{"id":"W1983036816","doi":"10.1057/dddmp.2014.62","title":"The voice as a relationship milestone","year":2014,"lang":"en","type":"article","venue":"Journal of Direct Data and Digital Marketing Practice","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":2,"is_retracted":false,"has_abstract":false,"ca_institutions":"Response Biomedical (Canada)","funders":"","keywords":"Milestone; Business; Marketing; Advertising; Voice of the customer; Customer experience; Customer advocacy; History; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006314349,0.0002850928,0.0003118315,0.001344417,0.005137924,0.01171929,0.001578226,0.002998624,0.02561245],"category_scores_gemma":[0.01746081,0.0004116858,0.0004294135,0.0007642206,0.008331275,0.01770521,0.009547248,0.007038849,0.003909799],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002653508,"about_ca_system_score_gemma":0.004615174,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002211562,"about_ca_topic_score_gemma":0.002704526,"domain_scores_codex":[0.9949956,0.002357041,0.0001555609,0.0006237074,0.001056941,0.0008110757],"domain_scores_gemma":[0.9814149,0.008628829,0.001064854,0.001581525,0.003304512,0.00400542],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00007486849,0.0001115695,0.003938796,0.00009897931,0.000009156382,0.0009454103,0.03419816,0.0001267366,0.00185448,0.8746232,0.006964656,0.07705395],"study_design_scores_gemma":[0.00004466537,0.0004281748,0.007659622,0.0007645233,0.00003505972,0.002630556,0.1051858,0.001700884,0.005162292,0.4585516,0.4177586,0.00007836086],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1123444,0.001903507,0.0344391,0.0601607,0.001009179,0.0001582652,0.0001169376,0.00024199,0.7896259],"genre_scores_gemma":[0.9521471,0.0005652191,0.006609187,0.001983633,0.000220376,0.0000645278,0.00005679556,0.0001657689,0.03818735],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02561245,"threshold_uncertainty_score":0.08568215,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03086368630893305,"score_gpt":0.3458689963371172,"score_spread":0.3150053100281841,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}