{"id":"W1716975747","doi":"10.21083/surg.v5i2.1718","title":"Mobile customer relationship management: Factors affecting consumer mobile technology adoption within the hotel industry","year":2012,"lang":"en","type":"article","venue":"SURG Journal","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Guelph","funders":"","keywords":"Business; Immediacy; Personalization; Customer relationship management; Mobile technology; Customer satisfaction; Marketing; Mobile device; Computer science; World Wide Web","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["sts"],"consensus_categories":[],"category_scores_codex":[0.003369215,0.0001074767,0.0001256784,0.0001690174,0.001466943,0.0001798642,0.000223934,0.0003279777,0.0001273137],"category_scores_gemma":[0.000730107,0.00007955707,0.000080698,0.0006207543,0.000378132,0.0004710075,0.00004800367,0.001124185,0.00007687141],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001414116,"about_ca_system_score_gemma":0.00007906005,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0000456354,"about_ca_topic_score_gemma":0.00002474314,"domain_scores_codex":[0.9983648,0.0004470403,0.0002388377,0.000102427,0.0004011533,0.0004457413],"domain_scores_gemma":[0.9988592,0.0005315296,0.000243624,0.0001150279,0.00007862446,0.0001720358],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.000007780161,0.00006344132,0.9466137,0.000006704191,0.00004462681,0.000004795527,0.02028128,0.00002238493,0.000005448901,0.004969468,0.001390919,0.02658946],"study_design_scores_gemma":[0.0005290728,0.00007763322,0.1684001,0.0001980357,0.0001385102,0.0000402157,0.5676193,0.000003185121,0.00009020924,0.004510037,0.2578757,0.0005180154],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9117133,0.0006015332,0.0000175223,0.00009414594,0.001717088,0.0002319258,0.00000170021,0.00009057053,0.08553219],"genre_scores_gemma":[0.9970915,0.0001067067,0.00009309419,0.00003115942,0.0006228715,0.00002329197,0.000001333418,0.0000141293,0.002015921],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7782136,"threshold_uncertainty_score":0.999833,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02846252856892445,"score_gpt":0.3070577407049389,"score_spread":0.2785952121360145,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}