{"id":"W1968543773","doi":"10.1007/s12469-014-0088-x","title":"Investigating the factors affecting transit user loyalty","year":2014,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":75,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of British Columbia, Okanagan Campus; University of British Columbia; University of Toronto","funders":"","keywords":"Loyalty; Business; Loyalty business model; Public transport; Marketing; Context (archaeology); Agency (philosophy); Advertising; Service (business); Service quality; Preference; Transport engineering; Engineering; Geography; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001204383,0.0002115946,0.0002167785,0.001220789,0.0009472814,0.002049461,0.0003458153,0.0005113352,0.003218468],"category_scores_gemma":[0.007605722,0.0001975772,0.0006045754,0.00200569,0.0006176538,0.001085397,0.0005508166,0.000864785,0.0002436806],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001200785,"about_ca_system_score_gemma":0.002052169,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03110604,"about_ca_topic_score_gemma":0.058768,"domain_scores_codex":[0.9992146,0.0003340503,0.00005519975,0.00004562272,0.0001315956,0.0002189298],"domain_scores_gemma":[0.9924874,0.003674929,0.001840656,0.0001974491,0.001129499,0.0006699854],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00008559414,0.0001493735,0.9942096,0.00001870064,0.00006097323,0.00006129833,0.0006549285,0.000107876,0.0001509738,0.0003298603,0.00007964652,0.004091235],"study_design_scores_gemma":[0.000002570403,0.0001600475,0.9938258,0.00001441755,0.00007919208,0.00009305185,0.004596236,0.0006477477,0.0001664953,0.0001333715,0.0002753843,0.00000571828],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9987053,0.00007074777,0.00006908434,0.00006112151,0.000002354547,0.000009004878,0.00002662394,0.000001129806,0.001054607],"genre_scores_gemma":[0.9995779,0.00005638793,0.00005181242,0.000009519967,0.000002475081,0.000002727272,0.00002863612,6.365644e-7,0.0002699359],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03110604,"threshold_uncertainty_score":0.06184995,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03451254147603667,"score_gpt":0.2309163282646486,"score_spread":0.1964037867886119,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}