{"id":"W2012168928","doi":"10.1080/713692739","title":"A Provocation: Quality is service","year":2000,"lang":"en","type":"article","venue":"Quality in Higher Education","topic":"Higher Education Practises and Engagement","field":"Social Sciences","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"St. Francis Xavier University","funders":"","keywords":"Reflexivity; Quality (philosophy); Action research; Sociology; Service (business); Process (computing); Appreciative inquiry; Psychology; Quality circle; Pedagogy; Epistemology; Computer science; Social science; Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.002342887,0.0001139037,0.0001480136,0.00007599565,0.0003627595,0.0001327089,0.0002536135,0.000117124,0.04602594],"category_scores_gemma":[0.00007295442,0.000128413,0.00004345028,0.0008628814,0.00006312696,0.000564665,0.00001117204,0.0001871439,0.001336632],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003949622,"about_ca_system_score_gemma":0.0009476647,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03907979,"about_ca_topic_score_gemma":0.002846534,"domain_scores_codex":[0.997282,0.00112927,0.0005050371,0.0003250876,0.0004785295,0.0002801164],"domain_scores_gemma":[0.9989188,0.0001951215,0.0001447336,0.0003902167,0.0002127781,0.0001383279],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00006944367,0.002126655,0.08525817,0.0001821705,0.00003069064,2.949689e-7,0.2229824,0.00002055127,0.00009256804,0.4739154,0.06505298,0.1502686],"study_design_scores_gemma":[0.0001107753,0.000005159234,0.3314337,0.00001446837,0.000004611979,8.018936e-8,0.005947887,5.3465e-7,0.00001244889,0.004589023,0.657748,0.000133326],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5926477,0.0001614253,0.000003170774,0.1579577,0.001315996,0.0003875935,0.000004841376,0.00008472491,0.2474369],"genre_scores_gemma":[0.8729544,0.0001252827,0.0004128916,0.0107591,0.0007429093,0.0002146237,0.00003679248,0.00001047717,0.1147435],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.592695,"threshold_uncertainty_score":0.999441,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2173652149748353,"score_gpt":0.4873372374954421,"score_spread":0.2699720225206068,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}