{"meta":{"page":1,"per_page":50,"max_per_page":100,"total":20,"total_is_capped":false,"direct_labels_cover":0,"predictions_cover":20,"direct_label_status":"direct model label, unvalidated","prediction_status":"machine_predicted_unvalidated (Codex and Gemma teacher distillation)","score_status":"score_only:v0-immature-baseline (scores rank; they never assert a category)","snapshot":{"source":"OpenAlex, pinned release, all 482 partitions","release":"2026-06-24","frame_built":"2026-07-12","author_layer_release":"2026-06-26"},"query_hash":"eae5ea8372ae","filters":{"venue":"Managing Service Quality"}},"results":[{"id":"W1599944525","doi":"10.1108/09604520910955320","title":"Service quality, emotional satisfaction, and behavioural intentions","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":413,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"Université Laval","funders":"","keywords":"Psychology; Service quality; Loyalty; Conceptual model; Originality; Empirical research; Service (business); Quality (philosophy); Hospitality industry; Hospitality; Variety (cybernetics); Marketing; Services marketing; Word of mouth; Social psychology; Applied psychology; Business; Tourism; Computer science","authors":[{"name":"Riadh Ladhari","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.06846215412242698,"gpt":0.3151235512971181,"spread":0.2466613971746911,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001639646,0.0001972134,0.0002294634,0.0008168055,0.000364012,0.001536296,0.0002650902,0.0003652472,0.002939001],"category_scores_gemma":[0.007188525,0.0001170112,0.0004668305,0.0009022876,0.0009106732,0.0005132006,0.0005581639,0.0006127864,0.0001596829],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001305015,"about_ca_system_score_gemma":0.001473694,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01870894,"about_ca_topic_score_gemma":0.01327654,"domain_scores_codex":[0.9991026,0.0004269385,0.00006653654,0.0000582998,0.0001998061,0.0001457383],"domain_scores_gemma":[0.9934794,0.002929309,0.001772569,0.0001820853,0.001115798,0.0005209163],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001815571,0.0004409564,0.9624832,0.0003201824,0.0001746022,0.0001161818,0.001916418,0.001134041,0.0004032171,0.005122643,0.0003453221,0.02736169],"study_design_scores_gemma":[0.00002049699,0.000363384,0.9843146,0.0002136964,0.0001537683,0.000107784,0.00475465,0.005573259,0.0003384067,0.002966458,0.001173896,0.00001979563],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9888825,0.0005093362,0.002143819,0.0004871789,0.00001214412,0.00006105839,0.0001105309,0.00001212194,0.007781445],"genre_scores_gemma":[0.99937,0.0001121025,0.0002928506,0.00003587634,0.000003254381,0.0000115543,0.00003271254,7.514107e-7,0.0001409753],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01870894,"threshold_uncertainty_score":0.03720009,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1997071685","doi":"10.1108/09604520810842849","title":"Alternative measures of service quality: a review","year":2008,"lang":"en","type":"review","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":398,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université de Moncton","funders":"","keywords":"SERVQUAL; Service quality; Quality (philosophy); Service (business); Empirical research; Process management; Originality; Constructive; Computer science; Knowledge management; Management science; Marketing; Business; Engineering; Sociology; Qualitative research; Process (computing); Mathematics","authors":[{"name":"Riadh Ladhari","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.2182567750166192,"gpt":0.3873781236457545,"spread":0.1691213486291353,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006317115,0.001086918,0.003553436,0.01440342,0.0006091537,0.002692715,0.002202347,0.001529319,0.003878444],"category_scores_gemma":[0.01454496,0.0006472613,0.001400448,0.01993554,0.001567997,0.003585885,0.001158708,0.001672666,0.0007929364],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003221091,"about_ca_system_score_gemma":0.005762074,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006547024,"about_ca_topic_score_gemma":0.009768666,"domain_scores_codex":[0.9964837,0.0008773158,0.0008133984,0.0004105032,0.001322819,0.00009234195],"domain_scores_gemma":[0.9841961,0.01141548,0.001593779,0.0002573367,0.002336857,0.0002005203],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00006251669,0.00005725213,0.00102893,0.09421318,0.0003052158,0.00009699761,0.0002018984,0.0002852289,0.0001549401,0.004017661,0.008080784,0.8914953],"study_design_scores_gemma":[0.00006192044,0.0002963626,0.01378628,0.2098356,0.002007262,0.002071599,0.001285276,0.0006497799,0.0005311301,0.006491968,0.7628704,0.0001124356],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.0001223961,0.9990098,0.0001459274,0.0002275509,0.00005402117,0.00001018111,0.00002791551,0.000002806073,0.0003993855],"genre_scores_gemma":[0.001703515,0.9975569,0.0004858098,0.0001055875,0.00003808491,0.00002022861,0.00003350861,0.000001310908,0.00005501157],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.01440342,"threshold_uncertainty_score":0.03340846,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2012242612","doi":"10.1108/09604520310506568","title":"Internet users' perceptions of online service quality: a comparison of online buyers and information searchers","year":2003,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":249,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Lakehead University","funders":"","keywords":"The Internet; Quality (philosophy); Service (business); Key (lock); Service quality; Exploratory research; Perception; Business; Trustworthiness; Information quality; World Wide Web; Computer science; Marketing; Internet privacy; Information system; Psychology; Engineering","authors":[{"name":"Shaohan Cai","is_ca":true},{"name":"Minjoon Jun","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0804858515481936,"gpt":0.3491257852277042,"spread":0.2686399336795106,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009132235,0.0001513938,0.0002772554,0.001135372,0.0004007767,0.001401851,0.0001408531,0.0004221715,0.003603685],"category_scores_gemma":[0.004281186,0.0001715094,0.0002547384,0.0007771986,0.0003734954,0.001058123,0.0004883887,0.0003625996,0.0003576637],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001858843,"about_ca_system_score_gemma":0.0001484708,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003046963,"about_ca_topic_score_gemma":0.003169078,"domain_scores_codex":[0.9995939,0.0001241932,0.00004250514,0.00003041236,0.0001349876,0.00007388832],"domain_scores_gemma":[0.9966121,0.001530612,0.0007192295,0.00009839044,0.0004504671,0.0005891122],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003990832,0.0004053063,0.953757,0.00004664804,0.00005028228,0.0003741083,0.02780134,0.00007281642,0.001311316,0.000175001,0.0003294764,0.01527749],"study_design_scores_gemma":[0.0000189994,0.0005750505,0.9486785,0.00001514916,0.00003681929,0.0005095997,0.04848782,0.0005524536,0.0002669835,0.00008593126,0.0007559975,0.00001676861],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9995387,0.00003020707,0.00002275045,0.00002446059,9.773082e-7,0.000002624685,0.0000158271,7.841113e-7,0.0003638143],"genre_scores_gemma":[0.9996073,0.00003655875,0.00002726828,0.0000234598,0.000002945929,0.000003135177,0.00002775644,0.000001031368,0.0002704742],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003603685,"threshold_uncertainty_score":0.01205558,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1976582283","doi":"10.1108/09604520210415353","title":"The service quality construct on a global stage","year":2002,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":122,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Waterloo","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Business; Quality (philosophy); Service (business); Dimension (graph theory); Excellence; Service guarantee; Construct (python library); Service design; Service provider; Computer science; Mathematics; Political science","authors":[{"name":"Brian C. Imrie","is_ca":false},{"name":"John W. Cadogan","is_ca":false},{"name":"Rod B. McNaughton","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.06966665654362007,"gpt":0.3078487544448615,"spread":0.2381820979012415,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001562249,0.0003334132,0.0002748454,0.002584898,0.001275311,0.005076724,0.0003627049,0.0007461588,0.008442936],"category_scores_gemma":[0.00294618,0.0001275211,0.0004421774,0.004195632,0.008752616,0.005523243,0.004155837,0.002462091,0.0005551634],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002253135,"about_ca_system_score_gemma":0.00188856,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006093904,"about_ca_topic_score_gemma":0.004802958,"domain_scores_codex":[0.9982665,0.0006456618,0.0001138452,0.000155387,0.0005232167,0.0002953731],"domain_scores_gemma":[0.9981307,0.0006288209,0.0002651846,0.0001833726,0.0004436952,0.0003481974],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00004074598,0.00006789821,0.03691322,0.0002688403,0.00005337331,0.0002553336,0.02402643,0.001000276,0.001214767,0.8274943,0.00547395,0.1031909],"study_design_scores_gemma":[0.00003247532,0.0004368113,0.1880326,0.000948667,0.0001087064,0.001168559,0.0860608,0.004739143,0.001516231,0.3224289,0.3944303,0.00009692259],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.3203797,0.003027931,0.06302735,0.01616582,0.0004593634,0.0002569082,0.0004873899,0.0002372437,0.5959583],"genre_scores_gemma":[0.9872347,0.0008052453,0.005902641,0.0007308295,0.00007169534,0.0000963797,0.0002089162,0.00004229335,0.004907444],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008442936,"threshold_uncertainty_score":0.02824444,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2016006594","doi":"10.1108/09604521111185637","title":"The effect of accent of service employee on customer service evaluation","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Service (business); Service provider; Psychology; Service design; Business; Stress (linguistics); Feeling; Marketing; Interpersonal communication; Social psychology; Public relations; Political science; Computer science","authors":[{"name":"Sally Rao Hill","is_ca":false},{"name":"Alastair Tombs","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07862512302842808,"gpt":0.3192783472223686,"spread":0.2406532241939405,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004733358,0.000180747,0.0002176017,0.00033239,0.001143325,0.00219518,0.0002506655,0.0003222493,0.003848597],"category_scores_gemma":[0.01508518,0.000119052,0.0003547474,0.0002613183,0.001256913,0.0006498174,0.001249214,0.0007898227,0.0003591526],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001008566,"about_ca_system_score_gemma":0.0008152828,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003684497,"about_ca_topic_score_gemma":0.004541339,"domain_scores_codex":[0.9949084,0.002997993,0.000217852,0.0001787915,0.001218105,0.0004789319],"domain_scores_gemma":[0.978501,0.0118243,0.00368371,0.000650397,0.002673296,0.002667308],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002027165,0.001001742,0.8527032,0.0002594445,0.0001566286,0.001090596,0.06479789,0.0003614693,0.005242166,0.0006751136,0.001170621,0.07051395],"study_design_scores_gemma":[0.00001285724,0.0008085322,0.9488001,0.00006139078,0.00004727278,0.0002366219,0.04697387,0.0002835821,0.001037144,0.0001856523,0.001512847,0.00004009335],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9948041,0.00006990413,0.0001354759,0.0001030643,0.00001205392,0.00001120625,0.00000909998,0.000004268424,0.004850808],"genre_scores_gemma":[0.9995471,0.00003903653,0.0000725859,0.00004119295,0.000005845356,0.000006640861,0.000006411627,0.00000179082,0.0002794493],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004733358,"threshold_uncertainty_score":0.02503264,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2073549000","doi":"10.1108/09604520510597827","title":"A strategic service quality approach using analytic hierarchy process","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":105,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Analytic hierarchy process; Competitor analysis; Service (business); Process management; Service quality; Ranking (information retrieval); Service design; Computer science; Quality (philosophy); Competitive advantage; Service guarantee; Business; Competition (biology); Quality function deployment; Marketing; Service delivery framework; Operations research; Engineering; New product development","authors":[{"name":"Clare Chua Chow","is_ca":true},{"name":"Peter Luk","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1264835804266801,"gpt":0.3473835331093593,"spread":0.2208999526826792,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0131146,0.001422245,0.001138893,0.01080413,0.003081777,0.008750809,0.002762021,0.001731574,0.004456382],"category_scores_gemma":[0.01219048,0.0005869587,0.001801268,0.01052078,0.004673881,0.004510225,0.004377972,0.003040306,0.000694987],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01114923,"about_ca_system_score_gemma":0.02066308,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01390426,"about_ca_topic_score_gemma":0.01252375,"domain_scores_codex":[0.9782878,0.01484669,0.000940569,0.0008012672,0.004386039,0.0007377909],"domain_scores_gemma":[0.9925092,0.004289563,0.0006010145,0.0003934905,0.00185683,0.0003498978],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.00005704022,0.0002354123,0.003210222,0.00186589,0.0001747398,0.0003951971,0.007089188,0.04141941,0.00124508,0.7274187,0.005521289,0.2113678],"study_design_scores_gemma":[0.0001093438,0.0004233023,0.002591726,0.002288255,0.0001741368,0.0004503186,0.01845135,0.235606,0.001838734,0.6544445,0.08347563,0.0001467371],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.006643712,0.001056076,0.9557835,0.003155015,0.0001381396,0.001689802,0.0001545282,0.0002898104,0.03108944],"genre_scores_gemma":[0.172086,0.001416627,0.8219938,0.0004072056,0.00006965865,0.001640652,0.0002319768,0.00005281107,0.002101243],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01390426,"threshold_uncertainty_score":0.0808937,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2171981882","doi":"10.1108/09604520010345768","title":"Transformation or change: some prescriptions for health care organizations","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Organizational Change and Leadership","field":"Business, Management and Accounting","cited_by":101,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Université de Montréal; Concordia University","funders":"","keywords":"Business; Process (computing); Health care; Change management (ITSM); Process management; Resistance (ecology); Plan (archaeology); Control (management); Organizational change; Public relations; Marketing; Risk analysis (engineering); Computer science; Political science; Economic growth; Management; Economics","authors":[{"name":"Steven H. Appelbaum","is_ca":true},{"name":"Lee Wohl","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1013215554579536,"gpt":0.3275975213209128,"spread":0.2262759658629592,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02185999,0.001809541,0.001448291,0.004268322,0.01309109,0.02099513,0.005321693,0.0225931,0.007921863],"category_scores_gemma":[0.02396041,0.0008097447,0.001453455,0.004727386,0.09441735,0.02932548,0.01254902,0.02772104,0.002783204],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.02000618,"about_ca_system_score_gemma":0.02013242,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01874325,"about_ca_topic_score_gemma":0.0178392,"domain_scores_codex":[0.9760944,0.0152886,0.001430184,0.001617582,0.003669791,0.001899548],"domain_scores_gemma":[0.9841212,0.009058677,0.001372555,0.0009286524,0.002244429,0.002274463],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00002108187,0.00005457229,0.0002302466,0.0001355736,0.000005311029,0.00008790214,0.00562275,0.0001678283,0.00002268019,0.9479306,0.03883673,0.006884611],"study_design_scores_gemma":[0.00009230563,0.0000688527,0.0004004296,0.000585174,0.000006546557,0.0001597807,0.01144541,0.000594861,0.00003999463,0.7304534,0.2561145,0.00003889224],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.001490307,0.01296305,0.01296009,0.8711995,0.006130153,0.000343297,0.00007019657,0.0001527737,0.09469073],"genre_scores_gemma":[0.2488977,0.02537908,0.06107229,0.6013251,0.01578783,0.003733842,0.0001647055,0.0002967522,0.04334265],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.0225931,"threshold_uncertainty_score":0.1451557,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1565319303","doi":"10.1108/09604520810885590","title":"Web site satisfaction and purchase intentions","year":2008,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":84,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Moderation; Personality; Context (archaeology); Originality; Big Five personality traits; Risk aversion (psychology); Marketing; E-commerce; Disposition; Set (abstract data type); Psychology; Consumer behaviour; Service (business); Service provider; Business; Social psychology; Computer science; Economics; Creativity; World Wide Web","authors":[{"name":"Chatura Ranaweera","is_ca":true},{"name":"Harvir S. Bansal","is_ca":true},{"name":"Gordon H.G. McDougall","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0518404780735689,"gpt":0.3370369014312025,"spread":0.2851964233576336,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001148709,0.0002011338,0.0003232854,0.0007622092,0.0002949988,0.001546401,0.000268893,0.000517843,0.01587235],"category_scores_gemma":[0.007329776,0.000169154,0.0005833105,0.0009997798,0.0003475147,0.0007358365,0.0004343147,0.0009365504,0.001232504],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002493048,"about_ca_system_score_gemma":0.0003048021,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002618433,"about_ca_topic_score_gemma":0.002786282,"domain_scores_codex":[0.9992377,0.0003211744,0.00006982803,0.0000691344,0.0002352208,0.00006702961],"domain_scores_gemma":[0.9873523,0.007046553,0.002666917,0.0004877503,0.0008474767,0.00159914],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001533535,0.0007365309,0.986981,0.0000609986,0.00008391524,0.00006405805,0.0003796451,0.0001759812,0.0002690897,0.0002837208,0.0003066145,0.01050507],"study_design_scores_gemma":[0.000009873698,0.0003077176,0.9964384,0.00002837445,0.00003933737,0.00006149243,0.0008171268,0.00147699,0.0001581955,0.0002540682,0.0004007638,0.000007725934],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9953526,0.0001248193,0.0001888352,0.0001118775,0.000005899492,0.00002174279,0.0002036067,0.00001094055,0.003979711],"genre_scores_gemma":[0.9981157,0.00009302678,0.0002181233,0.00004467826,0.00000857439,0.00001575011,0.0002516687,0.000005030332,0.001247568],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01587235,"threshold_uncertainty_score":0.05309832,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1979603956","doi":"10.1108/msq-11-2013-0255","title":"Trust transfer and the effect of service quality on trust in the healthcare industry","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":83,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Thompson Rivers University","funders":"","keywords":"Generalizability theory; Structural equation modeling; Service quality; Health care; Quality (philosophy); Business; Affect (linguistics); Outcome (game theory); Originality; Psychology; Marketing; Service (business); Social psychology; Computer science; Economics; Microeconomics","authors":[{"name":"Che-Hui Lien","is_ca":true},{"name":"Jyh‐Jeng Wu","is_ca":false},{"name":"Ying‐Hueih Chen","is_ca":false},{"name":"Chang-Jhan Wang","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03224528857098979,"gpt":0.299557586657069,"spread":0.2673122980860792,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006537456,0.0002453042,0.0004016611,0.001052945,0.001114016,0.002289476,0.0004271519,0.0006213146,0.003886078],"category_scores_gemma":[0.04909709,0.0002324762,0.0009262189,0.0009718298,0.00155108,0.001456925,0.002267048,0.00176068,0.0001915514],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003628697,"about_ca_system_score_gemma":0.003281952,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01294034,"about_ca_topic_score_gemma":0.009867571,"domain_scores_codex":[0.988808,0.006233095,0.0009634012,0.0006076182,0.002215588,0.001172313],"domain_scores_gemma":[0.9198033,0.03940683,0.0258132,0.004285722,0.005298761,0.005392243],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002473452,0.0003713913,0.9726335,0.000100646,0.0003276776,0.0002209524,0.004264578,0.000742186,0.000220091,0.001967683,0.0003450753,0.01855888],"study_design_scores_gemma":[0.00003959372,0.0003299117,0.9840028,0.0001484096,0.0001690485,0.0001832979,0.005522124,0.005934168,0.0003158498,0.002429389,0.0008895137,0.00003596846],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9938577,0.0002395556,0.001199017,0.0009879993,0.00001425082,0.00003082937,0.00005071057,0.000006596,0.003613462],"genre_scores_gemma":[0.9997784,0.00002759577,0.00008839924,0.00002257912,0.000003156115,0.000004787791,0.000009975481,8.062325e-7,0.00006432181],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01294034,"threshold_uncertainty_score":0.03457379,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1978082545","doi":"10.1108/09604520510617284","title":"Relationship benefits in an internet environment","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Victoria","funders":"","keywords":"The Internet; Context (archaeology); Marketing; Business; Value (mathematics); Originality; Face (sociological concept); Computer science; Psychology; World Wide Web; Sociology; Social psychology","authors":[{"name":"Mark Colgate","is_ca":true},{"name":"Margo Buchanan‐Oliver","is_ca":false},{"name":"Ross Elmsly","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07137221093959012,"gpt":0.2882491710370572,"spread":0.216876960097467,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001364823,0.0001121501,0.0001475731,0.000629455,0.001279491,0.002579838,0.0002057924,0.0003252969,0.007957326],"category_scores_gemma":[0.004320366,0.000071961,0.0001225089,0.0006833334,0.001524227,0.002410742,0.002357694,0.0007253883,0.0003682895],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005899424,"about_ca_system_score_gemma":0.0005128447,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0006992865,"about_ca_topic_score_gemma":0.001327244,"domain_scores_codex":[0.9982608,0.001133465,0.00004664799,0.00007501653,0.0003332635,0.0001509237],"domain_scores_gemma":[0.9951751,0.002551056,0.0009047937,0.0002985626,0.0004039892,0.0006664015],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0005184623,0.001411061,0.234231,0.0009006381,0.0001333415,0.002513066,0.08859012,0.001112894,0.007617067,0.1247223,0.009576988,0.5286731],"study_design_scores_gemma":[0.00007997192,0.002015646,0.4681367,0.0006971175,0.0001676687,0.004022556,0.2341912,0.00198937,0.002590971,0.04839323,0.2376276,0.00008789833],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8802212,0.001271759,0.002451124,0.002421061,0.00005002699,0.00004656491,0.000061158,0.00004541337,0.1134317],"genre_scores_gemma":[0.9974689,0.000356255,0.0004401949,0.0002077149,0.00002178916,0.000008658092,0.00001373332,0.000004778817,0.001478001],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007957326,"threshold_uncertainty_score":0.02661997,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1972418418","doi":"10.1108/09604521111113456","title":"Consumer language preferences in service encounters: a cross‐cultural perspective","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":74,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Originality; Service (business); Variety (cybernetics); Perspective (graphical); Marketing; Value (mathematics); Qualitative research; Language barrier; Psychology; Business; Advertising; Linguistics; Sociology; Computer science; Social science","authors":[{"name":"Jonas Holmqvist","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07942097767650824,"gpt":0.3344857736012484,"spread":0.2550647959247401,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003902379,0.0002664263,0.0003220761,0.001681166,0.003266983,0.004804061,0.0003817671,0.0008253948,0.002505702],"category_scores_gemma":[0.005099591,0.0002091571,0.0003290962,0.00179708,0.004294871,0.002686531,0.002331733,0.0009805892,0.0001383093],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001738736,"about_ca_system_score_gemma":0.0009039648,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01263456,"about_ca_topic_score_gemma":0.0114878,"domain_scores_codex":[0.9967638,0.002268903,0.0001208843,0.0001322072,0.0003448929,0.0003692955],"domain_scores_gemma":[0.9955078,0.002932737,0.0005572697,0.0001143873,0.0005835204,0.0003042308],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"observational","study_design_scores_codex":[0.00009686226,0.00009524903,0.1047478,0.0001325657,0.00003815781,0.0009977698,0.8762194,0.00007941486,0.0006957562,0.00307604,0.0003202577,0.01350065],"study_design_scores_gemma":[0.000004338621,0.00008609429,0.04674793,0.0001047036,0.00001939257,0.0006367565,0.9484149,0.0001387162,0.0001820021,0.0006305612,0.003013014,0.00002163943],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9944602,0.0004490702,0.0001618177,0.0005122169,0.000007406706,0.000007039518,0.00001200694,0.000001195065,0.004389107],"genre_scores_gemma":[0.9993092,0.0002915704,0.00006699708,0.0001097235,0.000003390514,0.000004227039,0.000006167262,0.000001399732,0.0002073614],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01263456,"threshold_uncertainty_score":0.02512199,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2047492814","doi":"10.1108/09604521211281378","title":"Service excellence models: a critical discussion and comparison","year":2012,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":61,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Excellence; Service (business); Quality (philosophy); Service quality; Context (archaeology); Service design; Business; Loyalty; Computer science; Process management; Marketing; Service delivery framework; Political science","authors":[{"name":"Matthias H. J. Gouthier","is_ca":false},{"name":"Andreas Giese","is_ca":false},{"name":"Christopher Bartl","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.09589199110563494,"gpt":0.3377681480037039,"spread":0.241876156898069,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06486046,0.001981499,0.001641284,0.02293933,0.008016073,0.0186455,0.004446249,0.005522261,0.003603218],"category_scores_gemma":[0.08819146,0.0004968724,0.002277825,0.01632901,0.02177452,0.02381202,0.008668459,0.009291515,0.0005152878],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.03222309,"about_ca_system_score_gemma":0.01258381,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005381078,"about_ca_topic_score_gemma":0.004726076,"domain_scores_codex":[0.9361411,0.04891839,0.00278056,0.001649739,0.008892339,0.001617811],"domain_scores_gemma":[0.8695901,0.1062341,0.003211671,0.002069352,0.01774378,0.00115093],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0001211542,0.000100682,0.0018095,0.001699845,0.00007552681,0.0006528284,0.046098,0.0007320296,0.0001767547,0.8550675,0.0187627,0.0747034],"study_design_scores_gemma":[0.00004984921,0.0002797526,0.003127451,0.01129319,0.0001186887,0.001149207,0.1946222,0.005825596,0.0007416281,0.4320015,0.3506538,0.0001372189],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.07391872,0.1693863,0.1587367,0.3722866,0.01472292,0.003401511,0.000465547,0.0004621775,0.2066196],"genre_scores_gemma":[0.7963491,0.07050709,0.0961252,0.02286048,0.003001855,0.003607467,0.0003220499,0.0003178441,0.006908926],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.06486046,"threshold_uncertainty_score":0.343019,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2072816163","doi":"10.1108/msq-11-2013-0251","title":"Retaining customers after service failure recoveries: a contingency model","year":2014,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Brock University","funders":"","keywords":"Contingency; Service quality; Marketing; Business; Originality; Service (business); Service recovery; Structural equation modeling; Contingency theory; Test (biology); Consumer behaviour; Psychology; Social psychology; Knowledge management; Computer science","authors":[{"name":"Kaiyu Wang","is_ca":true},{"name":"Li‐Chun Hsu","is_ca":false},{"name":"Wen‐Hai Chih","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.02987328660366893,"gpt":0.2624983218381228,"spread":0.2326250352344538,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003442312,0.0008389637,0.0009285844,0.001705365,0.001515117,0.00295293,0.002479736,0.001816681,0.01181551],"category_scores_gemma":[0.006283992,0.0005929433,0.001787767,0.001260136,0.001852349,0.002771768,0.002072798,0.002500878,0.0009488242],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003250583,"about_ca_system_score_gemma":0.004032832,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03024047,"about_ca_topic_score_gemma":0.02038953,"domain_scores_codex":[0.9982799,0.0005806154,0.000075715,0.0003291144,0.0002308214,0.0005037561],"domain_scores_gemma":[0.9949215,0.002393449,0.0009604886,0.0003032841,0.0007278254,0.0006934224],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"simulation_or_modeling","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00182358,0.002709802,0.3426857,0.0004342347,0.000829744,0.003226526,0.005953543,0.3817005,0.002362238,0.1906713,0.007796359,0.05980638],"study_design_scores_gemma":[0.0001471774,0.001092203,0.05874315,0.000130007,0.0004932047,0.0006998271,0.003205709,0.8828629,0.0003012289,0.04932781,0.002867245,0.0001294941],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.894531,0.0007626635,0.06910913,0.004923316,0.0001390299,0.0005396313,0.0009970798,0.0004019951,0.02859621],"genre_scores_gemma":[0.9948532,0.0001813028,0.001837643,0.00007718247,0.00002228369,0.00009638153,0.0001990037,0.00001282225,0.002720174],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03024047,"threshold_uncertainty_score":0.06012893,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1969287165","doi":"10.1108/09604520010336669","title":"Service quality in consulting: what is engagement success?","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Organizational Downsizing and Restructuring","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"University of Manitoba","funders":"","keywords":"Business; Reputation; Information technology consulting; Marketing; Revenue; Service (business); Customer engagement; Quality (philosophy); Exploratory research; Service quality; Public relations; Services marketing; Sociology; Computer science; Accounting; Information system","authors":[{"name":"Ron McLachlin","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03616540657344115,"gpt":0.2925207972368892,"spread":0.2563553906634481,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02072261,0.000294207,0.0009491994,0.003857631,0.007087246,0.01826528,0.001659183,0.003443575,0.00718848],"category_scores_gemma":[0.07882836,0.0003419197,0.0005505487,0.007021081,0.01181252,0.008001794,0.009146474,0.003061128,0.001187828],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.009685691,"about_ca_system_score_gemma":0.009013288,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01595395,"about_ca_topic_score_gemma":0.01176947,"domain_scores_codex":[0.9445884,0.02601586,0.002002099,0.001250779,0.01741478,0.008728072],"domain_scores_gemma":[0.8802048,0.05332671,0.01813737,0.001980201,0.01674033,0.02961063],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.0002775169,0.001101968,0.4284992,0.001037854,0.0001913193,0.001584429,0.1669044,0.001138353,0.0006219135,0.08438462,0.01487472,0.2993838],"study_design_scores_gemma":[0.00008789584,0.0009354095,0.4070497,0.001379863,0.0001225131,0.001640141,0.4410763,0.004559318,0.001165643,0.07556066,0.06622851,0.0001940567],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.747556,0.004615852,0.006144089,0.06844589,0.0002282267,0.0001984102,0.0001025357,0.0001521111,0.1725568],"genre_scores_gemma":[0.9977354,0.0004519556,0.0002911057,0.0004666376,0.00008061933,0.00003055185,0.00002164179,0.00001720688,0.0009048996],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02072261,"threshold_uncertainty_score":0.109593,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2104984539","doi":"10.1108/09604520510617293","title":"Beyond the friendly skies: an integrative framework for managing the air travel experience","year":2005,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":52,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Concordia University","funders":"","keywords":"Aviation; Marketing; Business; Service quality; Originality; Perspective (graphical); Key (lock); Process management; Service (business); Quality (philosophy); Knowledge management; Computer science; Engineering; Qualitative research; Sociology","authors":[{"name":"Jordan L. Le Bel","is_ca":true}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03499183123701773,"gpt":0.3242671877041564,"spread":0.2892753564671386,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003131969,0.0009563349,0.0004468339,0.003003435,0.003655681,0.01352685,0.001919605,0.002080554,0.004396144],"category_scores_gemma":[0.002474675,0.0002693551,0.0007067585,0.001769353,0.01072098,0.009905608,0.004241281,0.002442866,0.0005118657],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004456196,"about_ca_system_score_gemma":0.007258602,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00704842,"about_ca_topic_score_gemma":0.01006516,"domain_scores_codex":[0.9980222,0.001173106,0.0000805349,0.0001778108,0.000285936,0.0002604274],"domain_scores_gemma":[0.9988362,0.0003505106,0.000145442,0.0000801417,0.0002418026,0.0003458962],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00002651269,0.00007148289,0.002017358,0.0003687224,0.00002932189,0.0004024437,0.03080916,0.003657824,0.0005584633,0.8833218,0.005457891,0.07327908],"study_design_scores_gemma":[0.00002370962,0.0002233744,0.005384808,0.001406801,0.0000846562,0.0008406964,0.08148525,0.01238488,0.0004343304,0.6724665,0.22518,0.00008496297],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.07941025,0.01460701,0.466241,0.03901364,0.0007071745,0.0009729262,0.0002188202,0.0004896241,0.3983395],"genre_scores_gemma":[0.8328242,0.006124288,0.1446343,0.001262638,0.0002509015,0.000642574,0.0001363392,0.0000814217,0.01404342],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01352685,"threshold_uncertainty_score":0.03233206,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2171151076","doi":"10.1108/09604521311312255","title":"The impact of call centre stressors on inbound and outbound call‐centre agent burnout","year":2013,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Carleton University","funders":"","keywords":"Call centre; Context (archaeology); Burnout; Emotional exhaustion; Stressor; Business; Marketing; Psychology; Computer science; Telecommunications","authors":[{"name":"Michel Rod","is_ca":true},{"name":"Nicholas J. Ashill","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.0201630993231499,"gpt":0.2818215529522957,"spread":0.2616584536291458,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001515032,0.0003886768,0.0003656899,0.0005450755,0.001836296,0.002478095,0.0005269852,0.0004965405,0.005504448],"category_scores_gemma":[0.008851244,0.0001947877,0.0003125795,0.0004105488,0.00105616,0.0005688131,0.002318912,0.0009810195,0.0005859092],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001037486,"about_ca_system_score_gemma":0.001473089,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00843425,"about_ca_topic_score_gemma":0.01380998,"domain_scores_codex":[0.9983733,0.0006554056,0.0001079698,0.0001166117,0.0003691398,0.0003775464],"domain_scores_gemma":[0.9905941,0.002853206,0.002554798,0.0004988436,0.001029259,0.002469688],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0009962927,0.0007247071,0.8994857,0.0002871346,0.0001650044,0.000536926,0.05826849,0.0003475243,0.003342204,0.0004276838,0.0006137235,0.03480456],"study_design_scores_gemma":[0.000007689764,0.0002906783,0.9620731,0.00006160508,0.00003109704,0.0001300176,0.0357023,0.0001818966,0.000237571,0.0001232741,0.00114549,0.00001526305],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9981849,0.00006918127,0.00009268326,0.00005532075,0.000007371999,0.00001176873,0.00001408503,0.000002726506,0.001562065],"genre_scores_gemma":[0.9993498,0.00007420115,0.00006994952,0.00003344204,0.000005809128,0.00001454591,0.00002872379,0.000002506876,0.0004210534],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00843425,"threshold_uncertainty_score":0.01841426,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1535337538","doi":"10.1108/09604520911005080","title":"An approach to develop effective customer loyalty programs","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"Canadian Rheumatology Association","funders":"","keywords":"Loyalty; Loyalty program; Marketing; Business; Loyalty business model; Competition (biology); TRIPS architecture; Value (mathematics); Advertising; Computer science","authors":[{"name":"Richard Ho","is_ca":false},{"name":"Leo Huang","is_ca":false},{"name":"Stanley Y. B. Huang","is_ca":false},{"name":"Tina Lee","is_ca":true},{"name":"Alexander Rosten","is_ca":false},{"name":"Christopher S. Tang","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.03581372907902581,"gpt":0.299481142638572,"spread":0.2636674135595462,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005145776,0.0005175928,0.0002361457,0.001098557,0.001529385,0.002588845,0.001774069,0.001331249,0.008333492],"category_scores_gemma":[0.006126993,0.0002862912,0.0003494174,0.000719208,0.001395437,0.002054236,0.003544721,0.001973027,0.001745914],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002075337,"about_ca_system_score_gemma":0.005660201,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001324106,"about_ca_topic_score_gemma":0.002014705,"domain_scores_codex":[0.9953449,0.00238449,0.0001458074,0.0003096003,0.00146895,0.0003461445],"domain_scores_gemma":[0.9971577,0.000796915,0.0002509514,0.000371238,0.0009821156,0.0004410933],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00006625189,0.002098816,0.004182028,0.0006609503,0.00005282746,0.0002710882,0.00372898,0.007085061,0.004296715,0.2997961,0.01939349,0.6583677],"study_design_scores_gemma":[0.0003753639,0.004972805,0.01232914,0.002326519,0.0001869947,0.001606878,0.01389091,0.0778913,0.01723708,0.2961772,0.5728404,0.0001654598],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.04853449,0.0003959656,0.656372,0.01208882,0.0001849103,0.002722609,0.00009255691,0.001106683,0.278502],"genre_scores_gemma":[0.3598909,0.0006505871,0.6056669,0.002831163,0.00008080238,0.002529728,0.0001313089,0.0001302575,0.02808828],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008333492,"threshold_uncertainty_score":0.02787834,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2027276654","doi":"10.1108/09604520410528563","title":"The almost customer: a missed opportunity to enhance corporate success","year":2004,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Customer retention; Customer delight; Business; Customer equity; Customer advocacy; Marketing; Customer profitability; Customer to customer; Loyalty business model; Customer satisfaction; Customer intelligence; Service quality; Phenomenon; Customer lifetime value; Service (business)","authors":[{"name":"James G. Barnes","is_ca":true},{"name":"B. R. King","is_ca":false},{"name":"Gordon A. Breen","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.07011811040658206,"gpt":0.316500444106868,"spread":0.2463823337002859,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001725881,0.0001742786,0.0003315172,0.0004418715,0.001399364,0.004391861,0.0005116367,0.001229547,0.005290807],"category_scores_gemma":[0.005397861,0.00009803189,0.0001375746,0.0005320069,0.001818582,0.003708183,0.003319718,0.0008791961,0.000884605],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004614549,"about_ca_system_score_gemma":0.001079653,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004384872,"about_ca_topic_score_gemma":0.001290869,"domain_scores_codex":[0.9982755,0.0006843895,0.00005012793,0.00008501673,0.0005486971,0.0003562875],"domain_scores_gemma":[0.9936562,0.001890746,0.001097388,0.0004540367,0.0006183137,0.002283341],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0001787482,0.0004064422,0.0633708,0.0006102031,0.00004554465,0.001045474,0.009170163,0.0003498652,0.003368113,0.04260512,0.04451313,0.8343365],"study_design_scores_gemma":[0.00005899503,0.003875665,0.2975539,0.001736175,0.0001601198,0.009246347,0.08329187,0.003993958,0.00358343,0.09396227,0.5022928,0.0002445173],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7991133,0.01338076,0.009451156,0.05524551,0.001008246,0.00007634417,0.00007790222,0.0004647294,0.1211821],"genre_scores_gemma":[0.988321,0.002132865,0.002019284,0.002201054,0.0003694415,0.00001342044,0.00002931082,0.00003208896,0.004881511],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005290807,"threshold_uncertainty_score":0.01769954,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W1992497140","doi":"10.1108/09604520110366142","title":"Are you looking forward to your surgery?","year":2001,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Primary Care and Health Outcomes","field":"Health Professions","cited_by":9,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true},"ca_institutions":"","funders":"","keywords":"Six Sigma; Distress; Business; Work (physics); Service (business); Quality (philosophy); Service quality; Operations management; Quality management; Medicine; Nursing; Marketing; Economics","authors":[{"name":"Evert Gummesson","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.1647692563227743,"gpt":0.4742602798867094,"spread":0.309491023563935,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001876337,0.000285778,0.0003704044,0.0007674397,0.003593572,0.002223441,0.0005998419,0.004775891,0.05558684],"category_scores_gemma":[0.01468833,0.0001911138,0.0004845839,0.0003929457,0.001761626,0.004104868,0.00155767,0.006508126,0.0164294],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001372992,"about_ca_system_score_gemma":0.003045884,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008741003,"about_ca_topic_score_gemma":0.028169,"domain_scores_codex":[0.9989939,0.0002884667,0.00005509606,0.00005891607,0.0003330173,0.0002705303],"domain_scores_gemma":[0.9943141,0.0006941638,0.0004668569,0.0001005676,0.00159644,0.002827998],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"observational","study_design_scores_codex":[0.00003552234,0.00008754072,0.008832186,0.00009544252,0.0000113391,0.001065595,0.001698348,0.00003535231,0.0001767073,0.002234242,0.9210941,0.06463366],"study_design_scores_gemma":[0.00002336313,0.000283415,0.01701441,0.001276947,0.00002599036,0.005973476,0.02875556,0.0001059363,0.0001856513,0.008790986,0.9374898,0.00007446912],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.004347891,0.005428839,0.0005611423,0.945586,0.01263859,0.00001895989,0.00009573947,0.00008230652,0.03124058],"genre_scores_gemma":[0.09899429,0.0291148,0.002255485,0.6797497,0.01948735,0.00006955569,0.0002280464,0.0001901268,0.1699107],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.05558684,"threshold_uncertainty_score":0.1859565,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null},{"id":"W2077802793","doi":"10.1108/09604520010321052","title":"One‐stop‐shop information mall – MTR’s experience","year":2000,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Information Technology Governance and Strategy","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false},"ca_institutions":"Lockheed Martin (Canada)","funders":"","keywords":"Intranet; Documentation; Shopping mall; Business; Information management; Corporation; Computer science; Information system; World Wide Web; Process management; Knowledge management; The Internet; Engineering; Advertising; Operating system","authors":[{"name":"Y.K. Chan","is_ca":false},{"name":"Martin Brown","is_ca":true},{"name":"Kevin Neailey","is_ca":false},{"name":"W.H. Ip","is_ca":false}],"retraction":null,"screen_n_in":null,"score":{"opus":0.02756791692791279,"gpt":0.2548119169030684,"spread":0.2272439999751556,"validation_status":"score_only:v0-immature-baseline"},"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002798259,0.0002954367,0.0002602395,0.0006555745,0.004974381,0.004833608,0.001175652,0.002553032,0.03869379],"category_scores_gemma":[0.003255976,0.0003265721,0.00033424,0.001270137,0.002149646,0.005820222,0.004734949,0.002052868,0.01039705],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001776627,"about_ca_system_score_gemma":0.001951491,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005652522,"about_ca_topic_score_gemma":0.01503316,"domain_scores_codex":[0.9975043,0.001160162,0.0000733182,0.0002536451,0.0004611436,0.0005474299],"domain_scores_gemma":[0.9970449,0.0004335529,0.0001703076,0.0002639318,0.0002855574,0.001801682],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001103899,0.006405025,0.0246859,0.0007762419,0.0000547462,0.02477512,0.2557661,0.0007476081,0.005889878,0.04268316,0.2072269,0.4298854],"study_design_scores_gemma":[0.00008568469,0.002288242,0.02611832,0.0002553507,0.00002374502,0.01435612,0.1273793,0.001554519,0.002183487,0.002009516,0.8235512,0.0001947696],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.718905,0.001548943,0.002483839,0.01495054,0.0004896476,0.0001719428,0.0004613958,0.0007563449,0.2602324],"genre_scores_gemma":[0.8639652,0.001416467,0.002363348,0.003985761,0.0001756656,0.00003890959,0.0003992924,0.0003015172,0.1273537],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03869379,"threshold_uncertainty_score":0.1294436,"prediction_status":"machine_predicted_unvalidated"},"labels":[],"label_agreement":null}]}