{"id":"W1991383542","doi":"10.1111/j.1936-4490.2002.tb00675.x","title":"Mediating, Interactive, and Non‐linear Effects in Service Quality and Satisfaction with Services Research","year":2002,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":162,"is_retracted":false,"has_abstract":true,"ca_institutions":"Queen's University","funders":"","keywords":"Loyalty; Service quality; Service (business); Psychology; Customer satisfaction; Supporter; Social psychology; Quality (philosophy); Marketing; Business; Geography; Philosophy","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0113709,0.0009575161,0.0009402345,0.002560352,0.001077634,0.004232657,0.001307476,0.00104232,0.01894321],"category_scores_gemma":[0.03193148,0.0007346303,0.002598662,0.00224276,0.003930052,0.002724297,0.003970959,0.001746578,0.0004370941],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002035024,"about_ca_system_score_gemma":0.003341898,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006293193,"about_ca_topic_score_gemma":0.003789045,"domain_scores_codex":[0.9885675,0.007909874,0.0004806685,0.0007538011,0.001201402,0.001086673],"domain_scores_gemma":[0.9120859,0.07818528,0.00392504,0.002020821,0.002077508,0.001705482],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007371713,0.001084493,0.8483501,0.001191255,0.001601655,0.000725647,0.009230227,0.005024491,0.001485758,0.07657351,0.0005867923,0.05340893],"study_design_scores_gemma":[0.0002536841,0.00159555,0.8936144,0.001089152,0.002329325,0.0005573139,0.01256104,0.01642001,0.003041811,0.0654818,0.002922919,0.0001329925],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.970791,0.002291519,0.009178484,0.001579163,0.00009506748,0.0001823105,0.0003006637,0.00009376611,0.01548808],"genre_scores_gemma":[0.9973754,0.0004897069,0.001404501,0.00007414026,0.00002805911,0.00006749884,0.0000452534,0.00001307072,0.0005024493],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01894321,"threshold_uncertainty_score":0.06337136,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1303073629101339,"score_gpt":0.3636445546522133,"score_spread":0.2333371917420794,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}