{"id":"W1536032651","doi":"10.1108/01435120810869129","title":"Perceived service quality, perceived value and recommendation","year":2008,"lang":"en","type":"article","venue":"Library Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"ca_institutions":"Saint Mary's University; Université de Moncton","funders":"","keywords":"Context (archaeology); Service quality; Originality; Relevance (law); Value (mathematics); Service (business); Perspective (graphical); Quality (philosophy); Knowledge management; Test (biology); Affect (linguistics); Computer science; Marketing; Psychology; Business; Social psychology; Political science; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0002456815,0.0002563355,0.0002545382,0.0002681154,0.0004409379,0.0003037527,0.0003300431,0.00007342644,0.002011376],"category_scores_gemma":[0.000007045388,0.0002586427,0.00006925718,0.0006064925,0.00004847755,0.003646686,0.0007110699,0.000148378,0.0008085672],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000151132,"about_ca_system_score_gemma":0.000008313231,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007302502,"about_ca_topic_score_gemma":0.00004531976,"domain_scores_codex":[0.9984577,0.00005568911,0.0004073203,0.0004863098,0.0002613089,0.0003317241],"domain_scores_gemma":[0.9993659,0.00004159293,0.0001678545,0.0003549477,0.00003647636,0.00003323386],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0006764097,0.00140837,0.2047041,0.008672676,0.000711538,0.0002253641,0.006370278,0.0003121708,0.0004975338,0.5764392,0.1327536,0.06722879],"study_design_scores_gemma":[0.0007968467,0.000007784241,0.709466,0.00004570598,0.00005471334,0.000003986358,0.001561169,0.001938061,0.000003244282,0.002826747,0.2829306,0.0003651638],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7820621,0.00003756915,0.00007800528,0.01902552,0.0002928506,0.0004333705,0.00000552632,0.000487676,0.1975774],"genre_scores_gemma":[0.9400466,0.000265477,0.001135229,0.05284515,0.0007072256,0.00004515489,0.0004113759,0.00005636914,0.00448741],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5736125,"threshold_uncertainty_score":0.9999866,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04324454456675412,"score_gpt":0.2534187867252095,"score_spread":0.2101742421584553,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}