{"id":"W1738002844","doi":"","title":"The Work Experience in a Call Centre: At the Frontier of Commitment and Distance","year":2010,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université de Moncton","funders":"","keywords":"Autonomy; Perspective (graphical); Frontier; Empowerment; Service (business); Articulation (sociology); Work (physics); Dual (grammatical number); Public relations; Social distance; Subjectivity; Business; Sociology; Political science; Marketing; Computer science; Politics; Epistemology; Engineering; Coronavirus disease 2019 (COVID-19)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001911811,0.00005693286,0.00007020727,0.00001410875,0.001119714,0.00003346961,0.0003501442,0.00004529417,0.00003532718],"category_scores_gemma":[0.0002298928,0.00003078743,0.00003023999,0.0001797457,0.0005661959,0.0000780795,0.00006066064,0.001128592,0.000002670405],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003734464,"about_ca_system_score_gemma":0.0007123352,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003232135,"about_ca_topic_score_gemma":0.1827158,"domain_scores_codex":[0.9983152,0.00024299,0.0001713318,0.00008711799,0.0003155408,0.0008678817],"domain_scores_gemma":[0.9993625,0.0002886638,0.0001131341,0.0001291629,0.00005669119,0.00004987453],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0000395932,0.00003769632,0.1381632,6.133795e-7,0.00001564005,7.196589e-7,0.01336561,0.000001845282,0.000144335,0.838842,0.0007634104,0.008625275],"study_design_scores_gemma":[0.0007074926,0.00005412192,0.09689103,0.00007105269,0.00001776374,0.00002016319,0.09119763,0.00001061488,0.000130444,0.5239521,0.2867368,0.0002107784],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9785426,0.003818011,0.00009220664,0.01466472,0.0005488432,0.0001463142,0.000001597433,0.000004537647,0.002181123],"genre_scores_gemma":[0.9876639,0.003084993,0.00003277812,0.00005665667,0.00009775538,0.000006379155,2.391797e-7,0.00000421603,0.009053092],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3148899,"threshold_uncertainty_score":0.8612046,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.009341184586373615,"score_gpt":0.2985453769024255,"score_spread":0.2892041923160519,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}