{"id":"W1982827333","doi":"10.1057/palgrave.fsm.4770181","title":"Relationships and the internet: The mediating role of a relationship banker","year":2005,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Argument (complex analysis); Customer relationship management; Context (archaeology); The Internet; Marketing; Business; Face (sociological concept); Empirical evidence; Antecedent (behavioral psychology); Sociology; Computer science; Psychology; Social psychology; Epistemology; History","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008505269,0.0001109232,0.00022283,0.0001206382,0.0003603715,0.0001563239,0.0003693162,0.00007428866,0.00004742928],"category_scores_gemma":[0.001620247,0.00006498867,0.0001120449,0.0003887902,0.0000824989,0.0009306027,0.000153877,0.0005262751,0.00001090086],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001704045,"about_ca_system_score_gemma":0.00002607493,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003950539,"about_ca_topic_score_gemma":0.001104743,"domain_scores_codex":[0.9984762,0.0002198272,0.0007309019,0.00009266652,0.0003267986,0.0001535876],"domain_scores_gemma":[0.9965373,0.001630053,0.001404419,0.000136421,0.0002792309,0.0000125287],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001158268,0.00006652499,0.8939663,0.0006089248,0.0000548213,0.00000234579,0.008283855,0.0003866672,0.000075993,0.05663126,0.0005362695,0.03822873],"study_design_scores_gemma":[0.000997846,0.000005946571,0.9374025,0.0003048172,0.0001299003,0.00001133494,0.003402687,0.01145366,0.00001006109,0.006197813,0.03997533,0.0001081355],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9840494,0.001705599,0.00003915898,0.007323237,0.0001674508,0.0001220053,8.830401e-7,0.00001027453,0.006581995],"genre_scores_gemma":[0.9957124,0.00002213148,0.0002972415,0.001971743,0.001937392,0.00000265738,0.000001673248,0.00001054442,0.00004424596],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05043345,"threshold_uncertainty_score":0.2947774,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01355618746118428,"score_gpt":0.218221670315265,"score_spread":0.2046654828540807,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}