{"meta":{"page":1,"per_page":50,"max_per_page":100,"total":24,"total_is_capped":false,"direct_labels_cover":0,"predictions_cover":24,"direct_label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline (scores rank; they never assert a category)","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12","author_layer_release":"2026-06-26"},"query_hash":"553c32329754","filters":{"venue":"Journal of service management"}},"results":[{"id":"W3199205423","doi":"10.1108/josm-10-2020-0378","title":"Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness","year":2021,"lang":"en","type":"article","venue":"Journal of service management","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":400,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":true,"ca_venue":false,"about_ca":false},"ca_institutions":"","funders":"York University","keywords":"Marketing; Financial services; Originality; FinTech; Investment (military); Service (business); Business; Value (mathematics); Feeling; Knowledge management; Finance; Psychology; Computer science; Creativity","authors":[{"name":"Carlos Flavián","is_ca":false},{"name":"Alfredo Pérez-Rueda","is_ca":false},{"name":"Daniel Belanche","is_ca":false},{"name":"Luis V. Casaló","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07955770673037213,"gpt":0.3955054839773109,"spread":0.3159477772469388,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002967929,0.000254395,0.0003000585,0.0007876573,0.0005724423,0.002283347,0.0004627572,0.0009782545,0.005499342],"category_scores_gemma":[0.01875798,0.0002748477,0.001082207,0.0007703457,0.001011466,0.001140538,0.0009908811,0.001883598,0.0005603803],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006681602,"about_ca_system_score_gemma":0.001141347,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006253877,"about_ca_topic_score_gemma":0.005007552,"domain_scores_codex":[0.9976688,0.001014419,0.0002054057,0.0002135783,0.0005535876,0.0003442017],"domain_scores_gemma":[0.9605676,0.02465484,0.007895304,0.001144207,0.002275877,0.003462194],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002083442,0.0008216189,0.9868911,0.00003671316,0.00009957093,0.00009018866,0.003895992,0.0001536462,0.0002993138,0.0002670811,0.0001972759,0.007039233],"study_design_scores_gemma":[0.000008470332,0.0003593397,0.9911711,0.00003514507,0.00005072094,0.00006595271,0.006711563,0.0009175483,0.0001727817,0.0001532179,0.0003391018,0.00001513775],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9988264,0.00003941844,0.00006778535,0.0001138584,0.000003572638,0.0000117728,0.00002213989,0.000003139188,0.0009118021],"genre_scores_gemma":[0.9995302,0.00003605882,0.0000909175,0.00004418723,0.000003361595,0.00001377509,0.00004023865,0.000002530293,0.0002388126],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006253877,"threshold_uncertainty_score":0.01839709,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1521913951","doi":"10.1108/09564231011025100","title":"Customer sociability and the total service experience","year":2010,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":155,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université du Québec à Montréal; Concordia University","funders":"","keywords":"Psychology; Social psychology; Agreeableness; Personality; Extraversion and introversion; Big Five personality traits; Context (archaeology); Meaning (existential); Service (business); Marketing; Business","authors":[{"name":"R. James Ferguson","is_ca":true},{"name":"Michèle Paulin","is_ca":true},{"name":"Jasmin Bergeron","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.01485139297957097,"gpt":0.2468594750317389,"spread":0.2320080820521679,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007233729,0.0001494319,0.0002234718,0.0006439498,0.0004685064,0.001050588,0.0001692874,0.0002507219,0.003634145],"category_scores_gemma":[0.005992786,0.00007047348,0.0002421437,0.0005088487,0.0006464562,0.0004251623,0.001156849,0.0004679958,0.0001722108],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003658326,"about_ca_system_score_gemma":0.0002988617,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001617929,"about_ca_topic_score_gemma":0.002258032,"domain_scores_codex":[0.9990824,0.0003787347,0.00007510835,0.0000590402,0.0002522167,0.0001523401],"domain_scores_gemma":[0.9945543,0.001605085,0.001912837,0.0002010724,0.0003917732,0.001335031],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002079414,0.0002029732,0.967275,0.00004649576,0.00008841886,0.0003711446,0.004621075,0.0003004594,0.0005776947,0.0004132267,0.0003036754,0.02559191],"study_design_scores_gemma":[0.000006340464,0.0004284355,0.9891934,0.00001320696,0.00002548896,0.000761212,0.00797961,0.0004993722,0.0001141214,0.0003750013,0.0005856828,0.00001805367],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9985424,0.00006328553,0.00007382666,0.00005568154,0.000003257062,0.000003371665,0.00001413724,0.00000224009,0.001241795],"genre_scores_gemma":[0.9998228,0.00002187695,0.00002001731,0.00001106889,0.000003234316,0.000002008167,0.00001226917,6.355519e-7,0.0001060477],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003634145,"threshold_uncertainty_score":0.01215744,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2787607764","doi":"10.1108/josm-08-2017-0191","title":"Service operations: what’s next?","year":2018,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":99,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University; University of Victoria","funders":"","keywords":"Service (business); Service design; Conversation; Empirical research; Knowledge management; Computer science; Delphi method; Service system; Service delivery framework; Sociology; Business; Marketing","authors":[{"name":"Joy M. Field","is_ca":false},{"name":"Liana Victorino","is_ca":true},{"name":"Ryan W. Buell","is_ca":false},{"name":"Michael J. Dixon","is_ca":false},{"name":"Susan Meyer Goldstein","is_ca":false},{"name":"Larry J. Menor","is_ca":true},{"name":"Madeleine Pullman","is_ca":false},{"name":"Aleda V. Roth","is_ca":false},{"name":"Enrico Secchi","is_ca":false},{"name":"Jie J. Zhang","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03680207757240055,"gpt":0.2527719913980509,"spread":0.2159699138256503,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01165998,0.000932919,0.00111761,0.002315404,0.01146781,0.02598096,0.001888321,0.005465624,0.0116308],"category_scores_gemma":[0.02025247,0.0004217463,0.0008480945,0.004143207,0.01977663,0.02812026,0.00950313,0.01254211,0.002990489],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01384351,"about_ca_system_score_gemma":0.03471369,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01243424,"about_ca_topic_score_gemma":0.009997799,"domain_scores_codex":[0.984303,0.009011021,0.0006099261,0.0009531792,0.002598979,0.002523955],"domain_scores_gemma":[0.9827294,0.007061276,0.001099053,0.000631352,0.004153979,0.004324939],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0002137033,0.0004046754,0.01016458,0.007667567,0.00006168501,0.00116895,0.1123789,0.0009043114,0.001177657,0.4609124,0.1063541,0.2985915],"study_design_scores_gemma":[0.00001681153,0.0001189592,0.003411039,0.009518052,0.00003234774,0.0008482272,0.4032528,0.0009448213,0.0005505778,0.1943611,0.386839,0.0001062835],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"commentary","genre_gemma":"commentary","genre_scores_codex":[0.05109095,0.05773098,0.01675059,0.7245002,0.01314377,0.0006395986,0.000374885,0.0002695936,0.1354996],"genre_scores_gemma":[0.7673647,0.09670097,0.01857525,0.09163599,0.005314467,0.0007697734,0.0005439954,0.0002870153,0.01880789],"genre_candidate":"commentary","genre_consensus":"commentary","teacher_disagreement_score":0.02598096,"threshold_uncertainty_score":0.1004421,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1964678639","doi":"10.1108/josm-05-2013-0122","title":"Motivating millennials to engage in charitable causes through social media","year":2014,"lang":"en","type":"article","venue":"Journal of service management","topic":"Impact of Technology on Adolescents","field":"Social Sciences","cited_by":96,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal; Concordia University","funders":"","keywords":"Appeal; Social media; Psychology; Social psychology; Empirical research; Public relations; Marketing; Business","authors":[{"name":"Michèle Paulin","is_ca":true},{"name":"R. James Ferguson","is_ca":true},{"name":"Nina Jost","is_ca":false},{"name":"Jean‐Mathieu Fallu","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.04105806926781243,"gpt":0.3234348302790986,"spread":0.2823767610112862,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003047994,0.0003253428,0.000162657,0.0006088603,0.001787401,0.002106389,0.0004578029,0.0007486873,0.007477406],"category_scores_gemma":[0.007734034,0.0001937445,0.0004164536,0.0001763916,0.000732858,0.001150146,0.003616316,0.001130932,0.0009023335],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000391442,"about_ca_system_score_gemma":0.0008726029,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003291637,"about_ca_topic_score_gemma":0.001103785,"domain_scores_codex":[0.9987937,0.0007236437,0.00004048975,0.00007166977,0.0001243226,0.00024617],"domain_scores_gemma":[0.9941048,0.001961431,0.001102744,0.0003624058,0.0003002328,0.002168532],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0006140472,0.007894931,0.4310072,0.001972846,0.0003065799,0.001799479,0.1007934,0.0007517062,0.01054477,0.005792174,0.02031245,0.4182104],"study_design_scores_gemma":[0.0002988098,0.007035192,0.575784,0.001636382,0.0003324746,0.001353125,0.2042165,0.001955655,0.007264531,0.006474145,0.1934509,0.0001983171],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9855479,0.0003157876,0.001147608,0.001933133,0.0001121111,0.0002231556,0.00006356733,0.00005692826,0.01059987],"genre_scores_gemma":[0.9920709,0.0004476005,0.002910542,0.0005980168,0.00007524357,0.0002621222,0.00005439132,0.00001201257,0.003569272],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007477406,"threshold_uncertainty_score":0.0250144,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1574062176","doi":"10.1108/09564231211226097","title":"Waiting for service at the checkout","year":2012,"lang":"en","type":"article","venue":"Journal of service management","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":88,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University","funders":"","keywords":"Customer satisfaction; Marketing; Originality; Service (business); Construct (python library); Business; Variance (accounting); Service quality; Value (mathematics); Computer science; Psychology; Social psychology","authors":[{"name":"Allard C.R. van Riel","is_ca":false},{"name":"Janjaap Semeijn","is_ca":false},{"name":"Dina Ribbink","is_ca":true},{"name":"Yvette Bomert‐Peters","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.04909962879039757,"gpt":0.2643581506731921,"spread":0.2152585218827946,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001989903,0.0002722107,0.0002768681,0.0005828725,0.0008211296,0.001836994,0.0006431729,0.000313792,0.01330175],"category_scores_gemma":[0.01127518,0.0001252897,0.0004981998,0.0008349053,0.001040915,0.0009761433,0.0007106924,0.000790015,0.0009450112],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001241466,"about_ca_system_score_gemma":0.001765911,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00899596,"about_ca_topic_score_gemma":0.006836622,"domain_scores_codex":[0.9987128,0.0005405899,0.0001026702,0.0001423013,0.0003167869,0.0001848621],"domain_scores_gemma":[0.9797369,0.009670696,0.005881471,0.0008043795,0.002365206,0.001541413],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001587296,0.001429944,0.8949772,0.0006327154,0.0001229242,0.0003388471,0.008062447,0.0005666093,0.00328113,0.002499828,0.001955463,0.08454549],"study_design_scores_gemma":[0.00002952331,0.001757326,0.971141,0.0002171705,0.0002291049,0.00044825,0.01502737,0.001850055,0.002618893,0.001196083,0.005428051,0.00005715754],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9930876,0.0002188668,0.0007846702,0.0002358795,0.00002548033,0.00004105042,0.0001568974,0.00001937332,0.005430213],"genre_scores_gemma":[0.9981201,0.0001013609,0.0004227384,0.00008793505,0.00001549086,0.00002452842,0.0001026997,0.00000832382,0.001116737],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01330175,"threshold_uncertainty_score":0.0444988,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1883846712","doi":"10.1108/josm-04-2015-0133","title":"Toward a service ecosystem perspective at the base of the pyramid","year":2015,"lang":"en","type":"article","venue":"Journal of service management","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":77,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Service-dominant logic; Embeddedness; Knowledge management; Conceptual framework; Originality; Service (business); Business; Co-creation; Perspective (graphical); Value (mathematics); Process management; Marketing; Computer science; Sociology; Qualitative research","authors":[{"name":"Soumaya Ben Letaïfa","is_ca":true},{"name":"Javier Reynoso","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03910806564195075,"gpt":0.2286024878784988,"spread":0.1894944222365481,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002876985,0.0005005047,0.0004493966,0.002067658,0.003133401,0.009652801,0.001321443,0.002182783,0.005888567],"category_scores_gemma":[0.00263293,0.0003046127,0.0008284671,0.002248072,0.01404068,0.0135555,0.005950279,0.003175424,0.0008093382],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005822891,"about_ca_system_score_gemma":0.006331462,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009781497,"about_ca_topic_score_gemma":0.007558865,"domain_scores_codex":[0.9981704,0.0006981442,0.00005955369,0.0002158529,0.0005171704,0.0003389207],"domain_scores_gemma":[0.9984055,0.0004844015,0.0001549431,0.0001694169,0.0004332716,0.000352495],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.000006887264,0.0000105758,0.000472417,0.00003468742,0.000003063325,0.0001492582,0.001225025,0.0004186608,0.0001932157,0.9931297,0.0005655832,0.003790997],"study_design_scores_gemma":[0.000006993441,0.00002736993,0.0008058142,0.0001117621,0.0000119115,0.0003145552,0.005763589,0.006935548,0.0002683928,0.9417416,0.0439967,0.00001565095],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1071843,0.001682009,0.4885207,0.03250837,0.0003040408,0.0002518928,0.0001901835,0.0002970861,0.3690614],"genre_scores_gemma":[0.9414204,0.0009409772,0.04852049,0.001321681,0.00007268503,0.0001135902,0.00009489431,0.00007423937,0.007441077],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.009781497,"threshold_uncertainty_score":0.04224825,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3014795042","doi":"10.1108/josm-05-2019-0161","title":"From automats to algorithms: the automation of services using artificial intelligence","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"AI in Service Interactions","field":"Computer Science","cited_by":49,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Automation; Contingency; Computer science; Knowledge management; Service (business); Originality; Process (computing); Contingency theory; Artificial intelligence; Management science; Process management; Data science; Sociology; Marketing; Qualitative research; Engineering; Business; Epistemology","authors":[{"name":"Chris Meyer","is_ca":false},{"name":"David Cohen","is_ca":false},{"name":"Sudhir Nair","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0544946197217254,"gpt":0.3121085953621235,"spread":0.2576139756403981,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00417828,0.0006823299,0.0006294919,0.003009267,0.001490625,0.01137838,0.002174377,0.002443251,0.005248057],"category_scores_gemma":[0.01204157,0.0005214832,0.001021796,0.002875966,0.01213713,0.01482855,0.004729507,0.002798164,0.00142786],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002813185,"about_ca_system_score_gemma":0.003737048,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005652281,"about_ca_topic_score_gemma":0.003561494,"domain_scores_codex":[0.993959,0.00326368,0.0003349665,0.0007200402,0.001424172,0.0002982245],"domain_scores_gemma":[0.9917216,0.00568393,0.0005314986,0.001413121,0.0003970191,0.000252875],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00008963631,0.00007617185,0.002407075,0.0005795366,0.00007168607,0.0002736039,0.002934412,0.02049415,0.001428831,0.813696,0.004988588,0.1529603],"study_design_scores_gemma":[0.00001334343,0.00005138067,0.0007891544,0.000375807,0.00002636595,0.0002568157,0.001954535,0.04991275,0.00169948,0.8799781,0.06490016,0.00004219065],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.05255174,0.01027652,0.7640788,0.02896862,0.0003483002,0.0002540677,0.0002656707,0.001510015,0.1417463],"genre_scores_gemma":[0.7365853,0.00716732,0.2456876,0.001887977,0.0002897985,0.0001582469,0.0002744354,0.0003124076,0.007636984],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01137838,"threshold_uncertainty_score":0.02209717,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2123873325","doi":"10.1108/09564230910978502","title":"Exploring cultural differences in customer forgiveness behavior","year":2009,"lang":"en","type":"article","venue":"Journal of service management","topic":"Forgiveness and Related Behaviors","field":"Psychology","cited_by":47,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université du Québec à Montréal; HEC Montréal","funders":"","keywords":"Forgiveness; Perspective (graphical); Mechanism (biology); Psychology; Social psychology; Business; Sociology; Epistemology; Computer science","authors":[{"name":"Haithem Zourrig","is_ca":true},{"name":"Jean‐Charles Chebat","is_ca":true},{"name":"Roy Toffoli","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1312672697582839,"gpt":0.332887600954328,"spread":0.201620331196044,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001591184,0.0002362144,0.0001613361,0.0005505176,0.0004745011,0.0009455898,0.00019095,0.0003250814,0.002535767],"category_scores_gemma":[0.003812778,0.0001006187,0.0002571121,0.0005460302,0.0006052969,0.0005553457,0.0005167249,0.0004705965,0.00016668],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003166702,"about_ca_system_score_gemma":0.000256942,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003806403,"about_ca_topic_score_gemma":0.004373383,"domain_scores_codex":[0.9992731,0.0004534822,0.00003844326,0.00005443522,0.0000985392,0.00008197843],"domain_scores_gemma":[0.9970709,0.00150277,0.0005987798,0.0002264526,0.0003771514,0.0002238846],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003097145,0.0003753452,0.946522,0.00006993806,0.0001588344,0.0003267992,0.01806905,0.0001995101,0.003636993,0.001114979,0.0001403626,0.02907646],"study_design_scores_gemma":[0.000004712614,0.0002755092,0.9745874,0.00004052739,0.00004377478,0.0004653496,0.0223397,0.0003312347,0.001058342,0.0003616285,0.0004786342,0.00001304976],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9987622,0.00006653589,0.00006599387,0.00002567275,0.000002721431,0.00000266732,0.000007872889,3.419882e-7,0.001065942],"genre_scores_gemma":[0.9997432,0.00005704464,0.0000637699,0.0000183257,0.000001579456,0.000002506111,0.00001262916,4.994147e-7,0.0001005041],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003806403,"threshold_uncertainty_score":0.008482993,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4220768453","doi":"10.1108/josm-12-2021-0484","title":"Augmented reality magic mirror in the service sector: experiential consumption and the self","year":2022,"lang":"en","type":"article","venue":"Journal of service management","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"York University","funders":"","keywords":"Experiential learning; Fantasy; Originality; Value (mathematics); Consumption (sociology); Augmented reality; Psychology; MAGIC (telescope); Sociology; Aesthetics; Social psychology; Computer science; Art; Creativity; Pedagogy; Human–computer interaction","authors":[{"name":"Khaled El-Shamandi Ahmed","is_ca":false},{"name":"Anupama Ambika","is_ca":false},{"name":"Russell W. Belk","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.04097692342802963,"gpt":0.2623284133365413,"spread":0.2213514899085116,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001945492,0.0002937154,0.0001999151,0.0006721959,0.001896271,0.005433966,0.0004729816,0.0007902785,0.003409001],"category_scores_gemma":[0.003732368,0.0001936039,0.0002559815,0.0005791335,0.008451004,0.003849994,0.004651702,0.0009776689,0.0002716755],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001083446,"about_ca_system_score_gemma":0.0007192293,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001325888,"about_ca_topic_score_gemma":0.001367263,"domain_scores_codex":[0.9977328,0.001641868,0.00005541864,0.00009213026,0.0002840338,0.0001937401],"domain_scores_gemma":[0.9978412,0.001211805,0.0003021253,0.0003251036,0.0001285907,0.0001911361],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0001517353,0.00009999749,0.01475656,0.000208334,0.0000221316,0.001397494,0.897936,0.0002330308,0.003644316,0.03751767,0.001090425,0.04294232],"study_design_scores_gemma":[0.00001052413,0.0002843264,0.01534834,0.0002348871,0.00003031922,0.002830065,0.9003437,0.0009361783,0.0019564,0.009739915,0.06822153,0.00006388709],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9704989,0.0005030243,0.003720839,0.001182346,0.00002965603,0.00001819937,0.00001534169,0.0000268252,0.02400491],"genre_scores_gemma":[0.9976447,0.0001370045,0.0005254638,0.00005890539,0.000005623025,0.000004895881,0.000004675097,0.00000749218,0.001611267],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005433966,"threshold_uncertainty_score":0.01140422,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2091066325","doi":"10.1108/09564231111124244","title":"Comparative cross‐cultural service quality: an assessment of research methodology","year":2011,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":42,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université Laval; Saint Mary's University","funders":"","keywords":"Originality; Quality (philosophy); Service quality; Cross-cultural; Data collection; Service (business); Value (mathematics); Sociology; Marketing; Management science; Social science; Computer science; Business; Qualitative research; Engineering; Epistemology","authors":[{"name":"Miguel Morales","is_ca":true},{"name":"Riadh Ladhari","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.5501531154328354,"gpt":0.5374912981127888,"spread":0.01266181732004656,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["metaresearch"],"consensus_categories":["metaresearch"],"category_scores_codex":[0.5320638,0.001562081,0.003652018,0.04198878,0.005119064,0.01562446,0.004760266,0.00291736,0.006641787],"category_scores_gemma":[0.5818409,0.001747248,0.003872706,0.0454565,0.009360147,0.01324791,0.01651147,0.002456974,0.000667582],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01569515,"about_ca_system_score_gemma":0.01869462,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002996364,"about_ca_topic_score_gemma":0.004631279,"domain_scores_codex":[0.3517397,0.5694395,0.03997489,0.005940186,0.03129748,0.001608173],"domain_scores_gemma":[0.2132766,0.6651304,0.02888766,0.0352386,0.05563021,0.001836614],"domain_codex":"methods","domain_gemma":"methods","domain_candidate":"methods","domain_consensus":"methods","study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.001008241,0.000660346,0.08098362,0.08890818,0.004161824,0.0007534714,0.1176467,0.001968797,0.001289623,0.1420814,0.003370404,0.5571674],"study_design_scores_gemma":[0.001212527,0.005289061,0.1069245,0.3030646,0.009146971,0.004791562,0.3092515,0.0147948,0.007513208,0.1185594,0.1186194,0.0008325758],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.2086638,0.243413,0.4278848,0.01001511,0.0022719,0.05162183,0.001283141,0.000328492,0.05451796],"genre_scores_gemma":[0.5370947,0.03259733,0.3581126,0.003121069,0.0003274734,0.06697114,0.0004546007,0.0001398814,0.001181244],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.4679362,"threshold_uncertainty_score":0.5770487,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3033338677","doi":"10.1108/josm-09-2018-0299","title":"Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":40,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Brock University","funders":"","keywords":"Empathy; Psychology; Social psychology; Coping (psychology); Remorse; Attribution; Blame; Clinical psychology","authors":[{"name":"Kai-Yu Wang","is_ca":true},{"name":"Wen‐Hai Chih","is_ca":false},{"name":"Li‐Chun Hsu","is_ca":false},{"name":"Wei-Ching Lin","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.04635283055543789,"gpt":0.2519228365744662,"spread":0.2055700060190283,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001676528,0.000237476,0.0002457478,0.0004277458,0.0006825348,0.001294234,0.0002741482,0.0005147042,0.002938473],"category_scores_gemma":[0.007580146,0.0001694914,0.0004668799,0.0003562161,0.0007275961,0.0009491493,0.0007526446,0.0009478331,0.0001486895],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007292309,"about_ca_system_score_gemma":0.0007852041,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00372855,"about_ca_topic_score_gemma":0.005713516,"domain_scores_codex":[0.9990971,0.0004140908,0.00006862051,0.00008596358,0.0001957051,0.0001386211],"domain_scores_gemma":[0.9931598,0.002641964,0.002961722,0.0002474938,0.0004339639,0.0005550419],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003652013,0.001307025,0.9402604,0.0003114238,0.000196528,0.0006573734,0.02711954,0.0001417944,0.002251963,0.0004400936,0.0003732099,0.0265754],"study_design_scores_gemma":[0.00001723754,0.0004696957,0.9578729,0.00008097195,0.00008469447,0.0002213275,0.03886111,0.0005414565,0.0004548329,0.0003459351,0.00102181,0.00002801077],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9992505,0.00008494918,0.00006515088,0.0001358538,0.000002584737,0.00001142416,0.00001000964,0.000001037075,0.0004385342],"genre_scores_gemma":[0.999471,0.00007818466,0.0001241768,0.00007219,0.000004212707,0.00001260062,0.0000176879,8.282309e-7,0.0002191451],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00372855,"threshold_uncertainty_score":0.009830177,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3015522652","doi":"10.1108/josm-11-2019-0334","title":"Visioning a hospitality-oriented patient experience (HOPE) framework in health care","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Operationalization; Hospitality; Health care; Context (archaeology); Knowledge management; Patient experience; Conceptual framework; Sociology; Computer science","authors":[{"name":"Philippa Hunter‐Jones","is_ca":false},{"name":"Nathaniel D. Line","is_ca":false},{"name":"Jie J. Zhang","is_ca":true},{"name":"Edward C. Malthouse","is_ca":false},{"name":"Lars Witell","is_ca":false},{"name":"Brooke Hollis","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.01784146317804252,"gpt":0.2690909776031483,"spread":0.2512495144251057,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02252056,0.0008122168,0.0005125429,0.001999192,0.007804389,0.01714065,0.002954326,0.005132762,0.004171692],"category_scores_gemma":[0.01182016,0.0004189746,0.000893263,0.00157258,0.04571253,0.01696126,0.01703147,0.007616607,0.0005579425],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.009073724,"about_ca_system_score_gemma":0.01461539,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002541858,"about_ca_topic_score_gemma":0.002118635,"domain_scores_codex":[0.9706566,0.02445629,0.0005357389,0.001034885,0.001378224,0.001938279],"domain_scores_gemma":[0.9867086,0.006164761,0.001254791,0.0007568903,0.001400208,0.003714744],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00004272262,0.00007316659,0.001665775,0.0003835638,0.00001682191,0.0004389347,0.1298164,0.0003387566,0.0001977142,0.8459483,0.00491019,0.01616746],"study_design_scores_gemma":[0.00006112992,0.0003240141,0.001966295,0.001231511,0.00003284094,0.001396957,0.3367041,0.001424165,0.0003486404,0.504671,0.1517393,0.0001000371],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.1613543,0.01755121,0.1679531,0.3436759,0.002498108,0.0009386369,0.0002693092,0.0003470544,0.3054124],"genre_scores_gemma":[0.965387,0.002787352,0.01861245,0.008809018,0.0003625962,0.0003792587,0.00006903718,0.00004870973,0.003544562],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02252056,"threshold_uncertainty_score":0.1191015,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2762675077","doi":"10.1108/josm-02-2017-0055","title":"Accelerating employee-related scholarship in service management","year":2017,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Service (business); Scholarship; Empirical research; Scope (computer science); Service design; Service product management; Sociology; Service delivery framework; Service management; Public relations; Knowledge management; Business; Marketing; Computer science; Economics; Political science; Supply chain management; Supply chain","authors":[{"name":"Mahesh Subramony","is_ca":false},{"name":"Karen Holcombe Ehrhart","is_ca":false},{"name":"Markus Groth","is_ca":false},{"name":"Brooks C. Holtom","is_ca":false},{"name":"Danielle D. van Jaarsveld","is_ca":true},{"name":"Dana Yagil","is_ca":false},{"name":"Tiffany Darabi","is_ca":false},{"name":"David Douglas Walker","is_ca":true},{"name":"David E. Bowen","is_ca":false},{"name":"Raymond P. Fisk","is_ca":false},{"name":"Christian Grönroos","is_ca":false},{"name":"Jochen Wirtz","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0551140395153133,"gpt":0.2781107384031146,"spread":0.2229966988878013,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03520707,0.0003028192,0.0005199988,0.006139791,0.006017384,0.01354758,0.001720245,0.004053872,0.006561377],"category_scores_gemma":[0.05724719,0.0002073905,0.0004899781,0.007357613,0.012892,0.01216129,0.01588164,0.006020382,0.0009390984],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01004689,"about_ca_system_score_gemma":0.03077278,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002467111,"about_ca_topic_score_gemma":0.004027004,"domain_scores_codex":[0.9800541,0.01318834,0.0007749069,0.0006942032,0.003579933,0.001708354],"domain_scores_gemma":[0.9233819,0.05055016,0.003846296,0.004790515,0.009388437,0.008042642],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00006564846,0.0002044498,0.007804098,0.001746311,0.00002801319,0.0003083792,0.05994269,0.0003415038,0.000495781,0.5814314,0.04748848,0.3001433],"study_design_scores_gemma":[0.00002984306,0.0002287699,0.004965302,0.004993102,0.00002847086,0.0003210235,0.08887451,0.0009343461,0.001353724,0.1605225,0.7377108,0.00003771747],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"commentary","genre_scores_codex":[0.1257176,0.1078724,0.01527254,0.6205565,0.009217421,0.0001548294,0.0001012506,0.000291922,0.1208156],"genre_scores_gemma":[0.8706238,0.05893589,0.01670714,0.03418872,0.006319598,0.0001745621,0.0001160751,0.0001603669,0.0127738],"genre_candidate":"commentary","genre_consensus":"commentary","teacher_disagreement_score":0.03520707,"threshold_uncertainty_score":0.1861951,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2946794140","doi":"10.1108/josm-12-2018-0396","title":"A framework for sustainable service system configuration","year":2019,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":37,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Stakeholder; Service-dominant logic; Conceptual framework; Service (business); Hospitality; Value (mathematics); Context (archaeology); Transaction cost; Knowledge management; Stakeholder theory; Set (abstract data type); Hospitality industry; Management science; Marketing; Business; Computer science; Economics; Sociology; Management; Tourism; Microeconomics","authors":[{"name":"Allard C.R. van Riel","is_ca":false},{"name":"Jie J. Zhang","is_ca":true},{"name":"Lee Phillip McGinnis","is_ca":false},{"name":"Mohammad G. Nejad","is_ca":false},{"name":"Milos Bujisic","is_ca":false},{"name":"Paul Phillips","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.01662569393526243,"gpt":0.2392191129088926,"spread":0.2225934189736302,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006733649,0.001192014,0.0007151312,0.003568693,0.004431793,0.01012147,0.003162181,0.004455563,0.01255429],"category_scores_gemma":[0.008442125,0.0005890016,0.001564294,0.003199871,0.02123204,0.01208896,0.008256787,0.003794019,0.001731907],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0112768,"about_ca_system_score_gemma":0.0085201,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007718727,"about_ca_topic_score_gemma":0.004654644,"domain_scores_codex":[0.9931455,0.003741137,0.0003162096,0.0008371408,0.001205866,0.0007542636],"domain_scores_gemma":[0.9964173,0.001497757,0.0002753978,0.0006040187,0.0008469764,0.0003585038],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.000001492246,0.000003817367,0.00005301424,0.00001640985,0.00000196237,0.00003234178,0.0002410504,0.002474005,0.00003472547,0.9949552,0.0003741045,0.001811876],"study_design_scores_gemma":[0.000006536036,0.00001173191,0.00005439921,0.00008646781,0.000003750375,0.00007004595,0.0006605594,0.009893581,0.00009960808,0.9659606,0.02314104,0.00001160711],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.01224387,0.001366348,0.6988077,0.01599115,0.0002453641,0.000464275,0.0002202735,0.0003136842,0.2703474],"genre_scores_gemma":[0.7382475,0.001727499,0.2392949,0.001150637,0.0001333625,0.001217212,0.0003240702,0.0001875816,0.01771731],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01255429,"threshold_uncertainty_score":0.0818193,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2782497279","doi":"10.1108/josm-08-2017-0192","title":"Service operations: what have we learned?","year":2018,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Western University; University of Victoria","funders":"","keywords":"Service (business); Service design; Delphi method; Knowledge management; Service system; Service management; Empirical research; Service provider; Service delivery framework; Process management; Computer science; Business; Marketing; Supply chain management; Supply chain","authors":[{"name":"Liana Victorino","is_ca":true},{"name":"Joy M. Field","is_ca":false},{"name":"Ryan W. Buell","is_ca":false},{"name":"Michael J. Dixon","is_ca":false},{"name":"Susan Meyer Goldstein","is_ca":false},{"name":"Larry J. Menor","is_ca":true},{"name":"Madeleine Pullman","is_ca":false},{"name":"Aleda V. Roth","is_ca":false},{"name":"Enrico Secchi","is_ca":false},{"name":"Jie J. Zhang","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.04416033863504978,"gpt":0.2714834990684072,"spread":0.2273231604333575,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02973753,0.001596368,0.002675648,0.005278442,0.006082922,0.02311307,0.003596282,0.006251714,0.009637102],"category_scores_gemma":[0.05593137,0.0008126221,0.001955312,0.007940451,0.01754783,0.03587927,0.00797102,0.01396006,0.002450987],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01214201,"about_ca_system_score_gemma":0.04786853,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01337153,"about_ca_topic_score_gemma":0.01248982,"domain_scores_codex":[0.9847126,0.007986332,0.001109662,0.001446671,0.003062257,0.001682491],"domain_scores_gemma":[0.9315115,0.04499049,0.002592139,0.002537883,0.01173548,0.00663261],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002135985,0.0004235245,0.006455251,0.04387435,0.0001686128,0.0006544947,0.03258216,0.0007114853,0.0003218716,0.09539158,0.06072739,0.7584757],"study_design_scores_gemma":[0.00008576974,0.0004684146,0.00644025,0.1299854,0.0001820062,0.001542535,0.2385607,0.001101142,0.000690386,0.2016069,0.4191245,0.0002119759],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.02039438,0.4912149,0.007556994,0.4470473,0.01344793,0.0004593872,0.0004361902,0.0002093498,0.01923369],"genre_scores_gemma":[0.2025739,0.6999627,0.01262469,0.07206198,0.007668909,0.0007706006,0.0006009942,0.0001140787,0.003622206],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.02973753,"threshold_uncertainty_score":0.157269,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2735721501","doi":"10.1108/josm-03-2016-0065","title":"The impact of service bundles on the mechanism through which functional value and price value affect WOM intent","year":2017,"lang":"en","type":"article","venue":"Journal of service management","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":33,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Bundle; Purchasing; Value (mathematics); Marketing; Service (business); Business; Product (mathematics); Advertising; Mathematics","authors":[{"name":"Chatura Ranaweera","is_ca":true},{"name":"Heikki Karjaluoto","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03765163881560441,"gpt":0.3181722285177257,"spread":0.2805205897021213,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002229375,0.0002302528,0.0002905684,0.0005857616,0.0005177196,0.001728427,0.000217498,0.0005186996,0.004788184],"category_scores_gemma":[0.01745592,0.0001823786,0.0004886085,0.000441913,0.001055819,0.001071156,0.001003948,0.0007836579,0.0003985722],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006496707,"about_ca_system_score_gemma":0.0008073262,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002145102,"about_ca_topic_score_gemma":0.001801663,"domain_scores_codex":[0.9981056,0.0009503941,0.000107952,0.0001662937,0.0004260437,0.000243696],"domain_scores_gemma":[0.9834858,0.01018434,0.003249265,0.0006668819,0.0009347587,0.001478922],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001161219,0.0006733557,0.9515923,0.0001341044,0.0001284433,0.0002539407,0.007048895,0.0002990495,0.004815963,0.001048553,0.000203831,0.03264042],"study_design_scores_gemma":[0.00001460241,0.0004494668,0.9929095,0.00002438904,0.00004339536,0.0001203521,0.004125488,0.000772021,0.0003524477,0.0008445908,0.0003327481,0.00001095135],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9977956,0.00005627623,0.0003896852,0.0001005583,0.000003580396,0.00001648629,0.00002270064,0.000003420949,0.001611738],"genre_scores_gemma":[0.9995122,0.00002974546,0.0002648775,0.00002486756,0.000003158514,0.0000100503,0.00002076053,0.000002054054,0.000132316],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004788184,"threshold_uncertainty_score":0.01601809,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1495259721","doi":"10.1108/josm-02-2014-0060","title":"The role of coordinated marketing-operations strategy in services","year":2014,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":22,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Marketing strategy; Business; Service (business); Marketing research; Marketing management; Originality; Relationship marketing; Argument (complex analysis); Product (mathematics); Process management; Qualitative research","authors":[{"name":"Michael J. Dixon","is_ca":false},{"name":"Ekaterina V. Karniouchina","is_ca":false},{"name":"Bo van der Rhee","is_ca":false},{"name":"Rohit Verma","is_ca":false},{"name":"Liana Victorino","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.008699917222233934,"gpt":0.2241185797364378,"spread":0.2154186625142038,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0109743,0.0006566259,0.000462582,0.003630994,0.004389943,0.02168939,0.001243883,0.002511474,0.007092065],"category_scores_gemma":[0.01417744,0.0005381879,0.0005808026,0.004834537,0.011443,0.01000246,0.006962842,0.002631324,0.0008944205],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01618405,"about_ca_system_score_gemma":0.02482746,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007525218,"about_ca_topic_score_gemma":0.006134236,"domain_scores_codex":[0.9862306,0.008947148,0.000465501,0.0008278852,0.001803016,0.001725919],"domain_scores_gemma":[0.9846534,0.007148065,0.002691788,0.0007221056,0.001511969,0.003272699],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0001488031,0.0002381952,0.01770572,0.0008234881,0.0001094047,0.0007482623,0.02552283,0.003967619,0.00119838,0.7516765,0.008008039,0.1898527],"study_design_scores_gemma":[0.0001035037,0.0004800581,0.05171619,0.002011646,0.0001618517,0.001093224,0.074673,0.01521764,0.001896986,0.5832983,0.2691982,0.0001493436],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.2630271,0.01369719,0.08317632,0.07572496,0.0006423986,0.0008965606,0.0001213057,0.0004890892,0.562225],"genre_scores_gemma":[0.9848331,0.00171052,0.008041813,0.001278467,0.0001254991,0.0001240026,0.00003179623,0.00005492357,0.003799947],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02168939,"threshold_uncertainty_score":0.1174241,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3011691470","doi":"10.1108/josm-05-2018-0147","title":"Customer participation risk management: conceptual model and managerial assessment tool","year":2020,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"Conceptual model; Business; Knowledge management; Customer retention; Process management; Customer advocacy; Marketing; Customer engagement; Service (business); Computer science; Service quality","authors":[{"name":"Uzay Damali","is_ca":false},{"name":"Enrico Secchi","is_ca":false},{"name":"Stephen S. Tax","is_ca":true},{"name":"David McCutcheon","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03494443209942307,"gpt":0.2760991903180208,"spread":0.2411547582185977,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007963091,0.001143257,0.0005032329,0.005338412,0.001342389,0.006649829,0.002633873,0.002312969,0.00492559],"category_scores_gemma":[0.01497217,0.0004086352,0.00100653,0.003312734,0.003087013,0.006018824,0.003325154,0.002444861,0.0006678686],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005355602,"about_ca_system_score_gemma":0.007302986,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00336054,"about_ca_topic_score_gemma":0.002410721,"domain_scores_codex":[0.9938896,0.002948166,0.0004971407,0.0004515034,0.00184923,0.0003643041],"domain_scores_gemma":[0.9878742,0.00688088,0.001918547,0.0005314049,0.002236499,0.0005585772],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0001299181,0.0009857619,0.02639591,0.0007770557,0.00009238425,0.000532171,0.008693434,0.06843743,0.001269421,0.7223715,0.009216566,0.1610985],"study_design_scores_gemma":[0.00008763222,0.000880063,0.01533932,0.002090909,0.0001729437,0.001123994,0.01831534,0.5170332,0.001989886,0.3974636,0.04518952,0.0003135111],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1182081,0.0009946752,0.7547304,0.0141383,0.0001140955,0.004501794,0.001035287,0.0009426534,0.1053347],"genre_scores_gemma":[0.6901081,0.0006188991,0.3022775,0.0004779302,0.00006010893,0.002569452,0.0004201664,0.00003180428,0.003436005],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.007963091,"threshold_uncertainty_score":0.04211336,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4388920756","doi":"10.1108/josm-07-2023-0326","title":"Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship","year":2023,"lang":"en","type":"article","venue":"Journal of service management","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":13,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of British Columbia","funders":"","keywords":"Scholarship; Systematic review; Sociology; Extant taxon; Situational ethics; Value (mathematics); Knowledge management; Engineering ethics; Psychology; Management science; Political science; Computer science; Engineering; Social psychology","authors":[{"name":"Mahesh Subramony","is_ca":false},{"name":"Danielle Van Jaarsveld","is_ca":true},{"name":"Helena Nguyen","is_ca":false},{"name":"Markus Groth","is_ca":false},{"name":"David Solnet","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.2593075592873711,"gpt":0.4748232543183551,"spread":0.2155156950309839,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.2383645,0.002104802,0.009830412,0.04321999,0.002602604,0.01625842,0.004389185,0.00817148,0.006198274],"category_scores_gemma":[0.4870858,0.002699321,0.008691021,0.03456793,0.004303029,0.02087942,0.01010974,0.006680474,0.001226652],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01638083,"about_ca_system_score_gemma":0.09417348,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01061764,"about_ca_topic_score_gemma":0.03167671,"domain_scores_codex":[0.8311995,0.08620694,0.05470563,0.005665207,0.01958088,0.002641754],"domain_scores_gemma":[0.3865727,0.4669383,0.0331269,0.01965013,0.08924047,0.004471433],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"systematic_review","study_design_gemma":"systematic_review","study_design_scores_codex":[0.0002483367,0.000160401,0.00285914,0.6508915,0.005717132,0.0001964553,0.00591827,0.0003974214,0.0004664423,0.008939816,0.01753677,0.3066683],"study_design_scores_gemma":[0.00009327624,0.0001242771,0.001620486,0.9369199,0.006104181,0.00009964692,0.004178054,0.0002506665,0.0001762778,0.005938092,0.04443993,0.00005526619],"study_design_candidate":"systematic_review","study_design_consensus":"systematic_review","genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.001742368,0.9561021,0.004802317,0.02908715,0.003743417,0.002060164,0.0004756911,0.00009800137,0.001888832],"genre_scores_gemma":[0.03279468,0.9004479,0.04054025,0.01666262,0.001749559,0.006502723,0.0006852588,0.00009938468,0.000517481],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.2383645,"threshold_uncertainty_score":0.9392322,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4396587980","doi":"10.1108/josm-12-2023-0520","title":"Conceptualizing digital service: coconstitutive essence and value cocreation dynamics","year":2024,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal","funders":"","keywords":"Conceptualization; Knowledge management; Generativity; Service (business); Leverage (statistics); Computer science; Originality; Service design; Value (mathematics); Context (archaeology); Service innovation; Sociology; Service delivery framework; Business; Psychology; Marketing; Social psychology; Social science; Qualitative research","authors":[{"name":"Grégory Vial","is_ca":true},{"name":"Camille Grange","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.01349800381472923,"gpt":0.2376993531733669,"spread":0.2242013493586376,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003653925,0.0004885857,0.000418322,0.003999611,0.004336873,0.01129029,0.001403769,0.002467617,0.005003429],"category_scores_gemma":[0.004902227,0.000225986,0.0005759419,0.004552888,0.05377285,0.01553615,0.006980282,0.002584368,0.0004533103],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007606413,"about_ca_system_score_gemma":0.004693759,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006361397,"about_ca_topic_score_gemma":0.003423353,"domain_scores_codex":[0.995974,0.002529921,0.0001482554,0.000321881,0.0006701556,0.0003557629],"domain_scores_gemma":[0.9967808,0.001667886,0.0003205335,0.0005156187,0.0003660174,0.0003490864],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00000420953,0.000004774332,0.0002091366,0.0000217568,0.000001358487,0.00005489747,0.006457412,0.0001136799,0.00005827199,0.9906259,0.0001409958,0.002307666],"study_design_scores_gemma":[0.00001339123,0.00003427224,0.0006151016,0.0002318838,0.00001128582,0.0004359538,0.03191428,0.003454862,0.0003297122,0.8887815,0.07415865,0.00001910505],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1603348,0.004441923,0.2787267,0.0257469,0.000506448,0.0003667845,0.0001224521,0.0001728008,0.5295812],"genre_scores_gemma":[0.9786508,0.001054135,0.01386681,0.00064346,0.0001061298,0.0001764244,0.00004440221,0.00003713143,0.005420722],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01129029,"threshold_uncertainty_score":0.05518866,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4407285236","doi":"10.1108/josm-07-2024-0309","title":"Frontline employee competencies for technologically complex service environments: a conceptual model of mindfulness orientation","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Workplace Spirituality and Leadership","field":"Social Sciences","cited_by":8,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Wilfrid Laurier University; Regional Municipality of Waterloo","funders":"","keywords":"Mindfulness; Service-orientation; Conceptual model; Psychology; Knowledge management; Business; Orientation (vector space); Conceptual framework; Service (business); Public relations; Process management; Sociology; Marketing; Computer science; Political science; Psychotherapist","authors":[{"name":"Junyi Xie","is_ca":false},{"name":"Olamide Olajuwon-Ige","is_ca":false},{"name":"Chatura Ranaweera","is_ca":true},{"name":"Seonjeong Lee","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0831743687415465,"gpt":0.3220630961521836,"spread":0.2388887274106372,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00240647,0.0004536808,0.000181985,0.001892314,0.001385909,0.003057316,0.001008497,0.001823845,0.002893095],"category_scores_gemma":[0.003386035,0.0002939953,0.0005968846,0.0006660364,0.01131874,0.003479897,0.003403513,0.002272908,0.0003904337],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002917665,"about_ca_system_score_gemma":0.003141277,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003453988,"about_ca_topic_score_gemma":0.003893759,"domain_scores_codex":[0.9982907,0.000978092,0.00005090077,0.0001706278,0.0002523182,0.0002573244],"domain_scores_gemma":[0.9977784,0.001121213,0.0003287499,0.000146872,0.0002213615,0.0004033867],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00007249672,0.0007139854,0.02263894,0.0006838292,0.00005888566,0.0009965729,0.2298822,0.002379563,0.006830257,0.6381143,0.003078609,0.09455039],"study_design_scores_gemma":[0.0001272847,0.0007496466,0.06188578,0.003684531,0.0001288074,0.003158036,0.1949303,0.02442966,0.002394627,0.6103935,0.09790684,0.0002108684],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.531272,0.0022942,0.2185899,0.02093548,0.000151982,0.001343882,0.0001246106,0.0002750104,0.2250129],"genre_scores_gemma":[0.9680896,0.0004926131,0.02755117,0.001012691,0.00001870366,0.0003627012,0.00003271475,0.00001753929,0.002422185],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003453988,"threshold_uncertainty_score":0.02116925,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4388760497","doi":"10.1108/josm-08-2022-0286","title":"It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research","year":2023,"lang":"en","type":"article","venue":"Journal of service management","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":7,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Manitoba; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Service (business); Originality; Service quality; Citation; Empirical research; Bibliographic coupling; Service design; Psychology; Multidisciplinary approach; Sociology; Public relations; Service provider; Marketing; Computer science; Epistemology; Business; Qualitative research; Political science; Library science; Social science","authors":[{"name":"David Douglas Walker","is_ca":true},{"name":"Su Kyung Kim","is_ca":true},{"name":"Danielle D. van Jaarsveld","is_ca":true},{"name":"Simon Lloyd D. Restubog","is_ca":false},{"name":"Mauricio Marrone","is_ca":false},{"name":"Constantin Lagios","is_ca":false},{"name":"Arman Michael Mehdipour","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1788360738484638,"gpt":0.5348185486800433,"spread":0.3559824748315795,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["bibliometrics"],"consensus_categories":[],"category_scores_codex":[0.03262509,0.001226458,0.00583363,0.2156475,0.003731153,0.01423595,0.001590135,0.002315622,0.003542514],"category_scores_gemma":[0.1302221,0.00113461,0.003070114,0.2057966,0.002575018,0.01152655,0.005385273,0.00152892,0.0008923022],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.006847379,"about_ca_system_score_gemma":0.02607386,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006391512,"about_ca_topic_score_gemma":0.0164214,"domain_scores_codex":[0.9539263,0.01225394,0.01617563,0.00298346,0.01369298,0.0009676683],"domain_scores_gemma":[0.8378447,0.09035105,0.02673546,0.00660348,0.03578999,0.002675334],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"systematic_review","study_design_scores_codex":[0.0002471046,0.0001578217,0.0478687,0.2973613,0.008013482,0.0008571615,0.01654886,0.0006596097,0.00196755,0.01046192,0.04316902,0.5726874],"study_design_scores_gemma":[0.000146367,0.0005264215,0.1817684,0.3309625,0.01621951,0.001622571,0.03886629,0.001333012,0.001443432,0.009141481,0.4176377,0.0003323234],"study_design_candidate":"systematic_review","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.05168736,0.8982031,0.005951378,0.01853638,0.003414612,0.001821557,0.009338011,0.0004059542,0.01064165],"genre_scores_gemma":[0.3108765,0.6268058,0.03246197,0.008137386,0.003259601,0.006588571,0.009585606,0.000278909,0.002005521],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.7843525,"threshold_uncertainty_score":0.1725401,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W4406899141","doi":"10.1108/josm-12-2023-0533","title":"Boundary-breaking opportunities in service failure and recovery","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"HEC Montréal; Wilfrid Laurier University","funders":"","keywords":"Business; Service recovery; Service (business); Boundary (topology); Industrial organization; Economics; Operations management; Marketing; Service quality; Mathematics","authors":[{"name":"Jeeshan Mirza","is_ca":true},{"name":"Yany Grégoire","is_ca":true},{"name":"Chatura Ranaweera","is_ca":true},{"name":"Chau Minh Nguyen","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03020168134154821,"gpt":0.2491821701604877,"spread":0.2189804888189395,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.05099875,0.0007870957,0.001719758,0.009232603,0.005189277,0.01659669,0.002388567,0.006276549,0.005745268],"category_scores_gemma":[0.0935198,0.0006432502,0.001608348,0.008535509,0.02395927,0.0201569,0.008597711,0.006699987,0.0008163736],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01100231,"about_ca_system_score_gemma":0.02246003,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007019436,"about_ca_topic_score_gemma":0.008193693,"domain_scores_codex":[0.9471197,0.0339562,0.004270799,0.003511249,0.009086609,0.002055416],"domain_scores_gemma":[0.7985555,0.1661095,0.01502724,0.004307337,0.01383085,0.002169569],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002189109,0.0001099131,0.004545955,0.02741521,0.0002369284,0.000780653,0.04401902,0.001100834,0.0005535107,0.51458,0.01502941,0.3914097],"study_design_scores_gemma":[0.00004475254,0.000413519,0.008465634,0.09535347,0.0003340087,0.001836266,0.1112117,0.001315705,0.001246508,0.3644577,0.4150745,0.0002461829],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"empirical","genre_scores_codex":[0.02411476,0.800485,0.02344109,0.09177821,0.004172802,0.0004126137,0.000224896,0.0001054064,0.05526519],"genre_scores_gemma":[0.5970293,0.3638545,0.01502436,0.01799567,0.002556468,0.0006098595,0.0001598013,0.00008268284,0.002687339],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.05099875,"threshold_uncertainty_score":0.2697105,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W3210982575","doi":"10.1108/josm-08-2021-0332","title":"Transcendent service management","year":2021,"lang":"en","type":"article","venue":"Journal of service management","topic":"AI in Service Interactions","field":"Computer Science","cited_by":3,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Simon Fraser University","funders":"","keywords":"Cognitive reframing; Cognitive computing; Value proposition; Computer science; Service (business); Bounded rationality; Originality; Knowledge management; Value (mathematics); Perception; Cognition; Service innovation; LIDA; Marketing; Business; Psychology; Artificial intelligence; Cognitive model; Social psychology","authors":[{"name":"Richard T. Watson","is_ca":false},{"name":"Leyland Pitt","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.01613939051661574,"gpt":0.255279808923714,"spread":0.2391404184070983,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002024735,0.0005994798,0.000252416,0.001978604,0.003344083,0.00872115,0.001238456,0.001340521,0.0139972],"category_scores_gemma":[0.00417448,0.000126592,0.0004704191,0.001651412,0.01217636,0.007671684,0.00611115,0.002149242,0.001784615],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007181151,"about_ca_system_score_gemma":0.005152513,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004992113,"about_ca_topic_score_gemma":0.004656049,"domain_scores_codex":[0.9973138,0.001223406,0.00007856656,0.0002692043,0.0007281887,0.0003867414],"domain_scores_gemma":[0.9981012,0.0004843574,0.0001927328,0.0003084126,0.0004347135,0.0004785291],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00001704347,0.00003774004,0.0005019757,0.00009066689,0.000008568943,0.000138902,0.006331854,0.0003582064,0.0003757576,0.930723,0.005100721,0.05631554],"study_design_scores_gemma":[0.0000172409,0.00007848891,0.001048211,0.0002560218,0.00001968185,0.0003996162,0.01522405,0.00329986,0.0007485755,0.6649501,0.3139363,0.00002181151],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.03078394,0.002707822,0.04268968,0.02109298,0.0006986392,0.0001308442,0.00004541536,0.0002243185,0.9016262],"genre_scores_gemma":[0.9362626,0.00232713,0.01329286,0.002731364,0.0004344532,0.00009144431,0.00006356079,0.00007008939,0.04472636],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.0139972,"threshold_uncertainty_score":0.05210316,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null}]}