{"id":"W1992497140","doi":"10.1108/09604520110366142","title":"Are you looking forward to your surgery?","year":2001,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Primary Care and Health Outcomes","field":"Health Professions","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Six Sigma; Distress; Business; Work (physics); Service (business); Quality (philosophy); Service quality; Operations management; Quality management; Medicine; Nursing; Marketing; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003480123,0.0002636513,0.0006909987,0.000251598,0.001073735,0.0000291176,0.0004156318,0.0001899081,0.0007780506],"category_scores_gemma":[0.000367866,0.0002580009,0.0001461427,0.000864057,0.00001295049,0.0002407087,0.0003857959,0.0006214724,0.002205184],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00061849,"about_ca_system_score_gemma":0.0003599185,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009119125,"about_ca_topic_score_gemma":0.008353091,"domain_scores_codex":[0.995925,0.0008787842,0.001038157,0.0005359143,0.0004627801,0.001159356],"domain_scores_gemma":[0.996761,0.001040474,0.0005660225,0.0008983337,0.0003280092,0.0004061431],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001111628,0.00004366918,0.9142095,0.001883744,0.00003561165,0.00004087524,0.005199112,0.0000149227,0.00001421069,0.001196355,0.06664245,0.01060838],"study_design_scores_gemma":[0.0002744564,0.000006712178,0.6026755,0.0002109841,0.00002088714,0.000001660108,0.009333705,0.00002393223,0.000003423741,0.001860986,0.3852992,0.0002885986],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"commentary","genre_scores_codex":[0.6993039,0.0002428078,0.00122024,0.2581571,0.001795145,0.000781952,0.00003177621,0.0006310622,0.03783597],"genre_scores_gemma":[0.4502122,0.00008857449,0.0004592386,0.5415428,0.0008779696,0.0001495564,0.00004551155,0.0000697405,0.006554335],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.3186567,"threshold_uncertainty_score":0.9999872,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1647692563227743,"score_gpt":0.4742602798867094,"score_spread":0.309491023563935,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}