{"id":"W1845621131","doi":"10.5539/mas.v9n11p247","title":"The Relationship of Service Quality on Consumer Satisfaction in Shipyard Industry","year":2015,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Shipyard; Service quality; Customer satisfaction; Empathy; Business; Marketing; Quality (philosophy); Service (business); Consumer satisfaction; Test (biology); General partnership; Psychology; Social psychology; Shipbuilding","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009208592,0.0001113,0.000164056,0.0007849516,0.0003325538,0.0007205163,0.0001441776,0.0003363111,0.00418116],"category_scores_gemma":[0.004149572,0.0000887181,0.0004189107,0.001222166,0.000434835,0.000278547,0.0004320473,0.0006684255,0.0002318435],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007348229,"about_ca_system_score_gemma":0.0005736524,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01096914,"about_ca_topic_score_gemma":0.008222598,"domain_scores_codex":[0.999338,0.0002589036,0.0000401688,0.00004088449,0.0001907965,0.0001312305],"domain_scores_gemma":[0.9936032,0.003137888,0.001259249,0.0001328857,0.001239167,0.0006276842],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000189563,0.0001622774,0.9871501,0.00003154618,0.00006657647,0.00009799462,0.0007072286,0.000253132,0.0003789325,0.0003804276,0.0003838103,0.01019832],"study_design_scores_gemma":[0.000002973691,0.00008184852,0.9978256,0.000006418439,0.00001858814,0.00004101954,0.0009103109,0.0007054673,0.00008238236,0.00009189067,0.0002303424,0.000003212142],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.997778,0.0001097803,0.0001149167,0.0001978492,0.000003792962,0.00000450795,0.00003329218,0.000003713864,0.001754135],"genre_scores_gemma":[0.9995599,0.00005850828,0.00004904875,0.00002086742,0.000004031935,0.000002160079,0.0000414239,0.000001126865,0.0002628248],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01096914,"threshold_uncertainty_score":0.02181059,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1354014726757068,"score_gpt":0.3255786865386599,"score_spread":0.1901772138629531,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}