{"id":"W2005873781","doi":"10.1108/02656710610704258","title":"ISO 10002 Complaints Handling System: a study","year":2006,"lang":"en","type":"article","venue":"International Journal of Quality & Reliability Management","topic":"Evaluation and Optimization Models","field":"Engineering","cited_by":24,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"China Scholarship Council","keywords":"Complaint; Context (archaeology); Customer satisfaction; Quality management system; Operations management; Standard system; Business; Quality (philosophy); Quality management; Risk analysis (engineering); Engineering; Management system; Marketing; Construction engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002525393,0.0001436341,0.0002595232,0.0002436869,0.00005382385,0.000125685,0.0004374985,0.00003743577,0.0001273681],"category_scores_gemma":[0.00005256319,0.0001367063,0.0001412843,0.0001311128,0.00002868394,0.0002513039,0.00006961302,0.0001520132,0.00003813911],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005225982,"about_ca_system_score_gemma":0.00001594944,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00006362727,"about_ca_topic_score_gemma":0.00002481876,"domain_scores_codex":[0.9971313,0.0002015099,0.001235473,0.0001573187,0.001134897,0.0001395001],"domain_scores_gemma":[0.9986358,0.00009950508,0.0002707427,0.0002292575,0.0007071166,0.00005758529],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.00005579424,0.0004238742,0.005240262,0.0001122194,0.0002779959,0.00003214375,0.0003064816,0.9828402,0.00002773936,0.007359029,0.001594228,0.00173005],"study_design_scores_gemma":[0.00913659,0.0003040041,0.1749743,0.0005268056,0.0003769319,0.00007078776,0.007492825,0.7825662,0.0003087798,0.007442378,0.01589033,0.0009100256],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5879782,0.0001195891,0.3879068,0.0007753269,0.002394704,0.0005651947,0.00001467552,0.0001799513,0.02006554],"genre_scores_gemma":[0.9936753,0.00001912969,0.00572517,0.0000741144,0.0002289096,0.000009731041,0.000008938287,0.00001603267,0.0002426706],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4056971,"threshold_uncertainty_score":0.5574722,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02806000055488099,"score_gpt":0.3186570675725013,"score_spread":0.2905970670176203,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}