{"id":"W180773322","doi":"10.2139/ssrn.2553012","title":"Smart Tools for it Service Management: A Review of Two Decision Support System Projects","year":2014,"lang":"en","type":"review","venue":"SSRN Electronic Journal","topic":"Information Systems Theories and Implementation","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"Concordia University","funders":"Australian Research Council; Queensland Government","keywords":"Decision support system; IT service management; Process management; Engineering management; Service (business); Knowledge management; Business; Computer science; Engineering; Information technology; Information Technology Infrastructure Library; Marketing; Data mining","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01792238,0.0002758513,0.001323498,0.000235659,0.0005633939,0.0001872183,0.0006743682,0.0001351183,0.00006536844],"category_scores_gemma":[0.0002094794,0.0002177117,0.0005765705,0.0006165009,0.00002995594,0.0006347733,0.00005564898,0.0005386702,0.00008674924],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001978059,"about_ca_system_score_gemma":0.004563759,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001727195,"about_ca_topic_score_gemma":0.001324989,"domain_scores_codex":[0.9949855,0.0006048269,0.001882412,0.0002076543,0.0007822193,0.001537412],"domain_scores_gemma":[0.9963568,0.0003467217,0.002327468,0.0002693455,0.000612199,0.00008740371],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000005074507,0.000004902044,1.400035e-7,0.07315585,0.0001442315,2.174194e-7,0.0002954191,5.781665e-8,2.821813e-9,0.2951532,0.001139885,0.630101],"study_design_scores_gemma":[0.0003863,0.0001121725,3.093408e-8,0.07368971,0.0006735537,0.00009649347,0.008382146,0.000001644864,3.870914e-8,0.001958241,0.9145055,0.0001942152],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[4.701295e-7,0.9450241,0.02162691,0.000144791,0.0006965846,0.003825404,0.00003528893,0.00002948896,0.02861698],"genre_scores_gemma":[0.0000164112,0.9975638,0.0003529691,0.0002311024,0.0005107422,0.0002610283,0.000134472,0.00003108804,0.0008983326],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.9133655,"threshold_uncertainty_score":0.8878024,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05874615388505521,"score_gpt":0.4138678903337684,"score_spread":0.3551217364487131,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}