004415997,0.000017611826,0.1151221,0.0000044041553,0.00033809518,0.06063424,0.0011876246,0.08318671],"study_design_scores_gemma":[0.0003243405,0.000011959076,0.93373036,0.000045487912,0.000016290325,0.0000020751531,0.023647219,0.0001121641,0.0000038205117,0.008503418,0.033357967,0.0002449088],"about_ca_topic_score_codex":0.022979354,"about_ca_topic_score_gemma":0.025446922,"teacher_disagreement_score":0.1945886,"about_ca_system_score_codex":0.000056109544,"about_ca_system_score_gemma":0.00006720727,"threshold_uncertainty_score":0.99233615},"labels":[],"label_agreement":null},{"id":"W1599944525","doi":"10.1108/09604520910955320","title":"Service quality, emotional satisfaction, and behavioural intentions","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":413,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"Université Laval","funders":"","keywords":"Psychology; Service quality; Loyalty; Conceptual model; Originality; Empirical research; Service (business); Quality (philosophy); Hospitality industry; Hospitality; Variety (cybernetics); Marketing; Services marketing; Word of mouth; Social psychology; Applied psychology; Business; Tourism; Computer science","score_opus":0.06846215412242698,"score_gpt":0.31512355129711805,"score_spread":0.24666139717469107,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1599944525","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.90829045,0.000092744085,0.0004941118,0.081558265,0.00047417992,0.00031767046,0.000020239304,0.00059485354,0.008157502],"genre_scores_gemma":[0.9263663,0.000009247115,0.00030042185,0.07240311,0.00057580194,0.000014709451,0.00016853264,0.000028905972,0.00013294959],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9968535,0.00013823328,0.00091392884,0.0007152944,0.0008183399,0.00056074717],"domain_scores_gemma":[0.99793804,0.00010344162,0.00047930703,0.00065654004,0.00075593055,0.00006675751],"candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.002015096,0.00040111254,0.00046490892,0.00032652114,0.000737419,0.00071725535,0.00039327037,0.00015804717,0.00040818317],"category_scores_gemma":[0.0000826069,0.00043196388,0.00013666134,0.0013679145,0.00005033148,0.0021526287,0.00031423772,0.00041005804,0.0004454294],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0001601015,0.00049740286,0.650186,0.0022891704,0.00011801241,0.000009894677,0.0012828308,0.00014748452,0.0009893789,0.31398404,0.0016957053,0.02863999],"study_design_scores_gemma":[0.00078673306,0.000008960538,0.9590897,0.0001074919,0.000103258644,0.000006520094,0.003002652,0.001306477,0.000007052628,0.031580936,0.0034332182,0.00056697597],"about_ca_topic_score_codex":0.061992656,"about_ca_topic_score_gemma":0.03780242,"teacher_disagreement_score":0.30890372,"about_ca_system_score_codex":0.00008035661,"about_ca_system_score_gemma":0.000033088036,"threshold_uncertainty_score":0.9998132},"labels":[],"label_agreement":null},{"id":"W1969287165","doi":"10.1108/09604520010336669","title":"Service quality in consulting: what is engagement success?","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Organizational Downsizing and Restructuring","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Manitoba","funders":"","keywords":"Business; Reputation; Information technology consulting; Marketing; Revenue; Service (business); Customer engagement; Quality (philosophy); Exploratory research; Service quality; Public relations; Services marketing; Sociology; Computer science; Accounting; Information system","score_opus":0.036165406573441146,"score_gpt":0.29252079723688923,"score_spread":0.2563553906634481,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1969287165","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.95598745,0.00023719123,0.000023410073,0.031318616,0.00040226485,0.00029534707,0.0000049371847,0.0003561069,0.011374684],"genre_scores_gemma":[0.94240755,0.00008696084,0.00018451213,0.05628098,0.0005549062,0.000013200778,0.00008816487,0.00005040081,0.00033333414],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9971381,0.0001586517,0.0008419447,0.0007027415,0.0006049247,0.0005536556],"domain_scores_gemma":[0.9985497,0.00015824265,0.00031125243,0.00062818377,0.0003189928,0.000033611348],"candidate_categories":["metaepi_narrow","scholarly_communication","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.002096884,0.0003465434,0.00040724038,0.00024459875,0.00043651013,0.0011889093,0.00062159746,0.00011891254,0.0023777147],"category_scores_gemma":[0.00007793558,0.00035201787,0.00007047872,0.0018600672,0.00003486072,0.0025506334,0.0003135995,0.00037072785,0.0011772172],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041550954,0.0008943137,0.7734031,0.013708838,0.0003111393,0.00007122657,0.011082755,0.01115431,0.0014595814,0.04583366,0.0016663695,0.13999917],"study_design_scores_gemma":[0.0019790584,0.0000038052997,0.9144957,0.0006128247,0.00006871682,0.000002592932,0.009161826,0.007538646,0.00023926572,0.012314572,0.052437507,0.0011454549],"about_ca_topic_score_codex":0.026241712,"about_ca_topic_score_gemma":0.0028707949,"teacher_disagreement_score":0.14109261,"about_ca_system_score_codex":0.00009160588,"about_ca_system_score_gemma":0.0000315391,"threshold_uncertainty_score":0.9998932},"labels":[],"label_agreement":null},{"id":"W1972418418","doi":"10.1108/09604521111113456","title":"Consumer language preferences in service encounters: a cross‐cultural perspective","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":74,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Originality; Service (business); Variety (cybernetics); Perspective (graphical); Marketing; Value (mathematics); Qualitative research; Language barrier; Psychology; Business; Advertising; Linguistics; Sociology; Computer science; Social science","score_opus":0.07942097767650824,"score_gpt":0.33448577360124837,"score_spread":0.25506479592474013,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1972418418","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.8939809,0.00026091083,0.000021220416,0.0028882353,0.00035759492,0.00034437017,0.000012972202,0.0003636417,0.101770155],"genre_scores_gemma":[0.97347105,0.000008387786,0.00015526269,0.025702873,0.0003399748,0.000050932664,0.000053672324,0.00003596019,0.0001818977],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9972572,0.00012943907,0.0006868526,0.0007801361,0.00048133897,0.0006650808],"domain_scores_gemma":[0.99803686,0.000089016976,0.00038980576,0.00067210424,0.000772623,0.000039598628],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0014751513,0.00041584985,0.00047432972,0.00032303916,0.00024432476,0.0005709928,0.00091704563,0.00015627738,0.0011437805],"category_scores_gemma":[0.00009612018,0.0003889739,0.000113878166,0.0016634292,0.00009615812,0.0030141806,0.00045003495,0.00043055904,0.0013311394],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0009747096,0.0012127245,0.6693144,0.006249181,0.00030590166,0.000119259326,0.1641691,0.00010926034,0.000490336,0.15242401,0.00059734576,0.004033756],"study_design_scores_gemma":[0.0018797979,0.000013577756,0.7563175,0.00031473767,0.0001066134,0.0000043941195,0.2119079,0.0019245273,0.000089542744,0.021775298,0.0044837114,0.0011824231],"about_ca_topic_score_codex":0.33432513,"about_ca_topic_score_gemma":0.12680188,"teacher_disagreement_score":0.20752327,"about_ca_system_score_codex":0.00013852966,"about_ca_system_score_gemma":0.000037830694,"threshold_uncertainty_score":0.99985623},"labels":[],"label_agreement":null},{"id":"W1976582283","doi":"10.1108/09604520210415353","title":"The service quality construct on a global stage","year":2002,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":122,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Waterloo","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Business; Quality (philosophy); Service (business); Dimension (graph theory); Excellence; Service guarantee; Construct (python library); Service design; Service provider; Computer science; Mathematics; Political science","score_opus":0.06966665654362007,"score_gpt":0.30784875444486154,"score_spread":0.23818209790124145,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1976582283","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7061604,0.00029804022,0.000115779774,0.09309244,0.0013042223,0.0006806979,0.00007860263,0.0009964088,0.1972734],"genre_scores_gemma":[0.8785669,0.000026396054,0.00008176339,0.11876829,0.0010738799,0.000050509963,0.00006245902,0.000056281453,0.0013135107],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99522114,0.00036459757,0.0011979507,0.00096327084,0.0011917116,0.0010613338],"domain_scores_gemma":[0.99616444,0.0005249389,0.0008220195,0.0018226119,0.0005875517,0.00007843766],"candidate_categories":["metaepi_narrow","sts","scholarly_communication","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0037345479,0.00059932563,0.0006087987,0.000121738856,0.0015652695,0.0012996217,0.0016064923,0.00019218326,0.0010327294],"category_scores_gemma":[0.0002131232,0.00049525703,0.00023624046,0.0024448973,0.00013761068,0.0011726405,0.00066995283,0.0005489006,0.004904291],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0003569659,0.0005155624,0.04903262,0.0035615533,0.00024424976,0.00002360884,0.0009730039,0.00045734376,0.000051035506,0.9053019,0.004652862,0.034829285],"study_design_scores_gemma":[0.0029313178,0.000026674414,0.26622066,0.0002472195,0.00018389117,0.000006531879,0.013393512,0.020175846,0.00002242305,0.02891031,0.6658824,0.0019992047],"about_ca_topic_score_codex":0.039143972,"about_ca_topic_score_gemma":0.02526365,"teacher_disagreement_score":0.8763916,"about_ca_system_score_codex":0.00019260275,"about_ca_system_score_gemma":0.000027172495,"threshold_uncertainty_score":0.99988043},"labels":[],"label_agreement":null},{"id":"W1978082545","doi":"10.1108/09604520510617284","title":"Relationship benefits in an internet environment","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"University of Victoria","funders":"","keywords":"The Internet; Context (archaeology); Marketing; Business; Value (mathematics); Originality; Face (sociological concept); Computer science; Psychology; World Wide Web; Sociology; Social psychology","score_opus":0.07137221093959012,"score_gpt":0.28824917103705716,"score_spread":0.21687696009746704,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1978082545","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9717052,0.0001231577,0.0001702127,0.016922308,0.000134183,0.00022342503,0.0000031326467,0.00023191713,0.010486489],"genre_scores_gemma":[0.9753708,0.0000023258622,0.0003472666,0.023213698,0.00065243413,0.000025993128,0.00011207407,0.000031308926,0.00024410203],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9979922,0.00009009097,0.0006113162,0.0005246997,0.00036858415,0.0004130861],"domain_scores_gemma":[0.99897236,0.00008341981,0.00023343689,0.0006229619,0.00005667902,0.00003113278],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0017212589,0.0002419453,0.0002581456,0.00029730826,0.00013218746,0.00029023978,0.0005226156,0.00010588866,0.0006389733],"category_scores_gemma":[0.000030151514,0.00026689313,0.00006088513,0.0005848243,0.000024736111,0.0022600065,0.00027917672,0.00030133582,0.002339706],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00008990923,0.00052493863,0.7564791,0.0007421758,0.000015364605,0.000005060581,0.0020559144,0.011758878,0.000021137883,0.19854829,0.00032422447,0.029435052],"study_design_scores_gemma":[0.00067421596,0.000005771656,0.9267257,0.000058887494,0.00002745897,6.5361456e-7,0.0013527734,0.024735237,0.000013044867,0.0061203856,0.039822023,0.00046386602],"about_ca_topic_score_codex":0.010814564,"about_ca_topic_score_gemma":0.027197633,"teacher_disagreement_score":0.1924279,"about_ca_system_score_codex":0.00012057408,"about_ca_system_score_gemma":0.000008539781,"threshold_uncertainty_score":0.9999783},"labels":[],"label_agreement":null},{"id":"W1979603956","doi":"10.1108/msq-11-2013-0255","title":"Trust transfer and the effect of service quality on trust in the healthcare industry","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Generalizability theory; Structural equation modeling; Service quality; Health care; Quality (philosophy); Business; Affect (linguistics); Outcome (game theory); Originality; Psychology; Marketing; Service (business); Social psychology; Computer science; Economics; Microeconomics","score_opus":0.032245288570989794,"score_gpt":0.299557586657069,"score_spread":0.2673122980860792,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1979603956","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.86679494,0.00009657622,0.000043676875,0.12386858,0.00020227011,0.00082138943,0.000010788433,0.00009986558,0.0080618905],"genre_scores_gemma":[0.901998,0.0000060513958,0.0000058710975,0.09738203,0.00043314148,0.0000740851,0.000035906476,0.00003216502,0.00003273364],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","domain_scores_codex":[0.99493355,0.0020263072,0.0010465689,0.00062839914,0.0008080088,0.0005571439],"domain_scores_gemma":[0.99643576,0.0017474769,0.00035723712,0.0012362197,0.00018811015,0.000035203135],"candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.016249185,0.00044886634,0.0008551523,0.00020841273,0.0004391478,0.0003025227,0.0011204414,0.00031357494,0.00006699796],"category_scores_gemma":[0.00023128666,0.00027687242,0.0001621539,0.0017313947,0.0001597944,0.0005444276,0.00022154619,0.0011896223,0.00006840725],"study_design_candidate":"observational","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0033442827,0.0003026767,0.35524064,0.0219706,0.000135872,0.0000046122545,0.01208416,0.0005549605,0.000045030774,0.58762133,0.00018463089,0.018511198],"study_design_scores_gemma":[0.009048164,0.000091553346,0.942112,0.0005441749,0.00023978094,0.000003090352,0.014920099,0.008046343,0.000083184765,0.012306645,0.011782675,0.0008222764],"about_ca_topic_score_codex":0.09701481,"about_ca_topic_score_gemma":0.022912657,"teacher_disagreement_score":0.5868714,"about_ca_system_score_codex":0.000039574217,"about_ca_system_score_gemma":0.00001897908,"threshold_uncertainty_score":0.99996835},"labels":[],"label_agreement":null},{"id":"W1992497140","doi":"10.1108/09604520110366142","title":"Are you looking forward to your surgery?","year":2001,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Primary Care and Health Outcomes","field":"Health Professions","cited_by":9,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Six Sigma; Distress; Business; Work (physics); Service (business); Quality (philosophy); Service quality; Operations management; Quality management; Medicine; Nursing; Marketing; Economics","score_opus":0.16476925632277434,"score_gpt":0.4742602798867094,"score_spread":0.30949102356393504,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1992497140","genre_codex":"empirical","genre_gemma":"commentary","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.6993039,0.00024280783,0.0012202396,0.2581571,0.0017951451,0.000781952,0.000031776213,0.0006310622,0.037835974],"genre_scores_gemma":[0.4502122,0.00008857449,0.0004592386,0.5415428,0.0008779696,0.00014955644,0.00004551155,0.0000697405,0.0065543354],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.995925,0.0008787842,0.001038157,0.0005359143,0.00046278007,0.0011593557],"domain_scores_gemma":[0.996761,0.0010404736,0.0005660225,0.0008983337,0.00032800925,0.00040614305],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003480123,0.00026365125,0.0006909987,0.00025159804,0.0010737352,0.000029117597,0.00041563183,0.00018990813,0.0007780506],"category_scores_gemma":[0.00036786599,0.00025800086,0.00014614275,0.000864057,0.00001295049,0.00024070873,0.00038579592,0.00062147237,0.0022051837],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011116284,0.00004366918,0.9142095,0.001883744,0.000035611654,0.00004087524,0.005199112,0.000014922704,0.000014210688,0.0011963554,0.06664245,0.010608381],"study_design_scores_gemma":[0.00027445643,0.0000067121778,0.6026755,0.0002109841,0.000020887137,0.0000016601075,0.009333705,0.000023932229,0.0000034237407,0.0018609863,0.38529918,0.0002885986],"about_ca_topic_score_codex":0.009119125,"about_ca_topic_score_gemma":0.008353091,"teacher_disagreement_score":0.3186567,"about_ca_system_score_codex":0.00061849,"about_ca_system_score_gemma":0.00035991854,"threshold_uncertainty_score":0.99998724},"labels":[],"label_agreement":null},{"id":"W1997071685","doi":"10.1108/09604520810842849","title":"Alternative measures of service quality: a review","year":2008,"lang":"en","type":"review","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":398,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"SERVQUAL; Service quality; Quality (philosophy); Service (business); Empirical research; Process management; Originality; Constructive; Computer science; Knowledge management; Management science; Marketing; Business; Engineering; Sociology; Qualitative research; Process (computing); Mathematics","score_opus":0.21825677501661922,"score_gpt":0.3873781236457545,"score_spread":0.1691213486291353,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W1997071685","genre_codex":"review","genre_gemma":"review","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"review","genre_consensus":"review","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.000033601646,0.97469723,0.00011056441,0.004894811,0.0007989684,0.0020498524,0.00012421001,0.0004868589,0.016803883],"genre_scores_gemma":[0.000025660953,0.94169843,0.00010178668,0.055324145,0.0014165526,0.00022495956,0.0008104621,0.0002057531,0.00019224065],"study_design_codex":"systematic_review","study_design_gemma":"not_applicable","domain_scores_codex":[0.9899024,0.0010886685,0.0042754193,0.0016729073,0.002031061,0.0010295885],"domain_scores_gemma":[0.9891959,0.0007229214,0.0053951233,0.0027157532,0.0018802049,0.00009011635],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":["metaepi_narrow"],"category_scores_codex":[0.0053705187,0.0015546792,0.0062932847,0.00082047185,0.0004258928,0.0002595062,0.0029959516,0.00053441164,0.00043809446],"category_scores_gemma":[0.00044593998,0.0014285529,0.0015131223,0.005245588,0.00012475294,0.0013958701,0.001446337,0.0012204717,0.0019730907],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000024247252,0.00024368938,0.00004046202,0.5923375,0.00063061743,0.00001783996,0.000254917,0.00000799587,2.6596163e-7,0.013259776,0.0020923014,0.39109036],"study_design_scores_gemma":[0.0004134847,0.000006343583,0.00011914442,0.07584581,0.0017443738,0.00001559241,0.00026891872,0.000056237946,3.2812488e-7,0.0021681876,0.91787446,0.0014870997],"about_ca_topic_score_codex":0.069523886,"about_ca_topic_score_gemma":0.005668062,"teacher_disagreement_score":0.91578215,"about_ca_system_score_codex":0.00022142685,"about_ca_system_score_gemma":0.0003060393,"threshold_uncertainty_score":0.99972016},"labels":[],"label_agreement":null},{"id":"W2012242612","doi":"10.1108/09604520310506568","title":"Internet users' perceptions of online service quality: a comparison of online buyers and information searchers","year":2003,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":249,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lakehead University","funders":"","keywords":"The Internet; Quality (philosophy); Service (business); Key (lock); Service quality; Exploratory research; Perception; Business; Trustworthiness; Information quality; World Wide Web; Computer science; Marketing; Internet privacy; Information system; Psychology; Engineering","score_opus":0.0804858515481936,"score_gpt":0.3491257852277042,"score_spread":0.2686399336795106,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2012242612","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9878498,0.000077901714,0.0006080602,0.008140724,0.00017182856,0.0003634978,0.0001026148,0.0001393922,0.0025461933],"genre_scores_gemma":[0.9861041,0.000017740762,0.0010702596,0.011973396,0.00009573086,0.000008278448,0.00065201224,0.000026335001,0.0000521971],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.99674237,0.00027753226,0.0015243745,0.00037392683,0.000669283,0.00041250896],"domain_scores_gemma":[0.9970917,0.000233363,0.0010472042,0.0006480601,0.000924349,0.000055300978],"candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0023755396,0.0003316652,0.0007474178,0.00047346627,0.00014813144,0.00016461345,0.0005044902,0.0001642196,0.0002707973],"category_scores_gemma":[0.0002238851,0.00035070864,0.00012644407,0.0016194201,0.00010154797,0.0026189405,0.0003408807,0.00039337238,0.00006927061],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00052206794,0.0024040563,0.8011642,0.031566717,0.00046698743,0.0000013720231,0.030947972,0.0021697853,0.0011831393,0.107723266,0.00069754326,0.021152869],"study_design_scores_gemma":[0.0021831922,0.00003662617,0.80217445,0.00044573206,0.00025107755,0.00000167268,0.15039799,0.022696687,0.00013113684,0.0022372457,0.018676696,0.0007675035],"about_ca_topic_score_codex":0.05033513,"about_ca_topic_score_gemma":0.023071753,"teacher_disagreement_score":0.11945002,"about_ca_system_score_codex":0.00006156701,"about_ca_system_score_gemma":0.00006332489,"threshold_uncertainty_score":0.9998945},"labels":[],"label_agreement":null},{"id":"W2016006594","doi":"10.1108/09604521111185637","title":"The effect of accent of service employee on customer service evaluation","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Service (business); Service provider; Psychology; Service design; Business; Stress (linguistics); Feeling; Marketing; Interpersonal communication; Social psychology; Public relations; Political science; Computer science","score_opus":0.07862512302842808,"score_gpt":0.3192783472223686,"score_spread":0.2406532241939405,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2016006594","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9554266,0.00011387859,0.000026376323,0.005887373,0.00064606726,0.0010305166,0.000011078591,0.00017908395,0.03667903],"genre_scores_gemma":[0.98493534,0.000007920284,0.000037497044,0.014483745,0.0002871334,0.00008809702,0.0000604472,0.000057103873,0.000042691277],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9957782,0.0005275374,0.0011683652,0.00059177185,0.0013719269,0.0005621955],"domain_scores_gemma":[0.99523604,0.00057812646,0.0011721258,0.0014680328,0.0015065153,0.000039144725],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.007898731,0.00045700406,0.00066539564,0.0002864222,0.00039854218,0.00012777736,0.0013631374,0.00016048038,0.00044750667],"category_scores_gemma":[0.00017863911,0.00034644332,0.00019783845,0.0024418482,0.00006281418,0.00087149703,0.0005227525,0.00033592133,0.0008398107],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.011657665,0.0022700308,0.58932656,0.07091952,0.0023088024,0.000015553727,0.022881074,0.0057393494,0.0037569213,0.16113369,0.0045644315,0.12542641],"study_design_scores_gemma":[0.0054720333,0.00018007628,0.933412,0.0010012661,0.0015508963,0.0000021586147,0.0066572092,0.019930175,0.006170834,0.010445875,0.013658049,0.0015194206],"about_ca_topic_score_codex":0.04904691,"about_ca_topic_score_gemma":0.014562546,"teacher_disagreement_score":0.34408545,"about_ca_system_score_codex":0.000079617406,"about_ca_system_score_gemma":0.000045767603,"threshold_uncertainty_score":0.99993813},"labels":[],"label_agreement":null},{"id":"W2027276654","doi":"10.1108/09604520410528563","title":"The almost customer: a missed opportunity to enhance corporate success","year":2004,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Customer retention; Customer delight; Business; Customer equity; Customer advocacy; Marketing; Customer profitability; Customer to customer; Loyalty business model; Customer satisfaction; Customer intelligence; Service quality; Phenomenon; Customer lifetime value; Service (business)","score_opus":0.07011811040658206,"score_gpt":0.316500444106868,"score_spread":0.24638233370028595,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2027276654","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.794395,0.00011008285,0.00076458626,0.17529851,0.0009531747,0.0007779628,0.00001382435,0.00068815023,0.026998695],"genre_scores_gemma":[0.87169474,0.00001471649,0.0001487712,0.12667269,0.00068949733,0.00007186757,0.000065252796,0.000056310873,0.0005861273],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9966322,0.00011817159,0.00085490046,0.00075953436,0.00075655186,0.00087861065],"domain_scores_gemma":[0.99694484,0.00018523708,0.00076834497,0.0013134796,0.0006198363,0.00016824207],"candidate_categories":["metaepi_narrow","sts","scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0035076868,0.00044728452,0.0004529223,0.0002119049,0.0013902613,0.0010887187,0.0015058889,0.0001180417,0.00021511535],"category_scores_gemma":[0.0003148528,0.00037756862,0.0001458042,0.0023697242,0.00009176738,0.0012697375,0.00067122857,0.00042385206,0.0031033189],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0020890078,0.002177331,0.03753202,0.009145341,0.0007133582,0.00028761182,0.00811504,0.010965672,0.004292325,0.79618603,0.02557283,0.10292344],"study_design_scores_gemma":[0.0023148851,0.000040954383,0.10700669,0.00063113886,0.00028954263,0.000010043377,0.012088504,0.0015475056,0.0012053887,0.090165384,0.78164274,0.0030572477],"about_ca_topic_score_codex":0.037461955,"about_ca_topic_score_gemma":0.01880946,"teacher_disagreement_score":0.7560699,"about_ca_system_score_codex":0.00013745969,"about_ca_system_score_gemma":0.00014435366,"threshold_uncertainty_score":0.99994826},"labels":[],"label_agreement":null},{"id":"W2047492814","doi":"10.1108/09604521211281378","title":"Service excellence models: a critical discussion and comparison","year":2012,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":61,"is_retracted":false,"has_abstract":true,"route_ca_aff":false,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":true,"ca_institutions":"","funders":"","keywords":"Excellence; Service (business); Quality (philosophy); Service quality; Context (archaeology); Service design; Business; Loyalty; Computer science; Process management; Marketing; Service delivery framework; Political science","score_opus":0.09589199110563494,"score_gpt":0.3377681480037039,"score_spread":0.24187615689806896,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2047492814","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.83852696,0.0013353232,0.004659251,0.12664278,0.0012158906,0.0004956364,0.00001177432,0.00086773233,0.026244622],"genre_scores_gemma":[0.96210337,0.000014127216,0.00046860048,0.036206406,0.001019005,0.000026964331,0.00004237555,0.000043482632,0.000075689415],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99723166,0.00012840946,0.00066538877,0.0005548042,0.00058604055,0.00083370745],"domain_scores_gemma":[0.9984913,0.0002143579,0.00024109348,0.00065345014,0.00029710057,0.00010270806],"candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0022120336,0.00037328628,0.00048784373,0.00019708775,0.00054550613,0.00044586573,0.0004882265,0.00014780641,0.0002045871],"category_scores_gemma":[0.000087844484,0.0002988713,0.000075755604,0.00103709,0.00006843086,0.004608879,0.0007752513,0.00037359598,0.0005948367],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00041924068,0.001956994,0.2426374,0.02245893,0.00013387394,0.000009406658,0.01783813,0.0009855028,0.0004945667,0.6791203,0.0038188738,0.030126782],"study_design_scores_gemma":[0.0023717764,0.000023609788,0.27069575,0.00097590697,0.0005947104,0.000014592188,0.06866279,0.41095915,0.00006139031,0.11000729,0.1324357,0.0031973447],"about_ca_topic_score_codex":0.015326314,"about_ca_topic_score_gemma":0.0026806598,"teacher_disagreement_score":0.569113,"about_ca_system_score_codex":0.000041920826,"about_ca_system_score_gemma":0.0000131582765,"threshold_uncertainty_score":0.99994636},"labels":[],"label_agreement":null},{"id":"W2072816163","doi":"10.1108/msq-11-2013-0251","title":"Retaining customers after service failure recoveries: a contingency model","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Brock University","funders":"","keywords":"Contingency; Service quality; Marketing; Business; Originality; Service (business); Service recovery; Structural equation modeling; Contingency theory; Test (biology); Consumer behaviour; Psychology; Social psychology; Knowledge management; Computer science","score_opus":0.029873286603668933,"score_gpt":0.2624983218381228,"score_spread":0.23262503523445383,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2072816163","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.888981,0.00010237818,0.00420122,0.037147637,0.00055723445,0.00056133507,0.00001846021,0.0012558829,0.06717489],"genre_scores_gemma":[0.886861,0.000005002676,0.0009347676,0.11057327,0.0009920854,0.000095697025,0.00010098609,0.00010311481,0.00033402597],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.9958664,0.00016836,0.0010560424,0.0010808232,0.00079779665,0.0010305874],"domain_scores_gemma":[0.99698603,0.00017838179,0.0006879166,0.0013211828,0.0007470588,0.00007941086],"candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0034638403,0.0006317962,0.0007560418,0.0003902656,0.0005547432,0.00078187743,0.0010254567,0.0002603928,0.00044290267],"category_scores_gemma":[0.00018673447,0.0006685354,0.00022838904,0.001981772,0.000058027268,0.002585176,0.00071331614,0.00057687,0.001714736],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0034607165,0.0016353715,0.20258038,0.057325408,0.0013227294,0.00008887197,0.038961895,0.062550105,0.0020500685,0.5159416,0.014072557,0.10001026],"study_design_scores_gemma":[0.002753725,0.00002333353,0.028638104,0.0007148282,0.00050032826,0.000005326008,0.013088793,0.5845886,0.00004075927,0.04051474,0.32608292,0.0030485238],"about_ca_topic_score_codex":0.011221725,"about_ca_topic_score_gemma":0.016407372,"teacher_disagreement_score":0.5220385,"about_ca_system_score_codex":0.00009541177,"about_ca_system_score_gemma":0.000048192236,"threshold_uncertainty_score":0.99957657},"labels":[],"label_agreement":null},{"id":"W2073549000","doi":"10.1108/09604520510597827","title":"A strategic service quality approach using analytic hierarchy process","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":105,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Analytic hierarchy process; Competitor analysis; Service (business); Process management; Service quality; Ranking (information retrieval); Service design; Computer science; Quality (philosophy); Competitive advantage; Service guarantee; Business; Competition (biology); Quality function deployment; Marketing; Service delivery framework; Operations research; Engineering; New product development","score_opus":0.1264835804266801,"score_gpt":0.34738353310935927,"score_spread":0.22089995268267917,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2073549000","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.93265146,0.00020513343,0.0018573008,0.016662993,0.00027340153,0.0007325127,0.000020247659,0.00097321323,0.046623714],"genre_scores_gemma":[0.9442511,0.0000042736488,0.0014099602,0.05180741,0.0019854167,0.000049384755,0.00021962573,0.00010695134,0.00016584972],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","domain_scores_codex":[0.99390215,0.00037306658,0.0016847285,0.0014454074,0.0013178136,0.0012768222],"domain_scores_gemma":[0.9960557,0.0001750592,0.0010866257,0.0015309299,0.0010349128,0.00011676621],"candidate_categories":["metaepi_narrow","scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0059922193,0.00079508894,0.0010576972,0.0006142546,0.00084920775,0.0011378803,0.001434955,0.0002888572,0.00044102958],"category_scores_gemma":[0.00008009241,0.00082427694,0.0002855386,0.0044226884,0.00008979296,0.0033410755,0.000572899,0.00077111344,0.00089182577],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0017466769,0.0066033485,0.0929951,0.09821756,0.0015113039,0.00007349789,0.018987676,0.1960241,0.0024077264,0.5603479,0.0006572183,0.020427898],"study_design_scores_gemma":[0.003306312,0.000014949546,0.049423646,0.00039833397,0.00067757594,0.000023109671,0.037905566,0.84819007,0.000064193344,0.046065748,0.01053915,0.0033913432],"about_ca_topic_score_codex":0.03249815,"about_ca_topic_score_gemma":0.007867568,"teacher_disagreement_score":0.65216595,"about_ca_system_score_codex":0.00024145313,"about_ca_system_score_gemma":0.00014614887,"threshold_uncertainty_score":0.999899},"labels":[],"label_agreement":null},{"id":"W2077802793","doi":"10.1108/09604520010321052","title":"One‐stop‐shop information mall – MTR’s experience","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Information Technology Governance and Strategy","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Lockheed Martin (Canada)","funders":"","keywords":"Intranet; Documentation; Shopping mall; Business; Information management; Corporation; Computer science; Information system; World Wide Web; Process management; Knowledge management; The Internet; Engineering; Advertising; Operating system","score_opus":0.027567916927912786,"score_gpt":0.25481191690306837,"score_spread":0.2272439999751556,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2077802793","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.7587126,0.00001316792,0.0004343559,0.008245531,0.00014589976,0.00017255086,0.000003079351,0.00054907403,0.23172377],"genre_scores_gemma":[0.94813514,0.000017919412,0.00018767304,0.05076543,0.00018568555,0.000035572357,0.00008217519,0.000009683523,0.0005807084],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.99868876,0.000008181795,0.0004999831,0.00016328979,0.00031944498,0.00032031554],"domain_scores_gemma":[0.99912906,0.0000129998225,0.00027861836,0.0004145929,0.00015364913,0.000011088732],"candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00037932294,0.00015827041,0.00017476268,0.0001465319,0.00026003964,0.00035772508,0.0004469159,0.000102955564,0.0016246808],"category_scores_gemma":[0.000024842397,0.0001736565,0.0000489899,0.00061945035,0.00003896136,0.01124134,0.00009096844,0.00016800321,0.0047002113],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00011692916,0.0001000362,0.009482469,0.0011103955,0.000037595008,0.0000030837755,0.0025660992,0.0006965244,0.00006129691,0.70119643,0.0028994593,0.2817297],"study_design_scores_gemma":[0.0011209926,0.00001006069,0.17682731,0.0001095533,0.000034186716,0.0000027867159,0.008985538,0.015707094,0.00012349215,0.01879441,0.7774281,0.000856471],"about_ca_topic_score_codex":0.0025034717,"about_ca_topic_score_gemma":0.0001189568,"teacher_disagreement_score":0.7745286,"about_ca_system_score_codex":0.000037727452,"about_ca_system_score_gemma":0.000012715254,"threshold_uncertainty_score":0.99928796},"labels":[],"label_agreement":null},{"id":"W2104984539","doi":"10.1108/09604520510617293","title":"Beyond the friendly skies: an integrative framework for managing the air travel experience","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Concordia University","funders":"","keywords":"Aviation; Marketing; Business; Service quality; Originality; Perspective (graphical); Key (lock); Process management; Service (business); Quality (philosophy); Knowledge management; Computer science; Engineering; Qualitative research; Sociology","score_opus":0.034991831237017726,"score_gpt":0.32426718770415636,"score_spread":0.28927535646713864,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2104984539","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.5627495,0.00056191895,0.093872726,0.3010045,0.0016727227,0.0024586273,0.000043876917,0.00087736663,0.03675876],"genre_scores_gemma":[0.8644814,0.000010926568,0.0023714253,0.1300676,0.0023725762,0.00029822832,0.000060101047,0.000061193416,0.00027657358],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","domain_scores_codex":[0.99686533,0.0001838609,0.00075214065,0.00079591287,0.0006177252,0.0007850003],"domain_scores_gemma":[0.99686533,0.00076207495,0.0005182317,0.0014477227,0.00036324852,0.00004341534],"candidate_categories":["metaepi_narrow","sts"],"consensus_categories":[],"category_scores_codex":[0.002960215,0.00049180386,0.00044104253,0.00014777339,0.0017885027,0.0008371969,0.0020051054,0.00014560278,0.0002009104],"category_scores_gemma":[0.00017431795,0.0003105043,0.00022150952,0.0012500559,0.00020841158,0.002357043,0.0004320877,0.0006213325,0.00019545539],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.00014410546,0.00019027207,0.0010540965,0.00059065473,0.00008660999,0.0000016746017,0.03610816,0.0007092295,0.000039086022,0.9333733,0.0011813121,0.026521532],"study_design_scores_gemma":[0.00089459994,0.000034371784,0.03078849,0.00024749702,0.0002263172,0.000003414792,0.33741677,0.045262493,0.00015158868,0.44881618,0.13494326,0.0012150244],"about_ca_topic_score_codex":0.0074789487,"about_ca_topic_score_gemma":0.009946684,"teacher_disagreement_score":0.4845571,"about_ca_system_score_codex":0.00008546494,"about_ca_system_score_gemma":0.000029703453,"threshold_uncertainty_score":0.99993473},"labels":[],"label_agreement":null},{"id":"W2171151076","doi":"10.1108/09604521311312255","title":"The impact of call centre stressors on inbound and outbound call‐centre agent burnout","year":2013,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Carleton University","funders":"","keywords":"Call centre; Context (archaeology); Burnout; Emotional exhaustion; Stressor; Business; Marketing; Psychology; Computer science; Telecommunications","score_opus":0.020163099323149903,"score_gpt":0.2818215529522957,"score_spread":0.2616584536291458,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171151076","genre_codex":"empirical","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":"empirical","domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.9886062,0.00008454483,0.000013211182,0.008395647,0.00018585031,0.0003337268,0.000011729377,0.00007935035,0.0022897292],"genre_scores_gemma":[0.9969771,0.000016236034,0.00001662286,0.0019487548,0.0001556447,0.0000041460835,0.00004473537,0.000025367777,0.00081139145],"study_design_codex":"observational","study_design_gemma":"observational","domain_scores_codex":[0.9986387,0.00005174485,0.00038043023,0.00027667856,0.00035007266,0.00030239078],"domain_scores_gemma":[0.99890584,0.00011399321,0.00026357727,0.00033546705,0.0003457181,0.00003540099],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00032197594,0.00021203946,0.00020936578,0.000091275106,0.00036565517,0.00056638074,0.00023107938,0.000058796148,0.00052619184],"category_scores_gemma":[0.00007270986,0.00014874773,0.000077470184,0.00035547224,0.000057376168,0.00042371821,0.00016868857,0.00014507788,0.00035914345],"study_design_candidate":"observational","study_design_consensus":"observational","about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.000040586743,0.00013035601,0.9702423,0.00029420832,0.00009997429,0.0000027218018,0.00094409566,0.000310161,0.00025229668,0.016051143,0.0058654295,0.0057666814],"study_design_scores_gemma":[0.0004511708,0.000005295956,0.9913163,0.000054126467,0.000042198957,4.356494e-7,0.0018873926,0.0010906158,0.000021097618,0.0017367436,0.0031881265,0.00020650218],"about_ca_topic_score_codex":0.040435635,"about_ca_topic_score_gemma":0.0034206666,"teacher_disagreement_score":0.03701497,"about_ca_system_score_codex":0.00008394121,"about_ca_system_score_gemma":0.000020262863,"threshold_uncertainty_score":0.9659542},"labels":[],"label_agreement":null},{"id":"W2171981882","doi":"10.1108/09604520010345768","title":"Transformation or change: some prescriptions for health care organizations","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Organizational Change and Leadership","field":"Business, Management and Accounting","cited_by":101,"is_retracted":false,"has_abstract":true,"route_ca_aff":true,"route_ca_fund":false,"route_ca_venue":false,"route_about_ca":false,"ca_institutions":"Université de Montréal; Concordia University","funders":"","keywords":"Business; Process (computing); Health care; Change management (ITSM); Process management; Resistance (ecology); Plan (archaeology); Control (management); Organizational change; Public relations; Marketing; Risk analysis (engineering); Computer science; Political science; Economic growth; Management; Economics","score_opus":0.10132155545795357,"score_gpt":0.3275975213209128,"score_spread":0.22627596586295923,"validation_status":"score_only:v0-immature-baseline","prediction":{"id":"W2171981882","genre_codex":"commentary","genre_gemma":"empirical","domain_codex":null,"domain_gemma":null,"model_version":"codex-gemma-dda1882f352a","genre_candidate":"empirical","genre_consensus":null,"domain_candidate":null,"domain_consensus":null,"prediction_status":"machine_predicted_unvalidated","genre_scores_codex":[0.12421903,0.0014664517,0.011437565,0.8369717,0.0017591963,0.006467645,0.0004001637,0.002847455,0.014430809],"genre_scores_gemma":[0.86124146,0.000039966482,0.0003548363,0.12897094,0.006048454,0.00016167278,0.0021468794,0.00007155365,0.0009642253],"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","domain_scores_codex":[0.9988994,0.00002530752,0.0003255371,0.00024465634,0.00020725168,0.00029782564],"domain_scores_gemma":[0.999285,0.000030905183,0.00011797219,0.0002189042,0.0003262018,0.000021041724],"candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00028885304,0.00015465866,0.00017295309,0.00015038792,0.0005792543,0.00023500368,0.00021026723,0.000055130156,0.0007364861],"category_scores_gemma":[0.00003394414,0.00014875895,0.000038975995,0.001161161,0.000013120727,0.0017622845,0.000021068096,0.00007712185,0.00033331465],"study_design_candidate":"not_applicable","study_design_consensus":null,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_system_candidate":false,"about_ca_system_consensus":false,"study_design_scores_codex":[0.0008506128,0.0010254972,0.009273874,0.042725533,0.00030426055,0.000004816855,0.18718065,0.0017942195,0.00016204122,0.5307124,0.053048376,0.17291768],"study_design_scores_gemma":[0.0021739176,0.000041921794,0.04075659,0.00023374712,0.00015557877,0.0000021866588,0.032278676,0.0063350224,0.00004197558,0.0076629417,0.9093765,0.0009409497],"about_ca_topic_score_codex":0.001988739,"about_ca_topic_score_gemma":0.002698347,"teacher_disagreement_score":0.8563281,"about_ca_system_score_codex":0.000072188486,"about_ca_system_score_gemma":0.000040790397,"threshold_uncertainty_score":0.80640066},"labels":[],"label_agreement":null}]}