{"id":"W1987726932","doi":"10.5539/res.v1n1p61","title":"Voice of Turkish Customer: Importance of Expectations and Level of Satisfaction at Airport Facilities","year":2009,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Aviation Industry Analysis and Trends","field":"Economics, Econometrics and Finance","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Service quality; Turkish; Profitability index; Service (business); Quality (philosophy); Marketing; Control (management); International airport; Key (lock); Transport engineering; Finance; Computer science; Engineering; Computer security","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005369116,0.0001042203,0.0001895838,0.0002766813,0.000236139,0.001009497,0.0001601436,0.0003644922,0.003572136],"category_scores_gemma":[0.002860595,0.00006221142,0.0001956773,0.0004946749,0.0001449247,0.0004186853,0.000217025,0.0003468457,0.0005028265],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003912368,"about_ca_system_score_gemma":0.0002692788,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004789731,"about_ca_topic_score_gemma":0.004005995,"domain_scores_codex":[0.9994535,0.0001512759,0.00004205988,0.00004685996,0.0001832709,0.0001231324],"domain_scores_gemma":[0.9981121,0.0005375503,0.0005084975,0.00003606623,0.0006680992,0.0001376435],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0005551081,0.000230489,0.927417,0.000219837,0.00007550012,0.001055764,0.01280909,0.0003120482,0.002430198,0.0006961486,0.005809003,0.04838985],"study_design_scores_gemma":[0.000005894566,0.0002196766,0.9616039,0.00004785153,0.00003510709,0.0006207038,0.03169959,0.0009467356,0.0004650364,0.000133983,0.004195604,0.00002595858],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9956483,0.0002300562,0.0001044415,0.0003710001,0.00001019743,0.000004668456,0.0001760884,0.000002813602,0.003452313],"genre_scores_gemma":[0.9989858,0.0001381368,0.00003714279,0.00007604479,0.000007217584,0.000003185636,0.0001177326,0.000001912643,0.0006326875],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004789731,"threshold_uncertainty_score":0.01194996,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1654740449700578,"score_gpt":0.3136683038365866,"score_spread":0.1481942588665287,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}