{"id":"W1595688869","doi":"","title":"MEASURING THE E-COMMERCE CUSTOMER SERVICE LIFE CYCLE","year":2002,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of British Columbia","funders":"","keywords":"Service (business); Product (mathematics); Marketing; Business; Competitive advantage; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006796251,0.00008998584,0.0002283466,0.0002547182,0.0004586614,0.0004932345,0.001157394,0.0001508009,0.00003754759],"category_scores_gemma":[0.00501576,0.00004502522,0.0002400088,0.0008548947,0.00001582667,0.00166118,0.00007110675,0.0002979247,0.000729854],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002555554,"about_ca_system_score_gemma":0.00004207754,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00001059528,"about_ca_topic_score_gemma":0.000005416097,"domain_scores_codex":[0.9964145,0.0002509488,0.001388278,0.00005645553,0.001723814,0.0001659812],"domain_scores_gemma":[0.9929208,0.0007380522,0.003645326,0.0003511916,0.002283896,0.00006075499],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00006589391,0.0001217303,0.2312255,0.00003717476,0.0002953666,2.950624e-7,0.01503229,0.03155782,0.0001062811,0.01613786,0.6939234,0.01149637],"study_design_scores_gemma":[0.001016314,0.00002112633,0.1191237,0.00003583192,0.00005662988,0.00004056848,0.006786239,0.01256635,0.00003833822,0.0003737562,0.8598273,0.000113767],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8131905,0.0004900562,0.007579495,0.1218675,0.01603852,0.001881112,0.0001124549,0.0001746753,0.03866571],"genre_scores_gemma":[0.9951375,0.000008258862,0.00003958746,0.001775434,0.0001590878,0.00001105648,5.657838e-7,0.000004861442,0.002863621],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1819471,"threshold_uncertainty_score":0.9381041,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1094673076476947,"score_gpt":0.3167207800287265,"score_spread":0.2072534723810318,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}