{"id":"W1977788398","doi":"10.1080/02602930903337612","title":"Student satisfaction with Canadian music programmes: the application of the American Customer Satisfaction Model in higher education","year":2010,"lang":"en","type":"article","venue":"Assessment & Evaluation in Higher Education","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"ca_institutions":"Lakehead University","funders":"","keywords":"Loyalty; Customer satisfaction; Psychology; Higher education; Word of mouth; Marketing; Quality (philosophy); Minor (academic); Social psychology; Advertising; Business; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002085038,0.0002661095,0.0002444616,0.001549867,0.001414221,0.002171573,0.0006614894,0.0004596699,0.002348464],"category_scores_gemma":[0.005898127,0.0001314561,0.0004605552,0.003720724,0.00118965,0.0006516333,0.0009068599,0.0006664959,0.0001727606],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.009051645,"about_ca_system_score_gemma":0.01093558,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.7251483,"about_ca_topic_score_gemma":0.7174302,"domain_scores_codex":[0.9983705,0.0004676981,0.0000470927,0.00007368847,0.0007950359,0.0002459768],"domain_scores_gemma":[0.9968882,0.0009918109,0.0004010324,0.0001040457,0.00126068,0.0003541688],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001770964,0.0002239349,0.8967016,0.00009677151,0.00007127628,0.0001272747,0.004278403,0.004925924,0.0003599093,0.01430369,0.003401018,0.07533322],"study_design_scores_gemma":[0.0000191513,0.0002507386,0.9483789,0.00008080665,0.00007110213,0.0001235416,0.009968613,0.03228401,0.0002913597,0.00323255,0.005241247,0.00005807549],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9733698,0.0002312254,0.002432952,0.0008874243,0.00001850589,0.0000857281,0.0002730145,0.00002346362,0.02267799],"genre_scores_gemma":[0.9988455,0.0001257442,0.0004809689,0.00003793431,0.000003652443,0.00001779409,0.00009105255,0.000001816629,0.000395601],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2748517,"threshold_uncertainty_score":0.5529406,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04703466291038546,"score_gpt":0.3601511729886637,"score_spread":0.3131165100782783,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}