{"id":"W1968352422","doi":"10.1108/08876041011017862","title":"Service customer commitment and response","year":2010,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":111,"is_retracted":false,"has_abstract":true,"ca_institutions":"Queen's University; Memorial University of Newfoundland","funders":"","keywords":"Continuance; Normative; Organizational commitment; Conceptualization; Loyalty; Loyalty business model; Psychology; Marketing; Consumer behaviour; Service (business); Business; Social psychology; Service quality; Computer science; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002361745,0.0002221548,0.0002687192,0.0005777329,0.0007651348,0.002142279,0.0005340007,0.0006567123,0.01108594],"category_scores_gemma":[0.02098661,0.00009688194,0.0002844445,0.0008586703,0.0008958529,0.0007347129,0.001930131,0.001510389,0.0008309769],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008085916,"about_ca_system_score_gemma":0.0007013151,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001545913,"about_ca_topic_score_gemma":0.0009985261,"domain_scores_codex":[0.9949098,0.00278173,0.0002673794,0.0003512327,0.001130284,0.0005596412],"domain_scores_gemma":[0.9866355,0.006186711,0.002537676,0.00100431,0.002455855,0.001179983],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007570633,0.001178421,0.7069948,0.0005488075,0.0001976728,0.0006169279,0.02418355,0.001763152,0.002962482,0.02649231,0.008247817,0.2260571],"study_design_scores_gemma":[0.00005176675,0.001171807,0.8861457,0.0003472513,0.00009517005,0.001353241,0.06098151,0.005744239,0.002406065,0.01815242,0.02343387,0.0001169581],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9557127,0.0002094318,0.00302128,0.001497859,0.00005058572,0.0001194459,0.0001598598,0.00004650665,0.03918225],"genre_scores_gemma":[0.9980937,0.00005598578,0.000354984,0.0002647845,0.00001207874,0.00004740209,0.00007989767,0.000009120333,0.001082077],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01108594,"threshold_uncertainty_score":0.03708625,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01242321377000435,"score_gpt":0.2450338513028785,"score_spread":0.2326106375328741,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}