{"id":"W2003158313","doi":"10.1002/cjas.131","title":"The generalizability of the effects of retailer e‐service quality dimensions","year":2010,"lang":"en","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Service quality; Service (business); Marketing; Service provider; Customer satisfaction; Quality (philosophy); Business; Psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.06710375,0.000830367,0.001331404,0.001843683,0.0007905937,0.004016967,0.002245595,0.001978077,0.01100845],"category_scores_gemma":[0.2340944,0.000656783,0.003899995,0.001767112,0.004036492,0.003001084,0.004006155,0.00292685,0.001113208],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001520669,"about_ca_system_score_gemma":0.00112931,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01658463,"about_ca_topic_score_gemma":0.005617588,"domain_scores_codex":[0.9366102,0.03919172,0.003190096,0.01066689,0.008830623,0.001510464],"domain_scores_gemma":[0.4555271,0.4223068,0.02560662,0.07940913,0.01501469,0.002135769],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002196305,0.0005767074,0.9342273,0.0005231848,0.00651596,0.0002060893,0.005775847,0.005704831,0.002793891,0.005055536,0.001302504,0.03512198],"study_design_scores_gemma":[0.0001103504,0.0006795583,0.9823352,0.0001560154,0.001143223,0.0001004369,0.002298641,0.004341594,0.001815717,0.00539354,0.001577964,0.00004774869],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9608177,0.001706266,0.01244568,0.001728988,0.0001589644,0.000342263,0.001062807,0.0001181465,0.02161927],"genre_scores_gemma":[0.9977314,0.0001632738,0.0006385187,0.000251967,0.00003508082,0.00007548095,0.0004469875,0.00003838681,0.0006188892],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.06710375,"threshold_uncertainty_score":0.3548828,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0809164153928368,"score_gpt":0.3177392622703847,"score_spread":0.236822846877548,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}