{"id":"W1982401904","doi":"10.1016/j.aodf.2009.06.006","title":"How to Win in A Tough Economy With Superior Customer Service","year":2009,"lang":"en","type":"article","venue":"Alpha Omegan","topic":"Business Strategy and Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Brand equity; Marketing; Business; Brand management; Corporate branding; Consistency (knowledge bases); Context (archaeology); Product (mathematics); Service (business); Brand awareness; Brand extension; Advertising; Tertiary sector of the economy; Equity (law); Competition (biology); Computer science; Political science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004940399,0.0005020067,0.0004985459,0.0008063848,0.01099159,0.01946453,0.00106205,0.007560045,0.01613909],"category_scores_gemma":[0.01253616,0.0003221775,0.0003597342,0.0007043238,0.01004126,0.01421703,0.006165409,0.009476005,0.004968788],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003539808,"about_ca_system_score_gemma":0.01016785,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006686346,"about_ca_topic_score_gemma":0.01269685,"domain_scores_codex":[0.9955994,0.001462637,0.00008865216,0.0002658001,0.0007205256,0.001862904],"domain_scores_gemma":[0.9933076,0.0009221355,0.0003383245,0.000243106,0.0009863366,0.004202425],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002028028,0.0001971644,0.003161326,0.0001336776,0.00008293583,0.0007483283,0.008285792,0.002372859,0.0006609373,0.6079961,0.2651998,0.1109582],"study_design_scores_gemma":[0.00003606908,0.00006156283,0.002144129,0.0001872561,0.00002431772,0.0002067404,0.03246693,0.002153188,0.0003544329,0.7717912,0.190499,0.00007523309],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.09868497,0.002391521,0.01168585,0.4334989,0.004309269,0.0001012358,0.00006938473,0.0002401315,0.4490188],"genre_scores_gemma":[0.9127949,0.001085731,0.004313786,0.02233508,0.0004781172,0.00009318051,0.00003456143,0.0001534499,0.05871125],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.01946453,"threshold_uncertainty_score":0.05399066,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0141277469248926,"score_gpt":0.2073083222635578,"score_spread":0.1931805753386652,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}