{"id":"W2012084991","doi":"10.5430/jms.v4n4p1","title":"A Critical Evaluation of U.S. Airlines’ Service Quality Performance: Lower Costs vs. Satisfied Customers","year":2013,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Service (business); Profitability index; Low-cost carrier; Customer satisfaction; Loyalty business model; Quality (philosophy); Quality of service; Computer science; Telecommunications; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002746201,0.0001813092,0.0003608501,0.0003208184,0.0001120966,0.0002440637,0.0002370266,0.00007759024,0.0008503246],"category_scores_gemma":[0.00006769932,0.0001517713,0.00009343285,0.0004584082,0.00006486644,0.002005009,0.0001068717,0.0001939008,0.00008214756],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004402403,"about_ca_system_score_gemma":0.00003400844,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005834029,"about_ca_topic_score_gemma":0.000109456,"domain_scores_codex":[0.997714,0.00007418016,0.0008407362,0.0001737132,0.0009535687,0.0002438227],"domain_scores_gemma":[0.9975088,0.00006779191,0.0005690479,0.0001883311,0.001628877,0.00003715135],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.001722773,0.001727392,0.1530548,0.01260808,0.001023908,0.00003808884,0.0006492003,0.004840794,0.0004661743,0.09732927,0.02167836,0.7048611],"study_design_scores_gemma":[0.003035392,0.0001303823,0.9562656,0.0003192155,0.0007085038,0.000007706284,0.00401603,0.02659793,0.00002497729,0.00389568,0.004620533,0.0003780371],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9668905,0.0002277133,0.00005299049,0.001952379,0.0003920353,0.0003214617,0.000001088088,0.00001544521,0.03014634],"genre_scores_gemma":[0.997663,0.00008860847,0.000132121,0.001622735,0.000377946,0.00001039501,0.000005679258,0.00001247966,0.00008704922],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8032108,"threshold_uncertainty_score":0.9310458,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0496774698941574,"score_gpt":0.3161304418601743,"score_spread":0.2664529719660169,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}