{"id":"W1975667880","doi":"10.1007/s12469-012-0053-5","title":"The causal relationship of the service quality of the TransJakarta Busway","year":2012,"lang":"en","type":"article","venue":"Public Transport","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":false,"ca_institutions":"Ministry of Transportation of Ontario","funders":"","keywords":"Service quality; Quality (philosophy); Loyalty; Service (business); Public transport; Set (abstract data type); Operator (biology); Structural equation modeling; Transport engineering; Computer science; Marketing; Business; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002532164,0.0001425587,0.0001983043,0.0000432773,0.0004733767,0.00004398202,0.0008873261,0.0000906749,0.0001293246],"category_scores_gemma":[0.00009901595,0.00007228038,0.0002262882,0.001226088,0.0001639074,0.0008458543,0.00004827222,0.0002619775,0.00002085126],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001423988,"about_ca_system_score_gemma":0.00006503905,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003978503,"about_ca_topic_score_gemma":0.0116279,"domain_scores_codex":[0.9982701,0.00008980785,0.000607835,0.0001393017,0.0005516473,0.0003412894],"domain_scores_gemma":[0.9983439,0.0002228868,0.0004017665,0.0007505455,0.0002614886,0.00001934642],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00002003728,0.0001075578,0.8238787,0.0003089906,0.00002988893,2.620805e-8,0.0008686495,0.00001541611,0.00008216476,0.1741794,0.0001788498,0.0003303595],"study_design_scores_gemma":[0.0002495934,0.000001058937,0.9217002,0.00002152326,0.00007210662,3.477558e-7,0.0006160201,0.00002548414,0.00006552131,0.00105685,0.07609639,0.00009488047],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9562628,0.0001595457,0.00007748575,0.03165049,0.0006804405,0.0003209576,0.00002056177,0.00004073847,0.01078697],"genre_scores_gemma":[0.9976081,0.000003194815,0.000006294113,0.001704389,0.0003039172,0.00001716741,0.00001491628,0.00001565764,0.0003263605],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1731225,"threshold_uncertainty_score":0.6488642,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07810706381710973,"score_gpt":0.2720751026185228,"score_spread":0.1939680388014131,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}