{"id":"W1852026948","doi":"10.5539/ijms.v7n5p41","title":"Marketing Challenges of Satisfying Consumers Changing Expectations and Preferences in a Competitive Market","year":2015,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer satisfaction; Quality (philosophy); Customer retention; Customer profitability; Profitability index; Product (mathematics); Competition (biology); Customer to customer; Voice of the customer; Service quality; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006489804,0.0001246345,0.0003132702,0.0007002364,0.00005956149,0.00006898724,0.0002130548,0.00003052233,0.00002664295],"category_scores_gemma":[0.004849092,0.0001123308,0.00005461591,0.0001983863,0.0001046593,0.0005894878,0.0002349179,0.0001454624,0.000001569272],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005550107,"about_ca_system_score_gemma":0.00003205024,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00007293026,"about_ca_topic_score_gemma":0.0004134178,"domain_scores_codex":[0.9984481,0.0002142508,0.0005797816,0.0001336679,0.0004665717,0.0001576122],"domain_scores_gemma":[0.9963084,0.001708902,0.0007912175,0.00005115765,0.001125086,0.00001518132],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.004831697,0.0003320444,0.7929022,0.001953604,0.00207527,0.0001809538,0.04116147,0.0001005471,0.0001134053,0.01347244,0.001871665,0.1410047],"study_design_scores_gemma":[0.001918457,0.00002721548,0.489022,0.003665135,0.00008925159,0.00003780335,0.5000928,0.0007527868,0.00001800072,0.002002945,0.002106363,0.0002672754],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9653476,0.01130375,0.00001299704,0.003328779,0.0007102265,0.00008116919,0.00000284491,0.0000128789,0.01919972],"genre_scores_gemma":[0.9978811,0.001035735,0.0005722106,0.0001332199,0.0003364964,0.000004389022,9.759536e-7,0.000008657082,0.00002721693],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4589313,"threshold_uncertainty_score":0.5805166,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07381185208924111,"score_gpt":0.3206244728173172,"score_spread":0.246812620728076,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}