{"id":"W2012168928","doi":"10.1080/713692739","title":"A Provocation: Quality is service","year":2000,"lang":"en","type":"article","venue":"Quality in Higher Education","topic":"Higher Education Practises and Engagement","field":"Social Sciences","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"St. Francis Xavier University","funders":"","keywords":"Reflexivity; Quality (philosophy); Action research; Sociology; Service (business); Process (computing); Appreciative inquiry; Psychology; Quality circle; Pedagogy; Epistemology; Computer science; Social science; Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01521123,0.0006871707,0.0006671768,0.001774556,0.01065938,0.01684647,0.001753893,0.007033196,0.009412016],"category_scores_gemma":[0.02888615,0.000290498,0.0008083613,0.001663239,0.09798478,0.02034062,0.01275406,0.0109475,0.0009957161],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.008027904,"about_ca_system_score_gemma":0.005883381,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003205338,"about_ca_topic_score_gemma":0.002311199,"domain_scores_codex":[0.9803889,0.01267025,0.0003789256,0.001705031,0.00342101,0.001435745],"domain_scores_gemma":[0.9803512,0.01212641,0.001568814,0.001978463,0.002429621,0.001545507],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00003051117,0.00001343585,0.0002518012,0.00006600539,0.000004352071,0.0001450503,0.05773974,0.0000584606,0.000183639,0.9315954,0.005542676,0.004368944],"study_design_scores_gemma":[0.00003611929,0.0001175446,0.0004349405,0.0003197492,0.00001293667,0.0004674159,0.1126205,0.0002777384,0.0007122199,0.5424248,0.3425396,0.00003643973],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"commentary","genre_scores_codex":[0.04930691,0.005565772,0.05460234,0.4696256,0.008182989,0.0001954324,0.0001490139,0.0003607355,0.4120112],"genre_scores_gemma":[0.9507385,0.001092658,0.003790004,0.02434448,0.001770563,0.0001310015,0.00003353213,0.0002739005,0.01782538],"genre_candidate":"commentary","genre_consensus":"commentary","teacher_disagreement_score":0.01684647,"threshold_uncertainty_score":0.08044559,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2173652149748353,"score_gpt":0.4873372374954421,"score_spread":0.2699720225206068,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}