{"id":"W1989806480","doi":"10.1108/08876041111149702","title":"The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable","year":2011,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":62,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université de Moncton","funders":"","keywords":"Moderation; Competence (human resources); Multilevel model; Marketing; Originality; Perception; Business; Variables; Service (business); Psychology; Social psychology; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004186257,0.0002368774,0.0003903153,0.000182766,0.0005695553,0.0002299141,0.0009223889,0.0000905288,0.0001363631],"category_scores_gemma":[0.0004768343,0.0001622511,0.0001370489,0.0007916875,0.00006556862,0.00159469,0.0002404051,0.0004069264,0.00007169481],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003296815,"about_ca_system_score_gemma":0.0001153297,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001846018,"about_ca_topic_score_gemma":0.000455769,"domain_scores_codex":[0.9979752,0.0001574748,0.0007865953,0.0001964647,0.0005556185,0.0003285912],"domain_scores_gemma":[0.9969164,0.0005764619,0.001318221,0.0003151839,0.0008396523,0.00003406411],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.08354585,0.004171355,0.5279082,0.07267468,0.002025935,0.0007911524,0.01117296,0.01007135,0.02936383,0.1809447,0.005627792,0.07170223],"study_design_scores_gemma":[0.0162765,0.003321212,0.7242327,0.02625385,0.002722005,0.0003400054,0.01118267,0.05323594,0.01152446,0.02361767,0.1233518,0.00394109],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9815733,0.000235196,0.00009992804,0.0005385233,0.0006535099,0.0001854512,0.000002855661,0.00003018072,0.01668101],"genre_scores_gemma":[0.9948453,0.00002773675,0.0008070971,0.003550705,0.0007212803,0.000006449759,0.000002215124,0.00002080509,0.00001839462],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1963245,"threshold_uncertainty_score":0.6616408,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01572731863574953,"score_gpt":0.2407196479080148,"score_spread":0.2249923292722653,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}