{"id":"W1534361895","doi":"10.1108/09670730510599568","title":"High retention rates bring customer benefits at SITEL Direct","year":2005,"lang":"en","type":"article","venue":"Human Resource Management International Digest","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Retention rate; Originality; Work (physics); Business; Marketing; Employee retention; Retention Management; Operations management; Value (mathematics); Psychology; Economics; Engineering; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001620405,0.0001805821,0.0001942976,0.0004484962,0.004143555,0.003281362,0.0009749528,0.001004674,0.0570063],"category_scores_gemma":[0.003437509,0.0002961019,0.0002351242,0.0003791139,0.000768361,0.0008861569,0.002904409,0.001334051,0.009910189],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002383705,"about_ca_system_score_gemma":0.005438891,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02239442,"about_ca_topic_score_gemma":0.06625472,"domain_scores_codex":[0.9982785,0.0003883713,0.00003372148,0.0001366782,0.0006695189,0.0004932445],"domain_scores_gemma":[0.9939103,0.0007406049,0.0004905778,0.0003656081,0.001870173,0.002622792],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0005930394,0.002316284,0.2097169,0.0003076603,0.00003644138,0.002522978,0.01813828,0.0003830722,0.006817664,0.002940096,0.1914458,0.5647818],"study_design_scores_gemma":[0.0002416707,0.004681032,0.458962,0.000426508,0.00007987913,0.005278399,0.08034009,0.001926139,0.008867874,0.001548079,0.437452,0.0001963499],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8411102,0.0004815224,0.002110575,0.009365734,0.0002514409,0.0002447199,0.0002844381,0.0008525357,0.1452988],"genre_scores_gemma":[0.8537081,0.0002323387,0.001905101,0.002220828,0.00009618747,0.000118959,0.0002148232,0.0001490469,0.1413547],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0570063,"threshold_uncertainty_score":0.1907051,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03532100683772504,"score_gpt":0.3238202343389291,"score_spread":0.2884992275012041,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}