{"meta":{"page":1,"per_page":50,"max_per_page":100,"total":49,"total_is_capped":false,"direct_labels_cover":0,"predictions_cover":49,"direct_label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline (scores rank; they never assert a category)","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12"},"query_hash":"ad8699a1c406","filters":{"venue":"Journal of Service Research"}},"results":[{"id":"W2139783857","doi":"10.1177/109467050032005","title":"Word-of-Mouth Processes within a Services Purchase Decision Context","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":1319,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of New Brunswick; Wilfrid Laurier University","funders":"","keywords":"Communication source; Word of mouth; Interpersonal communication; Interpersonal influence; Context (archaeology); Service (business); Business; Marketing; Psychology; Advertising; Social psychology; Computer science","retraction":null,"screen_n_in":null,"score":{"opus":0.07240190047505907,"gpt":0.419309227069422,"spread":0.3469073265943629,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008239161,0.0001018671,0.0003152072,0.0002725357,0.0004361345,0.0002464253,0.0008939902,0.0001368311,0.0005368229],"category_scores_gemma":[0.002184139,0.00008265491,0.0000833654,0.001942624,0.0002806041,0.0006850566,0.00006321583,0.0005330783,0.00008174291],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000995508,"about_ca_system_score_gemma":0.001420639,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003102896,"about_ca_topic_score_gemma":0.007573106,"domain_scores_codex":[0.9958674,0.0005690782,0.0006002138,0.0001518559,0.002343878,0.0004675657],"domain_scores_gemma":[0.9942067,0.001800833,0.0002880952,0.000151518,0.003180118,0.0003727444],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"qualitative","study_design_scores_codex":[0.001464486,0.0004342836,0.001797892,0.0005977073,0.0000622607,0.00007791434,0.1604142,0.00003375246,0.0001709223,0.0005057327,0.0005523626,0.8338885],"study_design_scores_gemma":[0.003931203,0.0008933466,0.0105579,0.008214013,0.00007933047,0.00004753986,0.6795896,0.0001178335,0.001272776,0.04982509,0.2447757,0.0006956471],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9697502,0.001171926,0.000001439529,0.003689649,0.0001814546,0.000164641,0.00000559151,0.00001458633,0.02502055],"genre_scores_gemma":[0.9969273,0.0008966664,0.0002665264,0.0002266928,0.0005343975,0.000003436376,7.756516e-7,0.00001522038,0.001128952],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8331929,"threshold_uncertainty_score":0.5877835,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2085086200","doi":"10.1177/1094670503005004005","title":"When Does Commitment Lead to Loyalty?","year":2003,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":856,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Saint Mary's University","funders":"","keywords":"Business; Customer retention; Loyalty business model; Customer advocacy; Marketing; Customer to customer; Relationship marketing; Organizational commitment; Customer delight; Loyalty; Customer intelligence; Service (business); Service quality; Psychology; Marketing management; Social psychology","retraction":null,"screen_n_in":null,"score":{"opus":0.1061454239792912,"gpt":0.3627668337875829,"spread":0.2566214098082917,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.006170187,0.0001595185,0.000319532,0.0007990242,0.0003090094,0.0004724065,0.0007889119,0.00008620159,0.001548207],"category_scores_gemma":[0.0003176346,0.0001123727,0.0001110098,0.001359845,0.00003491724,0.001015108,0.0002516823,0.0006987139,0.001702982],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001192105,"about_ca_system_score_gemma":0.0001207849,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00150986,"about_ca_topic_score_gemma":0.002451665,"domain_scores_codex":[0.9970174,0.0001541219,0.0005804025,0.0002082787,0.001438684,0.0006010869],"domain_scores_gemma":[0.9968901,0.0002033708,0.0002398073,0.0003778146,0.002203335,0.00008552046],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.002694103,0.00563807,0.09684431,0.00984164,0.001096887,0.001113895,0.0122655,0.001058907,0.02083488,0.2512765,0.523525,0.07381029],"study_design_scores_gemma":[0.001008789,0.00008891546,0.009215884,0.0002642413,0.00003843001,0.00001965765,0.006570384,0.0001166896,0.0005825204,0.01841692,0.9634204,0.0002571913],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8606607,0.0003957223,0.0001426002,0.0941266,0.0009425294,0.0004635381,0.000003297974,0.00003894542,0.04322607],"genre_scores_gemma":[0.9729211,0.00003296852,0.001064532,0.02234069,0.002039649,0.00001127628,0.000002327827,0.00004419795,0.001543276],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4398954,"threshold_uncertainty_score":0.9993645,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2142327896","doi":"10.1177/109467050031005","title":"The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":455,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université de Montréal; HEC Montréal","funders":"","keywords":"Ambiguity; Business; Adaptability; Empowerment; Antecedent (behavioral psychology); Marketing; Service (business); Role conflict; Psychology; Knowledge management; Social psychology; Management; Computer science","retraction":null,"screen_n_in":null,"score":{"opus":0.04689976579157073,"gpt":0.3661797259010608,"spread":0.3192799601094901,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003310714,0.0001719805,0.0003306463,0.0006674652,0.0003317388,0.0002887578,0.0009381145,0.00009547677,0.001788556],"category_scores_gemma":[0.0001422109,0.0001105749,0.0001184506,0.004436386,0.0000393772,0.0008605855,0.0001408145,0.0007580124,0.0007201456],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001828858,"about_ca_system_score_gemma":0.000275279,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01100674,"about_ca_topic_score_gemma":0.007298641,"domain_scores_codex":[0.9972741,0.0001654977,0.0007585881,0.0001645294,0.001133911,0.000503375],"domain_scores_gemma":[0.9960306,0.0004149001,0.0003352757,0.0003870984,0.002782793,0.00004930159],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.01786003,0.0169377,0.611224,0.004808662,0.002623416,0.0006334441,0.02773254,0.08889201,0.02391472,0.03594133,0.08050321,0.08892894],"study_design_scores_gemma":[0.004443331,0.000591232,0.9021962,0.001270205,0.00008439249,0.00003404163,0.01212598,0.00430781,0.0003645496,0.00350736,0.07051461,0.0005603084],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9776105,0.0001607722,8.922002e-7,0.01208668,0.00007327157,0.0002225714,0.000003983363,0.00001152336,0.009829865],"genre_scores_gemma":[0.9975593,0.000187741,0.000008411904,0.00154058,0.0004740265,0.000004158764,0.000006273887,0.00003102338,0.0001885018],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2909722,"threshold_uncertainty_score":0.9991239,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2113531783","doi":"10.1177/1094670505279699","title":"Service Customization Through Employee Adaptiveness","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":421,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Personalization; Service (business); Context (archaeology); Business; Interpersonal communication; Psychology; Social psychology","retraction":null,"screen_n_in":null,"score":{"opus":0.1466171749370161,"gpt":0.3755551669309919,"spread":0.2289379919939758,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003904078,0.0001985764,0.0003677984,0.0006071778,0.0003888436,0.0004413291,0.0009910727,0.0001543222,0.0008138941],"category_scores_gemma":[0.0001454993,0.0001733464,0.000115739,0.003188793,0.0000419508,0.00444077,0.0003678019,0.0008501314,0.00175799],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001613596,"about_ca_system_score_gemma":0.0001895919,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003898549,"about_ca_topic_score_gemma":0.005788662,"domain_scores_codex":[0.9967269,0.0001371182,0.0007355979,0.000247167,0.001565779,0.000587435],"domain_scores_gemma":[0.993721,0.000220855,0.0004550467,0.0003595026,0.005194766,0.00004880737],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.01243725,0.00849482,0.12487,0.02445255,0.002225638,0.0008424739,0.03347498,0.09896652,0.03157949,0.1026809,0.3505329,0.2094426],"study_design_scores_gemma":[0.003019718,0.00007589565,0.03026675,0.0006349484,0.000121195,0.00006541271,0.009958738,0.009630116,0.0006419621,0.004679278,0.940353,0.0005529986],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9124303,0.0006027265,0.0004286776,0.07219154,0.0004009473,0.0002951456,0.000002859723,0.0000660521,0.01358175],"genre_scores_gemma":[0.9695634,0.000107271,0.0009513121,0.02236724,0.006710217,0.000008949469,0.00001336799,0.00006135521,0.0002168671],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5898201,"threshold_uncertainty_score":0.9990193,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2117842718","doi":"10.1177/1094670513481108","title":"The Service Delivery Network (SDN)","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":312,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Service provider; Service (business); Service delivery framework; Computer science; Set (abstract data type); Customer Service Assurance; Knowledge management; Process management; Customer advocacy; Service design; Business; Service level objective; Marketing; Service quality","retraction":null,"screen_n_in":null,"score":{"opus":0.0821001856624181,"gpt":0.3131368293962601,"spread":0.231036643733842,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.004697653,0.0001256879,0.0001729889,0.000289732,0.0007590838,0.001060888,0.001054765,0.00008242157,0.0004979406],"category_scores_gemma":[0.0001538397,0.00008098467,0.00005828288,0.00369644,0.00003068396,0.002411038,0.0003583421,0.0007579601,0.002614966],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000483702,"about_ca_system_score_gemma":0.000109743,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003151905,"about_ca_topic_score_gemma":0.001031827,"domain_scores_codex":[0.9975579,0.0000681625,0.0005422336,0.0001487878,0.00109545,0.000587417],"domain_scores_gemma":[0.9897414,0.0003555279,0.000392754,0.0003690151,0.009113996,0.00002727251],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000703832,0.0003361049,0.01886163,0.001737457,0.0004270057,0.00005960964,0.0006835056,0.002148243,0.01445692,0.05047828,0.7820004,0.128107],"study_design_scores_gemma":[0.0008545897,0.00006040086,0.05268136,0.0003231106,0.00004580143,0.00003750385,0.004938541,0.006429702,0.0002018356,0.09397597,0.8401532,0.0002979677],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7262585,0.0008959894,0.000009957416,0.2633631,0.0007651524,0.0002847062,1.950496e-7,0.00002167822,0.008400772],"genre_scores_gemma":[0.8870249,0.0004492805,0.0004218879,0.08455325,0.0267598,0.00003389626,0.00001171018,0.00007776552,0.000667494],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1788099,"threshold_uncertainty_score":0.9999761,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1998185727","doi":"10.1177/1094670505279340","title":"Reassessing the Foundations of Customer Delight","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":294,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Ticket; Marketing; Customer satisfaction; Advertising; Customer delight; Entertainment; Business; Customer retention; Value (mathematics); Theme (computing); Sample (material); Customer value; Sociology; Service quality; Service (business); Economics; Political science; Computer science","retraction":null,"screen_n_in":null,"score":{"opus":0.1405224094781553,"gpt":0.4007081443747529,"spread":0.2601857348965976,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005003767,0.0000932628,0.000205917,0.0005353882,0.0003928368,0.0003083362,0.0007583197,0.00006153174,0.0005299309],"category_scores_gemma":[0.0001914201,0.00006080076,0.0001066512,0.001831282,0.00008207437,0.001706507,0.0002190215,0.0006026366,0.0004571176],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006115936,"about_ca_system_score_gemma":0.0001578817,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00127065,"about_ca_topic_score_gemma":0.001450448,"domain_scores_codex":[0.9977734,0.00009325418,0.0005899891,0.0001052056,0.001125266,0.0003128798],"domain_scores_gemma":[0.9958162,0.0003231936,0.0004512543,0.0002926032,0.003091317,0.00002543825],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001757528,0.004282001,0.0429901,0.007195925,0.001276756,0.0001319845,0.01051567,0.007416386,0.05180183,0.3030343,0.1834636,0.3861338],"study_design_scores_gemma":[0.0009361736,0.0000270556,0.02813658,0.0004317426,0.0001082438,0.00004056595,0.006565815,0.004587939,0.0005917317,0.004218126,0.9541576,0.0001984303],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8336052,0.000683377,0.0001351273,0.1241727,0.0002798634,0.000191625,0.00000139479,0.00001782993,0.04091286],"genre_scores_gemma":[0.99318,0.00005487894,0.0003229576,0.003637602,0.002571005,0.000002561538,0.000002266264,0.00001678539,0.0002119301],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.770694,"threshold_uncertainty_score":0.5875474,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2046273528","doi":"10.1177/1094670504273965","title":"Silent Voices","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Emotive; Moderation; Redress; Situational ethics; Complaint; Psychology; Sample (material); Social psychology; Cognition; Sociology; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.1137881719302214,"gpt":0.3773185196611654,"spread":0.263530347730944,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00431989,0.0001072673,0.000216445,0.0006475308,0.0002270671,0.0003734504,0.0007369227,0.00007440705,0.001058029],"category_scores_gemma":[0.0001198543,0.00008619269,0.00009844368,0.001276274,0.00003555572,0.002002262,0.0002526731,0.0006775168,0.00216347],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007086562,"about_ca_system_score_gemma":0.00008272439,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001247702,"about_ca_topic_score_gemma":0.002367591,"domain_scores_codex":[0.9976347,0.00005473294,0.0004886086,0.0001350796,0.001261175,0.0004256915],"domain_scores_gemma":[0.9972665,0.0001603103,0.0002879156,0.0002244883,0.002019239,0.00004157958],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.003000291,0.005818163,0.06678656,0.01039051,0.0009606121,0.0006741856,0.01030026,0.005735676,0.02225523,0.1008922,0.3876787,0.3855077],"study_design_scores_gemma":[0.0008253361,0.00003817922,0.01668674,0.0001852074,0.00003169632,0.00002532152,0.003576105,0.002405162,0.000257031,0.002545872,0.9732505,0.000172826],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8939036,0.0007829682,0.00001672287,0.08346231,0.0002606937,0.000112338,7.483248e-7,0.00002459249,0.0214361],"genre_scores_gemma":[0.981688,0.00006133692,0.0002464407,0.01039059,0.00715058,0.000002592682,0.000001689092,0.0000209617,0.0004378257],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5855719,"threshold_uncertainty_score":0.9998552,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2160134325","doi":"10.1177/109467050141003","title":"A Three-Dimensional Scale of Intangibility","year":2001,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":184,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Concordia University","funders":"","keywords":"Generality; Business; Services marketing; Marketing; Construct (python library); Scale (ratio); Goods and services; Service (business); Economics; Computer science; Management","retraction":null,"screen_n_in":null,"score":{"opus":0.1078391901173582,"gpt":0.3626686076264962,"spread":0.254829417509138,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.005501142,0.0001074896,0.0003106339,0.0005788307,0.0001528869,0.00009466161,0.0005990482,0.00008819462,0.0009440436],"category_scores_gemma":[0.000156701,0.0000870863,0.0001344377,0.001935969,0.00008534327,0.0009932602,0.0003362121,0.0005865121,0.0002298148],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005189542,"about_ca_system_score_gemma":0.0001413604,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004684932,"about_ca_topic_score_gemma":0.006431396,"domain_scores_codex":[0.9974399,0.00005240934,0.0006368864,0.000160178,0.001348261,0.0003623944],"domain_scores_gemma":[0.9958968,0.0002136813,0.0003663364,0.0003076239,0.003173845,0.00004174738],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.006461206,0.005115777,0.8277031,0.006708622,0.0005242764,0.0005525853,0.00155681,0.001219731,0.03031624,0.0120154,0.04235568,0.06547053],"study_design_scores_gemma":[0.004622239,0.0003266383,0.7734195,0.001200544,0.000170315,0.0002637977,0.005476228,0.018365,0.001169945,0.07369527,0.1206156,0.0006749035],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9841546,0.0002524863,0.00006212746,0.01135824,0.0001737066,0.0001201139,0.000001366562,0.00001124011,0.003866089],"genre_scores_gemma":[0.9967969,0.00001243023,0.0002920965,0.0016841,0.001131701,0.000001764807,0.00000269659,0.00001565335,0.00006264131],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.07825994,"threshold_uncertainty_score":0.9999692,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2120127888","doi":"10.1177/1094670504268450","title":"Reconceptualizing Service Encounter Quality in a Non-Western Context","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":173,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Context (archaeology); Scale (ratio); Discriminant validity; Quality (philosophy); Service quality; Marketing; Reliability (semiconductor); Conjoint analysis; Service (business); Psychology; Services marketing; Social psychology; Knowledge management; Business; Computer science; Statistics; Preference; Mathematics; Geography","retraction":null,"screen_n_in":null,"score":{"opus":0.1549811713778593,"gpt":0.3991119308354096,"spread":0.2441307594575503,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.008685424,0.0002339625,0.0005758044,0.001026586,0.0002150538,0.000482129,0.001120068,0.0001848137,0.0003035659],"category_scores_gemma":[0.0002189926,0.0002098258,0.0001386384,0.002872555,0.0000637864,0.002889268,0.0004123816,0.00133448,0.0009798883],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003161773,"about_ca_system_score_gemma":0.0002669715,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.03769343,"about_ca_topic_score_gemma":0.08847666,"domain_scores_codex":[0.9960229,0.0001656944,0.001250884,0.000320673,0.001484817,0.0007550065],"domain_scores_gemma":[0.9956382,0.0002948093,0.0006132321,0.00041979,0.002961894,0.00007206559],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.006607291,0.007434508,0.7301518,0.02632386,0.0009023753,0.002415925,0.09883615,0.007549081,0.02582513,0.02996583,0.006716248,0.05727183],"study_design_scores_gemma":[0.01937334,0.0002496212,0.6673371,0.006413191,0.0001117106,0.0001771985,0.1531268,0.0009596438,0.001057711,0.02312517,0.1263574,0.001711102],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.960806,0.0002385971,0.00005414651,0.0348754,0.0003548496,0.0002631551,0.000002360846,0.00002164087,0.003383925],"genre_scores_gemma":[0.9737089,0.00003482872,0.00009683659,0.02453165,0.001505954,0.000009654367,0.000005385432,0.00003684506,0.00006996164],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1196412,"threshold_uncertainty_score":0.9997979,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2044674883","doi":"10.1177/1094670505279420","title":"Person-Place Congruency","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":161,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Atmospherics; Affect (linguistics); Psychology; Scale (ratio); Social psychology; Cognition; Contemplation; Advertising; Cognitive psychology; Marketing; Business; Geography; Communication","retraction":null,"screen_n_in":null,"score":{"opus":0.1552736675182746,"gpt":0.3681561456434986,"spread":0.212882478125224,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.002200262,0.0001093745,0.0002199999,0.0005899615,0.0002578665,0.0002852992,0.0005310876,0.00004880995,0.0008690144],"category_scores_gemma":[0.0002058716,0.00008962584,0.0000857779,0.0009478814,0.00005837936,0.00131697,0.0002113638,0.0006060662,0.001285679],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001069408,"about_ca_system_score_gemma":0.0000943015,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007149107,"about_ca_topic_score_gemma":0.001599191,"domain_scores_codex":[0.9980835,0.00003238615,0.0003084776,0.0001291543,0.001036674,0.000409857],"domain_scores_gemma":[0.9969859,0.0001205978,0.0002072908,0.0001797073,0.002477443,0.00002904135],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0003494066,0.0005335917,0.6712371,0.0006782445,0.0002493288,0.0003164819,0.001116559,0.00002629299,0.00768571,0.003455119,0.04327502,0.2710772],"study_design_scores_gemma":[0.00166986,0.00005084539,0.1873883,0.0002586556,0.0001213219,0.00008346129,0.007583573,0.0007781612,0.0001485964,0.0001612342,0.8014427,0.0003132587],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9369783,0.001443568,0.000003926616,0.04324595,0.0001772484,0.0001187571,5.943896e-7,0.00001824424,0.01801342],"genre_scores_gemma":[0.9969836,0.00008165972,0.0001860562,0.0006624996,0.00122753,0.000003707904,6.908691e-7,0.000022135,0.0008320897],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7581677,"threshold_uncertainty_score":0.9994919,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4281922449","doi":"10.1177/10946705221103937","title":"Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"AI in Service Interactions","field":"Computer Science","cited_by":147,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Queen's University","funders":"","keywords":"Surprise; Computer science; Robot; Service (business); Artificial intelligence; Moderation; Uncanny valley; Knowledge management; Social media; Human–computer interaction; Machine learning; Psychology; Marketing; Business; World Wide Web; Social psychology","retraction":null,"screen_n_in":null,"score":{"opus":0.1125963936575852,"gpt":0.3959014181673441,"spread":0.283305024509759,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["research_integrity"],"consensus_categories":[],"category_scores_codex":[0.004965822,0.0002224409,0.0003761901,0.001908531,0.0008151398,0.0003746887,0.005303174,0.00005622314,0.0004382588],"category_scores_gemma":[0.00007696875,0.0002194028,0.0001453672,0.005491189,0.00005108935,0.00182301,0.002466046,0.003355161,0.0001985776],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009962021,"about_ca_system_score_gemma":0.0005629112,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002415843,"about_ca_topic_score_gemma":0.00105549,"domain_scores_codex":[0.9942743,0.00115266,0.000917261,0.0004837375,0.002390895,0.0007811907],"domain_scores_gemma":[0.9959213,0.0005186368,0.0004048012,0.0009565372,0.001910283,0.0002884844],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0007841683,0.01642778,0.006565087,0.002316459,0.0009344675,0.004392025,0.1045873,0.6623929,0.0525703,0.0749535,0.03384532,0.04023065],"study_design_scores_gemma":[0.001832398,0.001393489,0.007039243,0.0005282001,0.00004484102,0.008696402,0.03880816,0.8624012,0.001482388,0.02055078,0.05604269,0.001180215],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.4372138,0.001353368,0.3003431,0.2245817,0.003320034,0.001995522,0.00009209345,0.0002795586,0.03082092],"genre_scores_gemma":[0.9828323,0.00004767543,0.01330674,0.003203381,0.0002101068,0.0000677457,0.0000086418,0.00003584311,0.0002875602],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5456185,"threshold_uncertainty_score":0.9989442,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2095495719","doi":"10.1177/1094670511425698","title":"Customer Delight","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":141,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Conceptualization; Marketing; Value (mathematics); Business; Customer satisfaction; Psychology; Metric (unit); Service (business); Mathematics; Statistics; Computer science; Artificial intelligence","retraction":null,"screen_n_in":null,"score":{"opus":0.2171274149455703,"gpt":0.3592149290088739,"spread":0.1420875140633035,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.004084141,0.0001215174,0.0002424036,0.000869816,0.0002167817,0.0001786775,0.0008523306,0.00009569636,0.002248795],"category_scores_gemma":[0.0001069296,0.0000958674,0.0001108255,0.001770152,0.00005129398,0.001650718,0.0002848741,0.0007215216,0.003564431],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004624026,"about_ca_system_score_gemma":0.00009175254,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002867327,"about_ca_topic_score_gemma":0.000688533,"domain_scores_codex":[0.9977177,0.00006236637,0.0005099195,0.0001479263,0.00109142,0.0004706511],"domain_scores_gemma":[0.9964207,0.00008570936,0.0002939618,0.0002779271,0.002872003,0.00004973513],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.005742314,0.006375754,0.1328461,0.009874241,0.001353728,0.002747005,0.01955259,0.0001109614,0.02022443,0.3473846,0.3634195,0.09036878],"study_design_scores_gemma":[0.001881926,0.0001059616,0.07449859,0.0003831269,0.0001160833,0.0001064295,0.008594483,0.0005885233,0.001218478,0.02172827,0.8902725,0.0005056363],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8103549,0.0004166928,0.00004189392,0.009355711,0.0006020763,0.0001647994,9.059945e-7,0.00003818007,0.1790248],"genre_scores_gemma":[0.9909062,0.00004471986,0.0003114936,0.006161181,0.002197475,0.000003153126,0.000001533564,0.00002876943,0.0003454654],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.526853,"threshold_uncertainty_score":0.9986633,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2133506442","doi":"10.1177/1094670506289533","title":"Marketing Practices and Performance of Small Service Firms","year":2006,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Calgary","funders":"","keywords":"Marketing; Business; Return on marketing investment; Relationship marketing; Marketing effectiveness; Marketing management; Marketing strategy; Marketing research; Services marketing; Service (business); Digital marketing","retraction":null,"screen_n_in":null,"score":{"opus":0.09929966213376229,"gpt":0.3418459266870261,"spread":0.2425462645532638,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00916185,0.0001364858,0.0003019896,0.0005515891,0.0002441636,0.0002798646,0.0005484197,0.0000947493,0.0001546959],"category_scores_gemma":[0.0003305669,0.0001148171,0.00005386499,0.001624304,0.00004794927,0.00177696,0.0003516914,0.0006382156,0.00005711375],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003004673,"about_ca_system_score_gemma":0.00009326304,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008997937,"about_ca_topic_score_gemma":0.003847002,"domain_scores_codex":[0.9977107,0.0001339181,0.0006743291,0.0001775279,0.0009063958,0.0003971078],"domain_scores_gemma":[0.9948913,0.0006219275,0.00133542,0.0002219278,0.002899193,0.0000302404],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.005649629,0.001402999,0.8876941,0.04035408,0.0002832345,0.0001433684,0.001289919,0.001050005,0.01918116,0.003156675,0.005737484,0.03405732],"study_design_scores_gemma":[0.001588008,0.0001261249,0.9180862,0.001273183,0.000111371,0.000087176,0.004907658,0.01909661,0.0004552016,0.001039845,0.05289809,0.0003305746],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9791541,0.0006881632,0.000003231791,0.01211753,0.0001087524,0.000124046,0.000001046826,0.00001215591,0.007790938],"genre_scores_gemma":[0.9962769,0.0001351754,0.0004387256,0.001572021,0.001412457,0.000002359053,0.000003414428,0.00002192975,0.000137018],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0471606,"threshold_uncertainty_score":0.9976012,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2142365442","doi":"10.1177/1094670506295849","title":"Back From the Brink: Why Customers Stay","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":110,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Dilemma; Business; Marketing; Service provider; Customer service; Service (business)","retraction":null,"screen_n_in":null,"score":{"opus":0.1081686718392204,"gpt":0.3600846324658507,"spread":0.2519159606266303,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.009838907,0.0001526442,0.0002633574,0.0004248597,0.0003844025,0.000508372,0.001292285,0.0001121909,0.002484464],"category_scores_gemma":[0.000163865,0.000102049,0.0001392951,0.002095707,0.00008994482,0.001305705,0.0004032936,0.001164376,0.00281215],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00009143753,"about_ca_system_score_gemma":0.00009340641,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01519415,"about_ca_topic_score_gemma":0.009877837,"domain_scores_codex":[0.9967644,0.0001022642,0.0006432422,0.0001920969,0.001635682,0.0006623702],"domain_scores_gemma":[0.9962777,0.0008460607,0.0003798786,0.0004099972,0.002023358,0.00006297363],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.004597043,0.001784852,0.1959246,0.002308143,0.001279711,0.0008319541,0.007828739,0.0005061041,0.01207371,0.02377386,0.6691855,0.07990583],"study_design_scores_gemma":[0.0009686023,0.0000291671,0.07483013,0.0001956177,0.00004884025,0.00001355323,0.01081209,0.0002837558,0.0001797808,0.002532655,0.909912,0.00019384],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9115393,0.0006749801,0.0001127505,0.05032614,0.0006054128,0.000212623,0.000003998924,0.00001722649,0.03650764],"genre_scores_gemma":[0.9484858,0.000104387,0.0002330266,0.04225497,0.00826546,0.00000171349,0.00001185556,0.00005146001,0.0005913579],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2407265,"threshold_uncertainty_score":0.9984274,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2605834318","doi":"10.1177/1094670516685179","title":"The Social Dimension of Service Interactions","year":2017,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":109,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of British Columbia","funders":"Technion-Israel Institute of Technology","keywords":"Incivility; Emotional labor; Feeling; Prosocial behavior; Social psychology; Psychology; Service (business); Employee research; Politeness; Business; Marketing; Organizational commitment; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.2507602120843586,"gpt":0.5679751540848934,"spread":0.3172149420005348,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["sts"],"consensus_categories":[],"category_scores_codex":[0.006969811,0.00005603278,0.000142633,0.0001241337,0.007639253,0.0002110407,0.001498689,0.00008332034,0.0001728198],"category_scores_gemma":[0.001471673,0.00003764118,0.00007982858,0.0004330518,0.0003588946,0.0006232142,0.00034975,0.0008870115,0.00005474669],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001594492,"about_ca_system_score_gemma":0.0009211641,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003998791,"about_ca_topic_score_gemma":0.02459791,"domain_scores_codex":[0.9966917,0.0008690086,0.0003693982,0.00008284253,0.001654469,0.0003325719],"domain_scores_gemma":[0.9917902,0.001437568,0.0005537432,0.0002837824,0.005802826,0.000131917],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00101331,0.001132311,0.0134341,0.0003073771,0.0004939389,0.00007267565,0.153764,0.00004561417,0.04860858,0.6748937,0.07774086,0.02849346],"study_design_scores_gemma":[0.001394241,0.0002220586,0.2921814,0.001176578,0.00007341485,0.00002867718,0.2080527,0.0001963952,0.002335517,0.1215534,0.372503,0.0002826399],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5912593,0.0001216387,0.000003790649,0.3711823,0.001008839,0.0001274499,0.000005443072,0.000004983973,0.03628621],"genre_scores_gemma":[0.9963469,0.0002324345,0.0001603661,0.000323362,0.0009856927,0.000002644873,4.466766e-7,0.00000888011,0.001939308],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5533404,"threshold_uncertainty_score":0.9936526,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1986834872","doi":"10.1177/1094670514543149","title":"How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Compensation (psychology); Service (business); Order (exchange); Customer satisfaction; Business; Function (biology); Marketing; Core (optical fiber); Service provider; Psychology; Social psychology; Computer science; Finance; Telecommunications","retraction":null,"screen_n_in":null,"score":{"opus":0.1066600616788284,"gpt":0.3466078216493788,"spread":0.2399477599705504,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00464759,0.000154055,0.0003664057,0.0005483133,0.0002473844,0.0001782035,0.0004710498,0.0001462686,0.00002153088],"category_scores_gemma":[0.0004605032,0.000114734,0.0001228832,0.001240672,0.00004388815,0.001263821,0.0001035889,0.0004302236,0.000008218614],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000856473,"about_ca_system_score_gemma":0.00006479009,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001402735,"about_ca_topic_score_gemma":0.003943266,"domain_scores_codex":[0.9972531,0.0003785359,0.0005666271,0.0001886538,0.001356857,0.000256248],"domain_scores_gemma":[0.9935157,0.0008894567,0.0009596467,0.0003680043,0.004236635,0.00003060665],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"observational","study_design_scores_codex":[0.005985632,0.004295723,0.05024699,0.05994775,0.0007083974,0.000006941814,0.01139048,0.004668869,0.555653,0.06063424,0.001789568,0.2446725],"study_design_scores_gemma":[0.003426262,0.0005498599,0.8456412,0.001023057,0.0001530757,0.000004334868,0.002960166,0.1237144,0.01615993,0.003109664,0.003035034,0.0002230436],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9861222,0.00002021866,0.0004257197,0.01217633,0.0003115377,0.0007136939,0.000003940247,0.00001170285,0.0002146959],"genre_scores_gemma":[0.9972481,0.000005196647,0.0003205284,0.001487232,0.0008518764,0.00001300645,0.00002475882,0.00002556235,0.0000237759],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7953942,"threshold_uncertainty_score":0.4678716,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3084856206","doi":"10.1177/1094670520958073","title":"Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":94,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Service (business); Field (mathematics); Analytics; Relevance (law); Public relations; Data science; Computer science; Marketing; Political science; Business","retraction":null,"screen_n_in":null,"score":{"opus":0.08941190034376147,"gpt":0.3665892035641919,"spread":0.2771773032204305,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002753576,0.0001254725,0.0001958178,0.0001264814,0.0007974418,0.0007567913,0.0006658471,0.00007017406,0.0003357354],"category_scores_gemma":[0.0009450928,0.00007494239,0.00004380462,0.001634387,0.00003218626,0.001268349,0.001037251,0.0006933488,0.0002185291],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002930317,"about_ca_system_score_gemma":0.00005355829,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001291485,"about_ca_topic_score_gemma":0.006080117,"domain_scores_codex":[0.9983753,0.0001292213,0.0003990745,0.000199237,0.0005899908,0.0003071964],"domain_scores_gemma":[0.9970403,0.0009975429,0.0002176063,0.0002253937,0.001443456,0.00007571221],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.003517351,0.0003241429,0.02276582,0.01127053,0.0006751832,0.0001375355,0.02945059,0.001817901,0.01720149,0.009089459,0.8331202,0.07062982],"study_design_scores_gemma":[0.0005809179,0.000108237,0.01518387,0.0004257673,0.00006304554,0.00004365959,0.01269207,0.0009276844,0.0001617757,0.001017174,0.9685887,0.0002070972],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.4992391,0.0005976376,0.00000434375,0.4996398,0.00004286427,0.0001756364,0.000002951594,0.000006640292,0.0002909712],"genre_scores_gemma":[0.6594945,0.0005575554,0.00008715405,0.3383797,0.001265267,0.00001532921,0.000004123377,0.00002452838,0.0001717727],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.1612601,"threshold_uncertainty_score":0.7297757,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1993555013","doi":"10.1177/109467050134004","title":"Mystery Shopper Benchmarking of Durable-Goods Chains and Stores","year":2001,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Benchmarking; Durable good; Business; Marketing; Quality (philosophy); Retail sales; Generalizability theory; Retail industry; Work (physics); Personal selling; Advertising; Commerce; Economics; Sales promotion; Microeconomics; Psychology","retraction":null,"screen_n_in":null,"score":{"opus":0.1302751162624724,"gpt":0.3564074141978075,"spread":0.226132297935335,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002242335,0.0001150786,0.0003050544,0.00074673,0.0002067676,0.0001669518,0.000320216,0.00005382104,0.0001810791],"category_scores_gemma":[0.0001262906,0.00009279122,0.00006672553,0.0009016519,0.00009454171,0.0008273334,0.0004095791,0.0004089474,0.00001499436],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004365004,"about_ca_system_score_gemma":0.00004937665,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007930375,"about_ca_topic_score_gemma":0.001293842,"domain_scores_codex":[0.9981664,0.00004349095,0.0004350937,0.0001368036,0.0008658798,0.0003522696],"domain_scores_gemma":[0.9980794,0.0001653235,0.0002871263,0.0001691341,0.00127128,0.0000277099],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001303959,0.00009187213,0.9572904,0.0004834211,0.00008212068,0.0001162183,0.0002740471,0.000004477126,0.004922672,0.0003549751,0.0004550817,0.03579428],"study_design_scores_gemma":[0.001162932,0.00008643912,0.9593329,0.0007522577,0.0001193026,0.0001152354,0.005039564,0.0008181636,0.0000783309,0.0001999974,0.03207501,0.0002198032],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9895071,0.001787642,0.00001051798,0.00498153,0.0001553551,0.0001133087,7.128629e-7,0.0000075754,0.003436205],"genre_scores_gemma":[0.9985908,0.0005568434,0.00007919172,0.0001383711,0.0004466393,0.00000274339,7.4992e-7,0.00001781379,0.0001668527],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03557448,"threshold_uncertainty_score":0.3783916,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3128808979","doi":"10.1177/1094670521989448","title":"How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Humor Studies and Applications","field":"Psychology","cited_by":64,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Psychology; Context (archaeology); Social media; Social psychology; Compensation (psychology); Personality; Advertising; Business","retraction":null,"screen_n_in":null,"score":{"opus":0.3767531755024462,"gpt":0.501448862034309,"spread":0.1246956865318628,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001932731,0.0001505863,0.0004111943,0.0004755903,0.0004166299,0.0003490724,0.0008801105,0.00007721845,0.0007601707],"category_scores_gemma":[0.0007316988,0.0001326176,0.0001172899,0.00232657,0.00005566614,0.00009769779,0.0004907752,0.0008561475,0.0004991277],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002305548,"about_ca_system_score_gemma":0.0002821925,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003426607,"about_ca_topic_score_gemma":0.002169259,"domain_scores_codex":[0.9968101,0.0006704634,0.0004661724,0.0003297069,0.000997741,0.0007257668],"domain_scores_gemma":[0.9948233,0.0009075214,0.0001437281,0.0006789943,0.002801111,0.0006453905],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.004569259,0.008578124,0.02563381,0.0003724005,0.002591951,0.006196377,0.063689,0.0001319388,0.07250458,0.09186868,0.6069742,0.1168897],"study_design_scores_gemma":[0.0007882175,0.0005172003,0.1647301,0.0001291189,0.00001835185,0.0004647579,0.09163233,0.000008467402,0.000186982,0.0003749677,0.7409595,0.0001900411],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6976709,0.000607966,0.00006011924,0.2971979,0.0001952399,0.000212514,0.000065058,0.00001366538,0.003976621],"genre_scores_gemma":[0.9902453,0.0001226088,0.002216453,0.003055241,0.000618642,0.00002767003,0.000009133794,0.00003381398,0.003671133],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2941427,"threshold_uncertainty_score":0.8323336,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4223909509","doi":"10.1177/10946705211063692","title":"Artificial Emotions and Love and Sex Doll Service Workers","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Sexuality, Behavior, and Technology","field":"Psychology","cited_by":62,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"York University","funders":"","keywords":"Conversation; Emotional labor; Service (business); Empathy; Pleasure; Mainstream; Natural (archaeology); Psychology; Social psychology; Romance; Sexual desire; Human sexuality; Sociology; Marketing; Business; Gender studies; Political science; Communication","retraction":null,"screen_n_in":null,"score":{"opus":0.1689948984269261,"gpt":0.4531840323098569,"spread":0.2841891338829308,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.002821208,0.0001135925,0.0002583907,0.0005934834,0.0003659741,0.00006501582,0.0004325228,0.0001388965,0.001955709],"category_scores_gemma":[0.0000406843,0.0001098948,0.00003669077,0.001229854,0.0001260049,0.0001098555,0.0004779455,0.001590152,0.00007282554],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000954208,"about_ca_system_score_gemma":0.0001286621,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001289785,"about_ca_topic_score_gemma":0.0007510243,"domain_scores_codex":[0.9975023,0.0006743148,0.0004306874,0.0002583322,0.0006641952,0.0004702231],"domain_scores_gemma":[0.9985263,0.0003708991,0.0001589403,0.0003174114,0.0004342873,0.0001921316],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.003169905,0.005738372,0.4770517,0.0005478365,0.00133775,0.003335311,0.1334994,0.0001238136,0.04497278,0.04193189,0.04614554,0.2421457],"study_design_scores_gemma":[0.00352366,0.003198209,0.2752538,0.00009541988,0.0001986346,0.006186543,0.5170571,0.0002886432,0.0006019789,0.02796787,0.1649565,0.0006715918],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9670065,0.0008282723,0.000009355869,0.02792552,0.0004089704,0.0001704235,0.00001684159,0.00001686195,0.003617259],"genre_scores_gemma":[0.9948728,0.000049681,0.0001650272,0.00102576,0.000318745,0.00001166459,0.000003403451,0.00003002535,0.003522866],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3835577,"threshold_uncertainty_score":0.9989566,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2151170976","doi":"10.1177/1094670512446062","title":"Can Customers Detect Script Usage in Service Encounters?","year":2012,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":60,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Service design; Service (business); Service delivery framework; Scripting language; Computer science; Hospitality industry; Service provider; Service guarantee; Empirical research; Service level objective; Customer satisfaction; Service recovery; Marketing; Knowledge management; Business; Service quality; Tourism","retraction":null,"screen_n_in":null,"score":{"opus":0.09786353507713373,"gpt":0.3513722788520292,"spread":0.2535087437748954,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.009275096,0.0002326967,0.0004311699,0.001703331,0.0002474342,0.0003643724,0.001098774,0.0001665306,0.0005586768],"category_scores_gemma":[0.0001972839,0.0002056955,0.000119482,0.004344948,0.00005139837,0.003211205,0.0004296899,0.001382105,0.0008086107],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002893967,"about_ca_system_score_gemma":0.0001710077,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.01731328,"about_ca_topic_score_gemma":0.02210433,"domain_scores_codex":[0.9959586,0.0001939145,0.0007930172,0.0002208512,0.001652035,0.001181533],"domain_scores_gemma":[0.9970214,0.0002384651,0.000411344,0.0003827152,0.00182053,0.0001255899],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00509471,0.005669283,0.7197733,0.02356672,0.001004724,0.001308579,0.04402252,0.002064033,0.05403163,0.01710421,0.05631183,0.07004847],"study_design_scores_gemma":[0.005940914,0.0001613237,0.3077846,0.001887711,0.0001940877,0.0002189462,0.0589296,0.003822963,0.00097505,0.003920163,0.6147253,0.0014394],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.963861,0.0007941244,0.000006186361,0.02246897,0.0007599389,0.0002393891,0.000002978989,0.00002636689,0.01184106],"genre_scores_gemma":[0.9835159,0.00006128449,0.00008466868,0.01363741,0.002523959,0.000008294185,0.000004646396,0.00004266343,0.0001211961],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5584134,"threshold_uncertainty_score":0.9999694,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2082848378","doi":"10.1177/1094670509350490","title":"Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters","year":2009,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University; Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada; Seoul National University","keywords":"Service design; Service delivery framework; Service provider; Service guarantee; Service (business); Computer science; Service level objective; Service quality; Usability; Process management; Quality (philosophy); Service product management; Service system; Knowledge management; Business; Marketing","retraction":null,"screen_n_in":null,"score":{"opus":0.2506651785410587,"gpt":0.3789189168477742,"spread":0.1282537383067155,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01061647,0.0001750801,0.0003922365,0.0004458469,0.0002345793,0.0002790622,0.0008152024,0.00009399169,0.0001386911],"category_scores_gemma":[0.0002803773,0.000114724,0.0001063209,0.001528106,0.00006539354,0.0008032776,0.0001223129,0.0006890863,0.0000617462],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000061221,"about_ca_system_score_gemma":0.0002390881,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002245579,"about_ca_topic_score_gemma":0.0003347796,"domain_scores_codex":[0.9968402,0.0004177643,0.0007254441,0.0002061032,0.001420096,0.0003904098],"domain_scores_gemma":[0.995277,0.001168023,0.0005627932,0.0003559925,0.002589204,0.00004694181],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0517595,0.01618168,0.0180233,0.08523506,0.002317816,0.001012293,0.03265623,0.02169768,0.1331072,0.1896878,0.08128705,0.3670345],"study_design_scores_gemma":[0.02464713,0.005733713,0.345453,0.02028722,0.001231191,0.0001690433,0.09686121,0.1276541,0.01627653,0.1304836,0.2269605,0.004242731],"study_design_candidate":"design_other","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8318542,0.0006217011,0.0002965586,0.165251,0.00009578308,0.0004868611,0.000002026751,0.0000173541,0.001374528],"genre_scores_gemma":[0.953895,0.00008702904,0.0003121523,0.04527309,0.0003967622,0.000005038973,0.000001593564,0.00001494995,0.00001442826],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3627917,"threshold_uncertainty_score":0.467831,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4384695924","doi":"10.1177/10946705231190018","title":"Improving How Clinicians Communicate With Patients: An Integrative Review and Framework","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Active listening; Nonverbal communication; Personalization; Service (business); Service provider; Psychology; Meaning (existential); Service delivery framework; Service design; Mental health; Quality (philosophy); Applied psychology; Knowledge management; Business; Computer science; Psychotherapist; Marketing; Communication","retraction":null,"screen_n_in":null,"score":{"opus":0.1125332231544128,"gpt":0.3946310361049288,"spread":0.282097812950516,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005089815,0.0001463617,0.0004014434,0.0004547358,0.0003470576,0.0004454121,0.0007658612,0.00008773445,0.00005605925],"category_scores_gemma":[0.0005504389,0.00009803673,0.00005274674,0.002463717,0.0000899392,0.001948442,0.000463362,0.001323871,0.0000810084],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003668612,"about_ca_system_score_gemma":0.000073013,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001074787,"about_ca_topic_score_gemma":0.001705972,"domain_scores_codex":[0.9980413,0.0002101965,0.0004078849,0.0001825762,0.0007737679,0.0003842996],"domain_scores_gemma":[0.9960119,0.0004480599,0.0004656843,0.0004150349,0.00260408,0.0000552907],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.002996818,0.003615314,0.3146491,0.08550684,0.001405659,0.0004856749,0.01630906,0.00008283007,0.0004494788,0.02735418,0.0617034,0.4854416],"study_design_scores_gemma":[0.008305432,0.003094115,0.4223821,0.05894658,0.00157617,0.00006988036,0.1473727,0.01129648,0.00006035502,0.03228525,0.3121248,0.002486242],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.87546,0.004456084,0.00008297724,0.1178874,0.0001576978,0.0006113315,0.000006461035,0.00007186275,0.001266255],"genre_scores_gemma":[0.9538727,0.0103787,0.001135698,0.03307889,0.001216593,0.00002203925,0.00004464884,0.00008252181,0.0001681785],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4829554,"threshold_uncertainty_score":0.5751634,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2155454656","doi":"10.1177/1094670513510196","title":"How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":54,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Context (archaeology); Dual (grammatical number); Marketing; Industrial organization; Finance","retraction":null,"screen_n_in":null,"score":{"opus":0.03923915313014181,"gpt":0.2985392068796366,"spread":0.2593000537494948,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002724284,0.0001071853,0.0002642928,0.0005556081,0.0001574684,0.0001645733,0.0002608868,0.00007698849,0.00007200035],"category_scores_gemma":[0.0001830242,0.00007392081,0.00005836263,0.001269504,0.00009822905,0.001626751,0.00018843,0.0005771784,0.00001699955],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003675715,"about_ca_system_score_gemma":0.00008191598,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00237884,"about_ca_topic_score_gemma":0.001605389,"domain_scores_codex":[0.9982986,0.00009433895,0.0003739015,0.0001210469,0.0007961392,0.000315951],"domain_scores_gemma":[0.9983982,0.0002324846,0.0004106545,0.0001562762,0.0007786328,0.00002376864],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000264455,0.0001818439,0.946662,0.003717178,0.00003396131,0.0000134572,0.00133419,0.0003033849,0.01347896,0.0003337436,0.000373892,0.03330293],"study_design_scores_gemma":[0.0005533583,0.00006086466,0.9958242,0.000386145,0.00001699405,0.000008091709,0.001115202,0.001574546,0.0001844564,0.00003888709,0.0001591874,0.00007807976],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9937175,0.0003496312,0.000006213874,0.005296568,0.0001435374,0.0002377486,5.386321e-7,0.000003577509,0.0002447008],"genre_scores_gemma":[0.9992555,0.0001301349,0.00001750696,0.0002047396,0.0003501915,0.000005394037,6.872312e-7,0.000009880976,0.00002598414],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.04916219,"threshold_uncertainty_score":0.3596111,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2114016585","doi":"10.1177/1094670505276629","title":"Transactions vs. Relationships: What Should the Company Emphasize?","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Athabasca University","funders":"","keywords":"Transactional leadership; Marketing; Relationship marketing; Relevance (law); Business; Transactional analysis; Marketing management; Knowledge management; Computer science; Economics; Psychology; Management","retraction":null,"screen_n_in":null,"score":{"opus":0.2541460796277862,"gpt":0.3913824357801697,"spread":0.1372363561523835,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.006740289,0.0001309738,0.0002301421,0.0005130229,0.000995875,0.001155474,0.0008573669,0.0001095746,0.001117677],"category_scores_gemma":[0.0001048525,0.00008977361,0.0001489451,0.001861582,0.00006790054,0.004949994,0.00007238079,0.001674484,0.0009325981],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00009586414,"about_ca_system_score_gemma":0.0001115208,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007286172,"about_ca_topic_score_gemma":0.005703045,"domain_scores_codex":[0.9973499,0.0001997687,0.0005890941,0.0001481586,0.001292227,0.0004208409],"domain_scores_gemma":[0.9969898,0.000625334,0.0002734129,0.0003390602,0.00172618,0.00004620573],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.005580075,0.007069215,0.02040742,0.005693493,0.001989386,0.000291933,0.04004001,0.06399994,0.003821793,0.08226763,0.2220826,0.5467566],"study_design_scores_gemma":[0.001251388,0.00003640979,0.02438408,0.0003632805,0.0001144985,0.00006550609,0.0284461,0.01123358,0.00007830157,0.00380332,0.9299915,0.0002319686],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.4103869,0.001847945,0.0006357758,0.5817018,0.0005470635,0.0003191806,0.000001715087,0.00004485251,0.004514841],"genre_scores_gemma":[0.9824322,0.0002836421,0.0001744078,0.01389725,0.002854234,0.000007155124,0.000002788839,0.00002458385,0.0003236725],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.707909,"threshold_uncertainty_score":0.9998814,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2982449992","doi":"10.1177/1094670519883949","title":"Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?","year":2019,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false},"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Emotional exhaustion; Injustice; Psychology; Interpersonal communication; Social psychology; Organizational justice; Turnover; Employee engagement; Emotional labor; Human resource management; Organizational commitment; Burnout; Public relations; Management; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.1250164763833194,"gpt":0.3645731515655249,"spread":0.2395566751822055,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00124024,0.0001653128,0.0002694718,0.0006806601,0.0003109339,0.0003165279,0.0003085163,0.0000959908,0.000404242],"category_scores_gemma":[0.0003662818,0.0001079337,0.00007353445,0.001325607,0.00004879179,0.0009687311,0.0001381042,0.0006054153,0.0003313679],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002653698,"about_ca_system_score_gemma":0.0001724501,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001392184,"about_ca_topic_score_gemma":0.001022323,"domain_scores_codex":[0.9979067,0.0001005744,0.0004871969,0.0001991397,0.0009686965,0.0003377091],"domain_scores_gemma":[0.9975659,0.001001341,0.0001822542,0.0002096876,0.0009951124,0.00004575572],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00003128856,0.00006313846,0.9959591,0.0001135495,0.00003284963,0.000009222606,0.0004642044,0.0000642345,0.0001594989,0.002460161,0.0003088828,0.0003338399],"study_design_scores_gemma":[0.001132074,0.00003694872,0.993349,0.0001129866,0.00009357506,0.00001463477,0.002458626,0.00002568698,0.00001384063,0.000864313,0.001780744,0.0001175572],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9811144,0.00009309892,0.000004944618,0.01767448,0.0002374118,0.0002871195,0.000005853218,0.00001409984,0.0005685529],"genre_scores_gemma":[0.9979496,0.00001873844,0.00005206226,0.0007253303,0.0007050072,0.000004602809,0.00001403409,0.00003349446,0.0004971467],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01694915,"threshold_uncertainty_score":0.4426167,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3026777499","doi":"10.1177/1094670520933683","title":"Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":41,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"Ministry of Education, India; Ministry of Education - Singapore","keywords":"Proactivity; Business; Profitability index; Compensation (psychology); Bumping; Computer science; Marketing; Psychology; Finance","retraction":null,"screen_n_in":null,"score":{"opus":0.1023168005334651,"gpt":0.3991161144070026,"spread":0.2967993138735375,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.005704141,0.00006646063,0.0002991838,0.0001270327,0.0002728769,0.0001159966,0.0003994554,0.00006047744,0.000006327791],"category_scores_gemma":[0.008480365,0.00004661418,0.00006770794,0.00105176,0.0004852805,0.0002628944,0.0001340653,0.000455963,0.000001229824],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000120556,"about_ca_system_score_gemma":0.0005559641,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009728688,"about_ca_topic_score_gemma":0.0001856257,"domain_scores_codex":[0.9971152,0.0009429351,0.0002732243,0.0001121756,0.001283119,0.0002733383],"domain_scores_gemma":[0.9950194,0.002714384,0.0003000147,0.00006720689,0.001626588,0.0002723962],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.005254761,0.0001480913,0.001601617,0.0004328284,0.0004640541,0.00002787783,0.906227,0.00005797589,0.0211899,0.01932883,0.001257522,0.04400952],"study_design_scores_gemma":[0.004087033,0.001024381,0.004655314,0.002463687,0.00009413426,0.000006022126,0.9373794,0.000368297,0.03465378,0.004314557,0.01064048,0.0003129576],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8917171,0.0002326326,0.0000105591,0.07801313,0.00009850274,0.0003570215,0.000003598046,0.000004291399,0.02956316],"genre_scores_gemma":[0.9989549,0.0002044369,0.0001352455,0.0002485084,0.0003615919,0.000002986054,9.10988e-8,0.000007815757,0.00008445298],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1072378,"threshold_uncertainty_score":0.9998716,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2171939420","doi":"10.1177/1094670514559187","title":"The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"York University","funders":"Centers for Disease Control and Prevention","keywords":"Experiential learning; Typology; Framing (construction); Service provider; Marketing; Services marketing; Business; Service (business); Public relations; Transformative learning; Psychology; Sociology; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.02212840204159621,"gpt":0.3131275810693493,"spread":0.2909991790277531,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003285215,0.00009171031,0.0002267209,0.0004440658,0.0001958063,0.0001157935,0.0004945019,0.0001318804,0.00003266572],"category_scores_gemma":[0.0004250521,0.00006583559,0.00003205206,0.001912852,0.00007555099,0.0006716052,0.0001885289,0.000618437,0.000007043485],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001711767,"about_ca_system_score_gemma":0.00005998184,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002926892,"about_ca_topic_score_gemma":0.004310561,"domain_scores_codex":[0.9984617,0.0000839437,0.0005615115,0.0001356006,0.000532551,0.0002247193],"domain_scores_gemma":[0.9946166,0.0004258294,0.0006782867,0.0002803112,0.003983054,0.00001591577],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001794688,0.0007247611,0.4864008,0.005108987,0.0004295068,0.000007386717,0.008205395,0.0001326827,0.1541445,0.2441683,0.008634373,0.09024859],"study_design_scores_gemma":[0.003086031,0.000134499,0.83742,0.0006620819,0.0000898975,0.00001468783,0.01502766,0.001016721,0.005717737,0.05439503,0.08216277,0.0002728743],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9430514,0.0004723432,0.00002023424,0.05584743,0.000147867,0.0001588645,0.000002532391,0.000003642203,0.000295686],"genre_scores_gemma":[0.9972499,0.0001151564,0.0001383988,0.002049189,0.0004153974,0.000004892318,0.000005560033,0.00001256373,0.000008918292],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3510192,"threshold_uncertainty_score":0.4424605,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2116047651","doi":"10.1177/1094670511421521","title":"The Contingency Effect of Service Employee Personalities on Service Climate","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Brock University","funders":"","keywords":"Service (business); Personality; Personality psychology; Marketing; Employee engagement; Business; Perception; Psychology; Situational ethics; Respondent; Social psychology; Public relations; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.137265502025191,"gpt":0.3538072588703371,"spread":0.2165417568451461,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01183548,0.000305718,0.0005960179,0.0005545573,0.0007785035,0.0003283188,0.001761054,0.0001602866,0.000473842],"category_scores_gemma":[0.0003179655,0.000198371,0.0002264106,0.002434504,0.00009616592,0.001195155,0.0005713924,0.001115376,0.0006407604],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007018106,"about_ca_system_score_gemma":0.0001208938,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01063746,"about_ca_topic_score_gemma":0.007440792,"domain_scores_codex":[0.9954599,0.0004337845,0.001012361,0.0002806309,0.001902662,0.0009106439],"domain_scores_gemma":[0.9923059,0.00135878,0.0008580118,0.0006007457,0.004802784,0.00007372786],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.04980797,0.003942613,0.5388088,0.09567872,0.003939731,0.0007835304,0.0709675,0.000349848,0.01605497,0.1419084,0.02616009,0.05159784],"study_design_scores_gemma":[0.01648384,0.004015679,0.6411073,0.009306971,0.001512804,0.000230983,0.1188793,0.005070924,0.01221463,0.02237591,0.1659119,0.002889753],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9644657,0.0005601574,0.000001685909,0.01414947,0.0004655579,0.0003659305,0.000007459299,0.00003467481,0.01994933],"genre_scores_gemma":[0.989626,0.0001816971,0.00004442053,0.008460138,0.001486466,0.00001808205,0.000005941709,0.00006438446,0.0001128386],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1397519,"threshold_uncertainty_score":0.9959508,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3204812829","doi":"10.1177/10946705211036944","title":"The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Information and Cyber Security","field":"Computer Science","cited_by":38,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Seriousness; Data breach; Profitability index; Hacker; Business; Event study; Market liquidity; Context (archaeology); Actuarial science; Finance; Computer security; Computer science; Law","retraction":null,"screen_n_in":null,"score":{"opus":0.07418168681109191,"gpt":0.3904573864886746,"spread":0.3162756996775827,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006517928,0.0001054141,0.0002417042,0.0004536442,0.0004435026,0.0004762018,0.001766938,0.00004427405,0.00001757709],"category_scores_gemma":[0.0004533779,0.0000718982,0.00005354952,0.002532284,0.00002412914,0.001291102,0.0007720691,0.0005351924,0.000006634637],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007441348,"about_ca_system_score_gemma":0.0002154679,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004798447,"about_ca_topic_score_gemma":0.001384923,"domain_scores_codex":[0.9958192,0.001361728,0.0005533524,0.0002536632,0.001757371,0.0002546525],"domain_scores_gemma":[0.9947786,0.001516153,0.0003444775,0.001335765,0.001878702,0.0001462686],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.01240347,0.04356807,0.06847862,0.008805841,0.02489898,0.002223871,0.2208474,0.008055127,0.01012243,0.01001181,0.06706696,0.5235174],"study_design_scores_gemma":[0.005811397,0.01040898,0.7091477,0.001843465,0.0007384034,0.0002104434,0.06291822,0.1348061,0.002881023,0.002980402,0.06749842,0.0007554129],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9897612,0.0004642015,0.000321641,0.007477742,0.0002353562,0.0002747552,0.0000178403,0.00001011618,0.00143709],"genre_scores_gemma":[0.9965751,0.0009803933,0.0004299595,0.001622157,0.0001203225,0.000007674013,0.00001451517,0.000008558926,0.0002413663],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6406691,"threshold_uncertainty_score":0.4592025,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2098613980","doi":"10.1177/1094670511412577","title":"Relational Damage and Relationship Repair","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Service (business); Business; Attribution; Service provider; Marketing; Service recovery; Customer relationship management; Psychology; Social psychology; Service quality","retraction":null,"screen_n_in":null,"score":{"opus":0.3222784836728813,"gpt":0.3597242500031161,"spread":0.03744576633023483,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004615649,0.00008183916,0.0001464991,0.000589058,0.0002937287,0.00009984332,0.0002522514,0.00008558893,0.0005825303],"category_scores_gemma":[0.0003318923,0.0000705239,0.00006445518,0.001017563,0.00005967371,0.001738532,0.0001955625,0.0006665783,0.0002795122],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003041957,"about_ca_system_score_gemma":0.00006840311,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009477523,"about_ca_topic_score_gemma":0.0004187258,"domain_scores_codex":[0.9984272,0.00007875465,0.0004092637,0.0001286447,0.0007156982,0.0002404409],"domain_scores_gemma":[0.9978576,0.0002735525,0.000229091,0.0001825781,0.001420248,0.00003694649],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004638104,0.0003216033,0.6482372,0.001006713,0.00009722903,0.0001244731,0.002409176,0.00002105579,0.0001850898,0.3346898,0.01119959,0.001244294],"study_design_scores_gemma":[0.000502308,0.00003098722,0.9249191,0.0001134343,0.00003113992,0.00002600278,0.002113298,0.001021759,0.000008595217,0.03333883,0.03778704,0.0001074927],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9551746,0.000241982,0.00003521392,0.008128922,0.0001410063,0.0001007974,7.825761e-7,0.00003189563,0.03614481],"genre_scores_gemma":[0.9952052,0.00001712532,0.001218954,0.002311312,0.0009114661,0.000002070095,0.000003121562,0.0000160116,0.0003147974],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.301351,"threshold_uncertainty_score":0.6378298,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2120688532","doi":"10.1177/1094670503262955","title":"Exploring How Intangibility Affects Perceived Risk","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Behavior in Brand Consumption and Identification","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université du Québec à Montréal; Wilfrid Laurier University; Concordia University","funders":"","keywords":"Risk perception; Generality; Product (mathematics); Business; Marketing; Perception; Psychology; Mathematics","retraction":null,"screen_n_in":null,"score":{"opus":0.3257421158088051,"gpt":0.3588714224450175,"spread":0.03312930663621239,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002618548,0.00009512759,0.0001619714,0.0006194401,0.0003128631,0.0005777734,0.0003910356,0.00004405116,0.000164178],"category_scores_gemma":[0.0003550857,0.00008202364,0.0001008013,0.0009405868,0.00004931798,0.002604298,0.0001295989,0.0005951693,0.000332565],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001378138,"about_ca_system_score_gemma":0.00007675638,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007788514,"about_ca_topic_score_gemma":0.0005320406,"domain_scores_codex":[0.9984541,0.00006087443,0.0002428089,0.0001671898,0.000803603,0.0002714081],"domain_scores_gemma":[0.9978014,0.00008346491,0.0002551724,0.0002568078,0.001567325,0.00003589064],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0008735106,0.001429241,0.2096983,0.001545575,0.000216421,0.0002053752,0.002453573,0.0003041375,0.1484664,0.003593078,0.002337806,0.6288766],"study_design_scores_gemma":[0.001085239,0.00001187349,0.9873469,0.0001719717,0.00005259599,0.00001354587,0.002321697,0.0000623629,0.0004993781,0.001768275,0.00654765,0.0001184886],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9907567,0.000113103,0.00004189706,0.008224595,0.0004050152,0.0001551901,8.004234e-7,0.00002406675,0.0002786391],"genre_scores_gemma":[0.9987475,0.0002637796,0.0001005085,0.0001500159,0.0006610014,0.00001135303,0.000002213498,0.00001442374,0.00004920642],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7776486,"threshold_uncertainty_score":0.5571482,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2058708002","doi":"10.1177/1094670514537557","title":"Service Quality and Price Perceptions by Internet Retail Customers","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Marketing; Service quality; Order (exchange); Quality (philosophy); Perception; Service (business); Procurement; The Internet; Advertising; Psychology; Computer science; World Wide Web","retraction":null,"screen_n_in":null,"score":{"opus":0.115791978534311,"gpt":0.3722371683816726,"spread":0.2564451898473616,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0090346,0.0001989458,0.0004127947,0.0005710304,0.0003073038,0.0005575028,0.0008178384,0.0001545675,0.0008487635],"category_scores_gemma":[0.000340756,0.0001729259,0.00009241899,0.001757441,0.0000876519,0.001724837,0.0004897748,0.00105269,0.0006470014],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008821124,"about_ca_system_score_gemma":0.00006699176,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008352248,"about_ca_topic_score_gemma":0.002292545,"domain_scores_codex":[0.9967911,0.0003003918,0.000773722,0.0002968725,0.001280887,0.0005569948],"domain_scores_gemma":[0.9958501,0.0004159506,0.000484467,0.0003616607,0.002780184,0.0001075901],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.004003326,0.004152104,0.2731798,0.03058262,0.001339255,0.0000958752,0.01968523,0.0005507825,0.06627961,0.07546987,0.3967565,0.127905],"study_design_scores_gemma":[0.002463883,0.0001267564,0.1582357,0.0004965279,0.0001180984,0.00005643894,0.01614285,0.009525576,0.0001027181,0.00337669,0.8087074,0.000647358],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9381915,0.0002555998,0.0001586165,0.04796352,0.0002017148,0.0001631442,0.000003951988,0.00003660726,0.01302529],"genre_scores_gemma":[0.9800112,0.00008627872,0.0001185747,0.01799115,0.001219611,0.000005657293,0.00001476217,0.000035424,0.0005173248],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4119509,"threshold_uncertainty_score":0.9982512,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2159116209","doi":"10.1177/1094670507301065","title":"Doing a Double Take","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Benchmarking; Variance (accounting); Facet (psychology); Service quality; Service (business); Quality (philosophy); Computer science; Test (biology); Econometrics; Marketing; Accounting; Business; Psychology; Statistics; Economics; Social psychology; Mathematics","retraction":null,"screen_n_in":null,"score":{"opus":0.1252255810985402,"gpt":0.3889784498925586,"spread":0.2637528687940185,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.01200077,0.0001153496,0.0002366044,0.0009734111,0.0002996511,0.0003900285,0.0006932744,0.00009643897,0.0005444522],"category_scores_gemma":[0.00006862846,0.00009647052,0.0001054661,0.002221944,0.00003942374,0.001536708,0.0002647789,0.0008572682,0.0007818023],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007766667,"about_ca_system_score_gemma":0.00009338275,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002462562,"about_ca_topic_score_gemma":0.003259711,"domain_scores_codex":[0.9972311,0.00002809294,0.0005992977,0.0001485435,0.001370327,0.0006226773],"domain_scores_gemma":[0.9967379,0.0002175423,0.0003257078,0.0002419791,0.002421319,0.00005552996],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.01804302,0.004847364,0.1137019,0.01674817,0.001206642,0.005042023,0.01094579,0.001308769,0.07504299,0.281287,0.1264643,0.345362],"study_design_scores_gemma":[0.002421289,0.00005197997,0.02275576,0.000320757,0.00003919521,0.00007280629,0.007616166,0.0002799401,0.0007034354,0.00336779,0.9621232,0.0002476376],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8977292,0.0003870023,0.000355748,0.01462809,0.0004903104,0.0001649249,3.970563e-7,0.00003240567,0.08621195],"genre_scores_gemma":[0.9893208,0.00002075289,0.0006509057,0.005249179,0.004411022,0.000001338141,0.000002179451,0.00002823472,0.0003156593],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.835659,"threshold_uncertainty_score":0.9999962,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3088432870","doi":"10.1177/1094670520960231","title":"Employee Reactions to Preservice Tips and Compliments","year":2020,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Psychology of Social Influence","field":"Social Sciences","cited_by":17,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false},"ca_institutions":"Acadia University; University of British Columbia; University of Manitoba","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Marketing; Service (business); Incentive; Business; Context (archaeology); Service guarantee; Perception; Service delivery framework; Service design; Public relations; Psychology; Economics","retraction":null,"screen_n_in":null,"score":{"opus":0.3872049883595732,"gpt":0.5349792563390405,"spread":0.1477742679794674,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002792533,0.00006717556,0.0001749092,0.0001594137,0.0006610439,0.0001234462,0.0007350997,0.00009834437,0.0001667433],"category_scores_gemma":[0.0007426773,0.00006645986,0.00003454511,0.001270354,0.0001939298,0.0004645571,0.0001947764,0.0006803753,0.0002477393],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001058061,"about_ca_system_score_gemma":0.0002745913,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002732732,"about_ca_topic_score_gemma":0.0008411462,"domain_scores_codex":[0.9974795,0.0005506012,0.0003047486,0.0001624362,0.001092851,0.0004098851],"domain_scores_gemma":[0.9971504,0.0004424058,0.0001107916,0.0001167453,0.001442225,0.0007374448],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001545587,0.0005203035,0.1829205,0.0004789605,0.0005327965,0.0003426538,0.513457,0.000138201,0.08715408,0.01207149,0.1884535,0.01238497],"study_design_scores_gemma":[0.001085274,0.0007968334,0.240584,0.0002652922,0.00002856853,0.00004032331,0.05717997,0.00003118837,0.0003899634,0.007974418,0.6913415,0.0002826445],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7389445,0.0001957448,0.00002769847,0.2465428,0.0001209015,0.000191954,0.000002969753,0.00001577815,0.01395764],"genre_scores_gemma":[0.9869736,0.0002751546,0.00119841,0.01044843,0.0008155826,0.000005361197,2.790688e-7,0.00001374012,0.0002694258],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5028881,"threshold_uncertainty_score":0.5084282,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2077534367","doi":"10.1177/1094670504268421","title":"Managing Relational Exchanges","year":2004,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Athabasca University","funders":"","keywords":"Opportunism; Distrust; Relationship marketing; Component (thermodynamics); Business; Marketing; Relational model; Relational capital; Control (management); Computer science; Relational database; Knowledge management; Marketing management; Economics; Psychology; Artificial intelligence","retraction":null,"screen_n_in":null,"score":{"opus":0.1516749028439372,"gpt":0.3636295117592794,"spread":0.2119546089153422,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003492818,0.00009573973,0.0001741844,0.0007970116,0.0002791342,0.0002357521,0.0004631137,0.00006883901,0.0004210078],"category_scores_gemma":[0.000107146,0.0000828142,0.00007831606,0.001449116,0.00003761197,0.00162014,0.0002201126,0.0006363154,0.0007737527],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001059722,"about_ca_system_score_gemma":0.0001050734,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001334977,"about_ca_topic_score_gemma":0.0007826856,"domain_scores_codex":[0.9979019,0.00003415947,0.0003770358,0.0001303425,0.001199842,0.0003567619],"domain_scores_gemma":[0.9978057,0.00010886,0.0002390995,0.00017351,0.001640314,0.00003251526],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.001518406,0.001841696,0.02386073,0.006901425,0.0005541448,0.001180366,0.005789643,0.01908363,0.006965959,0.8555106,0.02309576,0.05369763],"study_design_scores_gemma":[0.004719296,0.0001272632,0.1005714,0.001305783,0.0001023272,0.0001685254,0.01242179,0.001783499,0.0003092389,0.4529443,0.4249403,0.0006061804],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7718328,0.0008569905,0.0004455363,0.1905678,0.0005206638,0.0001768787,0.000001121717,0.00004085914,0.0355574],"genre_scores_gemma":[0.987798,0.0000898445,0.0006371259,0.007313201,0.003907994,0.000003344707,0.000005294972,0.00002696777,0.0002181864],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4025663,"threshold_uncertainty_score":0.9945284,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4283778926","doi":"10.1177/10946705221111347","title":"Service Provider to the Rescue: How Firm Recovery of Do-It-Yourself Service Failure Turns Consumers from Competitors to Satisfied Customers","year":2022,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University","funders":"","keywords":"Mindset; Competitor analysis; Marketing; Service (business); Moderation; Business; Consumption (sociology); Service provider; Service recovery; Public relations; Psychology; Service quality; Social psychology; Sociology; Computer science; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.06544276997051614,"gpt":0.3210078474558015,"spread":0.2555650774852854,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.006698047,0.0004007407,0.0007730625,0.001337325,0.0008986024,0.0007812816,0.003058787,0.0001580446,0.001990924],"category_scores_gemma":[0.0003813474,0.0003263173,0.0002412406,0.007804043,0.00005657165,0.001431199,0.002139663,0.002048167,0.0004973549],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003411605,"about_ca_system_score_gemma":0.0005551998,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.04670456,"about_ca_topic_score_gemma":0.09656205,"domain_scores_codex":[0.9931638,0.0006368348,0.001077277,0.0005807637,0.003548592,0.0009927915],"domain_scores_gemma":[0.9923741,0.0009493512,0.0007658373,0.001034815,0.004657385,0.000218544],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.01220945,0.002402221,0.0347422,0.01158876,0.003021223,0.0005258031,0.06808086,0.06577542,0.02444331,0.002349902,0.7553287,0.01953214],"study_design_scores_gemma":[0.001729206,0.000204794,0.01904058,0.0005607874,0.0002096716,0.00002998324,0.1572199,0.0009950736,0.0001480259,0.0004627687,0.8188387,0.0005605115],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6307944,0.0003012728,0.00001001606,0.3663164,0.0008611065,0.0007980785,0.00009306536,0.00002993089,0.0007957234],"genre_scores_gemma":[0.9309542,0.000040059,0.0004707739,0.06624902,0.001825687,0.00008001893,0.0000527092,0.00009698381,0.0002306081],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3001597,"threshold_uncertainty_score":0.9999189,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4402996914","doi":"10.1177/10946705241287833","title":"A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Mount Royal University","funders":"","keywords":"Transformative learning; Business; Service (business); Marketing; Process management; Knowledge management; Computer science; Sociology","retraction":null,"screen_n_in":null,"score":{"opus":0.1042354033503114,"gpt":0.374577755347395,"spread":0.2703423519970836,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004390959,0.0001252474,0.0003040033,0.001601389,0.00007615178,0.0004249128,0.0004308769,0.0001246042,0.00006099953],"category_scores_gemma":[0.0001381772,0.00009716642,0.00004257286,0.005016515,0.00003256676,0.002529648,0.0001318758,0.0008716634,0.00004300638],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005614584,"about_ca_system_score_gemma":0.0001280815,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003364631,"about_ca_topic_score_gemma":0.0005849293,"domain_scores_codex":[0.997834,0.0000530736,0.0007118583,0.0001579043,0.0009118035,0.0003313725],"domain_scores_gemma":[0.9970345,0.0003257995,0.0001956216,0.0001722233,0.00224906,0.00002278065],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.004084256,0.00103132,0.06451391,0.1642613,0.001412553,0.0007650714,0.05564343,0.004448611,0.02320746,0.5752068,0.01399591,0.09142936],"study_design_scores_gemma":[0.004684542,0.0006011698,0.100848,0.03290033,0.0002908809,0.0002955599,0.09064692,0.2019373,0.003061062,0.3833152,0.1801074,0.001311716],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9388537,0.003918845,0.0002073337,0.05363021,0.0003771687,0.0004075818,0.000007015462,0.00001931859,0.002578802],"genre_scores_gemma":[0.9968213,0.0002417711,0.0001303256,0.001603258,0.001136413,0.000009441196,0.000007684625,0.00002499423,0.00002476249],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1974887,"threshold_uncertainty_score":0.5086338,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2120091927","doi":"10.1177/1094670511424923","title":"A Complementary Resource Bundle as an Antecedent of E-Channel Success in Small Retail Service Providers","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University; Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Antecedent (behavioral psychology); Marketing; Complementarity (molecular biology); Structural equation modeling; Service quality; Service provider; Service (business); Channel (broadcasting); Survey data collection; Industrial organization; Computer science; Psychology; Telecommunications","retraction":null,"screen_n_in":null,"score":{"opus":0.2588011284987312,"gpt":0.3592116503158039,"spread":0.1004105218170727,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003682372,0.0002153942,0.000493741,0.001277727,0.0001965743,0.0001618685,0.001259707,0.00008140213,0.0005385329],"category_scores_gemma":[0.0001178419,0.0001928682,0.00009710891,0.001981865,0.00009888972,0.001433549,0.0009031391,0.0007462378,0.00007164954],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001191852,"about_ca_system_score_gemma":0.0001415337,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.0714745,"about_ca_topic_score_gemma":0.101634,"domain_scores_codex":[0.9969517,0.0001520042,0.0009289379,0.0002955189,0.001049245,0.0006225652],"domain_scores_gemma":[0.9962995,0.000122031,0.0005930018,0.0004143155,0.002507933,0.00006321508],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002217612,0.002440901,0.9688108,0.002806998,0.0002538493,0.0004467245,0.007309338,0.00001404757,0.002764855,0.0009906947,0.0004918088,0.01145238],"study_design_scores_gemma":[0.007008096,0.001000763,0.8659577,0.002541106,0.0003802734,0.0001433524,0.09669128,0.001817969,0.001586298,0.004879558,0.01701311,0.0009805238],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9886169,0.0003296436,0.000005740255,0.005441544,0.00009455549,0.0004303968,0.000003233361,0.00001710822,0.005060879],"genre_scores_gemma":[0.9987797,0.00004689539,0.0001973021,0.0006933094,0.0001504114,0.00001415211,0.000006991937,0.00004214688,0.0000690833],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1028531,"threshold_uncertainty_score":0.9347087,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2906043518","doi":"10.1177/1094670518819853","title":"Offensive and Defensive Marketing in Spatial Competition","year":2018,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Market Behavior and Pricing","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Athabasca University; Group for Research in Decision Analysis","funders":"Agencia Estatal de Investigación; Junta de Castilla y León; Universidad de Valladolid","keywords":"Offensive; Marketing; Business; Service provider; Competition (biology); Service (business); Services marketing; Economics","retraction":null,"screen_n_in":null,"score":{"opus":0.06369350537811297,"gpt":0.3305157877446419,"spread":0.2668222823665289,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003889331,0.00007803812,0.0001676992,0.0006835278,0.0001617628,0.0001966265,0.000161558,0.00004896746,0.0003155812],"category_scores_gemma":[0.0005253484,0.00006971165,0.00002841166,0.0006599312,0.00008016515,0.0004720381,0.0002271089,0.0004220346,0.000054755],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003543589,"about_ca_system_score_gemma":0.00004684334,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003106497,"about_ca_topic_score_gemma":0.004092038,"domain_scores_codex":[0.9987225,0.0001110982,0.0003000202,0.0001205559,0.000475422,0.0002704182],"domain_scores_gemma":[0.9969853,0.0003836282,0.0001738545,0.00009149349,0.002344696,0.00002106792],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00264301,0.0002057172,0.783466,0.001173443,0.00004710639,0.000509683,0.001172127,0.000006144773,0.02241978,0.001213211,0.002889806,0.1842539],"study_design_scores_gemma":[0.001035208,0.00004922765,0.9831256,0.0005925737,0.00002696469,0.00005943382,0.002478429,0.00117997,0.0001453134,0.001077886,0.01009785,0.000131546],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.988312,0.0001352899,0.0000187026,0.003479961,0.0001845502,0.000102983,3.665212e-7,0.000005429597,0.007760736],"genre_scores_gemma":[0.9977932,0.00004182652,0.00009612031,0.0008283667,0.001202736,0.000001106351,0.000001044032,0.00001150291,0.00002411268],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1996595,"threshold_uncertainty_score":0.4696115,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4396646349","doi":"10.1177/10946705241248238","title":"Dying to Understand How Electronic Word of Mouth Legitimates Sustainable Innovations in Stigmatized Markets","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Sheridan College; University of Guelph; University of Waterloo","funders":"","keywords":"Marketing; Government (linguistics); Normative; Business; Consumption (sociology); Service (business); Public relations; Economics; Sociology; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.05741859061399552,"gpt":0.330536581734292,"spread":0.2731179911202964,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004799343,0.00008438822,0.0001976676,0.00215292,0.0001185655,0.0005604604,0.0002618461,0.00004729166,0.0002171425],"category_scores_gemma":[0.0002076852,0.00007675045,0.00003034746,0.003472636,0.00002272378,0.001160014,0.0001490465,0.0004446211,0.00003521835],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005728077,"about_ca_system_score_gemma":0.0005667354,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001434148,"about_ca_topic_score_gemma":0.0001008071,"domain_scores_codex":[0.9985107,0.00002770459,0.0004600065,0.0001167778,0.0004419462,0.0004428251],"domain_scores_gemma":[0.9978626,0.0001409145,0.0001440589,0.0000904744,0.001747426,0.0000145424],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","study_design_scores_codex":[0.0006434766,0.0003138242,0.004300744,0.008299001,0.000421187,0.0002533407,0.01118981,0.0008274575,0.007249226,0.8859864,0.05774738,0.02276811],"study_design_scores_gemma":[0.005919952,0.0001020863,0.07000735,0.004261394,0.00006771786,0.00004711526,0.4147981,0.01983254,0.001649415,0.2290979,0.253099,0.001117361],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9484388,0.0001667409,0.0003301388,0.04443653,0.0001263574,0.000275985,5.500458e-7,0.00001403451,0.006210846],"genre_scores_gemma":[0.997421,0.00002509513,0.0002752709,0.000666992,0.0001799819,0.000005916187,0.000003783794,0.00001726526,0.001404747],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6568885,"threshold_uncertainty_score":0.5404533,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4407140610","doi":"10.1177/10946705241307678","title":"Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Sentiment Analysis and Opinion Mining","field":"Computer Science","cited_by":5,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"York University","funders":"","keywords":"Service recovery; Service (business); Computer science; Natural language processing; Psychology; Linguistics; Business; Service quality; Marketing","retraction":null,"screen_n_in":null,"score":{"opus":0.1095027075273846,"gpt":0.3834387842433052,"spread":0.2739360767159206,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002438446,0.00008170047,0.0002729992,0.001850036,0.00013905,0.000299353,0.0004164838,0.00006187701,0.00002873178],"category_scores_gemma":[0.00002824077,0.00007151945,0.00006974638,0.004597688,0.00001531435,0.0009328888,0.0002688657,0.0003723399,0.000001301785],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006600118,"about_ca_system_score_gemma":0.0001569254,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003231144,"about_ca_topic_score_gemma":0.001211457,"domain_scores_codex":[0.9983745,0.0002273133,0.0003564935,0.0002111413,0.0005726849,0.0002578855],"domain_scores_gemma":[0.9988312,0.0003099978,0.0001135358,0.0001849726,0.0004664295,0.00009387879],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0009690868,0.003628595,0.3152225,0.003210493,0.01490998,0.002108163,0.0811725,0.1583162,0.08036835,0.2136996,0.00527814,0.1211164],"study_design_scores_gemma":[0.0006980021,0.00003670785,0.01909524,0.0002035512,0.00008717348,0.00002719732,0.003400468,0.9698378,0.0002023211,0.006146691,0.0001661216,0.00009877078],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9249857,0.001634406,0.06355002,0.00932221,0.00004213849,0.0000602208,0.000004089218,0.000004872583,0.0003963185],"genre_scores_gemma":[0.9790432,0.0002183705,0.01974878,0.0008486509,0.00006448961,0.000001135679,0.000003130154,0.000004540863,0.00006768361],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8115216,"threshold_uncertainty_score":0.2916479,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2988982718","doi":"10.1177/1094670519885442","title":"Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance","year":2019,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Business; Turnover; Service (business); Test (biology); Marketing; Economics","retraction":null,"screen_n_in":null,"score":{"opus":0.06936859391248563,"gpt":0.3347082976560018,"spread":0.2653397037435162,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003289451,0.0002536313,0.0004118025,0.0007137459,0.0004367351,0.0008828839,0.0005889553,0.0001226978,0.0002276772],"category_scores_gemma":[0.00004939743,0.0002064183,0.00005816827,0.001004371,0.00003632506,0.00216267,0.0006991132,0.0006784041,0.0004718187],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008253806,"about_ca_system_score_gemma":0.00006522331,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001196908,"about_ca_topic_score_gemma":0.001956579,"domain_scores_codex":[0.9969797,0.00006700955,0.0004671922,0.0003723751,0.001437752,0.0006760164],"domain_scores_gemma":[0.9975963,0.0001568933,0.0003416043,0.0003304908,0.001467496,0.0001071733],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001687928,0.0003321473,0.9469606,0.01284043,0.0002568921,0.00004797937,0.009892862,0.0009763166,0.008468543,0.001828616,0.003379022,0.01332869],"study_design_scores_gemma":[0.001756873,0.0003782258,0.884086,0.00225694,0.0000863559,0.00001085548,0.01292146,0.006526725,0.000346599,0.0005801973,0.09047487,0.000574933],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9408945,0.0004921322,0.000001383442,0.05680587,0.0001933512,0.000336816,0.000007584632,0.00001631791,0.001252029],"genre_scores_gemma":[0.9835232,0.0002730295,0.0001048887,0.01506369,0.000847101,0.000005515023,0.000005257441,0.00003017775,0.0001470867],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.08709584,"threshold_uncertainty_score":0.8513669,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4386169029","doi":"10.1177/10946705231194075","title":"Commentary: Using Language to Improve Health","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Health Literacy and Information Accessibility","field":"Health Professions","cited_by":4,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"York University","funders":"","keywords":"Persuasion; Health communication; Service (business); Cover (algebra); Quality (philosophy); Psychology; Healthcare service; Domain (mathematical analysis); Work (physics); Public relations; Health care; Computer science; Knowledge management; Business; Marketing; Social psychology; Communication; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.2668060949758908,"gpt":0.6292341156115613,"spread":0.3624280206356705,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.02246067,0.00007716021,0.0002635072,0.0007018365,0.0009975024,0.0000304968,0.000418174,0.0000698182,0.0004172949],"category_scores_gemma":[0.0006401975,0.00005958134,0.0000435714,0.002009273,0.00001661869,0.000703424,0.0003121908,0.001560683,0.000908263],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006893823,"about_ca_system_score_gemma":0.00166699,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00250838,"about_ca_topic_score_gemma":0.0002564972,"domain_scores_codex":[0.9950246,0.001541654,0.00155793,0.0001138704,0.0009264099,0.0008355298],"domain_scores_gemma":[0.9960336,0.0007671418,0.0005022304,0.0003139776,0.001589382,0.0007936786],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001407969,0.0002768523,0.06898209,0.01137929,0.00007235508,0.00007146566,0.1977226,0.0004850801,0.00475279,0.0005386386,0.6160964,0.09821446],"study_design_scores_gemma":[0.002771495,0.000838751,0.1051974,0.003364659,0.000008110547,0.000009963405,0.1012626,0.02614917,0.0002247393,0.001381331,0.7585025,0.0002892517],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8004127,0.0001262652,0.0003450751,0.1972892,0.0006203277,0.0006818078,0.00003352073,0.00002875007,0.0004624409],"genre_scores_gemma":[0.5680497,0.0003336818,0.008265202,0.4192811,0.003151221,0.00005509912,0.00004819391,0.00006102687,0.0007547783],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.232363,"threshold_uncertainty_score":0.9998696,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3175686559","doi":"10.1177/10946705211022841","title":"Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels","year":2021,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Athabasca University","funders":"Consejería de Educación, Junta de Castilla y León","keywords":"Business; Outsourcing; Delegate; Service provider; Marketing; Context (archaeology); Service (business); Product (mathematics); Warranty; Business service provider; Control (management); Industrial organization; Computer science; Service design","retraction":null,"screen_n_in":null,"score":{"opus":0.07549568422311179,"gpt":0.3341141226070866,"spread":0.2586184383839748,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002112915,0.0001250353,0.0003319836,0.0003200358,0.0001956933,0.0003074353,0.0001980942,0.00004791667,0.000005634882],"category_scores_gemma":[0.0001322792,0.00009625891,0.00003185374,0.001518196,0.0000276561,0.0007989511,0.0002669041,0.0003003709,0.000004668885],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001061902,"about_ca_system_score_gemma":0.0001250115,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000527561,"about_ca_topic_score_gemma":0.01046895,"domain_scores_codex":[0.9983543,0.00004005212,0.0004122131,0.0002218082,0.0006017108,0.0003698797],"domain_scores_gemma":[0.9956696,0.0001107767,0.0002383689,0.0001491706,0.003808492,0.00002360023],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.004131853,0.002594553,0.7319252,0.09106965,0.0008899487,0.002531662,0.00264855,0.0007389516,0.09207585,0.00435889,0.0006184445,0.06641642],"study_design_scores_gemma":[0.025296,0.001097895,0.5953571,0.03784547,0.001485749,0.001658863,0.1528909,0.07660498,0.02108462,0.0007322673,0.08362559,0.002320535],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9861346,0.003638897,0.0001636908,0.009548187,0.0001160082,0.0003384987,0.00001152268,0.00001367433,0.00003491861],"genre_scores_gemma":[0.9988465,0.0001276082,0.000288233,0.00007972229,0.0005193586,0.00001808919,0.00004126603,0.00002059952,0.00005860045],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1502424,"threshold_uncertainty_score":0.5841918,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4385783608","doi":"10.1177/10946705231194610","title":"In Reply: Where Reshaping Communications in Healthcare Service Begins","year":2023,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Patient-Provider Communication in Healthcare","field":"Health Professions","cited_by":2,"is_retracted":false,"has_abstract":false,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Alberta","funders":"","keywords":"Business; Health care; Healthcare service; Service (business); Marketing; Public relations; Economics; Political science","retraction":null,"screen_n_in":null,"score":{"opus":0.6670335505048778,"gpt":0.5993544594666422,"spread":0.06767909103823555,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["research_integrity","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.009327649,0.0001760252,0.0005404235,0.002388313,0.001115775,0.00003083904,0.003066363,0.0003322724,0.0001218455],"category_scores_gemma":[0.001589235,0.0001761344,0.00006712889,0.009139522,0.00009298472,0.0007313297,0.002003714,0.006957917,0.0008133351],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001752749,"about_ca_system_score_gemma":0.003253913,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.04960807,"about_ca_topic_score_gemma":0.1928522,"domain_scores_codex":[0.9866006,0.00815049,0.002269564,0.0003036446,0.001386761,0.001288879],"domain_scores_gemma":[0.9858444,0.005457879,0.0007645462,0.002513388,0.00500691,0.0004128355],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.0009400747,0.0006585015,0.6887366,0.0129652,0.00007080274,0.0002698466,0.2059671,0.00047748,0.001338919,0.01035563,0.07506472,0.003155174],"study_design_scores_gemma":[0.005790468,0.0004605882,0.3024582,0.01784329,0.00001216149,0.00004593861,0.3373718,0.01117224,0.00003298026,0.02282555,0.301443,0.000543826],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.2297965,0.008477427,0.000001098792,0.7587282,0.0003825387,0.001163789,0.00002249414,0.00005330002,0.00137466],"genre_scores_gemma":[0.9474541,0.01139087,0.001741903,0.03795251,0.0003934873,0.0004363105,0.00004851572,0.0001064047,0.0004759177],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.7207757,"threshold_uncertainty_score":0.9999647,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4399986001","doi":"10.1177/10946705241264008","title":"Steady Hand at the Wheel: How Perceived Movement Influences Consumer Responses to Brand Failures","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Behavior in Brand Consumption and Identification","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Winnipeg","funders":"","keywords":"Advertising; Marketing; Business; Psychology; Consumer behaviour; Perception; Movement (music); Aesthetics","retraction":null,"screen_n_in":null,"score":{"opus":0.1105061650567473,"gpt":0.3693366369862092,"spread":0.2588304719294619,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.002790661,0.0001347687,0.0001755178,0.0007732264,0.0006452539,0.003214797,0.0005528391,0.00005777662,0.001031635],"category_scores_gemma":[0.000255461,0.00008647734,0.0000988051,0.001040113,0.0001476093,0.001124127,0.0002830068,0.0004344862,0.0009700425],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001009753,"about_ca_system_score_gemma":0.0001312877,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007201686,"about_ca_topic_score_gemma":0.00209541,"domain_scores_codex":[0.9977744,0.000127498,0.0003721864,0.0002284605,0.0011786,0.0003188345],"domain_scores_gemma":[0.9976084,0.0003869197,0.0001258688,0.0002799153,0.001550562,0.00004832952],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"not_applicable","study_design_scores_codex":[0.002039908,0.000266109,0.06626685,0.001381316,0.0004159312,0.0002090251,0.003967473,0.00005124389,0.5403478,0.001449212,0.2061403,0.1774648],"study_design_scores_gemma":[0.000482455,0.00001805908,0.4555668,0.0003910446,0.00009565493,0.00001953721,0.003370998,0.0001605304,0.0007779963,0.000379636,0.5385843,0.0001529832],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.917905,0.002065607,0.000008359324,0.07906908,0.0003811353,0.0003047878,0.000004389611,0.00002210747,0.0002394852],"genre_scores_gemma":[0.9915525,0.0002106099,0.00001641646,0.001974828,0.000473908,0.00002692294,0.000003703027,0.00002057663,0.005720584],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5395698,"threshold_uncertainty_score":0.9998816,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4409110349","doi":"10.1177/10946705251329518","title":"How Do Institutional Forces Promote Social Actions in Life-Threatening Events?","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Cultural Differences and Values","field":"Psychology","cited_by":1,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Carleton University","funders":"Natural Science Foundation of Shandong Province; Research Grants Council, University Grants Committee; National Natural Science Foundation of China","keywords":"Business; Public relations; Marketing; Institutional theory; Industrial organization; Economics; Political science; Management","retraction":null,"screen_n_in":null,"score":{"opus":0.3105748729757054,"gpt":0.5092194028341142,"spread":0.1986445298584087,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009671501,0.00007969104,0.0001901639,0.0004389378,0.0003213171,0.0001318754,0.0003352659,0.000114402,0.0002768206],"category_scores_gemma":[0.000111841,0.00005813211,0.00008612168,0.0009141374,0.00005558566,0.0003065757,0.00008748227,0.0007850177,0.00002422996],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001334189,"about_ca_system_score_gemma":0.0002564235,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003697506,"about_ca_topic_score_gemma":0.0003732727,"domain_scores_codex":[0.9985548,0.0002472582,0.0002709322,0.000132699,0.0004782089,0.0003160828],"domain_scores_gemma":[0.9989903,0.0001113737,0.0001010326,0.00008161359,0.0006346012,0.00008110208],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.003874512,0.003021372,0.2920782,0.001088991,0.002112781,0.0005198301,0.05506141,0.0001999576,0.0286497,0.3516816,0.03195604,0.2297556],"study_design_scores_gemma":[0.001929326,0.0002349868,0.9377193,0.0005131165,0.0000280787,0.0000652245,0.01993833,0.0001306467,0.0001536356,0.01812181,0.02102739,0.0001380853],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.956977,0.000676611,0.00004406472,0.03670964,0.0003675353,0.0001257458,0.000003975449,0.000005731519,0.005089718],"genre_scores_gemma":[0.9961782,0.00007995645,0.00008276889,0.0001574369,0.0003938276,0.0000106458,0.000002043784,0.00000453169,0.003090627],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6456412,"threshold_uncertainty_score":0.3410555,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4413142985","doi":"10.1177/10946705251354968","title":"Peak Event Self-Scheduling: Implications for Service Demand Management","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Self-service; Process management; Service (business); Service management; Scheduling (production processes); Demand management; Operations management; Computer science; Marketing; Supply chain management; Supply chain; Economics","retraction":null,"screen_n_in":null,"score":{"opus":0.09610476673011713,"gpt":0.4034653852904312,"spread":0.3073606185603141,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002592958,0.0001586264,0.0002896063,0.0009701254,0.0005537428,0.0003361598,0.0008247109,0.00006348582,0.00003360902],"category_scores_gemma":[0.00008974955,0.0001409424,0.0001379088,0.002147677,0.00002414688,0.0005706949,0.0006961983,0.0003643913,0.00008493877],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001536038,"about_ca_system_score_gemma":0.0001119482,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001797371,"about_ca_topic_score_gemma":0.000674908,"domain_scores_codex":[0.998139,0.00003387072,0.0005836108,0.0002385935,0.0005304188,0.0004745455],"domain_scores_gemma":[0.9951678,0.0002185864,0.0002754287,0.0003602794,0.00394747,0.00003043295],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0009979442,0.002910806,0.5500253,0.02026671,0.003591534,0.00008032886,0.0009671295,0.0004668809,0.008250396,0.2214425,0.02700913,0.1639913],"study_design_scores_gemma":[0.002823225,0.00004145327,0.5864266,0.0007472981,0.0008692164,0.00001302535,0.003859437,0.001756311,0.00005561723,0.01668492,0.3863833,0.0003396806],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7309651,0.002937273,0.003065378,0.2330646,0.0007890701,0.002255535,0.000008337831,0.0001224873,0.02679223],"genre_scores_gemma":[0.9904322,0.0004564186,0.004064057,0.003259548,0.0006155056,0.0002332553,0.00001077885,0.00005243015,0.0008757781],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3593742,"threshold_uncertainty_score":0.5747463,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null}]}