{"id":"W1523356455","doi":"10.5539/ass.v11n16p257","title":"A Novel Two-Dimension’ Customer Knowledge Analysis Model","year":2015,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer knowledge; Customer intelligence; Voice of the customer; Customer advocacy; Knowledge management; Computer science; Customer to customer; Customer retention; Process management; Business; Service quality; Marketing; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009753323,0.00009373604,0.00012794,0.0004817947,0.0004252983,0.0002536123,0.0003448339,0.00003292971,0.00002384584],"category_scores_gemma":[0.00007674221,0.00008677135,0.00005214081,0.008091722,0.0001530044,0.00156353,0.0001672452,0.00007161054,0.0005444827],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006310265,"about_ca_system_score_gemma":0.0001291564,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003043826,"about_ca_topic_score_gemma":0.00009980825,"domain_scores_codex":[0.9988582,0.000003207287,0.0001508999,0.0003057648,0.0004103928,0.0002715827],"domain_scores_gemma":[0.9990208,0.000003908834,0.0001143034,0.000164789,0.000676751,0.00001951358],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0000205827,0.0002972981,0.004640526,0.00002725908,0.00007192524,0.000001806066,0.004790869,0.0006350554,0.02377137,0.7869838,0.01129984,0.1674597],"study_design_scores_gemma":[0.004319654,0.00003174771,0.2235302,0.00004411432,0.001851071,0.000004093732,0.01533006,0.462636,0.001564941,0.08644516,0.2013505,0.002892422],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.05972143,0.0000175599,0.002434902,0.00505959,0.0003741778,0.0001080296,0.00000118368,0.000110893,0.9321722],"genre_scores_gemma":[0.9941607,1.334658e-7,0.0004685205,0.00378524,0.001061803,0.000005166339,0.00000951419,0.000007225945,0.0005017037],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9344392,"threshold_uncertainty_score":0.6998405,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05319597763435974,"score_gpt":0.307066451427057,"score_spread":0.2538704737926973,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}