{"id":"W1521913951","doi":"10.1108/09564231011025100","title":"Customer sociability and the total service experience","year":2010,"lang":"en","type":"article","venue":"Journal of service management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":155,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal; Concordia University","funders":"","keywords":"Psychology; Social psychology; Agreeableness; Personality; Extraversion and introversion; Big Five personality traits; Context (archaeology); Meaning (existential); Service (business); Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001946294,0.0002134925,0.0003340874,0.0001732301,0.0003131174,0.0004005867,0.0006716748,0.00007582763,0.0004220184],"category_scores_gemma":[0.00003731007,0.000142308,0.000121606,0.0008061797,0.0001104434,0.001252133,0.0005730636,0.0004987578,0.0001987462],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000021172,"about_ca_system_score_gemma":0.00001491744,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001020111,"about_ca_topic_score_gemma":0.001195179,"domain_scores_codex":[0.9982601,0.00003509551,0.0006067987,0.0002231469,0.0005807533,0.0002940561],"domain_scores_gemma":[0.9982895,0.00009368913,0.0006146633,0.0004037691,0.0005629011,0.00003547584],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.004720609,0.002478286,0.03448797,0.01302998,0.001958792,0.0003137638,0.04208606,0.001496471,0.003301268,0.7613183,0.02103754,0.113771],"study_design_scores_gemma":[0.01198712,0.00003207388,0.3149385,0.000232246,0.001139878,0.0001549904,0.05981858,0.009204453,0.00006386823,0.0229139,0.5783414,0.001172967],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9244056,0.000047217,0.00003888388,0.0443995,0.001074776,0.0003070736,8.571675e-7,0.0000359912,0.02969011],"genre_scores_gemma":[0.9684929,0.00002656847,0.0002541627,0.02983563,0.001185863,0.00001531941,0.000001689059,0.00001959843,0.0001682248],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7384043,"threshold_uncertainty_score":0.5803151,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01485139297957097,"score_gpt":0.2468594750317389,"score_spread":0.2320080820521679,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}