{"id":"W2005873781","doi":"10.1108/02656710610704258","title":"ISO 10002 Complaints Handling System: a study","year":2006,"lang":"en","type":"article","venue":"International Journal of Quality & Reliability Management","topic":"Evaluation and Optimization Models","field":"Engineering","cited_by":24,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"China Scholarship Council","keywords":"Complaint; Context (archaeology); Customer satisfaction; Quality management system; Operations management; Standard system; Business; Quality (philosophy); Quality management; Risk analysis (engineering); Engineering; Management system; Marketing; Construction engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002400116,0.0002199966,0.0002649902,0.001695864,0.000961267,0.001535512,0.000473313,0.0006732649,0.001441154],"category_scores_gemma":[0.005909663,0.0001494722,0.0004008688,0.002948307,0.0006335905,0.001186378,0.0005309274,0.0005773657,0.0005586351],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001617953,"about_ca_system_score_gemma":0.001433211,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01144048,"about_ca_topic_score_gemma":0.007822584,"domain_scores_codex":[0.9970728,0.001133163,0.0002319705,0.0002085399,0.001113523,0.0002400125],"domain_scores_gemma":[0.9931976,0.002864972,0.001195049,0.0003979061,0.002121367,0.0002232036],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001503345,0.01216669,0.7788506,0.001160418,0.000131887,0.006175639,0.02850871,0.005033571,0.01097039,0.009409471,0.01029963,0.1357897],"study_design_scores_gemma":[0.0001109499,0.005719623,0.8653647,0.000215066,0.0001693009,0.004411091,0.04960384,0.01431347,0.009549553,0.001063467,0.04938326,0.00009564646],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9924121,0.0001664358,0.0007117193,0.0001148639,0.0000112496,0.0001264609,0.0001685661,0.00001151662,0.006277069],"genre_scores_gemma":[0.9962199,0.0002438316,0.0007021026,0.00007801497,0.0000244814,0.00007252424,0.000488354,0.000006735012,0.002164158],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01144048,"threshold_uncertainty_score":0.02274781,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02806000055488099,"score_gpt":0.3186570675725013,"score_spread":0.2905970670176203,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}