{"id":"W1967211749","doi":"10.1108/03090560010311966","title":"Business effectiveness and professional service personnel Relational or transactional managers?","year":2000,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":90,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Transactional leadership; Business-to-business; Quality (philosophy); Profitability index; Service (business); Retail banking; Public relations; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.007411355,0.0001762674,0.0002229991,0.0001930451,0.0003787012,0.0001596166,0.000209322,0.00003248285,0.00264064],"category_scores_gemma":[0.0002481616,0.0001387956,0.00007592938,0.0005550992,0.0000403954,0.001251299,0.00004644112,0.0003313007,0.0001344362],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002315809,"about_ca_system_score_gemma":0.00003873185,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00002249906,"about_ca_topic_score_gemma":0.00001417709,"domain_scores_codex":[0.9981008,0.000607787,0.000469393,0.0001952038,0.0004216933,0.0002051533],"domain_scores_gemma":[0.9985403,0.0005657414,0.0003550085,0.00009222156,0.0004152611,0.00003140292],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.07607657,0.001828013,0.0918569,0.01553535,0.00120831,0.003436292,0.005133265,0.01213207,0.002607322,0.003185996,0.01046747,0.7765324],"study_design_scores_gemma":[0.001944215,0.00001519524,0.9511409,0.0009551596,0.00009463184,0.0002166428,0.001194448,0.001000835,0.000002495783,0.00007946093,0.04310392,0.0002521436],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9706746,0.0001188392,0.0003018211,0.00270179,0.0004433662,0.0001059724,0.000002203309,0.00003441382,0.02561698],"genre_scores_gemma":[0.9953303,0.00002653381,0.0005679771,0.001754323,0.001632234,0.000001157468,0.00000665416,0.00003856797,0.0006422673],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8592839,"threshold_uncertainty_score":0.9982711,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02240677789592973,"score_gpt":0.2306096015605505,"score_spread":0.2082028236646208,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}