{"id":"W1970508546","doi":"10.1108/00251740911004655","title":"Effects of organizational and serviceperson orientation on customer loyalty","year":2009,"lang":"en","type":"article","venue":"Management Decision","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University; University of Guelph","funders":"","keywords":"Loyalty business model; Business; Customer retention; Customer advocacy; Customer intelligence; Marketing; Customer to customer; Customer delight; Customer equity; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002293398,0.0002873887,0.0002285067,0.0006178793,0.0008304838,0.001882852,0.0003630178,0.0006642008,0.01226526],"category_scores_gemma":[0.009470689,0.0001506164,0.0005844388,0.0005938389,0.0008403512,0.0006070152,0.001436598,0.001193232,0.0005327463],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001104788,"about_ca_system_score_gemma":0.001665213,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004646351,"about_ca_topic_score_gemma":0.006698633,"domain_scores_codex":[0.996137,0.00245516,0.0001069121,0.0001929408,0.0005982061,0.0005097776],"domain_scores_gemma":[0.9766049,0.0131508,0.00393732,0.0005686989,0.001327566,0.004410796],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001017188,0.002509125,0.9539688,0.0001042674,0.0003561004,0.0002518697,0.001792683,0.0005741065,0.00146716,0.003505444,0.0005711343,0.03388212],"study_design_scores_gemma":[0.00003157637,0.0008445977,0.9919177,0.00005826424,0.0001905287,0.0001438568,0.003604516,0.001084866,0.0005640255,0.0008898774,0.0006494956,0.0000207371],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9921365,0.0001081544,0.0002261381,0.0001672785,0.00001128583,0.00001880019,0.00002778499,0.000006160034,0.00729797],"genre_scores_gemma":[0.9991096,0.00005228849,0.0001395427,0.00005565014,0.000005825739,0.00001030513,0.00001970972,0.000002441133,0.0006047019],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01226526,"threshold_uncertainty_score":0.04103142,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.007651397197939742,"score_gpt":0.2354019113436669,"score_spread":0.2277505141457272,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}