{"id":"W1989336316","doi":"10.1016/j.jretconser.2004.04.001","title":"The service quality–loyalty relationship in retail services: does commitment matter?","year":2004,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":301,"is_retracted":false,"has_abstract":false,"ca_institutions":"Saint Mary's University","funders":"","keywords":"Business; Loyalty business model; Marketing; Relationship marketing; Continuance; Customer retention; Loyalty; Organizational commitment; Service quality; Customer advocacy; Service (business); Customer delight; Customer satisfaction; Psychology; Marketing management; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002513921,0.0002918477,0.0004695775,0.0002730814,0.0005883064,0.0007191907,0.0006749376,0.0001475273,0.00005308235],"category_scores_gemma":[0.00002897881,0.0001835727,0.0001329924,0.000683693,0.00007894814,0.001468324,0.0002022594,0.0005842307,0.0001344895],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006016144,"about_ca_system_score_gemma":0.00006052682,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.007937909,"about_ca_topic_score_gemma":0.03126201,"domain_scores_codex":[0.9975259,0.0001034937,0.001218442,0.0002808237,0.0004728815,0.0003984613],"domain_scores_gemma":[0.997515,0.0003630087,0.001151152,0.0004125209,0.0005061977,0.00005214016],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002751219,0.0001376736,0.9860871,0.00242732,0.00011672,0.00002307263,0.001916543,0.0004353405,0.0001304079,0.00552559,0.00001300449,0.002912068],"study_design_scores_gemma":[0.002995688,0.00002720405,0.9267982,0.001393119,0.0002646465,0.00003307271,0.01956954,0.0005195757,0.00006636735,0.0171769,0.03062739,0.0005282785],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9789245,0.003679971,0.000007630371,0.01574648,0.0004814727,0.0001831267,0.000003661499,0.00003680879,0.0009363422],"genre_scores_gemma":[0.9924662,0.0002248178,0.0001531575,0.006687184,0.0003594508,0.000007078126,0.000007962292,0.00002647032,0.00006764605],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05928892,"threshold_uncertainty_score":0.9986683,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02772238023570824,"score_gpt":0.2671562875456884,"score_spread":0.2394339073099802,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}