{"id":"W1968647558","doi":"10.1287/serv.2013.0059","title":"Dual Rules for Service Evaluation","year":2013,"lang":"en","type":"article","venue":"Service Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Service (business); Set (abstract data type); Dual (grammatical number); Cognition; Psychology; Computer science; Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009396539,0.0004725879,0.001003899,0.003039199,0.001365463,0.007464006,0.001502133,0.002196822,0.01046462],"category_scores_gemma":[0.0640858,0.0006311628,0.002104307,0.00159944,0.005358801,0.00682603,0.002817472,0.002990428,0.001646162],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002550344,"about_ca_system_score_gemma":0.001517967,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003868643,"about_ca_topic_score_gemma":0.002057713,"domain_scores_codex":[0.9841799,0.005450292,0.001386464,0.003171221,0.004560709,0.001251528],"domain_scores_gemma":[0.9447949,0.03138594,0.005479694,0.008925635,0.007434182,0.001979632],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0008122426,0.0003188102,0.05184936,0.0004146397,0.0001855667,0.0006662704,0.002299366,0.006901833,0.004472707,0.787873,0.004015876,0.1401903],"study_design_scores_gemma":[0.0001296395,0.0001270092,0.02289835,0.00009061976,0.00009380938,0.0008278531,0.0005954043,0.06384327,0.002161431,0.9024479,0.006686957,0.00009767777],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.526341,0.001540626,0.2690644,0.005101756,0.0004329731,0.0003138091,0.0006118153,0.0007054638,0.1958881],"genre_scores_gemma":[0.9730139,0.0001252924,0.02283879,0.0003203273,0.00008187973,0.00008311349,0.0001879042,0.00006769269,0.003281103],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01046462,"threshold_uncertainty_score":0.04969424,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05552590338395396,"score_gpt":0.2986267767471147,"score_spread":0.2431008733631608,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}