{"id":"W180773322","doi":"10.2139/ssrn.2553012","title":"Smart Tools for it Service Management: A Review of Two Decision Support System Projects","year":2014,"lang":"en","type":"review","venue":"SSRN Electronic Journal","topic":"Information Systems Theories and Implementation","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"Concordia University","funders":"Australian Research Council; Queensland Government","keywords":"Decision support system; IT service management; Process management; Engineering management; Service (business); Knowledge management; Business; Computer science; Engineering; Information technology; Information Technology Infrastructure Library; Marketing; Data mining","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006406934,0.001134305,0.002563204,0.007869004,0.0005713203,0.002768307,0.001721389,0.002342986,0.003007574],"category_scores_gemma":[0.01446822,0.0006001316,0.001214227,0.01240855,0.001385867,0.003838906,0.001649375,0.002287376,0.0006368197],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002183264,"about_ca_system_score_gemma":0.008446933,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004044521,"about_ca_topic_score_gemma":0.01087098,"domain_scores_codex":[0.9975761,0.0007609206,0.0004744029,0.0002410344,0.0008409204,0.0001067207],"domain_scores_gemma":[0.9817778,0.01418236,0.001439118,0.0002786502,0.001966698,0.00035537],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0000912904,0.0001155184,0.0003651539,0.08869916,0.000280274,0.00008446267,0.0002733656,0.0003569507,0.0003220647,0.007063386,0.0135513,0.888797],"study_design_scores_gemma":[0.0001173252,0.0004443623,0.005153972,0.152935,0.001706462,0.000746343,0.0008237953,0.0004010564,0.0007885848,0.007651442,0.8291357,0.0000959326],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.0001346396,0.9988758,0.0001169089,0.000405105,0.0000514871,0.000009363369,0.00001211591,0.000002728502,0.0003917985],"genre_scores_gemma":[0.001719817,0.9973713,0.0004470412,0.0002890035,0.00005136108,0.00001441554,0.00001711584,0.00000193305,0.00008800594],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.007869004,"threshold_uncertainty_score":0.03388351,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05874615388505521,"score_gpt":0.4138678903337684,"score_spread":0.3551217364487131,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}