{"id":"W2002099791","doi":"10.1108/08876040810901864","title":"Retaining customers through relationship quality: a services business marketing case","year":2008,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"ca_institutions":"Axdev Group (Canada)","funders":"","keywords":"Conceptual model; Competitive advantage; Situational ethics; Marketing; Quality (philosophy); Knowledge management; Business; Relationship marketing; Originality; Service quality; Conceptual framework; Customer satisfaction; Service (business); Computer science; Qualitative research; Sociology; Psychology; Marketing management","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","sts"],"consensus_categories":[],"category_scores_codex":[0.01192573,0.0004753502,0.0008034653,0.0006199159,0.00135851,0.0005076634,0.0007811626,0.0002392324,0.0001913591],"category_scores_gemma":[0.0008303169,0.0004465776,0.0003200611,0.002213161,0.00009946291,0.005735147,0.000407312,0.0008350355,0.0001005731],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001048258,"about_ca_system_score_gemma":0.00009702329,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002708628,"about_ca_topic_score_gemma":0.0007428371,"domain_scores_codex":[0.9952373,0.0005243983,0.002022223,0.0004575878,0.001060706,0.0006977938],"domain_scores_gemma":[0.9924849,0.001736179,0.003555892,0.0004663957,0.001687538,0.0000691134],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002709351,0.0003167243,0.9575846,0.01627906,0.0003540144,0.00597458,0.005635317,0.001462021,0.0002958018,0.0007710129,0.0005909258,0.008026556],"study_design_scores_gemma":[0.00318217,0.00002647043,0.8393816,0.004143726,0.0005779783,0.008165363,0.05513239,0.005399719,0.00001539009,0.0006916056,0.0818281,0.001455508],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9753931,0.001058783,0.00006555083,0.001609556,0.0007181292,0.000188058,0.000004479016,0.0001418012,0.02082057],"genre_scores_gemma":[0.9897755,0.000114153,0.001668733,0.005344834,0.002874328,0.000005287708,0.00002023143,0.00008193772,0.0001149407],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.118203,"threshold_uncertainty_score":0.9999416,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04693756903887068,"score_gpt":0.283801203138615,"score_spread":0.2368636340997443,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}