{"id":"W1987913665","doi":"10.1002/hfm.20518","title":"Municipal service delivery: A multi‐stakeholder framework","year":2012,"lang":"en","type":"article","venue":"Human Factors and Ergonomics in Manufacturing & Service Industries","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Service delivery framework; Social media; Stakeholder; Process (computing); Service (business); Stakeholder engagement; Business; Process management; Face (sociological concept); Service design; Service model; Knowledge management; Public relations; Computer science; Marketing; World Wide Web; Political science; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0004304831,0.0004400119,0.0003650685,0.0004140087,0.0004534701,0.0004783235,0.0004180355,0.0003695422,0.000284953],"category_scores_gemma":[0.00004646617,0.0004201963,0.00003429997,0.0006488485,0.0000424594,0.002122351,0.0004287543,0.0007399769,0.0001091435],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008632051,"about_ca_system_score_gemma":0.00002216036,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01458226,"about_ca_topic_score_gemma":0.00703735,"domain_scores_codex":[0.998174,0.00001852255,0.0005030002,0.000428518,0.000175476,0.0007005524],"domain_scores_gemma":[0.9989526,0.00009294978,0.0002879235,0.0004634097,0.0001591702,0.00004389548],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001947548,0.0003823088,0.9696663,0.0008776748,0.000111812,0.00000510377,0.009423433,0.0006784386,0.0003666264,0.01461545,0.0006567591,0.003021315],"study_design_scores_gemma":[0.0007617497,0.000009776687,0.9188712,0.0002140659,0.0000705021,0.000002121253,0.009097611,0.0002987927,0.002765278,0.001863988,0.06519353,0.000851441],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9969301,0.0001547332,0.000006920344,0.001351794,0.000602612,0.0002695914,0.000007929601,0.0001440521,0.0005322315],"genre_scores_gemma":[0.9881795,0.00001910507,0.0001735516,0.009856026,0.001462894,0.00001937202,0.0001655206,0.00006243296,0.00006157504],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.06453677,"threshold_uncertainty_score":0.999825,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.10858496396897,"score_gpt":0.2654549315444475,"score_spread":0.1568699675754776,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}