{"id":"W1991095690","doi":"10.1108/14626000410519074","title":"Customer dependency in manufacturing SMEs: implications for R&D and performance","year":2004,"lang":"en","type":"article","venue":"Journal of Small Business and Enterprise Development","topic":"Innovation and Knowledge Management","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Trois-Rivières","funders":"","keywords":"Business; Profitability index; Industrial organization; Customer base; Dependency (UML); Productivity; Diversification (marketing strategy); Customer profitability; Marketing; Customer retention; Service quality; Finance; Economics; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001437775,0.0001814119,0.0003257484,0.0009881416,0.001583714,0.001617786,0.0003872941,0.0006930395,0.004948502],"category_scores_gemma":[0.01005665,0.00009700545,0.0003291653,0.001778235,0.001143446,0.001087432,0.001437791,0.001012079,0.000483927],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001917736,"about_ca_system_score_gemma":0.001749371,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02096148,"about_ca_topic_score_gemma":0.02338044,"domain_scores_codex":[0.9981666,0.0005774776,0.0001159356,0.0001257994,0.0005278251,0.0004863631],"domain_scores_gemma":[0.9863185,0.004745737,0.003454513,0.00024541,0.002020381,0.003215412],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004154058,0.0003395392,0.9474974,0.0001003318,0.00006533832,0.001430576,0.006092284,0.0005303973,0.0004680119,0.002106199,0.001942215,0.03901221],"study_design_scores_gemma":[0.000009465389,0.0001633492,0.9872038,0.0000673926,0.00003283219,0.0007511621,0.007733817,0.0003850948,0.0002874944,0.001161837,0.002179737,0.00002408794],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9896355,0.0009899256,0.0001178754,0.002955142,0.00001365089,0.000006928393,0.00008887105,0.000003331636,0.006188838],"genre_scores_gemma":[0.9991937,0.0003095648,0.0000271686,0.0001404768,0.00001829118,0.000003193911,0.00002758218,0.000001743161,0.0002781582],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02096148,"threshold_uncertainty_score":0.04167891,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02767943054147281,"score_gpt":0.2344387701028263,"score_spread":0.2067593395613535,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}