{"meta":{"page":1,"per_page":50,"max_per_page":100,"total":10,"total_is_capped":false,"direct_labels_cover":1,"predictions_cover":10,"direct_label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline (scores rank; they never assert a category)","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12","author_layer_release":"2026-06-26"},"query_hash":"b5a942dba6fa","filters":{"venue":"International Journal of Quality and Service Sciences"}},"results":[{"id":"W2055192033","doi":"10.1108/17566690910971445","title":"A review of twenty years of SERVQUAL research","year":2009,"lang":"en","type":"review","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":821,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université Laval","funders":"","keywords":"SERVQUAL; Service quality; Scale (ratio); Originality; Quality (philosophy); Empirical research; Service (business); Computer science; Psychology; Marketing; Business; Social psychology; Geography; Mathematics; Statistics","authors":[{"name":"Riadh Ladhari","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.3521185509313284,"gpt":0.5041632538041395,"spread":0.1520447028728111,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01429749,0.0001839176,0.001333443,0.0008482829,0.0000814434,0.0001461073,0.001835601,0.000124863,0.0001357997],"category_scores_gemma":[0.0006692008,0.0001450338,0.0003820341,0.001523116,0.0002826016,0.0009379805,0.0003433604,0.0004623044,0.00001758668],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000355566,"about_ca_system_score_gemma":0.0003836863,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001151136,"about_ca_topic_score_gemma":0.0001730623,"domain_scores_codex":[0.9952717,0.0003307243,0.001968006,0.0002465908,0.001973434,0.000209564],"domain_scores_gemma":[0.9934983,0.0005997044,0.002979725,0.0001919642,0.002700843,0.00002947865],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00003174448,0.0002149712,0.0000348109,0.1367622,0.0001796224,0.00001123508,0.0001748788,0.000002268829,0.000001657185,0.02775753,0.001236043,0.833593],"study_design_scores_gemma":[0.0001829759,0.00004615527,0.0003365133,0.1078742,0.0001952964,0.00002949318,0.0003643635,0.000009212745,7.281479e-7,0.006315951,0.8844818,0.0001632271],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.0005824409,0.987851,0.000004575394,0.009506902,0.0006145766,0.000181153,0.00002205073,0.000005027344,0.001232322],"genre_scores_gemma":[0.00009740687,0.988381,0.0001169531,0.01067924,0.0006843648,0.000001763761,0.00001344276,0.000007458531,0.00001839581],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.8832458,"threshold_uncertainty_score":0.5914309,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2035437578","doi":"10.1108/ijqss-03-2014-0021","title":"A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study","year":2014,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal; University of Regina","funders":"","keywords":"Seriousness; Perception; Cross-cultural; Cultural diversity; Service (business); Perspective (graphical); Psychology; Cultural values; Social psychology; Hofstede's cultural dimensions theory; Cross-cultural studies; Marketing; Business; Political science; Sociology","authors":[{"name":"Haithem Zourrig","is_ca":true},{"name":"Kamel El Hedhli","is_ca":false},{"name":"Jean Charles Chebat","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.09453150054368646,"gpt":0.4009599348020372,"spread":0.3064284342583507,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00275034,0.0001524656,0.0002970239,0.0002974403,0.0002866303,0.0005943943,0.0007909324,0.00003467515,0.0002329657],"category_scores_gemma":[0.000328549,0.0001161841,0.00007239711,0.0005547628,0.0002381151,0.001976962,0.0001818979,0.0002155357,0.00003969203],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004242893,"about_ca_system_score_gemma":0.00005625555,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01641718,"about_ca_topic_score_gemma":0.009054634,"domain_scores_codex":[0.9978032,0.0001065824,0.0006381969,0.0002458633,0.001043983,0.0001622365],"domain_scores_gemma":[0.9954426,0.0002369677,0.0007333818,0.0001242234,0.003431421,0.00003144184],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.002763444,0.005771244,0.3202902,0.0006151332,0.0007813408,0.00002151993,0.02420333,0.001744861,0.004011734,0.6338438,0.0004221422,0.005531243],"study_design_scores_gemma":[0.002356972,0.0006466624,0.8874757,0.0001959275,0.00009399468,0.00003114443,0.08039258,0.002129933,0.00003445972,0.02317565,0.003126597,0.0003403376],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.925858,0.00002630512,0.00004662977,0.07017155,0.0004671688,0.0001013315,0.00000891861,0.00001461539,0.003305473],"genre_scores_gemma":[0.9627094,0.000006462135,0.0001383072,0.03655941,0.000556359,0.000002198142,0.000002520921,0.000005053807,0.00002025004],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6106682,"threshold_uncertainty_score":0.9901326,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4402832893","doi":"10.1108/ijqss-07-2024-0098","title":"Customer’s social cognition in service recovery satisfaction with human vs robot agent","year":2024,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"AI in Service Interactions","field":"Computer Science","cited_by":19,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Ted Rogers Centre for Heart Research","funders":"","keywords":"Business; Cognition; Customer satisfaction; Psychology; Service quality; Service (business); Marketing; Process management; Applied psychology; Cognitive psychology; Neuroscience","authors":[{"name":"Mathieu Lajante","is_ca":true},{"name":"Nina Carolin Dohm","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1031769387139643,"gpt":0.4007084251799474,"spread":0.2975314864659832,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00135127,0.0001222544,0.0001739047,0.0004758481,0.0002393021,0.0007878437,0.0007610685,0.00005771706,0.00004925809],"category_scores_gemma":[0.00002270811,0.00009915931,0.00005497889,0.0008007917,0.00007013819,0.003102038,0.0001346671,0.0003054371,0.00002734138],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001429197,"about_ca_system_score_gemma":0.0001794012,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001875395,"about_ca_topic_score_gemma":0.01069818,"domain_scores_codex":[0.9979179,0.0001730368,0.0005589415,0.0002741698,0.0009126009,0.0001633761],"domain_scores_gemma":[0.9986532,0.0002483335,0.0003097227,0.00007997976,0.0006448679,0.00006393049],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.001076889,0.001168417,0.02696236,0.001095168,0.001326244,0.0009738839,0.06097633,0.01944201,0.04111912,0.6215034,0.001673299,0.2226829],"study_design_scores_gemma":[0.002429366,0.001051607,0.7691231,0.00277806,0.0001172128,0.002496338,0.01053213,0.04384248,0.002098872,0.1569571,0.007386546,0.001187232],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7751439,0.0001396128,0.01970655,0.2007422,0.002227929,0.0001016282,0.00001263541,0.0000584803,0.001867063],"genre_scores_gemma":[0.9861981,0.00005124327,0.003233031,0.01019547,0.0002896152,0.000003916308,0.000002816991,0.000005219006,0.0000206099],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7421607,"threshold_uncertainty_score":0.7597195,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1563905884","doi":"10.1108/17566690910971427","title":"Waiting in a queue with strangers and acquaintances","year":2009,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Customer intelligence; Exploratory research; Customer retention; Customer advocacy; Customer satisfaction; Conceptual model; Service quality; Consumer behaviour; Perception; Originality; Computer science; Service (business); Marketing; Business; Psychology; Social psychology; Sociology","authors":[{"name":"Haithem Zourrig","is_ca":true},{"name":"Jean‐Charles Chebat","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.08506715400145073,"gpt":0.3494149505936038,"spread":0.2643477965921531,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009301744,0.00006143586,0.0001194197,0.0001816739,0.00007986466,0.0002632822,0.0001964802,0.00001322732,0.00001105037],"category_scores_gemma":[0.00004799159,0.00004325534,0.00001443564,0.0002074347,0.0001033648,0.001066743,0.00003313599,0.00007295579,7.089458e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000009795092,"about_ca_system_score_gemma":0.00001966557,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0006725115,"about_ca_topic_score_gemma":0.00335136,"domain_scores_codex":[0.9992024,0.00001246088,0.0002419152,0.00009815276,0.0003578987,0.00008718456],"domain_scores_gemma":[0.9994336,0.00005610196,0.0002450389,0.00002212076,0.0002347413,0.000008394068],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001362218,0.00006828843,0.8271587,0.0000383424,0.0000304562,0.00005184436,0.0009460498,0.0000330683,0.0007019144,0.04774742,0.000006821766,0.1230809],"study_design_scores_gemma":[0.0005393109,0.00003572652,0.9859694,0.0001971002,0.00001563705,0.00003494181,0.005439239,0.0005838044,0.00001601082,0.006629194,0.0004347627,0.0001048461],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9328513,0.0003287013,0.00001254669,0.06568675,0.00008201014,0.00002602318,5.122363e-7,0.000004276131,0.001007869],"genre_scores_gemma":[0.9950118,0.0000519158,0.0001870923,0.004667235,0.00007693245,3.212764e-7,2.143233e-7,0.000001164649,0.000003325189],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1588107,"threshold_uncertainty_score":0.2538836,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3191593893","doi":"10.1108/ijqss-05-2020-0077","title":"Students’ perception and satisfaction of services provided by public and private higher education institutes: a case study in Albania","year":2021,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Regina","funders":"","keywords":"Higher education; Originality; Perception; Quality (philosophy); Service quality; Service (business); Marketing; Psychology; Medical education; Customer satisfaction; Business; Public relations; Political science; Medicine; Economic growth; Social psychology; Economics","authors":[{"name":"Drita Kruja","is_ca":false},{"name":"Huong Ha","is_ca":false},{"name":"Elvira Tabaku","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.06819681579640473,"gpt":0.3713282448996187,"spread":0.3031314291032139,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001659398,0.00009601728,0.0001875314,0.0002615755,0.0001268923,0.0005893367,0.0002027385,0.00004012631,0.00004435654],"category_scores_gemma":[0.0000434578,0.00008365907,0.00001990483,0.0004020874,0.00006796476,0.002651789,0.000179703,0.0001089641,8.960188e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002636676,"about_ca_system_score_gemma":0.00008166578,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01216074,"about_ca_topic_score_gemma":0.01737586,"domain_scores_codex":[0.9984698,0.00009049576,0.0005731232,0.0002002062,0.0005736856,0.00009267947],"domain_scores_gemma":[0.9986842,0.00006638507,0.0005419444,0.00006240889,0.000621071,0.00002405097],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00004795629,0.0005081753,0.9786325,0.0003404668,0.00004771337,0.00003612566,0.002876517,0.000005382823,0.001226481,0.006065155,0.00001257651,0.01020097],"study_design_scores_gemma":[0.0008338086,0.00003824881,0.9529205,0.000138714,0.00002957782,0.0001714443,0.04174266,0.0001935206,0.00001082011,0.002987526,0.0008269788,0.0001062001],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.981569,0.0003000011,0.000006069469,0.01755079,0.0003646139,0.0001094942,0.00000303065,0.000005296255,0.00009170147],"genre_scores_gemma":[0.9929689,0.0000770461,0.0001291572,0.006643135,0.0001571697,0.000002963312,0.000004587107,0.000003014308,0.00001406713],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03886615,"threshold_uncertainty_score":0.9944174,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1993279222","doi":"10.1108/17566691211232891","title":"Quality management in research and development","year":2012,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Carleton University","funders":"","keywords":"Originality; Quality (philosophy); Knowledge management; Process management; Teamwork; Systematic review; Value (mathematics); Process (computing); Quality management; Computer science; Management science; Conceptual framework; Business; Sociology; Management; Marketing; Qualitative research; Engineering; Political science","authors":[{"name":"Vinod Kumar","is_ca":true},{"name":"Dong‐Young Kim","is_ca":false},{"name":"Uma Kumar","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.3903389607615401,"gpt":0.4698410737528811,"spread":0.07950211299134102,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01500409,0.00008941748,0.0001674761,0.0006128938,0.0001997781,0.0003832331,0.0004911585,0.00003260195,0.00006769614],"category_scores_gemma":[0.0001089505,0.00007331144,0.00002041038,0.0004267158,0.0001837919,0.001903901,0.0004578063,0.0001688107,0.00002472273],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004608004,"about_ca_system_score_gemma":0.0000266186,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005926247,"about_ca_topic_score_gemma":0.0004829153,"domain_scores_codex":[0.9976121,0.0001028294,0.0006500485,0.0001584549,0.001200195,0.0002763522],"domain_scores_gemma":[0.9990484,0.0001760743,0.000270498,0.00006891424,0.0004044317,0.00003174811],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.000136916,0.0004165312,0.1360834,0.0003041482,0.0000841501,0.00001414798,0.002211325,0.00003352815,0.00006025681,0.8156976,0.000272913,0.0446851],"study_design_scores_gemma":[0.0007925407,0.00001662083,0.8354163,0.0001145258,0.00000554766,0.000008877556,0.0134884,0.00009500772,0.00003052115,0.05862867,0.09122332,0.0001797131],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9382322,0.000323119,0.0002353163,0.04878787,0.0005124818,0.0001019541,7.428622e-7,0.000007240953,0.01179905],"genre_scores_gemma":[0.9865838,0.00009757582,0.001672152,0.01113994,0.0004280516,0.000003794231,0.000001884105,0.000003417264,0.00006940136],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7570689,"threshold_uncertainty_score":0.5200149,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2559244312","doi":"10.1108/ijqss-11-2015-0071","title":"Service climate in knowledge-intensive, internal service settings","year":2016,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Simon Fraser University","funders":"","keywords":"Service design; Service level objective; Service guarantee; Service provider; Service delivery framework; Service product management; Business; Service (business); Service quality; Process management; Knowledge management; Service system; Marketing; Computer science","authors":[{"name":"Ronnie Jia","is_ca":false},{"name":"Blaize Horner Reich","is_ca":true},{"name":"Heather H. Jia","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07106370552412278,"gpt":0.3517544830545541,"spread":0.2806907775304314,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004104011,0.0002304586,0.0003906509,0.000629248,0.0001760259,0.0004828607,0.001409249,0.00009577809,0.0001845722],"category_scores_gemma":[0.0004032442,0.0001582875,0.00009613758,0.001091156,0.0001213982,0.003407857,0.0005677071,0.0002460977,0.0002029069],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007021308,"about_ca_system_score_gemma":0.0001098936,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003664474,"about_ca_topic_score_gemma":0.01583301,"domain_scores_codex":[0.9971887,0.00009993497,0.001100715,0.0003576669,0.0008627833,0.0003901498],"domain_scores_gemma":[0.9943222,0.0004093446,0.0009930788,0.0001497302,0.004072945,0.00005271299],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.004320645,0.002028771,0.480586,0.004983189,0.0007676135,0.0004015489,0.02191462,0.0005079809,0.02811633,0.3357841,0.006887233,0.113702],"study_design_scores_gemma":[0.01068083,0.000178633,0.6723012,0.007893949,0.0001750927,0.0005348445,0.04897405,0.009178792,0.0008990276,0.09991837,0.1473007,0.001964472],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6903611,0.0002129795,0.00005872,0.305702,0.001103469,0.00006539797,0.00001043973,0.00002317908,0.002462706],"genre_scores_gemma":[0.7959858,0.0001163387,0.0001891554,0.202641,0.001018378,0.000002691538,0.000003327043,0.00001187132,0.00003150136],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2358657,"threshold_uncertainty_score":0.8835191,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4401517099","doi":"10.1108/ijqss-09-2023-0137","title":"Quality leadership, technology integration and patient care quality across countries: moderating roles of national culture and infrastructure development","year":2024,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Patient Satisfaction in Healthcare","field":"Health Professions","cited_by":2,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Conceptualization; Health care; Organizational culture; Quality (philosophy); Public relations; Mediation; Business; Quality management; Knowledge management; Nursing; Medicine; Psychology; Sociology; Political science; Marketing; Service (business); Computer science; Social science","authors":[{"name":"Subhajit Chakraborty","is_ca":false},{"name":"Jorge A. González","is_ca":false},{"name":"Miguel Sahagún","is_ca":false},{"name":"Cara-Lynn Scheuer","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.2020842832236501,"gpt":0.5170645626942143,"spread":0.3149802794705642,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002449403,0.0001403906,0.0002891065,0.0002302268,0.0006558338,0.00009036189,0.0002038711,0.000209439,0.00002390432],"category_scores_gemma":[0.0006876614,0.0001055978,0.00003043267,0.0002644901,0.00033214,0.0006296511,0.0001413299,0.0005548931,0.000001027718],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002268454,"about_ca_system_score_gemma":0.000768433,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002762467,"about_ca_topic_score_gemma":0.002024913,"domain_scores_codex":[0.9965684,0.0005101306,0.001362168,0.0002629869,0.00109537,0.0002008895],"domain_scores_gemma":[0.9958306,0.0007128419,0.0008607472,0.00005876509,0.002449412,0.00008762421],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.0002006772,0.0000225928,0.4275945,0.002167909,0.0001283017,0.000002826666,0.3974519,0.0002369122,0.001296774,0.1031974,0.0000795637,0.06762066],"study_design_scores_gemma":[0.0006266906,0.0001975365,0.38411,0.001927308,0.000008394753,0.00004008767,0.5776681,0.0005610413,0.000834232,0.03154464,0.002245256,0.00023672],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9702101,0.00334645,0.0006400087,0.02461341,0.0007279882,0.0001635491,0.0001439746,0.00002179421,0.000132715],"genre_scores_gemma":[0.9928258,0.0002281854,0.003122609,0.003687282,0.00009837602,0.000009424767,0.00001210199,0.000004696974,0.00001152143],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1802162,"threshold_uncertainty_score":0.504421,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4416744561","doi":"10.1108/ijqss-11-2025-197","title":"Viewpoint: What S-D logic doesn’t say: value, labor, and the political economy of service under Neoliberalism","year":2025,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Ted Rogers Centre for Heart Research","funders":"","keywords":"Neoliberalism (international relations); Ideology; Framing (construction); Service-dominant logic; Rhetorical question; Value (mathematics); Politics; Financialization; Materialism","authors":[{"name":"Mathieu Lajante","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.058366312722461,"gpt":0.3473148143223229,"spread":0.2889485015998619,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002183065,0.0000978457,0.0002151021,0.000238114,0.0001410924,0.0005582215,0.0005277031,0.00004344242,0.00003765091],"category_scores_gemma":[0.00008920401,0.00006122733,0.00004217952,0.0006082405,0.0002230838,0.002155105,0.0001927693,0.0001277774,0.000003461414],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001586398,"about_ca_system_score_gemma":0.00007988826,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001484424,"about_ca_topic_score_gemma":0.0002968353,"domain_scores_codex":[0.9987474,0.00006319736,0.0005687018,0.000151543,0.0003335872,0.0001355616],"domain_scores_gemma":[0.9978626,0.0002852934,0.0004879659,0.00008998779,0.00126118,0.00001292008],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00008902523,0.00002730148,0.0001098335,0.0001377716,0.00005266214,6.358395e-7,0.0002281106,0.00005096173,0.00008393348,0.9981701,0.00006035323,0.0009892511],"study_design_scores_gemma":[0.0007457564,0.000007611679,0.01233944,0.0001758298,0.00003437918,0.00001044767,0.004640763,0.0008971803,0.00009865416,0.9777836,0.003196967,0.0000693827],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"commentary","genre_gemma":"commentary","genre_scores_codex":[0.05845572,0.0008274897,0.0001153729,0.9348948,0.0006918542,0.00006825976,0.000001611053,0.000005592703,0.004939317],"genre_scores_gemma":[0.02100739,0.000108473,0.000166078,0.9782078,0.0004858313,0.000001279361,0.000002912339,0.00000249079,0.00001779698],"genre_candidate":"commentary","genre_consensus":"commentary","teacher_disagreement_score":0.04331296,"threshold_uncertainty_score":0.5382943,"prediction_status":"machine_predicted_unvalidated"},"labels":[{"model":"gemma","categories":[],"domain":null,"study_design":"theoretical_or_conceptual","genre":"commentary","about_ca_system":false,"about_ca_topic":false,"confidence":"low"},{"model":"gpt","categories":[],"domain":null,"study_design":"theoretical_or_conceptual","genre":"commentary","about_ca_system":false,"about_ca_topic":false,"confidence":"low"}],"label_agreement":"agree"},{"id":"W4416028549","doi":"10.1108/ijqss-07-2025-0173","title":"Customer value extraction vs. co-creation at self-service checkout","year":2025,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Ted Rogers Centre for Heart Research","funders":"","keywords":"Workload; Situational ethics; Customer satisfaction; Value (mathematics); Cognition; Perception; Customer value; Process (computing)","authors":[{"name":"Mariam Hamam","is_ca":true},{"name":"Mathieu Lajante","is_ca":true},{"name":"Dewi Tojib","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.05421609814968636,"gpt":0.3927912514676432,"spread":0.3385751533179568,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002217397,0.0001124333,0.0001619761,0.0005089265,0.0002906269,0.0004220107,0.0004834507,0.00006249664,0.0001417875],"category_scores_gemma":[0.0001155693,0.00009558134,0.0000458818,0.0009855824,0.00004821016,0.002421411,0.0001087851,0.0001313899,0.00007891596],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007616141,"about_ca_system_score_gemma":0.00008510789,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001333552,"about_ca_topic_score_gemma":0.0003773163,"domain_scores_codex":[0.9983887,0.00003599403,0.0005650625,0.0001950841,0.0006861667,0.000129003],"domain_scores_gemma":[0.9974534,0.0001069667,0.0006942057,0.00008743728,0.001645934,0.00001206465],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0009478546,0.000484641,0.05416884,0.000808996,0.0003796308,0.0000122645,0.001899285,0.001410654,0.02329698,0.8921651,0.005068414,0.01935731],"study_design_scores_gemma":[0.002288207,0.00005254999,0.4210933,0.0005113386,0.0001999728,0.00007750174,0.003759662,0.01172856,0.004822294,0.1193337,0.4355724,0.0005605141],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6491163,0.0001004811,0.0001788746,0.3261541,0.001451687,0.00007302283,0.000002124304,0.0000284536,0.02289503],"genre_scores_gemma":[0.7112879,0.00009040914,0.000749629,0.2859878,0.001613707,0.000003039619,0.00002657409,0.000006516927,0.0002344486],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7728314,"threshold_uncertainty_score":0.4069459,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null}]}