{"id":"W1970508546","doi":"10.1108/00251740911004655","title":"Effects of organizational and serviceperson orientation on customer loyalty","year":2009,"lang":"en","type":"article","venue":"Management Decision","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University; University of Guelph","funders":"","keywords":"Loyalty business model; Business; Customer retention; Customer advocacy; Customer intelligence; Marketing; Customer to customer; Customer delight; Customer equity; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002714604,0.0001600313,0.0001723546,0.0003759904,0.0001319582,0.0001114346,0.0001705017,0.00005463484,0.000150972],"category_scores_gemma":[0.00003686241,0.0001458462,0.00003953288,0.0007639406,0.00001773316,0.0004789997,0.0001014953,0.00006855632,0.0003626599],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002312087,"about_ca_system_score_gemma":0.000002791849,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00003873356,"about_ca_topic_score_gemma":0.00001006871,"domain_scores_codex":[0.9987575,0.00001193963,0.0002648049,0.0003142495,0.0004834278,0.0001680732],"domain_scores_gemma":[0.9994445,0.00008110306,0.0001373893,0.0002051723,0.0001162797,0.00001550889],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0009559692,0.00141601,0.03433922,0.002742588,0.0001266625,0.00007189805,0.0005579435,0.0006682483,0.001386777,0.5528151,0.01229296,0.3926266],"study_design_scores_gemma":[0.002556841,0.0000816636,0.9443581,0.0003701913,0.0001793944,9.135422e-7,0.0003937432,0.001336049,0.0005187818,0.02240021,0.02740871,0.000395461],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9723766,0.00006704839,0.002347329,0.0007729421,0.0003587912,0.0004959907,0.000001156256,0.0001053482,0.0234748],"genre_scores_gemma":[0.9931532,0.00003120889,0.0005400503,0.005773832,0.000194196,0.00000547921,0.00003350968,0.00001426403,0.0002543305],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.9100188,"threshold_uncertainty_score":0.5947434,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.007651397197939742,"score_gpt":0.2354019113436669,"score_spread":0.2277505141457272,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}