{"id":"W1986442249","doi":"10.1108/ejm-06-2011-0333","title":"The moderating effect of normative commitment on the service quality-customer retention relationship","year":2014,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":79,"is_retracted":false,"has_abstract":true,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Normative; Services marketing; Service quality; Originality; Marketing; Loyalty; Quality (philosophy); Construct (python library); Service (business); Business; Psychology; Social psychology; Political science; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008585453,0.0003594273,0.0005194039,0.0006342808,0.0009634207,0.002294033,0.0008927623,0.0007396544,0.01023218],"category_scores_gemma":[0.03453069,0.0002630883,0.0006835887,0.0006421268,0.001505985,0.001571751,0.002194649,0.002372429,0.0003458661],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001100582,"about_ca_system_score_gemma":0.002816576,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004241491,"about_ca_topic_score_gemma":0.003925178,"domain_scores_codex":[0.9912344,0.005460371,0.0003790924,0.0008022885,0.001539723,0.0005842899],"domain_scores_gemma":[0.9184033,0.06168173,0.008070388,0.003842696,0.004001677,0.004000136],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001271362,0.003548746,0.8994541,0.0004256005,0.0006246288,0.0002798245,0.00751187,0.001019035,0.00351139,0.01063123,0.0005857814,0.07113653],"study_design_scores_gemma":[0.00009166166,0.001733379,0.9747522,0.0002917642,0.0005305655,0.0002335293,0.005801919,0.005126863,0.002496179,0.00637826,0.002500505,0.00006308145],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9910971,0.0002475096,0.001602832,0.0005784743,0.0000255587,0.00004874009,0.00005160587,0.00001724214,0.006330996],"genre_scores_gemma":[0.9989461,0.00005514294,0.0005069199,0.0000770642,0.00001177179,0.00003018767,0.00002944914,0.00000524062,0.0003380754],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01023218,"threshold_uncertainty_score":0.04540473,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03975039377479983,"score_gpt":0.2601511418498182,"score_spread":0.2204007480750184,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}