{"id":"W1536032651","doi":"10.1108/01435120810869129","title":"Perceived service quality, perceived value and recommendation","year":2008,"lang":"en","type":"article","venue":"Library Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"ca_institutions":"Saint Mary's University; Université de Moncton","funders":"","keywords":"Context (archaeology); Service quality; Originality; Relevance (law); Value (mathematics); Service (business); Perspective (graphical); Quality (philosophy); Knowledge management; Test (biology); Affect (linguistics); Computer science; Marketing; Psychology; Business; Social psychology; Political science; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001831994,0.0001628698,0.0003094194,0.001386671,0.0004284171,0.002187991,0.0003798045,0.0004465047,0.004200801],"category_scores_gemma":[0.01249709,0.00009555979,0.0003772222,0.002054036,0.0009687102,0.000981848,0.0005216044,0.00061432,0.0002887303],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001743242,"about_ca_system_score_gemma":0.001394912,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02310305,"about_ca_topic_score_gemma":0.01379352,"domain_scores_codex":[0.998338,0.0005304274,0.0001283948,0.0000925316,0.0007058707,0.0002047999],"domain_scores_gemma":[0.9883343,0.004897973,0.002633451,0.0003963219,0.002421562,0.001316441],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001231233,0.0003829556,0.9444664,0.0002292044,0.0001586696,0.0001273775,0.002704887,0.001170611,0.0004497673,0.005075102,0.0006265954,0.04448533],"study_design_scores_gemma":[0.00002230154,0.0004170121,0.9782423,0.0001608107,0.00008821143,0.0002034229,0.008296614,0.006943252,0.0003479566,0.002767852,0.002473126,0.00003705093],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9850355,0.0004621433,0.002014904,0.0004887045,0.000008124698,0.00005460735,0.0001983163,0.00002199765,0.01171567],"genre_scores_gemma":[0.9993348,0.00007039429,0.000317577,0.00002155147,0.00000381524,0.000006939767,0.00004748716,0.000001126938,0.0001963228],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02310305,"threshold_uncertainty_score":0.04593718,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04324454456675412,"score_gpt":0.2534187867252095,"score_spread":0.2101742421584553,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}