{"id":"W1982974479","doi":"10.5539/ijef.v6n10p201","title":"Effects of Financial and Non-financial Performance Measures on Customers’ Perceptions of Service Quality at Islamic Banks in UAE","year":2014,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":23,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Islam; Business; Quality (philosophy); Sample (material); Structural equation modeling; Service quality; Service (business); Financial services; Perception; Islamic banking; Marketing; Finance; Accounting; Psychology; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002177867,0.0002344676,0.000309103,0.0006028584,0.0006597482,0.001560557,0.0002299233,0.0004742705,0.001744787],"category_scores_gemma":[0.006985788,0.0001735743,0.0004611867,0.0007254418,0.0008242158,0.000561092,0.0006463659,0.000988238,0.000210524],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006997648,"about_ca_system_score_gemma":0.0007407707,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007711422,"about_ca_topic_score_gemma":0.008862752,"domain_scores_codex":[0.9982687,0.0008342623,0.0001082791,0.00009635026,0.0003946109,0.0002977933],"domain_scores_gemma":[0.9870299,0.006411406,0.002921282,0.0002987546,0.001529269,0.001809332],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000400117,0.0008629567,0.9815957,0.0000335617,0.00008169531,0.0002109856,0.00555691,0.0002864808,0.0009513973,0.0002218507,0.0001647514,0.009633583],"study_design_scores_gemma":[0.00000569436,0.0003930172,0.9913101,0.00001039754,0.00001938287,0.00004730157,0.007314974,0.0005505553,0.0001856364,0.00003946299,0.0001133301,0.00001022323],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9997106,0.00001760558,0.00001633281,0.00002663123,0.000001313069,0.000001541279,0.000004759614,5.261466e-7,0.0002206393],"genre_scores_gemma":[0.9998857,0.000014231,0.0000214723,0.000009017164,0.000001524598,0.000001619248,0.000009335733,3.002736e-7,0.00005691273],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007711422,"threshold_uncertainty_score":0.01533306,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01209536601443925,"score_gpt":0.2326026491572681,"score_spread":0.2205072831428289,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}