{"id":"W1966991974","doi":"10.1057/crr.2009.25","title":"Competence and Benevolence of Contact Personnel in the Perceived Corporate Reputation: An Empirical Study in Financial Services","year":2010,"lang":"en","type":"article","venue":"Corporate Reputation Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":33,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Reputation; Moderation; Competence (human resources); Marketing; Business; Perception; Empirical research; Public relations; Psychology; Social psychology; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002225664,0.0001906683,0.0004433183,0.0001617354,0.0001156423,0.0001429723,0.0003132582,0.0000665982,0.00005420835],"category_scores_gemma":[0.0001485248,0.0001475515,0.00004516451,0.001145514,0.00006728021,0.001186039,0.00006306633,0.0003003611,0.00002011662],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001195278,"about_ca_system_score_gemma":0.00007136323,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001244141,"about_ca_topic_score_gemma":0.007920129,"domain_scores_codex":[0.9981915,0.0001891361,0.0007310552,0.0004048534,0.0003150519,0.0001683387],"domain_scores_gemma":[0.9980711,0.0000998148,0.001152046,0.0003380902,0.0003206213,0.00001828824],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00008226495,0.0006941727,0.9697624,0.006075503,0.000008702053,0.0000808882,0.005573892,0.000112622,0.0003418104,0.002745157,0.00003721032,0.01448532],"study_design_scores_gemma":[0.0005585475,0.00005978474,0.9853761,0.0009249058,0.00005550877,0.000007485879,0.005557725,0.005175478,8.989528e-7,0.001758271,0.0003406964,0.0001846365],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.996452,0.001294164,0.00001473483,0.0009222502,0.0001194448,0.00103798,0.000003331763,0.00002601629,0.0001301027],"genre_scores_gemma":[0.994907,0.0006494179,0.0001132996,0.004098515,0.00009963341,0.00006041933,0.00005629002,0.00001085732,0.000004632598],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0156136,"threshold_uncertainty_score":0.6016975,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0718173148353866,"score_gpt":0.3150630384074217,"score_spread":0.2432457235720351,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}