{"id":"W1967854156","doi":"10.1002/job.477","title":"Externalization of employment in a service environment: the role of organizational and customer identification","year":2007,"lang":"en","type":"article","venue":"Journal of Organizational Behavior","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":91,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Arizona State University; University of Missouri","keywords":"Externalization; Identification (biology); Business; Organizational identification; Service (business); Service organization; Tertiary sector of the economy; Marketing; Public relations; Organizational commitment; Psychology; Political science; Social psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002207789,0.0001582603,0.0002749473,0.0006281234,0.000806781,0.002657202,0.0003381452,0.0005278051,0.00477276],"category_scores_gemma":[0.009916108,0.0001060887,0.0002053499,0.0007018599,0.001590814,0.00108497,0.002139468,0.0008995042,0.0002592877],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006217142,"about_ca_system_score_gemma":0.0008173544,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002633855,"about_ca_topic_score_gemma":0.003362431,"domain_scores_codex":[0.9977911,0.001208412,0.0001054507,0.000117109,0.0004691686,0.000308837],"domain_scores_gemma":[0.9857367,0.005080717,0.005227395,0.0005278464,0.001055941,0.002371492],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003503393,0.0005752516,0.9712416,0.00003502379,0.00006315036,0.0003049656,0.00396956,0.0003342132,0.0008709108,0.001676625,0.0002162608,0.02036213],"study_design_scores_gemma":[0.000007004315,0.0001629763,0.9884365,0.00002986042,0.00001847187,0.0002316358,0.0091018,0.0006608222,0.0001820578,0.0005742366,0.0005819188,0.00001276521],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9969548,0.0000684558,0.0001082661,0.0001425921,0.000003494428,0.000003663586,0.000007822676,0.000001806262,0.002709139],"genre_scores_gemma":[0.9997866,0.00002027446,0.00002247408,0.00001696179,0.00000253891,0.000001040875,0.000007877507,8.620119e-7,0.0001414369],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00477276,"threshold_uncertainty_score":0.01596648,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01174684988558773,"score_gpt":0.2349781063722114,"score_spread":0.2232312564866237,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}