{"id":"W1989058609","doi":"10.1108/10662240010349381","title":"A relationship‐building model for the Web retail marketplace","year":2000,"lang":"en","type":"article","venue":"Internet Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":129,"is_retracted":false,"has_abstract":true,"ca_institutions":"McMaster University","funders":"","keywords":"Business; Marketing; Customer base; The Internet; Digital marketing; Electronic business; Business model; Advertising; World Wide Web; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.003746445,0.0001055603,0.0001071123,0.0001884464,0.0003647671,0.000537916,0.0006676802,0.0000791198,0.003588533],"category_scores_gemma":[0.0003636883,0.00007825152,0.00009065991,0.0005303388,0.0000969894,0.0005604322,0.0001808957,0.0004542303,0.001101758],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004940559,"about_ca_system_score_gemma":0.0000418973,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001448195,"about_ca_topic_score_gemma":0.001194789,"domain_scores_codex":[0.998524,0.00005096572,0.0002245371,0.000280528,0.0004748488,0.0004451725],"domain_scores_gemma":[0.9983929,0.0009172541,0.00004089643,0.0003787389,0.0002548528,0.00001537717],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.00164462,0.0002197267,0.024339,0.0007943748,0.0001094192,0.000009875074,0.001376357,0.006910159,0.0001675503,0.2597305,0.622185,0.08251349],"study_design_scores_gemma":[0.0002446029,0.00000491626,0.001776577,0.00003093723,0.00001139801,7.734147e-7,0.0001593662,0.6697536,0.000005592217,0.005826433,0.3221039,0.00008193858],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8431209,0.0004057152,0.003925091,0.0234643,0.0001947456,0.001112061,0.00000937161,0.000195957,0.1275719],"genre_scores_gemma":[0.9135545,0.00001327018,0.0001647683,0.0009948828,0.0005464961,0.0001292696,0.000009799921,0.00002383994,0.08456321],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6628434,"threshold_uncertainty_score":0.999676,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1768429915670809,"score_gpt":0.3793527269500307,"score_spread":0.2025097353829498,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}