{"id":"W1535337538","doi":"10.1108/09604520911005080","title":"An approach to develop effective customer loyalty programs","year":2009,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"ca_institutions":"Canadian Rheumatology Association","funders":"","keywords":"Loyalty; Loyalty program; Marketing; Business; Loyalty business model; Competition (biology); TRIPS architecture; Value (mathematics); Advertising; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005145776,0.0005175928,0.0002361457,0.001098557,0.001529385,0.002588845,0.001774069,0.001331249,0.008333492],"category_scores_gemma":[0.006126993,0.0002862912,0.0003494174,0.000719208,0.001395437,0.002054236,0.003544721,0.001973027,0.001745914],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002075337,"about_ca_system_score_gemma":0.005660201,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001324106,"about_ca_topic_score_gemma":0.002014705,"domain_scores_codex":[0.9953449,0.00238449,0.0001458074,0.0003096003,0.00146895,0.0003461445],"domain_scores_gemma":[0.9971577,0.000796915,0.0002509514,0.000371238,0.0009821156,0.0004410933],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00006625189,0.002098816,0.004182028,0.0006609503,0.00005282746,0.0002710882,0.00372898,0.007085061,0.004296715,0.2997961,0.01939349,0.6583677],"study_design_scores_gemma":[0.0003753639,0.004972805,0.01232914,0.002326519,0.0001869947,0.001606878,0.01389091,0.0778913,0.01723708,0.2961772,0.5728404,0.0001654598],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.04853449,0.0003959656,0.656372,0.01208882,0.0001849103,0.002722609,0.00009255691,0.001106683,0.278502],"genre_scores_gemma":[0.3598909,0.0006505871,0.6056669,0.002831163,0.00008080238,0.002529728,0.0001313089,0.0001302575,0.02808828],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008333492,"threshold_uncertainty_score":0.02787834,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03581372907902581,"score_gpt":0.299481142638572,"score_spread":0.2636674135595462,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}