{"id":"W1563905884","doi":"10.1108/17566690910971427","title":"Waiting in a queue with strangers and acquaintances","year":2009,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal; Université du Québec à Montréal","funders":"","keywords":"Customer intelligence; Exploratory research; Customer retention; Customer advocacy; Customer satisfaction; Conceptual model; Service quality; Consumer behaviour; Perception; Originality; Computer science; Service (business); Marketing; Business; Psychology; Social psychology; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009301744,0.00006143586,0.0001194197,0.0001816739,0.00007986466,0.0002632822,0.0001964802,0.00001322732,0.00001105037],"category_scores_gemma":[0.00004799159,0.00004325534,0.00001443564,0.0002074347,0.0001033648,0.001066743,0.00003313599,0.00007295579,7.089458e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000009795092,"about_ca_system_score_gemma":0.00001966557,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0006725115,"about_ca_topic_score_gemma":0.00335136,"domain_scores_codex":[0.9992024,0.00001246088,0.0002419152,0.00009815276,0.0003578987,0.00008718456],"domain_scores_gemma":[0.9994336,0.00005610196,0.0002450389,0.00002212076,0.0002347413,0.000008394068],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001362218,0.00006828843,0.8271587,0.0000383424,0.0000304562,0.00005184436,0.0009460498,0.0000330683,0.0007019144,0.04774742,0.000006821766,0.1230809],"study_design_scores_gemma":[0.0005393109,0.00003572652,0.9859694,0.0001971002,0.00001563705,0.00003494181,0.005439239,0.0005838044,0.00001601082,0.006629194,0.0004347627,0.0001048461],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9328513,0.0003287013,0.00001254669,0.06568675,0.00008201014,0.00002602318,5.122363e-7,0.000004276131,0.001007869],"genre_scores_gemma":[0.9950118,0.0000519158,0.0001870923,0.004667235,0.00007693245,3.212764e-7,2.143233e-7,0.000001164649,0.000003325189],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1588107,"threshold_uncertainty_score":0.2538836,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08506715400145073,"score_gpt":0.3494149505936038,"score_spread":0.2643477965921531,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}