{"id":"W1176708167","doi":"","title":"Remote People Management - Resolving Organizational Issues at Call Centers : Case Study of the Bank of Nova Scotia","year":2008,"lang":"en","type":"article","venue":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","topic":"Employment and Welfare Studies","field":"Health Professions","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Context (archaeology); Business; Order (exchange); Marketing; Process management; Computer science; Knowledge management; Public relations; Political science; Geography; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001064837,0.0004097508,0.0003453503,0.0007766049,0.01049555,0.002651139,0.001369428,0.002131295,0.004120337],"category_scores_gemma":[0.002423392,0.0002973055,0.000211525,0.001249604,0.002942866,0.000750447,0.002124338,0.001412369,0.0005008402],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01283685,"about_ca_system_score_gemma":0.008400159,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.4867346,"about_ca_topic_score_gemma":0.7493786,"domain_scores_codex":[0.9985056,0.0006158989,0.00004538139,0.0001111822,0.0001737001,0.0005483951],"domain_scores_gemma":[0.9978998,0.0006872039,0.0002410912,0.00006116115,0.0002279006,0.0008828292],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.000609156,0.001923185,0.126487,0.0009119651,0.00006986323,0.1802752,0.6221486,0.002242529,0.005627299,0.006325223,0.01164347,0.04173654],"study_design_scores_gemma":[0.00002912957,0.0003561554,0.1318682,0.0002901779,0.00002544718,0.003619076,0.8413615,0.0007869152,0.0005793911,0.0002795526,0.02076672,0.00003782777],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9938754,0.0003252234,0.0001501795,0.0009314019,0.00002316932,0.00006944603,0.00005315216,0.000004399257,0.004567457],"genre_scores_gemma":[0.9897853,0.0006277818,0.0003369669,0.0003495215,0.00001553652,0.00003617686,0.00004816766,0.000008420742,0.008792197],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4867346,"threshold_uncertainty_score":0.967803,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04871598387201653,"score_gpt":0.3486038380236802,"score_spread":0.2998878541516637,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}