{"id":"W1595578584","doi":"10.18438/b8491g","title":"Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are","year":2011,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Web and Library Services","field":"Computer Science","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service provider; Computer science; Database transaction; Service (business); World Wide Web; Instant messaging; Class (philosophy); Internet privacy; Business; Database","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003628535,0.0001235994,0.000212421,0.0006121335,0.0007304,0.001869582,0.0002837562,0.0004763622,0.00979115],"category_scores_gemma":[0.01690149,0.0002330992,0.0003651322,0.0005630734,0.0008065765,0.002124783,0.001137632,0.0005531573,0.0007388038],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005139575,"about_ca_system_score_gemma":0.0004426347,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003463736,"about_ca_topic_score_gemma":0.002864233,"domain_scores_codex":[0.9975833,0.001097891,0.0001539512,0.0001905495,0.0007968606,0.000177387],"domain_scores_gemma":[0.9855218,0.005521513,0.00564502,0.0007109194,0.001646732,0.0009539618],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007508065,0.0004318459,0.8660836,0.0002694025,0.0001458737,0.0002977706,0.06347942,0.000310643,0.002671614,0.001982379,0.003705481,0.05987129],"study_design_scores_gemma":[0.00005076538,0.0008330001,0.8659202,0.0001604623,0.00007927848,0.0006370658,0.1193898,0.001236923,0.00101067,0.0009944021,0.009617013,0.00007036289],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9943765,0.0001602801,0.0005997594,0.0004420561,0.00001667534,0.000009800962,0.00003768343,0.00001437512,0.004342875],"genre_scores_gemma":[0.9985932,0.00009353015,0.000387527,0.0001533564,0.00001480799,0.000007321657,0.00004849231,0.000005151856,0.0006966324],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00979115,"threshold_uncertainty_score":0.0327546,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03025663356480465,"score_gpt":0.2236200366666311,"score_spread":0.1933634031018265,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}