{"id":"W1992497140","doi":"10.1108/09604520110366142","title":"Are you looking forward to your surgery?","year":2001,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Primary Care and Health Outcomes","field":"Health Professions","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Six Sigma; Distress; Business; Work (physics); Service (business); Quality (philosophy); Service quality; Operations management; Quality management; Medicine; Nursing; Marketing; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001876337,0.000285778,0.0003704044,0.0007674397,0.003593572,0.002223441,0.0005998419,0.004775891,0.05558684],"category_scores_gemma":[0.01468833,0.0001911138,0.0004845839,0.0003929457,0.001761626,0.004104868,0.00155767,0.006508126,0.0164294],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001372992,"about_ca_system_score_gemma":0.003045884,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008741003,"about_ca_topic_score_gemma":0.028169,"domain_scores_codex":[0.9989939,0.0002884667,0.00005509606,0.00005891607,0.0003330173,0.0002705303],"domain_scores_gemma":[0.9943141,0.0006941638,0.0004668569,0.0001005676,0.00159644,0.002827998],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"observational","study_design_scores_codex":[0.00003552234,0.00008754072,0.008832186,0.00009544252,0.0000113391,0.001065595,0.001698348,0.00003535231,0.0001767073,0.002234242,0.9210941,0.06463366],"study_design_scores_gemma":[0.00002336313,0.000283415,0.01701441,0.001276947,0.00002599036,0.005973476,0.02875556,0.0001059363,0.0001856513,0.008790986,0.9374898,0.00007446912],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.004347891,0.005428839,0.0005611423,0.945586,0.01263859,0.00001895989,0.00009573947,0.00008230652,0.03124058],"genre_scores_gemma":[0.09899429,0.0291148,0.002255485,0.6797497,0.01948735,0.00006955569,0.0002280464,0.0001901268,0.1699107],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.05558684,"threshold_uncertainty_score":0.1859565,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1647692563227743,"score_gpt":0.4742602798867094,"score_spread":0.309491023563935,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}