{"id":"W1980862740","doi":"10.1016/j.im.2006.10.008","title":"How can the Web help build customer relationships?","year":2006,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":147,"is_retracted":false,"has_abstract":false,"ca_institutions":"McMaster University; Wilfrid Laurier University","funders":"","keywords":"LISREL; Customer relationship management; Focus (optics); Consumer behaviour; World Wide Web; Marketing; Computer science; Advertising; Business; Structural equation modeling; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002306939,0.0002754169,0.0002812063,0.001391689,0.001048173,0.008108969,0.0008070359,0.003136255,0.02581425],"category_scores_gemma":[0.01001616,0.0002338632,0.0003552723,0.001570269,0.001288085,0.01569307,0.001684827,0.001796159,0.01180522],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006158777,"about_ca_system_score_gemma":0.001166736,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002937719,"about_ca_topic_score_gemma":0.004224844,"domain_scores_codex":[0.9988552,0.0005894967,0.00002910123,0.00005651616,0.0002805909,0.0001891525],"domain_scores_gemma":[0.994635,0.002878424,0.0002824968,0.000411802,0.001034625,0.0007575985],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001718137,0.0008418984,0.01673657,0.000666114,0.00008747578,0.000386444,0.002423126,0.0005792378,0.001032895,0.08736464,0.2282211,0.6614887],"study_design_scores_gemma":[0.0001379306,0.0002188938,0.01755178,0.001374554,0.0001410925,0.0009484505,0.0111544,0.00597371,0.001955907,0.2563293,0.7041142,0.00009987933],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1083082,0.0242347,0.01354401,0.2512715,0.004813068,0.0001263166,0.0005813793,0.001757718,0.5953631],"genre_scores_gemma":[0.8311697,0.03195877,0.01919224,0.02664273,0.003854872,0.000139166,0.0006070472,0.000362872,0.08607274],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02581425,"threshold_uncertainty_score":0.0863573,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01901332144044405,"score_gpt":0.2150856300408972,"score_spread":0.1960723086004532,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}